Consumer Complaints and Reviews
Why doesn't Facebook have a customer service phone number? It's impossible to get a hold of Facebook. A multi Billion dollar company should make it easy for people to contact them for help when needed. My Mother is locked out of her account and they are asking for a photo id. Is this for real or some spam site trying to get her information?
Since when can a company ban you for nothing, shut down your account, connections, pictures, memories all for some abstract violation of their terms they wont even tell you about? Email them and no response, very dystopian and creepy. You feel like you have no human rights at all.
Today I was locked out of my account suddenly. Facebook demanded that I submit a photo of government-issued ID in order to be let back in. I did so, reluctantly. From what I'm reading, it sounds like a lot of people have been permanently locked out of their pages, even after complying with their demands. This is ridiculous. I have been on the site for years. Now, suddenly - even though I'm using my legal name and have been from Day One - I've been shut out because of this for, as near as I can tell, no reason whatsoever and it appears I have no recourse but to wait on THEM to decide if I'm actually me or not.
I have been blocked for days at a time with no clear reason. What was the particular a post caused the block. Just a vague "see community guidelines". There is no way to alter one's actions. There is clear reason why an account was blocked. Also Facebook leaves millions of comments and content on their site creating confusion as to what is acceptable. Since so many businesses, groups and events use Facebook as their sole media outlet the random blocking of users without a clear basis why or even equal treatment of all users is abusive. How do I file a complaint about this?
I've been using Facebook for 4 years and now they blocked my access, saying I have to verify my name. By the time we created an account, we used a employee's name but he is no longer with us. Now Facebook says that the only way to unlock my account is by sending the ID of this guy, which we have no way to reach. I tried sending safe info about my business (and also government related information), my own ID's, but they were all refused! This is definitely a big mistake! They should use other ways to verify if I am the damn owner of my own company. Facebook is living on borrowed time... it might join his old mate Orkut very soon. No IT company survives to such a bad verification system and customer support!!!
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Why does Facebook suck so bad??? I was suddenly locked out of my Facebook account on Friday for no reason. After trying to verify pictures of my friends, which I did, those ** told me I would have to submit a copy of my government issued ID, which despite my issues with such things, I did. And lo and behold, I got no response and my account is still locked and that stinking ** Mark Zuckerberg has my personal information. This seems highly suspect and not very legal at all. I'd suggest ** knock it off or we should rise up and sue that stinking ** Mark Zuckerberg into the poor house!!!
Since when can a company offering a service completely cut you off with no explanation, no contact and no way to find out why. I have been on for years and have a business page too and both were cut off. I tried to call, email with no luck. They make sure you cannot contact them. I feel discriminated against because of the way they are treating me. So even if I broke 1 of their rules I should be able to at least have the right to defend myself against charges, they just condemn you and punish you with a lifetime ban. This is wrong.
Facebook has become a means of communication and the only form of it for millions of people so they hold all the cards, so if they don't like that you support a cause, or if you just say "Hi" wrong they can cut you off with no reason or reprisal. This is control on another level, because they sell your information. It is a monopoly and the government needs to step in and set rules for them to follow, they should have a way to contact them, they should not be able to kick you off without a fair review. The way it is now they can pick and choose who they want, which will lead to the same minded public which could create a following like, maybe a Nazi regime.
I was notified today after 8 years of being on Facebook with no problems that I have to verify my name. I'm locked out! I go by my nick name that's how my friends know me. Not by the name on my drivers license. That's not the "name I go by every day" in their words! I did send safe info to them my business card also a membership card with my name but it wasn't good enough! I have been a victim of identity theft in the past and don't feel safe giving more personal info to Facebook. Now they want me to provide several different legal identification to PROVE who I am?! It's not right! Because I have a unusual name that doesn't meet their community standards I have to jump through hoops to prove who I am? All they have to do is look at my profile and see who I am with recent comments from friends and family also photos that I'm tagged in with friends!
