Ticketmaster Reviews

I was trying to acquire tickets to a concert that went on sale this morning, Saturday, the 18th of October. At 10 am, I logged into my computer, went to the web site and at exactly 10 am to the second, I pushed the find tickets now button. It then told me I was in line and had a 15-minute wait which turned out to be only around 5 minutes but during the entire time, it told me that my position in line was being held. After the short wait, the page changed and it told me that the show was sold out but tickets were available to me through Ticketsnow which Ticketmaster owns. I clicked that button and it told me I could have the 2 $46.50 tickets I wanted for a price of anywhere from $241 to $1072.

I went online to purchase AC DC tickets from Ticketmaster Canada on Oct. 10 2008, approximately 20 mins after they went on sale. I was migrated to another ticket site which had concert tickets ranging from $171 and up. I thought this was the going rate for these tickets, (although outrageously priced), I purchased them, only to find out that the regular price was $83. per ticket, not $177. Not only did I get ripped off, I also didn't get the seating I expected. I'm so mad and wish I could give them up, but my children are ecstatic that they are going to see AC DC! I WILL NEVER BUY TICKETS FROM TICKETMASTER AGAIN. Morally this should never have happened, it's a true scam! Financially I paid more than double for each ticket I purchased.

I just tried to see what is available for AC/DC tickets. It's sold out. But on the page that tells you it's sold out, it says to try TicketNext: A TicketMaster company...tickets are available at market value... with a list of seats that are available, all for several hundred dollars. It's bad enough that ticket brokers are allowed to buy up tickets and scalp them, but now TicketMaster is doing it themselves. This is like the box office telling you the show is sold out, then taking all the tickets out in the street and scalping them, or Walmart telling you they're out of the latest new Christmas toy everyone's got to have, and putting them on eBay.

I wanted to buy tickets for the Eagles concert in Cincinnati. I tried to buy for the Am-Ex presale and as usual came up with nothing. I tried again for the public sale and found seats not even close to the stage. I noticed that TicketMasters Ticket Exchange link was on the main page so I clicked on it and was horrified. There were over 100 sets of tickets all located in front of the stage. It then became very clear why there weren't any good seats for the sales. TicketMaster had held back an allotment of all the good seats in front of the stage and now were scalping them on Ticket Exchange and possibly TicketsNow. Why is this illegal and unethical activity allowed to happen?

Nita of Burlington is dead on! The same thing happened to me. I was online for the Nov 7th show in Toronto and got booted off as I was about to purchase lower section 121 seats. An error/coded number message appeared and I had to go back into line only to get crappy seats before it sold out. Hackers probably got into their cheap online unsafe ticket system. Those same hackers are the guys now selling them on eBay for $1,000. Ticketmaster is a joke and somebody needs to take government action against this monopoly company. Their customer service reps aren't even trained and you have to wait for one of these idiots to get on the phone which takes an hour. Nina, I feel your pain! Hopefully Ticketmaster will one day fall back in to the fifth hole of hell where it came from. Ticketmaster sucks!

Ticketmaster is ripping people off across the country. I used to work for a broker and can tell you that what they are doing is bordering on mail fraud. Someone needs a DA to go after these brokers who are in fact employed by Ticketmaster in some cases. Ticketmaster has the broker's IP addresses and are paid to ensure the brokers receive most of the seats worth buying for major events.

My boyfriend went on Ticketmaster website to purchase ACDC tickets for the concert in Toronto, ON in January. We were planning on getting enough tickets that we could go with his Dad and Stepmom. He got on the website right at 10 am and found four floor level seats; however, when we went to purchase them, the website gave us an error message saying that Ticketmaster couldn't find our purchase and to check our online account to see if the transaction went through. Of course it didn't and by the time we were able get back to the main page to look for more tickets, they were sold out. The exact same tickets we had tried to purchase are now on the resale page for over $300 each! My boyfriend tried calling Ticketmaster to talk to a customer service rep, waited half an hour to talk to someone and was basically told too bad, and if he wanted tickets to pay the ridiculous price on the resale website for tickets. I don't think it's fair that we were patient and got online at the right time, to be basically scammed out of the tickets we had reserved.

My husband and I both joined ACDC fan club and purchased tickets last Saturday 10/4 for the 1/5/09 Cleveland show. We both received great floor seats and were very excited to be able to bring our kids. This was our Christmas present for all of us. It has been a dream of ours since they were here 8 years ago that if they ever came back, we would take the kids.

My Mother and I both purchased AC/DC fan club memberships in order to get good tickets to the upcoming AC/DC concert. The morning the tickets went on sale we both went on line and followed the fan club site instructions to get our tickets. My Mother is not very computer literate and was not able to follow the directions on how to use her fan club code. In order to get her tickets before they sold out I went on line and purchased them for her with her fan club code.

Twice I felt that I was ripped off by Ticketmaster. First one bought tickets for Dolly Parton in Mohegan Sun Casino in CT. Dolly Parton cancelled the concert and Ticketmaster will not give full refund. Bought again tickets for Robin Williams at the same casino and paid extra of :$11.00 per tickets for extras. They charge $1.50 for facility; $7.25 for convenience AND..$2.50 FOR HAVING THE TICKETS SENT VIA EMAIL! If you opt for regular mail its free? Go figure.

Went online at 10am for AC/DC tickets for TD Banknorth in Boston, Ma. I never ever got to even get tickets. What my major complaint is that why does ticketmaster allow people from California (and other out of the area people) purchase tickets to shows in Boston (when you know that they are not going to go) and then these people sell them on Ebay for TOP dollar!

i do not agree with ticket master allowing ppl to buy out all the tickets that are availible, i think that is extremly unfair and disrespectful to the groups that are preforming, i can not believe that it is okay to do this. ac/dc was sold in 4 mins, and now are being sold for anywhere from 400 to 4000.00 come on what is that about? its shouldnt be about that, there should be a realistic limit of tickets baught on each credit card.

