21st Mortgage Corporation Reviews

I was comfortable working with 21st, although the process took longer than it should have. Also, the interest rate is high considering I was already a 21st client for two years and pay my payment early. But other than that, it's fine. The rep I worked was great.

The process was okay, but it was a little bit hard. It was a lot of paperwork to get done and I didn't know there was going to be so much stuff to get done. I didn't think I was really going to get the mortgage. Also, we moved in a little bit later. Other than that, it's fine now.

Makaylee is my account manager, and she has been very helpful and understanding while my family is going through difficult times. Today I spoke with Eric, and he was also very polite and made sure all my questions were fully met. This company is a great company if you are looking for a mortgage.

I was dealing with Drew, who was a good agent. He was responsive and he always really promptly responded to calls. The application process was kind of laborious, though. The lender required that a new roof be put on. Fortunately, we were able to get the seller to pay for half of it. There was some delay in the sense that, when you put the money in escrow for the repair, the escrow company charges you another couple of hundred dollars. I thought that was not a good thing. Also, there was some miscommunication between the real estate broker and 21st. Some of the final terms were not really communicated clearly and in the end, there were some other things that we needed to do.

I got through the application process with 21st Mortgage right away. It was everything after that I had to wait for. I had a hard time getting things done and accomplished because I bought from a homeowner instead of us as a company selling or buying a house from somebody and getting a loan for them. It's the time that it took once I submitted documents. I reached out 21st a couple of times but nobody ever reached out to me ever. But their website is good. It was easy for me to submit the documents and get to it and view my loan papers. The only complaint I had is the wait time and having to pull teeth to get ahold of them.

I hate doing stuff online and I would rather had been there to sit down with 21st Mortgage but they're not here in Louisiana. So, you had to do what you had to do and it all worked out. The application and underwriting process took about a month. It probably could have been done sooner, but a couple of things would be my fault, and then something would be the insurance didn't spell something correctly. But they would call us in three weeks or so.

We had some challenges with getting documents from my employer.. but Kelly was very patient and kind and professional.. It took a while but it was not Kelly's fault. And it was worth the wait! All 21st mortgage personnel have been courteous and professional. We are first time home buyers and you all made this a positive experience.

I appreciate 21st Mortgage resolving this matter to my satisfaction.

I had a very pleasant experience with them. It was very easy being able to upload everything and submit it versus having to mail things through the post office. My rep John was very quick to respond and he gave me all the information I needed. I was happy with the terms. The rates are not great but it's just the way things fell. But given my circumstances and everything, I'm happy with what I have. Consider 21st if you're considering getting a mortgage.

I was very comfortable working with 21st Mortgage. The rep was quick to answer questions, emails, or phone calls.

I had a great experience. The application process was easy. I was impressed by the communication my rep Ryan had with me. He answered all the emails I sent him. They were able to help us out to become a first-time owner.

He was very patient and professional, explained everything in detail. He explained that he will be emailing me some documents for me to sign and email them back to him. I highly recommend this company to my friends and family..Keep up the great work.

The application process was okay. But it was a lot of red tape and a bunch of unnecessary stuff over and over. I had to prove my income. So, I had my boss do all that stuff and send it to them. Then I had to prove that I saved up money for a down payment. Then I had to prove my income last year and the year before last. I don't know if they lost it in the paperwork but there was a bit of a hassle. Eventually, we got it all worked out. I’m happy that I’m done, not only because now I’ve got my first house, but I’m glad I’m done with all this paperwork and all this running around.

I worked with Adam and he sent me an email less than 24 hours after I filled out an application. He helped make sure that I got exactly where I needed to go. Every day since I got approved, he was calling me and making sure that all my documents were right and that I was getting everything taken care of. Even if he couldn't answer my call at the time, he always made sure to call me back, and he never did not call me back. Even if I didn't get to talk to Adam, everyone whom I talked to always made sure I was well taken care of. I really like their customer satisfaction.

The payment process could be better. You can pay with your checking account and that's the only way that you're able to pay. If something came up and you needed to use a debit card, you're not able to do that. Other than that, everything was spot-on. The application process was nothing to it. Ten minutes at the most to fill out the online part of it. Adam, the rep was super nice. Every time I would call, if he didn't answer, he would always make sure he called me back. He was a great guy. It was a great experience. 21st Mortgage Corporation was super easy to deal with and I would recommend that you give them a try. I was able to get a home and better myself and my family.

The underwriting took me for a bit of a toll, but it was not something I was used to doing, being my first time. Also, the rate and terms are a little high, but it's okay. 21st Mortgage Corporation explained the process and helped me through getting the stuff I needed for the verifications. Also, the rep was good and very cooperative, communicative and answered all my questions in a timely manner. It was a good experience. I would recommend 21st Mortgage to everybody.

21st Mortgage was very thorough and accurate in financing my loan. And Grant ** was very helpful and very informed with the entire process. Though it was a long and grueling process, the end result paid off. Thank you so much!

I did a refinance to get my home in my name. I was going through a divorce, and 21st Mortgage Corporation was the quickest way. The application was a little tedious. It went for two and a half weeks. I sent some documents over that were still legible, but they weren't to 21st Mortgage's liking. Even though they could still read everything, they wanted it darker. But I like that I can pay my bills online and they have direct withdrawal. Everything went smoothly, and so far, they look like a good and professional company.

Elizabeth ** made everything so smooth and easy for me being a first time home buyer. She answered all my questions and was always there to help me when needed. She made everything go smoothly. I would recommend anyone to 21st Mortgage. Thank you for helping me become an owner. I appreciate everything Elizabeth and the company has done for me.

Thank you to the Drew **, for his hard work and professionalism in getting me through the process. He keep me informed and calm when things would hit a "speed bump". I am very happy in my new home. Thank you, again

21st Mortgage is great. The communication was quick and easy. Everyone's always polite and always helps me out. The process was quick compared to other companies I've worked with before. A lot of times, I noticed their portal would be quicker than even emails back and forth with people. It saved some time even communicating.

In my research for financing for a manufactured home, I contacted about 5 companies including 21st Mortgage. Within a day, I received a favorable response from them and they started the process of qualifying me for the mortgage. I was assigned to Joy, one of their loan's officer who was very helpful and accommodating. She dealt with me as if we knew each other a long time. She also worked along with the seller to acquire important documents that were necessary for the process. I could call anytime, ask any questions to Joy or any other member of the 21st Mortgage team and they were always willing and ready to assist me and answer all my questions. I was truly impressed with the service and within a very short time, they were ready for the closing. The payment was subsequently made and we're now in our new home.

Appreciate that 21stMortgage offers loans for Mobile Homes when so few do. I found their interest rates high, But that comes with the territory of being one of the few offering loans, The service was good up until the release of the money to seller. All documents were overnighted May 24th. The Deposit was confirmed May 27th. Money released June 3 to be overnighted for June 1st closing. Sellers received June 7th. I check was not overnighted. Loan documents were overnighted to me and received on a Saturday. But the check was not. Funky at best.

