Vivid Seats

I purchased tickets for a Phillies game on WEDNESDAY September 19th specifically because it was the only day I didn't have class or work. When I went to print my tickets the morning of the game I saw that they were for the Tuesday night before. When I called customer service to explain that I would not have ordered tickets for a Tuesday night the original representative just said "hold on" and put me on hold for about 15 minutes (the total call was 18 minutes and 18 seconds).

I ordered tickets for Keith Urban concert in Eugene Oregon for September 27th thru Vivid Seats. I thought I was going through a company with a solid reputation as their website popped up when I tried to purchase the tickets directly From Mathew Knight Arena. I ordered and paid an arm and leg through Vivid thinking I had purchased great seats, but the minute I submitted, I decided to cancel and go to directly to Matthew Knight Area. I called them back within 4 minutes to cancel and was told, "Too bad. So sad" and that I was stuck with my order.

We bought tickets using Vivid Seats and the event offered general admission tickets for $38 but we were presented an offer to pay over $220 per ticket for a reserved seat. So we spent $456 for two tickets which included all of the fees as opposed to paying $76 for two tickets because we were guaranteed seats. In fact, the tickets that were sent to us showed a row and seat numbers but when we arrived at the venue they said it truly was general admission and while they had reserve seating we did not have tickets for reserved seating. We called and spoke to James and he basically said we must have ‘misread’ the disclaimer and the tickets. Again, keep in mind the tickets reference a row and seat numbers but we paid $456 for what we could have paid $76 to have the same location at the concert.

I went online trying to save money for parking tickets at SunTrust Park rather than paying for parking at the park. Which I should have done. Using this website I paid twice as much for parking ahead of time that I would have paid once I arrive to the game. They might as well be scalping tickets.

I have twice contacted customer service about my negative experience & have not received a response from them. I experienced significant issues with my tickets and am extremely disappointed with my Vivid Seats experience. I purchased these tickets the afternoon of 9/7 for a 2pm showing of Hamilton on 9/8. I worked w/ a CS rep to explore all of the options for delivery of these tickets as it was approximately 24 hours before the event. I spent an hour purchasing these tickets as I had major concerns about whether the tickets would actually make it to me on time (they were only paper tickets) as I was also traveling into NYC just to see this show.

On August 30th, 2018 I purchased 2 tickets for a concert from the online company 'Vivid Seats' that was going to take place on September 1st. I paid $182.62 for the tickets. The tickets were already outrageously priced as the face value for the tickets were $32 to $42 but we decided to pay more for good seats. I was e-mailed a copy of our tickets on the date of purchase and the printed tickets were the only way to enter the show. In the Vivid Seats e-mail I received, the company stated "Your eTickets must be printed to guarantee entry to your event." and "The venue where your event is taking place typically does not allow eTickets to be scanned from a mobile device and cannot print tickets on your behalf."

Customer service is the worst. Please take my word. Do not do any business with this company. And tell everyone you know or come in contact with, they are a rip-off, in my opinion. And from what I have read no one has a different idea of them. I only wish I had checked on them before I had any dealings with them.

TOTAL SCAM. Spent $1,700 on tickets that were never delivered to my e-mail. Called customer service 10x and they insisted they were sent but refused to provide actual proof and were unhelpful and rude. Wouldn't provide a refund and money completely gone to waste. There's a reason there is a class action lawsuit against this JOKE of a "company".

I paid a lot for tickets, never received them. Asked for my money back and was told I need to wait 5 business days for an investigation to be completed and I might get my money back. No customer service.

I paid $1228 for 2 tickets to Dave Matthews Band, I purchased seats Section D and when the tickets arrived, it was in a different section. They refused to help me out. This isn't the first time this happened. They claim, in the fine print I knew what I was getting into. Never again!

Ticket order ** purchased on Aug 31st was never transferred to me. My purchase was a 4:00 Sept 1st baseball NYY vs Det in NY. I live in NJ. Was supposed to receive transfer email within 24 hrs. I call Vivid 3x on Sat. Did not get transfer email till 3:24 pm on Sat. Could not attend game and they refuse me a refund. Screenshots below show initial receipt of purchase confirmation and the actual time they sent me the tickets. Horrible customer service experience. Was lied to by 2 reps, spent a cumulative time frame of 3 hrs trying to get my tickets. To top it off today I had an SR Customer Care rep tell me it's not their concern about my travel arrangements.

