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I contacted Match.com customer service asking why there were a bunch of Likes sent from my account to a dozen women I had not reviewed or intended to indicate interest in. And the website offers no way of deleting Likes that Match.com sends to people without your consent. Match replied saying that the first batch of Matches you receive are automatically sent Likes if you don't Like or Skip them immediately. That ticked me off. But I went ahead and used the service for two of the three months I paid for. Then I noticed that it wasn't just the first group of Matches they send. Match continued to send fake Likes indiscriminately the entire time. I sent another email to support and this time I wasn't passive about it. I told them to stop sending fake likes from my account.
I also told them they are messing with the wrong guy and that I will pursue it with press and consumer affairs etc. They responded by blocking my account...and effectively stealing a month’s worth of the service payment in the process. Here's my issue among many... If I know they are sending fake Likes from my account, how am I supposed to respond to Likes I receive? Match may be the largest, but they are still a scam, just like the rest of them. So Match...as promised, my first effort toward exposing your thieving and scamming. More to follow.
Okay. Admittedly there are less scammers on Match than POF or other sites because you have to pay. BUT, there are also way less matches, especially viable matches. They do not honor 6 month guarantee so do not purchase 6 month plan thinking they will actually honor it. Two separate occasions they denied their guarantee to me. First time was because I hid my profile for 1 week out of 6 months. Ok, fine. The second 6 months I purchased I made sure I followed every rule and they would not honor it saying it was not within 1st 6 months. It says nothing in guidelines about not being first 6 months, regardless I never even received in the 1st 6 months. Spoke with customer service and a supervisor which got me nowhere. Extremely poor customer service. I am 44 and would get likes all the time from 60 and 70 yr old men. Don't waste your money!
Female scammer asking for money named Kathy then tells me her name is Angela ** and that she is moving from Texas to Kansas. I corresponded to for 4 days saying she was in China and she needed 500 for iTunes card to be able to text me and several days later she said she owned an antique business with a warehouse in Florida and that she needed 8300 to purchase antiques in China!!! She gave a website to check out and I looked at the items that were on the site which looked really nice I then said no and that she was looking for money and what an awful thing that was value money over friendship.
Within a three month period, only four people responded to my messages. There is absolutely no reason why only four people out of eighty plus people never took an interest... Especially since I'm pleasant, I'm not ugly, and I'm not weird. The individuals that did respond were either ugly, weird, too old, or failed to meet the commonality criteria. Why does anyone even bother paying money to meet someone if they aren't willing to talk? In short, for anyone that might be suicide-prone, do not try Match.com because the neglect and isolation will only lead to an increase of suicide attempts. Match.com is a murderer.
A lot of fakes and scammers. I received a nasty email from them saying they don’t support married people or people in relationships then they gave me a copy of the user agreement. I am not married or in a relationship! When I called customer service the lady barely speaks English and proceeded to tell me that I had to contact corporate about my issue then hangs up!!! Meanwhile they deleted my account but continue to charge me!!??
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This assessment is based on my experience as a customer of Match.com for over 5 years intermittently. Before posting this review online here, I approached their Customer Services Team and had several correspondences with them. The conclusions are as follows: The person who replied to my inquiries each time refused to give me his surname, stating that he was 'one of the Customer care advisor on Match.com' but 'unable to give me his surname.' He refused to send or advise me of the Internal Complaints Procedure, before -as I said to him- resorting to Third Parties.
Match.com did not advise me of any automatic renewal of my membership. I paid £4.99 for a one-month subscription, then £39.99 was taken out of my bank account. I became aware of it on time in the beginning of their so-called renewal period (next month), deleted my profile and terminated my membership with them. The services (of usage) Luke referred to happened without my prior knowledge of automatic renewal
Additionally, the service I received during my subscription in early 2019 fell below and hence failed to satisfy the Trading Standards (contrary to the promises made on the online platforms by Match.com). According to a similar complaint: 'No doubt some people do hook up on Match but by and large I don't think that is the norm for their users and the way users are treated by Match is a despicable, and they are completely overcharged'. This provides further incentive to my argument that I would IN NO WAY be willing nor expected to pay £39.99 more (i.e. £35.00 extra). This is considerably higher than the one-month-only subscription upon our agreement for my membership subscription. They could equally and alternatively have deleted my account, instead. I NEVER ASKED FOR MY SUBSCRIPTION TO BE RENEWED IN THE FIRST PLACE.