The online application process was convenient. It worked well. Also, the rep was good to work with. We communicated through email and phone.

Trevor coordinated this loan between myself and my agent. The paperwork was smooth and easy! I thought it would be difficult to comply over the internet, but I was totally surprised how convenient and uncomplicated. Possibly I was an exception, but I feel Trevor smoothed out any wrinkles!

Katherine was very prompt and helpful. The entire team was awesome and it was a great experience. Next home loan for me will be always 21st Mortgage. I am very happy from the beginning and to the end. My loan officer was very good in instruction and steps for my loan to go smoothly. Thank you.

Overall it was a good experience. I want to give a shout-out, and a special Thanks to you Customer Service Representative Elizabeth **. She was awesome, and went over and beyond. Yes, I would recommend you to a friend.

We got a first-time homebuyer's loan from 21st Mortgage. I like that they have a portal and you go to this portal every day and check the status of it. So you don't have to be chasing anybody on the phone, wondering if they're thinking of you. You could communicate with them through that portal. Every document that they needed, you could upload it to that portal. Everything that they didn't have, you would know that it was in that portal. They have been on top of their game all the way around. The rep, Kayla, answered me every time I called, either by email or text. She didn't go two to three days without answering me.

I’m trying to log on to the website, to see my account, but I couldn't get in there. But so far, everything has gone well with 21st Mortgage. The portal was very user-friendly. I have payments set up with them through my financial institute to pay them directly and for some odd reason, my institution sent them a check versus wiring them the money. Other than that, everything else has gone fine. Kelly, the rep, answered my questions and I didn't have an issue with her. There were some things though that I should have known on my end. 21st Mortgage should be upfront and let people know what the expectations were. But that possibly could have come from my Realtor versus the lender.

In the process of buying a mobile home, there were a few of my now neighbor that suggested to look into 21st Mortgage. I was in a weird situation where it wasn't a traditional mortgage that we were looking for. Working with 21st was very great. Chris was the loan manager and he was very helpful in answering my questions as well as he could. If there was something that he couldn't answer right away, he would let me know and find resources for answering my question to the best of his knowledge.

21st Mortgage was one of the two companies that do mobile homes in a park. The process wasn't too bad and my rep was helpful when I needed him to be. They asked for a lot of stuff. I started mid-May and we were done by almost the end of June. I would totally recommend 21st Mortgage.

I was refinancing with 21st to get my ex-wife off of the house. I’m just rebuilding after losing everything. The process with 21st went pretty well. But there were times when I felt like having to check the portal all day was a little bit much and a phone call would be better. I wish there was some kind of an alert or an email that says there's an update because you would have to go in and check it instead of signing in every day to check what they've updated or what's not updated. Other than that, everything went smoothly and their guy John handled everything well. I called him and told him that I didn't want to go through the portal and if he could send me an email. He did that quickly. When he was out of the office, his assistant took care of everything as fast as possible and as neatly as possible.

The process with 21st Morgage was longer than I thought. They wanted a lot of stuff on the buyer side and I was buying through a trust. The guidelines for the seller should be made less stringent. I was doing land and mobile home purchase. They wanted the title in the name of the trust and not the name of the deceased. The trust documents should alleviate that. The selling Realtor had to go all the way to the DMV and get that transferred over.

The only issue was the communication between the title company and 21st Mortgage's closing officers. The communication between those two seemed a little bit rough. But other than that, I had no issues at all. The rep was very helpful and taught me a lot of things about the whole homebuying process.

I like going in person and doing things, so the application was a little different doing everything over the phone. It was nice because you didn't have to run anywhere, but it's just going back and forth that I didn't like. The rep was great. He got back to me every week. He sent me emails. Every time I needed a question, I just had to call him and he would explain it to me. I loved 21st Mortgage. Everything was great.

Mr. ** was the one who always talked to me. I'd call him back to find out what exactly he said and he explained to me. I'd like to thank him for helping me to get my house.

The person that we were dealing with at 21st Mortgage wasn't informative at all and I had to ask a million questions. This was our first time buying anything, much less using 21st Mortgage, and there was a lot of back and forth of me trying to find out what was the next step. They should have better customer service in terms of keeping the customer informed of what's going on, the next step and making contact, as well as making sure they don't have any questions. I kept trying to get a closing date from the rep or a roundabout, but he couldn't give me anything.

21st Mortgage's loan process was streamlined in the sense that whenever I would send stuff in, their website would mark it as being accepted. And I knew what I needed to send in at any given time without any lag in sending the stuff that they needed. So, I really liked that I could look and see how everything was going. The application was very easy and going back and forth from the seller to me, it took less than a 30-day turnaround, because I was waiting on her. She was still living in the place when I went through that process. Other than that, I had to to take repeat pictures and I had to go back down because 21st Mortgage wanted all the corners. But it was not a problem and I just did what they asked. I'm planning on paying my home off early and I will use 21st Mortgage again for a bigger one to accommodate a larger family.

Working with 21st Mortgage was very easy. The representative that I worked with, Joy, was very good. She got back to me when I asked her to and she followed up on everything. But when she wasn't there, one of her coworkers was not so good. He was very condescending and didn't want to let me see. He wasn't very personable, wasn't really listening to what I said, and was always talking over me. I also didn't like uploading documents in their portal. When I did it on my phone, some of the things weren't going through and that was frustrating to me because I didn't do it from a laptop. So I emailed a lot of the PDFs to Joy and she uploaded them for me.

We paid our payment on time, but it took a long time for us to get the information and get it closed out so we could make a payment. It delayed things for about a couple of weeks. But the application process was super easy and quick. We worked with Adam and he was pretty prompt with everything. My husband and I would call and bother him, asking questions, and he was very nice to us.

I called 21st Mortgage because I was financing a mortgage for a mobile home, and they were the only company that did loans for mobile homes. I had a woman that was working with me. She was the one that did all the paperwork and application and processed everything for me. Her name was Kayla and she was very helpful. I gave her what she needed through emails and scanning documents.

Spencer was great. He helped me with all my needs and answered all of my questions and got the help I needed. He was understanding of my situation, very polite. I give Spencer a five-star rating and wish to talk to him again in the future.

I've had a great experience with 21st over the last 20 years. I had a rough patch one time and they worked with me to catch my loan up in no time. Naomi ** was a great help to me today and getting my the paperwork I needed in a timely manner. Thank you all so much.

I got a conventional loan from 21st Mortgage and it was simple. They told me what was needed and I gave them the paperwork. It was all mainly through email correspondence. It took one month from beginning to end. The Realtor-cum-broker for the modular home community did the actual closing documents with me. It was easier for me to meet with her to do it. But 21st brought over the whole packet and everything else. Kathleen, the rep, was very quick with the responses to any questions that I had. She was absolutely amazing. I never had to worry about what something meant. She explained everything to me and walked me through it. It was a very easy and pleasurable experience. I thought it was gonna be a big challenge starting my life all over again and she helped me out tremendously with everything.

