SeatGeek

We purchased SZA tickets in Jan 2023. The concert was on Mar 2023. We spend 374.91. We called the company at 4pm the day of the concert and was speaking with customer service from 4 pm to around 830pm. Tickets never arrived until after 9 pm. They concert was over and my daughter was embarrassed.

You have to understand their return policy before you purchase. It's obvious that you can't return them for a refund of any kind, just a promo code that expires in 1 year. But if you want to recoup you money, you have to sell the tickets on either their platform or another. Unfortunately, they sell E-tickets with a revolving QR code, which cannot be resold anywhere. Very shady practice. I would have loved to learn this before spending $740. I will not be purchasing tickets from SeatGeek, and would happily spend a premium with another platform. Frances D (the live chat support) was very helpful.

Purchased tickets for a concert 4 hours away. Found that same tour closer to me only 1 hour away and less time away. Did the SeatGeek Swap which was a nightmare. I unknowingly received tickets in a completely different app that I have never heard of before. SeatGeek needed the original tickets returned before they could process the swap. After the headache of finding the tickets finally, I returned them and waited for my refund credit to go onto my account. It came to me a few days after. I went to buy the tickets to the closer show, and to my surprise, the tickets were cheaper. I come to find out that the credit is for 1 time use only. So if I had bought $100 in tickets, I would have just thrown the other $250 out. I was forced to purchase unneeded, more expensive tickets in fear of having the remaining amount just thrown away. I HATE BUYING TICKETS ANYMORE!!!

Purchased tickets to a concert for Brit Floyd in Columbus Ohio on 4-30-2023. Received a receipt for the $474.32 tickets for front row, Row 1 seating tickets. Tickets were not electronically issued until shortly before the concert on 5-20-2023. Instead of Row 1 tickets with seat Seat Geek sent us cheap lawn seating tickets that run $30 at the door. Seat Geek's customer service could not be contacted at that time. Looking at other reviews it seems that this bait and switch happens quite often with this scam company. Showed the concert vendor my receipt for the Row 1 tickets and they said I was obviously scammed and that they see these things a lot from Seat Geek third party ticket sales. Horrible company with zero ethics and terrible customer service.

SeatGeek sold us two tickets at ~$600 each, and then was unable to deliver the ticket. This industry can use some regulation. Is there any legitimate reason that an electronic ticket cannot be delivered instantaneously following payment in this day and age? No! SeatGeek should feel shamed for establishing a platform for scammers. U.S. law need to prohibit the sale of tickets that cannot be delivered on a routine basis, or sellers need to compensate buyer with 2X of the ticket price (that can clean up this industry too).

I ordered 4 tickets for tonight's NBA suns game... They took the money out of my account. I contacted all my 3 sons including my son who has 3 auto immune diseases and gave them the all the great news they were going to a playoff game.. Then SeatGeek tell me my order has been cancelled and I will receive my money back.. And then they offered me tickets for almost double the price which I cannot afford SMH. ** you should fix this seat geek... Shame on you.. They are scammers. Beware!!!

I purchased tickets to a Red Sox game at Fenway for Friday May 12th, a few days prior to the event. In the past I have always gotten my tickets right away, however I only received confirmation about my tickets. Spoke to a few different reps that assured me I would have my tickets the day before the event, it was the day before and still nothing. I finally called and was told on the phone I wouldn't have my tickets until 4hrs prior to the event, and then in the same conversation told 1hr prior to the event.

I would not recommend this service. If you buy a ticket to an event, the payment posts instantly. You would not see your ticket, until 24-48 hours prior to the event "for security purposes," which I find as DUMB. I paid for my event in Jan 2023. I will not get my tickets until September, 2023. I am old school, and if I pay for something, I want the ticket instantly. It's automated, therefore, instantly send me my ticket please!!! Moving forward, I will not ever buy a ticket, unless it lands in my hand or in in my email instantly. Sorry...doesn't work for me. I should be able to get my ticket at the booth, at the least, considering how much the darn tickets cost. A little service please!

On December 13th I purchased 3 tickets for a concert on March 30th. The concert was canceled 5 minutes before the show but I was assured that I would get a refund of the nearly $600 I spent on the tickets. After waiting 30 days for my refund, I contacted Seat Geek and I was told that they issued a promo code for me to use in the future. Ugh! I requested that the amount be REFUNDED to my credit card and I was told this would be escalated. After 5 days of not hearing back or getting a refund I was told that my request was REJECTED but they could not give me a reason why. Now I am left with filing complaints with the BBB, FTC and my credit card company. I will never use this ticket agency again! Beware!!!!

Bought tickets months ago to a sold out show only to not even get them by the time the concert started. I requested a refund after contacting them all afternoon hours before the show, with no guarantee I'll get a refund. Not only am I disappointed that I'm missing the last tour of this artist, I'm out $100 and I don't know if I'll get it back seeing how unreliable SeatGeek is.