SeatGeek Reviews
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About SeatGeek
SeatGeek helps customers find and compare ticket prices for events and concerts across the United States. SeatGeek has a money-back guarantee, works to make sure you receive your tickets on time and offers transparent pricing on all sales.
- Rating insights
- No fees
- Transparent pricing
- Easy to use
- Not the largest selection
- Can be expensive
Featured Reviews
What is SeatGeek?
SeatGeek is a ticket search engine that helps customers find and purchase affordable tickets to events all across the nation. All tickets sold by marketplace vendors offer a full money-back guarantee — sometimes even more than the ticket price — if the event is canceled or the ticket isn’t provided on time. SeatGeek has transparent prices, and all fees are included in the total cost of the ticket.
How does SeatGeek work?
SeatGeek searches multiple ticket sites to help you find the best available seats at a low price. SeatGeek offers a rating system called Deal Score that shows you how good a deal a ticket is compared to other sites, and the company provides options to help you decide which to purchase.
The tickets on SeatGeek are from primary markets that have allocated inventory to SeatGeek, like MLS, NBA or NFL teams, ticket brokers reselling tickets or individual sellers who purchased tickets and can’t attend the event.
How much are SeatGeek fees?
Unlike some sites, SeatGeek does not charge a flat fee for tickets. Instead, fees for purchasing tickets vary depending on the event, artist, venue and seat location. This means that fees can be expensive in some cases, but they can sometimes be more affordable than buying from primary markets. The fees are included in the total price and are not a surprise when you finalize the purchase.
SeatGeek FAQ
Is SeatGeek reliable?
How long does it take to receive tickets from SeatGeek?
Are SeatGeek seats together?
Are SeatGeek tickets guaranteed?
Does SeatGeek verify tickets?
Why is SeatGeek so expensive?
Is SeatGeek legit?
SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues. It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. The company has transparent pricing and includes fees in the upfront cost, which makes it easy to understand exactly how much a ticket costs when comparing prices.
SeatGeek Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 3, 2026
I paid $9,400 USD to SeatGeek on February 22, 2026 for two FIFA World Cup 2026 tickets. More than 70 days later, I still have no tickets, no seat details, and no proof that SeatGeek even possesses the tickets. SeatGeek has:
2) Refused to enable resale, leaving me unable to mitigate risk
3) Provided only generic, scripted replies after 17 documented contacts and refused to escalate
4) Offered shifting timelines (Mid-May, July, then “24–48 hours before the event”)
5) Failed to provide any verifiable confirmation that the tickets exist or are secured
This is a delivery and transparency issue involving nearly $10,000. I paid a significant premium specifically to obtain certainty of delivery, not speculative risk. At this point, I have no confirmation the tickets exist, and no way to protect myself financially. I am asking for what was sold: proof of possession and delivery, or the ability to resell. The lack of transparency and refusal to provide basic information is extremely concerning.
Reviewed May 2, 2026
First time using SeatGeek. I bought 6 tickets to the Detroit Tigers spring training in Florida. We flew down from Michigan and meet some friends just for the game. Called customer service on how to transfer 2 of the tickets and sell 1 of them since one person wasn't able to attend. They walked me thru while I was on the phone and they said that the person should receive them shortly. They suggested to put the selling price @ $38 (price paid for 1 ticket was over $90), but I could change that at any time. I tried to change the price the next day, and was not able to change it with an error message "Oh oh..something went wrong, try that again in a few minutes". Tried for 3 hours that night and 3 hours while driving to the event on the app. Even logging in and out to see if that would help which was suggested by the first service person if things didn't work at any time. Same message.
The day before the event and continuing until we arrived at the stadium, the people waiting on the tickets kept on calling asking where are their tickets, never received them. On my app. (pending). When we arrived at the stadium, we talked to the stadium personnel on what to do. They said that his happens all the time with SeatGeek. Go to the box office, nobody in line. The box office confirmed having issues with SeatGeek on a regular basis. After not 1 but 2 supervisors getting involved and making multiple phone calls to fix the 2 supposed transferred tickets and the sell ticket, they were able to cancel all my tickets and my transfers and get all my regular tickets printed. It was already late in the game to even try and sell the extra ticket, 3rd inning had just started. They also said that the 2 tickets were never transferred in their findings.
