21st Mortgage Corporation Reviews

I called in to confirm and inform them about a payment. I was helped by Kyra **, and it was very pleasant and comfortable talking with her and making the arrangements to get my account current. Until she put her supervisor on the phone, he was very negative towards me and instead of moving forward he seemed to want to berate me about a missed payment. Didn’t see the point in rehashing that when I was calling about getting it current. It seems like all the supervisors do is attempt to find a way to threaten default or foreclosure, and make you feel worse when you’re trying to get things right. I’m not perfect and make mistakes but when I am trying to correct the mistakes don’t beat me down.

I went to the website of 21st Mortgage and sent in an inquiry. A processor got in touch with me and we went from there. I had emails and phone calls and used their online portal to submit all the necessary documents. It all went smoothly.

Customer service that leaves you wearing a big smile and the comfort of knowing you're in good hands. This company is # 1 in my books and I will highly recommend them to anybody buying a manufactured home. I am thankful for this company because I definitely know that I'm good hands with them.

Very patient, and the tone of his voice was helpful. Yes, I would most definitely refer him to my friends. I have been very lucky to have Travis as my agent. He makes things happen. This is. Just not a one time behavior Travis, has displayed he is liked this all the time.

Henry was very professional. Always stayed in touch and was always willing to work with me no matter the situation. I hope he continues to call me and work with me on payment matters. I Don’t know what else to say other than he has been a big help. Contact me any time.

He was courteous, spoke excellent English, and was very helpful. I needed to know if we could pay a large sum on our loan without paying the whole thing. He said we could and arranged it for me. He also said you would continue taking out our monthly note. We intend to pay more in larger sums until this loan is paid off. He did an excellent job. Thank you.

This house popped up and it's right across the street from the lake. It's about 150 square feet less but looking out, I have lots of windows in my kitchen. It's perfect and 21st Mortgage helped me get it. Applying with them was little bit more than what I expected but part of it was because I couldn't remember everything I had to fill out when I bought my previous house up in New Hampshire. Another part of the application had to be getting information from my employer about how much I made. It took two months from the very beginning until I finally closed and it was a long process. I was hoping to be in the house by Christmas time and I didn't move in until January 25th.

I got approved with 21st within 30 minutes of putting in an application and the underwriting process seemed like it went pretty well. 21st stayed on top of the process and they move pretty fast. The rep who helped me, Dylan, did an excellent job. He was ready to communicate back with me and often was available to answer my phone calls. If not, he'd get back with me in an email. The communication line was pretty much open, which was nice. Also, the terms were good based on what Dylan told me.

Tucker did a great job and helped me with my information. I appreciate the fact that they allow me to call in my house payment every month and are very informative. The help that they give is amazing. Please continue to give the great customer service and care. The payment process is so easy and they care about how you are doing and the time they take to give you all the information you need.

21st Mortgage is experienced in what I was needing to do. Trevor helped me with anything I needed. Any questions I had, he was always there to help me. He knew who I was every time I reached out to him. The process is super fast, easy and convenient. I dislike the normal traditional mortgage process now because that takes months, and nobody's friendly. This was a complete opposite side of that spectrum so I was pleasantly surprised.

21st Mortgage is fairly simple to work with. They had approved me for a loan even though I hadn't had debt for two years. The biggest issue I had was their hours. I work so trying to get ahold of them was a bit difficult at times but I get feedback relatively quickly. Their process was really simple. The hardest issue I had was my lady's income. They needed a recent pay stub, and the pay stub she'd gotten the week we applied for the loan, because it was a day late, didn't count. Besides that, it was easy. I did it online and over the phone. It's really nice that they're flexible in making payments for the mortgage. The percentage on the mortgage rate for interest was high compared to other places where I had gotten approved for a loan, but it's not that big of a deal.

I was previously a customer with 21st and I had no problem the first time I used them. This time, I thought it was gonna be a smooth process, but it was very much not. It was a mess. My whole process should have been completed by December but we did not complete it until the end of January. Every single time I provided the rep with the paperwork that he requested, he would turn around and ask me for the paperwork again and I would resend him emails that I had previously sent. Also, he was not returning phone calls from the estate lawyer. If I had another option for a mortgage company, I would have chosen it but it is not easy to get a mobile home mortgage company.

I got a home loan from 21st Mortgage and the application process was fairly easy. It took about a month. The rep I worked with was helpful. If I had any questions or issues, all I had to do was call and she was fast at responding.

Getting a mortgage was easy. The application was online, and everything was very easily accessible. For closing, 21st Mortgage printed everything out, and I signed everything that way. They're based in Tennessee, so they had to ship it overnight, but everything was online. The contract was 40 pages, and I had plenty of time to read through it prior to closing. That was great. Also, they were cheaper than any of the other mortgage companies I was considering.

I did everything myself and the process was still easy. Most of it was done over email. They sent me an email with what they needed, and I sent it to them. There was a list and they marked off what I got done. If it was not what they needed, or if I filled out a form wrong, they would say, “Hey, refill out that form.” I would do it and send it back to them. The reps were knowledgeable and helpful people, and the process was quick. We did it in four weeks. At the start of it, for two weeks, I couldn't get ahold of my loan officer, then after some period of time, it was easy to get ahold of them. Overall, 21st Mortgage is easy to work with.

From the beginning, obtaining my mortgage took 20 days. It was quick and easy. It only took longer because I took a week to get some paperwork in. It could have been faster. Also, Drew was amazing. I liked his open communication. He kept me up to date with everything, and answered all questions quickly. However, the annual interest rate is a little pricey. It scared me a bit, but I believe I would be able to refinance, so that was what got me, ”Okay. It's fine.” It was a good experience and I would recommend 21st Mortgage Corporation.

21st Mortgage Corporation did loans on mobile homes. However, it was a slow process. The real estate agent I had couldn't believe how long it took. Months! I got perfect credit. I finally got it, but I could have lost the place with waiting. I started the process of buying it in July, and it didn't close until January 1st. I'll never do it again.

Adam and his team members did a fantastic job. This was not an easy refinance by any means, but they work diligently to get it done. And it was done with great respect facialism and courteousness. I had to make numerous phone calls to Adam and his team on things that I did not understand and they always provided me with the best and most correct information available. Highly recommended Adam and his team.

