21st Mortgage Corporation Reviews

I found the people at 21st Mortgage helpful and easy to work with. For sure would recommend them! Being states apart, I was surprised how efficient they were and kept me up to date almost daily., answered all my questions and concerns promptly. I am sure I will use them again someday!

I bought a modular mobile home in a 55 community. I knew I couldn’t get regular loans. I had tried a couple of other companies, and I wasn't having any luck with them. I googled, and 21st Mortgage came up. I tried them, and after a long process, they approved me. We started the process in October and we didn’t get in the house until January. But that was the seller’s fault because she took a week off for Thanksgiving and Christmas and she didn’t wanna give up the title. She also didn’t wanna give up the key until she had the money.

I went with 21st Mortgage because the agent who showed me the mobile home had another agent who recommended them. The application process was longer than I expected. The communication was mostly by email and phone, and there were just a lot of questions. It seemed longer and more intense than I expected, but I’ve never done a mobile home before.

We had a great experience with Ryan and his team. They were prompt with responses to any questions and reviewed all submissions quickly. They were easy to contact and would call back in a timely manner. We never had an issue with the requirements and other things needed to complete our profile.

Ryan was wonderful to work with. Very prompt answering questions and I had lots of them. Kept account updated as documents were sent in. He was willing to help the seller with their questions and concerns as well. No regrets and will tell others looking for financing about 21st Mortgage. Thanks a bunch I now have my own home.

Well you apply for your loan. And in my case they contacted the next day. There is no realtor. You do all the paperwork and send it in to them. In my case they helped me through just about anything I needed help with. Very patient and direct to me. It all done through emails and phone calls.

My wife and I were very happy with our refinance experience. Every step of the process was explained to us, and we received quick responses to our questions, and we were constantly updated. Ryan ** was our loan Originator. He was very knowledgeable and helpful. Ryan ** also helped us with questions we had. He was very patient and helpful.

My experience with 21st Mortgage was excellent. My mortgage broker Brian ** was professional and friendly. Always available to me. If he was out of the office, then one of his associates was available to help or answer any question I might have had. I would highly recommend 21st Mortgage.

Garrett ** is my account specialist and he’s always so good at helping me figure out issues being patient when things take longer than expected! They’re a great company and I’m glad we’ve got Garrett ** as our account specialist. He’s super good at his job, very efficient with customer service and problem solving, the company is super good at helping you when you're confused or a first home buyer

The staff was pleasant to work with and knowledgeable. The process was smooth. I would recommend them to others. The appraiser was good to work with too. I have a park model mobile home with an addition and 2 out buildings. There is a deck wrapping around my home. The home is in a RV park.

It was sometimes confusing to figure out WHICH document needed updating, as I was sent the ENTIRE list of docs every time. And I'm not enjoying the pushing to get mortgage insurance at all. That said, Chris ** and every other person I spoke to or emailed were always helpful and kind in dealing with my confusion.

Cole is the best loan officer. This my 1st time buying a home and help me understand guidelines I wasn’t aware of and doing a family emergency. He guide me thru process to get on track with mortgage. He is professional and knowledgeable. I thank God for 21st Mortgage. And Cole being such a courteous loan manager.

Hi. Had a pleasant experience with Delana. I needed a copy of my title so I could get a loan on a roof replacement and I needed pretty quick. Within hours I had the title and was able to conclude the roof replacement loan. Thanks Delana.

Do not use this company. They are not upfront with you. We used them with the intention of getting our home on a permanent foundation to refinance into a VA loan. Nowhere along the way did anyone say that they do not release loans as “real property” until the loan is fully paid off. We were told the 1st time that it’s because the land wasn’t included. After calling later to refinance and add out land to the loan they said, “oh no, we don’t do that” and it would not be listed as “real property” no matter what until the loan was paid off because they “just don’t do that”. Do not use them or you will regret it.

Caleb ** has been an incredible help getting my mortgage payments done twice a month and answering any questions I may have. Thank you Caleb. I appreciate you and the time you take to help me every time and for always keeping me updated on any changes. I couldn’t be happier with his service.

I was downsizing and I sold my house ‘cause I’m old. I’m out of shape and I’m tired of stairs and wandering the basement, so I wanted something smaller than a single story. But the entire process was not fun at all. It was a pain and it was a hassle trying to go back and forth.

I was interested in a mortgage because I needed to find a home for my kids and me, and that's the option I chose. It was new, the first time I got a mortgage. They walked me through it and got me approved. It was no problem. Everything went well. People were courteous.

My husband and I looked to purchase a little trailer home in the Finger Lakes. Our realtor’s business partner recommended 21st Mortgage to us. The lending process was so easy to track online and consumer-friendly. The application happened primarily online. My loan officer, Paige, was in constant contact with me. She was golden. She was always there for me, and she answered any questions I had. When she was trying to connect with the lender or seller, she informed what she had talked about with them in case I got them on the phone as well. We worked as a team to make it happen.

We had a good experience with 21st Mortgage. They helped us to get back on track. The representative we worked with was very respectful and explained the information to us the way we needed it to be explained. They were cooperative and called us to let us know what process was gonna happen. Overall, it had taken about a month or two to be completed.

I was going through a separation and needed to find a place. 21st Mortgage was the company that my trailer park goes through, so I went with them. The process was really smooth. I applied for a house and sent them some documents. They were very clear about which documents they needed, and I appreciated that. Afterwards, I got approved and went from there. That took about a month, which is the normal time frame. Now I finally own something. I’ve also recommended 21st to my sister, telling her how easy the process was. I told her she could even get insurance through them.

My interaction with 21st Mortgage was all good. Anytime I needed anything, the representative was there.

