BSI Financial Services Reviews

We had an error on our first mortgage payment with BSI, we were able to quickly get in touch with a rep over the phone and a response on here. Daniel ** responded promptly, listened to my issue, and acted on it quickly. No lip service, he got to work quickly and had our issue resolved within an hour. With a callback to give us the update and resolution.

I made my September payment on 9/1 and the payment went through on 9/4. BSI is fraudulently claiming that I paid on 9/24 and charging me late fees. Called customer service 3 days in a row - on hold for 20 minutes each time and then sent to voicemail. Finally they call back and the woman puts me through to her manager: recording comes on and says that "extension 0 is not available" and it gives me voicemail again. Just the worst trap - I will immediately refinance and rid this scam company from my life!

I have been Trying to refi my mortgage and they need a history from BSI via Conference call with Experian mortgage. It has been 3 weeks of calling everyday, calling 3 different numbers. All I get after 30min on hold is a message saying they are busy to leave a vm (have left multiple VMs) and never a call back. My closing date has been moved and Closing cost have increased.

We recently refinanced and a month after our refinance, we were transferred to BSI. Biggest. Headache. Ever. We have attempted to pay our mortgage twice now and the first time it was kicked back with no email, no contact, nothing. Even better, it never made it into the processing portion of our Bank (Bank of America). I emailed twice with no response, then called again yesterday and made another payment online with a fee for the first one being kicked back. The lady on the phone yesterday was extremely rude and said it was an issue with my bank. I called my bank and they said they saw no pending charges.

Terrible communication, 93 days since request was submitted with a 45-60 day turnaround time and absolutely no communication from Account Manager after multiple repeat requests and attempts for status information. All that has been received has been a "I will call you today" with no call/message received and a no reply customer service email a month after an update request stating "We are currently processing your request." All we want to know is what's going on and when is this expected to be completed. It's very disappointing and discouraging to see how a company that handles your money acts towards is customers.

We refinanced our home in 2019 and our loan was sold to BSI. I read the reviews and knew there would eventually be problems. Just received a letter from our insurance company that our policy is set to be canceled due to non payment. Why, because BSI has not paid it out off our escrow. Tried calling them and guess what, no one picks up, nor return calls or emails. Isn't this the same thing that BSI was fined for, not paying consumers taxes or insurance. I want someone to resolve this now.

My mortgage was sold to BSI by Bay Equity. BSI has long phone waits for service, doesn't reply to emails. Doesn't accept checking account card payments. Charges a $7.00 processing fee for payments. I will be visiting Navy Fed C.U. for a refi. Look at the reviews here. All 1 star.

Listen to this. Listen closely.... A tornado hit my house JANUARY 11, 2019. It is now October! They are trash! This place needs to get shut down! Help? Who? Where? Reimburse me for out of pocket expenses with my insurance money that they have total control of? Nope! Called several times! No help.

The company finally was able to resolve the issue in a very efficient manner.. Thank you.

Like many others, my loan on an investment property was sold to BSI some time ago. The COVID-19 epidemic has hit my renters hard, which in turn has hit me hard. This shouldn't be a problem because the CARES Act guarantee's protector for borrowers. Since the beginning, getting BSI to adhere to its obligations under the law has been an exercise in pulling teeth. Back in March, it took numerous call before a random customer service rep was able to reach "Kenya" who is the only person in the company that can approve a forbearance plan for my loan.

Without sending a letter, after sending a letter that my mortgage went down, it went up due to their error and I cannot get anyone to not go in circles as NO ONE KNOWS what they are doing. I keep getting transferred. The gist of it is that I am supposed to pay for my own homeowners insurance and this was going to supposedly transfer over when BSI took over my loan. Instead of calling me, they DIP INTO MY ESCROW which is strictly for taxes NOT homeowners, so now my escrow is in the negative and my mortgage is at a payment that I cannot afford.

The company is the worst for customer service that I have dealt in years. I was trying to pay off my loan and they changed payout amount after sending me a letter of the payout amount. I called for three days and could not get a response. I HATE this company. Do not deal with them if you can avoid them.

Updated on 09/22/2020: I've continually asked for BSI Financial to send me the Loan Payoff on my mortgage that I refinanced so that I can make sure they have given me the correct escrow refund. I've been asking for 2 weeks now and they say, "We'll send it via email" and I still haven't received it. You know an email takes about 2 minutes to send. When I called last week, after waiting 30 minutes, a precorded voice mail said someone will call you back. That was last week and I'm still waiting. I'd simply like for my Loan Payoff to be sent to me immediately.

After reading several reviews here I got the chills because I relived the horror of this company again. I can't believe that other people had to go through what I went through and it now tells me that this company is intentionally not paying insurance premiums and forcing land holders into their really high policy. This company has to be the worse servicing company out there. They never ever return calls, they are rude and just dont care. They did not pay both of my insurance premiums for both property that I have which screwed up my entire month payment with an increase of more than 600 a month per house and then forced me to pay it and charged me tons of late fees.

I am about to make my first mortgage payment to BSI Financial Services. I was going to use my Chase online payment service, like I do for all my bills. I called BSI just to make sure everything was set up for them to receive the payment. Am I ever glad I did. I was told they do not accept electronic payments. I was warned Chase would have to print a check and then USPS it to them! Hold on, there’s more. The customer service agent said, with all the problems the USPS is going through, the checks can take 3 to 4 weeks to be entered! My response to her was, “This is the first time I’ve ever used you, and I’m not impressed. This doesn’t sound like a Dallas, Texas bank, more like a Dallas, Idaho bank.” That drew a laugh from the agent.

Since we were switched to BSI, our mortgage increased by an extra $400 per month. When we notified, BSI over 60 days ago, we were told they will start an escrow analysis to correct the payment. Over 2 weeks ago we checked on the status and the rep said the escrow analysis has not been started. We also received 2 notifications that BSI has not been paying our insurance premium and we are overdue. This is very frustrating financially and emotionally especially during this pandemic. This is unacceptable and putting extra burden on families! What legal action can we take is this is not addressed, our insurance premium not paid, and us not reimbursed for the overage in mortgage payment?

BSI made a mistake when they took over my mortgage as my Homeowners Insurance was to paid out of my escrow. I was not aware of the issue until Nationwide let me know that my Homeowners was scheduled to be canceled. I contacted them immediately and they let me know it would be fixed. I contacted them a week later to be told that it wasn't fixed but they would make sure it was and they would get back to me in 2 business days. They did not get back to me and when I called them to check about it I was told they were scheduled to make payment the day after it was due and after my policy would be canceled. They are absolutely incapable of doing something right and deserve to be reviewed by the CFPB.

Unfortunately my mortgage is being serviced by this company. I emailed my property tax bill to them and asked many times to confirm they received the bill. Apparently, that's asking too much from this company. I'm guessing if they pay the bill late and don't get the discounted rate then they will try to collect the extra from me and say they didn't get the invoice in time. What's so hard about responding to an email? I emailed from 3 different email accounts of mine to make sure this unprofessional company can't claim they didn't receive it.

We've had BSI for 8 years and I wished we refinanced sooner. Last week they sent a 1st notice to us that in September we will have to buy our homeowners insurance. No mention how this will effect our monthly payment. The "second and final notice" arrived today. So within 2 weeks that's it? No calls. I didnt know that they could change the terms of our original mortgage to make it more profitable for them. Is this even legal? At the very least, I would think they should allow more time because of coronavirus.

I think it is absolutely disgusting that you charge a processing fee to make a payment online. Especially in these times when it’s difficult to pay as it is, you add on more. Not right! Waive the fees!!

BSI has been a nightmare. They have mismanaged my account since they've had it. They have stopped managing my mortgage as a fixed rate mortgage and manipulated it to interest only. They are withdrawing from my Principal Balance to pay the escrow. They stopped me from refinancing my home by falsely reporting I missed monthly payments. I reported them to the Consumer Financial Protection Bureau and my States Attorney Generals office and they keep saying they're looking into it, but haven't corrected anything. It's been more than 60 days. Get away from them and report them to the Consumer Financial Bureau. BSI shouldn't be managing home loans.

Dismal experience. It took a month's worth of calls and unresponded-to emails to get them to pay my property tax bill. Next month, I get to bug them to pay my homeowners insurance premium from escrow, which I'm anticipating to be another hurdle. Closed 3 months ago and they still don't show my entire loan information on their servicing website. At this point I'm seriously considering refinancing in order to get my loan assigned to another servicer.

This mortgage was purchased by BSI and everything was fine until I changed my payments to bi-weekly and each payment was equal to a full payment thereby affording me the opportunity to accelerate the payoff and pay a 30 year mortgage in 5 years. BSI suspended my account without notice and when notified they claimed I suspended the account which must be done in writing and that never happened. To help them correct the error I made 3 payments all equal to a full payment to get them back on the correct plan. They confirmed in writing on 5 occasions that they were going to process the payments as instructed.

