SeatGeek Reviews

Terrible customer experience when working with Marcos and Pablo. My GF and I purchased tickets through SG for Bottle Rock. Only one ticket arrived while the other one never made it, but we were told it would be at the venue, no problem, not a big deal. When we arrived at the venue there was no 2nd ticket, so I connected with Pablo who then got Marcos involved. Later found out the ticket was offsite ready for pick up at a random hotel….We missed half the show. Marcos never helped us with explanation and wouldn’t let escalate. I’ll never use Seat Geek again and don’t recommend their service to anyone.

The absolute worst ticket company to buy from. Had to use them for a Vanderbilt Football Game as they were the chosen site for their tickets. Bought the tickets and due to a family illness, I was forced to cancel my trip and had to sell the tickets. Posted the tickets on Stubhub and had a buyer. The Seat Geek site would not allow me to transfer the tickets.

The presale system is a complete luck of the draw. You can get there 1 second before the queue forms or a half hour before the queue forms and they just randomly give you a place in line. I got in their waiting room 20 minutes before the presale started. Once the queue was formed I waited in line for 40 minutes only to be welcomed to a small handful of tickets that every time I clicked on one I got the "This ticket has already been sold"

Scam! Pension money taken. Went online to purchase 3 tickets to a Dodger game just after Milwaukee beat the Cubs. The site seemed to indicate the first and second games were in LA. I bought them. A couple minutes later I noticed the game had changed to Milwaukee. I can’t get a refund so I can buy LA tickets. There appears to be essentially no customer service.

Good Afternoon. While I am not sure exactly what can be done, I do feel that I had to send a message about Seat Geek and their handling a situation on the re-sale of my 2025 Ryder Cup tickets. The use of Seat Geek was mandated for the original purchase of Ryder Cup tickets. The purchase process went well. I was charged the price of two Ryder Cup tickets in U.S. dollars which made the price more expensive in Canadian dollars. Not an issue, as I was glad to be able to purchases Ryder Cup tickets. Unfortunately, due to family illness, I was not able to attend the Ryder Cup at Bethpage. I then chose to re-sell the tickets through Seat Geek. The process was very easy and the tickets sold quickly. However, this was the point where I was very disappointed with Seat Geek.

Don’t ever buy from them because you have plenty of options than to deal with crooks. They do shady stuff like I purchased tickets in row S and when I went to add them to my apple wallet I noticed they were in row Y now. I was on the phone and email with them for a couple days. No one cared and all they offered was to buy them back. This is sold out now, they knew I had no choice. I will never buy from them again.

I would give them no stars if I could! They are crooks! I am so angry I can hardly type. They fraudulently took $1856 dollars from me and so much more. They should not be allowed to continue as a business!

I purchased tickets to the iron bowl 2025 on June14th and on Oct 4th, I received an email stating that the tickets were not available and my money was returned. Almost 4 months later where the ticket prices have gone up and availability is less. Yes, I got my money back, but the comparable tickets are over $500 a ticket more than I paid in June. They offered me $150 to compensate, but that’s not enough. If I was told this sooner, I may have been able to find cheaper tickets. Now I can’t afford to go to the game. ugg

Ripped me off. I paid for tickets and they sent them 55 minutes after the show started. I got scammed. Refused to refund my money. I showed them all the ridiculous things they asked for and they just took my money. Use someone different. They are cheaper because they don't deliver.

Really should be ZERO STARS! Game tickets arrived just fine. parking tickets are promised for the day of the game while we will be travelling. $55 down the drain. Their customer service is a not very good AI bot. Avoid Seat Geek like a plague!

Seat Geek.... Be careful as they tout a full proof system. I bought $300.00 seats from their website and they were fraudulent. It was to an Astros game at Daiken Park. They do not respond back, they make it so hard to get your purchase back if at all. Folks, buy your tickets from a different source. Buyer, beware. They suck!!!

I purchased tickets from SeatGeek all the time, but I will no longer do that. Over two weeks ago, our tickets were stolen, this has been a problem for major league baseball, and an article was just written about it and the athletic. Seat geek is slow to respond and continues to slow role. Any chance of a refund. I've provided screenshots of all the documentation and they continue to tell me they need more and more time to research the incident. I will no longer recommend them to anybody and will use StubHub moving forward.

The absolute worst company to deal with. I purchased two tickets to an event in another state a month and half before the event. They took my money and thought it would be ok to deliver the tickets two hours before the event took place. I fly out the week of, try to contact them 2 days before, one day before, 12 hours before, at this point I had to make other arrangements because I did not know if I would receive the tickets at all. They believe it's ok to hold their customer hostage in terms of providing the tickets in a reasonable time frame. Their customer service is a web of online AI Chat Bots that are useless and if you wait 30 minutes you can talk to a service center where english is the second or third language and are even more useless than the chat bots. Do yourself a favor and never ever use SeatGeek. Tell your friends!!

Bought a parking pass ($80) along with the two football tickets. Tried to claim the parking pass ticket once we got to the parking garage; a QR code or some kind of barcode should be available for attendant to scan, but there wasn’t one…. just gave an “oops, sorry something went wrong.” Money was taken out of account, but no barcode to scan. Had to pay more money in person at a different parking garage. No 800 number to get assistance with this issue! Just stupid AI Bot talk! How frustrating!! Sorry, but NOBODY wants to talk to a stupid computer!! SeatGeek customer service SUCKS!!!! They supposedly guarantee their tickets, but how are you supposed to tell them there is a problem when you can’t even get ahold of them?! Will NEVER buy through SeatGeek again!!!!

Purchased 1 secured parking spot for IU VS IL Football 09/20/25. When we arrived told lot was full and turned away. This was 280.00 . Some government agency needs to make these companies accountable!!

Do not buy tickets from SeatGeek if you want to select specific seats. I wanted four specific seats in a row where several adjacent seats were available, and I clicked on one of the seats I wanted. But SeatGeek never let me select the seats I wanted. I effectively "assigned" my seats. I immediately contacted SeatGeek to ask to change my seats to the ones I wanted but was told I couldn't. Then, several times over the next few days, I attempted to contact SeatGeek to cancel & get a refund, but couldn't reach anyone.

I bought 2 tickets to the Tampa Bay Rays Baseball game. Both tickets were denied entry at the gate with the explanation that the tickets were no good --they had been recalled. It has been over 2 weeks and SeatGeek still has not refunded my money.

My daughter went to a concert today at State Farm Marina in Georgia. She used the app to purchase a ticket. When she got to the gate and they scanned her ticket, she was notified that someone else had just used the same ticket 30 minutes earlier. My daughter had a confirmation email and everything regarding the purchase, but the app sold the same ticket or didn’t verify. They had the ticket on hand to sell to my daughter to cost $124. Do not use this app.

I purchased tickets to a football game 2 months ago and was promised they'd be delivered at least 2 days before the event. I still hadn't received them the night before the game so I contacted SeatGeek. Had to communicate via an online chat. Spent nearly 2 hours only to get another promise that my tickets would be delivered soon. I had to leave home the day of the game with no tickets in hand. While on my drive, the e-tickets arrived. They were in the same section but not the seats I had paid for. They were low and close to the field. I wouldn't have chosen them. I like seats with a higher view to better see the whole field. I'd compare it to ordering one meal at a diner and getting a different meal served. Very disappointing.

Ordered two sets of tickets through the GameTime App. Unfortunately, both sellers tried to transfer me tickets through the SeatGeek app. For whatever reason they were transferred to my old account which was restricted by SeatGeek, unbeknownst to me… I tried reaching out to them multiple times via their worthless chatbot and via email. I finally heard from an actual human who said they would escalate my issue after verifying everything that they asked for and… Crickets… Zero feedback and now I can’t access $1,000 worth of tickets… Continued to reach out to them and I get nothing… I will do everything I can to avoid SeatGeek and will tell everyone I know to do the same.

I purchased tickets today. The accept email is erroring every time I try to accept the tickets. There is no physical number to call for customer service. I inquired through the app on the chat at 11:45. It’s almost 7pm and still have not heard back. I’m beyond frustrated! I spend over 200 dollars for tickets I won’t even get to enjoy because I can’t get the tickets nor a refund. Not sure why this company is even a thing when it only rips people off and has no legitimate contact for issues.

I bought tickets and tickets did not transfer properly. SeatGeek can only be communicated through support chat. They do not respond quickly. I noticed the issue a day prior and it was not resolved by the time of the event. I had to buy tickets for a second time to make the event and now they want to give me a provisional credit to purchase again through them. DO NOT WASTE YOUR TIME.

Purchased two premium priced seats for college football game in Section 106, row 12. We received confirmation of seats we purchased about a month before event. Late on the evening two days before our game, we received our tickets and they were on Row 10, not row 12 as purchased. We tried chatting with them but were receiving boilerplate language back from their Bot with no response to our complaint. We found a phone number through ChatGPT and finally got through to a representative at 4 pm MT the day before the game.

I purchased a reserved parking spot for the recent Alabama/FSU football game. Upon arriving at the lot an hour and a half before the game was told the lot was full and turned away. Was told there was no other alternative for parking. I immediately contacted SeatGeek and was told too bad, all sales are final.

Complete waste of time. The Seatgeek members answer the phone but are never able to resolve ticket vending issue. I purchased 2 tickets but could not get the actual tickets. I spoke to 2 agents who could not figure out what to do. They deflected their blame on "internal" personnel to take care of the issue. Then they spoke to the seller but could not get an answer. I ended up buying 2 separate tickets from the stadium. Do yourself a favor. Buy tickets normally. Avoid seatgeek.

I was sold a ticket that was fraudulently advertised. Tried multiple times over the course of 4 days to have it rectified. No recourse for fraudulently advertised ticket. Buyer beware when using this site. I know I never will again. Literally zero customer service.

