Match.com Reviews

Very disappointed with Match.com. My account was suddenly banned without any clear explanation, and every attempt to contact support resulted in automated responses with no real assistance. It’s incredibly frustrating to be locked out of an account without a clear reason and then be unable to get a proper response. The experience has felt impersonal, and exhausting. The support system is entirely automated,

I emailed asking why my account couldn't be verified with my cell number. They sent me a list of about 10 things they needed. They wanted to know when what date I uploaded my last picture, what date I created my account and they said they needed a 17 digit bank code that my payment. I don't think anyone remembers exactly what day they updated a picture or what day they started their subscription especially if it has been a while that you were on Match. I called my bank and they said they do not have any such code either. Crap service from Match.Com.

I signed up to Match.com almost two weeks ago and registered for a full year. Within hours, my inbox started to fill up with “matches” brimming with flattery. I’m 82—flattering, yes, but also… suspicious. After two or three days of copious flattery, my phone number is typically requested. I politely decline and tell them I prefer to meet people before providing my number. Poof!!! Immediately, almost every profile vanishes. Like clockwork. Then there are the profiles themselves. Apparently, joining Match.com means I joined the Senior Olympics. I get 85-year-old hang gliders, downhill ski racers, and a fleet of octogenarians posing with jet skis, motorcycles, and sailboats. Huh? As a medical person, I'm skeptical of all these octogenarian feats.

As many have mentioned here the customer service at Match is a bad joke. The process to submit any complaint or question is so time consuming. It leave the user in a bottomless pit and there are no flashlights offered. I have used this product about a week or so and several of the so-called Matches have vanished from the site, one of them was while I was literally exchanging messages. 4 days later Match sent an email and claimed the member displayed "what appeared to be fraudulent* behavior" but also claimed they work tirelessly to keep the members safe. It's a clown show and they could care less; they keep your money and you keep looking for the one.

The worst. This is the second time within two years I've tried to use Match.com. It works for about a month, and then for some reason, the system disables my account. I asked for reset of the password and I got no reset link. Customer service is no good for anything. Yes, for a band removal or for help, and there's no answer. This thing's a scam.

This site is a rip-off. You can't get a refund. When asking for help, they refer you to Google Play, and Google Play refers you back to match.com. I can't see my "likes" (they are blurred out), but the guys can see me. Most of the guys are scammers from Nigeria or some foreign country. I am cautious & do my research so I don't get scammed.

Horrible. I've paid for three months and had a dozen or so likes. The last couple of weeks of my subscription – nothing. My subscription ends and in 24 hours I've got 12. But of course my subscription has ended and I can't access them. Match is a scam. I'm wondering why there's not been any legal action.

I set up my account with Match.com and they almost immediately blocked my account with no explanation. There is no customer support number to call and they have a specific form to be used to contact them. I used that form and relayed the problem I was having and asked why my account was blocked. I got only an auto response that did not address my issue. I wrote back and again got an auto response again not responding to my question.

I joined the site and spent only once on it. The next day I attempted to log in and wasn't able to. I attempted to contact customer service and have yet to get any help. This morning I have been told my account has been banned and have zero clue as to why. I tried to ask and was met with hostility from the customer service agent. I then attempted to file a complain and was met with the same hostility of “your account is banned and we are standing with that decision.” I have zero idea of what I have done to be banned or be met with such hostility. Garbage customer service and wouldn't recommend. There are so many other sites that are available. I'm hoping they have better services.

I need zero stars for these scammers. I have been in IT for 35 years and never experienced such a poorly run site in my life. DO NOT USE THEM. The will take your money for membership. You will never be able to cancel the membership because they change the password and don't allow you to log in to the management portal. I am not talking about the app but the website to actually do anything with your account .... like cancel?? Non-existent. Contacted support, and they were worthless. They will continue to bill you, and you will not be able to cancel the subscription. You have been warned. Now they have a verifying browser test which I do correctly and still not get to changing my password.