Ticketmaster Reviews

The app says "you're browsing activity has been paused, we've detected unusual behavior on your either tour network or your browser." Tried all of their suggestions, but nothing worked. Turned my phone off and on several times, changed browsers, changed wi-fi, changed locations, nothing worked.

In October, I flew to England to watch Cleveland Browns professional football game. Your app went down and I was unable to get into the game. You all comped me with a refund for the money I spent on the ticket. Now I have this gift card and I want to use it on a Cleveland Browns professional football game that I missed because of your app going down. After having to call because a gift card payment type was not available, I was told that, "Even though you missed a pro football game because of us, we ain't going to let you use that gift card on a pro football game." What's up with that? Can I just get my cash back? **.

My phone was hacked. Had to replace everything. Bought tickets over 300$. Claimed they couldn't find anything so they gained 300$ and I had to purchase 3 more tickets.... They need another way of getting people their tickets. This is sad.

Gift cards expire in 6 months. This is not right. Gift cards expire in six months. Gift certificates expire in six months. This is a real scam considering outside shows only in nice months. Just another slap in face by big boss Ticketmaster/LIVE NATION.

I was given a $350 gift card for TicketMaster. That card can only be used on tickets sold by Ticketmaster directly. But Ticket Master doesn't have tickets for sale directly anymore. EVERYTHING is bought up immediate and sold as resale. And you can't use gift cards on Resale. Which means... Ticketmaster gift cards are a total scam and they are useless. The responsible thing to do would be to regulate sales to all those damn 3rd party sellers.

Customer service rep spoke very broken English and did not understand what I was telling her. Charged me an upgraded ticket that cost an extra $26 basically for access to a “private bar”. The ticket is for my daughter who doesn’t drink. When I called back to ask for a refund, the next rep was rude and refused to refund the upgrade.

Worst customer service available.... was charged 3 times for tickets I never received and when I called for a refund, I was cussed at and told I had to call my bank for the refund.... Asked to speak to a supervisor, and I was hung up on!!!!

I am writing regarding the pricing for the MLS Cup tickets for Inter Miami. As a season ticket holder, I am concerned that the tickets are being priced at $1,000, when the typical cost is $150. We attempted to contact Ticketmaster and swipe the tickets, but we were denied.

Horrible, bought a hotel stay...TM wouldn't allow me to upgrade, though I would pay the difference...they Blamed the hotel, Hotel said they were fine with it if TM would allow that...TM would not. Then Hotel showed what they would have charged me vs what TM did...Huge difference in room price before fees!!!

I purchased Egg Bowl tickets on Ticketmaster.com. I have purchased tons of tickets from them however I guess they have not been resale tickets before. They emailed me my ticket but said, "This isn't your ticket. You will get another email to download your ticket." I never saw the email to download my ticket from a lady named Jamie, her email went to my spam folder so when I arrived at the game I only had emails from Ticketmaster and tickets that said this is not your ticket yet but luckily the lady let us inside the stadium. When I contacted Ticketmaster they were like, "Well you got in didn't you." even though I never downloaded my actual tickets from Jamie.

Every time I attempt to retrieve my tickets they want a password reset. Then after several attempts to get the code the code doesn't work. The website locks up. I call a representative and after a half hour of trying to help they suggest I call the vendor which of course they will say call Ticketmaster, They need investigated and shut down! I call them ticketmisery.

Impossible to get a refund. Terrible customer service. They control a lot of market for getting tickets. Would give 0 stars!😡 I originally got ticket from TickPick but they transferred it to Ticketmaster.

Gift cards are USELESS. What a dismal experience to have a $500 gift card that cannot be used for anything I would actually want to see. All tickets to broadway shows are off the table, and even if you could use one there you can't use it for resale tickets and that is all you can find on Ticketmaster these days because they let all the BOTS buy the tickets!!!! TICKETMASTER IS THE WORST.

Bought tickets for an event earlier this year. Concert was moved to a new date November 15 and we had to resell tickets. In August we re-sold our tickets on Ticketmaster and as requested, we verified our bank account with Ticketmaster, so as to receive funds. Was notified we will get funds seven days after the event takes place. Event held November 15, November 22 no funds. Called Ticketmaster and told funds would be in next day November 24th.. November 24 no funds… Just called again, was told processing wasn’t done till November 21st and no payment till November 28… 13 days after concert and 93 days after Ticketmaster received our money for the tickets… Feels to me like the process is being delayed to make extra money off of customers money on the bank float… I'm sure a more competitive marketplace might help get this fixed.. Especially given the exorbitant fees I paid to buy the tickets and then paid again to resell them…

We went to the MET for the “Twilight in Concert,” we were surprised by how everything completely went. Before we went we spent 2 HOURS trying to get our tickets from Ticketmaster. Ticketmaster did not upload our tickets prior the event, even though we paid in advanced in August of 2025. After we got to the MET, which was hosted by Ticketmaster (disclaimer none in which is the MET's fault, just Ticketmaster) which in no sort of explanation or prior knowledge we could not see ANY of which the left side of the screen which was showing the movie. This obstruction was caused by speakers for the movie that we were unaware of while buying these tickets. This was never brought up, which we thought was a good view that we paid $200 plus.

Add me to the huge number of dissatisfied TM users. Someone got around their security and stole two tickets from my account Got the classic TM runaround. Never again. Multiple phone calls and empty promises

Awful company who does not care about the fans one bit. Refuses to allow refund, re-sale or transfer of purchased tickets. Once they have your money you may as well be talking to a brick wall. They literally do not care.

I recently purchased 12th row orchestra seats for an upcoming show in Albany, GA (Manheim Steamroller) and paid top dollar for the event, $70/ticket. The venue was then changed to a new site and my 12th row orchestra seats exchanged for far right balcony seats. Not comparable at all. I chose the orchestra seats near an aisle as I have a broken leg with limited mobility.

I was scammed out of $203.00 dollars for a concert ticket with the insurance! I purchased a ticket on 11-07-2025 for a concert and I was told I would receive the ticket in about two hours. I never received the ticket and I was told I could not get my money back.

The app never gave me a barcode for my concert tickets. It just told me to download them to my google wallet. That didn't work in the app. I called support and had to do it online to add them to my wallet, but I still never got a barcode. Got to the venue and the ticket is a tap to pay on my phone. The guy says it hasn't been working on androids, do I have a barcode? NO. I spent the afternoon on the phone trying to get a barcode, and it hasn't worked! So, I have to GET OUT OF LINE and go to the ticket booth to get a physical ticket. The venue was standing room only, sold out show! I lost my spot in line and lost my chance at a better spot to see the show! Bring back barcodes! Tap to pay is not more efficient, it just makes everything harder. And even so, in the year 2025, it's not hard to make tech between androids and iphones compatible!

I was suppose to get my tickets on Monday the10th of Nov, not here, called on the 10th, tell me to wait till that Friday which was yesterday, didn't called, called today Saturday. They have no tracking of tickets, just wait till 48 before event. I can't trust that because I'm coming 3 hrs away, if they, the venue don't have them, THEN WHAT. They are so rude, foreigners, all foreigners, I layed her out, because she was laughing because I could hardly understand what she was saying. I need my ticket in the mail like they said they could do. If I don't get my tickets, I will report them to the Attorney General. Don't buy tickets from TM, my tickets are very pricey, and because of the show on that weekend, my hotel room is over $300.00.

