SeatGeek Reviews

1st I'm not a crank; never did this before. 2nd I'm not stupid. I even went to college. I rated SeatGeek 1 star because there's no space for zero. I ordered two tix for Brewers 6/15 $57 each. The problems? Never notified about tickets after many many days. So I may have ordered 2x. I told them repeatedly I wanted 2 TIX not 4. The extra $78 was for nothing. Pure theft. They have two web pages. Each referring you to the other. Neither of any help. There's contact email address refers you back to the useless webpages. Of no use & no phone. They charged full price; $63 not $57. 24 hour guarantee? They came maybe 11 before, not 24. I have an hour and a half drive to the stadium. I told them over and over.

Bought tickets in May 2021 for an event in August 2021. I choose the section and row for said event. In June I noticed that the app said I would not receive my tickets until Jan 2022. I emailed twice with no response. In July I notice that my tickets have been renamed to parking passes! I email And get no response. I could not find their number on the app so I Google and find them. During the call the representative confirmed that my tickets are parking passes. I explain that I did not buy parking passes. He confirms that there are seats associated but that they are not seat tickets but parking passes and he’ll have to check with the inventory team to see if they have tickets for my event. He told me to ignore the app where it says I won’t have my tickets till January. I’ll have to wait till the day of my event to get my tickets/parking passes.

Could not even get a refund on a concert that was rescheduled a year and a 1/2 out that I could not go to. They would not sell my tickets for the price I asked and then I got absolutely no help with their customer service. I got screwed out of over a $100. Will never use them again.

Worst company ever. I tried to purchase tickets for an event. Web portal kept popping up saying "OH NO. Something went wrong." Find other tickets for this event. The charges went through anyways. One in the amount of $624.84 and the other for $639.06. I screened shot the error from their website as proof of purchase not going through. Their response was 'We sorry. Re-sell on our website". Even Though it was an IT issue on their end I still was not refunded this money. I had to dispute the charges with my credit card company and try to resell tickets. Do not buy tickets from them. Unscrupulous company.

Updated on 06/21/2021: I bought tickets to a hockey game that was cancelled. SeatGeek refuses to accept that this is true and will not refund my money. I have been contacting them for 53 days. It has been over a month since they last responded to my emails. I filed a claim with our credit card company and interestngly enough they found the time to respond right away to them that "their goods were as described and received in good condition." Not being able to go to a game that was cancelled but still having to pay does not seem to fit this description. I'm still fighting to get my money back for goods not delivered. It is very difficult though when the customer service won't acknowledge the problem. Do not ever use this company.

I purchased the tickets for a concert for our anniversary and the concert was rescheduled to June 25th 2022. A whole year later so I wanted my money back...Good luck. They will not give you money back. So if you buy tickets and they're canceled, you're out all your money.

Purchased concert tickets. Concert rescheduled and eventually canceled. Requested refund from "Rod" in Customer Service. Promised refund and never received it. Filed complaint with Attorney General's office.

I purchased tickets to a hockey game. That game was never played and never rescheduled. The season is now over. I have contacting SeatGeek for 41 days. They have failed to attempt to refund my money.

I was looking for ticket to a sporting event in a city on an upcoming trip. Was looking over different websites and stopped on SeatGeek. Their site is easy and user-friendly. Even better they offer seat views from each area to help make your choice easier. I found an area and clocked to add my card and purchase the seats. When receiving the email from them about my purchase I realize the date of the event was wrong. I reviewed the website for customer service phone number to call and explain my mistake. Of course, most companies make it difficult to find a human being and number to contact for service. So, the option was submit an email and they will gladly get back to you. After not receiving an email back later, I Google contact phone number. I call in order to get help in fixing my easy mistake and assistance to order the proper tickets which are way more expensive than these here I bought.

I was on their site for Springsteen on Broadway tickets since Tuesday uninterrupted from my browser. At noon today when they went on sale my screen automatically said I was being put in the queue, then a few minutes later I was in line. It's 1:23 pm and my in-line bar hasn't moved I have no idea if I'm still in line because it says do not refresh. I can see on the other scalper sites people already asking up to $7304 for tickets. So They must be letting the profiteers in first somehow. No way they are doing this fairly. I don't believe it and it's annoying not getting an update saying you are still in line. I'm starting to miss the days of waiting out front and pushing and elbowing.

I have used Seatgeek before and it was cool. This time was not. I ordered tickets to the 2021 Memorial Tournament and received my tix at 3 p.m the day of. Needless to say I didn't get a chance to see the event I bought tix for. I ordered the tix 4 days before the event and was told that I would receive them the day before. I have tried several times to inquire about a refund only to end up in an endless loop of frustration. I will never use the service again because of this incident. Sorry seatgeek. You got me once. Never again.

Never received the ticket that I purchased through SeatGeek. I tried to reach out to them, but never got a response. I asked that they refund the cost of the ticket, but they've yet to do it. Don't use SeatGeek - it's a ripoff!

Bought tickets to a Red Sox game on 3/10/21. Went into the app to see if my tickets were there and it said the game was canceled. The game is not canceled, I could go right back into a different screen and buy the tickets for 1.5 times what I had already paid. Received no notification of any kind regarding the “cancelled” game. Sent an email on 05/15/2021 and received a form style reply on 05/19/21 asking me to go to the help center on their website. The email also said if my issue was not resolved after searching within the help center, which I had already done thoroughly, to reply to their email. I replied immediately. It is six days later and no reply from SeatGeek. Our event is in three days and all we want is the tickets that we already paid for. The game is not canceled!

I have bought tickets for the Eagles Raiders game in Vegas this year with all of my friends and I have yet to hear anything back from them regarding if my tickets are valid or if I will be receiving them. I need to hear back from them when I will be receiving my tickets and if they are valid. I don’t want to fly out to Vegas and not have my tickets and disappoint my friends. Please get back to me SeatGeek if you are seeing this.

Stay away! Customer service will never contact you back! I ordered tickets for a UFC event and was told my tickets would arrive 72 hours before the event. Then I was told that SeatGeek didn't have my tickets but that I bought my ticket through seatgeek by ways of AXS. AXS shows that I never purchased tickets and no one wants to take ownership. AXS says to contact seatgeek and no one from seatgeek wants to contact me back except the app telling me to contact AXS. I spent over 1,000 dollars on tickets and the event is this Saturday. I still have NO tickets! What a fraud!!!!

I flew from North Carolina to Texas, one of the reasons for my travels was to attend a Rangers game in Arlington. I had not received my tickets but everything online said they can sometimes come the day of, so I waited. Once there was about 2 hours until my game, I emailed. I attempted to "chat" on the website and everyone was offline. I called. I waited for 30 minutes and didn't get to speak to anyone. I did everything the site said. I searched every term they suggested, in my spam/junk/deleted. I did not receive them.

Do not purchase tickets through SeatGeek. I purchased 2 Yankee tickets 1 month prior to the scheduled game and was told that the tickets were going to be emailed via Ticketmaster and never got them. SeatGeek says all over their website that you may receive tickets 24 hours before and even the day of the event so I was not concerned. Then the night before, I emailed SeatGeek on a standard form that keeps popping up as there are absolutely no phone numbers to contact anyone. Never got an email response. Then, I dug really deep and got a phone # and waited on hold for over an hour. The person that finally took the call had me check emails, apps, etc., and the tickets were not there. Now, I was still home and it was 1/2 before game time and I told him that I would like a refund or credit for another game. He told me that he could not do either of those. I hung up and handled it through AMEX. Lesson learned.

Terrible experience! I bought 4 tickets for Rockets/Warriors game in Houston two months ahead of time. I live in Indiana and we bought round trip flights. They guaranteed we’d get our tickets in time for the event so don’t be worried if you haven’t gotten them 24 hours beforehand. Well we flew down and as the hours drew closer with no tickets I called 3 times and was on hold waiting to speak with someone for over an hour each time. They couldn’t get me the tickets I bought and also couldn’t get similar ones because it was now two hours before the game. That game was the whole reason we flew to Houston. I asked for refund and to pay for my flights or something and they refused to do more than 120% of what I paid for the tickets. It wasn’t anywhere close to what we spent to fly down there for 4 people. I will never use SeatGeek again because they can’t actually guarantee anything. If this happens when you travel a long distance you’re just screwed.

