21st Mortgage Corporation Reviews

When I call to make a payment, Blake and other employees are always very kind and really helpful with information. I am a senior citizen and I really appreciate Blake's patience while I look for information on my account. And yes I would definitely recommend your services to anyone who wants to purchase a mobile home.

Everybody was very good at making sure I understood what we were doing. I worked with Taylor and he was always very patient. I would always be like, "Oh, I don't understand." and he says, "No problem, Betty. I'm gonna explain it to you." He was very thorough. If he wasn't available, their team would do their best to answer my questions. Even when I was frustrated with the process, everybody genuinely tried to help. The rate was a little on the high side but it is what it is. Not many companies give mobile home mortgages. Give them a shot. I recommend them.

The application was relatively easy, but getting it approved was a nightmare. It took about two months from when I put in my offer to when I finally closed. I told 21st Mortgage upfront I'm a teacher. I left one state to come back to California. They said, "We can't give you a loan because you don't have a job." They had a hard time figuring out what a contract was and how I was getting paid from my last job until August 15th and I started getting paid at my new job August 31st, which was actually earlier than that because the 31st was on a weekend. My loan officer was also gone for an extended period a couple of different times, and I had to have my Realtor, Brandy, contact 21st Mortgage. It's not part of her job to be writing them a lot, "What are you guys doing?"

The process was all online and it was easy to get the documentation to 21st Mortgage, but it was time-consuming having to do it all ourselves. We had to hurry up and wait, but it took three months to get the loan all put together and done. The rate and terms weren't the best as well, especially the loan origination fee. It cost me a little extra. I read reviews and almost everybody said the origination fee was 1%. Mine was a little over 3%. I brought it up and never heard a word back from 21st Mortgage about it. Other than that, the rep I dealt was awesome. She kept me in touch on everything that was going on, and when I contacted her, she immediately got back to me. I used to be a loan officer 20 years ago, and I passed 21st Mortgage's info on to my friends that are loan officers always looking for mobile home loans for customers.

Everything went well with my experience with 21st Mortgage. It was a good process. It took 45 days. The rep was good too.

21st Mortgage was extremely unorganized and I’m sure didn’t even review the documents provided. They kept asking for the same thing repeated, called and asked me a question about a couple of liabilities, took forever, didn’t answer my calls and then denied the loan stating it was due to high debt to income ratio but had they actually took the time to look at the documentation provided, they wouldn’t have sent a denial. I called Cliff the so called Manager to discuss but never heard back from him either. If you don’t have to use this lender, save yourself the heartache and pain and go somewhere else. 21st Mortgage should be your last lending option when you can’t go somewhere else for a loan.

Dannelle, was the nicest lady that I have spoke with that actually listened to me. She was very understanding and kind, if I had to deal with someone on a daily basis I would want it to be her. I wish more people knew how to deal with the public. Have a great day. Debbie **

We used 21st Mortgage on another loan that we had and we chose to go through them again. We did a mortgage loan to mortgage a home. We applied online and worked back and forth with an agent. It was a long, drawn-out deal because we had to do a lot of steps, but the turnaround on each thing that we were to do was timely. We were satisfied with it. The only thing is when I would call in for an agent with the loan officer that was over it, there would be times I needed to ask her questions or to submit something to her directly. My agent, Lindsay, was wonderful. She helped us every step of the way. It's just it was hard getting through to her sometimes and when we would get other people, it was like a call center type deal. I didn't like that part about it. We would like it to be a little bit more personable.

Samuel was very nice on the phone. He gave me step-by-step instructions on what I needed to do and sent me an application form for assistance with my installment loan, because I have fallen behind. Due to going through a divorce. I will be filling it out and contacting him on this coming Monday to see what they can do for me.

Getting a loan with 21st Mortgage was a long process. There were a couple of moments where we were trying to get our stuff in and when we got them in, it seemed like there were more and more things to submit. It felt like it was never going to end, but they were helpful through every question I had. My rep had an answer for everything and she always helped out with anything I needed. I was comfortable with her and the whole process took two months. The rate I got was also pretty good.

The people on 21st Mortgage’s side were knowledgeable and helpful. The application process went pretty fast but I found that some of their interfaces on their website were clunky and not always very descriptive. So, I found myself having to call a couple of times to try and make sure I understood what I needed to do. I had to submit my own financials three times because the update on what I was missing wasn't clear for their end for what they needed. So, I wound up having to call after the third one and had them answer a couple of questions over the phone.

My rep went on vacation right on the week that we closed. It caused a little bit of stickiness in terms of closing. The other people that we bought the house from closed late. The loan didn't disburse until Friday afternoon when it should have been disbursed by Wednesday afternoon was what they said. I couldn't move into my house until they closed on their house. The communication was a little hard. Sometimes it would take multiple people emailing to get 21st Mortgage to respond. Also, sometimes the website is tricky to navigate 'cause they have different links for if you've closed or if you're trying to get into your open loan. I can't go into the same login that I did for filling out the loan process to pay my bill. It's a different account on their website.

I called 21st Mortgage Corporation and ended up online, filled out an application, and went through the process. I had to upload a lot of documents. I would like to have seen it done a bit quicker, but it was better than it could have been. And I could see where all of it needed to be done. By the time they made an offer on a place and the people accepted it, I only got so many days to have it closed and pay it. We pushed the limits on that. Once the poeple said, "We'll take that offer," 21st Mortgage gotta close within 45 days. We were right there, if not over. But the rep was the best part of the deal. I would recommend 21st Mortgage.

Everything went fine except 21st Mortgage Corporation was slow for a while getting everything in and communicating with me. We were supposed to close on the 8th but we didn't end up closing until the 27th. There were some weird things going on. They should communicate with me more even through the phone. I am tech-savvy, but it was a slow process towards the end because we had to change it from a secondary to a primary home. And everybody I talked to didn't know. It was a specialty problem because it was a mobile home. And no one knew a lot of information on mobile homes. So, any time I had a question, people didn't know, so they had to ask someone else. And they said they don't sell many park models. So, they need to be more educated on park models.

When they first pulled the title report, they didn't realize there was something missing until I wanted to put an offer in or to close. It extended my loan and I had to get my credit repulled. It caused the application to go over 60 days. That could have been prevented if they noticed that when they first pulled the title search. Also, there was another name on the title but it wasn't the seller's name and we had to get that situated. I wasn't getting informed enough regarding those problems. My Realtors had to reach out to the rep more and when I tried to contact him, it seemed like forever to get in contact with him. But maybe because he was in a different state. Other than those, the lending process was smooth.

21st Mortgage was terrible. If I could have went with anyone else, I would have. The guy we had was Ken. It seemed like every time he messaged us something, we do the requirements of what he needed and then he would be like, "No, that's actually not right. I need this, this, and this." We'd do that and it would go in this vicious circle over and over, and my credit got hit hard twice over this. It was terrible all the way around.

I applied with 21st Mortgage online. It just took me a few minutes. I applied on July 18th, and I closed on August 31st. They could have ordered the appraisal sooner. There was a delay in ordering that, and I closed a week later than I wanted to close, which ended up causing some problems for me on my end because the appraisal wasn't back in time. Other than that, the transaction was very smooth. The loan officer was great. If I had questions or concerns, I called him and he answered them for me.

21st Mortgage Corporation did all the process by themselves. We just provided whatever they wanted, and that was good. All the time, they spoke with respect and were interested in the next step to go faster than they could, and took the process quickly. They managed the staff and tried to persuade to close it. When they needed something, they sent me a text and called me, sent me an email, tried to reach me and find the fastest possible the answer. It would be great if they had an app and I could download it and try to get information from there and get the loan amount or when they would charge the balance.

Working with 21st Mortgage was good. It took a little while to get all my stuff sent over, but everything was fine. The application process was easy. It was just after I got hooked up with the loan officer, it took a little while to get all of my stuff approved and checked off. It wasn't anything that he did. John was helpful. Anything that I needed, I just give him a call and he was quick getting back to me. I use his extension, and if he wasn't available, I would leave a voicemail. I feel comfortable with the overall process. Everything's good.

