SeatGeek Reviews

Ordering and buying tickets was easy and simple. The instructions were clear and helpful which made the process nice to work through. Because of the theater my concert is being held in, I had to transfer my tickets to a different app. This process was a bit confusing. My concert is on February first (2020) and I am hoping that the tickets will still go through on the second app.

Horrible customer service. I bought 6 tickets to a show on a Sunday night and got rerouted to Saturday night without noticing. As soon as I pressed play I noticed the mistake and within 2 minutes, I was on the phone with Seat Geek. They said they "would check with their team" and get back. I put in an email ticket as well. They did not get back. (Big surprise). I called again the next day and again said they would check with "the team". They said that they are 2nd hand sellers and there was nothing they could do. There should be 5 minutes of grace if a mistake is noticed. THE WORST CUSTOMER SERVICE EVER. Do not use them. They jack up the prices, horrible, horrible. I so appreciate great customer service -- this is not that!

Was a bit surprised that the 'GA' were gone in 7 minutes according to the site. Last year I obtained the 'GA' tickets several days after the event was announced. Ended up doing the GA with 'food sampling' at $10 per ticket. Loved that there were no additional fees for this transaction.

My husband ordered rodeo tickets the day of the event from another vendor. He went to try and download the tickets an hr and half beforehand. He was on the phone with them for an hr. I suggested we order from Seat Geek. 30 mins b4 event, we ordered tickets from SeatGeek got them and went into the rodeo. Experience was so easy. We are in process of getting money back from other vendor. We are ALWAYS pleased with SeatGeek!

I bought 2 pairs of tickets to the same show. The tickets were confirmed transferred and printed. 4 hours before the show I was told that they could not fulfill the tickets because they were incorrectly sold for the wrong location. In further investigation, both sets of tickets had the same problem. I was told they would follow up by email. The email threatened that if I did not transfer the tickets in the next few hours I would not receive my refund and would be subject to possible penalties. In working with customer service it was clear that they were going to do the minimal they could get away with to make it right. They eventually gave me a promo code offer after I made it clear that I do not plan to use them again.

My seller had made a mixup and was to send the tickets by mail instead of email, I was worried that I would not be getting them in time but the representative Shey was very helpful and repeated my address back to me and seemed genuinely interested in helping get everything right.

I called and talked to Nick, who went way out of his way to help me with each step to order tickets for my wife and I. I wanted good tickets for both days and he had all the answers. One thing I forgot to tell him and by time I remembered it was several days later. My wife has Alzheimer's and both are disabled. This may be her last time. We have been two years, the first and second and enjoyed every minute. Thanks. And we will do same this year.

Barrett-Jackson Auction. After paying your administrative fees my cost to get into the event was $25 higher each day on 16 and 17 January than if I had bought my tickets at the box office. I will not recommend your services to anyone.

This company is a fraud and fake. I attempted to order tickets and the site said it could not process my order. The dial kept spinning and spinning. I finally gave up, closed out and went to StubHub only to find out that SeatGeek has charged me $171 for the tickets!! I tried to cancel and they said no cancellations! Then I tried to dispute with my credit card and Seat Geek said they verified the purchase with me-LIE!! Complete rip off! Go to StubHub.

Duke vs. Syracuse tix. Ordered these tickets after searching through three other competitor companies. SeatGeek had the cheapest prices and largest selection of tickets of all three other competitors. Would highly recommend this company.

I had a big order of 12 tickets but I wanted them to be split between two rows of 6 tickets to ensure everyone could talk to each other vs sitting all on one row of 12. I had to make two transactions vs one which means I had to pay to service charges which is what disappointed me.

The order buying experience was great but the pricing was not. The fees were the highest I've seen and when I checked vivid seats after my purchased I realized it was cheaper for the same section. What was really frustrating was vivid was also offering 10% off but I had already purchased through you guys. Needless to say Seat Geek likely won't be my go to anymore as I can get the same seats for cheaper elsewhere.

I have bought tickets before and never made a mistake like I did on this order. I did not have any notification or maybe I did not see it, that the ticket I ordered was a parking pass. I had joined friends and only needed a ticket but accidentally bought a parking pass. I would think SeatGeek would have given a warning that this ticket is not into the game but just a parking pass. I was able to get another ticket at the ticket box but it sure was not cheap like you get on the app. Sure it was my fault and nothing will be done about it. Maybe the info will assist in approving the app and ticket purchasing process. Thanks for taking the time to hear my concern.

I purchased tickets from you and you were unable to fulfill the order. I was stuck an hour before the event with no tickets. Your customer service team was pleasant but ineffective. Their solution was to provide me with literally the worst ticket in the venue when I had purchased a 100 level seat. Based on your inability to fulfill my order I was forced to spend an additional $80 to purchase comparable seats. I would like for you to reimburse me for my loss.

Seat geek has been the most trusted site for my entertainment needs. I will always continue to purchase for seat geek. Very user friendly and easy access!! I have used seat geek for every single sporting event that I’ve ever went.

I was transferred to Ticketmaster for the purchase and was not able to print my tickets. I purchased thru Seat Geek and next time if tries to transfer me to Ticketmaster I will cancel my order. My friends and I all had to create acct and add an app to our phones so I could give them their tickets. Never had this experience with seatgeek before. I am not happy.

For my sons birthday, I attempted to buy 160$ seats. The two seats were rejected as they were already sold. I quickly bought a second set of seats that were comparable. Both were charged on my debit card at the same time. I opened a chat with SeatGeek. They refunded my money for the first set of seats. However, they told us we had to wait for the seller to confirm the second set. We waited while we missed the train and then waited while we ran of time to drive to the game. I pleaded with them to please just cancel the order so we could get other seats. Nothing. Finally, they confirmed that the tickets were canceled. However, the money has still not been returned to my account. I will never use this site again! My sons birthday will be spent watching the game on tv. I have the entire chat in my email. Wish I could share it.

The view is obstructed behind the players' bench due to a “wall” of standing coaches. This was not disclosed and we could not follow the game even though we were on the glass. Very disappointed with our seats.

Another reason to love Seat Geek - was able to buy tickets for an event while out of the country on vacation. The website for the event would not allow purchases while out of the country. Love the ratings and detailed seat selection when using Seat Geek.

2 tickets purchased for Cap/Penguins - 2/23 12:00 in DC. Received email saying the tickets ready for us...check e-mail, your SPAM, your e-mail trash....NO SIGN OF tickets that total $522.50. WHERE ARE The tickets? We feel scammed. Tickets available in Feb. then COMMUNICATE that. Feel scammed, deciding how to get the tickets OR get a refund. Never again.

I purchased 3 tickets and it wasn't until I go to the gate I found out they were no good. I had already driven 75 miles in rush hour traffic then paid $24 to park. Why couldn't you have notified me earlier that the tickets were no good or even better why did you sell me the tickets in the first place? The scalpers on the streets are more reliable than you are.

I decided to get tickets with friends last-minute to the Sugar Bowl. Had to change my email tied to the account, and was on the phone with Ella to make sure no issues arose getting the tickets, in light of the change of email. She was wonderful, contacted the seller to make sure the tickets would be sent to the right email address. About a half hour passes, the tickets still have not been sent. Since I bought the tickets last-minute, I needed to receive them quickly in order to get into the stadium for the game. The seller was apparently not prepared to send tickets, even though one should expect that on the day of the game, in case the tickets are sold, expediency would be critical.

Today I just bought a pair of tickets for the Harry Styles concertado en mexico but I didn't receive the tickets. I received a confirmación email. Telling. That my tickets will be ready to be shipped. Next May 01.!! Because is the date the sellers Have to release the tickets. I'm very frustrated for this situación. Can someone tell me if this is a normal. Practice? Thanks.

I only bought the tickets because my wife and I were set on seeing this show! Prices these days are outrageous and something needs to be done about modern day scalpers buying up all the seats and charging 3 to 10 times the face value!!!

I had a great time at the Game I went to and get that the seats were well priced. The only issue I had was trying to use promo codes that I hear advertised. I tried two different ones that I have heard of and neither of them worked. Had a great time at the game and will use Seat Geek again but just wish the promo codes would have worked.

SeatGeek is really great when it comes to service! Literally could take you 10 min to go through the whole process of finding an event, picking seats and receiving your tickets. Most of those 10 min will probably depend on you making your choices, if you already know what you want then it will literally be like 2 min. Definitely my go to and will recommend to anyone looking for tickets!

