Match.com Reviews

It is a bait and switch scam - they lead you to believe you will be able to meet people for the introductory price - and it seems like you can - but you can only browse and send a message = the message recipient can't see the message unless they upgrade for $149. VERY DECEPTIVE!

I was charged renewal subscription from Match.com without my consent. I don't need the subscription and want my money back. I have filed complaints to Match.com, I have cancel my subscription long time ago and still had to pay for the renewal. They scam people.

Match.com just replied and solved this issue by following through with what they promised.

Very few appealing dating options that live within 50 miles of Los Angeles where I reside, to date. They send you terrible matches, after you pay their whopping $75 per month fee if you sign up for one month, and then after they hook you for that and you see matches are terrible, they send you 1-3 more attractive options but when you click them you are not allowed to 'like' or write them unless you pay MORE money to Match. It's a JOKE. And you do not even know if the profiles are fake or real, or something they created to bait you to fork over more $$$. And I am a woman.

I spent so much time filling out all of the info, I posted 3 pictures and I paid for a membership. The very next day they blocked me with no explanation or refund. My profile was completely G and the pictures are me 100%.

This app is a hot mess. Glitchy. Locked me out before I could do ANYTHING. Offered no support or assistance. DON’T bother. I tried to upload a primary photo, it would not load. After that the app locked me out; locked me out and would not let me back in. It was one issue after the other and all of this was less than 25 hours.

The worst dating app ever, they will take your money, then they block you, then you can’t contact them because they don’t even have a customer service phone number. Then you send them thousands of emails to clear up the situation, and if you are lucky they might answer you just telling you that they terminated your account. They will never explain why and what did you do wrong, and they don’t care that you paid already them. So you lose your money, they block your account and nothing, like literally nothing you can do about it.

Match manipulated and extorts you into giving them your personal cell phone number, almost right after you create an account and put photos up. The goal for them is that you’re now “invested” and don’t want your account to remain on there if you can’t delete or use it yourself, so they extort you into giving them your personal cell phone number to “verify” that you’re real, because they just want to make sure you’re safe… cute, yet they do nothing about all the scammers that they themselves invest in, in order to keep you online and away from real people. They don’t ask you for your phone number when you sign up, but they ask you right afterwards, because they are MANIPULATIVE SCAMMERS.

My bad experience was a subscriber tried to get me to deposit $28,000 into his bank account. I didn't but reported it to Match.com who said they were looking into it. I checked the phone number which Match said was verified and it wasn't listed to this man. I gathered more information and was told the subscriber had passed away 3 years ago. I gave Match screen shots of our texts and emails that supported my claim. The subscriber even changed his location from WA to VA after I reported him. PLEASE be very careful! Just stay away from Match.com!

I had a Match.com account for few months and all sudden I was banned. I ask why but they wouldn’t tell me why. I hired a lawyer and then match.com legal rep told me because I was rude and I was harassing women which is false and I wouldn’t be eligible to create a new account. I’m still waiting on two chargebacks from them. They took my 14.99 payment twice. This is the worst dating. They also blacklisted my $1500 iPhone and my IP address which is illegal.

This company has no actual customer service and uses non English speaking foreign email service with form letters. I tried to get help with changing a setting that "customer service" facts on the website said could be changed, but then those settings did not exist. So I emailed and eventually received a form letter asking me for my birthdate, address, date that I signed up, last payment that was made and an entire list of stupid questions and then never answered my question. Then they locked my account. When I contacted them again, they asked all of the questions again and said they needed me to know the date that signed up. Since I'm not 10 and don't keep a diary of Dear diary, today I signed up, I was unable to answer that. My email and phone number being verified is not enough.

Match.com is a joke. I paid for a month and since paying I have not been able to get into my account. There is no customer phone number to call, you can only email. I have been emailing them everyday, multiple times a day about the problem. They keep telling me they need more information. I have literally sent them everything including a copy of the payment. So in short, Match.com has no customer service help at all and I can't get on the site to cancel the account. So now I have to go through my bank. Stay away from this site, it's not worth the frustration!!!

My experience with Match.com was awful. They took money from me for a subscription of 3 months, and then blocked my profile. I tried to sign in for Ourtime.com, thinking that was a different company. Again they took my subscription money, and they blocked me. They didn't even explain why.

Scam, scam, scam! I agreed to a 6-month subscription for $140.94, payable in 4 installments. Match took my first two installment payments as agreed upon. However, suddenly, a charge of $140.94 was taken from my debit card - after I had already paid half of the amount due. I contacted them and they "graciously" agreed to refund me for one payment. However, they used some bogus excuse that they had given me a refund before (??? when??) and therefore, they couldn't refund me the remaining amount they stole from me. Needless to say, I'm pretty upset. I, like most people, have to carefully budget and having them take $140.94 out of my bank account with no warning or reason why.... Not good business dealings!! Stay away!!!

Match.com is a complete joke. A more accurate rating is 0 stars. Horrible customer service and many inactive (and likely fake) profiles to mislead members. I had been a member in the past and returned but didn’t immediately purchase a membership package and simply reviewed profiles without paying. The next day I was blocked from logging onto my account. After days of requesting an explanation of the problem, I got a condescending email (from Dailyn) saying that I violated the terms of service without any further explanation. This site is a complete shame and not worth legitimate peoples’ time and money.

Joined on 7/4/24 and they terminated on 7/16/24, no reason given. I found out thru two men I had communicated with, that they canceled me because of "fraud" which can not be farther away from the truth. I tried to get in contact with match to clear this accusation. I was almost scammed by a match member, whom said it was his last day as a member and wanted to communicate via texts, emails and phone calls. Which we did. He was charming, romantic and poetic in all our communications. I was falling for him for over two weeks, until I started noticing, based on his narrative, that he was too good to be true. He always had excuses to prevent meeting in person which we never did.

I was misled into assuming I could send messages, (intros) by paying for a three month Bronze subscription, well guess what, unless you match first, you still only get to send one (1) and only one message per day, What a ripped off, and waste of money, with Bronze subscription, you can only do two (2) useless things (1) Explore unlimited profiles and (2) Rewinds.

Run for the hills, stay away from Match. I closed my account three times and they still charged me four months even though they sent me an email saying that my account has been deactivated, stay away from Match. It is a scam. They will charge you even when you close your account even if they send you an email and say that your account is deactivated, they’re lying. And the only way you can Turn off the auto-renewal is to reach out to Match and they don’t even have a phone number. It is only an email, stay away. It is a scam. I will never use Match again. This is a warning. They are a horrible dating site.

Horrible site. Would not refund my month-long subscription after I realized it was a joke. They will not refund your money. It is also overpriced for what you get. They will offer additionally priced add-ons that make it worse.

All messages you get before you purchase a subscription are generic, you won’t hear from these “women” anymore once you’ve paid. You can meet hot ladies on FindFastFling. It’s a more a less decent site (chances of meeting a lady for real are very high there), anyway much better than this one. Save your money and mental health and avoid Match, unless you want to exchange letters with bots and pay for this deceit. There is no lady pursuing a real relationship on this site.

I haven't used it in years, figured I'd give it a try again. Within a day I am now unable to login to my account!! I've tried "clearing the cache"; I've tried resetting my password; I've tried getting a code, that when I do, is incorrect.

I used Match.com quite a bit about 18 years ago from this exact location. I had pretty good results then with multiple dates and eventually married someone I met there. Now, not 1 woman has even acknowledged my messages which I assure you were polite and sincere. That hardly ever happened in the past. Almost everyone at least acknowledged a message with at least a thanks, but no thanks message. Either Match isn't isn't forwarding them in hopes of making more $$$ in add-ons or the profiles are simply fake. My membership is going to be cancelled soon.

Match.com has Horrible Customer Service and terribly disappointing. I did their 3 month deal and without warning or courtesy my renewal coming up I'm Charged doubled. The same day I try contact customer service there is no human being support anymore. I wanted to cancel and start a different plan. You are not allowed. I contact my bank to explain and my money was refunded. Ha!!! Match.com became ultimately bitter and deleted my account. Terrible Management. Avoid this Site. They need to grow up!!!

So I signed up for platinum (like $140 or around there) and I wanted to shut down my account because I was so upset by the lack of matches in my area and wasn’t going to wait around for anything upstanding to show up. I reached out to their online help and got a robot for several minutes until an agent showed up and said there are no refunds—even if you have been on there for less than 24 hours and never want to use it again. THE GREED of these people!… Do not use apps and Match! Match owns all the dating apps anyways. They are commercializing love and dating but only less than 10% get married off these platforms. It’s turned into such a money pot. I would not be surprised if these some profiles were fake.

I joined paid for a year. After 2 days started getting text verification codes that I was not requesting. Emailed match, days go by and they ask me the last person I emailed, when I last uploaded a pic, dob etc. Went to get in account to see who I emailed last and was locked out. Answered the questions I could and had to guess on some as the password. Reset was greyed out saying to email blah blah. I did and failed their questions....tried again and explained can't get in. Asked at this time for a refund and to close the profile/account as it's not me in there. They said again I failed their questions. Fast forward a week, I cannot get into the account to close, can't prove who I am because you can't speak to anyone. Awful experience, I have no idea if someone is using my account, my pics and what they are doing with them. I am so disgusted by their lack of customer service.

