World Education Services Reviews

If you are considering using them, take it from people who spent the money hoping to give them a try.. DON'T use this company.

I am extremely disappointed with WES customer service and overall process. For weeks, I have been trying to get help regarding my ECA application, but none of my inquiries were answered. Due to the lack of support, I tried to resolve the issue myself through my account and accidentally canceled my order—only to be charged a $56 cancellation fee. After multiple attempts, I finally reached customer service by phone, but the experience was very frustrating. The representative was not helpful, could not provide clear answers, and when I became understandably upset, their tone also became dismissive and unprofessional.

When I first did my evaluation I did not have any problems. But I requested a duplicate of my evaluation to be sent to my future Masters college application and it has been almost one month and they said that it was sent on 04/23 electronically, but my college hasn't received anything. I contacted WES over the phone 5 times and their answer is "our system is updating". It has been like that for almost a WHOLE month. I sent 3 emails to the customer services for the past 2 weeks and still have not been contacted. I understand that everyone is busy. But this is the whole job and purpose of WES - evaluate your college transcripts. I will never recommend them.

Terrible service. I regret signing to their service. If I could go back in time I would never sign WES for my degree evaluation. Totally unresponsive client service. I missed a deadline for documentation two months ago. I am about to miss another deadline due to delay in processing. I requested a simple duplicate report sent 4 weeks ago. I paid around 50 USD (that after the 300 USD rip off for the original report). I messaged several times with not a single response. Stay away from WES! Unless you want to donate them 400USD for nothing.

I am extremely disappointed and frustrated with World Education Services (WES). My evaluation (Ref **) was marked as 'Complete' six days ago, yet I am still unable to access my report due to a technical error on their portal. Customer service is completely useless. They are unable to provide any information, cannot disclose my GPA—even though the evaluation is finished—and refuse to provide any timeline for a resolution. It is a total lack of professionalism and responsibility for a service that directly impacts university applications and people's futures.

I am finding it incredible difficult to download my report. This issue has been on for months. I understand technical challenges but I do not understand a technical challenge that takes months and still no resolution. We have called and no response. I sent a ticket about a week ago but they haven’t responded. Altogether a very terrible experience. If I don’t get a response soon, I am going to dispute the charges with my bank. Because I paid for a service and I have not been able to access the service. I haven’t been able to use my report because WES is unable to provide it. I wish I could give them 0 or even negative stars. The service sucks.

WORST COMPANY I HAVE EVER DEALT WITH! They have zero customer service. I have been dealing with them since Oct 2025. The say they haven't received the documents which I have sent via courier and electronically directly from the government of Alberta website. Says delivered on my end. I have called over 5 times and escalated the problem via email approx 7 times takes them weeks to reply. Now due to their inept ability to do what they are supposed to do what I paid over $250 for them to do. It says my account is inactive and they want me to pay to reactivate it! I just want a refund. Never pay these people it's a total scam.

Since October 2025 - I have been calling and asking for help to get a duplicate copy of my transcript, we are now in March 2026. Up till now no help. Customer services varies per experience. Some says your ref # doesn't match, while other verify it matches. This is crazy annoying frustrations. I have filled out about 30 forms for help. I can not remember my old email or password. And I cannot continue my career without my education. No one in their it department seems to help resolve the problem, no one want to help reset password, I am ready to prove my documents but they don't care. I should start my class in January 2026 but up till now, no way, they will tell you in 24 - 48 hours but no one will respond, email, or call. I am so tired and frustrated with this system.

Very bad experience with WES. I paid more than $200 for their service and after more than one year I still have not received the physical copy of my diploma evaluation. Before paying, look carefully at real reviews from real customers, not only the positive ones you see promoted online. My experience was simple: they take your money and then the process just drags on with no real result. Most of their clients are people outside the USA, which makes it very difficult to do anything if the service is not delivered. You cannot easily go to court or hold them accountable. Be careful and protect yourself before paying. Read independent reviews and consider other credential evaluation services first.

I did WES USA, I applied, paid for the life long resource service. But WES refused to send verification email to the right source or official email hosted on the page of the organization. I wrote to them severally using their contact form which I doubt is ever monitored because the customer care keeps saying I should fill another one, whenever I ask what's delaying. This is unbelievable for a self acclaimed world educational service. They kept sending verification email to a decommissioned email address instead of the one available on the Institute of Social Work of Nigeria website. The implications was that I missed both admission I was processing it for. Till date WES USA service has refused to do the right