My husband purchased tickets for Lady GaGa for my birthday. Ticketmaster shut us out of their site saying they thought we were a bot so all reasonable tickets were sold by the time we got in. So he purchased from Seatgeek. 10 days later he got an email saying the tickets had been transferred and to look for an email with a link. The email never came and we could make no contact with a human - just a useless chat cycle. We waited 5 months then were allowed to contact them by mail 7 days before the concert. Then followed 7 days of multiple calls per day, false promises of resolutions. One employee revealed they had had previous delivery problems with our seller (but they continued to allow them to scam customers on their platform).

My grandkids got let down at last minute so I bought tickets for us all. Last min invite and viewing my tickets it said edit so I changed from 4 to 5 tickets. Instead of just adding 1 it bought 5 more tickets. I'm a grandma on disability. Between 2 paid parking passes and 9 tickets I paid $140+. I tried to get it fixed with no luck. When we scanned our tickets from my phone they scanned 2 too many. 7 tickets for 5 people. I tried selling or giving them away. I was only able to give 2 away because of the error at the gate. I spent an hour crying last night. I was just trying to do something for those kids after being disappointed. I spent most of my time at the gate trying to fix the error on the scanned tickets and waiting for the people I was trying to give the tickets to because my phone went dead and I couldn't call them.

I recently deleted my information from SeatGeek and have moved on to other platforms. I bought 2 seats to take my son to the Neil Young concert, supposedly front row as represented on their website. The tickets were also priced higher than those in sections a few rows back. Everything reflected a top level seat. When delivered the seats were 14 rows back, in a section that I could have purchased for $150 less. Officially, SeatGeek emailed me telling me I got an upgrade, the name on the email was Merr…. The email came after the event had ended and well after I could have swapped them out. All I can say is Buyer Beware, what a scam.

I purchased tickets for a show out of state that I had to buy plane tickets and a hotel room for. My first problem with them is that the tickets were not listed as obstructed view until I put them in my Apple wallet. Upon further investigation they weren’t even the tickets I ordered, they were 3 rows back with an even worse obstructed view. When I asked them to give me my original tickets I ordered they said they couldn’t and that they would either offer me a 50% refund to keep the wrong tickets or a full refund and I could buy new ones. At the time of this discussion my trip was days away and completely paid for and tickets had gone up 4x in price. I could never have purchased the new tickets with the refund of what I paid originally. All I was asking was for my tickets I ordered or something comparable, it took up until 8 am the day of the concert to receive tickets comparable to the ones I originally paid for and I had to be persistent. When I complained about this to the BBB, they in turn complained about me.

I am a handicap senior citizen. Have to have an aisle seat. Press their perk button. Bought and paid extra for aisle seat. Did not get the seat that I paid for. Called customer service. They gave me the runaround. It was approximately three hours before game time. Told me they’d have a manager. Call me back before the game starts. No call back at all. Travel from Kansas City. They ruined my trip. Terrible terrible service feel like this. Take a company should be criminally charged for defrauding. The elderly think they can hang up the phone and they won’t never see you again. People like this is what’s wrong with the world.

What a scam! Bait and switch at its finest! Went on their website and found two tickets that SHOWED they were on the aisle. Purchased these because I need an aisle due to my replaced knee. When tickets arrived, I had seats 11 and 12...NOT the aisle. SeatGeek said that what I saw on their website was how they show the seats and that you don't necessarily get the seats you see. HUH?!? They said that if I had purchased the entire row I would have gotten the aisle seats.

Scammed on a "Best Deal" where we were supposed to get the aisle seats. Bought them BUT you had to buy the whole row to get the aisle so they stuck us in the middle. BS service - I've just go to a site where you can actually pick the seats instead on this 3 card monte POS company.

I purchased tickets to the Indiana Fever vs. Dallas game just 40 minutes before tip-off but couldn’t get a hold of customer service until midway through the first quarter—and I still never received my tickets. They apologized and said they would refund 200% of the ticket price and give me a 20% promo code for future use. The next day, I followed up, only to be told the 200% refund was a typo and that I’d only be refunded the original amount. As for the 20% promo code—they never sent it. I ended up having to buy new tickets at the box office and missed the entire first quarter. When I continued to question the situation, they stopped responding. They’ve lost me as a customer, and I hope others think twice before using their service.

This company is intentionally misleading and cannot be trusted. From the start, they present themselves as transparent and customer-focused, but that couldn’t be further from the truth. When issues arise (and they will), their support team is either unresponsive or trained to deflect blame. It’s clear their business model relies on confusion and misdirection rather than delivering real value.

If you might need to re-sell your tickets you will only get 1 day before the event to sell. SeatGeek has a bad policy of allowing sellers not have to upload the tickets once the sale is complete. Either buy immediate available or not at all.

Tried 3 times to purchase a parking pass for the Cleveland Guardians. Entered my info, clicked purchase, and each time their site said, "Sorry, those are sold." Now I'll be watching my cc for fraudulent charges.

SeatGeek is a complete scam. The event time changed and SeatGeek sent an email to my junk email box. Then SeatGeek would not refund my money. Shame on you SeatGeek. I will make it my mission to tell all my friends, coworkers, and family to never use SeatGeek again.

Total Scam. Be aware, impossible to get paid... It's been almost a month from now trying to get paid for sold ticket. They send you a place to enter your full account, after they ask you to be approve by Stripe company. I've reach Stripe and they send me an-e-mail that SeatGeek is holding the money.

I just want to express how this platform does not advise their customers that the parking tickets they have available are not the only parking tickets. Though it may seem like they want their customers to believe it is sold out, it is not. They will provide you with their generic scripted answer and tell you all is policy. You are able to sell the ticket but it is not an option till the day of the event. I will advise that you contact the venue for parking as the tickets are three times cheaper on site. The representative, Jesus, could only provide scripted responses and could not provide outside of the box answers or provide me with choices. Definitely last time I purchase from this site.

Cannot get a hold of anyone in their customer service or fraud departments. They charged over 9500 dollars fraudulently to my Affirm account, I had no Seatgeek account and this was identity theft that they help perpetrate.

I would advise people NOT TO buy parking passes for any event using SeatGeek. My experience when getting the tickets for the actual events has been okay, but when it comes to parking passes… you will be scrambling around trying to find a parking pass somewhere else, spending a lot of money because it’s the the of the event, and when trying to get help from SeatGeek you get absolutely nothing. They just say they’re sorry and set the order as pending. They offer zero solutions and they don’t hold their “third party sellers” accountable at all!

Every email starts with “we are here to help you” but nothing ever gets answered. Still sending and waiting for follow-up responses. Will never use SG again.

I just wanted to buy A's vs Giants tickets in Sacramento and was directed to enter a drawing. My wife and I both entered and my wife won. To purchase tickets we had to go through SeatGeek at an exorbitant price. But I figured since we won the drawing to even purchase tickets they must be a good deal. Wrong. It was a scam. After purchasing I immediately listed the tickets for sale on SeatGeek. It's been months of listing at prices they recommend and say is a great deal. The first game of the series I took a loss. I am trying to resale the other 2 games on StubHub but Seatgeek has made it impossible. They won't show me my tickets or the bar codes. There's no way to transfer the tickets. They are a total scam company, designed to trap consumers and not let them out. Terrible.

I bought concert tickets through SeatGeek months in advance, only to be told at the venue that the tickets were fake. Total scam. I was denied entry and missed the entire show. I reached out to SeatGeek expecting real help or at least a refund. Instead, I got generic responses, no accountability, and now they’re telling me I have to wait months for their payment processor — with no guarantee of a resolution. They clearly don’t verify sellers or stand by their customers. I trusted them and got ripped off. Don’t make the same mistake — avoid SeatGeek at all costs.

We got charged in our bank account for the tickets but didn't get a confirmation that the actual tickets were never purchased! When we contact customer service, it takes up to 24 hours before the event to get the tickets...well, event day arrived and Nooo tickets! Never got an email saying we didn't purchased them. We were in the idea we'll get them on the day of based on the answer we got. They blamed the bank! As it was a "pending " transaction, so no tickets. SeatGeek customer service representative refused to find us a solution other than buy the tickets again as it wasn't their fault, we didn't get the tickets. Never ever use this website again!

Seatgeek steals your money! I bought tickets to a baseball game to try and get 7 seats in two rows. I bought tickets in the first row and then instantly price of the seats in the row in front of it increased but I bought them anyways. Then the seats it offered were adjacent to where the row behind was sitting so I listed these tickets for sale. I listed the 3 tickets for sale at $81 a ticket (what I paid, not including fees I paid) and after they sell I will only get $218 out of $243 for their 10% fee per ticket.

SeatGeek is a horrible company. We purchase tickets for Little Big Town in Chula Vista CA. We received an email that the concert was cancelled and that it will take 3-7 days for refund. Well that was 20 days ago and no refund. We tried calling - no answer, we tried website, where they make it very hard to even chat with someone, we have tried calling Little Big Town organization, and they said we had to deal with SeatGeek, but they feel our pain but they could not even get a hold of SeatGeek. In the future will not deal with this horrible company. We explained that SeatGeek is not concerned about refunding our money right away. They are probably collecting interest on it. We have sent emails, chats, still no reply except, "We will get back to you." Nothing is happening! In the future we will always pick another company. **

I purchased Jelly Roll concert tickets as a Christmas present for me wife. We find out last week that Jelly Roll is no longer part of the event. I requested refund and they refused. It took 4 days to get past their chatbot which is worthless. After they refused to do anything I was left with no option other than to sell the tickets and take the $300.00/loss. I then try to get a refund on the parking that I purchased from them and they refused as well. They have now made money selling me the tickets, made money selling my tickets to someone else and yet still refused to refund parking. Everything about this company is a scam. I’m hoping that someone is or has filed a Class Action against them as I will happily join. I have disputed the parking charges prior to the event as they are refusing to refund. I suggest everyone dispute the charges. SeatGeek will never see another penny from me. Scam. Fraud.

