Capital One Reviews

On February 23rd, I received a notice from Capital One that both of the credit cards I hold with Capital One are increasing the APR to 17.9%. One of my cards is currently at 11% and the other is at 12%. The notice explained that the reason was due to the economy which sounds to me like usury (a.k.a. loan sharking). We saw construction companies do it after hurricane Katrina. Capital One is no different. They saw a way to make a buck. Changing terms in this manner should be illegal. What's to stop Capital One from making the interest rate 27.9%? Nothing! I am beyond outraged at Capital One's treatment of long time customers.

I too have been an outstanding paying customer since 1993. I received the same letter as everyone else. I called and got the same lame excuse. We all need to stick together and force them to go under. We can continue to comment online and get everyone of us to close our accounts. I am so pissed off right now, I could bite nails!!! Here I used to praise them to people. Unfortunately, both members of our household are unemployed. I wish I could get a loan to pay off the card. Steaming in N.J.

I just received a notice of an interest rate increase of over 10% (Prime rate + 10.65%). They said it was due to the 'changes in the economic environment'. I have had the card for 10 years at a fixed 3.99%. I was told when I first got the card they could NEVER raise the rate or change terms. I have never been late and always pay more than the minimum payment. Can they legally do this? Is there a class action lawsuit that can be brought against them as it looks like they are getting away with this? No help from their customer service dept. In fact, they hung up on me. Interesting observation is that the envelope the notice came in looks like the kind you get with most credit card solicitations and I bet a lot of people tossed it and will be in for a big surprise when the rate increases.

I received a letter from Capital One stating a change in terms on my 9.9% fixed rate account to 17.9%. I’ve had the account over 10 years, paid off balance and never had a late payment. My credit score is 780. I can only assume they put little value on good customers. I will pay my balance and opt out of their offer. What they are doing may not be illegal but it sure seems immoral to punish responsible people because it’s more profitable to gouge the irresponsible. I certainly would not recommend or do business with this company again.

I am a Capital One Visa Platinum cardholder for over 5 years. Never missed a payment, impeccable credit. On 2/23/09, I received a letter saying my interest rate was increased to 17.9% due to extraordinary changes in the economic environment. The very next day, I receive a What's in Your Wallet promo letter stating "You're one of our most valuable customers....." This interest rate is ridiculous and I will be closing my account. Idiots, all of them. The credit reporting companies try to play God with people's lives. They are unfair, unscrupulous and detrimental to the survival of this ecomonic climate. The fact that they can change the terms of their agreements any time they want is outrageous. I hope Capital One crashes and burns.

I received a notice last night that they are raising my rate to 17.9% Variable. I am shocked. I don't understand how they can accept money from the government, paid by taxpayers, then hit us again by more than doubling the interest rate they charge. Unethical, greedy, evil. If your insanely high interest rate takes you over your limit, you'll get charged a fee, then interest for the fee, and round it goes. That's when people become unable to pay their bill at all...

Buyer beware! Capital One has mastered the art of swindling the consumer out of every dollar with a little 0% APR smoke and mirrors. In these tough economic times, I was seduced into believing that their supposed 0% APR balance transfer offer was legitimate. Boy, was I wrong! All I can say to anyone believing that all those blank checks will save you money is READ THE SMALL PRINT!! TWO COSTLY LESSONS WERE LEARNED.

I too, have a Capital One account, but not for long. My fixed rate of 9.9% just changed to 17.9% due to the economy. I have ALWAYS paid on time and have never been late paying, so I do not have any over-limit fees or late fees. I will have to close my account to keep my current interest rate on my balance. There is a phone # to contact about help with my credit and it is 1-866-941-1030. They offered to waive my finance charge for 3 months and I accepted, and I sure hope it went through! We will see.

I received a notice from Capital One Bank stating that the 4.9% APR on the Mastercard I have had for 6yrs will be increasing to 13.9%! I have always paid my bill in total and on time, if not early. I called the customer service line and they very politely read the cue cards stating it was a business decision due to the current economy. Obviously, this is unacceptable to me and I went online to see what banks are offering, and lo' and behold, there is Cap One Bank offering 0.0% APR until Feb 2010 and 11.9% thereafter! How can they do this?? They increase my rate for no good reason and offer 0%. Is there anything that can be done about this?

I too received the APR rate increase notice in the mail today. I immediately went to their website and saw that I had a rate that varied between 4.5% and the current 2.9%. Their offer to me: accept an increase to 29.4% or OPT out. I called customer service and requested someone to speak to about this. They said no one was available, so I'm stuck talking to an Indian explaining to me the economic issue in my country. I found this quite amusing. I explained I had been a customer for over 8 years and this is how I get treated. I have a FICO score in the 780 range, have zero balance on my card, have paid in full every month except for a $4.85 balance that was days late in Dec. 2008.

I also received a notice in the mail today increasing from 9% to 23.99% effective April 17, 2009. So I either agree to pay this outrageous interest rate or close my account and affect my credit rating. Our tax dollars saved this company and this is what it does to its loyal paying on time customers. This should be illegal to do after they received the bail out money. So make it impossible for most everyone to pay these new rates and ruin everyone's credit score. Only in America can things be so backwards and backstabbing by Capital One. So for all these increases to everyone, are the big bosses going to get a nice really big bonus in the millions? I bet they are going on some tropical vacations too while we are suffering the real economic environment. We are the victims here and someone needs to step in and help the middle class now. Everyone needs to close their account if they can and see how long there is a Capital One bank. What are the requirements for a class action lawsuit and would it do any good?

Increase to 270% interest, I just received statement for Feb 2009 w/ increase in rate!!!!! I can forward a copy or send the original to an attorney for lawsuit on usury rates!!!! I have always paid my balance in full for 2 yrs & have an excellent FICO score.

Same rate jacking attempt on our accounts. I found their "Due to extraordinary changes in the economic environment" excuse to be insulting. They must have a pretty low opinion of the average intelligence of their customers. The quoted phrase translates to Greed. It costs them no more to service our accounts in this environment than it did before. We too are canceling both our accounts. What was in my wallet can now smooch my butt!

I received a generic letter today saying that they are increasing my interest rate. It was 8.90% fixed and now it has suddenly changed to 17.9%. I have been a customer in good standing, and when I called to inquire about the changes, I was told by customer service that there was nothing that they could do. When I asked to speak to someone who could answer my questions, I was told that their managers could not answer my questions either. I asked to speak to a supervisor and was told that they would transfer me, but I was on hold for ten minutes before the line went dead. I assume that I was hung up on. I was told that if I did not like the new rate that I had an option. I could decline and close my account.

I had a Capital One credit card. In 2005, I encountered some late fees/overdraft fees in the amount of $500. After I made arrangements and paid the fee in full, my next month's statement incurred another late/overdraft fee and a higher monthly payment. I told the representatives that I was not going to pay those fees as they were inaccurate and I wanted them corrected. They said there is nothing they could do about it and I would be responsible for the fees.

I received a notice that my APR was going to increase to a variable rate equal to 9.9% as of 1/28/2009. I received the notice on February 22, 2009. When I called, they said nothing was going to happen until May 17th. I have been an outstanding Platinum customer since 2004. I told them that what they are doing is wrong. They made poor underwriting decisions to individuals who don't pay their financial obligation and are offsetting it to people like me who are good standing customers. I am furious that they will get away with this. Of course, I am going to decline and take my business to another bank, but which one? They are all corrupt today. It really stinks for people who are financially responsible.

They increased my interest rates to 17.99 from 9.99. I always paid on time and paid min. + double interest. How can this be fair? Only option was to opt out. I think every Capitol One cardholder should minimize their spending to necessities for the next 60 days, further declining the economy until government realizes that this kind of behavior is unacceptable.

I received notice in February 2009 that my APR was increasing from 12.24% to a variable 17.9%. It states that the following charges will be effective after April 17, 2009. However, below where it describes the terms, it states increase as of 1/28/09. This is hardly a 15-day notice. I contacted Capital One, to be told that it was a typo. So I will be watching this account to see when they make the changes. As with a lot of people, I too will be closing my Capital One accounts. I am curious, however, as to how much difference there will be to my credit score if I close the account vs. just not paying the card off. It will be negatively affected either way. I just do not understand how arbitrarily raising rates is supposed to help the economy (which is why they state they are increasing rates). Will these rates be reduced once the economy is stabilized? Most of our economical problems were created by unscrupulous credit practices and unethical predatory lending. I fail to see the difference.

On January 6, I made arrangements to pay off the credit card and close the account. I asked the representative how much money it would take to accomplish this. She quoted me an exact figure, and I authorized that amount to be withdrawn at once from my checking account. Two weeks later, I get a bill from Capital One saying that I still owe more than one hundred dollars. When I called on the phone, I spoke to someone who could not help me and would not put me through to a supervisor. It is reasonable for a consumer to believe that when they ask a company representative for a pay off amount, the amount will indeed pay off the account. This game they are playing is illegal, and they need to be held accountable.

I received a change in terms notice recently as well. I've had my 30K credit limit card with Capital One for 7 yrs. Even though I have several other cards, Capital One was my card of choice because of the 8.9% rate and the cash back rewards program. The notice stated my rate is increasing from 8.9% to 17.9% with the option of opting out and having my account closed. I have a 790 FICO score and made large payments on my account every month. My current balance is only $700. I have never, ever been late on this account or any other account. I, like everyone else, was really angry when I received my notice. I was even more angry after calling 3 different days only to be told this was a business decision with no exceptions. I spoke w/a customer service manager as well as a rep. in the Executive Response dept. (1-800-955-1455) today who conveyed the same info. Boy, they sure have the script down packed.

I have again tried calling 1-800-231-0789 to opt out of my credit card account. Again, I am getting the same reply that they cannot identify my credit card number. Since I must have entered my card number over 10 times, I couldn't have made the same mistake every time. I have made a complaint with the Office of the Comptroller of the currency with my suspicion that Capital One is deliberately not allowing card holders to opt out. I have also called the number on the back of my card to no avail.

I've had a Capital One card for years - since the early 90s at least. The card was opened with a fixed 9.9% APR. I have enjoyed this for the entire life of my card. I received a letter yesterday stating that this will be increased to 29.4% in the next two months!!

I transferred balances from other credit cards with a 0% intro APR and then a low fixed APR of 7.9% offer in July 2002. I have made well more than the minimum payments, all on time. In my February 2007 statement, there is a note stating: *** Please Note *** Some of the terms of your account are changing. Please read the enclosed notification? The letter states: Your account is changing. These changes will start with you April 2007 billing cycle: Annual Percentage Rate (APR). In light of rising interest rates over the past few years and the rate currently applied to your account balance, the APR on your account is about to increase. Your new rate for purchase and cash advance balances will be as follows: 12.9%? APR.

I have had a Capital One card since 1999 (10 years). At that time, it was at a 9.9 FIXED interest rate. A couple years later, it was dropped to 8.9% FIXED. For the last five years, it has been at 7.9% FIXED. I just got a letter stating that they were raising it to 17.9% VARIABLE. I am sending a letter to Capital One, copying the Comptroller of the Currency and writing my two state senators and my state representatives. I refuse to call their customer service line anymore! Their Indians don't understand English worth a darn. They don't listen to what you are saying and they hang up on you all the time. This company received $5.6 billion on TAXPAYER bailout money. What the heck do they think they are doing!? I pulled my credit reports to see if there was anything bad on them. Nothing. Nada. My credit is SPOTLESS including my rating from Capital One themselves! So I want a REAL justification for their interest rate increase.

