Ticketmaster Reviews

Ticketmaster charged me $2,437.20 during the Beyoncé presale on [date] due to dynamic pricing, causing me to pay $609 per ticket for seats that later dropped to $249 — in the same section. When I attempted to exchange for the now cheaper tickets, Ticketmaster would not allow it unless I paid even more. I am not asking for a refund, just the ability to exchange fairly for tickets at the current market rate without penalty. I will take a *now* lower priced ticket in a better section, and take the technical "monetary loss" as right now I have seats in Section 414 that are 2.5x the amount as FLOOR seats. This is deceptive and predatory, and I would like Ticketmaster to either allow me to exchange for a lesser value set of tickets or issue a full refund of the overcharged amount.

Ticketmaster is awful to work with. I'm currently trying to attend Dash Bash for motion designers. The price is listed at $550 and when I tried to buy the tickets, it took me to Ticketmaster. Ticketmaster has upped the price to $637, $87 more expensive than planned. There is a $40.72 service fee for Ticketmaster and $42.60 in taxes. I do not appreciate the fact that I was not warned about this beforehand.

I have ordered tickets through Ticketmaster before and never had a problem. Try to order some tickets today to an event. Tried three different cards and kept telling me that I had to speak with the fraud department. Was on the phone for 30 minutes on hold so I hung up. Then I reached out to customer service for Ticketmaster and the lady was clueless. Her name was Kate. All she kept saying was, "Well ma’am. You’ll have to call that number." They need to train their staff better to help people. I’m actually gonna go through StubHub because this has been an actual nightmare.

I purchased 2 tickets to a concert at the Peterson Event Center. I fractured my left ankle and left leg and had to have surgery 2 days before the concert. They refused to give me a refund but agreed to relist them for resale. They never sold but I just found out that they transferred the tickets back to me KNOWING I COULDN'T ATTEND THE CONCERT. They have horrendous customer service and I will NEVER purchase tickets from them again. It's not like I pre-planned to fracture my ankle & leg.

Ticketmaster is the worst ticket supplier I have ever done business with. My quarter-final tickets did not include the last men's match. I was in row 8 close to the court. Their solution, nose bleed seats for the rescheduled event the next day. And they tried to charge me!!!! I WILL NEVER DO BUSINESS WITH TICKETMASTER AGAIN!!!! STAY AWAY FROM BUYING TICKETS FROM THIS COMPANY!!!!

The absolute worst company to purchase from as a customer. I called and asked to move my tickets to a closer seat within the stadium and was told they were unable to accommodate my request; that their hands were tied and some mysterious event organizer had their hands tied. We paid A LOT for our tickets and I wanted cheaper, but closer seats, but it was not possible. I called to try and sort things out and the representative on the other end of the phone called me a week later than they said I would get a call AND was incredibly rude on the phone. HORRIBLE company to work with. I'm hoping a new ticket service company will be popping up soon. I have no desire to ever work with them again.

Overcharged me for tickets on first sale, waste my money, stay away from website, sold for half what I paid and I have no recourse, they should have been cheaper. Why hasn't someone looked into the practices of this company

Huge technical issues. I purchased 5 tickets in the same rows. When Ticketmaster sent the confirmation, all the tickets scattered and they refused to change it. They asked 80 dollars to make the change for a technical issue they are responsible for. Fraud. Fraud. Fraud. And their customer service sucks. People are rude, their thick accent make it difficult to understand.

I never had any issues until l needed to book a concert for my 70+ parents who are not tech savvy and transferring the tickets and using only the mobile app is a mess. It will be painful just teaching them how to use it. There should be a paper option! I will never book a concert for them again on Ticketmaster unless there is a simpler way.

Possibly the greediest company to exist; up there with pharmaceuticals, lawyers and oil companies. I bought $80 face value tickets. Since the event had high interest, the ticket prices escalated as we were purchasing them through the Ticketmaster website. In the process of around 5 minutes, we paid $330 per ticket. That's because of Ticketmaster's greed algorithm. Also, now if you sell tickets on Ticketmaster, you only get paid after the event. So, they get paid now, they hold your money and you get paid after the show.

This is the worst website known to man. You’d think with the technology these days, they could make a competent website. Not to even mention the sales fees. I really really really really hope the CEO of this company stubs his toe twice today.

I purchased tickets during a presale event, assuming I was getting the best price. However, when tickets went on sale to the general public, I discovered that better seats were available for $150 less than what I had paid. This is deceptive pricing, as presale customers are led to believe they are receiving exclusive benefits, only to later find out they overpaid. When I contacted Ticketmaster for a refund or price adjustment, they refused to offer any resolution, stating that all sales are final. This business practice is unfair to loyal customers and appears to be a way to manipulate pricing to maximize profits at the consumer’s expense. Ticketmaster should be transparent about pricing and offer price adjustments when significant discrepancies occur. I will think twice before participating in a presale again.

I tried to purchase 4 tickets for a BlackPink concert coming up in July. I wanted 4 seats together, but instead I only got a pair of seats together, and other 2 separated. Why would I want to purchase separated seats? But the purchase still went through. I tried to get a refund or an exchange, and it was no possible. So I was forced to buy expensive seat tickets that were not together, and then I can't get a refund. Selling single seats that are not together, is going to be a pain to sell. I feel like I was scammed. I am not happy.

I ordered tickets. Went to the venue. I have a disabled wife and child. There was an elevator next to the stairs. The security refused to let us or then to use the elevator. I had to help both of them up 30 stairs then we tried to get to our seats. We were unable. We talked to multiple ushers who made fun of the situation and spoke down to us. We asked for ada seating and were denied. I have cooked a complaint with Ticketmaster and no word back and it's been multiple months and multiple calls to them. They are disgusting thieving company.

I hope no one is ever unlucky enough to go through the Refund process with Ticketmaster. I’ve been waiting to « hear back » about an escalated refund request for 3 weeks now. By the 2nd week, Agent Kay R from their Service Resolution Team II emailed me stating they tried to contact me via phone and will reach out again within 24 hours. It’s now been 5 business days and I haven’t heard back from her. I’ve followed up with her via email and their agents keep lying that someone will reach out within 24 to 48 hrs and yet no one reaches out. They really don’t care to say the least.

I think it's extremely sloppy look to pressure people to only purchase through the app or website when you can purchase over the phone what is the point of having customer service. I verified this again today and then I found out that when I was supposed to wait for the 2-minute review survey the representative Allen who seem to be from India, a lot of the representatives are from India or overseas, they always got somebody from India answering these calls that didn't even direct me to the review like he was supposed to instead I was on stall on the line till I finally hung up. They're they're a rip-off.

Rip off - Garbage app. Bought tickets through Ticketmaster and told I could only retrieve ticket barcodes through phone app. App does NOT work. Despite "hours" dealing with extremely poor customer service, loading, reloading, phone, computer - app will not work. Therefore NO tickets despite printout saying I have the tickets and a receipt for $$. Tried to escalate customer service and told it would take a manager 3 - 5 days to respond. Do NOT buy from this site. They will not help you. If your purchase goes sideways you have no recourse.

After leaving a review and requesting for a manager to resolve the issue, they gave me tickets for the same game and refunded me the difference due to the price increase. Thank you, manager Lisa was great!

