Vivid Seats

The ease of use makes the Vivid Seats app a pleasure to use. I like that you can search any artist, and it lets you know if, where, and when the desired artist will be playing near you. The cost of doing business with ticket brokers, is just out of control. When placing an order, there should just be one cost, no matter how many seats that you are purchasing. Especially when using the print at home feature. This isn't unique to Vivid, though. I would say that is the only negative, when using any of these sites.

Well, I am elated to say that I am one of those who had a positive purchasing experience with Vivid Seats. That being said, I did pay $640 total for two floor seats to the recent Tool concert at US BANK ARENA. However, they were transferred over on 10/30 as promised (Ticketmaster didn’t release them until 10/29, so 10/30 was perfectly reasonable) and they did in fact scan correctly at venue.

I purchased tickets already for pit tickets for Charlotte, NC for Ariana Grande. However, I decided last night to go to the Atlanta, GA part of the tour too. I was panicking for last minute tickets and had my doubts about using Vivid Seats based on other reviews. I decided to give it a shot since there was an amazing deal on tickets for about a few rows back. Based on other reviews, I was scared that my tickets would not scan... The tickets scanned and the experience was flawless. Thank you so much. One of the best sites I have used. Also, customer service was really good at helping me with any promotions that were ongoing for ticket sales.

My review is about vivid seats customer service and tickets. I have been in touch with customer service who originally helped me purchase tickets. So I will say their customer service is fair. I purchased tickets for a concert and wanted to back out because I found better seats for cheaper on another site. Also the reviews made me feel like I threw $250 out the window.. But I must say, Vivid Seats itself may not be a scam. I requested a refund through PayPal and although PayPal denied the refund, Vivid seats actually personally refunded me. I ended up happy with better seats and honestly that was very kind of the company since they have a no refund policy. Anyways, I think it depends on the seller of your particular ticket. I would recommend you purchase MOBILE TICKETS because then you have more wiggle room before an event to tell if they’re fakes or not.

I purchased two tickets for Garth Brooks in Gainesville five months before the concert. After I purchased tickets I went online and read reviews and instantly felt sick to my stomach. So many stories with bad outcomes. However my experience was completely different. My ticket were mailed to me earlier than expected. I was told they would be delivered a few days before the concert. I actually received them 2 weeks after I bought them. For the next few months I worried that my tickets were fake and that they wouldn’t scan at the gate. But I had zero issue. Great concert!

We purchased tickets to CMA Fest for 2020 and it has been CANCELED due to the Coronavirus. This is completely unexpected and out of our control. Vivid Seats sent an e-mail stating the event is rescheduled for June 2021, though CMA Fest itself announced CMA Fest 2020 WILL NOT HAPPEN. CMA Fest is an annual event. Rescheduling it means it would happen again in the same year. This is not a reschedule or postponement as Vivid Seats is trying to claim. Vivid Seats will not issue us a refund in the amount of $1775.81.

If you watch the behavior of some businesses during this crisis you can get a picture of who they really are and despite their empty words of working with their customers, they have a strategy of milking every dollar they can. Last November my wife and I purchased two tickets for a Michael Buble concert to be held May 8, 2020 in Las Vegas. We got the tickets through Vivid Seats and the total cost for two tickets was $742. Forget the fact that the only way you can get these tickets is through a third-party vendor such as Vivid Seats, accompanied by their markup. It became very obvious that the concert was not going to be held on the proscribed date. We were informed today that in fact the concert had been “postponed” to a later date to be announced.

Bought tickets to a Dance Gavin dance event scheduled for march 18th. It was cancelled the week before. Got an email from customer service saying they would provide refunds. When I contacted them and requested a refund, they said I couldn't get one but I could resell my tickets. I tried reselling my tickets but my event isn't even posted on the app so I'm out $120. The customer service is garbage and won't help you. I'm never using this service again. During a time like this, I need the money back for bills. The fact that this company doesn't care about its customers, says a lot.

As everyone knows the MLB season is on hold and very well might not play at all. I purchased 2 tickets to Dodgers vs Giants March 28th 2020. The game is canceled. Vivid Seats does not want to refund the money. They tried to tell me the game will be played later, which is not exactly true. I would suggest that anyone doing business with Vivid Seats be prepared to have your money taken and not get it back. Very poor company that lies to customers. There is absolutely no reschedule date and MLB has in fact come out and said it wont be for several more months until they know if and what games might be played. Vivid Seats is holding my money, which I am not ok with. Buyer beware on this scalper site that keeps your money, even when it's the venue that cancels.

We had tickets to Shania Twain in Las Vegas for March 14, 2020. This was during the Corona Virus outbreak. Our governor had issued a do not travel mandate which we decided to follow, and not attend the concert. Vivid Seats would not give us a refund. Our friends who were going to meet us had used other resellers and received refunds or the ability to use the money spent for an event later in the year. I have used Vivid for all kinds of events, but will no longer have anything to do with them. I received refunds on every other aspect of our trip; hotels, air travel, car rental, etc. Beware of Vivid!