Consumer Complaints and Reviews
BSI has to be the least customer friendly mortgage holder I have ever encountered. They are slow to process requests for changes. ABSOLUTELY DO NOT HOLD AN ESCROW ACCOUNT WITH BSI - My escrow amount due monthly has changed 3 times in the last 3 months. I'll be glad when BSI sells my loan.
I have lived in my house since 1996. Had purchased it 1999. Of course the first mortgage company sold my mortgage to another investor. Just in the last year and a half, I have been bounced back and forth between BSI and SLS. I was informed that my mortgage is late by one month. I was also informed I had no homeowners or flood insurance on my home. Hello??? This is all supposed to be included as part of my mortgage payment. I had to remind SLS to pay my property taxes. I called on 12/19/16 and again today, because they are telling me they have to review my account and it will take 5 to 10 days. Of course it was reflected on my credit report. I asked them first of all not to say that my call is being recorded in an attempt to collect a debt. Hello? Are you not a mortgage company? Or are you a collection agency? Very rude and degrading I must say.
I was bounced back to BSI in August. So they would only have to review August, September, October, November and December. Can they not look at my account and work with me immediately? Nope! I have to wait till they have time to do it. Why are there customer service representatives? What do they do all day long? Why do I not have insurance on my house? What if, god forbid, something happened to my house? Then what! To top it off after speaking with them yesterday, I opened my mailbox and had a letter from BSI telling me that select portfolio servicing will be taking over my account as of February 2017. What a nightmare! I want to file a lawsuit against these unprofessional mortgage companies. Don't you?
For about a year we had no complaints. Then we decided to change the bank account our payments were being withdrawn from. We filled out the form and sent it in. Nothing happened. Ultimately, since this bank account was a secondary account, we ended up keeping it open solely to accommodate BSI. We lived. Fast forward about 8 months... Out of nowhere, BSI decides they're going to change the date the payment is being withdrawn (from the unused secondary account that we were going out of our way to deposit money to avoid a missed payment). Hello, NSF. We filled out another form to have the date changed back to the original date, and guess what? Nothing happened! They continually (for about 3 months) took payments out on the wrong day from the wrong account.
We gave them the ol' ultimatum and advised they get their crap together or we're going elsewhere. Surprise surprise they couldn't do that either. Now we're here. They are still (3 months later) trying to contact us saying we owe them for their NSF fees from missed payments and fees for next year even though we canceled. I can't believe a 'professional' business would treat any paying customer with such a lack of respect and morale. So if you need home insurance, or any insurance, don't trust BSI. The only part of BSI I trust is the BS.
I got the mortgage with BSI after Chase sold it. It's been a plain nightmare since then. They don't believe in loan modifications. I am disable and they want me to vacate the property as soon as possible. They are sending a real estate agent every week to make sure that I leave the property. They send letters to contact people that never respond to you or maybe they don't exist. Who knows. I will be on the street if I don't get help as soon as possible!
First of all, I give them 1 star because it was required. BofA sold these people my mortgage. If you have a choice don't use them. From the beginning they sent me inaccurate statements then made me pay "trial payments" which were $1500.00 more than the actual payment amount. I ended up suing them because they violated Dodd-Frank.
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Condescending/predatory. They just took over my loan. Are late with all paper work. Send confusing dates and addresses. Putting the burden on us to provide ins. information that was on record with previous service. Threats of high priced placed insurance. I have never had a lapse in insurance coverage and am current with home and flood. They sent all payment information after the due date. I do not trust them.
I have been a customer for approximately 3 years. I always mail my mortgage on time yet I have been charged late fees 3 times already. This past time I mailed it on the 9th of the month and they processed it on the 22nd! They are impossible to speak to! Please be of assistance.
