Ticketmaster Reviews

I had posted a ticket for Bottleneck for resale on Ticketmaster Exchange in March. There was no movement on it, and then I received an email that my listing would expire a week later in May. On the expiration date, I requested my wristband be sent to me because I had a buyer. My ticket never appeared sold on the TM site, and I never received an email informing me it was sold. I checked spam as well.

Ticketmaster sold me tickets for seats that didn’t exist for the Morgan Wallen concert in Gainesville Fl 5/15… We had to stand in the aisle after paying @ $1k. They refuse to refund any/all! Awful monopolistic company!!

I wanted to share my recent experience with Ticketmaster’s customer service. While purchasing tickets is straightforward, finding support has been extremely difficult. I first attempted to resolve my issue via live chat with an agent named Joyce. She ended the session abruptly after I requested specific assistance rather than quoting articles I had already read. Phone line wait times exceed 30 minutes, and my previous emails have gone unanswered so far. Be aware that while the platform works well for standard transactions, their support staff is quite unhelpful and response times are very slow if you encounter a problem.

I bought four tickets for the Vegas Golden Knights’ first playoff game. I successfully completed payment and received a confirmation email; however, I never received the actual tickets. I called multiple times regarding the issue and was repeatedly told that the tickets would be transferred to AXS and that I would receive an email confirmation. During my final conversation with Ticketmaster before the game, I was informed that the tickets had not yet been transferred but should appear no later than one hour before game time.

I have been a long time season ticket holder In Buffalo. Ticketmaster have been price gouging our fans to extremes the last few seasons. I went to purchase extra tickets for the upcoming playoff season and was allowed to buy up to three. They only gave me two after hitting purchase and was way over charged.

We got scammed by Ticketmaster. We bought 5 tickets end of Feb for Karan Aujla concert may 2 2026. Planned everything for my sister 50th birthday wish. I have the confirmed emails from ticketmaster also email day before saying your tickets are good to go tomorrow show. We show up on gate 8 to scan our tickets. Person told us someone already entered in on our tickets 20 mins ago. Sent us to ticket counter. Girl there name Sofia and her manager told us we can't do anything about it. Called the security and police on it to scare us off. After security said go back to gate 8 talk to supervisor there.

I was purchasing a CB tickets. For the December 5, 2026 date. I was in a pre-sale Q and I was finally my turn. I selected a section 17 of the Hard Rock Stadium. I purchased three tickets totaling around $1700. After I checked out it showed me that they gave me a completely different section. Shocked, I reached out and called immediately. I explained to them the situation, they told me they could not exchange the seats from what they gave me and the ones that I actually selected because what I purchased was apparently a VIP package even though they were the same exact price.

I have been unable to have my payout for the tickets I sold for my event. It has been nearly two months and I am still not paid. The micro deposit verification does not work and the customer service request took an additional day longer than they said. I still have not been properly paid for the tickets that I sold. I will never use them again.

Extremely over priced. And also too many extra fees. Oh and did I mention so many errors while trying to purchase tickets. Do better!

Terrible terrible terrible…went on Ticketmaster to sell a hockey ticket I bought and cannot use, their fees are criminal, Asked how much I wanted for ticket, to put in 400.00, then the readout said when sold it would pay me 327.00, when I went searching for the ticket online they also bumped up the ticket for another service fee of 72.00…so a 150.00 swing for ticketmaster, will never deal with them.