Match.com Reviews

So match.com has a 6 month guarantee that if you don't find love, then they'll extend your membership for another 6 months. They had this mechanism to track if you made an earnest effort each month in sending emails to 5 people per month. I fulfilled all the rules. After 6 months, I thought I was automatically extended the additinal 6 months. But no! They charged my credit card: $101.94 So I called them to contest the charge and request for my guaranteed 6 months. The customer service said that they had to forward my complaint to the executive team and that I'll get an email.

I am writing to make an official complaint against the well known and well renowned dating agency match.com. I am pretty certain they have breached the trading description act, by automatically renewing and charging a subscription which was not at any time clearly indicated when signing up to their services or indicated in writing asking my permission to do so.

I subscribed to match.com's dating service, and near the end of my first month I cancelled my account. Unfortunately, they billed me for the proceeding month (I was well within my time constraints in avoiding that fee upon cancellation). This happened a second time... After the second month, I was able to effectively cancel my account, however my profile, text and pictures remained active to the public domain.

I was doing a routine audit of my checking account and discovered an unauthorized charge from Match.com for $108. I contacted their customer service department and informed them that this was not an authorized charge and that I did not wish to continue using the service. The agent asked why I didn't like the service, perhaps trying to warrant a valid excuse.

I have been a member for a long time on and off. I signed up for their "pay for six months, get six months free if you don't meet anyone" promotion. Well the six months passed and I did not meet anyone of quality from their site. They ended my subscription and it took days to reach someone to have them honor my free six months.

I have 12 unauthorized charges to my bank account from match.com. They do not have a telephone number that I can find to make this madness stop. I am not a member of this site. How they highjacked my bank account information is beyond me.

I dropped out of match.com 1/1/08 and thought I had deleted all my personal address/bank account information. I received a charge to my bank, a debit without the proper code to go with it.

Match.com makes money by violating people's privacy by listing people who have asked to be taken off the service. It appears that Match.com keeps users listed, and their profiles visible via RIM's Blackberry devices, in an attempt to boost the apparent number of subscribers. My girlfriend of 3 months broke up with me while she was away on vacation because she looked up my profile on her blackberry and saw that it was back up. I tried the same exercise on MY Blackberry's and sure enough, up came MY profile, even though my subscription is inactive and I had checked the box to keep my profile hidden.

On March, 1, 2008, I checked my bank account, and it was over drown by $29.99. My bank inform me that it was from Match.com. I was very surprised because I only used this site one time about two years ago. The bank informed me that Match.com has been taking $29.99 out of my bank account since Dec. 2005. I have a lot of bills coming out of my account every pay and did not find out about this until I was in overdraft in my bank account. I had no idea that they where still taking money out after the trial time. All they have to do is pull my e-mail up see that I have not used match.com for two years or more, and I just wanted to know if there is a chance that I can get my money back.

Deceptive ad practices. Does not deliver any information that I may benefit from. No customer help.

Match.com International approved my profile and photo a few days ago. I browsed the site and everything was fine. So today I decided to become a subscribed member and transferred them money for 6 months ($75). A few minutes later I couldn't access my profile and I kept receiving the message, There is a problem with your account. So the money is wired, I can't access my account and I can't cancel my suscription. The match site does not give their telephone number to contact them. And they don't respond to questions in your emails.

Match.com sends bogus winks and email contacts to members. When I initially signed up, I almost immediately received several winks & emails from incredibly beautiful, much younger women who were hundreds and thousands of miles away from me and obviously fake. On another occasion, after altering my profile and expressing my dissatisfaction with women who post very old pictures of themselves, I again received several bogus winks & emails from members who were thousands of miles away from me. It seems that any time a member gets discouraged or complains about the lack of viable matches or is nearing the end of their membership, match.com tries to keep you interested by sending FAKE contacts. What a horrible and deceitful way of doing business!

I was taken off of match.com, I was not told why. I e mailed them but they didn't answer. I want my money back.

