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TicketNetwork.com
Overall Satisfaction Rating
3.12/5
  • 5 stars
    85
  • 4 stars
    23
  • 3 stars
    14
  • 2 stars
    15
  • 1 stars
    65
Based on 202 ratings submitted in the last yearSHOW RATING DISTRIBUTION

TicketNetwork.com

ConsumerAffairs Unaccredited Brand

TicketNetwork is the premier source for access to more than 7.5 million tickets to more than 80,000 concert, sport, and theater events worldwide. At TicketNetwork.com, fans can easily find tickets to popular, sold out, and hard to find events through our online marketplace. All tickets are listed on TicketNetwork.com by our professional network of trusted ticket-selling companies and backed by our 100% Money Back Guarantee. With TicketNetwork, you will never have to miss a must-see event again.

Last updated: March 28, 2018

1853 TicketNetwork.com Consumer Reviews and Complaints

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Verified Reviewer
Original review: March 28, 2018

Extremely disappointed and frustrated. Purchased 4 sports tickets, got an email says they are being processed and, "You will get another email with instructions." Don't believe it. They contacted me 16 hours later, to say, "Sorry, the tickets you wanted have already been sold." No real apology, no compensation. And now, no tickets left for the event. Awful Customer Service and Business Model... Stay away!!!

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Verified Reviewer Verified Buyer
Original review: March 17, 2018

I purchased Indy 500 tickets recently, and the seller fraudulently listed the seats to be in Row 27-D. I purchased the tickets, assuming I'd be up high, in the 27th row. That's not the case. The tickets arrived, and the tickets read Box 27, Row D. Row D signifies row 4, not row 27. So I called TicketNetwork.com to request a refund of their service fee at the bare minimum. They said that all sales are final, and that it was my responsibility to have called them to gather clarification on the actual row # prior to buying the tickets, even though their website listed it as Row 27 D. PayPal wouldn't assist in giving me a refund either.

The only recourse TicketNetwork.com would offer was to help me re-sell the tickets, which obviously offered not guarantee of getting the $686 back that I originally spent on the 3 tickets purchased. Bottom line, this company is unethical, and I will NEVER do business with them again. I strongly encourage everyone to BEWARE...there's no protection for a purchase, even when false advertising / fraudulent information is a part of the deal.

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2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: March 6, 2018

Not sure how to handle this... I bought this ticket by mistake. I want to go to the Dayton Ohio PBR but by accident it click on the one (same date events) but not in Dayton. I called this ticket network directly in 5 min. But they didn’t want to changes this ticket to the city I want to go. So by accident I have those tickets. They told me that I have to sell those online to get some money back. So making a mistake will cost me $ 433.55. Can I stop this payment?

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Verified Reviewer
Original review: March 3, 2018

Ordered a ticket online for a local concert and never received any confirmation of the purchase or link to download the tickets. The charges did however hit my card right away. Attempted to contact TicketNetwork but had to call my cc comp since they provide no customer support number for questions. The only number my cc comp could find was not answered on multiple attempts. On the day of the concert I’m still wondering where my ticket is and they send an email saying there was a problem and they could not fill my order. So now there is no way I can get a ticket since the event is sold out. I’m sure they would have just kept my money if my cc company hadn’t questioned the charge. Buyer beware- this company is crooked/scam.

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Verified Reviewer Verified Buyer
Original review: Feb. 28, 2018

I purchased 2 tickets for 2 day passes for an event for away from me. I had to rent a hotel because it's a 2 day event. On my order it clearly says 2 day passes. I just got a voicemail stating they had made a mistake and the tickets were only for 1 day. They charged me $588 for 2 tickets for 1 day. That should have been for 2 days. All they did was refund the money and didn't listen to my concerns. I even spoke with a manager who didn't give a flying F about my hotel cost and travel cost. DO NOT, I REPEAT, DO NOT USE TICKETNETWORK, TICKET TRACKER, TICKET LIQUIDATOR ETC. THEY ARE ALL THE SAME WEBSITE. Their service fees are complete **. I hate this company with a passion. I'm even filling with small claims court.

