Ticketmaster Reviews

It's sad how y'all scheme people.. When y'all site ain't working y'all don't even call or email use. It's not my fault. Trying to login in get my tickets I call, said I purchase my tickets with a debit card they was having problems..I didn't even get to take my family to Disney on Ice today...Money is not refunded but it's not my fault y'all system wasn't working. Now I don't get my 160 back. It wasn't my fault..I'm calling 3 on your side tomorrow. Y'all need to be shut down....Y'all customer service is horrible...Heard a lot of bad things bout y'all. This my first time. They wasn't lying...Y'all just going to take people money...

Ticketmaster should be ashamed of themselves. They are a ruthless, gauging service with no conscious. My wife was online 15 minutes before the pre-sale for Chris Stapleton tickets this morning only to get booted out of the queue, logged back in and was told there were ZERO tickets available. I use the service to resell my football tickets when I can’t go. Ticketmaster charges me and the buyer. Absolutely criminal. My wife called their customer service where she was only able to talk to someone reading from a script and not very well at that. Both people she talked to said sorry, we can’t do anything for you. What’s a disabled person supposed to do to get tickets to any show with such a crap platform and ZERO customer service? This is a terrible company with no morals or social responsibility.

While in the purchase screen for Chris Stapleton Tickets, Ticketmaster's servers decided to poop themselves, telling me that we were unable to connect and make a purchase after loading for 10 minutes. There wasn't a chance for us to buy any more tickets because they had all sold out by then, hours of my time wasted in queues just to come up empty handed all because Ticketmaster doesn't work.

Ticketmaster is the worst company for tickets. They gouge you with ridiculous fees when you buy the tickets. Then they changed the entire date of my event to a day that I could not attend and refused to give refunds or credit. They said I had to sell them myself. Using their site to try to sell them they gouge the seller and the buyer with fees. They shouldn’t be able to charge fees to both the buyer and the seller. I wasn’t able to sell them and they wouldn’t give a refund despite the fact that the date was changed to a date that I couldn’t attend. Ticketmaster has no integrity and terrible customer service. When attempting to deal with their customer service the reps lie and pass you around to other reps in an effort to get you to give up. NEVER use Ticketmaster. Now I know and if it’s between going to event that only sells with Ticketmaster or not going, I just won’t go. I will NEVER use Ticketmaster again.

The ticket purchasing system is flawed. In the last month I bought tickets to two shows (which is rare), and the system asked me to change my password at every login even though the previous password was not expired or locked out. And there are technical flaws on the system.. It kept asking me to fill in sections that were already filled in and it kept stalling and timing out... Waste of time. Other apps work just fine.. It's definitely not my computer that's too slow, it's the design and functionality of the ticket purchasing system. I'm definitely not going to use Ticketmaster anymore.

What a horrible site. Bought tickets in Vegas, paid and I can see that I have them but they don’t show in the app. Of course the app is the only way to get in. Have been trying for hours. Changed Phones. After 4 hours of calling they just said I was a glitch and couldn't help me. Showed up at the event and also there they couldn't help. Flew 16 hours to get there. What a horrible, horrible organisation

So far my personal experience reselling tickets with Ticketmaster has been nothing but troublesome. Sold my tickets due to unforeseen circumstances and needed my cash back and listed them lower than what I paid for with all the fees and they still want to charge fees for selling them without refunding the fees paid in the original purchase. Says to add a verified payout method and refund method in case the buyer cancels the event. It's been a week and haven't received my "verification deposits" to verify my account. It says payment would be deposited 5-7 days after ticket is sold but they fail to hold up to their word. You would think once they receive their payment it should be transferred to you in a timely matter. No. They hold onto the funds for however long they want.

The way the site works is people/bots buy up tickets as soon as they become available then they resell them at absorbent prices. The reseller pays &30 for a parking pass. You now have to pay $80 plus an additional $40 in fees and taxers. They put not limits, rules or regulations on these resellers but you as the buyer cant get a refund for anything. You agree that no matter the circumstances you can’t get a refund. Your only option is to resell at an even greater price to recoup your costs thus perpetuating the cycle.

Based on my personal experience I can see why Ticketmaster has 1 star. They don't get back to you despite sending emails with attachments (screen shots, e. g.). And when you do get a hold of someone, their response is vastly different than the next rep. Very poorly run. I hate dealing with them.

Just found out I was pregnant and was trying to get rid of my tickets but apparently resale isn't available. I reached out to ask why and apparently there were blue and pink dots indicating if you could or couldn't resell them. I explained there was only 1 ticket choice to pick from and there are no dots or anything in the ticket detail stating these couldn't be resold. The rep just continued to give me the same generic response and not even able to direct me to where it states this. Pretty much told to take the lose or go pregnant. Still have no idea where they disclose this information on their site. But hey they already got their money from me so who cares.

I just sold 4 concert tickets back to Ticketmaster and they bought them right away at face value. But, none of the extra charges they initially add on to the tickets get refunded back to you!!! 🤬🤬🤬 Maybe I missed that in the fine print but what a SCAM!!!!

I hope another company who truly cares about customer obsession will take down this company. It is purely one of the worst ticketing company I have worked with. Customer service is awful. It takes me more than an hour to switch my seats, and they have to charge me $10 service fee (on top of the original service fee when I booked these tickets). Michael ** - you should try to book a ticket, and try to update the seat to couple rows up or down and experience that yourself. I mean do you even read the customer's feedback or you don't give a lick about it?

Bought 120$ worth of parking for the world juniors. Never received my tickets. Had to buy parking here to cost 240 for 3 games. Called them 6 times. Spent 5 hrs on the phone and all they do is keep transferring you to other people. The last time they transferred me to the Ottawa rink I paid for them, didn’t get them and they did nothing but waste my time.

Terrible site and terrible monopoly business. They twist hands and will steal your money. Last time I'm purchasing tickets through them. Even if that means no concerts. Goodbye scam company. Changing Lineup Bands without giving option for reimbursements, I paid to see my band and not other unknown offered after swap, ignorant CS, ignorant company. Reselling tickets will cost almost half paid price - SCAM SCAM< SCAM.

Horrible service. 36 min on hold waiting to speak with human, while a recording urges you relentlessly to just use chat bot. Then I try chatbot, it urges me to call in to speak to someone. Lousy interface. I don’t understand what value they bring other than taking money from fans and artists.

Would never use Ticketmaster again as customer support is terrible. If you call them expect to be on hold for hour and then get passed to another. If you need to change parking in and out or hotel - good luck as they do not want to help.

3 parts to Ticketmaster-- the website, the app, and the phone line are not functioning any longer. The website blocks you with error messages of a "pause" and the app makes you keep resetting your password but does not save the screen to enter the security code. Goes in a loop.. Unreal. The phone line just automated, if lucky enough to finally get a live person, has people who are untrained and tell you you must have VPN & that's the problem, when you don't. Then they hang up on you! Lol. Just absolute insanity! Nothing is functioning,... Which is depressing because Ticketmaster used to be THE reliable ticketing service; and as of a few years ago it was the only one left... Now it's gone too. 😞😭 (And all the tickets there are RESALE anyway. It might as well be Craigslist 😑.)

Can Consumer Affairs.com create a negative star? Would better describe the experience you get with Ticketmaster. Software failure/glitch error rate is unbelievable. The 2FA fails regularly. I have to change my password every 3 weeks it seems like. The site design makes no sense. The App for tickets is a disaster to use. TicketMaster is a sales/marketing/hedge fund joke.

Horrible customer service. It took me over 30 minutes to get ahold of a representative just to be told they can’t help me and need to transfer me. I sold tickets well over a week ago and still haven’t received my refund (which said it would take 5-7 days). They had me put in my tax information and security information multiple times (went through and then received multiple emails having me put them in again), which makes me very nervous. Clicked the listing status on the app only for it not to work. Opened it in the web browser for it to say nothing is there and I need to put my personal information in again. If you buy from here, make sure you are definitely going.

Not sure who designed and managed TM business but it is not about providing access to the events. Other than boosted prices the system requires uploading unwanted apps, collect personal info which is not needed for purchase of any goods or services and made it nearly impossible to retrieve a normal printable tickets for the events. Never use it, go directly to the event venue website and buy tickets there, will be cheaper and more reliable.

Ticketmaster is a scam. They have a monopoly and the only way is to go through them. With their outrageous fees. We must stop going to ticket master even if that means stop going to people we want to see. I will definitely be lobbying against ticketmaster to my congressman and stop this scam and monopoly.

It has been over a week and still don’t have my money from the re-sale even though they charged me a hefty fee- $58! for reselling my tickets. Their customer service is awful! Their payout account verification does not work. NEVER AGAIN WILL I USE THEM.

We just had someone hack Christopher James French Ticketmaster account, so we changed the password however if the hacker selected stay signed in there is nothing that Ticketmaster can or will do to kick them off of his account. Every other account that I own right down to Disney Plus allows you to see anywheres where your account is logged in and select log out of all devices, nope not Ticketmaster. So I called them and had his account pushed up to escalations, where they have also confirmed that there is no way that they can log out of the account on every device that it's been logged into, regardless of if I'm telling them we do not own the device.

Shady business. Immediately after purchasing a 6 tickets I realized I took the wrong section and was charged 10$ per ticket to move to the correct location to be with the rest of my family. The call center I had to talk to was so hard to understand I had to call back. Wasn't much better and they basically blew me off and told me it was their policy and nothing they could do.

Ticketmaster should be ashamed of itself. On its website it states that it can detect bots. There is no way on earth, that website is detecting bots. I have been in countless numbers of queues waiting to get tickets to Taylor Swift The Eras Tour drop tickets. I’ve been number 1000 in the queue twice and still wasn’t able to get tickets because once I grabbed a ticket it said someone else already had grab this ticket even though it’s not possible unless it’s a bot. It’s disgusting because people who actually want to get to go see her perform can’t because platform lets the bots on and gives the people who are using the bot the opportunity to resell the tickets for thousands of dollars. While true fans can’t get tickets.