Visited Site. Did a preliminary search. In that search, I was presented with females who supposedly lived near my zip code. ALL CANDIDATES VIEWED HAD PHOTO'S OF THEMSELVES POSTED! I saw some potential candidates, so I paid match.com my money and joined. Once I was a paid, registered member, I did the exact, same search again. But this time, the MAJORITY of candidates returned had NO PICTURE posted. Matter of fact, when I did the PRELIMINARY SEARCH, I wrote down the screen names of the ladies I was interested in. But once I paid my money, they vanished! Within MINUTES of registering, I emailed customer service, expressed my dissatisfaction and told them to refund my money. They told me they could not do that. Match.com engages in deceptive advertising practices to lure consumers into spending money with them. I want to sue Match.com! My wife died on November 11, 2006, and it has taken me a year and a half to get up the courage to try and find someone to go to dinner with. I am upset and feel like I have had money stolen from me.

I registered with the site yesterday, and it took all my details. I put my card details in for payment for 1 month! I started to search which it let me do and sent replies to other peoples profiles; then halfway through messaging, it popped up that I had unsubscribed! Now I don't know if it has taken my money, and I can no longer access the site. Where ever I try to click to get help, I get nowhere and cannot afford to be billed for a service I cannot use. Why is this, please?

Today I tried to access my account and all I got was it says I have a problem on my account, and I should contact executiveteam@match.com. I just want to log in and to access my account!

I canceled my subscription, and they are still stealing my money; it has caused me great financial harm. I cannot seem to reach anyone to end it.

Match.com is a dating website. I am a Puerto Rican woman. I went out on a date with another member who is Jewish. I emailed him afterward to let him know that I wasn't interested in seeing him again. In response, he sent me a series of text messages which became progressively more hostile. One of his text messages read: "God I actually thought I met a **** with class. Lavare mi quatro banos." That last sentence was Spanish for: Wash my four bathrooms. He also told me that I should stick to my own kind. I emailed a formal complaint to Match.com customer service as well as the Executive Team, apprising them of this member's racist comments. I expressed concerns about this member being able to remain on the website with the potential to approach other Hispanic women. I told them it wasn't fair to the other Hispanic women who might go out with him, unaware of how he feels about the Hispanic race. I also forwarded this member's text message to Match.com and welcomed them to contact me if they were in need of further information.

I signed up in December 2005 for three months for $56. A lot of jerks contacted me. I then met someone a week later and we've been together ever since. Yesterday I was going through my checking acct statement and see a $59 charge from match.com I called them up. They said they'd been charging me $59 every three months for the last three years. They said I agreed to auto renew. I did not. Not only did they auto-renew me without my consent but they never sent an email or letter telling me they were charging me. On top of this they raised the price on me. That's a change in contract. That's not legal here in California. I got them to refund three months, then I asked to speak to supervisor. I got another three months, then I asked to speak to her supervisor. They put me on hold forever then said the supervisor didn't want to talk to me. I just made a report with the Better Business Bureau. Match.com wasn't even listed there. Everyone should complain there. Match.com is in Texas but the rest of us are in different states, countries with different laws that Match.com is breaking. Another thing, don't pour your heart and soul on your profile. Jerks use that as a script and they become whatever you say you want in their profile. Soon you will see it's all a lie. Be careful online dating. Theoretically it sounds like a great way to meet someone but only if both parties are honest and ethical.

Every time I use my email a pop up of a woman in bed advertising match.com pops up.

We have been blocked from our account and many purchases have been made on our credit card that we did not order. January 14 is when they took $37.88 out of our account. Plus they took out $29.99 out of our account that is now blocked.

I canceled my subscription back in December and requested that all of my details, including bank account information, to be removed. I was billed in January.

When I signed up, I was offered 6 Months free if I didn't find someone within 6 months. I was just billed for another 6 Months even though I didn't find someone. I ask that I be given the free subscription as promised.

I had put up a profile, they e mailed to say I had mail, and I had to subscribe for one month to pay to read the mail. I DID NOT AGREE TO AUTO-RENEWAL - I NEVER DO. There was no mail; there have been no matches. Every month since then they have charged me $22.50. I have e mailed them every month to complain and have never received a reply. I have placed the amounts in dispute and have now closed my credit card account and cut up my card in order to stop them charging me. My advice is: DO NOT SIGN UP TO MATCH.COM UNLESS YOU WANT TO GIVE AWAY $22.50 A MONTH FOR EVER FOR THEIR DOING NOTHING.

