Vivid Seats

After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I highly recommend purchasing tickets from a verified seller on Vivid Seats.

I have bought tickets through Vivid Seats for two different concerts. Overall, my experience was very positive. In one order, my tickets arrived via email within an hour or so. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation.

I purchased tickets for the New Edition concert through Vivid Seats. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. No issues at all, would use them again.

First time using Vivid Seats to get tickets. I bought tickets to a Tool concert from vivid seats and then read the reviews.... I was terrified that I would not receive my tickets. I bought my tickets 5 months before the show. My tickets were not released until 1 week before the show. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. After setting up a ticket master account my tickets were sent to me. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!!

I purchased tickets to Nitro Extreme stunt show and was charged triple the amount for show tickets. I feel they were not looking out for the consumer and price gouging. People work to hard to be taken advantage of.

Vivid Seats informed me tickets were transferred, however, I never received an email from the seller nor a notification to accept the tickets in my Ticketmaster account. Vivid Seats informed me the transfer would take place within Ticketmaster. I contacted customer service the day of the event and they stated "Since we are able to troubleshoot and confirm that tickets are not able to be located, we will be submitting a request for a retransfer. However, I would just like to let you know that this is still not guaranteed and may take some time as this has to be confirmed by the seller."

Do not try to sell a ticket on Vivid Seats!! We sold four tickets per the instructions on the Vivid Seats email and were told everything was done correctly on our part. Three days later after the event had already started, we received an email saying something went wrong. We called again and they said everything on our part was correct. Fast-forward to yesterday, they are saying they gave the four tickets to the people for free and are now charging us an additional almost 3 thousand dollars for not completing the sale correctly. Shouldn't they have told us something went wrong far before the event and not after it already started and after we had confirmed we did everything correctly?

I contacted CS because I cannot access my tickets via the website and they were never emailed to me. I paid $342 for 2 tickets to an event. Paul, the service rep, refused 4 times to connect me to a supervisor. He told me my only option is to borrow someone else’s smartphone and download the app. I refuse to download an app to access tickets that were supposed to be emailed to me. False advertising, because there is no way to get the tickets unless you download the app. They are not really emailed. I will be disputing this charge with my bank because The tickets were never delivered to me. Don’t do it. Go to a reputable site that doesn’t for customers to download apps.

I purchased 2 tickets for a Steve Harvey Vault Empowers conference in 2021 that was canceled. Unbeknownst to me the event had actually been canceled before I purchased the tickets from Vivid Seats and they still let me buy them. I was trying to use a credit from a Billie Eilish concert that was expiring so I was searching on Vivid Seats for something of interest. Not only did I use my 600 dollar credit I paid additional money for another ticket both totaling over $1000. I have reached out to Vivid Seats numerous times and Vault Empowers has reached out to them as well. Yet they refuse to even issue me a credit for an event that was supposed to take place now 2 years ago. I only get a canned email response that says the event is postponed and not canceled.

They sold me tickets to the Fiesta Bowl that obstructs seeing the entire field in which they did not disclose at the time of ordering. They refused do anything because the railing is part of the stadium structure. The customer service was absolutely useless and refused to escalate the matter. I’ll never buy these guys again especially with price the extortion they use.