I received a notice in the mail in February 2009 that due to changes in the economic environment, my account purchase rate at Capital One will increase from 9.9% to 17.9% as of April 17, 2009. My wife and I use the card and have almost the highest credit score possible. We generally pay off all cards each month, but have used this card over the last year and paid some interest. We have had this card for several years and used it on and off. I called Capital One to see what they could do about the rate. Nothing could be done. At the risk of hitting our credit score, I immediately shut down the account to show my disgust with their business practices.

I, too, recently received a notice that my APR is going to increase substantially. I believe the increase will be from approx 5+% to 15+%, but have lost the notice. I am awaiting a response to my message to Capital One to confirm this increase and the effective date, as I plan to close my account and cease doing business with Capital One before the increase takes effect. I have already filed a complaint with the FTC and advise everyone else affected to do so. I believe my taxpayer dollars through the TARP bailout should have been more than enough to prevent this rate increase. This kind of bait and switch by Capital One flies in the face of the purpose of the TARP bailout. Our tax dollars are being wasted on fancy, personalized notices telling us our rates are increasing. This is NOT what the government had in mind when it gave billions to Capital One.

I believe we have seen the end of the America we once knew. Our government has gone berserk, allowing every special interest group to get their needs done. The only consequences seem to be upon us, the soon to be extinct, working American. Capital One, as every other bailed out bank by taxpayers' monies, is only doing what is being allowed by our Government. Yes, we all have similar stories (good credit, well paid history) and yet we are surprised in what these parasites are now doing! Wake up America. This is only the beginning. I have used the offers given (0% 12 months 1% transaction fee) on $30,000.00. I'm not the smartest guy around, yet knowing in the end I have the ability to pay this off after 12 months, I'd been a fool to pass this insanity up.

I had received a notice that my longstanding card from Capital One (since 2004) was raised from 9.9% to 17.9%. Their toll-free line to deal with the change of terms only lets you accept or deny. If you denied, then you closed your account. There was no option to protest the increase. I called customer service who were not helpful. I asked to be sent up the chain to those further in charge. I was told they were my supervisor and there was no other person to talk with. I pressed and they refused to transfer my call or provide me the name of an officer to protest.

They are increasing my APR through no fault of mine. It is increasing from 11.52% to 29.4%. I called customer service, spoke with a manager and I was told that there was nothing they could do for me. That the new APR rate will begin in April 2009. I have an excellent credit rate and this should count for something when they decide which accounts should be raised. The economy is poor, yes, but raising rates will not help it. If these companies really want to help the economy, they should lower the rates so it makes it a little easier for THEIR CUSTOMERS to pay off their accounts. Because these companies are so greedy, I hope that people like me close their accounts OR file for bankruptcy so that Capital One loses money all around and they have to go out of business.

Capital One bank, who took millions in Bailout money, is raising interest rates by 7%. In their explanation, they said this is caused by economic conditions. We all are hurting by the economic conditions. This probably happened because I went over the limit. How can they do this to the hardworking taxpayers whose tax dollars paid for their bailout? Is there no justice left in this world? I cannot afford these increases. I am worried about losing my home.

This is the second time in two years that Capital One jacked up its interest rate to me. I suppose I am one of the fortunate ones that had a $0 balance on the card, so no harm no foul. Needless to say, I put the card in a drawer and will wait for the next time a rep calls me and tells me that they miss my business. For anyone who does not need a high limit card, I can highly recommend Simmons First, an Arkansas based bank, with terms of 7.25% fixed for a platinum Visa. And guess what? Every time you call, you get a very courteous southerner. They were inundated with requests last time Capital One went on a whoring spree. I'm sure they will this time also. You must have excellent credit and as far as I know, the maximum limit on their Visa is $5,000. Here is their link: http://www.simmonsfirst.com/

Once again we are victims of another loan shark practice. This time, my wife received a generic notice from Capital One raising her interest from 8.15% to 17.99% effective May 2009. This will be the fifth account we've been forced to close in the past 18 months with a perfect payment history. A reduction in credit score we have worked so hard to maintain over the years. Higher interest and insurance rates due to closing of another card.

Capital One is lying if they say they are not raising rates. I have had a Cap 1 account for over 7 years - always paid on time and never late. They gave me a fantastic rate and I transferred balances. Now for no reason other than the current economy, they are tripling unless I close the account. Then and only then can I continue to pay at my current terms. Oh and they also just charged me an annual fee, which they cannot reverse even though I am opting out to keep lower rate and must close account. Citi tried the same thing last month and when I said I was going to opt out, they decided to give me a lower rate so I would keep the account open as they had just raised my limit and want me to use it!

I have had a Capital One account since 2001. Always paid on time. Just got a notice that they want to raise my rate from 9.9 to 17.9. When I called to complain, they made a misleading offer to keep the rate lower for ten more months. They neglected to mention, until I asked, that any balance left after 10 months would then be locked in at 17.9%. It really bugs me how greedy this company is. They are having some financial problems because of the economy and bad management decisions, and they want the government and their customers to bail them out. I started wondering why they are so desperate for money and found the following information about how much their top executives made in 2008 in pay or stock options exercised:

Obviously, hundreds of Capital One users are being subjected to increased interest rates. When you cancel your card, send letters to all three Credit Reporting agencies and Capital One stating you are closing your account at customer's request due to a change in terms. Make sure these letters are attached to your credit report. This advice comes via my banker. I too thought Capital One was swell, no more. The only power we the people have is cancel accounts. Do it. Check with your bank for an open line of credit for emergencies. I run a small business and use my credit card for business. I will use my small local stable bank instead. Good luck, everyone!

My rates went from 6.99% to 15.99%. Is there something wrong with this picture? After being disconnected several times, I gave up. Stress, anger, disbelief that a company could change my rate because they lost their investment. I wish I could charge someone else when I lost money.

I got my CHANGE OF TERMS notice today. They want to raise my interest from 11.4% to 17.99% after years of good service and timely payments. Of course, I opted out and my account will close as of May 17th, 2009, as per the two choices given. Pay up or close out. My concerns are how this (coerced) closure will affect my credit rating. If this will reflect adversely on my credit rating, then I find this to be an appalling act that should NOT be occurring, especially after years of paying faithfully. Please, can someone tell me that this will NOT affect our credit ratings? We shouldn't have to get lowered scores because we refuse to accept outrageous and unjustified interest hikes.

So, like so many other good customers, Capital One has sent me a notice that due to the extraordinary changes in the economic environment, they're reviewing our existing credit card accounts. Then it went on to say, "We will be increasing your Purchase rate. We're also raising your Cash Advance and Default Rates." I have an excellent credit score and have worked hard to keep it that way. Both my husband and I work hard for what we have as middle class, and have gone without many times to make sure our bills are paid on time and over the minimum amount due. So, we're good credit card customers, still have a balance on the old Capital One card and pay on time and they are GOING TO RAISE MY INTEREST RATE FROM 6.85% TO 15.9%! That's ** any way you look at it!

I have been with Capital One for 7 or 8 years. My rate has been 8.99% for quite a while. I have EXCELLENT credit scores, as does my spouse. Two months ago, Capital One LOWERED my rate to 6.9%, and I thought that was due to my on-time payments and my great credit history. Today, I received a letter in the mail stating that they are raising ALL rates to 15.9%! That is outrageous!!! I called and asked them if their loans from the government are at the lowest in history. Why are OUR rates so high? The literature I received said that "due to extraordinary changes in the economic environment, we are reviewing our accounts, and we are raising rates".

I made a mistake in my $708.68 December bill by $2.00. They charged me $25.34 fees on my January bill. I paid the bill in full. They then charged me $16.24 on my February bill for a total of $41.58 in fees for a $2.00 error on my part. I have a 9.9% interest rate card and am never late. This won't break me, but how do folks who live very near the breaking point survive? If there ever is a class action suit or such, please count me in.

I just got a letter from Capital One stating that the interest rate on my credit card will go from my current rate to 22.9%. I have had this card for years and have only been late, maybe twice. The letter says I have the right to decline these changes, and if I do so, my account will be closed, but I still have to pay the balance. I am mad as hell!!! How can Capital one do this???

I made a payment to keep my credit card under the limit. Then the company applied charges to my account taking me over the limit and they applied more charges and kept doing so even after I had already made arrangements for this not to occur. I told the company that I could not afford the rip-off scheme that they were presenting and that I would only pay the amount of money that I borrowed and no more in the month of April 2009. I received constant phone calls from their company all hours of the day and night and they are becoming threatening. I am a nervous wreck because they call very early and very late. I get calls from them all day long it is disrupting my family life. I told them to stop the calls, that I will pay them in April. I don't have a job right now and my husband just got laid off. I will get some money in April and I will send it to them then. But they won't stop calling and I refuse to pay more than I owe!

Uncalled for and unfair interest rate increase due to Economic Environment. I'm a very good customer, pay on time and much much over the minimum every month. The customers shouldn't have to pay for the company's mistakes and shameless greed. My interest rate suddenly went up to 17.9%. This is OUTRAGEOUS!

I overlooked a payment, first time I can remember, so got late charges. I called on January 28, 2009, and they removed the late charges. They said if I paid $40 on the phone, I would be caught up until my 3-9-09 payment, and that the $40 included the February payment; that was with Chris. I asked several times if I was all caught up until March because I couldn't afford the charges. My payment is normally $15. Okay, I went on the computer to pay the March payment and it said I owed $80. They deleted the late charges again, but said I still had to pay the $80.00. I was apologized to by all supervisors because Chris had given me the wrong information, and there was nothing they could do. Chris, Michael and Cristol were 2 supervisors up from the phone answer; Kimberly was 3 up. I spent nearly 2 hours on the phone and got the same answer from every one of them. They all apologized for Chris, but there was nothing they could do. Thanks for listening.

I made a complaint earlier regarding Capital One raising our interest rate because of the state of the economy, and no fault of our own. We paid the account off in full and asked that they close the account. Today, one day after I paid the account in full, there is a charge for $17.54 interest, and they have re-opened the card. If you are actually tied to attorneys, why haven't these attorneys filed a suit against Capital One? Who do we complain to to rectify this crap?

On 5-15-08 at 4:00 pm, I called and spoke to Carlos at Capital One and was assured if I send in $232.73, my account would be paid in full and card cancelled. I am separated and husband used this card but my name is on it. So in good faith, I thought I took care of this and explained my husband was restrained from home and they were sending bills to him in AZ, so I never saw them; therefore, supposedly they waived late fees and told me to send $232.73 which I did and the check marked paid in full and posted to my bank on 5-19-08. Then this month, 2-09, I received a call from a collection agency. They sent back to Capital One as dispute. I called Capital One and they claim I owed them over $200. They stated after I paid the $232.73, there was $34 remaining on the account and I never received another statement as they mailed to ex-idiot in AZ where I told them not to send as he would not pay.

