World Education Services Reviews

I found WES instructions for application submissions to be clear and concise. I do hope in the future the process becomes more digital rather than actually requiring courier services. I think an area of improvement would be the fees. Since I applied for my wife and my degrees to be evaluated they charged us the fixed amount separately. Perhaps there should be discounts for family applications. For instance if a principal applicant for express entry is submitting a degree + his/her spouse then the spouse could get 25% off (as an example) and more discount if family members are more. All in all, I found their services to be straightforward but fees could be improved.

No one ever responds to my emails nor my phone calls. I've sent them over 15 emails, all that I get is an automatic response stating that they receive my email but no one actually follow up. I call them daily with same results: on hold for over 30 minutes no one answer, so I GIVE UP and try again the next day... After 23 days I asked for my money back but guess what I'm still waiting for them to respond. This organization needs to be investigated. I really start to believe that they are an organized SCAMMERS.

WES took my money over a year ago and up till now, never rendered the services I paid them for. The same credentials I submitted to WES was evaluated in no time by a prestigious University where I am presently doing a masters' program. Their main office should be in New York and I live in New York but no one knows where they are located because I've tried to go there but only ended up at a courier company. You rarely get them on phone once you turn in your credentials and pay. I encourage people not to use them because they are taking advantage people.

I applied with WES for my MD degree evaluation and sent them copies of my documents. They accepted one and rejected the other one asking to be sent directly from my institution in a sealed envelope. I followed what they asked for. The package was sent from my institution but unfortunately it went through the customs and was opened and the seal was broken. Guess what? The WES rejected my document again and I tried with them but they were so stubborn and I already missed the deadline for applying to my school because of them.

If there is an option for putting no stars at all, I would put it definitely. I called their customer services line because I have questions. I got very unexpected response from the customer service representative, she didn't answer my question clearly, so I further asked politely. She got very rude, impatient, and finally hung up on me! Still shaking my head. I had never had such an experience with a customer service representative anywhere. Unbelievable. Definitely I will not use their services.

They charged me nearly 300 dollars for evaluating my high school certificate. I sent them my documents (not enough), then sent my school board the application along with their letter. Their letter has specific requirements (seal must be placed in a particular position etc) and many third world countries school boards do not follow them. Took 3 months, numerous calls to get my documents to them and it's not enough. They have no phone number, only take questions through a web form and will take a week to reply each time. Have a response to their response? Go back and use the form again. I'm not really sure what they do for $300. They are a ripoff and will make sure they do everything to not get your documents. You'll regret your decision. Use CICIC or CMEC instead.

Somehow we managed to act and rectify this but communication is terrible because I was left in the dark for weeks and started processing another verification from my institution costing me more time and money. They need to be way more customer centric. This is a paid service with SLAs and not philanthropism.

I was very afraid to get my grades evaluated through WES after all the stuff that I read online. Since most PhD schools were familiar with this company I submitted my Spanish grades there, anyways. My only complaint is that it's true that takes them a while to answer the phone when you call, but other than that, everything was extremely easy and smooth, and, which is most important, ON TIME! They did a really good job with my application and I couldn't be happier that everything went so nicely... I wonder if most of the people who write bad reviews don't read their website carefully, and that makes them have incomplete materials submitted. Read thoroughly, their website is very specific and detailed!

I applied for an evaluation in July. WES didn't include all my last year of Bachelor's degree courses and also wrote a wrong major title and blamed it on my institution not sending a complete certificate which I highly doubt. After a long wait for my institution to send them another document WES then changed all my first and some of my second year degree courses from Upper (U) to (L). They also don't separate GPAs for high school and Bachelors. They just include everything as one cumulative GPA. I complained about the second error they made and all they said was basically, "There is no error and no changes will be made."

I recently ordered an educational assessment done from WES, Canada. Initially I went for their free degree equivalency tool, which gave me a basic idea of what my degree is equivalent in Canada and a link saying if you want detailed analysis and report then you have to pay. When I went to site and fees, I saw two packages, one basic and other advanced. I filled the document with WES Basic package (course by course) and paid the fees. I even did spend a lot to send my documents to Canada from India twice. They changed my package to ECA default package, which I didn't notice until I got the report which was exact replica of the free equivalency tool report with just a stamp on it. It doesn't mention about my credit hours or GPA. I never wanted the ECA default package. Now they are asking me to pay more to upgrade. I feel cheated.

I am very satisfied with WES. Course-by-course evaluation was completed in 33 calendar days. I was able to view online the status of my order 3 days after the notice. A copy was directly sent to the professional organization and myself.

I paid $340 for evaluation and must have spend easily more than 3 hours waiting on phone to talk to customer service. Even government official in my country can answer a phone with that money and time. I feel helpless and do not know how to take action against this company. I will not suggest to anyone to work with this terrible service.

I requested credential evaluation from WES since May 2015. I submitted all required document. On the WES website it states clearly, "If you have completed one or more years of post-secondary study, you do not need to submit any secondary school documents with your application." First, it took over 2 months to solve issues with WES about document sent to my school for verification which the institution claimed they never received.

Last 3 years I am dealing with WES in evaluation of my documents. Back and forth, only emails are provided and no supervisor or anyone with an appropriate information attends us. Customer service are bunch of idiots who read the script online and reply us. We can do the same too. Our future is in these hand of such unreliable evaluators. It's 3 years they can't evaluate one subject for me, because they are stuck with their fixed, non reliable information. I believe universities should open their own evaluation departments and they should stop thinking about other universities to be as fake and thief as they are. On top of all, WES customer service bangs the phone down on you after 45 minutes of waiting. Guess what race they are? I figured it out. You tell me! :)

My Community College requested me to validate through few Companies my Foreign High School Diploma. I send all the paperwork they required and they send me an email requesting me to do all the work. Contact the school and ask them to send WES a new diploma directly from them. They told me I need to be present or get a legal representative and with a lawyer the cost is high. This company don't have an office or someone who can respond your questions by phone and I don't think they have a clue if the documents they received are legitimate.

I sent in my degree certificate because I had a copy, and few weeks later I sent a sealed envelope with my transcript. They updated my status to "The document received does not indicate that your degree/diploma has been awarded." I guess my transcript didn't say that I was awarded the degree which is clearly indicated in my degree certificate. They requested a statement from my international institution that says I was awarded the degree. Also, very pathetic not having a phone number to talk to the person who does the evaluation.

