Consumer Complaints and Reviews
I had a Facebook account for 9 years under the name "Nogood Nick" which I use for both personal and promotion (as a musician). Facebook suspended my account last week for suspecting this was not my legal name and asked me to upload a legal ID. I sent them an ID that I use with this name but my account is still closed with a message that they are "reviewing the documents". A quick Google search finds this is a common problem where Facebook users receive this message while Facebook continues to "review the documents" for weeks or months or indefinitely.
In the meantime I have no access to my events, conversations on Messenger that I need for travel plans in the near future as well as the loss of several apps that use Facebook connect to log in (I wouldn't use Facebook at all if it weren't for the necessity of having an account to log in to an increasing number of products, and also for events). So aside from treating me poorly as a long-time customer, Facebook is also interfering with my business by cutting off access to non-Facebook-owned digital accounts that I use. As far as I can tell Facebook has no direct way of contacting a person at the company to resolve this dispute. A complaint with the BBB yielded only the same canned, robot response the website gives me.
The entire Facebook website is very unprofessionally managed. Let me give an example. When I first opened a Facebook account I didn't have any friends there and I was concerned about privacy so I did not share much data about myself other than what was needful. Consequently, at the same time, my tenant moved out to be closer to his job and I want to rent his space to someone else so I went to a site called Roomster and placed an ad there for a new tenant. Roomster only allows its site to be logged in to with a Facebook account. When I logged in, because of my privacy settings I was INSTANTLY banned from the Roomster site with a huge message on the screen saying my Facebook account does not live up to the Roomster standard. Within 24 hours my Facebook account was disabled by Facebook and I had to identify myself to them and they re-enabled my account.
A few months later after I found a new tenant but I went back Roomster to see if the issue there had changed after using Facebook this whole time. After trying to log in to the Roomster site within 24 hours my Facebook account was disabled again and I had to go through the whole procedure all over of verifying my identity to re-gain use of the account. Last week out of curiosity I went back to the Roomster site to see if my account was still disabled and it was and with the same message as the first and second times. The next day, guess what? My Facebook account was disabled again.
So I have learned through trial and error that even if your Roomster account is disabled in error, each time you try to log in afterwards, Roomster sends a 10 ALARM FIRE MESSAGE about you to Facebook as if you had nuclear weapon instructions on your Facebook page, and Facebook responds by blocking your account as many now know unjustly. This is the reason why I say the entire Facebook is very unprofessionally managed. This time when they re-enable my account, if they do, I am closing it, because Facebook is not really fun, if the site management are very out of present time like that when it comes to dealing with people and circumstances. :)
I was scrolling through Facebook News Feed as I usually would do any day. I came across 2 videos sent from Nigeria of women that were being brutally beaten. Within the video you could see them being beating to death with hammers kicked and punched unconscious. The second video showed 2 women begging for their lives then shot dead. The videos were extremely upsetting. I sent it to Facebook for review and the outcome was that it did not violate their terms and conditions.
There are young children and teenagers using this social media site and find that bullying and violence is acceptable. These videos prove that Facebook accepts this violence and any sort of bullying. We see all the time in the news young children committing suicide everyday because of violence and bullying. IT HAS TO STOP!!! I am so sick of seeing this and pornographic images on social media today and part of the problem in society today is social media that condones these videos and accepting bullies.
Facebook account blocked due doc verification since last 2 months. We are a social organisation working for the betterment of poor and needy kids in India and our volunteers and beneficiaries are being coordinated through this platform. We already have submitted all the related documents but still since last 2 months there is not a single person in the Facebook who can review and clear the issue. Facebook is a social platform and is not supporting social organisation. Even more we are not getting any email ID or address nor any phone no to coordinate for this issue. So can any one will support our social organisation regarding this issue. We are unable to operate our Facebook Page because the page is created and operated by this Facebook account only.
Tri Cities Va. Tenn. and ALL AREAS Nation Wide Adopt and Rescue Pets. The only things I share on Facebook is animals that are in DESPERATE NEED of help. Facebook Polices is all messed up. Facebook allows Murders to be committed on their Facebook. They allow groups that abuse animals, but only allow limited shares of people that are trying to help animals that more than likely will lose their life if the shares are not done. I LOVE the thought of helping animals, but obviously that can only be done if you limit your Shares on Facebook.
