BSI Financial Services Reviews

BSI Financial does not return phone calls, answer emails, or resolve issues at all. I have been working with them for several months to remove PMI from my loan, and they give me a different excuse every time. Just a horrible company to deal with!

BSI has to be the worst for updating their payment records. Whenever I give a payment, it may take a week or more before it is posted on my account and the payment taken from my bank account. I'm on auto withdrawal and there has been several times that the payment is not withdrawn from my bank account. I give extra payments and of course my next payment due date is several months ahead of my actual due date. When I call to inquire, I'm told that the payment is not due until several months later. I can't put through their little brain that I'm on auto withdrawal and the payment should be taken from my checking account on the first of every month regardless. Personally, I don't think that these people are qualified to do the job they were hired to do. A computer is only as smart as the person in putting the data. The only answer that I get from these morons is, " The payment is not due until December."

This company is the worst to work with. They never respond to emails or calls that you make to them. They all lie and most of them know nothing about your account. I tried to get them to do my escrow analysis due to they have me overpaying for my insurance portion by $200 a month. First Maurice said it would be done the end of the month. When I called back Rosanna said it could not be done at all. Then the Manager Brandon said they would not do it until next year. He was extremely rude and when his manager, he said he doesn't have one. Which I find hard to believe.

I canceled my auto payment via their website and scheduled my mortgage payment for that same day via their website as that is the way I prefer to submit the payment. The payment was processed then come the first of the month the auto payment was also deducted resulting in two full payments (over $7,000) in one week. I called "customer service", and they informed me that the auto payment feature takes time to be deactivated (not indicated on the website). They offered to refund the second payment and informed me that it would take 10 business days to be refunded and it could only be sent via check in the mail. After not hearing or seeing the check after two weeks I called and was told their finance department would review it after 10 business days then send the check..

I called BSI on 9/20/2023 to ask if they had any options available because I was getting behind on my mortgage. The first person I spoke to told me I didn't have any options, then she asked me what is causing me to get behind. I started to explain and the call was dropped. I waited a few minutes but she didn't call back. I called back myself and spoke with a William. He told me I would not qualify for a Modification because my interest rate is at 2.75%. He said I could apply for a deferment but he doesn't think I will get approved. He told me that I couldn't keep applying and keep getting approved for the deferment.

If this company has taken over your mortgage BEWARE. This company bought my mortgage from my previous servicer and it has been issues ever since. I have to get on the phone with them every month because even after paying my mortgage for the month somehow I'm always a month behind. My monthly payment has changed 3 times due to my insurance and tax increases that somehow never changed according to my statements from those providers at the end of the year. I have had some agents actually research and correct the issue only for the "system" to reverse my payments and place my account a month behind. They reported false claims of delinquency to the bureaus and everything is always escalated and you will be called back only to not hear from any agent again unless you are persistent in calling.

Please stay away from this fraudulent lender, they all trying to rip off their customers' money by lying, accusing to charging extra fees in anyway, their system is terrible, now I'm finding a way to escape from them, they dragged my credit score down, and I always paying extra $$ on the top of my loan payment by their lying accusing of being late payment,.

This is by far the worst mortgage company I have ever experienced. After THEY failed to pay the annual property taxes, mailed me a escrow refund check, then proceeded to double my monthly payment to make up for the error. I have been in contact with the multiple time via phone and email requesting the close the escrow account and I would pay directly. It has been 3 months and has not resolved. Despite multiple emails with the request (as directed to do) and directly mailing a written request to close the escrow they still claim to have not received the request. (Even though they cashed the checks that were with the notice.) I would never recommend this company or used them (my mortgage was sold to them). They are disorganized and do not respond to anything.

I have had multiple issues with this vendor -- including most recently mishandling of my insurance and misallocation of funds. In the few years we have been with them, they have made at least a dozen errors on my account and their responsiveness to such is terrible. You have to leave a ton of messages and sometimes the "email us" button doesn't even work!

PSI we got a little behind and they are not working with us. They are lying about the time they said that $675 payment we gave them went to late fees instead of a mortgage which they never told us about and I believe that late fees come at the end because it was paid as a mortgage payment. I see other reviews that they are doing unethical business. So for anyone who is interested I have contacted senator Ron Wyden's office in Oregon to have them investigated. Anybody who has something to say about this or has the same problems of the unethical practices of BSI please contact Senator Ron Wyden in Oregon and let's take these people where they belong out of business.

Updated on 06/23/2023: New comment on the situation from the previous review: the banking day is over. Just like I supposed, BSI Financial Services, who 'escalated the case' to 'provide me with the Payoff statement'... did NOT send me (their client) any Payoff statement that, as they said yesterday, they already have generated.

I tried getting ahold of BSI several times to no avail 98% of the time. My mother passed away without a will, had to go through probate court. Tried contacting them afterwards for them to stall me the whole way. I have all my emails. And complied in time before the redemption period ended. Even speaking with their attorneys. Still got nowhere. Now we are in court to evict. And they presented my contact information to the court as Occupant..Really. You have all my information it was presented to you before the deadline. Now this and you literally tell me you don't have to respond and I'm too late. Wow..This home has been in my family for almost 45 years. I got with my lender whom also spoke with Orlans (bsi attorneys) in email before the deadline. For them to come back and say 11 day's later it's too late. I have been fully approved and cleared to close and you just want me out. You bsi totally just disregard people. With no remorse, no contact.

Our mortgage loan servicing was transferred to BSI in November, 2022... asked in January to have PMI removed as I was below the required amount. I was told by the customer service person that it would take at least 30 days, but never heard anything. Spoke to Ben #** on 3/10/2023, told me he saw the request submitted on 1/10/2023 and would check on it and call me on 3/11/23, but never did. Called again a few days later, was told by Estella that I had never submitted a request to remove PMI? Talked to Brandon #** (manager) a few days later, he told me the unpaid balance was not below the 78%, which it was, said he would escalate and call me by the end of that day, but never did.

Updated on 4/27/2023: I posted my review and did get a quick response saying, "We apologize and it would be looked into. Please provide your info." I provided my info and now it's been 2 days and nothing. I have emailed from the website over 3 times and nothing either. Please email me back. I was told I would receive my refund end of March and it's now almost May.

I did a recast the beginning of the year. (This is when you put extra money towards your mortgage and the payment is recalculated). They have been a mess, they continue to send me late payment notices. I have called multiple times. Every time I call someone tells me they fixed the issue but it isn’t fixed. On my login page today it states I am behind. I have also tried the email function from their site and no one responds. Bad experience, seems like they don’t have the resources to operate with any efficiency. This is still not resolved after 90 days.

It clearly seems as if I can never get in touch with a manager or anyone!!! This has been far more the worst company ever and I will plead for you all to avoid it in all cost! With the fact that they gave me someone else's SSN, loan information and personal details and when I confronted them about it, they told me that it was a "Jane Doe/John Doe." I called the person's phone number and this was their legit information. After explaining to the supervisor that I feel unsafe of giving my personal information over to the representative, she purposely did not send my documents over and cause my house to go up under foreclosure and now she won't answer the phone! Definitely going to seek an attorney because this is not right!

My Mortgage loan was just sold to BSI Financial Services.. I made a mortgage payment that was mailed out on March 8th, today is March 19th..They have not cashed my check.. I just received a letter from BSI Financial Services stating to me that my loan is behind.. My loan is NOT LATE!!.. As this company is violating Federal Law.. As under FEDERAL LAW, during the 60 day grace period anytime your loan is sold off to another servicer you have a grace period and there is to be NO LATE FEE charged.. I do not want my credit ruined on behalf of this company.. I pay on time and never had a problem with my previous loan servicer.. This company will be hearing from me. I will not let this go.. I will see fit that they do not mis-treat me and violate laws with me.. !!! I am extremely upset and they messed with the WRONG PERSON.... Based on the other reviews I have read about this company they need to go out of business.. They CANNOT DO THIS!!!

