
World Education Services Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About World Education Services
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
World Education Services provides credential assessments for students and professionals relocating to the United States and Canada. Since 1974, WES's services have aimed to facilitate academic and professional recognition, offering detailed reports and analyses for educational institutions, licensing boards and employers.
Visit www.wes.org- User-friendly website
- Clear instructions provided
- Poor customer service
- Frequent document rejections
World Education Services Reviews
Filter by Rating
- (1,376)
- (286)
- (71)
- (32)
- (686)
Popular Mentions
- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 23, 2025
I had a great experience with WES. The entire process was incredibly fast and efficient. I started my application on May 6th, and by May 19th, everything was already completed through Qualification Check. The platform is user-friendly, the instructions were clear, and I received timely updates at each stage. I'm very satisfied and would definitely recommend WES to anyone needing credential evaluation.
Reviewed May 22, 2025
Wonderful experience using WES for my credentials evaluation. The process was easy and straightforward from the beginning to the end. I will recommend WES to anyone who is interested in evaluating their credentials anytime, any day. Thumbs up. 👍
Reviewed May 21, 2025
WES sent a document verification request to my school in Nigeria. My school responded, but to my surprise, WES told me to wait two weeks for the update to reflect in my account. After the two weeks passed with no changes, I contacted WES again. This continued for almost four months—calling their customer service and sending messages to their evaluation team. Each time, I got no solid response. Instead, I was told repeatedly that another verification request had been sent to my school. Every time, I had to spend money to get my school to resend the documents, and each time, my school confirmed that they had responded.
To my shock, during one of my calls, a WES representative told me the transcript I uploaded was "fake." I was deeply hurt by that accusation, and I immediately told him it was original. Sadly, he ended the call on me. Because of this ongoing issue, my WES account kept getting locked, and I had to pay for reactivation several times—spending nearly $339 in total. Finally, I contacted my school again, and they confirmed that they had replied to WES’s request. I was told to wait another 10 days. One night, I randomly checked my account and saw that WES had finally received the verification. I was overjoyed. It was a long and stressful journey. WES made things very difficult for me, but I thank God it's finally resolved.
Reviewed May 19, 2025
One of the worst if not the worst. Slow, unprofessional customer service. Report was supposed to be sent ten days ago, a glitch in the system they did not know about! Called 5 days later to find out it hasn't been shipped! I paid again for faster delivery as I need this report ASAP, showed as shipped!! 4 days later found out it hasn't been shipped! But they said the label was created! And they were so confident about the label creation as if it's a kind of achievement! The supervisor said there is nothing I can help you with, you can submit a ticket! This is the only thing they know about, and by the way it takes them weeks to respond to a single ticket. Stay away from them if you can.
Reviewed May 16, 2025
I am truly happy with WES, the time for the assessment was great. The method used is very efficient and confidential. I am now able to say I trust and will recommend their services to my friends and family. I can now move forward and achieve my dream.
Reviewed May 14, 2025
I must admit the wait time felt a bit long, but considering the quality and thoroughness of the evaluation, it's clear that the timing allows for a well-done and accurate result. However, WES could improve by providing more real-time status updates throughout the process. For example, short notifications at key stages (like when documents are being reviewed or when evaluation is underway) would help reduce anxiety and allow customers to feel more informed while they wait. Additionally, expanding access to live chat support or quicker email response times would greatly enhance the experience. Overall, I appreciate the professionalism and detailed nature of the service.
Reviewed May 14, 2025
So dissatisfied of their delivery time frame and customer service is so rude. Ordered duplicate of my evaluation report and opted for 3-5 days delivery but after 6 days I called to find out were my documents are because I had not yet received them and was given a USPS Tracking number that has no updates on the USPS website implying a shipping label has been fixed on the documents but the documents have not yet reached USPS office for it to be shipped out. After tracking the package and noticed no updates on the USPS website, I called customer service and the agent`s repose when I asked what I can do to facilitate the delivery process responded "You just have to wait until whenever we resolve the issue" and immediately hung up on me while I was still talking looking for any possibility to get my package the fastest way possible. I think this is so rude and unacceptable attitude of a customer service staff.
Reviewed May 13, 2025
My experience with WES was positive. The process was entirely online, which made it highly convenient and accessible. From account creation to final report tracking, every step could be done remotely without the need for physical mail or in-person appointments. I appreciated the simplicity and clarity of the interface, especially in the document upload and tracking sections.
Reviewed May 12, 2025
Very good service and very professional. Only what do you need. Just send the certified evaluation report electronically instead than mail to the college or to the employer. Other than that great service.
Reviewed May 9, 2025
Assessment was done with ease with Qualification check and it was completed with 20 days. In future, if it is possible to reduce the price consider it. Other than price, everything else went smooth and customer service was also good.
Reviewed May 7, 2025
I had a positive experienced and quick respond, I recommend this to all of my friends .WES is a great platform to get your internationally earned degree to get evaluated for higher studies or for immigration purposes, It’s really helped me to save more time in order to get my degree evaluated. I had a really good experienced and qualification check as well which saved a lot of time. thank you for helping and guide me for the assessment. More power.
Reviewed May 7, 2025
I had a highly positive experience with World Education Services (WES) and would gladly recommend their services to anyone needing credential evaluation. From the beginning, the process was straightforward and well-documented, with clear instructions on how to submit academic transcripts and supporting documents. Their website is user-friendly, and the communication throughout was timely and professional. One of the things I appreciated most was the transparency at each step. I was able to track the progress of my evaluation through their online portal, which kept me well-informed and reassured. The entire process was completed within the estimated timeframe, and the final evaluation report was comprehensive and detailed. It gave me exactly what I needed to pursue further education and job opportunities in Canada.
WES played a crucial role in helping me transition smoothly into a new phase of my academic and professional journey. Their evaluations are widely accepted and respected by educational institutions, employers, and immigration authorities. For anyone looking to have their international credentials recognized in North America, WES offers a reliable and efficient service. I’m truly grateful for their support and professionalism throughout the process. It was a stress-free experience that delivered real value.
Reviewed May 6, 2025
I had an excellent experience with WES for my degree evaluation. I submitted my application on April 4, and to my great satisfaction, I received my equivalency on May 5. Throughout the process, WES demonstrated professionalism and clear communication, keeping me informed at every stage. The speed and efficiency of the service allowed me to obtain my equivalency without stress or complications. I highly recommend WES to anyone needing a credential evaluation! Thanks.
Reviewed May 6, 2025
I am extremely disappointed with my experience with WES. Their complete lack of communication is unacceptable. There is no transparency in their process, and getting a response from their customer service is nearly impossible. To make things worse, WES charges a ridiculous cancellation fee even when you cancel within a reasonable time. They take your money for no valid reason, offering no flexibility or understanding. It feels like a scam paying for a service you no longer need, with zero accountability from their side. Save yourself the frustration and look for other credential evaluation services. WES does not value their customers and only seems interested in taking your money without providing proper support. Terrible experience....would not recommend!
Reviewed May 6, 2025
I must confess that I am disappointed in WES services. This will be my second evaluation with WES. The first evaluation was with WES Canada and it was okay. But this time WES US is costing me my admission due to their delay in processing and evaluating my documents. It took them about 3 weeks to transfer my evaluated transcript from my WES Canadian account to my WES US account after I logged several complaints. My college had to suggest an alternative vendor to get the evaluation done promptly, as I have just 5 days before the school's registration ends. This is not fair. I have had to make another payment to an alternative vendor all because of a 2-month-plus delay caused by WES. This is unprofessional.
Reviewed May 6, 2025
The WES is a great platform to get your internationally earned degree to get evaluated for higher studies or for immigration purpose. It helped me save time in order to get my degree evaluated. The customer service is also great, it is just we need to leave the concern and it gets back to us in reasonable amount of time with the appropriate solution or advices. I had a really good experience and I also got help from the WES personnel regarding my queries. Thanks to qualification check as well which saved lot of hassles and time.
Reviewed May 6, 2025
My evaluation process was smooth and they provided all the information needed. It was very easy navigating through their website. Their customer service are very responsive. My report was sent to the school same day they completed the evaluation.