My real estate agent said 21st Mortgage was one of the few companies that were able to give out loans for mobile homes. Communication was easy and so was the process for the most part. It took about two and a half weeks but it was more on my side that made it take that long.

I called 21st Mortgage to verify that they would cover the property. I was given a link and then I started out the application. It's not something I do every day, nor most people, so I did run into questions but there was a representative that I could call that always guided me in the right direction.

If you want to get a manufactured home, you can go through 21st Mortgage Corporation. They have an easy lending process, and I like how fast everything got approved through underwriting. I did my application online, and they tell you exactly what to put in and what to upload. I only spoke to the loan officer once on the phone, and she got back to me fairly quickly.

21st Mortgage was recommended by the realtor for our first-time purchase, and it was a good experience. We've already told a couple of people that they should try to go through them.

I looked into 21st Mortgage because I had a bunch of stuff I needed to pay off and wanted to prepare to fix my roof, but it was a difficult and frustrating process. They were on top of taking care of their things on their end, but they were not very good at communicating. They didn't check in to see how things were progressing or tell me what my next steps were. I had absolutely no experience with it, and so because of that, it took four months to get everything done.

21st Mortgage was suggested by the seller's agent for the type of loan that we needed for the home that I wanted to purchase. I tried to go through Rocket Mortgage and AmeriSave, and 21st Mortgage was a whole lot faster. The process was great. There wasn't really a whole lot of communication that needed to happen ‘cause I got my stuff in so fast. I just called them to ask where we were at, what was happening, how long. The thing that took the longest was to get the C and D balance. I was told it would be done before Thanksgiving, and then we were after Thanksgiving, and I didn't close until the 9th.

Nikki is always persistent with helping me. She not just concerned with payments but she also concerns with my wellbeing. She also asking me about how I’m I doing and that’s says a lot!!!! She’s always willing to help me in any way possible. I realize that she doesn’t have to be as concerned as she is and I thank her for that.

Chase went above and beyond today to help me with arrangements on my account due to me and my wife both having COVID. He showed great care and concern to help us in the time of need. Again sir thank you for your help. I am always pleased with the customer care 21st mortgage.

I always received fast replies to my questions. Joy was wonderful to work with. Although they were in a different time zone, many times I would receive the replies first thing the next morning if I sent than after normal business hours. Although it did take a while to complete this entire process, much had to do with things outside of the scope of 21st (i.e. contractors, my employer, etc.).

When applying for a loan they used a FICO Score 10 from 2017-2022 to determine the percentage rate therefore hiking up the rate to obtain higher mortgage payment. Our loan approval also expired because the previous owner of the house we purchased didn't provide the paperwork giving them another reason to hike the percentage rate.

21st Mortgage was offering the place I was looking at. The process was easy and straightforward. I’m impressed with their effectiveness in communicating everything.

I decided to get 21st Mortgage because of Drew, and he was very helpful. All I had to do was talk to Drew and work with the escrow officer.

The house that we were looking at had an ad on the front of the office for 21st Mortgage. I looked into it, and it ended up being a really smooth process. It all went pretty well. Tyler, who helped us, was great.

I got a mobile home mortgage with 21st Mortgage, and it was recommended by the park. The process was mostly online and over the phone, which was fine. Sometimes it was a little difficult to communicate with the consultant.

21st Mortgage previously held my mortgage. This time, I did a refinance with them. The loan officer was very patient with me. He clarified things if I wasn't sure what something was. They had a very thorough process, and everything went smoothly.

I found 21st Mortgage online and started filling out the application form. When I spoke with the first real estate agent that I talked to, they said that 21st was the one that they recommend the most. I stuck with them and the rep, Tyler, was very helpful. He responded to my emails quickly, usually within an hour or two, and even responded on the weekend. Everything was done in a timely fashion and I was really happy with my experience. I've already recommended 21st Mortgage to a couple people.

I tried different banks, but it was dififcult to get somebody to finance a manufactured home. And so, I went with 21st Mortgage. And the process was pretty easy. There was little speed bumps in there, but I don’t think it was because due to 21st Mortgage. It was more paperwork getting crossed in the mail or emails not getting to the right people. And my loan originator, Brian, was very good and very responsive. And even during the loan process, whenever it got passed on to the next person, he was really good about responding emails and answering questions.

I was referred to 21st Mortgage by my agent, and my experience with them was wonderful. It was very easy and very pleasant. I like their way of communication. I felt like they never dropped, and they were always in constant communication through email. And whenever I needed to respond, and they needed to respond, it was very quick. So, I really liked the service. I liked how clear they were and how accessible. So, I felt that everything was very smooth.

John at 21st Mortgage provided exceptional customer service and professionalism throughout my experience. He was attentive, knowledgeable, and always quick to respond to my questions, making a potentially stressful process smooth and hassle-free. John went above and beyond to ensure I felt confident and informed every step of the way. I highly recommend him to anyone looking for outstanding service. Thank you, John!

Told me I couldn't have a 30 mortgage, had to go with a 23-year mortgage. I was too old for a 30 yr mortgage. I had a little set back for a couple of days with mortgage blocked me from using checking account, calling mortgage company to make payment made us go to a Western Union paying 30 dollars, reported us to the credit bureau! I'm suing Titan Factory Mobile Homes and 21 bank. I gave cas of 44.000 to this bank as a down payment. Only to be told I couldn't use my land for a down payment that was also paid with cash. They broke us! Don't use Titan manufacturers or Bank21. I understand they are under a new name. Just waiting to get money to go to small claim court! Try to recoup some of your money back what bank tell you you can't have a 30-year mortgage because of your age!

Daniel at 21st was a very pleasant person to talk to. Took care of my needs with a caring attitude. He asked how my day was going at the start of the conversation. He verified all my information to apply funds to correct account. We need more people like Daniel for customer service.