Resold my tickets on the Ticketmaster app before I sold my tickets, during the resell process and after they were sold I was told 3 separate times I would receive my payout within 5-7 days after my payment information was verified. My payment information was verified, I call to confirm everything was good which it was. They then let me know their policy has changed and I wouldn’t receive my payout until 5-7 days after the event which is months away. Nowhere before, during or after the resell process was this new policy stated. The customer care rep stated the information I was giving was old and not update. Not sure why Ticketmaster has not updated their policy a month after it was changed. It's false information and false advertising seeing they stated “sell your tickets and receive payment with 5-7 days”.

I bought tixs in Sep for a concert that ended up being postponed brood a hurricane. When it was rescheduled for this coming May I’m not able to go and listed my tixs to be sold. They sold quickly and I was sent this confirmation in pic. I waited 3 weeks with no payment. Finally I called and was told, "Sorry sir you will be paid 5-7 business days AFTER the event." I called several times asking for a supervisor and was told they will call back 24-48 hours. I think he meant days!! So far no phone call and this business practice is being used by all ticket companies.

Ticketmaster should be banned by the government. It holds the position of a public service but is useless. I bought Dallas Stars tickets from their official website but it made me use Ticketmaster for the purchase. I’ve called and emailed them and still can’t get my tickets. If you’re a business owner and choose Ticketmaster you should be drawn and quartered.

Would try all other options before considering to use Ticketmaster, I attempted to purchase tickets to a football game last year, never received the tickets, they double charged me for 2 tickets then tried to contact them to resolve the issue for 3 weeks straight to be told there’s nothing they could do, complete robbery

I purchased tickets to Aerosmith almost two years ago. They cancelled for health reasons then rescheduled for November then cancelled the whole thing after Tyler's voice checked out for good. Shortly after I went after my refund for my ticket, they told me it was delivered by a secondary seller and said they were off the hook. They gave me an e-mail of my supposed seller and it was a dead end. They are still claiming they are off the hook for my $167 for my ticket. My payment records show I paid Ticketmaster but they are stonewalling me. I reported them to the BBB but they lied to them too. I will never buy a ticket from them again. If there is not an alternate seller I will not buy tickets to future shows.

No help as the tickets are for the wrong date. I spent hours trying to rectify and were told nothing they could do. It's shameful the way they handle customer complaints. The hold piano music is enough to drive a person batty.

Yesterday we purchased tickets on the Ticketmaster website with a Bogo offer so buy one get one free. The code was valentine. It was still active. Still available because we just received the message that the tickets were available as Bogo. Upon selecting two tickets and going to check out and entering Valentine I didn’t pay attention after that I assumed in their end it would be correct. They charge full price for both tickets. I reached out to customer service you know that Chatbot AI. Such a wonderful thing not. Shame on Ticketmaster shame on their Customer Service and shame on not doing the right thing. It was their platform that made the mistake. We simply wanted a refund of one of the ticket prices which was acceptable being that it was a Bogo sale and I have a screenshot to prove but you know what? Now you can sell your ticket. How’s that gonna help?

I sold one ticket. I'm still waiting for the money. They don't answer the phone. I can't have a chat. It looks like they are doing tricks to steal the money. I never thought the owners of this company was dying for hunger. Or they are homeless desperate for a couple of dollars.

Was refused a refund by the Edmonton Commonwealth Arena, Ticketmaster, and then a dispute through my bank. I was given a stamp instead of a wristband at the venue and security didn't let me into the area that I paid for, even after showing them my ticket. Lawyers have been contacted and a report has been filed to the BBB.

Terrible site. We never got our tickets and talking to customer service was no help. We explained that we were retired and not tech savvy and asked for help. We didn't get the help we needed. After being on the phone w them for more 1 hour and 23 minutes we were exhausted with the process and gave up.

I wish I can give a negative review. Waited as instructed at 10am for Morgan Wallen tickets. Got through to only get kicked out. Went back in 30,000 people in front of me waited and get kicked out again. Now I get in and the tickets that were 120 are going for 600 and up. Shame on you Ticketmaster. Piece of trash company.

Awful experience as always with Ticketmaster. Signed up for presale for a concert and continue to get a message that says unusual activity on my account and won't allow me into the presale. Great thing I got presale access for absolutely nothing thanks to Ticketmaster!!

I had an event that was postponed and then later canceled. They told me it would be refunded in 14 days however it has been much longer than that. When I tried to contact customer service they were rude and dismissive. When I check my account in the app it is now not even showing that I purchased the tickets in the first place. This is the worst platform to do business with. My entire experience with Ticketmaster has been horrible. They make it so hard to even contact anyone and once you do they are not helpful. The app glitches constantly and on top of that they don't give you any accommodations for your inconvenience. I will never give them another dollar again.

In Oct 2024 I noticed 2 tickets in my acct that I did not purchase. I immediately reached out to Ticketmaster to report it (thinking they could freeze or cancel the tickets?). The charges were not to my personal accounts so I was not greatly concerned. Ticketmaster did nothing, someone used the tickets and now my account is frozen. When I called to discuss, I was told there was nothing they can do; the tickets I currently have in the account are OK but I can't purchase more. Maybe wait 9-12 months and try again or create a new account? What? You must be joking. Since they have a monopoly on the ticket industry, I'm pretty stuck and guess I have to make a new email account and a new Ticketmaster acct. Ridiculous. Each time I've called customer service it's taken over a week to get a return call (impossible to just reach someone).

They sent my refund to the wrong place/ people and REFUSE to give my money back. $500!!!! Yet they wanna blame EVERYONE else. GIVE ME MY MONEY BACK!! I’ve been fighting these people for my refund for over 3 whole months!

Ticketmaster changed their payout policy Jan 8th. Absolutely unacceptable practice of holding both buyer and seller money until post event.. Any lawyers out there that want to fight live nation.. Think about it. If they sold same ticket 5x for 200 each they would be holding 1000 plus fees for each of the sales.. Lets get this practice out there.. Meanwhile their brokers at TRADEDESK WHICH IS TICKETMASTER COMPANY GET PAID ON FRIDAYS. TRUST ME I KNOW THEY ARE FRAUDULENT TAKING MONEY FROM BUYERS, SELLERS.

I wasn’t going to write a review until I realized my terrible experience with Ticketmaster was not unique. Indeed, it’s pretty common. I bought tickets to a Jan. 23 show for 8 PM. I purchased the tickets Dec. 4 at 11:30 AM, hoping to have actual tickets as a Christmas gift. I also paid extra for UPS second day air. Instead, Ticketmaster put a delay until Jan. 9 on the tickets. I was a little disappointed not to have actual tickets to wrap up, but no problem. It was still a nice surprise for my husband.

Purchased presale tickets for a concert in July. When I purchased the tickets accessible seating was not an option. Immediately called Ticketmaster and was told I had to call back in 3 days when the tickets went on sale to the general public. Asked to speak to a supervisor and was told there were none available and someone would reach out within 24-48 hours.

Ticketmaster's customer service should practice their company's no tolerance policy! They need more training! Beware of purchasing tickets. They do not honor their website's availability. They should add customer transparency policy added to their list of company policies.

Ticketmaster took my money but failed to deliver my tickets for the event. The site stated that they would be available on my "account". However their site did not allow me to set up an account. Bottom line, they stole my money and I missed a concert that I really wanted to see.