I place an order of nearly $900 for two tickets for a college football game in November. This order was placed in early February. I have called several times and the call terminates after 15 minutes. It gets old, I want my tickets. If the company touts you'll receive the tickets 24 hours prior, I will be out of town travelling to the Alabama for the game from New Hampshire. I need the tickets sooner so I can ensure I have them prior to my departure...think about this!! You can do better than zero customer service and delivering the product 9 months late. Refund my money and run a better business.

Made a purchase of 2 UFC tickets coming up in May. Despite SeatGeek’s “buyer guarantee,” there have been extensive reviews of people either never receiving a full refund on cancelled/postponed events or ever even receiving their tickets. The last thing I want to do is fly to Texas from CA to an event that I may not even be getting into. And waiting to get the tickets within 24 hours or day of the event is completely absurd.

I have Seat Geek account for Cavaliers. Works great for attending and transferring, however I have unsuccessful selling. Set up all the required information, received message stating can’t sell while seller information is being verified. It’s been over a week, still getting the message so wound up eating tickets! Sent email requesting assistance, promised response within 72 hours, have heard nothing. No number to call. Very frustrating.

I purchased two comedy tickets for my provider for a Christmas present ($268.50) and have yet to receive these. Being foolish; yet having faith I purchased two tickets for NASCAR for my father and I having a TWO HOUR window for delivery. OVER TWENTY hours later I left a complaint about my experience and they sent me only ONE TICKET and had the gall to mark my email as delivered with the two. I had to transfer to my mother for printing, she was able to receive the one ticket.

I ordered two sets of four SEC Championship mobile tickets from Seatgeek, the first set of four came instantly as expected and promised the other four hit endless delays. Meanwhile my invited guests could not book air and hotel while waiting for tickets to come. We had endless emails (complete documentation) and many calls with unfulfilled promises So plans were aborted and friends uninvited. The explanation by Seatgeek was that acting simply as middlemen they could not control their ticket source, Ticketmaster. Cancellation of the unfulfilled order was refused, and a disputed charge with AMEX ensued. Should the dispute with AMEX fail, I intend to look into further actions through my company’s Council as a matter of principal.

Updated on 11/30/2021: I am a Canadian who purchased tickets to a concert in Georgia when in Georgia two years ago. The concert was Andre Rioux... Never happened.. delayed ..delayed.. $666 paid and no refund…I would award zero stars if I had that option.

I bought game 7 tickets to the World Series through SeatGeek for the Dodgers vs Rays. The good news the Dodgers, my hometown team won. The bad news I could not go see them in person. I read SeatGeeks guarantee if there was not a game 7 they would refund me my money. A week goes by, no refund. Two weeks go by, still no refund. So I email SeatGeek who emailed me verbatim "you will receive the email within 3 to 4 weeks since this is the process to follow for all events canceled due to COVID issues." To my knowledge that while Justin Turner did have a positive COVID test game 7 did not occur because the Dodgers had won the World Series and thus was impossible to happen. And the 3 to 4 weeks was just to receive the option for a refund.

We ordered NCAA college football tickets through this site for a game. We never received our tickets. We have contacted their customer service multiple times and they don’t honor buyer back guarantee. Don’t waste your money.

Purchased 4 tickets to a football game thru Seatgeek. Tried numerous times to access tickets thru the link Seatgeek sent & kept getting an error. Tried changing password to access website, that didn't work either. Contacted seat geek who kept sending links to change password. After the 3rd attempt, representative stated there was a problem with their system. After missing 1st quarter & part of 2nd, was able to get the seating location so ticket office at stadium could print our tickets. Seatgeek refused to refund partial or fees considering we missed part of game due to fault with them. They stated since tickets were received, no refund. Horrible experience, will never use them again.

I will never use SeatGeek again or recommend that anyone else use it! It is absolutely impossible to speak to anyone regarding a refund of the purchase price of 4 tickets to The Rolling Stones concert in Minneapolis in May. The concert has not been cancelled only "postponed" to who knows when! SeatGeek was very happy to sell the tickets but now refuse to even speak to me about the situation. I've emailed the company several times only to get the standard response that is found in their FAQs.

I purchased about $1000 in tickets for an event in March which was obviously cancelled due to COVID. I tried to be patient and understanding that it would take a while to get a refund. I contacted them 6 or 7 times asking for an update. The concert was cancelled but they insisted it would get rescheduled so they wouldn't do anything about my money. Long story short I finally get an email stating the acknowledge the concert is canceled and I will get a credit towards my account. I call and ask them to change it to a direct return of my money which they do but will now take 30 - 45 days. It's now October. I've been out $1000 for 8 months now. This should be illegal to keep people's money this long for services not rendered. Will never purchase through them again.

I didn't get a refund since March. $659 bucks!! I left and online review and was promptly contacted and assured I would get my money refunded in 30 days. They were so apologetic. LOL - no money and it's been over 30 days. Liars. Just check out their other reviews. This is how they operate. Their apologies and lies about refunds are so unprofessional and crooked.

SeatGeek is the worst ticket reseller that I've ever used. I purchased tickets to a Billy Joel concert that was scheduled for June of 2020. Due to the pandemic that concert wasn't canceled, it was rescheduled to December 20, 2020. This wasn't ideal as our vacation plans were schedule for June and not December however, we thought we could make it work. Unbelievably, this event was just rescheduled to February of 2022. What? You have to be kidding me? I immediately requested a refund but was told I couldn't have one because it was reschedule.

We received an email on 6/30/20 promising a full refund in 2-3 weeks and were told we had to 'do nothing' as the purchase price would be refunded to the credit card on file because the event was canceled. It is now August 27th and 5 emails later we are being told 30-45 more days until we receive our refund well over $1,000. This company lies and does not honor their written contractual guarantee. Do not trust them!!!

I purchased NFL tickets for 2020 and the event has since been cancelled. The email stated that I would receive a credit for my purchase but that if I wanted a cash refund to respond within 7 days. I've responded twice so far and have gotten nothing from them. There is NO phone number to call and no person to talk to. VERY frustrated and pissed off. I just want my money back.

I was denied refund for concert tickets because it was postponed & not cancelled. It is a shame that SeatGeek is not providing refunds for concerts that have been postponed out a year or more. There is no way to know if I will be able to attend the rescheduled concert date in a year, or sell my tickets on my own (as they suggest), or be able to collect the equivalent amount for full price that I spent on the tickets. I think they are taking advantage of the customers, the very people who keep their business afloat, during a vulnerable and unprecedented time with the corona pandemic at hand. I received refunds for flights, hotels, Vegas shows, restaurant reservations, and other postponed concerts through TicketMaster.

I do not recommend SeatGeek ticket service. I have been waiting for a $1,100 refund on tickets paid for and never received on an event that was ultimately cancelled. I have only received emails from their “no-reply” url giving me 7 days to select optional tickets. No offer to make good on their money back guarantee or a person to talk to. Use Ticketmaster or StubHub to protect your investment.

Seat Geek did eventually refund my purchase but it took months. I honestly cannot recommend them over other ticketing sites as the time and effort it took me to finally get in touch with someone was unacceptable. Not having a customer service phone number to actually speak to someone is frustrating and is not something I would want to deal with again. While I appreciate them finally doing the right thing, I cannot say I would ever want to risk going through something like this again with their company.

I bought tickets for a Brewer's game back in February for a game in May. I emailed on April 10th regarding a refund and was told that I could not get a refund because the game was not canceled. I then received an email on June 3rd stating that the game was canceled so I would now receive a credit to my account for a different game. The credit is not in my account. I reached out three different times and they will not resolve my issue. I am out my money as they won't refund it or give me a credit on my SeatGeek account.

My out of town event was cancelled due to the Coronavirus. I wanted a refund for my cancelled event, instead I received a credit that expires in a year. I don't live in a major sports market and I don't believe I'll be going to any events for the foreseeable future. Here is the timeline: 6/12 - I received an email that my event was cancelled. 6/22 - I opened a support case to get a refund instead of a credit. 6/25 - I received an email reply that stated that since I didn't respond within 7 days that I could not get a refund.

Louisville City FC vs. Birmingham Legion FC. These tickets have never been reimbursed. I understand due to Covid the event was delayed, however, now I am no longer able to attend nor will I with these current health concerns, so I feel that money I spent should be refunded instead of being held. I've been out of work almost 3 months now and the money could be used to pay a bill or buy groceries.

