Facebook Reviews

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About Facebook

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Facebook is a global social network launched in 2004 that integrates advertising and business tools for user engagement. The platform enables users to connect, share content and communicate through various features like messaging, photo sharing and groups.

Pros
  • User-friendly interface
  • Wide range of features
  • Regular updates and improvements
Cons
  • Frequent technical issues
  • Slow customer service response

Facebook Reviews

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    Page 7 Reviews 840 - 1040

    Reviewed Aug. 6, 2014

    For months now I have been reporting ** pages and timelines, and either they get deleted and restored, or the report comes back that the content did not violate Facebook's terms, and it clearly does! There's pages called ** In A Sock on facebook of nude men with socks on their privates, something teens do not need to see, it's a public group. Facebook did start deleting pictures, but James ** who created the page keeps putting them back up. All Facebook did was ban, and ban, and ban, never remove any of it. He was banned for 30 days as he posted last time, however he uses his phone to keep posting more nudes. Why is Facebook not taking responsibility, and why is there no phone number or working email for them? I think it's time for a group lawsuit, Mark Z needs to spend his money to get real people to speak to and to remove this garbage!

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    Reviewed July 24, 2014

    My ex-wife is posting hate speech, slander and libel on Facebook against me. I have copies of what she posted and have tried to contact Facebook but it is proving to be impossible. The complaint department at Facebook wants a direct link to the hpp-with 500 characters following it. I obviously don't have access to it; why would my ex-wife allow me to see it directly? I tried sending an email to the Facebook site but it was returned stating that it is "a channel we don't support". Is there a government agency or anything where I can get a response? I tried contacting the FCC but they are deeply in bed with Facebook too. Is there anyone with a pulse actually running Facebook? It is a shame that we now live in a world where one can publicly excrement in my garden and I can do nothing about it. Facebook has a long list of rules and regulations regarding the use of their site. Do they actually enforce these rules? I would like them to at least look at my case and determine if my ex-wife's postings should be pulled.

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    Reviewed July 24, 2014

    I am a paid advertiser with Facebook. For the last few months, Facebook keeps removing my likes which is now over 200 take away. Why I paying for advertising to get people to my Grip On International Facebook page only to have them removed. I think it is Facebook's way to get me to spend more on advertising. PLEASE stop removing my likes as it makes me look bad to my followers and I have lost considerable business.

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    Reviewed July 16, 2014

    I have had many issues since being a member and have left feedback with them more times than I care to remember. There was never anything resolved. There is no way to talk with an employee of Facebook. Many times I post things that disappear moments after appearing on newsfeed. This happens daily. I re-post and re-post. It's almost like someone is messing with me on purpose. I have complained with my feedback about this but it still ongoing. I have given up almost altogether trying to post as it does no good. I have been wondering if others experience the same thing.

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    Reviewed July 1, 2014

    Regardless of privacy setting, FB will post your picture, etc., on internet. They have right to invade your privacy. Scammers have FB acct & troll for victims Phony Dr Oz ad for weight loss pill $6. People c/o they gave CC# & up to $250 taken. I got 7 scam by 1 with FB acct! FB deleted.

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    Reviewed June 21, 2014

    Facebook block my account simply because someone report my account under timeline under message tab report and Facebook block my account without giving me a chance to verify my account or any good reason. I have try to message them back many time regarding this matter, no response at all. I even submit my photo ID... Still no response. They claim that my Facebook profile name different from my photo ID as I try to tell them that I don't feel comfortable exposing my real name on a social network but this is my account... as Facebook must understand and respect user's privacy under the privacy acts online. Still no answer...

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    Verified purchase

    Reviewed June 19, 2014

    I have got hacked a lot of times so I need to put a new recovery code each time I got hacked. Now the Facebook is telling me that I can’t use too many codes and to try again later. My main question is, how much time should I use to put another code. How much does they mean by the word later?

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    Reviewed June 17, 2014

    We had over 1,200 "likes" for our page. Now, we have around 900. I read online that FB deletes the "likes" to encourage you to boost your page posts, so they make money. Anyone with similar experience? I've stopped boosting posts, which I'd been doing pretty regularly, since this may be their M.O.

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    Reviewed June 5, 2014

    6 days ago FB blocked my access to posting on FB, messaging family & friends. No reason given, no idea whatsoever why. I had posted photos of my retirement party. Then, hours later, "boom" no access. When I try to post I get a little box saying that if I think they have made a mistake please let them know. "Letting them know" does no good whatsoever. No response. Supposedly this block was to last, at worst, several days. Well, it has now been six days and since I don't know why my account is blocked, I have no idea, if my account is ever restored, how to avoid this Draconian punishment in the future. It is laughable and tragic at the same time that a "social media" company is so unresponsive to its customers.

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    Reviewed May 31, 2014

    I had my purse stolen. They stole my identity, opened credit card account, applied for cash loan, took money out of my checking account. Equifax did nothing. I changed bank account numbers, Visa card, phone number. On Facebook, little did I know I had 3 accounts of me. Try to fix that too. You might as well go to Dentist have all teeth pulled. We had a good friend who found out his wife was having affair. He too tried to get it off Facebook so all his friends wouldn't see. NO luck, he committed suicide. So they may say these is a great social site, but for some of us our credit and lives have been destroyed.

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    Reviewed May 13, 2014

    I tried posting in my group forums in which I am the administrator and my post was rejected. A pop up came up saying I am temporarily blocked. The pop up then said to email us Facebook if you feel this is an error or are not satisfied with this action. I email them letting them know I had not posted anything nude, disrespectful, or lascivious, also asking why my privileges had not been restored nor acknowledged. I feel it's a violation of my constitutional rights.

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    Reviewed April 10, 2014

    Facebook allows adult comedy and I replied with an adult comment to a funny post. They tried to punish me by banning me from posting for 12 hours. I told them they are not my parents and I don't need Facebook and told them where to put it... Case solved... Facebook allows such pages but if you comment something dirty as they do, someone gets offended and reports you...

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    Reviewed April 7, 2014

    Here's the situation. I'm an writer and actor who knows a lot of people out in the world, not to mention that I have a following because of my work. I never solicit friend request from strangers but Facebook claims that I have and banned my page for 7 days. First I am a grown man and really haven't been punished since I was a kid. Second, the allegations are unfounded and I really am resentful about that. Third makes me wonder who these Facebook police are going around looking at people's pages and banning them. What else are they looking at and making assumptions on? Seems to be major violations of privacy there. Maybe that's something that need to be brought to the forefront. Not happy about this at all.

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    Reviewed April 2, 2014

    I was told by Facebook that the post included violated the Community Standards policy. And I have read them several times and could not locate the violation.

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    Reviewed March 16, 2014

    I belong to several lifetime global organizations both religious, spiritual and non-profit philanthropic missions, where the need to connect with other members, some that may be long time acquaintances, others only by common ground connection necessity. The new social media paradigm insists that such connections be done through social media. Facebook's robotic filtering of 'unanswered requests for short periods of time' (as if everyone used Facebook 24/7 and daily answered every single post and friend request), not only blocks users from sending requests, 'way too often,' but such blocks interfere with the flow of the very paradigm they have created.

    I suspect for this reason Facebook will be highly superseded over the next few years by a new breed of less security conscious social media networks and that their Stock will plummet. In the meantime, can someone get a message to Facebook CEO Mark Zuckerberg, that we are not happy with the way his people are managing the whole thing? This of course opens that door for other networks, such a Google+, to take over Facebook's audiences.

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    Reviewed March 3, 2014

    Facebook continues to allow anti-scamming groups to steal my photos, harass and bully me. A group called scamming scammers is responsible. They even made a page about me and Facebook will not take it down. They have threatened my life, made videos about me and post on Facebook.

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    Reviewed March 1, 2014

    Facebook have now suspended my business Facebook page which is affecting my business networking ability after advising that I owe them nearly $50USD for ads that I supposedly requested be run. I have sent a number of emails to their complaints dept & have received two generic emails advising that my account wasn't hacked and until I pay the money I owe for the ads my account will be suspended. I did not request any ads to be run, I have not worked in over a year now and do not have the resources to pay for even the smallest ad charges & would not use this resource as I do not trust online payment options.

    Why would I request to be charged in USD when I live between Australia and Portugal? As I advised them, my computer was stolen from London around the time of the supposed activation of these ads. On the generic emails, they told me on both occasions how to stop the ads but I do not have any access or authority to do so. They are advising that I have not put my credit card details on the account to pay for the advertising. Wouldn't this have come up at the stage of the supposed request to run the ads.

    Facebook have been negligent in the dealing with my business account. I am concerned about these charges & would like to have my account reinstated, the account cleared & an investigation into how this has happened as a matter of urgency. My business account has now been down for too long.

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    Customer Service

    Reviewed Feb. 20, 2014

    Facebook charged my bank account $2.99 for some game play for the game Wicked. The $2.99 shows on the payment screen of Facebook settings. They have a dispute number that does not go anywhere, just gives prerecorded step by step for refund request. It only lets you complete the request one time blocks you from resubmitting. Tells you that they will respond in 48 hours, and they never do. Now they will not respond, nor credit the money they took and got nothing in return. I am quite sure this is not the first time this has been done. I realize $2.99 is ridiculous but it is the principle involved.

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    Customer Service

    Reviewed Feb. 13, 2014

    I am the family genealogist. I am trying to locate my family from Henderson, NC. Of course we all may not know each other. Facebook keep blocking me every time I send a friend request, yet they continue to allow strange people send me messages about wanting to hook up with me. Facebook won't answer any of my messages that I send to them. They also find a way to have other companies that I have searched over the internet pop up on my page trying to get me to buy from them. Facebook continue to send games to me even though I sent them tons of messages asking them to stop. I was told that when a friend likes a game it is automatically sent to all their friends. How can they force this on me but won't let me find my family? Is there a way to start a class action suit against Facebook for illegal blocking?

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    Customer Service

    Reviewed Feb. 8, 2014

    When trying to answer security questions on an iPad, they are cut off and so are the answer spaces you are supposed to fill in. I am always locked out.

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    Sales & Marketing

    Reviewed Jan. 23, 2014

    I would like Facebook to evaluate their advertising and what is offensive and inappropriate to their audience. I do not appreciate logging into my Facebook account and seeing Ellen DeGeneres sucking face with another woman. For what purpose? Insulting!

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    Customer ServiceStaff

    Reviewed Jan. 11, 2014

    Facebook does not have an ethical manner in determining the actions it takes against its users. This is an abuse of the very essence of free discourse. A person by the Facebook name of Eric ** complained because he didn't like the way he was responded to... Nothing about my response to him reached a level even CLOSE to that of being a rational reason for being removed for 12 hrs... or at all. Here it is in its entirety.

    Eric it's pretty ** simple... even you should understand it. Anything that does not go towards maintaining our government and its required tasks... and is taxed beyond that rate for the purposes of affecting a "better outcome" for others... is the theft of MY MONEY.. or of MY outcome. I do not owe you or society around me the fruits of my labor... my mind... my innovation or invention. Nor does it owe ME its efforts.

    You confuse national interests with social engineering at the hands OF our government... by way of taxation.. and then have the brainless balls to call it "fair share"... What I do owe is the agreed upon amount (based on our progressive tax rate) required for governance, police, fire, military, infrastructure, environment... NOT so that someone else can feed their family or keep a roof over their head.... That is theft in the name of common good... Done with the idea that it is for our own good.

    This is as centrally unethical as it gets... It just has a 'feel good' attempt at justification. But you haven't the depth of understanding of the philosophy OF taxation... to grasp that fact. You want our government to be your brother's keeper... THAT is not its purpose.

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    Customer ServiceSales & Marketing

    Reviewed Jan. 9, 2014

    FACEBOOK HAS NO CUSTOMER SERVICE! (As a $100 billion company, they can afford a phone number!!) A mad ex-employee deleted me as an admin and subsequently deleted the business FB page that I had spent thousands of dollars and 3 years building. I tried EVERYTHING you mentioned here plus more and nothing helped. I tried every option suggested on the Facebook's help page, and every idea mentioned on every relevant forum I found on the internet. I sent over 10 emails to Facebook to every email that's published for them, and in return, I receive 2 generic emails sending me to generic help pages that were no help at all. Even though I have paid FACEBOOK hundreds of dollars in advertising and but countless hours, days, and years into building a following, they would not hep me AT ALL.

    I sent them all the proof they could ever want, copies of my business license, proof that I paid for all the advertising for the page, etc. and they completely ignored me. I HATE FACEBOOK. Here's one tip I learned from all this: Don't ever give FB a penny of your money because they can delete your page at any time for any reason and they have ZERO customer service even if you are a paying customer. There is NO PHONE NUMBER and they won't even give you the courtesy of an email that answers your questions or offers and sort of assistance. I'm seeking an attorney to represent me in a lawsuit against Facebook.

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    Customer Service

    Reviewed Dec. 21, 2013

    I choose to change my password every 6 months or so for security purposes. A week ago, I tried to change it and it hasn't been successful! What happens usually is they give me the code on the phone, I put it in the box and I click continue. What pops up is something that says error, we will fix this later and they say the code is invalid to get another one. I do and the same error pops up and I have to get a third code. Then they say I have tried too many codes, please try again later! I have been trying again for over a week and it still says they have an error! I haven't been able to get into my account now for over a week and all I want to do is be able to change my password without all the errors! Please, can someone help me!

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    Process

    Reviewed Dec. 6, 2013

    FB has blocked me 3-4 times for contacting people (They Say) I don't know. Face Book is the program that says "These are people you might know, invite them," blah, blah... If you ignore their suggestions, I still get blocked. Everyone I communicate with I either went to school with, or know here where I live, i.e., family. When you try to complain to FB - there is no way to QUESTION THEIR AUTHORITY. You get blocked for 2 weeks, 3 weeks, and then 30 days. FB ultimately blocks you for 30 days, then completely! During that time - there is no way to contact them and ask that they purge you from their Program, so you wait, and wait and wait. Has anyone else had this problem... What do you do? Go to another Social network program, complain to the BBB???

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    Customer ServiceStaff

    Reviewed Dec. 6, 2013

    I realize that Facebook can do whatever they want to with their social site. However, they have suspended me and it was supposed to be for seven days but it has been two months at least. Also, they stated that my timeline would not be shown and they are showing it and allowing my friends to post. Facebook also sends me notices that I have posts and I should reply but since I am still suspended, I can't reply nor disable my timeline or cancel my own membership. They are stealing my pictures, posts, and information without my approval or control. I have tried and tried to contact their administration or employees but I must be logged in to do that.

    They just won't communicate with me. They just continue with their accusations and implications that I am supposedly looking for a date or wanted lots of friends or other ridiculous rude comments regarding my character. They showed a list of people that they accused me of stalking and it is just old friends that I grew up with and supposedly didn't recognize me. I just want to disable my account. My page is **. If you go to that site, you will see that it is still up. I consider the way they are treating me unprofessional and grossly abusive. They should at least allow me to contact them.

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    Customer ServiceStaff

    Reviewed Nov. 11, 2013

    I use Facebook mainly for playing games, and 99% games on Facebook require interactions with other players. Most require that you have to add them as contact in order to have them as 'neighbors' to help each other to progress in the game.

    When these gamers add other players as Facebook contacts, they are prompted to answer if they know the person they are sending request to, outside Facebook. Most people either do now answer this or they select 'No' being honest. Answer 'No' sends a complaint to Facebook's automated system, which then, after a certain number has been received, sends out an automated message to Facebook users, advising them that they have been blocked from sending friend requests to people they do now know. First 7 days, second 14 days, then 30 days, with threats of a permanent ban from sending friend requests.

