Capital One Reviews

Thursday morning 10/23. The Capitol 1 representative, Sherise, gave the Juniper representative, Dana **, the account and routing numbers of the $6,207.00 check that Capitol 1 admits to sending to Juniper in error. Juniper, as far as I know, has not been able to locate this check. I called Capitol 1 to advised them that if Juniper has not been able to locate the check and send it to Bank Of America by the time the minimum payment is due which is 11/2, Capitol 1 will have to reimburse me for the minimum payment as I have to protect my credit rating. The Capitol 1 representative had nothing but attitude. She acted as if I was bothering her. She said that maybe they will consider reimbursing me. I advised her this is a reasonable request since all of this is Capitol 1's error but she was totally disinterested.

I asked to speak to someone higher than her due to her poor attitude but she advise me that there was no one else to speak to. She said I could call back to speak to someone else. I said what would that do since there is supposedly no one higher than her. She continued to be very sarcastic. I again asked to speak to someone higher than her. She kept refusing and even when I told her not to hang up on me and she still did.

I was getting medicine for my daughter and used my debt card to find out it was declined. I called my bank to find out why it was declined and found out that the attorney that is representing Capital One had frozen all of my accounts. I was NEVER served with court papers and now stuck without any money to buy food, gas or medicine for my daughter. I called the attorney and he said basically tough luck. They froze everything with my name attached to it - which meant my daughter's bank account. I told him the money he saw in my savings was for the mortgage. If we are behind one more month we will lose our house - he again said that's not his problem. As far as I'm concerned Capital One and the law office they use are crooks. I had to pay 1,700 + for a 700 credit limit. IF ANYONE READS THIS - NEVER NEVER USE CAPITAL ONE BECAUSE YOU NEVER KNOW WHAT THE FUTURE WILL HOLD.

The service rep asks me to repeat the credit card number 2 more times, puts me on hold for 3 more minutes and then says that there is no hold on the card and for the cashier to try to run it again. For the 4th time, the store cashier runs the card and again, the computer screen says that the card is declined. I tell the service rep this, and she still insists that it is not on their end, but on the store's end. The cashier runs the card 2 more times. Same thing. I ask the service rep to be transferred to a supervisor and she says in an-I-don't-give-a-crap voice, "I can't transfer you until I exhaust all the troubleshooting possibilities. What are the last 3 digits on the back of your card?" I give her the number and she says, "That is an invalid code." Again, I shriek, "What?! I am simply reading the back of my card and I have used this code and this card for years? What is going on?" She says (amused), "Hold the line"... Again, I was on hold for several minutes, then she comes back on the line and said, "I don't see any problem on the card. Run the card again"... Maybe this time it will work. I ask the cashier (who at this time, is now glaring at ME), to run the card one last time. Guess what? Card is still declined and the phone goes dead! Unbelievable!

2) Does Capital One have an obligation to notify me of an overdue balance? In the past and when receiving paper statements, I was notified of an overdue balance in a separate mailing, subsequent to the delivery of the billing statement. If I did in fact enroll in paperless billing, is it unreasonable to expect notification of an overdue balance (whether by email or standard mail)?

My account went into collection. The phone calls started, from 8am until 9pm including Sundays. I stopped answering my phone. Eventually they took me to court & put a lien on my property. Since they ruined my credit reports already, I filed a Chapter 7 bankruptcy. This was my only debt, since I am not willing to pay them a huge amount of interest and fees. Either way my credit is ruined but I feel, due to their shady practices, I will recover faster from a bankruptcy. I would willingly join a class action suit against them. We need some regulations set for these credit card companies and their unfair practices!!!!

For 3 1/2 years we have been paying $306 a month on that account, never missing a payment and always paying on time (the money comes directly out of our account on a specific day each month). In the 3 1/2 years since we began paying the agreed upon sum, we have had no further correspondence from either Capital One OR the attorney (we were following our end of the bargain - they had no reason to call us!). Upon discovering that Capital One had garnished our account - wiped it clean, no less! - we first contacted our credit counseling agency who informed us that we are indeed current on our payments and, in fact, only have a remaining balance of around $600 on our account!

We have never had a judgement entered against us for Capital One (as far as I know) and have never received any notification that our checking account was going to be garnished by Capital One (as I mentioned before, we haven't heard anything from them in the 3 1/2 years since we made the payment agreement!). I'm not sure exactly what has happened here (it's the weekend, so we aren't able to contact any of the people we need to speak with), but it seems that Capital One has fraudulently taken money out of our account. And, we don't know if they're done!! It seems they've already taken double the amount that they are still owed out, and the bank says there is nothing we can to stop them.

I'm absolutely sick because we have been diligently paying them monthly for 3 1/2 years and all of a sudden they have dipped their hands into our checking account, leaving us with NO money for food, gas, bills, rent...Also, my husband and I both have direct deposit, so we are not sure if both of checks will be taken out when we get paid next weekend. I don't know what Capital One is up to, but it is NOT RIGHT!!

This is harassment that Cap One and its contract recovery agents have no intention of stopping voluntarily. While still dealing with the aftermath of a hurricane, harassing an elderly handicapped person is not the way to win customers, much less goodwill. Who let this bank loose on an unsuspecting public?? And who allows them to continue their practices???

I filled out the same form yet again and no response for over 2 MONTHS! I called and they start playing games about suspicion of fraud and that is why they didn't do anything on the account and in the meantime my credit is starting to get ruined as I tried to use this money to pay some debts. The Post Office should have notified them at least twice of the new address as they did with the other 2 banks I deal with yet they still had the old address and when I called, they verified my ID and they stated they were going to proceed with closing the account in 10 business days and no movement for another month.

I call again and still they have the old address, old phone number and nothing took place. NEVER EVER IN MY LIFE have I encountered bunch of unprofessional and unethical bank. I would caution against dealing with this bank. I am pursuing them for damages in the courts soon and I am contacting the State Attorney and Better Business Bureau about this bank.

I emailed again & got the standard reply, so I called again! Someone else with an Indian accent. I asked to speak to a supervisor, she told me their computers were updating (how convenient!) & to call back in 1 hour which I did. Spoke to another representative with the same accent! I told him I'd been told to call back to speak to a supervisor & he hung up on me!

By this time I am really frustrated & angry! I called again & spoke to a female with an accent & was told I could not get the finance charge back no matter what applications I had received! About a month ago, I had an application signed by someone from Capital One. I sent a letter to him/her thinking I would get the courtesy of a reply! How silly of me to think I would! I've heard nothing! Guess what... I've received @ least 2 more applications since then! I am disgusted & wish I had never heard of Capital One!

I call on Aug. 30th and by this time I was told that they cannot help me after over an hour on the phone, the account has to be 16 digits so I ask for a check to be mailed to my home and I was told by two different agents that this was not possible. I then requested to speak to a manager in which he told me that it IS possible to send me a no hassle free check but the system is down and that I should call back after Labor Day and request one. I did that exact thing and spoke to another customer service rep and after being on the phone for over a half hour, she promised I would have the check no later than Sept. 19th. As you can guess, I still do not have the check.

I called today and I was told by yet another customer service rep that the check was never issued. I requested to speak to a manager. Once I explained my situation to her she begins to tell me that the check was failed to be processed and she will issue another one and it will take 5 days to process and 10 days to mail. My issue is this, why do I have to pay for your employees' errors? I have been promised for over a month and a half this check and yet I have no check. This mgr claims that she is the only manager that I can speak to in that building and that there is no one higher than her which I highly doubt unless I am transferred to another dept. She said she can transfer me to another dept. and when I asked what good that would do me she couldn't give me an answer.

I know there is alternate ways of shipping seeing as I work in Human Resources and deal w/ payroll for the no. 1 distribution company in the USA and I also know that when a company makes countless errors you do whatever is possible to make your customer happy. I asked that a check be overnighted to me in which I was told that is not possible, I told her I will work w/ her and would wait til Monday and she still told me that is not possible. She said that I would have to wait the typical time line for any customer requests even when I have waited extremely too long as it is. She in no way tried to help me and I find that very disheartening especially in the times we are in now economically.

I have an 800 credit rating which means I can do business w/ just about anyone and I chose Capital One in which I highly regret now. I then requested another check for the third time and was promised but this agent that he would personally make sure it goes through. Of course, it didn't and I had to call and speak to another 3 individuals before I got Jamie a senior manager. She told me I could go to a bank and get a cash advance and she would personally change my account from a cash advance to a balance transfer. I went to use my card last week and it was declined. I just found out someone closed my account and it was not me.

I called today and asked them to pull up the recording of me allegedly canceling my account and after being transferred to 3 different managers I was told that there is nothing that they can do for me and that they cannot pull up recordings. I never in my life have dealt w/ such an incompetent company and never in my life will I ever do business w/ them again.

I was so worried that something went wrong. So I called up the Capital One again to find out, the next thing I remember was the lady told me that they have sent in the credit card to my Home address which is at **... I told her that it will be returned to the sender if you have sent it already. The lady operator just explained that the department have sent it already, but she will change and update the mailing address a.s.a.p. and will resend it once again. When finally after 2 months, they have received my first returned credit card because of an error that was made in the first place sent to the wrong mailing address.

So, they wrote a letter again to me saying that because of government regulation... blah, blah, blah. I must send them a copy of ID photos with my signature plus 2 copies of my bills etc. So, they can resend out my Credit Card in the mail, a.s.a.p. Today, I just got an information that they have received my information that they require. So I have to wait for another 7 to 10 working days to received my Credit Card. If I get this Credit card within the next 10 days, a total of nearly 5 months was wasted since my $300.00 draft monies was sent out to their collection department last July 2008.

Earlier on today around 11 a.m., I have just spoken to Mr. John ** - at tel.1800-4813239 and I told him I am so pissed off about the delaying tactics that your Co. is doing. When I asked him to verify my information, he cannot find my file based on my name, Phone no. and Social Insurance No. So, I asked him what if I just cancel the whole thing and refund my $300.00. He said that the cancellation will take a minimum of 60 days to get your secured money back in the mail. He suggested I might as well just keep the credit card instead of canceling, it is not worth it.

Being a small business owner, I can't be without my funds. After going into the branch and sitting down with them and having a meeting, requesting that they make sure to close that account properly and refund us for the NSF charges that were charged to me. The following day, Will called me stating that he had spoken the the branch manager, Michelle, and they had decided to close all of our accounts. I spoke to Will on Monday and he stated that all of my funds would be released Wednesday 10-15. I went into the branch today to retrieve the balance of my funds and now they say that I can get them tomorrow. I need these funds to now open a new account at a different bank so that I can run my business. They have not been ethical about any of this. They also are stating that they will NOT be refunding the NSF charges that was their fault for the account not being closed properly.

