21st Mortgage Corporation Reviews

Excellent experience, the process is very faster, easy and the people work with us is excellent. The mortgage loan originator person Mr. Trevor ** is a great professionally, explanations clearly and easy to understand and very helpful. The process is easy.

21st Mortgage was the only bank that loaned money for mobile homes. Everything went pretty smoothly, besides a couple hiccups here and there. From application to closing, the process took about a month and a half. Communication was key and they did what they could. They were quick at that. 21st Mortgage is great for service.

I was looking at having a trailer built from scratch and 21st Mortgage was one of the companies that was recommended I go through. When I found my home, not very many people lend for trailers so I went with 21st right away. It was a 30-day process and it was really great. The only complaint that I had was the whole appraisal situation. They didn't have any way to get in contact with the actual appraisal company. And then my lender was out of the office. I also had a certain deadline that the sellers were gonna back out if it wasn't done by said day. I contacted 21st and ask them what was going on. The sellers haven't heard anything from the appraisal company. Come to find out, they went a different route with it because we couldn't get ahold of the appraisal company.

Working with my 21st Mortgage rep was easy and I was pretty comfortable. The application process was good because I was able to know what I needed to get to them on certain timeframe. Everything took two months. Our interest rate is high but I plan on refinancing. Go through 21st Mortgage.

I did a consolidation and borrowed 25,000 against my house. It's a fixed 15-year loan. 21st Mortgage's application process was awful. The whole process took six weeks or so. They were moving very slowly and they had every excuse in the world like how the underwriters, loan officers, then closing people were overworked and were behind. The only person that was prompt, friendly, and seemed to be competent was the appraiser. He was terrific but that was a contractor.

I was very pleased to work with Drew **. He helped me through the buying process and made it so easy especially since I hadn’t bought a house for years. He kept me appraised throughout and I’d recommend him to anyone.

I spoke to Kiera about making a payment, and she was wonderful on the phone. She was friendly and kind. She spoke clearly and double-checked my routing number and my account number. She's a great call representative and financial representative. She asked before putting me on a hold and never transferred me to someone else, so she was amazing in my book.

I had a great experience refinancing through 21st. Katherine P was always available to answer any questions I had. She does this everyday, but I do not. She made the process less stressful! It was done so quickly. Thanks to all!

On 5/5 I called for assistance with information to payoff our home loan. I was very pleased with the speed, accuracy, courtesy, and convenience of the transaction. I fully expected to be requested to send a cashier check, so when I learned I could do a check by phone with no fees I was very glad.

Drew is very knowledgeable for the task he is providing our customers. Then main thing is for first time home buyers to gain more knowledge of the process of purchasing their house through you. Other than that he went pretty smoothly.

We had the best experience with 21st Century mortgage. Trevor ** and his team kept us update throughout the whole process. We never had 1 issue. Thank you Trevor and your team. We are very Happy with your service. We would highly recommend this company. If your credit is not the best give them a call.

The process was easy. It took two months but that was because the realtor and then the attorney were on vacation. The persons with 21st were really fast. Our rep was very nice and we're very happy with him. If we have a question, we'd send an email and in 15 minutes, he'd write back. Also, we're happy with our terms and how the amount is less. If we need to recommend, we would recommend 21st.

When customers start business with 21st Mortgage need to lock in rate. Another reason of my concern was with my paperwork I submitted was not enough. Sometimes it is all one can get from the source. This, I was not satisfied.

My lender, Grant, was amazing! I felt like I had a personal loan officer. He was always available to answer my important, not so important and silly questions. Never did I feel like I was just a number. I felt like he knew me when I would call. It didn’t matter that I was in California and he was in Tennessee. The whole process was smooth as silk and I would highly recommend 21sr Mortgage to all that I know and don’t know. Thank you again for a great experience!

We located 21st Mortgage as a manufactured home lender on the internet. From the moment that we submitted an application, the Loan Originator, Nicki **, was working with us. She provided education about buying and financing a manufactured home and helped with every, and I mean EVERY question, that we had. She was pleasant and positive every step of the way. Even though she was very busy, she always had time for us. As a result of her work and efforts, the entire process went smoothly.

I had the most wonderful experience with Ken at 21st Mortgage. This was my first home purchase and he could not have been more accommodating, more kind, more thorough or more professional. He answered messages right away, within minutes of asking questions and looking for information. I highly recommend using 21st Mortgage if you are looking for a home loan.

Buying a home is stressful, and my mortgage loan officer Joy ** made it so easy. She provided me with the highest quality support in a kind and friendly manner. I was so impressed with how easy this process was with someone like her guiding me along the way. I would highly recommend this company to anyone who is looking to purchase a manufactured home.--Thank you Joy.

Nikki ** was so nice and helpful and overall, everything went smooth. Submitting conditions was very user friendly and getting updates on what was going on was very regular. Especially, if a manufactured home is part of your purchase, I highly recommend 21st.