The first mortgage corporation we went with, we got the loan, then the Realtor that was selling our place, Serena, said that she didn't want us to go through that company. She made us change to another company that she approved of for the loan, but then they denied us, so we didn't have a loan. The rep from the first company we went with said he knows of one more company that would lend to us without Serena's assistance, and 21st Mortgage did, so we were very thankful. I was very comfortable with 21st and we had no problems. In fact, they were the quickest one to get back to us and the most helpful. The process was very good too. It's always a little strenuous, but we had done three by that point, so we had it down pat. I got all the questions and that one was the easiest.

The whole process took me a lot longer than I expected because we had to start over with 21st Mortgage. But the rep was very willing to talk to me and help me. If he needed something, he would text me, so it was a lot of communication there. I appreciate that. I felt it would be denied because of the information he tried to get, but it got figured out. It was a very pleasant experience. That was the last time I would do that, so it was nice to have somebody to talk to and to ask questions of that would answer them.

We had a good experience with 21st Mortgage. But that was the first time I experienced something like that. There was a lot of paperwork. The process itself wasn't pleasurable 'cause you gotta go out of your way to do certain things. But it gotta get done. I also had no issues with the people who work there. They were very kind and nice.

21st Mortgage was reasonable for a mobile home. We got a mobile home. Reaching out every now and then would take some time, going back and forth. It took a lot longer than I thought you should've have, but that's fine. My loan officer was very kind and patient. I was a little impatient sometimes, but he's trying his hardest.

The rep, Grant, was great. He was always responsive. He never made me wait for an answer, and he kept me up-to-date on everything. The process took more time than it should have, but most of it had to do with the fact that I was trying to sell my house in Florida, and it delayed things.

The people that were selling the home told us that they had a good experience with 21st Mortgage. We went with them and that was the same experience we got. Everything was pretty straightforward. The loan organizer was easy to work with. If we had any questions, he was straightforward with it. There was always communication. The loan officer, Jonathan, was almost the same. The time zones are different but he was always on it. For any email we sent and call we made, he would communicate almost right away.

My customer service experience was great. I had several questions and they were answered promptly by Justin **. He was patient and courteous and well informed. The whole process was very easy to use and made my experience great. I would recommend your company to anyone looking to purchase a mortgage. Thank you.

From the first loan last year, to refinancing my current loan, 21ST Mortgage has been absolutely amazing! The correspondence is the easiest thus far. The staff is extremely knowledgeable and helpful, and they will return your phone call or email in a very timely manner. I can not express how smoothly this process has been for me. I was completely clueless to the initial process, and someone was always there to guide me in the right direction.

I have always heard it was more difficult to finance a mobile home than a standard house. That could not be further from the truth with this company in my experience with them. Start to finish, the process was clear cut, simple, and the documentation requirements were actually less than a traditional mortgage. The approval was literally same day, and there were never any issues with communication or getting questions answered. My Loan Originator, Chris, was professional, helpful, and a pleasure to work with. I couldn’t be happier. I am very pleased that I chose this company for my loan needs.

Was one of the easiest closes I've had. Very straightforward and Drew was very accommodating and patient with the constant updates. The only reason not five stars is that the interest rate is extremely high and went higher through the process even though rates were going down at the time.

Went smoothly and better than expected. Wasn't anywhere as hard as we thought it would be. Very happy with the way it went and who we had to help us through the process. Brian ** will be recommended to others in the future. We are hoping to have it paid off within the 30 year mark but we will see for sure here in about ten or fifteen years.

We were on a tight deadline to get moved out of our house and our loan originator and 21st Mortgage, despite requiring a lot of information and verifications, were able to develop and offer our loan so we could get moved in well before our deadline. Moving is stressful. Not everything went according to plan, but 21st worked with us to make sure we were able to move in on time.

Very thankful to the many staff at 21st. They have been great to help even when our financial struggles were bad. They never gave up on us even if we deserved it. Thank you Matt for taking the time to wait with me on the phone for all the payoff information. I know your jobs can’t be easy with so many people not paying their debts. Many blessings to you all and I hope we can do business together in the future.

I'm just wanted to thank Jeremy and his boss for helping me with my mortgage payments. I'm going through identity theft now and it's been tough so I want to thank them so much and for being patient with me. God bless y'all, without their help and patience, I'm not sure what I would have done because things got so bad, I had to file a Identity theft report and something I had to do and never done, had to go to a food bank for food so thanks again and bless anyone and everyone that helped me, especially Jeremy.

I had a loan with 21st Mortgage three years ago for another mobile home I bought. The one thing bad about them is they kept asking for the same stuff over and over. We faxed it to them and they said they didn't receive it. They held it up for a long time. It took over four months. I bought my first place when my truck wasn't paid off. This time, it was, and 21st had to have proof that it was paid off. The real estate agent had copies and I had copies. And they sent it through verifying on my email. But they said they never received it and asked for it again two weeks later. I showed them it was received.

When I was researching on how to purchase a manufactured home, about three lenders came up and the Realtor in Matteson guided me towards 21st Mortgage. She said they were the most used to purchase a home. The process with them was easy to navigate. But it took about three months. 21st can work on shortening that time. Jonathan, the rep, was very good. He always kept in contact and told me what I needed in a timely fashion. He gave me the date that I had to get everything in, was proficient throughout the whole process and was very helpful.

