Match.com Reviews

This company is very much into false advertising. I purchased a membership that said I would get unlimited likes. As potential dates were presented to me, I couldn’t like them. In order to contact them, I needed to buy extra capabilities. When I inquired about this match, said that they were highly likable customers and so that’s why they had a premium price attached to being able to like their profile. What I seem to be left with is a bunch of men who are scammers. Really, and truly, I have not met anybody who is equal to me in my education level or my attractiveness if I want to try to contact somebody that is attractive to me I have to pay an extra four dollars per like.

I really do not like their format especially that you can not see who you messaged and if they’ve read it! I have run into fake profiles and how they get away with it just shocks me because I couldn’t view or do anything until I got a subscription which I feel is definitely too high especially for seniors! I will not recommend this this site to anyone!

Match.com blocked account 2 days after my credit card payment. So I sent an inquiry to customer service, 3 days later an email replied with this decision to ban account is final.

No way to pause membership while traveling overseas (and therefore blocked from logging in). Waste of money. Also, lately, there are many fewer people on the site to choose from than in the past. I guess everyone is using different (better) dating sites.

I was a Match.com member for about two years. I met 5 men. 2 were a few dates. 3 were scammers. I was scammed out of at least 50,000 dollars. I know that I was responsible, however Match needs to scan their members. It’s ridiculous that I paid to be scammed.

Horrible! Avoid!! This company is a scam!! They're only about taking your money. Once they do, they couldn't give a damn about any problems you may have. After joining they surprise you with additional fees in order to participate in your search.

This site is terrible! My original experience has been a situation where I clicked with someone, and for 3 months he was breadcrumbing, and making it seem like he was interested. It felt like he was trying to get information. Then, after kicking him to the curb after figuring it out, the profiles would say that they were looking for a relationship, but then experienced ghosting and ended up blocking more than communicating. I would adjust my preferences, and the profiles being shown were nowhere near where I lived. Not even in the state.

Save your time and $$$. Fake site with AI responses. When I went (after first month) to unsubscribe the site kept telling me "wrong password" so I opted for email recovery. No email after numerous attempts. I knew it was a scam and a charge showed up on my credit card for the next month which I am contesting. Bunch of CROOKS.

I finally decided to try a dating app, and it's a rip-off. What am I paying for if I can't see who likes me. Why even offer that as an option. Totally pissed off. I want my money back.

I cancelled less than a month into my subscription. Although still “active” until it expires, I have had approx 7 fake likes, and was alerted to a fraudulent user that I had been chatting with. Not worth the money at all. And the matches that are sent don’t match your profile. If you are a “social” drinker, you get matched with someone who doesn’t drink! And that’s not the only profile mismatch either. Never went on a date, and I’m afraid being sent people that are a thousand miles away or more. Waste of money!

Match is Absolutely trash! Fake profiles and worst customer service ever! If I could give it 0 stars, I would. Paid for a service that I was immediately disappointed with the first day of using. 0 out of ten!

I just signed up for my account yesterday. Said I had been blocked, so I notified match via email. Told I had no account banned to my email. Customer service saying I was banned, and end of story, that they were not discussing it any further… I’ve sent several more emails with no response.. Very disappointing!!!!

This is the worst dating app, the app and people are not professional, it feels like 3rd rate. On top of all these, the app just drinks your money which you would have no idea on how they are doing it. Just get out!!!!

If I could give match a zero, I would. Their customer service is awful. Their website and app are constantly having problems with accounts. I asked them to deactivate my old account to stop getting emails because I wanted to take a break, and they deleted it. Then when I tried to rebuild it with a new email, they wouldn't allow my phone number to be used and would never tell me why. Then when I got a temporary number for activation, they blocked my account with no reason given. Very little response from "customer care". When you respond with all the information they ask, they just repeat the questions. Three times I went through that. All around it's just awful.

I find most women are scammers. In the beginning I shared info I shouldn't have (live and learn). I had to hire a company to monitor my different accounts because of my stupid.

I was contacted by a fake person with fake pictures and started getting love bombed. Then I was asked for money. I tried to contact Match and report this only to find out that to log a complaint they wanted my credit card information and a $5 fee. Another scam. Bad service and a total fraud organization.

Match.com is a scam. I was suspended for reasons that they will not disclose. I did nothing, I was not even using the site and they suspended me with no explanation. If this is how they run their business they should be gone soon. This is not the way to run any type of business.

I've gotta hand it to the one-star reviewers, they're not wrong, I'm not a subscriber either, but I've been casually swiping through the free features for almost a month and my dating life is still a ghost town - two likes, that's it, what the heck? I mean, I've been on other sites like Feeling.com and I've got 50 likes, it's like this site is playing a cruel joke on me. And don't even get me started on Plenty of Fish, I've got five likes there and I'm not even paying, it seems like nobody's active in Massachusetts and Rhode Island, I mean they have the near me feature but it's like nobody's online, this site was probably great back in the day but now it's just a shadow of its former self.

I have encountered numerous fake profiles on this site. Approximately 90% of them have no subscription. All are widowed and living in exclusive areas. Most of them include pictures of dogs, expensive vehicles, boats, jewelry only to lure the victims in. Once you start chatting they immediately want to move to another platform to chat or ask for your number. I can pick them out instantly and I let them know I’m reporting them. But does Match remove them? Do they even care that these fraudsters are scamming women into sending money to them? I’m sure some are falling for it. Match has to buckle up and take accountability here. Stay off this site!

I just paid more than $200 two weeks ago, for 6 months membership, and Match.com has already banned me. No reasons given, just that I violated their Terms and Conditions, and they don't tell me what I did wrong. Log in was a problem and staying was a bigger one. They kept sending me messages that they were having technical issues, or to clean the cache and log in again... I had to change passwords twice and still I would have problems login in every single day, all these during the less than two weeks as a subscriber.

I had a paid Match.com subscription for six months and barely received any activity—just a couple of contacts the entire time. For a service that charges premium prices, that level of engagement is extremely disappointing. What really raised red flags is what happened after I canceled. Suddenly, I started getting 3–4 likes per day—all conveniently locked behind a paywall so I couldn’t see or respond to them without re-subscribing. It strongly feels like Match is using algorithms to restrict visibility and engagement for paying members, then artificially boosting “interest” once you cancel to pressure you into paying again. If this is how the platform operates, it’s manipulative and misleading. Dating apps should help people connect, not gatekeep interactions to maximize revenue. Based on my experience, Match.com prioritizes monetization over genuine matches, and I wouldn’t recommend it to anyone looking for a transparent or fair dating service.

The minute I got on all those guys with so many dopamine hits in one day. It was awful, and canceled in a week. Honestly I wasn't satisfied, I lost my 127.00 dollars and wasn't able to get it back. Dating apps and sites are awful anyway, I can filter out things, but I sort of canceled my membership realizing why paying for someone isn't realistic.

Save your money, this ranks up there with Ashley Madison, full of scammers. You spend more time sifting through them than anything else. Generally red flags are, when they ask, how long have you been on here, what's your experience (mention scammers they generally disappear), 1 picture with no Bio, likes from females who are good looking and you know, wouldn't give you the time of day, they ask almost immediately to chat on a different app, when you accept their profile un-matches you, I use Telegram under a fake account, greet them with "Alaye". I found out this is how scammers greet each other if they feel the other person is a scammer. I was greeted like this, looked it up and found out what it meant, responded back the same and a short conversation later dude tells me he's from Ghana. Anyway, beware... After money as always.

I paid. It's expensive. Met about 2 ladies that weren't spam a year. Stopped paying. Interesting how the day my subscription is up I get 2 likes. They cater to only helping someone who pays the premium. They will hold back the rest until you do. It is still and stupid. Most likes are deleted by the time I go look because they are spam. Good they are gone. I'm attractive, kind, and successful. They are zero help. It's a ploy. Run for your life and give them nothing.

Way too many fake and scammer accounts. They need to totally revamp their system to prove accounts are real. Glad I only did 1 month. Sad that Match has dropped this low. This company and site will die on the vine for sure.

