21st Mortgage Corporation Reviews

21st Mortgage got me into a home. The application and underwriting process took over three months due to the documents that they requested. They wanted original copies and it took a long time to get them. Connor was my rep and he worked hard to get the job done.

Obtaining the mortgage was a lot difficult than I thought it would be. 21st Mortgage needs more people in the underwriting department. Why it took so long was because they were backed up. But Justin was great. He answered every question that we had, and was very helpful with anything and everything that we needed. I loved him.

Everything was very simple. And 21st Mortgage gets the job done. The application was a bit confusing, but we've managed to figure it out and it went good after that. But I wish they made it more in a child language because we would submit things to 21st Mortgage that we would think would be right, but we would get it back. And we've done the right thing, and they would just send it back because they didn't read it correctly or they didn't understand it. Other than that, the rep would answer every time I called.

Applying was It was easy and straightforward. I would like more information on the website as far as uploading documents. And it would've been nice if it had been available to have the seller submitted documents available to view too. Other than that, the reps are available almost every time I call.

The process was as streamlined as it could be. It took 10 to 15 days. 21st Mortgage They provided the information and they gave a listing of the documents that they needed. They would send me emails when they received the documents that I sent them, and would immediately follow up with me. The rep would let me know of any deficiencies that needed to be fixed. He was amazing to deal with. He represented the company extremely well. He dealt with a person who has never purchased a mobile home, who is a bit nervous and anxious. And he kept an even tone the whole time. He was a very patient man. He didn't feed into my excitement, and it made it so much easier. He calmed me down many a time during the process. If I ever have to go through this process again, I will call him. I would highly recommend him.

The application process was a little confusing because I did not have a mobile home picked out. If you do not have one picked out, there could be an option to click that one. That way, you didn't have all those questions about the type, where it’s at, size, and all those things that were not relevant because you did not have one picked out yet. The rep was great though. There was a little bit of a difficulty because he is in Tennessee, but it wasn't too bad.

Getting ahold of Nikki from 21st Mortgage was not an easy task. We would call and not get ahold of her. We would get ahold of somebody else, and she would not return our calls. Sometimes, emails do not get returned. And the companies were very nitpicky. Not only on my side, but also the seller's side. So, nobody in this party enjoyed working with the company, not the seller, the closing company, or the buyer.

Everything was good until we got to the insurance part of things. They wanted us to get a $300,000 insurance on a $20,000 mobile home. They're too high. I had to get $175,000 on that mobile home and nobody else would insure us with that. The highest I was able to get 40,000 and I was forced to get that high rated insurance from their insurance company.

It was fine working with 21st Mortgage. There was a little bit of lag in information, mainly because this was our first time buying and we had no clue what the steps were. But we were able to solve that problem. Once I explained that I have no clue what those steps are, they were very helpful after that. I worked with Joy. She wasn't always available, but her team was available when she wasn't. She always called back or answered my emails or text messages for that matter too. I recommend 21st Mortgage.

It was very easy to apply for this mortgage. I was surprised they approved me, with low credit score. Kayla was VERY efficient & professional. She deserves a raise! I wish a home inspection would have been REQUIRED, for a 1970, 12' x 65' trailer. The Fed Regs didn't start until 1976. Therefore I wasn't aware of the endless problems I was buying. ALUMINUM wiring is the most urgent concern for fire hazard. I'm NOT even able to get a building permit to upgrade anything due to the year of build. 21st Mortgage SHOULD HAVE TOLD ME, considering their level of experience. So now I'm stuck in this fire trap & can't fix it even though I want to!

Most grateful !! My life was turned upside down with a major change, Ryan ** made the process so easy!!! He is very efficient, friendly and knowledgeable!! I can’t thank him enough! Other than basically holding my hand and walking me through the process, Ryan was so good to get back with me in a well unexpected time frame! He had the answers I needed and if he didn’t, he got the answers quickly. Very trustworthy company.

21st Mortgage is one of the major lenders that are giving a loan without turning it into a land home package. It's a good thing that they're out there because there's not many to do that service. It worked out that I was able to find their service that was available to me. They provided a very good service that I needed at the time. They were very responsive to when I call or had a question. If they weren’t available, they would reach back out to me when they were. The rep was very professional, upbeat and thorough.

Whenever we would go to send our paperwork in, they’d tell us that they needed something else. We’d get that piece of paperwork and send it in. Then they'd say they needed something else. It'd be nice if they told us the documents we needed to send all at once. But once the rep got everything that he needed, he got it taken care of.

They have been awesome and Wade is very nice and knows how to talk to his clients when they get into a situation. He makes it so easy and I will answer his emails and calls instead of ignoring the call.

Documents were requested more than once, due to overlooking what was submitted. We strongly voiced concern over the due date, due the 1st of the month, after closing on the 11th. Our ss pay is the 2nd Wed of the month. Was told there was 15 day grace period. Not true.

I have been a homeowner for several years, I have done both new purchases and refinances. This was not my first rodeo. I gave 21st 3 stars only because my loan closed on time and funded as expected. I am spoiled because I have dealt with some 5 star companies that went above and beyond. I can't say the same for 21st, and to be honest, they were not my first choice. Because I have an older mobile home, they were pretty much my only choice, so I was completely at their mercy.

My interaction with 21st Mortgage has always been professional, Dylan walked me thru the whole process and I know at times I probably became a pain, but he was so kind and understanding and he would call or email me back immediately with updates and assured me that I was doing everything right. I have been with 21st Mortgage since 2006 and everyone that I have been in contact with always had my back, no matter what the issue was.

My Fiancé and I made the decision to stop renting and buy our first home together, yay! We've had such a pleasure working with everyone we've came across, everyone has been so sweet, patient and just overall lovely so a big thank you to making our 1st time through this go so smoothly. We appreciate you guys so much. Thank you.