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I'm currently on a 24 hour ban from Facebook, and my video was removed. My video was of my 6 year old son shirtless talking about all of the things he did on vacation. It was reported maliciously for "nudity" by someone angry that I left a negative review. The title of the video has my son's name in it... JACK. I have no idea how this "slipped past" Facebook, but it's been all day, and I've been frantically trying to figure out how to have my account reinstated... And my video put back up. Men are allowed to be shirtless, I have no idea why Facebook takes its nipple issue to the extreme, and I'm incredibly upset that this has caused me to lose access to my BUSINESS PAGE.
This is not the first time an angry person has falsely and maliciously reported a photo/video of mine, and not the first time that they've moronically removed it either. Their staff needs to take some classes on their own community guidelines. I submitted this explanation as an "appeal" and it was freaking DENIED. It's a 6 year old MALE with swim trunks on.
Facebook no don't care about old users because they and no need them, know they are popular. Every day in 8 years I spends more than 2 hours on Facebook opening accounts, solve people problems, edit places, many things on Facebook. I do but now I'm on Stucked in security check 7 days asking for help, everyday no help just got disabled accounts. It's facebook just kicking out people like me.
I have been blocked twice though I have not broken any of Facebook's rules. After looking over the Facebook rules I have not broken any rules and I'm sure not taking an exception of an individual but a business venture called Candy Waters Autism Artist on Facebook, according to this scammer's Trademark information. But yet Facebook is allowing to let this scammer continue to thrive selling fraudulent art. I had 2 of my posts that were taken down though I never cursed or lied and was very respectful. I have proof of everything I posted including copies of both posts that were removed, which absolutely are true. This scammer has broken these rules, but Facebook would rather punish me instead of shutting down this art scam.
Broken rules by this scammer. "You will not bully, intimidate, or harass any user." - I was stalked and harass by this scammer. Also have proof. "You will not post content that: is hate speech, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence." - Once again, I was harassed, stalked and called vile names. "You will not use Facebook to do anything unlawful, misleading, malicious, or discriminatory." - This scammer is running a scam on Facebook and continues to deceive and lie for the purpose of monetary gain. Have proof. "You will not create more than one personal account." - Because this scammer was harassing me from Facebook on YouTube I had to block a number of the scammer's aliases on personal accounts. Facebook don't even know what their own rules are about because if they did I should not have been blocked twice.
I've been on Facebook 8 years, previously have had minor issues related to compromised account, whereas account had been compromised or penetrated by another user. What happens in such cases account is locked until account holder re-secures their account. So no problem there. It's only been recent whereas things went downhill very fast. My account was banned consecutively. First ban was lifted and within matter of just a few hours was re-banned for "alleged" same offense. As it is post of concern was a post I wasn't the one who posted as apparently account was compromised by another user in which that event wasn't caught until someone flagged post as inappropriate subsequently resulting in my account being banned. First ban was for 3 days, second offense was now 7 days. And required means of identification needed, i.e., driver's license to verify I am who I am I guess?
The most bothersome and upsetting thing about all this, is Facebook doesn't in the least acknowledge member refuting the ban. They don't bother to investigate and reconsider possibility of lifting the ban. There's no possible means as well other than for law enforcement for members to communicate so that they can come to a reasonable understanding and agreement with Facebook and work out a solution. So with this latest experience I'm convinced it's time to say my final goodbyes to this social media. It's not worth the aggravation or upsetment.
Updated on 04/15/2017: I was fortunate and lucky enough Facebook did verify and basically gave me lurking status. Can view my news feed but can't interact nor could I send instant messages. Second ban was for 7 days. I attempted and failed at appealing as they fall on deaf ears. There is no such animal as a resolutions department with regards to Facebook. I'm seriously considering leaving Facebook altogether when this Fiasco is all said and done. No need to be associated with a Nazi Social Network.
I posted a video on my page a few weeks ago. I got a 30 days suspension as Facebook said I violated the community standard for displaying nudity... which is absolutely wrong. There was no nudity in my post. The trouble is one week later I spotted at least 2 people with the same video in their wall so I decided to check with Facebook by reporting those post. The following days I had their usual message... "Thank you... making Facebook safe. After checking the post we post we noticed this doesn't violate our community standard." The trouble is this is the second time it happens to me after going through another 30 days suspension for the same fake reason. When I try to make an appeal I keep getting the same automated message... About problems with their software and never get my suspension lifted before the 30 days.
