SeatGeekConsumerAffairs Unaccredited Brand
I wanted to purchase tickets to a baseball game for a particular area of the stadium. After I went through the entire purchase process, they sent me an email telling me those tickets were no longer available. So I went back on the site. Tickets still listed on the site. I clicked on them again, they said, "No longer available". So I went to a different site and purchased tickets. AN HOUR LATER they sent me an email pending the sale. I was out of town and no longer monitoring my email since I had made my purchase. Get to the office on Monday and see the email. I sent email to them that morning. No response. At the end of the day I called. The answer they gave me is, "I can see how that was confusing but there is nothing I can do." WILL NEVER USE THIS SITE AGAIN!!! Kiss $166 good-bye.
Stay away from SeatGeek. They engage in dishonest, shady and non-transparent business practices. I purchased for 4 tickets for an NBA game which we were planning to attend for our upcoming trip to Orlando. However, our plans changed and we can no longer go to the game. I contacted SeatGeek within 24 hours of purchase to cancel our tickets and request a refund and at this point there are still 13 days to the game.
In all fairness, their FAQ section states that refunds may not be possible. What I don't understand is that SeatGeek claims to be the seller when you purchase the tickets but when I contacted their customer service I was told that the ticket was sold by a "Fellow fan that used SeatGeek Marketplace"! They claim to be transparent but why hide who the actual seller is? When you are in a marketplace website such as eBay, Amazon or Etsy, you clearly know who the seller is. However, that is not the case with SeatGeek. Instead, they like to lie about it!!!
I purchased 2 tickets to see Wizkid on Saturday 9/16/2017 at the Smart Financial Center in Houston TX. After purchasing tickets of $180 no one mentioned the concert was cancelled or postponed. SEATGEEK was still selling tickets after the fact. When I contacted customer service 24 hours later they didn't do anything to accommodate me. They told me to contact the seller. Knowing dang well they wouldn't give me any info to contact the seller to get my refund back. Whomever I spoke to wasn't very bright! I feel like they ripped me off. I was told the tickets would still be useful once the concert is reschedule. It's been 4 months and I'm still pissed off. I guess I'll be waiting on a concert that will never happen. I will never ever purchase from this off brand website again. (Ticketmaster) (StubHub) are the best!!! Thanks for nothing.
I bought 3 tickets to the 2017 Liberty Bowl and just got back a few hours ago from writing this review. I was very nervous about my purchase from SeatGeek and knew I'd log on and tell about my experience, whether good or bad, because of all the negative reviews online. Buying the tickets went smoothly. I was able to use a promo code from "The Herd," which only took $20 off, and the download was available within minutes after the purchase was processed. When I downloaded the tickets (said they were from Ticketmaster), they had someone else's name on them and said "SEC vs Big 12" instead of "Memphis vs Iowa State" for the team names. My parents were worried about the latter part (Memphis is not an SEC team) while I was worried about the former.
This caused me to go online and do research on whether or not we'd be able to get in with someone else's name on the tickets. Then I started reading SeatGeek reviews, and I found reviews here and elsewhere that freaked me out. I've previously bought tickets from StubHub (and my name was on those tickets, I believe), but I'd heard Colin Cowherd advertising SeatGeek on his show, which made me trust it enough to at least compare ticket prices with StubHub, and SeatGeek was cheaper.
Long story short, our tickets worked at the gate, but I've read enough negative stories about SeatGeek that I'm kind of scared to try them again. Luckily for me, we live in Memphis, but I'm a Michigan fan/alum and that means most of the time I go away to games. I don't want to spend $1000+ to go to Michigan/a Michigan game and end up turned away at the gate. Just to compare, I read StubHub's reviews here, too, and ending up with invalid or canceled tickets seems to happen more with SeatGeek. In the future, I will probably just go ahead and pay extra with some other seller. But this experience worked out, so I'm not sure what percentage of SeatGeek purchases go awry but it's not all of them.
They claim tickets in minutes but now it is been 24 hours with no tickets, I tried to cancel and they said I cannot cancel because they are waiting for the seller to release the tickets and they do not know when that is going to happen, scam scam scam, DO NOT USE THIS COMPANY.