    Some problems with this situation: 1) Facebook is not honest in that they have not been open and advise people that by clicking 'No' they are sending a complaint. 2) Facebook accepts Money and lets Game developers use Facebook as a platform for gamers to play their games. 3) Games require player to player interactions. 4) Players do not know people outside facebook (mostly). 5) Facebook unfairly handing out bans without justification.

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    Customer Service

    Reviewed Oct. 29, 2013

    I reported and complained to Facebook about a video that I watched on Fb which had left me very disturbed. The video of a woman being choked and then beheaded had no warning of its content. This video is vile, disgusting, very disturbing, immoral, and so very wrong. I reported it as containing graphic violence, then sent in a complaint and the reply to the complaint was: "It was found that it doesn't violate our community standards"???? OMG! The video is disgusting and upsetting to anyone who watches it and should not be allowed to even be put on Fb. How can they say it does not violate??? It has violated my mind and not just mine. Something needs to be done about videos or images that are on this site.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 23, 2013

    It has been two weeks now and I have completed all requests, details and other regarding my account and can't seem to find anyone to assist. I have spent over $300 last month alone in advertisement on Facebook prior to being shut down and for you all at Facebook to ignore my pleas is an absolute shame! I had another friend that was shut down and FB seemed to be able to help her so I don't know what the problem is with getting my account turned back on. I had sent countless emails through the HELP page, filled out the appropriate forms, sent in ID and other relevant details to include the error message I continue to receive when I try to convert my timeline and I am appalled that it is being ignored! I am so upset that they could take my money for advertisement and still have my account details on file, send me emails saying "you haven't logged in in 20 days" and more that I am sick yet not a freaking soul can respond to my pleas! SOMEBODY NEEDS TO CALL THOSE OF US THAT HAVE OR DO SPEND MONEY ON YOUR FREAKING SITE! This is a ** JOKE!

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    Customer ServiceStaff

    Reviewed Oct. 18, 2013

    For the last three days (occasionally), there will be many hours when every time I enter a comment on someone else's thread or make a post on my own wall, I've gotten a window that comes up and says that my comment has been flagged for abusive content and asks me either to report why I think it is wrong or enter a code to have it posted. NONE of the things I've written have been the slightest bit abusive. Even the word "test" posted on my wall makes this window open. I've reported it to FB many times now, of course with no response. With a billion users, I know they will never respond. I rely on FB for business and social planning and I am beginning to not trust them anymore.

    I really liked the service up until this week. As an aside, Google also blocked my computer yesterday from accessing my Gmail and their other services like the search engine (I will file a complaint about them under another review). It's making me paranoid. These companies are too big! And with the cooperation they give to the FBI, CIA and NSA, who KNOWS what they are up to. If I've done something wrong, I deserve to be investigated or spied on, but I am an innocent man who lives a good straight life. My fear is them making a MISTAKE and ruining that life. Any other people feel my frustration?

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    Staff

    Reviewed Oct. 14, 2013

    My cell number has been given out to many men across the country by "Erin **". (**) These guys are looking for an 'escort.' "Erin" claims on her FB page that she is co-founder of Exquisite Air Charter, but I've contacted Exquisite Air and she is not associated with them. In fact, "Erin's" banner image shows a jet from a competing company (Jet Suite)! I don't know where she got my number or why she sends it out to various people, but it's gross, disruptive to business (it's a business cell, so I can't easily change the number), and just plain wrong. But I have been unable to stop her and unable to successfully file a complaint with Facebook. My number is given out in private messages, not anywhere on her page, so FB doesn't see it apparently, but I have copies (see images).

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    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 9, 2013

    Facebook has logged me out of my account for the fourth time in about 2 months, and refuse to let me back on for 24 hours, claiming there is suspicious activity from my account. What this means I don't know, but I do know if they're trying to suggest I use Facebook unlawfully, then they're wrong. This recent time, I've been told by Facebook I have to wait 24 hours to get back into my account. I wait 24 hours only to be told I have to wait yet another 24 hours. I waited the next 24 hours and tried to log in again. Facebook requested my personal mobile number so they can send me a confirmation code which they did. They then asked me to enter the code, which I did. Then I was asked who I want to share my mobile number with on my account (I don't want my number on my account and never have it on!)

    I selected "only me" then hit continue button, then only to be told there's a temporary issue and I should come back later. I came back later and was told to wait another 24 hours! Facebook was happy enough to confirm my mobile number and show it on my account (which I don't want!) but won't allow me back into my account. Are they selling my phone number and other information off to 3rd party applicants and not allowing me onto my account so I can't do anything about it? This is my personal problem. I however also have friends who have experienced unfair treatment from this Facebook.com website whereby they have teenage daughters (13,14,15 years old), who have received sexually abusive messages from strange followers.

    When my friends have reported the abuse to Facebook, they received no help in getting the abusers off Facebook and, in fact, were told in feedback emails that Facebook security doesn't see the reports as worthy of investigating hence no action was taken against the weird and creepy men who have been harassing their children! Also, Facebook doesn't adhere to its own terms and conditions. It says you must be 16 years of age or above to join. Then it recently changed to 13 years of age, and now there are children aged 8, 9, 10, etc. using the site.

    Facebook requests to have such accounts reported but when doing so Facebook takes absolutely NO action against it whatsoever! Something else which concerns me is Facebook's ability to spy on every single thing anyone does anywhere on their site or the internet in general! Facebook claims to take the safety and privacy of its users as seriously as possible yet they contradict themselves by tracking everything you do online just so they can gather as much information about a person to sell on to 3rd party applicants! I knew Facebook was once run and maintained by human beings. I've recently learnt that humans have left the entire operation of Facebook up to an automated moderator system, and god knows what it's been programmed to do, but it sure as hell isn't primary to protect its users.

    Please, please, PLEASE will someone hear my concern about Facebook, its running liberties and every governing body on the internet that can do anything about it seems to be walking around like zombies oblivious to the fact that every single person who has a Facebook account is a victim of a marketing campaign in which Facebook.com is making money by selling people's personal information on to 3rd parties not to mention claiming I am not the lawful Facebook user that I am and subjecting me to constant security scrutiny. Facebook is the biggest spam and spy program in the world as far as I and others can see, yet no one else can see this!! Is there anything that can be done about Facebook? Or is it above the law and cannot be investigated?

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    Sales & MarketingStaff

    Reviewed Oct. 9, 2013

    MY HACKED AND HIJACKED FACEBOOK PAGE - Is Facebook really going to let a hacker take my page? This is a page I built from scratch, now boasting over 600,000 likes and almost 5 million people "talking about it"! Now he's posting spam and ruining a page it took me over a year to build. Now he has now also taken my secondary page which had about 800,000 people "talking about it" as well.

    I have contacted Facebook over and over again. What do I have to do for you to investigate this matter? This guy hacked and took over my page, was blackmailing me into letting him be part of my page and all Facebook has to say is "Our records do not show any suspicious activity on your account." I have change my password several times! I ran computer diagnostics to see if I had spyware in my system. I even changed over to a different computer. BUT HE IS AGAIN IN CONTROL OF MY PAGE.

    The thing is, even if you or I were able to successfully remove him as page manager (which he made himself under an assumed ID), he would come back again under yet another name and takeover my page again. My other admins and I all have proof and supporting documentation that he has hacked MY page. He actually tried to blackmail me into letting him be an admin. He is not only a liar and a thief, but a blackmailer as well. Facebook needs to give me MY page back, find a way to secure people's pages and bring this hacker (I know who he is and I believe he has hacked many other pages).

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    Punctuality & Speed

    Reviewed Oct. 9, 2013

    I have no idea why FB put my account on hold for posting. I tried to get their explanation on why they did that right on the first day that they put my account on a time out. Unfortunately, it's been a month now and they still haven't lifted up the time out. I go and posting stuff on certain pages because I feel that I do have the right and I do no disrespect any one's opinions that may contradict mine. FB said that my posts have been abusive, and then someone reported my account that I posts ** or nudity on my posts. Which was a total lie... I do however report some posters because some of them suggested to beat someone's kid with a belt or suggest that a certain person commit suicide. I reported those accounts then FB answered me back by saying they don't find those certain comments violates their rules and regulations. And I know those comments are still posted because FB didn't take it down.

    Can you believe this FB circus... I love to posts my comments and I know what I should not posts. But it just irks me that disgusting posters are still there and mine was taken down because someone reported me. I notice that some posters that don't agree with me or I butt heads with are the one who have been targeting me, are still posting vile comments on others. FB is not being fair to whoever they want to give time outs or banned them forever... smh. I wish there is a way to make this FB BS go away. It's irritating, disgusting and just plain old stupid.

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    Customer ServiceContract & TermsStaff

    Reviewed Oct. 7, 2013

    I have a troll or a stalker on this page. Every time I post something there comes the bigoted, bullying troll, ready to report my comments. My latest comment was that a certain personality in a reality show should "stop chewing the same cud she just spit out". Well, needless to say, I was once again blocked, for "violating the terms of service". Really? Does anyone even have a clue what the expression means??? It means to stop pondering and wondering on the same subject over and over again... The idiomatic expression chewing one's cud means meditating or pondering; similar expressions such as "he chewed that over for a bit", or "chew on that!" I am so tired of this troll, have made reports of her numerous fake pages, all under the same name, but because they are pages, she gets away with it, and she or he uses the pages to harass and troll.

    I have reported that I do not agree with the ban and I get an automated answer. Well, I am starting to believe that either this person is a hacker, or this person works for Facebook. Either way, I will get to the bottom of this... Really sick and tired of being singled out... I have had a comment reported for nudity and ** by the same person when it did not contain any such material and was banned again for the same amount of time. I think we need to take Facebook into our own hands, take it away from the jerk that founded it and make it something it should be. A place of safety, not one where you cannot post anything unless it is being trolled for unjustified reasons. I, for one, have reported comments which have explicit language in them, also pages that have clear cut pics of ** or child ** and have had the response that they are not going to remove these since "they did not violate the terms of service"... Really ???? Facebook needs to be placed in the trash..... I am definitely having a sight policing my page and I have already contacted them in regards to this idiot that keeps harassing me. I am all for creating a coalition to ban Facebook forever.

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    Reviewed Sept. 19, 2013

    On 9/17/13 I posted to a thread on the Facebook page No Hope for the Human Race. My comment was that basically I disagree with tailgating, those who tailgate can be held accountable in accident situations, and my solution to tailgaters is to engage my wiper fluid as over spray almost always lands on the windshield of the car tailgating me, which disorients them long enough to get them to back off. A man by the profile name of James ** (Desertfox) replied to my post with the following:

    "All you have to do is swerve to the right to prove that you were cut off and couldn't break in time. When the damage to your car is on the front, left side and the damage to the other car is on the right rear side. Who do you think they are going to believe? Hell I drive a 76 Jeep. My bumper is 1/4 inch channel steel that is bolted to the frame. I have never even slowed when brake checked. Though it rarely happens. The way I see it, if you are too stupid to get out of my way and stupid enough to brake check me when I insist, I will pit maneuver your stupid **.

    I am very good at it. Believe me when I tell you that clean, unpainted steel leave no provable trace on your plastic bumper. You will be too busy trying not to die to get my license plate number, and no one is going to believe you anyway. So ** you. Be a courteous ** driver and get the ** out of the way of people who just want to go a little faster than you because refusing to do so makes YOU THE ** IN THAT SITUATION. Right up until I PIT you. But then, I admit it, I am an **, you shouldn't have ** with me, **."

    I felt threatened by this individual so I blocked him, reported his message to me to Facebook who so far has done NOTHING, and reported it to No Hope for the Human Race who sent me the following message:

    "If you have reported the user's comments to Facebook and blocked the user you have done your due diligence. That is about all that can be done. This is not a police matter nor is it a matter for us to deal with. Facebook has a policy that if one of their users feel threatened by another user to block them and report them. So, if you have done that, then there is nothing left to be done. Our page is not responsible for your feelings nor his actions. You have taken it upon yourself to do what you felt was necessary so there is no reason for further discussion on the matter.

    Please stop messaging our wall about these matters. Once you have taken action and reported/blocked a person you feel threatened by, if you continue to feel like you need to babble on about it, seek counseling. Discuss it with a therapist, a trustworthy friend, a psychologist, or a loving parent/relative. Our message box is not the place to carry on about problems you have already solved."

    I have also contacted my local police department where I received assistance, understanding, and care!

    UPDATE: 9/18/13 After filing a report with Facebook regarding this issue they have refused to take action against the page or the individual claiming there is no misconduct or hate related to this issue and does not violate Facebook policy.

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    Customer ServiceStaff

    Reviewed Sept. 15, 2013

    I had a Facebook account for years, the same one. Never had any problems. Then get hacked. Then block the ones who hacked me. Then next thing I know they make a fake Facebook account of me saying rude and wrong things not only about me but my kids. I leave a message to Facebook and then I get a ban for 12 hours, 2 days ago. Good thing I made a new one and got my friends over. If this doesn't get fixed, I know for one, my kids and I will just tweet - at least they look into both sides not block the wrong account and keep the fake with my kids and my pics for them to do god knows what with.

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    Staff

    Reviewed Sept. 10, 2013

    Please note that am frequent user of Facebook and recently join one community by name of Khukhrain. Initially all was going good, until one community member, Satish **, started cheap comments on my wall posts and sending cheap msgs to my Facebook account. I tried to tell him to stop making cheap comments and also tell about his comments and msgs to one fellow member who warned him to stop and limit his comments. However, Satish ** did not stop and keep on sending cheap comments and messages.

    Yesterday, the fellow member lost control and told him angrily to stop and demand admin to react, and we've been told that admin, Mr. Ankur **, is not available and will take action once he will be. Today Mr. Ankur ** did commented but comment was "I am not responsible for anyone's comments and posts". According to Mr. ** girls and ladies should not put posts and share their mind as it provoke men to react like this.. And if they are reacting we should face the consequences rather than complaining.

    The said Satish ** has left the community out of scared by fellow member outburst.. The fellow member left the community because of no action by admin and I would like to have justice either by FB authorities or legally and by Human and Women Rights activists. I would request you to take action and ask the community admin to apologize on FB and community wall post else will have to make complaint. By your help it will save time and Facebook prestige and our dignity as well. So kindly make note of this as complaint and take some actions. Looking forward for your response.

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    Customer ServiceStaffReliability

    Reviewed Sept. 4, 2013

    On 8/23/2013 I had just gotten home from my 45th high school reunion, got on Facebook; they sent me a very long list of people I might know. I went through the list to find people from my class who did not make it to the reunion. When I tried to log on the next day I had been suspended for 7 days. No problem except before that day I got notices every 4 to 7 days. After the suspension I was sent notices every day except Sundays. I am now serving the 12th day of a seven day suspension. Isn't this harassment? Now my problem is I have a lot of cousins that I stay in touch with on Facebook. I don't have their email addresses. I am sure some of them are wondering what happened to me because I used to be on every day. I believe these children running Facebook need to have lessons in manners and math because obviously they cannot count. Luckily if there is some way to get some kind of justice out there I have the entire timeline on my email account and I wrote it up so I have it printed out! What happened is I am still not allowed to log in and view my page, even though they say I can.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 28, 2013

    I was on a website for a Governor in another state. I called him an ** maybe I shouldn't have been so verbal about it but it's the truth. I was blocked, really, boo hoo hoo. When you are in the political arena you take the good with the bad - if you can't take the heat get out of the frying pan. I won't take it back. It's not like I can't go to other sites and state my opinion. The other thing, Facebook lets trolls out there all the TIME - they state what they want no consequences. Actually I figured I would be blocked once I posted what I said, oh well. And no way to contact Facebook. We need to start another social website, shut Facebook down. I know it can be done then see what Mark Zuckeberg thinks of that. They don't care about the individuals out there. All they care about is the millions they make off their advertisements and we put up with it...

