Ticketmaster Reviews

I bought tickets for my granddaughters to see Frozen in Memphis. Since I can't attend I wanted to transfer tickets to my daughter-in-law. I did the transfer on Friday evening for 5 tickets. She didn't get the first ticket until Saturday morning. By Monday she still didn't have the other four. They said transfer pending. The website does not have a phone number listed so I tried an email. It was never answered.

The Ticketmaster it is the worse service ever. I won't never buy tickets again. My problem started when I tried buy tickets to Extreme Christian Concert event with my American Express points. I searched a lot of tickets option before I decide which choose. But the website did 2 orders without my permission and without my Amex Rewards. After I checked my email and see both orders, I decided contact the customer service to resolution my problem. I did 3 solicitation and anyone resolve anything. I tried return one of my orders because I bought wrong. I asked about barcode because I wanted resell the tickets in other website. Now I tried require to put the 2 orders together or transfer the cheap order for more expensive seat to I have 3 tickets and I can't too.

There is no quick or easy way to get to a human. When you do finally get one they barely speak English and their background is humming and whining in your ear. I ask her to look up my ticket and she was snotty and told me "we don't do that kind of thing." So I said "so I have wait til I go to the game to find out if my tickets are any good?" She says yep and hangs up. Unbelievable.

My sister thought she was buying PRESALE tickets for Hugh Jackman as she always gets alerts for presale tickets from Ticketmaster. The site she was on was for their RESALE site. Not realising this she bought 2 tickets and it end up costing her $700.00. How can Ticketmaster offer this resale scam. What is to stop anyone buying 20 or more tickets at the correct price and then reselling them for huge profit? This is SCALPING at its worst.

I purchased 6 Rolling Stone Tickets during a pre-sale thru Ticketmaster, On April 10, 2015. Paid over $500.00 each for Club Seats. At concert June 20th, the seats were directly aside the stage, with the band's speakers obstructing any view of the interior stage, other band performers, and video displays. The website gave impression seats were further out from stage. Tickets were overpriced by at least two hundred dollars for obstructed seats. Ushers at Heinz Field had been offering Floor Seats to others in our Section, 208, as they advised the band was unhappy with the view from these side sections. But we were too late to get such an offer, and all available Floor Seats were taken. These Sections, 208 and 237, should not have been made available for sale, due to their poor location, or the stage should have been moved back further toward the end zone.

I attend the University of Minnesota Duluth. And I want season tickets for the men's hockey team. And it was supposed to start at noon but it didn't. Because Ticketmaster sucks. Ticketmaster isn't calling Duluth back or anything and I am very rattled. I have class and will have to skip lunch because of this. So this is my angry typed letter of anger.

I have an account with ticketmaster and have always used them for many events in the past. I made the mistake of putting their app on my phone. Well long story short my young 4 year old daughter got a hold of my phone to play a few games I keep on there for her. She ventured out from her usual few games she regularly plays and opened this app. She ended up purchasing over $200 worth of tickets for a damn event I am not even in the same state as. When I contacted them to see if I could cancel this they would not help me. I am now stuck with tickets to something I cannot even attend to. So if you want to purchase tickets I advise you think twice about using this shady business who has no compassion or understanding for little life mistakes. Never will I use them again!

This review is for the Seattle Sounders ticket-buying experience through Ticketmaster, which is the official way to buy Sounders tickets online. The morning of game day, I purchased two tickets that were being resold by other customers. Ticketmaster verifies all ticket resales, so that seemed safe. I was not able to download my tickets after waiting an hour, so I called customer service. After waiting on hold for 10 minutes, I reached a representative, who couldn't fix the problem himself, so he said that specialists would look into it and call back within 20 minutes. I never got a call. I called back an hour later and waited on hold, listening to obnoxious elevator music for another 15 minutes. After explaining the situation to a new representative, she told me that she couldn't fix the problem, but that she might be able to refund the cost, if I waited on hold again. I was not interested in this option, since I was already at the stadium.

Unfortunately, I had the opportunity to deal with the hidden policies that Ticketmaster likes to claim are listed online when you purchase. And unfortunately, it seems like I am SOL. I used ticket master to purchase U.S Open tickets because of an email for a promotion from the USTA. I was not aware that if you buy resale tickets they are not eligible for any promotions, nor are they refundable if you decide you do not want to purchase the tickets. I made the purchase, not realizing that I did not apply the promo code.

Just like a previous poster for the first time I was prompted with this protector option. It highly encouraged me to select yes (bold letters, plus the literal words of encouragement), and there doesn't seem to be much information around what it is, nor about the charge (am sure it's buried somewhere). Anyway, I have no idea what it does but after the fact was charged $8 per ticket (on $50 dollar baseball tickets). I blame myself I guess as I should have never trusted Ticketmaster in that this was something positive. So as I have been once bitten, I hope everyone else is twice shy. I'm yet to get an email from the 'insurance' company about what this actually does. Perhaps it protects me if there is a tornado in downtown Toronto because we get a lot of them :P.

I recently booked tickets through Ticketmaster (TM) and I have two issues with their system - 1. Tried to book family ticket for rugby event and did not like the location but would not allow my children into certain areas because they are not getting full adult price / refused me kids' tickets to only two areas (obviously crap seats). 2. After reluctantly purchasing tickets in this area I confirmed my 132 charge only to receive another separate email from Alliance that I had "opted in" for event insurance (I've done nothing of the sort). They charged my cc 16.95 and I tried to contact TM but they have zero contact details on circular contact information and FAQs.

I purchased tickets for a One Direction concert in Kansas City, they were awesome seats and my daughter could see great. Then the lady sitting next to us stated she needed 2 seats when she had only purchased 1. After trying to get a hold of someone and told there was nothing they could do, a person with the event moved my group to a different section and my daughter couldn't see at all. I was also told by Ticketmaster that if we wanted the original seats back that only 2 were available, when I paid for 3... My daughter was very unhappy and it wasn't even worth going to.

On July 26, 2015 I checked my bank account on an app I have on my phone I saw there was a transaction of 221.42 for a Taylor swift concert from ticket master. I then sent an email saying if I can get a refund on the ticket that was recently purchased. Turns out someone got my information and used my account. They replied two days later "sorry the tickets were sold from another person that has got them and resold them" so I was on my own. ** that. Why would I spend 200$ on Taylor swift tickets. They then emailed me a day later saying I can put them up for sale. I checked on their website it says full refund after 72 hrs after purchase. I told them that and not have got a reply. I was basically robbed now 200$ less with nothing I can do. I have told them I wanted my account deleted no reply either. I took my form of payment off and I'm never going to use them again. Horrible customer service and they do not go by their policy.

I purchased tickets to a venue scheduled for 7/26/15. I chose print at home option. On the day of concert, I was unable to print my tickets from neither my home main frame or laptop. The web page wouldn't move to print tickets. I then called Ticketmaster, because it was late, and requested will call, which the person said she did, giving me a confirmation number. Went to Fairgrounds and at venue attempted to get tickets. The guy after at least 10 minutes on computer and phone gave me a number to Ticketmaster, and said I needed to call them and ask them to release tickets to will call. After 10 plus minutes on hold I gave up and went home. I will never use Ticketmaster again!

Caveat emptor. Ticketmaster.com BAIT and SWITCH. Tickets charged at double the face value. Their claim, "You bought from a reseller". I say, "No, no, no I went on YOUR website". They say we were redirected and they claim no responsibility. The reseller (who was directly linked to the Ticketmaster page and did NOT make the switch obvious) takes no responsibility saying their banner is different. Blah, blah, blah. Liars, cheats, frauds. NEVER AGAIN. Be warned, better yet, stay away. I am not the only one. People sitting beside me -- exactly the same story.

I'm usually quite articulate when it comes to reviews and accurately conveying why my experience with a particular business fell far short of expectations; a hair above inducing violence. There aren't enough curse words, middle fingers, vile gestures or angry emoticons in the universe to illustrate the utter and complete disgust I have for Ticketmaster. Tickets on sale at 10 am.... Sold out at 10:02. Repeatedly for YEARS. You have to prove you're not a robot by selecting photos now but by the time you are done telling them you're not a robot, the event is sold out. How is Ticketmaster the only game in town? And how are the resellers not price gouging with their nosebleed seats at 4 times the face value?

I had ordered 3 Vans Warped Tour tickets, one month in advance. Tickets had cost around $36. I received an email saying that I was charged around 100 bucks, which made sense. I did not print my tickets immediately because you figured with my luck I'd misplace them so I waited till the night before to print them off. At this point my email had said I was charged $286.41... I also could not print off my tickets and the Live Nation website said I had no upcoming events. Extremely pissed off. I had tried to keep calm and called customer service. Just a brief 3 hours later of waiting and being transferred and waiting and being transferred again I was told the tickets I ordered were actually resale tickets and they were non-refundable...

Ordered e-tickets to see Michael McIntyre in December for August 2015. Every time I go online to print them it says they are still not ready for printing despite receiving an email saying they have been printed and sent out. Every time I call up I am told that the bar codes have not been designed and printed as yet and if they're not available 5 days before the event they can possibly do something then. In this day and age of on-line technology not having the barcodes available is in my opinion does not seem possible. It remains to be seen if I ever receive my tickets.

