Match.com Reviews

I joined Match.com 22 years ago after my divorce. Back then I recommended because they were good matching people. I didn’t find a romantic match but I made good friends, after 22 years I still connected to those fiends. Now Match is just a money making sites. Single are use to make money as a consequence you seen the same profiles over and over. Match.com stop playing with loneliness, you were doing better before and customers recommended you.

Customer Service is a SERIOUS issue! There is no phone number to call and actually talk to someone to address or resolve problems with accounts... You pay for a subscription and then sooner or later will start to experience issues with logging into your account that do not get resolved! So you are out not only your money but also potential lost connections! Wish I had my money back!

Match.com is not worth it at all. If you want to talk to bots, go for it! I encountered more bots than real people on match.com if is all Fake. Some bot profiles are not as easy to spot, but if you pay attention like I did you will notice things that many of them have in common. Other bot profiles are obvious as all their pictures are professional model type photos. I realized that one of the profiles that reached out to me was a bot, so when he asked what I did I told him that these days I'm catching bots. His response was, "I think you are too smart," stupid woman! Just don't

It feels stuck in the past—clunky interface, fake profiles, and painfully slow customer support. The subscription fees are ridiculously high for such a mediocre experience. Compared to Datemio, where profiles are verified and matches happen instantly❤️, Match.com wastes your time with endless swiping and dead-end conversations. The mobile app crashes constantly, and the "guaranteed match" promise is just marketing fluff. Save your money and try a modern alternative instead—faster and actually effective.

Match is the worst dating app I've ever used. The price is ridiculous and the matches aren't even within 30 miles of you most times. How is this helpful? The customer service is email only it takes days to get a generic like AI generated response and I never even got a real answer to my question. What a total waste of $ 165.00. That's a lot of money and I literally didn't get matched with anyone I opened my parameters as much as ethically possible and still nothing. The only likes I had were from people out of state. I definitely do not think I'm highly rated in looks/etc but I'd say I'm a solid 6. Why would they be showing my profile to people in other states?? So I can have a fictional online only romance? No thanks I'll pass.

Never use this site. I tried to sign up for one month to review the service and by accident I clicked on the wrong subscription. There was no review screen, it simply went straight to billed. Once I realized my mistake, I emailed, cancelled and requested a refund to try and set it up properly. And they refused each time and took weeks to even respond to my messages. Whatever you do, do not use this service!!

A big scam. How do take money from someone account when I never purchased a subscription from Match. They have no customer service and all the bot keeps saying is our subscription is non refundable. This is a scam. Stay away from this site. Fake profiles all over. Let's put the hurt on Match. No one purchase or join this scam.

Even to get help is an issue on the site. They ask for a 2nd photo but must be approved first. The only thing they do is set up obstacles to prevent unpaid members from seeing most anything. Every time you turn around they ask for money.

I paid for 6 months subscription thinking that I meet somehow decent men, but it's been nothing but scam, nobody wants to meet in person. They don't talk on the phone, basically I WAS SCAMMED. I will never use this app again. It is waste of money.

Hit and run operation. I don’t blame Match for not providing any arbitrary level of potential matches, either in numbers or “quality “. My issue is “customer service”. There is NO support number available and I’ve submitted the support request 3 times. The 1st time was a canned response to reinstall the app. I will be dropping out at next renewal.

You have limited access to the site with the free version but once you pay for the subscription they lock you out of the account. Five weeks fighting for access to a three month subscription and still no access. Don’t waste your money. I don’t know how many of the accounts are fake because I can’t get access to my account. Customer service is a joke!

It's difficult to get a good sense of whether the app or website is useful because it doesn't even offer a trial period. That said, I was going to try to subscribe, but it's forced me to give my phone number so I can have my account verified. I've made numerous attempts to enter my phone number, but not a single one yielded the verification code it promised. I tried both the app and the website and a couple of different browsers. Until my account is verified I can't navigate the site or delete my account, which I plan to do because of this amongst a number of other glitches I've experienced in Match.

These people are crooks! I recently purchased a Match.com membership. They sent me several emails alleging that I uploaded inappropriate photos, none of which I uploaded. Their system selected personal medical text conversations regarding my now deceased mother’s care, as well as inspirational quotes I had saved. Now they have blocked my account and have banned me from communicating. The items uploaded were not photos I selected. You cannot speak with a human being to explain the technical issues and they basically call you a liar. What a shame! Don’t waste your time or money on this site. Shame on you, Match.com!

I decided to join for 3 months for $79.73 with low expectations. This site is terrible for the amount of money I paid you can't specify what you're looking for in that person or even try to search for someone that you're looking for UNLESS OF COARSE YOU UPGRADE. I wish I read the reviews before I joined. Congrats you got my $79.73! I don't recommend anyone to join.

They advertised by email a discount rate (30%), and then charges my credit card the non-discounted rate. I contacted their customer service rep a couple of times to resolve, but Match did not share details of my actual transaction with their customer service representatives

Match is a scam. Once you pay you get one or two decent women to view and hundreds of overweight and out of your range miles wise, the rest of each day. I tried it before and I regret trying it again.

Match is in the business to keep customers continually searching. The other avenue for revenues is the auto-renewal, which is heavy-handed. There are no REMINDERS prior to the expiration date nor ALERT payment was taken. Once auto-renewed (unknowing to me), there is no recourse for reimbursement. This is compounded by having no access to a human representative!! Bad business practice.

As a widow in my 50s, I joined Match.com with cautious optimism, hoping to find genuine companionship. Unfortunately, after months of searching, all I’ve found is frustration. First, the matches are either wildly incompatible or completely unresponsive. I carefully crafted my profile, was honest about what I was looking for, and even paid for the upgraded membership—yet I rarely got messages, and when I did, they were either copy-paste lines or obvious scams. The few men who did seem promising either disappeared after a few messages or weren’t actually interested in a real connection. It seems like many are just here to pass the time, not build something meaningful. And don’t get me started on the ones still hung up on their ex-wives!