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I gave one star because they won't let you give zero. Don't use this site for tickets. They do not honor their guarantee for your tickets. I spent hours getting tickets and booking a hotel to go to the Big Ten Championship Game only to be left out in the cold and watching the game in our hotel. Our electronic tickets were sold multiple times by their merchant and SeatGeek did not find us replacement tickets and just said, "Sorry, go back home".
We are heartbroken that we traveled so far and got turned away like second class citizens. Other merchants had ticket reps at the venue but there was no one in site for SeatGeek to help us. If you work hard for your money, like my family, do your business somewhere else that appreciates and respects your hard earned money or your hearts may be left broken too. We don't get to go to many events so this was to be a lifetime memory. A mere refund does nothing for the hours of travel and hundreds we spent for a heartbroken trip.
IDK what is going on there but I have been emailing back and forth (37 times so far) trying to get money from tickets I bought over a month ago, are you guys a real company. They say that it was my mistake and would take 30 days to get the Venmo and still after that nothing and same runaround email with company Miranda? Either you guys are a fake or Miranda is the worst employee in the world. I’ve never gone out of my way to say anything about any company but I’m still waiting for you to hear from Miranda who needs to hear from your payment department so no I’m going to spread the word every way I can. Never selling a ticket online again and only buying tickets from StubHub. Thanks.
Bought tickets to a Bob Seger concert on October 9, 2017 for a October 24th concert. The concert was already cancelled before I purchased the tickets. The company selling the tickets, (Fan Exchange through SeatGeek), never informed me that the concert was already cancelled when I purchased the tickets. Although, in SeatGeek bylaws and conditions it states that it won’t sell tickets of concerts that have been cancelled or postponed.
I called SeatGeek and they stated that they didn’t sell the tickets and to contact Fan Exchange as that was the seller of the tickets even though I went through the SeatGeek website to purchase the tickets. Went to the venue to find out that the concert had been postponed to a later date. After some research found out that the concert had been cancelled before I even bought the tickets. Contacted both SeatGeek and Fan Exchange to get a refund. SeatGeek said to contact Fan Exchange. Fan Exchange said that they wouldn’t give a refund and we should have known that the concert was cancelled because they sent out an email on the 4th of Oct. They were still selling tickets for upcoming concerts that were cancelled to date.
Last night, SeatGeek first couldn't verify my AMEX card address but miraculously could verify my MasterCard address (which is the same). Then they email me an email confirmation. I click on the email confirmation button and it says they can't verify my email. YOU JUST EMAILED ME!!! Then this morning, they CANCELED MY ORDER. Great job SeatLosers. Will never ever use your services again. Period.
I purchased tickets through SeatGeek. They actually came from Ticketfly. Upon calling SeatGeek I was told to look up the phone number and call Ticketfly. Upon calling Ticketfly I was told they could not contact the broker. They said they gave the broker a cut off time of 6 pm est. and to call them back at that time. When I called at 6:01 pm est. I received a voice message stating their office hours are 9 am to 6 pm est. I called SeatGeek and basically they said, “Sorry you are already at the game but there is nothing we can do.” I asked for a manager, which none were available. Then I was promised a callback the next day. It's been 4 days and I have not heard from SeatGeek. Maybe I should press #1 to buy tickets. I bet someone will answer.
SeatGeek is a marketplace not a vendor. They don't actually have tangible tickets. They are just a third party to reach out to the seller to let them know they found a buyer. I luckily ordered a few weeks before my event and had a backup plan in place after reading reviews. I never received my tickets but I was able to get a 100% refund plus an extra 20% refund through the mail. SeatGeek acts as a third party who reaches out to sellers when buyers are interested in tickets. I definitely would not recommend if you need tickets right away and always have a backup plan. The reason I gave a 4 is because I spoke to 4 different people the day before my event and I had 3 people tell me I would not get a refund on my money but get better tickets. Then the 4th person I talked to assured me I could get a refund or better tickets whichever I preferred.
I read many negative reviews of SeatGeek.com prior to making my purchase so was prepared for anything. However, my experience was smooth and I ended up with a great deal on a sold out Broadway show. Seats were amazing. Purchased less than 24 hours before the show and I only paid a little more than double the face value (which for this show is a huge bargain). Since it was a last minute trip into the city, I was prepared to make other plans if these fell through. I found the tickets (actual seller was fanxchange – keep in mind that SeatGeek is an aggregator – so that site maybe gets some of the credit) on a Sat night and placed the order at 10:25 pm that night. As of 10:00 am the following morning, and despite the fact that these were eTickets, my order had not been confirmed nor had I received my tickets.
