Ticketmaster

Please buy tickets directly from vendors.. Ticketmaster does not have a direct customer service to even ask questions. I purchased tickets online and was unable to validate a bar code .. so once I got to the ticket gate they could not find a bar code only a receipt and a debit of my account I paid.. Unfortunately that wasn’t enough.. I was embarrassed.. so I paid cash to get through the gate… so I paid twice for tickets.. Finally after all the tricks and hoops to to customer service Ticketmaster live chat said ask the vendors for a refund. Never any customer concerns, no apologies for embarrassment nor an explanation whatsoever where or what happened to my tickets. Took my money and blamed the vendor.. I purchased my tickets directly from Ticketmaster’s website not the vendor.. Please be aware. Take my word. You will not talk to a human being and they will shift the blame after they take your money.

Do NOT buy any tickets from Ticketmaster... Please scroll and read all reviews before considering buying! I wish I would have done this prior to purchasing my tickets. I purchased tickets to a baseball game about 3 weeks before the game. I downloaded the app as instructed and waited for my tickets. I was informed they would download before the game. The day of the game, there were no tickets. I started the chat online and called and Ticketmaster, they assured me the tickets should arrive any minute. Hours later, no tickets. I am at the gate waiting and NO tickets. I am frustrated because I am with my son who is disabled and he is getting upset and not understanding... I had to leave!

I purchased 2 tickets to a show (MJ Live, 12/28/22 in Detroit), and they listed them for resale due to a schedule conflict. Ticketmaster keeps advising that they are listed, however they are not as they do not appear for resale on the seating chart map. The seats on each side of my seats, MIX 20, Row CC, seats 11-12 and 15-18 are also for resale BY TICKETMASTER and identified as such with the pink circle. I believe that ticketmaster buys and resells tickets at higher costs and is therefore not listing my tickets because they are competitively priced. Regardless, per their policy, they are obligated to list my tickets for resale.

I called today regarding an upcoming event we bought Tickets to & asked if it was possible to exchange seats for a different area & I was yes but I had to pay a processing fee of 300 which would be refunded. It was not correct. It was a scam. They wanted to buy a gift card from Target & read them codes for processing. I was then told that the billing manager made a mistake & they refunded me too much. I was ask to pay them back 400 dollars. This experience went on for a couple of hours. I was able to reach customer service & found out that my oringal tickets were being transferred. They had me change my password & cancel transfer. So my event tickets were safe & my bank had me cancel my credit card right away. Be Careful most tickets are not refundable or transferable! I hope this helps save somebody.

I was supposed to be given a discount and the ability to purchase tickets three days prior to the day they would go on sale to the general public, because I am a Citi Bank card member. The Ticketmaster app allowed me to gain access to purchase the tickets presale, however when it came to purchasing the tickets, the app refused to recognize my City Bank credit card as a valid card. I spent over an hour on the phone with a Citibank representative who could not figure out why Ticketmaster refused to recognize my valid credit card to purchase the tickets. So I had to go through StubHub and pay $70 more, because Ticketmaster didn't set up their system properly. I will never give them the opportunity to do this to me again.

Honestly I was really scared to buy Kendrick Lamar tickets from Ticketmaster due to all the negative reviews. It was my first time buying concert tickets from this app, so I was very nervous but I bought 2 tickets in August 2022, I received my tickets two 2 weeks after with no issue I loved how it allowed me to save to my Apple wallet. The concert was September 10, 2022 in Phoenix and had no issue at all. It was very easy to get in. They just scanned my tickets from my Apple wallet and has amazing seats! I thank Ticketmaster for a fun experience and definitely will be going thru them again to purchase in the future. Just thought I would share my positive review since I didn’t see many and I know many of other people were just worried as I was ordering from them so I hope this review helps!

Ticketmaster was absolutely horrible and the fact they have a monopoly on tickets means they don't care about the customer in the LEAST. I almost missed the show because of their lack of help. Their APP does not work on my phone and I was getting emails with one line of instructions which did not work, I had to wait another 12 hours for the next email containing another sentence of instructions. I begged for alternative ways to receive my ticket (let me print them at home, send the code to my computer..etc). I was given the middle finger in my face at 12 hour intervals. I had to call the theater box office directly to get my tickets. Thank God for the Theater Box Office.

I bought my daughter tickets from Ticketmaster.com and have bought many tickets through them. We spent nearly 500 on 2 tickets and we buy from Ticketmaster so we can purchase directly. When we buy from Vivid Seats and other places we know we're purchasing from a reseller so decided to use Ticketmaster to ensure our tickets. Well my daughter is going to a wedding and can't use them for the date. So she found she could transfer and use them at another stadium for an earlier showing.

I had an issue activating my account. You have to go through a couple of steps, the second one is receiving an SMS with an authentication code to your phone. That didn't work with an international number. I called their service, waited 15 minutes, and got the most stupid answers. So I sent them an email and got an answer that has nothing to do with the issue I had. I was told to check my spam folder... Before you order tickets from them, make sure you have a working account. If not avoid doing business with them.

Purchased tickets for Eagles concert at Canadian Tire Center this Tuesday Sept 13. Paid 417.50/ticket. Same ticket today has dropped to 174.50!!!! Reached Ticketmaster and told NOTHING CAN BE DONE. Incredible!!