I always take time to check all my posts in order to make sure everything goes right. Is it human being that check people post on this Facebook or is it software? In case it's a software this one must out of date. I think Facebook should be fair with all his customers. Why targeting some people... I see many videos out there violating their so said community standard and there is no way to report neither to block them. I think something going wrong with Facebook and someone must look at those issues. Thanks.
A year ago I started sending facebook messages (on their pages that "say" they are there to do customer service) about a problem with my account - not receiving most of the email notifications I had been receiving for years. I had gone to their help pages and checked everything they said to check - all was set correctly and had not changed since setting up the account. I wrote to them weekly, at first, since nothing was fixed and no response. After a few messages, I finally started sending daily updates of not having my account fixed.
After a couple or more weeks of daily messages I gave up and have limped along with the few messages I got, and would have to visit pages to see what may be going on in my friends lives or in my groups. Since then, nothing has changed until the past few days. NOW, I am getting NO notices at all. Again, I checked everything, nothing has changed. I wrote to them, got the canned message thanking me for my "feedback". Nothing has been fixed, no responses and nothing but frustration. I even went as far as closing my facebook and browser and reopening them - still, nothing working.
I have looked through my newsfeed - even there, not all messages are coming through. I belong to a few animal rescue groups, and because I did not get any notification, a litter of baby hedgehogs perished because I was not "available" to help - but I would have been, had I known there was a problem posted to the group. Facebook is fine as a toy - it is no longer something anyone can depend on for much more than a toy. They have no customer service - nothing is fixed - and no answers about much of anything. I wish the advertisers were aware of the shoddy business they are supporting.
My account seems to have been hacked. I had this account for over 10 years, have less than 125 friends that are real, never had any inappropriate posts and am basically very private. It shut down and disappeared on 3-28-17. Every time I try to log in, it says "thank you for the pic we'll respond within 72 hours", It's been 8 days. No email, no text, no word. Please help. There is no way for her to report the problem, I can't log in! My phone and email contact is linked to my account and have not changed in over 20 years. Not only is the history of my family on my timeline, pics of graduations for Grandkids, Granma before she got sick, everything is there. My Aunt died last week and the family was asking for pics for her service. I'm still not allowed to get back into my account!
But I have a personal sales page, 2 public sales pages, one a garage sale, for the surrounding areas with over 5000 members, 1 an antique Christmas and holiday page, and 2 community pages for the people in the neighborhood to meet and chat. I am locked out of EVERY page. There are no admin other than myself. I never knew this could happen. I put a lot of work into these pages. A lot of my free time was spent building them and arranging get togethers for the community, and now they are threatened and there is nothing I can do to get a hold of anyone to help? An explanation would be nice. I have had this same account for over 15 years, never made any changes, it's me. I know people that are underage or get thrown off and create a new page every month, change their name all the time, nothing happens to these people!
My accounts were never closed. After receiving Threats from Individuals on Facebook, I deactivated my account. But they failed to deactivate multiple groups and timelines from three years ago. I created a new account that is when I found more people using my posts to describe me as a troll! It seems that Facebook administrators took it upon themselves to block me from logging in. It was at that point that I realized they would not allow me to log in to complete the deletion of my artwork and memos, so they have obstructed my effort to deactivate my account and other pages and timeline accounts from the past!
What other company can use your personal possessions and then provide no way to make contact? Facebook has gone too far and treats people as assets. Business ethics don't conform to US standards. I've been trying to delete my account. I've already deleted ALL of my albums, yet just recently, Facebook served up a "memory" of my deceased brother, almost to the day of his suicide. That picture no longer exists in my albums (because there are no albums), so where is FB getting this picture, and what right does FB have to use it to market to me? There needs to be a class action suit to get the company to conform to US ethical business standards. There needs to be some accountability. I seriously feel like signing up with FB is like signing up with the devil.
Facebook is the most Un American communist site ever. I've had friends who were Blocked (Put in FB jail) for supposedly violating their so called community standards. Since when does the American flag Violate community standards? I've had posts removed, and Blocked for 30 days for trying to warn friends by posting about child rapists and molesters. They don't care about children's safety. The also block people based on their political beliefs. FB support terrorists, I've been blocked for posting about terrorist activities in the USA. For some reason this is a violation of their so called community standards!