I filled out the SeatGeek survey (generally recommend waiting to do that until you actually have your tix in hand) saying I was unsatisfied and also emailed fanxchange (from whom I'd also received "we got your order" email the night before). Within 30 minutes (Sunday morning by 10:30-ish) I had my confirmation and the PDF of the tickets. I was still a little worried that upon reaching the theater they wouldn't scan (I've read all the stories). However, they did, the seats were GREAT and the show was amazing. I do think the tickets could have been provided right away (instead of my having to follow up and threatening to cancel my order), but I give them a little forgiveness since it was a Saturday night / Sunday morning and neither company probably has staff overnight on the weekend.
Bottom line, I would use them again and recommend them, but most likely only if eTicketing is available, if the deal was good (some of the deal ratings do not seem to align with the value but this one did), and if it was an event that is a "nice to have" experience vs. a lifetime dream. I don't know that I would put all my eggs in this basket if these tickets were a gift or something really important to me, but for a last minute opportunity to see a sold out show it worked great for me. Very satisfied, but like all things do your homework and be prepared if things don't turn out the way you'd planned. SeatGeek does not have control over the sellers (or even the resellers like fanxchange) and things CAN go wrong. In my case I got exactly what I wanted for a great price.
I have used SeatGeek in the past and thought I'd try again despite having a rough first encounter. This last time I tried to place an order for MLB playoff tickets and had my order canceled just before the game. If you try and use a promo code on their website they will reject it even though it is sold by them. The promo codes do not have any exclusions except for that it has to be sold by SeatGeek which my tickets were. I tried calling customer service three times and each time a supervisor is supposed to call me back within the hour.
I am now on the second day waiting, The game has passed and I had to pay a higher rate for tickets from a local scalper. They have no customer service. They ship you overseas to people who literally hang up the phone when I asked to wait on the line for a supervisor instead of being called back. Don't waste your time with this horrible company. Pay the extra money for a legitimate company and don't get screwed right before the game.
They do not tell you that they tack on 100% profit. They want you to read a long terms and conditions and put it at the bottom in Section II. There are no refunds or exchanges after they charge more than they should. They think they deserve the right to do this based on popularity. Horrible customer service. Buy from StubHub or Ticketmaster. My friends and I found out the hard way.
I bought tickets 2 hours before a show and the tickets never processed, they have terrible customer service and didn't do anything to help the situation. We ended up driving to the show and not getting in. Seatgeek is the worst.
I read some of the other reviews AFTER I ordered the tickets, so I was prepared for the worst. I pushed the order button at about 10 a.m., and received my tickets about noon on the same day. While I understand the concerns expressed by other reviewers, such as not getting tickets even weeks after ordering, I believe they might have purchased those on SeatGeek's third party vendors, which is a definite issue that SeatGeek MUST address! I'm not sure if my tickets came directly from SeatGeek or a third party vendor, so I cannot address those concerns; I encountered TERRIFIC service and would be willing to use SeatGeek again.
Purchased tickets for a football game for very specific seats. Paid and order confirm by company. Received email a week or so prior to the event that the seats changed... Mine were great, alternative okay but worse than what I had. Offered a $20 refund or full refund. Too late to get other tickets at a decent price at this point. To add insult to injury, two days prior to event still hadn't received tickets. Reached out and they were express mailed. Unacceptable! I lost money. How do you go after a company like this? Awful experience and will never use again.
I purchased four tickets for the Dodger vs. Giant game on September 12, 2017. When we got to the gate, only three of the four tickets worked. I had to visit customer service at the Giants stadium. Customer Service told me that the season ticket holder called and had the ticket held for someone else. I called SeatGeek and spoke to Mari. She apologized for the inconvenience and offered me ONE ticket not near my family.
I told her I didn't drive 3 three hours for a baseball game not to sit with my family. She offered us four comparable tickets on the first base side and said she would email me the new tickets. Since it was the end of the fourth inning, the customer service lady gave me a ticket to get into the stadium to see my family. In the meantime, SeatGeek called my daughter's phone and offered a refund plus 20%, which my daughter accepted. A week later, we have yet to receive the new tickets or a refund. I will NEVER purchase from SeatGeek again!