Absolutely terrible. I paid $59 for one month on Saturday. It did not accept my verification code immediately even though I was charged and each time I reached out to customer service you get a robot that doesn’t understand what you were telling them even when you use simple terms, they send you instructions that have nothing to do with what you were saying and it takes over a day for them to get back to you with the incorrect information. Today is day five. I am still locked out. I have requested a refund and the instructions given to me were simply to go into an account that I am unable to access to cancel my account. It makes absolutely no sense. I stated the verification code does not work. Therefore I cannot get into my account and they told me to log into my account. I give up at this point. I am simply disputing it with my bank.

Match is fake and the profiles are fake. Every single profile I touch on gets deleted by the site and most are out for your money. Every person I message gets deleted and then match sends me people on the farthest outskirts of my search maximum. They want you to wait to find love so they get paid not find love. Match sucks!

Nobody on this site, I’m assuming because there is NO tech support. I fight to get in the site. Then I went to cancel my subscription and when it wanted me to clarify I was a human it kept taking me through picking crosswalks, bicycles etc and wouldn’t stop. I even said something on my profile about how bad the tech issues with a bad word and it showed it on my profile. And I don’t normally curse. But at this point, I was beyond upset. Even with a discount their price is waaaay too much!!!

This side is absolutely the worst. The prices are steep and ridiculous. It has a lot of fake profiles which really aggravated me. I uncounted at least three of those. I deleted my account. Also if you're trying to report a problem that is not a life person there that you can get a hold of it's just absolutely ridiculous so please beware, don't sign up for it

Would give 0 stars if I could. Wouldn't recommend to my haters let alone family and friends. Was almost gonna buy just to see who liked me and when I saw silver was like 70 bucks and not a cheap monthly cost I backed out and didn't hit continue to pay and they still stole my money. Site is a joke. The person that liked me didn't even have a Pic posted lmao. Biggest rip off of my life so far is match.com. Don't do it friends.

This app is a scam. They want to charge me $32 for a subscription I have never used. I deleted that account long time ago but I’m still seeing on my Apple Store them trying to charge me for a subscription I never asked for. Now I can’t use my App Store until I pay it. I try reporting it but nothing works SMH

Horrible! Do not throw away your money. Non-existent customer service. Algorithms are way off! Parameters that you set are not recognized. You will value being single for life after this experience! Waste of time and headspace.

This was the worst experience I have ever had. First of all, there is more fake profiles than real ones. The website is down more than it is up. The men on the site I can tell you why they are single just by looking at them. They all want a fit woman that takes care of themselves when they are all overweight, missing teeth food stains on their shirts or hair that they did not even comb for the picture, but they want a woman that takes care of themselves. It makes me laugh or there are the blowhards that brag and brag they want to travel the world in a hot air balloon or climb Mt. Everest or ski dive and I am talking about 70 year olds. Give me a break where do they get the money to do all this and the time???? And most of all the energy???? Save your money. You are probably better off single!!!! These guys are duds.

More than disappointment, from eHarmony to Match all those "algorithms" designed to keep you searching and keep you paying. So easy to become paid subscriber and so difficult to cancel your "automatic" renewals.

The price was really steep. That should have stopped me but I was being a curious kitty, I only got 1 chat request the whole month I was on the site, 90 percent of the chat requests I got it was like having a conversation with a wall. Every search I did in the age range I was looking for returned not one profile.

I signed up for a 3 months commitment. They took my money. I could never open the matches. I contacted them and they told me that they have no clue why it happened and they cannot reimburse me or help me. Shame on them!!

Worst customer service I have ever experienced with anything online! They for no reason closed my account and for two weeks I try to find out why all they could do is ask me random questions which I answered and they sent me the same questions over and over again I think it is a big scam. Do not spend any of your time or money with these bozos!

This was the most frustrating stressful experience I have ever had with any type of online service. I registered, paid, joined and was only able to log in for a short time, and although they kept emailing me "matches", each time I would try to log in it would say 'can't verify this account' or don't recognize this 'email or phone, etc'. Forgot password? No I didn't but figured okay I'll change it if necessary and then they would say they would send the link BUT they never did! Finally gave up and asked for refund via customer service. Haha. And could not even process a cancellation and remove profile because I still could NOT log in. Sent innumerable requests through their awful customer care online and got nowhere! They STINK!

The site is absolutely terrible! Just make it all paid. If someone you like doesn’t pay they can’t even see your likes and you can’t message them. Weed out those that don’t want to pay for the service so I don’t waste my time liking people who will never see it and make me feel like I’m wasting my money. What a rip off!!!

I joined near the end of January. Subsequent attempts to verify my phone number per their site failed with an ambiguous message of, "We have a problem with your phone number." I opened a ticket and after going back and forth they can’t figure it out and dropped the correspondence. Because my phone number can’t be verified, I cannot go in and cancel the subscription. Now I’ve been charged again and have to cancel my card used to sign up with. NEVER AGAIN.

Terrible app/site for the money grab, free functions only one way - if you like someone and they like you back you can msg back and forth, but if someone likes you it requires you to purchase a subscription to like and message back. Stay away from this site and others like it, it is a money grab for lonely people. Recommend Facebook dating for free dating.

Not only is the site a scam but the site is full of scammers. Before I joined I set up a profile and was getting several likes. I even was able to chat with one for free. As soon as I signed up no more likes and the person I was talking to disappeared. This is outright fraud. Please don't bother with this site. You will lose your money. For the money they charge there are better sites out there.

Match is an interesting entity. They have good aspects, and not-so-good aspects. The good: they don't seem to suffer downtime much; their database of people who are seeking dates seems large; there is capacity to include large amounts of information about oneself; they have at least rudimentary searching and bookmarking capability. The not-so-good: not all fields seem usable as search keys; there is no way, internally, to "mark" someone as being of interest without sending them a "like"*; the user interface is clumsy in a number of ways; the filters they provide don't seem terribly effective (most notably, distance seems to be largely ignored.)

I have been on Match.com for over one year and have not meet anyone while beefing very active and looking. Either the folks do not respond or they are scammers. Most of the folks that contacted me were trying to scam me and after the conversation the profile disappears. So cannot determine who is real and who is scamming you. Poor!!!

