Webroot AntiVirus Reviews

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About Webroot AntiVirus

Webroot is an award-winning cybersecurity company with over ten years of experience in threat intelligence services. Webroot’s cloud-based program stops millions of threats in real time to help protect your business, and customers. They offer the smarter services, multi-vector protection and superior resources you need to take control of your business and grow.

Webroot AntiVirus Reviews

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    Page 3 Reviews 40 - 240
    Customer ServiceStaffProcess

    Reviewed March 13, 2019

    I purchased a key on Monday, March 11, 2019. I had an issue with getting the key to work and let me download. I called and spoke to Andrew in tech support, he walked me right through the process. It was my lack of sleep while traveling that I didn't follow the prompts as instructed. It loaded and was working much faster, burning much less background resources than McAfee. I had another issue unrelated to their software where after doing the Dell updates that mangled my OS. I called tech support again and spoke to Hunter, then Josh. They stayed on the line with me for quite a spell, fixing my issue in safe mode. I only wish my Admin were as adept in solving issues and providing solutions. Thanks so much.

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    Customer Service

    Reviewed March 6, 2019

    I've had Webroot SecureAnywhere since May 2014. I never had to contact them for service until today 3-5-2019 and only because I needed to add my new laptop to my existing account. This has proven to be one of the worst experiences that I have had with a company to whom I was paying for service. On a call into their 800#, I pressed the '2' for Consumer Service Support and it played a recording that directed me to use their online support. The online support wasn't working for me so this is why I called to speak with a Tech.

    I found another 800# for them and it gave me a live person, who was only directing calls. I was transferred to speak with a Tech but when they supposedly answered, the call mysteriously cut off. I had tried using my KEYCODE to get into my account to add the new laptop; ONE time it let me in only for me to discover that the account shows that I had NO or '0' devices being protected. I tried to download the product again and again and again but NOTHING worked. Oh and I did try the online CHAT, which just sent me on a wild goose chase. I know how to handle this... In 47 days my product coverage is up for renewal... NOT!!!

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Janet,

    I'm sorry to hear about your experience. If you are willing to do so, please send me an email so I can investigate this further. I can be reached at wcommunity@webroot.com. And again, I am sorry that you have had this experience.

    Lara - Webroot Community Team

    Customer ServiceCoveragePriceStaff

    Reviewed Feb. 11, 2019

    A previous review stated, "Customer service is also very friendly and extremely talented." That is nothing but ** and is doubtless planted by a Webroot shill. First of all, if you try to buy one year's worth of anti-virus coverage for $29.99, they will instead charge your credit card over $80.00! BAIT AND SWITCH IS ILLEGAL!!! If you try to dispute the charge, they will continue to screw you over by refusing to speak with you, send you to dead end voicemails, and using their automated voice messaging system to just terminate your phone calls. WORST CUSTOMER SERVICE EVER!

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello,

    Would you mind contacting me directly so I can investigate this? I can be reached via email.

    Lara - Webroot Community Team

    Staff

    Reviewed Feb. 9, 2019

    I didn't renew my Webroot Antivirus. I was planning on renewing it over the weekend but before I could my computer stopped working. My neighbor (Geek Squad ordinaire) helped me troubleshoot. Within 30 seconds of rebooting something was kicking off 1000s of processes and slowing my computer to a crawl. Working in safe mode he determined it was Webroot. Uninstalling the program solved the problem. Not cool Webroot. You shouldn't impersonate a virus to cause us to renew.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Melanie,

    It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket. They will be able to assist you to make sure that the software is working correctly.

    Lara - Webroot Community Team

    Profile pic of the author.
    Customer Service

    Reviewed Feb. 9, 2019

    Purchased total protection for 5, used on only two. One of them got infected and started getting slow, slower, and now it won't even boot. Got no help from Webroot, called and left messages via emails. The PC is now useless. Immediately went back to my old provider (McAfee) to save the other PC. Still have not heard from Webroot, however, got emails for renewal...which I'll cancel. Stay away from this product. I am a current customer and my review is based on my experience, giving one star, which it does not deserve.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello,

    If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.

    Lara - Webroot Community Team

    ReliabilityProcess

    Reviewed Jan. 4, 2019

    After my Webroot subscription expired the program slowed down my computer to the point it was no longer starting up or running. I was also not able to renew the subscription because of it. I tried all kinds of ways to troubleshoot, however only after I uninstalled Webroot in safe mode was I able to use my computer again. I will never again buy this program.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Tina,

    What you are describing is very uncommon, would you mind reaching out to our support team so we can investigate further? We can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    Customer ServiceOnline & App

    Reviewed Dec. 23, 2018

    I recently purchased a new iMac at Best Buy to replace my old iMac 2013 that was running Webroot Secure Anywhere and which was installed on my 2013 iMac at Best Buy. I brought the new iMac home and started the process of transferring everything from the old to the new iMac. The exchange was flawless with the exception of Webroot now interfering with my ability to operate my new iMac. About every 30 seconds, Webroot (which now WAS NOT protecting my new iMac) kept interrupting me on my computer regardless of if I was on my wifi or not. I finally had to go through a long process at home to uninstall it.

    I sent an email to their support address. I got a response with what looked like a password, but no link to use it on. I went to their website through an internet search and there is NOTHING there that allows a customer to reinstall their product. Some "support." Thanks Webroot for the lackluster help and your abysmal product for my iMac. I'll be going back to Best Buy to see what other products they can install on my iMac.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello,

    Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.

    Lara - Webroot Community Team

    Staff

    Reviewed Oct. 16, 2018

    I renewed my subscription by buying a new keycode and adding it to my account. Been doing that for years with no issues. But the last time I did that all my saved passwords in the password management got deleted. Apparently 'cause the last keycode didn't get renewed within 45 days and didn't care that I had an active keycode subscription still on the account. I contacted support and their resolution? Disconnect from the internet and export the passwords by downloading and saving it to cvs file... um... "disconnect" from the internet and "download" a file that apparently is empty 'cause they deleted it? Did the laws of physics change or did Webroot hire the dumbest IT people they can find? Thanks, now I have to recover usernames and passwords from hundreds of sites I've accumulated for years.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Travis,

    As a matter of data security and privacy, we only keep passwords for 45 days after the associated keycode expires. You were using a keycode and instead of renewing, purchased another keycode. Because of this, the associated keycode expired, passed 45 days, the data was purged after this. We don't want to keep data around forever, especially sensitive info like that. As for the CSV method, our support team was attempting to help you recover what was lost from your web browser.

    Lara - Webroot Community Team

    Installation & SetupStaff

    Reviewed Oct. 6, 2018

    Wouldn't install on new CP. They told me it was a Trojan virus on my IP address and told me I can't fix it or get a new one but he said I could pay 250 to fix it. He insisted over and over that I should pay 250 otherwise I cannot download Webroot. Well I Googled it and it took 30 secs to get new IP address and voila. I had a new IP and Webroot was able to download. Thanks again shady agent in India.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Trepp,

    Sounds like you spoke with a tech support scammer, see here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Understanding-Tech-Support-Scams/ta-p/319696

    For our real support, we can be reached at 1-866-612-4227 and it doesn't cost anything.

    Lara - Webroot Community Team

    Price

    Reviewed Sept. 20, 2018

    Purchased the $29.99 Webroot AntiVirus then cancelled the auto-renewal on Aug 30, a month before the my subscription ends and not only I was charged for auto-renewal but I was charged for the most expensive subscription at $79.99.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    We are sorry to hear about your experience. If you call our sales team at 1-866-612-4268 they will be happy to get this resolved for you.

    Sincerely, Webroot Community Support Team

    Reviewed Sept. 13, 2018

    Apparently it's time to renew my subscription. Unfortunately, Webroot has locked my computer. I either have to renew or uninstall. Problem is the reviews online say if you uninstall it shuts off your internet and creates other problems. I can't research it any further because it will not allow me to use ANY program or search engine. Very poor marketing gimmick. Makes me lose any trust I may have had in them.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    This is not a practice that we engage in, so there is either something wrong with the installation or another program interfering. We highly recommend that you call our support team at 1-866-612-4227 and they will be happy to assist you and get your machine back to normal.

    Sincerely, Webroot Community Support Team

    Installation & SetupStaff

    Reviewed July 17, 2018

    Yesterday, July 16, 2018, I opened a request to "fix" several attempts to access my password; MISTAKE. I watched, horrified, as my apps and firewall were deleted; Webroot agent Alex entered my screen because my Webroot security "flagged" this as "suspicious activity". To summarize a long frustrating day that followed this agent used his incredible patience with me to repair the damage done by intrusion. PLUS he installed a very thorough security system leaving me with visual instruction on its purpose and use. I am so thankful I had Webroot, this "guard" on my computer and agent Alex ** who worked tirelessly with me. Awesome. Grateful.

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    Installation & SetupEase of Use

    Reviewed July 17, 2018

    I have had Webroot since 2014 and it came with my new computer then thru Best Buy also! I am totally satisfied with this product and would not use any other! Used to use Norton but thought I would give Webroot a try and have used it every year since then! Easy to use and easy to install. Have not had to worry about viruses and attacks! Totally great product and their support is unbeatable! Keep up the good work Webroot!

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    Customer Service

    Reviewed July 4, 2018

    I first dealt with WebRoot many years ago back in 2008 and back then they were a very reputable company. I could count on them to do the right things, to protect my computer. Now it is more of an invasion. After I downloaded the latest version of WebRoot it kept wanting me to open up my phone to its intrusive searches telling me I had all of these problems that needed to be "fixed." The issue and the thing that I could not believe, is that WebRoot had not run one scan, so how could they possibly know that I/my phone had any kind of problem?

    I also keep a second virus protection program on my phone and after seeing what WebRoot reported I ran a scan which by the way is set up to run every hour. The report I received back is that out of 212 files on my phone 212 were reported to be clean and without viruses. This reminds me of when that company that was selling bogus virus protection programs "Cleaner something, and threatened people with the blue screen of death." This is what WebRoot is reminding me of and the path they are taking. It seems to be they have now began to rely on their past reputation to get them into the future. While their development department tries to create something viable, and sustainable that's worthwhile for the company.

    Their problem is they do not have the talent so they are resorting to scare tactics and intimidations like the ones that I received. This scares people into an unnecessary upgrade in which they are forced to pay for, while WebRoot does no actual work. The public they serve is completely unaware that they are being duped. Those of us who do catch on, we delete their programs. I would hope that more of them would report WebRoot to the Consumer Affairs.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Nelson,

    I can assure you that Webroot does still work just as well (if not better) as the version you're referencing in 2008. We are not trying to scare anyone with any information, the tools built into our program are designed to advise and inform. To that extent, what you are describing is still not common, I highly recommend reaching out to our support team so we can investigate further and put your mind at ease (still no additional cost). We can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    Installation & SetupEase of Use

    Reviewed June 21, 2018

    Webroot came with the computer I bought at Best Buy. I typically use McAfee but haven't had any complaints about Webroot and haven't wished once that I had gotten the other one. Webroot is Easy to use and there are not a lot of pop ups. I do not have any viruses and have had the computer almost a year. The icons are easy to use and are nicely designed. Works with my computer nicely. It was super easy to install, just go to the website and type in the code and it works! However, Webroot could put out a weekly summary report showing what they removed and when. That would give a better idea of how it's working. I don't even really know it's there because I barely receive notifications. Nevertheless, I would recommend anyone get this. A friend can even use the code you get.

