Facebook Reviews

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About Facebook

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Facebook is a global social network launched in 2004 that integrates advertising and business tools for user engagement. The platform enables users to connect, share content and communicate through various features like messaging, photo sharing and groups.

Pros
  • User-friendly interface
  • Wide range of features
  • Regular updates and improvements
Cons
  • Frequent technical issues
  • Slow customer service response

Facebook Reviews

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    How do I know I can trust these reviews about Facebook?
    • 4,885,129 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Customer ServiceStaffBillingTimeliness

    Reviewed May 5, 2026

    I got a security alert that my fb account may have been hacked on 4/1/26 from a phone number in the UK. Very suspicious but sure enough my account was taken down. They asked me to prove my identity through a credit card which was long expired and gone. They said they'd send an SMS but to a phone number which was disconnected. They said to go to the help page but that's down too. I have been constantly trying to get in touch with them and gave them the correct phone number. No response at all. I filed a complaint with the Better Business Bureau. That too was ignored. Shortly before this took place I was harassed on fb by an obsessed stalker. I never responded to her. I blocked her and reported her to fb. They told me that she violated community standards. I hoped that was the end of it but maybe it wasn't. She is clearly deeply disturbed. I have to conclude that fb's behavior is totally unacceptable, unprofessional and very poor.

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    Customer ServiceTransparency

    Reviewed April 12, 2026

    I’ve had my Facebook account for over 20 years, and it was suddenly disabled without any clear explanation or real opportunity to appeal. This wasn’t just a social account. It contained years of personal photos, memories, and connections that I cannot replace. I was also the sole administrator of a memorial page for a deceased family member, and because my account was disabled, my family has now completely lost access to that page.

    In addition, I run a small farm-related business that relied on Facebook for customer communication and day-to-day operations. Losing access has directly impacted my ability to run my business and stay connected with customers. The most frustrating part is the lack of any real support. Everything is handled through automated systems. There is no clear explanation, no evidence provided, and no way to speak to a real person or get a fair review. After over two decades of using this platform, losing everything overnight with no transparency or accountability is extremely disappointing. Users should not lose access to personal data, business tools, and important pages without a clear reason and a real appeal process.

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      Customer ServiceTimeliness

      Reviewed April 6, 2026

      I have been a Facebook, Meta customer for at least 18 years, out of nowhere, Meta emailed me that my conduct did not meet community standards on 3/18/26. They used artificial intelligence to suspend all of my accounts, Meta (my occulus and glasses) Facebook, Instagram, and Messenger. I was told to appeal and that same day, my meta was reinstated. After many attempts to contact facebook's non existent support, I still have zero access to my Facebook, Instagram and Messenger. I am very disappointed as I have also spent money many many times on Facebook. All of my family and friends keep asking where is my Facebook. This is beyond unbelievable!!!!!!

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      Customer ServiceTransparency

      Reviewed March 28, 2026

      I’ve been a member of Facebook since 2009 and have a good record of abiding by their community standards, I was recently locked out for basically no reason. I cannot get any support or access the marketplace, which is where I supplemented most of my income, nor am I any longer able to keep in touch with family and friends as I work a lot and this is my only way of being in the loop. Has this happened to anybody else? Are you locked out? I can’t get back in. AI is the only person or machine. I should say that gives you automated responses and then you get locked out with no explanation. All they said was I did not comply with their community standards like, what did I do?

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      Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffHonesty & Transparency

      Reviewed Feb. 26, 2026

      When logging into my account I was told that my password was incorrect. It is the same password I used the day before. So I first clicked on "forgot password". That results in a message saying you will receive an email or an SMS message for code. I chose SMS. I made that choice at least 2 dozen times but no code ever came. I went into the chat feature asking for help. After waiting for 45 minutes with multiple "agents" I was told that I HAD to install the app on my phone for them to help me. I repeatedly told one "agent" after another that I do not want the app on my phone and that there must be another method by which I could either retrieve or change my password. They kept saying NO, there is no other way. I know this is a lie. First I am locked out, no notice is given, then they refuse to help in any way. These people cannot be this incompetent. They must have a reason for wanting to get into people's phones.

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      Reviewed Feb. 23, 2026

      Facebook has continually targeted me over my religious beliefs and speaking the truth. I share things on my OWN profile page and they continue to target me and ban and block me. Now they are trying to permanently remove my account that I've had for a long time. I share nothing violent or hateful yet if I share a scripture for the day. This is deemed hateful and goes against their community standards. But it's ok for people to threaten me and use all sorts of profane words towards me and when I report this stuff they find nothing wrong with it. I want to sue Facebook for everything they have and I hope people team up with me and do the same with me that have experienced the same thing.

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      Rates

      Reviewed Feb. 4, 2026

      Facebook is a fun way of learning new recipes, looking up old school friends, online ideas, online remote work or just scrolling through for fun. I can go through Facebook not knowing how time passed by per day from all the interesting facts that I read.

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      Reviewed Jan. 31, 2026

      I feel very very angry, hurt and frustrated with Facebook. I made SEVERAL ATTEMPTS to create a new account. They accused me of "not complying with their community rules and regulations." They denied my appeal each time. I am so heartbroken! Now I can't reconnect with my former classmates, or cousins.

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      Customer ServiceStaff

      Reviewed Jan. 27, 2026

      I contacted Meta about a dead battery issue in my Meta Ray Ban glasses. The chatbot transferred me to this "computer technician" who was a friendly person and asked the right question, but in the end just gave me the runaround and phone number to Amazon. Even though I pointed out this was a Meta issue and the Amazon purchase was outside their warranty time frame. I felt he was just not helpful at all. Just pushed me off to another.

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      Sales & MarketingPriceRates

      Reviewed Jan. 10, 2026

      Facebook has an international ring of scammers that offers engines and transmission at a low cost. Ads are all similar with the scammer using ads that look similar and usually posted by fake names who have either joined Facebook in 2024/25 or 26 with no ratings. These scammers appear to know how to continuously open new accounts and repost hundreds of the same ads. Some are even hiding under sponsored listings. Facebook does absolutely no screening whatsoever.

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      Facebook Company Information

      Company Name:
      Facebook
      Website:
      www.facebook.com