I live on the west coast and my family and a large part of my friends are on the east coast that's where I grew up. Facebook is how I keep I touch with them. I also promote my side business on there. I refuse to provide Facebook with my personal info. I don't feel it's necessary for them to ask me to especially 8 years later! I didn't need to provide that information when I signed up! They are not a government organization. What right do they have to do that? I don't know who is on the other end of those emails they are sending?! I'm infuriated about this! I guess I won't be using Facebook book anymore! I'm DONE!
My account was locked and Facebook said they needed age verification. I followed the directions to the letter. I used my Drivers license and CCP. Both show my name, address, DOB and a photo. A few hours later I received an email stating that the identification could not be used or could not be read. The photos are clear as day. They can be read even on my tiny phone screen. The state issued drivers license is listed on the website as an acceptable form of Identification. I took additional photos at higher resolution. I submitted the new photos to the Website in addition to attaching them to an email reply. Facebook never bothered to reply and my account is locked.
Age verification? I have had a Facebook profile from their beginnings. My profile clearly showed my work history was well over the 13 year age requirement. My spouse and I have our relationship status in our profile. I can't tell how many photos of our kids we tagged each other in. I had a boat load of confirmed friends and family on my profile. A drunken monkey could tell I was over 13. I suspect Facebook is Discriminating against Veterans. The identification I sent was 100% proof of my name, address, and date of birth all of which matched my profile.
I have had 5 Facebook accounts disabled for stupid reason and asking me to send a copy of my driver's license so I did. It comes back with "oops error. Try again." I try this for days and they have yet to fix the problem. This account they disabled was active with Anonymous and they were attempting to put a cap and control the news coming out on CPS but it was a fail and Mark does not like not having complete control. I lost pictures of my deceased brother, 5k in friends and Administration in quite a lot of Anonymous Groups and my own in Northern Cali. Since then I opened another account only for Mark to shut it down within 15-20 minutes. What is he so scared about getting out? Or... Does he have control issues or just issues?
01/14/2017 I went to log in to my Facebook account that I set up last week and the computer wanted me to enter my phone number into the system again. I called the customer service department to find out why I was being asked to re-submit my information again every time I log-in to Facebook. The customer service supervisors and their employees said that the computer was protecting me against hackers. I told them that it is a Facebook account. It is not a bank account. If the hackers want to look at the account I do not have a problem with it. The information that I submitted to Facebook was not vital. I just needed to be able to use the account.
The customer service representative supervisors and their employees told me that I had to buy a code from Walmart or Verizon. The money would be reimbursed. I informed the customer service representatives supervisors and their employees that I could not afford the to buy the codes from Walmart or Verizon. I am poor. I also told the customer service supervisors and their employees to delete the Facebook page, because I could not log in, and delete it myself. The customer service representatives supervisors and their employees began to tell me that they could not delete the Facebook page and that they could not help me.
Throughout my entire conversation with the customer service representatives supervisors and their employees they were rude and disrespectful. They hung up on me a hundred times; they told me that the CEO of Facebook would not speak to me; because he does not care about my issue; and they said that they did not care about my problem. The customer services representatives supervisors and their employees pretended to be a grocery store. They were very argumentative. They refused to provide me with excellent customer service. Finally, after many phone calls the customer service representative supervisors and employees said that the account was deleted. I am still not sure if the Facebook account is deleted. That worries me because now I have a Facebook account that may or may not be active. My information may be easily accessible to someone else, but not me. I did not expect this confusion and chaos from Facebook.
7 years ago, in December 2009, my son and I created a Facebook account for my grandson, to connect and talk to his father, after his parents divorced. Soon afterwards, father and son connected using Playstation, so father and grandmother shared the Facebook page to play games. Father deleted his own FB account, as he was verbally abused by family members, and FB did nothing about the lewd language! Facebook, without warning, suspended grandson's FB account on or about Jan 8 2017! This FB account was active over the course of 7 years! No porn, no naked pictures! Only messages to family and friends and ''game playing,'' which was played every day over a year. EVERY DAY OVER A YEAR!