My wife and I were referred to 21st Mortgage Corp. to obtain financing for our manufactured home. After completing the information thoroughly, we received approval within an hour, which was amazing. The underwriting department reviewed the conditions promptly and did not overwhelm us with additional paperwork. Their computer system was easy to access and understand. Our loan representative, Ryan, was very friendly, although it would have been nice for him to introduce himself personally on the phone at least once during the loan process. We received good service, except for their insurance products on very high earthquake coverage.

I called 21st Mortgage and spoke with a guy named Trevor. That was the best experience of my life. He explained everything and let me understand everything. Sometimes I was confused and he helped me and walked me through everything. I did the process online and it was very simple and easy. It was a good journey with Trevor and with 21st.

Kristi was so helpful when I needed assistance on paying off my mortgage. She made it so simple and not nerve-racking. I had an experience with a large west coast bank that was awful recently. 21st Mortgage corporation is a customer-friendly establishment.

I applied for a manufactured home loan back in April as a first-time home buyer. Kayla was extremely helpful and very patient and took the time to answer all the questions I had regarding the process. The entire application/approval process was very easy and I was able to close on and move into my brand new home at the beginning of June!

21st Mortgage was kind of slow getting back to me, but other than that, working with them was good.

Easy transaction. Fast approval for a single wide mobile home. No appraisal needed. Our lawyer took the longest. Nothing to do with 21st Mortgage. Easy approval process and documents could be uploaded online. 100% Recommend this lender for mobile homes. They have great underwriters and closing agents.

I had the misfortune of dealing with Adam **. I had to send item after item to his email at least four times. Each time he would say he didn’t receive one paper or another. He went on vacation without sending my loan app to someone else. My closing date was delayed an entire month! Cost me $$$ in storage fees. I will never refer this company to anyone! Refinancing with someone else ASAP!

Drew and his team was very helpful and competent in helping me navigate the mortgage system which enabled me to purchase my home. Even though the process took longer than I expected, I understand because of the climate we are currently dealing with.

Most importantly, Nicki ** was fantastic. Very professional. She is very busy but always got back to me. The application process went smoothly and quickly. I was conditionally approved the next day. The final approval took longer than what I think it should have. There were documents I sent to MyHome that Nicki had to eventually go in and get approval. There were conditions to meet that I thought should have been explained better such as the consent to pay for appraisal, seller person to person interview and the land/lease agreement with the community. Otherwise everything went great and thank you for lending me the money for our new home. We love it.

The rates were better with 21st Mortgage. It didn't feel like it was so salesy as the other ones are where they don't really get enough information before providing a quote. The process with 21st took a while but it didn't matter to me because the homeowner of the house that I was buying wasn't going to move out for a couple of months. Emailing was the easiest communication method for me. When I was messaging, the rep Ryan was always responsive to email back and forth. There only had one issue when going into the company's portal. Uploading documents didn't work a couple of times so I had to email it all in. That was equally easy.

21st Mortgage Corporation was the only one that we know that could do mobile home mortgages. I had to do a big down payment. They didn't accept me to begin with. They wanted me to do $14,000 on top. When I was looking at normal houses, I was approved for 350,000. So, it took me by surprise when 21st Mortgage denied me of a mobile home loan when I have already been approved for a normal house loan, way more than what they were asking for. I should have been approved immediately, not have to put down $14,000 on a $70,000 loan. Other than that, the underwriting happened quickly. The information went in, it took 21st Mortgage a couple of weeks to get the underwriting done. But once it was done, it was immediate about updating the offers to match whatever property we were looking at. 21st Mortgage recommended us to another place to do the closing. They helped. The rep is thorough and responds very quickly.

I am almost a first-time buyer at the age of 63 when I put a purchase agreement on a home in Florida. I know I was one of those people who had a new question every day. All the staff at 21 Mortgage were so kind and VERY patient with me. They answered all my question with kindness and patience. They were wonderful.

This is my second experience with 21 Mortgage and I have always had a wonderful experience. I enjoyed working with Jonathan C. He was patient with us and provided us with everything we needed. The closing part was a little bit confusing but we got it together and it worked out.

Very good helper people, they explained everything, no matter how many times I'll call him asking questions, they treat me with respect. Very easy steps to get the approval and loan. Good attention, very fast. Good people. I recommend 100% the best bank to financing Mobile home.

Very unhappy with my experience. My closing is as delayed which cost me hundreds of dollars lost in moving expenses. Will refinance with another company as soon as I can. On the day of closing, they requested additional documents sent by email.

Whenever I had a problem or a question I would call 21st Mortgage and ask Lindsay and she would have the answers that I was looking for. And whatever Lindsay wasn’t in the office another associate would answer those questions and if they didn’t know the question they would ask someone right away and then let me know either right away or call me back when they do get the answers.

The process was so smooth and Ms ** was awesome and very very very understanding and my note is where I need it to be. I would recommend anyone to this company because y’all helped me a lot, y’all are great.

The process from application to closing took less than a month and it was pretty simple to get everything done. The worst part was waiting on a third party to give me a document that 21st Mortgage needed. It took me longer to get that form than it took for anything else. That aside, communication was easy. It was back and forth with the email.

We thought 21st Mortgage was the only one that was available to finance a manufactured home. We since found out differently and I wish I would’ve went with somebody else. Their service is pathetic. We were supposed to be closed on the 19th of April but didn’t end up closing until 29th or 30th. Last minute, they decided they needed to have an appraisal done. It was one excuse after another. We ended up living in a hotel for two weeks because we had sold our place. We ended up spending that much money we didn't need to because of their incompetence. I'll never do it again with them. I'm looking to find somebody else to refinance with and I'll be doing that at my earliest convenience.

The process with 21st Mortgage was seamless and easy, especially since we were first-time homebuyers. There really wasn't much back and forth. In total, things happened within two months or less. I heard from a couple of other people that helped us look at the paperwork that we got a pretty good rate and interest rate. We're happy with that. I would recommend 21st Mortgage. First-time homebuyers should definitely check the company out.

We went with an age-restricted community and 21st Mortgage specialized in age-restricted community mortgages. We did a conventional loan with them. I worked with Drew and he handled everything. He gave us all the information, sent us all the documentation, and told us exactly what he needed us to do. Things were handled very quickly and efficiently on their side. 21st Mortgage did exactly what they were supposed to do. It was smooth and efficient. I would recommend them to anyone in this situation.

21st Mortgage was the only one that does mobile homes. Obtaining the mortgage was a pain in the rear. They screwed us over with the interest. They ran my credit score without my permission for a second time and did a hard inquiry. They should be more clear about things such as asking permission before running someone's credit a second time. On top of that, they told me they were going to have the house ready for a certain day and they messed up on the paperwork. I spent over $1,200 extending a U-haul rental and a hotel reservation. The process took three months because I had to leave out of town. My loan rep wasn't too helpful. For questions or concerns, I had to go through a supervisor. She was a little bit helpful but I still wasn't satisfied with the service they gave me in the end even. Their staff tried to make it better but it still wasn't good enough.