I only downloaded Match because my friend had a great experience with it. She also told me she had two other friends who had a great experience as well. That was almost 10 years ago though. I went on one date that was initiated from a man I matched with. We video chatted and texted for sometime. When I went on the date he immediately asked me to buy my own drinks because he didn't bring enough money. I did with no hesitation. Before the end of our date he became very paranoid and started accusing me of not having a good time. When I stated I was reading to leave he asked me to loan him money for a six pack. I said, "No that is inappropriate because we just met." He went off on me. Thank God we were in public. I have a little less than a month left on my subscription and I am so afraid to even try again.

Dishonest business model. They do not help you match for your area. They give the runaround and make you spend your time searching phony & canceled members wasting valuable time. Wish I could give 0-☆.

I signed up for a 3 month membership. I have been unable to get onto the website because it states my phone number is unverified. Of course they already have taken the money out of my account for this. You can NOT speak to a live agent so I have left 4 emails with zero response. The website says they will contact you within 24-48 hrs. After the 3 months is up they will automatically take full price 6 month membership. Hopefully my credit card company will issue me a refund or I’ll have to cancel my credit card in which that affects your credit score. This is a scam company ripping people off!! They should be investigated and shut down for fraud.

I was on Match a year ago, and it was not bad. Not good, but not bad. I just reactivated my account, and chose a slightly better package…the Silver. It is the biggest rip-off ever. I am so limited as to what I can and can’t do, it’s ridiculous. It keeps referring me to the ‘UPGRADE’ page, saying I’ll be able to do more if I just pay more. I wanted to cancel after 24 hours, and would have if they were decent enough to give me a refund for unused time. But this is not a company with that kind of customer courtesy. It’s practically ‘bait-and-switch’. And you can’t call and speak with anyone. Their email replies are terrible.

Match customer service is the worst I have ever seen with any business anywhere. There is no direct number and when you write an email, you get canned answers in return. The email is signed by a person’s name but when you try to reply, it doesn’t go to that person. You get a reply from a completely different person. I accidentally entered my email address incorrectly. They let me pay for 6 months with no problem, but now I can’t access my account and I have been trying for 2 weeks- sending multiple emails - to have them correct my email address, but have had no results at all. Replies are canned and no one does anything to help. Waste of money!

This dating app is garbage. Every time I go on discover mode I get all the same men's profiles. After a month or so I gave up on it and sent them an email explaining and asking for a refund of the remainder of my 6 month subscription. Got an automated message telling me how to cancel auto renewal of the subscription, not a word about possible refund. Total waste of money.

Match.com is a joke. I been on here for 3 months. Pay all this money, send messages and never had one response back to the person I have liked. I give it a thumbs down. To be honest I'm pretty sure that there are so many scammers on here it's foul. I'm voicing my opinion.

I receive emails stating someone liked me or message me and Nothing comes up when I click on it. I’m very unsatisfied with Match. I want to cancel, I feel I only get bigots' email to lure me to up subscription. How much you will refund me, if I cancel. I should get full refund. I haven’t checked the rating but either it’s a malfunction or Match is not what used to be, honest.

Dating sites are a classic bait-and-switch for men. The sites push potential matches to you but with clouded-over faces. To see the people you have to pay. After you pay and uncover your "matches" you see that they do not match any of your preferences, live far away and aren't even close to dating material if they are even real. I demanded refunds from every dating site I tried accusing them of bait-and-switching me. I got my refunds. Dating sites are all scams.

I decided to test the waters, purchasing a Bronze membership. When I discovered that I wasn’t able to read messages, see likes and could only view about 6-10 profiles, I reached out to the customer support email. I received canned answers. I asked what was include with a Bronze membership and this is what I was told. As a Bronze member, you can: Message members you match with for free, Explore unlimited profiles, Send one free intro per day, Use unlimited rewinds. My account shows there are 812 members that meet my criteria and I can see 6. The rest are greyed out and I’m told I must purchase a platinum membership to see them. As far as messaging those I match with for free, how can I match with anyone when I can’t see them? This site is a scam! Don’t waste your time or money. You’ll never get answers to any questions. I’ve been trying for days.

I purposely sat out a place where I could leave a review and I never take the time to do that. I will send it to a show with the representative of Match.com and I tell you what - I fell for it, she was absolutely amazing, she actually had some really great advice... But the website was absolutely horrible. I paid what I think to be a lot of money for an entire month and hardly got any matches, it was absolutely ridiculous, the thing is I was so overwhelmed by some of the other websites that I felt like I needed a secretary to keep things straight so I did want one more aimed towards me personally but it was so absolutely ridiculous. Sorry guys but you need to do way better, especially for what you're charging. Don't set yourself up with an amazing selling representative and then not follow through.

A terrible dating site. It is full of profiles of people who have cancelled their subscription and are no longer active on the site, yet they continue to be displayed as though they are active. I know this for a fact because, despite being on the app for a little over a month, I was trying to delete some old, non-responsive “Likes” of mine. I’m a really decent catch, so I couldn’t believe that out of 100 profiles that I had “liked”, only three had “liked” me back. At first, I could delete the old “likes” easily by dragging left on the profile in the list and selecting the offered “delete” option, however, after several profile “deletes”, the functionality suddenly disappeared. Not being one to give up easily, I reverted to “blocking” my old “likes”.

Any tricks or hacks to get faster help from Match customer service like maybe actually talk to someone??!! I paid the most expensive subscription and can't use any of the services by not being able to get past the phone and account verification screen. I put in several "customer care" trouble forms then waited days to get a response or have to verify myself by answering 5 questions then waited days for a response of it having to be sent to another department so now am guessing I will have to wait for no telling how many days again. Dang!!! I tried many phone numbers found online and no luck. A chat feature on Facebook didn't work either.

What a big JOKE that Match.com thing I’ve been on the dating website trying with 10s if it’s not 100s of ladies for about 3 months now & not even a single date. Almost all the profiles I feel they’re fake & the ones maybe not fake all the ladies pretty much wants to go to the beach, travel, go out, bars, restaurants, mountains… etc lol. Not a single woman on that website looking for a good hard-working man & also the ladies on that website, it’s totally ok with them to have kids as a single mom but it’s not okay for men to have kids as a single dad lol, what a waste of time & moo for a VERY busy person like me!!!! Let say I might be UGLY, okay that’s fine with me but where’s the ugly women at.

I paid 39.99 to join Match and it's a Complete waste of money!! You can't see who's viewed you, you can't choose your preferences of what you're looking for in a partner, you can't use most of their features, you only get to look at it handful of potential matches each day, it is such a scam! I've been trying match.com for over 10 years on and off and I will never, ever, ever do this again! So aggravated that I paid that money and joined this stupid site.

It feels very much like Match is a scam! I see many of the same profiles I saw 2 years ago! And I realized that Match leaves profiles up when the account is actually inactive. I was receiving emails to my promotions inbox from ‘matches’ during the 2 years I had no active account! This meant my profile was still up. This makes me very suspicious about the matches I see. Is the same true for them. I paid $29/week only to view profiles of others who are not active. This is some serious nonsense!

Out of 5 In real dating should be more professional. Now is more crazy maybe will have a 1% really good and looking for meet someone to meet and get marry it is I mean it only 1% from 100. The less is bad, fake or still have a wife or family and try to use dating app for another things. The company should make separate scan they document. I mean like run background check case a lot of people pay for it for member anyway. If they divorce or fake divorce, sex offender, serial killer for safety concern. The less of men on here just looking for sex. And my friends the guys said the women on dating site also sale sex on this site, but the police should investigate. The company are money hungry, take any kind of people who pay for it.

Match.com billed me 149.94 U.S. to my Visa bill when I had not had a subscription in several years. I also turned off my automatic renewal when I cancelled. Impossible to resolve as you can not get customer service or a live person to talk to. Via email they just completely revert you.

Worst laid out dating app of all. Awkward to navigate. Terrible customer service. Worst of all, the "Silver" premium is useless. You can't search, and they force you to pay $60 more, that is, AFTER you've paid and can't back out.

I wish it were possible to give a lower rating than 1 star. Since joining Match I have never been able to log-in to my account because they say they can't verify who I am. I have answered the same set of questions multiple times but no one seems to read the answers I submit. Not only am I not allowed to log-in to my account but Match has also refused to refund my money. So they are charging for a service they refuse to provide.

I paid $150 for a six month subscription, without getting a working match account by Match. Match's website does not accept my phone number to be verified. My account shows up as non-verified, like a scammer. Parts of the website do not work, like video chat. I cannot believe how many e-mails I exchanged with match customer service and tech folks, with my account still not working - very frustrating!

I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. Instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.

I wanted to join Match so I could be in "private mode". Their subscription price is not that cheap and I did not realize that the cost of private mode is currently $9.99 per month. I think it's priced a little bit high for a member to pay additional. I messaged Match.com customer service, I was told there is no coupon codes to give me. I wanted to cancel my subscription but I see that it's not refundable. "Private Mode" was the only reason I wanted to go on Match. I would think, match customer service would offer some type of discount on additional features to existing members. I am very disappointed.

