SeatGeek

I am a season ticket holder for the Dallas Cowboys. They just switched to SeatGeek this year. Exchanging tickets, selling tickets and pulling up tickets on the app when I arrive at the game seems so much smoother on the SeatGeek platform. I am glad Jerry Jones decided to make the switch!

The short of the story is, they were very nice and helpful with an issue I was having but don't tell me "don't worry, we are going to get you to the game" then call me back 20 minutes later saying "nope, nothing we can do! Sorry." I get she was trying to be positive but after a day of terrible service from another company hearing her say that made me so hopeful to only be crushed again. Don't say it if you can't do it. Otherwise, great.

I recently ordered 4 tickets for adjoining seats to a college football game through 2 orders. One of the packages was damaged in transit with UPS and the contents were lost. SeatGeek immediately refunded the purchase price of the 2 lost tickets. It also bought back the other 2 tickets when I explained that I needed 4 seats together. It provided an overnight shipping label for the return.

Been using SeatGeek exclusively for the past few years. Got in a bad situation, was late to my event and 2 friends were at the stadium waiting for me. I didn't even know if I could send them the tickets electronically. The app is so simple and easy to use, I was able to figure it out in about 4 clicks, got the tickets over to my friends, and they were able to get in on time before I even got there!

I purchased 4 tickets to an Arizona Diamondbacks game for Sunday, May 19, 2019. Within an hour I received a notice from my mobile banking app that there were 8 transactions from SeatGeek. They charged me 3 times for the 4 tickets that I purchased, all different amounts. Then they decided to use my card and purchase 2 tickets for the same game for a complete different section. As soon as I noticed the error I contacted the customer service number and spoke to Irish. She tried telling me that all sales are final. That would have been fine if I received the initial 4 tickets that I purchased. She was not authorized to charge my card repeatedly. After speaking with her, she stated that she would look into it.

I purchased two tickets to see Ariana Grande in Las Vegas for my daughter's graduation present. I purchased the tickets in March with the concert being on May 11th. The tickets were transferred to my account on April 29. I checked my account on the morning of May 10th and they were gone. Spoke with Flash Seats who informed me that the account of the seller was flagged as fraud and closed down. Told me I had to call SeatGeek. After 40 minutes on hold, I finally got to a representative. She was helpful until it came time for me to get my money back. She said it would take 24 hours to resolve the issue with the seller. Mind you, I don't live in Vegas and had to travel to get there with no tickets in hand.

I purchased tickets for The Lion King in Miami, FL, through SeatGeek. There was no indication of the markup during the sale, which ended up being 3x the face value! Also, tickets came 2 days prior to the event even though I purchased almost a year in advance. The status updates were unclear and made it very uncomfortable. I would not use this service ever again, and would not recommend it to others.

I purchased 2 tickets to attend a Tampa Bay Rays vs New York Yankees game in St. Petersburg. The day before the game I got an email from SeatGeek stating that the tickets were no longer available and that they would refund my money. I then went back on SeatGeek to purchase new tickets and I saw that the original tickets I had purchased were not only still available but at a higher price. Therefore, SeatGeek lied in saying the tickets were no longer available and instead had them listed as available at a higher price. SeatGeek did not honour the price agreed to when I made my purchase and instead cancelled my purchase and made the tickets I had already purchased and paid for available to others at a higher price. This is completely ridiculous and unacceptable and beyond the realm of terrible customer service. Use SeatGeek at your own risk.

I "just" purchased two Celine Dion tickets for my parents. I was told the only way the tickets would be provided was mobile transfer. First, how do I get mobile transfer tickets to my parents?? Second, can I not get a paper/hard copy ticket of some sort to give to them? I understand security, but this is a little ridiculous. You can't gift tickets based the purchasing options now? Have they not ever handled this before? If they can't get these tickets to me in an easy way for them to present to my parents, I will have to cancel.

I bought a ticket (before Xmas) to Hamilton’s showing in SF on May 8 for my mother as a gift. She has been ecstatic all year. I received an email about 2 weeks before the show date saying the ticket was no longer available due to the same third party BS that’s in most of their company’s responses on this site. The original ticket amount was refunded into my account but the email rep, Koko, told me I could receive an extra 20% via mailed check or Paypal within 7-10 business days. I gave them my home address and waited.

