Ticketmaster

Ticketmaster customer service is terrible:

This is the worst company -- fans should boycott them so the entertainers forcing us to use Ticketmaster will look elsewhere. I personally will never attend another event that forces me to purchase through them. The biggest issues is I couldn't get the tickets I paid for! I contacted customer service multiple times through chat with no resolution. I tried to call the "support" number -- always busy. Since they won't allow you to get your tickets until a couple days before the event, not enough time is available to try to resolve this type of issue.

Joined queue the second the presale started, had 2,000+ people in front of me for about 20 minutes. After a lot of clicking trying to "catch" two tickets not already taken (dots on the seating chart would disappear faster than I could click on anything), finally managed to get my tickets, and on the checkout page, after entering payment information 3 times, every time I'd click Complete Purchase page would reload back to entering payment info, no error given. Gave up on the computer and tried on my phone, only to get massage that I was already in line and to return to original device/browser. Tried that, to get same message on the original browser. After 2 1/2 hrs of this going in circles, gave up. Extremely frustrated.

I was at my computer logged in to my account 30 minutes before tickets for a convert went on sale. The second the countdown timer was up and the page refreshed I tried to join the queue and was notified that there were 2,000+ customers ahead of me. Literally seconds after the tickets went on sale. I waited in the queue for almost 40 minutes and when I was able to make a purchase every single ticket available was a "verified resale" at more than double the original price, some balcony tickets were $700 for the worst seats in house. Scalpers had bought most if not all tickets in bulk and immediately resold them at a huge markup. The tickets for this show were only available through Ticketmaster so they had a complete monopoly on the event. This is the most predatory and unethical ticket site around. I will NEVER buy tickets through them again and will tell everyone I know not to use this service. Absolute thieves.

I have never been overly pleased with Ticketmaster's services, but they have a monopoly on online ticket sales so I had no choice. I was sitting by my computer for an hour before tickets went on sale. I was in the queue the second the sale began, and within a few minutes I was able to purchase tickets. Then I got an error telling me to try on another device and to make sure I was logged into my account. I was logged in- I had made absolutely sure of that beforehand so I wouldn't get slowed down. I tried contacting support but could not find a number anywhere on their website. The live chat option was not available to me because I had not yet made a purchase- a horrific catch-22 because I needed to call in order to MAKE said purchase.

We have had tremendous problems with Ticketmaster customer service following our visit to Birmingham Arena to watch the Strictly Come Dancing show on the 16th January. We purchased tickets from Ticketmaster and although we enjoyed the show there was a real problem with our seats. The row of seats in question and particularly our 2 seats were broken (Block 7 Row C 296 & 297) which meant the seats leaned forwards and made the viewing of the show tremendously uncomfortable for both of us in our backs. I left after the show with a lot of pain in my back because of this and I am concerned that it will last for any number of days now.

I waited in the queue this morning to purchase Rammstein tickets. As soon as tickets went on sale I was in. I chose two tickets in the section upfront and added them to my cart then proceeded to checkout. At that point I was kicked back and told that another customer beat me to the tickets. Okay, I'll just try again. Nope at this point they are completely sold out for that section. Literally two minutes later hundreds of those tickets were for resale on StubHub for double or triple the original price. I'm so tired of being ripped off by Ticketmaster! It happens with every event! They are 100% selling these tickets to third-party sites. I thought scalping was illegal?!

Ordered 8 tickets for Elton John in July, was charged $200.00 ea, tickets arrive late November face value $125.00. Cannot get onto anyone to ask as I think they may of sent the wrong tickets. Surely there is not a $75.00 surcharge per ticket as their site states about a $5-$6 dollar surcharge. Have tried 15 times to call only to get a an automated recording then it just hangs up. There is no service and they state it is Ticketmaster Australia. The concert is now this weekend and not assistance provided at all. Have also sent as email request as requested for faster service, still no response. Their email address bounce and some phone numbers do not work.

I just bought tickets for Monster Jam. If I hadn't already promised my family we were going, I would have closed the page and not purchased the tickets when I found out what a terrible company Ticketmaster is. First off, they don't tell you how much "+fees" will be until you get to the part where you are actually buying them. $10 per ticket! For what? To buy the tickets online? What a joke -- 3 tickets cost me $30 for "+fees". This is not a reasonable fee, especially when the tickets themselves were supposed to be $15 each. That is so much of a rip off it hits my books as a scam.

I bought 2 tickets. I was on hold for 1 hour. I work at a call center, so remained patient. My account was charged, but when I tried viewing the tickets I got a server error. I gave them my name and card info. Was on hold for another hour. The guy answering asked for my name and card info. Eventually fixed it myself while on hold. I could have benefited more by watching a plant grow for 2 hours. He also informed me they do not refund tickets unless a show is cancelled. I am never using this website again out of fear.