I have a mortgage with BSI for a litter over a year. My first concern was after three months of having the loan I receive correspondence that my insurance is not current, and they were going to find me an insurance carrier and charge me a higher rate for insurance, if I do not get my own insurance. I panic and reach out to my insurance provider and they immediately state the following when I tell them it’s BSI, “I deal with BSI a lot and this is a common practice with them BSI”. Proof of insurance is sent and one would think this matter would be resolved. I can’t make this up, four months later they send the exact same correspondence about insurance and this time they charge me and have to give a refund once proof of insurance is provided.

We are going through a very hard financial hardship and tea feel lost, we try talking to someone about our options but for what we were told is our forbearance may expire and we don’t have money and don’t want to lose our home but we have left messages and no call back for the past week. Please help.

Like the litany of others with the misfortune of having a mortgage sold to this lender, note it's foreign owned. Failure starts with their inability to take payment when the loan is paid. They regularly harass you for additional payments every month despite providing evidence they have obtained payment. Even deny they make errors in updating their system, after one rep already confirms payments received. They do not report to the credit agencies. They claim investor notes are personal, in other instances personal notes are investor notes.

My mortgage was transferred from previous servicer back in Jan 2020 & it's been a clown show since. The latest issue is BSI fumbling & losing a payment made via Western Union. My account is 36 days delinquent because of it & I know their incompetence will not be considered towards my credit report. Supposedly, it's "being investigated," but I think I will have the CFPB join the investigation of my account.

I was informed in May by my mortgage company (had been with them for 10 years and loved them) that my mortgage was recently sold to BSI Financial. This has been a complete joke since the start. I wanted to pay my mortgage on the first of the month like I always do, but I couldn't because they didn't have an account number for me. 2 weeks later I finally received one after leaving multiple messages on their customer service number. They never answer their customer service number...just a FYI. Which relates to my next encounter.

I made my payment for May on time, but the check did not get deposited. So I went on BSI Financial website on May 29th and made another payment, and the money was not taken out from my account, so I waited to see if there was a delay with the bank due to everything going around right now. But while waiting, BSI financial made a credit report to Avantus, stating that I was past due on my mortgage, which resulted in dropping my credit score. I went on the BSI app, and it does say that I made my payment for May 29th, and I even have the confirmation number.

I have tried for 2 months to get an explanation as to why my monthly payment has gone up $353.47 per month, I have tried calling, using the email in the website with no response. I would not recommend BSI to anyone.

What this company is doing is borderline if not illegal. Trying to refinance & been waiting for 3 weeks for any type of response. Loan officer & myself call, email, fax EVERYDAY with no avail. They are emotionally & financially messing with my family. I’ve done everything I can think of. Only thing left is legal matter. BSI, please just do your job correctly and help your customers....please!

My previous mortgage lender sold my loan to these crooks. I got a letter from my previous lender less than two weeks before my payment was due, saying to start sending my money to BSI Financial. Didn't have a new account number, didn't have anything that would get me into their (terrible) online portal. Then, when my payment was due, I was expecting a bill in the mail. Nothing. Not. A. Single. Thing. I then called BSI to get my account number to try and get my online account set up. Dumped me to a voicemail box after sitting on hold for 10 minutes. I left a voicemail. No call back.

I was informed in April 2020 by my previous lender that my home loan would be handled by BSI Financial starting in May 2020. Today is June 5, 2020 and I have not received any paperwork from BSI Financial about my loan. I on my own sent in my May 1st payment that supposedly was due to them without any paperwork. Now here I am having to do the same for June. We as customers are expected to pay, yet no service, paperwork, or feedback of reassurance our account is being handled correctly on distribution of our payments to loan, escrow, or any extra principle. As a consumer I feel helpless when my loan is sold off to another lender especially when they are inefficient. Paula

Unfortunately, my loan got transferred to BSI and I am NOT HAPPY about it. I have been calling for days, leaving voicemails, getting hung up on, sent emails just to get my ACCOUNT NUMBER. I have yet to speak to an actual person or get a call back. I AM TRYING TO PAY MY BILL and cannot get anyone to pick up the phone to talk to a NEW CUSTOMER (against my will). I have never dealt with a more frustrating company. They must not want my money that bad. I will be contacting my lawyer and trying everything I can to get my loan sent to someone else. I loved the previous company, I was able to talk to them, get a response and pay my mortgage. So annoying. STAY AWAY FROM BSI IF YOU CAN HELP IT.

My mortgage was sold to BSI financial services. I was never contacted or given any way of making my mortgage payment, my mortgage payment is now late. I’ve tried the phone numbers listed on their website, if it starts to go through you pick an option it gets disconnected or it is a nonworking number. After reading these horrible reviews I know I am going to get screwed. Why are these people allowed to operate such a horrible business?

I had a major BSA mortgage issue. I further found out was that the issue was a much larger problem than I could handle alone. I called BSI and spoke with Daniel **, he listened to me vent and explained to me the issue and how we could possibly get it resolved. I further received info from Mr. ** that he was able to discuss the issue internally and it would be handled appropriately. I must say that Mr. ** and the BSI team went above and beyond to rectify the issue and I am extremely pleased. In a time like this, where there are so many unknowns and so many fears, it was more than comforting to know that there is still individuals and a company like BSI that still can relate to the consumer. I could not be more happy with the results as they indicated to me. If there was any doubt that I may have had, I am surely Team BSI Financial. What a great team of individuals, a definite asset to the mortgage indistry.

We recast our loan.. I have had to call and confirm everything.. No return calls for any of my questions. Our payments were suppose to be adjusted.. All we ever get is past due notices with old amount due.. Can someone call.. Get this corrected.

Bad luck that my MTG lender failed and had to be bailed out,- somehow BSI wound up with my account! They do not maintain sufficient records or information on accounts and force their service people to struggle and BS their way (with half baked answers) to just get you off the phone. You are left to pick up the pieces yourself and be exposed to further problems. They create problems for their customers that are not there and develop customer financial risk at no fault of the borrower. Frustrating to deal with and dangerous to your financial well being! Avoid BSI! How does a shabby operation like this stay in business? Also note that BSI has violated multiple federal laws over many years resulting in an investigation by the Consumer Financial Protection Bureau (see GOOGLE).

Customer Service. How come no one ever picks up the phone nor return any calls? I've been trying to contact you for over a month to request for a payoff. I requested the payoff through the automatic system and it says it will take 5 days. However, I still have not received anything back. How can we get this resolved and have someone contact me?

Absolutely horrible customer service. Getting a payoff form took over 2 weeks and literally calling them daily. NOW I refinanced 2 months ago BSI never acknowledged the wire transfer and another wire transfer was done last week and they have yet to answer their phones. They have my account as delinquent. I already started making payments on my new account with a different mortgage lender. ANSWER YOUR PHONE. Respond to emails, I have tried via fax and NOTHING!!!! Not only that. Someone from BSI came to my house to make sure the house wasn't abandoned, but they can not return a call, email or respond to a fax. I call at least 20 times a day and sometimes I have to hold for over 40 minutes at a time.

BSI bought our loan in April 2020. We received a (certified mail) document from them letting us know to contact them for payment. Also, the document states that we could visit their website (myloanweb.com) to request information. However, that website is faulty and has no "drop down" menus to assist in any capacity whatsoever. Furthermore, as of May 2020, the company has sent another (certified mail) document stating that our property is up for foreclosure. However, we have called and left several messages with no return calls. Yet, their recording states that we would receive a call back during the next business day. Mortgage Fraud....

This is by far the WORST mortgage company in America! This company NEVER put my mortgage on my credit report until now and it’s been switched since January. And for some odd reason they have my account past due 30 days! Taking my credit score down 171 points! Mind you I paid on time!! Not to mention I got a call from my homeowner's insurance company saying they failed to make a payment on that! This is pure **!

My loan was recently purchased by BSI in May 2020. I have called several times and left numerous messages. I received one return call and the representative told me it was still early for them to have any information on my account. I am assuming her comments were based on past experiences because she never bothered to get my I information to check. She stated I need to call back with a couple of days. I waited as she instructed and have been attempting to call this company for over a week with no success. Worst company service ever and not looking forward to having them handle my loan.

Updated on 05/14/2020: This is my follow up review pursuant to a returned phone call from Ashley, a customer service supervisor at BSI Financial. Ashley’s boss Daniel is the manager of customer service at BSI. He requested Ashley to phone me regarding my first review on this site, outlining my complaints regarding customer service atrocities, junk fees and delinquent escrow deposit refunds. The call ended when Ashley hung up on me which was understandable as I became hostile on the phone.