I ordered tickets online for the Ringling Brothers and Barnum Bailey Circus in Houston for July 18, 2015. Printed tickets come to find out that they had given me tickets for the Friday night show and now telling me that it's not their fault. That I should have paid attention before I went. Basically saying that it was my fault and I'm out $200. Won't use them again.

I was signed into my account on TM at 5 to noon (tickets on sale at noon Central 7/17) and watched the website change to tickets now on sale. I tried for 40 minutes straight to get two tickets, best available, got nothing. Every time, I got no tickets for this venue. What a crock of crap. I look an hour later and there are a whole bunch of tickets available on resale at 3 to 10 times the price. What a ripoff Ticketmaster is. Most likely bought the tickets themselves to resell for more profit. Big SCAM.

Booked a Vegas show through Ticketmaster and was pleased to have lots of seats to choose from due to booking early. Decided to pay extra for a great view near the front as it was a birthday treat. However, when we arrived, we had a restricted view due to a fixed camera which was stationed directly in front of us. This wasn't declared at the point of purchase, nor reflected in the price. The view was so poor that we couldn't even see the artist on stage at many points.

I bought a ticket for the T in The Park Festival in Scotland for today, Sunday 12 July 2015. The ticket never arrived at home. I called the customer service on Friday and I have been told the ticket could have got stuck somewhere and a duplicated one was sent to the T park festival to be collected the same day. I try to explain my situation: I live in London, that ticket was a gift to a friend so I need the ticket by email as soon as possible. The customer service was really poor, kept me waiting ages at the phone as I requested to talk with the supervisor that of course was not available... I have not been refunded, I spent 97 pounds... and nobody enjoyed the festival.

My boyfriend bought tickets to a Broadway show as a gift for his mom on her birthday. They were going to be coming up to New York from MD and the show had been booked for June 27, a couple of weeks after her birthday. About a week later my boyfriend happened to look at his credit card statement and noticed that the charge had been refunded. Unsure what was going on, I did some research and found out that the show had posted it's closing notice about 3 or 4 days after we bought the tickets had it's last performance the weekend before we had booked.

Contacted Ticketmaster customer support, by email first.

A friend and I purchased floor level tickets for UFC Glasgow later this month at a price of around 150 quid each. Tickets arrived for Row Z on the 3rd tier, basically as far to the back as possible. Not what we paid for! The accompanying letter had the correct seats numbers printed on it. Emailed Ticketmaster to complain and received a generic 'We don't refund or amend tickets' response. All in all we've been scammed by them. They've not given us the tickets we paid for and have zero interest in our complaint. Never using them again.

My wife and I purchased tickets for an event for her parents as a gift through our Ticketmaster app. On the delivery options page we selected e-delivery as we have always done for other orders and subsequently received our confirmation email with a link to the tickets. However when we went to print the tickets, we were instructed that we had to show up to the door with our CC and picture ID to get in, a rather LARGE detail that was NOT disclosed through the app and the purchase screen at the time of purchase. When I called customer service to inquire about this and how to obtain actual tickets to give to my in-laws, I was told that I have to show up at the door (I live in another city) and show my ID and CC to get them in to the concert.

I have been going to the theater for over 50 years and have never had a worse ticket-buying experience. First online: molasses slow service. Poor navigation. OK. Call on phone. MISTAKE. Program insists on getting and giving all information. Do you want to buy tickets? What City? Name of venue. Confirms name of venue, city, state, address, zip code, phone and type of venue. Then address. Then name of event. Then reviews all seating options. Then reviews prices. At each step if you ask for a representative it repeats all previous info and tells you it needs more info to get a representative. I am sitting with the exact seat numbers I want from online research and answering fifteen minutes of questions and also getting useless information.

Tried to order tickets online and it would not complete. Called Ticketmaster and the girl quoted me a higher price than online, stating they had the same screens & argued it would be the same. I closed out and refreshed and the ticket pricing had change. The girl argued with me that that was not possible and that it would not change in the middle of the day. I told her I could have sent her a screenshot of the pricing and that it had changed. I worked for an entertainment company who used Ticketmaster to supply their venue's tickets and it was a terrible experience for all involved and the only reason they kept them was they were under contract with them for five years. Ticketmaster paid people to come in just to listen to complaints and never really fix anything.

I had purchased 2 Ultimate Shania Twain Experience tickets for June 15 in Winnipeg and was very disappointed. I was under the impression that we were to meet Shania and have photos taken with her. She was almost unrecognizable when she came out for photos and did not acknowledge her fans. She was supposed to make an appearance at the soundcheck but never did. We were supposed to get free gifts, but did not and were told that a package would be sent to us. It is now two weeks since the concert and have received nothing. Ticketmaster does not even respond to emails. The Ultimate Shania Twain Experience was actually an Ultimate Shania Twain Disappointment and far from worth $900 per ticket.

Purchased ticket for Rolling Stone concert 6/23/2015. Felt lucky to get them within the first 7 minutes. However when we got to the gate we were told ticket were already scanned! The gate agent took our tickets. When I called Ticketmaster (very frustrating transferred, discounted etc.) I was told it wasn't their problem but their "sister company" Tickets Now which is a resale site. How could ticket be resold before they were sold out. I believe Ticketmaster scammed us by moving tickets to this other site and increasing fees. Nobody has addressed how the tickets were hacked. Do not believe them that their site is secure.

After spending $550 x 2 for Sec. 1, Row 5 United Center for Rush, arrived at the venue to find that 5 rows were added in front of section one for VIPs. This made our Row 5 now Row 10. Prepare to have about an hour in order to contact them. Or don't bother as they won't do anything anyway. Claimed there was a disclaimer somewhere that the venue seats are subject to change, but I sure can't find it. Would not have purchased if I knew this was a possibility. Not on order page nor tickets. Row 5 in Sec. 2 and 3 were actually Row 5. Don't bother with Platinum, WAAAYYY over priced. Kicking myself now of course.

The worst customer service I've ever had. Concert was cancelled. I had an order number for Ticketmaster on the ticket. After 3 phone calls and getting hung up, was informed it was purchased somewhere else. No mention of "somewhere else" was on the ticket. The lady kept telling me to calm down or she would hang up on me. I was calm and stressed. This was a huge rip off by putting their name at the top of the ticket, with no info from where it was purchased from. Never, ever use them again.

In April ordered tickets for the Grateful Dead Show on Sat. Jun. 27th at Levi's stadium. The confirmation that I received from Tickets - Today (now Ticketmaster) stated that my tickets had an obstructed view of the stage, meaning a partially blocked view. With less than two weeks to go before the show, I finally received the tickets and they are not the obstructed view tickets I was promised, they are “no view of stage” tickets. Needless to say I was not expecting a change in something that is rather crucial to the concert experience and do not want to attend a concert where I cannot see who is playing.

Just warning people who buy tickets from other people over Ticketmaster that there not fraud tickets. I spent $700.00 for 6 Lady Antebellum tickets, and travelled all the way down to Toronto to then find out our tickets were fraud, and I ACCEPTED THEM THROUGH TICKETMASTER WEBSITE. After being on hold with Ticketmaster customer service for 25 minutes I finally got through to a young man who was NO help, and was very quite rude with me. They told me there was nothing they could do and that i was out of luck. Really shows how much Ticketmaster cares about their customers... Just warning people there is a way around Ticketmaster and to be careful! I wouldn't want this happening to anyone else!

I bought 2 tickets for Shania Twain's concert in Moline, IL, and I read the refund and exchange policy. It is clear that I can exchange as long as it is not less than 7 days before date of the event. It said I can call 800 653 8000 to make that change and pay the difference, if any. I called, but they said that my tickets are resale and I cannot make any changes or returns because of that. I explained that the site doesn't give me a warning or a alert that I was buying resale tickets.

Long story short- Bought 2 tickets 3rd Row Janet Jackson at Amalie Arena in Tampa for concert on Sept. 24th. A tab came up saying "Official Platinum Seating" with a box that says "special bragging rights before and after." (I have proof by screen shot) So I went with it and bought each ticket for $380. Come to find out there isn't anything "special" about my seats. I went back on and the row behind me (4th Row) was selling for $149. So here a paid $380 and I don't get anything "special". Not even a free cocktail...When I called Ticketmaster they said my "special bragging rights" was that I could say that I sat in the 3rd row. REALLY?! Now that I know what "Platinum Seats" are (overpriced tickets that include no "special" benefits). I'll just sit in the 4th row next time and save about $230 per ticket.

I purchased tickets for Jeff Dunham's show in Las Vegas when they went on presale at a "discounted" price. I requested the center of the first row in the first tier (not the floor) and the total for the 2 tickets came to $100.65. We went to the show last Wednesday and were in the first row in front of the stage and pretty far to the left of center. We questioned the usher about the seats and he said that we were in the correct seats. He also told us that tickets purchased at Planet Hollywood were $74 each no matter where you sat.