I tried looking at other people on a list, and 21st Mortgage was the first that made sense and laid everything out in a little bit more legible way and made things easier. Their application process was complicated but in a semi-reassuring way. It was long, but I'm glad that it was, because I don't want wanna make borrowing several tens of grand an easy affair. It was a semi-complicated process, but the things they asked of me and the things they wanted were not unreasonable. As far as the website, sometimes, I didn't understand what they were asking for, but at the same time, I could still call them and their technicians and they laid everything out fine. My loan officer was very knowledgeable. She knew answers to my questions. She figured things out. She was timely in her response.

21st Mortgage's process was straightforward online. I filled out the application. It asked me for forms. I got all the forms and did everything that was supposed to be done. Whenever I had a question, I got an answer from my loan officer. It was great. Everything was good. I like when things work, and this worked.

I applied with a local lender and I was denied and they recommended 21st Mortgage. I had seen them in some of my research as well so, it was multiple times I heard about them. The application process was good and smooth. Trevor, the rep I worked with, was amazing and super responsive. There were responses quickly to everything that we submitted. He answered my email right away and was super helpful on the phone. He was great. Originally, the process wasn’t taking too long. But halfway through it, they did not accept my pay stub so I had to figure that out. From start to finish, the process took about three months.

I bought the house off of a family member and it was already financed through 21st Mortgage. It was a new loan but they already had all the information so it was the easiest way for me since I work out of town. I was able to do it all online with 21st Mortgage. Otherwise, I have to do it all in person in my local bank that I would have used. The customer service was good and very helpful. If I send them something at 6 o'clock in the morning, as I was going to work, they always had a response usually at about 1:00 in the afternoon, just letting me know they received it and it was approved or there were certain documents that I had to submit. I sent all the pictures from my iPhone and the hardest problem I had with them was just making sure that the picture was good enough quality for them to receive it and be able to put it into a file on their side.

My wife spoke to Wesley about our payment and he was extremely helpful and friendly. He answered her questions and was very respectful. He was never judgmental or rude about any problems. She explained and just wanted to assure her he could help take payment and advise on what to do next. That’s the type of person that you need to have to speak to others

21st Mortgage Co has been my mortgage co for almost 20 yrs and I recommend them to all people needing mortgage loan. My customer service rep Kristina is amazing. She’s very caring thoughtful and respectful. She Knows how to deal with people in any situation. It’s people like that that makes this company great.

Hello to everyone who read this, I am here to say Thank You 21st Mortgage and Tony for help me and my family afford a home and place to live. Even though we're running late on mortgage payment but we will try pay on time. I'm grateful Tony always give us time to pay and remind, we need that. Tony customer service and patient is excellent. Once again Thank You.

It was a pleasure talking to Jessica. Excellent customer service. Jessica answered all our questions. ⭐️ My wife and I are first time home buyer. We always get great service from 21st Mortgage. We will definitely recommend 21st Mortgage to our friends and Acquaintance. We can Count on excellent customer service when we call. Thank you so much. Joseph

Jalen was very helpful and assisted to resolve issues with my account very professionally. Very helpful and pleasure to work with. Gave time to gather all information needed to resolve and get account back in good standings. Can't express enough how helpful he was at assisting me with my issues. Happy Thanksgiving everyone!

Mathew was very helpful with my needs! Thank you. Would recommend him with your payment need very quick and very friendly. 21st is the way to go. I’ve had my loan for 5 years and was very helpful with all my needs. Would recommend them to anyone. Thanks again. Carla **

Had an annual subscription pull payment just as mortgage was pulling and it all came tumbling down. Yelena ** was gracious enough to get us taken care of - she was kind, compassionate and totally on top of things. She explained the new process we'll need to do & calculated the end date of that new procedure. Emailed my receipt and got me on my way quickly. Pleasure to keep working with 21st!

The loan officer was good, and the mortgage application was easy. It was all online.

The process was very long and tedious. A lot of paperwork and stuff to do. It was more than I've ever seen. We paid $3,000 for the processing fee yet we did all the footwork. We had to get all the paperwork and tax bills. And every time we turned the paperwork in, there was something else we needed. Getting qualified was easy. 21st Mortgage Corporation good as far as answering questions and telling me what else they needed and what I didn't have. They responded quickly on that. But it was stressful trying to get it completed. It took over a month to get the financing done. It shouldn't have taken that long. I would never do it again.

21st Mortgage was recommended by a sales agent and we used them for the purchase of a home in a place we had lived before. Matt, the rep was good and very helpful. The whole thing was done in about three weeks and it went well. We're not living where that home is and the person who owned it didn't live there anymore. So, it was a matter of timing for everything.

21st Mortgage has the easiest process among all the companies I researched. The application was fast, too. Once Kevin sent me all this stuff, it was easy. Every time I called him, he called back or every time I texted him, he texted back. However, it took five months. But it wasn't because of 21st. It was because of other things with the Realtor because she was dragging her feet.

It took us five months to get the loan, and when we were almost to the end, they sent us out the video of the process. I had a bad experience with them. But we got through it. They asked me to send them in about three documents over again. Then they had to look it up to see if they got it because I would say, “I already sent it in.” So they would have to look it up and say, “Oh, okay.” I'm really not sure what the problem was. It wasn't clear about if my agent was on top of things or not. But when I call in, I would get somebody. But my interest rate is high. It’s a 10.9% but I have good credit.

The people that I've worked with have been very, very nice, but it was an extremely long process. Before, I was looking at a traditional home and had approval for a traditional home. Then we found a mobile home that we liked and decided to go that route and the loan process for the mobile home was a lot longer and took a lot more time than a traditional mortgage, which doesn't really make sense to me. I was in the dark about the time frame. Other than that, the process was great. Not having to meet in person was beneficial because my work hours are standard to what most mortgage firms hours are as well. So being able to do it completely online worked better for my schedule. I just wished that they would have been able to tell me more of how long the process was going to take and other options in regards to getting it done quicker because I was not expecting it to take longer than a month, let alone close to two months.

