Consumer Complaints and Reviews
I got a Capital One credit card a couple of months ago. I made two successful payments. My funds were available the very next day for the first two payments. Now on this third payment, my funds are being held for 5 days. This is after the Capital One computer system says they have my money, and the funds are gone from my bank. They are still issuing a 5 day hold for no reason. And again, this is after the money has left my account and Capital One's computer says they have my money.
Three different Representatives refused to release the funds because of some policy they have. When I say that this policy makes no sense because we've made two successful payments, and now they have the money, all representatives says it is just their system. When I asked if it's always going to be 5 days they all said they do not know. This is a ridiculous policy to hold my funds for 5 days out of the blue when they've already gotten payments from the very same bank account and their computer shows they have the money. This is ridiculous.
My Capital One card sent an E-mail and a text of potential fraudulent activity. I confirmed it WAS fraudulent activity. They had me call the fraud area, a new card was sent to me NEXT BUSINESS MORNING, and it was a pleasant experience. This, despite the fact that $488 in fraud charges were stopped, and $121 in fraud charges were actually put through. The rep assured me those $121 charges would be removed from the bill that day (they were). With very little distinguishing credit cards, customer service is all they have. Capital One also has the foresight to issue different card numbers for different individuals on the accounts. This way, while my account was cancelled, my husband's was still active. Nice touch!
My wife and I have been searching for a card that earns a decent amount of points for travel. The Venture card seemed like a nice fit since we can pay all of our bills and earn points. We applied, and got instant approval, and less than a week later, we received our cards (joint account). However, upon activation, it claimed our account was fraudulent. The scary thing is, they asked us to send our social security card through the mail. NO BUSINESS SHOULD EVER ASK FOR THIS! How ironic is it that they are protecting from frauds, yet are asking for customers to be extremely liable by sending personal information via mail. Ridiculous! We called them and canceled our account, and what a joke it was.
Made a $1.00 payment. It was returned and now I have been declined a credit limit increase. The payment was not on a due date just a random payment. They refuse to overlook the error. I will let this card sit in a sock drawer effective immediately. I have worked other cards with double the limits and same rewards. They just lost a customer. They could give a rat's ass that humans make simple errors.
Every time I pay my bill there is a hidden charge of some kind. Interest charges when I am not using the card and late charges 5 days before the end of my billing cycle. They are ruining my credit score. Don't ever, ever, ever get this card! None of these charges were in my initial paperwork.
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I have been paying on time and more than the minimum due for over a year. But my interest rate is 29.4%. So I called to find out why but all they would do is set me up with a credit counselor. When I asked her to lower my interest rate, she said she couldn't do it, but she could take off the yearly $39.00 fee. I explained that my husband hasn't worked in over 2 years due to health issues and I need to talk to someone who could lower my interest rate. She transfers me to someone who says they can lower the amount due every month? I'm paying more than what's due and on time every month, so how's that going to help? Just prolongs the interest and I pay even more. I ended up closing the account. She said that Capital One doesn't look at payment history, but she doesn't know the formula they use. What a bunch of jerks!
I applied for a Capital One Spark 1.5% through their website. What I received in the mail was not the card I applied for but a different Spark card. The first rep stated I was denied but was given a similar card. I did not receive a denied application letter. The second person I spoke to said the first was wrong in her information and I got the card I applied for. Capital One and I have been going back and forth with various reps (4 total) about how they open this card I did not applied for without any notice or authorization from me.
They say to the contrary I had applied for the card but insist they have no information they can give me evident to show I had applied for the card sent (no e-signature, or any information with my name on it). All I wanted was to have the card closed and any information remove from the bureau reports. Rep #3 stated that that can be done if I acknowledge CO was not at fault. They were at fault and will be if this messes my good credit. Rep# 4 refused to do anything stating what I have been hearing for about two months. Beware. Capital One is REAL SHADY.
I get an application in the mail. I reply, then get a letter that I will be getting a card in the mail. I get the card and it says to call confirm which I do. I read through the paperwork. It says after ten days of my account being open I can do a balance transfer so I do nothing further. Then about a week later I get a call from a number that does not say Capital One but is suspicious with a bad connection saying I used fraudulent information to open my account and gives a case number I can't understand due to the connection.
