Ticketmaster

I went onto Ticketmaster's website to purchase tickets to an event. After I put in my credit card information their system popped up a message that said "order timed out, seats will be released to available". I tried to call but the recording said they were all assisting other calls and I could leave a message. No option to hold for the next available associate. I tried the online purchase again and it timed out again. I eventually drove to the venue and purchased the tickets in person (for nearly half the price). A week later while reviewing my credit card statement, I noticed that Ticketmaster had charged my care 3 TIMES! I filed a complaint and they refused to refund the money. I WILL NEVER PURCHASED FROM TICKETMASTER AGAIN!

I purchased 2 tickets to an event mid February. I received one email with tickets to print off. When my March credit card arrived I was double charged. I had to figure out how to find my purchase history and they had charged me for 2 seats in 2 places. I notified them and their reply was basically too late for a refund. That is not how you handle business, that is their error not mine. I certainly did not give my credit card twice.

A girl messaged me on Twitter about how she has the same seats and so I checked my acc and it said my tickets were canceled. I did a live chat with Ticketmaster 5/9 to cancel my delivery method and change to e-ticket...not to CANCEL MY whole ticket. They canceled it probably around around 2 pm? And I asked the girl when she bought her tickets and she said 2 pm. They haven’t emailed or sent me a refund. If she didn’t message me I probs would have shown up at the concert looking like Boo Boo the Fool. I have stayed up for hours waiting for this ticket drop and finally got it but due to yalls representatives that messed up my order, I AM SUFFERING AND WILL NOT BE ABLE TO SEE MY IDOLS.

Inconvenient, Inconsiderate and Unhelpful. What a joke. These people clearly don't give a damn about anyone. My little sister bought concert tickets for us as a Christmas gift. The show isn't until September but I wanted to plan ahead. It turns out that I can only get into the venue by using my phone as there are no more physical tickets. Not even the option to print them out. Not trying to be a jerk, but taking my business phone into a rock concert does not sound like a good idea. The customer service people clearly didn't care and offered no helpful advice or suggestions. Needless to say, I will not be purchasing anything from this company again. Furthermore, I will make sure to tell my friends and family to avoid Ticketmaster at all costs.

I went to an internet cafe to purchase some Stray Kids tickets for myself and some of my friends. However, once Ticketmaster let fans into the pre-queue they made me wait 1 MINUTE more than when the actual sale started! Even though this number may seem very insignificant, because of this delay we had to wait for 2000+ people to purchase their tickets first (and mind you Pasadena Civic Auditorium holds slightly less than 3,000).

I bought Elton John tickets last year for a show on March 15. Found out yesterday that my tickets were stolen and sold. Ticketmaster is only offering a refund. Say they know who stole them but won't release information. Why are the tickets not invalidated and money returned to the 2nd buyer? The tickets are my property and should be returned to me.

So I went on a Pre-Queue at Ticketmaster for BlackPink Tickets and bought the Official Platinum ticket for $720 plus fees which end up totaling to $850. It was pricey, but in my mind since it's a VIP ticket, at least I'll be given some perks and merchandise of my favorite artist. Note: there was a 5 minute counter on the upper right corner of the purchasing page so I wasn't able to get a chance to do my due diligence. Purchasing the ticket was suppose to give me the feeling of satisfaction, somehow I felt a sick feeling in the pit of my stomach. Somehow, I felt I just got robbed. To make matters worst, after checking back after 2 hours, I discovered Official Platinum is NOT actually a VIP ticket, it is simple seat assigned by Ticketmaster to sell at a Premium price to put SIGNIFICANTLY MORE money in their pockets!! 3 times the amount advertised to be exact!!

Ticketmaster asked, "What is your likelihood of recommending Ticketmaster to a friend, on a scale of 0 to 10?" I answered: "A 50% surcharge is NEVER EVER EVER acceptable. Ticketmaster will ultimately be destroyed by equitable competition." Tickets were listed at $39.50. Cost was $59.50. That, my friends, is ludicrous.

I purchased a concert ticket for the first time through Ticketmaster. I couldn't figure out how to print the ticket so I called their customer service number and got a foreign lady that told me to research it myself and hung up on me. I will not be making big ticket purchases through Ticketmaster.

I had two gift cards that expired and wanted to know how the funds can be reinstated on the cards. Ticketmaster explained to me that unclaimed funds are forwarded to New York State's Attorney General's office and can be reinstated to my accounts. I contacted the Attorney General's office in NYS & the Controller's office as well. They explained to me that they receive unclaimed funds in bulk from Ticketmaster, so Ticketmaster needs to request that the gift card funds with all the specific information and forms must come from them. Only Ticketmaster has the power to request NYS with the proper forms to reinstate the funds back to my gift card.