Why does Facebook delete accounts of harmless persons, yet allow true fake accounts to continue, as well as those who promote porn and pictures of naked people, and countless persons using foul language??? To Mark Zimmmeeeerrrr: glad you got rich by selling out the rest of us, and as far as your media website being free forever... phhht, it ain't true! Still waiting for FB to reinstate account.
On 01/07/2017, Facebook locked my account. Prior notifications on 01/04/2017 stated my account would be removed within 7 days if I did not provide a government document proving who I was. I have used an alias for 6 years due to ex-wives hacking my Facebook account. All of my classmates knew who I was. I had a whole history on family member pages as well. Facebook has deleted my profile and any history of me on all of my families pages. This is unacceptable and a direct violation of my privacy or apparently the lack of privacy. I am currently researching any means to sue Facebook for discrimination based on factual evidence of many other pages who do not use real names. Any help would be greatly appreciated. We, the people, have rights and the first amendment is still one of them.
A month or so ago, I received an email from Facebook asking me to confirm my ID by sending them copies of personal documents such as Passport, Birth Certificate, Drivers Licence etc. I refused to send anything with such details until they told me why they had requested such drastic action. They refused to reply and they also refused to reply to any further correspondence. They just sent a robot generated standard reply to everything I sent; ''It doesn't look like we can help you with the problem you're having from here. We're sorry for the inconvenience. If you're still looking for help with this, the Help Center is a great place to find answers to frequently asked questions and up-to-date forms you can use to get in touch with us."
My account has now been suspended for three weeks and I have important information that I need as a matter of urgency. I am a Type 1 Diabetic and have other auto-immune conditions (Crohn's disease, Lichen Planus and Restless leg Syndrome - auto-immune type) which interfere with the Diabetes and I have often needed to contact people as a matter of urgency, sometimes I have needed to use FB to do this. Therefore, by suspending my account (and not telling me why) they have put me in a fair amount of danger. I gave up and sent them a copy of my driver's license two weeks ago but they still won't lift the suspension. I need help with this matter and would like to ask, is what FB doing legal? I look forward to any responses.
Spent almost two years trying to get rid of my business page. FB made me create a profile to manage it and for two years the two never merged. I sent 100s of emails, tried 50 times to reset passwords etc, queries on forums..complaints, even letters to FB. NOTHING. NO HELP. They are a billion dollar scam operation that has ZERO customer service. I even paid for ADS. I cannot delete an outdated business page that is hurting my business. I do not want a personal profile on FB. I loathe it. Any business owner that uses this platform is doing themselves a great disservice. I would like to know if any other business plans on suing them. Class Action or something.
Facebook has deleted 3 of my accounts and this 4th time is under review for no reason. They are trying to claim it's a fake account. I had sent them info of a photo drivers' licenses and yet nothing has been done. I still don't have another account and every time I have to make a new account have to search old friends. It's becoming a pain for them as much it is for me. Yet this time around I had not broken any facebook community server rules or laws. I'm just getting deleted as big major parties I do expose do not want me to expose them.
The thing is Australia along with the USA are all under Freedom of speech, so why am I getting hassled and my time wasted over and over within 2 weeks now. I been hassled over 3 accounts, yet I will not make a fake account and I will not lie to get on FB, I will use my real name. I could easy lie and make a fake account and they would not know it's me yet I do not wish to lie as it's against my faith.
I created a new account because of harassment. I used my real first name & a hobby as my last name, posting no personal profile or cover page photos. I just wanted to use this account to stay in touch with a special event that was planned through Facebook. There was no alternative to get this information. First I was blocked from liking or posting on FB & then my account was blocked unless I submitted a photo ID. My identity & social security number was stolen in 2014 & I certainly would not give this information to Facebook, considering their lack of security & love of selling my personal information to marketers.