I got 4 tickets (overpriced) for the price of 5 tickets. Lol yes, plus I got the tickets from TICKETMASTER who I thought was more expensive than SeatGeek. I was wrong. TICKETMASTER had better SEATS, SWEET DEALS AND LESS fees. PLUS YOU CAN GET A REFUND... So before you go and purchase do your research please!

I bought tickets through SeatGeek for a mother’s day present for family that was to take place on 5/1/19. By that morning I was still being told the seller was going to be delivering the tickets. I called SeatGeek all day and was continuously promised they would be calling me back with my tickets. Less than two hours before the show was to begin, a manager called to tell me there were no tickets. I tried to call back immediately to find tickets to another date or show and was told that manager was gone for the day and they “couldn’t find another member of the management”. This place is a scam. As of now I’m out the money and the tickets.

I bought tickets over 3 months ago for the Mets Brewers game tonight. I still have not received a link to get my tickets. Customer service has told me they reached out to the seller to retransfer tickets. Still nothing. If anyone know of a number I can call please let me know. Customer service via email is doing nothing!!

I purchased 4 tickets for the Yankees vs Angels about a month ago. We were told to download the app and a few days prior the tickets would be available on the app. Tonight the 24th of April we arrive to Angel Stadium, my wife opens the app and... Nothing. We check the email and nothing. We called SeatGeek and gave them the confirmation number and was told they need to get in contact with the seller. What good does it do me now that the game has started to get into contact with the seller. Money was already taken out. I was put on hold for 5 minutes while the game is still going on. After more time on hold, my wife purchased another set of 4 tickets at the gate. I told the customer representative of SeatGeek I will call back in the morning to speak to a supervisor for a refund. But I will not be using this company again.

The user interface on the app is second to none. Excellent design, easy to use. The per-ticket fee, however is exorbitant. And the selection of seats is many times lacking a bit. So, good, but with some caveats.

I purchased tickets 7 months ago in August. Since the event is coming up, I decided to make sure I had my tickets already downloaded in case there was an issue. When I look on the account connected to my email, the email which has received the confirmation of the tickets being purchased, there is nothing to access. I can't get in contact with anyone and only have 2 days until my event which is this Friday the 19th. I am seriously disappointed with this service and probably won't use it again. Especially since you guys are very anti-consumer with your all sales are final approach, meaning I can't even get my money back, and you don't have a very good method to get in contact with your customer support.

Facts: 1. I purchased 2 tickets for hard copy pick up. 2. I did not receive email with pick up info as stated in policy. 3. When I inquired about lack of email and pick up info, SeatGeek's sent info right away but less than 24 hours before event as policy states. 4. Called seller direct to arrange pick up. He suggested dropping at Will Call at the event location because I expressed concern about coming to his address (a private residence). 5. Seller did not drop at Will Call. When I called him again just before event to question, he said, "Come to my residence to pick up. I was too busy to do what I promised."

SeatGeek originally advertised and posted tickets for sale for a Stanley Cup game on Saturday, 4/13/19. I bought 2 tickets. They sent me an email confirming that I will be going to the game on 4/13/19. Then 2 days later, they switched the tickets to Tuesday 4/16/19 without confirming with me. They will not refund, nor reschedule.

Purchasing tickets through 3rd party seems to be just a way for people to rip you off. Twice we bought tickets through SeatGeek, once for a NBA basketball game and once for a Broadway show. Both times were nothing but frustration leading up to the event. The first time was frustrating because of the multiple accounts we had to log into and the criss crossing to get it all done. This time we did not get the retrieval email and had no way to contact SeatGeek. We finally found the customer service phone number hidden on the website and when we called, they simply told us to look through our emails for the retrieval email. They did not offer to resend it!! I emailed hi@SeatGeek.com and begged them to help. Finally someone emailed us the link to our $1,400 tickets!! The amount of time and effort that went into this is not worth it. They knew we were frustrated so they gave us a $20 coupon for our next purchase. There won't be a next purchase.

