SeatGeek Reviews

Purchased tickets for Providence vs Wisconsin game. Based on selection chart, I was supposed to be behind visitor bench at least 15 rows above the floor. Instead, I ended up on the opposite of the court, behind the basket and two rows from the floors. Right next to the student section which is definitely not where I wanted to be!!! SeatGeek has no phone number online to speak to a customer agent and no way to email the company on their website. Buyer BEWARE!!!

Bought tickets in September for a Georgia Bulldogs game Veterans Day weekend 2023. Traveled from Boston to take my brother to the game, He's a disabled Vet. Long story short we had confirmed tickets but never got the tickets. Worked all day with customer service as it was a 7pm game. Was told that they would reissue better seats by 4:00. Continued working with customer service and was told 30 minutes before kickoff that they dropped the ball and could not get me tickets. I can't believe this group of scam artists are allowed to stay in business. They knew about my situation with my brother and could not have cared less. Informed me that it being a disabled Vet did not matter to SeatGeek. I've been in contact with a Lawyer and I'm going to do everything in my power to stop these anti ** con artists from doing this to more people. Do yourself a favor and NEVER use this horrible company.

SG will never give out a phone # for customer care. They make things difficult and are not helpful. It took 4 visits with 4 different agents to solve my issue. Why do business with a unhelpful customer care center.

Was interested in theater tickets in Milwaukee, WI and clicked on their link to find tickets for the event, selected a date, and never realized that their link took me to another date. Bought 2 tickets. Quickly saw the wrong date! They have no customer services number to call. Tried the e-mail contact and they basically called me an idiot and should just sell them. Was not able to sell my tickets, lost all the money plus paid for services charges when I purchased the wrong tickets and I will never, ever use them again. Rather not attend a show than doing business with crooks.

I am astounded by the fees that SeatGeek tries to charge. Never would I purchase through this as the up-sale they have is something beyond unreasonable. I looked a few different times for different events and in some cases, my price would have literally doubled. I will be more inclined to purchase through a private seller. Quite sad because I feel venues will lose revenue from this.

SeatGeek is a horrible company. I bought a parking pass (very expensive) to game 2 of the World Series because it was cold and wet and I didn’t want to have to walk far in the cold. I arrived at the parking lot to find that it was full and the attendant already knew before I even told him that I purchased from seat geek. He knew because I was one of several people that purchased passes from seat geek that were invalid. I had to drive around, find another lot and pay cash to park much further away from the stadium. I asked for a refund, the best they would do is give me a credit. I don’t want a credit, I will never use this shady, fraudulent company again. This is gallant fraud, and they know it.

I was a first time customer whose coupon code wasn't being recognized. It took 80 minutes to purchase 2 tickets to a hockey game. I asked that I be compensated for my time and they said, "no, you go the coupon code so the issue is resolved". Spoke again the next day on chat and the phone with people to try to get service; no one was interested in helping. I went to SeatGeek because I was sick of StubHub's nonsense. I won't be going back and recommend no one else give them their business.

Purchased two tickets from SeatGeek for the Morgan Wallet concert at Fenway Park on August 17, 2023. Ticket for this event were in high demand, so ticket prices were rising rapidly until a few days before the concert. The issue with Fenway Park and it being a 100 year old baseball stadium is that it wasn't built for the modern day concert in mind. Many seats within Fenway have obstructed views - in fact most of the seats in lower section F behind the home team dugout were obstructed by the concert control room in the middle of the field. Tickets online with this obstruction were marked appropriately so I had filtered out tickets listing obstructed view so I did not have to worry about having a bad concert experience. After filtering out seats listed as obstructed, I was able to locate two seats at a decent cost without any obstructed view marking.

Well, They sold tickets they did not have control of. The Event was World Series Game 4, Chase Field AZ. Sold at 1pm Game at 5pm. So in the end, after 4 hours of wrangling, email assurance that the issue was resolved and we would receive the tickets in 10-15 minutes... Nada. Nothing. Zip. Zero. An "error" just occurred and the transaction cannot be completed. 4 hours AFTER THAT they were still "pending" and the event was OVER. So they sold us tickets that they didn't have, essentially.

As a regular customer I always get an email with shows in the area I live, Central Florida. Got their email over a month ago advertising the Broadway show in Orlando. Moulin Rouge at Dr Phillips Center. Clicked on their link to find tickets for the event, selected a date. It was good for me and never realized that their link took me to their New York box office. And… They have no customer services number to call. Entered a case at BBB and their answer basically called me an idiot. I got to the New York box office on an erroneous link from SeatGeek. Was able to sell my tickets, lost all the money paid for services charges when I purchased and sold my tickets and I will never, ever use them again. Rather not attend a show than doing business with crooks.

I Bought two tickets for Carlos Vives concert in Miami on October 28th, 2023 and they only sent one ticket to Ticket master. When I asked for an Immediate refund they did not honor the refund or received the ticket back from ticket master. I am still doing a claim with my credit card one day prior to the concert, please don't use this people services.

On at least two occasions, we could not access our tickets through Seat Geek. We had Lou City Soccer tickets, get to the game, can't get in because app does not work. Try to get someone's help and end up missing the game. Repeat, repeat. We got no refunds, no game, no help. Seat Geek sucks.

On June 7th, right after hearing Messi was going to Miami, I bought tickets to see him on SeatGeek, to the closest team, Charlotte. The money came out of my account and the order status on my SeatGeek account page had the tickets listed as ‘waiting for confirmation’. It was like that on my account page from June 7th until today, the day of the game. Under the SeatGeek FAQs it says ‘confirmation’ will come within 24 hours of the event. Today when it still had my tickets listed as ‘waiting for confirmation’ I called Seatgeeks. After waiting on hold for 30+ minutes the guy tells me those tickets were canceled on June 8th. Obviously the tickets were canceled because the ticket prices went way up later the day I purchased them. I don’t know how this isn’t against the law but what are you going to do? That was my first and last experience with SeatGeek.

We purchased 2 tickets for an event a few weeks ago. The tickets never materialized...The vendor would not respond to Seat Geek after multiple messages. I was contacting Seat Geek about not receiving our tickets right up until an hour before the event. Finally gave up and purchased thru StubHub and all went smoothly. The following day I contacted SeatGeek again and told them I never received the tickets from them and wanted a refund. She checked into it, and said "yes you will receive a refund as well as our 20% guarantee amount" and asked for my PayPal account info, which I gave. Guess what....I got the original refund, but the 20% "guarantee" amount never materialized. Am very uncomfortable with their having my PayPal account number now...Why did they ask for it? I will NEVER trust this company again.

Won't show you the seats you are buying, so you could end up anywhere, can't choose the aisle seat or piggyback seats. Charge insane markups on the tickets and customer service doesn't understand English.

I purchased tickets to see Brett Goldstein in July of 2023. A few days later I received an email stating I needed to return my tickets to SeatGeek, not knowing I had already received the tickets. I contacted SeatGeek through their online contact, since there is no phone number attached to SeatGeek. I did not receive a refund nor did I want one since I wanted my tickets to the show. Explaining this to SeatGeek they assured me I would have the tickets. For months they continued to give me the run around about my tickets and why I am not able to retrieve them.

Updated on 11/08/2023: My event at the Western Southern Open at Lindner Family Tennis Center in Ohio was cancelled officially due to rain on 8/14/23. I've contacted SeatGeek via chat and email and phone over 10 times for 2 months and have recently been officially denied a refund. SeatGeek replied on 11/7/23 that despite the email from the venue clearly stating the event was cancelled, SeatGeek would not give a refund for the event. The wording was written as if the agent did not understand English well. I don't recommend SeatGeek since they don't honor cancelled events.

I purchased 3 seats for the Phillies playoff game. I was switched to standing room. Family member is a disabled Vet and can’t stand that long. Customer service would do nothing. No phone number to even talk to someone. Terrible customer service!!

Purchased 4 tickets for a concert 7 weeks in advance. 48 hours before event I ask where are the tickets. Seatgeek assures me all is well and they'll be emailed soon. 24 hours to concert, no tickets. Raeden in customer service checks and says everything is fine and the tickets are guaranteed. Morning of concert, 2 hours on phone with seatgeek. No tickets, still working to transfer them....Finally, they admit they don't have the tickets.. Had no explanation for not transferring tickets and simply refunded me...after having my 500.00 for 7 weeks. I had reserved, confirmed, paid seats, but seatgeek sold us tickets that apparently didn't exist. The email string with customer support is embarrassing. It's a straight-up Ponzi scheme. 2 guests travelled over 2 hours and got hotel rooms. They spent a ton of money, didn't receive the tickets and seatgeek caused it all.

SeatGeek sucks! Their handling of our NFL tickets to see the Jets and Kansas City game was an absolute disaster. We purchased the tickets over 8 weeks in advance, hoping to secure a memorable experience and instead received the nightmare of uncertainty and frustration. The biggest issue with SeatGeek was their complete lack of confirmation regarding our ticket purchase. We reached out to customer support multiple times, but I could not get through to an actual person to provide any reassurance or answers, leaving us hanging until the very day of the game.

Did a return on tickets for a concert for $650.00. It was still in the time frame to do a return. I followed their instructions. They said, "Within 24 hours you would get word." Nothing but crickets. Looking at my SeatGeek account, I still have the tickets. Thanks Seat Geek. I will never spend any money with your company and will give a bad review on every site. This not how you do business. But since this is how you do business, you don't care for customers and people's hard-earned money they have worked for. All about putting money into your pockets. Stay away from this site, it is terrible.

Ripoff artists from the outset. Ordered orchestra seats and received balcony seats. SeatGeek sold tickets for nearly 50 percent more than the venue ticket office and then added a 20 percent charge on top of it. Hard to get customer service and when I did the only option was to sell the tickets for less than 1/2 the purchase price AND THEN PAY SEAT GEEK FOR THE PRIVILEGE (10 percent surcharge)!

Don’t use this site if you actually want to have tickets to the event you supposedly bought! Bought college football tickets through their site and never received the actual tickets despite confirmation and actual seats in our acct. Come game day, still no actual tickets and customer service couldn’t do anything except offer a refund. What total **! We’re NEVER using SeatGeek again!

Tried to buy tickets to $uicideboy$ and got canceled 3 times!!! Now I have to wait for a refund x3 and when I chatted with the support they couldn't give me a straight answer. All they said was they would give me an answer soon which I will never get because they like to protect these price gougers.