21st Mortgage had a lot of paperwork they needed, and they had me fill out a bunch of stuff. Most of it was online. I had to make a lot of calls to 21st Mortgage with issues regarding the paperwork, and they weren't very clear on their instructions. The application took a little over a month. They tried their best with trying to get it closed. There was someone I was in contact with that didn't always answer the phone, even though it was within business hours. If you don't get in contact with your contact, they'll just take a message and say that they'll call you back, but they won't. You just have to keep calling. Once you do get ahold of them, they're helpful.

The rep really helped and understood that this is our, my husband and I, first time buying a home. So he came at us, not treating us like we were stupid. He came at us with respect and helpful knowledge on the process, and step-by-step, calming any kind of nerves we had along the way. He gave us good solid recommendations on how to handle our mortgage and our homeowners insurance. The application process was fairly straightforward. There was a lot of information that you're putting into one place all at once. So it was overwhelming. But so is any application for big money stuff. It reminded me of applying for student loans. But the rep was there every step of the way. If I had a question, I could reach out to him with no problem.

Spoke with Brody. He was very knowledgeable and courteous. Great customer service all around. I would definitely refer new customers because I know they will be treated properly. Brody is an example of what great employees represent. It makes your day when you speak to someone who treats you with respect and actually cares.

Henry was very polite, and helpful! I was impressed with his customer service skills. This was the best experience I have had with customer service in a long, long, long, time. I'm so thankful that Henry helped me out by getting me an extension until next Friday. That really is going to help me out financially. I just want to thank you again so much Henry

Brody was very nice and very helpful. It was very pleasant to speak with him. I had issues with my payments and he solved the issues and let me know that was updated so he was very kind and patient if I called back, I would want to speak to him. I believe that Brody needs a raise. You cannot find people like him to help you with your issues. That is also nice. Usually they’re mean or hateful or leaves you on hold for hour at a time.

Was a pleasure dealing with Devon this morning, he is knowledgeable in his duties. Very nice, polite. Devon showed interest in the people. He deals with ask about our home, shared information about the places that we’ve both been, just a pleasure dealing with not only Devon but all the employees that we have had contact with. Anytime we deal with 21st Mortgage it’s quick, precise, timely. Nice people talk about the weather.

When asking questions the people at 21st Mortgage were knowledgeable and quick to respond. No question was treated as though it were a nuisance. Everyone I spoke to at 21st Mortgage was polite and helpful. If they did not have the answer to my question they knew who to ask to get it. Overall they made the home buying experience just a little less stressful.

To 21st Mortgage Corporation, to all the staff who work there, I want to say thank you very much for taking your work seriously, with respect and dignity. The truth is that you form an extraordinary team looking for the best opportunity for your clients. I feel very satisfied with the treatment received and your effort to respond to requests wholeheartedly. Thank you.

My agent Dylan ** is a magnificent person, very polite and always present all moments. We really appreciated his Knowledge and experience.... We are very happy for all process. We will recommend 21st. Mortgage Corporation to friends and relatives… We really are happy for everything. All services were fantastic and provided a rapid response for all…

Alicyn and the Brian ** who answered my call were so helpful. Caleb ** in the lending department was so knowledgeful and walked me through the whole selling process. I also have to thank Chloe in the service department because she explained precisely how to pay off the mortgage quote with a certified check. Thanks, you all rock! :)

21st Mortgage was the only one I could find that would finance on a trailer. The process took seven months. Yeah. Every time I did something, there was something else that needed to be done and something else that wasn't done right. Uploading documents was a pain, too, because I would use the website and I go to print and then nothing would print. I'd have to get ahold of the agent. He'd have to send me a drive in an email. Once I got that, then I could do the printing. But as far as printing stuff off the website, I couldn't. After a while, it got to be frustrating, especially with all the little bitty stuff that needed to be done that wasn't done correctly. Sometimes I'd call up and couldn't get ahold of anybody. I'd leave a message and they wouldn't get back to me for a couple of days, but I'm in Idaho and they're in Kentucky.

When I called 21st Mortgage I asked can I talk to my loan officer. They transferred me to sweetest lady. Chloe is her name. Very professional and answered all my questions I had. 21st Mortgage is a great place and great people to do your business with.

21st Mortgage Corporation had much fewer restrictions on their loan program. And it was easier to deal with them than the prior company that I had originally gone with. I did the online application, which for some people is probably easy. For me, those are painful. But getting the documentation to them was easy. I would and have recommended them to several people even though it has only been a month since we’ve closed. And I recommend the rep particularly. There were a couple of things that I was less than excited about, but that was more of the way the company has been structured than him personally.

The online process was really quick and simple to follow through with. My loan officer, Adam, was really knowledgeable of the process and supportive throughout looking for that home and doing what was needed to secure the financing. It seemed like he genuinely cared and wanted to do everything that he could do to help me or guide me through the process. The application process was really simple and straightforward. It was really clear on what was needed. I got a response really quickly. Originally, I had a co-applicant with me, and when I needed to correct that, Adam let me know in a timely fashion and I was able to redo it the right way. I enjoyed my experience.

The way my purchase was set up was it wasn't an owned piece of property. It's in a community where the land is not part of the house and 21st is one of the few people that handle that. I didn't think I was even gonna qualify but I did. There's a lot of steps to the process and it went down in about 30 days. The one thing that was difficult was Realtors wouldn't let me back into the house until 21st did their appraisal. But Katherine who handled it for 21st Mortgage did an excellent job. I was surprised when it all came through and we're quite happy with it. The rate and terms were fair. It's not on an owned piece of property and it's similar to what the market is. Also, we did some negotiations at the end. When I made that offer, the appraisal came in lower than the offering price and that got everybody all messed up. I said I'd pay it and then, when we did the adjustment, she came down 2,500 bucks and we split the difference. It was 1,250 but it made a $40,000 difference in the payback because it was smaller.

I wish I can put way lower than 1 star. Don’t ever do business with this COMPANY, y’all better run. They are so rude both ** & ** reps. I called for extension for the first time and they said no so rudely & had nerve to ask personal stuff about me saying what do I eat, what did I spend with my money, who lives with me, how much my checks are. It’s NONE your business about what I do with my money or personal life. They also said so rudely to go work for Uber or DoorDash as side job. The rep was yelling at me saying why I don’t answer the phone. They call me day night with emails/calls 4 times a day. If you ever get this mortgage company DON'T ACCEPT IT. They should not be in business. Worst CUSTOMER SERVICE EVER WITH RUDE REPS.