Everything is a gimmick pricewise. Unresponsive people. I’m not sure these people are even real. Maybe it’s AI now but the males are absolutely not worth anything. Terrible pictures, no response when THEY REACH OUT. This is a low class site.

Yeah, take it for what you pay. You aren't going to find the love of your life for $120 for three months. If you get one date in that span, you are doing good. Of your likes, matches and views, I believe the only semi-real are those who were on the site recently, are subscribers and write to you first. The storefront is pretty thin so they recycle profiles as noted in other reviews. Of those that write, start testing their knowledge of where they say they are living. But remember, they can Google stuff that sounds reasonable.

Avoid this platform due to the amount of fraud and the lack of interest that Match has with addressing the issues. I previously had good experience with match.com. I went back to use this platform in the fall of 2025. I had an experience with someone who seemed legit but ended up being fraudulent. I was targeted on the platform with a series of fake likes with similar pattern. Match flagged many of these as fraudulent. I ended up having to do a reverse image search to see what was legit.

Unfortunately, Match does not live up to my expectations as I specifically was looking for someone close to where I live. Not only did 99% of the respondents not live close, they lived out of state and out of the country. At this point it feels like stalkers anonymous. I complained but got no good response and they refused to give me my money back and the website quit working shortly after I made sure they wouldn't renew my subscription and keep charging me.

Worst site ever, DO NOT SIGN UP, all fake profiles, that are replied by AI generated systems. The women and men profiles are ALL FAKE, and the pictures are also stolen from somewhere. They take your money and refuse to meet, because they aren't real people.

Rude and unprofessional customer service. I don’t know why they are not doing their job. This app is total waste of time and keeping people’s information. They ask you to fill the same form million times and end up not resolving the issue. Total share of my information. If I receive any marketing emails from them, I will call them out online. I am not interested and remove my data from your database.

Terrible dating app, difficult to leave and zero customer support...scam. Match were fined for fake messages from fake profiles but still continue this con. The complaints on here all say similar things but it's still money grabbing crap.

I have been on the site for a a month and requested a refund from Match due to all the fake accounts. I even received over 75 emails from Match notifying me of the fraudulent activity. They did reimburse me my money. That’s a plus. As soon as I went back to a non paying member I’m getting all kind ok likes…. go figure! The site is always prompting you to spend more and more money even with a membership. I can’t Believe Match is the number 1 dating site on Google. Google must own Match…

Don't waste your time. Even if you do get a match they will only talk to you briefly then disappear. I don't pay for their service because I believe it to be a rip off and I have not seen any beneficial reviews. Better off staying away from dating sites. Nothing more than a waste of time.

I've been researching Match.com for about a month now and have conclusively verified that it's almost all foreign scammers looking for men to send them money or AI Chatbots used to keep you from cancelling your membership. The system creates empty profiles using AI to match your search criteria and then uses an AI chatbot to chat with you. You can easily verify yourself by asking questions and attempting to meet in person (hint they never will). Also they have pre-canned, paragraph-length responses that they reply with much faster than a human can type which makes it even more obvious. - AVOID this SCAM site.

Match.com is a scam. I was on it for only 5 days and couldn't get back in afterwards. I was locked out after several matches ask for my number. Instead of giving it to them, I would ask for their number instead. That's the only thing that I could think of. Otherwise, the chats were all pleasant. I can't even get into the app to delete my profile. And when I call the number on my credit card bill, it's another company. And customer care wouldn't respond to my messages on the link that they provided. This company is a total scam! Beware.

I don’t know what has happened in 2026, but I’m canceling my CC. That bad. There’s no more 1 month subscription, you can’t even see what you’ve subscribed to, if you want customer service you have to PAY for it! WTF?? I’m so disgusted that I ever tried this app again. I can only HOPE my profile was actually deleted. I’m guessing not.

I used this service for a year. It automatically renewed charging for a whole year up front. when I tried to cancel they would not refund my money. Beware they are crooks. When I asked for a refund they gave every reason why they could not refund my money.

Signed up 5 weeks ago. They are constantly making users solve this puzzle that most people cannot solve. I have contacted customer service each time and I am able to get back in. Then a couple days later, I am locked out again. I used to get 600 people listed in the search. Now, only about 25 people are able to get in. I do not understand why Match is destroying their business. I paid for a service that I an constantly locked out of. I HATE Match.

Just another joke in dating apps. In the first hour of signing up I had 50 likes. This was the middle of the day. Like let's be real. No way could that many have even seen my profile little on like me. Then it just kept getting more deceitful with messages. After two replies that person disappeared. Then I stated getting more likes from places I never heard of.

I joined Match with high hopes but was disappointed at every stage of my time on the site. I paid over $400 for a year of service with elevated access. Over three months, I had access for only a quarter of the time because Match falsely blocked (twice) me after I reported (twice) scams on the site - which they agreed were improper accounts.

Joined several sites own by the parent company, they let me sign up as a premium member on all no problem, but only when I wanted to be honest about being a sex offender did they want me to lie to stay on. Was asked to change my text or risk being reported. I sent it anyway, then the next day was deleted. So they say they protect their patrons, but they just wanted the money, and only protected them when I revealed my status against their will, showing that they let us on! To them, ignorance is bliss, money rules!

Terrible.... So many scammers and fake profiles. I would bet at least 30% are not real. 70% of the profiles are not paying members. Do the math. I signed up for 3 months. Complete waste of money. I would never join this dating site again.

So I thought that I would try Match again and I was still working on and editing my profile and apparently someone was stalking, watching and scrutinizing my comments and they became offended so all the sudden I was blocked so I went to some other sites and I was blocked from like five sites without any warnings or any comment and so that really seems pretty crazy for one of your employees would be allowed to do that to a customer. I do not have a receipt because they blocked me before it was complete and I had paid.

You can not see matches, text matches, or do anything other than press like unless you pay. Once you fill out a profile, even if you delete it, it is never deleted. Your profile is now one of those that people think are active, but there's nobody home. And to make matters worse, they will use your profile across all of their platforms, which means not just match.com, but Plenty of Fish, and all the other sites under their umbrella. This site is such a sham. It shouldn't be legal. Good luck if you need to reach a human being because you can't. If you have questions, it better be one of the ones that they have a canned answer for. Otherwise, you will never get your question answered. Save your money.

Far too expensive for what you are receiving. The tiered subscriptions is Ludacris. You would think you would at least see who likes you for the base model. What's the point. Seems like the old bait and switch.

This site is completely run by an algorithm with no sense of reality. Match sends the same tired "highlights" every day. If I wasn't interested in the guy yesterday, I'm not going to be interested today. The matches are ridiculous and inaccurate. I can't see men who share a common level of education or common interests. I'm starting to think Match is just looking to keep you on the platform to keep the $$$ coming in. I've cancelled my membership and can't recommend this site to any of my friends.

This is what you experience after you sign on: A picture of a person. They might appear attractive, so you poke the screen and more pictures of the person appears. So far so good. You poke again except you slightly swiped, so the person disappears. Then what? If you touch the screen in the wrong place, you never see this person again. Though there is a rewind feature, which sometimes works only after you pass on someone (which you just did). It doesn't work. So you need to like someone immediately by just the first picture or proof they're gone.

Terrible company and experience. Created and paid for an account and was permanently banned within the first week - they would not give any reason aside from a "violation of terms and conditions." Would recommend one of the many other apps.

Nothing but a runaround money grab. Can't see who messaged you until you pay, can't see who liked you until You pay. Greedy site owners, don't care about helping you find the right person. These people on the site are probably in another country and you will never meet them. So save your money instead of making greedy people rich.

First off, they show you number of people that like you and people making conversation but not the pictures or the conversation, trying to get you to pay. Then when you pay, there are scammers and fake accounts. My opinion from experience is you like people accidentally by scrolling it's too sensitive. The people they show in recommendations, many of the profiles are unavailable. Then people don’t respond after they do like you. The app is constantly trying to sell you more of something when they don’t deliver on what you’ve paid for. Facebook dating is free, less scams and more people and not trying to sell you anything.