Terrible experience. There is no way to use this dating app without paying for it and when you do, no actual matching happens. Had to block people multiple times after saying I’m not interested. I asked for my money back after a day and was refused. There is no rhyme or reason why someone “matches” with you. The app no longer cares about preferences or deal breakers.

This site is filled with scammers and when you report them they kick you off for making reports. They also show lots of photos of members who are no longer active to fool you into thinking there are more members then there actually are. Shame on them for using these dishonest tactics.

Match doesn't even deserve a 1 score. This site is awful. I will never use Match again. What a waste of money. I told them my preferences in a match and I kept getting the opposite. No customer service.

There are customer service sucks. After a few days he tried to reply your phone number but they can't and there's no number you can call and if you by email and they never respond. These guys suck. I hope they go out of business.

Worst customer service, worst site ever. The moment I signed up, it automatically blocked my profile without any reason. Reached out to their customer service. Though they told they will take 24 hours to respond, they took 3 days. And still my issue did not solve. Previously photos all were gone and now it is not letting me upload news photos. Complete waste of time. Online reviews are also very low. Looks like this site is full of scammers.

I purchased a membership on Match about 6 months ago. While I like the format of being able to see all the members with my preferences so I'm not seeing them at only one at a time, overall the qualifications I enter do me no good. I'm seeing alot of "bottom of the barrel"....really? There aren't many people in my area either. Additionally when I log in I'm often receiving "Our site may be experiencing technical difficulties, or we may be working to enhance this feature." Your site does me zero good if I cannot get into my account. This has happened so many times. You cannot call into customer service and must wait for them to email; but it doesn't matter because they all don't know how to help, maybe one person out of 10 knows what to do.

Paid for the site. After 2 weeks couldn’t get on it. Sent several messages on the app since there is no phone number to call and speak to an actual person. It’s been a month and still can not use the site and no one has reached out. Total waste of money. Don’t use it!

There is a constant pop up asking to verify your cell phone number preventing access to the site. I have been able to access the site a few times, but that pop-up comes up again. I’m not sure why my number can’t be verified. This is a common issue after doing my internet research as well as reading the app reviews in the Apple Store. This occurs on the app and on the website. Customer service does not respond to their only method of contact completing a ticket.

I could only sign up for a minimum of three months at $185 CDN and within 2 weeks no more people to look at even at 100 km radius. You can’t get a refund either, rip off. I think it’s a scam and I thought I would warn other people to not get screwed.

Do not ever purchase a subscription with Match.com! I updated my profile just like they kept hounding me to do and now it has disappeared with no explanation. From what I hear, they censor people and I believe that that is what happened to me. All I said was that I was looking for a friendship and physical relationship and the word "physical" must have done it. I can't think of anything else I might have said.

Take heed to the reviews below. If it's a scam it is. See I had sense to create an account. I did not buy a subscription so my debit or nothing was entered. They give you one free chat so I sent a msg to someone. Next thing I get an error message saying the site is down then it said I'm blocked out my account. Lmaooo. Thank God I didn't put in my debit card for no stupid subscription 'cause it'll prolly be hell trying to get them to close it. It is not worth it. Them sites eHarmony none of them I never had a problem with bpm. But frfr everyone is full of games so it not worth you loosing money especially not with Match.com. I def would not recommend them. So not waste your money. They are scammers.

I would NEVER ever recommend Match. I met 4 men and they ALL turned out to be scammers!! Some were easy to find but one was more difficult. Nothing checked out. No footprint; could not check address, employment and pictures were taken from the internet. Watch out!!!

I never really like dating sites and was never a fan BUT because of Match.com I met the love of my life. Crazy how it started as a dare to download the site and ended with me saying 'I DO' to the man of my dreams. I wasn't on the site long at all. I can really say We were made for each other, a match made in heaven. Because of Match, I have my happy ending. "Rockin' **"

Total rip-off. Censorship at its worst even in respectful messages between 2 people. They deleted not only a conversation with someone I was talking to, but their profile also so I could not find her again in my search. This was just 2 people talking nice to each other to get to know each other. Match didn't like it. All they do is scam people. The dollar is far more important to them than any match you might find there. Pure evil. BTW - I was a paying member till I deleted my profile and account with them. It took me less than a week into being a paying member to see just how they do things. The BBB should take action on their scam. It's not right to charge people for a service and have a place like Match get upset cause you found a match too soon for them to like. After all, it's all about lining their pockets with dollars and not wanting you to find a match early on after joining.

My ex-wife tried to hack into my Match.com account. I immediately reached out to match.com to report it. I also texted her to warn her not to try to access it again. She immediately reached out to match.com and fabricated a story. The next day, I was unable to access my account. When I reached out to Match, I was told I was banned and had to appeal the ban. Kenneth A was rude, unprofessional, and unable to do his job. I was never told why I was banned. I appealed the ban and was supposed to get the resolution in 48 hours but was never contacted. This company is clearly managed by people who don't know what they are doing. If they can't protect an account from a crazy ex, then ban innocent people who report an ex who clearly has broken the law, they definitely can't fix people up with a future spouse. Run from this unqualified company.

I wanted to share with everyone who want to sign up with Match.com. Don't. I signed up twice, paid the subscription. Both times within one day I was blocked. Not sure if the system has a glitch, because it isn't because I said anything offensive. I contacted them twice. They said had to wait 24-48 hours. I was chatting with several possible date at that time. I'm taking up with my credit card company.

Match.com took my money for a subscription with 50% off but doesn’t allow me to see the faces or read the messages of people who like me and message me. If I press the blurred out face of someone who messaged me it sends me to a page telling me I must pay a 6 month subscription of $149 if I want to see the faces and read the messages of anyone who reaches out to me. I complained but no customer service - only money grabbers.

I updated my profile on January 5. I then received an email from Match saying my profile was removed with no explanation given. I submitted an appeal immediately... now Friday, and no response from match (they state they will respond within 24-48 hours) Tried to contact customer support as I now want a refund of my unused subscription.. getting automated replies that don't address the issue. Getting somewhat frustrated now trying to get hold of an actual person there to resolve the issue. I won't sign up again for Match. Wasn't getting very many contacts from potential matches. A number I did get were fake also.

