SeatGeek Reviews

We were told to download the SeatGeek app and upon doing so did a search for our tickets to the USGA Amatuer Golf tournament in Ardmore, PA being held 08/12/2026 to 08/16/2026 and it appears they only do NFL and MLB tickets. The search brought up nothing as though they didn't recognize the event! We paid in $330 dollars for this kind of service from USGA? USGA needs to cut off relationship with this SeatGeek.

I accidentally purchased tickets for the wrong concert location. I live in Arizona, but I mistakenly bought tickets for the California show. I realized my mistake within about five minutes of completing the purchase and immediately called SeatGeek. My first call ended with the representative hanging up on me. On my second call, they opened a support ticket and told me to try selling the tickets through their platform. I did exactly what they suggested, but the tickets never sold.

Use SpotHero for parking. SeatGeek is garbage with parking spots.

Purchased 2 world cup tickets. Tickets never showed up. Promised a refund. Refund never happened. Had to buy new world cup tickets to get into the event that flew across the united states to attend. Had to say goodbye to $2100.

I traveled to Las Vegas specifically to attend the Backstreet Boys concert and purchased 4 tickets through SeatGeek in good faith. Approximately one hour before the show, I received an email stating that my original tickets had been canceled and that replacement tickets would be provided. Unfortunately, the replacement tickets never arrived. As a result, I was completely unable to attend the concert despite traveling to Las Vegas for the event. This experience was incredibly disappointing and stressful. I relied on SeatGeek’s Buyer Guarantee, yet I was left without any tickets when the event began. No follow up, no one to talk to afterwards, no apology! Please don't buy tickets from this company! This company is a SCAM! Much cheaper tickets through Ticketmaster and no headache!

I purchased 3 tickets for a Boston Red Sox game using my PC. It was irritating to find out only after the purchase that to obtain my tickets I had to install the SeatGeek app on my phone and then link it to an MLB account, which I didn't have. I went through that procedure and confirmed my tickets appeared on the app. The next day, against my will and without my knowledge, my seats were put back up for sale and sold at a lower price than what I paid (ticket prices were only going up). I did get an email about the tickets being put up for sale, but I was busy at the time and didn't notice. SeatGeek has no security process (e.g. 2FA) and I was not asked to confirm anything. The seats were sold almost instantaneously anyway.

I bought a parking pass for a White Sox game and was denied entry as an "invalid Scan". I sent photos and proof of receipts and Seat Geek refused to do anything. Their Customer service is the worst. You're making a donation by using Seat Geek.

There was no choice but to use this terrible app/website. I lost out by one guest on the free item at the soccer gate because my ticket timed itself out and made me wait two minutes to sign back in. So I had to stand there at the ticket thing and watch the last of the freebie go by! After eating online for an HOUR! If it at least let you screenshot the ticket, it would be easier to use this mess! It is also in the KC Current stadium for choosing this way of having a ticket as the only option!

Alan Jackson Nissan Stadium. It was a lousy start with the App not working on my iPhone 14, so I transferred the tickets to my buddy I was going there with. Once getting there the section 138 tickets advertised as partially blocked was completely blocked... Never saw One performer from directly beside the screen and had to watch the entire concert on a big screen. Seat Geeks response was that they are "not responsible for venue changes".

Never received tickets. June 19th at 4:39 pm debited $135.96 from Eaton Community Bank to Seat Geek Section 341, Row 13. Order # **

Worst experience ever! I bought a parking pass to a World Cup game. It was delivered 47 minutes AFTER the game started. When I asked for a refund, I was told no, because the event wasn't cancelled. I opened a ticket with customer service. They requested documentation, which I sent twice! They claimed they never received the documentation and closed the ticket. Very convenient for them! DO NOT BUY TICKETS FROM SEAT GEEK!!!!

Tickets never came. Support strung me along then ghosted me. Never again.

Too long to fully explain. Show in over a month and no refunds. Customer service via email was terrible. They sent us and F-U response. Called the helpline. Estimated wait time 10 minutes. 43 minutes to answer the call. Then terrible customer service. Avoid using them at all costs.

I bought a ticket, show got canceled. It happens! Got an email saying I will get a full refund... that was 3 weeks ago. Go to support, it's an AI chatbot that assured me I will get my refund in 10 days, so check my account.... It's been 3 weeks! Click on the support tab, and it's a dead link that goes to an error page.

I strongly recommend NOT BUYING from SeatGeek. I bought 2 parking passes for parking at Rate Field. The first game my printed ticket came up “invalid”. It cost me $35.00 on the original ticket and another $35.00 to park. The second event I needed to transfer to a friend. I made the purchase 3 months prior but I could not get the ticket until the day before the event. I have documented the issues with scans of all documents and heard nothing. Peter **

SeatGeek is horrible. I requested pit pass tickets for Tx and somehow, maybe a miss click on my part, it was for Fl. I call and request a refund because tickets don’t work and the customer representative doesn’t even see that the tickets are for Fl. I answer a series of question then get a call back telling me no refund because it’s my fault and policy says no refund. Never will be using them again. Also guess you can’t be human.