After David Grohl (lead singer for headliner band Foo Fighters) broke his leg on June 12th in Gothenburg, Sweden concert, I called for a refund on June 13th, asking for a refund for the fourth of July concert I had tickets to. The concert if performed would not be the same event since this is a high energy alternative rock band with mobility required of the band's founder and lead singer. Ticketmaster declined saying that there was nothing they could or would do as the artist sat down for the rest of the concert and finished the show. God bless this man and Godspeed. I hope that everything goes well for David Grohl with his recovery. He truly is an awesome stage performer. I feel that 21 days will not be enough time for him to heal and would not expect him to. I do not wish to spend over $500.00 to see him suffer on stage limited by his injury sustained last night.

Firstly, I had a £80 gift card which was not refunded on the main ticket price. Secondly, I phoned to put this right but was met by automated call service that cut me off three times, and is expensive. Thirdly, I used the Ticketmaster online form that warns you to wait 72 hours for a reply. 72 hours!! they are sitting there counting my cash so why can't they answer an email or phone call? I am £80 out of pocket with expensive theatre tickets that I could have got at third of the price in a ticket booth. Finally, how do you get your money back? I am fed up, and will have to fight for this. Do you really need that when all you want is an enjoyable evening.

Pretty ** company all round if I'm being honest. I would literally rather not go to a gig than purchase from Ticketmaster. 10/10 for ** customer service and selling on tickets at huge mark ups through "partnership" sites.

We purchased tickets via an AMEX presale but instead received VIP tickets. The price difference was $354 per ticket… and all we get is a poster and fan pack. We tried to call and say we only wanted tickets but we were told "too bad". Basically, don't EVER do a VIP package with Ticketmaster. It's a ripoff. Why is VIP on sale during a presale? Such crap.

I bought tickets to Nitro Circus Live in Vancouver, my brother and I wanted VIP tickets but they didn't list any so I bought the $99 ones which according to the event were VIP tickets. They didn't say VIP on them so I called Ticketmaster to confirm, they checked the vendor and found there were no VIP tickets available according to their list. The lady I talked to offered to send in a request to the vendor to confirm this but her manager told her not to do so since their listing didn't say there were VIP tickets available.

Let me preface this by saying that if these tickets had not been listed as "TicketMaster TicketExchange ONLY" and if we had not RECEIVED MULTIPLE CALLS from an AUTHENTIC TicketMaster number verifying the authenticity of the tickets and informing us on their buyers/sellers insurance, we would have NEVER purchased these tickets. My boyfriend and I were looking for tickets to a music festival this weekend, and found some on Craigslist. Normally we wouldn't buy something via Craigslist unless we could meet them in person, but the person wanted to sell the tickets through TicketExchange, which offers insurance to both the seller and buyer of the tickets. While contacting the seller, TicketMaster CALLED us and spoke with us about the process, ensuring that once the buyer received his money our tickets would transfer over to our TicketMaster account.

Placed an order for Wicket Tickets, pressed Buy to complete order and got an ERROR message. So a bit frustrated, I went through the buying process all over again. Now I got the confirmation saying- "Your purchase was confirmed." But when I got my Amex bill there were TWO purchases for two sets of tickets for the same performance! I called Ticket Master and explained that I needed a refund for one set. They refused, and I have been trying for 6 months now to no avail... They refuse to return my money! They basically stole the money from me. This is so unethical!!! So beware.

Paid 115.00 per ticket for a concert (Bryan Adams) on opening day of purchase. Everybody around me paid 55.00 per ticket. RIP OFF. Don't do it. Ticket master makes you think you're purchasing VIP tickets.. due to weather, he played for 30 min. Not his fault but Ticket master ripped me off.

My mother purchased tickets for the July 30th Eric Church concert in Nashville TN during pre-sale in the GA PIT. Approximately 10 days later, she received a voicemail that her tickets had been refunded as requested and her credit card had been credited. WHAT? No one ever requested this to be done and when they investigated it at Ticketmaster, they could find no explanation as to why it occurred. These tickets were for my son and his girlfriend for his birthday. I had taken half of a day off work to be able to get to the Internet to help her. We were ecstatic!! GA PIT for $85 each!!! Their "resolve" was to offer me two more tickets in reserved seating in rows NOT EVEN TOGETHER!! She bought them so that he would have something at least but in no way does this come close to replacing the premium seats we had purchased. They screwed up!!!!

Ordered and paid for tickets (football Crystal Palace - West Bromwich 18 Apr 2015) online in advance as we were travelling into London from abroad (Sweden). Ticketmaster promised to deliver to the arena but never did - AND refuse to pay back our money. DO NOT TRUST THIS COMPANY! Two 14-year old boys (along with us fathers) SO disappointed (Lot more to say here about how they acted with constant reassurances before the game that a courier would show up etc. long string of lies.).

My daughter was searching for the best tickets she could find for 5SOS. She kept checking every couple of weeks. I bought her tickets that were not great that I could afford at Susquehanna. One time, she went crazy she found $100 front row tickets at Hershey Park. They said Row A, Section 1. I bought them. They were resale tickets, so they were final sale.

BRITNEY SPEARS CONCERT 5/1/2015 CANCELLED IN LAS VEGAS. Want to make sure that ticketmaster does not expect ticket purchasers for that concert will not be refunded. The concert is in las vegas where patrons paid for hotel, airfare and ticket expenses. Its unfortunate that the concert had to be cancelled but the price of the tickets for those dates should be refunded without hesitation. If you live in las vegas that is another story but when you live in chicago that is a large expense to expect people to pay for hotels, airfare without a choice. Is it going to be a choice, if not bbb needs to step in because ticketmaster does this all the time and nobody does anything about it.

I decided today (April) for an event in November to buy premium tickets. I had looked at other tickets - where seats were confirmed and insurance offered in case of cancellation (likely by Nov) but nothing further forward than Row E. To get anything between Row A-E you have to pay considerably more. BUT you are not told anywhere on the site that you will neither be told the seat number (and some numbers even in the front rows are not good) or offered the ability to take out insurance on your MORE expensive seats. The manager was hearing nothing of this. He said that for years this service was well received.

Due to Ticketmaster's credit card terminal technical errors, I was overcharged 2 times for a comedy show. After multiple contact over several weeks via phone and email with both the Melbourne International Comedy Festival and Ticketmaster, Ticketmaster ended up trying to resolve the overcharge and process the refund. However, what they ended up doing was charging my credit card 2 more times and then debiting my card 2 times. In other words, I got zero refund. I am still trying to resolve the refund issue to recoup my $85.28.... Hopeless customer service.

I was sold ACM experience tickets that was truly a negative experience. Bought tickets a year ago for family and friends. Concert for a Cause was rain delayed two nights, which I can deal with mother nature. But, we were really looking forward to the awards show. We had floor tickets. Could not see an ounce of the stage! A HUGE disappointment!! On top of that we were right under the big tv screen, so really couldn't watch that either. Really embarrassed to have family and friends travel in for the show.

This is an issue that continues to happen. I go online with a presale code and am only able to purchase platinum seating. Everyone around me is purchasing normal tickets but Ticketmaster seems to have blocked me from normal seating. I am only able to purchase higher priced seats. I don't understand. I've been a loyal customer for years and it appears my computer is blocked from purchasing. Even when I go weeks later to buy the undesirable seats, I'm still only taken to platinum seating. I've tried to contact them to get assistance but there is no number and no option for technical support. I am so frustrated.

Purchased 4 tickets to surprise my family for Disney Frozen and realized that we are unable to attend due to my daughter's state exam the next day. Called Ticketmaster and spent more than 3 hours with various customer service representative staff for a refund. They refused and gave me another number to call where I did not get any help. However, finally they offered me 70% through disputing through my credit cart company. I will never ever use their services in the future.

Why does Ticketmaster LIE to the public? Your website says "Don't suffer from seat envy. If you see seats you prefer that are the same price or higher for your event, call 800-653-8000 to exchange the ones you have and just pay the difference, if any." Yesterday I purchased a ticket for the Rolling Stones concert in Nashville for $372.55, which included your excessive fees. About 2 hours later, a better ticket was made available, so I purchased that one. When I called to ask if the first ticket sale could be voided I was told "No Refunds. No Exchanges." I do not see that boldly printed anywhere on the ticket. Now I'm burdened with an extra $372.55 ticket I won't be able to sell. Thanks Ticketmaster for once again screwing me over!

Today was the first day of the pre-sale for tickets for American Express customers to the Rolling Stones tour. I was ready with the codes, had an account set up, ready to purchase. Logged in, entered code, accepted, selected tickets, then nothing. You couldn't add anything to purchase/cart. Neither the App nor the website allowed to progress past selecting. Had to purchase from another site, NOT Ticketmaster.

They charged a 25% service fee for the tickets. Then, they charge an additional $5 processing fee on top of the outrageous service fee. Not cool.

I've spent the past 5 days attempting to purchase 2 x $500 tickets to RAW in August (24th, NYC) and TicketMaster keep refusing my credit card. We have tried a Canadian credit card and it is refusing that as well. TicketMaster are making it impossible to order, having contacted their email and phone support literally offering 0 assistance.