I purchased 4 tickets to a sporting event and they never arrived and I could never get the link to work. I tried to contact customer support, but they were useless. I've been trying to get my money back for 2 and a 1/2 months. Never use SeatGeek. They're trash 🗑

I had purchased Red Sox tickets and parking through SeatGeek. The game was rained out and scheduled for the next day. The tickets were updated - no problem. But the $75.00 parking was not updated and showed as a black screen. I had to spend another $60.00 to park. I tried contacting seat geek and found that this impossible. All you can get is contact with their bot which continued to go back to their standard answers which do not cover this instance. Extremely frustrating! I will never use seat geek again.

I sold eight tickets to a MLB game against the Minnesota twins. Everything went well until my payout. I paid for the tickets in US funds and they have returned only one of two payouts and it is in Canadian funds. That’s a 28% drop! What the heck!! Stay away from this site. There is no one you can speak directly to except a bot! What a scam!!!!

Scam Company - bought tickets to the 6/15/2025 soccer event only to be denied entry as the section of the tickets I was sold was closed and Ticketmaster refused to help stating SeatGeek was made aware of this and should have issued me new tickets in another location. Lost $300 in tickets and parking to this company, wasted 2.5 hours waiting outside in the cold rain waiting for someone at SeatGeek to assist. Nothing. Ruined my Father's Day event with my Father. They should be stripped of their business license.

Absolutely awful. No customer support, zero. Just a criminal enterprise. The site just doesn’t work often, was told this by event staff. Took an hour to get three of my 4 tickets, never got the 4th!!! Never got a single competent response from customer service. Not one response.

I bought nearly $700 worth of tickets through SeatGeek back in January for a concert in June. Since then, I’ve moved out of state and can’t attend. I tried every possible route to sell the tickets and literally couldn’t (like I literally couldn't even list the tickets because they were not eligible for resale). It was a dead end after dead end.

Do not buy through them. Seat Geek sold me a seat with a blocked view. It was not marked as a blocked view or I would not have purchased. I’ve called and emailed and notified them. I even tried the chat function and didn’t get a single person. They are hard to get a hold of. Then they email many weeks after I tried several options to contact them and state they will not issue a refund or credit. Worst ticket service you could ever use. Never again.

I have subscription seats to the Mubadala City Open, and would like to sell some of the tickets. SeatGeek's website will not allow me to list the tickets. The chat feature on the website does not work, the phone is disconnected. I finally found a phone number that connected me to someone in India? Pakistan? Who had me give him access to my phone, and then attempted to have me transfer money from my Apple Wallet.... This does not feel legit, and certainly is very different from my past successful experiences with SeatGeek.

Would leave one star if I could! I will never use Seat Geek again. It was a horrible experience from the beginning. First, confirmed tickets and then cancelled them. Offer me replacement tickets in what they said was a BETTER SECTION, so I accepted. On the day of the concert, I was sent the WRONG tickets that were awful. They were 4 sections over and almost back stage.

Unable to get refund for show that was rescheduled 4 hours away. Local TV news stated they would honor refund but they would not. Do not use this service. Especially in Nashville area because they are exclusive for Titans stadium.

Do not buy tickets through Seat Geek or especially from any ticket company that back doors through Seat Geek. If it is going through Seat Geek in any way, shape, or form then don’t purchase it. I used Seat Geek once last year and couldn’t get into my event because of a bogus ticket and Seat Geek was zero help and I had to get my credit card company involved to get a refund. This is my second and last time ever dealing with Seat Geek. I promise you I will never use Seat Geek again. Their customer service department is a joke and the person I spoke with laughed in my face telling me they won’t refund me and that it’s my problem for buying the ticket.

Purchased tickets in Dec 2024, including a parking pass. Six months later, two days before the event, SeatGeek sends a note to buy parking ticket. We see this the day of the event, check app, which has no parking ticket, so purchase one. Then the app shows two parking tickets. Try to contact SeatGeek customer support, which is non-existent, even on the day of the event. Their chatbot has no idea what to do. Send a note to them via website/email. Seven hours later, after event has started, get note to sell the extra parking ticket, which we cannot do.

I had a very frustrating experience using SeatGeek. I purchased tickets well in advance (12/22/24) for a show on 5/13/25. Today is 5/12/25 and they still haven’t been delivered. Customer service was difficult to reach and provided little help in resolving the issue. For a platform that claims to be reliable, this was a major letdown. I won’t be using SeatGeek again and would caution others to do the same. I’ve currently lost over $500 because of this issue. I’d like to add that this is the first review I’ve ever submitted on any platform.

SeatGeek stole $900 from me, because they didn’t send me a confirmation to download my tickets and the person at the gate who worked for seat geek refuses to help me after I tried for an hour to get customer service help me.

DO NOT USE SEATGEEK! If the venue for the show you want to go see has an exclusive agreement with SeatGeek, travel, and go to another venue so that you can buy your ticket on Ticketmaster!! I am so disgusted with my experience, they don’t have real customer service, all you can do is send messages through an app and it is so useless! I have tickets to a concert and MONTHS after the tickets were sold, there was a production change that caused my seats in my section to no longer exist. Other venues have already PROACTIVELY started transferring people in my position to other seats. I’ve contacted SEATGEEK to try to figure out if I can get my new seat, because I VERY intentionally picked an aisle seat on the floor- and NOT a pit section and NOT a seat in the stands, because that is where I needed to be for health reasons nor the experience I wanted.

I have ordered many venue tickets online. DO NOT order any tickets from SEAT GEEK. I ordered 2 tickets to a local comedy show. Adding on the taxes it ended up being $440 for 2 tickets. That day I realized I booked on a day we were out of town. I CANCELLED the tickets. NO they do NOT refund you your money. THEY GIVE you a PROMO CODE.

I have been selling on SeatGeek and not noticing that my money isn’t being deposited. I just caught on. It’s nearly impossible to talk to anyone. Over $500 with over 10 sold events and not a single dime paid.

The seats showed online a clear view to the stage which was incorrect. There was limited visibility and picture online was misleading. I spent $975 for two tickets to an overbooked Kendrick Lamar & SZA concert at AT&T. I couldn’t sit down for the entire concert due to overbooking the event.

Ridiculous company- DO NOT USE! I bought my ticket Feb 3rd, for High Water Charleston Sat April 26th, and SeatGEEK shipped it to me 2 days ago. I tracked it to TX, as 9 pm Thurs April 24th but I am leaving Jax tomorrow without a ticket. So much for mobile app. What the heck are the ridiculous $85.28 fee and an additional delivery fee of 17.08 for?

The fees are predatory. The convenience of booking ahead of time does not warrant the excessive amount of fees that were not disclosed until right before remitting payment. That parking was $30 and I paid $80.40. Outrageously predatory. I will never use this service again, and will leave feedback everywhere I can to ensure others are aware of your practices.

I was forced to use SeatGeek to sell my Padres season Tickets through their site. In years past it was stubhub. So I used them to sell two extra tickets. They sold fast. I priced them to sell cheap. The event took place weeks ago and I still don’t have my money. I have tried to reach out to them. They don’t have a phone number online and their chat doesn’t work ever. I would advise you to just sell tickets on your own. These people are just a scam. I am sure I will never be paid. Crazy.

I will never use them again. I ordered 5 tickets in Sept 2024 for a concert in April of 2025. I got a confirmation from Seat Geek right away but they got the tickets through AXS, a 3rd party. Apparently the 3rd party can cancel any order over 4 tickets without notice… so I received an email the day of the concert that 4 of my 5 tickets were cancelled. They said they would get me replacement tickets equal to or better than what we had if available. Since there were not any 5 together they would not replace them, they could only refund and are also supposed to give me a 20% credit on their site. I found 5 tickets in their site in the same section but separate rows that worked, but that is the last time I will ever use them. They were supposed to call me to work it out but then said they had static on their microphone and would have to just email. It was ridiculous. I would have had some very disappointed teenagers had I not found tickets!!!

I'm beyond disappointed in the co-founders of Seat Geek and the customer service the company offers via the site and app. I have continued now for over a week to use the method of contact us in the app to get maybe a email post the chat, and when I respond I hear nothing back. I found a phone number 888-497-4335 called and spoke with an agent who said level 2 Tech would need to resolve. Got message back saying try now and still does not work. Responded to email and never hear back. Had to call again and wait to hear we will escalate and email back. Why would MLB or any other venue want to enable this to be their platform for buying or selling tickets.

SeatGeek only shows ROWS of seats and not specific seats. You ONLY KNOW what seats you actually get only after paying and then getting the SeatGeek email that shows where your seats are located. As they will tell you, all sales are then NON-REFUNDABLE. EVEN if the seats you buy have obstacles, obstructed views, yet it's not mentioned on the site or within the seat sales.... DON'T USE SEATGEEK unless you want to get screwed....

I purchased tickets from Seat Geek last week without realizing they were wheelchair accessible tickets. There was nothing on the site noting them as ADA tickets. When I contacted Seat Geek, they told me I could transfer the tickets to them, which I did, and I have a screenshot of the fact that they claimed the tickets. They also told me they would send me a promo code for the full price of the tickets, including fees, which I have yet to receive. Seat Geek took back their tickets several days ago, and I can see they already relisted them for purchase. I am awaiting my promo code but I am starting to wonder if it was a scam after all and they just took back my tickets with no intention of sending a promo code. Buyers be careful!

I need help with accessing the tickets I bought through Seat Geek. My account on their website says an email with a link to accept my tickets was sent to me. I cannot locate the email. I reached out to Seat Geek for help. I have been waiting 2 hours for someone to respond on their chat and have been waiting for over 30 minutes on the phone. I emailed customer service last night with no response yet. This is a really frustrating experience. I would not recommend using Seat Geek to anyone.