Too many scammers here with fake profiles. Especially there was an expert matched me with an ugly old man! With all conflicting interests! And then they asked me if I wanted to pay extra for the expert service! Wasted my time and money here! Do not recommend this app to anyone.

Sub human customer service and greed lead Match.com. Steer clear away from this money hoarding machine that refuses to listen to customers and seeks revenue streams from any angle available while flooding users with fake bot profiles. Disgusting greed by a corporation of pure greed.

I met my husband the man of my dreams on Match.com. It’s funny because all the men prior was a total bust!!! I had decided to let my subscription lapse and he was my last and final match. From the day we spoke we never stopped speaking. We met in May 2024, he proposed Thanksgiving 2024, we were married December 2024. Yes!!! It all happened so fast but when you know, you know lol. We absolutely adore each other and we are a perfect match!!! Thanks for allowing my dreams to come true.❤️❤️❤️

WARNING to Prospective users of MATCH: The site has unclear and all sorts of pay-as-you-go schemes. I have paid my 6 month dues, and CANNOT see any of the so called likes, messages, and cannot send a message. My only feedback is that my profile is not visible even after ALL my payments. No Customer Service to speak of. It is NOT a TRUSTWORTHY site.

I don't like giving out my phone number. I get many spam calls, despite having only ever given my # to entities that say, 'We will not give out your # to anyone'. Hence, I don't trust anyone with it. Match lets you sign up and use it only once, at which point they lock you out until you enter a mobile #. It is a garbage way to act. They are scum.

I strongly advise against using Match.com. After registering and paying for a 6-month subscription, I encountered technical issues that prevented me from accessing my profile on my phone. Despite reaching out for assistance for four days, I have received no response or resolution from their customer service team. They have shown no willingness to address the problem or provide a refund. Avoid this site at all costs.

Match do not have customer service at all. I paid for a 6-month subscription and am unable to read messages from anyone or see who liked me. I can only read messages that Match says I can reply for free. I ? when I paid. Do not use Match. They scammed me out of my money. They don't care because they don't have customer service only an AI bot that won't help you.

Women beware Match puts it in writing that they guarantee the safety health and welfare of their customers when in fact they don't because I inform them of a particular person by the name of MARK ** OF BADIN NC that When asked if he was d d free he lied and until I found out from a blood test and a sore that he gave me Herpes. North Carolina has a law that states that you're supposed to inform somebody and I proved that I was clean after approaching him about it, he said, "Oh yeah, I got that from my previous girlfriend." I had all of this on tape. When confronting match recording this person having a profile they still have not removed him so match DOES NOT guarantee its customers health and safety after all. But women beware.

Match are misleading their customers in thinking they are messaging an active subscriber when in actual fact the said person re me had been requested to not renew. They obstruct your ability to leave by making it impossible to find the way to cancel your subscription. lot of profile are fake. They can’t video chat for “security reasons”. I lost valuables to someone on Match. I had t0 lnvolve apexchargeback t0 track and recover my valuables. I get daily spam emails from Match, to which I never subscribed, claiming that various people are looking at a profile that doesn't exist.

Extremely bad dating site. Do not give them your bank account or credit card number. They'll continue charging you after you canceled. No one in customer service other than computer responses. Really bad service.

I joined Match.com in 2015 and I was very pleased. Fast forward 9 years and a much more expensive monthly fee and I am EXTREMELY DISAPPOINTED! I wish I had read reviews first but didn't due to my previous experience. I was led to believe Premium was the best you could get but if you want the premium benefits you have to pay additional fees for a limited number of "benefits" the premium package was supposed to include! It's so frustrating. The ONLY reason why I'm still on is because I can't get reimbursed so I may as well use what I paid hundreds of dollars for!!! Do not waste your time or money.

Horrible customer service. I’ve been trying to get a hold of someone for weeks now because it won’t let me verify my phone number. I can’t get past that step and no one is answering. They’ve asked me to send loads of information yet. I keep getting passed around from person to person and, no response or help. If this is the type of customer service you get at the front end, no telling what horrible customer service awaits.

If I could give it zero stars I would. I was logged out of my account. Requested to update my password and was unable to do so. The ONLY mode of communication is through email. They tell me to log in to cancel but I can’t log in without a password!!! Complete and utter awful “business”. I have my credit card company involved with a dispute of the charge because this all happened within 7 days of being charged for subscription. Absolutely AWFUL way to run a business!

Match.com customer service is so slow and unprofessional with any comments or concerns you may have, but is always willing to take your money. In my best judgment to you I would recommend not joining!

I have not been able to login for over 3 days. There is no phone to call. I found this out the hard way. I looked up a number on web and called a number representing Match.Com. The gentleman told me they needed to use webkey. I didn't know what this was. My brother looked it up and it is Spyware. I didn't download. I have been attempting to contact Match thus far by email. No one will answer about refund or why I can't log in. I get a generic response for email. There is no customer service. I would recommend going to a site that has customer service. I am out of money and cannot log in to site. I don't know what to do.

I have tried Match.com multiple times, for a long period of time. I have spent hundreds of dollars using Match.com's paid subscription. The site has become worse and worse as years have gone by. They have made the site more difficult to navigate through. It is harder to see who has messaged you. It used to be that you had a mailbox and if someone sent you a message it was just like an email going into your email mailbox. You could read it and respond. Now it is different, and it no longer works that way. The whole site is more confusing. It is not that you can't figure it out, but it is not as user friendly, and not as easy as it used to be. Now match.com has changed their policy on reviewing other people's profiles as a non paid member. Now you can only see 6 profiles, and the rest are not viewable if you do not have a paid subscription.

I used to really enjoy this site but lately it's been such a pain. They randomly decided to have my password no longer work, I sent the password reset email to my email and it never shows up. And I really REALLY HATE that if you want to change your email you have to send an email to Match asking them to do it. The problem here is, I did this recently and it took 24 hrs to get a reply asking for certain ways to verify it's me. I did that, waited about 10 hours for a replying saying "Oh we couldn't confirm it's you". I replied back, waited a few hours they reply back with this "I have to esculate you're case to another department please wait 24-48 hours". Seriously? All this just to change my email? All other dating sites/apps let the user change their emails, why does Match make it so complicated? Not to mention for about 1 month their website has been offline, but the app works somehow?

Match.com blocked me from a paid subscription. I emailed them over 20 times with zip code, screen shot from bank withdrawal, pictures of myself, last person I spoke to on there.... I got back same message that they can't confirm who I am. Terrible customer service and no refund of 6 months prescription. Terrible.

I had purchased a premium membership on 2/19/2024 and had been enjoying my time on Match until 4/6/2024 when my account disappeared. I have contacted match over and over without any success. It is disturbing that they are now saying they are unable to verify my account? I am dumbfounded by this but it seems almost criminal to take $149.99 for 6 months of service and provide less than three and be unable to refund because they can't verify my account despite my providing screenshots, requested information, etc.. Also, all the phone numbers they have listed online are either recorded phone calls directing you to their website (214-576-9352 and 800-926-2824) or disconnected (214-576-9332). I cannot use their chat function because you have to be signed into your account and that is why I am trying to get help. It really is the best little scam complete with public marketing and advertising.

Unlike other sites, Match does not allow turning off of subscription ‘auto-renew’. Most services allow users of online dating, magazines, and iOS streaming services customers to cancel their subscriptions AND continue to use the product for the period of time purchased. But not Match! Once you cancel your subscription, you lose access to your paid account (and are pushed down to the free version). While I’m sure Match’s fine print states this, but most purchasers assume that the largest company in online dating follows the industry standard of cancelling auto-renewal.

Very HARD to cancel subscription with Match.com. There is no way to talk to a human. All they did was email me with instructions on how to self-cancel, but it didn't work. There is no way for me to cancel by myself! So FRUSTRATED! I sent an email asking them to help me unsubscribe but they haven't done it yet! They kept charging me. I had to dispute the transaction with my bank. They then continued to charge me via Apple Pay. I had to dispute the transaction with Apple… This is so ANNOYING!

I purchased the premium subscription, but there are features that I am asked to pay extra for. Many profiles seem to be inactive. I’ve used Match off and on for a few years and it’s beginning to feel like a scam at worst and at best, not good value.

5 days ago I signed up at Match.com. Halfway through creating my profile, it asked to verify my number. It states it “can’t verify” my number and then proceeds to stop right there. I can’t get access into the site. I emailed for help. The responses have been sparse. I was briefly on then it kicked me out again for the can’t verify my number issue again. They keep saying they will escalate to another level. Which means another day of waiting. They took my money right away though. That worked. I am paying for a service that I have not received.

They steal your info: For everyone out there: These people should be sued for taking people’s personal info and pics and then blocking them so they have no access to their info. The worst dating site. Be very careful and don’t fall to their trap.

a refund but there is no customer service number, and emails were not answered. When I asked for a refund for an auto renewal at $159, I was denied and my credit card company and PayPal would not allow investigation. There is no one to contact and the numbers supplied make cancellation by website impossible. I wish the FTC would get involved with this fraudulent organization. Cancellation is made difficult and eventually they make you pay for another 6 mo period though I no longer used. Match is a scam and fraud, avoid at all cost.