It was a long process. It started sometime in August and ended by the beginning of October but it all went through fine. The rep I worked with was very nice and polite. I communicated with her through email mostly and she did as good as she could. I'd tell others that they should apply with 21st.

I've had a good experience with 21st Mortgage. The process was really fast. They helped me and they were responsive. Every time I would call them and ask them something, they would answer the phone. They have an online platform where you can submit all the documents. For now, everything is good. However, their interest rate is a little bit expensive.

My encounter was with a gentleman named Zack, he is by far the only ONLY employee knows what customer service is. He gets my 5 stars. Unlike the OTHER 2 gentlemen, just don't know how to deal with customers. Yes some of us do get behind but how dare you TELL us to find the money, borrow the money, JUST get it. To those 2 gentlemen the both of you can shove it where the sun don't shine. And again as for Zack he is awesome. Thank you.

Well...while I am happy with my mortgage, and closing has finally happened, it is clear 21st seems to not have enough help around the office. And appear disorganized. At least 2 times we had to resend documents that we already sent. Also I chose the coupon method of payment. But the 3rd party company failed to send me the "bill" in the form of the coupon book. Until 2 days before the first payment was due. That's totally irresponsible. I paid it by mail immediately. Get better at customer service.

It was our first experience with a mortgage, and the process was made easy with everyone involved. The 21st mortgage team was super helpful in presenting and explaining everything along the way, and the process went very fast to get approved, and receiving the loan. I really appreciated the hard work for the agents involved who always kept us in the loop through every step.

21st Mortgage made mobile home purchasing EASY!!! All paperwork was done through their online portal. If I had any questions at all, Grant K. was super fast to respond! I will recommend 21st mortgage to anyone needing financing!!! Thank you for helping and making this so easy!!

It was a breeze working with Trevor **. Always willing to take my calls. Trevor seemed to be knowledgeable and he provided me with great service. Would highly recommend 21st Mortgage to all my family and friends. The process was fast and easy for someone who is not familiar with the process. We had not applied for a mortgage for quite sometime.

Wade was very professional and helpful. It was a very quick and easy phone call. It took him no time to look up my account. That means a lot because I had a very busy day and was trying to get a lot done. Would definitely recommend. The customer service is great.

I would recommend 21st Mortgage to anyone, they are always there trying to help you out in any way possible. Been using for years and no complaints. We financed our home through them and they’ve always tried to make sure we are saving as much money as possible. Our financial rep Wade is very knowledgeable and always makes you feel safe and like the company is for you!!

Confusion on my part on early payment for upcoming month. Called to get information regarding this. The young lady I talked with was very courteous, professional and very patient which I really appreciate. That is someone I would like to correspond with again. Very satisfied with the experience. I only wish I could remember the young lady's name.

I would recommend 21st Mortgage Corporation to a friend. The process was a headache because my wife and I worked full-time. I live in Arizona, them in Tennessee. As soon as I got out of work, if I had any questions, they were already closed. So, a lot of things I had to do during work. Some of the setbacks that we had were because of miscommunication. And most likely on our part because it was our first time buying a home.

Cassandra was extremely helpful in all areas of our interaction. I would definitely recommend utilizing her for any of your 21st Mortgage needs! It's always nice to have confidence in your lender and she definitely instilled that in me. Thanks again Cassandra! You are an asset to this company and I hope it's recognized.

I spoke with Austin on 9/29 about a matter on the account, he was so patient, and very very helpful in helping me to understand my concerns. Thank you again, Austin. Great representative for 21st Mortgage. We need more people in the world like Austin. I hope Austin is told about the comment.

Tara took my house payment over the phone as well as answering questions my husband had me ask. She was so friendly as well as knowledgeable about the questions that I asked. I then told Tara that I enjoy calling in every month to make my payment so that I could talk to them, I have never had a mortgage company that has had every person that I have spoke to be as friendly as they are. Great job 21st Mortgage.

The whole process of my loan was so easy to understand, and each step/process was explained to me through the site and my loan officer Dylan **. Dylan was helpful with all my endless phone questions. I am very satisfied with getting my loan through 21st Mortgage. Thank you, Dylan!

Alex was very helpful when I called and respectful was very satisfied with my call he deserves an employee of the month or raise. Wish there was a lot more like him as Customer service it’s really hard to find good help and he is one good help. Hope is like this every time I call as right now everything has been great doing business with y’all love it.

I called Dawanna ** to ask about my current loan and she helped me by explaining everything and even told me an amount to pay extra each month to lower our term amount of years for loan! She was so nice and very helpful !! I have never had an issue with 21st Mortgage.

21st Mortgage was good at answering my questions and explaining everything. I like the woman that I worked with. She was quick at getting things done. She was very responsive to emails even outside office hours. However, the company that they scheduled the appraisal for took three weeks to get the appraisal and report back after they had come out. I wish that had been faster.

They always are willing to help and work with you. I’ve been having issues and struggling for a couple months now and they all are so helpful and caring. Rachel was very helpful today and so was her supervisor who approved my payments arrangements! I wouldn’t want a mortgage with anyone else! :)

Everything was really understandable. It helped that the agent that I had answered my calls and all my questions. The communication with the agent was great.

We are grateful because there aren't very many companies out there that still do the kind of mortgage that we need. Outside of that, the process with 21st Mortgage was horrific. We started in January and we just closed in August. 21st said our titles were done wrong and the state messed up the titles even more. We had to go higher up in the government food chain to get someone to come out and try and fix the title so that 21st would even fund our mortgage. 21st put us in the middle of a battle that we don’t even understand. Then we were stuck in the middle explaining it 16 times. And when you think it's fixed and I'm good, it wasn’t what they meant. We screwed ourselves even farther down the hole.

Refinancing with 21st Mortgage was easy, but it took a little longer because of my income and how I make my money. It took about a month and a half but the rep I had had great communication. I was pretty much led through everything and he was a laid back guy in general, which made the process easier. We got the home we wanted through 21st Mortgage and I'd recommend them.

After doing a search for a bank that would specialize in financing Park model homes, we came across 21st Mortgage. Our first impression was quite impressive. But, that would be short lived as the process went deeper and deeper in the rabbit hole. As we came to find out, that this entire company acted like they have never worked with one of these types of home financing before.

We were trying to buy our current home, and the park had suggested a list of lenders. 21st Mortgage was the one that had approved us. Our experience was not very good. It made me not wanna buy another home because they were so disorganized and rude on multiple occasions. The process itself took 10 weeks, and there's no reason it should have taken that long. Our loan officer kept dragging her feet everywhere she possibly could. It was three weeks before we finally got everything through the approval because we kept getting last minute, "Oh, this T wasn't signed. There wasn't a dot here on this I." It was a bunch of nitpicky stuff.

The application at 21st Mortgage was smooth. Submitted the files through the website and the process was clear. I didn't know if the backlog was high. But the person who was reviewing the documentation was taking a little longer to reply. But it was efficient. The rep gave me all the information I needed. The rate and terms met my expectations, too. The experience was great.

I did 90% of the loan by myself, and the process was a little difficult at first, then I figured it out. I had a real estate agent, and he wasn't really helping me out a lot, so I had to threaten him that I was gonna terminate him if he didn't start helping me out with the loan. I also kept calling the 21st Mortgage rep, Ryan, ‘cause I needed his help because I couldn't get ahold of my real estate agent. It really hindered my loan quite a bit. It took a little longer than I expected 'cause we were supposed to close at the end of July, and we just barely moved in. Other than that, it went smooth.