Leave them now!!!! Call your bank and block all future charges. $172.63 every 6 month. Do it now or they will charge you even if you canceled your subscription. You have been warned. No number to call and they will not refund your account. These people are thieves and should all be thrown in jail.

Horrible customer service, fake accounts.. Try to rip me off and I'm not done with my lawyer contacting them. Stay away from this website. You're better off to be on Plenty of Fish. Same audience. No way to call customer service, emails over and over saying the same thing and when you try to verify your account they tell you you didn't give them enough information to fix your problem.

I paid for 3 months and got nothing out of it except fake profiles and people living far away out of state. As soon as I canceled auto renew and could no longer communicate with anyone, I was getting lots of LIKES and messages. I believe it’s a scam to make you sign up again at a much higher price. Just not worth it. I’m so disgusted with it. I’m done.

Worst software ever. Impossible 10-question test for verification that you cannot pass, and by the time you try, you have timed out. Impossible to sign in!! This is the single dumbest thing I have seen in my 66 years on the planet.

Horrible app. Endless pop-ups to pay more for features you should already have for that price. The swipe feature it really easy to accidentally “like” someone. Then you have to go figure out how to unlike them. Same guys over and over. Worst waste of money. I did meet up with lots of guys. I know it’s not the app’s fault but they were all pushy, selfish and too much. Never again.

Match is just a money scam. You pay for an account that will automatically renew if you miss the date. You get messaged and then must pay more to read them. I've had several fakes and scammers contact me. There's no screening to keep crooks off the site. Don't fall for the promises of Match.

DO NOT JOIN. Although I cancelled repeatedly my account they still keep on harassing me EVERY DAY by sending multiple times a day emails to join their website… It is crazy they just don’t stop and there is no phone number to call them!!! This my advice to anyone. DO NOT JOIN this service.

DO NOT WASTE YOUR TIME OR MONEY! This is a horrible dating site. Use them at your peril. I have 500 likes and 40 messages and cannot access them. More importantly, there is no one you can talk to. They have no desire to resolve issues... they just want your money!!!! Forewarned is fore armed!!!

I signed up, paid for a 3 month subscription and 2 days later they blocked my account with no explanation, despite numerous email requests for a reason why they blocked my account. I protested the charge on my credit card yet the protest was denied. Note - Match.com and subsidiary groups were fined $14 million by the Federal Trade Commission for deceptive practices including denials for no reason. You should reach out to the United States District Court for the Northern District of Texas to file a complaint that they are in violation of the court order.

I was banned for no reason. When I question customer support as to why the only thing they would tell me is that I went against their terms which I never did. When I asked them specifically what they thought I did they would not tell me and told me I was banned forever. I never did anything that would’ve caused this.

Hi. I just joined Match.com thinking I would get a free trial, Member support was nowhere to be found so needless to say I didn't get any free trial. I couldn't see my likes, I couldn't see my search, I couldn't see who viewed me, I couldn't see my message, everything was blurred and I couldn't sign out. All I could do is look at ladies in discover. I tried reaching out for help but with no luck.

Like many others, I signed up for the three-month plan. During my first three weeks the presence of fake profiles wanting phone numbers was absolutely overwhelming. I would receive an email from Match stating that a profile that had contacted me was removed due to breaking the policies. I estimate that 98% of the contacts with me were removed for being scammers. I am really delighted (sarcastic) that I wasted $82 on this scam!

It's now two children later and four years of marriage into our relationship, but my husband was the first person I went on a date with from Match.com after I paid for a membership subscription, did the survey, and let the superior algorithm that Match.com do its magic. I paid about as much as a good leather purse for a one year membership subscription with Match.com, but meeting my husband has turned out to be way better than anything else I've paid for. It was totally worth it. Match.com is basically the marriage website, and if you're looking for someone to marry, you may want to check out Match.com as they give good results. I highly recommend Match.com and their superior algorithm.

Why is this popping up when I try to access the site: "Your connection is not private. Attackers might be trying to steal your information from www.match.com (for example, passwords, messages, or credit cards)."

Bought a 3-month, 50% off subscription to be billed monthly a the discounted rate. The first month billed correctly, but the 2nd month was billed at the full rate. Using the Match website, cancelled my account and they acknowledged that my pics and profile will no longer be available for others to view. However, their confirming email advises that my profile will remain active for the duration of my subscription. When I attempted to log back into my account, Match advised that I must re-activate my account. This is a sense proves that many of the profiles are fake and/or inactive. Most of the profiles of women sent to me did not meet my minimum requirements and most of which were from out of state. In years past, Match was reputable, today they want to sell your data and take your money. It's not worth it.

I signed up, paid, and moments later, my account was banned. I didn’t interact with anyone at all and am confident I didn’t violate any T&Cs. No refunds, of course. Their sloppy AI support is incredibly frustrating. This all appears to be by design, to extract your money without the need to provide a service. Avoid all Match Inc dating sites.

This was a good site many years ago. Now it's a money grab. Can't even search profiles in the specific area you asked for. Charge you for everything. Prices have increased exponentially. Lots of scammers. Customer service is non existent.

I found the profiles to be fake 95% of the time. Texted member outside of app. All the profile members phones didn’t work. They all told me that they need a new phone because they couldn’t receive calls or do video chat. I caught on when one member was in love with me after one day and asked for money. I tried to do a simple picture verification. Take a picture holding the number a specific number of fingers and send it immediately. However the other person would say they couldn’t do that or they would take several mins to send one. If you’re looking for entertainment sign up. If you're looking for someone to meet, skip this app or web site.

Stay away. It takes a lot for me to write a bad review but trust me. STAY AWAY.

I have used Match a few times over the last ten or so years. In October 2024 my subscription automatically renewed even though I was sure I had turned off auto renewal (after reading many reviews here I now wonder if Match over rode auto renewal which I turned off). In April, 2025, as the end of the six month subscription was approaching, I did not want another renewal, and did not want to maintain my profile with Match, so I deleted my account.

At 67 years young, I packed up everything I knew in New Jersey — my job of 22 years, my 16-year relationship (13 of those years married), and the comfortable routines you don’t realize are routines until they’re gone. My dog, my absolute light, passed just before the move. She was supposed to come with me. And honestly, I think she knew. So I headed to Florida, determined to find peace: palm trees, sunshine, and maybe…just maybe…find a man who didn’t belong in the Lost & Found bin of emotional maturity. Now listen — I knew damn well I wasn’t meeting "The One" in the produce aisle at Publix unless he was hiding behind the avocados. So I did what any brave, slightly bored woman fresh off a life reset would do — I joined Match.com. Let the games begin.

I am very disgusted and disappointed with Match.com. My message to a person I was interested in connected me to AI or a Chatbot. Match won't allow me to connect with potential matches. When I click on the profiles for some men who say they like me, their photo or profile is blank. It is a waste of money to be charged each month for nothing. I think Match is a scam. All they want is for users to pay more money for boosts.

If you enjoy paying for a service only to have your money taken with zero explanation, then Match and Hinge are amazing. If, however, you do not appreciate scams, frauds and liars operating under ridiculous policies, then let the CEO of Match Group in Dallas, Texas, hear from you. Stop promising to deliver a service, ban someone after 24 hours, keep their money, or offer any explanation and offer no possibility of speaking with a human. You are absolutely crooks and frauds.

I signed up for premium and paid over $140 for a subscription to match. I was using the app for about 2 weeks when all of a sudden I could not access my account. I was blocked. I sent over 10 emails requesting an explanation and an investigation no response. Finally I filed an appeal. I still have not received any explanation or any information about why I was blocked. So my money is gone. They said that they will not refund the money if you were blocked from your account. This app is an absolute joke. They do not respect their consumers. Do not use this app.

Customer service is terrible. I was banned because I mentioned the novel "Moby Dick" by Herman Melville. Obviously automated and not yet reviewed by a human being even though I appealed it two days ago.