My loan was transferred to this company this month. I called end of last month to get my account number and information to where to send my mortgage payment. Representative said that they did not have anything in the system yet and to call back on the 5th of the month to see where they are. It is now the 7th of the month and I have been calling every day and they place me on hold and say after holding for a long time to leave them a message. I have left five messages already, and I keep calling with no response. I just want to pay my mortgage! I don't even have a loan number.

This is hands down the WORST mortgage company on the planet. They are offering basically no help/assistance during the COVID 19 crisis. Told me the investor of my mortgage - which my contact Duke - informed me he could not identify over the phone is only offering a two-month forbearance at which time the entire payment would be due...WOW! Way to knock yourselves out - glad you’re so concerned about keeping people in their homes!?! Offered no alternatives unless we want to go ahead and miss about three payments, THEN the lowlifes would be willing to “assist.” To mention it took about two weeks and a complaint to the CFPB to get a callback, just to hear this useless life form inform me of this good for nothing information. Losers, every single one of them.

To say the least I am quite annoyed. After trying to reach BSI about a COVID deferment like most financial institutions are offering, we have received a letter staying you can have a 3 month deferment, but all the month for the deferment is due after the 90 day period. One of the most ridiculous things I have ever heard. I sent an email stating I would like to talk to " Daniel **" and have heard nothing. This is absolutely no way to run a legitimate business. Wonder if we will finally hear something. Doubt it.

This lender took over my account in 2017. In June of 2019 I received a letter from them stating I owed them over 40K, When I contacted them I was told they were paying my escrow so I owed the money. I requested an audit on my account at that time, but nothing was done. In Aug I emailed the employee that I was working with to see where the audit was at. Sept I called them and was advised it was still under review. Dec come and now they state I owe over 66K, I pulled all my records and sent them a written request for audit along with my details showing how they were incorrect. My loan was adjusted, and I paid April 2020 to bring my loan current May 2020 I get my escrow bill, and they state I am negative over 3k.

My mortgage was transferred to BSI from Wells Fargo during a bankruptcy. Mortgage payments were made through the trustee through July 2019. We were responsible for payments after that. We made payments through PNC Bill pay starting August 2019. I first was concerned when I called to verify the receipt of August payment and was told that the payments were 1 month behind. I spoke with Jamie ** ext ** who said that the escrow payment increased 1 year previously while still in bankruptcy. When asked if this increase had been sent to the trustee she said it was sent to the attorney. After explaining NUMEROUS times that the attorney does not pay she then said that BSI had filed with bankruptcy court that the mortgage was up to date in July 2019. I asked her again numerous times to reach out to my attorney if there was a problem with the payments during the bankruptcy. She verified that she had the name and number. She never did.

Updated on 05/12/2020: After the company enforce an insurance for almost $2k, I called them and verified that I have an insurance the entire time, they said they will refund the money, plus some escrow left (around $500). The total amount should be at least $2400, however, after I called they shorten the amount a lot for no reason only because they made a mistake and assume that I don't have insurance while I do have a sufficient insurance. I will go to Court to file a claim and I already filed a claim against them online, and I will not drop it unless they pay the money. Thank you for ConsumerAffairs for their efforts to solve the problems.

Updated on 09/25/2020: I am still living the horror with all of these other individuals so many months and years. I would advise all individuals reading this to check your statements and account history online. Good Luck waiting on Daniel **. He will call you once and you will never hear from him again. He says the same stupid thing over and over again on every media website. "ABOUT HOW SORRY HE IS"... He is full it... BSI will NEVER call you back and you get the round-a-round from Customer Service. The Lost Mitigator I have did not answer my question about this either AC. As a right, I should be able to get a break down of each and every fee on paper itemized, not the total amount. I have yet to get it. So I have no choice but to file all of these investigations. I am tired of this place. I am going to refinance as soon as I can.

Unprofessional, obnoxious, pompous account managers. Stay away from this servicer/company if you can help it. They not there to work with, but to against you. I've dealt with many mortgage servicers in the past and this company remains to be the worst of all!

I have not seen or read any communication from BSI regarding what they are offering or doing for those impacted by the coronavirus. Many mortgage companies are getting out of head of this and providing information on their websites or providing special phone lines for borrowers to use. BSI has not provided any information yet.

BSI is our 2nd mortgage. We made an insurance claim back in August of 2019. Took forever to get our 1st claim check back from them. We received our 2nd check in January. They are still holding it despite the work being completed. We call everyday, and everyday they have a different excuse as to why they are holding the check. Mind you, they are the 2nd mortgage and don't have the rights to the check. The 1st mortgage does. We called them AGAIN yesterday, as we have done for 2 months. Now the excuse is that because of the coronavirus they don't have access to files. They are very unorganized and you never get to talk to the same person. My contractor has been waiting, more than patiently, for his money. I truly hope these scam artists can sleep at night knowing what they put people through. Run from this company!!!

Predatory lender, beware of dealing with them. They will repeatedly sell your mortgage back and forth between their proxy companies and DBA's until you're on the brink of foreclosure, then they'll offer an "in house" modification and eat your equity. Then they'll take your home and sell it out from under you and you'll either be a tenant or homeless.

Please refinance if you are using BSI for ANYTHING. We are in the process of doing so now. The customer care is horrible, and the people I spoke with seemed completely lost. BSI is refusing to rerun our escrow at our correct tax rate, though it has been adjusted in their system. They are sitting on our money and insisting we pay the higher mortgage cost for the entire year. This company is dirty. Get out now.

Very poor communication. Told to send in a check to be signed. Wasn't told to send in the insurance estimate. Now have to wait to pay the people who did the job. They have been waiting over a week already. I would never recommend BSI to anybody. One of the worst I have ever dealt with.

Servis One, Inc. dba BSI Financial Services. BSI NMLS#38078 A very unorganized and always talking around your questions of all the fees and charges. We had a house fire and sent the insurance check to them and it has been over a month and they still have not sent us a check to start repairs of our property. Lots of unexplained fees and cost. Do not get involved with this company!!!!

We didn’t choose BSI. Our loan was to them. They became the 3rd less than helpful company since we refinanced in July of 2019. Because of less than helpful customer service we decided to refinance as soon as we were able. We are in the process of doing so now and there less than helpful goes toward other financial institutions as well refusing to accept electronic signed forms although they accept them or so I assume. The refuse to accept a release of information form in deference to their poorly written form. So we have to waste time with them being a pain in the behind. Honestly I have no clue based upon seeing the review and the auto generated responses to negative reviews how they are even in business. Poor customer service all around. Run from this company.

BSI purchased a second mortgage loan that was included in and discharged in a chapter 13 bankruptcy in March, 2019. I provided all the documentation to prove that this original account was discharged yet they continued to send me delinquent statements. It also reflected on my credit report as a delinquent account which affected my credit score. In October, 2019 they finally sent a letter stating that the account was closed, yet they are still sending me delinquent notices.

My loan was recently sold to another company. The mortgage payment was accidentally sent to BSI instead of the current lender. I received a “voided check” but that meant nothing since they converted the payment into an ACH. Was told to send documentation from my bank that the funds were taken out. Did so and 2 and a half weeks later after calling to check the status, they still can’t tell me anything and have no record of the documentation I sent them. Was told they would check on it and call me back. Still waiting 3 days later. Beyond frustrating to work with and in the meantime had to come up with another payment for new mortgage company so we don’t fall behind. Very shady!!!!

Updated on 02/02/2022: My parents passed away and I've been trying to deal with BSI. They will NOT respond to calls, messages, emails, letters, nothing! Very unprofessional company!!! HORRIBLE CUSTOMER SERVICE!!!! AVOID THEM!!!

BSI sold our loan to Amerifirst out of the blue. Now we see why. We have paid 50,000 plus dollars on a 31,000 loan because they charged us daily interest. The housing deed states we should be charged 13 percent YEARLY interest. This mistake has now left us with a 27,000 balance. We have been paying since 2007. It is my hope and prayer that they right this wrong. Thanks a lot BSI.

I have paid in full for my insurance in advance, since it was required before I set up this loan. Then the insurance company had to change the policy, and I paid again in full. BSI is supposed to pay for it. I have submitted proof of insurance twice. If anything, I should have extra money left in escrow, right? I keep being harassed for Lender Placed policy. They also increased my payment because of that, and insist I have to make the higher payments, which I will not. Supposedly, they did not receive my submission twice. I asked my insurance company to e-mail them a copy while I was on the phone with them. Finally, got it. Customer service is awful, and there is never manager available, unless you absolutely insist. By this time you are in a really bad mood, mildly.

