Ticketmaster Reviews

Just look at all the reviews. They're just in it for the money. Once they have yours they could care less about the customer. I purchased 7 tickets and had problems. Immediately called them and they were no help. Just want your money then forget about you.

I purchased 2 tickets to Joe Bonamassa in November in Sacramento. I immediately realized I'd chosen the wrong seats. I asked for an exchange. They said sure, but it's an extra $10/ticket. And because they're pre-sale tickets, they said they couldn't exchange them until they're publicly released. I asked if they'd sell me my preferred tickets in addition to the ones I already had and they gladly said that they would. So they could make the exchange if they wanted to. They just don't want to accommodate fans even when they're charging for the activity. Congress needs to break Ticketmaster up.

Do not try to resell tickets on Ticketmaster. On April 7, 2023 I purchased tickets from Ticketmaster to Bruce Springsteen at Camden Yards in Baltimore, Maryland for September 2023. Mr. Springsteen was ill and canceled all concerts for the month. It was rescheduled for September 13, 2024. We cannot attend on that date. I listed the tickets for resale at a price less than I paid.

I purchased my 2 tickets for Mariah the Scientist show held at The House of Blues Saturday 4/6/24 because I trusted the site and use them often. I am not sure who is to blame but they refused to give me a refund. Upon arrive at my seats 2 other females also arrived showing me they had purchased the exact same seats as me. We spoke to the usher and a staff member but they said all we could do was stand. This is not what I paid all of this money for. IF I wanted to stand I would have bought the cheaper standing room only tickets. This is such a disappointment and ruined the experience for me. Several other people had the same situation and were all crammed into this area without the seats we paid our hard earned money on. Shame on Ticketmaster. I feel like I was scammed.

Purchased tickets for a popular concert in Oakland arena- Payments done, tickets issued- All set but to my surprise after 3 weeks my tickets are cancelled / order cancelled with a Note from Agent of "Violating terms of use". When asked what was terms violated, there is no answer.. Total Scam.. Now I see my 2 seats are sold 3x the price I bought.. within a week of cancelling.. TicketMaster Ticket(scam)Master where they cancel without any reason and resell higher based on demand... Good luck.

I ordered tickets to Credit One Tennis event back in January 2024. One set of tickets thru Vivid and that worked fine. Then next day thru Ticketmaster. When I went to collect the tickets someone else had taken them. I chatted and called Ticketmaster about 20 times for weeks up to the day before the event and got nothing from them except excuses. No remedy, refund or tickets. I was unable to go to the second day of the event. Frankly my worse experience ever. Never going to use them again. I think they resold them at a higher price. Very shady company. BEWARE OF BEING SCAMMED.

I called to get a refund for an event at the Barclay's. It was a birthed present to my son. We arrived, got in the door well after half-time and we really only had the chance to sit in our seats for 10 to 15 minutes. There was chaos at the entrance, and our seats had been given to another family. I reached out to guest services. I reached out to Ticketmaster for a refund. My issue was thrown to escalations where an Allicia sends an email saying I have complimentary tickets from Barclay's. Not true. I email her no response. I call back and get told I can't speak to escalations or a supervisor. So I send a screenshot to this Allicia P and still no response. Buying anything from this scam site is like throwing your money away if you should have any issues or concerns with the ticket. Customer service is a disaster. Not a good company to buy from.

If I didn't better, I'd say Ticketmaster was a scam. Don't both buying event insurance, it's useless. You might get a refund if you prove someone died before the event. I'm surprised any ticket venue would even want to use this company. Avoid it if possible. Customer Service is pretty much nonexistent.

I purchased tickets from Ticketmaster thinking I was buying them from Ticketmaster for an amount I agreed upon. Ticketmaster secretly sold me some tickets from a 3rd party named Ticketsdirty Heads and triple the amount was withdrawn from my account ($128 tickets x 2 plus 80 taxes, etc - $595.00 even was withdrawn from my account). As the other recent review said I was trying to avoid third-party retailers at all cost but somehow Ticketmaster snuck it in on me. I agreed, Be careful. Read all the writing. Make sure you're buying from the original seller. I also Would not recommend Ticketmaster and disputing the charges with my bank. I will file a small claims lawsuit against them as I took screenshots of everything as I was purchasing. Tell Ticketmaster I wrote this: Govern Yourselves Accordingly.

I purchased some tickets from Ticketmaster thinking I was buying them from the original seller. Come to find out Ticketmaster secretly sold me some tickets from SeatGeek. I was trying to avoid third-party retailers at all cost but somehow Ticketmaster snuck it in on me. Be careful. Read all the writing. Make sure you're buying from the original seller. Would not recommend Ticketmaster to anyone.

They will not refund your money unless you fill out a 1099 form from the IRS. Don’t use this company. It’s a ripoff… Horrible horrible horrible horrible. Awful awful awful awful. Terrible terrible terrible terrible.

Made a Ticketmaster account, which was a HOT MESS! Purchased the tickets with my credit card. After I purchased my tickets, I could not download them to my phone. My Ticketmaster account showed NO TICKET SALES. I called Ticketmaster, and was told to go to Walgreens, Publix, CVS or Walmart and purchase a gift card. Scratch off the numbers and give them the card number and security code. Then they would put my tickets purchase amount back on the card. Do you think I am Boo Boo the Fool! Read the reviews! Stay away! You will never see your money!

I had bought concert tickets back in October. I sold the tickets but never got the money for it. I have been calling and they always make me re enter my account number and they always tell me that I should be receiving the money in two weeks. It has not happened. Also they had me tried my debit card and still nothing. It was about 600 dollars that this company is stealing from me because it seems they can’t or they just don’t want to pay me. It’s been 5 months now and nobody seems smart enough to help me out when I call. I asked to be transferred to someone that can help me with my case and I believe they don’t have anyone. They sometimes hang up or they just tell me the same thing re enter your card or account number. I don’t know what else to do in order to get paid..

This company is very shady. They do not put in writing that certain tickets are non transferable. They also cannot refund your money. Example is the Monster Jam Pit part. It is an add on for the event. I called and then they informed me that they were not transferable or refundable. This company is horrible.

My wife and daughter purchased tickets through Ticketmaster for a concert, get to the arena and was told someone claimed the tickets and nothing they can do about it and called ticket master, no help!

I will never purchase from Ticketmaster again! They ripped me off on concert tickets. I was charged $880 for two tickets that other sites charged $215 for the same section and better sections. I take responsibility for not shopping around but I can’t believe that Ticketmaster would quadruple the price. Greedy, deceptive company. Never again!!!

Neither method worked, even though they work every time in other purchases. I called customer service. On hold 12 minutes. Left my number for a call back. 4 hours later, no call. I tried 2 payment methods twice. Verifying I entered it correctly.

“Easily transfer your tickets on Ticketmaster.com or the app” – I spent half an hour or more pulling my hair trying to “easily transfer” tickets to other members of my family. Turns out they had to create Ticketmaster accounts to accept them – and then the tickets are still accessible only on the web unless one downloads YET ANOTHER app. Not everyone has 128 gigs of storage space on their phone. And don’t get me started on all the extra fees. $25 worth of tickets cost $46. And now I found out student tickets to this event are, in fact, free thanks to a local bank AND I could have purchased the tickets – WITHOUT FEES – at the venue. But, of course, there’s no refund option. Ticketmaster has the absolute worst online ticketing system and is a thief. HIGHLY UNIMPRESSED. WOULD NOT RECOMMEND.

I purchased tickets for my brother's 65th birthday and the tickets never arrived, so I went online and it said they were processing, so I called and they said the tickets will be available on the night of the event. Got there and showed my proof of payment, seat numbers, all of it and they said the tickets weren't uploaded from Ticketmaster. I called Ticketmaster and they said they use a third party ticket agency and are not responsible. But it gets better. I asked for the third party's info to contact them and they wouldn't provide it. I just ate $370 and a blown birthday night with my brother. Tough pill to swallow. And now I'm dealing with their customer relations department in India and they couldn't care less and are washing their hands of it. So I'm stuck.

Bought tickets to the Cavs vs Magic game 2-24-24. I found out at arrival I had to transfer tickets to the SeatGeek app to use. While at the counter getting help from the cavs box office, I was told my tickets were already scanned/used. I then spent an hour on the phone with Ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office. 2 hours already wasted.

Purchased tickets to an event in LA. I live in Canada. I cannot get my passport in time. They won't give me a credit. They won't give me a refund. They basically just stole my money. Now I am scrambling trying to sell them on 3rd party sites because I can't list them on Ticketmaster cause I don't have a US bank account. They just block every angle so as to steal your hard earned money. Do not use this company ever. They don't care about you. They only care about money and they should be shut down. They make it so people can buy all the tickets and mark them up at ridiculous rates. And ticketmaster approves this kind of behavior.

If you are considering selling your concert tickets back through Ticketmaster, I would strongly discourage you! I sold my tickets 3 weeks ago and was supposed to receive payment within 5-7 business days. I called four days ago and they told me everything looked fine on their end and I was verified & that I should have my money two days ago. Still haven't received so called back today and was told there was a problem on their end and it showed that my payment method wasn't verified. They couldn't tell me when I would get my money...just said "five to seven business days." Ugh!!! I will never sell through Ticketmaster ever again!

Paid over $1800 dollars for bad bunny tickets that are now a fraction of the price. Lost over 300 because they decided to drop price without price matching for the rest of us. Real shady and scummy. Will never use again.

I wanted to purchase tickets to Blake Shelton as a gift for my son and his wife. I found the seats I wanted and thought I purchased from Ticketmaster. I saw the prices on their site and clicked on a button to purchase but I got switched to Tickets For Sale and not realizing it. That link was right on Ticketmaster’s site. I ordered them and received a confirmation of the order at the prices I saw. I had a weird feeling and checked my credit card the next day and I was charged $200 more that the confirmation I received. I realized there was exchange (thought I was buying in Canadian, living in Canada).

I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets. And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund.

Ticketmaster charged $200 more per ticket than the venue. I do not think this should even be allowed. Made a BIG mistake purchasing from ticket master and will not ever make that mistake again. So when they say that tickets may be more or less be certain it will be a lot more. Warning. Do not buy your tickets from this company!