Terrible. Bought tickets to Journey and found out they cancelled the tickets and didn't refund me. They said to go to ticketmaster to get my tickets. I did and ticketmaster said Seatgeek cancelled them. They are scammer kings. Don't by them.

After many event ticket purchases, there was a glitch on their website that charged me a lot for nosebleed seats even though I selected 2nd row in category 1 and it was finalizing my order as I selected. After checking a confirmation email my seats were in the category 2 seats TBD and are still TBD 2 weeks prior to the game. I purchase multiple World cup tickets and I already received my seat numbers. SeatGeek are bunch of crooks just wanting to take your money. Their customer service does not exist.

Company of scammers. They don't reimburse you for a concert ticket if an artist rescheduled their concert to a later date. You can't resell your ticket at the same price you bought it, if it cost over 461$. SeatGeek has no human customer service workers who you can talk to on a phone. The customer service number is answered by ai who claims that they contact you through email if you leave your information. I did that 4 days ago and they still have not written back. Run from them.

TL;DR: Avoid at all costs! Terrible customer service, total scam, beware!

I purchased tickets through SeatGeek and later sold the same tickets through their platform. On the day I received the email notification confirming that my tickets had sold, I immediately transferred the tickets through the app to the buyer. The transfer was successfully completed, and I received confirmation that the tickets were transferred to the purchaser. Despite completing all required steps and fulfilling my obligation as a seller, I still have not received payment for the sale.

Account hacker. Tickets stolen and SeatGeek agrees. No refund, no reissue. Told sorry about your luck. NEVER AGAIN…BEWARE!!!!

I paid for tickets for the Journey concert in Lincoln, NE on 4/9/26. They postponed the concert the day before due to illness of the band. They rescheduled the concert to 7/6/26. SeatGeek Will not refund my tickets even though I did not purchase tickets for the concert date of 7/6/26. We are 3 frontline healthcare workers that have our work schedules 8 weeks in advance! We cannot take 2 days off of work for a CK cert scheduled for 2 days after a National Holiday and travel 4 hours to a concert! Their policy says I get a refund if the tickets I received are not what I purchased. This fits the scenario.

I purchased concert tickets in March for a bachelor trip in May, never received them had to fight with them till the day before the trip, seller never sent me the tickets, and was basically out over $600, customer service is horrific, they have an ai chatbot handling everything and if you do get a hold of someone, it’s an outsourced customer service rep who has no clue what’s going on. Incredibly frustrating experience all around and will end up fighting with my credit card company to get a full refund on this trip. I bought 6 more off Ticketmaster and had them in my Apple wallet in 3 seconds. Complete waste of time and horrific service. You never actually can guarantee you’ll get your tickets because they never have them in their possession. Complete scam all around. Would never purchase tickets from SeatGeek again.

I paid $9,400 USD to SeatGeek on February 22, 2026 for two FIFA World Cup 2026 tickets. More than 70 days later, I still have no tickets, no seat details, and no proof that SeatGeek even possesses the tickets. SeatGeek has:

First time using SeatGeek. I bought 6 tickets to the Detroit Tigers spring training in Florida. We flew down from Michigan and meet some friends just for the game. Called customer service on how to transfer 2 of the tickets and sell 1 of them since one person wasn't able to attend. They walked me thru while I was on the phone and they said that the person should receive them shortly. They suggested to put the selling price @ $38 (price paid for 1 ticket was over $90), but I could change that at any time. I tried to change the price the next day, and was not able to change it with an error message "Oh oh..something went wrong, try that again in a few minutes". Tried for 3 hours that night and 3 hours while driving to the event on the app. Even logging in and out to see if that would help which was suggested by the first service person if things didn't work at any time. Same message.

I’ve purchased parking for Atlanta Braves games through SeatGeek for the past two years, and both times I’ve had serious issues with my reservations. Each time, I selected and confirmed the parking I wanted, but after checkout, the reservation showed something completely different. At first, I thought I may have made a mistake, but after it happened again and after speaking with others who experienced the exact same issue, I’m confident that’s not the case. Because of this, I’ve had to make additional purchases and either try to resell or lose money on the incorrect reservation. This has cost me money two years in a row and caused unnecessary stress. I would strongly recommend double-checking your reservation details immediately after purchase and being cautious when booking parking through this platform until this issue is addressed. It might even help to screenshot before submitting your purchase for proof.

Don't buy from this site. They do not stand by their "100% Guarantee". Not even close. Stay away, they are the worst ticket marketplace in the industry. Zero Customer Support. They left me hanging F1 weekend with no tickets and no resolution. Out over $3,000.