It's 31 days today that I paid a mortgage in full - calls, e-mails, more calls, more e-mails. I cannot get a mortgage verification, statement of account. or mortgage satisfaction. Customer Service is awful and terrible unfriendly. They claim my requests will take yet another 2 - 3 weeks. Why? This is a nightmare. Run!

We are refinancing our current loan (held with BSI) with another company and called BSI to ask that our property taxes (held in escrow) go ahead and be paid so that we can close on time and not have to bring that same amount to close. The bill is with BSI and so are the funds. BSI is refusing to do with our money what we have asked of them. All I've been told by the "supervisor" is the property taxes are paid in bulk and they will not pay them earlier than the "due date" even at the request of the borrower/customer. Nor does it matter that paying them earlier than the "due date" is in the best interest of the customer. They are offering to do what they HAVE to do once we close which is to refund our escrow back to us. That's not what I'm asking. I'm asking that they go ahead and pay a bill with the money sitting in our escrow account marked to pay that bill!!!

I was contacted by Veronica at BSI Financial and they were able to work with me and they were very helpful, friendly, and courteous. I thank them for their services.

I have ask BSI to provide me with a statement of my account and was told they can’t provide that information. They expect you to pay but don’t request a statement. Continue to add more and more fees every day. Want a statement to pay off and never deal with them again.

I was approved for a modification loan and almost 2 years In they stated I was back in my payments and owe them over 9,000 dollars. Which I have been paying my monthly payments every month until July 2019. When they stopped taking my payments and stated that my loan is back in foreclosure. The people that are assigned to you case to help you either don’t answer my calls or are no help.

In the past 4 yrs. I HAVE ATTEMPTED to get my mortgage "modified". Each time this disabled veteran ATTEMPTS TO BE PROACTIVE, I've gotten the runaround, lies, no replies, things NOT RECEIVED/MISSING, & VERBAL Promises, via Joshua, to "mail the MISSING ITEMS form" to me. AGAIN: AS OF YET, NOTHING!!

Updated on 10/02/2019: The response that BSI Financial Services gave to my review here on Consumer Affairs of their company and how it operates is a JOKE. You cannot reach out to their CEO, even if you tried. I have, several times, and there is no way to get thru the company telephone tree. The responses given to my review from Daniel was computer generated, and not from him personally. The only way to get through to these crooks is to sue them in Federal court, which is what i am preparing to do now. They represent Servis One Bank, who actually is who pays them to do all the dirty work . They are interested in only one thing, to get you to foreclose, or to rip you off here and there when servicing your loans. I have been trying since 2017 to get them to service this loan properly, and they refuse to do anything of the sort. This company is corrupt to the core, and will not hesitate to try and put you out onto the street any chance they have.

My loan was originally with Independent Bank but was sold To BSI Financial. I recently filed a damage claim with Nationwide and made the biggest mistake of my life. The insurance sent check pay to the order of myself and BSI. I signed the check and mailed off. August 7, 2019 BSI cashed check and to this day I have not received the money for the repairs. This company is crooked and I will expose them!!!! #angryhomeowner

I have been trying to finish my loan modification that was sent to BSI. I have been given so many different answers concerning my situation. I was told to do one thing and now they have changed my payment and asking me to redo the original documents. They sent me new documents that date a month ago. Also the amounts are incorrect from my original signed agreement. I had a suspended account and was told that money was applied to a couple of my monthly payments. Now they are telling me that I owe them for those payments now. I have been in constant contact with them. No one will do the right thing and help.

BSI bought my loan. My husband passed away this year. I have worked so hard paying the last 2.085 off. On my balance was 10100. I sent in 7.100 then I sent in 2000 last month. Do the math. How do I still owe 2.085? The only mortgage company I ever dealt with will not tell you your pay off unless you requested by mail. I will be so greatly to finally get rid of these people. Lord no don’t try and tell them your hardship. They have no remorse. Very RUDE customer service!!!

I was with BSI from for a little under a year and they only successfully paid my taxes once. The first tax payment they applied to a property that has a similar address as mine. Ironically the amount that was taken from escrow was the amount the other property owed. I’m still trying to get that money back. The second payment was correct but that went towards the first tax payment. The third tax payment they tried to send to the same wrong address but since that address already paid, the amount that the other property owed was kicked back to me.

I have been attempting to do a modification for almost a year now. They refuse to do anything in writing (no "proof"?). They don't bother answering. I cannot call during the day so do my business by email. There was a misunderstanding on my part in the beginning of this process and they refuse to work with me to correct it and so have thoroughly messed up my credit report. This company does NOT have the customer's interest in mind in any way.

This company does not know how to manage an escrow account. They are late paying property taxes and my homeowners insurance lapsed even though State Farm started asking for the premium three months in advance. I spent an hour on the phone last night trying to unscrew it with them. From reading these reviews it sounds like this is standard practice for this company. They need to be investigated. I have worked in the housing industry and I know these practices are illegal.

I'll start by saying that this company does not practice Fair business values. I'll start by saying this is my fourth mortgage loan and never had a problem as such until my loan was sold to BSI Financial, they provided me with false direction and details which lead me jumping through hoops having to fix my credit score. I'm well under the 80% loan to value on my home but BSI is refusing to drop my PMI due to fact they just feel collect an additional $200 per month just to do so!!!! When calling customer service you'll get a prompt stating the company is always attempting to collect a debt? As if you're late on payment? When I have never been late making a payment! I could go on and on but now I'm working on refinancing my mortgage just so that I can get out of this nightmare of a company!! Do your diligence and research on this company before you decide to do business with them as you find to be regretful after doing so!!

BSI is the most disorganized company that I have ever experienced. We send out or mortgage payments on time but it takes them 2 or more months to cash them then, they threaten us with for foreclosure when they have the checks!!! You can never talk to anyone and they don't return your calls. Yesterday my neighbor saw some guy looking over our house and asked why he was there. He said the house was up for auction the next day at 10 am! We never received anything about foreclosure from the lawyer that represents them and BSI. If my neighbor had not seen this guy we both would have gone to work and come home to a foreclosed home. Our lawyer has told us that out of all the Lending companies he has to deal with BSI is the worst. We may lose our home today because of these idiots. I will update this post once we find out what is going on. In the meantime stay far away from this company.

BSI acquired our mortgage thru the sale of notes by another mortgage institution. We are not behind or in bankruptcy NOR have we ever filed bankruptcy. Ever since they have managed our mortgage they refuse to pay our flood ins. Every year I fax the paperwork over & give all the details & they never pay it, which is a violation of my FEMA loan I have on the property. As long as my FEMA loan is active I am required to carry the Government FLOOD Ins. (BSI does not manage my FEMA Loan). Now they are “Misplacing” my payments?? (June 2019) Even though my check cleared the bank (On 3rd of June) they can’t seem to find my payment or even locate where it might have gone.

By reading all the other reviews this must be BSI’s MO. I have experienced the same thing. Our loan was sold 3 times & unfortunately BSI was last to purchase it. Bankruptcy was discharged 12/7/2018. The trustee made Nov 2018 payment on 10/31/2018. I made Dec 2018 payment on Dec 1st. They say I am 1 month behind on payments. Have been trying to get a resolution & still nothing. My attorney sent a letter & documents. Still nothing. Every time I call, it is a different person with a different request. They are a low down company.

I don't normally write reviews but BSI warrants one. Unfortunately like others my mortgage on a rental property was transferred to them. They escrow my insurance every month on top of the loan payment. Someone misread the insurance costs as being $4008 for a regular homeowners policy and $4008 for a flood policy. Yes they actually think my insurance cost is $8016 a year. Numerous phone calls, at least 30 minutes per call, most a lot longer. Managers, emails, promises to look into it and call back. 8 months later they still have not fixed it, called, nothing.

Updated on 04/22/2021: This company is awful. I just got my payoff statement and there is a charge buried in the details for an unpaid late charge, yet I have never been late. I think this company loves pissing off customers.

I tried reaching out to my "Account Rep" (whom they say is the only person that can help me) the first of January 2019. After about my 20th call, middle of March, he finally talked to me. Told me to do something and get back up with him and gave me his email address. I did what he asked and he answered me one time. Told me he was working on it. Never heard back. Tried over and over to reach him. Won't answer me. This isn't the first time this has happened. You can never to talk to you account rep. I've had many issues with this company. They are horrible. It took them over a year at one point to start drafting my payments after begging for that whole year. This company is so bad, it should be shut down. They are ruining people's lives. We are talking about people's homes. And they don't care.

Modification Department drops the ball. I was denied a loan modification and no one is able to provide details regarding the reason for the denial. According the the representative assigned, income was not considered, there are simply no option available, and they will not consider any application submitted in the future. I may lose my home and no one can help me figure out why I didn’t qualify. Completely unacceptable! I have read many reviews about BSI, it seems that this is reoccurring problem.

