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Capital One Venture
Overall Satisfaction Rating
3.57/5
  • 5 stars
    16
  • 4 stars
    8
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    10
Based on 35 ratings
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Capital One Venture

ConsumerAffairs Unaccredited Brand

The Capital One Venture card can help you earn points to use for travel. Read more Capital One Credit Cards reviews to learn about other Capital One credit cards.


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35 Capital One Venture Consumer Reviews

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Rated with 1 star
Verified Reviewer
Original review: July 4, 2019

Accepted the pre-approved application from Capital One Venture Visa group. Shortly after being approved and making one charge their Fraud department called and demanded 3 forms of ID and advised the account completely restricted until documents could be reviewed. No additional information was provided due to their department restricting the card. Email Link was sent for document upload and I made the decision to dig deeper into why a card was issued with a generous limit based on a worthy credit score and Equifax verification was now restricted.

Several calls and long discussions followed. What one finds out on the journey is in spite of having two other Capital One cards underwritten by them, a MasterCard and a Visa with a balance paid on time the Fraud Department will not cross reference any of your history. Demands continued for very personal Government issued documents continued. Social Security and State issued IDs followed by multiply proofs of residence formed the base of their demands.

While traveling through New York on a business trip I made time to appear at the Banking Branch of Capital midtown and provided original copies of two Govt IDs and 2 utility bills confirming my identity and residence. The customer service person called Fraud and they provided a secure Fax number to send the copies to. My card remained restricted for a additional week and I called to get an update on the document review. Surprisingly I learned nothing was considered in my case review after the visit and Fax. The conversation continued over several weeks and demands remained in place for the 3 documents.

Additional conversations advanced us into another Email Link and documents demand before any relief would be available. Documents arrived in their network but rejected due to quality of a water bill. Rescanned it then advanced it to them and another delay was encountered because the water department was closed and could not verify the account. I had to take point on the follow up folks they had the documents knew they would not accept them and made no effort to advise the account was still restricted until we called them and made demands for a update. Latest contact did get some attention and resulted in a call from the Document review team advising in a day we should know what the plan will be. Summery follows....

Marketing stuffs mail boxes with pre-approved letters, sign them up as fast as possible then another department turns on the Welcome to Hell sign, the two won't openly cross talk. They approve accounts using Equifax then ignore the personal information for this type restriction. They allowed charges on the card then froze the account. The document demand is not negotiable. Personal appearances with documents mean nothing, it is not a approved means of proving your identity with the Fraud department but a Email is. They will not cross reference any other active Capital One accounts in their system.

They will not use any of the credit agencies to verify identity after the account is open, but if you run a balance you can bet your interest rate will be adjusted if your credit score changes which means when it benefits them they use them. You can see them looking at you for that very reason if you have access to your credit report. They will tap your rating several times a year just to adjust things. They will accept payments to the account even though it's restricted. They won't provide any credits/refunds or rewards earned while the account is restricted. They won't allow you to close the account, careful if you are offered the option you will loose all rewards earned and points forfeited. On a new card that can add up to 10s of thousands of reward points.

You cannot receive a refund for the 95 dollar annual fee while restricted. They won't provide details of why the account is restricted. The Journey has lasted over 3 months maybe this week the C-One will find peace with itself. The inability to have common sense involved at this point truly makes many question how broken the process at Capital One. One of the largest banks in our financial system should not be this difficult to work with. C-One is not industry leading at the moment and clearly will have to step up if they want quality customers to remain loyal. Wells Fargo's culture and lack of common sense has cost them dearly. Will we wake up soon to find out C-One has followed the same path? Time will tell. What a waste of everyone's time. Get smart and get after the real issues out there, not your customers that have a history with you and have always done the right thing. A real mess.

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Rated with 1 star
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Verified Reviewer
Original review: June 27, 2019

Only complaint I have is being hacked repeatedly. I got the card around august 2017 and was hacked 3 time that year. Fast forward to June 27, 2019 and I got hacked again. What a joke. I contacted them and told them I am getting tired of this and their only suggestion is to use virtual numbers and never swipe my card again... WTF? LMAO.

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Rated with 1 star
Verified Reviewer
Original review: June 12, 2019

I travel a lot, which is why I've always used Capital One as my credit card when traveling. Suddenly, it has become a terrible card for frequent travelers. Every time you log in from another country, it requires a code to be sent to... get this: A US PHONE NUMBER. Newsflash: I'm not in the US! The alternative is to use their app. Newsflash, again: The country I'm in (Singapore) doesn't allow their app. Great job, Capital One. After many years using them, I'll have to choose another card. They are no longer a good card for travelers. P.S. They could send the codes to email, but they choose not to.

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Rated with 1 star
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Verified Reviewer
Original review: May 29, 2019

I never had to pay interest on a credit card after I paid the amount due in full. I paid the amount due before the billing cycle ended and they still charged me more interest. I will NEVER use Capital One again. Their interest rates are also way higher than any other credit card. I closed the account and DO NOT recommend them to anyone.