I cancelled my account in April '24, I made double sure that I had cancelled as I did not want my CC to be billed knowing that trying to get my money back is a pain in the butt. In January '25 my CC was hit with a charge of $89.94, which was not the same as my previous CC charges from Match. Luckily I had fraud alert on my CC and the charge was flagged. I won't bore you with all the hoops I had to jump through changing my CC. Needless to say Match informed me that my account was left open, AFTER I CLOSED IT.

Matches, ages, locations, incorrect. Total waste of money. Try to gain income with boost my profile. Try and increase income by placing false profiles. Should be closed down. To send an extra special like will cost you money. Many false profiles!!!

Have never been able to logon to my paid acct. Match sends me notices to see all the members that have looked at my profile but does recognize the email when I try to logon. Paid membership has never been used, what a scam!

I joined Match in the hopes of getting quality people over the free sites. When I started receiving messages I noticed I was unable to read them. I looked up how to read messages on Match and saw that I had to be a paying member. I decided it was worth trying for the 6 months and signed up and my credit card was promptly charged the amount. Despite the fact that I am now a paying member, two days later I am still unable to read my messages. I have sent numerous emails to match, because there's no phone number, and still have not received any reply. The membership that I paid for claims that I should be able to read my messages as well as numerous other features none of which I have. I am not impressed at all with match.

My account was banned just because I uploaded a picture. It shows Sunnylands Annenberg Estate on the Chair I sit. They gave me a warning so I erased that part re upload the same picture. They banned my account right away. I wrote an appeal. They still denied and it is final. The chair is owned by state, not anything related to me. And I can’t set up account in Match and any other dating apps owned by Match. They treat me like a criminal, it's really frustrating. I think it’s unfair.

Terrible site. No customer service. They have no problem charging you for the site... .then they send you messages saying your site "violated" something.... Nothing I had posted showed personal information, not my name, not my pictures, nothing. Then they keep charging you. Today I can't even log into my account. Want to find out why? Well, they won't tell you.... but they want to charge you. Horrible site. No customer service. Nothing about this company cares about their product.

I thought I canceled this subscription but just got billed another $149. It takes one click to join the dating site but is so infuriating to cancel it. I want my money back! I will not subscribe to anything that has automatic renewal. That is a bigger scam than the scam artist that visit this site.

Don't waste your time. It's all about scamming you out of money to meet what you hope are real woman. They share your info to other site I'm sure cause I got plenty of emails from other sites to join.

Every time I logged in it will say wrong password. This happened 10x. So I contacted customer service. They told me the technician is working on it. It's been a week. So I said, "You guys just take my money which I'm paying monthly on." Well 1 hour later they blocked me and said, "You're banned for life." After I made that comment. Bunch of cry babies.

Lately all of a sudden I can't review the people that have viewed me. Their photos are blurred out. When I try to review them Match encourages me to update my plan to "Platinum" which is more $$. Joke

Thinking Match.com is ripe for a class action if what I experienced is commonplace. And I'm betting that indeed it is commonplace. Easy pickings for any class action lawyers out there. Possibly might also meet the criteria for a criminal enterprise.

I joined December 2024. I was utilizing the site for about 3 weeks and then one day, I wasn’t able to log on. There is no customer service phone number you can dial as all communications are through emails which can take several hours to get a response to your questions or concerns. I was banned from the site with no explanation why. I did ask for a refund which they gave me, but no explanation of why my account was deleted from the site. I am a healthcare professional in my mid-50s. I live in the Bakersfield, California (Central California) region for reference. For those under 40 years old, I recommend you choose a different dating site (or meet face to face) as the significant portion of people on this site are middle aged (40+ years).

I have been single now for over 6 years and nowadays the dating sites are worse than they were 10 years ago. Match is a money maker nothing else. I thought going with the 6 month plan would be more beneficial but once the payment was made and the features were unlocked I found out quickly this was a waste of money. I’ve not received any likes for my likes, I’ve not liked 99% of my so called matches, and there has been no communication except from admin saying my profile content had violated their terms which they were unable or unwilling to share the exact content that violated their terms. Their matching system is useless and appears to be designed to make lonely people more lonely and to make more money because they want YOU to keep looking.

DO NOT WASTE YOUR MONEY! Match.com is a big scam. Virtually no one is real. All fake bots and scammers. I just emailed them after I got a security warning that suspicious activity was on my account. I haven't been able to log it. It's like someone took over my profile. Match will not accept responsibility. I can't even use the service and they won't refund me for this month and next. I have cancelled but am seriously upset that I have to pay for something I can't access. They are the worst.

Another bologna site. This is unfortunately one you have to pay for too. After not using this site for years, I decided to get a one-week subscription. Only took about 3 days to see that a lot of profiles are fake. I don't think the women I messaged were able to message back even if they wanted. The site has this money scam thing in place where you can pay more to let them message you for free or they have to pay for their own subscription. Just a load of garbage. Just go on Plenty of Fish and get the same result without paying.

Match.com = SCAM.COM. They have fake people & take your $$$$. Customer reviews show that Match.com is a RIP-OFF.COM. Contact the BBB, FTC & IC3/gov to get your $$$ back. The reviews online are HORRIBLE & proof that they have become a scam operation which needs to be shut down.

The customer service is horrible. And they this company kept my photos up after deleting my account. Stay away from Match as they are looking to scam you. It is illegal for them to keep photos up after you have deleted your account.

This site is a joke like most other dating sites, more interested in getting your money than actually finding people to connect with. The site is saturated with fake profiles, most likely generated by the site itself to con you out of your money. What few real profiles that do exist have no interest in dating, just women wanting their egos stroked and that's about it.

I agree with the other bad reviews. There are many problems with Match: they block your account and don't provide a reason, you write to customer service about the problem but they never get back to you, there are many scammers using the system, they show you profiles of people who are no longer members so there's no use contacting them. If only match had better customer service and they read these complaints as it's not difficult to solve these problems.

It's hard to believe this is real. After escaping an abusive relationship I finally found the courage to pay for a month membership to Match. Immediately after paying, Match asked for phone number verification and simply said phone number can't be verified. I contacted customer service. It has been 6 days. BBB report filed. Dispute through PayPal filed. No resolution from match. Try ANY other dating site. I had no idea what match has turned into. It is no longer a reputable company.

