Ticketmaster Reviews

If I could give you no stars, I would definitely do so. Your policies are ridiculous. I purchased 4 tickets for Hells Kitchen in Cincinnati. Because of the snow storm I called and asked them if I could switch them to Thursday before the snow storm. NO you cannot. You cannot resell or transfer them either. What a terrible experience! Never again Ticketmaster! You have completely monopolized performances. I won’t purchase again from you.

Tried to purchase Canuck tickets. Kept getting a message “Error has occurred try again.” Kept trying and now I have 5 charges of $267 On my card and still no tickets. The operator told me I would be refunded in 24-48 hrs. But still no tickets. Great system. They take my money 5 times for the same pair of tickets but when it comes to a refund I have to wait.

Horrible customer service. I have been contacting since purchasing the tickets and keep getting told someone will contact me in 24 to 48 hours. It has been over a month and several times contacting them and still nothing resolved. My event is 6 days away and I still do not have the tickets.

I called because the online app from mobile phone and computer was having technical issues allowing me to select the payment method. She asked me about reinstalling, done, delete and re add payment method, done, was I on a proper internet connection, done. Told me to contact my payment method companies to fix that and I tried to explain that I have valid payment methods like paypal and credit card and she continued to tell me it was a payment method issue. I asked for a supervisor...refused. I asked for another agent...refused. Then she says, "I think I have resolved your issue" and I clearly stated, "No you have not and I would like to speak with someone else"...she refused. Then hung up on me. Terrible experience so I bought tickets elsewhere.

Honestly, the only thing you offer me is tepid convenience at best, major inconvenience too often. Your fees are exorbitant and far too often, you're the only choice for buying tickets. You're basically legalized scalpers that have nearly monopolized your market and I absolutely hate using your "service." You're app is clunky and often doesn't work properly, and I hate your fee structure. I think your business practices should be heavily regulated to be more consumer focused, instead of consumer fleecing. Have I mentioned that your fee structure sucks? I'd go to many more performances annually but your fee structure doesn't allow me as it raises the per ticket price too much. I'd give you zero stars if I could.

I bought a hotel reservation through Ticketmaster travel. I spent extra money for free cancellation, which I had to use a week before the event because they changed the event date and I was not able to go. They would not refund my money even though there was nothing specific in the fine lines for refund like natural disaster or pandemic. I did tell them that the event date was changed and I was not able to go, and I did happen to have oral surgery, which I still would’ve gone to the game with lots of pain medication but I also sent them a note from the doctor that I did have dental work done in case.

I purchased tickets through them for Disney on Broadway. I bought insurance for the tickets. The day of the show my daughter woke up with the flu. I called them, it was 4 hours before the show. I wanted to exchange them for another day. They refused, said the insurance was only for death or a car accident. Horrible customer service.

The app says "you're browsing activity has been paused, we've detected unusual behavior on your either tour network or your browser." Tried all of their suggestions, but nothing worked. Turned my phone off and on several times, changed browsers, changed wi-fi, changed locations, nothing worked.

In October, I flew to England to watch Cleveland Browns professional football game. Your app went down and I was unable to get into the game. You all comped me with a refund for the money I spent on the ticket. Now I have this gift card and I want to use it on a Cleveland Browns professional football game that I missed because of your app going down. After having to call because a gift card payment type was not available, I was told that, "Even though you missed a pro football game because of us, we ain't going to let you use that gift card on a pro football game." What's up with that? Can I just get my cash back? **.

My phone was hacked. Had to replace everything. Bought tickets over 300$. Claimed they couldn't find anything so they gained 300$ and I had to purchase 3 more tickets.... They need another way of getting people their tickets. This is sad.

Gift cards expire in 6 months. This is not right. Gift cards expire in six months. Gift certificates expire in six months. This is a real scam considering outside shows only in nice months. Just another slap in face by big boss Ticketmaster/LIVE NATION.

I was given a $350 gift card for TicketMaster. That card can only be used on tickets sold by Ticketmaster directly. But Ticket Master doesn't have tickets for sale directly anymore. EVERYTHING is bought up immediate and sold as resale. And you can't use gift cards on Resale. Which means... Ticketmaster gift cards are a total scam and they are useless. The responsible thing to do would be to regulate sales to all those damn 3rd party sellers.

Horrible customer service. They do not do refunds and if you sell your tickets you don't get paid until AFTER the event is over which was not explained to me at all before selling. The website said 5-7 days and then when I called customer service they said, "Nope. Sorry. That's not how it works."

Customer service rep spoke very broken English and did not understand what I was telling her. Charged me an upgraded ticket that cost an extra $26 basically for access to a “private bar”. The ticket is for my daughter who doesn’t drink. When I called back to ask for a refund, the next rep was rude and refused to refund the upgrade.

Worst customer service available.... was charged 3 times for tickets I never received and when I called for a refund, I was cussed at and told I had to call my bank for the refund.... Asked to speak to a supervisor, and I was hung up on!!!!

I am writing regarding the pricing for the MLS Cup tickets for Inter Miami. As a season ticket holder, I am concerned that the tickets are being priced at $1,000, when the typical cost is $150. We attempted to contact Ticketmaster and swipe the tickets, but we were denied.

Horrible, bought a hotel stay...TM wouldn't allow me to upgrade, though I would pay the difference...they Blamed the hotel, Hotel said they were fine with it if TM would allow that...TM would not. Then Hotel showed what they would have charged me vs what TM did...Huge difference in room price before fees!!!