Payment processing was super fast. He was very helpful and nice. He answered all my questions and explained just about everything I asked. It was an easy fast call without feeling frustrated. Love their customer service. They never fail to answer patiently and honestly.

She was very nice and very professional and very helpful to my needs, you should always keep people like her on your team. 21st Mortgage has been very helpful to us and very understand to their customers' concerns and on behalf of our family, we want to Thank you.

The whole application process online and my loan person at 21st Mortgage were all great. But when I would submit paperwork, it would take so long. They would have so many questions and things would sit. We had to escalate it to management. It was really bad. My poor loan rep had to push pretty hard. Everything they would ask for, I already provided them that. I got to where I was trying to call the people myself. But once the manager cleared everything, it was fine again.

The application at 21st Mortgage took an hour and it was easy to follow. But, from the point at which I gave an earnest check, the closing was a little over a month. There was one thing that I needed to re-sign. After that, there was something that the sellers needed to re-sign. It added two weeks delay. But it was a smooth process. This is my first mortgage on a property. I was expecting 10 times the stress and frustration, but I didn’t really get any. Teresa, the rep, was really good. We communicated through email mostly, but I had the chance to talk to her on the phone one time when the seller and I needed to redo some paperwork. Teresa was really helpful.

The people helped me a lot and were there. They would always send me emails.

This was my 10th home I’ve purchased in my old age, and this was the easiest one because 21st Mortgage was so clear and concise with their website. The rep was fabulous. She used to call, check in, and make sure everything was going smoothly. Everything was smooth, even at the closing. It was held up out here in Arizona due to the builder, but the minute it got to 21st, they had that turned around in a couple of hours and had it FedExed back here. I've got a beautiful home that I'm going to die in because I refuse to move again. It’s fantastic.

It was a little bit challenging to get ahold of the reps at 21st Mortgage most of the time, whether that's email or phone call. My Realtor also struggled to get ahold of them. Once we got further in the process, there were a lot of communication issues with the title company and the company that did the appraisal. But the application process was super simple and straightforward. I was able to upload everything to the customer portal. I was happy with the rate too. It was a little bit higher than a conventional mortgage, but I expected that going with a little bit more of an alternative route.

21st was good. I had Trevor throughout the entire process, and Trevor was really amazing. Everything I had questions about, he did his best to help and made sure I knew exactly what I needed to do. Any time I called him during the day, even if it was five or six o'clock my time, he would answer about a question or needed some help filling something out, and then he would send emails.

The application process took a lot of back and forth, but it was straightforward. The reps were cold and mostly business. The rate was high and I'm gonna refi it when I get a chance.

I called 21st Mortgage and talked to one of the ladies and she told me the guidelines to it and what had to be done step by step process. It was a very smooth process. I filled everything out online, sent it in, and got the approval letter. I liked how it was formatted and they tell you which documents to submit. You can also at any time log on there and see the status of it. Our process was a little bit slower because there were some hiccups on my end. We had it all done in about 45 days. Our loan officer was John and he was perfect. Any questions I had, he answered them, and he kept everything going smooth. He emailed back pretty quick and told me exactly what to do.

The representative I had did an amazing job helping me figure out what happened with my check for my claim on my house after a tornado destroyed it. If it wasn't for her I would probably be waiting another 2 months and many phone calls and hours spent just to start to repair my house. Thank you!

It was great with 21st Mortgage. Nikki was wonderful. Any questions that I had, if I emailed her, she was quick to respond. Any problems I ran across, she fixed them quickly.

They were awesome. They did not have to make me feel awful to make me understand what’s needs to happen with my acct.. They also provided me with a plan and possible assistance so that my relationship with 21st Mortgage could get better and I won't be afraid to call even if I am facing hard times.

The response time was slower than I would like but it makes sense because we have different hours. The rep was informative once we got ahold of each other. The rate’s pretty high, but they worked with us with low credit.

The process took some time because the market right now is saturated. But eventually, the approval came through and the wait was worth it. I was getting emails from different reps throughout the course but every interaction that I had was pleasant. Towards the end, I had to get the escrow docs over to them and hurry up.

I enjoyed working with 21st very much. They were very accommodating to all my needs. Ryan was very responsive in answering my questions and concerns. I liked having the assurance that everything was gonna be worked out and I would have everything that I need. He was very communicative with me as far as what I needed and what they received. He was in detail step-by-step and worked with me on this. He made it very easy for me. I'm trying to work and do this at the same time and I am very happy to have worked with him. He was very patient and I didn't feel rushed.

The loan originator I was assigned didn’t do any paperwork on time and refused to file more than one piece of paperwork a day. He was never available to answer phone calls or emails regarding his blatant disregard to the fact we were under contract and he was not doing his part. He also didn’t send the closing forms with the correct information causing our closing date to be extended, after we had already paid for movers. I would never recommend anyone to use 21st mortgage as a lender, unless of course they want their contract disregarded with no communication.

The application process was pretty self-sufficient, and it’s not as hard as most. Katherine, the loan officer, was amazing with information and resources on how to get the information to them quicker. She was very resourceful in helping me accomplish my goal, friendly, cooperated decently, and I never got the vibe that she was irritated. She was just, all around, ready to help with whatever she could. It took three weeks total with the back and forth, and if there was something that was late or something that didn’t get to her as fast as I thought it would, Katherine was very communicative, just letting me know.

21st Mortgage is a company that finances mobile homes. I applied with them and the process wasn't as smooth. There was a lot of miscommunication. The person we were working with would tell me one thing. I would talk to the seller, and the seller would tell me, "Well, she told me this." We were constantly back and forth with that. Other than that, we made it to closing eventually. The rates seemed fair too.

The rep was very nice and pretty open. He answered any of my questions when I had them. He ended up going on vacation a couple times while he was waiting on me, and sometimes, he was a little slow to get back to me, but whoever he referred to me when he was gone was really quick to get back to me on stuff. The application didn't take very long too. I was accepted right away. On the other hand, the underwriting took a lot longer than I anticipated it would. All my part was done, and it took 21st a long time to get their stuff going.

21st Mortgage was able to finance my house. The process wasn't very fast, but it was pretty easy because we had somebody that was always answering our calls and email. Whatever questions we had, he was always there. So it was pretty good. But we took a long time to find insurance for our house. I went with the insurance that our agent offered us, and if we would have just done that from the beginning, it would have saved us a lot of time. But everything else was pretty straightforward.

21st Mortgage did a good job with my loan application. The only frustration I encountered is that I sent 5 (or more) documents via email, and then I was requested to send them multiple times, the underwriter kept missing them. I was told by the loan originator that there had been a glitch in the computer system and that was causing the problem but it kept happening. It was frustrating. Ultimately however, they got everything together and my loan went through.

21st Mortgage held the mortgage for the sellers of the a standard manufactured home we were purchasing. The process of obtaining the mortgage was not good and it took more than 30 days. My rep Chris was quick to get the initial approval done but thing kept dragging on because they couldn’t keep ahold of the paperwork. The ones that both the sellers and we sent in were lost. We had to send paperwork in multiple times and we weren’t given all the information. It was very poorly handled. On the whole, I didn’t have a whole lot of choice so I just dealt with it.