You simply want to purchase a soccer ticket on a Friday night and you get severely punished for it. I don't think I've ever used Seatgeek without encountering awful bugs. As buyer and as a seller. The ticket I bought refused to download. It says, "Try again in a few seconds" over and over forever. It should never say try again in a few seconds when it's never going to resolve, that's just cheap incompetent programming and a billion-dollar corporation can afford better. So I contact customer service, I wait 20 minutes to get somebody, then the person keeps putting me on hold.

I have used TicketMaster and StubHub for years, but today, I purchased two tickets from SeatGeeks for a college football game. I purchased them 10 hours ago and never received them even though I was told they were sent to me. I used their Chat system, Email, and spoke with someone and NO ONE could manage to get my tickets to me. I told them to cancel my purchase and let the owner know so they could try to sell them again. Don't know if they have been canceled but I bought two more on StubHub and received them without a problem. Their delivery system and their Customer Service set up are horrible. Stay away.

I purchased $750 in tickets from Seat Geek. I was not able to use those tickets after the game was rained out. I had 12 hrs to unrealistically resell those tickets. Plus they were now only worth $100 all altogether. I asked for ANY of my $ back or ANY credit and was told too bad so sad. I was ignored and made to feel like I was a complete idiot for expecting anything from them.

My husband and his friend purchased concert tickets 6 weeks ago. We were to travel five hours to the concert. It took my five hours of time on calls and chats to get SeatGeek to call the seller to release the tickets. In the meantime, our friend developed COVID. I planned to resell them but after another 3 hours on calls and chats, was told that was impossible and they were final sale. Two $800 tickets that I donated to a friend of a friend 4 hours before the concert. I will NEVER EVER use seat geek again.

I've explain to SeatGeek that I've erroneously applied my promocode, and told them to charge the amount to my credit card on file, they’ve replied with the same message multiple times! My promocode is worth 431, and the ticket that I've erroneously purchase was only below $100! They are not understanding the situation, I even ask multiple times to charge it to my credit card! They are not considerate!! They are stealing my money! And their ticket is very expensive too! The fees are too high!! DO NOT BUY TICKET FROM THIS COMPANY! Not helpful at all!!!

Went to purchase some tickets for my family. They were being hosted through a large casino. Called. Paid for the tickets. Then they sent me an email saying they canceled. What happened. If they put a preauthorization hold against my account for 430 dollars, then turned around and tried to charge my account. 430 dollars, which is $860? And it did not go through because I'm not a rich man. But this is not correct, and I'm sold my seats to someone else. And then tried to offer me $20. After I was on the phone for an hour and a 1/2. This company doesn't care about you as a customer. They've gotten so large and

I purchased a parking garage ticket from SeatGeek for an event. When I arrived at the exact parking garage the manager and attendants at the parking garage informed me the SeatGeek ticket was not valid, it was fraud, and that they have had several other similar complaints. SeatGeek would not refund my purchase per their advertised and written policy. Never purchase a ticket for anything from SeatGeek because they do not stand behind their written policy.

Spent money on a parking pass and it is impossible to access… so they are stealing from you. Pay for parking but can’t get the parking pass. AWESOME!! What a racket!!! Thieves!!!! I am so upset!!! How else can I park at the venue I am to attend on Friday???

I was told by the email, my tickets sold on Aug 12th and the NEXT BUSINESS DAY I would receive my payment for them. That NEXT business day was MONDAY Aug 14th. It is NOW August 23, 2023, with NO way to call them, or write them for my payment. It is only for $43.02 and it shows HOW LOW these spinoffs to sports are. No Courtesy, RESPECT, LOYALTY TO CUSTOMERS and NO WAY TO CONTACT with a voice, and answers. NOT THE CANNED ANSWERS to "Un frequent" questions. Where is the one that says, "What to do when you don't get paid according to what we told you". The NFL and teams affiliating themselves with these goons should stop! I am writing the Commanders, the NFL and the U S. Federal Trade Commision about them, because this is ANTI-TRUST and a violation of the PUBLIC's trust!

I tried purchasing tickets 6 different times based on prices posted. All were rejected despite prices shown as available. This triggered both credit cards frozen for fraud and well over 2 hours on the phone trying to unblock my cards. I went to another company, Stub Hub for same tickets and a few $s more and got them immediately with no issues. I will not use SeatGeek again... My few hours wasted is based on the ineffective system, that may be deceitful or fraudulent. STAY AWAY! Don't believe Trust Pilot reviews. They must have been paid off.

On June 7th, 2023, I purchased 2 tickets for section 132 row 7 for the Chicago Fire vs Inter Miami game at Soldier Field on October 4th, 2023. I purchased them a few hours before the announcement of Lionel Messi coming to the MLS. I received a confirmation email, my card was charged, and I received a confirmation email telling me I would have my tickets within a couple hours. 12 hours pass and I get an email stating that the tickets were pulled by the seller and they would be refunding my card for the purchase. Confused, I checked the Seat Geek website and the same tickets are now available for $650 per ticket.

If I could give a 0 I would. Bought tickets on Seatgeek. They transferred the sale to AXS. I couldn't go. AXS authorized a full refund before event date. Seatgeek took the money and won't honor refund.

Was unable to sit in seats at ATT STADIUM and there was no other options for seating and when requested a refund we were told no. Why would you not refund tickets when someone could not even attend/watch concert at all. Plus there was no phone number to even call and chatting with someone took over an hour just to be told no. We spent over 600 dollars for tickets and 55 dollars for parking to not even see concert.

We bought tickets to Jason Aldean concert. They were over $700. Our order went through. It said verified. Even sent us a confirmation, And then we still haven't received our tickets and it was an hour before this show. So we contacted them and they said sorry that the seller had sold them and they would refund us. Which would take 3 to 4 days to get the refund Plus them waiting. So close to the start of the show we ended up not even getting good tickets at all through Ticketmaster. I would never use SeatGeek again.

Worst app I've ever had to deal with. A concert was rescheduled and they only sent me 1 ticket for the rescheduled date instead of the 2 I paid for. Then they lied and blamed the venue and Live Nation when really it was them. A business with this many concerning comments on different websites needs to be shut down. Should not be allowed to rip people off left and right with no responsibility. I want to start a petition to get them shut down. That's how upsetting it is. 586$ people!!!

I purchased tickets for Trick Daddy concert on this site. First complaint starts with the way you get tickets. They send an email with a link that does not work and after calling customer service and being treated like you are not a human you are directed to Ticketmaster to get tickets anyway …. So the service fee is ridiculous. Second and most important, the artist on the face of concert and name "Trick Daddy" was not there. He was never mentioned nor any of his music heard.

Tried to buy tickets for June 26 Orioles game at Camden Yard. Took my money through gmail but have yet to receive tickets as of Aug 10th. Also never showed up in Apple wallet. (Bought tickets at the ballpark for less money). Unable to contact SeatGeek because phone number disconnected. Couldn’t get on app because they send verification through the email & you can’t leave email & get back in with verification code. Emailed but “Ezekiel” never responded. Disputed charge with credit card company & they are denying it.

I spent my savings to take my grand daughter to a concert and paid extra for good seats. However, the view was obstructed and we weren’t able to see the show. There is no phone number to call and they never responded to my messages. I won’t use Seatgeek again.

They sent me fake tickets. I emailed within 48 hours to report the fraud and told them to refund me and they refuse. They need to refund if I dispute within 48 hours, I showed them a picture of the photoshopped ticket with incorrect time of the event coming from someone’s personal email address. They know these are fake and refuse to do anything. I report them everywhere and will continue to do so. I Dispute with my bank and included all communication as well as the fake. Do not ever trust them or rely on them to help you. They know they have a huge problem with this and do nothing about it except sometimes they pretend to apologize.

I accidentally lost a festival wristband from an order of three and contacted SeatGeek to help me resolve the matter together with the seller (and original wristband buyer). The festival would issue a replacement wristband if the original buyer would just contact them and plan a pick up at Will Call. While SeatGeek's individual support agents were all very polite and understanding on the phone, they kept promising a call back, or an email back once they had spoken with seller yet they never did. Over the course of one week of trying to solve the matter, and 4 promises of follow ups that never happened, forcing me to call back for an update and talk with a new agent, they never solved the issue.

I purchased tickets to an event 2 months in advance. 1 day before the event I get a link to the tickets. The link doesn't work. I spend the day going back and forth. New links are sent but again no barcodes to read the ticket. The geeks at SeatGeek tell me no prob. You have your seat numbers and section. Guess what? That doesn't work at the venue. I visit the ticket office and they tell me tickets are still listed to someone else. I end up buying 2 tickets and it's CHEAPER than what I paid SeatGeek! Buyer beware!!!

This website is a true scam. I purchased tickets to see a concert that has been postponed and I am unable to attend the show now. I submitted for a refund which the only option was to receive credit for another show which although I wasn't thrilled about, it was better than completely losing my money. I tried transferring my tickets back to SeatGeek as instructed, which to my surprise the tickets are unable to be transferred. There is literally no customer service chat or phone number to even help with this situation. They stole $300 from me. STAY AWAY AT ALL COSTS!!!!

I purchased tickets for the San Diego Padre game and the tickets never worked and they didn't refund my money. I emailed customer service the same day I had the problem. They don't have a phone number to talk to a live person.

Sure would be nice if I could get the tickets I bought 3 months ago. Paid $1150.00 per ticket, and the transfer links won't work because seller is in New Zealand. Anyone else have issues with buying from SeatGeek? Spent 100 hours with support, and STILL don't have my tickets.

Their system had a glitch and indicated the seats were not available during checkout. Different seats were chosen and purchased. Upon checking email to verify purchase the original seats had processed and purchased, even though it indicated seats were no longer available. They knew of the issue and refused to give a refund because an email was sent verifying. Who would had verified a non transaction? We will never purchase thru SeatGeek again.

Ones may show reliable seller, but disagree because price shown will not be final price when go to check-out. Seat Greek failed to mention additional charge per ticket, which is close to $100. each addition above show cost per ticket. Then you will be very frustrated when find out not as easy should be to cancel before commitment of total cost. If this company was reliable as claimed they would be upfront of total cost, show a telephone number to speak to someone, or at least have cancellation much easier; truth is they're only interested in sells, not customer service. Beware Buyers of this website Seat Geek.