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 12, 2013

    I have been unjustly blocked from sending messages and replying to messages sent to me. I have been further blocked from sending Friend Request to people who have requested to join my Facebook group, "Sno-Fly Worldwide Showcase Of Midges" and being able to add these people to the group. It is interesting that People show up on my Friend's list that I did not authorize. Facebook feels free to send me Friend Suggestions of people I do not know. I continue to be bombarded by spam, **, and Prostitute Solicitations (all unwanted)... I have constantly been hacked. A virus cause my computer to crash and costed me a computer. One of the identified hackers was identified as a Facebook Administrator. I have sent in repeated complaints and e-mails (all ignored). There is a posted phone number for Facebook Administration, but no one answers!

    I am blocked for a 4th time now for 30 days!!! This is all unjust!!! I am now seeking to file a Lawsuit against Facebook and am sure there are those who would want to join in on a class Action Lawsuit against Facebook. Facebook is now asking for my Phone number and more personal information. I have further found Identity Theft tracing to Facebook. Enough is Enough. I use Facebook to keep in touch with family, my Fly Fishing And Fly Tying Friends from around the world, and as a Family Rights Advocate and Activist. I have had to change my Password every week also!!!

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    Reviewed Aug. 1, 2013

    Billed twice when you send message to inbox. 650 543-7818 number for Facebook tells to to go to this www.c.facebook.com/credits and you cannot contact Facebook.

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    Sales & MarketingReliability

    Reviewed July 31, 2013

    I play the Candy Crush Saga game on Facebook daily. I also purchase credits to continue to play without having to wait for friends to send you extra life's. I use my debit card through PayPal for extra protection and when I looked over this month's statement I could not believe how they charged my card double and even triple times so I contacted PayPal and they investigated it and said they could tell there were 119 unauthorized charges of $10.00 each. They keep track by making you give your password before you can complete the purchase and those 119 were never logged in with my password so I filed a complaint. Then later in the evening, I went to log onto Facebook and I was locked out.

    They told me I should have filed the complaint with them not my bank or PayPal but we all know there is no way of getting any kind of help. Before I could access my account, I had to read their threatening letter telling me if I ever file a complaint on them again, they will deactivate my account and let me add when I was contacted by the investigation department from PayPal, I was told that 50% of charges they charge people are unauthorized so that tells me they know what they're doing and they do it where it's not noticed. I would have not been able to personally find all the charges but PayPal found each and every one and it really upsets me that they're getting away with this. There has got to be something we can do. They're running a scam. I warn everyone who uses Facebook. Never put your credit card info on there. If you want to buy credits get a gift card.

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    Customer ServiceStaff

    Reviewed July 29, 2013

    I have had this trouble for over 1 year. I am now permanently locked out, even after sending over 20 emails with my state issued drivers license, a VALID picture, valid name, valid birthday. There is no customer support for a billion dollar social network. I am over 40, uses FB to chat with family only and cannot believe I am once again locked out but this time it's disabled permanently. I have even in the past sent a complaint to the FTC AND ATTORNEY GENERAL'S office in California. I have tried everything. I have never made a fake name, fake account, impersonated a celebrity or spammed anyone. I only have 60 people on my FB!

    I have medical disabilities and use FB to keep in touch with those I cannot visit in person. Facebook will allow ** and all that hate garbage but they will disable the account of a 40 something disabled woman.

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    Customer ServiceReliability

    Reviewed July 26, 2013

    For some unknown reason (unknown to me) Facebook has denied me access. I am still getting messages and alerts, but I cannot respond to them since I can't log in. I tried contacting them through the "Access Restricted (Bad IP) comment box on the page, but the following message is shown under the comment box…"Thanks for taking the time to submit a report. While we don't reply to every report, we may contact you for more details as we investigate." All I get in response is a generic response. Here is a copy of it where they clearly state that they have no intentions of responding to my situation and I have nothing to deserve this restriction. In fact, I haven't even posted anything since the 4th of July!

    “Thanks for taking the time to submit this report. While we won't be able to respond to your email directly, it may help us identify any bugs in our system. You were unable to access the site because someone reported that the IP address you are using to log in is abusive. We may lift this restriction if the IP address is secured. Sorry for the inconvenience. If you're using a proxy, try choosing a different one. For more information about security on Facebook, please visit our Help Center: **. Thanks.”

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    Customer Service

    Reviewed July 21, 2013

    Facebook called me a fake, said I had multiple accounts when I do not. They have demanded my phone number live on my FB. I gave them my phone than made it private, so they disabled me again. Then I started to try and contact them through emails and phone calls. You cannot call them as they put this loud obnoxious noise in your ear. They sent my phone a code so I could prove I was a real person. I got the code, logged in, my account was put back up. I made my phone private.

    I work on murders and missing person cases. I do not want my personal phone number on the web. I took the phone number down they disabled my writing, which is copyrighted and I should issue a take down order! They have my case photos and photos of me. There are tons of psychic not using their real names. I write books under my name and have 3 other locations on the web where they can check me. I am still down. Now they want my ID. Michelle ** is not her real name either! Plenty of Entertainers use other names!

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    Reviewed July 16, 2013

    Facebook told me I was sending scam mail. Anyone know how I can contact them because it is not true!!!

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    Customer ServicePunctuality & Speed

    Reviewed July 14, 2013

    I am an artist that focuses on sensual art similar to what you see on Khajuraho temples in India, but with elves and extraterrestrials, and had been relying on Facebook with contact with friends and family as well as for the exposure of my artwork. It had started about a year ago, where they would remove my artwork and then block me over a 30-day period. I had made up to 5 different accounts to keep in touch and especially when recently my art had been part of the Erotic Arts Festival in Edinburgh, to inquire on how successful my painting has been. This has caused distress, anxiety, mental illness and trauma to affecting my life and exposure and artist recognition of my work that I have become so disorganized in dealing with real life issues, staggering me with art blocks in completing artworks on time, and as well making me lose concentration with my courses where my marks had dropped from 90/80% in my tests and assignments to 20%. It had even driven me to such depression that I had contemplated suicide and attempted suicide, and ended up in hospital.

    Recently, they have gone so bad that they have blocked all four accounts and suspended my new fifth account for not providing a phone number or government ID. From reading and googling about this censorship of Facebook and imposed punishment on people who do not agree with the religio-political corporate ideology of the elitists, it made me feel that I am not alone in this issue. Some of my friends have had issues with posting or adding friends, where they've been given threats and warnings or have been blocked for a few hours to a day or two, which had been tame in comparison to my continuous 30-day block which had increased from a two-three month lapse break to under 3 days.

    I have finally reached the point of abandoning Facebook to improve on my mental health and post traumatic stress disorder from being raised up with extremist christian parents, who used to destroy my art and punish me for it. Facebook is doing exactly the same and it is bringing me back to that state of trauma. Not only that, I have internet stalkers who use this issue that is wrong with Facebook as a weapon to discriminate me and my work, since they have managed to get me banned from several websites with regard to my artwork and how I know and understand life, the universe and everything.

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    Reviewed July 13, 2013

    I have been an Fb user for years. During the past year, I keep getting blocked because of spamming (I only use it to play games) and sending friend requests to people I don't know, which I do. I emailed the admin. and sent them an ID once to fix the problem.

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    Reviewed July 12, 2013

    I have been blocked for posting a post. I guess someone didn't like it. It was not violent/sexual, etc. It was a fact that was actually in a court of law and Facebook blocks me for 12 hrs without even asking my side. Since then, I have reported others who actually threaten violence, cussing etc. but Facebook decides to ignore my request. I am sure as long as the Facebook administrators are not offended, then it's okay. This, to me, is a fine line on discrimination.

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    Reliability

    Reviewed June 18, 2013

    I am really getting pissed off because for a few days now, I've been using FB fine. But then today, at 4:25PM (international time), Facebook blocked me from being able to sign in and told me to give them my ID. Once I retry to log in, it says I'm blocked because of a case of suspicious act which I don't understand why. Facebook needs to change their security for real.

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    Customer ServiceStaff

    Reviewed June 13, 2013

    I cannot understand FB because I am careful about not sending friend requests to people that I don't know and yet I get blocked. I did make a mistake and contacted a woman who I thought was my third cousin as she had the same name and was blocked for two weeks. Then every time after that, I was blocked, even up to 30 days. I know that I did not contact anyone that I was not acquainted with. As a matter of fact, many were my relatives and people that I knew for years. I think that Facebook needs to get their facts straight. No one likes to be accused of harassment. They are very hard to contact and may not get back to you personally. Most of their communication is with multiple choice answers, none of which I found suited my situation. I just got tired of them. I do miss my friends though. I'm not going to pay an attorney but I think that someone should investigate Facebook.

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    Reviewed June 12, 2013

    I have been on Facebook for years without problems, then my account was rendered ineligible and I do not know why. Never said anything untoward in ANY of my posts. I appealed and was denied in less than 15 minutes.

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    Customer Service

    Reviewed June 11, 2013

    I have been trying to change my name, my LEGAL name on Facebook, but because it is an unusual name, Facebook won't accept it. I received one boilerplate response to several emails, all but to deaf ears. I am not a Facebook fan to begin with, but the lack of help makes me like them even less. Thanks for letting me vent.

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    Online & App

    Reviewed June 10, 2013

    Nothing happens when I tap "share." Sometimes a block menu appears where I can select "share." Whenever I choose this option, I am getting duplicate shares. I tried opening an article and received an error message while attempting to share. I received a notice that I am not using FB in the manner it is intended to be used... I assume this is because FB recognized duplicate shares being generated.

    Bottom line, it appears the latest update to improve FB has made it all but virtually impossible to use from my Android. I haven't had this much trouble with it until the latest update. Please repair the glitches in the latest update or refer me back to the prior version. Thank you.

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    Reviewed June 9, 2013

    I deliberately withhold as much personal information as I can from what you people call my profile. But for some reason, some of my postings in the last few months have appeared with MY AGE displayed! What the hell does the number of years I've been kicking around this planet have to do with the merits or demerits of anything I choose to say? When I tried to pierce the faceless red tape of Facebook to register a complaint, nothing seemed to go through. Furthermore, I've never been able to figure out how to change the outdated email address that you have on file for me. The current address is ** - how do I get you people to start listing it?

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    Reviewed June 3, 2013

    Facebook is so damn ridiculous with how it blocks people who friend requests someone when the person sending the request has no foul intention, nor are they under the impression that the person they are FB requesting is going to act like they don't know the person sending the request. Facebook has blocked me three or four times. I hope Facebook gets some competition and soon.

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    Customer ServiceStaff

    Reviewed May 15, 2013

    Facebook has deactivated my account twice and is asking for ID to ensure security. In this scam age, who would like to expose their IDs to social site management teams? Even those pages for ID submissions cannot be accessed with off the screen buttons. I have sent a couple of emails but they didn't care. So, stop using Facebook. It seems they are a part of scam team!

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    Reviewed May 14, 2013

    The last few days, Facebook has been trying to get my cell phone number by claiming they have to verify my account, so I gave it to them so they could send me a text with a verification number. After I went through this process, I went to my personal info page and deleted my cell phone number. These scumbags repeated the same "verify your account" scam a few more times, and now that I complained to them, the filthy ** sent me this: "Unfortunately, we can't assist you until you reply and attach identification that verifies the name submitted in your request. Please attach a copy of one government-issued ID (ex: driver's license or passport) or two documents from a respected institution or business. Together these documents must show your full name, photo and date of birth. Some examples of acceptable documents include: school or work ID, utility bill, marriage license, legal name change paperwork, credit card (with the number blacked out), birth certificate." Who in the ** do these little ** think they are?

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    Customer ServiceContract & TermsStaff

    Reviewed May 10, 2013

    I am being continuously harassed by an individual on Facebook who has six Facebook pages. Today alone I reported and Facebook removed 13 posts, comments or pictures from these pages. Your terms of service state that we are only allowed to have one timeline, yet you not only allow this individual to have six, but allow him to keep them after repeated violations! This man is making my life a living hell and now he has started threatening my family outside of Facebook. His name is Christopher **. I have filed a police report and he is being prosecuted before a grand jury for making terrorist threats and harassment. He has taken this beyond Facebook to online internet talk radio and has even called in a death threat to me over a live local radio call-in show. Please help me!

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    Staff

    Reviewed May 6, 2013

    We're drafting this letter to you after several rejections on our Facebook promotion. We're the publisher of Element Magazine; it's the first of its kind fashion and lifestyle magazine dedicated to the Asian gay community. Our official Facebook page has seen in recent days a few rejections by the admin team of Facebook. And when we check out the reasons stated there why it is rejected, to our surprise it claimed that it is rejected because it contains adult contents.

    This is a serious fraud accusation without having even looked at the contents of our magazine. It goes naturally assuming that a gay magazine is "supposed" to be full of adult contents or in other words, ** contents. It saddens us to see that a US-based, international social media platform like Facebook would take such a homophobic administrative act. As far as I understand, the co-founder of Facebook, Chris Hughes, is also gay himself. Certainly, this matter is not about being gay or not, it is about taking an assuming approach to ban our promotions simply it is a gay magazine, and thus it is labeled as a ** magazine.

    For your information, Element has been picked up by top news agencies around the world including The Wall Street Journal, BBC World News, NNA Japan, and Yahoo!, etc. It is exactly because Element redefines what a gay magazine should be, that it should be a healthy, quality lifestyle magazine that contains a mixture of both fashion, lifestyle and educational contents looking after the social issues related to the community such as sexual health, coming out, relationship problems, etc. I’m hereby pledging whoever that's reading this email to forward to the right authority to re-look at our appeal. I can send you our media kit should you need to find out more how our magazine looks like. I hereby would like to urge that actions will be taken to resolve our issue. Thank you.

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    Reviewed April 29, 2013

    FB has steadily harassed me for the last two months blocking me and giving me security checks. Why? I do not know! I have played these two sites and two games on each for over three years and now, all of a sudden all this blocking. Why? What did I do different than the last few years?

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    Profile pic of the author.
    Customer ServiceStaff

    Reviewed April 22, 2013

    I hardly ever go on Facebook. I go on like once a month and most times, it is way less. One of my friends was having a birthday so I naturally wanted to wish her happy birthday. When I went on to my Facebook account, it was riddled with foreign people. I mean all these people I do not know were on my page and writing in their language. It freaked me out. I don't have many friends on my page. I just could never really get into it so imagine my surprise to see ... and I never took the time to count them all but conservatively there were at least 20 Islamic type people on my page. I couldn't deactivate my account for the longest time. Every time I would try to get to the bottom where the help tab is, it would push the page back up. Finally, I was quick enough to push it. I will just have to wait and see. I got an email saying it was deactivated so I don't know.

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    Staff

    Reviewed April 18, 2013

    This complaint involves a Facebook user that was banned & removed from Facebook in early 2012. The user is a man posing as a woman, with fake name, fake photos, fake everything. The name used is Meaghan **, formerly "Mary Jane." The name, Mary Jane, is in there, as that was the name that was used before when this man lost his account for harassment, graphic violence posts, and threats.

    This is a man named Christopher ** with a fake Facebook account pretending to be Meaghan **. For 4 years, this criminal has stalked, harassed, & posted such violent graphic threats on the network that his main account was disabled by Facebook. There is a group of 890 of us who are outraged that this monster is back & yet Facebook has ignored all our reports. This person was deactivated for valid reasons & therefore should not be allowed back. He operates 2 fake accounts, both reported by hundreds of people. Facebook has ignored us. I have screenshots to back up everything. I want this monster deactivated again from Facebook & I will not stop until it is done. I have sent documentation to my attorney as well.

