SeatGeek Reviews

I paid $180 for concert tickets through re-seller SeatGeek. I was nervous when I read that often tickets will be emailed within 24 hours of the performance. Nevertheless I decided to trust the process. Day of the concert came, no tickets. I chatted with customer support. I was told there was no record of any tickets being sent to my email address or ordered from me. I screen-shotted my bank statement where it showed I had paid, months earlier. The customer service rep had no answers for me. Given that the tickets were a birthday present to my daughter, and getting nowhere with SeatGeek, one hour before the concert I purchased new tickets through a different re-seller. Then I got an email from SeatGeek customer service saying they HAD found my email after all, and their records showed I had received the tickets. Since I did not receive any tickets and had now paid for them twice, I asked for a refund. SeatGeek refused.

I purchased two tickets to the Elton John concert in Columbus, OH, scheduled for 4/25/20, but it was cancelled due to Covid. It was rescheduled for 4/12/22. When we arrived at the arena, our tickets did not appear on my phone app. I contacted SeatGeek's customer service, and we messaged back and forth for an hour-and-a-half. The customer service rep said she looked and could not find where our tickets were, but she did have the original invoice showing that I paid $686 for two tickets. She then said she was going to try to contact the seller. What? Two years after I bought the tickets and you're contacting the seller? Shouldn't those tickets have been surrendered by the seller at the moment I purchased them?

I bought concert tickets 2 years ago a month before Covid happened. I was using my phone to purchase tickets to a concert and I clicked on the section I wanted and had it all set and when I actually clicked on buy and received my tickets I was now the owner of tickets to the wrong section. A section I DID NOT choose, it's like as soon as I hit purchase the section changed but I was charged the same. I ended up with tickets worth waaay less than what I actually paid for them. Customer service was of no help. They said I got the tickets I purchased and I told them I know what section I had added to my cart and what actually came through after the purchase was not correct. There was no way for me to prove it because who takes screenshots of your cart prior to purchasing, you just trust you are going to get what you have added in there. They told me to sell them, who in their right mind would pay double for tickets when they could buy them cheaper?!

I purchased two single seats to a Garth Brooks concert. Seat Geek Website said on each occasion that purchase cannot be completed. I went through all the steps again. I then got stuck with four seats and immediately contacted them. Lenrell, their agent, after a half hour of texting said he was forwarding file to the Service Team and he’d get back to me asap. Two weeks and no response so contacted Customer Service and followed up with Harold. I finally got a message saying too bad; nothing they can do and I should use SeatGeek to resell. This despite the website malfunction was entirely their fault and despite the fact I immediately contacted them upon discovery. I was dealing with crooks and thieves! Deal with them at your peril!

I purchased tickets to a baseball game in the section I wanted to sit in and I was given tickets in a cheaper section that I did not want to sit in. I was not credited the difference in price, fees, and taxes for the difference. SeatGeek has refused to be helpful.

We bought tickets for a hockey game. It was cancelled. They refused to refund my money right away. They said it would be 3-4 weeks. I had to email and chat multiple times before being told my refund was being processed. Still haven’t received it. Hopefully I’ll get it in the 3-5 day timeframe they've now promised.

I purchased two tickets for Boots in the Park and the fees were 40% of the ticket price. I discovered only 5 minutes later that I was able to get the same tickets for 10% fees at a different ticketing vendor/merchant. I quickly requested for a refund, however, 10 business days later I received an email indicating I now have SeatGeek credit for the total amount of the ticket plus the astronomical fees that must be used within a year. If and when I use the credit, I will again be charged the fees for the new purchase of tickets from SeatGeek! This is unfair and poor business practice.

Update 04/26/22: I received my tickets the next day. They were actually through Ticketmaster and sold on Seat Geek. I increased my rating to 3 stars because it worked out in the end. I'm keeping 2 stars off for the buying experience.

It's pretty evident that the Seat Geek customer service rep was just reading me a script and not actually researching my individual issue. If she had, she would have seen that the tickets were actually coming from Ticketmaster and that I should have my tickets within 24 hours. Not 3 months. Also, not being able to tell me exactly what seats I just paid for are is another annoyance. Won't be using them again.

We were looking for tickets for the Final Four. I purchased the tickets inadvertently when trying to look at different sites. I tried to cancel immediately, but there is no customer service available. I sent numerous emails and tried to contact them all to no avail. THERE IS STILL NO ONE TO CONTACT. The fine print also said I had 72 hours to refund, but that is NOT the case. You get a credit and you can only use it on one event. I just wanted my money back and contacted them immediately. DO NOT USE SEATGEEK.

I bought tickets for the Warriors game at Chase Center on 4/16 3 days ahead of time, and received a confirmation via email, but the day before the game, I noticed that they are for a different game, on a different date and a different state. I contacted SeatGeek, and they were not able to contact the seller in order to resolve the situation. They are obligated to check the tickets beforehand and verify they are the correct ones. Instead of giving me tickets for the game I ordered like it says in their policy, they offered me a refund for the money I paid. The refund they offered is not enough in order to afford the tickets I need, since the price has gone up from when they were initially purchased. I asked for a refund that will meet the current cost, but was denied it. Overall, the policy if this company is incorrect, since they refuse to do what it says. I was scammed out of my money, and a fun time with my family.

A popular music artist was coming to town and so I purchased tickets early through SeatGeek. The day before the show, I wanted to confirm the venue location and went to the website. There I saw tickets were still available. At nearly 25% of the price I paid! I contacted SeatGeek. They simply hid behind their policy that sellers can set the ticket price. Meaning they can and will allow sellers to jack up the price and rip people off. I requests a 50% refund. Denied. The only solution the offered was for me to sell my tickets on their platform. Yah! So I should rip off the next guy to offset my getting ripped off. I don't think so.

I purchased tickets to a baseball game on March 20, 2022. The seller on the SeatGeek website indicated they could transfer the tickets to me on March 31. Historically, electronic tickets are usually in my inbox by the end of the day I purchase them, but when they did not arrive in my email or my ballpark App, as was indicated, I decided to wait until the deadline the website had indicated. Of course, I still didn’t receive the tickets by then, so I reached out to their email support team. Leo indicated he would reach out to the seller to initiate the transfer. After a week with no results, I followed up. He indicated he will reach out again and escalate. Another week goes by, with no tickets.

I purchased event tickets March 9, 2020. It is now over 2 years since the date of purchase and my tickets have yet to be honored or refunded. The event I purchased the tickets for has now been rescheduled and SeatGeek still refuses to honor the tickets that originally purchased or issue a full refund. This is theft of service and is an act of malice. I spoke with customer service on numerous occasions about this matter and I am continuously provided false information in an attempt to get me off of the phone. This has been a nightmare and I would never suggest or recommend anyone to use seatgeek to purchase tickets for any event.

I bought a 4 ticket. And I tried to open the link and it didn’t work. I was told by the website it takes time for the ticket. I then waited. When I tried again I click on the link that took me to Ticketmaster. It did not work. So I contact Ticketmaster. And they told me they did not issue ticket reach out to Seat Geek. I did. It has been almost a month since I bought the tickets. No one has reached out to me. I have all my information. I gave them my information and they choose not to respond.

I purchased expensive tickets with the assurance the tickets were "100% returnable with no questions asked". When I attempted to return the tickets and process a refund I was informed I could receive a credit and return didn't actually mean return. This is patently misleading. I have asked and will continue to pursue a refund. This is so disappointing.

Event rescheduled for 3 months later due to Covid-19 and I was refused a refund or credit despite no longer being able to attend (I now have a newborn at home). In addition to that it took over a month for me to talk to someone to even list my tickets (so they never resold) because they got rid of their customer service phone line. They’re scamming families! Avoid SeatGeek!