Match used to be a reputable online dating site. Now it’s filled with gimmicky pay as you go functionality after I already signed up for a premium subscription. The site is filled with fake profiles, bots, and outdated and redundant profiles. Why hasn’t the federal government shut them down yet?

I have used Match on or not for the last 4 years and they take money in between subscriptions if you see that it's supposed to cancel it doesn't. In my case it says reactivate but then they go ahead and take money out directly out of your account when you didn't reactivate. It's horrible. I have had quite a few times where somebody likes me and they disappear, What's that all about? It's horrible.

I signed up and paid the subscription. A few weeks after Match informed me I was blocked from the site. I could not get them to state a reason or to refund my money. Match is a scam. Try another service

They have bots (fake profiles) to get you to pay then like magic they all disappear. It's a scam. Don't waste your money. Match should be removed and fined for bait and switch and false advertisement. Not to mention how expensive it is, so crazy.

I am suspicious of this site. You can not get a person on the phone. Impossible to cancel and my account is being charged every month. The matches are completely insane-I wouldn't share an elevator with them. It appears they put up fake profiles of highly successful men with all the bells and whistles and if you "like"-it goes nowhere. They send "people who match with you" from all over the country!! One person asked me what I was wearing. Another got mad because I wouldn't give out phone number. I do not believe this is legitimate. DO NOT go on Match. I'm too smart to be scammed, but damn it I have been.

I had a Premium account on Match.com for six months. It was brutal. I exchanged messages with very few people. Within the first 10 people I interacted with, Match sent me two emails saying someone I interacted with had a rip-off account. Numerous people tried to match with me. When I sent them messages they refused to reply. Others I matched with refused to have a video meeting and some only wanted to fight. After four months I stopped making an effort and was counting the days until my subscription expired. I went on one video date. She was stupid and arrogant. I had no in person dates. I sent many “likes” but got few responses. Given the quality of the people I interacted with, I am glad they stayed away. I am thankful not to have been ripped off by someone, though the six months subscription price of $129.99 turned out to be a ripoff. Stay away.

These people are thieves. Not one person that they tried to match me with was the least bit my type at all, period. They play games and dodge all communication efforts, then make it nearly impossible to unsubscribe. My next email will be to the BBB. These people are crooked and engage in illegal business practices. RUN.

Updated on 04/06/2025: April 5, 2025 -- CIBC Master Card today refunded me all the money Match scammed me on by making me buy gift certificates. It took over a year, but I got my money back. Thank you Master Card -- and to everyone out there, do NOT subscribe to this cheating company.

First, Match.com was abusive in their billing/refund practice and does not honor its Term of Use. I started a paid subscription last month and cancelled it within 3 business days. According to Match.com Term of Use, I was entitled for a full refund. Yet when I first contacted Match.com, they refused to issue me the refund. I then filed a complaint on BBB and Match.com issued me the full refund right away. Yet Match terminated my account in retaliation on the same day they issued me the refund!

Paid for a 6-mo pkg (non-refundable); soon figured out you don’t get access as advertised. They keep the best profiles behind an extra paywall & no contact is possible without paying significant extra fees. How much more? = who knows! Depends how many thousands of profiles they’ve got hidden until you cough up more money. Shady & unscrupulous.

I became a new member of Match.com today because I saw someone I like online and I hope to connect with people I like. I uploaded photos to my profile more than an hour ago and these photos were still pending for approval!! What sluggish customer service!! Sometimes timing is everything. Really hate to pay membership fee and receive lousy customer service....

Could not contact Match to dispute charge they made in January 2024 for another 6 months subscription. None of the phone numbers on the Match site are answered by a Customer Service Rep. They all go to recordings. I cannot get a refund and have now cancel my subscription to Match. If you're reading this as a potential client, DO NOT waste your time joining Match

I've tried other dating sites before COVID, and I was always connected with some low life people also very close to me by location. I never liked the fact that people know how far I am, and also wanted to feel safe. I've read the reviews about Match, as sort of more reliable, and last year, when I couldn't go out because I was working all the time, and I don't see people out of work since the first lock down, so I just wanted to know who is there. I put my best recent photos, and wrote a lot about myself, and what I don't like. Also, I marked in my settings that I want to see who is in a radius of 15 miles.

This is site is a complete scam. It gets you to join to "communicate'. The issue is after you join you can only "like' or "start a conversation-like 1 a day" with who Match says you can. It wants you to Buy likes.... This place is the biggest waste of money you will ever spend, would be better off putting it down a garbage disposal.

Match.com took $203 out of my account after I cancelled auto renew. When I asked for refund they told me they have a no refund policy. Initially I paid $71 for six month subscription. It was supposed to end July 2023. Yet here in January 2024 they charged me $203 for a six month renewal. I have never received a single date although I have sent hundreds of likes and many messages. They are a scam and should be barred from doing business in the US.

Purchased a subscription but don't have access to the services provided based on my subscription.. I am unable to reply to members on Match which was part of my subscription and the entire point of the service. There's no way I have found through email, support bot, or phone, to get support from match.com.

I paid for a month that didn’t reflect on my profile. I wrote customer service and they didn’t respond. So I paid shon with another card. 6 physical responses with me attaching screenshots of both charges and they can’t figure out how to do one of two options: either give me the month I paid for, or refund one of the charges. Now I have no subscription but paid twice and you have no ability to physically speak to someone. It’s absolutely not worth the frustration.

They tell you they have hundreds of results, but when you look at them you'll see the same person in 3 or 4 accounts, right next to each other! As I'm looking now I see 2 "Mike 66 Spring Valley", 2 "Dan 66 Ramsy, NJ", 3 "Mark 66 Florida, NY"... They don't even bother to change the name, it's the exact same person, so figure about 1/3 of what they tell you are actually distinct results. Then you have to subtract the ones that haven't been active for a year or more, because about another half haven't even logged onto the site lately. Look for a little green circle next to the name. If you don't see it they're not active and you won't get a response if you try to contact them. What's left isn't worth clicking on!

I signed up and paid for my membership, and 5 days later after Email after Email after Email NO!! Help…just messages stating it takes 24-48 hours to respond?? I was educated that would mean 1-2 days, huh… So I had the payment reversed through my bank, and then Oh Boy did I get a response…(not good)… So I would advise STAY AWAY FROM MATCH.COM.

I attempted to reinstate my account but when asked to verify my previously verified number I was told it could not be verified. "Customer Care" was unable or unwilling to explain why even after providing all requested information.

I have had a few dates on Match. One lasted probably one month. I am a widower with children at home. I’m a great dad and awesome partner but I have never met Such crazy women. I will never date online again. I was actually frightened for My family.

I have used Match on and off since 2006 which led to a few serious relationships and I do appreciate it. However, their prices went up but their practices are shady as of 2023. They keep showing members who are allegedly active (2 hours ago, etc) but after sending around 50 messages to different people, my profile was maybe checked by 10% of them. This doesn't seem right aka fake practices!

After numerous emails of “match” I purchased a subscription. I am so upset with the account not being able to access, reset password and then the account being terminated because I was not able to get past the screen without putting in my phone number. The error message screen was not avoidable; I reached out to the service center and the 48 hours response time when you are attempting to just login doesn’t make sense? I was informed that I would be refunded not helpful. My time for filling out the questionnaire and working on the profile picture was time consuming and that can’t be refunded. Dating is already difficult and these types of issues and things are just frustrating. Hope I see my refund and find an app that works.

My account was terminated with no explanation right after I signed up. My profile was approved, but I never actually got a chance to use their website or message anyone, nor have I ever used their website before. The next thing I know, they closed my account and said that any new accounts created will be subject to review and will be immediately terminated. Very strange, I have no idea what happened.

I have been unable to get into my fully paid Match.com account for 2 weeks. They keep sending me "matches," generally the same people over and over again, most of whom live too far away to establish a relationship. They do not have a phone number to call for help. I have e-mailed multiple times over the past two weeks to tell them I am locked out and to fix a way for me to verify my account so I can access it. Twice in those dozen or so e-mails someone has responded that they have fixed a technical glitch. Once it worked for a day then my account shut down again. These guys are scammers. No support, no compliance with my requirements for a match. They even send me people who live 2,000 miles away! And now I can't even access those! I have saved all the e-mails to them, and their two responses, if anyone wants to see how really bad they are.

I’ve been suckered into match several times because every time I pay for a subscription, I get no responses and the profiles that match with me are fake people. When I cancel match sends me messages of people that like me but they end up being fake profiles so they just lure me back in with fake profiles so I’ll pay to join again. Match.com is a scam and they own several other platforms such as OkCupid which is even worse. Thank you for stealing thousands of dollars from me with your marketing scams and fake profiles.

The majority of profiles that I’m having to sort through are low rate men who aren’t even trying to make an impression with their profiles. I’m cute AF with a great career, happy outlook, active, outgoing and funny as **. I’m a premium member and it pains me to go on here and sort through awful profiles. Worse than Plenty Of Fish!! Don’t waste your money!