I purchased NBA tickets on March 1, 2025 accepted tickets were transferred to my Ticketmaster account. Two weeks later I was told the order was canceled with no details. Because this was less than a week from the actual game, I had to go online and purchase new tickets and pay hundreds of dollars more. I would not trust this site and would avoid this site at all cost. You are better off paying a higher price directly to Ticketmaster or any other site.

TERRIBLE. Parking space purchased. No email w/ ticket, they say check your spam. Checked it, nothing. They said maybe it'll come on the day of the event! Nothing. I get ahold of customer service on way to event, they come up with nothing. I pay for additional parking. After the event they say welp, we sent it so no refund. Sent it WHERE??? Zero information shared, just kept my money.

I've noticed that whatever SeatGeek is charging is way higher than face value even when there is no/little demand and you can get the tickets from the venue or the primary ticket seller for significantly less. Sucks that some people will pay the higher price for no reason other than confusion or not understanding you can get the tickets elsewhere. To me even though that may be legal, it sucks for consumers, their business sucks, and I consider it a scam.

Be cautious! Seat Geek has been reported to list and sell tickets that are not available They listed an associate's seats for sale when they were not. Since he reported this, they list tickets next to available tickets but without a seats on the listings so you can’t tell if you are buying a legitimate seat or a non-existent (TBD by SeatGeek) seat. Be careful! If you buy both thinking you will have seats in close proximity, one will be reassigned elsewhere. When you buy that nonexistent copy of the first ticket, SeatGeek instead sells you a different available seat wherever they have a valid seat and pretend that this is what you purchased by confirming that as your purchased location.

Horrible experience. I did not receive my ticket purchase. They did not transfer tickets to my name. I had to repurchase tickets NEW tickets from Ticketmaster at the event. Customer Service did NOT help. Asked for Supervisor and NO supervisor available!

Do not use them. The worst customer service, I spent 10 hours most of which was on a robot chat trying to get my tickets fixed. They sent them 2 days late and I couldn't get them to help. They ended up coming late and I'm still disputing the charge with my credit card company. With non help from SeatGeek. Use others! Do not use them.

Horrible Customer Service Experience. Got refund on tickets I bought during covid, didn't realize I had a time limit to spend my money. They reissued voucher and told me I could use whenever. Just went to use 3 days ago and it's gone again. Called them and spoke to agent, promised to send me My Credit Voucher, never came. Called again a day later, was promised again, reassured this happens all the time and won't be a problem resending my Code. Called again today, a day later and told all PROMOS (This was not a promotion, this was My Money that I only spent at a risk, knowing they advertised Full Refund due to covid if I chose.) expire after 1 year, No exceptions, Zero help, treated me like I'm a fool and told me Buyer Error. $2500 gone. Very disappointed and will never use them again and will let everyone I know about this. Simply my money, not looking for a hand out.

DO NOT BUY FROM SEATGEEK! SeatGeek ripped me off for $4,320.00! Purchased tickets, Traveled 5 hours to Indianapolis. Somehow tickets got us in Stadium but there were people in our seats with duplicate tickets. Went to ticket office and after looking up the names, I was told my tickets were invalid. SeatGeek won't refund or compensate me even though Colts ticket office confirmed via email the seats on the day of the game were registered to another name. Seatgeek doesn't show a transfer from my account, thinks I used the tickets, said what I'm describing can't happen and said I'm screwed.

Seat Geek did not release tickets until day of event. I had come down with the flu, and because the tickets were released so late, I had no time to sell them. I got stuck with hundreds of dollars of worthless tickets. The site holds you hostage.

When you use a credit on cheaper tickets you lose the remaining balance. The app is nearly unfunctional without being able to filter by genre.

Horrible experience, I bought 2 tickets to a football game night before the game. Went to the game on later that evening, got 2 separate charges for the same 2 tickets. Put in a request for refund through the only option automated system. I received numerous emails asking for screen shots of my account, my ticket master account, my. And account and so on over and over. They saw that I received only 2 tickets, saw the time and date of charges and after almost 2 months, I got email stating I should have requested refund before the event was over even though the charges came in after the event. I explained this and they said nothing they can do. Scam for sure. They ask over and over for the same information to make you give up.

I purchased two tickets to a baseball game in Chicago for June 25. Then my trip dates changed and within 10 hours I asked to cancel my purchase. Mind you, my bank acct still says my order is pending, but customer service was unwilling to cancel. I'm sure there is a consumer protection law against this type of inflexible ticket service. Also, I waited in their chat area for 4 hours. Cheap ticket but not worth it.

High and outrageous junk fees added the very end. Tickets were 250 a piece. Paid 80 plus dollars. EACH ticket is”executive fees” at the very end. Deceptive practices. Use a different ticket option. Any!

I am beyond frustrated with SeatGeek due to their failure to resolve an issue with a fraudulent parking pass I purchased through their platform. I paid $56.52 for a parking pass and selected a specific lot to tailgate. Upon arrival, I was informed that the pass was not affiliated with the stadium at all. Instead, I was directed to park at a nearby restaurant, and take an Uber to the stadium. Parking at the restaurant was completely free (there was no attendant when we arrived or left and no shuttle that they claim brings people to and from the stadium) leaving me questioning what I had paid SeatGeek nearly $60 for.

Crappy experience. Somehow ended up purchasing sports tickets for the competing team’s venue and held on chat (poor substitute for customer service) for 1.5 hours! My request for a refund was denied. The seller was too happy to make a sale and gave me **. I will NOT buy tickets here again.

My bf and I bought a parking ticket for the AT&T stadium for Monday night football (Cowboys v Texans). Seatgeek is the official resale partner for these tickets and we couldn’t not buy them anywhere else. We arrived 1 hr only and went to our designated lot only to be told that our ticket won’t scan because it’s already been used. Seatgeek refused to refund the ticket and ignored multiple emails trying to resolve the issue. Funny thing is there were seatgeek ads all around the stadium touting their buyer's guarantee. Such a scam company and will never buy from them again. We spent around $150 for the seatgeek ticket that was already used. Eventually found parking right across the street for $60. For anyone going to the AT&T stadium, don’t buy off seatgeek who who scams their customers by selling already used tickets and then not refunding when caught.

Just spent many hours over multiple days trying to get seats from a 6-ticket voucher I bought in a holiday pack and I still have not gotten any assistance- Worst (AI only) customer service ever. Their chat bots are 100% artificial without any intelligence. I finally had to reach out to the venue and speak with a receptionist (so glad the venue still has humans working there) and now I am awaiting a call back so I can hopefully order the tickets that I bought but was unable to select on Seatgeek's website. AVOID SEATGEEK.

They are the last one on this! It’s crazy… They were helpful clarifying the situation; they were the platform who sold the tickets to another company.

I used Seat Geek to purchase AC/DC tickets recently. After purchasing two tickets I received the attached response from CITI as their system did not recognize the charge (security check which is good). I assumed that the Seat Geek system would then reject the sale. After sitting online for a few minutes the Seat Geek site came back that the transaction had TIMED OUT and the seats were no longer available. I went back and ordered two alternate seats. After a few more minutes it executed on both purchases. Short story, they will not refund the cost of the tickets that they indicated had timed out. Do not use this site. I will be contacting the NC AG and BBB to report this disreputable website. DO NOT USE THEM!!!!

This company ruined the game for my entire group 4 people I invited that drive for how’s to see the football game. Myself and one other did not get to watch the game because one of the tickets didn’t work at the gate! The app told us to wait and the ticket would be available before kickoff and it was not! My friends ended up driving home and not even going into the stadium and I spent the entire game on my phone with seat geeks customer service. After all this the company did not refund my money because they said “the ticket became available at halftime”. What a joke. I wish I could do more than just leave a bad review because this company literally took thousands of dollars from me

I bought a ticket from Seat Geek and thought based on the view that is where my seat should have been just like most places like Ticketmaster. Unlike most places they basically showed a really good view but actual seat is opposite of the view and way up in the nose bleed section. Deception at the best! Do not ever buy from them.

I had a terrible experience with Seat Geek with both their app and customer service. They're completely unsympathetic and now I'm out nearly $700. I would strongly recommend not using them. There are better companies to buy your tickets.

I purchased tickets to Hamilton as an anniversary present. The seats were located in the first row in the balcony and they were not cheap. Seat Geek emailed me the day before the event and said the seats were not available and offered replacement seats that were in the middle of the lower level, not nearly as good as first row balcony, and they did not even offer and reduced price. Luckily, they offered a refund, which I took and now I guess we won't be seeing Hamilton.

Don’t trust this site for tickets. They don’t stand behind any amenities they sell with the event. I paid 8k for the extra amenities and they said, "We will mail it." Then a month later they just said it wasn’t part of the package.

They sold me what they said were club tickets to the LSU Alabama game. 4 of them. They delivered 2 in the right section but 2 in the south end zone, they were going for about 150 a piece and I paid 1000 per. They would not answer my calls, would not refund me the 2 grand they stole and would Not Provide tickets in the bargained for section. After 3 hours of nonhelpful and stalling chats with them in the rain we had to use the other 2. So 2 of our party had to get soaked. They stalled for 3 weeks with nonsense emails and a few calls with some dude somewhere in India who doesn’t even know what LSU is.

Ridiculously overpriced convenience fees is the main problem. Second problem is that I can only access my tickets if I sign up for Google Wallet. You aren't made aware of this requirement until after you pay. Well guess what - I don't want Google Wallet. I can't access my tickets through the app and there is no option for them to email me the tickets. A complete failure of a service.

I’d give Seat Geek zero stars if I could. I ordered NFL tickets for a Colts game. I bought the tickets and my credit card was charged. It just showed “confirming tickets” in the status and said it was waiting on the seller to confirm the order. So I thought I had the tickets since they charged my card. Two days later, without any explanation, I checked my account and the tickets were not in my account. After some digging in the menus (it wasn’t easy to navigate) it said my order was canceled. Again, no reason given. I checked and my money was refunded. Complete scam!

