SeatGeek Reviews

Seatgeek is horrible. My wife purchased tickets through the app for us to attend the game. It was rained out and rescheduled for the up and coming Monday at 6:20 pm. I wouldn’t be able to attend because of work. MLB policy will allow for a refund or the option to attend a future game. Seatgeek doesn’t they force you into attempting to sell the tickets which probably wouldn’t have been an issue, but they never made the new tickets available to us for us to sell after the game was rained out. Even if we decided not to sell and just attend the game we wouldn’t have been able to because the tickets never appeared in our account.

Seatgeek is a scam operation. Their advertising is false and there are other web sites using their name and links that obtain your confidential information and scam you. I only gave them a 1 star since there is nothing lower.

FRAUD!!!! Spent $2,064.00 to purchase Morgan Wallen ticket in Philadelphia for May 11, 2024. Tickets were scanned and came up "invalid." Ticket office told us the tickets were still in seller's name. Contacted Seat Geek. NO HELP. Missed concert. still out $2,064.00. Lawsuit time!

They eventually ended up offering me a refund, but I had to email their csuit to accomplish this.

SeatGeek stole my credit card information; set up an account in my name; received NO verifications of the account from me (despite them having asked for email verifications); charged my credit card for tickets I did not order; and refused to refund the ticket price. Seat Geek is NOT a legitimate business.

Never use SeatGeek. They have a terrible customer service policy. I purchased a parking ticket 3 and a half hours before a Texas Rangers game. It was not delivered until an hour before the game started. You know like most fans I arrived more than hour before the game for tailgating and pregame festivities so I was never able to scan my ticket and had to purchase another ticket to park. Apparently, even though the parking ticket was never scanned. They informed me since it was delivered an hour before game time they would not issue me a refund. They think taking more than two hours to deliver a parking ticket and 1 hour before game time is an acceptable standard. I ended up paying 100 dollars for parking, I hope my 50 dollars was worth it to SeatGeek. It's honestly just funny now, save yourself and use something different.

I got tickets a few months ago and couldn't make it because of an emergency. Tried reaching out to cancel because I had upon until sometime to cancel or resell. I did both. Nothing happened so I reached out to my bank Chase. They gave me credit. Now today they took the Money back from my account and I went into overdraft. I was told Seat geek said I didn't cancel and I went to the concert so mad. Will never buy anything from them and I'm done with chase.

We had to cancel our tickets to Garth Brooks and I called to ask for a refund and they told me they don’t refund but would give me a credit on my account….and that is all they told me! They said nothing about another email coming to me to request the tickets back so we weren’t watching for that and several months later when we wanted to use the credit they said they never got tickets back from us so I had no promo code or credit to use….. We don’t typically check that email account very often but the lady made it sound like the credit was automatically put back on without any further steps…so now we are out $550 and they won’t do anything for us. Unbelievable… If the lady would have told me I was going to receive another email with tickets requests back I would have obviously done that. Will never use this company again.

I purchased 4 tickets in a loge box to Yo Yo Ma concert with St. Louis Symphony through SeatGeek in October 2023 for his May 3, 2024 performance at the Stifel Theater. The purchase was confirmed and order # given. Today only 4 days prior to the concert I received a voice mail that due to some "internal error" the tickets cannot be transferred to me and the full amount of purchase price has been refunded. Glass half full thinking is that at least SeatGeek only disappointed us and stopped short of stealing both our anticipation and money but it is extremely disappointing and a betrayal. I have been looking forward to seeing Yo Yo Ma in person with my family for a long time and will keep the expensive hotel reservations because we are going to a St. Louis Cardinal's baseball game the following Saturday afternoon. I feel the most likely explanation is SeatGeek sold my tickets to someone else for more money.

Their website glitched out for me twice, resulting in them taking a total of $2,000 of my money. Talking to support felt like talking to an AI, they talked around the issue and blamed it on me. I notified them the instant the issue occurred and they were happy to rattle off all the policies that explain why they don't need to help me. Cool, enjoy the money from my account that I never had in the first place. Their policies are anti-consumer and it allows them to steal your money due to their own fault. Then they will waste your time as you get nowhere trying to resolve the issue. Every interaction and purchase I've made from them has never gone as expected or in my favor. Don't use them.

Bought two tickets to LPGA Chevron April 2024 for one day. Was there less than an hour before they evacuated the whole golf course grounds because of weather. I paid $621 and tried to use chat, email, etc. to move my tickets to the next day. Got nowhere. Finally, found phone number through my bank bill pay account. Called SeatGeek and talked for 3 hours to no avail. Now have disputed charge against them with my bank involved. I wanted to give them a 0 review, but not possible.

They charge outrageous fees on tickets and then charge 10% to sell a ticket plus charging a fee to the buyer. Double dipping fees and making 10% on the sale! Makes it impossible to sell a ticket for anywhere near what you paid for it! I will NEVER buy tickets through SeatGeek again! The absolute worst! $144 fees per ticket on initial purchase, plus 10% to sell plus fees to the buyer!

HORRIBLE - they’re literally scammers, I purchased tickets a months ago, the show is tomorrow less than 24 hours from Now and they still “cant find my tickets and cant reach out to the seller.” Are you kidding?

Purchased tix, when confirmed cost exceeded baseline and fees were high. Business promised tix in two hours. Waiting now five days. Excuses given. While tix stated Returnable are not as all money according to them goes into an account for future use. If I couldn’t get tix to begin with why would I use them again? What a mess! No receipt, no tix.

They ripped off tickets by double the cost! Charlotte knights SRO through knights window only $16, through SeatGeek was $40+... Do Not use seat Geek. Trashy place. Won't even refund the difference in cost.

I am extremely dissatisfied with this company's customer service policies. They make it nearly impossible to get help when you need it, and their lack of a phone number means you're stuck with chat support that can't always provide adequate solutions. If you accidentally make a mistake with your booking, they won't assist you and will instead keep your money, forcing you to use it for future tickets. Avoid this company at all costs!

I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise Center by a work supplier. Typically, the parking garage sells out there for Blues hockey games, and I didn't want to be walking in downtown St. Louis at night pregnant, so I pre-purchased parking through SeatGeek for over $80. When I drove downtown and arrived to the parking garage, upon entry they were charging only $20. I took a picture of the $20 parking garage sign, and send it over to SeatGeek to ask for the difference in cost ($60), but they refused. It's highly disappointing they are taking advantage of customers.

We purchased NCAA Men's Final Four tix from SeatGeek on Sunday and have yet to actually see the tickets. I've chatted, e-mailed and talked with someone with absolutely no help. I requested the tickets or a refund and they said they were trying to work with the seller. I would NOT trust this website for ticket purchases.

I was recently overcharged by more than $100 for a ticket I found significantly cheaper elsewhere. This experience, unfortunately, reinforces what seems to be a common practice with SeatGeek:

If I could give them zero stars, I absolutely would. I purchased Madonna tickets to Nashville. Show was cancelled and Seatgeek sent me a CREDIT. They did not send me my money back. They bribed me to buy tickets from them with 10% off — so I purchased Madonna tickets for the Atlanta show, didn’t get 10% off — and of course the tickets and fees were WAY more expensive. I had to pay an additional $300+ for worse seats. I contacted them to see if I could upgrade my seats closer to the date and all they say is “we’re just a third party, we are powerless…we can do nothing to help you,” gross. If I went to sell the tickets at face value through Ticketmaster I’d only get $550 back because they will give me $45 in fees per ticket, meanwhile I paid $115 per ticket in “fees” this should be criminal.