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    Online & AppStaff

    Reviewed June 21, 2018

    Webroot has software that will automatically scan everything that you already have upon initial installation or originally have. For example any usb sticks, external hard drives, all the drives on your computer, burned CDs it basically can scan everything you own right off the bat. This is a very nice feature because no matter what antivirus you have had before you can already be infected and not know that. The second biggest feature that I like about Webroot Antivirus is that it has a multiple application suite depending on which you get, you can just use it for everything and be done with it. Anti-malware antivirus and I'm pretty sure it detects malicious connections made by programs although I haven't really had to mess with the networking side of things. This means one application does it all at once.

    But it should have a very easy way to turn off and on. I don't need to open the application every time I want to do so. I also don't mind having to pick a time or what not but I would like an easy way to turn the whole thing on and off at the touch of a button. I would also like to be able to exclude a lot easier, a lot of the time whenever something is detected it is automatically quarantined, and you have to open up the app figure out what blocked it, and mark it in an exclusion which is a very tedious task if you have just started using the application recently.

    Other than that, this is a great piece of software. I have actually worked for these guys and it is above almost all of the other available security software out there on the market today from its inception a long time ago. They have a great team of developers, and security experts that are constantly on top of the virus definitions, the block lists for sites, the known malware and probably follow a million other things I dont know even exist out there on the web looking for vulnerabilities. Also tech support is top notch, it was by far the easiest experience possible for the customer. They offer corporate solutions so you do not have to have to do business with a million different companies when it comes to securing your site and all on premise data. It also is very intuitive and constantly monitoring for everything that could be a risk. I highly recommend it.

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    Reviewed June 20, 2018

    Webroot was recommended by my college professor from my A+ class and so far it has served me well. I enjoy the fact that this software does its job and I don't pay anything for it. I am always open to products that are cheap and or free. I have never gotten a virus while using this product. Faster scans would be appreciated though.

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    Customer ServicePriceStaffEase of Use

    Reviewed June 19, 2018

    Webroot AntiVirus is very easy to use and effective. It's also affordable and allows you to put it up to 3 other devices. And I love the extreme clean that it does. It digs down into hidden files and scans and does a full search after it finds the problems it allows you to kill. And still does a full clean afterwards. Customer service is also very friendly and extremely talented. I loved my experience with it. I choose this antivirus over Kaspersky and will continue to use it for a long time.

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    Reviewed June 18, 2018

    Webroot AntiVirus comes with the Geek Squad service, which is great in general as they helped me with computer issues and I have a lot. It also helped me detect malware before they could harm my PC with great damage. However, the looks needs more lively green in it as the green it uses is bland and generic. Overall, my experience with this antivirus software has been very excellent while McAfee has not been good and Norton ended up messing up badly.

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    Price

    Reviewed June 17, 2018

    It's proactive defense against more than just viruses and ability to catch viruses as well. When Webroot AntiVirus first started out, they only protected against spyware and had a firewall but they've become more complete now. However, I don't love the numbers they put up at independent anti-virus review sites. Those numbers need to be improved. Prices are always something that can be decreased as well.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Barnett,

    We believe our prices are very fair for what we offer, and as for the review sites, we have scored quite well on a recent review study done by MRG Effitas: https://www.mrg-effitas.com/wp-content/uploads/2018/06/MRG-Effitas-2018Q1-Online-Banking.pdf.

    Lara - Webroot Community Team

    Sales & Marketing

    Reviewed June 17, 2018

    I like that while I had this antivirus software, I had fewer pop-up ads and no issues with viruses, whether high or low risk, getting through the software. I also like that I could rely on the software and it was not necessary for me to think about it unless I received an alert, which actually never happened, since Webroot apparently caught everything that came up. And as long as I don't have any issues I am happy with the product. This product satisfied that requirement and I have no complaints. Overall, I had a good experience with this product, which was recommended to me by the Geek Squad at Best Buy. Although I don't have that computer any longer, I would be willing to use Webroot again when I get my replacement.

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    Installation & Setup

    Reviewed June 16, 2018

    McAfee causes viruses as I have just bought a new Dell laptop at Sam's Club and one of the first things the tech told my husband and myself was to uninstall the McAfee. On the other hand, Webroot AntiVirus gives great protection and would recommend to anyone who uses a computer on a regular basis. Anyone can install the virus protection and feel reassured to have great success with it, with no complaints and is reasonably cheap. However, it would be nice if it would protect against trojan viruses which seem to be roaming the computer world.

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    Installation & SetupPricePunctuality & SpeedEase of Use

    Reviewed June 16, 2018

    Webroot AntiVirus has good online info and download. It has many good features to protect a computer. It really helps to make America great again. It is a good product and scans efficiently although deep scans could be faster. It takes forever sometimes. Still, it is easy to use and works good. It is also available in CD and is easy to install. The price was the cheapest on the shelf at the local Walmart located in the town over. And I like the name of product. Also, the quality is good for the overall price.

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    Sales & MarketingPunctuality & Speed

    Reviewed June 15, 2018

    Webroot AntiVirus was advertised as one of the best, and so far my computer works very well. This product delivers and does not disappoint. It is simple and fast, and very efficient with keeping my computer clean of viruses. It is the best product for me. I would recommend this product to my friends and family and I will continue to use as a loyal customer.

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    Reviewed June 15, 2018

    It was recommended by a Best Buy salesman when I purchased my mother's Sony VAIO laptop. Webroot had a low local imprint on the computer meaning the software itself did not take too much space on the computer. The software was always up to date using cloud technologies to update virus definitions. On the other hand, I wish they'd make a basic version that is free and comparable to Avast's free version. Avast provides completely free decent protection while Webroot charges for the continual use of its product. But the overall experience was good and simple.

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    PricePunctuality & Speed

    Reviewed June 14, 2018

    Webroot AntiVirus did the job that it said it would - detected and removed threats. Scans were very quick and just took a few minutes. Cost was minimal for me as my son had a multi-device license. I liked the software. However, my pc at the time that I used Webroot ran slower and I was never able to get it to run faster. Pc tended to freeze up and had to be shut down and restarted.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Marion,

    This could very well be a hardware related issue, however I would still recommend reaching out to our support team so that we can see if there is anything we can do to remedy the issue. We can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    PriceEase of Use

    Reviewed June 14, 2018

    The software was too easy to use, and offer different types of design. Also, the software offer me the opportunity to fight off virus. However, I would want to change the price and offer it free to use not on a trial basis. If they offer at a lower price then more people might be able to afford it. Still, my overall experience was very good and interesting.

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    Price

    Reviewed June 14, 2018

    It is very effective and provides strong protection against many viruses that are out there that could pose as serious threat to the breath of my computer. I tried others and they did not seem to clean my computer good enough so I choose Webroot so I think it was a good choice. But it should not be so expensive and scans could go faster then I would be happier.

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    Coverage

    Reviewed June 13, 2018

    Webroot does not require a lot of maintenance for it to run properly. It scans and does not interrupt anything I am trying to do on my computer. When it needs to be renewed, it notifies me quickly, so my anti-virus protection does not lapse. I have used it for years and have never had a problem with it. I chose this software because of how simple it is to use. There were only a few different types of coverage, so it was easy for me to choose which one I needed for my computer.

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    Coverage

    Reviewed June 13, 2018

    I purchased a new computer and I agreed to give the software a try and have had no issues since I purchased the computer and renewing my monthly coverage. The software has proven it is good and trustworthy over other software programs that did not do what they say they were going to do. The features I like about the software are the quick scans that are conducted at a fast thorough pace and the devices I can have connected to the software.

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    Customer ServicePriceStaffEase of Use

    Reviewed June 12, 2018

    Webroot AntiVirus was recommended by an IT person and I have used it ever since without issue. Works well on all computers. Easy to use even for my parents in their nineties. It's effective and affordable. They're helpful, quick to respond when have a question and able to explain so I can understand. However, can only use on 5 computers otherwise have to purchase another license, would like the license to last for the life of the computer so don't have to renew all the time. Also, would like it to be more affordable. And I wish I didn't have to have any software but definitely need one in this day and age. Nevertheless, I have recommended it to others too and all who I know that use it like it.

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    Price

    Reviewed June 12, 2018

    Webroot was recommended by a girl who worked at Walmart whose bf was a software programmer. It is good for users who use the internet a lot. It does automatic scans which is good because I'd forget otherwise. They rarely bother me until it's time to renew. I have used this for several yrs and I keep renewing it. I usually renew one yr at a time. There are usually specials when it comes time for me to renew that I will gladly take advantage of. They could always come down on the price some though. Otherwise it's actually worth the price. I feel secure.

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    Reviewed June 11, 2018

    I use Webroot because it's provided by Best Buy's Geek Squad. They are responsible for making sure my computer stays protected so I am confident that Webroot's the best and that it will take care of any problems! I purchased the protection agreement when I bought my most recent computer from BB. I like that Webroot scans my computer in the wee hours of the morning on a regular basis to be sure there's nothing wrong. It also scans when there appears to be something suspicious.

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    PriceEase of Use

    Reviewed June 11, 2018

    Webroot has fairly good reviews, though I was a bit nervous about its Cloud involvement. Sometimes, I'm not sure what is going on unless I click on it. Also, there is a feature that may interfere with my FF browser, but I'm not sure if it does, or not. But overall, Webroot has worked out pretty well. It doesn't require much memory, and it runs seamlessly in the background. It is a good Antivirus program, and it's easy to use. It is also fairly inexpensive, and does not include bloatware.

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    Installation & Setup

    Reviewed June 10, 2018

    My experience has been quite positive with the Webroot antivirus software. It was the number one recommendation given to me by Best Buy's Geek Squad. This is the 2nd computer that I've used this software, and, to date, there have not been any problems. I like the Webroot antivirus software because it ease to install and I also like its seemingly non present state that jumps to life if any kind of threat arises. It quickly posts a notice and begins to perform a threat removal.

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    PricePunctuality & Speed

    Reviewed June 10, 2018

    It's affordable and efficient for the price. I also like that it scans constantly in the background. It warns me about all the issues that a website can cause and do to my computer. I also feel that this is one of the best programs I've used besides Norton antivirus. I also like how fast it scans and the removal of threat time is also quick.

    Webroot AntiVirus is a product I'd definitely recommend to others and I foresee being a app that everyone will talk about. I like that this is the supported brand recommended by Geek Squad when you first buy a computer and have them help you set it up. I will continue to use this service as long as I have a computer and would be highly upset if it were to ever not be available no more. I've had it now for over a year and I'm highly satisfied and would not consider going back to the other programs I was using before. I love this program and I see this antivirus being under the top 5 list.

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    Ease of Use

    Reviewed June 9, 2018

    I purchased this system after my former anti-virus system, McAfee allowed my computer to be compromised and my hard drive was destroyed. When I went to the Geek Squad, they recommended I change to Webroot. This antivirus is easy to use. It is set up to monitor my computer on a regular basis. The Webroot system is reasonably priced and very efficient. It is the best protection on the market. It works very well and has protected my computer from the various viruses which plague the internet.

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    Price

    Reviewed June 9, 2018

    Webroot is unique and efficient. I like that it is innovative with the very newest software, effectively scans for all virus, and very high quality for the price paid for the product. It works great at what it is intended for.

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    Installation & SetupProcess

    Reviewed June 8, 2018

    Upon purchase of the computer the Webroot virus protection was part of the package. The program was easy to install and did its job. We had no issues with the way it functioned and I liked that I could have help online to fix problems. But the understanding and questions about the program could be a little more in untech language. Also, Webroot could be offering more promos.