Rolling Stones tickets. Thursday Feb 14 10 am presale. I got in right at 10 am. Tickets were advertised at $119. I have pictures they started at $379. So disappointed to hear the scam on the news the next day.

I went to this website to purchase two tickets for a show I wanted to see in April. I found the listing, clicked it, filled out on my information and waited for my confirmation email. Imagine my surprise when the ticket I purchased for Seattle in April ended up being sent to me as a ticket in Georgia for 3 days from now! I contacted their customer service within a minute of purchasing and was on hold for 15 minutes. I explained what happened and was told that since I did not purchase their protection plan(???) that I could not be helped and that they recommend me to SELL THEIR TICKETS ON THEIR OTHER WEBSITE.

Many months ago we purchased two tickets for Matthew Bournes Swan Lake at The Birmingham Hippodrome for the evening performance on 7th February 2019. Since at the time of booking I have been undergoing chemotherapy and more recently my 4 hour session happened to fall on the day of the performance.

Having contacted Ticketmaster they stated that their policy was not to take the tickets back in exchange for a future performance date, instead I would have book further tickets and try to sell my existing ones, the current tickets were valued at £51 each x 2. This was I feel a bit risky since the timescale to sell was short.

I ordered 2 Monster Jam tickets with the pit pass for my son and husband to go for my son's first time. I had a code from Boy Scouts for free pit pass tickets. I ordered the tickets online, tried to use the code, and the code was not applied and not accepted by Ticketmaster, therefore, I was charged full price for the tickets and pit passes. The pit passes should have been free with the code I was given from scouts. I tried to get a refund, but was also denied a full refund from Ticketmaster. Another scout parent tried the same night and the next day and the code did not work either. When I called into their customer service, I was greeted with an I don't care attitude, no compassion, no professionalism, and too bad I'm sorry. Instead of the tickets costing me $50 for 2 tickets to Monster Jam and the free pit passes, they have now cost me $112.00. I will NOT use Ticketmaster in the future!

Ticket Master seems to be holding a monopoly on a lot of events (especially in the NYC area) where they are the only ticket providers. It has been my experience across many purchases through the years that you simply are committing money to a service that will never stand by you - the customer. The two most vivid examples that come to mind are: 1) Steve Angello concert on NYE a few years back where the venue was either oversold OR the management for Steve Angello likes lines outside, they simply didn't admit the rightful ticket holders in until well after midnight. We just couldn't get in in any reasonable time frame and ticket master had refused to refund us for a ticket they sold us that didn't fulfill its promise.

If you like paying outlandish prices for tickets this is your place. If you like having your tickets voided two days after purchase this is your place. If you like paying ridiculous handling fees this your place, handling fees for tickets you print yourself. I bought Fleetwood Mac tickets to only get an email two days later saying “you don’t have the tickets you thought you did” and still have a hold on my card after they decided to void my transaction with no reasoning other than that. So good luck. I’ll be glad when these scam artist get shut down. They’re no different than ticket scalpers.

I had a horrible experience from start to finish with Ticketmaster. When I tried to purchase tickets online, the transaction was denied twice. They put a hold on over $500 dollars from my bank account!! For tickets I never received. When I called Ticketmaster, they said the bank would have to release the hold on my funds. I did purchase tickets through them as it is an event I really want to go to, but the rep lied to me. I asked if we would be guaranteed the seats I was paying for and he said yes. Then once he had charged my credit card told me that the seats might not be the same I paid for. This whole process was horrible, took too long, and I DO NOT recommend using their service!

The experience of looking forward to seeing a concert is becoming way too expensive. RESELLERS should not be allowed to increase the price of a ticket to the point of one ticket when the lowest price comes in at $700 - WHAT!! This should be illegal. I have tried to get tickets to see Joe Bonamassa and Mark Knopfler and I would have to shell out between $350-$1500 to see Joe Bonamassa or Mark Knopfler. This is not right, reseller should lose their consumer license to do business because they are shutting your average income earner out of seeing an artist they love. SHAME ON YOU.

I tried to purchase seats for an event via Ticketmaster.com. The website said the selected seats were not available. I then picked another set of seats. Unknown to me Ticketmaster billed me for both sets of tickets even though I never received the 1st pair of tickets. They are denying my request for a refund. Ticketmaster even researched and acknowledged the tickets in question were never used/scanned at the event. The customer service was horrible, no calls back, long wait times, etc.

