Ticketmaster Reviews

I purchased tickets, The hold time was over an hour before I just gave up. I could never get an email to my tickets. Why does this not happen within the hour?? Horrible experience that I will never go through again.

These people are thieves!! For Christmas two years ago, I purchased tickets for me and my sister to see Morgan Wallen in Virginia Beach, VA. He had to reschedule several shows due to issues with his vocal cords, so the concert was rescheduled for June 7, 2024. My sister forgot about an engagement she had for that week so told me she would be unable to attend. I was not going to go without her, so I listed the tickets for resale in January on Ticketmaster and various Facebook Marketplaces. By June 5th and with the concert just 2 days away, I still had not been able to re-sell the tickets, so I started a dispute claim process with my bank to get a refund. I provided extensive documentation to my bank including screenshots of the tickets, call logs where I contacted my bank, Vivid Seats and Klarna, screenshots from Ticketmaster chat fan support, and transaction history from where I paid for the tickets.

Price ripoff!!!! I attended the Monster Jam and according to their website there was only 5 parking spots left so that created a sense of urgency for me to prepay for parking, $111.00 worth. Showed up to the event with ample parking for only $10.00. Ticketmaster is price gouging!!!! Horrible experience!!!!

Identity Monitoring enrollment services offered, the website was non-functional, so I tried to contact them at the provided URL. Got a response that they received my question/concern, and would get back to me within 24-48 hours. That was around mid-July 2024. Finally got a generic response some time afterwards, basically telling me to do the same thing the initial email instructed me to do. So, I tried it again, and it still didn't work, so I contacted them again approximately 8/8/24. Haven't heard a single word. Worthless!!

Ticketmaster whom is fighting a class action lawsuit against them for data breaches requires US social security numbers and refuses to refund me without my most sensitive information. I have referred this case to the Better Business Bureau as well as my credit card fraud department. I CANNOT to join the next class action lawsuit. Ticketmaster is unprofessional to say the least. Shame on everyone at ticketmaster.

The level of communication is very poor. The help they offered was garbage! I bought tickets and could no longer attend the event. I resold my tickets and ran into some confusion when I reach out to Ticketmaster for help. All they would do is continue to refer me to a questionnaire page. Just do not buy from Ticketmaster! It’s a waste and they will take your money! Helping hand to another. DO NOT BUY from ticket master!!

The point is I have another ticket in the front row for less than the price I bought here, the venue is not sold out, and there was no reason to inflate the ticket price so high. Even as a resale if I got the front row floor I won’t bother, all this money is for the back seat. Why???. The ticket I bought here is for a back seat, checkout how much the same ticket is going for.

I needed to sell our tickets to an event for health reasons. I tried 6-8 times and each time, "Request could not be completed. Please try again". There is no other recourse. Unfortunately, they have a monopoly on event tickets.

They are horrible. I should not have to jump through hoops to be refunded. I tried to sell my tickets. My tickets were never actually listed. "App error" over and over. I called and messaged and more hoops to jump through. Horrible company.

Poor customer service. Waited on hold for 45 minutes to be told they can't give me any information. I had a general question and they wouldn't or couldn't answer it. Then she just went silent and wouldn't respond. Don't use unless you don't have any other alternative.

I am extremely disappointed with Ticketmaster's service regarding the recent Marc Anthony concert in Marbella (Spain). The event, initially scheduled for June 2024, was rescheduled to a date one month earlier than originally planned, and Ticketmaster’s communication about this change was severely lacking. They only sent two emails, which were easy to miss, and this crucial information ended up in my spam folder. I only discovered the new date when I couldn’t find the tickets in the app, googled the concert, and saw that it was marked as a Past Event. I then searched my email inbox and found only two notifications, both in the spam folder.

Worst experience ever- fan support is a joke with cut and paste answers that are literally no help at all. A FAQ page has more helpful info and insight than those jokers. Also, DO NOT use their Allianz insurance option- a scam of a company if there ever was. How is either company still in business? Bring scalping back.

I purchased tickets for a Greenday and Smashing pumpkins concert for August 3rd I made reservations for an overnight stay. I purchased 6 tickets, my son and his wife could not attend so I tried selling them thru Ticketmaster. They didn't sell so I had no choice but to sell them back to ticketmaster. I paid $209 a ticket and they only would give me $188 for the both tickets. I went up to the concert and that same day the show was cancelled I wanted a refund for all the tickets but they only gave me the refund for 4, so they made money when I bought them and money when they bought them back from me and now they won't give me a full refund. They are horrible and all they do is make money off you! I really wish they would give me back the difference. I have a blog of 60,000 followers and I sure will post about this!

I had purchased two lawn tickets earlier for my son and I to use for last night. When we found out his best friend could come enjoy his first concert with him - it said I successfully purchased two seats in section 404 as well and his mom and I would sit on the lawn. When I went to go to the gate to access tickets to scan them in - the tickets wouldn't appear to scan! None of the staff on hand could help and said it was a Ticketmaster issue! I tried accessing the chat option and it kept opening and closing, so that was no help and I couldn't show them the confirmation email either as that's not considered an actual ticket.

I purchased tickets to a concert and afterwards the date of the concert changed. Ticketmaster then did the reasonable thing and emailed me saying I had about a month to request a refund. The link they provided went to a customer support chat. The support took over a day to get back to me, and once they did, they said they did not have the ability to refund me... I said OKAY, let me explain better what the situation was. I sent them the pictures of the email, explained that the concert date had changed, yet they still said they could not refund me.

Had worst experience with Ticketmaster customer service. Agent KATE was very rude. My payment wasn’t going through. I tried 4 different cards and they escalated twice. I have my concert tomorrow which I wanna attend and they said I'll get a call in 24-48 hours. First I was informed I will get it today by 9pm. When I called back at 7.30 Kate asked me what time is there and you’re calling at 8.30 and what if supervisor called you when you’re on a call with us. Questions weren’t making sense. She kept asking, "Is there anything else I can help." My problem wasn’t solved at all. And I never received a call from manager. I am very furious mainly on agent as she was very disrespectful.

I purchased tickets on Ticketmaster online for event in Salt Lake City Utah on 7/17/24 for a concert 7/20/24. The system sold me for the same date of purchasing on 7/17/24 for the same concert the was taking place on the day of purchase. Was an error on their website. I call Ticketmaster to let them know of the issues. Did not want to help me. I asked for supervisor. Told me will call me back in 48 hours!!! Did not call me!!! I also contacted Allyz the insurance company on their website to let them know. Also won’t help me. I file a claim on Allyz app. Send proof of purchase. After 3 weeks told me I don’t qualify for refund. They should help the customer when addressing the issues on their website.

Made it extremely difficult to get my tickets. They withheld the tickets until the day before the event and then would not let me print them and would not even provide assistance online. This is the last time I buy tickets to any event through Ticketmaster. I wish I could proceed with 0 stars, because that's what they deserve.

I bought tickets via Ticketmaster for an event in Baltimore US, they sent me to website of SeatGeek to download tickets. For SeatGeek you need to download their app on your phone. However, in order to do that your google account needs to be registered in US, not Europe. I am from Europe temporarily in US. I could change region to US, but Android store will not allow me to change back to Europe for 12 months. Worst purchasing experience ever. Either Ticketmaster or android shop have to change how they operate.

I could not access my account and attempted to contact the Ticketmaster customer service. I spoke with a customer service representative who could not assist me with correcting the problem, then sent notes of our discussion to another technical department who would contact me back by phone. I received one ring on a call back from Ticketmaster and before the call could be answered, the call back was cancelled. This is absolutely the worst managed company and very long automated waste of time. Shame on MLB and others to contract these services out to companies like Ticketmaster. All of you are too lazy, along with poor work ethics to properly service your customers!

