Capital One

I appreciate Capital One for acknowledging me as a person and not just one of million of card holders. You know how it is when family can base your character on your past. I had a horrible year 2019, car accident, therapy, etc. so I had a difficult time keeping up with my payments, two out of 3 cards were restricted, including my precious biz card that I worked so hard for. I've had these accounts for approx 5 years or more in good standing prior to 2019. Different than a couple of my other card companies with the same history, same faithfulness, they didn't care, immediately sent my accounts to collections. My good score plummeted over 140 points to 540. Capital One did not leave me high and dry. I called in and the CSR told me my accounts were restricted. I had no idea what that meant, but after talking more with her, it was over, a done deal with the credit.

I was lucky enough to call in to Capital One for assistance with questions and concerns regarding my pre-approval and I had the pleasure of working with a rep named Hema **. This representative went above and beyond to make sure that all of my questions were answered and that I was well taken care of. What could have been an extremely stressful process was made so easy and seamless that it truly made myself and my husband feel like we were being specially cared for. Not only did she do her job beyond expectations but she actually took interest in me, as a person, and she paid attention to our conversation as if I was a part of her family.

I've always hated the 5 star system, because to me you either love them (5) or not (1). That is how I see it. If I am a longtime customer of a company and I have been a good consumer, then of course anyone would expect for that company to help out in a sitch like ours, today. I talked with Steve at the call center today regarding my 2 open accounts and the APRIL payments that I WILL have a problem paying, due to being laid off work. I appreciate the consideration and help that they offered to me. I thank the company as a whole, for taking it on a case by case basis when determining assistance. GREAT JOB Steve and CAP1!

I had multiple credit cards and accounts and a perfect payment history for years, then one month my direct deposit didn't go in and none of my bills get paid, I found the issue had it fixed but things quickly spiraled since it wasn't fixed right away, I contacted all my creditors and out of four only two worked with me. Capital One was exceptional in reaching out to me and offering numerous ways to get back on track, easy plans and even gave me the option of suggesting to them what I could do which I did not take advantage of. I took one of their offers and In two months was back on track, I was still overdrawn but my payments were back on track, once a plan was set they didn't charge me any overdraft fees, late fees, I was only charge the first non-payment fees from the two missed payments before my deposits were fixed and my regular interest.

I have been a Credit Card Customer of Capital One for quite some time and Truthfully I have the Best Credit Card In The World! No foreign transaction fees. A great credit limit. 1.5% cashback. What more can I ask for in a credit card? Today being Wednesday, October 2, 2019, I received Outstanding Service from Marie (Employee #**). She went out of her way to listen to my needs and find a resolution and I am Not sure what I would have done if it were Not for her. I personally want to Thank Marie for providing ME with Top Class, First Rated Customer Service.

Today was the second time in the last few months my credit card was turned off by Capital One for no good reason. I found out that this time it was turned off was because whenever you update your personal info, the card is flagged and it is shut off until you take a photo of your ID and email it to them for a 7 to 10 day review. This makes the card useless to me since I can't rely on the card to be active when I need it the most. As much as I explained this to the Customer Service Department, they could care less, defaulting to reading company regulations. I now use my Navy Federal Visa exclusively and didn't bother reactivating my Capital One Master Card.

HIGH INTEREST RATE 19.5% with 710 c r. CUSTOMER SERVICE Can’t understand!!! No benefit to this credit card or ANY!! OK. CONSTANTLY PLAYING GAMES with weekly c r!! Very skeptical about method of applying finance charge.

Most recently used my card for vacation a few years ago. Booked my hotel, airlines, auto, and meals and entertainment on this card. NEVER had a problem! Would highly recommend Capital One. Increased my limit in less than two years!

I have had a Capital One card for several years. There are no annual fees, it earns at least 1-3 percent cash back on most purchases, doubles the warranty on several items for up to another year, and includes travel insurance when purchasing airfare.

I have been a consumer of Capital One for years now. The thing I don’t like about them is their security is too good - I can’t even access my own account at times. I have been denied for purchases on many occasions.