Good site. Your login method and matching games are for security are nothing short of atrocious. Did the designer do it for free? Upon multiple attempts to login, I logged in with the correct password. Each time I did your stupid matching game. It told me it was the wrong password. I’m done with this trash.

Trying Match.com at the silver level for a month. Almost 50.00! I would discourage people from joining because you can't even see who's viewed you and every little function they try to charge. For 50.00 I am getting virtually zero function. Samuel

I have been accused I’m more than one occasion of violating their terms of use. Absolutely untrue. They claimed that I am sharing my contact information on my profile page. I’ve asked Match for their evidence of this. They have not been able to provide any evidence, but they keep responding back that they have reviewed my case and the decision is final. It is either a new management or a software issue. However, due to this, I am not going to renew my membership with them. I have read of others also paying for membership and being banned for the similar issues. And losing their money. N

I joined under the least expensive membership just to meet a new friend or pen pal. Before I could even finish, I had a "like," but when I went to see who it was, I was offered a $171.00 upgrade. I couldn't see anyone or talk to anyone. I immediately cancelled membership. I wrote to match online, but they ignored me. Then I wrote snail mail. No answer. My credit card gave me a refund because I live in a state where I have 72 hours to back out. Only THEN did Match acknowledge me--by banning me from the platform and saying I had violated standards, that people are supposed to be nice to each other. I am happy to be banned--and refunded the full amount.

I have requested assistance in creating a new profile four times and I have yet to receive any response to my previous emails. There is a glitch in their system. This has been extremely disappointing, especially considering that I have been a paying Match.com member on and off for the past 15 years and have spent a lot of money in membership fees during that time. It’s very discouraging to experience such a decline in customer service quality.

I paid the 6 month subscription and thought that some good might come of it. I am seeing some very strange characters on this site and am not going to date someone 50 miles away. They give me like 3 to 10 choices of their choosing which are usually out of my area. For what I pay and that is all the selection I get? How the hell do they stay in business? Guys, keep your shirt on and stop flexing your muscles, big turn off. Shave your beard into a shape at least, giving a sour look and no smile, no thanks! This is the best they can do? Not getting any more of my money!

They ban you for bogus reasons and do not tell you why you were banned. They do not refund your paid subscription and just say you violated their policy to which one never knows why. Corrupt! You cannot speak with anyone. It is akin to throwing someone in jail and never explaining the charges. Match Group which also owns Hinge and others has more negative reviews and complaints than one can count. They give canned replies from a CRM. A shameful company that like to steal from customers who paid and did nothing wrong. The only wrong I did was paying for a month and allowing them to steal money.

I checked my email and noticed an email from Match and like always, I clicked on a profile photo. Then a notice came up that said I was 🚫 BLOCKED. I'm not even a paid subscriber! WTF!! And I don't even write to these women so how was I blocked?! Sounds like they have a control freak mentality that just want to cause drama and anxiety for people.

This site should be banned. It is a money and time suck with zero customer service. The frustration factor using this site and appealing the constant snafus counters any possible joy or success with meeting someone appropriate. First, your dating preferences are disregarded. I got much older and much younger, never married, uneducated, and nothing close to what I selected. Secondly, out of the blue your “likes” are blurred. it’s indicated you need to renew and then they decline all forms of payment. Your bank says they never declined anything. You seek support but it’s all automated and they do nothing. Third, they ban you for no clear reason.

Terrible experience. Just a money maker company. A -1 star. I paid the best membership and keeps asking to pay tokens to boost my profile. A lot of non-verified profiles. The platform is not friendly anymore.

Terrible experience. So many fake Men. I start messaging what appears to be a real man, then a week or two and MATCH sends a message that the person. I was messaging is a fake. What a waste of my time.

Save your money and go to the Dollar store to buy a foundation better than this stuff. Ever read The Emperor's New Clothes? This is a scam like that. Pure lotion. I paid $50 for absolutely no color change. Does not mask imperfections. Angry that I fell for this scam.

Horrible customer service. Banned my account as soon as I made it with no explanation beyond claiming that I violated community standards which I did not. I sent emails asking for an explanation but they refused give me one.

There were so many fake profiles that either Match is manufacturing them or doing little screening! I reported at least one every time I logged in. I finally was chatting with the first man I was ready to give my phone # to, and Match deleted my account! They would only say that I violated community standards, but I was welcome to apply for a new account. Huh?! As a paying customer, I'll be reporting them to the attorney general, and I hope others do as well.

Horrible app. First they are unethical and sneak in at the beginning 10+ guys they like for you when you sign up. It constantly says out of options even tho my parameters are a 10yr age gap and 100 miles. In the ‘recommendations’ there is a woman. All the options are not at all my type. The cost is way too high for what you get.

Just pay and they say you are Ben’s for life? I ask why. I just sign on. No *** no nothing, they took my money and say you banned for life. No reason. Where is my money? Where is the service, when I register I write my info and pic like normal. Then boom 💥 💥 and then more boom 💥.

I used Match.com in the past and cancelled my membership a long time ago. But I recently became single again and decided to give it another try. I started a profile and when I tried to log in they banned me. No reason other than I violated their community standards. I didn't even do anything or use my new, unfinished profile. I didn't get the chance to search for matches. They banned me and didn't explain what I did wrong.

Absolute horrible experience. A waste of money. I am extremely unsatisfied with the product that I paid for. Don't waste your time or money. I had much better results and experience with the watered down free service from competing sites. The power of the customer needs to shut this site down, or at least force the company to improve its service.

They charged $190 and did not fulfill a 6 month subscription. I went through the process. Made an account. Purchased the subscription after going back and forth because I used their platform previously and wasn’t really sure if it was worth the hassle and cost. But in the end I caved and paid for it apparently dearly because they took the money and blocked me from my account.

Match.com is THE WORST DATING SITE ON THE PLANET!!! DO NOT GIVE THEM YOUR MONEY!!! I paid for a service I NEVER GOT TO USE IT! There is ZERO CUSTOMER SERVICE! I was banned because I emailed to complain about their lack of customer support. There is NONE! ZIP! ZERO! PLEASE! TELL EVERYONE! MATCH IS GARBAGE!! Hope this helps. 🙂

Opened a profile, paid 3 month subscription. Profile and photos approved. Began to view profiles and was locked out. No warning. No explanation. I hadn't even contacted anyone. Customer service refused my inquiries. All was silence. Finally, found a place to appeal a banned account. Submitted my questions and situation, and got answer I was banned for violating standards. How? I had a profile they approved and I hadn't talked to anyone. Worst is that because I bought it thru Google Play, they took my money connected me with Match, and said they had successfully supplied the service. So credit card dispute rejected. Match is such a scam. Frauds. And just take the money with extremely poor customer service.

I have a basic membership. I have to pay MORE to send likes. I believe there are a lot of past Match customers who are no longer looking or members. So a lot of no responses. Most likes seem to come from 50 miles plus. I have linked up for short times with about 4 matches in 3 years. A lot of likes are people looking for someone with money to take care of them. Wish there was a way to see who is real or just a listing.

Customer service is incompetent and disrespectful. After eight months of technical issues and numerous emails, they blocked my account and phone number for no reason. I opened an account in OURTIME, and they did the same. I lost the subscription. Terrible!

I signed up and 24 hours later when I tried to login was told my access was restricted. The only thing I'd done so far was upload photos and answer some profile questions. I hadn't even looked at anyone else's profile, much less attempted to communicate with them. So there was no possible legit reason I was banned. When I emailed their customer service they were extremely rude and basically said you're banned because we said so and we won't explain it. The people who run Match.com are the scum of the earth, avoid doing business with them at all costs.

I contacted them about getting a refund because I forgot to cancel since they force people to accept the terms and it defaults to auto renew every duration of your subscription and I didn’t hear back from them and it was only a day after it renewed and I contacted my bank and got a bank claim to reverse it because it’s too expensive and they banned me for no reason because their terms and conditions are a scam and they don’t refund for anything or did nothing for me on the price when I requested a refund. I’m glad they banned me because that shows how they treat their customers. I’ve been a member for number amount of years with no problems and this one time they do this. Poor customer service and advertising saying I can make a new account and I can’t. I would be a 4-5 stars but they screwed me over for one mess up.