I suspected the call was a scam to call and give my personal information to, so I don't call. Later, I get a letter that is slightly different saying someone used my information to open an account! (This is too much bother! I don't need this Capital One! Don't send me a card then say, oops it's this, no it's this. Why approve then say "Wait!") I then call after I have the letter with case number but only to get a person with a thick accent. I just wrote on my letter "close this account" & mailed it back. Why do they to this? To scare customers? Do they change their minds or did someone mess up? I'm done with them. Too much trouble.
What they DON'T tell you, even if you ask, is that you WILL have problems depositing money into this business account! And if you can't deposit money, you can't pay bills. After several calls, I found out that Spark's business accounts have a "limit" as to how much you can deposit into your bank account each month, and the limit varies unpredictably from month to month!! What kind of business wants this headache? And why don't they disclose this up front? I have had a small business for 28 years. I found out today, mid-month, that I cannot deposit any more money into my account.
I am a small business and depositing $30,000 a month shouldn't seem unusual, but apparently it is for Spark Capital One business banking! So, for the first time in 28 years I will be mailing bills late, as I will not be able to magically open up a BETTER account fast enough to get my bills paid. Best part? Spark Business associates who answer the phone won't answer questions and won't transfer you to anybody else. Just say NO to Spark Capital One business banking!!
I purchased Capital One Bank card in January of 2012, and 'til this day, I still have this card. Capital One Bank card is an excellent card. Yes, I have read the agreement. And yes, Capital One Bank card charge $39.00 annual fee (which is not much). In 2012, Capital One Bank approve me of $500.00, because of my outstanding good payments, they approve me of an extra $250.00 credit increase. As time went on, Capital One Bank approve me of an extra credit increase of $750.00 because of my outstanding good payments. Again, as time went on, Capital One Bank approve me of another credit increase of $750.00. So right now, I am at $2250.00.
During the year of 2016, I ask Capital One Bank can I be approve of another credit increase? Capital One Bank replied, "Yes, you can." So right now, I have $4250.00 on my Capital One Bank card. I went from $500.00 in 2012 to $4250.00 in 2016. As long as you continue to make your payments on time to Capital One Bank card or any other credit card. Credit card company will increase your credit.
First, with a credit score of over 750 my credit limit has never been reviewed and increased (should not need to ask). They offer credit score monitoring so this should not be an issue. Second, system down and person on phone offered to waive late fee (first time late in 10 years and was for $8 charge). Because system down I have to call back and was told that the person I get may not agree to waive late fee. Third, had fraud charges re-occurring and Cap 1 stated they cannot prevent them from coming through even though it was identified as fraud. Consumer has to deal with issue as if brand new. Not safe. Giving two stars because the last person I dealt with actually tried very hard and put some thought into it.
Dealing with them for 1 month now. Had to Re fax papers 3 times. Now I call again and they say we don't have one of the sheets. Then they find it. Now the process starts over another month to wait. Managers are too busy to talk with their customers. It takes 48 hrs for a return call.
I had an existing account with Capital Bank in which I had my daughter as a co-signer as I authorized for college purposes.I called Capital One customer service to remove my daughter from this account and they told me they would go ahead and take care of it and that I could continue to use existing card. I called to verify of the change and I was told that my account was closed. Due to their policy rules. Not only did they close the account, they also kept the reward points accumulated with purchases I had made. I requested previous recorded call to verify previous conversation with representative and I was told that the account was now closed and that nothing could be done. I feel this is very poor customer representation and unfairness.
We got a $13.00 "rewards check" in the mail and deposited it into our small, local bank where we have over $100,000 balance. A week later the bank called us and told us the check "was NO GOOD" so we had to go in and pick it up!!! We called Capital One where we have had credit cards forever and were first told by the overseas Asian sounding man that the check "can only be cashed at a major bank like Wells Fargo" so we asked for a supervisor. She, naturally, had never heard of such a thing and told us to "mail the check back and get a credit on our account." It's now going on 3 weeks since we got the Rewards check and it's back in the mail to Capital One. If you get a Rewards check, beware! If you don't belong to Wells Fargo you can't cash it!