We purchased football tickets in May for Nov game, paid for tickets, and received email that tickets would arrive 48/24 hours before game. Purchased flight to go to game. Tickets never arrived! Never went to game. What a scam!!!!

I have had the worse experience with SeatGeek. I bought tickets for a concert in June when the concert was in november, I buy them early because you can get decent seats for cheap. Once it hit October, I wanted to see my tickets just for comfort. When I logged into seatgeek to see where my tickets were, seatgeek said they were not fulfilled: meaning I didn’t get my tickets 6 months after buying them because it was “a third party”.

Tickets purchased were not tickets advertised. Purchased tickets for a Washington Commanders game and the seats specified showed an open view of the field but the actual tickets had a large pillar blocking 30% of the view. False and deceptive advertising. BEWARE... DO NOT BUY TICKETS FROM SEAT GEEK. Complained to site via form provided but have heard NOTHING nor do I expect to hear anything from these thieves.

Bought and paid for pit tickets. At Cody Johnson concert at Globe Life Field in Arlington Texas. On 11/09/24 What we got were nosebleed standing tickets. Ticket master, globe life, and Seat Geek all said, oh well sorry. They are thieves. Do not use them. Lied, bait and switch. Scammers of the highest order. If you enjoy being raped by a business then this is who you should do business with.

Literally sold me a seat advertised 4th row on a map. After check out was delivered a 400-level section bleeder. Impossible to get a human on the phone, eventually they admitted the map could be inaccurate but did nothing. TOTAL RIP OFF!!

I bought tickets for Magic vs Nets on Nov 29th at 7:00pm and the have delivered for Magic vs Nets Kids Game in Dec 1. After 2 week of struggle with them, still there's no solution. They think you are stupid. Never mind with them. Pure legal scam. Flee you, fools!

Got scalped on Seatgeek, 800$ for two tickets wasted, when presenting the tickets at entry, I was told these tickets were already used. Ticket box could not do anything for me and said they don't work with Seatgeek and everyone should be aware of them and stay away from Seatgeek.

Be careful and make sure you can get your tickets when you purchase them. I wish I had read more reviews vs looking the company up on business sites. Tickets were not delivered when purchased and then, even though their email said they were ready, they weren’t there. I worked with their customer service team for hours and then when they couldn’t deliver the tickets was left hanging. No refund offered.

I purchased tickets from SeatGeek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with Seat Geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

We purchased tickets for Sabrina Carpenter for my daughter's birthday in June for the October Austin show. We never received our tickets and support couldn't contact the seller. We went to the venue and never received the tickets and were very upset. This is a SCAM and completely unreliable. I can't believe this is allowed to happen. The site should be shut down.

We ordered tickets in May 2024 and our order was confirmed 5/15/24 - two days before the event - they said seller had "RARE" issue as was unable to fulfill order but had other tickets that were better to replace with - this was sent in an email with the words URGENT and with hashtags so I think designed to go to junkmail - so I never saw it - they had my cell number - could have called or texted as well - when I went to get my tickets the night before I started figuring this all out - said YES I'll take those - never heard back - spent 90 minutes at 6am to 730am on the phone with customer service who said they needed to give seller more time to respond -

Never had a problem with buying tickets, but selling was like getting a colonoscopy. Once the tickets were sold they wanted your date of birth and SSN before they sent me MY money. Why on God's green earth would SG need my SSN? This was never communicated when they offered to sell them. Then after I handed over my most private information, they transferred me to another company (Strip) that, surprise surprise, also wanted my DOB and SSN. Now that's two new companies that have my DOB and SSN that undoubtable will get breached and my information stolen. I don't know why every dang business thinks they need your SSN for these days.

Got tickets and didn't say it was obstructed. Called 3 times and they kept telling me that they will get back to me with a phone call. Never did! I finally got ahold of someone and they mentioned that they will not help me. I did my homework and the other ticket sites did have them as obstructed in the same vicinity. I noticed my tickets were a little bit over so I thought they were okay. Wrong..they pretty much told me too bad. They absolutely don't care that you spent thousand with fees on tickets and were obstructed without saying so. I would have moved my seat and pay a little more. Buyer beware with this company..

Two of our friends could not attend a game as originally anticipated so I figured no problem, I will just re-list the tickets and recoup some of the money like I have dozens of times in the past via StubHub and Ticketmaster. Could not re-list due to technical issues with the website. Called immediately and spent an hour on hold. "The team is looking into it." Called the morning of the game which was two days later. After another 75 minutes on hold, I was told it was too close to the game start to re-list the tickets. Asked for escalation, was told to send an email. Emailed. A week later they emailed back asking for a screenshot of the error message I received. I called. An hour on hold. Once I got a rep on the line, I explained the situation, stating I could not get a screenshot of the error message as the event already happened. The tickets disappeared. I was reassured they were "looking into it."

They will scam you and give your tickets to someone else lose to make more money. DO NOT USE SeatGeek. We got to our concert and I had 4 crying daughters. They would not help and instead said they would refund us. They should not be allowed to keep doing this. Please spread the word.

THE WORST experience ever. I bought 2 tickets for Billie Eilish over $700, right there at the concert the code did not work, it was “not found”, I called them for about 2 hours and they pretended sending me new ones and at the very end refunded the money when the concert already started so they sold the same tickets several times. DO NOT USE SEAT GEEK.

I couldn't electronically transfer my tickets from the UNC site to seat SeatGeek. I would give SeatGeek a zero for support. except they don't have any. I had to pay $50 to get the tickets printed so I could sell them on another site. I hope UNC finds a new ticket partner.

I bought my tickets from SeatGeek and I never received them. I think the tickets were fraudulent because I was in section 146 row 43 of the M&T Bank Stadium however there’s no row 43 in section 146 and M&T Bank Stadium. Also, this is the first time this has ever happened. I have bought tickets from SeatGeek before from baseball games to the Preakness and of course the NFL. This is very very disappointing. My biggest games of the year Ravens versus Commanders. Thanks a lot SeatGeek.

Was given tickets for me and my 9-year-old for tonight. We got to the concert and when they were scanned, it said “not found” and were not accepted. My dad had bought them as a gift, so I had to call him and he was on a helpline talking to a bot I presume, who was no help at all! It’s so hard to get a real person. Needless to say, we left and drove back home. I would NEVER recommend getting your tickets through Seatgeek, they absolutely suck.

The tickets we purchased had an obstructed view. I sent the SeatGeek a photo of the obstruction. SeatGeek did not offer any help because the seats were not marked as obstructed in the ballpark app. But, photos don't lie - we couldn't see first base, second base, or left field. It is through poor vetting process like SeatGeek's that serve unscrupulous sellers dumping seats on out of towners not familiar with the ballpark. Not to mention their customer service is just a merry-go-round of nonsense. No surprise that they got rid of their 1-888 customer support line; their business model caters to shady sellers and doesn't care about the buyer. SeatGeek is bush league.

Would have given them a zero if I could. SeatGeek is recommended reseller of Oklahoma State University football tickets. Bought tickets, no problem there, tried to transfer them, no luck. Contacted via chat 9 days before game, chat person couldn't help, so escalated. No response, tried chat again, and again and email. There is no number to call. 2 days before game got a little panicked. So tried again, then contacted OSU. Still no response as to why I couldn't transfer (and they were transferable tickets), OSU was able to help us out but never got a response or help from SeatGeek. Avoid if you can :-). Note I also bought 2 from StubHub and those went through like a dream.

I would give no stars if they would allow it. Their customer service is a joke. Apparently Ticketmaster and Seat Geek are the same company but neither company seems to have any idea how their or the other company works. I tried to sell my tickets that I bought on Ticketmaster but wasn’t allowed to sell from there and strictly said I had to sell them on seat geek but every time I tried it would conveniently freeze when I was supposed to be transferred to seat geek and after an hour on the phone with ticket master not having a clue and telling me to call seat geek and then giving me a false phone number.

I bought two tickets for me and my girlfriend from Seat Geek. Worst mistake of my life. One never showed up in the mail and seat geek made absolutely ZERO effort to make it right. I can’t stress this enough DO NOT LET THIS COMPANY STEAL YOUR MONEY!!!!

DO NOT BUY PARKING. Their mapping does not work. I bought a parking spot that claimed it was adjacent to the stadium, and after I bought the parking, the location was actually over 2 miles away from where they said it was. I went back and forth with them for a month (I have proof in screenshots I took), and they still do not issue refunds. Their customer service was overseas, and it was zero productive trying to work via email with them. They committed fraud and I have proof. NET NET, DO NOT BUY PARKING FROM SEATGEEK

Purchased tickets for an event that was cancelled and it has been a nightmare trying to get a refund. The whole process is manual even though they say it's automated. No customer service people to talk to, just bots. I have attempted 4 times to get a cash refund - as per their guarantee - and they just keep offering credits. I told them I wanted a cash refund and they said “okay. Here’s 110% future credit instead”. The process repeated itself up to 140%, but they just won't budge on the cash. They finally said they will issue a cash refund but so far absolutely nothing on my credit cars statement. They continue to ignore my requests. If you book you should use Amex to pay so you can cancel the charges. Total scam artists.

Didn’t get the tickets until one hour after the USC VS LSU Game started. We called 2 phone numbers that were disconnected. We drove 5 hours from Phoenix to Las Vegas and almost left without entering the stadium.

Customer service Paola was very short with me, asked to escalate my call and she told me no... Waste of my time and money, won't be going back to Seatgeek anytime soon. I was on their app and set specific dates for a game, bought it and it somehow reverted to today's date. Reached out within 2 minutes of purchase and they said no... although the game was 20 minutes from starting. Not everyone is great on devices and they should understand that by now.