It's sad how y'all scheme people.. When y'all site ain't working y'all don't even call or email use. It's not my fault. Trying to login in get my tickets I call, said I purchase my tickets with a debit card they was having problems..I didn't even get to take my family to Disney on Ice today...Money is not refunded but it's not my fault y'all system wasn't working. Now I don't get my 160 back. It wasn't my fault..I'm calling 3 on your side tomorrow. Y'all need to be shut down....Y'all customer service is horrible...Heard a lot of bad things bout y'all. This my first time. They wasn't lying...Y'all just going to take people money...

Ticketmaster should be ashamed of themselves. They are a ruthless, gauging service with no conscious. My wife was online 15 minutes before the pre-sale for Chris Stapleton tickets this morning only to get booted out of the queue, logged back in and was told there were ZERO tickets available. I use the service to resell my football tickets when I can’t go. Ticketmaster charges me and the buyer. Absolutely criminal. My wife called their customer service where she was only able to talk to someone reading from a script and not very well at that. Both people she talked to said sorry, we can’t do anything for you. What’s a disabled person supposed to do to get tickets to any show with such a crap platform and ZERO customer service? This is a terrible company with no morals or social responsibility.

While in the purchase screen for Chris Stapleton Tickets, Ticketmaster's servers decided to poop themselves, telling me that we were unable to connect and make a purchase after loading for 10 minutes. There wasn't a chance for us to buy any more tickets because they had all sold out by then, hours of my time wasted in queues just to come up empty handed all because Ticketmaster doesn't work.

Ticketmaster is the worst company for tickets. They gouge you with ridiculous fees when you buy the tickets. Then they changed the entire date of my event to a day that I could not attend and refused to give refunds or credit. They said I had to sell them myself. Using their site to try to sell them they gouge the seller and the buyer with fees. They shouldn’t be able to charge fees to both the buyer and the seller. I wasn’t able to sell them and they wouldn’t give a refund despite the fact that the date was changed to a date that I couldn’t attend. Ticketmaster has no integrity and terrible customer service. When attempting to deal with their customer service the reps lie and pass you around to other reps in an effort to get you to give up. NEVER use Ticketmaster. Now I know and if it’s between going to event that only sells with Ticketmaster or not going, I just won’t go. I will NEVER use Ticketmaster again.

The ticket purchasing system is flawed. In the last month I bought tickets to two shows (which is rare), and the system asked me to change my password at every login even though the previous password was not expired or locked out. And there are technical flaws on the system.. It kept asking me to fill in sections that were already filled in and it kept stalling and timing out... Waste of time. Other apps work just fine.. It's definitely not my computer that's too slow, it's the design and functionality of the ticket purchasing system. I'm definitely not going to use Ticketmaster anymore.

What a horrible site. Bought tickets in Vegas, paid and I can see that I have them but they don’t show in the app. Of course the app is the only way to get in. Have been trying for hours. Changed Phones. After 4 hours of calling they just said I was a glitch and couldn't help me. Showed up at the event and also there they couldn't help. Flew 16 hours to get there. What a horrible, horrible organisation

So far my personal experience reselling tickets with Ticketmaster has been nothing but troublesome. Sold my tickets due to unforeseen circumstances and needed my cash back and listed them lower than what I paid for with all the fees and they still want to charge fees for selling them without refunding the fees paid in the original purchase. Says to add a verified payout method and refund method in case the buyer cancels the event. It's been a week and haven't received my "verification deposits" to verify my account. It says payment would be deposited 5-7 days after ticket is sold but they fail to hold up to their word. You would think once they receive their payment it should be transferred to you in a timely matter. No. They hold onto the funds for however long they want.

The way the site works is people/bots buy up tickets as soon as they become available then they resell them at absorbent prices. The reseller pays &30 for a parking pass. You now have to pay $80 plus an additional $40 in fees and taxers. They put not limits, rules or regulations on these resellers but you as the buyer cant get a refund for anything. You agree that no matter the circumstances you can’t get a refund. Your only option is to resell at an even greater price to recoup your costs thus perpetuating the cycle.

Based on my personal experience I can see why Ticketmaster has 1 star. They don't get back to you despite sending emails with attachments (screen shots, e. g.). And when you do get a hold of someone, their response is vastly different than the next rep. Very poorly run. I hate dealing with them.

Just found out I was pregnant and was trying to get rid of my tickets but apparently resale isn't available. I reached out to ask why and apparently there were blue and pink dots indicating if you could or couldn't resell them. I explained there was only 1 ticket choice to pick from and there are no dots or anything in the ticket detail stating these couldn't be resold. The rep just continued to give me the same generic response and not even able to direct me to where it states this. Pretty much told to take the lose or go pregnant. Still have no idea where they disclose this information on their site. But hey they already got their money from me so who cares.

I just sold 4 concert tickets back to Ticketmaster and they bought them right away at face value. But, none of the extra charges they initially add on to the tickets get refunded back to you!!! 🤬🤬🤬 Maybe I missed that in the fine print but what a SCAM!!!!

I hope another company who truly cares about customer obsession will take down this company. It is purely one of the worst ticketing company I have worked with. Customer service is awful. It takes me more than an hour to switch my seats, and they have to charge me $10 service fee (on top of the original service fee when I booked these tickets). Michael ** - you should try to book a ticket, and try to update the seat to couple rows up or down and experience that yourself. I mean do you even read the customer's feedback or you don't give a lick about it?

Bought 120$ worth of parking for the world juniors. Never received my tickets. Had to buy parking here to cost 240 for 3 games. Called them 6 times. Spent 5 hrs on the phone and all they do is keep transferring you to other people. The last time they transferred me to the Ottawa rink I paid for them, didn’t get them and they did nothing but waste my time.

Terrible site and terrible monopoly business. They twist hands and will steal your money. Last time I'm purchasing tickets through them. Even if that means no concerts. Goodbye scam company. Changing Lineup Bands without giving option for reimbursements, I paid to see my band and not other unknown offered after swap, ignorant CS, ignorant company. Reselling tickets will cost almost half paid price - SCAM SCAM< SCAM.

Horrible service. 36 min on hold waiting to speak with human, while a recording urges you relentlessly to just use chat bot. Then I try chatbot, it urges me to call in to speak to someone. Lousy interface. I don’t understand what value they bring other than taking money from fans and artists.

Would never use Ticketmaster again as customer support is terrible. If you call them expect to be on hold for hour and then get passed to another. If you need to change parking in and out or hotel - good luck as they do not want to help.

3 parts to Ticketmaster-- the website, the app, and the phone line are not functioning any longer. The website blocks you with error messages of a "pause" and the app makes you keep resetting your password but does not save the screen to enter the security code. Goes in a loop.. Unreal. The phone line just automated, if lucky enough to finally get a live person, has people who are untrained and tell you you must have VPN & that's the problem, when you don't. Then they hang up on you! Lol. Just absolute insanity! Nothing is functioning,... Which is depressing because Ticketmaster used to be THE reliable ticketing service; and as of a few years ago it was the only one left... Now it's gone too. 😞😭 (And all the tickets there are RESALE anyway. It might as well be Craigslist 😑.)

Can Consumer Affairs.com create a negative star? Would better describe the experience you get with Ticketmaster. Software failure/glitch error rate is unbelievable. The 2FA fails regularly. I have to change my password every 3 weeks it seems like. The site design makes no sense. The App for tickets is a disaster to use. TicketMaster is a sales/marketing/hedge fund joke.

