Vivid Seats

Vivid Seats

 2.7/5 (2708 reviews)

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Overall Rating2.7 out of 5
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About Vivid Seats

Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats serves as the middleman between customers looking for tickets and sellers. It has sold over 100 million tickets and has a 100% buyer guarantee and a reward program.

Pros & Cons


  • Easy access to event tickets
  • Independently operated
  • 100% Buyer Guarantee


  • Ticket prices can fluctuate
  • Hidden fees increase final price

Bottom Line

Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets.

Top Vivid Seats Reviews


I live in Nebraska, and purchased tickets for the Ozzy farewell concert in Tinley Park, Illinois.., I had my wife, 4 children, and grandson looking forward to this concert 600 mil...

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I purchased two tickets for Garth Brooks in Gainesville five months before the concert… My ticket were mailed to me earlier than expected. I was told they would be delivered a few...

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What is Vivid Seats?

Vivid Seats is an online marketplace that represents thousands of ticket sellers. Its goal is to safely and securely connect customers with event tickets.

Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event and the tickets are valid, or you get your money back. The company offers promotional deals and discounts via email. Vivid Seats ships tickets directly to you in any of the following forms:

  • Mobile e-tickets
  • Email delivery/instant download
  • Standard shipping
  • Electronic transfer
  • AXS Mobile ID
  • Special delivery (including local pickup, will call or paperless)

Tickets must meet standards set by Vivid Seats — they must be for a U.S. event, and you can’t sell tickets before you own them. The seller is not responsible for paying shipping fees.

Vivid Seats fees

It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. The buyer is responsible for these costs. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets.

Vivid Seats FAQ

Can you get scammed on Vivid Seats?

The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. It never shares your credit card information, and you can read more about its privacy and security guidelines on the company’s website. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. It is a safe and secure process.

Is Vivid Seats reliable?

Yes. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets.

Is Vivid Seats owned by Ticketmaster?

No. Vivid Seats is an independently owned and operated online marketplace.

Are Vivid Seats tickets guaranteed?

Yes. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time.

How do you sell tickets on Vivid Seats?

To sell tickets, they must meet Vivid Seats’ requirements. Sellers can choose the price for their tickets and modify them at any time. You get an email when the tickets are sold, and then you either upload them or ship them. You are paid through PayPal after the event occurs.

Is Vivid Seats legit?

Yes. Vivid Seats is a trusted and reliable way to buy and sell tickets. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. We recommend the company for anyone looking for deals on concert tickets or shows in the United States.

Vivid Seats Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 26, 2023

I purchased two tickets to Luke Combs that on the website said Pit Row 1 Qty 2 and what I received was two General admission tickets. I paid twice the amount I should have paid because I thought I was getting a premium ticket for row 1. Vivid Seats misrepresented what they were selling and now they won’t credit the difference back for a general admission ticket. This is so bad and we got scammed from Vivid seats. Buyer beware of Vivid Seats.

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Verified Reviewer Verified Buyer
Original review: May 26, 2023

Do NOT ever buy from VIVID SEATS. They have the worst customer service and absolutely no care for their customers. I purchased two “guaranteed” tickets to a comedy show and they are NOT appeared by the venue. Vivid did not and will not do anything about it.

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    Verified Reviewer Verified Buyer
    Original review: May 23, 2023

    I’ve purchased from Vivid Seats a few times and every time I find it difficult to use and sketchy. You have to be ready to check out to even see the full order total - or what I think is the full order total. I’m currently looking for some tickets, and I noticed that when logged into the app, I have a 10% discount, but upon the checkout screen, the full total is showing as $30 more a ticket compared to when logged in to the desktop site with the same tickets. This is how I’m understanding it. The app doesn’t exactly show a total. The website is also listed as higher. Of course this all changes and it’s confusing every time. I just want transparency. I don’t understand how that’s so difficult. Put a price, show a breakdown, the end.

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    Verified Reviewer
    Original review: May 22, 2023

    Do not use Vivid Seats! When rodeo was canceled they refused my refund. They have a class action lawsuit against them for this reason. I was in the lawsuit. Do not buy from them! Pick another ticket company!

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    Verified Reviewer
    Original review: May 22, 2023

    I bought 2 tickets to the Universoul Circus in Richmond, CA. I drove 6 hrs and was not able to use the tickets because Vivid seats never emailed me the tickets, just a receipt of purchase. I was forced to purchase additional tickets at the door. Vivid seats overcharged me, the seats were $29 and I was charged $79 per ticket by vivid seat!!! I will not use them ever again. BEWARE!!!!

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    Verified Reviewer
    Original review: May 19, 2023

    On their website they say they guarantee delivery of tickets or your money back. I purchased tickets to the Cure and was sent a link to my tickets. After clicking on the link it takes you to a site that shows what appears to be Ticketmaster tickets but with no barcode and a disclaimer that says "these are not tickets". After being on the phone with them 6 times, with the last being 90 min, they said they aren't responsible as I accepted (clicked on the link?) the tickets. Even though I never received a barcode or anything from Ticketmaster or them. Avoid this scam company. They never honor their guarantee. I never got to see the show and lost almost $800.

    7 people found this review helpful
    Verified Reviewer
    Original review: May 19, 2023

    Purchased two tickets for $1000 for the Suns vs Nuggets NBA game 2. The seats were obstructed behind the camera and camera operator. When purchasing the tickets, the description DID NOT mention the obstruction. Also, prior to purchasing, the seat numbers were not provided. We were required to stand the entire game in order to see the court. I contacted Vivid Seats by phone twice, then three times by email to request a refund for selling tickets with an obstructed view that was not disclosed. They would not stand behind their 100% Buyer Guarantee. DO NOT BUY FROM THIS VENDOR!

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    Verified Reviewer
    Original review: May 19, 2023

    Are you kidding me fraudulently selling tickets adding the exorbitant fee to shows that are non-transferable tickets. This is a fraud. You should be arrested. If it happened to us it's happened to hundreds of other people. This is unacceptable. Know your business or get out of it.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 18, 2023

    I purchased 4 non refundable tickets to The Cure in CA on 5/21/2023. I became ill and couldn’t make the event, so I called customer service and they told me to sell my tickets. I posted my tickets on Vivid Seats website and the next day the posting was made inactive. I contacted Vivid Seats and they blamed it on the “performer” and to go sell my tickets somewhere else. The problem was the seller I purchased my tickets from wasn’t releasing my tickets until 5/19 less than 48 hours till the event, and the other ticket platforms required an upload or barcode. So I’m basically out $500 because I'm sick, and I have no etickets, and Vivid Seats refuses to help, and only blame The Cure… So please buyers beware! Try Ticketmaster or Stubhub!

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 16, 2023

    I purchased tickets to a the Western Conference Finals and received an email saying my tickets were ready. I have been trying for 5 days to get my tickets from a bogus link they sent me for tickets. They have changed their excuse for the tickets not being ready multiple times. The latest reason on 05/11/23 was because they didn't know if they Lakers or Warriors would make it to the finals. Now, the excuse is back to the original "we sent you the link." The same generic link that connects to nothing. It keeps sending me to this generic link: **. Now they tell me I should have my tickets 2 hours before the game starts. They are con artists and dishonest. Order#**

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    Vivid Seats Company Information

    Company Name:
    Vivid Seats