World Education Services Reviews

No customer service. Terrible turnaround time, much worse than promised. Only partial reimbursement. Go with ECE instead. They won’t check emails either. They are dishonest and it feels like there isn’t even a human on the other end when trying to reach out.

I would give it zero if that was an option, my account was open on January 2024 to now - WES claimed they didn’t receive one of my transcripts however after reaching out to DHL got photo evidence to confirm was delivered. Weeks after WES confirm yes it was received however this can only be sent electronically (even though on the tab view require documents shows it's accepted). Wes “specialist” guided me to hidden area on the website that shows otherwise. At this point the account became inactive – where I had to pay to reinstate – I request - drop that course and complete assessment was advised I need to do that request myself. On the 27th of Aug I made and was advised it will take 14 days to conclude. It's now 19th Sept and WES is still unable to provide me with an update.

I will never recommend WES to anyone. Not even to My pure enemy. They are liars. Because of WES, I didn't get my scholarship. Because without my credential, I can't get a scholarship. They've had my file for over 8 months and nothing. I can't register for fall 2024 because without my credential I can't register. After all that, they forced me to pay $50 for reactivation fee. In total, I paid $278 for an evaluation that I didn't receive. Oh God! Is because we are not from here or what?They take advantage of us international students. But don't forget that we foreign students will become the authorities in the U.S. We'll see in the future.

All of these 5 star reviews are complete lies, WES is really, really, really terrible and it’s really surprising how they’re being allowed to play monopoly in North America. Customer services are a bunch of stalling liars and technically use the same tactics and sentences like “we will escalate this” when in reality they have no connection to any other departments. It’s really frustrating seeing these fake reviews here and on YouTube. And there’s no other competitors and we all definitely need this service, so yeah we can cry them a river. If you’re reading this before using Wes. Please don’t pay them any money.

I have submitted my application in June the 21st to be precise. It's now approaching oct 2024. I haven't heard nothing from WES, the university I attended in the uk was very efficient and communicated timeously, they sent my transcript to wes for evaluation I haven't heard from wes. When I try to call them I'll be waiting close to an hour with high volumes of calls. I even missed registration for this fall. I don't think I can recommend anyone. I feel scammed.

I recently used WES for my credential evaluation and, like many, was a bit nervous during the waiting period for my assessment results. I frequently checked the system for updates, which made the wait feel longer than it probably was. However, the anticipation was well worth it when I finally received my results. The process was thorough and professional, and the outcome was exactly what I needed. Despite the wait, WES provided a valuable service and delivered a comprehensive evaluation that met my expectations. If you can be patient through the process, it’s definitely worth it in the end.

Everything is good at the end but they have some agents who don't pay attention at all. I had already done US credentials, I just needed a switch for Canadian credentials. They told me what to do. After doing that my application took a couple of wrong turns. I wrote countless mails explaining my situation to them. I was lucky to talk to an agent after several calls totaling a wait time of 109 mins waiting mins online. But this agent was awesome. Less than 1 week after the call I got my credentials. Though it took 5 months I have a happy ending.

I had it would take a terribly long time but that was not my case. I was very impressed with how swift it was, they did a fantastic job. I’d say the bulk of the problem lies in your institution sending your credentials on time, once that is done, you should hear back from WES in 3 weeks (that’s how long it took for me).

Highly recommend. I did both certifications with them for two countries, good service and friendly. The process took two months to be completed and now I have everything on time. I contacted them to ask some questions about the transfer and was pretty easy to do it.

Ask if your university has a partnership with WES where they send all documents digitally after you translate your transcripts and diploma. Your university will send it over to WES and the ECA gets done faster. My university has it and it’s worth the effort! Ask your university if they have this partnership.

The worst. After 30 days I am still waiting for my evaluation. Check their refund policy. Their services are horrible. I definitely do not recommend this company at all. They do not even give you a timeline for your application. Based on their policy you might even want to wait for more than a year to get your evaluation. People get degrees in one month, what are you guys doing????

I had trouble getting the uni to send my transcripts, but WES did its job real quick and I appreciate that, because the evaluation was completed only a day after submitting my application to IRCC. Completion was estimated to be October 7 and I screamed joyfully when I got an email that it was completed on September 11. I recommend WES.

Straightforward and easy-to-understand report. Promptly delivered before the expected date. Properly submitted to all units as I expected. During my call to customer service, the officer attended to me properly and tried to do the extra to resolve my issue.

My experience with WES was a roller coaster one, I appreciate your authenticity of evaluation of our credentials, however, I was disappointed when you requested me to let my school send my transcript directly to WES. But after a couple of days, I received information on my updated account that you have not received it, when I contacted my school, they sent me a copy of acknowledgement of receipt from you. Subsequently, I appeal to my school to send another copy of my transcript to WES. That’s where I received a confirmation from you that you have now received all the documents you need for my evaluation. This made me went through some psychological and emotional trauma so kindly check the process of receipt of documents always.

My experience with World Education Services (WES) for the evaluation of my bachelor's. The process was smooth, efficient, and transparent from start to finish. They provided clear instructions on the required paper/documents,

My experience with WES was fantastic. I got my evaluation done within three weeks, which came as a surprise. The whole process was fast and simple. I am fascinated and would like to recommend WES to anyone willing to have their credentials evaluated.

WES offers highly reliable and professional services. To avoid delays, it's crucial to carefully read the requirements and submit the correct documents. Patience and accuracy are key for a smooth process.

I liked the fact that the procedures were outlined appropriately but I think it is expensive and for such costs, it should be done at a quicker rate. Maybe they can consider having a basic and a premium rate to support people with limited funds for this while the premium expedites the process for others in that. Generally, I was satisfied with the review and the follow up.

WES through QC helped process my ECA report for the Canadian IRCC seamlessly. It was an easy experience because I didn't have to contact my institution at all, and QC kept me abreast of their steps by providing weekly updates. It took about 3 months, and it took that long because of the delayed response from my institution.

I paid $225 for my transcript to be converted and the website guaranteed 7 to 10 days. After 1 month, I contacted customer service and they requested I give them another week. After a week and a half, I contacted them again and they basically gave me the same runaround, stating that they are behind. I then immediately requested to cancel my application because they were clearly not fulfilling their end of the deal, and, "according to their refund policy", they are entitled to withhold $52 of the payment!. It is no wonder, that my credit card would not let the transaction with them go through! Complete sham!

Excellent experience, amazing results. I highly recommend this service. I will recommend this evaluation to every IMG, and any foreign professionals that wants to acquire a very detailed and prestigious evaluation. Kind regards Luigy **. MD., RN.

I am writing to express my complete dissatisfaction with the service I received from WES. The website clearly stated that the evaluation process would take 35 working days, but in my case, it took more than three months. This significant delay resulted in me missing the Fall intake for my admission, which has been incredibly disappointing.

I had a wonderful experience with WES. It was quite seamless. It took less than a month after my transcript was received by WES for me to have my evaluation. I will recommend WES always for evaluation

Good website experience...but the processing is now taking long than usual. But WES is the best. Good reactivity and nice customer care. WES could try to improve their time processing for emergency cases.

Horrible service. They were supposed to take my Canadian equivalency and shift to US. A 2-day job is taking them 3 months. Thanks to their incompetency I’ve lost my US immigration visa appointment which asked for the document. My request has been escalated 7 times in vain. The answer? “We’re switching to a new system and it’s taking long”! Should be that be disclaimed before people pay money??!!

My experience with WES is extremely frustrating. I submitted my marks of statement (transcript) through my University and courier both. My college is also included in their autonomous college list. At first they updated in my WES account that they are processing my package in June, 2023 and now they emailed me that they haven't received my marks of statement. It has been months.

I think people should consider other evaluation services than this WES. I have missed 2 graduate opportunities because of their lackadaisical approach to evaluating transcripts. I submitted my documents since April and WES says everything is complete and good to go, this is september and yet evaluation is still in progress. I was unable to resume this August and with the way things are, if WES doesn't complete the evaluation I still can't resume in January.

