BSI Financial Services

I have my loan set up on auto pay since the beginning of the loan, yet they have me as a month behind. I have been trying to resolve issue since April with no luck. They have destroyed my credit. This is customer abuse.

I have had this loan for 24 months and it takes weeks if not months for this group to cash my checks. I have called 4 times and sent 3 emails asking for someone to find my 2 checks that I mailed in their envelope with a return address and a stamp. I always mail my mortgage payment and $2000 in principle if not more. I refuse to go with automatic withdrawal because I do not trust this company. Someone will send some email saying they are looking into it. I called yesterday, for the 3rd time on 1/17/23 and also sent an email. It takes 6 days for mail to go from NH to your site in Texas, presently it is going on 30 days since I mailed my payments. DO NOT DO BUSINESS WITH BSI.

I have been contacting them for at least 5 times about my condo's master flood insurance. They either asked me to transfer to insurance department which the line broke many times or still say that they have not received the document. It is like the email they provide or the online portal is useless at all. I keep asking to escalate but no one responds.

We built 2 years ago, haven't been late on payments ever, and even pay more than required monthly. We tried to begin the PMI removal process as our home's value has gone up tremendously. BSI called and said we needed to pay a $150k deposit before they can even appraise the property! Is this even legal?

Updated on 03/21/2023: Very unprofessional, unethical, website is limited. Basically called to request help and got the run around for months, when I complained the calls started mysteriously disconnecting, and eventually they stopped answering my calls. So only option was to go to BBB, and then they had to reach out. This company is rotten, avoid at all cost if possible.

I started the process to request Pmi removal on my mortgage. I should be well within range, sent the list of improvements, as requested 3x now. This has been going on for a month, countless calls, countless emails. No one knows where the emails are, and every time I call customer service they ask me to resend the original request to remove and list of improvements. Which, in turn re-starts the cycle of customer service calls with a new rep. I can't seem to talk to anyone who knows what's going on. The appraisal was done on 11/15, I just want to finish this process so I don't have to deal with it anymore. I would really welcome some help here. I have sent an email to the person who is reviewing all of these reviews, also.

They took over a loan I had from Ethic. I paid it off, however, they kept sending me bills, refused to help me and then ruined my credit score all because I still owed $1.59. They tried to get me to pay $345. Worst loan place ever.

Updated on 12/01/2022: Blanket response from services who doesn’t actually respond, “I am sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please send me your name, account number, property address, and best contact number. I'll have a call made to you upon your reply.”

We had gone through L3 loan servicing to get a cash-out refi which was apparently bought by BSI. The first correspondence we received was from our credit report that a payment was late. When my wife called, the person at BSI that she had spoken with told her that nothing would be reported from 90 days of the acquisition and that BSI had erred. The person also said that, because the amount in our escrow was so high, we were offered to forgo September and October payments, my wife advised, she would pay September, BSi would cover October, and if we needed more assistance in November we could call back and use the additional funds for same.

Updated on 11/17/2022: Just received a call from BSI Financial Services regarding a mistake they made with my loan that was acknowledged and made on a recorded line by a BSI Financial manager. I was informed that nothing has been corrected, my credit score will continue to reflect their mistake. This company does not care about its customers and makes mistakes, that they admit to, but will not fix. Beware.

Since my loan was sold to BSI Financial shortly after closing I have had nothing but troubles with payments (monthly, escrow & additional principal) being posted correctly. I have always been on auto-pay to make certain payments are on time, putting the onus is on BSI to draft the funds on time. In March 2022 I decided to sign up for bi-monthly auto pay and this seems to be a challenge to the persons that post payments as they rarely get the monies allocated correctly. Then it becomes my responsibility to call some random phone representative and hope the payment and any late fee gets corrected in 3-5 days, their standard response. Issues with errors made by BSI should be resolved immediately or at the very least in 24-48 hours.

