World Education Services

World Education Services Reviews

About World Education Services

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Pros
  • User-friendly website
  • Clear instructions provided
Cons
  • Poor customer service
  • Frequent document rejections

World Education Services Reviews

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    Page 2 Reviews 5 - 35
    Staff

    Reviewed Feb. 1, 2025

    I thank you WES for providing essential services like credentials evaluation of the Applicants which helps them with their use in various processes. With their online services and customer care they became User-friendly, time saving, money-saving.

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    Customer ServiceContract & TermsOnline & AppEase of UseProcess

    Reviewed Feb. 1, 2025

    The process of obtaining my Educational Credential Assessment (ECA) through WES was seamless. Their website was user-friendly, making it easy to navigate and understand the requirements. The direct arrangement with my university streamlined the process even further. The only minor drawback was the lack of an email notification when my ECA report became available. However, aside from that, the service was efficient and hassle-free. Overall, I had a positive experience with WES and would recommend it to others seeking credential evaluation.

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    Staff

    Reviewed Jan. 29, 2025

    Highly recommended!! Helpful staff. The evaluation was completed in less than a month. Just follow their rules and you will be satisfied. I read the reviews and was hesitated, but after the experience, I highly recommend.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2025

    I want to share my extremely frustrating and disappointing experience with World Education Services (WES), which has shown itself to be neither professional nor fair in its operations. I have been waiting for my evaluation for over six months, during which time I have received minimal updates and no clear timeline. Despite numerous attempts to communicate with WES, their responses have been vague, unhelpful, and dismissive. This lack of professionalism is unacceptable for an organization that claims to serve as a global standard for credential evaluation.

    What’s even more concerning is the blatant favoritism shown towards Indian applicants. It appears that WES prioritizes applications from certain nationalities while delaying or neglecting others. This raises serious concerns about discriminatory practices within the organization. Such behavior undermines the trust and credibility that applicants place in WES when they pay for its services.

    Here are the key issues I faced:

    Unreasonable delays: Over six months with no explanation for why my evaluation is not completed.
    Discriminatory processing: Evidence suggests that Indian applicants are prioritized, while others face indefinite delays.

    Lack of transparency: Communication is poor, and WES fails to provide clear or honest updates on application status.

    WES’s inefficiency and apparent bias have wasted my time and caused significant stress. If you’re considering using WES for credential evaluation, I strongly urge you to think twice. Their reputation for quality and fairness is, in my experience, completely undeserved. I will be taking further steps to ensure this issue is highlighted, including sharing my experience across multiple platforms and seeking alternatives to WES. Organizations like WES must be held accountable for such unethical practices.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 26, 2025

    I am using WES for my credential evaluation for the second time, first one was back in the year 2019 for Canadian equivalency report which was by document by document and now for US equivalency course by course report. As my documents were already with WES, I had to request to transfer them from Canada file to USA which saved the hassle of resubmitting documents. I am pretty much happy with the quality of service and report although it takes a bit more time. I am very much optimistic of the assured credibility and reachability of the digital WES badge across employers in the US, which is expected to be received in the coming days. The interaction I had with WES customer service was also remarkable in getting timely answers to my queries except for a report delivery request to one of my prospective employers. Thank you WES team for a valuable service.

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    Punctuality & SpeedProcess

    Reviewed Jan. 26, 2025

    This is opportunity to express my appreciation for your outstanding service provided. The whole process went well and within a good time frame. Please keep up the fantastic work, as I would recommend WES to anyone seeking for a service like this.

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    Customer ServicePrice

    Reviewed Jan. 25, 2025

    Terrible organization, with terrible customer service. They are so cheap and no courtesy to customers! They charge extra for 3-5 days shipping, but they used standard shipping to send our report even didn’t provide tracking number. The report never reached to us due to Canada post strike, we called millions of times to send it again after a month to our new address, they said you should buy another copy, after talking to manager, and calling multiple times, they provided a tracking number and they said it was sent to new address, which was a lie, when we tracked the tracking number, it was showing old zip code and lost in the mail. They never submitted the second copy! We called so many times asking them to send out another copy, but they said they will contact you by email, and never did!