My daughter ordered tickets for the AC-DC concert coming in November to Toronto, Ontario through Ticketmaster. She wanted floor seats and needed a credit card to pay for them through their ticketless plan. She used my husband's credit card information to do so. It indicated on the screen that the credit card must be shown at the concert. My husband was willing to give her his credit card and ID to take with her along with a letter stating that she could use his card.

I went on line to buy tickets for a concert. It only let me try once then would not let me try again telling me I had to wait several minutes. The tickets went on sale at 10:00 am pacific time. I was on line and logged in at 9:59. I understand that popular bands tend to draw a lot of traffic and jam up the website. But to only get one shot at tickets is, as I feel, unfair.

I went to Ticketmaster on Sept 19 at 10:04 AM to purchase ticket for AC/DC in Columbus, Ohio. (The tickets went on sale at 10:00 AM.) The only seats left were side stage. When I took 3-4 minutes to decide whether I wanted to buy them for sure, they were no longer available. NO tickets were available at all!

I ordered 6 tickets from ticket master and wanted to cancle my order two weeks before the event. They told me that there were no refunds.

I want to know if there is anything being inacted against ticketmaster. They sell out tkts before the concert is supposed to go on sale and they have this convenience charge of $10.85 per tkt for $56 tickets that is 20%-plus a $3.55 service charge. I was using a computer and if I wanted to print them, which they recommend, it was $1.55. Outrageous fees for not doing anything physical. How much do they get payed by the venue too? And isn't this double charging, since they make everyone pay.

Bought two tickets to an all day music festival about 2 months prior to show time. I ended up selling one of those on stub hub, since I was going with a group of friends who already had tickets. A day before the show, Avenged Sevenfold (the headlining band) canceled, and refunds were available. I call ticketmaster, only to be informed I am unable to get a refund on just one ticket. I sit on hold and wait for a supervisor, to be finally told that I will be able to get the refund.

Had purchased tickets to the Neil Diamond Concert 8/25/08. He was sick but performed anyway then offered refunds. I submitted in a timely manner and now am told I will not be getting a refund. If Neil Diamond paid for the refunds, he needs to know I did not get mine.

On 06/12/2008, I purchased two tickets online via ticketmaster to go see Lee Scratch Perry at the El Rey Theatre in Los Angeles. The event was scheduled for Saturday, September 6, 2008. I make plans with my mother, whom I hardly ever get to see, and the date is set. We arrive at the El Rey half an hour before the scheduled time and no one is there. Confused, we look at the Event Calendar posted outside the El Rey Theatre, and our event was scheduled for Wednesday, September 3rd! Apparently the event was cancelled and rescheduled, and I had received no prior notification.

I purchased 4 tickets for the (friday- outside land festival), for a total of $386.40. I was deeply disappointed for the lack of organization of the will-call- I arrived at 4:30 and had to wait until 8pm to receive my tickets. The different line extended out ridiculously for the lack of staff and organization. We missed half the show and we were extremely dissatisfied with the entire events for this reason. I assume I am not the only person with this complaint and I asked for a partial refund for this festival. I have not heard back.

First I was told it was mailed April 1 - then I was told that Blossom physically mails them 10 days prior to the show - well its 2 days prior and I have no pass and they REFUSE to overnight one to me. They said that Blossom actually mails them not TicketMaster - if Blossom does then why does TicketMaster say they mailed in April 1? Then the story changed. Big mess, terrible, terrible customer service. Now I am out the money and the pass. All I wanted was what I paid for and I offered OVER AND OVER to pay for overnight delivery and was told they cannot do. They answer the phone Where we exceed your customer service expectations - Yeah right.

Robert of Brooklyn NY (08/18/08)
Bought tickets to a Journey/Heart/Cheap Trick concert at an outside venue. Went with my son. It was a thunderstorm with hail. Nobody at the venue knew if they were playing or not. Waited about 45 minutes in the weather before deciding to leave. Concert went on over an hour late.

I ordered 6 season passes for Canada Wonderland as we were visiting Toronto in june/july 08. Approx $440ca .the tickets were posted to us in the uk in feb according to Ticketmaster. We never got the tickets.They told us to go to Canada wonderland with the order no. and all will be well! Canada wonderland refused to give us the season passes as ticketmaster sold them. Ticketmaster have refused to give me a refund and ignore my emails. We were in Toronto from 29th june and left 17th july. We are now home in the uk.

I looked at the seating chart that I had open in another window and saw that those seats would have been excellent. I hit enter to choose the seats, waited for Ticketmaster's processing time, went through the steps to enter my customer information and credit card information. On these information pages that Ticketmaster has you fill out it does not have any seating confiramation information other than the beginning screen where you accepted the seats that they offer. After hitting enter to purchase the tickets, the seats that I ended up with are NOT what they offered me to start with...now I have Section A, Row Y Seat 10-11-12. I AM VERY UPSET ABOUT THIS!!!!!! This is NOT what I agreed to, and not what I thought I was getting!

I bought concern two tickets through Ticketmaster to see Juan Luis Guerra in San Jose, California. There was no other option, but to purchase them through this agency. They imposed a $4.10 per ticket surcharge, atop of the $11.00 extra that was paid. Now the concert was cancelled; they returned the cost of the ticket, plus the $11.00; but not the $4.10 extra surcharge. I consider this a fraud. As it was not my fault that the concert was cancelled and there was no other means to purchase such tickets.