Facebook has no customer service phone number. It is hard to correct problems. It is an invasion of privacy to send a government form of ID to get back into an account I set up with them. Why are they not held accountable? We should be able to eliminate accounts, reset passwords and contact Facebook. It is very elusive and frustrating. I have used the same computer since 2009 and FB locks me out of my accounts because I am not logged into a recognized device. Please make FB more accountable for the consumer and our protection of privacy of our information! Maybe they need a lawsuit by consumers to wake them up to their management responsibilities and make them more accountable to consumers.
Facebook for business owners deserves zero stars. Facebook allows businesses to sign up as a business with no authorization needed like all other major online ad networks. Into 3 weeks of having a Facebook business only page, I have several ad campaigns running on Facebook. Since my login is frozen today (I can't cancel the ads) the login error says I need to send verification. Facebook continues to use and charge my credit cards while locking me out of both my business page and ad manager account. This seems to be unethical and illegal. There was no ID required prior to Facebook accessing my credit cards. Of course, even for business owners, Facebook has no direct support line. I've written several emails outlining the irony of their policy to the Facebook Ad, Sales, and Privacy departments and of course, no reply to my emails!
Two major issues: Locking business out of controlling their use of their credit cards and unnecessary gathering of citizens' DOB, social security, Driver's License without a true reason for such fishy activity on their part and dubious lawfulness of such requests. Facebook is just an advertising hub. With such poorly managed customer service, I'm betting advertisers will leave Facebook in record numbers and a few lawsuits should follow.
Facebook sent the California highway patrol to my house because of continued complaints I posted regarding the DMV and their treatment of disabled people and driver's licenses. Have diabetes, get low blood sugar in the privacy of your own home once, call the paramedics, and presto you don't have a license anymore.
Facebook locked me out from my own account! Then asked for verification. I sent my ID and this is what I get. Still can't log in: "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can." -- what the hell is this??? CAN THEY do that??? Just to shut someone's account which has been working well for 8 years?? This is something more than disgusting. I don't know what to do with this. Anyone can help?
I tried failure on ID. Sent numerous emailing with photos and ID. Sent my Driver's license. Mailing address photography. Numerous documents of who I am. Still 0 response or nothing from Facebook. I feel like Lawsuit should happened. I don't care about Mark Zuckerberg at this time. Went on a friend account. Showed my ID. Face-wise This is **. 6 ** months and no ** word. I get email then I log in. "We are trying to check to see if you match your ID." GO ** YOURSELF FACEBOOK. STOP BEING A **. GET ME BACK IN POS FACEBOOK.
Facebook managed to "get in early" on global networking apps, & thus dominate the market. And if someone new to networking wants to talk to people they already know, then it makes perfect sense to join the same app that their friends are using. Unfortunately, this early domination of Facebook has meant a lack of competition, causing a lazy & careless attitude from the Facebook staff. One thing is for sure is that many people experience many problems with Facebook due to its poorly designed interface, with confusion about how to alter privacy settings, knowing exactly what they even mean, unknowns regarding whether others will be "tagged" in posts, etc. I think the worst thing is how all the unanswered & "Closed" questions in Facebook's "Help Centre" go to show that the "management" team simply can't be bothered help people with their issues. This leaves me to wonder exactly what the Facebook team spend all their time doing.
One recent utter annoyance is that by writing someone's name in a post, Facebook no longer gives the recipient a Notification, but actually adds your post to their Timelines as well. Previously, this was only done by using the "Tagging" feature within the edit window. So now we have a situation where one of two separate functions have been changed to the other, meaning that now both methods provide the same result. Now it is not possible to simply send a notification to friends along with your post that may be particularly relevant to those select few. That is, unless the carelessly "experimental" Facebook team have now made this function the result of a completely different method. Who knows?! And even if we did know the way to accomplish a specific task in Facebook, who knows when they will modify setting again?!
I only know that when the Facebook team change settings, do not inform its users, & furthermore disrespectfully "Close" unanswered questions on their own "Help" page which is specifically designed to answer peoples' questions. Many of its users find themselves in situations where they confuse, agitate, or even downright anger their Friends with actions that unknowingly encroach upon their privacy.