I purchased a very expensive ticket front center section 2 weeks before the NBA finals game. Just last minute I received a worse ticket. SeatGeek customer support got me a good ticket, but it’s wrong for this to happen. It was a very big hassle. I should have received the ticket earlier so I can deal with this. I found the original seller online and they are a ticket company. This is clearly their business model. It is fraudulent.

My son purchased tickets to the Justin Bieber concert on March17th 2020 from SeatGeek with total $644.48. The concert was postponed several times and finally canceled by Justin Bieber via CNN and other news outlets. Multiple attempts to obtain a refund have failed even after emailing on March 1st 2023 with Gabriella from Seatgeek customer service, who promised a full refund with one to two weeks. Three months have elapsed since then and still no refund!!!

We purchased SZA tickets in Jan 2023. The concert was on Mar 2023. We spend 374.91. We called the company at 4pm the day of the concert and was speaking with customer service from 4 pm to around 830pm. Tickets never arrived until after 9 pm. They concert was over and my daughter was embarrassed.

You have to understand their return policy before you purchase. It's obvious that you can't return them for a refund of any kind, just a promo code that expires in 1 year. But if you want to recoup you money, you have to sell the tickets on either their platform or another. Unfortunately, they sell E-tickets with a revolving QR code, which cannot be resold anywhere. Very shady practice. I would have loved to learn this before spending $740. I will not be purchasing tickets from SeatGeek, and would happily spend a premium with another platform. Frances D (the live chat support) was very helpful.

Purchased tickets for a concert 4 hours away. Found that same tour closer to me only 1 hour away and less time away. Did the SeatGeek Swap which was a nightmare. I unknowingly received tickets in a completely different app that I have never heard of before. SeatGeek needed the original tickets returned before they could process the swap. After the headache of finding the tickets finally, I returned them and waited for my refund credit to go onto my account. It came to me a few days after. I went to buy the tickets to the closer show, and to my surprise, the tickets were cheaper. I come to find out that the credit is for 1 time use only. So if I had bought $100 in tickets, I would have just thrown the other $250 out. I was forced to purchase unneeded, more expensive tickets in fear of having the remaining amount just thrown away. I HATE BUYING TICKETS ANYMORE!!!

Purchased tickets to a concert for Brit Floyd in Columbus Ohio on 4-30-2023. Received a receipt for the $474.32 tickets for front row, Row 1 seating tickets. Tickets were not electronically issued until shortly before the concert on 5-20-2023. Instead of Row 1 tickets with seat Seat Geek sent us cheap lawn seating tickets that run $30 at the door. Seat Geek's customer service could not be contacted at that time. Looking at other reviews it seems that this bait and switch happens quite often with this scam company. Showed the concert vendor my receipt for the Row 1 tickets and they said I was obviously scammed and that they see these things a lot from Seat Geek third party ticket sales. Horrible company with zero ethics and terrible customer service.

SeatGeek sold us two tickets at ~$600 each, and then was unable to deliver the ticket. This industry can use some regulation. Is there any legitimate reason that an electronic ticket cannot be delivered instantaneously following payment in this day and age? No! SeatGeek should feel shamed for establishing a platform for scammers. U.S. law need to prohibit the sale of tickets that cannot be delivered on a routine basis, or sellers need to compensate buyer with 2X of the ticket price (that can clean up this industry too).

I ordered 4 tickets for tonight's NBA suns game... They took the money out of my account. I contacted all my 3 sons including my son who has 3 auto immune diseases and gave them the all the great news they were going to a playoff game.. Then SeatGeek tell me my order has been cancelled and I will receive my money back.. And then they offered me tickets for almost double the price which I cannot afford SMH. ** you should fix this seat geek... Shame on you.. They are scammers. Beware!!!

I purchased tickets to a Red Sox game at Fenway for Friday May 12th, a few days prior to the event. In the past I have always gotten my tickets right away, however I only received confirmation about my tickets. Spoke to a few different reps that assured me I would have my tickets the day before the event, it was the day before and still nothing. I finally called and was told on the phone I wouldn't have my tickets until 4hrs prior to the event, and then in the same conversation told 1hr prior to the event.

I would not recommend this service. If you buy a ticket to an event, the payment posts instantly. You would not see your ticket, until 24-48 hours prior to the event "for security purposes," which I find as DUMB. I paid for my event in Jan 2023. I will not get my tickets until September, 2023. I am old school, and if I pay for something, I want the ticket instantly. It's automated, therefore, instantly send me my ticket please!!! Moving forward, I will not ever buy a ticket, unless it lands in my hand or in in my email instantly. Sorry...doesn't work for me. I should be able to get my ticket at the booth, at the least, considering how much the darn tickets cost. A little service please!

On December 13th I purchased 3 tickets for a concert on March 30th. The concert was canceled 5 minutes before the show but I was assured that I would get a refund of the nearly $600 I spent on the tickets. After waiting 30 days for my refund, I contacted Seat Geek and I was told that they issued a promo code for me to use in the future. Ugh! I requested that the amount be REFUNDED to my credit card and I was told this would be escalated. After 5 days of not hearing back or getting a refund I was told that my request was REJECTED but they could not give me a reason why. Now I am left with filing complaints with the BBB, FTC and my credit card company. I will never use this ticket agency again! Beware!!!!

Bought tickets months ago to a sold out show only to not even get them by the time the concert started. I requested a refund after contacting them all afternoon hours before the show, with no guarantee I'll get a refund. Not only am I disappointed that I'm missing the last tour of this artist, I'm out $100 and I don't know if I'll get it back seeing how unreliable SeatGeek is.

On 3/7/22, I went on the Seat Geek website to look for a single ticket to the NCAA Championship hockey game in Tampa on 3/8/22. There were resale tickets, but of course the game was technically "sold out" since it was the Division I college hockey championship game. I purchased (I thought) a ticket at a fairly high price in the 3rd level, but it was a decent seat. While waiting for the transaction to finalize, I received a message that stated something to the effect of "We're sorry but those seats are no longer available." No biggie, but time being of essence, I immediately began searching for another seat. Found one in a couple minutes (not as good), and again entered my card information to purchase. While waiting for that transaction to finalize, I received an email stating that the transaction for the first seat was complete and my seat was confirmed!

DO NOT USE THIS COMPANY, I purchased tickets for a Broadway show is Dec 2022 for Sweeney Todd which didn't start until April. I paid for Center Orchestra tickets, once the seating chart was up I can see my seat is left side. I had 100% proof I was lied to and Seatgeek refused to do anything. They actually told me to sell the tickets!! Do you believe that answer! So they can make money off the tickets being sold again!! DON'T USE THIS WEBSITE.

Purchased "refundable" tickets. Was then given a credit instead. Not a big deal because was purchasing different tickets. Couldn't use credit because new tickets were more expensive and couldn't pay difference.

I looked at tickets on Seat Geek, but decided to look for them on another site. A couple months later I noticed I was charged for the tickets without submitting. I got charged $800 for tickets to a game I didn't go to. Seat Geek claimed I was the one to blame and didn't do anything to compensate me. They are a shady company.

Fooled into thinking that the higher-priced tickets got me better seats. Paid $135/ticket and could’ve bought the same tickets at the door for $40. They also tacked on a service fee of $50/ticket. Scumbags!

We made the purchases, the game was going to be done on Friday, then they changed the date to Saturday, it's not our responsibility, now they don't want to return my money. We have all the support. We did absolutely nothing of what was said.

I bought Indian Wells Tennis Stadium 1 tickets from SeatGeek's website (for the night session on 3/13/23), SeatGeek charged my credit card, but the tickets were never delivered to me (they were supposed to show up in the AXS app, but they never did).

What happened to us was so ridiculous, you'd think I was named George Constanza. I ordered tickets to Kings @ Suns in Phoenix for 7 PM on 3/12/2023. This was done the day before the game (3/11) in the late morning/early afternoon. I awoke on the morning of 3/12 at 8 AM and noticed that after a whole day they still had not delivered my tickets. I assumed it was just a quick fix. I contacted them at 9 AM to get this straightened out. They assured me they would be transferred to us before tip off and should happen shortly.

I bought a parking ticket to an event at AT&T Stadium. The final cost was $94. I thought that was unbelievable but it’s just what it costs so I purchased it. Upon arrival to the stadium I find out the cost to park is $40. I called SeatGeek and they are willing to do absolutely nothing. On top of that they were extremely rude. This is absolute robbery, I will never use SeatGeek again.

My account was hacked and someone was able to purchase over $900 in tickets. They obviously knew what they were doing and immediately transferred the tickets to someone else. I immediately contacted them to alert them to the fraud. I had to wait till the next day to call my credit card company in order to dispute the charge. They had the person's name and account information but DID ABSOLUTELY NOTHING to try and find this person and prosecute them. This is complete theft and fraud and because it was done online a cybercrime as well.

I purchase 4 tickets to the Phoenix Open thru SeatGeek and then they email me telling me I had to get the tickets thru a 3rd vendor named AXS. I then established an account with AXS. But, no tickets were sent to AXS. So, when I accessed my account when I arrived at the event the app did not show any tickets. I had to buy tickets from a scalper at 150.00 per ticket to save face with my friends who flew in from Oklahoma to see the golf tournament. The following day I contacted SeatGeek and explained what happened. They sent me a questionnaire of 10 questions. After 4 days I called again to see what the status was. After being on the phone for 1.5 hours I got nowhere with the SeatGeek employee named Rodrigo. So, it looks like I lost the original 333 dollars paid, plus adding the 150 per ticket from the scalper I am out $933.00. these people are rip off artists. Does anyone have any advise for me?

SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. But, what I'm reviewing specifically is their Customer Service. Which is literally non-existent. Like they literally have no customer service. It appears they do, and they still say they do in the FAQs. But when you try to use Contact Support, all you can access are their FAQs. I tried exhaustive searches on Google to find some way to contact them. Nothing! They don't even have Chat Support or Email Support. Frankly, this seems to be an industry trend. TicketMaster seems to have shut down customer service, too. You'd think, given how much they charge in fees (to buyers AND I assume, sellers, too), they'd could at least offer some level of support.

The company reinstated the full credit and fully resolved the problem. I do suggest there should be a way to use a partial credit and a need for phone support.

I purchased tickets and did not receive them. Customer service says they are under no obligation to provide a refund if tickets are not delivered. If you purchase tickets within a few days of an event there is no phone support and you have no way of determining where your tickets are and have to wait a week for an email reply. Total rip-off!