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    Punctuality & Speed

    Reviewed June 8, 2018

    I like that it really help with the software. It's easy, fast and the best so far. My kids, family and friends love it. But it really don't protect against all virus and need a little more work and choices. Never heard of this product until it pop up and that was at least once. This would be the next to the last product I will try. It's OK but not the best. Add features to this app can help a lot.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Tameka,

    Webroot does feature a lot of great features, we're more than happy to work with you and demo everything you can do with our program. Furthermore, it is very uncommon that Webroot would miss an infection, if you ever feel that this is the case, please reach out to us so that we can make sure everything is setup correctly. We can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    Reviewed June 7, 2018

    I had received it for free when I bought the computer new about 2 years prior but it expired and they wanted money to renew it. It was pretty high and I could not afford it, so I switched to Windows Defender for free.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Michael,

    Our Threat Researchers and Advanced Malware Removal Technicians are some of the best in the industry and Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for.   We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online!

    Lara - Webroot Community Team

    Price

    Reviewed June 7, 2018

    This is my first time using the software and it does a good job protecting me from any attacks. I chose this software because it was the better price compared to others. And for the price I paid it was well worth it. It has a malware protection and it protects me from malicious websites and files aimed at stealing my information. But Webroot could still do a better job given that it does not detect all malicious websites and files. So I have a second software that is free installed on my computer to detect what my realtime software does not detect.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Reginald,

    It is abnormal for Webroot to not detect any form of malicious website, if you would please reach out to our support team so we can make sure this is either fixed or understood further.

    Lara - Webroot Community Team

    CoverageStaff

    Reviewed June 7, 2018

    Webroot AntiVirus was included with my new Lenovo laptop and the Best Buy guy said it was sufficient for my needs and a good product. I trusted him as a professional to make sure I was covered. So far, I have never had any trouble with it. It is easy, efficient and free for 1 year.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Judith,

    If you have found success with using Webroot, might I ask what we can do to earn 5 stars from you?

    Lara - Webroot Community Team

    Installation & Setup

    Reviewed June 6, 2018

    My experience with the Webroot AntiVirus software was very satisfactory. I was really blown away by how well it did its job in protected my computer from viruses and potential malware or ransomware. I felt like I was getting top dollar security. I like how easy Webroot AntiVirus was to setup. It was a cinch not complicated like some other anti viruses software I had used in the past where you had to do a ton of things beforehand just to install the anti virus software on your computer. Webroot has made it very easy that a computer novice could install this anti virus software with little to no assistance needed. Webroot is very efficient in the way it targets viruses and get rid of them. I was blown away at how fast it would target something suspicious on my computer and ask me if I would like to get rid of it. It was like my own personal bodyguard but for my computer.

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    Online & App

    Reviewed June 6, 2018

    My dad suggested Webroot secure anywhere because of the cross platform antivirus protection. It not only protected from viruses but also spyware and malware. I love that you can put it on multiple cross platform devices such as computers tablets and even android and Apple phones. But best of all it catches all the viruses coming in. However, I dislike that everyday a popup comes up asking me to upgrade and that after I upgrade it tells me how long I have till I need to upgrade again.

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    Reviewed June 6, 2018

    I love that I don't have to do anything. Webroot Secure Anywhere, updates itself, monitors all the computers and devices in my home, it stops all virus attacks automatically and I've never had a problem, even though I'm on the internet all day every day. Other products I have tried drove me crazy updating and scanning and Webroot is the best.

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    Reviewed June 5, 2018

    This antivirus software is what came with my laptop purchase. I liked it better than when I had Norton antivirus, so I continued to renew my subscription with Webroot. I like that it ran automatic scans and notified me immediately of anything that was detected that might be questionable. It also always showed when the last scan was run in my taskbar. But offering a discount to repeat customer renewals would help.

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    Installation & Setup

    Reviewed June 5, 2018

    I like that I don't have to think about the sites that I go to because Webroot will protect me from any threat. If there is a threat, Webroot always catches it and protects my computer. My overall experience has been very good. I chose this software over the others because it was a better deal and I still got the same amount of protection. It is very user friendly too. In fact, I installed it and forgot about it. It was that easy.

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    Installation & Setup

    Reviewed June 4, 2018

    I had to get a new computer because the anti virus I had previously did not stop my computer from getting infected and it shut down. I was very angry. But now I'm satisfied. I chose Webroot when I bought my computer and it was easy to install. It lets me know if there is a suspicion of a site not being safe. I have not had a security issue since I started using it. But may be if the price was lower, that would be nice.

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    Ease of Use

    Reviewed June 4, 2018

    I like that Webroot AntiVirus uses less resources than many other brands. It is also fully customization so that I can set it up how I like it. The menu is easy to navigate and it catches pretty much all forms of viruses. However, I dislike the number of popups that it creates. I would like the ability to turn them off so that I don't get annoyed. Overall my experience with this antivirus software is positive. It is easy to use and understand. I chose it because it came as a free trial and I liked it after I tried it. I have recommended this software to friends and family.

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    Price

    Reviewed June 3, 2018

    Malicious items have on occasion gotten through and caused issues on my machine but the issues weren’t difficult to fix and we were able to do them ourselves at home. Webroot is better than most antivirus software that is available. Also the price is reasonable enough to make any issues worth it. I like that it does what it claims and catches most malicious issues with viruses. Overall it’s a good antivirus software and I would recommend this to others as my 1st choice for accuracy and affordability.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Sabrina,

    If you ever feel that something malicious has gotten past Webroot, please reach out to our support team so that we can make sure you have the correct settings enabled. They can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    Online & App

    Reviewed June 3, 2018

    Webroot was very good at sussing out spyware and attempted browser hijacks - which are the most annoying, and how many malware programs (like spambots and even ransomware) then get into your computer. I don't like the trend in current software to make all the UI look like it's a tablet app. The majority of us don't have touchscreen computers. Microsoft wants you to design that way but hey, information density is KING. Give me resizeable windows and the abilty to see lots of data on screen at once without wasted whitespace. I last used this AV in 2015. I found others to be superior. My current antivirus is Avira. Webroot was good, but then something better came along. I always look at the antivirus testing websites and then pick one from the top 3 or 4 that have the best multi computer license price.

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    Price

    Reviewed June 2, 2018

    It was offered through Best Buy and I have Geek Squad protection. This is a great tool to have and protects your computer completely. This antivirus software is a great addition to my protection. This software works really well but I would improve the length of time you get it. Nevertheless, the price is a great feature and it is very affordable to the average consumer.

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    Ease of Use

    Reviewed June 2, 2018

    Updates given frequently without major disruption while I am on the computer. It finds threats and takes care of them. It gave me peace of mind without having to do a lot of work to keep the computer virus free. I was very satisfied with the product. It did what was required when it was required. It kept my computer safe to use and I did not find it difficult to use.

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    Customer ServiceStaff

    Reviewed June 1, 2018

    The store where we buy our products offer Webroot AntiVirus and we can take the products to the store with any problems. The software itself is pretty cool. Webroot tells me if I am having any problems downloading a program and if it’s going to cause me any issues. I like the tech support and how it alerts me with problems immediately. The tech support is 24 hours a day and they solve most of our problems. If they don't, they send it off for us so that it can be fixed. They also help us by phone or online teleconference. I consider them very efficient and knowledgeable. But sometimes you have to wait online for a while before you get helped. The face they put on is the face they give. When you take into the store, one may run into a problem of the salesperson not being able to fix your issue. However, there someone else there who can.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffReliabilityProcess

    Reviewed June 1, 2018

    This was recommended by Best Buy when I purchased my laptop. The associate explained to me the differences with other anti virus programs. The Geek Squad is knowledgeable and the support is for more than the anti virus program. I am comfortable with computers but by no means an expert. They helped me to understand the program and the benefits. Webroot works easily. It has been easy to download, install, use, and understand. The updates are automatic and the program explains what it is doing and why. Webroot has been reliable for me and it has stopped several viruses. It does not slow down my computer and I like that it prompts me for renewal.The chat option with the customer service is new for me but I have found it surprisingly helpful.

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    Installation & Setup

    Reviewed May 31, 2018

    Webroot AntiVirus was recommended by a friend and I have been very happy with it. It was easy to install on multiple devices and I haven't had a virus issue since then. It runs efficiently and seamlessly in the background and I feel safer browsing the web. But I would like it to do a system scan automatically more often, at least four times a day. Also, I would like to have a better discount for being a repeat customer. Overall, I'm quite satisfied with Webroot AntiVirus.

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    Reviewed May 31, 2018

    Webroot AntiVirus is simple and secure. My husband trusts the software and I like that it is possible to manually check for viruses and other spyware, etc if my pc starts to become sluggish or show other signs it may have come down with a virus. However, the checks for viruses seemed to take a while. I understand it takes time to go through a lot of files, but it's hard to wait anxiously, especially if it's possibly a financial security I'm worried about.

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    Reviewed May 30, 2018

    I had no real knowledge of the product and my only concern was to try to keep my computer and the information it contains protected. McAfee is the product name that was most recognizable but price is generally the driver for me when it comes to making such purchases. However, the product irritated me most were the scans that seem to be really time consuming. I would preferred this to occur behind the scenes when the computer was not in use.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Cassandra,

    It is certainly not normal for Webroot scans to take a long time, our average scan time is about 2 minutes. I highly encourage you to reach out to our support team to insure that everything is set up correctly. They can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    Punctuality & Speed

    Reviewed May 30, 2018

    Webroot AntiVirus was incredibly fast and thorough. It found a few infected files and removed them instantaneously. I liked that it did not have popups all the time like some others that I have used. It was given to me at a discount when I bought my new computer. So far, it was great! It was much less annoying with pop ups like some others can be. Also, when I purchased, I was able to use the same license for two different computers, so that was awesome. But there was a file that was not detected the first time and I had to have fixed. Other than that, it should run all the time. It is very effective.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 30, 2018

    The employee at Best Buy strongly recommended Webroot AntiVirus. I trusted him to make a good recommendation, and so I followed his opinion rather than going with a brand whose name I was familiar with. Webroot AntiVirus was the cheapest in its category. It can detect a virus/malware as soon as it is downloaded to the computer, and then removes it and rescans the computer. It also scans every day at certain times. I don't even know it's at work as it is so fast and quiet. I have to call Geek Squad from time to time though because it doesn't control malware very well but it seems to have done a good job thus far. I've never lost any data.

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    Installation & SetupProcess

    Reviewed May 29, 2018

    It was easy to install with easy to follow instructions which are step by step upon loading the disk into the optical character reader. I chose this software because of expert evaluated recommendations as compared to several other programs that are also available. It also has variable reset ad scanning options, once set, allow you to continue to work while it is scanning in the background which is very helpful during your day. Webroot provides a comprehensive anti-virus software program that routinely scans your hard drive. By continually scanning your hard drive for obscure or maliceware type files it continually sweeps for viruses and malware to protect your system and computer. It is a very good software program for protection and viruses. The Webroot software is continually updated with new and recently discovered viruses and malware to ensure the software is up to date and current.

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    Installation & SetupPriceOnline & App

    Reviewed May 28, 2018

    It was easy to install and use on my computer and other devices that I had connected to the software on the website and everything else that I had used for it. It's fine just the way it is because it's already a good software program with good features. The price was good at the value of it as well. Overall, it was a very good experience.

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    Customer Service

    Reviewed May 27, 2018

    It is a great experience that I have with my antivirus software as it helps me to prevent viruses that I can get with any web that I am opening. It makes me feel more secure that I am protected. I am also confident that it will help me get prevent with identity theft. I trust their product as they're made with a quality and I can also contact the customer service from where I bought it. I am content and happy with Webroot AntiVirus.