Like others who have used this venue to express their outrage at Capital One's issuance of the Change in Terms and increase in interest rate, we too have always handled our account responsibly, have a high FICO score, and have been told by Customer Service in India that the rate increase is non-negotiable. This is how we elected to handle the matter: 1. We opted-out. 2. To protect our FICO score, we contacted another company with which we have had a long term relationship and requested an increase in our credit limit with that company equal to the line we had with Capital One. 3. We contacted both of our state Senators in Washington and urge strong oversight of the TARP money received by Capital One since we, who are the tax base paying for their bailout, are the same people who have been notified of an interest rate increase of approximately 240%. 4. Finally, we have sent a letter to Richard D. Fairbank, Chairman and CFO (Capital One Financial Corporation, 1680 Capital One Drive, McLean, VA 22102), politely expressing our opinion regarding this idiotic decision to alienate their strongest client base. Perhaps there are others of you who will find this course of action effective.

I have had a Capital One credit card for about 10 years, signing on at that time because they advertised a 9.9% fixed interest rate. I was a loyal customer for years and as a mid to high income individual with sizable business expenditures, I flowed quite a bit of cash on my card. When I met my husband three years ago, he also had a Capital One card and his interest rate was also 9.9%. In the summer of 2007, our interest rates jumped to 13.99% and I regret to say that I did not call personally to give them my two cents about what they had done, but I did see that lots of people seemed to be making a stink about it on different blogs and financial websites, and that the media had picked it up as well.

Well after 10 years with this credit card company, I have finally had enough. Raising my rate from 9.9% to 17.9% was the last straw. This is not the first time they have done this. But it is the last time I will get a card from them.

I thought I was golden having a credit card with 4.9%. I always made sure I made my payments on time to keep it at that rate. Now I’m informed it’s going to 13.9%. So it didn't matter how responsible I was with this card; they got me anyway with their greed. I’m paying it off and paying cash for everything from now on. I’m done!

As with many people, Capital One raised my credit card interest rate to 24.99%. We have had this account with our business for 9 years and have only started encountering problems with them in the last 6 months. We decided to close the account, but we're having a hard time doing that! Capital One does not add their finance charges until the following month. So what happens is that we pay our balance in full and think that the account will now have a zero balance. But we get a statement the following month with the finance charge related to the balance from the previous month (the one that was paid in full long before the statement end date).

I'm being charged for a Capital One credit card which is under my name; however, I never had a Capital One card. I provided a copy of document your office requested for and I am still receiving calls from collection. Somebody, please help me out. I would never get approved for $3,000. I need history of charges and first billing address.

I have two Capital One credit cards. I received a letter today, as many others have, increasing my percentage rate to 17.9%. I have always paid on time. In fact, I recently had my rate lowered because of my good payment history. A company should never have the ability to adjust rates at will. There should be a law that prohibits this kind arbitrary rate adjustment. I’m paying more for services in tough economic times that were not originally agreed to and unable to close account because of the effect it will have on my credit rating.

They recently sent (and from my research, they sent it to nearly everyone) a change in account terms raising my rate from 8.9% to 17.9%. Some have said on the internet they were jacked up to as high as 29%. They are forcing us to either pay the new interest rates (I had transferred a balance with purchase rate to Capital One a few months ago but they do not consider that promotional, so it will also increase) or close the account. This is obscene and they should not be able to ruin our credit when we have been an outstanding customer and have excellent credit.

Capital One informed me they are raising my rates from 6.99% to 17+%. This is on a business card I always pay on time and I never really carry more than 10% of the $20000 credit limit. I talked to 2 people who couldn't speak English. Finally, the second supervisor (third idiot I spoke with) gave me the economy this and that... blah, blah, blah. I said that I was extremely aggravated that they got my tax money for a bailout and then now they are hitting me again from another direction. He claims they did not get bailout money which means they bought up toxic assets which is equally stupid. I told him, "You have two kinds of customers right now: Type 1, like myself who will pay the bill and then close the account and Type 2 who will rack up their card to the max because of this hike and then default. Either way, you guys will go down in flames." All he could say was, "Is there anything else I can help with?"

I received a notification that my credit card interest rate was raised from 3.25% to 9.99%. I have my original contract with Capital One. It specifies "Prime Rate for Life" and with that statement, that the rate will be changed only if the customer's account is not in good standing. I have had this account for many years and have never had a late payment. I have used the card because of the rate, which was better than other cards I have or bank loans. I do have a balance on the card of $9,500. This rate change is substantial, and I believe illegal, based on my original agreement with Capital One.

I received notice that my APR will be raised from 13.9% to 29.4%. I have had this credit card for a long period of time. I have always paid in a timely manner, and for the last few months, have paid it off completely each and every month. This is the only credit card that I have and I will be unable to get another once I cancel it.

I've submitted a complaint earlier about Capital One's rate hike. I transferred over $3,000 of debt from my credit union of over 10% variable rate to Capital One this month of February 2009. I got a notice from my credit union's variable rate card shortly after that, which downsized the rate to 9.5% on it. My credit union apologized for not lowering the variable rate sooner and has credited my account. Capital One Usury, anyone?

I became a member of Capital One credit card in 1997 for the going rate of 9.9 percent fixed. I've occasionally paid the balance in full in thousands of dollars. I'm currently using them now for revolving account of new house expenses. They raised the rates to 17.9% from 9.9%. I recently was requesting a transfer rate from a credit card to Capital One for 0% for six months and then the going rate of my current rate. I'm not too sure if all the terms would be legitimate to the agreement of 9.9 percent going rate. I've recently written a letter to their department about this increase. It is usury, in my opinion. Did they hire AIG **?

I received the same notice that many others are describing over the past few days. I am angry!

I checked my bank account this morning and there was an $81 authorized debit on my account from Capital One. I called Capital One to find out who authorized this payment and I was told by an account manager that the primary cardholder did authorize it at my home phone number at 8:32am. There are two problems with this. First, I was at work, not home at 8:15am, so there is no way I could answer my phone. Second, my landline is not working and all of my calls go directly to voicemail. The manager I explained this to said there was nothing she could do without proof because they gave me an authorization # so she would not give the money back. I did yell at her because there is no way someone at Capital One could have spoken to me and of course, there was no recording of this conversation.

I received notice yesterday that due to economic conditions, crisis, etc. that my interest rate would be increased to 17.99%. I opted out and my account will be closed. I have a balance and it will affect my credit score, but I won't pay that exorbitant fee. I do wish that Americans would take the time to research the Federal Reserve. I recently began researching them and let me tell you, they are not on your side. They are run by 5 banks. No one really knows which banks they are because they won't release it; they, repeat, are not on your side. Please research it. You will see that the Fed prints our worthless money, loans it to the Government, with interest, who uses it to bailout these banks (the case of TARP). We pay them an interest, then bail them out and then they increase their interest rates on everyone. Please research it.

I have had and used two Capital One credit cards - one I use for personal business expense (MasterCard) and one I use for personal use (Visa). The Visa I have had for nearly twenty years and the MasterCard for over 10 years. The MasterCard carried an APR of 9.9% with Rewards and the Visa carried an APR of 7.9%. I have never missed or been late on a payment and I usually pay well over the minimum payment due. My FICO credit score is 786.

My partner and I have had a credit card account with Capital One for about 8 years. It's always been current and in good standing. We're now retired and although we live on a fixed income, we have worked to maintain good credit scores which are excellent. For the 2nd time in about 2 years, Capital One is trying to raise the interest rate (from 9.9 fixed to 17.9 variable!) effective in May. When I spoke to an account representative, she told me this was a business decision on the part of Capital One due to current economic conditions and not reflective of our account history. (She also added that this 17.9% variable rate is the highest they are allowed to charge!) The only thing they'd offer was to change the new rate to 15.9% variable effective in September. This is just not acceptable.

As so many others, I received a notice of change in terms. My rate was 5.9% fixed, and it went to 15.9% variable. I have had my card for 14+ years and have paid it off numerous times from balance in the thousands of dollars. Not late and mostly paid over the minimum due. With a FICO score of 810, I am disgusted and revolted that this can be done. This country is in an economic crisis and it started with the financial industries. Our representatives should be making the new credit card law change effective immediately and not give an out to screw the taxpayers further. I will not accept the new terms. I know this hurts all of our FICO scores; however, keeping this card open would damage all of our credit scores even more.

I'm putting out a challenge to all the millions of hardworking, everyday men and women who are Capital One customers! Let's stop being sheep! I was told by their reps in India, of course, that over 50% to 100% of their customers received notification that their accounts were being increased, a lot! I truly believe 20-50 million sheep can take down an 800-lb. gorilla. Most of you sheep are smarter than I am, so use the internet (YouTube), a 42 cent stamp (while you still have money left) and anything else 20-50 million people can come up with to bring this gorilla down or at least make it cry uncle!

I have a business credit card account. I am a small business owner with a DUNS number. DUNS has not been receiving credit reports on my business. I called Capital One to find out why. The first set of calls, I spoke to Christopher, Ron, Tanya, and then was disconnected. The second set of calls, I spoke to Mary, Nancy, Mike. I told Mike I had been disconnected. He promised I wouldn't be. He put me on hold and then I was disconnected. Neither he nor any of the previous people knew what a DUNS number is and those a lot of time was taken up explaining that this is a business account, not a personal account (although they should have known that). My statements do reflect, after all, that this is a Visa business card account.

I received a letter stating that my interest rate will be going from 12.9% to 17.9% on May 1, 2009. Like so many others on here, I am a customer in good standing. I pay every month, on time, more than the minimum due; I carry a balance - unfortunately for me, but they love it. I have been a customer of theirs for at least 10 years. They even told me on the phone that I am in good standing with them. I can't believe that they are receiving federal bailout money and yet have the nerve to blame our economy for this travesty of justice. I am having a difficult time financially too and there is no bailout money coming my way! How can they be allowed to get away with this? What can be done aside from cancelling my account and reducing my credit score?! This just isn't right!

I just got the notice about fifteen minutes ago and it took me all of two minutes to close the account. My credit score is close to 800; I have never missed a payment and have had this card for 8 years. Capital One can take a flying leap! I will make sure that everyone I know or that I am even acquainted with does not do business with this ridiculous company.

They are increasing the interest rate on my grandmother’s card too. I feel sorry for all the other older people who have Capital One and do not understand the bill. My grandmother handed me the paper because it said important notice, but she did not understand what it said. I read she is going up from 13.4 to 17.8. I am definitely making sure her card will be switched over before April 2009. She makes sure the bill is paid on time every month for the past 5 years. And like the guy below, we played by the rules too and we get punished as well. And just a rule of thumb for you all, close the account yourself; don’t let Capital One do it because it looks bad on your credit. Not really, really bad, but it is better when you close the account.

Capital first sent someone else’s car note to my home back in September of last year. Thereafter, I started receiving an enormous amount of phone call at both my home and office. My office has a no tolerance policy for personal business. After writing, calling, Fed Ex and asking the caller what payment because all of my payments have been made and current. After contacting the BBB, I was stopped that October ‘08 payment was not received!

Massive interest increase due to economic times. Note: excellent credit rating, account in good standing and increase to 17.99%. Three months ago, it was 9.99, now 12.99 and moving to 17.99. Almost 10% in three months! I will have to close account. If government can protect companies, why not protect consumers from loan shark practices?