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    Reviewed March 29, 2013

    While I was on Facebook, my page was logged out and not by me. Then when I’m trying to log back into it, I can’t. I did not report my account being hacked. I’m upset about this. The Help Center is no help at all. Facebook is asking me to send in a photo ID. Why?

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    Customer ServiceStaff

    Reviewed March 19, 2013

    My son passed away a year ago, and I submitted the "memorialization" form in order to have his account removed. Unfortunately, nothing ever happened with that. I continued to monitor his account as he was a young man with many young friends, so I wanted to know when his account actually closed out. After one year, the account is still open although no activity has occurred in quite a while. This morning I received an invitation from my son's account in my email. Needless to say, seeing his picture and account show up in my email with an invitation stating he wanted me to join his page was rather emotionally taxing, besides the fact that it was obviously not him sending this.

    I contacted a technical support number to see how I could have his account deleted and obviously reached an overseas support center. The tech support folks kept repeating that they had to fix the account. I kept repeating that I needed it deleted, but they were having difficulty understanding what I was asking. When I requested a supervisor, I experienced the same thing. They needed to fix his account. They would not delete it and told me that I needed to get his password. How I am supposed to accomplish this is beyond me.

    My son was taken away from me at the age of 24. It has been an emotionally tough year. This even is opening wounds and pouring salt into them. It is cruel to allow such a thing to happen. Who can I talk with to stop this?

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    Staff

    Reviewed March 14, 2013

    Update 3-13-2013: The harassment continues and I am locked out again. What they do is make you pass a test to identify friends tagged in photos. Of course many tagged photos have nothing to do with the person tagged, and many with hundreds or thousands of friends would not recognize every friend. That makes it easy for FB to harass and censor larger accounts. I don't believe the FB employees could be that stupid, so I believe this is deliberate. There needs to be a class action lawsuit against Facebook.

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    Price

    Reviewed March 4, 2013

    These are stolen items that were paid for with my money from my bank account of M&T Bank. PayPal is where you use real money; animals that cost forty two fifty dollars [sic] in real dollars, land that is paid for in dollars are missing. It is 38 x 38, not 52 x 52, paid for with my money from my bank account $380. The 42 x 42 was bought for $280 real money, not play money but from my bank account. The animals that I make are being sold for over $500 real money; trees that I bought with real money, $3.00, over a hundred dollars are missing. The babies that take over 20 days to feed because they are special trees that I bought for $20, sometimes $18 to $40 or over and I make them special and they are being sold from the farm.

    I am not getting any kind of compensation from them at all. Everything is all my money that I can ill afford. I am on a limited income. I paid for them all out of my pocket. I still play for a reason because they will steal it all from me like they did. I paid for everything on that one and on all the games I played I took it back and somehow they merged my accounts I play and stay on it so they don't steal and they do. I have to restock things, people stealing my builds that they pay for with real money and not given to me. I complained to Facebook and they did nothing. I even called them and they told me they were going to call me back. I told them I wanted my money to be returned for the 52 x 52 that I paid for. I am over my limit with my bank account because of it and I want it back because now it is $280 not the three hundred eighty dollars that I paid for and I have proof that I paid for it all from my bank account and not with their money. Even the coins are real money. The feed is missing money.

    The money tree that I bought, someone was able to hack into it and get a card under my name. It is a debit card that comes with it. I had to close it down and I had to use my old name to get it because someone stole my social and I was able to get the card that way. They also changed my birthday to 6-6-69 and I have had Facebook since 2004 and it says from 2006. You figure out what is going with that.

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    Customer Service

    Reviewed Feb. 28, 2013

    For the past week, I have not, all of a sudden, been able to log on. Facebook has sent me 4 emails to change my password. It's still not working! I have begged them to just delete my account because the stress of my info being out there worries me and, at my age, that's not good! I filled out a form. They kept sending me a generic reply. No matter what question I asked, it simply just sends out the same (bogus) reply! This company should be shut down for not addressing consumers' problem! We have made them a profit big time yet they won't address their "hacker" problems to their customers? If you won't go public and correct the problem, or come up with a "patch" or solution, then delete the accounts people have requested you to. You don't own them! I'm really upset and worried about what is going on and this should not be allowed, period! I have done everything I could, installed /uninstalled browsers, scanned my computer to death, recovery over & over. All websites will work but Facebook. So, you tell me?

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    Reviewed Feb. 18, 2013

    I have bee trying to deactivate my account several times in the past month. When I get to the end to "Deactivate" FB, it requires me to put the password in, and every time I did, FB says that it's the wrong password! So, of course, I carefully retype my password again and again, still it's the wrong password. That is just wrong that FB can do that! What can be done?

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    Customer ServiceStaff

    Reviewed Feb. 6, 2013

    Facebook keeps repeatedly blocking me from accessing my Facebook page. I have been a member of Facebook for years and it was in January 2013 when this all started. I got a Kindle Fire HD 7 as a gift about the middle of December and I have WiFi access in my home. I immediately started accessing Facebook using my new Kindle Fire HD 7. The first time, Facebook locked me out for 24 hours stating I had tried to friend someone I didn't know. How do they know who I know? It was not true. Anyone who I sent a friend request to accepted.

    I was locked out a couple of weeks ago for the second time. The reason stated was suspicious activity. I had no idea what Facebook was talking about. The activity was me using my own page and news feeds. I emailed them and tried to get it straightened out but it was no use. I was given a 24-hour time out. Now, the day before yesterday, I was writing a message to a family member who I found through the friend search bar on Facebook and I was locked out again citing suspicious behavior and they told me it would be 24 hours before I would be allowed to access my account. I also received an email from Facebook stating there had been some suspicious activity on my Facebook account. It stated someone using a Kindle Fire 7 was using my account and if it was me to do nothing but if it wasn't me, I need to report it and secure my account.

    I went to access my account about one and a half hours ago and had to reset the password and then it wouldn't work still. I had them send me a number code, three different ones and still it wouldn't allow me access. I got the same message stating that due to suspicious activity, I would have to wait 24 hours to access my Facebook page. I wrote them a reply email from one of the emails they sent me and I got no response. I asked them to correct my access asap, because I was the one using the Kindle Fire 7. They had also sent me another email regarding someone using a Kindle Fire 7 to access my account.

    So I know there is someone who could respond to my emails and just doesn't. I also asked them why Facebook was stalking me and following my every move. Is there anyway for you to speak to someone on my behalf and get them to unblock me? I am disabled and I go on Facebook to interact with friends and family who live far away and to pray for others in need. If it wasn't for this, I would close out my account if I could ever access it. Isn't it against the law to hold my personal information hostage for them to use to allow advertisers access?

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    Reviewed Feb. 1, 2013

    We had a number of Facebook accounts and pages. Over the past several months, we were partially shut down so we could not do various things on a number of occasions on these accounts. Besides the regular accounts that my family had, we had business pages. We have deleted all the accounts, except one. They had us blocked so that we cannot access this account to delete the account. We have, so far, sent 9 emails to Facebook and to 3 separate email addresses. We have received 3 “copy and send” general useless information emails in return. We have called a phone number, and we have tried several of the extensions which all say the same thing. Facebook does not have any live phone support.

    We are conservative, and we posted conservative posts and replies. Many of these posts and replies were removed. That is censorship, as we know that Facebook is liberal. Facebook also determines who you can have for friends and has set up all kinds of rules and penalties according to what they feel like doing. They block you from adding friends. I could go on with much, much more, but there is not enough space here to do so. All that we want from Facebook is to be able to access that remaining account so we can delete it.

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    Reviewed Jan. 30, 2013

    I'm just aware that Facebook's recommend/like mechanism is so evil. Tons of pages now have Facebook's recommend/like icons. You click it, pop up a dialogue with Add a Comment post to Facebook or close. Okay. The problem is what if I clicked the icon accidentally, not on purpose?! You chose close and thought mistake was averted. No! This message still goes to your Facebook account and shows up in your friends' news feed instantly. The oddest thing is it doesn't show up in your own news feed. So if you are not aware of how stupid Facebook is, you may not find that an unwanted like info has been posted to your friends' new feeds under your name for hours or days.

    So you must be 100% alert when you are browsing online with your Facebook logging in. You have to make sure every click you click is on the right spot. If an unwanted Facebook like clicking happens and you happen to have read this, try to compete with your friends to see if they can see it earlier or you can unlike it earlier. Worst case is what if some websites you are visiting but don't want your friends know you are visiting have the nasty like icon on their pages, for example, a ** website? Watch your step! Your life can be ruined very easily by Facebook with a wrong clicking. Facebook will be a hopeless company if they cannot fix such easy thing!

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    Reviewed Jan. 28, 2013

    I am a retired teacher and very pro 2nd amendment rights. I do not use foul language. I am a Christian. I do not threaten. I do not post **. I do urge all to use their legal rights to redress by contacting their representatives through peaceful protesting and boycotting. All of these are legal and it is our right as free Americans. My views may upset the liberals and socialists; however, I have a right to free speech. Our nation is greatly divided on the topic but we should not be censored by liberal Facebook. They have locked me out from commenting on sites for 15 days! This includes religious sites which now involves denying me my religious freedom. If all of us band together, we might be able to legally stop this! I ask everyone to call their newspapers and press to alert them all about the abusive censorship of my freedom of speech and religion. That's my next step if I am not unlocked and apologized to by Facebook publicly.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2013

    I used to have **. Someone stole my password there and they sold all my animal and farm stuff. They sold my barns; everything that I bought with real money. I changed it to **. I don’t know how I have my old one on my new one, but I have noticed that I don’t have all my animals or all my trees are missing, all the things that I need to farm, gas, things of that nature; the same with Farmville 2 feed. I reported it to them and they never got back to me about it. I worked on my farms. I have to go through a lot to get on to the other farms they have. I am missing things that I am to have. I make them special for myself and others. The flowers are also special and I am not able to get on it. Somehow, someway Facebook changed my password to something else and I am not able to get on it.

    I am not able to get new friends. I am warned and taken off the feed for making friends for 7 to 14 days. I only do it once in a while and I get that. I requested people that I don’t. I play Farmville, Farmville 2 pioneer as well as the slots. I put real money in to my games and I am very upset that I have to change my password every so often, because that was stolen from me and over $800 that they are missing with now also added the money tree that is to give money up to $16. All I get is a dollar and I have to wait a week for it to grow, as well as the gas to work on my farm. My premium farm is Farmville, but I worked on all of it and they are supposed to connect and mine doesn’t. They also took my picture off.

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    Reviewed Jan. 26, 2013

    I founded and am the sole admin for the page, His Amazing Love. Today, I received a message from FB informing me that I was not going to be able to tag others for 14 days. I took the security test offered by FB to remove this decision and was informed I failed. This would be impossible as I always tag the same people/pages at their request! I would like to know why I received this message in the first place but more importantly, I would like to know when FB will be correcting their erroneous error! This is an abomination! It's unfair, unjust, unwarranted, un everything! Is FB so against God that their desire is to prevent the spreading of His word? This is not possible you know! Thanking you in advance for your attention to this matter.

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    Reviewed Jan. 24, 2013

    All I was doing was looking for family and friends and they have blocked me for 30 days. So why have the friends' search if you cannot do it? Things are getting bad plus it's the only way I can talk to family and friends. So what are other competitors to Facebook?

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    Reviewed Jan. 2, 2013

    I received a message saying that I was in violation of Facebook rules for trying to add someone I didn't know. I have never searched for friends. I don't even care much for Facebook and this just adds to my dislike even more. The person I tried to add had sent me a request first or it was Facebook's doing. The way I see it is that Facebook has too much action on the sidelines. As for the punishment, I didn't read that far before I said ** Facebook.

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 30, 2012

    I have read and looked at all the rules and regulations and I have not broken anything but I am getting punished for 30 days without being able to send messages to my family. This should be handled by Facebook and I would like Facebook to be held accountable for this. I do play apps and have been playing for a while. Please Facebook, fix your errors. This has happened to many people and they are not happy. "You've been blocked from using this feature because you may have violated Facebook's terms. Please review the Community Standards to learn what's acceptable to share on Facebook." Community standards I have read and have not violated any of Facebook terms. I would like a response back.

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    Reviewed Dec. 28, 2012

    I wish to make a complaint against Facebook not blocking a Facebook ID that's using my photo as the profile picture. I have already requested on Facebook 10 days earlier for the same. Facebook ID Shiwani ** (female in Ludhiana) is a fake ID and it used my photo as the profile pic. Please verify and block this ID immediately. Thank you.

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    Reviewed Dec. 26, 2012

    One more time, all I want to do is to unsubscribe all electronic harassment from Facebook and my two e-mail accounts. This site and at least 47 others are advertising to be able to accomplish this and do it with ease. Not true, this site is as useless as the other 46 were. I simply do as the site requires only to get routed back to the place I originally started. I am tortured by the lack of human involvement in my quest to rid myself of this relentless electronic torture. Is there even a remote possibility of receiving human involvement in my dilemma?

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    Online & AppStaff

    Reviewed Dec. 24, 2012

    I just bought 179 crowns for CastleVille and instead of it going to my game, it was placed on coins to be used toward crowns. When I tried to redeem them, I got this message: "The app "Credit Redeem" is temporarily unavailable due to an issue with its third-party developer. We are investigating the situation and apologize for any inconvenience." I want to use these now, not when the investigation is over. Also, if there is an investigation, why would the system automatically place my transaction on credits? This has never happened before. If I bought crowns, it was placed right on CastleVille. I want this fixed right away. Help!

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    Punctuality & Speed

    Reviewed Dec. 23, 2012

    I have asked to close my father's Facebook account as he passed away almost a year ago. It is still active. And I am getting notices from his account. Freaky! Big time. How much more do I need to notify them before closing his account?

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    Reviewed Dec. 19, 2012

    I got a mail in category persons whom I might know in my mail box. Since the picture was blocked and since I know the first name, I wanted to see the profile so I clicked on the icon in my mail. The Facebook log in appeared. I logged in and the request for friendship was sent when I logged in. I didn't intend to add that person to my Facebook. How and why did this happen?

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    Reviewed Dec. 12, 2012

    I have been blocked for 30 days from Facebook for deleting numerous news feeds. The religious news feeds were badgering me. So I was deleting them. Then I deleted a few liberals too. That's when Facebook blocked me for 30 days for doing nothing wrong. Facebook accused me of spamming. I'm not harassing anyone, only trying to delete everyone that thinks they have the permission to harass me. So they have no right to block me for 30 days. I will only be using Twitter from now on.

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    Sales & MarketingStaff

    Reviewed Nov. 26, 2012

    Facebook flooded my news feed with tons of ads for TV shows and slot games - some from very questionable sources or websites. You cannot complain anywhere either. I tried deleting postings from Knowledge is Power since it has been posting on my page everyday and so many times, constantly filling up my page. My Facebook friends, most of them have the same beliefs and religion as mine. My page is full of likes and positive comments on christian sites. Knowledge is Power postings, however, sometimes are against my values and beliefs specially the cursing comments and the promotion of atheism and war mongering. I tried deleting and reporting it as spam, but it still kept on popping up. What's more, after what I did, it even kept on popping up with gusto-like popcorn as if somebody is really trying to drive me crazy. Is Facebook really that insensitive or just really doesn't care?