I called 21st Mortgage to speak to someone to get more information about the company. I spoke to John and he was very detailed. He said it was a very fast and professional process. Then he told me the link and I applied. When I applied, I called back to let someone know that I already applied and to follow up on my application. Drew answered the phone and he said, "Would you like me to be the one to help you, guide you through whole way?" I said, "Sure." From there, Drew was great. He was very fast, responding to all my questions because it was my first time buying a property. It was great customer service. When I was going to give up because I was waiting so long, he told me, "No. You're almost there, Luis. Don't give up." I recommend him highly. He told me that he was taking a few days off and for any questions, I could contact Maria. She was amazing as well. The whole team was amazing. 21st Mortgage is a great company.

The rep that I dealt with was a very, very amazing guy. He asked all the questions that we were thinking. He figured out everything for me.

The application was a simple process. It was great. 21st Mortgage was very helpful. Their reps were nice and very humble. But the rates are a little high because of my credit. Other than that, I'm very satisfied.

The application process was fantastic because as soon as all the documents that were required or requested were received and approved, you would get an approval. I've done this before and some lenders take a while to let you know what's going on or the process. Although with modern technology, things have changed and things are moving a little faster now.

Always a Pleasure.. Rick was fantastic and helpful as always. This company helped me through some difficult times. They held my hand all the way through getting Covid-19. They helped me figure out how to pay my mortgage and it did not cause more stress to my life. Thank ya'll for that.

Communication was terrible. I had to be the one constantly reaching out and asking if that was everything they needed. I don’t mind doing that, but after months of that, it got irritating.

My experience was fantastic. Nikki who was the person I worked with was super. She stayed in good communication. She probably deals with a lot of different cases and different accounts, but she was on top of it and helping me get the documents that were necessary. She knows her business.

My rep Drew was super efficient and professional. He had the loan done so quickly. Everything went smoothly. Even my Realtor said, "I've never dealt with anyone at 21st Mortgage that was as good."

The people there have been awesome to us. And work with us if we have a setback. Our account manager Robbie is the nicest person and I enjoying speaking with him. They have helped us to purchase a beautiful home and we couldn't be happier.

Amanda is an awesome young lady. She is always help and kind. It's a pleasure speaking with her. 21st has been wonderful to work with. I could not have asked for a better mortgage company. Thank you so much for all the years of understanding.

Getting my mortgage was a simple process and I was comfortable with it. The agent I worked with was a remarkable lady. She was very helpful and she did a fantastic job. She answered the phone when I called or called back if I left a message. She was responsive to emails. The terms we got are fairly decent. I definitely recommend 21st.

They are always there to help there customers. I would recommend this company to my friends and family. When I have ever had a problem with my account, they have assisted me with the problem. If I had any questions about my account, they were able to help. Thanks again for all your help. Andrew is the one that helps me with my account.

Working with 21st Mortgage was a struggle. The person that was doing my work for me, Jonathan, went on vacation halfway through and didn't say anything to anyone. My realtor had to reach out to everybody to try to figure out what was going on to connect everything. She got a hold of someone else relatively quickly, and they caught everything else up. It wasn’t necessarily a bad experience, and everything went through. If my friends are looking for a mobile home, I’d definitely refer them to 21st Mortgage.

I have been struggling ever since my husband died. Today I called and spoke to Stephen. I was feeling sad and upset. Stephen was so kind and understanding. He showed grace and patience while I hunted down my checkbook. He explained some things to me and was very respectful. I could hear his smile and I'm grateful to have talked to him today. Thank you to 21st for your kindness!

I called the 800 number and connected with Brian. He was very professional and that was what impressed me the most. Also, there was a good system in place for all representatives to be able to assist customers. The process was simple to complete online paperlessly. They provided all the documentation that was needed. Everything happened the way it traditionally happens.

Brittany was delightful and answered all my questions. She made me feel comfortable and was very knowledgeable.. I will call her again for more support and plan on applying for a new mortgage through 21st.

They made the process simplified and easy. Our rep Ryan was great from start to finish. He guided us in the right direction. He helped us out in any way, shape or form we needed.

John, the boy I was talking to, was super helpful with it all. There were no snags from my end when it came to giving and receiving documents. He asked for everything in an orderly fashion. Every time I called him about a concern or question, he was right there for me. So overall, definitely a great experience.

The application process was organized and it went fairly quickly. The person who was helping me out responded to me almost immediately if I had questions. She was very helpful with everything.

The application process was super easy and I heard back about approval relatively quickly. The whole process was pretty straightforward. The only issue that I had in the process was that I would submit documents and then they would later ask me for the same documents. I submitted several documents to 21st about three times and then I would get an email asking me a question either about my employer but I would have already answered that question. So that was really the only frustrating part for me. But my loan officer was very helpful all throughout the process. He responded to all my questions in a timely manner because I have not gone through this process alone before.