False advertising and false expectations set. There is no "free trial." There are absolutely no options to view your matches or to read messages from others to see without upgrading to the lowest tier package which is over $20/mo. How can I ever know if the matches are good if I can't see them? I got over 99 matches in 24 hours and I had to delete the account because it was useless. I can't really understand the hype around this company. I don't even buy $20 shoes without trying them on.

I joined Match.com in 2020 and purchased their most expensive plan, Platinum, but most of the women were not paying subscribers, so they couldn't read or respond to my emails. Fortunately, at that time, Match.com offered an "extra" feature that you had to pay for, which allowed unpaid subscribers to read and respond to your emails. I thought this service should be included in their most expensive plan, Platinum, but it wasn't. I rejoined Match.com in 2024 and purchased the Platinum membership, but this time, they eliminated the "extra" service that allowed unpaid subscribers to read and respond to my emails. Until they reinstate the service that allows non-paying members to read and respond, it is ineffective.

Match.com charged me the extra money, and never refund it back, and I can't login to remove my photos, even my profile got blocked, so I have requested to remove my photos from customer care team many times, they still keep my photos online, it is ILLEGAL to keep my photos visible after my account got blocked. DO NOT use Match.com!, Scammer!!!

The customer service is customer no service. This company is based on a model of fraud! The company will cancel your membership without explanation after taking your money. You can't call anyone. It takes several days for an email response. It's a generic canned response and the complaint is never resolved. Absolute worst customer service in the industry.

Blocked my account and any accounts I attempted to make with my email or phone number stating I violated community guidelines. When I asked them what the violation was they refused to tell me and rudely stated they would no longer be speaking with me. Customer service is absolute trash. Memberships have skyrocketed. Don't waste your time. Get out the house and meet new people, screw this website. Nothing but spammers and fake profiles anyway. Complete waste of time and money.

I paid for standard membership and still cannot see likes or messages. In fact, I emailed customer service about what benefits I have and never receive a reply. What a rip off. If you try to upgrade you can only do 3 months for $121. One month is not an option. What!!! This site is terrible!!

I used Match.com a few years ago and it was really good! I suggest to my stepdaughter she use it. This site is awful. Now you used to be able to see pages of people that maybe you’re attracted to and then choose them. Can’t do that and you can’t message anybody. You pay $200 and you have no access to message anybody. You have to pay extra. Match is nothing but a scam now. I wouldn’t recommend it to anyone.

Several years ago, the FTC proved Match was posting fraudulent profiles to entice members to pay. My experience terrible matches, only 10 mutual matches. Most profiles are fake, those who view your profile never respond to messages. Views from mostly out of state fake profiles, Customer service is worthless, typically canned responses, never address the actual concern. Match doesn't allow you to delete your payment information. Match keeps your payment information so they can fraudulently bill for non-authorized services.

Mistakenly entered a 3 month subscription, then quickly realized I was being billed in 4 installments of $33! I only wanted to try it for ONE MONTH. I deleted my account after a month (it was a mistake and I quickly regretted wasting my time on this broken, bizarre dating app — I’m an IRL person, sorry). It was all.

No customer service, wrote 5 times and asked for a phone call and I keep getting the same canned response. This site sucks for sure. They terminated my account with no explanation and now I am trying to get a refund. Just here. Crickets.

Terrible experience from the start. No singles in my city which is highly unlikely. There are several things that don't fit the formulas of statistics and probability. I've used this twice. First experience was poor. This was pathetic.

I signed up for 1 month. They charged me $59.99 but they also charged $157.46 for a new membership. Complete scam from the beginning. Where the heck is the customer service??? I can find anyone to complain to about this fraud. DO NOT SIGN UP!!

Recently widowed, I decided to give match.com a try. I signed up for three months and am sorry I am wasting my money. Though I specifically noted a 50 mile radius, I get "picks" from other states hours away from me. In addition, they just keep sending me the same people. Can't wait to cancel this.

Zero customer service, even chat I’ve been waiting to communicate with for three days and their hours are 10 to 3 but they never respond to you. Do not waste your time is they could cancel your profile for absolutely no reason.

It's impossible to get out of this membership fee. They will randomly charge you months, years after deleting your account. Most of the people on there are not active, they are just being charged because they also can't get out of the membership.

After about a year taking a break from Match, I've decided to join again as they are keep sending me all kind of specials, in this case 50% off almost every week, what a bad idea it was as I have match over a year ago for about a month and they had nothing but a really lousy matches which absolutely not much to me that match would sent me. Made a big mistake again. Paid for six months in advance, and everything was fine for two days until they asked me to verify my phone number. I did receive the verification code, entered everything, and then they locked my account without sending any information, because I cannot log into my account I cannot use chat and they do not have anymore customer service phone number active, I had to send email and you could see on the picture attached how many questions they asked me. It is easier to open platinum American Express than get back to your fully paid a year ago active fully verified account.

Very bad experience. I paid for the monthly subscription to get a feel for the site. At first I was getting a lot of messages and nearly 700 views within a week. All of a sudden one day when I went to log in I was unable to and it said my account was blocked. I never received an email from them stating that I was even blocked. I had to initiate contact with Match to let them know I cannot log in. There is no customer service number...I had to email back and forth and go through an appeal process to get my profile back. They refunded me my money and once they approved to have my profile back I had to pay again.

I created a profile, with Match over a year ago- Never used it - Decided to get back into the dating scene recently, so I went to the site, logged in (no phone verification required), was able to upload photos which were approved, and before you know it I was Blocked by customer service. Of course there is not a live person to converse with, so you have to email whoever you’re emailing! The response time is ridiculous- No explanation of why my account was blocked - They unblocked it - me thinking there was a technical issue /. Ha!

The company is of the worst quality. I would not even consider giving them a one-star rating. I had to pay for an event and they rescheduled it to another day, which I regret. Despite their efforts to reschedule, they will not reimburse me for my money. It's imperative that we consider rescheduling the reviews first. Meeting people is a cost-effective activity, but it's not worth it. I would recommend using Eharmony.