I purchased tickets for a spring training game thru Seat Geek a month in advance. When it came time for the e-tickets to be delivered (24 hours prior to game time per the app), I began contacting customer service. It took one chat, 2 calls and a couple assurances that someone would call me back, I found out 4 hours prior to game time that my tix could not be delivered to me, and that they could not find alternative seats at this late hour (no kidding!) As a way of compensating me for the inconvenience, they promised me a refund of 120% of the amount paid. I did get a refund, but ONLY for the amount I initially paid. So not only did Seat Geek leave me hanging until it was almost too late to get replacements, the replacement tickets that I could find were of course more expensive.

I bought tickets and could not get them to show the barcode and this facility does not allow printed tickets so barcode is NEEDED. They were less than helpful. I called, chatted, etc multiple times. Still no help. I asked for a supervisor. I was told I would get a call back in 2 hours. No call. The event passed and I did not get the tickets. They will not refund stating I did n claim them right. Maybe? I don't know but I asked for help and no one could actually help me.

We bought tickets to see U2 Sphere Las Vegas and they did not work. Flew from Mexico just to see the concert and the tickets were not valid..A total scam... They sell many times the same tickets...It has been more than a month and I still can not get my refund. A total FRAUD

This company uses bait and switch to pretend you're buying valid seats even though they are taken, thus you have to choose other seats since you're already in the website, very shoddy and disgraceful.

Sept 2022 bought tickets for L.A. Dodgers training camp game at Camelback. Upon receipt of the confirmation I IMMEDIATELY contacted them that it was the wrong ballpark. They had a TBD on the ballpark I wanted but had the seats for purchase. SeatGeek said, "We sold you the seats we had. A THIRD PARTY provides tickets which we can't reimburse your money for." Seat Geek said, "Your choices are: YOU use, YOU sell, or YOU take "Promo"..." which I took never ever had bought sport tickets on any Website, they were the first. Repeatedly I asked will my "promo" expire. Answer "no". Off and on I checked the website trying to use the $244.00. Even inquired about events and games. Constantly I was told they didn't have the tickets I sought. So I keep checking in and the $244.00 showed until today. Now I'm told the $244.00 now called "swap" expired and my money is gone.

I bought (assigned seats) tickets - Section G, Row 14, Seats 7-8. BUT received General Admission tickets. I deserve at minimum a refund in the difference in price but because of the problems it caused maybe even more in refund.

I talked to about 8 different people because my tickets weren’t sent to my email and my event was this weekend. They all said they found my tickets but never sent them to my new email. After a being on the phone with someone for about 30 minutes I said I wanted a refund if I am not able to get my tickets. He then said that they can’t give me a refund to me because they can’t pull up my account after telling me they found my account and have my tickets. That was almost 200 dollars for the tickets

I had tickets to Andrea Bocelli. He cancelled. I am confused about the date for the rescheduled concert. There is absolutely no way to get in touch with customer service as far as I can tell. I called the numbers I found listed for their customer service and got recordings that the numbers were out of service. A ridiculous situation.

6 days before the AFC divisional game I bought tickets for I decided to log in to my account to review them. I bought the tickets through the team website the day they went on sale. I attempted to log in to SeatGeek with my stored password and got a message that the credentials were wrong. I attempted a second log in with their "one time" email sign in and used the code they emailed me but got a message that my account was either locked or cancelled. Had to Google how to contact them directly, as there are no obvious options on the SeatGeek website and the support page does not link. I started an online chat and was told it would take 20-30 minutes to reset my account.

We bought tickets for basketball games that went through Seat Geek. They took our money just fine, but never received the tickets. Every time we tried to accept, transaction would never allow the tickets to go through on the app or website. Nobody in the company seemed to be able to help. On the phone and chats for over 2 hours with no resolution. I will avoid this company at all costs in the future. I suspect I am out close to $400 and now have to file claims for refunds. Awful experience.

My friend and I purchased tickets for Dave Chappelle through Seatgeek, while our other friends purchased them through Ticketmaster. Long story short, the tickets were never transferred, and we were unable to attend the show while our friends did. They have this thing which allows the transfer of the tickets only within 24 hours and when you are near the venue so we never worried about it. The original experience was extremely frustrating and embarrassing. I later tried to get a refund and this was another "uphill battle". After speaking with several different reps and sending them all kinds of screenshots (apparently they were suspicious, thinking I was trying to scam them) as of today, I have not received my refund, and counted as a loss. This company is super shady with horrible customer service. They send you very nice, professional emails about your issue, but with no indication of really helping you with the problem. I will never use this company again and have already deleted the app.

If you can avoid using SeatGeek, you should. I paid $5,000 for two seats more than a month ago to a bowl game. I don't even know my seat number today and the game is in 3 days. These are electronic tickets. They told me to list them for sale on another ticket site, so I did, I had to mark them down a bunch to get a sale. Now I have a sale, and I can't get my tickets. NIGHTMARE. They can be transferred in less than a minute. Now they are worth 1/10th what I paid. After several customer support emails I find out that they don't know anything either. They must have accepted someone's tickets for sale without validating they existed, OR SeatGeek themselves are buying tickets, marking them up, and trying to make money. Either way, avoid these thieves or you will lose money too..

I bought a Parking Ticket from SeatGeek For the Cowboys & Eagles Game. Cost me 226.00 dollars. Everyone else paid 75.00 but worst thing I Never got the Bar code That I needed to allow me to enter into the Silver Parking Lot 4. After 45 Min they made me leave. Paid cash for a different parking away from the stadium. Never will buy my parking from Seat Geek.

Worthless and useless. No live chat or phone customer service. Resold tickets and wanted to look back to see what I would be paid. No luck. Website archaic. Such arrogance and lack of appreciation for customers. Ticketmaster will eventually take back all the venues this horrific company currently represents. HORRIBLE! DON'T USE THIS OUTLET FOR TICKETS.

I wish I could give below zero star. Because they absolutely lies about refunds that they promise on the website "refundable without any nonsense" is just mentioned to fascinate the customer to buy but if you really ask for refund for whatever reason, they are so much harsh and rude with you. When I got ticket, my ticket was even not confirmed with Ticket Master, so I asked for refund and they gave me so much headache and tried so roughly to not refund my money back, it's basically stealing. I tried even a supervisor by name of "Paul". I don't think he said his real name since he was the harshest. Finally there was another supervisor by name of Marvin that was somehow helpful and by too many discussions he agreed to refund. The good point is sometimes you may find a but cheap ticket but never think about refund and lies on their website.

Purchased tickets to an event for a specific row. Was told I wouldn't get the tickets until 24 hours before the show. Stated the reason "need to wait until 24 hours prior to the event due to the delayed release policies that the seller uses to keep your tickets safe, avoid the resale market, vastly decrease any chance for invalid double sales, and protect fans from less-than-savory situations." SeatGeek says this is to "protect" fans from less than savory situations when in fact they are the ones creating the situations. Sellers are selling tickets on SeatGeek they don't actually have. They have until 24 hours of the show to send the buyer the ticket. Sellers wait to find cheaper tickets and once they find them, they're transferred over to you who paid a premium. What a great service provided!

I have used SeatGeek, and they are terrific to work with. However, I have had a less-than-positive experience with TicketMaster, which SeatGeek used as a third party to provide the tickets. I purchased tickets to two Nets games. For one, I quickly received the e-tickets with the bar codes from Ticketmaster. However, for the second game, it looks like I won't receive the tickets until around 24 hours before the game. Why do I have to wait until then and be concerned about whether I will receive the tickets before the game? That is poor business practice, and TicketMaster has very poor reviews online. This is the reason I am giving a two-star rating for SeatGeek. SeatGeek should reconsider using TicketMaster.

Seatgeek will not work with you to get a refund. Be aware of all the small print. I have been going back and forth with them about a purchase and they are not willing to give a refund. Horrible customer service.