It was a lot of paperwork and took a bit longer because I was not used to buying a mobile home. I'm used to regular mortgages. But everything was good. My mother owns her house and she took out an equity loan. But everything that she has is paid off. She doesn't have credit cards. So, I signed for a loan for her. We had to go through the process of proving to 21st Mortgage Corporation that it was her loan, I just signed for her and I didn't pay the loan. That part was the irritating part of it. I had all the stuff done, but that part of it was irritating. That process was what took the longest.

The refi with 21st Mortgage was super easy. I enjoyed dealing with Trevor because he spoke in my terms. He listened and any time there was a question, he immediately got right back to me. He did an outstanding job of customer service. I was in the car business most of my life and not everybody are good people person, and he definitely is. That made a huge difference in my experience and my stress levels with having to go through the process. Having a manufactured home, I'm happy with the rates. You're not gonna get the same rates you would if it was a thick house and if I owned the actual property. I was able to download my information, and they were very rapid in responding and showing what they received and what possibly I had made mistakes on or what needed additional information. They were outstanding.

21st Mortgage put me in their system. I had to upload documents and since I'm older, I'm not 100% savvy with the computer. So, I had a little bit of a hiccup when I first was uploading, reading, and getting to the documents that were already uploaded. The application was given to me through the email and I had to fill it out then send it back to them. The representative always called me either the same day or the next day. She also gave me her name and extension. She almost always answered her phone, so I had a very good experience with that.

The application and underwriting process at 21st Mortgage took about four months. It could've been a little bit faster and they could've been more communicative. They could've paid attention and not told me the same thing over and over again and me having a call to find out to get told the same thing. I sent documents in and they said that they needed the documents but they didn't look at them and I told them I'd already sent them. They were having to reprocess that. It was just things that kept taking longer on their end. They got frustrated because I called all the time just checking to see how the process went.

I chose 21st because they became highly recommended by everybody and my experience was as wonderful as everybody else's. They made the process so easy. I am a first-time home buyer and I was so scared that I won't qualify. The first thing they did was qualify me and they said what I qualify for. It was way more than I expected. Then, they said for us to talk about financial counseling if I need it so that I don't spend more than I should. I thought it was wonderful. They really took care of me every step of the way and they explained everything like a non-financial person can understand it. They didn't make me feel stupid about it.

21st Mortgage has a flexible down payment. However, this is my fifth property mortgage and it took way longer than other times. During a typical mortgage they send out a list of demands. Everybody works together to complete those demands. Instead of that, 21st Mortgage is more like a checklist. "We got this. All right, now, we need this." And we gotta wait a week. They get back, check. "All right, now, we need this." And we gotta wait a week. At the same time that we could obtain what they need, we could obtain the next thing on the checklist and get two things knocked out at once. Instead, it was getting one thing and moving on to the next thing. It took forever. I applied in September and I was able to move in the last week of November. Beyond the length of the process, I was completely satisfied with everything else. They answered every question I had. Jonathan, our rep, was great. He did everything he could to help me.

Obtaining the mortgage with 21st Mortgage was simple. A lot of things were digital and electronic, which was nice. Uploading the documents was a little glitchy though. Sometimes, it wouldn’t upload so I’d have to email them. Otherwise, it was not terrible. The application and underwriting process was relatively quick. The experience is what it is but I'm not too happy with the laws and regulations or the way that 21st Mortgage runs credit reports and calculates the credit. They take advantage of people. I have almost an 800-credit score and yet they said my credit wasn't good enough and that I had to have a 12% rate. I couldn't get real clarification. While the process and the communication were fine, I was very disappointed in their calculations and the way that they considered credit scores and income-to-debt ratio. Thankfully, this is only temporary for me. I'll be paying off the loan here very soon so I don't have to worry about it.

I had never bought a home of my own so I was new to all of it, but my husband had. There was a lot to fill out more than I thought we'd ever have to, but 21st Mortgage walked us through it really nicely and everything worked out fine. The rep who works there, Ryan, was always polite and nice to work with. I had his number and he told me I could call any time if I had questions or concerns. I called him quite often with things.

I called 21st and the process was real fast. They were very pleasant, every part of it. The rep who helped me, Grant, called me once a week to let me know what was going on and he gave me all the information I needed. It was the first time I ever bought a home so it was all new to me. He didn't get tired of me calling them.

I found out about 21st through the trailer court I was trying to buy a house from. They help with people with low credit so I went with them and it worked out. But there was a lot of paperwork, back and forth stuff being the middleman between the seller and 21st Mortgage, and people not being at work and waiting a weekend to get things figured out. It took about two and a half months to get everything finished.

I was purchasing a home. I didn't have much option and I did need something for a manufactured home, which, in turn, not all lenders offer. I did need something that would follow those guidelines, and 21st Mortgage was one of the first people that came up. I did a conventional loan, and the process wasn't bad. Majority of it was through email. Some phone calls were involved between me and my loan officer. I would hope for it to be more personalized or if there was a local office I could go to sometimes. I don't require meeting people all the time, but that would help the experience for me personally, too.

21st Mortgage made the buying process super easy and painless. The process was quick and there were no hoops to jump through. If anyone is considering 21st Mortgage as a lender, I would highly recommend them. Kellie ** was awesome and answered all my questions without getting "bothered". I have shared with a few of my friends the experience and contact info for 21st. I can't really express how thankful I am, that I was able to find the right home and the right mortgage company.

The process of getting a conventional loan from 21st Mortgage was smooth and easy. I would recommend them to anybody. Everybody was very friendly and answered all our questions. They were very responsive. Every time I called, I had an answer right away.

Devin ** was most helpful with my questions today! Thanks so much for all your help! I called in to inquire about my monthly bill and he answered my questions in a timely manner. I would recommend him to help with any needs! Good luck today! You’re going down Brodie. :)

The application to closing with 21st Mortgage was very easy. I planned finding them because they were the only people I could find that was financing a modular-type home. The guy I was dealing with was great. He constantly was calling me. Some of the times he would send me something and it didn't come to my mailbox, it went to the junk mail. So, he would always let me know he sent me something so I knew to check in my junk mail for it. Between him and my Realtor guy, it was a very easy and pleasant experience.

It was very stressful, not getting answers having to call or email multiple times. On my 1st attempt to get a mobile home, the team didn't realize they had an issue with the park where the house was located. I was notified about this after I had paid for inspection, appraisal, the park application fees. And then I was told about an issue, where I had to come up with at least 30% of the down payment. Needless to say I lost all the money for an error, they should have seen at the beginning of the application.