The process was simple. But the only thing I didn't like about it was that they did a preapproval on just my word alone. They hadn't gather any of my information. They pulled my credit score, but that was it. It would have been nice to have that actual preapproval. Also, I'm not a huge fan of the rate but I understand why it's as high as it is because it's a manufactured home. So it's like a personal loan and the rate is higher than it would be if I had just bought a standard home. Other than that, I'm happy with all that.

The application process was fine. One think I liked about what they did was that they sent a list of requirements. They were pretty good walking me step-by-step on what is required. They had a secure place for me to upload my documents. My rep Ken was pretty good at responding quickly. But when we went on vacation and I was working on insurance issues, between the transition for the people that were taking care of his files, there was some loss of communication. But that's to be expected. We were able to resolve my issues and once Ken got back, I was able to update him.

I worked with Melody at 21st Mortgage and she did her job. She was constantly in contact with us. Every time we had any questions, she answered them immediately. The process took about a month. Probably could have been a little bit shorter. They had to resend some documents because there had been a change. It wasn't their fault, we decided to go with the insurance company, so we did some changing. But we had a very easy, flawless transaction with everything.

21st Mortgage was awesome. Trevor was my loan officer. He was great. A few times, the seller went ahead and had to reach out to them for questions and they were more than willing to answer her questions. They were very great to work with. The process was very simple. It was a lot of details - the paperwork that they needed. But as soon as I sent it to them, everything was updated immediately.

The 21st Mortgage rep I worked with was very prompt and quick. If I had questions, they were able to answer them. The documentation on my end was easy enough. Everything was also fair and reasonable with their rates and terms. The only thing that I ever really had an issue with was my certain deal that we were going through, we were under a time crunch and it was really hard to get ahold of people when we needed to. We felt like we were standing around waiting on phone calls.

Getting my mortgage was a headache. It was a lot of back and forth and it didn't seem very organized on their end. They asked a bunch of times for the same files and paperwork that I've continuously sent to them. Also, it seemed they were asking for information without looking at my file. The application process took over a month but it ended up going through. Their rep Brian was super nice and helpful. His willingness to hold my hand through the process impressed me. For him to kind of slow it down for me was really nice.

I had a very good experience with 21st Mortgage. Ryan was excellent and very helpful. He answered our calls whenever we had questions. We have issues with this one because of the sellers not doing the stuff that they were supposed to do, so it was delayed. But Ryan was very good to work with and made the process a little bit easier.

I got a regular, straightforward loan from 21st Mortgage. My lending officer was Kayla and she was very quick to answer questions and was on top of the whole process. It was a very quick closing process.

My experience with 21st Mortgage went well. However, when we went for closing, we went in and signed the papers, and we were in the title company's office waiting on them to send the funding. After we had signed the papers, they did a quick little review thing, supposedly, and then they were supposed to send the funding over and that took three hours.

The rep I worked with was good. It was easy to get ahold of her. I had a little problem getting some stuff in 'cause some stuff took longer, so the application process took a month or a little over. But their rate and terms were good.

Working with 21st Mortgage was great. Our lender was moving fast with everything. Helped us out getting all our forms together and made the process really easy.

When I spoke with Jordan his attitude was totally positive. He spoke to me like I’m a real person instead of just somebody the owed money. He did his everything he could do to help me understand and try to help me get things figured out. He’s just an awesome person, is the best representative in that place that I have ever talk to you. I just totally loved his attitude. He completely understood everything I talked about like he could relate and he’s been there. He did not act like he was better than me and like he was on the upper end like some of the other people talk down to people and tell them that they can’t do things. That was not Jordan. Jordan was totally positive the whole time and he was the most awesome person y’all have in that place.

Teresa and her team did an awesome job of helping us navigate securing a loan for our home. Through various changes, she maintained clear communication and support. She responded quickly and professionally via email and on the phone. I would recommend 21st Mortgage to anyone seeking to finance their home.

I had to do the application process three different times. I did it once and then they denied it so I had to do it again. Then, when they switched the agents, I had to do it a third time. The last one I worked with was Teresa and I was begging her to get stuff done because we had a time limit to be out of our house. She ended up not being able to pull that off. We had to get a hotel for a week, which wasn't great. But other than that, everything was fine.

Nikki was my rep and she was phenomenal. She was on top of everything. Even when there were glitches, she was there to help us figure it out. The process took a little bit longer than we originally expected. I started April 4, ‘20 and our first payment came in August. There were a lot of different people, in the beginning, working on the loan so it got a little confusing. At that time, people were on vacation and just going back and forth. Other than that, the communication was amazing. We did a refinance. We had a land contract and we had a balloon payment due. We were able to pay off our back taxes, our balloon payment, and all our credit cards. We’re out of debt. I’m really happy. We really appreciate 21st Mortgage.

Steven ** was such a great help to me in the process of paying off a family member mortgage. He was well detailed in everything that I ask him questions about. He went far and beyond my expectations.. Good job Steven.. Much success to you at 21st Mortgage!!!!

The buying process with 21st Mortgage was fast. They were with us every step of the way and let us know what we needed to do. They were following up every couple of days. They weren't pushy but were just in the loop with everything. But we kept sending some documents and they weren't getting back on what specifically we needed. They would just send us the same little requirements but it wasn't any specific in what we needed to do so it was confusing. Then, they would tell us that was their loaning department that was sending that. So, the person who was with us, Teresa, our loan officer, was not involved in that part.

There were a few things along the way that I had questions about and the rep helped me, walked me through it and told me what I needed. So, it was a good experience with 21st Mortgage. I've never done anything like it before but it was easy.

They made it really easy to get a loan on their portal. They answered all my questions. If I had anything, they were very good at getting back to me. They were also very helpful and if I wasn't answering my phone, they would make sure I get a voicemail or an email about their questions and what I needed done.

