21st Mortgage Corporation Reviews

We were very pleased with our experience with the mortgage department and plan to use them again in the future for our next home purchase, the people were very helpful in helping us figure what paperwork was needed and the submitting documents was very easy.

We had the most wonderful agent, Ryan. He helped us through everything and if I had to email or call him five times a day, he was always there, always responding, and very helpful. We live in a very rural area and with COVID, the title company was very slow at getting things done. I changed my property decision every other day, and Ryan was so patient. 21st Mortgage was just great. They made it possible for a single mother with two children to finally have a home. It was hard to come up with the down payment that I had to come up with, but I did it.

I went into 21st Mortgage online, saw the application, filled that out on there and sent it in. The person I was paired up with had good manners and was quick to help me out and not leave me hanging. I got in touch with Teresa and she helped walk me through the process and kept me on my toes, calling me and making sure, “I need this in and that in. You got to get this done, and that done.” If I had any questions and she didn't have the answer right there, she’d go and find out, and she'd call me back and give me feedback on it. She was good. I enjoyed it. All we had to do is make sure we did our part of getting all the paperwork.

After I was denied a loan application for a repossessed home through Triad Financial, which is another manufactured home company, I did some searching. I saw that 21st was in the top five, so I applied online for the home and got approved. That particular home was in the state of North Dakota, and we're in the state of Texas now. When I spoke to Ryan, who was my loan processor, I loved working with him. He is a great asset to have. I said, "Tell me about what it's going to take. We're not looking at just a lot. We're looking at five acres of land that already has an established manufactured home on it, singlewide.” Ryan said, "As long as it appraises out, it doesn't matter the year, how many acres there are."

We're very happy with the whole service from 21st Mortgage. The underwriting and application took a little while because the assistants weren’t on top of it. But the rep I worked with was wonderful and he was so down-to-earth.

Applying for a first-time homebuyer program with 21st was easy. The process took about three weeks. Communicating with the rep by email was good. Everything went well.

They were able to do things that other companies weren't able to do like to close the mortgage. I've had mortgages in the past and they had a lot of issues with stupid things that didn't make any sense. The only thing I didn't like with 21st Mortgage was it was hard to get in touch with the rep. My interest rate is also high, but I wouldn't have been able to buy the property without them.

I'm a new mortgage loaner with 21st Mortgage. I worked with their rep, Adam, and he was so helpful. My experience has been good but I wish they could lower their rate. Ordinary houses have a lower mortgage at 1% or 2.5% from the bank. 21st Mortgage for mobile or manufactured homes is different. They gave me a 7% rate. I'm paying on time and my second payment is on the 15th.

Brianna was very slow and clear as she explained my options to accomplish what I wanted to do. She allowed me to make the payment over the phone, which she said was no charge, and I just needed to tell her how much of the extra payment I wanted applied to the principal. I'll check my bank in 2-3 days to see if it was withdrawn but it would credit my account today. I also was not clear what Escrow meant everytime I looked at my last month's payment summary id see an amount in escrow. She did very well explaining that part as well.

I did it all online and everything was processed online. We never had to meet in person, which went well. I gave 21st Mortgage all the information they needed and emailed all the copies of papers they needed, and they did with me. It went quick. It went good because I did it myself instead of going through a broker. What impressed me was the rep knew what he was doing, and he was good and quick about getting things done. Whenever I sent him the information, he processed it and would send me back, showing that it was accepted or not. Make sure that you have all your information gathered instead of trying to locate tthem. It seems to go a lot quicker when you have everything.

The process with 21st was good. I uploaded pictures then I sent them all the documents and we were able to do everything online, so it was easy. If I ever had a question or email, the rep got back to me in a fair amount of time. They really knew what they were doing. I would use them and recommend them.

I was very satisfied with 21st Mortgage. We bought a modular home and my wife and I applied with a different competitor but they rejected us because my wife has debt. But then, the sales manager told us that they would be able to go through some other mortgage lenders and be able to get us approved if the first one didn't approve us. They would find us some way of bailing us. They put me on alone and went to 21st. They approved me. Everything went really well, so far.

21st Mortgage has an online application and somebody from there immediately followed up with me. Then, through the process, they were very responsive. It was a very good experience.

21st had the longest mortgage process I've ever been through. It took from November the 14th until February before we closed. I've had mortgages completed within four weeks from the day I contacted my loan officer to the day I signed. The officer I had with 21st was out four different times during the process. When she was out, I'd send her an email and I'd get one back saying, "Well, I'm out until next Friday." Also, compared to the market for normal mortgages, 21st's rate is way too high. We got a decent rate at 7 but the market is at 2%.

There were a lot of questions and back and forth but other than that, the process to obtain a mortgage with 21st went well. There was just a lot of the verification that they needed especially because we're both retired. We also went through the process of trying to get together all the assets that we got. Unfortunately, some of the assets we had weren't considered as collateral. The rep really kept us informed about what was going on. Every time I called, he returned my call if he was busy.

Dustin ** is very rude and disrespectful. His arrogance and ignorance really pissed me off. Questioning my back pay from unemployment as if I was making the whole thing up. Didn’t know a damn thing about what I was talking about as he claimed to. Tried explaining to him how I received back pay but in his mind, I’m lying and back pay doesn’t exist. He just thinks he knows how unemployment works in all states. The way he spoke to me was beyond rude and condescending, I’m shocked at the customer service I received today. The fact that employees can be rude and disrespectful and still keep their job is beyond me. Definitely considering not doing business with them after this. Glad this isn’t my only approval.

I needed assistance with making a change on my account. The csr assigned to me (Jamal) was very friendly and helpful when we spoke today and answered all my questions in a professional, courteous and concise manner.

I like the quote of 21st Mortgage. However, underwriting was a little bit strict. They need to lighten up a little bit on that side. They were a little bit picky on the pictures that they wanted. But I understand they want to make sure everything's fine. The rep I worked with was good. He worked with me pretty well. He explained everything and went through everything step-by-step. Made the process as easy as he could.

It was a very good experience working with them. We text or email a lot. We kept in touch that way. But the application process took longer than usual. They wanted a lot of stuff. It was just hard to get everything together. But they made it easy to get a mortgage. The representative that I worked with was very nice. He got back to me and answered my questions.

My experience with 21st Mortgage Corporation is of the highest quality. They offer low rates, excellent customer relation, leavng no question asked unanswered, easy access to your account, in short, they excel in high standard in all areas of service. Highly recommend them to all.

Everyone was really professional and helpful. They always answered my questions when I called. Got back to me quickly. Overall, it was just a good experience.

The online process was very easy. That was great. The rep Tyler was good as well. He was quick about getting back to email.

For modular homes, it's hard to find somebody that will do the money part. 21st Mortgage was willing to help me and my daughter. We moved in together. It was nice. Their rep was wonderful.

I recently purchased a manufactured home. I paid cash for it, but I wanted to finance some of that. The park where the home is had a list of mortgage companies that did financing for manufactured houses. 21st Mortgage was the company that got back to me the quickest on the list. Once I got the initial paperwork filled out, and I got somebody assigned to my application, everything after that was very not difficult at all because Lindsay was on top of everything. She let me know when there was something I haven't done completely or correctly. She helped me through the process quite a bit because some of the things they asked for are not intuitive. If I didn't understand it, she explained it to me. And we ran into a ton of bumps in the road, but she stuck with me. I couldn't have gotten it done without her. It wasn't a breeze, but I got through it.