First contacted this company as a recommendation of Midlands Technical College. They charge a lot of money for their evaluations and their knowledge on the subjects was extremely poor. They translated an associate's degree in accounting that took me 3 years to complete to a high school diploma in the USA. Also when I asked for a copy to be sent to the university I was going to study they tried to charge another 99.00 US dollars. They were very disrespectful, rude, unpolite and unprofessional. When I called and asked questions about their rates, asked to speak to a supervisor and they refused to assist. Not to mention it took an hour to have someone to answer the phone. DO NOT waste your money and time with this jock of a "company".

A year ago I too made the mistake of trusting WES. On their website, very quickly to be honest, status of my degree has been updated as approved and also my profile indicated that they have sent a report, however, I have never received any such report. I sent WES a complaint letter, they asked me to pay and request a second copy (!!). I replied I would have paid for further service if I had been served reasonably in the first place. After 6 (or maybe 7) complaint letters they claimed to have sent me a second copy; the copy I never received, much like the original report. That's over 200$ I'll never see again. I just wanted to warn anyone who's reading this: you are smart to research beforehand! This company does not deserve your trust, IMO. I have no idea why Canada's government still trusts them.

I am one of the disappointed client from WES. I received false report of my GPA score. While reviewing the report I found the university marksheet they evaluated does not belong to me. Please don't believe blindly on the provided report. Please do review and confirm whether it belong to you.

I will start by saying I respect everyone comments but my experience was a bit different with WES. On the 8th of may 2015 I created my account with WES, made payment for a course-by-course evaluation amounting to $249. l posted my ACCA certificates on the 9th and at the same time I asked Glasgow (UK) to send my ACCA transcript directly to WES, as per WES procedure. When my ACCA certificates arrived at WES, my account was updated immediately. Two weeks later my transcript from ACCA arrived at WES and I was notified by email from WES and my account updated respectively. WES gave me 7 days for my evaluation to be through but behold on the 6tn day (17th of June 2015), WES sent me a soft copy of my evaluation report - that's Evaluation completed. Thank you WES and I will recommend WES to anybody without fear of contradictions.

In order to get bachelor degree accreditation, I sent papers through Higher Education services, but were declined by WES and asked me to resubmit through my institution. They again declined it and asking me to send through HES. They are never clear in their reason box. For MSc. My university sent them degree and transcript, they accepted degree but declined transcript. They rally, need to learn how to offer better service and guidance. For any sensible organization it's more than sufficient if they get confirmation from two places. But they are strictly stuck with their rigid procedure. I can't move any further without WES confirmation.

I promised myself that if I had good service with WES then I would post something on here. I submitted my application at the beginning of May with WES Canada to get my skills assessed for immigration. I straight away starting organising for the institutions to send my transcripts over to WES - I had to organise for my university where I completed my degree and a professional institution where I completed my masters. The university was quite efficient and had my transcript over to WES within a week, the professional institution took a little over a month. Upon receiving everything WES began my assessment and rejected my university transcript as there were some credits that I had received for some university subjects completed in South Africa.

Do not deal with this company. I was referred to WES by a community college I wanted to join. I should have known to do my research first. After filling the forms and paying, I called WES, could not get a hold of anyone. Several attempts later I started to get nervous about my order, tried to cancel my transaction but no such option on the website. Faxed in my cancellation and a few days later got an email - my account has been credited minus a $20 restocking fee. Not so much as a courtesy call. I'm still waiting for the money to show up in my account. There are other evaluation companies with better communication and customer service for far better prices. Be warned.

I just send money for evaluation my certificates. When I saw they require copies from my universities, immediately I cancel my transaction and asked my refund. Send three e-mails, try to contact by phone but it is the practice went voice mail, still now no response. Need some action by the competent authority. Worst, callous service. Be aware everyone.

On the 27th of May 2015, the original transcript and copy of my niece's diploma from Lagos State University in Nigeria was sent for evaluation to the World Education Services. On the 1st of June, WES sent an email that they had sent the documents to Lagos State University for verification. On the 10th of June, WES was contacted by phone to find our the status of the verification, but the automatic answering service referred us to their customer service email. So, on the 10th of June, (two weeks ago) we send an email requesting to know if they had sent the document by email or by regular mail. Up 'til this time, there was no response.

The worst place ever, rude, mean, disgusting and terrible customer service. In conclusion - garbage!!!

If you ever address the WES to evaluate your diploma, it will take you forever to get it. Mine has been pending for a month so far. Status is the evaluation changes every day from "waiting for the verification" to "in progress" and vice versa. When I call them, they say that they have sent a request to University, however the university never gets it. There must be something wrong in the process. I am just curious why the hell WES was chosen as a primary evaluation center for applying to Canada?! Seriously, can give 0 stars to the review?... 1 star is too much for them.

I wish I had read the reviews on WES before handing over my money. This is by far the worst experience in my immigration process ever. I sent all the requested documents after being instructed by them that my qualifications were accessible, then more information was requested and at extra cost. This was sent, after 3 months of back and forth they then told me they could not assess my diploma after all. Still waiting on a refund. It is virtually impossible to actually contact them and if you do manage to all you will get is an automated no - reply email. How the Canadian government can actually list this company as one of two to use is beyond me. They clearly are not aware of the thousands of complaints about WES. My best advice to anyone reading this is the same as most other reviews, DO NOT USE WES.

Complete waste of time and money! I find it hard to believe that WES is referred by most educational institutions. They do not follow their turnaround time for completing reports, and communicating with them is nearly impossible. Let it be noted that this is NOT a cheap service, it is NOT a simple service, people's future education are depending on the service they are offering! They should provide a much much better customer support... After an hour of holding music, I was then "helped" by a rude and uninformed operator, that was obviously NO help at all.

It was mandatory to send documents to one of two agencies for evaluation, and WES happened to be my choice among the two organizations; selected (maybe contracted) by Canadian government. WES has a very poor customer service. From what I could sense from my phone conversations with their reps, they are under pressure, that is if you are lucky and someone picks up the call.

I applied in January 2015 for credential assessment and paid WES fees. All institutions sent through the required transcripts to WES. However, on 6th April, 2015, I sent the remaining MBA degree certificate to WES via DHL. The document was delivered and signed for by ** at WES on 9th April 2015. The document mysteriously disappeared and my account was never updated. I complained to WES and was asked to fax a copy which I did to both the US and Canada fax numbers on 19th April 2015. Nonetheless my account has not been updated and no credential assessment report has been received. Out of desperation, I sent another document via registered mail. This document was delivered to WES on 30th April 2015. My account is still not updated and no action looks imminent. Efforts to call the company have been fruitless since the phone is perpetually on answer machine.