3 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 6, 2018

TicketNetwork just ripped me off for more than $1000. Bought tickets through them for a show. They called me and said they now can't provide the tickets from their 4th party source and that I need to work with my bank to dispute the charge and try and get my money back. If the bank won't reverse the charges, I can contact them to try and get a refund. Here's a tip, just refund the customer's money and you work with your legal department to get the money from the ticket source. Great PR, make the customer do the work. I have used many other third party ticket sellers and never had a problem. Buyer beware. Don't trust TicketNetwork and don't ever use them, not customer friendly.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 12, 2018

On November 4, 2017 I purchased 4 tickets for the Michigan State vs Ohio State Basketball game to be played on Jan 7, 2018. I gave these tickets to my son, son-in-law and grandson for Christmas presents. My order confirmation said the E-tickets would be available for delivery after Jan 3, 2018. I started looking for my E-tickets on Jan 1, 2018 and by Jan 6, 2018 ONE DAY BEFORE THE GAME the tickets were not available. I called the Customer Service rep who said, "Your ticket order was cancelled on Nov 6, 2017 but you were not notified. You have no tickets". He also said, "We have no tickets on the TicketNetwork for sale". Imagine my reaction. I then had to go to Ticketmaster and pay 215.00 additional for 4 tickets in the obstructed view student section just to have tickets to fulfill the Christmas present that I had given.

After numerous calls to TicketNetwork I got a CSR manager who offered a discount code good for 150.00 for use on their site for the purchase of tickets to some other event. I do not want to use their services ever again. I just want my 215.00 refunded to my credit card for me to use as I see fit. I really feel a proper remedy would be a credit of 215.00 to me for the additional monies I had to spend because of their lack of communication. Had they told me via email, phone, text, or snail mail I could have easily bought other tickets with no problem. BUT ONE DAY BEFORE THE EVENT…

Please share this and get word out that TICKET NETWORK HAS POOR PROCESSES AND DOES NOT CARE ABOUT THE IMPACT ON INDIVIDUALS. Here is the exact wording from their policy. "Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the ticker seller will fill the order with the alternative seat locations. If no alternates are available, either the USER's credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.” I received a refund but no notification that the order was cancelled.

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2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 6, 2018

I received the tickets that I purchased to Monster Jam. After arriving at the event I was told the tickets were no good. I contacted Ticket Network and spoke with a man who said he would help me. He sent another set of tickets. When the Spectrum Center scanned those tickets they were also bad. At this point we had missed a good bit of the show. I told him I would just like a refund. He refused because he said he had already got his money. When I told him I would be reporting the company, he became very rude. NEVER buy tickets from this company. Two sets of fake tickets in one night is unacceptable! The 100 percent guarantee money back on website is a lie! DO NOT BUY from TICKET NETWORK!

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Verified Reviewer Verified Buyer
Original review: Dec. 22, 2017

I spent a lot of money on tickets from this company only to be rejected entry. When I called their customer service team not only could they not solve the issue on the spot, but they refused to provide a refund without “documentation” from the venue stating that they wouldn’t let me in. The next day when I called the venue's guest relations number they stated that they don’t get involved in these matters and do not provide ticket scan reports. It’s not even the $400 that I flushed down the toilet that I am most mad about. It’s the fact that the money is going to crooks, and nobody cares. Why would they? The venue sold the seats and TicketNetwork gets their cut. Who cares if some loser like me gets screwed? Don’t go down the road I went down. Stay away from TicketNetwork.com.

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Verified Reviewer Verified Buyer
Original review: Dec. 9, 2017

We purchased several tickets to a local sporting event. The tickets we purchased were way too high priced for what we received. When arriving at the stadium where we’re ushered to our section only to find that our seats had a completely obstructed view of the game. This was extremely disappointing as the seats were advertised with an entirely different view of the event. On their website they have pictures and a map of the location the seat is located. In the pictures they provide a view of what it should look like from your section and the description describes what you should be buying. When comparing what we received to what we paid for my party felt scammed. TicketNetwork.com misrepresented their product on a scale I did not think possible.

With this in mind we decided to address our issue with their "customer service" team. We emailed their team with the request that, at the very least, they not post pictures of a fake view to consumers that are spending way too much on their products. Our request was met with a rude email that, in short, blamed us for buying the tickets in the first place. We were told that TicketNetwork.com was not responsible for any of the problems we experienced even though our main issue was with their false advertising. We were shocked at this response. I truly think this company is ran out of a garage and was built primarily to scam customers for a quick buck. Honestly, you will be better off buying from almost any of their competitors. TLDR: They will sell you seats with obstructed views at a shockingly high price and top it off with worse customer service than Comcast.