There's no way to contact a live person & FB gives no reason for the block. Many times I have reported posts for profanity, nudity, hate, discrimination & racist & bigoted views, yet these are not below their community standards. I have reported obviously fake accounts & FB again says no problem & the account remain. They must be stopped. What kind of business who makes money off of our information can arbitrarily block people?
Dec 28 2016 I have provided proof and still have not gotten my account unlocked. I shred everything and do not use my real info on any public website but I provided what they asked for and have been left hanging. But you can create a artist, band or public figure page without their consent no problem. Facebook is nothing but a bunch of bully thugs making money off people like us and basically being told to get lost when help is needed. If I did not use it to connect with family and keep up with their lives I would give them the middle finger.
I have my Facebook account from the time it came into play... I never had my account disable until Trump won. Now someone post a picture of Trump's wife and I shared it. This was back in September of 2016... I get a message saying I have a 7 day ban so I wait 8 days. When I try to sign in they tell me my account has been disable for good... I have pictures and things from family members who are dead and only on my page. I just want my pictures. I emailed Facebook a few time. They refuse and told me they will not respond back to again. Facebook has done this too many time to my friends and family and if we have to follow the rules why can't they do the same.
I have been using my Facebook profile Dr. Arpita ** since last 10 years. A month back when I tried to log in it asked me to prove my identity saying I am impersonating someone else. I sent them my Gov't ids. It's been a month and no response from them in spite of writing so many mails. I have never violated any Facebook policies or impersonated anyone. If someone had flagged my account I have every right to know who had done that. It takes years to save memories and build contacts. We pay Facebook for marketing but they are not bothered about their customers. Hope someone can help me to retrieve my account. I have lost all contacts, important documents, and family memories.
Locked me out of my account in the middle of a post. Now requiring upload of government issued ID (social security card, utility bill, etc). All have private protect information. I went through a horrible time when Anthem Blue Cross/Blue Shield was hacked and my info made public. At least Anthem was required by law to notify me. Facebook is not required by law to notify. I don't trust my personal protected info with them. They have my phone number and IP address. If that isn't enough they can keep their damned account. Having learned the hard way with Anthem, it is not worth the risk for a social media account!
Facebook lets people post pornography videos and photos on their site. When you complain half the time they say it does not violate their community standards. Men are having full on sex with women in some of these videos. And some are very graphic. Kids get on this site and I am sure they see more than what parents want them to see or they need to see. How can they legally get away with this?
Starting @ 12/20/16 could not get into my Facebook Account via my desktop. Received message indicating I'd tried to log in too many times and needed to wait 24 hours before trying again. Tried to solve issue via review of Facebook Help suggestions. None worked. Tried to contact FB customer support and call picked up by a scam service posing as FB assistance. Problem: THERE IS NO FACEBOOK CUSTOMER SUPPORT. Waiting more than 24 hours until early morning on 12/23/16, tried to log in and requested password change. When password changed and accepted, tried to log in and received same message as a couple days ago indicating I've tried to log in too many times and, consequently, need to wait 24 hours before trying again. I'm in a closed loop and can't get out.
Will probably close my FB account because of extreme dissatisfaction with lack of concern and support from a multibillion dollar social media that knows all about me; but does not have the compassion to assist me when I need help logging into my account. FB makes a fortune... but apparently has little concern for its customers. Again: THERE IS NO CUSTOMER SUPPORT FOR FB USERS and all I can do is let those who read Consumer Affairs KNOW the scoop.
I have been using FB for many years. I am a Metal DJ and have two pages. One for business and my personal page Debz **. On 14 Dec 2015 my personal page was taken down as FB wanted me to confirm my name. After waiting a week to be able to contact them I finally got my name back Debz **, a name I use daily and have a change of name deed for. Exactly one year later they block my page again. As always you are not given the opportunity to have a conversation with anyone - we are left like pawns awaiting some kind of response.
