Webroot AntiVirus Reviews

I purchased a key on Monday, March 11, 2019. I had an issue with getting the key to work and let me download. I called and spoke to Andrew in tech support, he walked me right through the process. It was my lack of sleep while traveling that I didn't follow the prompts as instructed. It loaded and was working much faster, burning much less background resources than McAfee. I had another issue unrelated to their software where after doing the Dell updates that mangled my OS. I called tech support again and spoke to Hunter, then Josh. They stayed on the line with me for quite a spell, fixing my issue in safe mode. I only wish my Admin were as adept in solving issues and providing solutions. Thanks so much.

I've had Webroot SecureAnywhere since May 2014. I never had to contact them for service until today 3-5-2019 and only because I needed to add my new laptop to my existing account. This has proven to be one of the worst experiences that I have had with a company to whom I was paying for service. On a call into their 800#, I pressed the '2' for Consumer Service Support and it played a recording that directed me to use their online support. The online support wasn't working for me so this is why I called to speak with a Tech.

A previous review stated, "Customer service is also very friendly and extremely talented." That is nothing but ** and is doubtless planted by a Webroot shill. First of all, if you try to buy one year's worth of anti-virus coverage for $29.99, they will instead charge your credit card over $80.00! BAIT AND SWITCH IS ILLEGAL!!! If you try to dispute the charge, they will continue to screw you over by refusing to speak with you, send you to dead end voicemails, and using their automated voice messaging system to just terminate your phone calls. WORST CUSTOMER SERVICE EVER!

I didn't renew my Webroot Antivirus. I was planning on renewing it over the weekend but before I could my computer stopped working. My neighbor (Geek Squad ordinaire) helped me troubleshoot. Within 30 seconds of rebooting something was kicking off 1000s of processes and slowing my computer to a crawl. Working in safe mode he determined it was Webroot. Uninstalling the program solved the problem. Not cool Webroot. You shouldn't impersonate a virus to cause us to renew.

Purchased total protection for 5, used on only two. One of them got infected and started getting slow, slower, and now it won't even boot. Got no help from Webroot, called and left messages via emails. The PC is now useless. Immediately went back to my old provider (McAfee) to save the other PC. Still have not heard from Webroot, however, got emails for renewal...which I'll cancel. Stay away from this product. I am a current customer and my review is based on my experience, giving one star, which it does not deserve.

After my Webroot subscription expired the program slowed down my computer to the point it was no longer starting up or running. I was also not able to renew the subscription because of it. I tried all kinds of ways to troubleshoot, however only after I uninstalled Webroot in safe mode was I able to use my computer again. I will never again buy this program.

I recently purchased a new iMac at Best Buy to replace my old iMac 2013 that was running Webroot Secure Anywhere and which was installed on my 2013 iMac at Best Buy. I brought the new iMac home and started the process of transferring everything from the old to the new iMac. The exchange was flawless with the exception of Webroot now interfering with my ability to operate my new iMac. About every 30 seconds, Webroot (which now WAS NOT protecting my new iMac) kept interrupting me on my computer regardless of if I was on my wifi or not. I finally had to go through a long process at home to uninstall it.

I renewed my subscription by buying a new keycode and adding it to my account. Been doing that for years with no issues. But the last time I did that all my saved passwords in the password management got deleted. Apparently 'cause the last keycode didn't get renewed within 45 days and didn't care that I had an active keycode subscription still on the account. I contacted support and their resolution? Disconnect from the internet and export the passwords by downloading and saving it to cvs file... um... "disconnect" from the internet and "download" a file that apparently is empty 'cause they deleted it? Did the laws of physics change or did Webroot hire the dumbest IT people they can find? Thanks, now I have to recover usernames and passwords from hundreds of sites I've accumulated for years.

Wouldn't install on new CP. They told me it was a Trojan virus on my IP address and told me I can't fix it or get a new one but he said I could pay 250 to fix it. He insisted over and over that I should pay 250 otherwise I cannot download Webroot. Well I Googled it and it took 30 secs to get new IP address and voila. I had a new IP and Webroot was able to download. Thanks again shady agent in India.

Purchased the $29.99 Webroot AntiVirus then cancelled the auto-renewal on Aug 30, a month before the my subscription ends and not only I was charged for auto-renewal but I was charged for the most expensive subscription at $79.99.

Apparently it's time to renew my subscription. Unfortunately, Webroot has locked my computer. I either have to renew or uninstall. Problem is the reviews online say if you uninstall it shuts off your internet and creates other problems. I can't research it any further because it will not allow me to use ANY program or search engine. Very poor marketing gimmick. Makes me lose any trust I may have had in them.

Yesterday, July 16, 2018, I opened a request to "fix" several attempts to access my password; MISTAKE. I watched, horrified, as my apps and firewall were deleted; Webroot agent Alex entered my screen because my Webroot security "flagged" this as "suspicious activity". To summarize a long frustrating day that followed this agent used his incredible patience with me to repair the damage done by intrusion. PLUS he installed a very thorough security system leaving me with visual instruction on its purpose and use. I am so thankful I had Webroot, this "guard" on my computer and agent Alex ** who worked tirelessly with me. Awesome. Grateful.

