SeatGeek Reviews

I have had two terrible experiences with Seat Geek. The first was when we bought tickets for a Lakers game and at confirmation of the purchase saw they were for the wrong date. We immediately called and emailed Seat Geek to tell them of this mistake, but they went ahead and confirmed the order and we got stuck with these tickets. We then went to purchase tickets for the game we wanted, and the website said they were 2 consecutive seats in Row 12, but when we got the confirmation, they were really "piggyback" seats with one in Row 12 and one in Row 13. That information was in the small print that we did not see- all it said was that they were 2 seats in Row 12. Now we find out that no other online ticket re-seller will take just 2 piggyback seats to resell- only 4 seats. We are so frustrated and angry. Will NEVER use Seat Geek again.

Horrible experience. Purchased tickets to a college game. Get to the game tickets won't scan. Tickets they sent to download were tickets to a game played the previous month. Six days later still waiting to hear from a manager or supervisor.

I wrote a review earlier about the stress I had in getting the tickets to the Notre Dame vs Pitt game on October 13th. With a trip planned with 2 people flying to South Bend from Cali, and my wife and I driving 500 miles to South Bend, we had not yet received our tickets and it was the 11th. As mentioned in my previous review, we had dialog with SeatGeek by email and a couple of calls. On the afternoon of the 11th, we got a call from SeatGeek and we were told the ticket provider had failed to mail the tickets out we paid $800 for in January 2018.

I purchased tickets over a month ago and still don’t have them! I emailed and called but I’m getting nowhere. When I called the representative told me all supervisors were in a meeting on a Saturday at 4 pm! Really! Doubtful! They have my $400 and I have no tickets. Don’t buy from them and lose your money. StubHub gets the tickets to you within a few days!

I purchased Chubbie tickets for my mom a couple days before Labor Day. She told me the next day she wasn’t going to be able to go so I had them resold. I received the notification that the tickets had been sold. A week later my payment was never received. I thought maybe it was because I hadn’t put my bank information in, so I went and did that and waited a few more days. Two weeks later still no payment. I contacted my bank and was told that no payment had not come through so I contacted SeatGeek. Just to be told that I needed to contact my bank which I had already done.

I purchased 18 tickets for the Southwest Classic - Arkansas vs. Texas A&M game through SeatGeek. Saturday morning, I went to download the tickets on my SeatGeek app. When I clicked on the "tickets" tab at the bottom of my app, rather than the app displaying my tickets, it showed general information like AT&T Stadium policies, weather and directions. When I could not find my tickets on my app, I then logged into my SeatGeek account on desktop computer, again I was presented with the same general information rather than tickets. Convinced I was just overlooking something, I called your 888 number for assistance around 8:00a. I was then told that I did not have any tickets for the game, because the 18 tickets I had purchased from SeatGeek were actually in the reserved for the band.

The short of the story is, they were very nice and helpful with an issue I was having but don't tell me "don't worry, we are going to get you to the game" then call me back 20 minutes later saying "nope, nothing we can do! Sorry." I get she was trying to be positive but after a day of terrible service from another company hearing her say that made me so hopeful to only be crushed again. Don't say it if you can't do it. Otherwise, great.

I was trying to purchase 2 US Open tickets for the August 29th 11 am session so I went on the SeatGeek mobile application > 24 hours prior to the event. The first attempt to buy 2 tickets through the app using the Touch ID failed with an error message from the SeatGeek app and the tickets were never put in my account. So less than 2 minutes later I went on again to find tickets and purchased them from the SeatGeek app but they would be fulfilled from Ticketmaster. I got a confirmation of those tickets and I saw them in the Tickets tab of the application. Later that morning I saw the first 2 ticket I had tried to purchase in my app Tickets tab also but they were mobile tickets and the app wouldn't produce a QR code so in addition to the fact I had 2 other tickets from Ticketmaster. The first set were useless as there was nothing to be scanned at the gate.

Seatgeek was able to get me tickets comparable to the ones I originally ordered.

Seat Geek has promised to refund my full purchase price and admitted I never received the email I was suppose to in order to have the instructions to download another website to print my tickets. We ended up cancelling our plans to go to the game which was a bummer but I wasn’t about to put out another $200 and run the risk of no tickets again! Lesson learned. #buyticketselsewhere.

