Ticketmaster

I bought tickets to Justin Timberlake's Man of the Woods concert back in February. I believe it was the day the tickets went on sale or perhaps American Express pre-sale. I paid $160 + fees, totally $371.13 for the 2 tickets. I thought the tickets would be hot, having just come off of his Super Bowl halftime show. Unfortunately, the tickets were not selling. There is still a lot of tickets available in Ticketmaster. To my surprise, they DROPPED THE PRICE TO $95 for the same tickets! My friend and I lost interest in going to the concert and decided to put the tickets on sale. We were willing to take some loss since Ticketmaster is selling them $65 cheaper. To our surprise, Ticketmaster would not allow us to list the tickets for less than $160.02. Is this legal? This is so unethical!

About a week ago, my best friend and I bought tickets to Adam Gontier's acoustic concert in Greece from "Public" stores. We went at Kyttaro, the place where the concert was to be held, about three hours before the event, to make sure that we would get front row seats, since we'd been dying to see this man perform live and it was his first time coming to our country. When the time to get inside came though, the people who were supposed to scan our tickets and see if they were real or fake couldn't do that because, apparently, Ticketmaster had forgotten to send Public the barcodes they were supposed to put on our tickets so that they could be scanned.

Paid for a concert that I could not even attend & got charged for insurance that I did not ask for on top of that. Bought tickets for the Drake/Migos concert for what I thought was the September 1st concert (Saturday) knowing that I would not be able to attend a weekday event due to school & work. Not to mention, I purchased 2 tickets for my boyfriend and I!!! However, when I went to check for my tickets the night prior to the Saturday show it showed up as August 28th (Tuesday; past event)... I called Ticketmaster and asked them if they can refund my money because I would never intentionally have bought tickets for a weekday show knowing that I wouldn’t have been able to attend due to priorities. Ticketmaster proceeded to put in a lost form to see if my money would be refunded.

We were given Ticketmaster gift cards totaling $150.00. We have tried to use them for sporting events including professional and college games. In every case using a gift card was not allowed, as they are only allowed for their chosen events. Which are hard to find and don't include anything popular. They blame it on partner companies and will not refund the money. This is after being on the phone with extremely poor customer service for more that 2 hours. Get the news out there to not use Ticketmaster and do not give Ticketmaster Gift Cards as gifts.

Warning: DO NOT ever resell tickets through Ticketmaster. I have been waiting for almost a month for them to pay me. Meanwhile they have my money and two happy people have my tickets. Their incompetence is beyond anything I have ever seen. The first two attempts were to an account that hasn't been linked to Ticketmaster in months. Each time I have been told to "update my payment info" but what they didn't bother to tell me is that by doing so I reset the 7 day clock. They are now telling me that I will finally be paid on 9/13... FIVE DAYS AFTER THE EVENT and just over a month since I sold the tickets. DO NOT USE.

I purchased tickets for the Women’s Final at the US OPEN. I selected the section I wanted. To my surprise, my receipt showed a completely different section. I immediately contacted customer service whereby no one was willing or able to rectify the situation. Ticketmaster is using deceptive bait-and-switch tactics to sell event tickets. They also fail to identify that these were resale tickets and hence are not refundable. Purchasing tickets should not be a game of luck and chance. Worst experience. I should not have to go to my banking institution to resolve unscrupulous practice. Will not use them ever. Issue for the FTC.

Today, I tried to buy tickets to a concert in Toronto, Canada. Only automatic attendant was available during working hours. She kept asking for the name of the event, the performer, the date - again and again - but could not understand or find anything. Also, I needed some information, but the voice refused to put me though to an agent, until she finds the event. Finally, the automatic attendant made three offers of seats - and hanged up. There were many other seats available, but I was not allowed to make my own choice. So I cannot buy the tickets, although I want to.

After searching online for a contact then being purposely disconnected by the automated system I have had it. It is the worst display of service. They offer none. They have their system set up to avoid human communication for a reason and I speculate that is because really they know their service is awful and unjust. I can not believe we have no other system in Canada to buy tickets.

I purchased 2 tickets for OTRII Tour at FedEx Field. Almost $500.00. The seat map was very misleading. Where the stage was shown, it was actually not as far back as shown. When I purchased it did NOT say obstructed view. I buy tix for Beyonce all the time and the jumbo screen is a large part of the show. We were seated BEHIND the screen. We asked to be moved, spent too much time at customer service, thus missing some of the show, and was never accommodated. I emailed 3 times, called and it took a month before I was told my refund was denied. Pure greed for them to sell those seats when you could not see the show! And no disclaimer! Everyone around us was saying the same thing. Ticketmaster is a ripoff! Scam. I will never buy from them again.

I purchased Concert Tickets for Jack White in Phoenix. Unfortunately I have to travel out of town. No problem you think. I can just re-sell them via Ticketmaster. Wrong. I listed them and a few days later I noticed the list was gone. I reached out to Ticketmaster via chat. The agent saw the same thing. My tickets were not sold and were not listed. He told me to cancel my listing and re-post them. Well to my surprise I can't list my tickets or transfer them now as that option is not available.