Absolute worst platform. Good luck ever getting through to their customer service department. I mean what do you do if you end up being very sick the day of the show? You have to go and get everyone else sick too. They are just horrible. Jeez, everyone else is able to do tell you where you are on the call waitlist and just call you back. With the insane fees, get a better system.

I paid for the tickets and receive email to accept them, but when trying to sign up to the account they did not send SMS for mobile number verification. Afterwards they blocked my phone number and asked to call to support. After 25 minutes of waiting on the line support could not do anything, they advised me to try with another phone numbers. They is did not try to help, check they number verification provider...Very poor customer service and not convenient ticket service. It is very strange they companies still work with Ticketmaster...

I purchased tickets to Disney on Ice months in advance. I was able to view the tickets right away in the app and the day of before getting to the event center. When I arrived with my two small children at the entrance and waited in line for 20 min I was attempting to present my tickets for scanning and was given an error every time I clicked view tickets. Not only was this holding up the line and I was asked to step aside while I tried everything I could by logging out and back in. I tried deleting the app and reinstalling.

I purchased tickets in July 2024 for an event for December 4th. I was supposed to receive the tickets on December 3rd, one day before the event!! I found this a little strange, but I just followed instructions and waited as I was told to do. I did not receive the tickets on the date I was told (December 3rd). I called the following morning, and the customer service rep. said I would receive the tickets later that day. Waited until noon and spoke with a different representative. I was told the same thing; to wait and check the app and I should have them well before the event. Remember, this is roughly seven hours before the event started and I don't have my tickets yet, but was reassured by the rep. that I would receive them.

We'd love to understand why they could not offer me a refund off the bat for a canceled event. I spent 3 days and 7 and a 1/2 hours on a chat. Session trying to get a refund for an event that was canceled. I was told I would receive a call, but no one ever called me. I was sent an email telling me they were working on my case. I replied to this email if I could please get the status. They replied. My case was closed and did not tell me the status of the closed case? Still don't know if I'm getting my money back or not. Don't know why they cannot tell you. What is it going on or update you? In a proper fashion of terrible business, people, terrible customer service that we'll never buy from them again.

We purchased Tickets for the Sphere via Ticketmaster in Oct 2024 for a show in March 2025. The show has been cancelled on Dec 3 2024 and now TM is telling me that they have to "wait" for the Sphere to tell them to refund my $$. TM says 14-21 days. Sphere says 30 days. Get your stories straight. Also, why does it take such a long time to refund, you got payment instantly. What terrible and untrustworthy groups.

Attended show purchasing tickets for a group whose flight was delayed. The refund process and insurance is worthless from Ticketmaster. The venue needs help, food is horrible, parking good luck or towed. Highly recommend not to use Ticketmaster. Time to replace Aztec Theater. Employees have no knowledge of company.

I sold tickets on their site. Not only did they increase the price of the Tickets, They haven't paid me for them in over a month.They also took over 30% of the sale price of the tickets. They also told me that they would have to call me back to get a hold of a manager... 2 days Later.

How on earth can I be 4th in line for a queue for Blue Jays tickets only to get the notification that no tickets are left to ANY of the 20 promotional $9 games, 1 minute after they've gone on sale. Ticketmaster is absolutely brutal now. Bots have taken over and TM doesn't care.

If I can give a 0 I will 1000% give that. I really hope we have other ticket sellers for Ticketmaster is the worst. My account has been on paused for almost a week now. It all started when I was trying to get Taylor Swift’s tickets when they open the queue but seems that the server can’t handle the volume and just blocks accounts. Reason they think it's a BOT. C’mon everyone was trying hard to get into that “protected queue” for TSwift. Now I’m about to buy Raptors tickets but the unreliability of this company is at its finest. Ticket has been opened re this but been over 48hrs. No one reached out and I’m on the line with a rep who is helpful however still unable to resolve and that she needs to escalate. Poor agent. Her skills being wasted in this company.

I Joined Ticketmaster yesterday (Nov-2024) to get tickets for a once-only PWHL hockey tour game - something for two senior citizens to enjoy in person, perhaps for the only opportunity in our lifetime. What a disappointment, throughout, from my interaction with Ticketmaster! Their website has a timer - it forces clients through their orders as fast as possible, with virtually no time to read "details". After a few attempts, I bought 2 tickets, and was then told that I wasn't allowed to print a physical copy, but told only "Mobile" phone tickets can be used. I only use my mobile phone for voice calls and rare texting. I have no intention of loading an unwanted extra App onto my phone, and then gamble if there's no guarantee of a working Wi-fi connection when I get to the event location to present my "Mobile" ticket for entry. With this deal-killing no-printing restriction, I asked for a refund; and was told "No, it's our policy".

Avoid purchasing tickets from Ticketmaster at all costs as well as their customer service agents. We recently purchased tickets for a NY broadway show and could not attend the performance because our flight was cancelled. All we asked was could they apply the ticket to a different date in that same week. Ticketmaster absolutely refused to refund the cost of the tickets or accommodate us in any way. We lost money to the tune of $600. Customer service is a joke when communicating or following up. Never again.

No customer service. No response to complaints. No avenue to complaints. This company has to be seriously reviewed by ombudsmen. Violating basic contractual obligations. I purchased tickets. I cannot access tickets. Failed to launch any investigation 3 months prior to reporting.

They hate disabled people, apparently. This isn't even the first time I've tried to get handicapped seats to something. Even called and tried through customer service with an actual person. Since Friday. It is now Monday. Now, the only handicapped tickets left are for literally 7x what they were because people do the resale and try to rip off disabled people with our limited seating choices. The affordable handicapped seats are gone and what was $62 (each) tickets, in this case, are being resold now at over $450 each. Thanks, Ticketmaster. Again.

Their customer service line sits for hours without an answer and their chat gets nowhere as well. The company has adopted a "DGAF about the consumer" mentality since they know that they are the go to online retailer. They don't have anything to gain from providing an appropriate level of service to their clients so instead they are rude and ignore questions/concerns.

This is a “minor” issue compared to most but in the interest of complete transparency of the ridiculous company that is Ticketmaster I’ll share my experience… I purchased 2 tickets for a play for my friend and myself. Shortly before the date we both had a change of plans. No big deal, I would just list for sale and likely take a loss which I was fine with. I had previously transferred the ticket to my friend and she transferred back to me to sell. I called tm to have them sold as a pair which is obviously more desirable than single tickets. They told me that because I had transferred it they couldn’t put them back together even though both tickets were in my account. Again, not a huge issue but another example of tm doing anything possible to create a miserable customer experience.

If you don’t buy the tickets during the presale, forget about it — you'll have to pay at least four times more. The website keeps freezing, and I can’t buy my tickets for a decent price (around $140). Now I need to spend over $400 to get them. It’s unfair to people who just want to enjoy the concert, since most people buy tickets to resell them and make a profit! Not to mention the huge fees you have to pay. This is ridiculous!

Ticketmaster is one of the very most consumer 'unfriendly' websites out there! Tried to buy tickets to a local concert; it had been a while since I'd done that, mostly because there haven't been that many local performances of interest to us. In choosing seats, we noticed that most 'good' seats were those with the scalped prices. We avoided those, choosing some 'next best' alternatives, then the 'march against the clock' to pay for the tickets. That's when it got interesting.

Wow this is one of the worst websites I've ever used, normally with ticket companies they are terrible but this is UNFATHOMABLE. Never received one of my tickets. The other one blocked me after I accepted it and it wouldn't let me add it to my wallet so it just deleted the ticket. I don't care if this website says it's the cheapest. The hidden fee will double your total price, you're better going somewhere else for sure.

The most horrible experience ever! Never use this scam company! They blocked my account with my tickets for no reason, I called and wrote them emails like crazy all the month! No problem solving, they did nothing to unblock my account or provide the tickets somehow. I’ve lost the tickets and the money! You never get your refund because speaking with their representatives is the fooliest thing I’ve ever did. Total scam and fraud!

Due to work circumstances, I needed to sell my ticket, which I did. I have been waiting for 2 weeks for it to be transferred into my account and received an email saying that I needed to verify my bank and that I needed to provide two micro deposits within 5 days to get my money. These email instructions came to me almost 3 weeks after the micro deposits were put in. Looks like a scam company.

Purchase the tickets $1000 2 months for front row seats. My Ticketmaster account was hacked, my tickets were transferred without my knowledge. Have tried to contact customer service for help. Trying to contact a supervisor since the concert is this Saturday. Been 4 days now and no resolution. They tell the end of the week, but you know I think they couldn't care less. Just block the original tickets and issue me new ones. Looks like a no brainer. Ticketmaster is completely trash.

I bought two tickets to see Chris Tomlin along with parking. My plans changed because of work and I was going to sell my tickets. Surprise! “These tickets are not eligible to be sold”! Didn’t see that at purchase. Absolutely my last Ticketmaster purchase, very last!

My account was hacked and the five tickets I had purchased were stolen. I reached to Ticketmaster customer support, waited on hold for 70 minutes, never spoke to anyone, nor did anyone reach out to me. I emailed customer support, who did respond, but just said it was escalated. My event came and went with NO and no contact except email, stating it was escalated. VERY disappointing and unacceptable.

I would stay away from this company. My tickets that I purchased were stolen from someone who hacked my account after logging into Ticketmaster. I am set to go to an Avs game tomorrow and after two weeks of trying to reach someone, I am told to call the Fraud Number which takes you to a voicemail. Please do not expect a call from anyone because it does not happen! Stay away from the Ball Arena website, which takes you to the Ticket Master website, because you are going to get scammed. I am out of pocket for almost $400 and no resolution after two weeks.

If I could have zeros stars I would. Not consumer friendly. Horrible customer service. The fact that purchasers can’t even get hard copies of tickets they’ve bought if/when there’s a problem with the app is horrible. I have had a problem transferring purchased tickets to my parents for an event. They have done absolutely nothing to help with the problem. Everyone you talk to says to do the same thing even when doing so doesn’t resolve the problem.