I purchased hockey tickets in Sep 2021 for a game scheduled on Mar 21. The game was moved up to Jan 12. The change in schedule wasn't in control but informing their customers was. I would never expect the schedule to change by 70 days, as SeatGeek is very specific that downloading tickets is usually 48 hrs before the event. Recently, I was checking the status of my tickets only to find out that the game was played on Jan 12. I reached out to SeatGeek to say "Hey you didn't notify me" without providing any evidence they said they sent me an Email on Jan 4th which they didn't as I keep records of all my Email a minimum of one year including trash. Their response was short. To the point. "Sorry. Can't offer you anything" and have shut me down. So my advice use any other means to get tickets. SeatGeek are not Geeks as they can't even manage their own Email system.

I bought tickets in Sept. and the show was postponed until Feb. I was told by my CC co. that they were sent to the wrong email address...My email with .com.com. I wrote to SeatGeek and never heard back. My CC company said they said the tickets would be emailed to me 48 hrs before event. My CC co. gave me a phone # for them, which was not in service. I never got a response to my email. I wrote them a week before the concert and no response. They ended up blaming me for the wrong email address, stating that they didn't get back to me because they had a large volume of emails. BUT they won't refund me anyway, and will credit me for another show. I am going further to get a refund. If anyone is interested in doing this with me, email me at **. My name is Bobbi.

I purchased concert tickets from SeatGeek in September of 2019. The concert was postponed several times. Countless emails from SeatGeek assured me that the tickets were still valid for the new date of the concert. After not receiving tickets, I requested a refund, but was again assured the tickets were valid and a refund was denied several times.

Seat Geek should be avoided at all costs. I purchased tickets to Elton John for April of 2020. Rescheduled to March 2 of 2022. I no longer live near the venue and my daughter can no longer attend as they changed to weekday and she works and lives far away. Been trying for WEEKS to get my tickets (paid $1700 for them) as I sold them to a workmate. They say they are working on it with seller but tix never come. Insanity! They are MY tickets and they cannot produce them. One week until the concert. Never use them again. Very poor communication and no customer SERVICE. No number to call. Horrible business to deal with.

Upon the cancellation of the March 2020 Dallas Mavericks, SeatGeek issued a credit of $1494 to my account. They set up a 'promo code' for the $1216 balance, however, the code disappears after a single purchase of 2 tickets (their site does NOT allow multiple sets of tickets to be added to your Cart - a huge flaw in your system). The balance of $1216.08 then disappears. I battled for days to have them re-instate the remaining balance. I then was able to make a single purchase of $582.68 (after having to purchase multiple other tickets for the same event using cash - not the credit). SeatGeek STILL OWES ME $633. SeatGeek never responds in a timely manner in order for me to use these funds that are trapped in their system. SeatGeek stopped responding in Aug 2021. It is a ridiculous cycle. And it is ridiculous SeatGeek will not simply refund me the balance.

My SeatGeek account was hacked and someone took my $600 football game tickets. When I contacted SeatGeek they said there was nothing they could do and to contact my bank. My bank said that based on SeatGeeks' terms and conditions they were not able to refund me and told me to call SeatGeek back. I have spoken to 6 different representatives, all of which tell me a totally different story as to why I can't get a refund, and the last person I spoke with said they would get me a manager, which never happened.

SeatGeek sent me a link for tickets that I purchased last May, and the link went nowhere! I contacted them to find my tickets and they never resolved my issue, so I had to buy more tickets! There is no phone number to call! Thankfully I was able to dispute charge with my cc company.

I ordered tickets for a concert at Wells Fargo Arena on Valentine's Day. Upon checking the co-vid policy for the arena, I realized I would not be able to use the tickets. Within 10 minutes of ordering the tickets, I called for a refund due to the fact that I would not be able to use the tickets. I was told there is A STRICT NO REFUND POLICY. BUYER BEWARE. In hindsight, I should have checked first, however, a simple refund would have solved this problem as most reputable businesses would have done.

Buyers Beware!! Carefully read ALL policies for SeatGeek before you purchase any tickets, especially during the Covid-19 pandemic. Even though they give an option to sell thru them in lieu of a non-refund, it is very difficult, time consuming, and expensive. You will definitely lose money if you can not attend an event. I had Covid and was in quarantine around the time of the event during the big Dec/Jan Covid surge. I was not able to sell my tickets in time due to their difficult process with lacks easy to find information and their delays to respond from their end for information requests on how to do so. DO NOT USE SEAT GEEK!

I had 2 tickets in my cart and was filling out the order form. Each ticket had a fee of $90. When I went to make the purchase it said the tickets were no longer available. I selected new tickets that were $5 dollars more expensive. I purchased these but noticed the fee was now $146 per ticket. Feeling great urgency I bought these tickets before they also disappeared regardless of the 1000% increase in fee. I later reached out to Seat Geek and received an email several days later basically saying that fees vary. In my opinion, when a ticket price increases $5 and Seat Geek fee increases $56 that is unethical. I also felt it was predatory since the previous tickets suddenly vanished and I felt pressured to buy new tickets and just accept the increased fee or my new tickets would vanish.

I purchased tickets for an event...which was postponed the day of the event (we found out that night when we went to the event). The event was postponed to a date in which we could not make so I wanted to sell the tickets back on SeatGeek. Their software would not let me do that because the tickets were not "past the scheduled event date".

Just called to cancel my matinee tickets for today due to the blizzard. The representative put me on a short hold and got it done. She Indicated a refund should post to the original point of payment in 3-5 days. I will update this if I don't receive my refund. I will use SeatGeek to repurchase tickets to see the Book of Mormons in NYC.

Bought Elton John tickets in March of 2020 and then because of covid concert Was postponed not canceled. So I decided to sell my tickets got screwed on that with their fees but was glad I sold them. Concert was supposed to be tonight January 25th 2022 and now Elton has covid and concert will be postponed again to who knows when. Called seek called Seat Geek once again there's nothing they can do! Can't help me, can't get credit, have to sit and wait probably another year or until Elton cancels the concert so they have had my money and the other party's money for a year and a 1/2 but nobody knows where the money is and I cannot get paid money owed to me?!

Ordered tickets 2 months before event. Never received a email to get tickets. The day before the event got a cancelation of the tickets I never received. Seatgeek don't care. Overseas customer service that don't do jack. Never received a refund after several attempts. Don't get screwed by this company like I did.

I have had so many issues with SeatGeek. Unfortunately, my season ticket provider uses them so I can't avoid them. Their website and mobile sites are so inconsistent, you're unable to get codes on desktop. There are so many things completely overlooked...like a history of transactions. You can't cross check anything because they don't keep records. Better save your emails and take screenshots. They paid me over a week late when I sold tickets. I am beyond done with this company/service. Hopefully someone can take responsibility, show some integrity, and fix this mess.

I purchased athletic tickets in August of 2021 for the Ohio State Buckeyes game at Ohio Stadium in Columbus for the Nov. 20, 2021 game against Michigan State. The total amount I paid for two tickets was $597.48, a once in a lifetime purchase for my husband and me, as an anniversary gift. When we got to the game, we realized our view was severely obstructed by two large pillars in front of us, which prevented us from seeing most of the game. After the game, most of which we could not see, I emailed The Ohio State University Athletics Ticket Office and was told that our seats in B Deck were originally designated as OBSTRUCTED VIEW by Ohio State, the original venue. However, Ohio State could not control what was disclosed by SEATGEEK, a third party vendor.

I am based in Europe and I was planning to go to the US for an event. I booked my tickets through SeatGeek however the event was rescheduled. Therefore I am no longer able to attend. I would normally expect to get a refund however, the customer service asked me to sell my tickets through SeatGeek which by default is unacceptable! I had no other option to get my money back so I decided to do so. To my surprise, the SeatGeek systems require US mobile number in order to work and sell my tickets. Without a US mobile number, you cannot sell your tickets! When I contacted customer service about it, instead of issuing a refund, I was told to search on Google for an alternative platform to sell my tickets... If SeatGeek cannot support customers without US numbers, they should not be selling tickets outside the US. Bottom line is that if you do not have a US phone number, you should not be booking through SeatGeek!