21st Mortgage helped me with a loan modification program 5 years ago and during Covid-19 gave us the chance to pay less for several months. Both my wife and myself have lost a substantial loss of income. My wife had been furloughed in March and then laid off in June. I also have not been able to return to work since February 2020. My account manager Tyler ** has always given me great advice along with his coworkers Stephanie ** and Meredith ** have also been so nice and helpful. I wish all banks operated like this. It would be a much better world. I really can’t thank them enough

The application with 21st Mortgage was fine. But the underwriting took a long time, seemed like a lot of back and forth. It took longer than I would have expected. I purchased regular homes before and it was much simpler. But all in all, it went pretty smooth. The rep was also responsive, maybe they could just return phone calls a little bit faster. Other than that, it was pretty decent.

The actual loan officer was very good at what he did. Our credit wasn't perfect. When I first talked with him, I let 21st Mortgage know that. And they just said, “Hey, we work with everybody, and I don't see it being a problem.” And it wasn’t. They were able to get us approved. However, the loan officer wasn’t the fastest getting back to me. I don't expect to get back within three minutes, but over an hour or two? He probably had a lot on his plate. The one time, I called, it was 11 o'clock in the morning, and he emailed me back and said, “I’ll be calling you within a half hour.” He called me back six hours later. I wish he was a bit better at getting back because I felt like I was being ignored. Also, I dealt with a lot of people because there were some issues going on that he didn't understand. He didn’t understand how the taxes worked here in Pennsylvania.

The way we talked a lot was through phone and text message. We didn't see each other face-to-face. I understand why that happened, but there's a lot of miscommunication, like 21st Mortgage said, "Oh, we need this paperwork." Then we ended up getting that paperwork, but he was like, "Oh, it's not the right one." That kind of hassle was not fun. But the reps were helpful and answered all our questions. They answered a lot of questions. When we did talk to them face-to-face, we found that a lot easier than talking to them through email and text. Also, they're quick. The interest is a little high, but I understand that too, just because the credits that we got weren't what they were looking for. Other than that, it was spot on.

They could improve the amount of time it took to get the process done. It was like three months. I was ready to give up. Everything we had to get done on our end, we produced it fast, but it got dragged out. But I liked the people we dealt with. They were helpful. I'd refer them to somebody.

21st Mortgage has been my mortgage company for almost 12 years. They are the only ones that do mobile home lending. The one thing that was weird was when we sent the money in, they misplaced our money. They didn't know where it went, when we did the FedEx next day shipping for overnight money handling. Like, “Did y’all get our money yet?” They were like, “No. We haven't.” “Okay. Well, we sent it in. Here’s the tracking number, it showed it arrived.” And they had to look in our files. But it didn’t automatically pop up. Somebody put it in a different location than what it was.

I originally went online to fill out a mortgage app. I got contacted by a robo email, but no one ever followed up on it. Then I tried to get ahold of that person but that person never called me back. So, I did some more research and I happened to find someone who was advertising here in this area. Once I contacted him, everything went very smoothly. They were very upfront about everything, so knowing and understanding what the expectations are, was easy to follow through them. The terms were fine too. But the interest rate was pretty astronomical.

Go on through covid 19 then going through two hurricanes they were absolutely amazing Helping me get my account current. Thank you Morgan and Lauren. These two ladies go over and beyond to help you and work with you to get what needs to be done doing. They helped out a lot and I really appreciate their help and understanding going through two natural disasters in less than six weeks apart. It was very traumatizing but their willing to help made it so much easier. Thanks so much to these two ladies

The application process was fairly easy, but it took more time than I thought it was gonna take. But that was primarily because I had to get signatures from the seller, and they are in Washington. So that was on me. Other than that, everything went fairly smooth. Every time I sent in a request, my loan officer responded within a day or sooner, and answered all my questions. My experience went well and it was quick.

The overall process was very good. But they could improve some timeliness as far as back and forth with emails that usually they would respond by the end of the day, which then I had to wait for the next morning. But the rep was very good. When she was able to respond, she did. She walked us through everything pretty much clearly.

They were wonderful and Jonathan was so responsive to every question we had and followed up on telephone calls. In this pandemic, it's very hard to get people to do what they're supposed to do and he was great. The process went very smoothly. They contacted us, told us exactly what to do, a lot of e-signing and it was great. Their rate was a little high, but that's okay.

21st Mortgage was fantastic. I originally had started to buy a different home and was going through a different finance company. But they were so frustrating. With 21st Mortgage, they would call and let me know, "We need this. Can you do this?” It was like night and day.

As we all know this past year has been a financial strain on many Americans and our household was no exception especially since we were living on limited income due to the Pandemic. When we realized our budget had been breached due to monthly necessities and commitments we began to panic. Finding ourselves in this situation was very uncomfortable for our family. We were not sure what to do or how to resolve our problem.

Heather & Tasha especially Heather has been extremely kind and understanding in the wake of my illness in the past 3 months. I don't think I would have been able to keep my house if Heather had not been extremely compassionate and kind enough to help me get caught up. I appreciate with all my heart everything Heather, Tasha, and the entire 21 Mortgage have done for me. You have a major winner in customer services agents with these two!

I had a good experience with them. They've treated me with respect. They notified me of any changes that were going to occur. I was highly satisfied with them.

Drew is a good loan officer to work with. He was wonderful, kind and patient and very thorough. But the rates could have been a little bit lower.

So far 21st Mortgage has been great. No wait times on phone calls and answers all my question clearly. They also take their time on calls to make sure everything was taken care of, which seems rare nowadays.

I found the application and underwriting process a little time-consuming because they asked for quite a bit. Then, it was just back and forth without having clear clarification with the loan, trying to be able to talk to me about stuff. They didn’t call until I started calling them like crazy. But when we spoke, the rep was really friendly and nice. I just didn’t like that I had to be the one to reach out half the time to get it done. Other than that, it went well.

I sent out an email saying that they were asking for more information, but the information was already there. We printed out everything we needed and everything we could get from our ability, and it was still wrong. We didn't know exactly what they needed to complete the mortgage. As far as the application, it was easy and self-explanatory, especially for me. I would definitely recommend them. They responded to the email. That was very honorable of them and they tried to work with me a little bit so I could understand what was going on.

They were pretty responsive.

Her patience and understanding are some of the best I’ve ever experienced in customer service. I don’t think I could ever ask for someone better to help me with my mortgage. She definitely deserves a raise.

Evan and Ashley at 21st Mortgage are friendly, upbeat and efficient. They covered every detail of what I needed to do. I have my mortgage and car insurance with them. They are always kind and helpful.

Wonderful staff at 21st Mortgage company. Monica and Alex were very helpful. Would recommend 21st Mortgage to all of my friends and family. Very pleased. If you're ready to purchase a home give 21st Mortgage Company.

I was looking at a mobile home and they gave me a suggestion of where to go because their mobile home loan vendors were really hard to find. I found out about 21st Mortgage and when I applied with them, the process was a little odd for me. The closing was delayed a lot because apparently, 21st had to have paper in our hands. They wouldn't accept DocuSigns and what really held me up was the owner was in Ireland, so they had to send the papers to her to sign to send back, then they had to send it to 21st.