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 23, 2012

    Facebook games removed almost £500 from my bank account through PayPal. They admitted it was a mistake and said it would be refunded. After many phone calls to PayPal, it is still not in my bank account and has resulted in me receiving late payment fees and unable to buy groceries. I am a disabled pensioner of 70 years. How do I ever get over this? I am at my wits’ end. I need to buy gas and electricity, how do you suggest I do this?

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    Customer ServiceContract & TermsStaffReliability

    Reviewed Nov. 11, 2012

    Has anyone read Facebook’s (GOD) policy on disabling accounts? You wouldn't believe the ideas these people follow as written in stone. They will disable your account or delete it without warning if they feel you violated their terms of service and they send no warning at all. It’s the most ignorant rant I ever read. Half of these employees are students and don’t even have a clue about Freedom of Speech. You say "dong" - they think you’re cursing and abusing. Now that’s an uneducated idiot working. Where does Mark find these wanderers? Off the street?

    Facebook is not safe for anyone. People, the sooner you come to terms with this and realize it the better, you will save yourself the stress of trying to figure out their way of thinking which isn't much let me tell you. I signed up with this unsocial network and I am being sarcastic and rude intentionally because I have had enough with the EGO chips on the shoulder blades; since 2011 I was on it, to hook up with family. I found the site boring in most areas, but found it could be useful as like a filing cabinet for finding neat items that were appealing, or recipes and such so I stayed, posted some photos of jokes and statements made by others. I guess it was too much for Facebook and they began to flip out and began their manipulations.

    Shortly after this 2012 election with Romney and Obama and I am making it known and am not going to kiss anyone’s rear end for no political party I don’t care who it is, we were all born of right here long before any of them came into the picture so let’s get off this kick. We own you, um no, you don’t. You just think you do. If you owned anyone, they wouldn't have a brain to think, act, speak or move for themselves. The last time I checked, there was no motherboard in my body system with the stamp Intel on it. Sure I posted my opinions in the news feed like MSNBC about how I felt on who won the election, because I know for a fact things are not going to get better, where some think they are, that’s a Nancy Drew Mystery to all.

    Everything is falling apart, and it has been for quite a while when you got thousands upon thousands dictating everyone’s life. It gets messy when the left can’t decipher the right and no one has a clue what’s really going on but that’s not about this. People from all walks are going to get stupid and act up. Everyone does it. No one is immune to behavior actions and if you think otherwise, you’ve been watching Jolly Farm too long. This incident hasn’t happened just once; it’s happened 8 times and it gets pushy and more bullying each time which brings to the notice Facebook’s so called Terms of Service which is just a bunch of **. They break more rules than that anyone else they accuse of (must be the dream of always wanting to be a prosecutor as a kid but never made the score).

    What they do is "supposedly" not ever proven, just assumptions, claim someone is hacking or accessing your account with these pop ups they send, from there its auto log off. The next thing by the photos you see is what is sent, there is no way in hell I am turning over my personal information to a stranger claiming to be the government unless I see some identification or proof they can back up who they are and it's recorded in the state’s and federal records! I don’t care if they claim they are Jesus Christ. You best show me the proof baby, because I am not going to comply or negotiate in no shape of form take that glass of prune juice and drink it!

    After they claimed that someone from San Jose, California using Internet Explorer was making an attempt and I followed their password and email advice of change, I did get back in but it was short lived. So I made time to go into my stats where you can check to see if anyone did in fact try. There were no such records, only the area of where I was logging in from which was 1 place, so they lied. Well lo and behold, they lock me out, telling me I have 24 hours of disablement time. When the time came for the account to "supposedly" unlock, they would send an email (I have all those by the way). When I would go to log in, another pop up claiming my account is locked yet again.

    So I said screw this. I made a whole new account, new email address and new password. I wasn’t even on the damn thing for an hour then they send me this pop up yet again - this time wanting my phone number to my cell to text me a code. They then put it on my account profile and had the nerve to send me an email stating I put it there when I didn’t. I removed it as quick as I could from the new account I made and I got that saved also. I don’t like giving my number out because Facebook will use it to let others begin their calling and texting you. This helps all these scammers to try and swindle you out of money.

    Facebook is crooked and let’s face it, if there really is a law out there that can shut these guys down from aiding and abiding criminal activity, by God get it done! I'm warning all of you, including your children that can be duped, trusting this site with your life is like driving a car with no brakes. You’re asking for an accident or certain damage to happen, one which may never leave you. If people have rights which I am beginning to get convinced otherwise they do not, then where are they? You have to keep in mind, Facebook invites people all over to join their site. This include business entrepreneurs, and when Facebook people pull these stunts, they ruin it for them even.

    If the our people, the working people not the labels the politicians have given us to be cute, wants the economy to flourish and bounce back from depression/recession, ventures such as we are facing now, this isn’t the brightest way to go about it. You have to keep in mind not everyone was born with a "This is how your to live your life, step by step manual", no such book exists, and if it does, I’d surely be interested in reading it. So there you have it. Switch and baiting has been here for a long time. It works. It helps accomplish a goal and it seals the fate of another. I can live without Facebook. The only reason I had it was not because it was there but because of family, and plus Spotify play list. I do love music and it’s a great quality sound, beats YouTube by a landslide. Thank you.

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    Customer Service

    Reviewed Oct. 28, 2012

    I tried to log onto my FB page and have been trying for the past week and a half. I finally found a phone number for FB and called to try to get this corrected. They allowed me to reset and allowed to log on. After logging out, I tried to get back on and was denied access. They told me they could allow me to use their so-called corrective tool for one year for the price of $300. When I explained to them I was retired and that I didn't have that kind of money, their response to me was they couldn't help me. The only thing I believe is they are trying to milk money out of people or they hold your account hostage. When I first went on, they said this was.

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    Sales & Marketing

    Reviewed Oct. 25, 2012

    Facebook flooded my newsfeed with tons of ads for TV shows and slot games, some from very questionable sources. You cannot complain anywhere either. You no longer can find friend and family chat. It's not worth digging through the junk. Then there are tons of accounts that are bogus and obsolete. For the suckers that purchased stock, Facebook is only about 1/8 the members it claims to have. When I changed internet companies, I had to make new accounts every time. I have several accounts I could not get into to change. I know many others that had the same problem.

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    Staff

    Reviewed Oct. 22, 2012

    Facebook blocked me from commenting on friends’ post. Then, they blocked me from placing friend request with people I went to school with and friends that have said something that I found interesting or people from the same town I live in. I’m a strong democrat and I’m gay and believe in gay rights. I feel that Facebook is a homophobic website. They have attacked several gay people I know. Plus, I’m an activist for AIDS and the people suffering from AIDS. Thank you. Sorry for all caps, but I had a stroke on my left side and I type now with one hand (my right hand) so that I cannot control the cap key. Thank you.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2012

    What happened was I posted a sarcastic joke on one of FB's fake complaint pages. How do I know they are fake? Well, when my ex tried stalking and harassing me through FB, I filed complaint after complaint with them. No answer or response of any kind. Nada. I hate FB and always have. I only use it for one thing, to enter sweeps. I have friends in the real world and feel no need to converse with strangers. Yet with all the ** on FB, all the stalkers threatening people, I am the one who is banned for 30 days. Hey FB, **! Hope I meet up with you freaks after the revolution, you know, out here in the real world where calling someone a liar means something. Worthless doesn't even come close to describing your "company". See you in hell.

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    Reviewed Oct. 4, 2012

    I have always been able to order my albums. Then, right out of blue, you can’t do it anymore. I went to the help section, and it now says you can’t sort/order/move your albums. It states there will be list in order they are uploaded. Why on earth would they take away this feature? It makes no sense at all! What a bunch of **!

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    Sales & MarketingStaff

    Reviewed Sept. 27, 2012

    Facebook is continuing to penalize me for adding friends who I don't know. I questioned all of Facebook friends and they all said they add friends they don't know. Everyone does it. What about famous people? They don't know the millions of Facebook friends they have. I am annoyed and very angry. This morning, Facebook decided to revoke my sending messages feature due to so-called reported spam. Well the only ones I send messages to are immediate family members. Something needs to be done about Facebook. I am going to find another social network to be on, one with common sense. Facebook is a fraud!

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    Staff

    Reviewed Sept. 27, 2012

    I was searching for a distant family member and when I came across his Facebook wall. He had many "likes" of what looked like ** Facebook walls. When I clicked on the picture, it brought me to a Facebook page of all out **, nudity and hard core stuff. I reported it to Facebook with only some of the photos being removed. The Facebook wall is still active and new pictures are uploaded by the minute only for Facebook to inquire the continual problems. I have done an extensive search to find ** all over Facebook. It doesn't matter the age of the user. I signed in as my 15-yr. old daughter and was able to view these same web pages. What can we do as concerned parents to protect our children and the women they exploit?!

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    Customer Service

    Reviewed Sept. 17, 2012

    I have never opened a page on Facebook and never will. Yet now, somehow, they have my email address and are constantly emailing if I know this person and that person, etc. I cannot contact Facebook without opening a page; then they say "Welcome Back" and want my cellphone number, which they are not getting as this is them getting more info from me, who doesn't want anything to do with the idiots in the first place. How can I get them to stop emailing me and how did they even get my email address?

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    Staff

    Reviewed Sept. 17, 2012

    I tried for an hour this morning to have my son's account taken down, all to no avail. I couldn't talk to an American. They told me they would file a report for $60. I told all 3 people that I didn't want to look at his death certificate, but that's all they could harp on. Well, if the founders of Facebook do not want me to smear this all over the news media and everything else I can think of, then they will have it taken down. We are hurting enough and we do not and will not have them hurting us anymore. I will spread this all over the world if I need to and let people know just how heartless Facebook is. All it's good for is to hurt people.

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    Staff

    Reviewed Sept. 9, 2012

    Facebook has deactivated almost all my friends' accounts, even though we did nothing! This is not fair! And yet when we try to recover, they show us pictures of us when we tagged others! This is not fair! How are we supposed to recover the account if we can't identify the correct person! Also, some people do things as cutting off their face from the pictures, and so, the pictures they show sometimes only show people's bodies! How on earth are we supposed to identify them?! This is outrageous! This is not fair, and also, it's unfair to everyone else who is also suffering! If you're going after people who are fakes, then why don't you get the other people who use real famous people's names and pictures! It's all false, correct?! But why must you do it to me and my friends? It's not fair!

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    Customer ServiceSales & MarketingStaffReliability

    Reviewed Sept. 8, 2012

    4th time they disconnected my account: Everyone knows there are fools on FB who like to mess with people and tick them off. Well, one such did. This has and probably been ongoing for 1 month. I wrote to the FTC and all those others turning in a stalker, who not only threatened to do harm to my mother but also me. I'm frustrated by the negligence in Facebook practices. I waited for some kind of reply to get this stopped.

    On September 7, 2012 at approximately 9 am, I went to log onto my Facebook account as I always do. I just made the necessary password changes and email changes, because someone decided to try and hack my account. I spent a good 3 hours working to retrieve it before any more damage could be done. It's accomplished.

    Speed up to 9/7/2012 at 9 am, I couldn't log in. I retyped my email info and password at least 6 times. All I got back was a message telling me "Your email is not recognized in our system" or something to that effect. And I am like "What the hell?" This is the 4th time this company got stupid. My biggest concern is what is FB's true motive anyway. What are they trying to do to people? There are some on there that shouldn't be allowed. There are kids, "good" kids; not all are bad, but there are ones on there who will threaten a kid assuming it's an adult and scare them.

    I wrote to FB about this one individual, who was coming at me with such threats. Facebook ignored it, so I got more aggressive and began screaming at FB to near cursing. Still, nothing. And on 9/7, my account is blocked. I'm not asked for any weird info other than a friend's name which kinda had me worried. But I gave it a shot and put that in. Still, I couldn't get in, so I called the BBB and told them FB is pulling their stunt again. Also, I reported them to the IC3 and FTC.

    I'm concerned now for my family's safety on this site. Facebook already has been pulled into court for tampering with people's private profiles and making them public without them knowing it. You could have your phone number private for only close friends to see or your email address, and Facebook would somehow make sure everyone knew it. Well, they apparently did it to me also once I got this account back. So, I changed my email again and deleted the old email address I used. Of course, I left that up for all to see since Facebook wants this to happen. But it's not active anymore.

    Something has to be done about this network. I don't know what their problem is and why they are doing people this way and allowing stalkers on there threatening others to kill them, etc. But in essence, Facebook isn't taking these seriously. They assume it's just idle chat and gossip. It's pretty negligent if you ask me. I'm now trying to convince my family to delete their accounts along with me. It's too risky, and FB is bad news. I'm worried if this wasn't Facebook's doing locking my account or removing my email address from their database so I couldn't log in, then someone got in and searched my friends list on which my family is there. That too me is being stupid on FB's part.

    What's it going to take to get these people to get shut down from their recklessness before someone is hurt, if they haven't been done already. Why are those boasting and bragging about these laws like they will be the main stoppage of wrongdoing, when they are just dares to those to see who can push the envelope. You know something, anything happens to my family because of this, you bet it will be world news. I don't appreciate worrying my family may be on a site that's allowing danger to creep in and not keep watched. It's not their decision who lives and who dies now, is it.

    BBB report of FB on AUGUST 10, 2012: On August 10, 2012, a settlement between Facebook and the Federal Trade Commission (FTC File No. 092-3184) was finalized. Without any admission of wrongdoing, Facebook has agreed to give consumers clear and prominent notice and obtain their express consent before sharing information beyond their privacy settings, by maintaining a comprehensive privacy program to protect consumers' information and by obtaining biennial privacy audits from an independent third party.

    The settlement stems from a complaint filed by the Federal Trade Commission that alleged Facebook changed users' privacy settings without first alerting them and that it shared users' information with third-party advertising firms.

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    Customer ServiceStaff

    Reviewed Sept. 7, 2012

    A person I used to date was angry at me after breaking up and hacked into my account to see my friends list, and then spread rumors about me saying I had given him HIV when I had just had lab results saying I do not have this illness. I reported him several times to Facebook and they did nothing about it. His Facebook account is still active and "customer service" is indifferent to my requests to have him stop this vicious bullying. I have since deleted my account and would like to file a complaint against Facebook because although I've put the situation behind me, I know I am not the only one who has had to deal with this kind of situation and I would like to hope that in the future, they will work to prevent this kind of thing from happening.

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    Staff

    Reviewed Sept. 6, 2012

    A fraudulent Facebook page was created by someone impersonating me. This individual then began a campaign of character assassination through the posting of very inflammatory rhetoric. Facebook failed to verify the ID of the person creating the page and then refused to take down the page until the state AG office intervened on my behalf. Now, FB refuses to provide any information concerning the origins of this page without a subpoena or court order, essentially shielding a criminal from prosecution. I have a suspicion of who is responsible, but, short of spending a considerable amount of money on an attorney, I am stymied. The person responsible, however, has a team of FB lawyers protecting him for free.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2012

    I'm not a member of Facebook, but I've learned that a member, Mandy **, posted some very serious and inappropriate messages on the forum about my parents this past June. I do not know Mandy and I'm not confronting her, but the forum for Facebook to allow something like this should be looked into. What I see are posted comments from Mandy and then a few individuals jumping on board with their comments. The use of foul language and personal attack is the issue and it brings others on board. Some people are brave and courageous when sitting behind a computer or mobile phone. In this day or age of trying to stop bullying and antagonistic viewpoints, this should really be looked into by Facebook executives and hope to make progress for the future. I know we have freedom of speech and I'm sure things like this happen all over the country. My parents have owned and operated this business for 40 years within the same community, so I don't think they deserve behind the scenes attacks like this. I don't think anyone does. Please see attached posting on Facebook for what I've learned and led me to write this message. Thanks.