SCAM! On more than one occasion I’ve purchased NFL and College football game tickets. I use the website to choose my seats at a reasonable price. A few days later I get an email saying I’ve been given “upgraded seats” all I have to do I accept. When I research said “upgrade seats” I come to find that they are cheaper seats sold for less than what I paid. When I request to keep my seats I’m told I have to accept the “upgrade” or get a refund. What kind of business company is this? I’ve let it go in the past but it’s unprofessional and it’s a SCAM. If you accept these “upgrades” you’re being robbed. Plain and simple. Also why even have a website with seats to choose from? Why not call it a lottery and tell customers they’ll get whatever seats they want to give you and not what we choose. It’s deceiving and unprofessional. Last time I use SeatGeek.

Purchased tickets and was unable to enter the game due to someone entering the venue with the same tickets. Seems the seller sold to multiple parties. SeatGeek customer service said someone attended the game and unable to refund due to a scan report showing this. I clearly didn't attend.

Total Scam. Bought tickets for David Wright's last game when announce came out for $25 each. Received confirmation, then next day my tickets were "magically" unable to be processed. This was obviously untrue as my credit card has been processed many times by them before - SeatGeek is obviously selling that ticket for the now much higher price of $300. What crap.

Site is the worst. Got reasonable ticket price for David Wright’s last game this afternoon. They call a few hours later telling me the transaction didn’t go through. Tickets still available for 3x the money. Stick with StubHub. They don’t renew on tickets sold after transaction is done.

Horrible website set up. I have an account and they show away games as if they are home and once I purchased them the teams were in reverse order. I just bought Celtics tickets and Patriots tickets for my first ever Patriots game and it's in Jacksonville. Thanks a lot. $500 down the drain and they offer no refunds. In my 5 years of using Ticketmaster and StubHub I've always had my issue resolved. My first experience was horrible. I need a solution or no further business.

DO NOT use SeatGeek to purchase any type of event tickets. Purchased Indians tickets a few weeks ago, apparently their ticket sellers have the opportunity to double sell tickets on other 3rd party websites to no one else’s knowledge, until you actually show up to your event or whatever it may be... & realize that your tickets are invalid because they’ve already been used. Then... SeatGeek will “investigate” the issue & take a bajillion years to “investigate” before issuing any type of refund. Almost 3 weeks later, still waiting for a refund.

I do not recommend using SeatGeek's services when purchasing tickets. If any issues arise with your order they recommend using a different platform to sell you tickets (i.e. Ticketmaster or StubHub). If they recommend you to another company, why not just skip a step and buy from the company who has the ability to modify, exchange, or cancel your order. Very disappointed and don't foresee myself ever using their services again. Do Not Use.

I recently ordered 4 tickets for adjoining seats to a college football game through 2 orders. One of the packages was damaged in transit with UPS and the contents were lost. SeatGeek immediately refunded the purchase price of the 2 lost tickets. It also bought back the other 2 tickets when I explained that I needed 4 seats together. It provided an overnight shipping label for the return.

My husband purchased tickets for an upcoming NBA game, the very next day (not even 12 hours later) I was reviewing the email and noticed it was showing a date of 12/19 when we are planning our trip for 10/19 this year—when you pull up the NBA schedule, the dates are not shown in chronological order and show 12/19 first... My husband purchased over $1k in tickets. I understand, that was his mistake for not looking at the date, however, we’ve been trying to contact someone who can provide a solution to help exchange the tickets.

On Aug 31, Beyonce was performing in Miami, after buying the tickets 2-3 MONTHS IN ADVANCE we get to the venue and we couldn’t get in since the tickets said refund. Ticket booth were no help, called SeatGeek outside the Hard Rock stadium and they kept hanging up and still no refund has been issued. I WILL NEVER BUY FROM SEATGEEK since it messed up my birthday!! I had really good seats too!!

I paid SeatGeek $64 more than the other people in our section at the Minnesota State Fair grandstand. (3 rows from the top in the nosebleed section.) SeatGeek won't refund the $64 over-payment. They offer excuses but the bottom line is they are still ripping people off no matter what excuses they give... I will never buy from SeatGeek again!!!

SeatGeek is participating in deceptive and manipulative practices in hosting their retail marketplace. They intentionally hide "pending purchase" receipts and delay "confirmed receipts" in a process where tickets quickly become unavailable to deceive users into thinking a purchase hasn't occurred. The customers then purchase duplicate tickets, providing more fee revenue for SeatGeek.

