BSI Financial Services

Updated on 4/27/2023: I posted my review and did get a quick response saying, "We apologize and it would be looked into. Please provide your info." I provided my info and now it's been 2 days and nothing. I have emailed from the website over 3 times and nothing either. Please email me back. I was told I would receive my refund end of March and it's now almost May.

I did a recast the beginning of the year. (This is when you put extra money towards your mortgage and the payment is recalculated). They have been a mess, they continue to send me late payment notices. I have called multiple times. Every time I call someone tells me they fixed the issue but it isn’t fixed. On my login page today it states I am behind. I have also tried the email function from their site and no one responds. Bad experience, seems like they don’t have the resources to operate with any efficiency. This is still not resolved after 90 days.

It clearly seems as if I can never get in touch with a manager or anyone!!! This has been far more the worst company ever and I will plead for you all to avoid it in all cost! With the fact that they gave me someone else's SSN, loan information and personal details and when I confronted them about it, they told me that it was a "Jane Doe/John Doe." I called the person's phone number and this was their legit information. After explaining to the supervisor that I feel unsafe of giving my personal information over to the representative, she purposely did not send my documents over and cause my house to go up under foreclosure and now she won't answer the phone! Definitely going to seek an attorney because this is not right!

My Mortgage loan was just sold to BSI Financial Services.. I made a mortgage payment that was mailed out on March 8th, today is March 19th..They have not cashed my check.. I just received a letter from BSI Financial Services stating to me that my loan is behind.. My loan is NOT LATE!!.. As this company is violating Federal Law.. As under FEDERAL LAW, during the 60 day grace period anytime your loan is sold off to another servicer you have a grace period and there is to be NO LATE FEE charged.. I do not want my credit ruined on behalf of this company.. I pay on time and never had a problem with my previous loan servicer.. This company will be hearing from me. I will not let this go.. I will see fit that they do not mis-treat me and violate laws with me.. !!! I am extremely upset and they messed with the WRONG PERSON.... Based on the other reviews I have read about this company they need to go out of business.. They CANNOT DO THIS!!!

Originally Ethic had our loans, they sold it to BSI, problem is. Only one made it to BSI. I would ask and ask and ask and ask about the second loan. BSI didn't know, Ethic stonewalled me. Eventually we get a letter that the loan is overdue. I call and say I don't see it on my account and you never contacted me like you said you would when you got it from Ethic. I was told they didn't have to and that I would need to create a second account for the second loan. How was I supposed to know this? I guess magic. Time passes and I'm trying to get this loan in good standing. They even sent me a letter saying to call Joseph **. I HAVE, many times. I get nothing but voice mails and funny thing is the voice mail goes to a completely different extension than the one on the letter.

Received a letter that I owe 125.17 - I paid on 2/14/23. I log in to pay my March mortgage on 2/27/23 and saw another 125.14 payment was owed. Looked at history and saw the first 125.17 was paid on 2/14/23 with the "Cash Receipt" as description. Called to get ask why was on hold 33 mins called from 6:30am PST - 2:00pmPST. Each time the recording said I would be on hold for over 10mins but click 1 and someone would call me back. I click 1 and no one call me back. I want to know why am I being charged $125.17.

My home received substantial damage due to Hurricane Ian. Because I carry a mortgage my insurance check was sent to BSI so is in charge of all disbursements. All I can say is what a Nightmare!!! I have to fight for the 3 reimbursement requests I have put in! On all 3 I had to pay out of pocket to each vendor, for a total of over $15,000! BSI does not make this process easy. At no time has anyone walked me through this process!

BSI took over our loan right after we purchased our home in May 2022. We have had nothing but trouble ever since. Can only pay through their online account or calling an agent; no Bill Pay option. Until this month they only took checks, no other debts. Every month it is a problem. This month the agent took the payment twice on two consecutive days. The account was up-to-date and was not behind; she just took two payments. BSI admitted it was an Agent Error but it would be several days before the money was reversed and put back into our account. At the same time they were going to charge me a late fee because when they reversed it would make it look like it was late. It was on time and up-to-date, just the agent took two payments (a full payment and a partial payment for almost the same amount).

I just received notification today about a mortgage payment reported over 30 days late by BSI financial. I had made a partial payment for the month of January, when this happens, the only way to pay the balance is by contacting a representative over the phone. I started making phone calls about 16:30 to make the rest of my payment on 31 January and for the life of me I could not get a human to answer the phone. I called their number 877-221-9883 many times, then decided to try a number that was listed on a notice I had received from AAFMAA 877-206-8940. I realized AAFMAA stopped doing business with BSI and a different servicer would now be collecting my payments. Naturally I freaked out because I knew things would get messy if I didn't get to make my payment through BSI and of course they did. The new servicing company could not find my account because the transition was happening the very next day.

How does a financial institute get your mortgage loan when they're not even accredited with the BBB?? BSI Financial took over our loan right after we purchased our home back in May of 2022. Ever since, we've had nothing but problems! We ALWAYS pay our mortgage early or right on time, it clears our bank, but doesn't post to our BSI account! How exactly does that work?? And then... We receive a late payment! We have contacted BSI, they NEVER have any answers for us! We went ahead and paid one of the late payments (just to see if it would post). It has NOT posted! I have read many reviews on this business, including on the BBB website, with everyone pretty much saying the same things about this business, none of which is good!! How are they still in business?? I don't want BSI "GENERIC" response to this review!! DON'T BOTHER!!!! Next question is, Are they EMBEZZLING everyone's money?