Only having purchased tickets to an event one other time, my second time being just today I accidentally purchased the presale tickets to the wrong venue, in a different province. I was in instant panic mode as these tickets were for my kiddo's Grade 8 graduation present, so I called their customer support and spoke to Albert, I believe his name was. He was able help me right away and I actually got my card refunded within the next hour so I was able to get the tickets to the right venue. Absolutely phenomenal and quick service that saved me so much panic and anxiety! Much appreciated. <3

Purchased tickets to Shen Yuen on April 6th in Hollywood this morning (January 18th). Purchased 2 tickets at $190 each and parking for an additional $23. Made the purchase on my iPad using Apple Pay. As soon as I clicked submit, Apple Pay notified me that my card was used. And within a second or two, the Ticketmaster website displayed a pop up that my session had expired and that I would have to log in again to buy tickets. Ok I get it, there’s a time limit so as to give others an opportunity to purchase tickets, but then terminate the transaction before you charge my card.

I purchased tickets to Mavericks & Lakers game for 12/12/23 as early Christmas gift for husband. He's a truck driver so I had to tell him to make sure he takes off..well he couldn't take off. I'm thinking cool. I got insurance. Allianz took me thru the hoops to get a refund. Long story short I lost over $1400. Not rich at all. Ticketmaster refused to refund me. I notified Ticket Master in Nov. 10th. More than enough time to give me my money and Resale tickets instead they decided along with The sorry insurance they offered to steal from a poor customer who was just trying to do something special for their husband. Needless to say because of that we had no Christmas cause I couldn't afford anything else. I am so hurt and broken seeing I could have sold the tickets or just came alone had I'd known I'd be wronged. I followed the rules and lost big time.

Bought Blink182 tickets in November. My account was hacked mid December, tickets were stolen and sold off. Multiple purchases made through my account by hacker. Was able to fraud those through my credit card company. Called Ticket Master immediately and was told they would escalate it and look into the stolen tickets. Weeks go by and I have heard nothing. Repeated calls over a few weeks before I'm sent to the fraud company. Fraud company says I need to send receipts and call with credit card number. Was also told I can't get my pit tickets back because someone legit bought them. Both requests were completed. Was told 7 to 10 days for refund.

We went to the Ticketmaster site to buy tickets for a Christmas special. We were sold tickets that were resale tickets. We had no idea until the tickets didn’t come right away. We went direct to the venue website and we had paid 4 times the going rate! We repeatedly asked for help and refund but just got a runaround or no response.

From the exorbitant fees to the horrible customer service, any entertainment venue that utilizes this company is deplorable. I have had too many issues to count, lost money, been unable to make changes or even getting their site to work, etc. Only in government, monopolies and the entertainment industry can such failure be rewarded. I have stopped going to concerts that use this interface. Was willing to drop the $300/ticket for the postponed Aerosmith concert but dropped it immediately after it took me to Ticketmaster.

I purchased tickets to the Disturbed/Breaking Benjamin Tour. Being in Arizona, their equipment overheated and after waiting for 3 hours, they finally let everyone know that they would be rescheduling. Ticketmaster opened a refund window of 30 days, but since they were rescheduling, there wasn't a reason for me to request a refund. Then Breaking Benjamin just decides to not follow through and is no longer on the tour. Ticketmaster will no longer refund, and their customer service agents repeat the same exact thing, that I can transfer my tickets or resell them, but the resell button is not available, and if a band is no longer playing, why wouldn't they offer refunds? Horrible, incompetent customer service.

Bought tickets for Tool, the only option available was Platinum, which are more expensive than the VIP experience. A couple of days after I was looking for another ticket for my friend and I noticed there were more tickets available in the same section for half of the price. Algorithm, coincidence, bad platform or scam?! Tried to contact Ticketmaster, they agreed in writing to exchange the tickets but never processed the transaction.

Purchased 4 event tickets $556.00. Purchased tickets in wrong state..I immediately contacted them in 2mins.. Was told that it was nothing that could do.. There's no refund! I said it was a mistake. I was trying to purchase ticket for the same concert but in a different state. I live in Oakland, CA not Detroit Michigan..RUN FROM TICKETMASTER..NO CUSTOMER SERVICE!!

So I purchased Smackdown tickets for my girlfriend for Christmas, Ticketmaster fees were almost the same price as the tickets! No wonder Dave Matthews, Widespread Panic, & other musicians sued these scumbags! I will avoid doing business with Ticketmaster at all costs! If we don't pay their fees and do business with them they will change or go bankrupt!

I spent over $600 on hockey tickets. Once the order was placed and I got the email they gave me tickets in a different section in a further back row. I immediately called them and they would do nothing to resolve it. I told them the seats that I specifically ordered. My only option was to resell the wrong tickets that they sent me. And if they don't sell oh well. They are a trashy company. I will never do business with them again.

I have had a loss of $477 USD thanks to Ticketmaster and the massive shadiness and flat out theft of money owed to me for tickets I purchased 2 YEARS AGO and sold 6 months ago and STILL HAVE NOT RECEIVED PAYMENT - and I have spent countless hours, first online with their apparent "fan help" baloney, getting the run around on how to receive my funds. They sent the email stating my tickets had sold, yet after battling online and still getting no answers, and attempting to use the phone number they provide on their website and finding that number leads to nowhere, I went online to search for a phone number that does reach them.

For 2 day to purchase Monster Jam tickets for my son. I keep getting ERROR CODE U103. First person I talked to had no knowledge of what he was doing no answers just it was a technical issue they were working on. I asked how I was supposed to get tickets and he said call the Venue. The venue does not sell tickets. I kept asking what the technical issues was no reply. Second day I try again with multiple cards and multiple computers. Same Error. This guy is so full of it and asked for my address. They do not need an address. He said he escalated it but is it this guy lying or yesterday's guy lying or are they both lying. Frustrating experience. Why isn't there another ticket provider that can be used. Sounds like Ticketmaster has monopolized the industry.

I have never experienced such a bad customer service in my whole life. Such a business does not deserve to exist. Between the lies, the inconsistent answers, the empty canned responses, the interrupted calls... The staff openly lied/gave me wrong information, leading me to purchasing more tickets than I actually wanted. I honestly think that their staff is instructed to use shady tactics to extort customer's money. For several week in a row, they have tortured me psychologically. NEVER use Ticketmaster.

I was promised a refund by 3 different representatives! For Almost $700 for a fraudulent charge! Ticket Master Said they issued a refund and it was processing give it 30 days! I called back during those 30 days to confirm that the refund was still processing! I was told don't worry if I don't see it after 30 days call them back! Today I called back only to be told that the other representatives lied to me and there was no refund being processed!

I bought 4 seats ($ 5,400.00) to an Eric Clapton Crossroad event. Couldn't go, had to try to re-sell. Ticketmaster had overestimated or miscalculated the demand for these tickets so they tried to unload. $1,500.00 per seat tickets for $200.00 a few days before the event. So did I. Tried to list my tickets for sale on Ticketmaster - and matching Ticketsmaters pricing for seats they had available practically next to my seats.

On Oct 10/23 I purchased 2 tickets to an NHL hockey game in Edmonton AB. I also purchased ticket insurance from Allianz Global through Ticketmaster at the same time. When I discovered that I would not be able to attend the game, I contacted Allianz Global to get a refund only to be told that they only give refunds for a very limited circumstances. I tried to resell my tickets on Ticketmaster today and after 7 hours of frustration I have given up and will sell my tickets through Facebook marketplace instead. My experiences is that Ticketmaster is a total scam, I do not recommend using this service for anything!!!

I purchased 2 tickets for an Aerosmith concert in Phoenix. I live in Florida so I had to arrange travel, etc. The concert was cancelled months ago. I obviously had to cancel my travel plans. Because of travel and not knowing when the concert would eventually be, I asked for a refund. They told me I had to wait until it was deemed "refundable". The concert date has come and gone and they still have not made my refund available. Given the circumstances, this is beyond any measure of responsible business ethics, if not illegal. I'd like to know how much interest they have made on withholding our money? My tickets were nearly $2500. Multiply that by hundreds of thousands. It's just crazy. I hope some class action lawyers find out about Ticketmaster business ethics. They pretty much have a monopoly in event ticket sales and are screwing everyone for their own behalf.

I absolutely detested my Ticketmaster experience -- to the point that from now on I will forego attending any event for which Ticketmaster is the sole ticket source. Ticketmaster offers no alternative to a digital ticket, and issued me a digital ticket without offering me any options or securing my consent; apparently, the mere fact that I provided a cellphone number sufficed as far as you were concerned. You provided no opportunity to indicate a preference for digital or printed, and you did NOT secure my consent.

Good show, but my view was blocked by a pillar that was directly in front of my seat. There was no indication on my ticket that the view was obstructed. Had I known, I would have purchased a different seat.

I purchased tickets to a New York Nets game through Seat Geek. They use Ticketmaster as a third party to distribute the tickets. I received confirmation of the purchase through Seat Geek. However, I did not receive the tickets or any information about them from Ticketmaster. I don't understand a business where you purchase a product but do not receive the product until 24 hours before the event. Why should the consumer worry whether the tickets will be received before the event? This is a poor way to conduct business.

The worst experience buying tickets. There is no website that has more than 2 stars. The company has the worst possible treatment with people, the chat takes hours to respond, the managers don't even want to answer the phone and the operators have a little story that they tell everyone to get out of situations that they don't know about. With companies like these we are going to return to the time of going to the box office and buying tickets in person. HORRIBLE EXPERIENCE! Check everything before buying tickets with them. They're going to thank me.

First time selling a ticket through this garbage site and I already regret it. Customer service is useless. It’s been more than 12 days and they have yet to deposit my money. But they’re damn quick to take your money on the first day.

Listed 2 tickets for resale a week ago. Noticed that our seats were not open or listed. Ticketmaster claimed that they were listed and I said they were not showing as listed. They said they’d escalate my complaint twice but never received follow up any these tickets will now be wasted. Ticketmaster will be my last choice for tickets moving forward. Too bad Showpass or other ticket agencies don’t have the capacity to handle large events but maybe in the future there will be other agencies. Ticketmaster is a horrible service.

I bought 3 tickets for a concert on November 4th. After driving 3 hours they said that I transferred the tickets to someone but I never did and I couldn’t see the concert. On my first call to Ticketmaster they said the tickets were never use and nobody claimed them. After 5 phone calls to Ticketmaster they denied the refund saying that I did transfer them. Why was I going to drive 3 hours, paid for parking and hotel if I transferred the tickets, it doesn’t make any sense, they kept my money, almost $400, that’s how they do make money. I don’t recommend the use of this business.