I've been emailing SeatGeek for months now to fix an issue on their website and they still haven't fixed it. They just keep replying with nonsensical excuses for why it isn't fixed. I'll be buying my tickets somewhere else since SeatGeek doesn't care about their customers or their website.

I tried to buy 2 individual "aisle seats" and they ended up not being real aisle seats. After reaching out to customer service to get this resolved, their response was that in order to guarantee an aisle seat I would have had to buy the row of tickets. That is pretty tough to do when I was buying 1 of 1 "aisle seats"! I would recommend looking elsewhere to buy tickets!

STAY AWAY from SeatGeek. Accidentally bought a set of 4 tickets twice. SeatGeek said 'sorry' no refunds even after legitimately showing I bought an additional set of tickets for $757! I caught the mistake immediately. In effect no customer service to help the consumer. I will dispute this charge on my credit card. Please STAY AWAY from SeatGeek. They do not care about customer service when legitimate mistakes happen.

They are just middlemen. The only thing they do is charge you double price for tickets that they may be will provide you 24 hours before event. I got a link to my tickets only after requesting refund which option they don't have anyway. So, next time I won't waste my time and money with them.

I recently purchased a parking pass on SeatGeek, it was listed as LOT 1. LOT 1, was the lot we were looking for so we made the purchase. Everything in the listing stated the pass was for "LOT 1" Upon receipt of the email confirmation the description read LOT1U, a completely different LOT and not the desired LOT. I immediately reached out to SeatGeek, their first response was can you provide a print screen of the listing; thankfully it is something I had, once provided they said, can you prove this is the ticket you purchased? WOW, my response: can't you see the listing even after the purchase, it clearly says LOT 1, my print screen says LOT 1, and the listing was no longer available for purchase that I presented to them because I had just purchased it.

Don’t trust them on concert tickets. They’ll release them 7 hrs before the concert when they had 10 days ahead. Also don’t buy a parking space if it ain’t a color lot. They’ll tell you, "You lost your money. Too bad we can’t give you refund."

An absolutely horrible experience. I tried to buy tickets, but their system told me they were no longer available even after several attempts, so I bought other tickets, only to learn later that my first purchase went through. Having double the tickets I wanted, the saga continues with bad customer service. I was told they won't help without a screenshot, which I didn't have, and I should sell, so I did, but at a loss, and they refused to reimburse me for their fees, because they said I should have sold them for more money, even though their system recommended the price to me as the best price to sell. Bad product and support!

It’s not worth the hassle. Please trust the reviews and please do not buy from this website. Not only will you pay upwards of an additional $100 in “convenience fees” you are not entitled to a refund even if the purchase was done less than an hour ago. Please save yourself the trouble that comes from dealing with this website.

I purchased tickets to Frankie Valli last night and another couple were in my seats, they had identical tickets. The venue let me stay but we were moved to the back of the venue. I paid dearly for 3rd row seats. SeatGeeks responce was that they only sell the tickets and the problem lies with the third party seller or the venue. I purchased the tickets from SeatGeek not the venue or the third party. I am seat geeks customer and a responsible company should exceed the customers expectations. That is not the case with SeatGeek. To make it worse the tickets were purchased with a credit from Seat Geek. They had refused to give me a refund, only offered a credit. This gave them the opportunity to screw me over again. Save yourself the aggravation, do yourself a favor and AVOID SEAT GEEK!

SeatGeek double sold tickets that I purchased for a concert. Arrived at the venue and tickets I was given kept scanning as “invalid”. Asked them for replacement tickets, because all I really wanted was to go the concert, was told they didn’t have any even though I could see them in their website. Tickets were 2x as much when I was at the venue. Been 1 month - still no refund despite being told I would get one - been constantly contacting customer service. They are now telling me it will be an additional 34 days to be refunded. So dumb! Don’t use them, they suck!

About 2 weeks ago, I purchased tickets from Seat Geek only to find out that they issued me tickets to another artist. I contacted them immediately and returned the tickets through Ticketmaster, following their instructions, getting chat transcripts each time and taking screenshots of each transaction. Though they said a refund would be issued in 3-5 business days and though I had them send me an email to confirm this, the refund never happened. On contacting them again, they initially said it was a bank issue because the code was wrong (it was a single purchase, thus one code), and finally said they would route it to their internal team. They have yet to make good on this, and I'm out about $180. They are tough to reach, but this is their customer service chat: https://support.seatgeek.com/hc/en-us/requests/new. A family member wanted to use them a couple days, and I said absolutely don't...never again.

I bought 2 tickets to a Red Sox game that were labeled as "aisle seats" on the SeatGeek website and seatmap. After buying them, I happened to look at the official Red Sox seatmap and noticed that not only were they not aisle seats but that they were next to a railing, so essentially the opposite of aisle seats. I immediately complained to SeatGeek seeking a partial refund because I wouldn't have bought those tickets if they hadn't been marked as aisle seats, I would've rather paid for cheaper tickets in that same section. At first SeatGeek insisted that they were, in fact, aisle seats because they were "the first seats in a row" even after I sent pictures of us sitting next to the railing. Then they blamed the Red Sox venue for designating them aisle seats, so I asked the Red Sox ticket office directly if they were aisle seats. The ticket office said no, they are not aisle seats because they are next to a railing.

I had bought tickets to a baseball game that was sold out, which was fine. But then later that day I got an email telling me that I should also buy parking tickets for the event. I didn't think too much of it and clicked on the link to buy the parking tickets. They were listed for $30, which I thought was probably normal for parking. I was not given a list of options like with the baseball tickets for the parking, so I figured it was one standard fee. Well after submitting the order, additional fees were placed making my total $50! I then checked the official MLB website for how much parking was and it's only $25. So I was scammed into paying more than double, which is partially my fault for not looking into it more before hitting buy, but when I realized the mistake, I immediately reached out to customer support to cancel the order and was told there's nothing they will do to help me. I was really disappointed by the whole experience.

On 5/5/24 I ordered a parking ticket through Seatgeek for an LA Dodgers game. I purchased the ticket while I was waiting in line to enter the stadium parking lot. When I got to the front of the line, I clicked on the email confirmation, but the parking ticket had not yet been available. They let me wait for a while, but after a few minutes they told me I needed to purchase a new parking ticket or exit the stadium parking lot as they could not allow me to wait any longer. The man explained this often happens with Seatgeek tickets, as they're not always delivered for immediate use.

They deserve 0 stars. I planned a special weekend for my sister’s birthday and her wedding anniversary. My husband and I, and my sister’s husband booked an Airbnb in the Berkshires and I bought tickets for James Taylor at Tanglewood. It was over $1,400 but it was a special occasion and we wanted to spoil my sister with good seats. I received acknowledgement of the order a month before the event and was told the tickets were pending. Then I received an email saying the tickets were confirmed. However on the day of the event I discovered we didn’t have the tickets yet. We purchased a cooler full of food and drinks and headed to the venue for a pre-concert picnic, conversing with Seat Geek prior to arrival and being told the seller was sending them over.

Very easy to setup the sale, very unclear and very confusing getting a payout. Seatgeek lists the tickets and does a good job with that end of the transaction. When the tickets are sold seatgeek does not do a payout for two days after the event date and it can take 3-5 days from that date for the money to show up in your bank account. Nowhere is all this explained unless you call a customer service representative from a number that isn't listed on the seatgeek website. The number I had to beg to get is 888-497'4335. All of the information I just included should be easily viewed on the seatgeek website and it isn't there. Do they do a good job selling your tickets, the answer is "yes", but you may not see any payout hit your bank account for up to 5-7 days after starting from the date the event is scheduled to take place, not the date when seatgeek receives the money from the people buying the tickets (or what I call the "actual purchase " date).

I was purchasing tickets to an event shortly before it started. I think the app kept trying to sell me tickets that weren’t actually available and would never process. I tried it two or three times with still no completed order or purchase. The next day they had charged all three of those attempts even though the tickets were never delivered before the event started. Those things are understandable, but there is literally no way to contact them to resolve it. That’s the frustrating part. Beware when attempting to purchase, because you’ll never see that money again!

They straight up lie in stating that customers can cancel before XYZ date. They charge about 40% the cost of a ticket in fees. I will not be using this "service" ever again. They operate a legal scam.

I purchased tickets for Zach Bryan concert on June 25th for the concert in Boston Mass on June 26. Nowhere on the ticket purchase did it said “restricted view” however tickets were available labeled “restricted view” for significantly cheaper price. I decided to go with the more expensive tickets as this was a once in a lifetime event for myself and my daughters. After arriving to our seats we had tents and a 50 foot pole directly in front of us. I called Ticketmaster to verify that those seats were not restricted view. SeatGeek customer service is HORRIBLE.. Zero help, zero resolution. And I will be disputing the charge as “fraudulent advertisement“. I will NEVER purchase tickets from them again. If I went through Ticketmaster I would have been refunded.

Paid for tickets. A few weeks later they canceled my tickets, said they were going to replace them but didn't. Won't give me my money back despite spending hours on chat with them. Will have my bank dispute charges.

My experience with Seat Geek was terrible. I ordered and paid for tickets 5/23/24 and am sitting 6/22/24 - after numerous calls throughout the day- hours away from an event that I still have no tickets for. This is a very slippery organization and I will never walk into their snare again.

Seat Geek is a deceptive company at best, and, borders on total false advertising. Purchased a ticket to a play to see a specific actress. 1 - 2 hours after purchase, received an Email stating that the actress would not be at that performance. Nowhere on the ticket purchase page was there a notification of this!! Contacted Seat Geek immediately (by the way, they have no customer service phone number!). After multiple Emails and chats, Seat Geek lied and stated it was clearly listed on the purchase page and refused to issue me a refund - even though the play isn’t until 1/21/25! Avoid this SCAM company at all costs!!