I live in Florida, since yesterday we’ve been getting all kind of notifications about the storm that about to hit us. I called Ticketmaster and inquired will the show be cancelled; neither rep was of benefit (one hung up being she couldn’t answer the questions I was asking about situations that’s beyond anyone’s control), but yet just reading off the script saying it’s up to the promoter. Like, I told them both, I get that, but there should be some type of protocol for natural disasters. We’re preparing for storm, like who’s really thinking about a concert when we can’t even find water!

Most horrible place to buy tickets!!!, Me and my husband bought Luke Combs tickets 2 months prior to the event, got the email of with the confirmation, the day of the event we traveled over 2 hours to stay overnight to go see the Luke Combs concert, to get there and couldn't sign in to our accounts to access our tickets, tried for multiple hours, paid $30 for parking to have to turn right around and leave because we couldn't get into our accounts to access our tickets. We lost out on over $300. I spent the rest of my night on the phone with ticket master for no reason. I will never use them again!!!!...

I bought tickets and should be able to give them to whomever I choose. I can't make the show and I'm not allowed to transfer. I will never use their services again for any reason. I'm out $300.00. Beware!

Ticketmaster is holding my tickets hostage. I bought 2 tickets several months back for a concert that, unfortunately, I am now unable to attend. I attempted to list them for resale on Ticketmaster, but received an error email each time stating "unable to list". So, I resorted to listing them on Stub Hub. When attempting to transfer my tickets to Stub Hub for pre-upload, it did nothing but give me errors saying "Pardon the Interruption". I tried clearing cookies, disabling my VPN, using my mobile app and different internet browsers on both mobile and desktop with no success. When trying to contact customer service, they said the earliest response would be 4 hours. There's no way for me to get these tickets off my hands, and now I just have to eat the funds for a concert I cannot attend.

I tried to go to the bossman dlow concert in Detroit, Michigan, July 6, 2024. I got the tickets for my birthday. I got four tickets for a little over $600. I am not from Michigan, I am from Indiana and I also had a 4 Hour drive, I also had to pay for gas and hotel. We got ready at the hotel. When we arrived to the concert, the gate was closed and they were not allowing anybody to enter because a bunch of people had rush the gate and the fire marshals would not allow them to let us enter. They told us to reach out to people we got our tickets for a refund because our tickets were never scanned. We got our tickets through Ticketmaster. I reached out to them the day after about this issue. They said they would get back to me in 7 to 14 days which they have failed to do and I personally had to reach out to them. They are refusing to give me a refund and refusing to give me credit. I will never get tickets through this website. And I suggest everyone else do the same.

Ticketmaster is a legal Scalping platform. I purchased 2 tickets to the Rays vs Reds game in St. Pete on 7/27/24. Ticketmaster charged me $86 plus fees for a total of $209. When I receive my tickets from the app the face value of each ticket says $39 per ticket.

Ordered tickets to Lamb of God thru Ticketmaster, only I purchased the wrong venue. This was a mistake on my part. I called customer service, and asked for an exchange for the venue that I intended to purchase. They would not exchange them. I bought ticket protection insurance, and they would not accept my claim. I then tried to sell them, but, the venue had a no resale policy. I probably have been to 300 concerts, throughout my years, and this is what I get!

Bought tickets to an event months in advance. Right before the event my seats were changed without notice. When trying to get assistance to seat my family together, no support was available. The solution provided after a long wait via chat, was to get different seats for a higher price. Planning ahead to avoid this issues and Ticketmaster dropped the ball making the experience a headache instead of fun. I will avoid ticket master for future events.

CLEARLY evident that they have Zero intent on helping me with a request Before the event which is 1 day away. This has been going on for a week now. I sincerely hope that I can AVOID Ticketmaster going forward! This experience has been horrendous. Your staff is nice but did Absolutely nothing to help resolve the issue in a timely manner. Slow response time, ZERO resolution! Even on the phone slow to respond again ZERO resolution. Deplorable. Now I am losing out on any money I could have made back because of their impedance! THEN you send me a notice that you have a massive security breach. Negative Stars!

Regardless of the issue or the urgency, there is no phone number to call to speak with a human being. An online chat will promise to respond within four hours but it doesn’t happen. I bought tickets for an elderly aunt. After purchasing I was told - without explanation- I couldn’t transfer the tix. I was never able to speak with an agent despite trying - for days. This company purposely makes zero effort to provide customer service after purchase.

Don't buy in this Ticketmaster. You will lose money. I thought got a huge discount but I ended up paying double. What a scam. Not recommended. Buy directly or book directly to the merchant. Not Recommended.

We bought tickets through Ticketmaster to Hot Wheels Monster Truck Glow Party in San Antonio on June 20, 2024. Advertised prices were $10 for kids, but that was before SEVERAL online "service fees" that tripled the cost. The worst part was when we got to the event the ticket master app wasn't working, so we were re-directed to the venue's ticket booth where it took them 15 minutes to sort out the problem. We ended up missing about 20 minutes of the pre-show and as a result did not have enough time to make it to all of the activities. My kids were bummed that we didn't get the Bigfoot driver's autograph. Anyway, Ticketmaster is a horrible, price-gouging app designed to take advantage of the user at every turn. I will never use it again!

Sold tickets with them and it’s been over 2 weeks and still no money… Honestly so disappointed. Their terms say 5 to 7 business days, well that’s definitely not true! I emailed them and they said we are sorry and to stand by. Emailed them again and same answer!

I have come to the conclusion that Ticketmaster has dumb rules on exchanging tickets and they also allow bots to buy tickets and people to resell for more than 5x's the face value cost of tickets. For instance....someone was trying to sell Chris Brown tickets, like 16 rows back for $15k! A 3rd row seat was $8k.... Front row didn't even cost more than $1k. Someone at the show told me they sold a front row for $2500. Anyway... Last year I tried to purchase front row seats but they were not available possibly due to them being in someone's cart, so I got 2nd row seats. Eventually, I noticed that the front row seats were available, not for resell but regular price. I asked to exchange my seats and they told me I couldn't because the front row was 4 DOLLARS CHEAPER than the 2nd row seats I purchased and that I could only exchange them for equal or greater value.

Negative stars if possible and a kick in the teeth to all Ticketmaster employees and managment! We ALL know this is one of the worlds most disgusting and corrupt, worthless ** companies in the history of the world! They charge outrageous fees on their tickets and if you can't go to the show you purchased tickets for when you re-sell them on their platform they charge you another fee again! But that's NOT ALL! They also w/o your knowledge ADD more fees to the listing so the new buyers will have to pay extra fees on top of the fees you are paying them! a true double dip which costs you and the buyer and makes it more difficult for your tickets to sell.

First time I purchase K DAY ticket while TICKET MASTER. Unbelievable, after purchased, it seems attached to the PHONE NUMBER. They don't have QR CODE, NO printing FEATURE. It says "YOUR PHONE IS YOUR TICKET". Then NO WAY TO PRINT THE TICKET and then we went to K DAY, they don't accept our PHONE NUMBER. K DAYS won't recognise it, and we MUST HAVE A PHONE WITH DATA TO LOGIN TO THE ACCOUNT, and if they don't allow us to print why not say it before we order. What is the meaning? Your phone is your ticket? Scam.

I bought tickets on Ticketmaster, and then sold them after I realized I didn't need them. I was unable to transfer them for no apparent reason. Tech support was no help - seemed like someone just sending me canned responses each time and never actually helping. I ended up losing money on this whole thing - they are crooks.

Do not purchase tickets from Ticketmaster. They are horrible. I had a very bad experience. When I was in the process of ordering tickets, I was told my row information and seat numbers. I explained I would like to go to the site of the theater to check out the row and seat numbers. I was told they already put the order through and I didn’t have that option. When I received my tickets via email 6 days later my row was there, but some made up numbers were there for my seats. I called Ticketmaster back and I was told I will receive information on my seats the day before the event!! That is beyond crooked and unfair, so disappointed! I asked to speak to a manager, and they hung up on me! Who does business like this!