I got tickets to see Beyonce, the concert was in August, I got the tickets in February. According to them you have to wait till the DAY OF THE CONCERT to get the tickets. They never sent the link for the tickets and will not give me a refund because the policy says no refund unless the concert was canceled or rescheduled. But it's ok if they don't send the tickets. I will never get anything from them again.

I sold tickets I had purchased through Ticketmaster at the end of October and was advised that I would be receiving a reimbursement within 5-7 business days. I have called the company 4 times to inquire about my reimbursement. Each time I have been told another 5-7 days. The latest call was today, and the customer service rep now told me that I will not be receiving payment until at least November 22nd. I have asked for a supervisor to contact me each time I have called. Each time I was informed that I would receive a call back within 24-48 hours. I have not received a call back at any point. Very dishonest company

I purchased tickets through Ticketmaster in February for the Luke Bryan concert, part of Bash on the Bay at Put in Bay for 8/24/23. Due to a terrible storm that came through on 8/23/23 that caused flooding and damage, the Luke Bryan concert was cancelled. Ticketmaster is telling me the concert was not cancelled and would not refund me. I also purchased tickets for the 2 day concert through Etix. They have already refunded me. No matter what information I provide, they will not confirm the cancellation and refund me the $300 I paid for these tickets 9 months ago.

There is this person named John **, phone number ** that is stealing customer's money for changing seat. He had me buying an amount of Apple card with guarantee that the money should be back to my bank account since last week. Unfortunately, no money was available on my gift card.

My bf and I were going to an event on the 15th of Dec I called Nov 14th to exchange tickets due to a graduation we forgot about. They charge $10 ticket to exchange. He paid $65 for the tickets for it being Friday so I called to exchange to Tuesday. Tickets on that day are $55 OK perfect we have an extra $20 and exchange was $20 great! Let's call it even? Ticketmaster manipulator said No! You have to exchange for same price or higher. Of course the next price up is $20. WTF. SO WE PAID $80 TO EXCHANGE THESE TICKETS! THIEF!

Purchased tickets to Depeche Mode in Seattle. Put two tickets up for resale. Had to link credit card, and debit card and bank account. Then had to verify account by providing amount of micro deposits. Then had to fill out 1099. Then wait 7 days. Was told that I would not have to repeat the process. Had to sell 2 more tickets. Waited 7 days. No payment. No contact from Ticketmaster so I called them. After an hour on the phone was told I had to delete and re-enter my bank account information and wait ANOTHER 7-10 days. Absolute crooks. They sit on your money and draw interest with no recourse for the customer. Think of all that money that they draw interest on and then 1099 the profit away. SEC and the IRS should really take a look at their business practices.

My son purchased tickets for an event at $484. Our travel plans changed so I called 4 weeks before the event to exchange them and was told since they were on his Ticketmaster account I needed them transferred to my account - so he transferred them to me. (1 hour of phone time) When I called to exchange them another representative advised they had to be transferred back to the original purchaser's account, so I transferred them back (1 hour of phone time). When I called back to exchange them I was told that they could not be exchanged for a different night - just different seats for the same night - WHY WASN'T I TOLD THAT TO BEGIN WITH?? I was then told I had to contact the venue to get approval to exchange them for a different night. (1 more hour on the phone).

Ticketmaster continues to provide a horrible customer experience when we're forced to use them to try and get event tickets. High volume events result in website errors, and lost tickets. I was flagged as a bot and ejected from the ticket queue.

Straight out liars and thieves. Was promised a "refund" in 5-7 business days. 8 days later I started calling. 14 calls. I've been told it'll be 90 more days and a paper check. I've been told I'll be paid two weeks after the event. I've been told it'll be another 5-7 days. I've been told ... well, you get it... Ticketmaster has my tickets AND my 2500$+. They are straight out Refusing to pay me. I have been told every time this is being escalated and you will be called in blank amount of time. 15 requests, not one single call back.

We bought tickets to the Halloween Hootenanny in Vegas. Had rooms, drive 3 hours to get there. The lineup was Ministry, Filter, Alice Cooper and Rob Zombie. Rob Zombie about 3 hours before show because he was sick. We liked other 3 bands so we did not ask for refund and went to show. Only 1 of the bands Alice Cooper played. We even bought the insurance for tickets and I just filled a claim and Ticketmaster acts like they have nothing to do with it. I don't trust these shady ** anymore, what are the extra fees with this company if they can't even honor the tickets they are selling.

I just ordered what I thought was three tickets from your resale option. When I selected the tickets, it selected all three seats. I was rushed to check out, and when I checked out, and the sale was made, there was two stars showing that I would receive one seat. This is deceptive. Your site made me think I was selecting three seats. I then call the support people, and they laugh at me, and are obviously from a call center that's outside our country. I asked to talk to a manager and he said he's not allowed to do that. Is this how Ticketmaster treats its customers? I need answers and a manager to contact me, but no one seems to care. How do I get help? Is there anyone who understands what I am saying? The website is MISLEADING, and no one seems to care. I guess I have to now dispute the charge with Amex, because I was tricked, laughed at, and then left in the dust. What a despicable company.

I wish I could give TM a zero. Tried to purchase two tickets but after selecting the first seat was routed to a "second verification" page. Twice requested a verification code which never arrived. Then had to cancel the order and start again. However the aisle seat I selected was unavailable, presumably because TM's program delayed returning it to inventory. Refreshed a few times without success and purchase the next two seats in. Then in chat and emails explained the problem and asked that my further in seat be exchanged for the aisle seat. TM chat and emails advised that because the aisle seat was $20 cheaper! No exchange was available and no refund was available either. This is what we pay exorbitant SERVICE fees for? Why does any artist allow TM to sell their tickets?

I purchased 2 tickets to go see Gabriel Iglesias in Jacksonville FL w/the insurance. I live 5 hours away and got Covid, the ins provider doesn’t want to not ticket master. So basically I gave 400 dollars away. I’m extremely disappointed in how this turned out and will never purchase anything from Ticketmaster or the ins company y’all.

I called Ticketmaster to add one additional seat, near three other tickets I had purchased. They were able to find a seat directly behind us, but when I went to purchase the ticket, they claimed they could not take payment via debit or credit I had to buy a Ticketmaster gift card as the form of payment to purchase this ticket, I purchased the gift card and spoke with four different representatives who told me there was something wrong with the gift card. I was able to get a refund for that. I then purchased a second Ticketmaster gift card, received the card number and pin, provided it to another ticketmaster representative who promised me, I would have my ticket by the end of the day.

I paid $478.00 for an "Eagles Band" Ticket in Detroit, MI for 10/13/23. I lost my Cell Phone 4 hrs before the Concert. I used my friend's device to try to get in my Yahoo email to retrieve my ticket. It required a push from my phone that I didn't have. I spent over one hour on the phone with Ticketmaster. I had the order number, row, seat and Credit card information. They said that they were looking at my ticket but couldn't release it to my friend's email or text. I missed the concert. Lost out on $478. I am disgusted. Never again Ticketmaster.

The Bruce Springsteen concert was changed to a new date. I had 4 tickets for the original date. One of my friends could not attend the new date so I was using the Chat help on Ticketmaster to try and get a refund for one ticket only. They completely messed it up and cancelled all my tickets. They would not let me talk to a person on phone, I had to go through 3 different chat personal. I was told I had to go onto the event site and repurchase my tickets. They would not help me at all, even though they were the ones that messed up my order. When trying to repurchase I was told that I could not purchase any more because I had already purchased 4 tickets. (Which I had lost because of Ticketmaster!!) I was told to use another Ticketmaster account or credit card which I don't have.

Sold a ticket on Ticketmaster because I couldn't attend the event. Ticket was used. It's been 3 weeks now and still no money from my ticket sale but yet the event was enjoyed by someone who bought the ticket. I involved the authorities and a lawyer hoping to get them shut down.

I am no longer able to attend Dave Chapelle concert for medical reasons and even offered to provide documentation stating this. They refuse to refund me despite this, and keep saying to transfer my tickets to a friend or family member as a gift... now I am out $500. I am reporting them to the BBB and disputing my transaction. Ridiculous. I refuse to purchase from them again. No thanks to Irene E. who "helped" me.

Strongly recommend that no one uses this site for buying or selling tickets. Scammed for 1,018$. Could not attend event, so I "sold" tickets and was offered only 73% of what I paid for them. Then I never received payment after I followed their ridiculous banking requirements and instructions. BEWARE.

I purchased tickets to the Aerosmith, peace out tour in Dallas and delayed my move to Puerto Vallarta by three weeks so I could see the concert. The concert was canceled, we have no idea if it will be rescheduled, more importantly I will be living in Mexico, For Ticketmaster, which is part of Live Nation to say they’re not refunding my money because there’s a chance they might reschedule is just wrong. Even if they did reschedule six months later, I will no longer be in the country so they’re basically stealing. The Department of Justice needs to go after these folks.

Buyer beware! Found out that "resale" tickets for an event does not mean that the event is sold out. After purchase from Ticketmaster, I went to the venue site for driving directions only to find that there were many unsold seats at less than half the price I paid to Ticketmaster. The chat bot did not resolve my refund request within 2 hours of purchase, stating there was no option for that. I was shocked that Ticketmaster was charging excessively for tickets. I will not be purchasing tickets from Ticketmaster again.

When using the automated Customer Service section of Ticketmaster, the auto-bot was not able to answer my question. The bot then stated that they would connect me with an agent. To my surprise, this is what it said "Fan Support's avatar. Thanks, I’m connecting you to an agent. When we reply you'll see an update here, as well as via an email notification. You can come and go from this chat at any time and I'll save your place! We'll respond within 4 hours." This is how much Ticketmaster cares about it's customers. They expect you to wait at your computer for up to 4 hours before talking to a human. It's bad enough that they charge "convenience" fees that are more than 50% of the ticket price, for doing next to nothing.

Covid happened and they wouldn’t refund any of the $600 dollars I spent for VIP tickets. And wouldn’t do an exchange either! I would’ve exchanged and not asked for cash back. But they wouldn’t do it and NEVER answered any emails or phone calls till now, saying I’m ** out of luck! They suck!