SeatGeek does not offer refunds for rescheduled events. I am not available to attend on the rescheduled date, nearly 5 months from the originally scheduled date. I will not use SeatGeek in the future and will not recommend it to others.

My bad here for not researching this company before purchasing. I purchased tickets and then didn't send to me although the order description said "instant". They wanted me to download another app with Google Wallet in order to get the ticket. I purchased these tickets for a friend that I was going surprise with tickets to a sold out event. When they could produce the tickets they suggested I resell them. Great for them the entire experience cost me 45 min. of my time and $37 in unrecouped fees. SeatGeek on the other hand made 10% from the original seller plus my purchase fee of $147.60 and then another $60 for listing "the tickets" back for sale. So SeatGeek in total collected $397.60 for 2 tickets that were sell for $85. I know I was paying a premium which isn't my issue. My issue is that they didn't sell me what was advertised.

Purchased tickets for Providence vs Wisconsin game. Based on selection chart, I was supposed to be behind visitor bench at least 15 rows above the floor. Instead, I ended up on the opposite of the court, behind the basket and two rows from the floors. Right next to the student section which is definitely not where I wanted to be!!! SeatGeek has no phone number online to speak to a customer agent and no way to email the company on their website. Buyer BEWARE!!!

Bought tickets in September for a Georgia Bulldogs game Veterans Day weekend 2023. Traveled from Boston to take my brother to the game, He's a disabled Vet. Long story short we had confirmed tickets but never got the tickets. Worked all day with customer service as it was a 7pm game. Was told that they would reissue better seats by 4:00. Continued working with customer service and was told 30 minutes before kickoff that they dropped the ball and could not get me tickets. I can't believe this group of scam artists are allowed to stay in business. They knew about my situation with my brother and could not have cared less. Informed me that it being a disabled Vet did not matter to SeatGeek. I've been in contact with a Lawyer and I'm going to do everything in my power to stop these anti ** con artists from doing this to more people. Do yourself a favor and NEVER use this horrible company.

SG will never give out a phone # for customer care. They make things difficult and are not helpful. It took 4 visits with 4 different agents to solve my issue. Why do business with a unhelpful customer care center.

Was interested in theater tickets in Milwaukee, WI and clicked on their link to find tickets for the event, selected a date, and never realized that their link took me to another date. Bought 2 tickets. Quickly saw the wrong date! They have no customer services number to call. Tried the e-mail contact and they basically called me an idiot and should just sell them. Was not able to sell my tickets, lost all the money plus paid for services charges when I purchased the wrong tickets and I will never, ever use them again. Rather not attend a show than doing business with crooks.

I am astounded by the fees that SeatGeek tries to charge. Never would I purchase through this as the up-sale they have is something beyond unreasonable. I looked a few different times for different events and in some cases, my price would have literally doubled. I will be more inclined to purchase through a private seller. Quite sad because I feel venues will lose revenue from this.

SeatGeek is a horrible company. I bought a parking pass (very expensive) to game 2 of the World Series because it was cold and wet and I didn’t want to have to walk far in the cold. I arrived at the parking lot to find that it was full and the attendant already knew before I even told him that I purchased from seat geek. He knew because I was one of several people that purchased passes from seat geek that were invalid. I had to drive around, find another lot and pay cash to park much further away from the stadium. I asked for a refund, the best they would do is give me a credit. I don’t want a credit, I will never use this shady, fraudulent company again. This is gallant fraud, and they know it.

I was a first time customer whose coupon code wasn't being recognized. It took 80 minutes to purchase 2 tickets to a hockey game. I asked that I be compensated for my time and they said, "no, you go the coupon code so the issue is resolved". Spoke again the next day on chat and the phone with people to try to get service; no one was interested in helping. I went to SeatGeek because I was sick of StubHub's nonsense. I won't be going back and recommend no one else give them their business.

Purchased two tickets from SeatGeek for the Morgan Wallet concert at Fenway Park on August 17, 2023. Ticket for this event were in high demand, so ticket prices were rising rapidly until a few days before the concert. The issue with Fenway Park and it being a 100 year old baseball stadium is that it wasn't built for the modern day concert in mind. Many seats within Fenway have obstructed views - in fact most of the seats in lower section F behind the home team dugout were obstructed by the concert control room in the middle of the field. Tickets online with this obstruction were marked appropriately so I had filtered out tickets listing obstructed view so I did not have to worry about having a bad concert experience. After filtering out seats listed as obstructed, I was able to locate two seats at a decent cost without any obstructed view marking.

Well, They sold tickets they did not have control of. The Event was World Series Game 4, Chase Field AZ. Sold at 1pm Game at 5pm. So in the end, after 4 hours of wrangling, email assurance that the issue was resolved and we would receive the tickets in 10-15 minutes... Nada. Nothing. Zip. Zero. An "error" just occurred and the transaction cannot be completed. 4 hours AFTER THAT they were still "pending" and the event was OVER. So they sold us tickets that they didn't have, essentially.

As a regular customer I always get an email with shows in the area I live, Central Florida. Got their email over a month ago advertising the Broadway show in Orlando. Moulin Rouge at Dr Phillips Center. Clicked on their link to find tickets for the event, selected a date. It was good for me and never realized that their link took me to their New York box office. And… They have no customer services number to call. Entered a case at BBB and their answer basically called me an idiot. I got to the New York box office on an erroneous link from SeatGeek. Was able to sell my tickets, lost all the money paid for services charges when I purchased and sold my tickets and I will never, ever use them again. Rather not attend a show than doing business with crooks.

I Bought two tickets for Carlos Vives concert in Miami on October 28th, 2023 and they only sent one ticket to Ticket master. When I asked for an Immediate refund they did not honor the refund or received the ticket back from ticket master. I am still doing a claim with my credit card one day prior to the concert, please don't use this people services.

On at least two occasions, we could not access our tickets through Seat Geek. We had Lou City Soccer tickets, get to the game, can't get in because app does not work. Try to get someone's help and end up missing the game. Repeat, repeat. We got no refunds, no game, no help. Seat Geek sucks.

On June 7th, right after hearing Messi was going to Miami, I bought tickets to see him on SeatGeek, to the closest team, Charlotte. The money came out of my account and the order status on my SeatGeek account page had the tickets listed as ‘waiting for confirmation’. It was like that on my account page from June 7th until today, the day of the game. Under the SeatGeek FAQs it says ‘confirmation’ will come within 24 hours of the event. Today when it still had my tickets listed as ‘waiting for confirmation’ I called Seatgeeks. After waiting on hold for 30+ minutes the guy tells me those tickets were canceled on June 8th. Obviously the tickets were canceled because the ticket prices went way up later the day I purchased them. I don’t know how this isn’t against the law but what are you going to do? That was my first and last experience with SeatGeek.

We purchased 2 tickets for an event a few weeks ago. The tickets never materialized...The vendor would not respond to Seat Geek after multiple messages. I was contacting Seat Geek about not receiving our tickets right up until an hour before the event. Finally gave up and purchased thru StubHub and all went smoothly. The following day I contacted SeatGeek again and told them I never received the tickets from them and wanted a refund. She checked into it, and said "yes you will receive a refund as well as our 20% guarantee amount" and asked for my PayPal account info, which I gave. Guess what....I got the original refund, but the 20% "guarantee" amount never materialized. Am very uncomfortable with their having my PayPal account number now...Why did they ask for it? I will NEVER trust this company again.

Won't show you the seats you are buying, so you could end up anywhere, can't choose the aisle seat or piggyback seats. Charge insane markups on the tickets and customer service doesn't understand English.