My husband initiated accounts with Capital One because of the ease of using the cards and money machines when we traveled. I think he did not plan a long term relationship with this company and I was not included on all the accounts as he did so carefully in all other aspects of our estate. Unfortunately he died unexpectedly leaving me to deal with this very reluctant and challenging company. I could never get past the usual circle of uninformed phone clerks and department transfers and endless stalling. This went on for months. I finally had to use the attorney working on our probate process. This cost me over $1000 in fees to simply close out these accounts. The account statements requested were never forwarded. This company is set up to avoid actual criminal behavior by just a hair.
It is a shameful way to do business and a sad comment on our American system of keeping monies Capital One is not entitled to and using them for interest as long as possible. I WOULD ADVISE ANYONE CONSIDERING DEALING WITH THIS COMPANY TO AVOID ANY CONTACT AT ALL. This process has taken close to two years to work out. Imagine my fury at finally having a supposed customer service clerk call me recently and tell me there was no reason for me to have used my attorney!!! What a crock! My attorney sent and resent death certificates and called and called these jokers... As I said I had to pay for every one of these calls and processes. I can't say enough bad things about Capital One, but let me add that as I have shared my story SO MANY of my friends and acquaintances have confessed to the same kind of runaround and mistreatment from this company. BEWARE!!!
I've been using my card on remittance site since 2012 using both VISA or MASTERCARD without problems. Until almost a year now and TODAY, I had an emergency so I woke up at 3 AM, went to 7 Online remittance site till 5 AM, spoke to their customer service and found out that my card is locked. Customer service of these remittance site asked me if they can verify my account with this bank. The CSR connected me to this bank phone number but there is "NO" 24 hours service to this bank. Answering machine will tell to need to call this bank during business hours. So I got so stressed that my migraine was hurting so bad and I end up losing my whole day workpay coz for 2 hours I was trying to send money on severe stress... I had to took my medication and went to bed. I had to call out to my work because of this stressful card issue.
When I woke up around 10 am, I called this bank CSR and ask to unlock my card. The lady claimed I need to register my card to MASTERCARD.COM for security code. So I went to MasterCard site, followed the registration and still it appeared my card is locked. I called the number provided by MasterCard site which I was ask to put my card number. Came to surprise and to hear "WELCOME to CAPITAL ONE BANK..." So my call from MasterCard CSR Hotline was rerouted to this bank.
Why is this bank so complicated that I am unable to use my own money?? I spoke to another CSR of this bank who help me all the way to unlock my card. Then finally I can send money after: 1. Two hours of stress trying to find out what's going with my card... 2. Got bad and severely painful migraine. 3. That I end up unable to work losing my whole day pay. 4. Going back and forth with MasterCard site and this bank CSR just to unlock my card.
I am aware now that this did not just happened to me. I spoke to family and friends which this terrible experience made everybody agreed to close their accounts and open new account to different and better bank. This experience that me and my family experienced is NOT acceptable. We all had experience that we can use our card for shopping online or elsewhere but having issues for cash out or withdrawal transaction. SEVERE STRESS ... CAN'T use your own money in case of emergency.
I decided to give the Spark business banking a try, as I was seeking alternatives solutions that may work and once I filled out the online application, I was requested to send ID, copy of social security card and the current articles of incorporation or business license. All of this was done and and the account was opened. For two weeks I received a steady stream of emails telling me to link my accounts and make a deposit. As I was traveling for a couple of weeks, when I returned, I linked the account to my current business account and waited for the.08 &.02 deposits for verification (which took another 2 business days).
Once verified, I executed a test deposit with $100 to make sure it executed to the right account and routing address. It showed the following day. At this point, we are three weeks plus in the process and I decide to move my business funds into the Spark account. I activate the debit card they sent me a week earlier and then I execute a transfer of $15K into the account and three hours later I receive an email that states there has been some strange activity on the account and I need to call in. The account will be on hold until that happens. Since I had never used anything on this account except link the accounts, make a deposits and activate my debit card, I am thinking they just want to verify the amount.