Has really worked with me on this hard year. Has completely been understanding when I had Covid. They helped me with 4 months. The people on the phone never get angry and very patient with me. I am very grateful.

The application process took about a couple of days and the overall including the appraisal took about six weeks. Maybe they should speed it up just a little bit. But they always responded immediately after I called them. They were very cooperative. The rep would call me in the morning and explain what had to be done, and then a document had to be obtained. Then by the afternoon, we would talk again. I was very pleased with the results and the process went very smoothly. Overall, I was very happy.

Excellent Customer Service from Jamal. He took care of my question and resolved it with speed and professionalism. He suggested a resolve for an extra payment that I had sent in and answered all my questions. Thank you, Jamal.

I was purchasing a single wide, manufactured home and applying for a loan was easy, but making an easier setup for auto pay online would be nice too. The rep also seemed to be responsive, but he was sometimes a little unresponsive, especially to my Realtors.

Sam ** was really helpful and very polite. I have dealt with people before about help with my account and they have been very rude and do not care about helping you, just only wanted to get money. Sam was very helpful of going over my options and understanding with my situation. Hire more people like him.

After a little research, we found that 21st was the largest manufactured home lender and it worked for us. The application process was very smooth. It was almost effortless. The portal worked very well too. They just sent and told us what they needed. We scanned the stuff in and sent it back. The next day or so, we'd see a little check mark that said, “Complete,” and we moved on to the next step. We made the offer on the place we looked at on Christmas Eve and in the middle of February, we were moved in. I don't know anything they could do better unless they want to lower my interest rate.

Thank you so much to my account manager, Savannah, and her supervisor for assisting us during a difficult financial transition that has affected our payments. They have been so gracious in allowing us time to get things back in order. Thank you 21st.

21st got back to me quicker than anybody else did and things seemed to go easily. It was self-explanatory and the rep was good, helpful, and easy to get ahold of. Their rate was also not too far off, higher or lower.

I was really impressed. Once I went in and set everything up, getting all my required documentation into the system was very easy to understand. The gentleman who assisted us with the account was very quick to respond too. If I emailed him, I had an email back within a few hours. The loan was pushed through rather quick. We got everything done within less than three weeks. People can get it done a lot quicker when they have all of their documents prepared and ready to go.

Grant was helpful. He pointed me in the right direction with anything that I needed. The process went smoothly.

I spoke with Brianna ** and Candace ** today on why I was unable to make my on time payment, I explained to them the situation with the unexpected freeze that occurred. It unfortunately caused our water well to freeze over and break, I had to pay repair cost of $800 just to fix it. I'm so thankful to Candace and Brianna for listening and understanding, it was truly a stress relief to speak with as I was stressing any avenue to come up with funds. They were able to provided me with a solution that satisfied us both and I will now be able to focus back on my work and enjoy my weekend with my family without stress. Could not thank them enough for the service they provided me!

Every interaction with 21st has been pleasant. Each representative I’ve spoke with has been so friendly and beyond understanding when we were impacted with COVID-19. I appreciate the kindness and extent of knowledge each time I call.

Lindsey was very professional and so friendly! Everyone we speak with are always so friendly!!! We've been doing business with 21st Mortgage for over 20 years! We highly recommend them for your mortgage needs!

Their application process was very straightforward. They told me all along the way what I needed and where I was. The rep was very polite and helpful. The interest rate was way too high though. But 21st was very professional and very prompt.

The young lady was very helpful and made my transaction a lot easier. Thank you. I would like to refinance if possible to lower payments and cash out for upgrades to our home. We need a handicap ramp for disability wheel-chair.

This company has wonderful employees. They listen to your needs and either find a way to fix it or help get what you need. Very wonderful experience. Highly recommend this company and highly praise them.

Excellent customer service experience, the rep was very polite and helpful. I would recommend them to anyone looking for a great mortgage company to finance a home. They are willing to work with you if needed as well.

The company has been very good working with me on my claim from the freeze that affected my house. He was timely and prompt to arrive and assess the situation. He was very thorough in his assessment. I would highly recommend to friends and family.

I was buying against a mobile home and most lenders don't lend on mobile homes, but 21st Mortgage was able to help me out. The property that I bought was in Florida and because of COVID and all that stuff, it hindered the process from being as smooth as it could have been. But 21st Mortgage was very professional and they stayed on top of it. They didn't disqualify us from what we had initially set out to do. They're a good company. The whole process took about 45 days. They handled it very well and they did what I needed. They're perfect. Their rep was very patient and he was excellent at his job.

The process was kind of messy. There were a lot of issues and a lot of things 21st needed from me and the seller. The seller was in Texas and she was a very nervous seller, which made it difficult for everybody. She wanted verification of all kinds of things and wasn't sure about how and why 21st needed things. It could have been easier, but I don't think it was 21st's fault. Also, I was really irritated with the rep I worked with. He kept telling me what my house payment was and in the end, I find out that he wasn't including my escrow account and my house payment was $195 higher than what he kept telling me. That made me mad. I wasn't very happy.

Bailey knows what he's talking about. He use great customer service. He gives good information. He's always cheerful and happy and a pleasure to talk to. Could not ask for a better financial agent. He is always set a pleasure to deal with.

Sam ** and Ryan ** are professional and an asset to this company. I appreciate what they do for me. I feel valued as a customer. I do recommend this Mortgage Company. Thank you for your service, it is my pleasure to do business with you.

The application process was lengthy and cumbersome. The rates were also a little high. But it's not a standard mortgage. It's a little different, so they're a little higher than I'd like them to be. The website was clunky. Once I've made a submission of a file, I couldn't resubmit anything else under that same task, until somebody reviewed it. So, that delayed the process as well. If we're allowed to submit more than one file onto the task, that would help. But after we got through all those hurdles, we didn't have a problem at that point.

The rep I worked with was great. When I had any questions, she was pretty quick at getting back to me. My experience with 21st was pretty easy for my first time.

I would like to say that Chloe ** conducts herself in a Excellent professional demeanor. Easy to work with, always has an upbeat attitude, and gives you excellent customer service. If I owned a business I would definitely employ her in my office!!!!

Every time I was supposed to close on the loan, the reps would say they don't have my paperwork yet and then turn around and postpone it. They postponed it four times. Adam, the rep I worked with, was all right until all of a sudden, he didn’t know anything. We were turning over when we were at the closing date and we couldn't get anybody to contact. I’m not happy. They can be more communicative. I don't do emails and they want everything done by email. I could not talk to anybody on the telephone. I would expect them to pick up the phone but I need to go to an automated system and then they never return the phone call. If I could find somebody else to refinance with, I would refinance with them because 21st Mortgage's interest rate is at 8% and that's ridiculous.

The entire process was stressful for the most part. For a little bit, it felt like nobody really wanted to work with me and help me. I was frustrated for a couple of weeks. I didn't hear anything and they kept telling me I needed something but didn't describe to me what it was. I had to call three or four times within a week just to find out what it was exactly, to find out that I had already sent it to them. Lindsay, the rep I worked with, didn't get it sent to where it needed to go so they didn't notice that they had it. It extended my process for a couple of weeks.