What a scam! Ticketmaster is trying to gauge interest in an event and "needing to add extra dates" based on people registering ahead of time with no visibility of price or availability! Ticketmaster should have to disclose those details before people agree to register! We should know whether we can afford it BEFORE we register. Unfortunately, Ticketmaster thinks that people registering unknowingly equals the amount of people who actually want to buy tickets. That is incorrect. We, the people, cannot afford your $565 tickets for the WORST SEATS at a concert featuring a tiny, little lip-syncing, brand-new pop star's concert.

$18.25 is exorbitant to charge for ordering two tickets. How would everyone like to pay that for their groceries as a convenience fee. It's just another way to grab our money. Also, the receipt they sent cannot get me into the concert. It's set up for a smart phone, which I don't have. Their instructions for chat online is terrible. I had to fumble and finally got a robot, who couldn't answer my question for how do I get into the concert. I have to wait until tomorrow to get that answer. My order: # 58-19788/ARZ for the Little River Band in Camp Verde. I hate greed with impudence. My name is Lou and I stand by my review.

I received 2 transferred tickets to a concert, I accepted the 2 tickets even received a confirmation email. Tickets were in my Ticketmaster and in Live Nation but then a few days before concert they disappeared. I emailed customer support twice. Never got any results and never received tickets in time for concert.

I bought tickets to the Derek Hough show for Oct. 10th. I got an email stating they moved the event to Oct. 2nd. We are out of town that day. I called about a refund and was told I will not get a refund and I cannot sell the tickets either. I am now out $417.00!!!! So ridiculous.

Never, never, never trust Ticketmaster on line tickets. Brought tickets to the LL Cool J show last year, & now 5 days before the concert, ticketmaster talking about tickets been cancelled. Was on the phone for two days, to only get a racist & yes I put that ** racist in check. This was a horrible experience & if the venue doesn't have another ticket company, I want be going. Ticketmaster showed me what they're about! #noprinciples #customerlostedf0r#life

I bought a parking ticket at the Kia Forum in Los Angeles, and as they sent me the confirmation of the purchase, when I click on the link to dry the ticket, a blank page appears, now that I read the previous reviews, I'm coming to find out that this company always does the same thing, it has defrauded many people with ticket sales for events that they never send. What a disappointment. Never use this website, they are scammers.

My tickets to Coldplay Vvancouver voided suddenly without any notification. I talked to customer service at Ticketmaster and they said the original purchaser decided to get a refund and they refunded him.  He said Ticketmaster has no control over their accounts and if the original purchase or decides to get refund for the tickets at any point, even after he  them he can!!! The original purchaser is a friend and I bought the ticket through transfer option on Ticketmaster at original price; he says he never asked for a refund.

Waited 30-an hour for tickets to the Tampa Lana Del Rey show. Got kicked out of queue multiple times when I was finally about to get in. If it wasn’t for that nonsense I would have gotten tickets. Not happy at all. This site needs to be shut down.

My girlfriend and I purchased tickets through Seat Geek (which is owned by Ticketmaster) for $265, when we click on the link the link said it had expired and was not active. So we contacted their chat for help. Their chat told us to contact the parent company Ticketmaster and sent us the phone number. We called the phone number and they told us they would refund us the $265 in the meantime to Venmo them $265 cash since there had been a lock on our tickets they needed us to buy new ones but the other $265 was in process of being refunded.

I had to sell tickets to a event, tickets sold, however I cannot get my payment. After numerous emails and trying to get to a live chat still no payment. I could not verify my checking account, it kept saying I was entering wrong amount, then I was told I had to have a credit card on file to unless something happened then I'm told payment would be returned within 7-10 days. It's been almost a month still no payment, I will never use Ticketmaster again, I never had problems with stub hub so will go there. This is my second issue with ticket master in two years.

I purchased 3 tickets for a Jackson Browne concert for 8/23/23, totalling over 504 dollars. The concert was rescheduled for a date we can not attend. They are not refunding the money!!! I either have to transfer them or sell them, neither of which I have the time to do. THIS IS HIGHWAY ROBBERY. Do NOT use Ticketmaster! I am so furious and have already spent hours trying to figure out a way to get a refund.

I purchased concert tickets through Ticket Fulfillment Services partners with Ticketmaster. When purchasing the company’s website indicated that there were limited seats available and the price was very high, $700 for two tickets. Because this was to be a gift I made the purchase. Then I learned that there were many many seats available for 1/4 the price. I tried for several days to work with Ticketmaster and their partner company Ticket Fulfillment Services to get a partial refund but they refused to help me.

I bought two tickets to WWE Raw and Ticketmaster charged my credit card twice. Please don't use Ticketmaster. They have a fraud going on in the company. They are taking people money and saying there is nothing they can do.

Ticketmaster promoting false information about get your money for sold tickets. You try to follow their process to get your money back. However, error messages show up. There is not a live person to speak with. Everything is handled through an online app. It's terrible. How are they allowed to get away with this? There should be some accountability on their behalf. I will never order tickets through Ticketmaster.

Ticketmaster sells tickets with the expectation those tickets can be resold, but it's a deceptive lie. I bought tickets to the western and southern open in Cincinnati for 8/17/23. I ended up with one more ticket than I needed. TicketMaster promotes the easily reselling tickets, but this is a lie. I completed the sell form many times, but the "submit listing" button remained greyed out. I tried the Chat button for help, but their idea of help is set by your computer for 4 hours. This is a company customers should avoid. They did not tell me I would not be able to resell my tickets, but instead they give me every reason to believe resale was fast and easy. I believe I was force to buy from Ticketmaster and they behaved deceptively by withholding details. Second complaint, their customer service is horrible! The Chat open is a 4 hour wait! What!!!! This is not service.

I have been trying to get Taylor Swift Eras tickets since the tour was announced. Despite so many “registrations”, I have still yet to receive the opportunity to purchase tickets. Of course, bots and scalpers are able to buy massive numbers of tickets, but somehow there aren’t any left for real human beings despite including almost 10B tickets over 146 shows worldwide. Are there even any tickets available on their site or are they bait and switching? Are there separate registrations for scalpers? How do I sign up for “bot” sales? That might work better than registering as a real human being.

I sold some tickets using the Ticketmaster platform. I have done so in the past periodically and this is a new issue. Upon spending hours trying to resolve this, Ticketmaster has shown a complete inability to help. A truly horrendous experience. I send inquiries to their "Help" feature and what happens next is: 1) They keep giving me the same instructions that I tell them repeatedly do not work or 2) They just decide not to reply. The only way to contact them for issues of this nature is from their "Help" feature which is completely worthless.

I bought tickets to Chippendales in Vegas to find out event was not happening. Called for a refund, the lady was rude sounded like she didn’t want to even help then told me she would refund me but I have to pay a fee of $150 to open a wallet to get my refund. I said I shouldn’t pay to receive my refund. She said “well when you have money call us back.“ Well you have my money. It’s very sad and disgusting the way you guys handle your customers. I am highly disappointed. Will never buy tickets from you guys again and I need my refund. Thanks

Purchased three tickets that showed me a view from the seats that appeared to be left of center only to find out that the seats are left against the wall. I immediately went to Ticketmaster Chat, someone replied that he was there, but never replied again. I googled their phone # (which is not offered on their site) and called them. I waited 42 minutes for someone to answer. Despite being shown a wrong view of my seats, I was informed that I had to pay $30 to switch one row ahead of me. I would have selected those seats had I been given an accurate view of the theater. Lesson learned. Ticketmaster is untrustworthy! Please check the view of the seats they offer you BEFORE you purchase them. You are stuck with what they give you if you don't. Unacceptable!

I will never use this company. I purchase 4 tickets for a soccer game on May 16, 2023 for section 241 behind the players' bench. On July 30 I was able to download my tickets and show a different section that I previously purchased. I call them and I was told that in their fine prints stated they can change the section because is comparable. Stay away from this company.

I bought a ticket for a concert and when I bought the ticket it said "side/limited view" and months later it says that my section is "video view only/no stage view." I can't get a refund, and my tickets are selling. It's a scam.

I bought tickets to the Taylor Swift Eras tour in Denver two months ago. I paid $3500 for two specific, good seats with good views of the stage. The day of the concert I get an email from Ticketmaster saying that the tickets I bought were not available but I could either get my money back or accept these terrible seats for the same price I bought the good seats for even though they were worth less than half of what I paid for the original tickets. I traveled six hours to see this concert with my kiddo. This was a once in a lifetime event and it was ruined. Ticketmaster was called twice and they refused to make it right. I asked for credits for the original ticket price as the new seats are terrible seats with no view of screen or stage. Ticketmaster basically said “Gee, that’s too bad you’re out $1500 and we won’t make it right.” Avoid Ticketmaster and StubHub at all costs so you don’t get ripped off like I did.

I've never been to a concert. While purchasing my 1st 2 tickets I clicked meet & greet, get to the end & it wasn't a meet & greet. Contacted customer service & they have yet to respond. Then purchased a 3rd ticket trying to get meet & greet. Only had that option clicked. The ticket was more $ then. To find out it again wasn't a meet & greet. Now I'm told I need to purchase a 4th ticket before they can refund the the 3rd ticket yet I spend all my money buying the 1st 3. Beyond upset & now I feel my concert is gonna be more upsetting than it's worth.

They should be shut down. I have written and audio proof of them blatantly lying about product availability, gaslighting consumers trying to convince them that they imagined the problem when they bring up a concern, and blatantly refusing to answer questions about my account when I asked them why what they claim/said would happen is not what was happening. They do not follow their own guidelines and rules conduct, and when I brought up their horrible handling of the situation they just stop responding.

I recently bought one ticket for the Luke Bryan Concert in Nashville Aug.12, 2023 for $250. I just found out I will not be able to attend. I attempted to sell it back to Ticketmaster and they will give me $62 dollars. When I attempted to sell it on their site I must sell it for a minimum of $200.76 not a penny less. They also will charge a fee of $28.71. Meaning, if I do sell the ticket, Ticketmaster will make $78.71 from my $250 purchase. If this isn't a scam, I don't know what is.

Ticketmaster sold me two tickets for a concert recently. They failed to specify that the concert was being held in a casino where you must be at least 21 years old to enter. I am 20 years old. As a result, I was not allowed to see the concert. The casino staff told me to contact Ticketmaster to get a refund. When I contacted Ticketmaster they refused to refund me. I will never be doing business with Ticketmaster ever again.