Reviewed May 5, 2025
They exploit a lack of competition to charge outrageous fees for minimal service. This company charges excessively for tasks that are extremely simple and could be done by anyone with basic knowledge. What’s worse is their $60 fee if your application remains idle — even if the delay is due to your university taking time to send documents. You're literally charged for inactivity. It feels like a system designed to capitalize on inefficiency rather than to support applicants. Unfortunately, due to their connections and lack of alternatives, consumers are left without real choice. It's a deeply frustrating experience that feels more like a monopoly than a service.
Reviewed May 2, 2025
The evaluation process with WES went smoothly from start to finish. It was easy to navigate the website either from my laptop of my mobile device to check for the status of my evaluation. Additionally, wes kept it very professional with the institution I sent my documents to. They communicate with both parties and this made the process more easier and smoother. I strongly recommend this organization to whoever would like to have the credentials evaluated.
Reviewed May 2, 2025
I recommend WES for the Educational Credential Assessment, especially their customer service. I had to contact them via phone and their representatives were very helpful and knowledgeable. They make sure that they are giving the right information.
Reviewed April 30, 2025
I used WES to evaluate my Master’s degree from Brazil and followed the instructions on their website. Nowhere did it clearly state that using the Qualification Check service eliminates the need to send academic documents in a sealed envelope. As a result, I spent CAD 120 to ship my diploma from Brazil, only to later find out it was unnecessary.
This lack of clear communication cost me both time and money. WES should update their website to explicitly state when physical shipping is not required. I reached out asking for a refund or credit, but the whole experience has left me disappointed. I expected better clarity from a service that so many rely on for immigration and credential evaluation.
Reviewed April 30, 2025
I used WES to have my MD credential from Romania evaluated as a professional credential in the US. My experience could not have been better. I used Qualification Check as well. The process was smooth. I was informed of the status of my request every step of the way. I did not have to use Customer Service at all. The entire process exceeded my expectations. I would highly recommend WES.
Reviewed April 30, 2025
Amazing service and customer satisfaction, Knowledgeable employee and easy process to follow up with your updates regarding degree and other important documentation. Time taking process but it’s genuine.

Reviewed April 29, 2025
Feels like a scam. 300$ for a electronic copy of my documents, and my diplomas are all in English too, so I find it ridiculous that any university would rely on such a service. After making students (??!!) pay this amount, they still require you to do manual work and request you coordinate with your own institution to send the documents to them. Uhm, what do I pay you for if you make me do all the work? Ridiculous, avoid if possible.
Reviewed April 27, 2025
I applied for my credential evaluation of my degree and master's obtained from the Indian Universities. WES has its own online verification portal (nsdcsupport) for the verification of the certificates form the Indian colleges. I paid for both WES and for NSDC. The date of completing the assignment were assured on March 7, 2025. Unfortunately yet (April 27, 2025) I didn't get any updates from these organization regarding the verification and evaluation. Only they register the case and issue the ticket numbers but no action is done. I am highly frustrated and no idea how to fix this issue.
Reviewed April 25, 2025
I had a great experience with WES and very satisfied. The service was quick, reliable, transparent and smooth. Highly recommended for anyone who wants to get safe and satisfying service. Keep the good work!
Reviewed April 24, 2025
Very smooth transaction. I don't need to start all over again, and pay for another fee when 180 days expire. I just need to pay reactivation fee. The website is easy to navigate for quick checking of status. Fast completion of status too. :) Thank you.
Reviewed April 24, 2025
The process to validate academic processes takes much longer than stated on their page. After contacting WES via their online chat I got a generic answer "... I understand your urgency regarding the evaluation process. Please rest assured that our team is working diligently on your concern. Kindly wait for the next update..." Don't go with WES if your academic documents validated. It takes way too long. >2months.
Reviewed April 24, 2025
I recently used the services of World Education Services (WES) and had a very positive experience. The team was professional, friendly, and effective throughout the process. The communication was clear and timely, which gave me confidence at every stage. One area where WES could enhance its excellent service is by providing a detailed timeline or progress tracker. This would allow clients to see exactly which step their application is in, offering additional transparency and peace of mind during the process. Overall, I am satisfied with WES and would recommend their services to anyone seeking credential evaluation with a trusted and efficient organization.
Reviewed April 23, 2025
I had an excellent experience with World Education Services (WES). From the start, their service was fast, reliable, and professional. What impressed me most was the constant communication and timely updates throughout the entire process. I never had to guess what was going on or worry about delays—WES kept me informed every step of the way, which gave me peace of mind. The application process was smooth and straightforward, and their online platform was easy to navigate. Any questions I had were answered quickly, and the support team was very helpful and courteous. I truly appreciated the efficiency and transparency they offered.
WES delivered exactly what they promised, and they did it quicker than I expected. This kind of service is hard to find, and I’m very satisfied with the overall experience. I would highly recommend World Education Services to anyone needing credential evaluation or academic verification services. Their professionalism, speed, and excellent customer support made all the difference. Thank you, WES, for your outstanding service. You made a potentially stressful process feel simple and manageable. I’m grateful for your help and will definitely use your services again in the future if needed.
Reviewed April 22, 2025
Excellent service, I would recommend it 100%. Reliable platform, affordable price. Always informed of the progress of the request. The web page never went offline or gave errors, user-friendly. I recommend it.
Reviewed April 22, 2025
I have no word to express the satisfactory level about WES. It was as smooth as possible and as a clear concept throughout the complete procedure. From starting to the end the complete procedure was mentioned undoubtedly.
Reviewed April 21, 2025
I summited three documents for evaluation, then I realized that I only need one of them, after a few weeks of my process being on hold I was told that I'd have to withdraw them, so I did, then they said that they not received the document translation, however, I can see in my account under uploaded documents that the document translated it is there. I already opened several tickets, talked to at least three supervisors but all they do (as supervisors) is send a message to evaluation team, they don't talk to anyone, nor do I have the means to talk directly with someone who can see the documents... Every ticket we open take more than a week to be responded and there is no way to respond them other to open another ticket. IT IS BY FAR THE WORST CUSTOMER SERVICE THAT I EVER DEALT WITH.
Reviewed April 17, 2025
Fast, easy, affordable. My documents were assessed quickly after arrival and I would recommend this service. I also like that I can utilize this service for multiple countries and synthesize my educational evaluation.

Reviewed April 16, 2025
I had a great experience using WES for my academic credential evaluations for both Canada and the US. The entire process was smooth, professional, and efficient from start to finish. Their online portal is user-friendly, and I appreciated the clear instructions at every step. What stood out to me was the consistency and reliability—despite applying for two different countries, the quality of service remained top-notch. My reports were completed within the estimated timelines and were accepted without any issues by the institutions I applied to. Customer service was also responsive whenever I had questions, and I felt well-supported throughout the process. If you're planning to study or work abroad and need your credentials evaluated, I highly recommend WES. They truly made what could’ve been a complicated process feel simple and stress-free!
Reviewed April 16, 2025
Hi WES. It’s been more than a year and half I am with WES for evaluation of my degrees. I have been generating tickets for my problem to be resolved. I should know what is the matter exactly. The response to my last ticket has actually disappointed me and inclining me towards opting for another organization to avail the service. Can you please assist?
Reviewed April 13, 2025
The Evaluation was completed and submitted. The glitch was that it was sent past my application deadline. I advise everyone who needs the evaluation to apply well before the deadline to avoid the disappointment I experienced.
Reviewed April 13, 2025
WES provided an outstanding service! The process was smooth, efficient, and transparent from start to finish. My credentials were evaluated quickly, and the updates were consistent and clear throughout. Their website is user-friendly. I highly recommend WES to anyone needing credential evaluation. They are reliable, professional, and trustworthy.
Reviewed April 13, 2025
My Experience with WES is okay. I will strongly recommend people around me to go with WES Evaluation body to do their evaluation of transcripts. I trust them. Moreover, they believe in fairness and equity.
Reviewed April 10, 2025
WES! Thank you for being accountable. I start my evaluation almost 8yrs, paid but couldn't get my transcript sent from my country and personal challenges. A year ago, hoping to start all over, boom! I was surprised that payment I made can still used only take $50 to reactivate my application. Awesome experience for me. Thank you.
