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Capital One

Capital One
Overall Satisfaction Rating 2.00/5
  • 5 stars
    49
  • 4 stars
    9
  • 3 stars
    12
  • 2 stars
    17
  • 1 stars
    281
Based on 368 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

Capital One has credit cards to help you earn points to use towards major purchases, including travel. Read reviews for Capital One Venture to learn about travel rewards.


Top Capital One Reviews We Found

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Rated with 4 stars
Verified Reviewer

I can honestly [say] I have not had a bad experience with Capital One. From their bank services to their credit card, they have been a wonderful partner for me... I know they just announce[d] a breach, which really sucks, but for now, I am staying put with them.

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Rated with 4 stars
Verified Reviewer

Their rates are good plus their bonus when offered. Help is very good... I like them. Interest is paid monthly, and you always have full access to your funds even if you should close the account, no closing or hidden fees.

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Compare the best Capital One credit cards

Capital One issues personal and small business credit cards that earn rewards and come with other perks and benefits, including 0% introductory APR periods and fraud liability protection.

capital one venture rewardsRecommended Credit:
Good, Excellent
Best for flat-rate rewards
Venture Rewards
  • 50,000 bonus miles after spending $3k in first 3 months*
  • $95 annual fee, waived in first year
Learn more
capital one ventureoneRecommended Credit:
Good, Excellent
Best for travel rewards
VentureOne Rewards
  • 20,000 bonus miles after spending $1k in first 3 months*
  • $0 annual fee
Learn more
capital one quicksilver cash rewardRecommended Credit:
Good, Excellent
Best for 0% intro APR
Quicksilver Cash Rewards
  • $150 bonus after spending $500 in first 3 months*
  • $0 annual fee
Learn more
capital one savor rewards credit cardRecommended Credit:
Good, Excellent
Best for bonus categories
Savor Cash Rewards
  • $300 bonus after spending $3,000 in first 3 months*
  • $95 annual fee, waived in first year
Learn more
capital one savoroneRecommended Credit:
Good, Excellent
Best for no annual fee
SavorOne Cash Rewards
  • $150 bonus after spending $500 in first 3 months*
  • $0 annual fee
Learn more
capital one spark cashRecommended Credit:
Good, Excellent
Best business card for rewards
Spark Cash
  • $500 bonus after spending $4,500 in first 3 months*
  • $95 annual fee, waived in first year
Learn more
capital one spark milesRecommended Credit:
Good, Excellent
Best for business travel
Spark Miles
  • 50,000 bonus miles after spending $4,500 in first 3 months.*
  • $95 annual fee, waived in first year
Learn more

*See terms and conditions

Capital One Reviews

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How do I know I can trust these reviews about Capital One?
How do I know I can trust these reviews about Capital One?
  • 2,383,792 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: July 31, 2020

I appreciate Capital One for acknowledging me as a person and not just one of million of card holders. You know how it is when family can base your character on your past. I had a horrible year 2019, car accident, therapy, etc. so I had a difficult time keeping up with my payments, two out of 3 cards were restricted, including my precious biz card that I worked so hard for. I've had these accounts for approx 5 years or more in good standing prior to 2019. Different than a couple of my other card companies with the same history, same faithfulness, they didn't care, immediately sent my accounts to collections. My good score plummeted over 140 points to 540. Capital One did not leave me high and dry. I called in and the CSR told me my accounts were restricted. I had no idea what that meant, but after talking more with her, it was over, a done deal with the credit.

I asked for a Credit Manager and when I explained what occurred to me (she has no idea that the car accident and therapy was very small part of what I was dealing with as a single mom), she advocated on my behalf. I have no idea what department she was speaking with, but each step of the way while on the call she was considerate, returning to inform me that she was still on the call and continuing to attempt to get my cards reinstated. Finally after 30 minutes, it was all done, she did it!!!

My accounts were reinstated and I was in a position to pay down the balances that were at least $500 - $1k over their limits. I figured, heck if a company can do this for me, I have no problem giving what is owed to them, fees and all. I will forever be dedicated to Capital One and if I have nothing else in my wallet, it's OK. So now I am rebuilding my business, helping my daughter to return to college and pay my basic rent. THANK YOU CAPITAL ONE for being human..

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Rated with 5 stars
Verified Reviewer
Original review: June 27, 2020

I was lucky enough to call in to Capital One for assistance with questions and concerns regarding my pre-approval and I had the pleasure of working with a rep named Hema **. This representative went above and beyond to make sure that all of my questions were answered and that I was well taken care of. What could have been an extremely stressful process was made so easy and seamless that it truly made myself and my husband feel like we were being specially cared for. Not only did she do her job beyond expectations but she actually took interest in me, as a person, and she paid attention to our conversation as if I was a part of her family.

She waited patiently with me while I got my husband on the line, as he was working during our call and not able to come to the phone immediately, and she was fast and efficient so as to not take up too much of his time. I have NEVER in my life had such a memorable customer experience... to top it all off she even sent us a surprise gift to show just how much she CARED and paid attention (as the gift was relevant to our interaction - a picture frame for my husband and I who were recently married). It’s funny how people say “it’s the little things”... but it’s TRUE! Hema has set the bar extremely high for all of my future interactions with customer service reps... because she was just so exceptionally great. CAPITAL ONE, I hope you know you have one outstanding representative, take good care of her because she is definitely taking great care of your customers and because of her I will likely ALWAYS be a Capital One Customer!

