Capital One Venture Reviews

The rewards benefit is terrible. They refuse rewards because the merchant did not "code" the transaction correctly - no recourse on that. They have agreements with Vrbo, but didn't allow us a redemption for a $4,396.51 payment to Vrbo. There used to be other ways to redeem, but I don't see them anymore. Customer Service isn't bad, it's non-existent. If you're looking for travel rewards, keep looking.

HORRIBLE experience with Capital One Travel. Booked a house through Capital One (Evolve). Main bedroom infested with bed bugs. Pictures to prove (live bugs and 15+ bites). Capital One was USELESS. Offered me $200 when I used $60,000+ points. We had to launder everything, throw away luggage, wake our children up in the middle of the night. Just an awful experience. Told us they spoke to the homeowner who denied anything. Such a lie because the homeowner called and spoke with us personally. I spent hours upon hours on the phone between my Capital One Venture card and Capital One Travel. Ended up cancelling the Venture card because the customer service was horrid. Never would I book with them again.

If I could give this company zero stars I would. Totally inflexible in their ability to solve my problem. I have a Magicjack phone because I travel. It does not accept sms texts or short codes. I recently had fraudulent activity on the card, reported it and they closed that account and issued me a new account number. But in order to get the physical card they want mt to call and receive a code which I have continuously explained that I cannot receive those. I tried changing the phone number but guess what…they want to send you a code by phone to do chages.

Capital One Venture has been an extremely disappointing experience. I was denied a refund for charges from a merchant who never provided the services I paid for, even after submitting full documentation proving the airline cancelled the flight. Capital One refused to stand behind their customer, ignored the facts, and closed the dispute without any reasonable explanation. A travel card that advertises protection and support should actually protect its customers. Instead, I was left paying for services I never received. I would not recommend the Venture card to anyone who expects fair treatment or reliable dispute resolution. I will be canceling my credit card with Capital One Venture.

Zero stars! I booked flights through Capital One. I made sure to pay extra for seat selection since I'm traveling with my kids. The Capital One site allowed me to choose my seats, then I received an email stating that the seat selection was not approved and I needed to go on the Delta site to select my seats. I went to the Delta site and only paid seats were available. I then called Capital One and explained the situation only to be told I needed to call Delta that they couldn't do anything. I then called Delta and they said the ticket Capital One sold me did not include seat selection even though the listing said it did, even on my Capital One receipt it says free and shows the seats I selected. Delta then instructed me to call Capital One back.

The first card that I had was getting hit with fraudulent charges, so they sent me a new card, and then the new card was getting hit by the same company before I even had it out of my mailbox! I had not even had the card in my hand yet to activate it. What is that say about Capital One's security? Well, it tells me enough that they can keep their third card for sure. I'll be settling up the account and closing that as soon as possible.

I am sad to say that I definitely would NOT recommend this card!!!! I was told it was a VISA card on the website! Come to find out that they are now all discover cards!! My son is traveling to Italy and I did my research to ensure the best experience for him! It was too late to get another travel card without any fees for transactions! DISCOVER is not available in the college town and most of ITALY!!!! If you are traveling internationally DO NOT GET THIS CARD!! They refused to change it to a visa and I am beyond disappointed! HORRIBLE CARD!

What’s especially concerning is the nature of the verification process itself. After allowing an initial purchase, subsequent activity is flagged as “fraud,” and customers are then asked to upload highly sensitive personal documents through an emailed link. Even if this process is legitimate, it raises serious questions about how securely this information is handled and why such intrusive verification is required after the account has already been approved and used. I’ve also seen multiple reports of customers experiencing the same pattern, which makes this feel less like an isolated issue and more like a systemic problem. I have two other Capital One cards tied to the same online account??? How stupid is this!!!!

Capital One Travel is the WORST! They left us stranded without a hotel reservation for four nights. We had prepaid for the stay, but they never booked it. The hotel, the Hilton, had no rooms available, nor did any other hotel. But Capital One Travel did us the huge “favor” of refunding our reservation with no charges. Never again! Ruined our vacation.

I recently did a balance transfer to my card for almost $18,000 and got charged over $500 for it. Then the next month the automatic payment hit and you collected the full payment included the almost $18,000 balance transferred (which doesn’t make any sense!!!). When I realized it, I called to fix it and I was told that within 10 business days I was going to get my money back. 2 weeks went by and nothing happened… I called again and I was told that they didn’t see that they requested my money, I was even told that this happens so offer that they had a regular procedure for it, because it happens to many people, then the very chatty and happy lady that helped me told me that this time for sure!!! Within 10 business days again, I was going to get my money back.