Ticketmaster allows the Event Organizer (seller) to restrict re-sale of tickets, but does NOT disclose this on their website. I bought tickets to an event I can no longer attend. I paid for the tickets -in full - months ago. Ticketmaster has yet to deliver the tickets and stated the Event Organizer does not allow re-sale of these tickets. I would not have bought the tickets had I known I could not re-sell them, nor would I receive them until less than 1 week before the show. These restrictions should be prominently displayed/disclosed prior to completing a purchase from the website. This is a very dishonest business practice. The show currently sold out.

If the events gets postponed good luck getting a refund. It’s been a year and I still haven’t gotten a refund. I sent them a message in May, then again on the first week of July. They are telling me I «missed» the refund period. I never got a notification that there was a specific time to get a refund. Apparently it was in June! Such lies.

Worst resell process ever. Bought tickets for I Prevail and Halestorm. Put them up for resale. Saw that they were again available. Shortly after they were gone again and I assumed they were sold. I didn't receive any notification one way or the other. Now their useless customer service people told me that the tickets didn't sell. Interesting as the show was virtually sold out... Regardless, I feel like they doubled their profit, sold the tickets twice and lied to me. After the Justin Timberlake tickets I bought several months ago--I'll never use them again even if they are the only option. THIEVERY!

Avoid Ticketmaster at all costs!! They ripped me off for $353. Paid 104 for original 2 tickets to a Sam Hunt concert. Wanted to upgrade tickets to include chairs, made me purchase gift card from Target for $120, didn't get tickets, then convinced me to buy another gift card from target for $129 saying they would refund the first card (didn't happen). Stupid me! When I called about refunds was told I would have to pay an additional fee!! Out $353. Stay away from them!!! Never again....

Ticketmaster is worst than any scalper or robo scammer. Their added fees and service charges are legendary but to top it all off they will resale your tickets and tell you the seats you paid for are not guaranteed. My daughter purchased two seats for her father and I to see Chriis Brown, we took off work, hired a babysitter, not to mention bought new outfits to attend this concert to find someone sitting in our seats with identical barcode tickets (that can only be obtained through Ticketmaster) to be told there was no way to verify either tickets and therefore we were basically out of luck, money, time the ultimate experience. M6 night was spent disputing this injustice which I have receipts for m6 tickets, the time spent going back and forth with their customer service representative and all the excuses on why I could not be refunded

Do not sell your tickets on Ticketmaster. It is a scam. I sold my tickets over five months ago, and I was told that I would receive payment within 12 weeks, maximum. It is now been over five months, and I am being told that my sale is being “reviewed”. My tickets sold in less than five minutes, and Ticketmaster has been holding onto my money. Sell your tickets on StubHub or Vivid Seats, etc.

I purchased tickets & the insurance for an Jan 8th 2022 game in Philly, I only got the insurance because it seem to be around Jan the Ovid #'s kick up, and that's just what happened, back to limitations and masks. By me working in 2 different Hospitals I realized I couldn't go, well I could have but would have to answer too many questions, where, who, etc. Plus for the patients as well. So I've been trying to get an refund even before the game until now. Still no answer.

They are a scam, IN EVERY WAY, bUYING oR sELLING, go to venue for your tickets, I'm done with these tards... RUN AWAY. Why waste your money, paid 600 for Def Leppard/Journey: The Summer Stadium Tour and Cheap Trick Wed • Jul 10 • 6:00 PM - Camping World Stadium - Orlando, FL, they offered me 37.00 if I want to sell them.

My experience is almost beyond comprehension. For a company whose revenue exceeded 12 billion dollars by essentially processing payments in return for an electronic cardboard ticket stub, you'd think their system could handle the one and only job it needs to do with ease and efficiency. My purchase attempt took more than 8 attempts, exceeding the 6'30" timer each time. That's just shy of an hour to purchase 2 tickets to a local band at a small local venue almost 6 months away. This wasn't exactly Imagine Dragons at a limited engagement. When I called CS to see if there was an issue with my card, or the event or system I was told they couldn't even find the event in question. Funny: I found it 8 times. I was getting pretty good at it actually. This is what happens when a company is allowed to monopolize an industry: they put profit above product and customer and there's nothing you can do about it...except talk to your congressman.

I purchase July 5 2024 Grand Ole Opry tickets on Ticketmaster website. After purchasing I found out they farmed out to AXS. I had a problem getting those tickets online so I called AXS. Ccould not get anyone on the line so I called Ticketmaster and spoke with Francis. He has me on hold on and off for an hour until I finally hung up on him for leaving me on hold so many times without answering my question on how to get my tickets. Finally called back AXS. They answered this time and walked me through it. What a ridiculous process. Those $250 tickets actually cost me $387. So they farm out their tickets and you pay an extra over $100 price. :(

This company does not deserve to be around! For too many years, I have screwed the general public, with the monopolistic illegal behavior. It would give me no greater pleasure than to see the demise of Ticketmaster Live Nation, and the not too distant future!!

Bought tickets to the Copa América Panamá vs Bolivia and also parking tickets through ParkWhiz. Don’t waste your money on it. You are better off purchasing tickets from street vendors. I asked for a refund on the parking ticket and was told it was not refundable. Drove around for over 30 minutes looking for said parking. No signs, no one to ask questions to. Every time I checked the Ticketmaster app it said the same thing, “your tickets are not available yet, check back later”. Ended up buying from a street vendor to be able to park and get to the game.

Ticket master was breached by some group called "shiny hunters;' 560 million users' credit card and personal contact information was captured and ransomed on the dark web. Already, Shiny hunters has released 1 million users' personal data for free because they say Ticketmaster wouldn't pay the ransom (150k). I recently bought tickets to the Stones and to Robert Plant & Alison Krauss. Worried, I canceled my visa card and got a pay-ahead visa card from the post office. Ticket Master of course won't give us our tickets on paper or any other convenient way--no no--I need a) a smartphone, b) the ticket master app c) the Apple wallet. Yuck--none of which I really need or want. Anyway, I caved for the sake of the Stones goodbye tour.

My name is Keith and I purchased a Ticket to the Janet Jackson show coming up July 13th 2024 in Baltimore. I was told by 2 different representatives that I was purchasing the meet and greet package and when I received my souvenir ticket via email I was informed that the package didn't come with a meet and greet. I contacted Ticketmaster supervisor who said that she could do nothing about me being given false information by her workers. I will never deal with Ticketmaster again and she also told me that her workers are known to make mistakes. I work very hard for my money and I do not have time for me to be out of over $800.

Ticketmaster may as well as be crooks selling overpriced items on the street. The increases in fees has been completely unreasonable. It’s impossible to get a refund or an exchange or even speak to a representative. They hold your payment hostage even though if an artist can make it- it’s a completely different story. Shame on you Ticketmaster for being so horrible non customer service oriented.

I think it is completely unacceptable that Ticketmaster allows the sale of tickets and then the resale of those same tickets at 2 and 3 times the price. One can't even get a normal priced ticket on the day the tickets open for general sales. It's honestly ridiculous.....

What a disaster! I bought tickets to Bonnie Raitt in Burlington, VT. Very expensive and we booked a hotel room for the night. A week before the concert I logged on to put my tickets in my wallet. My account had been suspended because they suspected I was a bot. I buy tickets once every couple of years! I immediately contacted Customer Service. They responded with solutions. Great! Except the solutions don’t work. This went on and on. They need a Customer Service intervention! There is no record of my emails and phone calls. Each contact was as if I was contacting them for the first time. The day of the concert arrived. Still can’t access my tickets. The only reason we got in was that someone took pity on us and believed our story. The stress this caused me for a week was so frustrating! Something I looked forward to was marred by the insensitive Customer Service “team”. There is no team there. I think they are all BOTS!