My old mortgage company sold off to BSI in July of 2018. They have been using my deceased father's social security number despite numerous efforts to get this fixed. My credit score has tanked in the past six months because of error and lack of follow-up.

If you have to deal with this company, expect to pay extra fees and spend extra time to clean up after them. Here are my specific problems: Property taxes: they often "forget" to pay them, even though they are happy to take my escrow money. Insurance: same thing. They will often forget to pay the insurance company, which gets my policy terminated, then on top of that, BSI has the gall to send me a letter threatening to place forced insurance on me (at one them they did that, and charged me for it), because my original policy got terminated. When you call in, they just transfer you between customer service and insurance department in perpetuity.

I am trying to resolve an issue with an escrow refund that was issued on December 28, 2018 in the amount of $1,279.00. I’ve never received the refund, although your company has re-issued the check twice. In the last set of interactions with your company, I was assured by your agent that the check had been re-issued yet again, but that I needed to call again to get the tracking number.

The following is the communication I sent to the customer service manager: "I am writing to you again about my frustration for not getting answers and my account not being processed properly. I've been writing both, on the website contact us and by Gmail, to customer care, and I have talked with customer service about this $15 fee assessed which I have paid. No one has an answer as to what the fee is for, my payment has not been applied to that fee for which the payment was made separately. It still shows fee amount not applied and now I see I am being charged again another $15 fee. No one has responded to my inquiries through email or otherwise.

My family recently lived through Hurricane Florence in North Carolina. Unfortunately, right before the hurricane our mortgage was sold to BSI. Because of the amount of damage incurred, we got a substantial amount to repair our damage. The check was written to us and BSI. The paperwork required by BSI to get repairs done is ridiculous and unnecessary. None of our other neighbors have had this red tape to cut through to get repairs done. We cannot get any contractors to work on our home, because they do not have the time or desire to fill out the paperwork necessary to get the job approved by BSI.

We had a mortgage with BSI through a 3rd party. We originally had a VA loan and was told that we no longer had a VA loan but a FHA, which we did not switch. Because of unemployment we fell being in payments and we tried to refinance. BSI did a refinance but the payments didn't change and the interest rate went up. When I spoke to the agent about it, he wasn't helpful at all. I had a total of 4 different agents in 2-3yrs. Each one starting over and asking for paperwork. We ended up losing our home because of BSI not helping. I had never heard of them before and found out during the refinance process that the banks sell mortgages. I truly think this should be a crime when no one notifies the homeowner of a transfer of mortgage and being veterans we should have been allowed our VA loan. The whole system needs fixing and BSI is just a part of the problem.

When they purchased my loan 2 years ago they changed my payment amount without notification. When I paid the monthly payment they didn't accept and then charged me a late fee because they kicked the entire payment. Last year they incorrectly calculated my interest on the 1098 and didn't send a correction until late in the tax process. I literally thought this was a scam company but apparently they are just incompetent. They are the worst. I would never voluntarily do business with BSI.

Our mortgage company was Sortis. We just got sold to BSI on Oct 2018. I don't understand this company at all. BSI is stating that they're not going to escrow our homeowner's anymore. How can this company do this without a revised contract. I was told that this can be a lawsuit. Please help. This is by far unfair to homeowners.

My loan was sold to these crooks from Select Portfolio Services. I had a modification done and my mtg was 220.00... BSI made it 242.00 and when I got sick I fell behind on payments. I have arterial sclerosis, HBP and depression due to parents dying. I have had to quit my job as a result and retire early. I tried to talk to Patti ** about paying down the arrears of 10,092.00 but she would not hear of it. I definitely CAN pay but they want more money and I am on a fixed income at 944.00 per month social security.

My mortgage has just been transferred to BSI and they have no record of my mortgage -- and I need to pay the mortgage payment. At the end of my second frustrating call with "customer service" this past week, the agent (Irma) said that she would need to transfer me to "customer service" and then sent me back into the same automated phone system that I had just called! I later realized that she was probably dumping the call because it was close to the end of the workday. I called back and left a voice message but I have not heard back, of course. After this bad service, I did a search for complaints about BSI and I now see that this is not a good company with lots of complaints. Does anyone know which regulatory authorities oversee BSI? Has anyone had any success having an attorney go after them? If BSI can't find my newly-transferred mortgage, I'm concerned I'm not going to have a way to make them accept my mortgage payment.

My loan was transferred from Wells Fargo to BSI in 9/2017 and the first statement I received from them was in 5/2018 inaccurately saying I was thousands of dollars behind. Loss Mitigation contacted me to say if I didn't do a modification they would foreclose. I have requested, both verbally and written, an accounting of my loan on several occasions and have gotten absolutely nothing. The loss mitigation representative does not care about resolving the errors they have made on my loan which have resulted in an inaccurate arrearage. They also changed my payment amount without any notification and are refusing to honor a notification of payment change that is officially filed with the bankruptcy court.

Updated on 12/20/2018: I filed a complaint against BSI for overcharging and making up numbers we owed. Now after getting their response. They are clearly wrong in their made up accounting. Plus our forensic accountants, yes 2 different, show a huge discrepancy in what was owed. I got a response from BSI we were able to shed light. Nope only more shady darkness. We paid taxes and gave proof they say they paid. Nope. Then they said they gave notices of rate adjustments, nope made up and gave proof. So please do not do business EVER with these crooks.

I was with Wells Fargo when I was trying to do a loan modification when my mortgage was sold to BSI Financial. Wells Fargo said my application for my Loan modification information would be transferred to BSI and the process will continue with them. It was six months before I heard from BSI about the loan modification and it was denied. And they wanted six months back payments and I could not do this because I became 100% disabled.

Anyone have luck with going after this company for Mortgage fraud? We were in a loan mod that was sold to BSI about 3 years ago. Once BSI contacted us for payment, they stated they do not honor loan modifications and that we needed to pay them all the back premium from our agreed upon terms with BofA or face foreclosure. We quickly sold our home in a regular sale and have the HUD-1 to prove it. Now our credit report reflects a “foreclosure” on this property. We have disputed it and customer service refuses to update our credit, even though we never entered into a foreclosure. My new lender is filing a complaint with the Department of Defense and I’m seeing hundreds of complaints from others that have experienced this as well including class action lawsuits. This company needs to be shut down immediately for their on-going threats and scare tactics.

Customer service: non existent. Responses to your questions: hard to get if you get one at all. "Patience is a virtue, you must have plenty" to deal with them. They will charge you late fees even if you have paid within the grace period giving you the excuse they didn't receive the check on time, even though you have proof you did. If you email them through their "contact us" system on their site or through your own email, don't expect an answer (at least an answer in a timely manner) anytime soon. It seems like they're more after getting your property than giving you the service you deserve. Looking for excuses to foreclose or collect additional fees. These are some of the problems with them, I assure you there are many more. The one star I gave is because there is no other options below that.

First I find out my mortgage was sold to BSI, then I receive a bill from my homeowner’s insurance stating my insurance will be canceled for lack of payment. My mortgage includes the insurance and taxes yet BSI failed to send payment. I spent a week of my time getting this taken care of. Then I filed an insurance claim for wind and hail damage. I received a check with my name and BSI listed on it. I called BSI to find out what I do with it and I was told to send it in to be endorsed. Two weeks later I get the check back stating I needed to endorse first. I called to ask why I wasn't told this to begin with and they simply apologized. Now I get a packet from BSI for my contractors to fill out. I called BSI Loss Prevention department 6 times to ask specific questions regarding exactly how to fill these papers out.

Be very very very leery of using this company. I have received numerous phone calls from this company. When I answer the call all I get is, “Jane Doe?” Obviously that is not my name and I am not going to put my full name on this review. I always ask who’s calling and it’s always a woman and she gives me her first name and says, “you were Jane Doe right? “ I told them I did not say that and I asked them what company they are with. She mumbles something with the B and says, “you were Jane Doe right? “ I said, "I did not hear the name of the company you were calling from." She says “I am calling from BSI financial, you are Jane Doe right? “

I'm a disabled US Veteran. Have had my VA home for over 8+ years then recently the VA sold or transferred it to be serviced by the new LOW bidder that being BSI Financial Services. At no time was I ever notified by the BSI company that my loan was transferred so I continued to pay to the one I have been. Then I get a "Fake Billing statement" from BSI. Telling me if I do not send them $23,439.00 to a PO Box in Texas they will sell my home.

BSI buys our mortgage from another company and immediately starts playing games with our insurance and escrow account. Now we are stuck with a forced insurance account and a monthly payment that is more than $200 higher than it should be. My wife has spent countless hours on the phone trying to get this straightened out and has been run in countless circles. It should be against the law for mortgage companies to buy and sell like that in the first place. Never, ever use this company. They will jack you around like you have never been jacked around before.