My flight was cancelled due to the government shutdown (beyond my control). I'm unable to get to the event that I was going to. Ticketmaster refused to help me or even offer me some kind of credit. I definitely won't be using them anymore for ticket purchases. Horrible customer service. I recommend to everyone not to use them.

The app and website are constantly having issues. More times than not, I have to delete the app and reinstall it before it will even work. If I'm on my laptop or desktop, I have to clear all my history, cache and cookies. This wouldn't be a problem except, sometimes tickets sell out fast. Or sometimes you're trying to get your ticket to load to get inside a venue and it won't so you have to hold up the whole line. Or you're trying to download your ticket to your virtual wallet prior to a show and you can't log in. You'd think as much money as Ticketmaster collects for fees they could do better!

I have a medical emergency and cannot attend an event tomorrow. Ticketmaster would not allow me to exchange, sell or make my tickets active so I could sell them on another platform. Although I was unable to sell or exchange because the event was less than 24 hours away, they would not make the tickets active until the day of the show. Totally screwing with their customer who paid $52 in fees to them. Don’t use them. Use another service.

If I could give Ticketmaster a negative review I would. I purchased tickets for a football and insurance but paid for it through PayPal. It ended up being bad weather but they didn't cancel the game. I tried to get a refund but both companies rejected my request. I will not be using these services anymore.

I've tried to use this crap for many years now. Terribly difficult. Not worth the trouble to see anything anymore. Ticketmaster absolutely sucks. I would rate this as a zero if this site would let me. Fortunately for Ticketmaster there are enough people who will continue to jump through their hoops to keep them in business. They suck! This is the only review I've ever written because I don't like wasting my time on this sort of garbage, but it's a lot less time than I've spent trying to get a ticket to any single event I've ever gotten through Ticketmaster.

Purchased Clippers tickets and insurance. Had a family emergency and attempted to use the insurance for a covered reason. Allianz, the company responsible for the insurance coverage has no record of my coverage. Ticketmaster sent a confirmation that my tickets are covered. Neither group wants to help. Now trying to sell the tickets and just get my money back and the fees added on top make these tickets $170 more than what I paid. Paid $430 & have to resell at $600. Use caution with both of these businesses.

I have never gone out of my way more than what I am doing with Ticketmaster. For years now some other person linked their phone number to my account and ticketmaster has not been able to help me whatsoever, in fact their advice was to delete my account and make a new one even though there are tickets on my account.

This was the most excruciating experience I’ve ever had to upgrade and give Ticketmaster my money. I tried to upgrade 7 tickets to Disney on Ice. The first person was nice and understood everything but dropped the call an hour in which lead me to a complete moron who cancelled my tickets and left two tickets unable to be sold in my friend's account. If this was not for my daughter’s 3rd birthday you would’ve lost $600 solely on your customer service.

I'd give ZERO stars if I could. The online system gives VERY short time to finalize the ticket purchase. And when the system has had it with the customer, instead of allowing for any extension of time to finish, the system just ABRUPTLY kicks the customer off. NO queries "still there?" or "need more time?" NADA. Too bad I can't buy event tickets directly from TPUSA.

I had signed up weeks ago to buy pre-sale tickets to see Rush. I purchased 4 tickets in Toronto. They were very expensive but I have been a devoted Rush fan since the 1980's. The initial Rush shows that were planned and that I had signed up to buy pre-sale for, sold out. So the band and promoter decided to add more shows. I decided that I wanted to bring a high school kid who is a huge Rush fan but has never had the opportunity to see them. So at 11:45 am, before the pre-sale tickets for the newly added shows went live (at noon) I jumped on to enter the queue. But I received an error message saying that I wasn't signed up for these new shows. So I tried to edit my presale show choices, since those shows were sold out anyway, but there was no way to do that.

Ticketmaster is a rip-off, and I strongly advise against purchasing their ticket coverage. They will find every possible way to deny refunds. I was sick and couldn’t attend an event. During the online process, they asked me to provide information as if I had visited a doctor. It’s ridiculous! They will never benefit from my business or anyone else’s. I know this for a fact!

I just want to say this Company is stealing and not return the money of concerts cancelled. If they have problems with the artists, it's not my problem. I did business with them Ticketmaster she should respond with my money back. Be very careful.

I paid $1032.00 VIP to see Cat Stevens in Los Angeles California on October 22, 2025. We got notification on September 29th 2025 that all concerts were postponed due to visa issues. No refunds allowed, have to wait for rescheduled dates to be able to get a refund if deciding not to go. After losing money from the postponed concert I don’t want to attempt to try again, I’ve attempted through chat and waiting long lines on the phone to speak to someone. I explained I just want a refund. Don’t want to go due to loss of money and the inconvenience it’s caused. They will not budge. The rescheduling could take forever. I explained I bought a ticket for a certain date and it was cancelled and should be able to get a refund. She said it wasn’t cancelled. It was postponed. I stated no it was cancelled. I do plan to dispute with my bank very soon. A terrible business to deal with.

Tried to purchase tickets to an event and were told the order didn't go through and to try again. Tried again and order was successful but we were charged for both sets of tickets. Tried to get a refund through customer service but they wouldn't do anything for us. Lady on the phone took no accountability and told us she would do nothing for us. Very poor customer service. Deleted the app off of my phone.

This company is bad. Bought a ticket for $300 from Vivid Seats that in turn sent me to Ticketmaster for my link to access my ticket to the Eagles at the Sphere in Las Vegas on 10/11/25. Ticketmaster never sent the link. Called Vivid Seats and Ticketmaster for an hour before the concert started trying to resolve the issue to no avail. I was in a continual loop between Vivid Seats and Ticketmaster directing me to change my password (which I did at least 10 times). The link to my ticket never arrived. The Vivid Seats application sent me to Ticketmaster site which produced a link that sent me back to Vivid Seats/change my password screens.

It never fails! I get in the queue 15 minutes before the event starts. As I get to the last few minutes, I get kicked out! I get back in, and now I'm over 3000k in line. It takes about another 15 minutes after they go on sale to pick tickets. Once I'm in, there are no tickets left except for lawn and wheelchair accessible tickets. OH, and RESALE FRIGGIN TICKETS! Why the heck are there already resale tickets for triple the price? HMMMMM... Scalpers! It is 2025! End this ticket price-gouging BS already! We're sick of it and this is essentially making it possible for lazy scammers to make quick money. After all is said and done, only higher-class individuals can afford the tickets. A ticket reseller should NEVER be able to relist a ticket for any higher than what it was purchased for and it should be illegal for them to do so on third-party sites. PLAIN AND SIMPLE!

If I could give negative stars I would. The process and customer service was terrible. The wait times are long and the agents are not able to help. Never use this place!!!! They take your money and never even care about their customers.

On large stadium shows, NEVER buy your tickets thru Ticketmaster. U.S. Bank Stadium 2025 Paul McCarthy tickets can be had for $40 resale sites while ticketmaster is selling same section resale tickets for $120.

Purchased tickets on May 3, 2025 from Ticketmaster. Within a couple of minutes I received an email from them that my credit card had been charged & now I could access the tickets with a mobile phone with the Ticketmaster App! Whoa, camel, whoa! We live in a rural area with no mobile service, only landline phone. I quickly chatted with a Ticketmaster agent & asked what happened to the print-at-home option that I had used in previous ticket purchases. Agent said print-at-home was not available for this event, but not to worry, for $10 extra the tickets would be mailed via USPS. This was now my only option to receive the tickets. Their website states tickets will be printed, shipped, & arrive at your mailbox 10-14 days after purchase. The agent said, NO, with this event the tickets would be printed & shipped closer to the start date of the event, but not to worry, I would receive an email from Ticketmaster once they shipped the tickets.