This company is a riff off.. They initially offer you people who are no longer on the site.. Then when you have about two weeks left they tease with a few online active persons. The crux is the the day after your subscription ends you get like 20 people who are interested in you. Match has already being fined for this practice and they continue to cheat customers.. Shame on them.

This service is a joke. I tried bronze level and it's identical to free level. You get nothing, and when you try to reach out to someone, you are prompted to level up at $150. They are here to take your money and recommend dates 3 hours away from home. It's a joke and I have a possum under my deck and trust him more than I trust Match.com.

It was my last time using Match.com, and the amount of scammers on their site is unbelievable. Fortunately I am a pretty smart cookie & can spot them straight off. Don't waste your money with their so called boosts. IT DOES NOT WORK. ALMOST BETTER OFF NOT USING ANY SITE AT ALL!

I have the free version of Match. It is pretty much useless. For example, I got an e-mail stating that I had unread messages. Okeh, I clicked on Read your "messages" in the e-mail. What I got, after going through some verification steps was a screen with some icons (no labels to tell me what these mean). After clicking on each of the icons, nowhere could I find any messages. I went to the help site and got a list of partial, not very meaningful, snippets of answers. The best one read "All of our free members are now able to chat with every match! This means that once you match with someone, you can message each other. Reading Messages. Click on the Matches or Likes tabs in the top navigation bar to view and respond to your messages." Well, as I said, there were no messages to read. There seems to be no way to contact a human about problems like this.

I absolutely hate companies that do the bait and switch. I agreed to pay for their very overpriced and higher level Platinum level because one of the features, "See Who's Viewed Me" is part of that level service. Immediately, I noticed when looking at the "Who's Viewed Me" feature, all of the 99 + photos were blurred out. When I contacted them to ask why the photos were blurred, it took 2 days to get back to me via email to say you need to upgrade to the next level to see those photos. I was very upset about this because I remembered specifically that was a feature of the Platinum level. I'm emailed again and said, "No you're wrong. This is part of platinum level." Once again, they denied it and said we've changed our service and now you have to pay to upgrade to see who's viewed you. I knew that was a lie.

Horrible, lots of losers, married people and they only post pics from the neck up so if you have curves no one will see them. I’d never ever use this service ever again!!! The men get to post full length pics but not the women. Even nice clean cut full length pics are not posted like other sites.

I wish I had read the reviews. Many years ago I used Kiss.com, which was absorbed by Match.com. When I respond to someone's like, and try to respond, I can't access acceptance box on safety tips and community guidelines. They will not respond. If I try to check on a response I sent, it does not show the response or the ability to check on it. the ratings are deceptively high, but the recent ones are miserable. I paid my money, and upgraded, then they offer a higher level, for money. It feels like a classic bait and switch. Don't fall for it. Starting over is difficult enough, this is demoralizing.

I paid and signed up with Match, but after 4-days of their software issues being unable to download more than 1 photo and therefore, asking for an immediate refund, BOTH requests were denied (ignored). Buyer beware. This outfit has become a scam.

Being somewhat familiar with dating apps, I decided to give Match a try. Although I joined as a trial member and did not fully enroll, I enjoyed some of the feedback afforded to myself by some of the members. After four months, I was notified that I was banned. According to their terms and conditions, and this being that I had publicly disclosed telephone number, when, in fact, I only sent it to a single member. If match terminated any subscriber that did this they would have no one left. I guess I am the suspicious type. I wouldn’t recommend match to anyone. In fairness what’s good for one is good for all. No one is above the terms and conditions, but Match does discriminate and uses their discretion in order to single out who they think are suspicious.

Match.com closed my acct due to suspicious activity. I did nothing untoward and filed an appeal. They advised me my appeal was declined. Their decision was final and would offer no explanation what happened. Clearly their algorithm made this decision without any human interaction and would offer no clue as to why or what. They invited me to create a new account but this policy renders Match.com a bad investment of time & trouble. Thanks but no thanks.

I canceled my membership and they completely ignored the cancellation and renewed it again. I reached out on the day of the renewal, and they refused to honor the cancellation and offered 50% off the NEXT renewal. It has become a scam. Not only are there people on the site who have been there for years, but as a woman, I find it is no longer safe to go on the site.

Stay away from Match.com and Our time. There is no customer service. Only automated. When that doesn’t work then you won’t get service and no refund. You're stuck. I paid for service and a add on and can’t get any service and they have no phone to solve any problems. It’s the worst date site I have ever been on. They're a bunch of crooks. They just want your money and don’t care if you have service and there’s nothing you can do about it.

Match.com's platform sucks, app doesn’t open all the time. No customer services. I’ve had some luck meeting a few girls, but it frustrated with her lack of help on the system. I’ve reached out to them multiple times and have yet had my problem resolved.

I’ve used Match.com with paid subscriptions in the past and liked it fairly well. This time, I signed up for the Bronze level, made my profile visible, and even bought some boosts. I soon received several likes and one message — but when I tried to view them, Match.com showed they existed yet demanded I upgrade to Platinum to see who sent them or read any message content. That “upgrade” costs $50 more per month. In my opinion, Match.com has become a predatory paywall trap. I strongly recommend others avoid subscribing. If consumer fraud were still a government concern, I’d be filing a complaint.

If it were possible, I would give 0 stars. This is a useless app for seniors such as myself! Full of scams! They rarely send matches, and when they do, they are not in the parameters that I have set! Total waste of my time and money!!

I recently joined Match.com, and please don’t waste your money. I got maybe 2, or 3 responses and honestly they weren’t my type. Men post pictures of themselves from years ago. I personally want to know what you look like now.

Eleven years ago I experienced just about all of the negative reviews, though I managed to connect with someone. It took over a year to get Match to stop using my card. Now I thought I'd look again and the site won't even accept two valid credit cards -- though it asked for a lot of information before that. Admire Match? Only for keeping a scam in business so long.

I joined Match and paid for my subscription, then was told I needed to verify my number. It wouldn't allow me to. So then after two days they finally fixed that problem. Then I went to log in and they had blocked my access. Then I couldn't get anyone to respond at all. So I paid for a subscription and never got to use it.

Zero customer service. If there is a problem with your profile or a change that the user can not make, do not anticipate any human intervention. Match does not respond to the online form that can be completed. The form only sporadically works. There is no response to the online "chat" function. You can write all you want and you will never get a response. What Match cares about mostly is upgrading the service and collecting your money. My sense is that Match does not really care what their clients think. What Match cares about is money. There are better dating service out there, do not use Match.

Terrible site. I think it’s a scam. I rarely get responses from matches and I am an attractive woman. The ones that do reply just write one or two lines at the most. Not serious, no intention of anything. This is complete BS. This company is just taking our money for nothing and making fools of all of us. Not good for anyone’s self esteem.

Super unfortunate, 80% of all women are fake, unfortunately match the owner can't get their crap together and all about profits to management, heavy spending, too much money burning money from our ass. Desperation has a stench, you stink.

THIS is the worst site for dating EVER. Don't use it For days I am working on getting into the site. It's saying can't verify phone number but I've given them all the information they need and still crickets. No wonder they don't have anyone manning the phones in customer support, they want to STEAL YOUR MONEY and then kick you out with little to no recourse. I do not trust this site to attach my receipt but I have sent it to log in help email, so you'll be able to verify there.

I joined Match.com very recently. I paid for 3 months subscription. Well, my profile was compromised and Match did nothing to help me. They certainly took my money. I wish I would have read the reviews before signing on. They are terrible at customer service, there is no one to talk with they wanted to charge me to reset my password. And after getting hacked, they actually wanted me to put my credit card information in to charge me a fee for helping me sign back on! Run to some other dating site. NEVER USE MATCH.COM!!! THIS IS A REAL WARNING TO PEOPLE TRYING TO FIND THAT SOMEONE SPECIAL. DON'T USE MATCH.COM.