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    Punctuality & Speed

    Reviewed Jan. 25, 2025

    I used WES to make my studies equivalence for Canada, it was a little bit later than I was expecting but when I received the results I was amazed with the job they made. Additionally, after requested my first studies evaluation I see how easy it is to request new copies for different matters, and defenitively I will. Thanks!

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 24, 2025

    Worst Experience - Scammers Alert! World Education Services (WES) is nothing but a SCAM. They don’t even have a real customer service team; instead, a third party answers the calls. The so-called "support staff" is incredibly rude—they’ve hung up on me multiple times. It’s obvious they don’t care about resolving any issues. Their entire operation feels like a fraudulent scheme to scam people out of their money. The leadership is just as bad, enabling this behavior and profiting off innocent people. I’ve had enough of their lies and inefficiency. Thankfully, I’m in the USA, where I can take legal action. I am filing a report in court and suing them for this unacceptable treatment and scam-like practices. If you're considering using their services, DON’T. Save yourself the stress and look for an honest alternative!

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    Customer ServiceStaff

    Reviewed Jan. 19, 2025

    I used their service in Canada for evaluation and the service was transparent and great. I had some difficulties but upon reaching out to the customer service team, the response was very helpful and quick.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 18, 2025

    For future job opportunities I applied for an equivalency certificate through WES. I obtained a degree from a university in the United Kingdom and needed a certificate to prove that it is the equivalent of a degree in the United States. The portal is straightforward. It was easy to open an account and pay for the requested service. The timeframe for the completion of the certificate was not obvious before starting the application, which could be an issue if a speedy decision is required. The website mentions that WES has a relationship with many universities around the world and these universities can submit their documents electronically directly to WES. My university was listed, so happy days!

    What is not mentioned or specified is that you -the customer- need to reach out to the university and may need to pay an additional fee to get them to submit the paperwork. WES does offer a service to reach out to the university on your behalf, but I did not use this service. My university submitted the paperwork very quickly. After a while I received an email that WES was missing information regarding the first two years of my study. Since I had not submitted these documents myself, there was no way of knowing if it was my university or WES that could solve this issue. The "direct relationship" that WES had with my university suddenly did not appear so direct.

    Because this was not an issue caused by me, I had to reach out to WES's customer service. I logged into my account and filled out a contact form. The university had awarded me credits, because I had been employed in my field of study for more than a decade before starting my degree. I suspected that this was the problem and explained this in the contact form. The response took 7 days to arrive. It could not be more disappointing. The response simply stated:

    "Dear M***,

    Thank you for choosing World Education Services (WES).

    Your inquiry has been forwarded to the appropriate department for review.

    Best regards,

    J***

    WES Customer Service"

    Two days later I received a response from an anonymous person stating that my documents are under review. I was never actually told that the issue had been resolved, but when logging into my account the red text that alerted me to the problem in the first place, was removed. A while later an estimated completion date was showing. The equivalency certificate arrived within a few days of the stated completion date. WES provides a tracking link which is helpful. While I was happy to have the certificate, I was underwhelmed by the quality of the paper. The paper is showing folds because of the handling by the mail service. It is also extremely thin paper. So thin in fact, that when I scanned the certificate, the scan is showing the text printed on the BACKside of the paper.

    Overall I had a positive experience, because WES did what they promised they would do. Areas of possible improvement:
    -processing time
    -transparency of processing times and possible additional cost charged by the universities
    -quality and speed of responses by the customer service

    -quality of the paper that the certificate is printed on.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Jan. 17, 2025

    Website interface is user-friendly, it tells you exactly which steps to take and what are the requirements. I had additional question and contacted customer care by call, they were so helpful and willing to help. Entire process was easy and it was very fast. I was not expecting to receive my reports within less than a month and it left me with positive feelings about WES. They do care.

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    PriceOnline & App

    Reviewed Jan. 17, 2025

    The partnership between WES and Qualification Check is amazing because it reduces the cost of shipping and the time consuming process. Also navigate through the website is very easy and holds all the responses to my questions.