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    Staff

    Reviewed Aug. 19, 2012

    Ed ** is operating a page designed to fraud people out of their money. Search Ed **, ENL Investments, Premier Real Estate Solutions and sandiego-homesales.com He has stolen over $500k to date. He steals deposits, investment funds and is not a licensed real estate person. Facebook continues to host his page with no regard to the members that Ed ** is stealing money from.

    Facebook has been notified of the fraud. There has been no contact from Facebook with regard to any investigation. Facebook should be held liable for content specifically designed to steal money from the public. Facebook is obligated to keep the community safe and its disregard should be criminal. Keeping the site up, they are sanctioning Ed **’s activity and takes a share in the criminal results.

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    Staff

    Reviewed Aug. 18, 2012

    I don’t know what the heck is going on but Facebook keeps freezing on me and when my friends get on, it’s just fine. Why can I not send request to other people for 30 days? I have been only sending request to people I know. I never accept anyone I don’t know or send any to people I don’t know. This needs to stop or I’m canceling my profile and tell everyone about what Facebook is doing. My friend’s computer crashed because of Facebook. This has got to stop now, and I am really angry.

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    Customer ServiceStaff

    Reviewed Aug. 12, 2012

    Facebook is bullying! - Well apparently, FB does not even check the facts when they receive a complaint from a user. Last evening, I did a screen capture of a conversation with a person of dubious intelligence and common sense, and I posted that screen shot to my page. Remember, this was from an open conversation, on an open page, openly available for viewing and comments in an open forum. When this person of dubious intelligence realized that they looked as stupid as they did, they then reported me for "bullying". I received a threatening letter from FB, and the post in question was removed. Those of you who read the post in question already know that I took part in absolutely no "bullying"; and yet FB, in its infinite wisdom, saw fit to simply remove the post and ensue with threatening and bullying letters to me. How do I report Facebook for bullying? In my post, I did not call anyone names, did not make any threats subtle or otherwise, and did not even openly demean the "offended (offensive)” complainer. The complainer in fact was the one who started the name calling... not me! As you all know, I welcome a good debate, thrive on them actually, and never do I resort to name calling of a personal nature.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2012

    For the past 7 months, I have been attempting to get my Facebook page unlocked. I created 2 new email accounts because apparently, once you send a request using one account, they won't let you send a second one. Each time I asked to reset my password, I was given two messages: My password was successfully changed and I needed to log back in after 24 hours to validate my account. Every time I tried to go back after 24 hours, I was told my password was invalid and that if I wanted to prove this account was really mine, I needed to send them a copy of my social security card and driver's license. WTH? Is Facebook really saying that grilled cheese and hotdogs are real people and should have pages, but a living, breathing person needs to prove they are real? They can take their page and shove it.

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    Reviewed Aug. 7, 2012

    I am fed up with Facebook. They have disabled my wall and won't let me on. They know that I was hacked and put pictures of shoes on my wall. When I informed Facebook, I changed my password as they suggested. I answered the security questions but even though I never posted anything controversial or never been accused, Facebook disabled my wall and blocked all of my over 4,000 friends. They also demand for me to send a copy of my driver's license.

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    Reviewed Aug. 2, 2012

    My Facebook account was disabled and I do not know why. I submitted a scanned copy of my driver's license and to date, I have not heard a word from Facebook. I want to be reinstated because I did not do anything wrong. I want this problem solved as soon as possible.

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    Reviewed Aug. 1, 2012

    In the last 5 months, I was asked two times to submit my ID pic to prove my identity so I did. Then I got my account blocked for three days and it happened two times so far. Yesterday, I got notification that I'm blocked from messaging and commenting or liking status updates for 30 days. I wouldn't complain if I have done something to cause such a rigid punishment. I never posted anything inappropriate, never threatened to anyone, never posted **, nudity or anything else that might offend or mistreat anyone and never used my inbox for anything but to talk to my friends. I didn't violate any of Facebook community standards. I really don't know what's the point of having an account on Facebook without a possibility to message with my friends or to comment to their or my own updates?

    This is not the first time I got some issue on my account. It's become usual in the last 5 months and since I got apologized by you for issues I had over my account before, I want to believe this is made by mistake once again. I really hope you will solve this issue in the next couple of days, and if not, I'll be compelled to seek protection on my account from the higher level as I simply don't accept this. I will seek the inspection on my account, checking all things that could cause this block and getting issues over my account every once in a while, as well as responsibility for the person who has done this mess. Thank you for your time and I hope neither this not any other inconvenience will happen again.

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    Customer Service

    Reviewed Aug. 1, 2012

    They locked me out of my Facebook account. I have glaucoma and I'm going to lose my sight so I tried to call them. They don't take calls but they have a third party you can call but the only way they will help you is if you pay them so I have no way to delete my Facebook page and they are putting all my information from my phone on the web and I didn't give them to do so. This is so wrong of them. Now I'm going blind. I can't drive or work and I have no money. Writing this gave me a headache and took me 30 minutes.

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    Customer Service

    Reviewed July 29, 2012

    The last 3 to 4 days that I have played Bingo Blitz, I would have "bingo-ed" on the last called number but the game doesn't give enough time to click on it until it says Game Over. It is disgusting to play all the way through the game and then win with the last call and still be unable to claim Bingo. Please try to correct the problem. Thanks.

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    Staff

    Reviewed July 28, 2012

    I just want a moment to say I am very angry that I was reported friending people who say they don't know me. I only contact people who I have at least met and spent a little time with. What about people friending me that I don't know and what do you do about them? It’s not my fault that they may not remember me. I do have a pick on my page. I believe the person who reported me may have forgotten that I was a contract worker for the organization he used to work for. So, the fact is I wouldn't have sent the request if I thought he had forgotten me.

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    Staff

    Reviewed July 22, 2012

    I had accidentally befriended a guy named Cory **. He asked me if I knew him. I said no. He started calling me names and would not stop texting me. How dare you accuse me of harassing him? Are you stupid? I had better gone after him for threatening me and his last comment was: “**, go kill yourself.” How ** dare you keep a ** psycho on Facebook. You are protecting him to do it again but you suspend me for 30 days. He had better been suspended for 30 days. Fix the problem, stupid idiots.

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    Reviewed July 18, 2012

    I'm tired of the way Facebook is treating me! Things have to change. I get told I'm befriending people I don't know. Sometimes, people do it to me too. A lot times, it's harmless and sometimes it's not and they want to block off my Facebook. Just "unfriend" the person. I had one talk vulgar to me, "unfriend" them. I've been bullied on Facebook. This doesn't make sense. I thought it was a place to socialize, to meet friends. I could see reporting sexual vulgar men but it's harmless. Wow, I got a call to turn them in for no reason at all. I know what it's like to be bullied on Facebook, not complain. I'm fat and ugly and I don't look good in bathing suit if Facebook has anything to say. They should apologize to me and they won't to someone who is bipolar.

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    Staff

    Reviewed July 17, 2012

    Banned from friending people you don't know - I was banned for seven days for befriending people online. When playing blackjack, people "friend" people all the time, who they don't know and you people give extra money for "friending." I think it's my right to choose who I can be friends with or not. If they accept, fine. If they don't want to be your friend, then don't accept them.

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    Reviewed July 7, 2012

    I am ** from Sydney, Australia. I have been blocked from adding all my special friends and relatives and cousins to my Facebook. I have been blocked for 30 days now. This has to stop and it's urgent. I give you, 24 hours to unblock me by police orders. Thank you very much. Unblock me by tomorrow morning.

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    Customer Service

    Reviewed July 2, 2012

    My computer got a virus and crashed. I had to reinstall the operating system and as a result, when I tried to log into my FB account, they didn't "recognize my device." Then, I was told a "code" would be sent to my cell phone, which was shut off a month ago (I told them this). So when I emailed them to explain what happened, they said I had to send them a copy of my birth certificate or government issued ID. Really?! I simply asked them to send the "code" to my email address. They refused. They must know the email address that I log into my account from. Why is it so hard for them to send the "code" to that email account? When I lose access to any online account and have to be reminded of my password, they always send the link to the registered email address. It’s common sense, but Facebook refused to do this. So now I have lost complete access to my account, all of my personal information, photos, emails, everything. I am mad as hell!

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    Customer Service

    Reviewed June 29, 2012

    Facebook temporarily suspended my account months ago. I have tried to "un-suspend" it but the security question they ask - "What street did I live on when I was 8 years old?" - when I answer it correctly, they keep telling me that it's not the answer they have on file. They won't even bother to ask another question. All I want to do is delete this account at this point.

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    Customer Service

    Reviewed June 22, 2012

    My Facebook account was locked, because I requested a code reset too many times and my account was supposedly hacked 4 times in 3 days. When I called Facebook to ask if they can reset it for me, the guy wanted $100. I am contacting the attorney-general's office and the Better Business Bureau. I strongly believe that Facebook is the one who is hacking the accounts.

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    Reviewed June 12, 2012

    Facebook stole my money. Three days ago, my FB profile was shut down for a review. FB asked me to upload my ID scan, which I did. Problem is that I run an FB page (business type) and I am using FB pay ad to promote posts and a page. I have admins who manage the page while my profile is down, but I am the only one who can control payments to FB! This means that they keep stealing my money while my profile is down. Should I sue them? By the way, while I am writing this, my profile is still down! Thanks in advance.

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    Reviewed June 10, 2012

    I am a stroke survivor. I'm mad because Facebook puts me in time out and I cannot reach out to other stroke survivors! Also, I keep getting requests to play games and I cannot find a way to stop it. Most of all, my pictures keep disappearing from my timeline! Very upsetting! When I try to get them back, I try to send them back to my timeline only to be blocked and accused of spamming!

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed June 8, 2012

    Facebook has proven to be very irritating and faulty with these TOS rules, along with the online games they host. I only joined FB for family and a few peeps I know. I began playing an online game called Backyard Monsters and have worked hard at building up my game. Now, I am being attacked by thugs which was unprovoked. It began on May 30, 2012. Both Facebook and Kixeye have been notified so many times I am cursing. We are literally expected to put up with this abusive and say nothing, yet expected to pay out of pocket to an online game just to stay ahead. We shouldn't be forced to retreat because that's how they see it. I have reported the responsible people doing this. I have contacted the BBB, FTC even the ic3 each time the PC has weirdly become unstable during gaming checks whenever I encounter attacks from these 3 thugs. This concerns me as hackers can access you if they know how.

    I'd like to know why are these social service net sites like Facebook allowing this type of activity. Facebook already locked my account twice for no reason where I had to give them a cell number to receive some silly code to unlock the account. Then they threw it out on the profile without my awareness. I slowly began getting spam text messages from scammers offering me attorney deals for bankruptcy. I didn't know what to make of it, so I changed my number and told Facebook next time they lock me out, I will let them have it because I am not opening myself up to their scams and tricks or for the online games they host.

    The next incident was when adding friends. Well usually, when you do online gaming, you need a team and you are to add people who are in the same game. Facebook sent me a warning that I was adding people I didn't know (no duh, it's a social network) and had the nerve to log me off making me click some agreement that I won't do it again. I was like, WTH? Who do these fools think they are? Security they say. Get off that excuse, these people do not pay my bills, they do not put food on my table and the last I checked, my name was not Boo Boo and I don't wear a collar or a leash. I would like to know who died and put them in charge of the world? Yes, I am at the point too where I am cursing them all out.

    This all began on May 30th and hasn't stopped nor will it because this is what they get their kicks off of. A bunch of sick, unstable people trying to be all professional and proper. I've seen dolphins and wildlife behave better than this. Each time, I have had a reply from not just Facebook but this Kixeye gaming programming that they need more info or don't see a problem. I am thinking to myself, did these people take any business ethic course at all or are they having some kind of relapse or what? If they don't want people around, then pull the plug on their networks because good people do not deserve this kind of misleading and trickery. For the record, I have the FB profile links of these thugs! I don't think I will be on this phony site much longer. It's just too twisted for me.

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    Reviewed June 3, 2012

    I went to log in on Facebook and I cannot get into my Facebook account. It says that Facebook needs to open a browser to let me back into my Facebook account. Can you please help?

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    Staff

    Reviewed June 2, 2012

    I tried to contact Facebook so many times and report a person on Facebook that has all my pictures on his fake profile, Sandy ** and Mary **. He has over 15 fake profiles on Facebook. I asked Facebook to take off my photos and to delete his fake accounts and they are not helping me out. This has been going on over 2 years now. I never met this guy in my life and he became very obsessed over my pictures on Facebook. This guy is very dangerous. He made a lot of death threats towards me. The law cannot do anything because he's in the States. Facebook should have deleted his fake accounts and should have blocked this guy but they didn't. He has been stalking me for years on Facebook and on the net. He hacked my account so many times. Facebook didn't stop him. He took all my friends and he let them all go against me.

    Brian washed them with lies about me. He is still going through my list. This guy doesn't want me to get nice comments on my pictures, so he took my pictures and he got comments on him. He's really crazy. This is so scary pretending to be me on the fake profiles he has. I want this stopped. Please, I need help with this now. He said he will never stop till he hurts me and trying to go out with me. I don't know him at all. I need someone to help me. This is really bad and a serious matter too. I would like someone to contact me here. Also, if this has happened to anybody too. Where can I get help for this? This guy has mental health issues in his life. He has got to be stopped by someone right away before it gets worse. I don't want this in my life. I've been a victim with a lot of things in my life.

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    Reviewed May 31, 2012

    From past around two weeks, I am not able to log-in to my Facebook account. Whenever I try it, it shows page cannot be displayed. Also, someone from Pune, India is logging in to my account where as I am in Mumbai, India. These is really irritating for me. Please help me to recover my account and contact me on ** or on my email asap.

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    Reviewed May 27, 2012

    Today, I tried to log in to my Facebook account and was informed that my account has been temporarily locked because my account has been hacked. I have tried every way to contact them, but it is impossible. Considering the personal information contained in my account that may have been compromised, I am fuming about this ever more arrogant social network, who it seems are not accountable to anyone. What can I do?

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    Reviewed May 26, 2012

    Privacy - I had to change everything. I have not ever done anything. Customer support is non-existent. These people think we can't fight back. I'm talking to an attorney now. Facebook, you're not God.

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    Reviewed May 26, 2012

    I log on and purchased the 35,000,000 x 2 special for $63.95, then was removed from my account but I did not receive credits.

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    Reviewed May 24, 2012

    I read certain articles. Facebook shared this with everyone without my permission. I feel this is a violation of my privacy.

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    Reviewed May 23, 2012

    On May 17, I tried to open my Facebook and it said my account was deleted because of no respect. No more explanation, no notice, nothing. I used that account only for 2 games and for martial arts. Even my e-mail was blocked, that way I lost all my pictures, and contact info. I worked a lot with Facebook and now they closed my account for nothing. I really don't understand what happened and I can't reach anybody to help me. Maybe you can help me to fix that problem, I hope. Thank you for reading that complaint.

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    Customer Service

    Reviewed May 22, 2012

    I would like to bring up my complaints about friend requests, which had been blocked for 30 days since last Sunday night. And again for the second time, it had been blocked for 30 days and brought back to friend requests since last Saturday afternoon. Then two days after, it went okay to add more friends and then went blocked since last Sunday night. That's strange to me. I cannot understand what went wrong and why they have been blocked. Let me explain to you that I ran and organize our car boot sale business for 21 years. I organize and represent tourist information in Ibiza and I am well known in Ibiza. I get a lot of friends who lives in Ibiza. They are looking for accommodation or apartments available in Ibiza for tourist to go for a holiday. It's important for me to keep the business running and what I don’t understand is why they have been blocked. I’m only given information, news to car boot sale and tourist information. I have reported this to Facebook but I didn't get a reply or response back. I would be very grateful if you can look into the matter. Thank you.