I was looking to purchase a mobile home, and I was referred to 21st Mortgage Corp in order to apply for an application loan. 21st Century Mortgage Corp. made the loan application process easy to understand and provided the necessary support when I had questions. Chris ** (**) and of course Ken **(**) were excellent. Mr. Mullis in particularly helped me with the majority of my loan application and ensured that I had everything I need in order get approved. Thanks, Ken! I would highly recommend 21st Mortgage Corp for anyone interested in purchasing a mobile home. Thank you. Very Respectfully Alex **

Ben ** and Alicyn ** saved the day for me as they went above and beyond helping me with some important issues that I was beginning to think could never be resolved! They saw it through to the end and I can't be more appreciative! I would strongly refer 21st to family and friends! Thank you 21st Mortage for all your help!

It was mostly good up until the loan was supposed to fund. The loan did not fund for over a week after signing the loan contract. The other issue was the check cut to one of the creditors was issued to the wrong payee and had to have a new check sent to the correct payee. Joy ** was awesome throughout the process and helped me out with all of the struggles.

Obtaining my mortgage was very challenging because I had to get my end straight. It was my first time purchasing a home, so I was a little out of order. I had to get all my paperwork and everything secured. But other than that, it was good and I'm happy. I made it through and it went smoothly. I dealt with Adam and he was awesome. He encouraged me and helped me through a lot. He answered clearly. It wasn't a paper application process and I wasn't too good with computers. But the application was good. I filled it out and sent it back to 21st. Then, I learned how to email so it was cool.

I bought a mobile home and the process with 21st Mortgage was long. We started in the beginning of May and finished the beginning of July. They didn't explain to me the list of the things that they needed. They just gave me the list and said they needed those. I finally found out that there were certain things I had to get done and I didn't even know that I had to do it. I thought it just came through the mortgage. Not knowing, that made it prolong the situation. They could have explained it a little bit better and told me exactly what they needed.

Drew did a great job helping us get our loan approved in time. Very smooth and easy transition. He went above and beyond - worked on a couple of holidays even to keep things moving along- even after it went to other departments. He kept in touch and kept pushing people as needed to make progress.

I applied for a loan with 21st Mortgage then I had to find a property. I found the property, and I had to get all the information that they needed for the loan approval, which I did before I found the property. I had to pay them, they picked an appraiser and sent an appraiser out to get the house appraised. I was a little disappointed with that process because the appraiser held up the process. I had to keep calling back to find out where we were with it because the appraiser didn't want to finish the appraisal. But the appraiser wouldn't talk to 21st Mortgage so 21st Mortgage had to deal with the realtors. After that, the appraiser came through, and it was a waiting process. The process was a little frustrating because every time I called in, I would be told, "You need to do this," or, "We're waiting on that."

Naomi got me what I needed in less than 5 minutes. Very professional and respectful customer service. Thank you 21st Mortgage. You made the process easy getting the loan and now easy once we have it if something is needed. Thank you!

I just purchased my 1st home and couldn't have done it without 21st Century and Kayla **! Kayla was always calm, always professional, and helped me navigate a process that was brand new to me at every step along the way. Thank you so much Kayla! My 2 young children and I finally have our own little home and it's so exciting I even look forward to cutting the grass. I'd give you 6 stars out of 5 if there was a way to do it. :)

My experience with them was okay. The only thing was I changed my payment by post office and they told me they didn't receive it. So, I did another payment by phone. Except that one, everything's okay. Just talk to them.

The application process was easy. They approved me and did the mortgage on the home I found. My rep Lindsey kept me informed on the process, what they were waiting for and what was needed.

We began the process with Katherine where she would ask for the same paperwork over and over with information we have already given her. She delayed the process for so long our interest rate went up by three percent with no fault of our own. This is going to cost us thousands in the long run. I have emails to show when I sent documents/pictures multiple times. My wife finally decided we have had enough and asked MULTIPLE TIMES to transfer to another loan originator which was a hassle in itself. We were then transferred to Kayla who was extremely kind and helpful with completing our process in an efficient manner. Showing my wife and I that the process should not have gone on for as long as it did and that our interest rate is a reflection of 21st Mortgage’s awful service.

It was about a year or so ago before we started this process with 21st Mortgage. They would be the only ones that would actually mortgage something that was not a home. We did a conventional loan and the process was pretty low-key. It was good. I purchased several homes in my lifetime and this is a typical application, asking for the typical types of documents and so forth. It took about 45 days. I wish there were not so many hands that we had to go through before we finalized it. That aside, our loan rep was very responsive. He responded by email or we talked to him on the phone. He was easy to contact. 21st Mortgage was quick to push things along when they needed to get pushed along. We were comfortable with the program.

At 21st Mortgage they were great to work with. My loan coordinator was Drew **. He was great. He always answered my questions promptly and work with the community representative to get the job done. I would recommend them to anyone I know that is looking into a manufactured home.

We did a home loan with 21st Mortgage. The process seemed to have gone smoothly and it took just a few weeks. The rates seemed comparable with everybody else too. Everything went well.

New mortgage to purchase a home. Rep was condescending and not forthcoming with information. He did not try to help us in any way. We received more help from the backup person while he was on vacation. Never experienced anything like it. Would not recommend.

This is the WORST company I have ever had the displeasure of working with. Absolutely dishonest and deceptive. They knew I needed an affidavit of affixture in order to sell my home in the future and did not attempt to get one for me from the inception of my loan or at the least inform me. They then trapped me into a refinance with them in order to get one. This company is the worst and I would NEVER do business with them again!

Kellie ** was amazing to work with. She was very helpful answering any questions I had, as well as made the whole process easy to understand as a first time home buyer. The website was easy to use and made uploading documents very easy.

Very easy to deal with and helped me along with the loan process. Ken helped me with all the questions I had from day one. I would recommend this company to anyone in future. For a company out of state it was easy to send documents needed.

My journey with 21st was great due to having an amazing loan officer. Elizabeth was punctual, thorough and very knowledgeable. If she didn’t know something she made sure to find out and relay the information to me as quickly as possible. I can’t say enough about our experience with Elizabeth. She is truly wonderful.

