TicketmasterConsumerAffairs Unaccredited Brand
Ordered Spring Training tickets online. Ticketmaster said I was to be able to download or print. I clicked on the e-mail to view tickets. Nothing there. Showed the order, but I could do nothing but transfer to someone else. The game was later that day and I was on hold and then transferred. After 40 minutes they could not help me. Had to call the ballpark and have them take care of it for me. I will never use Ticketmaster again. I don't suggest you do either.
First the app would not let me select the seats I wanted as it left one seat empty even though this was greyed out and restricted view. Then I get an email saying I purchased Allianz insurance and I most certainly did not. Finally spent 15 minutes on phone waiting for a machine asking me what I wanted. I could tell you what I wanted to do but instead I have come to warn everyone about this scam. I probably spent more on hold than the £8 charged for the fake insurance.
I bought theater tickets over a week ago and am still awaiting an attachment so that I can print out my tickets. I have written to Ticketmaster over 5 times asking for the attachment. They wrote back 1 time and said they were sorry and did nothing more. One has to wait almost an hour if they call Ticketmaster and chatting online is no better.
I take my grandkids to Monster Jam every year, this year I couldn't because of Ticketmaster. Last year it was $90 for 6 tickets, this year it was $247 for 7. A $22 ticket was $40 on Ticketmaster with the 'convenience' fees. It's a scam and I hope someone sues them!
I find it absurd that Ticketmaster is allowed to advertise ticket prices that are, in fact, NOT reflective of the actual cost. Various fees (which are vague and refer to basically nothing) make the actual cost anywhere from 15% or more than the advertised price (exclusive of any gov't taxes). This is blatantly fraudulent, and I have no idea how it is allowed to continue. Further, it is abhorrent that the company is allowed to re-sell tickets through its own partner company (IES). How can a retailer sell an item to itself and then charge significantly more for the same item ON ITS OWN WEBSITE?? Everything about this company sucks. It is tragic that more artists do not insist on independent ticket sales. I hate Ticketmaster with an undying passion.
- 1,047,660 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I bought expensive tickets to the Shania Twain Concert that were next to the stage that was created like a catwalk. However, I just found out that my 2 seats are now not next to the stage because they added more seats and took out the catwalk. Ticketmaster refuses to reimburse me for my tickets. I only bought them because I wanted to be next to the stage. I am not made of money and I saved to take my daughter to this concert. It doesn’t surprise me though. They could care less about who buys the tickets.
Curious if anyone has had this experience: A good show comes to town that everyone is excited to see, big buzz, fanfare, etc. You go buy your tickets online, 3-4 months in advance at Ticketmaster, and only the absolutely most expensive tickets show up, so you buy them. $122 each including fees. Bought 4, then you find out the night before said show, Ticketmaster is dumping tons of remaining tickets for only $39!! NONE of these tickets even showed up when you first purchased. You try to exchange, or "buy down" only to be told they will not issue refunds, or credit!
I'll try to make this short and abbreviated. I have $100 worth in Ticketmaster gift cards. I tried to use them for a show at Red Rocks in Colorado. I selected the tickets I wanted, but when I went to cash out, it would not let me use the Ticketmaster Gift Cards that I had. So I thought certainly this had to be a mistake, so I tried again. Next time I tried the tickets I selected were gone and I had to select another group of tickets that were 10 dollars more than the previous ones and, same thing happened, I could not apply the gift cards. So yes, I tried one more time, and again I had to pick more expensive tickets.
At this point I should have stopped, but instead I mistakenly thought, crap these tickets are selling out fast. This time I bought the tickets with regular money, thinking I would contact them later and just try to get the gift cards applied. Immediately after buying them, I called them to tell them what happened. At this point I still thought it was an error, as WHY wouldn't I be able to use Ticketmaster's own gift cards on Ticketmaster's own website??? Well, it turns out I was buying "someone" else's tickets, which they did not make clear at all. That being the case, they would not let me use their own gift cards for this transaction. Which make absolutely zero sense as I was paying ** themselves with their own cards that are to be treated like cash.
