BSI Financial Services Reviews

The worst loan company imaginable!!! This company should be shut down!! Do not use them. Even if they are the last option do not use them! They will ruin your credit and make life 100 times more stressful for you!

Our mortgage loan got sold this this financial institution and they are horrible. The second I get the chance to refinance my loan and get away from them the better. Don't use them for anything. They pull payments early and never send statements.

BSI Financial does not send my monthly bill in a timely manner, and is slow to process my payments. I pay my bills immediately and they were slow to process the payment I mailed as soon as I received it and then they reported the event to the credit bureaus. I contacted them to correct and they have awful customer service. I wish that my original mortgage company never sold my loan to this company that I think is awful.

BSI mailed my insurance payment to my insurance company almost 30 days in advance before renewing. I did not renew with the insurance. The lady on the phone with BSI was very very rude. Every time I try to ask a question she would over me. She would not let me finish my question. I just think that is very unprofessional, she started hollering at me over the phone and told me I’m not even on the loan. She is not supposed to be talking to me, but she was just trying to help me out which is a lie. I looked at our both names are on the loan paperwork so I did some research, this was out of Texas. Do not do business with this company. Very rude and unprofessional. Customer service needs to be looked at and possibly retrained especially when you are dealing with people and money so this business can stay afloat very unprofessional. I do not recommend this company to anyone.!!!!

I’m eagerly waiting for interest rates to drop so I can refinance my home. My experience with this bank has been frustrating—they seem more focused on profiting from customers than providing real support. Despite paying my home insurance, they’re still charging me for escrow, effectively making me pay twice for insurance. I’ve called multiple times, but each time I’m met with the same runaround. Save yourself the hassle—look elsewhere for a bank that values its customers.

If I could give them a zero I would. Ludicrous customer service. I have spent hours on the phone with them, transferred, hung up on, put on hold because no one is willing to help. My escrow analysis for the coming year is blatantly wrong and they told me because it would not be more than a $600 a month difference they would not re-assess it. As if they are mistake and a $400 increase in my mortgage payment isn't a problem. For people have told me they call me back to resolve this in four different times. I have heard nothing. I feel so powerless!

I have probably written 1-2 bad reviews for businesses in my entire life but BSI definitely deserves a 1 star considering how bad their customer service is. Expect delays so long that you might have to back up your closing if the person buying your home is paying cash. I would recommend avoiding them at all costs if possible.

I am extremely frustrated with BSI Financial. As a tax-exempt veteran in Texas, I overpaid more than $4,300 in taxes for 2023. While my tax district and school ISD have sent full refund checks directly to me, my MUD district mistakenly sent my refund to BSI Financial. Despite this, BSI has repeatedly claimed that I'm either not entitled to a refund or only eligible for a partial one, citing a shortage in my escrow account. After providing this misinformation, they inexplicably lowered my monthly mortgage payment. If my escrow is truly short, why would they reduce my payment instead of crediting the remaining $803.64 from my MUD refund?

BSI Financial Services is the worst loan servicing company to deal with. The people working for the company that I spoke to are incompetent, rude, and has the worst customer service ever. I do not understand why there is no customer service quality control. It seems to me no one cares about customer service or given accurate information to the homeowners. With every call, different information is provided. It is sad that as homeowners we don't get the option to pick a loan servicing company. With all the complaints and reviews, I would have avoided this company. The company is terrible.

Our loan was sold to BSI. Our auto payments were never late with our old lender, when sold to BSI, it was when a payment was due, they did not process it, charged a late fee, promised to waive it, never did. They set up the auto pay to be late every month! We sent in our Insurance change to reflect BSI as the new lender - they did not accept it. Every time they send an email they send it 4 times. Their site has issues accessing, very little can you do online and must call. The reps when you call are rude and never follow through with anything. This servicer is terrible.

On 9/1 I made a payment to BSI Financial for my mortgage and signed up for Autopay. The website stated my autopay would be on 10/04/2024, and I received an email stating the same (attached). However, on 9/3 I was double-charged for the auto-pay. This goes against my draft date of the 4th, goes against the information on the website and email, and that $180 will directly impact my ability to pay my bills this month.