I had bought tickets for my boyfriend for his birthday about three months in advanced. i got okay tickets but on the very side of the stage at humphrey's theatre. Section C1 to be exact! then on the day of the concert i checked if there were any seats left, come to find out they did and BETTER SEATS. front center stage! I called ticket master's customer service and they said they won't be able to exchange them, I understood that because it was the day of the concert. BUT why would ticketmaster sell the bad tickets before the good ones first? i wanted the front center stage ones, and they sold me the lame side stage ones. I just think that is really shady, especially for the price that paid for!

I was trying to purchase concert tickets the other day through Ticketmaster. The idea of paying their service fees is another story, but what I found perplexing is that no tickets were available to purchase only a few minutes after they went on sale. This is also understandable since it was a small venue and a popular artist, but a link to their partner TicketsNow (a resale company)was provided by TicketMaster and there were already hundreds of premium priced tickets available there. I know the artist in this case does not support the resale of their tickets and I find it hard to believe that some form of collusion is not involved if that many tickets can be made available on a resale source so quickly after the tickets are made available the public.

Give us a break you money grabbing, unethical ripoff coroporation! Anyway - only 25 UKP to take them to court and get it back which is my next step - you can do it onlne here through Her Majesty's Courts Service. God Save the Queen!

I bought two tickets for a show of Mixalis Hatzigiannis which was to take place on Sunday May 25 at Los Angeles but the show was cancelled. Ticketmaster promised an automatic refund but I NEVER got it. I filed a complain in the Better Business Bureau and ticketmaster claimed that they had refunded the amount but showed no proof they claim and claim and claim that they sent the money but hey, I have looked at my bank statements and I have nothing, they are stealing 300 USD from me.

Yesterday we went to the High School Musical Concert but none of the real actors were there. I waited for this concert for months and it wasnt what I expected! I came half a world to see this concert.Considering the plane ticket and the concert ticket there has been a great damage to my budget!

First of all I think Ticketmaster is a monopoly and I hadn't used them in over 10 years prior to last weekend. When I heard Bon Jovi was performing live in Central Park for free with no service fees or any fees of any sort, I told myself it was too good to be true. Sure enough it was. They cancelled my order. I'm from Texas and I have friends in New York so after ordering them I went ahead and booked a flight. Now I'm stuck going to New York to see this show because all my friends got their tickets, and I have to pay for the premium to buy tickets elsewhere otherwise stay at home alone.

Many people who used presale codes from fan clubs or from citibank or similar for the Police final concert at Madison Square Garden were sold good seats with their presale codes and then had their seats changed without their consent and without notice, long after the good seats all sold out, to seats that are far far worse.

I went online the moment Coldplay tickets went on sale, only to be informed that tickets were already sold out, and redirected to TicketsNow where they were priced for double, triple, or even four times the original cost.

TM FEES, Besides the US government? what buisness besides TM are allowed such crimes.

I was on the line for the sale of the Philadelphia Eagles tickets this morning. As I realized they'd be a hot sale I got on the line ASAP. I was put on hold at 9:56, a four minute wait for the 10am ET sale. While I was waiting I periodically recieved alerts, that I've been placed on hold even longer. I ended up having to wait 27 minutes when the event sells out within minutes.

In April I ordered on-line 2 tix to Ricky Skaggs show in Ashland Ky for June 14. I put the tix away after looking at them to make sure they were Ricky tix. Two months passed and I noticed somewhere in newspaper or TV that the Skaggs show was coming up. I wrote it on my calendar two weeks before the show. On Sat. June 14 I got the tix out and went to the show. When I got there the box office was closed and the marque sign above the theatre said: RAGTIME RAMBLERS. I thought that was odd since it should have said Ricky Skaggs. I looked at my tickets and they read: RICKY SKAGGS - JULY 25 2008. I said to my husband, My gosh, we've come on the wrong night!

tickets for coldplay go onsale at 10am. immediately they are sold out completely. No tickets available. The site then dircts you to their sister site which offers you any ticket you want at triple the price or more! Regular price is $98 for floor seats. On tickets now (their sister site) those tickets are more than $700 each!!! this is a scam and they should not be allowed to do so. The artist sells the seats at a price that they deem fit. They dont charge $700 per ticket because it would not be fair to their fans. Then ticketmaster arranges it so all the tickets are sold out and then charges whatever they want. The fans still pay the high prices but now it is ticketmaster and tickets now that are profiting! This should be illegal! Isnt this the way the mafia makes its money??

I recently bought a ticket from ticketmaster approximately 1 month ago, and they apparently gave me information to the sister company Entertainment Rewards and then they charged me for a service that I neither authorized nor received any notice for.

For the third time in 3 years, they have managed to mess up my tickets. How is it they are the only party in town to get Jimmy Buffett tickets from unless you go to a scalper? Isn't this a monopoly? Aren't monopolies illegal? I know I have no legal claim against Ticketmaster, but how much longer are we going to take this kind of treatment from this company? After reading all the posted complaints, it makes me wonder how many are not posted and how many people do not complain at all.

I bought 4 tickets to the April 5th Margaret Cho show in Boston. I was unable to get 4 tickets together in a row and almost bought 2 pairs that were totally on the opposite sides of the venue from one another, but then asked about back to back. My friends were in from out of town, so it would be nice to sit near one another especially at a comedy show. I was told there were indeed 4 seats back to back on an aisle in the orchestra section at $45.50 each. I was psyched, but asked the sales rep to confirm that they were back to back on the aisle, and he replied yes. He then told me they were all seat 14 and in aisles: E,L,M &O. Now as a teacher I know those letters are not back to back! So I again asked for him to check that they were back to back and he said yes, it's just they way the venue made their rows. After driving the guy crazy with questions and running out of time to order I said OK and bought them.

