Webroot AntiVirus Reviews

Once again a billing issue. Used credit card to charge subscription when the old subscription was still valid. Then had problems reversing the charge. Called to straighten this out and they would not get a supervisor. Customer service rep only mumbled and when I became irritated he accused me of foul language. Not true. Absolutely the worst. Go to a reputable company to get this service.

My husband cancelled our subscription on 3/23 because he saw they had automatically renewed it using a cancelled Visa card. He contacted customer support and stated he wanted to cancel the subscription. I still see the charge on our statement. I contacted them and was told they would refund me. They didn't because "there is a problem with the card." Now they want me to supply them with a new card number in order to process the refund. There is NO way in blazes I am giving them my new card!

I used Webroot for a while. Until September 17 of 2025 the credit card showed up being charged, without my permission or my knowledge of it. I never remember as never reached that website for renewal or anything else on that night at 11:56 pm before 17th. I was already in bed! I did not have enough money for it yet. Plan for later this year. Then I realized they don't let you know when they use your credit card, whether you have enough money in the bank or not. Ruined my bank account on that day I had to close the account. I will not use this company in the near future again. Lost my trust in them. The company needs to change their ways. No more sneaky or anything else.

Was charged for 2 separate subscriptions. When 1 subscription was cancelled, Webroot deactivated the other PAID subscription. Requested a Refund but was denied because Customer Service WANTS A NEW CREDIT CARD NUMBER instead of refunding from the automatic charged credit card. Refund request initiated on 8-18-25 with providing all information requested by Webroot and still no refund. Dispute is being filed. UNTRUSTWORTHY!

I have been double-billed by Best Buy and by WEBROOT. Spent 4-5 hours on the phone trying to resolve. There is no one to talk to at WEBROOT. Out of frustration I am writing the company a letter next. Next year over to NORTON, which scores a lot higher! Albert C.

I am very impressed with Webroot Total Protection w/ VPN. I have tried many major brands, from Bitdefender to F-Secure to ESET to Nord Threat Protection, and none regulated the CPU spikes and heat generated on my laptop when gaming. Webroot Total Protection w/ VPN is a breath of fresh air. It's amazing how my laptop runs after all the scans and tweaks. Buy it.... You'll be happy.

I found Webroot AntiVirus shamefully impossible to install and an utter waste of money. I hope to never hear or read its name again. I then purchased and installed a well-rated VPN from another company.

Opened my computer that I had left on Facebook, FLASHING blue square saying my computer had been hacked and to call this phone number, I did ( freaking out ) and got Webroot. After talking briefly, I ended up paying $500 for their security. HOW DID THEY KNOW ABOUT MY COMPUTER BEING HACKED IN THE FIRST PLACE??? I am Not a geek, but it just doesn't make sense to me.

I would give half star if possible. We have used Webroot since 2015, no issues. Sometime during 2022, without notice or permission, has charged the account 199.99 for the same service without lawful permission and zero communication. Additionally, we no longer have access to our account after forgetting the password, no longer having the same number. We will be canceling and purchasing another product. VERY VERY upset LONGTIME customer. May have to call a lawyer. DON'T GET THE PRODUCT.

The supervisor refunded past duplicate charges and closed the duplicate account. All resolved at tier two support.

In reading several bad reviews, I am pleased that I am not the only one. I kept on getting a popup to renew, yet I have Total Tech Support through Best Buy which includes Webroot. Since I paid due to the popup $152.75 I want my money refunded. I have made a request on 9/25 and then on 10/2. They seem to refuse to give me my refund. If they don't respond and give me my refund in the next day or two, I will have to call my credit card and block them from charging me in the future. This is the worst company I have dealt with. I like the protection, but I don't need 2 services. I requested the refund within 1 hour of purchase (**). I might have to call the Attorney General as well.

Webroot has consistently protected our laptops & cell phone. Easy to download instructions with tech help available. We've had no problems with identity theft, hacks or malware. Two year warranty at a reasonable price.

Webroot is a very easy to install non invasive app that does all of its work behind the scenes. Easily configurable notifications. Advanced threat protection for Mac, window's and mobile devices. Lightning fast scans, always on, protection that stops ransomware. Secures phones and tablets.

