Vivid Seats Reviews
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About Vivid Seats
Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats serves as the middleman between customers looking for tickets and sellers. It has sold over 100 million tickets and has a 100% buyer guarantee and a reward program.
- Easy access to event tickets
- Rewards program
- 100% Buyer Guarantee
- Ticket prices can fluctuate
- Fees increase total price
Helpful Reviews
What is Vivid Seats?
Vivid Seats is an online marketplace that connects millions of fans with thousands of ticket sellers across hundreds of thousands of events each year. Its goal is to safely and securely connect customers with event tickets.
Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. The company's 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event and the tickets are valid, or you get your money back. The company offers promotional deals and discounts via email and has a rewards program where all fans earn on every purchase they make toward free tickets. Vivid Seats ships tickets directly to you in any of the following forms:
- Mobile e-tickets
- Email delivery/instant download
- Standard shipping
- Electronic transfer
- AXS Mobile ID
- Special delivery (including local pickup, will call or paperless)
Tickets must meet standards set by Vivid Seats.
Vivid Seats fees
It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. The buyer is responsible for these costs. The goal of Vivid Seats is to offer the best deals for a wide variety of tickets.
Vivid Seats FAQ
Can you get scammed on Vivid Seats?
The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. It never shares your personal information, and you can read more about its privacy and security guidelines on the company’s website. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. It is a safe and secure process.
Is Vivid Seats reliable?
Yes, Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets.
Is Vivid Seats owned by Ticketmaster?
No, Vivid Seats is not owned by Ticketmaster.
Are Vivid Seats tickets guaranteed?
Yes. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time.
How do you sell tickets on Vivid Seats?
To sell tickets, they must meet Vivid Seats’ requirements. Sellers can choose the price for their tickets and modify them at any time. You get an email when the tickets are sold, and then you either upload them or ship them. You are paid through PayPal after the event occurs.
Still have questions?
Is Vivid Seats legit?
Yes, Vivid Seats is a trusted and reliable way to buy and sell tickets. It is a legitimate company that provides a wide selection of events and tickets in North America and a rewards program where all fans earn on every purchase. We recommend the company to anyone looking for deals on concert tickets, games or shows.
Vivid Seats Reviews
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- 4,885,129 reviews on ConsumerAffairs are verified.
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- 4,885,129 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 25, 2026
I enjoy using Vivid Seats for the reasonable prices. I have yet to go to a competitor to purchase tickets for an event as Vivid Seats has decent pricing along with an easy-to-use app. I have been an active customer for close to a decade and not once have a gotten bad experience amongst using Vivid Seats!
Love hearing this, being with us for nearly a decade is amazing 🙌
Great prices and an easy to use app is exactly what we aim for, and the fact that you keep coming back and have had consistent experiences like this means everything to us.
Appreciate you for rocking with Vivid Seats all these years. We’re always here to help you get to the events you love 🎟️
Reviewed May 18, 2026
The website is not very user friendly. The process is quick but it would be helpful if there was a live person to assist. There's only so many questions available on the website to resolve purchasing problems.
Thanks for the honest input. We’re always working to improve the experience and understand how helpful live support can be. You can reach our sales team directly at 855.538.0265 for assistance with placing your order or any questions about the event. We hope this helps make things simpler and smoother for you.
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Reviewed May 7, 2026
Overall, I was satisfied with the experience; however, the one suggestion I would make is regarding the timing of ticket delivery. If you know that you will be going out of town or unavailable, I would greatly appreciate tickets being delivered earlier rather than waiting until the day before. Receiving them sooner would help reduce stress and provide additional peace of mind, especially when trying to plan ahead or make arrangements in advance.
In addition, I think it would be extremely helpful to have access to a live customer service agent at times. While online systems and automated responses can be convenient, there are situations where speaking directly with someone would make communication much easier and allow questions or concerns to be addressed more efficiently. Having the option to speak with a live representative would greatly improve the overall customer service experience and provide reassurance when assistance is needed. Thank you again, and I appreciate your time and consideration of this feedback.
Thanks so much for sharing this thoughtful feedback. We’re glad to hear you were overall satisfied with your experience, and we completely understand wanting tickets delivered earlier for added peace of mind when planning ahead.
Delivery timing can vary depending on when the venue releases tickets for distribution and when the seller is able to transfer them, but we truly appreciate the suggestion and will be sure to share it with our team. Thanks for choosing Vivid Seats!
Reviewed March 27, 2026
Buying theater tickets from resellers can be more difficult than buying sports seats. When you look at the various sellers of theater tickets, some tell you the actual seat number, but some only tell you what row you're in without telling you where in the row. In many theaters, the row extends all the way to the very side of the theater, including obstructed view seats. You can see many of what appear to be the same tickets on several reseller's websites, but I am very reluctant to buy from a reseller who does not give sufficient detail to assure me that I am not buying an obstructed view or side of the theater seat.