After waiting for an hour on hold (not exaggerating), I speak with one of the security people that states he he needs to ask some questions to validate who I am, since they cannot meet people in person. He ask not to be put on speaker phone and not to type on the computer while speaking. This seemed a little dramatic, but ok. I ask all of his questions except that I could not give him the previous address that I lived before the current one (it was a transition place for my job transfer and I couldn't recall it), but gave him answer to mother name, sibling, child, out of state residence, where did the funds come from and so on.
They came back and stated that I did not meet their requirements and that I would have to go back to my bank and have them request to retrieve the funds that I deposited. They could not give me a reason why just that I could not open an account with them. Strange, but I said ok and asked about the $15K that I had just executed. The guy from security stated that it would not be deposited and I would just have to ask my bank to get the initial $100 back. I reiterated the question to make sure that I would not have to go to my bank and cancel the request. He said "No".
The next day I go to HSBC, open up a business account and go to make the withdrawal from my account and the $15K had been deposited into the Spark account. At this time I call Spark again, wait for another hour on hold and they state that they have the funds and that only my bank can make the request to get the funds back. I explain to them that they did not do what they stated and now I have to wait until Monday to get the funds requested and that I will lose more time and efforts dealing with them.
I would suggest NOT opening an account with Spark at all as since I was able to open up a business account the next day with the same information with one of the most prominent banks in the world with no issues and acceptance, they obviously targeted me for some biases or inaccurate assessments in their process, but still took the deposits and are making me go thru extra efforts to retrieve it. They will not wire it back to the bank... my bank has to request it. What if I had completely closed this account!!! If I have problems getting my funds back within a reasonable time, I am taking them to court! Again, no alerts came until I transferred the $15K into the account... 3+ weeks after opening it! Again, this has nothing to do with Capital One... just the Spark Business division of the company.
Have many credit cards and Capital One, particularly the Capital One/Neiman Marcus credit card is the worst. They overcharged without letting me know, never informed me I had a balance on my account. I found out myself via credit report (dramatic drop in my credit score). When I called, they promised to correct that, but 12 months passed, nothing happened.
On September 21, I got an email stating my email address had been updated. The next day, I received a voicemail saying my account was locked and I had to call back their security department to rectify the situation. I have, in the past 2 weeks, called this department several times, and each time the hold time was over 50 minutes, at which point I had to give up and leave a message. They seem to have no sense of urgency returning calls or rectifying problems. It is now October 4, and I am no closer to having this problem fixed, cannot log into my accounts online, or reach anyone to help me.
I was able to log in over the phone and see that on September 21, there were several withdrawals of about $2000, not made by me. This is clearly an issue of fraud, but Capital One 360 doesn't seem to care about letting its customers know about it, and don't care to help address the problem. I am stuck between a rock and a hard place because I can't reach a live person to help, can't log into my accounts, and can't close out my accounts until the problems are resolved. This is by far the worst banking and fraud department I've ever experienced. I will never trust them with my money again. As soon as I'm able, I'm pulling all my money out.
I jut had a very unpleasant conversation with an argumentative and pushy Capital One manager named Dan (ID **). Last time I called to make a payment, it was the weekend or some other reason for it not to go though that day, so that representative told me I could call back in a few days to have the late fee waved. However, speaking to Dan, he let me know that the fee was waived after cut-off time and because of the fee my new minimum payment had more than tripled. This is not what I was instructed on the first call, but something Dan brashly maintained was their rules.
I'm old school, and think what's promised should be honored. Unfortunately Capital One, or at least not employee **, agrees with that. I have a complaint PO Box address he gave me, but obviously by the time they'll get to my complaint from the PO Box, my credit will be long gone. Thanks Capital One and Dan! Let's see when Karma hits you! Until then, have a nice evening and enjoy your "victory" - it sounded like you truly enjoyed it!