This has locked myself out of many accounts as I use Facebook with name and password; This has happened by others on Facebook, because of my comments against the Trump administration, if one calls it that; Yahoo has also lost my account? Never a use of foul language so they force myself out with Lost, or Impersonating another person, on the word of one client; I'm afraid this is what America is in for, the death of the 1st amendment; I would like to know if others have this similar problems.
Facebook has several things I object to: Requiring real name. Can fake it, how can they check as long as it's human sounding and you don't change it too much and cause a "red flag". They have default settings like making friends appear in public and you have to go in and reset things to private. They have no right to "display things in public" without people's permission. Any problems with another Facebook account being abusive, sending you spam, etc can't be rectified the right way which is to delete the offender's account. Instead you report things and usually nothing's done - offender's account stays. All you can is to block abuser's accounts and shut off chat to them since anyone "out there" can send you messages even though you've blocked them. But you still have their messages in the inbox and have to delete them later if they pile up.
People are many times being asked to send in their I.D. to no avail. I haven't had this happen luckily but good to leery of. No private website has a right to ask for personal documents - it should be against the law. Facebook is typical of privately owned websites, they have policies that stink and people can take advantage and delete you for no reason. Even the owner's themselves of many sites do the deleting/banning personally because of a "power trip". Sickening.
There is no contacting Facebook "people". It's all automated replying and any emails found by Googling them are either also automated or are dead and go nowhere. Pretending "someone will read them" is a con artist's idea and Facebook's founder is a con artist for doing this. Running a website and making $$$ off it using "con jobs" should be illegal and he should be in jail for FRAUD.
I've encountered the above from personal experience, like right now I have a fake impostor Denver Police officer and cannot get his attack/scam account deleted. Facebook, as usual, sends auto replies while trying so it's typical... The impostor felon stays there. Advice - Never put any place what you don't want to lose. Be prepared to get deleted, banned, whatever anytime. It may or may not happen, true, but at least be aware of it. Never use real information to set up accounts. Too many abusers/weirdos take advantage and get you with it. If site asks for it, fake it, if you don't know how to Google it for that site itself - there are how-tos to help you out. You need to do what's needed to protect yourself on places. I've learned long ago and Facebook is no different.
I have had a 10 yr old Facebook account with the same name -- a hyphenated initials only of my last name at the time and my full first name. It was a name chosen after recommendation by an attorney to either never do social media, or must use pseudonym because of a very unstable ex who was a hobby hacker as well as threatened to harm me multiple times as well as engaging other unstable people to come after me, particularly of ex-military types. In addition, my current career differs from my political views, and any personal social accounts found would harm my career permanently.
So- after reposting a number of NYTimes, Washington Post, CNN type articles recently, following Robert Reich's reports and others - I had some direct complaints to me from my circle of REAL people that I met in person first --- but took a suspicious poll on POTUS popularity. Within a couple days, Facebook received a complaint about me as 'fake' and 'abusive' and FB demanded govt ID and they would remove my name and change it to match my govt ID. When I explained my personal security reasons as to why I am using initials- they refused to listen and demanded they have all copies of govt ID as posted and they would NOT give up on changing my name and instead sent me their privacy options (which I am very good at and use, but Facebook's security systems are severely flawed as anyone who has been hacked there knows!!!).
When I wrote details about my background further, they still refuse to allow me to use my last name initials only and when I showed them utility bill copies with only the first initials of the last name hyphenated shown, they said that I had to provide full name copies or I will not be allowed on. 10 years of tagged photos and almost 400 contacts, most of whom I do not have current phone or address to because of moving and traveling so much for work --- I AM NOT ALLOWED. This may be trivial to many people, but I wrote to everyone I could and will continue to do so.
Basically here is why: Many reports of pedophiles able to attack children forced to use real names, women stalked, people harassed. I am known for that name on Facebook - and being my 'real' friends, they either know my real name or forgot it and still prefer to find me under that name. I deserve to have ownership of my own photos and contacts; if they want to block me from everyone else -- FINE. I want my friends lists so I can let all of them know (if they have not found out yet). My friends have been writing to Facebook on my behalf and have been IGNORED. Facebook is now a part of blocking the first amendment by allowing anyone to cast complaints on any person without the same political or other belief systems.