Ticketmaster has the despicable habit of adding an extra charge on the very last page when you check out. There's no warning that this charge is going to appear, and no explanation as to what you are getting for your Order Processing Fee (as opposed to the Convenience Fee). I went through the process again carefully - you can fill your shopping cart, you never see this charge until the very last step after you've filled in your credit card where you confirm.

From a ticket master outlet I bought "Best Available" tickets to a concert - balcony, section 301, row N to be exact. 20 minutes later I discovered these were not actually the "Best Available." Instead of selling the tickets by row, which was my assumption, they were selling the tickets by section. So while I was buying my row N tickets, thinking they were the "Best Available", row A tickets were available in the section adjacent.

I purchased 4 tickets through Ticketmaster web site. The seat locations were row 12 in left section as was written in the order confirmation. I picked up the tickets and bang... , there were Lower baloc. They charged me 50$ for a 34$ ticket ! Even after I talked to them at the theater nobody was responsible. I pretty sure that the make a vague direction of seats in order to sell the cheap tickets ! You see how it ruins your night when you expect to seat in a close seat to the stage and all of the sudden it turns to the farest seat !

Went online at start of Flight of Conchords sale (5/29 Davies Hall in S.F.) Could not buy any tickets online. Called Ticketmaster only to find the tickets were all sold out at the beginning of the public sale event! --BUT tickets are available on Ticketsnow.com. This reseller is now owned by Ticketmaster. They are reselling tickets at astronomical prices.

February 16, 2008 called Ticketmaster by phone (cannot get handicapped seats on-line)to purchase Elton John tickets for handicapped seating. I explained to the person I needed handicapped seating for an electric wheelchair and a seat for the care taker of the handicapped person. I also told them that this person could not be transfered from the wheelchair to a seat as she is terminally ill. They said it wasn't a problem there was handicapped seating available for the wheelchair and a chair next to it. This concert was her wish come true to see Elton John before she passed on.

Went online to purchase Neil Diamond tickets at $134.50 at 10:00a.m. and I did not like the tickets that were coming up so I kept clicking try again and after 20 min. was kicked off of site and cannot get back on. I have tried closing my computer but to no avail. Checked with 4 of my friends and they had no trouble getting onto Ticketmaster. I have had the account for over 20 years. What can I do.

If you try to buy tickets on ticketmaster and they're sold out, ticketmaster will take you to a page that says: We couldn't find tickets that matched your request. And guess what, if you look down from that message, there is another one that says: Cant find the tickets you want? Check our partner site TicketsNow for seats. Ok, then you click on the Find Tickets link and it'll take you to TicketsNow, the partner of Ticketmaster.

Waited online March 16th, prior to 10 am sale of Eddie Izzard tickets for show in July. The show was completely sold out by 10 am. The so-called 'ticket brokers' had tons of tickets for sale, starting at double the cost when I went online seconds later.

Last year I had a problem with Ticketmaster. Of course when you have a problem there isn't a phone number that you can call to get an actual person, it is always automated. You can't get help from the help link on the site either. I finally received some help last year after posting on a few sites about my experience. So I thought that I would give ticketmaster another shot. Last year I got online at the exact minute that tickets went on sale and pulled the best available seats, I bought them, and three days later I got on the site and pulled much better seats. So much for best available. I was told by a person at Ticketmaster that if I wanted the best seats that I would have to join the fan club (Tim McGraw).

On Saturday, March 8, 2008 at 10:00 a.m., I attempted to purchase tickets from Ticketmaster.Com for a Counting Crows concert and all the tickets were already sold out. When I called Ticketmaster the woman on the phone explained that although the tickets just went on sale they were already sold out due to a presale. She explained if I wanted more information I could contact the venue. I attempted to contact the venue via internet and was unsuccessful. I was able to reach another ticket vendor, NewYorkTheater.com, selling the originally price tickets of $38.50 for $482. This is not the first time I've encountered this issue. It is becoming too common place that ticket scalpers are able to obtain tickets for shows before the fans and then fans are forced to either skip the show (because the tickets are too expensive) or pay a price which performers, venues, etc. aren't being compensated. Something must be done about these presales and illegal ticket scalpers. I'm not sure it's legal to be sold out of items before they are actually on sale.

I just purchased Jimmy Buffett tickets this morning. Now, I already know that I will pay a lot for pavilion seats and on top of that, a beer will cost me $8 once I get there; but the excessive fees that Ticketmaster is charging are totally out of hand. The face value of the tickets were $133/ticket. My final bill was $312.45. I also chose the free shipping option. The $46.45 in fees would buy a you a decent ticket to most shows. I don't understand how this is not regulated and how this is not seen as a monopoly. We used to attend 10 or so concerts a year, but out of frustration with Ticketmaster alone, we now only attend a few and most are smaller shows where tickets can be purchased from a separate box office.

The Ticketmaster online order page said that I could order eight tickets to the George Strait concert in Carson CA, for March 29, 2008. Nowhere did their website or information say that there was a limit of four tickets in the American Express presale; so like the website offered, I ordered six tickets (three transactions of two tickets each). Without informing me that they had canceled one pair of tickets, they canceled the best pair, which was thirteen rows from the stage. I contacted Ticketmaster, and they acknowledged that they were in error and that the ticket that they canceled were still available and that I could still purchase them. After repeated attempts with various service representatives, they finally say they can do the transaction and sell to me the original tickets. However, they send me tickets at the back of the floor rather than the front floor section as they had promised repeatedly.