I purchased 2 tickets to see Disney’s Aladdin three months in advance. I had spent over $300.00 for two seats in the second tier section, the nose bleeds. At the time of my purchase these were some of the cheapest seats available. I checked up on the available seats two days before the show and orchestra seats on the first floor are only $47.00 dollars. Total and utter exploitation of people trying to do the right thing and purchase tickets in advance rather than wait until the last minute. I learned my lesson and am never going to use a third party again for seats. This place takes advantage of people.

"Oh your out of town event has been changed from next Saturday till this Tuesday." "Want a refund." "Sorry. No refunds." How can GreedyGeek stay in business? Run away from these soulless fools. They don't give a crap about you.

Been using SeatGeek exclusively for the past few years. Got in a bad situation, was late to my event and 2 friends were at the stadium waiting for me. I didn't even know if I could send them the tickets electronically. The app is so simple and easy to use, I was able to figure it out in about 4 clicks, got the tickets over to my friends, and they were able to get in on time before I even got there!

I clicked on an event and the page redirected me automatically to an event at a different date. Purchased tickets for the wrong event. They would not allow an immediate refund. Told me to try to sell my tickets. I could not resell the tickets. Lost hundreds of dollars!

Getting cash for selling tickets is incredibly difficult. Customer service is terrible. I sold two tickets to a concert where the headliner canceled. I sent emails prior to the show asking if I needed to do anything, but I was assured that I would still be paid, and it was the ultimate buyer's responsibility to use the tickets for the rescheduled show. I was paid for one ticket, but then when I inquired about payment for the second ticket, I was told that I wouldn't be paid for the other one because the show was changed. I initiated all communication and they never reached out to let me know that I wouldn't be paid (not following their own policy) and every time I called, they told me that they would look into it and they never got back to me. I had to keep calling. I'm still waiting for my payment. I'll never use them again. StubHub is much more reliable.

My husband purchased tickets to an Astros game on Saturday, August 11, 2018, online, with this pitiful excuse for an honest company. We printed our tickets and attended the game on Sunday, August 12, 2018. Come Monday morning, I checked our credit card and lo and behold, we had been charged two (2) times, for two (2) tickets each. When I called the aforementioned pitiful excuse for an honest company, I was told that they showed where tickets had been purchased twice. One order was for Section 327, Row 2, seats 15 and 16, which is the order we received confirmation and printed our tickets. The second order (which we did not place, nor receive confirmation) was for Section 253, Row 3, Seats 19 and 20.

I went to the Beyonce concert (8/8/2018) and planned to buy my tickets the night of as I am on a tight, tight budget and wanted to make sure I could really go. I bought them from a different ticket vendor that did not work out to begin with, and being in a rush and having used SeatGeek before I had no hesitation using this site. However, when I had purchased my tickets (two) and went to place them under the scanner, they were invalid and blinking red instead of green when scanned. I called SeatGeek and they sent a pdf of the tickets which still did not work under the scanner. Calling again I was put on and off hold for quite some time and was offered assistance without receiving much actual assistance. I wanted to get into the concert as my main priority but they were unable to help me find different tickets. I was told I would get my money back right away after filling out a long form.

I purchased tickets as a Christmas gift approximately 12/01/17 for an event 11/10/18; Michigan Wolverines at Rutgers Scarlet Knights at High point Stadium in Piscataway, New Jersey to be exact. After purchase I realized these tickets were extremely overpriced and ask for a refund as the tickets were not even delivered yet. I was told these tickets cannot be refunded and that the tickets would be delivered to me via email on 11/03/18 which is seven days before the event. I was told not to worry because I could sell these tickets on websites like “StubHub” or “Ticketmaster”.

Bought tickets to a Pirates game that got rained out. SeatGeek referred me to the Seller... TicketNetwork... for their policy on a rain check. I can get a replacement ticket but only for the rescheduled make up game and NO other. Tickets purchased thru the Pirates or StubHub can be exchanged for ANY other remaining game this season. Don't use SeatGeek...and if the actual Seller thru any other 3rd party ticket website is TicketNetwork, go elsewhere. Sorry I can't give either of these companies less than 1 star.