I received a free 30 day trial. They had accuse me multiple times of inappropriate conduct, which I never displayed. These messages started coming to me shortly after I set up my account. (That I didn't even ask for) then more came, after I no longer was even using their service. I feel that I have been being harassed. I would not recommend this site to anyone.

I have tried to call, I have written emails, and despite this, they continue to charge me month after month after month. I don't check my CC statements all the time. Only when I use my card. I noticed that they have been charging me for the last 9 months despite me cancelling. I even got an email asking me to come back for a discount. I cannot even log in to the account because I cancelled it. There needs to be a lawsuit against these **. Do not sign up. Almost every single comment I have seen on here is how they continue to take people's money even after they cancel.

I signed up for the lower levels of Match ($135 for 6 months). The value is mostly worthless, unless I wanted to spend even more money, 2-way contact with another person wasn't available. Match will not provide a refund (it's been less than 48 hours later!). What a waste of money.

Poorly ran site. Based on my experience, I found them to be accusatory without fairness. They will be reported to other agencies. They were given ample time to make their apology. Never, ever recommend them to anyone. -100 if that were an option.

Match.com sucks due to poor customer service (lack of live support, no response to inquiries submitted, impossible to resolve issues due to their lack of live support). Best to never renew membership. Go to other dating site, especially POF.

I purchased a 6-month subscription and they banned me the next day with no warning nor an explanation. I had done nothing remotely offensive, in fact, I had only chatted with one woman. I went through their appeals process and received the response that I had violated their terms & conditions, though there was no specific violation given. I read the T&C and there was no activity that came close to violating anything. I checked the Better Business Bureau and they get over 1,000 complaints a year. Totally unethical company.

Lots of problems with this service in 2025. It's a shame because I had a lot of good experiences with it in 2010-2011. However, the service is pure garbage now. I'm not talking about people on it, I mean the actual company.

I logged in one day to find half the people on my, "liked list" were profiles I'd never seen before nor would I ever swipe right on these guys. I am no stranger to apps and know I did not accidentally like them. Not to mention how you can't see anyone who liked you, you have to match. The algorithms don't even give you matches that fit your preferences half the time.

When I googled "Biker Dating Sites" Match.com popped up as one of the top five biker dating sites. Spoiler alert: IT IS NOT!! To top it all off when I tried to sign in I was blocked! No reason why....

My profile was banned without explanation. When I tried to reach out, I received a generic response and no way to resolve the issue. I was told to email them to set up a new profile if I wanted to continue the service and received the same generic "we cannot disclose the reason your account was banned and our decision is final but you can contact us if you wish to set up a new account".

Had great hopes for Match. Despite having an expensive subscription, it limits most things I can do. Like sending messages. I can send a like, but I write this great message and then it tries to upsell me, blocks the messages and erases it.

This site is a waste of money. I have done it several times over the past 20 years and there are almost no people in my area and people do not respond. I get messages from people from other states, almost none from my area. I have a bunch of likes and almost no actual conversations. There must be a better way. Why are people joining and not participating? Please let me know if there is a better option. I am a very healthy, active lady. Probably a 6 - 9 rating for my age (trying to be modest and realistic), this should not be a difficult lifelong process.

Warning Message to Friends/Other Users. Just a heads up Match.com has faced FTC lawsuits in the past for letting fake or inactive accounts message users to push them into subscribing. I’ve noticed a pattern where profiles disappear after talking about meeting. Be cautious it might not always be a real person on the other side.

I tried Match. I was horribly disappointed. It was very expensive and the selection was so small. I thought I had cancelled and then received a charge. I called to get it reversed and they would not allow it. Obviously, this must be how they make their money. I have never been so disgusted by a company.

Never Again!! This site is worthless. I recently joined as a Bronze member which was advertised: With Bronze, you can: Filter by dating intent, Keep chats moving with Anti-Ghosting, Get max visibility with weekly auto boosts, Make your Like stand out with Priority Likes, View Message read receipts, See who's subscribed, ** See who's viewed your profile, ** See who likes you, Enjoy unlimited Rewinds, Send unlimited Likes.

The site is very deceptive. I’m am a male and 50 years old. When I created a free profile without paying, I was not able to see the matches. So a week went by and I got numerous email requests from people wanting to meet me. My inbox was flooded with emails of 10 to 15 per day of girls, wanting to meet me. When I actually paid for the Match.com account, half of those profiles were unavailable because they were fake “bots” or algorithms sent to lure me to sign me up. It’s now been two months on the site, and there is absolutely positively guarantee that it is completely fake.

Nothing but fake profiles and scammers. Once you pay your membership fee, they charge you for everything. Match.com is an absolute waste of money!! I cancelled my membership after 3 months because of all the fake profiles. They will ask for your number, then WhatsApp you, an app mostly used outside the US for calling. Only talk over US cell carriers and not WhatsApp!!!!

Worst customer service I’ve ever dealt with. You email them with a basic issue (locked me out for some reason) and it takes them 7-9 hours to get back to you. What they write doesn’t help so now wait another day. How do their stock holders put up with this? Never again.

I’ve gone on more dates with free apps, this is completely worthless and not worth the expensive price tag. Don’t waste your time or money. Most of the girls on here don’t even want to date, they’re just here to talk and waste my time

Registered one day and in 12 hours my account was blocked. Never completed a bunch of the steps and filed a support ticket. They responded I POSTED AGAINST COMMUNITY GUIDELINES. I NEVER WAS ABLE TO POST A BUNCH. PURCHASE MEMBERSHIP KEPT POPPING UP THOUGH!

Total rip-off! Terrible customer service! All they want is your money! They blocked my account and will not contact me to why they did. They refused to reply or at least correct the problem or explain why. Says a security breach.

What a dating app is, I guess. A few eyes of a few signed-up humans evoked a sense of someone living within reality and not the Ego. Just seeing what dating apps - not hook up only apps, are like. Profile was hidden to be fair to other users of Match. Just viewed profiles from social inbox, when in a person's eyes in their profile picture evoked this reality-checked possibility. Not fake profile and ya, that is fake and not showing that I am being real and live in reality. So I canceled obviously. No judgements. Lived off grid years. Just seeing what urban life is about in 2025.

They sent me an email to join at a 50% discount. I did, then they sent me a email to confirm my membership. I clicked on the link, and then ended up getting billed for twice as much again. I tried multiple times to explain to customer service, including screenshots and got nowhere. I had to do a chargeback through my bank. In the past I had turned off auto renew, and somehow it got turned on again, not by me. Very shady company.

I subscribed to Match for a platinum subscription. I tried it and I never received the subscription. I could not get messages or see photos or respond. It never worked, I asked for a refund and was told I was not eligible 'cause I did not meet their criteria for a refund. What criteria, I never received anything. DO NOT SUBSCRIBE. IT IS A RIP OFF!!

I've been on and off Match for years; I actually met my husband on Match many years ago. Unfortunately, the website is no longer the reputable dating site it once was. Today, it's a step above Tinder and Grinder, simply a hook up site that's full of fake and AI generated profiles. Customer service is at best abysmal and rude. Don't waste your time, there's better dating sites out there with better clientele, customer service and profiles that have been vetted and are real. Even Grindr and Tinder profiles are more authentic and real.

This is a terrible place to find quality profiles. It’s like a needle in a haystack. Worst dating app I’ve ever tried out. Also, same left swipes recurring frequently. Sketchy to say the least. Don’t waste your time or money on this.

I just joined. On day 4 I cannot sign in. It will not take my password. So I changed my password. It still will not accept it. It also wants me to verify that I am human. It shows 6-7 photos with 2 fingers pointing in a certain direction and it wants you to align a bird or animal in the direction of the fingers pointing. This would not be so bad but they hide the fingers on 3-4 of the pictures. How can you align something with something that you cannot see. I would like to get my money back.

Match charged me $40.99 A WEEK for an entire month and will not refund my money. How is this even LEGAL? $163.96 for a service that is supposed to be $40 a month? No customer service support, just auto responses. No email response either. THIS service IS A SCAM. I recommend NOT using it.