I purchased WWE tickets as a Christmas gift and never received the tickets! I was patient as the notification said they may come 48 hours prior to the event. The event was held on January 1st and business offices were closed the day before and day of the event. I tried to reach out to customer service only to find no phone number. Only an archaic method of using a link. I received an notice from Hawks that the transfer expired the day after the event. Why on earth would I ever expect to receive anything from Atlanta Hawks when that is not the event I purchased? I am still receiving automated responses 5 days later from the customer service messages I sent. I am furious that I am out of $500+ dollars.

VERY UPSETTING .... Due to new Chicago restrictions we can no longer attend our event.... So instead of reimbursing us we now have to try to "sell" our tickets!!!! So STILL trying to sell for a lot less than we purchased!! DO NOT BUY THRU SEATGEEK!!!! Not Fair!!

Visiting Milwaukee from Southern California. Bought several tickets to the Bucks game via SeatGeek. I didn't know that it was only "pending". Apparently SeatGeek lets sellers post "bogus" tickets and can cancel for any reason, and without compensation to buyers. Now potential tickets from Ticketmaster are no longer available. Won't be doing business with SeatGeek again. Buyers beware.

I paid $851 for tickets to Hadestown. I got Covid and could not attend. SeatGeek would not refund my money. Their resale service is useless if you cannot attend. I notified SeatGeek and they do not care or have a refund policy.

Purchased one game ticket for upcoming Fiesta Bowl, Dec 9 2021. Never received a ticket in my account. Called SeatGeek the day before event. Customer rep attempted to reach out to person selling tickets. They never sent the email with the tickets. Filing a dispute with MasterCard to recover ticket cost. Why did I delay in contacting a rep. It is clearly marked on their website, tickets may be issued up to 24 hours before game time. Sitting in Arizona without ticket to Fiesta Bowl. Plenty of scalped tickets for sale. A lot less than what I paid on SeatGeek.

Never having given a review, this one needs to be made. After spending lots of bucks for two tickets to see Trans-Siberian Orchestra in Cleveland at 3:00, we were initially told that the tickets would be made available later. For two days and many hours, I could not get tickets with bar codes sent to my mobile, which is the only way admission can be made. I was sent an "acceptance," of the tickets by the vendor, but when the message came that they were being "transferred" to my phone, that never happened no matter how many times I tried. Of course there was no one to help me; "form" responses are no help. The concert begins in 45 minutes and we can't go now. We are out of our money, which is the worst part. Be wary of buying these from SeatGeek when you can't get what you paid for on the spot!

My email account got hacked, so I lost every email in my inbox and trash folders. Unfortunately, this included my tickets purchased through Seatgeek. Unlike every other ticket provider, seatgeek does not give you access to your tickets on their website. They'll send you an email with your tickets and that's that. This is where everything went wrong.

Seat Geek is UNRELIABLE and UNTRUSTWORTHY! I paid for AZ Cardinals Christmas day game tickets as a present for my son who drove in from Canada but never received them. We went to the game because Seat Geek indicated tix could be electronically delivered anytime up to the event start time. Seat Geek has a long standing common problem of not ensuring customers get their tickets. So common that they don't even have a customer service contact number. Seat Geek's response is not to refund your money, instead they refer you to your bank for refund.

I wish I could give zero stars. Bought tickets for $451 in Dec 2019, concert was postponed several times but SeatGeek said my tickets were still good. Went to concert Nov 4, 2021 and the tickets didn't work. Was told they were resold. Seatgeek didn't answer any calls that night and I emailed. Once I got a message back stating they got my email, never anything since. Multiple emails and a call where I waited 40 min on hold for someone who barely spoke English said they would launch an investigation, but received no follow up, no call, no email. Still nothing.

Avoid them at all costs. The tickets were advertised as $331 each. I knew tax would be added but they added $121 per ticket in fees. They brought the ticket price to $490 each! You can not reach anyone to get a refund. Criminal!

SeatGeek does not display its fees up front. SeatGeek will not refund you even if the event is rescheduled. It is nearly impossible to speak to a representative. Although they offer this option. SeatGeek has several Class Action Lawsuits against them. Stay away, I’m not sure why they are listed as reliable but Consumer Affairs may be sponsored by them. All the reviews are poor but it comes up on Google as reliable.

I understand businesses and employees have no control what has happened regarding Covid, but stealing money from people who have purchased tickets for events is beyond wrong. I bought tickets for a particular time in which suited me. Why shouldn’t I have the option to be refunded for an event versus having to wait over a year for it to be rescheduled and on a date I can’t even go? Then, to top it off, customer service is completely unreachable! I sat on hold for over an hour trying to reach someone via phone to either get assistance with selling or getting a credit to my account due to being unable to go to the rescheduled event that I was only give a 5 days notice for. I’m a nurse and have to plan things at least a month in advance.

I have NOT received my tickets for tonight's game. Miami Heat @ L.A. Clippers. I contacted SeatGeek customer service. (888) 506-4101. After an hour & a half I was connected to someone in the Philippines. The woman said she would call me back or email me no later than two hours before the game. (!!!) I signed up for all the apps she requested (SeatGeek, Ticketmaster, Clippers, AXS) but NONE of them show my tickets. I’m not sure if I’m waiting on an email OR for the tickets to "drop" into one of these apps..??

I purchased 5 tickets for the LA Chargers vs. Minnesota Vikings game at SoFi Stadium in Los Angeles on Sunday, November 14th through the online ticket exchange, SeatGeek. This transaction was completed using my son’s SeatGeek account and paid for using my Chase debit card. After the transaction was completed, there was no confirmation of the transaction; no email, no text message, nothing. The only evidence of the transaction was the $515.40 coming out of my Chase checking account.

I purchased tickets to a football game on 9/24/2021. The game was taking place on 10/2/2021 in California, which I live in Arizona. I received an email on 9/24 stating that my tickets have been confirmed. I then received an email a day prior that the tickets have been transferred and give at least 24 hours for another email. On the day of the game on 10/2/2021 I still haven't received my tickets. I tried to contact Seat Geek the day of the game and waited over an hour on hold. I eventually hung up after getting frustrated with the situation. I then sent several emails regarding my issue. I ended up buying tickets from Stub Hub, since I paid for a flight to go to California. Since that date I have been trying to get a refund with no luck!!!! VERY DISAPPOINTED WITH SEAT GEEK.

I don't usually post things like this, but I felt the need to share. My dad's 80th birthday is on Sunday and we purchased tickets for really good seats to the Dallas Cowboys vs. Denver Broncos game this Sunday as an extra special, once in a lifetime, birthday treat. I spent $4000 and we were so excited to go. Sadly, I got CoVID two weeks ago, and then my dad had to unexpectedly have an emergency heart surgery on Monday, followed by an Alzheimer's diagnosis on Tuesday. Given all of that, we decided yesterday we clearly couldn't go to the game.

Their story is that I sent the email wrong but that can't be. My phone has automatic email once I key in letters of my email, regardless I sent many emails after the 2 days I had not received any confirmation. It took them weeks to finally return my emails and they said that since I sent the email wrong on their part nothing could be done.. NEVER BUY TICKETS FROM THESE SCAMMERS!!

Customer service leads to an email address that never responds. There is no published number or anything of the sort so if you have any issues, there is no recourse for action. Horrible, I thought Ticketmaster was bad, at least you can call Ticketmaster. SeatGeek ignores you and you are left stuck. They HAVE NO CUSTOMER SERVICE, just help docs. Save your money, go to another site to sell or buy tickets. I bought World Series tickets and had an issue and now the event has passed.

I bought tickets to the Adronidack Thunder Oct 23rd game, when I click on accept tickets it comes back as "this transaction was declined ". All emails to company comes back with telling me how to find the tickets and never address the problem. Can't actually call anyone.

I bought 2 tickets for a comedy show in Chicago. When we scanned at the door the tickets were invalid and upon further investigation we were told they were sold multiple times. Basically I bought $180 worth of tickets that were not even mine to begin with as it was sold multiple times. Could not get into the show and had to drive back home. I recommend to not use.