Purchased tickets for Taking Back Sunday. There was no mention of age requirement of 21 and older when purchasing from their site or on the ticket itself. Called Ticketmaster for refund day of show when we found out that it was a Beerfest. Venue shared no one 21 and younger would be allowed in concert when called for show lineup. Have been emailing and calling for weeks now, only to be told that my refund has to be approve by the Loss Department and they couldn't email or reach out to them. Kept saying to wait a few days more. Ticketmaster has ABSOLUTELY NO CUSTOMER SERVICE and just give you the run around. I believe they have no intention of refunding me. I will not be purchase tickets from them again. BUYER BEWARE!

We decided to see Garth Brooks in Sacramento at the Sleep Train Arena / Formerly Arco Arena. We got online at Ticketmaster and waited for roughly an hour and wound up with nose bleed seats of Section 208 Way up at the end of the alphabet Row P. I reluctantly went to the concert knowing the seats might be bad but at least we were there right? My expectations were more than exceeded. When the show started there was a long rack of speakers hanging down the middle of the jumbotron so you couldn't even see the artist play from where we were seated. Seeing them on the stage was out of the question from this huge distance. I'm very angry that the average Joe gets screwed into the ground while scalper businesses pickup the tickets that are decent for big money - in a nutshell I got screwed hard by Ticketmaster at the tune of $75 a ticket X4. I paid to see Garth Brooks and that's not what I got at all.

I had bought tickets to see one of my favorite bands about a month and a half ago. I received them in the mail in about 7-10 days as usual. I left them in the envelope for safekeeping. The day of the concert arrives and I get to the venue. I hand my tickets to the Attendant and he tells me I have mezzanine tickets, which I've never even considered purchasing before to ANY concert. I was sent the wrong tickets. I had purchased FLOOR tickets. Of course it was too late to do anything at that point. So I had to stand behind a bunch of people and I wasn't able to even see them play. Thanks for ruining my night Ticketmaster!!

The single worst website mankind has ever encountered. Tried to buy tickets TWICE but failed to get past the payment screen as it refused to let me enter my country of residence. I cannot comprehend how a website of such magnitude cannot master such a simple request.

Came to Florida for a family vacation, had planned to take my kids to an hockey game in Tampa. Tried booking tickets on Ticketmaster, and after 4 attempts in 3 days, got accused by Ticketmaster of being a fraud. I tried booking my tickets online, put my home address in, and Ticketmaster would not accept it. They declined my tickets. I then tried again, using the address in Kissimmee at which we were staying, sent it off and got declined again. The 3rd try, it went through, so I thought, and was suppose to get tickets online within 10 minutes. Checked several times throughout the night, no tickets.

I received gift cards from my family for my 50th birthday. I hadn't seen anything I fancied to book with the cards. I did recently see a gig I fancied to book and go to the event. And guess what, the cards have expired after one year. These types of gift do tend to end up in drawers etc., and are easily forgotten about. Also the small print Ts and Cs are minute and extremely difficult to read clearly. I think the authorities need to tighten this practice up. As it is I've lost 70 and nothing to show for it. I can't help but wonder there are many gift receivers who fall into my bad luck category.

I recently bought 4 tickets to see Mamma Mia in London. On the checkout page, there was an option to buy the CD album of the Mamma Mia special anniversary edition for £15. There were no small prints or any warnings, or whatsoever. It looked like a genuine item offered by Ticketmaster.co.uk. So I add it into the checkout basket and paid for it. 3 weeks later, we went and see the show. We collected the tickets from the box office ticket counter. No sign of the CD.

Hi. I have a 17 year old autistic son who is of middle function. On February 7, 2015 he used my credit card to purchase tickets for Nickleback in the amount of over $650.00. As soon as I found out I called ticketmaster, the very next day and asked for a cancellation considering the circumstances. They refused and told me to try and resell my tickets on other concert selling websites. I've listed theses tickets for over a month and no one has even made an offer. I've contacted my bank and they said that I would have to report the card as stolen for them to help me with getting my money back. The concert is not until 8/22/15, that would leave ticketmaster plenty of time to put theses tickets back up for sale. I know that companies have policies, I'm a nurse and I'm very aware of the importance of protocol and following policy. But policies can be flexed-considering circumstance. Can you help?

I bought tickets to a local concert for Feb. 28th online. We could not attend, so I sold them and was informed they had sold on Feb 25. I have not seen any of the $320 they owe me for the tickets. I have tried to email them and they say my email / password is wrong, yet they send ME emails. I have tried calling customer service. Busy. I have used a call me back service, and have been waiting over an hour this morning. They emailed me to say the Visa card could not be verified, but it is the same card I used to buy the tickets and they had no trouble getting the money... just seem to have trouble getting some of it back... Oh, and Ticketmaster charges a fee for selling your tickets, so I have lost money already, presuming I ever see any of it. This was my first time using Ticketmaster. This was my last time using Ticketmaster.

This happened 20 minutes ago and honestly I am in shock. I had 4 floor seat, row 3 to an amazing concert. I checked out with them, it had me sign into my account, as soon as I signed out, it said an error had occurred. Now all they have left is TERRIBLE nose bleed seats for the same price. I am distraught and can't believe what just happened. I had the ticket, the balance, and had 5 minutes to put in my credit card info. I did everything right, had the pre-sale code, made an account prior, had my credit card ready. This was not my fault and I have to pay the price.

Yesterday on 2/27/15, I logged on to my Ticketmaster account. Disney's Frozen on ice was coming to St. Louis & I wanted to purchase tickets for my 4 yr old daughter. I was in a hurry & somehow by scrambling & putting my phone in my purse, the purchase button was pushed... three tickets were purchased totaling over $200.00 from my debit card that was entered on their website... around 4:15 pm... for a Disney ice show in CALIFORNIA!!!! I live in Missouri!! Why in the world would I purchase tickets from Missouri at 4:15 pm for a show in California at 7:30 pm. As soon as I noticed this, around 4:55 pm I contacted my bank. They couldn't help me, they cannot put a stop payment on a debit card purchase....

There should be an option to leave feedback of less than 1 star. How bad can this company be? Bought Kenny Chesney American Express presale tickets this morning. Originally we had 8 going so we bought 8 tickets. Two more decided to join so we bought them tickets too because we were the only ones with an American Express card. We bought 10 total, and now TicketMaster is saying the limit was 8. I didn't see that anywhere on the website. I finally found it inside a link in the fine print. I should've been notified of that when I attempted to purchase my 9th and 10th ticket! Now they're saying it's up to the promoters if they want to cancel any or all of our tickets. ALL OF OUR TICKETS?!? Talk about spoiling our good time.

What an absolutely horrible ticket buying experience. The Hollywood Bowl site said tickets go on sale at 10 am. After 10 am there was still no link on the page. Called the Bowl and they said "You have to go to the Ticketmaster site." Went to the TM site and searched three times for seats in the area that I wanted. All three times the search came back with no results.

On multiple occasions I have tried to purchase tickets during pre-sale without success. I always get on early, and regardless of time tickets seem to sell out very quickly. Waiting for general sale is no longer a option. Regardless, it seems lately the only option is resale tickets through their website. I recently purchased tickets that way (for the first time) to a concert that due to weather was rescheduled to a MONDAY night. Unable to attend, I contacted Ticket Master. Since the tickets were resale they would not offer a refund - regardless of the fact that they were original Ticket Master tickets, and regardless of the fact that I was willing to take a small loss since the resale ticket was slightly more then the initial price. I feel like the "resale" tickets are a gimmick and feel suspicious that magically all the tickets are sold and everyone who bought them are now reselling within minutes of being bought.

Tried to get Chris Tomlin tickets. Tried to call ticketmaster to inquire cost of tickets as Wayfm advertised a special 4 tickets for the price of 3. When I reached agent they told me that I would have to call Wayfm... that they knew nothing about the special and they were independent brokers... then he hung up on me. So I tried to call back and the lines would not allow me to talk to a person. So I tried to go on-line to order and the website would not allow me to get the 4 for the price of 3 deal either. So I called wayfm and they told me the only way to get the tickets was through ticketmaster. So... back and forth a circus for more than a week and still haven't been able to get tickets. The worst customer service ever!!! If you advertise something...you should make true to what you say.

I went online to ticketmaster.com to purchase Kevin Hart tickets for his July 2105 show at the united center in Chicago IL. I opened my account with Ticketmaster ahead of time to get my credit card information and everything input so it wouldn’t delay my time at checkout. I hit the refresh button with 3 seconds left in the countdown until tickets were open to purchase and quickly clicked the button to see tickets. I thought I was lucky because I was in immediately with a 1 minute wait prompted to me by ticket master. I waited over 15 minutes with ticket master prompting me there was less than a 1 minute wait for me. Finally after over 15 minutes, I was prompted there were no tickets available.

Just bought 3 tickets to a Calgary Flames home game against the Anaheim Ducks. Before purchase the ticket gave me a section (109), a row (12) and seat number (1-3). After purchase I viewed the printable tickets and it said "Standing Room" on the tickets. I have attended many hockey games and would spend over $300 to stand and watch. I will be fighting this.