The mortgage process at 21st was super easy. Everything was mainly through email. Very quick responses from our agent. Everything went smoothly. It took a little bit over a month. But it was because we needed to do some fixing from the inspection and the roof.

I applied online with 21st but it was rejected. I reached out to Todd and said, “I know we qualify. Can we figure this out?” He looked at it and realized we do. We ended up putting more money down. It worked out well. The application process was simple and quick. It was an easy process.

We were looking at a different manufactured home in a different community and the gentleman who was helping us told us to go through this mortgage because 21st Mortgage gives home mortgages for manufactured homes. Not all mortgage companies do that, which was why I went with them. Tyler, the rep, was very knowledgeable and always friendly whenever we talked to him. I was a little surprised that manufactured homes have a different interest rate than conventional home loans. But my parents also have a manufactured home and my dad said that that's normal because they look at it like it's a vehicle because there's a chassis on it. So, if I needed to, I could pick up this house and move, not that I'm ever gonna do that.

Signing up with 21st Mortgage Corporation was a lot easier than I expected. I did most of it online. I got contacted by the loan officer. If he wasn't in the office to answer my question, he would get back to me via email or a text message quickly. The rates and terms are a little higher than a regular mortgage, but I understand what they are doing. On the website, when they give the updated approval notice, sometimes it's confusing to follow which is which. Other than that, it's great.

I'm 67 years old, so I'm not sharp on computer stuff, but I did the process all online, and I was very impressed with the ease of it. I've had a couple of home mortgages before. I didn't feel like the process with 21st was as hard as those mortgages were. I had a good lady that was helpful and I contacted her a few times for help along the way, and it all went smoothly.

I had a good experience with 21st Mortgage. The application process was easy.

Working with my loan officer Tyler ** was pleasant and professional and always answered my questions. Things went smoothly and in a timely manner. Everything was easy to understand and not too difficult to comprehend what was needed. Doing things through email and doing the closing my fedexing the documents was quick and easy.

First time homebuyer for myself and my family and Brian ** was amazing. Answered all my questions quickly and promptly, even with a state to state difference I felt like I was a priority client. I was so happy to be working alongside Brian, he was kind, helpful, and respectful the entire process.

It was a very good experience, very helpful answering questions. Every step of the way, some stress but not a lot. The team did an amazing job. I would recommend 21st to any buying a home are mobile home as I did. I can not express how grateful I am for all their help with paperwork. Thank you.

It was great that we could do our application through a website for all documents. Sometimes I couldn't figure out what was needed with some things. I think I may have talked with the loan officer twice. I tried to call and ask questions but always got his voicemail. Even so I would still recommend your company.

I called to make a payment. I got Matt and am I glad I did. The payment process was So easy with Matt. He made the process smooth and professional. He knew exactly what he was doing. He was so polite. Honestly it’s the best customer service I’ve had in quite a while.

When we were looking at the type of homes that we were looking at, we were recommended that 21st was one of only a few, if not the best, companies to go through. The application process was fairly easy. It was the first time I overlooked a lot of things and wasn't really 100% understanding of the wording. But my mortgage officer helped me out quite a bit to understand what I needed. He was very informative and nice. Wasn't over-pressured. He was also very knowledgeable.

21st Mortgage was the first place I looked at but the interest rate was 10.86%. I thought somebody out there has gotta do better than that so I went around and found this other place. I worked with this guy and when I called him to ask him something, he told me he was not gonna be able to finance me because I was gonna live in a park that has lot rent, which I told him on day one. I wasted a week and a half with that guy.

My son had an opportunity to move into a double wide about 50 feet down the street, but he couldn't own two trailers at once, so we decided to try and go for a loan to buy his trailer so that he could go for the double wide. It worked out very well, and the loan process took less than a month. It was frustrating at times because we kept feeling like we met all the requirements and submitted all the paperwork, then all of a sudden, we keep getting involved with, “Hey, there's a few more things that haven't been done.” Still, I was surprised. I'm 81 years old and 21st Mortgage got a loan for me.

The lady I was purchasing the home for the broker that was selling the home for the homeowners, Jan, suggested that 21st Mortgage was quicker but it was the longest, most drawn-out thing I've ever went through. The process was extremely frustrating because I had taken out one of my 401(k)s and I'm not of age yet. My 401(k) was $23,000 and 17,900-something got auto-deposited to my bank account. They wanted to know what happened to the rest of the money. The rep, Kayla, emailed me to please send proof of my my 401(k). She asked where did it come from? I told her it came from John Hancock from the job I worked at Citizen Potawatomi Nation in Shawnee, Oklahoma. I asked what she was asking for and if she needed to know what bank it came from. She just kept emailing me the pretty much the same thing, that they need a copy of that.

My loan officer was really good. The whole process was good. But it took way too long because of the homeowner and her situation. But everything went good.

I'm happy with 21st Mortgage. My land is on the Seneca Nation territory, and they're the only company that would give me a mortgage on that territory. There was a lot of documentation needed but they were helpful. From start to finish, it took a while, but once I got all the documentation that they needed, it took 30 days. However, their website sucks. You put in documentations and you get letters saying yes or no. But once I got ahold of an agent, it went smoothly. If 21st Mortgage could reach out more than just letting the internet do it, it would be way better.

21st Mortgage was great. I was getting a mobile home, and they gave me a quote first. My loan officer was great. She was very knowledgeable and helpful, and I was able to get everything done quickly.

It was good with 21st Mortgage. I got a mobile home loan and they were the only place I could find to get one. The process was long, but they got all the paperwork together and helped me out. I talked to the rep on the phone periodically and he was very nice and understanding.