Foolishly purchased 4 tickets through Ticket Master for a concert I wanted to attend. Paid the “best price” at $119 each. Two days later while looking for parking options on Ticket Master I stumbled on better seats available for $49 each. When contacting them I was pretty much told “too bad for you” since I didn’t pay the extra charge to make them refundable. Figured if anything happened, I could sell them as it’s likely to be a sold out concert. Not likely I could resell them after paying triple what they were worth. Oh, well. Live and learn. I don’t attend many concerts and assumed buying tickets on line would be a straightforward process. Never occurred to me there were companies out there ripping people off this way. I’ll never use them again and would encourage others who may be as naive as I was to shop around and avoid Ticket Master at all costs.

It was the most annoying online purchase I have ever made. After a long wait in line, I got three chances to buy a ticket, but none of them accepted my card. I did whatever could work, but it was useless. Customer service doesn't have a phone number to access over tribble experience with Ticketmaster.

Can't reach customer service! Can't receive transferred tickets! Locked out of my account! HORRIBLE COMPANY. Should be fined, cited, shut down!!! Unbelievable with thousands of 1 star reviews that they can get away with this and profit off if so many!

I thought I was purchasing tickets for December 30. As soon as I viewed my tickets, I noticed that I accidentally purchased for November 30. I got a hold of them right away, and they said they'd get back to me within 4 hours. They did not. I called them the next day and explained the situation. It cost me $20 to change the date even though I let them know within ten minutes of when I made my purchase. I guess it's all about the money for them and not about their customers. I will never give another penny to Ticketmaster.

I had these Maverick City Music tickets transferred to me almost 3 months ago now and the Ticketmaster app logged me out about a month after and said for security reasons I needed to change my password but that account was with linked to an email I no longer had access to so I wasn’t able to go in and change my password. I immediately call them and explain everything and filed a claim to change my email and update my phone number and they said I'd get a call back in 1-3 business days. Never got a call, I call them a week later asking for an update and they never even filed the claim so I asked to redo the claim and again they said they’d call back in 1-3 business days. ONCE AGAIN never got a call so I call back again and the claim was NOT filed! At this point I’m frustrated because “customer support” was doing everything but supporting.

Terrible monopoly that needs to be taken down, broken apart and replaced with alternative suppliers. I email, call and “text by phone” for help and I end up in a call center where I cannot understand the person on the other end of the phone. As is typical, no satisfaction. Call again or send another e-mail…. What? My event is in two hours and I have been trying to retrieve these transferred tickets all day. I have reset my password three (3) times and I have wasted hours on a simple ticket transfer from a person that regularly transfers tickets to me. Time for DOJ to start anti-trust proceedings or for the FTC to get involved.

Someone stole tickets to a comedy show my husband and I had. Called Ticketmaster that day and nothing was done about it. 4 days before the show and no response. Only a "I'm sorry" and "We will get back to you."

Biggest scammers...bought 2 tickets to a Philadelphia Union game, got an email from Ticketmaster right after I purchased them saying I would be getting an email from the seller, never received the email from the seller sent to transfer tickets in my name. Contacted Ticketmaster several times explaining I did not receive the email and they came back and said the email was sent and there was nothing they can do, totally scammed me.

I bought a ticket from them on 9/27. They have yet to deliver a digital ticket despite emails, texts, etc. I have hours invested in trying to get either my ticket or a refund. Basically just opened a dispute over on PP. Avoid this company like the plague.

If Ticketmaster wasn’t a monopoly they’d be out of business in a week. They act like a criminal enterprise. The Justice Department should bust them up instead of torturing Trump. They make me change my password daily! And they say it’s because I log in on different devices. What a bunch of idiots. But there’s no other option. Bust them up! More competition is needed.

Thieves that’s all Ticketmaster is. Don’t ever buy from them. They don’t refund cancellations, they postpone concerts for two years and won’t refund. Fraud tickets sold. Used Stub Hub 10 times, never ever an issue. Ticketmaster might help when hell freezes. I ordered from Ticketmaster twice and ripped off both times. DON'T use Ticketmaster. They will not help you. Their company is built on screwing YOU!

I will never use Ticketmaster again. Terrible experience all around. Tried to sell tickets long before an event and they didn't get back to me until literally weeks after the event and they had zero intent on helping.

The absolute worst customer service I have ever encountered. They delayed my payout for the sold tickets that I listed, I listed tickets and sold them October 2nd 2024 and still have yet to receive a payment. Never again will I buy a ticket from ticket master!

I have been dealing with Ticketmaster now for 2 years! I made multiple complaints, spoke to numerous customer service reps/supervisors and nothing has been resolved. They (supervisor) even told me my money would be mailed to me via check. I sold 2 extra concert tickets for 9-28-22 for Gorillaz at Ball area in Denver. I have not received my money for selling those tickets. They say the tickets were not listed and never sold. I have screenshot proof that they were listed and sold. Sketchy business that will steal from paying customers. Like I said - I have been waiting for my money for over 2 years!

After trying to give them my debit card for almost an hour, the website simply refused to take my debit card information. Seat after seat was being sold before I could get one despite all of my info being spot on. This was a blessing in disguise as I switched services to StubHub and got a similar ticket much cheaper and with no hassle. Even the parking was less expensive. I honestly hope Ticketmaster goes belly under after all of this gouging.

Horrible in every way. The support takes over an hour to get on the phone and when you do get them they are in another country and not effective at solving any problem in any way. I sold tickets and have not been paid for a Month. The online support takes 48 hours to get a response and the response makes no sense at all. The support is Horrible. The only way I was able to get a solution was through my credit card company. Be very careful using TicketMaster for anything. I DO NOT recommend ever using them, if you can, avoid them.

I had 4 Ticketmaster tickets (which were purchased for $288 each) transferred to another party. I spent hours on the phone (in about 10 calls) trying to get them back or reimbursed. Every call ended with a promise of a call back (I received only one call back, but the phone didn't connect and they left a voicemail). Two of these tickets were for sale at stubhub but I had to pull the sale advertisement because I didn't have the tickets. A few weeks later, about 6 days before the concert, the 4 tickets were transferred back to me. However, the 2 tickets that were for sale were now unsellable because it was so close to the concert date. And one of the other 2 tickets was not honored at the concert venue (and my friend had to buy a ticket from a scalper). So Ticketmaster owes me $864 (for the two tickets I couldn't sell because of the unlawful transfer and the one ticket that was not accepted at the venue).

Ticketmaster has monopolized the ticketing pool for major concerts and events. It is such an unfortunate situation because they constantly make things difficult for consumers. I purchased tickets for a concert back in February for a concert in October. I had issues with seeing my tickets in my account once October came around. When you call the customer service line, you will be on hold for a minimum of 30 minutes before someone answers. I know this to be true because I have been calling approximately every three days since the tickets were discovered to be missing from my account. The calls are stated to be "escalated" and then they say to wait for a call back. I have repeated this process five times now and no resolution.

2 hours on hold, going around in circles to get an answer to my question. Had to repeat my info 3 times to 3 different agents. No help provided. Obviously customer service is not a priority for Ticketmaster.

Please do not buy tickets via Ticketmaster. Because they are the masters. Once they get your money, you're screwed!!! Two hours to wait to speak to a representative. No reply on chat when I needed to ask where's my refund. They took a month to refund me tickets I sold back to them and then took a fee from that. I wish I would have read the reviews before purchasing three tickets; overprices; and horrible horrible customer service.... Run!!!!

Although my tickets are able to be transferred and the button is active when I click on Transfer I get stuck in an endless loop. I am unable to transfer my tickets and can't get any help from Ticketmaster. I was on hold via phone for more than an hour and worse on chat. All the fees Ticketmaster charges yet can't ever get any assistance to resolve an issue. The government should definitely do something as Ticketmaster has a monopoly on ticket sales and they handcuff their customers with not allowing us to transfer or sell our tickets. They are forcing me to sell my tickets higher however they will buy them from me for pennies on the dime but won't let me sell less than the purchase price to the general market only to Ticketmaster. This practice shouldn't be allowed and it shouldn't take 4 hours to get a response!

Updated on 10/18/2024: Been on hold for 90 minutes. Sold my tickets 12 days ago and still have not received payment. Do not do business with TicketMaster. Terrible service. The app is useless as well. Take your money elsewhere.

I will NEVER, EVER attempt to use this company for any event in the future. I purchased the tickets back in June for an event in October. I patiently have been waiting for the tickets to come in the mail (because I paid extra for that) and of course, they haven’t come. It is now October 15th, 3 days from event. I have called numerous times and it still hasn’t been resolved. It was a typo with the email…it was put in gmaul not gmail, so my tickets are not accessible. The customer service reps literally have no other job but to string you along (after waiting on hold listening to the same song over and over for 1 hr and 20 minutes) and making you think that you will get help, but they do nothing. 4 hours…4 phone calls and no one has corrected my email, mailed my tickets, nor put them in the right account. $257 down the drain. Yes, Ticketmaster customer service is the absolute WORST! Run!!

Ripoff fees coupled with an unworkable app and a broken website. Functions just spin and spin on the app and website when trying to access or transfer tickets. Customer service was not helpful either. Total trash.

Hello: I sold 2 tickets using Ticketmaster, and I can't get paid by them. I have called and called and been on hold for hours. They have my money and have not paid me. I have asked if they could pay by check, they said no, They have refused to refund by VISA. There is no way they would tolerate being treated the way they have treated me. To say that their process is frustrating would be an understatement. They have my banking information, I have confirmed the micro payments over a week ago, and they have confirmed they have them and I still have no money. I see I bought insurance, can I claim the insurance due to the total lack of support from ticketmaster? My only other options are media, lawyers, better business bureau. Suggestions?

Tried to sell my tickets 2 weeks before the show and they locked me out of them until 72 hours before the show. Why? I already paid them for them. It would actually benefit them if I sold my tickets so they can recharge some other sucker the $700 in fees for Taylor Swift.