I requested my refund on 5/26/20 for (3) each MLB tickets. Cost: $225.36 - Order number **. I never received the tickets as the game was postponed in March and cancelled in May. I requested my refund on 5/26/2020 and was told I would receive my refund no later than June, 26th. Today, (6/25/20) after several calls to customer service. A "customer service supervisor" Alan; told me that refunds will be issued in 45 days? What? I asked Alan (the fake customer service supervisor) to escalate my call to the Seat Geek's Accounting Department and he refused.

Absolutely the worst. They come off as so friendly. "Money back guarantee! Buy with confidence." All marketing BS. They dont give a rat about you. I had my tickets cancelled due to covid. A Global pandemic mind you. All over their site, "If your event is cancelled, you'll get a refund", "Buy with confidence", "Trust us". After my tickets were cancelled by the State of New York, under and Emergency Order, I inquired about a refund. I waited 3 months for a response. The response. No refund. "You can sell them at on the secondary market." Literally. Im not even making that up. The tickets were cancelled, the date of the event is passed, and my resolution, according to them, is to sell the expired tickets on ebay. All I can say is, I was a fool to use this company. I should have known better. If you use them, well...

I purchased 2 tickets to a Cleveland Cavaliers game in February of 2020. Due to COVID-19 the game was postponed for months but I wasn’t worried because I was supposedly backed by the buyer guaranteed that claims a full refund. Unfortunately the game was finally canceled in June but instead of Seat Geek refunding my money they issued me a credit towards other events that I am not interested in attending especially since we are still practicing social distancing. I am VERY disappointed because I could really used MY money that has been stolen from me and seat geek can die slow.

Can I please speak to a manager/supervisor? I understand there are a high number of returns but I would hope that someone can look into my account and expedite my refund request. It's now been 2.5 months since my event should have been played...$600 OF MY MONEY BEING HELD! I'm moving cross country on the 30th of June and as you can imagine it will be expensive $3500.. MY $600 would sure be helpful. I'm almost begging at this point... All customer service and communication has been horrible to this point.

I bought tickets in September 2019 for a concert originally scheduled in April 2020. Concert postponed until August 2021! I paid $400 for 2 tickets and they will not give refund. By concert date they will have had money for almost 2 years! Pathetic!

My recommendation to everyone is, STAY AWAY at all costs. I purchased tickets for Harry Styles for my daughter in November 2019, concert was postponed till October 2021 and they refuse to refund my $571.00. This was to be a graduation gift before she leaves the state for medical school. This is the biggest joke I’ve ever heard of.

This is the first time I have ever purchased tickets from SeatGeek. On February 3, I bought 10 tickets for the SF Giants and CO Rockies baseball game on April 23. The game was cancelled because of the coronavirus. I received excellent communication from SeatGeek and specific instructions on how to receive a 100% refund. When I called, Marian was the most helpful person I could ask for. She was kind, sweet, and easy to understand. Thank you SeatGeek for an outstanding experience!

My friends and I purchased almost $1,500 in tickets to the Motley Crue stadium tour kickoff in Jacksonville. The event has been postponed, and they are refusing to refund our money, because it wasn't cancelled. We were lucky to all be able to take some days off work at the same time to go, we have no way of knowing if we will all be able to make arrangements to attend a concert that is next year sometime. So know we have this money that is just in limbo, that we cannot get returned!!!! So many other companies that have a no refund policy have adjusted it and made exceptions due to COVID, it is very unprofessional of SEATGEEK not to do the same. This was my first time using this company and my last, I will also advise anyone I know to shop elsewhere. I selected one star because it wouldn't let me give zero stars! STOP HOLDING OUR MONEY HOSTAGE.

I bought tickets for game, the game was then cancelled for Covid. Whoever sold me tickets on here bought them at Ticketmaster. Ticketmaster emailed me and said they have given the original ticket holder their money back, however I still have no refund.

My concert was cancelled back in May due to the COVID-19 pandemic and I had not received my refund since the announcement. I decided to call SeatGeek customer service and they were very reassuring that I would get my refund within the next week.

The people were great. However, the interface for selecting either a refund or seatgeek credit did not ask for a confirmation of the decision. I accidentally clicked the credit option, and once that was done there was no confirmation to ensure that it was what I intended to do. Because of that, I spent a considerable amount of time trying to get customer service to understand the issue and reverse it (which is apparently not easy). There should be a decision confirmation page on the refund decision page. The people were great, the user interface was the issue.

I purchased tickets in February for a concert on May 26th of this year the concert was rescheduled for September 29th of this year. Now the concert has been postponed indefinitely. SeatGeek will not help me get a refund nor will they give me the tickets. They said my only option was to resell the tickets when and if the concert was rescheduled but at this point I don't even have any tickets in hand to sell if I wanted to. During this crisis there are many companies that are working with people but SeatGeek is not one of them and they do not care. There are plenty of companies that their normal policy is not to give refunds and they are giving people refunds during this crisis.

Rolling Stones tickets. I want a refund! I bought the tickets because my family was going to be here from Europe. They are not coming now. So their tickets won’t be any good. The gentleman on the phone was awesome and friendly. But he said I couldn’t get a refund because the concert was postponed not cancelled. With the COVID19 I think they should refund my money. I need that cash now. I’m a barber in Michigan and my shop has been closed since March 16. I could use that cash to pay bills and rent, buy groceries. I’m still out of work. Please consider giving me a refund. Lisa

NHL ticket refund. Kris provided excellent customer service in a very quick manner. She is an asset to your corporation. Now it is up to the corporation to follow through and provide refunds in a timely manner. This is my first experience with SeatGeek and I will definitely use your service in the future.

Seatgeek has stated they would provide me with a refund and has not delivered. I purchased tickets Nov 25th for $1300+. My event was canceled the first week of April and still no refund. Their website's guarantee means nothing. My emails to them from April 5th to April 23rd were ignored when finally an email from them on April 24th said I would get a refund within 30 days and no refund has come in. I will never use them or services like theirs (ticket reseller site) every again.

The Weeknd postponed his concert unfortunately. I am very unhappy that I am locked in for one year. I wouldn't mind waiting the year But I am getting married on that date. I paid a lot of money for those tickets and I highly doubt I will be able to get what I paid for them because of your NO REFUND POLICY.... I will never purchase tickets from you guys again. I have friends that it went through Ticket Master and they are getting fully refunded... They are in my wedding party. This situation is very frustrating.

Rollings Stones Concert, San Diego, CA. I am seeking a full refund for 2 tickets, $748.00. I do not plan on traveling anywhere, especially via airlines, and coronavirus effects/restrictions will most likely be around for next 2 years. When purchasing my concert tickets, I was not informed SeatGeek was a 2nd party for actual event vendor. I cannot sell my tickets to anyone while coronavirus is active. CONCERT VENDOR NEEDS TO REIMBURSE DESPITE THEIR PLANS TO RE-SCHEDULE.

I bought tickets to Swanlake. Cancelled due covid19 for April 16 at the Detroit opera house... I need my money for food and bills and they have not returned it and can't be contacted... I will never buy from SeatGeek. They are liars and thieves when the world is most vulnerable.... I will continue to put a bad review everyday until I receive my refund.... Pls stop sending future advertising.

The Bachelor. I wanted a refund. It is only in postponed mode. I have been off my job for 2 months because I have compromised conditions which puts me in much danger of contracting COVID-19. I need the money.

STAY AWAY! I purchased hockey tickets through Seat Geek. They promise that the tickets will be DELIVERED in time for the performance or your money back. I NEVER received my tickets and I missed the game! A third party NOT associated with Seat Geek told me that my seats were available a few days prior to the game but the download failed and they were not able to deliver my tickets. Seat Geek refused to refund my money so I requested that the charge be reversed on my credit card. Seat Geek is now fighting me tooth and nail to keep that money even though they know their 3rd party source failed to deliver my tickets. Folks, this is NOT Ticketmaster. It isn't Stub Hub either. The other sellers DELIVER the tickets. STAY AWAY!

Bucks tickets. Brandon made it very clear and explained situation excellent about my refund for game tickets. Would have liked to went to game but the unfortunate situation with covid. Stopped that. Was worried I would lose my money., but we got it figured out. Thank you.