What a criminal company this is! Never buy a gift card for someone. The gift card is Only allowed to be used for undesirable events! Any good event you will Not be allowed to use the gift card! This is criminal! After 13 months I am throwing out a $50 gift card which I spent many phone calls on to get a refund. I will never buy from Ticketmaster again!

We have had so many bad experiences with Ticketmaster we just don't go to Events they have tickets for anymore... Unless we can acquire tickets in another manner or from another ticket agency, we just WILL NOT go anymore... We wanted to see Asia in concert. We were glad about the location and prices (supposedly ..lol) until we seen Ticketmaster is the ticket holder... We sadly closed the website and spent our money at another attraction NOT affiliated with Ticketmaster.... Period... Boom... Mic Drop.... FerShizzle... If this is a Genuine review of Ticketmaster - We Absolutely Do Not Recommend....

Absolutely worst company of all time. How do we let this continue? Shut it down completely, anything is better than Ticketmaster. All profits distributed to artists and customers who've been ripped-off.

I had someone steal my debit card info to purchase soccer tickets through Ticketmaster. I had called them to report this. They tried to call once and have yet to return my phone call. They do NOT give a darn about their customers or people getting free tickets by fraudulent actions.

They change the 2 events and no refund. I'll never use them again. They assume you can make their changes. Takes an act of God to get a refund and they expect you to sell your tickets at a lost. Never.

Keep complete rip off. Sold me the tickets for $35 and when I wanted to sell them back they offered 14$ per ticket and then last minute 7$ per ticket. And then have the same tickets upwards of 80$ again on the site. Very shady. So all in all I paid 80 and they gave me 17$ for same tickets and than resold them.

Bought tickets to a show that got postponed. (May 31st- June 2nd.) I traveled out of state, bought a hotel room and a rental car. I couldn’t attend the new date due to previously planned commitments. I tried to sell my tickets and that didn’t work. When I asked for a refund, Ticketmaster refused. Lots of money wasted.

Went to University of Tennessee ticket website to order baseball tickets tickets on 6/5/24. I was sent to Ticketmaster website where I spent over $500 for tickets labeled GENERAL ADMISSION SEATING. I paid for tickets and when I got email on 6/5, the tickets were SRO (standing room only). I am 75 and wife is 72 and we lasted 2 innings and had to leave. Ticketmaster would not refund tickets. I purchased insurance from Allianz which is worthless. Stay away from Ticketmaster and Allianz. I would give both a zero if I could but one star is the least I could submit.

It is absolutely disgraceful that Ticketmaster has unobtainable and unfair presale of Oilers tickets at market value only to see hundreds and hundreds of them immediately placed for resale for thousands of dollars above market value. I am skeptical that people have even bought these tickets and can’t help but wonder if Ticketmaster isn’t just double dipping!

Ticketmaster has essentially made it unaffordable to attend concerts for the regular person. Between their own ticket fees, “alleged” inability to stop bots and allowing asinine pricing for resale tickets, it is preventing actual fans from seeing their favorite artists. It’s a nightmare to try and purchase tickets. Website crashes, bots, waiting indefinitely in “waiting rooms” to purchase. There needs to be a complete overhaul of this company and their was of operating.

This company is a ripoff. My event got cancelled and all I wanted was to exchange them for another event since the credit card that I purchased is cancelled and they said no. So I lost all that money.

Ticketmaster is a monopoly. Then they tried to change their name to Live Nation. THey are one and the same. They take your money, and then won't allow you access to your tickets. I had a flight cancelled with 24 hours of an event that I cannot attend over 1000 miles away and the inability to sell or transfer my tickets with ticketmaster, much less anyone else, adds insult to injury.

Horrible. Spent three hours trying to find out why they were declining my credit card. Three calls to Citibank (“we didn’t decline. Ticketmaster never submitted, we don’t know what the code is”). Three calls to Ticketmaster (“it wasn’t us. It was Citibank - give them the error code”). Husband updated account and I made one. Both declined again. I can see why Ticketmaster is going through what they are now. Too bad. Never had an issue before. Customer service should have stayed in the US. Too difficult to understand.

Scammed me on 2 tickets. Paid insurance on tickets. Then needed to use it and it's a scam. Beware. Don't buy tickets from Ticketmaster. This insurance is a scam and you will be speaking to someone overseas that don't speak English.

Do not buy the insurance!!!! I couldn’t make the event and Ticketmaster would not let me resale, transfer, or “give away”, the tickets. Go with the extra money on a different site. Unhelpful customer service too. Had to go through my bank to get a refund because Ticketmaster would not do it and the insurance sucks. Can’t get a refund through them unless you have documentation of a death.

I just wanted to let you guys know be careful when buying resale tickets. Don’t even buy them. You will not get your money back or get any exchange. In top of that you will be paying way more money than standard admissions. They won’t let you know they got it mixed up so they can trick you and sell it for more money.

Call center representatives are very scripted. It appeared that representative didn't have a full understanding of the full dialect of English language. I asked to be transferred but agent declined transfer and told me I could call back to speak with someone else. Definitely a waste of time calling. Wouldn't recommend a physical phone. More training of the English language and understanding of the language would definitely be beneficial for longevity of repeat customer that deserve top notch customer service.

I hope this company's CEO sleeps well at night. This company is a joke with all the red tape and rules. If I can't attend an event and want to transfer my VIP tickets to a family member or friend, they do not get VIP benefits. REALLY?! I spent 2.5x the normal rate and can't pass on a free t-shirt and early admission? Such an absurd concept. This company really makes no effort to give back to its patrons or help/benefit them in any way. If I could, I would leave negative stars.

I'd give Ticketmaster customer service zero stars if I could. I called for assistance with a promotion code to get tickets for a local hockey game. The code would not work when I attempted to use it. There's a huge language barrier with any representative you get on the phone since they obviously outsource their customer service out of the country to save a buck at the expense of the customer's experience. The rep I was connected to was HORRIBLE!!! I have never been cussed out and called names like that by a "customer" service rep in my life! He called me a ** and said very insulting, sexual things to me. I called back and got the exact same guy! There's no way Ticketmaster is monitoring these calls, either that or they simply do not care about their customers and how their treated.

Ticketmaster is horrible. When promo codes are offered and you order tickets you would think everything is fine? Nope! If the code doesn’t go through due to their own fault guess what? Not getting your money back or even the difference between the two prices that THEY OWE YOU. And don’t follow for a Ticketmaster wallet trick they try to pull…that’s a scam. #seatgeek

Heads up, everybody, bought Tickets one month in advance and paid for them in full, including the outrageous service charge for which you don’t even get Service. It was impossible to retrieve my tickets for tonight’s event so I called and they tried to walk me through how to do it on the telephone which is totally wrong and at this point just have more desire to go to the show. THIS JUST TOTALLY SUCKS AND WANTED YOU TO KNOW AS I REFUSE TO BE HELD RANSOM AND PAY EXTRA FOR IT!!!!

Four of us attended the Bad Bunny Concert on April 27, 2024 in Austin (great show and great venue). When we purchased the tickets back in October we ended up purchasing 2 sets of 4 tickets. As such, we attempted to resell 4 tickets (original purchase price $359.51/ticket) via the Ticketmaster website, at a price ($260/ticket) far below the original purchase price. As the concert date got near I tried to lower the price, only to find out that there was a minimum resell price, as dictated by Ticketmaster, which was $260. When you resell your tickets on Ticketmaster they offer to buy them back at a ridiculously low price, yet not allow the reseller to set any price they want. To finish the story, I was not able to resell my tickets at the initial price I set, so on the afternoon of the concert I resold the tickets to TM at $51.42/ticket.