My wife and I have tried to use this service and twice now and service has gone from terrible to completely incompetent. They will charge you for a service on the website that they will later tell you they no longer offer. And then not refund your money. The representatives on the phone are ignorant. There are no managers to be transferred to. You are out of luck. And even if you do everything correctly, they will cancel your order and replace it with a new order with a new reference number which will require you to start the process all over again. Try call and getting assistance. They will tell you, "Too bad, there is no one else to talk to and you are out of luck". It is shocking how unprofessional these people are and how poorly the business service its customers.

WES collected original document and is not returning my original degree and transcript, which I have sent on March 3rd 2015. Collected $242. This is not an organization, who wants to help student to advance their study. Yes: These are interested in collecting money. This is a non-profit organization. I think someone should Audit their records. And still Universities are supporting this organization.

I have just been swindled $252.00 by WES today. If I had known, I wouldn't have contacted WES for credentials evaluation. It all started almost a year ago. After sending my transcript to WES for evaluation I tried to confirm if it had been received. They ask me to pay for the fee in amount of $152 for document by document before they can process my evaluation. I paid the fee and was expecting them to send completed evaluation to my recipient. To my surprise they never did and was instead asking for additional documents. They also said that verification of the transcript has been sent to my school since Jan 2015. I called my school to know why they did not respond to WES confirmation request. To my astonishment, I was told that they did not receive any confirmation request from WES.

I had to send to WES last year for teaching fellow program my BA documents for evaluation. After the evaluation I received only my original diploma back without my original transcript. I email and called them plenty of times, they keep saying that they send it back to me.

Do not use this agency, I am one of the many victims. They scam me for rejecting the official record they received from the PHILIPPINES and telling me that they own my personal record when I cancel the service upon their rejection. No service provided and never return my money and my personal document. DO NOT BE A VICTIM OF THIS AGENCY. The customer service is not providing any assistance and cannot resolve the issue and yet they have my money in the amount of $329. I had called their customer service line and never response on the call. They will keep you hanging and no matter what time you called, it will tell you that you have to wait 45 minutes. The agency is only open from 10 AM to 2 PM and yet cannot provide any assistance. DO NOT BE A VICTIM OF THIS COMPANY.

I applied for credential evaluation 2 months ago. They have taken forever to send me the report. My university mailed out the document the original copy to them but each time they received it they made me another 20 days to verify it. Bad service. I can't believe they are government approved.

The same sequence of events, went online, paid 242 for service, sent the papers and they said that they are insufficient. How is this "institution" still in business when it clear is a scam....? Government, anything??? Can't use another company because this is the only one schools will take yet they do nothing of what they advertise. Really, really disappointed.

Originally I applied for a course by course report but that had to be changed due to my insufficient transcripts. I then changed it to a general evaluation only to find out that it means nothing to USA universities. They could have told me it was a worthless eval rather than take my money. They are cheaper than CES however, and that is why I used them. Still, I was out 300$ and still have no credit from my prior education.

NO WES! NO WES! Dear International Students/Clients of WES: I’m one of YOU. I’m one of the thousands of the VICTIMS of the POOR SERVICE of WES. I've read and heard tons of complaints about the poor service of WES and decided to share my thoughts about the service and what we need to do to prevent future clients from being the next victims.

I have send my original degree certificate and transcripts with apostille to WES for evaluation. After evaluation, the original transcript and degree certificate were supposed to be returned. Additional money was also send for return shipment. I got only the copy of evaluation today from WES. My original documents are missing. Online status shows both shipped on March 4th. I am worried about my original transcripts. I don't want to lose it.

I can't agree more with all the reviews posted here. I too have been a victim of the fraud that WES is carrying out. Being an international student, I had to get my transcripts evaluated as per the university requirements. I submitted WES a university sealed envelope which was directly shipped to me by the university and was prepared by their norms. They rejected those documents citing that they are not accurate.

I am also a victim of this WES nonsense. I paid $203 and submitted my credential for evaluation and requested my institute to forward them the Transcripts. I got the confirmation that the required transcripts have been sent through international registered mail. I wrote to WES to confirm if they received my transcripts. They replied that they received all my documents.

WES received my document on 2nd of December 2014. They sent me an email on 8th of December stating that they have finished the evaluation and the report will be sent at the end of the day. I waited a long time to receive the report but nothing was sent. I complained more than 15 times with no response. And then I called. They answered after 52 minutes and the representative said that they haven't sent the report because I wrote a partial mailing address. I told her that I filled all the cells in the contact information page. I wrote the country name, the city name, the district name, the street name, my name and my phone number, and asked her "what else should I need to add?" She was very rude and hang out. Now I don't know what to do. Is she right and my mailing address was not complete?

I sent my original mark sheets for evaluation to WES in the month of June. The Sardar Patel University, Gujarat, India prepared the transcripts and sent them to WES. We never got the evaluation so far. On their 3rd request, we sent the original documents and mark sheets. As of this date, I have STILL NOT received my original documents back NOR the evaluation which has been paid for in the amount of $189.00. As well as not getting my documents back I lost the position that was offered to me pending their evaluation.

What can I say to you my friends!! All the comments below are so true but we still want to try the service on!! I spent $300 for their service. They change my status on documents from accepted to rejected and not verified by my country even though I have an apostille on my documents. So the customer service after you being on hold for 45 minutes are so rude (I just wonder if you pay for service which is require 7 business days) then why after 1 month pass you won't get any refund!!

I had no choice but to use WES, as SOPHAS, the online public health application system requires all foreign transcripts to be sent there for verification. While instructions on how and where to send your transcripts are unclear, it seems as though every time a call is made to the help desk, you get a wait time of 50 minutes or more. It's unacceptable. My application was put "on hold" for two weeks without my knowledge of it, and so while I have been sitting at home thinking my evaluation should be done and sent to SOPHAS any day now, it has simply been sitting at WES gathering dust.

I am about to lose my admission in the U.S because of undue delay by WES. I made my order in Nov. 2014 and until now (Jan. 2015), I have not received my ICAP report. WES claim to have sent my transcript to my institution for verification and my institution insist they have not received any document from them till date. All efforts to contact WES is in futility as I am told to hold on for up to 45 mins before I can speak to an agent. I don't want to forfeit my admission. Please I need help!!!

WES is a fraud. DO NOT USE THEM. They should be renamed "WORST EVALUATION SERVICE (WES)". For example, it takes a minimum of 45 minutes to speak to customer service and do not even bother to send them an email because you will wait for an eternity to get a reply. **!