It gets way worse. Turns out the show I bought tickets for had plenty of tickets left and if I would have just gone through the box office itself instead of **, my tickets through ** that cost me $419.00 I could have gotten and still could get for around $200. So, I COULD NOT use my $100 in ** gift cards, and I was spending $200 MORE than I should have if I would have not used **. I found this all out only 10 minutes after my transaction was completed. So I called them back to cancel my order and get a refund, as my order was only 10 minutes old, the concert wasn't for 4 months, and I did not have any tickets. The only thing that happened at this point was I gave them $419 for tickets I still don't have. So they refused to refund my money. Was stuck with 4 tickets that cost me $200 more then what I can get them for today.
Do you think it ends there? Nope it gets worse. So here I am with a $100 in ** gift cards that I still need to use. I looked up 8 different events through **, and in all 8 cases I cannot use my $100 in gift cards for a single one of them. So I call them again (this was today) and I demanded to know do I really have $100 in gift cards that I cannot use? The simpleton manager told me I could use them, I said "really, for what?" I tried 8 different events and I couldn't use them for any of them. He insisted I could, so I said, "For what again?" He just changed the topic, still insisting I could use them for something. Great right? That would make everyone feel good right?
Basically I got ripped off $200 and, I still have a $100 in gift cards I cannot use!! So with this knowledge I just sold my gift cards to Cardpool.com for $12 less than their value bought value. ** has been ripping people off for years. I'm 40 years old and been buying tickets since I was 16, and they always have elaborate fees intended to screw over the consumer. One of them was called the convenience fee, hilarious.
Last part. The last event I looked up was for my children, Disney on Ice here in Colorado Springs. This event had 7 different show times. Still, ** only sold "other people's" tickets and they had hundreds of them. I called the Box office and found out not one of the shows was sold out. This leads me to a very solid conclusion. ** buys a bunch of tickets and then sells them as if they are someone else's tickets. There are not 100s of people that bought Disney on Ice tickets that did not plan on going, and just wanted to resell them. This is not the case, I don't believe it. ** buys a bunch of tickets and sells them for way more than you could get them for at the box office itself. NEVER NEVER NEVER, buy tickets through Ticketmaster. They is no longer a possibly of them ripping people off, they are officially and without question jackin' people for their hard earned money and are extremely anti-consumer.
After contacting Ticketmaster in the correct time frame it took them 3 days to respond and told me I was outside of the exchange or refund period and that I wasn’t eligible for a refund. 165.00 out. My dad wasn’t able to download the app. I tried to reach them. Horrible customer service. He had to purchase tickets there so charged twice. That’s insane.
Buyer BEWARE - watch for the "type" of ticket you are buying from Ticketmaster. I just found out that Ticketmaster allows people to resell tickets on the Ticketmaster website, AND they allow these folks to "name their price" AND THEN they promote said tickets as "verified resale" to make people think they are good tickets. What a scam! I understand that sometimes honest people cannot attend the concert they legitimately bought tickets for. These people have no choice but to resell their ticket or give them to friends. Since Ticketmaster does not give refunds, it would be fair for Ticketmaster to allow people to resell tickets for events they can no longer attend - but ONLY for the price shown on the ticket, (plus a the service charge). They should NOT allow people to jack up the price to whatever they want.
By allowing the customer to name their price, Ticketmaster is encouraging scalpers, and making it easy for these scumbags to prey on unsuspecting ticket buyers. Scalpers no longer have to stand in dark alleys trying to scalp tickets, they just let Ticketmaster do their dirty work. Ticketmaster - you should be ashamed! It is no wonder that concert tickets sell out so fast when there is such easy profit to be made with Ticketmaster helping you scalp the tickets. Be cautious when you buy tickets from Ticketmaster, you may not be getting the best deal. I paid 93.00 (plus service charge) for my tickets, then the week before the event Ticketmaster is selling the exact same tickets for $40. When I called customer service they said that there was nothing they could do. Turns out I bought "resold" tickets.