I live in Pittsburgh, Pennsylvania, and in November 2014, I bought tickets to a Chris Brown concert set to take place in Columbus, Ohio on Valentine's Day, 2015. Fast forward to concert day. Pittsburgh was experiencing life threatening inclement weather conditions that weren't supposed to come for the next two days. Needless to say, there was absolutely NO WAY I could make the drive and risk my life for the concert. Therefore, I called Tickmaster and explained the situation to them.

My browser somehow "leaped" forward and purchased the tickets I was looking at without me pressing anything. So by default they have ticket insurance turned on, so I was charged for that. I called up Ticketmaster to cancel the insurance and they lied saying I did NOT purchase ticket insurance. But they gave me the number of the Allianz company that sent me the email and I called them and cancelled. So not only is TicketMaster auto-signing people up for something they don't need, they're lying about it! This should be class-action-lawsuit material.

Purchased tickets, received order confirmation and then received notice that tickets were canceled due to exceeding ticket limit. However, I did not exceed limit, only purchasing tickets for me and my wife. Ticketmaster does not respond to emails and their fan support line is busy 24/7. They held my money for 2 days after cancelling my tickets (i.e. before crediting my card). If you really want to go to an event, do not use Ticketmaster.

I wish I could give it 0 stars! I called the number on their website for customer service which was busy for a day and a half. Finally rings and they tell me I can't place new orders there. My friends already got tickets and I want to sit with them. That's why I need to speak to a live agent. I call the other number offered only for the robot to not recognize me saying NY Knicks tickets so she hangs up on me. I call right back to be told all agents are busy I need to call back later and get hung up on again. They won't even let you stay on hold to talk to someone! What company doesn't let you stay on hold???!!!

Tickets for the 2 scheduled concerts began 10am 2/13/2015. I was logged into my account 10 minutes before the announced sale. The sale started, I clicked on the purchase ticket link, and the site stated they were experiencing heavier traffic than usual and my wait time was approximately 6 minutes. They also stated not to refresh or leave the page as you would lose your place. I went from 6 minutes to 11 minutes back to 9 minutes. It then bumped me back to a 45 minute wait time. If I was on the site and refreshing the site would lose my place in line, then how would so many people cut in front of me to push me to a 45 minute wait. That's the equivalent of having thousands of people cutting in front of me.

I logged into my Ticketmaster account at 09:45 in anticipation of Garth Brooks tickets going on sale at 10:00 for March 28th in Sacramento. At 10:00 I refreshed the page, clicked on "view tickets" and selected the number I was looking to purchase. I instantly received a message that the wait time was "less than 16 minutes." Over the next 35 min that countdown clock dropped and spiked several times going as low as 3 minutes and as high as 49 minutes.

Katt Williams show in Baltimore, MD for 2/14/15 is cancelled. The venue shows it's cancelled. Katt Williams posted it on FB, but Ticketmaster has no idea so they are holding up my refund. That's bull crap!!!

I had a valid 20% off offer code at the time of purchase. I thought I had entered it correctly (offer code vs. promo code vs. voucher code; forgive me for not knowing TM's numerous "codes"). When the order was placed and I saw I was charged full price for my tix, I called Ticketmaster, thinking they could simply honor the code and reimburse my credit card the 20%. Nope!

I get so frustrated purchasing tickets through Ticketmaster. They have a monopoly on ticket distribution and they take full advantage of it. No other company could get away with charging a $10.60 service fee per ticket and a $4.50 order processing fee for the privilege of printing out your ticket through their website. I would have to pay another $4.50 for standard shipping to actually have a real ticket from Ticketmaster mailed to me. While I was trying to find tickets on their site there were not many available. I needed to get 2 in a row, however most were in groups of 3 or individuals.

I recently purchased tickets through TicketMaster for a Garth Brooks concert in Pittsburgh for February 5, 2015. The ticket sale was promoted as being open to first-come-serve buyers at a fixed price of about $70 no matter where the seats were located. The tickets went on sale online at a specific time and I was ready. I pre-registered so I wouldn't waste time online with credit card information. I was able to get online and secure a pair of best seats available in a heartbeat, and I do mean a heartbeat. My seats, however, were in peanut heaven. How could these seats be best available in such a short period of time? How could have TicketMaster sold 10,000 seats closer to the stage than I was before I got a chance to buy tickets? Something smells fishy?

Hello fellow friends who believe in justice for the innocent, over. I bought a set of 5 tickets, 2 were allowed entry and 3 were denied. I bought for POP NYE on 12/31/14. After speaking with the event promoter, the venue and ticket master, I was able to find out some very disturbing information. To cut to the chase, Ticketmaster is at fault. Ticketmaster re-issued the 3 tickets that were denied entry to be picked up at will call and had the name changed to "Khang **" without my consent (the venue provided me with the details whereas Ticketmaster just admitted to an error on their side).

I purchased tickets for the Marvel Experience (a general admission event), which is running for a few weeks in San Francisco. The date for which I purchased tickets was cancelled months after I purchased. Ticketmaster offered to exchange my tickets for a different date. Fine. I asked for the exchange, but after man emails back and forth with customer service, they told me to call in. Turns out they wanted to charge me extra to exchange the tickets. They claim that these new tickets are different. WRONG. They're the same tickets (general admission) but just on a different date. They claim I should pay the additional cost because I am purchasing new tickets. WRONG. I am exchanging for the same tickets on a different day because they cancelled my date.

Tickets to sesame street detroit fox theater - I purchased tickets for this show but we got hit by a winter snow. I called ahead and was told I had to wait for the day of the show to find out if the event was canceled. I called the local venue but there was no response. I called Ticketmaster reps who at first tried to accommodate an exchange. But in the end, after hours being on hold, told me they could not because it was too late and they are not allowed to do that on the day of the show. By then the show started and my little girl was disappointed.

We called for tickets at 10 am and at 10:02 we were told all seats were sold except one seat in various places, we have to sit separately, unless we pay 3 times the amount for resale tickets. Something is strange about this.

The last three concerts I've tried to get tickets to, I've been logged on 15 minutes before the sale starts, and have not been able to get tickets. The concerts have sold out. To the concert I even tried calling Ticketmaster within four minutes of the tickets starting for sale and they told me they were sold out. But I can find tickets for these concerts on all these resell Internet sites for 2, 3 and 4 or more times the price of the normal ticket. Very sad that this is legal and that Ticketmaster and the artists let this happen. I really wish it was like the olden days when you had to stand in line to get your tickets.

Ticketmaster is violating several civil codes that I am trying to seek retribution for in terms of damages and reimbursement. Customer Service is thwarting my correspondence to present my letter of demand. If they keep stalling I am going to issue a class action lawsuit instead of just dealing with me. I'd love for them to pick up the phone when I call or provide me a real person in their legal department. They are clearly violating multiple civil codes and I am seeking justice / reimbursement. How can these big corporations be getting away with injustice? How do I invite them to an arbitration session?

I have been on their website trying to order two tickets to the circus for next week. The good seats are going fast. However, the site will not take my debit card (which has MORE than enough money on it). Trying to get someone to talk to is impossible. There is no being put on hold and they simply tell you to use the machine or call back later. I tried using the machine service to order and after having to yell into the phone for them to understand me, I was told I couldn't even order from there because there was more than one show that day (which made NO sense). I am beyond frustrated and now probably won't get to take my son, which is a huge disappointment.

I submitted my purchase to monster jam in Tampa Jan 17, 2015. I admit my fault in printing tickets at last minute to not review in getting in travels of 8 kids and 8 adults just to arrive after hours. Travel to enter gates and the ticket dates were for feb 7, 2015 show. I would accept my fault that I didn't view the tickets and questioned my neglect of dates till I witness 3 other families with the same problems. Myself and another family tried calling Ticketmaster to not get any response and no cooperation from the event holder in switching tickets out. Please contact me if you had the same troubles **

I purchased two tickets for the Fleetwood Mac Concert for 1-16-15 and then thought I purchased a ticket to park in the Rivercenter parking garage attached to the Xcel Energy Center. I arrived at the event and handed my parking garage ticket to find out that I had purchased a parking ticket for the 31st of January. So I paid cash and enjoyed the concert, went home and was expecting to be able to get a refund for the parking, but no I could not. According to the "customer service" people that I eventually were able to speak to it was not up to them but up to the event vendor and their policy didn't allow that.

Buying tickets to Bob Seger's show at Auburn Hills absolutely sucked, was completely unfair and disgusting. Pre-sales are biased and simply not right, and suspiciously offering tickets that are 3 or 4 times the price while withholding the 'normal' priced tickets is criminal. All of this is a huge turn-off making seeing any concert a complete waste of time and money.

The seats for Eric Church concert on December 13, 2014 were the worst seats!!!! I was so excited to be able to see Eric Church live....my excitement sank like a rock when we got to our seats and there was this huge, huge support beam between my seat and the stage. Not just between but blocking my 90 percent of my view.