Originally Ethic had our loans, they sold it to BSI, problem is. Only one made it to BSI. I would ask and ask and ask and ask about the second loan. BSI didn't know, Ethic stonewalled me. Eventually we get a letter that the loan is overdue. I call and say I don't see it on my account and you never contacted me like you said you would when you got it from Ethic. I was told they didn't have to and that I would need to create a second account for the second loan. How was I supposed to know this? I guess magic. Time passes and I'm trying to get this loan in good standing. They even sent me a letter saying to call Joseph **. I HAVE, many times. I get nothing but voice mails and funny thing is the voice mail goes to a completely different extension than the one on the letter.

Received a letter that I owe 125.17 - I paid on 2/14/23. I log in to pay my March mortgage on 2/27/23 and saw another 125.14 payment was owed. Looked at history and saw the first 125.17 was paid on 2/14/23 with the "Cash Receipt" as description. Called to get ask why was on hold 33 mins called from 6:30am PST - 2:00pmPST. Each time the recording said I would be on hold for over 10mins but click 1 and someone would call me back. I click 1 and no one call me back. I want to know why am I being charged $125.17.

My home received substantial damage due to Hurricane Ian. Because I carry a mortgage my insurance check was sent to BSI so is in charge of all disbursements. All I can say is what a Nightmare!!! I have to fight for the 3 reimbursement requests I have put in! On all 3 I had to pay out of pocket to each vendor, for a total of over $15,000! BSI does not make this process easy. At no time has anyone walked me through this process!

BSI took over our loan right after we purchased our home in May 2022. We have had nothing but trouble ever since. Can only pay through their online account or calling an agent; no Bill Pay option. Until this month they only took checks, no other debts. Every month it is a problem. This month the agent took the payment twice on two consecutive days. The account was up-to-date and was not behind; she just took two payments. BSI admitted it was an Agent Error but it would be several days before the money was reversed and put back into our account. At the same time they were going to charge me a late fee because when they reversed it would make it look like it was late. It was on time and up-to-date, just the agent took two payments (a full payment and a partial payment for almost the same amount).

I am so happy to be following up on this matter to say David with BSI Financial Services was able to help me resolve my issue. Not only was he helpful, but he is probably the only representative that ever made any sense at BSI. I was not asking for anything unreasonable. A credit reporting had been made saying my January payment was missing when in reality it was incomplete...not missing. I am a bit unhappy about the fact that it took way too long for someone to actually listen to me but getting this over with was worth it honestly.

How does a financial institute get your mortgage loan when they're not even accredited with the BBB?? BSI Financial took over our loan right after we purchased our home back in May of 2022. Ever since, we've had nothing but problems! We ALWAYS pay our mortgage early or right on time, it clears our bank, but doesn't post to our BSI account! How exactly does that work?? And then... We receive a late payment! We have contacted BSI, they NEVER have any answers for us! We went ahead and paid one of the late payments (just to see if it would post). It has NOT posted! I have read many reviews on this business, including on the BBB website, with everyone pretty much saying the same things about this business, none of which is good!! How are they still in business?? I don't want BSI "GENERIC" response to this review!! DON'T BOTHER!!!! Next question is, Are they EMBEZZLING everyone's money?

I spoke with no less than 10 representatives and made no less than 15 calls to try and get a loan assumption and authorization form emailed and processed. First they gave me the wrong email address to send docs, went 2 weeks without hearing anything. Then they gave me a new email address and 3 weeks later they still can't confirm whether they received it. The most unprofessional loan company I've ever worked with. My experience with them is not one I would wish on anyone.

Our first experience with this company was when our precious mortgage company sold our loan to them. We received a bill from them stating we were late with our payment even though it was actually two months before the transfer date. Our most recent issue with them is that we noticed that they started taking out our automatic loan payments before the 1st and 15th of the month which has left us in the red in our bank account. We called last month and asked them to please not take out the mortgage before the 1st and 15th. They agreed. Today, the 28th of January 2023, they took out the mortgage payment. FOUR days before the first of the month. Of course, no one was in office when we called to try and get this resolved before our bank charges and overdraft. If we could change mortgage providers, we would.

We’ve been trying for months to reach BSI customer service to get their help with the deed of trust which secures our mortgage with BSI. We have tried messaging from their customer portal, phone calls and snail mail. No response. Absolutely nothing.

I have my loan set up on auto pay since the beginning of the loan, yet they have me as a month behind. I have been trying to resolve issue since April with no luck. They have destroyed my credit. This is customer abuse.

I have had this loan for 24 months and it takes weeks if not months for this group to cash my checks. I have called 4 times and sent 3 emails asking for someone to find my 2 checks that I mailed in their envelope with a return address and a stamp. I always mail my mortgage payment and $2000 in principle if not more. I refuse to go with automatic withdrawal because I do not trust this company. Someone will send some email saying they are looking into it. I called yesterday, for the 3rd time on 1/17/23 and also sent an email. It takes 6 days for mail to go from NH to your site in Texas, presently it is going on 30 days since I mailed my payments. DO NOT DO BUSINESS WITH BSI.

I have been contacting them for at least 5 times about my condo's master flood insurance. They either asked me to transfer to insurance department which the line broke many times or still say that they have not received the document. It is like the email they provide or the online portal is useless at all. I keep asking to escalate but no one responds.

We built 2 years ago, haven't been late on payments ever, and even pay more than required monthly. We tried to begin the PMI removal process as our home's value has gone up tremendously. BSI called and said we needed to pay a $150k deposit before they can even appraise the property! Is this even legal?

Updated on 03/21/2023: Very unprofessional, unethical, website is limited. Basically called to request help and got the run around for months, when I complained the calls started mysteriously disconnecting, and eventually they stopped answering my calls. So only option was to go to BBB, and then they had to reach out. This company is rotten, avoid at all cost if possible.

Once I was able to get in contact with a supervisor, they provided abundant detail regarding the request and the process.

They took over a loan I had from Ethic. I paid it off, however, they kept sending me bills, refused to help me and then ruined my credit score all because I still owed $1.59. They tried to get me to pay $345. Worst loan place ever.

Updated on 12/01/2022: Blanket response from services who doesn’t actually respond, “I am sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please send me your name, account number, property address, and best contact number. I'll have a call made to you upon your reply.”

We had gone through L3 loan servicing to get a cash-out refi which was apparently bought by BSI. The first correspondence we received was from our credit report that a payment was late. When my wife called, the person at BSI that she had spoken with told her that nothing would be reported from 90 days of the acquisition and that BSI had erred. The person also said that, because the amount in our escrow was so high, we were offered to forgo September and October payments, my wife advised, she would pay September, BSi would cover October, and if we needed more assistance in November we could call back and use the additional funds for same.

Updated on 11/17/2022: Just received a call from BSI Financial Services regarding a mistake they made with my loan that was acknowledged and made on a recorded line by a BSI Financial manager. I was informed that nothing has been corrected, my credit score will continue to reflect their mistake. This company does not care about its customers and makes mistakes, that they admit to, but will not fix. Beware.

Since my loan was sold to BSI Financial shortly after closing I have had nothing but troubles with payments (monthly, escrow & additional principal) being posted correctly. I have always been on auto-pay to make certain payments are on time, putting the onus is on BSI to draft the funds on time. In March 2022 I decided to sign up for bi-monthly auto pay and this seems to be a challenge to the persons that post payments as they rarely get the monies allocated correctly. Then it becomes my responsibility to call some random phone representative and hope the payment and any late fee gets corrected in 3-5 days, their standard response. Issues with errors made by BSI should be resolved immediately or at the very least in 24-48 hours.