When I purchased them, I was only shown one price and was not given any other options. My ticket clearly shows the Ticketmaster logo, and my credit card showed the purchase from Ticketmaster, yet I was told that my tickets were from a private seller, and that seller was allowed to ask whatever price they wanted. I got ripped off and Ticketmaster really does not care. I am certain they got a cut of the profit, they call it a service charge; but it is really profit from scalping. The whole scalping issue is wrong and should be illegal, but until laws are put in place; major players like Ticketmaster should not be openly encouraging the process as it makes the issue so much worse. I would rather not use Ticketmaster ever again, but the sad fact is that most events use this site to sell their tickets. So, I will just have to be very careful the next time I order tickets to anything.
I just cannot believe that the fees need to be as high as they are. The last purchase a friend made increased from ~$148 to ~$196, which is a 32% increase in price. It just seems entirely unreasonable. It is worth noting that this did not involve receiving a physical ticket. It would have cost more to receive an actual ticket. I made a purchase myself not too long ago as well. I ran the numbers and it was a 24.5% increase in the price based on fees. (275.20 > 342.70).
They advertise the event at $99 dollars. I bought one ticket. A week later they changed the price of the seats for $55. I called and ask for a refund (two month before the event). They told me to sell it online. The website doesn't let me. I called again, they told me they will call the venue and I am receiving an email in two days. I never got the email. I called again, manager refuses to go on the phone. They will not give me my money back. BE AWARE. THEY WILL STEAL YOUR $.
I bought two very expensive tickets the minute they went on sale. Right after I got them, I realized the date and time I got them for was wrong. I totally know that was my fault, however, I caught it right after I bought them, the concert wasn't for almost 2 months out, so, didn't think it was a big deal. I was so wrong. They said there was no refund, and even the "Sale" button was greyed out. I called them, they said there was nothing they could do for me. To read the fine print. I argued with them, but to no avail. So, I am stuck with a pair of tickets, I will probably post on Craigslist or something. But, I am here to tell you. Never buy from these jerks. Their job is to make money, once they have your cash, forget it. STAY AWAY!
I went on their website and purchased tickets for a Broadway show and I selected my date 3 times before it decided to go to the next screen. Then I picked my seats and paid the price but then they told me I wasn't paying attention because the tickets I purchased was for the same day. I went to see the show on the day I selected and I was told the tickets I purchased was for the week before. In fact the same day when I told them, "I didn't select that date and it must be your website" I was told they haven't heard about any problems with their website. Even if they didn't they wouldn't have said so because it's a big franchise and refuses to take any blame. I am highly disappointed and will be buying my tickets elsewhere from now on. Ruined a birthday and dinner plans for family and friends.
Several issues with purchasing tickets through Ticketmaster. Purchased presale tix to a concert. Show sold out quickly. Then a week before the show, more tickets went on sale cheaper and better seats than I purchased. Tried to purchase two row 6 seats for another show. Wouldn’t allow me because it would leave one empty seat in that row. Yet in many other places there were single seats available- meaning other people had purchased seats leaving a single seat for sale. I tried to leave a review on their site, wouldn’t allow me to submit. Emailed them about the ticket issue with no response. So shady.
I am waiting for an email for verified tickets for Elton John, and haven't even received that. I also want to tell everyone that I think this is a bogus website because they're advertising for the people that you're complaining about. Unless we get the laws changed in this country we are never going to see another concert again.
Pre-Sale is an absolute joke. How can I possibly have 3 computers ready to go and refreshing the countdown to Celine Dion AMEX Pre-sale tickets to then have them all sold out immediately they come on sale??? Even the most expensive tickets are supposedly gone??? For AMEX to advertise this as a benefit of having their card is disgusting as the same thing happened with the Pink Concert.