When I went to purchase my tickets it said there were no seats offered in the area I wanted to sit so I picked other seats. I wasn't told at the time that the seats are an obstructed view with a net in front of my face. I just that when I went in to download my tickets the day before the event and then I saw that the section I originally wanted is now opened up with all seats wide open. I contacted TicketMaster to see about exchanging my tickets but was told that since it was 23 hours prior to the event and not 24 hours prior they wouldn't do anything. I'd like to know why it doesn't mention that the seats are obstructed prior to my purchasing them. I would have gotten different seats. This is what you get for all the exorbitant fees you pay!!

First time in 4 Covid years that Foxwoods offered Advanced Sales Ticket for biggest annual Bingo event, casino email offers thru Ticketmaster. Had to set-up account, tried to purchase the ticket and sale won't go thru last portion, IT'S NOT A MONEY ISSUE. On website there is no option for Tech Support? When I call no number, been on hold for an hour listening to Beethoven I think but there is no option for Tech Support either, can't get anyone on the line anyway.

They charge you outlandish fees. Then if you need to sell them, they make it to where you can not get the sold. They have a proprietary ticket format that you can not sell on ticket reseller sights. They tell you the minimum price you can resell is and it's the regular price. So how am I going to get them sold if I can not fire sell them. This should be illegal.

I received a email that had stated Rupaul's Drag Race Werq the World Tour had new venues and one of them was Victoria. I went to the website and there absolutely was a Victoria venue. I waited an hour to talk to my girlfriend about going and when she said sure I went back to the open page and booked 2 seats. Right after I got the tickets but they were for Vancouver, so I went back and suddenly there was no Victoria venue.

I purchased 5 tickets for what it added up to be $425.00. For personal reasons we couldn’t go so I went back to their crappy app to sell. I saw instant sale for $77 and they made me understand per ticket and it wasn’t so I lost over 300 dollars. Be aware. Investigate them. They are making money left and right screwing people over.

Ticketmaster is very public about their "ticket upgrade" offer. If there are tickets better than yours, you can pay $10 a ticket to upgrade. What they don't explain is, even if there are tickets in a BETTER SEAT than the ones you've bought, you can only upgrade if the better tickets currently cost more than your tickets. You can't pay to the $10 to upgrade and lose the price different. All the tickets for the event I'm going to have gone down in price, so I am now unable to get better seats. Absolutely ridiculous policy.

This is the absolute worst ticket venue I have ever experienced. It took me 2 hours to get my tickets to a concert, and when I finally located them I couldn't email them to myself. They use horrendous outsourced vendors like Seatgeek, and overcharged me $20 per ticket. There is no phone number to call to talk to a live person. Horrible, horrible experience and I hope millions of people read this and they go out of business!!

This company is a joke. Not only are the fees more than the ticket sometimes but when you are trying to buy for a popular show it seems like they only sell to scalpers. Thinking they get a kickback somehow. I had tickets in my cart 7!!!! Times!!! And each time was told they are no longer available when I went to buy them and not the entire tour is sold out.

I followed instructions, signed in early and waited for ticket sales time. At the time it immediately stated “tickets are loading…sit tight”. Literally 5 minutes later it stated “tickets are sold out”. I hate that this system is so broken and allowed to function. I will not be using them ever as they allow certain people to buy out all tickets thus allowing overpricing later. The general public is NOT allowed the chance to purchase and they are all being greedy. Shame on Ticketmaster.

I purchased tickets for a birthday gift for my son. When I transfer the tickets to him, it would not let me transfer. The additional passes I had purchased. On my app, it said they were transferred, but his app could not receive them. I contacted Support and was told I would get an answer within four hours, which is crazy for an online chat agent. 14 hours later, I got a stock answer about how additional passes are not transferrable and you cannot have a refund. No attempt at customer service whatsoever.

This whole nightmare started about 6-8 months ago. I was supposed to receive a refund for a cancelled concert. I did not so I contacted Ticketmaster. After multiple emails and excuses I was told I would be sent a check in 8-12 weeks. I confirmed the address to be certain. 12 weeks go by, no check. I contact Ticketmaster again, and I am told 6-8 weeks. So I wait and wait. No check. I contact them AGAIN. I am once again told 6-8 weeks. Guess what? It has now been 10 weeks and still no check. This whole thing began in October of 2022 and I have nothing to show for it. I don’t believe a check has ever been sent out. Now they no longer reply to my emails. Next step will have to be official. Luckily they already have a terrible reputation so finding someone to help won't be difficult.

Had a friend transfer me a ticket and it does not work. We contacted by message 8 times between 2 people in 2 weeks and problem is still there and no ticket..I'll probably miss my daughter's first recital because of this

Buying Tickets is easy! You can use any standard payment methods, VISA, Paypal etc. but when it comes to refunds it's a whole other story. When it comes to refunding from officially reselling tickets at original face value through Ticketmaster's official re-listing process is absurd. Tickets were re-listed and then sold almost immediately, however instead of refunding it immediately, they make you jump through so many hoops including collecting your personal banking information and delays of more than a week for said refund.

What happened to the great days where I had a piece of paper (e.g. a ticket) to get into any event. It was so simple and it worked every time. I avoid going to any event where ticketmaster.com is operating the ticketing process. Ticketmaster fails more than 50% of the time. The company is a nightmare to deal with. I just spent 2.5 hours on emails, phone calls to Ticketmaster, calls to the event venue, etc. trying to VIEW my tickets in my account. They were grayed out and covered by a splash screen titled TERMS OF USE and when I clicked AGREE, the site went to an error screen.

I purchased 2 tickets over 200$ To show up to a concert and find out since I didn't "accept" the tickets they could be canceled. I didn't know this needed to be done and for there to be no type of plan B in steps of recovering the ticket was mind blowing. I'd never purchase tickets here again. Refunds not an option as well. UNBELIEVABLE!

Bought tickets 5 months in advance for a show with Rod Stewart and can't cancel the next day. Apparently you give these crooks your money and if you have an emergency or you change your mind you can kiss your money goodbye!

Purchased tickets for a may 10th show, and the show was postponed, but I had to go out of the country the day it was rescheduled and they completely refused to refund my purchase. Called and tried to talk to someone above this person and they don't do that. Horrible business.

After reading the reviews below, I am now not surprised at the behavior and incompetence I've experienced the past two weeks. I sold tickets on April 28th and have spoken to several different representatives about the status of my payout/direct deposit. Every single representative gave me a different excuse as to why I have not yet received my money. It seems like they are withholding my funds with no valid reason why. When you spend $500+ dollars on tickets, $100-200 of that being strictly fees from Ticketmaster, you expect to receive your money in a timely manner. I am truly appalled at the lack of concern or urgency this company has for giving customers money they are owed. Makes sense they are currently in the middle of a huge lawsuit.

I bought three tickets from this company for Bring Me The Horizon (Fallout Boy was the headliner). So $750 right? BMTH had to back out due to scheduling conflicts for St Louis MO, and Ticketmaster still continued to advertise they were playing at this venue. Got in contact with customer service and they refused even though I explained to them what false advertising is, (I am sure majority of those tickets purchased were for BMTH anyways). Ok cool, so you refuse to refund even when you are lying about it.

I bought 2 tickets to IGGY POP show at the HOLLYWOOD PALLADIUM for April 27th. The tickets I bought were sold as VIP BALCONY and had a row and a seat number. When we got there there were NO SEATS AT ALL and the VIP BALCONY was so far away that the cheaper GA tickets would have gotten us much closer. My partner has some health issues and wanted a seat which is why I booked these seats but she had to stand the whole time because there were NO SEATS even though we were assigned a ROW and a SEAT NUMBER. This is FALSE ADVERTISING, twice in a row!

I purchased tickets 4 months ago for a Billy Joel concert at MSG. Apparently the Rangers made the playoffs, so my Saturday night date night was moved to a Tuesday (?). Understandably, I tried to sell my tickets. For some unknown reason, I wasn't able to access my account at Ticketmaster for the whole week prior to the concert. Thankfully, I was able to list the tickets on StubHub, but even if I was able to sell them through their service, I would not be able to access my digital tickets and transfer them since I was not ever able to access my account at Ticketmaster. So thank you for ruining a birthday gift and wasting $850 of my money. Just a horrible experience. Will never waste my money again with this company.

Been 9 months since the event I purchased tickets for hasn't been postponed. I was informed it has been cancelled and Ticketmaster is not issuing a refund. Just give me the runaround that it hasn't been postponed yet.

I am incredulous! My friend Sheryl and I paid $300.00 each to see Jonathan ** last evening. We decided to splurge since he is my favorite gospel artist. Unfortunately, we were not able to see the stage. The venue said Ticketmaster should have sent us a different email with a particular image. The VIP section was empty. We left before the concert started. Horrible experience. Ticketmaster is telling me that even though I was on their website, I purchased the tickets via someone else. Classic Bait and Switch!

I purchased a Playoff ticket for NHL between Tampa and Toronto, game two in Tampa. Found a ticket. After purchasing with credit card, their website said it timed out and had to reorder another ticket. Found a better ticket for a little bit more price. Paid for it. Then a few days later I noticed they charged me for both tickets on my credit card. No way to contact. No phone number, even text by chat was only automated (No Live Person). After almost an hour of searching, I finally found an email for cust services I could use. Left my phone number. The next say I get a reply back by email saying they were going to cancel my first order which I didn't have a confirmation for.

After using Ticketmaster for 20+ years, I will NEVER use or recommend this service again. This is the second ticket that they failed to transfer or even be helpful to resolve! Purchased tickets 12/09/2022 for a 4/07/2023 show (anniversary) in which I was assured for the past week to not worry. That my tickets will be delivered by show date. In which they were not, without explanation. I was even told by customer service that morning that they would help me no matter what and call back… I received an email saying, "Sorry, you will receive a refund in 7-8 business days!" Luckily the Peace Center was amazing and put us in the front row of a show that was already sold out for months! With so many other reputable Ticket sources and resellers, who needs Ticketmaster!? It took 3 hours to even get through to customer service which was a number unlisted from any website. Corporate and the BBB will be receiving my reviews!!!