I am having a nightmare experience with BSI!! I requested a payoff for my mortgage and sent the funds to pay it off over a week and a half ago. It still does not show as applied to my account so I called them 2 days ago and was told they "didn't receive it" and that I should call my bank. It was a very large amount that we worked very hard to save, so you can imagine my concern to be told they didn't receive it when I can see the funds left our bank account. After several hours on the phone with my bank and BSI's bank, I was able to confirm that BSI's bank received the funds and applied it to BSI's account.

Terrible. Post COVID, the DoD helped me deal with an issue with Mortgage Forbearance, the amount owed was rolled into a modified loan (probably the wrong term) and that amount was put in a new loan with no interest and no payments due until my mortgage is paid off, it was sent to BSI Financial. I am trying to refinance now and that amount is going to be paid off but the amount of effort I have had to put in to get a payoff statement is insane, and the customer service representative are unable to provide any helpful information. I don't fault the individuals, their system is just a mess and it takes way too long to get any helpful information or documents from them. If you have the option, I highly recommend avoiding this company.

Wish I could control who bought our mortgage but alas, welcome BSI. Their website is outdated and the mobile app is web-based (not really an app). Very little functionality. Recently our escrow account was adjusted but we did not receive an updated escrow statement or warning. When our payment was not processed because it was short $40 we were tagged officially late over 30 days.

Maybe this business has changed in the last 10 years? Our mortgage was purchased by BSI 4 years ago. We set up auto payments and have never had an issue. I noticed they didn't file the deed with the county we live in, so it appears the deed has been fully released, but outside of that we haven't had any issues. Obviously this could change, but so far we have no complaints.

They say that there are no early pay off fees. Then why has it cost me roughly $400.00 to pay off the loan years before it would mature? The agents can't answer that question, they say that there are other fees related to paying off the loan. No Fees are no fees, the $400.00, they say, is explained on the payoff documents, but they won't send them to me??

This company recently acquired my mortgage, and they are awful. I called with a question about the transition of my auto pay and the person was incredibly rude and clearly had no interest in doing their job well. Website works easily enough, so hopefully I never need to interact with their personnel again.

MORONS! I have been begging for an explanation as to why they show me at least $3000 behind on my mortgage but get letters that my mortgage went up $ 40 and I need to pay that. The check from my bank will get there about the 12th and I am begging them to take the money around the 25th! I was denied a good rate consolidation loan a few months ago because they show me consistently late on my house payment. I've never been late. When will the next class action lawsuit begin? One was settled in 2019.

I am on the phone with a representative right now due to receiving a letter with my home address on it with someone else's name on it! The representative is not able to tell me why this happened but says it was a system error. The correspondence sent a week ago had my name on it so I am not sure what is going on! On top of that, they have my personal residence listed as a rental property! I was floored! The male representative last week said that he will make a note that this is a primary residence! Unbelievable! My loan was transferred to BSI on 4/4/24 and it has been nothing short of a nightmare since! NONE OF THE REPS KNOW WHAT THEY ARE DOING! Avoid them at all cost!

Horrible experience every step of the way. Do you have any questions about your account? Too bad. The customer service representative at the toll free number won't be able to answer it. Have 48 hours to wait? Great! They'll assure you someone will call you then. Like being disappointed? Even better. Because you will be as the phone call will never come. Like sending emails? Sure! Try that route. But, don't worry. You don't have to sit and wait for a response to come. Because it never will. Like receiving a monthly mortgage statement? Who doesn't! Not with BSI. You'll be lucky if you get one, once per quarter, or on any random month they choose to send one to you, if at all. If there is ANY other company you can do business with. Use ANY other company.

Hello, the customer service is really terrible. I have never had a company refuse to give me a pay off quote or allow me to pay off a loan before. They require 3-5 business days to email it to you. Every other financial institution gives it to you or has an automated option to get it instantly and is more than willing to take your money. Steer clear from this company!!!

If you like being demeaned, ignored and gaslighted, all over a mortgage… this is the place for you.. they have these specialists that work there and they have minimal education, probably no more than highschool/ged to qualify for they job…. As a result, their policies change every month, their word changes more often than that. It seems they do things off the hip, while having no education.. Messing up the procedure and then blame everyone and everything else except for their attempt to get some type of satisfaction. I swear they put off answering your calls to put you in a bigger bind, then bask in watching you try to figure it out as they sit back and lift a paperclip.

