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Webroot AntiVirus

Webroot AntiVirus

 4.1/5 (237 ratings)
  • 5 stars
  • 4 stars
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  • 1 stars

About Webroot AntiVirus

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Webroot is an award-winning cybersecurity company with over ten years of experience in threat intelligence services. Webroot’s cloud-based program stops millions of threats in real time to help protect your business, and customers. They offer the smarter services, multi-vector protection and superior resources you need to take control of your business and grow.

Overall Satisfaction Rating

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  • 3 stars
  • 2 stars
  • 1 stars

Webroot AntiVirus Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: July 14, 2021

I was properly auto-billed on a Webroot antivirus product I was no longer using. I called the company, explained the situation, and the charge was immediately reversed - no questions, no hassle, very professionally handled.

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Rated with 5 stars
Verified Reviewer
Original review: June 26, 2021

I have been very impressed by Webroot for my laptop protection, so much that I renewed for another year. They give you the ability to watch in real time the number of intrusive and questionable invasions they are stopping. It has never slowed down my speed, nor have I ever had a problem.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 25, 2020

    I recently purchased a new phone, which created major problems with the 2FA facility in Webroot. When I attempted to log in to my Webroot Console, the 2FA authentication codes would not work. A very nice gentleman in Tech Support recognized the problem as being the new phone/authentication app immediately and helped resolve the situation in short order. I've run Webroot security on my computer for 2 years and will definitely install it on my new computer when it arrives next week.

    2 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: June 11, 2021

    Not the easiest to set up and monitor. I’m still not sure I have it correctly or if it’s running at all. I’m an example of a not so technical kind of guy but can get around pretty good on my devices. Have used other services and was able to understand them much easier.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 27, 2020

    Best Buy recommended it, but now I have paid for it without a download. Recommend any other but Webroot. TERRIBLE! I have owned many computers over 30 plus years. Never had such a problem. I had a membership with Best Buy Geek Squad and bought it through it. Now Webroot requires I pay $200 membership with tech support to get Webroot. IT IS A SCAM. I am contacting the Attorney General, Consumer Financial Protection Bureau, Yelp, and Better Business Bureau.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 3, 2020

    I canceled Webroot and now I am getting popups that ask me to renew or ask me to uninstall. Then to get the popup to go away it directs me to my page to uninstall and I have already uninstalled Webroot. Both of these popups freeze my computer until I close the box or "uninstall". I have complained to Webroot support and get no return answer. These popups happen frequently during the time I am on my computer and are very annoying. I'm advising anyone when they choose to get Webroot to know what problems they may have if they choose to buy it.

    5 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 5, 2020

    I used Webroot for many years. Never had a problem until now. I am using a different anti virus that, in my opinion, is better. Web root still tries after I call them to cancel, take money out of my account. I have called them and told them many times to cancel and stop taking money out of my account. So, I had to call the credit card company and file a complaint, explain, and block web root. The customer service is horrid. I do not recommend web root.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 31, 2020

    Webroot Customer Service is non-existent! I've been trying for over a month about my auto-renewal subscription and not being able to log-in to my account. None of the password reset request work. No one answers the phone. No one responds to your email requests. Absolutely no integrity at this company.

    7 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: May 27, 2020

    I have had Webroot antivirus on my computers for many years. They used to have very good customer service but now I can't log in to my account and when I send them a message through their portal I get no answers and if I call their telephone number I have to wait for almost an hour, then I get a man who tells me I need to open a new account and when I try it doesn't work. I already have an account! I don't know what their problem is but their customer service is terrible!!! I will be getting another antivirus program!

    16 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 4, 2020

    When I purchased my new computer in 2019 at Best Buy this is what they recommended and since I have had that for over a year now I haven't had a single problem and I renewed Webroot again. It is a great product and it stop most all of the junk sites that I used to get.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 2, 2020

    Doesn’t bog down computer while scanning like others I have used. Easy to understand and reports are helpful. Also can be used on smartphones and tablets. Up to five devices at no additional charge. Very good for a limited budget, but quality service.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: March 28, 2020

    I have Webroot on my laptop and smartphone. It protects against malware and viruses. It is easy to install. I would use Webroot in the future. The price is great for buying Webroot. I use a free version for my smartphone.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: March 27, 2020

    I have Webroot for 2-3 years and I don't seem to have any problems. They do have an automatic yearly deduction of $249... that way I know I am always covered. I never had any reason to call for support.

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    Webroot AntiVirus author review by Shelley Elmblad

    Webroot Inc. is the largest private company that provides Internet security for individuals and businesses. Founded in Boulder, CO, in 1997 with offices around the world, over 7 million consumers, 1.5 million business users and 1.3 million mobile users are protected by Webroot.

    • Home security: Home antivirus software is offered for PC, Mac, and Android and iOS tablets and smartphones. Prices range from $19.99 to 79.99, but those prices are frequently discounted. Webroot offers a 70-day money back guarantee, longer than most competitors.

    • Webroot Infrared: This multi-layered protection engine intelligently adapts to your changing security needs while identifying suspicious files and handling malware activity before it harms your system.

    • Enterprise level protection: Webroot's high-end, sophisticated security offers enterprise level systems and security vendors threat intelligence that is accurate and safe.

    • Business solutions: Endpoint Protection is antivirus and security software for Servers, VMs, PC, Mac, Android and iOS devices in small to medium business. Endpoint protects from infections and data theft without sacrificing network performance.

    • Identity Shield: This financial and identity theft prevention feature protects your passwords, credit card numbers and other personal data against theft by keyloggers and other malware attacks. Anti-ransomware is also included in the software.

    by Shelley Elmblad Financial Software Contributing Editor

    Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

    Webroot AntiVirus Company Information

    Company Name:
    Webroot AntiVirus
    Company Type:
    Private
    Year Founded:
    1997
    Address:
    385 Interlocken Crescent, Suite 800
    City:
    Broomfield
    State/Province:
    CO
    Postal Code:
    80021
    Country:
    United States
    Website:
    www.webroot.com