Ticketmaster Reviews

DON'T BUY THE EXTRAS ONLINE. TICKETMASTER WILL SCREW YOU. I bought 4 lawn seats and paid for 4 lawn chairs. I upgraded my tickets to the 200 section and I tried to cancel the lawn chairs. Ticketmaster won't cancel the chairs and you can't resell them on the app. So now I have paid an extra $60 and I'm stuck with 4 chairs I can't use.

Horrible customer service!! A third ticket was added to my cart. It stated that it was fees (not a ticket) so I clicked ok. When I got my receipt it showed 3 tickets. I immediately contacted them to which the first gentleman spoke limited English and the second wanted to argue with me and tell me they have no knowledge of an algorithm problem and that this is my fault. I asked why I would purchase one random ticket 6 sections away from me???? I was told there is nothing they can do and all I can do is try to resell it. Because everyone buys one random ticket. No help at all!!

Taskmaster: I purchased tickets for Chris Brown and Usher concert on Nov 7th for $1405. I received notification from Taskmaster that my concert date was reschedule for Nov 6th. I called Taskmaster to see if my date could be reschedule for Nov 8th due to having concert tickets for event on Nov 6th and Ticketmaster decline to help stated that I need to contact the Event organizer which is Ticketmaster, I explain I want to go to the concert but I have tickets from Ticketmaster for Nov 6th concert in Columbia SC and could you change to Nov 8th. I never changed the date the event organizer reschedule the tickets now I may lose $1405 due to I can not reschedule to date that is avaible.

This company is so messed up. I typed out my review, but it was negative, and then they deleted it. My advice is to stay as far away as possible.

Told rep had a venue gift card, took all my info for billing and seat selection, then said need call venue direct to use gift card. Hung up on me. I called back, 2nd rep said I sounded like a 'pain in the ass' & also hung up on me. I just wanted to acquire event tickets. Worst customer service experienced. Later obtained tickets direct from venue, at 1/3 the cost with a pleasant customer svc rep. Used the gift card. Think twice before using Ticketmaster.

NFL ticket prices are CRAZY expensive! There's no way I'm paying over $400 for 2 tickets to go see my team play! Forget that crap!

PRICELESS! Paid $1500 for tickets to two concerts. Was going to get more but they locked me out of my account and had to open a ticket with their "customer service" to get it unlocked. Well, turns out they did NOT give me two of the tickets I selected. I picked VIP tickets, the two next to the aisle near the front of the stage. Instead, they assigned seat 1 on the aisle and seat 3 (two over). I called them to correct it but.... they have to open ticket. They opened ticket and it didn't go anywhere. I had to follow up and when I did they told me it was emailed to me to respond. No email anywhere in junk, spam, inbox, trash.. They said they'd open a new ticket and have someone call me right away. I waited hours and nothing.

Horrible company. Bought tickets for a event and moved them to my wallet, later had a conflicting medical problem so listed the tickets through Ticketmaster. Tried to lower the price and my account said I had no tickets. Their chat said to call customer service, tried to get agent from their AI which is hard to do, after waiting online for one half hour talked to someone who I could not understand. I gave up and even if the tickets sell will not get paid because cannot enter my bank account because they say I have no tickets even though they sent me an e mail saying they are listed for sale. Will never use them again.

The worst company on the planet. Excessive fees...no ability to communicate with the..tickets just disappear on the app.

We bought tickets when an artist (train) ticket dates were first announced. Do not do this!! They have a policy known as dynamic pricing. The tickets we bought through Citi card (supposed to have a discount) were 54% off the days leading up to the show. They wouldn't upgrade our tickets (why would they? They had our money). We were told to go to the box office...then directed to customer service. They wouldn't do anything. So we are watching our last concert here till they stop this policy.

My mom gifted me two tickets for my birthday to see Billy Strings in concert April 22, 2026. Super pumped, I decided to bring my step-dad to the concert with me. We have spent many evenings bonding over Billy Strings. A few days before the show, my mom sent one ticket to each of us. Unfortunately, Billy’s skateboard skills were not up to par and he broke his ankle doing tricks. The show was postponed to August 4, 2026. My step-dad passed away unexpectedly May 11, 2026. After grieving for weeks, my mom reached out to Ticketmaster to get access to his ticket, so I could take someone with me in his place.

TERRIBLE experience. I tried to purchase tickets using the website. You have to create an account, which I did. Then you have to add your email and verify it. The website glitched and it took several tries. Then I had to add my phone number and verify it, which again took several tries. By the time the website functioned and allowed me to verify the phone and email, the process had timed out and I had to start over, but the tickets were no longer available because I had already tried to purchase them. I started over, and this time made it to the checkout page. The website allowed me to select ApplePay. When I tried to use apple pay, the website then had an alert pop up that said it was an Incompatible method of payment. I then selected PayPal, and the same message appeared.