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    Reviewed May 27, 2018

    The Webroot AntiVirus came with the computer. I like the way it warns me about getting into dangerous sites, and blocks me from getting into certain others. I like that it is associated with Best Buy and Geek Squad. However, I would like stronger anti virus features. I once took the computer in to be cleaned and they found quite a lot of viruses on my computer. I know it can't catch all viruses but still it could be better.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Marlene,

    It is very likely that the "viruses" they found were in fact cookies, as Webroot does not remove those by default, and they are in fact not a form of malware. In the future, please refer to our support team so we can insure that everything is set up correctly. We can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    Price

    Reviewed May 26, 2018

    I have used Webroot for over one year and renewed the contract online. It was recommended by, and originally purchased at, Best Buy after they fixed my computer following a hack. Since they work on computers all the time, I trusted their recommendation, and I'm very pleased that I did. The price is reasonable (i.e. within my budget) and I am very satisfied with the product. I use my computer for word processing, ordering supplies for hobbies, emailing, and searching the internet and I have been alerted to some potential problems.

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    PricePunctuality & Speed

    Reviewed May 26, 2018

    Webroot does an excellent job. I like that it is very light on my computer and doesn't slow it down. It routinely scans my computer to keep me safe. I've had 3 computers and on each one I've gone with Webroot. The price is excellent, and it's only a yearly charge.

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    PriceEase of Use

    Reviewed May 25, 2018

    The Webroot software cleans my computer very good and it is the best in cleaning a computer. That is why I use Webroot software for my computer. And it's at a good price where it is affordable for lot of people. I like to use it every day to keep viruses from getting on my computer and it is easy to use.

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    Reviewed May 25, 2018

    My overall experience with Webroot was a positive one. It's easy to scan when you are looking for a virus. Was able to find some and remove them easily. Renewing took me just a bit then it keep popping up after I paid that I need to buy again. Other than that Webroot has been very very useful to me and helped protect my computer.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Sabrina,

    Generally there is no delay in Webroot recognizing a renewal, if you encounter this again in the future, please reach out to us so we can administer the renewal for you and make sure everything is set up correctly. We can be reached at 1-866-612-4268.

    Lara - Webroot Community Team

    Price

    Reviewed May 24, 2018

    I like having the extra protection on my computers. You can scan and clean computer all in one click. You can optimize your system. And you can defrag your system all on same software. It monitors computer and looks for possible viruses and malware. I run sites I have used for many years and on updates to Webroot it all of a sudden says my work site is dangerous, along with many of my normal sites. It should be a lot cheaper in price though. Saying there are free software sites I can upgrade for $20. McAfee, Norton, Webroot and other programs like this should be around same price range, not $70 - 100.

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    Installation & SetupPriceEase of Use

    Reviewed May 24, 2018

    I chose Webroot AntiVirus for the price and reputation and it works great. It was easy to install and run on all of my machines with easy to use functions and auto-running scans. There is a low profile on my resources. The software does not take up much space on my hard drive. But the subscription service renewal process could be updated so there is an automatic renewal. Nevertheless, my overall experience with the software was positive.

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    Process

    Reviewed May 23, 2018

    The Geek Squad said to choose it so I did. The fire wall is one of the best I have ever had on my computer, and I have gone through many different programs, I also like that it gives me a running tab of how many more days I have till I have to renew it. It's a great program that keeps out the bad stuff and only lets in the good. I have never had any problems with it in the many years I have used it. It's a perfect program and I would recommend it to anyone who needs it for their computer.

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    Installation & Setup

    Reviewed May 22, 2018

    I have had an overall good experience with Webroot AntiVirus. I used it a lot at school and a friend told me that it worked really well for him, so that's what got me to install it in the first place. I like Webroot AntiVirus because it was easy to install and was successfully able to keep my computer free of viruses without slowing it down significantly. But I would make it cost less money or offer a free version with only the necessary features included because I really don't need that much protection when I am using my computer.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Hannah,

    If you are looking for a lower cost version of our AntiVirus, I highly recommend purchasing the core AntiVirus product as opposed to the Internet Security Plus or Internet Security Complete. The core AntiVirus does not include anything other than the necessary features, as you have mentioned.

    Lara - Webroot Community Team

    Reviewed May 21, 2018

    I had heard about Webroot in Best Buy, but I was sold on MacAfee. Webroot was suggested to me by the computer expert that repaired my computer as a better alternative, so I chose it for my computer. Webroot AntiVirus protects my computer from virus intrusions and malware. I like it because it does not enter into my life and I don't have to deal with it. Once you upload the software you never have a virus problem again.

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    Staff

    Reviewed May 20, 2018

    We had McAfee first which was alright but I remember it would pop up a lot. The Best Buy employee told me to try Webroot AntiVirus and it was really great. I like that it does automatic scanning and deletes threats for you. I also liked that it blocked unsafe sites and that it wasn't intrusive or always popping up. But sometimes it would block a site that is safe. It blocked Yahoo once and maybe a few other popular sites. But other than that I have had no problems with Webroot AntiVirus and would buy again.

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    Price

    Reviewed May 19, 2018

    I was at the store one day and several technology sales associates recommended it to me. I have had nothing but good experiences with Webroot AntiVirus. It is incredibly easy to understand and run on my computer. And I like software features which are not overly complicated but still do their job. It has kept my computer virus free and is incredibly affordable. But I would like this software even more if it offered an even wider variety of scans, and if it had a way to set up computer antivirus scans at certain set scans during the week so I know exactly what is happening when it is happening.

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    Installation & SetupPrice

    Reviewed May 18, 2018

    Webroot AntiVirus was recommended to us by someone we trust. So far we are happy since our computer has remained protected. We had a negative experience with another company that did not protect our computer from getting a damaging virus. We knew we wanted to go with a different software this time and we didn't want to take that chance again.

    There are many choices out there and we felt Webroot offered the most protection for the price. I have been happy with the choice to go with them. It is a trusted company and had good reviews. It was easy to install and has done a great job keeping our computer secure and safe. I like the peace of mind that my computer is protected. However, I would like notifications of viruses out there so we are aware of any potential problems. If we know of the warning signs of any issues we may be able to avoid a damaging issue with our computer. This could come in an email format so that it can be read other than an alert popping up on the computer which might be scary.

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    Reviewed May 17, 2018

    We have used other antivirus websites in the past, but feel Webroot AntiVirus is the best to use... it gives you warnings beforehand and does the daily scans and updates like clockwork. It lets me know immediately if I have entered an unprotected website and tells me to get out of it immediately. Other antivirus protectors do not go to that extreme in my opinion. While others may be as good, I am extremely happy with Webroot and would be very disappointed if they were no longer around.

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    PriceStaffReliability

    Reviewed May 9, 2018

    Somehow I got two accounts and noticed I was paying twice. I called in. I found no phone number on the web page, no surprise for cheap companies these days. The number is available on the web Google search. I finally got that issue fixed. Then the next day a pop-up appears right across my coding editor that I need to set-up Webroot, new access code requirement I think. A bit put-out because I was setting up a multiplayer game on Unity3D, I clicked the pop-up and it did a error. "Can't find website". Now I'm mad. I call Webroot and the tech remotely hooked-up and said I needed maintenance on my computer and it would cost $200, that's funny, this is the only problem I have.

    How is this my computers fault. When I refused and said it's a Webroot malfunction, he offered to fix it for $120. I said no. I am a truthful person, I have had one virus get through in four or five years. Webroot got it before damage was done. But now they are using people from India who speak English poorly, talking on a defective popping mic, was too much. This is not tech. support, it is torture. When my renewal comes up, it won't be with Webroot. Webroot gets an F for failure on customer support issues. They were better five years ago.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hello Pete,

    There is a phone number on our website, it's listed here: https://www.webroot.com/us/en/support/contact.Our tech support does not cost anything, in fact, they don't have the ability to process transactions. I'm very confident that you spoke with a group impersonating Webroot as a scam. Please note that our official support number is the one listed on the page I linked.

    I highly encourage you to reach out to us directly, and only reference the numbers listed on our official page, as tech support scammers are everywhere in search engines. I understand the frustration you've been having, but please understand that their actions do not represent Webroot's actual support team. The direct number for our tech support is 1-866-612-4227.

    Lara - Webroot Community Team

    Reviewed April 27, 2018

    After installing Webroot AntiVirus I have had PUP infections constantly. Never had this before with Trend Micro Antivirus. I have since installed Malwarebytes and it removed 12 PUP files. It also warned me of fraud sites which never had happened before. Webroot is not what they claim to be.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hi Andrew,

    Sorry to hear you experienced that, however I highly recommend reaching out to our support if you should ever encounter a virus. This likely means that Webroot isn't setup correctly or something else is going on. Our support team can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    PricePunctuality & Speed

    Reviewed April 23, 2018

    Webroot is low cost and the impact on my computer running is very little. This is a key factor picking this product. There are many programs out there that are way bulky and slow your system down. I chose this application because it seemed very streamline and did not impact the operating system. But, they try to keep selling or pushing programs I do not want or need. I hate pop up unless there is an issue. Overall, I am okay with Webroot but when it expires I most likely will be looking for better apps and fast ones. It’s very important for anti-virus programs to stay updated and sometimes it does not a hundred percent clear that this has been updated.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hi Kevin,

    Happy to hear that you're happy with Webroot's performance, and as for the pop-ups from the program, we highly value your feedback and I will direct this to the people that need to hear it. Thank you for taking the time to write this review!

    Lara - Webroot Community Team

    Reviewed April 22, 2018

    I get the Webroot AntiVirus as part of my Geek Squad so not only do I get virus protection but repairs with my purchase. This makes it easy to protect my computer while I visit various web sites especially the many surveys that I do. Because of the addition of Geek Squad there is nothing I need in for this antivirus software. But I would like to understand how these anti virus software works and what else I can do to protect my computer. I know very little about antivirus software except that you need to have it to protect your computer. For me the best thing is not only is a great antivirus software it comes with Geek Squad so you can call them to fix any problems.

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    Customer ServiceStaff

    Reviewed April 21, 2018

    Webroot AntiVirus was the best one by all the media at that point in time. I also trust the FixMeStick or what it's called was created by a college student for his Mom. That right there indicates to me that he is ethical and will deliver on removing the bad stuff. But it's been a while since I used any of them mentioned. I quit using it because I felt that it was slowing down my laptop as well as I didn't feel that it ever found anything, but other sites did. I would love to try the FixMeStick and I prefer the idea of removing it physically is better than it going to where? Space? Don't allow it to slow down the device and have better CSP-ones that live in the USA so that communication is easier. I am one that will ask where they are located. If overseas, I politely request that they transfer me to an USA CSR. Only once did a guy start verbally assaulting me via the phone.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hi Richmond,

    We generally prefer folks to review us based on our product's performance as opposed to this "FixMeStick" you are referring to. If you are suggesting that Webroot was slowing down your computer, then I highly suggest you work with our direct customer support team, based entirely here in Broomfield, CO. We can be reached at 1-866-612-4227. It is highly unlikely Webroot is impacting your system's performance, so if you can reach out to us we will be more than happy to look into it and verify.

    Lara - Webroot Community Team

    Installation & SetupPrice

    Reviewed April 18, 2018

    My software experience with Webroot was effortless. I chose this software due to a promo with buying a computer. I didn't have to do a lot to install the software as Webroot installs itself when entering the product key on a website. It's very light on computer use. I like the product package design and color scheme. But they could make it more effective and less expensive on a yearly basis. I try to avoid buying antivirus software when possible because it's so expensive. Also I am unsure how effective the software is because the product doesn't have any clear statements.