Ridiculous service. No response to customer service. Customer care agents do not have any information. There are flexible competitors available. It has been more than 8 weeks and still waiting. I lost job because of timings and no response, ETA. Status: We are processing a new package or document for your application. It's joke.

WES evaluation took too long for me but their response every time when I called was top notch. I am really satisfied the way they handled the process but it was time consuming for sure. I will not recommend if you want to get your ECA done at last moment but if you have about 2 or 3 months I would recommend WES.

My experience with WES was amazing. Although I had to be patient for 5 months to receive my credential evaluation. I was very satisfied with the customer service which helped with my request to cancel the evaluation of my Masters credential. More to that, My credential evaluation was available before the 20th September as programed. I highly recommend WES for your credential evaluations.

Do NOT use WES! If there is one review you listen to, let it be this one. I am Canadian. I graduated from a Canadian university and paid to have an evaluation, so I could work across the border. I assumed that my evaluation would have been straightforward. I made the same mistake of scrolling through reviews (almost all negative) and still used WES. Big mistake! To me, the 5 star reviews on this page are definitely questionable, in terms of legitimacy. It’s been over 2 months and I am still waiting for my evaluation. I have called customer support numerous times. And each time they tell me they “are escalating the matter”. FYI… customer support has no connection to the evaluators. They have no information about your report/time line or anything useful. Basically… customer support has no clue what’s going on with your evaluation. WES Customer support service seems more like a formality, but no actual service.

This is the worst service I’ve ever experienced! The customer service agents are all the same—no matter who you talk to, they keep repeating the same useless script that does nothing to resolve my issue. They initially claimed that the standard service would take up to 14 days, but it’s been 3 months, and my evaluation is still stuck! I have already missed the start of the first round of my class, and now I’m about to miss it again. This is beyond frustrating and utterly unacceptable!

The online page made me clear what did I need for my Master's degree application, it took a bit of time but everything was clear for my evaluation. It is pretty straightforward. I appreciate the help and time for sure

WES is simply the best. I would recommend everyone to use this as an evaluation tool. It's legit and WES is doing what it purports to do. Customer service is very fast and action is immediate. Email response is exceptional. I'm just overwhelmed with my evaluation in particular.

I was introduced to WES by a workmate and immediately jumped on to it. In short period of time, I had my evaluation completed. If I had known WES, I would have made a huge stride in my educational journey. Their website was super friendly and their connection with a lot of educational institutions is marvelous.

Horrible experience. 2 months since submitted the application, still have not received the evaluation. No reply from the customer service team. Just an awful experience. Not recommended at all. I am not sure if it's a scam.

WES has been unresponsive to my numerous efforts to bring my application to conclusion. The application was submitted August 2, 2024. An update to my account was posted August 6, 2024 indicating they were reviewing documents sent by my university. I have called three times and inquired online regarding no change in status since August 6, 2024. I keep getting stall techniques and am told to wait a few days, repeatedly. I have specifically asked for someone who can bring this matter to conclusion to call me back. No one has called me back.

Very slow service, nearly impossible to reach them out, and when you can finally reach them out they are of no use at all. It seems like the departments inside have no idea of what’s going on in other departments, so when you call customer service to give you an update on your application they’ll ask a dozen questions just to answer you it’s still in process, something you can easily check on the website. They don’t tell you if something is missing, what step it’s at, how long it’ll take. If you call them, and are lucky to get through, you leave just as blind as you went in.

Very slow, inadequate and unprofessional customer service representatives. Very rude and arrogant. Unable to deal with issues and help customers in attending to their needs. I regret having to go through WES for evaluation of my transcripts. Very poor from them.

I recently used WES for my educational credential evaluation, and I must say the process was smooth and efficient. The online platform is user-friendly, with clear instructions on how to submit documents. Once I provided the necessary paperwork, the processing time was reasonable, and I was kept updated throughout. The evaluation report was thorough and accurate, aligning well with my expectations. The final document was detailed and professional, making it easy for me to use for immigration and educational purposes. Customer service was responsive and helpful when I had inquiries. Overall, WES provided a reliable and efficient service, and I would highly recommend it to anyone needing credential evaluation.

My experience with WES was smooth and great. Although I have experienced some delays in getting my evaluation done, it has nothing to do with WES; it took a while for educational institution to send my transcripts. On the other hand, as soon as the documents were received by WES, it took less than 10 days to get my evaluation report. Also, WES engaged me throughout the process by constantly sending mails to tell me what stage the process was in. The customer service representatives at WES were very helpful and answered all my questions patiently. Overall, the process was excellent. I am thoroughly impressed with WES services and I strongly recommend.

My experience with Word Education Service was full of suspense, given that I did it myself and without any particular previous experience. The ease given to the user in filling out the various forms is a major asset. I was just worried about how long it took, but that's not the Word Education Service Staff's fault, but because the responses were slow in getting to them. At the end of this experience, I strongly recommend Word Education Service to everyone. Those who plan to do a diploma equivalence!!!

My experience with World Education Services (WES) for the evaluation of my bachelor's and master's degrees was fantastic. The process was smooth, efficient, and transparent from start to finish. WES provided clear instructions on the required documents, and their online portal made it easy to track the progress of my evaluation.

I strongly recommend WES for anyone in need of credential evaluation services. My experience with them was incredibly positive, thanks to their user-friendly website and streamlined processes. From the moment I accessed the site, I was impressed by its clarity and ease of navigation. Finding the information I needed was straightforward, with well-organized sections and intuitive design making the entire process smooth.

I am writing to express my profound dissatisfaction with the services provided by World Education Services (WES). My experience with WES over the past few months has been full of frustration and disbelief at the level of incompetence and blatant disregard for customers' time and career aspirations. Below, I outline the specific issues I encountered:

Go for any other designated organizations other than WES. I spent a significant sum on my evaluation for the Canadian college application. Unfortunately, I haven't received my official report through mail, nor have I found any option to download it from my WES account. To resolve the issue, I contacted their customer service, inquiring about the download problem. They informed me that downloading the official report isn't possible from their account, suggesting that I order an additional copy by mail for an extra 48 CAD. I asked some friends, and they shared screenshots from their WES accounts, which showed a "Download official report" button. They were able to download the original report and submit it to IRCC for immigration purposes. This situation is extremely frustrating, as international students investing a substantial amount to move to Canada, we expect these organizations to be more accommodating in their processes.

Pls respond or refund. Since May my waec is been on hold there are other companies to go to for evaluation pls. Pls refund me back. I paid too much. What else can I say? I contacted Wes for evaluation since May.

I’m very satisfied with their services all through the process. Strongly recommend you. They let me how the process was going and the results was sent to the address where I wanted to apply by them directly. All the services are very completed and comfortable. 10 of 10.

I submitted my documents for evaluation in early July and it's now mid-August. Despite promises of escalation when I called customer service (twice!), I'm getting nothing but radio silence. This evaluation is time-sensitive and directly impacts a deadline with USCIS. I was never informed of any backlog that would cause these kinds of delays. Their lack of transparency is outrageous. Now I'm left scrambling and facing serious consequences because of WES's incompetence. If you're on a deadline, look elsewhere! This level of service is beyond unacceptable.

Lost my Job because of WES: They never verified my PhD degree from a Central University in India. The Customer service was responsive until payment was done then they had no clue about the process. They only keep saying, "We did not receive your documents." I almost my job offer.

I'm extremely dissatisfied with the service I've received from World Education Services (WES). Despite submitting all required documents, transcripts, and payment on July 15, my application remains on "hold" with a status of "waiting for your document(s)" as of August 13. I've received confirmation from the clearinghouse that my transcript has been retrieved since July 16, yet WES claims otherwise. I've attempted to contact WES multiple times via phone and message, only to be met with unfulfilled promises of updates. The latest agent I spoke with, William, informed me that my evaluation would take 2-3 months, contradicting the 35-day timeline advertised on their website.