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Verified Reviewer
Original review: Nov. 17, 2017

Paid about 4x the ticketed price to see a popular B'way show: Come From Away. Plus they TN charges hefty handling and delivery fees. Arrived at theatre for performance and was told tickets were forged! Imagine my disappointment and embarrassment (treating my brother from out of town) and stress... Will I ever get a refund? I see on its website "no refund for shipping fees" which they charged to email me the fake tickets. Maybe ok for sports events and Disney, I have no idea. But they are SCAMMED or SCAMMING Broadway shows!

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 10, 2017

I placed the order and was told it needed to be processed. I called the customer service number as I had not received an email concerning my order. I was on hold for almost 20 minutes. I was told it had to process by the person who finally answered the phone. Later the next day, almost 24 hours later, I was told the tickets were no longer available via email. I called customer service and waited on hold for 20 minutes. I was told that more than one person selected the tickets and they had to go with the time stamp. I was then offered tickets that were not as good for double the price. Classic definition of a bait and switch. I will never use this service again. I warn everyone else to do the same.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 8, 2017

I accidentally hit a link to this site as I was searching for a concert ticket presale. The site mirrored the band's site and directed me to TicketNetwork.com for tickets. Tickets seemed pricey, but I had no face value to compare. Upon checkout, I was charged a $47 fee PER TICKET in addition to the inflated ticket fee. When the tickets were finally delivered, the face was $59/ticket. I ended up paying $140/ticket + $47 service fee... THREE TIMES THE FACE VALUE. Shame on me. Buyers beware.

4 people found this review helpful
Verified Reviewer
Original review: Nov. 2, 2017

A total scam company. Do not do business with this company. They charge extraordinary service fees. The ticket processor was kind enough to refund the tickets but ticketnetwork.com or getthetickets.com had refused to budge on the service fee.

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Verified Reviewer Verified Buyer
Original review: Oct. 30, 2017

Had a great time and at a reasonable price (Disney on Ice in SAP Center San Jose). The ordering process was easy and we were able to get into the center without any issues using printed tickets. Would recommend in the future.

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Verified Reviewer
Original review: Oct. 29, 2017

While I was excited to see the Blackhawks play the Golden Knights in Las Vegas, I was extremely disappointed. The tickets were directly below the air conditioner, therefore it was very very cold. We had dressed warmly for the game, but even that did not help. The other matter concerns price of the tickets. The full price was 158 and upon receiving I noticed it said $50 on the tickets.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 29, 2017

I Googled Stanford Football and TicketNetwork seemed to be the official ticket provider for them. I really didn't care what company it was. I just wanted to get tickets to the Stanford Football game, and I bought from them. I printed my tickets out at home and although the outcome of the game wasn't good, the ticket sales were fine.

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Verified Reviewer Verified Buyer
Original review: Oct. 28, 2017

We wanted to go to see a baseball game and TicketNetwork was the first ticket provider we saw online. The only thing was when I booked the first ticket, their reps called me because the ticket wasn't available anymore. And that happened twice and I changed spots two times before to get the ticket that I went with. Their reps were nice though.

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Verified Reviewer Verified Buyer
Original review: Oct. 27, 2017

I got my Brantley Gilbert concert tickets from TicketNetwork and tickets were delivered in the expected timeframe. Prices were less for the lawn and overall, the experience of purchasing from them was good.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2017

Getting tickets through TicketNetwork was convenient through my being a member of Team National. I got a 12.5% cashback every time I purchased something through TicketNetwork and their price was usually cheaper than that of StubHub. I’ve used TicketNetwork a lot of times to get tickets for concerts and sports events. The delivery of the tickets that I purchased was good. I could print the tickets off right away if I needed to or these would show up in the mail. TicketNetwork has been good and I've never had an issue in the many times that I've used them.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2017

Purchased 5 tickets for Hello Dolly. The price in the balcony was 223.00 per ticket. OK, but did not realize that the service fee which was listed as $73.59 was for each ticket not the whole order, I think it is a rip-off to pay this kind of service fee, what exactly is this company doing to ask for this amount which is almost the amount of the original ticket price of $109.00. Never again.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 24, 2017

TicketNetwork has pretty good ticket prices. I printed the tickets off from their website. Overall, I've had a pretty good experience.

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Verified Reviewer Verified Buyer
Original review: Oct. 23, 2017

Besides paying over 4 times the face value of the tickets, everything else was good. However, the price was comparable to other ticket sites for the same event. The site was very user friendly, and I had my tickets within minutes. Other than overpaying for the tickets, it was overall a good experience.