Sigh. Why didn't I find this site before purchasing or trying to purchase two tickets for the Mubadala City Tennis tournament in Washington, D.C. for 2024. I ended up purchasing twice, because I didn't get an order email. Luckily, I was able to block my card's billing, after I tried several numbers and got agents who either couldn't help or who tried to get too much financial and other information from me. I hung finally, thinking it was a scam. I went to Stub Hub and instantly got an order number and the seats sent to my mobile. I WILL NEVER GO THROUGH SEAT GEEK AGAIN. The problem is that they are linked to the tennis tournament site and should be banned.

My sister took my credit card and purchased tickets under her name through SeatGeek. Upon finding this out within an hour of her purchase, I reached out to their customer service-explained the situation and tried to get my money back. They told me they can't refund me as this is their policy. I was baffled that someone can use my card and name without my knowledge and they would NOT refund my money. The tickets were not electronic either, they were to be delivered 4 months from now, a few days before the concert. So, they offered a credit of the full amount. I was obviously pissed because I would rather have my $1250 back. I asked to speak to management, and it was the same runaround from a bunch of people who speak a different language.

Purchased a ticket for concert in Philly last night. Site said they would send me link via email and sms. I got in my car, drove 2+ hours, parked. Walked to venue...still no email or SMS, but did see the SeatGeek charge placed on my major credit card. HOWEVER, immediately after the charge was a refund. Avoid these folks...they are overselling, double selling, selling seats that don't exist. They need to be shut down until they can become legitimate. I don't check email while driving, was confident that my purchase went through due to their check mark, followed by "...you're all set" confirmation.

I ordered tickets on SeatGeek and cancelled within five minutes because I made a mistake. Seat geek refused to provide a refund in cash, only in credit, and would not let me apply that credit to the purchase I made immediately after (because the credit did not come through until the next day). Terrible customer experience and super frustrating.

Seat Geek is going to take your money and “may or may not” receive the tickets you bought. Customer service is awful and try telling you the same thing. Wait 1-2 business days for a refund and I’m on day 4 and have been told to wait 1-2 business days by 3 representatives. No one was able to tell me anything different.

This has been the worst customer experience I have had in a while. Bottom line, I'm out $372 because of SeatGeek's awful management of their business. We purchased tickets from them to a sporting event, months in advance. Their policy claims that a customer will receive their tickets no later than 24 hours before the event. This did not happen.

First time ever using SeatGeek, they made a matching error during my transaction and sent me tickets to the wrong event. By the time I got refunded tickets for the same event were much more expensive ($50-70usd) more. When I asked for a promo/discount code to pay the same price since it was their error I received no response and was simply told to “wait until the end of the day” with the event being the next day. I luckily found tickets for the same event on another retailer but I would definitely not recommend seat geek. Not only is their customer service bad the overall transaction experience is awful and there are much better with lower transaction fees.

DO NOT USE SeatGeek! We bought tickets to a football game and didn’t need them all. Seat geek sold the ones we did not want and got $1200 for them. They will not give us our money!!! They have given us every excuse you can think of, and even said several times they refunded our account! We had to get Bank letters as proof and we are still getting a runaround! We have been dealing with this since last November!!! I will not stop!!

Absolutely, the worst customer service I’ve had in a long time! I would avoid using this service, because if you make a mistake they do absolutely nothing to help you out. Customer rep tries to make you think they are helping you and says they are escalating but have no power or ability to do anything. I purchased a parking pass at an event several month ago. Yesterday I was on the app and they had a banner to purchase the parking pass. I didn’t remember purchasing the pass and saw this banner (see picture) and thought that I didn’t purchase. Purchased parking and then immediately realized my mistake.

Seatgeek is horrible. My wife purchased tickets through the app for us to attend the game. It was rained out and rescheduled for the up and coming Monday at 6:20 pm. I wouldn’t be able to attend because of work. MLB policy will allow for a refund or the option to attend a future game. Seatgeek doesn’t they force you into attempting to sell the tickets which probably wouldn’t have been an issue, but they never made the new tickets available to us for us to sell after the game was rained out. Even if we decided not to sell and just attend the game we wouldn’t have been able to because the tickets never appeared in our account.

Seatgeek is a scam operation. Their advertising is false and there are other web sites using their name and links that obtain your confidential information and scam you. I only gave them a 1 star since there is nothing lower.

FRAUD!!!! Spent $2,064.00 to purchase Morgan Wallen ticket in Philadelphia for May 11, 2024. Tickets were scanned and came up "invalid." Ticket office told us the tickets were still in seller's name. Contacted Seat Geek. NO HELP. Missed concert. still out $2,064.00. Lawsuit time!

They eventually ended up offering me a refund, but I had to email their csuit to accomplish this.

SeatGeek stole my credit card information; set up an account in my name; received NO verifications of the account from me (despite them having asked for email verifications); charged my credit card for tickets I did not order; and refused to refund the ticket price. Seat Geek is NOT a legitimate business.

Never use SeatGeek. They have a terrible customer service policy. I purchased a parking ticket 3 and a half hours before a Texas Rangers game. It was not delivered until an hour before the game started. You know like most fans I arrived more than hour before the game for tailgating and pregame festivities so I was never able to scan my ticket and had to purchase another ticket to park. Apparently, even though the parking ticket was never scanned. They informed me since it was delivered an hour before game time they would not issue me a refund. They think taking more than two hours to deliver a parking ticket and 1 hour before game time is an acceptable standard. I ended up paying 100 dollars for parking, I hope my 50 dollars was worth it to SeatGeek. It's honestly just funny now, save yourself and use something different.

I got tickets a few months ago and couldn't make it because of an emergency. Tried reaching out to cancel because I had upon until sometime to cancel or resell. I did both. Nothing happened so I reached out to my bank Chase. They gave me credit. Now today they took the Money back from my account and I went into overdraft. I was told Seat geek said I didn't cancel and I went to the concert so mad. Will never buy anything from them and I'm done with chase.

We had to cancel our tickets to Garth Brooks and I called to ask for a refund and they told me they don’t refund but would give me a credit on my account….and that is all they told me! They said nothing about another email coming to me to request the tickets back so we weren’t watching for that and several months later when we wanted to use the credit they said they never got tickets back from us so I had no promo code or credit to use….. We don’t typically check that email account very often but the lady made it sound like the credit was automatically put back on without any further steps…so now we are out $550 and they won’t do anything for us. Unbelievable… If the lady would have told me I was going to receive another email with tickets requests back I would have obviously done that. Will never use this company again.

I purchased 4 tickets in a loge box to Yo Yo Ma concert with St. Louis Symphony through SeatGeek in October 2023 for his May 3, 2024 performance at the Stifel Theater. The purchase was confirmed and order # given. Today only 4 days prior to the concert I received a voice mail that due to some "internal error" the tickets cannot be transferred to me and the full amount of purchase price has been refunded. Glass half full thinking is that at least SeatGeek only disappointed us and stopped short of stealing both our anticipation and money but it is extremely disappointing and a betrayal. I have been looking forward to seeing Yo Yo Ma in person with my family for a long time and will keep the expensive hotel reservations because we are going to a St. Louis Cardinal's baseball game the following Saturday afternoon. I feel the most likely explanation is SeatGeek sold my tickets to someone else for more money.

Their website glitched out for me twice, resulting in them taking a total of $2,000 of my money. Talking to support felt like talking to an AI, they talked around the issue and blamed it on me. I notified them the instant the issue occurred and they were happy to rattle off all the policies that explain why they don't need to help me. Cool, enjoy the money from my account that I never had in the first place. Their policies are anti-consumer and it allows them to steal your money due to their own fault. Then they will waste your time as you get nowhere trying to resolve the issue. Every interaction and purchase I've made from them has never gone as expected or in my favor. Don't use them.

Bought two tickets to LPGA Chevron April 2024 for one day. Was there less than an hour before they evacuated the whole golf course grounds because of weather. I paid $621 and tried to use chat, email, etc. to move my tickets to the next day. Got nowhere. Finally, found phone number through my bank bill pay account. Called SeatGeek and talked for 3 hours to no avail. Now have disputed charge against them with my bank involved. I wanted to give them a 0 review, but not possible.

They charge outrageous fees on tickets and then charge 10% to sell a ticket plus charging a fee to the buyer. Double dipping fees and making 10% on the sale! Makes it impossible to sell a ticket for anywhere near what you paid for it! I will NEVER buy tickets through SeatGeek again! The absolute worst! $144 fees per ticket on initial purchase, plus 10% to sell plus fees to the buyer!

HORRIBLE - they’re literally scammers, I purchased tickets a months ago, the show is tomorrow less than 24 hours from Now and they still “cant find my tickets and cant reach out to the seller.” Are you kidding?

Purchased tix, when confirmed cost exceeded baseline and fees were high. Business promised tix in two hours. Waiting now five days. Excuses given. While tix stated Returnable are not as all money according to them goes into an account for future use. If I couldn’t get tix to begin with why would I use them again? What a mess! No receipt, no tix.

They ripped off tickets by double the cost! Charlotte knights SRO through knights window only $16, through SeatGeek was $40+... Do Not use seat Geek. Trashy place. Won't even refund the difference in cost.

I am extremely dissatisfied with this company's customer service policies. They make it nearly impossible to get help when you need it, and their lack of a phone number means you're stuck with chat support that can't always provide adequate solutions. If you accidentally make a mistake with your booking, they won't assist you and will instead keep your money, forcing you to use it for future tickets. Avoid this company at all costs!

I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise Center by a work supplier. Typically, the parking garage sells out there for Blues hockey games, and I didn't want to be walking in downtown St. Louis at night pregnant, so I pre-purchased parking through SeatGeek for over $80. When I drove downtown and arrived to the parking garage, upon entry they were charging only $20. I took a picture of the $20 parking garage sign, and send it over to SeatGeek to ask for the difference in cost ($60), but they refused. It's highly disappointing they are taking advantage of customers.