I have suffered over the years with stalkers so never use my birth name and I cant understand why FB cannot update it records to show that they have done this to me before, lots of my friends never have an issue! They keep asking if my page is a business page for commercial gain.. Firstly I never get paid for DJin and yes I do share once a week my radio event and lots of music from different pages (like 1000's of people do) but it is still my personal page - it's who I am and what I do...
It is very upsetting that FB do this to me every year even though they have accepted my doc before and I still have the previous conversations in writing. There should be a platform or email address to you can write to if this happens - all help links are disabled in this instance as you cannot log in to access them! Not very happy and feeling very stressed and anxious... :(
I purchased the 99.00 a year membership to chess.com via the facebook interface. I found it impossible to cancel afterwards, with only a digital contact method and no cancellation submit, which is blocked by facebook. After research I find chess.com has an F rating with the BBB and facebook is proactively a part of the scam by blocking the cancel submit button.
On December 3, 2016 I attempted to sign into my Facebook account. I received a message stating I had tried to sign in too many times and that I should try later to sign in. I waited until 12/4. Received the same message. I sent messages to all Customer Service Departments of Facebook beginning 12/5/16. I did not receive any feedback until today 12/10/16 that stated I should use their "help" menu to sign in. I stated in every email that I had "used" the help menu but did not receive help! It has become very aware to me that Facebook cares absolutely nothing about their members! I only wish I could get into my account to close it and be "done" with Facebook!
Considering Facebook has a virtual monopoly, it should be required to operate under the laws of the country it operates in. No one is above the law. Why should Facebook be allowed to treat people unfairly.
On 3rd of December 2016 tried to log in to facebook but I was unable to. I requested change password once I logged in, informed I was blocked for posting a nude photo of Marilyn Monroe. Responded to facebook support to informed them that it was not me. I was hacked and changed my password straight away. No response from Facebook. They did not even inform me how long the block would be. I am not even allowed to share posts from other profiles, nor authorised to like posts. I use facebook to log in to other sites (Instagram, twitter, etc.), using, 'login using the Facebook account' but since I am blocked by facebook I am not able to use those sites as well.
I've lost my Facebook account which was seriously important to me. Someone was using my photos in his facebook account. I reported it to facebook. But they disabled my account and said I'm pretending to be someone else. I submitted my national ID card and also shared a personal video where I was saying it is me Hasibul ** and also showed my national ID card. But, Facebook still rejected my request. I don't know what they will accept. The fake account with my photos is still alive. It is really a weird situation.
All I wanted/needed to do was to verify my ID, which I had before. It's been over 3 weeks now, almost a month, and I would really love to have my account back. I had tried to change my name a few months back, a couple of times over the last 2 years, but I got the msg I had changed my name too many times. I don't know why, my last change was in 2013.The name I was using, Dusk, was/is the real last name of my now deceased boyfriend. I was using it in tribute to him, no harm or deceit was ever intended. My support system is wrapped up in my account. I had another boyfriend pass in July of 2016, and then on Oct 29, I had to put my precious dog to sleep due to injuries from an accident, resulting from canine epilepsy. I have had a heap of stress, so my account getting locked was kind of bad timing. I had also been charged my 2 games subscriptions, for Farmville and Royal Story. I can verify this with my PayPal and bank statement.
All I am asking for, begging for, is to have my account reopened, using the name of **. Please help. If you need to call me or text to verify, I am willing to do that. Just let me know what I can do to get my account back. I have connections there I can't get any more, due to their being deceased. I also am unable to run my pet's page while I am locked out. I have never had any other violations or problems in the past. It's a fairly older account. I can't recall when I joined now, about 10 years or so ago. It's also heavily used for apps and such. Please let me know what else I can do. Thank you. ---This is one of several notes I sent to FB, along with license, AND mail with my addy, etc on it. FB is holding my account and personal info hostage, and I am fed up with it. I am sick of having to wait or get an automated response. It's ridiculous and I find FB to be one huge epic failure as far as business and customer service goes.
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