We called and talked to the cancellation department which was located in Texas. At that time we talked to a person who said he could not accomplish the cancellation but gave us his supervisor who was Mike whose employee I.D. is **. When after 15 minutes with Mike checking he advised that he would be unable to cancel and we would receive notification in 7 to 10 days. I said that was not acceptable. I asked to talk to his supervisor and was advised that he could not give that information and his supervisor would not talk to anyone. The fact that they said they could not cancel was based on Capital One policy. I requested to be advised exactly what the Capital One Policy he was relying upon and was told that he could not provide that information.

I asked multiple times why they could not cancel the application and he said it was not possible. I asked why and never received an answer. I also asked to obtain a fax setting forth in writing what they had represented. I was told that they did not have a fax machine in their office. I was told that to cancel I would need to write or fax your office. I am doing this and want to receive an immediate fax confirming the cancellation and assuring us that no balance transfers will be accomplished.

After she proceeded to read me the riot act....she then hung up on me. Yes she did! But not before sarcastically telling me to have a nice day! I never got her name, she had an accent and was hard to understand. I immediately called back and asked to talk with someone for customer complaint. That's when I got this Mr. ** who's attitude was not much better. He put me on hold twice, and when he came back finally he very curtly said my number was removed and I should not receive any more calls. I explained to him that I just lost and buried my mother and was not up to any calls, much less from a bank who had the wrong number. His comment to that was: "well as I said, your number was removed from our call list." He never apologized for the woman's rudeness or hanging up on me. I told him his attitude was not much better than hers. I am not a Capitol One customer, and after this, I would not even think of asking for an account with you. I have never been treated by any business as poorly as I have been treated by your employees.

BAD COMPANY BAD SERVICE!!!!! RIDICULOUS FEES!! Early payment how crazy I have to pay fees (Late & Over the Limit) for an early payment! They simply say we're sorry, I am sorry you feel that way. We can't do anything about it, it is system generated. I see enough complaints on here, I don't understand why they haven't had a CLASS ACTION put against them yet. I have had the no bill statement happen to me by this company to when I first enrolled, they had charge me late fees, but fortunately they credited it back maybe it was only because I hadn't gone into debt with them yet. NEVER EVER WILL DEAL WITH THIS COMPANY AGAIN!!

Well I went home and called immediately thinking that someone had made an error or stole my identity or something. Nope. Apparently they had made a mistake when they issued my credit limit, and the credit limit increases. They had decreased my credit limit with no prior notice. They decreased it to $2500 leaving me over my new credit limit. Then they start charging me over the limit fees, and late fees for not paying the complete new minimum of the 300.00 dollars.

I had not missed or been late on a payment on this account or any other account. It took me 6 months to get it under the new balance and no one wanted to help and told me they sent me a letter telling me they were going to decrease my credit limit. When I asked for a copy of the letter they told me they couldn't find a copy of it right at the moment but that I had received it. I also asked if they would reverse the fees or give my acct a review and increase my limit so that it wouldn't put me over the limit and they said no. They also stated to me that they had others they had made mistakes on and they were also reporting that they had not received any letter either.

I don't understand how you can be sending out balance transfer checks to use on your acct. that you are getting a credit limit increase on and they be told you knew they were decreasing you credit limit. I think that there has to be some sort of law that was broken by charging me and not sending me the letter when I asked for a copy of it. I was so embarrassed when I was told my card was declined in front of like 6 different customers, I had no way of purchasing the dinner items I needed. I ended up paying way too much in fees and I am still getting over the limit fees because I am now very close to my limit every month because of the interest. I can't pay the card down because of all the charges I just want to get rid of this card.

Horrible bank, horrible customer service. I am upset that they offered no warning that they are not going to follow the system I had with North Fork bank. A letter would have been nice, or at least refund the $35 dollars since I was not aware of the new layout. I'm transferring to Wachovia, at least their customer service speaks to me like a human being.

In their statements, terms and conditions it states the account has to be paid to 0 before the account is closed out. So in what efforts did they use the pay-off money sent to them to close these accounts out. They basically took the money then purposely did not close these accounts, even after notifying them over the phone. And now recently went into our bank account to try to recieve funds owed to them, which in fact they were already paid in full by a Bank. And are sueing me for compiled interest rates.

Tried To Speak To Capitalone Mgmt. On Several Occasions, Only To Get Transferred From Person To Person, And Kept On Hold During This Process For Long Length's Of Time, Hoping I Would Go Away.

The only response they have made was to forward a letter dated 7/23/08 from BMIT telling that they had finally attached a receipt to the BBB. They had not. The Boston BBB had sent me the letter and I had to ask repeatedly for the receipt. The Boston BBB finally said they had no receipt. Just last week (almost 5 months later) BMIT forward a short receipt to me. My concern is that a credit card company does not require any substantiation of charges and goes purely by the company's word.

In addition, the company churned the dispute. I would be told to send them paperwork to explain my charge. I would check, they would have info. Later they would close the claim, saying they had received nothing. I had to begin to send all info through the mail with delivery notification. I was often told they had something, told a little later, they had nothing. Once this situation is straightened out, I will close this credit card. However, I would like to believe that credit cards require something proving a charge. Something with my signature or a receipt upon request.

To top it off, the fax number given is always busy. I can't call the dipute team directly because the representative tells me there is no number. In the meantime, my credit scores are suffering because of their lack job committment and/or plain ole' incompetency.

My credit report indicating a charge off for a car I will be making payments on next month. Future creditors see charge off- not the story behind it

I have to borrow money to keep up with other payments do to this garnishment i can't keep doing this.

Of course it went into affect as soon as the credit card company wrote it and charged me the interest. I now had no choice and wanted to make a payment against the balance that I had on my card that was not at a 0% finance. To my amazement they said that the balance is applied to the lowest interest amount first. In other words they will pay off my 0% financing immediately(even though I should have 18months to pay it off) and not apply the money to the balance that is being charge interest. They also stated that this information was disclosed however even if it was I could barely understand the man in his indian accent. I also would never had gotten the check knowing this or paid off my balance first before using these checks. I feel as if they have pulled a fast one.

I am now paying interest money that I did not have to pay at all! Its a big joke and I am very disappointed and upset over this!

the concequences are lost sleep, lost money, lost composure and having to deal with a fraudulent company that has one objective in mind: money.

They will not allow me to change the account since I am not an authorized user on the account. He is not an authorized user on my bank account, but they are taking my money from me. They are just as much at fault as my son who set it up. They will do nothing for me but illegalally take my money. Something needs to be done to prevent this from happening ever again. I guess I can get my neighbors checking account number and tell them to pay off my card every month? How nice!

$2500 was taken fraudulently from my checking account becasue of Capitol Ones neglegence in not authorizing the withdrawls.

When i asked exactly what that would be, he said he couln't get into specifics. He refused to give full name and/ or ID number. The debt is already comsidered a charge-off and he claims he cannot give me specifics on my acct. He says he just needs pymt.

I'm extremely frustrated with this situation. These calls are coming on my cell phone and even a phone number that i did not authorize for calls. I don't appreciate the threats. And i don't understand why he cannot send me any information regarding my bill or charge-off status.

Then, I received my last bill. There was an over limit charge and a past due fee. The account could not be past due because I pay the bill on the 25th of each month. So, with the past due amount, it put me over the limit. They also charged me $51 interest. Can you help?

When i have spoken to cap one staff they appear to come from another country and dont speak good english. I will try to pay this debt off when i can but i will not if i get constant harassment from them, ie (silent phone calls).

I applied for this card after i had a stroke in 2005 and was on full disability benefit , i am still off work on long term sick and do not need crank calls 24/7 even sunday mornings when in church. The card was a 200pound limit and i am being charged intrest at around 30 pound a month, i know i owe the money but it seems to me a drastic tactic to try and recover this debt..i am no longer on full D.L.A. and get 83 pounds a week in benefit now.

It was costly to me to fix my driveway, garage floor and garage door

When I called back to see if my letter had been received, the account manager stated that there was no way I could speak to someone in Richard Fairbanks' office and that she was the highest I could go. At that point, I made a decision that I would not let this situation pass without making several attempts to contact someone in upper level management to inform them of how their customers were being treated and how they were being lied to just to get them off the phone.

I accrued several late and over the limit fees as a result of the APR not being lowered as promised. I raised enough cane about it that they removed the late fees for three months straight. I was also being reported to the credit bureaus as being late, thusly damaging my credit score.

i mean 3000 is a lot of money to me. i told her i know people make mistakes i'm not mad about that it is the attitude that i'm the one who caused this whole mess. i have been given the run around from day one on this. SO DO NOT USE CAPITAL ONE BANK FOR ANYTHING. we bank at integra bank in evansville in and they have not helped much either.

as a result they will not be able to close on their house until we cash in an cd to help them more expense and time wasted.

I got my first credit card just before I turned 21 from these jackals. I had just reached a year with my former employeer so I figured I'd build up as much credit as possible as quick as possible with maybe $70-100 of free credit remaining, which is my fault entirely. But I had no way to know that within two weeks I'd suspended and eventually. Now while serving up a 5 week suspension there was no reason to call their protection coverage, since suspension is not included.

At the end of the suspension I was fired (unjustly, but not what we are talking about right now), within 24 hours of being informed of my termination I spoke with capital one and told them of my current employment woes and was given the number for thier protection agency. When I called them I was informed that one missed payment and they no longer cover you, but will continue to charge you.

On numerous times I've asked them to stop charging the card because I've had an unfortunately large amount of luck in the employment area(employed less than half of the time the past 3 years). Though within these 3 years I've paid them $1,000 on to a card that had a $500 limit. Becuase of inconsistent employment it was impossible to maintain monthly payments. So everytime I'd get a chance to make a payment I'd have to send them $200 or more just to get it back to the balance let alone paid off.

Now though I've done my best to work with them and thier limited amount of space to work. It was pushed to the point of harasment where I would have to explain the hell of the past 3 years of my life every 24 hours being asked a myriad of the same questions over and over again. Being unemployed and stressed to that extent so continously is not something I could handle without wanting to kill myself(even explaining my psych diagnosis, but recieving little more than a small violin) so I had to start ignoring them for my own health. Which leads us to my current state with them as usuall they've continued to charge the card balance is now $1210 being threatened with lawyers and attorney's fees over a small claims. Do yourselves don't deal with these leeches and they really should be charged for thier recent business practices which have sank our economy. Harrasing the unemployed that they helped unemploy now that's redundent.

So my payment was applied to the previous month that I had already paid and no payment was applied to the current month. I was getting hit with late charges that sent it over the limit, then getting over the limit charges added to that, all for paying too early. The day my new statement was available was TOO EARLY to make a payment. It took a lot of arguing, but I got them to remove those charges. Then I promptly paid off the balance.

It took 5 phone calls over a two week period to get them to cancel the card after that. Every time I called, that department was having system issues and couldn't even pull up account information. If I called to ask a question or go to the credit increase department or anything else they could pull up all of my info, just not the cancel dept. Finally got the account closed and will never have anything to do with Capital One again.

My father died in January. Two months later new charges and statements started to appear. We have tried repeatedly to notify (in writing)that they do not have the right to illegally charge someone who is deceased.

