Ticketmaster Reviews

Ticketmaster is a rip-off, and I strongly advise against purchasing their ticket coverage. They will find every possible way to deny refunds. I was sick and couldn’t attend an event. During the online process, they asked me to provide information as if I had visited a doctor. It’s ridiculous! They will never benefit from my business or anyone else’s. I know this for a fact!

I just want to say this Company is stealing and not return the money of concerts cancelled. If they have problems with the artists, it's not my problem. I did business with them Ticketmaster she should respond with my money back. Be very careful.

I paid $1032.00 VIP to see Cat Stevens in Los Angeles California on October 22, 2025. We got notification on September 29th 2025 that all concerts were postponed due to visa issues. No refunds allowed, have to wait for rescheduled dates to be able to get a refund if deciding not to go. After losing money from the postponed concert I don’t want to attempt to try again, I’ve attempted through chat and waiting long lines on the phone to speak to someone. I explained I just want a refund. Don’t want to go due to loss of money and the inconvenience it’s caused. They will not budge. The rescheduling could take forever. I explained I bought a ticket for a certain date and it was cancelled and should be able to get a refund. She said it wasn’t cancelled. It was postponed. I stated no it was cancelled. I do plan to dispute with my bank very soon. A terrible business to deal with.

Tried to purchase tickets to an event and were told the order didn't go through and to try again. Tried again and order was successful but we were charged for both sets of tickets. Tried to get a refund through customer service but they wouldn't do anything for us. Lady on the phone took no accountability and told us she would do nothing for us. Very poor customer service. Deleted the app off of my phone.

This company is bad. Bought a ticket for $300 from Vivid Seats that in turn sent me to Ticketmaster for my link to access my ticket to the Eagles at the Sphere in Las Vegas on 10/11/25. Ticketmaster never sent the link. Called Vivid Seats and Ticketmaster for an hour before the concert started trying to resolve the issue to no avail. I was in a continual loop between Vivid Seats and Ticketmaster directing me to change my password (which I did at least 10 times). The link to my ticket never arrived. The Vivid Seats application sent me to Ticketmaster site which produced a link that sent me back to Vivid Seats/change my password screens.

It never fails! I get in the queue 15 minutes before the event starts. As I get to the last few minutes, I get kicked out! I get back in, and now I'm over 3000k in line. It takes about another 15 minutes after they go on sale to pick tickets. Once I'm in, there are no tickets left except for lawn and wheelchair accessible tickets. OH, and RESALE FRIGGIN TICKETS! Why the heck are there already resale tickets for triple the price? HMMMMM... Scalpers! It is 2025! End this ticket price-gouging BS already! We're sick of it and this is essentially making it possible for lazy scammers to make quick money. After all is said and done, only higher-class individuals can afford the tickets. A ticket reseller should NEVER be able to relist a ticket for any higher than what it was purchased for and it should be illegal for them to do so on third-party sites. PLAIN AND SIMPLE!

If I could give negative stars I would. The process and customer service was terrible. The wait times are long and the agents are not able to help. Never use this place!!!! They take your money and never even care about their customers.

On large stadium shows, NEVER buy your tickets thru Ticketmaster. U.S. Bank Stadium 2025 Paul McCarthy tickets can be had for $40 resale sites while ticketmaster is selling same section resale tickets for $120.

Purchased tickets on May 3, 2025 from Ticketmaster. Within a couple of minutes I received an email from them that my credit card had been charged & now I could access the tickets with a mobile phone with the Ticketmaster App! Whoa, camel, whoa! We live in a rural area with no mobile service, only landline phone. I quickly chatted with a Ticketmaster agent & asked what happened to the print-at-home option that I had used in previous ticket purchases. Agent said print-at-home was not available for this event, but not to worry, for $10 extra the tickets would be mailed via USPS. This was now my only option to receive the tickets. Their website states tickets will be printed, shipped, & arrive at your mailbox 10-14 days after purchase. The agent said, NO, with this event the tickets would be printed & shipped closer to the start date of the event, but not to worry, I would receive an email from Ticketmaster once they shipped the tickets.