Reviewed April 10, 2025
I had a great experience with World Educational Services. They truly understood my concerns and were very supportive throughout the evaluation process. I appreciated how they kept me informed at every step, which gave me peace of mind. Their professionalism and clear communication made the whole experience smooth and stress-free. I’m very satisfied with their services and would highly recommend them.
Reviewed April 8, 2025
CONTACT ANOTHER OFFICIAL ORGANIZATION. YOU WILL LOSE YOUR MONEY AND A LOT OF TIME WITH WES, AND YOU'LL GO TO ANOTHER ORGANISATION AFTER WES. I have sent my degrees for evaluation in WES. I completed two qualifications, one for 2.5 years as a diploma in the 1.5-year post-graduate course. However, the 2.5 years of education (more than 1300h) were assessed in the same way as the 1.5-year course, as just one-year college certificates, as if I had completed a one-year program straight out of school!
This situation baffles me, it is insulting and humiliating. I feel that the assessment of my education and experience should be done in a more professional, thorough manner. It seems to devalue the experience and education gained in other countries. It seems like covert racism. Because of their assessment, I cannot apply for continuing education and have to pay for another diploma as I just graduated from school. And I have to pay for that and spend more time, not working. Date of experience: April 05, 2025.
Reviewed April 8, 2025
The process took less time than I expected, the people on the phone always help with any doubts and questions that may arise during the process, they provide visualization of every step of the process and the website is very good, satisfied with the process in general.
Reviewed April 7, 2025
Easy to use app and online service which makes life easier. Thank very much for the application process which was easy to understand the process and the service to also good and received the report on time.
Reviewed April 7, 2025
WES provided great customer service. The user interface was easy to navigate and the process to obtain a credit evaluation was very smooth. I would recommend this service to my family members and friends that may utilize this service in the future.
Reviewed April 5, 2025
I had huge delays and lost the job I have intended to apply, back and forth messages and you can fix an idiot! These people sitting in Wes takes their own sweet time and terrible service! Just like they are having monopoly! Finally I got report and wasted lot of money and no use as I missed timeframe.
Reviewed April 4, 2025
Process was smooth, efficient and concise with constant update on the progress. I highly recommend WES to any who needs a fast and reliable evaluation process. The customer service assistance too was punctual and problem solving.
Reviewed April 2, 2025
WES helped me to expedite the delivery of my evaluation report to meet the graduate school submission deadline. Just when I thought all hope was gone my undergraduate university delayed sending my transcript to WES. WES came through for me, thank you for helping me fulfill my aspirations.
Reviewed April 2, 2025
It was a such good experience with WES, I have received my evaluation in one month only, and actually I'm waiting for the original papers, I really don't know if I will receive them or I have to ask in our post, can someone answer me please.
Reviewed April 2, 2025
Easy to use and very efficient. The coordination was smooth from School to WES. Documents were submitted via digital. There were a few clarifications needed but it was quickly resolved. Very simple to use. It comes highly recommended.
Reviewed April 1, 2025
Great company, highly recommended. Very fast when you follow the proper order of documentation. Is very important to complete the process so WES do your file as soon as possible. Very happy with the results.
Reviewed April 1, 2025
Evaluation was 4 days late causing me to have to embarrassingly cancel an interview I had scheduled based off of their evaluation timeline (even giving a 3 day grace period). I then never received my paper documents. Customer service is subpar and this whole business is a racket.
Reviewed March 31, 2025
My experience with WES was insightful and a good one. I would recommend this service to any of my friends and loved ones even as it was recommended to me by a friend! The report was timely. Keep up the good work, WES.
Reviewed March 31, 2025
My situation was a more complicated one, having taken courses and completing my degree at more than 1 university abroad and while the situation was complicated, WES adjusted and completed my evaluation report accordingly and accurately. The only reason I'm not giving a 5 star is because getting a direct line with customer service is very difficult and they only advised me to go to the Help button on the website, explaining my situation, all over again. I think easy access to customer service rep, with the ability to make edits would help and expedite the process. Otherwise, accurate and professional evaluation.
Reviewed March 29, 2025
I am very grateful for the fast and efficient evaluation process. My documents were processed quickly, and I received my results in a timely manner. Thank you, WES, for your excellent service! I will recommend all who need to have education equivalency to use WES.
Reviewed March 28, 2025
It was great experience for me to get my credentials assessment by WES. It is very cost effective and saved lots of time and effort due to collaboration with QC for documents verification which was not possible for me to get done by myself.
Reviewed March 27, 2025
I submitted my required documents per their list in Oct 2024 which is only official transcripts. It is almost April 2025 and they keep asking me for a paper degree certificate (not a requirement for US and Canada) and I keep telling them my degrees obtained are listed as part of the transcript. They refuse to move my application forward and I don’t have a paper copy of my diploma from 2006.
Reviewed March 24, 2025
My Academic Transcript was not accepted by WES. The Institution that granted me my diploma no longer exists. Therefore I had to look for a copy of the Academic Transcript by myself. I was able to retrieve it via the Brazilian Government, since that is the only source I have for this kind of Official Document. I provided an Official Copy and submitted as requested. They claimed they needed one from the school. THERE IS NO OTHER COPY TO PROVIDE. THE INSTITUTION DOES NOT EXIST ANYMORE. They either use the Official Copy or they can't do the equivalency.
The fact that WES refused it, is unacceptable since it is an Official Copy by an Official Institution who has the authority to issue such document. I chose WES because I was under the impression the process would be rapid. After 8 weeks in this process I spent over $600 in this for no results. I used your recommended partner, Qualification Check, paid their fee and they have proved themselves not capable to fulfil their task either.
Reviewed March 20, 2025
I had a frustrating experience with WES when trying to get my diploma from the UK evaluated. I had a frustrating experience with WES when trying to get my diploma from Metanoia Institute evaluated. Despite multiple attempts to clarify the requirements, I was met with unhelpful responses and no clear solutions. They insisted on verification from Middlesex University, even though Middlesex does not verify Metanoia-awarded diplomas—only full Master’s degrees.
On top of that, WES did not allow me to speak directly with the evaluation team to explain this complex situation. Their rigid policies and lack of flexibility made the process unnecessarily difficult. In the end, I had to look for an alternative evaluation service, wasting both time and money. If you need a credential evaluation, I highly recommend researching other services that offer clearer communication and a more supportive approach.
Reviewed March 19, 2025
I had a great experience with WES. Their service was swift, prompt, and highly efficient. Once they received my documents from my school, it took just 17 days to complete the assessment, which was well within the estimated timeframe. Their communication was clear, and I appreciated the transparency throughout the process. I highly recommend WES for anyone looking for a reliable and timely credential evaluation service.
Reviewed March 19, 2025
I had a really great experience with WES services in getting my credentials evaluated in a timely and professional manner. The instructions were clear and easy to follow. This made it so I was able to get all the important documents. Turned it and was able to get a successful evaluation.
Reviewed March 19, 2025
Amazing service, could be more affordable than that and the website could be a bit clearer when it comes to documents required. For example having a draft email or template so that you have an Idea of what to ask your learning institution for.
Reviewed March 14, 2025
They are so professional. Timely responds to my emails and website user friendly with good mobile viewer. Help center was actually helpful. However, is there no way WES can contact schools directly? My process took longer than necessary because the institution took a long time to send in my documents. Like in the fees, partner institution fees for sending can be included then WES will do the balancing maybe quarterly.
Reviewed March 13, 2025
Prior to my WES evaluation, I was a bit agitated because I needed my evaluation done quickly. To my greatest surprise, the evaluation time was just about 2 weeks from when my transcript was sent to WES by my institution. It was fast and seamless.
Reviewed March 12, 2025
Review for WES – A Highly Satisfactory Experience. I had an excellent experience with WES, and I am beyond satisfied with their services. Every inquiry I made was met with clear, prompt, and professional responses, making the entire process smooth and stress-free. Their staff was incredibly helpful and knowledgeable, ensuring that I received accurate information and guidance at every step.
From the beginning, WES demonstrated efficiency and reliability, addressing all my concerns with patience and thoroughness. The personnel I spoke with were courteous and well-informed, making sure I fully understood the procedures and requirements. Their attention to detail and willingness to assist made a significant difference in my experience.