1. The website doesn't function properly.

Do not waste your time if you're a man or a woman on this putrid site. Match tries to make you fill out every stupid category they created on your profile even if you don't want to. They make it mandatory that you post more than one photo, and to make matters worse, if you happen to be a STRAIGHT person, like myself, and you put down your preference is a man for example, for extra fun they flip you over to the Lesbian side and hook you up with female matches, isn't that fun? I'm sure it's the same for you guys that are straight. I'm sure a straight guy doesn't enjoy sexy photos from a dude trying to match up with him! Match purposefully switches up the gender preferences. I found this profoundly offensive especially when I put down my religious preferences and everything else. Match.com was created in HELL. Nobody should ever use this site, unless you're Satan himself!

Be careful with this co. It is interesting one will get few "Likes" or contacts from other members just before your subscription is about to expire. I suspect AI or people who may get a fee from Match.com to show interest just to get you to resubscribe. Many frauds and people misrepresenting themselves. Waste of time and money.

Joined and paid 285. For membership on Match.com Don't waste your HARD EARNED MONEY, MEN TAKE MY WARNING. VERIFIED PURCHASE. Match, posts, sexy, photos and fake profiles of nonexistant woman, ripoff!

I want to warn all single women NOT sign up for Match dot com. The volume of fake and scam profiles on that site that target women is astounding. Without exaggeration 2 out of every 3 "men" that express interest in me are fake profiles. They are getting sophisticated and are sometimes difficult to detect. The awkward use of language is often a giveaway (bad translations from whatever language they really speak) and inconsistent information, such as listing their ethnicity as Asian when the photos reveal a caucasian guy. I have complained to Match that they need to do more serious vetting before people are allowed to create profiles because the situation is risky for women, especially older women. I have also filed a complaint with the WA Attorney General. Don't waste your time on this site. Hug your pets instead.

Match.com is a terrible match dating site in my opinion. They are falsely selling individuals that are no longer active on the site. They filter individuals that you may like and not put that individual in your search results. Then add a separate category to “like“ someone by adding an additional charge. Also they don't provide an active date of the person past 3 days. So the individual you may be trying to reach may be over a year old -or no longer active - or no longer on site. There’s no refund or trial period. It is a farce to make money. It is not a place to date and meet. Straight cash flow for the business. I'm a professional with a BS degree.

I've been divorced for a few years and decided it was time to start having a life again. It was difficult meeting anyone so many people told me about on-line dating. I joined Match.com in May, 2023 and have met many people being fraudulent and trying to scam people. I've sent messages and likes to literally hundreds of men and rarely do any of them got back to me. Apparently unless they pay premium rates they won't see my messages. It's been an exercise in futility.

Match has been my go to venue for online dating. They’ve changed their memberships and raised their rates. Their middle tier membership is so restrictive that it’s a complete waste of money. Just terrible! Don’t go with Match!

I tried Match.com for 90 days. I had to contact Customer Service three times in 60 days. Then I cancelled membership. This company misrepresents the service they provide, the support for customers and response time when there are issues. I suggest never using this service. I believe it is a fraudulent business.

After being on Match a few months, I noticed that my at least 75 percent of my recommended matches were repeats. Some of them were profiles where the member had updated the profile saying they were no longer paying for a subscription, so don’t bother clicking. Match does not clear out old profiles when you quit the site. They use old profiles to pad out the searches.

When a company wants to "take" my credit card info, in order to be randomly billed whenever company wants to....that's a deal breaker. Not even a free "trial". Unbelievably Poor Value, and I didn't even get to see my matches. BAD BUSINESS=KIDNAPPING YOUR CREDIT CARD INFO.

I only rated this a 1 because 0 was not available! I am an actor for TV - film. So I thought I go into Match.com website and see what kind of response I get. I signed up for match without mentioning any of that. I have sent out at least 30 messages to people on that site . . . . and I have had ZERO (0) response. I even sent a message to match.com help desk and asked them what's going on. (?) NO RESPONSE FROM MATCH.COM. When this happens you know you have found someone who's lying. MATCH HAS TOO MANY FAKE PROFILES TO EVEN USE. I HAVE WASTED MY MONEY. I suggest to anyone to go to a legitimate site instead of this dishonest site..

I registered with Match in January of 2023. I have had 4 dates. All men with no money, ugly, no ambition and scammers. Apparently in my area the men are all beat up broken tired and ran down looking. I make high six figures and men I matched with were making 50 to 70k before tax. Successful highly motivated ladies don't waste your money. Try single cruises instead. You're bound to meet high value partner there.

I find it offensive that I have a subscription with Match.com, yet Match requires me to pay again if I am interested in their "Daily Highlights" that are "hand-picked" members for me. Isn't this why I am paying in the first place? To be matched with compatible matches? Why bombard me with matches while putting more compatible matches as "Daily Highlights" and then expect me to pay in addition to my subscription? Double-dipping and a money grab on Match's part if you ask me.

I tried repeatedly to cancel my membership and the site would not allow me to progress through the security measures (i.e., “I am not a robot”) as I continually returned to the login page. I removed my payment option as I no longer wanted a subscription. In addition, Match no longer showed up in any of my subscriptions on my phone. SOMEHOW, I was charged $113 for an ADDITIONAL 90 days I did not want, as they went through Apple Pay. I have emailed them regarding this l and only received information regarding how to cancel my membership. In my opinion, they stole this last 100 dollars from me and will never get another penny from me.

I dated someone, and after I decided not to date him anymore. He told me "I'll show you, you won't be able to date online anymore". I am not willing to trash his behavior online. I can tell you that he reports something on me that caused Match to cancel me for life. I tried for over 6 months to be reinstated and tell them the circumstance. Seems they believe whoever spoke first they believe whatever he said. It was extremely unfair, they were not even willing to speak to me. Poor business practice!!

Signed up for Match and paid $47.50 for a month access. Got a suspicious access code request to log on that I had never requested, so I sent in and changed my password and as the email from them with the code instructed me to contact them if the access code was not requested by me, I did. A day later I am locked out of the account, if you try reporting ‘forgot password’ it only sends back a notice saying something is wrong with the account and to contact them vis resolutions@support.match.com. I did so and remain locked out, and there no other way to contact them and now I’m on day two with no access and wanting a refund asap. I am way too frustrated to want to continue using them. Had no idea how fly-by-night their customer support was. Thank you.

Here is my story with Match.com. About three years ago I registered with them and was on that site for just a few days when I started talking with one of their members. He and I have decided that we probably were not a match, after what he started to insult me verbally calling me names and stating my insignificance as a woman and human being. Next day after that my match account was blocked. Customer service didn't give any explanation for that. Fast forward present day I have tried to register again, but my account was blocked again, with no explanation given.

Ladies, you would be better off spending the money on dinner out by yourself. I joined Match in hopes that I would find someone compatible. It turns out there’s absolutely no one out of hundreds of men that would match with me. It is a complete waste of your money. Please do not spend $50 to join. Unfortunately, they just don’t have it right. Not to mention if you’re educated and actually have some money, it’s a danger zone! Get yourself out there and find the right person. They are not sitting on Match. Trust me.

It is very difficult to cancel the subscription and they keep charging my card despite cancelling online. Sent and email and they said they would have an answer in 24-48 hrs. and I never heard back from them.

Match.com only has one way of communicating with them which is via email. You cannot call them which makes it difficult to resolve any account/billing issues. You email them and who knows when you will be answered and within each response there are more questions so when you email back an answer it takes even longer to get a response or resolution. I got a month subscription and paid for a month but only got about 1 week use out of the site because I had account issues and couldnt use it until customer service resolved it. But it took up to 3 weeks to communicate with them because you can only email them and it is up to 2 to 5 days in-between emails. Also, they do not work on the weekends so it takes even longer if you email them back on a Friday. Waste of money due to poor customer services and restriction on trying to communicate with them.

I joined this site because I saw many women from my area. When I did join most went away never to be seen again. I sent out over 20 likes with only 1 match, which did not match anything I was looking for. When you cancel you get thrown off site no refund. That they do well. Also I think many of their bios are old. Stay away.

When you go into Match.com and create a profile and make it look like hundreds of people have liked your profile which encourages you to sign up because you're like well why not. Then all of a sudden once you sign up you can't find any of those and there might be one like a day and I'm not an ugly person so if that tells you anything about how they're scamming people.

This site is a joke. So many fake profiles. They auto renewed, I attempted to get a refund and deactivate the account. First, you can only manage the account online. No customer service at all by phone. Service is expensive and charged my account, I attempted to cancel the account and get a refund. It the site's policy to not offer refunds. What do you mean Match.com. You are a service, I canceled the service and will not use, I'd like a refund. No path or avenue to get a refund. WARNING, DON'T USE THIS SITE.

A bunch of snooty women. Unless you're the perfect snooty guy you'll never meet anyone here. And the matching sucks. I'm 420 friendly but matched to women that are not. In fact the matching is like just drawing names from a hat.

They have like other sites fake most things. Shows a lot of people in my area come to find out 95% are old, fake, stolen from other sites or many years old. I tried Zoosk, Match and Stir. All have same pictures but info different. Same site yet 4 different profiles. Called them out now I am blocked.