For what I was trying to accomplish, 21st Mortgage had the best rate as far as refinancing a pre-owned mobile home so I chose them. Communication was good and everything was done through email. If I had any questions, it was by phone call and everybody answered questions in a timely manner. The rates were very reasonable. Everything's fine.

I was very please with the whole process of getting a loan for my mobile home. Chris was my loan officer. He was very polite and punctual. He always got back to me and answered every question I had. He was with me from the beginning to the end. I would definitely recommend 21st Mortgage to anyone who is looking for a home loan, in particular a loan for a mobile/manufacture home.

For four years, we had a small three-bedroom, two-bath modular manufactured home. We bought it for retirement because it was only about 1,000 square feet. But four years ago, my daughter passed away and she has seven kids, so we took on five of them. We were so crowded for four years. We were saving our money and looking for a bigger mobile home so we bought this four-bedroom, two-bath in a park in Spanaway. 21st Mortgage was the only one we knew of that would do a manufactured home in a park. But it took a long time.

21st is the only company that would write any type of loan for me because my house is considered mobile. I called them to see if they were willing to do it and I filled out their application and provided them with all of the things they asked me for. It took a little bit. I started around the beginning of May and the funds came in the middle of July. The rep I worked with was very good. He got back to me as quickly as he could and he helped me.

I was comfortable working with 21st, although the process took longer than it should have. Also, the interest rate is high considering I was already a 21st client for two years and pay my payment early. But other than that, it's fine. The rep I worked was great.

The process was okay, but it was a little bit hard. It was a lot of paperwork to get done and I didn't know there was going to be so much stuff to get done. I didn't think I was really going to get the mortgage. Also, we moved in a little bit later. Other than that, it's fine now.

Makaylee is my account manager, and she has been very helpful and understanding while my family is going through difficult times. Today I spoke with Eric, and he was also very polite and made sure all my questions were fully met. This company is a great company if you are looking for a mortgage.

I was dealing with Drew, who was a good agent. He was responsive and he always really promptly responded to calls. The application process was kind of laborious, though. The lender required that a new roof be put on. Fortunately, we were able to get the seller to pay for half of it. There was some delay in the sense that, when you put the money in escrow for the repair, the escrow company charges you another couple of hundred dollars. I thought that was not a good thing. Also, there was some miscommunication between the real estate broker and 21st. Some of the final terms were not really communicated clearly and in the end, there were some other things that we needed to do.

I got through the application process with 21st Mortgage right away. It was everything after that I had to wait for. I had a hard time getting things done and accomplished because I bought from a homeowner instead of us as a company selling or buying a house from somebody and getting a loan for them. It's the time that it took once I submitted documents. I reached out 21st a couple of times but nobody ever reached out to me ever. But their website is good. It was easy for me to submit the documents and get to it and view my loan papers. The only complaint I had is the wait time and having to pull teeth to get ahold of them.

I hate doing stuff online and I would rather had been there to sit down with 21st Mortgage but they're not here in Louisiana. So, you had to do what you had to do and it all worked out. The application and underwriting process took about a month. It probably could have been done sooner, but a couple of things would be my fault, and then something would be the insurance didn't spell something correctly. But they would call us in three weeks or so.

We had some challenges with getting documents from my employer.. but Kelly was very patient and kind and professional.. It took a while but it was not Kelly's fault. And it was worth the wait! All 21st mortgage personnel have been courteous and professional. We are first time home buyers and you all made this a positive experience.

I appreciate 21st Mortgage resolving this matter to my satisfaction.

I had a very pleasant experience with them. It was very easy being able to upload everything and submit it versus having to mail things through the post office. My rep John was very quick to respond and he gave me all the information I needed. I was happy with the terms. The rates are not great but it's just the way things fell. But given my circumstances and everything, I'm happy with what I have. Consider 21st if you're considering getting a mortgage.

I was very comfortable working with 21st Mortgage. The rep was quick to answer questions, emails, or phone calls.

I had a great experience. The application process was easy. I was impressed by the communication my rep Ryan had with me. He answered all the emails I sent him. They were able to help us out to become a first-time owner.

He was very patient and professional, explained everything in detail. He explained that he will be emailing me some documents for me to sign and email them back to him. I highly recommend this company to my friends and family..Keep up the great work.

The application process was okay. But it was a lot of red tape and a bunch of unnecessary stuff over and over. I had to prove my income. So, I had my boss do all that stuff and send it to them. Then I had to prove that I saved up money for a down payment. Then I had to prove my income last year and the year before last. I don't know if they lost it in the paperwork but there was a bit of a hassle. Eventually, we got it all worked out. I’m happy that I’m done, not only because now I’ve got my first house, but I’m glad I’m done with all this paperwork and all this running around.

I worked with Adam and he sent me an email less than 24 hours after I filled out an application. He helped make sure that I got exactly where I needed to go. Every day since I got approved, he was calling me and making sure that all my documents were right and that I was getting everything taken care of. Even if he couldn't answer my call at the time, he always made sure to call me back, and he never did not call me back. Even if I didn't get to talk to Adam, everyone whom I talked to always made sure I was well taken care of. I really like their customer satisfaction.

The payment process could be better. You can pay with your checking account and that's the only way that you're able to pay. If something came up and you needed to use a debit card, you're not able to do that. Other than that, everything was spot-on. The application process was nothing to it. Ten minutes at the most to fill out the online part of it. Adam, the rep was super nice. Every time I would call, if he didn't answer, he would always make sure he called me back. He was a great guy. It was a great experience. 21st Mortgage Corporation was super easy to deal with and I would recommend that you give them a try. I was able to get a home and better myself and my family.

The underwriting took me for a bit of a toll, but it was not something I was used to doing, being my first time. Also, the rate and terms are a little high, but it's okay. 21st Mortgage Corporation explained the process and helped me through getting the stuff I needed for the verifications. Also, the rep was good and very cooperative, communicative and answered all my questions in a timely manner. It was a good experience. I would recommend 21st Mortgage to everybody.