Thank y’all so much for working with me and my husband. It is greatly appreciated and y’all are doing an awesome job!! Jessica and Liz I think that’s her name. Y’all have be a great help to me and my family????

Tasha and Tyler were the two agents who assisted me today. Tyler calls anytime payments are late. Late or later than usual. I've spoken with Tasha only once. Today being that occasion. We come to terms and both parties are happy with what was agreed upon by both parties. Thankful I am.

I love Ryan who works at 21st. I dealt with him and he was wonderful. I really enjoyed talking to him. He was a very polite person. The only thing I didn't like was that the interest rate is higher than buying a house. Other than that, I would definitely recommend them to other people.

Anite was extremely helpful during what has been a sad and stressful time for my family. We are trying to help my father who is hospitalized and not doing well. Because of this, we were in need of some information that I had recently realized that 21st Mortgage might have. Anite was absolutely wonderful at listening to my issue, understanding my needs, and finding the info I was seeking. Unfortunately, the documents we needed were not embedded in the info, however, that is not my point. The fact that Anite helped me in my time of need, and she did it with such professionalism and humanity, needs to be acknowledged and honored. Thank you, Anite, for all your help. You are appreciated.

I'm used to other people doing everything for me, but COVID forced things underground. I got online, did the application by myself and it was very easy and intuitive. It led me through the steps and that helped me out a lot. The process was very easy and clicked along. I’m happy about it. This was also around Christmas time, so my guy was out of the office at times, but there were no surprises. I always knew in advance when he was going to be out of the office. He was cool and the process was quicker than I expected. It went fast enough to where the house was sold and the previous owners were still in it looking for another place while I was still in another place for a month.

The application with 21st Mortgage was good, easy and fast. My loan officer she works very fast. When I send the documents, she responds very fast.

My son used to be in the mortgage business for a number of years, and he helped me select 21st. He knows more than I do and I took his advice. I got a modular home and we are very pleased to find that they lent money for this type of investment. Quite often, my son was on the phone with me. He asked the appropriate questions and he helped walk it through me. Between my son and their agent, things went very smooth. It was also within our time frame, so there was never a deadline that they didn't meet.

I was originally going to buy a new mobile home, and 21st approved me right away. When I started looking again, I decided I wanted to use one and I went to them because they approved me so fast. The interest rate was a little high, but that's okay. I'll pay it off early. The reps were all great too. Everybody was very helpful and nice.

The process was from the beginning of September to the end of December and it was very time consuming. There were lots of doing things myself and figuring things out. It was very hands off on the other guy’s part. Especially as a new buyer, I had no direction. It was just a text. I need this, this and this, and no explanation of what those were for someone that has no idea. I would have thought there would be a little more hands on explanation of what exactly 21st was looking for. I was like, “This is what I think you want.” “No, no, no. We need this instead.” They could have just said that instead.

When, I tell you Elise has been amazing with helping Me Do everything I need to do to have a closing Date soon as Possible, She has been my guardian Angel bc I have had some bumps in the road but soon as she got assign to me Everything Has been great, It was a pleasure working With her. Y'all are the Greatest, She was kind, honest and work quickly.. Thanks Debra **.

Try 21st and get a home with them. In three weeks, I closed and the process was very easy. Service is okay too. The reps were good and reliable.

I wasn't too joyful about 21st Mortgage's interest rate but my house was a manufactured home that was moved from one foundation to another, and they are the only ones to accept a loan on it. Everyone was pretty responsive when I was going through everything and they follow through. I got my house, and I was happy. My brother was also buying a house, and I was buying his house, but his sale depended on mine. So, I'm really pushing by calling every day like, "Hey, what status? How is it gonna happen?" So, it should be really quick for me, and it took pretty much as fast as it possibly could.

Drew was excellent. He let me know everything that I needed straight up. The only thing I didn't care for was it was like one person didn't know what the other one was doing. I sort of had to wait a couple of days and the closing date had to change. I didn't like that. But they were very apologetic.

21st Mortgage finances double-wides. The application took a little while, but it was okay. They explained everything and they were always there if I had questions.

21st Mortgage best suited what I wanted. I did everything that they needed done pretty much though. My loan officer, Lindsay, kept emailing me, needing this, needing that. I was thinking, “Well, damn. I’m supplying all the legwork myself.”

It was an easy application process with 21st and Lindsay, the rep I worked with, did good. If a friend or family were considering 21st, I'd tell them they should go through because 21st is really good at what they do.

I called the number provided by their website. The lady that answered was rude and very unhelpful. I would NOT recommend using this lender, on top of their interest rates are way too high for the current market. I will NOT be using them and will tell others not to as well.

My debit card was hacked last month and this threw me off my payment schedule. Sam ** was very understanding of my situation and worked with me to get my payments caught up. I am very satisfied with the level of care and concern that I received.

My neighbors recommended 21st Mortgage based on their experience. They have them financing their properties as well. They had good things to say about 21st. We were purchasing at the time. They said that 21st took care of them and had a really smooth and painless process. One thing I really appreciated was all of the templates and 21st tried to make it as painless as possible. It's a little bit unique doing mobile home financing. Sometimes it can present some more challenges as far as dealing with the community and sometimes not owning the land. 21st really has a pretty good layout of how to go about it properly. I'd recommend 21st, especially if it's any type of mobile home financing. They really have that figured out and got a really good process there.

Everything’s fine with 21st. There was a lot of stuff with the application process, but it was good.

The underwriting process was a pain because we tried to get ahold of our processor. If we reached out 20 times, she responded twice. We called and complained but 21st Mortgage never transferred us to anybody else. Finally, she came back to work, and then she got a broken leg, that was why she didn't respond, which was totally understandable. But at the same time, we were trying to close our house. It was such a huge deal for us. It caused us to close a month late and it was a train wreck. They could improve their communication. The other thing is we're in the middle of COVID, so a lot of it is perception. We snap our fingers, and somebody gets back to us. I assumed that she was working remotely, and there were a million other variables that I could have been more understanding about. If I had options somewhere else that would have given me the same terms as 21st, I would have switched in the middle.

I was comfortable working with 21st Mortgage. Their rep was very patient with me. The rates are too high but it was all right.

21st Mortgage is good and I like them. It took a long time to refinance my house. We had a lot of problems because we couldn't get the one paper for the courthouse over here in Salinas for the city. But 21st Mortgage helped me.

The young lady who sold us our piece of property in Florida had done business previously with 21st. I needed the opportunity to get it closed fairly quickly and 21st could get that done, whereas the other mortgage company in town that she was familiar with couldn’t facilitate the timeframe. The process was very well done to the point that I needed little to no interaction with the team. We sent something in at 11 o'clock at night and by the next morning, it was to be reviewed. Then, we get a checkmark next to it, meaning that was off the checklist. I sell cars and I run a large dealership and I wish my process was as comprehensive as 21st Mortgage was.

Bailey was a awesome representative and very Polite and helpful.??? We need more representatives like him. He made sure that I understand clearly about my account when the funds was going to be come out and to make sure I was clear on everything.

The process with 21st was kind of complicated at first because there wasn't any communication. With COVID going on and emailing back and forth, it was a hectic process. The rep I worked with was a real nice guy but he did not reply back to us as frequently as we liked.