My loan was sold to BSI before my first payment. I have a condo that has flood insurance. The original mortgage accepted $120,000 for flood insurance. When BSI bought my mortgage they must have entered my billing zip incorrect (I received all mail from the original lender, the zip code BSI used for billing was the property address). They sent several letters to the incorrect billing address they entered and I never received letters due to their error that although my loan that was already approved for this coverage less that a month before they bought it, they wanted $244,000. I have been on their website to my loan account and under letters there is nothing about this. I did not know until I saw $2302 come out of my escrow there was a problem.

BSI has owed me a refund for three months for drafting my bank account twice for payment. I have probably spent >15 hours calling and emailing to no avail. Talking to customer service feeling like running on a hamster wheel. Every agent tries to be helpful but I start at square one and am unable to get a simple refund processed. I have called over 15 times and always get a different story about next steps, some agents say it should be resolved in a few days, others tell me to wait 5 business days and call back.

I completed a significant home renovation and simply wanted my PMI removed. I was already close to the required equity to remove the PMI, so this should have been simple request. I was instructed by BSI to send an appraisal and formal request letter to remove the PMI. I sent that information in April 2022 (Appraisal effective date was April 14, 2022).

BSI never removed a UCC put on my property after loan(s) were paid/satisfied in August of 2021. Property was in escrow and now cannot be sold whereby I am losing hundreds of thousands of $$$ daily. I have contacted their CS Dept who has acknowledged that BSI dropped the ball on this. BSI CS has advised they are dealing with their "shadow" internal "ROL Dept (?)" to get this resolved. However - the ROL Dept supervisor Christy C. states she is actively working with their "vendor" (who also seems to be a shadow entity) to get this resolved. Yet this tells me nothing more. No ETA - where they are at - NOTHING.

If I could give BSI Financial 0 Stars I would. I’ve had nothing but one problem after the other since my loan has been sold to them. My loan was sold to BSI on November of 2021 and my loan modification was finalized through my previous loan provider. Since BSI has received my loan they have stated that they never received the paperwork from my previous company verifying this. I contacted my previous loan company and verified that they sent the documents over. After months of dealing with this Omar ** contacted me and said everything was handled.

This company has by far the worst customer service I’ve ever experienced. Reached out 4 times since I received my supplemental taxes with a excess of over 8K sitting in my escrow account. My original finance company accounted to the T what my taxes would be so the 8k excess was exactly meant to cover this exact scenario and would easily cover my tax bill but couldn’t and still haven’t received any help!

If your loan gets sold to BSI please do whatever you can to get away from them! My mortgage was sold to BSI back in December 2021. A loan modification was put in place by my former mortgage carrier, as to which BSI has to comply. However, they have not complied with the terms of the modification. Instead their response was they never received the paperwork from my former mortgage carrier. That's a total lie since I tracked the package containing the paperwork to the front office of BSI in Irving Texas back in December 2021.

Received email from management and received a call from one of the reps who explained everything to me in details. They have waived all late fees. And we made some changes. Hopefully this makes things better in the future.

The company finally responded back to me, sad it took posting reviews to get responses. I then had to show proof of my credit being affected by their reporting as they weren’t showing in their system. Thankfully it was corrected before it affected our refinance.

My loan was sold to these guys and I found out very late, went online (7/11) to schedule a bi-weekly autopay. I am checking today and the entire amount shows as past due. When I tried to explain that their website does not explain anything having to be done manually when setting payments up, the agent didn't care. I am glad I checked or they would have posted a late payment against me, even though their system screwed up - had to make an additional one-time payment - it would have been nice if the website had alerted you to that... Not happy!

I have called over 5 times and they have no idea how to answer any questions. I have asked numerous times and Jonathan ** always says he will call me back, and it has been 2+ weeks and have not heard back. The person I spoke with for the 5th time, mentioned he would call me back, but couldn't confirm a time. I mentioned I have a busy schedule and need to know a time, I never heard back. The person on the phone, mentioned they cannot keep me on hold, so now, I am asking the dumbest questions to wait until Jonathan can reply to the lady on the phone whom I am talking to, to give a time that he can call me back. If a manager can please, please, please call me at ** that would be greatly appreciated. P.S. RUN and CHANGE lender as fast as possible.

IF YOUR LOAN IS SOLD TO THIS COMPANY GET OUT IN ANY WAY YOU POSSIBLY CAN! To say our experience with BSI has been a nightmare is a complete understatement. Our loan was sold to BSI at the beginning of 2021. We started receiving communication from BSI that our payments were incorrect and BSI was going to "re-do" our loan modification from our previous mortgage lender.

Since Jan 2022 I have been trying to work with BSI to remove the PMI. They requested that I submit it in writing along with a full appraisal report. The appraisal came back showing that was at 80% loan to value. After zero response from this company I started to call them almost every other day. They are absolutely horrible. Never do they return a phone call. On May I made a principal reduction of $8,000 to have my loan at 78% loan to value and they would have to automatically remove the PMI. I finally learned last week that they denied my request and rejected the appraisal report. The only reason they gave me is that I had not provided any documentation showing any home improvements.

I feel like I’m being personally attacked. My loan was sold to this company…. I bought my house in March… and I had multiple checks for payments returned to my address. Their website and app won’t even let me make an account to make a payment. I finally got my checks accepted for payment only after sending certified checks from Capital One. Now they have marked multiple delinquent months on my credit report dropping my score from the 700s all the way down to the 500s and they said I have made no payments and I’m about to go into foreclosure! I try to call the number but no one answers and most the time the call doesn’t even go through. I’m devastated. I feel like they are doing this on purpose. Speaking to you directly BSI Financial…. I will take you to court!

Escrow refund check was issued wrong. Tried depositing it and my bank can't accept it. Called them 4 times since 7/7/2022 and they keep saying that they sent email to their cashier dept, but no resolve.

Received a letter regarding mortgage from BSI, became concerned. Called Wells Fargo as we thought they sold our loan. They did not. Our loan was still with Wells Fargo. Called BSI and they said we had to pay and had all our information. I asked how they got this and what was going on. Was told our home was being foreclosed if we didn’t pay balance owed. That we had one year to pay and and they needed financial information. This company is a fraud and has illegal processes.

I’ve had this company for 3 years and it was fine until I refinanced my loans. My original loan was fine but my my 2 loans were unable to be paid no matter what manner I tried. Their customer service is spotty but the customer service can’t fix that I can’t log into their broken portal. They kept saying they will email and mail me but I don’t receive their mail and I don’t receive their emails. They won’t send me the IRS 1098 forms so I don’t know whether I should turn in my taxes without the document they won’t send. They incorrectly marked my accounts as delinquent so they impacted my ability to buy an investment. I still can’t get my one account on autopay so I can be done with speaking with them. I just asked Allied Mortgage for help because they use BSI and I don’t have anyone else to ask. WORST COMPANY EVER!

I requested PMI be removed from my loan and was told all that was needed was an appraisal, which I paid for and submitted. Now I'm being told that my request is denied because my loan isn't seasoned. Per the Fannie Mae website, PMI can be removed if property improvements have been made and the LTV is greater than 20%, which my property is. Regardless, BSI will not remove my PMI despite the property improvements clearly outlined on the appraisal. My LTV is ~40%!!! No communication from BSI throughout this entire process, which is absolutely unacceptable.

Our mortgage was transferred to BSI financial in the middle of a loan modification. Since submitting all of the documents again to BSI, it has been absolutely terrible. Our point of contact has changed twice. The first time, we only received a letter from BSI with the name and contact number for a woman and I was expecting to receive documents via FedEx. Nothing came for several weeks, so I called back. Once I spoke with our first point of contact, she was very rude and unprofessional and she stated that it was 6 weeks with no response to what we wanted to do, so now we had to start the process again.

Just as everyone else has stated, all in a few days to months apart, this company is TRASH! I do not recommend staying with this company let alone have them keep order of your affairs. I am not sure how they are still allowed to do mortgages. There is no communication via telephone or email. The customer service reps LITERALLY cannot answer any questions or help you out. I cannot keep track of the amount of unanswered questions, calls, and emails I have left for this company. I have been trying to get in contact with someone reliable since March of this year. Here it is June and we're being served with paperwork.