I purchased two tickets to Boston Calling from SeatGeek in December 2019. In March 2020, the event was cancelled due to Coronavirus, and the venue initiated a process to offer refunds to their customers. It states on the front page of their website that the event is cancelled. Boston Calling is an annual music festival that happens every year, with different artists and bands each year.

I have been hearing stories of people not getting refunded for concerts that got canceled. During this difficult time, finances are the last thing anyone needs to worry about. I was happy about receiving a full refund.

After going back and forth for a postponed show with SeatGeek, as of today I still haven't received tickets I purchased January 13th. I would never use this service again. Exchanging emails for the past 2 months with no resolution, I'll have to wait until 2021 for the rescheduled show and hope I get my tickets. Stick to the reputable services Ticketmaster or Stub Hub for resale tickets as I don't think I'll see my $765 or tickets anytime soon from SeatGeek. :(

Seatgeek charges about 30% for its "delivery fee". This is terrible. Wish I knew that before I bought tickets. Talk about usury!!!! I would have been better off by using the National Football League team's website.

I would highly recommend NOT buying tickets with SeatGeek. My review echoes the words of plenty of other reviews you will read on here. I have been completely let down and misled by this company, which makes me questions their legitimacy. They claim to be a marketplace - I bought two tickets, but I cannot have them until 24 hours before the show. So, who's selling tickets that you cannot have on a legit marketplace? What if I want to resell the tickets that I bought? Nowhere on their site did SeatGeek inform me that I would not have the tickets when I was purchasing them. It said, I would receive the tickets 3 days, after the purchase - Not true.

I had a set of tickets that the event was cancelled for and a set that hasn't been cancelled yet. Rocky explained it all and guided me thru the process. Ticketmaster won't even let you talk to a person. You are seriously the best!!! I will NEVER buy tickets from anyone but you ever again. We have tickets for so many shows this summer (Dead and Co, Harry Stiles, Volbeat, Sammy and The Circle, Backstreet Boys) but from now on you will be the only app on my phone to purchase tickets. Total class, thank you!!!!

I bought some expensive tickets for my wife and friends to see the Eagles, and they were great seats and almost $3000. Probably worth it I thought at the time, when I bought them sept 2019 for a march 2020 date. Good friend, awesome seats with our own bathroom, etc....So virus hits, they say moved to sept 2020...Hey, no big deal...

Spend almost $400 on 2 tickets to an NBA game that was suppose to take place in Atlanta mid March. Was going to take my son flying in from NY. Because of Covid 19 the game was cancelled. I have made numerous attempts to get my money back. All I get are belittling email responses that the game has been rescheduled. However, I have asked twice for the date and time of this rescheduled event with no information provided. As apparently that they have information that both the state of Georgia and the NBA itself do not have! The NBA is nowhere near restarting the season. The current plan is that maybe the teams would be, if their home state’s permit, allowed limited team practice starting May 1st. Meaning not as a team but individually. Then the NBA stated a two week mini training camp for readiness. Then still likely not fans at games.

John was very quick and knowledgeable when helping me complete my request to have my credit card refunded for the cancelled event. John was very friendly and helpful and answered all my questions regarding this issue as well as the inquiries about how to handle this issue with future potentially cancelled events. Thanks John!

We had a trip of a lifetime planned for our family to New York in April over Easter. We bought tickets to Elton John on 14 April, and basketball at Madison Square Gardens on 10 April. The tickets were expensive and with us travelling on the South African Rand, they cost even more. The dates have come and gone, and despite repeated attempts to reach SeatGeek to request a refund, there has been nothing forthcoming. Every single vendor, hotel, airline company concerning our trip has either given us a voucher or a refund. Why is Seatgeek hanging onto everyone's money without refunding or communication - Covid could go on for a year, but in any event - there should be a guarantee to their customers to get a refund for what they haven't received? We cannot afford to lose this money. They are holding everyone to ransom by staying quiet and using automated responses instead of being honest.

I have been waiting for my refund since the beginning of February... before the refunds and cancellations for COVID-19 were even rumored! I have contacted customer support 3 times and they guaranteed a refund in 3-4 weeks two months ago. Terrible!!

In February 2020 I purchased tickets to the Glorious Sons concert in Ottawa March 28th 2020 as a present for my boyfriend. Due to Covid 19 the concert was cancelled. I emailed SeatGeek April 14th well after the date because I haven’t heard anything from seat geek about the concert, yet there was an official statement from Glorious sons that the event was cancelled and that refunds are available at point of purchase.

I had great difficulty opening a secondary SeatGeek account because I couldn't input my one and only cell phone number, which was tied to my original seatgeek account. I had to put my wife's cellphone on my original account to add my cell phone to the new account. My wife can now never have her own seatgeek account because her cell phone number has been used. Please explain why you cannot re-use a cell phone number? Thank you.

I purchased 3 tickets in the tune of $330 to an NHL game between the Los Angeles Kings and Anaheim Ducks that was suppose to take place on 3/14/2020. A couple days before the event, the event was cancelled due to COVID-19. I received an email that my money will be refunded. Now SeatGeek is saying that the event was postponed even though the NHL season is over in April. They will not refund my $330 and are telling me to sell my own tickets once the games resume. This was a birthday present for my 18 year old Godson who is going away to college this summer. I don't have a need for 3 tickets to an NHL game down the line and SeatGeek should not force me to sell my own tickets while they hold onto my money. People need $ for food and rent with all that's going on but SeatGeek does not care. You can call it "postponed" but we all know the event is cancelled. Shame on you!

I purchased 2 tickets for my wife and I to see Kenny Chesney on 4/18 in Arlington, Tx. Roughly three weeks ago, Kenny publicly stated he was cancelling all of his events for 2020. I have asked for a refund from SeatGeek, and they have repeatedly stated that his concert is merely postponed. That, for that reason, they don't need to, or aren't willing to refund. It's Coronavirus for heavens sake. People are dying in the streets, but Seatgeek wants to hold onto your money instead of doing the right thing, and automatically refunding. DO NOT DO BUSINESS WITH SEATGEEK.COM.

I have never dealt with such an unprofessional and unethical company. I bought 7 tickets to the Spurs-Nets game on March 6th in three separate orders. The first four were perfect, the last three never came. I accepted the offer from the seller and was directed to my Ticketmaster account. The tickets never showed up. I could not find the 800 number and tried and tried to contact them. After proving to them that the tix were never in my Ticketmaster app they tell me that since the tix were sent by the seller they will not offer me a refund. They expect me to pay for tickets that were never sent. I had to purchase the missing tickets on StubHub. I disputed the charge with my CC company. Never again will I use this crooked company!

Knowing on what is going on in the world today many events had to be cancelled. Everyone is affected by this and to have an actual person respond to your concern over funds was quite very unexpected. Thank you so much for addressing my concerns. Will definitely continue to purchase tickets through SeatGeek..

With this worldwide COVID crisis many events have been cancelled/rescheduled however I was told I can't get a refund yet until the date passed, with makes no sense. Especially with this economic crisis we will be facing I don't think it's fair.

Do not purchase any tickets from this app. You will not get a refund unless the event you purchased for is cancelled. I purchased tickets to an MLB game then the coronavirus happened. My app still says I have active tickets to that game. The tickets have not been released to me and the game was supposed to be on 3/27. According to SeatGeek, the new 2020 schedule is out for the baseball team. When I go to look for that team’s schedule on the team website, all the games say TBD. I reached out to SeatGeek explaining my predicament and how if their announcements were accurate, we absolutely cannot attend that event due to my guy being gone for military training and us not living anywhere near the stadium. They basically said I’m SOL.

I purchased tickets for Brian McKnight from SeatGeek in December. SeatGeek policy stated that in the event the concert is postponed or cancelled they would contact you. Well Coronavirus caused a lot of events to be postponed or cancelled. Event date, 3-19-20, today, still no contact from SeatGeek. So, I contacted them at 888-506-4101 to speak with someone about a refund. It took the guy a while to find out that the event was postponed. Now mind you, SeatGeek still has not contacted me to let me know this event date had changed, even though I have an email stating that they would in such an event.