Match is far better than Eharmony and SilverSingles. Reason: those both had over a dozen scammers per site mixed in before I canceled them. Match frankly has a better format. Eharmony is a flat out fraud. Their test results in no way reflect the women sent to your page. Match's problem that I'm dealing with right now is it's hard as hell to cancel the subscription. They just sent me a charge for $165 that I never authorized. I've contacted my credit card company about it.

I was kicked off with no explanation as to why and think a scammer turned me in without cause. There is no communication to fix the situation. It said I did something against policies yet will not reveal the policy that was crossed. There is a review process now but no explanation. So it seems if you reject someone or find out they are a scammer they can turn you in first and get you kicked off.

Match.com’s customer service is absolutely abysmal. Reaching an actual human being is nearly impossible — everything is routed through endless automated replies that do nothing to address real problems. Even when you manage to submit an issue, the responses are generic, copy-and-paste answers that make it painfully clear no one actually read your concern. The company hides behind layers of automation, making it feel like customers don’t matter once they’ve paid for a subscription. There is no urgency, no accountability, and no meaningful support. If you’re expecting timely resolutions or even basic courtesy, you’ll be sorely disappointed.

I've spent good money to join Match.com, I have a good honest profile with current pictures and I'm no ugly duckling. I've sent out several hundred likes with messages and not 1 response.. but I get a lot marketing from match to buy upgrades to ensure more visibility and get more responses. Since I work in a high tech industry I'm beginning to think that their programming models are created to entice users to spend more by not delivering the actual likes and messages. The only likes I've received are from crypto and Bitcoin scammers just like tinder.. I just discovered that the match group owns both companies... This is a total waste of time and money.

I've been a member, off and on for years. Match has devolved into a POOR site. Many issues! Match recently initiated ridiculous member verification puzzles where you need to correctly match 8, (yes 8 ) directional matches. They make it very difficult to see and intentionally provide no good answer choices for some of the "puzzles" in order to deny you access with their "not quite right" bullshit. I have my opinions as to why they are doing this but that is another conversation.

Absolutely terrible customer service. I tried to change my email address and they put me through a never ending verification process and would not allow me to change addresses. I wound up canceling my membership and even that process is difficult to do. Do not trust this service.

Match did a sneaky subscription without my approval! They charged me 214.00 for six months without my consent. They would not refund my money. This site is full of scammers! Very disappointing. Became tired of reporting men wanting money.

Wow, I thought this would be a good place to start dating. I have sent 150 messages to women and I got 1 reply back, I think what I read somewhere if they are not paying they don't see your message. But sure they can send the 1st message and it's all good. Then they really need a tab so you do know if you got a message, FAKE PROFILES. Yes there are many, FORGET SUPPORT. They're useless on this site. Then when you click highlights they're all miles away. Even in other states. When my 6 months are up, I will not be paying for this. Waste of money.

I subscribed to Match.com and purchased the Platinum subscription. The summary was clear that I would have the feature "see who's viewed your profile." However, I could not access that feature, but kept getting notifications that more than 99 people had viewed my profile. I wrote 11 messages, including screenshots of the feature, my receipt, and their summary of what I should receive, with only one response telling me to clear the cache on my computer. After 10 more emails, I finally received a response that the "see who's viewed me" feature is NOW exclusively available to Diamond members, and that to use it, I would "need to upgrade to a Diamond membership," which is substantially more expensive. This is a classic bait-and-switch tactic. I have filed an FTC complaint and a dispute with my credit card company.

Years ago I joined Match.com, it was easy, straightforward and I did meet several people I enjoyed time with. Today's version is a far cry from what it once was. They, whoever is in control of this site, make it so hard to just sign in, it frustrates the hell out of you. I know now from this experience with the new Match, I would never purchase a membership, I just don't trust anything about this site. If you're looking for a dating site, look elsewhere.

Unfortunately one star was the minimum, their product is subpar and they do not stand behind it. Went to email the CEO and the response was to buy a new product for 30% off. Would never buy anything they make. Here is the email for the CEO. dsreiss@match1995.com

Never again!! Beware fake profiles and terrible customer service. Unfortunately Match.com owned many other dating apps with similar lack of customer service and quality. Do your self a favor and don't use any match sites.

Zero stars if I could! Paid over $130 for a year (just under Platinum) and got nothing but frustration. No way to narrow searches, endless irrelevant matches, and the same skipped profiles keep coming back. Likes don’t even get prioritized. This site is only after your money — not helping you find what you’re looking for. Don’t waste your time or cash!

I would not even rate a number one. I would rate a minus zero. I recently paid for the bronze membership and am not receiving the full benefits that I paid for. I can not view my likes, message members, read my messages. Match.com will not refund me nor did they correct this problem. Very disappointed. They are a terrible company. Very unprofessional.

Total scam. Paid my 3 month subscription in full. Was banned the next day before I could contact a potential date. I protested but they upheld the ban & never refunded my card. Had to cancel that card so I would not be auto renewed 3 months later.

This site is no good. I signed up for it for 6 months and have not met anyone. I’ve had better luck on Facebook for free. I’d never choose Match again. I’m too bad looking and have had better luck with free dating apps.

If I could, I would not give Match ANY stars. It is a complete ripoff. Years ago, it was pretty decent, but now it's more of a money-grabber. I had forgotten what it was like the last time I signed up. A lot of profiles are fake, AND they send Match sends you likes when the person never sent you one. I also found out that Match sends likes from me to people who aren't even my type. The prices are outrageous for the garbage that you receive from them. There's a whole lot more, but the worst sham is what I've just written about. Don't lose your hard earned money, go out and met people!!!!

This site takes your money and gives very little in return. Once you have paid for a membership be prepared to Pay even More $$$... Ony a Platinum Membership experience will get you almost all of the features on this site. Otherwise, again you are paying for all of the hidden costs on the site, like boost, and hiding your profile, and seeing who is actually interested in you? All of this are Extra if you are a gold member. A basic membership does "Nothing" and you are still paying a monthly fee. This site produces many false positives that will never consider you, so don't expect anyone will like you, back if you send a like, "for every ten likes that you send... you may get only one like in return". There are better sites that offer more for your dollar.

I was unable to access my account because I did not have a phone/phone number that could be used for phone verification. This requirement was only made apparent after I had paid for a subscription. Despite NUMEROUS attempts/efforts to rectify this issue there has been no progress and Now I apparently can not even cancel my subscription. I am sure this has involved deceptive practices. I would strongly recommend that this service NOT BE USED.

This site was useless in finding a date, or even someone to chat with. I never got one reply to a message or received a message from another user on the site. I got scammed into trying the 3 month subscription, tried to cancel after the first month because its obviously a scam. There was no option to Refund my money, only to deactivate my account and still be charged for the full 3 months. Major rip off!!

What a ripoff! Every time I go online, they try to upsell me…. super likes, next level.. It never ends. Silver plan (about $120 for 6 months) won’t even let you read messages when people respond. Also, Customer Service is awful. Can only send messages and 2x they did not answer my question on how to access reply messages. Final thoughts - despite my attempts to use their filter, I’m getting views of people in the next state more than 100 miles away. Don’t waste your money.

Hello everyone, I've been on Match 3 different times, and I'm 64, in good shape, clean neat, and decent looking, I have written good profiles, widowed, you would think I would have more attention and matches, there is also a page that automatically checks off likes on your behalf during setup, that you don't always see to uncheck people you may not select as likes. To me it seams like more of a money making site than actually helping people meet others, you can pay more and get the same results. I'm also fairly open in the requirements of what I'm looking for. I now understand why people are on dating site for so long with very little results. It only takes a week of continuous use to find out what its like, I suggest trying it with caution, and cancel if not getting any results. Just to be fair I don't think this issue is only with Match, I believe most sites are like this. The Juice is not worth the squeeze. Good luck!

