Consumer Complaints and Reviews
Facebook Messenger Send Money - You try to send money and they ask to input debit card, you do so and it immediately tells you you're blocked. Then THREE DAYS LATER they send you a message requesting you to send a picture of the front and back of your debit card. That's a huge privacy violation and a consumer risk... Not to mention they close the ticket when they answer you, without awaiting the consumer's response. This is also not including the fact they tried to steal half the funds from the transfer and refused to comment on that fact. I tried to transfer $4000 and they tried to take $2000 of it and only send half. This is an illegal operation as a means to steal identities and card numbers for fraud use.
Two days ago my account was shut down. The neanderthal ninnies never stopped to realize if I had no access to my account, I could not read the message they sent to me accusing me of fraud in games (I've not won one yet, except in Farkle, a dice game). Then they asked me to reset my password which I did ten times and they stated all of them were wrong. I still cannot log on to my account. They also told me my bank card was blocked and I needed to call them. Well, I did, and guess what, THEY BLOCKED ME. At this point I am thinking of suing them for harassment charges. Right now I want the $200 it cost me to retain an online technician to reset my password, which Facebook said is wrong. They are really harassing me.
Twice this week I have been requested to provide authentication via photo for my Facebook business page. I have spent $450 in the last two weeks on Facebook advertising. This has clearly impacted the ROI. I have requested a refund due to their responses as follows; "It looks like your account was suspended by mistake. I'm so sorry for the inconvenience. You should now be able to log in. If you have any issues getting back into your account, please let me know".
I opened and paid for an ad called "stop immigration marriage fraud"... I was a victim of this and the verified story was written in national newspapers and all over internet... The fraudster was a Trinidad liar named Michelle **... I published the true story and the ads were approved by Facebook and paid for... They ran for about a week with the idea of preventing others from suffering the same fate... Being the unwitting victim of someone faking love and marriage just to get American green card... This happens to a lot of people... Especially women victims... The reaction worldwide from the ads was phenomenal and positive to what I was trying to illustrate with pictures that the fraudster Michelle ** herself had made public...
Of course the fraudster does not want to be exposed so she lyingly complained that she was being "abused" and "shamed" on Facebook... There are other similar pages on Facebook describing what these fraudsters do to hurt nice people just to get their green cards... Well... Despite have previously approved the ads and collecting payment... They pulled the ads! Facebook never bothered to discuss with me or research the truth of these ads designed to help potential victims... It's just outrageous that the fraudster Michelle ** now can go along her merry way, get employed as a result of fraud and lying to the government and Facebook prevents exposure of this verified, documented federal crime?
Meanwhile billionaire Mark Zuckerberg collects a fortune and degrees from Harvard... Michelle ** is also potential terrorist material and if Facebook is so lax, they are potentially permitting more Manchesters or other disasters to take place... Facebook claims an appeal process when an ad is pulled but that does not exist... I sincerely ask anyone who reads this to Google Michelle **/NY Post and contact Facebook to protest their ridiculous unfair practices... Thank you very much for your attention.
I owned and operated a page on Facebook for eight years until last week out of the blue they flagged a video of mine citing non-existent nudity. The video was about consumers complaining about fraudulent meat and none of them were nude. Facebook did not review the video nor did the title allow them thought, they just went ahead and blocked my account for three days. There was no way to rebut their claim even though it was a blatant lie. After three days I was able to use my account. They logged me out for suspicious activity and proceeded to disable my account accusing me of posting nudity and solicitation.
I would have made the nudity slide but to have bots monitoring users then conclude and misrepresent people is really a bad thing. Not once have I ever solicited anyone on Facebook and it is offensive to anyone who has never done so to be accused and labeled as such. Robots cannot replace humans and while they do make things a bit easier Facebook should really have humans check over accounts that are accused of such. I could have been in my home and Facebook literally send authorities based on their so called fake findings. Solicitation is not good and people so tread with caution when using that website.
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Facebook double standards - Yesterday, I reported someone for repeatedly calling me a troll. Facebook told me this does violate their policy. Today, I called someone a troll once and Facebook shut down my account for 7 days. This is a discriminatory action. Not only am I blocked from Facebook, but I cannot access my game apps. I am a disabled veteran and play bingo. Now, because Facebook chose to punish me for using a label that is used all the time on their site, I cannot use any of my apps.