21st Mortgage was very thorough and accurate in financing my loan. And Grant ** was very helpful and very informed with the entire process. Though it was a long and grueling process, the end result paid off. Thank you so much!

I did a refinance to get my home in my name. I was going through a divorce, and 21st Mortgage Corporation was the quickest way. The application was a little tedious. It went for two and a half weeks. I sent some documents over that were still legible, but they weren't to 21st Mortgage's liking. Even though they could still read everything, they wanted it darker. But I like that I can pay my bills online and they have direct withdrawal. Everything went smoothly, and so far, they look like a good and professional company.

Elizabeth ** made everything so smooth and easy for me being a first time home buyer. She answered all my questions and was always there to help me when needed. She made everything go smoothly. I would recommend anyone to 21st Mortgage. Thank you for helping me become an owner. I appreciate everything Elizabeth and the company has done for me.

Thank you to the Drew **, for his hard work and professionalism in getting me through the process. He keep me informed and calm when things would hit a "speed bump". I am very happy in my new home. Thank you, again

21st Mortgage is great. The communication was quick and easy. Everyone's always polite and always helps me out. The process was quick compared to other companies I've worked with before. A lot of times, I noticed their portal would be quicker than even emails back and forth with people. It saved some time even communicating.

In my research for financing for a manufactured home, I contacted about 5 companies including 21st Mortgage. Within a day, I received a favorable response from them and they started the process of qualifying me for the mortgage. I was assigned to Joy, one of their loan's officer who was very helpful and accommodating. She dealt with me as if we knew each other a long time. She also worked along with the seller to acquire important documents that were necessary for the process. I could call anytime, ask any questions to Joy or any other member of the 21st Mortgage team and they were always willing and ready to assist me and answer all my questions. I was truly impressed with the service and within a very short time, they were ready for the closing. The payment was subsequently made and we're now in our new home.

Appreciate that 21stMortgage offers loans for Mobile Homes when so few do. I found their interest rates high, But that comes with the territory of being one of the few offering loans, The service was good up until the release of the money to seller. All documents were overnighted May 24th. The Deposit was confirmed May 27th. Money released June 3 to be overnighted for June 1st closing. Sellers received June 7th. I check was not overnighted. Loan documents were overnighted to me and received on a Saturday. But the check was not. Funky at best.

The online application process was convenient. It worked well. Also, the rep was good to work with. We communicated through email and phone.

Trevor coordinated this loan between myself and my agent. The paperwork was smooth and easy! I thought it would be difficult to comply over the internet, but I was totally surprised how convenient and uncomplicated. Possibly I was an exception, but I feel Trevor smoothed out any wrinkles!

Katherine was very prompt and helpful. The entire team was awesome and it was a great experience. Next home loan for me will be always 21st Mortgage. I am very happy from the beginning and to the end. My loan officer was very good in instruction and steps for my loan to go smoothly. Thank you.

Overall it was a good experience. I want to give a shout-out, and a special Thanks to you Customer Service Representative Elizabeth **. She was awesome, and went over and beyond. Yes, I would recommend you to a friend.

We got a first-time homebuyer's loan from 21st Mortgage. I like that they have a portal and you go to this portal every day and check the status of it. So you don't have to be chasing anybody on the phone, wondering if they're thinking of you. You could communicate with them through that portal. Every document that they needed, you could upload it to that portal. Everything that they didn't have, you would know that it was in that portal. They have been on top of their game all the way around. The rep, Kayla, answered me every time I called, either by email or text. She didn't go two to three days without answering me.

I’m trying to log on to the website, to see my account, but I couldn't get in there. But so far, everything has gone well with 21st Mortgage. The portal was very user-friendly. I have payments set up with them through my financial institute to pay them directly and for some odd reason, my institution sent them a check versus wiring them the money. Other than that, everything else has gone fine. Kelly, the rep, answered my questions and I didn't have an issue with her. There were some things though that I should have known on my end. 21st Mortgage should be upfront and let people know what the expectations were. But that possibly could have come from my Realtor versus the lender.

In the process of buying a mobile home, there were a few of my now neighbor that suggested to look into 21st Mortgage. I was in a weird situation where it wasn't a traditional mortgage that we were looking for. Working with 21st was very great. Chris was the loan manager and he was very helpful in answering my questions as well as he could. If there was something that he couldn't answer right away, he would let me know and find resources for answering my question to the best of his knowledge.

21st Mortgage was one of the two companies that do mobile homes in a park. The process wasn't too bad and my rep was helpful when I needed him to be. They asked for a lot of stuff. I started mid-May and we were done by almost the end of June. I would totally recommend 21st Mortgage.

I was refinancing with 21st to get my ex-wife off of the house. I’m just rebuilding after losing everything. The process with 21st went pretty well. But there were times when I felt like having to check the portal all day was a little bit much and a phone call would be better. I wish there was some kind of an alert or an email that says there's an update because you would have to go in and check it instead of signing in every day to check what they've updated or what's not updated. Other than that, everything went smoothly and their guy John handled everything well. I called him and told him that I didn't want to go through the portal and if he could send me an email. He did that quickly. When he was out of the office, his assistant took care of everything as fast as possible and as neatly as possible.

The process with 21st Morgage was longer than I thought. They wanted a lot of stuff on the buyer side and I was buying through a trust. The guidelines for the seller should be made less stringent. I was doing land and mobile home purchase. They wanted the title in the name of the trust and not the name of the deceased. The trust documents should alleviate that. The selling Realtor had to go all the way to the DMV and get that transferred over.

The only issue was the communication between the title company and 21st Mortgage's closing officers. The communication between those two seemed a little bit rough. But other than that, I had no issues at all. The rep was very helpful and taught me a lot of things about the whole homebuying process.

