FOLLOW US

Webroot AntiVirus
Webroot AntiVirus
Overall Satisfaction Rating
4.67/5
  • 5 stars
    67
  • 4 stars
    10
  • 3 stars
    1
  • 2 stars
    0
  • 1 star
    3
Based on 81 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Webroot AntiVirus

ConsumerAffairs Accredited Brand

Webroot is an award-winning cybersecurity company with over ten years of experience in threat intelligence services. Webroot’s cloud-based program stops millions of threats in real time to help protect your business, and customers. They offer the smarter services, multi-vector protection and superior resources you need to take control of your business and grow.

A+BBB Rating
Read More Read More
Select stars to rate your experience
Very dissatisfied with the experience
Dissatisfied with the experience
Satisfied with the experience
Happy with the experience
Would recommend to a friend
Last updated: Jan. 15, 2018

93 Webroot AntiVirus Consumer Reviews and Complaints

Filter by:Any
Resolution In Progress
Verified Reviewer
Original review: Jan. 15, 2018

I have not found an option within Webroot to add my android cellphone for online protection. It now appears that my phone has been hacked as it was doing random things and now I am unable to even use my phone! Thanks for nothing, webroot!

Webroot AntiVirus response

We sincerely appreciate you bringing your issues to our attention, Jaime.

We've gone ahead and created a case on your behalf with our Customer Support Team. They will be reaching out to you very shortly or if you prefer you can contact them by phone for immediate help. Please write down their phone number and keep it in a safe place for future reference.

Support Number: 1-866-612-4227 M-F 7am−6pm MT

Warm Regards,
Josh P.
Digital Care Coordinator

SocialCare@Webroot.com

Get expert advice delivered right to your inbox

We try to avoid the fluff and deliver tips and guides that really matter

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
Unsubscribe easily whenever you want
Resolution In Progress
Verified Reviewer
Original review: Jan. 14, 2018

I've used it for years and have never seemed to have issues with protection. However there is an issue when one purchases a new key code rather than renew. Often you can find the software on sale as being less expensive than the renewal price they force on you. But when you add the new key code the old ones stick around so you end up with a console for every key code you have ever purchased. And unfortunately it seems the customer cannot simply remove the old key codes. I think it's sort of a pain that a customer has to contact Webroot to remove old, useless, expired key codes rather than letting the customer declutter their account on their own of the products they have purchased.

Webroot AntiVirus response

Thanks for sharing your feedback!

We have removed the old consoles from your online account so only your active one remains. Please let us know if there is anything else we can help with: SocialCare@Webroot.com

Warm Regards,
Josh P.

Digital Care Coordinator

Resolution In Progress
Verified Reviewer
Original review: Jan. 10, 2018

I bought Webroot through their website. I could have paid half as much through Amazon, but I thought I was doing the best thing. They send me a confirmation email with a link and my security code. The link does not work. I called them - after waiting for 30 minutes, they hung up on me. I called again - same thing. I am going to try to get my money back---wish I had bought it on Amazon, then I could!

Webroot AntiVirus response

Ava, we sincerely appreciate you bringing this to our attention. We've gone ahead and created a support case for you to ensure all of your issues and concerns are addressed.

Thank you for your patience.

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Jan. 4, 2018

I was recommended by a friend of mine who has been using Webroot for years. I was looking for a good antivirus, and was not happy with what was out there, until I tried Webroot. I forget it is even running, until it finds something that needs attention. I even have it on my cell phone. I have had no problems with it, my computer, or cell phone. I am confident in the security it provides. I highly recommend Webroot to anyone.

Webroot AntiVirus response

This is the best feedback we could ask for!

We're ecstatic to hear how well Webroot has worked for you. Please feel free to reach us if you have anything else to share in the future: SocialCare@Webroot.com

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Jan. 4, 2018

Webroot is easily managed and installed... covers 3 computers. Combined with GeekSquad, questions and/or management is immediate via phone, chat and remote access.

Webroot AntiVirus response

This is awesome feedback, Virginia! On behalf of the entire Webroot Team, thank you for your warm & continued support.

Best Regards,
Josh P.

Digital Care Coordinator

How do I know I can trust these reviews about Webroot AntiVirus?
  • 991,079 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Verified Reviewer
Original review: Jan. 2, 2018

In the 2 years that I have used this product I have had very little problem with viruses or other bug infiltrate my computer. I would recommend this product.

Webroot AntiVirus response

Thanks for sharing your feedback with us, Dee!