What stood out the most was their commitment to customer satisfaction. They handled my queries efficiently, showing a high level of professionalism and dedication. I never felt lost or uncertain, as every interaction reassured me that I was in good hands. I highly recommend WES to anyone seeking credential evaluation services. Their exceptional customer support and reliable processes make them a top choice. I truly appreciate their assistance and the seamless experience they provided. Thank you, WES, for your outstanding service!
Reviewed March 8, 2025
I took WES services for my degree evaluation. Believe me. It was an amazing experience with WES. They completed my evaluation within 9 days (including weekends) after receiving documents from my institution. I was wondering as it could take about 6 weeks, but thanks to WES it was completed in just 9 days. Thank you. Thank you for your speedy service. Appreciated.
Reviewed March 8, 2025
Asking me to pay another money to reactivate my account after no effort or proper communication was done to have my service completed is insane. I did my application with them on 8/15/25. Made sure they got all my documents. After over months of me calling, messaging and asking for help as to what might be causing the delay, no one could help me. All I got was "we have escalated your case". I needed my documents by March and now all I see on their website is "status inactive".
Since WES couldn't help and with just few weeks to the time I need to complete my application for which I needed the documents, I decided to try another accredited document evaluator called ECE. These guys completed my evaluation in less than a week after the documents were sent to them. I was particularly grateful as I was able to meet the deadline with them in a very short time. Long story short, WES is still waiting for me to spend more money to reactivate my account in addition to the $217 total I spent and no one cares to reach out to me. I guess paying is the most important thing to WES. I just hope they improve and this is not to make them look bad. I just had to vent since I couldn't get help.
Reviewed March 5, 2025
I recently went through the World Education Services (WES) process to evaluate my degree, and I wanted to share my experience. Overall, it was a pretty straightforward process. The website was easy to navigate, and I found all the necessary information about what documents I needed to submit.
Reviewed March 5, 2025
I had an amazing experience with WES! The customer service was excellent, responsive, helpful, and professional. I also received my report ahead of time, which was a pleasant surprise. Highly recommend their services!
Reviewed March 4, 2025
The instructions are detailed and easy to understand, recommendable to anyone would be. The site is accessible; plus, so convenient for the first timer like me. The process are very satisfying and not that expensive.
Reviewed March 4, 2025
I had a great experience with WES. My credentials were received very quickly. The time I spent waiting was on my part, since I had to complete some paperwork from Cuba that took a little time. As soon as the documents were accepted, the credentials were evaluated in less than 72 hours. Very pleased with the work of WES, I recommend it!!!
Reviewed March 3, 2025
I find the process with World Education Services (WES) to be easy and open. I had the opportunity to contact their customer service team, and they were able to resolve my issue efficiently. Overall, I've had a positive experience using WES. Although I am still waiting for the delivery of my documents, the process so far has been great. The customer service team was responsive and helpful, which made a significant difference in my experience.
Reviewed March 2, 2025
I have very nice experience with WES. With excellent customer service and great communication. Happy to connect with WES. I can share my experience with my friends. Especially excellent customer care and support.
Reviewed March 1, 2025
It is user friendly and easy to access. Every step of the process was very easy and smooth and great. Evaluation is great. WES is dependable. Customer Service experience was very smooth, all questions was answered and problem was resolved.
Reviewed Feb. 26, 2025
I had a great experience with WES while obtaining my credential evaluation from two different universities outside Canada. The process was smooth, and WES provided clear guidance on the required documents. One of the most valuable aspects of their service was the ability to identify missing documents early in the process. Thanks to their detailed review, I was able to contact my university and submit everything correctly, ensuring a successful evaluation. I truly appreciate the efficiency, professionalism, and transparency of WES. Their service played a crucial role in helping me move forward with my educational and career goals in Canada.
Reviewed Feb. 26, 2025
I recently completed the credential evaluation process with World Education Services (WES), and I am pleased to share my positive experience with their services. From the outset, WES demonstrated high professionalism and efficiency in managing my case. Although there were some delays during the evaluation process, it became clear that these were primarily due to pending documentation and response times from my school.
Despite these challenges, the team at WES remained patient and understanding, providing me with clear guidance on the necessary steps to resolve these issues. WES consistently communicated with me throughout the process, ensuring I was informed and supported at every stage. Their dedication to service excellence was evident as they worked diligently to follow up on outstanding documents, keeping the process moving forward. Ultimately, my evaluation was completed successfully, largely thanks to WES's expertise and commitment to problem-solving. I truly appreciate their professionalism and can confidently recommend WES to anyone in need of credential evaluation services.
Reviewed Feb. 24, 2025
Hello, I am writing regarding the cancellation of my order. Your actions are extremely disappointing and border on fraudulent behavior. You have taken no steps to fulfill the conditions for which you received payment. Instead, you merely delayed the process without doing any work, seemingly waiting for me to cancel the order. Now, you have effectively stolen $22 by refunding an incomplete amount. This is theft and fraud, and I am deeply ashamed of your conduct.
Reviewed Feb. 24, 2025
The process was smooth and I am satisfied with the outcomes. They verified my documents and kept me informed on each step they've made. I would definitely recommend this service for my friends. One thing I would recommend is that they put some videos on the main page explaining the process. Thank you.
Reviewed Feb. 21, 2025
My experience with WES was amazing. WES evaluated my CPA finalist certificate, bachelor's and master's degrees awarded in institutions located in East Africa. They managed a turnaround record time of less than two weeks to review and complete the evaluation process of the documents after receiving them from the awarding institutions. I was very impressed by their timely update of every move of my documents in their portal. I received an authentic and impressing evaluation results from them. Their portal also allowed me to upload my resume, an indication that they value people's achievements. I am so happy about their whole experience, and I recommend WES 100% to any other person who might be looking to have their documents evaluated for international consideration. Look no further but in WES and you shall thank me later!
Reviewed Feb. 20, 2025
I began my credential verification process with World Education Services (WES) and was initially impressed by the user-friendly online application and the comprehensive information provided. I regarded WES as a highly reputable organization. However, I regret to share a disappointing experience I encountered. Upon using the WES online platform, I was advised to utilize a service called Qualification Check, which purportedly expedites the verification process by coordinating directly with universities to obtain necessary documents. Trusting WES's recommendation, I engaged Qualification Check without consulting external reviews—a decision I now regret.
Qualification Check took approximately two and a half months, during which they claimed to be in constant communication with my university's examination unit. Eventually, they informed me that the university was unresponsive and, due to the delays, they were ceasing their efforts. This was particularly distressing as I required the WES evaluation for immigration purposes, and their withdrawal felt irresponsible.
Prior to their cessation, I had emailed Qualification Check seeking updates and expressing willingness to explore alternative solutions or request a refund if they were unable to proceed. This communication occurred a month before they halted their efforts. Frustratingly, email was the sole means of contacting them. I reached out to WES to report this issue, only to be informed by a call center agent that they had no authority over Qualification Check, as it operates as a separate entity. This response was disheartening; if WES recommends a service, they should maintain some level of oversight. I engaged Qualification Check based on WES's suggestion, paid $50 for their services, and suspect that WES may receive a portion of this fee, which implies a shared responsibility.
Subsequently, I contacted my university directly and obtained the required documents within a month—a task the so-called experts at Qualification Check failed to accomplish in over two months. It seems they either neglected my case or relied solely on sending emails, hoping for a response. This ordeal resulted in a significant waste of my time.
After submitting the documents to WES, I requested that they expedite my evaluation, considering the delays caused by Qualification Check. Despite assurances, no acceleration occurred. While I appreciate the overall quality of the WES website and commend the professionalism of their call center staff, this incident highlights areas for improvement:
Issue Resolution Beyond Apologies: WES should implement mechanisms to address and resolve customer issues effectively, rather than offering mere apologies.
Empowerment of Call Center Agents: Agents should be trained and authorized to handle complex issues or have direct access to supervisors capable of making decisions. Despite lodging two complaints regarding Qualification Check, no action was taken.
I understand that Qualification Check operates independently; however, as a WES customer, I believe WES should prioritize our interests, especially when recommending third-party services. For future applicants, I recommend directly contacting your educational institutions to obtain necessary documents, as this approach proved more efficient in my experience. Despite the issues with Qualification Check, I recommend WES for their professional service and standard processing times. I hope sharing my experience will help others navigate the credential verification process more effectively.