The SeatGeek website worked as designed and I was able to successfully complete my purchase of tickets. I’m HIGHLY disturbed, upset and frustrated at the astronomical fees associated with buying tickets from SeatGeek. Their fees are 30-50% per ticket of the face value of the seat, which is extortionistic, extremely unfair to the consumer and represents a horrific and toxic culture of ticket sellers & resellers. I HATE doing business with SeatGeek, TicketMaster, StubHub and others, when they gouge the consumers the way they always do.

My experience was excellent!! They got back in contact with me when the tickets became unavailable and recommended me to go back and find more tickets which I did and they were available. They contacted me with a recipe thats the tickets were good. But I have a question. I got one ticket in my email. Is that one ticket for all 6 of my tickets, because at the top of the email it says seats from 7 to 12 which is 6 seats. Do I use that one electronic ticket for all 6 tickets or am I getting more tickets later before the show????

Great Customer Service, but overall it was a mess. Didn't receive my tickets until after the concert started, when I did they were incorrect (twice). I missed the opening act. Customer support was great, but won't recommend or use again.

I purchased 76ers tickets through Seat Geek as a Christmas present for my son. Once we got to the stadium we found the seats were actually invalid for reasons we never found out. I am disappointed that Seat Geek had no way of guaranteeing the validity of the seats however, Seat Geek was able to resolve the matter quickly and to my satisfaction.

Ive bought two tickets for Stella Donnelly thinking it was an Helado Negro concert... It appeared in the list of helado negro concerts and I've mistakenly went ahead all the way. I contacted support 5 minutes after the purchase (right after I realized) and nobody cared to help me get my money back. Rocky did his best but Seat Geek showed how greedy and lame it is.

Eagles Hotel California tour. While I have talked to 2 reps regarding my issue, it was very difficult to reach someone. I tried emailing numerous times about my issues and no response. Looking up a phone number to talk to a human was nearly impossible The phone number to talk to someone should be on the main SeatGeek web page.

Shey was very helpful when I realized I did not have tickets to the hockey game on Feb 8. My mistake! But Shey looked after everything, called me back, and followed up the next day also to make sure all was well. Very pleased!!

I tried to transfer my ticket to my sister-in-law via text. She and I both thought that she could merely open it on her cell. Fred explained that she would have to access the tickets through her SeatGeek account. He helped me to cancel the transfer and re-send to her email address. He was very patient and saw to it that we resolved our issue. Thanks!

Be very careful to double check the price of the tickets you are purchasing INCLUDING the fees. I unfortunately didn’t pay close enough attention until I submitted my order and there were over $100 in fees added on to the advertised price. I contacted them immediately and all sales are final so they wouldn’t help me, even though I had just placed the order less than 1 minute prior. They kept telling me that I can just re-list the tickets to recoup my money, but when I called to ask how to do it, I was told I can’t re-list thru SeatGeek, but would have to do it through Ticketmaster. But Ticketmaster won’t let me re-list the tickets either. Horrible experience. I will never use SeatGeek again and I will make sure I advise everyone else I talk to to avoid them.

My daughter bought tickets to a Broadway show in NYC from Seat Geek. When she could not make the show on 1/5/20, I called for her the next day. I thought I was speaking to Seat Geek because I got their number from the internet and when I gave them her account number for her tickets they were able to pull up all her information, they even gave me a cancellation # ** as well as a reference # **. Plus the Badge # of this guy Danny #**. When I explained what had happened they were very nice and told me that he can refund her money through the Seat Geek app but I would have to buy a Seat Geek card at a pharmacy or grocery store in order to do the refund. I called my daughter, gave her the telephone number for her to call them back. **. My daughter was asked to buy a Seat Geek card by Ebay but if she doesn't find that one then she was instructed to buy an Ebay gift card for $200 and told her while still on a 3 way call with me that these Ebay points would be converted to cash that can be transferred onto the Seat Geek app on her phone.

Hello. Please never use Seat Geek. Take the extremely low rating they have as evidence of exactly how they conduct business. After their app had errors in processing and being prompted to redo the transaction I was left with 3 separate transactions that all came up together after only the 3rd said it completed successfully. After waiting 4 full days of their "management" team reviewing the situation they decide I'm not worthy of a refund. Despite the less than a minute time difference between each transactions which I know they can see since the first customer service rep Gina told me as much.

So I bought tickets to go to a 50 cent show over the weekend. 1st thing that made everything sketchy is that when I bought the tickets they were on sale for $33. After my purchase my receipt said the transaction was $60.53. That was a red flag. I had to create an account in order to claim my tickets which I did. Immediately trying to claim my tickets the Seatgeek site did not recognize my login info. I tried resetting and also using the forgot password function.

I bought two tickets to an event on 10/23. They were confirmed the next day. The day before the event, 1/3, I still received no tickets. I contacted customer service, who said there was an "issue" and that I would receive replacement tickets of equal value or upgraded tickets. I did not. I was then told I would receive a refund, which I have not. That would not be good enough anyway because I bought the tickets the moment they went on sale, front row tickets, for what would become a sold out event, and tickets were then 3x the price I paid, of course. I received no tickets for the game that my daughter was excited to go to, nor appropriate reimbursement. Nothing. What a horrific scam of an experience. I will never use Seatgeek again and will pass on my experience to others.

Had an initially stressful, but then excellent experience over the weekend with a seller who didn't come through. I got on the phone with Blaise and he sorted me and my group out with replacement tickets within minutes. Even better seats too (which really felt like a deserved win for all involved). Very impressed with the chat feature in the App too - and how it sends a transcript back to the user. Overall great experience!

Could not redeem a $20 discount without registering. When I registered the website processed the order and did not give me an opportunity to apply the $20 discount. I spent over $500 and was left with a shitty impression of Seat Geek. This is a problem created by your website. I will do everything in my power to NEVER use Seat Geek ever again and will share my experience with all of my friends. Your customer service rep. (Ann) was excellent. You need to give her the tools to help. NEVER ordering from you again. This is my 3rd offer for you to call me to discuss my experience. Feel free to call me - **. Steve

Most horrible experience I have ever had buying tickets. Bought tickets then they cancelled them and told us it was non-refundable. I even had a confirmation number. Wanted us to go to Target and buy a Seat Geek card worth the tickets another 380.00 to save my tickets while continuing to have me on the line. What a scam. Horrible. Never again.

Malia called the vendor and explained the situation I was having. And within a few minutes she sent an email with a link to my tickets and she also called as well as stayed on the phone with me to ensure that I was able to find tickets on my phone so I could enjoy the game. I was hesitant in the beginning to order through SeatGeek but because of the way Malia responded and made sure everything was good to go I will definitely order more tickets through SeatGeek and I will recommend to everyone I know to order tickets through SeatGeek.

Your interface between Seat Geek and TicketMaster needs a bit more “fail safe” built in. There has to be a very certain clarity for customers that sellers have successfully transferred tickets to Ticketmaster. I was flapping in the breeze for a couple days and the reason seems to be that tickets were not initially successfully transferred. If I can buy a $2000 airline ticket and print it out a minute later the same facility should be available from Seat Geek. Forget the “within 48 hours” schtick. That creates too much stress for customers. Yes indeed it can. People should have purchased tickets in their hands ASAP. It’s bad policy to make paying customers wait days and days for delivery.

I ordered parade tickets and paid for next day delivery. Tickets arrived late after I already flew out. I had to scramble to find other tickets and pick them up in person. I lost time to sight see in LA.

Dallas Mavericks Tickets. I bought tickets 1 day prior to the event and never received the tickets in the time frame i was supposed to. Kae helped me get the tickets transferred and saved my evening.

I shopped for a week for tickets to the 2020 National College Football championship game in NOLA. We finally decided on tickets in a particular section and I started shopping for the best price. SeatGeek was hundreds less than Vivid, Stubhub, or Ticketmaster for the same seats. Not only that, but seatgeek gives you the option to shop with fees included, eliminating a lot of frustration that I was getting with the other sites, NONE of which have this option. I purchased and admit to getting a little nervous after waiting 3 days and watching prices going up and up. I contacted Seatgeek, and was responded to promptly, even though my event was 11 days away. The tickets were released to me that day..not sure if seatgeek caused this or it was a coincidence...either way. GREAT experience, saved lots of money, and the option to view tickets with fees makes seatgeek my GO TO platform for now on. BUY WITH CONFIDENCE!!