Terrible experience. I purchased 4 tickets to an upcoming event, but two of the people are unable to attend now due to a family emergency. Knowing I am unable to sell their tickets, I called Ticketmaster to see if I could upgrade the tickets to 2 tickets of equal or greater value. The answer was a flat "no." So, no refunds, no upgrades, no help...nothing. I'm just out the money. No wonder they're being sued.

Why do they need to scan my driver’s license and my biometric information for me to download the tickets I already bought. This should be illegal.

Ticketmaster restricted my lifetime account even though I have spent approximately $50,000 with Ticketmaster over the life of the account and currently have approximately $20,000 in upcoming paid tickets. The support experience has been extremely unprofessional. I needed urgent access to my tickets, but Ticketmaster refused to properly escalate the issue. After I moved to another home in the same city, my residential internet connection was blocked from accessing Ticketmaster.com. I am not using a VPN, proxy, datacenter connection, or automation tool. I contacted support because I had been unable to access Ticketmaster from my home connection for about a month and needed access to my existing paid tickets.

Been waiting forever for a refund for a Kanye West concert that was cancelled in Italy.

Was looking to transfer tickets to girlfriend and realized that the number I had had not been updated in years. Like 8+, so I called to update, and they told me without my old phone number, they could not help me. I told them that didn't make sense and that there had to be another way we could verify the account. I hadn't had the number in years and no one I knew had it saved either. I have ID, ticket number, email something. They didn't help me and actually hung up on me. Never buying tickets from here again.

The app doesn't download my ticket! It just spins and spins saying please don't refresh..... 3 hours later it's still doing the same thing. I cannot retrieve my tickets from a laptop. Only the app. Customer service is a bot that asks the same stupid questions over and over and then puts you in a cue for an hour and then doesn't have the answer.

I purchased 4 tickets for the Wizard of Oz at the Sphere and paid $1036.00 for tickets for seats that were advertised as being on level 2. My purchase confirmation showed the amount paid, but the actual tickets were not included initially. When I later received a text message to confirm my tickets, I went to the email and confirmed my tickets. Then this confirmation showed the seats were in Section 405.00. Those seats were selling for $109.00 each at the time, which is significantly less that what I paid. Based on the listed seat values, there was a substantial markup that was not clearly disclosed during the purchase process.

I would not recommend purchasing tickets via Ticketmaster. In my situation, I purchased four tickets for my family eight months in advance of an event, for a total cost of $280 for 200-level seats. The month of the event, tickets were selling for $20 per ticket in the 100 level, resulting in a $200 price drop for significantly more desirable seats. Ticketmaster refused to make any effort to rectify the situation, instead indicating that the “event organizer” and “artist” set the price points. When I asked for contact information for someone that could help, a Ticketmaster representative told me that the contact information was “confidential.” IF you have any other option rather than purchasing via Ticketmaster, please purchase via the alternative route.

Ticketmaster's customer support is a joke. I am trying to update my account with my current phone number. Support insists they must send a verification text to my old number from a year ago, which I no longer own. When I told them this is impossible, the agent literally suggested I call around to family and friends to see if anyone remembers my old phone number. Even if someone remembered it, I still cannot receive a text on a dead number! Rep stated that was the only option if I want to update my phone number. Apparently, they live in an altered reality and not the real world with the rest of us.

Had to sell tickets for health reasons. Had to sell at a loss. Have not received money back yet. Tell me to fill out tax form and prove bank account, but my account has no form to fill out. They seem to think it's not their problem. I can buy a ticket but cannot get paid for ticket. Guess that's why they get rich and also get sued a lot. Never will use them again. Buy from Box Office.

Ticketmaster's on-line system is pathetic. Wasted so much of my time. Never buy from a re-seller such as GoTickets, who btw sucks even worse. TM system doesn't respond well, it must be antiquated or poor software. I accomplished my objective yet it took 40 minutes and multiple logins. Never again!

I had posted a ticket for Bottleneck for resale on Ticketmaster Exchange in March. There was no movement on it, and then I received an email that my listing would expire a week later in May. On the expiration date, I requested my wristband be sent to me because I had a buyer. My ticket never appeared sold on the TM site, and I never received an email informing me it was sold. I checked spam as well.

Ticketmaster sold me tickets for seats that didn’t exist for the Morgan Wallen concert in Gainesville Fl 5/15… We had to stand in the aisle after paying @ $1k. They refuse to refund any/all! Awful monopolistic company!!

I wanted to share my recent experience with Ticketmaster’s customer service. While purchasing tickets is straightforward, finding support has been extremely difficult. I first attempted to resolve my issue via live chat with an agent named Joyce. She ended the session abruptly after I requested specific assistance rather than quoting articles I had already read. Phone line wait times exceed 30 minutes, and my previous emails have gone unanswered so far. Be aware that while the platform works well for standard transactions, their support staff is quite unhelpful and response times are very slow if you encounter a problem.