Absolute 0/10. I had to try 5 different cards and none of them were acceptable forms of payment. The only thing the lady on the phone had to say was "just try more cards". I only have a debit and a credit card, like most people and I had my parents and my boyfriend all try to get tickets, but none of their cards were acceptable forms of payment either. I was on hold for almost an hour and it was not helpful in the slightest, and I will not be able to get tickets because there a huge bug in the Ticketmaster system and they are doing nothing to fix it. I also quickly received an email from ticket master from someone named Jimmy who just sent me stage side tickets which feels really scammy. This whole website is kinda crappy and I will never be using it again. Please save yourself and use any other ticket purchasing website.

Had tickets for an NFL game. I had the correct tickets. System kept glitching out. Had me reselect the same tickets which I did. They gave me completely different tickets and refused to refund me 10 minutes after I placed the order for an event two months out. Robbed me of $100 in fees because now I have to resell and choke on the fees otherwise the tickets won't sell. Scam artists.

I had an awful experience with Ticketmaster. I purchased two Coldplay tickets for nearly $1,500, and I never received them. I called customer service multiple times, and every time they told me they would “open a case” and someone would call me back. No one ever called. Instead, they just closed the cases marked as “resolved” when absolutely nothing was fixed.

My Account is blocked and I didn't even do anything. Tried to appeal and it was denied without explanation. It "appears" like I'm using multiple IP's apparently? Like accessing my account from home, work, and other locations???? Ticketmaster.... do better.

Hamad in customer service was awesome! So helpful. Thank you for being so kind and patient with me. Walked me through every step and every question I had for him very thorough.. Well recommend a family and friends.

If I could give a lower rating I would. 1) It thinks I'm a robot sometimes on my home computer. 2) they charge unnecessarily high service fees (fee is on average 27% of the ticket price for this site- and I have seen it be close to 50% at times) just because they can. 3) Ticketmaster has a problem with scalpers buying up all the tickets then reselling them. They don't seem to even want to try to prevent this when other apps do this well. 4) I have to authenticate on a new device, like 3 times, and sometimes it takes a really long time for Ticketmaster to finally believe it's me, when MFA should be instant. Overall it's a PIECE OF CRAP website that overcharges and only cares about profits, at the expense of the consumer base. The only reason it is used is due to the MONOPOLY they have on the market. From day 1 until present day I have never had a good experience with Ticketmaster, nothing has changed.

Do not buy your tickets here, they will lock you out of the app before you can use it. It state my IP address was blocked and I cannot use the app. I would never trust this company in a million years.

I recently went to a live event in Portland, and took my son. It was a birthday surprise (on his actual birthday), something he really wanted to do (that I originally told him he wasn't old enough to go to, so he would think I couldn't take him), and would be his first live event. I originally purchased tickets through StubHub, and that was a terrible mistake I will never make again. At the time I didn't know I would have to transfer the tickets to Ticketmaster, otherwise I would have just purchased through them directly. I spent an hour and a half on the phone with stubhub trying to get my tickets, but it was a losing battle. I was told I could still purchase tickets from TM, and refund my previous purchase. I couldn't afford two new tickets the day of, without immediate access to the refunded tickets money.

Paid for Sphere tickets with CC. Ticketmaster never put them in my account. TM stated they didn't have an email associated with my order so they wouldn't refund to my CC. I have only had an account for the past 10 years with TM. Luckily my CC company immediately credited my account and went after TM.

A friend purchased Laney Wilson backstage for my 62nd birthday. I have Parkinson's; this was a dream come true. He explained to them the circumstances about the transfer so I could get the whole VIP package. They promised they would get back to him and never did. So now I take my chances when I go out there Saturday to see if I can get in. These people are horrible.

I was told I would get the money from my sold ticket up to 7 days after the event date. It has been 7 days, and a customer service rep told me it was processed 4 days after the event and I need to wait 7 days after that to get my money.

The selling process needs to be looked at. I'm very unhappy that I sold the tickets and I have to wait until after the event to get the money makes no sense. I also wait an hour and a half on the phone because I got hung up on the first time. It’s the worst experience I’ve had selling tickets.

Ticketmaster engages in unethical business practices. I have been dealing with a customer service issue with them for over a week and even though I had case number for my issue they failed to document properly the details of my conversation with them and made no effort at all to resolve my dispute. I asked for the recordings of the phone conversations from my calls with the customer service reps but they have refused to provide those to me. Don't ever use this company to order tickets. If you have a customer service issue be sure to document EVERYTHING as they conveniently lose documentation that they claim to take down in their notes. I have not even had anyone from Ticketmaster reach out to me, even after repeated attempts to resolve the matter. Stay away from this company, there are other options when it comes to tickets.

Do not use the Ticketmaster hotel services! There’s a glitch in the app that moves the dates around and when you book them, it will choose the wrong date and they will not refund your money. I had this experience and got nowhere with Ticketmaster. In the meantime, it’s a third-party app and the hotel also will not refund your stay. You are stuck.

I bought tickets for my family and myself to a concert, and I needed to sell the tickets since we could no longer attend. They offered only a fixed price, which was less than half the purchase price. On top of that, they charged additional service fees per ticket that whittled the return back even further. Then, I learned that I won't get any of the refund/sale-price back until after the event, which is still months away. I was surprised by how bad their consumer policies are.

Stay away from this company. I won't share previous difficulties with you but today's was another scam. I paid $7,000 for a pair of front row tickets to Lady Gaga in Toronto, seats 4 and 5 row 1. When we arrived they said we were now in the 3rd row as 'The Venue' added rows 1A and 1B at the last minute. This is purely 'Bait and Switch' tactics with no accountability. It's time we put an end to this sort of stuff. As we were sitting there we checked the Ticketmaster seating map for the show we were at and it still showed our seats as front row 1. 1A was shown added 4 seats to the side at each end and no 1B. The premium was for the front row seating and then it was switched.

I bought & resold tickets (after deciding not to go to a event) but I have to wait MONTHS to receive my payment!!! What's up with that? They got my $ and are holding onto it until after the event. That's a 5 month span. Rip off, I won't use them to resale again!!

The site promises a lot but it seems like the more effort I put into trying to get tickets, the more likely it is that the website crashes. It's so frustrating that a company that charges so much can't make a better website.

Was looking at tickets for a Sabres hockey game when the Ticketmaster app changed the game I intended to buy tickets for to another game with a different team. Thinking I was buying Sabres tickets, I ended up purchasing Panthers tickets when that was a whole other game entirely. Contacted Ticketmaster and there was no way to refund, transfer, or get my money back in any way. They would not cooperate to let us switch the tickets we bought to the game I intended, so I was forced to sell the tickets. The rep we talked to said that we went straight to the Panthers tickets when that was absolutely not the case at all. When looking at the Sabres tickets, the app kept bringing me to different games and I had to keep switching back to the Sabres game. Ticketmaster is filled with nothing but scamming, money-hungry rats that only care about taking your money and you should never buy tickets from them.