Ticket master literally stole from me and refused to make it right in any shape or form. I tried to buy tickets to an event, three times in a row I got an error message, no tickets, but they still charged me. They were incredibly rude and completely useless when I called to amend the situation. It was a struggle to even get them to admit they had any fault. They held my money for weeks while I struggled to get by because they kept just saying, it will be refunded in 5-9 days, even when days had passed already. I honestly can't think of worse customer experience I have ever experienced. Truly awful and the situation barely got emended. And worst of all, I never got my tickets. Truly useless.

I purchased 14 tickets for our employees to go to the Seattle M's game. I am not attending the game, so I need to be able to provide our employees with tickets. However, there are two ways that you can give tickets to employees. One, that you need to be there at the game and scan your phone and let them in. Two, you can make your employees open up a Ticket Master account and then transfer the tickets to each employees accounts. This is a ridiculous policy. When I called Ticket Master, the first thing that the message said was "We have a zero tolerance policy for abusive behavior, please be kind", wow, that was a red flag. What type of company introduces the their first impression with that message? Obviously, one that has an Executive Management issue. That would be a horrible place to work. The Executives know that the policies they designed and implemented are creating a hostile work environment for employees.

I bought these Katt Williams tickets but sold them to Ticketmaster. I paid 80$, they was giving me 46$. They say I had to wait 5-7 days every time I contacted them. They said all my info was good so the day came to get my money now they don’t wanna release or give me my money or my ticket claim. They sold it already but they took the money from my card on February 29, 2024. So if y’all want tickets don’t go thru Ticketmaster they will play you under play you and not give you your money jus lies upon lies, leave Ticketmaster alone. Find someone better cause they are not it. Don’t recommend it to nobody, stg they going play you and talk to you like you stupid.

Terrible. An infuriating experience. I love the message that customers are expected to be nice and respectful but this company does not do this to begin with. Purchased 2 tickets for a venue 4 hours away; the artist has just added a location that is 20 minutes away which was not on the available locations several months ago at the time of purchase. Ticketmaster will do nothing. I asked if I can just get a credit so I can go to the closer location .They told me I can sell the ticket on social media; or sell the ticket through Ticketmaster. The ticket total is $350 and the current offer is $71 from Ticketmaster.

The "Ticketmaster" experience is absolutely ridiculous. I wanted to take our exchange student to his first every concert and purchased tickets for his holiday gift. I waited in queue for pre-sale. Go the tickets - had to buy 4 when I really only wanted 2 anyway. Because the prices were so high the tickets haven't "sold as expected." And now, a week ahead of the event, the floor seats are literally half the price of my actual tickets (in the 300 section). And I'm not allowed to exchange them? I didn't even want the difference in the price back - literally just better seats. But since there are no better seats at equal or lesser value than what I originally paid, I'm unable to exchange. Or do anything but sit up high in my ridiculously priced seats.

They have no customer service. I was able to access tickets but not transfer them. There was no email or phone line or even bot to use to resolve the situation so no one could use the tickets I had purchased. This company has no competition and should not exist. Shame on the the government of Canada for letting this company maintain a monopoly on event ticketing.

Total scam of a company. Not sure how it’s legal to operate a business that literally deceives, steals and screws their own customers. They should be sued to death and ordered to pay back all of their customers who tried to resell or exchange tickets. Absolutely disgusting.

We are extremely angry at a company of their size NOT having the technology to prevent their application from being able to operate for an event entry without crashing nonstop. We were only able to get 3 tickets scanned after holding the entry line up for 12 minutes trying to get tickets scanned before it crashed. We were clearly not the only people with the issue, but so many of them had printed or screenshotted tickets to gain entry.

If you ever use Ticketmaster to purchase anything concert tickets that have "add-ons", BEWARE!!!!! The verbiage on their website is extremely misleading, ambiguous and confusing when purchasing tickets on it. In November of 2023, I purchased (2) “Meet & Greet” tickets for the April 11th, 2024 Scorpions event in Las Vegas. If you wish to go to the actual concert in addition to the Meet & Greet, you must purchase separate tickets for each. I spent $1,805 for what I thought was Meet & Greet AND the concert.

Just look at all the reviews. They're just in it for the money. Once they have yours they could care less about the customer. I purchased 7 tickets and had problems. Immediately called them and they were no help. Just want your money then forget about you.

I purchased 2 tickets to Joe Bonamassa in November in Sacramento. I immediately realized I'd chosen the wrong seats. I asked for an exchange. They said sure, but it's an extra $10/ticket. And because they're pre-sale tickets, they said they couldn't exchange them until they're publicly released. I asked if they'd sell me my preferred tickets in addition to the ones I already had and they gladly said that they would. So they could make the exchange if they wanted to. They just don't want to accommodate fans even when they're charging for the activity. Congress needs to break Ticketmaster up.

Do not try to resell tickets on Ticketmaster. On April 7, 2023 I purchased tickets from Ticketmaster to Bruce Springsteen at Camden Yards in Baltimore, Maryland for September 2023. Mr. Springsteen was ill and canceled all concerts for the month. It was rescheduled for September 13, 2024. We cannot attend on that date. I listed the tickets for resale at a price less than I paid.

I purchased my 2 tickets for Mariah the Scientist show held at The House of Blues Saturday 4/6/24 because I trusted the site and use them often. I am not sure who is to blame but they refused to give me a refund. Upon arrive at my seats 2 other females also arrived showing me they had purchased the exact same seats as me. We spoke to the usher and a staff member but they said all we could do was stand. This is not what I paid all of this money for. IF I wanted to stand I would have bought the cheaper standing room only tickets. This is such a disappointment and ruined the experience for me. Several other people had the same situation and were all crammed into this area without the seats we paid our hard earned money on. Shame on Ticketmaster. I feel like I was scammed.

Purchased tickets for a popular concert in Oakland arena- Payments done, tickets issued- All set but to my surprise after 3 weeks my tickets are cancelled / order cancelled with a Note from Agent of "Violating terms of use". When asked what was terms violated, there is no answer.. Total Scam.. Now I see my 2 seats are sold 3x the price I bought.. within a week of cancelling.. TicketMaster Ticket(scam)Master where they cancel without any reason and resell higher based on demand... Good luck.

I ordered tickets to Credit One Tennis event back in January 2024. One set of tickets thru Vivid and that worked fine. Then next day thru Ticketmaster. When I went to collect the tickets someone else had taken them. I chatted and called Ticketmaster about 20 times for weeks up to the day before the event and got nothing from them except excuses. No remedy, refund or tickets. I was unable to go to the second day of the event. Frankly my worse experience ever. Never going to use them again. I think they resold them at a higher price. Very shady company. BEWARE OF BEING SCAMMED.

I called to get a refund for an event at the Barclay's. It was a birthed present to my son. We arrived, got in the door well after half-time and we really only had the chance to sit in our seats for 10 to 15 minutes. There was chaos at the entrance, and our seats had been given to another family. I reached out to guest services. I reached out to Ticketmaster for a refund. My issue was thrown to escalations where an Allicia sends an email saying I have complimentary tickets from Barclay's. Not true. I email her no response. I call back and get told I can't speak to escalations or a supervisor. So I send a screenshot to this Allicia P and still no response. Buying anything from this scam site is like throwing your money away if you should have any issues or concerns with the ticket. Customer service is a disaster. Not a good company to buy from.

If I didn't better, I'd say Ticketmaster was a scam. Don't both buying event insurance, it's useless. You might get a refund if you prove someone died before the event. I'm surprised any ticket venue would even want to use this company. Avoid it if possible. Customer Service is pretty much nonexistent.