When I tried to log onto my paid membership after posting photos and writing profile and paying $59.00. The site was NOT letting me log onto the site because for verification it wanted my phone number which I would provide but it replied it had NO record of it!! Could not get my money back. No customer service. Just texting telling me I have to go through Apple Pay for my refund which was just the pay site not the company. Long story short. I’m out $59.00 after 2 days of signing up. Not to mention getting flood of request suddenly from other dating sites wanting me to join!! How did my email leak out to them??? Read reviews before joining which I didn’t!

“Match.com is the absolute worst! If I could give it negative stars, I would. I signed up, paid for an account, and shortly after, they locked me out for no reason. Despite reaching out to customer support multiple times, they’ve refused to unlock my account or even explain why. The worst part? They continue to bill me every month while I can’t even use the service! I feel scammed and completely frustrated with their lack of support. I’m now filing an FCC complaint against this company. Save your money and time—this site is a complete fraud.”

Horrible customer service. I signed up, and they banned my account for no reason. Then I used a different email and signed up again, they banned my account for no reason. I think it happened like 5 times! I contacted the customer service numerous times, but they are clueless!

Do not join Match.com. I paid for a three month subscription and couldn't even verify my. No customer service, they don't give you a phone number to call, not live chat, you can only email them which I did 3 times and no help or customer service from them. Will never join Match again. Google them and see that they have the worst customer service ever and are a 1 star everywhere online. They take your money and don't care about you. Can't wait to get my money back as I've disputed the charge with my credit card company.

Only tried for a short time and in that time had 4 attempted scams. Ladies - be very, very careful. The scammers are good. Don’t give your info to anyone. I cancelled my subscription. Felt it was just too dangerous.

I have sent numerous emails trying to get a refund! I have had zero response from this company! I found a toll free number on one of the general bot responses and I called it just to hear a pre-recorded message and no way to connect to a live person! This site is the pits!!! Where the hell is the customer service? My guess is they have none! Don't waste your time or money on this website, half the profiles are computer generated and phony!

They charge you money but you get nothing. Do not waste your time or money. You do not get to see who viewed you or liked you. Seems like you get more with the free package. You got me enjoy your money.

My experience with Match.com was not worth the money. Talk texting is all it is. All online talk. No action with participates. I wanted a partial refund and they wouldn't do it. You have people in there 60-70 years old who wants a perfect gorgeous person with the perfect body and mind, or only want a sex buddy.

I've tried it twice. It was a complete waste of time and money. Both times after I canceled they continued my subscription and continued to charge my credit card. The last time they also subscribe me to another dating app that I've never heard of and charge to me for that one. Such a scam!

Don’t use them. They are a complete scam. They charge my card and claimed my account didn’t exist. Their customer service is pure trash. They play games with email responses which is vague and unhelpful at best.

I signed up for a free trial and cancelled within the 7 days. Match refused to issue a refund. I made a dispute with my credit card company and even though I had evidence and pictures showing I had signed up for a 7 day trial, they did not refund me. I paid over $100 for nothing. My account was closed/cancelled and I was not able to use it. What a rip off. Tried and tried with match a year or so later to ask if I can at least get 6 months of subscription that I already paid for and the only way to connect is through email and you get a different person every time you respond. Round and round in circles for two months and got nowhere.

Horrible Experience with Match.com – Beware of Unjust Terminations and Zero Customer Service! I would give Match.com zero stars if I could. I signed up for a paid membership, and within ONE WEEK, my account was abruptly terminated without any explanation whatsoever. No warnings, no no explanation—just suddenly locked out of my account. And to make matters worse, they charged me for the full subscription, but I can’t even access my account to cancel it or request a refund!

Absolute garbage. It’s nothing but bot and AI profiles, the customer service is just bot responses with no real contact or answers. They make you jump through hoops for a cancellation or refund. It’s been 3 weeks and I still haven’t been able to contact anyone in customer support despite multiple attempts and emails.

This site erroneously terminated my account and did not refund my money after I had only been on the site for a few days. Upon further investigation, they said they terminated my account due to “solicitation” without any further explanation. I did not solicit anything. I am offended, and disappointed. Bad third party moderators and they took my $60 indefinitely without any hesitation. 0/10 do not recommend.

I was scammed by a person I knew who used my computer to charge my card on Match.com. My visa and passwords were secured to my system. I reported for a refund. After jumping through all their emails. They denied my refund. They know what's right from wrong.

I paid 50.00 for a month membership, only to not be able to use it because it keeps telling me that my phone number can't be verified. All the while, I was getting messages, and likes thru email, which led me to believe that the site was working, I just couldn't get on it! No customer service, so you are very much on your own. You can email, but all I got was, "we are sending your problem to a different department." I'm telling you, for the love of Mike.... Don't waste your time or money!!!! These folks are scammers, and liars!!!! Don't use this site!!!! Don't use this site. Don't use this site!!!!

I signed up with Match.com on the 20th of Sept 2024. I have only been able to use it 2 days out of 10. It takes them 24-48hrs to resolve the issues. They are really slow and the issue occurred 3 times. SMH.

I have been a paying and non-paying member of the dating site Match.com, off and on over the past 2 years. Recently, with the status of non-paying member, Match.com allegedly committed fraudulent business tactics to lure me back as paying by sending me FAKE messages, who turned out to be FAKE members after I subscribed. THIS IS FRAUD. Furthermore, Match.com allegedly sabotaged my account by restricting its activity and visibility, after I complained about their deceptive business tactics. My complaint demanded my money back, but the only response that I received was a generic response email. Attached is what came up to the "member" message link, AFTER a subscription was purchased.

I rejoined this site two days ago after many years, hoping it would help find a partner. No such luck. There are very few people close by, the few I wrote to do not seem to be on line. It is very difficult to find who is on the site. I have had several spammers contact me. THis is a TERRIBLE site, would not recommend to anyone. 140 dollars wasted.

I have belonged to Match on several different occasions and cancelled my membership. Each time they’ve still charged my account and I had to send in the screenshots of the cancellations prior to them stopping trying to bill my account. They now have memberships that you join but you can’t search for anyone. After having cancelled I did rejoin when they sent me a 50% off email. I signed up for the premium membership so that I could do searches and see my matches. Once again it came out that I was charged for the membership where I couldn’t search for matches.