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    Installation & SetupPriceReliability

    Reviewed April 17, 2018

    The Webroot AntiVirus does the best job of scanning out the viruses. It was first installed by my son in law as he always used it and had very good results. It was very reliable and there were very few problems that I ever experienced when something questionable has come through. But as soon as I detected a problem I would contact them and they would immediately fix the problem. And although it is a little expensive, I would certainly recommend it to others who are looking for a good program. I was very satisfied with the Webroot AntiVirus.

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    Price

    Reviewed April 16, 2018

    I downloaded Webroot AntiVirus and it has been protecting my computer. It was also easy to renew when it came up after a year. However I do wish that it did not cost as much for a yearly subscription.

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    Customer Service

    Reviewed April 15, 2018

    At the time I subscribed, it was the best on the market. I've had the same software for years. They've always helped when I had an issue, great customer service. The software is fine the way it is. I expect it to do its job and I shouldn't worry about it.

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    Installation & Setup

    Reviewed April 14, 2018

    Webroot AntiVirus was recommended to me by a computer geek friend. Downloaded easily. I am not too computer savvy and Webroot has worked well as installed. The code allowed me to put it on all my devices without having to buy multiple discs. Online purchase always easy access.

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    PricePunctuality & SpeedEase of Use

    Reviewed April 13, 2018

    Webroot AntiVirus is quite inexpensive and very effective. The dashboard was intuitive and easy to operate. It cleaned virus from my hard drive quickly and thoroughly. It took only ten minutes to eradicate the infected files. However, downloads could go faster. They took several minutes over a digital subscriber line and sometimes took nearly half an hour to update the software. It also took three tries to get everything updated. Nevertheless, Webroot AntiVirus is an affordable solution to a virus issue I was having with Windows 8. Once the software was updated it cleaned the virus from my drive and deleted all affected files.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hi Carol,

    Thank you for taking the time to write this review, and please feel free to reach out to us in the future if you should ever have any difficulties. We can be reached here: http://wbrt.io/eyqx or 1-866-612-4227.

    Lara - Webroot Community Team

    Reviewed April 12, 2018

    I get this software as an incentive to have a account with Ally Bank and it's completely free. They don’t make you have large deposits either. This saves me at least $70 per year over Norton. Also, the software offers decent protection. I do not generally visit risky sites anyways so it works out. I have no complaints with their software unless it was to say it blocked a virus occasionally or show that it was updating from time to time and sometimes I wonder if it’s on.

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    Online & AppProcess

    Reviewed April 11, 2018

    The program is great and I like everything about it. It has worked good for me so I have had no problems with it or learning how to use it and the scans. My dad chose the Webroot AntiVirus and told me it was a good one to use and it made sure all the virus and threats were not on the computer and the experience has just been amazing also with how the app is set up and how the button are set up. Everything is right there so it's not hard to find the right scan that you need to use. The scan that you need to get done are organized by what you want to scan on the computer.

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    Price

    Reviewed April 8, 2018

    I am still using Webroot AntiVirus and my overall experience is great... it works!!! It's a solid program for a very reasonable price. It keeps my computer clean and safe from viruses and it warns me it I try to go to an unsafe site.

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    Customer ServiceStaffProcess

    Reviewed April 6, 2018

    When I call them on the phone they are very nice and very helpful to me. Their software program works very well and have had no issues so far. Their program keeps your computer secure and protected. I would recommend this company to anyone.

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    Sales & MarketingReliability

    Reviewed April 4, 2018

    I downloaded Webroot and installed it (with a free 14-day trial). I set it up and started to use it. Then I needed to sign back into the website (which requires a password and a PIN). The site wouldn't take my password and locked me out. I got an error message and sent it to support because it wouldn't let me change my password to get in. "Support" would just keep sending me the same password to use to log in and that password didn't work either, ever, locking me out. THEN I see a charge in my bank for my "free" service. So 3 days into my attempt to use Webroot I had to contact "support" to tell them if they couldn't get me into my account today and return my money ASAP I would be leaving immediately.

    They ignored that message for 2 days and only apologized, no help to get access to the site or a refund. I cancelled the service immediately because the replies throughout just gave me the feeling this was a scam and when they charged my account 11 days early I knew it was a scam. Now every day I get a request from my system from Webroot Installer to make changes to my hard drive. I say no and then hunt for that installer software on my computer. It isn't there anywhere. I am a super techie and if it were hidden I would find it so NOW Webroot has given me a special little virus to deal with.

    I will have to reset my computer to factory settings tonight and see if that takes care of this dribble left on my system by this very, very, unprofessional SPAM, virus spreading company. BTW, had to dispute the charge to my account because Webroot refused to refund even though they have a, what is it, 60-day guarantee! Stay away from this fraudulent scamming company and their virus spreading software!!!! I am now using Bitdefender and having not one issue so far and my free trial is actually FREE!!!!

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thank you for your feedback, and I am sorry to hear that you had such a difficult time getting your account up and running. If you should ever wish to discuss it with one of tech support agents (to completely remove Webroot from your system) then please reach out to us at 1-866-612-4227.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 29, 2018

    I have confidence knowing that help is just a click or phone call away. In the past I have contacted Webroot for the removal of a threat. They were able to solve the problem I had in just a short time.

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    Verified purchase

    Reviewed March 27, 2018

    I have been in the computer industry for 30. I have rarely seen a program as well written with footprint as small. It just works and works very well. I have installed it on 3 separate networks and I have yet to have do a forced removal of any virus or malware in 5 years of use.

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    Verified purchase
    Price

    Reviewed March 27, 2018

    I have tried ALL of the mainline Security Services and NONE come CLOSE to WEBROOT... I NEVER have to worry about getting a virus nor malware. Also WEBROOT is VERY affordable... Simply the VERY BEST at ANY PRICE!!!

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    Coverage

    Reviewed March 26, 2018

    Webroot is a very affordable software, it can cover multiple computers, is easy to use. And it works a lot better than the Norton software I have previously used. Webroot was fairly priced for the amount of computers it covered and consistently found viruses Norton missed. So I wanted to get rid of Norton because it keep missing viruses that would get on my computer. I have enjoyed the Webroot software very much. It is a very useful and helpful software and I would buy again.

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    Verified purchase
    Price

    Reviewed March 26, 2018

    This software has been a very good protection against intrusion and very easy to implement. I would recommend this software to all who want full security in this day and age. The cost is also very nice and well within the cost of other software packages.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thanks so much! We really appreciate your feedback and recommendation.

    Sincerely, Webroot Community Support Team

    Verified purchase

    Reviewed March 26, 2018

    I have been using Webroot for over a year and have found it to be an excellent product. I will recommend it with no hesitation whatsoever. You obviously get your money's worth with Webroot, I am very happy with them.

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    Verified purchase

    Reviewed March 25, 2018

    Excellent AV - small footprint - does not slow down older HP desktop using Win10 AMB 4Core 2.8Ghz, 9 Gb Ram - no annoying pop-ups - worked well for 2 + years. Have used MANY Av's both paid and free, and Webroot is the best, so far.

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    Verified purchase

    Reviewed March 25, 2018

    This is my 2nd year with Webroot, and I have nothing but praise for this company. Auto scanning is so worried free. I have both of my systems hooked up, and I can stream with ease. The best. I recommend.

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    Verified purchase
    Staff

    Reviewed March 25, 2018

    I'm generally very happy with the product. It does its job very well, is user friendly and has a very small footprint on my machine. The best AV I ever had. However there is a small flaw - lately - as so many others posted online who have the same problem - as of December 2017 WRSA.exe needs permission from UAC at every startup - very annoying. When UAC is turned off it does not occur but UAC should be on. All measures have been taken to no avail. Otherwise - love Webroot.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thank you for sharing your feedback. This issue is frequently resolved by uninstalling and reinstalling the program. If that doesn't work we recommend that you contact our support team so that they can assist you further: https://www.webroot.com/us/en/support/contact.

    Sincerely, Webroot Community Support Team

    Verified purchase
    Price

    Reviewed March 25, 2018

    I have Webroot Security Complete and have been using them for more than 15 years. I like Webroot because it finds issues that other utilities could not find or ignored. The program has a small footprint on whatever it is installed on and will alert you only if there is an issue that needs to be resolved. The price is also reasonable compared to some of the other "top guns" in the field. I would recommend this to anyone that is looking for solid protection.

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    Reviewed March 25, 2018

    I chose current antivirus "Norton" or "Symantec" because it had been recommended by "Staples" where I bought my computer. It was also recommended by "CenturyLink" my internet provider. Also, when I tried "McaAfee" I got virus in computer which was removed by CenturyLink technician. Webroot was installed on my computer when I purchased it. It automatically renews annually. It has the reputation of being one of the best. It updates on a regular basis. I can easily run scans anytime I wish to, plus it notifies me if I have not done so for some time.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hi Bobby,

    Thank you for taking the time to right this review! If you should ever need help with anything regarding your Webroot product, please feel free to reach out to us!

    Lara - Webroot Community Team

    Verified purchase
    Installation & Setup

    Reviewed March 24, 2018

    I used Webroot several years ago and then decided to use a free antivirus product when the subscription expired. That worked fine for a time and then I started to have issues that ultimately led to the computer becoming totally unusable. I purchased a new computer and immediately installed Webroot. Works extremely well. Thank you.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    We are so glad to have you back! Thank you for sharing your experience, and we are happy to hear things are back to normal.

    Sincerely, Webroot Community Support Team

    Verified purchase

    Reviewed March 23, 2018

    I have had WebRoot for many years now and have never had a problem with their site, it's very user friendly. I have never had a problem with my computer with viruses. WebRoot does a thorough check daily. I would definitely recommend this product to friends and family.

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    Verified purchase
    Installation & Setup

    Reviewed March 23, 2018

    I have had Webroot protecting our computers for about a decade or better already and truly like it. Since having Webroot installed on my computer and my wife's laptop we have never experienced any issues whatsoever. I have tried to load on my cellphone but can't get it done. I have followed the instructions given on play store but when it comes to register it, it skips that part so have given up trying! Unfortunately as a long term user of Webroot when it comes to renewing my term or should I say extending there is no patronage discount, this is my biggest dislike, but I do love the protection it provides.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for sharing that feedback with us, we really appreciate hearing from you. Regarding the trouble installing on your mobile device, we would recommend that you contact our tech support team, as they can walk you through installing and make sure you are all set. You can contact them at 1-866-612-4227, or submit a ticket at https://www.webrootanywhere.com/servicewelcome.asp

    Sincerely, Webroot Community Support Team

    Verified purchase
    PriceEase of Use

    Reviewed March 23, 2018

    My experience with internet virus protection has had a checkered past, with ALL causing me some for of distress. That is... until I found Webroot. The simplest, non-intrusive, intuitive, confidence-inspiring suite of internet/email protections I ever used. And to add to that worthy list of achievements... it's the cheapest I've ever used! Five stars on all fronts. Use it! You won't regret it!

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thank you for this wonderful feedback! We sincerely appreciate you taking the time to share your comments here. Thank you!

    Sincerely, Webroot Community Support Team

    Sales & Marketing

    Reviewed March 23, 2018

    I had researched online and discussed options with friends and family, including tech savvy family members. Webroot AntiVirus was the one they recommended. I like that it reminds me of when I need to scan for viruses and then scans and shows me where the viruses are located in my computer. I would like it though if it included information on how to avoid sites that are especially concerning. I also dislike the way their advertising becomes tiresome and a nuisance while I'm working online.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Hi Barbara,

    If you reach out to our support team they will be able to provide information on how to avoid concerning sites and reduce any advertising you might be seeing (I imagine you are referring to a pop-up about your security report and etc.). Our support team can be reached at 1-866-612-4227.