I’ve used Match.com several times. I had to say that this website is horrendous. It has so many issues especially customer service. You cannot get answers to anything because there’s no one to talk to. The emails are one-sided and you’re not getting what you’re paying for and they don’t care. They just take your money and say, "Oh we don’t we don’t refund. We don’t do refunds". I set my mile image at 50 miles.. All I’ve gotten a people from all over the state of Florida, which does me absolutely no good so I basically wasted my money on this site so I would not recommend this to anyone. Save your money.

Match.com will only disappoint. They steal your money and do not stand behind their service with any form of support. Clearly, I am but one in an extremely long list of customers being ignored by Match. How could I have been so foolish to pay for a year-long subscription with such a bogus company? I receive E-Mails informing me of how many likes and messages I’ve received but I’ve yet to be empowered to see or read profiles and messages. I’ve spent the last 2-months attempting to get access to the account with no success whatsoever.

It's full of toxic people, most of the profiles are fake, and they just want you to pay more $$. You'll have better luck and save money trying to meet someone at Applebee's. And the people who do respond to you are nuts. One woman told me to call her, which I did, then she went off on me saying she was at work and making these weird accusations. That was it after that, save your time/money, again full of toxic/fake people. AVOID.

I was on Match years ago and it has changed for the worst big time. There are people and profiles listed that are not even members and most of them that are members are information. Seeker are scammers. You tell them you want an age preference between 50 and 70 and they flood the page with people that are either younger or older than what you were looking for. I have a endless Emails people trying to get information from me that is sensitive for financial reasons. I can honestly tell you that Match was good 10 years ago. I dated a few long-term relationships. It is absolutely atrocious now, I would not recommend anybody to this site. Save your money. I’ll be canceling my subscription and finding a new site. They are ripping you off.

I signed up for a six month subscription with Match.com and met someone. I went on the website and canceled the membership. On 08-05-2025 my card was billed over $166 for another six month subscription. I tried to call match but was unable to reach anyone. I tried to log onto the site but can’t because the email address I used to sign up with is no longer being used by me.

Total rip off. My account was locked before I could even get on it! Can not contact a person. On get a bot says the same thing with ideas to fix problem. But when you are totally blocked that is no help!!

I get approached by women who are obviously from other countries. This site is full of scammers and Match doesn't do anything to vet them. I give this site a rating of a "1." I have to take the time to sort out whether or not these are real and honest people.

Absolute terrible customer service. I signed up, paid and have never had access to my account. I don’t want my information out there and I can’t even get in to review it. Filled out several of their requests, chat with customer service is the absolute worst. It just spews the same information and doesn’t address your issue. I think it’s terrible my info out there and I can’t edit or do anything.

I am no different than the majority of reviews here. Match has a rating of 1.1. If there was a zero rating their rating would be 0.1. I suggest everyone that has ever paid for a subscription call your banks, visa departments and tell them they should stop processing charges from Ourtime, POF and Match which are all owned by Match. As well let's all flood all 3 networks with numerous complaints to keep them busy looking at complaints as they don't look at reasonable complaints. They hired a doughhead in Feb 2025 as CEO at $800,000 and he is more terrible than the other doughhead. Never give MATCH, POF or OURTIME another penny. They are all LOSERS!

I am a 75 year old widow without huge digital expertise. I got "banned" from the site before I had even finished uploading everything and answering their questions! There was nothing scandalous in what I was posting, so I suspect a technical error occurred. I have contacted their supposed Customer Care via email, the only way available, and been told I am simply banned and they will not even correspond with me again. So disappointing. What a lousy company!!!

Match.com is a scam. Customer service is a joke. Don't ever use the site. I sign up by mistake and within seconds I requested a refund. No way they said. I never did anything on the site. These people are terrible!!!

Match.com coupons are a bait and switch. Do not trust them. After continued errors in trying to sign up I contacted their customer service which is bot driven and could not answer my question as to why I was receiving errors. After several requests for a live agent I finally received a canned email response well after my coupon expired. They sent me a new one but with only 6 months at the discounted price not the full year as the previous coupon allowed. Again the back and forth with the bot and canned email reply. I never received a result. When I tried to sign in again there was an error message that I must contact customer service. Enough, I give up! I told Match to cancel my account remove, my photos, and reply to me a confirmation that this has been completed. No reply. Relationships should start with a best foot forward. This is their example of relationships. Go elsewhere. Do not start or stay. A bad relationship with this company.

Fraudsters. Scammers. (I am talking about the company) Match.com. Do not give these guys a penny. They are a fraud. Buyer Beware. They will block your account and steal your money. Happy karma exists. These people - whoever is responsible for this scam system will be paying with a high cost that is beyond - sucks to be them.

I am just beyond frustrated after multiple emails directly to Match with no responses. It’s sadly become a monopoly, leading you only to advertising for other similar sites, all owned by MATCH. We all should get smart and beware. Easily tricked into another portals.

The customer service is non-existent. I have been blocked from my account with a phone verification problem and nobody has solved the problem. The meter is running and nothing. Buyer beware. There is no customer support, only online bots. How do they get away with it. Look elsewhere.

Match.com is a big scam, I purchase a premium membership I got over 100 likes when I like some of the profiles they disappear. This site has a lot of fake profiles and married men who are looking for one night stand. What a waste of my hard earn money. If I was looking for one night stand I would go to a free site.

I signed up last Sunday afternoon, did my profile, paid for a 6 month subscription, used the app a little on Sunday, then Monday morning and in the evening, started talking to one person, then used again Tuesday morning, in the afternoon couldn't log in. I sent several emails to support team. Until now no answer back. I want to know what happened because I was barely there, and now 5 days later no help.!!

I have tried Match.com only to receive messages from obvious scammers, men who live thousands of miles from me, no response from any 'likes' or messages I send and endless emails from match claiming transparency when eliminating profiles.... Waste of money.

Match does not pay any mind to your preferences. I do NOT date ** women. Yet their recommendations were full of ** women. I do not date anyone younger than 42 or older than 55. Guess what? Full of them too. I did meet someone. We are talking. She is questionable. We took things off Match due to their insane money grabbing tactics. We were very limited on communication even after platinum Membership.

OMG…. I have been a Match member on and off for sometime. I now bump into scammers like every other day! This is sooo bad. Usually it’s not that bad on a paid dating website. Please be cautious about scammers when using Match.com.

I did enjoy browsing through, although nothing came of it. I tried to call their 800 number to question a charge that was made after 6 days of a previous one. When there was no one to talk to and only directed to simply email, I called my bank to put the charges in dispute until I received an explanation. I was immediately banned and removed from Match for behavior that violates their Terms of Service and Community Guidelines! Apparently, you cannot question a charge or ever expect a refund. This site is one big scam that just lives off our subscriptions!!!

I’ve been a member of Match for over a year with no results. The other day I went into the app to see when my membership expires so that it doesn’t automatically renew and cost me more money for nothing. That afternoon I went into the app and I had 50 views of my profile (I’ve never had more than 3 or 4 at a time) and 5 likes all from hundreds of miles away. Does this sound like a scam to you? It does to me.

I joined and noticed almost no views, though I live in one of the largest States and cities in America. Seems almost like I'm frozen. I emailed Match with little to no response and seems as though my account to Match is set up in another Country and I believe it's Australia. I've chatted with others who said they had the same exact experience and can't get the issue resolved. I left my phone number, they have my email but make no effort to contact me. I don't recommend Match.com.

Worst dating experience. There is no customer interaction and the response comes after days of screwed relationships. Charges are premium but services are worst. They don’t deserve a high google rating, this is big trap. I will never ever join or try this app again nor recommend to anyone else.

I joined and immediately started getting matches. I soon found most were scammers that disappeared after a brief exchange of messages and after I refused to go offsite or move quickly to provide my number. Then the real fun started: I cancelled my subscription literally same day I subscribed then read that you have to contact Customer Care to request that your data be removed but I couldn’t access the site as my subscription was cancelled. I then got an email from Customer Help saying my account had been reactivated, basically so I could ask to cancel AND DELETE my data.

Customer service at Match.com is nonexistent. Very hard to find a phone number to contact anyone and if you use chat, you never get a response. The site is full of fake profiles and scammers. Do don't waste your money.