Reviewed Feb. 19, 2025
It's been more than nine months since I requested a credentials evaluation which is crucial for my future study. I provided all of the required documents, physical and digital copies signed by my university. I've reached out to the customer service multiple times and even sent follow-up messages but they don't reply. They never do. This is beyond unprofessional!! I wasted hundreds of dollars..I ordered 5 copies and all are paid USPS service charges is paid. But I didn’t receive any documents yet. WES is a big fraud company. Don’t use it for your career most important step. It’s wasting your time and money.
Reviewed Feb. 18, 2025
I am applying for a Credentialed Review through Pathways to Teach Canada. Overall the process is very clear on what is needed, however, when I have had questions, it is always a battle with customer service. Their Pathways to Teach Canada track has a different system for applicant reference numbers. Every time I call, they tell me my number is wrong and have even hung up on me. I have to demand to speak to a supervisor every time. The supervisor assures me the number is correct, and customer service should be able to pull it up just fine, but they never can. They need better training for their customer service personnel.
Reviewed Feb. 15, 2025
I had to use WES for an ECA report to get a license in Canada from the US after a failed attempt with another organization that neglected to tell me they only reviewed specific credentialed programs. WES was faster, their report was better, and they review ANY program and were much easier to work with. I recommend WES for all US nurses trying to go to Canada or New Zealand.
Reviewed Feb. 13, 2025
I would like to recommend everyone to use Qualification Check (QC) service to expedite the evaluation. I did request document from my university to send directly to WES but unfortunately due to Canada Post striked my document got stuck in transit for 2 months. I did paid 50 USD to use QC service, all I need to do is just upload my bachelor degree and transcript then QC team will verified with university. QC team directly upload my verification to WES then after that WES send me an email the estimate date to complete evaluation. It save my time and stress a lot so I highly recommend you all to use QC service. I attached photo of QC timeline, it takes less than a week to verify with university. Hope this help. I did get my WES done on time. QC submitted my verification to WES on 15/Jan, my WES completed on 12/FEB.
Reviewed Feb. 13, 2025
I used WES services for the evaluation of my professional license from Cameroon. The result was impeccable in a few weeks and the date given on the site was respected. The authenticity of the document is majestic and I think it will pass during my procedure without difficulty. I recommend to anyone wishing to have a diploma evaluation to use WES services for an impeccable result in a short period of time. Thank you for your services.
Reviewed Feb. 10, 2025
I requested cancellation for the service on 1/23/25 and called 10 times talking to supervisors and various CSRs. WES has failed to do anything. Always saying it should be fixed in 3-5 days. They are quick to take your money but slow to do anything and misrepresent their service speed.
Reviewed Feb. 9, 2025
WES is an excellent way to validate your studies in Canada and the USA. I am very happy to have succeeded with my credentials as a professional. Even though I have university degrees from three different countries, I was able to obtain my Credential Evaluation Report for all my degrees. I am confident this will help boost my professional career in Canada.
Reviewed Feb. 7, 2025
The service is excellent from submission of my credentials to the completion stage. Also, I got step by step detailed updates which makes the process seamless. I am vey happy to have used WES for my credential evaluation. The customer care service is top notch. I will recommend WES to family and friends who require efficient and effective credential evaluation.
Reviewed Feb. 6, 2025
I had an excellent experience with my application. The application process was smooth without any difficulty. The instructions are so clear and direct that you can do it yourself without any assistance. The most exciting part is that I got my report within a period of 1 month contrary to the impression I have gotten. Thanks to my institution that submitted my transcript without delay which fasten the whole process. The report is good and the process is excellent. In conclusion I recommend WES 100% to anyone for their credential evaluation. 5Stars⭐to WES.
Reviewed Feb. 5, 2025
My experience with WES has been nothing short of a disaster. Due to their sheer incompetence, I missed three rounds of admissions—an opportunity I worked tirelessly for, only to have it derailed by their inefficiency. Their customer service is, without a doubt, the worst I have ever encountered. The agents are not only rude but also seem utterly clueless about their system. Whether it’s a lack of training or an intentional effort to misdirect customers for financial gain, the result is the same—frustration and lost opportunities.
WES operates like a business focused solely on profiting off applicants rather than providing a reliable service. Their existing poor ratings speak for themselves, and if it were possible to give them no rating at all, I would. The experience has been so terrible that I wouldn’t consider using their services again under any circumstances.
Reviewed Feb. 4, 2025
I needed WES help to get my transcripts more quickly to meet my financial aid deadline. The customer service was so helpful; they put the request for me in the system, and I set the deadline for them, and they arrived on time! Thank you for working so hard so I could present my transcripts in time!
Reviewed Feb. 3, 2025
I was very satisfied with my evaluation result, although mine took longer than expected which was of no fault of WES, I was able to still secure my admission and proceed with my program. Thank you so much WES.
Reviewed Feb. 1, 2025
I thank you WES for providing essential services like credentials evaluation of the Applicants which helps them with their use in various processes. With their online services and customer care they became User-friendly, time saving, money-saving.
Reviewed Feb. 1, 2025
The process of obtaining my Educational Credential Assessment (ECA) through WES was seamless. Their website was user-friendly, making it easy to navigate and understand the requirements. The direct arrangement with my university streamlined the process even further. The only minor drawback was the lack of an email notification when my ECA report became available. However, aside from that, the service was efficient and hassle-free. Overall, I had a positive experience with WES and would recommend it to others seeking credential evaluation.
Reviewed Jan. 29, 2025
Highly recommended!! Helpful staff. The evaluation was completed in less than a month. Just follow their rules and you will be satisfied. I read the reviews and was hesitated, but after the experience, I highly recommend.
Reviewed Jan. 27, 2025
I want to share my extremely frustrating and disappointing experience with World Education Services (WES), which has shown itself to be neither professional nor fair in its operations. I have been waiting for my evaluation for over six months, during which time I have received minimal updates and no clear timeline. Despite numerous attempts to communicate with WES, their responses have been vague, unhelpful, and dismissive. This lack of professionalism is unacceptable for an organization that claims to serve as a global standard for credential evaluation.
What’s even more concerning is the blatant favoritism shown towards Indian applicants. It appears that WES prioritizes applications from certain nationalities while delaying or neglecting others. This raises serious concerns about discriminatory practices within the organization. Such behavior undermines the trust and credibility that applicants place in WES when they pay for its services.
Here are the key issues I faced:
Unreasonable delays: Over six months with no explanation for why my evaluation is not completed.Discriminatory processing: Evidence suggests that Indian applicants are prioritized, while others face indefinite delays.
Lack of transparency: Communication is poor, and WES fails to provide clear or honest updates on application status.
WES’s inefficiency and apparent bias have wasted my time and caused significant stress. If you’re considering using WES for credential evaluation, I strongly urge you to think twice. Their reputation for quality and fairness is, in my experience, completely undeserved. I will be taking further steps to ensure this issue is highlighted, including sharing my experience across multiple platforms and seeking alternatives to WES. Organizations like WES must be held accountable for such unethical practices.
Reviewed Jan. 26, 2025
I am using WES for my credential evaluation for the second time, first one was back in the year 2019 for Canadian equivalency report which was by document by document and now for US equivalency course by course report. As my documents were already with WES, I had to request to transfer them from Canada file to USA which saved the hassle of resubmitting documents. I am pretty much happy with the quality of service and report although it takes a bit more time. I am very much optimistic of the assured credibility and reachability of the digital WES badge across employers in the US, which is expected to be received in the coming days. The interaction I had with WES customer service was also remarkable in getting timely answers to my queries except for a report delivery request to one of my prospective employers. Thank you WES team for a valuable service.
Reviewed Jan. 26, 2025
This is opportunity to express my appreciation for your outstanding service provided. The whole process went well and within a good time frame. Please keep up the fantastic work, as I would recommend WES to anyone seeking for a service like this.