I needed to refinance my home due to a divorce, and the process was a lot easier than I thought it was gonna be. I was already financing my home through 21st Mortgage, and I figured it was easier to keep it with the same company. I had the basic information that I knew that was gonna be required for refinancing, and the application wasn't anything too complicated, which is what I like the most. The process also went way quicker than I thought it would, and the only reason why there were any delays was on my end. I was juggling work and trying to get all the documents submitted on time.

it was a pleasure working with Logan as my Representative. She was patient with me through the most difficult times when I was so frustrated, but she helped explain everything and if she didn’t know the answer she would find someone who did. Even though at times I was not the easiest one to deal with she was always there to help me.

Holly has been our customer service representative for several years now. Holly has been great with communication and providing assistance with our mortgage services. I like that there are multiple ways and time to contact customer services. It is also easy to make payments over the phone. There is also a customer portal that provides access to many different features.

With 21st I have an assigned Account Manager, Cole. I like that personal attention. Cole is friendly and respectful of my time. I feel comfortable calling him for information on my account. I really like Cole and 21st Mortgage! I will definitely use them again for my next home purchase. Thank you!

Over 2 months later and several attempts to show how unorganized this company really is, we finally closed on 10/07/24. However, Funds were not dispersed because an “e” was left off Knoxville on insurance binder. Is there more than one Knoxville TN with the same zip code? This company does not care about you as a customer! All they care about is getting your money and blaming you for their errors!!! RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY! If I had only remembered Green Tree Services when I started this process! I would have no ulcers, fewer gray hairs AND in my home by now!

Me and my wife Beatrice would like to Thank everyone involved in preparing and approving our loan for our mobile home here in safford arizona. We couldn't of done it without you guys there to help us. Big shout out to 21st Mortgage. We would strongly recommend you to anyone. You guys are awesome.

I had a pleasant experience with 21st Mortgage. They brought in a notary and she was very knowledgeable with the company and what their policies are. I had a lot of questions about certain things and she was on it. She walked me through everything. It was a really good process. There was even a little slip-up where the seller of the mobile home was gonna do a credit, but the credit wasn't on the paperwork when I went. I told it to the notary, then the notary must have told 21st and 21st Mortgage got ahold of the realtor and the seller and got them to send over the paperwork. I didn't have to do a darn thing and they got that $3,000 credit put in. I'm about to make my first payment in a couple of days, and I gotta figure out how to do that. 21st Mortgage sent me some package.

Brian, the loan officer, was good, and everything went well. The process was fast. All in all, 21st Mortgage was good.

My experience with 21st Mortgage was excellent. The process was perfect. My rep's name is Jonathan and he was very responsive.

21st Mortgage was the place that would work with me due to my credit and employment income. The process was very difficult. I had to do a lot of steps. There was one person working with us and we had him for the first three days then he went on a week's vacation and we kept getting new case managers who would tell us something different from the last one. It was a little hectic at the beginning, but it smoothed out.

Lindsay was great. She was the person from 21st Mortgage that I would call to ask questions to. The experience was quite nice being the age that I'm at. If something happens to me, they said that the loan would be paid off and the house would go to the person who is on my will, my daughter. If a family member or a friend moved in here at the park, I would tell them to deal with 21st Mortgage. They're great. However, I am wondering if I have coverage on the house if something were to happen to it with all these tornadoes and hurricanes.

21st Mortgage was excellent. I never had to leave a message on a voicemail. They always answered the phone and when the guy who was in charge of my loan was on vacation, somebody else called me to see if I needed anything. They responded quickly as well. When I submitted documents, they acknowledged them quickly. However, 21st Mortgage knows I couldn't get a loan from anybody else so they have the market cornered. The rates are ridiculous. But the service was great. The process took two months but a part of it was the seller was getting irritated with all the documents they needed. When the documents were uploaded to 21st and there were signatures missing by the seller, my agent would contact their agent and that dragged things on. The seller's agent wasn't checking the documents before he submitted them.

We did a lot of the information online, and the rest of the process was talking to Grant. He did a nice job and was able to answer all of my questions most of the time. 21st Mortgage did a good job. However, this is the first mobile home I've ever bought and the interest rate is ridiculous compared to what's out there. I understand it's a channel loan and not a regular one, but I wasn't all that happy with the interest rate.

I'm satisfied with 21st Mortgage. Their rep was always available and if I had some question, I asked him. Their mortgage process was good and it didn't take a long time.

My experience with 21st Mortgage Corporation was excellent overall. The process was very easy and the rep I worked with was very informative and she let us know exactly what we needed to do and when we needed to have it to her. She was very precise and she did an excellent job.

Zachary **, Zach, Thank you for being the best. We have been panicking and struggling due to an unforeseen health issue. We had reached out to Zachary to explore what was possible. We were put at ease by Zach and the team of professionals. Your knowledge, Kindness and help has, reassured us that ownership with 21st Mortgage was the best decision we have ever made. Ty Mr. **!!!!

It takes you quite a while to get through. It took us a month and a half. But our rep, Kayla, did a very good job. Everything was expedited quite quickly and we've already paid the loan off. But we're still waiting for them to send us the deed so that we can get that registered with the county that we live at here in Michigan.

I applied with 21st Mortgage and it was an easy process once I did. It went smoothly though it took a little longer because I was still looking for a place. But I would send the document and it wouldn't go through so I had to send it directly to the rep that I was working with. He was very responsive and answered any questions that were needed. He would get back to me very quickly and if he didn't, he would always send me an email saying he was out of the office till then. I'd recommend 21st Mortgage to those looking for a mobile home. They were easy to work with.

The lending process with 21st Mortgage was easy. Lindsay, the person that helped me with all this information was always there for me and answered all my questions. I used to call her and sometimes I had to leave a voicemail or send her an email and she would contact me right away. She took care of everything.