I am disappointed with WES customer service. I apologize for my negative review, but if I had the chance, I would not have evaluated my transcripts. Since July 9th I have been waiting for my reports, but they did not respond to my questions or explain. I do not recommend WES to my friends. Furthermore, I paid for the service upfront, but the quality did not meet my expectations. It was a good lesson for me and I never recommend it to everyone who is seeking to evaluate her international documents.

Poor response/customer service. Timeline show In Progress for long long time and doesn't show why it is In Progress. No clear information or anything needed from applicants. Wasted my money, time and also missed my admission timeline. Please avoid this and find out alternatives.

I recently utilized the services of WES to evaluate my foreign education credentials, and I couldn’t be more impressed. From start to finish, the process was fast and efficient. I hope that many people understand the problems of wes about the number of evaluations of the world to complete. It's not easy; so for me the process is perfectly planified.

Sincerely I usually don’t give bad or 1 star reviews basically because I understand the basis of creating a business and wanting to meet up with customers needs efficiently and professionally, while also having it done on a timely basis but unfortunately World Education Services (WES) is the worst evaluation company anyone might ever want to deal with, as they would sweet talk you from the beginning of your registration process, then eventually take your money and behold, you would have them delay you and find it hard to call them, sometimes drop your calls while on the phone with them, and the worst is the fact that they would eventually make you miss your deadline date with nothing being done to your documents. So kindly research a better evaluation company if you want peace of mind.

My experience with WES was nothing short of awesome. Despite the delay from one of my institutions in getting my results verified, it took WES 4 days from when every documents was completed to sending my report. I will recommend WES to people around me anytime any day. Well done team, you guys are doing a great job considering the volume of requests you get. Working with a prestigious company like WES has always been my dream. Kudos to you all.

It's horrible to learn how country like USA is allowing such company to play monopoly in this country. They are making tons of money destroying not only students life and career, also the country from having great talents. They have no clue how the education system works in different parts of the world. they have bunch of armature who evaluate the foreign degree without realizing how their lack of knowledge and training is destroying someone's life. It's a humble request to USA appropriate authorities to look into this matter.

It's good if you want to apply for schools outside of your country as well as considering a course you wanted. The process takes a month but it does the job well, gives you updates about your process in your email.

I wanted a copy of my evaluated transcript to be sent to my school. The school did not receive it and WES never responded to my emails nor pick up my calls. There is no way to contact them aside from email and they never respond. Don’t work with them.

I am an international dentist applying for a dental program in the USA, and my experience with WES has been extremely frustrating. I submitted my documents in early June and received confirmation on June 26th that all materials were received. I requested a course-by-course evaluation, which WES claims takes about 7 business days. However, nearly two months have passed, and I have yet to receive my report.

This company is a scam, do not use them. I have spent thousands of dollars applying to schools just for me not to be able to attend due to this unprofessional company. They promise you a delivery from 10-15 days but somehow say there might be slight delays. Slight delays to me sounds like a few days extra. It has been over a month and the schools I have applied to have not received my transcript. They can't give you a status update at all, not whatsoever. It still saying analyzing my transcript that I uploaded a month ago. Supervisors cannot even give you an update to what is going on. Taking over $250 from people and not even being able to give an update is ridiculous. Because of this company I cannot go to graduate school even though I have been accepted to several schools. Do not use under any circumstance.

I have the worst experience with WES. They only take money but are not responsible; their customer care service is the worst one. If you have an alternate option than WES; please choose that one. WES will take their own sweet time to process the evaluation and when you call customer care they will talk to you like they are not working for WES. For everything they will ask you to send the Contact US form and the Contact us form team always sends very generic standard answers to your query. So it is like most likely if you have a problem you will get a resolution very late.

Don't use this company. I started this process in September 2023 and it now July 2024 and the status is still in progress. "Status: In progress" I have called the customer service number and They have escalated my case four times. DO NOT USE THIS SERVICE....

I was very satisfied throughout the process. It was great value for the money. I would definitely refer WES to everyone who seeks a professional, accurate, and fast evaluation experience in the future.

They have my document of only ten courses from well known University in the United States and every time I call the customer services say "I will escalate it for you". Last time, they emailed me that it will be ready in two weeks. I called them after two weeks, they said, "It ready and we sent it to the association you want us to." I said I do not see the update in the system, they said it is only technology issue. "Do not worry". I said fine. Called them again after 1 week, a guy told me it is only one step and it will go in one or two days. I called them after one week, they said there is an online portal. Use it to contact the reviewers. Me only looking at them as group of lazy liars.

Worst service ever. 3 months ago they received my files. They haven’t even been looked at yet. Customer service is a joke, my request has been escalated 3 weeks ago, still no update. Please consider competitor.

Worst service provider I've ever worked with. My university sent the documents and I called to ask if everything was ok. I was told that all documents were received and were ok. After 65 days and 4 calls demanding updates, they changed the status (until then it was "waiting for documents") saying that the documents were not ok. I asked for a cancellation and I still haven't gotten my money back.

Very satisfied through all the process. I would definitely refer WES to everyone who seeks professional, accurate, and fast experience with evaluation. Everything is clear, and the customer service is very good and helpful..

My experience with WES was nothing short of spectacular. Although I experienced some delays in getting my evaluation completed, it had nothing to do with the company; it took a while for educational institution to send my transcript. However, as soon as that was sorted out, it took less than 2weeks to get my evaluation report. Also, WES engaged me throughout the process by constantly sending mails to tell me what stage the process was in. Overall, the process was seamless.

The WES team is so co-operative and they are quick. I would suggest others to you WES for their credentials. WES your dedication and hard work are truly inspiring. I am grateful for your contribution.

The service, quality, and website navigation are great. The professionalism by representatives are awesome. The only problem that I saw is the time of evaluation. Besides that, everything is high quality.

Do not recommend this company if you need the evaluation completed in a timely manner. I am from Canada and my degree is from an English speaking University that is accredited in the US. My transcript was sent to WES per their instruction within two days. They acknowledge receipt in my account on June 16th. Still have not received anything, no updates. I finally called them today, July 19th, and I was just told that they are behind and a request to rush would made. When I asked if they are going to provide a discount considering it has been over a month already, I was told no. Definitely would not use them. FYI, I only need a document by document, not GPA or Course by Course!

It was extremely easy and time-saving. The website is also easy and helpful. Results of the evaluation were also perfect. I would definitely suggest it to my friends and family. It took more time but I was happy through the process.

Overall, a frustrating experience with a positive outcome. The most frustrating part was understanding the exact requirements for sending them my academic credentials from back home. I had two goes at it. The first one failed because I did not meet the requirements. I had to spend over an hour on the phone trying to get to the bottom what those requirements were. Once I understood them, I re-submitted and received my evaluation report within a couple of months. The evaluation confirmed the academic credential level that I expected, so overall I am satisfied. Was it worth the money I paid to get it done? Only time and my immigration experience will tell...

This company has to shut down. They are first-class scammers. It says on the website that the evaluation would be done in 7 days, but here I am 23 days later still waiting without any update from their end. Add to that the customer service is extremely terrible. They tell you that your case has been escalated but no one actually cares about you. Reference Number: **. Avoid those scammers at any cost. This would save you a lot of time and money.

If I could give it 0 stars I would. The description of the service promises 7 working days to complete the evaluation. 10 weeks later - no results, no explanation, no indication how much longer it might take. Calling them does not bring any clarity - indefinite delay, no information, no manager to talk to. Avoid this disastrous company and take your business somewhere else.

Please DO NOT use this company!! I paid $245 for them to send my transcript to my college and they have not done so!! It has been 2 months of no response from them!! Whenever I call customer service requesting assistance I can never get a clear answer on why it's taking so long when they advertise a 7 day process!!!! I have missed my college deadline and I need my refund!!!!