Ticketmaster's setup for selling tickets is ridiculous. I tried to sell my tickets multiple times, over multiple days. I was having problems despite various attempts, on multiple different devices, including the app. I am fairly technologically savvy and troubleshooted in all kinds of ways (clearing cache, reinstalling the app, etc). I could not reach a human being at Ticketmaster that could talk to me in a timely fashion and assist me. You cannot actually reach anyone by phone. I did get replies on the help chat but it took hours for some of the replies, and I was told to do things that I had already tried.

It's not as if I've had a traumatic experience recently with this company; Just more general animosity towards their business practices. While there are many companies that engage in malicious surcharge practices, I struggle to find one comparable to Ticketmaster. Consider this example, on the ticket I just purchased moments ago, $71 will go to the artist and the facility, easily the most deserving. Ticketmaster will get $41 for all the hard work they provide in Shipping the tickets (their automated system emailing me a QR code), processing the tickets (automated system checking a box, subtracting 1 from the total capacity total), & other very important processing matters and laborious tasks requiring hours of effort and innumerable expenses I'm told......

The way the website works favors others. I got into the queue for an event, got to the pick tickets page, picked 2 front row seats, hit next and the page just hung. I had to go through the entire process again and of course lost the seats and the entire row. Ticketmaster's way of selling seats is unreliable.

I purchased tickets to a concert at Mohegan Sun. The concert has now been canceled. The credit card I used to purchase the tickets is closed. After numerous messages to Ticketmaster over and over they replied to me that I need to reach out to my credit card. Again I advised my credit card company has not received their refund request. After a few weeks they finally advised me that the refund they tried to submit bounced back to them and they would issue me a check. I should receive a response regarding when I will receive the check within 3 to 5 days. It is well over 5 days and they are not responding to me. They owe me the money, they have my money, yet they refuse to respond to me. I want my check from them and my eyes this is fraud and they are taking my money and not giving it back for services that were not rendered.

Ticketmaster is practically a monopoly. They sell and resell tickets for an absurd price + astronomical fees. They are specialist in ripping off the client. Sadly, nothing you can do because the government doesn't regulate them. Another example: the water costs 10x more than the regular water, I strongly recommend eat before go there and don't buy anything there. The seats for second and third floor (200 to 300) are so tiny than you can't even move your leg or arm. In another words, it is not a nice place to go, but try to focus on artist that you went to see.

Bought 2 tickets for a concert. Gave them to a friend who needed this time with her dad. Concert postponed because of illness in the band. I gave her access to my account so there wouldn't be any problems. On the new day of the concert, friend went with her dad and they wouldn't let her in because they were the old tickets. She was sent from line to line, talked to manager, sent to more lines. The staff couldn't find the tickets online even with my personal information. Friend told manager the tickets were bought from Ticketmaster. (I thought Ticketmaster was 'the master' of tickets for events) HA. Manager told her that Ticketmaster didn't send the new tickets to any of their customers! They were finally let into the concert as it started. Won't make that mistake again!

Ticketmaster is a terrible venue. Please be careful when dealing with this company. They are charging exuberant amounts of money because they monopolize the venue. The fees they charge are outrageous. They list one price for a ticket, but when you are purchasing they tack on fees that are unconscionable at the buyers expense. When trying to reach out for help or customer service it seems to be non-existent. I filed a complaint with BBB considering the money and time I have spent in dealing with them. They should have a zero rating. I will reach out to third party vendors in future. Did anyone ever question, how tickets get sent to third party vendors before they are for sale to the public? I believe they are criminal.

Be VERY careful buying Miami Open tickets from Ticketmaster. There is no way to call support or get any help should you need anything. They don’t help you whatsoever via their chat, our rep Joanna responded with copy/paste policy information over and over again. And when you call Miami Open support, they pick up but also wash their hands of helping you and send you back to Ticketmaster. All around disappointing experience when all I wanted to do was buy three tickets to spend the day there. I spent $273 and wasn’t even able to go and they wouldn’t help me.

Awful company, had to email them to change the time on my ticket I purchased. They then gladly up charged me and never emailed me the updates tickets for the event. Needless to say I missed the event and when I reached out asking them to refund me for their mistake, they kept deflecting and saying this vendor isn't issuing refunds for this event. So basically they kept deflecting the blame off them and acting as if they didn't need to refund me. They didn't acknowledge their mistake at all. They kept reverting to the same reply. This vendor is not offering refunds for this event. Even though I wasn't asking the vendor for a refund I was telling them they need to refund me for poor communication and execution on changing ticket times.

I have been using Ticketmaster for quite some time. As a concert enthusiast, I am always looking to purchase tickets at a reasonable price that matches an artists market price, as well as the cost of venue. Working in the entertainment industry has given me the privy of understanding how many components are factored. With this knowledge, I am left frustrated, disgusted and left to believe that Ticketmaster is money hungry. The prices of tickets, even before resale are atrocious.

This is the worst company In the world. First to get any type of tickets you have to win the lotto. This company shows you tickets, then "there is always an error" and your tickets are now gone or the price magically increased. Congress should shut this company down. People contact your representatives and tell them you want them closed down. God forbid you need customer service, you have to send a message and hope they reply 5 days later. This is a joke. Not to Mention the fees, booking fee, service fee, processing fee, venue fee, what a joke. How does our elected officials allow this to happen?

Purchased some tickets online from Ticketmaster (ticketjoker) but for some reason they would not send me the tickets to be printed. They seemed to have no problem accepting my money, but they had major problems emailing my tickets. I contacted them which was a very painful experience to find out what was going on with my tickets. They said I could only get my tickets on my mobile device but when I explained to them that I tried to retrieve them that way, but had no luck, they came up with all kinds of excuses. They basically blamed it on my device and would not email me my tickets or give me a refund. They also blamed the venue for the fact they could not help me. Avoid these jokers at all cost. They have no customer service and no morals when it comes to taking your money. How can a company like this stay in business with such total disregard for their customers. I wish I could of gave them a negative star review but it would not let me.

In November I bought two tickets to the Chicago concert. And then in December I bought two more tickets. To take friends with me. Three weeks ago I came down with cancer on my nose. In the past two weeks I've had to come up with a total of $15,000 out of pocket. I sold two of the tickets to my sister. For the past two days Ticketmaster site will not allow me to resell the other two tickets. They are great when purchasing tickets. But are TERRIBLE if you need to resell your tickets! I WILL NEVER BUY ANY TICKETS FROM TICKETMASTER EVER AGAIN! I need the money and can't keep the two tickets.

Due to poor connection I was unable to purchase tickets so purchased them online. Only option I was given was to put them on my phone - no ability to print. When I was in an area with reception, I logged onto my Ticketmaster App to save the tickets to my phone... I was told I had no tickets. Their customer service, which was supposed to be open from 9am to 12pm, was not. When you clicked on the link it just kept resetting the page. I will NEVER, I say again NEVER, use this again.

I purchased a resale ticket for Bruce Springsteen in Philly 3/16. The listing indicated a seat number and section. When the ticket was transferred all that showed was a parking pass. Himanshu ** is the seller. Ticketmaster refuses to refund, essentially allowing someone to run a scam on their website.

Their website works just fine when purchasing tickets, but if you need to resell them it gives you all kinds of error messages and will not perform the function. So, I'm basically left with tickets I cannot use or CANNOT RESELL! Thanks a bunch Ticket Disaster.

I went through affirm to purchase my NFL tickets for Ticket Master. It’s a small loan company. I got approved for the loan but it was a couple dollars short of the tickets. Ticket Master wouldn’t give me the tickets because the loan was a few dollars short. So I applied for another loan through Affirm to cover the price of the tickets. Ticket Master kept the first loan that I was approved of. I got charged for 4 tickets when I only needed 2.

I purchased basketball tickets totaling almost $300 after all the fees to find out at the event door they were voided. Ticketmaster’s customer service took over 4 hours to tell me there is nothing they will do to refund me my money. The original seller has the right to revoke the tickets. If I was unable to use the tickets I purchased I want the money back. If you cannot guarantee the product you are selling isn’t bailie don’t sell it and more importantly do not profit off the person who got screwed!! The listed seller needs to refund the money and Ticketmaster needs to refund the damn fees! A complete scam!

I purchased a ticket through my Ticketmaster account on-line. The first set of tickets said they were taken when I hit submit purchase. I purchased another set. They charged me for the for both sets. Why would they charge me for tickets they said were taken by the time I hit submit. I submitted the on-line request but the "bot" was not helpful so I sent a message. Got an email from 3 different people saying they would help. It says to go back to my account for updates. The website isn't working so I called customer service. They said they cannot help me. I must go on-line yet if your website isn't working what am I supposed to do? I will NEVER buy from ticketmaster again. I will go straight to the venue. Still waiting on my refund that I shouldn't have to ask for since they said the tickets were already purchased by someone else. They shouldn't have charged me in the first place.

Similar to the Taylor Swift saga, the Guns N' Roses presale went very similarly this morning at 10am. I was of the first 100 into the lobby for the Hollywood FL presale, selected my tickets, and the credit card transaction errored out and I was kicked back into the waiting room (no issue with my card). From there, I was getting 504 errors and the site went down. When will Ticketmaster be held accountable to consumers? I am also unable to leave a review on their site as of right now. People pay money for access to presales! This is not without financial impact. We are tired of being held hostage to them and want something done about it. This is 2023 and there is technology available to ensure this does not happen. For a corporation fleecing consumers with such exorbitant fees, they should be forced to upgrade their systems accordingly. Start protecting consumers, not giant corporations.

I purchased tickets 3 years ago on February 7th 2020 before covid for a comedy show for Mike Epps at The Saban in Beverly Hills, Ca for July 2020. I feel it's unfair and inhumane to keep someone's money because the show was postponed and not canceled due to the CoronaVirus. Meanwhile, the comedian has new and upcoming shows without rescheduling what's already paid for. I reached out to Ticketmaster numerous times by email since you're not able to speak to an actual person. I keep getting the same message that the Event Organizer is not issuing refunds at this time. And because I paid with my debit card I can not receive a refund per bank of America.

First, they make it sound so easy. List your ticket, enter your direct deposit info and once it sells, you'll be notified. Great! But that's not really how it works. I wouldn't have known my ticket sold if it hadn't been for some credit card activity on the account I originally bought the ticket under. They put a $1.78 charge on my account the day the ticket sold. Then removed it later. Bizarre. Next, when I went to check the status of the ticket, I saw that it had sold and that there was a message that I needed to enter my tax information before they could payout. So I did that.

