Vivid Seats Reviews

Second time they have stolen $800 of credits from my husband and me. We had tickets to a rodeo before covid, and the rodeo was canceled. So, we got an $800 Vivid credit. We requested a refund, they said it wasn’t possible. Here we are a few years later, we finally buy tickets to the sporting event to try to use the credit. We select to use the credits at check out, but it charges our credit card instead. We tried to cancel the order with vivid, but they swore up and down they cannot cancel orders. They told us to dispute the charge with our credit card company. We did, and our credit card company refused the refund. So we were out $800.

I bought tickets for a concert. Paid $750. When getting to the venue my tickets disappeared. I called them immediately. 40 minutes later was disconnected. Lost all my money. Had to buy tickets there at the concert. Vivid seats has terrible customer service. Tried to speak to a supervisor. Could only email them and still have heard nothing. I have documentation that my seats were not used, new tickets were bought at the concert and all the phone calls proving there was a big problem. Would never use these people again. There is no Guarantee as stated on their page. SCAMMERS!!!

I purchased my tickets through Ticket Center/ Vivid Seats back in September for THE WIZ show at THE FOX on November 18th, I was informed I would receive my tickets via email. I got an email that my tickets will be transferred on 11/16 to me. On that date 11/16, I still didn't receive my tickets. Then I received another email stating that my tickets will be transferred to me on 11/18. This is the day of the show so I was beginning to get nervous. I had my family traveling from out of town so I thought this was to close but Ticket-Center/Vivid Seats reassured me that I will get my tickets on time no worries. The day of the show I called Ticker-Center/Vivid Seats 6:30am, 9:00am and they promised me that I would have my tickets by 11:00am.

Got 2 floor seats to the Travis Scott concert and were apparently oversold making my tickets useless. Couldn’t attend and wasn’t able to get a refund. All my other friends had the same issue but all got their full refunds + store credit for the inconvenience. But apparently they’re handling mine differently for some weird reason

We bought a couple tickets to “How The Grinch Stole Christmas” through Vivid Seats. I’m just genuinely very disappointed in the lack of information given about the event we purchased. Also, there was a MAJOR price difference at the door vs. through Vivid Seats. First off, there was nothing said about it being a ballet. Just a play. Not really our thing. Wouldn’t have purchased if I knew. Also, the show at the door only costed $25 a person. Vivid charged us $69 plus a service fee. Seriously!? Such a scam! I will NOT be using this company again. Just such a scam!

Take note of all the negative reviews and bypass this company. After more than 5 hours on the phone between multiple calls and "senior" customer service reps, I was told that their system has a major flaw that somehow allowed me to "share" the tickets with my own email. And was told the day of the event that my tickets "are in limbo" and too bad. So sad the almost $700 I spent on the two tickets for my daughter's birthday somehow fall right through a crack in the "Buyer Guarantee" that's on the bottom of the confirmation on their app of "Valid tickets in time for event or your money back".

On 11/8/23 I bought 2 tickets to the Nuggets game. On 11/14/23 I received a email that the tickets are ready but needs immediate action. There was no link or anything for me to accept the tickets. I call Vivid Seat multiple times for help and was getting the runaround. They even told me to call Ticket Master and lie and say I got tickets from a family member and need help getting them which is crazy because I placed the order through vivid seats not my family or ticket master. So after talking to multiple people without getting any help and had to buy more tickets last minute just so we wouldn’t miss the game.

The site is a scam. Do not trust them. I have proof that the venue I am going to will not accept their tickets. They will not refund my money. They are dishonest. I am going to let everyone know do not do business with them. They and their customer service is terrible. They are giving me the runaround and not giving me the attention I deserve in order to get my money back..

I bought tickets to see Drake and 21 Savage at the Bridgestone arena in June. The concert was postponed and rescheduled to October 5th. The October 5th concert was also postponed. It has been rescheduled for February 8th and 21 Savaged canceled, the concert is now Drake and Jay Cole. I am unable to make the February 8th show. Vivid Seats will not transfer my ticket to a different and will not refund despite one of the artists cancelled (21 Savage). I paid a $329.00 service fee in addition to the cost of my tickets. The customer service is terrible. It’s difficult to speak to anyone, when you finally get someone on the line there is a language barrier. It’s extremely difficult to sell the tickets, haven’t figured out how to do it yet. It’s unbelievable to me that this is allowable. I noticed in the fine print that customers in California are permitted refunds for postponed concerts. Unfortunately that doesn’t help me as I do not live in California. Disgusted.

I was scammed out of 1,000 purchase for football tickets. The seller never sent them! I bought tickets from Stub Hub and got some immediately. I went to the football game and 6 people were sitting in the seats that I bought from Vivid Seats!!!! They are awful! Never buy from them. I would rate them negative 0.