Reviewed Jan. 25, 2025
Terrible organization, with terrible customer service. They are so cheap and no courtesy to customers! They charge extra for 3-5 days shipping, but they used standard shipping to send our report even didn’t provide tracking number. The report never reached to us due to Canada post strike, we called millions of times to send it again after a month to our new address, they said you should buy another copy, after talking to manager, and calling multiple times, they provided a tracking number and they said it was sent to new address, which was a lie, when we tracked the tracking number, it was showing old zip code and lost in the mail. They never submitted the second copy! We called so many times asking them to send out another copy, but they said they will contact you by email, and never did!
Reviewed Jan. 25, 2025
I used WES to make my studies equivalence for Canada, it was a little bit later than I was expecting but when I received the results I was amazed with the job they made. Additionally, after requested my first studies evaluation I see how easy it is to request new copies for different matters, and defenitively I will. Thanks!
Reviewed Jan. 24, 2025
Worst Experience - Scammers Alert! World Education Services (WES) is nothing but a SCAM. They don’t even have a real customer service team; instead, a third party answers the calls. The so-called "support staff" is incredibly rude—they’ve hung up on me multiple times. It’s obvious they don’t care about resolving any issues. Their entire operation feels like a fraudulent scheme to scam people out of their money. The leadership is just as bad, enabling this behavior and profiting off innocent people. I’ve had enough of their lies and inefficiency. Thankfully, I’m in the USA, where I can take legal action. I am filing a report in court and suing them for this unacceptable treatment and scam-like practices. If you're considering using their services, DON’T. Save yourself the stress and look for an honest alternative!
Reviewed Jan. 19, 2025
I used their service in Canada for evaluation and the service was transparent and great. I had some difficulties but upon reaching out to the customer service team, the response was very helpful and quick.
Reviewed Jan. 19, 2025
World Education Services (WES) Review. I recently had my academic credentials evaluated by WES, and while the overall process was smooth, there were a few drawbacks that stood out.
1. Detailed Evaluation: WES conducted a thorough course-by-course evaluation of my grades, which I could view online. The evaluation itself was accurate and well-organized.
2. Transparency: They uploaded the results to my account on their website, so I was able to access them digitally even before receiving the physical copy.
Areas for Improvement:1. Processing Time: The evaluation took about 8 weeks to complete, which felt longer than expected. While this may align with their stated timelines, it still requires patience.
2. Delivery Delays: I paid for overnight delivery, but I have yet to receive the official hard copy of the evaluation. This was disappointing given the additional cost for expedited service.
3. Help Tool & FAQ: The online support tool and FAQ section could use improvement. Some of my questions weren’t adequately answered, making the process a bit frustrating at times.
Overall Experience: While WES delivered on providing a professional evaluation of my credentials, the delays in delivery and lack of responsive support brought down the experience. I’d recommend them for their accuracy and reliability, but be prepared to wait and possibly deal with some customer service hurdles.
Reviewed Jan. 18, 2025
For future job opportunities I applied for an equivalency certificate through WES. I obtained a degree from a university in the United Kingdom and needed a certificate to prove that it is the equivalent of a degree in the United States. The portal is straightforward. It was easy to open an account and pay for the requested service. The timeframe for the completion of the certificate was not obvious before starting the application, which could be an issue if a speedy decision is required. The website mentions that WES has a relationship with many universities around the world and these universities can submit their documents electronically directly to WES. My university was listed, so happy days!
What is not mentioned or specified is that you -the customer- need to reach out to the university and may need to pay an additional fee to get them to submit the paperwork. WES does offer a service to reach out to the university on your behalf, but I did not use this service. My university submitted the paperwork very quickly. After a while I received an email that WES was missing information regarding the first two years of my study. Since I had not submitted these documents myself, there was no way of knowing if it was my university or WES that could solve this issue. The "direct relationship" that WES had with my university suddenly did not appear so direct.
Because this was not an issue caused by me, I had to reach out to WES's customer service. I logged into my account and filled out a contact form. The university had awarded me credits, because I had been employed in my field of study for more than a decade before starting my degree. I suspected that this was the problem and explained this in the contact form. The response took 7 days to arrive. It could not be more disappointing. The response simply stated:
"Dear M***,
Thank you for choosing World Education Services (WES).
Your inquiry has been forwarded to the appropriate department for review.
Best regards,
J***WES Customer Service"
Two days later I received a response from an anonymous person stating that my documents are under review. I was never actually told that the issue had been resolved, but when logging into my account the red text that alerted me to the problem in the first place, was removed. A while later an estimated completion date was showing. The equivalency certificate arrived within a few days of the stated completion date. WES provides a tracking link which is helpful. While I was happy to have the certificate, I was underwhelmed by the quality of the paper. The paper is showing folds because of the handling by the mail service. It is also extremely thin paper. So thin in fact, that when I scanned the certificate, the scan is showing the text printed on the BACKside of the paper.
Overall I had a positive experience, because WES did what they promised they would do. Areas of possible improvement:-processing time
-transparency of processing times and possible additional cost charged by the universities
-quality and speed of responses by the customer service
-quality of the paper that the certificate is printed on.
Reviewed Jan. 17, 2025
Website interface is user-friendly, it tells you exactly which steps to take and what are the requirements. I had additional question and contacted customer care by call, they were so helpful and willing to help. Entire process was easy and it was very fast. I was not expecting to receive my reports within less than a month and it left me with positive feelings about WES. They do care.
Reviewed Jan. 17, 2025
The partnership between WES and Qualification Check is amazing because it reduces the cost of shipping and the time consuming process. Also navigate through the website is very easy and holds all the responses to my questions.
Reviewed Jan. 17, 2025
Do not go to WES to get your credential evaluated. They do not update your status and after waiting patiently for a month+, after several messages sent, they do not help you or get you an answer. After you call them to find out, the customer service rep is very pathetic that they are not empowered to help the customer. They are reading exactly the same thing on the website and the best they can say is to wait. I have patiently waited a month and more, and I explained that I needed the evaluation to get the application, and running against the deadline. The poor customer service team can only listen to customers' complaints and do nothing. The entire system is a failure. There are many other credential evaluation services to choose from. I thought WES has a good rating and the school I apply for recommended also. Unfortunately this is not the case. I am still struggling to get an update....
I was just about to go file a complaint onto BBB, and found out that WES is notorious with BBB, see the screenshot from BBB website. I should have done a better research before I paid and choose their service. According to BBB, they failed to respond to 73 complaints, and 8 failed to reach a resolution. They are absolutely horrible! They don't care about customers.
*Update* - a week later after I spoke to them, still no update, no one called, no email, no nothing. nothing updated in the portal. I am filing a formal complaint with New York City, and see if that will help. This organization is a serious fraud. Please beware do not choose them! My college sent WES my credentials on Nov. 19 and it has been about two months, no updates and no way to get to anyone who can help!
Reviewed Jan. 16, 2025
They lost my transcript and nobody responded to this issue. Poor institution. Staff no training. Don't know the process. If you are a student wants to make sure your process smooth, don't use it. It is a nightmare.
Reviewed Jan. 15, 2025
I am satisfied with the service I received from Wes. Customer service representative, John was of great help and the time for my documents to be processed is commendable. Good work team and thanks a million!! 😊
Reviewed Jan. 15, 2025
My experience with WES (World Education Services) regarding my Educational Credential Assessment (ECA) was very satisfying. The customer service agent helped me understand the process and the required documents. Initially, I attempted my assessment with (IQAS), but they canceled my application for what they claimed were incomplete credentials. I was hesitant to try another assessment with a different service using the same transcript. However, with the guidance of a WES customer service agent, I decided to give it a try. I am truly grateful to WES for providing me with an Educational Assessment equivalent to a two-year Canadian post-secondary education.
Reviewed Jan. 15, 2025
Great service experience for me, l applied 9 January 2025 to WES and did Qualification Check process same day and my evaluation was ready from WES by 14 January 2025. No challenges for me, it was quick and easy.
Reviewed Jan. 15, 2025
WES service was very simple and easy to understand, The interface was well built with professional appearance and stunning features. Simple and fast to access. That was my first time using World Education System to evaluate my university performance and degree. After this experience, the overall feeling is simple and easy to use, the interface is very clear, and the university I study can obtain it by using a few keywords.
Reviewed Jan. 14, 2025
WES redirects you to an NSDC to help you get your transcripts, which I never got. I only got emails from NSDC assuring me a speedy process but no results. I am still waiting for NSDC results from the last time I applied. That was on 6th of October 2024. When asked for a refund NSDC stopped replying. WES needs to reconsider their association with NSDC.