I sell a lot of tix on StubHub but I figured I'd give SeatGeek a shot. The fees are actually higher than StubHub and they don't have the barcode technology, all it does is transmit the ticket via barcode. Which is fine as long as your seller doesn't scan or re-sell the ticket elsewhere. Whatever. It worked okay. I had some sales. The map for the stadium (Washington Nationals) is wrong and they don't even have a section where I sell a lot listed, so that's a problem. But still I listed some tix.

Listed an NFL ticket with the "official" NFL ticket dealer, TicketMaster. I wanted $500. TicketMaster listed the ticket for $556 (a $56 "listing fee") and then, when the ticket sells, adds another $117 in "fees" for a total of $673. In less than an hour SeatGeek had, without my knowledge or permission, listed my ticket on their site for $738 plus $147 in fees for a total of $885. They also said my ticket was "a bad deal". Yes, with all the added fees it would be a bad deal! Since SeatGeek doesn't know me, where would the money go if someone purchased and how would the unfortunate buyer get the ticket? Would SeatGeek pay the TicketMaster the $673 they wanted to charge, keep the extra $212, and get the electronic ticket from TicketMaster? Please check prices across ticket sites to avoid being double charged.

I wanted to purchase tickets to a baseball game for a particular area of the stadium. After I went through the entire purchase process, they sent me an email telling me those tickets were no longer available. So I went back on the site. Tickets still listed on the site. I clicked on them again, they said, "No longer available". So I went to a different site and purchased tickets. AN HOUR LATER they sent me an email pending the sale. I was out of town and no longer monitoring my email since I had made my purchase. Get to the office on Monday and see the email. I sent email to them that morning. No response. At the end of the day I called. The answer they gave me is, "I can see how that was confusing but there is nothing I can do." WILL NEVER USE THIS SITE AGAIN!!! Kiss $166 good-bye.

Stay away from SeatGeek. They engage in dishonest, shady and non-transparent business practices. I purchased for 4 tickets for an NBA game which we were planning to attend for our upcoming trip to Orlando. However, our plans changed and we can no longer go to the game. I contacted SeatGeek within 24 hours of purchase to cancel our tickets and request a refund and at this point there are still 13 days to the game.

I purchased 2 tickets to see Wizkid on Saturday 9/16/2017 at the Smart Financial Center in Houston TX. After purchasing tickets of $180 no one mentioned the concert was cancelled or postponed. SEATGEEK was still selling tickets after the fact. When I contacted customer service 24 hours later they didn't do anything to accommodate me. They told me to contact the seller. Knowing dang well they wouldn't give me any info to contact the seller to get my refund back. Whomever I spoke to wasn't very bright! I feel like they ripped me off. I was told the tickets would still be useful once the concert is reschedule. It's been 4 months and I'm still pissed off. I guess I'll be waiting on a concert that will never happen. I will never ever purchase from this off brand website again. (Ticketmaster) (StubHub) are the best!!! Thanks for nothing.

I bought 3 tickets to the 2017 Liberty Bowl and just got back a few hours ago from writing this review. I was very nervous about my purchase from SeatGeek and knew I'd log on and tell about my experience, whether good or bad, because of all the negative reviews online. Buying the tickets went smoothly. I was able to use a promo code from "The Herd," which only took $20 off, and the download was available within minutes after the purchase was processed. When I downloaded the tickets (said they were from Ticketmaster), they had someone else's name on them and said "SEC vs Big 12" instead of "Memphis vs Iowa State" for the team names. My parents were worried about the latter part (Memphis is not an SEC team) while I was worried about the former.

They claim tickets in minutes but now it is been 24 hours with no tickets, I tried to cancel and they said I cannot cancel because they are waiting for the seller to release the tickets and they do not know when that is going to happen, scam scam scam, DO NOT USE THIS COMPANY.

I gave one star because they won't let you give zero. Don't use this site for tickets. They do not honor their guarantee for your tickets. I spent hours getting tickets and booking a hotel to go to the Big Ten Championship Game only to be left out in the cold and watching the game in our hotel. Our electronic tickets were sold multiple times by their merchant and SeatGeek did not find us replacement tickets and just said, "Sorry, go back home".

IDK what is going on there but I have been emailing back and forth (37 times so far) trying to get money from tickets I bought over a month ago, are you guys a real company. They say that it was my mistake and would take 30 days to get the Venmo and still after that nothing and same runaround email with company Miranda? Either you guys are a fake or Miranda is the worst employee in the world. I’ve never gone out of my way to say anything about any company but I’m still waiting for you to hear from Miranda who needs to hear from your payment department so no I’m going to spread the word every way I can. Never selling a ticket online again and only buying tickets from StubHub. Thanks.