The Federal Trade Commission has been notified. Anyone whose identify is being used illegally is committing fraud.

Our next recourse is to, hopefully, bring an action in small claims and get these people to stop.

A week passed and no corrections were on my account, I called back again on 09/08/08, spoke to an agent by the name of Olivia, who again assured me she had her supervisor to remove the fees but they would not show until 3 to 5 business days, a week passed no credits. Unsatisfied I decided to write a complaint letter to the CEO that same day and have yet to get a response. So again, I called back in today, 09/16/08 and spoke to a Cassie/Casey who told me no notes were on the account that any fees would be waived, and no one in Customer Service would be able to apply those credits.

As a result of the $140 in NSF/OD fees I would unable to purchase necessary blood pressure medication, and pay other bills.

The worst part is that the address they have on file for me is my freshman dorm address which is now occupied by another college freshman. Luckily the University has the good sense to forward my mail, but Capital One put my credit score at risk and [is] making me an easy target for identity theft!

I now sit oweing $677 on a $500 limit account. I did not make any additional purchses above $490, the fees are causing the problem. My auto loan is just as much a joke, when I have spoken to someone, they lied about the hardship help, Capital One wants the money, but have no regard for their customers. I wish I could just pay them off, but don't have the funds to. I hit a hard patch in July and just getting into a position to get back on my feet. It would have been nice if this company had treated me better. The funny thing is in June my cards had zero balances and my auto was current. Since the end of July I have grown to hate Capital One for the disrespect they have shown me.

Both my cards are well over the limit due to execessive fees with threats of going into collection. My auto loan will take months to get caught up and they will continue the phone calls daily until I'm caught up per several reps I've talked to. I do not have $1700 to catch up, I can't afford my insurance or gas for the vehicle. The insurance is now cancelled.

I have spoke with several people, and have gotten all the run-around a person can stand, from a girl who just kept saying how important the Federal relief act is (but doing nothing) to people in foreign lands who know nothing. All have made Notes to the account but we get called several time a day sometimes anyway.

My sons credit is being adversly affected and I am being harassed. Penalties are mounting on his card and there is no end in sight.

The terms are clearly misleading and we have received documentation from Capital One that tries to justify the new interest rate.

When we call we cannot get a real person or we get a person we cannot understand. I have proof of all amounts pd & have decided I am not paying anymore to capitol one. we have not used this card since last Sept and it should have been pd off long ago. Atleast we have been going above & beyond trying to get this pd off, where I am sure that there are people out there that abuse these cards. we are at whits end on this & are going to proceed with taking this to our attorney

Several months later I made a mistake and did not complete the on-line transaction, which resulted in a late pay or default. The balance on the card was a little over $400. They immediately put a hole on over 20,000 in points for an account not in good standing. I offered to use the 20,000 points for $100 towards the balance and pay the rest to $0. They would not let me use the points on hold (however, they did waive the late fee).

I paid the balance, like I do every month and cancelled the card. I called two other card companies I carry points with (Discover and Direct Merchants Bank) they do not hold back points paid and earned. I have had Direct Merchants bank for over 10 years and never had a problem and have had Discover for over 1 year and find them (though slow), very amicable to work with.

I have sent a letter and let them know that this was harrassment according to the FDCPA, but it did no good. Today I have already received 3 calls, and it's only 10:45 on a Sunday. They have no one there that speaks English. When I told the lady from Uraguay or wherever she was from that I was going to file a complaint with the BBB and the FTC she just laughed. By the way, al of my other creditors, whom I also called and made payment arrangements are working with me and I have had no problems with them. They should take a lesson from Discover Card

This is harrassment. I am tired of my phone ringing with the same number showing on call ID, no message left, trying to talk to someone who can't speak English, much less understand it. My nerves are shot. It is bad enough to not be able to pay what I want to pay, but when I do pay all I get is more headaches

This has cost me several hundred dollars. And once this happens my online account is locked out and I need to spend an hour on the phone to get it unlocked so I can change the password, and reset my online banking. Don't get involved with these people!

Paying money and I don't have much income.

My credit still looks bad. And I can not get my score to go up because of this. Capitol One and the credit agencys refuse to remove that and the old address. And they give out information that is miss leading and not correct.

a couple of months down the line the place where I worke went out of business and I ended up loosing my job. when I neede capital one insurance to help me they denied ever calling me about such insurance and that I was not covered. They wanted me to pay the intire balance do, of $700 but I was unable to pay. This was about five years ago and ever since then I had crediter collection agencys calling and herasing me to pay them $3486. I dont even know how they got to that number my limit was $1000 and I only spent $700 of it

The $700 dollar that I suposedly owned capital one was sold to collection agencys for the amount of $3486. And know I have Very bad gredit.

Paymens are posted late, sometimes costing a overlimit fee of $39 in my case. Can't use your account until payment is posted always midnight or next day.

Instead of paying off just the $50.01 that is on my credit card I am now paying $70.86. That is more than the 19.80% finance charge---that is more like 40% finance charge!!!!

They must have called some of these people a number of times because one person said if I do not stop calling her daughter that she is going to file a harassment suit against me! Thankfully, no real damage has happened yet. It is just annoying and I am becoming sick of this. Hoping that Capital One gets sued for this kind of stuff!

They are still getting the amount I would have been normally paying, 50.00 a month, ony getting it every 2 weeks instead of once a month. I have sent them a letter letting them know they are bordering on harassment with the constant phone calls. The calls start 1 or 2 days after I make a payment

This is a headache. They know I am out of work, they know I am making the effort to pay, I could just say forget it, I need to eat more than I need to repay a credit card, but I am making the effort. I is a hardship as my monthly income is 2/3's of what it was, and I need to still pay for necessaties, but I am doing it. Capitol One is driving me nuts. I do not recommend them to anyone who wants to keep their sanity

They just froze my account with no warning or a phone call and Tracy refused to unfreeze it. They have the WORST CUSTOMER SERVICE I have even encountered! I will be reporting them to the Better Business Bureau, my local consumer advocate TV station, and anyone else I can think of.

This left me with no usable credit card on a major holiday weekend (Labor Day) since this is the only card I carry.

This inquiry goes against my credit score and my credit is even worse.

I have contacted Capital One in an attempt to get a copy of the transactions that were paid for with this credit card, which is a right as a consumer. After being continuously transferred eventually I am hung up on.

The credit card bill has reached at least $1,050. Late fees and finance charges continue to pile up on this credit card.

For one, I'm retired and losing sleep over the constant calls. I tried to get to talk to a supervisor and they inform me I will have to pay $10.00 extra. I've never heard of such a thing.

According to some research, cutting off a customer's ability to make payments is a common practice with Capital One, as is suing customers who have all but had their ability to pay taken away. Now I am being sued by Capital One for almost seven-thousand dollars plus any additional accrued interest, which is not specified anywhere in the complaint - so I do not even know how much money I am being sued for. All attempts to contact them have failed, resulting in the same Your account is restricted to you message. I have not received any communication from them and cannot access any records of my own to prove any of this one way or another, crippling any attempts I could possibly make at representing myself in court.

According to the complaint, this lawsuit could result in a Special Civil Part Officer [seizing my] money, wages or personal property to pay all or part of the judgment. I seriously doubt everything I own, 1999 Hyundai included, is worth seven thousand dollars, let alone seven thousand dollars plus whatever interest I apparently owe. I am a college student about to finish a Bachelor's degree, employed by my college as a tutor (non-work study), and have no permanent residence outside of seasonally living on campus. I simply cannot afford to be caught in some lawsuit scam that keeps an already massive bank afloat during an economic downturn.

Emily wanted $530 to settle that $230 more than the principal amount in 9 months. I had my grandson sell his truck, a 84 Chevy pick-up truck, that I gave him, that we used on the farm. It was mess, but driveable. The truck sold for $450 which is what I offered CapitalOne. Emily flat refused the money. She wanted $530 not a penny less. CpaitalOne has placed this on my grandson's credit file as a colleciton item, and told me on 8/27/08 that if the bill was not paid they would file for judgement. I really don't understand this company.

Why would a company of this size not try to help people after they give a teenager without a job, still in highschool a credit card and accept not to have probelms. No wonder the credit card business has to be baled out my the taxpayer. Employers now pull credit files to see if you are a creditable person, the CapitalOne people really don't care what they do to these kids. I have filed a complaint with the Attorney Genral of the State of Missouri. I have written a letter to Mr.Fairbanks the CEO of CapitalOne. I have emailed the Press of CapitalOne.

I have heard from no-one! I will reamin frim that I will not pay these people more than $450. The lesson to my grandson, he lost his transportaion, he now rides a bike. He understands that Credit Cards are not a good thing. It has been a hard lesson for him to learn. I think he has been punished enough.

The CapitalOne account is now in collections and on his credit file. He sold his transportation to pay it off. CapitalOne will not settle.

This debt has gone from one collector to another over these 5 years and I have not been able to pay it and now I am being sued. I have been told North Star Capitol Acquisition is a scam. Is there anything can be done to help me. I may end up losing my place to live if I have to give them my rent money. I am disabled and do not know what I can do. I do not have money for an attorney, but if there is one that can talk to me they can call me.

I called Capital one and they refer me to referal agency which gives the number back to the attorney office which I paid the account. I spent 6 hours on the phone trying to resolve the matter. I need to have this reflecting paid or satified inorder to keep my job.

She then aquired all the right information then proceeded to tell me that she could not help me because there was a speical case coordinator that she would have to transfer me to. A answering picked up my call, then I left all information for her to return my call. Two days later there was still no rely to my call. I then phoned the 1-800 number to see if there was any progress being made on my card. I then again told the person working for Capital One my situation, was put on hold and hold and hold. Then to my surprise another operater came on and asked me the same previous questions.

I explained calmly once again my scenero and was once again transfered to a answering machine. I then phoned the day after, it was a dejae view of the previous phone calls. On Monday morning of the following week I called Capital One's 800 number. The exact conversations were disucussed and there was no solution to my problem.

06/10/08 - I called back Ms. Karen F. at United Recovery Systems, LP and was told that my Capitol One account was in delinquency and needed to pay the amount of $2,693.44 or will suffer negative credit reports. I explained to her that I paid the account balance off on 10/10/07 with a check but she stated that Capitol One never received the check. I tried to ask her for a little more time to prove that I paid the balance off but she said that I needed to pay the $2,693.44 now. So in fear of my credit being affected, I immediately sent an official check of $2,693.44 to United Recovery Systems, LP. I was also told that I would receive a detailed statement in the next few days.