My nightmare started when my mortgage was transferred to this company from Wells Fargo with loan modification as I was paying my mortgage. When they got my loan they told me it was in foreclosure again. Which had me confused since I was paying it and also in a loan modification. I have been dealing with every person in that company and every day it's a new story. They are now trying to foreclose on my home tomorrow and the only thing they want to talk about is a hundred and $80,000 to bring my account current when they simply can't tell me where my payments have been. I've also filed a complaint against the banking and insurance commissioner. They didn't even seem to care about that. If anyone gets a lawsuit going please let me know. I plan on continuing to make their life miserable.

As I'm reading 173 negative reviews all I can say is "I CAN RELATE". BSI Financial is the pits and everyone can't be telling a story and all I'm reading is how they apologize for their mess ups and that's being nice because I would really like to use other choice words. I been dealing with this company since August of 2017 and I must say they are worthless. I have asked numerous times how I am behind in payment when they transferred my loan from Fay Servicing. Each time I speak to a representative they give me false information concerning my loan. I sent copies of all of my canceled checks since December of 2016 and they sent me the same information in return.

If you hear the name BSI Financial RUN!!! They are the worst thieves in the mortgage business. Very unprofessional idiots. They say one thing and do exactly the opposite. My loan was in the middle of modification trials when they took over from Fay. The modification process took over 6 months with BSI only for them to falsify all documents to what they want. PLEASE do not do business with this company. They are thieves!!! They will rob you blind making you lose your home in the process. Beware and be forewarned. BSI Financial is a THIEF!!!

I just went to login to my BSI Financial Services account to make my mortgage payment, which is due 7/1/18. It would not accept my user ID, which is correct. I went to "Forget my user ID" and then typed in the required information. It kept telling me that my account number was not found. I called the number and BSI only works business hours during the week so I got a voice system. I tried to do a payment by phone. Again, it would not let me.

BSI has by far been the worst mortgage company that I have ever had and I have had at least 8 others. I see I am not alone by looking at all the other bad reviews of this company, I am being told that it will take up to 6 weeks to receive the funds that are due to me of over $3600. That is unacceptable to me as a consumer and a citizen. IF YOU HAVE ANY CHOICE IN THE MATTER--NEVER USE BSI FINANCIAL...

I rate BSI with a '0'. They have a phone payment line and when I have tried to call in my mortgage payment (too many times) and the connection does not allow a person to key in all of the numbers. Essentially, the phone line does not work. I have reported it countless times. BSI will state 'No one else has a problem with the pay by phone'. One year they did not report my taxes in time to claim the deduction on my yearly tax form. I called them for a straight week and was given the runaround. Bad company.

I am an insurance agent working with a customer that has a loan with BSI. There is an escrow account, home insurance should have been paid 3/30 but was not. Ins Co sent customer a reminder, and that led to calling BSI. They give all sorts of crazy information, claim to have attempted to overnight (FedEx) to a PO Box number, claim they've issued 3 checks, but none of them get to the insurance company. Today I was told they found the problem - address updated in one system, but not another. Jessica in CS will call me back once fixed. Hmmm - they said this exact things 2 weeks ago to my co-worker.

Hail damaged my home. Insurance company made the check for repairs payable to BSI. BSI is just sitting on the money and refuse to give it to me so I can pay the contractor. The contractor completed the work more than 30 days ago and BSI refuses to respond to any of my requests for them to give me a check that I can give to the contractor and be over and done with this repair. I have sent letters in and called and cannot get any assistance from anyone. They could at least respond to my letters since I have asked specific questions in my letters. The staff at BSI are worthless.

This review is in regards to my mother's mortgage loan servicing company BSI. They continue to bill for an escrow account that we never had. We have made multiple phone calls, multi emails. They refuse to reply or acknowledge that they will deal with issue. Issue never gets resolved. They continue to add past due escrow amounts to statement. What part of "We Don't Have An Escrow Account, And DON'T WANT ONE" don't they understand? Seriously, one hand doesn't know what the other hand is doing at BSI. I have never dealt with such bad service in my life. ATTN: MIRRIE ** at BSI. I have emailed you the info of homeowners insurance, and put in writing that we do not want escrow account. Yet, you continue to not acknowledge my emails, or return phone calls. You are a poor excuse for an employee. But guess what. We are refinancing and will hopefully never deal with your incompetence again!

My husband and I closed on our condo less than a year ago. One of the requirements of the closing with this mortgage company, was to reserve a year's worth of Homeowners Association fees with them. We complied and set aside 8,265.96. It is listed on our HUD under Association Reserves. This was money that my husband and I had to come up with and hand over to them. The payments are 1,033.00 due quarterly. The first payment was in October of 2017. I received a letter and a corresponding phone call from the management company that they did not receive the payment. I called the mortgage company and explained to them that they have to pay this fee. It was required by you and money was set aside.

Sometime about a year ago, I received a notification that BSI Financial was taking over my loan. I was concerned that it may have been because of the impending foreclosure and chapter 13 status, all due to the shenanigans and lies and scandals committed by the company whose loan they sold to BSI. Had that previous lender had modified or refinanced the loan they said I qualified for, nearly 6 years ago, this wouldn't even be a conversation. Now it's well known about the transgressions they've committed. I hoped that I would have an easier time working with them, until I read these reviews, all of which I am sure they are credible.

If you should have the misfortune of having these people as your loan servicing company, #1 run away as fast as you can and refinance your home! You will have to stay on top of them every month to make sure your payments are posted, you will have to tell them to refigure your escrow, you may have to call them 11 times to get them to do it. When you call customer service, you may as well be talking to your cat. Call back as many times as you want and ask the same question, I guarantee you will get a different answer every time!

This is the worst company I've ever dealt with. I was with previous company for 10 years. Never had a late fee. In the past 11 months I have had 4. One of which was a late fee for February of 2017 and they didn't have the loan, they took over on March 2 2017. I have called several times even contacted the previous mortgage company. My bank sends out the payment on the 10th as it's programmed to. It takes BSI anywhere from 2 to 10 days to process. Some months there is no late fee. Can't figure what they do. All they tell me it's my fault. Been doing this for 10 years. Never had a problem till now. Don't get paid till the 10th, payment goes out on the 10th. Some months it's process in 2 days. This month it took 9 days. Looking for a new mortgage company.

Learn from my headache and do NOT do business with this company if you can avoid it. My original home loan was sold to BSI, so I really didn't have much choice in having to deal with them. In July of 2017, I decided to refinance my mortgage with another company and my loan to BSI was paid in full in August. On September 15, 2017, BSI took a house payment (September's payment) out of my bank account. Of course I was shocked to see that come out of my account, especially when I wasn't expecting it since I had a zero balance with them as of August. I called them to find out why they took the money and the person who could help me was unavailable.

If I could give them less than one star I would. They put forced place flood insurance on my even though I pay for it. Then they said it wasn't enough-it is more than the loan amount so that is enough. Now after 18 months of me paying my own insurance and taxes, they say my escrow is 36 months short and are going to jack up my payment for the shortage. But I don't have an escrow account because I pay my own insurance and taxes! Fools. But if I don't pay, you know what happens. It is theft. The customer service people never, ever know the answer but always want 7-10 business days to research it. And they want me to fax them documents, 2 and 3 times because it is never received. And who faxes anymore? FOOLS.

Signed up with "Greg" just after Thanksgiving, had to pay upfront $170 before they would begin ANY settlement discussions. Paid that... It is now over 2 months later, I have paid to them $1048, and still I have NO settlements in place, interest and fees are still accruing on the 2 accounts, and when you call Customer Service they know nothing! They will NEVER provide ANY documentation of monies received NOR monies paid out! No beginning balances... NOTHING! When I requested PROOF of payments made, they REFUSED! Been calling my "Rep" Greg for 3 WEEKS. He refuses to return ANY calls! DO NOT USE THIS SERVICE! They are a scam!

Extremely poor customer service! Our mortgage was sold to BSI by our original lender & the transition has been brutal. We received a letter from original lender informing us that our loan would now be serviced by BSI and we should send next month's payment to BSI instead. BSI never sent us a statement or letter or anything so when the next payment became due we mailed it to BSI at the address given by original lender. We included a copy of the letter from the original lender about the transfer which had all of the account info. The check cleared our bank & then we received a letter from BSI explaining that they would now be handling our loan. Still no statement for next payment but a "temporary coupon" was included with the letter so we mailed the 2nd month's payment in with that.

My mortgage servicing was transferred to BSI beginning December 1 from another servicer with just two weeks notice. I had never heard of BSI before and when I went on ConsumerAffairs to see what I could find out about them, I was not happy. Negative review after negative review, horror story after horror story. Combine those reviews with the $20 BSI charges to make a payment using a customer service representative and that you can't make partial payments online unless you pay the full monthly amount, I was not liking this new servicer at all (I have to split my monthly payment and was able to do so at no charge with my previous servicer).