Absolute 0/10. I had to try 5 different cards and none of them were acceptable forms of payment. The only thing the lady on the phone had to say was "just try more cards". I only have a debit and a credit card, like most people and I had my parents and my boyfriend all try to get tickets, but none of their cards were acceptable forms of payment either. I was on hold for almost an hour and it was not helpful in the slightest, and I will not be able to get tickets because there a huge bug in the Ticketmaster system and they are doing nothing to fix it. I also quickly received an email from ticket master from someone named Jimmy who just sent me stage side tickets which feels really scammy. This whole website is kinda crappy and I will never be using it again. Please save yourself and use any other ticket purchasing website.

Had tickets for an NFL game. I had the correct tickets. System kept glitching out. Had me reselect the same tickets which I did. They gave me completely different tickets and refused to refund me 10 minutes after I placed the order for an event two months out. Robbed me of $100 in fees because now I have to resell and choke on the fees otherwise the tickets won't sell. Scam artists.

I had an awful experience with Ticketmaster. I purchased two Coldplay tickets for nearly $1,500, and I never received them. I called customer service multiple times, and every time they told me they would “open a case” and someone would call me back. No one ever called. Instead, they just closed the cases marked as “resolved” when absolutely nothing was fixed.

My Account is blocked and I didn't even do anything. Tried to appeal and it was denied without explanation. It "appears" like I'm using multiple IP's apparently? Like accessing my account from home, work, and other locations???? Ticketmaster.... do better.

Hamad in customer service was awesome! So helpful. Thank you for being so kind and patient with me. Walked me through every step and every question I had for him very thorough.. Well recommend a family and friends.

If I could give a lower rating I would. 1) It thinks I'm a robot sometimes on my home computer. 2) they charge unnecessarily high service fees (fee is on average 27% of the ticket price for this site- and I have seen it be close to 50% at times) just because they can. 3) Ticketmaster has a problem with scalpers buying up all the tickets then reselling them. They don't seem to even want to try to prevent this when other apps do this well. 4) I have to authenticate on a new device, like 3 times, and sometimes it takes a really long time for Ticketmaster to finally believe it's me, when MFA should be instant. Overall it's a PIECE OF CRAP website that overcharges and only cares about profits, at the expense of the consumer base. The only reason it is used is due to the MONOPOLY they have on the market. From day 1 until present day I have never had a good experience with Ticketmaster, nothing has changed.

Do not buy your tickets here, they will lock you out of the app before you can use it. It state my IP address was blocked and I cannot use the app. I would never trust this company in a million years.

I recently went to a live event in Portland, and took my son. It was a birthday surprise (on his actual birthday), something he really wanted to do (that I originally told him he wasn't old enough to go to, so he would think I couldn't take him), and would be his first live event. I originally purchased tickets through StubHub, and that was a terrible mistake I will never make again. At the time I didn't know I would have to transfer the tickets to Ticketmaster, otherwise I would have just purchased through them directly. I spent an hour and a half on the phone with stubhub trying to get my tickets, but it was a losing battle. I was told I could still purchase tickets from TM, and refund my previous purchase. I couldn't afford two new tickets the day of, without immediate access to the refunded tickets money.

Paid for Sphere tickets with CC. Ticketmaster never put them in my account. TM stated they didn't have an email associated with my order so they wouldn't refund to my CC. I have only had an account for the past 10 years with TM. Luckily my CC company immediately credited my account and went after TM.

A friend purchased Laney Wilson backstage for my 62nd birthday. I have Parkinson's; this was a dream come true. He explained to them the circumstances about the transfer so I could get the whole VIP package. They promised they would get back to him and never did. So now I take my chances when I go out there Saturday to see if I can get in. These people are horrible.