Bought a new home in Nov. 2020 and our mortgage was immediately sold to BSI. No problems for the first year until they did an escrow recalculation in Nov. 2021 and due to an error interpreting our tax statements, calculated we needed double the escrow we did. The new resultant mortgage payment was more than double our old one and financially infeasible for our family. Immediately began a lengthy process fighting this with BSI and calling repeatedly, sometimes daily, for weeks, to get them to recalculate with the appropriate information as we could not afford a mortgage payment that high.

Very difficult to deal with, impossible to make a payments or get payoff. Customer service is not helpful at all. Made an extra payment and some of it was returned rather than applied to the account. Then after thinking the account was satisfied we starting receiving collection calls, I wanted to pay off the loan online and was told I could not, it had to be wire or certified check. I tried to get a payoff figure for a certified check and could not. I then made a payment on line and I had to call and tell them to apply it to my account, it was being held out unapplied. The service Rep said she would try to have it applied to my account today 06/16/22.

I just purchased a home and my loan was sold to BSI financial services. I made my first payment on June 1st and it took weeks for it to show as paid. Now they're trying to say I owe more than what my payment is supposed to be due to escrow? This is not acceptable, how do I resolve this problem when no one has answered any of my emails or phone calls, which I’ve attempted several times and I’m always on hold for long periods of time!!! How could this company get away with this, I don’t understand!

My mortgage was sold to a company that does not seem to be doing the job I would expect with thousands of dollars that belong to me. 1. I paid $1000.00 extra in my escrow account knowing I would get that back in 2021 and for cushion in case my taxes went up, that money is lost now. I was given the run around and even told by my new mortgage company that my taxes were going up over $1000.00 dollars. Once I contacted the township to prove that was not true I was told that this money would come back to me in the next years mortgage analysis. That would be this year in 2022 and it’s not showing this amount as an overage currently.

This company purchased our loan shortly after we opened it. We have had nothing but issues with accuracy, customer service, and competency in resolving the issues THEY have caused. We continue to receive threatening letters from them indicating we don't have homeowners insurance despite having carried it consistently since we purchased the home. BSI hasn't paid our insurance company for nearly 9 months, so we're now getting letters from our insurance company too. We have provided BSI documentation of our coverage, and we've given them numerous amounts of information verbally only to be assured everything was taken care of. However, we just received another letter indicating we don't have homeowners insurance and they are going to purchase it on our behalf. We've owned numerous homes and never once had issues until this company purchased our loan.

My loan was sold to BSI last year. They grossly mishandled my property taxes, my escrow account went negative. Causing a financial hardship to my family, I paid lump sum to bring account to positive. I called weekly to get it resolved and it took 6 months for them to fix it. Now they want double the monthly payment overnight for next month's payment. I have 0% faith in them handling my property taxes and have requested numerous times to close my property tax escrow account. They have denied it even after a written signed request with proof of how bad they managed my account. Now I have called for 2 weeks, awaiting a call back from management. Brendan was cold and lacked empathy, now I'm waiting for Jonathan ("manager") to call me back. Worst loan service provider on the planet. Daniel **, ask Brendan for my information or look at my account for how many times I've called.

My loan was sold to BSI Financial Services. In April of 2022, they did an Escrow Analysis and found that they had overcharged me by $2,229, so I had been overpaying by about 200 a month. They were to issue a check. Hadn't received anything by mid May. Called in and they told me they "hold disbursement checks for 30 days before sending them out." Sure that if I owed them money, they would not offer the same. As of June 2022 I have not received the check. I called on Monday, and the agent said she didn't have a check number, so they haven't even issued the check yet. I called today, and am told that they don't know when it will go out, but "will get back to me." He said there is "no one else you can speak to."

My loan was sold to BSI 12/20. I received a notice in 02/21 they opened an escrow account and would pay my taxes. I called to tell them to close the escrow account. I pay my taxes. They said they would close the escrow account. Now they claim they paid my property taxes 03/21. They did not. I did. I've made multiple calls - no help, no return calls, no emails returned. They are now taking $475 extra each month out of my bank to "repay" them.

As everyone else with complaints have stated. My loan was transferred to BSI in the middle of loan modification. I did not receive any introduction letter from BSI until a month and a half after I reached out multiple times. I explained the situation regarding loan modification and paying on my loan. I was told that I did not need to make a payment until all the documents were received from my previous lender. I proceeded to call monthly for updates. Not getting any new information I have only spoke to my point of contact a handful of times it’s always, "We will have her call you" and I never receive the call.

My loan was transferred to BSI in November. I didn’t hear anything from them until January. I got my payments for November, December back from previous mortgage company and applied them to BSI. After making inquiries as to why my account has been constantly in the negative (behind 50 plus days) when I have made every payment monthly. I was told that I was behind from October. I sent in proof I made that payment via the previous company with my bank statement. I have since been told that wasn’t proof? How else can I prove I made the payment if you're not willing to accept my bank statement showing it was paid?? This has been ongoing since February. I’m constantly on hold for hours at a time. I never receive a “call back” as stated from multiple customer service reps as well as supervisors. This is now trickled its way to my credit report. This is unacceptable. I need answer now and for this nonsense to be correct immediately.

This company doesn't even deserve 1 star. They are by far the worst company I have ever encountered in my entire life. I have owned several homes and have had numerous loan servicers over the years and have never had an issue until BSI purchased my loan, and once they did we have had nothing but issue after issue including them stealing money from us. I have been calling consistently since January to get a mistake THEY MADE corrected and have still been unable to due to the complete lack of customer service and lack of competency. I cannot believe that they have not been fully shut down as they are a fraudulent institution. No customer service, no integrity and they treat people like absolute garbage, with the blatant attitude of "well there is nothing you can do about it". Stay far away!!! I will be taking legal action against this company

BSI acquired our mortgage shortly after our COVID deferral was completed. They insist they don't have a copy of that paperwork and will get it sorted out "soon." Meanwhile it's been 15 months, our mortgage shows it's almost 2 years overdue, we have to keep contesting hits to our credit, and calls to customer service are like talking to a brick wall. What do I have to do to get this resolved?

Updated on 07/16/2022: SO I previously made complaints on this institution. 7 months into this I have still not received my surplus refund nor been explained where the overcharge/shortage was about. The federal government banking division really needs to look into this institution. I doubt I am the only one. Will have to go to social media to address this.

I'm not even sure where to start but found out through another mortgage company that BSI doesn't even report on their customers correctly. I have been trying to get my past 24 month transaction history only to find out they reported it mostly wrong! On another issue, my payment in March 2021 was reported as un-applied. It set up-applied for over 9 months. When doing a third verification with me on the phone they had the nerve to tell them that I was a month behind on my payments. How many one-star reviews can one company get?

Please stay away from this company. I'm not sure how I ended up with them but I think I was transferred from one company to this one. They do not answer phone calls, emails, voicemails, etc. I was on a forbearance during COVID-19 for a few months. I have now been making steady mortgage payments however they are still showing on my credit score that I am past due on all my payments which is affecting my credit score and refinancing options. I cannot get ahold of anybody to help me. I've put in a complaint to the CFPB to hopefully help.

BSI failed to pay the first half of my taxes in December 2021 and I paid out of pocket to avoid penalties. I notified them and requested a refund from my escrow account for the tax amount and they sent me communication that it would be processed but it never was. The money is still in my escrow account. I contacted customer service a few days before the second payment due due in April, and was very rudely told that they will not pay until the delinquency date 5/10 which means if they pay it this time, the check will arrive after the delinquency date causing my account to incur fees. I filed a complaint with CFPB and the response from BSI was a lie. They told CFPB they paid my taxes back in December when no payments were made from my account. They also told CFPB that the due date is 5/10 which is also a lie. The due date for the second payment was 4/10, the delinquency date is 5/10.