An absolute joke of a firm. They up-charge an unacceptable amount in exchange for sub-par service. I bought 2 tickets to the Yankee Game last night and the tickets did not transfer properly into the "app". I spoke to Vivid Seats customer service 4 times yesterday and was told to take a screenshot of what I was seeing in the app and send it to them and they would get back to me in 45 mins - 1hr. I sent them 2 emails and never heard from them. After I called again I was told that I would be called directly - never was. The money left my bank account very, very quickly but acquiring the tickets was a real hassle and my wife and I missed the event. Each ticket was $21 and the total cost was $60 - that is almost a 50% service fee for absurdly unacceptable service. Will never use again and will advise every single person in my network to stay away. Good PR Vivid Seats!

I bought two tickets just the other day. I was told each ticket was $60, but then I got charged two fees. My total came to $189. When the tickets arrived a few days later, I saw the tickets were only $35 each. I checked it against Ticket Master pricing. For the tickets and shipping, it was only $109. I could’ve got parking and still have been way under $189.

My wife ordered two tickets back in April (Order# **). The tickets were never delivered. Everytime we call, wait time was long, and the custom service just resent the same email to us (not the ticket transfer email). When we ask Vivid Seats to resend the ticket transfer email, the CS always says it is up to the seller to send it. In the end we did not receive the tickets, and missed the event. And WORST thing is Vivid Seats refused to fully refund, insist the seller has sent us the ticket transfer email. Worst experience ever. Should have just used Ticketmaster.

I am absolutely livid about the bait and switch when I picked up my tickets for Pearl Jam. I paid $822.29 with the service fee and was told I was upgraded to a club box with a much better view. When we arrived to these seats, not only were they behind the batting screen which was annoying, but the stage view was almost completely obstructed by the sound and lighting deck. The only performer we were able to view was the drummer and had to watch the entire concert on the jumbotron screens as the entire stadium was sold out. The next day on Vivid Seats website/app, these similar seats we sat in went for $160 less per ticket than what I paid for my original confirmed seats 4 months ahead of time.

Misleading, wrongful sale, or resale of tickets. They said we were purchasing e tickets, and never got them, when we tried their app, their app was not functioning properly, so then they said we had to print them, seems like bait and switch to me, not to mention the insanely high markup and service fees. Will never use them again.

No accountability. Paid big $$$$ for event tickets and parking - tickets were left on doorstep exposed to rain, etc. Parking passes sent electronically, unable to retrieve. Did I mention poor customer service and support - Buyer Beware. Their services are not worth the hassle. Very, very disappointed.

I purchased 3rd base line tickets for a pirate game to take a friend to baseball game. I checked the app to make sure the tickets were available before I left for the game. When I was at the entrance gate the app would come up on my phone, but had an error message when I tried to go to "my ticket" section of the app to show the tickets. 3 times while at the gate I kept getting this error response try again. Embraced and getting remarks from the people behind me in line waiting I got out of line and purchased another set of tickets from the box office. It was the 3rd inning before we got to our outfield seats as the game was sold out and outfield was the only tickets available.

Like others have reported, Vivid Seats stated that an email was sent to us by the seller for us to claim or accept the tickets. We have not been able to locate such an email and have asked to have it resent. Vivid Seats have stated that the seller will not resend despite the fact that the tickets have not been accepted or claimed by us and there is nothing they can do. Huge mistake not looking at reviews before buying through Vivid Seats as this is not uncommon. We are now out $750.00 as Vivid Seats state they are unable to do anything because they show the seller sent an email. So many other reputable ticket agencies out there. Do yourself a favor and go elsewhere.

I purchased two tickets for a concert and selected the wrong date. My BAD! I contacted them immediately and was told they can't change my purchase but I can resell them on their site for a commission. I posted the tickets for sale understanding that the sale would cost me over $100 in fees. I received a notification that my posted tickets for sale would expire. I went on the site and updated my registration. Still I heard nothing about anyone wanting to purchase. Now a week before the concert I have reduced the price to far less than I paid and decided to go on their site as a 'purchaser.'

My daughter received her Lalapalozza 2018 ticket which turns out is a wristband that my ten-year-old thought was really cool and she put it on. Turns out it does not come off easily. We watched YouTube. We tried for 40 minutes to get it off but not destroy it. So we called after a 40-minute phone call. They said tough luck nothing we can do. I offered to pay out of my pocket to overnight it to them if they would just let me cut this off her. Send me a new one and I will pay overnight shipment too you know. They really can't help. You'll have to send your 10 year old daughter or just lose the $220.