We have had nothing but Great customer service last year, we worked with Joseph and he was professional and very courteous. When we needed help from some unforeseen things, Joseph was always eager to help. We have also had great experiences with Sean and now Matt. We are looking forward to working with 21st company this year as well and hoping we have the same experience.

21st provided me with my first mortgage ever, when others wouldn’t bother. Their capacity to handle highly unique situations; like both my mother and I having VA loan benefits; yet no way to use either of them on a manufactured home. Two people of moral value, but without a shot at a dozen banks. All out of luck we figured it wasn’t meant to be, but 21st (Tyler certainly comes to mind), made it happen anyway. Even now, 2 years later, they treat me so well; even when I’m late and they have to reach out, it’s just to check in, let me know it’s not a biggie; what can we do to make the month easier and catch back up?

It was a fast process. Everyone was nice and worked to strive for us. I would recommend them to others for their financial processes. They were the best to work with. If ever in the future need them for anything else would definitely use them. Best experience in mortgage quality.

Matthew is always a pleasure to deal with anytime I call to make my mortgage payments. He is always helpful and works with me if I am having any issues. Matthew is always has a positive attitude and is never nasty or rude. I highly recommend anyone to deal with him.

Maxwell was who I talked to. He was very helpful. You don't find that much anymore. He was thorough and very polite. If more people were like Maxwell the world would be a better place. Look forward to talking to all the people at 21st mortgage every month. Merry Christmas to you all and happy new years

I enjoyed the experience with 21st Mortgage. They reached out to me all through the process. Everything went seamlessly. They got the information they needed and ran it and got back to me.

My husband and I did a long application with 21st Mortgage. We got assigned to a gentleman named Tyler. He was very responsive. 21st Mortgage has an online portal where you would send information to. After you uploaded the document to the online portal, it would take a few days for them to approve the document. There was a lot of paperwork requirements. We would get through the process about a month in then they would want additional documentation or it has taken so long for them to do the process that we would have to get them documentation that we had already provided. It wasn't a bad process as far as dealing with our loan officer. But 21st Mortgage as a whole was extremely slow processing the mortgage. I'm a real estate investor so I deal with mortgage companies often. 21st Mortgage is by far the slowest that I've dealt with.

We had to get a lot of paperwork for 21st Mortgage, which was a hassle. Then they required a huge down payment, which took us a while to obtain as well. We put an offer on the house in July, and we closed late November. Whenever our loan officer was in the office, which was very rare, he would eventually call us and wasn't very helpful on the phone calls either. There were factors that were out of his control, which we do not fault him for at all. But for the first-time home buyers that we were, he could have met with us on a phone call and it would have been a little bit nicer. Every time we would think we'd have all of our paperwork turned in that he needed, there was always something else out of nowhere that we had to obtain, and it was quite a headache.

I've been working with Ryan and he is the best. He worked with me on all my questions. We made it work when it seemed like it was not going to. So it was very positive. He was a very helpful guy. 21st Mortgage did a great job.

Everything was online and I didn't have to worry about anything. They responded really quickly with the down payment I have to put in. Also, the appraisal was very fast and when I went to closing, it was perfect. The treatment is good and they answer every question you have.

We ended up buying a manufactured home. There are not many companies that provide manufactured home loans. 21st Mortgage wasn't the only company we worked with, but they were definitely the most painless. The process was easy. It was a very automated process. It was very clear on what I needed to provide at each step. They had a pre-approval that we went through and filled out. Then we connected with a loan officer who was very helpful and helped us through all of the steps between getting the approval figured out, getting any of that updated, and then all of the closing steps. We filed for pre-approval in September. And we closed on our house in November. So, it was quick. Partially, there was a delay because the original house we were looking at, we didn't end up wanting it after touring it. There was a little bit of delay when we found another house that we were very interested in.

21st Mortgage was awesome. I worked with Kayla. She was a loan originator. She made the experience easy. She was super helpful. The process was really slick. All the documents were emailed or mailed, and our closing was really smooth as well. They sent everything to us, and we got everything sent back to them. It was convenient and easy. They were awesome about answering questions, though, so the emails were very efficient, and that was awesome as well.

It's not really great right now and I'm extremely annoyed. I pay extra to pay for my home insurance but my home insurance isn't getting paid because it's supposed to be paid in a lump sum. I called three days ago about money missing from my account randomly and then I was told two days ago that somebody would get everything situated with my home insurance and my mortgage and that I wouldn't have to worry about doing anything. Here I am two days later having to call everybody back because understood or did their thing.

Miss ** helps me with everything that I need. She answers all my questions honestly into the best of her knowledge. She is very helpful when working with her customers and making sure that they get the best help that they need. I think she deserves all five stars for the help that she have given us.

Really frustrating that you don't offer paperless statements. The online portal needs a lot work to be modernized, and the absence of a iOS/Android app is a disappointment. With such high interest rates, revenue and margins should be exploding, y'all should invest more if you want to keep your assets long term.

The process with 21st Mortgage was easy and good. It took a month. But that was only partly because I had to come up with documents.

They have great customer service always. When I call, they answer my questions. I worked with Kayla and it was great. She was nice and friendly. The whole process took almost two months.

21st Mortgage is the only one in the area that we could use for a manufactured home. The process was very good. The guy we went through was super helpful. He made sure everything got done the way it needed to. He was on top of everything. Also, the rates were a lot better than we expected. We're paying a lot less than we originally thought.

The application process with 21st Mortgage was very long. It was very inconvenient. They were very thorough, but every time they said they were good, they needed more information from me or the buyer. It stretched out almost two months. I had to pay more rent where I was staying. I expressed my displeasure. I also got a phone call from the guy that was handling my case asking if I was still needing the loan. It is a mobile home, so it's a very high percentage rate. We can pay it off early without any fees. That was the plan to pay off. Otherwise, this $40,000-some home will cost $100,000-some. I would not recommend 21st Mortgage again. If I had to buy another house, I would not use them.

Great customer service from representative Drew **. The turnaround could have been quicker, taking about two months for everything to finalize. But not too bad. Bottom line, this was not the company's fault but the BPO companies' fault that you go through. But other than that, everything was a painless process.