21st Mortgage was the only one I could find that would provide me with a loan for a home on a rented lot. The whole process was very simple. I applied early in the morning before I went to work and that took maybe 30 minutes. That same day, they responded back with an approval. Everything went really smoothly. 21st Mortgage was very helpful with every step that we went through. If I ever had any questions, they always responded very promptly and were always able to answer any questions I had. The approval was good for two months and I asked them if it would I would be able to extend if the loan wasn't finalized in that timeframe. They told me it would be and that's exactly what happened. We went an extra two or three weeks and I didn't have to do anything. They just went ahead and got the extension on it.

The approval process was very smooth and straightforward, and the rep would pick up the phone when I tried to call him with any question I could ask him, even the smallest, and he was good for it. Also, the Realtor that I worked with played a big part in making sure that everything went smoothly because he did a lot of the coordination. If we hit a bump in the road, he would talk to my lending agent. That was another good thing about 21st Mortgage Corporation was their communication and collaboration with my Realtor.

I worked with the real estate agent, and she guided me through the process easily. I just got the information that 21st Mortgage Corporation needed. It was straightforward. If I had any questions, I emailed 21st Mortgage and they would respond back. And that would clarify any concerns I had. And it was just my part to get the information to them, which didn't take long. We were able to communicate mostly by email, and twice by phone regarding more information that needed to be clarified. But the process was smooth.

Applying with 21st Mortgage Corporation was straightforward. It took two months which was too long for me, but it's all good. The rep called when he had questions, or if I had questions, I called him.

Drew was third that I called and said, "I can help you. Let's look at your credit," and came back with, "Yes. I can help you with the type of home you wanna buy." It was like having a baby. It was very nerve-wracking. It was step by step. It was “Hurry up and wait”. That is not Drew's and 21st Mortgage's fault. That's just how the process is. "Give me this. Wait for that. We've got to review this. We need that information. Go back and find it. I need the information updated to right now. Okay. I have to wait for you. Thank you very much.” A week later, “Thanks for the paperwork. We're gonna review it and get back to you." It was measuring the ocean with a spoon.

This was the 1st time of buying a home. I had Drew ** as my loan agent. Drew was very courteous and helpful with all the questions and concerns I had in a timely manner with the whole loan process. I will be recommending him to my friends and family for any of their loan needs. If in the future I would ever move again (which I do not see happening only because I hate to move) I will not hesitate to contact Drew at 21st Mortgage.

The application process was easy and it wasn't very long of a process to do it online. Also, we dealt with the loan officer and he was nice.

When I was referred to Ryan and he was fabulous! I enjoyed him immensely! Always calm and it calmed me also! He was always willing to go the extra mile for me. And it was appreciated so much! Did not have to hold on the phone long! If he was busy someone came on the phone!

Had a very good experience always answered any questions that I had and always sent me emails when something needed to be done and called me every now and then just to see if I had any questions or concerns. Not very good with computers but anytime I had a question on how to do something they would always explain what needed to do to get everything submitted. Were very helpful.

I was dealt with professionally and had a good experience. Thanks team! They answered any questions I had in regards to the house loan and was satisfied with all members at the company. Thanks for your hard work and helping me get approved for my new home! I appreciate when I was called back promptly and showed they truly cared about getting the job done.

No one seems to know what each other needs. The right hand doesn’t know what the left hand is doing. Loan originator and underwriter in particular. Both ask for either repeated information that is in applications or information that has been clarified to one or the other many times previously. Continually repeating things that have been proven and provided on several occasions. No one ever has any idea you sent info in an email. They are often very confused, leaving the party requesting the loan very confused.

I pray that this company continues to help to be there for the people who deals with the company. Right now I have no complaints and I hope this company to be the best for the people. I have been with this company since 2018 and I will use them again.

Ava **. Is a pleasure to know her. She is quick. Very humble. So sweet. She answered all my questions. She took the time to understand. Work with me and very direct and also I want to take time for the whole staff of 21st who took their time to answer my email and who put me with Ava *. Thank you so much.

Jake was very nice and helpful. He was easy to talked to. He deserves five stars. Very polite young man. I hope he gets rewarded. Jake was very nice and helpful and polite. He was amazing. He was easy to talk to. Hope he gets to leave early. Jake is the best. Hope he has a great weekend. He was amazing

Zach was very helpful with helping me make my house payment when the phone system would not work to make my payment. He was very nice and helpful. The phone system could use some work to be more helpful for making payments to this bank. That is all I have to say at this time.

Zack took care of me and he was so helpful and polite. It's nice to talk with him, because I've spoke to others from a different company, people can be so rude. He is one that I wish with his personality, others could learn from him. Thank you having him as part of your team.

My experience with 21st was excellent. My loan agent, Ryan ** was knowledgeable, helped me with any questions, returned any calls back right away. I felt confident in his expertise. Buying a home is stressful, full of so much documentation, timelines to meet & so many moving parts with inspections, deposits, insurance. 21st was there for me every step of the way. I highly recommend them. Outstanding customer service.

Rachel was very kind and helpful in processing my payment this month. Especially when I needed more time to acquire all of my funds. 21st Mortgage is always kind when calling to remind me and giving me the time when needed. Everyone at 21st is always very kind and considerate with me.

My account was past due so I called and spoke with Valerie, who was able to work out a payment plan that works with my budget. Because of this I can get my account up to date much sooner than I thought. Everyone I spoke to was friendly, professional, and helpful, which makes talking on the phone quite a bit easier.

The application process at 21st Mortgage was easy. It was all online. However, they didn't really explain much. You had to figure it out on your own for the most part. It was a lot of faxing back and forth. It'd be helpful if they had a rep they could send instead of just doing everything through email because a lot of that stuff doesn't get explained. Their website also seems very outdated.

I refinanced with 21st Mortgage, and the loan officer, Nicki, was fantastic. She was on top of everything. She let me know what my next step was, if I was missing anything and if I didn't send something in right. The company wanted a verification of employment and they wanted to know what the property was worth, get it appraised, and then we went through all the paperwork as far as them checking the homeowners association and the fees. They put the debt, taxes, and insurance all together. 21st Mortgage was slow and the process took longer than I anticipated, but they might have been busy. I also know it's gotta go through a process of one department to another. They eventually got it done and it worked out okay. If it wouldn't have been for Nicki though, I don't think it would've ever gotten done. She was always right on it and I always called to check in and she would always call me back.

21st Mortgage was very quick on my mortgage and I was very happy with them. We needed it to go quickly and they were very attentive. They helped guide me through what kind of forms they needed and how to get it to them. Sometimes it was a little confusing because I didn't really know how to upload and download forms but my loan processor guided me through that.

The loan officer was fast and very responsive, and the process was mostly easy. Go for 21st Mortgage.

Working with them was great and everything was easy. The rep answered all my questions. Getting stuff in was the hardest part but I was surprised the process went as fast as it did. I highly recommend 21st Mortgage.

Tyler is amazing!! He is always so very pleasant and kind. He has a beautiful personality and he always makes me smile. I appreciate his excellent customer service!! Tyler knows how to talk to people when they are ahead AND he knows how to talk to customers when they are behind.

21st Mortgage was very unprofessional. The communication was terrible. If they did something wrong, they would find a reason or an excuse to try to turn it around on you. The requirements that were needed to get into the house were threefold. It was like they needed the same thing in three different formats, which was ridiculous. It really irritated me that they did not send everything over all at once. It was the same thing over and over and over again. It took way too long.

My experience with the loan officer at 21st Mortgage was very positive. I emailed someone. Followed up with a phone call, and then we were back and forth with a few emails, and then another phone call. I didn't meet anyone in person. I was contacted by two other people who are part of it as well. However, the rate was horrible and still is.

The rates are high. But the rep was very nice. And he kept me updated.

21st Mortgage needed a lot of different documents and a whole bunch of little intricate stuff. They need to improve the different documentations that they need. Starting off with the approval of income, they were telling me that my documents were falsified. I got them from my HR. They told me our HR needed to sign them. Not digital, but physical. I had to contact their broker and she would have to help escalate. It wasn't a smooth transition. It was a long process. It took a month. I wouldn't wanna go through this process again. As excited as you are to move, they may make it very cumbersome. But the rep we worked with was good. Everything in the file was correct and delegated the task when he was absent.