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Rated with 1 star
Verified Reviewer
Original review: May 8, 2019

I applied for the Venture card only because the advertisement offered 0% interest for 15 months. After receiving my first bill, since the transfer was made I saw an interest amount of $130 on my bill. I called Capital One to inquire about the charge and they told me that the terms and conditions had changed after I applied. That was totally misleading. This has cost me more money after the balance transfer due to the interest that I'm paying. I would have just left the balance on my other card since the interest is lower than Venture. There was also a message on my bill that stated if I pay $620 then interest would be waived. Well that was misleading as well. Just got off the phone with Capital One and was told that the $620 will waive interest on future purchases for 15 months. Again, misleading.

This credit card has cost me a lot of money and Capital One should be shamed for misleading and luring consumers to apply for a credit card promising 0% interest for 15 months. They are not forthright and something needs to be done about it. If anyone has experienced this and has taken action please reach out to me so I can get on board.

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Rated with 1 star
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Verified Reviewer
Original review: April 21, 2019

I responded to a solicitation to open a Venture card at 0.0% finance charge for 15 months. I am looking to purchase a home and my credit history is perfect besides the fact I don't have enough of a credit line and this reduces my credit score. Still totally perplexed as to why I am punished for paying my credit cards in full and on time! But I digress... I took advantage of the deal to strengthen my credit score and put a balance on the card. I failed to review my statements for the first two billing cycles and discovered I was being charged interest. I called and the customer service representative said I did not have 0.0% financing. Her supervisor confirmed this and was unwilling to do anything to make it right. So much for customer experience when it comes to Capital (N)one.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 6, 2019

Following a friend's suggestion, I applied for a Capital One Venture online (my credit score is close to 800). I received a voicemail from on 4/2/19 at 10:50 AM a Carolyn from the "Application Processing" to verify that I had applied to the card 1-855-522-7663. Gave me a file number. I returned the call today, April 5, 2019 at 11:34 AM and after a period of about 10+ minutes on hold, a representative asked for the application number and after verifying my information she told me that in order to approve my application they would need "some documents from me" starting with a copy of my Driver's License (front and back), a copy of my social security card...

I didn't let the representative continue. I told her I would NEVER, under any circumstances, place copy of my personal identity in the mail no matter what. This person (not so friendly) told me she was cancelling my application and that I would never be able to apply again for a Capital One Card. Sorry to say, it's their loss, not mine. Although I was looking to have a card for mileage no matter which airline, I was not looking to have my ID travel to a desk or "wallet" of some scammer.

In 30 years of credit history, and a good one, I have NEVER had anyone ask me to mail out copies of ID to approve an application.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 27, 2019

Yes, I'll admit we did purchase a non-refundable room for one night. Unfortunately 2 days after purchase we were notified by American Airlines of the cancellation of the first leg of our flight. American was gracious enough to reschedule our first leg. Even though our 2nd leg, had not been cancelled as yet, they changed that too. This then messed up the hotel reservation. I was hoping Cap One could accommodate this change as I'm sure it's happening to hundreds of people across the county. Last Sunday I was transferred from Cap One to the hotel, to Expedia, with no resolution.

Tonight I was transferred to 3 people who kept me on the phone for over an hour while they contemplated what to do. The supervisor Nicole even took my flight info, to check my story I'm sure. All this for her to come back & tell me, "Sorry, we can't cancel your res." Well, they can keep their lousy $61 dollars. Clearly they need it more than I. I've cancelled our account. This card will no longer "be in my wallet".

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Rated with 1 star
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Verified Reviewer
Original review: March 7, 2019

If I could give no stars or negative stars it would be a better fit for this credit card company. I paid my balance off in full. A day or 2 later I am charged with an additional interest charge. They would not take the charge off the account. I WAS TOLD THAT I ACTUALLY DIDN'T PAY MY ACCOUNT IN FULL EVEN THOUGH MY ACCOUNT WAS STATING THAT I OWED $00 FOR 2 DAYS. Bogus charges for ** rewards. They will be losing a customer and many more over this ridiculousness. Very unsatisfied. My boyfriend had Capital One for a time in his life and warned me about this company. I guess I should've listened.

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Rated with 1 star
Verified Reviewer
Original review: May 21, 2018

Took out a cash advance for one day. Paid back the next day plus interest according to representative. Asked him several times if that took care of the cash advance and he assured me it did. Unfortunately, because of a posting issue with my bank it didn't. So I've been accumulating interest in a cash advance. Supervisor said there was nothing he could do it was my fault. I switched to another card with a better rate and finally got rid of Capitol One. I have excellent credit and have never been late with a payment. They really did not do right by me. Do your homework before using any of their services.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: April 27, 2018

I just recently applied for the Capital One credit card. It came very quickly and was extremely easy to apply for. I originally applied online. I am not web wise and it was extreme easy. Within 3 minutes I knew the answer. I also like the fact that there is not a yearly fee for the card.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 27, 2018

I have been using this card for over 10 years now and I cannot think of any easier way to redeem my earned points or a better customer service when I needed.