I called Ticketmaster in December to get my Mother tickets to see Jersey Boys in Chicago at the LaSalle Bank Theatre. Well she loved it. Ad even I found it to be a great play. Anyway back to December I had specifically asked the agent if there were any handicapped seating because there was a good chance that someone handicapped would be there. He said no but I can get you seats to where you will be comfortable and have easy accessability. Well come to find out last night while reading the playbill that there is a number to the theatre if you need special needs. I would love to file a complaint with Ticketmaster for not telling me that I would need to call the theatre to make those arraingements. I had a wonderful time but dog gone it it wouldve been a lot better had Ticketmaster given me that number willingly rather than later finding it in a program guide.

I wanted to buy tickets to see Cher in Las Vegas. Ticketmaster sent out an email on Feb. 7 at 10:00 AM EST. When I went to the Ticketmaster web site, a notice at the top of the screen said tickets went on sale at 7:00 AM. All the good seats were already sold before anyone even knew they were on sale. I think it is obvious Ticketmaster is giving advance notice to brokers. The brokers get all the good tickets and sell them at huge mark ups, making 200% to 1000% profits. I bet Persons at Ticketmaster are surely receiving some form of 'kickbacks'. There should be a class action lawsuit against ticketmaster and/or a federal investigation.

Ticketmaster should not only accept American Express. Other people in the world who do not own AMEX want to purchase tickets for big events and get front row, VIP tickets that are extremely expensive, but can't because we don't own an American Express credit card. Mastercard and VISA are other big name credit cards and should be accepted by Ticketmaster.

I believe ticketmaster is the worst way to get tickets, online or otherwise, and I wouldn't recommend it to anyone. I spent hours trying to find some standard theatre tickets, using some ticketmaster vouchers I had bought (never again). Eventually after much time wasted, I was told I would have to call an 0870 number (high cost call) to order the tickets. This took far too long and the whole process made me swear never to use ticketmaster again.

On Sept 30, 2007, I bought my Hubby tickets to see the San Francisco 49ers play on Dec 23, 2007. It was to be his Christmas present. I booked the whole trip from Las Vegas airfare, room, etc. with a cost over $1000. I got 2 e-mails from Ticketmaster, one on Sept 30 to comfirm my purchase for the 2 tickets to the game on the 23 of Dec at 5:15 P.M. and the second e-mail was to tell me my tickets were being printed and sent out and that was on Oct 6, 2007. I got the tickets about a week later and they said the date and time as 5:15 pm. Well, we left for San Fran on Dec 22, 2007 and we went to the game the next day. When we got there at 5pm, the game was over. The time of the game was 1:15 pm not 5:15, it was never set as a night game and our trip and Christmas were ruined.

I purchased tickets from Ticketmaster for a December 19 2007 show on November 27, 2007 online. I confirmed my dates, as I was having out of town coworkers coming, and confirmed my purchase. The site went to an error page. I didn't have time to repurchase the tickets and signed off figuring I would purchase them later. I received a confirmation email for my tickets but the tickets were for the next day, November 28th! I then had to purchase the tickets again at the box office for the correct show and ticketmaster is refusing to refund their error!! I am furious. I am able to expense this purchase but I refuse to expense it twice!! They won't even admit that it is possible that the computer errored - saying that it never errors!! I paid a $60 convenience charge- and for what? I have disputed the second charge with my credit card.

Tickets for Bonjovi went on sale Dec 7/07 at 10 am for the March 12 concert. I was nervous about getting the tickets online because of all the information I needed to put in precisely. I double and triple checked as I went along. I finally got on to get tickets, I got floor tickets, but didn't want those, so I tried again and got great seats. The confirmation came in a few times, again I triple checked that all the information was correct and sent it in.

This may sound absurd but I was looking for Hannah Montana tickets through ticketmaster the day they went on sale. I had 4 others helping me via internet. The tickets sold out in less than one minute. I am among the other thousands, if not millions of mothers that couldn't get tickets due to scalpers. I wanted 2-4 tickets for my 10 year old goddaughter for the show in New Orleans. I find it ridiculous that a $65 ticket is now selling on stubhub, ebay, tickco, and many other sites for almost a thousand dollars. There must be a better way to control this type of issue.

My husband was trying to get Hannah Montana tickets for our daughter for Christmas. How can a company start selling tickets at noon, but 2 and half MINUTES later the tickets are sold out? But if you go on the internet to any website selling tickets, there are a ton of tickets on stubhub, ebay, etc that start at $125.00 a piece. Ticketmaster even has a ticketswap and their ticket prices are inflated. How is a parent to explain to a child that the tickets are too expensive when they sold for $23.50 to $63.50? It should be against the law to scalp tickets? Why do these people get to buy them all up, jack up the prices and then sell them to make a profit? Shouldn't Ticketmaster, Hannah Montana and everyone else be outraged? I know I am.

I was online and had my phone ready for Hannah Montana tickets and after about 50 attempts at Ticketmaster and an automatic ringback from Ticketmaster set on my phone, I never got through on either one. I was ready to go for an hour before they went on sale, and never got an opportunity to buy any tickets anywhere - not even 1! I even called a local Ticketmaster in another state that didn't have tickets on sale and by the time I reached him it was 23 minutes later and everything was gone in Jacksonville and for the 2 days playing in Orlando as well.

I went on the Tickemaster website before Hanna Montana tickets went on sale. I tried for nearly and hour to get tickets. I also tried to call Ticketmaster and the venue to no avail. I was however able to find tickets available through numerous vendors at jacked up prices. This is absolutley outrageous. How are everyday fans able to pay these inflated prices. How are these brokers able to do this legally? Something has to be done about this price gouging! Should I contact the better business bureau? What can I do?

