Vivid Seats

I bought tickets for a Sep 18 football game on Mar 31. The incorrect tickets were delivered to my app on Aug 31. After two weeks of nothing but runaround from customer service the game came and went with the same incorrect tickets are still in the app. Furthermore customer service flat out lied and said the correct tickets were delivered on Sep 16th despite no supporting evidence from them and no response to the screenshots of the wrong tickets in my app. Horrible company.

We bought tickets to the game in April of 2021. We were told that the tickets would be delivered by September 15th 2021. That date came and we received an email from Vivid Seats telling us to look out for our electronic transfer. That never occurred. I reached out to them the next three days leading up to today the 18th day of event. I sent 4 emails and was on chat with them daily. All the while they told me they’d be delivered. Earlier today we decided we were going to cancel our trip because we could not trust we’d have tickets to our event.

Customer Service horrible. I had to call at least 10 times and no one could help me to receive the tickets. Wanted to tell me I would get them 2 hours before the event. "Just keep watching your phone." WTH. I went from Florida to Vegas for the show and I should wait and see if the tickets come. They guarantee their tickets or money back supposedly but I don't believe you would have much success getting your money. DO NOT USE THEM.

Purchased OVERPRICED TICKETS online, and they were not delivered, When I got to the Event, and still had no tickets delivered to me, I did get through to Customer Service. They put me on hold and THAT WAS THE END! I had to buy tickets at the gate because my grandson was coming. They have a terrible reputation for a reason!

Bought 2 different orders of parking passes on Vivid. First is cancelled because seller changed his mind and didn't want to sell them to me anymore. Got a 10% off my next order coupon. Vivid seats is horrible. They are going to charge that broker 200% who changed his mind and keep those profits for themselves after screwing me over - yet I only get 10% off my next order. Somehow they cannot send an order placed in the morning on a Friday for Saturday Delivery for a game that begins at 7:30pm the following day. Early Saturday delivery service can guarantee 9am deliveries and regular Saturday deliveries can also be guaranteed by NOON or 3pm depending on location. Many options. Refuses to listen and just wants me to use my fake pictures of parking passes. Unbelievable.

If I could give negative stars, I would. It is the day of the concert, just a few hours to go, and not only have I not received my tickets, but I have also not been able to get a hold of any customer support person. For the past few days I have been emailing and trying their chat without getting a hold of a single live human being. I called their customer support number this morning and was on hold for an hour and a half without getting a hold of a live human being. I gave up and bought new tickets through Ticketmaster (received my ticket barcode instantly) and contacted my bank to dispute the Vivid Seats charge, hoping I'm refunded since I paid for tickets I never received and have not been able to receive any help. Do not use Vivid Seats ever, for any reason.

Purchased ticket in May for a Sept concert. Day of show and still no ticket. Emails were never answered. The people on the page chat were great! Took about 20 minutes for anyone to answer it though. They were able to find out that the seller of my ticket didn't release his ticket and that I should have it by the time the show started or I would get a refund. I was disappointed!! I did another chat 2 hours before the show and again they reached out to the ticket owner. I finally got the ticket 1 hour before the show. I spent a lot of time trying to find out where my ticket was and was stressed out! I would not recommend getting a ticket this way.

It amazes me that after all the backlash this company is still operational!! I had 2 horrible experiences!! First I ordered tickets to a show that was $400+ after waiting forever to receive them I started panicking and tried AT LEAST 20 times to get help and find out where my tickets were. Finally spoke to someone who assured me I would get my tickets before the event. I received them literally HOURS before the event and they WEREN'T EVEN THE TICKETS I PAID FOR!!! So my $400+ show ended up being over 1k because I bought a back up set directly from Ticketmaster with absolutely no issue. But of course because they sent them their so called buyer guarantee is void for any refund.

This company messed up the electronic delivery of my tickets. They do not answer their phone number and refuse to refund the money. I wish I had read these reviews before buying. I have filed a complaint with the Better Business Bureau and suggest that you do as well! What a ripoff!

Tried to called them to get refund for show get cancelled (COVID-19). Never never ever answer my call, just answer by robot and in circle. They ask us to email but they never replied. Just be careful. They ONLY responsible money IN, no money OUT when the event cancelled.