Working with them was a long process and it seemed my rep Brian was working with the paperwork mixed up. But other than that, it wasn't too bad. The market for trying to find a loan for manufactured homes is really tight and they were the first that accepted. The interest rate was pretty good. I wish it was lower, but you can't really ask for much lower when you sign in. Also, they could work on an app where I could access my account. They have an app but it's not really user-friendly towards what I have. It doesn't show my monthly payments or my insurance.

My caseworkers are Hannah and Kristie. Just want you to know they are the best you have and believe me they get moved around from time to time and no one has been as good. They have a great personality, great voice and believe it or not they don’t have to put people down when they run into an issue with the payments. I’ve been here for 13 years so I do know. Thank you to them.

Makyle was very helpful. She had a great attitude and was very professional. She answered my question with ease. I have never had an issue with anyone at 21st Mortgage. She even told me she would give me a courtesy call next month to check on my status.

The process took about a month and a half due to the paperwork, but we got it done. The experience was good.

It was a long process but it was only because of the seller, not because of us. We were wondering what was going on. We called 21st Mortgage plenty of times because the appraisal was taking too long. Then someone called me and told me they sent an email. When I checked, it was for the appraisal. The rep was helpful and professional. Every time we called, he had answered. We moved on time so everything went well before the expiration day.

Brian ** provided stellar customer service. He was very responsive and patient. The only issue We saw was underwriting requested the same documents repetitively. Other than that, the experience was great. Thank you!!

It wasn't a very easy process with 21st Mortgage, and I don't know if the reps were just overwhelmed or very busy. The communication could be better. Sometimes they wouldn't answer the phone at all, and a lot of times, I got misinformation. My Realtor ended up having to call. We were both tag-teaming trying to get information.

The application process was longer than we thought it was going to be, and for a single wide mobile home, it was frustrating. Other than that, everything went really smoothly and the reps were awesome. Everybody got back to us quickly.

I have recommended a couple of people to 21st Mortgage. The process was very simple, and we really liked the fact that everything moved so smoothly. We didn’t expect it to go as smoothly because we’ve heard so many stories, but they were very on top of everything. Every time I called, there was someone there to answer my questions. If not, I will leave a message, and they will get back to me immediately. There was always some type of communication. I have no complaints so far. The rep we worked with was always there to answer every question and he was really good with us. He was awesome.

The process start to finish was quick and efficient. The website was very easy to navigate and my Loan Originator contact-Grant ** was knowledgeable, helpful and very quick to respond to any questions I had. Frankly I was pleasantly surprised at the ease and flow. I am happy and grateful.

It was a very long process, but 21st Mortgage was really helpful. I didn't run into many issues that was their fault, and the loan officer was really great. I was always able to get through to him. I referred my dad and my stepmom to 21st Mortgage, ‘cause they're looking at some mobile homes.

The rep was good. Whenever she would call or I need to call her, she was fine. But the rate's kinda high. I was expecting lower. The biggest problem was the process took so long. Otherwise, it was fine.

The gentlemen were really good and friendly. They heard my issues and try to solved them attentively. I really appreciate their business. They treated me as a family. I will recommend my friends to them.

Very helpful and understanding and they don't mind in helping you find solutions for not having a full mortgage payment.... They are good with their customers..and they do lesson and are very helpful.

This is our mortgage company and my husband passed away and I had to call and find out information in the payoff on our home. I dealt on the phone she was a wonderful person to deal with. She was so compassionate and so helpful in the information and if I have to deal with mortgage company again. I only want to talk to her. She was very knowledgeable and passionate.

My experience with 21st Mortgage was great. It was better than the first company that I was going with. The interest rate was the reason why I went with the other company at first but they were taking too long so I took the bullet and went with the higher interest rate with 21st, which got things done faster. The person that I spoke to at 21st and the requirements made things easier.

Emily is awesome and should be the CEO. Her vast knowledge and experience make her a great leader. Her only flaw is she's a perfectionist. The world's best worker at 21st Mortgage. I hope you all consider her for a raise and her own personal office.

The application process with 21st Mortgage was easy and I liked Kelly, the rep I worked with. She was great.

When my Father died l did not know that he refinanced his house. The house was left to me and l went through tough financial times like a lot of Americans. 21st has worked with me and helped me work through this and now l am close to having the loan paid off. Kira is my new agent and has been very helpful for being such a young lady.

21st Mortgage started maintaining our loan within a couple months of us getting it through the brokerage. They had a good platform to make payments and view the loan and see the details of the loan. Overall, the experience was good. The rate was a typical, fair market rate and the terms were well standard terms that made sense.