I as many others was transferred to this company. I've had issues with them since October of 2021. Without my persistent phones calls and help of my lawyer they would have still been charging me almost 300 dollars more than my original payment. The representatives I speak to act clueless to the fact that I have called over all the issues each time I've called and I clearly state to them each time to make a note in my account. I have had only one person out of the multiple people I've spoke to actually fix anything on my account with urgency. They don't give a care in the world about their customers because at the end of the day they still get paid and a roof over their heads. This made my first home-owning experience the worst. Makes me never want to buy a home again. Do not recommend this place to anyone! I am looking into refinancing through somewhere.

I just found out my property taxes have not been paid. I tried to contact them and they said they escalated the issue but no one has gotten back to me, they were suppose to be paid in Dec 2021 and nothing. Now the other half is due for April and they still have not paid. I can't reach anyone with a true answer. I am about to meet with a lawyer about this. I have always paid on time and they are just playing with people.

I have inquired about why I have over $2000 in fees beyond my monthly and always paid on time mortgage. I have names, dates and times of the people I have spoken with. I sent an email through my account on the BSI website. No one has responded and no one can explain where these fees came from or why they exist. I have no debt other than this. I have an excellent credit score. I always pay every bill I receive on time. I thought I would post this on this site before I get the CFPB involved. That is clearly the next step after months of frustrating conversations with someone telling me they will get back to me in 5 days. My details of this are in the email sent via my BSI account. This is affecting my credit score for NO REASON whatsoever.

Auto payment failed, I have tried contacting BSI via email. With no response. I am trying to pay my mortgage and get my auto payment set up properly. It’s been over a week now and no response to the emails. Instead they made me sign up for some online secure emailing server. And I have made 0 progress on this issue.

Jonathan, from BSI Financial services looked into it promptly, and provided the quick assistance to resolve it. I appreciate this was taken on priority now. It would have been nice, if I could have got same level of service from customer support before. Thanks.

BSI has had my mortgage for a while now and I never had a problem until recently. About a year ago, I received a letter stating that my HOI had lapsed and that they would be taking out a policy on my home. I called BSI and spoke with an agent and verified that I had a primary policy, but that I had switched my supplemental policy and that I was in fact double insured. Fast forward 1 year, and my escrow account was $6k in the hole because they never corrected things on their side. I've spent time on the phone with another agent that assured me once I sent proof of the insurance, things would be taken care of. 2 weeks later, it's still unresolved and I have not received a reply to my e-mails and cannot get through to a representative or get a call back. Paying an additional $500 a month on top of my mortgage is ridiculous. I am extremely disappointed at this point. I will update this review if I ever hear back.

Updated on 03/15/2022: After my previous ConsumerAffairs review of the extra payment from BSI, they asked me to call Daniel ** at ext **. I have called them back 4 times and left a message each time. I have never heard back from Mr. ** office. This is in an incredibly poor customer service company. It is unfortunate that the borrower has no say when a mortgage is sold between providers. Since BSI is based in Pennsylvania, I think my next course of action is to contact the Pennsylvania Attorney General's office to lodge a complaint.

Spoke with Beth on the phone, explained my concerns (see below) and she hung up on me. Extremely unprofessional and unhelpful. I've been trying to locate my February statement for my loan since last Tuesday (one week ago). I've emailed and called multiple times. Finally was able to talk with someone this morning who updated my mailing address, due to apparently having a "bad mailing address," when my account was on paperless, so having a bad mailing address didn't make sense.

I refinanced and my BSI loan was paid off. I checked my BSI online account to see when my escrow would be refunded to me. I noticed two PMI payments were deducted from my escrow account after the payoff date. I have spoken to several customer services in the last two weeks to get an explanation and have received a different answer each time or I am told a request have been submitted to have someone call me. No one from BSI has called me back as promised. The last rep was argumentative and insulting. When I tried to speak she would cut me off and speak over me. I asked to speak to someone in the mortgage insurance Dept and was told no one from there would call me because there is no issue on their part and the issue is I have a problem with understanding. Very frustrating because I pay my mortgage on time every month and to be treated and spoken to poorly.

I have not received the 1098 form. I called but was put on hold for hours until I just gave up. How can I comply with the IRS if BSI refuses to send the 1098 FORM? On their web page it shows no documents available when I searched there for the 1098 form.

I cannot add my bank online. I get error that my Routing Number is invalid. However, I can call and give customer non-svc the same Routing number and they process my payment. No fix or acknowledge of prob.

I escrow my taxes. They did not pay taxes to the county properly. Now I am running between the county, their customer service (NEVER get a proper response). Their TAX department never respond. GOD HELP YOU! This is the worst company I have dealt with.

My mortgage payments are delivered on or before the 1st of each month. My July 2021 payment was posted to an "unapplied" account on 7/6/21. When my August payment was received on 7/30/21, it was erroneously posted as another July payment and BSI reported my August payment as late to the credit bureaus. When my September payment was received on 9/1/21, it was again held in an "unapplied" account and BSI reported a second late payment to the credit bureaus. After 100+ hours of phone calls, emails, and letter writing, the erroneous credit reporting is still NOT resolved by BSI or the credit bureaus, as of February 2022. Besides all the wasted time and stress, BSI's fraudulent mortgage servicing practices have caused me significant financial loss.

They sent a letter saying that our insurance was canceled and they will be adding their own insurance. We set up service with a new insurance company and we’ve been unable to reach them. I called everyday for over a month. Nothing! They don’t reply to emails or voicemails, but I bet if you stop paying they’ll call you then! Ridiculous company. Can’t wait to refinance all six of our properties! Do not do business with BSI. PLEASE! This is stressful, imagine not being able to get in contact with someone to handle business on your mortgage. If anything happens you are screwed. They will not respond.

UPDATED 2/24/2022: I have called this company weekly due to misappropriation of funds since they took over my account. They've held my account for roughly 3 months, and they have been a disaster since day 1. I was literally hung up on twice yesterday. I have been put on hold waiting for a supervisor for 30+ minutes only to be sent to a voicemail and never receive a return phone call.

BSI Financial ended up with my mortgage December 2, 2021. My insurance was set to renew January 22, 2022. A week prior to my insurance expiring, I called them to find out why they haven't paid my insurance company out of escrow. The excuses and lies start here. They explain that it is my insurance agent's fault for not updating the mortgagee payee clause.

On May 4, 2021, as requested by BSI, we sent a home insurance declaration page. On June 14, 2021, as requested, we sent a handwritten letter stating we wanted to change our mortgage to an impound account. On Sept. 29, 2021, as requested, we provided proof of insurance payments and proof of property tax payments. And after almost 9 months and numerous phone calls we have never received an answer.

I checked my credit report to find that BSI Financial was reporting that I was past 60 days late on my payments. I then checked my receipts and also went to the bank to get a print out to find out if the checks had been cashed which they were, I have contacted BSI financial multiple times via phone calls and emails in the last month. I have yet to receive a phone call or follow up email. I’m not sure what the problem is but this needs to be addressed and corrected in a timely manner, I am very disappointed with BSI financial services. I would not recommend anyone to do business with them.

Jackie from Ft. Bragg/Fayetteville, NC. This horrible mortgage company called BSI denied & detain completion of my loan modification for my mortgage; ignoring calls; juggling Representatives & assigning 3 different Representatives to my account within 30 days, BSI litigation department repeatedly claimed the modification applications & sent in documents were missing documents that were sent in by my assigned North Carolina State Housing Counselor for foreclosures prevention in assisting me to keep my home.

My loan sold to this company. I signed up for a forbearance and haven’t been able to get ahold of anyone since. Nobody returns my calls or emails. My main point of contact & her manager don’t respond! This is so unethical. I have been trying to make my payment since July, but to no avail. Shut this company down!