Horrible. Absolutely Horrible. Bought tickets and parking pass and can't log in to account. Customer Service and chat is unavailable until 9 AM when tailgate opens at 5 AM. This company should not be allowed to be in the ticket business!!!

Awful experience for people who are not electronic technically savvy. Then they blame the customer and report back to bands who the tickets go through, making sure the band ends up being the ones who apologize instead of them!! I would never recommend using them because if you have any trouble accessing your tickets after paying for them, and you risk traveling to your concert anyway, the band could end up giving you dirty, stupid looks.

I’m really disappointed with Ticketmaster’s customer service and refund policy. After buying tickets in good faith, I had to cancel for legitimate reasons — only to find out that refunds are basically impossible unless the event is canceled.

Purchased concert tickets (overpriced) during presale. Mistakenly added an extra ticket to the cart while checking for pricing in each section. Could not sell the ticket back because the "event organizer" doesn't allow. Three months later, I can finally list this extra ticket as a resale on their site however, Ticketmaster is forcing me to list for 257.00, over a hundred dollars over face value when their tickets are listing for 155.00. Or they offer to "buy back" my ticket for 25.00 when I paid 175.00 for it. What the hell? Total scam.

Garbage website, demands that you reset your password but then doesn't give you the option, saying that there was "suspicious activity". Give me a break. I haven't used it in years, let me reset my password already.

Booked hotel in March 2025, drove 4 hours from Canada to Canandaigua (NY), arrived to check into hotel on Aug 29, 2025 around 3:30pm to be informed that my booking was cancelled on Aug 25, 2025, front desk associate advised that since I booked through Ticketmaster they had no contact information for me so that is why they could not notify me of the cancellation, we were travelling with 2 other couples and one couple called Ticketmaster while we were still at the hotel to find out that the reservation was still active on their end/not cancelled.

We bought tickets for my son to the Clemson vs LSU game (very expensive). We transferred them to him and when he tried to log into his account the site blocked him. So then we tried having him log into our account-blocked. So we were sitting there looking at a ticket we were unable to get to our son. When we called for help they were basically like "sucks to be you!" No help AT ALL. We are furious. We had no idea they had moved to app only AND Face ID. There was literally no way to get this ticket to our son. 😡😡😡.

Bought tickets for a concert. Never could access them. Total scam. Lost all my money. Multiple codes and error messages before they denied me access because of concerning activities. Never use this service.

A straight up monopoly that needs to be shut down and regulated. It's hard to understand why the government has not come in and shut this company down or force them to be more customer friendly. This is a violation of America's antitrust laws and should be addressed.

I went to an NFL football game and bought tickets on Ticketmaster. The price was actually really good. A few months later, I got a call saying my seats were given in error (I knew the price was really good so wasn’t surprised) so they offered to upgrade me. I told them yes. I ended up getting literally front row seats to an NFL game. I have never had such a good experience. I still remember it really well. Thanks to Michael **. You really made a great memory and fun time for me.

So I just tried buying tickets to a Jays game. It has clearly been a while since I’ve bought tickets to anything. My current cell phone IOS does not support their app, therefore, I cannot buy tickets because this is the only way they allow entry into the venue. I don’t want to update my cell phone. This is complete BS. This is the start of our future digital passports, obviously.

Criminal! See the screen shot that said this event was at the Met in NYC and after purchase the location was changed to Philadelphia. I chatted and called two department at Ticketmaster and they won't refund me! THEY had the wrong MET in the listing.

DO NOT BUY GIFT CARDS FROM THIS TERRIBLE COMPANY. I attempted to buy an online gift card. They created the order and took my $125. The order was immediately cancelled and I won’t receive money back until 72 hours. I try again and they take another $125 but cancel immediately again. They “are not able to” tell you why the orders couldn’t be processed. They said to go to the Live Chat so they can escalate the problem to their technical team. Yanci F (the live chat person) told me I would hear from them in 3hrs maximum on why the order was cancelled. 3 hours passed. No one reached out so I got back on Live Chat. They kept repeating that I could escalate this issue even though I already had. I finally get something from the technical team. They said “we are unable to process” and that’s literally it. Complete waste of my time. Please don’t use them. They will take your money and give you the runaround.

Lost $318 CAD on OASIS 2025 Toronto show that could be prevented if I had a notification tickets are available for resale when I couldn't attend the show. No refund, no credit, and no apologies. Deleted my accounts. Will never join the scammers again.

I can't add tickets to my digital wallet, which is necessary since the cell signal at the venue is sketchy. I called, used the IVR to get to digital wallet help, waited 40 minutes, and the person who answered basically said they can't help with that issue and can't transfer me to someone who can. Can venues PLEASE stop using this garbage company?

I am trying to get resale tickets for Oasis in New York. The show is sold out. I have been trying for days. Tickets have dropped and I would say I've entered at least 40 times trying to get seats when seats became available and every time I get the message "tickets no longer available". I have a fast internet speed and I am on the app refreshing. I do not even read the tickets, I just click accept and then click on the tickets and I still get beat every time! Real fans are not getting these tickets. When will Ticketmaster be held accountable? If Pearl Jam and Taylor Swift couldn't get accountability I don't think anyone will. True live music fans are forced to pay inflated prices with other secondary resellers whose bots snag massive amounts of tickets. STOP TICKETMASTER NOW!!!!

We purchased tickets to a Hot Wheels monster truck show for our children's birthday (as their present). We unexpectedly had a death in the family and can no longer attend the event on that day (but can attend the following day). Ticketmaster would not transfer our tickets to the following day (or refund) because we didn't purchase the $8/ticket insurance for our family of 5. We were told we could transfer the tickets to someone else. We were able to successfully transfer the tickets to someone else, but this does not include the pre-show event (which is open for all but costs money, not a VIP event).

Years ago, I created a Ticketmaster account using a travel SIM phone number while on holiday. Since then, I’ve used the app many times and attended numerous events without any issues—clearly proving my identity as the account holder through consistent purchases and ticket usage. However, when I recently tried to sell tickets, I was blocked because I could no longer verify the account via the original (now inactive) travel number. Despite explaining the situation in full—that the number was temporary, used years ago, and long gone—Ticketmaster insisted there was no other way to verify my identity or update my number. It’s frustrating that an account with a solid history of legitimate purchases is now effectively useless just because their system can’t handle a common scenario like losing access to an old number. This resulted in losing $500 after not being be able to sell tickets.

DO NOT BUY TICKETS FROM THESE CROOK!!! I paid nearly 500 dollars for the Ghost concert in Texas. I live out of state so it cost me the fee to stay in a BnB. The tickets were for seating we DID NOT GET. We were put at the very top of arena! Not the seats I purchased. I want my money back! Lipsyncing and a show that could have been much better. I used to be in music production. I am absolutely dissatisfied and will not purchase from them again, also no more ghost with fake singing and a show with minimum setup.

The worst and how our US government has allowed these criminals to stay in business is hilarious. If you need to sell tickets you purchased back through Criminalmaster, they make the process so difficult and expensive that it’s just incredibly sad. Especially for people that don’t have money. I have my attorney now looking into their practices because at almost 62 years old I have suffered enough from these hardcore criminals

Bought tickets for the Steven Miller band concert in Mississippi to happen in September, they canceled all American shows. Ticketmaster has refused to give a refund to me. We spent over 300 for those tickets. Their website is a mess and you can’t actually get anybody on the phone... It has been over two months since I paid for the tickets and still have not received a refund. All I want is my money back, but I will never use Ticketmaster again.