I always made my payment on time. I had two credit cards with them, one personal and one business. My personal return a payment two times but never the business credit card so Capital One took it upon themselves to cancel both of my credit cards without letting me know at all. Meanwhile I had already paid one full payment of the one that was return. I call and they just tell me they close it and I won't been able to open another credit card with them ever. Very rude and also ruining my credit. Thanks a lot Capital One for being the worst with your customers.
I purchased tickets from New York Pass through Ticketsatwork.com. I was charged twice for 4 tickets. I was charged 850.98 for 4 tickets. At the time that I was in New York, I didn't realize I had been doubly charged. In addition, when I got to New York and tried to get my 4 ticket books from this company, they said they didn't have my name in the system. I never received anything and was charged double for nothing. What a scam. When I tried to get a refund from Capital One they sent me a letter. They had charged it back to my account. In addition, the letter included a toll-free number of 1-800-887-8643 if I had any questions. When I called this number, it says that the number is not in service. So Capital One will just let you get ripped off and they just don't care. Good luck wasting your time with any disputes if you are double billed or don't receive services or both. I lost a large amount of money here for nothing.
In the last several years I had many problems with signing in to my account. I appreciate the security but every time I have to reset (often) my password it takes forever and it does not work. I spend countless minutes on the phone with a rep. Finally it works. In the short future it does not give me accesses to my account. It says (OOPS! It does not match what we have on record). Today it did it again. Someone please help me. Should I change banks?
In order to 'earn' miles, you have to have made travel related purchases to pay off with the miles you earn. And it has to be like within 6 months or something. And if you want to reimburse your ticket, you have to have enough points for the whole ticket price - maybe even 2 tickets if you bought two at once. Good luck figuring out how to do that on your own - I had to call in. The rep was kind enough to go through my statements with me and help me find travel related things to pay with my miles. It's sad. I've also been a customers for well over 5 years. Since then, they've increased my credit limit 1 time. I've had a high balance on this card for almost 2 years. I finally paid it off and requested a credit limit increase in they denied it (3 times in 10 months) because I'm not using enough of my credit line. Seriously? Please don't get this card.
On September 21, 2016 my Capital One 360 savings account was compromised. I was notified on September 23, 2016, that my savings account had been locked down because of this outside action. I have 2 savings accounts with Capital One 360 and only one of the accounts was compromised when some unknown person opened a checking account and withdrew $2000 from this account. The Capital One rep. who I spoke with said that I would be notified within 24 hours by an investigator from their fraud team. I waited 3 days and spent over 60 minutes per call, 5 calls, to Capital One to get a response on the telephone, and when I did get through, all of the representatives that I talked to told me the same thing, that I would have to wait until they retrieved my funds from the bank where the account was opened and that they could not give me new account numbers until this happened.
At this point the 5th rep. that I talked to, I indicated to her that I no longer wanted to do business with Capital One and I wanted both of my accounts closed and my money sent back to the online account that I used to fund my Capital One accounts. This rep. again told me that I would have to wait 10 days for my funds to be released. I told her that since I was FDIC insured that my funds should be released right away and that their bank could retrieve the fraudulent funds that were withdrawn. I then told her about the Todd-Franklin Act that opened an entity to protect the consumers, The Consumer Protection Act, where you could contact them when your bank was not following FDIC policies.
At this time the rep. from Capital One 360 told me that it was their policy to hold your funds from 5 to 10 days and not the policy of the FDIC. At this point the rep. changed her tone and agreed that per their policy, and since I wanted to close down my accounts, that they would release my funds on the 5th day and send them back to the bank that I used to fund the account. I am supposed to get a callback today, which is September 29, 2016, 8 days after the account was compromised.
This is truly unbelievable that your money is FDIC insured and that you are prevented from getting your own money. I believe that with almost 600,000 verified complaints against Capital One 360 that they are afraid they will have a run on their online bank. Do not bank with Capital One 360 online unless you do not care that you can not access and withdraw your funds when you want them. BEWARE GENERAL PUBLIC.