I would not recommend using World Education Services. They promised that they would convert my educational credentials within 7 business days after they received it. I have been waiting for a month and a half since they have received my documents. I have called and emailed and the only response I've received is "they will put a note in the system about my message." Could you please message me directly to tell me why my documents are over a month later than the promised service that I paid over $370 USD for? Please help as I am unable to put the university degree in my job interviews until it is converted. As a customer, I cannot in good conscience recommend this organization to anyone in need of converting their educational credentials.

WES Evaluation has been the best so far in Credentials evaluation. They have detailed information on their website and they have good feedback in the process. After the evaluation, all the recipients got the results. It was a wonderful experience.

The worst experience of my life, I almost lost my application to enter university. DO NOT USE WES if you do not have more than 2 months for your evaluation. Use any other company endorsed by NACES and call before paying to verify the times and check the comments. WES has the worst customer service I have ever seen.

I am delighted by the service rendered by WES. The timely service was extraordinary and met my expectations. The transparency was overwhelming and I will recommend their service to any individual at any given time.

I am satisfied with this company. My credentials needed a very short time to get then evaluated. The process of assessing documents is candidly made clear on their website. And the availability of customer service renders the whole process easier.

This is the worst experience ever. All complaints are simply ignored. The WES website clearly states that a course-by-course evaluation takes about 7 days. DO NOT TRUST THIS!!! The countdown doesn't begin until they check their mailbox and confirm delivery. This means they can delay indefinitely if they don't confirm receipt. Even after confirmation, my evaluation has been pending for two weeks with no update. I have followed up more than ten times to no avail. Additionally, their website uses confusing wording, stating that the 7 business days is after approval but not including the evaluation time itself. This misleading information has further delayed my application process. This seriously impacts your application if it's time.

I evaluated my home country’s education by them the process was done through ease, it takes time but everyone should understand that many people are choosing them for the evaluation and thus they are finding it difficult to process faster as earlier, I have friends who got their evaluation within 2 weeks, but process is ease and I also got the followup from the customer service too.

Very poor service. They are delayed o get my evaluation report back. I called them and even though they had the report ready for me they could not send it to me! They made me submit a request through their website, for which they have 5 business days to answer me. Clearly they are resting on their laurels and I wish universities would find a different provider!

It's been over a month since I applied for WES and I haven't received any feedback yet. My wife used another credential service and got her evaluation in 20 days. I definitely do not recommend this credential service to anyone.

I don't understand why because people speak badly about this company, the terms and processes were clear, sometimes we want everything from one day to the next and it is impossible to obtain any such important document in just days or hours. I rate it 10 out of 10. Thank you for all your service. I recommend it.

I honestly appreciate the time and effort they put into evaluating the documents. The process of application was straight forward, and everything was explained clearly. I highly recommend using of WES for your document evaluation.

The worse education agency ever. I have been waiting for more than 3 monthsss! They give a different excuse every time I called. They are horrible!!! Horrible!!!! Please avoid WES if you want to get your degree evaluation.

The worse education agency ever. Customer service laughs at you when you call to inquire about your application. I have been waiting for almost 2 monthssss! They give a different excuse every time I called. I do not know why this school recommend them. They are horrible!!! Horrible!!!!

I have been sharing my negative experiences with World Education Services (WES) over the past two months. Last Friday, I decided to switch to another organization called IEScaree. For approximately $280, I received a comprehensive evaluation along with a GPA calculation and a five-day expedited service. Today, I received an email confirming that the process was completed, and my evaluation was shipped yesterday. I will have it tomorrow before noon! I had to cancel my order with WES, and they retained $52 from my refund. I regret not seeing these alternative recommendations earlier. I strongly suggest that everyone consider canceling their orders with WES and explore the list of accepted organizations to complete the evaluation within one week, or even two days for an additional $100. Here is the list: **.

Anxious at first but WES stuck to their proposed timetable. I recommend WES due to their efficiency and timeliness. If you provide the correct documents in the right format and allow for sufficient time you will definitely enjoy the WES experience.

**Terrible Service and Fraud.** From the Q&A on the official website, it was stated that the evaluation would be completed within 7 business days once all documents were submitted and full payment was made. I followed their recommendation to use the "Qualification Check," which turned out to be another nightmare, taking me a month to get verified. I submitted all the documents and made the full payment over a month ago, but the evaluation is still not done. When I called to inquire about the status, the customer service representative informed me that it takes at least 35 business days to finish the evaluation. They gave numerous excuses, claiming they never committed to completing the process within 7 business days. As of today, I am still waiting for the evaluation, and I believe this is a complete fraud.

I used WES to eval my overseas education since I was planning to go back to school for my master's. For some reason the report they sent to the institution did not provide the information needed even though that information was sent from my college. I reached out to WES and was told I need to have it done again so I ended up paying the fee again. They did the same thing. Same nonsense was sent to the school until the school just stopped working to get me enrolled. I got so discouraged that I stopped the process.

Do not use this service! I have been waiting for 30 working days now, and have enquired multiple times, with the exact same answer of 'You will be updated as your application is progressed'. I have not been able to receive any specific information about my application, other than 'it is being looked at by one of our agents'. I chose this service due to its advertised 'efficiency', however this couldn't be further from the truth. This has completely ruined my VISA application, potentially leaving me without a job for the next year. With slow processing times, useless generic replies to enquiries, and very little information about your application, I would strongly advise to use another service if you need your credentials evaluated.

I am thoroughly impressed with the exceptional service provided by World Education Services (WES) in evaluating my associate's degree from the USA. Their credential analysis was thorough, efficient, and hassle-free. The team's expertise and knowledge in recognizing international credentials are truly commendable. The process was seamless and swift from the initial application to the final report. The online platform was user-friendly, and the staff were responsive and helpful in addressing my queries.

WES gave me just what I required to take next steps to obtain professional certifications and equally further my education in the United States. Though it took a while for me to have the evaluation report from WES, it was worth the patience. Choose WES, and you won't regret it!

Just see them Facebook and all the same issues… I initiated my evaluation with WES on May 5, 2024, and despite the considerable time that has passed, I am still waiting for my evaluation report. My documents are still "being analyzed," and repeated inquiries have yielded no significant updates. The first customer service representative I spoke with assured me that my application would be elevated for a status update. However, I have yet to receive any confirmation or meaningful information. During my second call, the representative was unable to provide any details or dates, merely instructing me to keep checking the website.

I have been waiting since I received the undelivered email of both my College Transcript Evaluation since May 31. It’s already June 21 and both parties haven’t received any of it. I’d like to ask for an update or a phone number I can call directly since I have filed this since March 31. It has been 2 months and 20 days, and my evaluation have not yet been received. I have emailed countless times and there’s still no update. I have paid for the services and it is very unsatisfactory on my end since no one has addressed me regarding the issue.

If I could give minus stars I would. I'm not sure if I was scammed or not by WES. I paid $52 for a duplicate report. They state on April 24, 2024 they sent it, however I never received it at all. I have called and messaged them 10-15 times and they continue to give me the runaround. I have complained to the BBB and the NY Division of Consumer Protection to no avail. It seems from reading other complaints WES keeps getting away with ripping off consumers.

Service of this provider is as slow as the Government. I paid total over $600 for my service just to find no way to communicate my request with them. After two weeks of waiting for my document to simply be transferred from a Canada to US account, they could not provide an estimated timeline when the document will be transfer. “It depends on the workload of each department” - the worst kind of bureaucratic answer. Then when their questionnaire platform is the only way to contact them doesn’t work, reporting errors “something wrong with the field, please refresh”, no matter what browser I tried, they said “try again later”. I asked where to request refund, response “use the questionnaire platform on the website”. I’m extremely frustrated, disappointed, don’t recommend this service and will never use it anymore!

I will advise anyone in need of an evaluation company not to use World Education Service. It is going to 2 months since I submitted my application and provided all my credentials. Yet, it is still showing status on hold, documents are required. I have made several calls to their customer care team, sent emails. There are a lot of people going through the same thing. I will advise read comments on their Facebook page and see for yourself what people are going through. I believe something is fundamentally wrong with this company.