I recently purchased 2 tickets one for Heart and one for Bruce. I worked quite hard for the dough ($2000+). They of course took my money but now I can't access my tickets. I could access my account 2 days ago But they changed my password without telling me. Mighty ** of them. I requested a new password 4 times and 4 times I received a password only 6 characters long instead of 8. I mailed them 4 times and got no answers. Come on people cough them up.

Horrible wait times always and untrained staff. This company is a joke. I try to avoid them as much as I possibly can. I can’t understand how they continue to be in business. Awful experience every time!

Ticketmaster software has glicthes and no accountability. WARNING: Never use "accept an offer" in ticketmaster. It's a scam and doesn't work on app. No record of sale, no warning of non-processing, you loose your tickets/value. $468 for me on a recent CREW v MIAMI MLS game on 10/2. Ticketmaster of no help, but why would they? They're a monopoly, it's their world and we just buy tickets in it.

This company can care less about the customer. I had some tickets that were hacked from their database a few weeks ago, I’m still waiting for it to be resolved. All they keep telling me is the fraud department will reach out when they get it figured out.

Worst app I have ever used in every single respect. I received 2 tickets and now it can't find them. I am a bit of a tech bro and I can't figure out this app. I see why it's rated so poorly. Don't use.

Jeff Arcuri royally screwed me by not allowing ticket transfer for my show even though he allowed it for literally all of his others. And TicketMaster and StubHub both benefited from his choice, so what do they care. All 3 are greedy. I will never use them again and Jeff deserves to be cancelled.

I hope people read this review. Ticketmaster's customer service is the worst I've had to deal with. Got hung up on twice. I can see now why your company has so many negative review. I would rate you minus 10. JB

Ticketmaster is a nightmare! Between the ridiculous service fees and the constant site crashes during popular events, it feels like they're just exploiting fans, hope event organizers start working like FIFA which doesn't allow ticket transfers, they buys back the ticket for the customers at a fee to resell it so that real fans can enjoy the experience without falling into Ticketmaster's scam. To make matters worse, the resale ticket situation is so out of control—It's hard to know if you're even buying legitimate tickets. So many cases of people getting scammed with fake resale tickets, and Ticketmaster doesn’t do enough to prevent it. The whole system is broken, and it’s the fans who suffer.

Customer Service (via Chat) was totally unhelpful when I contacted them for help regarding the fact that my Ticketmaster App was showing a black screen all the time. Their answer was written in incomprehensible jargon and their suggestions didn't work. I ended up deleting my App and downloading it again, and voilà - all the issues were settled. It's unbelievable that Customer Service didn't suggest I do that before I thought of doing it.

Trash. Absolutely trash!! We need to have more options. They are the worst and don't care!! Customer service is the worst, if you can get someone on the phone. They make you jump through hoops to get basic information.

Ticketmaster customer service is an absolute joke. The absolute worse. We sold our concert tickets. We put in our account information, on my account, on their website. We never received the refund. If I could give a 0 or negative rating, we would. Horrific customer service. We sat on hold for twenty five minutes, no answer. Then, the online did not provide any insightful help to us. Go elsewhere to purchase any sort of concert or event tickets.

Ticketmaster always looks out for itself. The fees are exorbitant. We have had WNBA season tickets for 12 years. We opted in for the playoff games without know when they were. When we went to sell some tickets they put a minimum price on them, while at the same time, selling tickets that they control for less. We are not able to sell our tickets for face value. That is really low! Unfortunately, they control so many Pro sports tickets. It’s disgusting! Also, when you try to call to speak with someone they never pick up. They probably have one person working in the call center.

Had my Ticketmaster tickets fraudulently transferred out of my account. Tried to get Ticketmaster to help get them back on several occasions. Ticketmaster customer service was unable to help get them transferred back, they gave me a case number and keep telling me someone will call me back. This is unacceptable customer service, they should help their customers retrieve stolen merchandise or offer a refund. We disputed the charges and went straight to the box office to buy tickets for the event. I would recommend anyone attending an event to just buy your tickets at the box office, much cheaper and much safer than using Ticketmaster to buy your tickets. Ticketmaster accounts are convenient but not safe at all to use in my experience. Ticketmaster customer service doesn’t seem to know how to help their customers when fraud happens in a timely manner at all.

Someone stole my tickets. (I "transferred" them apparently when I never did). Called Ticketmaster and on hold for 25 min before someone who did not clearly speak English (I'm not racist but if I can't understand you, how am I supposed to communicate with you) who said they will file a ticket with the fraud dept (so apparently this happens a lot) and they will call me within 3-5 days and return my tickets. 8 days goes by so I call them and another 30 min on hold to someone who also speaks broken English who put me on another hold saying that because my event is one month away, it'll take longer to "look into it"...then don't tell me 3-5 days!!! I understand the person on the phone is not responsible for what the first person told me but don't lie to your customers! I'll see if I ever get those tickets back and I will never use Ticketmaster again.

Ticketmaster is one of the most unethical and dishonest companies I’ve ever dealt with. Last week I purchased what I thought were artist VIP Banquette tickets during the artist's presale. On the artist's site it stated ALL banquette tables came with meet and greet and photos artist VIP perks. During the presale, both the artist VIP and venue VIP tickets were released.

On September 7, 2024, I was supposed to attended a concert with my 3 family members and my self, it was a birthday present to myself, and we were very excited to get into the concert. Upon arrival I checked my tickets for the scanning codes and realized there were no codes. I ask my daughter to look into it and she said, "Mom why does it say the tickets were sold." I immediately went into panic mode. I called customer service and was connected to this cold, not willing to help with any solutions and was just told those tickets are gone, I would have to make a complaint. At this point I was so devastated. Here I am with my family all dressed up ready to enjoy this concert that I have been waiting for over 6 months and to just be told tickets are gone. Apparently Ticketmaster allowed someone to fraudulently get into my account and sell my tickets. I did not authorize any sell of my tickets or did I receive any notice of my tickets being sold.

Someone hacked my Ticketmaster, transferred and sold all 7 of my tickets. They transferred all of them in the middle of the night. Never heard back after they said they would call. 2 step verification would solve all of this. Such a lousy company, I hope venues and artists start dropping them. I'm now out $3,200

Someone transferred our tickets without our permission. Called the Fraud Dept, 30 minutes on hold. Rep started an investigation and said someone would call back within 5 days, no one called us back. Called Fraud Dept again after 1 week, on hold again for 20 minutes, nothing has been investigated. They have promised a callback within 48 hours....we will see.

Call customer services 4 days before the concert. After the huracán was impossible to drive To Atlanta. So they said can’t refund the money. Just give 10% in a future purchase. Incredible. Was a emergency.

Ticketmaster is crap. Do Not sell your tickets through them. Don't take my word for it. Google it. I made the mistake of not checking just thinking they are a huge company. They do everything they can not to pay you. Also, they didnt release my tickets to us until 1 hour before the event. We thought we were screwed so didn't make the 2 hour trip and missed the event. They released them 1 hour before, which was too late for us. We put the tickets up for sale. They sold, after they take out all the fees. You get half of your initial purchase. Then!!! Now we can't get paid for the damn tickets. Never again man. Do your own research, this is posted all over the internet. This could ruin your family whole week like it did ours, and lose half your money. Still haven't paid by the way. Hope this saves someone else from a terrible experience.

If I could give a 0, I would! Went to a concert and one of the acts did not show up, which is who I wanted to see, Ticketmaster stated they don’t owe me anything but legally one of their employees stated that they do since the musical act was on the actual ticket. Was told that a manager would call me back within 48 hours, and no one ever called. I called again and never received a call. This is such a big organization that they can hide behind their poor Customer Service. I feel that if more people speak out how horrible they are other places that have provided good customer service and Tickets will surely bury this company.

Ticketmaster is the WORST. I paid for a parking pass with the purchase of my tickets to an event in Chicago. My tickets showed up in the Ticketmaster app, the parking pass did not show up. I used the "Chat" feature numerous times. Each rep kept giving me the exact same info each time. NONE of that info fixed my problem. This went on for over a week. I called customer service. After waiting over 30 minutes, someone finally got on the line. She also went through the same steps as all of the chat members. When none of those steps worked, she then insisted I didn't actually need the parking pass..?? I think they are full of it. If I really didn't need the parking pass, it would have been made clear the first time I reached out. All of the fees are over the top to begin with, but to NOT receive "Extras" that you pay for is criminal.

I had purchased 5 tickets for the Packers vs Titans game. The night before the game I was going to show my son where our seats were. When I went to their site, I had a message saying that my tickets were canceled and that my money had been refunded. They had all of my info, my email address and my cellphone number and did not have the common courtesy of emailing messaging me or calling me. All of this after having driven the 10 hours to Nashville I was super pissed. Not even an explanation as to why.

I purchased tickets for the Raven's home opener months ago. I received a message that my tickets would be ready the day before the game. Which was odd because you want to be prepared before you leave for the game. I traveled hours and booked a hotel for the weekend. My tickets weren't available the day before or when I wanted to leave for the tailgate. I was frustrated and embarrassed. My friend who was attending the game with me was embarrassed. Customer service at Ticketmaster gave me the runaround. Tickets I had paid for months ago. They never got back to me; the game started, and we are outside only able to hear the cheers. Customer service finally got back to me days later, still with same runaround. Worst service. Never dealing with them for tickets of any kind again.

I logged in at 8am every single day for presale and couldn’t get in, and within 10 seconds the presale tickets were sold out. Today, I logged in 2 hours early, entered the waiting room as soon as available, and was the 3,000 person in line. By the time I was allowed in, every single ticket was resale. Ticketmaster does not allow you to use their gift cards on resale tickets as well. Ticketmaster is a joke!