New account opened. I asked for wiring instructions to deposit the initial $5000 but was told to just take a picture and deposit it via the website. OK fine. Then they put a hold on the funds. Fine. I expected that. Then I wanted to deposit $3000 additional. Was told to wire it so my bank wired $3000. Now they put a hold on that wire. So in summary CO360 is holding $8000. So I call their 866-464-7761 after receiving notice via email that my funds are not available and unless I call they will close the account.
I'm in Mexico and none of their toll free numbers are available so I spend 3 days with wait times over 1 hour on hold waiting for them to pick up. My phone dies twice. I call, call, and call with no answer ever. What a lack of service, lack of courtesy, lack of customer service. I can talk to the regular customer service but they have no authority so I get transferred. 45 minute minimum hold... for days. It's at the point where I am no longer mad just disappointed with this company. What a joke.
They locked my account after I opened an account for a week and transferred in a large amount of money. They sent out an email saying I had to call the customer security team. I called many many times but could never go through. I also left messages and sent them emails. I don't know how long I will get this resolved. After it settles, I will transfer my money out and stay away from them forever!!!
I had an account with Capital One years ago and never had a problem. So I decided to recently open up another one. After receiving the card I got countless emails to activate the card. I finally activated it on August 27,2016. On September 12, I received my first invoice. It showed a late fee of $25 and a activation fee of $79. The due date was SEPTEMBER 2!!! So I call the number on the card to ask how can I get a late fee when the invoice was obviously mailed late, and how can they automatically generate a late fee upon mailing out the invoice! The guy stated the activation fee was supposed to be paid once the card was activated. I told him then my first invoice should be for an activation fee, BUT since they can get their end straight cancel the card!!
He then sends me to a supervisor who now says in order for this to not show on my Credit report as late she'll waive the late fee. I asked her to still cancel the card. Now she's decided to drop the activation fee down to $50 which will show on my new invoice with a due date of Oct. 2. On Sept. 24th I attempt to rent a car because I have a $400 limit. It declined saying I only had $50 on the card for use! Finally call the following Monday am. I'm told I have a $25 late fee that was past due and a $50 fee due on Oct. 2! I asked have the Oct invoiced been mailed out yet and he said they sent that on the 6th of Sept (but as of today I still haven't seen it). Was told there weren't any notes on my account from the 12th.
I'm transferred to a supervisor after 30 min. I explain the entire scenario. She says the $50 is due on Oct 2nd and see the information I was giving her. I ask why the first person couldn't see it. She said because only supervisors can access everything. Customer service can only see online information. LOL! So I explain I'm out of state and need to use the card for rooming. She tells me once the $50 is paid the funds would be available but I had to use a debit card. I repeated back the information she said. I asked her to explain how the invoices are automatically generated with a late fee add, is that what they do to charge extra to their customers. But mysteriously there's an echo in the phone and she can't quite understand me nor can I hear her.
I laugh and tell her that I see she has selective hearing and answers to what she chooses so take the payment so I can use my card. Oh!!! Phone lines clear she's repeating back my debit information with no problem confirmation number on deck!! Then she's hits me with this speech... "Thank you for your payment authorizing $50, your payment will post midnight tonight and your funds will be available tomorrow." LOL!!! YEP!!! She got me for the payment! So I ask for her supervisor and she tries to continue explain the funds being available tomorrow instead of ASAP like she stated. I ask for a corporate number, that was a no go and she finally give me an address to send in my complaint. Hope it's the right one!
They put customers on hold so long. I ask the rep what if it was life or death, and he said just do whatever you have to do. It is rep # **, and I ask him can I speak because I did not get a word in and he said that he hear me so I said 'can you stop talking and listen to me" and he said no. So that's what brings me here.
I opened a checking account for my aging mother (with their help), got her social security check being deposited there as well as a small pension. They then froze all funds - $2790 so far. Such will be more to come as I can't redirect the pension and SSN check to a new account in time. They have a copy of my power of attorney and still they hold her funds. I am having to foot all her bills from my account. Total criminals. I will be heading to a new bank Monday to open new accounts for both my mother and I.
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Capital One Company Profile
- Company Name:
- Capital One
- Year Founded:
- 1680 Capital One Drive
- Postal Code:
- United States