Match.com Reviews

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About Match.com

Pros
  • Positive user experiences reported
  • User-friendly interface
Cons
  • Customer service issues reported
  • Presence of fake profiles

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Match.com Reviews

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    How do I know I can trust these reviews about Match.com?
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    Page 1 Reviews 0 - 20
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    Reviewed June 24, 2026

    Everyone is fake. Horrible app. Seriously. Every person who contacted me was a scammer. Total waste of money.

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    Reviewed June 20, 2026

    This company is just bad overall. Do not recommend.

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      Sales & MarketingOnline & AppRefunds & Payouts

      Reviewed June 17, 2026

      This website is a complete scam and joke. 99% are fake account using fake pictures of nice looking people and AI chats. Save your money and go elsewhere. I would like a refund please.

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      Refunds & Payouts

      Reviewed June 14, 2026

      I paid for a one week subscription and all the women I have met were not the same people in the pictures used in their profile and if you don't invest your money in cryptocurrency or gold futures with them, they ghost you. Save your time and money, do not use this site or any dating site, as there is no way they can stop fake profiles from being created and stop these scammers from using people.

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      Customer ServicePrice

      Reviewed June 14, 2026

      My experience on Match has been rather poor. The matches I have chatted with, even via phone, have been scammers or wanting me to get into cryptocurrency. All have thick accents, that should tell you something. Know the red flags, know your worth, protect yourself... Never send money... Block! Block! Block! #scamhatersadvocate

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      Reviewed June 10, 2026

      Match only allows scammers and people with fake profiles. That’s all there is, fake profiles. I have submitted numerous reports for fake profiles.

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      Customer Service

      Reviewed June 8, 2026

      Phony site after your money. Almost everyone they matched me with was eventually removed as fraudulent. They are still sending me notices of fraudulent matches but won't let me access my account. No reason given and unable to contact customer service even though I am paid.

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      Punctuality & Speed

      Reviewed June 5, 2026

      Waste of money. Too many fake profiles and scammers. When I scheduled cancellation I started getting view from all over the country and nothing near my location.

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      StaffBilling

      Reviewed June 5, 2026

      So I decided to try this app. As soon as I had a profile made, I decided to get the three months of premium service. As soon as my payment went through, they instantly banned my account. Flagging it for suspicious activity. I was then, instructed to produce all kinds of identification, and my full card number for reference of payment. Even after submitting all of these forms, they still flagged me, and banned me for suspicious activity. Even though I sent an ID and everything else, they kept me banned. I am now in dispute over the $90. Which they swear up and down, I never paid, even after submitting proof I had indeed paid... complete trash.

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      Customer ServiceSales & MarketingRates

      Reviewed May 30, 2026

      Most dating apps require or offer the opportunity to "Verify" yourself. That means that after creating your profile, you then take a selfie scan that proves that you are the same person as in the posted pictures. On Tinder? I only trusted verified profiles. I know that some people don't trust facial scans, so if someone seems interesting, I give them a chance. Match.com doesn't even have the option of facial verification. Just your phone #. This site is almost entirely fake scam profiles. I have been catfished in every possible way. I will get off this app as soon as my 3 month trial runs out.

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      PriceBillingTransparency

      Reviewed May 27, 2026

      After less than a month on Match, I went for a long month-long vacation, I thought I hid my profile but I kept getting likes. When I tried to log in from overseas, I got blocked from my own account with no explanation. When I reached out to Match, I was told the decision was final. I'm not told if my credit card will not be charged anymore. Extremely disappointing to say the least! Avoid at all costs.

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      Customer ServiceRefunds & PayoutsStaff

      Reviewed May 26, 2026

      Absolute Pathetic support department. Cannot call anymore and they could not care one bit. I paid for a 1 year subscription which was supposed to allow me to do anything but I cannot even send a message to a woman. I reached out to the support department and they basically do not care one bit, they did not even read my frustration e-mail but rather send me a return message saying we do not care, we have your money. The worst customer service of all time. I wasted well over $200 on a pathetic site with zero support. Stay away and save your money.

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      Customer Service

      Reviewed May 24, 2026

      This is a typical garbage dating site with woman completely controlling the site, (Dominating) most never read your profile nor even know where you live, rude, ignorant, you may get a response but it's within the first 24 hours to 48 that the question comes up, where do you live and where are you working, do you own or rent ....