I submitted an application with WES beginning December 2014 and couple of weeks later I submitted copies of all my transcripts and the official translation in English. I advised them 2 weeks ago that the university will send them same documents as the ones I already submitted, so that they have it ready and just should wait to verify the documents I submitted when they receive the certified copies of my university, because I have to get my transcripts evaluated by COB 22 January 2015 to get admitted to Rutgers University.

I am happy is been resolved now. I hope WES works on its correspondence with its clients.

WES is the worst organization in the country and I think the Department of Education needs to shut it down and investigate it for abuse, extortion and manipulation of immigrants. I requested course by course evaluation weeks ago. Even though they have two identical set of documents, they requested extra verification. They did not even send the verification request and after I ask them to let me know the address to which it was sent, they never got back with me. Further attempts to contact them have proven futile. They make it so difficult for you to talk to anybody in management and totally refuse to reason. Right now I could not go to grad school because university of West Georgia did not receive my evaluated transcripts due to unnecessary delay tactics played by WES not to mention the career opportunities I couldn't take advantage of.

I was told to get my documents verified by WES. I send them all the documents then they send me an email saying that all my documents have been received. Then after two days they send me an email stating that this particular certificate is not verified according to required documents so get it signed again. So I go through all the pain again and send it again to which they respond that it was not in a sealed packet. After 2 days they write back again that, “Your document has been attested” and that “Your report will be ready on the 8th of Jan.” Then after 48 hours they write back again, “Oh no your document is missing again.” I mean is this a joke or what? If you call them they are rude and don’t admit their mistakes. Pathetic, totally Pathetic. They are so unprofessional and have no regard for the 4 months they have wasted of mine and also the money I have spent.

I was very scared to order from them after reading this site, but I had no choice and other services cost more and take much more time. I promise to myself that if everything will be ok, I will write review on this site. I payed $203 on December 10, 2014. Same day ordered transcripts from my university. They sent it after 2 days. It's very important to include reference number from WES order. December 11 (next day) I sent to WES photocopy of my degree in English (again include WES reference number). December 27 (before 4 days) I got email from WES that all my documents received and report will be ready on January 30, 2015. Yesterday!!! (December 30) I got a letter from WES that my report is ready, sent to my mail address and can be downloaded.

I shopped online to transfer my college credits from 1 country to another. Paid over 200.00 which is a little more than others. Received no service. Was given a run around after every time I contacted customer service after being on hold for 1 hour. They still just keep giving me false statements.

I mailed them my transcript for Academic Evaluation with Reference Number: 2664768. I graduated from Indian Institute of Technology - Delhi and I got my Undergraduate Department mail the transcript directly to them. On November 24, 2014, WES Canada mailed me that they have received all the documents required to prepare my evaluation report. Then they first published my evaluation on December 01, 2014 with wrong name of my institute mentioned into it. Then I reached out to WES Canada to rectify the same.

They keep losing the documents sent by the universities. They are rude on the phone. After you stay on the waiting line for 50 mins they try to get rid of you in less than a min. They cancelled years of my education without my consent and also my application without my written consent and of course they will take a $50 cancellation fee. It's been 6 months that I am going through this headache. Today their phone number doesn't seem to work. It all smells fishy I say. I don't expect to get my money back or the service I already paid for. I do not recommend WES.

Very unprofessional company. They make you wait for an hour when you call them. It only means that you don't have a lot of personnel that can handle inquiries. This company should be banned in the Canadian embassy and other professional licensing bodies. Very poor work. And the instructions they give are not clear and helpful.

This company is a complete failure. First of all they don't do translation services! You can go to another company and you can get both services at the same time. Second, they ask you a lot of things but they are not able to verify with your country by themselves like the rest of the evaluations company that I know. Otherwise you should have to be in charge of that trammit, which it takes more time and more money. I had to do the translation with the company they required me to do it. That cost me $150 dollars. I sent it to them and they never called me or told me that I needed more papers.

I received my credential report for immigration without problems. The problem appears when I upgrade the service because I want to send duplicates to the university that admitted me. First, I paid for the upgrade then they charged money without reason (if not they will not proceed), as It was not too much I just paid... but then in the system there are translated documents that are missing. But the transcripts with translations were sent in the same envelope (My sister saw when the secretary attached the documents and close the envelope). But WES said they didn't received them and they SUGGEST me to made the translation with them... Also I sent a copy of my degree and they also said never received.

I have sent my master's and bachelor's degrees to WES for evaluation but they delivered incomplete report with only masters degree stating documents of no academic value. I did my bachelor's from Punjab University through full time study. It's ok if my masters from unrecognized institute but they delivered evaluation only of master's. When I contact them to ask what about my bachelor's their reply was "it is not in the policy of WES to release second evaluation." Cheaters. Fake agency. Terrible service.

This is a failed company. I called three times, each 15 minute waiting, and it seems it is a fake company. They grabbed my $212 and don't like to give a service they are supposed to give. I wrote 2 times in their online chat but no one is there to reply. It is simply a scam. I don't recommend to anyone. Look for another institution. Don't gamble with money and time.

I was scared after reading all the negative reviews about WES' Service, but decided to go on with their services as there was no alternative (strictly required by the college I intend to attend). I'll try to keep it short. I follow through with the instructions from WES Portal and ensure their attestation doc was sent to my previous University. The entire process, beginning from the moment WES received my transcripts lasted from Oct 30 - Nov 20 (today - Just received my copy of the report). I am extremely with the evaluation report and can't wait to start school again in Spring.

I have made application since September ending and have since had to send documents twice because WES says they don't receive it. You cannot get through on the phone and it takes so long to get a web response from WES. My deadlines are fast approaching and really don't know what to do!

It's really frustrating. They lost my paperwork and have been pending the evaluation after review for more than 2 months. There is no way to contact them except through this stupid web based message system. The only response I get is an automated reply acknowledge receiving my message but that's it. I really don't know what to do. I told them I got the delivery proof from the courier and that someone called M ** received it, but no reply! I have no idea when this is going to end which is completely jeopardizing my chances for the immigration program as I'm losing the chance to apply without the documents.

I work for an educational institution in the U.S. and have a graduate student who is trying to get his transcripts evaluated. I called WES 31 minutes ago and I am still on hold waiting to speak with a customer service representative. Now I am at 32 minutes....WES received official transcripts, on school letterhead, signed by the registrar, and sent directly from the school to be evaluated, and WES still sent a request to the school to verify authenticity which has now placed my students account on hold. This is stopping my student from staying in class because in order to continue with school, we need the evaluation. What more does WES need to be authentic? This is extremely frustrating and we will not be recommending WES to future students. We have found a great company that has a very quick turn around time, are cheaper, and don't make unnecessary requests. I am also going to file a formal complaint with the Better Business Bureau. BTW my official hold time before I was serviced was 41 minutes, where they turned around and sent me to a voicemail system.