As is the case with similar experiences and disappointments, what the company is practicing consistently as a business policy is a deliberate ploy by the owners of Match.com to make it is as difficult as possible to cancel their overpriced subscription. After googling this issue with Match.com you find that they also are guilty of continuing payments even when people have somehow managed to contact the Customer Services and asked them to stop taking payments'. I am now pursuing my case via the third parties, as I promised. This is including the Financial Ombudsman and shall also do so with further online reviews. I hope this is helpful.
Honestly, Match is better than POF or Cupid. By having paid members, there are less people looking to hook up or post dirty offensive emails or nasty pictures to women users. On all these dating sites we have scammers, game players, and married people. I don't think Match.com has any more bad stuff than POF. The problem is this... Being a modern-day middle age woman with no grey hair yet and fit body and college degrees trying to date men within 5 years my age up or down (my age) when these men want young girls, it makes it hard to date!!! We live in a society where everyone is so critical of one another and we have chip on our shoulders. I think some men need a therapist more than they need a girlfriend or wife.
Most guys today do not want to put any effort into dating a good woman or driving 50 miles for a date. This is not Match.com fault. It is a character flaw on that consumer of Match.com. I am not protecting Match.com However, I think other users are spot on with another issue. We have paying members and the ones who do not pay in our matches. I think Match should go back to their OLD FORMAT from 2 years ago of letting paying members KNOW who is a paid member and who is not. Most people looking for a serious relationship will be paying members and don't want to fuss with non paying members who cannot afford a membership.
From my past experience on Match.com, non paying members are not serious about finding love. At best I'd give Match 3 stars and I have been a user of Match off and on past 5 years. I met some great people and had some awesome dates from Match.com. I have not met anyone yet where there is a spark. That is not Match.com fault. I do think Match could do better job keeping scammers out and anyone discussing money figures on profiles or messages back forth should be banned or have customer service give them a warning.
As a combat war veteran, I wish Match.com would have a dating site for war veterans. I am 50 years old active, attractive but not in the workforce due to issues from Iraq war. I wish ya'll had a site just for us. I still think of all the date sites match is still the best. I just am taking a break from online dating and going to try to get out more to meet people face to face. I think it is good to switch it up.
Tried this site and being a professional man of South Asian descent, majority of the woman are closed minded. The profiles are duplicates and there are a lot of spammers on this site. When your membership is about to end you start getting emails from members to try to get you to continue on the site so that you can renew your membership. Clearly these messages are sent by the company who set up these profiles. For the life of me I couldn't even get any dates on this site and I am educated, had great pictures and am a good hearted person. Stay away from this site from my opinion, especially if you are a visible minority. The site is not a good quality site. You are better off asking people on dates off the street. The company lacks customer service. They don't respond to messages or inquiries.
Match is the go-to for people who don't know a lot about online dating and haven't bothered to keep up on mobile-app-based dating. There's nothing wrong with that or the people on Match. The problem is major technical regressions on Match and straight-up incompetence. For a while they had removed the "favoriting" function... so you couldn't save interesting profiles. WTF? That has been fixed, but now you have the opposite problem: There's no way to REMOVE people from your favorites, even if their profile no longer exists. Match handled "favorites" perfectly well 10 years ago! How do you mess up such a simple feature EVER, let alone now?
Simply put Match.com is a scam. Make no mistake, their only goal is to get as much money out of you as possible selling the dream of finding your soulmate online. Their advertisements are good at drawing you in, but once you are in you are on your own. They try to sell so many extras to "boost" your chances, but they are nothing more than gimmicks to get even more money out of you.
Meeting people on this site is next to impossible. If you are a guy under 6 feet then don't bother at all. Most of the women on this site only want men who are 6 feet plus. Even the women who do claim they don't mind under 6 feet won't respond to your messages. What's even more of a joke is the women who do message you go ghost when you respond back. This leads me to believe that many of the profiles on this site are fake; possibly created by Match employees themselves.
If this wasn't bad enough, their "daily matches" are often filled with women who don't like people of your ethnicity, too far away from you, or too young/old. I fell for the scam when I should have known better. I've already have my account set up for cancellation and am prepared to change my credit card number right before my account expires, so they won't still continue to charge me (another one of their scams). Their guarantee is a complete joke once you read the details. Stay FAR FAR away from this site.
Signed up and paid for 3 months. The site was difficult to set up and at times I was not able to log in. Decided to cancel next day. Believed that I was entitled to refund if I cancelled within 3 days. Called and learned that it only applied to certain states. Florida where I live is not one of them. In my estimation they stole $58.48 from me. Beware!!