I purchased a ticket for Vans Warped Tour in Columbia on Sunday for over 132.61 at Vivid Seats to have a good Spot. What I got when I printed the ticket on the link that Vivid send was a 50$ general admission ticket from Ticketfly. That’s fraud in my book. Will never use them again.

We ordered tickets to the Man City Bayern Munich match and never received an email that tickets were delivered. We called 3x, twice hung up on/disconnected, live chatted 2x and Vivid claims an email was sent. Gave an alternate email at 5 pm and at 11 pm no response. Live chatted again and Vivid says they emailed seller and for us to just wait. After reading these reviews we did a charge back and would highly recommend never using Vivid. Oh BTW, the tic were allegedly delivered via Ticketmaster, just better off going to Ticketmaster to begin with. Don’t use Vivid ever.

Tickets were purchased for 7/22/18 Foo Fighters concert in 11/17. These were purchased by my daughter as a Christmas present for me. It was also a Birthday present for my friend whose birthday is 7/23. $411 was spent on the purchase. At NO TIME was any mention made of an obstructed view. When we arrived at Field Box 5 we discovered there was a big ugly yellow post obstructing my friend's view. I called immediately. I was put on hold multiple times. Call was “disconnected” at least twice. I was told I needed to send them a photo and there wasn’t anything they could do to rectify the situation at that time either. I missed the first 4 songs of the set, and then there is no place to upload a photo at support@vividseats.com!!! Worst experience ever! I urge people not to use this service. They do NOT care about the experience of the ticket purchaser. Go to LiveNation or Ticketmaster instead.

My girlfriend and I bought tickets on March 21st, 2018 for Dave Matthews Band's Toronto performance on July 10th (almost 4 months in advance), which was my dream concert for more than a decade, so I bought tickets by paying $446.46 to be able to see them close from in front of the stage. Our excitement lasted until they scanned our ticket at the day of the concert. The tickets were scam. I spent about an hour on the phone to be able to get a customer representative (dropped from line twice meanwhile) and in the end they sent me a ticket which was far from the stage and when we were in the arena Dave Matthews Band was already playing their songs for about an hour.

I purchase WWE tickets through Vivid Seats. On their website it did not state the event name only that the tickets were WWE so I purchased them for my sister birthday present because she loves wrestling. But came to find out that they weren't raw or smackdown but nxt ticket. So I called Vivid seats to ask about getting an exchange but they stated they don't refund or do exchanges. Lol. I paid over 400.00 for these tickets. But they didn't care. They basically told me to scalp my tickets. I thought scalping was illegal!!! And would I even get the same amount, WTF. I will NEVER order from VIVID SEATS AGAIN... THEY DON'T DO REFUNDS OR EVEN EXCHANGES.

I purchased tickets for a concert through Vivid Seats. Without asking, they switched my seats to a less desirable location in the venue. They would not exchange or refund the changed purchase. I spoke with a senior manager and she said she could not help me. I purchased price of two tickets was $267 each 3 month before the event, and now the price is $150 each!! They offer no refund no exchange!! Please purchase your ticket from somewhere else!!

My wife purchased two tickets to a major league baseball game for me as a Father's Day Gift. The original purchased price of the tickets was $50 each or a total of $100. My wife unfortunately purchased the tickets through Vivid Seats and not directly with the team/stadium. Instead of paying $100 for the tickets, she paid $171.92 or an additional $71.92.

I purchased tickets for a concert through Vivid Seats. Without asking, they switched my seats to a less desirable location in the venue. They would not exchange or refund the changed purchase. I spoke with a senior manager and she said she could not help me.

VIVID SEATS hereinafter called here as "seller", didn't delivered to me, product that advertised. Seller is deemed as scam or fraudulent because didn't honor the electronic business transaction offered. When me and my wife arrived to the HOLLYWOOD BOWL, I just stood as a fool there because I couldn't pick up nothing. I spent time, money, gas, effort, trust to arrive the place, and nothing appear under a "supposed order number **". I contact repeatedly the seller until 8:30pm. The event started at 7:30pm, and the representative only told me that they can not honor the ticket because it was reselled to a third party who will request my ID. WHEN I showed my ID, NOTHING APPEARED under my order number or ID. I miss the half of the concert at the Hollywood Bowl, and I had to rebuy another tickets SO MUCH EXPENSIVE with a reseller... Complete scam and fraud!