I purchased tickets to see Brett Goldstein in July of 2023. A few days later I received an email stating I needed to return my tickets to SeatGeek, not knowing I had already received the tickets. I contacted SeatGeek through their online contact, since there is no phone number attached to SeatGeek. I did not receive a refund nor did I want one since I wanted my tickets to the show. Explaining this to SeatGeek they assured me I would have the tickets. For months they continued to give me the run around about my tickets and why I am not able to retrieve them.

Updated on 11/08/2023: My event at the Western Southern Open at Lindner Family Tennis Center in Ohio was cancelled officially due to rain on 8/14/23. I've contacted SeatGeek via chat and email and phone over 10 times for 2 months and have recently been officially denied a refund. SeatGeek replied on 11/7/23 that despite the email from the venue clearly stating the event was cancelled, SeatGeek would not give a refund for the event. The wording was written as if the agent did not understand English well. I don't recommend SeatGeek since they don't honor cancelled events.

I purchased 3 seats for the Phillies playoff game. I was switched to standing room. Family member is a disabled Vet and can’t stand that long. Customer service would do nothing. No phone number to even talk to someone. Terrible customer service!!

Purchased 4 tickets for a concert 7 weeks in advance. 48 hours before event I ask where are the tickets. Seatgeek assures me all is well and they'll be emailed soon. 24 hours to concert, no tickets. Raeden in customer service checks and says everything is fine and the tickets are guaranteed. Morning of concert, 2 hours on phone with seatgeek. No tickets, still working to transfer them....Finally, they admit they don't have the tickets.. Had no explanation for not transferring tickets and simply refunded me...after having my 500.00 for 7 weeks. I had reserved, confirmed, paid seats, but seatgeek sold us tickets that apparently didn't exist. The email string with customer support is embarrassing. It's a straight-up Ponzi scheme. 2 guests travelled over 2 hours and got hotel rooms. They spent a ton of money, didn't receive the tickets and seatgeek caused it all.

SeatGeek sucks! Their handling of our NFL tickets to see the Jets and Kansas City game was an absolute disaster. We purchased the tickets over 8 weeks in advance, hoping to secure a memorable experience and instead received the nightmare of uncertainty and frustration. The biggest issue with SeatGeek was their complete lack of confirmation regarding our ticket purchase. We reached out to customer support multiple times, but I could not get through to an actual person to provide any reassurance or answers, leaving us hanging until the very day of the game.

Did a return on tickets for a concert for $650.00. It was still in the time frame to do a return. I followed their instructions. They said, "Within 24 hours you would get word." Nothing but crickets. Looking at my SeatGeek account, I still have the tickets. Thanks Seat Geek. I will never spend any money with your company and will give a bad review on every site. This not how you do business. But since this is how you do business, you don't care for customers and people's hard-earned money they have worked for. All about putting money into your pockets. Stay away from this site, it is terrible.

Ripoff artists from the outset. Ordered orchestra seats and received balcony seats. SeatGeek sold tickets for nearly 50 percent more than the venue ticket office and then added a 20 percent charge on top of it. Hard to get customer service and when I did the only option was to sell the tickets for less than 1/2 the purchase price AND THEN PAY SEAT GEEK FOR THE PRIVILEGE (10 percent surcharge)!

Don’t use this site if you actually want to have tickets to the event you supposedly bought! Bought college football tickets through their site and never received the actual tickets despite confirmation and actual seats in our acct. Come game day, still no actual tickets and customer service couldn’t do anything except offer a refund. What total **! We’re NEVER using SeatGeek again!

Tried to buy tickets to $uicideboy$ and got canceled 3 times!!! Now I have to wait for a refund x3 and when I chatted with the support they couldn't give me a straight answer. All they said was they would give me an answer soon which I will never get because they like to protect these price gougers.

You simply want to purchase a soccer ticket on a Friday night and you get severely punished for it. I don't think I've ever used Seatgeek without encountering awful bugs. As buyer and as a seller. The ticket I bought refused to download. It says, "Try again in a few seconds" over and over forever. It should never say try again in a few seconds when it's never going to resolve, that's just cheap incompetent programming and a billion-dollar corporation can afford better. So I contact customer service, I wait 20 minutes to get somebody, then the person keeps putting me on hold.

I have used TicketMaster and StubHub for years, but today, I purchased two tickets from SeatGeeks for a college football game. I purchased them 10 hours ago and never received them even though I was told they were sent to me. I used their Chat system, Email, and spoke with someone and NO ONE could manage to get my tickets to me. I told them to cancel my purchase and let the owner know so they could try to sell them again. Don't know if they have been canceled but I bought two more on StubHub and received them without a problem. Their delivery system and their Customer Service set up are horrible. Stay away.

I purchased $750 in tickets from Seat Geek. I was not able to use those tickets after the game was rained out. I had 12 hrs to unrealistically resell those tickets. Plus they were now only worth $100 all altogether. I asked for ANY of my $ back or ANY credit and was told too bad so sad. I was ignored and made to feel like I was a complete idiot for expecting anything from them.

My husband and his friend purchased concert tickets 6 weeks ago. We were to travel five hours to the concert. It took my five hours of time on calls and chats to get SeatGeek to call the seller to release the tickets. In the meantime, our friend developed COVID. I planned to resell them but after another 3 hours on calls and chats, was told that was impossible and they were final sale. Two $800 tickets that I donated to a friend of a friend 4 hours before the concert. I will NEVER EVER use seat geek again.

I've explain to SeatGeek that I've erroneously applied my promocode, and told them to charge the amount to my credit card on file, they’ve replied with the same message multiple times! My promocode is worth 431, and the ticket that I've erroneously purchase was only below $100! They are not understanding the situation, I even ask multiple times to charge it to my credit card! They are not considerate!! They are stealing my money! And their ticket is very expensive too! The fees are too high!! DO NOT BUY TICKET FROM THIS COMPANY! Not helpful at all!!!

Went to purchase some tickets for my family. They were being hosted through a large casino. Called. Paid for the tickets. Then they sent me an email saying they canceled. What happened. If they put a preauthorization hold against my account for 430 dollars, then turned around and tried to charge my account. 430 dollars, which is $860? And it did not go through because I'm not a rich man. But this is not correct, and I'm sold my seats to someone else. And then tried to offer me $20. After I was on the phone for an hour and a 1/2. This company doesn't care about you as a customer. They've gotten so large and

I purchased a parking garage ticket from SeatGeek for an event. When I arrived at the exact parking garage the manager and attendants at the parking garage informed me the SeatGeek ticket was not valid, it was fraud, and that they have had several other similar complaints. SeatGeek would not refund my purchase per their advertised and written policy. Never purchase a ticket for anything from SeatGeek because they do not stand behind their written policy.

Spent money on a parking pass and it is impossible to access… so they are stealing from you. Pay for parking but can’t get the parking pass. AWESOME!! What a racket!!! Thieves!!!! I am so upset!!! How else can I park at the venue I am to attend on Friday???

I was told by the email, my tickets sold on Aug 12th and the NEXT BUSINESS DAY I would receive my payment for them. That NEXT business day was MONDAY Aug 14th. It is NOW August 23, 2023, with NO way to call them, or write them for my payment. It is only for $43.02 and it shows HOW LOW these spinoffs to sports are. No Courtesy, RESPECT, LOYALTY TO CUSTOMERS and NO WAY TO CONTACT with a voice, and answers. NOT THE CANNED ANSWERS to "Un frequent" questions. Where is the one that says, "What to do when you don't get paid according to what we told you". The NFL and teams affiliating themselves with these goons should stop! I am writing the Commanders, the NFL and the U S. Federal Trade Commision about them, because this is ANTI-TRUST and a violation of the PUBLIC's trust!