Experience has been a disaster. Even though I paid escrow to them for homeowner's insurance, they didn't pay the premium. Now they claim that my latest payment is past due - it's not. Can't reach anyone.

This company is horrible. After refinancing my home early 2021, the loan was sold to BSI. Payments were received and accredited to my account with no issues until Nov 2021 when checks were being returned from the overnight mailing address, the same address I sent the previous SIX payments. Once I received the notification call and spoke with the manager, I was assured this would not be the case again. I cancelled the next online payment, sending a new payment to the UPDATED PO BOX Address on 1/5/2022. The bank confirms the check was received on 1/12/2022.

My loan was sold to BSI. I was making my payment online for months. All of a sudden their My Loan website could not be accessed. I have called numerous times, since 12/31 and still have not been able to access the site. I asked for my March 2022 bill and was sent my April Bill twice. Luckily I have been paying ahead and am not overdue. I have mailed in a payment and as soon as the check clears I will be leaving their clutches.

My loan was sold to this company. With the December payment last year, I included extra $73 for them to apply to the principal. My bank said they sent the check on Dec 1st and got receipt back on Dec 6th. But the check was cashed on Dec 22nd and those $73 being kept as late charge. I called the customer service, I was told that they were aware of post box issue during the December, but since the $73 was already charged as late fee, they had no way to refund the money. I learned a lesson. Never put more money than the monthly payment amount and I also changed my payment to autopay to avoid these happening in the future. But hope to be treated fairly, I still want my $73 back.

Unfortunately my loan was transferred to BSI Financial in 2020. Since then, I have had nothing but bad experiences with this "bui=siness". To start, they did not even have the option of making payments online!!! Is this the year 2020 or 1920?. Secondly, they failed to pay my insurance after at least 9 calls to them and having the insurance company on the line to verify the correct information. Finally the year 2022, they reported a shortage in escrow when nothing changed from my insurance taxes from the previous year. This miscalculation has already cost me $700 for 1 month since I have autopay setup.

We have filed for a loan modification after our loan was sent to BSI with no notice. We have been approved for the modification after we were switched between 3 different "Account Specialists" and months of unanswered emails and unanswered calls. We were told that we would receive the documents by FedEx in 11/2021. Here we are 1/2022 and we are still waiting. I have called, left voicemails, I have emailed and still we wait and are told every time not to worry. No payment is due until the paperwork is signed and returned. I feel like this is a setup and we are going to be punished for BSI's delay in processing and sending out the forms we need to sign. I have called and been on hold for over an hour just to be told the CSR will leave a message for our specialist to call us back. So, we continue to wait. There has got to be something that can be done about this!

In Oct 2021 my mortgage was sold to BSI. The transfer was delayed on their end and when I called I was told it was having issues and to just wait longer and try adding. When I could finally access my account to make payment, they took payment from my account 2x. I called and emailed to get it corrected and was told a manager would call me back on multiple occasions. That never happened. In the email communication they would only respond w boilerplate responses that in no way addressed the issue.

My loan was sold to BSI over a year ago. After all the blunders and months it took for them to set up my loan when they bought it I am ready to refinance at a higher rate with another company only to get away from BSI. The latest is that I received an escrow analysis letter back in October stating that my escrow was thousands of $$ over funded and that I'll received a refund check. I was skeptical as this was a large amount, so I called in and waited on hold for over an hour to ask it this was legit and to ensure they hadn't committed an error. I was told it was legit and a check would be sent in a couple of weeks...around Thanksgiving.

We were transferred to this company from our lender. They are terrible. They are always sending out new notices that your escrow funds are short. Every payment is one time. The transfer involved $600 in escrow that just disappeared. No matter how many times you notify them of a change they will claim they haven’t received. I just got a better price on my homeowners with the same company. They got the notice of change the same day. Now I’m receiving multiple notices that they don’t have it. And they overpaid the policy.

Our loan was transferred to this company without notice and once informed we have been reaching out on a daily basis to receive information. Finally a email and we responded with multiple emails to the point of contact AC, regarding our current loan with previous company was in forbearance, we are in the middle of a insurance claim homeless and they continue to report late payments to our credit and told us they will reach out to us after the forbearance ends instead of before it ends to exercise further options. We spoke to claims department who says they have our check but not paperwork when our previous loan company said they sent both the check and paperwork together so now more delays on our house for repairs because this new service company does not return calls or emails! This is literally people's lives not files.

In October 2021, I was informed by phone that my escrow increased due to an increase in property taxes - I was told a notice was mailed but I never received it. Nonetheless, from September 2021-December 2021, I have made 3 additional payments (totaling over $600) directly to BSI, including paying directly by phone to the BSI customer service representative who contacted me to collect the "debt" yet BSI consistently failed to properly credit my account after 3 months of REPEATEDLY and PROMPTLY making the payments requested of me. Two weeks ago, I left a voicemail message for management that has yet to be returned. Last week, I spoke to another BSI representative who reassured me that this issue would be resolved and that BSI would review my account and properly apply the additional payments to the "past due" balance instead of the principal.

If 71 of 72 reviews are 1 star - I guess my experience is the norm. It's sad that they have a business license to treat clients like garbage. I had 2 business loans that were immediately sold to BSI, who took 3 months to set up my new accounts. I ended up just sent in my payments to the corporate office at the beginning. And didn't get credit for them for months.... Finally got my first bill 3-4 months in and it was wrong. Took 3 more months to find out calling was useless. I finally put my correction requests in writing and sent via snail mail, as email does not qualify for "written" correspondence. I received a reply 2 months after my snail mail request. At that point, had to get my business lawyers involved as I've wasted 9 months dealing with them. Sadly, I'll be out a few grand to simply get this company to do its job correctly.

I was promised a loan modification amount. I had the proper documents notarized and I sent them the papers in time. They DO NOT return my calls. They have no updated my account properly! I'm so frustrated and I don't understand how they still have a running business. All of the reviews I read are bad. I didn't ask for them to handle my account. My loan was sold to them. I just want them to do their jobs! I can't even get them to call me back!!!! DON'T EVER GET A LOAN WITH THIS COMPANY!

I chose to refinance via Zillow Home Loans and the service transfer process to BSI has been a nightmare. After multiple calls and emails to Zillow, to find out where to send my payments to, I finally found out I needed to register with BSI and paid the balance in full. Without a single communication from BSI, no statements, no emails, no phone calls, they reported TWO LATE PAYMENTS to credit agencies. I am enraged.

I received my escrow analysis over 30 days ago. My account shows that a check was disbursed over 30 days ago. I called three weeks back saying I believe I accidentally threw out the check as my usps mail review email showed a blank envelope with a BSI address in Collegetown, PA. I called and was told a team would recut within 10 business days if the check was not cashed. I called back again 10 business days later and it was told it was still in review. I called again and was told it was never mailed, and they could confirm it was not mailed because they have 30 days to mail it.

It showed paid first then today, it showed they did not receive payment. What is going on? I logged into BSI website to make payment; why after 8 days later, it showed I did not make mortgage payment on Nov? I did not have these kind of issues from other mortgage loan company. This is very weird situation and now it showed to add another $25 fee? For what?

I have never been so disappointed working with a company before. Our home loan was transferred to BSI financial and it was just a disaster from day one. I had to be the middle man between our old servicer and BSI to get all the information they needed to get our loan documented correctly. I asked every single day for over 2 weeks for a return call back from the person "in charge" of our loan to discuss, and never once received a call back. The worst customer service. Absolutely no communication. Be prepared to do all the work on your behalf. No one from management or anything ever followed up with us either, even after voicing my concerns to the customer service line.

Since June 2021 this company has not fixed my payment info correctly. I’ve sent the exact amount or a dollar or so more every single month. I sent my full escrow shortage. Constantly they tell me, "you don’t pay enough, you need to pay more", "we applied it wrong, we need to have the cash office look at this", "oh you can’t talk to the escrow department, you can talk to the cash office they don’t have a phone", "my supervisor is busy, I’ll call you back" (I’ve heard 10+).