Excellent experience, the process is very faster, easy and the people work with us is excellent. The mortgage loan originator person Mr. Trevor ** is a great professionally, explanations clearly and easy to understand and very helpful. The process is easy.

21st Mortgage was the only bank that loaned money for mobile homes. Everything went pretty smoothly, besides a couple hiccups here and there. From application to closing, the process took about a month and a half. Communication was key and they did what they could. They were quick at that. 21st Mortgage is great for service.

I was looking at having a trailer built from scratch and 21st Mortgage was one of the companies that was recommended I go through. When I found my home, not very many people lend for trailers so I went with 21st right away. It was a 30-day process and it was really great. The only complaint that I had was the whole appraisal situation. They didn't have any way to get in contact with the actual appraisal company. And then my lender was out of the office. I also had a certain deadline that the sellers were gonna back out if it wasn't done by said day. I contacted 21st and ask them what was going on. The sellers haven't heard anything from the appraisal company. Come to find out, they went a different route with it because we couldn't get ahold of the appraisal company.

Working with my 21st Mortgage rep was easy and I was pretty comfortable. The application process was good because I was able to know what I needed to get to them on certain timeframe. Everything took two months. Our interest rate is high but I plan on refinancing. Go through 21st Mortgage.

I did a consolidation and borrowed 25,000 against my house. It's a fixed 15-year loan. 21st Mortgage's application process was awful. The whole process took six weeks or so. They were moving very slowly and they had every excuse in the world like how the underwriters, loan officers, then closing people were overworked and were behind. The only person that was prompt, friendly, and seemed to be competent was the appraiser. He was terrific but that was a contractor.

I was very pleased to work with Drew **. He helped me through the buying process and made it so easy especially since I hadn’t bought a house for years. He kept me appraised throughout and I’d recommend him to anyone.

I spoke to Kiera about making a payment, and she was wonderful on the phone. She was friendly and kind. She spoke clearly and double-checked my routing number and my account number. She's a great call representative and financial representative. She asked before putting me on a hold and never transferred me to someone else, so she was amazing in my book.

I had a great experience refinancing through 21st. Katherine P was always available to answer any questions I had. She does this everyday, but I do not. She made the process less stressful! It was done so quickly. Thanks to all!

On 5/5 I called for assistance with information to payoff our home loan. I was very pleased with the speed, accuracy, courtesy, and convenience of the transaction. I fully expected to be requested to send a cashier check, so when I learned I could do a check by phone with no fees I was very glad.

Drew is very knowledgeable for the task he is providing our customers. Then main thing is for first time home buyers to gain more knowledge of the process of purchasing their house through you. Other than that he went pretty smoothly.

We had the best experience with 21st Century mortgage. Trevor ** and his team kept us update throughout the whole process. We never had 1 issue. Thank you Trevor and your team. We are very Happy with your service. We would highly recommend this company. If your credit is not the best give them a call.

The process was easy. It took two months but that was because the realtor and then the attorney were on vacation. The persons with 21st were really fast. Our rep was very nice and we're very happy with him. If we have a question, we'd send an email and in 15 minutes, he'd write back. Also, we're happy with our terms and how the amount is less. If we need to recommend, we would recommend 21st.

When customers start business with 21st Mortgage need to lock in rate. Another reason of my concern was with my paperwork I submitted was not enough. Sometimes it is all one can get from the source. This, I was not satisfied.

My lender, Grant, was amazing! I felt like I had a personal loan officer. He was always available to answer my important, not so important and silly questions. Never did I feel like I was just a number. I felt like he knew me when I would call. It didn’t matter that I was in California and he was in Tennessee. The whole process was smooth as silk and I would highly recommend 21sr Mortgage to all that I know and don’t know. Thank you again for a great experience!

We located 21st Mortgage as a manufactured home lender on the internet. From the moment that we submitted an application, the Loan Originator, Nicki **, was working with us. She provided education about buying and financing a manufactured home and helped with every, and I mean EVERY question, that we had. She was pleasant and positive every step of the way. Even though she was very busy, she always had time for us. As a result of her work and efforts, the entire process went smoothly.

I had the most wonderful experience with Ken at 21st Mortgage. This was my first home purchase and he could not have been more accommodating, more kind, more thorough or more professional. He answered messages right away, within minutes of asking questions and looking for information. I highly recommend using 21st Mortgage if you are looking for a home loan.

Buying a home is stressful, and my mortgage loan officer Joy ** made it so easy. She provided me with the highest quality support in a kind and friendly manner. I was so impressed with how easy this process was with someone like her guiding me along the way. I would highly recommend this company to anyone who is looking to purchase a manufactured home.--Thank you Joy.

Nikki ** was so nice and helpful and overall, everything went smooth. Submitting conditions was very user friendly and getting updates on what was going on was very regular. Especially, if a manufactured home is part of your purchase, I highly recommend 21st.

I called 21st Mortgage to speak to someone to get more information about the company. I spoke to John and he was very detailed. He said it was a very fast and professional process. Then he told me the link and I applied. When I applied, I called back to let someone know that I already applied and to follow up on my application. Drew answered the phone and he said, "Would you like me to be the one to help you, guide you through whole way?" I said, "Sure." From there, Drew was great. He was very fast, responding to all my questions because it was my first time buying a property. It was great customer service. When I was going to give up because I was waiting so long, he told me, "No. You're almost there, Luis. Don't give up." I recommend him highly. He told me that he was taking a few days off and for any questions, I could contact Maria. She was amazing as well. The whole team was amazing. 21st Mortgage is a great company.

The rep that I dealt with was a very, very amazing guy. He asked all the questions that we were thinking. He figured out everything for me.

The application was a simple process. It was great. 21st Mortgage was very helpful. Their reps were nice and very humble. But the rates are a little high because of my credit. Other than that, I'm very satisfied.

The application process was fantastic because as soon as all the documents that were required or requested were received and approved, you would get an approval. I've done this before and some lenders take a while to let you know what's going on or the process. Although with modern technology, things have changed and things are moving a little faster now.

Always a Pleasure.. Rick was fantastic and helpful as always. This company helped me through some difficult times. They held my hand all the way through getting Covid-19. They helped me figure out how to pay my mortgage and it did not cause more stress to my life. Thank ya'll for that.

Communication was terrible. I had to be the one constantly reaching out and asking if that was everything they needed. I don’t mind doing that, but after months of that, it got irritating.

My experience was fantastic. Nikki who was the person I worked with was super. She stayed in good communication. She probably deals with a lot of different cases and different accounts, but she was on top of it and helping me get the documents that were necessary. She knows her business.

My rep Drew was super efficient and professional. He had the loan done so quickly. Everything went smoothly. Even my Realtor said, "I've never dealt with anyone at 21st Mortgage that was as good."