I tried purchasing tickets 6 different times based on prices posted. All were rejected despite prices shown as available. This triggered both credit cards frozen for fraud and well over 2 hours on the phone trying to unblock my cards. I went to another company, Stub Hub for same tickets and a few $s more and got them immediately with no issues. I will not use SeatGeek again... My few hours wasted is based on the ineffective system, that may be deceitful or fraudulent. STAY AWAY! Don't believe Trust Pilot reviews. They must have been paid off.

On June 7th, 2023, I purchased 2 tickets for section 132 row 7 for the Chicago Fire vs Inter Miami game at Soldier Field on October 4th, 2023. I purchased them a few hours before the announcement of Lionel Messi coming to the MLS. I received a confirmation email, my card was charged, and I received a confirmation email telling me I would have my tickets within a couple hours. 12 hours pass and I get an email stating that the tickets were pulled by the seller and they would be refunding my card for the purchase. Confused, I checked the Seat Geek website and the same tickets are now available for $650 per ticket.

If I could give a 0 I would. Bought tickets on Seatgeek. They transferred the sale to AXS. I couldn't go. AXS authorized a full refund before event date. Seatgeek took the money and won't honor refund.

Was unable to sit in seats at ATT STADIUM and there was no other options for seating and when requested a refund we were told no. Why would you not refund tickets when someone could not even attend/watch concert at all. Plus there was no phone number to even call and chatting with someone took over an hour just to be told no. We spent over 600 dollars for tickets and 55 dollars for parking to not even see concert.

We bought tickets to Jason Aldean concert. They were over $700. Our order went through. It said verified. Even sent us a confirmation, And then we still haven't received our tickets and it was an hour before this show. So we contacted them and they said sorry that the seller had sold them and they would refund us. Which would take 3 to 4 days to get the refund Plus them waiting. So close to the start of the show we ended up not even getting good tickets at all through Ticketmaster. I would never use SeatGeek again.

Worst app I've ever had to deal with. A concert was rescheduled and they only sent me 1 ticket for the rescheduled date instead of the 2 I paid for. Then they lied and blamed the venue and Live Nation when really it was them. A business with this many concerning comments on different websites needs to be shut down. Should not be allowed to rip people off left and right with no responsibility. I want to start a petition to get them shut down. That's how upsetting it is. 586$ people!!!

I purchased tickets for Trick Daddy concert on this site. First complaint starts with the way you get tickets. They send an email with a link that does not work and after calling customer service and being treated like you are not a human you are directed to Ticketmaster to get tickets anyway …. So the service fee is ridiculous. Second and most important, the artist on the face of concert and name "Trick Daddy" was not there. He was never mentioned nor any of his music heard.

Tried to buy tickets for June 26 Orioles game at Camden Yard. Took my money through gmail but have yet to receive tickets as of Aug 10th. Also never showed up in Apple wallet. (Bought tickets at the ballpark for less money). Unable to contact SeatGeek because phone number disconnected. Couldn’t get on app because they send verification through the email & you can’t leave email & get back in with verification code. Emailed but “Ezekiel” never responded. Disputed charge with credit card company & they are denying it.

I spent my savings to take my grand daughter to a concert and paid extra for good seats. However, the view was obstructed and we weren’t able to see the show. There is no phone number to call and they never responded to my messages. I won’t use Seatgeek again.

They sent me fake tickets. I emailed within 48 hours to report the fraud and told them to refund me and they refuse. They need to refund if I dispute within 48 hours, I showed them a picture of the photoshopped ticket with incorrect time of the event coming from someone’s personal email address. They know these are fake and refuse to do anything. I report them everywhere and will continue to do so. I Dispute with my bank and included all communication as well as the fake. Do not ever trust them or rely on them to help you. They know they have a huge problem with this and do nothing about it except sometimes they pretend to apologize.

I accidentally lost a festival wristband from an order of three and contacted SeatGeek to help me resolve the matter together with the seller (and original wristband buyer). The festival would issue a replacement wristband if the original buyer would just contact them and plan a pick up at Will Call. While SeatGeek's individual support agents were all very polite and understanding on the phone, they kept promising a call back, or an email back once they had spoken with seller yet they never did. Over the course of one week of trying to solve the matter, and 4 promises of follow ups that never happened, forcing me to call back for an update and talk with a new agent, they never solved the issue.

I purchased tickets to an event 2 months in advance. 1 day before the event I get a link to the tickets. The link doesn't work. I spend the day going back and forth. New links are sent but again no barcodes to read the ticket. The geeks at SeatGeek tell me no prob. You have your seat numbers and section. Guess what? That doesn't work at the venue. I visit the ticket office and they tell me tickets are still listed to someone else. I end up buying 2 tickets and it's CHEAPER than what I paid SeatGeek! Buyer beware!!!

This website is a true scam. I purchased tickets to see a concert that has been postponed and I am unable to attend the show now. I submitted for a refund which the only option was to receive credit for another show which although I wasn't thrilled about, it was better than completely losing my money. I tried transferring my tickets back to SeatGeek as instructed, which to my surprise the tickets are unable to be transferred. There is literally no customer service chat or phone number to even help with this situation. They stole $300 from me. STAY AWAY AT ALL COSTS!!!!

I purchased tickets for the San Diego Padre game and the tickets never worked and they didn't refund my money. I emailed customer service the same day I had the problem. They don't have a phone number to talk to a live person.

Sure would be nice if I could get the tickets I bought 3 months ago. Paid $1150.00 per ticket, and the transfer links won't work because seller is in New Zealand. Anyone else have issues with buying from SeatGeek? Spent 100 hours with support, and STILL don't have my tickets.

Their system had a glitch and indicated the seats were not available during checkout. Different seats were chosen and purchased. Upon checking email to verify purchase the original seats had processed and purchased, even though it indicated seats were no longer available. They knew of the issue and refused to give a refund because an email was sent verifying. Who would had verified a non transaction? We will never purchase thru SeatGeek again.

Ones may show reliable seller, but disagree because price shown will not be final price when go to check-out. Seat Greek failed to mention additional charge per ticket, which is close to $100. each addition above show cost per ticket. Then you will be very frustrated when find out not as easy should be to cancel before commitment of total cost. If this company was reliable as claimed they would be upfront of total cost, show a telephone number to speak to someone, or at least have cancellation much easier; truth is they're only interested in sells, not customer service. Beware Buyers of this website Seat Geek.

I purchased a very expensive ticket front center section 2 weeks before the NBA finals game. Just last minute I received a worse ticket. SeatGeek customer support got me a good ticket, but it’s wrong for this to happen. It was a very big hassle. I should have received the ticket earlier so I can deal with this. I found the original seller online and they are a ticket company. This is clearly their business model. It is fraudulent.

My son purchased tickets to the Justin Bieber concert on March17th 2020 from SeatGeek with total $644.48. The concert was postponed several times and finally canceled by Justin Bieber via CNN and other news outlets. Multiple attempts to obtain a refund have failed even after emailing on March 1st 2023 with Gabriella from Seatgeek customer service, who promised a full refund with one to two weeks. Three months have elapsed since then and still no refund!!!

We purchased SZA tickets in Jan 2023. The concert was on Mar 2023. We spend 374.91. We called the company at 4pm the day of the concert and was speaking with customer service from 4 pm to around 830pm. Tickets never arrived until after 9 pm. They concert was over and my daughter was embarrassed.

You have to understand their return policy before you purchase. It's obvious that you can't return them for a refund of any kind, just a promo code that expires in 1 year. But if you want to recoup you money, you have to sell the tickets on either their platform or another. Unfortunately, they sell E-tickets with a revolving QR code, which cannot be resold anywhere. Very shady practice. I would have loved to learn this before spending $740. I will not be purchasing tickets from SeatGeek, and would happily spend a premium with another platform. Frances D (the live chat support) was very helpful.