I was told I would get the money from my sold ticket up to 7 days after the event date. It has been 7 days, and a customer service rep told me it was processed 4 days after the event and I need to wait 7 days after that to get my money.

The selling process needs to be looked at. I'm very unhappy that I sold the tickets and I have to wait until after the event to get the money makes no sense. I also wait an hour and a half on the phone because I got hung up on the first time. It’s the worst experience I’ve had selling tickets.

Ticketmaster engages in unethical business practices. I have been dealing with a customer service issue with them for over a week and even though I had case number for my issue they failed to document properly the details of my conversation with them and made no effort at all to resolve my dispute. I asked for the recordings of the phone conversations from my calls with the customer service reps but they have refused to provide those to me. Don't ever use this company to order tickets. If you have a customer service issue be sure to document EVERYTHING as they conveniently lose documentation that they claim to take down in their notes. I have not even had anyone from Ticketmaster reach out to me, even after repeated attempts to resolve the matter. Stay away from this company, there are other options when it comes to tickets.

Do not use the Ticketmaster hotel services! There’s a glitch in the app that moves the dates around and when you book them, it will choose the wrong date and they will not refund your money. I had this experience and got nowhere with Ticketmaster. In the meantime, it’s a third-party app and the hotel also will not refund your stay. You are stuck.

I bought tickets for my family and myself to a concert, and I needed to sell the tickets since we could no longer attend. They offered only a fixed price, which was less than half the purchase price. On top of that, they charged additional service fees per ticket that whittled the return back even further. Then, I learned that I won't get any of the refund/sale-price back until after the event, which is still months away. I was surprised by how bad their consumer policies are.

Stay away from this company. I won't share previous difficulties with you but today's was another scam. I paid $7,000 for a pair of front row tickets to Lady Gaga in Toronto, seats 4 and 5 row 1. When we arrived they said we were now in the 3rd row as 'The Venue' added rows 1A and 1B at the last minute. This is purely 'Bait and Switch' tactics with no accountability. It's time we put an end to this sort of stuff. As we were sitting there we checked the Ticketmaster seating map for the show we were at and it still showed our seats as front row 1. 1A was shown added 4 seats to the side at each end and no 1B. The premium was for the front row seating and then it was switched.

I bought & resold tickets (after deciding not to go to a event) but I have to wait MONTHS to receive my payment!!! What's up with that? They got my $ and are holding onto it until after the event. That's a 5 month span. Rip off, I won't use them to resale again!!

The site promises a lot but it seems like the more effort I put into trying to get tickets, the more likely it is that the website crashes. It's so frustrating that a company that charges so much can't make a better website.

Was looking at tickets for a Sabres hockey game when the Ticketmaster app changed the game I intended to buy tickets for to another game with a different team. Thinking I was buying Sabres tickets, I ended up purchasing Panthers tickets when that was a whole other game entirely. Contacted Ticketmaster and there was no way to refund, transfer, or get my money back in any way. They would not cooperate to let us switch the tickets we bought to the game I intended, so I was forced to sell the tickets. The rep we talked to said that we went straight to the Panthers tickets when that was absolutely not the case at all. When looking at the Sabres tickets, the app kept bringing me to different games and I had to keep switching back to the Sabres game. Ticketmaster is filled with nothing but scamming, money-hungry rats that only care about taking your money and you should never buy tickets from them.

Horrible. Absolutely Horrible. Bought tickets and parking pass and can't log in to account. Customer Service and chat is unavailable until 9 AM when tailgate opens at 5 AM. This company should not be allowed to be in the ticket business!!!

Awful experience for people who are not electronic technically savvy. Then they blame the customer and report back to bands who the tickets go through, making sure the band ends up being the ones who apologize instead of them!! I would never recommend using them because if you have any trouble accessing your tickets after paying for them, and you risk traveling to your concert anyway, the band could end up giving you dirty, stupid looks.