Please let us know what we can do to improve your experience to 5-stars: SocialCare@Webroot.com

Warm Regards,
Josh P.

Digital Care Coordinator

profile pic of the author
Verified Reviewer
Original review: Dec. 30, 2017

I had McAfee on my PC this past year and decided to switch at renewal. Upon install, apparently I had the win32.hack.tool on my PC! I thought I was protected, but guess not. Feel much safer now. Thank you!!!

Webroot AntiVirus response

Thank you for sharing your story with us, Tonya!

We hope you find your Webroot experience to be lightweight & carefree.

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 28, 2017

I have had McAfee before and it is really irritating. I have found Webroot to be very easy to use and understand. My customer service with them is through Geek Squad and has worked extremely well.

Webroot AntiVirus response

We appreciate you sharing this with us, CJ!

Please feel free to let us know what we can do to give you a 5-star experience: SocialCare@Webroot.com

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 27, 2017

Since I started using Webroot I don't have any problems with viruses. I have even installed webroot on my cellphone. When I used other antivirus software I would have to click this or that, do this or that. With webroot it is automatic. Also it does not take up so much space on my computer or cellphone.

Webroot AntiVirus response

That's exactly what we like to hear, Cassandra! Thank you sharing.

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 23, 2017

Overall would be a 5 if product were more widely recognized and effectiveness was always rated as 100% on all types of threats. Product suite is easy to use but comprehensiveness does make for perception of complexity at first passes.

Webroot AntiVirus response

Our Threat Research Team classifies new variants on infections every day.

We strive to give every user a 5-star experience.Feel free to send us your feedback directly and we will pass it along to the appropriate Team: SocialCare@Webroot.com

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 22, 2017

I received Webroot with my new laptop and really love it. I have received warnings when the site could be infected, this is a real plus. Great value. This will block sites that look like it maybe spyware.

Webroot AntiVirus response

That's exactly right, Patricia! With Webroot on your side, you can surf the internet without the anxiety of clicking on an unsafe link.

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 21, 2017

This product is reasonably priced and since using it I have not had any viruses. It also offers backup protection and it met my needs.

Webroot AntiVirus response

We appreciate you sharing your experience with us, Brenda!

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 20, 2017

Got a cheap upgrade from the internet so I didn't have to use their website. It is affordable and I trust it. Customer support was great too.

Webroot AntiVirus response

We're ecstatic to hear that, David!

Our goal is to give you 5-star experience at every opportunity. We would love to hear from you on what we can do to continue to improve: SocialCare@Webroot.com

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 18, 2017

SecureAnywhere AntiVirus in my opinion is by-far the best on the net, for speed in testing and the shortest time to do that. I've been w/ them for many yrs and look forward to many more. I really feel protected at all times...

Webroot AntiVirus response

We're ecstatic to hear that you feel completely comfortable using your Protection. We look forward to protecting you for many years to come, Bill!

Best Regards,
Josh P.

Digital Care Coordinator

profile pic of the author
Verified Reviewer
Original review: Dec. 18, 2017

I have been going to a lot of questionable sites for several years now and Webroot has stopped every attempt of someone else making me miserable. If you go to a lot of questionable sites like I do then I would definitely recommend Webroot to you. Even if you don't go places that you shouldn't be going you need to be using Webroot. I know because I have gone places with my computer that you definitely will not want to be taking yours to. Trust me, it's a great product that does its job!

Webroot AntiVirus response

It sounds like browsing without your Webroot protection isn't even an option, Bradley. Thanks for your warm recommendation and continued support!

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 18, 2017

I have had Webroot since 2007. Simple, Accurate. Any time I had a question, a live person helped me. I bought a new Refurbished Computer & it was acting up & the seller in Canada could not help. A Gentleman Skilled in Computer came to my Computer & Reset & cleared all the problems which the company who refurbished & sold it to me had left behind.

Webroot AntiVirus response

Thank you for sharing your experience with us, Bijan.

We really appreciate all of your support over the past 10 years.

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 17, 2017

I have been a Webroot customer now for over 5 years. I've found myself in some bad and scary situations and Webroot have never left me down. They always have had my back. I have always be able to reach someone by telephone to put my computer back on track. As far as I'm concerned, Webroot is the best.

Webroot AntiVirus response

We're glad to hear of your experience over the past 5 years. David!

We will continue to have your back for the next 5 years and beyond that.

Best Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Resolution response: Dec. 18, 2017

My review is based on my experience with Webroot. My computer is clean and not slowed down by bloated intrusive anti virus. Webroot rocks!