We purchased Atlanta Braves tickets for our anniversary weekend and were taking our 4 kids with us as a family event. We arrived at the venue which was supposed to be a full day of activity with zip lines and rock climbing and various other activities before the Saturday evening game. When we arrived, the tickets had not been sent to our email address. We spent over 4 hrs on the phone with SeatGeek customer service and was told numerous times that they were trying to contact the seller and that they were not responding. After running the whole day at the venue for us, we ended up having to pay $60 to park our vehicle and then walked forever with 4 kids to get to the park, then had to purchase tickets at the box office that were more expensive than the original ones we bought plus were no where near the good seats we originally purchased!

Never received my tickets. Customer service calls resulted in them stating that they had transferred the tickets and there is nothing they can do. I had to call MLB & the Phillies to help resolve the issue. I missed most of the game waiting at the box office for them to untangle the mess that SeatGeek had made. SeatGeek was unapologetic and could have cared less. Each time I mentioned whom I was dealing with they laughed and said that was your first mistake. Customer service sucks, SeatGeek sucks. BEWARE!

If I could give a 0 I would. Our MLB tickets never arrived via email. We contacted SeatGeek who told us to go to some app, who told us to go to the MLB team itself. My husband spent over 5 hours on the phone between various agencies and there has been absolutely no resolution. We will NEVER use SeatGeek again.

I recently purchased 2 tickets to the final four and was told they would be delivered shortly. Now I am told that they need to track down the seller to see if they are still available. No answer on when I will know or what options there are to replace with other seats. Not a very honest system.

Looking for advice or feedback on a current experience I am undergoing with SeatGeek. I bought Final Four tickets for the upcoming April 6 games a week ago for my entire family - a very pricey endeavor. At the time of purchase, SeatGeek indicated that the hard copy tickets would be delivered to me by beginning of this week (and charged me for shipping). At the beginning of this week, I was notified by SeatGeek that the tickets would actually be mobile transfer (with no indication of when that would happen). After three days of calling and questioning them, they are now saying that the tickets will only be released on April 6, a few hour before the event.

I purchased tickets for my family to attend the Elite Eight Purdue v Virginia basketball game in Louisville, Kentucky. I received a confirmation email that I had purchased the tickets and then 20 minutes later, I received an email from SeatGeek stating that my tickets were not available. This happened on three separate occasions within 5 minutes of one another. I called SeatGeek and talked to a representative who told me that my tickets were already sold to someone else.

This company has horrible customer service and only cares about the sellers. We bought tickets for my 17 year old daughter and friend for the Astros/Rangers game. They get there and the tickets are invalid. Not understanding what has happened we called SeatGeek and the seller uploaded the wrong tickets. They uploaded tickets for another day. SeatGeek says sorry they can’t do anything about it except a 120% refund. Oh but the price we paid goes to our credit card but the 20% extra has to go PayPal or a gift card. Smh. But to make it worse, they did NOT care that the girls had to just go home or we buy tickets at the stadium. We buy at the stadium and pay MORE than the 120% for nosebleed seats.

Buying parking didn't make any sense to me. There was no explanation on the website why I had to buy two tickets for parking when I am only driving one car. There is no option to buy one ticket, the website defaults to a number that I could not change. The attendant at the parking lot only scanned one code out of the two that I had so it seems that it was unnecessary to buy two ticket that the website forced me to buy. I will not purchase parking through SeatGeek again.

Bought tickets to PAC 12 tournament standing in front of stadium 38 minutes after start of game. After purchase I was notified online that the tickets were offsite pickup several miles away. The ticket charges included a $10 delivery fee so there was no reason for me to believe they required me to pick up the tickets at a different location. Called SeatGeek 3 times and was told I would receive refund in a couple of days. 2 days later I received email that no refund would be issued. Go to vividseats.com, StubHub, TicketMasters, Coast to Coast, for all your tickets in future.

Go to Rodeo. Ok. Search for tickets, was sent to seatgeek.com. I'm thinking they are official and clued. Wrong. They never tell you it's like an eBay for scalpers and wannabee scammers. Two times I paid for tickets. Two times I sat in parking lot over 20 mins waiting for ticket only to see it canceled. My only question is the steaming dog pile they provide based on ignorance or dishonesty. Either way, same horrible customer experience. Jerry Jones, shame on you. Are you that insulated?

Please don’t use this method (online SeatGeek) to purchase your tickets. I just got scammed and lost $297. Please stay away. Buy your tickets either at the box office or Ticketmaster. Stay away! Run!!!