Tried to get tickets for Paul Simon at the Bridgestone Arena in Nashville. I was on the site in seconds of the 10:00 AM start of sales and they were sold out unless I had an American Express Card. The $70 tickets were already being sold on resale sites yesterday and 3 to 4 times the face value. Total BS.
Just another Ticketmaster scam. Rock n Roll hall of fame induction ceremony pre-registration tickets sold out in 36 seconds by my clock. Two days later, all over the internet with other ticket agencies at almost 10 times the price. Just another Ticketmaster scam as usual. Something has to be done???
Bought tix for Dancing with the Stars in Rosemont. Bought one ticket online, was bounced from website before I could buy a second. Site wouldn't let me back in so had to buy by phone. Tix couldn't be accessed until day before the event. Phone ticket was emailed to me as pdf. Site wouldn't allow me to print the other, online purchased ticket. I have spent 2 1/2 hours on the phone trying to get it rectified - ultimately I have to pick the ticket up at Will Call (I am concerned they will have screwed this up - hopefully not). I have previously, during this process, tried calling customer service - I've never been able to talk with a person.
I have asked for some sort of compensation for this really, horrid, horrid service and they've offered me a refund of the service charges and a $10 GC towards future service charges - ridiculous. I asked them to simply refund the price of the tickets so I can buy more reliably on StubHub and they've refused. Terrible systems, bad policies, understaffed, and underqualified people. Absolutely worst service I've ever had, doing just about anything, Not first bad experience with TM. They just agreed to refund me completely - bought better, cheaper tix on StubHub.
Ticketmaster has completely taken over on ticket sales. I was registered successfully for the verified fan pre-sale for Elton John but then was on the waiting list for an actual invitation to buy tickets. The day that the actual tickets went on sale to the General Public, I tried to get tickets in multiple cities across the United States and could not find any at a decent price. I really wanted to see him at Madison Square Garden or in Boston but no tickets were available except at outrageous prices.
Next, I tried the next hour to get tickets in New Orleans, San Antonio or Dallas but it was the same story. The next hour, I tried to get tickets in Los Angeles, Oakland and San Jose and you guessed it, no tickets. Because of the time difference across the United States, I was on my computer for more than 3 hours this morning in order to be on the Ticketmaster site right when the tickets opened for each venue, taking into consideration the time difference between Eastern, Central and Pacific times.
Having no luck getting decently priced tickets, I finally bought two tickets from a verified reseller on the Ticketmaster site and paid $799 for the two tickets. Even though it's more than I would have ever thought about paying to see any artist, it actually seemed like a bargain because most of the tickets being resold were for thousands of dollars! This was immediately after the tickets began selling to the general public in each venue. It would absolutely seem to me that Ticketmaster is doing something very shady. Their fee for arranging the transaction between the reseller and myself was about $140. Why would they be invested at all in helping me get presale tickets or tickets at the normal, face value price? Does anyone think that we have a lawsuit that we could do class action against Ticketmaster? I'm not an attorney but this seems like monopoly to me.
When I heard that Elton John was coming I immediately tried to get tickets. I was instructed at the Ticketmaster site to preregister in order to get tickets at the presale date. I registered, got my email the day of the presale and tried to buy my tickets. All I kept getting from 10:05 AM on was a message no tickets available. So I called the customer service rep and after waiting 30 minutes I was told by the rep if I wasn’t logged in at 10:00 I wouldn’t get them as they sold out in minutes. During the preregistration it was stated the reason for the preregistration was that Elton John wanted to ensure everyone got a chance to buy the tickets and preregistration would make sure of that. That is a load of crap! They ran out of tickets in minutes!