I purchased tickets from Ticketmaster thinking I was buying them from Ticketmaster for an amount I agreed upon. Ticketmaster secretly sold me some tickets from a 3rd party named Ticketsdirty Heads and triple the amount was withdrawn from my account ($128 tickets x 2 plus 80 taxes, etc - $595.00 even was withdrawn from my account). As the other recent review said I was trying to avoid third-party retailers at all cost but somehow Ticketmaster snuck it in on me. I agreed, Be careful. Read all the writing. Make sure you're buying from the original seller. I also Would not recommend Ticketmaster and disputing the charges with my bank. I will file a small claims lawsuit against them as I took screenshots of everything as I was purchasing. Tell Ticketmaster I wrote this: Govern Yourselves Accordingly.

I purchased some tickets from Ticketmaster thinking I was buying them from the original seller. Come to find out Ticketmaster secretly sold me some tickets from SeatGeek. I was trying to avoid third-party retailers at all cost but somehow Ticketmaster snuck it in on me. Be careful. Read all the writing. Make sure you're buying from the original seller. Would not recommend Ticketmaster to anyone.

They will not refund your money unless you fill out a 1099 form from the IRS. Don’t use this company. It’s a ripoff… Horrible horrible horrible horrible. Awful awful awful awful. Terrible terrible terrible terrible.

Made a Ticketmaster account, which was a HOT MESS! Purchased the tickets with my credit card. After I purchased my tickets, I could not download them to my phone. My Ticketmaster account showed NO TICKET SALES. I called Ticketmaster, and was told to go to Walgreens, Publix, CVS or Walmart and purchase a gift card. Scratch off the numbers and give them the card number and security code. Then they would put my tickets purchase amount back on the card. Do you think I am Boo Boo the Fool! Read the reviews! Stay away! You will never see your money!

I had bought concert tickets back in October. I sold the tickets but never got the money for it. I have been calling and they always make me re enter my account number and they always tell me that I should be receiving the money in two weeks. It has not happened. Also they had me tried my debit card and still nothing. It was about 600 dollars that this company is stealing from me because it seems they can’t or they just don’t want to pay me. It’s been 5 months now and nobody seems smart enough to help me out when I call. I asked to be transferred to someone that can help me with my case and I believe they don’t have anyone. They sometimes hang up or they just tell me the same thing re enter your card or account number. I don’t know what else to do in order to get paid..

This company is very shady. They do not put in writing that certain tickets are non transferable. They also cannot refund your money. Example is the Monster Jam Pit part. It is an add on for the event. I called and then they informed me that they were not transferable or refundable. This company is horrible.

My wife and daughter purchased tickets through Ticketmaster for a concert, get to the arena and was told someone claimed the tickets and nothing they can do about it and called ticket master, no help!

I will never purchase from Ticketmaster again! They ripped me off on concert tickets. I was charged $880 for two tickets that other sites charged $215 for the same section and better sections. I take responsibility for not shopping around but I can’t believe that Ticketmaster would quadruple the price. Greedy, deceptive company. Never again!!!

Neither method worked, even though they work every time in other purchases. I called customer service. On hold 12 minutes. Left my number for a call back. 4 hours later, no call. I tried 2 payment methods twice. Verifying I entered it correctly.

“Easily transfer your tickets on Ticketmaster.com or the app” – I spent half an hour or more pulling my hair trying to “easily transfer” tickets to other members of my family. Turns out they had to create Ticketmaster accounts to accept them – and then the tickets are still accessible only on the web unless one downloads YET ANOTHER app. Not everyone has 128 gigs of storage space on their phone. And don’t get me started on all the extra fees. $25 worth of tickets cost $46. And now I found out student tickets to this event are, in fact, free thanks to a local bank AND I could have purchased the tickets – WITHOUT FEES – at the venue. But, of course, there’s no refund option. Ticketmaster has the absolute worst online ticketing system and is a thief. HIGHLY UNIMPRESSED. WOULD NOT RECOMMEND.

I purchased tickets for my brother's 65th birthday and the tickets never arrived, so I went online and it said they were processing, so I called and they said the tickets will be available on the night of the event. Got there and showed my proof of payment, seat numbers, all of it and they said the tickets weren't uploaded from Ticketmaster. I called Ticketmaster and they said they use a third party ticket agency and are not responsible. But it gets better. I asked for the third party's info to contact them and they wouldn't provide it. I just ate $370 and a blown birthday night with my brother. Tough pill to swallow. And now I'm dealing with their customer relations department in India and they couldn't care less and are washing their hands of it. So I'm stuck.

Bought tickets to the Cavs vs Magic game 2-24-24. I found out at arrival I had to transfer tickets to the SeatGeek app to use. While at the counter getting help from the cavs box office, I was told my tickets were already scanned/used. I then spent an hour on the phone with Ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office. 2 hours already wasted.

Purchased tickets to an event in LA. I live in Canada. I cannot get my passport in time. They won't give me a credit. They won't give me a refund. They basically just stole my money. Now I am scrambling trying to sell them on 3rd party sites because I can't list them on Ticketmaster cause I don't have a US bank account. They just block every angle so as to steal your hard earned money. Do not use this company ever. They don't care about you. They only care about money and they should be shut down. They make it so people can buy all the tickets and mark them up at ridiculous rates. And ticketmaster approves this kind of behavior.

If you are considering selling your concert tickets back through Ticketmaster, I would strongly discourage you! I sold my tickets 3 weeks ago and was supposed to receive payment within 5-7 business days. I called four days ago and they told me everything looked fine on their end and I was verified & that I should have my money two days ago. Still haven't received so called back today and was told there was a problem on their end and it showed that my payment method wasn't verified. They couldn't tell me when I would get my money...just said "five to seven business days." Ugh!!! I will never sell through Ticketmaster ever again!

Paid over $1800 dollars for bad bunny tickets that are now a fraction of the price. Lost over 300 because they decided to drop price without price matching for the rest of us. Real shady and scummy. Will never use again.

I wanted to purchase tickets to Blake Shelton as a gift for my son and his wife. I found the seats I wanted and thought I purchased from Ticketmaster. I saw the prices on their site and clicked on a button to purchase but I got switched to Tickets For Sale and not realizing it. That link was right on Ticketmaster’s site. I ordered them and received a confirmation of the order at the prices I saw. I had a weird feeling and checked my credit card the next day and I was charged $200 more that the confirmation I received. I realized there was exchange (thought I was buying in Canadian, living in Canada).

I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets. And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund.

Ticketmaster charged $200 more per ticket than the venue. I do not think this should even be allowed. Made a BIG mistake purchasing from ticket master and will not ever make that mistake again. So when they say that tickets may be more or less be certain it will be a lot more. Warning. Do not buy your tickets from this company!

Only having purchased tickets to an event one other time, my second time being just today I accidentally purchased the presale tickets to the wrong venue, in a different province. I was in instant panic mode as these tickets were for my kiddo's Grade 8 graduation present, so I called their customer support and spoke to Albert, I believe his name was. He was able help me right away and I actually got my card refunded within the next hour so I was able to get the tickets to the right venue. Absolutely phenomenal and quick service that saved me so much panic and anxiety! Much appreciated. <3

Purchased tickets to Shen Yuen on April 6th in Hollywood this morning (January 18th). Purchased 2 tickets at $190 each and parking for an additional $23. Made the purchase on my iPad using Apple Pay. As soon as I clicked submit, Apple Pay notified me that my card was used. And within a second or two, the Ticketmaster website displayed a pop up that my session had expired and that I would have to log in again to buy tickets. Ok I get it, there’s a time limit so as to give others an opportunity to purchase tickets, but then terminate the transaction before you charge my card.