My Match account was deleted and I was not given an explanation. There is no customer service phone number. Email is the only option. I tried numerous times to get an answer. On top of that, Match automatically renewed my platinum membership right before this happened and would not refund my money.

I was always very hopeful in finding love. Match is the biggest scam. It costs a fortune if you want to actually read messages or see who "liked" you. If you want the basic package, you can only look at pictures but that's all. The guys are fake and big time scammers. Please be very cautious with this site. It's not worth the headache.

I was planning on sharing with you here my very, very disappointing and exasperating recent experiences with Match, but now that I have read a number of reviews posted by other very dissatisfied customers and former customers of Match, I see that I don't need to go into detail about how very disrespectfully and unprofessionally they have treated me. They have done to me, and are still doing to me, what they have been doing for so long to so many of you!

This site will kick you off with no clear explanation as to why you have been kicked off or what was said that was offensive. No matter what was said, if the other person feels hurt or offended, you will be kicked off no matter what. I had several rude, aggressive and harassing men contact me, but when I defended myself, they quickly reported me for offending them out of spite, to demonstrate control and I got kicked off. Match supports these people, without addressing the conversation. This site encourages you to walk on eggshells and not be able to fully communicate with other people out of fear you may upset them or accidentally offend them. Even if it is accidental, you will still be kicked off and faulted. Also, after being contacted by countless migrant foreign nationals, I no longer felt safe on Match.

I was a founding member of Match with a lifetime membership. In 2000, I got my mom on it and we made the local news in DC, which probably sold a lot of memberships. In 2018, someone got offended and they used that to cancel my membership. I appealed. Crickets. I don’t feel they are a reputable company anymore by not honoring our agreement.

I’ve been a Match customer over the years, never had much luck, usually the guys were old members not active which is deceiving. Others were scammers or guys saying they want LTR but only wanted one night stands. When I joined back up I had many guys reaching out to me, for one reason or another they weren’t compatible with my profile. I’m not a picky person but I also know what I’m looking for, in the past month or so I am getting responses from guys outside of the 20 mile radius, which is what I have in my profile. Not too many in my area are being sent to me.

In reviewing all the recent reviews here it’s obvious this is a very fraudulent website that I will NEVER visit again. I too was locked outta my account just after paying for a subscription for no reason. All they could tell me was that I violated terms of agreement. What?! This is entirely illegal. I suggest if you’re reading these reviews you also contact the Better Business Bureau to report this. Also Consumer Affairs. Otherwise this bogus company will continue ripping customers off, taking their money. Customer service VERY poor, no option to speak to anyone only email. Absurd. Stay far away from this site.

I signed up for Match with high hopes. It was very disappointing. I went through the process of making a profile to fit their standards including pictures. Got on the site and really didn’t see anyone that I felt like I could connect with. I work full time and am into going to the gym and no one there fit what I was looking for. Anyway I immediately tried to delete my profile but couldn’t. In fact for three weeks I tried to delete my profile and couldn’t. People from the website started calling me and convinced me to get on and try again. I did in fact I liked over 30 women ..? No response.

This is the worst dating site that I have been on. It used to be very diverse, if you're looking for a ** man who's established this is not it. There are more ** men on the dating site that have a little more going on. However, I'm not interested. Most of the guys online are old accounts set up.

Match.com is a complete scam. I signed up for match.com to try and find women who were looking for a relationship. 95 percent of the profiles on match.com are fake profiles and after you go through all the fake profiles you are left with about 3 actual possible matches. I paid for the 1 year membership for around $200 and I never met one single person on the website. You send a message they never reply because they have given up from all the fake profiles or they are old profiles never removed. I will never sign up for another online dating website. I will either meet them at the store, church, or some other public event. Match is a complete scam.

Paid over $100 for a 3 month membership and can't even see who liked me or message more than 2 people. Constantly asking for more money. Horrible experience. Be careful. They own Plenty of Fish too!!! Match group sucks!!! Don't waste your money!!!

My experience with Match.com has been incredibly frustrating. After creating an account, I was quickly logged out due to a login error. When I contacted customer service, they said they would look into it, but instead, they blocked my account without any explanation. To make matters worse, even though I requested that my pictures and personal information be deleted, they simply told me there’s no access to my account without confirming that anything was actually deleted. The entire process was a waste of time, and I wouldn’t recommend this platform to anyone.

Let's say you were going to buy a new or used car. First, your expectation would be to find a dealership and to search their inventory for the year, make, model and price that you want. Secondly, once you searched their stock, you would then expect that you could go to the dealership to inspect the car, maybe take it for a test drive before deciding to purchase it. What if the dealer told you that you had to pay a fee first to see if they even had what you wanted and if they didn't have what you wanted, they would not refund your money.

Met my 2nd wife on MATCH back in 2005 (she passed away 2015). Figured, after 10 single years, I'd try it again. The times they have changed. Subscribed for a month, got charged for 6. Ok, probably OE but what the heck. I can see profiles but cannot see those who have "viewed me". THAT costs more money now. While not a horrible experience (so far a waste of money for me), just be aware it ain't all fun and games.

I'm perplexed at how there are so many on here who have been locked out of their accounts? I have never been blocked from the many different accounts I have had with them, nor have they ever charged me for something I did not ask for. Maybe these people are the reason Match has so few genuine members on there? We know that there are huge organizations that hire people to create profiles to scam honest singles. Sad. I have used Match off and on, but it has never worked for me. My cousin met her husband from Match, so I was hopeful I might meet a quality man. I have met other men from other sites, but Match seems to be the one site where it's almost impossible to connect with someone real.

I terminated my contract with them and then got emails from a dozen women. Checked out my profile and there was another man's pic. He managed to make two charges of $54.99 on my credit card. After repeated attempts of trying to talk to a HUMAN I gave up with Match.com customer service. Only email allow- with a response of, "I am forwarding your concern to another person and department." Thank my bank because they have a human I can talk to who reserse my charges and terminated my CC- issued a new one w a different #. Match is all AI to save $$$ and make PROFIT.