Bought tickets to a Bob Seger concert on October 9, 2017 for a October 24th concert. The concert was already cancelled before I purchased the tickets. The company selling the tickets, (Fan Exchange through SeatGeek), never informed me that the concert was already cancelled when I purchased the tickets. Although, in SeatGeek bylaws and conditions it states that it won’t sell tickets of concerts that have been cancelled or postponed.

Last night, SeatGeek first couldn't verify my AMEX card address but miraculously could verify my MasterCard address (which is the same). Then they email me an email confirmation. I click on the email confirmation button and it says they can't verify my email. YOU JUST EMAILED ME!!! Then this morning, they CANCELED MY ORDER. Great job SeatLosers. Will never ever use your services again. Period.

I purchased tickets through SeatGeek. They actually came from Ticketfly. Upon calling SeatGeek I was told to look up the phone number and call Ticketfly. Upon calling Ticketfly I was told they could not contact the broker. They said they gave the broker a cut off time of 6 pm est. and to call them back at that time. When I called at 6:01 pm est. I received a voice message stating their office hours are 9 am to 6 pm est. I called SeatGeek and basically they said, “Sorry you are already at the game but there is nothing we can do.” I asked for a manager, which none were available. Then I was promised a callback the next day. It's been 4 days and I have not heard from SeatGeek. Maybe I should press #1 to buy tickets. I bet someone will answer.

SeatGeek is a marketplace not a vendor. They don't actually have tangible tickets. They are just a third party to reach out to the seller to let them know they found a buyer. I luckily ordered a few weeks before my event and had a backup plan in place after reading reviews. I never received my tickets but I was able to get a 100% refund plus an extra 20% refund through the mail. SeatGeek acts as a third party who reaches out to sellers when buyers are interested in tickets. I definitely would not recommend if you need tickets right away and always have a backup plan. The reason I gave a 4 is because I spoke to 4 different people the day before my event and I had 3 people tell me I would not get a refund on my money but get better tickets. Then the 4th person I talked to assured me I could get a refund or better tickets whichever I preferred.

I read many negative reviews of SeatGeek.com prior to making my purchase so was prepared for anything. However, my experience was smooth and I ended up with a great deal on a sold out Broadway show. Seats were amazing. Purchased less than 24 hours before the show and I only paid a little more than double the face value (which for this show is a huge bargain). Since it was a last minute trip into the city, I was prepared to make other plans if these fell through. I found the tickets (actual seller was fanxchange – keep in mind that SeatGeek is an aggregator – so that site maybe gets some of the credit) on a Sat night and placed the order at 10:25 pm that night. As of 10:00 am the following morning, and despite the fact that these were eTickets, my order had not been confirmed nor had I received my tickets.

I have used SeatGeek in the past and thought I'd try again despite having a rough first encounter. This last time I tried to place an order for MLB playoff tickets and had my order canceled just before the game. If you try and use a promo code on their website they will reject it even though it is sold by them. The promo codes do not have any exclusions except for that it has to be sold by SeatGeek which my tickets were. I tried calling customer service three times and each time a supervisor is supposed to call me back within the hour.

They do not tell you that they tack on 100% profit. They want you to read a long terms and conditions and put it at the bottom in Section II. There are no refunds or exchanges after they charge more than they should. They think they deserve the right to do this based on popularity. Horrible customer service. Buy from StubHub or Ticketmaster. My friends and I found out the hard way.

I bought tickets 2 hours before a show and the tickets never processed, they have terrible customer service and didn't do anything to help the situation. We ended up driving to the show and not getting in. Seatgeek is the worst.

I read some of the other reviews AFTER I ordered the tickets, so I was prepared for the worst. I pushed the order button at about 10 a.m., and received my tickets about noon on the same day. While I understand the concerns expressed by other reviewers, such as not getting tickets even weeks after ordering, I believe they might have purchased those on SeatGeek's third party vendors, which is a definite issue that SeatGeek MUST address! I'm not sure if my tickets came directly from SeatGeek or a third party vendor, so I cannot address those concerns; I encountered TERRIFIC service and would be willing to use SeatGeek again.