They took my money and never sent the tickets. I got some shady message saying my tickets would be delivered outside the app and of course they never came. Seatgeek has so far refused to respond to all my emails and now a filing with BBB against them. Go with Ticketmaster or ANYONE else because this company is worthless. Do not trust them, they will disappoint you. I’m just so happy I didn’t spend more than what I did with them. Horrible moral code. Companies like these should be sued and put out of business.

SeatGeek is just a third party scalper. They add no value to your purchase whatsoever. I bought tickets for an event that the venue was selling through Ticketmaster at a much lower rate. SeatGeek offers no return option, you have to contact SeatGeek for them to contact TicketMaster for any changes, or to get your tickets early, etc. You can sell your tickets on SeatGeek, but you can also sell them on TicketMaster as well. Watch out for their ads on Google. Use venue-approved ticket services. There is absolutely no value that I can see from paying SeatGeek more for your tickets. You can only lose money unless you are selling your tickets for way more than they are worth. It's like Hotels.com without the discount. I spent $126 each on tickets the venue was selling for $95, then with all the fees, it ended up costing $350. Total scam.

Purchased two tickets to a college football game and received an email from Seatgeek confirming my purchase. 24 hours before the game I received an email telling me the seller was unable to deliver the tickets. Called Seatgeek’s so-called customer service and was on hold for over an hour. No one ever answered. Their “Guarantee” means nothing. DO NOT DO BUSINESS WITH THIS SCAM.

I purchased tickets for concert over $1000.00. Covid hit, concert rescheduled twice and now requires vaccine to attend. Policy says no refunds but says you can resell tickets. I've never received tickets, called multiple times left holding for hours only to be told I'd be called back and never received call back. Called again and no help. Terrible service. I do not recommend doing business with them

Updated on 10/23/2021: Today is the show date and NO tickets received. Been on the phone (they make it hard to find their phone number!) twice now. While they agree I never received the tickets by email or on my phone app, they want TIME to call venue to get them to DO it. They actually suggested I FLY us all to the venue and hope to get tickets TWO hours before the event! Still waiting for call from supervisor. They do not want to refund the $400. I refuse to incur travel expenses without tickets IN HAND. We are at a standoff. WORSE ticket middleman ever. With these delays you also cannot resell your tickets or give them away.

I purchased four tickets for Garth Brook's Oct 2nd concert at M&T Stadium on July 22, 2021 for a total of $853.96. The event was canceled mid August 2021. I have been emailing Seat Geek and only receive form emails. The emails state unusually high volume of requests, check back in 7days. Continued "general form" letters appear in my email after I make an inquiry. Unable to locate a live person anywhere??!!

Unfortunately, Zero stars was not an option. I purchased tickets almost 2 years ago for the Black Crowes. The Seller never foraged the tickets. SeatGeek has basically told me to go "piss up a pole" and a refund is not an option. Do Not... I repeat... Do Not use SeatGeek to purchase your tickets. Mark M

I bought tix for college football game. Was sent a link. The link expired super quickly. Tried for 3 weeks to get resolution via email support. No phone number listed. I finally found a phone number. The Seat Geek rep I finally talked to assured me the tix would be resent. They never were. I had to buy second set of tix n Stub Hub. Seat Geek refuses to refund me for the ticket although the customer service rep assured me that the link would be resent. Use StubHub or other service. They are the worst.

They owe me 3500 USD and there is non-existent customer service! I tried to buy several times tickets to Hamilton in NYC through SeatGeek. One time I managed to get one ticket but needed 3 so I kept trying. The website said the tickets I wanted were available every time again and again. They took my money but then sent me an email saying it was canceled and money will be back. It’s been a month and money is not back in my account. The worst thing is that there is none I can contact, they only send a genetic mail where they ask to go to read the FAQ but there is no answer about what to do in this case. Don’t buy through them.!!!

The fact that these scumbag scalpers are allowed to advertise on television is absolutely criminal. They encourage scalpers and allow them to, for all intents and purposes, STEAL tickets from true fans, then allow them to charge 3x the price. DON'T SUPPORT SCALPERS!!

I bought tickets to a football game, and while I was unsure about my ability to make the game, I continued with the purchase because the following language was on the purchase confirmation page: "Returnable until 4:25pm on Sept. 9; Return your tickets for no extra cost. No questions asked." On Sept. 8, I tried to return the tickets, only to find out that I was only able to swap the tickets for future credit. This was not explained at all on the purchase confirmation page. I tried to find a customer support email or number on the website, to no avail.

I bought Garth Brook tickets and he at first rescheduled his tour due to covid. I asked for a refund and they said they could only give me a promo code credit or I could use the tickets when the Tour/concert was back on. I explained I am 5 months pregnant and not able to go to a future show, but that changed nothing. Garth ended up canceling the tour so I asked again for a refund since there was now, no concert at all. They still refused. I paid 800 bucks for the two tickets and they could not deliver on that business transaction. It is illegal to keep someone's money when they gave it for a specific product and you no longer have that product. I do not want a credit, this company is shady and a scam.

Updated on 04/15/2022: My tickets were not delivered on time for my event. It has been over 8 months and I have not received a refund. I have not even had contact from the company to respond to my many requests for an update.

A ticket for an event was purchased and provided by SeatGeek that was not a valid form of entry to the event. Their Buyer Guarantee clearly states "Your tickets will provide valid entry to the event" and "If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund." SeatGeek was contacted immediately when the ticket arrived and was discovered to not be useable. The wristband came tightened to the point that it is not wearable and the design of the clasp is such that it is impossible to loosen once it is tightened. I waited on hold for a collective 4 hours, was hung up on and given the runaround for one week until they told me they would not offer a refund for their mistake nor provide a valid replacement ticket to the event. This business practice is nothing short of a scam. They do not honor their Buyer Guarantee and do not care about their customers, their time or their money.

Absolute disaster of a company. AVOID AT ALL COSTS! I really wish I had read these reviews before ordering tickets. My tickets were never delivered to me even though the app and their "customer service" said they were. "Princess", the inaudible support rep never called me back and we would up at Citi Field for a Met game with no tickets and out nearly $200. I tried calling them and waited for thirty minutes until game time and just ended up hanging up. I still have not heard back from them six hours later despite a promise that they would contact me. An absolute sham of a business.

Would give 0 stars if I could. I bought tickets two years ago for an event. They never arrived. Within 24hrs of the event, I spent 2 hours on hold waiting for a Customer Service rep. Never answered and I eventually gave up. I also sent two emails to their customer service email- never heard back. I can't even contact anyone to request a refund, so I spent $250 on absolutely nothing. I will never use this company again.

Purchased two tickets for a tennis match at Louis Armstrong stadium. Received multiple emails confirming order and then 5 weeks after purchase received notification of an error, seats in a different stadium.

Lo and behold out of nowhere Seat Geek refunded my money in full! I nearly fell out of my chair when I saw the surprise refund.... Good job guys, better late than never! Still docking 2 stars for the stomach-churning drama but at least you're honest!

Like many online vendors, prices are high so someone is making money. But customer service is awful when/if something goes wrong. They are overwhelmed and will keep you on hold forever without being able to help. Don't use these guys.

I purchased Rams/Bronco January 2022 tickets for a surprise 16th birthday for my son. The tickets were pricey, But after I checked out, I noticed the total was almost double! To my horror there was a $406/seat fee (for what I don't know). This info was not displayed on the purchase details. I contacted SeatGeek twice trying to find out info about the fee and options. They were extremely slow to respond and said - we're just a broker site. Didn't provide me with any way to escalate or contact the seller. At least Ticketmaster publishes their fees upfront!

