Consumer Complaints and Reviews
I wished I'd read the reviews before purchasing tickets to the New York Jets vs. Kansas City Chiefs game. My nightmare sounds so similar to what others have written. Here's my story... I spent over $400.00 on 2 NFL tickets. I was told the tickets would arrive just prior to the game. I asked the person what does how close to "just prior to the game" mean because I'm flying to Kansas from California. The person said, "Oh, don't worry... You'll have them before then." So 1 week before flying out, I still had no tickets.
I called and was told, "The Kansas City Chiefs don't release tickets until just prior to the game." So now I'm beginning to freak out, but still trying to keep calm. Finally, three days before I'm scheduled to fly to Kansas, I called again asking about my tickets and was told "there's a red flag". When asked what does that mean, I was told "fraud". I was instructed to send a copy of my driver's license to prove to them I was who I said I was and that I was, in fact, the person that purchased the tickets. I did this and within a couple of hours, the tickets were emailed to me.
Fast forward, I'm now at Arrowhead Stadium and approach attempting to go through the gate and then it happened. I was told, "I'm sorry, these tickets are no good. Someone has already entered using these tickets." So there I stood looking like a criminal trying to enter a game using forged game tickets. I immediately called ScoreBig thinking they'd be able to help me... WHAT A JOKE. I asked to speak to the person I had been talking to during the whole process of trying to get the tickets emailed to me and was told "he was let go." Then all I got from the person on the phone was an "I'm sorry - we'll send you your money back."
I was begging the person on the phone trying to get them to do something - here I was over 2,000 miles away from home in Kansas at the Jets/Chiefs game, I had spent all this money of plane tickets, rented a car, rented a hotel for several days, etc. It didn't work. All I got was an "I'm sorry - we'll send you your money back." I was shocked! By the next day, I had an email from ScoreBig saying my credit card would be credited. Two credit card statements later, my credit card still had not been credited. So I emailed them and then was told I would be receiving a check in 2 to 3 weeks. After 4 weeks, I still had not received my check. I emailed them again and received an email saying the following...
"ScoreBig, Inc. had entered into an insolvency process on October 7, 2016. It is not bankruptcy, but a different form of insolvency under CA state law called an Assignment for the Benefit of Creditors. As of right now, the company is working with an extremely limited staff and budget. Operations are NOT normal course. In an insolvency situation, all company bank accounts are closed and new accounts are opened, which further disrupted operations. All funding for the operations, including refunds, must be funded by an investor or lender. This is cumbersome and time-consuming, which is why the refund process is taking longer than planned. We completely understand your frustration and concern regarding your refund, and if you are unable to wait, we would advise you to follow up directly with your financial institution to see what recourse you have in order to recoup your funds as quickly as possible."
Thank goodness I still had all the documentation from start to finish and was able to provide all of it to Citi card. It took several months, but I won. My credit card was credited. If you're thinking of purchasing NFL tickets through ScoreBig, DON'T DO IT. If it can happen to me and all of these other people and who knows how many more that haven't written about it, it can happen to you too. This company really needs to be put out of business.
Just a side note, I didn't order my tickets directly from ScoreBig. I ordered through SeatGeek. SeatGeek then went through ScoreBig for the tickets. I have gotten several NFL tickets through SeatGeek and never had a problem until now. Needless to say, I'm not going to chance it again and I will not ever be using SeatGeek again. I was told NFLExchange.com was a legit company to get NFL tickets. From now on that's where I'll be purchasing my NFL tickets.
I was Sold a Bum Ticket, a Scam Ticket from ScoreBig. The ticket was refused for entry at Lincoln Financial Field in Philly. They (ScoreBig) refused to help Me! THE WORST CUSTOMER SERVICE EVER!!! I bought a ticket to the Vikings at Eagles game Oct 23rd 2016. I bought the ticket on 6-12-16; since my purchase was over 60 days I couldn't dispute it with my Bank. DON'T BUY FROM THIS SCAM COMPANY!!! This is the reason why ScoreBig tickets are not offered and are no longer sold on Seat Geek! STAY AWAY FROM THIS SCAM COMPANY AND WEBSITE! I will try to Sue this Scam Company!
The company is in receivership yet still has the website up. While that should be enough, other ticket brokers have brought a class action against it because it isn't paying its suppliers. Oh, and they didn't honor promises they made to my daughter and me after selling us. As tickets to the Raider game in Nashville. No excuse for making promises you can't keep. Even less for keeping your website up knowing you're closed down!!