All I wanted to do was update my personal information… It’s 2025 and they can’t even update their app to allow you to update your personal information. How can I change my phone number when I no longer have the phone number listed??? That’s so stupid they try send a code to your OLD NUMBER in order to add your NEW NUMBER. How dumb can that be??? Why not send a code to the email on your account? They said to contact “Fan Support” … Sat on the phone 1/2 hr listening to Pink music, the music stopped. I thought I was finally getting an agent… Nope… All of a sudden it was asking me to “check my voicemail”??? WTF. How did my voicemail get into this?

DO NOT BUY, SELL, OR USE TICKETS FROM TICKETMASTER. Ticketmaster is the ABSOLUTE worst business I have ever had the misfortune of interacting with. Concert was cancelled, no refund. Concert was rescheduled to a date that I cannot attend? They advertise that I can sell my tickets and “will process in an hour” and then at the bottom it says “payment to be given 1 week after event.” So, I sell my tickets in August but do not get paid for them until December? What kind of rinky dink shit is that? No customer service whatsoever. Ticketmaster does not care about its consumers, just taking your money. Worst ever.

Ticketmaster collects fees on both the purchase and sale of the ticket. If for some reason you can't attend the event, they charge you again to sell the ticket. Despite losing money on the transaction they refuse to transfer the sale funds unless I give them my tax ID. The transaction was $65, which is under the IRS required limit even if I had profited from the transaction. If you don't want to give your SS number to an agency that also has your birthday and credit info. Don't sell unused tickets through Ticketmaster. They also did not disclose this before I posted the ticket for sale. Customer service will not address the issue and keep sending automated responses.

Ticketmaster is terrible. I bought two tickets to the Cyndi Lauper show and was unable to download them because their website is screwed up. Then I call customer service for help, they couldn't help me. They said a service tech for somebody was going to call me within 24 to 48 hours which never happened. So I figured okay, I'll just have to sell my tickets back. Well, I paid just about $70 for the tickets and they offered to give me $20 back when it was their fault. I couldn't even use the tickets, so I figured 20 bucks is better than nothing coming back but their website would not even let me do that, so I lost all my money. I would recommend that no one use Ticketmaster.

The worst customer service ever. Have been trying to access my tickets for several days, but I can’t because Ticketmaster has the wrong phone number (they send a code to your phone). Spoke to five different people, all refuse to change it and they kept saying they can’t help me. I have two tickets to see the Canucks and I can’t access them because of their absolute refusal to solve the problem. I finally got someone to escalate it. They called me twice on a Friday night during a loud concert. Then they sent an email stating that since they called twice and were unable to speak with me, they will not discuss the matter. Terrible. Two days and five phone calls later, I am very upset and angry. I do not recommend.

The worst place to get concert tickets. If you spend $300 on a ticket you better hope Ticketmaster actually works that day otherwise you're shit out of luck. Cause the customer service is so bad you won’t be helped. I would buy from a scalper on the street before I work with this company again. Worst experience ever.

I purchased a ticket to a baseball game on MLB.com. The ticket went through Ticketmaster (without my being able to choose which provider) and was confirmed and I was even able to add it to my Google wallet. A couple of days later I got an email that the ticket was cancelled because I violated terms of use with no explanation of what term that was. I called customer support who was totally useless and was told i would get a return phone call, which did not happen but instead i got a generic email with no explanation what the issue was. I had already purchased an airline ticket to go to this game and would be out of money to cancel it so had no choice but purchase a ticket for the game from another provider.

I purchased 2 tickets at a cost of $800.00 for my daughter's birthday gift for a show in Wisconsin. Purchased them Feb 2025, show was June 2025. Never got my tickets!! Called them nonstop up to the day of the show and they said they don't know what the problem is. 11 emails and calls later and they still don't have any answers for me of why my tickets never came. My daughter and her friend waited in line in 90-degree weather an hour before the show in case the tickets came on her phone, which they never did. They had to leave the parking lot with no tickets in hand and drive home. Ticketmaster refuses to refund me my money!!! My daughter's birthday gift is one she will never forget. :(

Huge shock, I know, but Ticketmaster is straight trash, a dumpster fire of a company that should be put out of business and burned to the ground. They stole a ticket I put up for resale (the site was "having issues" when I tried to pull the listing down the day of the event), then screwed me around for ten months while they "investigated and escalated" the situation, only to finally tell me, nearly a year later, that there was nothing they could do, the event was nonrefundable, and I should have talked to someone at the ticket window the day of the event to work it out. I did talk to someone at the ticket window the day of the event — they know this because I told them so — but it's just another excuse to keep stolen money. They are bottom-feeding opportunists who have no shame and lack all professionalism and courtesy.

I am very disappointed with the staff I spoke to today for a concert I’m attending tomorrow. They wouldn’t allow complimentary seat upgrade or refund due to the unseen information that I was told about. The same artist booked another concert only an hour and a half apart, and our concert is being cut short for this? I did not pay for that

Honestly it has nothing to do with the events its self. It's the customer service for sure. I has an issue involving the app, it wasn't opening on my phone and when I was trying to explain to someone via chat that it wasn't working they just kept repeating that I had to download the app to access my tickets. I was losing my mind... I knew that. The issue was the app and they did absolutely nothing to help. It's not the first time i've has issues with the customer service here, many times the app fails or the website crashes and no one helps. One of the worst customer services I have ever experienced.

Wanted tickets to see Morgan Wallen in concert. Most tickets on there are from 3rd party ticket sellers who buy more money to make a profit off them on the internet. They’re named under savvy seats and have a Facebook page. Most people will say it’s the venue that’s overcharging but it’s mostly companies that are like savvy seats that make it hard for the actual fans to buy tickets from ticket master. Ticket scalpers should be held accountable with buying in the United States.

I brought two tickets for a concert here in Rockford IL at the hard Rock. The concert was cancelled the concert and Ticketmaster will not give me my money back. I will never do business with this place ever again.

I have never had such a ridiculous purchase experience! Do not buy parking or be scared into buying tickets insurance! Pay parking cash! You will never get a refund if they mess up!! It's a lot of finger pointing to get a refund.

Bought tickets during The Weeknd’s pre-sale at Rogers Centre (Toronto) and feel completely let down. Paid premium prices for 500-level seats thinking they'd sell out fast, but closer to the event, tons of better seats in 100s and on the floor were still available—and at similar or lower prices. Tried to request an exchange for better seats and even offered to forget the price difference, but Ticketmaster brushed it off, saying it’s all “set by the promoter.” Zero support or accountability. It feels like fans are being taken advantage of. Unless it’s a once-in-a-lifetime artist, don’t fall for the pre-sale hype. Ticketmaster's system is broken and unfair.

The Ticketmaster Fan Support is lying at every way. I was trying to upgrade my ticket. I followed the instruction to send them an email. Over the midnight (from some out-source timezone obviously) I received a reply saying that I have been contacted and request is resolved. That is the first lie. No one contact me for the request nor did my ticket updated. Secondly, I keen on the email chain and pointed out the request has not been resolved. Then they lie again. They say the event organizer won't allow them to perform exchange/upgrade/refund. So I reach out to the hot-line to check if that's true. The hot-line upgraded my ticket.

