Ticketmaster Reviews

Overcharged me for tickets on first sale, waste my money, stay away from website, sold for half what I paid and I have no recourse, they should have been cheaper. Why hasn't someone looked into the practices of this company

Huge technical issues. I purchased 5 tickets in the same rows. When Ticketmaster sent the confirmation, all the tickets scattered and they refused to change it. They asked 80 dollars to make the change for a technical issue they are responsible for. Fraud. Fraud. Fraud. And their customer service sucks. People are rude, their thick accent make it difficult to understand.

I never had any issues until l needed to book a concert for my 70+ parents who are not tech savvy and transferring the tickets and using only the mobile app is a mess. It will be painful just teaching them how to use it. There should be a paper option! I will never book a concert for them again on Ticketmaster unless there is a simpler way.

Possibly the greediest company to exist; up there with pharmaceuticals, lawyers and oil companies. I bought $80 face value tickets. Since the event had high interest, the ticket prices escalated as we were purchasing them through the Ticketmaster website. In the process of around 5 minutes, we paid $330 per ticket. That's because of Ticketmaster's greed algorithm. Also, now if you sell tickets on Ticketmaster, you only get paid after the event. So, they get paid now, they hold your money and you get paid after the show.

This is the worst website known to man. You’d think with the technology these days, they could make a competent website. Not to even mention the sales fees. I really really really really hope the CEO of this company stubs his toe twice today.

I purchased tickets during a presale event, assuming I was getting the best price. However, when tickets went on sale to the general public, I discovered that better seats were available for $150 less than what I had paid. This is deceptive pricing, as presale customers are led to believe they are receiving exclusive benefits, only to later find out they overpaid. When I contacted Ticketmaster for a refund or price adjustment, they refused to offer any resolution, stating that all sales are final. This business practice is unfair to loyal customers and appears to be a way to manipulate pricing to maximize profits at the consumer’s expense. Ticketmaster should be transparent about pricing and offer price adjustments when significant discrepancies occur. I will think twice before participating in a presale again.

I tried to purchase 4 tickets for a BlackPink concert coming up in July. I wanted 4 seats together, but instead I only got a pair of seats together, and other 2 separated. Why would I want to purchase separated seats? But the purchase still went through. I tried to get a refund or an exchange, and it was no possible. So I was forced to buy expensive seat tickets that were not together, and then I can't get a refund. Selling single seats that are not together, is going to be a pain to sell. I feel like I was scammed. I am not happy.

I ordered tickets. Went to the venue. I have a disabled wife and child. There was an elevator next to the stairs. The security refused to let us or then to use the elevator. I had to help both of them up 30 stairs then we tried to get to our seats. We were unable. We talked to multiple ushers who made fun of the situation and spoke down to us. We asked for ada seating and were denied. I have cooked a complaint with Ticketmaster and no word back and it's been multiple months and multiple calls to them. They are disgusting thieving company.

I hope no one is ever unlucky enough to go through the Refund process with Ticketmaster. I’ve been waiting to « hear back » about an escalated refund request for 3 weeks now. By the 2nd week, Agent Kay R from their Service Resolution Team II emailed me stating they tried to contact me via phone and will reach out again within 24 hours. It’s now been 5 business days and I haven’t heard back from her. I’ve followed up with her via email and their agents keep lying that someone will reach out within 24 to 48 hrs and yet no one reaches out. They really don’t care to say the least.

I think it's extremely sloppy look to pressure people to only purchase through the app or website when you can purchase over the phone what is the point of having customer service. I verified this again today and then I found out that when I was supposed to wait for the 2-minute review survey the representative Allen who seem to be from India, a lot of the representatives are from India or overseas, they always got somebody from India answering these calls that didn't even direct me to the review like he was supposed to instead I was on stall on the line till I finally hung up. They're they're a rip-off.

Rip off - Garbage app. Bought tickets through Ticketmaster and told I could only retrieve ticket barcodes through phone app. App does NOT work. Despite "hours" dealing with extremely poor customer service, loading, reloading, phone, computer - app will not work. Therefore NO tickets despite printout saying I have the tickets and a receipt for $$. Tried to escalate customer service and told it would take a manager 3 - 5 days to respond. Do NOT buy from this site. They will not help you. If your purchase goes sideways you have no recourse.

After leaving a review and requesting for a manager to resolve the issue, they gave me tickets for the same game and refunded me the difference due to the price increase. Thank you, manager Lisa was great!

Resold my tickets on the Ticketmaster app before I sold my tickets, during the resell process and after they were sold I was told 3 separate times I would receive my payout within 5-7 days after my payment information was verified. My payment information was verified, I call to confirm everything was good which it was. They then let me know their policy has changed and I wouldn’t receive my payout until 5-7 days after the event which is months away. Nowhere before, during or after the resell process was this new policy stated. The customer care rep stated the information I was giving was old and not update. Not sure why Ticketmaster has not updated their policy a month after it was changed. It's false information and false advertising seeing they stated “sell your tickets and receive payment with 5-7 days”.

I bought tixs in Sep for a concert that ended up being postponed brood a hurricane. When it was rescheduled for this coming May I’m not able to go and listed my tixs to be sold. They sold quickly and I was sent this confirmation in pic. I waited 3 weeks with no payment. Finally I called and was told, "Sorry sir you will be paid 5-7 business days AFTER the event." I called several times asking for a supervisor and was told they will call back 24-48 hours. I think he meant days!! So far no phone call and this business practice is being used by all ticket companies.

Ticketmaster should be banned by the government. It holds the position of a public service but is useless. I bought Dallas Stars tickets from their official website but it made me use Ticketmaster for the purchase. I’ve called and emailed them and still can’t get my tickets. If you’re a business owner and choose Ticketmaster you should be drawn and quartered.