06/20/08 - I sent a letter to United Recovery Systems, LP stating I owed nothing to Capitol One and paid off the balance on 10/10/07. Enclosed I sent a copy of the check that Capitol One deposited on 10/10/07. The check proves that Capitol One received the check and took my money on 10/10/07. I was also inquiring if I would be returned the $2,693.44 and also that I have still not received any statements from Capitol One or United Recovery Systems, LP. Most importantly, I was asking if my credit score was affected or not. 07/14/08 - I still received no contact from United Recovery Systems, LP or Capitol One. I sent the same letter to United Recovery Systems, LP containing the copy of the check that was deposited on 10/10/07 by Capitol One. I also stated in the letter that I would take legal action.

07/17/08 - I finally received a call from Ms. Karen F. from United Recovery Systems, LP. She stated that she had received the letter both times on 06/20/08 and 07/14/08 but there was no proof of the enclosed deposited check by Capitol One. She told me I was lying but I made copies and copies of everything I have sent or received. She told me to fax the necessary documents to her that day. I immediately faxed the copy of the deposited check by Capitol One on 10/10/07.

08/23/08 - Since 07/17/08 I have had (3) credit cards cancelled by the issuing companies. All three stating the following reasons, serious delinquency and amount owed on delinquent accounts. I have had no problems with these other credit cards but they are being affected because of this situation with United Recovery Systems, LP and Capitol One.

I still have received no reply from Capitol One or United Recovery Systems, LP. I am confused about the situation because none of it makes sense. From what I know, I have made timely payments and for some reason Capitol One and United Recovery Systems, LP think that I have not paid anything. I am trying to get my $2,693.44 returned to me because I should have no delinquent account because I paid off my account on 10/10/07. Most importantly this situation has affected my credit score. I am a consumer with over an 800 credit score and now this event has destroyed my credit and I am seeking to restore it back to its original state.

I have had (3) credit cards canceled by the following: Macy's, Fry's Electronics, and Bank of America. Each of the creditors stated the factors for cancellation are serious delinquency and amount owed on delinquent accounts. The problem should have been resolved by now. I am also trying to get my $2,693.44 returned to me. My biggest concern is that my credit score was over 800 prior to this event and no it is negatively affected and I wish it to be returned to its normal state.

Recently I have noticed they are still taking money from my card every month. Now, as I make a lot more, I spend a lot more. They have been taking Hundreds of dollars from me. So I have called complained, have put holds on my card, you name it. They still take money out of my account.

Payment Protection is an insurance company that is in affiliation with Capital one. Although they are not the same company. Whenever I call, they just intentionally give me the run around to get me to hang up, or they will hang up on me. These are fraud charges that they will not file. They as a credit card company are required to file, with your request.

Well they take your money. They have poor customer service (take my time).

A month passed, I called Discover card. They said they needed a copy of the cancelled check. CApital One sent me the check and I sent it to Discover. 3 weeks after that, Discover sends me the letter that the check wasn't cashed by them. I called Capital One back. Linda from the fraud dept told me to write to the address that the payment was sent. I asked her why she couldn't do it because it happened from the capital one website and she freaked out on me telling, You are making it sound like I am not trying to help you, but I am giving you the address. I asked her to send me another copy of the cancelled check, which she didn't. It has been 3 weeks since I sent a letter to the address she gave me, and I got no reply.

I have been working on this issue since March. $450.00 is a lot of money for me. I am trying to live debt free and mantain good credit standing. This incident has already stressed me down and to be talked down on, by Linda was even more aggravating. CApital One boast of fraud protection, but they did nothing for my case. I even tried to dispute the amount. They said they couldn't do it because the check has already been cashed. Moreover, the fraud dept works on the week days and closed on the weekends. So after a stressful day at work, I have to come home and carry on a stressful conversation with these people who are so inconsiderate of whaat has just happened.

Poor credit rating. Can not get another a real credit card. Could not get a car loan.

When I realized we weren't going to be able to afford to pay the minimums anymore and noticed that even though I was making payments before, we weren't getting the balance to go anywhere, I called Capital One to see if they'd work with us and set up payment arrangements or something. They told me that they had no programs for us and that we'd have to come up with several hundred dollars in order to get caught up. Well, there was absolutely no way we could do that. I told them it was too bad they weren't willing to work with us or anyone in financial hardship because they were probably not going to get anything repaid. I guess I thought they would take whatever we could pay until we were better off.

Citibank, on the other hand was wonderful and set us up on a plan to pay that card off with no hitch. They were incredible to work with and couldn't believe I was having this much trouble with Capital One. Yesterday, my husband received a phone call from NCO stating we were in pre-legal status and needing to take action on this debt. I called the gentleman back and explained that I had tried to work something out with Capital One before it got to this point. He said Capital One is a very high risk credit company and that they get ugly when it comes to collecting.

We understand this is our debt and are fully prepared to repay it somehow. The gentleman said if we can pay 30% on the card in one payment then we can make $50 payments every month thereafter. He said the over-limit fees and late fees would subside but the interest would still accrue. $50 per month wouldn't even make a dint in the balance because of all the interest that will be added each month. We thought we could do that until we got caught up on everything else and my husband or myself make more money. The problem is coming up with the 30%.

Capital One has shown that they really are not a no-hassle company. They are threatening to put a judgment out for my husband. I asked them what could happen from that point. They said our bank account could be frozen, wages garnished and several other things that would not be good for a family of 5. We have 3 children and can not have this happen. What do we do?

A charge of $39 was charged to my account on 8/13. This charge was labeled as a late fee. I talked to some Indian guy that could not understand why I was complaining saying that my payments were for the previous month. I don't know how he came up with that one. He ended up hanging up on me.

I then called back and talked to someone named Linda. I believe she was trying to be helpful but said that my account did not exist in the system. I'm not sure where my account went between talking to the Indian guy and Linda but she looked by account number, name and social and said it did not exist. I asked if this indicated that I did not have to make any more payment to Capital One but she would not confirm this. This issue as not yet been resolved. Late charges have been charged to by account like this before and none have been resolved.

$39 for each instance but not sure exactly how many times they have done this. Would need to go over my statements to check for sure.

The last 4 months I have not been over the limit or late on my payments; this last time I was actually 8 days early and they have still placed a hold on the card, every month. And every time I call all I get told is we're allowed to place holds on any account when we choose, ma'am Even from the supervisor and then thank you for calling Capital one - click

Whats that? The customer pays the bill on time and in full and still gets penalized?

Needless to say the account will be canceled but now after reading some of these other complaints; I am worried I am going to end up with other problems!!!

I only got this card to help clean up my credit - but what a huge mistake that was; I recommend to anyone who is reading this - DO NOT GET A CAPITAL ONE CARD. There are so many hidden fees and they take full advantage of every one of them. And watch your statement very closly, I have been billed 2-3 times for the same transaction, this has happened multiple times.

I do not have any account of the bank. But someone opened two fake accounts and seemed to have taken out the money from the bank.

Since about a year ago, the bank requesting payment as if I had an account with it. But it is a fraud.

james A. West, P.C. again wrote to me again to pay. About a week ago, I wrote to me the debt. Now it asks me to pay $15451.52 Although I wrote to his office that the account was fradulent one.

ID thieves seem to have applied the account and stolen the money that I have nothing to do with the bank.

For starters, in 2007 they raised my fixed interest rate from 4.99% to 9.98%. Never mind that I have near perfect credit, and have never missed or been late on a payment with them OR any other creditor. (If this is how they treat people with excellent credit, I'd hate to see how they treat people with marginal credit!).

Since then, I've also been getting random letters from Capital One, responding to alleged requests from me for copies of billing statements that I in fact never requested. When I call them to inquire about this, they also have no record of me requesting any such statements. Which makes sense, since in fact I didn't request these statements. But that begs the question, Then why did this get mailed to me?!? Of course, the trained, non-English speaking monkeys at Capital One don't have any clue why I would get copies of billing statements I never requested. They said it must be some kind of computer error. Oh, really?!? Makes me wonder what other kinds of computer errors they make!

Quite frankly, I'm scared of Capital One. They are SO incompetent and clueless, that I'm afraid of what kind of random errors their ancient computer systems might make that ultimately screws up my excellent credit. Because I know that if I ever DO have a problem with them, their non-existent customer service will be of no help. I have a $15,000 credit limit with Capital One right now, with $0 balance. Nonetheless, I log into my account WEEKLY just to make sure no mysterious charges show up. Yes, I am THAT distrustful of Capital One! And yeah, I suppose I could just cancel the account. But closing a credit card account negatively effects your credit rating.

I'm just wondering how come Capital One hasn't had its proverbial pants sued off yet. I mean, how on EARTH can a company like this stay in business?!?

In Mid April 08, I received a letter stating that Capital One had made an error with my new account and that I in fact would be charged 5.99 interests starting in June 08 to all balances transferred, showing on my July statement.

I contacted a Capital One's account specialist John on April 24th at 11:25 am. He explained that the letter sent was in fact an error; there was no record of letter being sent and for me to disregard this letter but to keep an eye on my account. If I were to be charged this interest to call and an investigation would begin as well as any charges made would be credited back to my account and the account I signed up for would stay in place.

I received July's statement and have been charged the 5.99APR.

I called Capital One Aug 12 2008 @ 12:37 pm. I spoke with 4 reps and the 4th being Account Manager Jennifer who was extremely rude and lacked any concern for what your previous specialist assured me to be accurate information. She explained that it didn't matter what any rep may have claimed and that an investigation had already been made. The letter I received trumps/breaches any and all previous contracts that may have been signed and she cannot change the interest rate and I should just deal with it! I am extremely upset and expect your company to honor what you offer your customer. I have excellent credit and have never missed a payment, I could have chosen any other offer but I chose Capital One. I would have never opened an account if I knew this was a fraudulent advertisement both via mail and internet.

I have asked Jennifer to close my account until an agreement can be reached.

I call Capital One to find out why, and the first rpresentative said to me that the rate was increased...with no other explanation. I asked to speak with her manager. The manager simply repeated what the fisst representative told me. NOT ONLY was I NOT TOLD about the Transfer Fee hike, but I NEVER received any correspondence as to the rate change.

My damage, is a 14.90 percent interest rate on my balance tranfer.

When I applied to the Capital One, I was transferring from a card that my rate was 7.9%. I would never have applied or tranfered money to a card that the interest rate was hihgher that the one I started with... My damage is that I have no recourse. And I will now be paying an outrageous fee, that I didn';t ask for, and WAS NEVER NOTIFIED OF.

I have heard of other people having problems with Capital One but I never thought this would happen.

First agents i spoke to were mike(fraud department) and hakeem, I asked if a call had been place to me by capital One to request information, no one could answer whether this was a capital one # calling, I asked if this was common practice by capital one to request information by phone, no answer was provided. I called the fraud hotline directly after being placed on hold for 10 minutes by mike. I spoke to Lenord, who submitted me to an hour long answer and question routine regarding my background. At which point I found myself able to ask him if someone had used my credit card. he indicated that their had been a high volume of inquiry calls placed to my account and capital one belived someone may have tried to access my personal information.