I am very satisfied with using the WES service. I hope to finish my studies in the USA soon, so that I can work in my profession. I will recommend to anyone who is interested to complete here studies.

I am highly satisfied with the services of WES. They have should a character of confidentiality, Reliability and Accuracy in their evaluation process. I recommend WES to everyone who wishes to get evaluation on the documents internationally. I got my assessment very quick and I was extremely satisfied with the evaluation.

Been waiting for a month and a half and no progress. Customer service doesn't really help. Don't promise 1 week of processing if it's gonna take 2 months. They should find a way to help people to get their case bumped but at this point you are kind of hopeless when using their services.

Although I had delays getting my institution to send my credentials to WES, but as soon as they got it, they evaluated it promptly within a week. I am impressed by that. The only issue I have is that the service is quite expensive and they get to keep it for only 5 years.

When I started my application I was not sure about the right documents to submit according to my country and the processing time that the evaluation would last. So I reached them by phone and they kindly helped me and guided me to get my ECA. I am so glad now.

The entire process was seamless. Very user-friendly interface and well-explained steps. You only have to patiently go through the steps and procedures to get a faster result. Secondly, Report readiness was very fast. WES said it'll be available in 35 days only for me to check my email the following week and my report was ready. Choose WES today!!! They're good for your health. Lol.

I recently utilized the services of WES to evaluate my foreign education credentials, and I couldn’t be more impressed. From start to finish, the process was smooth and efficient. Here are a few key points that stood out to me:

I am highly disappointed with the service provided by World Education Services (WES). Refrain from being deceived by their advertised 7-business-day turnaround promise (maybe they meant weeks or months). This is the worst company I have dealt with in my entire life. They have the worst, most confused, and unhelpful customer service I have ever encountered. My evaluation has not been finalized, and they're not responding to cancellation requests after over a month. This delay has had significant consequences, including missing my graduate school admissions deadline. The lack of communication and failure to meet the promised turnaround time has disrupted my academic and professional plans. I urge others to be cautious when considering WES for their transcript evaluation needs.

OMG! I never thought I’d also be one of those people who write reviews but this company? I would NEVER EVER EVER recommend. I am still waiting for my evaluation to be done since APRIL!!! I’ve contacted them and still nothing from them. I missed an opportunity to go to an American University because of them. Applications are closed now so what’s the use? I’m so pissed off.

My experience has been nothing but amazing. WES continued to provide update during the over 8 months that my university delayed the release of my transcript. As soon as my school sent the transcript, WES completed the evaluation and approval in less than a week. As soon as the approval was granted, I also received the digital badge from WES. This left me feeling really good. Great job all around.

Processing time 7. Seven what? Weeks? Months? Definitely not days. So misleading despite being adequately expensive. And customer service reps do not sound ashamed at all for their company's poor processing speed. The person actually sounded "superior" while telling me that it will take WES further 10 days to determine if my transcript (official US Masters') is "acceptable" for evaluation. Typical racism.

I feel a bit sick to my stomach - I chose WES because, even though they’re more expensive, they are recommended by reputable institutions, but now I’m looking at reviews and can see it is taking months for people to get their evaluations back. I’ve messaged them twice because I’ve paid around $400 for their service and, as an immigrant, I can’t get a job without the transcripts being evaluated. I can’t earn money. It’s putting me in a scary situation. I really wish I had’ve read reviews before I went with this service. I’m being given no indication of when the evaluations will be completed and the latest response to my messages says to just wait for a response - no indication of when that will be.

WES account was very reliable and trust, thanks a lot for helping evaluate my transcript, I could invite my friends and family to use WES. They are the best evaluations platform I have ever seen, thanks so much WES.

The Process of certificate evaluation was so swift and easy. I received explanatory email for each process and I was not in any way confused of each step I was. The WES website is also very user friendly, no ambiguity and any person could use it. I have referred people to the website and will continue to do. Excellent service experience.

I am very satisfied with WES's service, everything well from the beginning to the end. Their customer service is second to none. The delivery was very accurate and timely, I will recommend Wes to my friends and families who need evaluation immediately. Thank you.

If there is minus stars I would have given it to WES. They have received my documents since April, paid in full in March, called 5 times sent the chit request form different times and still nothing. I think they are scammers, money first then they sleep on your documents. The worst choice I have ever done. I am even trying to collect my money back, but never I can get a clear response. Don’t ever choose this company for your evaluation.

Excellent customer service. My evaluation process went a lot more smoother than I had expected. The online portal is easy to navigate and I was able to upload my documents without hitches. Once my home institution had forward my official copies to WES, all I had to do was wait and I got my results in due time. I really appreciated the promptness.

From start to end all process are simple and understandable, and it’s been completed in a month time and once the documents are received they are processing it within a week. It’s very helpful and you can apply by your own. No need of any agent.

I recently placed an order for a duplicate IRCC document. Despite paying a premium of $70 for expedited delivery within one day, the actual delivery took significantly longer, spanning three to four days. Disappointingly, when I contacted the customer service department to address this issue, they proved unhelpful. Despite my request to escalate the matter to a supervisor for resolution or to explore options for a refund, they were unwilling to accommodate my request. This experience has left me dissatisfied with the level of service provided and has undermined my confidence in future transactions with this company.

Satisfied with their services...would recommend. If you give them all the required documents, you would get your evaluation done on time. I would recommend them to friends and family...highly satisfied.

The WES portal was pretty easy to use. Instructions were clear, customer service was helpful and even my evaluation was done and the report ready earlier than expected. It was overall a straightforward process.

Simply the worst consumer experience I have had the misery to endure. They have kept my money, taken months to review my documents in a process that was promised to take seven days, and when I contacted them their staff were patronizing and sarcastic towards me, or send generic emails asking for patience. Their ineptitude will cost me thousands of dollars soon, and I am despairing.

Excellent customer service, they understood what I needed. Once I had the documents it was easy and it only took a few weeks, I found it confusing at the beginning but once I called them everything was good.

My overall experience with WES was satisfactory. The process was simple and clear. Updates were provided on every step. Instructions were clear. The final report was satisfactorily mailed to my recipients. The contact WES made to my Institution for document verification was welcoming.

WES provides a very satisfying result of my Foreign Credential Evaluation. In a matter of 6 weeks, I received my Credential Evaluation. They are also very prompt in replying to my queries and follow-ups. The delivery time was earlier than expected and the courier representative was very kind and advanced in contacting me to deliver my documents. My overall experience with WES is satisfactorily good. I can surely recommend it to others who need Foreign Credential Evaluation. I think the key is to be patient knowing that there's a bulk of requests from them because they are a reliable company in providing Foreign Credential Evaluation.

WES made evaluating my degree credentials a breeze! Thanks to Wes, I finally had a convenient way to get my foreign certificate assessed. The process itself was professional and confidential, and I truly appreciate the different document submission options they offer. While the evaluation did take a bit longer than expected, the rest of the service was top-notch. On the other hand, I suggest lowering the evaluation price to be affordable to juniors and seniors. In fact, I've already recommended WES to a few friends. Overall, a great service for anyone needing a credential evaluation, with a minor caveat on processing times & high prices.

WES platform provided smooth and easy experience which made the whole process simpler. User just need to follow the step-by-step instructions to fill up the forms and share the needed documentation to get the process done. Thanks.

Actually all process was very good by Wes but DHL delivery was extremely bad. I paid for special delivery but after 3 times that noticed that deliver they changed the time of delivery. I think that WES should change delivery company.

I had a great experience with Wes in evaluating my credentials. It was a great opportunity that I had to get my degree evaluated. I do recommend Wes. Thanks to Wes for a job well done. I have already recommended a couple of people to Wes.