I like going in person and doing things, so the application was a little different doing everything over the phone. It was nice because you didn't have to run anywhere, but it's just going back and forth that I didn't like. The rep was great. He got back to me every week. He sent me emails. Every time I needed a question, I just had to call him and he would explain it to me. I loved 21st Mortgage. Everything was great.

Mr. ** was the one who always talked to me. I'd call him back to find out what exactly he said and he explained to me. I'd like to thank him for helping me to get my house.

The person that we were dealing with at 21st Mortgage wasn't informative at all and I had to ask a million questions. This was our first time buying anything, much less using 21st Mortgage, and there was a lot of back and forth of me trying to find out what was the next step. They should have better customer service in terms of keeping the customer informed of what's going on, the next step and making contact, as well as making sure they don't have any questions. I kept trying to get a closing date from the rep or a roundabout, but he couldn't give me anything.

21st Mortgage's loan process was streamlined in the sense that whenever I would send stuff in, their website would mark it as being accepted. And I knew what I needed to send in at any given time without any lag in sending the stuff that they needed. So, I really liked that I could look and see how everything was going. The application was very easy and going back and forth from the seller to me, it took less than a 30-day turnaround, because I was waiting on her. She was still living in the place when I went through that process. Other than that, I had to to take repeat pictures and I had to go back down because 21st Mortgage wanted all the corners. But it was not a problem and I just did what they asked. I'm planning on paying my home off early and I will use 21st Mortgage again for a bigger one to accommodate a larger family.

Working with 21st Mortgage was very easy. The representative that I worked with, Joy, was very good. She got back to me when I asked her to and she followed up on everything. But when she wasn't there, one of her coworkers was not so good. He was very condescending and didn't want to let me see. He wasn't very personable, wasn't really listening to what I said, and was always talking over me. I also didn't like uploading documents in their portal. When I did it on my phone, some of the things weren't going through and that was frustrating to me because I didn't do it from a laptop. So I emailed a lot of the PDFs to Joy and she uploaded them for me.

We paid our payment on time, but it took a long time for us to get the information and get it closed out so we could make a payment. It delayed things for about a couple of weeks. But the application process was super easy and quick. We worked with Adam and he was pretty prompt with everything. My husband and I would call and bother him, asking questions, and he was very nice to us.

I called 21st Mortgage because I was financing a mortgage for a mobile home, and they were the only company that did loans for mobile homes. I had a woman that was working with me. She was the one that did all the paperwork and application and processed everything for me. Her name was Kayla and she was very helpful. I gave her what she needed through emails and scanning documents.

Spencer was great. He helped me with all my needs and answered all of my questions and got the help I needed. He was understanding of my situation, very polite. I give Spencer a five-star rating and wish to talk to him again in the future.

I've had a great experience with 21st over the last 20 years. I had a rough patch one time and they worked with me to catch my loan up in no time. Naomi ** was a great help to me today and getting my the paperwork I needed in a timely manner. Thank you all so much.

I got a conventional loan from 21st Mortgage and it was simple. They told me what was needed and I gave them the paperwork. It was all mainly through email correspondence. It took one month from beginning to end. The Realtor-cum-broker for the modular home community did the actual closing documents with me. It was easier for me to meet with her to do it. But 21st brought over the whole packet and everything else. Kathleen, the rep, was very quick with the responses to any questions that I had. She was absolutely amazing. I never had to worry about what something meant. She explained everything to me and walked me through it. It was a very easy and pleasurable experience. I thought it was gonna be a big challenge starting my life all over again and she helped me out tremendously with everything.

My wife and I were referred to 21st Mortgage Corp. to obtain financing for our manufactured home. After completing the information thoroughly, we received approval within an hour, which was amazing. The underwriting department reviewed the conditions promptly and did not overwhelm us with additional paperwork. Their computer system was easy to access and understand. Our loan representative, Ryan, was very friendly, although it would have been nice for him to introduce himself personally on the phone at least once during the loan process. We received good service, except for their insurance products on very high earthquake coverage.

I called 21st Mortgage and spoke with a guy named Trevor. That was the best experience of my life. He explained everything and let me understand everything. Sometimes I was confused and he helped me and walked me through everything. I did the process online and it was very simple and easy. It was a good journey with Trevor and with 21st.

Kristi was so helpful when I needed assistance on paying off my mortgage. She made it so simple and not nerve-racking. I had an experience with a large west coast bank that was awful recently. 21st Mortgage corporation is a customer-friendly establishment.

I applied for a manufactured home loan back in April as a first-time home buyer. Kayla was extremely helpful and very patient and took the time to answer all the questions I had regarding the process. The entire application/approval process was very easy and I was able to close on and move into my brand new home at the beginning of June!

21st Mortgage was kind of slow getting back to me, but other than that, working with them was good.

Easy transaction. Fast approval for a single wide mobile home. No appraisal needed. Our lawyer took the longest. Nothing to do with 21st Mortgage. Easy approval process and documents could be uploaded online. 100% Recommend this lender for mobile homes. They have great underwriters and closing agents.

I had the misfortune of dealing with Adam **. I had to send item after item to his email at least four times. Each time he would say he didn’t receive one paper or another. He went on vacation without sending my loan app to someone else. My closing date was delayed an entire month! Cost me $$$ in storage fees. I will never refer this company to anyone! Refinancing with someone else ASAP!

Drew and his team was very helpful and competent in helping me navigate the mortgage system which enabled me to purchase my home. Even though the process took longer than I expected, I understand because of the climate we are currently dealing with.

Most importantly, Nicki ** was fantastic. Very professional. She is very busy but always got back to me. The application process went smoothly and quickly. I was conditionally approved the next day. The final approval took longer than what I think it should have. There were documents I sent to MyHome that Nicki had to eventually go in and get approval. There were conditions to meet that I thought should have been explained better such as the consent to pay for appraisal, seller person to person interview and the land/lease agreement with the community. Otherwise everything went great and thank you for lending me the money for our new home. We love it.