I processed a purchase for US Open Tennis tickets for 4, in the amount of $3384. During processing, I was kicked out of their system. Thinking the transaction didn't go through, I purchased again the same 4 tickets (same seats, same day, same session). I found out later that I was charged twice, $3384 x 2 = $6768. I reached out to SeatGeek via phone and email. They will not refund one of the orders, even though it's a duplicate, for the same seats. Why would I purchase same seats, same session, and paid twice the amount? SeatGeek is dishonest!!! My lawyer is looking into this...Be WARNED, do not do business with this company.

I bought tickets in May 2021 for a concert in August 2021. As of today the tickets STILL haven’t been transferred to me and the concert is next week! I emailed SeatGeek and was Informed that I would get the tickets the DAY before the concert. I am unable to go and will have less than 24 hours to try and sell the tickets once I receive them (SeatGeek has given me no opportunity to swell them ahead of time either). I am EXTREMELY disappointed and I will NEVER use SeatGeek again. They have lost my business. I have bought tickets to many concerts, sporting events etc and have never seen tickets handled this way. Do not use this app!!

I purchased a pair of tickets directly from the box office via SeatGeek to the Bruce Springsteen on Broadway for August 2021. Unfortunately, I learned 16 days before the concert that I would not be able to attend and promptly set about trying to resell the tickets on the SeatGeek Marketplace as it appeared to be the most straightforward and simplest route since my tickets were digital. It has been a week since I tried to set up my account.

I bought 2 tickets together to an NFL game in Row 7. They sent me 2 tickets, 1 in Row 17 and one in Row 18. So my son (who is a minor) would have to sit by himself at an NFL game. I don’t think so. 7 emails and 4 hours of on hold time and support person didn’t care. Wasted $600. NEVER AGAIN.

I purchased MLB tickets on July 10th through SeatGeek and the tickets were never forwarded to my email as that is the way I was to obtain them. After driving 8 hours to see my son’s favorite team play, I never received the tickets and had to purchase more. I was out a lot of money and time trying to contact the company on my vacation. I sent numerous emails to the company with no helpful response (at least 48 hours in advance), and then called their customer service number. After holding for 40+ minutes, I spoke to a man named Ken, who told me that he would call me back after he spoke to the seller. Ken never called me back. Point of this story, DO NOT GET TICKETS FROM THIS SITE!! I know that I never will again, and I am telling everyone about my experience.

They are not a reputable company, they have multiple complaints due to not providing tickets after taking money from their customers. I spent over $1000 for a concert and when I contacted them they told me that my tickets were being delivered 100% guaranteed. When the time for the concert came, I never got the tickets and the customer service was dismissive and rude when trying to explain the incredible frustrating situation they put me through. Horrible experience.

WILL NEVER BUY TICKETS FROM SEATGEEK AGAIN EVER!!! Purchased US Open Tennis Tournament Tickets for two different dates (3rd SEP – 4 tickets bought and 6th SEP – 2 tickets bought) in two different ticket orders, specifically for Louis Armstrong Stadium. Received wrong tickets for both the orders. Can you believe it. Seller sent me tickets for Grandstand stadium instead of Louis Armstrong stadium for both orders. Seatgeek finally replied after few weeks, and they can’t help or get the tickets I initially purchased. They simply said sorry and offered to refund the money. This caused us a great deal of inconvenience as we booked our hotel room, and it ruined our entire plan. Now, the ticket prices have gone higher if I to re-purchase those tickets.

I am appalled at attitude that A.I. ins the cure all for all of life's woes. All it does is put the burden on the customer. Some they don't have to provide good service. Seat Geek is one of the most horrible experiences I have ever encountered. I paid almost $500 for two ticket to a high visibility SEC football game, and it has now been 2 months and I still don't have my tickets. Ownership changes when the money changes hands. I have owned those two tickets for two months now and I still have no tickets. I have asked for one of two things, my complete refund or my tickets.

I purchased two tickets to a Dodger game the day before the game. I never received an email with my tickets. I eventually went on to the website again and was directed to download the MLB application to find my tickets. This was not until 20 minutes before the game was to start and finally found my tickets. I live 45 minutes from the ballpark and wasted my time and money on these tickets. Since you are relying on the owner of the tickets to transfer them to you, avoid this service. It is not reliable. Cost me $135 bucks for nothing.

I purchased tickets for a show on July 31st. I got an email saying that the site didn't have my tickets yet but that they would be in touch with further instructions on when and where I could pick these tickets up. Three hours before the concert and I still had not heard anything, I call back to ask for an update. Customer service gives me the run-around, saying that they are trying to get in touch with the seller and they will keep me informed. One hour before the show and I have still heard nothing.

DO NOT USE SEAT GEEK!!!! DO NOT USE SEAT GEEK!!!!! YOU WILL REGRET IT!!!! I would give them a zero if it were an option. No customer service, rude, do not respond in a timely manner and they are unprofessional. I would not recommend you ever use them unless you want to lose your money, be taken advantage of and have no one respond via email, text, chat or phone. I lost $1000 from tickets purchased due to a reschedule, not a cancellation, due to Covid and then told I had to use them or sell them because it was not cancelled. When I tried to sell, no customer service allowed me to verify my payout method and it just sat there in a big black hole somewhere. I finally gave up and donated them to a local place in Boston to use or sell. This company is a joke.

Third Eye Blind concert ($72) cancelled in April 2020. Slightly Stoopid concert (used $72 credits + $15 extra = $87 total) cancelled in July 2021. No refund to credit card. Incredibly difficult to get to a customer service rep. Submitted support ticket 3 times, never heard back. Reached client support and they were very dumb, talked about email for 10 minutes and sent a screenshot of useless information about getting credits back. Very unknowledgeable.

I purchased tickets for the US Open tennis tournament for Louis Armstrong stadium. However the seller sent me tickets for the grandstand instead of Louis Armstrong stadium. I have emailed Seatgeek but have gotten no response. I would expect better service for the service fees I paid for these tickets.

I’ve been fighting this horrific company for over a year and a half now. I purchased tickets for a concert before Covid and then Covid happened and they have been postponing the concert indefinitely. Now it’s being postponed from June to August. I live in a whole different state. I bought the concert tickets for a birthday present that’s well past now and I’d like my money back. They won’t refund money because they say the show Has to be canceled. Well it’s been well over a year since the original show and I think this is **. Do not purchase from this place. They do not care about you the customer. They just get your money and run.

They managed to scam me in the most legal way possible. No tickets. No refund. Not coming back. $2000 down the drain. Customer service is even worse. They are a bunch of rocks behind the phone. STUB HUB!!!!

Sent me tickets to a completely different section than what I paid for on their site. Won't give you an option for a refund or to fix their mistake. No customer service whatsoever. Had to dig through Google to find some kind of phone number, that is never answered.

I bought multiple tickets for a MLB game in early 2020 and wasn't given notification until July that they are giving a credit. What good is a credit when everything is cancelled?? You had to notify them within 7 days of receiving that email, which I did. They just ignored it. Tried calling, etc, sent numerous emails over the next few months. They got to just keep hundreds of dollars and don't even have to give an explanation. It isn't just about being a terrible company, it is outright theft.

1st I'm not a crank; never did this before. 2nd I'm not stupid. I even went to college. I rated SeatGeek 1 star because there's no space for zero. I ordered two tix for Brewers 6/15 $57 each. The problems? Never notified about tickets after many many days. So I may have ordered 2x. I told them repeatedly I wanted 2 TIX not 4. The extra $78 was for nothing. Pure theft. They have two web pages. Each referring you to the other. Neither of any help. There's contact email address refers you back to the useless webpages. Of no use & no phone. They charged full price; $63 not $57. 24 hour guarantee? They came maybe 11 before, not 24. I have an hour and a half drive to the stadium. I told them over and over.

Bought tickets in May 2021 for an event in August 2021. I choose the section and row for said event. In June I noticed that the app said I would not receive my tickets until Jan 2022. I emailed twice with no response. In July I notice that my tickets have been renamed to parking passes! I email And get no response. I could not find their number on the app so I Google and find them. During the call the representative confirmed that my tickets are parking passes. I explain that I did not buy parking passes. He confirms that there are seats associated but that they are not seat tickets but parking passes and he’ll have to check with the inventory team to see if they have tickets for my event. He told me to ignore the app where it says I won’t have my tickets till January. I’ll have to wait till the day of my event to get my tickets/parking passes.