3 days ago I purchased 6 tickets for the Ringling Circus and somehow was taken to HORRIFIC SCAMMER SeatGeek site. Each ticket (kids and adults) had a value of 64 USD. Paid full price. The next day, while scrolling on Instagram, I realized the actual value was 15 USD for children and 40 for Adults. This site is allowing scammers and affecting customers just to make a profit. I demanded a refund and they denied it. I need a REFUND now.

Their customer service is horrible. You can’t contact a human. They only let you chat with bots. Bots give you a reference # and say you’ll receive an email in 24 hours. I have tried 3 times and have not been contacted. They are the featured service for Amerant Arena. I only purchased tickets through them because the last time I went there I got tickets through Ticketmaster and they couldn’t scan them. It took them a half hour to get it fixed. I missed part of the basketball game. I won’t be going to venues where they are prime ticket source.

Bought MLB tix, had to resell and was linked with SeatGeek. In order to get my sell money, I have to provide Bank Account number, bank transit, all the info for someone to rob you. On top of it they don’t payout til 5 days after the game, if the buyer attends. Shame on MLB using them as partners. Never again.

Seatgeek guarantee is a lie. "Immediate download" is a lie. I bought a ticket very close to the event start time. Listing said "immediate download" but there was no immediate download, instead the screen after purchase said the seller would be unavailable within 4 hours of the event. I waited a few minutes then purchased a ticket from Stubhub and received the ticket from them in about 1 minute. I then received the ticket from Seatgeek well after the event start time. When I complained to them they said sellers have a 20 minute window to send tickets. I said this is so deceptive because nowhere on the website does it state this, and if I had known then I would have bought 20 min before event start time. Also, this is not "immediate download". When I buy on Ticketmaster, the tickets are immediately sent - this is immediate download.

Disgusting that they just sell fake tickets and make it impossible to refund them after hours of being on hold.

Ticket was delivered by AKS in an email link. But it would not allow me to log on to get the ticket in time for the game. Neither SeatGeek nor AKS customer support (CS) responded before the game was over. Even though SeatGeek CS acknowledged that AKS would not allow me to log on they denied me a refund.

I have also seen similar complaints from other buyers regarding misleading ticket listings and difficulty resolving disputes, which suggests this is not an isolated issue. Buyers should be extremely cautious when purchasing tickets labeled as “VIP” or “Package” without a clearly defined section and row. I would strongly recommend purchasing tickets directly from official ticketing platforms whenever possible. This matter is currently being escalated through formal consumer protection channels. Very frustrating experience and disappointing customer support.

I purchased tickets through SeatGeek in October 2025 for an event scheduled in April 2026. These tickets were intended for hosting clients of the company I work for. Unfortunately, in January, our client informed us they would no longer be able to attend. As per our company policy, unused tickets must be refunded and the cost must be returned to the company.

My issue with SeatGeek was not just the ticket problem itself, it was how dismissively the company handled clear evidence afterward. I purchased 4 tickets for the Florida Gators vs. Kentucky Wildcats men’s basketball game on February 14, 2026 and spent about $1,000. The seats had a severe sightline obstruction caused by a handrail system, and there was no disclosure of that issue at the time of purchase. I documented the problem with multiple photos and video taken directly from our seated position, and I am uploading some of those photos with this review. The obstruction is obvious. Despite that, SeatGeek dismissed the evidence and relied on the explanation that because the venue did not label the seats as “obstructed view,” SeatGeek would not treat them that way either.

Buyer beware! Seat Geek is a middleman and DOES NOT poesses the tickets they are selling! You may end up with fradulent tickets, or buying tickets that a vendor doesn't have and you lose money, get no tickets because they do not refund. You are taking a gamble that is not worth it. Your night or vacation plans could be ruined. Read their complaints. You may buy 4 tickets, get there and one of them is fake or doesn't exist. In my case, I bought 8 tickets, but only got six because the "vendor" (i.e. the person who actually has the tickets) did not send them to me and SeatGeek will not help. DO NOT GAMBLE WITH THEM. Terrible, scam site, should be illegal to run a site this way.

Just bought tickets to Springsteen. Hit tickets I wanted then went to pay. Pay then went to view tickets wasn’t what I order.. They are tickets behind stage. Who wants back there. Refuse to cancelled. Told me to resell. So I can take a loss. Can’t even try to do that. No tickets showing.

On 1/16/26 I purchased 10 Sixers tickets for our son and some teammates, wanting to surprise a teammate who was diagnosed with cancer, he’s 14. On 2/19/26, game day, we still had not received the tickets. In the morning, 9:00 EST, I reached out to Seat Geek. Jesus, the rep, told me not to worry, the seller was working on the tickets. At 2:30 PM EST, I messaged him again telling him we were ready to drive 2.5 hours each way, and still didn’t have the tickets. We arrived in Philadelphia, sat down at a restaurant to eat, and at 5:02 PM EST, I messaged him again.