I too am one of the many (perhaps thousands?) that did not accept the auto renewal policy. I did not use my account on the following day and immediately contacted customer service to cancel and obtain a refund. To my knowledge I DID check the do not auto-renew button in "prefs". Either way, they claimed that I had used my account after the expiration, giving them the right to bill me $60.00. I have contacted them for proof of use and then cannot verify the usage that I did send emails, which I DID NOT. NOTE: They admit they use East Coast time. I am on West Coast time. That means my account, according to them, actually canceled at 9:00 PM, my time.

I'm losing friendships over this.

I joined match.com and thought it strange that a slew of the same men were still registered. I already knew of one man who was unaware he was still on their website. Another man was not active match but still had his photo and all the information about him - indicating he was available. In our 2 e-mails, he never let me know. Then, he wanted to meet for dinner. Instead, I wanted to talk by phone. The conversation began, and I thought he might be suffering from a slight memory loss. He wanted to know about me (which, I assumed, meant he wanted to learn more about me - WRONG!). He wanted me to send him photos (I thought he meant MORE photos than were on the website). Then he would repeat the same questions, indicating he either had not listened or he had memory loss. I questioned him about this, and that's when I learned he didn't even know he was on match. Then he began to get vulgar. I then sent him an e-mail saying he should cease contact.

I'm unable to access my account with match.com. When I log in, a message pop up saying to contact the executiveteam@match.com. But since I contacted them nothing has been done. Is this some sort of a trick to take my money?

I have been a Match member for two months. Many matches had the same pictures with the same profile information but different names--leading you to believe that these were all separate individuals, which they weren't. Many matches were able to wink or send you emails, but you were unable to see their profiles. One match individual asked me to help him cash money orders that he was unable to cash abroad, and wanted the money wired to him. (I declined to assist him.) Would receive many winks (5 to 10) in a day, and none of them would ever respond; also sent out many winks and emails, and those members would never respond either. Way too many sent for not one response.

I became a member for a period of two months. I sent out 138 emails showing interests, and winked 50 plus times to also show interests. I resorted to this, after the people they were sending me for matches, and the percentages of compatablity toward members, wasn't even close to what I was looking for. I was told numerous times, with a 90-85% percent match that we were compatable. After sending out a few emails to these few women, I was told that we were not. After a few replies, from the women, I noticed the following:

I just wanted to echo the numerous complaints others have had regarding their automatically renewed policies. I signed up for 3 months with the intention that that was the only time they would bill me. Now, I looked on my most recent credit card bill and noticed that they renewed me against me wishes. I called them to try to get the charge reversed, and they refused because buried within their terms in conditions, they state that they will auto-renew the account after the end of the first subscription term. They didn't even email me to notify me that my account had been renewed. To make matters worse, their customer service was extremely callous and condescending and refused to answer many of my direct questions, instead answering them with textbook, annoying techniques from their sales manual.

They guarantee that if you do not meet someone special in 6 months the next six months are free. They didn't say that there were specific conditions in order to qualify for the guaranteed free six months. They told me I did not qualify because I removed my profile for about a day. I did this because I met someone whom I thought was special. He turned out to be a con artist from Nigeria who asked me for $300, which was not an isolated incidence. These predators contacted me about 8 different times on Match, but I learned from the first one.

I signed up for a 3 month subscription in August, 2007 for roughly $15. In November, before my account was to renew, I cancelled and was taken to a screen that gave me the date my account was to become inactive. I know it was cancelled, because I was unable to log in. The day following (Nov 27), I was charged $59.97 to my bank account. I called once, and was told that I'd be given a courtesy refund despite their policy. The pending transaction posted to my account anyway. I called again and was told AGAIN I'd be refunded, but have yet to see that money back in my account. Here's their customer service number for anyone who's interested: 1-800-926-2824. Make their life hell. I have requested that my bank place a stop on any debits they attempt to collect.

Match.com was the only service that my credit card company blocked me from using online. (I should have taken that as a warning.) I reluctantly used my checking account to join. Twenty-four hours later, I could not access the website and was told that I was terminated and they would not reveal why. I had to get a subpoena to find out! I politely asked for refunds using their email since they mysteriously and suspiciously do not have a phone number to speak to someone. I received another email apologizing and stating that I can access the website. This was not the case. I am frustrated and had to change my checking account because they will automatically take out money, and I was afraid that they would clean out my account. I will NEVER use MATCH.COM AGAIN.