Match is so proud of their CEO, Ivy educated Mandy. The woman is an idiot! This site was very good before she took over, but it’s now a customer’s nightmare. There’s NO customer service, they gladly take payment, then gleefully don’t provide the service. Their App is a disaster, like the rest of Mandy’s mismanagement. I’m interested in aggregating others to file a class action suit against them. That’s what will be required to get the Board’s attention and direct major changes in management, with real results.
I created an account with Match twice after realizing my account was deactivated or changed, allowing someone else to use it while my membership was active. I could not sign in anymore. I sent an email to Match about the problem. I did not receive a response. Twice scammed. In my opinion. I get notifications from the person using my email address when someone likes him. He is a man. I am a woman. I can’t reach out to him to let him know about the issue. Very frustrating.
I’ve subscribed to Match off and on over the years. The last few years there has been a steady increase in fake profiles. The matches they send you are always hundreds of miles away. You would think being a premium member would have some extra perks, but instead I’ve had to pay extra to have my profile brought to the front of the line. In addition there is also an extra charge giving permission to men who don’t want to pay to respond to emails. Why would I want to pay for someone else in addition to all the other add-ons??? What am I getting for being a “premium” member?? I even paid to have someone write my profile...still no results. Match has gone downhill and to me at this point is just a money making scam. Save yourself the trouble...don’t bother with this site.
I signed up on Match.com thinking it was free until they said I had to subscribe to see messages and likes. I can't afford $80 a week on how little money I make. They repeat the same people over again on the matches and on the "You liked" section it kept on adding people you said no to. This is such a scam and a waste of my time.
I signed up for Match on 1/13/19 and I started receiving emails and likes from a variety of men. Many of whom I questioned, but then last night (1/17) I noticed in You liked section there were hundreds of profiles listed with dates to the side as if I had liked all of them. Over the few days of having the service I know I had only liked less than 10 profiles, clearly, something is wrong. This morning I initiated a chat with a Match rep she advised, "Actually, a feature to remove sent likes is currently unavailable. In order to remove likes sent from your account, please go to this member's profile and select the option "hide from search", then, remove and those likes will be removed from your list".
Who has time to go thru 100s of profiles and do this?? It gives a false impression to the receiver, thinking I'm interested in them. Make me wonder if the "Like You" section is factual, are the likes I received valid?? Very obvious, Match has technical issues with their service that need to be resolved. The chat rep then tried to blame the issue on maybe someone has accessed my account, so basically, Match is not a secure site!!!! What's disturbing, they don't want to refund my money when they can't or won't fix the issue or provide a secure site. Run from this company.
Unlike other reviewers, I don't think Match is flooded with fake profiles. Trust me, I have tried just about every dating site there is and the free dating sites are flooded with pornographic images trying to lure you to prostitution sites. However, even on sale Match's membership is rather pricey so it is possible many of the profiles are free users who can't receive any message you send or the person abandoned the profile because they weren't getting attention. Match definitely needs to make paid users stand out so you at least know you are writing to someone who can respond. I'm quite picky about who I am looking for, so there were only 30 people in a 50 mile radius who met my criteria. The automated matching is rather annoying since they use machine learning to choose who to show to you and they can't seem to get the idea that I am picky about what I want.
The automated matches frequently have flaws that make them undatable for me such as extreme distance or outside my age window. However, the kinds of people I most want to date seem to be on Match which is the reason I keep letting them manipulate me. Since I am on multiple dating sites, I can often see the same profiles on multiple sites, but those tend to be the users who are most serious about meeting and responding to messages. Like all dating sites, there is a huge asymmetry between the experience of men and women. Guys must have fairly detailed profiles that can invite conversation, but women often have very short and generic profiles where guys literally have to write messages asking about the most basic of details.
Not having to worry about obscene content is nice and I get that Match is providing a service that I'd be happy to pay for if it worked. Fortunately Match offers a free 6 month extension after meeting some basic requirements showing you are putting forth a good faith effort. Both times I subscribed, I was lured into doubling my subscription cost in order to allow anyone I message the ability to respond. I don't particularly like that business model, but the online dating world is a cost sensitive market so it is understandable if the feature performed as advertised.
The problem is that free users seem to be able to read only one message and send only one response even after paying for this feature, so you'd better include alternate contact information in the first message and risk setting red flags. Also, I suspect this feature is not applied retroactively so any messages you sent prior to subscribing to the reply for free feature will still require the user to pay. Match should also implement a three button assessment system so people don't have to think of their own rejection messages (continue, maybe later, and definitely not).