Original review: Dec. 16, 2017

Very small footprint. Super easy to install. Extremely fast scans. The best customer support I've ever seen. They will remote in to your computer (at your request) and remove infections and clean them out of the registry and other areas and give you back a clean computer. Very friendly team also. Cost is low too. I am a lifetime customer now.

Webroot AntiVirus response

This is some exceptional feedback to read, Roy!

We appreciate you taking the time to share your Story and look forward to protecting you for the foreseeable future.

All the Best,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 16, 2017

Here is my experience. The product appears to work as advertised. I check it occasionally and it indicates that it has checked the computer for whatever it's checking for and I haven't had any problems. So it appears to work as it's supposed to which is all a product is supposed to do.

Webroot AntiVirus response

Thanks for sharing your feedback, Michael!

Please don't hesitate to reach out if there is anything we can do to improve your experience: SocialCare@Webroot.com

Warm Regards,
Josh P

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 16, 2017

I have had this program in my last two laptops. It installs fast and is up and running as soon as it is done. The renewal process is just as easy as the original install. When there is malware suspected the pop up occurs and can be quarantined quickly. At start up it is running and there is no lag time as I have experienced with other programs and when the program is coming towards its renewal it does not shut you down and prohibits you from signing on until you renew, as another program did to me. The options are easy to operate and quick scans are fast and the price for renewal is within fair market price structure. I will renew again in the 2018 year without any hesitation. Very satisfied with this product.

Webroot AntiVirus response

It sounds like everything is working for you with no issues at all, Michael!

Should you come across any issues or concerns, please let us know: SocialCare@Webroot.com

Best Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 15, 2017

As an older computer user, with little training, but I do install modded cars and tracks into various racing and truck driving games. With Webroot I feel better about installing these into my computer. I have never had any problems, if I go to a site to get a mod and Webroot tells me there is a problem, I don't go there. It tells me quite clearly if the site is dangerous. Plus my computer runs smooth and quickly, none of that slowdown some similar programs will give you. I have never had a problem, even when I take a look around in porn sites, I feel pretty safe. I have only had one time where I went somewhere like that that triggered an alert, and I left quickly and unscathed. Yeah, I am sure you could get yourself in trouble while using this program but you would have to disable the protection to do it.

Webroot AntiVirus response

Downloading mods for any game comes with its own set of concerns, Tim. We believe you should remain protected 24/7 without having to suffer any performance loss.

From the entire Webroot Team, we wish you & your Family a very Happy Holiday Season.

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 15, 2017

I have had Webroot installed on my PC for several years now and have never experienced a problem. My PC has been protected from many potential viruses, spyware and malware programs that have tried to gain entrance into my PC. I have it set to do a daily scan at a predetermined time plus I do frequent other scans manually when I feel I may have been on a website that could have tried to install something not wanted or needed. I personally feel that Webroot is one of the very top, if not the top, antivirus systems on the market today...

Webroot AntiVirus response

What a shining review to share with us, Terry!

We're ecstatic to hear how positive your experience has been. If you ever need any assistance or come across any concerns, don't hesitate to reach out to us: SocialCare@Webroot.com

Warm Regards,
Josh P

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 9, 2017

Whether you need a lightweight app, or a centralised dashboard, or even executive reports, Webroot provide the tools and the know how to get the job done without wasting time. In summary, I rely on all of the above as the tools to deliver security, maintain an overview and report. Totally recommend.

Webroot AntiVirus response

We appreciate everything you do for us, Gareth!

We're proud to be your Security of choice.

Warm Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Dec. 7, 2017

I really know next to nothing about computers so I asked my son for a good product to keep mine from being attacked. He recommended Webroot and I've been very pleased with the results to date. I would definitely recommend your product to a friend. For those like myself who may be technologically challenged you guys are a Godsend. Thank you.

Webroot AntiVirus response

We really appreciate your very kind words and recommendation, Boyce!

Please pass along our sincere thanks to your Son.

Warm Regards,
Josh P.
Digital Care Coordinator

SocialCare@Webroot.com

Verified Reviewer
Original review: Nov. 22, 2017

I've been using Webroot for at least ten years and I've tried others. It's hands down the best on the market. I use it on my laptop, phone & tablet. And have it installed on all my families devices as well. It's always up to date with the latest protection and runs automatically in the back round with minimal battery usage. If you want the best, most up to date, efficient, user friendly security software there is no substitute.