Applying was easy and the terms I got seemed fair. I have no complaints.

I asked 21st Mortgage Corporation what the process was, they laid that out for me, and we started the process of the loan application and went through that. I liked the rep's involvement and that he was very reachable. We were very pleased and I would recommend anybody to them, especially Drew, the guy that helped us. I'm always willing to take a lower rate, it was fair.

The rep answered my questions and communicated well via email. I had a few times where I had to ask for a phone call and she was more than happy to get on the phone with me and answer my questions. That was my first time buying a house and she was very helpful. Things are always a little bit harder when you're self-employed and you don't have W-2, you tend to have to jump through more hoops. But that's with anything, even with buying a vehicle. So overall, 21st Mortgage was good. The rep walked me through the forms that I needed to do.

The rep from 21st Mortgage did a great job. The underwriting process was 45 days and it went good. It was a mobile home, not a house. So I guess the rates are a little higher. But that's okay.I just had to put more money down than I thought.

They were all awesome. They helped and answered any questions. I would definitely refer others to 21st Mortgage.

The rep at 21st Mortgage was good. If it was something that I couldn't understand, he explained things.

What was supposed to be a 30 day escrow for the sale of my parents' home turned out to be a 2.5 month nightmare, all because of the negligence, incompetence, and lack of sense of urgency from this company. STAY AWAY!!!

They were great until the closing. Due to the team not getting my paperwork out in time, my lot rent went up over $66. Had to close by June 30th and they reported that we closed on July 5th. That cost me over $66 a month for that fiasco. All paperwork was signed and sent back on June 30th and the reporting date for closing should have been June 30th.

We were very pleased in the speed and ease of working with 21st Mortgage! Loved the daily/as needed updates on the status of every item, and who was responsible for it. Made the process less stressful for both us and the seller, and allowed is to go from initial application to closing in just over a month!

The level of customer service and response was off the charts! Tyler ** and his crew went above and beyond their job requirements. I cannot say enough…Will recommend to everyone. Thank you. This was a scary move and everyone there made it so very easy and uncomplicated. Again, Thank you to everyone.

Everything was done over the phone and computer. I've never done any kind of major financial deal over the phone and computer before but they made it very easy. The rep would send me a list of what we needed. My husband lost his Social Security card many years ago and the rep helped us get the paperwork we needed to prove he had Social Security. We were moving in within six weeks. Anybody buying a manufactured home should go through them.

The rep was a great help and she deserves more, if not better. She's very kind and patient. She did everything that she could to help me throughout everything. She did a great job. A lot of people should look for her. I would recommend others to 21st Mortgage.

The application process with 21st Mortgage was smooth and considering I'm a first-time buyer, it was easy to understand. I had to call Ryan a couple of times to ask him some questions about some documents that I had to submit. He helped me a lot. I just had a hard time when I was submitting my documents. When I changed the home that I was going to purchase, I had to resubmit some documents. Then the pay stubs weren't valid, so I had to submit those again. I didn’t want to keep submitting my pay stubs. Three months were required. So, if a month passed, I had to submit the new one.

Customer service today was exceptionally good. I appreciate the kindness. I have had bad experiences in the past, But my last few payments have been great and I am not stressed out and I appreciate that. The representative that took my payment today went above and beyond. Thank you very much!

21st Mortgage was the only company that I could find that would do a mortgage loan on what I was trying to buy. Getting the loan was the easiest part. Communicating with everyone was the worst part. A lot of things were left out that weren't painted black and white. When my grandmother and I went to close, there was a bunch of extra money that had to be forked over at the time.

My experience with 21st Mortgage didn't go well. It was so confusing, and there was not a lot of communication. I've never done a closing completely not involving people. Also, I would be told that this was gonna happen this day, and then it didn't. When I would need to reach my person, he wasn't available. They would send me to these other people who didn't seem to know what was going on, and it was not very organized at all. There were a lot of hang-ups that I wouldn't use them again. The reps were supposed to send the closing documents one day, and then, I was told that they were sending them out that morning. Come to find out, they didn't even send them out until the next day. The interest rate was terrible. I have a good credit rating and I think that could have been better.

I've sold homes for many years and this was the most difficult that I've done. 21st Mortgage Corporation was not an easy company to work with. I went back and forth with them, and they dragged their feet. They would give me one thing that I needed to do. I would get it done. They would wait days and say, "You need to do this too." If they gave me all the information upfront, I could have supplied the information within two days rather than a month. They didn't work with me. Also, their rates extremely high. I would not recommend them to anyone.

I Was calling to make a monthly payment and to make Arrangements for next months couple payments and Krista was most helpful through this entire process..I appreciate her continued help throughout by contacting me and assisting me every step of the way. Sometimes this process can be a pain but she has figured it out and made it as streamline as possible... Thank You very Much!!!

Harsh is good in what he does. He has helped me. In times when I was in a real difficult times. Thank you for your help. I hope in the future you keep thiin order to help people help themselves. In times of trouble. Thank you once again, for your service.

The 21st Mortgage rep sent me a packet telling me what I needed to do and what the seller needed to do. And I did it with very little issues. The application and the underwriting process took a couple of months. I was surprised that it went as smoothly as it did. This is my first time doing it on my own. So, it was slick. Brian, the rep, was good. He didn't waste my time. If we didn't need to call, he sent me an email and if we needed to call, we talked. He told me that we were getting close to restarting it where we were getting close to where I would have to recertify the offer. He told me to call the estimators and see if they can push the deadline through. I called that company and they pushed it through. We did that so they didn't have to re-hit my credit. So, he helped me along. I have a place that has stayed because I was able to finance a good deal with 21st Mortgage.

All of the customer service representatives I have dealt with over the past 15 years with 21st Mortgage have always been helpful and knowledgeable and are always willing to help any way they can. The gentleman I spoke with today, Blake, was very well mannered, polite and helpful. I would recommend 21st Mortgage to anyone who is looking into a home loan. Thanks to everyone at 21st Mortgage for 15 years of service, and hoping the next 10 years are just as pleasant.

Our loan originator, Dylan **, was truly excellent. He was very responsive in communicating through email and phone during the whole process. The issue that I had was with the underwriters. We encountered SEVERAL roadblocks and last second problems in terms of what they wanted for documentations. For example, when we were asked to pay off our credit card debts in order to get the DTI where we needed to be we did so within four days. After we paid that off then we should be good is what they said. However, after debt was paid off and we thought that we were now on the homestretch of completing funding we were dropped with communication that after imputing our insurance premiums into the loan we were still short in the money where we need to be.

Customer service was great. Very friendly and very helpful. I was calling in reference to my home and property valuation and the representative was very professional and helpful. He was able to get me the information I requested and updated my account with no issues. I am very satisfied with the service.

The 21st rep who helped me through the process was helpful and very timely. This whole process went faster than what I've heard. They gave me 45 days but it took 30 days. They had to snail mail the closing documents and that took the longest. Out of the month's process, almost a week and a half of it was just going back and forth because of the snail mail.

With 21st Mortgage's auto draft pay system, obtaining a loan from them was very easy and simple. They take care of everything for you once you fill out the application and in my case, it took about eight months. They told me that usually, it takes about three to four months. But it was very special case with me since the sellers were trying to get permission to sell the property because it was a debt incident where the brother took over the land and they owed money and couldn't get the money paid. 21st Mortgage was very good with the communication but if they would have communicated a couple of more times, it might have been a lot easier. There were a couple of incidents and I called them to make an update.