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Rated with 5 stars
Verified Reviewer
Original review: April 26, 2018

Their customer service is the best! I got full refund on airline miles when I had an emergency even though I had no travel insurance. I pay my card off each month. Use all my rewards on airlines, never on anything else.

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Rated with 5 stars
Verified Reviewer
Original review: April 26, 2018

This is the best credit card I have used. If they see something that doesn't look right I get a message or a phone call. Even though this card has a fee, I am able to get money back. Two points on every $ charged.

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Rated with 5 stars
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Verified Reviewer
Original review: April 25, 2018

I have always had great service from Capital. The redemption process is easy and effective and great way to build travel benefits. I have been with them for at least 10 years and used my miles many times for travel to Europe. Love Capital One.

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Rated with 4 stars
Verified Reviewer
Original review: April 24, 2018

I have experienced their customer service reps and found them to be competent and pleasant to deal with. All problems resolved easily.

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Rated with 5 stars
Verified Reviewer
Original review: April 23, 2018

Capital One has been very good to work with and I have no complaints. We are satisfied with the system and the service of Capital One. Is very easy to deal with and professional.

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Rated with 4 stars
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Verified Reviewer
Original review: April 22, 2018

This credit card is comparable to others that offer similar benefits. One thing that I wish was different, is the ability to pay the balance with a debit card or another credit card as opposed to my checking account being the only payment option.

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Rated with 4 stars
Verified Reviewer
Original review: April 21, 2018

I opened my card in Nov and so far I am very happy. Already used some points for hotel stay. I am hoping to make constant payments so when interest kicks in Nov I won’t have a big bill to deal with.

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Rated with 3 stars
Verified Reviewer
Original review: April 20, 2018

The customer service department is very helpful. They guide me if I have any problems with purchases. I hold two other Capital One credit cards. I have always been able to resolve any issues.

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Rated with 5 stars
Verified Reviewer
Original review: April 19, 2018

No different points for different purchases. Always been very helpful and easy to deal with. I always recommend this card to family and friends. Easy to redeem rewards for travel.

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Rated with 5 stars
Verified Reviewer
Original review: April 18, 2018

I have had Capital One for so long. Their online page is excellent, you can manage all of your Capital One account with one login. And the dispute process is effortless, exchanging and using points is just like shopping.

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Rated with 5 stars
Verified Reviewer
Original review: April 18, 2018

Everything you use this card for garners points to use to erase travel purchases. There are no gimmicks or coupons or savings or discounts. You use your card, earn points, erase your travel expenses. We have had ours 10 years and save 2000-4000 off yearly travel.

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Rated with 5 stars
Verified Reviewer
Original review: April 17, 2018

Capital One Venture card have reestablished my faith in safe traveling abroad. I received no interruptions in my flight connection. I had medical coverage and emergency coverage which was a relief for me because I have health problems. Also, I was assured that if I suffered any losses or incurred any extra fees I would be covered from any extra charges.

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Rated with 4 stars
Verified Reviewer
Original review: April 17, 2018

You must book your travel through Capital, which usually takes more points than booking through a particular carrier. However, you can deduct points earned for credit to apply to your purchases.

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Rated with 5 stars
Verified Reviewer
Original review: April 16, 2018

The one benefit this card lacks is a travel insurance benefit. Otherwise a great card with lots of flexibility in using rewards and two points earned for every dollar spent. Customer service very good.

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Rated with 5 stars
Verified Reviewer
Original review: April 16, 2018

I have had very few problems using this card. When it's been compromised, I get coverage and a new card - when they see unusual charges, I get texted. I really like the card - also I have over 300,000 miles.

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Rated with 5 stars
Verified Reviewer
Original review: April 15, 2018

This is an excellent travel card and I would recommend to anyone who wants to earn travel rewards. They also offer a nice bonus for new customers and I received them after spending a certain amount in the first three months.

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Rated with 5 stars
Verified Reviewer
Original review: April 14, 2018

Have had numerous travel related cards over the past 25 years and believe this is the best card to carry in my wallet for all reasons. The annual fee of $0 is great, the credit limit of $20k is perfect for the high dollars charged each month. The customer service is far superior to ANY that I have utilized. If I needed a new card tomorrow, definitely would obtain the Venture card again.

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Rated with 5 stars
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Verified Reviewer
Original review: April 13, 2018

My Capital One Venture Visa credit card is my go to card. I use it for online shopping whether it's using the card directly or via my PayPal account. I use it exclusively when traveling internationally because of no charge to do so. The rewards are very flexible and easy to cash in. I have several other cards but they are more for backup than frequently used.

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Capital One Venture Company Information

Company Name:
Capital One Venture
Website:
www.capitalone.com
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