On Dec. 30th, I went online to Ticketmaster's website to buy Seahawk playoff tickets for the game on Dec. 10th. I was online at 10 am when tickets went on sale to the public. My transaction was completed at 10:02 am. I was completely unaware that I was buying resale tickets for the game! They definitely don't make it clear to the customer that that is what is happening. Why on earth would I be buying a resale ticket directly from Tickemaster? I wouldn't! It really does seem like they snatch up all of the good seats and resell them for a gigantic increase in price and fees! It is a huge conflict of interest. The only possible place for me to buy a ticket to the game at face value would be selling them for resale within 2 minutes of the initial public offering?! I contacted Ticketmaster and of course, they informed me that my tickets can't be canceled. He did however, offer for me to put them up and resell them on their site so they could make more money. My seats in section 327 were sold for $580 each plus $114 in convenience fee!! $1387 for 2 seats that sell at face value for about $ 170 each. I have spoken with my credit card company, however, by the time any dispute of the charges would be resolved, the January 10th playoff game would be long gone and Ticketmaster knows this.

I called ticketmaster service center to see whether I can change the venue to a different location for the same show - "Disney on ice" this year. If not, I want them to let me know before the show so that I can drive about 45 minutes to use the tickets. The customer service told me that 80% chance it can be changed since it's for the same show. I was promised to either get a call or the tickets will be changed. But I never received a call and I thought the ticket must be changed then. When I called back they told me it didn't get through and since I didn't get a call about the bad result I missed the show. The customer service then promised to give me a refund once they confirm with the stadium that the tickets never been used. Guess what, after 2 days I called - they didn't check with the stadium. Once more, another lie. Terrible service. I'd be okay if they told me at the first place that the tickets can't be changed instead of false promises. Wasted my time and money! Absolutely the worst. Last time I will use their service. Will post on social media about the terrible experience.

Tried to purchase tickets to event over about 3 hour period - was either not allowed to continue or told that time was expired. Ticketmaster has the worst service and poorest performance of any organization I have ever dealt with. Why are they still in business?

I purchased tickets for my two children and 3 of their friends for the Redskins/Eagles game - Dec. 20th. Prior to purchasing tickets, there was no indication the "seats" were standing. We chose NFL Tickets for two reasons, they advertised "Ticket Master Certified" and the tickets were not standing (they said a row and seat number). Where another site, clearly stated standing, so did not go with them and went with NFL Tickets since the price was the same and they supposedly had seats. Unfortunately, we did not print the tickets until day of game and that is where it says "standing", well how do you have a row and seat if you are standing - seat does not = standing! And the tickets were $25 not $38 as we paid, plus handling fee. I called and was on hold for over 20 minutes. I will be writing some negative reviews everywhere, contacting the BBB, but they probably aren't a part of. And we will be contacting our credit card company to fight this.

I recently bought tickets for Kevin Bridges through Ticketmaster. They told me that tickets were sold out but advertised a website called GET ME IN that had tickets. I bought tickets from this website which actually is a branch of Ticketmaster so they are buying the tickets themselves and selling them at extortionate prices. I paid £193 for two tickets that are valued at £27.50 each. This is a total rip off and if it wasn't that my wife was desperate to see him I wouldn't have bought them. Surely they can't be allowed to do this.

I have used Ticketmaster just twice now, and have been horribly unsatisfied after both transactions. I could care less about the fees they tack on, but at least have decent customer service. This company is horrible. Never use them.

I purchased tickets to a play several months in advance. I did not know I was buying tickets from Ticketmaster; I thought I was buying them from the theater itself. I spent $700 on tickets. I never received a receipt, order number, or order confirmation of any kind. But my credit card was charged, so I assumed everything was fine. When I went to print tickets for the event I was told that I had bought tickets for the wrong date. Even though I recall checking my order very carefully, I suppose it is possible that I had the wrong date. But had Ticketmaster sent me any sort of receipt or confirmation, I could have found the error. What upsets me is not so much the loss of $700 as the fact that Ticketmaster REFUSES TO ACKNOWLEDGE THAT ANYTHING WENT WRONG ON THEIR END. They maintain that they were under no obligation to send me a receipt, order confirmation, order number, etc. The customer service representatives were uniformly unsympathetic and unhelpful.

Ordered tickets on-line at one price. After the purchase, the price of the ticket went up over $10. This did not include the delivery (received on-line) and service charge. This is a R I P O F F!!!

Over the past few years, I have been unable to purchase tickets online, by phone with a representative, or with the automated phone ticket system. I always get put on hold for each service, sometimes in excess of 20-30 min's. One time, I logged into my account prior to the time the tickets went on sale and selected the event immediately. Once the tickets came on sale, only to be told that they had nothing on file for the event. I had to go into the event several times before it finally showed there were tickets to buy and this was at least 5 minutes after they had gone on sale with Ticketmaster. That particular time I was also on hold on the phone with Ticketmaster for a live representative & on hold on another phone with the automated ticket system.

I have been battling with Ticketmaster for a refund for tickets that I attempted to purchase through their website, received an error code during checkout, and was charged without knowing I was charged. The error code prompted me to contact customer service during checkout, which I did, and no order was found. I then ordered a second pair of tickets believing the first order did not go through. I was then charged for both pairs of tickets. Here is my story.

I bought tickets for a show that was called off. The show would take place at the Madison Square Garden, NYC. As I don't live in America, I wouldn't be able to attend the show on the rescheduled date. I tried to get in touch with Ticketmaster, to send an e-mail to get a refund and it was absolutely impossible. The only way you have to write an "e-mail" is using of the site's page. But successive error messages appear and you will never be able to finish your message. They say in the FAQs that when a show is postponed, you are immediately informed. I was never informed of anything. I just could see in my Ticketmaster page that the tickets had their dates automatically changed. But how could I attend the show on the new date if I don't live in the US? Now I have just found out that the show has been cancelled again, and now for good. They say that in cases like this, the fans get their refund automatically. I can't barely wait to get my refund. Will I get it? To tell you the truth, I want to believe I will, but because of the problems I have had with this Ticketmaster site, I am not that sure. I hope I don't have to argue or go through a battle to get my money back. Hopefully they will refund me automatically as it is promised on the site.

I am a regular user of Ticketmaster in the UK - mainly for rugby union events. I have found, of late, that when I get to the section to pay, the system just puts me on hold. I have tried ringing but just get referred from one number to the next and then finally back to the FAQ site, which simply does not seal with my issue. I am now missing out on purchases and get the feeling that Ticketmaster systems deliberately obstruct a customer from resolving their problems. It is also, incredibly time consuming when the customer is having to do all the chasing.

My mother purchased tickets from Ticketmaster for a show my brothers band was headlining, out of town (2.5 hr drive). Due to the short time frame she opted to pick up tix. She tried to pick them up locally & was told Ticketmaster cannot print tix that aren't local, but she could go to that locations site to get tix she purchased. She drives the 2.5 hours goes to pick up tix, & they tell her that b/c her Card declined the first time it was ran, but approved the second time it ran thru (got no clue why) they were unable to release the 4 tix she purchase ($200) to the show but she could buy more tix & then call Ticketmaster for a refund on the first tix she bought. She bought 3 more tix, which were cheaper & immediately started calling Ticketmaster, over & over & over until her cell went dead, she recharged & repeated calls, no one EVER picked up.

I attempted to purchase tickets for Kroq acoustic Christmas during online sale and was denied tickets during payment process because your faulty system said my 90260 zip code was not in Southern California. These are very valuable tickets and I want an explanation, not a hollow apology.

I was online and in my Ticketmaster account the very minute that the Garth Brooks tickets were available. It took about 5 minutes to get the view tickets window download, but as soon as it downloaded, I immediately requested tickets. I used two computers and requested 4 tickets on each computer. I did not change screens or refresh during the next 2 plus hours. I had to restart the ticket search at least 15 times with each computer because the searches were unsuccessful. How could they take 10-20 minutes and be completely unsuccessful. Toward the end they became shorter, but no more successful until the nosebleed seats were found.

We purchased tickets through Ticketmaster on 11/10/14 for a comedy club performance. We subsequently saw an additional $25 charge for insurance which we did not request. What they do on their website is have a box already check marked for you to get the insurance. How deceitful. It is fraud. We need to contact our Attorney Generals Office and complain.

Purchased tickets with a friend during a pre-sale event. She purchased her two using the seating chart for our venue and I went in immediately after on my account to purchase my tix in same row. I was logged into my account and selected my seats and they were added to my cart but when I tried to complete transaction I just got a popup error saying something vague about problem with my seats and telling me to try again. When I tried to refresh the page to see if that helped, it kicked me out. Told me tix weren't on sale. Apparently what happened was I was in the MIDDLE of my transaction when pre-sale ended so they didn't even let me finish my transaction. I felt that was an issue on their end and even though I knew they wouldn't sell me my tickets now since public sale had started, we could at least reach a compromise. They were completely unwilling to help or even be gracious or apologetic about their website issue.

Basically I am screwed over $ 200 because of Ticketmaster's will not let me transfer MY tickets that I paid for, with MY money to my older brother since I got called into work and will not be able to make the venue. I would be happy if they let me transfer the tickets or sell them back to them but it's apparently not a possibility. Called their customer service and all they did was waste my time sending me from representative to representative. Ticketmaster was the only site we used to buy tickets, but now will think twice about ordering from them. I just don't understand how a company like this is still running.