They put pending for evaluation from institution for 2 months. The mail they sent to University never was received by my university and they didn't even replied me when I told them about the situation. They neglected it. My whole 212$ was a waste. It was their responsibility to check whether institution has got it or not.

I have send my all documents via express mail. Documents delivered date is 18-9-2014. They didn't update my status (status still show waiting for require document). Tell me what can I do?

I have different problem with this horrible website. After I struggled to get what they asked they reduce my degree for the first semester 85 to 60, second 75 to 60, fourth and fifth 65 to 60. Till now I don't receive my own copy, no tracking number.

I applied for the evaluation of my degree. WES was good enough to respond within a week and create a report. This was the time when they charged me 200+$. Shortly I found that the report was erroneous and have no legs to stand on. I requested for reevaluation. I also cited the conversion guide published on their own website and pointed to the errors in report. They said that they will respond quickly... But today it has been more than 1.5 months that they have no replied. I almost contact them everyday through their ** online web form and also call them everyday. They are not professional enough to give any fixed date as to when my report will be corrected. All their responses are generic and moreover there is no email/phone for complaints or talking to evaluators. This is completely unprofessional service. I lost 2 of my University deadlines but these guys are totally insensitive to it. I am looking for ways to report their misdealing with consumer court and bring these guys to accountability. Hope they will improve someday for other students.

Just call their number which they gave in website.. They don't answer at all, I tried 3 times!! I applied college in states and I was waiting their response about files but you can't reach them!!! They are liars!!!

This Company simply does not even exist! It is a bank account ripping people off! I submitted my application to them and stupidly gave money from my credit card! BE AWARE!!! They can even use your credit card! I found out that the place where I wanted to give my academic documents to, doesn't accept them from WES. So I tried to contact them by phone to cancel the application. I guarantee, such place does not exist! You'll just waste your time and money on the phone! No one simply exists on the other end! Then I went to their mailing address. It was only for mail delivery. A woman opened the door, mysteriously closed it again and then appeared again only to give me a business card and some false excuses.. Then I searched online for an office of theirs. I found an address: 45 Charles East, Toronto.. I went there only to find out that the building has been under construction for the past 2 years.. Then I asked their neighbor building about them and they gave me an address near Finch Station (5775 Yonge St.).

WES authenticated my German credits a few years back with not much of any problems. However, now I want them to send my credentials to US colleges. I paid $37.00 per credential sent but none of them are received by the colleges. WES sends them per standard mail which is the shipping methods of mass mailings like catalogs. How likely is it that mailing after mailing is not received by the Admissions offices? I come to believe that they do not send anything and that this company is one big scam. Other reviews here describe very accurately what happens when you contact their customer service. Do not use this service!

Let me begin by saying that these institutions developed to evaluate students credential are professional extortionist and to Head the list, we have the famous WES (White-collared Criminals). I can't begin to express how stressful this experience has been and continue to be. And to think that I requested my evaluation from January 2013 and it's August 2014 and I am yet to receive a correct and completed evaluation. They are extremely tardy and unprofessional to say the least.

My reference no. is **. This is to bring to your kind attention that I have already sent you all my docs as per your list including bachelor's and master's degrees and individual mark sheets duly signed and attested by controller of examination of the university in a sealed envelope. I find it very surprising that how there would be anything missing now. I am sure there is some fault at your end. Kindly check it again. This is second time I am facing a lot of inconvenience from your end. Firstly you denied the receipt of any docs under my name and ref. no. and now since you have received you find them incomplete. I don't understand what is going on... Make double sure with your office staff and I urge you to look into the matter at the earliest. Thank You.

I submitted my certificate in WES Canada for Canadian Evaluation. They took the time as they promised but now as per the WES evaluation report my institution is Non-Recognized. But I will say its a well-known institute in India but I don't know what WES refer to check the institution reorganization for overseas college. I request everyone please tell me if anyone got WES Credential Evaluation with recognized university and he did his education form Deemed University in India. Dear friends waiting for your reply. Thanks.

I registered to WES since 2008 and I have been using them ever since and on ICAP (permanent storage of my credential) platform. I attempted applying for the CIC-FSWP duplicate report on my sign on with them. I needed to convert my evaluation but this became a BIG challenge for the following reasons:

When applied for management degree at SJSU, SJSU requested the course evaluation done using WES. I made a trip to India, just to get the mark sheets (transcripts) and followed WES requirements. Initial status was document 'Accepted' then status changed to 'Waiting for documents'. Then status changed to 'Review in progress' then status changed to 'Document Request - Not Acceptable'. It took a month already and still not yet done. There is NO NUMBER to call you. When emailed them, their response was not AT ALL CLEAR. It is the WORST service I've ever used after living in US for nearly 2 decades. I don't know why San Jose State University (SJSU) expects us to use WES for educational evaluation. How do I bring the attention of SJSU and WES.

I have applied for ECA and send all documents on my part. I have requested to my University to send the documents to them. The University send all the documents to them directly and the same has been delivered to their address, but they have still put my application under review as pending verification report from University.

Recently we submitted the request for evaluation. We submitted the photocopy of all mark-sheets. They took a complete week and later replied that documents needs to be attested by University. They don't even accept the scanned copy of original document. When I tried to reach to customer care number, there is no one to attend the call. You just keep waiting and waiting. When I sent query on "Contact Us" I didn't get any response from them. It’s worst service ever. Never ever go for this agency.

I got to know about WES in November, 2013, and that is also when I submitted my application. I have missed my admission opportunities twice, March and June and hoping I won't miss September! After the several re-sends, their first evaluation report came out in March after my schools of choice have closed admission. This report said, "evaluation cancelled, forged results". There was no contact from WES to say they have problems getting feedback from any of my universities attended, and they went ahead to publicize this, not only causing me indescribable trauma, but putting me in danger of loosing my job, as a copy was sent to my employer!

I am not quite sure why my evaluation is taking so much time. Before sending the courier, I had made sure that all my original transcripts from the college and university is in sealed copy sent to WES and degree certificate as well sent to them (photocopy). Whatever they have asked, I provided them. My deadline has passed yet my evaluation is not done. It may even hamper my college admission now. For University of Mumbai degrees, that is the way we get the transcripts from college as 1st 2 yrs in college conducts examination and 3rd year University of Mumbai does I have given documents too. One of my friends had sent to WES similar way how I had sent the transcripts for her. It got accepted but now WES is not accepting mine stating they want University of Mumbai to give the transcripts original. How will University of Mumbai give transcripts if its affiliated colleges conduct the exams. Please can you look into the process and get back to me soon. My whole year will go to waste if I don’t submit on time - already things are delayed.