I spent almost a month going back and forth with helpdesk for help and I ended up solving the issue myself. SG called to tell me to look for 2 e-mails with my ticket links – the seller transferred my 4 tickets in two separate transactions. I never got either e-mail. They kept telling me the tickets were transferred and they had proof I accepted them. They kept telling me to check my e-mail and I did over and over and over. They insisted the seller transferred the tickets and I accepted and there was nothing they could do. The blame was always on me – the buyer.

I bought tickets which were never fulfilled/sent to me from the original seller. Gina couldn’t reach out to the seller, but was able to give me 2 other tickets for the same event that night! It was a Christmas present for my brother so I am happy she was able to resolve everything!

I just wanted to commend Kyle in Customer service for turning a negative experience (invalid tickets) into a positive one. His quick and efficient response made me want to look at SeatGeek the next time I need to make a purchase for an event. Thanks for hiring and training excellent customer service agents, and for the 120% guarantee.

I have used SeatGeek before, but hasn’t made an error or had any issues with my order so I didn’t need to contact customer service. And the moment I did need to talk to an actual human on the phone I was more than surprised that I wasn’t on hold for not even 5 mins and a friendly voice quickly answered all of my questions and updated my mistakes. I will now always use SeatGeek instead of any other ticket app and that is a guarantee.

I purchased tickets for a Disney On Ice show for my 10 year old daughter on SeatGeek. On seatgeek it said it was the first row and the tickets were $50 each plus a $20 fee for each ticket so $70 for each ticket altogether. Come to find out it wasn't first row seats and they were very shitty seats way in the back. I then looked up the actual price of the seats I got and they were selling for $20 with no fee on Ticket Master. I tried to reach out to seatgeek and they just kept telling me that they don't do returns. The customer service was not helpful at all and didn't even try to help me. Do not buy from seatgeek as they will not refund you if something is wrong. Seatgeek are a bunch of ** and ultimately a scam.

Bought tickets at a cost of $750. Never arrived. SeatGeek blamed UPS, with whom I have no relationship. Ended up buying a 2nd set of tickets for $1,000 (other vendor). Their Buyer guarantee is a sham. Avoid at all cost.

Not impressed that there is no way I could find to print the tickets. 2 reasons, first wanted tickets to give as Christmas present. So had to just "make" some. Second, always want a backup to e-tickets in case something were to happen with my phone or app.

On December 16, 2019 I purchased tickets to The Nutcracker performance in Oklahoma City for December 22, 2019. Their website says that they won't confirm your tickets if they can't find them. So my purchase was confirmed and I sat down Saturday night to print out my tickets and they were to The Nutcracker in Tulsa, OK. I immediately started to email them and did get a response that said my tickets were in my inbox. There were tickets in my inbox but they were to the performance in a different town. The next morning, the day of the performance I started emailing SeatGeek and begging for help and never heard a word. I had to end up purchasing two more tickets for myself and my granddaughter. I will NEVER user SeatGeek again.

I bought 2 tickets through SeatGeek on 12/20 for a Christmas show in NYC. I never received a link to view/print the tix and they were not viewable in the app. I went all the way to New York and never saw the show. Using the chat function in the app, I was able to finally find out that the original seller never provided the tix so they could not send them to me. Of course I was not told this until I was standing outside the venue.I was infuriated. On top of all that I WAS STILL CHARGED $138.18 with no refund in process. I have disputed the charge through my credit card. VERY DISAPPOINTED!!!! Elizabeth **

I received an email from SeatGeek notifying me that the third party seller sent me my tickets. However, they had not. I called SeatGeek a few hours later and spoke to Mariah, you took my information and opened a dialogue with the seller. Yet, when she had not called back in over an hour, I called again and spoke to Dean, who looked into the situation and found that the seller had not yet responded. He got a member of the Outbound Team to call the seller, which allowed them to send me a PDF image of my tickets, as they still were unable to transfer the tickets through the third party. In the end, the tickets worked, thanks to Mariah and Dean.

I needed to purchase tickets for the game and SeatGeek was very easy to use. It was my first experience with them. I had a question about parking and Bonnie was very kind and eager to help. I appreciate the easiness and politeness of SeatGeek. Thanks!

McKenzie did a great job in helping take care of my situation during your issues yesterday. I rated her highly. The reason I picked 4 for my experience in an earlier screen was NOT her but the difficult time I had in finding how to get help. She got me to the place where I could reconsider whether I utilize this service in the future or not.

When we arrived they could not find out tickets. Then they ended up moving us seats due to the live showing and we got stuck sitting behind the camera man and did not have a good view. The lady said she would move us and never came back around. There was nothing we could do when we paid for good seats. We got stuck with what they gave us when we arrived.

We purchased the tickets to celebrate my husband's 80th birthday on December 23rd. He is a Cowboys fan and this was a surprise gift for him. We purchased five tickets, but had planned to buy 15 tickets, but others chose not to buy because of the exorbitant fees. I notice the game for tomorrow has not sold out. I've been told by others they refused to buy for the same reason.

Unclear seats. No view. Big fix to their deception is just to relist and try and make a profit. Fun. I get to pay fees to them on both ends so of course they’re love that. Had another experience where during checkout price went up. Garbage company. Garbage customer service. Do not use.

The ordering process was great. Selling the tickets was difficult for two reasons: first, the payout verification process (sending government ID over email) was insecure and, second, the recommended list price did not reflect market value of the ticket. Please note that the people I worked with throughout the process (Llara at Customer Experience, Deborah & Michael at Payments) were very kind and helpful.

I purchased tickets to the Motley Crue concert in Atlanta. I give my card information and then they emailed me saying the tickets aren’t available after they process the payment. So I go back and I try to purchase three more tickets because Seat Geek came highly recommended from my brother and also my best friend who both use seat geek often. Now here it is six days later there is $1300 missing from my account the week before Christmas and I’ve called twice, sat on the phone for an hour and they just keep telling me that the money will return tomorrow. Well I called two days ago and they said tomorrow. Then I called yesterday and they said tomorrow and now I’ve called today and they said tomorrow. Nobody I’ve talked to has offered a resolution and then act like I shouldn’t be upset that this is happening.

I had some issues with tickets arriving at my address. The tickets were scheduled to go to my current address however somewhere in the process the system changed the zip code and sent them to a different part of the city. While all the representatives were respectful and pleasant I felt the issue was not handled properly. I had to email multiple different times and make multiple different phone calls. I was told there could not be a refund for my tickets even though I was not the one who changed the address. They did however offer me a promo code. I felt I should have been given a full refund, and eventually was awarded one, but it was very difficult to obtain.

I bought two tickets for a show for $400 a few days ago. There was no other option available on the website so I was happy that I got the tickets that I needed till I got to the theater to collect my tickets and I saw the price on my own tickets says $84/ticket. I couldn’t believe it. I thought maybe it is just a number printed on the tickets and maybe if I had to buy it there it would have cost me the same! But no. There was a couple next to us bought their tickets right there and they paid $84/seat! So I would not trust these people with anything. They are bunch of thieves in my opinion!

I purchased and paid for two orchestra seats at $65 each. When I arrived I was seated in the balcony in seats that were $20 or $30 seats. I felt ripped off, and while I enjoyed the concert, I am left with a bad taste from this experience.

We were excited to see the Dance Theater of Harlem was performing at USF. The ticket prices were a little high but we figured we'd make the sacrifice and go. It's Dance Theater of Harlem in Tampa! Only, it wasn't. After we were seated we realized the Playbill featured no details about Dance Theater of Harlem performers. The stage manager reviewed the materials we had from SeatGeek, all of which were billed as "Dance Theater of Harlem- Tampa" and informed us Seatgeek scalped the tickets from Ticketmaster. Seatgeek clearly knew the score - our seats on the ticket on the tickets corresponded to the location. The event was being held by the Dance Theater of Tampa. And the kicker? The tickets were, at most, $30. Even at the door. We paid over $72 each. I'd like to see how they try to justify this outright deception and misrepresentation. I'm planning legal action.

I was becoming concerned when my tickets still had not been sent to me about 3 hours before game time. John from SeatGeek gave me a call, explained the situation, and replaced my tickets with better ones at no cost to me. I couldn't believe SeatGeek took the initiative to call me, I figured they would have left me to fend for myself like some other ticketing agencies would have. But SeatGeek saw the issue and fixed it without me even having to mention it to them. I was very satisfied with how well it was handled and I will absolutely be using SeatGeek whenever possible in the future.