Purchased tickets for a football game for very specific seats. Paid and order confirm by company. Received email a week or so prior to the event that the seats changed... Mine were great, alternative okay but worse than what I had. Offered a $20 refund or full refund. Too late to get other tickets at a decent price at this point. To add insult to injury, two days prior to event still hadn't received tickets. Reached out and they were express mailed. Unacceptable! I lost money. How do you go after a company like this? Awful experience and will never use again.

I purchased four tickets for the Dodger vs. Giant game on September 12, 2017. When we got to the gate, only three of the four tickets worked. I had to visit customer service at the Giants stadium. Customer Service told me that the season ticket holder called and had the ticket held for someone else. I called SeatGeek and spoke to Mari. She apologized for the inconvenience and offered me ONE ticket not near my family.

Bought MLB tickets from SeatGeek. After I bought them I was instructed I would have to sign up for a completely different website. Then I'd have to download an app onto my phone from yet another company in order to get my tickets. Then tickets never arrive and there's 3 middlemen between the original owner and myself to point fingers at each other about who's to blame. Would never have bought if they had been upfront about the process I'd have to go through.

SeatGeek is far from a reliable source. The system is set up as an aggregator, where they charge your credit card, and then leave it up to the third party to deliver the tickets. They do not verify if tickets are available at the time of sale. I found myself in a situation where I purchased same day tickets, the charge went through, the tickets were confirmed, and three hours later I received notification that the tickets were unavailable. SeatGeek, and the ticketnetwork.com both pointed fingers at each other and neither was willing to accept responsibility for providing accurate information on the SeatGeek site about the tickets that were posted. Very weak operation!

I ordered tickets for a July 28th concert on July 5th. It is now July 27th and I still don't have my tickets. After a dozen phone calls to SeatGeek, each one assuring me that "the tickets were in the mail", I never received my tickets. After reading many online reviews, I know understand that there is a good chance I will never receive my tickets, a refund, or satisfaction of any kind. My only hope is that the good folks at SeatGeek, get a bad sunburn, stub their collective toes, and fall off a cliff. I certainly will never be using this service again and will be sure to advise anyone I speak with to do the same!

On July 8, I paid $58.00 per ticket for the NBA summer league championship game in Las Vegas at SeatGeek. Once we arrived at the site, we realized that the same exact tickets (free seating) are sold by the UNLV ticketing office live for $30.00 per ticket. There were plenty of seats/tickets left for the game. I expect SeatGeek to eliminate these ticket-scalping SCAM inventory and am surprised that the transaction was allowed to go through. I asked for a refund of the price difference, but was rejected with a response of "We're sorry to hear that there were more affordable tickets at the box office, but tickets on the secondary market are often priced higher than face value, which is allowed. Because of this, we are unable to refund your order."

Purchased 2 tickets online at SeatGeek for Bruno Mars concert. At the time of the event when the tickets was scanned at the door the ticket read returned. I called SeatGeek and they were unable to help. I wanted refund but SeatGeek could not provide refund until an investigation was done. Upset, embarrassed, and disappointment is the only thing SeatGeek provided me and my daughter who only wanted to see her favorite artist live. This issue still haven't been resolve. DO NOT BUY FROM SEATGEEK!

We purchased tickets from SeatGeek as they guaranteed fair market value. After we purchased we realized they charged us double the cost. We asked for a refund on the tickets and they said no refunds. We asked to visit with the supervisor and they would not put the supervisor on the telephone with me. Not sure what kind of company this is. However, I would strongly advise to stay away from ever ordering tickets through them. They are not reputable.

Purchased tickets to Def Leppard/Poison in Vegas for 6/17/17. Got a notification thru their app to have them scan my tickets at the door on 6/16/17. We then traveled 300 miles, and spent a few hundred dollars, to celebrate our honeymoon in Vegas. We arrived at the venue and the attendant scanned the tickets. Both tickets were invalid. SeatGeek customer service did offer a refund and discount on future purchase, but that was not a fix for a ruined honeymoon.

Since there are so many scams on the internet and since some had complain about SeatGeek I began asking myself if the tickets I purchased online were real. I purchased 2 tickets to a Met game since I wanted to take my son with me. On June 14th as me and my son were approaching the entrance gate I was silently saying to myself: "Oh please let these tickets be real" and guess what, they were, hooray for SeatGeek. Both my son and I saw the Mets play the World Champion Chicago Cubs and they beat them 9-4. As far as I'm concern you can rely on SeatGeek.