When I first applied for a loan, 21st Mortgage's rates were a lot higher. So I went to Credit Human. Then I refinanced with 21st Mortgage because Credit Human had a cap on cash out. The application was okay. It's just we would submit things and other things would pop up and it was a little bit repetitive. The process took three months. My communication was with their rep Joy directly. She was really good on responding when I called her or left her voicemails. Overall, it was an okay experience.

The process with 21st Mortgage was smooth. They created a portal for me right away, so I knew what documents I had to submit. I had checkmarks that I would receive once documents were submitted and accepted. There was a particular account rep that I had contact with throughout the whole process. He was able to answer any questions that I had. It was my first time buying something like this so it was good that I was able to give him a call. He laid out what the whole timeline was gonna look like. If I emailed, they would email me back the same day with answers.

Helped us get straight on payments and the best way to get this paid. We are both under medical care for cancer and most of our money goes for this. The people are very nice and understand our problems. I would like to thank them and all involved for all understanding.

Thank you Sam for all your help today! It is always a pleasure dealing with the 21st Mortgage family. I have been through trying times and everyone I have dealt with has helped me so much and I’m so thankful for having such amazing people to work with on buying my home.

I had to repeatedly send them the same documents over and over again. Nobody communicated with the other person. It was ridiculous. I finally get something turned in, and then they wanted me to mail it in. Ultimately, I took pictures of it and emailed it in. But I liked my loan officer. She really tried to do as good as she could. But there was a bunch of runaround, and there shouldn't have been. It took six months just to get the name transferred and I had legal documents stating that the home was mine. I wouldn't recommend transferring and staying with 21st Mortgage if I would have known it would have been that hard.

Harsh was a great customer service representative and went to great lengths to help me with my financial inquiry. He would be an great asset to any financial institution with his friendly communication and can-do attitude to solve problems quickly and efficiently. I am running out of superlatives to describe the effort and time that was given to me by this friendly customer service representative.

Overall, I had a good experience. There were a few times the communication could have been better but the process was quick and easy. I received answers to my questions very quickly. This was my first time and not knowing much about the process, this was simple and quick. I'm glad I chose to go with 21st Mortgage.

Loan Originator was unprofessional and lacked customer service attitude. Felt like I was spoken down to, like how dare I have a question and very poor listening skills. Had to repeat my question like I wasn't understood. Hardly ever had a call letting me know how the loan was processing. Underwriters were confusing and unprofessional as well when dealing with me. Overall I would not recommend this company. Unfortunately they are the only ones that could help.

We had the worst time trying to get someone to communicate with us other than email. I would call and never get answer. I emailed and said I wanted to talk to someone and it fell on deaf ears. It was so frustrating. I would definitely not go with your company again nor would I recommend you to someone else. Had we not already did so much work, I would have stopped and went with your competitor. So sad to me that you spend good money and get such horrible customer service.

Always very helpful and willing to work with me on anything. When there is a fund shortage they will work with you to help you get back on track and help you keep from getting too far behind. The representatives are very kind and helpful especially Catherine. Very good company and have recommended them to others.

My mom had her mobile home loan already through 21st Mortgage, and I acquired her home loan from her. The process was simple, and from the application to knowing that I was approved for the loan was only 24 hours. I did mostly everything over the phone or online, just gathering whatever documents they needed, and we kept in touch through Dylan, the agent that I was dealing with. I reach out via email, then he would give me a telephone call. Dylan talked with my mom a lot more than he talked with me, but he was super nice and very attentive. He kept emailing me and making sure if I had any questions, to reach out to him. I've still gotten a couple of follow-up emails asking if I have any questions about anything.

We started the mortgage before we sold our house because we had a settlement date for our house. So my rate was gonna be high because I was still showing that I had a mortgage on my other house. But I was going from a $400,000 house being sold to a $80,000 modular home that I was purchasing. The process was easier to buy a $380,000 house when I bought it originally.

The rep from 21st Mortgage was patient, which I appreciate, and that's one of the biggest things for a first-time home buyer. He answered every question I had and if I didn't get him on my call, he would always make sure to call me back. The loan process took a couple of months because the trailer that we got had a problem with it. 21st Mortgage didn't want to give us the loan due to a problem with a rotting wall. Even though the place was cheap and we knew that there were gonna be problems with it, they still wanted to make sure. It took a little longer than expected. We didn't close on our closing date like we wanted to but it was only by a couple of days.

Everyone that I have dealt with is so nice and willing to work with you on any questions or concerns you have. Jacob is always helpful every time we speak. They are always very knowledgeable and helpful. We lost our previous house in a tornado and that process was very easy to get straightened out with them and they have been just the same since we got our new mortgage.

Great place to do business with. Very happy. Have a great place for for my trailer house. Very fast on answering the phone when needing help or a question and always there to help with any problems. Matthew is a great account manager. Will use 21st in the future. Great back for any needs you will have.

I went back and forth a bit. I had to re-sign some documents. But the application was good. One of the things that gets me is if I call people and I got their extension, it just rings. Most of the time, when I call the extension, somebody would answer the phone. That was a big, good, helpful thing.

I recommend 21st Mortgage Corporation 100%. Just coming up with all the paperwork required to get the loan was the hard part, but everything was self-explanatory. Tyler was a great person to work with. He was always available. If he wasn't, I would call him back within the hour or two and he was available. His only lack was keeping communication from 21st Mortgage to me. I wish he touched base more with what was going on. That would have made me feel more involved instead of me having to do all the calling. Other than that, it was a very smooth transaction.

Blake **. Thank you so much for helping me out in a timely manner. Thanks for the great customer service! You helped solve the issue I have in the best way possible. I greatly appreciate it! I look forward to hearing from you again if there any other things that would need to be taking care of.

Matt V was EXTREMELY helpful & answered my questions, VERY help & has a very NICE SPEAKING voice. Thank you Matt V!!!! I REALLY enjoyed the experience of LISTENING to him telling me about the mailing of receipts. Very helpful & 21st Mortgage is GREAT & I APPRECIATE the service that I am RECEIVING.

Everything was fine with 21st. This was my first home purchase and I kind of assumed that they would do a little bit of hand-holding more so than they did. But that wasn't the case. They only dealt with me when they needed documents.

Everything went fine with my application process at 21st Mortgage.

They were very responsive and provided great customer service. I worked with Matthew and he was very understanding. Getting my mortgage was easy. There were a few steps that we had to go back and do over. I sent Matthew paperwork wrong three times and they had to send out more overnight labels. He might have gotten a little annoyed with the repetitive steps we had to take but he never showed it. But overall, it was great. They were very flexible.

The process was easy and manageable. The rep was always available and explained to us in detail. He gave us his personal number to call him, and he spoke to the bank on our behalf.

I like how personable the reps at 21st Mortgage are. I didn't wait for a call back. They got back to me right away. I love the company. This is my first time buying a home. I was going through a divorce and needed a place quickly. They worked with me throughout the whole thing. They made it painless. Things got done so quickly that I couldn't believe how quickly everything got done.

21st Mortgage Corporation was very helpful and they put me in a position to succeed. If I had any questions, I was always able to call. Their rep always had answers to my questions. She didn't breathe down my neck asking me things. It was within the time frame that they gave me to finish everything. Everything worked out good.

When I called and talked to 21st Mortgage, they sent me the paperwork right out and I filled it out and they approved the loan. Any time I called, they were helpful. The experience I had with them was great. I enjoyed it. They were really helpful and answered all my questions. Any time I emailed them, they answered back and I didn't have any problems with any of them.

I recently had cancer and bills became overwhelming, was behind. Asked to use my 401k plan. However needed a letter from 21st stating that I was behind schedule for my payments and was talked to like I was not a human being, not to mention I was approved for one payment and suddenly it changed and I was denied my down payment after eleven months of waiting for my home.