I will note that I did not select this mortgage company. My mortgage was sold to them by my original lender. BSI is extremely unresponsive and unprofessional. The only way you will get a response form this company is if you file a BBB complaint against them. Even then it will take several months for them to respond. I canceled autopay and removed my banking information because I was selling my property and was instructed not to make a final payment to them. BSI still charged my bank account without my permission, complicating the closing of my home. Further, they routinely undercharged my escrow account for taxes leading to several thousand dollars of a deficit in my escrow. BSI knew what my property taxes were and still did not charge enough in escrow. If your lender sells your mortgage to them fight it at all costs because you will be in for the worst mortgage experience possible.

My wife and I are retired. We purchased a retirement home in a plus 55 community and put down more than 50% on a conventional loan. Unfortunately, after 1 year ownership, BSI bought out our loan. Both my wife and I have former marriages and have bought numerous homes together and separately in our lives. Never have either one of us have had the miserable experience and massive amount of aggravation than from BSI. No one answers the phone when requesting a supervisor or higher manager, or responds to emails. They hit us every year with escrow shortages when money is in the account and raise the monthly loan payment by 10-20.00. We have had these nabobs for 3 years now and it's pure hell to deal with them. Now I'm taking the initiative to stop the homeowners ins and taxes and to stop automatic payments. Do not use this company or let any loan person use this company. They are scammers!

I would avoid this company at all costs. We would have refinanced and gotten rid of this loan by now, but rates are too high. This company messes with your account, they can’t explain escrow issues, they continue to rack up fees instead of just being helpful and getting the issue figured out. The calls get mysteriously disconnected *all the time* and nobody ever calls you back. Nobody emails us back. At some point, this company should be held accountable for what they do to their customers. I was a realtor. I would never recommend this company to anybody in fact, my advice to you is to run in the opposite direction. It doesn’t matter if you are three days away from closing, if this is the company, who’s going to take over your mortgage, do not do it.

Long story short, I forgot to put in for my homeowner's exemption & BSI increased my escrow amount to cover to the shortage -- fine, I understand. For the entire year of 2023, I paid them back & my escrow refund check was issued 12/18/23. Come to find out, that same escrow check with this huge surplus was voided by their escrow department & they put back into my escrow account with no notification. BSI is presently holding my $5,722.92 with no way of getting it back. I called this morning & the rep was attempting to be helpful, but she couldn't get an answer as to why it happened or why they're holding my money. I just want my escrow refund.

This is the worst company to have any connection to! You can never get an answer from them, there's always a completely different answer from each person you talk to. It's like not one person has a clue what they are doing. I sent an important form in to be reviewed and processed, as per BSI, which they confirmed was received the day I sent it in. A few days had passed and I hadn't heard from anyone. They told me they never received it, but I have proof! Then they couldn't give me an explanation as to why my monthly amount was changing. Just beyond terrible! It's always the run around, worst company ever!

I make my typical online payment that is intended to be my last payment that is paid a week before the due date, only to find out 2 weeks later that they did not apply it to my account. I was told by the CSR that she would submit a ticket to get it corrected. 2 weeks later I received documentation from them stating that I am past due and I needed to make a payment which included a late fee. After speaking to 5 different people I finally told that I must wire them money or send certified money overnight in order for them not to report on my credit. The fees included in this payoff included addition interest for the time that they did not apply for payment, a late fee and LIEN RELEASE PREPARATION FEE (PASS-THROUGH BY A THIRD PARTY) and LIEN RELEASE RECORDING FEE (PAID TO RECORDING OFFICE) which adds up to $127.19 in fees in order for them not to report my credit. What a scam!!

I'll just add my input to the hundreds of other one-star reviews. I have several rental properties in an umbrella loan that was transferred to them. I arranged to sell one of the properties, which their own records show is allocated for $107,000 of the loan, but they are trying to make me pay them $133,000, which is $26,000 more than what the property is allocated for. So I will make almost nothing on the sale, and then they told me that even AFTER I pay $133,000, my monthly payment will still be the same!!

BSI Financial Services is by far the worst company to deal, poor customer service, saying you are delinquent when you are not, does not respond to emails, reported me as delinquent on home loan payment over one cent, one penny, would NOT RECOMMEND TO ANYONE, just a horrible business to deal with.