I had read reviews on SeatGeek and thought I understood what could go wrong and avoided that. However, I got caught, too! We are headed cross-country for a big birthday celebration and wanted tickets to a Tony-winning show. The Ticketmaster service fees were almost the price of the tickets, so I looked for alternatives and read up on SeatGeek.

My wife of 1 week purchased tickets to a Cleveland Indians game may 29th. On that morning in her inbox was a verification of the tickets. After an hour and a half drive and a hour waiting to get in the gate we were informed our tickets were canceled, a freaking waste of a day thank you!!! She is now fighting with this company to get a refund. Never use this business. What a joke.

We bought two tix to Pittsburgh vs. Ottawa in Ottawa for May 19th. The entire process showed this as the date and had the time correct. When the tickets were downloaded it was actually for May 1st. We didn't realize this until we entered the stadium. We had purchased flights and hotels for our weekend in Ottawa. SeatGeek refunded the tix and are sending out a 20% ($72) inconvenience cheque, but we're out over $1000 from the transaction since we had to fly to the game. It was so disappointing. Check your ticket download before you make any further arrangements. SeatGeek, don't sell the wrong tickets!!! We will never use them again.

Thank you for your horrible customer service! I will never attempt to purchase tickets again through your company. On Monday, March 27th 2017 I purchased tickets for a hockey game in St. Louis. Based on the mapping on your website it showed the tickets I thought I was buying as in the "CLUB" section of 113. It did not list the seat numbers and therefore based on the depiction of your "Dot" looked as if they would be in the all inclusive area. They were not and for a few dollars more I could have purchased the tickets I wanted in the correct section.

I purchased four tickets on this website for the first time and what a mistake it was. This company is absolutely despicable and an absolute incompetent company, after one month of going back and forth with them they cannot give me a straight answer regarding their vendor. I later came to find out the reason being they can't give me a straight answer is because their vendor has been ignoring them for a month. What a weak and despicable company that allows a vendor take more than that matter yet still sell on their site. Don't waste your time with this company. Take your business somewhere else.

Next to buying the tix directly this is a solid option. Multiple options make me feel safe for transactions especially knowing if it goes sideways I have multiple avenues to get my funds back just in case. It's good to know you can cancel if something comes up. I've been in situations where a major event comes up and I can't go to schedule event. Refund options are of utmost importance.

Greatest and largest database and greatest selection for tickets and concerts. It's great and you can get great deals. I would recommend this service and tell others about it. Payment options are always convenient. They pretty much accept any form of payment that is convenient for most buyers. It's a great database and very convenient. I haven't had to cancel anything recently since I was very happy when I purchased the tickets. Nothing was unprofessional or inconvenient during the process. I was very happy. Offers cancellation policies in a timely manner. It's a very convenient service especially with all the local events nearby me.

They had so many different types of tickets. It is truly incredible but made choosing rather hard. However I got the best price on mine and was happy to receive and use it. I loved the diverse set of payment methods they offer. It truly made my day since most places only offer one or two rather mundane methods but it was a nice surprising change. Their cancellation policy comes in handy if your financial situation is suddenly altered as mine was and they were exceptional at canceling and were very understanding and kind to me. I never personally had to use their refund policy but judging by their other offerings and my own experiences with them I feel like their refunding is probably exceptional.

This site has the best prices and always has what I am searching for and if they don't I can request it. Also they are very helpful. Any time I have questions or concerns I call the customer support line and they answer all my questions and take care of my every need. You can pay anyway you want or choose. They have even talked about getting a check option but I have not followed up on that subject to whether they did or not. Payments are instant and very legit. Their cancellation policy is understandable and legit. Once you cancel your money is redirected on your card almost instantly. You do have to pay a small fee for canceling though. Their refund options are very broad and down to earth. This company is very understandable. It does not take long to get your refund. You just go through an automated questionnaire then speak to a live representative as to why you want to have a refund.

Their refund options are very useful. They have created options for anyone who is looking for a refund, and they have policies set for refunds.