I was properly auto-billed on a Webroot antivirus product I was no longer using. I called the company, explained the situation, and the charge was immediately reversed - no questions, no hassle, very professionally handled.

I have been very impressed by Webroot for my laptop protection, so much that I renewed for another year. They give you the ability to watch in real time the number of intrusive and questionable invasions they are stopping. It has never slowed down my speed, nor have I ever had a problem.

Not the easiest to set up and monitor. I’m still not sure I have it correctly or if it’s running at all. I’m an example of a not so technical kind of guy but can get around pretty good on my devices. Have used other services and was able to understand them much easier.

Best Buy recommended it, but now I have paid for it without a download. Recommend any other but Webroot. TERRIBLE! I have owned many computers over 30 plus years. Never had such a problem. I had a membership with Best Buy Geek Squad and bought it through it. Now Webroot requires I pay $200 membership with tech support to get Webroot. IT IS A SCAM. I am contacting the Attorney General, Consumer Financial Protection Bureau, Yelp, and Better Business Bureau.

I recently purchased a new phone, which created major problems with the 2FA facility in Webroot. When I attempted to log in to my Webroot Console, the 2FA authentication codes would not work. A very nice gentleman in Tech Support recognized the problem as being the new phone/authentication app immediately and helped resolve the situation in short order. I've run Webroot security on my computer for 2 years and will definitely install it on my new computer when it arrives next week.

I canceled Webroot and now I am getting popups that ask me to renew or ask me to uninstall. Then to get the popup to go away it directs me to my page to uninstall and I have already uninstalled Webroot. Both of these popups freeze my computer until I close the box or "uninstall". I have complained to Webroot support and get no return answer. These popups happen frequently during the time I am on my computer and are very annoying. I'm advising anyone when they choose to get Webroot to know what problems they may have if they choose to buy it.

I used Webroot for many years. Never had a problem until now. I am using a different anti virus that, in my opinion, is better. Web root still tries after I call them to cancel, take money out of my account. I have called them and told them many times to cancel and stop taking money out of my account. So, I had to call the credit card company and file a complaint, explain, and block web root. The customer service is horrid. I do not recommend web root.

Webroot Customer Service is non-existent! I've been trying for over a month about my auto-renewal subscription and not being able to log-in to my account. None of the password reset request work. No one answers the phone. No one responds to your email requests. Absolutely no integrity at this company.

I have had Webroot antivirus on my computers for many years. They used to have very good customer service but now I can't log in to my account and when I send them a message through their portal I get no answers and if I call their telephone number I have to wait for almost an hour, then I get a man who tells me I need to open a new account and when I try it doesn't work. I already have an account! I don't know what their problem is but their customer service is terrible!!! I will be getting another antivirus program!

When I purchased my new computer in 2019 at Best Buy this is what they recommended and since I have had that for over a year now I haven't had a single problem and I renewed Webroot again. It is a great product and it stop most all of the junk sites that I used to get.

Doesn’t bog down computer while scanning like others I have used. Easy to understand and reports are helpful. Also can be used on smartphones and tablets. Up to five devices at no additional charge. Very good for a limited budget, but quality service.

I have Webroot on my laptop and smartphone. It protects against malware and viruses. It is easy to install. I would use Webroot in the future. The price is great for buying Webroot. I use a free version for my smartphone.

I have Webroot for 2-3 years and I don't seem to have any problems. They do have an automatic yearly deduction of $249... that way I know I am always covered. I never had any reason to call for support.

I had just created a new account and thread on their community forums, everything was going fine, until the moment when I inquired about their system optimizer of the "gamer" version, asking how much of a difference is between their optimizer and making a normal disk cleaning through Windows or CCleaner. I went to lunch, when when I came back, the moderator had deleted the thread and banned my account without any type of warning or notice. The thread was removed and now when I login it says that my account has been banned. All I did was a legitimate question, to which they didn't bother to answer, instead they just got rid of it. I wonder what that means... After something like this, I can't recommend this company to anyone.

I really like Webroot Secure Anywhere as it doesn't bog down my computer with virus definitions. Anything that goes through my computer, that I allow or something that tries to get through, is stopped before ever getting near it. All information goes through a server instead of a program that's loaded on my computer. I use to use Norton Internet Security, however, too many things got past their program, and I had to keep using their support to get my computer clean. I have to say, I haven't had any problems at all since I've been using Webroot Secure Anywhere on all 3 of my computers. Their support, if needed, is always available, and they're forum is so full of information if you ever need a question answered or just want to see the latest info on malware, viruses, etc. All questions are answered by very knowledgeable moderators and very helpful. One more thing; it's a very affordable program!