The ability to sell your existing tickets is just not easy. I was in a situation where I had to sell my tickets to be with a family member in the hospital and they required me to sell them at such a high price. I was way over the price of everything in the section and there was no way I was going to ever sell these tickets for what the lowest threshold they would allow me to put them at. I think this is a horrible practice. I understand they don’t want people selling tickets at a very low price, but you should be able to sell your tickets at the going rate for the section.

Bought tickets in January for Wicked in Indianapolis this past June.. I bought the tickets through event tickets not realizing I wasn’t on Ticketmaster. Terrible seating to be able to see much of the stage at all—-for all 9 seats!. The theater verbally acknowledged that the seats are marked obstructed view. Event tickets required proof that they are obstructed view. Theater cannot /will not send me a map that says so Ticketmaster refused to send me anything.

I bought 3 tickets to see Dude Perfect in October 2024. The money for the tickets was taken out of my bank account, however, I never received the tickets. I contacted Ticketmaster and talked to two men who were obviously from oversees - did not speak good English. I explained my problem and was told that my transaction was still pending (I ordered the tickets in October 2024 and this was July 2025). I explained that the transaction was completed and the money had been taken out of my account in October 2024, yet the representative simply stated that they had never received any money from me. As he said he could do nothing for me, I am out of the money and have no tickets. Complete disappointment!!!

Purchased VIP package for Kendrick Lamar and SZA Grand National Tour. Was supposed to receive exclusive merch as part of this package. Never received an email asking for sizing information or the merch. Paid a premium and could've gotten better seats for less. That was a few months ago. Ticketmaster support has been unhelpful and unresponsive.

I purchased worth of $2116.89 (Paul McCartney concert) from Ticketmaster website and they cannot provide me a receipt. My account on their website is showing a zero $0.00 payment and I called to get a receipt but customer service name Via says that Ticketmaster cannot provide receipt because it's other seller under Ticketmaster but I got the tickets from them. Also, they cannot provide me the seller's name so I can at least reach them and get a receipt... I wonder if this is another way of scamming ticket buyers by charging higher than what is shown on their website... I will never buy ticket from them again... I think I deserve a receipt for this purchase.

Frustrating Experience with Ticketmaster – Poor Account Management System. We recently had to sell tickets for a NYC show we couldn’t attend and were glad to see Ticketmaster allows reselling through their platform. Unfortunately, we hit a major roadblock: our account still had an outdated phone number from years ago, and we were completely unable to update it.

Ticketmaster's app is glitchy. I’ve gone to purchase available tickets, make it all the way to payment only to get directed to Cardinal Commerce blocking my payment. Checking back immediately after the blocked notification the tickets are gone. I’ve tried different browsers, deleting and reinstalling the app, creating a new account, my partner trying to purchase on his account, I’m suddenly unable to make purchases through ticketmaster. Customer service is a joke. What's the point of $90 service fees to pay a rep who can’t do anything and only instructs you to delete and redownload the app? I couldn’t even make a purchase directly on the phone. They no longer accept payments over the phone and require using the app.

Horrible experience. They sold me a club world cup quarter final ticket of a match between Real Madrid and BVB Dortmund for $400. I tried several times to sell it back but to no avail. Same ticket was being sold for $200. Please do NOT buy from ticketmaster. Pure scam artists. When I called them several times no response. Got moved around by saying I needed to contact original seller if I wanted to cancel my ticket just after buying. Please stay AWAY from them.

Transferring a ticket from one person to another is an absolute disgusting insult to users, if paper tickets aren't an option then I'm done seeing shows. Needing to make a ticket master account, the verification process having errors on their servers end, having the entire process paused BECAUSE OF UNUSUAL ACTIVITY on the account I had to make on my desktop, forcing me to USE A DIFFERENT WIFI TO CONTINUE?!? So in order to get a ticket on my Google Wallet I had to use cellular data because to them that's a different location. It all feels like it intentionally doesn't function properly as a joke to spite consumers.

Paid over $250 for a VIP package for Ringo Starr not including the ticket price which was more than doubled that. I still to this day have never received My t-shirt etc. So this review is costing me $250.

I have bought tickets through Ticketmaster multiple times as they really hold the monopoly. I am frustrated because for the last few years, ticket prices have become way too high with the system in place. You can really only buy resell tickets at exorbitant prices. There is something wrong when a concert ticket costs $250-$500 if you are lucky. In most cases the hot acts are min $1000. This makes concert going elitest and unattainable for most people. I am losing hope of ever attending a concert. Sad.

Ticketmaster uses Dynamic Pricing and and per their policy: Purchase Policy and Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: “We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.” Completely scams consumers if they buy early and then the price drops 90%. At least airlines and hotels, you can get credit or cancel and get your money back.

Ticketmaster makes false claims that the seller will be paid within 7 days of the conclusion of the event in which the tickets were sold. This false claim is misleading to consumers. It’s a false claim because I was emailed by customer support that 6 days after my event concluded, my payment has finally been processed, of which I would now have to wait 7 additional days from the payment processing date already having been 6 days.

This has been by far the worst experience that I have had with Ticketmaster. I purchased my ticket and the system timed out and took my payment and did not provide me a confirmation nor the tickets and the back is saying that the transaction was approved and paid. The agent at ticket master was rude and very robotic, he was very unhelpful and consendend staing that the funds are pending and I must did not have enough money and I have to wat five to seven business days for the payment to reverse and I am explaining this is a high-end cncert and it will sell out and I cannnt go and buy a new ticket and get charged for two tickets.

As a gift, my son purchased 2 tickets and 2 lawn chair rentals to an upcoming concert at the Budweiser Stage in Toronto. Apart from not being able to download the tickets to my Apple wallet without having to load the Ticketmaster app on to my phone we found out that apparently, the lawn seat rentals that he purchased because of my arthritis are not transferable. Why is this? I have gone and purchased two additional lawn chair rentals for $40. My son is out $40!!! Nowhere is there a notification that the lawn chair rentals are not transferable and non-refundable - why not?!!! This is a SCAM and should be looked into. Customer service was not very helpful and could not tell me why the seats were not transferable. Buyer Beware!!

It is inconceivable that any entity could be worse to deal with than AT&T but Ticketmaster has succeeded! I would skip the second coming of Jesus Christ himself if I had to buy tickets for it from Ticketmaster.

You change the schedule of an event without giving the buyer the possibility to accept it and also do not offer a refund for this, forcing the customer to attend at the new time or simply lose the amount already spent. I work at the new show time and still have no possibility of a refund; I bought for a specific time, if it had been at the new time, I would not have made the purchase. This is not the right thing to do by committed companies.

For Father's Day I bought my husband 2 tickets to enter a special club before a show he is attending in September. Because of the steep $80 price though I asked through Ticketmaster chat service if drinks are included. I was told after the Ticketmaster representative did research they did include drinks. I purchased the tickets upon that information. I received a late reply from the club that drinks are not included. These tickets were unrefundable. I called Ticketmaster and waited over an hour for a live person. I asked for a refund because the prior representative lied about the drinks being included. He also lied and said he was looking at tickets and drinks are included. They are not. Ticketmaster should be ashamed of the dishonesty among their company. Don't believe anything their representatives say.

I purchased resale tickets for an MLB game through Ticketmaster. However, I never received the tickets. When I contacted Ticketmaster support, all they did was keep telling me to go through the procedure that was documented to collect the tickets - which I had already attempted unsuccessfully. Apparently the actual reseller of the tickets never transferred them, and Ticketmaster didn't contact them or do anything about it - they said their only responsibility was hosting the platform to enable resellers, and said they did not owe me a refund. So I ended up being out almost $300 and had to go to another reseller site (SeatGeek) to purchase tickets for the game.