We purchased NCAA Men's Final Four tix from SeatGeek on Sunday and have yet to actually see the tickets. I've chatted, e-mailed and talked with someone with absolutely no help. I requested the tickets or a refund and they said they were trying to work with the seller. I would NOT trust this website for ticket purchases.

I was recently overcharged by more than $100 for a ticket I found significantly cheaper elsewhere. This experience, unfortunately, reinforces what seems to be a common practice with SeatGeek:

If I could give them zero stars, I absolutely would. I purchased Madonna tickets to Nashville. Show was cancelled and Seatgeek sent me a CREDIT. They did not send me my money back. They bribed me to buy tickets from them with 10% off — so I purchased Madonna tickets for the Atlanta show, didn’t get 10% off — and of course the tickets and fees were WAY more expensive. I had to pay an additional $300+ for worse seats. I contacted them to see if I could upgrade my seats closer to the date and all they say is “we’re just a third party, we are powerless…we can do nothing to help you,” gross. If I went to sell the tickets at face value through Ticketmaster I’d only get $550 back because they will give me $45 in fees per ticket, meanwhile I paid $115 per ticket in “fees” this should be criminal.

I purchased tickets for a spring training game thru Seat Geek a month in advance. When it came time for the e-tickets to be delivered (24 hours prior to game time per the app), I began contacting customer service. It took one chat, 2 calls and a couple assurances that someone would call me back, I found out 4 hours prior to game time that my tix could not be delivered to me, and that they could not find alternative seats at this late hour (no kidding!) As a way of compensating me for the inconvenience, they promised me a refund of 120% of the amount paid. I did get a refund, but ONLY for the amount I initially paid. So not only did Seat Geek leave me hanging until it was almost too late to get replacements, the replacement tickets that I could find were of course more expensive.

I bought tickets and could not get them to show the barcode and this facility does not allow printed tickets so barcode is NEEDED. They were less than helpful. I called, chatted, etc multiple times. Still no help. I asked for a supervisor. I was told I would get a call back in 2 hours. No call. The event passed and I did not get the tickets. They will not refund stating I did n claim them right. Maybe? I don't know but I asked for help and no one could actually help me.

We bought tickets to see U2 Sphere Las Vegas and they did not work. Flew from Mexico just to see the concert and the tickets were not valid..A total scam... They sell many times the same tickets...It has been more than a month and I still can not get my refund. A total FRAUD

This company uses bait and switch to pretend you're buying valid seats even though they are taken, thus you have to choose other seats since you're already in the website, very shoddy and disgraceful.

Sept 2022 bought tickets for L.A. Dodgers training camp game at Camelback. Upon receipt of the confirmation I IMMEDIATELY contacted them that it was the wrong ballpark. They had a TBD on the ballpark I wanted but had the seats for purchase. SeatGeek said, "We sold you the seats we had. A THIRD PARTY provides tickets which we can't reimburse your money for." Seat Geek said, "Your choices are: YOU use, YOU sell, or YOU take "Promo"..." which I took never ever had bought sport tickets on any Website, they were the first. Repeatedly I asked will my "promo" expire. Answer "no". Off and on I checked the website trying to use the $244.00. Even inquired about events and games. Constantly I was told they didn't have the tickets I sought. So I keep checking in and the $244.00 showed until today. Now I'm told the $244.00 now called "swap" expired and my money is gone.

I bought (assigned seats) tickets - Section G, Row 14, Seats 7-8. BUT received General Admission tickets. I deserve at minimum a refund in the difference in price but because of the problems it caused maybe even more in refund.

I talked to about 8 different people because my tickets weren’t sent to my email and my event was this weekend. They all said they found my tickets but never sent them to my new email. After a being on the phone with someone for about 30 minutes I said I wanted a refund if I am not able to get my tickets. He then said that they can’t give me a refund to me because they can’t pull up my account after telling me they found my account and have my tickets. That was almost 200 dollars for the tickets

I had tickets to Andrea Bocelli. He cancelled. I am confused about the date for the rescheduled concert. There is absolutely no way to get in touch with customer service as far as I can tell. I called the numbers I found listed for their customer service and got recordings that the numbers were out of service. A ridiculous situation.

6 days before the AFC divisional game I bought tickets for I decided to log in to my account to review them. I bought the tickets through the team website the day they went on sale. I attempted to log in to SeatGeek with my stored password and got a message that the credentials were wrong. I attempted a second log in with their "one time" email sign in and used the code they emailed me but got a message that my account was either locked or cancelled. Had to Google how to contact them directly, as there are no obvious options on the SeatGeek website and the support page does not link. I started an online chat and was told it would take 20-30 minutes to reset my account.

We bought tickets for basketball games that went through Seat Geek. They took our money just fine, but never received the tickets. Every time we tried to accept, transaction would never allow the tickets to go through on the app or website. Nobody in the company seemed to be able to help. On the phone and chats for over 2 hours with no resolution. I will avoid this company at all costs in the future. I suspect I am out close to $400 and now have to file claims for refunds. Awful experience.

My friend and I purchased tickets for Dave Chappelle through Seatgeek, while our other friends purchased them through Ticketmaster. Long story short, the tickets were never transferred, and we were unable to attend the show while our friends did. They have this thing which allows the transfer of the tickets only within 24 hours and when you are near the venue so we never worried about it. The original experience was extremely frustrating and embarrassing. I later tried to get a refund and this was another "uphill battle". After speaking with several different reps and sending them all kinds of screenshots (apparently they were suspicious, thinking I was trying to scam them) as of today, I have not received my refund, and counted as a loss. This company is super shady with horrible customer service. They send you very nice, professional emails about your issue, but with no indication of really helping you with the problem. I will never use this company again and have already deleted the app.

If you can avoid using SeatGeek, you should. I paid $5,000 for two seats more than a month ago to a bowl game. I don't even know my seat number today and the game is in 3 days. These are electronic tickets. They told me to list them for sale on another ticket site, so I did, I had to mark them down a bunch to get a sale. Now I have a sale, and I can't get my tickets. NIGHTMARE. They can be transferred in less than a minute. Now they are worth 1/10th what I paid. After several customer support emails I find out that they don't know anything either. They must have accepted someone's tickets for sale without validating they existed, OR SeatGeek themselves are buying tickets, marking them up, and trying to make money. Either way, avoid these thieves or you will lose money too..

I bought a Parking Ticket from SeatGeek For the Cowboys & Eagles Game. Cost me 226.00 dollars. Everyone else paid 75.00 but worst thing I Never got the Bar code That I needed to allow me to enter into the Silver Parking Lot 4. After 45 Min they made me leave. Paid cash for a different parking away from the stadium. Never will buy my parking from Seat Geek.

Worthless and useless. No live chat or phone customer service. Resold tickets and wanted to look back to see what I would be paid. No luck. Website archaic. Such arrogance and lack of appreciation for customers. Ticketmaster will eventually take back all the venues this horrific company currently represents. HORRIBLE! DON'T USE THIS OUTLET FOR TICKETS.

I wish I could give below zero star. Because they absolutely lies about refunds that they promise on the website "refundable without any nonsense" is just mentioned to fascinate the customer to buy but if you really ask for refund for whatever reason, they are so much harsh and rude with you. When I got ticket, my ticket was even not confirmed with Ticket Master, so I asked for refund and they gave me so much headache and tried so roughly to not refund my money back, it's basically stealing. I tried even a supervisor by name of "Paul". I don't think he said his real name since he was the harshest. Finally there was another supervisor by name of Marvin that was somehow helpful and by too many discussions he agreed to refund. The good point is sometimes you may find a but cheap ticket but never think about refund and lies on their website.

Purchased tickets to an event for a specific row. Was told I wouldn't get the tickets until 24 hours before the show. Stated the reason "need to wait until 24 hours prior to the event due to the delayed release policies that the seller uses to keep your tickets safe, avoid the resale market, vastly decrease any chance for invalid double sales, and protect fans from less-than-savory situations." SeatGeek says this is to "protect" fans from less than savory situations when in fact they are the ones creating the situations. Sellers are selling tickets on SeatGeek they don't actually have. They have until 24 hours of the show to send the buyer the ticket. Sellers wait to find cheaper tickets and once they find them, they're transferred over to you who paid a premium. What a great service provided!

I have used SeatGeek, and they are terrific to work with. However, I have had a less-than-positive experience with TicketMaster, which SeatGeek used as a third party to provide the tickets. I purchased tickets to two Nets games. For one, I quickly received the e-tickets with the bar codes from Ticketmaster. However, for the second game, it looks like I won't receive the tickets until around 24 hours before the game. Why do I have to wait until then and be concerned about whether I will receive the tickets before the game? That is poor business practice, and TicketMaster has very poor reviews online. This is the reason I am giving a two-star rating for SeatGeek. SeatGeek should reconsider using TicketMaster.

Seatgeek will not work with you to get a refund. Be aware of all the small print. I have been going back and forth with them about a purchase and they are not willing to give a refund. Horrible customer service.

SeatGeek does not offer refunds for rescheduled events. I am not available to attend on the rescheduled date, nearly 5 months from the originally scheduled date. I will not use SeatGeek in the future and will not recommend it to others.

My bad here for not researching this company before purchasing. I purchased tickets and then didn't send to me although the order description said "instant". They wanted me to download another app with Google Wallet in order to get the ticket. I purchased these tickets for a friend that I was going surprise with tickets to a sold out event. When they could produce the tickets they suggested I resell them. Great for them the entire experience cost me 45 min. of my time and $37 in unrecouped fees. SeatGeek on the other hand made 10% from the original seller plus my purchase fee of $147.60 and then another $60 for listing "the tickets" back for sale. So SeatGeek in total collected $397.60 for 2 tickets that were sell for $85. I know I was paying a premium which isn't my issue. My issue is that they didn't sell me what was advertised.