The rates were better with 21st Mortgage. It didn't feel like it was so salesy as the other ones are where they don't really get enough information before providing a quote. The process with 21st took a while but it didn't matter to me because the homeowner of the house that I was buying wasn't going to move out for a couple of months. Emailing was the easiest communication method for me. When I was messaging, the rep Ryan was always responsive to email back and forth. There only had one issue when going into the company's portal. Uploading documents didn't work a couple of times so I had to email it all in. That was equally easy.

21st Mortgage Corporation was the only one that we know that could do mobile home mortgages. I had to do a big down payment. They didn't accept me to begin with. They wanted me to do $14,000 on top. When I was looking at normal houses, I was approved for 350,000. So, it took me by surprise when 21st Mortgage denied me of a mobile home loan when I have already been approved for a normal house loan, way more than what they were asking for. I should have been approved immediately, not have to put down $14,000 on a $70,000 loan. Other than that, the underwriting happened quickly. The information went in, it took 21st Mortgage a couple of weeks to get the underwriting done. But once it was done, it was immediate about updating the offers to match whatever property we were looking at. 21st Mortgage recommended us to another place to do the closing. They helped. The rep is thorough and responds very quickly.

I am almost a first-time buyer at the age of 63 when I put a purchase agreement on a home in Florida. I know I was one of those people who had a new question every day. All the staff at 21 Mortgage were so kind and VERY patient with me. They answered all my question with kindness and patience. They were wonderful.

This is my second experience with 21 Mortgage and I have always had a wonderful experience. I enjoyed working with Jonathan C. He was patient with us and provided us with everything we needed. The closing part was a little bit confusing but we got it together and it worked out.

Very good helper people, they explained everything, no matter how many times I'll call him asking questions, they treat me with respect. Very easy steps to get the approval and loan. Good attention, very fast. Good people. I recommend 100% the best bank to financing Mobile home.

Very unhappy with my experience. My closing is as delayed which cost me hundreds of dollars lost in moving expenses. Will refinance with another company as soon as I can. On the day of closing, they requested additional documents sent by email.

Whenever I had a problem or a question I would call 21st Mortgage and ask Lindsay and she would have the answers that I was looking for. And whatever Lindsay wasn’t in the office another associate would answer those questions and if they didn’t know the question they would ask someone right away and then let me know either right away or call me back when they do get the answers.

The process was so smooth and Ms ** was awesome and very very very understanding and my note is where I need it to be. I would recommend anyone to this company because y’all helped me a lot, y’all are great.

The process from application to closing took less than a month and it was pretty simple to get everything done. The worst part was waiting on a third party to give me a document that 21st Mortgage needed. It took me longer to get that form than it took for anything else. That aside, communication was easy. It was back and forth with the email.

We thought 21st Mortgage was the only one that was available to finance a manufactured home. We since found out differently and I wish I would’ve went with somebody else. Their service is pathetic. We were supposed to be closed on the 19th of April but didn’t end up closing until 29th or 30th. Last minute, they decided they needed to have an appraisal done. It was one excuse after another. We ended up living in a hotel for two weeks because we had sold our place. We ended up spending that much money we didn't need to because of their incompetence. I'll never do it again with them. I'm looking to find somebody else to refinance with and I'll be doing that at my earliest convenience.

The process with 21st Mortgage was seamless and easy, especially since we were first-time homebuyers. There really wasn't much back and forth. In total, things happened within two months or less. I heard from a couple of other people that helped us look at the paperwork that we got a pretty good rate and interest rate. We're happy with that. I would recommend 21st Mortgage. First-time homebuyers should definitely check the company out.

We went with an age-restricted community and 21st Mortgage specialized in age-restricted community mortgages. We did a conventional loan with them. I worked with Drew and he handled everything. He gave us all the information, sent us all the documentation, and told us exactly what he needed us to do. Things were handled very quickly and efficiently on their side. 21st Mortgage did exactly what they were supposed to do. It was smooth and efficient. I would recommend them to anyone in this situation.

21st Mortgage was the only one that does mobile homes. Obtaining the mortgage was a pain in the rear. They screwed us over with the interest. They ran my credit score without my permission for a second time and did a hard inquiry. They should be more clear about things such as asking permission before running someone's credit a second time. On top of that, they told me they were going to have the house ready for a certain day and they messed up on the paperwork. I spent over $1,200 extending a U-haul rental and a hotel reservation. The process took three months because I had to leave out of town. My loan rep wasn't too helpful. For questions or concerns, I had to go through a supervisor. She was a little bit helpful but I still wasn't satisfied with the service they gave me in the end even. Their staff tried to make it better but it still wasn't good enough.

Payment processing was super fast. He was very helpful and nice. He answered all my questions and explained just about everything I asked. It was an easy fast call without feeling frustrated. Love their customer service. They never fail to answer patiently and honestly.

She was very nice and very professional and very helpful to my needs, you should always keep people like her on your team. 21st Mortgage has been very helpful to us and very understand to their customers' concerns and on behalf of our family, we want to Thank you.

The whole application process online and my loan person at 21st Mortgage were all great. But when I would submit paperwork, it would take so long. They would have so many questions and things would sit. We had to escalate it to management. It was really bad. My poor loan rep had to push pretty hard. Everything they would ask for, I already provided them that. I got to where I was trying to call the people myself. But once the manager cleared everything, it was fine again.

The application at 21st Mortgage took an hour and it was easy to follow. But, from the point at which I gave an earnest check, the closing was a little over a month. There was one thing that I needed to re-sign. After that, there was something that the sellers needed to re-sign. It added two weeks delay. But it was a smooth process. This is my first mortgage on a property. I was expecting 10 times the stress and frustration, but I didn’t really get any. Teresa, the rep, was really good. We communicated through email mostly, but I had the chance to talk to her on the phone one time when the seller and I needed to redo some paperwork. Teresa was really helpful.

The people helped me a lot and were there. They would always send me emails.

