Webroot AntiVirus

Webroot AntiVirus Reviews

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Overall Rating
4.0 out of 5
See all 247 reviews

About Webroot AntiVirus

Webroot is an award-winning cybersecurity company with over ten years of experience in threat intelligence services. Webroot’s cloud-based program stops millions of threats in real time to help protect your business, and customers. They offer the smarter services, multi-vector protection and superior resources you need to take control of your business and grow.

Webroot AntiVirus Reviews

ConsumerAffairs has collected 247 reviews and 200 ratings.

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Page 1 Reviews 0 - 10
Chase increased rating by 2 stars.
After a positive interaction with Webroot AntiVirus, Chase increased their star rating on Jan. 18, 2022.

Updated review: Jan. 18, 2022

The supervisor refunded past duplicate charges and closed the duplicate account. All resolved at tier two support.

Original Review: Jan. 17, 2022

When the Geek Squad installed a new hard drive, they also offered me a new discounted Webroot membership. They did not terminate my previous membership active since 2014. The company refuses to refund 2 duplicate charges caused by their employee not completing the merger/closure of my previous membership.

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Customer Service

Reviewed Oct. 3, 2021

In reading several bad reviews, I am pleased that I am not the only one. I kept on getting a popup to renew, yet I have Total Tech Support through Best Buy which includes Webroot. Since I paid due to the popup $152.75 I want my money refunded. I have made a request on 9/25 and then on 10/2. They seem to refuse to give me my refund. If they don't respond and give me my refund in the next day or two, I will have to call my credit card and block them from charging me in the future. This is the worst company I have dealt with. I like the protection, but I don't need 2 services. I requested the refund within 1 hour of purchase (**). I might have to call the Attorney General as well.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Aug. 13, 2021

    Webroot has consistently protected our laptops & cell phone. Easy to download instructions with tech help available. We've had no problems with identity theft, hacks or malware. Two year warranty at a reasonable price.

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    Customer ServiceInstallation & SetupEase of Use

    Reviewed July 29, 2021

    Webroot is a very easy to install non invasive app that does all of its work behind the scenes. Easily configurable notifications. Advanced threat protection for Mac, window's and mobile devices. Lightning fast scans, always on, protection that stops ransomware. Secures phones and tablets.

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    Customer Service

    Reviewed July 14, 2021

    I was properly auto-billed on a Webroot antivirus product I was no longer using. I called the company, explained the situation, and the charge was immediately reversed - no questions, no hassle, very professionally handled.

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    Customer ServicePunctuality & Speed

    Reviewed June 26, 2021

    I have been very impressed by Webroot for my laptop protection, so much that I renewed for another year. They give you the ability to watch in real time the number of intrusive and questionable invasions they are stopping. It has never slowed down my speed, nor have I ever had a problem.

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    Customer Service

    Reviewed June 11, 2021

    Not the easiest to set up and monitor. I’m still not sure I have it correctly or if it’s running at all. I’m an example of a not so technical kind of guy but can get around pretty good on my devices. Have used other services and was able to understand them much easier.

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    Reviewed Dec. 27, 2020

    Best Buy recommended it, but now I have paid for it without a download. Recommend any other but Webroot. TERRIBLE! I have owned many computers over 30 plus years. Never had such a problem. I had a membership with Best Buy Geek Squad and bought it through it. Now Webroot requires I pay $200 membership with tech support to get Webroot. IT IS A SCAM. I am contacting the Attorney General, Consumer Financial Protection Bureau, Yelp, and Better Business Bureau.

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    Reviewed Nov. 25, 2020

    I recently purchased a new phone, which created major problems with the 2FA facility in Webroot. When I attempted to log in to my Webroot Console, the 2FA authentication codes would not work. A very nice gentleman in Tech Support recognized the problem as being the new phone/authentication app immediately and helped resolve the situation in short order. I've run Webroot security on my computer for 2 years and will definitely install it on my new computer when it arrives next week.

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    Reviewed Nov. 3, 2020

    I canceled Webroot and now I am getting popups that ask me to renew or ask me to uninstall. Then to get the popup to go away it directs me to my page to uninstall and I have already uninstalled Webroot. Both of these popups freeze my computer until I close the box or "uninstall". I have complained to Webroot support and get no return answer. These popups happen frequently during the time I am on my computer and are very annoying. I'm advising anyone when they choose to get Webroot to know what problems they may have if they choose to buy it.

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    Webroot AntiVirus author review by Shelley Elmblad

    Webroot Inc. is the largest private company that provides Internet security for individuals and businesses. Founded in Boulder, CO, in 1997 with offices around the world, over 7 million consumers, 1.5 million business users and 1.3 million mobile users are protected by Webroot.

    • Home security: Home antivirus software is offered for PC, Mac, and Android and iOS tablets and smartphones. Prices range from $19.99 to 79.99, but those prices are frequently discounted. Webroot offers a 70-day money back guarantee, longer than most competitors.

    • Webroot Infrared: This multi-layered protection engine intelligently adapts to your changing security needs while identifying suspicious files and handling malware activity before it harms your system.

    • Enterprise level protection: Webroot's high-end, sophisticated security offers enterprise level systems and security vendors threat intelligence that is accurate and safe.

    • Business solutions: Endpoint Protection is antivirus and security software for Servers, VMs, PC, Mac, Android and iOS devices in small to medium business. Endpoint protects from infections and data theft without sacrificing network performance.

    • Identity Shield: This financial and identity theft prevention feature protects your passwords, credit card numbers and other personal data against theft by keyloggers and other malware attacks. Anti-ransomware is also included in the software.

    by Shelley Elmblad Financial Software Advisor

    Shelley Elmblad is a writer with years of experience covering small business, mobile apps, personal finance and tax software. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

    Webroot AntiVirus Company Information

    Company Name:
    Webroot AntiVirus
    Company Type:
    Year Founded:
    385 Interlocken Crescent, Suite 800
    Postal Code:
    United States