The people there have been awesome to us. And work with us if we have a setback. Our account manager Robbie is the nicest person and I enjoying speaking with him. They have helped us to purchase a beautiful home and we couldn't be happier.

Amanda is an awesome young lady. She is always help and kind. It's a pleasure speaking with her. 21st has been wonderful to work with. I could not have asked for a better mortgage company. Thank you so much for all the years of understanding.

Getting my mortgage was a simple process and I was comfortable with it. The agent I worked with was a remarkable lady. She was very helpful and she did a fantastic job. She answered the phone when I called or called back if I left a message. She was responsive to emails. The terms we got are fairly decent. I definitely recommend 21st.

They are always there to help there customers. I would recommend this company to my friends and family. When I have ever had a problem with my account, they have assisted me with the problem. If I had any questions about my account, they were able to help. Thanks again for all your help. Andrew is the one that helps me with my account.

Working with 21st Mortgage was a struggle. The person that was doing my work for me, Jonathan, went on vacation halfway through and didn't say anything to anyone. My realtor had to reach out to everybody to try to figure out what was going on to connect everything. She got a hold of someone else relatively quickly, and they caught everything else up. It wasn’t necessarily a bad experience, and everything went through. If my friends are looking for a mobile home, I’d definitely refer them to 21st Mortgage.

I have been struggling ever since my husband died. Today I called and spoke to Stephen. I was feeling sad and upset. Stephen was so kind and understanding. He showed grace and patience while I hunted down my checkbook. He explained some things to me and was very respectful. I could hear his smile and I'm grateful to have talked to him today. Thank you to 21st for your kindness!

I called the 800 number and connected with Brian. He was very professional and that was what impressed me the most. Also, there was a good system in place for all representatives to be able to assist customers. The process was simple to complete online paperlessly. They provided all the documentation that was needed. Everything happened the way it traditionally happens.

Brittany was delightful and answered all my questions. She made me feel comfortable and was very knowledgeable.. I will call her again for more support and plan on applying for a new mortgage through 21st.

They made the process simplified and easy. Our rep Ryan was great from start to finish. He guided us in the right direction. He helped us out in any way, shape or form we needed.

John, the boy I was talking to, was super helpful with it all. There were no snags from my end when it came to giving and receiving documents. He asked for everything in an orderly fashion. Every time I called him about a concern or question, he was right there for me. So overall, definitely a great experience.

The application process was organized and it went fairly quickly. The person who was helping me out responded to me almost immediately if I had questions. She was very helpful with everything.

The application process was super easy and I heard back about approval relatively quickly. The whole process was pretty straightforward. The only issue that I had in the process was that I would submit documents and then they would later ask me for the same documents. I submitted several documents to 21st about three times and then I would get an email asking me a question either about my employer but I would have already answered that question. So that was really the only frustrating part for me. But my loan officer was very helpful all throughout the process. He responded to all my questions in a timely manner because I have not gone through this process alone before.

Working with them was a long process and it seemed my rep Brian was working with the paperwork mixed up. But other than that, it wasn't too bad. The market for trying to find a loan for manufactured homes is really tight and they were the first that accepted. The interest rate was pretty good. I wish it was lower, but you can't really ask for much lower when you sign in. Also, they could work on an app where I could access my account. They have an app but it's not really user-friendly towards what I have. It doesn't show my monthly payments or my insurance.

My caseworkers are Hannah and Kristie. Just want you to know they are the best you have and believe me they get moved around from time to time and no one has been as good. They have a great personality, great voice and believe it or not they don’t have to put people down when they run into an issue with the payments. I’ve been here for 13 years so I do know. Thank you to them.

Makyle was very helpful. She had a great attitude and was very professional. She answered my question with ease. I have never had an issue with anyone at 21st Mortgage. She even told me she would give me a courtesy call next month to check on my status.

The process took about a month and a half due to the paperwork, but we got it done. The experience was good.

It was a long process but it was only because of the seller, not because of us. We were wondering what was going on. We called 21st Mortgage plenty of times because the appraisal was taking too long. Then someone called me and told me they sent an email. When I checked, it was for the appraisal. The rep was helpful and professional. Every time we called, he had answered. We moved on time so everything went well before the expiration day.

Brian ** provided stellar customer service. He was very responsive and patient. The only issue We saw was underwriting requested the same documents repetitively. Other than that, the experience was great. Thank you!!

It wasn't a very easy process with 21st Mortgage, and I don't know if the reps were just overwhelmed or very busy. The communication could be better. Sometimes they wouldn't answer the phone at all, and a lot of times, I got misinformation. My Realtor ended up having to call. We were both tag-teaming trying to get information.

The application process was longer than we thought it was going to be, and for a single wide mobile home, it was frustrating. Other than that, everything went really smoothly and the reps were awesome. Everybody got back to us quickly.

I have recommended a couple of people to 21st Mortgage. The process was very simple, and we really liked the fact that everything moved so smoothly. We didn’t expect it to go as smoothly because we’ve heard so many stories, but they were very on top of everything. Every time I called, there was someone there to answer my questions. If not, I will leave a message, and they will get back to me immediately. There was always some type of communication. I have no complaints so far. The rep we worked with was always there to answer every question and he was really good with us. He was awesome.

The process start to finish was quick and efficient. The website was very easy to navigate and my Loan Originator contact-Grant ** was knowledgeable, helpful and very quick to respond to any questions I had. Frankly I was pleasantly surprised at the ease and flow. I am happy and grateful.

It was a very long process, but 21st Mortgage was really helpful. I didn't run into many issues that was their fault, and the loan officer was really great. I was always able to get through to him. I referred my dad and my stepmom to 21st Mortgage, ‘cause they're looking at some mobile homes.

The rep was good. Whenever she would call or I need to call her, she was fine. But the rate's kinda high. I was expecting lower. The biggest problem was the process took so long. Otherwise, it was fine.

The gentlemen were really good and friendly. They heard my issues and try to solved them attentively. I really appreciate their business. They treated me as a family. I will recommend my friends to them.

Very helpful and understanding and they don't mind in helping you find solutions for not having a full mortgage payment.... They are good with their customers..and they do lesson and are very helpful.

This is our mortgage company and my husband passed away and I had to call and find out information in the payoff on our home. I dealt on the phone she was a wonderful person to deal with. She was so compassionate and so helpful in the information and if I have to deal with mortgage company again. I only want to talk to her. She was very knowledgeable and passionate.

My experience with 21st Mortgage was great. It was better than the first company that I was going with. The interest rate was the reason why I went with the other company at first but they were taking too long so I took the bullet and went with the higher interest rate with 21st, which got things done faster. The person that I spoke to at 21st and the requirements made things easier.

Emily is awesome and should be the CEO. Her vast knowledge and experience make her a great leader. Her only flaw is she's a perfectionist. The world's best worker at 21st Mortgage. I hope you all consider her for a raise and her own personal office.

The application process with 21st Mortgage was easy and I liked Kelly, the rep I worked with. She was great.