Could not even get a refund on a concert that was rescheduled a year and a 1/2 out that I could not go to. They would not sell my tickets for the price I asked and then I got absolutely no help with their customer service. I got screwed out of over a $100. Will never use them again.

Worst company ever. I tried to purchase tickets for an event. Web portal kept popping up saying "OH NO. Something went wrong." Find other tickets for this event. The charges went through anyways. One in the amount of $624.84 and the other for $639.06. I screened shot the error from their website as proof of purchase not going through. Their response was 'We sorry. Re-sell on our website". Even Though it was an IT issue on their end I still was not refunded this money. I had to dispute the charges with my credit card company and try to resell tickets. Do not buy tickets from them. Unscrupulous company.

Updated on 06/21/2021: I bought tickets to a hockey game that was cancelled. SeatGeek refuses to accept that this is true and will not refund my money. I have been contacting them for 53 days. It has been over a month since they last responded to my emails. I filed a claim with our credit card company and interestngly enough they found the time to respond right away to them that "their goods were as described and received in good condition." Not being able to go to a game that was cancelled but still having to pay does not seem to fit this description. I'm still fighting to get my money back for goods not delivered. It is very difficult though when the customer service won't acknowledge the problem. Do not ever use this company.

I purchased the tickets for a concert for our anniversary and the concert was rescheduled to June 25th 2022. A whole year later so I wanted my money back...Good luck. They will not give you money back. So if you buy tickets and they're canceled, you're out all your money.

Purchased concert tickets. Concert rescheduled and eventually canceled. Requested refund from "Rod" in Customer Service. Promised refund and never received it. Filed complaint with Attorney General's office.

I purchased tickets to a hockey game. That game was never played and never rescheduled. The season is now over. I have contacting SeatGeek for 41 days. They have failed to attempt to refund my money.

I was looking for ticket to a sporting event in a city on an upcoming trip. Was looking over different websites and stopped on SeatGeek. Their site is easy and user-friendly. Even better they offer seat views from each area to help make your choice easier. I found an area and clocked to add my card and purchase the seats. When receiving the email from them about my purchase I realize the date of the event was wrong. I reviewed the website for customer service phone number to call and explain my mistake. Of course, most companies make it difficult to find a human being and number to contact for service. So, the option was submit an email and they will gladly get back to you. After not receiving an email back later, I Google contact phone number. I call in order to get help in fixing my easy mistake and assistance to order the proper tickets which are way more expensive than these here I bought.

I was on their site for Springsteen on Broadway tickets since Tuesday uninterrupted from my browser. At noon today when they went on sale my screen automatically said I was being put in the queue, then a few minutes later I was in line. It's 1:23 pm and my in-line bar hasn't moved I have no idea if I'm still in line because it says do not refresh. I can see on the other scalper sites people already asking up to $7304 for tickets. So They must be letting the profiteers in first somehow. No way they are doing this fairly. I don't believe it and it's annoying not getting an update saying you are still in line. I'm starting to miss the days of waiting out front and pushing and elbowing.

I have used Seatgeek before and it was cool. This time was not. I ordered tickets to the 2021 Memorial Tournament and received my tix at 3 p.m the day of. Needless to say I didn't get a chance to see the event I bought tix for. I ordered the tix 4 days before the event and was told that I would receive them the day before. I have tried several times to inquire about a refund only to end up in an endless loop of frustration. I will never use the service again because of this incident. Sorry seatgeek. You got me once. Never again.

Never received the ticket that I purchased through SeatGeek. I tried to reach out to them, but never got a response. I asked that they refund the cost of the ticket, but they've yet to do it. Don't use SeatGeek - it's a ripoff!

Bought tickets to a Red Sox game on 3/10/21. Went into the app to see if my tickets were there and it said the game was canceled. The game is not canceled, I could go right back into a different screen and buy the tickets for 1.5 times what I had already paid. Received no notification of any kind regarding the “cancelled” game. Sent an email on 05/15/2021 and received a form style reply on 05/19/21 asking me to go to the help center on their website. The email also said if my issue was not resolved after searching within the help center, which I had already done thoroughly, to reply to their email. I replied immediately. It is six days later and no reply from SeatGeek. Our event is in three days and all we want is the tickets that we already paid for. The game is not canceled!

I have bought tickets for the Eagles Raiders game in Vegas this year with all of my friends and I have yet to hear anything back from them regarding if my tickets are valid or if I will be receiving them. I need to hear back from them when I will be receiving my tickets and if they are valid. I don’t want to fly out to Vegas and not have my tickets and disappoint my friends. Please get back to me SeatGeek if you are seeing this.

Stay away! Customer service will never contact you back! I ordered tickets for a UFC event and was told my tickets would arrive 72 hours before the event. Then I was told that SeatGeek didn't have my tickets but that I bought my ticket through seatgeek by ways of AXS. AXS shows that I never purchased tickets and no one wants to take ownership. AXS says to contact seatgeek and no one from seatgeek wants to contact me back except the app telling me to contact AXS. I spent over 1,000 dollars on tickets and the event is this Saturday. I still have NO tickets! What a fraud!!!!

I flew from North Carolina to Texas, one of the reasons for my travels was to attend a Rangers game in Arlington. I had not received my tickets but everything online said they can sometimes come the day of, so I waited. Once there was about 2 hours until my game, I emailed. I attempted to "chat" on the website and everyone was offline. I called. I waited for 30 minutes and didn't get to speak to anyone. I did everything the site said. I searched every term they suggested, in my spam/junk/deleted. I did not receive them.

Do not purchase tickets through SeatGeek. I purchased 2 Yankee tickets 1 month prior to the scheduled game and was told that the tickets were going to be emailed via Ticketmaster and never got them. SeatGeek says all over their website that you may receive tickets 24 hours before and even the day of the event so I was not concerned. Then the night before, I emailed SeatGeek on a standard form that keeps popping up as there are absolutely no phone numbers to contact anyone. Never got an email response. Then, I dug really deep and got a phone # and waited on hold for over an hour. The person that finally took the call had me check emails, apps, etc., and the tickets were not there. Now, I was still home and it was 1/2 before game time and I told him that I would like a refund or credit for another game. He told me that he could not do either of those. I hung up and handled it through AMEX. Lesson learned.

Terrible experience! I bought 4 tickets for Rockets/Warriors game in Houston two months ahead of time. I live in Indiana and we bought round trip flights. They guaranteed we’d get our tickets in time for the event so don’t be worried if you haven’t gotten them 24 hours beforehand. Well we flew down and as the hours drew closer with no tickets I called 3 times and was on hold waiting to speak with someone for over an hour each time. They couldn’t get me the tickets I bought and also couldn’t get similar ones because it was now two hours before the game. That game was the whole reason we flew to Houston. I asked for refund and to pay for my flights or something and they refused to do more than 120% of what I paid for the tickets. It wasn’t anywhere close to what we spent to fly down there for 4 people. I will never use SeatGeek again because they can’t actually guarantee anything. If this happens when you travel a long distance you’re just screwed.

I place an order of nearly $900 for two tickets for a college football game in November. This order was placed in early February. I have called several times and the call terminates after 15 minutes. It gets old, I want my tickets. If the company touts you'll receive the tickets 24 hours prior, I will be out of town travelling to the Alabama for the game from New Hampshire. I need the tickets sooner so I can ensure I have them prior to my departure...think about this!! You can do better than zero customer service and delivering the product 9 months late. Refund my money and run a better business.

Made a purchase of 2 UFC tickets coming up in May. Despite SeatGeek’s “buyer guarantee,” there have been extensive reviews of people either never receiving a full refund on cancelled/postponed events or ever even receiving their tickets. The last thing I want to do is fly to Texas from CA to an event that I may not even be getting into. And waiting to get the tickets within 24 hours or day of the event is completely absurd.