I paid for match.com premium member and got blocked after 2 days, it took them forever to get back to me to fix my problem, because they don't have a phone person to talk, when they got back with an email they did apologize and told me to give 3 days premium member for free and if I can get back I will have a 25 % off, the last day of my free 3 days they blocked me again, I send an email again and they get back to me the next day saying to transfer to the different department, when I received email from that department they said my account is terminated.

I have spoken with five different customer care team members via email advising that I need to change my email address since I was unable to update it myself upon signing into my account. I responded to all five of their emails and answered a minimum of the five security questions that I was asked to answer, and yes, I answered more than five all correctly, they still refused to change my email address (my current email address is being phased out through my local phone company that is why I needed to change it). I advised that I have no other alternative but to remove my profile which I did 7/18/2023, I also advised them that I would be writing a review pertaining to this matter so that other customers would have a heads up on Match's lack of customer care/service, definitely not worth the hassle.

I created a profile and later that same day I was locked out of my account. It took forever for Match customer service to respond and when I was given access I noticed that someone had hacked my account and sent 20+ likes to other members profiles without me approving or knowing of this. So the employees hacked my account and sent messages and likes to random members. When I complained a day later a match rep., emailed me saying it was technical difficulty. A big fat lie!! This was a deliberate sabotage.

Don't bother with this site, it's not that great and if you buy the premium membership, it's a waste of money since it doesn't actually help getting you matches and they will not refund you if you cancel.

Almost every account on there seems fake. The customer service is awful. They are only out to get your money. They did remove 4 accounts who I was contacted by, in the 8 months I've been there but they didn't remove the guy who thought sending me pictures of his facial surgery wasn't offensive.

This has become a fraudulent forum to lure new members into their low bar, predatory hub of losers. As a free member you cannot respond to messages or see who replies as it's all blurred out, so you end up paying for a subscription to a site that does not offer any standard of matches. The algorithm works heavily in their favour, thus you end up with no matches and they lure you to stay with more features and you end up paying even more money. This is a waste of time.

I reported a problem with their matching algorithm two months ago. During each interaction with customer support I'm told, "I've escalated the issue and I'm sure it will be fixed soon." In my corporate experience, escalation of a customer-facing production issue means no one goes home until the problem is resolved, usually in less than 24-hours. For Match.com it apparently means "just keep stalling and placating the user." Either their tech team is incapable of diagnosing and resolving the issue, or they are so overwhelmed with other bugs in the software that this one is at the bottom of a long list of software issues. You have many other online dating vendors from which to choose, I suggest trying one of them.

I signed up for Match, paid for a full premium year. When I tried to respond to all the request, it told me I needed to Upgrade to premium. I paid for premium upfront! Match responded and said they had a technical error and provided me a refund. That was 2 weeks ago. It's a rip off. How are you supposed to be professional and have issues from day one?

Sadly, I signed up here a couple days ago based on previous positive experiences from years back, and this site has taken a definite nosedive since then. I see other users have made claims of having their accounts terminated with no warning, no reasoning beyond just a vague/generic "this is in the best interests of our community", and no ability to make a dispute or contest the decision.

Signed up for a free trial and it’s a great way for (Match.com) to lure new members into their unethical, predatory, and fraudulent business model. As a free member, you are unable to respond or see who writes back because it’s blurred. So I signed up for a six month membership. It was good at first 2/3 weeks and then it was the same people over and over again no matter how you searched. I have a strong feeling that a lot of the profiles are not real. It is very heavily algorithmed, and they nickel and dime you for every single thing. To be honest, I am an attractive person who has normal social skills and consider myself an average profile. Further, they use Apple/iTunes as ONLY payment method. They have charged me fraudulently three times now $140.06 for each occasion (after I cancelled membership). The amount of 140.06 is for six month membership and I am in month three.

Match has been doing some shady things to get people to sign up like have the top clicked on profiles show up as active BEFORE you subscribe and then once you sign up they all magically disappear. It is a scam.

Their video phone calls are very unreliable and frequently do not work. When informed of this issue, customer service representatives send the same questions over and over asking repeatedly what computer you are using and other questions about your computer that you have already answered, inferring that the issue is not their issue but your issue.

Keep in mind, I live in Orange County, CA. So when I do a 30 mile search criteria that is covering around 5 million people. I did the free trial first to see if I liked the format and search options which I did, at first. Then I got about 30 or so matches that of course, I could not see or talk with, without being a subscriber. So, I decided to go for it. I went for the 6 month option and fully committed to giving it go. That was 4 installments that are paid within the first 3 months for a total of around $100.00. Of course all the matches before I paid were revealed and not one was someone I'd be interested in dating. No biggie, let's start looking and chatting with more desirable women. BUT...you can only match and talk with women who are subscribers. If you want non-subscribers to be able to view and respond to your chat, then you will have to upgrade and pay an additional $100.00 or more for this feature.

After being unable to modify my account settings due to the password being invalid, I contacted Match.com support. There is no phone number for this site, that's the first big problem. It took 48 hours for them to contact me and to tell me that they could not help me since my account is deleted and to create a brand new one. How convenient when they are about to charge me another 3 months.. I was about to cancel my membership. They also withhold stuff on the site so you can't talk to your best prospects. It's a big scam. Looks like I'm going to have to cancel my Visa otherwise, they will try to charge me for another 3 months. Beware, Match.com is a scam.

So I paid for a 6 month membership and it was terminated a week later. No refund or explanation as to why. Apparently they can do whatever they want which is take your money then block all access to you if they want. No explanation necessary according to them.

They get in with your payment and then tell you if you want to see better people you need to keep upgrading and paying to be seen more. It’s like they take your likes and withhold those people unless you keep paying more and more upgrades. I did the basic for a month and met a lot of great people. They always dangled another thing in front of you. I was gifted the month I had, otherwise, I would not have been on. But I cancelled it almost immediately for all the infomercial-type scams they had.

This place sucks. They cut my subscription by 2 months, could not get in anymore when I said I am not repurchasing. In the sign up you have to say you realize you will be signed up again unless you change it in settings.There is no option showing so they cancelled my account. They need to be put out to pasture. STAY AWAY!!!!

I bought a 6 month premium membership because of the better price (April 2023). Only been on there a month and it's been over a week without any match discoveries that Match is suppose to create (even just a regular search up to 60 miles with no matches!). I even broadened my search to a 60 mile radius! NO MATCHES! I should have bought just one month instead of wasting over $100 on this subscription. WORST SITE EVER!

Match never tells a subscriber how many actual live, fee paying subscribers in his/her geographic area are actually active on the site. So you scroll through a panoply of photos and profiles, fire off a message, hear nothing, and accept "rejection" and move on. But after this happens far too many times (and all the while you are receiving messages from inappropriate others, e.g. too short, too old, etc.) you come to realize that Match has been effing with you for your money. Keep your money, esp. since now you have to sign up for a three month minimum. You will probably exhaust your short list of Maybes within the first week. There ought to are a law against what they (and other meeting sites) do. No transparency, so three day free trial.

This site if rife with technical problems. Suddenly you are locked out of your account or your account has been deleted and there is no solution as the customer service does not exist. There is NO phone number, they have removed that form of contact. I have emailed repeatedly and nobody answers. This site has become a scam. They have your money and you have no service and no way to resolve this problem. If you cancel your subscription Match continues to charge you and you have no recourse and nobody to contact. This must be illegal and I think it's time for Match to be looked at by the attorney general.

I find that a good 80% or more members are non-subscribers or members that just set up a free account. I suppose they are just window shopping since they cannot send or respond to messages. Just about all dating sites do allow for non-paying members and I just don't get the purpose of it. Many don't allow the non-paying members to see other members since the photos are blurred out. Match does not do that. At least allow the paying members such as me to filter out the non-paying members from our searches. The technology is there to do that. It's cumbersome and time-consuming as it is. Would not recommend Match.com.

If you want to waste your time liking people and rarely getting a response, this is the site for you! I’m no Kim K., but I’m far from ugly. I can’t tell you how many scores of profiles I liked and messages I sent. I rarely received a reply, even though according to Match, tons of guys reviewed my profile. What a crock. But if you want to “boost” your profile, you can pay to do so. I think they tell you lies also. For example, I received a message that someone messaged me, it when I click on the link, it spins and spins and nothing comes up. And their customer service is pretty much non-existent. I’ve messaged them several times and never received a reply.

I was harassed by members on the Match site and reported it to Match with no response. They do not provide customer service and NEED TO! I had used the site for 1 week and asked them to give me a full refund and cancel my subscription. Again, no response but they DID deactivate my account - unbelievable. :( I filed a dispute with my bank and received a refund to my credit card. I do not recommend ANYONE use Match!

Match.com is racist. If you want an interracial date, forget Match. All you get are racist women not responding to you or a ** off response. Best to forget internet dating, it never works for anyone, PERIOD!!

When I first joined I spoke with Hugo, a supervisor who said call back anytime and ask for him. Whenever I call I hear the recording which says to go to the chat line then it disconnects. There have been many IT problems which are never resolved. I have repeatedly contacted customer service to tell them when I click on one or several matches, I get a screen in French. This is useless. They are preventing me from using my membership. I have emailed them at least 11 times about this problem. It is NEVER resolved. They send a form letter which has nothing to do with the issue. I keep requesting Hugo to email me as they say he can't make outgoing calls. This is a business that should be put OUT OF BUSINESS.