By this time, we all missed batting practice, the pregame festivities and the first 2 full innings of play. There was suppose to be a special recognition for a U.S. Military Veteran from Michigan that I wanted to see since I am also a Military Veteran from Michigan (missed that also). After returning home, I reached out to customer service in regards to what had happened. Waited with music playing for 33 minutes before anyone answered. After explaining to the person what happened, they said; Well you went to the event, didn't you? I asked for a supervisor and then was on hold for 45 more minutes and then disconnected. I called back this time (45 minutes waiting for a person). I asked to talked to a supervisor after going through the pre-qualifying questions before they would let you talk to a supervisor. On hold for 30 minutes waiting for a supervisor.
After talking to a supervisor, hearing all that had happened and what didn't happen, she offered a $50 credit to be used in the next year. I asked for a check, no. As stated before, I paid over $90 each for the 6 tickets. Her stand was that the 5 of us went to the game even though we were prevented seeing the whole event thru no fault of our own. We were there 1 1/2 hour before game time. She also said that they had been having issues with the app and they would look into the app. situation.
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Reviewed May 1, 2026
I’ve purchased parking for Atlanta Braves games through SeatGeek for the past two years, and both times I’ve had serious issues with my reservations. Each time, I selected and confirmed the parking I wanted, but after checkout, the reservation showed something completely different. At first, I thought I may have made a mistake, but after it happened again and after speaking with others who experienced the exact same issue, I’m confident that’s not the case. Because of this, I’ve had to make additional purchases and either try to resell or lose money on the incorrect reservation. This has cost me money two years in a row and caused unnecessary stress. I would strongly recommend double-checking your reservation details immediately after purchase and being cautious when booking parking through this platform until this issue is addressed. It might even help to screenshot before submitting your purchase for proof.
Reviewed April 29, 2026
Don't buy from this site. They do not stand by their "100% Guarantee". Not even close. Stay away, they are the worst ticket marketplace in the industry. Zero Customer Support. They left me hanging F1 weekend with no tickets and no resolution. Out over $3,000.
Reviewed April 23, 2026
3 days ago I purchased 6 tickets for the Ringling Circus and somehow was taken to HORRIFIC SCAMMER SeatGeek site. Each ticket (kids and adults) had a value of 64 USD. Paid full price. The next day, while scrolling on Instagram, I realized the actual value was 15 USD for children and 40 for Adults. This site is allowing scammers and affecting customers just to make a profit. I demanded a refund and they denied it. I need a REFUND now.
Reviewed April 14, 2026
Their customer service is horrible. You can’t contact a human. They only let you chat with bots. Bots give you a reference # and say you’ll receive an email in 24 hours. I have tried 3 times and have not been contacted. They are the featured service for Amerant Arena. I only purchased tickets through them because the last time I went there I got tickets through Ticketmaster and they couldn’t scan them. It took them a half hour to get it fixed. I missed part of the basketball game. I won’t be going to venues where they are prime ticket source.
Reviewed April 12, 2026
Bought MLB tix, had to resell and was linked with SeatGeek. In order to get my sell money, I have to provide Bank Account number, bank transit, all the info for someone to rob you. On top of it they don’t payout til 5 days after the game, if the buyer attends. Shame on MLB using them as partners. Never again.
Reviewed April 10, 2026
Seatgeek guarantee is a lie. "Immediate download" is a lie. I bought a ticket very close to the event start time. Listing said "immediate download" but there was no immediate download, instead the screen after purchase said the seller would be unavailable within 4 hours of the event. I waited a few minutes then purchased a ticket from Stubhub and received the ticket from them in about 1 minute. I then received the ticket from Seatgeek well after the event start time. When I complained to them they said sellers have a 20 minute window to send tickets. I said this is so deceptive because nowhere on the website does it state this, and if I had known then I would have bought 20 min before event start time. Also, this is not "immediate download". When I buy on Ticketmaster, the tickets are immediately sent - this is immediate download.
I checked emails and saw there was a 21 minute gap between emails. I responded to them saying seller actually didn't get it in under 20 minutes. They responded with a non-response, saying, "Sorry all we can offer is a voucher for around 15% of the ticket price" and completely ignored the point I made about 21 minutes. Dishonest, deceptive practices.
Reviewed April 8, 2026
Disgusting that they just sell fake tickets and make it impossible to refund them after hours of being on hold.
Reviewed April 5, 2026
Ticket was delivered by AKS in an email link. But it would not allow me to log on to get the ticket in time for the game. Neither SeatGeek nor AKS customer support (CS) responded before the game was over. Even though SeatGeek CS acknowledged that AKS would not allow me to log on they denied me a refund.
SeatGeek Company Information
- Company Name:
- SeatGeek
- Website:
- seatgeek.com