BSI Financial Services Reviews

Our loan was sold to BSI. Our auto payments were never late with our old lender, when sold to BSI, it was when a payment was due, they did not process it, charged a late fee, promised to waive it, never did. They set up the auto pay to be late every month! We sent in our Insurance change to reflect BSI as the new lender - they did not accept it. Every time they send an email they send it 4 times. Their site has issues accessing, very little can you do online and must call. The reps when you call are rude and never follow through with anything. This servicer is terrible.

On 9/1 I made a payment to BSI Financial for my mortgage and signed up for Autopay. The website stated my autopay would be on 10/04/2024, and I received an email stating the same (attached). However, on 9/3 I was double-charged for the auto-pay. This goes against my draft date of the 4th, goes against the information on the website and email, and that $180 will directly impact my ability to pay my bills this month.

I am having a nightmare experience with BSI!! I requested a payoff for my mortgage and sent the funds to pay it off over a week and a half ago. It still does not show as applied to my account so I called them 2 days ago and was told they "didn't receive it" and that I should call my bank. It was a very large amount that we worked very hard to save, so you can imagine my concern to be told they didn't receive it when I can see the funds left our bank account. After several hours on the phone with my bank and BSI's bank, I was able to confirm that BSI's bank received the funds and applied it to BSI's account.

Terrible. Post COVID, the DoD helped me deal with an issue with Mortgage Forbearance, the amount owed was rolled into a modified loan (probably the wrong term) and that amount was put in a new loan with no interest and no payments due until my mortgage is paid off, it was sent to BSI Financial. I am trying to refinance now and that amount is going to be paid off but the amount of effort I have had to put in to get a payoff statement is insane, and the customer service representative are unable to provide any helpful information. I don't fault the individuals, their system is just a mess and it takes way too long to get any helpful information or documents from them. If you have the option, I highly recommend avoiding this company.

Wish I could control who bought our mortgage but alas, welcome BSI. Their website is outdated and the mobile app is web-based (not really an app). Very little functionality. Recently our escrow account was adjusted but we did not receive an updated escrow statement or warning. When our payment was not processed because it was short $40 we were tagged officially late over 30 days.

Maybe this business has changed in the last 10 years? Our mortgage was purchased by BSI 4 years ago. We set up auto payments and have never had an issue. I noticed they didn't file the deed with the county we live in, so it appears the deed has been fully released, but outside of that we haven't had any issues. Obviously this could change, but so far we have no complaints.

They say that there are no early pay off fees. Then why has it cost me roughly $400.00 to pay off the loan years before it would mature? The agents can't answer that question, they say that there are other fees related to paying off the loan. No Fees are no fees, the $400.00, they say, is explained on the payoff documents, but they won't send them to me??

This company recently acquired my mortgage, and they are awful. I called with a question about the transition of my auto pay and the person was incredibly rude and clearly had no interest in doing their job well. Website works easily enough, so hopefully I never need to interact with their personnel again.

MORONS! I have been begging for an explanation as to why they show me at least $3000 behind on my mortgage but get letters that my mortgage went up $ 40 and I need to pay that. The check from my bank will get there about the 12th and I am begging them to take the money around the 25th! I was denied a good rate consolidation loan a few months ago because they show me consistently late on my house payment. I've never been late. When will the next class action lawsuit begin? One was settled in 2019.

I am on the phone with a representative right now due to receiving a letter with my home address on it with someone else's name on it! The representative is not able to tell me why this happened but says it was a system error. The correspondence sent a week ago had my name on it so I am not sure what is going on! On top of that, they have my personal residence listed as a rental property! I was floored! The male representative last week said that he will make a note that this is a primary residence! Unbelievable! My loan was transferred to BSI on 4/4/24 and it has been nothing short of a nightmare since! NONE OF THE REPS KNOW WHAT THEY ARE DOING! Avoid them at all cost!