I recently changed the name of this Facebook account (over 60days) in error to my personal name. It should read Menshed Wagga Wagga. I waited the 60 days and now it still won't let change the name. Error message "Too many changes". If it's going to stay that way then either let me change it or delete the account & we can go without. This rule of non-change should not be allowed. It makes no provision for data errors. I desperately need this changed.
I have my picture on my Facebook page and they demanded I "upload a photo" on my Facebook page. There is a picture already there - plus, demanding a photo is illegal - that will not protect me in any way. I am very angry with Facebook for this illegal invasion of my privacy.
Got banned for posting a pic of a car part. Tried to notify Facebook customer service but just get some broken English auto reply probably created for some Indian child get 5 cents an hour. What a joke. Hope Trump shuts you down.
They do not have live persons that monitor the systems of their site, everything is fully automated. If you need to speak with anyone directly, you will never make it to a live person. If another user complains on anything about your wall, facebook will disable your account without even asking you for your version of what is being complained on and/or you will never be able to defend yourself. They have a lot of big balls to control a user's page. Several times they disabled me claiming that I was blocked for going too fast/posting too fast.
They have repeatedly made me submit my driver license but in the meantime disabled my account and I had been closed out for as much as 2 months at a time while FB take their sweet ass time to verify. Never any apology for the inconvenience. There has to be a way to get a lawsuit going, a class act lawsuit because the owners of FB believe that they are infallible and can do whatever the hell they want regardless of who they rollover or hurt and inconvenience.
Facebook has claimed I'm a security risk! I believe it's because I disagree with their liberal views. I don't swear online or name call. However, I have been called nasty names and had nasty memes attached to my posts. Facebook doesn't follow their own "rules". Facebook should be suspended for 30 days.
I am locked out. I have uploaded requested ID's but the service is not restored. I file a complaint with the Attorney General and BBB. I will be seeking legal action and open to all members locked out and/or deprived of their personal contents like to join. Moreover, seeking ID's and other confidential information is illegal for Facebook. It is a free service, and not one that requires credit checks or ID checks. Any reason of denial of service is grounds for discrimination.
I had a Facebook account for 9 years under the name "Nogood Nick" which I use for both personal and promotion (as a musician). Facebook suspended my account last week for suspecting this was not my legal name and asked me to upload a legal ID. I sent them an ID that I use with this name but my account is still closed with a message that they are "reviewing the documents". A quick Google search finds this is a common problem where Facebook users receive this message while Facebook continues to "review the documents" for weeks or months or indefinitely.
In the meantime I have no access to my events, conversations on Messenger that I need for travel plans in the near future as well as the loss of several apps that use Facebook connect to log in (I wouldn't use Facebook at all if it weren't for the necessity of having an account to log in to an increasing number of products, and also for events). So aside from treating me poorly as a long-time customer, Facebook is also interfering with my business by cutting off access to non-Facebook-owned digital accounts that I use. As far as I can tell Facebook has no direct way of contacting a person at the company to resolve this dispute. A complaint with the BBB yielded only the same canned, robot response the website gives me.
The entire Facebook website is very unprofessionally managed. Let me give an example. When I first opened a Facebook account I didn't have any friends there and I was concerned about privacy so I did not share much data about myself other than what was needful. Consequently, at the same time, my tenant moved out to be closer to his job and I want to rent his space to someone else so I went to a site called Roomster and placed an ad there for a new tenant. Roomster only allows its site to be logged in to with a Facebook account. When I logged in, because of my privacy settings I was INSTANTLY banned from the Roomster site with a huge message on the screen saying my Facebook account does not live up to the Roomster standard. Within 24 hours my Facebook account was disabled by Facebook and I had to identify myself to them and they re-enabled my account.
A few months later after I found a new tenant but I went back Roomster to see if the issue there had changed after using Facebook this whole time. After trying to log in to the Roomster site within 24 hours my Facebook account was disabled again and I had to go through the whole procedure all over of verifying my identity to re-gain use of the account. Last week out of curiosity I went back to the Roomster site to see if my account was still disabled and it was and with the same message as the first and second times. The next day, guess what? My Facebook account was disabled again.
