SeatGeek

This is the first time I have ever purchased tickets from SeatGeek. On February 3, I bought 10 tickets for the SF Giants and CO Rockies baseball game on April 23. The game was cancelled because of the coronavirus. I received excellent communication from SeatGeek and specific instructions on how to receive a 100% refund. When I called, Marian was the most helpful person I could ask for. She was kind, sweet, and easy to understand. Thank you SeatGeek for an outstanding experience!

NHL ticket refund. Kris provided excellent customer service in a very quick manner. She is an asset to your corporation. Now it is up to the corporation to follow through and provide refunds in a timely manner. This is my first experience with SeatGeek and I will definitely use your service in the future.

Bucks tickets. Brandon made it very clear and explained situation excellent about my refund for game tickets. Would have liked to went to game but the unfortunate situation with covid. Stopped that. Was worried I would lose my money., but we got it figured out. Thank you.

I had a set of tickets that the event was cancelled for and a set that hasn't been cancelled yet. Rocky explained it all and guided me thru the process. Ticketmaster won't even let you talk to a person. You are seriously the best!!! I will NEVER buy tickets from anyone but you ever again. We have tickets for so many shows this summer (Dead and Co, Harry Stiles, Volbeat, Sammy and The Circle, Backstreet Boys) but from now on you will be the only app on my phone to purchase tickets. Total class, thank you!!!!

John was very quick and knowledgeable when helping me complete my request to have my credit card refunded for the cancelled event. John was very friendly and helpful and answered all my questions regarding this issue as well as the inquiries about how to handle this issue with future potentially cancelled events. Thanks John!

Made a purchase of 2 UFC tickets coming up in May. Despite SeatGeek’s “buyer guarantee,” there have been extensive reviews of people either never receiving a full refund on cancelled/postponed events or ever even receiving their tickets. The last thing I want to do is fly to Texas from CA to an event that I may not even be getting into. And waiting to get the tickets within 24 hours or day of the event is completely absurd.

I have Seat Geek account for Cavaliers. Works great for attending and transferring, however I have unsuccessful selling. Set up all the required information, received message stating can’t sell while seller information is being verified. It’s been over a week, still getting the message so wound up eating tickets! Sent email requesting assistance, promised response within 72 hours, have heard nothing. No number to call. Very frustrating.

I purchased two comedy tickets for my provider for a Christmas present ($268.50) and have yet to receive these. Being foolish; yet having faith I purchased two tickets for NASCAR for my father and I having a TWO HOUR window for delivery. OVER TWENTY hours later I left a complaint about my experience and they sent me only ONE TICKET and had the gall to mark my email as delivered with the two. I had to transfer to my mother for printing, she was able to receive the one ticket.

I ordered two sets of four SEC Championship mobile tickets from Seatgeek, the first set of four came instantly as expected and promised the other four hit endless delays. Meanwhile my invited guests could not book air and hotel while waiting for tickets to come. We had endless emails (complete documentation) and many calls with unfulfilled promises So plans were aborted and friends uninvited. The explanation by Seatgeek was that acting simply as middlemen they could not control their ticket source, Ticketmaster. Cancellation of the unfulfilled order was refused, and a disputed charge with AMEX ensued. Should the dispute with AMEX fail, I intend to look into further actions through my company’s Council as a matter of principal.

I live in Canada and travelled to Georgia to a concert that was cancelled for a year. Surprisingly?, I of course cannot attend a year later but they refuse to return monies...telling me I can try and sell my tickets on their site. And that event was never cancelled..only postponed!.. Anyone purchasing tickets from this agency qualifies as “fool and his money are soon parted."