Capital One Reviews

I love Capital One. My first unsecured card was the Platinum Card from Capital One, even without any credit score, I was approved and get an increase on the credit limit. Easy to work in the App and in the website. Great customer service. I opened also a 360 checking and Saving account. My direct deposit is credited to my account one or two days early.

I can not say enough good things about this bank. They are a bank so of course they are profit minded but they have always been very helpful to me and my family. Our electric company withdrew our payment 3 times in one day and refused to do anything about it. I called Capital One and had the money back in my account within the hour. It was easy to speak with a person and get the situation handled. Can't say enough good things!

I've been a customer of Capital One for years, & they have always treated me fairly, had 1 other credit card w/ them after paying that one off & closed that one. Opened Up the Quick Silver Credit Card. Never had an issue w/ their customer service, they closed my account immediately when I told them my card is missing and sent me a new one, increased my credit twice. When I have a problem with transaction that is put on card without my permission, Capital One did a dispute for me and gave me a temporary credit. I've never had an issue with Capital One disputing it for me. Capital One have always sent me text message & email alerts about my transactions, email me about scams. I don't know about other customers, but I've NEVER had an issue with Capital One.

Capital One has extended credit to me when no other bank would. Even after I had extreme circumstances in the past that caused me to default on a Capital One card, they approved me again in a couple years when I got back on my feet! Their service has always been top notch. Never one issue. App is so easy to use. Rates and fees are very fair. When someone like me has lost their daughter to suicide and had much more happen to set me back financially this kind of company is a godsend! Thank you Capital One!

I, Kevin **, have been a long-term customer of Capital One Bank. I Have the Highest Respect for such a huge company, but they work with you one on one. You are certainly NOT just a number (ie. customer). They have been the title owner of a past vehicle I purchased in 2007, and I still have a Capital One Credit Card. I Most Recently double-paid a separate company my Monthly bill. CAPITAL ONE understood my situation and allowed me an extra week after my payment was due (eg. waiting for the reimbursement of that 2nd company). Little things in Life Mean the Most. Thank You again, Capital One!!!!

I've been a customer of C1 through BJ's Club for quite sometime. I've noticed at least once a year, they've failed to send a bill, luckily, my checking account on my phone app alerted me when the bill was due, out of the blue, it stopped. I refuse to use several online sources simply because I'm older and not well versed with the computer as I do not like my personal info all over the web. When I called about the bill, the CS rep said she could not reverse the late fees, which I know is a lie! These people are scammers and sheisters who take advantage of their clients. I believe they PURPOSELY won't send bills to collect on late fees, forcing us to go digital!

I’ve been a Capital One customer for years, and I’m deeply disappointed by how little support they provide when you actually need help. Despite always making an effort to pay my balance-sometimes in full, sometimes over time, and keeping my account in overall good standing to the best of my ability. I’ve been denied help three separate times: They denied my credit limit increase even when my account was in good standing. They denied me hardship assistance when my household income dropped, even after I explained my situation. And most recently, when I paid my full balance on October 16 using funds from a personal loan, a small technical mix-up caused the payment to bounce. I corrected it as soon as I found out, but they still refused to reverse a $108.99 interest charge.

I had loved my account with Capital One up until they have recently bought out Discover. I had a few credit cards and my bank account through Capital One. Since they decided to make my bank account a Discover Card it's been nearly impossible to pay my normal bills such as my car note. I had to jump through hoops this morning just to get a online payment through (switching money to other online accounts to make payments I normally made through other services). This is upsetting to me because, my normal paid bills are declining and the most important one to our family is the rec center because we still use the pool and gym. I don't see a point in continuing with any of the services if it's going to be such a hassle to pay bills and that is the whole reason I used their services to begin with because they guaranteed that their services were excreted everywhere. I don't find any perks to keeping the Discover bank card. I wish I could rate 0.

I tried for a hour to try to log in to my account, reset passwords, talked to customer service and problem is still not taken care of!!! I don’t know if I’ve been hacked and all I get is run around! L FOR LOSERS FOR NOT HELPING ME ACCESS MY ACCOUNT THAT I’VE HAD FOR MORE THAN 15 YEARS!

Hi, Am now in my third month of trying to get a replacement card due to fraudulent use. My business card was also hacked. Have been a Capital One customer since 2013 with credit rating of 820+. Been told several times that the replacement is in the mail. Maybe it is just me hard to understand the language that the reps are saying from an offshore account? I have been told the card will be here in 7 days. Frustrating to say the least.