This company was a godsend. Having a manufactured home made it very difficult to refinance but thankfully I was told about 21st Mortgage. They made the whole process easy. My house was paid off but a divorce made me have to refi and this team brought me peace of mind.

Starting the process with this organization was extremely easy and pleasant. Once we were waiting for the BPO, that's when everything went downhill. I realize that they used a secondary company for the BPO but I feel they should have pushed a little more that they did to get someone working on this. We had a contract date that was two weeks longer than needed and had to go one week past that date. This ended up costing me extra money to extend. Then to caps things off the money for the close was not sent on time and I had to sit at the title company all day until things were resolved. The communication between departments at this company was very lacking. I had high hopes that were quickly dashed. If I would not have been so deep into the loan process I would have walked away.

Matt was AMAZING and rolled with all the aggravating punches we had to endure! I was VERY annoying, I annoyed myself, but he stood next to us through it all! He really kept me grounded and focused. We wouldn’t have made it to the finish line with him. Highly recommend!

We had such an amazing experience with 21st during our loan process, the employees did such an amazing job and communicated so well about every step and we’re so patient with everything. Our loan coordinator was a so helpful with all the questions we had and always answered in a timely manner.

The process was super easy, the part that took the longest was finding a home. But once I found a home everything closed seamlessly and quickly!! I highly recommend to anyone that is looking to purchase a mobile home. Justin was amazing and got everything moved through quickly. Very responsive and helped me out when there were uploading errors. If I had to do it over again I would go through them in a heart beat.

I was having trouble getting an extension on my account. I spoke to a gentleman and two other women & they would not work with me. I later spoke with someone name Coltan. He was so nice, understanding, and showed great customer service. I appreciate everything he has done for me as of working with me on my account. He is highly appreciated. 21st mortgage representatives could really learn from how Coltan care for his customers.

I was gonna buy a brand-new home and then I found an existing home already set up and I bought it instead. When I found that home, I was already pre-approved with 21st for the existing home so I called them and asked them if I could do that and they said, "Yes." It was fantastic with the reps I worked with. Every time I talk to them, they were more than willing to help and they were patient.

The application was going back and forth with paperwork, things they needed, and the specifics on my job that they wanted - what my role was at my job or how the shift differential works. The rep that I spoke with, Joy, was really good about letting me know what else I needed or how to go about getting it. Also, she was very friendly and patient with me because it was my first time buying a home on my own and I had a lot of questions. If I called, she would either answer or find out what she had to do to answer the question and call back.

Just want express and thanks to David @21st. Been very helpful and knowledgeable as I am going through some health and financial needs he has been 'ole saying goes (Johnny on the spot) ask? He got the answers advice. This is something you don’t see anymore. The world has changed. Nobody cares. I highly recommend 21st and their team. Keep it up thanks again. Howell **. I give 21st and crew 10 star excellent perfect rating.

We're in two different states and hours apart but the rep with 21st Mortgage worked very well with us. We had wait a little bit because our communication was different areas and they couldn't just make an appointment and go in but other than that, everything was done pretty fast and smoothly.

The loan officer that was helping me wasn't helping me at all. I had a terrible experience. The whole process took nearly two months. It was about four weeks longer than she first told me that it would take. But I got all the paperwork together quickly. Half of the time, I was in the dark. When stuff should have been sent in or processed, the loan officer never did it. When I was wondering what stage of the process, I called her and asked her where I gotta send documents versus her asking me or telling me I needed to get things. I was doing her job for her. Every time I called her, she wouldn't answer. When she did, there would always be some attitude like she did not wanna work with me. I'm trying to refinance out of it as soon as I can just so I don't have to deal with 21st Mortgage because of her.

I got with a Realtor, then the Realtor told me about 21st Mortgage. I contacted 21st Mortgage and they put me on this online portal and walked me through the steps of how to obtain the home. I went through it step-by-step. The only thing I had a problem with was we had to have somebody come inspect the home before I could make the purchase, and the appraiser that was used for the home was really slow. They were really slow in answering things too. Other than that, I had a great experience with 21st.

The loan officer, Kayla, was willing to help, and she was able to thoroughly answer every question we had. 21st sent us an email with everything we needed on the list and the seller, everything he needed on the list. It was laid out for us when 21st sent us the email, and it was a smooth process. We uploaded the documents online, and it was easy. I would recommend 21st Mortgage to someone looking for any mortgage or at any manufactured homes.

Rachel was very helpful and pleasant with helping me today. She was knowledgeable about issues I was having with an online payment, which she cleared up quickly and she was also able to answer several questions I had today. Would ask for her help again if I had more problems with the online system.

Our loan officer was excellent - Lindsay ** was amazing -Thank you for making this the best escrow experience we have ever had! Our helper for payments named David was also very kind when we had to make our first payment. From the first day I inquired on our loan to the last transaction took about 30 days and all along the way, the workers at 21st Mortgage were really awesome!

I want to express the professional excellence of your staff. The staff's knowledge with the payoff process procedure was top notch. I had called numerous times get the necessary data to ensure what I needed to do to accomplish the payoff and each time the staff was knowledgeable, helpful and patient. Stephan **, Lauren **, Ashley ** and Delana ** all assisted professionally

Miss ** helped by guiding me through the phone or email when I had questions. She made it an overall easy and stress free experience. I personally had as much fun as one could while going through a refinance process. If the ever so common discussion of refinancing or one of the many other great tools 21st provides I'll make sure they know 21st mortgage is the way to go.

I needed to find a mortgage company that would finance a mobile home. I looked at a couple of different ones and they weren't willing to work with the specific mobile home court that I'm in. I went with 21s Mortgage and the process was easy. I filled out the paperwork and submitted the required information. It went smoothly. I found the house on September 14th and I was closed by October 16th.

Service with them was quick at first but it slowed down. The paperwork got messed up. It was my fault because they were sending me things on the internet, and I didn't even have it set up yet. But when I finally got it set up, everything went pretty smoothly. I enjoyed talking to my rep Joy. She was great and her colleagues were too when she went on vacation.

I did a standard mortgage. It's actually a better deal for me to have it, besides the fact that it's boosting my own credit instead of somebody else's now. It actually lowered my payment by 120 bucks. Also, I can use my insurance now, so that's cool. I love it.

My experience with 21st Mortgage was great. Their rates were very good. I dealt with Ms. Lindsay ** and she was wonderful. I would highly recommend her to anybody. If I ever have to do the process again, I would prefer to deal with her.

