1.0/5 (147 reviews)

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Ticketmaster Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 30, 2023

I purchased 2 tickets over 200$ To show up to a concert and find out since I didn't "accept" the tickets they could be canceled. I didn't know this needed to be done and for there to be no type of plan B in steps of recovering the ticket was mind blowing. I'd never purchase tickets here again. Refunds not an option as well. UNBELIEVABLE!

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Rated with 1 star
Verified Reviewer
Original review: May 27, 2023

Bought tickets 5 months in advance for a show with Rod Stewart and can't cancel the next day. Apparently you give these crooks your money and if you have an emergency or you change your mind you can kiss your money goodbye!

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    Rated with 1 star
    Verified Reviewer
    Original review: May 22, 2023

    Purchased tickets for a may 10th show, and the show was postponed, but I had to go out of the country the day it was rescheduled and they completely refused to refund my purchase. Called and tried to talk to someone above this person and they don't do that. Horrible business.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 15, 2023

    After reading the reviews below, I am now not surprised at the behavior and incompetence I've experienced the past two weeks. I sold tickets on April 28th and have spoken to several different representatives about the status of my payout/direct deposit. Every single representative gave me a different excuse as to why I have not yet received my money. It seems like they are withholding my funds with no valid reason why. When you spend $500+ dollars on tickets, $100-200 of that being strictly fees from Ticketmaster, you expect to receive your money in a timely manner. I am truly appalled at the lack of concern or urgency this company has for giving customers money they are owed. Makes sense they are currently in the middle of a huge lawsuit.

    In addition, your representatives are EXTREMELY unprofessional and rude. I spoke with Charisse via phone where she told me a completely different explanation than what she had sent via email just the day before and when I asked for clarification, she got very defensive. Charisse cut me off multiple times, insulted me, and then hung up in my face when I began to exhibit the same behavior back in response. Ticketmaster needs to be investigated and Charisse needs to be fired asap!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 5, 2023

    I bought three tickets from this company for Bring Me The Horizon (Fallout Boy was the headliner). So $750 right? BMTH had to back out due to scheduling conflicts for St Louis MO, and Ticketmaster still continued to advertise they were playing at this venue. Got in contact with customer service and they refused even though I explained to them what false advertising is, (I am sure majority of those tickets purchased were for BMTH anyways). Ok cool, so you refuse to refund even when you are lying about it.

    Went to PayPal and made my dispute about them false advertising right? Well of course PayPal immediately refunded my money in less than 24 hours. Ticketmaster voided my tickets I purchased... Hilarious, and.. AND they blocked my account from purchasing future tickets, oh man I have to make a new account... They got me guys... This company is a joke and I see why over 60% has left one star reviews. Guys listen to the reviews. This company sucks badly.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 28, 2023

    I bought 2 tickets to IGGY POP show at the HOLLYWOOD PALLADIUM for April 27th. The tickets I bought were sold as VIP BALCONY and had a row and a seat number. When we got there there were NO SEATS AT ALL and the VIP BALCONY was so far away that the cheaper GA tickets would have gotten us much closer. My partner has some health issues and wanted a seat which is why I booked these seats but she had to stand the whole time because there were NO SEATS even though we were assigned a ROW and a SEAT NUMBER. This is FALSE ADVERTISING, twice in a row!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 26, 2023

    I purchased tickets 4 months ago for a Billy Joel concert at MSG. Apparently the Rangers made the playoffs, so my Saturday night date night was moved to a Tuesday (?). Understandably, I tried to sell my tickets. For some unknown reason, I wasn't able to access my account at Ticketmaster for the whole week prior to the concert. Thankfully, I was able to list the tickets on StubHub, but even if I was able to sell them through their service, I would not be able to access my digital tickets and transfer them since I was not ever able to access my account at Ticketmaster. So thank you for ruining a birthday gift and wasting $850 of my money. Just a horrible experience. Will never waste my money again with this company.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 21, 2023

    Been 9 months since the event I purchased tickets for hasn't been postponed. I was informed it has been cancelled and Ticketmaster is not issuing a refund. Just give me the runaround that it hasn't been postponed yet.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 20, 2023

    I am incredulous! My friend Sheryl and I paid $300.00 each to see Jonathan ** last evening. We decided to splurge since he is my favorite gospel artist. Unfortunately, we were not able to see the stage. The venue said Ticketmaster should have sent us a different email with a particular image. The VIP section was empty. We left before the concert started. Horrible experience. Ticketmaster is telling me that even though I was on their website, I purchased the tickets via someone else. Classic Bait and Switch!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 14, 2023

    I purchased a Playoff ticket for NHL between Tampa and Toronto, game two in Tampa. Found a ticket. After purchasing with credit card, their website said it timed out and had to reorder another ticket. Found a better ticket for a little bit more price. Paid for it. Then a few days later I noticed they charged me for both tickets on my credit card. No way to contact. No phone number, even text by chat was only automated (No Live Person). After almost an hour of searching, I finally found an email for cust services I could use. Left my phone number. The next say I get a reply back by email saying they were going to cancel my first order which I didn't have a confirmation for.

    I wanted the 2nd order. The 2nd order was the one I got approved for and a ticket barcode for. Without asking which one I wanted she just said she would cancel the second order. The first order said it timed out and would have to start over. Now I have to go online and try to confirm my first order and try to get a ticket for the one that said it timed out. These people are so Dafft that I shutter how they could still ever Be in business! No communication. No telephone number. All they want is your money. If something goes wrong with your order, GOOD LUCK! BUYER BEWARE.

    2 people found this review helpful
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    Ticketmaster author review by ConsumerAffairs Research Team

    Ticketmaster has been the go-to place to find great concert and event tickets for two decades now, and recently it joined with Live Nation to make the experience even better.

    • 3-day returns: Send your tickets back within three days of purchase (at least a week before the show) and get a full refund.

    • Resell marketplace: If you're too late for a refund, sell your tickets in the Ticketmaster fan-to-fan marketplace.

    • Mixed listings: Search this website for music, sports, theater, family events and VIP events.

    • Ticket deals: Search through the Deals page to find great offers on featured events.

    • Credit card payment: Ticketmaster accepts Visa, Mastercard, Diner's Club, Discover and American Express.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Ticketmaster Company Information

    Company Name:
    Year Founded:
    9348 Civic Center Dr.
    Beverly Hills
    Postal Code:
    United States