Purchased tickets for a concert 4 hours away. Found that same tour closer to me only 1 hour away and less time away. Did the SeatGeek Swap which was a nightmare. I unknowingly received tickets in a completely different app that I have never heard of before. SeatGeek needed the original tickets returned before they could process the swap. After the headache of finding the tickets finally, I returned them and waited for my refund credit to go onto my account. It came to me a few days after. I went to buy the tickets to the closer show, and to my surprise, the tickets were cheaper. I come to find out that the credit is for 1 time use only. So if I had bought $100 in tickets, I would have just thrown the other $250 out. I was forced to purchase unneeded, more expensive tickets in fear of having the remaining amount just thrown away. I HATE BUYING TICKETS ANYMORE!!!

Purchased tickets to a concert for Brit Floyd in Columbus Ohio on 4-30-2023. Received a receipt for the $474.32 tickets for front row, Row 1 seating tickets. Tickets were not electronically issued until shortly before the concert on 5-20-2023. Instead of Row 1 tickets with seat Seat Geek sent us cheap lawn seating tickets that run $30 at the door. Seat Geek's customer service could not be contacted at that time. Looking at other reviews it seems that this bait and switch happens quite often with this scam company. Showed the concert vendor my receipt for the Row 1 tickets and they said I was obviously scammed and that they see these things a lot from Seat Geek third party ticket sales. Horrible company with zero ethics and terrible customer service.

SeatGeek sold us two tickets at ~$600 each, and then was unable to deliver the ticket. This industry can use some regulation. Is there any legitimate reason that an electronic ticket cannot be delivered instantaneously following payment in this day and age? No! SeatGeek should feel shamed for establishing a platform for scammers. U.S. law need to prohibit the sale of tickets that cannot be delivered on a routine basis, or sellers need to compensate buyer with 2X of the ticket price (that can clean up this industry too).

I ordered 4 tickets for tonight's NBA suns game... They took the money out of my account. I contacted all my 3 sons including my son who has 3 auto immune diseases and gave them the all the great news they were going to a playoff game.. Then SeatGeek tell me my order has been cancelled and I will receive my money back.. And then they offered me tickets for almost double the price which I cannot afford SMH. ** you should fix this seat geek... Shame on you.. They are scammers. Beware!!!

I purchased tickets to a Red Sox game at Fenway for Friday May 12th, a few days prior to the event. In the past I have always gotten my tickets right away, however I only received confirmation about my tickets. Spoke to a few different reps that assured me I would have my tickets the day before the event, it was the day before and still nothing. I finally called and was told on the phone I wouldn't have my tickets until 4hrs prior to the event, and then in the same conversation told 1hr prior to the event.

I would not recommend this service. If you buy a ticket to an event, the payment posts instantly. You would not see your ticket, until 24-48 hours prior to the event "for security purposes," which I find as DUMB. I paid for my event in Jan 2023. I will not get my tickets until September, 2023. I am old school, and if I pay for something, I want the ticket instantly. It's automated, therefore, instantly send me my ticket please!!! Moving forward, I will not ever buy a ticket, unless it lands in my hand or in in my email instantly. Sorry...doesn't work for me. I should be able to get my ticket at the booth, at the least, considering how much the darn tickets cost. A little service please!

On December 13th I purchased 3 tickets for a concert on March 30th. The concert was canceled 5 minutes before the show but I was assured that I would get a refund of the nearly $600 I spent on the tickets. After waiting 30 days for my refund, I contacted Seat Geek and I was told that they issued a promo code for me to use in the future. Ugh! I requested that the amount be REFUNDED to my credit card and I was told this would be escalated. After 5 days of not hearing back or getting a refund I was told that my request was REJECTED but they could not give me a reason why. Now I am left with filing complaints with the BBB, FTC and my credit card company. I will never use this ticket agency again! Beware!!!!

Bought tickets months ago to a sold out show only to not even get them by the time the concert started. I requested a refund after contacting them all afternoon hours before the show, with no guarantee I'll get a refund. Not only am I disappointed that I'm missing the last tour of this artist, I'm out $100 and I don't know if I'll get it back seeing how unreliable SeatGeek is.

On 3/7/22, I went on the Seat Geek website to look for a single ticket to the NCAA Championship hockey game in Tampa on 3/8/22. There were resale tickets, but of course the game was technically "sold out" since it was the Division I college hockey championship game. I purchased (I thought) a ticket at a fairly high price in the 3rd level, but it was a decent seat. While waiting for the transaction to finalize, I received a message that stated something to the effect of "We're sorry but those seats are no longer available." No biggie, but time being of essence, I immediately began searching for another seat. Found one in a couple minutes (not as good), and again entered my card information to purchase. While waiting for that transaction to finalize, I received an email stating that the transaction for the first seat was complete and my seat was confirmed!

DO NOT USE THIS COMPANY, I purchased tickets for a Broadway show is Dec 2022 for Sweeney Todd which didn't start until April. I paid for Center Orchestra tickets, once the seating chart was up I can see my seat is left side. I had 100% proof I was lied to and Seatgeek refused to do anything. They actually told me to sell the tickets!! Do you believe that answer! So they can make money off the tickets being sold again!! DON'T USE THIS WEBSITE.

Purchased "refundable" tickets. Was then given a credit instead. Not a big deal because was purchasing different tickets. Couldn't use credit because new tickets were more expensive and couldn't pay difference.

I looked at tickets on Seat Geek, but decided to look for them on another site. A couple months later I noticed I was charged for the tickets without submitting. I got charged $800 for tickets to a game I didn't go to. Seat Geek claimed I was the one to blame and didn't do anything to compensate me. They are a shady company.

Fooled into thinking that the higher-priced tickets got me better seats. Paid $135/ticket and could’ve bought the same tickets at the door for $40. They also tacked on a service fee of $50/ticket. Scumbags!

We made the purchases, the game was going to be done on Friday, then they changed the date to Saturday, it's not our responsibility, now they don't want to return my money. We have all the support. We did absolutely nothing of what was said.

I bought Indian Wells Tennis Stadium 1 tickets from SeatGeek's website (for the night session on 3/13/23), SeatGeek charged my credit card, but the tickets were never delivered to me (they were supposed to show up in the AXS app, but they never did).

What happened to us was so ridiculous, you'd think I was named George Constanza. I ordered tickets to Kings @ Suns in Phoenix for 7 PM on 3/12/2023. This was done the day before the game (3/11) in the late morning/early afternoon. I awoke on the morning of 3/12 at 8 AM and noticed that after a whole day they still had not delivered my tickets. I assumed it was just a quick fix. I contacted them at 9 AM to get this straightened out. They assured me they would be transferred to us before tip off and should happen shortly.

I bought a parking ticket to an event at AT&T Stadium. The final cost was $94. I thought that was unbelievable but it’s just what it costs so I purchased it. Upon arrival to the stadium I find out the cost to park is $40. I called SeatGeek and they are willing to do absolutely nothing. On top of that they were extremely rude. This is absolute robbery, I will never use SeatGeek again.

My account was hacked and someone was able to purchase over $900 in tickets. They obviously knew what they were doing and immediately transferred the tickets to someone else. I immediately contacted them to alert them to the fraud. I had to wait till the next day to call my credit card company in order to dispute the charge. They had the person's name and account information but DID ABSOLUTELY NOTHING to try and find this person and prosecute them. This is complete theft and fraud and because it was done online a cybercrime as well.