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    Customer Service

    Reviewed May 22, 2012

    I am disgusted to find out that my account has been deleted from Facebook. I don’t know what the problem is as I have been a member for 5 years. I haven’t said anything abusive or anything to my knowledge upset anyone. I had over 450 friends on FarmVille and Hidden Chronicles which I have since lost. I would like an answer to why I cannot gain access to my old account. I have had to set up a new account and now only have 9 friends.

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    Reviewed May 20, 2012

    When playing Bingo Blitz after purchasing chips for cash, the game keeps freezing and I keep losing the chops without actually playing the game. I am tired of this and I have lost maybe $20.00 to $30.00 in chips that I paid cash for and either I get satisfaction or I leave Facebook and complain to the BBB.

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    Reliability

    Reviewed May 19, 2012

    Thank you, Bev from Springfield, OH. Bev had the same issue as mine. My account was blocked by a Facebook administrator about the same date for the same reason. I thought it was a hoax or that someone had hacked into my account. The first item on the Facebook policy is to allow users to connect with friends. The administrator said users are not allowed to connect with people they do not know. First of all, the FB policy does not say that. I could write of days on this, but let us just stop here at this one point. Facebook does not say you are not allowed to send a friend request to someone you do not know. Even I receive the same on a regular basis. This administrator abuse makes Facebook an unreliable media resource.

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    Reviewed May 19, 2012

    Facebook intentionally breached the privacy policy by involving improper and unauthorized collection, use, disclosure, retention and disposal of my personal information/account; therefore, I will press charges against Facebook. I am fed up and I will publicly warn people against the danger of an account on Facebook.

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    Customer Service

    Reviewed May 18, 2012

    We have a Facebook business page, but when we tried to post links back to our own site, they are blocked as spam. Our website has no more or less commercial content than any other, yet it is blocked and others are not. I have tried to contact Facebook support by every possible method and they are completely unresponsive. Not just an unsatisfactory answer, but no answer at all!

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    Customer Service

    Reviewed May 15, 2012

    I can't have my account back because of the security check. There are no messages received by my mobile, and phone calls give me the wrong code. I sent my government ID, and there's no response.

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    Staff

    Reviewed May 14, 2012

    Once again, I’ve been blocked for 30 days for requesting friendships with people I didn’t know. This statement is false, anyone I request as a friend is either family, a friend, or someone I went to school with. This is total crap. I would understand if I didn’t know these people, but I do. So, you are very wrong in blocking me once again. This needs to be fixed and another thing, why is it that there are thousands of people out there with thousands of people on their page? Are you really going to say those types of people know that many people for real? I have 31 Facebook friends, not thousands. What is the problem? You need to explain this. I have 31 family and friends.

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    Customer Service

    Reviewed May 14, 2012

    I can't log-in to my account because of the security check. There was no massage sent to me, the phone call gives me a wrong code and I sent my government ID but didn't respond to my mail.

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    Customer Service

    Reviewed May 13, 2012

    I had an account with PayPal and Facebook for purchasing Facebook credits (poker chips). Without my knowledge or authorization, PayPal accessed my account and took three separate amounts of money. I first became aware of this when two days later I received three emails from Facebook Ireland informing me that money had been refunded to my account. Obviously, this concerned me and prompted me to email them as to what they were doing. Are they helping themselves to my money? I’ve lost count how many times I’ve emailed them about this and yet I have not received any explanation or resolution to my complaints.

    In fact, I’ve had one flimsy reply from Facebook Ireland where they tried to suggest that a third-party or hacker was responsible for this and did not supply any direct answers to specific questions. I’m still waiting. As far as I’m concerned, if you take money from someone without their knowledge or consent, it’s theft. Pure and simple. In short PayPal, acted illegally and not only have I had no apologies or explanations, but also they are, it seems, accepting no responsibility for their actions, illegal actions, and they are not responding at all to my recent emails. I am furious about this and concerned as to what they might do next. They have my bank details and they have made it clear to me by their actions that they are dishonest. I await your response. Thanks.

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    Customer Service

    Reviewed May 9, 2012

    I forgot my FB password and then I tried resetting it, but the email address I have on my FB and the phone number no longer exist. Now FB doesn't want to give me an option for an alternative email or phone number. I can't get my FB back, this is **. I want a link sent to me where I can reset my password and get my FB back!

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    Reviewed May 7, 2012

    Facebook is discriminating against my posts. I support Ron Paul and FB kicked me off for 3 days. Whatever happened to our constitutional rights, our freedom of speech has been cut off by FB.

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    Customer ServicePrice

    Reviewed May 6, 2012

    I reported 3 sexually explicit posts, very explicit for a 17 year old girl (her account was obviously hacked). I clicked on the report story, did this 3 times for the 3 different stories. Now Facebook has decided to block my account. This was as soon as I clicked submit on the 3rd complaint. I no longer have access to my phone that was used to register. This profile is my business account and I would like to sue Facebook for this as I have done nothing wrong. I can and will be getting this phone number back, but it will cost me. I would like to recover this and some compo from Facebook as I have done nothing wrong and am in fact actually doing what they require us to do - report these things! Just who do they (Facebook) think they are? Do we in fact have any legal rights?

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    Reviewed May 3, 2012

    Facebook has blocked access to my account unless I provide government ID, photo and other personal information. Please include me in a class action lawsuit against Facebook. This big-brother organization now appears to be into the ID thief business. Facebook also appears to be getting into the human organs business whereby many people, including minors, will give up their rights to their own body parts unknowingly perhaps only to play internet games using Facebook. Facebook is becoming more powerful and dangerous everyday.

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    Reviewed May 2, 2012

    Advertisements on Facebook are **. PageRage ad has ** on my Facebook wall? PageRage ads should be taken off of Facebook wall now. There is an ad on PageRage of a woman showing her full rear and her full breast. I will discontinue using Facebook altogether if they do not pull their ad from Facebook. If not, I will tell all my friends to stop using Facebook!

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    Reviewed May 2, 2012

    Why am I always getting reported for many different things such as asking someone to be friends to my account, being shut down because of my password being used somewhere? This has been an ongoing issue that I have. Is someone taking a lot of their time to hurt me? I want more info on who is accusing me of trying to friend them and who is also causing my account to be shut down almost weekly. If you won't help me find who is doing this to me, you let me know so I can copy my friends' names off here and shut Facebook down. This is not right and it's without a doubt, done to hurt me. What will Facebook do for me?

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    Sales & Marketing

    Reviewed May 2, 2012

    I closed my Facebook account in February. Now, I'm hearing that there's a fake Facebook page using my info trying to scam people. Facebook is doing nothing. This is a serious matter. Someone is using my personal info and Facebook seems to think this is no big deal. My next step will be to contact my attorney and expose Facebook for participating in illegal activity. Why else would they not do anything about these situations?

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    Reviewed May 1, 2012

    When I'm chatting on Facebook, many of my friends are not visible online, they are also not set offline. I still can't see them. Please solve this problem.

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    Reviewed May 1, 2012

    Filing a Complaint of Abuse and Slander on FB User - I cannot find the complaint form for filing this official complaint since the abusive/slanderous posts were mailed to me by a concerned citizen. The attacks continue, but I cannot "report" them since I cannot see the individual's page. I can only hear of the posts from mutual friends.

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    Reviewed April 30, 2012

    You all have updated my timeline. When I post something, it shows on my post and not on the news feed. Can you fix this?

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    Reviewed April 24, 2012

    One day, when I was using my Facebook account, it automatically logged out and got locked. It asked for proof of identification. I have submitted my proof of identification many times; however, no action was taken on it. So, please help me in getting my account back.

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    Customer Service

    Reviewed April 24, 2012

    My hotmail account was hacked into. That was blocked for me to never use again. Next, someone hacked into the Facebook account and now my fb is blocked. This is disgusting. I guess fb cannot stop the hacking and obviously cannot restore the account and has no customer service so it cannot be exposed and no one can know what a failure fb really is. Hmm, very sad.

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    Staff

    Reviewed April 23, 2012

    I was playing on Facebook and was penalized five times for saying the word Sauerkraut, which is a food and certainly not profanity. Your people are obviously so damn dumb that they did not know what is profanity and what is not. Teach them how to spell and what is profane and what is not. You probably do not even know yourself. This is ridiculous.

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    Reviewed April 22, 2012

    One day when I was using my Facebook account, it automatically logged out and got locked. It asked for identification proof. I have submitted my identification proof many times, however no action is taken on it. So please help me in getting my account back.

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    Reviewed April 22, 2012

    My son's account has been taken off or blocked because someone hacked into his account. He has since, tried to get back on with no success. He hasn't had any luck getting on, and no help from anyone. He really needs his account up and running for keeping in touch with us, his family. His details for Facebook were ** and password was **. We have tried these, numerous times with no success. He has been using my email address which is ** in case he is given any details to get back on to his account, but hasn't received anything. Could you send your reply to ** please, as this is urgent. Thank you.

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    Reviewed April 20, 2012

    I tried to log in many times, but it showed that my account is temporarily locked. Since I tried verification lots of times, it's not opening though my email address and password are correct.

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    Staff

    Reviewed April 19, 2012

    I need someone to help me. I don't know what to do. A girl has been posting profane and vulgar things about me all over Facebook. This has been going on over two years now. I have tried to befriend her, but that's a joke. I've tried reporting her on Facebook as well, but nothing ever happens. Please help me. I am at my wit's end with this girl. I am afraid something bad may happen.

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    Customer ServiceCoverageStaff

    Reviewed April 19, 2012

    I am a woman of 55. I am a shut in and invalid for three years now. I have little or nothing to do during the day and I really do get quite bored and I have been playing Price is Right for a few weeks now and I have gotten to the habit. I want to play more. A few days ago, I went to my Facebook page and all there was on there are notices about Price is Right, that I won this or that. And so my entire Facebook page was stuff from Price is Right. I am not a bragging person so I mentioned it. I do continually send things to my friends and so they get the message about Price is Right but I was not happy with all the notification on my page. There was nothing else. If you don't believe me, just look. It looks like I am bragging and I did not like that.

    Anyway, I've been playing for a few more days. This morning, I tried to get on the game and it goes to the 1st page and then just sits there and sits there. What is wrong? Why are you doing this to me? I am a crippled person and that is the only fun I have. It is wrong for you to take this from me. I want it back. I have tried other games and I like this game best. I have been sending out shares to all my friends so they do get to play and have advertisements for the Price is Right. So why are you being mean? I just don't understand when I just want to play and not be so lonely. Why are you taking this from me? As for the things above that I did not answer, I don't know what they are and I have macular degeneration to boot so I can't see anything that I have missed and those red lines don't help. It covers everything up.

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    Reviewed April 18, 2012

    I signed in several times and I know it is correct and it does not allow me access to my account. There should be a complaint area when you are signing in so you can direct info to the area. This is extremely annoying. Unfortunately, everyone out there is not perfect and I have a disability in my left hand. Obviously, this is of no concern to those who make up this page, but it is to me and it should be to other people out there who work with a handicap of some kind. Think about it.

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    Customer Service

    Reviewed April 17, 2012

    I have requested family members to be my friend on Facebook! You blocked me for 30 days for asking to be friends with my family! That is wrong. Let me make friends with my family on Facebook! Please respond through Facebook messages due to my Yahoo mail being down right now! Thank you for lifting the block.

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    Staff

    Reviewed April 16, 2012

    Facebook will not delete my accounts. Facebook is using my account to get the state, police, Backus and Lawrence Hospitals, pharmacies, Walgreens, and CVS involved to help make their organization’s money. Facebook supports police brutality and harassment of people at homeless shelters. They support the harassment of people that travel.

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    Reviewed April 16, 2012

    I have a business account as a profile, as in a small online clothing line, and I take orders through Facebook. But Facebook has blocked my account and is showing me random pictures of people, who are clients or of people who have added me. I don't know any of them personally. How am I supposed to identify them to verify my account!

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    Reviewed April 15, 2012

    I tried to log in to my homepage and it won't let me. I am always having trouble with Farmville. It will refresh all the time. When I am trying to do my farms, it is slow and I get so fed up that I always close it and then my crops die, and half the time, my feeds don't post. This is the slowest thing on my computer. My daughter quit her farms and so did my son. I try to do all of the farms, but it takes so long that I get angry and quit. This is supposed to be high speed, but Facebook is so slow that I am seriously thinking about just cancelling my Facebook. I am not the one only who complained, but this is ridiculous. I think you need to do something about this problem.

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    Reviewed April 14, 2012

    I tried to open my Facebook account but it didn't open. It is showing a message that it has an illegal certificate. I can't access my account since yesterday.

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    Reviewed April 13, 2012

    Facebook keeps blocking me from making friends. Isn't Facebook a "social network"? Yet they tell me who I can be social with or not. This is a perfect example of how absolute power corrupts absolutely. The power FB has is incredible and now, they have turned into a fascist **.

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    Reviewed April 12, 2012

    There is a posting with William ** that is posting pictures of my 8-year-old as well as other children on Facebook. You need to monitor more closely. This is a webpage for adults, not children.

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    Reviewed April 10, 2012

    Locked out of my account in Facebook, telling me it is not valid anymore. Then they asked me over and over for a phone call or text. On top of that, they asked me to pick out other people’s pictures, which is almost impossible. Not everyone has a cell phone? Does that make you bad? I have contacted my attorney about getting my photos back. I have not downloaded those photos. Facebook must let me make a copy. Facebook is free, fine I'll leave but not without my photos. I need action taken as soon as possible.

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    Installation & SetupStaff

    Reviewed April 9, 2012

    Facebook is the biggest bully on the internet. They are telling you that you don’t know the person you have sent a friend request to. They block you from inviting friends sometimes for two weeks at a time. They never tell you exactly what you did wrong and instructions for inviting friends you really know are not given. They know they are abusing us. That is why there is no way to contact Facebook. Again, Facebook is the biggest bully on the internet.

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    Customer Service

    Reviewed April 7, 2012

    I have neither a landline nor a cell phone. All communications are via the internet. All of a sudden Facebook will not allow me to sign on without providing them a phone number. No warning. Nothing. I can't even get online with them to complain or to cancel my account. There should be a requirement that such companies offer live customer support. I can't tell you how angry I am.

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    Reviewed April 6, 2012

    I have some charges to my bankcard that I did not authorize. These charges come up to over $160. I authorized the last two transactions, but not the previous ones. I sent in the complaint, but I could not follow the prompts to give the correct information. I feel that I am getting the runaround, and I am being legitimately robbed by somebody. I need to talk with a live person, so that I may get you the correct information and this matter be resolved. I have since cancelled my bankcard and have disputed the latter charges. Can I speak to someone who can walk me through this process?

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    Reviewed April 6, 2012

    Facebook will not allow friend request I make and continue to block my request for 30 days!

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    Staff

    Reviewed April 5, 2012

    There is a person that I keep blocking, and he will come on in a different name or he gets his friends to send a request. I quit adding friends, but he still keeps following me on FB and starting trouble with me, posting obscene junk on my wall and sending inboxes to me. I have complained, but it's like talking to a wall. They are quick to suspend your account or block friend requests, because you have asked too many. But they won't do a thing about the real problems, like the pedophile stalking me.