We purchased tickets for Phantom in September to see it in January on Broadway in NYC. We live in Pittsburgh and the whole purpose of going to NYC was to see Phantom. 2 hours prior to the show start time we were notified that the seller is not honoring the sale. SeatGeek was unwilling to get us comparable or better tickets and just gave us a refund for the tickets. Completely ruining our trip and still out the cost for the flights and hotel.

We had purchased two tickets to a basketball game. They charged us twice for the tickets. We only received one set of tickets that did not even scan when we got to the event. We had to buy tickets at the ticket booth at the event. We sent SeatGeek pictures of the tickets being voided at the event when the lady scanned them. We also sent them pictures of the tickets we purchased at the event they were the same exact seats that SeatGeek claimed to have on hold for us. How can we purchase the same tickets that Seat Geek already sold? Basically they denied us a refund and we were charged for two sets of tickets in which we only received one set that didn’t even work. We are out over $500.

SeatGeek sucks... I purchased tickets and discovered they were not what I wanted/expected. I returned the tickets and they would only give me website credit and not my money back... I emailed SeatGeek customer support and they told me the best option was to purchase another ticked (keep in mind the $75 I paid in SeatGeek Fee) and then list and sell for another SeatGeek fee! I will never buy a ticket through SeatGeek again. Screw this company.

I have contacted them when a legitimate promo code was offered. They would not honor when provided the code, service was terrible. Use StubHub or Ticketmaster, AVOID SeatGeek at all costs. Second bad experience.

If you're a Senior or not particularly good at using apps on a cell phone, don't use Seat Geek. I bought discounted tix to a Broadway show and I had no choice but to access my tix on Seat Geek. They don't give you a way to print the tix; you have to log onto their app at the theater and show the theater the code verifying your tix. I couldn't log on at the theater, even putting in my password and their access code. I was standing at the entrance very frustrated because there was no way to access my tix. It was a horrible experience and I would never use this again.

Seatgeek is not the answer to ticket needs. Bought a Pre-Paid parking pass for the parking fee and fees on top. When I could not access the parking pass had to fight back and forth with them to receive a refund. They make you jump through hoops to get the refund. Then on top, they only would give a Promo code refund to use at a later date. This was the first time using Seatgeek, and will ever use them again. The only redeeming factor was the work of Nancy customer service representative that worked hard to get the money returned to the credit card used to buy the pre-paid pass. If you need a refund persist in getting it returned to the payment method used and no Promo code refunds for your next purchased. Better yet use another ticket broker.

I had issues getting into my mobile app to access my tickets with the barcode. I chatted with a rep for a while and they were unsuccessful with getting me in. Though I could see tickets on web they didn't have a barcode so unable to get in. They did nothing to resolve this. I spoke with over 20 agents and no sup would come to the line. Horrible experience. Never got to see game and no refund.

I purchased tickets to Jerry Seinfeld in 2019 (Pre-Covid). The event was scheduled for 2020. Eventually it got canceled. A year later they email me telling me the event was rescheduled for 2022 and the tickets I received are the same tickets to be used for the new date. Unfortunately for me I had lost the tickets and they are nowhere to be found. I've been trying to get in touch with SeetGeek for the past three months now to either get me a set of new tickets or reimburse me. No one can help me. They tell me every time I call that they are escalating the case and no one will call me back. Every time I call back a new customer service rep picks up and tells me the same thing. The event is next week and it is unbelievable they can not provide me tickets, a refund, or even an answer! I will never use SeetGeek again their customer service is awful! Best to buy tickets from Ticketmaster or the host of the event. If there's an issue they can at least help.

Spent $500 of my hard earned money and purchased tickets from SeatGeek. We arrived at the venue only to find a family sitting in our seats. They double booked our seats. I didn’t want to ask a mom and her 2 young children to move so we were forced to sit in the nose bleed section. SeatGeek refuses to admit fault or attempt to make things right. Customer service is absolute garbage and I will NEVER recommend them. If you read this, take your money elsewhere!

On 9/13 I ordered tickets to a concert scheduled for 10/26 through SeatGeek. That same day I got an email from them saying that I should be on the lookout for another email with a link to my tickets. That email never came. These tickets were never available when I logged into my SeatGeek account or the ticket master app (I guess they are affiliated?). On Oct 11th I contacted customer service through their chat system (as no phone number is available for them). They said they would escalate the situation and contact the ticket seller and get back to me. No one ever got back to me. The day of the concert came and went and I never received tickets.

I bought 2 tickets to upcoming football game for $831.00 from SeatGeek. I live 500 miles away from the event and needed tickets in advance to make travel arrangements. (Hotel, travel, animal sitter). Problems with SeatGeek: FALSELY Advertised that tickets would be emailed within 'minutes' and Seatgeek has advertised a no 'nonsense refund' policy. (This is on the ticket view before buying). After several hours of NOT receiving tickets and needing to make travel plans. Seatgeek said, "barcode issue" and then later someone different said different problem about silver NFL issues and problems with tickets. I asked them to please send email. Have email proof.

I ordered wheelchair seats to a Padres playoff game. SeatGeek sent me the wrong seats (they were NOT in the wheelchair row), so I returned the seats and was able to successfully purchase wheelchair seats one section over to the same game. When the game was cancelled, instead of giving me a FULL REFUND to my credit card (which they are required to by California law), they said that since I'd used the promo code from the first transaction to buy the second set of seats that I was not eligible for a cash refund. I spent 2 weeks and over 8 hours speaking with customer service via chat and on the phone. I still do not have a refund. WORST EXPERIENCE EVER.

I bought tickets for The Beatles' "Love " in Las Vegas and I never received the tickets. I was told that an email with a Iink to retrieve the tickets was coming and never received the email. I called their listed number through the support chat and received absolutely no guarantee that they would even processed a refund for the order. I was told the issue needed to be escalated and a they couldn't provide a timeframe for the refund to be processed. Total scam, unfortunately, there are no zero stars to be given because one star for this review is overrated.

Think twice about buying tickets via SeatGeek. We bought tickets for RUFUS DU SOL back in May 2022. The concert is tonight and we have yet to receive tickets. I've called and emailed more than a dozen times and am constantly lied to and deceived. We traveled out of state for the concert and booked a hotel and childcare. Yet, with the concert an hour away, we have no tickets. SeatGeek now says they have no obligation to provide tickets and are simply a "marketplace". Incredibly rude and deceitful staff who care not about their own customers. They protect their bottom line at all costs. We have yet to receive a refund or tickets.

First of all there is no phone number for SeatGeek. I spent over $800 on Broadway tickets with enormous service fees, and then two out of three of us got Covid. Contacting them by email was frustrating and interminable. They took days to respond. They first said they could issue me a Promo Code but refused to explain what that was, and then rescinded that offer. They advised me to repost my tickets on their website, charging yet another fee, and I should try to sell them. Of course there was a problem posting them! I never could! Stay away from them!

I purchased NFL football game tickets, decent seats-average cost. 2 hours before kick-off we receive an email from SeatGeek stating the transaction's been cancelled. In an hour, we verified no issues w the bank, bought and we're denied tickets 5x with 5 different cards from 5 different banks. By the time the representative apologized and advised us to go with another vendor, after finally accepting the issue was not my payment, we only had 1hr before kick-off and the stadium locked the gates on my daughter's first football game. Her and my man had been discussing this game for 4 yrs, today my daughter wasn't able to go to her first football game because we decided to go with SeatGeek. Do NOT leave your entertainment plans in SeatGeek hands!

Looked for two tickets, found them, got through the confirmation. Their website during the purchase process to one. I immediately called, and asked to exchange for two. There is no customer service number, their chat box closes if you leave it to get the order number (which they ask for), and it becomes a whole process. Three people, four attempts, and nowhere later, they told me to sell my ticket (and "hope it sells") and purchase two more for them. I wouldn't recommend them to my exhusband, nor my worst enemy. My experience was that bad. I wound up purchasing two other tickets from another seller, and am still "hope that it sells" for my ticket through them. PS they take a chunk for selling it.

Terrible terrible service!!!!! Do not use. (I don't want to give any stars but have to in order to give my review.) I bought tickets several months ago for a game as a present for our twin boys. We also also had to arrange for transportation and hotel so we put a lot of money into this for the game. They say the venue won't release the tickets until the day before for security but it really is just a scam.

Purchased tickets for the Patriots vs Steelers tailgate on 7/11/22 for the game on 9/18/22. I waited right up until the 24-48 hr. threshold to ensure I check my junk/spam email and inbox. I contacted the SeatGeek team on 9/17/22 at about 7pm to let them know I still did not receive the ticket. Morning of the game I still did not receive the ticket for the 1pm game. So I had to purchase another ticket just so that our group could get in. FAST FORWARD to today 10/6/22. I still have not received a refund for 411.25$ I've called their agents everyday for the past 12 days with no resolution. Spent approximately 6 hours total on the phone with their agents. Beyond disappointed and dissatisfied with the customer service and will never use their platform again.

Paid in advance to SeatGeek $1047 for two tickets. They transferred them to Ticketmaster and for some reason then someone with a different email address stole my tickets from my account with Ticketmaster. Filing a complaint with the Attorney General‘s office. Both companies are worthless and ripping people off of large amount of money every day.

I Bought tickets to see a show In las Vegas. The tickets cost $129 each. The fee on each ticket Was $49.50. Outrageous. Most better tickets sellers out there. They do not show the fees until the last minutes.

It's unclear that the returnable tickets are only for a promo code, not cash. I wanted to change my order, so I went ahead and bought new tickets first, but they then wouldn't return the first purchase, so I'm stuck with those tickets as well. After this bad experience, instead of trying to help, the customer service really made it much worse. Didn't get a sense that anyone is trying to help.

Very sad and frustrating experience, and it will deter me from buying Broadway tickets from them going forward. There was a technical glitch on the SeatGeek website with tickets appearing then disappearing. I tried purchasing tickets in Row A but got an error message. So, assuming that the tickets in Row A had been purchased just that quick, I purchased tickets in Row B.

Purchased tickets for Lady Gaga in Atlanta for my daughters. Received all notification. The transaction was complete, my credit card was charged, the tickets were accepted. They were never transferred to my Ticketmaster account in order to access via mobile app, spent two days on the phone with customer service. They acknowledge I did buy them, they can see them in their system. Stay as far away from this company as possible... Do not use them! Still fighting for my refund, the management is a joke.