If I could rank TicketMaster at 0, I would. It is the absolute WORST ticketing platform I've ever had the displeasure of using. I honestly, do not understand why any organization would contract with them. They're horrible!

I contacted Ticketmaster (complaint #**) on 19 May to upgrade my Beyoncé Cowboy Carter Tour tickets to the pits closer to the stage. I confirmed I was happy to pay the price difference straight away. Instead of processing the upgrade or giving clear instructions, I received slow, copy-pasted responses that ignored the information I had already provided - multiple times. Their agents clearly do not read emails properly and rely entirely on unhelpful templates.

We purchased tickets (3) and for some reason weeks after purchase- Ticketmaster moved our seats. The 3 seats were NOT all together. When we tried to get them back together- TM wanted to charge us an exchange fee! We didn't move the seats- TM moved them and wanted to charge US to get them back together!!! Why should We pay when they moved the seats without our consent! Just WRONG! DO NOT PURCHASE TICKETS THRU TICKETMASTER!

Cons: The overall process is not set up well. My issue isn't resolved at all because it was impossible to reach someone on the phone and because there isn't a way to resolve my issue online. The agent who contacted me via email after the chat sent my issue in was kind. Yet, they didn't answer within the 24 hour window I was informed I would be contacted back. I sent a reminder after the 24 hour mark and then was given a reply. Since that department isn't able to update a phone number, I was given the customer service phone to call. Which I did. The bot took my information and said it was connecting me to an agent. I waited on hold for 15 - 18 minutes without anyone picking up. I'm sorry to give such a bad review.

Selected 4 tickets for a play for me and my family. You have only a few minutes of the tickets being reserved while you try to navigate through all their spammy upsell ads to complete your order before the time runs out. I had to add a payment method but kept getting errors because of how they have it set up poorly. Then they needed to text me a verification code and by the time it's received and entered that, my timer was up and I lost my seats. When I went back to attempt to purchase my tickets again, those seats were gone, and the ones immediately next to them in the same row were now $40 more. To find tickets at my original price, I had to move 5 tires back. And what is the $50 service charge for? There's no human even involved providing "service". Such a monopolistic scam. I always feel used and disgusted after any ticket** transaction.

I have constant lose of tickets I purchased. Also I was scammed out of $2600 when someone with all my information claiming to be Ticketmaster. When I notified them they laughed and offered nothing for my lose in return. I will never buy from them again.

I bought 4 tickets to Dwight Yokam and the Mavericks in Southaven, MS on May 30, 2025 from Ticketmaster website. Paid for tickets with a credit card on February 2, 2025. In May 28 I received one email telling me my tickets were canceled due to “venue changes by concert organizer.” I contacted Ticketmaster for replacement or refund, was told I bought my tickets from a “trusted third party provider” and Ticketmaster was not responsible. Looked on my credit card statement and saw payment went to StubHub. This was news to me. When I bought the tickets nearly 4 months earlier, there was no mention of StubHub or any entity other than Ticketmaster. After MANY, many hours online and on hold and talking with “service representatives” in Bangladesh, neither Ticketmaster nor StubHub took any responsibility. Both said it was not their problem. StubHub claimed I would get replacement tickets emailed to me. I never did.

Careful selling with them, they will keep YOUR money until after the event! This is unreal, they already sold my tickets end May and will pay me in August! Nice at 8% interest at the moment being very conservative... are they in the financial business now?? It seems so!

Awful! Along with 1600 people who have been ripped off. I bought tickets and could no longer attend a concert. I tried to sell them but couldn't because they didn't have my correct phone number. The verification text was being sent to the number I was trying to update. Called and emailed to try to get help and I did not receive contact back until after the concert. Out $70 because of these jerks.

I purchase tickets and have an account with Ticketmaster. Spend lots of money, but the experience I had two days ago was awful. The disrespect is real. I went to purchase post Malone tickets 2 for $475 and my card was blocked/denied after several tries to purchase tickets. So I got frustrated and purchased with Stubhub. Then hours later I find out that they pushed the payment through without my authorization. So screwed me over $500 because I obviously didn’t need those tickets anymore. It was a glitch in their system. Not the customers fault. They don’t want to give me a refund and I will be writing bad reviews in every website I can find!!!!

Ticketmaster is a scam. They will sell you a ticket for your concert, cancel it, take your money for your parking but you have to sell your parking. They won't give you a refund. The whole thing is a scam. This is the fifth person that I've told me this. Do not buy your tickets online as customer service through ticket line inform me that's the risk you take when you order online. No my thoughts are that's the risk you take if you're going to order some Ticketmaster.

Ticketmaster has absolutely horrible customer service. I have been waiting for a refund for 25 days SINCE they promised it to me. All I get is an automated email saying they will get back to me but they never do. I had to give one star because 0 wasn’t an option.

Bought 3 tickets and a half hour later the boyfriend of our third ticket decided he wants to come to the concert. I went back to add a ticket to our row, which was available for a $30 increase in price. Ticketmaster will not allow the purchase of 1 ticket and no option to add a ticket to your purchase. Called customer service, was on hold for over an hour, had to hang up. Called again the next morning, on hold again for over an hour before a very unhelpful person came online to tell me I have to purchase at least 2 tickets to get the 1 ticket I need. Ticketmaster is a crooked scam artist.

If I could get zero stars I would. Ticketmaster has become a nightmare for fans. The outrageous fees, price gouging, and lack of transparency are putting people into serious financial strain just to see their favorite artists. What used to be a fun experience is now an overpriced, stressful mess. On top of that, their customer service is practically nonexistent. Trying to get a real person to help you is like pulling teeth, and when you finally do, they offer little to no real assistance. It feels like they’re more interested in protecting their profits than helping the customers who keep them in business. People deserve better. Live events should be accessible, not a luxury reserved for those who can afford to pay double or triple the ticket’s actual value. Ticketmaster needs a complete overhaul, or real competition.

Ticketmaster....where to begin? Their customer service phone number is offshore, and the people you speak with have trouble speaking and understanding English. Now I'm sure they have trouble understanding me, but when you’re a multi-billion-dollar org, bring the support to a call center in the United States That would not be an issue if I had not been asked the same question four times, with no resolution. If there were another company to purchase tickets from, I would, but unless you wait and go on the secondary market and pay higher prices for decent seats, you don't have a choice.

I had a terrible experience with Ticketmaster and will not be purchasing tickets through the platform again. I bought tickets for Game 7 of the Warriors vs. Rockets playoff series, but the tickets never appeared in the app. I had to go to the customer service booth at the arena, and even they couldn’t locate the tickets. The game started at 7:00 PM, and it took over an hour and a half to finally retrieve my tickets. During that entire time, I was also on the phone with Ticketmaster’s customer service, who were completely unhelpful and unable to resolve the issue. This was an extremely frustrating and unacceptable experience—especially for such a major event. Ticketmaster needs to seriously improve both its ticket delivery process and the effectiveness of its customer support.