21st Mortgage has been great. Getting a mortgage through them went fine and working with the rep was good. I'm happy with my rate and terms. Go through them.

I applied everything online and it was done very quickly. Adam was the guiding light from their company. He was always ready to answer my questions and he would always communicate back. If I called him on the phone, he would answer right away. If I left a voicemail, he would call back. If I sent an email, I would always get an email within 24 hours. But it could have been smoother between the underwriter and him. They had me jump through hoops. The underwriter made me buy a stove and show I had a receipt for that. They required for there to be a stove in place before they considered underwriting.

21st Mortgage communicated a lot. There was nothing ever that I felt uncomfortable about. If I did have questions, it was easy to call and get the answers from them. I didn't necessarily need my actual person I was working with. I could ask anyone in the office and they were all knowledgeable. So, I had a really good experience with them. As far as the application to closing, everything went really fast. The only thing that really took a long time was the appraiser. It took like two and a half weeks. Other than that, everything took about 30 days. The overall mortgage process was really good. If I ever have to purchase something in the future, I would go with them because they were very thorough.

I did a loan for a mobile home with 21st Mortgage. The experience was wonderful from beginning to end. The rep was good to work with, in and out, the whole way through. He answered every question I asked without delay and pretty much got me the answers I wanted. He knew his job. Also, their app was giving me information on what I still needed to accomplish. They sent me a link and I was able to do everything there. That was easy and I'm not really technologically savvy. On the whole, I'm very comfortable with the rates and terms I got. Payment-wise, it's direct bill pay so that's easy.

We had a couple of hiccups with 21st Mortgage Corporation, but overall the process was good. From application to underwriting, it took seven weeks. The application online was pretty easy and the rep we had worked really well with us. He also answered all our questions. But a little more communication would have been helpful because at the last minute, we were told that we needed a certain document that we really didn't know about before, which held things up.

Very simple process. My loan officer was friendly and competent. I can't thank Drew enough for just making everything easy. I would definitely recommend 21st to a friend or family member. Drew was excellent to work with. Any time I had questions about paperwork, he was prompt and courteous with his replies. I never even had to make a phone call to discuss anything. Everything was done through email - which I appreciated.

We had a great experience. No problems, Kayla did a great job making the loan process go so easy and painless. Everything was done fast and efficiently, Kayla is a great. Always return calls and emails.... Great job. Our closing went quick...Everything in order. Would highly recommend this loan company for new or used mobile homes.

I spoke with Levi. He was extremely helpful. Very patient and went out of his way. The best customer service experience I have had from anyone in a long time. Keep up the excellent work. I only wish we could talk to a CS Rep all the time and not automation. People get it right. Thank you. Richard.

Brian and Maria were great! Totally enjoyed the hectic voyage of buying a home and having Brian and Maria on my side to help with the process. The 21st Mortgage website is a little confusing, but once I figured it out was a breeze. I would strongly recommend 21st Mortgage to anyone that would be in the need of a mortgage company.

21st mortgage is great. Chase is very helpful and friendly. Everyone I've spoken to is always eager to help and willing to assist with any problems or issues I may have. Memorable experience and love that I chose 21st mortgage. Every time I call they direct me right to who I need to speak to. Fast friendly service.

It's too much to type. It was the most stressful horrible home buying experience I have ever had in my life. No one ever seemed to know what was going on or could answer a question with an answer that made sense. The automated email system is horrific. It kept asking me over and over and over again for paperwork and info that had already been provided. Because of the sheer incompetence of the people I was dealing with this process took way longer than it should have. I only wish I could have given you less than one star. If you really want to know why I feel free to give me a call.

21st was the only lender that would finance my property because it was a manufactured home that had been moved. Most lenders don't touch that, but 21st was able to work with that. Everyone that I've talked to at 21st has been very responsive and pretty easy to work with. Ryan was the originator of our loan and any time we had a question, it was pretty easy to go to him and then he would either find out for us or point us in the direction, of whatever needed to be done. My previous lender was Rocket Mortgage and I liked their online process a little bit more. 21st can definitely update the user interface of their website.

21st Mortgage was one of the few places that would finance a used mobile home. It was a great and easy experience. We did everything over the phone. Kelly was wonderful. She was very informative about everything. She was upfront. She kept in touch with us at a regular basis. We had all the support we needed to get the item we needed. We had all the guidance and direction we needed. There was one item that we had a problem getting, and Kelly was very instrumental in guiding us into how we could get it.

The process with 21st Mortgage was good. It was an easy online, email stuff.

Working with 21st Mortgage itself was great but the guy who was helping me was not the best. He didn't answer my calls and he was out of office a lot. So, I would call and speak to someone else if I had any questions. He was out of office when we had to do our signing as well. The communication could have been a little bit better with the guy who was helping us.

I spoke with Stefan who was very friendly. Introduced himself. He quickly and professionally guided me through the payment process giving me the different options for future use. Overall great service and experience!

Brody was exceptionally friendly and efficient while helping me service my account. I will continue to appreciate the excellent service I always enjoy from 21st mortgage customer service. I can't say enough good things about Brody.

Tucker ** is an excellent Financial Counselor at 21st Mortgage Corporation. I would highly recommend this company. Every time I have questions, he will reply or answer right away. He will give me very good suggestions and will come up with a very good solutions. He helps me lot to understand how my loan works and explains well the details of my account. Good Job Tucker!!!

Hello. I spoke not too long ago with Makayla. She was very knowledgeable and very very sweet. I would recommend her for this company as a keeper. She did everything to help me. Please keep up the good work hiring people like her to make this company awesome. Enjoy the rest of your day and have a great weekend.

Dani provided answers to all my questions today re: relocating my house to another state. She also offered additional guidance to assist me with the process. In the 3 years I have been with 21st Mortgage, I am continually impressed with the staff. They are all very professional, knowledgeable and friendly. I highly recommend this lender to others.

When I call to make a payment, Blake and other employees are always very kind and really helpful with information. I am a senior citizen and I really appreciate Blake's patience while I look for information on my account. And yes I would definitely recommend your services to anyone who wants to purchase a mobile home.

Everybody was very good at making sure I understood what we were doing. I worked with Taylor and he was always very patient. I would always be like, "Oh, I don't understand." and he says, "No problem, Betty. I'm gonna explain it to you." He was very thorough. If he wasn't available, their team would do their best to answer my questions. Even when I was frustrated with the process, everybody genuinely tried to help. The rate was a little on the high side but it is what it is. Not many companies give mobile home mortgages. Give them a shot. I recommend them.