When my Father died l did not know that he refinanced his house. The house was left to me and l went through tough financial times like a lot of Americans. 21st has worked with me and helped me work through this and now l am close to having the loan paid off. Kira is my new agent and has been very helpful for being such a young lady.

21st Mortgage started maintaining our loan within a couple months of us getting it through the brokerage. They had a good platform to make payments and view the loan and see the details of the loan. Overall, the experience was good. The rate was a typical, fair market rate and the terms were well standard terms that made sense.

21st Mortgage was easy to work with. I started out online and then, we got personal on the phone. When my first deal fell through because the seller backed out, they were quick to help me find another place, and I'm in it and I'm happy. Trevor, the rep, was informative. He had an answer for every question I had and he sent my deposit in early. So, he helped me track that down and he was good. We corresponded and got everything in quickly, and I was approved quickly too. People are interested now that I've got my home and I suggested they apply at 21st Mortgage and try to get pre-approved before they go looking. That way they know how much they're working with.

Very helpful in the steps and got the job done. Will recommend and will be returning for some investment properties. Travis was the biggest help Wish he could stay with me for the payment process as well but I'm sure the next person will be just as helpful.

Super Experience... Super helpful and efficient. Was very pleased with the service. I would recommend this company to anyone... Friendly people any time you call. Thanks for being so kind in times like these.

The process was streamlined and easy to follow. The loan originator was always available immediately, or shortly after when I called with a phone call to ask a question. Communication was very good throughout the whole process.

Calls were responded to quickly and with professionalism. Communication was excellent. All in all, it was a great experience. Love my new home!! I would recommend to anyone. The process could have been complicated due to seller living in a different state. Adam kept it going smoothly!

My experience with securing a 21st mortgage was excellent on all levels but especially the individual care provided by my agent, Ken **. He was always just a phone call or email away and was always responsive to me. No question baffled him and his patience with my inexperience was wonderful. Truly a customer-caring company. Would use them again and recommend without hesitation. Everything promised was delivered and in less than 30 days.

21st was a great source for modular home lending. Not many banks can do what they do. The communication could improve between 21st reps and Buyers. All updates and communication was through website portal. Not a lot of verbal interaction.

The process was very easy and the people I worked with were patient and friendly. It was a bit tedious and took a long time to process, but I don't blame anyone for that, just circumstance. I appreciate everyone!

Codie was very nice and professional. She handled all my concerned. She was very knowledgeable about my account. She has always treated me with respect and kindness. I just enjoy talking to her. She sounds so positive.

The process was very quick and fairly smooth. Their rep, Chris, got stuff done and was knowledgeable. However, I did not like the appraisal service that they used. Unfortunately, the appraiser overlooked a lot of problems that our house had. It appraised for much higher than it probably needed. The appraiser said that our water heater was fair. The day before we closed, I found out that our water heater had been leaking for weeks. 21st Mortgage needs to get people who are better.

The application process was efficient. My rep John was quick to respond to any questions. I was completely comfortable working with him.

I was connected immediately with my account manager and the transaction was seamless even with the override needed. Maddy was very pleasant and explained all my questions. I did not realize I had a new account manager!

I’ve had things go a lot smoother when I’ve done financing. My experiences with the reps were good and bad.

Magazine has been very helpful, very understanding, very respectful. I do my best to make payments on time but I'm honest with her if I'm gonna late or if I have to split it in 2 payments. I am beyond Grateful and Thankful to have Mackazine by my side with this.

Emily had awesome customer service. She was very professional and polite. Great attitude and help with all my needs. She answered every question that was ask of her. Emily made sure all my account information was accurate.

They were so helpful. The gentleman I went through was Trevor and he was really good. I was very pleased. Everything was on point.

The closing took a while because of some issues with the title. If I had known what the issue was specifically with the initial title, then I might have been able to contact the listing agent get it closed on a little bit sooner. But overall, I'm pretty happy with the experience with 21st Mortgage. The appraisal went very smoothly and quickly. I was impressed with that. Whenever I sent over documents to the rep, she reviewed them quickly and processed quickly as well. When I told her that I was at the end of my lease on my previous rental and I was very eager to get in before the end of February, she expedited the closing papers once she had received them from the title company. I appreciated that and that enabled me to get in before the end of last month. For anyone looking at an older mobile home, they are the best lender. They might also be competitive on a post-HUD manufactured home.

At first, the application process was difficult because they just told me, “Go and fill out the application.” But my rep Adam was very helpful and professional. He would always communicate with me on timeframes that would work for me. I was very comfortable working with him. He was great at communication. That was really what I loved.

I worked with Kelly and she was amazing. The process was seamless. It was nice that it was mostly email and it was also nice to have someone answer all my questions. This is the fourth home I've owned and so I've been through this process before. This was by far the easiest. But the rates were high. They're pretty good for a mobile home but it was a lot of interest.

I love Kortney. She is at the top of the game. She really helps me a lot. She is very professional and very helpful. She is an all around awesome person that you have working in your Knoxville office. I would recommend Century 21 to everyone I know

Bryan's a super person. He answered my phone calls. When I needed something, he was back to me very quickly. I appreciated that. But, the process now is a lot different from the first home I bought my first home in 1970. It's more difficult and more time-consuming. It took way longer than it should have. I have an 8.4 FICO score. My bank account runs about $13,000 to $15,000 to my checking account, and there's no reason why it should have taken 30 days for me to buy my home.

Ethan was wonderful and was very courteous and professional while answering all my questions and concerns. He confirmed my automatic payments were still being processed and current. I had been very sick in the hospital and was concerned about the account.

This review is specifically for Ryan in the billing department. He is so patient and understanding and very knowledgeable about all your options. Great customer service. I felt like I was finally speaking to a human not a robot. I hope I get him next time I call. I won’t be surprised if he is a supervisor soon. Thank you again for your attention to detail and not rushing me off the phone on a late Friday afternoon and making sure all my questions and concerns were handled properly.

The person we worked with, Joy, was kind of a nightmare. She kept trying to get us to contact the seller and the title company and do those things for her. Also, we would call her and she wouldn't answer her phone. Towards the end, I had to say to one of her associates to take me to her manager because I was sick of being blown off and I didn't hear from her manager but she finally answered my phone call.

The service they provide is spectacular. All the staff are very friendly. I recommend 100% this corporation. I had a loan and I refinanced and the treatment they provided was very patient and kind. Excellent service.

Very helpful, kind and patient. Probably the best customer service I have ever had the pleasure of speaking with. I highly recommend working with 21st Mortgage and hope the customer service agent I spoke with gets a big raise.

It was so easy applying for a mortgage through 21st Mortgage's website. After getting my online approval, my loan consultant (John **) was very helpful and informative to work with. This is the 2nd mobile that I've financed through 21st Mortgage and would definitely recommend them to anyone looking to finance!

Kaylee was very helpful. Speaks English, a big plus. Thanks Kaylee! She explained my options. And has a pleasant voice for the job. We would like to have a system where we can keep calling the person we dealt with for future questions.