My credit limit has been reduced; my interest rate I am sure will increase and if I am not keeping up with my statements, I will find myself over the limit. Capital One is not giving me the opt out on this account which will affect my credit report and score. I have hardship issues due to the economy and trying to keep a roof over my children’s heads. I have been hit real hard. They were given help with bailouts; where is the help and justice for the consumer? Who is looking out for the consumer and these unfair credit conditions being inflicted on to so many like myself? With the limit set, my account will be in default and accumulated penalty charges will be added on. I was considering refinancing my home to get out of debt, but the banks are in no way being fair to consumers. I would love to hear from an attorney on what rights I have and what can be done.

Capital One raised my interest rates from 16.9% to 29.4%. I've never been late on my payment schedule. In fact, all my payments are early. Not only do they get bailed out by the US taxpayers, but the greedy monsters running that company want to extort more money from loyal customers. Should there be any class action lawsuit, I want to be involved.

I received a letter, about changes in my credit card, raising the spending amount and also interest rates, due to the amount on my credit card. I have had this card for 12 yrs. and have made on time payments above the amount due, for at least the past 5 yrs, having only one late payment last month by one day. After reading many posts on here, I realize that even if I was going to ask for lower interest rate, they will turn around and raise it later on. People who pay on time and more than the amount are being punished for those who choose to not make any payments at all. This is wrong and highway robbery and something needs to be done about it.

I got my letter for an interest hike last week as well. The pattern seems to be if you pay your bill on time, then you must be willing and able to pay more, right? We plan on making a major purchase this summer on credit through a finance company. I'll keep the Capital One MasterCard until that goes through so it won't affect my credit score, and I have no intentions of applying for any other loans for quite some time after this summer. I have one other credit card, so I'll cancel the card through Capital after that loan goes through. I've had the card for 10 years at least. I never had a problem with them until the last year.

On 2/17, I received change in terms notice. "Rate increase: 6.85 to 15.90%. Due to extraordinary changes in the economic environment, we're reviewing our existing credit card accounts. Having considered these economic conditions, your account's current purchase rate, and the length of time you've had this rate and account, we will be increasing your purchase rate. We are also raising your cash advance and default rates." (Oh, you are? That’s great, thanks!) I've never missed a payment in 5 years, and this is how they treat loyal customers. I'm forced to accept the new terms because if I don’t accept, it will have a significant negative impact on my FICO. My recommendation is to file BK and ** them just like they’re ** us. This is extrusion!

I've had Capital One for years and never used the card. I received a letter saying the default interest rate was going to 29%, and I called the number they listed to decline these new terms of service. End result? Card cancelled, who cares right? Wrong. I received a letter from them saying that they are cancelling my card because they have learned of my bankruptcy plans. These are bold-faced lies! My credit score has never been better! I have zero plans to file for bankruptcy.

I, like most of the previous people, have been targeted for this increase in interest on my Capital One card. I am currently paying 6.9% fixed but was told it would go to 16% in May. I have always paid early and more than minimum. My credit rating is in the high 700s. Needless to say, I told them to cancel it. I hope they are punished some kind of way.

I received a notice of account changes on my Capital One MasterCard. The notice informed me that Capital One was raising my interest rate from 13.4% to 24.9% as of April 2009, almost double. I have had this account for almost 10 years, have paid my account on time or before every month, and paid it off on several occasions. When I call to find out about it, I was told because of the current economic crisis and the current economy that they are raising all the customers’ rates. Customers that are already in the default rate of 24% are going to 29%. I told them this was not right and it’s not!

Like many other Capital One card holders across the nation, I received the interest rate hike notice. Capital One had always been my emergency card. I had used this account and paid it off over the years. However, I closed the account and have opted to take a hit to my credit instead of taking the chance that someone may abuse my account and run up the balance, thus hiking the rates up. I have a standing balance that I pay 4 times a month (in increments). I pay over the minimum balance. My interest rate is 8.5.

Capital One is increasing the purchase APR on my account from 8.9% to 17%. Also, it is effective 01/29/09 about 2 weeks before they even notified me. That is 8 percentage point increase. It is just crazy. It is companies like Capital One that continue the downward spiral of the economy. They make people that are already struggling have that much harder of a time. I personally will be okay but I feel so bad for people that had it increased to 29%. I will pay off my card asap and will never ever use that card again. In fact, I already cut it up. They are a horrible company and I wouldn't recommend anyone bank with them.

Like everyone else on the site, after paying both my Capital One cards on time and above the minimum every month, my interest rates are suddenly being raised significantly. In addition, on the card where I wasn't carrying much of a balance, they lowered my credit limit almost to the remaining balance and didn't even bother to advise me first. I received a letter a few days later explaining that I was carrying too much credit among other things, so they made the decision to cut my credit. Imagine my amusement today when I received a pre-approved offer from Capital One saying that since I am so creditworthy, I can take their pre-approval to my local car dealer and buy a car up to $30,000. These people are nothing more than thieves and should be stopped.

I have taken over many of my parents’ accounts including my mother's Capital One account. For whatever reason, the statement for her credit card didn't arrive and we have called several times to have a new one mailed out. Mom is from the old school that she won't pay a bill until she receives the statement. We have been promised the statement within a couple of days, and now it takes 14 days to arrive. In the meantime, Capital One has suspended the use of my Mom's card because she is 28 days late. I have explained over and over she is late because the statement didn't arrive. Capital One says that she should have known she owes the bill and paid it.

Capital One repossessed my car on 1/19/09 and overnighted a letter to my residence describing what the stipulations for reinstating my car and loan were. The next day, 1/20/09, I spoke to the Capital One representative about how to get my possessions that were left in the car and also that the money/ documents for getting my car back would be sent to them on or before 2/9/2009. However, the document from them stated that I have until 2/10/09 to send them the money and documents before my car will be auctioned off thereafter. The representative told me that my car possessions would not be able to be retrieved immediately, that they were taken out of the car and stored in a secure place, never indicating that I would have to pay a daily fee for their storage or the location of my possessions even though I asked several times throughout the conversation that day.

My rate also went up. I have been a customer for over 9 years, was never late, always over the minimum payment and never over limit. But they did try in the past to put me over my limit. All the credit card companies are doing the same thing. Shame on them. They are trying to hurt the people that are trying to pay their bills. They are the ones (Capital One) that have messed up with the bad loans and we are the ones that are getting the shaft. They need to go after the ones that did the wrong.

I have had a Capital One credit card now for many years. Today, I received a letter from Capital One stating a change in my account terms. They are going to jack my rate from 8.9% fixed to a variable 17.9%. The letter states that it is due to extraordinary changes in the economic environment. I have never missed a payment and I have never gone over my limit. How do these companies get away with this? All I can say is goodbye, Capital One. Never again!

I call to pay this account over the phone and for the past few times, I was told that I was late. So I decided to pay the account in full. Then, I received a bill stating that I owe two months’ past due bills. I called and spoke to a lady named Kitty who told me that was charged final charges that Capital One cannot remove. I have been a customer in good standing and pay all of my bills on time. However, I will not pay for a credit card’s final charges which I do not deserve. The balance owed on the account is $36, $28 to be paid by March 2, 2009. Please help. I would like this account to reflect a zero balance.

As with many of you, I also received the rate hike notice. They want to increase my basic interest by 4% and my cash advance by 6%. It's funny how the going blanket rate for everyone seems to be 17.9%. These are the same kind of rates charged to regularly delinquent or defaulting cardholders and are blatantly usury. I have only missed one payment in three and a half years. The contract does not allow a rate hike for a one-time mistake. They blame economic conditions for this. I don't believe that for a second.

They are raising my interest rates from 15.9% to 29.9%?! I will have to cancel my credit card and hurt my credit history. I only applied for this card to improve my credit score!

My Capital One Visa account was automatically closed due to bankruptcy, which my husband had to file. Problem is I had a credit balance on my Capital One Visa of over $120.00 and I have rewards points. Capital One refuses to send me my credit refund. It has been over seven months and when I call, I get shoved from one representative to another until the line mysteriously disconnects after 45 minutes of holding. I have attempted these calls about ten different times. Capital One Visa is withholding my money and rewards points, which I earned. I cannot estimate the amount of damage related to stress that they have caused me.

They increased the interest rate from 8.9% to 17.9%, an approximately 200% increase! I always pay my statement on time, or early. My payment is in full, or nearly so each time. I have charged thousands of dollars in service and products, just this last year alone. All are paid on, or ahead of time and never a minimum payment! My home mortgage is low; I have lived in my home for over 22 years, and been employed by the same employer for over 34 years. I have solid long-term bank/checking accounts that go back nearly 40 years. There is no excuse for this usury.

They keep calling at early and late hours even on Sunday and do not leave a message.

I have been disputing a charge on my account since May of 2008. I cancelled a trip and was charged travel insurance of $314.79 on a trip we never took. They will not give me the credit. Please help!

Capital One made a decision to raise the interest rate on my MasterCard from 6% to 14%. This change had nothing to do with anything I did; I have an excellent credit rating and my payments are current. Capital One is raising the rate because of the economy. After receiving thousands of dollars in taxpayer bail out money, now they expect people who pay their bills on time to pay more to make up for their losses? This is beyond outrageous. I am Latina and cannot help but feel this is discriminatory. If they are doing this to me, then I imagine they are doing this to thousands of people. I am outraged!

It seems a lot of other customers from Capital One are getting the same notice we received on 2/14/09. Our interest rate is also being raised to 17.9% from 11%. We also paid more than the asked amount but did run a balance. We were trying to keep our credit good but don't know whether to cancel out or keep going with the hope they may bring it back down. Ha!

I, like a lot of other people, received a letter from Capital One on Feb. 10, 2009. It informed me that my credit card annual interest rate was going from 9.9% to 17.95% on April 17, 2009. Cash advance of rate of 24.95% and a default rate of 29.4%. I've seen some stories on TV about Capital One really raising the interest rates on people, but it usually showed that they had missed three payments or so. Like other people on this website, I have made much more than the minimum payment. Next month, I will have my card paid off and will be cancelling it. I called customer service and was given the same spiel that other people have gotten is that “it is the way the economy is” and “the bank is having a tough time.”

I have had accounts opened in my name using my social security number only with Cap1 about three times now. I hassle to every degree trying to get them to close the account. I told them repeatedly I would never do any kind of business with them. Yet, somehow they keep reporting to my credit agencies that I opened a new account. I have no fraud with any other bank!

Like so many others I see on this site, we received change in terms notices regarding our two Capital One cards. Our rates are 14% now and they will increase it to 22% or 29% if we are late on a payment. I did a search for Capital One on Google and found a story about the bailout. Capital One is number 10 on the list of banks getting money. As of November 2008, they have received more than 3.5 billion dollars!

How dare they? I have been a customer with Capital One for almost 10 years. I considered this card my primary card. I have always paid on time (early, in fact) and always way more than the minimum payment required. I received a letter this weekend stating that my rate of 8.9% will be going to 17.9% in May. How dare they? They would rather lose a valuable customer than leave the interest rate to one that I originally signed up for? And one final note, the statement in the mail said, "Having considered these economic conditions, your account's current purchase rate and the length of time you have this rate and account, we will be increasing your purchase rate. We're also raising your cash advance and default rates. Wow. So they're punishing me for my good standing? I will never ever bank with them again. Ever.