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    Reviewed April 4, 2012

    It's happened repeatedly, and it's insidious. I decide to check my privacy settings and, lo and behold, Facebook has undone whatever my last choices were and changed those choices for Facebook's own financial benefit at the expense of my privacy. In this case, it's the choices under apps/how people bring your info to apps they use. The smarmy heading on this section reads: "People on Facebook who can see your info can bring it with them when they use apps. This makes their experience better and more social. Use the settings below to control the categories of information that people can bring with them when they use apps, games and websites."

    FB gives a number of boxes to check for situations in which the user will allow Facebook to share all of the user's information when a friend uses an app. I always uncheck all boxes. And when I remember to check back, Facebook has always re-checked at least one box for me. This time it was the "if I'm online" box, especially annoying since my phone app leaves Facebook running most of the time. Changing a user's own preferences without her or his knowledge is illegal. Even if Facebook fixes this going forward, it doesn't undo all the money Facebook has made on me already. How do I get compensated for that?

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    Staff

    Reviewed April 4, 2012

    "Unilag girls caught having sex" posted by Bongo **: There is a very disturbing link posted of three ladies forced to have sex with each other! This is inhumane and should not be on Facebook at all! I find it offensive and degrading as a woman and most importantly as a human being. This has been on the website now for 22 hours, and today's date is 04/04/2012. Please do something about this as soon as possible.

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    Customer Service

    Reviewed April 2, 2012

    Last week, about 3-29-2012 or 3-30-2012, we had Verizon FiOs installed on our store's computer/phone lines. Ever since, I have been locked out of my Facebook account. I have verified my ID with a photo ID. I have requested a new password. I have verified names of friends whom I am associated. I am still locked out. Facebook has sent me 15 automated emails with instructions as to how to reclaim my account and new passwords, etc. Nothing worked, and as of today, 4-2-2012, I am still locked out.

    This is inane and borders on the insane. I am a business owner, mother, and grandmother; and I have not used Facebook for anything that could remotely be called abusive or "spam-ish". For a social site, Facebook is showing itself to be extremely anti-social. There is absolutely no customer service phone number available, no email address that is easy to access for instant help, and no way to contact them to get results. I am extremely disgusted, to say the least. According to the posts online on many, many sites, this is happening to hundreds, if not thousands, of Facebook users.

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    Reviewed April 1, 2012

    We had Verizon FiOS installed at our store, affecting both of our computers. Since then, I have been blocked out of my own Facebook account. I know the password; I've used it for years. I went through all of their "steps" about 7 times - or more - to no avail. I reset the code, changed the password, and even got to provide my ID with a photo that they requested. I am unable to contact anyone. I have spent hours attempting to resolve it and cannot even get into the account to delete it. They have sent me many "canned" messages about it, but not any help. Facebook needs to be either controlled or co-operative.

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    Reviewed April 1, 2012

    I run an alert awareness service on Facebook where I have brought all emergency services to work together. You keep asking me to tell you who are in the pictures. This is a stupid for ODF security that is in place. I run a public service and choose Facebook because it is supposed to be more user-friendly than other sites. It seems I'm wrong and I’m starting to lose faith in you guys. This is not good. All I want to do is gain access to my account with out these stupid picture questions. What happened to the set up that I had set up that it if there was a breach, it would ask me where my mother was born? But it didn't—it took me to pictures.

    Please reset my Facebook account so that I can gain access as I have to post more missing children and wanted suspects. I have a very close working relationship with the South African police and I will lose credibility if I don't keep this services I have offered up to date. Please help me. If you do phone, make sure that you tell me that you are phoning from Facebook.

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    Customer Service

    Reviewed April 1, 2012

    Yesterday, I sent out an invitation to Vanessa ** to be my friend on Facebook. Your response was to prevent me from sending out invitations for 30 days because I sent the invitation to someone I don't know. Not only do I know Vanessa, but she is my business partner! Please revoke your unjust "sentence".

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    Customer ServiceStaff

    Reviewed April 1, 2012

    Freezing my account will not let me make friends. They said I was asking too many people to be my friend that have not responded. So, they said that it is harassment. Who said that they are the Social Police? I am not harassing people by asking them to be my friend. I will never know unless I ask them to be my friend. If they do not respond, then I know the answer is no. Facebook has no right to tell me who I can ask to be my friend. If someone is complaining, then Facebook should have them go through the procedures first. Complainer should contact the person and tell them to stop. Second, if nothing is done, then they can ask Facebook to intervene.

    Facebook has overstepped their power by arbitrarily deciding to freeze people’s accounts for having too many unanswered friend inquiries. Facebook needs to be put in their place. No company should have that much power. They have become communistic and aristocratic. If there is a class action suit against them, I want to be included.

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    Customer ServiceInstallation & Setup

    Reviewed March 30, 2012

    For four months, I have tried unsuccessfully to log on Facebook. I followed all the instructions and typed in all the required data. I have been rejected by the following messages: "Bye, try later" or "You are using too many codes." Tonight, it said it had texted me a new password. Now, how they do that is a mystery to me as I only have a desk phone and no voice mail and no cell phone—magic. I have 15 friends and family on Facebook and I keep getting messages from Facebook telling me so and so has put up new pictures so and so has finished their course in college, etc. My friends and family say, "Where are you?” And I say Facebook has blocked me out. Why? I have no idea. I have made attempts from six am to two am. I even tried once at three am. They keep sending me new passwords. Every time I use them, I get the same messages.

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    Reviewed March 29, 2012

    My ex is placing derogatory information on Facebook about me. She is posting photographs on Facebook with derogatory statements on it about me. I see this as defamation of my character. She is using Facebook to further her personal vendetta against me and I want her to stop. I am not on Facebook and my friends showed me her page. I'm angry to say the least! She is also involving Facebook and third parties into a personal matter. I want her to stop!

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    Customer ServiceSales & Marketing

    Reviewed March 28, 2012

    On March 27, our Facebook Business Page began sending multiple requests to random people over and over and over again asking them to "Like Us". Some people got 10 emails. Clients were calling very upset. There was no 800 number to call Facebook to ask them to disable this from happening. I did send numerous email requests to Facebook advising them that this was happening from the "Account Settings" report a problem. I selected "Spam" and advised that my website was sending repeated messages to clients and people that I had never even heard of before. Of course, I never even got a confirmation that these emails were received.

    Finally, someone showed me how to go in and deactivate the site completely, which I did on the evening of March 27th. The site appeared to be deactivated but then a client received yet another email the following day. I went in today to check and the site was back up and running. Now, I don’t' see the way I deactivated it before. I am praying I don't lose a lot of business because clients are annoyed by receiving 10 or more email requests in one day.

    It’s very frustrating that there is no technical support hotline. It’s very frustrating that there is no email response when a problem has been reported. It’s very frustrating that you can disable a page only to find it reactivated without your permission! Man, am I angry and upset!

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    Reviewed March 25, 2012

    I am the administrator of Antonio **, a page about an Art School in Lisbon. It was created by me as a meeting point for the old students of the 60s. I'm collecting old photos that I post. Many old students post photos as well. Today I tried to upload a video with images from 1963 and it failed 3 times I don't know why. Now I get a message that due to problems of copyright it is not possible to upload videos anymore. Please give me the possibility to upload videos. They are home videos, there are no copyrights questions.

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    Customer ServiceStaff

    Reviewed March 25, 2012

    Facebook has banned my account and hundreds of other members over unanswered and unwelcomed friend requests due to a script or bot software they are running that is supposedly saying we are sending out too many friend requests to people we do not know, when that is false! These friend requests are actual people we know and we are being banned for it! I have records of hundreds, if not thousands of people on Facebook, me being one who has been banned twice in one week now. First time for 24 hours, this time for 7 days, others are for 30 days ban. This is getting ridiculous! We need someone to help us please! Facebook will not provide anyone to speak with us no matter what we do. They just keep sending out ** form letters by computer! Please help me to get this turned around. This is getting out of hand and our rights are being violated. I was banned by simply contacting my church's pastor and she didn't answer the friend request within 24 hours. It's just completely wrong! Thank you for your time in this matter!

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    Contract & Terms

    Reviewed March 23, 2012

    Today is my mother's, who is deceased, birthday. To get some sort of closure, I always post a video, pictures or a tribute to her. This gives me and my family some sort of comfort. I worked on putting together a collage of pictures for about 5 hours using the Windows Live Movie Maker application. There is a tab at the top that says share, and gives Facebook as one of the sources to share.

    I posted the video, and I kept getting a notice that said something about infringement laws. Okay, I filled this out over 10 times, and they would repost the video. Then as soon as someone would comment on the video, they would take it off again, and I would get the notice to fill out my information and a decision would be made. The video was replaced again and is still present on my page.

    I just tried to post a video from my android which someone requested. The video was of my family at my sister's retirement dinner. To my surprise, I have been blocked from posting anymore videos to my page because I violated the terms of Facebook. What in the world is going on here? I always use Facebook to post my videos of church services, because I am a pastor, and of my choirs and dancers. I am very disturbed by this kind of treatment from Facebook.

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    Reviewed March 23, 2012

    Suspended for 30 days for searching for friends - I had to re-sign in and then a notice came up, said I was suspended for 30 days for trying to find friends. I never clicked on any one profile, totally absurd by Facebook.

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    Reviewed March 22, 2012

    Somebody hacked my computer and communicated with some ladies and talked some filth. Actually, I don't know how they were added to my chat page. Once I logged in, they asked me "How are you?" Then I asked, "Who are you?" And they said nothing but talk filthy things. It was seen by my wife and now our marriage is going to end with a divorce. I am deeply upset about this. I can't do anything. It is my fate but if I haven't used this stupid Facebook, I would still have a good marriage and will have a happy future. Facebook ruined my life.

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    Reviewed March 22, 2012

    I was blocked for 4 days. I didn’t know it is wrong to add people you don't know.

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    Customer Service

    Reviewed March 21, 2012

    My son asked me to buy one game in Facebook. I put my number's card and password only for that purchase. My bank called me to inform that I have to pay 76.65 euros (extract February) plus 467.82 euros (extract March) and 306.73 euros (extract April). Since I was called by the bank, I changed the password and no more utilization was done. I want my money back. I only had authorized one purchase.

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    Sales & Marketing

    Reviewed March 21, 2012

    Facebook said I posted “spam” and disabled my account! First, I never post ads or spam items. Second, Facebook must tell me what post they say violates their very vague so-called rules. And they must tell me who complained. If they cannot tell me exactly what I did wrong, you must reinstate all my privileges immediately. This is a class action. So if any attorney reads this, you can win billions of dollars from Facebook by filing with the government!

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    Staff

    Reviewed March 21, 2012

    Why is it when I do follow the rules and send friend requests to people I really do know who are friends from school or people I know, a screen comes up and blocks me for 4 days when I know all these people I send request to? This is the 4th time this happened, and Facebook needs to fix it. My best friend died, and I sent a request to his sister whom I personally know. Then I couldn't, because I was blocked for 4 days. I wanted to put something nice on her Facebook. Please fix this problem for me. Thank you.

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    Reviewed March 21, 2012

    My ex boyfriend Justin ** is putting up nudity pictures of me, either on one of his pages or my pages. I can’t figure out where they are but people are writing me, telling me they are on there. I want him to be blocked or cut off and I want the pictures off the internet. His name is Justin ** and my name is Ashley **. Thanks.

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    Reviewed March 20, 2012

    My Facebook account was temporarily suspended. The reason they gave was that I must have logged on to a fake Facebook site and that this was known as phishing. It was supposedly suspended for security reasons. I have been trying to call them for 2 weeks. They offer no customer telephone support. You can leave a message – and I have left several – but no one returns your call. I have also tried to e mail them with no results. At this point, I would like to delete my account since I can't use it. Yet, I can't even get in to do that. Can you help?

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    Reviewed March 20, 2012

    When I sent any friend request to anyone, it appears that my ID is blocked! I want a reason why my ID is blocked.

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    Reviewed March 20, 2012

    On FB, on my news feed, a profile keeps popping up from a quote profile. I talk with walls when one listens. It had naked photos of Jason ** and another lady having sex. I'm disgusted, plus there where other naked photos before that one. I cried getting their attention by posting I hated what they had posted on newsfeed. Please stop this dirty stuff. I didn’t sign up for it, please. Thank you!

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    Reviewed March 20, 2012

    It’s kind of hard to 'like' you when Facebook requires you to own a cell phone and also requires you own a scanner if you don't own the first. If for whatever reason you don't own one of those, their security system flags you as maybe not being who you claim to be. You are ** out of luck and banned indefinitely with nothing but an automated response and a too bad. Unbelievable insanity, in my opinion.

    So I logon the other day and start browsing my news feed—and blam! I’m locked out for no reason whatsoever by this ‘security check’ **! This is the ‘second time’ this has happened to me for no explanation and reason! What is going on? First, you demand that every person on the planet own a cell phone! I just turned 43 years old and I've never owned a cell phone and have no plans to! Now, second, you demand that the whole planet own a scanner? I’ve been online with my gaming level PC now for over 12 years and I've never owned a scanner, let alone thought of owning one! I’ve never even owned a printer, let alone a scanner!

    What's the third requirement, to use your ** stupid website? Are you people insane? I am absolutely furious! It’s been days now that I've been banned from using your stupid top-secret, military-grade clearance website for absolutely zero rhyme and reason. I want to know what the hell is going on. I submitted a report days ago explaining I have no cell phone and I've received zero e-mail reply or anything! Unbelievable!

    I live in a four-apartment house and you want to know how many of those own a ** cell phone, let alone a ** scanner? One. One out of four owns a cell phone that I know of! Some young single guy. Where does it state, “Be warned that before you register to use Facebook, you must own a cell phone and must own a scanner”? Where?! I want to know where you clearly warn people of this requirement.

    I’ve been banking online for over 12 years—what would I need to be more secure than that? I had to call a phone number one time 12 years ago to bank online! And here you want government ID, Social Security Number, etc.? You’re insane! I’ve never in my 12 years online ever experienced anything so crazy. Over the top—not even close!

    I want to know what caused this craziness for the second time in maybe a year or so I've been using this ridicules totalitarian website. I'm going to pass this e-mail on to every news agency here in Canada and maybe even a few in the US. Sooner or later the media will learn of the way you treat your innocent users. You mark my words.

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    Reviewed March 19, 2012

    My Facebook account was hacked and my personal information was exposed and used by someone who had a beef with me to spread a bunch of false information about me. Something needs to be really done with the internet to protect our privacy. I have since deactivated my Facebook account.

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    Staff

    Reviewed March 19, 2012

    I was "poking" a lady friend when I decided to check my pokes prior to the time at which she poked me. I read on the screen, "To poke someone, go to their timeline..." You may understand where I am going with this by now. It is to my understanding that I would not physically be able to go to more than one person's timeline in order to poke one person. I was misled by this, but suddenly understood that there was a simple grammatical error. I could not go to "their" timeline, but could most certainly go to "his or her" timeline. Therefore, it should be written, "To poke someone, go to his or her timeline..." I appreciate your understanding of this error and hope to see a necessary correction in the near future.

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    Reviewed March 18, 2012

    The hard drive crashed on our computer. When we replaced it and my wife went on to Facebook, she couldn't play any of her games. The Facebook helps are worthless. We can't get online support. My wife has spent over $1,000 on these stupid games and now she can't play them. I have never known a company that is so callous and doesn't give a rip about its customers.

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    Sales & Marketing

    Reviewed March 18, 2012

    Redirection - Currently, I cannot access Facebook due to being redirected to "Mojo". This is ridiculous and an unethical business practice. I highly doubt Facebook has anything to do with this, but I would like the problem to be fixed. Honestly, I fear it is a scam that may have viruses in it. Thank you for any help you may provide.

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