WES is my biggest mistake ever in life. Wish I didn't come across their website. It's been more than 6 months with no service at all, no phone call or email back from them. Worst service, please and please don't use their service at all for anything, if you don't want to wait for 3 years for your evaluation. Just go through another means. WES don't deserve even 1 star. Wish I can take back the hands of time. If you want to waste your time and money, do business with them. Such a trash company! Junk! You never get reply back by phone or email. All wrong number. Awful customer service. This company never exist...

I had submitted my documents for more than a month for the credential evaluation but these people don't accept documents by regular mail and just in case if you send your documents by regular mail they will say, "your mail might have been lost somewhere and we don't have it, so resend it". They (most of the time) accept documents only by courier. Then also by accepting by courier they unnecessarily keep finding faults in the original documents sent by university directly and keep asking again and again to resend the documents. They harass you like anything. And they do all this to gain time and not processing the case.

I made an order of the credit evaluation while not recognizing non-refundable policy. Yay, it was totally my fault. I am blaming myself every single seconds since I lost $323 to WES. I mistakenly clicked the order several times but found there was server error on my computer or internet access. Anyway, WES charged and I couldn't get refund. I didn't even mail the required documents and WES didn't complete the evaluation. I don't understand how come they could charge a customer without completing their duties. I searched how to get refund on non-refund policy. There was no way to do it. Yes, using WES was my fault. But I would like to tell people not to use WES. Please, do not waste your money, time, and effort for WES.

Recently started an evaluation with WES. After 1 month, evaluation still showing pending so called and spoke with customer support after being on hold for an hour. Was told that it will take another week or I can cancel and take refund. I found another evaluator in US who provides in 2 days. Based on CS recommendation, I went ahead and cancelled WES report as it was still pending but was told that no money would be given back. RATHER they would CHARGE $30 more to process the cancellation request. I CANNOT BELIEVE that US authorities allow such a CHEAT Organization to EXIST. Its Horrible.

Worst Service ever!!!! If you call their contact number no matter what time they're always on high volume calls so expect to wait from 30 to 50 minutes. I made sure I called and ask what would happen if they could not use my documents and I was told they will refund my money $215 which ended up to be a lie and they came up with a $50 process fee. DO NOT USE THEM, they are the worst scam ever.

It was only loss of money, nothing else. I tried to contact but no answer even after 10 days, so I filed a complaint at Ministry of Consumer Services. Also I came to know that they are not BBB Accredited. You can file a complaint there as well. Everyone must report to authorities their malpractices so that innocent candidates will be saved from falling prey to their malpractices.

They are the worst. Trust me. They won't do anything about your time, money, and frustration. They simply don't care if you've gone through so much to get them what they "require", which is not fully specified, and they keep rejecting. I actually took the sealed official transcript (Spanish) by foot to their P.O. box to make sure they do the job the day after, and yet, they lost it! Can you believe that? They simply said: "we don't have your document". I lost my chance to be considered for Columbia University after spending so much money, and putting so much effort, because WES just took so long to evaluate my transcript.

Horrible service! Choose another service if allowed. That's the long story short for all those who do not have the patience to read the entire review. My experience with WES has been a nightmare. I started the application two months in advance just to be on a safe side for my admissions date. It's been two months and I am still going back and forth with my documents. They are prompt with the service, all right. I get an email immediately as soon as they get my documents and let me know if they are accepted or no. The problem is the documents are somehow just not good enough for them!

End of the story - losing money...... Do not use the service

Do not use this service!!! My transcripts were sent to the wrong address and because they were delivered somewhere WE insisted that they completed the service. They refused to re-send them without charging me. I called a dozen times over three months and wrote two letters. In this time I missed the application deadline. The various customer service representatives were all rude and patronizing, giving me different excuses and downright lying to me each time. I was yelled at and hung up on and no one responded to either of my letters even though I was told to contact them in writing. Do not trust this company. They are incompetent and you are screwed if they make a mistake. This company should be sued and shut down.

This company is stealing money and taking advantage of us! I needed an ICAP evaluation for my studies at Jagiellonian University in Krakow for application for PhD in Epidemiology this year. I paid $291 to WES for this service. Transcripts were sent from registrar and diploma photocopy from me exactly as requested by WES (transcripts signed and sealed by the Dean of Health Sciences Faculty at Jagiellonian University) and verified as received at WES. The first time I called, I was told the transcripts were photocopies, and not originals and therefore would not be accepted. When I contacted the registrar at Jagiellonian University, I was told that they were originals, signed and sealed by the Dean of Heath Sciences Faculty as stated above. When I called WES again, I talked to representative Mabinty ** (after being on hold for 30-40 minutes) who first told me that they were originals, but the envelope was not sealed. After continuing the conversation, she told me that they suspect I actually sent the transcripts because there is no evidence of an envelope from the University and the only envelope they have was the one I sent the diploma in. Finally, after a long conversation, she admitted that WES in fact could not find the envelope, and admitted they made an error.

I have been working at a public college since 2009. I have a diploma from Russia (it was evaluated by ** office in 1994), and a Masters Degree from FIU, Miami, FL. To find out my eligibility to teach some college level courses, my employer suggested that I get my diploma re-evaluated by WES because the previous evaluation is old and it was not done for employment purposes. I have applied and paid for the evaluation on October 16th, 2013, $432. I have overnighted notarized copies of my original diploma, and a simple photocopy of my marriage license to prove the name change. WES has not accepted the notarized copy of the diploma, but strangely accepted the notarized copies of the Hungarian naturalization, Hungarian and English translations of my Russian diploma, and the simple photocopy of my marriage license. The naturalization and translation documents are threaded through (with the colors of the National flag) the Russian diploma by Hungarian Ministry of Education and the Hungarian Translation Bureau, and each document is sealed with an unbroken seal and attached stamps.

WES service, for me at least, was just crap. I paid and applied to WES in Toronto downtown to be evaluated by BA degree. Went through a hell of a time getting the documents verified from the Commission of Higher Education of Pakistan. And then instead of WES evaluating my BA degree, sent me an evaluation of another document that I had not asked for. That was 3 years ago. Since then, despite following up with them so many times, I always get an auto response letter in the mail. When I call, there is always an IVR recording. There is no human attendant on the phone that I can reach.