I ordered 4 tickets through Ticketmaster 2 months ago. I just received an email - "due to human error" We have encountered a problem when attempting to fulfill your Memphis Grizzlies order for 12/19/2014. Due to human error the original tickets in section 115 are actually in section 118. The remaining seating information is accurate (Row U). I do apologize if this causes you any inconvenience, but we were hoping you would be willing to accept these tickets. Please let me know what you think, you can easily reply to this email, it will come straight to my desk." SO AS I GO TO THE SEATING CHART, I AM NOW BEHIND THE GOAL! SO MAD THAT THEY CAN DO THIS TO MY BOYS! I BOUGHT THESE ON THE 2ND DAY OUT AND NOW THEY HAVE BOOTED ME OUT! DO NOT BUY FROM TICKET MASTER!

Purchasing Tickets for Garth Brooks concert in Lexington online was a fiasco. The system "overloaded". They were surprised that they had an issue after putting 2 concerts on sale at the same time. Their antiquated system crashed and started randomly assigning shows. We show up at the event and tickets were printed for 10:30 pm show - instead of 6:30 show I had purchased. TM assured me I was mistaken - except the 10:30 show was not an option to purchase originally. I have purchased tickets through TM since I was a teenager 37 years ago. Back then the issue was getting through on the phone. I don't mind the fees if they would provide a decent service. The artists should find another service that would change things if a few acts bailed out.

I was transferred from a discount ticket site to Ticketmaster for tickets to Legends in concert at the Flamingo in Las Vegas. Filling out the purchase order Ticketmaster accepted the promo code twice, once at the beginning and at the very end. After submitting the order I found I was charged full price plus a fee which amounted to about 20% of added price. I was not too worried because they had a 72 hr. refund policy in the contract.

Does anyone else think it's a crime for Ticketmaster to add $12.50 fees to EVERY ticket sold for an event? I won't use them again!

This is a warning to anyone who purchases tickets from Ticketmaster. They routinely engage in a fraudulent practice of adding on ticket insurance for about $25. Last February when I purchased four tickets for an event they had a clock ticking down giving me very little time to complete my transaction before canceling. Somewhere in the process they have you check a box for the ticket insurance. I must have missed it because I didn't have time to read through the agreement. When it turned up on my final bill I called Ticketmaster to complain. After much hassle they canceled the ticket insurance and refunded my money. I thought that would be the end of it.

I purchased tickets through the site and in no time through the process did it explain I was purchasing resale tickets. I purchased tickets for wrong game and went to exchange my tickets and was informed it wasn't possible. After speaking to a supervisor was advised to resale so Ticketmaster could make further profit from me.

Bought a ticket through Ticketmaster, unchecked any boxes I saw ticked but still found they added ticket insurance at the end. I did not require ticket insurance and did not select it. They had obviously preselected it somewhere. When it came up I tried to go back to find and unselect it but the payment went through without my approval. Rang Ticketmaster immediately and they basically said tough luck. This is not our company, it is another company. You should have seen the tick. This is simply online theft with Ticketmaster helping itself to amounts of money out of people's accounts without their consent. Ticketmaster appears to be a thoroughly dishonest online company and needs to be investigated. I am reporting it to NSW Dept of Fair Trading as it is breaching Australian law.

I had not intended to purchase tickets for this concert. The next thing I know Ticketmaster emailed a confirmation that I just purchased two tickets for Bryan Adams at $350.00 each. When I contacted Ticketmaster to explain the error they told me there was a no-refund policy. I continued to tell them it was an error and I had not intended to buy tickets. They might as well have just hung up on me. Their complete and total disregard for customers is the worst business practice I have ever experienced. Ticketmaster has a strangle hold on the entertainment agency, basically it's a monopoly and as consumers, we should combine all our efforts to boycott or at least stand together to fight this type of business practice.

I am from the UK. We bought 6 tickets to go to the UFC fight in Las Vegas from ticketmaster. The whole fight card got changed and is basically totally different to the one we bought tickets for. I've asked ticketmaster for a refund as the actual fight we want to see is now scheduled for January. They said there was a deadline to apply for refunds, and it's now passed. But I was never informed, they never emailed me, didn't post anything online regarding this. Totally can't believe they can get away with this, definitely won't be using them again!!!!!!

In July 2014, I purchased two tickets to see Rise Against at the House of Blues for me and a friend. I did this by clicking on the event on the House of Blues website and was then redirected to Ticketmaster to purchase the tickets. I went to print out my tickets yesterday and noticed that the tickets themselves say the wrong venue and the wrong date (the tickets I have are for a concert in Kansas City, Missouri... This is over 21 hours away from me). I KNOW I purchased the right tickets. I go to the House of Blues all the time, it's my favorite venue. I checked what the seating charts look like to see if they look similar. They really really don't. I also know I would have checked the information to be correct over and over again. So I called Ticketmaster to try to fix the problem, neither concert has happened yet. Figuring, at the very least, I would have to spend twice as much on the tickets to the concert I wanted to see now because there are only resale tickets now that it's September, unlike in July when I thought I had already purchased the tickets.

I had to cancel tickets to a college football game due to my brother having a heart attack. I was within the 72-hour cancellation policy & called the so-called customer service line. Be prepared to wait, at least an hour or two, be prepared to be transferred numerous times to TICKETMASTER NON-CUSTOMER SERVICE & THE EVEN MORE UNORGANIZED SALES DEPARTMENT representatives who offered no help, no guidance, no remorse, no dignity, or compassion regarding my situation.

I purchased 3 tickets online and had a coupon to redeem. I did not see the option to redeem the coupon while purchasing the tickets. I later called Customer Service to see if they would assist me by refunding the amount of the discount and I was told they would not as they do not refund tickets. I find it hard to believe that they are unable to refund and resell me the same tickets with the coupon being redeemed. Very poor customer service! I will be purchasing my future tickets elsewhere.

There are 2 separate incidents:

I purchased tickets on May 12, 2014 to see Coheed and Cambria in Orlando, Fl on September 19, 2014. Apparently TicketMaster billed me for two tickets in Riverside, CA on September 5th. I know without a doubt in my mind that I did not make the mistake when purchasing the tickets. TicketMaster offered no help, no guidance, no remorse, no dignity in the mistake. They were VIP tickets for a band that I have been waiting to see for 8 years. I am beyond livid, and will never trust their services again.

I used Ticketmaster to buy tickets for a John Hiatt concert. Three shows, Mon/Tues/Wed. I bought 2 tickets for the Wed show and read on Ticketmaster's site that refunds and exchanges can be made within 72 hours. I realized I couldn't go on Wed so I called to exchange my tickets for Mon's show. But Ticketmaster refused. Said that promise of refunds/exchanges w/in 72 hrs only applies to "certain venues". All I wanted was to move my tix from Wed to Mon. No one -- not Ticketmaster, not the venue, not Hiatt -- was going to lose a penny. But Ticketmaster refused. I even spoke to a manager who just kept reading the company line about "certain venues". Very disappointing. Don't trust Ticketmaster.

I purchased resale tickets through ticketmaster only to find that I was sold ones for the game a week prior to the one I wanted to attend. When I called ticketmaster the guy kept saying "there is nothing I can do." I was not refunded the $135 I spent for tickets I could not even use nor was I credited towards a future event. On top of it I tried purchasing the tickets 3 times only to keep getting kicked off the ticketmaster website and had to change my password. I told the guy about this problem too and still all he could say was "there is nothing I can do." Very highly disappointed in how this situation was handled and it makes me not want to do business with ticketmaster ever again.

This is the worse business I have ever dealt with. I resold tickets through Ticketmaster - received email saying I would get my money in 5-7 days. Waited for the promised email to direct me how to verify my bank account and verified the deposits on my checking account. Now I get an email saying it takes another 7 days before I got my money. When I questioned why the delay, no one would give me an answer. They also tried to make it seem that our bank was the delay in accepting the money and I needed to call my bank. They send two very small deposits into your bank account and you have to get on their website and enter the deposits in and somehow that verifies your account. Now I am told it takes 10-13 business days to receive my funds.

I ordered tickets for Dave Matthews Band in Florida (I live in TX) for my son. Ticketmaster changed the delivery AFTER I placed the order and was charged, from standard mail to will call pick up only. They would not allow my son to pick up the tickets. They would not change the name on the order. They said I was the only one who could pick up. When I pointed out that I was in TX and ordered them as standard mail delivery, they said that the "artist" came back to them after tickets went on sale and requested that all tickets be will call pick up only. To which I replied "I don't care what the artist said, but if you sell something as one delivery method, you shouldn't be allowed to force the delivery method at least without offering a refund." They told me that I could get a refund, so reluctantly I agreed to a refund because I had no other choice. Then after the concert, they came back and said that my request for a refund was denied. How is this remotely legal? They made it all but impossible for me to get the tickets, they told me I'd get a refund, then AFTER the show was over, they said no refund.