The application was relatively easy, but getting it approved was a nightmare. It took about two months from when I put in my offer to when I finally closed. I told 21st Mortgage upfront I'm a teacher. I left one state to come back to California. They said, "We can't give you a loan because you don't have a job." They had a hard time figuring out what a contract was and how I was getting paid from my last job until August 15th and I started getting paid at my new job August 31st, which was actually earlier than that because the 31st was on a weekend. My loan officer was also gone for an extended period a couple of different times, and I had to have my Realtor, Brandy, contact 21st Mortgage. It's not part of her job to be writing them a lot, "What are you guys doing?"

The process was all online and it was easy to get the documentation to 21st Mortgage, but it was time-consuming having to do it all ourselves. We had to hurry up and wait, but it took three months to get the loan all put together and done. The rate and terms weren't the best as well, especially the loan origination fee. It cost me a little extra. I read reviews and almost everybody said the origination fee was 1%. Mine was a little over 3%. I brought it up and never heard a word back from 21st Mortgage about it. Other than that, the rep I dealt was awesome. She kept me in touch on everything that was going on, and when I contacted her, she immediately got back to me. I used to be a loan officer 20 years ago, and I passed 21st Mortgage's info on to my friends that are loan officers always looking for mobile home loans for customers.

Everything went well with my experience with 21st Mortgage. It was a good process. It took 45 days. The rep was good too.

21st Mortgage was extremely unorganized and I’m sure didn’t even review the documents provided. They kept asking for the same thing repeated, called and asked me a question about a couple of liabilities, took forever, didn’t answer my calls and then denied the loan stating it was due to high debt to income ratio but had they actually took the time to look at the documentation provided, they wouldn’t have sent a denial. I called Cliff the so called Manager to discuss but never heard back from him either. If you don’t have to use this lender, save yourself the heartache and pain and go somewhere else. 21st Mortgage should be your last lending option when you can’t go somewhere else for a loan.

Dannelle, was the nicest lady that I have spoke with that actually listened to me. She was very understanding and kind, if I had to deal with someone on a daily basis I would want it to be her. I wish more people knew how to deal with the public. Have a great day. Debbie **

We used 21st Mortgage on another loan that we had and we chose to go through them again. We did a mortgage loan to mortgage a home. We applied online and worked back and forth with an agent. It was a long, drawn-out deal because we had to do a lot of steps, but the turnaround on each thing that we were to do was timely. We were satisfied with it. The only thing is when I would call in for an agent with the loan officer that was over it, there would be times I needed to ask her questions or to submit something to her directly. My agent, Lindsay, was wonderful. She helped us every step of the way. It's just it was hard getting through to her sometimes and when we would get other people, it was like a call center type deal. I didn't like that part about it. We would like it to be a little bit more personable.

Samuel was very nice on the phone. He gave me step-by-step instructions on what I needed to do and sent me an application form for assistance with my installment loan, because I have fallen behind. Due to going through a divorce. I will be filling it out and contacting him on this coming Monday to see what they can do for me.

Getting a loan with 21st Mortgage was a long process. There were a couple of moments where we were trying to get our stuff in and when we got them in, it seemed like there were more and more things to submit. It felt like it was never going to end, but they were helpful through every question I had. My rep had an answer for everything and she always helped out with anything I needed. I was comfortable with her and the whole process took two months. The rate I got was also pretty good.

The people on 21st Mortgage’s side were knowledgeable and helpful. The application process went pretty fast but I found that some of their interfaces on their website were clunky and not always very descriptive. So, I found myself having to call a couple of times to try and make sure I understood what I needed to do. I had to submit my own financials three times because the update on what I was missing wasn't clear for their end for what they needed. So, I wound up having to call after the third one and had them answer a couple of questions over the phone.

My rep went on vacation right on the week that we closed. It caused a little bit of stickiness in terms of closing. The other people that we bought the house from closed late. The loan didn't disburse until Friday afternoon when it should have been disbursed by Wednesday afternoon was what they said. I couldn't move into my house until they closed on their house. The communication was a little hard. Sometimes it would take multiple people emailing to get 21st Mortgage to respond. Also, sometimes the website is tricky to navigate 'cause they have different links for if you've closed or if you're trying to get into your open loan. I can't go into the same login that I did for filling out the loan process to pay my bill. It's a different account on their website.

I called 21st Mortgage Corporation and ended up online, filled out an application, and went through the process. I had to upload a lot of documents. I would like to have seen it done a bit quicker, but it was better than it could have been. And I could see where all of it needed to be done. By the time they made an offer on a place and the people accepted it, I only got so many days to have it closed and pay it. We pushed the limits on that. Once the poeple said, "We'll take that offer," 21st Mortgage gotta close within 45 days. We were right there, if not over. But the rep was the best part of the deal. I would recommend 21st Mortgage.

Everything went fine except 21st Mortgage Corporation was slow for a while getting everything in and communicating with me. We were supposed to close on the 8th but we didn't end up closing until the 27th. There were some weird things going on. They should communicate with me more even through the phone. I am tech-savvy, but it was a slow process towards the end because we had to change it from a secondary to a primary home. And everybody I talked to didn't know. It was a specialty problem because it was a mobile home. And no one knew a lot of information on mobile homes. So, any time I had a question, people didn't know, so they had to ask someone else. And they said they don't sell many park models. So, they need to be more educated on park models.

When they first pulled the title report, they didn't realize there was something missing until I wanted to put an offer in or to close. It extended my loan and I had to get my credit repulled. It caused the application to go over 60 days. That could have been prevented if they noticed that when they first pulled the title search. Also, there was another name on the title but it wasn't the seller's name and we had to get that situated. I wasn't getting informed enough regarding those problems. My Realtors had to reach out to the rep more and when I tried to contact him, it seemed like forever to get in contact with him. But maybe because he was in a different state. Other than those, the lending process was smooth.

21st Mortgage was terrible. If I could have went with anyone else, I would have. The guy we had was Ken. It seemed like every time he messaged us something, we do the requirements of what he needed and then he would be like, "No, that's actually not right. I need this, this, and this." We'd do that and it would go in this vicious circle over and over, and my credit got hit hard twice over this. It was terrible all the way around.