I requested repeatedly throughout the call that my card be canceled due to the nature of this circumstance. I was told by leonord that a fraud report had been filed and that I would need to be transfered to customer service to Mary an account manager who would close my account for me, during the tranfer we were disconnected. Once again I called capital one , I realized my account # had been changed , i spoke to roger in the customer service department and he indicated to me that my account could not be closed that a restriction had been placed to this account.

I asked to be transffered to the fraud department again to see what had happend, I spoke to Rachel, Rachel was not in the mood to talk to any one she simply put me on hold, transfered me to Shanne another account manager, she explained that the reason my account could not be closed was due to a pending investigation, this was confirmed by Leela A fraud agent who indicated it would be 30-60 days before I could close this account and that a new card with new # was mailed to mailed to me;which I did not request and told to over 6 people at capital one.

I am filling this complaint because I feel capital one may have jeopardized my personal information , and also to request assistance in closing this account immediately. Not only do I feel strongly that capital one may have made subject to some of identity theft; they have behaved unprofessionaly towards me , did not care about my request and their customer service agent and fraud agents were for the most part unknowledgeable. That Is why I am requesting assistance in the closure of this credit account. I have filed a fraud alert with the credit buruea confirmation.

2 hours on phone, possible identity theft.

What this letter says: Dear Sherry, My name is Tashamda G. and I have been trying to contact you concerning a possible fraudulent Capital One account that has recently been opened using some or all of your personal information. You may be a victim of identity theft in which your personal information (such as your SSN) could have been used by someone else to obtain credit. Capital One would like to correct this matter before any possible damage can be done to your credit history. The Customer Fraud Protection department at Capital One is currently handling the matter and I have been assigned to your case and will assist you in correcting this issue. Capital One would like to provide you with additional information to assist you....Please remember to contact Capital One as soon as possible, so that we can handle this matter. Your prompt response to this matter will be greatly appreciated. Sincerely, Tashamda G. Customer Fraud Protection

That was the whole letter. Now my sister has never had an acct with this company. I need to know if this is a fake letter. The letters look to be copied, not the real thing. They are black and white. Normally Capital One sends out colored letters. So, we were just wondering if you can find anything out about it. I can't find out anything. Thanks for your help.

This was created 2/20/08.

Everytime I try to access the account, I get rejected stating the information is incorrect.
I have been soooo...angry when calling customer service in behalf of password information.
The accounts are in my husband's name and I understand confidential information, BUT I pay all bills, use the computer, paying all bills for personal and business.

I yelled into the phone at both the customer service rep plus his supervisor.

I asked for tech support and eventhough I created the username and password, I was given the old Since the card owner has not authorized you for information on this account, you are denied.
I explained that I am the one accesses the internet information and pays ALL the bills, but still no information.

My husband will advise to give me access to his personl account.

This is like taking money without giving a receipt for 10 days. So, during these 10 business days, Capital One essentially has my money so that they can play around with it (get interest on it). This has got to be illegal. All automatic payments that I have scheduled with this card are now being rejected. I am unable to use the credit card.

I just yesterday send them a secure e-mail and TOLD them specifically that I won''t be able to make my payment this one time on the 5th of August (the due date) and ask them in good faith to please NOT to access my account with ANY further fees, as they already assessed my account with a $29 over the limit fee, yet when I logged into my account this morning , AUG 6th , I was shocked to see that Capitol One had assessed my account with TWO additional charges of $29, now making the total in fees $87!

I have NO intentions of paying these exorbitant fees, especially after I had the courtesy to contact the customer service dept and expelin myself and KINDLY ask them to waive any fees , as I am on a fixed income and also always pay my bill way ahead of time, and this is the thanks I get! They lack any compassion for their card holders even there are extenuating cricumstances of WHY a payment ONE TIME would have to be late! I will also be contacting The OTS, OCC, and the NJ attorney General's office for this outlandish practice that they are getting away time and time again.

Continued Finacial Hardships because of these EXCESSIVE repeated fees being assessed especially these last 3 -$29 charges. That's $87! I only have a $600 credit limit! This is EXTORTION!

A few days later, I noticed when I went online to make sure it had gone through that instead of the usual $45 minimum payment being due, it stated that I needed to pay $203.65 and that I had no available credit. That seemed very odd to me since I assumed that I would just be charged a $39 returned check fee on my next bill. So, I called last week to speak to someone about this and the person I spoke to said that it DID seem odd to her as well and she would look into it. She said she would get back to me and let me know.

I received a message from someone over the weekend, and when I called this afternoon to check on the status of my account, I was told that not only did I owe the large amount of $203.65, but it was also showing up as 70 days past due! I asked to speak to an account manager and was told the same thing and that there is nothing that can be done. This is wrong and I told them just that. They don't care and I was told that I had gotten as far up in the company as I could go (by this time, I had spoken to my 4th person and I believe her name was Claire--they should have notes on the situation, but I am not sure).

I do not want this to show up as 70 days past due on my credit record--I have a bad enough one as it is and this is just going to bring me down from fair to poor. I want to know if I have any recourse. This is absolutely ridiculous and half the people I spoke to (who put me through to someone else higher up) thought so as well...they could not explain why it was the way it was and had never seen anyone's account like that. Please tell me that I can fight this. By the way, I canNOT afford to pay 3x the amount of my minimum payment on the next due date (August 18th). Thank you.

Apparently, from all that I can glean from Capital One Bank, Capital One Bank has associated my phone number with a guy by the name of Kim Haungh (sic), who apparently lives in a different state, and has an account with Capital One Bank. They have called well over a hundred times since I got my phone. They are rude, hateful, and accusatory.

On occasion, I get to talk to a supervisor. Sometimes a supervisor figures out what I am trying to tell them and he will say that he will remove my phone number from this Haungh's account. However, a week or so later the hate calls start anew. I do no now, nor have I ever, had an account or credit card with Capital One Bank. I do not know why they are terrorizing my life. I do not know what to do to stop them from terrorizing my life.

I am nervous and distressed at this long term harassment. Every time the phone rings I fear it is Capital One Bank calling again. What can I do? Please help me.

They have called well over a hundred times since I got my phone. They arte rude, hateful, and accusitory. On occassion, I get to talk to a supervisor. Somethimes a supervisor figures out what I am trying to tell them and he will say that he will remove my phone number from this H.'s account. However, a week or so later the hate calls start anew. I do no now, nor have I ever, had an account or credit card with Capital One Bank. I do not know why they are terrorising my life. I do not know what to do to stop them from terrorising my life. I am nervous and distressed at this long term harassment. Every time the phone rings I fear it is Capital One Bank calling again. What can I do? Please help me.

Well in May 08 I decided to call to my surprise it wasn't reported so I report it again and I got it done. Well now the agent Sabrina added all my charges back to my account because she said I called in to increase my credit amount, I called in to check my balance, and I continued to pay on my account. So she wasn't going to take off the charges she had reached her decision. Not to mention it went on my credit report anyway. So I am at a lost of what to do. I didn't make these purchases. So please help me.

I can't pay for this. I want them to credit my account. I haven't been able to sleep or rest. This is the only thing of my mind until I get this resolved.

Several weeks later July 20th I recieved a card. Immediatly following activation of said card I realized it was not the card I had requested. All my attempts via phone (INDIA) to get this error corrected resulted in total confusion also mis-information from Rep. Comparisons of the card sent, and the card requested, clearly indcate per advertised details specific differences. This according to reps did make any difference..? After Lengthly conversations with rep's I was told to re-submit an application for the Initial card I had requested and to immediatly cance card sent to me.

Immediatly submitting the new application as advised..It was Rejected. After Another phone conversation rep advised me I would not be able get a card due to the fact I had cancelled the previous one? This was followed up with an No signature form letter via mail telling me I was denied a card. No Expalnations. I have excellent credit history, confirmed over 700. Never carry an outstanding balance. All my normal financial dealings are with Wachovia Securties exclusivly for over 20 yrs.

Basicaly deprived/refused use of Highly marketed/recommended credit card.(Whats in your Wallet!).

This time i was thanked for my years of prompt payments but they could not drop my rate because 24.90% is the lowest rate they could offer I asked her what about all the commercials on TV about low interest rates from Capitol one? I was told again that my current rate of 24.90% was as low as I could get. No explanation of why. I have an $1800.00 credit limit, I pay on time and I do not go over my limit why is it legal to charge me this loan shark rate?

I would also like to know why Capitol one charges a payment fee to make a payment by phone, I sent the payment? I am continuing to try and pay off this card but compounded intrest at 24.90% even with the card cut up, I will end up paying back twice as much as I charged. How can this be legal?

The last 2 debits were disputed and I will (eventually) get my money back. The funny part of all this is, I DON'T HAVE A CAPITAL ONE ACCOUNT. I tried to call them on each occasion. Last night I spoke to 9 different people in India and the USA with no help. Today I closed my bank account and have to start over. Capital One will NEVER be in my wallet.

Overdrawn checking account and negative bank statement during a home purchase process (bank statements are required and I have to explain a negative final balance). Numerous lost hours tring to resolve the problem with Capital One. The time associted with closing bank accounts and moving automatic payments and direct deposits. Refusal of Capital One to discuss the problem since I am not one of their customers. If I have a case, please let me know.

My mom wants to pay this bill, but with these charges we cannot get the balance down so that our payments make a difference. Plus my mother only gets social security. It is really a hardship.

When I called the 800 number to complain I was told the bill was legitimate because customers are not allowed to cancel their service by returning the card with a letter stating that the service was no longer needed. You have to call in to cancel your service, the customer representative told me. He said you cant cancel by letter, or by cutting the card up and returning it, the only acceptable method allowed is by calling in to cancel so I now owe Capital One over $71 for a card I dont have and they continue to add on additional service charges every month. Corporations like Capital One make their money the easy way, they steal it and file credit reports on anyone unwilling to comply with their deceitful demands.

My credit has been damaged. I am forced to pay higher interest rates than I should have too. In March I purchase a Ford truck at an interest rate of 6.9% when other customers were paying zero interest.

By May 2008, 2 other fraudulent charges, amounting to 167.08, had still not been removed, so I contacted Captal One. I was told they had not received my affidavid, so I faxed it again. In June, I received a letter, dated May 30, 2008, stating that the charges had been considered NOT fraudulent. I strongly dispute that! There is no doubt that these charges sre fraudulent, and I have tried to contact the Customer Fraud Investigator, Mytear J. at Capital One, numerous times. I have left 4 voicemail messages that have never been returned, my wife has left 2 messages that have never been returned.

Further, I have contacted someone else in the Customer fraud department, who claimed that only Mytear J. could deal with this situation, that there was no supervisor I could talk to, and in the end, he transferred me - yet again- to Mytear J.'s voicemail, where I left another message that was never returned. Two other times, I have contaced the fraud department to resolve this matter, and after being shuffled around and put on hold for over 1 hour, I was transferred again to Mytear J.

To date, I still have not been contacted and the charges are still active, and I am being charged interests. I really wish to resolve this matter, and would appreciate any help or suggestions you could give me.