The application went pretty smooth. The only thing is when calling them, it’s a little bit harder to get to an agent and they take a little bit longer to reply. But besides that, their customer service is on point and they're super easy to deal with. Also, everything was approved right away. I like the experience.

Kasey is a spectacular individual! I love how thorough and helpful she is!!!! Absolutely would recommend 21st Mortgage to family and friends, especially because of the professionalism that Kasey has shown any time I have had questions or concerns! Thank you!!!

John, the rep from 21st Mortgage, was a very sweet man. He was very soft-spoken but very direct. The application process was done all on the computer and I’m computer-savvy so it was easy. The rate is a little high though. But that may be because that I don't have an established line of credit for a vehicle versus revolving. And I understand that mobile homes are a little higher.

The process was a pain. We got it all done and completed. It just took a little longer than I would have liked. We had to keep submitting my girlfriend's payment forms and weird stuff that just kept getting annoying because they couldn't figure out her weekly pay. Because it was commission or hourly.

Jamal was very pleasant and helpful when answering all my questions and he also provided some additional information to allow my payments to made via the phone. This will save a great deal of time for me to make sure my payments will be received on time.

Overall the experience was less than thrilling. I bought a home in Missouri and that process was done within 2 weeks. It took months with 21st. Communication was lacking in some regards and in others it seemed like I was left to my own devices. Luckily I printed off the checklist and used that as my guide. I guess I am just used to someone saying, "Here this is everything we need, and we need it by this date." Also leaving an email saying, "Check your messages" is pointless especially to me who works night shift.

21st Mortgage is an amazing company to deal with! I can't say enough great things about the people who work for them. This company helped me buy my 1st home when I never thought it could happen for another two years! Cory ** went above and beyond! Being my 1st home, he explained everything to me, walked me through the process step by step from start to closing. He answered every question I had, returned every phone call quickly. And I made a lot of them. Every person I dealt with was very professional and actually cared about my needs. I'm very thankful for all of you! Thank you for everything you have done for me to make this happen. 21st Mortgage made my dream of owning a home possible. I am very grateful!

The application process with 21st Mortgage was smooth. It was my first time purchasing and it was almost painless. It took about 31 to 36 days and the loan officer was helpful.

Joy, our loan officer, was pretty quick to get back to any emails, although it was pretty hard to get ahold of her by phone. She was very helpful. This was a new experience for me and my fiancé and she explained to me what it meant. Also, they allowed me to do a direct deposit straight out of my account so it was really convenient.

The application process was pretty straightforward and the rep I worked with would always contact me if she ever needed something.

Great customer service and very helpful with every question that I had. It was also handled in a very timely manner and efficiently. She was wonderful to work with on getting my payment made. Thank you.

It was fantastic with 21st Mortgage. Tyler was awesome. He made it so easy and told me what the next step was. As soon as I would send the documents, then right away, I would receive an email. He always answered the phone or somebody else would be answering the phone. If I left a message, they called me right back. He was always available and so responsible. A couple times, I'd panic but he'd be very calm. I'm so happy I went with 21st. I already got the coupon book, and made the first payment. I'm working full time and don't have time to mess around and play a bunch of get-this-paperwork games and working with 21st Mortgage was very easy.

My experience with 21st mortgage has been a wonderful experience. When I call in my payment every month the girl is always very helpful and very polite. I've never had any bad experience with them. They have always answered my questions and gave me answers that I needed to know. So overall I would rate them a 10. If ever I had to get another mortgage this would be the place I would go back to. Thank you.

The process was about 30 minutes. It was pretty easy and not very long. I kinda liked it. I'm not very computer smart, and I did it, so it was not too bad at all. The rep was wonderful. She was very helpful and did everything that she could for us. We were very, very, extremely happy. She would call us back immediately. But she hardly ever called us because we would call her, and she answered 9 out of 10 times. I'm definitely gonna do more business with 21st Mortgage as soon as I get the situation with this one paid off.

It’s been a real journey since Covid took place, trying to work in unsafe conditions and things happen that we don’t expect but through it all I’m ok and back on track thanks to En. He was so polite and courteous and very understanding and willing to help me through the process and thanks to Lauren who also very polite and kind and caring and they both let me know they are there to help me and I’m so relieved to know they have such kind and caring me in the world.

At the beginning, they weren't letting us know what all documents we were submitting. They would never check on us to see if we needed any help or if we got everything together. It was always on our end that we would be calling constantly to see what was the next step and all the documents that we turned in. We never got phone calls to see if we were doing good or not. But everything was good.

21st Mortgage had an easier application process. For the other application, I had to do so much more and give so much more information. 21st Mortgage ended up being more expensive, but I still went with it. My questions were all answered whenever I needed something.

Our rep, Kelly, was super helpful for the whole process, and she made it really easy. Anything that we were having trouble with, Kelly had us email her and she’d put it in. 21st Mortgage was super easy to deal with. Everybody that we talked to was friendly and super patient. I couldn't have asked for a better first experience.

Overall, they did a good job of pushing the loan through and getting it done. But there are certain areas that I thought were none of their business. For example, there was a thing on one of my pay stubs that didn't define what it was. But all it was was the portion of my medical insurance that that company pays. But it wasn't defined as that. They were wanting to know what it was and why it was. I told them, "Well, I can tell you this much. It doesn't come out of my check. It doesn't go into my check. So, it's really not important." But my loan officer was great. She made everything very easy for me and we got through the process quite swiftly. I was very happy with the timeframe. Everything went smoother and faster than I anticipated.

The process was pretty smooth for my very little experience. There weren’t setbacks until the end, where there was some confusion. For example, they asked for property insurance, like home insurance. They give me the details and the requirements. Then when I wanted to close and I already prepared a policy, then they change the terms and the conditions of the policy. During the final closing day, we almost didn't close because the guy that take care of the mortgage was off and they didn't prepare the files on time. The taxes were supposed to be a number and in escrow it was a different number. It was a headache for a little bit, but it was eventually solved. But there should be better communication between the departments.

The process was easy. Everything was okay.

Maggie is our officer and she is amazing! Always so kind and helpful. You guys are truly blessed having her work for you all. She is always so helpful and when we call with questions. Glad she is our officer.

Trey has been handling my son's account! He is absolutely AMAZING, excellent customer service, always willing to find the answers to any questions I had! I just cannot say enough with how impressed I have been with the service provided! Great Job Trey!

21st Mortgage is a good bank to work with. Make sure you have everything on file because they will ask you for a lot of stuff. My agent was Chris and he made it happen, so that was good. But it took a lot longer than I thought. It took five months to even close the deal. And some of it was no communication. It was just me and my loan officer mainly that kept calling and asking in what was going on. There were a couple times that he didn't get ahold of me so I had to reach out to him. But for the most part, he was on top of stuff. If I had a question, he told me what to do or a quicker way to solve it so I didn’t have to take so long.

Everything went well with 21st Mortgage and I enjoyed working with my reps. They were very informative. Any concerns or questions I had, they answered them. The interest rates were a little bit higher in other places.