Ticketmaster totally SCREWED me! I sign up for the presale codes and verified fans for EVERY concert I want to go to. I have spent ENOUGH money on tickets through Ticketmaster and contributed to enough of their BS fees, yet, they totally ROBBED me of the tickets I secured in my cart, and immediately made them unavailable + jacked up the price. I had 4x Elton John lower level presale tickets for $121.50 and the site errored. Then I could only get upper level tickets for $47.50. I had 4x in my cart and the site would not accept my CORRECT payment info OVER AND OVER again, then said I 'had too many tickets' even though the verified fans were allowed 4 - so it just kicked me out and I lost my tickets. Ticketmaster is a RIP-OFF, ROBBERY, A GIMMICK, HORRIBLE TO FANS. And now they're trying to charge me $270 for the same tickets I had in my cart for $121.50 that they stole from me. THIEVES!!!!
Purchased over $200 in tickets for a concert in Madison, WI and chose "Will Call" as my ticket delivery option. Since then, I had something come up at work that may delay me getting to the concert on time on 6 March 2018. I've contacted Ticketmaster twice online (can't reach them via phone) to request that they change my ticket delivery method to mailing the tickets to me instead. I would gladly pay the delivery fee. Both times the agents I spoke with told me they could not do that. I then asked to escalate my situation to someone above them and both times I was told that they would do that and I would receive a phone call back within an hour. It's been over a week now with no callback. Needless to say I will not give any future business to Ticketmaster based on this awful experience.
Any concert I try to get tickets for these days costs a million dollars. Ticketmaster has presales (mostly with American Express cardholders) and sells most of the tickets. Then those customers resell the tickets for outrageous prices. Once the sale opens to the public all that is left is extremely expensive tickets, whether through Ticketmaster or resellers. It's unbelievable. Never have I had such a hard time getting tickets. I refuse to buy tickets that are so overpriced. Ticketmaster needs to get it together and make it fair for everyone but as long as they make their millions of dollars they don't really care. I wish something could be done about them. They basically have a monopoly on concert tickets.
Spent nearly $300 on tickets but they shifted date of performance to 4 months (!!) later and supposedly offered refund in their email and as per their published policy if we can't attend new date (we can't) but now fails to respond to several emails and their website's "Contact Us" attempts to seek refund now over several weeks. Tells you that they're supposed to respond within 72 hours but does not respond at all, well after that time. Considering legal action.
I have never had a more awful experience with any purchase in my entire life. I purchased Taylor Swift (presale) tickets through their app as a verified fan. I had great tix in my account before the app crashed and told me my order could not be processed and tickets had been canceled. Therefore, I went through it all again. 3-5 days later I had one order in my account, but two separate orders taken out of my bank. Customer service was AWFUL AWFUL AWFUL until I finally spoke with Aaron ** after an hour of arguing with the previous guy, who then refunded the order since it was their fault.
They claimed they couldn't tell from their end that there was an issue with the app during my purchase. DON'T LET THEM TELL YOU THEY CAN'T REFUND YOU! I've worked in ticket industry and know how it works. That still didn't fix my overdraft charges my bank charged me. Aaron was so kind on the phone, and told me he would help get me the information I needed to fix the overdraft charges. I've tried contacting him and he has ignored my emails ever since. If I knew I was going to lose over $100 because of this right before Christmas time (or anytime), I would've never ordered through Ticketmaster and never will again. I'm just thankful it's only $100 I lost because it was almost over $300 total if it was up to the first guy I spoke with. They don't care about you as a person. Just a typical, money-hungry company.
It is way too hard to buy wheelchair accessible seats. If you try to do it online, the site inevitably tells you that you will leave seats orphaned in a row so you can't have them. So you call the ticket line. I have tried that on Thursday-Friday-Saturday-Sunday. It is too busy so no one answers. Instead of on a person on the phone, you can get the automated ticket line. There, after about 10 questions, it finally asks if you need accessible tickets. If you answer yes, it tells you to press 9. I press 9, 99999, 9# and nothing happens. It has NEVER worked any of the times I have tried. I finally called their customer support phone and was able to get tickets. But there needs to be a better routine way to get wheelchair plus companion seating through Ticketmaster.