I attempted 4 times the same day to purchase Elton John tickets and would get to the payment screen and not have the opportunity to enter payment information. I tried again days later because I thought that the site had problems due to high demand and encountered the same problem. I attempted to call Ticketmaster customer service and would only receive an automated response. Over several days I never had the opportunity to contact a live agent. Not only did I give up and miss out, Elton John missed the opportunity to sell tickets.

There was a concert to be performed by Nas at the Detroit Symphony Orchestra for March 5, 2019. I tried to purchase tickets Jan 26, 2019 the day that they were supposed to go on sale but as soon as I tried to purchase the tickets all of a sudden the tickets weren't available and yes I too believe that there is a third party purchasing tickets because when you go to StubHub the tickets are there at triple the price.

I purchased tickets to attend a Tyler Perry event. The price of the tickets were very reasonable. However, Ticketmaster fees are ridiculous and absurd. Please do not purchase tickets through the website. It’s best to purchase directly from the box office if possible.

I posted Elton John tickets I had purchased through another service on Ticketmaster as I was invited to a suite. 9 hours before the event Ticketmaster, in their infinite wisdom, pulled my tickets off line and did not notify me. I learned of it by checking to see if they had sold and could not find them listed even though I got a confirmation email from them. I spoke to 6 people over the course of 4 calls and no one would tell me why they were pulled other than "potential fraud". Well guess what, today they called (4 days later) and said the reason why is that my account had been inactive for a long time and a new posting set off a trigger. Again, no one told me and no one is willing to take accountability and refund me my money for their decision. An email or a simple call from them would have remedied this.

Friends bought us Ticketmaster gift cards to the value of £60. The event we wanted to attend came to £66 after fees, delivery processing etc was added. Trying to locate and purchase the tickets on the Ticketmaster website has taken at least 10 years off my life. I have never experienced anything so chronic or frustrating. Decided to phone this morning after 30 minutes of different phone numbers, options and price of call info then waiting waiting waiting... Have decided to consider which people I dislike the most and give them the gift cards! Maybe the 'friends' who gave us the cards have already been through this and passed them on to us!!! Grrrrrrrr! Do yourself a favour and do not have anything to do with Ticketmaster if humanly possible. Just live a good and simple life.

I tried to buy tickets online for the August 6, 2019, Jimmy Buffet concert in Holmdel, Nj. Unfortunately, there was this "bot" nonsense that blockaded my effort, with no way to answer and get past the barrier! Ticketmaster is totally screwed for putting up this stupid barrier online!

I purchased tickets for my father for a concert through Ticketmaster. I had to transfer the tickets to my father who does not have an email address and/or smart phone. I attempted to call Ticketmaster however they have no call waiting function. It simply says all their operators are busy and to phone back. After several days of calling I decided to email. I was very clear that I needed another method to transfer the ticket other than email. The response to my email... a link as to how to transfer the ticket via email.

On Feb 9, 2018 I purchased 2 tickets for Elton John through the verified fan presale. The seats were on the floor at the LA Forum, so good seats. I had planned to surprise my gf with these tickets for Christmas and had also bought plane tickets and booked accommodations (we live in Boston). On 12/21/18, I logged on to the Ticketmaster app on my phone and was shocked to discover that the tickets were sold and that I would get paid in 7-10 business days. I had not listed the tickets for sale. I immediately checked my email (I have sold tickets on Ticketmaster before and know that they automatically send an email when you create a listing). There was no such email nor was there a listing of the tickets on the "My Listings" section of the app.

We bought tickets to Hootie and the Blowfish and weeks later get email they canceled our tickets. Says we violated one of their terms but no one can tell me what I did wrong. I only bought 3 tickets and it went through on my credit card and few weeks later canceled. Never buy from them.

I was promised a refund for tickets to a show. They never gave me the refund. Spent many hours on the phone with them trying to resolve this issue. They broke promise after promise and I never did receive the refund. I will never work with this company again.

I bought my fiancée tickets to Wicked at the Pantages Theater. It's all she had been wanting for Christmas. I was expecting two full tickets to the theater, what I got was four ripped pieces of paper and still not even a full ticket. BOTH of the tickets are ripped in pieces. Ticketmaster, I will never be using you again for tickets of any kind and I highly recommend you buy your tickets elsewhere. At least anywhere else you will get the full ticket. I need to figure out if I can even get in with the tickets that I have since I was never supplied with the full ticket. The dissatisfaction I felt when I opened the package was indescribable especially when you are spending over $300 on tickets. So, I highly suggest to whoever is considering using them - DO NOT DO IT.