I originally purchased 4 tickets to a concert that was cancelled and rescheduled to a date that conflicted with other commitments. Two of the tickets were supposed to be cancelled and the other two were supposed to be good for the show. I received an email confirmation that two of the seats were in fact cancelled and a refund would be credited in 3 to 10 days. When we went to the rescheduled show, the tickets that were supposed to be good were denied. I called Ticketmaster the next day, was hung up on multiple times, and got in an argument with one of the call center workers because he wouldn't transfer me to his supervisor, after he blamed the whole episode of the denied tickets on me. Finally, I spoke with a supervisor on the 5th or 6th call. He said he would investigate the issue and get back to me in a couple of days. I doubt I'll get my money back.

I am on your web site reading all kinds of horror stories about scalpers and the general rules around this shady practice. What I don't see here is what Consumer Affairs is actually doing about it. This seems to be one of those issues where every entity looks the other way. Meanwhile, tickets for pretty much anything have increased astronomically over the past 10 or so years.

While attempting to get seats for the Lion King on Broadway, the ticket agent duped me and the management does not care. The representative who placed my order clearly told me that my tickets were for seats in row S 101 to 104. He had initially told me that he had row Y available, but after I had asked if he can find better seats, he searched and found seats in row S. Then he emailed me my tickets, but they were for row Y. He just wanted to get the tickets sold. I called their customer service specialist (and waited 25 minutes on hold) to let them know that they've got a representative that intentionally lied, but she said that she can't do anything about this. I did not want better seats or a better deal than I deserve, just take care of the customer service rep who duped me. Is this the way Ticketmaster works? I will never purchase tickets from them because I don't know what kind of seats I will get. What upsets me most is the principle...the representative is allowed to fool the customer into buying their tickets!

I ordered tickets to see Bon Jovi during an American Express pre-sale and received tickets next to the stage. Four days later, I received an email that said the tickets I purchased were inadvertently sold to me and they would be exchanged (for much worse tickets, of course).

Hannah Montana tickets? I blinked and they were gone! My a 11 year old daughter had been waiting for months when we found out Hannah Montana was coming to our area. I had purchased her a membership to MileyWorld.com - a fan club that also provided presale codes.

I too, tried to get Hannah Montana tickets for my daughters, ages 6 & 4. I was logged on, and when I tried to get through on the website, it wouldn't let me. The scalpers had already blocked everything. When my girls got home from soccer, they asked if I got tickets. When I said no, they were so disappointed and crying. Now they want Santa to bring them tickets. There's no way I can afford what all these websites are asking. I don't think it's fair for these hackers and scalpers to do this.

I purchased 3 tickets for the Police at Dodgers Stadium for June 23rd 2007. I was told by the agent over the phone while being guided through a map of the stadium where my tickets are going to be for 120.00 each ticket. When I arrived at the stadium it was to my horror that the tickets were not where I was told they were going to be and that they couldn't have been further from the stage if we tried!!!

Firstly, to give credit where credit is due, it was easy to order, pay for and print my tickets through ticketmaster.

I purchased 6 tickets through Ticketmaster, for a performance at Palace theatre, Columbus, OH. The website clearly stated that a child under the age of two DID NOT need a ticket, so I did not purchase one for my 21 mos. granddaughter. Upon entering the Palace, we were told that Ticketmaster had lied, and that this has happened many times. I was very embarrassed that my son had to buy a cheap ticket, when this was supposed to be a Christmas present.

I purchased two tickets online with Ticketmaster for about $75 two weeks before the show. The tickets never arrived. Then, a couple days after the purchase my credit card was being hit all over the Southwest with charges. Now my account is locked down while they investigate the dozens of charges in various cities.

Hannah Montana is to be in concert in Charlotte, NC on 11/27/07 and tickets went on sale to the public 09/15/07 @ 12 noon. The pre-sale tickets for fan club members went on sale 09/11/07. Before either sale, there were tickets being offered online at various ticket outlets for up to $2000 each!

I think Ticketmaster is allowing the hoarding of tickets for the children's concert Hannah Montana in Denver.

We purchased the official fan club membership in order to get pre-sale tickets for Hannah Montana in Cleveland,Ohio. The day of pre-sale, we logged onto Ticketmaster and got floor seats, but our credit card would not work. We tried 4 different cards. Come to find out Ticketmaster had put up notice that if you lived outside 75 miles of Cleveland and your order was paid for with a credit card that noted a billing address outside of the radius, your tickets will be automatically canceled!

I was on Ticket Master 20 minutes before Hannah Montana tickets went on sale at 10:00a.m. They were sold outat 10:01! 10.01!!

I ordered a ticket in Section 17 (a fantastic ticket) for October 30. I completed the transaction and received a confirmation e-mail that indicated I had one ticket in Section 17, Row 8, Seat 12, but no charges were indicated reflecting the amount of the ticket I ordered.

Ticketmaster sold CDs for the Foo Fighters release party. The purchase of the music CD included a ticket to their live show. According to the instructions on the Web Page and email confirmation, I was to show them the confirmation at Will Call, receive the CD booklet which was my ticket into the show. After the show I was supposed to turn in my booklet and receive the CD. This never happened.

I have not purchased any tickets because Ticket master is old out of them. I logged on to ticket master a few days after the sale for Hannah Montana concert was published. I wanted to purchase two tickets in a decent decent seating area. I tried the best seats, nothing! I then tried every other seat, nothing again! So I decided to surf the net and see if I could find them somewhere else. I did......For 2,3,4x and even more, than the tickets were actually worth!! Now I don't believe that I am the only person P***** OFF with this.

I purchased tickets to the show Wintuk at Madison Square Garden on their website and was informed a few weeks later through email that I had been undercharged for the tickets and that I needed to contact ticketmaster to either cancel these tickets, ask them to call me regarding the matter, or give them my credit card number to pay the additional charge for the tickets. I immediately asked them to call me and they responded to my email, but never called until 11 days later when they called to inform me that the tickets had been cancelled since I never got back to them.