I purchase 4 tickets to the Phoenix Open thru SeatGeek and then they email me telling me I had to get the tickets thru a 3rd vendor named AXS. I then established an account with AXS. But, no tickets were sent to AXS. So, when I accessed my account when I arrived at the event the app did not show any tickets. I had to buy tickets from a scalper at 150.00 per ticket to save face with my friends who flew in from Oklahoma to see the golf tournament. The following day I contacted SeatGeek and explained what happened. They sent me a questionnaire of 10 questions. After 4 days I called again to see what the status was. After being on the phone for 1.5 hours I got nowhere with the SeatGeek employee named Rodrigo. So, it looks like I lost the original 333 dollars paid, plus adding the 150 per ticket from the scalper I am out $933.00. these people are rip off artists. Does anyone have any advise for me?

SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. But, what I'm reviewing specifically is their Customer Service. Which is literally non-existent. Like they literally have no customer service. It appears they do, and they still say they do in the FAQs. But when you try to use Contact Support, all you can access are their FAQs. I tried exhaustive searches on Google to find some way to contact them. Nothing! They don't even have Chat Support or Email Support. Frankly, this seems to be an industry trend. TicketMaster seems to have shut down customer service, too. You'd think, given how much they charge in fees (to buyers AND I assume, sellers, too), they'd could at least offer some level of support.

The company reinstated the full credit and fully resolved the problem. I do suggest there should be a way to use a partial credit and a need for phone support.

I purchased tickets and did not receive them. Customer service says they are under no obligation to provide a refund if tickets are not delivered. If you purchase tickets within a few days of an event there is no phone support and you have no way of determining where your tickets are and have to wait a week for an email reply. Total rip-off!

We purchased tickets for Phantom in September to see it in January on Broadway in NYC. We live in Pittsburgh and the whole purpose of going to NYC was to see Phantom. 2 hours prior to the show start time we were notified that the seller is not honoring the sale. SeatGeek was unwilling to get us comparable or better tickets and just gave us a refund for the tickets. Completely ruining our trip and still out the cost for the flights and hotel.

We had purchased two tickets to a basketball game. They charged us twice for the tickets. We only received one set of tickets that did not even scan when we got to the event. We had to buy tickets at the ticket booth at the event. We sent SeatGeek pictures of the tickets being voided at the event when the lady scanned them. We also sent them pictures of the tickets we purchased at the event they were the same exact seats that SeatGeek claimed to have on hold for us. How can we purchase the same tickets that Seat Geek already sold? Basically they denied us a refund and we were charged for two sets of tickets in which we only received one set that didn’t even work. We are out over $500.

SeatGeek sucks... I purchased tickets and discovered they were not what I wanted/expected. I returned the tickets and they would only give me website credit and not my money back... I emailed SeatGeek customer support and they told me the best option was to purchase another ticked (keep in mind the $75 I paid in SeatGeek Fee) and then list and sell for another SeatGeek fee! I will never buy a ticket through SeatGeek again. Screw this company.

I have contacted them when a legitimate promo code was offered. They would not honor when provided the code, service was terrible. Use StubHub or Ticketmaster, AVOID SeatGeek at all costs. Second bad experience.

If you're a Senior or not particularly good at using apps on a cell phone, don't use Seat Geek. I bought discounted tix to a Broadway show and I had no choice but to access my tix on Seat Geek. They don't give you a way to print the tix; you have to log onto their app at the theater and show the theater the code verifying your tix. I couldn't log on at the theater, even putting in my password and their access code. I was standing at the entrance very frustrated because there was no way to access my tix. It was a horrible experience and I would never use this again.

Seatgeek is not the answer to ticket needs. Bought a Pre-Paid parking pass for the parking fee and fees on top. When I could not access the parking pass had to fight back and forth with them to receive a refund. They make you jump through hoops to get the refund. Then on top, they only would give a Promo code refund to use at a later date. This was the first time using Seatgeek, and will ever use them again. The only redeeming factor was the work of Nancy customer service representative that worked hard to get the money returned to the credit card used to buy the pre-paid pass. If you need a refund persist in getting it returned to the payment method used and no Promo code refunds for your next purchased. Better yet use another ticket broker.

I had issues getting into my mobile app to access my tickets with the barcode. I chatted with a rep for a while and they were unsuccessful with getting me in. Though I could see tickets on web they didn't have a barcode so unable to get in. They did nothing to resolve this. I spoke with over 20 agents and no sup would come to the line. Horrible experience. Never got to see game and no refund.

I purchased tickets to Jerry Seinfeld in 2019 (Pre-Covid). The event was scheduled for 2020. Eventually it got canceled. A year later they email me telling me the event was rescheduled for 2022 and the tickets I received are the same tickets to be used for the new date. Unfortunately for me I had lost the tickets and they are nowhere to be found. I've been trying to get in touch with SeetGeek for the past three months now to either get me a set of new tickets or reimburse me. No one can help me. They tell me every time I call that they are escalating the case and no one will call me back. Every time I call back a new customer service rep picks up and tells me the same thing. The event is next week and it is unbelievable they can not provide me tickets, a refund, or even an answer! I will never use SeetGeek again their customer service is awful! Best to buy tickets from Ticketmaster or the host of the event. If there's an issue they can at least help.

Spent $500 of my hard earned money and purchased tickets from SeatGeek. We arrived at the venue only to find a family sitting in our seats. They double booked our seats. I didn’t want to ask a mom and her 2 young children to move so we were forced to sit in the nose bleed section. SeatGeek refuses to admit fault or attempt to make things right. Customer service is absolute garbage and I will NEVER recommend them. If you read this, take your money elsewhere!

On 9/13 I ordered tickets to a concert scheduled for 10/26 through SeatGeek. That same day I got an email from them saying that I should be on the lookout for another email with a link to my tickets. That email never came. These tickets were never available when I logged into my SeatGeek account or the ticket master app (I guess they are affiliated?). On Oct 11th I contacted customer service through their chat system (as no phone number is available for them). They said they would escalate the situation and contact the ticket seller and get back to me. No one ever got back to me. The day of the concert came and went and I never received tickets.

I bought 2 tickets to upcoming football game for $831.00 from SeatGeek. I live 500 miles away from the event and needed tickets in advance to make travel arrangements. (Hotel, travel, animal sitter). Problems with SeatGeek: FALSELY Advertised that tickets would be emailed within 'minutes' and Seatgeek has advertised a no 'nonsense refund' policy. (This is on the ticket view before buying). After several hours of NOT receiving tickets and needing to make travel plans. Seatgeek said, "barcode issue" and then later someone different said different problem about silver NFL issues and problems with tickets. I asked them to please send email. Have email proof.

I ordered wheelchair seats to a Padres playoff game. SeatGeek sent me the wrong seats (they were NOT in the wheelchair row), so I returned the seats and was able to successfully purchase wheelchair seats one section over to the same game. When the game was cancelled, instead of giving me a FULL REFUND to my credit card (which they are required to by California law), they said that since I'd used the promo code from the first transaction to buy the second set of seats that I was not eligible for a cash refund. I spent 2 weeks and over 8 hours speaking with customer service via chat and on the phone. I still do not have a refund. WORST EXPERIENCE EVER.

I bought tickets for The Beatles' "Love " in Las Vegas and I never received the tickets. I was told that an email with a Iink to retrieve the tickets was coming and never received the email. I called their listed number through the support chat and received absolutely no guarantee that they would even processed a refund for the order. I was told the issue needed to be escalated and a they couldn't provide a timeframe for the refund to be processed. Total scam, unfortunately, there are no zero stars to be given because one star for this review is overrated.