Horrible customer service. It took me over 30 minutes to get ahold of a representative just to be told they can’t help me and need to transfer me. I sold tickets well over a week ago and still haven’t received my refund (which said it would take 5-7 days). They had me put in my tax information and security information multiple times (went through and then received multiple emails having me put them in again), which makes me very nervous. Clicked the listing status on the app only for it not to work. Opened it in the web browser for it to say nothing is there and I need to put my personal information in again. If you buy from here, make sure you are definitely going.

Not sure who designed and managed TM business but it is not about providing access to the events. Other than boosted prices the system requires uploading unwanted apps, collect personal info which is not needed for purchase of any goods or services and made it nearly impossible to retrieve a normal printable tickets for the events. Never use it, go directly to the event venue website and buy tickets there, will be cheaper and more reliable.

Ticketmaster is a scam. They have a monopoly and the only way is to go through them. With their outrageous fees. We must stop going to ticket master even if that means stop going to people we want to see. I will definitely be lobbying against ticketmaster to my congressman and stop this scam and monopoly.

It has been over a week and still don’t have my money from the re-sale even though they charged me a hefty fee- $58! for reselling my tickets. Their customer service is awful! Their payout account verification does not work. NEVER AGAIN WILL I USE THEM.

We just had someone hack Christopher James French Ticketmaster account, so we changed the password however if the hacker selected stay signed in there is nothing that Ticketmaster can or will do to kick them off of his account. Every other account that I own right down to Disney Plus allows you to see anywheres where your account is logged in and select log out of all devices, nope not Ticketmaster. So I called them and had his account pushed up to escalations, where they have also confirmed that there is no way that they can log out of the account on every device that it's been logged into, regardless of if I'm telling them we do not own the device.

Shady business. Immediately after purchasing a 6 tickets I realized I took the wrong section and was charged 10$ per ticket to move to the correct location to be with the rest of my family. The call center I had to talk to was so hard to understand I had to call back. Wasn't much better and they basically blew me off and told me it was their policy and nothing they could do.

Ticketmaster should be ashamed of itself. On its website it states that it can detect bots. There is no way on earth, that website is detecting bots. I have been in countless numbers of queues waiting to get tickets to Taylor Swift The Eras Tour drop tickets. I’ve been number 1000 in the queue twice and still wasn’t able to get tickets because once I grabbed a ticket it said someone else already had grab this ticket even though it’s not possible unless it’s a bot. It’s disgusting because people who actually want to get to go see her perform can’t because platform lets the bots on and gives the people who are using the bot the opportunity to resell the tickets for thousands of dollars. While true fans can’t get tickets.

Absolute worst platform. Good luck ever getting through to their customer service department. I mean what do you do if you end up being very sick the day of the show? You have to go and get everyone else sick too. They are just horrible. Jeez, everyone else is able to do tell you where you are on the call waitlist and just call you back. With the insane fees, get a better system.

I paid for the tickets and receive email to accept them, but when trying to sign up to the account they did not send SMS for mobile number verification. Afterwards they blocked my phone number and asked to call to support. After 25 minutes of waiting on the line support could not do anything, they advised me to try with another phone numbers. They is did not try to help, check they number verification provider...Very poor customer service and not convenient ticket service. It is very strange they companies still work with Ticketmaster...

I purchased tickets to Disney on Ice months in advance. I was able to view the tickets right away in the app and the day of before getting to the event center. When I arrived with my two small children at the entrance and waited in line for 20 min I was attempting to present my tickets for scanning and was given an error every time I clicked view tickets. Not only was this holding up the line and I was asked to step aside while I tried everything I could by logging out and back in. I tried deleting the app and reinstalling.

I purchased tickets in July 2024 for an event for December 4th. I was supposed to receive the tickets on December 3rd, one day before the event!! I found this a little strange, but I just followed instructions and waited as I was told to do. I did not receive the tickets on the date I was told (December 3rd). I called the following morning, and the customer service rep. said I would receive the tickets later that day. Waited until noon and spoke with a different representative. I was told the same thing; to wait and check the app and I should have them well before the event. Remember, this is roughly seven hours before the event started and I don't have my tickets yet, but was reassured by the rep. that I would receive them.

We'd love to understand why they could not offer me a refund off the bat for a canceled event. I spent 3 days and 7 and a 1/2 hours on a chat. Session trying to get a refund for an event that was canceled. I was told I would receive a call, but no one ever called me. I was sent an email telling me they were working on my case. I replied to this email if I could please get the status. They replied. My case was closed and did not tell me the status of the closed case? Still don't know if I'm getting my money back or not. Don't know why they cannot tell you. What is it going on or update you? In a proper fashion of terrible business, people, terrible customer service that we'll never buy from them again.

We purchased Tickets for the Sphere via Ticketmaster in Oct 2024 for a show in March 2025. The show has been cancelled on Dec 3 2024 and now TM is telling me that they have to "wait" for the Sphere to tell them to refund my $$. TM says 14-21 days. Sphere says 30 days. Get your stories straight. Also, why does it take such a long time to refund, you got payment instantly. What terrible and untrustworthy groups.

Attended show purchasing tickets for a group whose flight was delayed. The refund process and insurance is worthless from Ticketmaster. The venue needs help, food is horrible, parking good luck or towed. Highly recommend not to use Ticketmaster. Time to replace Aztec Theater. Employees have no knowledge of company.

I sold tickets on their site. Not only did they increase the price of the Tickets, They haven't paid me for them in over a month.They also took over 30% of the sale price of the tickets. They also told me that they would have to call me back to get a hold of a manager... 2 days Later.

How on earth can I be 4th in line for a queue for Blue Jays tickets only to get the notification that no tickets are left to ANY of the 20 promotional $9 games, 1 minute after they've gone on sale. Ticketmaster is absolutely brutal now. Bots have taken over and TM doesn't care.

If I can give a 0 I will 1000% give that. I really hope we have other ticket sellers for Ticketmaster is the worst. My account has been on paused for almost a week now. It all started when I was trying to get Taylor Swift’s tickets when they open the queue but seems that the server can’t handle the volume and just blocks accounts. Reason they think it's a BOT. C’mon everyone was trying hard to get into that “protected queue” for TSwift. Now I’m about to buy Raptors tickets but the unreliability of this company is at its finest. Ticket has been opened re this but been over 48hrs. No one reached out and I’m on the line with a rep who is helpful however still unable to resolve and that she needs to escalate. Poor agent. Her skills being wasted in this company.

I Joined Ticketmaster yesterday (Nov-2024) to get tickets for a once-only PWHL hockey tour game - something for two senior citizens to enjoy in person, perhaps for the only opportunity in our lifetime. What a disappointment, throughout, from my interaction with Ticketmaster! Their website has a timer - it forces clients through their orders as fast as possible, with virtually no time to read "details". After a few attempts, I bought 2 tickets, and was then told that I wasn't allowed to print a physical copy, but told only "Mobile" phone tickets can be used. I only use my mobile phone for voice calls and rare texting. I have no intention of loading an unwanted extra App onto my phone, and then gamble if there's no guarantee of a working Wi-fi connection when I get to the event location to present my "Mobile" ticket for entry. With this deal-killing no-printing restriction, I asked for a refund; and was told "No, it's our policy".

