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Reviewed May 11, 2023
My mom's Facebook account was hacked, and the hacker immediately changed the email address and phone number attached to the account, which means all the 'hacking' reports and instructions in the help center do not work. Support has not been helpful. The hacker proceeded to message all her contacts asking for money. Sadly, we she has vulnerable friends and family members that have given the hacker money and filed police reports.
When that didn't work, the hacker went to missing persons groups and started posting graphic photos of my mom's now deceased sister in law (which were private and meant for family members only, but the hacker stole them from previous private messages), sometimes claiming it is my missing sister, Hailey **. They are asking for donations in her name and the name of “Lori”, our deceased family member, and asking for money. We are not sure if this is the same person sending threats and ransom demands, but either way, the police have been notified and an IC3 report has been filed. I reported the chat log as ‘hacked’ to Facebook with no response. The log even shows a message where the hacker agreed to return control of my account to my mom in exchange for $80 which she does not have.
My mother has gone through all suggested steps in the help center. Nothing works because the hacker gained access to her account and changed the email address and phone number and logged her out of all devices extremely quickly. Once she saw the email from Facebook alerting her of the email address change, it was already too late.
We are already dealing with so much with my sister being missing in Washington State, and now we are being terrorized while Facebook allows it to happen. My mom’s account is Facebook **. She is disabled, and Facebook was her connection to the world, and all her friends and family. Our family uses the name ** for spiritual reasons and we are known to our loved ones, friends and neighbors as the “**” family. Her ID will show her legal first name and legal date of birth.
She has been using this account for many years in Colorado. It should be obvious to Facebook that her account was hacked by looking at the historical activity prior to the last email update and it should be restored to the control of my mom’s original email address that she started the account with. Their "security" is a joke. I have screenshots from the scammer asking for $80 to return control of her account to her, but she doesn't have the money and neither do I and Facebook shouldn't let disabled people be extorted and terrorized. Facebook isn't doing anything at all. I have written a letter to headquarters, emailed all Facebook support emails I could find online, messaged many employees that handle security on LinkedIN, posted reviews detailing the hell we go through, and I am not going to stop until my mom has her account back.
Reviewed May 6, 2023
I rarely use Facebook as it usually ends up in a barrage of potential suitors asking if it's like a picture (not off their face). However my brother started a group so I thought I'd hop on to show my support. Within 30 minutes I had multiple people DMing me about a government program that gives away money to seniors and those who are disabled. I was approached by a person I know from high school yet I know it wasn't her. Somehow these scammers use other people's page or picture and name on Instant Messenger. PLEASE be aware of these scams. There are multiple and once again they may use a person's name you know to draw you in. It's a shame you can't go on any social media sites unless you always keep your guard up. I believe more should be done, when Consumer Affairs finds millions just by scratching the surface, it's a problem and the government should take notice.
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Reviewed March 8, 2023
I'm not comfortable giving FB my drivers license, social security, passport, etc...since their personal security protection history isn't that good. Similarly, I didn't need any of those docs to open my account, so why do I need them to reopen the account? And there's no way to contact a human to sort out the problem.
Reviewed Feb. 24, 2023
For absolutely no reason, Facebook disabled my account...FOREVER! I had this account since 2004, I believe. No chance to ask why or find out what they believed I did wrong. I had posted that my husband's work was looking for people to hire and to text him for more info...next thing I know, my account (all of my pics, contacts, friends info, EVERYTHING) is lost to me with no explanation or chance to resolve.
Reviewed Feb. 5, 2023
I opened a Facebook account so I could look at their marketplace to buy a car. Within an hour my acct was blocked because I don't meet up with their community standards. What??? Do they insult everyone who signs up or am I just lucky? Exactly what is it about me that doesn't meet up to your standards? Screw you too. Sincerely, Liz **
Reviewed Jan. 12, 2023
Scammers everywhere here, Facebook itself is the biggest one. I post a legit ad for a house for sale and FB hides ad every time I decline someone's stupid lowball offer? **. Get a review done by them and they repost it just to take down the next day again. Just a waste of my time. They think they control everything. They can take their whole metaverse and stick it where the don't shine. Closed my account.
Reviewed Nov. 14, 2022
Greater investigation, coding need programmed into Marketplace detective software that seeks out abuse of community standards. Relying on Facebook user complaints is fine as a starting point for abuse. However, the cause of abuse, as in my case on 2 separate accounts, have been a result of a hacked account. This, of course is a much more serious situation than abuse of standards. This is a vulnerable position regarding Facebook privacy, security and presence on the world's market for META.
I can verify, and your technical team can as well using my accounts, that I definitely have been hacked 1-year ago and again recently and my experience can be used as a test bed. This hack is real and happened twice to my Facebook accounts. I have been hacked on my Facebook page. Someone placed a scam Marketplace advertisement and somehow associated it to my account. This happened November 10, 2022 to one of my accounts and a year plus ago to my ** account. In both instances Facebook took away my Marketplace access. Same advertisement both times. I opened the second account with a different ID and password. It was fine for a year. Then, deja vu all over again.
I'm a 77 year old U.S. Army, disabled, combat veteran using Marketplace to make a living with a small, legitimate business. I only say this to point out that I'm not a complainer for the sake of complaining. I depend on Marketplace for my livelihood. Please contact me if you wish. Here is information for IT folks to start with. The telephone number for all of my Facebook accounts: ** (my cellphone). Email addresses: **. Home address: **. My name: Don ** (The ** is my mother's maiden name. Not my choice of middle names for a male child). Thank you for reading this. I believe it is a serious enough event for both myself and META to warrant investigation.
Reviewed Oct. 14, 2022
Facebook allows these racists to continue with inappropriate racial comments about what ** folk is doing such as slavery, beatings, etc. A man wrote a nasty comment and this writer responded and FB bans me for 30 days. He continues to make racist comments without any Repercussions. Fb should've banned both parties not one.
Reviewed Sept. 17, 2022
Today my posting and commenting features were suspended by Facebook because in a public group, I was bullied by another commenter for the second time in a week, and I responded by telling her to stop being a b8tch. After a moment's consideration I went back to the group page to change my comment, but I found that Facebook said my comment violated its terms of service and that I am suspended for 24 hours. Very weird because the bully did not get suspended, and more importantly, the whole platform is an epidemic of cyberbullying, content unsuitable for children, fake accounts, conspiracy theories and yes, swear words. I'm 65 and use my account for helping animals and keeping track of friends and family. I'm not there to pick fights. I actually cried both times I was attacked in this group. And there isn't even a way to contact Facebook to appeal. It's all computerized so there are no humans in charge. I think it's time to delete my account.
Reviewed Aug. 31, 2022
I am a fan of Enya the Irish singer. I have many friends on Facebook that are also fans. I had a group Enya - A Journey In Music and we were sharing Pictures of Enya and artwork done on Enya photos. Facebook shut down my page with no warning nor reason. I have sent my Driver's License and they made me do a video as well. I just today sent my license again to them and they still are not wanting to reopen my page. I am being bullied and harassed by Facebook employees and I am not the only one who is being Harassed by them.
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