I'm a B. Tech in electronics and communication engineering. I applied to World Education Services to get my credentials which could be submitted to CIC Canada for Permanent Residency under Federal Skilled Worker Program. I studied in a deemed university which is widely recognized across the world. I and my friend studied the same program sitting on a same bench. I and my friend submitted out educational documents on a same date. YET, MY EVALUATION REPORT SAYS "NON RECOGNIZED INSTITUTE" while MY FRIEND'S REPORT SAYS "RECOGNIZED INSTITUTE". So how exactly it is possible? I appealed but nothing happened and hopelessly I submitted that report to CIC CANADA.

I am Hilal, working as an IT Project Manager in Riyadh. I sent my M.S (IT) degree & transcript as per WES requirements mention for Pakistani Educational Institutes for evaluation. WES accepted my documents and asked me to pay $203 for evaluation. I paid the amount. Next, after 7 days WES updated my evaluation status as "Documents of no value and the Educational Institution PIMSAT - Preston Institute Of Management Science & Technology, Karachi - awarded me M.S (IT) degree is not recognized in Pakistan." I submitted and emailed with all proofs, but still they are not accepting the recognition status of my awarding Educational Institute. I asked for to return my payment if my awarding Educational Institute is not recognized by WES, but no reply. Wasting time and cheating the innocent foreigners professionals and students. WES - Canada are big cheaters, incompetent staff.

It was my fault, that I didn't research anything about this company before paying them and sending the original documents. After 2 weeks I've got an e-mail saying that my diploma is not accepted. I've called them. After 25 min waiting the lady told me that I have to send my diploma back to my country for apostille. It was completely useless arguing with her, explaining that I have a deadlines, that the documents are original with all the stamps. Basically, they don't care, they want to be in compliance with their bureaucracy and of course getting your money. I've called to a different company. They picked up the phone in 4 seconds. Nice girl on the phone said that apostille is not required for evaluation, and I just need to submit the original documents and the translations. I just hope that my diploma will not be lost.

My cousin who lives in the UK applied to several US universities hoping for a fall admission. He had his UK university send transcripts in May to WES for evaluation and onward transmission to the USA universities that he applied. WES claimed that it could do this within 2 weeks of receiving the transcript. My cousin paid WES and the UK university sent transcript via DHL.

This company is misleading people's future. Unfortunately I had to apply for their services because the college I went do not accept any evaluation except WES. It's been two months and till now I did not receive my evaluation. I sent the required documents; however I still need the original document to apply to the college but every time I call, they tell, "We sent the documents by a regular mail and you have to wait." And all what they can do just to put few girls which are called customer service agents to receive the calls from the angry people to mislead you more and more by advising you, "If you have any concerns, send us an email and someone will reply to your email." Actually they don't reply to any email I have sent. Finally I don't recommend anyone to apply to that place. They are really unprofessional and their service is not accurate.

I had the most horrible experience with them. I just had a simple thing to convey to them to not hold my application for Masters documents because I don't need it and just proceed ahead with the Bachelors evaluation which is already accepted in the status. I called customer service many times and each time they told me to write their email which I did every time but never got acknowledged. All they do is keep repeating the same thing and put you into a vicious circle of email and call. Their service is a crap where the same lady answers each time who never listens to you but repeats same crap over and over. I would rate them -1 if I could because they don't deserve even a 0 rating!

Not only DID they take my money, my transcript was not done. The college cancelled my application... I am still very angry with WES, not to mention they kept my transcript.

I sent a request for three sealed copies from WES on June 26th. I was charged $152.55. A week later, I only received two copies. I went to the website and sent an email through the site explaining the situation. I did not email them directly because they have no email listed. A day later, I received an automated receipt. Now 5 days later, I still have had no response saying they will contact me in one day. Today, June 5th, I called them to inquire on the situation. The rep asked me to send the original email. I informed her that I could not since it was done through the website. She didn't believe me. She gave me an email address to write the complaint again. Just now I received the following: "I checked our system for your file and it shows 3 copies of the report was sent out to you via regular mail." They are refusing to send another copy and basically calling me a liar.

As a faculty member working with international students, it is important that we have some kind of evaluation process for students coming from diverse educational systems. There are a number of evaluation services to use but some of our students and new foreign faculty who needed to have their credentials evaluated (state regulations) informed us of this particular agency. As a member of faculty who has British qualifications, I decided to test the service as I honestly could not believe the service was as bad as some were informing us.

They make it impossible to contact them after you pay. They do not respond, except with automated responses that basically say "We're busy. Leave us alone." It's insulting to deal with such unprofessional people.

I sent the Master's and Bachelor's degree copies that I obtained from the US. WES did not update their system with master degree info. They accepted Bachelor's but did not indicate anything about Master's. It appeared that they lost it. I emailed them and they never replied, and it has been over a month. I also called them a few times and was never able to reach them. They have extremely poor service and I would urge companies not to recognize them. I will take legal steps if they don't deliver the service that I paid for. If you want them to evaluate, try someone else.

I had submitted required documents from Bachelor and Masters degrees from respected universities. Once they got all the documents, they had updated the status that the Evaluation is in Progress and I checked the Bachelor degree which I have done was not listed in the update. The actual degree I have done was not listed. Instead, they were doing an evaluation of my bachelor degree which I never studied. I sent them an email to customer service and have not received any reply in five days.

I'm from the UK, so there should be very little problem translating my transcripts. I have two degrees. Having sent WES every kind of supporting documentation, including the expense of paying for two transcripts to be sent sealed from both UK universities, WES sent me my evaluation fairly promptly (surprisingly!). However, it seemed WES had no difficulty evaluating my first degree, awarded me 7 US credits for every 20 UK credits and all seemed fine there. However, on my second degree with Master's credits for PGCE, instead of the 120 UK credits (or 60 ECTS), plus 30 UK credits for NQT year = 42 US credits or 30 ECTS credits or 52 US credits if we include the 30 Master's credits for NQT year, WES decided to give me 24 US credits. They initially stated (yes, they actually emailed me back) that I had only done a part time course (when in fact it was full time). They stated that a PGCE course is only worth 24 credits in the US (where they got this information from I don't know?) when my local big league university states 37 US credits for the basic 1 year course and 52 credits for their 2 semester course with Master's credits.

I had a horrible experience with WES, strangely, recommended by the university to which I would like to apply. The customer service is almost nonexistent. The required documents are a mess. They ask you to send them a copy of your word-to-word translation, and then you should beg your university to send to WES an official transcript in a sealed envelope. Obviously, my university refused to pay for a postal service and physically send the documents even if I provided them with stamps because this was not their business. They gave me my official transcript after my family obviously paid all necessary fees (it's not free in my country to request a certified copy). Then I called them to make sure that if I send them the sealed envelope (previously received from my family) with the official transcript inside, everything would be okay.