Someone from SeatGeek needs to correct their picture showing my section (Section 146, Front Row #19) of the Dallas Cowboys AT&T Stadium. It shows a gray block (obstruction) in front of the seat views which is so incorrect, Please look at NFL Ticket Exchange & StubHub, they have the correct picture. This has affected SeatGeeks sales thru out the year.

Rain helped me receive my tickets and also provided me with better tickets. I am extremely grateful. Although I was promised a $15 voucher that I didn’t receive, I appreciate Rain’s efforts and I wish the rest of the Seat Geek company was as compassionate and thoughtful as Rain was.

I had a problem with shortness of turn around time between purchase of tickets, shipping of tickets, and date of event. Account executive I found to be professional, knowledgeable, efficient, and timely in follow-up, on correcting and solving the problem... GREAT PERSONAL CUSTOMER SERVICE!!!

I wanted to buy tickets to a musical in Austin Texas. I googled the musical and Austin Texas. A paid advertising link showed up for Seat Geek. "Dear Evan Hansen in Austin." I clicked on the link. The dates for the show showed up with the minimum prices. I clicked on the link for the date I was interested in. I found the tickets that made the most sense for me and clicked on that link. I purchased the tickets and received the email receipt with the link to download my tickets. I printed my tickets before I noticed that they were for a show in New York City.

Worst service. I placed an order yesterday for 4 Rams VS Dallas cowboy tickets. They charged my cc $1778.00 and shortly thereafter sent me an email stating they could not secure my tickets. They still haven’t refunded my money or made the situation right. Other ticket agencies like stub hub would find equivalent tickets and provide at no cost to customer. Seat Geek didn’t do anything except hold on to my money and say it will be returned in 3-5 days. Total BS.

This is my first time using SeatGeek, I really like the prices and ease of use of site. What I didn't like is the many times my order got cancelled, me getting locked out of my account for a day and having to talk to customer service twice before Fred hooked me up. I place three orders in two days and I am still waiting for my two of my tickets, I am hoping they dont cancel at the last minute. The ticket transfer needs to be expedited a bit faster. Now that it looks like the bugs are worked out, I am hopeful that my next experience will be smooth. Thank you.

Upon arriving at the Big 10 Championship Game and taking our seats, another party arrived and had the same tickets for 4 of our 6 seats. Security required all six of us and the other party to go to ticketing to sort it out. Three tickets were moved to other seats and somehow, the 4th ticket barcode was deemed invalid. This required one of my guests to be escorted out of the stadium to purchase a new ticket! How embarrassing. Four of us missed the first quarter with two of us missing most of the first half trying to get another ticket to get back into the game. The ticket person at Lucas Oil Stadium was helpful and also said that Ticketmaster was the only reputable source for ticket sales & transfer. They must have a technology advantage to keep this from happening?? I had used Seatgeek prior, but given this situation, I could not recommend using them again.

I had a tragic death in my family. I purchased tickets before this had happened. I am unable to attend my event. The resell price is not fair and way too high in fees. Seatgeek is a joke and the fact that you are unable to cancel an event because of their "terms & conditions" is grueling to a consumer. ** happens in life unexpectedly and companies need to understand that people plan events in advance. I spent a lot of money on this event and the fact that I am out of options is outlandish. Not only will I have to attend a wake in pure despair but I will being doing 2k lighter. Such a joke of a company and I know reddit viewers feel the same way. Nice hair seatgeek.

I did not get email notifications when I put my Saints 12/16 tkts for sale, neither when listed nor sold. I had rec'd emails for all previous transactions. Emailing you for help was futile as your answer didn't come through either. Getting a phone contact number was truly difficult but my only option. I was not offered live chat. Thanks to all who helped, Joy did a nice job. I won't know if the problem is resolved for sure until next season, but thanks for all you do. Love, Julie

Company has issued a 120% refund which helps ease the sting a bit, but was still a frustrating situation.

We had not received our tickets and now it was 5 hours before the concert. So we downloaded the SeatGeek app and called the listed 800 number 877-522-7021. A call center sounding from India told us our tickets could NOT be released and we needed to re-purchase our tickets. We said no-way! We called back suing this number 800-816-9252. Again we were told the same thing. They would not release out tickets. Even this time they told us to go purchase a Seat Geek pre-pd card at a store for them to release our tickets. We were totaled angry with Seat Geek at this point. Then we called our bank to confirm our purchase. We bought the tickets on Nov 12th. $464. They gave us a different SeatGeek number from the purchase.

DO NOT BUY FROM HERE! Shady website!!! My ticket price went up by almost $30 per ticket the moment I clicked "checkout". Afterwards, I asked for a refund and they said no. Disappointing experience and will not come back again.

I paid for tickets and had confirmation of my purchase from SeatGeek months before a show I was looking forward to attending with my family. I now know that SeatGeek does not require the seller to turn over tickets to SeatGeek when a person "buys" the tickets. The seller can hold the tickets to see if they can get a better price, or decide not to turn them over for any other reason. SeatGeek will offer a refund for the tickets, but you cannot be confident you actually will get to see the performance if you buy through SeatGeek. I was told the night before a performance that SeatGeek would not be able to deliver the tickets I had bought and would be offering me a refund. I would definitely try to source tickets a different way in the future - through a company that acts as an escrow company and actually has possession of the tickets at the time I make a purchase. Very disappointing.

I called to get a refund for tickets. I accidentally ordered tickets to the wrong event. I purchased 14 tickets but I was only able to get refunded for 5 tickets. The service I received was great and I received a credit to help offset the loss.

I accidentally purchased 2 tickets totaling about $76. I thought it was taking me to a page to review before actually buying them but it didn't. I ended up purchasing them on accident. YOU CAN'T GET A REFUND on this site. You have to relist the tickets and wait for them to sell. You also won't get your money back until the event is over. The even I purchased tickets for is in February 2020. I am a college student... I can't afford to have my money just missing. If I had known previously that I could not get a refund, then I would have never visited the site in the first place. The fact that I can't get my money back is ridiculous and the fact that I have to wait until the event is over to get my money if they sell is crazy! I wouldn't recommend this site to ANYONE! Terrible experience. I feel like I have been robbed! Please do not use this site!!!!

I purchased tickets for $140 each to what was advertised as "Goo Goo Dolls in Concert". After purchasing I received the tickets via email which is then where I discovered that it was a Christmas Concert being held by a radio station. When I looked into the website of the radio station I then found that tickets 3 rows CLOSER than my seats were listed as $33 with fees! I emailed Seat Geek explaining the situation and how they had falsely advertised the concert and have marked up the tickets outrageously and just received a generic email stating they do not do refunds. DO NOT USE SEAT GEEK TO PURCHASE YOUR TICKETS!!!! THEY ARE MISLEADING, FALSE ADVERTISE AND HAVE TERRIBLE CUSTOMER SERVICE!!!!

When I realized I had made a mistake in my order just a few minutes after placing it, I went back to the site and given there were no phone numbers listed for customer service, chose the chat option. I spent a very long amount of time on the chat waiting back-and-forth for responses from Joan as she checked with “the team” and the information that I was given was that there was a firm no return policy. I was told that I would need to sell the tickets myself on the site and then later that was amended to “paid transfer”. I asked twice for a phone number so that I could speak with someone in person as that was ridiculous.

The very same day Tool tickets went on sale (well over a month ago), my friend and I ordered 4 tickets through SeatGeek. Keep in mind, Tool has not released an album in 13 years, and they are our FAVORITE band, so needless to say, we were SUPER excited. 2 days before concert, still no tickets, and a call was made to SeatGeek customer service. A representative (Gina) reassured us everything was ok that we had not received mobile tickets, yet. She said that if we didn’t have tickets by 5 o’clock the next day to call back. She even reassured us to go ahead with plans for booking a hotel room in the area because tickets “never fall through,” and if they do, it’s guaranteed that we’d get either comparable tickets, or even better tickets, or 120% money back. So, we booked a nonrefundable room.

Eric assisted me purchasing 3 handicap wheelchair accessible seats along with a parking pass. I am inexperienced on your website and was having trouble being able to see where he was directing me. He told me it was my browser and after changing browsers I was able to confirm my seats and parking pass. He was very patient in helping me and I appreciated the fact that I did not feel he was in a hurry. I was frustrated but it resulted in a rewarding experience.

The price of the ticket and the location was great. The fees associated with simply using an eticket a a bit high. I see no need for these high fees when I'm not even printing the ticket nor am I using any human for interaction. It is strictly a electronic experience.