This company is providing outdated profiles of people who no longer are active. I know this from experience... I have sent over 200 interest emails to ladies over a short period of time. It is totally inconceivable that I would only receive 2 back. I am a successful, attractive man in my 50's who has visited other dating sites in the past, with 10 times higher response rate. I also have other friends who are experiencing the same. Most of these profiles of women are not active, there is no other explanation. I would caution anyone interested in subscribing to not. The company should be slammed with a class-action lawsuit with fraud and misleading information.
Match.com is a joke. It's only free to sign up, but if you sign up, they preload matches for you, so they can take your money. Stay away. You have been warned. If you don't believe me, just pay attention on your matches, they won't change.
WORST DATING SITE ever. Zero dates or matches in a month compared to many matches and dates on free sites like POF. Most men on their have ONE pic and do not ever respond to a gorgeous woman like me - as they are 90% FAKE PROFILES!!! Only real people they have is 60 - 80 year old dirty grandpas...and as soon as I politely pointed out I was HALF their age and NOT interested in dating them...I got a HARASSING EMAIL stating I am off the site for "improper communications" and violating the rules. Excuse me? Is this Sex Trafficking Site and Match Douchebags think I am their property and they are selling me to their 80 year old patrons? They won't even refund the $90 fee! RUN from this MATCH SCAM!
There is a reason why Match.com is not accredited by Consumer Affairs and has an 'F' rating with the Better Business Bureau. My first and only experience with online dating began last September 2, 2018. I ended up being romanced and scammed for $530,000 and only realized what happened on Christmas Day 2018. I contacted Match.com to report my loss and the user's 'name'. Only the FBI can access information, IP addresses, etc. from Match. I called again to verify that my comments were noted on my account and this time, instead reaching their call center in Costa Rica, someone at the Match headquarters in Texas answered.
I asked that my account be viewed so I knew my previous remarks were recorded. The female employee told me yes my comments were recorded and that the scammer's account had been deactivated on September 29, 2018. I asked if deactivation was a voluntary or involuntary request - it was involuntary since another member reported that the scammer, LAMAREALMAN, had been reported for asking for money. Asking for money is a violation of Match's user agreement and such violations supposedly have zero tolerance according to Match. This deactivation occurred in September 2018, yet Match.com did not contact me or any other members who had previously been in contact with the scammer.
All activity and data on the Match website is tracked and easy to sort, yet no effort was made by Match to reach out to those who had been in contact with LAMAREALMAN after the knowledge of 'suspicious' activity was recognized. An easy email 'blast' to those members who crossed paths with this scammer would have been the right thing to do. Match failed to be proactive for business reasons and to avoid anything that is contrary to their platform.
Out of 100, maybe 1 is a real profile. Even had a 2-month 'relationship' with someone who eventually asked for US8600 to buy a part for oil rig. Yes, many engineers and oil & gas industry folks that they claim to be. Match auto renewed after 6 months to which I was not aware. Tried to contact via email to Singapore office, link has error. No means of reaching them. US customer service said it is an international account - can't help me. No refund, no dates... What a waste of time and money.
When I tried to cancel my subscription they said they needed my drivers license and banking information then they accessed my Amazon account and tried to bill my credit card. They also had access to my Gmail account and said they are trying to protect my privacy through the internet and they needed this information. Do not use this website as my experience was horrible. I had to cancel all my banking and all my Hotmail accounts and other information they had access to.
These dating sites are all fake, as are the hookup sites. They either want your phone number, or to get you to go to a paid site, or a verification scam. They tell you they want to verify you and send you to a site which is offering a free trial, when you click OK, they try to charge you for almost $50. I once looked at starting an honest site. I looked at software and the companies were advertising that it comes with so many thousands of fake profiles.
I joined a few days ago for a three month subscription. I was able to immediately sign on and review my matches after I paid. The next day my email and password were not recognized. I called Match and they said they had no record of me even though I have a PayPal receipt. Clearly I am disputing my payment.
Many guys on this site are obviously fake profiles. No one responds, because who know who's even subscribed? Also, if you are an international traveler, don't count on being able to use this site outside of the United States. Your subscription only seems to work in the country of origin. Still single and Match never helped me, send me a message at **.
I had an awful experience on Match dating site last year 2018. I met a guy who is a fake profile and turned out to be a scammer that I didn’t know and I lost close to $280,000.00. I reported it to Match but they told me that they take my case is seriously. I have emailed to Amanda Ginsberg CEO for a few times but she has not respond and don’t care my case.