My loan was sold to BSI before my first payment. I have a condo that has flood insurance. The original mortgage accepted $120,000 for flood insurance. When BSI bought my mortgage they must have entered my billing zip incorrect (I received all mail from the original lender, the zip code BSI used for billing was the property address). They sent several letters to the incorrect billing address they entered and I never received letters due to their error that although my loan that was already approved for this coverage less that a month before they bought it, they wanted $244,000. I have been on their website to my loan account and under letters there is nothing about this. I did not know until I saw $2302 come out of my escrow there was a problem.

BSI has owed me a refund for three months for drafting my bank account twice for payment. I have probably spent >15 hours calling and emailing to no avail. Talking to customer service feeling like running on a hamster wheel. Every agent tries to be helpful but I start at square one and am unable to get a simple refund processed. I have called over 15 times and always get a different story about next steps, some agents say it should be resolved in a few days, others tell me to wait 5 business days and call back.

I completed a significant home renovation and simply wanted my PMI removed. I was already close to the required equity to remove the PMI, so this should have been simple request. I was instructed by BSI to send an appraisal and formal request letter to remove the PMI. I sent that information in April 2022 (Appraisal effective date was April 14, 2022).

BSI never removed a UCC put on my property after loan(s) were paid/satisfied in August of 2021. Property was in escrow and now cannot be sold whereby I am losing hundreds of thousands of $$$ daily. I have contacted their CS Dept who has acknowledged that BSI dropped the ball on this. BSI CS has advised they are dealing with their "shadow" internal "ROL Dept (?)" to get this resolved. However - the ROL Dept supervisor Christy C. states she is actively working with their "vendor" (who also seems to be a shadow entity) to get this resolved. Yet this tells me nothing more. No ETA - where they are at - NOTHING.

If I could give BSI Financial 0 Stars I would. I’ve had nothing but one problem after the other since my loan has been sold to them. My loan was sold to BSI on November of 2021 and my loan modification was finalized through my previous loan provider. Since BSI has received my loan they have stated that they never received the paperwork from my previous company verifying this. I contacted my previous loan company and verified that they sent the documents over. After months of dealing with this Omar ** contacted me and said everything was handled.

This company has by far the worst customer service I’ve ever experienced. Reached out 4 times since I received my supplemental taxes with a excess of over 8K sitting in my escrow account. My original finance company accounted to the T what my taxes would be so the 8k excess was exactly meant to cover this exact scenario and would easily cover my tax bill but couldn’t and still haven’t received any help!

If your loan gets sold to BSI please do whatever you can to get away from them! My mortgage was sold to BSI back in December 2021. A loan modification was put in place by my former mortgage carrier, as to which BSI has to comply. However, they have not complied with the terms of the modification. Instead their response was they never received the paperwork from my former mortgage carrier. That's a total lie since I tracked the package containing the paperwork to the front office of BSI in Irving Texas back in December 2021.

I am completely frustrated with this company, my current mortgage loan company. I've been on communication with different reps since July about my account. It says I'm past due and my bank statements state that I've been paying bi weekly. And it all started because I was double charged. Last time I spoke to someone the beginning of this month, I was told the past due has been resolved and I will be up to date. I look at my account and it says past due and now it's affecting my credit score. I am requesting communication via email because all this is done by phone with no documentations in my end. I have to write everything down. I am frustrated because this makes me look bad as a customer that I'm not paying when truth is I am paying bi weekly. And I have bank statements to prove it. I would like this fixed immediately and for me to have some answers via email. I've sent multiple emails.

We had to do a forbearance on our mortgage thanks to COVID. It wasn’t suppose to be reported to our credit and the amount was to be added on to the end of the loan. When it came time to start paying again they reported the entire past due amount to our credit and won’t call back or give you status updates for an error on their end and no communication between their own departments.

My loan was sold to these guys and I found out very late, went online (7/11) to schedule a bi-weekly autopay. I am checking today and the entire amount shows as past due. When I tried to explain that their website does not explain anything having to be done manually when setting payments up, the agent didn't care. I am glad I checked or they would have posted a late payment against me, even though their system screwed up - had to make an additional one-time payment - it would have been nice if the website had alerted you to that... Not happy!