I like many, had vouchers given to me from the Schlesinger class action lawsuit. They had said they were valid until 6/2020. Well first off, I just learned that the Avenged Sevenfold show I used some vouchers for was canceled. They say I do not get the voucher returned. And that is because a supervisor at Ticketmaster has just told me they have met the requirements of the lawsuit completely. I assumed this went on until 2020 as I thought they were providing tickets to the public every summer. So not only are my remaining vouchers I have useless, but the canceled show they won’t even credit me anything even when the tickets have a $20 face value. What a joke.

I bought tickets for a Placido Domingo concert to be held on October 2017. The concert was canceled. I contacted Customer Service to request the refund of the tickets. Customer Service informed me that it will take several days before I can receive the refund on my bank. I realized that I didn’t receive the refund on my bank and contacted Customer Service to inquire about this refund. Initially they told me that the refund has been processed, that I needed to contact my bank to inquire about the refund. I contacted my bank and they could not find any deposit/refund coming from Ticketmaster. Their recommendation was that I should contact Ticketmaster and request a printed/official receipt (coming from the bank) with the Amount and Account used to perform the refund by Ticketmaster.

I got a presale code to buy my tickets before they were available to the general public. I was under the impression that a presale means you get first dibs on the tickets and the best deals. I buy my tickets in the section I wanted but I'm closer to the top of the section instead of towards the front like I wanted. I accepted that fact because I thought all the front rows were sold out to other presale individuals.

Well let’s see. I purchased my tickets. Get into venue. Everything looks good. We get through one of the bands and here comes a gentleman and his son stating that we are sitting in his seats. At this point we have security, managers looking at our tickets. After about 10min of them talking they inform us we have to go to the ticket booth. We get pulled away and taken away from the concert that we paid almost $400.00 dollars for. We missed about an hour of the concert having to deal with their mistake. They finally get it straight and we heard back to outlet seats.

I bought some tickets and needed to either change the date or get a refund, they couldn’t help me at all. They told me I can resell on their partner site but still couldn’t seem to list my tickets. I tried asking for assistance in getting started and they told me exactly what the instructions told me to do in the FAQ section of their website, so long story short I’m stuck with tickets I can’t use and they offer ZERO help in any way. I will never use Ticketmaster again and I will be sure to never use any partner site they own either. Poor customer service equals no business from me.

On August 5, 2018 I logged on to the Ticketmaster website to look for a theater ticket for Hamilton in New York City. When I got to the day I was interested in August 23, 2018, I saw 2 Center Seats Available orchestra midway between front and back of the orchestra. I requested one and after providing all necessary information for purchase while waiting for the purchase confirmation, the computer froze. I relogged on to the website to now see that neither of those tickets were available but 4 others were available in row D Orchestra left for the same price and the seat would be between numbers 17 and 21, the specific seat assigned after purchase. I completed the purchase and received seat number 21. When I went to print the ticket it said “partial view.” I was in shock as there was no mention of partial view for seat numbers 17-21 when I purchased the ticket.

I bought 2 tickets to see Foo Fighters in Toronto, Canada months in advance through what I thought was a trusted reliable website TICKETMASTER - Canadian version of. PAID $587 for ground level 8 rows from the stage in seats apparently. Figured it was a lot of money but this was going to be worth it. We didn't rush to get there because we had seats. We arrived and when we presented our tickets we were told that we did not have seats. The general admission area was full and we had a terrible location. If we'd known we didn't have seats we would have arrived much earlier to get closer. This seemed like a lot of money for just GA and found out that I could have purchased the tickets the same day as the show for $100s less than I paid months in advance.

My mother in law bought four Panic! at the Disco concert tickets in Deluth, Georgia (3 hours away from where we live) for my niece and her friends. She bought the tickets, the money was taken out of her checking account and we printed the tickets as directed. They drive to the concert, and are refused at the window and told tickets were void. Had to buy tickets there! (AGAIN!)

I participated in the Verified Fan Program, in which I watched hundreds of hours of video and bought merchandise, to earn a place in line for the concert in Atlanta Georgia. I have a copy of the webpage that stated that my place in line was good ONLY for the Atlanta location that I had been working for. Once I was given the time and link to purchase tickets in Atlanta, I went online and bought tickets immediately. They created a sense of urgency, so I quickly bought the tickets from the site that they had sent to me based on me working for tickets in Atlanta.

I don’t have a question. I have a complaint. When I bought my tickets my seats were supposed to be in the middle row, when I presented myself to the game I was in the last top row. Your website had a sketch of the stadium that was false information. Not only was the sitting a problem, but also when I purchased my tickets I had to pay for parking and when I got there my parking was in a golf course all the way to the back. It took me two hours to get out of the stadium after the game was over. I'm very unsatisfied with your service and your fees are ridiculous, I paid almost $300 and was scammed by your website according to the place where I was going to sit down.