They are just an education syndicate. Literally ruined my life. I am a student from North South University. In my bachelor’s degree I had to do 133 credits to finish my course but I took same courses for grade improvement. They counted all the courses total 169 and made my cgpa lower than I actually got. I tried to reach them. Say, "We can’t do anything." Even though they wrote very clearly that, "If any course are done again for improvement we won’t count it, will be marked as R*." My university A grade is over 93% but lots of low grade universities have A grade in 60/80. So they don’t calculate based on mark but same grade I got they put it on their evaluation. Then what is the meaning of course by course evaluation (icap).

WES provided clear and precise instructions, making the process of submitting documents straightforward and hassle-free. Their responsiveness to inquiries and issues was exceptional, ensuring a smooth and efficient experience throughout.

One of the best and easiest ways to get your evaluation. I had done that it’s was so easy and comfortable ways to submit, evaluate my all necessary documents. Thank you so much for your patience and guidance that’s awesome.

I appreciate the professionalism and the confidentiality WES keeps towards its customers. I personally liked the options I had for sending documents and I only have complaint in the time it took to complete the evaluation process but the other services are on point.

I will strongly recommend you use WES for your credential assessment base on a couple of reasons; Reliability. WES is very reliable and trusted. They are clear on the steps to take from the beginning to the end of the procedure, payment, documents check, results and credibility. Promptness. Though some may argue with me, but I think if you follow the various steps well and correctly and provide documents on time then the procedure will be very fast as in my case. It was a really great experience working with WES.

I had a great experience getting my credentials evaluated. It was a little hard at the start to understand the required documents and how it will get to WES, but the customer representatives were patient, nice and listened to my complaints and help direct me to using the help tool and my questions were resolved. It was generally an easy process to follow and my evaluation was done after 7days of WES receiving and approving my certificates from Cameroon. It was ICap and it took 10 business days after shipping with standard delivery to reach my address. I highly recommend WES.

I had very bad experience with this group. I talked to them about my situation and then they told me. Fill the request and pay, then follow up. In my case my, I did not had access to my previous institution and they did not respond to email. I called them, they said you need to come in person. That was not an option for me. I call back to this group and wrote about situation. They still said, "No your institution needs to send your transcript directly." This is while, I had a copy of my transcripts with educational ministry and judicial ministry stamps. They took the money without doing any job.

Greetings, Nothing much to say. The process was a bit smooth. Although, there were delays which came from the part of my institution's reverification of the delivered transcripts. I'm certify with the general evaluation process and the evaluation, but I'm yet to receive my evaluation copy for close to three (3) months now after my evaluation has been completed. Best regards!

I've run out of patience with your disgusting work. Created an account on 01/01/2024. Paid for services and sent documents on March 21, 2024. Received WES Reference No. **. On April 1, 2024, documents arrived at the office at WES Global Documentation Center 14–145 Industrial Pkwy South Aurora, ON L4G 3V5 Canada. There is confirmation from DHL shipment 1519520004. A person named RALPH accepted the documents. (There is confirmation from DHL) Then I waited for the information on my account to be updated for more than a month. Without waiting for May 6, I called your organization with my problem 3 times and each time I was sent to your website to fill out a standard contact form and I did it (using more than 10 attempts from different devices and from different browsers from my account Send to you letter is impossible) I was able to do this only by logging out of my account.

Is a good company assistant with all information about the inmigrations process. They give you the responses to the survey will be kept completely confidential and will be used solely for WES's internal research.

I hold an MD degree from Mexico, a Master's degree, several certificates, and extensive professional experience. My experience with WES was smooth and efficient. They processed my credentials quickly and sent them to the receiving institution on time. I am very satisfied with their service and would highly recommend it.

Good service in general, BUT I had to call several times over a period of 2 months to finalize my evaluation during the documents submission and validation stage of the process, because they were unable to understand my situation. This is what happen: I started studying a degree in X university in country A. After 3 years, I move to country B, where I started studying a new degree in university Y. University Y took my grades from X and allowed me to skip the first year of the new degree thanks to that. So I only studied the first 3 years on X and the last 2.5 years of Y.

Excellent work, I loved this credential, they are very efficient and responsible. They were fast and when I need another copy they did it at once, I would always recommend them. The customer service was very good and the most excellent thing for me was the fast service they have. They have a method that verifies your information in three days and they impressed me.

World Education is the best of all times, until now they are quick and fast, whenever they give you a date to complete your application that's the date it will be completed, I recommend World education to anyone need evolution.

My experience with WES was fantastic. The entire process was online, eliminating the need for manual mailing. Their platform is user-friendly, allowing me to upload documents and track my application easily. I appreciated their quality check service, where they verify documents directly with the school. The whole process took about a month, and I was kept informed every step of the way. Highly recommend WES for their efficient and reliable service!

Overall WES helped me a lot in getting my Canadian equivalency and thankfully I got the same level of degree from my niversity in the Philippines and in Canada. WES’s over the phone customer service is just horrible, I guess they need to re evaluate how their people works for their clients, instead of making it easier for clients they made it even more difficult. Nevertheless I give credits where credit is due. WES as a company has been helping immigrants get their study equivalency and for that I am grateful!

The process was easy to follow; all the required information is well explained on the page. Using Qualification was a good choice as it save me time and did not required extra effort. I received my certificate at the time mentioned.

Fast and easy, I didn't have any issue with my application and in 4 weeks I had my accreditation. You can track the process all the time, as well, the delivery to your mailbox is faster too. Easy peasy.

This company is a total rip off. They cannot be more incompetent. They received our information via Federal Express over 3 weeks ago and have not done a thing with it. The refuse to let you talk to any of their managers or anyone up the chain, (with the only exception of a 1st line manager whose job it is is to tell you there is absolutely no way you can talk to anyone else.) So you have no recourse except possibly a class action lawsuit. I have never seen a lower rating, ie: 98% negative! Wish I would have seen that before. Good luck if you are trying to enroll for September 2024.

My experience with WES has been absolutely horrific. I completed a graduate degree in the UK, and I'm currently enrolled in another program in the U.S. They are in similar fields, and my current university said that some courses should transfer. Welp. My current university didn't notify me that they required an official foreign credential evaluation until about a month before the classes I was supposed to be waived from started. They told me I could use WES or one other service.

It took WES 10 weeks to complete their course by course review service even though they obtained the transcript within a couple business days electronically. I assume the advertised 8 day turnaround only applies to people who are compelled to purchase the add on expedited service after the seemingly endless delays. Fortunately the college that I applied to does not play that game and made an admissions decision based on my original transcript alone. I only need the WES report for a credential which comes much later.

I submitted my application to WES in 2018. They made major mistakes and refused to make corrections. One of the courses was put as "Architectural Engineering" instead of "Artificial Intelligence". Though I raised the issue, it was never corrected as they said it was final. Another huge red flag was that many of the courses had random grades assigned. I will never ever use their service and would not recommend.

I recently utilized WES's transcript evaluation service, and unfortunately, it was an incredibly disappointing experience from start to finish. Not only did they fail to deliver on their promises, but their customer service was abysmal. Firstly, the evaluation process took much longer than advertised, causing significant delays in my plans. Despite their website claiming a specific turnaround time, it took weeks longer to receive any communication or updates on my evaluation status.

I used WES back in 2012 when I went to college as an international student in Spain. Ever since 2017 I have been working as a US scholarship agent and I have had students use WES' services in some occasions. Only thing I can say at this very moment is that I will no longer use their services again. Not only have they been slow and incompetent every single time I have worked with them, but they have also provided almost no explanation at all for their delay, always hiding behind the same excuse: there is too much work volume. Just as an example, I have been working with a student this year who sent his transcripts over to WES in February. He paid extra for the 5 business day evaluation. To this day, May 10th, he has not yet received the evaluation and he needs to be in the US in less than 3 months. I think I said enough with that.