Ticketmaster has the worst customer service ever. I bought tickets in June for a concert. The day before the concert (in Sept) it wouldn’t let me log into my acct I’ve had for years, saying the acct did not exist. That couldn’t be right, because they literally emailed me a confirmation of the purchase to that email. I couldn’t use the service chat because I could not log in and it requires you to be logged in. I called customer service at 8 am when they opened. Was put on hold for 30 mins. This was call #1. I was told my acct had been broken into and someone had changed my email address on there. Despite being able to validate everything else (order number, phone number, name, credit card etc) they refused to give me my tickets. I was told they had to escalate it to fraud and would receive a call. This is the DAY OF the concert. 4 hours go by, nothing. No call. I call back (call #2) this time I’m on hold for an hour.

I had 2 tickets that I paid 300 for and I re sold them on Ticketmaster. It wouldn’t let me set my price so it said 120.00 each so I said yes. Comes out it was 120.00 for both tickets. I would have never sold them for that amount. They ripped me off. I tried calling. Can’t talk to a supervisor. They’ll get back to me. I gotta be an idiot to sell my tickets for 60.00 when I could’ve sold them on any other site.

I recently purchased tickets for a concert. When we were entering the venue, we were asked to go to the box office because our tickets were scanning red. The box office printed our tickets so we could enter. The tickets had the actual price printed. The price on ticket was $66. I paid $130 per ticket! I will never use Ticketmaster again!

Purchased tickets to Beavers/Duck game from Ticket Master. After my purchase I was notified that I would not receive the tickets until two days before the game. When I didn’t receive the tickets I called Ticket Master’s help line. He told me that I would get the tickets for sure by ten pm last night, which I didn’t. He said that I could call Ticket Master at ten pm if I didn’t get the tickets. He lied because their phones shutdown at eight pm. Ticket Master sold me tickets that they don’t have and upon reading their conditions of sale they have left no recourse except to go through their arbitration process with their arbitrator and pay $300 fee just to get scammed again!

I bought tickets as an anniversary experience for my partner and I. I noticed unusual activity on my account with 7 business days until the event. My tickets were stolen by a hacker. I reported the issue, and was given vague assurance that it would be resolved. I was promised a callback within 3-5 business days - did not happen. I was promised a call from a supervisor within 24-48 hours - did not happen. The event is tomorrow, and still have no resolution. I have been kept in the dark about the resolution process and expected outcomes. Because of this, I bought new tickets elsewhere, at a considerable expense. I’ve used Ticketmaster without issue in the past, but this experience has been so negative that I will only use it out of necessity, and even then will likely opt for will call if available. I have 0 confidence in Ticketmaster as a vendor. Their negligence and incompetent communication should be investigated.

Ticketmaster sold me a fake ticket, went all the way out to Rob Zombie to find out that they said that the ticket wasn't scannable and that there was no record of it in the system and when I contacted Ticketmaster they tried to tell me that I wasn't the original owner which I was. I even have bank statements to prove it and then when I asked for the address they kept giving me the runaround and completely shut down the whole conversation when I asked for the address and then I was going to get a lawyer involved after I spent $350.

Ticketmaster sold me a fake resale ticket for the Def Leppard/Journey/Steve Miller Band concert in at Nissan Stadium in Nashville TN for 7/20/24. They have played games ever since. Over the years; especially over the last 3 years I have bought literally hundreds of concert tickets through them without issue. Better hope you never have an issue because they will not fix it. The resale ticket they sold me did not have a scan bar, was fake, and wasn’t even a real seat number. The ticket would not scan first of all so I couldn’t get in and second of all even if I could get in, the seat number did not exist in the whole stadium.

I was unable to make it to a show and was transferring my tickets to a friend. Tried several times and even got support to help. They got to the show and still couldn't open the tickets. Customer support said they would help at the ticket booth. They were very rude at the event at Bethel Woods and my friends almost got arrested. They ended up buying tickets to get in. I have tried to contact Ticket master for a refund but it's impossible and to even talk to anyone they usually hang up on you. I will never use their service again and I enjoy going to concerts.

App crashes and doesn’t show my tickets. Can’t resale tickets. Terrible phone response. Waited on phone 30 min on bad connection. No response, called in second time 44 minutes with no response. Did chatbot and still no help. They take your money easy enough but try to resell tickets and pay fees on both ends. Crappy. My advice -buy from venue directly or other ticket vendor.

I purchased tickets, The hold time was over an hour before I just gave up. I could never get an email to my tickets. Why does this not happen within the hour?? Horrible experience that I will never go through again.

These people are thieves!! For Christmas two years ago, I purchased tickets for me and my sister to see Morgan Wallen in Virginia Beach, VA. He had to reschedule several shows due to issues with his vocal cords, so the concert was rescheduled for June 7, 2024. My sister forgot about an engagement she had for that week so told me she would be unable to attend. I was not going to go without her, so I listed the tickets for resale in January on Ticketmaster and various Facebook Marketplaces. By June 5th and with the concert just 2 days away, I still had not been able to re-sell the tickets, so I started a dispute claim process with my bank to get a refund. I provided extensive documentation to my bank including screenshots of the tickets, call logs where I contacted my bank, Vivid Seats and Klarna, screenshots from Ticketmaster chat fan support, and transaction history from where I paid for the tickets.

Price ripoff!!!! I attended the Monster Jam and according to their website there was only 5 parking spots left so that created a sense of urgency for me to prepay for parking, $111.00 worth. Showed up to the event with ample parking for only $10.00. Ticketmaster is price gouging!!!! Horrible experience!!!!

Identity Monitoring enrollment services offered, the website was non-functional, so I tried to contact them at the provided URL. Got a response that they received my question/concern, and would get back to me within 24-48 hours. That was around mid-July 2024. Finally got a generic response some time afterwards, basically telling me to do the same thing the initial email instructed me to do. So, I tried it again, and it still didn't work, so I contacted them again approximately 8/8/24. Haven't heard a single word. Worthless!!

Ticketmaster whom is fighting a class action lawsuit against them for data breaches requires US social security numbers and refuses to refund me without my most sensitive information. I have referred this case to the Better Business Bureau as well as my credit card fraud department. I CANNOT to join the next class action lawsuit. Ticketmaster is unprofessional to say the least. Shame on everyone at ticketmaster.

The level of communication is very poor. The help they offered was garbage! I bought tickets and could no longer attend the event. I resold my tickets and ran into some confusion when I reach out to Ticketmaster for help. All they would do is continue to refer me to a questionnaire page. Just do not buy from Ticketmaster! It’s a waste and they will take your money! Helping hand to another. DO NOT BUY from ticket master!!

The point is I have another ticket in the front row for less than the price I bought here, the venue is not sold out, and there was no reason to inflate the ticket price so high. Even as a resale if I got the front row floor I won’t bother, all this money is for the back seat. Why???. The ticket I bought here is for a back seat, checkout how much the same ticket is going for.

I needed to sell our tickets to an event for health reasons. I tried 6-8 times and each time, "Request could not be completed. Please try again". There is no other recourse. Unfortunately, they have a monopoly on event tickets.

They are horrible. I should not have to jump through hoops to be refunded. I tried to sell my tickets. My tickets were never actually listed. "App error" over and over. I called and messaged and more hoops to jump through. Horrible company.

Poor customer service. Waited on hold for 45 minutes to be told they can't give me any information. I had a general question and they wouldn't or couldn't answer it. Then she just went silent and wouldn't respond. Don't use unless you don't have any other alternative.

I am extremely disappointed with Ticketmaster's service regarding the recent Marc Anthony concert in Marbella (Spain). The event, initially scheduled for June 2024, was rescheduled to a date one month earlier than originally planned, and Ticketmaster’s communication about this change was severely lacking. They only sent two emails, which were easy to miss, and this crucial information ended up in my spam folder. I only discovered the new date when I couldn’t find the tickets in the app, googled the concert, and saw that it was marked as a Past Event. I then searched my email inbox and found only two notifications, both in the spam folder.

Worst experience ever- fan support is a joke with cut and paste answers that are literally no help at all. A FAQ page has more helpful info and insight than those jokers. Also, DO NOT use their Allianz insurance option- a scam of a company if there ever was. How is either company still in business? Bring scalping back.

I purchased tickets for a Greenday and Smashing pumpkins concert for August 3rd I made reservations for an overnight stay. I purchased 6 tickets, my son and his wife could not attend so I tried selling them thru Ticketmaster. They didn't sell so I had no choice but to sell them back to ticketmaster. I paid $209 a ticket and they only would give me $188 for the both tickets. I went up to the concert and that same day the show was cancelled I wanted a refund for all the tickets but they only gave me the refund for 4, so they made money when I bought them and money when they bought them back from me and now they won't give me a full refund. They are horrible and all they do is make money off you! I really wish they would give me back the difference. I have a blog of 60,000 followers and I sure will post about this!

I had purchased two lawn tickets earlier for my son and I to use for last night. When we found out his best friend could come enjoy his first concert with him - it said I successfully purchased two seats in section 404 as well and his mom and I would sit on the lawn. When I went to go to the gate to access tickets to scan them in - the tickets wouldn't appear to scan! None of the staff on hand could help and said it was a Ticketmaster issue! I tried accessing the chat option and it kept opening and closing, so that was no help and I couldn't show them the confirmation email either as that's not considered an actual ticket.

I purchased tickets to a concert and afterwards the date of the concert changed. Ticketmaster then did the reasonable thing and emailed me saying I had about a month to request a refund. The link they provided went to a customer support chat. The support took over a day to get back to me, and once they did, they said they did not have the ability to refund me... I said OKAY, let me explain better what the situation was. I sent them the pictures of the email, explained that the concert date had changed, yet they still said they could not refund me.

Had worst experience with Ticketmaster customer service. Agent KATE was very rude. My payment wasn’t going through. I tried 4 different cards and they escalated twice. I have my concert tomorrow which I wanna attend and they said I'll get a call in 24-48 hours. First I was informed I will get it today by 9pm. When I called back at 7.30 Kate asked me what time is there and you’re calling at 8.30 and what if supervisor called you when you’re on a call with us. Questions weren’t making sense. She kept asking, "Is there anything else I can help." My problem wasn’t solved at all. And I never received a call from manager. I am very furious mainly on agent as she was very disrespectful.