Webroot AntiVirus response

That's exactly what we like to hear, Theodore!

Thank you for all of your continued support, we really appreciate it!

Kind Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Nov. 21, 2017

Very fast scans... Takes up little computer space... Password protection and a bonus registry optimizer... Stays current with all the malware. The online support is terrific. I've had other internet security programs in the past and when the last one expired I tried Webroot. I'm going on my third year soon and I plan on renewing.

Webroot AntiVirus response

We're ecstatic to hear that, Steve!

Thanks for sharing your warm support with us.

Kind Regards,
Josh P.
Digital Care Coordinator

SocialCare@Webroot.com

Verified Reviewer
Original review: Nov. 19, 2017

Webroot service has taken all my concerns from me. Antivirus is very important. I am in my eighties, and technology can be very confusing. I also want to tell you that, the price of Webroot is very reasonable. Thank you so much, for my peace of mind.

Webroot AntiVirus response

We're ecstatic to hear that all of your concerns have been addressed, Marlene.

Welcome to the Webroot Family!

Kind Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Nov. 19, 2017

Webroot is wonderful... it gives me the security of knowing that I am virus free! Customer serve is great. I have to confess that I don't understand how to put it on my Amazon Fire but I know that if I just take the time to notify you, you would be willing to help walk me through it. I might have time next week. Keep up the good work!

Webroot AntiVirus response

Thank you so much for your feedback, Rebecca!

Our outstanding Customer Support Team is always happy to help you in covering your Amazon Fire. Feel free to reach out to them at your convenience.

Support Number: 1-866-612-4227 M-F 7am−6pm MT

Send a Support Ticket: http://wbrt.io/eyqx

Kind Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Nov. 18, 2017

Have had Webroot for many years and never looked into any other products. I think that says it all. No reason to change. Identifying and removing threats a plus. Regular scans several times a week. Updates regularly a positive action to avoid security breach.

Webroot AntiVirus response

We look forward to having you be a part of the Webroot Family for years to come, William!

Kind Regards,
Josh P.

Digital Care Coordinator

Verified Reviewer
Original review: Nov. 18, 2017

I was helped by a very personable and competent young man a while back. He did resolve my issues plus he did a great deal more to help straighten out my computer. I can't thank him enough!! He was polite, knowledgeable and able to fix "my mess". I am not computer illiterate when it comes to repairing problems... I am quite astute at developing problems.

Webroot AntiVirus response

We're ecstatic to hear how your interaction went, Marian!

Let us know if there's anything we can help address for you in the future.

Kind Regards,
Josh P.

Digital Care Coordinator

Webroot AntiVirus expert review by Shelley Elmblad

Webroot Inc. is the largest private company that provides Internet security for individuals and businesses. Founded in Boulder, CO, in 1997 with offices around the world, over 7 million consumers, 1.5 million business users and 1.3 million mobile users are protected by Webroot.

  • Home security: Home antivirus software is offered for PC, Mac, and Android and iOS tablets and smartphones. Prices range from $19.99 to 79.99, but those prices are frequently discounted. Webroot offers a 70-day money back guarantee, longer than most competitors.

  • Webroot Infrared: This multi-layered protection engine intelligently adapts to your changing security needs while identifying suspicious files and handling malware activity before it harms your system.

  • Enterprise level protection: Webroot's high-end, sophisticated security offers enterprise level systems and security vendors threat intelligence that is accurate and safe.

  • Business solutions: Endpoint Protection is antivirus and security software for Servers, VMs, PC, Mac, Android and iOS devices in small to medium business. Endpoint protects from infections and data theft without sacrificing network performance.

  • Identity Shield: This financial and identity theft prevention feature protects your passwords, credit card numbers and other personal data against theft by keyloggers and other malware attacks. Anti-ransomware is also included in the software.

  • Best for: Individuals, families, people handling highly sensitive information and businesses.

Profile picture of Shelley Elmblad
Shelley Elmblad

Financial Software Contributing Editor

View Profile

Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

Webroot AntiVirus Company Information

Social media:
Company Name:
Webroot AntiVirus
Company Type:
Private
Year Founded:
1997
Address:
385 Interlocken Crescent, Suite 800
City:
Broomfield
State/Province:
CO
Postal Code:
80021
Country:
United States
Phone:
(800) 772-9383
Website:
www.webroot.com

ConsumerAffairs Solutions for Business

Schedule a demo

Follow us

Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

Copyright © 2018 Consumers Unified LLC. All Rights Reserved. ConsumerAffairs Privacy Policy. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.