So I have learned through trial and error that even if your Roomster account is disabled in error, each time you try to log in afterwards, Roomster sends a 10 ALARM FIRE MESSAGE about you to Facebook as if you had nuclear weapon instructions on your Facebook page, and Facebook responds by blocking your account as many now know unjustly. This is the reason why I say the entire Facebook is very unprofessionally managed. This time when they re-enable my account, if they do, I am closing it, because Facebook is not really fun, if the site management are very out of present time like that when it comes to dealing with people and circumstances. :)
I was scrolling through Facebook News Feed as I usually would do any day. I came across 2 videos sent from Nigeria of women that were being brutally beaten. Within the video you could see them being beating to death with hammers kicked and punched unconscious. The second video showed 2 women begging for their lives then shot dead. The videos were extremely upsetting. I sent it to Facebook for review and the outcome was that it did not violate their terms and conditions.
There are young children and teenagers using this social media site and find that bullying and violence is acceptable. These videos prove that Facebook accepts this violence and any sort of bullying. We see all the time in the news young children committing suicide everyday because of violence and bullying. IT HAS TO STOP!!! I am so sick of seeing this and pornographic images on social media today and part of the problem in society today is social media that condones these videos and accepting bullies.
Facebook account blocked due doc verification since last 2 months. We are a social organisation working for the betterment of poor and needy kids in India and our volunteers and beneficiaries are being coordinated through this platform. We already have submitted all the related documents but still since last 2 months there is not a single person in the Facebook who can review and clear the issue. Facebook is a social platform and is not supporting social organisation. Even more we are not getting any email ID or address nor any phone no to coordinate for this issue. So can any one will support our social organisation regarding this issue. We are unable to operate our Facebook Page because the page is created and operated by this Facebook account only.
Tri Cities Va. Tenn. and ALL AREAS Nation Wide Adopt and Rescue Pets. The only things I share on Facebook is animals that are in DESPERATE NEED of help. Facebook Polices is all messed up. Facebook allows Murders to be committed on their Facebook. They allow groups that abuse animals, but only allow limited shares of people that are trying to help animals that more than likely will lose their life if the shares are not done. I LOVE the thought of helping animals, but obviously that can only be done if you limit your Shares on Facebook.
I'm currently on a 24 hour ban from Facebook, and my video was removed. My video was of my 6 year old son shirtless talking about all of the things he did on vacation. It was reported maliciously for "nudity" by someone angry that I left a negative review. The title of the video has my son's name in it... JACK. I have no idea how this "slipped past" Facebook, but it's been all day, and I've been frantically trying to figure out how to have my account reinstated... And my video put back up. Men are allowed to be shirtless, I have no idea why Facebook takes its nipple issue to the extreme, and I'm incredibly upset that this has caused me to lose access to my BUSINESS PAGE.
This is not the first time an angry person has falsely and maliciously reported a photo/video of mine, and not the first time that they've moronically removed it either. Their staff needs to take some classes on their own community guidelines. I submitted this explanation as an "appeal" and it was freaking DENIED. It's a 6 year old MALE with swim trunks on.
Facebook no don't care about old users because they and no need them, know they are popular. Every day in 8 years I spends more than 2 hours on Facebook opening accounts, solve people problems, edit places, many things on Facebook. I do but now I'm on Stucked in security check 7 days asking for help, everyday no help just got disabled accounts. It's facebook just kicking out people like me.
I have been blocked twice though I have not broken any of Facebook's rules. After looking over the Facebook rules I have not broken any rules and I'm sure not taking an exception of an individual but a business venture called Candy Waters Autism Artist on Facebook, according to this scammer's Trademark information. But yet Facebook is allowing to let this scammer continue to thrive selling fraudulent art. I had 2 of my posts that were taken down though I never cursed or lied and was very respectful. I have proof of everything I posted including copies of both posts that were removed, which absolutely are true. This scammer has broken these rules, but Facebook would rather punish me instead of shutting down this art scam.