I purchased tickets on Ticketmaster online for event in Salt Lake City Utah on 7/17/24 for a concert 7/20/24. The system sold me for the same date of purchasing on 7/17/24 for the same concert the was taking place on the day of purchase. Was an error on their website. I call Ticketmaster to let them know of the issues. Did not want to help me. I asked for supervisor. Told me will call me back in 48 hours!!! Did not call me!!! I also contacted Allyz the insurance company on their website to let them know. Also won’t help me. I file a claim on Allyz app. Send proof of purchase. After 3 weeks told me I don’t qualify for refund. They should help the customer when addressing the issues on their website.

Made it extremely difficult to get my tickets. They withheld the tickets until the day before the event and then would not let me print them and would not even provide assistance online. This is the last time I buy tickets to any event through Ticketmaster. I wish I could proceed with 0 stars, because that's what they deserve.

I bought tickets via Ticketmaster for an event in Baltimore US, they sent me to website of SeatGeek to download tickets. For SeatGeek you need to download their app on your phone. However, in order to do that your google account needs to be registered in US, not Europe. I am from Europe temporarily in US. I could change region to US, but Android store will not allow me to change back to Europe for 12 months. Worst purchasing experience ever. Either Ticketmaster or android shop have to change how they operate.

I could not access my account and attempted to contact the Ticketmaster customer service. I spoke with a customer service representative who could not assist me with correcting the problem, then sent notes of our discussion to another technical department who would contact me back by phone. I received one ring on a call back from Ticketmaster and before the call could be answered, the call back was cancelled. This is absolutely the worst managed company and very long automated waste of time. Shame on MLB and others to contract these services out to companies like Ticketmaster. All of you are too lazy, along with poor work ethics to properly service your customers!

I live in Florida, since yesterday we’ve been getting all kind of notifications about the storm that about to hit us. I called Ticketmaster and inquired will the show be cancelled; neither rep was of benefit (one hung up being she couldn’t answer the questions I was asking about situations that’s beyond anyone’s control), but yet just reading off the script saying it’s up to the promoter. Like, I told them both, I get that, but there should be some type of protocol for natural disasters. We’re preparing for storm, like who’s really thinking about a concert when we can’t even find water!

Most horrible place to buy tickets!!!, Me and my husband bought Luke Combs tickets 2 months prior to the event, got the email of with the confirmation, the day of the event we traveled over 2 hours to stay overnight to go see the Luke Combs concert, to get there and couldn't sign in to our accounts to access our tickets, tried for multiple hours, paid $30 for parking to have to turn right around and leave because we couldn't get into our accounts to access our tickets. We lost out on over $300. I spent the rest of my night on the phone with ticket master for no reason. I will never use them again!!!!...

I bought tickets and should be able to give them to whomever I choose. I can't make the show and I'm not allowed to transfer. I will never use their services again for any reason. I'm out $300.00. Beware!

Ticketmaster is holding my tickets hostage. I bought 2 tickets several months back for a concert that, unfortunately, I am now unable to attend. I attempted to list them for resale on Ticketmaster, but received an error email each time stating "unable to list". So, I resorted to listing them on Stub Hub. When attempting to transfer my tickets to Stub Hub for pre-upload, it did nothing but give me errors saying "Pardon the Interruption". I tried clearing cookies, disabling my VPN, using my mobile app and different internet browsers on both mobile and desktop with no success. When trying to contact customer service, they said the earliest response would be 4 hours. There's no way for me to get these tickets off my hands, and now I just have to eat the funds for a concert I cannot attend.

I tried to go to the bossman dlow concert in Detroit, Michigan, July 6, 2024. I got the tickets for my birthday. I got four tickets for a little over $600. I am not from Michigan, I am from Indiana and I also had a 4 Hour drive, I also had to pay for gas and hotel. We got ready at the hotel. When we arrived to the concert, the gate was closed and they were not allowing anybody to enter because a bunch of people had rush the gate and the fire marshals would not allow them to let us enter. They told us to reach out to people we got our tickets for a refund because our tickets were never scanned. We got our tickets through Ticketmaster. I reached out to them the day after about this issue. They said they would get back to me in 7 to 14 days which they have failed to do and I personally had to reach out to them. They are refusing to give me a refund and refusing to give me credit. I will never get tickets through this website. And I suggest everyone else do the same.

Ticketmaster is a legal Scalping platform. I purchased 2 tickets to the Rays vs Reds game in St. Pete on 7/27/24. Ticketmaster charged me $86 plus fees for a total of $209. When I receive my tickets from the app the face value of each ticket says $39 per ticket.

Ordered tickets to Lamb of God thru Ticketmaster, only I purchased the wrong venue. This was a mistake on my part. I called customer service, and asked for an exchange for the venue that I intended to purchase. They would not exchange them. I bought ticket protection insurance, and they would not accept my claim. I then tried to sell them, but, the venue had a no resale policy. I probably have been to 300 concerts, throughout my years, and this is what I get!

Bought tickets to an event months in advance. Right before the event my seats were changed without notice. When trying to get assistance to seat my family together, no support was available. The solution provided after a long wait via chat, was to get different seats for a higher price. Planning ahead to avoid this issues and Ticketmaster dropped the ball making the experience a headache instead of fun. I will avoid ticket master for future events.

CLEARLY evident that they have Zero intent on helping me with a request Before the event which is 1 day away. This has been going on for a week now. I sincerely hope that I can AVOID Ticketmaster going forward! This experience has been horrendous. Your staff is nice but did Absolutely nothing to help resolve the issue in a timely manner. Slow response time, ZERO resolution! Even on the phone slow to respond again ZERO resolution. Deplorable. Now I am losing out on any money I could have made back because of their impedance! THEN you send me a notice that you have a massive security breach. Negative Stars!

Regardless of the issue or the urgency, there is no phone number to call to speak with a human being. An online chat will promise to respond within four hours but it doesn’t happen. I bought tickets for an elderly aunt. After purchasing I was told - without explanation- I couldn’t transfer the tix. I was never able to speak with an agent despite trying - for days. This company purposely makes zero effort to provide customer service after purchase.

Don't buy in this Ticketmaster. You will lose money. I thought got a huge discount but I ended up paying double. What a scam. Not recommended. Buy directly or book directly to the merchant. Not Recommended.

We bought tickets through Ticketmaster to Hot Wheels Monster Truck Glow Party in San Antonio on June 20, 2024. Advertised prices were $10 for kids, but that was before SEVERAL online "service fees" that tripled the cost. The worst part was when we got to the event the ticket master app wasn't working, so we were re-directed to the venue's ticket booth where it took them 15 minutes to sort out the problem. We ended up missing about 20 minutes of the pre-show and as a result did not have enough time to make it to all of the activities. My kids were bummed that we didn't get the Bigfoot driver's autograph. Anyway, Ticketmaster is a horrible, price-gouging app designed to take advantage of the user at every turn. I will never use it again!

Sold tickets with them and it’s been over 2 weeks and still no money… Honestly so disappointed. Their terms say 5 to 7 business days, well that’s definitely not true! I emailed them and they said we are sorry and to stand by. Emailed them again and same answer!

I have come to the conclusion that Ticketmaster has dumb rules on exchanging tickets and they also allow bots to buy tickets and people to resell for more than 5x's the face value cost of tickets. For instance....someone was trying to sell Chris Brown tickets, like 16 rows back for $15k! A 3rd row seat was $8k.... Front row didn't even cost more than $1k. Someone at the show told me they sold a front row for $2500. Anyway... Last year I tried to purchase front row seats but they were not available possibly due to them being in someone's cart, so I got 2nd row seats. Eventually, I noticed that the front row seats were available, not for resell but regular price. I asked to exchange my seats and they told me I couldn't because the front row was 4 DOLLARS CHEAPER than the 2nd row seats I purchased and that I could only exchange them for equal or greater value.

Negative stars if possible and a kick in the teeth to all Ticketmaster employees and managment! We ALL know this is one of the worlds most disgusting and corrupt, worthless ** companies in the history of the world! They charge outrageous fees on their tickets and if you can't go to the show you purchased tickets for when you re-sell them on their platform they charge you another fee again! But that's NOT ALL! They also w/o your knowledge ADD more fees to the listing so the new buyers will have to pay extra fees on top of the fees you are paying them! a true double dip which costs you and the buyer and makes it more difficult for your tickets to sell.

First time I purchase K DAY ticket while TICKET MASTER. Unbelievable, after purchased, it seems attached to the PHONE NUMBER. They don't have QR CODE, NO printing FEATURE. It says "YOUR PHONE IS YOUR TICKET". Then NO WAY TO PRINT THE TICKET and then we went to K DAY, they don't accept our PHONE NUMBER. K DAYS won't recognise it, and we MUST HAVE A PHONE WITH DATA TO LOGIN TO THE ACCOUNT, and if they don't allow us to print why not say it before we order. What is the meaning? Your phone is your ticket? Scam.

I bought tickets on Ticketmaster, and then sold them after I realized I didn't need them. I was unable to transfer them for no apparent reason. Tech support was no help - seemed like someone just sending me canned responses each time and never actually helping. I ended up losing money on this whole thing - they are crooks.

Do not purchase tickets from Ticketmaster. They are horrible. I had a very bad experience. When I was in the process of ordering tickets, I was told my row information and seat numbers. I explained I would like to go to the site of the theater to check out the row and seat numbers. I was told they already put the order through and I didn’t have that option. When I received my tickets via email 6 days later my row was there, but some made up numbers were there for my seats. I called Ticketmaster back and I was told I will receive information on my seats the day before the event!! That is beyond crooked and unfair, so disappointed! I asked to speak to a manager, and they hung up on me! Who does business like this!