In 1987, I came to USA with my College transcript from Cairo University faculty of Agriculture translated into the English and in 1998, I applied for Chemist Trainee Exam at NYC Department of Citywide Administrative Services, and on the Exam Application it was required Foreign Education Evaluation from approval office and Word Education was on the application list. I requested the World Education services to evaluate my credentials course by course at that time their requirements were to have all documents translated and certified.

First of all, the message on my application status is so vague. The first time I sent documents, they said the documents were not acceptable. I had to contact them asking what the problem was, and then they said it was because the transcripts should be sent by the university. I sent a request to my university in India. After dealing with all their bureaucracy, I have had them send the transcripts to WES. The first day the status showed "received documents, in evaluation process." I was relieved because I had to deal a lot with Indian university bureaucracy. However, my joy was limited to a day. The very next day, they changed the status back, "waiting for required documents." At this point I was losing my patience.

One could expect that the World Education Services should have no problem with using proper fonts in foreign language info they put on their website. Apparently, it is a problem for them so I would not trust them with anything important.

I needed course by course evaluation to apply for my Masters and I applied through WES Canada in Toronto. I sent my documents as they requested and waited for a while. I received incomplete documents, so I called them and at the same time emailed them. They just asked me to check the website. I had to either call them or email them and nobody knew their job to guide me correctly and kept telling me incomplete documents and had no answer when I asked them what was incomplete. After 2-3 months, they said I sent them the translated documents and they needed them in my mother language as well. So, I had to pay again to ask them from the university back home. By the time I got the evaluation from them, I missed the deadline for submitting my documents and missed this year. I strongly do not recommend this office to anybody.

I submitted credits from Sweden (gymnasium) which is equivalent to the first two years of college in the US as you can go directly to medical/law/dental school, etc. when completed. World Education Services kept coming back to me and stating that I had not graduated yet from high school (totally wrong), that I had not received a diploma (these are not given in Sweden, only a completed grade). Then they start writing to me about the wrong school (another school 800 miles away), then the wrong country (Gymnasiet in Norway) and in the end, it was a total and utter farce. They had wrong evaluations, wrong school, were talking about the wrong country and had no idea between high school, college or university in Sweden. World Education Services is totally and utterly incompetent and it appears they just cut and paste information from many different students and then get it all mixed up in the end. Do not use this service or you will be deeply disappointed.

Anger does not even begin to describe how I feel about this fraudulent company! No evaluation was completed even though I've paid for the service in full. Their terms and conditions are not clear as well as their application process. I made multiple unsuccessful attempts to contact someone else besides customer representative. Managers are never available to talk or discuss any issues that you might have with them and in order for your phone call to be answered, you have to wait on the phone for 20 to 30 minutes every time you call. Customer representatives are rude and careless, so as the company itself. Do not send any of the original paperwork to them under any circumstances, you won't see it back! Try to avoid the services of this company at all costs!

I applied to graduate school in the U.S. a few years ago. One of my degrees was from the UK. It took a very look time for them to do the translation, but they did it. I chose the option that led me order additional copies, which I sometimes need for job applications. I paid a higher fee for the first copy, followed by lower fees for additional copies. I am now applying to jobs. I had to pay the first time fee again for additional copies! I also received an evaluation that is completely different from my first! The credit hours are totally off and my grades have changed! What credibility do these people have at all? Why is my report different? They should have the same report on file.

I contacted them before having my university send all documentation, and asked that they confirm they would be able to recognize my honor grade (magna cum laude) degree in Engineering. They did, verbally, assure me they would put on the evaluation everything that was on my original documents. So, I paid them $200 and the expenses to have the documents sent to them directly from Europe. Not surprisingly, after I read all other complaints, they never bothered reading the original documents, including one in plain English, which repeats that my overall degree grade is 110/110 (the maximum) plus the honor. They ignored all my complaints, refused to have a supervisor on the line to talk to me directly, ignored my complaint with the BBB, and of course refused to reimburse my payment and to send the original documentation to me, so I could have it evaluated by a different company.

World Education Services was totally disappointing. First of all, customer service is ridiculous. The instructions of the phone and e-mail communications contradicted what was on the official website. It took my university's director to call them up so that they listen.

I had my transcripts evaluated and everything went smoothly. After a few months, I decided to apply for a license for another state and I tried asking them on how to do this because there are some additional reports that I needed. I was willing to pay good money to get this done. I spoke with them on the phone and the lady was hurrying up the conversation and said that she needed to attend to other customers.

They are very bad for coming up with random excuses regarding documents. They do not make things clear. They do not do anything, yet they charge money in the very beginning. There is no refund policy for making the mistake of choosing them and allowing them the opportunity to get business through me. I wasted so much time and it resulted to mental stress. I also lost money spent on sending documents back and forth to different countries.

I came to USA in the year 2000 and I brought all my transcripts and my bachelor diploma with me; they were translated into the English language and certified for all the necessary institutions in Peru, my country.

I ordered a document by document evaluation from WES because my admissions advisor told me that's what I needed.

I applied for a course by course evaluation in March, 2010 from WES. Was charged $174.00 for the service? The school in my country have already mailed the transcript of records to them (am pretty sure they have received it as the school here already gotten it last Monday- Nov. 29, 2010) but WES website indicates that it is still waiting for my documents. I called once to refund my money but spoke to a very rude lady and was told it is non-refundable. This company has no reason to stay in business as it looks like there are a lot of complaints like mine.

They are taking advantage of immigrants from developing nations. Their staff is very unprofessional. I have spent $461 in the process of having my documents evaluated by WES but since August 2010 when I paid $190 for evaluation of my transcripts, I never got any job done. After missing the Fall enrollment from Morgan University on Baltimore and also missing spring 2011 enrollment because of the delay of the transcripts, I decided to cancel the evaluation process because this company is not clear in its transactions.

I called several times (up to 30 minutes holding). Finally, a rude lady picked up the phone to say that I was still missing the syllabus from the university. When I questioned her why didn't they tell me that since the beginning, she just asked me to request reimbursement of my money by sending a letter. Then without letting me talk, she hung up the phone.

I sent translated documents from my country of El Salvador to WES to be evaluated. After one month, I checked the status of my order online and found that my order was cancelled. I did not cancel my order. I sent about 6 e-mails to WES asking why my order was cancelled, that they had my money, and that they had my documents. They never replied to my emails. WES is impossible to reach by telephone.