21st Mortgage was easy to work with. I started out online and then, we got personal on the phone. When my first deal fell through because the seller backed out, they were quick to help me find another place, and I'm in it and I'm happy. Trevor, the rep, was informative. He had an answer for every question I had and he sent my deposit in early. So, he helped me track that down and he was good. We corresponded and got everything in quickly, and I was approved quickly too. People are interested now that I've got my home and I suggested they apply at 21st Mortgage and try to get pre-approved before they go looking. That way they know how much they're working with.

Very helpful in the steps and got the job done. Will recommend and will be returning for some investment properties. Travis was the biggest help Wish he could stay with me for the payment process as well but I'm sure the next person will be just as helpful.

Super Experience... Super helpful and efficient. Was very pleased with the service. I would recommend this company to anyone... Friendly people any time you call. Thanks for being so kind in times like these.

The process was streamlined and easy to follow. The loan originator was always available immediately, or shortly after when I called with a phone call to ask a question. Communication was very good throughout the whole process.

Calls were responded to quickly and with professionalism. Communication was excellent. All in all, it was a great experience. Love my new home!! I would recommend to anyone. The process could have been complicated due to seller living in a different state. Adam kept it going smoothly!

My experience with securing a 21st mortgage was excellent on all levels but especially the individual care provided by my agent, Ken **. He was always just a phone call or email away and was always responsive to me. No question baffled him and his patience with my inexperience was wonderful. Truly a customer-caring company. Would use them again and recommend without hesitation. Everything promised was delivered and in less than 30 days.

21st was a great source for modular home lending. Not many banks can do what they do. The communication could improve between 21st reps and Buyers. All updates and communication was through website portal. Not a lot of verbal interaction.

The process was very easy and the people I worked with were patient and friendly. It was a bit tedious and took a long time to process, but I don't blame anyone for that, just circumstance. I appreciate everyone!

Codie was very nice and professional. She handled all my concerned. She was very knowledgeable about my account. She has always treated me with respect and kindness. I just enjoy talking to her. She sounds so positive.

The process was very quick and fairly smooth. Their rep, Chris, got stuff done and was knowledgeable. However, I did not like the appraisal service that they used. Unfortunately, the appraiser overlooked a lot of problems that our house had. It appraised for much higher than it probably needed. The appraiser said that our water heater was fair. The day before we closed, I found out that our water heater had been leaking for weeks. 21st Mortgage needs to get people who are better.

The application process was efficient. My rep John was quick to respond to any questions. I was completely comfortable working with him.

I was connected immediately with my account manager and the transaction was seamless even with the override needed. Maddy was very pleasant and explained all my questions. I did not realize I had a new account manager!

I’ve had things go a lot smoother when I’ve done financing. My experiences with the reps were good and bad.

Magazine has been very helpful, very understanding, very respectful. I do my best to make payments on time but I'm honest with her if I'm gonna late or if I have to split it in 2 payments. I am beyond Grateful and Thankful to have Mackazine by my side with this.

Emily had awesome customer service. She was very professional and polite. Great attitude and help with all my needs. She answered every question that was ask of her. Emily made sure all my account information was accurate.

They were so helpful. The gentleman I went through was Trevor and he was really good. I was very pleased. Everything was on point.

The closing took a while because of some issues with the title. If I had known what the issue was specifically with the initial title, then I might have been able to contact the listing agent get it closed on a little bit sooner. But overall, I'm pretty happy with the experience with 21st Mortgage. The appraisal went very smoothly and quickly. I was impressed with that. Whenever I sent over documents to the rep, she reviewed them quickly and processed quickly as well. When I told her that I was at the end of my lease on my previous rental and I was very eager to get in before the end of February, she expedited the closing papers once she had received them from the title company. I appreciated that and that enabled me to get in before the end of last month. For anyone looking at an older mobile home, they are the best lender. They might also be competitive on a post-HUD manufactured home.

At first, the application process was difficult because they just told me, “Go and fill out the application.” But my rep Adam was very helpful and professional. He would always communicate with me on timeframes that would work for me. I was very comfortable working with him. He was great at communication. That was really what I loved.

I worked with Kelly and she was amazing. The process was seamless. It was nice that it was mostly email and it was also nice to have someone answer all my questions. This is the fourth home I've owned and so I've been through this process before. This was by far the easiest. But the rates were high. They're pretty good for a mobile home but it was a lot of interest.

I love Kortney. She is at the top of the game. She really helps me a lot. She is very professional and very helpful. She is an all around awesome person that you have working in your Knoxville office. I would recommend Century 21 to everyone I know

Bryan's a super person. He answered my phone calls. When I needed something, he was back to me very quickly. I appreciated that. But, the process now is a lot different from the first home I bought my first home in 1970. It's more difficult and more time-consuming. It took way longer than it should have. I have an 8.4 FICO score. My bank account runs about $13,000 to $15,000 to my checking account, and there's no reason why it should have taken 30 days for me to buy my home.