I was buying tickets today 9/17/07 for a Bruce Springsteen show at the Oracle Arena in Oakland. Once tickets are selected, you have to complete the transaction quickly or the tickets are gone. I click to buy and suddenly get a web page that wants my Ticketmaster name and password. That is not supposed to come up. I did not have that info and lost the tickets which were on the floor.

I received notification that the Police was going to be doing a tour. I registered with Ticketmaster and when I tried to enter my credit card details it kept on spitting out an error that I needed to enter my telephone number. The telephone number was a non-mandatory field and yet no matter what I did it didn't accept my details. I logged 4 separate support calls and still no one has come back to me regarding the problem.

On or about 1/26/07 I called Ticketmaster to purchase 2 tickets to the Soul Jam at Arie Crown (Chicago) on 2/17/07. I spoke to an agent who located the seats and told me the total price was $118.60. I attempted to use my AMEX card but I only could give her the account number and expiration date; I did not have the physical card with me so I didn't know the security code. I was advised to call back with the info and that my tickets would be on hold for 24 hours.

On 09/01/06, I called Ticketmaster to purchase 50 tickets for the Detroit Lions VS SanFrancisco 49ers. I explained that I was in charge of a Church group bus trip and that I wanted groups of 2, 3, 4 and 5 tickets grouped together. The ticket service person told me that he could do this. I paid $2,250.00 for the tickets, $262.00 service charge, $4.05 order processing charge, and a $14.50 UPS delivery charge for a grand total of $2531.05.

I recently purchased 4 tickets to a concert at the LA Forum, something I have done through TicketMaster many times before. The tickets were paid for using a Visa card online. Two weeks later I received the tickets via U.S. Mail. The tickets had the same appearance as all the other concert tickets I had purchased over the years. Three weeks before the concert, I was contacted by a TicketMaster rep to make sure that I knew I had purchased 4 parking tickets. Of course, by then, the concert was sold out. I was told I could return the parking tickets for a refund minus a service charge.

I bought 2 tickets to TOOL in Denver. I was quoted on the phone as Row S Upper Orchestra. I double checked online to make sure that those seats were correct.

My boyfriend wanted to see Tool in Boston. He signed onto Ticketmaster and began calling the moment the tickets went on sale but found that it was already sold out. We searched several ticket brokers' sites and found that they already had hundreds of tickets selling at insane prices. I don't understand why there isn't some kind of regulation on this industry. Ticketmaster should do more to prevent scalpers and ticket brokers from buying up all of the seats to shows using unfair practices, and there should be some kind of regulation to protect consumers so that we aren't forced to buy tickets for several times their value.

I was informed the band Tool had scheduled a concert tour and were going to be playing the Auditorium Theater in Chicago on May 13, 2006. The tickets were to go on sale on April 22, 2006 at 11AM. I had my cell phone set to speed dial to the Ticketmaster office, the Auditorium Theater's box office number, as well as trying to purchase tickets online off of Ticketmaster's website. I was hoping I would get through to purchase 2 tickets to the concert at an already over-priced $66.66 each.

I went online at 10am (the exact time the tickets went on sale) to purchase Tool tickets, as did several friends of mine. We all have high speed internet DSL and not one of us were able to get tickets because it sold out in under 3 minutes.

My husband purchased tickets to see Kenny Chesney for us. He knew that I wanted floor seats or I didn't want to go.

My friend & I (on a conference call) called TICKETMASTER.COM at 213-480-3232 to order 4 tickets to Jimmy Buffett on 4/22/06 8pm in Irvine. The system was automated but allowed me to select the venue and date. It kept confirming...you requested Jimmy Buffett, you selected 4 general admission tickets at $20.00, you selected 4/22/06 at 8pm at Verizon Wireless...In the end it confirmed all of the info, asked for my credit card number, gave me a confirmation number & advised that I would be able to check the status of my tickets online.

My husband was third in line at a Ticketmaster an hour before tickets for Van Morrison were to go on sale. Simultaneously, I was at home online and on the phone, ready to go at ten a.m., the magic hour. Funny, though, because even the first person in line did not get tickets as the concert was "sold out" even before the Ticketmaster location opened to sell tickets. Online, the classification did not change from "more info" to "get tickets" at the appointed time, and now, some ten hours later, has yet to show up as "sold out." Who got all those tickets?

Trying to purchase tickets for the AFC Championship game in Denver, CO, I found that there never were tickets for sale. They said they were going on sale but they were all dedicated to ticket brokers before the start of the sale. Of course now brokers are selling the tickets for up to 10 times their face value. I think its ridiculous to stage a pretend sale when they are already gone.

I purchased a pair of concert tickets over the phone and was told that I had row B, seats 43&44. When my tickets arrived, they had sent me Row G, seats 37&38. I called to complain and was told to write to Mr O'Reilly, the head of customer service. I am extremely disappointed in his response to me that I have just received. He said that since the operator would have no reason to lie to me, I must've misunderstood. Impossible. I was originally told that they could listen to a tape of my phone call, but now he says it is my word against the operator's.

Trying to purchase World Series Tickets for a game in Chicago. Tickets were to be released/available promptly at Noon central time on 10/18 via White Sox website (run by Ticketmaster) OR by phone. I called the day in advance to several different Tickemaster locations outside of the geographic Chicago area such as Little Rock, South Bend, Kentucky, Evansville, Alaska, etc and spoke with representatives in each of those locations. I specifically asked "is it possible for me to call YOUR office tomorrow to purchase World Series tickets in Chicago?"---each rep told me that would be fine.