Bought MLB tickets from SeatGeek. After I bought them I was instructed I would have to sign up for a completely different website. Then I'd have to download an app onto my phone from yet another company in order to get my tickets. Then tickets never arrive and there's 3 middlemen between the original owner and myself to point fingers at each other about who's to blame. Would never have bought if they had been upfront about the process I'd have to go through.
SeatGeek is far from a reliable source. The system is set up as an aggregator, where they charge your credit card, and then leave it up to the third party to deliver the tickets. They do not verify if tickets are available at the time of sale. I found myself in a situation where I purchased same day tickets, the charge went through, the tickets were confirmed, and three hours later I received notification that the tickets were unavailable. SeatGeek, and the ticketnetwork.com both pointed fingers at each other and neither was willing to accept responsibility for providing accurate information on the SeatGeek site about the tickets that were posted. Very weak operation!
I ordered tickets for a July 28th concert on July 5th. It is now July 27th and I still don't have my tickets. After a dozen phone calls to SeatGeek, each one assuring me that "the tickets were in the mail", I never received my tickets. After reading many online reviews, I know understand that there is a good chance I will never receive my tickets, a refund, or satisfaction of any kind. My only hope is that the good folks at SeatGeek, get a bad sunburn, stub their collective toes, and fall off a cliff. I certainly will never be using this service again and will be sure to advise anyone I speak with to do the same!
On July 8, I paid $58.00 per ticket for the NBA summer league championship game in Las Vegas at SeatGeek. Once we arrived at the site, we realized that the same exact tickets (free seating) are sold by the UNLV ticketing office live for $30.00 per ticket. There were plenty of seats/tickets left for the game. I expect SeatGeek to eliminate these ticket-scalping SCAM inventory and am surprised that the transaction was allowed to go through. I asked for a refund of the price difference, but was rejected with a response of "We're sorry to hear that there were more affordable tickets at the box office, but tickets on the secondary market are often priced higher than face value, which is allowed. Because of this, we are unable to refund your order."
They provide absolutely ZERO value in ensuring that the inventory pricing is legit (and in some cases legal). Event: 2017 NBA Summer League Championship. Venue: Thomas & Mack Center, Las Vegas, NV. Time: Mon, Jul 17 at 1 pm. Section: ga. Row: ga. Price per ticket: $58.00. Quantity 2. Delivery fee: $0.00. Total cost: $116.00.
Purchased 2 tickets online at SeatGeek for Bruno Mars concert. At the time of the event when the tickets was scanned at the door the ticket read returned. I called SeatGeek and they were unable to help. I wanted refund but SeatGeek could not provide refund until an investigation was done. Upset, embarrassed, and disappointment is the only thing SeatGeek provided me and my daughter who only wanted to see her favorite artist live. This issue still haven't been resolve. DO NOT BUY FROM SEATGEEK!
We purchased tickets from SeatGeek as they guaranteed fair market value. After we purchased we realized they charged us double the cost. We asked for a refund on the tickets and they said no refunds. We asked to visit with the supervisor and they would not put the supervisor on the telephone with me. Not sure what kind of company this is. However, I would strongly advise to stay away from ever ordering tickets through them. They are not reputable.
Purchased tickets to Def Leppard/Poison in Vegas for 6/17/17. Got a notification thru their app to have them scan my tickets at the door on 6/16/17. We then traveled 300 miles, and spent a few hundred dollars, to celebrate our honeymoon in Vegas. We arrived at the venue and the attendant scanned the tickets. Both tickets were invalid. SeatGeek customer service did offer a refund and discount on future purchase, but that was not a fix for a ruined honeymoon.
Since there are so many scams on the internet and since some had complain about SeatGeek I began asking myself if the tickets I purchased online were real. I purchased 2 tickets to a Met game since I wanted to take my son with me. On June 14th as me and my son were approaching the entrance gate I was silently saying to myself: "Oh please let these tickets be real" and guess what, they were, hooray for SeatGeek. Both my son and I saw the Mets play the World Champion Chicago Cubs and they beat them 9-4. As far as I'm concern you can rely on SeatGeek.