I worked for a bank for 23 years so I know underwriting can be a nightmare, but our underwriter was excellent with the follow-up. The whole process was good and we were pleased. They could lower interest rates though.

The realtor that was selling the house recommended going through 21st Mortgage. We submitted all of our information, waited to hear if we were approved or not, then went through the realtor that was selling the house and we did our end of all of the paperwork. I couldn't get their online tool to work most of the time so most of it was sent through email.

The process with 21st Mortgage was smooth. It didn't take too long other than they somehow lost the closing paperwork so we had to redo it. I changed the closing date that we wound up moving into. But the communication was good and they were helpful.

We got a mobile home and 21st Mortgage financed our loan. It was easy to get the paperwork in and they helped us throughout the process. They were always on it and always trying to communicate with us letting us know what we needed to turn in. They would reply by the next day if it was late. At the end, it was easy to close.

My Realtor offered a couple of options and I stuck with 21st Mortgage due to the rates they offered. It's a mobile home so it was a unique sort of mortgage. The application process was super easy. I just went with my Realtor's contact at the mortgage company. They had a quick link to do a quick application process, and I went in and submitted the basic information. We spoke multiple times, adjusting what was needed with the mortgage officer until it was at an acceptable range. The standard part of the application and underwriting process was only three days’ worth of work in total. There were lots of timeframes that we had to wait on the sellers for filling out paperwork. But on my end, it was quick and straightforward.

The application process at 21st Mortgage was very simple. I had the information they needed, so it was easy. Jonathan was my agent and he helped me to get on the portal. Once I was able to get on there, it was very clear. It told me exactly what I needed to upload. I got everything taken care of. Also, any time I had any questions, I could call and talk to Jonathan directly. He had answers for me right away. I was very happy with it. However, I got a little confused. It sounded like some of the documents were the same thing, but they weren't. I cleared it up with them. Maybe somebody walking me through what each one was beforehand would have helped. But they are easy to work and can do everything remotely.

Everything went smoothly. Teresa was the rep on my loan information, and she was great. I had quite a few people that helped me out in the process as well, because when I would call, it was either Teresa wasn't there and then we played telephone tag a little sometimes. The Realtor I was dealing with was a bit complicated, but 21st was the reason that the transaction was able to go through. I was able to move, so it was a good experience.

Everything was done by phone. The process was pretty smooth and easy. I talked to the agent when I had a question regarding the transfer of the down payment and he was pretty helpful with answering my questions. 21st Mortgage fulfilled my expectations and everything was pretty helpful. It was my first time buying a property. It's huge not to be renting all my life and now actually owning something because of the help of 21st.

We found a place last minute. We were looking at a house, and this place popped up that was an older mobile home. 21st Mortgage Corporation took care of it. They were one of the few ones that would lend money on it. I made them hurry. And we got it all done in 30 days. I tried to push because we were moving two hours away and my kids had to start school. And I still had to rip everything out of this thing and gut it. They did great.

The realtor suggested 21st Mortgage and when I did the research on it, it seemed a good company. The rep, Grant, was very well-spoken, and I had a pleasant experience with him. He helped me in every way. Every time I called him, he called me back. I liked his communication and quick responses and that he was trying to keep on top of things. There was a little complication with our title experience and getting a new title application which delayed the process from the realtor side and the bank, but Grant understood that. Any time anything was updated or needed to be, he made sure to reach out. Thru 21st Mortgage, I have my own place now.

I called mortgage companies to see who would finance a double-wide manufactured home in a park, but nobody did it. Then I called 21st Mortgage and told them our situation, that we didn't have the best credit. They said, “That's okay. We'll still finance you. You just may have to pay a bigger down payment.” My husband's brother tried to get us to go a different route but it didn't work. I thought of trying 21st Mortgage again. I did and got an email from them that said they could not approve our loan, but they had some programs that would work for us and to give them a call. I called them and talked to a gal. She said, "We're gonna approve you. You just need to pay off one thing.”

Everybody at 21st Mortgage was helpful. I was in a different state so I had to mail everything but besides that, everything was good. If I couldn't get my rep on the call, I could just write her an email and she would respond.

I had to do everything online. I'm old and don't know how to do that, so I had to find one of my kids or grandkids to do it for me. But it was fine. The process took a month and a half. My rep, Ken, was a nice guy. Whenever I had questions or concerns, I talked to either him or one of their secretaries that would answer the phone, and they took care of it. Thru 21st Mortgage, I'm in my trailer and my life is great now. I’d tell others to use them because they're good.

We had quite a bit of help from our loan originator, Kayla, so it made the process straightforward. It was uncomplicated, and the application walked me through step by step of what was needed in an easy manner. Kayla was super helpful. It was easy to get in touch with her, and any time I had a question, she was very helpful in getting an answer for that. 21st Mortgage helped me get my first home. It was successful and there weren't any hiccups.

Work with 21st Mortgage. It will be the best experience that you will have. It takes time for paperwork to go through here, and you gotta do this and that. It was a long process. It was 45 days. It should be a bit quicker. But it was worth the experience. They worked with me. They helped me make sure that I got the right paperwork together. And they've been there with me throughout the process. If I had a problem, they pointed me to the right direction. There was always a good help. I'm now more knowledgeable of the process.

21st Mortgage was the only option available for the home that I was buying from my Realtor. The application was quite easy and Tyler, the rep, was helpful. He made sure to update the checklist. I was told closing would happen in 30 days or less and there was no communication. But overall, the experience was alright.