Have never had to use SUPPORT or WARRANTY, comes free with my Geek Squad protection plan which covers all my devices and phones. I schedule my scans to run overnight. Have never had an virus related issues since I began using a few years ago. Definitely recommend.

This program came with my Lenovo Laptop, which I bought through Best Buy. It has protected my computer for many years. I have a Geek Squad subscription and any time I have had an issue with a virus I call them for support. I would recommend to everyone.

Webroot had a great reputation when I purchased it and has outperformed in my opinion. I still get daily web and virus coverage for all of my devices which includes my phone. Other products I used in the past slowed down my devices. Not Webroot! I am well pleased and continue to purchase my subscription each time it needs renewing and I recommend it to my friends also.

The most user unfriendly platform and zero technical support, Lord help you if you forget a password or pass number whatever this is, if you want to open a ticket to get technical support good luck because you have to log in. I still have not received any support from my last ticket over 3 months ago. I have had to send their sales department a Email notice to cancel my auto renewal and to cancel all my accounts. Very confusing and misleading website when trying to find and understand what you are try to purchase, the install process is a nightmare. Highly recommend to stay as far away from Webroot products.

If you ever cancel you will be haunted forever by the "renew now or Remind me later" notice when you turn on your computer. You can call to complain or beg to get it off of your computer, but it will do no good. It is a permanent annoyance and after several months you will begin to hate Webroot.

I downloaded Webroot on Fri night and next day my computer that has worked flawlessly for 4 years wouldn't even open to home screen. I was refunded my Webroot money but it cost me 185 dollars plus to take it to OfficeMax to get it repaired. They wouldn't even consider paying me for my repairs due to their program. They did not make it good. I would have been happy with them paying half the cost----but no. So beware if your computer screws up after the download it's all on you. Keep that in mind.

Need to renew and can't get any help. Was on hold over 45 minutes. Tried to talk to a supervisor and call went to voicemail. I called back and ask for sales, No problem. Call went right through. It seems they will take your money but they offer NO help. I can't recommend this company to anyone! Poorly organized company!

Customer service sucks, at best! I bought the service and it will not communicate with Chrome. I tried different online recommendations, and still cannot resolve my problem. I decided to call customer service, the first time I called get this long dissertation about how you can do online support, which sent up a flag right away. I opted to wait on the line and waited over an hour and a half, and finally hung up. I tried again today, called early in the morning, and the same thing. I only waited about 15 minutes and hung up. I called to cancel service, same long dissertation, hung up after 10 minutes. They have a great product but their customer service is non-existent.

The Webroot company are a bunch of CHARLATANS. EVERY YEAR I enter the DO NOT automatically renew my account.. and EVERY YEAR they STILL try to automatically renew my account.. for an amount that is 300% higher than I can get elsewhere. That's a DISGUSTING CHEATING PRACTICE.

Since purchasing Webroot in 2019 I have been charged for updates and new software to the tune of $400 to Genuine PC. Every couple of months I get a call to add additional coverage for more additional finds. This is ridiculous.

Webroot charged me an unauthorized two charges of $59.99 which they stole directly out of my PayPal. When I complained and contacted them they refunded one charge but refuse to refund the other. When I call, they keep transferring me back to the main menu and do so over and over again until the system hangs up. When I email they won’t accept me giving them the PayPal transaction IDs or even screenshots of the charges. I am furious. They are liars and cheat people out of money. I have been fighting for my refund for 6 days now to no avail.

I am getting ready to renew Webroot (the 5 license SecureAnywhere). I have it for almost 2 years now on two laptops and two desktops. It was a difficult choice to transition from Norton AV that I used for many years but the Symantec overhead was slowing down my computer too much. Webroot does not seem to slow down my home network or computers. I do not use it on my iPhone though - those app ratings seem pretty low. I have no complaints on the desktop, laptops or robust home network. Caveat: I have not had any need to use customer service for technical issues so am unable to comment either pro or con on their customer service, sorry.