My equity loan was transferred to BSI Financial Services from CitiBank in Mar of 2016. This loan servicer has yet to get my statements correct. I was told not to make a payment till they straighten out the servicing on these new loans they took over. I continued to make the payments even though they were nearly $100.00 more than what the payment should be. Finally I get my statement dated 5-10-16 that I did not receive in the mail till 6-7-16, with appears to be a late fee of over $78.00! They didn't mail the letter till 6-3-16. My payments have not been late. So I come on this site to see the reviews. IF CONSUMERS AFFAIRS IS NOT GOING TO DO ANYTHING TO PROTECT US, WE NEED TO HAVE A CLASS ACTION SUIT.
Bank of America sold our Mortgage to BSI Financial. At first they were helpful and responsive. Then they started requiring secure funds for us to pay the mortgage. It took months to get them to lift this requirement. Then due to an error at their end they imposed the same restriction and never told me. Fortunately I found it by reviewing my online account or else my mortgage would have been late. My account rep is very nice and tries to help, but when I asked to speak with her supervisor (not because of anything she did) that person was unavailable. I asked to speak with the cashiering unit (the people requiring secure funds) but they don't speak to the public. You can't get a call back in a reasonable amount of time either. They know they can do whatever they want because this is the roof over your head. Stay away from BSI.
CitiMortgage sold our account to BSI Financial. I have been attempting to get a statement and pay off since April and with no results. LAST 2 calls this week. 1st call was told I would be sent payoff right away and no email with response. 2nd call said would request and it could take 3 to 5 business days! Asked for a manager and to no surprise there was not a manager available. Thanks so much CitiMortgage for the company you sold many accounts to and what we have had to go through. I would not recommend BSI Financial to anyone.
CitiMortgage sold my mortgage to BSI and BSI is not a bank. It is a investors. Good luck.
My Equity Loan was transferred to BSI Financial from Citibank. This company has been awful to deal with. I would not recommend them to any Friends or Family! It has been over a month and they still have not established my account correctly. Every week I call and every week I am told the exact same thing, "We are working on your account and it should all be fixed within a few days!" They lie to you, so that they can get you off the phone as quickly as possible.
My second mortgage loan was sold by Citibank to these clowns. The customer service is awful and they insulate the administration so you cannot talk to anyone in authority. I have been trying to get a loan payoff total for over week to allow my new bank to refinance my 2nd mortgage (BSI has a lien on my home) and have been trying to get help from this company, but they do everything they can to stall, hinder and delay. Avoid this company at all costs.
BofA sold my loan to this company and once they did, it's been downhill from there. There is no reason for someone to leave a message to speak with a representative. If the loan is sold, terms and conditions remain the same. You can't change a contract without someone (homeowner) signing off on it. Please shut this place down.
After many of the problems mentioned, I refinanced my mortgage through a bank that does not sell its mortgages. I did want people with BSI Financial to know that when I was still with them, it did help to record every conversation and let them know at the beginning of the conversation that it was being recorded. I also kept a log of all conversations with them. It also helped to use priority or registered mail whenever I had to send something to them. This added additional expense and was inconvenient but it averted problems down the line. Refinancing was also inconvenient, but luckily, the interest rates have gone down which covered the additional closing costs I had to pay. It was worth the peace of mind I now have.
I had previously written a complaint on this company (BSI Financial) and looking at the complaints on this site against them, this company is apparently doing the same thing to hundreds of people everyday! All over the US. My mortgage was sold to these people and all of the tactics explained in every complaint are identical to what this company has done to me. I have been battling a company who has been taking my mortgage check every month, sending inaccurate information on monthly mortgage payment due then telling me payment is short and "your money was applied somewhere else"... I have been battling this for six months now and am extremely angry that no one will do anything to investigate this Company.
Through my research I know these things about this company, they are not a Bank, they are a loan Servicer, which means they are not monitored by the federal government. This company is overseen by the Consumer Financial Protection Bureau. I have written multiple complaints on their site and any action against this company is based on complaints as far as whether or not they look into them. Anyway. Please please please... Sign into this Site ** and get these stories to the right people. It doesn't take more than 20 minutes. They need to be stopped.