Avoid purchasing tickets from Ticketmaster at all costs as well as their customer service agents. We recently purchased tickets for a NY broadway show and could not attend the performance because our flight was cancelled. All we asked was could they apply the ticket to a different date in that same week. Ticketmaster absolutely refused to refund the cost of the tickets or accommodate us in any way. We lost money to the tune of $600. Customer service is a joke when communicating or following up. Never again.

No customer service. No response to complaints. No avenue to complaints. This company has to be seriously reviewed by ombudsmen. Violating basic contractual obligations. I purchased tickets. I cannot access tickets. Failed to launch any investigation 3 months prior to reporting.

They hate disabled people, apparently. This isn't even the first time I've tried to get handicapped seats to something. Even called and tried through customer service with an actual person. Since Friday. It is now Monday. Now, the only handicapped tickets left are for literally 7x what they were because people do the resale and try to rip off disabled people with our limited seating choices. The affordable handicapped seats are gone and what was $62 (each) tickets, in this case, are being resold now at over $450 each. Thanks, Ticketmaster. Again.

Their customer service line sits for hours without an answer and their chat gets nowhere as well. The company has adopted a "DGAF about the consumer" mentality since they know that they are the go to online retailer. They don't have anything to gain from providing an appropriate level of service to their clients so instead they are rude and ignore questions/concerns.

This is a “minor” issue compared to most but in the interest of complete transparency of the ridiculous company that is Ticketmaster I’ll share my experience… I purchased 2 tickets for a play for my friend and myself. Shortly before the date we both had a change of plans. No big deal, I would just list for sale and likely take a loss which I was fine with. I had previously transferred the ticket to my friend and she transferred back to me to sell. I called tm to have them sold as a pair which is obviously more desirable than single tickets. They told me that because I had transferred it they couldn’t put them back together even though both tickets were in my account. Again, not a huge issue but another example of tm doing anything possible to create a miserable customer experience.

If you don’t buy the tickets during the presale, forget about it — you'll have to pay at least four times more. The website keeps freezing, and I can’t buy my tickets for a decent price (around $140). Now I need to spend over $400 to get them. It’s unfair to people who just want to enjoy the concert, since most people buy tickets to resell them and make a profit! Not to mention the huge fees you have to pay. This is ridiculous!

Ticketmaster is one of the very most consumer 'unfriendly' websites out there! Tried to buy tickets to a local concert; it had been a while since I'd done that, mostly because there haven't been that many local performances of interest to us. In choosing seats, we noticed that most 'good' seats were those with the scalped prices. We avoided those, choosing some 'next best' alternatives, then the 'march against the clock' to pay for the tickets. That's when it got interesting.

Wow this is one of the worst websites I've ever used, normally with ticket companies they are terrible but this is UNFATHOMABLE. Never received one of my tickets. The other one blocked me after I accepted it and it wouldn't let me add it to my wallet so it just deleted the ticket. I don't care if this website says it's the cheapest. The hidden fee will double your total price, you're better going somewhere else for sure.

The most horrible experience ever! Never use this scam company! They blocked my account with my tickets for no reason, I called and wrote them emails like crazy all the month! No problem solving, they did nothing to unblock my account or provide the tickets somehow. I’ve lost the tickets and the money! You never get your refund because speaking with their representatives is the fooliest thing I’ve ever did. Total scam and fraud!

Due to work circumstances, I needed to sell my ticket, which I did. I have been waiting for 2 weeks for it to be transferred into my account and received an email saying that I needed to verify my bank and that I needed to provide two micro deposits within 5 days to get my money. These email instructions came to me almost 3 weeks after the micro deposits were put in. Looks like a scam company.

Purchase the tickets $1000 2 months for front row seats. My Ticketmaster account was hacked, my tickets were transferred without my knowledge. Have tried to contact customer service for help. Trying to contact a supervisor since the concert is this Saturday. Been 4 days now and no resolution. They tell the end of the week, but you know I think they couldn't care less. Just block the original tickets and issue me new ones. Looks like a no brainer. Ticketmaster is completely trash.

I bought two tickets to see Chris Tomlin along with parking. My plans changed because of work and I was going to sell my tickets. Surprise! “These tickets are not eligible to be sold”! Didn’t see that at purchase. Absolutely my last Ticketmaster purchase, very last!

My account was hacked and the five tickets I had purchased were stolen. I reached to Ticketmaster customer support, waited on hold for 70 minutes, never spoke to anyone, nor did anyone reach out to me. I emailed customer support, who did respond, but just said it was escalated. My event came and went with NO and no contact except email, stating it was escalated. VERY disappointing and unacceptable.

I would stay away from this company. My tickets that I purchased were stolen from someone who hacked my account after logging into Ticketmaster. I am set to go to an Avs game tomorrow and after two weeks of trying to reach someone, I am told to call the Fraud Number which takes you to a voicemail. Please do not expect a call from anyone because it does not happen! Stay away from the Ball Arena website, which takes you to the Ticket Master website, because you are going to get scammed. I am out of pocket for almost $400 and no resolution after two weeks.

If I could have zeros stars I would. Not consumer friendly. Horrible customer service. The fact that purchasers can’t even get hard copies of tickets they’ve bought if/when there’s a problem with the app is horrible. I have had a problem transferring purchased tickets to my parents for an event. They have done absolutely nothing to help with the problem. Everyone you talk to says to do the same thing even when doing so doesn’t resolve the problem.

Foolishly purchased 4 tickets through Ticket Master for a concert I wanted to attend. Paid the “best price” at $119 each. Two days later while looking for parking options on Ticket Master I stumbled on better seats available for $49 each. When contacting them I was pretty much told “too bad for you” since I didn’t pay the extra charge to make them refundable. Figured if anything happened, I could sell them as it’s likely to be a sold out concert. Not likely I could resell them after paying triple what they were worth. Oh, well. Live and learn. I don’t attend many concerts and assumed buying tickets on line would be a straightforward process. Never occurred to me there were companies out there ripping people off this way. I’ll never use them again and would encourage others who may be as naive as I was to shop around and avoid Ticket Master at all costs.

It was the most annoying online purchase I have ever made. After a long wait in line, I got three chances to buy a ticket, but none of them accepted my card. I did whatever could work, but it was useless. Customer service doesn't have a phone number to access over tribble experience with Ticketmaster.

Can't reach customer service! Can't receive transferred tickets! Locked out of my account! HORRIBLE COMPANY. Should be fined, cited, shut down!!! Unbelievable with thousands of 1 star reviews that they can get away with this and profit off if so many!

I thought I was purchasing tickets for December 30. As soon as I viewed my tickets, I noticed that I accidentally purchased for November 30. I got a hold of them right away, and they said they'd get back to me within 4 hours. They did not. I called them the next day and explained the situation. It cost me $20 to change the date even though I let them know within ten minutes of when I made my purchase. I guess it's all about the money for them and not about their customers. I will never give another penny to Ticketmaster.

I had these Maverick City Music tickets transferred to me almost 3 months ago now and the Ticketmaster app logged me out about a month after and said for security reasons I needed to change my password but that account was with linked to an email I no longer had access to so I wasn’t able to go in and change my password. I immediately call them and explain everything and filed a claim to change my email and update my phone number and they said I'd get a call back in 1-3 business days. Never got a call, I call them a week later asking for an update and they never even filed the claim so I asked to redo the claim and again they said they’d call back in 1-3 business days. ONCE AGAIN never got a call so I call back again and the claim was NOT filed! At this point I’m frustrated because “customer support” was doing everything but supporting.