I tried Match.com for about two months. I received quite a few messages from potential dates from people who did not even fit the age profile. The ones that fit the age criteria did not have photos with their profile. At the end I tried to cancel my membership, but the site will not let you--you have to call and talk to customer service. I e-mailed them and was told that I was not going to receive a refund for the remaining months even if I will not be using the service. I cannot believe that they can get away with something like this.

I cannot get logged on to Match.com. I have tried to log on to executiveteam@match.com. They said something is wrong with my account; that is why i was referred to the above email address. Why can't I make contact with this particular department? Does it even exist? How about some initial results.

Somebody by the name of David R. Nichols used my routing number to make an account with match.com. They took $161.00 out of my checking account. I did not make sign up with match.com, and I want my money put back. This has overdrawn my account, and I and don't think I should have to pay for this, either. I want this mess fixed up.

I terminated my paid account in July, received confirmation of that fact, yet was still continually billed over the next several months. When I brought this to their attention, I was promised a full refund and assured once more that the problem had been rectified.

I keep getting text messages from individuals from Match.com asking me out on dates. I have never registered or dealt with match.com. These text messages come in all hours of the night on my cell phone, with new number since January, 2007. I have called Match.com, and they state the problem can't be fixed because of the members' privacy.

I was blocked from Match.com and don't know why I was blocked. Cannot find out.

Auto payments monthly from my bank, continue months after my removal of my profile at their site. I call their billing dept. but it is automated and they do not respond. They continue to send me advertisements of new Matches, but if I go to the site they tell me I must re-join. taken at least 3 months of $19.95 from me after I requested them to stop.

My checking account was charged by you guys and it was not by me. Someone has stolen my identity. I have been in a relationship for almost 11 years. I did not sign up for match.com and would like my money back in my checking account as soon as possible. I have proof that i did not sign up with match.com by means of the drivers license number you have is not mine. I would like a copy sent to me of the application form that this person filled out for police records. I am aware of who is using my identity and that will be taken care of first thing in the morning when i call the police.

I am self-employed and have hit a slow period in my industry with no immediate income expected. The $70.00 charge is a hardship for me at this time.

I have yet to have a resolution as I just started to fight this battle on Friday, Sept. 21, 2007. I had NO idea they were continually charging me. I have contacted them by email, getting an affidavit from y credit card company, can contacted Match's legal counsel. If they won't reimburse me I will be taking them to small claims court. I am also filing a complaint with the Better Business Bureau.

Like many others on here, I signed up for a three day trial, after having to enter in my credit card info. I cancelled the same day I signed up for the service and verified on the account page that I was inactive. Unfortunately, I didn't save the email they sent me as I didn't think there would be a problem. Well, I left for vacation and five days later saw a charge from Match.com on my credit card for one months service. I sent them an email and they responded with a message saying that they don't give refunds.

Well, 6 months ago I signed up for the 6 months guarantee on Match.com. I uploaded all of my photos, contacted at least 5 members every month and my profile was always visible. During the first 4 months of my membership I was switching photos and updating my profile and every month I received all of my check marks that I had complied with the program. I noticed at the beginning of month 6 that I had a check for failure to upload a primary photo. I called customer service and spoke with Cathy. She told me that there was no problem and it would not impact my subscription.

I was a member of match.com for 6 months and cancelled my membership 3 months ago. I still receive matches via e-mail from them and winks even after I cancelled my membership. Just last week I found a link on their site that tells them to stop all e-mail messages, which they have not. I am still getting matches and winks which I do not want to receive.

Make Love Happen Guarantee by Match.com is fraudulent program.

I use my check to pay for the subscription and the first payment I did authorize. However 3 months later, $50.97 was withdrawn from my account WITHOUT MY PERMISSION OR MY AUTHORIZATION. I told them I needed a refund. She then put me on hold and said she needed to talk to her manager. My account was credited back shortly there after. I also told her to cancel the account.

