SeatGeek

On their website they offer return up to to 72 hours before event. When you try to do so they refer you to another page in small print telling you the return is for credit only. After emails that were responded to poorly and after delays I attempted to exchange my tickets for credit. The fee for the new tickets was double that of comparable sites, There were fees attached to both transactions. The service the misrepresentations and the fees made this the worst experience I have ever had with a ticket seller and I have had dozens going both ways. Stay away at all costs.

I paid $180 for concert tickets through re-seller SeatGeek. I was nervous when I read that often tickets will be emailed within 24 hours of the performance. Nevertheless I decided to trust the process. Day of the concert came, no tickets. I chatted with customer support. I was told there was no record of any tickets being sent to my email address or ordered from me. I screen-shotted my bank statement where it showed I had paid, months earlier. The customer service rep had no answers for me. Given that the tickets were a birthday present to my daughter, and getting nowhere with SeatGeek, one hour before the concert I purchased new tickets through a different re-seller. Then I got an email from SeatGeek customer service saying they HAD found my email after all, and their records showed I had received the tickets. Since I did not receive any tickets and had now paid for them twice, I asked for a refund. SeatGeek refused.

I purchased two tickets to the Elton John concert in Columbus, OH, scheduled for 4/25/20, but it was cancelled due to Covid. It was rescheduled for 4/12/22. When we arrived at the arena, our tickets did not appear on my phone app. I contacted SeatGeek's customer service, and we messaged back and forth for an hour-and-a-half. The customer service rep said she looked and could not find where our tickets were, but she did have the original invoice showing that I paid $686 for two tickets. She then said she was going to try to contact the seller. What? Two years after I bought the tickets and you're contacting the seller? Shouldn't those tickets have been surrendered by the seller at the moment I purchased them?

I bought concert tickets 2 years ago a month before Covid happened. I was using my phone to purchase tickets to a concert and I clicked on the section I wanted and had it all set and when I actually clicked on buy and received my tickets I was now the owner of tickets to the wrong section. A section I DID NOT choose, it's like as soon as I hit purchase the section changed but I was charged the same. I ended up with tickets worth waaay less than what I actually paid for them. Customer service was of no help. They said I got the tickets I purchased and I told them I know what section I had added to my cart and what actually came through after the purchase was not correct. There was no way for me to prove it because who takes screenshots of your cart prior to purchasing, you just trust you are going to get what you have added in there. They told me to sell them, who in their right mind would pay double for tickets when they could buy them cheaper?!

I purchased two single seats to a Garth Brooks concert. Seat Geek Website said on each occasion that purchase cannot be completed. I went through all the steps again. I then got stuck with four seats and immediately contacted them. Lenrell, their agent, after a half hour of texting said he was forwarding file to the Service Team and he’d get back to me asap. Two weeks and no response so contacted Customer Service and followed up with Harold. I finally got a message saying too bad; nothing they can do and I should use SeatGeek to resell. This despite the website malfunction was entirely their fault and despite the fact I immediately contacted them upon discovery. I was dealing with crooks and thieves! Deal with them at your peril!

I purchased tickets to a baseball game in the section I wanted to sit in and I was given tickets in a cheaper section that I did not want to sit in. I was not credited the difference in price, fees, and taxes for the difference. SeatGeek has refused to be helpful.

We bought tickets for a hockey game. It was cancelled. They refused to refund my money right away. They said it would be 3-4 weeks. I had to email and chat multiple times before being told my refund was being processed. Still haven’t received it. Hopefully I’ll get it in the 3-5 day timeframe they've now promised.

I purchased two tickets for Boots in the Park and the fees were 40% of the ticket price. I discovered only 5 minutes later that I was able to get the same tickets for 10% fees at a different ticketing vendor/merchant. I quickly requested for a refund, however, 10 business days later I received an email indicating I now have SeatGeek credit for the total amount of the ticket plus the astronomical fees that must be used within a year. If and when I use the credit, I will again be charged the fees for the new purchase of tickets from SeatGeek! This is unfair and poor business practice.

I just bought tickets on the Seat Geek platform. The only plus was that it was easy to use. They charged me a hefty premium for the tickets. That's on me. But once I entered my credit card info and submitted my order I was expecting to at least know exactly where my seats were. Not just a general area. Not so lucky. I have to wait 3 months to find out what I just paid for. I tried calling customer service. Oh look, no phone number. Sign number 1 you are dealing with a company that is shady. Reputable companies will have a phone number to discuss customer issues.

We were looking for tickets for the Final Four. I purchased the tickets inadvertently when trying to look at different sites. I tried to cancel immediately, but there is no customer service available. I sent numerous emails and tried to contact them all to no avail. THERE IS STILL NO ONE TO CONTACT. The fine print also said I had 72 hours to refund, but that is NOT the case. You get a credit and you can only use it on one event. I just wanted my money back and contacted them immediately. DO NOT USE SEATGEEK.