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 17, 2025

    Do not go to WES to get your credential evaluated. They do not update your status and after waiting patiently for a month+, after several messages sent, they do not help you or get you an answer. After you call them to find out, the customer service rep is very pathetic that they are not empowered to help the customer. They are reading exactly the same thing on the website and the best they can say is to wait. I have patiently waited a month and more, and I explained that I needed the evaluation to get the application, and running against the deadline. The poor customer service team can only listen to customers' complaints and do nothing. The entire system is a failure. There are many other credential evaluation services to choose from. I thought WES has a good rating and the school I apply for recommended also. Unfortunately this is not the case. I am still struggling to get an update....

    I was just about to go file a complaint onto BBB, and found out that WES is notorious with BBB, see the screenshot from BBB website. I should have done a better research before I paid and choose their service. According to BBB, they failed to respond to 73 complaints, and 8 failed to reach a resolution. They are absolutely horrible! They don't care about customers.

    *Update* - a week later after I spoke to them, still no update, no one called, no email, no nothing. nothing updated in the portal. I am filing a formal complaint with New York City, and see if that will help. This organization is a serious fraud. Please beware do not choose them! My college sent WES my credentials on Nov. 19 and it has been about two months, no updates and no way to get to anyone who can help!

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    Customer ServiceStaffProcess

    Reviewed Jan. 16, 2025

    They lost my transcript and nobody responded to this issue. Poor institution. Staff no training. Don't know the process. If you are a student wants to make sure your process smooth, don't use it. It is a nightmare.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2025

    I am satisfied with the service I received from Wes. Customer service representative, John was of great help and the time for my documents to be processed is commendable. Good work team and thanks a million!! 😊

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    Customer ServiceStaff

    Reviewed Jan. 15, 2025

    My experience with WES (World Education Services) regarding my Educational Credential Assessment (ECA) was very satisfying. The customer service agent helped me understand the process and the required documents. Initially, I attempted my assessment with (IQAS), but they canceled my application for what they claimed were incomplete credentials. I was hesitant to try another assessment with a different service using the same transcript. However, with the guidance of a WES customer service agent, I decided to give it a try. I am truly grateful to WES for providing me with an Educational Assessment equivalent to a two-year Canadian post-secondary education.

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    Punctuality & Speed

    Reviewed Jan. 15, 2025

    Great service experience for me, l applied 9 January 2025 to WES and did Qualification Check process same day and my evaluation was ready from WES by 14 January 2025. No challenges for me, it was quick and easy.

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    Ease of Use

    Reviewed Jan. 15, 2025

    WES service was very simple and easy to understand, The interface was well built with professional appearance and stunning features. Simple and fast to access. That was my first time using World Education System to evaluate my university performance and degree. After this experience, the overall feeling is simple and easy to use, the interface is very clear, and the university I study can obtain it by using a few keywords.

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    Customer Service

    Reviewed Jan. 14, 2025

    WES redirects you to an NSDC to help you get your transcripts, which I never got. I only got emails from NSDC assuring me a speedy process but no results. I am still waiting for NSDC results from the last time I applied. That was on 6th of October 2024. When asked for a refund NSDC stopped replying. WES needs to reconsider their association with NSDC.

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    Customer ServiceSales & MarketingPunctuality & SpeedProcess

    Reviewed Jan. 14, 2025

    I am extremely disappointed with my experience using WES for credential evaluation services. What was supposed to be a standard transcript review turned into a three-month ordeal that had serious consequences for my academic future. Key issues with my WES experience:

    Excessive Delays. The standard processing time stretched to three months with no clear explanation for the delay. This is far beyond their advertised timeline and severely impacted my plans.

    Financial Impact. Due to these delays, I lost a scholarship opportunity - a direct consequence of WES's inability to complete the evaluation in a reasonable timeframe. This represents a significant financial loss that could have been avoided with timely processing.

    Concerning Business Practices. While my basic application languished in their system, I discovered they offer "fast-track" services through a third-party company - for an additional fee. This two-tier system feels like it artificially creates delays for standard applications to push customers toward premium services.

    Poor Communication. Throughout the process, there was minimal proactive communication about the status of my application or reasons for the delay. This lack of transparency made the situation even more frustrating.