Ticketmaster allows the Event Organizer (seller) to restrict re-sale of tickets, but does NOT disclose this on their website. I bought tickets to an event I can no longer attend. I paid for the tickets -in full - months ago. Ticketmaster has yet to deliver the tickets and stated the Event Organizer does not allow re-sale of these tickets. I would not have bought the tickets had I known I could not re-sell them, nor would I receive them until less than 1 week before the show. These restrictions should be prominently displayed/disclosed prior to completing a purchase from the website. This is a very dishonest business practice. The show currently sold out.

If the events gets postponed good luck getting a refund. It’s been a year and I still haven’t gotten a refund. I sent them a message in May, then again on the first week of July. They are telling me I «missed» the refund period. I never got a notification that there was a specific time to get a refund. Apparently it was in June! Such lies.

Worst resell process ever. Bought tickets for I Prevail and Halestorm. Put them up for resale. Saw that they were again available. Shortly after they were gone again and I assumed they were sold. I didn't receive any notification one way or the other. Now their useless customer service people told me that the tickets didn't sell. Interesting as the show was virtually sold out... Regardless, I feel like they doubled their profit, sold the tickets twice and lied to me. After the Justin Timberlake tickets I bought several months ago--I'll never use them again even if they are the only option. THIEVERY!

Avoid Ticketmaster at all costs!! They ripped me off for $353. Paid 104 for original 2 tickets to a Sam Hunt concert. Wanted to upgrade tickets to include chairs, made me purchase gift card from Target for $120, didn't get tickets, then convinced me to buy another gift card from target for $129 saying they would refund the first card (didn't happen). Stupid me! When I called about refunds was told I would have to pay an additional fee!! Out $353. Stay away from them!!! Never again....

Ticketmaster is worst than any scalper or robo scammer. Their added fees and service charges are legendary but to top it all off they will resale your tickets and tell you the seats you paid for are not guaranteed. My daughter purchased two seats for her father and I to see Chriis Brown, we took off work, hired a babysitter, not to mention bought new outfits to attend this concert to find someone sitting in our seats with identical barcode tickets (that can only be obtained through Ticketmaster) to be told there was no way to verify either tickets and therefore we were basically out of luck, money, time the ultimate experience. M6 night was spent disputing this injustice which I have receipts for m6 tickets, the time spent going back and forth with their customer service representative and all the excuses on why I could not be refunded

Do not sell your tickets on Ticketmaster. It is a scam. I sold my tickets over five months ago, and I was told that I would receive payment within 12 weeks, maximum. It is now been over five months, and I am being told that my sale is being “reviewed”. My tickets sold in less than five minutes, and Ticketmaster has been holding onto my money. Sell your tickets on StubHub or Vivid Seats, etc.

I purchased tickets & the insurance for an Jan 8th 2022 game in Philly, I only got the insurance because it seem to be around Jan the Ovid #'s kick up, and that's just what happened, back to limitations and masks. By me working in 2 different Hospitals I realized I couldn't go, well I could have but would have to answer too many questions, where, who, etc. Plus for the patients as well. So I've been trying to get an refund even before the game until now. Still no answer.

They are a scam, IN EVERY WAY, bUYING oR sELLING, go to venue for your tickets, I'm done with these tards... RUN AWAY. Why waste your money, paid 600 for Def Leppard/Journey: The Summer Stadium Tour and Cheap Trick Wed • Jul 10 • 6:00 PM - Camping World Stadium - Orlando, FL, they offered me 37.00 if I want to sell them.

My experience is almost beyond comprehension. For a company whose revenue exceeded 12 billion dollars by essentially processing payments in return for an electronic cardboard ticket stub, you'd think their system could handle the one and only job it needs to do with ease and efficiency. My purchase attempt took more than 8 attempts, exceeding the 6'30" timer each time. That's just shy of an hour to purchase 2 tickets to a local band at a small local venue almost 6 months away. This wasn't exactly Imagine Dragons at a limited engagement. When I called CS to see if there was an issue with my card, or the event or system I was told they couldn't even find the event in question. Funny: I found it 8 times. I was getting pretty good at it actually. This is what happens when a company is allowed to monopolize an industry: they put profit above product and customer and there's nothing you can do about it...except talk to your congressman.

I purchase July 5 2024 Grand Ole Opry tickets on Ticketmaster website. After purchasing I found out they farmed out to AXS. I had a problem getting those tickets online so I called AXS. Ccould not get anyone on the line so I called Ticketmaster and spoke with Francis. He has me on hold on and off for an hour until I finally hung up on him for leaving me on hold so many times without answering my question on how to get my tickets. Finally called back AXS. They answered this time and walked me through it. What a ridiculous process. Those $250 tickets actually cost me $387. So they farm out their tickets and you pay an extra over $100 price. :(

This company does not deserve to be around! For too many years, I have screwed the general public, with the monopolistic illegal behavior. It would give me no greater pleasure than to see the demise of Ticketmaster Live Nation, and the not too distant future!!

Bought tickets to the Copa América Panamá vs Bolivia and also parking tickets through ParkWhiz. Don’t waste your money on it. You are better off purchasing tickets from street vendors. I asked for a refund on the parking ticket and was told it was not refundable. Drove around for over 30 minutes looking for said parking. No signs, no one to ask questions to. Every time I checked the Ticketmaster app it said the same thing, “your tickets are not available yet, check back later”. Ended up buying from a street vendor to be able to park and get to the game.

Ticket master was breached by some group called "shiny hunters;' 560 million users' credit card and personal contact information was captured and ransomed on the dark web. Already, Shiny hunters has released 1 million users' personal data for free because they say Ticketmaster wouldn't pay the ransom (150k). I recently bought tickets to the Stones and to Robert Plant & Alison Krauss. Worried, I canceled my visa card and got a pay-ahead visa card from the post office. Ticket Master of course won't give us our tickets on paper or any other convenient way--no no--I need a) a smartphone, b) the ticket master app c) the Apple wallet. Yuck--none of which I really need or want. Anyway, I caved for the sake of the Stones goodbye tour.

My name is Keith and I purchased a Ticket to the Janet Jackson show coming up July 13th 2024 in Baltimore. I was told by 2 different representatives that I was purchasing the meet and greet package and when I received my souvenir ticket via email I was informed that the package didn't come with a meet and greet. I contacted Ticketmaster supervisor who said that she could do nothing about me being given false information by her workers. I will never deal with Ticketmaster again and she also told me that her workers are known to make mistakes. I work very hard for my money and I do not have time for me to be out of over $800.

Ticketmaster may as well as be crooks selling overpriced items on the street. The increases in fees has been completely unreasonable. It’s impossible to get a refund or an exchange or even speak to a representative. They hold your payment hostage even though if an artist can make it- it’s a completely different story. Shame on you Ticketmaster for being so horrible non customer service oriented.

I think it is completely unacceptable that Ticketmaster allows the sale of tickets and then the resale of those same tickets at 2 and 3 times the price. One can't even get a normal priced ticket on the day the tickets open for general sales. It's honestly ridiculous.....

What a disaster! I bought tickets to Bonnie Raitt in Burlington, VT. Very expensive and we booked a hotel room for the night. A week before the concert I logged on to put my tickets in my wallet. My account had been suspended because they suspected I was a bot. I buy tickets once every couple of years! I immediately contacted Customer Service. They responded with solutions. Great! Except the solutions don’t work. This went on and on. They need a Customer Service intervention! There is no record of my emails and phone calls. Each contact was as if I was contacting them for the first time. The day of the concert arrived. Still can’t access my tickets. The only reason we got in was that someone took pity on us and believed our story. The stress this caused me for a week was so frustrating! Something I looked forward to was marred by the insensitive Customer Service “team”. There is no team there. I think they are all BOTS!

What a criminal company this is! Never buy a gift card for someone. The gift card is Only allowed to be used for undesirable events! Any good event you will Not be allowed to use the gift card! This is criminal! After 13 months I am throwing out a $50 gift card which I spent many phone calls on to get a refund. I will never buy from Ticketmaster again!

We have had so many bad experiences with Ticketmaster we just don't go to Events they have tickets for anymore... Unless we can acquire tickets in another manner or from another ticket agency, we just WILL NOT go anymore... We wanted to see Asia in concert. We were glad about the location and prices (supposedly ..lol) until we seen Ticketmaster is the ticket holder... We sadly closed the website and spent our money at another attraction NOT affiliated with Ticketmaster.... Period... Boom... Mic Drop.... FerShizzle... If this is a Genuine review of Ticketmaster - We Absolutely Do Not Recommend....

Absolutely worst company of all time. How do we let this continue? Shut it down completely, anything is better than Ticketmaster. All profits distributed to artists and customers who've been ripped-off.

I had someone steal my debit card info to purchase soccer tickets through Ticketmaster. I had called them to report this. They tried to call once and have yet to return my phone call. They do NOT give a darn about their customers or people getting free tickets by fraudulent actions.

They change the 2 events and no refund. I'll never use them again. They assume you can make their changes. Takes an act of God to get a refund and they expect you to sell your tickets at a lost. Never.

Keep complete rip off. Sold me the tickets for $35 and when I wanted to sell them back they offered 14$ per ticket and then last minute 7$ per ticket. And then have the same tickets upwards of 80$ again on the site. Very shady. So all in all I paid 80 and they gave me 17$ for same tickets and than resold them.

Bought tickets to a show that got postponed. (May 31st- June 2nd.) I traveled out of state, bought a hotel room and a rental car. I couldn’t attend the new date due to previously planned commitments. I tried to sell my tickets and that didn’t work. When I asked for a refund, Ticketmaster refused. Lots of money wasted.

Went to University of Tennessee ticket website to order baseball tickets tickets on 6/5/24. I was sent to Ticketmaster website where I spent over $500 for tickets labeled GENERAL ADMISSION SEATING. I paid for tickets and when I got email on 6/5, the tickets were SRO (standing room only). I am 75 and wife is 72 and we lasted 2 innings and had to leave. Ticketmaster would not refund tickets. I purchased insurance from Allianz which is worthless. Stay away from Ticketmaster and Allianz. I would give both a zero if I could but one star is the least I could submit.