Ticketmaster is horrible. I bought two Rod Stewart concert tickets a few months ago and had to cancel my plans a week before the event due to my friend's illness. Ticketmaster does not refund tickets... So okay. What they do allow, is to let you sell your tickets on their website... BUT, they only allow you to sell them for FACE VALUE. So, you have many other sites (StubHub for example) that are selling the same tickets for a MUCH LOWER PRICE, so now, you can't compete.

Completely ripped off on 2 sets of duplicate bookings due to failures with their website. Their 'policy' is only refund if the gig is cancelled, how handy is that. Went through the complaints process. No help whatsoever. Will NEVER use this horrible corporate money making screw the little guy organisation again.

I've been a fan of Twenty One Pilots for many years and when they announced their new tour I immediately opened the Ticketmaster website and watched the timer go shift from days to minutes. I was redirected to purchase the tickets because I received a pre-sale code and when I purchased my general admission tickets, Ticketmaster swapped them for seats on the top balcony in the stadium all the way in the back. After trying to contact them for over an hour, I was told there was "nothing they could do about it". I called the next day and they instead said that I had "two choices; to exchange the tickets the day the general on sale comes or get a refund on the tickets entirely".

Sign up to get early access for tickets because you're a real fan! Yea right, they only open certain sections of tickets are there are already people reselling them for 4x the price! If you can only buy 4 per person then how are their whole rows being resold! Ticketmaster is the lowest of low, and doesn't give a crap about fans.

I paid over $1,000. for two VIP tickets for Skynyrd. Only because it was the farewell tour and I've been a fan since I was a teenager. We're suppose to receive the two tickets and they "fanbeat" was suppose to mail us memorabilia... to this date have not received it and probably never will. Then they send us an email stating "we're not allowed to ask for an autograph"... Um, what's the purpose of a meet & greet??? This company is such a scam artist and someone needs to start a class action lawsuit. Never again. I've learned that Ticketmaster has loopholes and the consumer gets screwed.

Purchased a ticket yesterday that was listed at $24.00. When I got the email with receipt, I noticed the total was $42.00. A total of $18.00 on hidden fees. Tried to find a way to contact them to cancel the order but when I emailed them, I got a message letting me know that they will contact me within three business days which is useless as the event is today. My advice, go directly to the event venue for tickets and STAY AWAY FROM TICKETMASTER. It’s a total RIPOFF.

I order one ticket for the Jay-Z and Beyonce OTR II tour when they open the second date for the Atlanta. On 06/27/18 I went on to Ticketmaster to see that they open a 2 new section Club Carter VIP and just a regular Club Carter. So I called in to upgrade my seats to the regular Club Carter. I spoke with a total of 6 people 5 being Ticketmaster reps. The first rep told me that I could only upgrade my ticket online, I knew that was wrong because online it says I would have to call in. So I ended the call and call back in and got another rep. I was on hold with her for 30 mins. She kept checking back in saying that she was trying to grab the tickets. The last time that she checked she told me that she couldn't get the ticket and she didn't understand why she couldn't get it for me and for me to call back later to see if the next rep can get it.

Dealing with Ticketmaster was a waste of time. Calling their "customer service" with an ticketing issue was useless. Their reps on the phone were totally unhelpful. They seemed to just want to end the call. There was clearly no interest in resolving ticketing issues. Their second level strategy seemed to be to put the call on lengthy holds. If you need event tickets, I recommend avoiding Ticketmaster if at all possible. If you can, buy at the box office or through StubHub or other online brokers; that's definitely the way to go. Be warned, with Ticketmaster, when there was an issue, they made it clear to me that they had no interest whatsoever in resolving it. Fortunately, there are no other ticket alternatives.

I bought tickets for a concert in Seattle... and sold 3 of them thru Ticketmaster thinking it would be the best way without getting ripped off. BIG MISTAKE. It has taken weeks... and about 6 DIFFERENT customer service people to figure out this problem. It was supposed to be as simple as entering your information to be credited... but none of them could figure out what the problem is. I even sent them two credit cards and a voided cheque to deposit the money. 7 people later, they decide they will just mail me a cheque. NEVER EVER again will I sell on Ticketmaster. StubHub all the way baby!

As a veteran, I am a member of VetTix, an organization that offers free tickets for numerous events at various venues for a very minimal handling fee. Normally the tickets are available on a box office will call basis or a print at home basis. This past week I obtained tickets for an Arizona Diamondback baseball game. The offer was processed through Ticketmaster. I received an email from Ticketmaster that basically said that the tickets would only be available online, non-printable, by showing a barcode on your cell phone at the entrance gate. Last night we arrived at the ballpark, I opened the email and when I clicked on the "Claim your tickets" image the screen went blank. Panic! I attempted to call Ticketmaster and after struggling through their "automated" system finally got to the talk to an agent standpoint - and was told there was a 15 minute estimated wait time!