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Verified Reviewer Verified Buyer
Original review: Oct. 22, 2017

I went online and was looking around when I chanced upon TicketNetwork. With ticket companies, the price is a hit and miss because they don’t tell what the actual service fee would be until you’re ready to hit purchase. I took a chance with TicketNetwork since their price seemed to be cheaper. Their service fee was kind of a killer while all the others were the same. My tickets were delivered in the expected time frame.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2017

I've been using TicketNetwork for the last several years and I still get emails from them all the time. While I wasn't able to take advantage of any discounts and promotions, they delivered the tickets in the expected time frame. Overall, my experience with TicketNetwork was good.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 17, 2017

I purchased tickets to the College World Series. The tickets were supposed to be behind home plate. When I went to pick up the tickets I paid $664 for, I had to wait for over an hour while they looked for the tickets and then after missing 4 innings of the game, I was told all they had were general admission seats. They still charged my account $664 for tickets worth about $100 or less. I was unable to dispute because of the fine print in their contract that states "All Sales Final" even though you don't get the tickets you paid for and they won't give you a refund. I believe you call this bait and switch. I would never purchase tickets from these people.

6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 17, 2017

I made my first purchase at TicketNetwork and it didn't go through because I had to send in my ID or a picture they didn't verify. I had a contact with one of the live representatives and they were professional about it. They put a hold on the first purchase then I had to purchase it again. The tickets were delivered on time.

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Verified Reviewer Verified Buyer
Original review: Oct. 16, 2017

My tickets for the Ed Sheeran and Katy Perry concert were purchased from TicketNetwork.com since it was the one that came up when I followed the Facebook Events' link. Also, the tickets were delivered on time.

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Verified Reviewer Verified Buyer
Original review: Oct. 15, 2017

I was trying to find something a little bit more affordable than Ticketmaster or another option for receiving and the third-party sales I was referred to was TicketNetwork. Predominantly, I’ve gone to WWE events and 49ers games. Recently, I started going to Sharks games as well. Their promotions only come after I purchased the ticket but they give a conditional basis wherein you get $50 off your next purchase or $50 off of the ticket but you have to go through a grueling process. So, I turn down whatever promotion was offered after the sale. I just want to buy and get my ticket and I’m happy to enjoy whatever event I’m going to.

Everything’s straightforward and even for a third party, I get my ticket relatively very fast. Tickets may be printed offline or they mail them to you depending on the ticket or the quantity of ticket that you buy. The lesser quantity of tickets you’re looking for, the fewer options you do have available. So, within those options available, then you’re given other options as well. Also, some of the tickets, maybe three out of every ten tickets, are not electronically available. So, either the third-party customer would mail the tickets to the customer, or customers would have to go to a Will Call.

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Verified Reviewer Verified Buyer
Original review: Oct. 14, 2017

I used TicketNetwork once before and they were also home-based in Connecticut where I am. I purchased tickets for the NASCAR race and my experience was all positive. I got the tickets kind of last minute but for a good price and I received them instantly. The only caveat I had is that I wish they told me what the total fees were before I put my credit card information in. You pay for the price of the tickets and they want you to enter all your stuff, but you don’t know what the total is. You don’t have to agree to it but at that point, you’ve already entered all of your information. I’d rather know what the bottom line is going to be before I go through the steps and see what their markup is, if it’s worth it or not. In my case, I bought three tickets so it was no big deal and I feel like I paid a fair price for what I got. I’m happy with the experience.

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TicketNetwork.com expert review by ConsumerAffairs

TicketNetwork launched in 2007 as the primary online retail center for Ticket Network Inc. in Cincinnati. They sell tickets for music, sport and theater events.

  • 200 percent money back guarantee: If your purchase does not result in the delivery of the tickets you were expecting, TicketNetwork will refund double the price.

  • Mobile discount: Register for the mobile app and when you make your first order and receive 25 percent off your order.

  • Gift cards: Purchase gift cards online and print them directly from the emailed PDF file.

  • International listings: TicketNetwork focuses on U.S. events, but you can search major international cities such as Rome, London or Paris.

  • Credit card options: Pay with Visa, MasterCard, Diner's Club, Discover, American Express or JCB.

  • Best for: TicketNetwork is best for theater aficionados, sports enthusiasts and concert-goers who want to see top-rated shows.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

TicketNetwork.com Company Information

Company Name:
TicketNetwork.com
Year Founded:
2002
Address:
75 Gerber Road East
City:
South Windsor
State/Province:
CT
Postal Code:
06074
Country:
United States
Phone:
1-888-456-8499
Website:
www.ticketnetwork.com

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