After researching several ticket sale websites, I decided to go with seat geek because it seemed reliable and a good price. However, because I had multiple windows open, I accidentally "checked out" of the wrong one, and ended up with tickets for the wrong day! I explained the whole thing to customer service via chat, and they said they would "look into it" and try to get the seller to refund my money or exchange the tickets. Well, I doubt they ever tried (even though it took 3 days to get back to me!), because they pretty much just said "tough luck." This "no-refund" policy is totally ridiculous. It should be on THEM to re-sell the tickets if the customer is not happy. They are a cash grab, and they hope people get stuck with tickets they don't want. Never using again!

I was sold bogus tickets through SeatGeek and denied entrance into a concert. It has been 12 days since the concert and I still have not gotten a straight answer from their customer service department. They do not keep me updated throughout their "investigation"...I have to email them to get any updates. I am out over $240. The only reason why I used SeatGeek is because the concert I was going to was sold out. When I talked to the box office about these tickets, they confirmed that they were purchased and reproduced by a scalper but SeatGeek has not responded to this information. I doubt I will ever get my money back. Funny part is that they claim their tickets are "100% guaranteed".

Kudos to SeatGeek for stepping up and making things right. Really appreciate the accountability and willingness to work with me.

We ordered 6 tickets, front row center to Garth Brooks at Neyland Stadium. When we ordered online, we clicked on the "green dot" that we wanted, paid the 4 row center premium. It was section "FLF". When we received our tickets, they showed section "FF"...which is the highest point of the stadium. Nosebleed seats that were going for Four times LESS than what we paid. SeatGeek said they had to get in touch with the seller to figure it out -- and would call us back in 2 hours.

I'd give you an order number but it isn't easily displayed in the app. I find the fees charged to be excessive. SeatGeek does nothing except provide a tech tool for people to sell their tickets. 30% for that is absolutely outrageous. Also...the total cost is not displayed in a straightforward way. But this ticket portal is not different than all the rest.

I know I can rely on SeatGeek for great tickets at great prices, they have not let me down in that regard. SeatGeek recently helped me score amazing floor seats to see one of my favorite comedians and my Fiance and I were so excited. However when we received the tickets, they were for the later set and we had thought we purchased them for the first set. This is my one critique of this great service: the event details for the tickets are easy to miss when purchasing them through the app. Make sure to double check those prior to checkout.

I got my fiancee tickets to our first play together at a fancy theater downtown. We printed them out like it said. We struggled to get there on time through traffic, but managed to make it. Once we got inside, we were turned away because SeatGeek gave us fake tickets!!! Standing outside in the rain, it took us 10 minutes to find the number to call for SeatGeek. Nowhere in the email, the order details, or on the website did it show a number to call. We were forced to download the app and sign in before we were even given the option to call a representative and sort this out. N

I purchased two tickets then found that the ticket information they have presented on the website is fraudulent. I have never been to that concert place before, so I did not doubt the seating info they presented and chose "GA001". But as I was still skeptical about the seating chart and the selling price, I asked my friend after placing the order. My friend (who had seen few concerts in terminal 5) told me that all seats in terminal 5 were standing tickets and do not have "GA001", or any GA number that Seatgeek has on their purchasing page. I should've only paid $130 for two tickets, but I paid $436. Shamelessly, even I don't have the tickets yet, they do not accept cancel the order once it is submitted (no matter what reasons!) What they have done is cheating on the customers unscrupulously.

I purchased 2 seats for this hockey game based upon the seat map representation, and the "great deal" recommendation on the SeatGeek site. I'm very unhappy with my SeatGeek experience as I feel SeatGeek's map misrepresented the seat location, and I paid a high price for seats that had a completely obstructed view behind the players bench. My wife and I couldn't enjoy the game and chose to leave.

Everything was great except the description of where the tickets were coming from. I was instructed to look for an email from DPAC concerning my tickets. I kept waiting as I was also told they might hold them until 48 hours prior to the show. In the end, I contacted customer service and everything was resolved. If I had known the tickets/email was coming from Ticketmaster, I would have looked for that and the confusion could have been avoided. Overall, good experience but I would liked more detailed communication upfront. Telling me after I have purchased the tickets that SeatGeek will not be providing my tickets but an outside vendor is not why I use SeatGeek for my ticket needs.

I had bought a ticket the day of a Danny Brown show and my ticket didn't go through before the venue opened the doors so I was unable to use the ticket I bought. Joy from SeatGeek's customer service made sure I received my refund and inconvenience interest in a timely manner and sought me out via phone without much effort on my end as the customer. She was very helpful and charming throughout our several phone calls and even engaged in a brief, impromptu conversation about our academic experiences based on my school signature in my email. 10/10 customer experience!

I have been purchasing tickets to venues online and never used SeatGeek before until a month ago when I purchased tickets to a concert for the first time from SeatGeek and that was by far the worst experience. They just took almost $400 from me and didn’t deliver the tickets. They are claiming that they sent out email but because I didn’t accept it within a few days they cancelled it without refund. I never received that email. The only email I have received was an email a few days prior to the event stating that my order was canceled. This is stealing money from customers who trust these guys. I can’t imagine how a company can do business like this.

The transfer process of my tickets was a nightmare. Thank goodness Pam was helpful and was able to assist me.. It was a pain in the behind to finally get this to work and I will never be purchasing tickets from SeatGeek again!

For some unknown reason, my order was duplicated resulting in two nearly identical orders. This created a sense of panic as the original order was a special financial treat for our family. Seat Geek was able to resolve the issue and allowed this experience to be a positive one for us.

I bought TOOL tickets on Sept. 9th, 2019 and was given a confirmation, and my money was receipted. Then 2 days before the show, on November 6th, 2 months later!, I was informed by SEAT GEEK that my "confirmed ticket purchase" was unable to be fulfilled? SCAM! They sold my ticket for more money to another party. (Speculation I feel to be true) I went online and "comparable" tickets were still available, and "better" tickets were also still available. Yet SEAT GEEK refused to honor their 100% satisfaction guarantee. Their guarantee POSTED ON THEIR WEB-PAGE STATES: you get the seats you bought, or a comparable, or better seat! ALL THAT IS A SCAM!!!

I asked someone to help me purchase tickets. The person made the order, however they were not in my name. The representative couldn't help me over the phone, but gave me a solution to the issue. I didn't know about the no refund policy, however, thankfully I purchased the tickets. I was worried that I was scammed because I didn't receive the tickets. The tickets I purchased is a gift and they cost A LOT!

I never received tickets I order for the Atlanta Hawks. Vs Sacramento Kings. On nov8th in Atlanta Georgia. I traveled from St Louis Missouri. to see game. I received refund but was looking forward to game.

Arlington Monster Jam. Called about the prices of parking. Being a single mom 92$ for parking was out of my range. He offered me no help with this at all. Drove here with no parking pass. Swore I’d get a cab before I paid that.

When I purchased the tickets the seat map showed the center aisle of seating, which I wanted. However, after purchasing the tickets I learned the seat map represented the entire row to the left, center, and right of stage. I had to call and ask for a refund since this is not what I thought I was buying. It would be great if you could pin the tickets sellers down to which area of stage their tickets are for and then use that display different dots that more accurately represent where they buyer is buying tickets. I appreciate SeatGeek making a one-time exception to giving me a refund but I wish I didn't have to do that. I ended up paying more money at a different site than SeatGeek, but I was able to secure the exact seats I wanted. I would have preferred to buy from SeatGeek though.

My partner and I won tickets from our leasing office to see our team play in the NFL. However, despite numerous attempts via the app and the website, the tickets just couldn't be transferred. No game day for us! It is really a shame there is no one you can call to work through the problem and come to a solution in a quick manner. Issues like these prevent me from ever wanting to use SeatGeek again. My mom had a similar issue - she could not get her tickets transferred until 1 hour before her concert started. She flew to Las Vegas for this show and almost had to miss it because of seatgeek's software. It is buggy and the two encounters I've had with it were both bad. Avoid using if possible! I'd rather use Stubhub and fork over more money for the tickets to be transferred immediately.

Wanted to purchase tickets for the MLS championship game in Seattle. Was put in line by your website - after waiting over an hour, finally granted entrance to SeatGeek only to learn all tickets had already been sold. VERY VERY VERY DISAPPOINTED. Vivid Tickets we got right through. SeatGeek app has been deleted from our smartphones.

Peter, who eventually found the best solution in a rough situation, saved SeatGeek's respect in this encounter. I had no trouble reaching someone when the tickets were not delivered before game time, but customer service and communication I received from Malia (the original customer service member I reached) was unacceptable. I was repeatedly told the tickets would be delivered, but then told that a refund was my only option until Peter got involved and was able to help us out.