They know we cannot do anything because of their policies. Many fake profiles and scammers active on Match dating websites that many users do not know. For example, I did not know Match allows users to post fake profiles and has no warning for these words “fake profiles and scammers” on the page I signed up. I signed up for six months it said “guarantee”. After six months it was automatically renewed without any notification. Now I’m so suffering and ask for help. Federal Trade Commission needs to investigate Match.com to help users and justice. BBB please help victims to find a better way to sue Match. It will continue to hurt many users.
This information may not be able to help those of you who have already been stung, but it may provide some helpful information to someone. My experience with Match.com occasionally over a ten-year period went from great to terrible. Even 10 years ago, I believe most users were able to tell which profiles were stale or no longer actually in effect. We all navigated through to find the real people, and had good success. Lately, though Match.com seems to be experiencing technical problems, either by hackers or actually self-inflicted through deceitful practices or sharing profiles across too many platforms. (Easily recognizable when there are questions you did not have the opportunity to answer, or a layout that is different from your own.)
As a New Year’s resolution to again seek a long-term partner, I signed up on 4 January 2019. I had a long, in-depth summary coupled with at least a dozen good quality photographs. I corresponded with two or three women who seemed genuinely interested, although they were not actually in my immediate area. By the second day I actually exchanged phone numbers and texted with two of the ladies. I was due to meet one of them about 45 miles away, but she never showed up, even though she texted me until the last minute telling me how excited she was to meet. This is the first time I have ever experienced such a turn of events.
Late in the evening on 5 January 2019 I was unable to log-in to my account on Match.com after multiple attempts. The next morning on 6 January 2019 I was still unable to log into my account, this time attempting from three different computers. I also noticed that it looked like one of my log-ins had been hacked because my name had been changed to the name, Quest.
Now for the advice. The first thing all users should do once they commit to signing up and providing a means of payment, is to immediately go in and cancel their membership. Doing so will allow you access during the term that you signed up for, but will hopefully prevent any recurring charges. I have done this on multiple occasions, and I never had any unauthorized charges. This last experience turned out well because somehow I was able to make payment using my iTunes account. So in the afternoon of 6 January 2019 an Apple support representative was able to reverse the charges for me.
I recommend that just before your term expires, or if you choose to leave the site because you have found someone you would like to pursue, you should follow these steps: 1) Over the course of several editing sessions remove most all of your written content. 2) Do the same with your photographs, perhaps leaving one with dark glasses, ski goggles or a hat that makes you more or less unrecognizable to a stranger. 3) As a last resort, if you really are worried, you can create a written profile which intentionally makes you undesirable to any readers. The last bit of advice is to look up Match.com on Wikipedia to read about the company and to learn the names of all of its subsidiary companies. I hope this information helps someone.
These people are nothing but crooks... They’ll automatically renew your subscription at full price without any prior notification, and will not provide a refund. As a matter of fact...when I complained, they deactivated my account as well and kept the money. Currently disputing with my credit card. Also the “match guarantee” is a load of BS. Read the fine print.
I had signed up for a 6 month membership with Match and had some contacts. Mostly men who said they were engineers. One asked for $5000 to buy a new part for the oil rig he was working on. I then cut him off. Other men were looking for a "God fearing woman"... Come on. Who would want to be with this kind of man? I canceled my membership because I met a man from another dating site. I'm sure I checked the box for no renewal of membership, however when I looked at my credit card bill I was charged with a renewal.
I tried to contact them and was told I didn't have a membership with them. I was in the International site because I live in Indonesia. I tried to contact International customer care and sent a few emails. They all end up in the US site which tells me I don't have a membership. Around and around we go in a vicious circle. I got so fed with the runaround. This is not a good dating site.
Match.com expert review by Mark Brooks
Match.com is one of the biggest and best-known online dating sites in the United States. It has been helping singles find partners since 1995, it now serves people in over 24 countries with sites in 15 different languages.
Profiles may include several photos: Users can provide photos of themselves in various settings as well both full-length photos and headshots to provide the most accurate information about themselves for potential matches.
Advanced search algorithm: Users can choose both physical and value-based attributes to search for, improving the quality of the matches they find.
Anonymous email network: Users can email potential matches through Match.com's own messaging service, allowing them to keep their identities and contact info private until they are ready to share it
Partners with sites in various countries: Match.com partners with personal ad sites in several countries so that international users can find their perfect match.
Profiles are screened before being posted: Match.com staff screens profiles and photos before posting to ensure only appropriate information makes it onto the site.
Best for: People looking for long-term relationships, people looking for short-term relationships, and people looking for a large dating pool.
Match.com Company Information
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