I purchased tickets this weekend for the Styx, Foreigner concert in Dallas. I used the Ticketmaster.com (where I have an account). When the on sale link came up, I got tickets in the front center section row N. I was very excited and purchased them within a minute of them coming up. You have 3:00 minutes to do this according to the system. I got my email confirmation and tickets only to find out I was in row V (8 rows behind the seats I agreed to pay for).

On saturday 8/6/05, I purchased, in person from a Ticketmast outlet, 4 tickets to an event in Nashville Tn. The top priced ticket was advertised at $40.00 each. I expected to pay some type of service charge, however, when the total was announced to me, I thought I had misunderstood. Four $40 tickets came to a grand total of $209.00. That's an additiona $12.25 per ticket.

I purchased 3 tickets for the Ringling Brothers Circus at the Staples Center for Sunday, 7/24 at 3:30 at Ticketmaster.com. First, I bought 2 tickets for myself and my 2 year old son. Since it was his first trip to the circus I wanted it to be special so I went all out for first row seats. After learning my father wanted to go, I went back online, searched out the correct date of 7/24 and time of 3:30, and bought one more for the seat next to ours. In all, I spent $300.

I purchased my tickets at their website, at the end it said to get your $25 rebate click here. It never went to the website. I tried for over an hour, left the computer trying, and came back a couple of hours later to find it did not get there. I sent the customer support an email, and they told me I had to do the rebate at the same time of ordering the tickets. I wrote them back, asking for a mananger to call me two days in a row, and have received no response.

I ordered tickets online for the Houston Ballet's performance of Romeo and Juliet, wrote the time and date on my calendar as I was purchasing the tickets. When they arrived, I put them in a safe place and took them out on the day of the performance only to discover the tickets were for the previous weekend. Thinking it may have been my mistake, I once again ordered tickets to the Circus from Ticketmaster (online again) and this time was extra careful to make sure I was selecting the proper day and time that I needed the tickets.

I went to a Snoop Dogg and Game concert on Mother's Day of this year. The show was scheduled to begin at 7:30. The opening act came on at 8pm. When they were finished, we waited an hour before someone came out and told the audience that The Game was not coming, and Snoop was on his way. At 11pm, we left because Snoop was STILL not there.

After I had purchased my tickets online (ticketmaster.com) the concert was cancelled 48 hrs later. Ticketmaster did not refund the processing fee of $3.15 and the fast ticket fee of $2.50, which is a PDF file received via email. The disclaimer for cancelled concerts is buried under the terms and conditions link, and the verbiage for the refund is cloudy. If I buy a book at a bookstore and decide to return it, I will receive the full refund even after human intervention. It should be the same principle for online/automated purchases.

Ticketmaster has a monopoly on the concert ticket market. Not only do they charge $3.25 parking per ticket, if there is no parking then they jack up the "convenience" charge (whatever that is). I recently purchased 2 $22.00 tickets. After all their charges my bill was $61.48. The "convenience" charge was $5.47 per ticket. I bought 2 $45.00 tickets that did not have parking so the "convenience" charge was $8.00 per ticket. What is a "convenience" charge and how do they get away with such a charge? There is NO way to buy tickets to most concerts without going through Ticketmaster. Hopefully I have purchased my last tickets through them. Can't somebody do something about Ticket"monster"?

I have joined the ranks of people who hate TicketMaster. You know...for The Last Supper in Milan, for the opera in Paris, for the symphony in Amsterdam...all I had to do was look up the booking desk number online and telephone them. At each place they were able to find an English-speaker to take my booking, to advise me on the best seating, and to charge me the price of the ticket without a service fee.

I attempted to get tickets (lawn for $28.00) for Tom Petty at Tweeter Center in Tinley Park thru the internet presale and kept getting an error messgae that the CIN# on my credit card was being denied by my bank. Called my bank (Bank One) and they said there is no problem, the error is with Ticketmaster. The next day I called to purchase using the same credit card with NO PROBLEMS, but was told by the rep that the only available seats were in the pavillion ($77.00!!) so I bought one.

Purchased 4 tickets on March 2nd for the Big East Basketball Tournament -Session 6 held at the Hartford Civic Center on March 8, 2005. Tickets sold for $28.50 each -- however the surcharges added on were outrageous!! The total cost of 4 tickets was $113.00 -- then a $7.00 Facility charge -- then a $26.00 convenience charge was added -- then a $3.05 Order processing fee. The cheapest mailing option offered me was UPS for $14.50 (for 4 measly tickets). I was not even offered a pick-up option at the Civic Center.

I live in the UK & tried to buy tickets online as a gift for my mother in KY. The next day I received an emal from Ticketmaster saying there was a problem with the addresses. I phoned to follow up and was told by Arturo that it was Ticketmaster's policy not to deliver to an address different than the billing address (of the payment credit card). Also, he would not allow my mother to collect the tickets 'will call' since she did not have the same name as me!

I recently purchased tickets for a concert via advance purchase through Ticketmaster. I was given 2 seats and a section and the description told me that they were lower level. I had three minutes to agree to purchase or lose the tickets secured for me. When, I tried to pull up the seat location on the Ticketmaster site it would not pop up. So, I still purchased them and looked after I logged off form the computer to look at a map of the stadium in the telephone book. The tickets are not where the discription said. The tickets purchased are upper level seats, which I didn't want.

I booked 3 tickets for the green day concert in the UK months ago. All was fine, booked them for the 29th january because it was the only day i could get off work. The tickets came with weeks to go before the concert which was fine. Got to the venue and refused entrance as the tickets we had been sent were for the night before!!! Went to customer services and there must have been around four sets of people with the same problem, booked the saturday and got tickets for the friday! Unless I can find the paperwork which says that the tickets were for the saturday i can't even get a refund as it is classed as my mistake!