21st Mortgage was easy to work with. The underwriting process took about two to three days after we sent all the files in. The entire timeframe was pretty quick. Customer service was very flexible and quick to respond. They let me know right away when there was a missing document or if we sent the wrong document. For that time and how much I had put down, the terms and rates were the best I could get.

Shawn ** and Toshia ** Has been great help since I have been talking with them regarding my account. They have great people skills and knows how to talk to customers. They makes you feel comfortable when speaking with them and you don't have to worry about being talked to like you're not an adult when speaking with them.

Poshia is very professional and kind and seems to know her job very well. She is willing to help out to the best that she can. 21st has a great employee and should do what they can to retain this person.

Very few companies lend for a manufactured home. I went with 21st Mortgage and their rep messed up multiple times on multiple things during the loan process. One example was with the insurance. She said it was fine then when it came to closing, she said there were a few more errors. She kept changing things. I had to reach out to her on multiple occasions and asked her for an update.

21st Mortgage offered home loans on a manufactured home. The application process is always difficult no matter what lender you go through. The only difference with 21st was it was all done online, which was very convenient. Altogether, the process took about seven weeks. My rep was always very helpful and was readily available whenever I had a question. I didn't wait very long for a response anytime I needed something.

I have been working with Alex ** for almost 2 years now and he is great, always understanding and works with me on my payments. Great company to work with, definitely recommend especially working with Alex.

The company that I was looking at houses with uses 21st Mortgage more than any other company. And he told me that that would be the best way to go, and they were the best with it. They had different ways of getting the loans that would work out for me. The only problem from the whole thing, which is something very minor, I sent the paperwork a couple of times and they kept changing the paperwork. I understand that with the pandemic, they had to take extra precautions with everything. So, I would send the papers, and then I had to send the papers again with other information on it. But other than that, I called the rep a couple of times and she was very straightforward. She explained everything to me so that I was able to understand it because I didn't understand a lot of the terms. That made it a lot easier.

The person who helped me was very courteous and helpful. He explained what I needed very thoroughly and told me the procedures. He explained everything kindly and didn’t try to keep me on the phone forever.

Tasha and Aubree were extremely helpful. They gave me all of the information I needed. If I ever need a home loan in the future I hope experience will be as pleasant as today. Great people at 21st Mortgage.

My experience with Bailey and Sam ** at 21st was A+ customer Service. Sam and Bailey were very helpful and respectful while helping me. I have not always received this type of customer service from this office. You guys rock! Thanks again!

I was comfortable with the rep I worked with.

Mrs ** was very helpful and respectful and making it so I can understand my mortgage and also all my questions and she was just very very helpful and make it here well I can’t really really understand. Thank you Miss **.

21st Mortgage Corporation was the only one that does a mortgage on a manufactured home. It was comfortable working with them.

The process with 21st Mortgage was fantastic. They really helped me and they moved it right along. I was just taking so long and then they just stepped right in and got the closing for me. They were great at the closing. The rep was good, too.

Excellent service. I inquired about our new payment book and why our payment went up. The gentleman helped me better understand what was going on. He also explained a few other things for me. Very helpful!

I went to the 21st Mortgage website and applied for a new loan. Their application process online was fine and the website was user-friendly. The whole process took about two months. I had a good loan rep that answered any question I had. I would just email him when I had concerns and he would get back to me typically that day. I was comfortable working with 21st Mortgage. This was my first time buying something so it was an exciting process.

Whenever we first got signed up for the mortgage, everything was cool. It was pretty quick and easy. The only thing that we had more trouble with was when we refinanced and there was a lot of confusion. Some things weren't explained very clearly. Part of the process is you have to send in pictures of your home, which we did, but then they weren't the right pictures or they asked for more than what they originally asked for. There were things that we had to resend over and over again and it took longer than we expected. But in the end, we got it done and because it took us into the next month, we got a refund for that month that we paid over for.

21st did a great job with our mortgage and it was a very smooth process. They were very easy-going and they got back to us in a timely manner. I was talking specifically with Teresa and she was very helpful through the whole thing. It was a lot easier having her to email instead of a generic email. I wish that was more across the board and not just in my case because I really like dealing with real people. I'd highly recommend 21st.

I had a good experience with 21st Mortgage. Everything went smoothly and my loan officer was helpful. Every time I had a question, if I called him or emailed him, he got back to me promptly. However, the property that I was getting a loan for was going into foreclosure so that account was behind. We had some communication issues because they didn't communicate with each other very well. We were calling one guy for something else then another guy for another. They told us they were gonna put a note down but he contacted them again to get it going. On my end, it was a lot of work but the people that I spoke to were helpful. Once I got my income turned in, the process was pretty quick. The underwriting got changed a few times but every time the numbers changed, it was done within a couple of days.

We started up a whole new mortgage with 21st Mortgage and the rep was good at answering questions. If we had questions and reached out to him, he would respond in a timely manner. The application itself didn't take too long but because I had to get a letter from my employer with my check stub, it was kind of screwed up because 21st Mortgage needed it dated for the following day. They had to wait until I got a check two weeks later to be able to consider my income which was insane. But it wasn't all their fault. I work for a hospital and they went through a third party verification place that sends it out and it only updates on paydays.

I’ve been astounded with 21st Mortgage. I got in contact with them through Scott that handled some of the financing. I was lucky I got a great guy down there to help me out. I was really happy. My wife had such a fiasco with the application process though. She got to a point where she just plugged numbers in to move on to the next stage. There were parts of that application that weren't real pleasant. But overall, once you’ve plugged it in and got a human being, it was super. The process was trying but it was handled well. I need some more of their business promotion forms that I’ve gotten in their last mailing. I wanna get it going up here for financing for these parked trailers.

The rep was good but there was a part of the process that he didn't disclose to us. At the very last minute, we had to come up with more money than what was disclosed to us. Other than that, we've been very happy. The process was straightforward. Everything was done online and email and it went really well.

The experience was good for my first time. I like the rates. I had a wonderful credit and they get a good interest rate on my household. However, the guy I had didn't help that much. Any time I would call during his office hours, he never picked up the phone. But if I emailed him, he answered right away.

It was excellent with my rep. I couldn't ask for better customer service. My bank had made issue with my first mortgage payment so I had to call and let 21st Mortgage know that. The gentlemen I talked to was amazing. Then I called ‘cause I thought they messed up again and I was worried that the payment wasn't going to go through. The other gentleman I talked to was awesome. However, it would have been good to have a little more clarity on the down payment process and a good faith offer and how it's applied.

21st Mortgage was one of the only companies that financed the type of loan I needed because I was buying a used manufactured home. Trying to get the money from my 401k for the second portion threw a wrench in the gears and made everything difficult. Getting all the information ahead of time would have made things a bit easier. Other than that, everything was fine. 21st did its job.

The process took time. I had to go step by step. But it was easy. I was happy. I would definitely recommend 21st.

21st Mortgage was awful. I'm still currently going through a divorce, so we're in the process of selling our regular home. I was looking to purchase another home in a modular park and because of my divorce, a bank that I was trying to go through totally denied me. I found 21st and for four straight months, I had to literally do every single thing imaginable on this earth to try to get this loan. It was ridiculous. They accepted my loan, then they denied it. “We can't do anything about this,” and then all of a sudden, “Okay. Now, we all accept your loan.” They drove me crazy.