I went on TICKETMASTER website to purchase Dancing With The Stars tickets for my mom for Christmas. I was very confused as to what were 1st run tickets and resale tickets, which the site is very vague about. I finally bought tix and they sent me the printable version of tix. I wanted some confirmation since they were listed as seats 39 & 41. The lady was trying to make me feel stupid because I didn't know that 39 & 41 were together, even tho she had pulled up seats 1 & 2 on her end. SMH. Either way, I felt comfortable moving closer to the date. That all would be good.
Get a call from my mom the night of the show and she wasn't able to get in. Her and her friend are standing out in 18 temps so I called Ticketmaster to address the situation. They told me the tickets weren't sold thru them and I should contact the reseller. I explained the confirmation email AND printable tickets were sent to me by TICKETMASTER, not a reseller. She puts me on hold forever, and comes back with telling me to call a number and ticketmaster is not in any way responsible. When I told her I thought this was **, she took it personally and starts lecturing me about my vocabulary, which I felt I perfectly described the situation. Well needless to say, I lost it! I reminded her my 75 year old mom was standing out in the cold over their incompetence and asked how she would feel if it were HER mom. Crickets... That's what I thought.
So then I called the reseller who had me on hold for 15 minutes and I hung up. I had earlier sent my mom the tickets on her friend's phone and they worked it out with the venue even tho they still weren't scanning. This is ridiculous how you charge enormous service fees but don't take responsibility after the sale. Let me say that SERVICE includes sale and everything including getting into the event. They show no customer service whatsoever, and btw, training your reps to say "sir I do apologize" sounds very condescending and non-caring when it's not backed up with a true solution. I'll never buy a gift for someone from TAKE IT MASTER again. Too embarrassing. They should be completely ashamed but they aren't I assure you. They're only about their money and could care less about the customer. If I could give a negative rating I would!
I tried to inquire about the Bulls game for Family Day games through my phone for 6 tickets. I selected the tickets and was waiting to enter the "family" promo code to get the $25 price per ticket. After I entered my card info I was under the impression that I would see the breakdown of the ticket prices and the field to enter the promo code before the order would go through and saw nothing. The following page was a "thank you for your purchase" and was charged $60 dollar per ticket. Because I'm an idiot I used my check card and now I'm out 400 dollars from my checking account. I called Ticketmaster right away and they were closed. I called the very next day and spoke with Anna and explained to them that I was only inquiring about tickets to see what it would cost at $25 per ticket with parking and fees etc. and that these tickets were purchased accidentally and was told that there was nothing they could do, and I had an option to sell them.
I told them no one would buy these tickets at the price I paid for because they are $25. I called them back again and spoke with Liz and she said that she would contact the venue to see if they would approve a refund and they would give me a call to let me know and a few hours later I received an email stating that the refund was not authorized by the client was the email I received from Arturo from Ticketmaster fan support. Purchasing ticket through the phone is very deceptive as it doesn't give you the breakdown of all the charges before submitting. The insurance cost didn't appear until after I received an email of all the charges. I will never buy anything from these crooks at Ticketmaster.
Ticketmaster expert review by ConsumerAffairs
Ticketmaster has been the go-to place to find great concert and event tickets for two decades now, and recently it joined with Live Nation to make the experience even better.
3-day returns: Send your tickets back within three days of purchase (at least a week before the show) and get a full refund.
Resell marketplace: If you're too late for a refund, sell your tickets in the Ticketmaster fan-to-fan marketplace.
Mixed listings: Search this website for music, sports, theater, family events and VIP events.
Ticket deals: Search through the Deals page to find great offers on featured events.
Credit card payment: Ticketmaster accepts Visa, Mastercard, Diner's Club, Discover and American Express.
Best for: Ticketmaster is a great site that is best for concert-goers, gift-givers, sports enthusiasts and theater aficionados.
Ticketmaster Company Information
- Company Name:
- Year Founded:
- 9348 Civic Center Dr.
- Beverly Hills
- Postal Code:
- United States
- (800) 653-8000