BSI Financial Services Reviews

BSI Finance received Insurance funds belonging to us for repairs made after hurricane Ian. They held our money wanting us to jump through hoops. We were out of pocket and needing these funds. They could pull the permits to check they had been completed. I understand they can demand the repairs. I have no problem with that, but it is there job to verify completion. We were demanding they come and check or pull permit information on line. Simply put, do their jobs. Just give us our money. Finally, after much stress, they did the inspection and released our money. They only added to the horrible stress of dealing with all of it. I don’t want to deal with them in the future.

First off: long term customer, many years. Had two mortgages with them. BSI does not accept electronic payments. They're the only mortgage servicer I know that is not yet handling this concept from the year 2000. Yes! 25 years is not enough time for them. Give them a break! So if you do e-bill from your bank, well, the bank has to cut a check. BSI doesn't process these well - oh they cash the check, and fast, but getting to your account? Well. they don't like to do that. they take their time. 4 days? 7 days? Maybe they start alerting you that your payment is late, despite you sending it 14 days early and them cashing it 4 days before it was due. you can log tickets: they won't improve things. On one occasion my bank jumped in to help, and get on the phone with them and explain that they cashed my check already with proof. Constant minor irritation. If you have the choice, go with someone that can handle ebills like its 2005, at least.

This company has the worst customer service EVER. We have been fighting with them for years to release the money from an insurance claim to make repairs. Every time you call, you get a different person and never your account rep who changes monthly, Also with each different person you get a different answer. And apparently no one knows anything and can figure anything out. I don't know if their system is built that way or their employees are either lazy or dumb. Either way avoid them if you can.

Worse worse customer service. Employees very very rude. I wish never have loan with this bank. They treat me like shit. Their interest rates so high. If you want refund they take forever. They have really bad employees.

Completely unreliable company. They advertise fast turnaround, but that couldn’t be further from the truth. I waited way longer than promised, and every update contradicted the last. Poor communication and even worse service. Definitely not going back.

We started the refinance process on our home loan with BSI Financial on October 9, 2025. As we went through the paperwork requirements, we were informed that there would not be any out-of-pocket costs except for the cost of the appraisal. They did not honor this and changed the loan documents without notice on the day of closing. After speaking with several BSI representatives, including JJ **, Pamela **, and Matt **, they refused to honor the agreement of zero due at closing. This company is dishonest and predatory. We will no longer do business with BSI Financial Services.

I would give zero stars if possible. My loan was sold to BSI Financial. It's been nothing but a headache. Calling saying my loan payment is late. I was set up for biweekly payments. Now they just take the payment whenever the hell they feel like it. Payment is due Nov 1st. They withdrew the money on Oct 27th. WTF!? Avoid this company like the plague.

This is the most ignorant bunch of people I have ever dealt with in my life. We refied our home loan. The note was paid to them on Sept 23 2025. However on October 1 they withdrew our payment after they were paid. It has caused us to overdrawn our account. Management nor anyone else has been any assistance to us telling us 15 days from when the withdrew the payment before they can replace the money in our account. I would not recommend this company under any circumstances.

If I could have chosen -5 stars I would have. Worst mortgage servicer I’ve ever encountered and this is my 5th. I didn’t chose them. Premier Bank sold my loan to them, so if you’re considering doing business with either of them, I would strongly encourage you to reconsider. Find a mortgage company that does NOT associate itself or sell their mortgages to this company.

Are call centers a thing of the passed. One week BSI has a call centers & then poof they’re gone. The AI assistant is stuck on stupid as well. Unfortunately we did not choose BSI, they purchased our loan and it’s been different ever since. DON'T RECOMMEND