Ethan was wonderful and was very courteous and professional while answering all my questions and concerns. He confirmed my automatic payments were still being processed and current. I had been very sick in the hospital and was concerned about the account.

This review is specifically for Ryan in the billing department. He is so patient and understanding and very knowledgeable about all your options. Great customer service. I felt like I was finally speaking to a human not a robot. I hope I get him next time I call. I won’t be surprised if he is a supervisor soon. Thank you again for your attention to detail and not rushing me off the phone on a late Friday afternoon and making sure all my questions and concerns were handled properly.

The person we worked with, Joy, was kind of a nightmare. She kept trying to get us to contact the seller and the title company and do those things for her. Also, we would call her and she wouldn't answer her phone. Towards the end, I had to say to one of her associates to take me to her manager because I was sick of being blown off and I didn't hear from her manager but she finally answered my phone call.

The service they provide is spectacular. All the staff are very friendly. I recommend 100% this corporation. I had a loan and I refinanced and the treatment they provided was very patient and kind. Excellent service.

Very helpful, kind and patient. Probably the best customer service I have ever had the pleasure of speaking with. I highly recommend working with 21st Mortgage and hope the customer service agent I spoke with gets a big raise.

It was so easy applying for a mortgage through 21st Mortgage's website. After getting my online approval, my loan consultant (John **) was very helpful and informative to work with. This is the 2nd mobile that I've financed through 21st Mortgage and would definitely recommend them to anyone looking to finance!

Kaylee was very helpful. Speaks English, a big plus. Thanks Kaylee! She explained my options. And has a pleasant voice for the job. We would like to have a system where we can keep calling the person we dealt with for future questions.

The application went pretty smooth. The only thing is when calling them, it’s a little bit harder to get to an agent and they take a little bit longer to reply. But besides that, their customer service is on point and they're super easy to deal with. Also, everything was approved right away. I like the experience.

Kasey is a spectacular individual! I love how thorough and helpful she is!!!! Absolutely would recommend 21st Mortgage to family and friends, especially because of the professionalism that Kasey has shown any time I have had questions or concerns! Thank you!!!

John, the rep from 21st Mortgage, was a very sweet man. He was very soft-spoken but very direct. The application process was done all on the computer and I’m computer-savvy so it was easy. The rate is a little high though. But that may be because that I don't have an established line of credit for a vehicle versus revolving. And I understand that mobile homes are a little higher.

The process was a pain. We got it all done and completed. It just took a little longer than I would have liked. We had to keep submitting my girlfriend's payment forms and weird stuff that just kept getting annoying because they couldn't figure out her weekly pay. Because it was commission or hourly.

Jamal was very pleasant and helpful when answering all my questions and he also provided some additional information to allow my payments to made via the phone. This will save a great deal of time for me to make sure my payments will be received on time.

Overall the experience was less than thrilling. I bought a home in Missouri and that process was done within 2 weeks. It took months with 21st. Communication was lacking in some regards and in others it seemed like I was left to my own devices. Luckily I printed off the checklist and used that as my guide. I guess I am just used to someone saying, "Here this is everything we need, and we need it by this date." Also leaving an email saying, "Check your messages" is pointless especially to me who works night shift.

21st Mortgage is an amazing company to deal with! I can't say enough great things about the people who work for them. This company helped me buy my 1st home when I never thought it could happen for another two years! Cory ** went above and beyond! Being my 1st home, he explained everything to me, walked me through the process step by step from start to closing. He answered every question I had, returned every phone call quickly. And I made a lot of them. Every person I dealt with was very professional and actually cared about my needs. I'm very thankful for all of you! Thank you for everything you have done for me to make this happen. 21st Mortgage made my dream of owning a home possible. I am very grateful!

The application process with 21st Mortgage was smooth. It was my first time purchasing and it was almost painless. It took about 31 to 36 days and the loan officer was helpful.

Joy, our loan officer, was pretty quick to get back to any emails, although it was pretty hard to get ahold of her by phone. She was very helpful. This was a new experience for me and my fiancé and she explained to me what it meant. Also, they allowed me to do a direct deposit straight out of my account so it was really convenient.

The application process was pretty straightforward and the rep I worked with would always contact me if she ever needed something.

Great customer service and very helpful with every question that I had. It was also handled in a very timely manner and efficiently. She was wonderful to work with on getting my payment made. Thank you.

It was fantastic with 21st Mortgage. Tyler was awesome. He made it so easy and told me what the next step was. As soon as I would send the documents, then right away, I would receive an email. He always answered the phone or somebody else would be answering the phone. If I left a message, they called me right back. He was always available and so responsible. A couple times, I'd panic but he'd be very calm. I'm so happy I went with 21st. I already got the coupon book, and made the first payment. I'm working full time and don't have time to mess around and play a bunch of get-this-paperwork games and working with 21st Mortgage was very easy.