Purchased 2 tickets to Lady A concert at the Ryman. Band cancelled show and rest of 2022 tour. Easy, right if what is said on this site is correct. Well, wrong. Contacted SeatGeek for refund. Zippo. "All sales are final" was the answer I received. Email from Ryman says to contact point of purchase for refund. $600 down the toilet. I have two tickets to a show that didn't happen and SeatGeek has my $.

SeatGeek failed to deliver my tickets on time despite ordering well in advance. They did not want to offer other tickets (many still available) and only offered to refund our money at 120% -as this is their guarantee. We did receive a refund however we never received the extra 20 % as promised despite many emails promising they would.

This is a fraud ring. They offer a money back guarantee and don’t respect it. I purchased tickets they misrepresented; they acknowledged the misrepresentation and offered refund. Then kept money and accepted return of tickets. This is clearly not a legit business person. I’m happy to share correspondence with anyone. Be careful purchasing here. They need to be shut down to protect public.

On July 3rd, we arrived at Ball Arena gate, and our mobile tickets were scanned as invalid. We were escorted to the box office, where we were informed that our tickets had been resold. We were told that our only recourse was to purchase 2 new tickets. Our original tickets were on the floor, but the new tickets were not. Disappointed is an understatement. After the event, we contacted SeatGeek support, and after several emails, we were told we would receive a 120% refund. It is now almost a month later and we have received nothing. I am not confident that we will receive our refund.

I bought two tickets for a Tim Allen show in SF. Five days later Ticketmaster sent an e-mail that the show was cancelled. I contacted SeatGeek for a refund. First they said they had not received word of a cancelation. I forwarded the Ticketmaster e-mail. Then they said that they did not have "official cancelation notification" and even then, if it had been rescheduled my tickets would work (It has not been rescheduled). These guys are difficult to work with. The tickets are not a million dollars but a significant sum for me. I am very disappointed.

I had 4 tickets to a Red Sox game and was looking to purchase 2 more so my children could join us at the game. Although there were many sites selling tickets for less, Seatgeek was the only one that had 2 tickets in the same row. They cost about $70 more per ticket than other sites but it was worth it to my to have seats in the same row as the tickets I already owned. My order confirmation had the correct row and seat numbers but when I actually received my tickets they were for seats that were 4 rows away. I called immediately and explained the problem.

Purchase two tickets to a sporting event for me and my son. The tickets were transferred to me the day before the event. The seats were not together. I contacted SeatGeek and was told that although this was their fault nothing could be Done. I will never use SeatGeek again and I’ll place my review on every social media possible. Be very careful when purchasing thru SeatGeek.

Ticket buyers beware! This place SeatGeek has conned me into buying tickets thinking I'm getting a good deal but sent me tickets from Ticketmaster that was 50$ cheaper!! When I tried to get a refund they said they will only issue me credit. I do not recommend anybody to use this service.

Fraudulent advertising, paid extra 32.50 per ticket to return within 72 hours full refund. Couldn't return the tickets and it was for a credit only. Where was that when before I purchased the buy button? This will go on every social site I am on!

On their website they offer return up to to 72 hours before event. When you try to do so they refer you to another page in small print telling you the return is for credit only. After emails that were responded to poorly and after delays I attempted to exchange my tickets for credit. The fee for the new tickets was double that of comparable sites, There were fees attached to both transactions. The service the misrepresentations and the fees made this the worst experience I have ever had with a ticket seller and I have had dozens going both ways. Stay away at all costs.

I paid $180 for concert tickets through re-seller SeatGeek. I was nervous when I read that often tickets will be emailed within 24 hours of the performance. Nevertheless I decided to trust the process. Day of the concert came, no tickets. I chatted with customer support. I was told there was no record of any tickets being sent to my email address or ordered from me. I screen-shotted my bank statement where it showed I had paid, months earlier. The customer service rep had no answers for me. Given that the tickets were a birthday present to my daughter, and getting nowhere with SeatGeek, one hour before the concert I purchased new tickets through a different re-seller. Then I got an email from SeatGeek customer service saying they HAD found my email after all, and their records showed I had received the tickets. Since I did not receive any tickets and had now paid for them twice, I asked for a refund. SeatGeek refused.

I purchased two tickets to the Elton John concert in Columbus, OH, scheduled for 4/25/20, but it was cancelled due to Covid. It was rescheduled for 4/12/22. When we arrived at the arena, our tickets did not appear on my phone app. I contacted SeatGeek's customer service, and we messaged back and forth for an hour-and-a-half. The customer service rep said she looked and could not find where our tickets were, but she did have the original invoice showing that I paid $686 for two tickets. She then said she was going to try to contact the seller. What? Two years after I bought the tickets and you're contacting the seller? Shouldn't those tickets have been surrendered by the seller at the moment I purchased them?

I bought concert tickets 2 years ago a month before Covid happened. I was using my phone to purchase tickets to a concert and I clicked on the section I wanted and had it all set and when I actually clicked on buy and received my tickets I was now the owner of tickets to the wrong section. A section I DID NOT choose, it's like as soon as I hit purchase the section changed but I was charged the same. I ended up with tickets worth waaay less than what I actually paid for them. Customer service was of no help. They said I got the tickets I purchased and I told them I know what section I had added to my cart and what actually came through after the purchase was not correct. There was no way for me to prove it because who takes screenshots of your cart prior to purchasing, you just trust you are going to get what you have added in there. They told me to sell them, who in their right mind would pay double for tickets when they could buy them cheaper?!

I purchased two single seats to a Garth Brooks concert. Seat Geek Website said on each occasion that purchase cannot be completed. I went through all the steps again. I then got stuck with four seats and immediately contacted them. Lenrell, their agent, after a half hour of texting said he was forwarding file to the Service Team and he’d get back to me asap. Two weeks and no response so contacted Customer Service and followed up with Harold. I finally got a message saying too bad; nothing they can do and I should use SeatGeek to resell. This despite the website malfunction was entirely their fault and despite the fact I immediately contacted them upon discovery. I was dealing with crooks and thieves! Deal with them at your peril!

I purchased tickets to a baseball game in the section I wanted to sit in and I was given tickets in a cheaper section that I did not want to sit in. I was not credited the difference in price, fees, and taxes for the difference. SeatGeek has refused to be helpful.

We bought tickets for a hockey game. It was cancelled. They refused to refund my money right away. They said it would be 3-4 weeks. I had to email and chat multiple times before being told my refund was being processed. Still haven’t received it. Hopefully I’ll get it in the 3-5 day timeframe they've now promised.

I purchased two tickets for Boots in the Park and the fees were 40% of the ticket price. I discovered only 5 minutes later that I was able to get the same tickets for 10% fees at a different ticketing vendor/merchant. I quickly requested for a refund, however, 10 business days later I received an email indicating I now have SeatGeek credit for the total amount of the ticket plus the astronomical fees that must be used within a year. If and when I use the credit, I will again be charged the fees for the new purchase of tickets from SeatGeek! This is unfair and poor business practice.

Update 04/26/22: I received my tickets the next day. They were actually through Ticketmaster and sold on Seat Geek. I increased my rating to 3 stars because it worked out in the end. I'm keeping 2 stars off for the buying experience.

It's pretty evident that the Seat Geek customer service rep was just reading me a script and not actually researching my individual issue. If she had, she would have seen that the tickets were actually coming from Ticketmaster and that I should have my tickets within 24 hours. Not 3 months. Also, not being able to tell me exactly what seats I just paid for are is another annoyance. Won't be using them again.

We were looking for tickets for the Final Four. I purchased the tickets inadvertently when trying to look at different sites. I tried to cancel immediately, but there is no customer service available. I sent numerous emails and tried to contact them all to no avail. THERE IS STILL NO ONE TO CONTACT. The fine print also said I had 72 hours to refund, but that is NOT the case. You get a credit and you can only use it on one event. I just wanted my money back and contacted them immediately. DO NOT USE SEATGEEK.

I bought tickets for the Warriors game at Chase Center on 4/16 3 days ahead of time, and received a confirmation via email, but the day before the game, I noticed that they are for a different game, on a different date and a different state. I contacted SeatGeek, and they were not able to contact the seller in order to resolve the situation. They are obligated to check the tickets beforehand and verify they are the correct ones. Instead of giving me tickets for the game I ordered like it says in their policy, they offered me a refund for the money I paid. The refund they offered is not enough in order to afford the tickets I need, since the price has gone up from when they were initially purchased. I asked for a refund that will meet the current cost, but was denied it. Overall, the policy if this company is incorrect, since they refuse to do what it says. I was scammed out of my money, and a fun time with my family.

A popular music artist was coming to town and so I purchased tickets early through SeatGeek. The day before the show, I wanted to confirm the venue location and went to the website. There I saw tickets were still available. At nearly 25% of the price I paid! I contacted SeatGeek. They simply hid behind their policy that sellers can set the ticket price. Meaning they can and will allow sellers to jack up the price and rip people off. I requests a 50% refund. Denied. The only solution the offered was for me to sell my tickets on their platform. Yah! So I should rip off the next guy to offset my getting ripped off. I don't think so.

I purchased tickets to a baseball game on March 20, 2022. The seller on the SeatGeek website indicated they could transfer the tickets to me on March 31. Historically, electronic tickets are usually in my inbox by the end of the day I purchase them, but when they did not arrive in my email or my ballpark App, as was indicated, I decided to wait until the deadline the website had indicated. Of course, I still didn’t receive the tickets by then, so I reached out to their email support team. Leo indicated he would reach out to the seller to initiate the transfer. After a week with no results, I followed up. He indicated he will reach out again and escalate. Another week goes by, with no tickets.

I purchased event tickets March 9, 2020. It is now over 2 years since the date of purchase and my tickets have yet to be honored or refunded. The event I purchased the tickets for has now been rescheduled and SeatGeek still refuses to honor the tickets that originally purchased or issue a full refund. This is theft of service and is an act of malice. I spoke with customer service on numerous occasions about this matter and I am continuously provided false information in an attempt to get me off of the phone. This has been a nightmare and I would never suggest or recommend anyone to use seatgeek to purchase tickets for any event.

I bought a 4 ticket. And I tried to open the link and it didn’t work. I was told by the website it takes time for the ticket. I then waited. When I tried again I click on the link that took me to Ticketmaster. It did not work. So I contact Ticketmaster. And they told me they did not issue ticket reach out to Seat Geek. I did. It has been almost a month since I bought the tickets. No one has reached out to me. I have all my information. I gave them my information and they choose not to respond.