Terrible customer service. They don’t even have a phone number for customers. Rely on emails and several days lag time between emails and just pass you off to another tech rep. They require frequent “verification” of your account especially to non paying members. They couldn’t find my phone # in their database to verify me even tho I was previously a paying member. Incompetent administration. I provided them answers to their questions regarding “verification” and still I was locked out from reading my messages. Definitely a one star dating site. Because Match.com also owns and controls most of the dating sites they give very poor service figuring they can get away with it. They have ruined online dating.

They say that 5% of men get 95% of attention on the site. That's true for me. I'm an average guy, I have a decent job, a house paid off, car, motorcycle, all my stuff together. Hired a dating coach to help me with my profile. Got professional pictures taken, but still, very few matches and the ones that match usually do not respond. I believe Match.com is not concerned if you find love but rather that you do not find love, so you keep paying for their products and services. It becomes frustrating.

Absolute huge waste of time, money and effort. I'd give zero stars if I could. The Better Business Bureau will get an email from me stating what I'm going to say here. Signed up for a month, followed all the rules, posted pics, created profile, did everything you do. Did not receive a SINGLE response. Contacted many many people and absolutely nothing. Made sure all of my settings were right and that my profile was being shown. Would get "notices" saying so and so viewed my profile. I started to suspect something was up and contacted several members to ask if they did indeed view my profile. They did not!

It is a bait and switch scam - they lead you to believe you will be able to meet people for the introductory price - and it seems like you can - but you can only browse and send a message = the message recipient can't see the message unless they upgrade for $149. VERY DECEPTIVE!

I was charged renewal subscription from Match.com without my consent. I don't need the subscription and want my money back. I have filed complaints to Match.com, I have cancel my subscription long time ago and still had to pay for the renewal. They scam people.

Match.com just replied and solved this issue by following through with what they promised.

Very few appealing dating options that live within 50 miles of Los Angeles where I reside, to date. They send you terrible matches, after you pay their whopping $75 per month fee if you sign up for one month, and then after they hook you for that and you see matches are terrible, they send you 1-3 more attractive options but when you click them you are not allowed to 'like' or write them unless you pay MORE money to Match. It's a JOKE. And you do not even know if the profiles are fake or real, or something they created to bait you to fork over more $$$. And I am a woman.

I spent so much time filling out all of the info, I posted 3 pictures and I paid for a membership. The very next day they blocked me with no explanation or refund. My profile was completely G and the pictures are me 100%.

This app is a hot mess. Glitchy. Locked me out before I could do ANYTHING. Offered no support or assistance. DON’T bother. I tried to upload a primary photo, it would not load. After that the app locked me out; locked me out and would not let me back in. It was one issue after the other and all of this was less than 25 hours.

The worst dating app ever, they will take your money, then they block you, then you can’t contact them because they don’t even have a customer service phone number. Then you send them thousands of emails to clear up the situation, and if you are lucky they might answer you just telling you that they terminated your account. They will never explain why and what did you do wrong, and they don’t care that you paid already them. So you lose your money, they block your account and nothing, like literally nothing you can do about it.

Match manipulated and extorts you into giving them your personal cell phone number, almost right after you create an account and put photos up. The goal for them is that you’re now “invested” and don’t want your account to remain on there if you can’t delete or use it yourself, so they extort you into giving them your personal cell phone number to “verify” that you’re real, because they just want to make sure you’re safe… cute, yet they do nothing about all the scammers that they themselves invest in, in order to keep you online and away from real people. They don’t ask you for your phone number when you sign up, but they ask you right afterwards, because they are MANIPULATIVE SCAMMERS.

My bad experience was a subscriber tried to get me to deposit $28,000 into his bank account. I didn't but reported it to Match.com who said they were looking into it. I checked the phone number which Match said was verified and it wasn't listed to this man. I gathered more information and was told the subscriber had passed away 3 years ago. I gave Match screen shots of our texts and emails that supported my claim. The subscriber even changed his location from WA to VA after I reported him. PLEASE be very careful! Just stay away from Match.com!

I had a Match.com account for few months and all sudden I was banned. I ask why but they wouldn’t tell me why. I hired a lawyer and then match.com legal rep told me because I was rude and I was harassing women which is false and I wouldn’t be eligible to create a new account. I’m still waiting on two chargebacks from them. They took my 14.99 payment twice. This is the worst dating. They also blacklisted my $1500 iPhone and my IP address which is illegal.

This company has no actual customer service and uses non English speaking foreign email service with form letters. I tried to get help with changing a setting that "customer service" facts on the website said could be changed, but then those settings did not exist. So I emailed and eventually received a form letter asking me for my birthdate, address, date that I signed up, last payment that was made and an entire list of stupid questions and then never answered my question. Then they locked my account. When I contacted them again, they asked all of the questions again and said they needed me to know the date that signed up. Since I'm not 10 and don't keep a diary of Dear diary, today I signed up, I was unable to answer that. My email and phone number being verified is not enough.

Match.com is a joke. I paid for a month and since paying I have not been able to get into my account. There is no customer phone number to call, you can only email. I have been emailing them everyday, multiple times a day about the problem. They keep telling me they need more information. I have literally sent them everything including a copy of the payment. So in short, Match.com has no customer service help at all and I can't get on the site to cancel the account. So now I have to go through my bank. Stay away from this site, it's not worth the frustration!!!

My experience with Match.com was awful. They took money from me for a subscription of 3 months, and then blocked my profile. I tried to sign in for Ourtime.com, thinking that was a different company. Again they took my subscription money, and they blocked me. They didn't even explain why.

Scam, scam, scam! I agreed to a 6-month subscription for $140.94, payable in 4 installments. Match took my first two installment payments as agreed upon. However, suddenly, a charge of $140.94 was taken from my debit card - after I had already paid half of the amount due. I contacted them and they "graciously" agreed to refund me for one payment. However, they used some bogus excuse that they had given me a refund before (??? when??) and therefore, they couldn't refund me the remaining amount they stole from me. Needless to say, I'm pretty upset. I, like most people, have to carefully budget and having them take $140.94 out of my bank account with no warning or reason why.... Not good business dealings!! Stay away!!!