Vivid provided the best compromise. It told me that the seats I was buying were in the center Orchestra and the price was a shade higher than the resellers who don't give you any detail at all, and significantly lower than the retailers who give you exact seat numbers in addition, once I bought the seats, I received my actual tickets in under two minutes. All in all, a very professional transaction, and I was never worried that I might not be getting the tickets that I thought I had purchased.
Reviewed March 16, 2026
Ordering process was smooth and easy, but delivery was less so. Ordered at 7:30 pm for a 10:00 pm show. App said tickets were pending and would be ready at 8:30 pm. Checked the app at 9:55 pm and still said pending at 8:30 pm. Checked email and saw an email from Vivid Seats stating "Your tickets are ready in the app." Clicked on the link in the email, it took me to the app, still said pending, ready at 8:30 pm. After some poking around, checked the app again at 10:05 pm and tickets were there.
I'm guessing this happened because I ordered them at 7:30 pm and the person on the other side didn't check their phone until 10:00 pm, when the doors would be opening. Totally understandable, but the communication about this kind of scenario could have been better. The email at 7:57 pm saying "Your tickets are ready in the app" was especially confusing.
Thank you for sharing your detailed experience. We're glad the ordering process was smooth, but sorry to hear about the delay in the delivery notification. We appreciate your patience and are working to improve real-time updates so you can have an even smoother experience in the future. Your feedback helps us serve you better!
Reviewed March 14, 2026
I had a fantastic experience with the Vivid Seats app and their customer service. I bought tickets as a birthday gift for my wife, but of course life had other plans and I ended up getting sent out of town for a conference that same week. That could have turned into a stressful mess, but their support team made it incredibly easy. I reached out and they walked me through exactly how to transfer the tickets directly to my wife so she could still go. The process was fast, simple, and the instructions were clear. Within minutes everything was handled and she was able to attend with her sister instead of missing out completely.
Honestly, that kind of smooth customer support is rare these days. The app is easy to use, the ticket transfer process worked perfectly, and the support team was helpful and efficient. My wife still got to celebrate her birthday with a great night out, and that meant a lot. Highly recommend using Vivid Seats. Great app, great support, and a really smooth experience from start to finish. 🎉
That’s awesome to hear! We’re glad our support team could make the transfer process smooth and stress-free for you. It’s great to know your wife was still able to enjoy the event with her sister. Thanks for sharing your experience and for choosing Vivid Seats!
Reviewed May 22, 2026
Buying the tickets was easy, but this is the third time now I have bought tickets through Vivid and every time I get an error when receiving my tickets and haven’t get them printed at the ticket office.
Hi Nickolas ! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which means some tickets may require additional steps to access. Not all tickets are available for printing, as many are mobile tickets that need to be displayed on a smartphone and scanned at the venue. Additionally, some tickets may require downloading a specific app. This process is implemented by the venue as a security measure to help protect your tickets.
Reviewed May 21, 2026
Sales Rep Yamin? was very pleased and easy to interact with. I explained to him that I had previously ordered tickets for the same event from Seat Geek who in turn sold my tickets. Rep took the time to ensure that my order was correct and was thorough in explaining the process.
It’s great to hear Yamin provided such a helpful and thorough experience. We appreciate you sharing that he took the time to make sure everything was in order. Thanks for choosing us, and we look forward to assisting you again!
Reviewed May 21, 2026
The customer service representative I spoke with was not helpful in providing assistance due to her strong accent, which caused a language barrier and not having to correct tools and access to resolve my issue.
Reviewed May 21, 2026
Always great price and early arrival for events. I’ve used this app for years now, never once had an issue. They also give rewards every 10 tickets! Can't beat it! I would suggest this over Ticketmaster and SeatGeek even!
Thanks for sticking with us and sharing your experience! It’s awesome to hear you get great prices, early tickets, and rewards along the way. We appreciate your loyalty and are here whenever you need us. Looking forward to helping you score more events in the future!
Reviewed May 21, 2026
They made sure before ending the chat that my tickets were valid, erasing my fears of it not working. They delivered the tickets earlier than expected, so I was able to go over my concerns in a timely fashion.
That’s great to hear, Vanessa! We’re happy everything worked out smoothly and that you received your tickets early enough to go over any last-minute questions. If you need anything else in the future, just let us know. Enjoy the event!
Vivid Seats Company Information
- Company Name:
- Vivid Seats
- Website:
- www.vividseats.com