Would try all other options before considering to use Ticketmaster, I attempted to purchase tickets to a football game last year, never received the tickets, they double charged me for 2 tickets then tried to contact them to resolve the issue for 3 weeks straight to be told there’s nothing they could do, complete robbery

I purchased tickets to Aerosmith almost two years ago. They cancelled for health reasons then rescheduled for November then cancelled the whole thing after Tyler's voice checked out for good. Shortly after I went after my refund for my ticket, they told me it was delivered by a secondary seller and said they were off the hook. They gave me an e-mail of my supposed seller and it was a dead end. They are still claiming they are off the hook for my $167 for my ticket. My payment records show I paid Ticketmaster but they are stonewalling me. I reported them to the BBB but they lied to them too. I will never buy a ticket from them again. If there is not an alternate seller I will not buy tickets to future shows.

No help as the tickets are for the wrong date. I spent hours trying to rectify and were told nothing they could do. It's shameful the way they handle customer complaints. The hold piano music is enough to drive a person batty.

Yesterday we purchased tickets on the Ticketmaster website with a Bogo offer so buy one get one free. The code was valentine. It was still active. Still available because we just received the message that the tickets were available as Bogo. Upon selecting two tickets and going to check out and entering Valentine I didn’t pay attention after that I assumed in their end it would be correct. They charge full price for both tickets. I reached out to customer service you know that Chatbot AI. Such a wonderful thing not. Shame on Ticketmaster shame on their Customer Service and shame on not doing the right thing. It was their platform that made the mistake. We simply wanted a refund of one of the ticket prices which was acceptable being that it was a Bogo sale and I have a screenshot to prove but you know what? Now you can sell your ticket. How’s that gonna help?

I sold one ticket. I'm still waiting for the money. They don't answer the phone. I can't have a chat. It looks like they are doing tricks to steal the money. I never thought the owners of this company was dying for hunger. Or they are homeless desperate for a couple of dollars.

Was refused a refund by the Edmonton Commonwealth Arena, Ticketmaster, and then a dispute through my bank. I was given a stamp instead of a wristband at the venue and security didn't let me into the area that I paid for, even after showing them my ticket. Lawyers have been contacted and a report has been filed to the BBB.

Terrible site. We never got our tickets and talking to customer service was no help. We explained that we were retired and not tech savvy and asked for help. We didn't get the help we needed. After being on the phone w them for more 1 hour and 23 minutes we were exhausted with the process and gave up.

I wish I can give a negative review. Waited as instructed at 10am for Morgan Wallen tickets. Got through to only get kicked out. Went back in 30,000 people in front of me waited and get kicked out again. Now I get in and the tickets that were 120 are going for 600 and up. Shame on you Ticketmaster. Piece of trash company.

Awful experience as always with Ticketmaster. Signed up for presale for a concert and continue to get a message that says unusual activity on my account and won't allow me into the presale. Great thing I got presale access for absolutely nothing thanks to Ticketmaster!!

I had an event that was postponed and then later canceled. They told me it would be refunded in 14 days however it has been much longer than that. When I tried to contact customer service they were rude and dismissive. When I check my account in the app it is now not even showing that I purchased the tickets in the first place. This is the worst platform to do business with. My entire experience with Ticketmaster has been horrible. They make it so hard to even contact anyone and once you do they are not helpful. The app glitches constantly and on top of that they don't give you any accommodations for your inconvenience. I will never give them another dollar again.

In Oct 2024 I noticed 2 tickets in my acct that I did not purchase. I immediately reached out to Ticketmaster to report it (thinking they could freeze or cancel the tickets?). The charges were not to my personal accounts so I was not greatly concerned. Ticketmaster did nothing, someone used the tickets and now my account is frozen. When I called to discuss, I was told there was nothing they can do; the tickets I currently have in the account are OK but I can't purchase more. Maybe wait 9-12 months and try again or create a new account? What? You must be joking. Since they have a monopoly on the ticket industry, I'm pretty stuck and guess I have to make a new email account and a new Ticketmaster acct. Ridiculous. Each time I've called customer service it's taken over a week to get a return call (impossible to just reach someone).

They sent my refund to the wrong place/ people and REFUSE to give my money back. $500!!!! Yet they wanna blame EVERYONE else. GIVE ME MY MONEY BACK!! I’ve been fighting these people for my refund for over 3 whole months!

Ticketmaster changed their payout policy Jan 8th. Absolutely unacceptable practice of holding both buyer and seller money until post event.. Any lawyers out there that want to fight live nation.. Think about it. If they sold same ticket 5x for 200 each they would be holding 1000 plus fees for each of the sales.. Lets get this practice out there.. Meanwhile their brokers at TRADEDESK WHICH IS TICKETMASTER COMPANY GET PAID ON FRIDAYS. TRUST ME I KNOW THEY ARE FRAUDULENT TAKING MONEY FROM BUYERS, SELLERS.

I wasn’t going to write a review until I realized my terrible experience with Ticketmaster was not unique. Indeed, it’s pretty common. I bought tickets to a Jan. 23 show for 8 PM. I purchased the tickets Dec. 4 at 11:30 AM, hoping to have actual tickets as a Christmas gift. I also paid extra for UPS second day air. Instead, Ticketmaster put a delay until Jan. 9 on the tickets. I was a little disappointed not to have actual tickets to wrap up, but no problem. It was still a nice surprise for my husband.

Purchased presale tickets for a concert in July. When I purchased the tickets accessible seating was not an option. Immediately called Ticketmaster and was told I had to call back in 3 days when the tickets went on sale to the general public. Asked to speak to a supervisor and was told there were none available and someone would reach out within 24-48 hours.