When I looked at these tickets your site said Cap vs Rangers this is an indication that the Rangers were home. I purchased these 8 tickets and then saw that there was an error on the site. This was actually a home game for the caps. The tickets sent to me still show caps vs rangers. I cannot attend a game in Washington. I have been emailed by a person from Ticketmaster that said these tickets cannot be refunded although it was their listing that prompted me to purchase these tickets.

DO NOT UNDER ANY CIRCUMSTANCES RELIST TICKETS WITH TICKETMASTER! I made the mistake of deciding to relist tickets for BoyzIIMen in Philly when my wife and I couldn't go. We should have sought to sell them independently, because Ticketmaster is not paying our portion owed from the sale. I REPEAT...WE HAVE RECEIVED NOTHING FROM THE SALE. First, they force you to give tax documentation, then to set up extra accounts in their system (credit cards NOT allowed)....must be a bank account and then the monies are fabled to be paid automatically. To date, no payments have been made and you have to message them to try to contact them. They will eventually answer, but only with the repetitive 'read off a sheet' answer that you need to verify your account or put your account back in, or add another account...etc, etc, etc. I have added my checking account 3 times without success.

Horrible customer service. My wife accidentally bought tickets in Colorado (we live in Texas) and wanted to switch the event and seats to the one in Texas a week before the event. Customer service said they could neither give me a refund or a credit from the event. Also, they take their time replying to the email so don't expect a quick reply from them.

Bought a gift cert tickets from Ticketmaster to see Celtics game but they resale all tickets and I can’t use them and they don’t let me get a refund. Give yourselves a favor. Buy your tickets somewhere else.

I bought my tickets on Ticket master and they decided to change seating and told my boyfriend that they were sending the tickets back to me. And that we will be closer. That was not the case. They just canceled my tickets and I can't afford to pay again and can't wait 30 days for refund either. Ticket master will screw you over any way they can!!!!

The taxes that Ticketmaster adds to a ticket price is absolutely ridiculous. Two $23 tickets plus fees is $69 - a 50% upcharge from the advertised price. Worst is that if you want tickets to an event, you have no choices. There really should be some laws created regulating this practice.

Organization is a scam. Thought I bought tickets after providing all my credit card information. No confirmation, no tickets. Have no idea how to make sure my credit card was not charged for an event I was not provided a ticket for. Really want to go to this football game so going to try another site.

Bought tickets to an event scheduled on Sunday. Tickets were purchased the Friday before event. Paid with PayPal on Ticketmaster website. Ticketmaster took my money, and then canceled my tickets. Their excuse was I violated the terms of service. When asked which term of service I violated, the response was a link to their website as they could not give me an answer. I asked how long until I was refunded my money and they said 30+ days. 30+ days for their screw up. No email, no nothing stating my tickets were canceled. Figured it out in line for the event. Had to walk to the ticket office and purchase other tickets and missed half of the show. Not a happy camper with Ticketmaster and definitely do not recommend working with them anymore.

If there was minus 5 stars I would choose that. Horrible time transferring mobile tickets to my elderly parents' international phone - ABSOLUTELY NO HELP FROM TICKETMASTER other than their robot response - NO THANK YOU!

I will never ever buy from this fraud website. Don't be happy if you see a cheap tickets because surprise surprise, Ticketmaster.com is here to collect more than 100% of the ticket value for taxes, air that you will breath, that tax, this tax, the tax tax, the tax for the tax tax... In closing, if you see something that you like for $50, expect final cost of over $100. NEVER again ticketmaster.com

I am mid age and this was my first time trying to get tickets. When I google and try to look for tickets, there are some showing up as $49.04, so I would click it and it would bring me to Ticketmaster, and on the page it says tickets are not available and the concert has been canceled! What is going on? And how is someone suppose to purchase tickets for less than $40,000? This is craziness. I'm so frustrated and upset. How is this so complicated!

It’s a hassle to set up a profile and navigate their site, but that’s just the tip of the iceberg. This may sound obvious, but It’s not an issue with any other service I’ve ever used: don’t order tickets through the mail. I ordered a gift card including express shipping. The card didn’t arrive. After two weeks, I contacted Ticketmaster asking for a refund on the shipping and to send it to me via email. They refused to do either, saying that the card was already printed and that it would be mailed to me express in 1-3 days. Now it’s been almost a month. No tickets. No express shipping. No refund of any kind, and nothing but attitude from the customer service people, saying that the card is already “printed”. It doesn’t do me any good if it is printed and I don’t have it.

We attended the Dec 28, 2022 show at 7 pm.

This was a real hassle to set up an account, attempt to verify I am not a bot, attempt to print my sweepstakes winning tickets. What a waste of time. I would not recommend this site as it looks like it was not set up properly.

We bought our boss a gift for Christmas for an event that the venue requires a parking pass. However, when we went to transfer the tickets, only the event tickets could be transferred but not the parking pass. All Ticketmaster could tell us is that it was the venue's discretion and the venue was not offering refunds.

I had booked a show to the Lion King show in Chicago. Unfortunately, on the morning of the show, the app wouldn't work (which I later learnt that often it doesn't work on WiFi). I tried to contact the Ticketmaster customer service app and didn't hear back even after 30 mins. Finally, I called up a number (877-605-5102) that showed up on Google & also answered as Ticketmaster Customer Service.

Literally the worst company in the world, do anything possible to avoid buying tickets from them. I have too many bad experiences to just talk about one. They will rip you off and not return any of your money.

Bought 2 tickets for Jurassic World for my daughter for Christmas. They had 2 events. 1 in Tampa (Amelia). 1 in Orlando (Amway). All I wanted to do was exchange the tickets even if I had to cancel and repurchase. They have no phone number. Everything is chat or email. Took me all day and then they said no, "We can't do that." Worst experience I have ever had with one of these companies. I will never use their platform again.

I use Ticketmaster because it is a trusted site. I purchased 2 tickets for a Broadway Play December 17, 2022, a month in advance. I checked my account several times leading up to the day of the Play and was continuously told "Your tickets are in 'Process' and will arrive prior to the show." The evening prior I still did not receive tickets and began communicating with a virtual customer service rep who transferred me virtually to a person who again said my tickets will be available prior to the show.

I purchased tickets to Cirque du Soleil and they charged my credit card and never sent my tickets. They have no phone number and they haven’t settled the tickets nor credited my credit card. Even Cirque du Soleil doesn’t offer a good customer service. They don’t care about the customer.

Do not sell tickets on this site. Ticketmaster advertise that you will receive payment of tickets you own within 7 days of the sale of your tickets. It has been at least 21 days and I have NOT been funded for the tickets sold. Ticketmaster is reporting they will send payment after the event takes place so not only am I out of my tickets it’s not guaranteed that I will be funded. You can no longer call Ticketmaster. Everything is via email. The only good thing about that is you have clear documentation should you have to go the legal route to get your money.

I purchased tickets to the O'Jays Final Tour for September 4, 2022 at the Music Hall in Dallas, TX. August 30, 2022, I received an email that the concert was postponed, the tickets would still be valid for the rescheduled date. It is now December 15, 2022 and there hasn't been any word on a date for 2023. I via chatted with Ticketmaster online, they don't have a rescheduled date and said the vendor wasn't refunding our money because the tickets are still valid. I told the agent I bought tickets for 9/4/22 because I was able to attend at that time.

Purchased tickets for David Foster 12/17/22. Tried to resell for far less than face value because we could not make it to Vegas. Ticketmaster set an unrealistic minimum price on resale and we could not sell the tickets. Face value was $189.50 plus their massive fees ($470.97 for 2 tickets). Since we could not attend, I tried listing for $150.00 each. Minimum resale price was set at $189.51!! They insist that I sell for more than face value. They claim that you can resell, but since the Venus was not already sold out, they will only let you list for more than the prices they offer making it impossible to recoup any of your money. Please do not ever purchase from Ticketmaster unless you are 100% certain that you can attend.

Ticketmaster is a joke. I went to purchase Morgan Wallen tickets to find out that they sold ALL the tickets during presale. How is that fair? If you were not picked for presale, you didn’t get tickets. Tickets were supposed to go on sale to general public at 2pm, was told it got cancelled because they have none left other than the VIP tickets. Also, even if you did get picked for presale, you had no guarantee you were getting tickets when there are 2,000+ people ahead of you. And when you did get down to almost being able to purchase your tickets, it kicks you out and you have to rejoin at the very bottom, the thousands of others waiting to purchase? Presale is a joke. It’s unfair and ridiculous. Like I’m sorry, but there are so many better ways to sell tickets, the way Ticketmaster does it is **. Never will I ever recommend Ticketmaster to anybody.

On October 5, 2022 I drove down to Chicago for the Iron Maiden concert. I purchased very expensive tickets, $420.00. Upon getting to my seat there was a huge wall that I could not see over, it was Iron Maiden's set. I missed the first part of Iron Maiden taking the stage because I went to the box office to complain since there was no view of the stage. The guy at the box was not very helpful. He asks what I wanted and I said I want to watch the concert. He hands me a $99.50 ticket and off I went. After the concert I went back to the hotel and immediately called Ticketmaster to get a refund of the difference. The lady at customer service told me that it was not possible to get a refund since the event was already over. I called my credit card company to dispute charges and got a refund. However I am no longer allowed to use Ticketmaster. Ticketmaster has a monopoly on concert ticket sales.

I was in the presale for Morgan Wallen and then it got me to the queue. It said to get ready, I'm in next & I hit ok then it kicked me out. Said I had to start over in the queue and put me behind 2000 plus people. If you are going to do something like this, make sure your site works.. Now I probably won't get tickets... THANKS a lot.

Ticketmaster has a stranglehold on too much of our live entertainment industry. Purchasing tickets for $22.75 each, I'm paying an additional $12+/ticket. Then for the privilege of being ripped off on each ticket, I can't even choose to print them out so I can distribute the tickets to the two other families I've purchased for. Using their stupid app just doesn't work when you're trying to transact payment and distribution of tickets at the same time. What's with this company!

So now Ticketmaster is trying anyway and everyway to get deeper and deeper into your pockets. Trying to sell my season ticket holder NFL tickets and sold them. Now I have to submit a 1099-K form??? I paid for these tickets earlier in the year and am making my money back by selling them. How in the hell and why do I have to report a 1099 form?? Does not make sense, but with ticketmaster it makes clear sense. Have always and always with despise their ethics and how deep can they go in your pocket.