Capital One uses tactics that I have not seen with any other credit card company before. They give you a credit limit. However, if you ever use the entire limit, you will be assessed an overlimit fee. Nowhere in any fine print does it say that fees will be assessed from day one, but that is what they do. Terms on paper are: you have a 25-day grace period before interest is accrued. Not so. Then there is the minimum amount due. Do not believe this to be what you owe! I had a limit of $500 on my card. I used it. On my very first bill, they assessed the interest and a $39 over the limit fee because the interest took me over the limit! They stated my minimum amount due to be $10. But when I paid that, I was still over the limit. It is a continuous cycle keeping me paying more and more.

Changing my rate to 13.9% for no reason except to rip off customers. I think they should be put in jail.

We also received the change in terms notices on our personal and business accounts. We have paid on time, held the accounts for over four years, and have FICOs in the upper 700's. We are choosing to decide to pay off the accounts and keep them, but never use them again as to not hurt our FICO further with closed accounts. Wide brush strokes increasing everyone's term limits without taking into account their personal records will not help Capital One stay a viable company. Capital One took over three billion of our tax dollars in November of last year and are asking us to ante up more. This does not include what they could be asking for during this next stimulus round. Good business does not mean humane/fair practices. Interested in helping with a class action suit if necessary.

I too received notice (as did a lot of other family members and friends) that my interest rate was going from 9.9% to 17.9%. I've been a long term customer with this company and find it totally unacceptable that they are getting away with this. I pay on time the full balance due on the charge. Senator Dodd and his group will be getting letters and emails regarding this latest scheme by the very people who are holding their hands out for bailout money. We cannot let this corruption go on. Enough is enough and I am not going to take it anymore! I too believe there should be a class action suit brought against Capital One. And if they received any of the bailout money, we want it back now.

I just got my notice of the increase from 5.1% to 15.9% after years of being a loyal customer. I canceled the card already and will never do business with these guys again. I feel for the people that cannot afford these ridiculous rates. It’s just perpetuating the death spiral the economy is in.

People, you are sheep. Capital One writes you and says that because times are hard, they are raising your APR from 6% to 15% (that was my jump). That is beautiful logic: a just and fair reaction to hard times is to pass the burden onto the consumer. Capital One is a huge corporation that can weather the hard times. Each of us is one person who is kicked in the teeth when our APR is tripled and our rates go up.

Add me to the list of customers who have received the rate raise letter (to 17.9%). Like others, I have had this account for years and have never missed a payment on any type of account. It disgusts me that Capital One was part of the taxpayer-sponsored bailout and is now abusing its customers this way. While Capital One's actions are morally revolting, they're not illegal. But I'll still be contacting the comptroller and my representatives, and I encourage everyone to do the same.

I have been a Capital One card member for 9 years. I have never made a payment late and in the last year, pay my balance in full each month. Honestly, I have hardly used my credit cards in the last 6 months. Like many others, today I received notice that my Purchase APR will rise to 17.9% and the default APR will rise to 29.4%. I won't even bother detailing the cash advance rate as I would have to be an absolute lunatic to even consider borrowing cash from Capital One. This is just outrageous. These actions by Capital One are going to ruin so many people who are already on the edge. And as already mentioned, if I close my account, my FICO goes down; thus they have me boxed in. I am truly ashamed to be a Capital One cardholder.

I received notice of Visa card rate going from a fixed rate of 6% to 15.99% or higher variable rate even though I have paid the card on time and never maxed out in 11 years. I have 750+ credit scores. I called and was told that I could opt out to be able to pay balance under my current terms and they would close the account. However, closing the account will mess up my credit by looking like it is maxed out until I pay it off. It is unfair and bad business to treat good customers this way and our credit should not be dragged down by them closing our account and showing the available balance as 0. It will take me several months to pay it off and until then, I am stuck. The new laws that congress passed should have been immediate, not 2010 to give the companies time to mess everyone up. Thank you.

I received the important notice of a change in terms today. I called Capital One customer service and was hung up on. I called back and talked with Rad in India. He got impatient with me, so I asked to talk to his supervisor and he transferred me. Denetta was American speaking and gave me the answers I needed. Basically, as of May 17th, all past purchases (balance on card not paid) and new purchases will be charged at 17.9%. The April 17 to May 17 timeline is for customers to pay balances off before the entire balance is charged at the new purchase rate. I suggest people ask for the supervisor. She was easy to understand, answered my questions, and didn't get impatient with me as Rad did. The last time I called, I was on hold for 45 minutes. No one ever picked up and the situation wasn't resolved. I sent letters to the Board of Directors at Capital One complaining about the hold time. I don't know if it worked, but at least I tried.

I received a notice in the mail raising my rate from 7.9 to 15.9 percent effective 5/1/09, unless I cancel by 4/17. I am a 10+ year customer, have paid off the card numerous times, maintain a $3k balance now and have a 700+ credit score! The reasoning I was provided was the difficult economic climate. No ability to negotiate a lower rate, so I'll be cancelling. Talk about an anti-stimulus plan. This puts funding my kid's college education in further jeopardy because this card was the safety net to pay for books, etc. I am fully planning on receiving similar notices from Chase any day now since once one vulture, blood-sucking bank gets a great idea to gouge the American middle class further, the others will follow shortly. From this point further, I will not use any credit cards and will continue to bank with my local credit union only.

A week ago, I received a notice from Capital One stating they were raising my rates from 9.9% to 18% due to extraordinary changes in the economic environment. I have been with Capital One since the early 1990s, and I figured it was worth a call to customer service to straighten out the matter. I made calls on two different occasions, both in India. The Capital One representative and his supervisor stated they had no authority to make any changes in the interest rate. When I asked if they were purposefully trying to get rid of customers, they had little response. Count me as one of the thousands of others that will close the account and never do business with Capital One.

They are raising my rates after almost 10 years of perfect payments and use of their credit? This company has got to be the worst of the worst as far as customer service. For ten years of on time payments, they are raising my APR to near 19% due to tough economic climate. Cry me a river, you scumbags. Are you taking our hard-earned tax dollars and enriching yourselves unjustly? Not only are they raising rates, my wife who did not use her Capital One card but had one with a $10k limit was stripped of it for no reason? Due to inactivity was what the paperwork said. When wife contacted Capital One and said she will use it and wants to keep it, they told her too bad. Are you serious? Ruin my wife's credit? For what, too risky, looks bad on their balance sheet? These guys are leeches and when everything turns around, you can bet any Capital One offer will be returned with a big fat middle finger attached. Deeply troubling is an understatement.

I just received the notice today raising my interest from 9.9% to the new variable 17.9%. I usually pay off the full balance every month, but last month, I charged an expensive car repair I planned to pay off over the next six months. My new plan is to pay it off before May, then never use it again! My wife also has a Capital One card. This month, she had no balance. She also received a notice, but it did not raise her purchase interest rate of 9.9%, only her default interest rate. Apparently, they wait until you have a large balance before they pull the ol' switcheroo. Thanks, Capital One!

Add me to the list of incensed Capitol One cardholders. I rec'd notice of change in terms on my account... which has a 0 balance. Rate increased by 8%!!! I called and spoke to supervisor who is Stepford Wife at Work. Change due to "changes in economy"… "to align Capitol One with other lending institutions", blah, blah, blah (!) and (this is rich) that they are anticipating a reaction due to these recently mailed Change in Terms Notices - ya think! This is CRIMINAL... What about the unemployed who are already struggling to meet their families’ needs much less put more $ into the hands of a greedy financial institution???

I received notice today that effective in May my rate is increasing from 9% to 17.9%. Completely unacceptable as I have been a customer for more than 10 years and always paid far more than the minimum payment and always at least a week before the due date. Usually as a matter of fact, I pay off the balance at least every quarter. Obviously they are attempting to gouge existing customers under the guise of economic distress. I think they have signed their death knell... but of course that won't happen because my tax money will bail them out. They need not worry that I will ever do business with them again. I will be contacting all my legislators to complain of this company's actions.

These are the stupidest and most incompetent people I have ever dealt with at a credit card company. They are so sleazy. Every person you talk to gives a different story. My credit card account had a fraudulent charge on it so I contacted Capital One to cancel the card and issue a new one. I never received the new one, and they told me that if I paid using my old account number, it would not be credited to my account. They wouldn't give me the new number over the phone and so I wasted three hours on the phone trying to make a payment on my account which I cannot make. What a bunch of morons! I am cancelling my card immediately.

I noticed that Capital One had added credit card protection to my card without my permission and they have been charging me since the day I started using my card. When I asked them to cancel the fee and to reimburse what they charged me, the representative told me that they would only reimburse the last three months and told me I could call a lawyer if I would like. He was smug and cocky about the whole thing. I have been trying to get the card paid off but they said that I went over limit which I didn't; but between the card protection fees and over limit fees each month, my bill is actually going up instead of down.

Well... this starts out as my own stupid fault. I was a sophomore in college with NO job and received a pre-approved credit offer from Capital One. As you can guess, I rationalized to myself that summer was coming up and that I could get a part-time job. So I got the credit card. It had a $300 limit. About a month later, my fiance's dad had a heart attack. He lives 14 hours away so we rented a car (using my card) and went to see him. We also paid for gas with the card. The balance was around $270 when the trip was over. I made the minimum payment until the middle of junior year when I began student teaching and did not have time to work. I will admit that I did not pay on the card regularly until graduation. I did pay sporadically, however.

Capital One was charging me credit protection on a card I did not use. I cancelled the protection several times, only to have the bills show up again overdue with new charges... and interest! Once, they apologized and issued a check refund. After that… the bills appeared again! Almost every time you call, you are routed to a call center in India who says the system is down and they cannot check. Sometimes you can call again, 10 seconds later, and get through. Finally, I got through and the system was up again. They saw the problem and fixed it again.

I received a notice by mail today that Capital One is increasing my APR from 6.24% to 15.9% in May 2009. I have always been on time in my payments and pay many times the minimum payment. I will likely decide to cancel the card so I can retain the lower rate. If I do so, I'll never apply for credit again with Capital One. Their treatment of loyal customers is outrageous. It is appalling the nerve of the banks, granting millions of dollars in bonuses to their executives and then crying about what a crisis they find themselves in. They should be ashamed of themselves.

My story is similar to others posted. After years with Capital One and an excellent record, I opened up the mail today to find they are increasing my fixed rate of 7.9% to 17.9%! Speaking to a supervisor was useless; she just parroted the same lame statement about the economic climate. As I told them, this is a blatant attempt to gouge customers before a new law forbidding such actions takes effect in July! I believe this action by Capital One deserves a class action suit. Did this company receive bailout funds? Capital One's behavior flies in the face of anything intended by Congress. Does everyone understand that cancelling our accounts immediately hurts our credit scores? I'm caught between having my debt substantially increased or my credit score seriously hurt!