They consistently lost our payments and charged us a late fee. We finally had to do auto-pay. When you call it’s nearly impossible to get a person on the phone and when you do, they never follow-up or call you back. Just a very bad experience all around. Borrowers beware!!

I have not yet received the overpayment after the closing of my mortgage. I have now waited over 12 weeks. Every time I call I have to give them my current address AGAIN! Each time they give me a new date that the check has been mailed! How hard it is to write an address down and mail a check! Absolutely the most incompetent people that I have had to deal with.

I have had the worst experience with BSI Financial Services. This is the third home I've owned, and the first time my mortgage is with BSI. Anything that can go wrong with them in the last year has for me. I first had them automatically withdraw from my account my payment. I set up the days of the month I needed the payment to charge my account. Well, twice they charged my account on the incorrect day, thus overdrawing my account. My latest experience is with them paying my escrow to my homeowners.

My husband and I filed for a modification and they denied it (a investor owns property mccomick). We filed for bankruptcy and now I am trying to make a payment. Cant talk to anyone. Voicemail is all you get.

After 5 years of trying to obtain a modification from my lender, BSI Financial Services, I was granted one in March of 2016. My 1st payment was due on April 1, 2016 with a 10 day grace period. I sent my payment in the form of money orders, certified mail, on April 2, 2016. On April 15, 2016, I called my loss mitigation specialist, Sandra ** to confirm the receipt of payment. She did not answer, so I left a message and sent an email. I called again on 4-18-2016 and Ms. ** answered. I asked if my payment had been received. She said no. I told her that I sent the payment certified mail and the post office told me that the payment had reached its destination. I also told her that I called MoneyGram to see if the money orders had been cashed. They hadn't. I informed her that I had taken pictures of the money orders after I filled them out, before I mailed them. She asked me to email her the picture. I did. She confirmed receipt of the email.

I recently had an increase in my mortgage payment. I called this company for an explanation and spoke with a female named Jamie at extension ** on July 3, 2017. This person not only could not give me an explanation for the increase, but lied and misdirected me by asking me to go back to the County and ask for a different letter of my new Homestead Exemption. She claimed that the company did not receive this letter that was faxed to them 3 month ago on May 11, 2017.

The company I have a line of credit with went bankrupt and BSI Financial assumed the debt. I have received letters in the mail with random charges tacked onto my account without any support or explanation. When I called the number on the letter and asked what the charge was for, I could not get an explanation. My credit rating is excellent. I've filed an official complaint to hold BSI Financial accountable for actions that skim government rules and regulations to protect consumers like me. BEWARE OF BSI FINANCIAL. If you do not question this company's devious methods; you will get mysterious charges attached to your account.

I have been at it with these clowns for going on 2 months now. There is a home and land next to mine that is being sold. Come to find out that my property line goes 1/2 way through their house! So, long story short, we did a lot line adjustment. .60/acre each to fix the boundary line issue and unencumber their title. The lands in question are the SAME... no differences in value whatsoever. Everything is done, signed off by all governmental entities, recorded with the county, etc. But wait!! Because the 'legal' description has changed my servicer - BSI has to do and allow a partial reconveyance of the deed. Basically, they have to 'approve' of the new legal description.

I am really not sure why this company is still in business. My mortgage was unfortunately sold to them. It should not be okay to all of the sudden increase your payment by $350 a month due to failure to pay the taxes correctly. They assign an agent to you however, that person will not call you back. This company has put me in financial hardship and is a nightmare to deal with.

On 11/16/ 2016 I have received numerous calls from my insurance company declaring that they have not received any payments from BSI Financial. I called and spoke with 5 different reps who refused to speak with me because they have to get another authorization from your office in order to help me. This is unfair and now the insurance company is saying if they do not receive payment my insurance will lapse. On 11/16/2017 ** FAX NUMBER, per conversation on 11/16 with Prisca ** she advised the insurance agent to send her the declaration page so that they can pay it. Per Jerry with my insurance company he has sent the documents by fax and email to her on several occasions and she still hasn't responded. I have the emails showing where she read them but never responded.

I have been dealing with BSI for over 3 years now. My mortgage was sold to them by Chase when I claimed bankruptcy. They are a complete nightmare. Their agents are rude and incompetent. When they first picked up my loan they stopped paying my taxes and then they stopped paying my homeowners which was eventually cancelled for awhile. They held a check I wrote for the mortgage one month and then sent it back and said it was held for 90 days?? Really?

THIS MUST BE THE WORST PRACTICING BUSINESS I HAVE EVER HAD THE MISFORTUNE OF BEING FORCED TO DEAL WITH!!! Please excuse the caps, but they are an expression of how truly beyond frustrated I have been since this company bought my mortgage from another broker. These people must be stopped and investigated. As customers we must come together and bring some type of action against this company!!! They are playing with my Homeowner's insurance and property taxes just as mentioned in all of the previous statements and this is happening at exactly the same time as the other customers are going through it with this company.

I have been trying to resolve my account since 2015. My mortgage was assumed in 2016 and the account is still listed in my name. ** does not call her clients back. I am very frustrated. Poor customer service.

My mortgage been sold out from Wells Fargo to BSI only month ago. I called the appointee person Marco but he never care to call me back! To know about my status with foreclosure so I called any one then! Her name was Mary she oh they usually answer back 48 hours later which already been over 48 already! I ask, "Could you check my status?" She said, "Oh the sales date is tomorrow morning and you have no time to do anything!!" I said "how come I just received today the statement saying due date next month? Why you did not send confirmation date letter instead?" She said those statement are just the computer process them automatically. She repeated that nightmare procedure for tomorrow. I couldn't eat or sleep all day all night for this nightmare! They are collection! I'm 71 years old still working my X line side in this house. He is veteran disable!! Any dignity?!

I have never in my life experienced anything like what I have with BSI Financial. My nightmare started in August of 2014. I sent in my monthly payment in the beginning of the month then at the end of the month I sent in September's payment, and then in October BSI said I didn't pay September. We were on the phone with Customer Care and was told the payment at the end of August was put towards principal because you can not make two payments in one month. I now have 1200.00 in late fees that I refuse to pay for their mistake. Every time I call and ask to speak with a supervisor they are always in a meeting and never once have I received a return phone call.

My husband & I filed bankruptcy & surrendered our home. We paid out of bankruptcy & was discharged. We started receiving letters & phone calls from BSI Financial Services saying they bought our mortgage from Chase & was harassing us. We explained the bankruptcy & had our attorney contact them. They even showed up taking pictures of our rental home. They called us threatening us all hour of the day & night for over 2 years. It has been six years since our bankruptcy and we have now received a 1099-C from them. This is ridiculous & has to be stopped.

BSI has to be the least customer friendly mortgage holder I have ever encountered. They are slow to process requests for changes. ABSOLUTELY DO NOT HOLD AN ESCROW ACCOUNT WITH BSI - My escrow amount due monthly has changed 3 times in the last 3 months. I'll be glad when BSI sells my loan.

I have lived in my house since 1996. Had purchased it 1999. Of course the first mortgage company sold my mortgage to another investor. Just in the last year and a half, I have been bounced back and forth between BSI and SLS. I was informed that my mortgage is late by one month. I was also informed I had no homeowners or flood insurance on my home. Hello??? This is all supposed to be included as part of my mortgage payment. I had to remind SLS to pay my property taxes. I called on 12/19/16 and again today, because they are telling me they have to review my account and it will take 5 to 10 days. Of course it was reflected on my credit report. I asked them first of all not to say that my call is being recorded in an attempt to collect a debt. Hello? Are you not a mortgage company? Or are you a collection agency? Very rude and degrading I must say.

For about a year we had no complaints. Then we decided to change the bank account our payments were being withdrawn from. We filled out the form and sent it in. Nothing happened. Ultimately, since this bank account was a secondary account, we ended up keeping it open solely to accommodate BSI. We lived. Fast forward about 8 months... Out of nowhere, BSI decides they're going to change the date the payment is being withdrawn (from the unused secondary account that we were going out of our way to deposit money to avoid a missed payment). Hello, NSF. We filled out another form to have the date changed back to the original date, and guess what? Nothing happened! They continually (for about 3 months) took payments out on the wrong day from the wrong account.

I got the mortgage with BSI after Chase sold it. It's been a plain nightmare since then. They don't believe in loan modifications. I am disable and they want me to vacate the property as soon as possible. They are sending a real estate agent every week to make sure that I leave the property. They send letters to contact people that never respond to you or maybe they don't exist. Who knows. I will be on the street if I don't get help as soon as possible!