I have Seat Geek account for Cavaliers. Works great for attending and transferring, however I have unsuccessful selling. Set up all the required information, received message stating can’t sell while seller information is being verified. It’s been over a week, still getting the message so wound up eating tickets! Sent email requesting assistance, promised response within 72 hours, have heard nothing. No number to call. Very frustrating.

I purchased two comedy tickets for my provider for a Christmas present ($268.50) and have yet to receive these. Being foolish; yet having faith I purchased two tickets for NASCAR for my father and I having a TWO HOUR window for delivery. OVER TWENTY hours later I left a complaint about my experience and they sent me only ONE TICKET and had the gall to mark my email as delivered with the two. I had to transfer to my mother for printing, she was able to receive the one ticket.

I ordered two sets of four SEC Championship mobile tickets from Seatgeek, the first set of four came instantly as expected and promised the other four hit endless delays. Meanwhile my invited guests could not book air and hotel while waiting for tickets to come. We had endless emails (complete documentation) and many calls with unfulfilled promises So plans were aborted and friends uninvited. The explanation by Seatgeek was that acting simply as middlemen they could not control their ticket source, Ticketmaster. Cancellation of the unfulfilled order was refused, and a disputed charge with AMEX ensued. Should the dispute with AMEX fail, I intend to look into further actions through my company’s Council as a matter of principal.

Updated on 11/30/2021: I am a Canadian who purchased tickets to a concert in Georgia when in Georgia two years ago. The concert was Andre Rioux... Never happened.. delayed ..delayed.. $666 paid and no refund…I would award zero stars if I had that option.

I bought game 7 tickets to the World Series through SeatGeek for the Dodgers vs Rays. The good news the Dodgers, my hometown team won. The bad news I could not go see them in person. I read SeatGeeks guarantee if there was not a game 7 they would refund me my money. A week goes by, no refund. Two weeks go by, still no refund. So I email SeatGeek who emailed me verbatim "you will receive the email within 3 to 4 weeks since this is the process to follow for all events canceled due to COVID issues." To my knowledge that while Justin Turner did have a positive COVID test game 7 did not occur because the Dodgers had won the World Series and thus was impossible to happen. And the 3 to 4 weeks was just to receive the option for a refund.

We ordered NCAA college football tickets through this site for a game. We never received our tickets. We have contacted their customer service multiple times and they don’t honor buyer back guarantee. Don’t waste your money.

Purchased 4 tickets to a football game thru Seatgeek. Tried numerous times to access tickets thru the link Seatgeek sent & kept getting an error. Tried changing password to access website, that didn't work either. Contacted seat geek who kept sending links to change password. After the 3rd attempt, representative stated there was a problem with their system. After missing 1st quarter & part of 2nd, was able to get the seating location so ticket office at stadium could print our tickets. Seatgeek refused to refund partial or fees considering we missed part of game due to fault with them. They stated since tickets were received, no refund. Horrible experience, will never use them again.

I will never use SeatGeek again or recommend that anyone else use it! It is absolutely impossible to speak to anyone regarding a refund of the purchase price of 4 tickets to The Rolling Stones concert in Minneapolis in May. The concert has not been cancelled only "postponed" to who knows when! SeatGeek was very happy to sell the tickets but now refuse to even speak to me about the situation. I've emailed the company several times only to get the standard response that is found in their FAQs.

I purchased about $1000 in tickets for an event in March which was obviously cancelled due to COVID. I tried to be patient and understanding that it would take a while to get a refund. I contacted them 6 or 7 times asking for an update. The concert was cancelled but they insisted it would get rescheduled so they wouldn't do anything about my money. Long story short I finally get an email stating the acknowledge the concert is canceled and I will get a credit towards my account. I call and ask them to change it to a direct return of my money which they do but will now take 30 - 45 days. It's now October. I've been out $1000 for 8 months now. This should be illegal to keep people's money this long for services not rendered. Will never purchase through them again.

I didn't get a refund since March. $659 bucks!! I left and online review and was promptly contacted and assured I would get my money refunded in 30 days. They were so apologetic. LOL - no money and it's been over 30 days. Liars. Just check out their other reviews. This is how they operate. Their apologies and lies about refunds are so unprofessional and crooked.

SeatGeek is the worst ticket reseller that I've ever used. I purchased tickets to a Billy Joel concert that was scheduled for June of 2020. Due to the pandemic that concert wasn't canceled, it was rescheduled to December 20, 2020. This wasn't ideal as our vacation plans were schedule for June and not December however, we thought we could make it work. Unbelievably, this event was just rescheduled to February of 2022. What? You have to be kidding me? I immediately requested a refund but was told I couldn't have one because it was reschedule.

We received an email on 6/30/20 promising a full refund in 2-3 weeks and were told we had to 'do nothing' as the purchase price would be refunded to the credit card on file because the event was canceled. It is now August 27th and 5 emails later we are being told 30-45 more days until we receive our refund well over $1,000. This company lies and does not honor their written contractual guarantee. Do not trust them!!!

I purchased NFL tickets for 2020 and the event has since been cancelled. The email stated that I would receive a credit for my purchase but that if I wanted a cash refund to respond within 7 days. I've responded twice so far and have gotten nothing from them. There is NO phone number to call and no person to talk to. VERY frustrated and pissed off. I just want my money back.

I was denied refund for concert tickets because it was postponed & not cancelled. It is a shame that SeatGeek is not providing refunds for concerts that have been postponed out a year or more. There is no way to know if I will be able to attend the rescheduled concert date in a year, or sell my tickets on my own (as they suggest), or be able to collect the equivalent amount for full price that I spent on the tickets. I think they are taking advantage of the customers, the very people who keep their business afloat, during a vulnerable and unprecedented time with the corona pandemic at hand. I received refunds for flights, hotels, Vegas shows, restaurant reservations, and other postponed concerts through TicketMaster.

I do not recommend SeatGeek ticket service. I have been waiting for a $1,100 refund on tickets paid for and never received on an event that was ultimately cancelled. I have only received emails from their “no-reply” url giving me 7 days to select optional tickets. No offer to make good on their money back guarantee or a person to talk to. Use Ticketmaster or StubHub to protect your investment.

Seat Geek did eventually refund my purchase but it took months. I honestly cannot recommend them over other ticketing sites as the time and effort it took me to finally get in touch with someone was unacceptable. Not having a customer service phone number to actually speak to someone is frustrating and is not something I would want to deal with again. While I appreciate them finally doing the right thing, I cannot say I would ever want to risk going through something like this again with their company.

I bought tickets for a Brewer's game back in February for a game in May. I emailed on April 10th regarding a refund and was told that I could not get a refund because the game was not canceled. I then received an email on June 3rd stating that the game was canceled so I would now receive a credit to my account for a different game. The credit is not in my account. I reached out three different times and they will not resolve my issue. I am out my money as they won't refund it or give me a credit on my SeatGeek account.

My out of town event was cancelled due to the Coronavirus. I wanted a refund for my cancelled event, instead I received a credit that expires in a year. I don't live in a major sports market and I don't believe I'll be going to any events for the foreseeable future. Here is the timeline: 6/12 - I received an email that my event was cancelled. 6/22 - I opened a support case to get a refund instead of a credit. 6/25 - I received an email reply that stated that since I didn't respond within 7 days that I could not get a refund.

Louisville City FC vs. Birmingham Legion FC. These tickets have never been reimbursed. I understand due to Covid the event was delayed, however, now I am no longer able to attend nor will I with these current health concerns, so I feel that money I spent should be refunded instead of being held. I've been out of work almost 3 months now and the money could be used to pay a bill or buy groceries.

I requested my refund on 5/26/20 for (3) each MLB tickets. Cost: $225.36 - Order number **. I never received the tickets as the game was postponed in March and cancelled in May. I requested my refund on 5/26/2020 and was told I would receive my refund no later than June, 26th. Today, (6/25/20) after several calls to customer service. A "customer service supervisor" Alan; told me that refunds will be issued in 45 days? What? I asked Alan (the fake customer service supervisor) to escalate my call to the Seat Geek's Accounting Department and he refused.