I purchased Egg Bowl tickets on Ticketmaster.com. I have purchased tons of tickets from them however I guess they have not been resale tickets before. They emailed me my ticket but said, "This isn't your ticket. You will get another email to download your ticket." I never saw the email to download my ticket from a lady named Jamie, her email went to my spam folder so when I arrived at the game I only had emails from Ticketmaster and tickets that said this is not your ticket yet but luckily the lady let us inside the stadium. When I contacted Ticketmaster they were like, "Well you got in didn't you." even though I never downloaded my actual tickets from Jamie.

Every time I attempt to retrieve my tickets they want a password reset. Then after several attempts to get the code the code doesn't work. The website locks up. I call a representative and after a half hour of trying to help they suggest I call the vendor which of course they will say call Ticketmaster, They need investigated and shut down! I call them ticketmisery.

Impossible to get a refund. Terrible customer service. They control a lot of market for getting tickets. Would give 0 stars!😡 I originally got ticket from TickPick but they transferred it to Ticketmaster.

Gift cards are USELESS. What a dismal experience to have a $500 gift card that cannot be used for anything I would actually want to see. All tickets to broadway shows are off the table, and even if you could use one there you can't use it for resale tickets and that is all you can find on Ticketmaster these days because they let all the BOTS buy the tickets!!!! TICKETMASTER IS THE WORST.

Bought tickets for an event earlier this year. Concert was moved to a new date November 15 and we had to resell tickets. In August we re-sold our tickets on Ticketmaster and as requested, we verified our bank account with Ticketmaster, so as to receive funds. Was notified we will get funds seven days after the event takes place. Event held November 15, November 22 no funds. Called Ticketmaster and told funds would be in next day November 24th.. November 24 no funds… Just called again, was told processing wasn’t done till November 21st and no payment till November 28… 13 days after concert and 93 days after Ticketmaster received our money for the tickets… Feels to me like the process is being delayed to make extra money off of customers money on the bank float… I'm sure a more competitive marketplace might help get this fixed.. Especially given the exorbitant fees I paid to buy the tickets and then paid again to resell them…

We went to the MET for the “Twilight in Concert,” we were surprised by how everything completely went. Before we went we spent 2 HOURS trying to get our tickets from Ticketmaster. Ticketmaster did not upload our tickets prior the event, even though we paid in advanced in August of 2025. After we got to the MET, which was hosted by Ticketmaster (disclaimer none in which is the MET's fault, just Ticketmaster) which in no sort of explanation or prior knowledge we could not see ANY of which the left side of the screen which was showing the movie. This obstruction was caused by speakers for the movie that we were unaware of while buying these tickets. This was never brought up, which we thought was a good view that we paid $200 plus.

Add me to the huge number of dissatisfied TM users. Someone got around their security and stole two tickets from my account Got the classic TM runaround. Never again. Multiple phone calls and empty promises

Awful company who does not care about the fans one bit. Refuses to allow refund, re-sale or transfer of purchased tickets. Once they have your money you may as well be talking to a brick wall. They literally do not care.

This is absurd. I am locked out of part of my account. The part where I can search and buy new tickets. The other parts I can access. I get the message that suspicious activity was detected on my account and asking me to change browser, network or password. I have tried all three multiple times and I get the same message. I cleaned the cache and logged out and when back in, I get the same message. I called for them to investigate and the genius suggested I just set up a new account...wow. Then she proceeded to tell me (like she discovered this) what I told her. I have no idea where the fees are going? Certainly not to this stellar service.

I recently purchased 12th row orchestra seats for an upcoming show in Albany, GA (Manheim Steamroller) and paid top dollar for the event, $70/ticket. The venue was then changed to a new site and my 12th row orchestra seats exchanged for far right balcony seats. Not comparable at all. I chose the orchestra seats near an aisle as I have a broken leg with limited mobility.

I was scammed out of $203.00 dollars for a concert ticket with the insurance! I purchased a ticket on 11-07-2025 for a concert and I was told I would receive the ticket in about two hours. I never received the ticket and I was told I could not get my money back.

The app never gave me a barcode for my concert tickets. It just told me to download them to my google wallet. That didn't work in the app. I called support and had to do it online to add them to my wallet, but I still never got a barcode. Got to the venue and the ticket is a tap to pay on my phone. The guy says it hasn't been working on androids, do I have a barcode? NO. I spent the afternoon on the phone trying to get a barcode, and it hasn't worked! So, I have to GET OUT OF LINE and go to the ticket booth to get a physical ticket. The venue was standing room only, sold out show! I lost my spot in line and lost my chance at a better spot to see the show! Bring back barcodes! Tap to pay is not more efficient, it just makes everything harder. And even so, in the year 2025, it's not hard to make tech between androids and iphones compatible!

I was suppose to get my tickets on Monday the10th of Nov, not here, called on the 10th, tell me to wait till that Friday which was yesterday, didn't called, called today Saturday. They have no tracking of tickets, just wait till 48 before event. I can't trust that because I'm coming 3 hrs away, if they, the venue don't have them, THEN WHAT. They are so rude, foreigners, all foreigners, I layed her out, because she was laughing because I could hardly understand what she was saying. I need my ticket in the mail like they said they could do. If I don't get my tickets, I will report them to the Attorney General. Don't buy tickets from TM, my tickets are very pricey, and because of the show on that weekend, my hotel room is over $300.00.