I purchased tickets to Mavericks & Lakers game for 12/12/23 as early Christmas gift for husband. He's a truck driver so I had to tell him to make sure he takes off..well he couldn't take off. I'm thinking cool. I got insurance. Allianz took me thru the hoops to get a refund. Long story short I lost over $1400. Not rich at all. Ticketmaster refused to refund me. I notified Ticket Master in Nov. 10th. More than enough time to give me my money and Resale tickets instead they decided along with The sorry insurance they offered to steal from a poor customer who was just trying to do something special for their husband. Needless to say because of that we had no Christmas cause I couldn't afford anything else. I am so hurt and broken seeing I could have sold the tickets or just came alone had I'd known I'd be wronged. I followed the rules and lost big time.

Bought Blink182 tickets in November. My account was hacked mid December, tickets were stolen and sold off. Multiple purchases made through my account by hacker. Was able to fraud those through my credit card company. Called Ticket Master immediately and was told they would escalate it and look into the stolen tickets. Weeks go by and I have heard nothing. Repeated calls over a few weeks before I'm sent to the fraud company. Fraud company says I need to send receipts and call with credit card number. Was also told I can't get my pit tickets back because someone legit bought them. Both requests were completed. Was told 7 to 10 days for refund.

We went to the Ticketmaster site to buy tickets for a Christmas special. We were sold tickets that were resale tickets. We had no idea until the tickets didn’t come right away. We went direct to the venue website and we had paid 4 times the going rate! We repeatedly asked for help and refund but just got a runaround or no response.

From the exorbitant fees to the horrible customer service, any entertainment venue that utilizes this company is deplorable. I have had too many issues to count, lost money, been unable to make changes or even getting their site to work, etc. Only in government, monopolies and the entertainment industry can such failure be rewarded. I have stopped going to concerts that use this interface. Was willing to drop the $300/ticket for the postponed Aerosmith concert but dropped it immediately after it took me to Ticketmaster.

I purchased tickets to the Disturbed/Breaking Benjamin Tour. Being in Arizona, their equipment overheated and after waiting for 3 hours, they finally let everyone know that they would be rescheduling. Ticketmaster opened a refund window of 30 days, but since they were rescheduling, there wasn't a reason for me to request a refund. Then Breaking Benjamin just decides to not follow through and is no longer on the tour. Ticketmaster will no longer refund, and their customer service agents repeat the same exact thing, that I can transfer my tickets or resell them, but the resell button is not available, and if a band is no longer playing, why wouldn't they offer refunds? Horrible, incompetent customer service.

Bought tickets for Tool, the only option available was Platinum, which are more expensive than the VIP experience. A couple of days after I was looking for another ticket for my friend and I noticed there were more tickets available in the same section for half of the price. Algorithm, coincidence, bad platform or scam?! Tried to contact Ticketmaster, they agreed in writing to exchange the tickets but never processed the transaction.

Purchased 4 event tickets $556.00. Purchased tickets in wrong state..I immediately contacted them in 2mins.. Was told that it was nothing that could do.. There's no refund! I said it was a mistake. I was trying to purchase ticket for the same concert but in a different state. I live in Oakland, CA not Detroit Michigan..RUN FROM TICKETMASTER..NO CUSTOMER SERVICE!!

So I purchased Smackdown tickets for my girlfriend for Christmas, Ticketmaster fees were almost the same price as the tickets! No wonder Dave Matthews, Widespread Panic, & other musicians sued these scumbags! I will avoid doing business with Ticketmaster at all costs! If we don't pay their fees and do business with them they will change or go bankrupt!

I spent over $600 on hockey tickets. Once the order was placed and I got the email they gave me tickets in a different section in a further back row. I immediately called them and they would do nothing to resolve it. I told them the seats that I specifically ordered. My only option was to resell the wrong tickets that they sent me. And if they don't sell oh well. They are a trashy company. I will never do business with them again.

I have had a loss of $477 USD thanks to Ticketmaster and the massive shadiness and flat out theft of money owed to me for tickets I purchased 2 YEARS AGO and sold 6 months ago and STILL HAVE NOT RECEIVED PAYMENT - and I have spent countless hours, first online with their apparent "fan help" baloney, getting the run around on how to receive my funds. They sent the email stating my tickets had sold, yet after battling online and still getting no answers, and attempting to use the phone number they provide on their website and finding that number leads to nowhere, I went online to search for a phone number that does reach them.

For 2 day to purchase Monster Jam tickets for my son. I keep getting ERROR CODE U103. First person I talked to had no knowledge of what he was doing no answers just it was a technical issue they were working on. I asked how I was supposed to get tickets and he said call the Venue. The venue does not sell tickets. I kept asking what the technical issues was no reply. Second day I try again with multiple cards and multiple computers. Same Error. This guy is so full of it and asked for my address. They do not need an address. He said he escalated it but is it this guy lying or yesterday's guy lying or are they both lying. Frustrating experience. Why isn't there another ticket provider that can be used. Sounds like Ticketmaster has monopolized the industry.

I have never experienced such a bad customer service in my whole life. Such a business does not deserve to exist. Between the lies, the inconsistent answers, the empty canned responses, the interrupted calls... The staff openly lied/gave me wrong information, leading me to purchasing more tickets than I actually wanted. I honestly think that their staff is instructed to use shady tactics to extort customer's money. For several week in a row, they have tortured me psychologically. NEVER use Ticketmaster.

I was promised a refund by 3 different representatives! For Almost $700 for a fraudulent charge! Ticket Master Said they issued a refund and it was processing give it 30 days! I called back during those 30 days to confirm that the refund was still processing! I was told don't worry if I don't see it after 30 days call them back! Today I called back only to be told that the other representatives lied to me and there was no refund being processed!

I bought 4 seats ($ 5,400.00) to an Eric Clapton Crossroad event. Couldn't go, had to try to re-sell. Ticketmaster had overestimated or miscalculated the demand for these tickets so they tried to unload. $1,500.00 per seat tickets for $200.00 a few days before the event. So did I. Tried to list my tickets for sale on Ticketmaster - and matching Ticketsmaters pricing for seats they had available practically next to my seats.

On Oct 10/23 I purchased 2 tickets to an NHL hockey game in Edmonton AB. I also purchased ticket insurance from Allianz Global through Ticketmaster at the same time. When I discovered that I would not be able to attend the game, I contacted Allianz Global to get a refund only to be told that they only give refunds for a very limited circumstances. I tried to resell my tickets on Ticketmaster today and after 7 hours of frustration I have given up and will sell my tickets through Facebook marketplace instead. My experiences is that Ticketmaster is a total scam, I do not recommend using this service for anything!!!

I purchased 2 tickets for an Aerosmith concert in Phoenix. I live in Florida so I had to arrange travel, etc. The concert was cancelled months ago. I obviously had to cancel my travel plans. Because of travel and not knowing when the concert would eventually be, I asked for a refund. They told me I had to wait until it was deemed "refundable". The concert date has come and gone and they still have not made my refund available. Given the circumstances, this is beyond any measure of responsible business ethics, if not illegal. I'd like to know how much interest they have made on withholding our money? My tickets were nearly $2500. Multiply that by hundreds of thousands. It's just crazy. I hope some class action lawyers find out about Ticketmaster business ethics. They pretty much have a monopoly in event ticket sales and are screwing everyone for their own behalf.

I absolutely detested my Ticketmaster experience -- to the point that from now on I will forego attending any event for which Ticketmaster is the sole ticket source. Ticketmaster offers no alternative to a digital ticket, and issued me a digital ticket without offering me any options or securing my consent; apparently, the mere fact that I provided a cellphone number sufficed as far as you were concerned. You provided no opportunity to indicate a preference for digital or printed, and you did NOT secure my consent.

Good show, but my view was blocked by a pillar that was directly in front of my seat. There was no indication on my ticket that the view was obstructed. Had I known, I would have purchased a different seat.