Everything was great with our experience with 21st Mortgage. They were very knowledgeable and walked me through the whole process.

The process with 21st Mortgage was super easy. Whenever I had questions and called, they were super fast to get back to me. Overall, I was very pleased with it. I would definitely recommend them for any mortgage loans.

I helped my mom a lot because her first language is Spanish. I was the interpreter throughout the entire thing and this is what happened. Initially, everything went really fast because we found a mobile home for my mom. The Realtor also had a really good relationship with Kelly, but she went on leave because she was going to have a baby. Before that, she was on top of it. She would respond, and she would call. She wanted to get things done and then, that fell through. When we found another home, it took us at least a month and a half.

21st Mortgage was one of the only ones that I could find that would do a small loan for a mobile home. The process was easy, but because of COVID, it was time-consuming. It couldn't get closed because they could only let so many people in at a time to close. It took a couple of months. Apart from that, the person I dealt with was awesome. He personally answered the phone every time I called and he was very helpful.

I bought a mobile home and there were very few lenders that dealt with mobile homes. I like that 21st Mortgage does conventional loans versus FHA loans and so I signed up with them. I had a hard time underwriting with the title company. I had to go back and forth three times filling out paperwork that was lost or not turned in properly. It took eight months to close my loan because the seller didn't have their act together. They didn't have any probate court and did not renew properly. Still, 21st Mortgage kept pushing to get it done. My rep drew is a very nice guy. He was very helpful and responded every time I needed to talk to him.

Collen was very helpful and had very good customer service. Definitely recommend speaking to him for help or any questions. He was very dedicated to help with any questions or concerns. Was happy with the customer service.

I was selling my house and I didn't have quite enough to cover for the trailer that I was purchasing and in Michigan, there's nobody who finances a trailer. I had called a few banks that were around me, and they told me about 21st Mortgage. The application process was super easy. Getting in contact through the phone was a little bit difficult with my loan officer, but she responded to emails very quickly. So, we have been in contact through emails mostly. The rates were good. Mine got changed a little bit because of my credit. At first, I got quoted one thing and then it changed a little bit.

I was putting the house in mine and my wife's name from family members. We've been renting for almost two and a half years. We went ahead and made it legal. The process was fairly easy for me because my wife did everything. I just signed the papers. Everything went good. 21st Mortgage has great customer service and good rates.

We needed to lower our living expenses. We're paying too much in rent. We went with 21st Mortgage's mobile home loan. Their application process was fairly easy. I like that it was online. My loan officer, Teresa, was very easy to reach. She's personable. She was very helpful in every step of the process. She would handle questions as they cam. She was quick to respond within at least a business day, and provided insight if need be on how they handled the loan process. 21st did everything really quickly and that was really nice. They were easy to contact even with the pandemic and the holidays. They were clear about any issues that may arise throughout the process. So overall, they were very helpful. Their interest rates are a little high but other than that, they are a good company.

Paula **

21st Mortgage was able to help me out. The officer was professional and he did his work. Also, the process didn't take very long and it went smooth.

It was really smooth on 21st Mortgage's end. Every question I had, they answered. The process was drawn out because of the other issues we ran into that did not pertain to them. But, they worked with us really well and made sure that they kept us in the loop. Also, I was a little nervous at first hearing about how high the interest rate was. Once we sat down to do everything, we figured it would be best for us to get the shorter loan. 21st was fantastic to work with. We did not have a stressful time as far as everything on their end.

21st Mortgage is a good place to go to. They have good people. Working with them made life easier.

Cali and Tasha are the best. They exhibit great customer service and I highly recommend them. They have been working with me to ensure my needs are well taken care of and I truly appreciate them for it.

21st Mortgage was super helpful. If I had questions, my rep responded within a day. The application and underwriting were really fast. There was no land involved. It was just a trailer. It took a week to get everything together. Then, 21st sent us the documents. We had to get them notarized and sent them back. We closed two weeks later. 21st was very good. I'd definitely use them again.

A lot of other providers don't do trailer loans. The process with 21st Mortgage was pretty easy to do. The real estate agent took care of a whole lot of it. The application process seemed pretty straightforward and easy. A lot of the information would be obtained, but it was okay. My loan officer was a nice guy. He seemed to handle things very easily and with care.

My experience with 21st Mortgage was a little bit complicated, but part of that was me, not them. I don't think I understood how to answer some of the questions correctly. I'm 70, so I'm not as computer-savvy as a lot of people 20 years younger than me, and so I kept misunderstanding. I made a few missteps that delayed the process a little bit. But aside from that, it went pretty smoothly. They were pretty fast unlike other people that I talked to in the past that financed mobile homes and manufactured homes. The loan officer seemed very professional and knowledgeable about what she was doing. I felt like she worked for me. Everybody wants to save more money but as far as the process with 21st went, it was fair.

I was browsing online for mortgage companies and I happened to find 21st Mortgage. Their process was pretty straightforward. Their reps were professional, easy to work with, and I had no major issues. I could reach them relatively easily as best I could. I was overseas at the time.

I found 21st Mortgage through the community with the mobile homes. They connected me with 21st Mortgage. So, I did it on site at the place I got the mobile home at. It’s my first time doing it. The process wasn't as daunting as I thought it would be. They kind of helped me. When I emailed them about something I didn't know, they were quick to email me back. They give me information about that. It's really helpful of them walking me through and helping me understand things if I didn't know.

We were new when we moved down here and a lot of the places we went to didn’t have the kind of a mortgage we wanted. My son happened to find 21st for me. Most of the process was done online. I'm not a computer guy so it was a little rough for me when I tried and do stuff on the internet. My son helped me out on that stuff. There were some stuff that came out in the mail but those were stuff that 21st didn’t want to have online either. Customer service was exceptionally good. I talked to them on the phone and so did my son and everything was really nice.

We had an opportunity to purchase a manufactured home from a friend of my wife's that we thought was a decent place and it was at a decent price so we looked into a mortgage with 21st Mortgage. We obtained the information about them, we got in touch with them and the paperwork was sent to us. Some of them were done online. The process seemed to go smoothly. It didn't seem to have any irregularities in it. The rep, Teresa, was a professional in what she did. Her manner was good and she was friendly. 21st Mortgage is a good mortgage company.

Kayla was my representative and she was absolutely fantastic. She was very patient and answered all my questions. Sometimes, it was a little difficult to get in touch with her but she was very good about making sure she called us back. We ended up doing it twice with her and the first time took about 30 days. We did not feel that there was any type of delay from 21st Mortgage. I also appreciated being able to send my closing papers especially during the pandemic. Not having to go somewhere was nice. The whole process for us was a good experience. It was fairly painless.

We were very well satisfied with 21st Mortgage. They did a good job for us. Ken was outstanding. He solved problems that were very difficult. Stellar, worked those problems through and got this thing done. Their rates and terms were fine too. We requested 10% down, but we had to put 20. But that wasn’t difficult. It was just a bump we had to get over. Everything went well. I would recommend them to anybody else I knew that would be in the same situation.

My rep Joy was fantastic. I could not have done this without her. She kept me going and let me know what I needed to send. The insurance department was horrible though. No one could answer my questions about the policy. Some of the people there were not licensed. 21st sorted things out for me after a couple of kinks. My closing process was so smooth. I was working on some closings for a couple of my customers who were closing on mobile homes. They had switched lenders three times and months and months for them to close. I'm glad I didn't go with those companies. 21st Mortgage is perfect.

