BSI Financial Services Reviews

The worst loan company imaginable!!! This company should be shut down!! Do not use them. Even if they are the last option do not use them! They will ruin your credit and make life 100 times more stressful for you!

Our mortgage loan got sold this this financial institution and they are horrible. The second I get the chance to refinance my loan and get away from them the better. Don't use them for anything. They pull payments early and never send statements.

BSI Financial does not send my monthly bill in a timely manner, and is slow to process my payments. I pay my bills immediately and they were slow to process the payment I mailed as soon as I received it and then they reported the event to the credit bureaus. I contacted them to correct and they have awful customer service. I wish that my original mortgage company never sold my loan to this company that I think is awful.

BSI mailed my insurance payment to my insurance company almost 30 days in advance before renewing. I did not renew with the insurance. The lady on the phone with BSI was very very rude. Every time I try to ask a question she would over me. She would not let me finish my question. I just think that is very unprofessional, she started hollering at me over the phone and told me I’m not even on the loan. She is not supposed to be talking to me, but she was just trying to help me out which is a lie. I looked at our both names are on the loan paperwork so I did some research, this was out of Texas. Do not do business with this company. Very rude and unprofessional. Customer service needs to be looked at and possibly retrained especially when you are dealing with people and money so this business can stay afloat very unprofessional. I do not recommend this company to anyone.!!!!

I’m eagerly waiting for interest rates to drop so I can refinance my home. My experience with this bank has been frustrating—they seem more focused on profiting from customers than providing real support. Despite paying my home insurance, they’re still charging me for escrow, effectively making me pay twice for insurance. I’ve called multiple times, but each time I’m met with the same runaround. Save yourself the hassle—look elsewhere for a bank that values its customers.

If I could give them a zero I would. Ludicrous customer service. I have spent hours on the phone with them, transferred, hung up on, put on hold because no one is willing to help. My escrow analysis for the coming year is blatantly wrong and they told me because it would not be more than a $600 a month difference they would not re-assess it. As if they are mistake and a $400 increase in my mortgage payment isn't a problem. For people have told me they call me back to resolve this in four different times. I have heard nothing. I feel so powerless!

I have probably written 1-2 bad reviews for businesses in my entire life but BSI definitely deserves a 1 star considering how bad their customer service is. Expect delays so long that you might have to back up your closing if the person buying your home is paying cash. I would recommend avoiding them at all costs if possible.

I am extremely frustrated with BSI Financial. As a tax-exempt veteran in Texas, I overpaid more than $4,300 in taxes for 2023. While my tax district and school ISD have sent full refund checks directly to me, my MUD district mistakenly sent my refund to BSI Financial. Despite this, BSI has repeatedly claimed that I'm either not entitled to a refund or only eligible for a partial one, citing a shortage in my escrow account. After providing this misinformation, they inexplicably lowered my monthly mortgage payment. If my escrow is truly short, why would they reduce my payment instead of crediting the remaining $803.64 from my MUD refund?

BSI Financial Services is the worst loan servicing company to deal with. The people working for the company that I spoke to are incompetent, rude, and has the worst customer service ever. I do not understand why there is no customer service quality control. It seems to me no one cares about customer service or given accurate information to the homeowners. With every call, different information is provided. It is sad that as homeowners we don't get the option to pick a loan servicing company. With all the complaints and reviews, I would have avoided this company. The company is terrible.

Our loan was sold to BSI. Our auto payments were never late with our old lender, when sold to BSI, it was when a payment was due, they did not process it, charged a late fee, promised to waive it, never did. They set up the auto pay to be late every month! We sent in our Insurance change to reflect BSI as the new lender - they did not accept it. Every time they send an email they send it 4 times. Their site has issues accessing, very little can you do online and must call. The reps when you call are rude and never follow through with anything. This servicer is terrible.