I purchased tickets to a New York Nets game through Seat Geek. They use Ticketmaster as a third party to distribute the tickets. I received confirmation of the purchase through Seat Geek. However, I did not receive the tickets or any information about them from Ticketmaster. I don't understand a business where you purchase a product but do not receive the product until 24 hours before the event. Why should the consumer worry whether the tickets will be received before the event? This is a poor way to conduct business.

The worst experience buying tickets. There is no website that has more than 2 stars. The company has the worst possible treatment with people, the chat takes hours to respond, the managers don't even want to answer the phone and the operators have a little story that they tell everyone to get out of situations that they don't know about. With companies like these we are going to return to the time of going to the box office and buying tickets in person. HORRIBLE EXPERIENCE! Check everything before buying tickets with them. They're going to thank me.

First time selling a ticket through this garbage site and I already regret it. Customer service is useless. It’s been more than 12 days and they have yet to deposit my money. But they’re damn quick to take your money on the first day.

Listed 2 tickets for resale a week ago. Noticed that our seats were not open or listed. Ticketmaster claimed that they were listed and I said they were not showing as listed. They said they’d escalate my complaint twice but never received follow up any these tickets will now be wasted. Ticketmaster will be my last choice for tickets moving forward. Too bad Showpass or other ticket agencies don’t have the capacity to handle large events but maybe in the future there will be other agencies. Ticketmaster is a horrible service.

I bought 3 tickets for a concert on November 4th. After driving 3 hours they said that I transferred the tickets to someone but I never did and I couldn’t see the concert. On my first call to Ticketmaster they said the tickets were never use and nobody claimed them. After 5 phone calls to Ticketmaster they denied the refund saying that I did transfer them. Why was I going to drive 3 hours, paid for parking and hotel if I transferred the tickets, it doesn’t make any sense, they kept my money, almost $400, that’s how they do make money. I don’t recommend the use of this business.

I got tickets to see Beyonce, the concert was in August, I got the tickets in February. According to them you have to wait till the DAY OF THE CONCERT to get the tickets. They never sent the link for the tickets and will not give me a refund because the policy says no refund unless the concert was canceled or rescheduled. But it's ok if they don't send the tickets. I will never get anything from them again.

I sold tickets I had purchased through Ticketmaster at the end of October and was advised that I would be receiving a reimbursement within 5-7 business days. I have called the company 4 times to inquire about my reimbursement. Each time I have been told another 5-7 days. The latest call was today, and the customer service rep now told me that I will not be receiving payment until at least November 22nd. I have asked for a supervisor to contact me each time I have called. Each time I was informed that I would receive a call back within 24-48 hours. I have not received a call back at any point. Very dishonest company

I purchased tickets through Ticketmaster in February for the Luke Bryan concert, part of Bash on the Bay at Put in Bay for 8/24/23. Due to a terrible storm that came through on 8/23/23 that caused flooding and damage, the Luke Bryan concert was cancelled. Ticketmaster is telling me the concert was not cancelled and would not refund me. I also purchased tickets for the 2 day concert through Etix. They have already refunded me. No matter what information I provide, they will not confirm the cancellation and refund me the $300 I paid for these tickets 9 months ago.

There is this person named John **, phone number ** that is stealing customer's money for changing seat. He had me buying an amount of Apple card with guarantee that the money should be back to my bank account since last week. Unfortunately, no money was available on my gift card.

My bf and I were going to an event on the 15th of Dec I called Nov 14th to exchange tickets due to a graduation we forgot about. They charge $10 ticket to exchange. He paid $65 for the tickets for it being Friday so I called to exchange to Tuesday. Tickets on that day are $55 OK perfect we have an extra $20 and exchange was $20 great! Let's call it even? Ticketmaster manipulator said No! You have to exchange for same price or higher. Of course the next price up is $20. WTF. SO WE PAID $80 TO EXCHANGE THESE TICKETS! THIEF!

Purchased tickets to Depeche Mode in Seattle. Put two tickets up for resale. Had to link credit card, and debit card and bank account. Then had to verify account by providing amount of micro deposits. Then had to fill out 1099. Then wait 7 days. Was told that I would not have to repeat the process. Had to sell 2 more tickets. Waited 7 days. No payment. No contact from Ticketmaster so I called them. After an hour on the phone was told I had to delete and re-enter my bank account information and wait ANOTHER 7-10 days. Absolute crooks. They sit on your money and draw interest with no recourse for the customer. Think of all that money that they draw interest on and then 1099 the profit away. SEC and the IRS should really take a look at their business practices.

My son purchased tickets for an event at $484. Our travel plans changed so I called 4 weeks before the event to exchange them and was told since they were on his Ticketmaster account I needed them transferred to my account - so he transferred them to me. (1 hour of phone time) When I called to exchange them another representative advised they had to be transferred back to the original purchaser's account, so I transferred them back (1 hour of phone time). When I called back to exchange them I was told that they could not be exchanged for a different night - just different seats for the same night - WHY WASN'T I TOLD THAT TO BEGIN WITH?? I was then told I had to contact the venue to get approval to exchange them for a different night. (1 more hour on the phone).

Ticketmaster continues to provide a horrible customer experience when we're forced to use them to try and get event tickets. High volume events result in website errors, and lost tickets. I was flagged as a bot and ejected from the ticket queue.

Straight out liars and thieves. Was promised a "refund" in 5-7 business days. 8 days later I started calling. 14 calls. I've been told it'll be 90 more days and a paper check. I've been told I'll be paid two weeks after the event. I've been told it'll be another 5-7 days. I've been told ... well, you get it... Ticketmaster has my tickets AND my 2500$+. They are straight out Refusing to pay me. I have been told every time this is being escalated and you will be called in blank amount of time. 15 requests, not one single call back.

We bought tickets to the Halloween Hootenanny in Vegas. Had rooms, drive 3 hours to get there. The lineup was Ministry, Filter, Alice Cooper and Rob Zombie. Rob Zombie about 3 hours before show because he was sick. We liked other 3 bands so we did not ask for refund and went to show. Only 1 of the bands Alice Cooper played. We even bought the insurance for tickets and I just filled a claim and Ticketmaster acts like they have nothing to do with it. I don't trust these shady ** anymore, what are the extra fees with this company if they can't even honor the tickets they are selling.

I just ordered what I thought was three tickets from your resale option. When I selected the tickets, it selected all three seats. I was rushed to check out, and when I checked out, and the sale was made, there was two stars showing that I would receive one seat. This is deceptive. Your site made me think I was selecting three seats. I then call the support people, and they laugh at me, and are obviously from a call center that's outside our country. I asked to talk to a manager and he said he's not allowed to do that. Is this how Ticketmaster treats its customers? I need answers and a manager to contact me, but no one seems to care. How do I get help? Is there anyone who understands what I am saying? The website is MISLEADING, and no one seems to care. I guess I have to now dispute the charge with Amex, because I was tricked, laughed at, and then left in the dust. What a despicable company.

I wish I could give TM a zero. Tried to purchase two tickets but after selecting the first seat was routed to a "second verification" page. Twice requested a verification code which never arrived. Then had to cancel the order and start again. However the aisle seat I selected was unavailable, presumably because TM's program delayed returning it to inventory. Refreshed a few times without success and purchase the next two seats in. Then in chat and emails explained the problem and asked that my further in seat be exchanged for the aisle seat. TM chat and emails advised that because the aisle seat was $20 cheaper! No exchange was available and no refund was available either. This is what we pay exorbitant SERVICE fees for? Why does any artist allow TM to sell their tickets?

I purchased 2 tickets to go see Gabriel Iglesias in Jacksonville FL w/the insurance. I live 5 hours away and got Covid, the ins provider doesn’t want to not ticket master. So basically I gave 400 dollars away. I’m extremely disappointed in how this turned out and will never purchase anything from Ticketmaster or the ins company y’all.