I have had Webroot since 2014 and it came with my new computer then thru Best Buy also! I am totally satisfied with this product and would not use any other! Used to use Norton but thought I would give Webroot a try and have used it every year since then! Easy to use and easy to install. Have not had to worry about viruses and attacks! Totally great product and their support is unbeatable! Keep up the good work Webroot!

I first dealt with WebRoot many years ago back in 2008 and back then they were a very reputable company. I could count on them to do the right things, to protect my computer. Now it is more of an invasion. After I downloaded the latest version of WebRoot it kept wanting me to open up my phone to its intrusive searches telling me I had all of these problems that needed to be "fixed." The issue and the thing that I could not believe, is that WebRoot had not run one scan, so how could they possibly know that I/my phone had any kind of problem?

Webroot came with the computer I bought at Best Buy. I typically use McAfee but haven't had any complaints about Webroot and haven't wished once that I had gotten the other one. Webroot is Easy to use and there are not a lot of pop ups. I do not have any viruses and have had the computer almost a year. The icons are easy to use and are nicely designed. Works with my computer nicely. It was super easy to install, just go to the website and type in the code and it works! However, Webroot could put out a weekly summary report showing what they removed and when. That would give a better idea of how it's working. I don't even really know it's there because I barely receive notifications. Nevertheless, I would recommend anyone get this. A friend can even use the code you get.

Webroot has software that will automatically scan everything that you already have upon initial installation or originally have. For example any usb sticks, external hard drives, all the drives on your computer, burned CDs it basically can scan everything you own right off the bat. This is a very nice feature because no matter what antivirus you have had before you can already be infected and not know that. The second biggest feature that I like about Webroot Antivirus is that it has a multiple application suite depending on which you get, you can just use it for everything and be done with it. Anti-malware antivirus and I'm pretty sure it detects malicious connections made by programs although I haven't really had to mess with the networking side of things. This means one application does it all at once.

Webroot was recommended by my college professor from my A+ class and so far it has served me well. I enjoy the fact that this software does its job and I don't pay anything for it. I am always open to products that are cheap and or free. I have never gotten a virus while using this product. Faster scans would be appreciated though.

Webroot AntiVirus is very easy to use and effective. It's also affordable and allows you to put it up to 3 other devices. And I love the extreme clean that it does. It digs down into hidden files and scans and does a full search after it finds the problems it allows you to kill. And still does a full clean afterwards. Customer service is also very friendly and extremely talented. I loved my experience with it. I choose this antivirus over Kaspersky and will continue to use it for a long time.

Webroot AntiVirus comes with the Geek Squad service, which is great in general as they helped me with computer issues and I have a lot. It also helped me detect malware before they could harm my PC with great damage. However, the looks needs more lively green in it as the green it uses is bland and generic. Overall, my experience with this antivirus software has been very excellent while McAfee has not been good and Norton ended up messing up badly.

I like that while I had this antivirus software, I had fewer pop-up ads and no issues with viruses, whether high or low risk, getting through the software. I also like that I could rely on the software and it was not necessary for me to think about it unless I received an alert, which actually never happened, since Webroot apparently caught everything that came up. And as long as I don't have any issues I am happy with the product. This product satisfied that requirement and I have no complaints. Overall, I had a good experience with this product, which was recommended to me by the Geek Squad at Best Buy. Although I don't have that computer any longer, I would be willing to use Webroot again when I get my replacement.

It's proactive defense against more than just viruses and ability to catch viruses as well. When Webroot AntiVirus first started out, they only protected against spyware and had a firewall but they've become more complete now. However, I don't love the numbers they put up at independent anti-virus review sites. Those numbers need to be improved. Prices are always something that can be decreased as well.

Webroot AntiVirus has good online info and download. It has many good features to protect a computer. It really helps to make America great again. It is a good product and scans efficiently although deep scans could be faster. It takes forever sometimes. Still, it is easy to use and works good. It is also available in CD and is easy to install. The price was the cheapest on the shelf at the local Walmart located in the town over. And I like the name of product. Also, the quality is good for the overall price.

McAfee causes viruses as I have just bought a new Dell laptop at Sam's Club and one of the first things the tech told my husband and myself was to uninstall the McAfee. On the other hand, Webroot AntiVirus gives great protection and would recommend to anyone who uses a computer on a regular basis. Anyone can install the virus protection and feel reassured to have great success with it, with no complaints and is reasonably cheap. However, it would be nice if it would protect against trojan viruses which seem to be roaming the computer world.

Webroot AntiVirus was advertised as one of the best, and so far my computer works very well. This product delivers and does not disappoint. It is simple and fast, and very efficient with keeping my computer clean of viruses. It is the best product for me. I would recommend this product to my friends and family and I will continue to use as a loyal customer.

It was recommended by a Best Buy salesman when I purchased my mother's Sony VAIO laptop. Webroot had a low local imprint on the computer meaning the software itself did not take too much space on the computer. The software was always up to date using cloud technologies to update virus definitions. On the other hand, I wish they'd make a basic version that is free and comparable to Avast's free version. Avast provides completely free decent protection while Webroot charges for the continual use of its product. But the overall experience was good and simple.

