ScoreBig Reviews

I contact Premium Seats and the amount of unprofessionalism just gave me a bigger reason to not settle for a "we will email you back". I argued with ScoreBig over the phone, the phone operator disrespected me and on top of it all claimed to be a manager and later had to admit she lied. I waited for my tickets and still received nothing via mail except two $50 merchandise credit cards. Today I open my email and receive my tickets via email from Ticketmaster? They are not the seats I paid for and I don't even see the price on the tickets assigned to me and my partner. We are yet to find out if these tickets are even valid, and how bad our tickets may be (as in far away). This is the worst experience I have ever faced just to purchase tickets for a football game, and I hope people see these reviews and the website is taken down soon.

I called and was told, "The Kansas City Chiefs don't release tickets until just prior to the game." So now I'm beginning to freak out, but still trying to keep calm. Finally, three days before I'm scheduled to fly to Kansas, I called again asking about my tickets and was told "there's a red flag". When asked what does that mean, I was told "fraud". I was instructed to send a copy of my driver's license to prove to them I was who I said I was and that I was, in fact, the person that purchased the tickets. I did this and within a couple of hours, the tickets were emailed to me.

Fast forward, I'm now at Arrowhead Stadium and approach attempting to go through the gate and then it happened. I was told, "I'm sorry, these tickets are no good. Someone has already entered using these tickets." So there I stood looking like a criminal trying to enter a game using forged game tickets. I immediately called ScoreBig thinking they'd be able to help me... WHAT A JOKE. I asked to speak to the person I had been talking to during the whole process of trying to get the tickets emailed to me and was told "he was let go." Then all I got from the person on the phone was an "I'm sorry - we'll send you your money back."

I was begging the person on the phone trying to get them to do something - here I was over 2,000 miles away from home in Kansas at the Jets/Chiefs game, I had spent all this money of plane tickets, rented a car, rented a hotel for several days, etc. It didn't work. All I got was an "I'm sorry - we'll send you your money back." I was shocked! By the next day, I had an email from ScoreBig saying my credit card would be credited. Two credit card statements later, my credit card still had not been credited. So I emailed them and then was told I would be receiving a check in 2 to 3 weeks. After 4 weeks, I still had not received my check. I emailed them again and received an email saying the following...

"ScoreBig, Inc. had entered into an insolvency process on October 7, 2016. It is not bankruptcy, but a different form of insolvency under CA state law called an Assignment for the Benefit of Creditors. As of right now, the company is working with an extremely limited staff and budget. Operations are NOT normal course. In an insolvency situation, all company bank accounts are closed and new accounts are opened, which further disrupted operations. All funding for the operations, including refunds, must be funded by an investor or lender. This is cumbersome and time-consuming, which is why the refund process is taking longer than planned. We completely understand your frustration and concern regarding your refund, and if you are unable to wait, we would advise you to follow up directly with your financial institution to see what recourse you have in order to recoup your funds as quickly as possible."

Thank goodness I still had all the documentation from start to finish and was able to provide all of it to Citi card. It took several months, but I won. My credit card was credited. If you're thinking of purchasing NFL tickets through ScoreBig, DON'T DO IT. If it can happen to me and all of these other people and who knows how many more that haven't written about it, it can happen to you too. This company really needs to be put out of business.

Just a side note, I didn't order my tickets directly from ScoreBig. I ordered through SeatGeek. SeatGeek then went through ScoreBig for the tickets. I have gotten several NFL tickets through SeatGeek and never had a problem until now. Needless to say, I'm not going to chance it again and I will not ever be using SeatGeek again. I was told NFLExchange.com was a legit company to get NFL tickets. From now on that's where I'll be purchasing my NFL tickets.