Ticketmaster

By far the worst experience. Only used them once and that will be the only time! I purchased tickets to JoJo Siwa and couldn’t go due to covid positive test and was told I’m out $311 because they won’t give me my money back like I had control if I get covid or not. This is ridiculous! They keep saying to contact event host and when I asked who that was they told me “they can’t give out personal information.”

Ticketmaster sells “Official Platinum” packages which ‘coincidentally’ have the same name as packages some artists sell, and are about the same price as the artist, but do NOT include any extras, such as a meet & greet. These packages cost $700-900, and because the name of the package is the same and the price is the same, you are deceived into thinking you’re getting the actual meet & greet package the artist is selling, when in reality all you’re getting is an extremely overpriced ticket. This happened to me, and I have been working to resolve this since November 2021 (the day after I purchased the “Official Platinum” package sold by Ticketmaster, not the artist. There was no way to speak to anyone from Ticketmaster. The phone number directed you to send them a message on their website, then hung up on you. There wasn’t even an option to chat with a representative.

Terrible! Will never sell or buy for them again. I sold tickets to a concert and they never paid It out. After several emails (because you cannot talk to someone over the phone) they claim It was refunded to the buyer. I was not notified and on my app the tickets still state sold. So either way I don’t get the money I sold and I wasn’t able to go to the concert. Terrible customer service. Business lost forever from me.

This is the only bad experience I've had with Ticketmaster, but it was truly terrible: Before the pandemic I bought two tickets for the Alanis Morissette concert at the Hollywood Bowl. It was postponed twice, and both times I chose to wait instead of requesting a refund. On June 8, 2020 I got an email from Ticketmaster informing me that the event had been rescheduled and that my tickets were still valid. The date for the concert was finally set for October 5th, 2021. Seven days before the concert, I got an email from Ticketmaster saying “Can you still make it?” with instructions in case I wanted to sell my tickets. I did not want to sell my tickets and did not even log into my account.

Bought tickets which I paid for. Then due Covid I sold tickets. Ticketmaster sent me an e-mail stating I’d get a credit. 12 weeks and still no credit. Can only Reach these people via e-mail. Ticketmaster didn’t start the 12 week process till I reached out to them. I’m looking at 20 weeks before if and when I get a refund.

I purchased tickets for Disney on Ice for my family along with two of the add on toys for my kids. A few days before the event both of my kids tested positive for covid I emailed them to figure out what I could do since we were unable to go. They took forever to respond to me. I had to figure out how to sell my seat tickets online myself and take a loss for all the money I spent on the toys since we weren’t able to go get them and they do not do any refunds.

We drove more than 3 hours to get to the Ducks vs Red Wings game in Anaheim. You didn’t notify us it was cancelled until one hour after the scheduled start time. That is unacceptable. I expect some type or reimbursement or credit to cover our cost and time. Your app allowed me to download the tickets after the event was formally called off. There was no warning, notification, email or text sent to let us know the event was cancelled. Will buy from StubHub from now on.

I was trying to purchase ticket and it took me an hour to be able to make a purchase because their website was giving me lots of issues. It couldn’t load then I couldn’t enter my card info but when I finally was able to submit purchase, I bought ticket at the wrong state. I am not sure how that happened as I entered state where I live. I sent multiple emails with explanation but none of my emails was reviewed as someone would told me that tickets couldn’t be exchanged from different state, instead they kept sending me emails that hard to understand and so I asked follow up questions to clear things out with no response. They wanted to purchase new ticket and then they will review a refund. I did that because I couldn’t get help and right after I bought second ticket for my state I received email saying they can’t do refund because it’s from different state. The question I asked them 3 times on email with no response. I also have proof of everything.

Their fees are way too high, the ticket prices they list are too high, and their customer service and website are HORRIBLE. Now they won't let me sell tickets that I own and getting them to try to fix it is a nightmare.

I’ve been a Ticketmaster customer for over 20 years and WILL NEVER use them again. I’ve been in customer support for 25+years and have NEVER experienced poor customer support like this. They now make it near impossible to speak with any decision makers via phone call or email. I sent emails about my specific issue and received and FAQ email response that gets you nowhere. The call center will not transfer you to any decision makers and will put you oh hold for an hour and hang up on you.