I purchased expensive tickets with the assurance the tickets were "100% returnable with no questions asked". When I attempted to return the tickets and process a refund I was informed I could receive a credit and return didn't actually mean return. This is patently misleading. I have asked and will continue to pursue a refund. This is so disappointing.

Event rescheduled for 3 months later due to Covid-19 and I was refused a refund or credit despite no longer being able to attend (I now have a newborn at home). In addition to that it took over a month for me to talk to someone to even list my tickets (so they never resold) because they got rid of their customer service phone line. They’re scamming families! Avoid SeatGeek!

I purchased hockey tickets in Sep 2021 for a game scheduled on Mar 21. The game was moved up to Jan 12. The change in schedule wasn't in control but informing their customers was. I would never expect the schedule to change by 70 days, as SeatGeek is very specific that downloading tickets is usually 48 hrs before the event. Recently, I was checking the status of my tickets only to find out that the game was played on Jan 12. I reached out to SeatGeek to say "Hey you didn't notify me" without providing any evidence they said they sent me an Email on Jan 4th which they didn't as I keep records of all my Email a minimum of one year including trash. Their response was short. To the point. "Sorry. Can't offer you anything" and have shut me down. So my advice use any other means to get tickets. SeatGeek are not Geeks as they can't even manage their own Email system.

I bought tickets in Sept. and the show was postponed until Feb. I was told by my CC co. that they were sent to the wrong email address...My email with .com.com. I wrote to SeatGeek and never heard back. My CC company said they said the tickets would be emailed to me 48 hrs before event. My CC co. gave me a phone # for them, which was not in service. I never got a response to my email. I wrote them a week before the concert and no response. They ended up blaming me for the wrong email address, stating that they didn't get back to me because they had a large volume of emails. BUT they won't refund me anyway, and will credit me for another show. I am going further to get a refund. If anyone is interested in doing this with me, email me at **. My name is Bobbi.

I purchased concert tickets from SeatGeek in September of 2019. The concert was postponed several times. Countless emails from SeatGeek assured me that the tickets were still valid for the new date of the concert. After not receiving tickets, I requested a refund, but was again assured the tickets were valid and a refund was denied several times.

Seat Geek should be avoided at all costs. I purchased tickets to Elton John for April of 2020. Rescheduled to March 2 of 2022. I no longer live near the venue and my daughter can no longer attend as they changed to weekday and she works and lives far away. Been trying for WEEKS to get my tickets (paid $1700 for them) as I sold them to a workmate. They say they are working on it with seller but tix never come. Insanity! They are MY tickets and they cannot produce them. One week until the concert. Never use them again. Very poor communication and no customer SERVICE. No number to call. Horrible business to deal with.

Upon the cancellation of the March 2020 Dallas Mavericks, SeatGeek issued a credit of $1494 to my account. They set up a 'promo code' for the $1216 balance, however, the code disappears after a single purchase of 2 tickets (their site does NOT allow multiple sets of tickets to be added to your Cart - a huge flaw in your system). The balance of $1216.08 then disappears. I battled for days to have them re-instate the remaining balance. I then was able to make a single purchase of $582.68 (after having to purchase multiple other tickets for the same event using cash - not the credit). SeatGeek STILL OWES ME $633. SeatGeek never responds in a timely manner in order for me to use these funds that are trapped in their system. SeatGeek stopped responding in Aug 2021. It is a ridiculous cycle. And it is ridiculous SeatGeek will not simply refund me the balance.

My SeatGeek account was hacked and someone took my $600 football game tickets. When I contacted SeatGeek they said there was nothing they could do and to contact my bank. My bank said that based on SeatGeeks' terms and conditions they were not able to refund me and told me to call SeatGeek back. I have spoken to 6 different representatives, all of which tell me a totally different story as to why I can't get a refund, and the last person I spoke with said they would get me a manager, which never happened.

SeatGeek sent me a link for tickets that I purchased last May, and the link went nowhere! I contacted them to find my tickets and they never resolved my issue, so I had to buy more tickets! There is no phone number to call! Thankfully I was able to dispute charge with my cc company.

I ordered tickets for a concert at Wells Fargo Arena on Valentine's Day. Upon checking the co-vid policy for the arena, I realized I would not be able to use the tickets. Within 10 minutes of ordering the tickets, I called for a refund due to the fact that I would not be able to use the tickets. I was told there is A STRICT NO REFUND POLICY. BUYER BEWARE. In hindsight, I should have checked first, however, a simple refund would have solved this problem as most reputable businesses would have done.

Buyers Beware!! Carefully read ALL policies for SeatGeek before you purchase any tickets, especially during the Covid-19 pandemic. Even though they give an option to sell thru them in lieu of a non-refund, it is very difficult, time consuming, and expensive. You will definitely lose money if you can not attend an event. I had Covid and was in quarantine around the time of the event during the big Dec/Jan Covid surge. I was not able to sell my tickets in time due to their difficult process with lacks easy to find information and their delays to respond from their end for information requests on how to do so. DO NOT USE SEAT GEEK!

I had 2 tickets in my cart and was filling out the order form. Each ticket had a fee of $90. When I went to make the purchase it said the tickets were no longer available. I selected new tickets that were $5 dollars more expensive. I purchased these but noticed the fee was now $146 per ticket. Feeling great urgency I bought these tickets before they also disappeared regardless of the 1000% increase in fee. I later reached out to Seat Geek and received an email several days later basically saying that fees vary. In my opinion, when a ticket price increases $5 and Seat Geek fee increases $56 that is unethical. I also felt it was predatory since the previous tickets suddenly vanished and I felt pressured to buy new tickets and just accept the increased fee or my new tickets would vanish.

I purchased tickets for an event...which was postponed the day of the event (we found out that night when we went to the event). The event was postponed to a date in which we could not make so I wanted to sell the tickets back on SeatGeek. Their software would not let me do that because the tickets were not "past the scheduled event date".

Just called to cancel my matinee tickets for today due to the blizzard. The representative put me on a short hold and got it done. She Indicated a refund should post to the original point of payment in 3-5 days. I will update this if I don't receive my refund. I will use SeatGeek to repurchase tickets to see the Book of Mormons in NYC.

Bought Elton John tickets in March of 2020 and then because of covid concert Was postponed not canceled. So I decided to sell my tickets got screwed on that with their fees but was glad I sold them. Concert was supposed to be tonight January 25th 2022 and now Elton has covid and concert will be postponed again to who knows when. Called seek called Seat Geek once again there's nothing they can do! Can't help me, can't get credit, have to sit and wait probably another year or until Elton cancels the concert so they have had my money and the other party's money for a year and a 1/2 but nobody knows where the money is and I cannot get paid money owed to me?!

Ordered tickets 2 months before event. Never received a email to get tickets. The day before the event got a cancelation of the tickets I never received. Seatgeek don't care. Overseas customer service that don't do jack. Never received a refund after several attempts. Don't get screwed by this company like I did.

I have had so many issues with SeatGeek. Unfortunately, my season ticket provider uses them so I can't avoid them. Their website and mobile sites are so inconsistent, you're unable to get codes on desktop. There are so many things completely overlooked...like a history of transactions. You can't cross check anything because they don't keep records. Better save your emails and take screenshots. They paid me over a week late when I sold tickets. I am beyond done with this company/service. Hopefully someone can take responsibility, show some integrity, and fix this mess.

I purchased athletic tickets in August of 2021 for the Ohio State Buckeyes game at Ohio Stadium in Columbus for the Nov. 20, 2021 game against Michigan State. The total amount I paid for two tickets was $597.48, a once in a lifetime purchase for my husband and me, as an anniversary gift. When we got to the game, we realized our view was severely obstructed by two large pillars in front of us, which prevented us from seeing most of the game. After the game, most of which we could not see, I emailed The Ohio State University Athletics Ticket Office and was told that our seats in B Deck were originally designated as OBSTRUCTED VIEW by Ohio State, the original venue. However, Ohio State could not control what was disclosed by SEATGEEK, a third party vendor.

I am based in Europe and I was planning to go to the US for an event. I booked my tickets through SeatGeek however the event was rescheduled. Therefore I am no longer able to attend. I would normally expect to get a refund however, the customer service asked me to sell my tickets through SeatGeek which by default is unacceptable! I had no other option to get my money back so I decided to do so. To my surprise, the SeatGeek systems require US mobile number in order to work and sell my tickets. Without a US mobile number, you cannot sell your tickets! When I contacted customer service about it, instead of issuing a refund, I was told to search on Google for an alternative platform to sell my tickets... If SeatGeek cannot support customers without US numbers, they should not be selling tickets outside the US. Bottom line is that if you do not have a US phone number, you should not be booking through SeatGeek!

I purchased WWE tickets as a Christmas gift and never received the tickets! I was patient as the notification said they may come 48 hours prior to the event. The event was held on January 1st and business offices were closed the day before and day of the event. I tried to reach out to customer service only to find no phone number. Only an archaic method of using a link. I received an notice from Hawks that the transfer expired the day after the event. Why on earth would I ever expect to receive anything from Atlanta Hawks when that is not the event I purchased? I am still receiving automated responses 5 days later from the customer service messages I sent. I am furious that I am out of $500+ dollars.

VERY UPSETTING .... Due to new Chicago restrictions we can no longer attend our event.... So instead of reimbursing us we now have to try to "sell" our tickets!!!! So STILL trying to sell for a lot less than we purchased!! DO NOT BUY THRU SEATGEEK!!!! Not Fair!!

Visiting Milwaukee from Southern California. Bought several tickets to the Bucks game via SeatGeek. I didn't know that it was only "pending". Apparently SeatGeek lets sellers post "bogus" tickets and can cancel for any reason, and without compensation to buyers. Now potential tickets from Ticketmaster are no longer available. Won't be doing business with SeatGeek again. Buyers beware.

I paid $851 for tickets to Hadestown. I got Covid and could not attend. SeatGeek would not refund my money. Their resale service is useless if you cannot attend. I notified SeatGeek and they do not care or have a refund policy.

Purchased one game ticket for upcoming Fiesta Bowl, Dec 9 2021. Never received a ticket in my account. Called SeatGeek the day before event. Customer rep attempted to reach out to person selling tickets. They never sent the email with the tickets. Filing a dispute with MasterCard to recover ticket cost. Why did I delay in contacting a rep. It is clearly marked on their website, tickets may be issued up to 24 hours before game time. Sitting in Arizona without ticket to Fiesta Bowl. Plenty of scalped tickets for sale. A lot less than what I paid on SeatGeek.