    Lara - Webroot Community Team

    Contract & Terms

    Reviewed March 22, 2018

    I trust Geek Squad to take care of my computer needs and Webroot AntiVirus is what they recommend. I like that Geek Squad installs this for me and also I renew it with my annual contract with the Geek Squad. I am satisfied with their choice as it does keep my computer safe for 3+ years. I am not very techie so Webroot is fine for me and what I do. I like that Webroot AntiVirus works behind the scenes, it is seamless. I also like that it scans my computer on a regular basis and repairs any problems that show up. It seems to work better than previous antivirus program I have used.

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    Price

    Reviewed March 20, 2018

    This is my first time using this anti virus. I am not a techie but I know that my computer functions well and performs at the same speed. The only thing is that the price of subscription is a bit higher than some antivirus but this is one of the best and trusted antivirus out there, it scans your computer fast and I am loving it. I like the fact that this antivirus pops up at the start of my computer, showing me the status of my computer, if I have viruses or not, if I have to remove potential threats or not. It is very responsive so I know which apps or websites I can open or let alone download. My experience is excellent overall because not only it is an antivirus, it is also an anti-malware. It stops the viruses and worms that exist to infect other computers, and also protects me during web surfing sessions by blocking harmful websites. Never had a problem with viruses, it protects my computer.

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    Installation & SetupPrice

    Reviewed March 13, 2018

    The previous anti-virus I had (Norton) took over some aspects of my computer that I didn't expect nor that I wanted and it was very hard to overcome these problems and difficult to uninstall. Had to take it to my computer guru to completely wipe it out. But Webroot AntiVirus' simple to download, install and use. It provides good virus protection and has updates automatic feature that kept the protection up to date and functioning properly. However, it was a little pricey. And I wish it had come with a disc for back up just in case something went wrong and had to re-install.

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    Price

    Reviewed March 12, 2018

    We were using Kaspersky and had worries about its origin so when our subscription ran out, we decided to try something new. We bought Webroot antivirus because it had better reviews online than other alternatives and was available at a fair price. I found it easy to download and set up. We also liked that it can be used on multiple computers. We have only been using it for less than a month and so far there is nothing I dislike about this software

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    PriceEase of Use

    Reviewed Feb. 19, 2018

    Webroot AntiVirus has very good reviews as well as came very highly recommended from our friends that were familiar with computer virus software. It was easy to use and had good reminding program already included. It thoroughly check for viruses and malware and was able to clean them and isolate anything for and on your computer. It was relatively inexpensive and cost-effective. However, it would be nice if it didn't take quite as long to run a full sweep as well as it did not do a very good job at removing Trojans and copycat viruses that duplicate and replicate themselves.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thank you for your feedback. If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.

    Sincerely, Webroot Community Support Team

    PriceStaff

    Reviewed Feb. 17, 2018

    Webroot AntiVirus is worth the cost and experience. Also, they are supported by local brick and mortar store with knowledgeable staff and products needed for personal computer and printer and blocks suspected sites and was chosen by local support to block unwanted offsite support. However, it slows some programs and blocks some sites that were before accessed probably before but better off without and also upgrades should be free or with discounts.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thank you very much for your feedback! If you feel that programs are being slowed and legitimate websites blocked, we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our tech support team members can investigate and make sure that everything is set up correctly. All Webroot support is free and they will be happy to help!

    Sincerely, Webroot Community Support Team

    Installation & Setup

    Reviewed Feb. 16, 2018

    Webroot was recommended by repair shop which fixed my laptop and IT Department at my job after a bad experience and failure of McAfee antivirus to protect my laptop. Webroot was installed by repair shop and I appreciate and like that it has been more effective than using McAfee. Webroot has been a better experience than McAfee by far.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    So glad to hear you are enjoying your experience with Webroot. Please don't hesitate to reach out if there is anything that we can assist with!

    Sincerely, Webroot Community Support Team

    Process

    Reviewed Feb. 13, 2018

    Webroot AntiVirus protects all my personal information and important documents from malware giving me a peace of mind when I'm online. It has many features that help you organize, and it adds that extra protection. I know that my laptop is fully protected from hackers and so are my other devices because I am able to use this antivirus program on 3 devices for the price of one. However, it is a very big program and slows down my laptop a lot. Overall it's a really good antivirus software to have and I recommend it to everyone. It's great and I really enjoy it.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thanks for your feedback! Webroot SecureAnywhere AntiVirus should not slow your system down at all, so there may be another issue going on. The best course of action would be to contact our tech support team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly.

    Sincerely, Webroot Community Support Team

    Punctuality & Speed

    Reviewed Feb. 11, 2018

    I have used Norton and McAfee security systems previously and when I purchased a new product and was looking I saw Webroot. You could upload to multiple devices and so I went with it. Everything appears to be working as expected at this point in time. My overall experience has been fine. I chose Webroot because it had good reviews. I already have McAfee installed and included on my computer so I feel better knowing I have added protection.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thanks for your review! Webroot SecureAnywhere AntiVirus is designed to co-exist with other security software installed on the same system, and will add an extra layer of security, so you are covered!

    Sincerely, Webroot Community Support Team

    Installation & SetupProcess

    Reviewed Feb. 10, 2018

    I’m satisfied and confident in my choice. I like the ease of installation, the user-friendly instructions and simple dashboard with all simple clicks. I like the list of user settings that I can decide what I want and don't want. I would like the software to be able to approve or protect certain areas to cut down on the scan time. But I am glad the program does not try and do too many other things and take over and slow down my computer. My overall experience is positive. I choose the software due to the price and reviews that I read about it.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thanks so much for your review, we appreciate you sharing your feedback with us!

    Sincerely, Webroot Community Support Team

    M increased rating by 1 star.
    Customer Service
    After a positive interaction with Webroot AntiVirus, M increased their star rating.

    Original Review: Feb. 8, 2018

    I have been with Webroot for over 8 years. Last month my cell phone was hacked and many of pictures was stolen by someone or some organization. Shortly I tried to get in touch with Webroot support with every way possible on-online, but all ways were dead-end with no way of letting me send my claim in. It was terrible, I won't use or recommend Webroot products after this experience that proved to me that Webroot is weak and worthless. Don't count on Webroot.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    We are very sorry to hear about your experience. We actually do not have a record of you contacting our support team, and they would be more than happy to help you. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly. Please provide as much information around the photos as possible so that they can understand exactly what happened and provide you with the best guidance.

    Sincerely, Webroot Community Support Team

    PriceEase of Use

    Reviewed Feb. 7, 2018

    I like the virus protection and the price. It’s easy to use and easy to understand and the quality was amazing! It was also very easy navigating and understanding how to set it up and how it works and runs. It’s absolutely brilliant!!! If it was free that would be just amazing. I would save so much money and my computer and devices would all be covered and protected. It would be absolutely awesome!!! The price and quality was my main concern and they blew me through the roof! I'm so glad I purchased it! It's kept me protected in all of my devices and it gives me peace of mind knowing that I won't get a virus or get hacked.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thank you so much for your review, we sincerely appreciate you taking the time to share your thoughts. Thank you!

    Sincerely, Webroot Community Support Team

    Customer ServiceInstallation & SetupEase of UseProcess

    Reviewed Feb. 4, 2018

    Webroot AntiVirus is easy to use and gives me immediate warning of dangerous websites. I then can know when to surf safely. I also can see a report of what each scan finds in my system and what information has been quarantined. The software operated efficiently in the background and only notifies me when I am in dangerous territory and it doesn't seem to have any glitches. I also like that the program notifies me by email when it is time to renew rather than like McAfee which holds your computer hostage by unending popups. I had Mc Afee software and when I updated this software installed I was informed that it was not compatible with my operating system. I was unable or unwilling to pursue the matter till I got my refund so I simply uninstalled the program and installed the new program and have not had any difficulties since then.

    I would like to see more information as to why I am warned off of a site so that I can avoid the same situation from the start. I also would like to see more information on the sites that have been quarantined. The more information that I can get from this program will help to ensure my safety on the internet. I would also like to get an email from the site intermittently to inform me of the latest dangers and virus that are running amok on the web and how to protect me from the latest. I would be happy to see a weekly or at least monthly report on the viruses and scams to beware of so that I don't fall prey to them.

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    Webroot AntiVirus
    Response from Webroot AntiVirus
    Thank you for your feedback. You can find more information on the web threat shield in the user guide - http://wbrt.io/fumtd. Please feel free to contact our tech support team https://www.webrootanywhere.com/servicewelcome.asp if you have any additional questions and they will be happy to assist you further.

    Sincerely, Webroot Community Support Team

    Punctuality & SpeedProcess

    Reviewed Jan. 21, 2018

    I've been using Webroot going on six years now after it was recommended to me by a friend who's a software developer. I love this program and would (And have!) recommended it to friends and family. It uses minimal system resources, very user-friendly, scans very quickly. Good bang for your buck. What more could you ask for?

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We really appreciate you sharing this with us, Katie!

    Feel free to reach out to us directly if you need anything in the future: SocialCare@Webroot.com

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Customer Service

    Reviewed Jan. 15, 2018

    I have not found an option within Webroot to add my android cellphone for online protection. It now appears that my phone has been hacked as it was doing random things and now I am unable to even use my phone! Thanks for nothing, webroot!

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We sincerely appreciate you bringing your issues to our attention, Jaime.

    We've gone ahead and created a case on your behalf with our Customer Support Team. They will be reaching out to you very shortly or if you prefer you can contact them by phone for immediate help. Please write down their phone number and keep it in a safe place for future reference.

    Support Number: 1-866-612-4227 M-F 7am−6pm MT

    Warm Regards,
    Josh P.
    Digital Care Coordinator

    SocialCare@Webroot.com

    Verified purchase
    Price

    Reviewed Jan. 14, 2018

    I've used it for years and have never seemed to have issues with protection. However there is an issue when one purchases a new key code rather than renew. Often you can find the software on sale as being less expensive than the renewal price they force on you. But when you add the new key code the old ones stick around so you end up with a console for every key code you have ever purchased. And unfortunately it seems the customer cannot simply remove the old key codes. I think it's sort of a pain that a customer has to contact Webroot to remove old, useless, expired key codes rather than letting the customer declutter their account on their own of the products they have purchased.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for sharing your feedback!

    We have removed the old consoles from your online account so only your active one remains. Please let us know if there is anything else we can help with: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Customer Service

    Reviewed Jan. 10, 2018

    I bought Webroot through their website. I could have paid half as much through Amazon, but I thought I was doing the best thing. They send me a confirmation email with a link and my security code. The link does not work. I called them - after waiting for 30 minutes, they hung up on me. I called again - same thing. I am going to try to get my money back---wish I had bought it on Amazon, then I could!

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Ava, we sincerely appreciate you bringing this to our attention. We've gone ahead and created a support case for you to ensure all of your issues and concerns are addressed.

    Thank you for your patience.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Customer Service

    Reviewed Jan. 4, 2018

    I was recommended by a friend of mine who has been using Webroot for years. I was looking for a good antivirus, and was not happy with what was out there, until I tried Webroot. I forget it is even running, until it finds something that needs attention. I even have it on my cell phone. I have had no problems with it, my computer, or cell phone. I am confident in the security it provides. I highly recommend Webroot to anyone.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    This is the best feedback we could ask for!

