Vivid Seats

I purchased two tickets to Luke Combs that on the website said Pit Row 1 Qty 2 and what I received was two General admission tickets. I paid twice the amount I should have paid because I thought I was getting a premium ticket for row 1. Vivid Seats misrepresented what they were selling and now they won’t credit the difference back for a general admission ticket. This is so bad and we got scammed from Vivid seats. Buyer beware of Vivid Seats.

Do NOT ever buy from VIVID SEATS. They have the worst customer service and absolutely no care for their customers. I purchased two “guaranteed” tickets to a comedy show and they are NOT appeared by the venue. Vivid did not and will not do anything about it.

I’ve purchased from Vivid Seats a few times and every time I find it difficult to use and sketchy. You have to be ready to check out to even see the full order total - or what I think is the full order total. I’m currently looking for some tickets, and I noticed that when logged into the app, I have a 10% discount, but upon the checkout screen, the full total is showing as $30 more a ticket compared to when logged in to the desktop site with the same tickets. This is how I’m understanding it. The app doesn’t exactly show a total. The website is also listed as higher. Of course this all changes and it’s confusing every time. I just want transparency. I don’t understand how that’s so difficult. Put a price, show a breakdown, the end.

Do not use Vivid Seats! When rodeo was canceled they refused my refund. They have a class action lawsuit against them for this reason. I was in the lawsuit. Do not buy from them! Pick another ticket company!

I bought 2 tickets to the Universoul Circus in Richmond, CA. I drove 6 hrs and was not able to use the tickets because Vivid seats never emailed me the tickets, just a receipt of purchase. I was forced to purchase additional tickets at the door. Vivid seats overcharged me, the seats were $29 and I was charged $79 per ticket by vivid seat!!! I will not use them ever again. BEWARE!!!!

On their website they say they guarantee delivery of tickets or your money back. I purchased tickets to the Cure and was sent a link to my tickets. After clicking on the link it takes you to a site that shows what appears to be Ticketmaster tickets but with no barcode and a disclaimer that says "these are not tickets". After being on the phone with them 6 times, with the last being 90 min, they said they aren't responsible as I accepted (clicked on the link?) the tickets. Even though I never received a barcode or anything from Ticketmaster or them. Avoid this scam company. They never honor their guarantee. I never got to see the show and lost almost $800.

Purchased two tickets for $1000 for the Suns vs Nuggets NBA game 2. The seats were obstructed behind the camera and camera operator. When purchasing the tickets, the description DID NOT mention the obstruction. Also, prior to purchasing, the seat numbers were not provided. We were required to stand the entire game in order to see the court. I contacted Vivid Seats by phone twice, then three times by email to request a refund for selling tickets with an obstructed view that was not disclosed. They would not stand behind their 100% Buyer Guarantee. DO NOT BUY FROM THIS VENDOR!

Are you kidding me fraudulently selling tickets adding the exorbitant fee to shows that are non-transferable tickets. This is a fraud. You should be arrested. If it happened to us it's happened to hundreds of other people. This is unacceptable. Know your business or get out of it.

I purchased 4 non refundable tickets to The Cure in CA on 5/21/2023. I became ill and couldn’t make the event, so I called customer service and they told me to sell my tickets. I posted my tickets on Vivid Seats website and the next day the posting was made inactive. I contacted Vivid Seats and they blamed it on the “performer” and to go sell my tickets somewhere else. The problem was the seller I purchased my tickets from wasn’t releasing my tickets until 5/19 less than 48 hours till the event, and the other ticket platforms required an upload or barcode. So I’m basically out $500 because I'm sick, and I have no etickets, and Vivid Seats refuses to help, and only blame The Cure… So please buyers beware! Try Ticketmaster or Stubhub!

I purchased tickets to a the Western Conference Finals and received an email saying my tickets were ready. I have been trying for 5 days to get my tickets from a bogus link they sent me for tickets. They have changed their excuse for the tickets not being ready multiple times. The latest reason on 05/11/23 was because they didn't know if they Lakers or Warriors would make it to the finals. Now, the excuse is back to the original "we sent you the link." The same generic link that connects to nothing. It keeps sending me to this generic link: **. Now they tell me I should have my tickets 2 hours before the game starts. They are con artists and dishonest. Order#**