Webroot AntiVirus did the job that it said it would - detected and removed threats. Scans were very quick and just took a few minutes. Cost was minimal for me as my son had a multi-device license. I liked the software. However, my pc at the time that I used Webroot ran slower and I was never able to get it to run faster. Pc tended to freeze up and had to be shut down and restarted.

It is very effective and provides strong protection against many viruses that are out there that could pose as serious threat to the breath of my computer. I tried others and they did not seem to clean my computer good enough so I choose Webroot so I think it was a good choice. But it should not be so expensive and scans could go faster then I would be happier.

The software was too easy to use, and offer different types of design. Also, the software offer me the opportunity to fight off virus. However, I would want to change the price and offer it free to use not on a trial basis. If they offer at a lower price then more people might be able to afford it. Still, my overall experience was very good and interesting.

I purchased a new computer and I agreed to give the software a try and have had no issues since I purchased the computer and renewing my monthly coverage. The software has proven it is good and trustworthy over other software programs that did not do what they say they were going to do. The features I like about the software are the quick scans that are conducted at a fast thorough pace and the devices I can have connected to the software.

Webroot does not require a lot of maintenance for it to run properly. It scans and does not interrupt anything I am trying to do on my computer. When it needs to be renewed, it notifies me quickly, so my anti-virus protection does not lapse. I have used it for years and have never had a problem with it. I chose this software because of how simple it is to use. There were only a few different types of coverage, so it was easy for me to choose which one I needed for my computer.

Webroot was recommended by a girl who worked at Walmart whose bf was a software programmer. It is good for users who use the internet a lot. It does automatic scans which is good because I'd forget otherwise. They rarely bother me until it's time to renew. I have used this for several yrs and I keep renewing it. I usually renew one yr at a time. There are usually specials when it comes time for me to renew that I will gladly take advantage of. They could always come down on the price some though. Otherwise it's actually worth the price. I feel secure.

Webroot AntiVirus was recommended by an IT person and I have used it ever since without issue. Works well on all computers. Easy to use even for my parents in their nineties. It's effective and affordable. They're helpful, quick to respond when have a question and able to explain so I can understand. However, can only use on 5 computers otherwise have to purchase another license, would like the license to last for the life of the computer so don't have to renew all the time. Also, would like it to be more affordable. And I wish I didn't have to have any software but definitely need one in this day and age. Nevertheless, I have recommended it to others too and all who I know that use it like it.

I use Webroot because it's provided by Best Buy's Geek Squad. They are responsible for making sure my computer stays protected so I am confident that Webroot's the best and that it will take care of any problems! I purchased the protection agreement when I bought my most recent computer from BB. I like that Webroot scans my computer in the wee hours of the morning on a regular basis to be sure there's nothing wrong. It also scans when there appears to be something suspicious.

Webroot has fairly good reviews, though I was a bit nervous about its Cloud involvement. Sometimes, I'm not sure what is going on unless I click on it. Also, there is a feature that may interfere with my FF browser, but I'm not sure if it does, or not. But overall, Webroot has worked out pretty well. It doesn't require much memory, and it runs seamlessly in the background. It is a good Antivirus program, and it's easy to use. It is also fairly inexpensive, and does not include bloatware.

My experience has been quite positive with the Webroot antivirus software. It was the number one recommendation given to me by Best Buy's Geek Squad. This is the 2nd computer that I've used this software, and, to date, there have not been any problems. I like the Webroot antivirus software because it ease to install and I also like its seemingly non present state that jumps to life if any kind of threat arises. It quickly posts a notice and begins to perform a threat removal.

It's affordable and efficient for the price. I also like that it scans constantly in the background. It warns me about all the issues that a website can cause and do to my computer. I also feel that this is one of the best programs I've used besides Norton antivirus. I also like how fast it scans and the removal of threat time is also quick.

I purchased this system after my former anti-virus system, McAfee allowed my computer to be compromised and my hard drive was destroyed. When I went to the Geek Squad, they recommended I change to Webroot. This antivirus is easy to use. It is set up to monitor my computer on a regular basis. The Webroot system is reasonably priced and very efficient. It is the best protection on the market. It works very well and has protected my computer from the various viruses which plague the internet.

Webroot is unique and efficient. I like that it is innovative with the very newest software, effectively scans for all virus, and very high quality for the price paid for the product. It works great at what it is intended for.

Upon purchase of the computer the Webroot virus protection was part of the package. The program was easy to install and did its job. We had no issues with the way it functioned and I liked that I could have help online to fix problems. But the understanding and questions about the program could be a little more in untech language. Also, Webroot could be offering more promos.

I like that it really help with the software. It's easy, fast and the best so far. My kids, family and friends love it. But it really don't protect against all virus and need a little more work and choices. Never heard of this product until it pop up and that was at least once. This would be the next to the last product I will try. It's OK but not the best. Add features to this app can help a lot.