I subscribed to Match.com in March 2006 and did not use the site from September 2006 so it was inactive, then March 2007 an amount of £67.17 plus £1.00 was taken from my debit card illegally. The bank said they could not refund it and I would have to deal with Match.com. which I think the bank should get a refund back from them as I had not agreed to it. I emailed them and only got one reply asking for user names and emails address that the account belonged to. I have had no other correspondence and would like to know if any body has been able to get there money back from Match, or if there is a legal body that would help people get there money back. Please contact me with any information that would help.

I have not been a member of Match.com for MONTHS. When all of a sudden a charge shows up on my credit card for a THREE MONTH MEMBERSHIP that I had initially paid for in September of 2006. This membership expired in December of 2006, now all of a sudden in March of 2007 I am being charged $50 for a three month membership that I do not want. I am livid. I of course tried to contact them and of course they are closed. I have not been on the site in months, and I cancelled my membership...I am having my bank reverse the charges.

I applied to Match over a year ago. They told me via email letter that my subscription had been cancelled after several months. Now, I am overdrawn on my credit card account due to Match.com deciding for me to reinstate me with out my permission.

They continue to auto renew my subscription and when I complain, they send me a form letter stating they don't give refunds.

I went for the free trial, and signed up. Then I moved from CA to PA and forgot about them until I noticed a renewal charge on my bank account.

I went for the free trial, paid a fee to keep the account. The account was locked out and never was I allowed to access the account, called customer service and they said account is locked, nothing could be done. I nevcer got a refund and couldn't use the account. The other day I got an email stating that I would be charged to renew. This is NOT right.

I accepted the free trial and then enrolled in a one time 6-month subscription. Six months later a $77 renewal charged appeared on my credit card from match.com, without any advance notice nor invitation to renew. I do not recall that I ever agreed to THAT.

They will no allow you to unsubscribe and continue to charge annual payments. They do not respond to complaints. I was charged over $65.00 again this year and cannot stop them from continuing this practice.

Signed up for 3-day trial period and was charged anyway after cancelling before the 3-day period was up. You have to write them in order to get credit.

I signed up for one month with Match.com at 29.99. I received the following email from them on 7/26/06: "Rest assured that your account will NOT be automatically renewed. Once your subscription expires on 7/26/2006, you will no longer receive the benefits of a Match.com subscriber. Under no circumstances should your account be charged after your subscription expires".

I signed up for a free profile with match.com. Shortly after posting a FREE profile I received an email from an Alleged member interested in learning more about me. In order to respond I had to purchase a membership, I chose the least amount of $30.00 to join. The individual turned out to be a spammer from Nigeria and not an actual member. I emailed match.com asking them if this was indicative of their business practices, NO response. 2 day's later and my email is flooded with spam for ** sites and pharmaceuticals. Ironically, I never received spam prior to joining this site.

I was accused of being married on match.com by their customer service agents, and they canceled my account. I've never been married. There is no customer service number to call. I'll never use this service again. I paid for a 3 month membership, lasted 2 months before they canceled me automatically with no recourse. The service is a joke

I called to cancel my subscription to Match.com after realizing they charged my credit card AGAIN.. I don't know who authorized this credit card purchase. They told me at that time that I would be off they're mailing list in August 2006. I noticed they keep sending me stuff from MATCH.com... I sent them an e-mail asking them why they keep sending me e-mails about possible matches for me. They told me they had no record of me cancelling my subscription and gave me a way to do it on line. I tried to do it that way several times, with no success; this is why I personally called. I think this is a way just for them to bypass the deadline date to charge more money to my credit card.

I tried match.com, got nothing so I cancelled my membership. They were taking funds out after I chose not to have it renewed automatically. I cancelled my membership 07/23/06 and on 08/08/06 they took out $119.88 - way more than even the membership I signed up for. I wrote 3 weeks ago - no response. I wrote again - no response.

I have never been on the MATCH.COM website but they charged my account $29.99 without my knowledge. I don't know where they got my debit card number, but they caused my account to be overdrafted.

When I signed up, I chose to have my membership NOT be renewed automatically. MAtch.com DID, however, renew it automatically and refused to give me a full refund when I contacted them the day after my membership was supposed to have expired.

Two men from Match.com ask me for money. Both asked for $3500 and both had a sad story.