21st Mortgage was the only company in Michigan that would cover a mobile home in a park. I had a good experience with them. Towards the end, my mortgage person was kind of irritated whenever I reached out or talked to her. But it was okay. Although, I'm kind of irritated about my rate. The price on my mobile home ended up going down just over two grand. My interest rate went up, and I didn't understand why. But she said, "Well, because now you're in a different price bracket." I figured with the price going down of the loan, the payments would have changed. But they stayed the same because she raised my interest rate when the price went down. That was kind of crap.

I work mostly with just one rep, and he was right on top of things, very quick to return calls and emails. The initial application was quick. It was within a couple of days, then the whole process of the purchase took a couple months, but that wasn't due to 21st. However, there was one instance that the rep ran credit and my husband's came back with no credit, but he never said anything. I'm the one that brought that up going, "Why is this interest so high?" He explained why and we found that he ran it under the wrong name 'cause my husband goes by two different names. We had to correct him on that, and he reran it and it was much better. It lowered our rate.

The loan officer was very helpful and walked me through the process well, but it was a little slow. There was one hiccup. I was waiting on a paper to be sent to me from my employer. Other than that, it went smoothly. The rate and terms I got is not the best, but I understand it's with the prices of things right now.

21st Mortgage had a better interest rate and a very easy process. I was able to just go online and do an application for a pre-approval. And once I did that, I still had to wait for the guy that I was buying from. I bought a very new pre-owned home. So, it was quite a bit of money. He still wasn't ready to sell because I gave him a lower offer than what he wanted. 21st Mortgage hung in there with me until he finally came around and said, "Okay." It all worked out wonderfully. Once I got started, I worked with the gal, Kayla. She was wonderful. On the chances when she wasn't there, and if I had a question, there was always somebody to answer the phone. That was awesome. I never had to talk to some kind of machine. It was always a person. I have nothing but good things to say about them. I've had a wonderful experience with them.

I had a very easy and accommodating experience with 21st Mortgage Corp. Jonathan ** was very pleasant and responded to all my questions. I just I would have dealt directly with 21st instead of going through Holly Homes. I feel it took longer going through them.

The application process at 21st Mortgage could have gone a little smoother. Our rep was constantly on vacation. They had people that were taking over her cases. But, they wouldn't always know exactly what was going on. We didn't know exactly what was going on either. Otherwise, it was good.

Tyler was amazing and always very prompt at responding, I would recommend him to anyone needing a MH loan. The whole process other than the extra month due to the appraiser flaking out was great. Thank you so much for helping us.

I was extremely pleased with the process. I'm a first time buyer and it was as stressful as I've heard it described. All of my contact with my originator, Dylan **, was great. His calm way of communicating was very reassuring. Thanks 21st!

A little quiet in the beginning, but that was just because I was new and asked a lot of questions (to myself). Like what's next steps, etc. After a couple weeks I got used to it. He was very helpful and always responsive when I did ask. I didn't like the way the loan closed. Felt very rushed and pressured by people after Adam was complete. I was told two numbers for the down payment (the total was reduced, so I was to pay less in a down payment, then that wasn't the case).

Mortgage Loan was completed quick and efficiently. Adam did a super job. He kept me informed and up to date on all the details of the process. I would definitely recommend Adam and the rest of his team to anyone looking for a mortgage loan.

The whole lending process is very unorganized to start off. Until this day June 7, 23 matters have not yet been resolved from Dylan’s end. I had to call my home insurance company several times to figure it out. He needs to be on top of his customer files! Customer file **.

I had a pleasurable experience with 21st Mortgage. I am a first time buyer and learned a lot through the process. Nicki was very professional and was a great resource for me. I realized this process takes awhile but all worth it at the end. Thank you!

The underwriter Kent that I dealt with was rude and acted like I was interrupting him when I would call to ask questions. He would tell my realtor one thing and tell me something different. He kept changing the interest rates on me without a clear explanation why. He stated he had emailed information to both realtors, myself, and the seller which none of us ever received. When I signed my closing documents I was ready to pay closing costs which Included my first annual insurance payment. He stated all the closings costs were wrapped into the loan and I didn't need to pay anything except for my down payment.

She’s was very helpful and understanding, answering questions that was very helpful to our benefit. She’s is very knowledgeable and polite. Thank you so much Dani for all your help and we’re very grateful for that.

21st Mortgage was the only one that offered a loan on mobile homes that you did not own the land underneath in Colorado. They can improve their rates and their customer service. I felt like I could have gotten better rates. Unfortunately, it was really hard to shop around for the specificity of the loan that I needed. They seem like they have a monopoly on the situation, and they acted like it. As far as the loan officer, they didn't help me with the whole process. There should be more communication from the loan officer and more specific direction as to what exactly they're looking for in the documentation. I submitted documentation three different times, and it was sent back, saying it wasn't exactly what they wanted. They asked for something. I gave it to them. They said, “No, we need it to say this.” Then I get it to say that, and then they said, “No. Well, we needed to say this, too.” It was incredibly frustrating.

Buyer beware of Warrior Mobile Homes and 21st Mortgage companies. The process was smooth and I had very good credit. I did own my land so it was hard getting financed thru a lot of companies. But they told me my payments and did tell me that the all the payments goes to interest. After 3 years of payments and I have only paid 2000.00 dollars toward the principal. Contacted them and was told that was their lowest interest rate and I could always pay more each month. I do plan on refinancing and moving to land that I have now. But I will not tell anyone unless you are desperate to use these people. This has got to be Usury and against the law. I am speechless when I requested my pay off to start looking for refinancing and have paid over almost half what the home cost and the principal had only decreased by 2000.00. DO NOT USE THEM. YOU WILL PAY FOUR TIMES MORE THAN THE COST OF THE HOME.

Excellent experience working with 21st Mortgage Corporation. Easy to work with and very responsive to any questions or concerns that we had. Very satisfied and would highly recommend them to others. We have worked with other lenders in the past and by far they were the best.

The application process with 21st Mortgage wasn't too bad. There were a couple of snags but that wasn't their fault. The rep was very helpful and always available. I'm not very technologically-inclined and in uploading the documents, it would be easier to send emails where you can fill it out with that link instead of having to download it and print it out or do it that way. People should give 21st Mortgage a shot first.

I put in an application with 21st through the website. I was assigned to Ken and I began contact with him. The application took a couple of hours on the computer and Ken was very kind and quick to respond. But we were trying to get information regarding the loan, our downpayment, and all the percentages and he remained very vague and wasn't answering a lot of our questions.

Do not use this company for mortgage services. Agents lack knowledge, process is unsecured and staff is not helpful especially during home closing. If you can find a different company to lend through do not waste your time with 21st Mortgage.

They gave us a lot of knowledge and helped us out every which way they could. My rep Justin was great. He gave us updates every day when things were being processed. Justin needs a raise. I love 21st Mortgage. I'm very pleased and I'd definitely recommend them.

Working with them was pretty good. It was an online thing so it was slow and nothing local. But they were always super helpful. When I contacted them, they contacted me back. But the rates suck. Other than that, if you're gonna buy an odd trailer, go with 21st Mortgage.

The absolutely worse experience I have EVER had. Took 2 months to close. Horrible communication. Rates are outrageous! Was told if I paid my insurance in full it would lower my monthly payment. Discovered insurance is mandatory in my monthly payment. Can't wait to pay this off.

21st Mortgage really helped me to get a loan. There were a lot of mortgage companies that wouldn't do it. I was buying a property and got a special program because it was a modular home on the property. I gave them a call and then I found my title company and it all worked out really well. I worked with Chris. We'd give him a call. We're in a different time zone than what he was in, but that wasn't too bad. I just call him early in the day. He did a great job. Whenever we had a question, he got right back to us. I had a good experience with 21st Mortgage. So, I referred them to my aunt. She's buying a house down the road and she ended up going with 21st Mortgage.

The reps were way on top of things. Everything went smoothly and quickly. I was very surprised because I've been trying to buy a house for a year and nobody actually listened to what I was saying, but the reps from 21st Mortgage did. So, I can't be happier. I'm not too particularly happy with the interest rate, but we just now got our credit to a point where we could do something with our house. So, it's not their fault. I would gladly give friends 21st Mortgage’s number and tell them to call. Everything I had to do with them was a decent experience and they kept in contact with us, which is more than what normal finance people do.