My experience with 21st mortgage has been a wonderful experience. When I call in my payment every month the girl is always very helpful and very polite. I've never had any bad experience with them. They have always answered my questions and gave me answers that I needed to know. So overall I would rate them a 10. If ever I had to get another mortgage this would be the place I would go back to. Thank you.

The process was about 30 minutes. It was pretty easy and not very long. I kinda liked it. I'm not very computer smart, and I did it, so it was not too bad at all. The rep was wonderful. She was very helpful and did everything that she could for us. We were very, very, extremely happy. She would call us back immediately. But she hardly ever called us because we would call her, and she answered 9 out of 10 times. I'm definitely gonna do more business with 21st Mortgage as soon as I get the situation with this one paid off.

It’s been a real journey since Covid took place, trying to work in unsafe conditions and things happen that we don’t expect but through it all I’m ok and back on track thanks to En. He was so polite and courteous and very understanding and willing to help me through the process and thanks to Lauren who also very polite and kind and caring and they both let me know they are there to help me and I’m so relieved to know they have such kind and caring me in the world.

At the beginning, they weren't letting us know what all documents we were submitting. They would never check on us to see if we needed any help or if we got everything together. It was always on our end that we would be calling constantly to see what was the next step and all the documents that we turned in. We never got phone calls to see if we were doing good or not. But everything was good.

21st Mortgage had an easier application process. For the other application, I had to do so much more and give so much more information. 21st Mortgage ended up being more expensive, but I still went with it. My questions were all answered whenever I needed something.

Our rep, Kelly, was super helpful for the whole process, and she made it really easy. Anything that we were having trouble with, Kelly had us email her and she’d put it in. 21st Mortgage was super easy to deal with. Everybody that we talked to was friendly and super patient. I couldn't have asked for a better first experience.

Overall, they did a good job of pushing the loan through and getting it done. But there are certain areas that I thought were none of their business. For example, there was a thing on one of my pay stubs that didn't define what it was. But all it was was the portion of my medical insurance that that company pays. But it wasn't defined as that. They were wanting to know what it was and why it was. I told them, "Well, I can tell you this much. It doesn't come out of my check. It doesn't go into my check. So, it's really not important." But my loan officer was great. She made everything very easy for me and we got through the process quite swiftly. I was very happy with the timeframe. Everything went smoother and faster than I anticipated.

The process was pretty smooth for my very little experience. There weren’t setbacks until the end, where there was some confusion. For example, they asked for property insurance, like home insurance. They give me the details and the requirements. Then when I wanted to close and I already prepared a policy, then they change the terms and the conditions of the policy. During the final closing day, we almost didn't close because the guy that take care of the mortgage was off and they didn't prepare the files on time. The taxes were supposed to be a number and in escrow it was a different number. It was a headache for a little bit, but it was eventually solved. But there should be better communication between the departments.

The process was easy. Everything was okay.

Maggie is our officer and she is amazing! Always so kind and helpful. You guys are truly blessed having her work for you all. She is always so helpful and when we call with questions. Glad she is our officer.

Trey has been handling my son's account! He is absolutely AMAZING, excellent customer service, always willing to find the answers to any questions I had! I just cannot say enough with how impressed I have been with the service provided! Great Job Trey!

21st Mortgage is a good bank to work with. Make sure you have everything on file because they will ask you for a lot of stuff. My agent was Chris and he made it happen, so that was good. But it took a lot longer than I thought. It took five months to even close the deal. And some of it was no communication. It was just me and my loan officer mainly that kept calling and asking in what was going on. There were a couple times that he didn't get ahold of me so I had to reach out to him. But for the most part, he was on top of stuff. If I had a question, he told me what to do or a quicker way to solve it so I didn’t have to take so long.

Everything went well with 21st Mortgage and I enjoyed working with my reps. They were very informative. Any concerns or questions I had, they answered them. The interest rates were a little bit higher in other places.

It was quick on my end, but the representative was slow. Everything took too long, and there was too much signing of paperwork. Everything took a week to get back to me. Everything was filtered between six or seven different parties before everything was proper to get back to me. So, it was two and a half months as opposed to what could have been a month. On top of the fact, the rep went on vacation for a week in the middle of the loan process, and winded up with some other guy named Michael. He was good about it. I emailed him, he emailed me right back. He responded immediately. I asked him a question, he answered it right away. The previous rep had the refinance information incorrect. She assumed that the land was tied to it. But the entire time, including the initial finance, the land was never attached to it. That's why everything took so much longer. And that was when Michael corrected it. Don't do it.

Jamal was professional and courteous. Telephone conversation was without a hitch. Would recommend 21st Mortgage to my friends. Telephone call was answered promptly and I was directed to the correct department.