First of all, I give them 1 star because it was required. BofA sold these people my mortgage. If you have a choice don't use them. From the beginning they sent me inaccurate statements then made me pay "trial payments" which were $1500.00 more than the actual payment amount. I ended up suing them because they violated Dodd-Frank.

Condescending/predatory. They just took over my loan. Are late with all paper work. Send confusing dates and addresses. Putting the burden on us to provide ins. information that was on record with previous service. Threats of high priced placed insurance. I have never had a lapse in insurance coverage and am current with home and flood. They sent all payment information after the due date. I do not trust them.

I have been a customer for approximately 3 years. I always mail my mortgage on time yet I have been charged late fees 3 times already. This past time I mailed it on the 9th of the month and they processed it on the 22nd! They are impossible to speak to! Please be of assistance.

My equity loan was transferred to BSI Financial Services from CitiBank in Mar of 2016. This loan servicer has yet to get my statements correct. I was told not to make a payment till they straighten out the servicing on these new loans they took over. I continued to make the payments even though they were nearly $100.00 more than what the payment should be. Finally I get my statement dated 5-10-16 that I did not receive in the mail till 6-7-16, with appears to be a late fee of over $78.00! They didn't mail the letter till 6-3-16. My payments have not been late. So I come on this site to see the reviews. IF CONSUMERS AFFAIRS IS NOT GOING TO DO ANYTHING TO PROTECT US, WE NEED TO HAVE A CLASS ACTION SUIT.

Bank of America sold our Mortgage to BSI Financial. At first they were helpful and responsive. Then they started requiring secure funds for us to pay the mortgage. It took months to get them to lift this requirement. Then due to an error at their end they imposed the same restriction and never told me. Fortunately I found it by reviewing my online account or else my mortgage would have been late. My account rep is very nice and tries to help, but when I asked to speak with her supervisor (not because of anything she did) that person was unavailable. I asked to speak with the cashiering unit (the people requiring secure funds) but they don't speak to the public. You can't get a call back in a reasonable amount of time either. They know they can do whatever they want because this is the roof over your head. Stay away from BSI.

CitiMortgage sold our account to BSI Financial. I have been attempting to get a statement and pay off since April and with no results. LAST 2 calls this week. 1st call was told I would be sent payoff right away and no email with response. 2nd call said would request and it could take 3 to 5 business days! Asked for a manager and to no surprise there was not a manager available. Thanks so much CitiMortgage for the company you sold many accounts to and what we have had to go through. I would not recommend BSI Financial to anyone.

CitiMortgage sold my mortgage to BSI and BSI is not a bank. It is a investors. Good luck.

My Equity Loan was transferred to BSI Financial from Citibank. This company has been awful to deal with. I would not recommend them to any Friends or Family! It has been over a month and they still have not established my account correctly. Every week I call and every week I am told the exact same thing, "We are working on your account and it should all be fixed within a few days!" They lie to you, so that they can get you off the phone as quickly as possible.

My second mortgage loan was sold by Citibank to these clowns. The customer service is awful and they insulate the administration so you cannot talk to anyone in authority. I have been trying to get a loan payoff total for over week to allow my new bank to refinance my 2nd mortgage (BSI has a lien on my home) and have been trying to get help from this company, but they do everything they can to stall, hinder and delay. Avoid this company at all costs.

BofA sold my loan to this company and once they did, it's been downhill from there. There is no reason for someone to leave a message to speak with a representative. If the loan is sold, terms and conditions remain the same. You can't change a contract without someone (homeowner) signing off on it. Please shut this place down.

After many of the problems mentioned, I refinanced my mortgage through a bank that does not sell its mortgages. I did want people with BSI Financial to know that when I was still with them, it did help to record every conversation and let them know at the beginning of the conversation that it was being recorded. I also kept a log of all conversations with them. It also helped to use priority or registered mail whenever I had to send something to them. This added additional expense and was inconvenient but it averted problems down the line. Refinancing was also inconvenient, but luckily, the interest rates have gone down which covered the additional closing costs I had to pay. It was worth the peace of mind I now have.

I had previously written a complaint on this company (BSI Financial) and looking at the complaints on this site against them, this company is apparently doing the same thing to hundreds of people everyday! All over the US. My mortgage was sold to these people and all of the tactics explained in every complaint are identical to what this company has done to me. I have been battling a company who has been taking my mortgage check every month, sending inaccurate information on monthly mortgage payment due then telling me payment is short and "your money was applied somewhere else"... I have been battling this for six months now and am extremely angry that no one will do anything to investigate this Company.

We called our payments in every month last year to be sure they came out via ACH on our bank statements (Hmmm at B of A). I actually sent the statements for the whole year and they had the audacity to look them over with me on the phone and say they weren't there. I am so angry about the legality issues with this. I'm looking for ways to bring them down. They forced us into foreclosing by sending back our payments to us after we proved we had made the payments. Who allows mortgage payments to be sent back. Now we're in arrears and can't ever catch up due to all the payments we claimed we made and they denied. They also charged us legal fees and they say they'll get us some help.

Bank of America sold my loan to BSI Financial. Ever since they've had my loan, I have not received statements. They stopped paying my escrowed homeowner's insurance that cause it to lapse, and I am sent in circles to speak with a representative that can understand my concerns. This experience with BSI makes me want to just walk away from my home. I do not recommend this company to anyone. I've been a homeowner for over 20 years & this is the worst company I've ever done business with.

My loan was sold to BSI from Bayview from Chase. In less than a year my loan went up 3x. It takes me days to reach someone and they can't even find my loan to verify my information. I can't make these payments or work out a plan if I don't know where my mortgage is going to.

This company is foreclosure nightmare! They have no valid information, missing documents, giving misinformation, verbally abusive, they are worst business known to me! I have attorney to represent me, I just cannot go through all stress they put me through. It is shame they are still in business.

BSI is the worst company I have ever dealt with. I'M 55 years old and I have never wrote a complaint letter about a company. At their request, I set up auto withdraw for my mortgage payments. For the month of december, they processed an auto withdraw from checking account, 4 times. I have been calling and calling for days. Finally spoke to a human. They advised me, it was their mistake and they would issue a refund in a few weeks. Are you kidding? Instead of a $1000.00 payment, they took 4X that amount. I explained "this is my checking account, and all my other bills will not get paid". I was advised by a supervisor that it's company policy to wait more than 3 weeks to receive a refund for their error. Unbelievable!!! I suspect there is something fraudulent going on with BSI.

Had obtain a loan modification and the amount changed without any notice. First the company had my name wrong. Then the amount changed. $350.00 was added without any explanation The agreed amount was 1420.73. A month later I received a notice with a late payment attached that I made a partial payment without any reason that fees are applied and the amount changed.

Macquarie Mortgage sold my loan to BSI Financial a couple of months ago. I had automatic payments set up with Macquarie so I have been trying to do the same with BSI. I sent two e-mails on their website with no response. I then called, couldn't get through to a person, so left voice messages twice, again with no response. It has now been two days since the last voice message and I have heard nothing. I am beginning to believe there is really no one there and it is just an automated collection agency. This is absolutely the worst customer service I have ever experienced. I am now looking around for refinance options.

Bank of America sold my loan to BSI financial and almost like every other review posted late fees. Escrow, point of contact representative, and it seems like they are a collection agency not a mortgage company. So if anyone knows what to do to hold them accountable from what they doing, please I am all eyes and ears.

My BofA mortgage loan was sold to BSI in 2013, and since then I have attempted to do a refinance through HARP, but they either lost my paperwork and never told me that my submission was rejected. They changed several of their representatives since I've had this loan, so it was difficult for me to talk with someone who knew what was happening. The last straw occurred when my loan went up for auction. I was "working" with a man who was my liaison told me to resend my mortgage HARP paperwork back in. I explained to him that my mortgage was about to be sold, but he reassured me that if I send my paperwork in, they would stop the sale. I did just that, but when I called BSI, I couldn't get anyone except a voicemail.

Towards the beginning of November I was advised that my mortgage was being "sold" transferred to BSI. While annoyed with the hassle of it all I was like OK I still have to pay someone so not a big deal. My payment is typically automatically withdrawn on the 15th of each month so I called the number provided on Nov 11th only to be told to try back next week as the loans sold to them by Ocwen (my old company and at least the 3rd one sold to) were not in the system yet. I was also advised that there would be no late fees imposed for 60 days due to this. All of which again wasn't a big deal and in light of the inconveniences felt that was a professionally courteous gesture.

This company is the worst. I have been to the Attorney General in the state of Virginia. I have been to Comptroller of Currency and the Federal Consumer Protection Agency. No one has been much help. It seems when this company needs money they make payments late. I have never been late. Citi sold my mortgage to these sleazeballs as well. I has my bank call them. They hung up on them.