The process with 21st Mortgage took too long and the reps kept asking me for my pay stub and were still asking for more. When you send in your W-2s and your income checks, you should get all the information from right there. But they sent me a letter and I had to write it down on paper and it was the same information. I started in January and I was able to sign my docs on May 1st. It went through but it didn't make sense how they had me repeating things over and over. The reps weren't helpful because they couldn't explain why they needed the same information. When I started in January, I had one interest rate and by the time that I closed, they went up 0.5. They didn't lock me in back in January. I didn't like that but I was just trying to hurry up and close. But as soon as I can, I'm gonna refinance with a different company because I didn't like the way how 21st Mortgage did things.

The experience with 21st Mortgage was excellent from day one. The application process was extremely easy. I put the application in on a Saturday and by Monday morning, I have been approved. They started reaching out to me that Monday morning at 8:00. My loan officer, Justin, was amazing. Our whole process took about nine months because of different things with the property. But Justin was so diligent through the whole process and he was so good with everything. So he was above and beyond perfect. The process was very straightforward. We had to work with different people in the process until we closed it. Everyone that I've worked with at 21st Mortgage was highly in tune to their job and position. They always had the information that I needed readily available. It's an excellent company and service all the way around.

I worked with the most knowledgeable person I could ever have hoped for. Her name is Joy **. Please promote this wonderful human being. She is so competent in her trade and a pleasure to work with. In general, the whole staff was great to work with.

I can't believe you sent me another review for this company. I don't have enough time to describe the experience. From the beginning it was a disaster. It is hard to believe they have any stars. Maybe my guy was just having a bad day, week oh wait how about almost 3 months. This company can cry it wasn't their fault all they want, but I have 2 pages of documentation and emails that prove them wrong. Ask me, I would be happy to share. Right now I'm concentrating on how to pay off the mortgage to get away from them because the longer I stay with them, they better chance they have to screwing up something else.

I went through a mobile home park place, Pinetop Homes, and they were the ones that put the application in and tried to get me qualified for a loan. But their prices and what they came up with a figure was just way too high. So I went through another Realtor that also used 21st Mortgage and I was able to find something a little more affordable and was able to get it through them. We're happy and moved in and trying to get settled.

They were great. Everybody I talked to was helpful, prompt and very knowledgeable. I definitely had a good experience with 21st Mortgage. We closed early because we had a lot of the legwork already done upfront because we had already gotten so far in the loan process with the other company we had started off. But because the home had been moved a couple of times, the loan wasn't able to be funded. Then we found 21st Mortgage. However, the terms weren't necessarily the ideal situation. We're 5.5 points higher than we were qualified for on the previous loan. That wasn't great. We initially had a 15-year term and now we have a 30 with 21st. But they're more accepting of circumstances than a typical banking company.

This experience has been very good overall. Anthony has been a very big help. I'd recommend the whole team at 21st but Anthony in particular. His level of compassion and passion to help makes him stand out in my mind.

The service has been good except for INSURANCE people don't return calls and they blow you off. I have yet to get a call from my insurance rep and I have called her twice in the past two weeks. They gave me no consideration on a water leak that turned into MOLD and I had it repaired and I had detailed pictures of the water damage that was done.

The rep I worked with was really good. He answered the phone every single time I called him. He realized that I didn't know what I was doing because I have never purchased before. He walked me through a lot of stuff and he kept reassuring me that everything was okay. Also, he worked real good with the Realtor and the insurance company. We did a lot of the process through email, scanning, and faxing. I can't scan and send stuff and I don't have a printer and he was real patient about it. So far, I've been pretty comfortable with 21st and I feel secure. My payments were really right where I needed them to be, which was a big help.

I wish it's easier to get to 21st Mortgage Corporation. I work on 9:00 to 5:00, so since we're in the same timezone, calling them is hard for me to do to contact my loan officer when I'm at work. And as soon as I get off work, they are closed, unfortunately. Other than that, my loan officer made everything straightforward to do.

When I called in I was having difficulty with the phone system telling me all extensions I tried were invalid so I hit “0” and spoke to Ashley. She apologized for the trouble but was unable to take a payment so she transferred me to Graham and stayed on the call until we were successfully connected. He also apologized for the trouble, was very friendly and professional. He also gave me his extension to use in the future. My experience with him was top notch. He has great customer service skills!!!!

Everything happened in a timely manner and it was straightforward. They gave me the info or requested the info I needed and nobody was rude. Also, they worked with us when we were on a cruise and it didn't disturb any of the process. They kept the ball rolling and they did a great job.

It was a fairly easy process obtaining my mortgage. It took a little longer getting stuff done but they were ready and pretty quick. Also, every interaction was very courteous. If I had an issue and they couldn't talk to me that second, they would call me back within a reasonable amount of time to get the issue resolved. Almost any time I called, the rep had an answer for me and I called him more than I honestly should. But he never got upset and he never acted like it was a burden.

Taylor was the Representative I spoke with and all my questions were answered. She was very efficient and courteous during our conversation. I will not hesitate to contact 21st about any questions I might have regarding my mortgage because I am confident my questions will be answered quickly and correctly.

I liked the service, especially the representative that I dealt with. He was the only one that does Connecticut. After I closed, it took a week for us to get the funds. The only thing that 21st Mortgage Corporation should improve on is if somebody sent a document, they should make sure that it gets to the right place so they don't keep requesting it. As nice as they are, to expect delay. Don't expect to close within 30 days or 45 days like they said, because it's not gonna happen. I thought it was like every other mortgage company where you get funded that day. And I have made arrangements for movers for Saturday, and I have to cancel everything. I couldn't move until the following Friday, because that was when we got the funding.

The loan process seemed a lot. But maybe that's just the process of not being in person. Other than that, the guy was nice. He always answered my questions. Everything has been great.

My loan representative was out for surgery the whole time I went through the process. I would get an email from her in the morning, and I would call to ask questions about the email I received from her, but she's not in the office. So, I would get directed to somebody else who I had not spoken to before to ask them questions. And every time I had to call to ask anybody a question, I spoke to somebody different and that annoyed me.

I needed some extra money and I was turned down by Chase. I did a little bit of research and 21st Mortgage popped up along with a couple of other people. I tried one place but it didn't work out. And then 21st contacted me back and I just went with them. I wasn't even going to do another mortgage company because we were in a rental place and I got two kids and my son is getting really big. I had to find something really quick because I only had a month left until my lease was up and I wasn't gonna pay month by month. I just wanted to hurry up and move to a bigger place.

We did FHA and the process was easy. Also, the rep we worked with, Adam, helped.

Working with 21st Mortgage Corporation gave me my first home. The process was smooth and easy. The rep was extremely helpful and thorough with everything. She didn't make me feel bad about not knowing what was going on at some point. And she was fast at responding. There was one part that I got stuck on. It was asking what type of community I was moving into. I typed in the name of the community and it didn't come up. I got everything else from all over in Michigan and it was complicated. So, I just had to ask and I was using the wrong one. That was a bit confusing. Other than that, 21st Mortgage has good people working for them. People who are willing to help you out. I would recommend it.

This process was not easy at all. My application and file changed departments several times which required me submitting the same information multiple times. It took almost 2 months to close on my home even though I gave all of the needed information in the first week and everything on my side was approved in the second department.

We went to get a mortgage for a trailer. The application process was easy and it did not take me long at all. But I didn't get as much feedback as I was hoping for for my first time with my loan organizer. They take a few days to respond. Other than that, everybody was pretty good at answering my questions. This has definitely helped us get a new start. 21st is very flexible and they work with a lot of people despite not even having credit history. They give people a very good chance.