The Sacramento Kings game I attempted to attend was initially postponed, but the Kings website sent out a tweet that all sales would be refunded at the point of purchase. However, SeatGeek's website indicates all NBA games are considered postponed and they'll keep us posted as they get updates. Well an update was in the day after the event. It's been a week and they still never contacted me back about refunding my tickets.

The app works great, prices are decent and it’s easy to buy and view your tickets. It just sucks that it got cancelled, but I am glad I still have my tickets and will be notified when news comes out about the concert.

I absolutely love SeatGeek and I always refer my friends and family because I always get good deals for my son and I. However, I am a little bit disappointed I haven't gotten a refund yet for the game that was scheduled for March 14th, 2020. I understand that is out of your control that it was canceled and I'm not blaming you for that but at this point, I doubt that the game is going to be rescheduled and that the NBA is going to be back anytime soon. So, at this point I would just like for SeatGeek just to reimburse me.

I placed an order for tickets to the A10 tournament at Barclay’s in Brooklyn on March 12th, but due to the COVID-19 outbreak the games and tournament were canceled. I was unable to attend and also haven’t received my refund just yet.

I recently purchased tickets for the rodeo. Due to the COVID virus outbreak and there being mention to not go to crowded areas due to the spread I was not able to go to this event. I have two autoimmune disorders and this would have made me way more susceptible to get the virus. I contacted Seat Geek about getting a refund on this as the DAY AFTER my event took place someone was diagnosed with the virus and was at the event. Seat geek informed me that they could not refund my ticket as it took place before it was "officially shut down" only by a day or so and I think this is absolutely selfish and absurd that they are not willing to refund this but to tons of others! I will never again purchase tickets from this site and I will not recommend it to anyone. I will be reaching out to speak to someone further about getting this refunded as I spent hundreds of dollars on this event and it was a natural disaster that made me not go.

Hello, Recently the NBA was suspended due to the current national crisis. I would like to request a refund for the tickets that I purchased prior to this emergency. I believe I deserve a refund, because this situation is unprecedented and out of my control. Thank you, Jordan **

Arizona Coyotes tickets. Normally I would give 5 stars but due to the corona virus pandemic the 2 games I purchased tickets for on the 11th and 14th of march were postponed. However being in the military I'm supposed to PCS (move) this coming week to Alaska so I will not be in Arizona anymore when they finally bring the games back. However due to the mass amount of game cancellations they told me I'm unable to get a refund for the tickets. And my only option is to try and sell the tickets. So pretty much I'm out 400$ I spent because I know how hard it's going to be to sell the tickets and I'm moving so I can't use them.

Bought tickets to Kenny Chesney opening date in Arlington TX for my wife for her Birthday on April 18 2020. Just looked and show is postponed due to Coronavirus which is understandable. However when I called Seatgeek to see about refund, since I live out of state and new date whenever it is announced won't work without a ton of extra money for airfare to get back to Arlington, I was told they won't refund for this situation. Any other business or company out there is refunding for this situation with coronavirus. StubHub is offering refunds along with companies that are in other business fields. I understand things happen but with airfare, hotel and everything else bought for that weekend and now can't use, the no refund for a national emergency situation is beyond me. DON'T USE SEEKGEEK FOR PURCHASES!!!

Game has been cancelled. Process to check out was fine and I had no problems. The app ran smoothly but ever since the game has been suspended I haven’t had any correspondence from SeatGeek about whether or not I will get a refund. The only thing I have read is a tweet that is saying I may or may not have a refund depending on a set of rules that are too complex for a person to know.

Bought tickets through SeatGeek for the March 12 NHL game between Arizona Coyotes and Vancouver Canucks and the NHL Season was cancelled, nobody has contacted me about what happens to my money as we live in Manitoba and we can’t obviously come back for a different date so this is very disappointing as I am out almost $500 Canadian dollars.

I recently attend The American Rodeo Finals in AT&T Stadium. My tickets were a fantastic bargain. Never having been in the venue before, I didn’t realize I would be as far away from the action as I was, but the Jumbotron, made up for it. So did being seated on the Club level.

I purchased surprise birthday tickets for my daughter. Location of seats are good. Nowhere did I see or realize the tickets would not be made immediately available until it was time to checkout. Now I understand from conversation with Joe/sales tech that it could be up to 2 days before the event that I receive tickets. Quite uncomfortable with possibility of things going awry.

The NHL decided to suspend all games due to the coronavirus, but SeatGeek will still not issue a refund for the tickets we paid for. We are going to have to go through the hassle of doing a chargeback with our card company just to get our money back.

I purchased tickets the motorcycle race in Austin that was canceled due to the Coronavirus. The vendor released an official statement that refunds would be processed. After contacting SeatGeek I was told that the refund would not be honored. I replied with a copy of the official statement and was told that Seatgeek would contact the vendor to confirm. This terrible company responds verifying that the vendor would honor the refund, but that Seatgeek would not. So Seatgeek just jerked me around for 4 hours only to lie about even attempting to resolve my issues.

The transition itself went super smoothly, I bought the tickets and they were transferred within 24 hours through email. The seat options given were plentiful and at a range of price levels. The pictures allowed the best ability to see where exactly the seats were located and which view was more preferable. My only concern is if the game is cancelled would we receive a refund due to the 2 week delay.

I recently purchased tickets to a NBA game through Seat Geek. And due to the suspension of the regular season. I called about my refund. The rep and supervisor said "they are waiting on the venue to cancel the events." Tell me where does that make sense? There won't be any games! So how are they waiting on the venue to cancel when the NBA has already suspended the rest of the regular season? I will NEVER USE SEAT GEEK to make a purchase for an event ever! Pure TRASH! And the customer service is very poor to say the least! I didn't want to give any stars, but you have to give something in order to leave a review! Personally I would rather give them a 0 on stars!

I saw on Facebook that the city council member said the rodeo was being cancelled. I immediately told my fiancée who had purchased the tickets for me as a birthday gift. I was nervous at that point because I did not know whether or not it was true or not. We called Seat Geek and Alan listened and stated that he had not heard of the cancellation. HOWEVER it’s not what he said. It is how he said it and in such a calm way. PLUS he just LISTENED and REASSURED us that there are policies in place for these type of situations. That really made me trust this venue and will purchase my tickets in the future to seat geek. This was my first time dealing with this company AND definitely will not be my last time????

Using SeatGeek was simple and easy. I enjoyed finding a great deal on some good seats. However, last night the event was cancelled so I'm anxious to see when and how I get my money refunded. I'm trusting that SeatGeek will handle everything with professionalism and efficiency.

This is the second time ordering from SeatGeek and both times it was a very positive and pleasant experience. Everything is very straightforward and very easy to understand. I have only good things to say about this app.

I haven’t attended the concert yet, but I have used y’all before and I was never disappointed. I always get my tickets on time. I never had had a problem with anything on the website and it has never been a problem using the tickets.

I was in the process of trying to remove a linked email address from a personal account, replacing it with another email address, and then placing the removed email address onto one of our Corporate Sponsor accounts. The reason I cannot rate the SG service higher is because the frontline CX staff currently does not have the ability to assist with this, and the request must be fulfilled by someone else, and this process can take 24+ hours to complete.

Parking - Big 12 Basketball Tournament. As long as the parking works when we arrive I will be happy. The process with Seat Geek has been good. I am watching closely to make sure order ** arrives when it is supposed to.

My ticket order had gotten lost in the shuffle between hard copy or email or mobile and my not-too-savvy tech self couldn't find them anywhere. My heart sank when I saw 'shipped' but had not received them. Long story short, Princess from Seat Geek saved the day!

The ticket fees being percentage based means that I'm not really able to go to as many sounders games as I could if the fee was a flat base. It's way higher than a lot of other ticket websites and it limits my ability to sit in more expensive sections and have better experiences at the game. This was especially true during the MLSchampionship game when I had to pay an insanely high ticket fee. I understand that's how you make money but the fees limit my ability to give to as many games as I'd like to and it also pushes me towards acquiring tickets through alternative methods like OfferUp and other in person transactions so I can avoid high fees.

This is the firs time we use Seat Geek, and we were extremely pleased!! It was very easy to complete the transaction and get our tickets!! We experienced no problems whatsoever. Definitely using Seat Geek from now on!!