I am being charged interest, and I do not want to pay the $ 167.08 in fraudulent charges.

I spoke to Tina McClinthen at capital one who is a recovery specialist and told her that there was no way i could come up with $1700 all at once and asked if I could pay $1000 now and make payments of $100 a month on all the rest to avoid going to court. She said I could send if I wanted to, but they would still take me to court. Well I had other accounts owed that this credit repair company screwed me on who were willing to accept the money so I paid them off instead.

It went to court in April and they were given a judgement of $1900 plus interest. So I received the letter in the mail and called them back. Again I spoke to Tina McClinthen. She said that I would have to make a minimum monthly payment of at least 10% of balance. I'm a stay at home mom who babysits one other child. I make $125 a week. I told her that the most I could pay would be $50 a month but my husband leaves for deployment soon and I could use his extra money each month to start paying $200 a month. I was told that I could send them $50 a month but it would not be enough to keep it from going back to court.

On July 3rd, 2008 my husband and I both tried to use our personal bank atm cards( not capital one) and were declined. Upon callng our bank, we were notified that capital one at put a garnishment on both of our accounts and took all of our money. I called Tina at capital one immediately and asked what the heck was going on. I was told that they had put a garnishment on both mine and my husbands accounts to collect their money and it would stay on there until August 4th when we went back to court. This was the first I'd heard about it. Luckily I was able to get my name off my husbands personal bank accounts but mine is still locked up. These people are total scam artists who will take you for everything you've got.

I'm totally stressed out about this and it's putting a big strain on my marriage. I found out the day after they garnished my accounts that I'm pregnant with twins and i'm so scared that the stress is going to make me lose them. I have to go 2 hours away from home to go to court in August to find out what's going to happen because I can not come up with $2200 before court.

This was upsetting because of what I was orginally told was not the truth, unfortunate for me this what not the first time I have been given the wrong information by a front line represenative which does not help the consumer and misleading. This is truly poor customer service.

I needed this information to assist with purschase of a home for my family and the finance company will not proceeded further without the information I requested. This information is time sensitive and very important to my family well being. If you would please look at my history of requested and problems that I have encounter you would obviously see that I as a consumer has been poorly mistreated.

Long story short I can no longer use this card. My mother was so hopping mad today when she heard this that she closed out her account. She loves her Chase card & the interest for her is 5% which of course Cap-One couldn't match.

I do not intendto pay this. That simple

I am going deeper in debt daily, I tried to work out an arrangement when I was not working due to health and they wouldn't do it.They have made it impossible to pay off with such a high interest rate.

I dish out a 138 dollar minimum payment everymonth, sometimes more trying to cut down a debt i made through troubles years ago at a very high apr. They took advantage of me then at 22, not notifying me that they were jacking up my apr to 28 percent. Now that its down to 16 percent, they are siezing that chance to nail me again. Sounds ridiculous, but it is true that my quality of life would be better if i could save that 150.00 I throw to them each month. Yet I can't even get a grace period.

I might not get the loan I was preapproved for for my home purchase. I also demand that my fees and accrued interest be refunded by comparing my payment times and dates with theirs.

no feedback from either parties

I have made countless calls to them and never receive a call back even though the vcml I get transferred to states they will call back in 24-48 hours. And when I call to compalin that no one is calling me back that I want to speak to a supervisor I get the roundaround and get put back into vcml for this person that never returns calls.

I have filed a police report and yet Capital One collections calls me on a daily basis and I end up arguing for 20 minutes going through everthing that has transpired. This is exhausting and they are runing my credit. I never consented to this credit card it was opened up fraudently by using my identity and need this to get resolved but am running into a corporation that does not care. Please help.

My credit rating shows an unpaid credit card and has dropped, I have spent countless hours on phone calls and sending letters to no avail, I am stressed and am getting no where.

My account remained open and they charged me late fee and interest on the original $29 late fee till it was over $270, then they reported it to credit bureaus. Now my credit has a derogatory on it and my home loan is 6.75-6.85% instead of 6.5%.

I have spent numerous hours on the phone with Capital One Representatives, and each one gave me a different answer. I was promised the money back many times, including one Senior account manager who assured me he would transfer the money back to bank of America. That was never done and the next rep. told me they could not make the transfer back and my only choice was to take two large cash advances at my expense to get the money back. Bank of America has closed my account stating I have gone over my limit of $25,000 and they have charged me cash advances fees, and over the limit fees. I am unable to apply for a much needed business loan at this time, because of this mess showing up on my Bank of America account.

On my credit report there are now 3 instances of being late more than 30 days on monthly payments.

I wrote the check for $14,700 and deposited it into my bank account on February 11, 2008. The minimum amount due for the March statement was $441 and was made on March 28, 2008. A payment of $433 was made on April 28, 2008. I had noticed I was being charged a finance charge, but I thought it was for the required 2% service fee. When I was again assessed a finance charge, I called Capital One's customer service the first week of May. I was assured that the problem would be remedied.

On May 10, 2008 there had been no change to my account. I called again, and after going through several people, and this time I spoke to Carrie, Account Manager, #ZPU666. I told Carrie what had been said to me and she took all the information down again. She told me that I'd see the credit to my account, but that it could take as long as one to two billing cycles.

On July 8, 2008, the account still had a finance charge assessed to it. I called and spoke to Blake first and asked him to transfer me to an account manager. He transferred me to a woman whose name I never understood. She told me that the account had been reviewed and the request for a credit had been refused. I demanded to speak to someone higher up. I was transferred to Christa who is an account manager, too. She said that the request submitted by Carrie had been denied. She mumbled, "Apply request number 13427." I asked her to tell me what that meant and she said that it means the "upper office" denied it because I used the wrong check. She offered to submit it again.

I demanded to speak to someone higher up the chain. She said she could transfer me, but that the people above her have no ability to override that decision. She transferred me to Frances, Senior Manager. Frances said that the check number didn't match the check number for the no interest offer. When I told her I had called before cashing that check and was assured that there were no strings attached, she asked if I had a copy of the letter I received with the check. I told her I didn't keep a copy of that letter. She said I should have. She said that unless I had a copy of that letter then there's no way to prove that they are at fault. I asked if she could just transfer the current balance over to the no interest offer now, and she said that was not possible. She offered to look into it further if I should later find the letter somewhere in my paperwork. I hung up.

July 9, 2008 Knowing that 14.99% interest is too steep an interest rate, especially on $14,700 balance with more than $13,500 still due, I contacted Chase Bank and arranged for a balance transfer through them. They wired a balance transfer of $13,500 to the Capital One account on July 11, 2008. They assessed me a $405 transfer fee. My balance with Chase Bank now stands at $13,905.

July 14, 2008 Received photocopy of balance transfer check. It is NOT a purchase check (no markings indicating it was a "purchase check," as do the purchase checks I received in the mail this past Friday). Called and spoke to Dan and asked to speak to a Senior Account Manager. I was connected to Charlie, Sr. Account Manager. I told him the situation and he apologized for the misunderstanding and said he would investigate this matter and see what Capital One can do for me to remedy this problem.

I told him the only thing, in my mind, that would remedy this problem to my satisfaction, would be for them to refuse the payment from Chase bank and put the account into the proper category and reimburse me the $405 I had to pay the Chase to make the $13, 500 transfer.

Charlie said he couldn't refuse the payment and that the best he could do would be to reimburse me $850. That will cover the cost of the interest I had to pay so far and $120.28 toward the $405 fee I had to pay Chase bank. When I asked why I could not be correctly put into the 0% interest for 18 months, he said he couldn't do that because that offer isn't available in my area. My complaint is that it WAS available when I wrote the check. If nothing else, I want the FULL $405 I had to pay Chase for the balance transfer of $13,500. I want all my interest paid to date AND the $405 I had to pay to Chase Bank to get a transfer to a lower interest rate!

My original deal should have been: Zero % Interest for 18 months. There was to be a 2% fee on the total amount transferred. What I have paid to date and when I made the payments: I transferred $14,700 and should have had to pay $294 in transfer fees. On March 28, 2008 I paid the minimum balance of $441.00. On April 28, 2008 I paid the minimum balance of $433.00. On May 28, 2008 I paid the minimum balance of $426.00. On June 28, 2008 I paid the minimum balance of $418.00. On July 9, 2008 I paid the minimum balance of $200.00

July 14, 2008 Not being satisfied with the remedy Charlie gave me, I called back to customer service and spoke to Leona. I asked to speak to a Senior Account Manager. She asked me what my call was in reference to. I told her the story. She connected me to Sue. Leona said she had explained the situation to Sue before she came on the line. After being told by Sue that I had used the wrong check for a balance transfer I lost my temper. My husband Keith took the phone from me and talked to Sue. She told him that the transfer balance check numbers were between 45147 and 45158. My check number was 45153. When he said the check falls into that sequence, she said, "No it doesn't." My husband corrected her. Check number 45153 IS between 45147 and 45158. 45147, 45148, 45149, 45150, 45151, 45152, 45153, 45154, 45155, 45156, 45157, 45158.

When I cooled down, Keith gave me the phone back. Sue told me that it would take about 48 business hours (which I guess means I won't hear anything until next Tuesday, July 21, 2008) before she can get back to me on the matter. July 15, 2008 Sue called today. She said she did get the check and, "Yes, it was in the category to get zero interest for 18 months." She said she's credited back our interest paid and had we not transferred our balance to another account, she would have been happy to honor the original agreement.

I asked her why I wasn't given this information two senior managers before and she said she didn't know either of those managers. I asked to speak to someone higher up and she said she was the highest level at Capital One. Imagine that. Frances and Charlie were senior managers,too. Why didn't they make that effort? We entered into a transaction based upon a written promise from Capital One. That promise was that we could have a balance transfer rate of 0% interest for 18 months. All we would have to pay was a 2% transfer charge, which I was more than willing to do. I wrote the check for $14,700, knowing I would have an additional $294 as a transfer fee. Capital One failed to fulfill its written agreement and instead pulled a bait and switch.

They raised our interest rate from zero percent for 18 months to an immediate application to 14.99 percent. This slight of hand forced me to take emergency action and secure a more affordable loan for the remaining balance of $13,500. We now have a loan at 3.99% that we had to pay $405 to obtain. I would have been able to pay my entire loan amount off within the 18 months if I had been given the zero interests for that time period. Now, I will accrue finance charges for my loan.

When I did send a payment they tore it up and sent it back to me. I did not pay them due to their methods and always coming up with a different balance. I wanted to be able to pay it off knowing that it was going to make a dent. However they were acting so crooked in their fees that Im not real happy throwing money in the air and being ripped off! They have taken me to court and I responded however I made a mistake by not bringing an attorney. The judge sounded as if he sided with me and has had many cases with this same company and said he will have to think about his decision (It has reached a statute of limitation) and I had alot of evidence. This legal recovery service could not provide the original contract.