It would be extremely helpful if there was a notification that the financial transaction of money being deposited was sent. Also was promised promo codes due to my dissatisfaction with process. That never occurred.

I have tried to get my ticket for two weeks from your help desk. They were no help and were not knowledgable about the system, which made things worse. I had three calls and multiple emails without resolution. Until I had another call to someone who finally got it handled properly.

I purchased two tickets for my best friend and I from Seat Geek the day our favorite artist, King Princess, released them. After waiting an hour plus in line at the venue, they scanned our tickets at the door and told us they were invalid. We called Seat Geek and were on the phone with them for an hour, mostly on hold. They contacted the seller of the tickets, who was very unhelpful and eventually stopped contacting the Seat Geek worker altogether. We got the refund for our tickets and they gave us Seat Geek credit but that had little significance to us considering we missed our favorite artist and since we will never use Seat Geek again. On the link to their website, it says "100% Buyer Guarantee on All Tickets" which obviously has not been the case. Overall, an extremely upsetting experience.

Update on 12/27/2019: It shouldn't take 2 1/2 months along with multiple phone calls and emails to get a refund for tickets to a concert that didn't allow you in, and if I didn't pursue the matter I would have never gotten my refund!! Matt from Seat Geek was very helpful, but the company needs to improve their customer relations, as well as their communication with the reps and the accounting department. I will say that all the reps I talked to were VERY courteous with me. I don't know if I can trust Seat Geek again, but thank you again to Matt for his help to resolve it.

Locke helped us out immensely! One of the tickets I bought for a Sixers game wasn't scanning so I had to call Seat Geek. Locke answered immediately, and sent me 2 new tickets on my app. The seats were better than the ones I originally bought. Had an awesome time at the game. Couldn't be happier with that customer service experience. Thank you!

A couple weeks ago I bought tickets to a show that was on October 12th. The night of the show I go to screenshot my tickets so they’re ready for when I go into the venue. I look at my email and see the email from SeatGeek that states my tickets are ready to be viewed. I click on view tickets and.. there are no tickets. I am baffled and I try over and over again hoping that they will be there. Long story short I had to go on another website and buy another tickets because I never got my ticket from SeatGeek. The next day I send an email (since it’s virtually impossible) to talk to a real person at SeatGeek. After being told my tickets are ready to be downloaded again for the 657th time (even after the event had taken place) I finally get connected with a customer service number. I call, tell the lady my story and she says she will call me back within a week with a resolution. She never calls back.

I was ran through the ringer twice buying tickets last night to the home opening Nuggets game. Bought two tickets twice and both times they didn’t get sent to me and all you guys could keep telling me was that the seller is having issues. Apparently I used the same seller?!!. So what happened???? We missed the opening game. I don’t understand how that could be an issue. Or better yet my issue. You guys should have direct access to their tickets to avoid this. I’m highly upset and wouldn’t recommend anybody using SeatGeek after this.

I Ordered NFL tickets from SeatGeek three times for the same event, I then received a response that the transactions was complete. All three times after waiting anywhere from a 30 to 90+ minutes I received a message that my order was rejected. I finally ended up purchasing from a competitor's site, and paid an extra $100. Apparently the up change was due because to a last minute purchase prior the game's beginning. The only positive was that I received the e tickets within 4 minutes. Overall not a good experience.

I was given a prompt email when the issue of double sold tickets arose. The agent who took my call arranged for better seats in the same section after reviewing other options. The agent was quite respectful and patient and remained on the line until the issue was entirely resolved.

I have bought a number of tickets from SeatGeek with them always exceeding my expectations. Told me what to expect, delivered on what they said they would do, tickets received when expected all while making it easy.

I was very stressed out after purchasing tickets to a show, only to see the the tickets I bought were in row 45 of a section that only had 19 rows. I immediately called SeatGeek and spoke first with Louis and then with Matt, both of whom helped reduce my stress level and guaranteed my problem would be resolved, or I would be compensated if they were unable to resolve it. They acted very quickly in contacting the seller and getting back to me with information and corrected tickets. I will definitely use SeatGeek again!

Seats I got for the Maluma concert were not labeled as “obstructed view”. There was a light system completely covering the whole stage the entire performance. It was hanging from the ceiling and couldn’t be raised or moved. Just very disappointed.

I traveled from Birmingham, AL to NYC specifically to see a play. I purchased tickets thru SeatGeek which were to be delivered electronically. 3 days prior to travel I had not received my ticket and contacted SeatGeek to determine the status. I was informed tickets are delivered 48 hours prior to the event, which would have been before I left home. The tickets were not delivered as promised before I departed and caused me great anxiety to begin my trip. I then spent the next 2 days corresponding with SeatGeek trying to get my ticket. Finally, the morning of the event I received my ticket, only to learn that I would have to print out a hard copy. So I then had to locate a business center and incur their expense to print my ticket.

I was notified a day before my event via my junk mail that the seller could not fulfill the seats I had purchased and offered an “upgrade” of seats further away. I called you guys and John ended up getting me seats in the same section slightly closer. He was great and I was happy with the outcome.

Everything went smoothly, the tickets were received smoothly, the price was great, and the game was amazing to watch with finally having playoff baseball back in Minnesota. I would recommend SeatGeek to everybody that I know.

Purchased two tickets for Little River Band concert on 9-19-19 at Stafford Centre that totaled $407.60. Drove 2 hours in the rain to get to the place only to find out the concert had been cancelled. The Stafford Centre venue person came out and said to call them the next day to see about the refund as the venue was honoring refunds. Called the venue and realized they were purchased through SeatGeek. She explained that we were to call you and let you know that the venue was honoring refunds.

I purchased e-tickets through the site over a month before the event. I was told I would get them within 48 hours (first lie). Next I get an email saying the tickets were confirmed but now they tell me that I won't be getting them directly through SeatGeek and that I should check my spam folders for certain keywords. This was not the fault of Seatgeek they claim, it's a policy set by the stadium (not true as I'll explain).

Purchased 4 tickets for $1100.00 in July for a Bob Seger show in Pittsburgh for October 17. After repeated calls in tickets status, was promised follow up. Had friends from various parts of country fly in for event. Within 48 hours of event still no tickets. Called Seat Geek multiple times and had various folks try to help. Still no tickets. Ended up getting severely downgraded. Truly a negative experience. Was told tickets were retained for protection however I see now my tickets were never mine to begin with after I purchased. I paid for something that evidently didn’t exist. When I thought they were being held.

I had purchased a Cain. Prepaid over $50 parking garage pass for the Texas A & M -Alabama game this past weekend and when we gave the garage attendant our code on my phone from SeatGeek Texas A & M doesn't ever take 3rd party parking passes. I mean never so how is they are able to sell them? Total rip off!! We had to back up with 10 cars behind us, park 5 miles from the stadium and catch a bus back to the stadium and pay additional $20 but then I was nervous my tickets for the game were bogus as well. I had the ticket office check them before we went in. They were fine but I was holding my breath as we walked into the gate. I will never use seat geek for any kind of tickets again. Very untrustworthy and upsetting. How do you sell something that doesn't exist? ie: a parking pass you're not authorized to sell.

Was purchasing a ticket for a concert in Houston. Seatgeek stated they had tickets available for 45.00. Wouldn't divulge service charges or fees until transaction was completed. NO TERMS/FEES were outlined on page... TOTAL RIP OFF.

I was in Dallas recently on Oct 6 and decided to try my luck and purchase a ticket to attend the Cowboys versus Packers game. I purchased the tickets about 30 minutes before the game started and was unable to view the ticket once the transaction went through. Customer service stated that since (I spoke to two different reps) the Accept button had been clicked there was nothing they could do. I was out of a couple of hundred dollars and not able to enjoy the football game. There was no additional option or compensation, outside of the rep apologizing. I was upset and very frustrated at the matter. There were also additional fans who experienced the same thing with their electronic tickets purchased.

Seatgeek has an option to view the field before you buy tickets. I viewed where my seat was at FedEx Field, liked the price and bought 3 tickets. When I get there, my seats are LITERALLY behind a pillar. My field view was split and my son is now upset. I paid almost $900 for my tickets and the website straight up LIED about what I was purchasing. I feel set up and taken advantage of. A memory that I was trying to make is now marred with a story. This is ridiculous, unfair, and not necessary. Honesty with your customers should not be optional and it's definitely not a way to build long-term relationships. What a disappointment and I will never use this site, nor recommend this site, to anyone.