Terrible monopoly that needs to be taken down, broken apart and replaced with alternative suppliers. I email, call and “text by phone” for help and I end up in a call center where I cannot understand the person on the other end of the phone. As is typical, no satisfaction. Call again or send another e-mail…. What? My event is in two hours and I have been trying to retrieve these transferred tickets all day. I have reset my password three (3) times and I have wasted hours on a simple ticket transfer from a person that regularly transfers tickets to me. Time for DOJ to start anti-trust proceedings or for the FTC to get involved.

Someone stole tickets to a comedy show my husband and I had. Called Ticketmaster that day and nothing was done about it. 4 days before the show and no response. Only a "I'm sorry" and "We will get back to you."

Biggest scammers...bought 2 tickets to a Philadelphia Union game, got an email from Ticketmaster right after I purchased them saying I would be getting an email from the seller, never received the email from the seller sent to transfer tickets in my name. Contacted Ticketmaster several times explaining I did not receive the email and they came back and said the email was sent and there was nothing they can do, totally scammed me.

I bought a ticket from them on 9/27. They have yet to deliver a digital ticket despite emails, texts, etc. I have hours invested in trying to get either my ticket or a refund. Basically just opened a dispute over on PP. Avoid this company like the plague.

If Ticketmaster wasn’t a monopoly they’d be out of business in a week. They act like a criminal enterprise. The Justice Department should bust them up instead of torturing Trump. They make me change my password daily! And they say it’s because I log in on different devices. What a bunch of idiots. But there’s no other option. Bust them up! More competition is needed.

Thieves that’s all Ticketmaster is. Don’t ever buy from them. They don’t refund cancellations, they postpone concerts for two years and won’t refund. Fraud tickets sold. Used Stub Hub 10 times, never ever an issue. Ticketmaster might help when hell freezes. I ordered from Ticketmaster twice and ripped off both times. DON'T use Ticketmaster. They will not help you. Their company is built on screwing YOU!

I will never use Ticketmaster again. Terrible experience all around. Tried to sell tickets long before an event and they didn't get back to me until literally weeks after the event and they had zero intent on helping.

The absolute worst customer service I have ever encountered. They delayed my payout for the sold tickets that I listed, I listed tickets and sold them October 2nd 2024 and still have yet to receive a payment. Never again will I buy a ticket from ticket master!

I have been dealing with Ticketmaster now for 2 years! I made multiple complaints, spoke to numerous customer service reps/supervisors and nothing has been resolved. They (supervisor) even told me my money would be mailed to me via check. I sold 2 extra concert tickets for 9-28-22 for Gorillaz at Ball area in Denver. I have not received my money for selling those tickets. They say the tickets were not listed and never sold. I have screenshot proof that they were listed and sold. Sketchy business that will steal from paying customers. Like I said - I have been waiting for my money for over 2 years!

After trying to give them my debit card for almost an hour, the website simply refused to take my debit card information. Seat after seat was being sold before I could get one despite all of my info being spot on. This was a blessing in disguise as I switched services to StubHub and got a similar ticket much cheaper and with no hassle. Even the parking was less expensive. I honestly hope Ticketmaster goes belly under after all of this gouging.

Horrible in every way. The support takes over an hour to get on the phone and when you do get them they are in another country and not effective at solving any problem in any way. I sold tickets and have not been paid for a Month. The online support takes 48 hours to get a response and the response makes no sense at all. The support is Horrible. The only way I was able to get a solution was through my credit card company. Be very careful using TicketMaster for anything. I DO NOT recommend ever using them, if you can, avoid them.

I had 4 Ticketmaster tickets (which were purchased for $288 each) transferred to another party. I spent hours on the phone (in about 10 calls) trying to get them back or reimbursed. Every call ended with a promise of a call back (I received only one call back, but the phone didn't connect and they left a voicemail). Two of these tickets were for sale at stubhub but I had to pull the sale advertisement because I didn't have the tickets. A few weeks later, about 6 days before the concert, the 4 tickets were transferred back to me. However, the 2 tickets that were for sale were now unsellable because it was so close to the concert date. And one of the other 2 tickets was not honored at the concert venue (and my friend had to buy a ticket from a scalper). So Ticketmaster owes me $864 (for the two tickets I couldn't sell because of the unlawful transfer and the one ticket that was not accepted at the venue).

Ticketmaster has monopolized the ticketing pool for major concerts and events. It is such an unfortunate situation because they constantly make things difficult for consumers. I purchased tickets for a concert back in February for a concert in October. I had issues with seeing my tickets in my account once October came around. When you call the customer service line, you will be on hold for a minimum of 30 minutes before someone answers. I know this to be true because I have been calling approximately every three days since the tickets were discovered to be missing from my account. The calls are stated to be "escalated" and then they say to wait for a call back. I have repeated this process five times now and no resolution.

2 hours on hold, going around in circles to get an answer to my question. Had to repeat my info 3 times to 3 different agents. No help provided. Obviously customer service is not a priority for Ticketmaster.

Please do not buy tickets via Ticketmaster. Because they are the masters. Once they get your money, you're screwed!!! Two hours to wait to speak to a representative. No reply on chat when I needed to ask where's my refund. They took a month to refund me tickets I sold back to them and then took a fee from that. I wish I would have read the reviews before purchasing three tickets; overprices; and horrible horrible customer service.... Run!!!!

Although my tickets are able to be transferred and the button is active when I click on Transfer I get stuck in an endless loop. I am unable to transfer my tickets and can't get any help from Ticketmaster. I was on hold via phone for more than an hour and worse on chat. All the fees Ticketmaster charges yet can't ever get any assistance to resolve an issue. The government should definitely do something as Ticketmaster has a monopoly on ticket sales and they handcuff their customers with not allowing us to transfer or sell our tickets. They are forcing me to sell my tickets higher however they will buy them from me for pennies on the dime but won't let me sell less than the purchase price to the general market only to Ticketmaster. This practice shouldn't be allowed and it shouldn't take 4 hours to get a response!

Updated on 10/18/2024: Been on hold for 90 minutes. Sold my tickets 12 days ago and still have not received payment. Do not do business with TicketMaster. Terrible service. The app is useless as well. Take your money elsewhere.

I will NEVER, EVER attempt to use this company for any event in the future. I purchased the tickets back in June for an event in October. I patiently have been waiting for the tickets to come in the mail (because I paid extra for that) and of course, they haven’t come. It is now October 15th, 3 days from event. I have called numerous times and it still hasn’t been resolved. It was a typo with the email…it was put in gmaul not gmail, so my tickets are not accessible. The customer service reps literally have no other job but to string you along (after waiting on hold listening to the same song over and over for 1 hr and 20 minutes) and making you think that you will get help, but they do nothing. 4 hours…4 phone calls and no one has corrected my email, mailed my tickets, nor put them in the right account. $257 down the drain. Yes, Ticketmaster customer service is the absolute WORST! Run!!

Ripoff fees coupled with an unworkable app and a broken website. Functions just spin and spin on the app and website when trying to access or transfer tickets. Customer service was not helpful either. Total trash.