Broken rules by this scammer. "You will not bully, intimidate, or harass any user." - I was stalked and harass by this scammer. Also have proof. "You will not post content that: is hate speech, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence." - Once again, I was harassed, stalked and called vile names. "You will not use Facebook to do anything unlawful, misleading, malicious, or discriminatory." - This scammer is running a scam on Facebook and continues to deceive and lie for the purpose of monetary gain. Have proof. "You will not create more than one personal account." - Because this scammer was harassing me from Facebook on YouTube I had to block a number of the scammer's aliases on personal accounts. Facebook don't even know what their own rules are about because if they did I should not have been blocked twice.
I've been on Facebook 8 years, previously have had minor issues related to compromised account, whereas account had been compromised or penetrated by another user. What happens in such cases account is locked until account holder re-secures their account. So no problem there. It's only been recent whereas things went downhill very fast. My account was banned consecutively. First ban was lifted and within matter of just a few hours was re-banned for "alleged" same offense. As it is post of concern was a post I wasn't the one who posted as apparently account was compromised by another user in which that event wasn't caught until someone flagged post as inappropriate subsequently resulting in my account being banned. First ban was for 3 days, second offense was now 7 days. And required means of identification needed, i.e., driver's license to verify I am who I am I guess?
The most bothersome and upsetting thing about all this, is Facebook doesn't in the least acknowledge member refuting the ban. They don't bother to investigate and reconsider possibility of lifting the ban. There's no possible means as well other than for law enforcement for members to communicate so that they can come to a reasonable understanding and agreement with Facebook and work out a solution. So with this latest experience I'm convinced it's time to say my final goodbyes to this social media. It's not worth the aggravation or upsetment.
Updated on 04/15/2017: I was fortunate and lucky enough Facebook did verify and basically gave me lurking status. Can view my news feed but can't interact nor could I send instant messages. Second ban was for 7 days. I attempted and failed at appealing as they fall on deaf ears. There is no such animal as a resolutions department with regards to Facebook. I'm seriously considering leaving Facebook altogether when this Fiasco is all said and done. No need to be associated with a Nazi Social Network.
I posted a video on my page a few weeks ago. I got a 30 days suspension as Facebook said I violated the community standard for displaying nudity... which is absolutely wrong. There was no nudity in my post. The trouble is one week later I spotted at least 2 people with the same video in their wall so I decided to check with Facebook by reporting those post. The following days I had their usual message... "Thank you... making Facebook safe. After checking the post we post we noticed this doesn't violate our community standard." The trouble is this is the second time it happens to me after going through another 30 days suspension for the same fake reason. When I try to make an appeal I keep getting the same automated message... About problems with their software and never get my suspension lifted before the 30 days.
I always take time to check all my posts in order to make sure everything goes right. Is it human being that check people post on this Facebook or is it software? In case it's a software this one must out of date. I think Facebook should be fair with all his customers. Why targeting some people... I see many videos out there violating their so said community standard and there is no way to report neither to block them. I think something going wrong with Facebook and someone must look at those issues. Thanks.
A year ago I started sending facebook messages (on their pages that "say" they are there to do customer service) about a problem with my account - not receiving most of the email notifications I had been receiving for years. I had gone to their help pages and checked everything they said to check - all was set correctly and had not changed since setting up the account. I wrote to them weekly, at first, since nothing was fixed and no response. After a few messages, I finally started sending daily updates of not having my account fixed.
After a couple or more weeks of daily messages I gave up and have limped along with the few messages I got, and would have to visit pages to see what may be going on in my friends lives or in my groups. Since then, nothing has changed until the past few days. NOW, I am getting NO notices at all. Again, I checked everything, nothing has changed. I wrote to them, got the canned message thanking me for my "feedback". Nothing has been fixed, no responses and nothing but frustration. I even went as far as closing my facebook and browser and reopening them - still, nothing working.
I have looked through my newsfeed - even there, not all messages are coming through. I belong to a few animal rescue groups, and because I did not get any notification, a litter of baby hedgehogs perished because I was not "available" to help - but I would have been, had I known there was a problem posted to the group. Facebook is fine as a toy - it is no longer something anyone can depend on for much more than a toy. They have no customer service - nothing is fixed - and no answers about much of anything. I wish the advertisers were aware of the shoddy business they are supporting.