Add me to the list of those who have received a notice from Capital One in the past week advising of changes to terms of service. My APR will go from 6.99% to a ridiculous, usurious 29.4%! This is not a textbook example of how to treat a 10-year Platinum customer with a FICO score of 760+ who has never missed a payment. I'm going to transfer my balance to another card and stick this card in the drawer indefinitely. This move absolutely defies logic. A reasonable approach would be to analyze the customer base, determine which customers should be kept as good credit risks in this shaky environment, and then make sure they remain as loyal customers. The sub-prime and deadbeat customers should be the ones who have their APRs raised. So long, Capital One. Btw, the President of their credit card operation is Ryan **. Feel free to let him know (tastefully) how you feel about this shortsighted policy. Perhaps they will rescind it in the face of widespread and articulate opposition from loyal and profitable customers. Cheers!

I have been in a dispute of charges that were charged to my Capital One account since Nov. 1, 2008. I have provided all types of information and documentation that has been requested in a timely manner. Each time I receive correspondence from them, they require something else, which I quickly provide. I kept calling the number which I also supplied you with, but the calls were routed to India and the language barrier was sometimes impossible. I also tried other Capital One numbers, but received a person in Nova Scotia, Canada. He told me that he would connect me with someone in the US that could help me. This call also ended up in India. The reason I am disputing the charge is due to a stay (3 days) in Key West, FL at the Best Western Hibiscus Motel.

After years of being a loyal customer, they have hiked my rates to 22.9% from 12.9%. I always, always pay days in advance and well over the minimum. I started with a 23% interest rate with the company back when my credit was in trouble. But after years of getting things on track, they lowered my rate to 17.9, then 14.9, then 12.9 and then boom, 22.9?! Are you joking me? I opted out of the agreement so I can continue paying my balance off at 12.9. I'm frustrated however because I viewed this as my primary card but now it is no more, and I will never again be their customer.

Capital One decided to raise my rate from 6.9% to 15.9%. They say it is due to unforeseen circumstances. I have never missed a payment and I have been a long time customer. This is going to make the economy even worse now. How can they raise rates over 100% on existing balances?

Today, 2/12/2009, I received a statement from Capital One informing me that due to the extraordinary economic environment, they reviewed existing accounts and will be changing rates. My rate, a fixed rate of 14.9% with an annual fee for nearly 10 years, is subjected to an increase of Prime plus 14.65% variable rate on purchases and transfers. Although I no longer have the terms/conditions statement that accompanied my card upon first opening the account, I do believe Capital One is putting to use what may be their ability to change/alter the terms and conditions at any time with notice. After looking into the current Capital One offers, I can only presume, because Jennifer, the rep I spoke with could not confirm or deny, that the action is being taken due to Capital One's mission to bring all accounts to current term/rate offerings.

I've been a customer of Capital One since I was 18 years old; I'm now 26. My credit hasn't been stellar, but even on SSDI (disability from a traumatic illness 3 years ago), I’ve made an effort to keep on top of my credit payments. This week, I got a notice that my interest rate is going from 23.15% (already exorbitant) to an unconscionable 29.4%. I will never deal with Capital One again. In a time where people are already struggling to make payments and living on credit and paycheck to paycheck, many of them on a fixed income, this is a disgusting misuse of their protection from usury laws. I have never been so angry. I hope Capital One goes bankrupt! I am taking a hit on my credit profile from closing the account because I will not agree to their new exorbitant terms.

In 2003, my wife died suddenly. We had two vehicles that we were purchasing. So I called Capital One and told them to come and get her vehicle. It was in mint condition and I had that verified by the man that came out to get it. I also took pictures for my benefit. A couple of months later, I received a letter in the mail from Capital One that the vehicle in question had been sold. Luckily for me, they sold it for the amount that I was originally purchasing it. It was approximately $18,000. Capital One acknowledged that the debt was satisfied. A couple of months later, I received notice from some outfit called Paragon Way stating that I owed Capital One over $9,000 for the vehicle. I told them I had been purchasing the vehicle for approx. $18,000 and it was sold for that same amount, therefore, I was square with Capital One.

One morning I attempted to use my Capital One credit card but the card was refused. When I called Capital One customer service, I was on the call for nearly a 1/2 hour being handed off from one person to another. The third person I was shuffled off to was identified as the 'Account Specialist Supervisor'. Once again I had to reiterate my situation to her (third time on same call that I had to restate my situation). She did a research on my account and finally came back and told me there was an error made by Capital One which resulted in my account being canceled and a new card being issued. I had no knowledge of this situation until I tried to use card. This caused me and the other two members on my account all sorts of grief... which is still ongoing because I have several automated billing accounts on my Capital One Account.

We did not receive the ordered merchandise from a company. We disputed the charge many times beginning on Dec. 2, 2008. They take off the charge then put it back on our charge account. We have been yelled at, hung up on and told they couldn't help us. The reason given was because we gave our cc number over the phone? We never authorized the high amount of the charge and never received a product in return for the charge. We now owe $275.00 for a product we never received. Capital One refuses to help us. We have had a hard time just finding someone who speaks English well enough to understand us.

Member since June 2001. They raised the interest rates to 29%, will not lower rates and work with me on anything! I am closing this account and will not pay it. I suggest we all do the same and send on their way in a sinking ship or we need a class action lawsuit to put these pigs in their place. Damage to credit, but in 2009 who cares? No one is getting credit for anything anyway since all the banks have free reign under Bush's laws.

On 2/09/09, I received a mail notification from Capital One entitled "Important Information Regarding Your Account." This notice informed me that due to extraordinary changes in the economic environment, they're reviewing our existing credit card accounts. They will be increasing my purchase rate and also raising my cash advance and default rates. I have had this card for over 10 years. On 1/09/06, I called and had my purchase rate reduced from 21.8% to 9.9%. My current purchase rate is 6.85% and Capital One will increase my rate to 15.9% after 04/17/09, unless I choose to opt out, close my account and pay off my balance at my current rate.

I had four Capital One credit with a limit up to $1,000. I got behind in payment due to income. Now, I owe over $4,000. I tried to include them in debt consolidation program but they denied payment. Now they are suing me and I have two civil judgements on my TRW Report. How can I get this matter resolved?

After having three credit card accounts with Capital One and two bank accounts, they sent a notice out of nowhere for my husband's two cards. They are raising his APR on one card by almost 15% due to economic conditions and raising the default on his other card for the same reason. We are good customers and we pay on time (maybe one late payment over the past few years). I am just amazed. They hopefully are going belly up and this is the reason they are doing something so ludicrous?! I just can't believe that they can rob and pillage people like this. They should be locked up with the rest of the thieves in this country. It is absolutely appalling that such a large bank could get away with this kind of highway robbery.

I paid off a credit card in 2005 from a divorce. The debt was sent to collections. I have copies of the cancelled check and a letter from the collection agency indicating the account was paid off. After countless letters and phone calls, Capital One refuses to contact the credit reporting agencies to clear this issue. I have now retained a lawyer (at $500) to see what he can do.

After being a loyal (never late) customer for over 12 years, out of the blue they are raising my credit card rate from 13.69% to 29% with no explanation given. I had just recently taken advantage of their low rate balance transfer offers too! I now have to scramble to pay this balance off or risk paying these insane 29% rates. I now have to go to extreme measures to get this card balance paid off immediately, which is not easy to do in this tight credit environment. I will never be a Capital One customer ever again. This practice could financially destroy consumers.

After finding that I had been charged about $200 in late fees, I paid the card off entirely in the amount of $514 which was what their recording said I owed. I paid online the same evening that I found out what their charges were. I called the next morning and found that the balance was still $514 and that my payment would not be applied to my account until the next day. I canceled the card right then. Today, three days later, I received mail from them that the terms of interest had changed so I called their service number to tell them that I had canceled the card. Now, I get a recording that tells me I can't cancel the card because I have a balance of $48. I called Capital One's fraud division to let them know that they were trying to rip me off. The lady did finally agree to drop that charge and cancel the card. It seems really dishonest to me for a company to try and charge these kinds of fees after a bill has been paid.

Capital One has announced that they are increasing their interest rates drastically to a much higher variable rate, even for those in good standing with good credit scores. I have always paid more than the minimum balance and paid several days in advance of the due date. My interest rate will be going up from a fixed 7.99% to a variable rate of 24.9%. This company is taking advantage of the consumers not abusing their credit. I believe this will result in bad credit and many consumers closing their accounts, or defaulting on their accounts. Now, I need to find another credit card company that will welcome my good credit standing.

Capital One is raising my credit rate to 17.9% because of the economic environment. They also changed it to a variable rate from a fixed rate. They will be adding 14.65% to prime. Did they not get bailout funds to compensate for problems they are having because of the economy? Can they get away with that? I have the option of closing my account, which I plan to do; however, I still have to pay the new fees on the old balance. My monthly credit card bills have gone up to my already negative cash flow.

Capital One raised my APR to an unimaginable 29%, for no reason. This account has been opened for 10 years and has always been in good standing. I do not carry a balance at the moment. I have a zero balance; because of this, a representative at Capital One said that the APR does not affect me and they cannot lower the rate. Economic result is that I have an account that cannot be used because of the possible consequence of carrying a balance at that rate.

As I mentioned in an earlier post, Capital One is raising, in my case, the APR by 80% on purchases (10% to 18%) and 150% on cash advances (10% to 25%). I have great credit and no blemishes, so obviously this card will not be in my wallet any longer. Also, so others know, when the card is canceled, they must allow us to pay it down/off at the previous rate (that cannot be changed as long as we cancel it). This information is in their notice as well. As consumers, we need to call and write anybody and everybody about what is a truly appalling conduct by Capital One (I am being diplomatic). Other banks may follow suit in an effort extort even more dollars from struggling families that may be living temporarily on credit these days.

I have been a card member for 10 years. My APR was 6.4. I was never late, and never missed a payment. The way Capital One rewards me is to give me a 15.9 APR with no warning. Because they cannot run Capital One correctly now, the good customers suffer. I hope they go out of business, and they will. I might not pay my bill at all with treatment like that. It is unrealistic to raise rates by 9% in one day. There are going to be problems in the future.

We have three Capital One credit cards for business and personal accounts. These are cards with 1% cash rewards. We had 171,000 miles on one of them as of today. We called today to obtain 1% of the above which is $170.00 cash back. First, when we called, the noise level was so loud that we could barely hear the non-customer service representative. After a few requests to turn the noise level down, he basically told us that we would get $75.00 back and be charged 150,000 miles, therefore giving us back .5% return instead of the 1% they committed to. When we asked to speak to a supervisor, the rep said that's the way it was. We were bounced around many times during our phone call, rude non-customer service representatives. After an hour of trying to talk some sense into them, they have lost three credit card accounts from us. Do they care? Of course not. The same as we don't care if they close shop.

I got the same letter several others have mentioned on site. The one where they claim us as valuable customers, then proceed to pointlessly raise all our APR 10+%. Mine went from 12.9 to 22.9+, also a long time multiple account member. Lucky for me I've always kept my card limits low, and one paycheck will pay them off and earn them a spot on the shelf till they come back to their sense - and deprive them of the pittance/month they would have kept getting from me. I will have to find a company to refinance my vehicle with. I won't keep a large account with a company I don't trust.