This was my 10th home I’ve purchased in my old age, and this was the easiest one because 21st Mortgage was so clear and concise with their website. The rep was fabulous. She used to call, check in, and make sure everything was going smoothly. Everything was smooth, even at the closing. It was held up out here in Arizona due to the builder, but the minute it got to 21st, they had that turned around in a couple of hours and had it FedExed back here. I've got a beautiful home that I'm going to die in because I refuse to move again. It’s fantastic.

It was a little bit challenging to get ahold of the reps at 21st Mortgage most of the time, whether that's email or phone call. My Realtor also struggled to get ahold of them. Once we got further in the process, there were a lot of communication issues with the title company and the company that did the appraisal. But the application process was super simple and straightforward. I was able to upload everything to the customer portal. I was happy with the rate too. It was a little bit higher than a conventional mortgage, but I expected that going with a little bit more of an alternative route.

21st was good. I had Trevor throughout the entire process, and Trevor was really amazing. Everything I had questions about, he did his best to help and made sure I knew exactly what I needed to do. Any time I called him during the day, even if it was five or six o'clock my time, he would answer about a question or needed some help filling something out, and then he would send emails.

The application process took a lot of back and forth, but it was straightforward. The reps were cold and mostly business. The rate was high and I'm gonna refi it when I get a chance.

I called 21st Mortgage and talked to one of the ladies and she told me the guidelines to it and what had to be done step by step process. It was a very smooth process. I filled everything out online, sent it in, and got the approval letter. I liked how it was formatted and they tell you which documents to submit. You can also at any time log on there and see the status of it. Our process was a little bit slower because there were some hiccups on my end. We had it all done in about 45 days. Our loan officer was John and he was perfect. Any questions I had, he answered them, and he kept everything going smooth. He emailed back pretty quick and told me exactly what to do.

The representative I had did an amazing job helping me figure out what happened with my check for my claim on my house after a tornado destroyed it. If it wasn't for her I would probably be waiting another 2 months and many phone calls and hours spent just to start to repair my house. Thank you!

It was great with 21st Mortgage. Nikki was wonderful. Any questions that I had, if I emailed her, she was quick to respond. Any problems I ran across, she fixed them quickly.

They were awesome. They did not have to make me feel awful to make me understand what’s needs to happen with my acct.. They also provided me with a plan and possible assistance so that my relationship with 21st Mortgage could get better and I won't be afraid to call even if I am facing hard times.

The response time was slower than I would like but it makes sense because we have different hours. The rep was informative once we got ahold of each other. The rate’s pretty high, but they worked with us with low credit.

The process took some time because the market right now is saturated. But eventually, the approval came through and the wait was worth it. I was getting emails from different reps throughout the course but every interaction that I had was pleasant. Towards the end, I had to get the escrow docs over to them and hurry up.

I enjoyed working with 21st very much. They were very accommodating to all my needs. Ryan was very responsive in answering my questions and concerns. I liked having the assurance that everything was gonna be worked out and I would have everything that I need. He was very communicative with me as far as what I needed and what they received. He was in detail step-by-step and worked with me on this. He made it very easy for me. I'm trying to work and do this at the same time and I am very happy to have worked with him. He was very patient and I didn't feel rushed.

The loan originator I was assigned didn’t do any paperwork on time and refused to file more than one piece of paperwork a day. He was never available to answer phone calls or emails regarding his blatant disregard to the fact we were under contract and he was not doing his part. He also didn’t send the closing forms with the correct information causing our closing date to be extended, after we had already paid for movers. I would never recommend anyone to use 21st mortgage as a lender, unless of course they want their contract disregarded with no communication.

The application process was pretty self-sufficient, and it’s not as hard as most. Katherine, the loan officer, was amazing with information and resources on how to get the information to them quicker. She was very resourceful in helping me accomplish my goal, friendly, cooperated decently, and I never got the vibe that she was irritated. She was just, all around, ready to help with whatever she could. It took three weeks total with the back and forth, and if there was something that was late or something that didn’t get to her as fast as I thought it would, Katherine was very communicative, just letting me know.

21st Mortgage is a company that finances mobile homes. I applied with them and the process wasn't as smooth. There was a lot of miscommunication. The person we were working with would tell me one thing. I would talk to the seller, and the seller would tell me, "Well, she told me this." We were constantly back and forth with that. Other than that, we made it to closing eventually. The rates seemed fair too.

The rep was very nice and pretty open. He answered any of my questions when I had them. He ended up going on vacation a couple times while he was waiting on me, and sometimes, he was a little slow to get back to me, but whoever he referred to me when he was gone was really quick to get back to me on stuff. The application didn't take very long too. I was accepted right away. On the other hand, the underwriting took a lot longer than I anticipated it would. All my part was done, and it took 21st a long time to get their stuff going.

21st Mortgage was able to finance my house. The process wasn't very fast, but it was pretty easy because we had somebody that was always answering our calls and email. Whatever questions we had, he was always there. So it was pretty good. But we took a long time to find insurance for our house. I went with the insurance that our agent offered us, and if we would have just done that from the beginning, it would have saved us a lot of time. But everything else was pretty straightforward.

21st Mortgage did a good job with my loan application. The only frustration I encountered is that I sent 5 (or more) documents via email, and then I was requested to send them multiple times, the underwriter kept missing them. I was told by the loan originator that there had been a glitch in the computer system and that was causing the problem but it kept happening. It was frustrating. Ultimately however, they got everything together and my loan went through.

21st Mortgage held the mortgage for the sellers of the a standard manufactured home we were purchasing. The process of obtaining the mortgage was not good and it took more than 30 days. My rep Chris was quick to get the initial approval done but thing kept dragging on because they couldn’t keep ahold of the paperwork. The ones that both the sellers and we sent in were lost. We had to send paperwork in multiple times and we weren’t given all the information. It was very poorly handled. On the whole, I didn’t have a whole lot of choice so I just dealt with it.