We called our payments in every month last year to be sure they came out via ACH on our bank statements (Hmmm at B of A). I actually sent the statements for the whole year and they had the audacity to look them over with me on the phone and say they weren't there. I am so angry about the legality issues with this. I'm looking for ways to bring them down. They forced us into foreclosing by sending back our payments to us after we proved we had made the payments. Who allows mortgage payments to be sent back. Now we're in arrears and can't ever catch up due to all the payments we claimed we made and they denied. They also charged us legal fees and they say they'll get us some help.
I have called the HOPE hotline here in California. I've already read enough about all the claims being denied by Riverside County. They helped me fill out paperwork for modification and sent it to BSI. It seems to me that it's too much of a coincidence that B of A sells a lot of these loans to BSI and that Riverside County has denied all these claims. It seems to me it would be in their (B of A and Riverside County) best interest to look into BSI themselves before they get hit with a conspiracy charge. I've also wrote to the county attorney for Riverside. They sent me a form to sent to the mortgage fraud unit.
Bank of America sold my loan to BSI Financial. Ever since they've had my loan, I have not received statements. They stopped paying my escrowed homeowner's insurance that cause it to lapse, and I am sent in circles to speak with a representative that can understand my concerns. This experience with BSI makes me want to just walk away from my home. I do not recommend this company to anyone. I've been a homeowner for over 20 years & this is the worst company I've ever done business with.
My loan was sold to BSI from Bayview from Chase. In less than a year my loan went up 3x. It takes me days to reach someone and they can't even find my loan to verify my information. I can't make these payments or work out a plan if I don't know where my mortgage is going to.
This company is foreclosure nightmare! They have no valid information, missing documents, giving misinformation, verbally abusive, they are worst business known to me! I have attorney to represent me, I just cannot go through all stress they put me through. It is shame they are still in business.
BSI is the worst company I have ever dealt with. I'M 55 years old and I have never wrote a complaint letter about a company. At their request, I set up auto withdraw for my mortgage payments. For the month of december, they processed an auto withdraw from checking account, 4 times. I have been calling and calling for days. Finally spoke to a human. They advised me, it was their mistake and they would issue a refund in a few weeks. Are you kidding? Instead of a $1000.00 payment, they took 4X that amount. I explained "this is my checking account, and all my other bills will not get paid". I was advised by a supervisor that it's company policy to wait more than 3 weeks to receive a refund for their error. Unbelievable!!! I suspect there is something fraudulent going on with BSI.
Had obtain a loan modification and the amount changed without any notice. First the company had my name wrong. Then the amount changed. $350.00 was added without any explanation The agreed amount was 1420.73. A month later I received a notice with a late payment attached that I made a partial payment without any reason that fees are applied and the amount changed.
Macquarie Mortgage sold my loan to BSI Financial a couple of months ago. I had automatic payments set up with Macquarie so I have been trying to do the same with BSI. I sent two e-mails on their website with no response. I then called, couldn't get through to a person, so left voice messages twice, again with no response. It has now been two days since the last voice message and I have heard nothing. I am beginning to believe there is really no one there and it is just an automated collection agency. This is absolutely the worst customer service I have ever experienced. I am now looking around for refinance options.
Bank of America sold my loan to BSI financial and almost like every other review posted late fees. Escrow, point of contact representative, and it seems like they are a collection agency not a mortgage company. So if anyone knows what to do to hold them accountable from what they doing, please I am all eyes and ears.
My BofA mortgage loan was sold to BSI in 2013, and since then I have attempted to do a refinance through HARP, but they either lost my paperwork and never told me that my submission was rejected. They changed several of their representatives since I've had this loan, so it was difficult for me to talk with someone who knew what was happening. The last straw occurred when my loan went up for auction. I was "working" with a man who was my liaison told me to resend my mortgage HARP paperwork back in. I explained to him that my mortgage was about to be sold, but he reassured me that if I send my paperwork in, they would stop the sale. I did just that, but when I called BSI, I couldn't get anyone except a voicemail.