Bought high demand tickets for a MLB playoff game. Was promised deliver 48 hours before the event. Did not occur. Called into to customer service less than 24 hours before the event. Was told my tickets were "confirmed" which meant I could not receive a refund. I was told if the seller did not fulfill the order I would be given comparable tickets before the event. No time frame was given or ability to verify if the replacement tickets would be acceptable to me. Spent over $1300 on tickets to an event that I have no idea if they will deliver. The call center is in India and less than helpful. DO NOT BUY FROM SEAT GEEK.!!! Worst customer experience in the industry. I was told three different deadlines when the tickets would be delivered to my account. Each deadline came and went. Still no tickets. Do not waste your money.

Rocky from SeatGeek saved the day with speedy customer service and unmatched kindness. I was struggling because I initially put in the wrong email, but with the customer service department's help, I was able to get my tickets instantly. Rocky if you are reading this, you are a hero. Any other customer service staff reading this, give Rocky a raise. I am so grateful for SeatGeek's incredible customer service.

I purchased a ticket for a Sounders game and did not receive a warning that it was in a reserved accessible seat until after the purchase had gone through. I immediately contacted support since this was an error and was told all sales are final and “you can try to resell.” I can’t possibly be the only person this has happened to - shouldn’t there be a better warning BEFORE I finish payment? After more than 3 hours of back and forth with support they tell me that they will comp me the price of the ticked as a promo code which I accepted. Then after I accepted they tell me that only certain tickets are eligible for promo code. And (surprise, surprise) all the promo code eligible seats are either much more expensive or in much less desirable locations. Seriously!?!

While shopping for tickets I went to the SeatGeek website: https://seatgeek.com/everett-silvertips-tickets. The first thing I noticed was that the arena is mis-oriented in that if you purchased tickets in section 108 and thought you were going to sit behind the player's benches you'd actually end up behind the penalty box. The 2nd thing I noticed was that their "Amazing Deal" ($28 + fees) is considerably higher than the actual price of the tickets ($20.25 including fees). I verified on the primary market - directly from the venue - that plenty of tickets in the mostly vacant section are still available.

SeatGeek sold me very obviously fake tickets. It is scary that they have no validation process, mine had been photoshopped. It was a sold-out concert (which is when you would expect fraud to happen most often, obviously) and they had no tickets available so I could not get in without paying 3 times as much, which they have no way of reimbursing you for. They need to be more diligent about ticket review and reserve pools of tickets for sold out shows to ensure their customers get in.

Erik was able to exchange my tickets after a mobile site glitch. He was extremely helpful and attentive and because of him I would recommend SeatGeek to my friends. He went above and beyond with his customer service!

I had been looking for tickets for a Red Sox game for my whole family (6 tickets) and I finally found a good price and when I checked out, every time it told me that they could not verify my billing address. I tried about 8 times and every time it said it could not be verified. I tried to call for customer service and it said they don’t open for support until 11... Seriously? I sent an an email and they got back to me telling me to double check my address is correct... Obviously I did and I know it’s correct! The tickets are now gone and I still have not gotten any real help from their customer service. Such a frustrating experience and they offered no help whatsoever. Got tickets from Vivid Seats and what do you know, my card worked instantly. Will never try to purchase from SeatGeek again.

Selected tickets for purchase - went through and completed transaction - message back from Seat Geek waiting on seller to confirm - one hour later message back seller declined - why advertise tickets at a set price and allow purchase if the seller doesn’t have to honor his end - classic bait and switch - avoid these geeks.

I purchased 5 tickets to the Atlanta Braves vs. SF Giants game for Fri 9/20. These tickets were "instant download" so I received them in my SeatGeek app shortly after purchasing. The 5th ticket was for a friend that was arriving separately, so I forwarded him one of the 5 tickets through the Seatgeek app. **Note: So if I visualized each of the 5 tickets and was able to send one ticket to my friend, then that means the tickets were in my possession, right?... WRONG!

Terrible experience from beginning to end. I purchased 6 tickets for a baseball game, paid for expedited shipping as the event was less than a week away from purchase (6 days). Never received a delivery notification as stated. Contacted SeatGeek. Was told seller opted for local pick-up, so had to argue over a shipping refund as I was going to have to pick them up in person day of event. Asked where the pick-up location would be, was told the seller would email at least 24 hours before event. That never happened. After contacting SeatGeek again, they provided me a pick up location. Day of game, went to pick up site and no tickets! After some back and forth, our tickets were being sold from the east coast and never made it to Chicago! Huge mess, never ever use seat geek. The refund process is ridiculous. Buyer beware!

This company has made this process one big headache. I finally got my tickets after multiple times calling customer service. If I were you, I would choose another vendor. They are horrible. Now let’s hope my tickets work when I get to the event. Stay tuned.

I noticed an error on my account, where my ticket for my event was not showing up in my account. I was at the gate, ready for entry, and I was stressed about not having a ticket. Erik quickly looked into the problem and was able to resolve it in less than 10 mins. He pushed the ticket immediately into my account and I was able to enjoy my event. Thanks SeatGeek for your speedy customer service!

I’m a visitor to Dallas and going to the game, booked car lot ticket but being outside US couldn’t gain access to barcode QR. However, Erik was extremely helpful and found a solution where unfortunately other colleagues didn’t, I’m grateful I got through to Erik in the chat room as his solution took the stress out of my forthcoming trip. Thank you Erik.

If I could give a negative 5 stars I would. Bought tickets to a major football game in my area. Seller printed out a label through FedEx the night I purchased them. Seller never sent tickets. Their Seller Policy states that the seller must have tickets in their possession before selling. I contacted SeatGeek the following day questioning the whereabouts of my tickets. I was sent an email stating that the venue would release Etickets 3 days prior to the event. Sooo the seller printed out a FedEx label for Etickets? Was also told that I would receive an email the following day after the seller was contacted and an explanation would be provided to me. They failed on that promise as well, no email.

Purchased two tickets to a Nebraska Football game at Memorial Stadium. Avoided purchasing tickets that were listed as obstructed or limited view. Found two tickets that had no mention of an obstructed view. Drove 8 hours to the game, got to the seats and was astonished to find out that the seats were in a completely obstructed area. VERY DISAPPOINTED!! Couldn't see / enjoy the game from these seats. This was 60 minutes before kickoff. Jumped on StubHub, purchased two more tickets, able to enjoy the game. Immediately reached out to SeatGeek to ask for a refund, lots of excuses on their part, refused to refund purchase or offer any compensation. Buyer Beware, poor customer service!!! I am a retired military guy who was treating my Vietnam Vet friend to a special treat. Almost a big bust. SeatGeek doesn't care. Not their problem. Disputed the credit card purchase. Will see what happens.

After a terrible experience with SeatGeek and zero effort on their part to fix or remedy the situation I am here at my wits end. I have never been treated so poorly by any company ever before with such truly appalling customer service. I was no longer able to go to a show this upcoming Friday, so I went to SeatGeek customer service to see whether my tickets were E tickets (pdf) or paper tickets. A customer service rep, Marissa told me they were e tickets and that I couldn’t resell them on SeatGeek but that I could resell them on StubHub. Great. So I go to StubHub and I sell the tickets as an E TICKET like they TOLD ME IT WAS. Within minutes the tickets sold and then I get an email from Fedex letting me know that my tickets were being delivered. So now I’m concerned because I think I got the wrong information.

Daughter bought Dad 2 tickets to see Rams/Broncos at L.A. Coliseum. When he arrived at the gate and they scanned his tickets on the phone...security said one ticket was being sold OnLine at the same time they were trying to get in. Luckily, the LA Coliseum was nice and gave them two new tickets. What a hassle! We’ll never use SeatGeek again????

SeatGeek eventually did provide me with a refund, though I was initially frustrated with what seemed like a lack of communication. They were very kind and apologetic about the wait time. I received the refund in full shortly after their response.

After purchasing tickets ($163 pp) on SeatGeek because of a friend, I found a lower price on StubHub ($135 pp and where I usually buy tickets and should have this time). I followed their procedures for the price match guarantee and the only response was a form letter with instructions for the price match guarantee. I emailed them requesting clarification and all I got was the same form letter email. After the second request, with the same response, I called and the person told me to resend the request. I did and got the same old email. I called again and got David, who seemed very helpful, as he had me resend my request directly to him.