Facebook took the time to report all of my messenger lists to all of my messenger contacts looking for me on the day they did this to me--- as me being 'reported to be abusive or spam'---- just because I am not a 'famous celebrity' doesn't give Facebook the right to slander me in anyway. I have the screen shot to prove they did exactly that. My account has never been 'hacked' yet-- perhaps a show of how strong my name choice and security is?? Meanwhile, nearly every person with a 'real' name that I know has been hacked in the last 2 years. My entire name is too unique, middle, previous and current last name-- and Facebook owns the rights to my profile pictures and makes it publicly searchable. So any and all privacy settings are nullified because Facebook let me believe I could maintain personal security all this time.
The laws in my state say that I must physically be injured before anything can be done to any 'ex'. Thanks Facebook-- you basically told me you would rather see me dead than allow me my anonymity for security reasons. If ANYONE has any means of getting through to Mark Zuckerberg himself - or reporting just how many people have been injured due to his nonsense staff-- I would like to know.
Account disabled. So, I made a mistake and hit the button that I was impersonating myself thinking it was the easiest way to nuke my secondary account created by mistake. Bad move. I don't have the same friends on both. So upon learning this I asked FB to restore the one account back thinking that they weren't going to nuke the other account. Wrong answer. They did. I have been sending in appeals now for over 48 hours and they still haven't gotten back in touch with me so my ex husband has claimed ownership of the secondary account but I can't get them to give back the great account.
I tried to log into my FB account and got a message that it was suspended for impersonation someone else. They asked for and got my full name, Dob & passport photo. I have not gotten a response. I see many similar complaints and now worry that my info is out there for anyone to see. I cannot fathom that the owner of Facebook would allow this to happen to their many fans. Extremely disappointed that a multi-billion $ business does not have a support unit.
I have been using Facebook for many years now. I am a old lady and I have cancer. I went offline for a while to deal with my health issues. I had problems logging back into my Account but managed to do it in the end by going into my email and changing my password. I then got a message from Facebook saying my account was logged in from a different location Istanbul. I contacted Facebook then I noticed that there was untold credits made from my account for gameplay and it is not a game I have ever played.
So I told Facebook this but they would not help me. Now here is the strange thing my credit card that I had on the account had expired and I did not update it. I even sent Facebook a copy of it but still they did not want to help or know about it. They refused to reimburse me after proving evidence about my card not in use. Can anyone help me to get my money back? I have contacted the police and my bank who told me my card is not usable if it has expired. HELP PLEASE!!!
I have been going back and forth with FB since some jack-wagon reported my account for the 3rd time... they have sent a total of 10 emails in back and forth "conversation". They are signed by different "Bots". Do yourself a favor... if you ever need to deal with their customer service people... realize that it IS NOT people but scripted auto-bot software that writes back. It picks up on keywords then sends a long email full of boring rhetoric. It's easily detected because the responses make you keep asking more probing detailed questions... only you receive the same scripted response. You can say, "Kiss my Ass you Moron" and the reply is the same. Cox did tell the World that they would make changes to their identity verification policies protecting certain groups or making certain exceptions for people using Alias' but he did NOT mean it.
Once you are reported, FB asks these questions of you: Are you part of the LGBTQ community? Are you **? Are you a victim of Spousal Abuse? If you mark any of them, they sell that information to their advertisers. They also send you countless auto responses and have ZERO solution for you. They told the LGBTQ community and their spokesperson "Little Hot Mess" they would make exceptions, but they never did. They never will. So, the fight may keep going but FB is not going to change their policies. The odd thing is, the people that report you have a few questions to ask but they are in no way told on or reprimanded for erroneous or malicious flagging. So please share and make this go viral. All the people out there that want their privacy, forget it!
Why doesn't Facebook have a customer service phone number? It's impossible to get a hold of Facebook. A multi Billion dollar company should make it easy for people to contact them for help when needed. My Mother is locked out of her account and they are asking for a photo id. Is this for real or some spam site trying to get her information?
Since when can a company ban you for nothing, shut down your account, connections, pictures, memories all for some abstract violation of their terms they wont even tell you about? Email them and no response, very dystopian and creepy. You feel like you have no human rights at all.
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