Absolutely the worst. They come off as so friendly. "Money back guarantee! Buy with confidence." All marketing BS. They dont give a rat about you. I had my tickets cancelled due to covid. A Global pandemic mind you. All over their site, "If your event is cancelled, you'll get a refund", "Buy with confidence", "Trust us". After my tickets were cancelled by the State of New York, under and Emergency Order, I inquired about a refund. I waited 3 months for a response. The response. No refund. "You can sell them at on the secondary market." Literally. Im not even making that up. The tickets were cancelled, the date of the event is passed, and my resolution, according to them, is to sell the expired tickets on ebay. All I can say is, I was a fool to use this company. I should have known better. If you use them, well...

I purchased 2 tickets to a Cleveland Cavaliers game in February of 2020. Due to COVID-19 the game was postponed for months but I wasn’t worried because I was supposedly backed by the buyer guaranteed that claims a full refund. Unfortunately the game was finally canceled in June but instead of Seat Geek refunding my money they issued me a credit towards other events that I am not interested in attending especially since we are still practicing social distancing. I am VERY disappointed because I could really used MY money that has been stolen from me and seat geek can die slow.

Can I please speak to a manager/supervisor? I understand there are a high number of returns but I would hope that someone can look into my account and expedite my refund request. It's now been 2.5 months since my event should have been played...$600 OF MY MONEY BEING HELD! I'm moving cross country on the 30th of June and as you can imagine it will be expensive $3500.. MY $600 would sure be helpful. I'm almost begging at this point... All customer service and communication has been horrible to this point.

I bought tickets in September 2019 for a concert originally scheduled in April 2020. Concert postponed until August 2021! I paid $400 for 2 tickets and they will not give refund. By concert date they will have had money for almost 2 years! Pathetic!

My recommendation to everyone is, STAY AWAY at all costs. I purchased tickets for Harry Styles for my daughter in November 2019, concert was postponed till October 2021 and they refuse to refund my $571.00. This was to be a graduation gift before she leaves the state for medical school. This is the biggest joke I’ve ever heard of.

This is the first time I have ever purchased tickets from SeatGeek. On February 3, I bought 10 tickets for the SF Giants and CO Rockies baseball game on April 23. The game was cancelled because of the coronavirus. I received excellent communication from SeatGeek and specific instructions on how to receive a 100% refund. When I called, Marian was the most helpful person I could ask for. She was kind, sweet, and easy to understand. Thank you SeatGeek for an outstanding experience!

My friends and I purchased almost $1,500 in tickets to the Motley Crue stadium tour kickoff in Jacksonville. The event has been postponed, and they are refusing to refund our money, because it wasn't cancelled. We were lucky to all be able to take some days off work at the same time to go, we have no way of knowing if we will all be able to make arrangements to attend a concert that is next year sometime. So know we have this money that is just in limbo, that we cannot get returned!!!! So many other companies that have a no refund policy have adjusted it and made exceptions due to COVID, it is very unprofessional of SEATGEEK not to do the same. This was my first time using this company and my last, I will also advise anyone I know to shop elsewhere. I selected one star because it wouldn't let me give zero stars! STOP HOLDING OUR MONEY HOSTAGE.

I bought tickets for game, the game was then cancelled for Covid. Whoever sold me tickets on here bought them at Ticketmaster. Ticketmaster emailed me and said they have given the original ticket holder their money back, however I still have no refund.

My concert was cancelled back in May due to the COVID-19 pandemic and I had not received my refund since the announcement. I decided to call SeatGeek customer service and they were very reassuring that I would get my refund within the next week.

The people were great. However, the interface for selecting either a refund or seatgeek credit did not ask for a confirmation of the decision. I accidentally clicked the credit option, and once that was done there was no confirmation to ensure that it was what I intended to do. Because of that, I spent a considerable amount of time trying to get customer service to understand the issue and reverse it (which is apparently not easy). There should be a decision confirmation page on the refund decision page. The people were great, the user interface was the issue.

I purchased tickets in February for a concert on May 26th of this year the concert was rescheduled for September 29th of this year. Now the concert has been postponed indefinitely. SeatGeek will not help me get a refund nor will they give me the tickets. They said my only option was to resell the tickets when and if the concert was rescheduled but at this point I don't even have any tickets in hand to sell if I wanted to. During this crisis there are many companies that are working with people but SeatGeek is not one of them and they do not care. There are plenty of companies that their normal policy is not to give refunds and they are giving people refunds during this crisis.

Rolling Stones tickets. I want a refund! I bought the tickets because my family was going to be here from Europe. They are not coming now. So their tickets won’t be any good. The gentleman on the phone was awesome and friendly. But he said I couldn’t get a refund because the concert was postponed not cancelled. With the COVID19 I think they should refund my money. I need that cash now. I’m a barber in Michigan and my shop has been closed since March 16. I could use that cash to pay bills and rent, buy groceries. I’m still out of work. Please consider giving me a refund. Lisa

NHL ticket refund. Kris provided excellent customer service in a very quick manner. She is an asset to your corporation. Now it is up to the corporation to follow through and provide refunds in a timely manner. This is my first experience with SeatGeek and I will definitely use your service in the future.

Seatgeek has stated they would provide me with a refund and has not delivered. I purchased tickets Nov 25th for $1300+. My event was canceled the first week of April and still no refund. Their website's guarantee means nothing. My emails to them from April 5th to April 23rd were ignored when finally an email from them on April 24th said I would get a refund within 30 days and no refund has come in. I will never use them or services like theirs (ticket reseller site) every again.

The Weeknd postponed his concert unfortunately. I am very unhappy that I am locked in for one year. I wouldn't mind waiting the year But I am getting married on that date. I paid a lot of money for those tickets and I highly doubt I will be able to get what I paid for them because of your NO REFUND POLICY.... I will never purchase tickets from you guys again. I have friends that it went through Ticket Master and they are getting fully refunded... They are in my wedding party. This situation is very frustrating.

Rollings Stones Concert, San Diego, CA. I am seeking a full refund for 2 tickets, $748.00. I do not plan on traveling anywhere, especially via airlines, and coronavirus effects/restrictions will most likely be around for next 2 years. When purchasing my concert tickets, I was not informed SeatGeek was a 2nd party for actual event vendor. I cannot sell my tickets to anyone while coronavirus is active. CONCERT VENDOR NEEDS TO REIMBURSE DESPITE THEIR PLANS TO RE-SCHEDULE.

I bought tickets to Swanlake. Cancelled due covid19 for April 16 at the Detroit opera house... I need my money for food and bills and they have not returned it and can't be contacted... I will never buy from SeatGeek. They are liars and thieves when the world is most vulnerable.... I will continue to put a bad review everyday until I receive my refund.... Pls stop sending future advertising.

The Bachelor. I wanted a refund. It is only in postponed mode. I have been off my job for 2 months because I have compromised conditions which puts me in much danger of contracting COVID-19. I need the money.

STAY AWAY! I purchased hockey tickets through Seat Geek. They promise that the tickets will be DELIVERED in time for the performance or your money back. I NEVER received my tickets and I missed the game! A third party NOT associated with Seat Geek told me that my seats were available a few days prior to the game but the download failed and they were not able to deliver my tickets. Seat Geek refused to refund my money so I requested that the charge be reversed on my credit card. Seat Geek is now fighting me tooth and nail to keep that money even though they know their 3rd party source failed to deliver my tickets. Folks, this is NOT Ticketmaster. It isn't Stub Hub either. The other sellers DELIVER the tickets. STAY AWAY!

Bucks tickets. Brandon made it very clear and explained situation excellent about my refund for game tickets. Would have liked to went to game but the unfortunate situation with covid. Stopped that. Was worried I would lose my money., but we got it figured out. Thank you.