I spoke to Edward, he didn’t want to give me his ID #, I very politely asked to speak to an American representative since I knew that he has a hard to understand accent. He put me on hold and he got back on the line pretending to be someone else. When I asked to speak to an American rep. He dismissed me & ignored me. He got loud, as in yelling. I can’t believe that Ticketmaster has this sort of agents that are not American reps and are very dismissive to women. Shame on you Ticketmaster. I asked multiple times and got hung up on. So disappointed.

I’m purchasing tickets I thought were through Ticketmaster directly. I was misdirected into buying tickets from a third party ticket sale through ticketmaster's website. I chose ticketmaster because of their exchange policy, refund policy, and because you could transfer tickets to other sections if tickets became available. Due to high traffic on Ticketmaster's website the tickets I wanted were unavailable so I bought tickets in a non-preferred section in order to at least secure two spots in the arena for the concert I chose with the thought that I would be able to transfer to other seats or upgrade if better seats became available.

Wanted to leave 0 stars. They are not answering the phone. Ari C. Was in support and could not help and decided to abandon me in chat. I accidentally booked my ticket for the wrong day and did not realize until I received the email thanks for attending. Ari C told me I had to repurchase the ticket. What a rip off. This cannot be the first time this has happened. I understand all sales are final but when I asked for at least a discount she rejected me. Now my 2 yo can’t see Disney On Ice. Sad face. I officially hate that Ticketmaster has more events and I can’t book them somewhere else. This is his first event and I feel like a failure.

Bought the insurance and caught the flu. Have to go through a whole list of illness and doctors. That's private information. I tried calling and they sent me to another department that wanted me do download a app then go to cash app and put in my bank info NOT. Said they could only pay me back through Cash app when I used a credit card. Seems suspicious to me. I won't ever use them again.

Bought 4 tickets to a concert costing about $1200. Never received a confirmation or the tickets. I reached out and they said they can't find the order. Requested proof of purchase to I sent a photo and PDF of my bank statement purchase. Their response was, "I am sorry to inform you that we cannot see your order. Please contact your bank to ask them about the charges." I love that they made it my problem now. Didn't offer any help with actually acquiring the tickets I purchased, or even just give me a refund. Ticketmaster is the one that charged me, but now I have to talk to my bank? Thanks for the extra work. Ridiculous.

In a presale time for Taylor swift concert I try more than 100 time to buy the tickets like fan verify and capitalone owner. Now I see the tickets in resale pages for 3000$. I want to fair price for my family.

I wasted an entire day trying to get in to buy Taylor Swift tickets only to be kicked out 3x, once after putting in my credit card and hitting submit. Now for the capital one presale I purchased my tickets and they refuse to send them to me. I have a screenshot of my tickets being bought and a hefty charge on my card and the "24 hour" support told me I have no order and will not respond.

So I was trying to purchse $25 tickets for a show and the Ticketmaster fees were $8.95 per ticket on top of that. That is outrageous and price gouging. Unfortunately, the box offices for many events are closing or not open so no other way to purchase the tickets.

Underqualified to handled large volume sales. Releases thousands of Taylor Swift tickets only for people to wait and timeout OR have their payments time out. Was in queue from 10am - 3pm only to have payment not go through, timeout, and lose my spot in queue.

Waited 8 hours for pre sale tickets with “boosts“. Got kicked out over and over again. When we finally got in to buy tickets our code wouldn’t work and booted us out again. This is simply the worst service offered. You should be ashamed of the job not done today and them to actually charge fees? For what exactly? Thousands of kids sat in line for hours and for nothing but tears now because they couldn’t get tickets due to this failure. 3rd party sites gobbled tons of tickets up and now selling for thousands breaking tons of kids' hearts all because you couldn't do your job. Way to go Ticket Master!!!! Massive failure.

Ticketmaster is horrible site. Their IT department is failure. I got up early to book Taylor Swift ticket and said there are 2000+ people ahead then I got in after a while and every time I select ticket and continue it said some other error or someone already selected even tho that seat is showing up as free. It does not matter which row you pick expensive or cheap one. One time I got far as payment then all the sudden it kicked me out then put me back into queue for another 8 hours and when I am back to selecting ticket, no seats available. LOL extremely upset with how the site handle traffic and poorly designed.

DON'T WASTE YOUR TIME. This was a terrible experience. I waited all day, trying to get tickets, just to lose tickets to something that wasn't my fault, but Ticketmaster's. DON'T GET YOUR HOPES UP WITH TICKETMASTER, IT IS ABSOLUTELY AWFUL. I had been waiting in line since 9am for Taylor Swift tickets and finally, at 2:20, it finally was my turn to select tickets. I kept on selecting tickets and it kept on telling me that I was unable to get them because I wasn't signed in, even though I clearly was -- you could even see my profile in the top corner and the option to sign out.

Ticketmaster shame on you. Waited hrs to get presale tickets for Taylor Swift. Pick tickets it would time you out before you could put your info in. No wonder bots are winning thanks for nothing. With luck I will hopefully find tickets elsewhere I doubt it. I won't ever use you again. Only artist I've been wanting to see and you ruined it.

My daughter and I logged on to Ticketmaster at 9:30am for the pre-sale of Taylor Swift's tickets. After waiting an hour in the queue we finally were able to look at the available seats. When we went to purchase our two tickets, we got kicked out of the queue and brought back to the waiting room. After waiting another hour in the queue, all the available tickets were gone! My daughter has been waiting weeks for this concert announcement and was literally crying with excitement when she was selected for the pre-sale! Today ticketmaster robbed my daughter of the opportunity to purchase tickets because of technical issues! Now every ticket being sold has been priced gouged and her hope of seeing Taylor Swift for the first time are completely out of reach! Every venue SHOULD HAVE HAD enough available seats for the people selected for the pre-sale! It's simple math... Number of people selected= number of tickets made available to said people!

I'm incredibly disappointed with Ticketmaster. For the Taylor Swift Eras Tour, they knew there would be very high numbers of people wanting to purchase tickets and did not prepare whatsoever. I got a verified fan code and tried to join the 30 minutes waiting room, the website crashed and everything broke. I tried to join the 10 minute waiting room, same thing happened. Now, I've been stuck in the queue for over 1 hour and 40 minutes, and the bar is no longer moving. How can a website (that is literally just for selling tickets) be so unprepared and disorganized? I understand that the sale would be chaos anyways, but they really should have been more prepared.

Ticketmaster was utterly useless in my attempt to rectify a ticketing error made at the time of purchase. The failure to provide telephonic customer service is inexcusable. With no help provided by its delayed on-line chat feature, the issue was finally corrected days later by contacting the venue’s box office directly. I never intend to utilize Ticketmaster again whenever ticketing is available through a venue’s box office.

The phone website didn't show the page which can choose seat, and then the system will automatic choose the seat. When I figure it out, I contact them. However, no phone number to contact, only online chat, they will reply in 12-24 hours. Everything is so slow, and ask extra money for everything. WORST EXPERIENCE. I want to give 0 star.

Purchase concert tickets for my kids. Added VIP access passes to the tickets. Had to transfer the tickets to my kids Ticketmaster App accounts so that they could use them at the arena (no access without actual app on your phone showing the tickets). When I transferred the tickets, the VIP passes didn't go with them. TM say, "Sorry, we don't transfer add-on purchases." So, paid for VIP access but can't actually use them. And, NO REFUNDS!!!! The screen image of the tickets literally shows the VIP access. Call the arena and they say "Not our problem", even though TM is the only place you can purchase their tickets.

Bought tickets (unknowingly was sent to another website) for concert that got rescheduled. Not able to make new date and can't get refunded because didn't buy from TM. Site glitchy so can't resell. Bad experience.

I loged into my Ticketmaster account, bought 2 tickets in tier 1, row E, seats 43 & 44, at $925.76. VIP, Parking, etc. The show was billed as Jeff Beck. Week later the show changed names, Jeff Beck and Johnny Depp. This is for Depp on stage with Beck in a guitar duo, not as Depp being an opening act. This is a different show and my wife finds Johnny Depp offensive due to his publicly known issues. I went to Ticketmaster where the original page said returnable up till Nov. 5th. and listed them for resale, listing #**, found that my tix were at lowest suggested sale price worth more than I paid, so I listed them for the lowest price the pop up suggested and a pop up said "they will sell fast". Then I had to give my Social Security # to list them, so I did. Then no sale, so I went back to find I could lower my price to less than I paid and that did not sell the tix.

I bought 2 tickets for a Hall & Oates Concert using Ticketmaster. The concert was held at the Nugget Event Center in Sparks, NV on 20 Oct, 2022. When I got to the gate, I discovered that my tickets had disappeared from my phone (I had checked that they were there just 15 minutes earlier). I spent 30 minutes talking to various people at the event center seeing if there was any way I could still get into the concert. Finally a very nice person looked up my tickets on their database and printed them for me. However, I missed the first 30 minutes of the concert. The Ticketmaster app on my phone said that I had "no events" and therefore no tickets for the concert. A day later that "event" finally showed up again on my phone as a "past event."

I purchased tickets today and noticed that the seats on the tickets that I bought were not what I (thought) selected. The 2 seats were in totally different sections. I tried to contact someone immediately and was only able to use online chat where someone would get back to me in 12-24 hours. Very frustrating. Wish I had another option to buy tickets.

I have bought and sold tickets through Ticketmaster for years. In the past few years they have stopped their phone support. Their customer support sucks even more now! It basically does not exist beyond a FAQ page. Try to get them on the phone – just try. If you sell tickets with them they insist on getting all your Social Security tax information. They force you to fill out form before you can collect any money even if you took a big hit or loss on the sale. I don’t trust this company with my personal information especially my Social Security information. I only buy from them because It’s the only way to get tickets for certain events.

If you want an awful experience, use Ticketmaster. All of these negative reviews are accurate. Bought tickets for Phillies playoff game. Ticketmaster promises "tickets will be delivered before gametime". Six hours prior to game, still no tickets. Impossible to contact Ticketmaster, no online phone numbers work, online chat/access is automated canned responses. Upon sending inquiries we are continually informed tickets are in process we'll have them before gametime. So based upon this we drive the hour trip to game and pay expensive parking. Never received tickets.