We were buying a single-wide trailer and 21st Mortgage was the only one that would finance it. Everything was done online. The application process was very quick. They were on top of everything.

The process with 21st went very streamlined and good to go by. I enjoyed dealing with Adam. He was the agent that dealt with our mortgage approval. He was very professional and very timely. I had a very good experience. I'm very happy and I'll recommend 21st to friends if they want to buy.

I was laid off work do to the COVID-19 pandemic. I made my mortgage payment for as long as I could until I was broke. Thankfully 21st mortgage has my back and worked with me and is helping me and my family get through this slump. Morgan, which is my lone officer was very professional, courteous and is very knowledgeable. Thank you so much????

21st Mortgage was good. Since it was a manufactured home, they were one of the lenders. I’ve heard of them before and I chose them since I already knew who they were. I was hoping the rate and terms were a little better, but unfortunately, it is what it is. Still, I appreciate the process. There were a few hiccups, but it wasn't anything on their end. It was the appraiser. That took a little time, but other than that, it went by smooth. The agent that I had, Jonathan, was really helpful during the whole process. He was always there. He returned my call when he didn’t answer within a timely fashion, and that was great. This was my first-time experience, so we were constantly going back and forth, and he did everything he could to help me.

21st Mortgage was great. The application took an hour and a half because I didn't have all the information with me. Apart from that, the process was simple. I did it online, which was very convenient. I did it on my phone on my free time too. Araceli was there all the time. Whenever I would ask her a question, she would text me back right away.

21st Mortgage is one of the limited ones that would give financing for a manufactured home and I had zero problems with them. There was a little hiccup getting started with the first couple of payments though. I was expecting a coupon book, but that was mailed out through a third party, so that was not 21st Mortgage's problem. Eventually, I ended up getting my coupon book and so far, everything seems to be going well. I was a first-time customer and once Grant and I got on the same page and terminology, everything went fine. It was just a matter of trying to figure out what definitions he was talking about for me to provide him with the correct information. The application and underwriting process took 60 days and I was okay with it.

We bought this house which is a double wide mobile home, and it's on an exceptional piece of property. We thought it would be a breeze. But it just seemed to take forever. Rather than telling us everything we need up front, 21st Mortgage sends us piecemeal, "We need this. We need this. We need this and this. We need this." Went on forever. If somebody came to the front door and said, "Hey, I'm here to talk to you about your mortgage. And we'd like to lay it out for you what we need." That would have gone much smoother. If they told us about this all up front, we could have gotten it all done, and I would estimate half the time. But once we did things, step by step, it all went through.

From application to underwriting, the process was very painful with 21st Mortgage because of the lack of communication by our loan officer. I had to hound him for answers and sometimes, he wouldn’t return my calls or texts. The process took way too long as well but it's done and I'm happy about that. Still, we plan on refinancing with 21st Mortgage for not too long and I wouldn't go back to them because of our experience. I'm a federal employee, so I tend to move a lot and we bought and sold houses quite a bit. And this is the worst experience I've ever had in buying any home.

At the start of the process, everything was going smoothly with 21st Mortgage and I got all the information I needed to provide. But when it came to the closing, there was a quote from the insurance company and nobody told me that the insurance on the home had to be bound before we went to closing. If I had known that, I would have had that done. So, that caused me not to be able to close on time and that cost me a half a month's rent plus a late fee that I had to pay the owner of the home at the time, which I was renting.

I was looking into a mortgage to buy a mobile home. There were a very select few lending companies that come up on an internet search and 21st was one of them. I went with them and their application process was easy to do. Trying to do it from a cellphone, it took about 20 minutes because it’s not easy doing it from a cellphone versus a computer. The loan officer that started everything up for me and followed me through the whole process was phenomenal. I had one straight loan officer to get me through the whole thing and he was the sweetest guy. Everything went through seamlessly, especially with covid. When I made a settlement, it's not like your typical settlements right now. Everything's over online documentations.

The Realtor mentioned 21st Mortgage. I've also tried looking for other places, but everybody charges that much for a loan for a mobile, so I didn't think I had a choice but to go with 21st Mortgage. Their rep, Teresa, was fine.

The process went fast. And then, the rep was good with the follow up. Also, I like 21st Mortgage's quick response.

While I am generally pleased with the loan experience, the time for loan approval was less than stellar. There were times when my loan broker didn't respond to me for days. Also, the appraiser rated my storage shed as fair when it was only a few months old. Likewise with the skirting (the house is only 2 years old) and the landscaping was fair (I put in an $8,000.00 synthetic grass ground covering that was only 2 weeks old when the appraisal was made). There are houses with less square footage, less upgrades and no yard that are a year newer appraising for much more than my house. I was told one interest rate then when we were getting close to closing I was quoted a higher rate. This seems like a bait and switch to me. I was also told that my down payment went to principal reduction but then was surprised to see origination fees that almost equaled my down payment, so in essence my loan amount stayed the same. Seems very shady to me...

We had so many problems with 21st Mortgage. It was one of the poorest services I've ever had. We had to keep following up. Every time we called we had to go through like it was the first time, and we told them, but they didn't seem to care. We'd be on the line forever. My wife was constantly calling and a lot of times they never called her back. We had to wait, and then the rep would call and leave a message. We had to wait till the next day because we are in Colorado, they're in Tennessee. They’d call us at three and by the time we got to message it was 4 o'clock, they were gone. They should make it much easier to be able to communicate with them when we call and not have to go through a code every time we call. It just took us forever to get that loan to that company. It took at least five weeks total, from beginning to end. I was very disappointed.

We wanted to get into something that we can call our home instead of renting all the time. We went with 21st Mortgage and it's been great with them. Their process is simple and fast. It took 3 weeks. Our rep was Ken and he was a great guy. He helped us out a lot too. 21st Mortgage is a good company to go with to get a place to call home.

Great experience from start to finish! More than willing to do their best to get you a mortgage. I was impressed by how kind everyone I spoke was. I had not heard of 21st Mortgage before. Now I will recommend them to everyone.

Everything was okay with my experience with 21st Mortgage. They approved me fast and I was happy with it.

My experience with 21st Mortgage was very good. Drew ** was friendly, polite and very professional. He answered all my questions promptly and efficiently. I would recommend your company to my friends.

I highly recommend Grant ** who was my mortgage officer. He was patient, understanding and helpful. Not once did he make me feel like a bother with my questions. Things went smoothly. Grant deserves recognition!

The process was long and slow, the mortgage rates are higher than what I qualified for on a conventional mortgage, the term is shorter than I would have gotten on a conventional mortgage. I feel like you have your customers at the mercy of your terms regardless of their credit and would have chosen someone else if I had had the option, but it is what it is at this point and I was finally able to purchase my home.

I was referred to 21st Mortgage by the Realtor. I chose this lender because I was in search of someone that did lending for mobile homes and my selection was very limited in this area. The application process was fairly simple and easy to self-direct. They were knowledgeable and was able to answer all my questions when I had them. I just wish for better communication since they were a little hard to reach. I'll read something, and then I might have questions later for quick clarification. I would have preferred some better effort on explaining some of the things that were being handled or what was asked of me. I was unaware of a lot of things that I had to do a lot of research on my end. It would have been nice to have someone that would guide me a little bit in the right direction towards something.