I made a single $25.00 charge on credit card; I forgot I had used the card and did not pay the bill till it was overdue. I paid $25.00 charge plus a $15.00 penalty, plus $.50 finance charge for a total of $40.50. I thought I was once again clear and did not open the numerous ad envelopes they send. Finally, I opened one that I realized was a statement. They have now charged a late fee plus finance charges for a late fee and finance charges and now claim I owe an additional $31.06. I called to attempt to settle this and it became apparent it was a lost cause. They did agree to drop 1 late fee (that really excited me). I stated I wanted the total pay off to complete wipe out card; I was informed they couldn't really tell me.

I have three cards with Capital One since 2001. I have never paid any of them late; make more than the minimum payments; and have good credit. I received a letter this weekend that due to current economic conditions, they were increasing my low interest rate to 22.9%, and that I had to opt out and not use my card again if I do not want this to take place and close my account. This will affect my credit score. When you call them to complain, they could care less and offer you no other options. This is predatory lending in my opinion. I think a lawsuit is needed. The economy is tanking and they are taking advantage of their good customers.

Arbitrarily raised my credit card rate from 7.99% to 29.4%. I have high credit rating, never defaulted on any credit cards, house, cars, etc. I have always paid my payment on time. Usually, I carry no balance at all or pay off in full.

I just received notice my interest rate is being raised to 29% on both of my Cap 1 cards. Never been late and I have had the cards for at least 10 years. This is an unacceptable practice. I will be shopping for a new company for a balance transfer. Capital One can KISS MY **.

Capital One has been calling several times a day and harassing me, and they are also calling me at work. Today, I called and I tried to make a payment plan to pay back the 300 dollars I owe them explaining to them the interest is so high. The manager told me that they didn't have any payment plan at Capital One and that I would have to go to a debt counselor. I told him I was unable to go to a debt counselor due to financial circumstances, and I did not get any help at all. Then shortly after I got off the phone with them, they ended up calling me again telling me how much I owe, and I told her to stop harassing me, and she hung up.

I filed bankruptcy in November 1996. The bankruptcy was discharged in February 1997. One of the creditors listed was Capital One. This was a credit card. In January of 2009, I received a 1099 C from Capital One showing that the debt had been canceled on 12/31/2008. I was told when I called on Jan. 22, 2009 that I should call back in two or three days after they have had an opportunity to research this. When I called back and talked with Fiona on Jan. 27, 2009, I was told to give her the telephone numbers where I could be reached and they would be back in touch in 7 to 10 days. I still have not heard from them.

I have had a credit card with Capital One for almost 15 years. I have also purchased two vehicles through them. Both vehicles were paid off early and I always make my payments on time and more than the minimum. It’s a surprise to me when I get a card in the mail stating that my interest rate is going to over 29%. When I talked with the customer service rep, all she said was that it was a business decision by Capital One. I told her of my decision to transfer my balance to another card and that I'd be calling back to cancel after the transfer was complete. She made absolutely no effort to try to retain me as a customer. Bad on them. I will never return or use any of their financial products! A business decision by me.

I opened an account with Capital One back in 2001 with approved credit of $300. I paid them off. Now, they are calling my family threatening to garnish my pay check and saying that I owed them $1,050. The person who is calling is rude, I mean very rude.

I received a letter today from Capital One stating that after April 17, 2009, they will raise the variable APR from my current rate (6.99%) to 29.4%! When I called to complain, I got a recording saying that this raise was necessary due to the current economy. Not only do I have very good credit (TransUnion score of 837, MyFico of 760), but I also make payments on this card more often than I need to (at least 2-3 times per month, rather than once) at many times the minimum required payment ($850 payment, so far this month, on a minimum payment of $39).

I would like to spread the word about the dissatisfactory service I have been provided by Capital One. I received correspondence in the mail giving me a chance to upgrade my Capital One credit card so I called and arranged to have a new card mailed to me. I received my new card and began charging on it. I thought the balance would be put on the new card. I stopped receiving bills for the old card so I assumed the balance would be forwarded to the new card. Three months later, I started getting calls from someone claiming they were from Capital One and saying that my previous card was delinquent and that they needed my bank routing numbers. I was very suspicious.

I have a balance that has to be paid to Capital One. I have tried many times to settle this debt. I have repeatedly been hung up on and am still without any answers on how to pay this debt and to get it off my credit report.

I have been a dues paying member of Capital One since at least 2000. My credit limit was high and my rate was low. I rarely carried a balance, paid timely and consider myself an excellent credit risk. Yesterday, I received an impersonal notice stating that due to extraordinary changes in the economic environment, my rate would be changing. My rate went from 7.9% to 17.9% with no explanation. I called the company and no one could tell me why other than that I was the only person complaining and that it was happening to a lot of other people. It was a decision made by the company to keep it alive and wasn't personal. When I asked if Capital One received TARP funds, I was advised yes.

I transferred a balance to Capital One at 1.99 fixed for 6 months, and then after, a fixed rate of 4.99. The first month my account was correct. The second month, my rate jumped up to 12.90% on that balance transfer. My payment went from $98.00 to $212.00 in one month. I called, faxed, called, and called. I finally was able to get somewhere with the supervisor, and she transferred me to account manager to adjust my rate to the initial agreement. When I spoke to the account manager (who had a bunch of crap in her mouth), she was rude, obnoxious and very unpleasant to deal with. I insisted on speaking back with the supervisor and she informed me that I couldn't, and nobody could do anything thing for me. She did, however, transfer me to another account manager, and I began to explain my case, yet another time. This time, the manager said she understood and promised to review my account and get back with me on Monday.

Capital One increased our APR for being onetime late to 12.9%. That was two weeks ago. Now they raised the rates to 29.6%. What gives? For what? I missed one payment in how many years I have had this account. It would seem to me that my history should have spoken for itself. My business needs a lower rate. How can a business make purchases with such a high rate of credit line?

I have not used my Capital One card in over 12 months, however, due to their fees and my interest rate of 23.25%, I have not seen my bill go down. Now that I am over the limit, I am paying a $39 over the limit fee. I called them to ask if they could help me with the fee. I told them I was willing to pay more than the minimum due and have it automatically withdrawn from my bank account each month. They said they could not do anything except have me pay at least $134, then it would bring my account down enough. There was nothing they would do to help me with it. What is in your wallet?

Capital One just sent me a notice that my default rate would be some astronomical rate if I defaulted even though my FICO is around 800? I immediately paid balance and informed them I will not use their card.

I have been paying my Capital One credit card on time for months online. My minimum amount due was always between $50-60 and I would always pay at least $100. Today my minimum amount due was $104. Perplexed I was, so I opened the statement online to look at and found out they have been charging me an Over Limit Fee for the last 6 months of $39.00. But the bill I get in the mail does not show this. So in order for me to get my account back to under the limit, I would have to pay $291.66 today. I called and spoke to a supervisor. She informed me, “There’s nothing we can do for you.”

I applied for this card and was never sent a card. Didn’t even know I had it until I saw it on my credit report. I have called 5 times to try to cancel, and they say it is, but 6 months later, I looked at my credit report and guess what... STILL THERE.

For many many months now, I have struggled with this company due to this company’s incompetence. I paid off my whole card in November 2008, and since then, I have received many charges every single month without spending a dime. I have called them every month to dispute the charges, and they kept reassuring me that the charges will no longer happen. However, they kept coming in for the following months. It got to the point where I had to call and ask for a supervisor, who then told me that if I just paid this one charge, he'll waive the next one and there will no longer be any from previous billing cycles (I heard this one several times before).

This company holds all payment made to accounts for 2 weeks. The billing cycle is now every 14 days which violates all application contracts. This company is extorting millions per month with this tactic. My personal payments are being held for an indefinite amount of time. This procedure causes the account to be assessed with late fees and other charges associated with non-payment. I have even had these late fees push my account over the credit limit so that I was assessed with even more penalty fees. This is a systemic violation that is going unchecked and unlawful. Please help to save consumers millions.

I am being sued by an attorney for a Capital One account. I do not remember signing up for this account which was opened in 2004, and they say they do not have to provide any proof that I did sign up for it to sue me because there are charges on the bill. Also, after looking closely at the copies of statements sent to me by their attorney, I noticed that there are two credit cards listed in the fine print below the charges that Cap One says I had and went into default at the time. When checking out these two cards, there are no records of them on my credit report or anywhere else. The statements show that when these unknown card numbers were listed on the statement in default, the interest on the statements went up to 25.99%.

I feel it is ridiculous that I was paying a yearly membership fee for a credit card which I never used. Nia, the sales manager, gave me two options - pay the fee, or cancel my credit card (which hurts my credit score). I feel the way Capital One does business is extremely unprofessional, and the company is a disgrace to business ethics. This note goes simply to the hardworking American citizen which is forced to make these decisions. Capital One should be ashamed the way they do business! Capital One is hurting my hard earned credit score!

After getting a new card, I transferred balance with stated APR of 0% for 12 months. I double checked with them to make sure it was 0%. They started charging me around 14% from the very first month!

For about 8 months, I've been trying to rid me and my husband, an army soldier, of the 3 cards we had with Capital One. I had been trying and due to my age, 20, I believe they thought it was going to be easy to tag me along. I may be 20, but I'm a full time student, work 2 jobs, have my own house, my own money, and my own car. They were treating me like a child. I got my mother, a very experienced lady with many years of handling credit companies under her belt, to call and speak to a representative about the mafia high interest rate they had me on, the countless fees that are being pulled out of hats left and right, and the overall unfairness of the company. Now upon dealing with her, my card was finally closed.

I closed my account and Capital continued to bill me. Now they added the charges to my credit report. Consequences: This made my score worse that it is and physical and emotional distress.

I can't believe all these complaints. Is anything going to be done about this or are these seen as a joke to Capital One? I've been paying and paying on my card, and the balance stays the same. I've paid hundreds of dollars on my card and the balance always manages to come right back where it started. I've read such horror stories about people not being able to pay off the card even when they pay it in full, that I'm discouraged to even send money to them anymore. I tried to get my 25% rate lowered. After talking to three different people, I ended up with the same "my hands are tied" routine.

I have gotten into a situation with a lawyer representative for Capital One Bank. I am requesting the attorney to supply me with my account info and all fees accessed to make my $400.00 into $1,087.37. He is telling me that he does not have to supply me with this. I think he does. This is a company that preys on the consumer. Consequences: Poor credit reporting and also now saying he is going to take us to court. Threatening manner on the phone. Capital One will not supply us with the info once it is in collections.

I have been a Capital One customer for many years at 7.99%. I have always made my payments on time. In 2007, they raised my interest rate from 7.99% to 12.99%. Capital One told me on the phone that it was a market realignment to help Capital One as a company. The letter they sent stated that if I quit using the card, the interest rate would stay at 7.99%; but if I use the card, then the interest rate was going to 12.99%. The only purchases on the card every month was payment protection so the rate went to 12.99%. $225 payment, $42 goes to balance!

On November 28th, 2008, I paid off my healthcare loan with Capital One. When I first got the loan, a representative from Capital One called me and I decided to set up automatic payments to be deducted from my checking account in the amount of $250 per month. On December 26th, $250 was deducted from my checking account to Capital One even though the account had been paid in full and closed a month ago.

I received a pre-approved credit limit of $300 but was charged almost double. This company deals in deceptive and illegal practices. I've had fraudulent transactions I did not create or authorize. Because this, my credit has gone down. I had good credit before this happened.