Oct. 2021, This company is awful to deal with for a ton of reasons. Each year they pretend they don't get your proof of insurance, then buy insurance for you under their force Insurance clause. I bet most people don't battle them after the 2nd time, and just cancel their own insurance and pay more. They should reported to the Better Business Journal and to a news organization.

Updated on 06/30/2022: My name is Jorge Perez and I used to be a customer with BSI Financial Services… This is not a review towards the bank itself and I don’t need a call back from David **… This review is only for customers to read and acknowledge who they have their home loan with and be cautious where your payments go to… I’m not going to lie. Yes I started falling behind on payments but the thing was that it was just lie after lie from from the loan officers… So customers when they say they are recording the conversation they are not because I had noted down every single date and time of all the conversations and they failed to hear them out along with me…

My loan was sold to BSI after refinancing with Zillow. The entire process has been disjointed from day one with purposely confusing guidance on electronic payments. For the second time I've received notice that their records show I am not insured and they will purchase insurance for me (from their affiliated company at inflated coverage and premium levels) until I prove I still have coverage. I have had several mortgages with many lenders since 1990 and I have never had to provide annual proof of coverage. I go to the website to upload documents and I have server errors and other difficulty getting the documents to them. Calling them for help is useless. Hold times are meant to get the customer to go away and continue to endure the abusive practices. This outfit is unethical in its business dealings.

Not only am I furious, I’m also terrified. After the trauma of having our house flooded and ripped apart to be rebuilt, I’m now faced with the prospect of having a lien placed on my home by my contractor because BSI is holding my insurance payment ransom. They received my check on 8/23 and proceeded to string my contractor along for months; demanding various documents and then claiming they were the incorrect documents, or that the numbers didn’t match. Finally, as of 10/19/21, they admitted that they have everything they need to disperse the check. My contractor was hung up on by Janisha for trying to press the issue and find out when the check might be cut so I can pay my contractors.

Our mortgage was sold to BSI by Cherry Creek Mortgage at the end of 2020 after we refinanced. BSI failed to pay our county taxes and I had to send them a screenshot of our past due statement and call several times before they would pay it. In April 2021, I reached out about a partial reconveyance. I was told what I needed to do. We had appraisals done based on what we were told. When I called for clarification, Omar, who was over our account decided at that point to inform me that we couldn't apply because our loan was too new. At that point, Omar stopped responding to my emails and calls. I then got Daniel **, the guy responding to everyone on here, to talk to me. He wasn't very helpful and simply backed Omar's narrative.

in February BSI bought our loans from Ethic, it took 4 months for them to get everything settled. They wanted ME to contact Ethic and do the legwork of getting the loan information to them. So I had to play middle man between both. Now I said BOTH loans, I only saw one loan. I asked them where the second loan was, I was told a number of different things. That they don't have it, maybe ethic still has it. If I don't see it on my online portal, then they don't have it yet. I'll see it when they get it. They just outright didn't know what I was talking about. They called me a few times as if something was wrong only to tell me that a payment went through. I just got a bill for the second loan, 130 days PAST DUE. The loan I'VE ASKED REPEATEDLY if they had yet. I contacted them and was told that I would have to make a separate online account for a separate loan, there's no way I would have seen the two loans in the same account.

Absolutely the worst mortgage servicer we've had in over 40 years. Funds do not get applied timely. There is no customer service: if you send an email, it goes into a black hole; if you call, you go through a long menu, and always end up having to leave a message. They may call you back, eventually, but if you don't pick up, they won't leave a message, and they won't try to call again, so you'll never know if they tried in the first place. Rinse and repeat. If you are so unfortunate as to have an insurance claim on your property where the insurance company has issued payment requiring BSI's co-signature, be prepared to follow-up for weeks. If your mortgage is transferred to BSI for servicing - as that is the only way they get the business - run.

This is by far the worst customer service experience I had with a lender. On sep 12th I got a letter saying my monthly payment is increasing by substantial amount. I called them immediately and found out that they are collecting property tax and insurance. But I told them I am paying them separately. The CS said yes that was a mistake and told me she will open a ticket and call back. After 7 days and no response, I called them and was told it has been taken care of. But when I checked on my account it is still showing new amount. So I asked her and she said they have to run analysis which only runs monthly. She did not give me any ETA.

Updated on 11/30/2021: I requested a forbearance due to covid reduction in workplace. I do not need it and made a payment to bring my account current. My payment is not applied to my loan and I can't get ahold of my contact Andrew to have payment applied and forbearance removed. It has been almost 2 weeks.

When our original lender sold our account to this company I knew things were going downhill and I was right. These folks are terrible to deal with. Just completely useless. I wish I knew what made us a candidate to have our loan moved to them because I would have done anything possible to prevent it.

We sold our house in July 2020 & paid off the entire loan due to BSI and yet they reported us late in August 2020! Because of this late we cannot buy another home, lenders consider this a huge red flag. BSI reported incorrect information to the credit agencies saying we were late. This is their mistake. In the last year we have called several times, written letters and submitted a Better Business Bureau complaint. No response from BSI.

Updated on 12/6/2021: ** we all know what that stands for, the I is for Incompetent!! If I could give a -100 I would, this company is exactly what the I stands for incompetent!! They unorganized, terrible communicators. Our loan was sold to them and it is horrific dealing with them. We have supposedly resolved the same issues (yes plural issues) multiple times. In an effort to reach a human and cut through the crap took over 30 min and the system hung up on me multiple times. STAY AWAY. DO NOT DO BUSINESS WITH THESE PEOPLE!!! Well we decided to follow our own advice and not do business with them, we refinanced. They were slow to apply funds resulting in additional interest, now over a month later we have yet to receive our escrow refund, they also charged for the lien release and the filing of it. That is a first, lenders have always absorbed that cost. Get rid of ** Incompetents as soon as you can!!

Never wanted to do business with this company but they purchased my mortgage from Zillow. I will be writing to Zillow as well concerning the companies that they do business with. They are very rude and could care less what you have to say on the phone, as well as, never accept their own mistakes that borderline on incompetence and illegal. Never believe their responses to any of the comments from this and other reviews as they are just copy/paste replies responses and will never contact you on your issues with them. Get everything in writing and make sure to make your own recordings of any and all conversations with them for your future legal actions.

Suffered a house flood and insurance issued a repair check in the name of BSI due to their financial interest on my property. For checks <40K, BSI endorses the check and sends it back to you. For checks one cent over 40K, BSI elects to micromanage the repair process and withhold money until they receive documentation, lien waivers, contracts, etc. In need of the money for repairs, decided to play their process. This is where the real fiasco starts.

My loan was sold to this company and they are the absolute worst!! They are difficult to reach and then once you do, they transfer you to person after person instead of just handling the problem. We refinanced back in March and still my account is showing delinquent. They keep saying everything went through and is approved but they won't update their files. I hate dealing with them and don't recommend them to anyone!!! If they buy your loan, hurry and refinance to someone else. I learned that lesson now.

BSI Financial Service kept changing my total loan amount owed and increasing it despite payments... Once my home was sold, they reported almost 10k less than buy-off amount and refused to make credit adjustment... My extra payments were never applied to principal or escrow when requested... Paid total of 4k+ and was told money wasn't received and, after selling my home; money mysterious appeared and they paid themselves in interest... Each time I called BSI, I was told someone will call you back and that person never returned my call (even after promising to call back), nor is that person ever available when I call back... BSI mismanages their customer's money and takes advantage of people who are simply trying to be pay off their mortgage loans... The IRS should audit their accounts and investigate their fraudulent methods that they use to steal money from their clients...