The application process at 21st Mortgage was slow and sluggish. They should try to make it go quicker. I understand they have to take time for everything, but I was trying to rush into a house and the seller was about to sell it for cash. It was a little too long and too lengthy and a little bit too much paperwork. But the rep we worked with was very good.

When we had questions on paperwork, we would have issues getting calls back. We would email, call, leave messages, and get ahold of other people who weren't my loan officer. They should improve on communication, absolutely. The process also took a lot longer than we expected.

This was the longest closing we've ever had--buying, selling, homes, condos, land, bar none. If we hadn't called and nagged on a daily basis, then put additional money down at the last minute to force a closing....our loan would still be pending. They'll get the job done, but be prepared to nag them. Daily. For weeks.

Jonathan ** was awesome, I know I frequently called either because I was having some troubles as a first time buyer due to me not understanding the process 100% or just confusion between me and the seller. And he was always able to help clear up the confusion for me and the seller. His patience and straightforward answers helped me and my wife achieve something I never thought I'd be able to accomplish, especially with me not even being 30 years yet. This feeling of accomplishment, and pride, and relief is because he helped us so much along the way.

Everyone was helpful, friendly, efficient and prompt. They seemed genuinely interested that you have an expert’s knowledge and experience to assist you through the mortgage process. They always answered the phone when you called.

The experience was very good. They took great care of me, were always attentive and followed up. They answered all my questions. Throughout the entire process, I felt supported and accompanied, and they were always willing to help. Above all, they treated me with a lot of respect and patience. I highly recommend 21st Mortgage.

We had never experienced this type of loan before, and it went smoothly. It took forever, but it was easy for us to apply online because we had help. 21st Mortgage Corporation was always there for us, gave us support, called, and asked me what we needed. The loan helped us keep going. We can get out there and we can buy things.

The person I bought the mobile home from had a mortgage with 21st Mortgage. So, I just went through them. The loan officer was really hard with me. I have seen so much paperwork, but it turned out okay. I was dealing with emails, but I also I talked to Trevor. Overall, everything turned out okay.

I have had good experience with 21st Mortgage. The process was pretty quick. I made a profile on their website and then uploaded everything. I had a great agent who was walking me through everything I needed to upload or if I had any questions. He would answer my emails quickly. 21st Mortgage did a great job. I'm really happy with them.

The process was very smooth. And the reps were very quick.

I got a mobile home loan from 21st Mortgage and I couldn't use the first-time home buyer loan since it's not a pretty big property. The application was fine, but the rest of the process wasn't. We had a bunch of issues which were partially the seller's fault and partially the mortgage company's fault. I went to contract in March and I didn't close until July. So, that was quite a long time and it was stressful because I had to move out of my apartment and I had nowhere to stay for two months. Also, at the beginning, nobody was on the same page and that was annoying. Then, we got told that the title was accepted, but they came back a week later and told us it wasn't accepted because it was in the executor's name, and apparently, they didn't accept that. So, that was frustrating. But it was taken care of and everything was smooth sailing after that.

I had called 21st Mortgage about the mortgage and they sent me an email about what I needed to provide. I spent some time trying to get all that information together and once it was everything that they needed, they did their part. The rep answered my questions promptly and was there when I needed things but it would have been nicer to have a little bit more help with what all the information was. Also, with the high interest rates and what they do to people who need loans with mobile homes, I would never ever get one again.

The process wasn't easy 'cause there were no people involved. It was all online. It was all done on my phone.

If you are interested in buying a manufactured home, 21st Mortgage Corporation would be the first company I would recommend. We got their name through the dealer that we used to purchase a manufactured home, and they were the easiest to work with of the manufactured home financiers, so we went with them. We checked with several others, and the process and the rates were not as good, so we went with 21st.

I qualified for a traditional home loan, but we couldn't find anything in that range. So, we looked at mobile homes and 21st Mortgage was the company that my realtor recommended that I go through. I applied for the first-time homeowner's loan and they were amazing. I worked with Trevor and he was wonderful. He was very professional and knowledgeable about everything. He was always really quick to answer the phone, to get me the answers that I needed with my questions, and to fix different things on the loan to make it all correct.

Everything was good in my experience with 21st Mortgage. However, maybe they can be more aggressive. I made a few questions through email about my title because I need a copy. I had to call and spend few calls to get the answers. I'm still waiting for my copy of the title. But working with them was very good because finally, I got my home. The process was a little bit rough at first because it was the first time. But once I understood how the process worked, it was easy.

The process with 21st Mortgage was a little difficult because the money I had was not a lot. I did my application online and overall, it was a very good experience.

I had a good experience using 21st Mortgage. They answered back my questions. They would help me out very fast in the process. The entire process took longer because of me not giving the paperwork on time. My loan officer was kind and answered my question.

21st Mortgage Corporation was easy to work with. The loan officer was quick about the responses.

21st Mortgage helped me out a lot to purchase my mobile home. My experience was really great. They sent in their own agency over, and it lowered my payment. It was 80 in the beginning, and they got it down to 73. They made things really fast. The process was faster than other people. They pushed my paperwork so fast that I moved in in a month. There are other places that I know of that took three months. Dylan was my loan officer. He was a really good guy. He kept on emailing back feedback. When he went on vacation a couple of times, he would still email back. He had good communication. Even though he wasn't there, sometimes he would still make an effort to push the process along.

21st Mortgage Corporation was a good company. They had the best rates and the best options for our credit situation. We applied. We got approved probably within 24 hours. Kayla, the loan originator working on our case, contacted us and got the ball rolling. We took a while getting paperwork. It had nothing to do with her. If we had submitted the paperwork all within a week, we would have been probably closed within a month, maybe a month and a half, because it took a little while for the appraisal, have we been as good as 21st Mortgage was. Kayla was very quick with responses and answering our question. She was great to work with.