I applied with 21st Mortgage online. It just took me a few minutes. I applied on July 18th, and I closed on August 31st. They could have ordered the appraisal sooner. There was a delay in ordering that, and I closed a week later than I wanted to close, which ended up causing some problems for me on my end because the appraisal wasn't back in time. Other than that, the transaction was very smooth. The loan officer was great. If I had questions or concerns, I called him and he answered them for me.

21st Mortgage Corporation did all the process by themselves. We just provided whatever they wanted, and that was good. All the time, they spoke with respect and were interested in the next step to go faster than they could, and took the process quickly. They managed the staff and tried to persuade to close it. When they needed something, they sent me a text and called me, sent me an email, tried to reach me and find the fastest possible the answer. It would be great if they had an app and I could download it and try to get information from there and get the loan amount or when they would charge the balance.

Working with 21st Mortgage was good. It took a little while to get all my stuff sent over, but everything was fine. The application process was easy. It was just after I got hooked up with the loan officer, it took a little while to get all of my stuff approved and checked off. It wasn't anything that he did. John was helpful. Anything that I needed, I just give him a call and he was quick getting back to me. I use his extension, and if he wasn't available, I would leave a voicemail. I feel comfortable with the overall process. Everything's good.

It was a long process. It started sometime in August and ended by the beginning of October but it all went through fine. The rep I worked with was very nice and polite. I communicated with her through email mostly and she did as good as she could. I'd tell others that they should apply with 21st.

I've had a good experience with 21st Mortgage. The process was really fast. They helped me and they were responsive. Every time I would call them and ask them something, they would answer the phone. They have an online platform where you can submit all the documents. For now, everything is good. However, their interest rate is a little bit expensive.

My encounter was with a gentleman named Zack, he is by far the only ONLY employee knows what customer service is. He gets my 5 stars. Unlike the OTHER 2 gentlemen, just don't know how to deal with customers. Yes some of us do get behind but how dare you TELL us to find the money, borrow the money, JUST get it. To those 2 gentlemen the both of you can shove it where the sun don't shine. And again as for Zack he is awesome. Thank you.

Well...while I am happy with my mortgage, and closing has finally happened, it is clear 21st seems to not have enough help around the office. And appear disorganized. At least 2 times we had to resend documents that we already sent. Also I chose the coupon method of payment. But the 3rd party company failed to send me the "bill" in the form of the coupon book. Until 2 days before the first payment was due. That's totally irresponsible. I paid it by mail immediately. Get better at customer service.

It was our first experience with a mortgage, and the process was made easy with everyone involved. The 21st mortgage team was super helpful in presenting and explaining everything along the way, and the process went very fast to get approved, and receiving the loan. I really appreciated the hard work for the agents involved who always kept us in the loop through every step.

21st Mortgage made mobile home purchasing EASY!!! All paperwork was done through their online portal. If I had any questions at all, Grant K. was super fast to respond! I will recommend 21st mortgage to anyone needing financing!!! Thank you for helping and making this so easy!!

It was a breeze working with Trevor **. Always willing to take my calls. Trevor seemed to be knowledgeable and he provided me with great service. Would highly recommend 21st Mortgage to all my family and friends. The process was fast and easy for someone who is not familiar with the process. We had not applied for a mortgage for quite sometime.

Wade was very professional and helpful. It was a very quick and easy phone call. It took him no time to look up my account. That means a lot because I had a very busy day and was trying to get a lot done. Would definitely recommend. The customer service is great.

I would recommend 21st Mortgage to anyone, they are always there trying to help you out in any way possible. Been using for years and no complaints. We financed our home through them and they’ve always tried to make sure we are saving as much money as possible. Our financial rep Wade is very knowledgeable and always makes you feel safe and like the company is for you!!

Confusion on my part on early payment for upcoming month. Called to get information regarding this. The young lady I talked with was very courteous, professional and very patient which I really appreciate. That is someone I would like to correspond with again. Very satisfied with the experience. I only wish I could remember the young lady's name.

I would recommend 21st Mortgage Corporation to a friend. The process was a headache because my wife and I worked full-time. I live in Arizona, them in Tennessee. As soon as I got out of work, if I had any questions, they were already closed. So, a lot of things I had to do during work. Some of the setbacks that we had were because of miscommunication. And most likely on our part because it was our first time buying a home.

Cassandra was extremely helpful in all areas of our interaction. I would definitely recommend utilizing her for any of your 21st Mortgage needs! It's always nice to have confidence in your lender and she definitely instilled that in me. Thanks again Cassandra! You are an asset to this company and I hope it's recognized.

I spoke with Austin on 9/29 about a matter on the account, he was so patient, and very very helpful in helping me to understand my concerns. Thank you again, Austin. Great representative for 21st Mortgage. We need more people in the world like Austin. I hope Austin is told about the comment.

Tara took my house payment over the phone as well as answering questions my husband had me ask. She was so friendly as well as knowledgeable about the questions that I asked. I then told Tara that I enjoy calling in every month to make my payment so that I could talk to them, I have never had a mortgage company that has had every person that I have spoke to be as friendly as they are. Great job 21st Mortgage.

The whole process of my loan was so easy to understand, and each step/process was explained to me through the site and my loan officer Dylan **. Dylan was helpful with all my endless phone questions. I am very satisfied with getting my loan through 21st Mortgage. Thank you, Dylan!

Alex was very helpful when I called and respectful was very satisfied with my call he deserves an employee of the month or raise. Wish there was a lot more like him as Customer service it’s really hard to find good help and he is one good help. Hope is like this every time I call as right now everything has been great doing business with y’all love it.

I called Dawanna ** to ask about my current loan and she helped me by explaining everything and even told me an amount to pay extra each month to lower our term amount of years for loan! She was so nice and very helpful !! I have never had an issue with 21st Mortgage.

21st Mortgage was good at answering my questions and explaining everything. I like the woman that I worked with. She was quick at getting things done. She was very responsive to emails even outside office hours. However, the company that they scheduled the appraisal for took three weeks to get the appraisal and report back after they had come out. I wish that had been faster.

They always are willing to help and work with you. I’ve been having issues and struggling for a couple months now and they all are so helpful and caring. Rachel was very helpful today and so was her supervisor who approved my payments arrangements! I wouldn’t want a mortgage with anyone else! :)

Everything was really understandable. It helped that the agent that I had answered my calls and all my questions. The communication with the agent was great.