Reviewed Jan. 14, 2025
I am extremely disappointed with my experience using WES for credential evaluation services. What was supposed to be a standard transcript review turned into a three-month ordeal that had serious consequences for my academic future. Key issues with my WES experience:
Excessive Delays. The standard processing time stretched to three months with no clear explanation for the delay. This is far beyond their advertised timeline and severely impacted my plans.
Financial Impact. Due to these delays, I lost a scholarship opportunity - a direct consequence of WES's inability to complete the evaluation in a reasonable timeframe. This represents a significant financial loss that could have been avoided with timely processing.
Concerning Business Practices. While my basic application languished in their system, I discovered they offer "fast-track" services through a third-party company - for an additional fee. This two-tier system feels like it artificially creates delays for standard applications to push customers toward premium services.
Poor Communication. Throughout the process, there was minimal proactive communication about the status of my application or reasons for the delay. This lack of transparency made the situation even more frustrating.
Inconsistent Service Standards. The stark difference between standard and expedited service times suggests a deliberate deprioritization of regular applications, which seems unethical for a service that many students and professionals rely on for their careers and education.
I would strongly caution anyone considering WES to carefully evaluate their options and timeline. While they may be a recognized credential evaluation service, their current business practices and processing delays can have serious consequences for applicants' academic and professional opportunities.
Reviewed Jan. 14, 2025
I highly recommend WES for their quick service. Although they estimated a time of 20 days, my ECA arrived in just 5 days and now I'm ready for my next step. I would use them again when I need to. Great experience!
Reviewed Jan. 13, 2025
WES did a good job. Although there were a few things I wish were handled better. Personally one shocker I got was the time it took to get everything done and completed. It took way more time than I thought it would and because of that I got really tense and worked up. My advice is to avoid being under pressure or anxiety, start your process at least 2-3 months beforehand because as I was told a lot of factors may come into play and cause delays. What comforted me most is that their customer service was very understanding and helpful throughout the process.
Reviewed Jan. 13, 2025
It was a great experience, A thorough job was done. With due respect and utmost modesty, I would like to suggest that a more robust means of airing feedback better than "contact us form" should be considered. I was kept on same point for upward six weeks asking for a document that was never part of my credential evaluation. This is frustrating, whereas, I have a banking professional Diploma which I wanted to include in my documents but declined by WES.
Reviewed Jan. 12, 2025
I had an excellent experience with the WES process and am happy to give it 5 stars. The application process was straightforward and well-structured. WES provided clear instructions for document submission, and the online portal made it easy to track the status of my evaluation. I was impressed by their efficiency and professionalism; my credentials were evaluated accurately and within the expected timeline. The detailed evaluation report was thorough and recognized by the institutions I applied to. Overall, WES demonstrated reliability and transparency throughout the process, making it a seamless experience. I highly recommend their services to anyone seeking credential evaluation.
Reviewed Jan. 12, 2025
It was a great experience with the process especially with the account & the customer service. I will definitely recommend this to anyone who needs such an evaluation. Good work 👏 at the end. Try it.
Reviewed Jan. 11, 2025
STAY FAR AWAY FROM THIS COMPANY!!! If I could give negative stars I would. They lie through every step of the process. They lie about how long it takes to analyze your transcript. They lie when they said they're going to prioritize your transcript. They lie again about the timeline. I was applying for a college course and needed my foreign transcript analyzed. They assured me that they would have more than enough time to have my transcript complete and sent to the college. Every time I called them for an update they said "don't worry it will get done". Then when you call them back they say "we don't have a record of us telling you that the transcript will be sent to the college on time". Just a complete scam of a business. PLEASE, PLEASE, PLEASE DO NOT USE THIS COMPANY. SAVE YOUR MONEY.
Reviewed Jan. 11, 2025
WES services are so bad that they hired a 3rd party company to run their phone line. I guess that their own people quit after receiving so many calls from angry customers. In the end, you can't exchange with an individual from WES, which makes it difficult in unusual situations. For me, my 1st year of university of biology has been granted by the dean after I attended medical school. I didn't fail, I just didn't make the numerus clausus. WES never understood that, keep putting notes on my side that they were missing something, despite I had the university send letters stating my situation. And now they just closed my account, asking for a $60 fee to reopen it. That's extortion! If you need transcripts, or similar services, don't use WES!
Reviewed Jan. 10, 2025
Great experience with WES. Will recommend to my colleagues and friends. Fast processing. Very approachable. Very accessible. I don't regret having my ECA done by WES. Great company to deal with your need
Reviewed Jan. 9, 2025
Poor, terrible portal. They take your money and then send you to 10s of other websites for education verification. All of these other institutions will charge you a good amount and in turn have a slow and unresponsive process. Keep away if possible.
Reviewed Jan. 9, 2025
Wrong, conflicting information was provided to evaluate transcript. Wrong transcript was provided despite detailed questions and step by step instructions to complete order. I caught error immediately after evaluation was ordered and was told it would be cancelled and refunded. Cancellation process & form was not completed by agent and refund was not provided. When speaking with representatives I was either disconnected, given the same useless comments about a ticket being in queue and need to wait further or was told that “no refund” will be given since the evaluation was completed despite it being the wrong evaluation and despite the evaluation not being cancelled after given the wrong information in regards to obtaining a course by course evaluation.
When asked for supervisor to follow up the dispute they would not provide consistent supervisors. When I call back to reach another supervisor I am told they are no longer available to speak to me. I warned them that I will file complaint; Post the terrible service on social media as well as dispute the credit card transaction and if they cared they would put me through to supervisor or would phone me back. No contact occurred. The terrible consequence of this service is that my son was unable to attend college due to this terrible lack of service. Also we were billed $203 and given no refund.
Reviewed Jan. 8, 2025
I like the World Education Services since it can help me to evaluate my credential in U.S.A. while I am a Canadian citizen. I studied at the Concordia University Wisconsin in U.S.A. and I study Master of Business Administration (M.B.A.). I think World Education Services helps me a lot. Thank You. - Jack **
Reviewed Jan. 7, 2025
Highly recommended for anyone looking to get their services. Prompt and efficient and above all value for money. Response time was excellent and provided updates was great and that made feel good and calm.
Reviewed Jan. 6, 2025
WES has the most poorest customer service, they lie and have no idea on what they are talking. They will simply take your money and will not respond, they will not deliver on time. They will keep on making false promises. Cherry on top is that their evaluations are wrong in most cases. I personally had to point out certain details where they apologize and make them corrected.
Reviewed Jan. 6, 2025
I used World Education Services (WES) for immigration purposes to Canada and I am extremely satisfied with their professionalism and willingness to help in areas necessary. They were very fast with their evaluation once I submitted all of the documents necessary.
Reviewed Jan. 4, 2025
Awesome experience with the evaluation of my credentials by WES. The evaluation added worth to my value. WES has trusted and reliable process, with a very responsive team. I strongly recommend WES to every immigrant for credential evaluation.
Reviewed Jan. 4, 2025
Fast service. Easy to work with. I will definitely recommend WES. Customer service was top notch. They were very attentive to my concerns, website was very easy to navigate. Thank you WES! I am a happy customer!
Reviewed Jan. 3, 2025
Everything was great and especially customer service. I was very satisfied after the phone conversation with a help center worker. She was very nice, answered quickly all my questions and also she gave me valuable advices. Thank you a lot, Nataliia.
Reviewed Jan. 1, 2025
The evaluation results are accurate, very close to my GPA from my original school. But it took much longer than the promised 7 days timeline. When I finally got my evaluation, the electronic portal to deliver my result to the university I apply for is quite efficient, the university received the result the next day. Plus, it was quite easy to contact the customer service via phone call.
Reviewed Dec. 31, 2024
I live in Quebec and started an application through WES, but I’ve learned that there is another entity that is better accepted in Quebec, so my first contact with Customer Service was to cancel my application. It was easy and fast. Then I started gathering documents for the other company, but they’ve asked for my college and school documents and translations of everything and the translations could only be the ones they accepted and all the documents should be certified by the consulate of my country. At last, it would take over 2 months to get my evaluation. I ended up giving up the other company and going back to Wes. I’ve contacted my university to send my documents over and I’ve sent the translations I’ve had and in less than a week I’ve received my evaluation. Amazing service.