    We're ecstatic to hear how well Webroot has worked for you. Please feel free to reach us if you have anything else to share in the future: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Profile pic of the author.
    Customer ServiceInstallation & SetupCoverage

    Reviewed Jan. 4, 2018

    Webroot is easily managed and installed... covers 3 computers. Combined with GeekSquad, questions and/or management is immediate via phone, chat and remote access.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    This is awesome feedback, Virginia! On behalf of the entire Webroot Team, thank you for your warm & continued support.

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Reviewed Jan. 2, 2018

    In the 2 years that I have used this product I have had very little problem with viruses or other bug infiltrate my computer. I would recommend this product.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for sharing your feedback with us, Dee!

    Please let us know what we can do to improve your experience to 5-stars: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Reviewed Dec. 30, 2017

    I had McAfee on my PC this past year and decided to switch at renewal. Upon install, apparently I had the win32.hack.tool on my PC! I thought I was protected, but guess not. Feel much safer now. Thank you!!!

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thank you for sharing your story with us, Tonya!

    We hope you find your Webroot experience to be lightweight & carefree.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Customer ServiceEase of Use

    Reviewed Dec. 28, 2017

    I have had McAfee before and it is really irritating. I have found Webroot to be very easy to use and understand. My customer service with them is through Geek Squad and has worked extremely well.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We appreciate you sharing this with us, CJ!

    Please feel free to let us know what we can do to give you a 5-star experience: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Reviewed Dec. 27, 2017

    Since I started using Webroot I don't have any problems with viruses. I have even installed webroot on my cellphone. When I used other antivirus software I would have to click this or that, do this or that. With webroot it is automatic. Also it does not take up so much space on my computer or cellphone.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's exactly what we like to hear, Cassandra! Thank you sharing.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Ease of Use

    Reviewed Dec. 23, 2017

    Overall would be a 5 if product were more widely recognized and effectiveness was always rated as 100% on all types of threats. Product suite is easy to use but comprehensiveness does make for perception of complexity at first passes.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Our Threat Research Team classifies new variants on infections every day.

    We strive to give every user a 5-star experience.Feel free to send us your feedback directly and we will pass it along to the appropriate Team: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Reviewed Dec. 22, 2017

    I received Webroot with my new laptop and really love it. I have received warnings when the site could be infected, this is a real plus. Great value. This will block sites that look like it maybe spyware.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's exactly right, Patricia! With Webroot on your side, you can surf the internet without the anxiety of clicking on an unsafe link.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Reviewed Dec. 21, 2017

    This product is reasonably priced and since using it I have not had any viruses. It also offers backup protection and it met my needs.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We appreciate you sharing your experience with us, Brenda!

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    PriceOnline & App

    Reviewed Dec. 20, 2017

    Got a cheap upgrade from the internet so I didn't have to use their website. It is affordable and I trust it. Customer support was great too.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We're ecstatic to hear that, David!

    Our goal is to give you 5-star experience at every opportunity. We would love to hear from you on what we can do to continue to improve: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Dec. 18, 2017

    SecureAnywhere AntiVirus in my opinion is by-far the best on the net, for speed in testing and the shortest time to do that. I've been w/ them for many yrs and look forward to many more. I really feel protected at all times...

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We're ecstatic to hear that you feel completely comfortable using your Protection. We look forward to protecting you for many years to come, Bill!

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Dec. 18, 2017

    I have been going to a lot of questionable sites for several years now and Webroot has stopped every attempt of someone else making me miserable. If you go to a lot of questionable sites like I do then I would definitely recommend Webroot to you. Even if you don't go places that you shouldn't be going you need to be using Webroot. I know because I have gone places with my computer that you definitely will not want to be taking yours to. Trust me, it's a great product that does its job!

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    It sounds like browsing without your Webroot protection isn't even an option, Bradley. Thanks for your warm recommendation and continued support!

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Staff

    Reviewed Dec. 18, 2017

    I have had Webroot since 2007. Simple, Accurate. Any time I had a question, a live person helped me. I bought a new Refurbished Computer & it was acting up & the seller in Canada could not help. A Gentleman Skilled in Computer came to my Computer & Reset & cleared all the problems which the company who refurbished & sold it to me had left behind.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thank you for sharing your experience with us, Bijan.

    We really appreciate all of your support over the past 10 years.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Customer Service

    Reviewed Dec. 17, 2017

    I have been a Webroot customer now for over 5 years. I've found myself in some bad and scary situations and Webroot have never left me down. They always have had my back. I have always be able to reach someone by telephone to put my computer back on track. As far as I'm concerned, Webroot is the best.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We're glad to hear of your experience over the past 5 years. David!

    We will continue to have your back for the next 5 years and beyond that.

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Dec. 16, 2017

    Very small footprint. Super easy to install. Extremely fast scans. The best customer support I've ever seen. They will remote in to your computer (at your request) and remove infections and clean them out of the registry and other areas and give you back a clean computer. Very friendly team also. Cost is low too. I am a lifetime customer now.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    This is some exceptional feedback to read, Roy!

    We appreciate you taking the time to share your Story and look forward to protecting you for the foreseeable future.

    All the Best,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Sales & Marketing

    Reviewed Dec. 16, 2017

    Here is my experience. The product appears to work as advertised. I check it occasionally and it indicates that it has checked the computer for whatever it's checking for and I haven't had any problems. So it appears to work as it's supposed to which is all a product is supposed to do.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for sharing your feedback, Michael!

    Please don't hesitate to reach out if there is anything we can do to improve your experience: SocialCare@Webroot.com

    Warm Regards,
    Josh P

    Digital Care Coordinator

    Verified purchase
    Installation & SetupPricePunctuality & SpeedProcess

    Reviewed Dec. 16, 2017

    I have had this program in my last two laptops. It installs fast and is up and running as soon as it is done. The renewal process is just as easy as the original install. When there is malware suspected the pop up occurs and can be quarantined quickly. At start up it is running and there is no lag time as I have experienced with other programs and when the program is coming towards its renewal it does not shut you down and prohibits you from signing on until you renew, as another program did to me. The options are easy to operate and quick scans are fast and the price for renewal is within fair market price structure. I will renew again in the 2018 year without any hesitation. Very satisfied with this product.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    It sounds like everything is working for you with no issues at all, Michael!

    Should you come across any issues or concerns, please let us know: SocialCare@Webroot.com

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 15, 2017

    As an older computer user, with little training, but I do install modded cars and tracks into various racing and truck driving games. With Webroot I feel better about installing these into my computer. I have never had any problems, if I go to a site to get a mod and Webroot tells me there is a problem, I don't go there. It tells me quite clearly if the site is dangerous. Plus my computer runs smooth and quickly, none of that slowdown some similar programs will give you. I have never had a problem, even when I take a look around in porn sites, I feel pretty safe. I have only had one time where I went somewhere like that that triggered an alert, and I left quickly and unscathed. Yeah, I am sure you could get yourself in trouble while using this program but you would have to disable the protection to do it.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Downloading mods for any game comes with its own set of concerns, Tim. We believe you should remain protected 24/7 without having to suffer any performance loss.

    From the entire Webroot Team, we wish you & your Family a very Happy Holiday Season.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Installation & Setup

    Reviewed Dec. 15, 2017

    I have had Webroot installed on my PC for several years now and have never experienced a problem. My PC has been protected from many potential viruses, spyware and malware programs that have tried to gain entrance into my PC. I have it set to do a daily scan at a predetermined time plus I do frequent other scans manually when I feel I may have been on a website that could have tried to install something not wanted or needed. I personally feel that Webroot is one of the very top, if not the top, antivirus systems on the market today...

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    What a shining review to share with us, Terry!

    We're ecstatic to hear how positive your experience has been. If you ever need any assistance or come across any concerns, don't hesitate to reach out to us: SocialCare@Webroot.com

    Warm Regards,
    Josh P

    Digital Care Coordinator

    Verified purchase

    Reviewed Dec. 9, 2017

    Whether you need a lightweight app, or a centralised dashboard, or even executive reports, Webroot provide the tools and the know how to get the job done without wasting time. In summary, I rely on all of the above as the tools to deliver security, maintain an overview and report. Totally recommend.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We appreciate everything you do for us, Gareth!

    We're proud to be your Security of choice.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Staff

    Reviewed Dec. 7, 2017

    I really know next to nothing about computers so I asked my son for a good product to keep mine from being attacked. He recommended Webroot and I've been very pleased with the results to date. I would definitely recommend your product to a friend. For those like myself who may be technologically challenged you guys are a Godsend. Thank you.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We really appreciate your very kind words and recommendation, Boyce!

    Please pass along our sincere thanks to your Son.

    Warm Regards,
    Josh P.
    Digital Care Coordinator

    SocialCare@Webroot.com

    Verified purchase

    Reviewed Nov. 22, 2017

    I've been using Webroot for at least ten years and I've tried others. It's hands down the best on the market. I use it on my laptop, phone & tablet. And have it installed on all my families devices as well. It's always up to date with the latest protection and runs automatically in the back round with minimal battery usage. If you want the best, most up to date, efficient, user friendly security software there is no substitute.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's exactly what we like to hear, Theodore!

    Thank you for all of your continued support, we really appreciate it!

    Kind Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 21, 2017

    Very fast scans... Takes up little computer space... Password protection and a bonus registry optimizer... Stays current with all the malware. The online support is terrific. I've had other internet security programs in the past and when the last one expired I tried Webroot. I'm going on my third year soon and I plan on renewing.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We're ecstatic to hear that, Steve!

    Thanks for sharing your warm support with us.

    Kind Regards,
    Josh P.
    Digital Care Coordinator

    SocialCare@Webroot.com

    Verified purchase
    Price

    Reviewed Nov. 19, 2017

    Webroot service has taken all my concerns from me. Antivirus is very important. I am in my eighties, and technology can be very confusing. I also want to tell you that, the price of Webroot is very reasonable. Thank you so much, for my peace of mind.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We're ecstatic to hear that all of your concerns have been addressed, Marlene.

    Welcome to the Webroot Family!

    Kind Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Nov. 19, 2017

    Webroot is wonderful... it gives me the security of knowing that I am virus free! Customer serve is great. I have to confess that I don't understand how to put it on my Amazon Fire but I know that if I just take the time to notify you, you would be willing to help walk me through it. I might have time next week. Keep up the good work!

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thank you so much for your feedback, Rebecca!

    Our outstanding Customer Support Team is always happy to help you in covering your Amazon Fire. Feel free to reach out to them at your convenience.

    Support Number: 1-866-612-4227 M-F 7am−6pm MT

    Send a Support Ticket: http://wbrt.io/eyqx

    Kind Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Nov. 18, 2017

    Have had Webroot for many years and never looked into any other products. I think that says it all. No reason to change. Identifying and removing threats a plus. Regular scans several times a week. Updates regularly a positive action to avoid security breach.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We look forward to having you be a part of the Webroot Family for years to come, William!

    Kind Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Staff

    Reviewed Nov. 18, 2017

    I was helped by a very personable and competent young man a while back. He did resolve my issues plus he did a great deal more to help straighten out my computer. I can't thank him enough!! He was polite, knowledgeable and able to fix "my mess". I am not computer illiterate when it comes to repairing problems... I am quite astute at developing problems.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We're ecstatic to hear how your interaction went, Marian!

    Let us know if there's anything we can help address for you in the future.

    Kind Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Nov. 18, 2017

    The best protection just operates behind the scenes until an issue comes up, then gives simple choices on dealing with it & you carry on. I just use mostly default settings and it was easy to set up. I've only had one issue with a threat & it was handled very effectively.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We believe your Security should not effect the work you need to do in any way.