It is absolutely disgraceful that Ticketmaster has unobtainable and unfair presale of Oilers tickets at market value only to see hundreds and hundreds of them immediately placed for resale for thousands of dollars above market value. I am skeptical that people have even bought these tickets and can’t help but wonder if Ticketmaster isn’t just double dipping!

Ticketmaster has essentially made it unaffordable to attend concerts for the regular person. Between their own ticket fees, “alleged” inability to stop bots and allowing asinine pricing for resale tickets, it is preventing actual fans from seeing their favorite artists. It’s a nightmare to try and purchase tickets. Website crashes, bots, waiting indefinitely in “waiting rooms” to purchase. There needs to be a complete overhaul of this company and their was of operating.

This company is a ripoff. My event got cancelled and all I wanted was to exchange them for another event since the credit card that I purchased is cancelled and they said no. So I lost all that money.

Ticketmaster is a monopoly. Then they tried to change their name to Live Nation. THey are one and the same. They take your money, and then won't allow you access to your tickets. I had a flight cancelled with 24 hours of an event that I cannot attend over 1000 miles away and the inability to sell or transfer my tickets with ticketmaster, much less anyone else, adds insult to injury.

Horrible. Spent three hours trying to find out why they were declining my credit card. Three calls to Citibank (“we didn’t decline. Ticketmaster never submitted, we don’t know what the code is”). Three calls to Ticketmaster (“it wasn’t us. It was Citibank - give them the error code”). Husband updated account and I made one. Both declined again. I can see why Ticketmaster is going through what they are now. Too bad. Never had an issue before. Customer service should have stayed in the US. Too difficult to understand.

Scammed me on 2 tickets. Paid insurance on tickets. Then needed to use it and it's a scam. Beware. Don't buy tickets from Ticketmaster. This insurance is a scam and you will be speaking to someone overseas that don't speak English.

Do not buy the insurance!!!! I couldn’t make the event and Ticketmaster would not let me resale, transfer, or “give away”, the tickets. Go with the extra money on a different site. Unhelpful customer service too. Had to go through my bank to get a refund because Ticketmaster would not do it and the insurance sucks. Can’t get a refund through them unless you have documentation of a death.

I just wanted to let you guys know be careful when buying resale tickets. Don’t even buy them. You will not get your money back or get any exchange. In top of that you will be paying way more money than standard admissions. They won’t let you know they got it mixed up so they can trick you and sell it for more money.

Call center representatives are very scripted. It appeared that representative didn't have a full understanding of the full dialect of English language. I asked to be transferred but agent declined transfer and told me I could call back to speak with someone else. Definitely a waste of time calling. Wouldn't recommend a physical phone. More training of the English language and understanding of the language would definitely be beneficial for longevity of repeat customer that deserve top notch customer service.

I hope this company's CEO sleeps well at night. This company is a joke with all the red tape and rules. If I can't attend an event and want to transfer my VIP tickets to a family member or friend, they do not get VIP benefits. REALLY?! I spent 2.5x the normal rate and can't pass on a free t-shirt and early admission? Such an absurd concept. This company really makes no effort to give back to its patrons or help/benefit them in any way. If I could, I would leave negative stars.

I'd give Ticketmaster customer service zero stars if I could. I called for assistance with a promotion code to get tickets for a local hockey game. The code would not work when I attempted to use it. There's a huge language barrier with any representative you get on the phone since they obviously outsource their customer service out of the country to save a buck at the expense of the customer's experience. The rep I was connected to was HORRIBLE!!! I have never been cussed out and called names like that by a "customer" service rep in my life! He called me a ** and said very insulting, sexual things to me. I called back and got the exact same guy! There's no way Ticketmaster is monitoring these calls, either that or they simply do not care about their customers and how their treated.

Ticketmaster is horrible. When promo codes are offered and you order tickets you would think everything is fine? Nope! If the code doesn’t go through due to their own fault guess what? Not getting your money back or even the difference between the two prices that THEY OWE YOU. And don’t follow for a Ticketmaster wallet trick they try to pull…that’s a scam. #seatgeek

Heads up, everybody, bought Tickets one month in advance and paid for them in full, including the outrageous service charge for which you don’t even get Service. It was impossible to retrieve my tickets for tonight’s event so I called and they tried to walk me through how to do it on the telephone which is totally wrong and at this point just have more desire to go to the show. THIS JUST TOTALLY SUCKS AND WANTED YOU TO KNOW AS I REFUSE TO BE HELD RANSOM AND PAY EXTRA FOR IT!!!!

Four of us attended the Bad Bunny Concert on April 27, 2024 in Austin (great show and great venue). When we purchased the tickets back in October we ended up purchasing 2 sets of 4 tickets. As such, we attempted to resell 4 tickets (original purchase price $359.51/ticket) via the Ticketmaster website, at a price ($260/ticket) far below the original purchase price. As the concert date got near I tried to lower the price, only to find out that there was a minimum resell price, as dictated by Ticketmaster, which was $260. When you resell your tickets on Ticketmaster they offer to buy them back at a ridiculously low price, yet not allow the reseller to set any price they want. To finish the story, I was not able to resell my tickets at the initial price I set, so on the afternoon of the concert I resold the tickets to TM at $51.42/ticket.

Ticket master literally stole from me and refused to make it right in any shape or form. I tried to buy tickets to an event, three times in a row I got an error message, no tickets, but they still charged me. They were incredibly rude and completely useless when I called to amend the situation. It was a struggle to even get them to admit they had any fault. They held my money for weeks while I struggled to get by because they kept just saying, it will be refunded in 5-9 days, even when days had passed already. I honestly can't think of worse customer experience I have ever experienced. Truly awful and the situation barely got emended. And worst of all, I never got my tickets. Truly useless.

I purchased 14 tickets for our employees to go to the Seattle M's game. I am not attending the game, so I need to be able to provide our employees with tickets. However, there are two ways that you can give tickets to employees. One, that you need to be there at the game and scan your phone and let them in. Two, you can make your employees open up a Ticket Master account and then transfer the tickets to each employees accounts. This is a ridiculous policy. When I called Ticket Master, the first thing that the message said was "We have a zero tolerance policy for abusive behavior, please be kind", wow, that was a red flag. What type of company introduces the their first impression with that message? Obviously, one that has an Executive Management issue. That would be a horrible place to work. The Executives know that the policies they designed and implemented are creating a hostile work environment for employees.

I bought these Katt Williams tickets but sold them to Ticketmaster. I paid 80$, they was giving me 46$. They say I had to wait 5-7 days every time I contacted them. They said all my info was good so the day came to get my money now they don’t wanna release or give me my money or my ticket claim. They sold it already but they took the money from my card on February 29, 2024. So if y’all want tickets don’t go thru Ticketmaster they will play you under play you and not give you your money jus lies upon lies, leave Ticketmaster alone. Find someone better cause they are not it. Don’t recommend it to nobody, stg they going play you and talk to you like you stupid.

Terrible. An infuriating experience. I love the message that customers are expected to be nice and respectful but this company does not do this to begin with. Purchased 2 tickets for a venue 4 hours away; the artist has just added a location that is 20 minutes away which was not on the available locations several months ago at the time of purchase. Ticketmaster will do nothing. I asked if I can just get a credit so I can go to the closer location .They told me I can sell the ticket on social media; or sell the ticket through Ticketmaster. The ticket total is $350 and the current offer is $71 from Ticketmaster.

The "Ticketmaster" experience is absolutely ridiculous. I wanted to take our exchange student to his first every concert and purchased tickets for his holiday gift. I waited in queue for pre-sale. Go the tickets - had to buy 4 when I really only wanted 2 anyway. Because the prices were so high the tickets haven't "sold as expected." And now, a week ahead of the event, the floor seats are literally half the price of my actual tickets (in the 300 section). And I'm not allowed to exchange them? I didn't even want the difference in the price back - literally just better seats. But since there are no better seats at equal or lesser value than what I originally paid, I'm unable to exchange. Or do anything but sit up high in my ridiculously priced seats.

They have no customer service. I was able to access tickets but not transfer them. There was no email or phone line or even bot to use to resolve the situation so no one could use the tickets I had purchased. This company has no competition and should not exist. Shame on the the government of Canada for letting this company maintain a monopoly on event ticketing.

Total scam of a company. Not sure how it’s legal to operate a business that literally deceives, steals and screws their own customers. They should be sued to death and ordered to pay back all of their customers who tried to resell or exchange tickets. Absolutely disgusting.

We are extremely angry at a company of their size NOT having the technology to prevent their application from being able to operate for an event entry without crashing nonstop. We were only able to get 3 tickets scanned after holding the entry line up for 12 minutes trying to get tickets scanned before it crashed. We were clearly not the only people with the issue, but so many of them had printed or screenshotted tickets to gain entry.

If you ever use Ticketmaster to purchase anything concert tickets that have "add-ons", BEWARE!!!!! The verbiage on their website is extremely misleading, ambiguous and confusing when purchasing tickets on it. In November of 2023, I purchased (2) “Meet & Greet” tickets for the April 11th, 2024 Scorpions event in Las Vegas. If you wish to go to the actual concert in addition to the Meet & Greet, you must purchase separate tickets for each. I spent $1,805 for what I thought was Meet & Greet AND the concert.

Just look at all the reviews. They're just in it for the money. Once they have yours they could care less about the customer. I purchased 7 tickets and had problems. Immediately called them and they were no help. Just want your money then forget about you.

I purchased 2 tickets to Joe Bonamassa in November in Sacramento. I immediately realized I'd chosen the wrong seats. I asked for an exchange. They said sure, but it's an extra $10/ticket. And because they're pre-sale tickets, they said they couldn't exchange them until they're publicly released. I asked if they'd sell me my preferred tickets in addition to the ones I already had and they gladly said that they would. So they could make the exchange if they wanted to. They just don't want to accommodate fans even when they're charging for the activity. Congress needs to break Ticketmaster up.