Reviewed Dec. 27, 2024
The process with WES was fantastic! It was very fast and efficient. Once they received my documents, it took only 10 days to get the results online. The entire process was smooth, and their electronic system made it very convenient. I would definitely recommend WES to others for credential evaluation.
Reviewed Dec. 21, 2024
I will recommend WES. They really did a good job. Although the whole process took a long time but it was because my school didn't send the documents on time. Thank you WES for the evaluation of my documents
Reviewed Dec. 21, 2024
Incredible Customer service, very smooth process, I got my educational Credential assessment in less than a month, I would highly recommend WES for the credential assessment. You doing great job guys, keep it up.
Reviewed Dec. 21, 2024
WES provides extremely poor service with unacceptable delays, to say the least. I am deeply disappointed with the service provided by WES. Their customer service is unresponsive and unhelpful, making it nearly impossible to resolve issues in a timely manner. This reflects poorly on the overall professionalism of the organization. I have ordered course-by-course evaluations on two separate occasions, and in both cases, there were significant and unreasonable delays. This occurred despite paying for expedited mailing, which should ensure faster delivery. Instead, I was left waiting far beyond the expected timeframe, with no proactive updates or clear solutions provided.
As an institution relied upon for critical academic and professional purposes, this level of inefficiency and lack of accountability is unacceptable. Based on my experiences, I would not recommend WES to anyone. As someone who works in higher education, I have already advised many of my colleagues and students to avoid using this service due to its unprofessionalism and unreliability. This was the worst experience I’ve ever had with a professional evaluation service. WES must take urgent steps to improve its customer service and delivery processes if it hopes to regain trust and credibility -- I doubt they will ever do that.
Reviewed Dec. 20, 2024
Requesting WES to do a credential evaluation is just a waste of time and money. They tell you it takes seven days once they have all the documents needed. My account remains on hold for more than two months even though they received an official transcript from the universities I attended abroad. I did not doubt that this disappointment will ever come to me as I thought this org. has been in business for years and would know the importance of getting evaluation requests on time. However, they were way below my expectations of a legitimate, professional service provider. I should have read the reviews before approaching them, but I didn’t do that which cost me to miss a deadline for enrolling for a study and money. I recommend Educational Credential Evaluators (ECE). Once they had my official transcript it only took them three days while my inquiry in WES is on hold for more than two months.
One thing though is the customer service agents were nice but didn’t know what is holding my process or did have any explanation. Writing your inquiry in the contact us inbox in the portal is just a west. I do not think there is anyone monitoring that inbox in a timely manner. I am sorry but if you have a deadline this WES is not reliable and want even give you an estimated time line for when the evaluation will be completed. They might need to employ more people to do this but if their operations don’t change, I guess it is better they go out of business!!!
Reviewed Dec. 19, 2024
Awful experience!!! Expensive and their transcripts are not even accepted by most of CT colleges!!! After I paid $235 to get my transcripts, I had to wait 6 months and pay an additional $50 to get my Bachelor's transcript only. They use this site "Qualifications Check" that is supposed to get the transcripts from the university for you. They kept me on hold for 6 months not getting my transcripts and at the end they only got the Bachelor's degree because I didn't want to pay an extra $50 and waste more time. Customer service system is terrible also.
Reviewed Dec. 18, 2024
Navigating the website was easy and explanations of next steps were super clear to understand. It was my first time and I was a bit scared on what to expect. WES is recognized in most universities so I decided to go with them, it was pricey but worth it because I know I can use their evaluation results in most schools. I was updated on every step and my results came faster than expected. I didn’t even use the new “qualification checker” thing on their website. Thank you WES. Now I am waiting for my designated school to confirm they have received the results then I will be all good.
Reviewed Dec. 16, 2024
They have me wait 4 months for no service. They provide unclear directions and seem like they have no idea how to handle their own process. Waste of money and time, worst company ever. Avoid This Transcription Service at All Costs. I’ve had the worst experience with this transcription organization. They provide unclear directions and seem to have no idea how to handle their process. Despite referring me to a third-party liaison to connect with my school institution, they don’t even accept the third party's work!
After months of back-and-forth, they’ve now told me to contact my school directly and have them mail my diploma. The problem? In my country, certificates are not sent to third parties—that’s why I used the liaison company in the first place! For over 4 months, I’ve been stuck in this nightmare. Every time I contact them, I’m told to speak to someone else, but no one ever solves the issue. It’s just endless delays and excuses. I still don’t have my transcription, and their customer service is completely unhelpful.
Reviewed Dec. 15, 2024
My experience with WES is great. They did the evaluation really clear and acceptable. I would recommended my friend who need to evaluated go to WES. The customer service is also helpful to answer all of my question. Thank you.
Reviewed Dec. 15, 2024
It’s a very easy & accurate process from the beginning to finishing. They provide us all updates on time. Thank You for the great job all employees of (WES), keep up the Good Work. I wish all the best in success of all employees of WES in their future endeavors. GOD BLESS ALL. I’m very happy of getting good service by the WES.
Reviewed Dec. 13, 2024
I am highly dissatisfied with WES and their delayed processing. It has been over three weeks, and they have still not completed a simple document transfer from my Canadian profile to my U.S. profile. Despite my attempts to reach out, their response has been unhelpful and slow. This lack of efficiency and communication is unacceptable, especially for a service that claims to streamline credential evaluations. I expected better professionalism and quicker turnaround times. I would not recommend WES to anyone who values their time and needs prompt service.
Reviewed Dec. 13, 2024
At first I thought it would be difficult to process my documents especially it needs coordination from my school. But everything went seamless. I opened an account and with just few clicks, I'm done. What I love is how they keep me updated every step of the process. I am so happy they keep me posted when they received my transcript and just after a few days, I got my results. Easy breezy!
Reviewed Dec. 12, 2024
Absolutely poor customer service with the only option for the delivery as post mail in the year of our Lord 2024. It's been three weeks since I ordered a duplicate copy of my documents. I received a confirmation email the day after I ordered indicating that the request was completed. Three weeks later and the documents have not arrived. I have called multiple times to request that my information be emailed to me and that they copy my program of entry on that email. I was also told that once a review of the situation was completed and a decision made that I would receive an email because no updated information shows on my account. Three weeks later there is no forthcoming email and when I call for the millionth time they are provide me a tracking number via UPS with a 5 day delivery window, 4 whole days after the deadline date for my program. This is absolutely unacceptable.
Reviewed Dec. 12, 2024
WES is the worse company I've had the misfortune of patronizing. Customer service are nonexistent. They don't have the capability of advocate on your behalf to resolve issue. The information provided is the same that you can access on your own. I made a request on October 21, 2024 and my evaluation is yet to be completed. My document (1) is from an American institution. It is December 12th, 2024 and I am still waiting for a simple evaluation!!! This company is ineffective and does not meet its own expectations!!! This evaluation is for employment purposes with the city of Toronto of which I lost an opportunity due to WES's tardiness!!! UNBELIEVABLE!!!! :-
Reviewed Dec. 12, 2024
I did my ECA process with WES. Estimated Processing times and results were very accurate, my university has partnership for sending documents electronically and which made the process easier. However the information on the website about sending documents electronically was a bit confusing for me and the answer a got from Customer Service didn't addressed my doubts. It would be useful to find a comprehensive list of institutions with electronic partnership, that way could be smoother to guide the institution throughout the process if they are not use to it. No idea how the process is when sending documents by mail.
Reviewed Dec. 12, 2024
I want to give 0 star if possible. It took me two months to get course by course service. It was from the date they received all my transcripts from institutions. I was expecting 7 to 10 days. I called several times but what I heard was they are in process and rep didn't know any further info. I had to hire different company and they only took one week and finished before the WES. This company is a joke. I totally wasted my $340
Reviewed Dec. 12, 2024
Accurate and Very Fast Evaluating Documents. Thank You for the great job all employees of (WES), keep up the Good Work. I wish all the best in success of all employees of WES in their future endeavors. GOD BLESS ALL.
World Education Services Company Information
- Company Name:
- World Education Services
- Website:
- www.wes.org