My experience was terribly difficult. The loan officer was somewhat helpful. But the information that I got from him is that it seemed unclear to the underwriters how to structure the loan. And if you're an underwriter, that's something you should know how to do. It was a constant request for the same documentation over and over again, in different forms.

Great personal service. Jessica was awesome. Great company to deal with. Everything was easy and convenient hours. Phones answered. People were very pleasant. Highly recommended. If you need to purchase a mobile home I would recommend this company over.

My experience with 21st Mortgage was a little stressful and a little aggravating because they would ask for documentation, we would send it to them, and then the documentation wasn't good enough or because it was typed up and it was worded in some way, they wouldn't accept it. We have to get it re-typed and worded the way that they wanted it. It was back and forth. It was a little bit annoying in that aspect. We had to wait and wait and go through their little process. Their reps were very polite on the phone. It was just jumping through multiple loopholes for what seemed like no reason because of wording most of the time was the biggest thing.

Kristina provided outstanding customer service. She needs a raise. Answered all of my questions and was friendly and courteous. Was able to provide information regarding my mortgage and never lost her patience with all of the questions I had.

The application process was simple and they answered all my questions. Anybody I spoke with was informative and helpful. The rate I got was not too bad considering what my credit was. If I am able to get another mortgage, I'll go with them again.

Aron was professional and nice. Helpful in accepting my payment. Made sure my address was correct. Listened to how I wanted to apply my payment of the amount of $39.11 being applied to my principal. He was courteous.

Spoke with Carson in billing. I believe he helped steer me away from deferring a payment and has hopefully got me back on track. Easily could have pushed me off on someone else's problem shelf but went above and beyond coming up with a different solution to my problem than I had initially thought of. Thanks a ton. Top shelf customer service.

I applied on a Friday and Monday, I received a response. The rep was great. I was able to access him whenever I had a question regarding the documents. I was comfortable working with 21st. The terms could have been better but that’s okay. I can always refinance.

Working with 21st Mortgage wasn’t superb, but it was alright. The only thing I really don't like that wasn't discussed in detail was how the home insurance goes. We know that you got to pay the first year upfront, which we did but when we were going over the details, they didn't say, “Hey, you'll still be paying home renters insurance even though you paid a year upfront.” They couldn't explain to me why. They can't price what we'll be paying next year. What if we end up changing and wanting to go with a bundle deal? Yet, they're still charging us monthly for a prorated next years’ home insurance. So, that part annoyed me. No one would give me an answer, and getting a call back regarding that issue was like pulling teeth from an alligator. I really still don't know why we're still paying that even though we paid a whole year.

21st Mortgage was the only company that accepted my application. The process wasn't hard to deal with. If we had questions, they answered them fine.

Everything was easy to send in. If we were missing something, they'd contact us and tell us what we're missing and what we needed to do step by step. I recommend 21st Mortgage.

I've been a broker for going on 20 years in Washington State and have dealt with more lenders than I can count and I can honestly say that Joy ** was one of the best. She always respond promptly to my calls or emails. She provided proof of exactly the steps she had taken when the transaction turned bad and closing was delayed thereby proving to my utmost satisfaction that the problems that happened were in fact caused by the escrow company here in Washington and NOT by her or her firm. She went above and beyond in my opinion in trying to keep everything on track and done in a timely manner. I will definitely recommend Joy to my clients when they need a manufactured home loan.

When Oak Creek Home refused to return my calls about getting the repairs done after setting up my home Matthew with 21st went above and beyond to help with getting oak creek to contact me. It took him 1 day and oak creek called me. After me placing over 50 calls to them with no return call. I would recommend 21st to everyone looking to get a mortgage.

We were given a list by the manufacturer's homeplace that we bought our home through and we picked 21st Mortgage as it was the best one we could find. The first step was getting pre-approved, just getting them to pay stubs, and then we didn't have to do a whole lot. We had a little bit of trouble with our land because we were buying it and it wasn't in our name so that held the process up a little bit until that could actually be put in our name. But other than that, besides getting the documents that were requested, the time frame was great. We started in November and we were in our house in January. Everything went well.

Getting a mortgage was really easy. Everyone was friendly and understanding and they knew what they were talking about. They knew their job well.

There's no holdup with 21st. The application process was straightforward and mine was approved in a couple of days. Everything was done professionally and in a timely fashion. I worked with Jamila and she was always attentive to whatever needed to be done.

21st Mortgage Corporation gave me the list of what they needed and they approved me quickly. On 21st Mortgage's side, everything was smooth and painless. I had a feeling of what everything would entail. The rep was very polite. She told me exactly what I needed. They said, "Here, we need your check stubs. We need to verify employment." There was a little hiccup where they miscalculated something. They fixed it fast.

21st Mortgage is all right. The rates are very reasonable. Everything seems to be going very well.