My account seems to have been hacked. I had this account for over 10 years, have less than 125 friends that are real, never had any inappropriate posts and am basically very private. It shut down and disappeared on 3-28-17. Every time I try to log in, it says "thank you for the pic we'll respond within 72 hours", It's been 8 days. No email, no text, no word. Please help. There is no way for her to report the problem, I can't log in! My phone and email contact is linked to my account and have not changed in over 20 years. Not only is the history of my family on my timeline, pics of graduations for Grandkids, Granma before she got sick, everything is there. My Aunt died last week and the family was asking for pics for her service. I'm still not allowed to get back into my account!
But I have a personal sales page, 2 public sales pages, one a garage sale, for the surrounding areas with over 5000 members, 1 an antique Christmas and holiday page, and 2 community pages for the people in the neighborhood to meet and chat. I am locked out of EVERY page. There are no admin other than myself. I never knew this could happen. I put a lot of work into these pages. A lot of my free time was spent building them and arranging get togethers for the community, and now they are threatened and there is nothing I can do to get a hold of anyone to help? An explanation would be nice. I have had this same account for over 15 years, never made any changes, it's me. I know people that are underage or get thrown off and create a new page every month, change their name all the time, nothing happens to these people!
My accounts were never closed. After receiving Threats from Individuals on Facebook, I deactivated my account. But they failed to deactivate multiple groups and timelines from three years ago. I created a new account that is when I found more people using my posts to describe me as a troll! It seems that Facebook administrators took it upon themselves to block me from logging in. It was at that point that I realized they would not allow me to log in to complete the deletion of my artwork and memos, so they have obstructed my effort to deactivate my account and other pages and timeline accounts from the past!
What other company can use your personal possessions and then provide no way to make contact? Facebook has gone too far and treats people as assets. Business ethics don't conform to US standards. I've been trying to delete my account. I've already deleted ALL of my albums, yet just recently, Facebook served up a "memory" of my deceased brother, almost to the day of his suicide. That picture no longer exists in my albums (because there are no albums), so where is FB getting this picture, and what right does FB have to use it to market to me? There needs to be a class action suit to get the company to conform to US ethical business standards. There needs to be some accountability. I seriously feel like signing up with FB is like signing up with the devil.
Facebook is the most Un American communist site ever. I've had friends who were Blocked (Put in FB jail) for supposedly violating their so called community standards. Since when does the American flag Violate community standards? I've had posts removed, and Blocked for 30 days for trying to warn friends by posting about child rapists and molesters. They don't care about children's safety. The also block people based on their political beliefs. FB support terrorists, I've been blocked for posting about terrorist activities in the USA. For some reason this is a violation of their so called community standards!
Facebook has no customer service phone number. It is hard to correct problems. It is an invasion of privacy to send a government form of ID to get back into an account I set up with them. Why are they not held accountable? We should be able to eliminate accounts, reset passwords and contact Facebook. It is very elusive and frustrating. I have used the same computer since 2009 and FB locks me out of my accounts because I am not logged into a recognized device. Please make FB more accountable for the consumer and our protection of privacy of our information! Maybe they need a lawsuit by consumers to wake them up to their management responsibilities and make them more accountable to consumers.
Facebook for business owners deserves zero stars. Facebook allows businesses to sign up as a business with no authorization needed like all other major online ad networks. Into 3 weeks of having a Facebook business only page, I have several ad campaigns running on Facebook. Since my login is frozen today (I can't cancel the ads) the login error says I need to send verification. Facebook continues to use and charge my credit cards while locking me out of both my business page and ad manager account. This seems to be unethical and illegal. There was no ID required prior to Facebook accessing my credit cards. Of course, even for business owners, Facebook has no direct support line. I've written several emails outlining the irony of their policy to the Facebook Ad, Sales, and Privacy departments and of course, no reply to my emails!
Two major issues: Locking business out of controlling their use of their credit cards and unnecessary gathering of citizens' DOB, social security, Driver's License without a true reason for such fishy activity on their part and dubious lawfulness of such requests. Facebook is just an advertising hub. With such poorly managed customer service, I'm betting advertisers will leave Facebook in record numbers and a few lawsuits should follow.
Facebook sent the California highway patrol to my house because of continued complaints I posted regarding the DMV and their treatment of disabled people and driver's licenses. Have diabetes, get low blood sugar in the privacy of your own home once, call the paramedics, and presto you don't have a license anymore.
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