Last night I attended the Metallica show at Chase Center, I bought tickets 3 days before the show on SeatGeek. Upon trying to enter the venue, the tickets were scanned as invalid barcode. I had to then go to ticket resolution counter at the venue for them to tell me that my tickets were “fake”. I then try to contact SeatGeek through the app which only gives me email or chat option, no phone number to call. After dealing with customer service via chat for 20 minutes or so and getting extremely frustrated, I had to buy new tickets through Stubhub since the show was sold out. This was an extremely stressful and frustrating time and ruined my evening, especially since I was with others who had valid tickets and were already inside the show and having to wait for me to deal with this issue. I will never again use SeatGeek. This was my first and last time.

Ordered tickets they offered for sale. Then they cancelled the order. Tried again. Same result. Emailed customer service. They said try again. This time I got my tickets. Show up at the football game and the tickets DO NOT work. I called and they emailed me PDFs of the tickets - FOR THE WRONG GAME. Had to scramble at the venue and purchase random tickets. Missed 1/2 of 1st quarter and had junk seats. They said they'd email me a confirmation of my refund. NEVER HAPPENED. Still waiting for my refund. TOTAL FAIL.

Of all the sites I checked for Dead and Company fall tour tickets at the Garden in NYC, this site had the best value. The seats I bought were easily $50 less than similar seats on other sites. Definitely glad I looked at different sites.

I purchased two tickets to the 9/15/18 Alan Jackson concert in Charlotte, NC. The concert was postponed to 8/24/19. I received an email from SeatGeek saying I could still use the original tickets I bought to get into the concert on 8/24/19. We took the original tickets bought from Seatgeek to the concert on 8/24/19 and couldn’t get in. The attendant scanned the two tickets and said they were invalid and told me to take them to the Box Office. The attendant at the Box Office said the tickets had been resold and there wasn’t anything they could do since they were bought through Seatgeek, a third party. We had to buy two more tickets for $207.00 from the Box Office so we could go in.

I bought tickets for the US Open through SeatGeek and didn't receive the tickets within an hour of the event so I called when I had to decide whether or not to go which is a very stressful situation. I was told the tickets were double sold. If I hadn't gone out of my way to call I would have ended up traveling all the way to the venue to get the same disappointing news but it still made a day we were REALLY looking forward to.

I purchased tickets yesterday at 8:30am in the morning for the 7pm US Open, when I didn’t receive my tickets by 9:30am I emailed them and was told “don’t worry.” 4 emails and 5 phone calls. 1 call at 5pm where they said “don’t worry go to the venue your tickets are guaranteed.” 6:30pm at venue, “sorry no tickets are available for you.” Had to spend $260 more at Ticketmaster tent to get in for worse seats and they said won’t cover the difference. No compassion for the aggravation they caused... They cannot be trusted!!!

I received a quick response from Erik regarding how I should go about getting a refund on my tickets purchased for the Rolling Stones in Miami. The staff assisting me were so considerate and extremely helpful.

This is the first time I tried to use SeatGeek. Bought my tickets, received a confirmation that I have the tickets but I still have no tickets, just a bill. Tried calling to cancel and get a refund since I still do not have the tickets and they refuse.

Company reached out and resolved I will continue to use SeatGeek. Very good in the end.

My refund was suppose to go back to my PayPal account, but it went straight back to the card I paid with & I am totally okay with that. The refund processed less than 5 business days after my last review.

I purchased concert tickets for my daughters 17th Birthday, they double sold them and a week later decided to tell me that I now no longer have tickets. They offered me nosebleed seats instead. Now I cannot find tickets within my price range because they are now sold out, and my credit card is tied up with charges from the 1st tickets which will now take another 2-3 weeks to get refunded so I cannot buy tickets even if I could find seats. This should be illegal, and why am I the consumer that screwed out of the double sold tickets? THEY SHOULD NOT BE ALLOWED TO BE IN BUSINESS. My child has been waiting 9 MONTHS to see this concert and SeatGeek completely destroyed everything. SHAME ON THEM!!!!

I was excited to purchase a ticket for Dear Evan Hansen when I would be visiting NYC 5 days. I wanted an orchestra seat and compared prices on their visual map. At first I selected a seat on the left hand side and then the right hand side and center. I selected a seat, purchased it and then the e-ticket stated "obstructed view." That wasn't included in the original info. So I immediately messaged to ask if I could exchange tickets, and was told no. At that moment I noticed that somehow the ticket date had reverted to "tonight!"

We were shocked to find out when we got to the Santana concert that our tickets had been resold on Ticketmaster and were invalid. We had bought our tickets for the Santana concert on SeatGeek. The gate supervisor and the person in the box office at the Xfinity center who helped us could not have been nicer and in the end they gave us six free tickets in a section better than our original seats. If they hadn't we would have had to just turn around and go home.

Erik was fantastic on his job in supporting my questions. After I reached out and got disconnected, he followed up three times in a row even though I was not responding as I was too busy. It is really hard to find people at customer care center that actually care about their customers to follow up on cases to ensure satisfaction and resolution of problems. 5 stars to Erik.

Seatgeek is easy to use and incredibly convenient. I love how quickly I can purchase tickets and get into my events, or transfer them to another person. My one complaint is with the convenience fee. While it’s less than many of the competitors, it’s still annoying to add an additional $10 per ticket to my purchases especially since I don’t have many other options if I want to attend the event.

Bought seats on SG website and looked at the photos SG posted showing view of seats. NO MENTION of OBSTRUCTED VIEWS posted anywhere, & in fact the photos SG displayed showed clean clear views. Showed up and found we were at the back of a cave. Asked for $ back due to false misleading photos and concealment of obstructed views. After numerous cloying responses meant to placate me they said no $, & not their fault. Fraud is either misrepresentations or concealment of the true facts. SG did both and given their failure to refund my $ it’s clear that fraud is their practice.

Seat Geek refunded my money after my emails and review. They also put a credit of $20 in my account should I use them in the future. I appreciate the quick follow up, and the fact that they wanted to make it right.

Bought a pre-sale ticket. SeatGeek current buyer guarantee implies every fan gets to experience the event. Ticket is shipped to me but it is the wrong game. SeatGeek says "it is a glitch, no problem, I refund." Massive problem because my $140 refunded pre-sale ticket now cost $440 to get me into the game. I state my case with a SeatGeek manager. After some debate, I point out his casted blame on the seller, the glitch, the stubbornness of company, the changing of buyer guarantee and the tardiness to inform me of the glitch are not voidable reasons to cancel/refund my ticket. He agreed my points carried weight.

I purchased tickets for a show 8 months ago, a few days before the event the artist (Maggie Rogers) got sick and pushed her show back until August. I received numerous confirmation emails for my tickets, including an email from SeatGeek saying "Your show is pushed back, but don't worry all you need to do is show up on the new date and your seats will still be valid". Great, right? No. An hour before the show I log in to get my tickets and they are not in my cart. I call SeatGeek who says that they see the purchase, and they see they were transferred to me but that I need to download Flash Seats to access them. I download Flash Seats, and try to log in but it says my account has been deactivated with no further context at all. So I call Flash Seats, they say, “No you don't have any tickets in your account. You need to call SeatGeek.”

I spoke with a representative of Seat Geek after I wrote the review. The representative was very sympathetic to my situation and gave me a refund on the spot, plus a $35 credit for a future concert. I thanked the representative and told her she made my day.

Erik was very helpful. I was having trouble purchasing tickets and he told me to verify my email and phone# so I did and the tickets were finally verified. He also said if that didn’t work he would keep in contact with me and email me if he has any more info.

I bought 4 baseball tickets to see a Yankees' game in September. I used the app but didn't get the actual tickets. When I asked on the chat they told me I was supposed to get the tickets 2 TWO days before the event!!! I need to book hotel and transportation since the stadium is 5 hrs from where I live. What kind of guarantee I have I will get the tickets?? They already got my money and I just have a receipt from them... I tried to use Ticketmaster but they didn't have tickets for that date, with them I never had problems... I hope SeatGeek give me a peace of mind sending me the tickets.

In late June, my girlfriend and I wanted to buy tickets to a Cleveland Indians game in August for our anniversary. We decided to use SeatGeek because of promo codes from YouTubers we watched. Having checked other platforms, we found that SeatGeek was offering cheaper tickets in our price range so we decided to use that platform to buy around $70 plus worth in tickets. We bought tickets that were supposed to be delivered electronically to us on the day before the game started. At first we were a little sketched out because why would it take over a month in order to deliver tickets to our account.