Think twice about buying tickets via SeatGeek. We bought tickets for RUFUS DU SOL back in May 2022. The concert is tonight and we have yet to receive tickets. I've called and emailed more than a dozen times and am constantly lied to and deceived. We traveled out of state for the concert and booked a hotel and childcare. Yet, with the concert an hour away, we have no tickets. SeatGeek now says they have no obligation to provide tickets and are simply a "marketplace". Incredibly rude and deceitful staff who care not about their own customers. They protect their bottom line at all costs. We have yet to receive a refund or tickets.

First of all there is no phone number for SeatGeek. I spent over $800 on Broadway tickets with enormous service fees, and then two out of three of us got Covid. Contacting them by email was frustrating and interminable. They took days to respond. They first said they could issue me a Promo Code but refused to explain what that was, and then rescinded that offer. They advised me to repost my tickets on their website, charging yet another fee, and I should try to sell them. Of course there was a problem posting them! I never could! Stay away from them!

I purchased NFL football game tickets, decent seats-average cost. 2 hours before kick-off we receive an email from SeatGeek stating the transaction's been cancelled. In an hour, we verified no issues w the bank, bought and we're denied tickets 5x with 5 different cards from 5 different banks. By the time the representative apologized and advised us to go with another vendor, after finally accepting the issue was not my payment, we only had 1hr before kick-off and the stadium locked the gates on my daughter's first football game. Her and my man had been discussing this game for 4 yrs, today my daughter wasn't able to go to her first football game because we decided to go with SeatGeek. Do NOT leave your entertainment plans in SeatGeek hands!

Looked for two tickets, found them, got through the confirmation. Their website during the purchase process to one. I immediately called, and asked to exchange for two. There is no customer service number, their chat box closes if you leave it to get the order number (which they ask for), and it becomes a whole process. Three people, four attempts, and nowhere later, they told me to sell my ticket (and "hope it sells") and purchase two more for them. I wouldn't recommend them to my exhusband, nor my worst enemy. My experience was that bad. I wound up purchasing two other tickets from another seller, and am still "hope that it sells" for my ticket through them. PS they take a chunk for selling it.

Terrible terrible service!!!!! Do not use. (I don't want to give any stars but have to in order to give my review.) I bought tickets several months ago for a game as a present for our twin boys. We also also had to arrange for transportation and hotel so we put a lot of money into this for the game. They say the venue won't release the tickets until the day before for security but it really is just a scam.

Purchased tickets for the Patriots vs Steelers tailgate on 7/11/22 for the game on 9/18/22. I waited right up until the 24-48 hr. threshold to ensure I check my junk/spam email and inbox. I contacted the SeatGeek team on 9/17/22 at about 7pm to let them know I still did not receive the ticket. Morning of the game I still did not receive the ticket for the 1pm game. So I had to purchase another ticket just so that our group could get in. FAST FORWARD to today 10/6/22. I still have not received a refund for 411.25$ I've called their agents everyday for the past 12 days with no resolution. Spent approximately 6 hours total on the phone with their agents. Beyond disappointed and dissatisfied with the customer service and will never use their platform again.

Paid in advance to SeatGeek $1047 for two tickets. They transferred them to Ticketmaster and for some reason then someone with a different email address stole my tickets from my account with Ticketmaster. Filing a complaint with the Attorney General‘s office. Both companies are worthless and ripping people off of large amount of money every day.

I Bought tickets to see a show In las Vegas. The tickets cost $129 each. The fee on each ticket Was $49.50. Outrageous. Most better tickets sellers out there. They do not show the fees until the last minutes.

It's unclear that the returnable tickets are only for a promo code, not cash. I wanted to change my order, so I went ahead and bought new tickets first, but they then wouldn't return the first purchase, so I'm stuck with those tickets as well. After this bad experience, instead of trying to help, the customer service really made it much worse. Didn't get a sense that anyone is trying to help.

Very sad and frustrating experience, and it will deter me from buying Broadway tickets from them going forward. There was a technical glitch on the SeatGeek website with tickets appearing then disappearing. I tried purchasing tickets in Row A but got an error message. So, assuming that the tickets in Row A had been purchased just that quick, I purchased tickets in Row B.

Purchased tickets for Lady Gaga in Atlanta for my daughters. Received all notification. The transaction was complete, my credit card was charged, the tickets were accepted. They were never transferred to my Ticketmaster account in order to access via mobile app, spent two days on the phone with customer service. They acknowledge I did buy them, they can see them in their system. Stay as far away from this company as possible... Do not use them! Still fighting for my refund, the management is a joke.

Purchased 2 tickets to Lady A concert at the Ryman. Band cancelled show and rest of 2022 tour. Easy, right if what is said on this site is correct. Well, wrong. Contacted SeatGeek for refund. Zippo. "All sales are final" was the answer I received. Email from Ryman says to contact point of purchase for refund. $600 down the toilet. I have two tickets to a show that didn't happen and SeatGeek has my $.

SeatGeek failed to deliver my tickets on time despite ordering well in advance. They did not want to offer other tickets (many still available) and only offered to refund our money at 120% -as this is their guarantee. We did receive a refund however we never received the extra 20 % as promised despite many emails promising they would.

This is a fraud ring. They offer a money back guarantee and don’t respect it. I purchased tickets they misrepresented; they acknowledged the misrepresentation and offered refund. Then kept money and accepted return of tickets. This is clearly not a legit business person. I’m happy to share correspondence with anyone. Be careful purchasing here. They need to be shut down to protect public.

On July 3rd, we arrived at Ball Arena gate, and our mobile tickets were scanned as invalid. We were escorted to the box office, where we were informed that our tickets had been resold. We were told that our only recourse was to purchase 2 new tickets. Our original tickets were on the floor, but the new tickets were not. Disappointed is an understatement. After the event, we contacted SeatGeek support, and after several emails, we were told we would receive a 120% refund. It is now almost a month later and we have received nothing. I am not confident that we will receive our refund.

I bought two tickets for a Tim Allen show in SF. Five days later Ticketmaster sent an e-mail that the show was cancelled. I contacted SeatGeek for a refund. First they said they had not received word of a cancelation. I forwarded the Ticketmaster e-mail. Then they said that they did not have "official cancelation notification" and even then, if it had been rescheduled my tickets would work (It has not been rescheduled). These guys are difficult to work with. The tickets are not a million dollars but a significant sum for me. I am very disappointed.

I had 4 tickets to a Red Sox game and was looking to purchase 2 more so my children could join us at the game. Although there were many sites selling tickets for less, Seatgeek was the only one that had 2 tickets in the same row. They cost about $70 more per ticket than other sites but it was worth it to my to have seats in the same row as the tickets I already owned. My order confirmation had the correct row and seat numbers but when I actually received my tickets they were for seats that were 4 rows away. I called immediately and explained the problem.

Purchase two tickets to a sporting event for me and my son. The tickets were transferred to me the day before the event. The seats were not together. I contacted SeatGeek and was told that although this was their fault nothing could be Done. I will never use SeatGeek again and I’ll place my review on every social media possible. Be very careful when purchasing thru SeatGeek.

Ticket buyers beware! This place SeatGeek has conned me into buying tickets thinking I'm getting a good deal but sent me tickets from Ticketmaster that was 50$ cheaper!! When I tried to get a refund they said they will only issue me credit. I do not recommend anybody to use this service.

Fraudulent advertising, paid extra 32.50 per ticket to return within 72 hours full refund. Couldn't return the tickets and it was for a credit only. Where was that when before I purchased the buy button? This will go on every social site I am on!

On their website they offer return up to to 72 hours before event. When you try to do so they refer you to another page in small print telling you the return is for credit only. After emails that were responded to poorly and after delays I attempted to exchange my tickets for credit. The fee for the new tickets was double that of comparable sites, There were fees attached to both transactions. The service the misrepresentations and the fees made this the worst experience I have ever had with a ticket seller and I have had dozens going both ways. Stay away at all costs.