I used SeatGeek to find tickets for an NFL football game. I bought 3 tickets for a scheduled Thursday night game at a cost of $174 of which about $26 were fees. SeatGeek doesn't provide tickets, it locates a third party ticket seller. The tickets actually came through UberSeat which is equally, if not more, guilty than SeatGeek. Tickets were purchased on Sunday for the game on the following Thursday. On Monday the NFL changed the game to Wednesday due to a tropical depression that was threatening game night in Tampa Bay, Florida. My 2 friends and I would not be in town on Wednesday and the tickets are of no use to us. Starting Monday night I tried to get a refund and have learned that neither SeatGeek or UberSeat will refund any transaction due to a change in event schedules. How does that seem right? I bought tickets for Thursday not Wednesday.

Bought tickets for a game, got them cheaper than other sites I looked at, very happy with purchase. Would come back again and buy tickets from this site in the future. I paid with credit card but there were other options, PayPal and debit as well gift card access. There were plenty of ways to pay. Cancel within 30 days and you get your money back. You can get a full refund with whoever you purchased the tickets so for me it would've went back on my credit card.

I would recommend because they make it so easy for you to find tickets to anything you want to see whether it is a concert or a theater show or if you have a favorite sports team you would like to see. I am happy with the payment option. They accept all major credit cards such as Discover MasterCard visa and American Express. I also like that they are instant download tickets and are available minutes after you request. I like the cancellation policy. It is very easy and they help every step of the way and it does not take long for them to refund your money back to your credit card. I am happy with the refund options. It is very easy to get a refund. You get it quick and they are very helpful in getting you your refund. I would definitely recommend this service to people.

I found my tickets quickly and easily. Overall I was completely satisfied with everything. They had plenty of different payment options. I chose to just go ahead and use my debit card but if you didn't have one or wanted to use a different option there was plenty to choose from that would fit your needs. We didn't use the cancellation policy so I'm not exactly sure how amazing it is, but they informed us about if we were to cancel and it sounded pretty good. They sounded like they were willing to work with you on getting your money back.

It was easy to obtain tickets through this vendor. I would definitely recommend this to anyone looking to buy tickets to an event. It is very easy to use. The payment options basically sell themselves. The cancellation policy was almost easier to use than it was to purchase the tickets. Although we did not have to use this certain policy it certainly is good to know about and to have on hand. The refund options are probably in my opinion better than everything else related to the other packaging. It is so easy to obtain a refund.

This website offered everything I was looking for when it came to buying tickets. The prices were exceptional and the buying process was extremely easy.

This is by far the best ticket selection ever. This is where you can actually see the seat that are open for you to purchase. Once you see what I mean you are hooked. This is as easy as 1-2-3 and you get choose how you would like to pay. There are many options available and it's what's best for you the customer. There is no better policy out there if you need to cancel. They are totally customer service and they know things happen. They really want you the customer to come back time and time again and this is why they have so many different refund options out there. Look them up and check it out.

It was like heaven buying that, wish I had done it earlier. I would definitely do this again. It was so helpful in ways I can't explain and you probably can't imagine. My parents use it more than I do to be honest because they took a liking to it just like me. Pay with your Debit or Credit Card. The cancellation policy was fine in my opinion. There were bare options.

Given that I was ordering tickets at a last minute notice, I was very surprised by numerous available seating options and they were priced rather fairly. The Payment options are pretty cool. You can receive payout through your bank or Venmo. I have yet to cancel on SeatGeek but by all appearances it seems to be a smooth and easy process. I can't find any negative reviews of people having issues with their cancellation. Just as with the cancellation option, I have yet to exercise the refund option. But I haven't seen any negative reviews in regards to their refund policy or process either.

They offer a great selection which I really thought was great and helpful. I like when you have some options to choose from. It makes things so much easier and less stressful. They offer some different kind of payment options which I really liked and use. Really helpful as well cause then you know they know what they are doing and they really want your business. It was cool they seemed to understand life is always changing and you need to change with it so you need a company that understands that and can really help take some of the stress away. They offer good refund options which I really thought was great and really helpful cause you want to know who you're dealing with and that you can get your money back if things don't work out without any hassle.

The selection was great. I have never seen so many choices on one site. It was all there for me and I got exactly what I wanted without feeling ripped doing it. I used my PayPal to pay but there was tons of way I could have paid using debits or credits even probably prepaid cards if you got cash on there. If you would have to cancel I would say it would be very easy. I did not cancel. I kept my tickets and loved my show. No need to cancel when you got a great deal. I could have got a refund if needed right back to the payment option I chose to pay with but I did not need to but the process made me feel same if I need.