Soccer. It was very easy and simple to find the perfect seat and easy to read the description and what I was gonna pay neatly laid out and check out was a breeze - just a couple of clicks. My favorite feature is being able to zoom in and pick out the exact seats. It’s very transparent so thank you And thank you for your time.

Easy to use SeatGeeks purchase through application on my iPhone as I entered the parking lot of Lexus for the American Airlines center Mavericks game last Friday. As well as seats themselves for basketball games!

I really enjoyed SeatGeek reasonable prices for tickets to any of your upcoming sporting events that may arise. I really love there reasonable prices for tickets that can’t be beat in any sort of way.

Dan + Shay tickets. I was able to buy tickets in my price range quickly and easily. I have used the app for most any purchase that requires tickets to see an event and I will keep using this app because of how reliable and easy it is.

I have used SeatGeek a bunch over the years and always find the best prices and easiest service. It is, and will continues to be, the only place I go to get tickets on the secondary market. LET'S GO BRUINS!

Hello, I tried to buy tickets front row for this event, it showed two single seats being available for purchase. However, when I went to select 2 as the number of tickets I needed, they disapppeared giving the reasoning that you couldn't leave a single seat open in a row. Very very unhappy we're not getting front row seats because of this idiotic rule.

My husband purchased two front row seat tickets for the Wake Forest vs Notre Dame basketball game on February 29th and he was ecstatic because there were still front row seats available for the game. Once we got here...we found out why!! As we were walking down to our seats, front row behind the net...the attendant looked at us and said "I'm sorry. You are really going to hate these seats". My husband and I looked at him a little confused and asked why. He then proceeded to tell us that the cheerleaders are stationed directly in front of us at every single home game and he was exactly right. Not only were they stationed right in front of us, but they also use the railing right in front of you for mapping out their routines to where the board is legitimately one foot from your face. Why they even have these seats as an option for someone to purchase is beyond me.

Purchased hard bound tickets for a concert. Delivery of the tickets was delayed. Benj w/ Seat Geek was helpful and made a great suggestion to purchase E-Tickets hours before the show. E-Tickets are the way to go. Thank you Benj.

I purchased tickets for a show from another site. Right after I bought the tickets I looked at another site for price being offered. I found tickets way cheaper but the problem was that I went to this site to complain not to the site I purchased the tickets from.. I don't know how this happened. I really don't until days later when Juls contact me to fix my problem. That's when I realized my mistake. Juls even offered to make it right with me before I realized my mistake...so I answered one of Juls emails and told her my story how this was all a mistake on my part and ask to please accept my apologies. I was wrong with my complaint towards Seatgeek I'm sorry.... Juls got back to me and understood my story... I have never had a problems with Seatgeek when I purchased tickets from the site. The prices are always competitive on the lower end... So again please accept my apologies... Juls is a great worker for the brand...

Ticket Transfer. Tickets were purchased through app and then had to be separately transferred within the Ticketmaster platform, which made for a disjointed, complicated and inefficient process. Working through multiple applications to complete the transfer, I missed kickoff and was very disappointed. I will likely use a Ticketmaster app to purchase MLS tickets going forward.

I bought my tickets the day before the event. Plenty of tickets available but the first set of tickets I never got my transfer, then I had to reach out as I was leaving for the event and spoke with somebody on the chat from the help desk at Seatgeek. They helped at least get the process started. Didn't hear nothing for about 2 hours then I got in contact with Joy who actually seemed like she knew what she was doing and did everything she could to help. She made sure I got my tickets. You need more employees like her.

SeatGeek is a scam!

The seller of the tickets did not give us any working link, even after the deadline of 2 hours prior to the event. There was absolutely no communication either until I reached out to your support. I was sent replacement tickets but I was unable to access them after creating an account to Ticketmaster. We were only able to get them after using someone else’s account, even though we had to fight through errors to get his account to work as well. Overall, this was not smooth and was rather stressful. Thankfully your support is really good and was able to help us figure this out before the event start time.

Purchased tics on SeatGeek, hit "buy" instead of review and now I'm stuck with tics I did not want. What worse? Customer Service was absolutely horrible! Nobody wanted to help, I kept getting automated responses from my e-mail. I tried different responses only to get the same e-mailed automated responses from SeatGeek. I made a huge mistake and will not make it again with this company. Plus their fees are ridiculous! Bad, Bad experience.

I had a positive experience using Seat Geek in the past; therefore, I had no hesitation using them to purchase tickets for a sporting event this past weekend. I purchased my tickets and downloaded the AXS app required to get my tickets. First the axs app was not working stating there was no connection and to go to the box office for assistance. I went to the box office.. To make a long story short they had stated that the tickets I had purchased had already been used! They instructed me to contact SeatGeek for a refund.

I purchased 2 tickets to the Blue Jays - Tigers game which was rained out in the 3rd inning. I called Seat Geek to see if anything could be done. George really came through, spent a good amount of time on this, and really surprised me with a very favorable outcome. This is not common these days. He showed me that seat geek has integrity. Thanks so much!

There is no such thing in Cool Today Park as Berm row 104 seat 9 & 10. I have never felt more CHEATED in my life. I will be reporting to BBB and anyone else I can. I had read Seat Geek was the most reputable. I find to to be totally dishonest and will be seeking to had charges taken off my credit card. Carl.

Looked for tickets at the last minute and found what I was looking for quite quickly. Price listed for the tickets only was good (not including assessed fees) and I purchased it immediately. My biggest gripe is with the 25% service fee charged to each ticket that I bought. Seems a little extreme to me.

I am always impressed with the customer service & the seamless UX (clean) process when using the mobile app. as well as the browser. Yesterday (3/1), there was an impact to the Mobile app. & website leading up to Timbers home opener. After I called SG and was advised about workarounds (printing at the box office if I couldn't access my tickets) the app. started working within about 45 min. just before I entered the stadium.

I loved the experience last night. I was able to easily order my tickets. I didn't see where I could order the 4 seat all at once. Maybe it was something I did. Not sure. I have to make to separate orders. Other than that everything was great. Thank you.

It was okay experience. I ordered tickets that I was never notified was not confirmed. Once I called in to figure out what was happening the customer service representative was very helpful and made sure I got tickets but it's a weird process. They should approve all tickets before their allowed to sell, so the buyer doesnt have to wait for the seller, they should already be in SeatGeek possession.

Having to print my tickets out stunk. Instead of using my phone to get in, I had to walk to a local Staples and print it out. That's not obviously the worst thing in the world but certainly would've been much easier to just use my phone. Still love Seatgeek!

Ordering the tickets was very easy and simple. I would easily recommend using SeatGeek for any ticket purchases. The only part was picking which seat and the price that I want to pay depending on where I want to sit at the game.

Never using mobile tickets before, I was concerned when tickets had not "arrived" inside of 24 hrs prior to game. Mallory, reassured us, researched and checked back to explain process. Excellent follow up!

After checking all of the online ticket websites SeatGeek had the worst selection and the highest prices out of all of them. I found the best seats and the lowest prices on Ticketmaster and they are the best ones out there for any tickets.

Best thing I’ve ever done! This trip was originally supposed to happen as an extended celebration for a relationship milestone but it never happened. I was super bummed that I’d be missing the game so I used SeatGeek to get my own ticket and treated myself to the game. The process was easy and super efficient. Not to mention, the seat was amazing! As a first time user, I’ll definitely be using the service again!

Rec'd tickets too late. Sent 2 emails & told I could receive tickets 24 hrs prior to event or on the day of. When I use T-master, Stub Hub and Events Tkts, I receive tickets well in advance. Not likely will use SG again.

SEAT GEEK = SCAM. I bought thousand of $ of ticket on their website, sold as E-ticket & never receive them. Weeks later still no ticket & they email me telling me that my ticket will no longer be E-ticket but Paper ticket. In plus of not getting my ticket delivered immediately now I have to wait few day before the show to receive them. Like WTF... They advertise fake ticket who does not exist & they do not have! I went on Ticketmaster or Live Nation & got my ticket right away & it was some E-ticket! I ask seat geek to refund me & they refuse... I call that a SCAM selling ticket to people & not have them delivered. This is not ok at all!

