Capital One Reviews

I, Kevin **, have been a long-term customer of Capital One Bank. I Have the Highest Respect for such a huge company, but they work with you one on one. You are certainly NOT just a number (ie. customer). They have been the title owner of a past vehicle I purchased in 2007, and I still have a Capital One Credit Card. I Most Recently double-paid a separate company my Monthly bill. CAPITAL ONE understood my situation and allowed me an extra week after my payment was due (eg. waiting for the reimbursement of that 2nd company). Little things in Life Mean the Most. Thank You again, Capital One!!!!

Ms. **'s excellent phone demeanor as well as product knowledge was above and beyond her job description. The personal effort she made was obvious. Helping to start the process resolving unauthorized purchase on my debit card. Every effort for teamwork resolution- perfect!

Irene is the best customer service agent. She answered all my questions and gave me solutions in 3 minutes, she's great. She also speaks loud enough, clear and coherent which is very important in the customer service industry.

I am happy with my card except when I ordered something, I didn’t receive it, I filed my claim, and Capital One still charged me for the product I never got. Now I have another charge that I will not try to recoup because I don’t have faith in the company.

I have used Capital One's checking and high-yield savings accounts for years as well as their SavorOne credit card for the past year or so. I have nothing but excellent experiences with Capital One. They have responded promptly and corrected fraudulent activity on my debit card and waived a late fee I incurred on my credit card when I was 7 minutes late to pay Lol. Originally, I chose SavorOne, not because it was Capital One, but because the rewards are pretty great for me (specifically the 3% cashback all the time in grocery stores and dining out), and no annual fee. I might sound like a salesperson, but I truly have yet to experience anything less than the best from Capital One.

I wish I could give this negative stars. They send fake pre approvals. Just to be denied, I would not trust this company for anything. I have multiple pre approvals, and then when I finally decided to apply denied. They are a waste of your time and credit. Don't trust any pre approval you get from this company. Capital One is nothing but liars. I would stay so far away from this company. I hope to save somebody wit this review. I recommend Credit One. They sent a pre approval and stuck to their word.

Avoid this bank! I first want to say I worked for a large regional bank as a lender and we critiqued applicants with Capital One cards with rolling eyes. Sort of viewed as credit card for deadbeats. Or they were not too bright with their finances in the first place. I cannot say this is the case for all banks, but it looks like last chance credit. Capital One has 1.2 Stars but you are required to give them 1 star so their real review is 20% of a star quite similar to the rates they charge on their credit card and saw some over 30%. Maybe this is why they came up with the catchphrase "What's in your wallet" to make their cards look better.

I went online and made a payment days before it was due and they charged me a late fee. I write them and they never fixed it. Not once not twice but three times. The late fee was crazy when I paid it on time.

This company is complete garbage. I would never use them. If you look at their sponsored plant planted reviews they’re pretty good but when you scroll down, you’ll find 10 other sites that find them one star and complete garbage

Capital One has lost my business over a dispute…They did not have my back. :( I ordered from a company and received a totally different item. I tried to contact that company with no response. So, that is when I filed a dispute. I had to call over and over, each time wanting more info (pictures). I sent pictures of me trying to contact the company, pictures of what I ordered, what I received. The purchase wasn’t much but revealed to me that if I had a big problem they would not have my back. I will no longer be using my Capital One card. :(