I am disabled. Capital One got my phone number from the telephone directory, and now I am harassed on a daily basis for a man that died in 2006 apparently for a balance due on a credit card account. I got information from the deceased person's relative and took the information to court to prove his death. Now Capital One is sending sheriff department to my door in addition to daily phone calls. The deceased name is James **, social security number **. I have had no affiliation with this person since 1991. How can I get them to stop harassing me? I am totally stressed out. This is frustrating. I tore a ligament in my knee answering a phone call from them.

In July 2008, someone opened a Capital One credit card in my name. In Aug. 2008, I started receiving the bills. I put the alert on my credit reports, called them to report the problem, and filed a police report. They told me I would receive some forms to fill out and return and someone would contact me for a statement. I received no forms or contact. Instead, I received a letter stating they had investigated and were holding me responsible. I then called back and told them of this. Again, I was told to expect some forms and a call. All I received was the same letter holding me responsible. I was never given an explanation why or how they came to this conclusion.

I received an application in the mail at home to transfer existing high interest credit card balances for an interest rate of 0% APR until January 2010, no annual fee. I was going to pay off all my credit debt before January of 2010. Great! I applied over the phone to "Confirm" the 0% APR. I was "assured" that because my credit was good I rec'd the 0% offer. I was directed to a website and completed all necessary information. When I rec'd the paperwork in the mail, the interest rate was not 0%; it was now 8.15%.

They call my number 3 to 5 times a day. I have asked them to stop calling in writing and told them that this number is registered with the National Do Not Call; but they keep calling even on Sundays and holidays! They are driving me crazy!

I have been with Capital One for many, many years. Now that you are outsourcing your marketing, whoever is doing the data entry has decided they know better how to spell my name than I do. How do I get this corrected? Right now, my account is in two different names. I want to get this corrected.

Okay, here it is. I closed my Capital One cc due to divorce and also I wasn't happy with the service. I asked for the total amount owed and happily had it debited out of checking. I also made sure in no uncertain terms that I wanted my card cancelled. I even asked the individual on the phone if he understood. Well, about 3 to 4 months later, I get a phone call from Capital One collections saying I owe $80. Looking into this, I find that my Xbox account billed Capital One. Now, if the card has been closed, shouldn't the cc company deny payment? Oh, one other thing. If it is my card, then how did my ex-wife's name get on the account? It was never mentioned in the application. So how did she get on there?

I applied for a business loan and was solicited by Capital One. The ph # for them is no longer valid, and they told me it was backed by the SBA and it is not. On the paperwork, it says they needed personal info for SBA, and then they put the business loan as a personal loan unbeknownst to me. Recently, we are trying to sell our business, and now I have this loan under my personal name (which I did not agree to) instead of the business! I have sent letters, faxed, and called, asking for the paperwork or recorded call that I agreed to a personal loan. No response. I was acting as an LLC member duly-authorized to act on its behalf. I feel this is fraud. This loan was to be sold with the business as a business loan. It has called much aggravation and headache, and now we were not able to get it included with the business because it is under my personal name! I'm out $50K!

In mid-December, I was preapproved for a healthcare loan from Capital One in which I was told would be filed the month of surgery, which was January. I haven't received any bills but have gotten three calls in the past 4 days regarding the account and being 14 days past payment. I'm happy to pay; however, I've never received account info (number, etc.), contract for account (other than a pdf of preapproval) and no bill in the mail. I expected that I would see something in the mail this week (surgery was yesterday). However, I'm shocked at Capital One's faulty billing system, lack of ability to send actual contract of details and more.

I contacted Capital 1 & sent them copies of disputed charges that I found on my statement on 6/10/2007. I also sent them a copy of the identity theft report I filed with the attorney general's office. They tried to tell me that they never received anything at all. I had the account forever & never had any problems. When I found huge charges for adult dating sites & porn sites, they told me to continue to make payments while they investigated this. Their resolve was that I was totally responsible. They also let this idiot go way over the credit limit, now wanting to charge me $5000 on a card with a limit of $1500. They have now filed in court on me for $3000 plus 27.9% additional interest & court costs. Because of this, not only is my credit ruined, I had to sell everything including family heirlooms at a horrible auction that didn't even bring me enough to pay hardly anything. I also had to give up my freedom & move in with my in-laws at 42 years old. Bankruptcy is my next step.

I have been a loyal customer with Capital One for many years (at least since 2002) and recently, without warning, I got a letter saying that they were terminating my account for inactivity. No call, no letter, no notice that I should use the account to keep it active. Instead, they just canceled me without warning which will affect my credit report and lower my credit score! No one I spoke with could offer me any kind of satisfactory resolution such as having me begin to use the card again in order to reactivate it. No, just good riddance and who the heck cares about your credit score? No hassle? No hassle for Capital One because apparently they are in the business of treating their customers like garbage - even the ones that handle their credit wisely. Would they also treat me the same way if I ran up my charges and then didn't pay? Yes, they'd probably suspend my account just like they did!

I transferred about $9,000 in other credit card debt to a low interest 1.99% rate with a 3.99% normal rate. I had the card for a couple of years and was paying it down slowly due to the low rate. The interest was being moved to the higher rate, which was understood. One month I received a letter stating the 3.99% rate was being raised to 12.99%. I called them and they said they could raise it, and I could cancel the card if I didn't like it. I had about $6,000 left on the card.

I had the promotional APR of 1.99% until the end of Sept 2008. During the summer of 2008 (July-August), I called Capital One and asked them about the payment in full option. The associate told me that the promotional APR can be extended till the life of the balance and that the interest henceforth would only be 1.99% APR. He also said that he would triple the bonus points if I made a purchase with the credit card (knowing fully that it would lead to an automatic increase in APR and the rates would go up dramatically).

repossession. They say I need to do the paperwork to fix the problem. Now, my credit score is shot.

I have tried, on the course of 2 years, to pay Capital One. They refused a check and turned me over to a law firm. I told the law firm that I will work with Capital One directly. Capital One still refuses payment and put a lien on me. I have been trying to pay this company for years. They refuse payment from me and turned me over to a law firm, who wanted twice the amount owed. I do not deserve to have this emotional crisis in my life.

I contacted Capital One to cancel membership I never signed up for. The membership fee are applied annually. I spoke with Kay, an account specialist who tried to wave the fees, but Kay stated she was unable to give a waiver. I inquired about their rewards program as a consumer, but was told I was not entitled to the program. I stated I wanted to cancel the card. I was unable to cancel my credit card. I am being charged $39.00 for membership I did not subscribe to.

Capital One Bank has wrongfully refused to honor a floor plan financing agreement that was renewed and signed on July 1, 2008 for a term of one year. Specifically, the Credit and Security Agreement (CSA) entered into this matter provides for a (1) one year term, which was not scheduled to expire until July 1, 2009, unless sooner terminated pursuant to a default. Their termination was expressly based on a business decision without relevance to any of the terms and conditions of the CSA.

I would like to report yet another experience with Capital One that suggests impropriety on the part of the company.

Capital One should be reported for being nothing but a fraud. Over the limit fee erroneously put on and $80 a month service charge. My credit was almost hurt. Frustration and extreme anguish.

I realized that a monthly fee of $5 was being inappropriately attached to my account. I called to cancel when I realized what was happening and was told the fee would be taken off. It wasn't. I didn't receive a bill for the next period, so I thought the matter had ended. Capital One sent me a bill with a $15 charge for $0.13 in credit protection on $5 I didn't charge. They are ruining my credit over their own incompetence.

I opened a Capital One account and I started out with a $300 balance and added the unemployment and fraud protection which was around $5.00 for both. My first bill came in; I paid it, then I received an over limit fee on my second bill. I never made any charges on my account, although I was right at the limit. My problem isn't that. My problem is that they charged me several fees, and when I called to resolve this issue, they said they would credit my account $100 when I paid $100. So I made the $100 payment, that should have brought my account down to $100 or less. My account is at a standing of $435.85. I have not made any charges since the very beginning of my card. And get this, I received a collections notice from Allied Interstate the same time I received a bill from Capital One, but the balances don't match. Capital One says I owe $435.85 and Allied Interstate says I owe $644.02.

I emailed Capital One on Saturday, the 10th of January. I told them that I was having some medical problems and would like to see if I could work out some kind of payment plan with them because I didn't want to fall behind in my payments. Plus, I didn't want to have this on my credit score. Their web site said that somebody would get back to me within 24 hours. And here it is now Monday evening and I still haven't heard from them and I also explained to them that because I am disabled, I only get so much a month to live on. Right now, all my medical bills are starting to really cut into what I get every month. The only answer I got back from them was an email wanting me to update my email address. Excuse me, but I did that back in November. If they aren't going to help me with this problem, then why am I paying so much a month for this product that they have for when you get disabled or laid off from work? I know I'm already disabled. But now, these medical problems are starting to come up. After I saw their last email, I don't think I'll be paying them anything more if I can't get the help I need. Then what's the use? I hope somebody can help me with this situation.

I had two credit cards from Capital One. One I had no problem with and paid it off. The other, I was paying two and sometimes three times more than the required minimum payment each month. During this time, I was not even using the card. I just wanted to pay it off also. But each month that I received my new statement, my bill would at least be about $25 more than the previous month. I called the number on my statement and asked the woman if there might be some mistake. She refused to do anything about it. She was very rude and said that it was all my own fault and that I got myself into this mess. I asked again to at least look into it, but when she became nasty, I hung up. I felt then that these people are robbing me, and I wasn't going to take it anymore, so I stopped my payments. Now, I have been served papers that they are suing me. And yes, I will need a lawyer, because I cannot afford one.

On 12/26/2008, I logged into my online account to pay my credit card. I usually pay the whole amount. I noticed that there was a $59 membership fee charged in November 2008. After I paid my entire balance plus $2, I filled out an online charge dispute: 1. That I will not pay to carry a credit card in my wallet; 2. I wanted my money back; and 3. if they were to continue to charge this fee to cancel my account and return my money plus the extra $2. On January 9th, 2009, I got an online statement. No response dealing with this fee from Capital One about my merchant complaint other than two confirmations of receipt of my online merchant dispute complaint on 12/26/2008.

After reviewing my most recent credit card statement and discovering that an over-the-limit fee was once again arbitrarily applied to my account, I sought recourse on the web. I feel fortunate to have uncovered similar experiences and sentiments from fellow cardholders. I accepted Capital One's card offer after several years of trying to rebuild my credit. I thought I'd start anew and looked forward to having a good relationship with them. I was reluctant, however, to use a card that carried an annual fee. Later, much to my surprise, I discovered that this company seems to do everything it can to keep cardholders in debt, despite innocuous gestures that suggested they were simultaneously interested in my business as well as the prevention of unnecessary debt.

In Oct. '08, I informed Capital One that I was having financial problems and continued to make partial payments. On 12/24/08, the vehicle was repossessed. I called the company to find out about reinstating the loan and getting the vehicle returned. They neglected to give me all the information needed. There were numerous phone calls to make payment. On 01/06/08, money was sent by Western Union with request to call when they received the money. To date, there is no phone call. I requested to speak with a supervisor and was denied. They told me they would have someone contact me. To date, there's been no call.