Capital One Venture Reviews

I have a Venture card from years ago. I have always paid my balance in full, never late on payments etc. I recently was in grad school so I was unable to pay my balance in full for a few months but I still made the minimum payments. During this time, capital one increased my interest to 29.99% and preyed on my financial hardship. I called to negotiate this rate, and I was on hold for over an hour and spoke to 3 different reps. The third person informed me that if I pay my balance in full I would no longer have interest. I hung up, took out a consolidation loan with low interest, and paid the balance. Fast forward 3 weeks later and I am charged a high interest fee again. I call, and they say they don't believe me that someone said that and I would be charged for 2 months interest on my OLD balance.

Get yourself a Capital One credit card if you want them to hold your funds for a week after you pay. Paid my card off and a week later no change on available credit. They just decide to hold your money. Customer service doesn't know anything about what's going on. It shows that my payment cleared, and the money is out of my bank. No reason for this to take over a week.

They are the worst credit card company I have ever done business with. I’ve never had so many fraudulent charges. I’ve never had so many flagged charges. I’ve never had so many issues with access my online banking. I’ve never had so many issues with updating personal information. This is by far the worst experience I have ever had. Each time that I have to call them for all of this nonsense, they keep me on the phone for over 40 minutes asking me redundant questions and wasting more of my time than anyone has ever wasted in my life. Do not get this credit card thinking it will be an easy way to earn cash back or miles. Go to AMEX or literally anyone but Capital One.

Worst bank ever!! They don’t have your back lie and you're always to blame. You file dispute, always denied even with valid proof and hiring a lawyer. THEY DON'T CARE. OVERSEAS HALF TIME, DON'T understand what you're saying. Dispute team I laugh how you give all proof and you're still denied

Either by way of ignorant customer service reps or complete indifference, the folks at Capital One are helping and enabling fraudsters to steal your money. For a simple $70 fraud charge, Capital One required extensive documentation, photos, screenshots, emails, and faxed copies of non existent purchase orders. I spoke to numerous customer service reps in the fraud department, each one more ignorant and incompetent than the last. Each time they told me that the case would be resolved, they would send an email stating Capital One could not be able to resolve the matter and the case was closed. I closed the account and paid off the card. I'd rather take a hit on my credit report than be on the hook for a much more expensive fraud charge. I'm a civil, kind, and understanding boss but I would have fired several of those Capital One individuals for treating customers with such disregard. Look elsewhere for better customer service in my opinion.

Worst credit card. Worst customer service. Charges bogus interests to put you in debt for life. Will offer balance transfer with zero APR/interest but once you got hooked they will change the fine print. They will not even communicate if you were approve but they will charge you with unending interest charges. They have no loyalty. Even if you are a loyal customer with good payment history they will still screw you over and over. This company gave me depression and anxiety. It made my life stressful and my blood pressure went up. This company is built on fooling honest and hardworking people. Stay away.

I got diagnosed with pancreatic cancer almost a year ago I got a Capital One platinum card to cover fuel and lodging as I have to travel almost 200 miles round trip for my treatments. And every time I pay the balance off they put a hold on the available credit limit for up to 10 days regardless on the payment already clearing the bank account. Today I closed the account I can't afford to let Capital One impact my treatments. And cost me my life.

Hello The traveler, Be aware of this big firm credit card company. Don’t get trap with mileages awards. The price of Airfare, car rental and hotel reservation are more expensive than you book directly to the source. And the travel agent they are all incompetent and know nothing about customer service. All they did were refuse all the the help to you. And you would never get money back because all the deal they displayed are non refundable or non redeem in cash back after you get charge on your Venture card. I & families & friends would never use this card and be member of Capital One ever again. I wish I read the reviews before I lost money with them. All the negatives reviews out there are real. Positive reviews might not. Just be careful.

If I could provide a negative -6 star rating I would. This company employs some of the most unintelligent people I have ever had the opportunity to deal with. To get out of helping you with a partial dispute by bouncing it back, they ask for documents you would not normally have. They then have the nerve to send you a letter saying since you did not give us what we asked for, we’re closing the case. Well they have not heard the last of me. They have all they need to take action and won’t. A pissed off customer!

It's funny that on one hand will more complaints about the service from Capital One and then you see underneath an article saying Capital One has the best service. Well, I've been a member for several years of several of their cards including the Walmart card and the venture card as well as a checking account and whenever I have any questions they are answered promptly, correctly into my satisfaction. What more can you ask for. The rates are fair both in lending and in deposits.