Purchased my tickets back in mid May for Panthers vs. Redskins Monday night game. Received an email from ScoreBig on 10/30/16 that they have sent my contact info to supplier of my tickets that tickets may be invalid. So I contacted supplier and they are invalid due to ScoreBig not paying them. Now I am fighting with credit card company to get charges reversed so I can then purchase direct from supplier. Used them last year with no problems. I will not be returning to them for any future purchases. Buyer beware!!!
ScoreBig allowed me to get NFL tickets for the Atlanta vs Carolina game. I definitely recommend using this service. Everything went well without a hitch. Definitely would recommend to anyone wanting to get tickets at a great price! I was able to pay using my credit card for my NFL tickets. The transaction was very secure and quick and efficient. I got confirmation after my payment went through.
The cancellation policy does not allow you to cancel if you change your mind. All sales are final so make sure you are intent on going to the event you purchase tickets for. Since there is no cancellation policy there are no refunds. There is nothing you can do to get your money back.
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A great deal on tickets so I could afford more in the long term than I normally can for a year's time frame of events which makes me happy. The payments were varied enough that I could pay what I could as I went so that I had no stress thru the month on my bills in general so that I was all good.
Online, I was offered sports, theater, and concert tickets. I selected concert tickets because there was a group of singers that I have always wanted to see. I arrived at the Amphitheatre and quickly and easily founded my seat. The concert was more than I expected and I had a wonderful experience. Depending on where I wanted to sit, tickets range from a price of $110 to $80. The seating was from orchestra left/center/right, and the lawn. I selected a center seat which was the lowest price, but it had a great view of the group I wanted to see. If the event was cancelled by ScoreBig, I would receive a credit to my account or a refund issued in the same way it was paid, i.e. refunded back to my credit card. If I wanted to cancelled or made an error in my selection no refund/credit would be issued because all transactions are final. So, I just was careful in my selection and made sure everything was correct before I purchased my concert ticket.
The offered selection is helpful because it allows the customers to know what is available and what is not. It is allow us to choose our seating. The payment options is also great because they accept all forms of payments. The only issue I have with the payment option is the convenience fee. The cancellation policy is also great because it gives the customer the option to cancel it within a certain hours in case the customer change their mind. I like the refund options since you can choose to get a refund back to your original payment or a credit for future purchase with them.
They offered a huge variety of different tickets, and this is what helped me to join this company and be proud to be part of the community. There is no need to worry for what you pay with, because the company provides several different methods of payment to keep you happy and entertained. I have never cancelled a ticket I have ordered, but I am sure they could easily help you cancel a reservation or any other problems you got. The company has a variety of methods to refund you properly and easily. I never had a problem with getting a refund from them. They have the best service here.
Let's you customize your own selection and also comes fast and at a great price. Easy to handle and no delay at all. Customer service is great and always there to help out. Payments are easily set up in a way that is easy and more convenient for the customer. Payments are received fast and on time with no delays if sent off in the time period of your bill. Very easy to cancel just by calling the number and talking to a customer representative. Cancellation is handled right then and there over the phone with no problems and is cancelled within minutes. Once you request a refund it takes no more than seven business days to receive your refund. No hassle. It's fast and easy and also very trustworthy.
The offered selection was being able to go to the big seats and see the show. It was quite the experience and had a lot of fun doing that. The payment options ranged from using regular cash to using PayPal. The overall satisfaction was very good. There was a good amount of deals that were offered alongside the offer as well. The policy ranged from being able to stop using it to being able to get a full on refund whenever It felt necessary. There was a good amount of service that was available as well. The options were good as well since it ranged from knowing what you were getting as long as you knew the amount you were paying. The options also gave a good clear answer to everything as well.
I like the stuff that they offered to me. The payment is very affordable. I was so happy and I liked the people. I like the cancellation policy so I would recommend these people to family and friends. They was so helpful and nice so I would be using these people again. I'll give them 4 stars.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Score Big is an online ticket vendor that allows customers to save more money than most other vendors. The website uses an innovative method of non-posted pricing to allow primary vendors to give you a discount.
- Name your price: Name the price you are willing to pay, and vendors will decide whether to accept the offer. They don't post the final price so that customers who paid face value won't feel cheated.
- Instant acceptance: If the price you named was satisfactory to the vendor, you will find out immediately and be able to purchase the tickets right away.
- No shipping charges: Vendors pay for shipping so you only pay the cost of tickets.
- Venue maps: Check out venue maps with available seats highlighted and prices displayed.
- Broadway: Browse purely Broadway listings and filter results by genre (classics, celebs, plays, etc.).
- Best for Score Big is best for theater aficionados, sports enthusiasts and concert-goers, all of whom will find it simple to navigate the platform and find great seats.
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