    Inconsistent Service Standards. The stark difference between standard and expedited service times suggests a deliberate deprioritization of regular applications, which seems unethical for a service that many students and professionals rely on for their careers and education.

    I would strongly caution anyone considering WES to carefully evaluate their options and timeline. While they may be a recognized credential evaluation service, their current business practices and processing delays can have serious consequences for applicants' academic and professional opportunities.

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    Punctuality & Speed

    Reviewed Jan. 14, 2025

    I highly recommend WES for their quick service. Although they estimated a time of 20 days, my ECA arrived in just 5 days and now I'm ready for my next step. I would use them again when I need to. Great experience!

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Jan. 13, 2025

    WES did a good job. Although there were a few things I wish were handled better. Personally one shocker I got was the time it took to get everything done and completed. It took way more time than I thought it would and because of that I got really tense and worked up. My advice is to avoid being under pressure or anxiety, start your process at least 2-3 months beforehand because as I was told a lot of factors may come into play and cause delays. What comforted me most is that their customer service was very understanding and helpful throughout the process.

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    Staff

    Reviewed Jan. 13, 2025

    It was a great experience, A thorough job was done. With due respect and utmost modesty, I would like to suggest that a more robust means of airing feedback better than "contact us form" should be considered. I was kept on same point for upward six weeks asking for a document that was never part of my credential evaluation. This is frustrating, whereas, I have a banking professional Diploma which I wanted to include in my documents but declined by WES.

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    Online & AppReliabilityProcess

    Reviewed Jan. 12, 2025

    I had an excellent experience with the WES process and am happy to give it 5 stars. The application process was straightforward and well-structured. WES provided clear instructions for document submission, and the online portal made it easy to track the status of my evaluation. I was impressed by their efficiency and professionalism; my credentials were evaluated accurately and within the expected timeline. The detailed evaluation report was thorough and recognized by the institutions I applied to. Overall, WES demonstrated reliability and transparency throughout the process, making it a seamless experience. I highly recommend their services to anyone seeking credential evaluation.

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    Customer ServiceStaffProcess

    Reviewed Jan. 12, 2025

    It was a great experience with the process especially with the account & the customer service. I will definitely recommend this to anyone who needs such an evaluation. Good work 👏 at the end. Try it.

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    Customer ServiceSales & MarketingPunctuality & SpeedProcess

    Reviewed Jan. 11, 2025

    STAY FAR AWAY FROM THIS COMPANY!!! If I could give negative stars I would. They lie through every step of the process. They lie about how long it takes to analyze your transcript. They lie when they said they're going to prioritize your transcript. They lie again about the timeline. I was applying for a college course and needed my foreign transcript analyzed. They assured me that they would have more than enough time to have my transcript complete and sent to the college. Every time I called them for an update they said "don't worry it will get done". Then when you call them back they say "we don't have a record of us telling you that the transcript will be sent to the college on time". Just a complete scam of a business. PLEASE, PLEASE, PLEASE DO NOT USE THIS COMPANY. SAVE YOUR MONEY.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2025

    WES services are so bad that they hired a 3rd party company to run their phone line. I guess that their own people quit after receiving so many calls from angry customers. In the end, you can't exchange with an individual from WES, which makes it difficult in unusual situations. For me, my 1st year of university of biology has been granted by the dean after I attended medical school. I didn't fail, I just didn't make the numerus clausus. WES never understood that, keep putting notes on my side that they were missing something, despite I had the university send letters stating my situation. And now they just closed my account, asking for a $60 fee to reopen it. That's extortion! If you need transcripts, or similar services, don't use WES!

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    Punctuality & Speed

    Reviewed Jan. 10, 2025

    Great experience with WES. Will recommend to my colleagues and friends. Fast processing. Very approachable. Very accessible. I don't regret having my ECA done by WES. Great company to deal with your need

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    Price

    Reviewed Jan. 9, 2025

    Poor, terrible portal. They take your money and then send you to 10s of other websites for education verification. All of these other institutions will charge you a good amount and in turn have a slow and unresponsive process. Keep away if possible.

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    World Education Services Company Information

    Company Name:
    World Education Services
    Website:
    www.wes.org