WES is NOT RELIABLE when it comes to receive the evaluation reports that you PAY EXTRA for and their CUSTOMER SERVICE is very NEGLIGENT. The first time my report was supposedly sent out was 01/18/2024 and by March as I haven't received anything I reached out, the CS Agent was very unprofessional and rude and basically told me that I needed to call to complain before, not over a month after as if it was my mistake (when the website even says delivery can take long and that's the reason why I waited long enough) that they had no idea what happened with my report; they did not have a tracking number or anything to actually know where my report was or what happened. I demanded for a second attempt since I had already paid for my report and I had to pay again for the new delivery order, I sent the payment on 04/04/2024 after re-confirming my address was correct as it was the first time.

Absolutely pathetic service! We have been waiting for our evaluation for almost a month now and every time we call, all they say is it is in process and they have some delays ongoing. So frustrating! They do not even give an estimate on when the review will be completed.

This company is a borderline scam, I am shocked they are still accredited by AICE. It took them 3 weeks to even look for the documents I sent them, despite me calling and messaging them several times to inquire why they have not started processing the documents. When they finally did look for the documents I sent them, they claimed they never received them. This to 100% untrue. It took me several more phone calls with WES to finally have them agree to give me a refund, and even then they took a $20 'service fee' for issuing the refund. Absolutely infuriating. I then used the AICE certified company Ucredo for my accreditation needs. Ucredo finished my accreditation in only a few days, and was less expensive than WES while actually accomplishing the service. Avoid WES at all costs.

DO NOT USE WES. They fraudulently indicate on their website that they can process your file within 7 biz days of receiving all of your documents. They had ours for well over 25 business days and did absolutely nothing. We had to employ a separate service provider - Josef ** - who was EXCELLENT TO WORK WITH - USE THEM! WES seemingly has no staff, no one in customer service could help us, no supervisors to talk to us and now they want to keep a $50 USD cancellation fee for DOING ABSOLUTELY NOTHING. We had a terrible experience with them - their website lies about their ability to provide this service on a timely basis. DO NOT USE THEM. No one in customer service can help you. No one seems to know anything other than "higher than usual volumes".

I am very disappointed in the (dis)service WES has done to me and my job application. I sent my application for evaluation on the 21st of March 2024, knowing that I needed my evaluation before the end of April 2024. I uploaded my certificate, and my institution sent my transcript electronically to WES by the 29th of March, 2024. My WES account showed that my evaluation is in progress and that I am not required to do anything. This has been on my page since the 21st of March, 2024, only for WES to tell me that they did not have my transcript when I called to inquire about progress with my evaluation. Just imagine if I had not called to find out about my application. WES kept blaming my institution, insisting on more than two occasions that they had not received my documents. When I confirmed with my institution, my document was sent to WES on the 29th of March, 2024. Right now, I stand a chance of losing my job offer since it is conditioned on my evaluation. I called to complain, and the WES representative hung up on me. How am I supposed to be a happy and satisfied customer?

My experience with WES has been nothing short of a nightmare. I started my course by course evaluation in the beginning of March, having had my university send in my transcript to WES via postal mail. Up until the end of March nothing changed in my status even though WES promised to deliver results within 8 business days. I sent multiple inquiries about my status and they all went unanswered up for a whole week until the point that WES decides to put my status on hold because apparently the transcripts are missing. I get in touch with customer service via the phone and they informed me that WES did receive postal mail for my case in the middle of March but apparently did nothing with that and no one was able to tell me what exactly they had received either. I only get excuses that they are apparently changing their IT infrastructure and that this is the reason why everything has been taking so long.

Worst Customer Service ever! Very hard to reach them - no email. If you call them, they will ask you to fill out the web based "Contact Us" form. It doesn't work as it always shows error message no matter which web browser you use (Chrome, Mozilla, Edge, etc.). If you don't fill out the form, they will not take your case. But you cannot fill out the form as it will show error messages. So you will remain at an impasse like I have been for several days now! My case is left unresolved. I have a very tight timeline to send my course evaluation to a graduate school, but I somehow lost access to my records. WES Customer Service wouldn't help me without filling out the damn form I described above. As a customer, I was looking for a solution, which apparently they are failing to provide. There should be an easier way.

A school required verification from WES, created account, paid over 200 dollars, sending them documents is difficult, confusing, waited over 2 months, the verification results didn't reach the school, they said I'm receiving a copy of the results, but didn't get it, when I call them, they said I choose normal shipping, so it'll take time, what kind of document delivery takes over 2 months? Avoid WES if possible.

I was obliged to use WES as it is partnered with SOPHAS for online applications to Public Health programs in the US. I have a foreign diploma from a university in the UK. The transcript was received in early April 2024. I was given a completion date of April 24, which came and passed. Three phone call to determine what is going on. No information given as to when the document will complete whatever evaluation is actually taking place and be sent to the program. I was told twice that my transcript would be escalated due to the approaching deadline of May 1. This is in fact a misleading statement. I have filed a complaint with SOPHAS, which has partnered with WES to provide evaluation of foreign diplomas. There must be more trustworthy organizations to work with. I paid a hefty $250 for this service. Beware!

Wes Education's service has been extremely disappointing. Despite waiting patiently for two months, I have not received any response regarding my request. Upon inquiry, I was informed of a technical issue with no indication of when it will be resolved. This lack of transparency and inability to provide a timeline is unacceptable, especially when it affects my application for permanent residence. While they offered the option to cancel my request, the delay has caused significant inconvenience and uncertainty. Overall, this experience has been incredibly frustrating and reflects poorly on the organization's professionalism and reliability.

Well, what to say? I simply lost a deadline for some doctorate programs because WES did not respect its deadlines. At this moment, it's been 20 working days since WES acknowledged my official transcripts and set the status to "In Progress". Their estimated time for a Course-by-Course evaluation is 8 working days, it's been 20 and till now, I have zero information. When I call they are only able to say "we cannot expedite processes now and your document is in progress". When I email they say "Your document is in progress" - GREAT! But it's been in progress for 20 working days (a month)!! DO NOT rely on WES delivery estimative; if you have time yeah, maybe go for it but if you're with a somewhat tight deadline as I am, DO NOT go for WES. At this moment, I lost 2 doctorate deadlines because of WES delays.

I am still waiting for my evaluation after over 4 months. The call center is quite nice but somewhat useless because they can only provide answers available on the website. The staff is polite, but seriously, 4 months? I've already had to postpone two lawyer appointments due to the lack of this document and can't start my immigration process because of it.

He was completely apathetic to the situation. Employ more friendly and efficient personal.

Delayed for 45 days and still waiting. They will keep escalating and no use. Customer service is a joke. They read the status message that we see in the portal and advised us to wait for more time since everyone is expecting delays. The funny part is that they charge a fortune for this poor service.

It has been over a month, and I am waiting for WES to evaluate my documents. They offer an 8-day turn-in period while I am on hold for over a month. They got the money and were not responsive. I contacted them several times and messaged them as well. No response! They are not respectful to the customers who charge you upfront. 100% dissatisfied.

I was required to use an equivalency service by Kelly Education for a Canadian university to covert to a U.S. equivalency (ludicrous to me..). The time it took to process my transcript, once received, was too long. All that was required was to verify the degree type to a U.S. degree. The application was submitted on 3/20/24 and took weeks to "review" the transcript and then on the website it said it was sent out via "standard delivery" on 4/5/24. As of 4/18, I still have not received this and I do NOT understand why there is no email or digital option. I called on 4/18/24 and the CX person said "standard delivery" to WES = up to 30 days. Though he also said it should be USPS, which is a 3 day mailing time. I do NOT recommend WES as I do not understand why standard delivery w/ USPS would exceed 3 days (far exceeding what the USPS considers standard). This is costing me time and money.

Don't use WES. I am writing this after waiting for 2 month for my documents to be evaluated. Still I didn't receive it yet. They say 7 days processing time. But it took 2 month and didn't get anything yet. Very unprofessional.

I have the same experience as others have, it is more than 30 business days and when I canceled it they asked for cancellation fees and when I argued staff was fighting with me. Also, I asked them to write a review they said they don't allow negative reviews. Very unprofessional company.

