Ticketmaster

Ask you if you want to protect your ticket. If you say yes the cost does not change. In fact it never changes until after you have paid and purchased the tickets. At the very bottom of the confirmation email they inconspicuously let you know you'll be charged extra through the insurance company.

Worst ever company to deal with. No contact phone number any more for issues. Only option is to put in request online and then wait. Takes days, even more than week to get reply. Always come back with request for more info. Refunds takes weeks. Absolutely shocking customer service. Can almost never pick a specific seat you want, have to take what they give you. Cannot believe we are stuck in Australia with such a miserable excuse for a ticket booking company. Kids in primary school selling tickets for a school play do a better job. How can we get rid of Ticketmaster, surely we deserve better in Australia?

I purchased tickets in October of 2019 for a concert in March 2020. At the time of purchase, their policy was to offer refunds for rescheduled or canceled shows. When March 2020 arrived, covid was in full effect and the concert was rescheduled for Nov 2020. I called for a refund and was told by the agent it was approved but can take up to 30 days. After the 30 days had past, still no refund. The first agent told me the show had not been canceled and it was my own fault I missed it. I asked for a supervisor who informed me the show had indeed been rescheduled, but she went on to essentially tell me that I was an idiot for thinking I could get a refund (even after the original agent a month earlier told me that) because their policy was only to refund cancelled events.

I was in the queue to purchase Garth Brooks tickets for an hour. When I was getting to the end of the queue and be directed to select my seats the website kicked me out of place and started me in the queue all over again. Of course by that time tickets were sold out.

I ordered tickets through Ticketmaster for baseball games (Seattle Mariners) and I accidentally ordered two tickets to the same game twice and I immediately emailed them with my order number asking for a refund for the order. The response I got back was that "they didn't see that order" and played dumb with me like they didn't know what I was talking about. I tried using their "Chat" service since their customer service via phone is down because of Covid-19 and the lady in the chat did the same thing and acted like she couldn't see which order I was referring to even though when I log in I can see the orders plain as day. I gave up with them and hopefully I can find someone I know to buy the tickets off me otherwise I'm out a hundred bucks. WORST CUSTOMER SERVICE EVER. They play dumb, and play little games to avoid having to reimburse you at all costs.

I bought tickets to a baseball game for me and wife anniversary and was told We not allowed in cause we not vaccinated for the COVID. Email Ticketmaster for two weeks, just for them to say, "Sorry we can’t help!???"

Long story short, I had fraudulent charges from Ticketmaster. Using the chat, a rep said to contact my bank, change my password, and then ended the chat. Nothing else. I'm out my money, my card, & investigating ID theft. Thanks for nothing Ticketmaster. Be aware!!

Attempting to purchase tickets through Ticketmaster is the worst experience I have had in a very long time. I have tried using 2 different browsers, clearing cache, etc, 3 different payment methods, and tried ordering using their app on my phone. EVERY single attempt gives the exact same failure message (U103). Any and every attempt to find a way to contact them is a joke. The toll free number that pops up with the failed purchase attempt leaves you in "your call is very important" Hell for over 30 minutes. Their FAQ points out where to find 'contact us' information on their web pages that are non-existent. I can't even say it is the worst ticket purchasing experience in my life because I have yet to complete a ticket purchase.

I purchased tickets more than a year ago for a concert that has been postponed only to find out that I’m not entitled to a refund because of a Time frame they put on a refund that I was never contacted about. Can not talk to anybody because they don’t allow that to happen because obviously they are there to take your money and keep it if you don’t stay on top of them. Obviously they don’t watch the news. There is a pandemic happening and they are out to take as much money as they can without making any refund to support their company to make sure they stay in business to take more people’s money heck of a way to run a company. But from the reviews it’s not just me!!!

I can't imagine designing a more user unfriendly way to buy tickets. I have paid for tickets and am trying to take delivery and Ticketmaster wants me to reset my password before accepting the tickets. It then continues to loop on the reset code and the login page saying the code is invalid. I cannot understand why this company is still in business. They must pay bribes to these teams.