However I have just found out they have gotten a judgement against me for double the amount of the original debt! This is so unfair PLEASE HELP! I have suffered dramatically with my credit, unable to rent an apartment, undue amount of stress, palpitations, HARRASSING PHONE CALLS,

I do not understand why the woman that gave me that 'courtesy' did not explain the reason for it so that I would not make the same mistake again. I told him that I will be paying off my card and never using it again. I checked my paper bill. Underneath the amount owed, in smaller text and with no explanation accompanying it, are the dates of June 4 to July 3. It would have never in a million years occurred to me that I would be punished for paying my bill early. I can only guess how many others have fallen into this late fee trap.

Damaging to my credit, doubled my minimum payment.

I just wasted 2 hours of time trying to apply for a credit card with capital one and all along the offer was phony.

On the 9th of july the repo man showed up at my door asking for 1000 dolalrs or my car. I told him that an arrangement had been made to make only one payment then the rest on the 25th of july. he said there was nothing he could do because the bank nolonger owns the account. My main complaint is that the bank told me one thing, then done another. I need my car, that is all the trasportation I have.

I will lose my job, if I lose my car.

To add to our hardship, my wife has recently been served a summons to appear in Small Claims court. We were told we could either go to court, or contact the attorney representing Capitol One. After we gathered our composure, I told her to fight this lawsuit, as it appears to be a dirty legal tactic. My wife is beyond stressed we asked Crapitol One to work with us, and were treated like cheap hookers on the street. What is adding to our straining marriage is that they dont care if a family is on hard timesand they act like everything is fine. This has affected my marriage, or added to the problems we currently have - the end results being an adverse credit rating, foreclosure of family home, ailing in-law, etc.

I will add that my worry is the ruling of the judge wont stop Capitol One if the judgment goes in our favor. If they get a favorable ruling however, they will tack on fifty times more than what we owe, and force us to sell things including those of sentimental value to pay off the balance.

Today I had to listen to Tara and Shirley from Capitol One Customer Service tell me that a zero-balance isn't proof of payment in full...that I should have overpaid the account by $64.68 in order to avoid the $9.56 finance charge. What rubbish! Let's do the math, too...assume for a minute that the erroneous charge of $64.68 was valid, 9.56/64.68 over 30 days amounts to %177 APR.

Not much...I'm out $9.56 and shopping for a new visa card. I just want to add my voice about how this company operates...for anyone who might consider applying for a Capitol One credit card - don't!

I finally got the card accessed and after having the card opened for only 1 week had received two other letters placing my card on hold for fraudulent activity. I finally closed the card that night and will never work with Capitol One again.

There were no monetary consequences thru these actions since I was never able to use the card. Overall after only having the card open for a week this will negatively affect my credit and will hinder me in trying to attain a mortgage loan.

I thought this was now over but 4 months ago (3/08) a charge was apparently posted to my account - strange all credit cards were destroyed.

They have ignored all letters and faxes. On 7/12/08 I received a letter from NCO Financial stating that the account had been turned over to them for collection.

FICO score has gone down 100 points so far - all my other credit is perfect. I have had to change my home phone and business phone because of harassment.

New balance after charge off . $389.00 attorney fees, $777.0s taxable costs. $918.23 princ. bal.18% per annum. will now outcome tomorow.

Sent several messages thru their website and was told repeatedly that when my balance reached zero the account would close. I questioned the ability of the account to reach a zero balance from the credit balance. Just checked online again today and for some reason I now have a balance owed on the account for $3.13 even though the card has not been used for at least a year. The summary of charges just lists other.

As soon as the people at Capital One heard my father was deceased, they turned into robots saying the card and all linked cards must be shut down. They had no concern for the impact to the business. They refused to listen to the fact that my mother was an officer of the company. Finally, one guy took the time to listen and told us to fax all of the information over to General Correspondence and explain why we needed to keep the accounts open. On the fax we also provided contact information if the recipients had any questions. We received no phone call, but they just cut off the accounts two weeks later with no warning. We have employees who need to make purchases and are going to have to use their personal cards until we can effectively take our business elsewhere.

Yesterday we spent two hours on the phone with people who refused to escalate the call, and today we are on the phone again with more people who refuse to give us their last names or escalate the calls. We'll be applying for a new card with another company, but these guys are just ridiculous. My mother has excellent credit - if they'd just take the time to take a look at it, they'd see that she would make the type of customer they'd want. Not to mention, our company has excellent credit. It's a shame that Capital One just couldn't give us a straight answer or work out a solution with us.

They closed the account, auto payments bounced and it caused much added stress to my situation. I have a 614.89 credit owed to me that will be yet another two weeks before I can receive it. The final straw was my No Hassle rewards. Since only Paul's name was on the rewards part, they will not let me redeem them. How hard can it be to simply give the rewards to the man's widow? All I wanted was a few Target gift cards! It is more the inept attitude of all the people I spoke with that made this a matter of principle.

Throughout all the calls, changes and financial dealing I have had to realign these last two months, Capitol One is the only company that has been repeatedly unwilling to assist with my requests and needs. I just want others to be aware of the lack of customer service offered in a time of need.

I have been denied the earned reward points, been denied access to the card that has been kept in good standing, been treated disrespectfully.

Then I have found out that my card was up to $1,000.00 so I called and talked to them again they said I have been useing the card and after the fact I cut the card up. I asked them to send me recets with my name on these charges. Here it is 2008 and I have never seen these items with my name on them. I told Capital One I wold handle the $250.00 dealth but all the other charges that where very questionable sence the card was destroyed in 2004 I was not going to deal with. This has screwed up my credit and I have wrote my congressmen from Illinois to help in this matter.

Bad credit report

I called and they basically said they couldn't reverse it because it wasn't their error. The online system let me do the transfer, I think it is their error. It is a scam to rip people out of money because we are getting smarter to their tactics.

Capital One will not reverse the $35 so now I am out that money. That is almost half a tank of gas for me. I'm now thinking about taking my money out and going else where.

I didn't find out till around the beginning of 2003 after checking my credit report. I then called Capital One and spoke with a lady, I can not recall her name, but she looked at the transactions and signatures and stated that she could tell that I had never used the card. So she told me that she would take my name off the account and leave my cousin's Ex-girlfriend accountable for the credit card.

Well, I thought that was the end of it. Now, in June of 2008 I get a letter in the mail from a company called Northland Group Inc. stating that I now owe $1078 for this Capital One credit card account. I didn't hear anything from this account from 2003 till now. Now all of a sudden I am accountable again for this account according to them. I can not get anything done through Capital One, because they say they can not find an account for me, and this Northland Group says I have to pay them and work things out with them, although they can not look up the history of the account. What am I to do?????

My credit is really hurting because of this. I am trying to get a loan for a house and can not. By the time I can get this straightened out, if it gets straightened out, the house I want to buy will probably be sold. According to this Northland Group, the account is still accruing interest at 25%, so that is just hurting my credit more. My stress level is sky rocketing, and I have a disease that is affected by stress, so needless to say I have been very sick due to this. Please someone help me!!!!!!

$78 total (2 times $39). The issue, however, is that Capital One is doing this as a matter of practice and should stop doing this.

This error by capitol one has caused me to pay an extra amount to a company that advertised to me a 0 percent interest rate for a year

I discovered the mentioned bank has entered their name on a a credit reporting agency 7 times. Can they do this? It seems to me this is total harrassment because I may not have given them but two permissions to check my credit. This looks bad on my credit when I am trying very hard to maintain what I think is good credit. I asked that they eliminate all inquires on all credit reporting agencies. I have already complained against the bank via The Better Business Bureau in Cental Virginia, Inc. This was done 6/25/2008 and received a reply from Capital One Auto Finance 7/8/2008 who suggested I contact Capital One Credit Card Division at mentioned phone #.

Possible turn down for credit due the the amount of Capital One's many inquires.

You cannot imagine the inconvenience of having to change cards for all of the accounts I deal with and the loss of the account history. This is incompetence at its worst. I would appreciate a call from someone who understands the issue and who can deal with it

About 6 hours of wasted time which in business I bill at $400 per hour.

I paid cash and immediately began trying to call the Capital One 800 customer service line. The line was busy! I called repeatedly to no avail. I finally got the automated system and dialed 0 for an operator. After being on hold for 20 minutes a customer service specialist picked and acted as if nothing was wrong. She verified my identity and proceeded to tell me that my accounts were in good standing and verified my balances. It was not until I asked her if the system was down that she disclosed that there was system wide problem and that I would not be able to use my card. She placed me on hold to find out when the system would be back up only to come back and tell me that they did not know when the system would be functional again.

Capital One could have allowed courtesy purchases as North Fork Bank, who it bought, did when its system crashed when it took over Trust Company Bank. North Fork Bank allowed everyone $200.00 purchases or withdrawals until it could fix the system. They limited customers to this amount b/c while the system was down they could not verify balances but understood that this is a major inconvenience or worse people could have emergencies that require usage of atm cards. There was nothing on the Capital One website about this situation. It was 4th of July weekend and they should have been prepared for increased credit and atm card usage

Capital One has a history of deceptive practices and poor customer service, which is why I was not pleased when I found out that they were buying my bank. Capital One is currently being sued by the State of West Virginia for illegal and deceptive practices. While extremely polite it was abundantly clear that the customer service specialist was not going to inform me of the disabled system if I had not asked. And frankly having your card declined is extremely embarrassing

I'm requesting for someone to invesigated this matter and stop the GIMMICK GAME of this company over charing me for OVERLIMIT FEE and LATE CHARGE FEE!

i should of been done by now i wrote no reply i called no english i send 100.00 a month hasn't gone done.

getting chest pains nervous condition upset taking it out on friends and family. excuse typing

i should of been done by now i wrote no reply i called no english i send 100,00 a month hasn't gone done.

getting chest pains nervous condition upset taking it out on friends and family. pls look up capital one rip off then you'll see. excuse typing

what resulted is than im a laid off freightliner employee with another bs bill of 80 more dollars for being a few day late not 30 not 60 a few days and why does the goverment not step in with the economy like it is and stop this.

Well this didnt happen. Ive been told over 20 times that yes this is my account and I need to pay this balance or its going to stay on my credit report for 7 years. Im not paying for something that I didnt do. I was away at school and informed them of whom Im sure did this. They dont want to hear it and I aint paying. I need some serious help with this. My credit is being damaged and I cant afford to lose my score

I'm requesting for someone to INVESIGATED this matter; that is very important to me; Now I believe your ripping the customer off by adding OVER LIMIT FEE'S of $19.00 dollar and PASS DUE FEE'S of $29.00! I believe this is a GIMMICK GAME your have with the customer and your company; Someone need to review this matter; A.S.A.P

Ended up going downtown to Main branch giving them $ to straighten out acct. on the 24th of June and today 7/2/08 received yet another letter threatning turning over to credit bureau.

having to take time off of work to do my banks job as a financial institution. Menta anguish, harrasment and downright miscomunication on their part resulting in my account having a negative balance and messing up my account. Also, harassment as far as threatning me with my credit from a result of their incompetence to start with. Not to mention the $50 parking ticket we got taking care of this (supposedly).