A 1 star because 0 isn't an option.. BSI is by far the WORST lender I have ever had to work with. Unfortunately we had to switch to them when our mortgage was sold. This was in March, 2021. Our point person is WORTHLESS. We were told no payments for 2 months as they "rewrite" everything and this morning find out it shows us delinquent. Time to get a lawyer and show this place we are the wrong people to mess with!!

BSI financial one of the WORST companies you can have your mortgage with. Customer service, supervisors, managers absolutely incompetent. I have left message for Monica, she is a supervisor/ manager a 10 business days ago, on the issue from September of 2020(!), no call back (they claim, it will take 48 hours), we are as of today at 88 hours and counting. And there are people in customer service like Mr. **, who absolutely should be kept away from humans at all times. It is a mystery to me how they are still in business...

I've experienced very similar problems to other people who have reviewed BSI on this website. Mortgage was sold by Zillow to BSI after 2 mortgage payments were already made to Zillow. BSI does not acknowledge these 2 mortgage payments (I have the electronic checks in my Wells Fargo Checking account proving that the payments were processed by Zillow 3 weeks prior to the due date). BSI shows my mortgage as past due, when it is actually paid 1 month ahead. No return phone calls from BSI.

This department is the most unprofessional group I have ever encountered. From a complete lack of understanding of if a loan does, or does not, have a UCC filing, to being non-responsive, to delays, to mistakes, to poor communication, to absolutely no proactive service; their lack of recognizing the value of a customer is astounding. For over 90 days we've been trying to have our loan subordination processed and approved to refinance our home with our primary lender. We are at risk of losing our lower interest rate due to this department holding our loan subordination hostage. This blackhole needs to be examined by BSI Sr. Management immediately.

Updated on 07/14/2021: They responded to my review to make it look like they were going to fix my account but the PR specialist on here has still yet to contact us so it's all lip service to appear like they're reacting to complaints. Don't be fooled, worst of the worst companies out there

Absolutely horrible company to deal with. I am now on my 5th point of contact, and none of them have given consistent answers to my questions. I've never received a return phone call from them despite leaving numerous messages for each of them. The only time I am able to speak to someone is when I call and ask to speak to literally anyone else since my P.O.C are always "on another call" or "away from their desk". It's almost worth refinancing my mortgage just so I don't have to deal with BSI for a while. How they remain in business is a true mystery.

This mortgage company is horrible. They don't post your payments then when you send proof to them they tell you it's not good enough proof and make you do a modification to your loan and incur thousands of dollars in fees and raise your interest rate and even after you do a modification and never miss a payment make the payments thru Western Union so that Western Union can get involved when they say you have not made payment cause they gonna try everything they can to take your house. It's a joke and they should be fined thousands of dollars and put out of business but as long as people keep using them as a mortgage company they will exist. DO NOT DO IT. DO NOT FINANCE WITH THEM. THEY LIE THEY STEAL AND THEY ARE JUST HORRIBLE PEOPLE. They don't care that they try to take a home from a veteran that fought for this country that makes his payments every single month on time. A true shame!!! Be warned. They are horrible.

This is the worst company I have ever dealt with.. They bought out my loan 3 months ago and I have had to call them after each payment...they can NEVER get my acc't number right and charge a late fee even though I pay it a week early...have them read my number back and I still get a letter saying it is late because of wrong bank acc't number...

We had some damage to our home after several storms and filed a claim on our homeowner's insurance to get it fixed..Because the damage was over $5000 BSI had to be notified..However, when we received the check it was made out to us and BSI, per their instructions. Now, after giving them everything they have asked for, we still have not gotten our house fixed because they will not release our money. Every time I talk to them, there is another excuse as to why. This has been going on since Oct of 2020. If I had to choose between BSI again or living under a bridge, it would be the bridge. I did report them to the Texas Attorney General. They have no right to hold money that never belonged to them and in the meantime, the damage to my house has gotten worse. I would love to see them shut down permanently!

I experienced the exact same problem as Matthew below. This is by far the worst company I have ever dealt with. I don't understand how hard it is for any of the account managers to get back to you. I have called, left voice messages and emailed numerous times over the past SIX MONTHS and they just don't get back to you. When you call customer service no one knows anything nor can they do anything to help you. My loan was supposed to come off of the forbearance over SIX MONTHS AGO and they still have not adjusted my account. I cannot stress enough how horrible this company is.

We applied for a loan modification back in February. We were told that it would take about 5-10 business days to get an answer. We still have not heard from anyone yet. We have called several several times, left messages, emailed people and cannot get anyone to call us back. When we call customer service all they say is, "We will transfer your call to your point of contact." Well...that gets me nowhere because they will not call me back. I don't know what to do. We spent several days gathering up all the info that they needed and you would think they would at least call me back. Worst mortgage company ever. I can see why others only give it one star.

The absolute worst company I have ever dealt with. My loan is in COVID forbearance and we are due to come off of it on 4/30 to go over options. I cannot count how many times I have called to speak to my account manager. When your loan goes into forbearance, there is only ONE person you can speak with about your loan. You cannot speak to any other customer service reps. My account manager does not call me back and respond to any of my inquiries.

I have been trying to serve my client for over a year now, Trying to do a short sale with BSI is impossible, I have been calling them weekly for the past year, begging to get somebody involve, Not sure if they want to foreclose on the house instead of short sale,, and that would it be suspicious since this was already approved with the previous servicer there is no reason a lot. I need to escalate this but even then there is no one in charge. Now the seller will lose the house, the realtor a deal, and a very angry buyer, and I wasted a year. Terrible! They don't know what they are doing basically.

We are foreign owners of a property in the US and have been trying to contact BSI for almost 6 months now and our emails and/or phone calls are not answered! We just want to make sure our payments are being received and our mortgage is regular. We want to be informed at least of how much we still have to pay! This kind of service is not acceptable. Can someone please help us?

Do you want a company that doesn’t know what they did with your money? Or maybe a company that has 10 different representatives tell you 10 different things that are an issue and then none of them are it? Or what about a company that admits it was their fault, but then can’t do anything for you? Well, you’re in luck because you’ve got it all at this company! If you’re not looking to ruin your own life, then it’s best to look elsewhere when it comes to financing your house. I’d give this company 0 stars if I could. At this point, they should go out of business. It is not unreasonable to expect a company to know where your money is going.

I have called countless times to get my property taxes paid that were due by January 31. Every time I call they tell me they will have the bill paid in 2-3 business days, and yet they are still unpaid. They also tell me that they are "escalating" the issue and forwarding all this to the supervisor and still nothing. It is super frustrating!

The service that this company provides is poor. I had an escrow analysis performed on March 16th and here it is March 24th and nobody can give me any results. I have been on the phone with a representative for over 50 odd minutes waiting on a supervisor and no supervisor have took the call yet. They seem to never receive fax nor emails unless you fax or email multiple times. I will I could eat them in the NEGATIVES because that what it would be.

Jan 5th - Called and spoke to Lasandra to update our account. Was told 30-60 to get the updates made. Feb 5th - Called to get an update - Updates are still in progress. No update available. March 5th - Called Lasandra left several messages. Called spoke to customer service who said there has been no action or updates on the account. March 6th - Called and left two more messages with Lasandra to call me with an update. Never received a call back. March 6th - Called and requested to have a manager contact me. Was told they were all in a meeting and will have someone call me back in 24-48 hours. 24-48 came and went! No call from anyone.

After posting the review on here a knowledgeable person from the company worked on the issues for a couple weeks contacting me here and there. I think things are finally almost cleared up just waiting on the late fees that I shouldn't have received to be taken off. Even she had a few issues figuring out why things were the way they were on my account. I don't understand why their system is so difficult and why everything has to go through so many people to be eventually fixed. But Christy helped a ton.

I refinanced, paid my property taxes, my loan went from 1400 to 2800 a month. I've called several times and keep getting told that they will make it a priority, yet still haven’t heard anything back. I wish I would’ve never refinanced! This business is horrible and shady... I need answers now!!!! Is there any lawyers who can help me?