I have heard of your site before and thought it would be safe to use. I attempted to purchase 4 Justin Bieber tickets. After my credit card info was entered a screen popped up saying that these seats were taken, if you'd like to try again go back to site. As I did and purchase 4 more. As it turned out I actually purchased all 8 tickets!. I googled how to contact Seat Geek and called the 1800 number. Turns out they scammed me out of 2000 trying to return 4 of your tickets. At the end of the day I have 4 Justin Bieber tickets in the 500 section (top) in Toronto for $2500. :( A very sad mom!

The seats I selected are not the seats I ended up with. We are excited to attend the event. Just wish the seats I originally picked would have been the seats we received. I picked seats 1, 2 and 3 because we wanted to be on the end of the aisle. Once the tickets were "delivered" we ended up with seats 4, 5 and 6. Also the fees are RIDICULOUS especially when the ticket prices are so high already.

Overall happy with experience. However while making initial purchase your system kept saying my VISA security code was incorrect and it was correct. I had to use an AMEX credit card and lost the initial tickets I selected. Purchased two other tickets but my final cost ended up about $10.00 higher.

I bought 4 tickets and a parking pass for this event. I paid $95 for the "reserved parking" to be close to the stadium and near our seats. According to your rating system is was a great deal. When we arrived the to our specific parking lot (lot 4 reserved parking), they were taking $35 cash at the entrance to park. When I showed them my pass and asked if they were really taking $35 to park. They said yes, and that several other people had asked the same question. They asked me what I paid and said some people told them they paid $135. I asked who was in charged and authorized the cash payment and got no answer. What would have happened if I showed up any later than I did and the lot was full?

I absolutely love Seat Geek and have been using it for years and any time I go to a sporting event. It's incredibly easy and hassle free and I love how it gives multiple options and I use it to gauge how good of a value I'm getting for my money spent. I recommend it to anyone and everyone.

My sister first attempted to buy tickets using the $20 off when you recommend someone to sign up but unfortunately she was unable to use it because the website kept saying it was eligible for that order. Luckily I still got a good deal when I bought them through my account. I can’t wait for the concert and SeatGeek really is so easy to use it takes the stress away of buying tickets from an untrustworthy site.

About an hour before the game I bought tickets for I realized I did not get the email that they were delivered. I called SeatGeek and your customer service rep Ann was able to find my tickets quickly we made it to the game on time. Thank you Ann!!

The experience if the ticket selection was great. The only issue if any was I need to go from one app to the other to complete the purchase. Seat Geek to Ticketmaster. All else was fine.

Hey y'all! I just recently moved to New York from Louisiana and I'm a massive NBA fan so I really wanted to experience a game at MSG but knew it was so expensive. Thanks to y'all I got the best seats I've had for any game ever and it was a blast! Would love to go to another game! Also I literally only get tickets through y'all.

Purchasing the tickets was so easy and convenient. However I’ve found the process of obtaining the tickets complex, I haven’t received any follow up emails besides this one and I thought the tickets would just appear in my SeatGeek app. It has only been a few days but I just assumed it would be a quicker process.

SeatGeek recommended purchasing parking pass ahead of time. I purchased 1 for $129 with fees for the same exact parking spot that I could have purchased for $40 cash payment on race day. Never again.

My husband and I decided last minute to go to a hockey game and figured we could buy tickets once we got there through an App. We arrived a few minutes into the game and found the SeatGeek app which had Instant Download so we found our tickets and purchased them, spending $192. It said our tickets were purchased but when it came time to download them, the app kept telling me I was using the wrong password, the password I knew was correct because I had created it 5 minutes earlier when I downloaded the app. After about 20 minutes of trying to figure out how to get the tickets I finally found a chat I could get on, so I logged on and talked to a girl, I explained the situation and she said she would email the tickets directly to me.

I had open two browsers to purchase tickets. It would not let me select two tickets even though the map showed seats 19 and 20 available for sale. I had to fill up all the information credit card expiration codes and to see the ticket I had to come up with a password in an email. For the second ticket I purchased the same thing had to be done but the software would not accept the email saying there was a duplicate.

Sturgill Simpson 2/22/20 Concert. The concert itself was fantastic, my friends and I were very happy that we bought tickets. However, $38 per ticket for "service fees" is ridiculous. Seat Geek claims to exist for the purpose of getting more fans/people to events, but when you charge $114 in service fees, most people will back out. The service fees cost more than 1 of the individual tickets. Lucky for Seat Geek, I was buying tickets last minute and didn't have many options, but if they truly care about getting more people to live events, cut down on the ridiculously high charges.

I ordered these tickets on Saturday and still don’t have them. I don’t want to check my “junk” email box every day between now and April 11th. I wish I could just get them when I paid for them. Is that too much to ask?

Easy and Fast. Decided that I wanted to attend the event the day before and I used SeatGeek and found a great deal on great seats instantly and received my tickets promptly. Would recommend in a heartbeat.

I had a scare with leaving the physical tickets behind on a trip planned specifically for the concert...I am not sure I will ever choose physical tickets as opposed to electronic tickets again. We tried to have them converted by the original buyer and sent to me, but it was too last minute and the original buyer never responded with the electronic tickets...If I couldnt have them overnighted to me (out of state), I would have lost $1300. It was my fault, so I only blame myself for forgetting, but not having the option for electronic was a huge scare! Caitlin, our representative was terrific! She was super understanding, and tried to help us by contacting the original buyer, regardless of how it turned out...So thank you for having good customer service reps.

The customer service is outstanding at this website, their people care about customers. That's the reason I use them exclusively, they helped me with a problem and went above and beyond their job title, great people there.

Ticket prices advertised as one price then on payment added extra costs which is absolutely ridiculous. What looked like 60 dollar tickets became 100 dollars. The prices advertised are not what they are. I understand that you need to make money but the tickets were 60 dollars in total then slapped on an extra 40 dollars literally almost doubling the cost. I'm not sure what these costs are for I heard admin fees somewhere but I'm fairly certain automation takes over somewhere and there arent human beings manually crafting tickets. I came from London to live here with my family and we love the theater. Sort out the "admin fees" and stop conning people.

This is my first time purchasing tickets through SeatGeek. Wow, did I learn an expensive lesson. Face price on tickets $85. My cost through this company is $150. So buyer beware. For this I got tickets in the last row. My stupid!

I was purchasing tickets for the League of Legends Spring Finals through the website, and when I would select a seat, it would take me to a loading screen for 5 minutes and then say "Oops! There's a problem" and send me back. All the while other people were purchasing tickets, I lost prime seats because their website couldn't handle the traffic. Very disappointed. They need to invest in better bandwidth control.

In October we ordered and paid in full to SeatGeek 4 full tournament tickets for the Men's Pac12 basketball tournament in Las Vegas, March 11-14. A few days ago we received 4 tickets in the mail for only session one. There are 11 games so no tickets for 9 games. We do not live in Las Vegas so months ago we purchased airfare and lodging, time was taken off work and schedules were arranged. We were so excited to go on this trip and so when we contacted SeatGeek about not getting all our tickets we expected them to get us the remainder of our tickets. Unbelievably they offered to refund us our money for the tickets. They said that even though what we purchased and what was advertised as "All-Tournament tickets" it was a programming error and it should have been advertised only "Session One".

SeatGeek is my go to for finding tickets. The ability to see a price score and even the view of the field from a potential section of a stadium/arena is a huge plus. I'll always plan to use SeatGeek moving forward. Keep up the great work!

I have used SeatGeek for many ticket purchases and my only feedback is that often times the fees associated with sellers is astronomically high. I understand that you have free market forces, can't control fees etc. My only quarrel is that often times events are too expensive because of these fees and takes away from the overall experience of having to buy tickets second hand.

I used Seat Geek to buy Moulin Rouge tickets and the process was very simple and allowed me to buy tickets immediately. They had the best prices of all of the sites I used and the search process was the most simple.

Great experience, easy to purchase tickets and transfer orders as well (I bought another set of tickets to same event for a friend). Wish it wasn't necessary to download an app to view tickets. It was difficult for the person I sent tickets to be able to view them.

I've used SeatGeek on and off for a couple years. Initially this was a very easy to use platform and things worked quite well. This year however, my last two ticket orders have been botched and the support offered has been awful. Most recently, I ordered tickets to an event a week in advance. I was given the shipping confirmation immediately, but the tickets didn't arrive on the date noted in the shipping confirmation. After two days of SeatGeek support making excuses, I was told 24 hours before the event that the seller is worried the tickets won't arrive in time so I can take time off work and travel to a hotel to go pick them up. Unreal!!! What is the point of this platform in that case?