Hello: I sold 2 tickets using Ticketmaster, and I can't get paid by them. I have called and called and been on hold for hours. They have my money and have not paid me. I have asked if they could pay by check, they said no, They have refused to refund by VISA. There is no way they would tolerate being treated the way they have treated me. To say that their process is frustrating would be an understatement. They have my banking information, I have confirmed the micro payments over a week ago, and they have confirmed they have them and I still have no money. I see I bought insurance, can I claim the insurance due to the total lack of support from ticketmaster? My only other options are media, lawyers, better business bureau. Suggestions?

Tried to sell my tickets 2 weeks before the show and they locked me out of them until 72 hours before the show. Why? I already paid them for them. It would actually benefit them if I sold my tickets so they can recharge some other sucker the $700 in fees for Taylor Swift.

I recently purchased 2 tickets one for Heart and one for Bruce. I worked quite hard for the dough ($2000+). They of course took my money but now I can't access my tickets. I could access my account 2 days ago But they changed my password without telling me. Mighty ** of them. I requested a new password 4 times and 4 times I received a password only 6 characters long instead of 8. I mailed them 4 times and got no answers. Come on people cough them up.

Horrible wait times always and untrained staff. This company is a joke. I try to avoid them as much as I possibly can. I can’t understand how they continue to be in business. Awful experience every time!

Ticketmaster software has glicthes and no accountability. WARNING: Never use "accept an offer" in ticketmaster. It's a scam and doesn't work on app. No record of sale, no warning of non-processing, you loose your tickets/value. $468 for me on a recent CREW v MIAMI MLS game on 10/2. Ticketmaster of no help, but why would they? They're a monopoly, it's their world and we just buy tickets in it.

This company can care less about the customer. I had some tickets that were hacked from their database a few weeks ago, I’m still waiting for it to be resolved. All they keep telling me is the fraud department will reach out when they get it figured out.

Worst app I have ever used in every single respect. I received 2 tickets and now it can't find them. I am a bit of a tech bro and I can't figure out this app. I see why it's rated so poorly. Don't use.

Jeff Arcuri royally screwed me by not allowing ticket transfer for my show even though he allowed it for literally all of his others. And TicketMaster and StubHub both benefited from his choice, so what do they care. All 3 are greedy. I will never use them again and Jeff deserves to be cancelled.

I hope people read this review. Ticketmaster's customer service is the worst I've had to deal with. Got hung up on twice. I can see now why your company has so many negative review. I would rate you minus 10. JB

Ticketmaster is a nightmare! Between the ridiculous service fees and the constant site crashes during popular events, it feels like they're just exploiting fans, hope event organizers start working like FIFA which doesn't allow ticket transfers, they buys back the ticket for the customers at a fee to resell it so that real fans can enjoy the experience without falling into Ticketmaster's scam. To make matters worse, the resale ticket situation is so out of control—It's hard to know if you're even buying legitimate tickets. So many cases of people getting scammed with fake resale tickets, and Ticketmaster doesn’t do enough to prevent it. The whole system is broken, and it’s the fans who suffer.

Customer Service (via Chat) was totally unhelpful when I contacted them for help regarding the fact that my Ticketmaster App was showing a black screen all the time. Their answer was written in incomprehensible jargon and their suggestions didn't work. I ended up deleting my App and downloading it again, and voilà - all the issues were settled. It's unbelievable that Customer Service didn't suggest I do that before I thought of doing it.

Trash. Absolutely trash!! We need to have more options. They are the worst and don't care!! Customer service is the worst, if you can get someone on the phone. They make you jump through hoops to get basic information.

Ticketmaster customer service is an absolute joke. The absolute worse. We sold our concert tickets. We put in our account information, on my account, on their website. We never received the refund. If I could give a 0 or negative rating, we would. Horrific customer service. We sat on hold for twenty five minutes, no answer. Then, the online did not provide any insightful help to us. Go elsewhere to purchase any sort of concert or event tickets.

Ticketmaster always looks out for itself. The fees are exorbitant. We have had WNBA season tickets for 12 years. We opted in for the playoff games without know when they were. When we went to sell some tickets they put a minimum price on them, while at the same time, selling tickets that they control for less. We are not able to sell our tickets for face value. That is really low! Unfortunately, they control so many Pro sports tickets. It’s disgusting! Also, when you try to call to speak with someone they never pick up. They probably have one person working in the call center.

Had my Ticketmaster tickets fraudulently transferred out of my account. Tried to get Ticketmaster to help get them back on several occasions. Ticketmaster customer service was unable to help get them transferred back, they gave me a case number and keep telling me someone will call me back. This is unacceptable customer service, they should help their customers retrieve stolen merchandise or offer a refund. We disputed the charges and went straight to the box office to buy tickets for the event. I would recommend anyone attending an event to just buy your tickets at the box office, much cheaper and much safer than using Ticketmaster to buy your tickets. Ticketmaster accounts are convenient but not safe at all to use in my experience. Ticketmaster customer service doesn’t seem to know how to help their customers when fraud happens in a timely manner at all.

Someone stole my tickets. (I "transferred" them apparently when I never did). Called Ticketmaster and on hold for 25 min before someone who did not clearly speak English (I'm not racist but if I can't understand you, how am I supposed to communicate with you) who said they will file a ticket with the fraud dept (so apparently this happens a lot) and they will call me within 3-5 days and return my tickets. 8 days goes by so I call them and another 30 min on hold to someone who also speaks broken English who put me on another hold saying that because my event is one month away, it'll take longer to "look into it"...then don't tell me 3-5 days!!! I understand the person on the phone is not responsible for what the first person told me but don't lie to your customers! I'll see if I ever get those tickets back and I will never use Ticketmaster again.

Ticketmaster is one of the most unethical and dishonest companies I’ve ever dealt with. Last week I purchased what I thought were artist VIP Banquette tickets during the artist's presale. On the artist's site it stated ALL banquette tables came with meet and greet and photos artist VIP perks. During the presale, both the artist VIP and venue VIP tickets were released.

On September 7, 2024, I was supposed to attended a concert with my 3 family members and my self, it was a birthday present to myself, and we were very excited to get into the concert. Upon arrival I checked my tickets for the scanning codes and realized there were no codes. I ask my daughter to look into it and she said, "Mom why does it say the tickets were sold." I immediately went into panic mode. I called customer service and was connected to this cold, not willing to help with any solutions and was just told those tickets are gone, I would have to make a complaint. At this point I was so devastated. Here I am with my family all dressed up ready to enjoy this concert that I have been waiting for over 6 months and to just be told tickets are gone. Apparently Ticketmaster allowed someone to fraudulently get into my account and sell my tickets. I did not authorize any sell of my tickets or did I receive any notice of my tickets being sold.

Someone hacked my Ticketmaster, transferred and sold all 7 of my tickets. They transferred all of them in the middle of the night. Never heard back after they said they would call. 2 step verification would solve all of this. Such a lousy company, I hope venues and artists start dropping them. I'm now out $3,200

Someone transferred our tickets without our permission. Called the Fraud Dept, 30 minutes on hold. Rep started an investigation and said someone would call back within 5 days, no one called us back. Called Fraud Dept again after 1 week, on hold again for 20 minutes, nothing has been investigated. They have promised a callback within 48 hours....we will see.

Call customer services 4 days before the concert. After the huracán was impossible to drive To Atlanta. So they said can’t refund the money. Just give 10% in a future purchase. Incredible. Was a emergency.