I bought four tickets for the Vegas Golden Knights’ first playoff game. I successfully completed payment and received a confirmation email; however, I never received the actual tickets. I called multiple times regarding the issue and was repeatedly told that the tickets would be transferred to AXS and that I would receive an email confirmation. During my final conversation with Ticketmaster before the game, I was informed that the tickets had not yet been transferred but should appear no later than one hour before game time.

I have been a long time season ticket holder In Buffalo. Ticketmaster have been price gouging our fans to extremes the last few seasons. I went to purchase extra tickets for the upcoming playoff season and was allowed to buy up to three. They only gave me two after hitting purchase and was way over charged.

We got scammed by Ticketmaster. We bought 5 tickets end of Feb for Karan Aujla concert may 2 2026. Planned everything for my sister 50th birthday wish. I have the confirmed emails from ticketmaster also email day before saying your tickets are good to go tomorrow show. We show up on gate 8 to scan our tickets. Person told us someone already entered in on our tickets 20 mins ago. Sent us to ticket counter. Girl there name Sofia and her manager told us we can't do anything about it. Called the security and police on it to scare us off. After security said go back to gate 8 talk to supervisor there.

I was purchasing a CB tickets. For the December 5, 2026 date. I was in a pre-sale Q and I was finally my turn. I selected a section 17 of the Hard Rock Stadium. I purchased three tickets totaling around $1700. After I checked out it showed me that they gave me a completely different section. Shocked, I reached out and called immediately. I explained to them the situation, they told me they could not exchange the seats from what they gave me and the ones that I actually selected because what I purchased was apparently a VIP package even though they were the same exact price.

I have been unable to have my payout for the tickets I sold for my event. It has been nearly two months and I am still not paid. The micro deposit verification does not work and the customer service request took an additional day longer than they said. I still have not been properly paid for the tickets that I sold. I will never use them again.

Extremely over priced. And also too many extra fees. Oh and did I mention so many errors while trying to purchase tickets. Do better!

Terrible terrible terrible…went on Ticketmaster to sell a hockey ticket I bought and cannot use, their fees are criminal, Asked how much I wanted for ticket, to put in 400.00, then the readout said when sold it would pay me 327.00, when I went searching for the ticket online they also bumped up the ticket for another service fee of 72.00…so a 150.00 swing for ticketmaster, will never deal with them.

Horrible horrible horrible. I sold my tickets because I didn’t want to go anymore and they took forever to give me my money back. Gave me the hardest time speaking with someone and they even did an unnecessary investigation. They are a horrible place to get tickets. Do not recommend at all!

I was purchasing tickets for the Cascade Amphitheatre - While I was checking out in the payment section, the site told me I was logged out. I re logged in and completed the transaction. Come the second day, I see I was billed twice for the tickets. Through the process of the "chat" not being able to help, I was finally given a phone number to call.

I purchased tickets for the women NCAA Final Four tournament. The tickets cost over $2000, I could provide receipts that the tickets were purchased, but could not download the Mobile tickets to enter the event. Ticketmaster staff were horrible. They played around with my phone for almost 45 minutes to tell me that there was nothing I could do which was an unacceptable. Take a mass of staff was not knowledgeable with the operations of their process. Fortunately, we were able to figure it out. They kept blaming it on the device, which was not true. The cost of tickets and service fees, the Ticketmaster organization should be held accountable to ensure that quality services is provided. There were several families complaining about the same issue with no results.

I purchased tickets thru Ticketmaster and the concert was canceled. I called the day before the concert to get a refund and it's been two months with no refund. The customer service staff keep "escalating" and still know resolution. This is unacceptable.

Do not use this site. They charged me twice for the same two Tickets. Customer service folks barely speak English and are so useless.

Everything is a huge scam. Never buy tickets with this website or take any insurance that was offered. You will be left with zero if for any reason you are unable to attend. A big SCAM. Don't fall into this.

Family member through their workflow. Brother relayed that the link did not work. Attempted to get another link to share and did not work. Navigating through the website when needing help is not intuitive. Could not find an email address (or section) to send in my concern....only link/portal I could find is under only specific conditions. Then I call in to a virtual receptionist who can't get my code verified that they texted me followed by not understanding what I was asking. Then finally, after getting a hold of an operator he was of no help. I was asked if I purchased a physical card or ecard. I have only made 2 purchases ever there (and a year apart) and they should know the answer to that. The operator kept apologizing and reading from a script to finally I asked for a supervisor when I wasn't getting a result (wanted either a new link to share or a refund). Was told it would take another minimum 24 hours before a supervisor could get back to me. What a joke.