I have called over 5 times and they have no idea how to answer any questions. I have asked numerous times and Jonathan ** always says he will call me back, and it has been 2+ weeks and have not heard back. The person I spoke with for the 5th time, mentioned he would call me back, but couldn't confirm a time. I mentioned I have a busy schedule and need to know a time, I never heard back. The person on the phone, mentioned they cannot keep me on hold, so now, I am asking the dumbest questions to wait until Jonathan can reply to the lady on the phone whom I am talking to, to give a time that he can call me back. If a manager can please, please, please call me at ** that would be greatly appreciated. P.S. RUN and CHANGE lender as fast as possible.

IF YOUR LOAN IS SOLD TO THIS COMPANY GET OUT IN ANY WAY YOU POSSIBLY CAN! To say our experience with BSI has been a nightmare is a complete understatement. Our loan was sold to BSI at the beginning of 2021. We started receiving communication from BSI that our payments were incorrect and BSI was going to "re-do" our loan modification from our previous mortgage lender.

Since Jan 2022 I have been trying to work with BSI to remove the PMI. They requested that I submit it in writing along with a full appraisal report. The appraisal came back showing that was at 80% loan to value. After zero response from this company I started to call them almost every other day. They are absolutely horrible. Never do they return a phone call. On May I made a principal reduction of $8,000 to have my loan at 78% loan to value and they would have to automatically remove the PMI. I finally learned last week that they denied my request and rejected the appraisal report. The only reason they gave me is that I had not provided any documentation showing any home improvements.

Escrow refund check was issued wrong. Tried depositing it and my bank can't accept it. Called them 4 times since 7/7/2022 and they keep saying that they sent email to their cashier dept, but no resolve.

Received a letter regarding mortgage from BSI, became concerned. Called Wells Fargo as we thought they sold our loan. They did not. Our loan was still with Wells Fargo. Called BSI and they said we had to pay and had all our information. I asked how they got this and what was going on. Was told our home was being foreclosed if we didn’t pay balance owed. That we had one year to pay and and they needed financial information. This company is a fraud and has illegal processes.

I’ve had this company for 3 years and it was fine until I refinanced my loans. My original loan was fine but my my 2 loans were unable to be paid no matter what manner I tried. Their customer service is spotty but the customer service can’t fix that I can’t log into their broken portal. They kept saying they will email and mail me but I don’t receive their mail and I don’t receive their emails. They won’t send me the IRS 1098 forms so I don’t know whether I should turn in my taxes without the document they won’t send. They incorrectly marked my accounts as delinquent so they impacted my ability to buy an investment. I still can’t get my one account on autopay so I can be done with speaking with them. I just asked Allied Mortgage for help because they use BSI and I don’t have anyone else to ask. WORST COMPANY EVER!

I requested PMI be removed from my loan and was told all that was needed was an appraisal, which I paid for and submitted. Now I'm being told that my request is denied because my loan isn't seasoned. Per the Fannie Mae website, PMI can be removed if property improvements have been made and the LTV is greater than 20%, which my property is. Regardless, BSI will not remove my PMI despite the property improvements clearly outlined on the appraisal. My LTV is ~40%!!! No communication from BSI throughout this entire process, which is absolutely unacceptable.

Our mortgage was transferred to BSI financial in the middle of a loan modification. Since submitting all of the documents again to BSI, it has been absolutely terrible. Our point of contact has changed twice. The first time, we only received a letter from BSI with the name and contact number for a woman and I was expecting to receive documents via FedEx. Nothing came for several weeks, so I called back. Once I spoke with our first point of contact, she was very rude and unprofessional and she stated that it was 6 weeks with no response to what we wanted to do, so now we had to start the process again.

Just as everyone else has stated, all in a few days to months apart, this company is TRASH! I do not recommend staying with this company let alone have them keep order of your affairs. I am not sure how they are still allowed to do mortgages. There is no communication via telephone or email. The customer service reps LITERALLY cannot answer any questions or help you out. I cannot keep track of the amount of unanswered questions, calls, and emails I have left for this company. I have been trying to get in contact with someone reliable since March of this year. Here it is June and we're being served with paperwork.