2 people found this review helpful

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    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: March 24, 2020

    I've always hated the 5 star system, because to me you either love them (5) or not (1). That is how I see it. If I am a longtime customer of a company and I have been a good consumer, then of course anyone would expect for that company to help out in a sitch like ours, today. I talked with Steve at the call center today regarding my 2 open accounts and the APRIL payments that I WILL have a problem paying, due to being laid off work. I appreciate the consideration and help that they offered to me. I thank the company as a whole, for taking it on a case by case basis when determining assistance. GREAT JOB Steve and CAP1!

    3 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: March 17, 2020

    I had multiple credit cards and accounts and a perfect payment history for years, then one month my direct deposit didn't go in and none of my bills get paid, I found the issue had it fixed but things quickly spiraled since it wasn't fixed right away, I contacted all my creditors and out of four only two worked with me. Capital One was exceptional in reaching out to me and offering numerous ways to get back on track, easy plans and even gave me the option of suggesting to them what I could do which I did not take advantage of. I took one of their offers and In two months was back on track, I was still overdrawn but my payments were back on track, once a plan was set they didn't charge me any overdraft fees, late fees, I was only charge the first non-payment fees from the two missed payments before my deposits were fixed and my regular interest.

    The two other cards said before i could have a payment plan I had to be at least three months behind in payments, by then the cards doubled my balances with fines and fees so I let them charge off but kept the two that worked with me. When my friends and family get credit card offers I always tell them go with Capital One. I'll never give it up, they were wonderful, understanding and didn't make me feel worse than I already felt.

    8 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 3, 2019

    I have been a Credit Card Customer of Capital One for quite some time and Truthfully I have the Best Credit Card In The World! No foreign transaction fees. A great credit limit. 1.5% cashback. What more can I ask for in a credit card? Today being Wednesday, October 2, 2019, I received Outstanding Service from Marie (Employee #**). She went out of her way to listen to my needs and find a resolution and I am Not sure what I would have done if it were Not for her. I personally want to Thank Marie for providing ME with Top Class, First Rated Customer Service.

    Sincerely yours,
    Howard Paul
    Executive, Volunteer Writer For Google And Tripadvisor Websites

    Capital One Credit Card Customer

    /HPS

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 1, 2020

    Today was the second time in the last few months my credit card was turned off by Capital One for no good reason. I found out that this time it was turned off was because whenever you update your personal info, the card is flagged and it is shut off until you take a photo of your ID and email it to them for a 7 to 10 day review. This makes the card useless to me since I can't rely on the card to be active when I need it the most. As much as I explained this to the Customer Service Department, they could care less, defaulting to reading company regulations. I now use my Navy Federal Visa exclusively and didn't bother reactivating my Capital One Master Card.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 31, 2020

    HIGH INTEREST RATE 19.5% with 710 c r. CUSTOMER SERVICE Can’t understand!!! No benefit to this credit card or ANY!! OK. CONSTANTLY PLAYING GAMES with weekly c r!! Very skeptical about method of applying finance charge.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 31, 2020

    Most recently used my card for vacation a few years ago. Booked my hotel, airlines, auto, and meals and entertainment on this card. NEVER had a problem! Would highly recommend Capital One. Increased my limit in less than two years!

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 31, 2020

    I have had a Capital One card for several years. There are no annual fees, it earns at least 1-3 percent cash back on most purchases, doubles the warranty on several items for up to another year, and includes travel insurance when purchasing airfare.

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    Rated with 3 stars
    profile pic of the author
    Verified Reviewer
    Original review: July 30, 2020

    I have been a consumer of Capital One for years now. The thing I don’t like about them is their security is too good - I can’t even access my own account at times. I have been denied for purchases on many occasions.

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    About Capital One checking and savings accounts

    Customers can open Capital One checking and savings accounts with no minimum deposit. Through 360 Checking, Capital One account holders can pay bills, get cash, make deposits and transfer money without paying fees. The company provides full-service online banking with a wide network of ATMs and has more than 900 physical branch locations in the United States.

    Capital One FAQ

    Is Capital One a bank?
    Capital One is not a traditional bank — it's a bank holding company. Bank holding companies control one or more banks but don’t necessarily engage in banking themselves.
    What is the minimum deposit for a Capital One CD?
    There is no minimum deposit to open or maintain a Certificate of Deposit account with Capital One. However, CD accounts can’t exceed $1,000,000.
    How do you find your Capital One account number?
    You can find your Capital One account number either on your statement under “Your Savings Summary” or online through the Capital One 360 portal.
    Does Capital One have a mobile app?
    Yes. Capital One Mobile is Capital One’s mobile banking app. Through Capital One Mobile, you can manage credit cards, bank accounts and home or auto loans.
    Where are Capital One branch locations?
    Capital One has branch locations in New York, New Jersey, Connecticut, Delaware, Maryland, Virginia, Texas, Louisiana and Washington, D.C.

    Capital One pros and cons

    Capital One offers banking services with an extensive network of no-fee ATMs and mobile tools to help manage your accounts. Capital One could be a good fit for you if you live in an area with access to branch locations and pay attention to overdraft charges.

    Pros

    • Mobile app with tracking tools
    • Relatively low fees and good interest rates
    • No opening balance requirement for checking accounts

    Cons

    • Limited branch locations
    • Opt-in overdraft charges

    Capital One Company Information

    Company Name:
    Capital One
    Year Founded:
    1988
    Address:
    1680 Capital One Drive
    City:
    McLean
    State/Province:
    VT
    Postal Code:
    22102
    Country:
    United States
    Phone:
    (800) 227-4825
    Website:
    www.capitalone.com