I called back and got who was supposed to be his supervisor, who assured me that he would find my representative and see what was happening. The day before the sale, I called and left several messages for help or assistance. Nothing happened. I called a lawyer, who told me to file bankruptcy to stop the sale. It was too late, and by the morning, my mortgage was sold. We're moving out as I am writing this because I've received a notice by the Sheriff to vacate my home or be locked out. The lawyers that I paid was supposed to help, but I guess is a slow process. My advice, get legal help immediately when dealing with BSI. They aren't there to help.
Towards the beginning of November I was advised that my mortgage was being "sold" transferred to BSI. While annoyed with the hassle of it all I was like OK I still have to pay someone so not a big deal. My payment is typically automatically withdrawn on the 15th of each month so I called the number provided on Nov 11th only to be told to try back next week as the loans sold to them by Ocwen (my old company and at least the 3rd one sold to) were not in the system yet. I was also advised that there would be no late fees imposed for 60 days due to this. All of which again wasn't a big deal and in light of the inconveniences felt that was a professionally courteous gesture.
So... I finally get some paperwork from them on the 20th and have been trying ever since to access my account online. Like other complaints I got the website not responding due to technical problems and have been getting that same message for the past 3 days. So yesterday I call and ask if there are still issues and was told there were some, but thought they'd been resolved.. uh-NO! Sometimes it can be a browser thing, but tried IE11, Mozilla, and chrome.. uh-NO!
Sorry, but I would at least like to look at the site, feel comfortable with the company, and view my loan information before giving out all my personal banking information over the phone and then paying them $3600.00 as well. Ugh... yes it's only been a couple weeks, but wanted to put my first impressions out there as this is really not an acceptable way to do business. In the spirit of fairness to BSI I will certainly update with any positive things that happen going forward. Fingers crossed!
This company is the worst. I have been to the Attorney General in the state of Virginia. I have been to Comptroller of Currency and the Federal Consumer Protection Agency. No one has been much help. It seems when this company needs money they make payments late. I have never been late. Citi sold my mortgage to these sleazeballs as well. I has my bank call them. They hung up on them.
BSI is the worst mortgage company I ever had to deal with. I am sorry that Citi Mortgage sold my mortgage to BSI. I never had any problems with Citi. Since BSI & under the management of Vice President Kavin Murphy, they let my Homeowner Insurance lapse. I had to straighten out my insurance issues myself. BSI has double charge me for insurance. BSI has misapply my mortgage payments as well. I had file for a modification of hardship, BSI had denied me. Now I had filed for Bankruptcy because of BSI & their screw ups. Now I do not receive any monthly statements & the ones I did received was never current. Now BSI & Vice President Karin Murphy, is now trying to collect 6200.00 even after I filed for Bankruptcy. I had filed 3 complaints with BBB against BSI. For what I had read, I am not the only person have issues with BSI. There are 81 complaints was filed with BBB against BSI. I just someone can help me, to get away from this company.
I've dealt with this company since my loan was sold to them about 3-4 years ago and it has been a nightmare. I was never late with Citi-mortgage. I was was able to go online and manage everything online. I've had nothing but problems since. Their customer service is rude and incompetent.
My loan was modified by Bank Of American Nov 2014 but was also sold to BSI that same month. I have had many issues with late charges, escrow account being negative and the last but least BSI reported to the Credit Agencies that I have been late from Jan 2015 thru June 2015. I was about to purchase a big item when this showed up. I have never been late and that was verified by BSI but yet my credit score is ruined. I was told to fax a letter to them and it would be handle and fixed with the Credit Agencies. This is so unprofessional and so wrong on so many levels. I'm still fighting about my negative escrow and late charges. We need to do something!!!
BSI Financial Services Company Profile
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