I had NEVER even heard of this website. I have been happily married for 24+ years.... but someone out there went to Match.com and created an account using MY e-mail address! Unbelievable! So I received an e-mail confirmation of an account having been created, and I went to the website... clicked I Forgot My Password, got the password e-mailed to me.. and then revisited the website and changed the password so the fraud couldn't use the account they created anymore. I then sent an e-mail to Match.com Customer Service telling them some fraud was using MY e-mail address and I wanted the account closed and permanently deleted. I wanted all info at Match.com associated with my e-mail address to be deleted immediately.

They advertised a three-day free trial but made you actually sign up for one month At $34 something. After this, I assumed they would contact me to see if I wanted to continue for 12 months at a much much lower rate for the full year. They did not and I realized that they were continuing to provide service. I went online and found that I would have to ACTUALLY CANCEL if I wanted to discontinue. They were automatically charging me the highest rate of $34.95. So I cancelled.

At noon on Tuesday, April 18, I decided to give MatchFreeTrial.Com's 'Three Day Free Trial' a try. Toward the end of the log-on process I found I was disliking the site so I decided to cancel immediately. In spite of this, they sent me a 'Registration Confirmation'. I wrote back that I had cancelled without ever logging on, and was more interested in getting a 'Cancellation Confirmation'.

Match.com continued to sporadically charge my credit card long after I cancelled my account. First let me say, when it comes to reading the fine print I'm about the most anal person in the world. I always compulsively read every single detail, as I did when I signed up for a three month subscription to Match.com. A few days before the end of my three months I followed step-by-step their cancellation process and confirmed it more than once.

MATCH.COM took another months subscription when I cancelled. I read some of the articles on your site, seems as MATCH.COM have hit the UK with the same effect. My credit card was charged for another months service when I cancelled my subscription. I contacted the help desk and was told this was deducted for my convenience, not theirs and as I had used the site (to look for contact numbers to complain) I would be charged.

I signed up for a one-month subscription, elected "do not renew automatically", AND elected un-subscribe after about a week. I checked my account after the end of the month and they had it closed. Two days later I was charged for another month (which caused a $20 overdraft) and sent them an e-mail explaining they had charged my account in error without permission and I wanted a refund. They refused.

I called to request cancellation of their "auto-renewal" service fee, which I did not authorize. They have an automatic renewal policy that requires you to cancel or otherwise you will be charged. I informed them that this is a deceptive practice and borders on fraud. When told that my credit would take 7-10 days, I told them that that was not acceptable and asked to speak with a manager. Their Customer Service Floor Manager - Erica (don't have a last name as she hung up on me before I could get it), was EXTREMLY RUDE, spoke over me so loudly that I could not get a word in edgewise, threatend not to refund my money and then hung up on me.

I signed up for a free 3 day trial and forgot to cancel. My Credit Card was charged almost $80.00. I never even used the service except for 1 hour. The Customer Service Rep told me they would give me 20.00 back as a partial refund. What happened to good faith? I explained to her that I never even used the service. I am so furious right now.

Checking my bank account online, I found a charge from Match.com for $34.99. I've never even been to the site, much less purchased a subscription!

I made a mistake entering my name on this game. My name should be **. I put the wrong screen name. In realizing this I could not change it. I was thinking about canceling the account and entering a new account but thought I would get charged for two accounts. So I left as was and now I have no password. My name on the Kiss. Acct. was I now can't remember. Maybe you can look it up. Anyway I would like to keep this first account except I never got a password. Please respond.

I didn't have any problems with the service, but decided at the end of February to let my membership expire. Near the end of the month, I received the "Your membership will expire in 3 days (then two days, and then 1 day), and a statement urging me to renew. This was a clear and direct statement that unless I took action, my membership would expire and I would no longer have access to the site or be billed for the service. However, when I received my credit card statement at the end of the month, I saw a charge for $24.95 from udate on it for the month of March, an unauthorized charge, since I had allowed my membership to expire.

I purchased a membership on a site called udate.com. I was suppose to receive a password that I need to access the site but I did not receive this password. I have made several attempts to contact this site about the situation. But they will not acknowledge me. In fact, several of my emails to them were returned. I was robbed!