Never having given a review, this one needs to be made. After spending lots of bucks for two tickets to see Trans-Siberian Orchestra in Cleveland at 3:00, we were initially told that the tickets would be made available later. For two days and many hours, I could not get tickets with bar codes sent to my mobile, which is the only way admission can be made. I was sent an "acceptance," of the tickets by the vendor, but when the message came that they were being "transferred" to my phone, that never happened no matter how many times I tried. Of course there was no one to help me; "form" responses are no help. The concert begins in 45 minutes and we can't go now. We are out of our money, which is the worst part. Be wary of buying these from SeatGeek when you can't get what you paid for on the spot!

My email account got hacked, so I lost every email in my inbox and trash folders. Unfortunately, this included my tickets purchased through Seatgeek. Unlike every other ticket provider, seatgeek does not give you access to your tickets on their website. They'll send you an email with your tickets and that's that. This is where everything went wrong.

Seat Geek is UNRELIABLE and UNTRUSTWORTHY! I paid for AZ Cardinals Christmas day game tickets as a present for my son who drove in from Canada but never received them. We went to the game because Seat Geek indicated tix could be electronically delivered anytime up to the event start time. Seat Geek has a long standing common problem of not ensuring customers get their tickets. So common that they don't even have a customer service contact number. Seat Geek's response is not to refund your money, instead they refer you to your bank for refund.

I wish I could give zero stars. Bought tickets for $451 in Dec 2019, concert was postponed several times but SeatGeek said my tickets were still good. Went to concert Nov 4, 2021 and the tickets didn't work. Was told they were resold. Seatgeek didn't answer any calls that night and I emailed. Once I got a message back stating they got my email, never anything since. Multiple emails and a call where I waited 40 min on hold for someone who barely spoke English said they would launch an investigation, but received no follow up, no call, no email. Still nothing.

Avoid them at all costs. The tickets were advertised as $331 each. I knew tax would be added but they added $121 per ticket in fees. They brought the ticket price to $490 each! You can not reach anyone to get a refund. Criminal!

SeatGeek does not display its fees up front. SeatGeek will not refund you even if the event is rescheduled. It is nearly impossible to speak to a representative. Although they offer this option. SeatGeek has several Class Action Lawsuits against them. Stay away, I’m not sure why they are listed as reliable but Consumer Affairs may be sponsored by them. All the reviews are poor but it comes up on Google as reliable.

I understand businesses and employees have no control what has happened regarding Covid, but stealing money from people who have purchased tickets for events is beyond wrong. I bought tickets for a particular time in which suited me. Why shouldn’t I have the option to be refunded for an event versus having to wait over a year for it to be rescheduled and on a date I can’t even go? Then, to top it off, customer service is completely unreachable! I sat on hold for over an hour trying to reach someone via phone to either get assistance with selling or getting a credit to my account due to being unable to go to the rescheduled event that I was only give a 5 days notice for. I’m a nurse and have to plan things at least a month in advance.

I have NOT received my tickets for tonight's game. Miami Heat @ L.A. Clippers. I contacted SeatGeek customer service. (888) 506-4101. After an hour & a half I was connected to someone in the Philippines. The woman said she would call me back or email me no later than two hours before the game. (!!!) I signed up for all the apps she requested (SeatGeek, Ticketmaster, Clippers, AXS) but NONE of them show my tickets. I’m not sure if I’m waiting on an email OR for the tickets to "drop" into one of these apps..??

I purchased 5 tickets for the LA Chargers vs. Minnesota Vikings game at SoFi Stadium in Los Angeles on Sunday, November 14th through the online ticket exchange, SeatGeek. This transaction was completed using my son’s SeatGeek account and paid for using my Chase debit card. After the transaction was completed, there was no confirmation of the transaction; no email, no text message, nothing. The only evidence of the transaction was the $515.40 coming out of my Chase checking account.

I purchased tickets to a football game on 9/24/2021. The game was taking place on 10/2/2021 in California, which I live in Arizona. I received an email on 9/24 stating that my tickets have been confirmed. I then received an email a day prior that the tickets have been transferred and give at least 24 hours for another email. On the day of the game on 10/2/2021 I still haven't received my tickets. I tried to contact Seat Geek the day of the game and waited over an hour on hold. I eventually hung up after getting frustrated with the situation. I then sent several emails regarding my issue. I ended up buying tickets from Stub Hub, since I paid for a flight to go to California. Since that date I have been trying to get a refund with no luck!!!! VERY DISAPPOINTED WITH SEAT GEEK.

I don't usually post things like this, but I felt the need to share. My dad's 80th birthday is on Sunday and we purchased tickets for really good seats to the Dallas Cowboys vs. Denver Broncos game this Sunday as an extra special, once in a lifetime, birthday treat. I spent $4000 and we were so excited to go. Sadly, I got CoVID two weeks ago, and then my dad had to unexpectedly have an emergency heart surgery on Monday, followed by an Alzheimer's diagnosis on Tuesday. Given all of that, we decided yesterday we clearly couldn't go to the game.

Their story is that I sent the email wrong but that can't be. My phone has automatic email once I key in letters of my email, regardless I sent many emails after the 2 days I had not received any confirmation. It took them weeks to finally return my emails and they said that since I sent the email wrong on their part nothing could be done.. NEVER BUY TICKETS FROM THESE SCAMMERS!!

Customer service leads to an email address that never responds. There is no published number or anything of the sort so if you have any issues, there is no recourse for action. Horrible, I thought Ticketmaster was bad, at least you can call Ticketmaster. SeatGeek ignores you and you are left stuck. They HAVE NO CUSTOMER SERVICE, just help docs. Save your money, go to another site to sell or buy tickets. I bought World Series tickets and had an issue and now the event has passed.

I bought tickets to the Adronidack Thunder Oct 23rd game, when I click on accept tickets it comes back as "this transaction was declined ". All emails to company comes back with telling me how to find the tickets and never address the problem. Can't actually call anyone.

I bought 2 tickets for a comedy show in Chicago. When we scanned at the door the tickets were invalid and upon further investigation we were told they were sold multiple times. Basically I bought $180 worth of tickets that were not even mine to begin with as it was sold multiple times. Could not get into the show and had to drive back home. I recommend to not use.

They took my money and never sent the tickets. I got some shady message saying my tickets would be delivered outside the app and of course they never came. Seatgeek has so far refused to respond to all my emails and now a filing with BBB against them. Go with Ticketmaster or ANYONE else because this company is worthless. Do not trust them, they will disappoint you. I’m just so happy I didn’t spend more than what I did with them. Horrible moral code. Companies like these should be sued and put out of business.

SeatGeek is just a third party scalper. They add no value to your purchase whatsoever. I bought tickets for an event that the venue was selling through Ticketmaster at a much lower rate. SeatGeek offers no return option, you have to contact SeatGeek for them to contact TicketMaster for any changes, or to get your tickets early, etc. You can sell your tickets on SeatGeek, but you can also sell them on TicketMaster as well. Watch out for their ads on Google. Use venue-approved ticket services. There is absolutely no value that I can see from paying SeatGeek more for your tickets. You can only lose money unless you are selling your tickets for way more than they are worth. It's like Hotels.com without the discount. I spent $126 each on tickets the venue was selling for $95, then with all the fees, it ended up costing $350. Total scam.

Purchased two tickets to a college football game and received an email from Seatgeek confirming my purchase. 24 hours before the game I received an email telling me the seller was unable to deliver the tickets. Called Seatgeek’s so-called customer service and was on hold for over an hour. No one ever answered. Their “Guarantee” means nothing. DO NOT DO BUSINESS WITH THIS SCAM.

I purchased tickets for concert over $1000.00. Covid hit, concert rescheduled twice and now requires vaccine to attend. Policy says no refunds but says you can resell tickets. I've never received tickets, called multiple times left holding for hours only to be told I'd be called back and never received call back. Called again and no help. Terrible service. I do not recommend doing business with them

Updated on 10/23/2021: Today is the show date and NO tickets received. Been on the phone (they make it hard to find their phone number!) twice now. While they agree I never received the tickets by email or on my phone app, they want TIME to call venue to get them to DO it. They actually suggested I FLY us all to the venue and hope to get tickets TWO hours before the event! Still waiting for call from supervisor. They do not want to refund the $400. I refuse to incur travel expenses without tickets IN HAND. We are at a standoff. WORSE ticket middleman ever. With these delays you also cannot resell your tickets or give them away.

I purchased four tickets for Garth Brook's Oct 2nd concert at M&T Stadium on July 22, 2021 for a total of $853.96. The event was canceled mid August 2021. I have been emailing Seat Geek and only receive form emails. The emails state unusually high volume of requests, check back in 7days. Continued "general form" letters appear in my email after I make an inquiry. Unable to locate a live person anywhere??!!

Unfortunately, Zero stars was not an option. I purchased tickets almost 2 years ago for the Black Crowes. The Seller never foraged the tickets. SeatGeek has basically told me to go "piss up a pole" and a refund is not an option. Do Not... I repeat... Do Not use SeatGeek to purchase your tickets. Mark M

I bought tix for college football game. Was sent a link. The link expired super quickly. Tried for 3 weeks to get resolution via email support. No phone number listed. I finally found a phone number. The Seat Geek rep I finally talked to assured me the tix would be resent. They never were. I had to buy second set of tix n Stub Hub. Seat Geek refuses to refund me for the ticket although the customer service rep assured me that the link would be resent. Use StubHub or other service. They are the worst.

They owe me 3500 USD and there is non-existent customer service! I tried to buy several times tickets to Hamilton in NYC through SeatGeek. One time I managed to get one ticket but needed 3 so I kept trying. The website said the tickets I wanted were available every time again and again. They took my money but then sent me an email saying it was canceled and money will be back. It’s been a month and money is not back in my account. The worst thing is that there is none I can contact, they only send a genetic mail where they ask to go to read the FAQ but there is no answer about what to do in this case. Don’t buy through them.!!!

The fact that these scumbag scalpers are allowed to advertise on television is absolutely criminal. They encourage scalpers and allow them to, for all intents and purposes, STEAL tickets from true fans, then allow them to charge 3x the price. DON'T SUPPORT SCALPERS!!

I bought tickets to a football game, and while I was unsure about my ability to make the game, I continued with the purchase because the following language was on the purchase confirmation page: "Returnable until 4:25pm on Sept. 9; Return your tickets for no extra cost. No questions asked." On Sept. 8, I tried to return the tickets, only to find out that I was only able to swap the tickets for future credit. This was not explained at all on the purchase confirmation page. I tried to find a customer support email or number on the website, to no avail.