Ticketmaster is crap. Do Not sell your tickets through them. Don't take my word for it. Google it. I made the mistake of not checking just thinking they are a huge company. They do everything they can not to pay you. Also, they didnt release my tickets to us until 1 hour before the event. We thought we were screwed so didn't make the 2 hour trip and missed the event. They released them 1 hour before, which was too late for us. We put the tickets up for sale. They sold, after they take out all the fees. You get half of your initial purchase. Then!!! Now we can't get paid for the damn tickets. Never again man. Do your own research, this is posted all over the internet. This could ruin your family whole week like it did ours, and lose half your money. Still haven't paid by the way. Hope this saves someone else from a terrible experience.

If I could give a 0, I would! Went to a concert and one of the acts did not show up, which is who I wanted to see, Ticketmaster stated they don’t owe me anything but legally one of their employees stated that they do since the musical act was on the actual ticket. Was told that a manager would call me back within 48 hours, and no one ever called. I called again and never received a call. This is such a big organization that they can hide behind their poor Customer Service. I feel that if more people speak out how horrible they are other places that have provided good customer service and Tickets will surely bury this company.

Ticketmaster is the WORST. I paid for a parking pass with the purchase of my tickets to an event in Chicago. My tickets showed up in the Ticketmaster app, the parking pass did not show up. I used the "Chat" feature numerous times. Each rep kept giving me the exact same info each time. NONE of that info fixed my problem. This went on for over a week. I called customer service. After waiting over 30 minutes, someone finally got on the line. She also went through the same steps as all of the chat members. When none of those steps worked, she then insisted I didn't actually need the parking pass..?? I think they are full of it. If I really didn't need the parking pass, it would have been made clear the first time I reached out. All of the fees are over the top to begin with, but to NOT receive "Extras" that you pay for is criminal.

I had purchased 5 tickets for the Packers vs Titans game. The night before the game I was going to show my son where our seats were. When I went to their site, I had a message saying that my tickets were canceled and that my money had been refunded. They had all of my info, my email address and my cellphone number and did not have the common courtesy of emailing messaging me or calling me. All of this after having driven the 10 hours to Nashville I was super pissed. Not even an explanation as to why.

I purchased tickets for the Raven's home opener months ago. I received a message that my tickets would be ready the day before the game. Which was odd because you want to be prepared before you leave for the game. I traveled hours and booked a hotel for the weekend. My tickets weren't available the day before or when I wanted to leave for the tailgate. I was frustrated and embarrassed. My friend who was attending the game with me was embarrassed. Customer service at Ticketmaster gave me the runaround. Tickets I had paid for months ago. They never got back to me; the game started, and we are outside only able to hear the cheers. Customer service finally got back to me days later, still with same runaround. Worst service. Never dealing with them for tickets of any kind again.

I logged in at 8am every single day for presale and couldn’t get in, and within 10 seconds the presale tickets were sold out. Today, I logged in 2 hours early, entered the waiting room as soon as available, and was the 3,000 person in line. By the time I was allowed in, every single ticket was resale. Ticketmaster does not allow you to use their gift cards on resale tickets as well. Ticketmaster is a joke!

Ticketmaster has the worst customer service ever. I bought tickets in June for a concert. The day before the concert (in Sept) it wouldn’t let me log into my acct I’ve had for years, saying the acct did not exist. That couldn’t be right, because they literally emailed me a confirmation of the purchase to that email. I couldn’t use the service chat because I could not log in and it requires you to be logged in. I called customer service at 8 am when they opened. Was put on hold for 30 mins. This was call #1. I was told my acct had been broken into and someone had changed my email address on there. Despite being able to validate everything else (order number, phone number, name, credit card etc) they refused to give me my tickets. I was told they had to escalate it to fraud and would receive a call. This is the DAY OF the concert. 4 hours go by, nothing. No call. I call back (call #2) this time I’m on hold for an hour.

I had 2 tickets that I paid 300 for and I re sold them on Ticketmaster. It wouldn’t let me set my price so it said 120.00 each so I said yes. Comes out it was 120.00 for both tickets. I would have never sold them for that amount. They ripped me off. I tried calling. Can’t talk to a supervisor. They’ll get back to me. I gotta be an idiot to sell my tickets for 60.00 when I could’ve sold them on any other site.

I recently purchased tickets for a concert. When we were entering the venue, we were asked to go to the box office because our tickets were scanning red. The box office printed our tickets so we could enter. The tickets had the actual price printed. The price on ticket was $66. I paid $130 per ticket! I will never use Ticketmaster again!

Purchased tickets to Beavers/Duck game from Ticket Master. After my purchase I was notified that I would not receive the tickets until two days before the game. When I didn’t receive the tickets I called Ticket Master’s help line. He told me that I would get the tickets for sure by ten pm last night, which I didn’t. He said that I could call Ticket Master at ten pm if I didn’t get the tickets. He lied because their phones shutdown at eight pm. Ticket Master sold me tickets that they don’t have and upon reading their conditions of sale they have left no recourse except to go through their arbitration process with their arbitrator and pay $300 fee just to get scammed again!

I bought tickets as an anniversary experience for my partner and I. I noticed unusual activity on my account with 7 business days until the event. My tickets were stolen by a hacker. I reported the issue, and was given vague assurance that it would be resolved. I was promised a callback within 3-5 business days - did not happen. I was promised a call from a supervisor within 24-48 hours - did not happen. The event is tomorrow, and still have no resolution. I have been kept in the dark about the resolution process and expected outcomes. Because of this, I bought new tickets elsewhere, at a considerable expense. I’ve used Ticketmaster without issue in the past, but this experience has been so negative that I will only use it out of necessity, and even then will likely opt for will call if available. I have 0 confidence in Ticketmaster as a vendor. Their negligence and incompetent communication should be investigated.

Ticketmaster sold me a fake ticket, went all the way out to Rob Zombie to find out that they said that the ticket wasn't scannable and that there was no record of it in the system and when I contacted Ticketmaster they tried to tell me that I wasn't the original owner which I was. I even have bank statements to prove it and then when I asked for the address they kept giving me the runaround and completely shut down the whole conversation when I asked for the address and then I was going to get a lawyer involved after I spent $350.

Ticketmaster sold me a fake resale ticket for the Def Leppard/Journey/Steve Miller Band concert in at Nissan Stadium in Nashville TN for 7/20/24. They have played games ever since. Over the years; especially over the last 3 years I have bought literally hundreds of concert tickets through them without issue. Better hope you never have an issue because they will not fix it. The resale ticket they sold me did not have a scan bar, was fake, and wasn’t even a real seat number. The ticket would not scan first of all so I couldn’t get in and second of all even if I could get in, the seat number did not exist in the whole stadium.

I was unable to make it to a show and was transferring my tickets to a friend. Tried several times and even got support to help. They got to the show and still couldn't open the tickets. Customer support said they would help at the ticket booth. They were very rude at the event at Bethel Woods and my friends almost got arrested. They ended up buying tickets to get in. I have tried to contact Ticket master for a refund but it's impossible and to even talk to anyone they usually hang up on you. I will never use their service again and I enjoy going to concerts.

App crashes and doesn’t show my tickets. Can’t resale tickets. Terrible phone response. Waited on phone 30 min on bad connection. No response, called in second time 44 minutes with no response. Did chatbot and still no help. They take your money easy enough but try to resell tickets and pay fees on both ends. Crappy. My advice -buy from venue directly or other ticket vendor.