I joined Match and there were never any real matches so I cancelled and received an email saying I was paid up for a year and there were no refunds. However if I wanted to reactivate my account I could. Well this is not what happened... they wanted more money to rejoin even though they already had my money. Be very careful. These people appear to be rip off artists.

I set up my account on Match. com few months ago. I never activated it as I was sitting on the fence for that one, not sure if I want to pull the trigger on it and actually join and pay them. I never messaged anyone on match.com. EVER. On 2/5/23 I decided to do it, but when I logged in, I was told that my account is suspended. Okay, I figure, no problem. I call them and ask what is going on, they told me that they are very sorry and that they will take care of it. Boy, did they ever did. In few hours I received an email from Franchesca ** that states that my account is terminated and any other account I will create will be blocked. She said that "we believe it will be in the interests of our community". No explanation was given.

Bottom line: My week old Match account was terminated with no explanation by match and no refund ($100 lost)! I can only assume a specific contact (I had only made 2 contacts at this point) caused my termination as it had progressed to a phone call that was both strange and uncomfortable. On the call she suggested that my cell number was registered to someone other than me! At the end of the call I said I wasn't sure if we should continue communications as the rest of the call was civil but I just didn't feel comfortable with her personality in general. She did repeat her skepticism re: my call number.

I had worked in the legal arena for years. I signed up on a Saturday and couldn't read my messages due to their IT issues. I contacted Match in writing and let them know that very day. Mind you, before I emailed them I used their "HELP' tab and did everything it suggested but nothing worked. I emailed them again and said I was going to cancel my subscription and didn't receive a reply. Three business days later I called and spoke to this guy who didn't listen to anything I said and said I would still be charged for the total subscription.

Match was such a horrible experience. I paid for the service and even added an "expert" pick. Well, the wonderful expert picked a 5'0 man because we both like to read! I'm 6.0 and this idiot send me this man because we both like to read. I spend days going thru profiles and only two seem okay and not even great. Most men on the site look weird or quite honestly ugly. Lastly, when I tried to cancel my subscription it told me I needed to continue paying all installments for the next three month even though I only used the site for 2 weeks.

I have had a horrible experience with this company. In fact, even though my subscription should run until the 1st of February - which is about 2 weeks from now - I told them to delete my account right away - I cannot trust anything about their dealings! Their subscription service is a complete and total waste of money - no single value offered. After paying subscription, they constantly bombard you with fees for more products that should have come with your subscription. How are you constantly trying to sell another product when you haven't yet delivered on initial purchase?

I set myself up on 2 dating sites, EHarmony and Match.com. The E Harmony site has matched up men that are similar in what I'm looking for as a husband. Match however, not so much. This is how I would put it.... E Harmony is like a grown up who knows what attributes and characteristics one is looking for in a spouse. Match is like a young person just running up to each and every option not knowing which way to turn. Is it this one? Is it this one? Turning around one after another, non-stop, till you finally say okay that's enough. It's too late though, they have your money and you can feel that greed and lack of concern regarding the service they provide. The questions Match asks versus the questions E Harmony asks is like a coloring book vs. a novel. There's no real MATCHING going on over there.

Expensive (to include lots of attempted uncharges). Zero responses despite using professional service to assist with profile development (to include high-quality photos - even got Match.com "expert" advisor to admit that profile looked extremely good). Lots of unpaid members who can't respond. Even those who can respond apparently rarely will because the site just continues breeding the general western female entitlement syndrome. Won't spend another penny on a dating site. Money can be better spent on trips out of country.

This app is expensive, even at half off- it is not worth it. Everything I read on other reviews is correct. Lots of inactive members. No real communication unless they are a paid subscriber. You will meet more people through the FB Dating. (By the way fb dating is ranked low for a reason.)

This is my first experience with a dating site and WOULD NOT recommend them. I rarely write reviews but want to warn others. The same people appear over and over. I've even blocked several more than once, and they continue to appear a week or so later. The site will "like" someone even though I'm nowhere near the like tab which creates unwanted contact with that person.

I signed up for this service over two years ago, used it for maybe six months and discontinued it. I was *certain* I went in and turned off auto renew and cancelled prior to stopping use, and thought nothing more of it because I had done so. Fast forward TWO years when I receive a fraud alert on my credit card (thank goodness) to discover they had charged me last year as well as attempted this year. Given, I should have been more vigilant, but when I was sure I cancelled it didn't occur to me they would do this. I phoned today and they've refused to refund the older charge, and state they've only refunded the latest one because my credit card company got involved. I tried to appeal to simple decency...Stuff happens, but asked them to check my account and they could easily see I've not used any portion of their service since early 2020. They said yes, they could see that, but no, they would not give me a refund.

Two paid stints on Match.com. A limited number of quality matches, overpriced, and what appears to be a large number of inactive or unpaid accounts they cannot receive or respond to likes or messages. Very disappointing experience and very expensive.

I canceled my subscription online before the end of the first year. Then was billed again for the second year. There is no way to call or chat online with Match.com, so I emailed their contact form advising them of their error. I never received a reply! Buyer Beware!

Such a terrible site. Horrible customer service and disrespectful and uncaring, unkind and unprofessional customer service. Don’t waste your money or use that site. They run a terrible service. And I was snubbed by stiff workers at the company.

Match.com allowed me to select my preferences/create a profile and then started recommending folks with the exact opposite of what my interests were in a partner. I emailed them with photos and unmatched preferences but didn't get a reply. This is crazy and scary at the same time. This all happened in a few days of me subscribing to their services and paid $60.

Over 50 F here. I just signed up for match a couple of weeks ago after being off for years. I figured because they claim to have a huge data base of single men my age I'd have ample selections. Imagine my surprise to see a lot of the same mostly unattractive guys from when I was on before. The same old tired photos, the same lazy / partially filled out profiles, the same creepy ones, the same cheap ones who won't pay for a subscription, same crop that I have nothing in common with, the same ones who do not want anything more than a good time. It's like some sort of time warp. Lol. How do I get to see some new faces without lying about who I am or what I'm looking for?

Let's be honest, dating apps and the internet have made the search for 'the one' all the more challenging. Who knows who is really on the other end. My experience ranks Match.com towards the bottom of the list. The men are low quality. Either struggling with mental illness, addiction, low intelligence, married or god-forbid "separated" but still living with an ex. I think generally this site is geared towards a middle age hook up culture or men looking for phone numbers in order to get attention, validation at the push of a button and not suited for stable professionals looking for a quality partner and serious long term relationship. As an aside, don't give out your phone number to someone you have never met! Wait at least until the 2nd or 3rd date and know you want to continue communication.

Years ago I was on Match and found it useful to connect with women with whom I had things in common, a few of whom I met and liked, and one of whom I had a nice relationship with. But that was then. Today's Match is horrible and borderline useless. Here's what I don't like: Match crops your pictures, often cutting off half of your head, and there's no way to correct that. Trying to figure out how to create a profile essay is nearly impossible although it can be done if you try hard enough through trial and error.

Scam.... Match.com is a business.... Match.com NOT about dating or matching.. It is about: getting your money, false advertising, hyping up their site, misleading information, fake profiles, ... just so you can sign up. You.. are the product... That is why they are being sued.

Please be wary of joining plenty of fish dating app, owned by Match.com, it has no screening process of convicted criminals. It is extremely easy for men to create fake profiles and abuse women. And vice versa. After joining this site and meeting a man off this site I had to make a report to my local police re in person and online criminal stalking which lasted for more than 2 years. When I reported this to plenty of fish they did nothing about this man and his access to women via this site.

Simply put, Match.com is a scam. They don't tell you that if you write to a person interested in you, that the person cannot read your message unless they pay or you pay for them. Also, they continue auto-renewing payment from you credit card after you canceled. The only way to stop the charges is by calling your credit card company and blocking them. I can go on and on, but you get the picture. Advice, stay away from the scam that is Match.com!

I am a premium subscriber (sub) of Match.com (M.com) till November. I agree with many reviewers as this is a scam site “run by morons and supervised by monkeys”. One 3 months sub is enough and make sure to opt out of “auto-renew” before it expires. Here’s observations and cautious notes!

This company is unethical and dishonest. I had a mileage of 25 miles, and when I bought a subscription they expanded it throughout the US without my permission. I sent several emails-no response. Then I called; they refunded my money. A few months later they rebilled me, I called and they wouldn't refund my money. I would never recommend them; you're sure to lose your money.

I'm am so sorry I wasted my money! This site is horrible, full of scammers, and ignores preferences. I rarely get a recommendation from someone in my state. Other preferences are also ignored (Ex. smoker). There is rarely anyone new. Don't waste your money...stay away!

