Capital One

The only small gripe I have is about their phone verification. About 5 months ago I opened a 360 checking and savings with them. Spot on. Worked flawless. It took about a week to have the initial funds transferred from my external bank. I have direct deposit with them which worked flawless so far. However, after 4 months of using Zelle to make transfers, all of a sudden they wanted to verify my phone number. I've been with them for nearly a decade (credit cards) so they have everything on file. Since I have a pay-as-you-go mobile plan, I never give out my number, but what the heck. No big deal. Apparently they cannot verify pay-as-you-go or prepaid mobile plans. Since these phone plans do not require neither an SSN nor a driver's license, apparently there is no record that the phone number is tied to your name, hence they are unable to verify it.

I've pointed out that this is my first mobile number, and I have this number of 8 years. Never had another one, never used another SIM card. In vain. Apparently they can only verify postpaid phone plans. Of course the cheapest phone plan on a postpaid plan is 60 bucks (as opposed to $3). I have no way of justifying shelling out that much money a month just so a bank can verify my ownership of the phone number. As a result, my Zelle transfers were halted and had to go "around" by transferring the money back to my external account (which I kept open), and from that account I am able to make transfers. Also, I cannot add joint account holder to the checking account due to failed phone verification.

Now, get this. They can manually set up a joint account over the phone, if both parties are present at the same time, but they can only do this for savings account. To add a joint account holder to your checking account, you need at least a $60/month phone plan so they can verify your ownership of the phone number. In other words, if you have a six-figure savings account, they can add joint account holders to it no problem, but if you have a checking account with $200 monthly balance then forget it. Is this messed up or what!? Other than the ridiculous issue with unable to verify prepaid phone numbers, I have no gripe with them. Oh, also, I was able to call in and they helped me fix the Zelle issue. So that should be good to go again - we shall see this next month when I will do my regular transfer.

While doing my research, I also saw that other banks advertise a 2% interest rate but when I clicked to find out more information, it was only offered on CD accounts, which means that I would have not been able to touch my money for 9 or 12 months. With Capital One's Money Market, that's not an issue. I can receive a high interest rate while also being able to access that money any time, without paying any penalties. Capital One 360 has helped me obtain more for my money and keep better track of my credit score through its "creditwise" reports. Once I got hired and started working full-time again, I also decided to start using Capital One credit cards. I started with the Quicksilver, and now I have the Savor card. I love how easy it is to pay or transfer money both through my computer and the phone app. I loved Quicksilver because it felt like a very honest card, you get 1.5% cash back on ALL your purchases, period.

I didn't have to try to figure out if I was only getting 1% on gas, but 2% on entertainment, or try to figure out which purchase would classify for cash back. I now have the Savor card because I do spend a significant amount of money eating out and on entertainment, and the 4% cash back adds up fairly quickly. I genuinely feel that Capital One 360 has helped me improve my financial life and I prefer this bank over any of the other banks that I have used: higher interest, better and quicker customer service, and easy to use phone app.

My only suggestion would be that I wish Capital One offered mortgage options, that way I wouldn't have to look for mortgage lenders through another bank. I highly recommend Capital One and think that you will find the right account and card for your needs. Here's my referral code, in case you decided to try it. I receive $20 for referring you, and you receive $100 for opening a new 360 account (360 Checking, 360 Savings or 360 Money Market), with an initial deposit of $250. Enjoy! https://capital.one/2Xrh0Wx

I was late 2 times in the past 6 months due to a broken phone and a move and when I called to see if I could reverse the late fee they did so with no hesitation! My limits are 500 and 1000 so that they care for me as a mediocre customer speaks loudly to their integrity and shows they value All customers... which after being treated unfairly by Walmart credit after never making late payments and getting a credit reduction really made me appreciate them. Not to mention when you say you want an agent on the automated system it just says ok not asking why until you are blue in the face.. 10 stars Cap One.

I’m sure others (like me) are unaware that Capital One offers this service. $700 might not be a lot to some but it meant the world to me and my husband...Especially with upcoming holidays. Everyone seems to recognize the military only on Veterans Day and Memorial Day. It’s always been a shame being a military. We are ‘really’ honored two days a year. I felt it very necessary to thank management and waited on hold to do so. I spoke with Tyler a military specialist in the SCAR department and he listened to my story. He then thanked my family for our service and also thanked me for being so genuinely and taking the time to say thank you. I will admit I was shocked Tyler had so much empathy for me.

After hanging up I didn’t think experience with Capital One could get any better until today... I received a huge bouquet from 1-800-flowers with the message inside that read... “It was a joy speaking with you. Your positive attitude changed my day, I hope these brightens your day, just like you did for me! Wish you nothing but the best. Daja and Capital One”. I have never felt more important... My hope for sharing this is for all credit cardholders to feel as special and appreciated as I do from a Company/corporation and employees as I do. I don’t feel like a ‘number’ and I know I will be heard in the future when I have questions or concerns. Thank you for taking care of us little people and making us feel important and valued. Not all companies take care of the military. For those of you unaware Capital One does! Forever Grateful.

I did not wait until they started calling me!!! I truly believe this helped salvage my situation with them. They were kind, understanding and one representative even sent me a gorgeous lightweight blanket filled with words of hope and encouragement! It has taken over 8 months to get to the point where I am UNDER my credit limit now though my balance is still too high for my liking. My payments are now "normal-ish" but doable. Their payment assistance program and department employees helped us with no doubt. Yes, I highly appreciate the opportunities they gave to save my card, help me through, and help to start rebuilding my credit again. HIGHLY RECOMMENDED... If you are good to them they will most definitely be good to you.

It makes me wonder where this society is headed to think this kind of behavior is okay. If I were to start using this card, even after waiving it, I think it would be fair to charge me. To say give me $79 or close your account it too extreme. You lost a customer and when I can finally one day afford to swipe whatever I want, I won't be going back to you.