I went to purchase one ticket and the row that was selected highlighted 3 seats. At checkout it is advised one tickets, seats 1-3. I was only given seat 3, further when I went back to purchase seat 1-2 after several complaints, those seats were not even for sale individually! The manipulative verbiage and false advertisement is disgusting. I was never going to have the option to purchase 1 OR 2 because they were never up for sale individually BUT they gave me the option knowing I’d get only seat 3. Ticketmaster is absolute garbage. They do nothing for the people. $550 for one ticket in Southern California? I’m so disappointed!

Just an awful experience! The Ticketmaster website data is fully compromised, I ended up with scammers who had full access to my personal info: seats, prices, my name and even card number! Because of all this, I was scammed for $500! Do you think TicketMaster took any responsibility? Absolutely not, they didn't even bother to acknowledge their database is used by hackers and fake websites are created daily to scam the customers! And when I reported all the security issues to their fraud division, they were trying to blame me!!! Just unbelievable negligence and absolutely zero apologies! Customer service is outsourced and cannot provide any services. People, DO NOT BUY anything from this company, they cannot protect your personal data, nor they care about it!!! I do wish on anybody what I experienced with them!

Ridiculous way for people to have to purchase tickets..there has to be a better solution..they seem to have the monopoly on ticket purchases..Half the time the App doesn't work..and I hate bringing my phone to a baseball game..I'd just rather leave it at home!!!

Attempted to purchase two tickets to The Who, Sunrise FL, for Aug 16th 2025. Followed instructions at checkout to apply an e-gift card only to discover that the option was not available. The TicketMaster advertised event is being sold thru a third party (Geek Seat), and does accept a TicketMaster gift card. So a TicketMaster promoted and advertised event has no method for a customer to utilize a product that they sell.

Total garbage!!! They allow people to buy all the tickets Then jack them up 3x the original price. Save your money and buy from different ticket place. Can get a ticket to see the same band for 68$ compared to 333$ on resale ticket.

TICKETMASTER ROBBED ME FOR $3,500! I was falsely misled by a service rep who told me I needed to purchase new tickets before I received a refund for another purchase, then didn't provide me the refund.

I bought tickets and they were described as able to resell. I specifically went for that option because the tickets were a gift, and I wasn't sure the recipient would be able to go. I tried to resell them, and Ticketmaster first told me looking at my account there was no option to resell, then after offering to send pictures of my screen saying I could sell them but only for one set price, they realized I could accept offers. So, the offer I had was a 50% decrease even though the seats I was planning selling went up in value. So basically, the agent explained they are a third party and Ticketmaster is loyal to the organization who sold them to me through their site, and she went on to say that I can't resell the tickets but if someone sends me an offer to buy them from me that I can sell them, but I cannot counteroffer for a better price.

I was purchasing a Mother's Day gift with them, the payment method I selected was PayPal in 4, when I chose to proceed website went blank and next thing you see I received an alert from my bank that the full amount was been deducted instead. I contacted Ticketmaster and the guy that assisted me Ashawn said the transaction was completed and he can't do nothing about it and suggested me to contact Paypal. After my conversation with a supervisor from PayPal I made few other attempts with ticketmaster, one of the agents had me for 43 minutes waiting "for some answers from the supervisor" and hanged up on, second told me the system was down and couldn't assisted me and the last one told me the system wasn't down and that there was no way for the other agent to be able to speak to the supervisor when it takes up to 24hrs for them to contact me after they request it.

While in Las Vegas (April 11-14/25) for vacation we “bought” 2 tickets for the Saturday April 12 Cirque du Soleil: Mystere in Treasure Island Las Vegas event from a reseller in the Ticketmaster app, in the morning of that day…by noon and a little suspicious about the sale, I went to the event venue to check my tickets which I had not received yet, just an email with the purchase confirmation and to my surprise there was nothing in their system, I immediately called Ticketmaster and the excuse they gave me was that the tickets would take a couple of hours maybe one day to be delivered and I explained to them that it was the first time this happened to me since they are electronic tickets, in good faith we got ready for the 7pm event after an hour in line our tickets were never delivered as promise (just an email with a dead link).

Purchased a ticket for a concert that is on 5/9 about a week and a half before. A few days later, the tickets are now way cheaper and I could get a 2nd row seat for $50 less than what I paid for my 7th row seat. In addition, dozens of seats in the first several rows that were shown as taken are now available for purchase, and also at a lower price. I called and emailed Ticketmaster to see if I could at least upgrade to the better seats for the price I paid, and they will not budge. Life Lesson: Ticketmaster will make it appear there are less seats available to encourage you to buy earlier, only to open up better seats at a lower price a week before the show.

I bought tickets to a concert through Stubhub as a vendor through. I paid Stubhub a price for those tickets. It was deducted from my account through Stubhub. A couple days later, I receive a charge to my bank account from Ticketmaster for exactly $500 which was flagged by my bank as fraud, which I followed through with. Today is the day of the concert and Ticketmaster is withholding my tickets from me, despite already purchasing them through their partnered vendor for their price. When I try to get Ticketmaster support, it comes up as an error, or can't connect, any excuse in the book to defer the issue, and I cannot access my tickets. Ticketmaster has ALWAYS been the absolute worst, but this is just a different level of horrible customer service that I have never seen from a corporation of this size.

Bought Nelly vip tickets. All that was said we would receive and do never happened! Completely wasted our money! Save your money. They don’t honour the VIP packages… Huge disappointment of Ticketmaster.

It is amazing that you don't receive your tickets when you purchase them. I bought tickets ten days ago for the game that is tonight. Still no tickets. Chat box and customer service says "oops". Justice department sued them last year.

Horrible scam. Venues and artists should quit using this company. Had to sell tickets for a show that weren't going to be used. The show is 6 months away and the tickets sold instantly. Ticketmaster now has my money. The new purchaser's money. Extra fees on top of that. They will not release my payment until 7 days after the event that is 6 months after I listed my tickets at Face Value. Not to mention, I have screenshot proof of payment supposedly sent, payment terms being 5-7 business days after sold, and now payment being on hold. Holding payment on one item from multiple people does not sound legal to me.

I can only surmise that the email customer support agents don't actually read the details of the emails they receive and respond generally and using a script. I was trying to receive payment for tickets I sold to show in the US, I am in Canada. After selling my tickets I realized that I could only receive the money from the ticket sales in USD to a bank in the US. Funny how I was able to purchase the tickets through TicketMaster in CAD and send payment from my Canadian credit card, but they tell me there is no way I can receive this payment except in USD to a US based bank.

I am deeply disappointed with my recent experience with Ticketmaster. On April 24, 2025, I purchased a ticket for what I believed was a Michael Bublé concert in Kamloops. However, after receiving my confirmation email, I discovered that the event listed was actually for Riverdance, not the Michael Bublé show. I immediately reached out to Ticketmaster’s customer support, but the response I received was dismissive and unhelpful. I was told that the website had been updated with the correct information, and that I could no longer retrieve the original details I had seen before making the purchase.

I paid for tickets. At checkout they had a Capital One Ad that said I could get $40 off my ticket if I downloaded Capital One Shopping. It was a lie. I downloaded it and installed it and Ticketmaster said they have nothing to do with it being discounted from the price I paid. They said contact Capital One for their terms. The link was deceiving. They are both liable for deceptive practices.

The total for two $55 tickets comes to $150 after their ridiculous fees. I'll never buy an event ticket through Ticketmaster again. It's absolute extortion, and none of that extra money goes to the artists. You know, the people who actually have talent that TM is making absurd profits off of. An absolutely gross company.