There was good communication. 21st Mortgage was responsive to emails and phone calls, and they answered questions that I had. I was able to call a couple of times and get things clarified. I liked being able to do everything online.

21st Mortgage's was cheaper than the rate we had before. Also, the rep was great.

Have been out of work with COVID. Everyone I spoke with at 21st was more than willing to help me in this difficult time. I got the loan extension which helped me tremendously. These people genuinely care about their customers. God bless them.

I called in today on my payment and account. She was the absolute best. She went above and beyond in helping me. It’s not just the call, but the people behind it. My family and I absolutely love 21st Mortgage. They're not just professional and business, but they're a family for life.

The rates are too high. Other than that, the process was quick and easy. By the time we got all the paperwork in, it was three weeks. 21st Mortgage Corporation was on the ball. Take your time and go ahead and do the appraisal system.

Calling in to this company is an absolute pleasure. Talked to a lovely woman named Emily and she couldn't be more polite, kind, and courteous. Thank y'all for being an amazing mortgage lender with amazing staff to back it up. Calling in feels like calling a friend.

The mortgage process was fine, but the appraiser took over 60 days to get an appraisal in and it had to be corrected twice. Also, I would love to have had a lower rate. Then I ran across somebody on Saturday who told me he could get me 5. I paid 6.3. I said, "You know, I'm not gonna mess with anything. I'll take it as it is." But he understood the terms and what it was about and he said he does have a guy who could do it a bit less expensive and the rates because he said he got it for me for 5%. Everybody at 21st was wonderful in every way. They're responsive, professional and caring.

The salesman put me on 21st Mortgage because he kept saying how hard it was them. And I said, “I wanna see. Let's go for it.” Just a challenge. But I enjoy having the loan with them. I could call right now and get anything I needed done done. Everybody that I’ve talked to has been friendly and answered my questions. And every one of them has always told me, “You have any more questions, just anything, just call.”

In my experience of having varied mortgage loans, no firm has match the quality and service provided by 2lst Mortgage Company. 21st Mortgage is an extraordinary firm with excellent well-informed representatives and a customer service staff that is always ready, willing and capable of assisting their clients regardless of individual needs.

Hannah was very helpful today when I made my house payment. Courteous and pleasant to deal with on the phone. Took care of my payment in a timely Manner. I would have to give her a very good review on the way she deals with customers.

I like getting calls reminding me when it's time to pay. It fits into my tight schedule. The only thing I would like to do is for you all to waive all my late fees and the rest of my payments because I'm a senior citizen still working and it's becoming difficult to pay this bill every month. Any suggestions, ideas or help would greatly be appreciated. Have a great day. Thank you.

The reps from 21st Mortgage were very responsive. If I would call them or leave them a voicemail, they would reach out to me right away. At first, I had issues with my credit, but they were always very helpful with whatever I needed. I spoke to several people and all of them were the same. But the process took around three months and it would have been great if it didn't take that long. However, most of it was because of the place where I was getting the mobile home from because whenever it came to 21st Mortgage, I was able to send the information that they needed from my phone on my email. So, I was able to update the information faster directly with them than through the mobile home place.

Mary Beth is kind and patient and has a wonderful sense of humor! She made the ordeal of "catching up" easy and painless. It was also quick. I answered at work and it only took about 6 minutes, start to finish. Thank you Mary Beth! I appreciate you. Stay safe!

Applying with 21st Mortgage was pretty easy. We came home and we did it on our computer, then we were approved in the next morning. The application and underwriting took about a week and it was two weeks before we closed. The process was quick. The reps we worked with were helpful and if we had questions, they answered them. If they needed anything from us, they let us know, and if we were missing something, we got it in as soon as we could. I was comfortable working with them and the service was very satisfying.

1st time using 21st Century Mortgage. Purchase the land with mobile home. They get it done as quick as possible, my loan department Trevor **. He help me very well and communication with me and my work place what they need to get the process done fast. Once everything done it close smooth and easy. Thank you for the help. My family and I enjoy the place we bought.

21st Mortgage's portal deal was easy to use. It lists down what paperwork you need and lets you download what forms you need. Then, you can look on there and see what you hadn't done yet. I loved it and the process was fast. The rep I worked with was also good and answered any questions right back.

Drew, the rep from 21st Mortgage, helped me go through the process and was very quick with everything. It was way faster than any other lender that I've dealt with in the past. I can't complain. It was extremely fast and easy. He gave me his number and extension and answered after hours. It was super easy to contact him as well.

Olivia was a great help during my payment history and payment over the phone. Also explained how the process of becoming a owner goes and was able to sent all the paperwork needed to my mailing address

Thank You! The Experience with 21st Mortgage was Great! Easy to use web payments and the few times I did have a question to be answer the staff was very courteous and helpful! Would definitely recommend