Drew was my loan officer. He was wonderful and very nice. He explained after I filled out the paperwork. Then I started getting some emails and I was getting overwhelmed so I called him. I couldn't read all the stuff and I asked him if we could go over it and just tell me over the phone what's going on. He walked me through all that. The website is very user-friendly as well.

I made a purchase for my mom, I signed on it. She had a real estate agent and 21st Mortgage was the one that he chose. It took a long time. But I'm in New York State and the purchase was in California. It was amazing how everything was all DocuSign. It’s the only way we could have got it done. If we had to use snail mail, we'd still be doing it. So, it went fast. There were one or two times I had questions. I called and they were great. It went pretty smoothly.

I just want to say that 21st Mortgage probably has some of the best service I’ve ever encountered in a large corporation. They have always been professional and courteous and try their best to work with me in times of trouble. They’ve always been understanding of my situation. Thank you 21st for your wonderful customer service.

They are always very polite, helpful and answer any questions I have when calling in. I would recommend their mortgage services to potential customers. I called to make a payment and the rep was very professional.

I found 21st Mortgage through Triad Financial. I called the agent directly and we emailed back and forth. Everything was really straightforward and transparent. It was pretty easy to get a loan through them.

21st Mortgage would finance the home that we were looking at. There wasn't a lot that would finance, but they did. I was able to just email the documents in. The rep answered my call and all the questions that I had whenever I called. 21st Mortgage did everything that they could and helped me out. It was a good experience with them.

Awesome people and good people and great listening nice to talk to miss Valerie. Hope that y’all are doing good on the COVID. We should have more people like her and that will understand what I have to say. Thank you ????

I've called 21st Mortgage a few times and they are always very nice. Bailey, the financial advisor, is very sweet and helpful even with my toddler yelling in the background. She answered all my questions and gave me the steps needed.

Professional and easy to work with and customer service and support awesome Lindsey ** very helpful and accommodating to our needs. Would highly recommend 21st mortgage to any looking for fair honest lender.

Nadia was very professional and provided excellent and prompt service. She was courteous and answered the phone promptly. She did not put me on hold and answered all questions. She thanked me for my business at the end of the call. Thank you again Nadia for excellent and personal customer service.

Called and made my house payment and Katie was very friendly and helpful. Katie was prompt and very knowledgeable! I hope you all have a very Merry Christmas and Happy New Year!!! May God Bless you all!!

We bought a modular home that was moved off of the original property, and the only place that would give us a loan for it was 21st Mortgage. With all the COVID and issues going around right now, all the other places didn't have any programs going to do anything with it. My husband and I have way over 700 on our credit scores. We've got good credit and I expected a bit better rates from 21st Mortgage. We're paying somewhere around 6 and I had to put 10% down to get a little lower interest rate. We had no choice in the matter to get the house that we wanted. It took over two months to get the loan and to get us moved in as well.

Matt. Ext. **. He helped me more than my actual agent has in one day compared to the 6 or 7 I've been with my original agent. I want him to help me ALWAYS. He understands and is willing to help. Please allow him to further address my account with me.

I was asking for information that I would need to pay off my mortgage loan. Cullen help me with making sure I had the right payoff amount, the correct address on where to send it. He was very helpful. I would recommend you guys.

Jacob ** was extremely helpful and understanding. Honestly, he is the nicest representative I have had the pleasure of communicating with. When my payment got lost in the mail he listened, and helped me resolve the issue.

The trailer that we bought was about 30 years old. There wasn't a whole lot of companies that would do a mortgage for a house that old, especially on a trailer. We applied for a loan with 21st Mortgage and everybody that I talked to was very friendly. They made the process easy and they have a system as well. The files get uploaded where you can see what's been checked off, and they send it back. That was nice to know what's been done or what still needed to be done. I liked that.

We appreciate 21st Mortgage for their compassion, help, patience and working with us during this difficult time. Ms. Bridget **, we especially want to thank for her assist and professionalism. She has really been helpful, caring and has shown empathy for us. This has helped us because of the tremendous stress we have been going through. God bless to everyone at 21st and especially you Ms. Bridget **!

It was difficult getting calls returned. It took four weeks to get an appraisal. When we switched homes (only) not land, it took another four weeks for a new appraisal. I would think they could have corrected the first appraisal in a day or two. My experience with appraisals has been less than three days. Eight weeks is a ridiculous amount of time. The mortgage rates are very high with 21st, 4-5% higher than traditional mortgage companies. The entire process took way too long.

Sydney was great, she actually listened to my situation. I lost my job and got behind on my payments. Was having trouble catching up on my payments. 21st was very willing to work with me and assist me during my hardship. Thank you.

I was looking at a manufactured home and I've seen 21st Mortgage didn't require a permanent foundation so I chose to go with them. They were the only people that really offered what I needed. They were very helpful during the process and they did everything that they could help me out. From start to finish on everything, it took around three months or so. 21st was pretty great in every way and the rep I worked with made it easy. Also, I really liked how they do their closings. We don't have to meet at a certain place. They're real flexible on that.

I tried to get a trailer. It was on Yess Home Center a couple of months back. Then, I tried to find a land and then I found a home on the land already so I went for that. I contacted 21st back to see about getting approved. They approved me again for just about the same amount of money that I was approved for the first time. I went through the process. The rep I worked with was good. When I would email with a question, he would respond back in a timely manner. The application and underwriting process was from September the 17th all the way up until October the 21st when I got to close.

Everything with the process was great. It took a little while just because of all of the documents, things that they were asking for, the things I had, and the situation. Sometimes, the documents weren't accepted. That was kind of frustrating, but we got it situated.

Our interest rate was high when we got the mortgage. We weren't very smart about it. We didn't really understand the APR very well. I feel like when we signed it, we got taken advantage of a little bit. We've been paying on this for about five years and I feel like we barely made a dent, which is crazy because we owe 30,000 to 40,000 on this. We decided to refinance. The application was a lot. It was confusing but the employees there helped me a lot. I would just call them and they would answer my questions. I wish I got a better explanation as to why my APR wasn't where I had hoped it would be. Our credit scores were good and we have paid on time for five years. It sucked because they couldn't really give me a reason. Also, I wish we got a better rate. But it is what it is and it’s better than what we had.

Every time when I call in to make my monthly mortgage payment, the representatives are very professional, nice and respectful. And that is over the phone. I wish I had the pleasure of meeting them in person.

I really enjoy working with Jessica. Since the pandemic hit she has been so wonderful to work with me since I am not back to work yet. In the school system only certified are back at work but as of January we are all going virtual so I still want be back at work. They said it looks like maybe next school year starting in August is when we may get to go back on campus if the pandemic is better.

Jacob ** was great to work with. Though the issue couldn't be fixed by him with the online portal being through a 3rd party provider, he did try to see if there was a work around. He was more helpful than anyone else I had previously spoken to with a similar issue.

I was looking to buy a manufactured home in a park. I started calling around, trying to pick people or get loans, and all of them were declining me because it is a manufactured home. I called the park itself and asked them if they finance or if they have people that finance through. They recommended a couple and one of them was 21st Mortgage.