Updated on 09/21/2022: I cannot access matches from my desktop computer - a pop-up keeps blocking me. This has been ongoing for weeks - even after a complaint to the BBB and two poor reviews from me at this site. This makes review number three. Match service rep specifically told me in an email that it was "a vendors" pop-up that was blocking my access to my messages. After filing a complaint with the BBB, they now claim that it is not a vendor that is causing the pop-up, but their own servers. This cannot be true, as the pop-up was removed (albeit, only temporarily) by THEM, allowing me access to my matches - I thanked them by email and still have that email to prove what I am saying. The pop-up is back, and they claim (to the BBB) that they have no way of taking it off their servers. But they did!! It was taken off BY THEM for about a week before the pop-up came back.

Unreal. Cancellation of member is hacker level. All of the numbers you call are scammers trying to get you to show your bank account online. It’s almost impossible to quit, I had to call my credit card and block it,, I wish others better experiences. The mobile app is absolutely terrible., Counter-intuitive is saying it nicely. No bitter dating experiences or anything like that.. Just the technology itself is flawed.

You can do better than Match. I'm going to bet the bots are most of the people as nobody ever hits you back. Even if you are sent a "like". The information you supply is not taken into consideration when you fill out the required information. I contacted the "chat" folks, pretty much a useless group. None of my questions were answered to even a "poor" level of satisfaction. When you sign up for a package, you must pay for the entire time you picked even though the price given is a monthly price. When you decide to cancel you are shut down immediately, even if you still have paid time coming to you. You can do better than match.

I paid for a 1 month membership and had an issue soon thereafter where I was locked out of my account. Whenever I put in my username and password, I would get a message that said, "For your safety, please request a new password (forgot your password link)". When I clicked the link, I never received a followup email. I made at least seven attempts to reach out to technical support over the course of 8 days. I received one reply on day 3 that did not resolve my issue and nothing thereafter. I notified them three business days in advance that I would be disputing the charge on my credit card on day 9 because I was not receiving service. No response. I disputed the charge on day 9.

I am from middle east and in mid thirties. I get a lot of likes and messages daily which make me a bit scared. Is Match.com for long-term relationships or hookups..? The website does not have video/voice call feature to make sure they are real - not scammers.

March.com, is not easy to navigate. I had to either go to their help section or just google for the answer. I found users to be insensitive by not, at least, responding to a nicely written message. I canceled my membership within two months.

The company has very low traffic, so its promise to deliver an experience falls way short of expectations. The app is extremely glitchy and always crashes. Now for the FRAUDULENT part, this company invoices auto-renew without any kind of consent or warning. You will be billed even after cancelling your membership and there is no way to get credit even if you address the issue one day after the billing. the app re-instates the auto-renew feature if you remove it and re-install it even though you previously cancelled it. Don't get caught in this trap.

I just signed up, paid for 3 months and called 4 TIMES in 2 days, different people telling me different things. They said it was a technical issue, received email that my account was suspended because I violated their policy and the ONLY thing I wrote in my description was that I’m very conservative. That’s all..No violence, no fraud, no nothing, never had problems in my entire life…War against conservatives!

The biggest mistake I ever made. They only give you limited access of what you can do to your account THAT YOU PAY FOR. They need to do a better background on these people. They need to have a way for you to unlike someone if you change your mind about them. They also need to give you more time to decide if you like their -website- two days just isn't enough time. You're stuck with the payment if you decided that you changed your mind. There's way too much to for me to say. But I will say this if you decided on Match good luck to you.

Do NOT waste your time or money on Match.com. Let’s forget about the fact that most of the people on here are mouth breathers who are in desperate need of a bath. 2/3’s of the Top Picks on the site are NON-SUBSCRIBERS. If you are a subscriber and message a non subscriber they won’t receive your message unless they rejoined or YOU PAY FOR THEM to read it. Stupid. I wasn’t happy with their unethical business practices and so I not only canceled my subscription, but I also got a FULL REFUND. I’m sure most people don’t think it’s possible. Get your $ money back.

I spent a considerable amount of time filling out the questionnaire, including their added feature called "Dealbreaker". If dealbreaker is checked off, Match will not send you any matches that do not exactly meet your criteria. For example, I checked off ** as a dealbreaker. So why would they email me matches of ** men? Their reasoning is that when the "System" runs out of ** matches, it automatically emails you other ethnic matches. Their term dealbreaker does not apply.

Hi, I have paid for one month on Match.com, 39 euro, at 2 stages, over 2 years. In both instances, there have been no replies from women, for approx 18 mails sent. It is as if the women are all just looking, but not paying. I was getting matches who were too far away. Overall for money spent, I found this site disfunctional. I am in Ireland. I am 20 years on different dating sites, and am still the bachelor. It is a draining scene.

I joined Match and after a week saw that it wasn't performing like I had hoped. The amount of people available and the amount I liked and messaged versus how many of them viewed my profile. So I was unhappy after a week and called customer service for a refund. They refused to give me one, said I only had 2 days to do that. I told them just prorate it for the week I used. They refused and have stuck me with a service I don't want for 6 months. SO REMEMBER IF YOU WANT TO CANCEL YOU HAVE 2 DAYS!!!

The first word of advice I would give someone: never “Like” a profile. They don’t have an “unlike” capability so you’re stuck with it in your listing of likes. (They should add some kind of timer to remove “likes” from your profile.) Secondly, don’t let them pick profiles for you to connect with. They sent me two recommendations and both were not active on the service for weeks. If you find someone you like send them a message and hope there is mutual interest. As a reminder: if you prepaid for a six month subscription and decide two or three months in it's not for you, you won’t get any kind of refund. Your profile will still be active on the platform until the subscription ends. I’d suggest removing your pictures and details once you decide to leave since they will continue to use it even if you’re not active.

Match Group, Inc. (Ticker: MTCH) should be shut down by the FCC! Its business practices are unscrupulous at best! This site is filled with FAKE profiles but what makes it worse is many of these FAKE profiles are monitored by Match Group employees, who send "Likes" and will reply to messages and lead you in conversations to peak your interest.

I have been on and off Match.com for over a year. I live in Gilbert AZ. I am 67 yrs old, very attractive. Super fit, well dressed, great interests, successful. I have wasted money in this site for a whole year. Very few men reply, not any men I would think. About dating with the few that messaged me. The location is very far off some. I get messaged far more on Tinder, POF. When I contact men on all sites, Match.com Is the worst. I’m not sure if men are on here don't care to date, match.com just keep expired men's membership on here. Something is definitely wrong with this site. I am fine with it this month. Not going back on. They may also not have men in my area zip code. They don't tell you that when signing up.

I used Match many years ago and l’m very disappointed this time. Waste of money. Not worth it. They want to charge you for everything. You can’t even put the picture you want on as your profile. Horrible experience.

This site feeds you, people who appeal to your selection, once you communicate with them on a free messaging basis, you lose contact, then you pay and their profile is no longer found. This has happened a number of times, I initially gave it just a fluke chance, but it has happened more than once, in addition, I have given my preference and repeatedly my box is filled with those outside of my preference. I have more than just an inkling this is the method of which they work. They should not be allowed to charge for their services because it is never up to par. Basically they sucker you in then charge you and want to keep charging you annually if you don't cancel, it's a gimmick.

I joined Match with a basic membership, but I paid for a membership. I was unable to see my "likes". I was told I had to upgrade to see "likes". After the terrible experience, I went online and looked at the reviews. Match.com has a 1.2 star review. I wish I had looked at the reviews before I joined. Of course Match.com doesn't give a refund even though I was only on the site a few days. I had a few messages, but the interest was "bottom of the barrel".....people I wouldn't meet for a free meal, men I wouldn't meet if a chemical war took place and there was only Match.com men left on earth. Seriously, choose a different dating site, Match.com is a huge rip-off!

I used Match.com years ago and recently became a new paid subscriber. Boy has it changed! Has the entire world became greedy? I wasn’t able to search on my own because every time I signed on I would get a prefab message that said “boost” yourself to be seen better. Better? What did I pay s 6 months subscription for match.com to control the narrative. And they offer no link on the site to contact them. What a rip off! I deleted my account, only having it for 2 weeks. Beware!!!

Do not waste your money on Match. Number one thru don’t have my match and they took money out of my Account after I cancelled. I spoke to the associate who told me that refund cannot be made despite that I cancelled because I am disappointed in the service.

This site advertises itself as a free dating website. You can then make upgrades with to see more features. This is false advertising. You can do absolutely nothing but make a profile for free. If you are going to make a pay only service then make it a pay only service. Don't lie to people to get their information.

Paid for six month subscription and discovered 85% of profiles are of non subscribers that Match says are “taking a break”. Then on March 1 Match blocked access until I agreed to accept a new contract which is illegal. When I complained they stated - that’s the way it is. Disreputable company, total scam.

I have used Match before years ago and was on the site off and on. When I moved to a new state I used it again and then decided to hid my profile and was off the site for 1-2 years. I went to get back on and when I tried to log in I could not. So I did the reset password and could not find me. So I decided to set up a new profile then received a message saying that email has been used but the subscription was terminated. It also said new subscription would be reviewed and deleted? WHAT? I emailed customer support and each time I would get the "generic written message." I tried 3 or 4 times to email and explain that I had not been on the site and ask why was my profile terminated. If it was because it was inactive then I could understand but why could I not set up a new one. Same stupid response - they copy and paste it.