Everything was good in my experience with 21st Mortgage. I worked with Kayla and she did a great job. I'm very persistent. I would call her five times a day, asking the same question in different ways and she was really responsive. She was very patient with me and answered all my questions. The process was straightforward. She was really good. Great customer service.

This was the worst experience! The lender pulled our credit and denied the loan before even calling me to go over the application. We're self-employed so obviously our income had to be calculated. The application isn't set up for self-employed borrowers. He denied us twice but I was persistent and thank God we finally closed. It was horrible. I would never do business with them again.

Drew ** helped me from start to finish and answered every question I had. Explained everything in great detail....I would at times call him 5 times a day and never once was bothered. Top notch customer service....Thank you Drew and thank you 21st!!

This is by far the best mortgage out there that does not make things hard, and is willing to do all they can to help you get your home! I had a really great experience with Tyler, he is very nice and helpful! While I could not get a hold of the loan originator assigned to me, Tyler has helped me through it all! Thank you Tyler!

Drew ** was just terrific to work with. Very professional, very knowledgeable and he was always on top of what was going on. He was extremely helpful and made the whole experience stress-free. He was always available and he always probably returned my calls. He was just terrific to work with.

Incredible Customer Service and easy process! We really liked working with this company! Super nice people and really great follow up! Every question I had was answered in a very timely manner. I would recommend this company to anyone. If you’re looking to purchase a home, Mobile manufacturer, especially this is the company for you.

I had the best experience with 21st Mortgage. It was so easy to apply and their portal was very straightforward on what I needed to provide. I never experienced any troubles. Adam ** was an amazing loan officer to work with. He understood this was my first major purchase on my own and explained every question that I had to full satisfaction. He was wonderful!

The process with 21st Mortgage took well over 30 days which was a little longer than I would have liked. But other than that, everything else was good. The dude, Ken, was exceptional, and I would do it again as long as I was dealing with with him.

Katherine was wonderful. She answered all my questions and was understanding about how I was a first-time home buyer, so I may have a lot of questions. It was great. Katherine wanted to get it done by a month and we got the process done and everything else within a month, but with the pre-taxes, we had to wait until March. I would recommend people going to 21st Mortgage, especially Katherine.

I gave a call to the number that I found online and was advised to complete the application online. I did so then was contacted very shortly after that. We were assigned a loan officer from there. He gave us all the information that they would need to complete the process. When I needed clarification on things, he was happy to oblige. We submitted all of our documentation and once we got everything to underwriting, it was smooth. We got our approval and they direct deposited the money within a few days. It was a positive experience, and I would recommend 21st Mortgage.

21st Mortgage was willing to work with me and I met their criteria. There were no conflicts of interest. The loan was for my second home purchase and the application process went very smoothly. There were some issues with the previous lender and things happened that took some time. But it was not the fault of 21st Mortgage. Their guy Justin was great. All in all, the process took 60 days and it went really well. It's just given the economy, the rates were awful. That aside, I would definitely recommend 21st Mortgage. I plan on refinancing shortly once I come into some cash. I'll consider them first.

I've been really happy with my stuff so far. The underwriting process wasn't long at all. All the people I talked to were very nice. They do a really good job.

The first couple of times I tried to do the application, the website wasn't working. So I had to keep trying the day after and then I finally got it. After that, it was good. The rep kept calling me and making sure I had everything and if I had any questions, to call him back. He kept checking up on me and making sure everything was good. If I emailed him, he would call me right away.

The application was less than five minutes, and then I got a response pretty quickly. It was within 10 hours. So it was a very smooth and quick process. Once I was approved, it took a little bit longer with getting all the paperwork in order, but it was still a very simple and easy process. For anything that I needed, Kelly was there to answer. If I wasn't sure, she would say, "Oh, well, just scan it over. I'll check it before you send it." If I had questions about anything, she was really right on point. Anytime anything got completed, she would send me an updated list. She was very informative. Even after the application was done, I had a couple of questions and she was very quick to respond and very clear with everything. So it was definitely been a real easy and smooth transition.

This young lady answer the phone and asked me what I needed. She was very polite and ask me what I needed. I told her I had a couple things. She was more than happy to help me out with each and I needed something sent to me and she did very polite, easy to talk to and she assured me that it would be I would get it in so much time and if I didn't to make sure I called back to find out why and to try it again. I enjoyed speaking to her. It was very nice and very helpful and thank you. I appreciate it.

I applied online, and then we went through a little stuff online. They got ahold of me and we got the pre-approval. The guy who I worked with was Ken and he was fantastic every step of the way. He was very good at following up with emails and phone calls. The application was just a five-minute process. It was a very quick process. There was just a little bit of a hiccup because it was in probate. But if it wasn't in probate, it would have closed in three weeks. I had a regular conventional loan before and it was a royal pain in my tushy. I thought this was going to be just as bad but it was the smoothest thing I've ever gone through.

It was awesome. He was great. He showed me that he was concerned and that was awesome. He was professional and very good. I would recommend him to anyone. He had great customer skills and really appreciate that. He showed a lot of skill in his work.

Staff are knowledgeable and extremely polite and nice. I have enjoyed banking with you guys and had been an experience buying a brand new home and plan to make many good memories in it as long as we live here. Thanks a lot.

My experience when paying my bill was awesome, the lady I talked to was very nice!!! I have been paying my bill with 21st Mortgage for over 17 years and everyone has been very polite. This is the first time I have been asked to send a review, I give everyone I talked to a five star!!!

The application process has been smooth sailing. It was really easy to get everything I needed. The clarity was good and everything was communicated well. Ryan, the rep I was working with, always responded really fast. That was extremely helpful.

I did a new mortgage with 21st Mortgage and the process was pretty easy. I felt well-informed about the process and well informed throughout the process. Communication was great. They were quick to get back with me. I received several emails from them throughout the process such as what was turned in and what was still needed. The only thing I didn't agree with or liked was the fact that at first I was quoted a lower interest rate then after the process had gone through and I negotiated with the seller to lower the price, my interest rate went up. The overall process took a couple of months. But it wasn't because of 21st Mortgage. It was because of things that had to be cleared up with the seller. That aside, it was a pretty straightforward and simple process. I was pretty satisfied with my experience and using 21st Mortgage.

Everything was good when I obtained a mortgage with them. The application process was quick and easy. They worked with my downpayment and they were there when I needed help. My rep was helpful and respectful.

The application process with 21st Mortgage was good. There was a lot of stuff to look at and I ended with an FHA loan. The process went very fast and didn't eveb take 20 days. I talked to them myself over the phone and they gave me an answer that I wanted to hear. I worked with a rep named Tyler. When I have a question, I call him. He gets the point and he gives me an answer right away for whatever I'm asking for. He seems very knowledgeable and I feel comfortable talking to him. There are some people who just like to go really quickly. Tyler, on the other hand, was thorough.

We looked at the home and decided to go with it. 21st Mortgage already had a person that they were working with. So, we just got in touch with him and submitted our application. There were a few things that we had to correct but our agent would come back and send us an email or would even call my husband and tell him what needed to be fixed or what else we needed. He was on the spot with everything. We heard from him almost every other day and any time we had new information, he was good about responding. He kept us informed about everything that was going on. He was great. Working with 21st Mortgage was easy. If I ever needed to get a loan again, I would probably try to go through them. They had nice employees who were able to help us get through the process without having any headaches.

The mortgage process experience with 21st Mortgage was a breeze. 21st was the only one in our area that for sure would put a mortgage on a mobile home. For the most part, the application took a minute on our end because the guy who I worked for was not getting the information to me that I needed. Other than that, all the employees were very helpful and we were able to get it done pretty quickly once we had all the information. The communication on their part was amazing. Our part could have been a little better, but we were just stressing on our end and that's not something 21st could help with. As far as the rate and terms, they're extremely fair. We enjoyed our process and 21st was very helpful throughout the entire thing and kept us updated on any changes. So, it was nice.