When purchasing tickets to an event I received an error message ("If you're seeing this, we're sorry. For some reason we couldn't complete your request. Please try again") so I did and it turns out that the first transaction was actually processed too. After numerous attempts to assist with this, I am continually told there is nothing they can do because the tickets are "resale" tickets. Ticketmaster's site throws the error and they cannot do anything. On top of this I am given incorrect information about my ability to resell the tickets through Ticketmaster as I am from Canada and the option does not work. I have to use another site and in the process, the fees to resell mean I have to price my ticket upwards of 20% high to try and recover the cost. This is ridiculous.

I'm from Brazil and I'm a Green Bay Packers fan. I bought two tickets to attend a game at Lambeau Field on November 16th, 2014 (even living abroad, with no problem at all). However, for a particular reason I needed to give them up. I'd got in touch with Ticketmaster trying to cancel my order, but I was told I can't. But I was informed I could sell it on the very website, with no problem. But, despite the fact they didn't send them yet (I have no barcode, but they promise send it to me through Nov 7th). As a foreigner and living abroad, I'm unable to be paid. They pay only by check (and obviously I haven't an American Bank Account). I demand to be reimbursed and, as I have no reason to hold those two seats on this venue, I'll gratefully release the tickets.

I have not been to a concert in 20 years. I purchased 2 tickets to the James Taylor concert on February 21st, 2014 for the concert that is tomorrow evening August 5, 2014 in Alpharetta, Ga. For 3 days I have been trying to secure my tickets. I have called 3 different #s for help to no avail. I called the Box office and they said to call a special Customer Service which I did and got a recording.

I went on Ticketmaster to purchase three concert tickets for Drake & Lil Wayne. When I hit the confirmation button after putting in my card information, it informed me that there was a server error. I did not receive an email of any kind so I assumed I didn't get the tickets. I called Ticketmaster to notify them of the problem & the representative told me my debit card would not be charged. I then went on the next day to try my purchase again, & the same error message popped up. I tried again the next day, same thing again. I looked at my Ticketmaster account & it said that I had purchased nine tickets. I also looked at my bank account & I was in the negative $450. I was charged a total of $570 when I had only meant to spend $190 on three tickets. I called to let them know & they told me my money would go back in my account in 3 to 7 business days. When it got close to the 7th business day, I called to find out what was taking so long & the man I spoke to was extremely rude to me, he made it seem like it was my fault this happened & gave me really bad attitude. He also told me to call MasterCard because Ticketmaster didn't have my money.

This is the worst company ever. They screwed my sister over very bad. The transaction kept saying it couldn't go through. Then they charged her three times. She never received tickets for any of the transactions and they refused to refund her. They said, "Sorry, ma'am that's our policy". Real ** policy you have... Apparently they strive to ** over their loyal customers.

Last Sat. July 19th, I "tried" to attend a concert I bought tickets through Ticketmaster to see Journey and Steve Miller Band at the White River Amphitheater south of the Seattle area. The venue was in such a miserable, hard-to-access place and managed and staffed so poorly, it took me 5 hours to go the last 12 miles and I along with MANY others, missed the concert entirely. I'm now sitting with tickets for August to Santana at this same venue and have no desire to be put through that kind of irritation again. I called T.M. and explained the circumstances and asked for a refund. They said my only option would be to re-sell them myself. Nobody... the Live Nation venue or Ticketmaster wants to take ANY responsibility here and I now stand to be out another $300 on top of the $300 I lost this weekend.

We bought tickets for my 14 year old niece to see Beyonce's on the Run Tour. We chose our seats carefully because my niece is short and we wanted her to be able to see and enjoy the concert. When we got to concert we're given new seats on the side of the stage where she could not see anything. She did not enjoy the concert. We could have listen to Beyonce's music at home instead of paying almost $600 dollars for nothing. I am not please and very upset. Beyonce is my niece's idol and to go to a concert that we had to drive to from Arkansas to Houston, TX and not get what we paid for is unacceptable.

Sold tickets through Ticketmaster - received email saying I would get my money in 7 days. Waited for the promised email to direct me how to verify my bank account and never got it. When I sent an email to customer service on day 6, they actually THANKED ME for reaching out to THEM and told me how to verify my bank account, then said it would be another 7 days before I got my money. When I questioned why the delay, no one would give me an answer and lied to my husband and to myself trying to make it seem that somehow we did something wrong to slow the process. They also tried to make it seem that our bank was the delay in accepting the money. They send two very small deposits into your bank account and you have to get on their website and GOOD LUCK finding where to enter the deposits in and somehow that verifies your account. We were never able to get to an answer that made sense as to why this was their process.

I bought 8 tickets altogether for two different shows. I was automatically charged for the insurance which I neither want nor need. So tried to get through to someone at Ticketmaster for a refund. The email option on the website was not working and it took me two hours to get through to a person on the phone. I kept getting cut off using the number for customer services (0333 321 9999) but got through to someone after waiting on hold for 20mins (0844 499 9999) only to be told that I have to call another number for a refund (0845 641 9727). I will be calling Mondial on Monday as they are not open on weekends and hopefully will receive a refund. A very underhanded way of getting money out of people.

Yesterday, purchased on Ticketmaster two tickets on map which showed 'blue dots.' After purchasing, I realized that the tickets were way, way back @ MGM, so immediately contacted TM to see if I could exchange them for closer tickets. After several e-mails back and forth, I spoke to actual person today and she stated that I could not exchange tickets as I purchased 'resale seats' which were 'red dots' on map. I assured her that I did not purchase 'resale tickets,' but she pretty much said, "Yes you did and there's nothing we can do to help you!" Well, maybe from now on, if I want closer tickets, I might as well buy on 'Stub Hub' or some other website that allows 'scalpers' to post their resale tickets. Obviously it is not that secure on TM either! Signed disappointed in BC Canada. :(

We had purchased tickets for the Chicago Architecture Foundation River Cruise for a Friday evening cruise. My wife was flying into Chicago to meet me, but her flight was canceled. I called Ticketmaster several hours before the scheduled cruise to request an exchange of tickets for another cruise during the same weekend. Mind you the cruises are conducted multiple times per day so it was not like I was asking for money back or to exchange for a completely different event, just a different time. They flatly refused to make an exchange or discuss other options resulting in our being out $75.70 face value of the tickets and Ticketmaster's fees.

On March 4, 2014, I ordered two tickets online for the James Taylor concert at the Jones Beach Theater on Long Island at a cost of $143.50. No immediate email confirmation of the order was provided. The charge came through on the credit card, without the name of the performer, so it seemed legit and I paid the charge. On April 26, I received a confirmation email indicating that Ticketmaster would shortly be sending my Country Megatickets. These tickets are for two shows - Rascal Flatts and Lady Antebellum, neither of which I have any interest in. I did not receive the James Taylor tickets, which I had ordered.

I purchased tickets for the Miami Heat Playoffs Game on 5/24/14 for the specifically for resell purpose.... When trying to update the tickets price to get the tickets sold about two hours previous to game time, I was unable to adjust the price.....I received error that "Sorry! The service requested is not available at this time..." I thought this might be a problem with my phone, but tried laptop, and received same message. As a result of me not being about to adjust the price, I was unable to adjust the price to market value, and was not able to sell these extra tickets.... I even called a representative, they told me that you cannot adjust the price, but I have been season ticket holder from the Heat for over 8 years, and have been using the ticket exchange, and have never have this issue.

I went online to order tickets to the Motown Musical show as a Mother's Day gift for my mom. Found great seats for a matinee. During checkout, I was asked if I would like the Suite Service. At 45 bucks per person (there's four of us), I of course declined. Went to checkout, saw my total, was totally excited. Until I go to print my tickets and realize that the charge for Suite Service was tacked on. Immediately called Ticketmaster, who informed me that my seats come with MANDATORY Suite Service. If it was mandatory, why was I asked if I wanted it? Then came the ubiquitous No refunds, no exchanges, thanks for letting us rip you off with our fraudulent practices.

I went to our Landmark theater box office in Syracuse, NY at 10am to buy Jackson Browne. They said I can't buy tickets until noon. The explanation is, Ticketmaster sets the time they can sell these tickets. Ticketmaster was selling the tickets to this concert online for more than double the price. Ticketmaster also took all good seats! Corporate America strikes again! I'm disgusted!

I think it's unbelievable how Ticketmaster can call itself a great way to buy concert tickets. I wanted to go to the 50th Country Music Awards this year... But I see the tickets sold out in 18 seconds. Now I see why when I open up the web site Stub Hub and see that the brokers have thousands of tickets listed for WAY over what the general sales were for. On the ACM web site it clearly states ticket prices: $250 Party Zone (Standing Floor), $250 Reserved (Seated), $150 Reserved (Seated), $95 Reserved (Seated), $60 Reserved (Seated).

Ticketmaster LIED about seat number when there was none.

Two separate occasions tried buying tickets through Ticketmaster. Both times searched for tickets within 3 seconds of site becoming active only to repeated be told High Demand no matches. Today just like prior time, ticket brokers already began listing tickets on StubHub. Guess if you're not a broker you cannot use Ticketmaster. Why don't the artist simply sell tickets direct or Ticketmaster find some way to establish filter to eliminate power dialers and brokers.