Horrible experience working with World Education Services. I wish I had read the reviews before choosing to use their services. After paying so much money, the reports took much longer than it was advertised. Finally when the report arrived, they had major errors in making the courses and degree. The issues are still unresolved after weeks of writing to their customer support. Calls made to customer service are met with rude and robotic representatives who are just sitting there to tell you that only concerns sent in writing to their customer support will be entertained. All in all a very unprofessional attitude and a horrible experience using their services for academic assessment.

Takes forever to finalize the evaluation even though they say it takes 7-10 days on their website, it takes more. I submitted my documents for evaluation and it’s almost a month now and still didn’t receive my evaluation. Don’t recommend.

The service at WES is very poor. There is no regard for time. Customer service agents sound like they are reading from a script and can only say sorry for delay. The website tells you one time for reviewing and evaluating your document and after submitting the application the wait time is 3 to 4 times what is on their website. There needs to be a better way to process applications. They had all my documents from a previous application and all I doing is a document by document upgrade and the process is taking over one month. Worst customer service I have come across thus far. If I had the choice to chose no star, I would.

The service is very poor. It has been one month for my evaluation case, and the customer service can only told me they are processing. In general, my case should take only 7-10 days. Nothing I can do, and my school is waiting for the evaluation report. I will never use this service again. The service is really disappoint.

Stay away from this service, it's a TOTAL SCAM, they tell you anything for you to pay their service but once you do they don't care about you at all, months can go by without you receive any transcript, they reject original papers just because they feel like it and you get stuck trying to pay for another service to get what you need done. Don't believe anything they tell you. They just want you to pay, go to any other website. At least you'll get what you need done.

I missed my term because they gave me an evaluation report very late and I also had to pay full fees even though I canceled because they don't have a refund policy. Also, there is no way to contact them by email, just by phone which they don't have enough knowledge.

I have submitted all documents and paid fees too but it's more than a month but we didn't get our evaluation certificate and when we cancelled they charged $50. I will strongly not recommend to anyone.

They are taking longer than the wait time. Also the company doesn't have a platform where we can write a review, you have to call customer care to write a review and you cannot write a negative review. Because of they don't give results on time if you want to cancel the application, there is a penalty even though it is not your mistake.

I had an absolutely dreadful experience with World Education Services (WES). If there is negative marking system, I would love to give them nagative. One of the worst organization I met with. It's been more than 23 days after receiving the transcript from my Institute. Their help centre staffs have no clue about the status of the documents. I have written so many email to them but no reply yet. Please be careful with this fraud organization. I am in a risk to loose my job offer.

This is a poor services for education evaluation. Things has been very slow. Customer services can't help speeding things up even it is due to their slow processing time. It has been almost one and a half month since my document arrived at their center via FEDEX. It has not been completed yet.

Ignore their website related to processing times. Once I submitted my documents they responded 2 days later stating it would be completed in 9 working days (not the 3 days or less as stated on website). The 10 days after their completion date and still NO report. I have called them twice and sent two emails on their website but still nothing. They are more than happy taking your money however; their customer service is beyond poor. If I could give them zero I would.

It took WES less than ten (10) days to complete my educational credential assessment upon receipt of my documents from my previous University. Based on this experience, I am of the view that WES has what it takes to delivering superior customer service and satisfying their clients. I therefore recommend WES to everyone for Educational Credential Assessment (ECA).

I sent them my educational credentials for evaluation and ordered DHL international service for fast delivery, however, the evaluation results were wrong, and they did not reply to international phone calls or messages in the chat. When I came back to Canada and was able to call from the local numbers, I had several conversations with different customer service representatives who just promised to escalate the matter, all as one. Nevertheless, I haven't got any word of response. This situation has been going on for three months. And the best that I heard so far is to order a new evaluation from a different institution, which means paying a quite sensitive fee again. To conclude, you might have a wrong evaluation for your hard-earned degrees, if so you won't have proper customer support or an opportunity to contact the WES team, hence, it's not worth a penny!

I'm generally satisfied with my experience. The only issue was that I was short on time, and the 8-day logo is applied after your documents get approved. In my case, the approval process took more than one month. Your sentence needs a few adjustments for clarity and grammatical correctness. Here's a revised version: Because of that, I opted for Globe Evaluation, which offers a 1-day rush service.

I recommend you to evaluate your degree somewhere else. They made a mistake evaluating my degree and declined to correct it or make any changes in their wrong evaluation, although it was too obvious that it was their mistake. Several times I had to call them that eventually the supervisor says we do not make any change and we do not offer any explanation. Such a bad experience with this company. I regret the moment I decided to use their evaluation service.

Timely Result of the evaluation and expectation is met. Customer services was easy to reach out and I guess very reliable in terms of expected time frame of delivery of the report to the addresses you indicate.

I had a seemingly fast experience with WES. Even when they said the process would take 4 weeks, it was out in about 2 weeks. Their site is easy to navigate through and understand. I got my evaluation timely. Kudos WES

I’ve made one request for a course by course transcript evaluation prior to this most recent transcript evaluation. This second evaluation request began early 2023. My school was delayed in providing degree related information. After informing WES of the situation, they told me I could submit a verification letter as proof that I was awarded the degree. My WES account was now also on hold and I had to pay an additional amount for my account to be re-activated before I could attempt to submit documents. I followed the suggestion to submit the verification letter, however my submission was repeatedly rejected despite being told to do so.

I recently utilized World Education Services (WES) for an Educational Credential Assessment (ECA) required by IRCC Canada. Overall, my experience with WES was satisfactory, and I obtained the desired results for my credentials. The service itself was efficient, offering a smooth process, user-friendly interfaces, and clear communication throughout. The transparency and reliability in updating the status of my application were commendable.

If you can, STAY AWAY from these people. I missed my deadline because of their slow and inefficient process. Each time I called they would ask me to submit a form and someone will contact me - never got any helpful response. Worse thing is that they don't take calls themselves. All calls are routed to some third party representative who really can't help. TERRIBLE COMPANY

Timeline of evaluating credentials was extremely satisfying, self explanatory website helps a lot to navigate, and best customer service. I am also very much satisfied with the process confidentiality and due attention to applicant's need.

If there were zero stars, I would give them that rating. This company has taken my money, and since October 10, 2023, I have not received any documents for which I paid, except for those on my account. Their response was that I needed to place a new order because my evaluation had been sent back to them. I believe they are intentionally doing this to extract extra money from us. Despite writing emails to them, I have not received any response. Stay away from WES if you don't want to be charged twice.

I have never in my life experienced such a poor service. The WES is a total waste of money, if you can stay away from them, you should. I filed a very simple accreditation request, that they took months for to even answer. You can not reach them and it takes a week to get a reply to a very simple answer. After trying everything to get the service done, they suddenly cancelled my file without my permission, only refunding part of my (big!) fee. I have never used the word thief for others before, but in this case there is no other way.

Difficult working with them. They are very particular for how they want the academic records to be sent to them. Even if it’s from a well known Australian university. All the documents per their requirements have to be sent within 180 days, or they will deactivate your account. And you have to pay extra fee to reactivate your application. This was not stated on the application page. Only in their terms and policies. They also won’t provide any update on your case until you pay the extra reactivation fee. Impossible to contact them - impossible to reach them by phone, email will take them ages to reply. Overall a very negative and scammy experience. It seems businesses these days try every possible way to reap you off. I work in IT. Press a button to “activate” costs $52? And it’s a non profit organization? Wow. Just further confirming to not trust businesses and corporations.

The whole process took a month which was not bad. But the last agent I spoke to because there was an error on my report, she was basically treating me like I was the one who made the mistake, interrupting me everytime I was trying to say something and I felt that she was not listening to me. My job is depending on this report. I asked for a supervisor and she hung up on me. And I still waiting for it to be resolved.

What I like most about my experience with WES is their efficiency. They finished the evaluation of my academic credentials way ahead of schedule. I will definitely recommend WES to those who wish to have their academic credentials evaluated.