I am mentally distraught.

no credit available until they decide to post the payment which is already deducted from my checking account.. 10 days ago..

Since January an unauthorized charge appeared on the account. I disputed and it was removed. Tonight they billed me a $49.00 annual fee for having the card! I called, spoke to a man with broken English and was told I was to pay the fee even though I have no card and have not used the account.

Since January I have emailed these people 5 times, sent 3 letters and called twice asking for the account to be closed and the credit line zero out to no avail. I closed 4 other credit card accounts and the banks were more than helpful and I continue to make my monthly payments as agreed. Capital One refuses and continues to cause me problems What can I do?

I have good credit but I will not pay my Capital One payment this month. If I do, they will apply it to the annual fee. Why should I pay a fee for a card I no longer have and for an account I requested closed since January. PLEASE HELP OR ADVISE ME WHO I CAN CONTACT THAT COULD HELP ME.

It turns out that what I was told by a customer service agent is not what I thought I had. It took me nearly 2 hours of being constantly transferred and discontected twice (and of course having to start all over again) to realize that I have been misinformed. Their agents do not know the answers to questions, do not know where to get answers and when they get frustrated, you get discontected. Capital One is one longer in my wallet!

I tried to make arrangements for smaller payments and/or charges being removed from my end balance, however, my request was refused. They referred me to their financial specialist who informed me they would have to charge me a grand fee for their services and to help lower my payments. I refused this high dollar service and that same day I logged into my on-line account where I noticed that they had put a perminent block on my account. I again called them to find out how to remove this block from my account. I talked to one of the operators from their toll tree number and she informed me I needed to write a letter of reinstatement and fax it over to them right away. She said once I did that they would gladly reinstate my account. I did as I was directed right after I hung up the phone with them.

A week later I logged onto my online account and I noticed that my account was still blocked even though my credit limit was under the limit. I again called Capital one and informed them of my conversation from the week before with the Capital One operator. Although she acknowledged that my conversation had been recorded in there system, She refused to lift the block, stating I needed to apply for a new card. I explained to her that I did not want another credit card, I just wanted my old card fixed. They tried again and again to have me apply for a new card, stating they would love to continue doing business with me, however my old account could never be reinstated.

Hassel free? Very far from true. I can't wait to rid myself from any association with this Company.

I am a Heart Patient, and the stress they are causing me is affecting my health

I received one letter from Capital One in February 2008, requesting documentation. This was provided again. I sent letters to Capital One throughout March 2008, requesting status. I received another letter from Capital One, dated April 9, 2008, requesting these documents again. This letter said my documents must be received by April 18, 2008. I wrote a note on this letter, reminding Capital One I had already submitted these documents several times! Capital One never confirmed this. i sent another letter May 1, 2008, requesting status. I received a letter from Capital One, dated May 18, 2008, stating they closed this issue, since it was over 120 days!

When I have tried calling Capital One, their computers have been down. Whenever I try to send via fax, per their letter, the fax number doesn't work. I have my fax history sheets showing this. I called again June 20, 2008. I finally spoke to a Rep named 'Mandy'. I asked for a Supervisor, Mandy said I had to explain my issue first. Mandy also said she didn't have a record of my letters. Then, Mandy found my file. Mandy said I would NOT receive a credit, since I didn't provide proper documentation. I explained I did this. Mandy said I didn't provide the 'Correct documentation. I explained this was never explained in the letters. Mandy said I had to obtain a release from the seller. I have never heard of this. This was never an item requested in any Capital One letter.

Mandy said she didn't believe I disputed this in December 2007 and January 2008. Mandy suggested I was making a 'false' statement. Mandy said my case didn't warrant speaking to a Supervisor. Mandy then said I had sixty days from date of purchase to submit my dispute. Mandy stated I didn't do this. Mandy seemed determined to 'block' my credit. Mandy was also incorrect with this statement. I read my credit card policy, which states sixty days from date of last statement charge appeared. I was so upset during this phone conversation, that I forgot to mention the April 9, 2008 Capital One letter, requesting my information all over again. This would have been past sixty days.

This charge is $333.00. In addition, I have been charged interest on this amount. I had other purchases where the seller issued a refund in December 2007. On my April 2008, Capital One re-billed me for these credits. I truly do not know where I stand. This doesn't even count my credit of $333.00 owed me.

I called them and asked them what happedned and told them that they made an error. They said that in 4 days that they would reeactivate the card. 1 week later I called back again and they said that thieroffice review it and declined to reopen the account. They told me to reapply and I told them that I use this credit card for business and that I have everything connected to this card and I would have to switch everything over. They said that there was nothing that they could do.

I have the thank you letters from them dated June 2 2008 and June 6th 2008. I have also asked them to fax me the explaination on why they could not reopen this account. i guess because I paid my bill ontime They did not want me as a customer.

I travel and need this credit line and now my boss is very frustrated and I could lose my job.

In the past, I've never gotten a confirming email, just a note on the website thanking me for my payment. I also told her we were on vacation & not anywhere near a computer. She refused to waive the late fee & finance charges that had accrued. She was very rude & argumentative. When I asked her to speak to her supervisor, she told me that there was no one I could speak with (I think they're taught that in their training).

I always make my credit card payments on time & in full just so I don't have to pay any interest. Since she wouldn't cooperate, I asked her to cancel my credit card & she still gave me a hard time. To this date, I still have not paid my credit card & will not, due to the late charges & interest that they won't waive. I figure if I'm going to have bad credit for not paying their fees, I may as well have bad credit for not paying the full amount.

So much for their No Hassle rewards program. I will never use them again!

So in March I transfered $20,000 in debt, for a one time charge of $600. I found that to be a fair deal as I am reasonably sure I can pay this off by the end of the 12 month period. To my surprise, I got a call stating that the account was being turned over to collections because I've not made a payment.

It turns out, that a monthly minimum payment must be made - though this was never explained to me. Accordingly the interest free 12 month loan is no longer good, and I'm now being charged interest. I was able to talk them down from 24% to 10%. But there is no way they will make good on the original offer. WHAT A RIP OFF! Had I known this, I would not have made this loan. I thought it was a revolving line of credit that happens to issue a card in case I want to take on more debt.

I'm paying 10 % interest on top of the one time 3 % charge until I can find a suitable replacement lender.

Thsy agreed to forgive the 39 dollar fee, but would not forgive all the interest that had accrued before we became aware of the situation. How can they still take money from me when they admit that the late charge was a mistake? They had no explanation for their action, just that it is policy.

I almost hung up but cooled off...after a few minute hold was asked the exact same questions by another person, with added questions, like a survey imbedded within the process to force extract marketing data. I answered them as best I could but was curt. Finally at the end of what seemed like 10 questions with 4-5 mulitple choice answers in broken english no less, the rep tells me he cannot activate the card without a copy of my social security card and license. WHAT! I said you are kidding. He said no. I basically said forget it...I just opened an American Express account and activated it on line in less than 20 seconds and that I had been on the line for almost 15 minutes already. I told him to cancel my request I was cutting up the card.

Get this, he told me that I could not cancel it without sending in a copy of social security card and license...so now I can't cancel a card that I cannot get activated...I told him to do what he needed on his end, that I was cutting up the Capital One card into a million pieces and hung up. This card is simply filled with hassles before you can even activate it. Sorry to anyone who has one. I cannot even begin to imagine what it would be like to dispute a charge if I cannot even activate the card. Of course there is no link on the Capital One website to file a customer service complaint.

consumers need to know not to waste time with this company, which falsely claims to be hassle free in its multimillion dollar ad campaigns.

They were the rudest, most condenscending people I have ever dealt with. They were adament that they wanted everything like right now to include all the late fees. I had maxed out my limit of $500. But with all the fees they wanted close to $900 to settle. I said I could pay the $500 principle and possibly up to $200 in interest. They said no way. I wrote them a very lengthy detailed letter explaining my situation but never heard back from them until in Late 07 I get a court summons indicating that Capital One is Sueing me for $1200.00 and that to avoid judgement they recommend mediation.

I went to the mediation in Aug 07 and it was a joke. The Lawyer repesenting Capital One had his marching orders and indicated that they would not settle and now wanted the whole amonut, but would take payments. At that time my business was on life support. I was working a $10/hr job just to put food on the table for my family. I said no. I can't afford those payments and I did not agree with the amount owed.

I was sued, the judgement for Capital One for roughly $1500 w/Lawyer fees added on. I have not yet payed back the judgement. I have shut down my business and am currently working a commisson only job. Had Capital One been willing back in 05 to work with me. They would have gotten their money plus interest. But after researching Capital One. I realize their goal in making money/profits is in the late fees. They are aggressive beyond belief, almost bordering on preditory lending practices. I know What is NOT in my wallet and I will never, ever, ever get a Capital One card again. And I am almost making it a one man crusuade to stop people from getting a Capital One Card, without at least doing a google search under Capital One Consumer Complaints.

Our bankrupcy was heard in court June 7. They are still garnishing me today. My attorney is still trying to get it stopped but they are not. This is not right and I am not sure what else to do. They were of course listed in the bankruptcy. Thank you.

I only work part-time. With the cost of gasoline and everything else going up I need all of my check. I usually bring home about $165.00 a week if I was not being garnished. They take anywhere between $25 to $65 a week out of my check. I has caused economic hardship to our household every week.

Funny thing though, they didn't give me a date on the phone when I called them last week. Plus, when I get these offers in the mail from them, they usually last about two weeks. So, because I have $ (thank the Lord) in the bank, I paid them off (about $490.00) immediately on-line. I've been a customer of theirs for over 10 years and my credit score is over 780. I went to American Express where I got approved on-line and I'll use their card instead of Capital One.

After filling out application with special approval number online I waited 3 weeks with no response. After 3 weeks I called capital one to check where my card was I was told I was rejected. After explaining situation I was told a review would take place by the first person I spoke with Cathy I.D.#wjh713. Then I asked to speak to her supervisor Sherry I.D.#xfs376 who told me I had to write a letter to make a review happen. Then was told she spoke to her supervisor who put a investigation on what was going on with my account. I then asked to speak to that supervisor Sheryl I.D.#ozo896 she told me that she had just recieved the information and did not know what was going on.

So after being lied to twice in 15 minutes I asked to speak to her supervisor and at that point was told I was not allowed to speak to them because they dont speak to the public.I was not allowed to know their name nor was I allowed corporates phone number. So now I sit in limbo with no information and no proper customer service.

A planned vacation for a friend was to be used on the card but now that cant happen. And still waiting to start rebuilding credit.

Customer Service people are very rude and argumentative. I have offered and will pay my account in full, they refuse to work with me and removing thier fees. An affordable monthly payment for me is $99, they refuse to accept the proposal from Care One Consumer Credit and accrue fees every month of $78.

My account is now 5 payments behind with an excess in fees of $800 and climbing.