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      Verified purchase
      Customer ServicePunctuality & SpeedRefunds & Payouts

      Reviewed May 24, 2026

      I joined Match on May 7, 2026 after over a week, I was banned. I was not sent notification. I only found out when I tried to login. Requesting forgot password with no such luck. I reached out to customer service which there is no number so you can talk to anyone, so you’re going back-and-forth with emails which I did. Two days later I got an email saying that I needed to request an appeal due to banned, I had no reason to be banned. I responded back letting them know that I did nothing wrong. I didn’t really communicate with anyone, only to be told two days later that someone named Tyrone did some fraudulent and because I said hello, which is all I did I was banned.

      I have done two appeals only to receive a response, telling me what they’ve already told me about this Tyrone person. It has been a week now and I still am not able to log on even after sending messages over to customer service. From my perspective, Match is not a good site because you're banned for whatever reason and then you’re not notified as to why, I constantly reached out to them. But they do not hesitate to take your money from your account and it’s hard to get your refund back due to customer service. So I would say customer service real bad and they aggressively take your money even if you’re not enjoying the site and even if you have not been able to log into the site. The attached is the response I get when trying to log on.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed May 22, 2026

      I was banned from Match for no apparent reason other than asking for help to get back into my account. I made several attempts for help but no help ever came from Match other than to ban me. I than get an email from customer service saying my account has been reactivated, and still I couldn't get in to it. When Match ask to verify my account, I used my cell number, and still to this day, I'm waiting for a code to be sent to get into the account. My last email to customer service, I advised them I was contacting the BBB and file a complaint, which I did. My advice to anyone is to stay the hell away from Match.

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      Customer ServiceTimeliness

      Reviewed May 21, 2026

      I previously had positive experiences with Match.com but this time the first day of creating a new profile. After being newly single I was blocked for an unknown reason. All I had done so far was upload a few pictures, all of which were perfectly appropriate. Can't get a hold of anyone in customer service. Have tried for 5 days filling out their forms and emailing several times a day. No responses whatsoever.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

      Reviewed May 20, 2026

      Awful. Paid for subscription and a few days later, I can't access my account. Retrieve password doesn't send email when trying. Sent several emails to not customer care and still nothing. Started Saturday. We're going on Wednesday. Terrible business practices.

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      Sales & MarketingPrice

      Reviewed May 19, 2026

      Total scam. Seems like it's all fake bots trying to keep you engaged in order to get more money by renewing your account.

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      Reviewed May 19, 2026

      I was using travel as a conversation starter and says it’s against community standards and was censored. The algorithm will make sure you do not make a real connection. Don’t waste your money here.

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      Reviewed May 18, 2026

      I have been on this site for about a month, and EVERY single guy, about 15 or more, I chatted with wants my number and ultimately insists on using WhatsApp. Their reasons for using WhatsApp instead of texting directly make no sense, and eventually, the conversation turns to financial and investment strategies. Not one of these guys didn't go in this direction. Those that I mention, I won't use WhatsApp....POOF. GONE. Beware, this site appears to only contain scammers and financial predators.

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      Match.com author review by Mark Brooks

      Match.com is one of the biggest and best-known online dating sites in the United States. It has been helping singles find partners since 1995, it now serves people in over 24 countries with sites in 15 different languages.

      • Profiles may include several photos: Users can provide photos of themselves in various settings as well both full-length photos and headshots to provide the most accurate information about themselves for potential matches.

      • Advanced search algorithm: Users can choose both physical and value-based attributes to search for, improving the quality of the matches they find.

      • Anonymous email network: Users can email potential matches through Match.com's own messaging service, allowing them to keep their identities and contact info private until they are ready to share it

      • Partners with sites in various countries: Match.com partners with personal ad sites in several countries so that international users can find their perfect match.

      • Profiles are screened before being posted: Match.com staff screens profiles and photos before posting to ensure only appropriate information makes it onto the site.

      by Mark Brooks Online Dating & Matchmaking Advisor

      Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since 1998. He is currently the CEO of Courtland Brooks, a consultancy agency for the Internet dating industry, and runs OnlinePersonalsWatch.com. He prides himself on being a New Media Futurist and can be reached at LinkedIn.

      Match.com Company Information

      Company Name:
      Match.com
      Website:
      www.match.com