I had read reviews on SeatGeek and thought I understood what could go wrong and avoided that. However, I got caught, too! We are headed cross-country for a big birthday celebration and wanted tickets to a Tony-winning show. The Ticketmaster service fees were almost the price of the tickets, so I looked for alternatives and read up on SeatGeek.
I bought two tickets, had a reasonable service charge assessed ($25 for two tickets instead of more than $150 for two via Ticketmaster). I got a screen response with a confirmation code, kept that window open and began watching my email for the ticket confirmation to arrive. After more than an hour, I decided to take a screenshot of what had popped up on the SeatGeek site, saved the file and went to bed.
I checked and my credit card has a pending charge for the related amount. Still no email. We're now more than 12 hours later. I've been asked by SeatGeek to review them and did. They sent a follow up, asking why the low review. I wrote back and explained. No reply. I finally emailed them and asked about why I was charged for tickets, got a confirmation number for tickets, but still had no email with info about the tickets. At that point, I learned that they are only a broker and don't actually have the tickets. So, they referred me to their vendor -- Telecharge. So, I had to phone Telecharge, give them my confirmation number, address, phone number, email, etc. And, now they say they'll send me the email confirmation in another 3 hours.
If I order from Amazon and they subrogate my order, they (Amazon) makes it right. I don't have to track down another vendor. I told this to SeatGeek and they said they would try to move that direction and would share my insights. Bull! They have been in business for 8 or more years and still don't have this figured out? I'm hoping my email confirmation arrives. And, I am hoping it's not all a scam. But, don't expect SeatGeek to honor their commitment to you. And, don't expect that their vendors will be timely, either. Not a fan!
My wife of 1 week purchased tickets to a Cleveland Indians game may 29th. On that morning in her inbox was a verification of the tickets. After an hour and a half drive and a hour waiting to get in the gate we were informed our tickets were canceled, a freaking waste of a day thank you!!! She is now fighting with this company to get a refund. Never use this business. What a joke.
We bought two tix to Pittsburgh vs. Ottawa in Ottawa for May 19th. The entire process showed this as the date and had the time correct. When the tickets were downloaded it was actually for May 1st. We didn't realize this until we entered the stadium. We had purchased flights and hotels for our weekend in Ottawa. SeatGeek refunded the tix and are sending out a 20% ($72) inconvenience cheque, but we're out over $1000 from the transaction since we had to fly to the game. It was so disappointing. Check your ticket download before you make any further arrangements. SeatGeek, don't sell the wrong tickets!!! We will never use them again.
Thank you for your horrible customer service! I will never attempt to purchase tickets again through your company. On Monday, March 27th 2017 I purchased tickets for a hockey game in St. Louis. Based on the mapping on your website it showed the tickets I thought I was buying as in the "CLUB" section of 113. It did not list the seat numbers and therefore based on the depiction of your "Dot" looked as if they would be in the all inclusive area. They were not and for a few dollars more I could have purchased the tickets I wanted in the correct section.
I spoke with support and was given a runaround response. He first told me he could not transfer me to someone that would have better answers than him because the phones do not allow it. I find it hard to believe in 2017 your phone system prevents from placing someone on hold and transferred. Then I was told to send in an email and the response would be given timely. I never received a response. The man I spoke to on the phone said he would call back within the hour as well for answers. Never received that call. I will continue to write horrible reviews about your company thanks to this experience.
SeatGeek expert review by ConsumerAffairs
SeatGeek is an online ticket aggregator that provides customers with an easy way to find events and purchase tickets. Working with other ticket vendors means that SeatGeek offers more listings than many other online or retail vendors.
Huge inventory: SeatGeek boasts "the largest inventory on the web," listing more than 400,000 tickets for arts and theater, concerts and sports.
Interactive 3D maps: Know exactly where you will be sitting in relation to the band or stage when you purchase your tickets.
Mobile app: Search for and purchase event tickets from your mobile device.
Notifications: Receive alerts when your favorite bands, plays or teams are scheduled to appear near you.
Resell your tickets: Sign up to easily post a listing for your unusable tickets and sell them via SeatGeek.
Best for: SeatGeek has tickets for music concerts and sporting events, making it best for concert-goers and sports enthusiasts.
SeatGeek Company Information
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