Minnesota United Soccer Tickets. Very smooth process that did not cause any issues. I appreciated the visual of the stadium that SeatGeek provides so that you can actually see where you would ideally like to purchase tickets. Because of this, when I have used SeatGeek in the past and went to sporting events, I have not been disappointed with my seats.

Easy to buy. The next day SeatGeek popped up on my screen ("Do you still want the tickets?") so I thought I had not purchased the tickets so I inadvertently purchased 3 more tickets which I have find a buyer.

I have purchased tickets and sold tickets through SeatGeek. I've never had a problem, the app makes it extremely easy to keep everything in order. I will not use any other site to purchase event tickets.

As a season ticket member for Sporting Kansas City. I had the opportunity to receive two complimentary tickets to an event. I was able to "purchase " these tickets without any issues or noticeable problems.

I have loved SeatGeek's convenience when buying basketball tickets for my friends and I. They provide all the information up front so there are no surprises. I will definitely be using SeatGeek a lot more in the future.

When I tried to accept my tickets but it wouldn't allow me to but then I received an email that the tickets were from a third party site. The third-party site then made me make an account and I had to download their app to see the tickets. I can't see the tickets at all in my SeatGeek app. It's not bad. It's just annoying that it was such a long process.

My experience buying tickets with Seatgeek has been great. The process has been easy and reliable, with quick responses and helpful ratings to let you know you’re getting a good deal. I look forward to using SeatGeek moving forward.

SeatGeek is my only source for MLS and concert tickets. It’s so easy and convenient to use! I have never had a problem with any of my orders and definitely plan on using SeatGeek for all my ticket needs.

My experience over the phone yesterday evening was excellent... but my issue is the non-acceptance on your website of non-Canada/US/Mexico credit cards. I live in Ireland and have gone to probably 40/50 sporting events in US and I’ve never seen this before. Viagogo, Stubhub, Ticketmaster amongst others have all been excellent in this regard. To have to make a ten minute off international phone call feels very unnecessary to me... Thanks.

I bought tickets to a concert and they canceled my tickets and never gave me my money back yet. I've been talking to incompetent workers for hours and still haven't received any money yet. So don't buy from this company unless you want your tickets randomly canceled and to never see your money again!

Tx. for Dynamos. My experience was frustrating to say the least. All I wanted to do was print these tx. as a surprise for a friend. I worked with Ercel and she was useless. Jake from Houston who sold me the tx. knew nothing about SG. Until yesterday it has been totally frustrating trying to simply print two tickets. Thanks to your agent of yesterday we were able to do it. I would be hesitant to use your services again. Sorry.

I bought tickets for Valentine’s Day and when I went to print them, I find that out there I was sold tickets for the previous day. Bad experience, waste of money not to mention the fact that my wife was very unhappy.

I am new to purchasing seats from a 3rd party. Your site would better inform ALL CUSTOMERS the nature of your business "UPFRONT". Let them know what your business is and how it works: In easy understandable terms. Had I known you are a 3rd party and how this system works; which is TOTALLY UNREASONABLE.... I don't see how you can run a business like yours.

I wish there were more WORKING promo codes. It was so hard finding a good promo code. And when I applied to check it told me that I couldn't be as that one. So I tried many different ones and none of them worked.

I bought 2 tickets for my daughter in Seattle (I live in Austin) to a concert in December for a total of nearly $1,000. Through no fault of mine or my daughter's, the concert date was moved to February. Since my daughter is a first responder in Seattle, her schedule is fixed, and she could not attend. SeatGeek denied a refund, stating I could sell my tickets on their website. I'm not in the business of selling tickets, SeatGeek is. This shouldn't be my problem. To add insult to financial injury, SeatGeek is charging 10% for selling my tickets! Truly a bad corporate citizen and lousy customer service.

Overall the experience was fairly easy, the process was quick and as I already had a TicketMaster account, both purchases were really easy to transfer. However the fact the tickets were being transferred wasn't clear until after I'd made a purchase. In addition, I was extremely shocked at the level of fees. One order had almost $30 for one ticket in fees and the other was $42 PER TICKET in fees. None of which were transparently communicated in advance of going to the checkout. Finally, I bought two different sets of tickets and it was frustrating I had to do them as completely separate checkout processes.

Tickets were great. A very good deal and great experience at the game. That was my first hockey game experience and I was lively. Absolutely loves it. It was amazing to be a part of the Legends Night with Vancouver legends and Sedinery.

ZERO up front disclosure re. FOUR organizations involved (and their associated required app downloads)... SG, TIcketMaster, NHL Hockey & MN Wild. Also ZERO instructions/directions/disclosure re. how to transition from the transaction on my laptop to actual e-tix placement on my phone. ZERO disclosure of specific seat avail. - much less what my final seat assignments were - until AFTER payment was made.

On 10 January 2020 I purchased tickets to a concert scheduled for 7 February 2020. I received several emails stating that my purchase was “confirmed” and that the tickets would be delivered via the App the day prior to the show. When I opened the App, the confirmed tickets were identified in the tickets portion of the App. On the day of the show, 7 February at 5:55pm, 2 hours prior to the start while I was at the venue, I received a phone call from SeatGeek that I did not hear. They left a voice mail and followed up with an email stating that the tickets were not released, but I would be reimbursed 120%.

If I would have KNOWN before I purchase the tickets that I would have to have a smartphone; I would NOT have bought the tickets. I did not know this until after the fact. I do believe this. It is VERY discriminating to older folks who are not very computer literate! Of course my kids agree that I should get with the program & get a smartphone but I am stubborn & will not. Rocky was the best and put up with me & helped to solve the issue; But I do believe you should be upfront about the scan only ticket you are selling. It may have been there in your website and I just did not see it. I will definitely make sure that is not the case from now on. Thanks to Rocky. I can see Blake Shelton & his crew.

The customer service is terrible. Their phone number was tagged and rerouted to a group of people from India who scammed us out of 100$ when trying to get a refund for tickets that were not bought by me. Scam on scam on scam. Stick to Ticketmaster. Will never EVER use again.

Buying and getting the tickets was very easy, and the quality was great. The only thing I would recommend to the site is to have different options for currency - not all just USD. I bought my tickets and was surprised when my Visa was charged more than what I expected. It would just be nice to know up front in my currency what I will be paying.

Tickets didn’t say they were standing room only until AFTER I purchased them which I was NOT happy about! If I knew this I wouldn’t have bought them. This is dishonest and I’m not sure if I’ll go through SeatGeek again.

First contact had to be through your chat site. That was not a useful experience but there was no phone number available until the chat site failed then when I asked for a second time for a phone number the chat site provided one. The person on the phone contact (Lane) could not have been more helpful.

Kings game. Thought the app had the tickets, but it was from a seller on the app. Good price yet when got to our seats There was nowhere to sit. The seller had all their friends there so we were standing the whole game.

I have used SeatGeek a couple times and have always received my tickets in a timely and accurate manner. This time was just like the rest, except there was no way to see where the seats were located. I ended up having to go to the venue site and act as if I was going to purchase tickets in order to see the venue layout and make a guess as to where my seats would be. We ended up further back than I anticipated in seats without backs.

Hockey resale tickets. Was unsure about wait time of 3rd party transferring tickets as it was between 24-48 hrs already.. She reassured me it was normal and then the situation was remedied shortly thereafter.

SeatGeek contacted me after reviewing my claim and issued me a full refund. Thanks.

I misspelled my email and your customer service employee Army was so helpful, nice and polite. It was truly a pleasure to converse with her. I would recommend this site's services just because of her.

First time ordering on online. Web site was made easy. Payment info was easy. Just worried not having tickets in hand and getting to the event and not getting in thinking I had them in my phone but don't. Need to see tickets.

My tickets were purchased on approx Nov 11th for Elton John & they were a birthday present for my wife. We went to dinner then went to go into TD Garden in Boston to see the event only to learn that our tickets were not valid. We were very disappointed to say the least. We couldn't afford any other tickets and ended up not seeing the concert. To say we were disappointed is an understatement. I immediately called my bank and was credited the full amount while they conducted their investigation.