I bought Garth Brook tickets and he at first rescheduled his tour due to covid. I asked for a refund and they said they could only give me a promo code credit or I could use the tickets when the Tour/concert was back on. I explained I am 5 months pregnant and not able to go to a future show, but that changed nothing. Garth ended up canceling the tour so I asked again for a refund since there was now, no concert at all. They still refused. I paid 800 bucks for the two tickets and they could not deliver on that business transaction. It is illegal to keep someone's money when they gave it for a specific product and you no longer have that product. I do not want a credit, this company is shady and a scam.

Updated on 04/15/2022: My tickets were not delivered on time for my event. It has been over 8 months and I have not received a refund. I have not even had contact from the company to respond to my many requests for an update.

A ticket for an event was purchased and provided by SeatGeek that was not a valid form of entry to the event. Their Buyer Guarantee clearly states "Your tickets will provide valid entry to the event" and "If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund." SeatGeek was contacted immediately when the ticket arrived and was discovered to not be useable. The wristband came tightened to the point that it is not wearable and the design of the clasp is such that it is impossible to loosen once it is tightened. I waited on hold for a collective 4 hours, was hung up on and given the runaround for one week until they told me they would not offer a refund for their mistake nor provide a valid replacement ticket to the event. This business practice is nothing short of a scam. They do not honor their Buyer Guarantee and do not care about their customers, their time or their money.

Absolute disaster of a company. AVOID AT ALL COSTS! I really wish I had read these reviews before ordering tickets. My tickets were never delivered to me even though the app and their "customer service" said they were. "Princess", the inaudible support rep never called me back and we would up at Citi Field for a Met game with no tickets and out nearly $200. I tried calling them and waited for thirty minutes until game time and just ended up hanging up. I still have not heard back from them six hours later despite a promise that they would contact me. An absolute sham of a business.

Would give 0 stars if I could. I bought tickets two years ago for an event. They never arrived. Within 24hrs of the event, I spent 2 hours on hold waiting for a Customer Service rep. Never answered and I eventually gave up. I also sent two emails to their customer service email- never heard back. I can't even contact anyone to request a refund, so I spent $250 on absolutely nothing. I will never use this company again.

Purchased two tickets for a tennis match at Louis Armstrong stadium. Received multiple emails confirming order and then 5 weeks after purchase received notification of an error, seats in a different stadium.

Lo and behold out of nowhere Seat Geek refunded my money in full! I nearly fell out of my chair when I saw the surprise refund.... Good job guys, better late than never! Still docking 2 stars for the stomach-churning drama but at least you're honest!

Like many online vendors, prices are high so someone is making money. But customer service is awful when/if something goes wrong. They are overwhelmed and will keep you on hold forever without being able to help. Don't use these guys.

I purchased Rams/Bronco January 2022 tickets for a surprise 16th birthday for my son. The tickets were pricey, But after I checked out, I noticed the total was almost double! To my horror there was a $406/seat fee (for what I don't know). This info was not displayed on the purchase details. I contacted SeatGeek twice trying to find out info about the fee and options. They were extremely slow to respond and said - we're just a broker site. Didn't provide me with any way to escalate or contact the seller. At least Ticketmaster publishes their fees upfront!

I processed a purchase for US Open Tennis tickets for 4, in the amount of $3384. During processing, I was kicked out of their system. Thinking the transaction didn't go through, I purchased again the same 4 tickets (same seats, same day, same session). I found out later that I was charged twice, $3384 x 2 = $6768. I reached out to SeatGeek via phone and email. They will not refund one of the orders, even though it's a duplicate, for the same seats. Why would I purchase same seats, same session, and paid twice the amount? SeatGeek is dishonest!!! My lawyer is looking into this...Be WARNED, do not do business with this company.

I bought tickets in May 2021 for a concert in August 2021. As of today the tickets STILL haven’t been transferred to me and the concert is next week! I emailed SeatGeek and was Informed that I would get the tickets the DAY before the concert. I am unable to go and will have less than 24 hours to try and sell the tickets once I receive them (SeatGeek has given me no opportunity to swell them ahead of time either). I am EXTREMELY disappointed and I will NEVER use SeatGeek again. They have lost my business. I have bought tickets to many concerts, sporting events etc and have never seen tickets handled this way. Do not use this app!!

I purchased a pair of tickets directly from the box office via SeatGeek to the Bruce Springsteen on Broadway for August 2021. Unfortunately, I learned 16 days before the concert that I would not be able to attend and promptly set about trying to resell the tickets on the SeatGeek Marketplace as it appeared to be the most straightforward and simplest route since my tickets were digital. It has been a week since I tried to set up my account.

I bought 2 tickets together to an NFL game in Row 7. They sent me 2 tickets, 1 in Row 17 and one in Row 18. So my son (who is a minor) would have to sit by himself at an NFL game. I don’t think so. 7 emails and 4 hours of on hold time and support person didn’t care. Wasted $600. NEVER AGAIN.

I purchased MLB tickets on July 10th through SeatGeek and the tickets were never forwarded to my email as that is the way I was to obtain them. After driving 8 hours to see my son’s favorite team play, I never received the tickets and had to purchase more. I was out a lot of money and time trying to contact the company on my vacation. I sent numerous emails to the company with no helpful response (at least 48 hours in advance), and then called their customer service number. After holding for 40+ minutes, I spoke to a man named Ken, who told me that he would call me back after he spoke to the seller. Ken never called me back. Point of this story, DO NOT GET TICKETS FROM THIS SITE!! I know that I never will again, and I am telling everyone about my experience.

They are not a reputable company, they have multiple complaints due to not providing tickets after taking money from their customers. I spent over $1000 for a concert and when I contacted them they told me that my tickets were being delivered 100% guaranteed. When the time for the concert came, I never got the tickets and the customer service was dismissive and rude when trying to explain the incredible frustrating situation they put me through. Horrible experience.

WILL NEVER BUY TICKETS FROM SEATGEEK AGAIN EVER!!! Purchased US Open Tennis Tournament Tickets for two different dates (3rd SEP – 4 tickets bought and 6th SEP – 2 tickets bought) in two different ticket orders, specifically for Louis Armstrong Stadium. Received wrong tickets for both the orders. Can you believe it. Seller sent me tickets for Grandstand stadium instead of Louis Armstrong stadium for both orders. Seatgeek finally replied after few weeks, and they can’t help or get the tickets I initially purchased. They simply said sorry and offered to refund the money. This caused us a great deal of inconvenience as we booked our hotel room, and it ruined our entire plan. Now, the ticket prices have gone higher if I to re-purchase those tickets.

I am appalled at attitude that A.I. ins the cure all for all of life's woes. All it does is put the burden on the customer. Some they don't have to provide good service. Seat Geek is one of the most horrible experiences I have ever encountered. I paid almost $500 for two ticket to a high visibility SEC football game, and it has now been 2 months and I still don't have my tickets. Ownership changes when the money changes hands. I have owned those two tickets for two months now and I still have no tickets. I have asked for one of two things, my complete refund or my tickets.

I purchased two tickets to a Dodger game the day before the game. I never received an email with my tickets. I eventually went on to the website again and was directed to download the MLB application to find my tickets. This was not until 20 minutes before the game was to start and finally found my tickets. I live 45 minutes from the ballpark and wasted my time and money on these tickets. Since you are relying on the owner of the tickets to transfer them to you, avoid this service. It is not reliable. Cost me $135 bucks for nothing.

I purchased tickets for a show on July 31st. I got an email saying that the site didn't have my tickets yet but that they would be in touch with further instructions on when and where I could pick these tickets up. Three hours before the concert and I still had not heard anything, I call back to ask for an update. Customer service gives me the run-around, saying that they are trying to get in touch with the seller and they will keep me informed. One hour before the show and I have still heard nothing.

DO NOT USE SEAT GEEK!!!! DO NOT USE SEAT GEEK!!!!! YOU WILL REGRET IT!!!! I would give them a zero if it were an option. No customer service, rude, do not respond in a timely manner and they are unprofessional. I would not recommend you ever use them unless you want to lose your money, be taken advantage of and have no one respond via email, text, chat or phone. I lost $1000 from tickets purchased due to a reschedule, not a cancellation, due to Covid and then told I had to use them or sell them because it was not cancelled. When I tried to sell, no customer service allowed me to verify my payout method and it just sat there in a big black hole somewhere. I finally gave up and donated them to a local place in Boston to use or sell. This company is a joke.

Third Eye Blind concert ($72) cancelled in April 2020. Slightly Stoopid concert (used $72 credits + $15 extra = $87 total) cancelled in July 2021. No refund to credit card. Incredibly difficult to get to a customer service rep. Submitted support ticket 3 times, never heard back. Reached client support and they were very dumb, talked about email for 10 minutes and sent a screenshot of useless information about getting credits back. Very unknowledgeable.

I purchased tickets for the US Open tennis tournament for Louis Armstrong stadium. However the seller sent me tickets for the grandstand instead of Louis Armstrong stadium. I have emailed Seatgeek but have gotten no response. I would expect better service for the service fees I paid for these tickets.

I’ve been fighting this horrific company for over a year and a half now. I purchased tickets for a concert before Covid and then Covid happened and they have been postponing the concert indefinitely. Now it’s being postponed from June to August. I live in a whole different state. I bought the concert tickets for a birthday present that’s well past now and I’d like my money back. They won’t refund money because they say the show Has to be canceled. Well it’s been well over a year since the original show and I think this is **. Do not purchase from this place. They do not care about you the customer. They just get your money and run.

They managed to scam me in the most legal way possible. No tickets. No refund. Not coming back. $2000 down the drain. Customer service is even worse. They are a bunch of rocks behind the phone. STUB HUB!!!!

Sent me tickets to a completely different section than what I paid for on their site. Won't give you an option for a refund or to fix their mistake. No customer service whatsoever. Had to dig through Google to find some kind of phone number, that is never answered.

I bought multiple tickets for a MLB game in early 2020 and wasn't given notification until July that they are giving a credit. What good is a credit when everything is cancelled?? You had to notify them within 7 days of receiving that email, which I did. They just ignored it. Tried calling, etc, sent numerous emails over the next few months. They got to just keep hundreds of dollars and don't even have to give an explanation. It isn't just about being a terrible company, it is outright theft.