    Thanks for taking the time to share your feedback with us, John!

    Kind Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Ease of Use

    Reviewed Nov. 17, 2017

    I purchased the first edition of Webroot when it came out. Over the years this software has done an amazing job in protecting several of our computers.and mobile units. Once loaded, you don't even know it's there until it catches an infection attempt. Easy to use and understand. Peace of mind is one of its greatest strengths.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for your kind words, John!

    It's an honor to Serve & Protect you.

    Kind Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Ease of Use

    Reviewed Nov. 5, 2017

    After having problems with several security suites I saw an ad for WEBROOT and after doing some research decided to give it a try. I was not disappointed. Webroot runs quietly in the background and does not bother you with a lot of popups and approval queries. The scans are the fastest I have experienced and my computer performance is not compromised. The dashboard that controls it is easy to navigate and use. The secure anywhere suite has many useful features including a password manager and 25GB of backup for important documents etc. I relied on the reviews to pick this security suite and I wouldn't recommend it if it hadn't performed as promised and I have no reservations in recommending it to others.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We're ecstatic to read how your experience has been, Frank!

    Your feedback is always appreciated and we look forward to protecting you in an Interconnected World.

    All the Best,
    Josh P.

    Digital Care Coordinator

    Reviewed Nov. 5, 2017

    Been using it for a long time now and never gave me any problems. It seems to do its job and I never had any malware or infected files so I'm happy with it.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's awesome to hear, Greg!

    We're always just a few clicks away if you ever have any concerns in the future: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Reviewed Nov. 3, 2017

    Absolute no brainer for five years and never have had an issue unless it's the re-up. Just buy it, sit back and relax. If you want to know what they have done on your behalf or discovered it's just a click away...

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's exactly what we love to hear, Jim!

    Thanks for sticking with us.

    All the Best,
    Josh P.

    Digital Care Coordinator

    Reviewed Nov. 2, 2017

    I have been using Webroot for several years now and have been very happy with it. If a site is not safe it will block it so I cannot go on it. It will always ask me if I want to continue on it anyhow, I always say no and it takes me back to safety. It is very reasonable and it works great, that is the most important thing to me.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's the most important thing for us too, Lori!

    Feel free to reach out if you ever have any questions we can help address: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Installation & Setup

    Reviewed Nov. 1, 2017

    Easy installation, low impact on performance, solid performance and always running in the background. Will not let you access a website that is suspicious and put a green check mark by the sites that are safe for you to click on.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We sincerely appreciate your support, Adrian!

    Enjoy having the power of the Cloud watching your back.

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Installation & Setup

    Reviewed Oct. 30, 2017

    I have had WEBROOT installed on two of my computers for 8 years and never had a problem with my computers. No viruses whatsoever. I highly recommend WEBROOT. It is automatic. You do not have to do anything. WEBROOT does it all for you.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks so much for sharing, John, we really appreciate it!

    Please feel free to reach out if we can help at all in the future: SocialCare@Webroot.com

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Customer ServiceSales & Marketing

    Reviewed Oct. 29, 2017

    So far, Webroot has pretty much kept garbage out of my inbox. Every now and then I receive some spam or questionable email, but that's only happened a couple of times.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for your feedback, Hazel!

    If there is any problem we can address, don't hesitate to let us know: SocialCare@Webroot.com

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Customer ServiceReliability

    Reviewed Oct. 28, 2017

    Our company recently purchased Webroot and several of us installed it onto our work computers and home rigs. The new security has interfered with various software that is used daily. I tried contacting the company and no one has responded. This is frustrating as you would think someone would be available to troubleshoot the product, but apparently, you have to try to source answers on your own with other frustrated end-users. I just want it uninstalled and my rig restored. BTW, do not purchase Norton either. It is useless and troublesome as well.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Shelley, our Support Team will need to classify and whitelist the files associated with the programs you're running. This is a normal practice and something they're happy to do for you and your Company.

    Support Number: 1-866-612-4227 M-F 7am−6pm MT

    Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

    Please feel free to email me directly and I'll work on getting this taken care of for you ASAP: JPetraglia@Webroot.com

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Oct. 27, 2017

    I've been using WEBROOT for at least 4 years. I started with one computer and now I have two laptops and a tablet that I use it on. I have used other big name programs before, and none of them have done as good of a job as WEBROOT! I would highly recommended this product and I'll keep using it on everything I have.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for the AWESOME feedback, Marc!

    We strive to make your experience as carefree as possible.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Customer ServiceInstallation & Setup

    Reviewed Oct. 27, 2017

    I like Webroot better than Norton or McAfee that I have used. We paid for Avast and never got to install it. Even call and they just ignored us.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for sharing your feedback, George.

    I highly recommend bookmarking our "Contact Us" page as an easy reference in the future: https://www.webroot.com/us/en/support/contact

    Best Regards,
    Josh P.

    Digital Care Coordinator

    PriceStaff

    Reviewed Oct. 26, 2017

    This provider has never failed me and I've recommended it to all my friends. And while the support staff is a bit "techs" they have been very helpful. Price reasonable for product too.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We really appreciate you reaching out & letting us know, SJ!

    Don't forget to let your friends know they can try Webroot completely for free: Webroot.com/Trial

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Installation & Setup

    Reviewed Oct. 24, 2017

    Super efficient and never slows down the computer. But downside is the WRDATA directory which should be megabytes but goes to gigabytes. Have worked with support about 5 times to lower it but still GB. Messed up my LastPass installation and replaced it with their own PW manager without asking. Really angry about this. Their backup software really doesn't work which makes it a dangerous feature. But the anti-virus seems great.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We appreciate you sharing all of your feedback, Gerald.

    Please send us an email so we can ensure your case is escalated with our Technical Support Team: SocialCare@Webroot.com

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 21, 2017

    I have been with Webroot about 3 years now for all of the PCs in my house. They have the very best customer service and provide the best protection of all of the antivirus and PC security systems available. I have never had a virus get through Webroot but it did happen with other brands, and when it did the other brands then wanted me to pay again to remove the virus their inferior product let on my PC. Webroot scans are fast and easy and they work. I highly recommend Webroot as the best PC security and anti-virus product available.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We appreciate you sharing your story with everyone, John!

    Webroot takes pride in offering Outstanding Customer Support to all Customers entirely free of any charge.

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Punctuality & Speed

    Reviewed Oct. 21, 2017

    I love it for Windows! Small footprint, fast, dependable. Good and responsive support when needed (for false alarm checks for example). Highly recommended for Windows. However the multi-license (5 in my case) also covers my Android phone. There it seems in need of development, there seems to be no real time protection, only possibilities for manual initiated searches. On the other hand that seems to be the case for all Webroots competitors as well!? I wonder who will be the first with a level of protection for the mobile phones that is on par with the protection of Windows?

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 18, 2017

    I acquired Webroot several years ago free with TurboTax and have used it with Windows versions XP, 7 and 10 with no problems. It rates websites from suspicious to safe when using the Yahoo search engine but not DuckduckGo or not recognized by Microsoft Edge. In the past Webroot also has identified malware not recognized by other products according to my tech support person.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for sticking with us through the years!

    We're ecstatic to hear how our IP Reputation Services has helped protect you when using a search engine. We appreciate the feedback!

    Warm Regards,
    Josh P.

    Digial Care Coordinator

    Verified purchase

    Reviewed Oct. 18, 2017

    It is very dependable. I have had it for 3 years and it has been 100% for me, thanks for the experience with you, thanks again!!!! I like the automatic scans then you get the report if any viruses was blocked. You get the results in seconds after scans.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's exactly what we like to hear, James!

    Thanks for sharing your feedback, we really appreciate it.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Oct. 17, 2017

    As a new member, I am satisfied with your product as I become familiar with your program(s). As a retired individual, my needs for protection are few, but yet important considering what goes on everywhere else. I will contact you when in doubt or in need for more information.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We sincerely appreciate you sharing your feedback, Guillermo!

    We're always here to help. Just a click, call or email away: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Reliability

    Reviewed Oct. 17, 2017

    The best antivirus software out there ever! Definitely recommend for everyone to use. It is the fastest and most reliable antivirus software available. I spent some time researching antivirus software and once I read the ratings and its capabilities I was hooked.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thank you so much for the high praise, Adrian!

    We appreciate your diligence in finding the Best solution for your needs.

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    PriceOnline & AppStaff

    Reviewed Oct. 17, 2017

    I purchased Webroot for my security needs in June 2017 and I must say, I have never been so happy with any other security product ever!! Webroot is absolutely fantastic. It does everything I need and then some. It is quick as can be, does not conflict with anything on my PC or my Android phone. I placed it on my Dad's laptop and cleaned his huge mess up and he too, was and is very impressed, that alone, is something that never happens, with a stuck in his ways, very older "Scottish man"!!!!

    Not only does Webroot do what it says, but it is very affordable as well. I was completely shocked that its cost was as low as it was and it does all that it does!! I never hesitate to recommend it to my friends and others and will continue to do so. When my year subscription is due, there will be no hesitation at all, to renew. What a FANTASTIC PRODUCT! Thank you, Webroot Secure Anywhere!!! If there was a Nobel Prize for internet security and cleaning up systems, you would surely win, hands down!!!

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    There's nothing we can say about this high praise other than THANK YOU, Lesley!

    We're so happy to hear how using Webroot has made such an impact on you. If we can do anything at all in the future to help, please don't hesitate to reach out: SocialCare@Webroot.com

    All the Best,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Installation & Setup

    Reviewed Oct. 16, 2017

    This software installed easily, does not require customer updates and it also scans very quickly. I have used this software for almost a year and it seems to work as advertised. I use this software as my primary security program.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thanks for sharing your feedback, Mark!

    If there is anything we can do at all to help boost your experience to a full 5-stars, please don't hesitate to reach out: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Staff

    Reviewed Oct. 16, 2017

    Webroot will be my first choice for computer virus protection from now on. Protection with Webroot was much better than with three other (well known) competitors that me and my husband had previously purchased and tried. And renewing that protection was easy, thanks to Webroot's assistance and direction from their support team.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We're so happy to hear of your experience with Webroot and our outstanding Customer Support Team, Marcella.

    Thank you for your support and we look forward to protecting you from now on!

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Online & App

    Reviewed Oct. 15, 2017

    Not sure how to say more than the description says. I don't have to think about it. It's there doing its thing, and I haven't had a problem since I started using it somewhere around 3, 4 years ago. Desktop, tablet, and phone, all good.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's exactly what we like to hear, Lynn. Set it & forget it!

    We sincerely all of your positive feedback and support.

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Price

    Reviewed Oct. 15, 2017

    I've had Webroot on my computer, and laptop for years. Keeps viruses off my systems. Automatically scans and reports if anything needs attention. Will continue to purchase every year. It's a good price and if you renew early it adds those days to your new subscription.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Set it & forget it as we like to say, Amy!

    We appreciate your feedback and look forward to continuing to protect you.

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Oct. 15, 2017

    I have had Webroot for over a year and just added a 2 year extension with an upgrade to Security Complete. I have had no issues since purchasing Webroot, and dropping Panda Security. Webroot has worked great on all my devices.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's outstanding to hear, Steven!

    We're ecstatic to hear how happy your Webroot experience has been and we look forward to protecting you for years to come.

    All the Best,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Price

    Reviewed Oct. 14, 2017

    A couple of reasons why I like this software: 1. Cost for both IMac and Apple laptop is very cost effective. 2. Downloading was simple and easy to complete. 3. With Cox cable, MacAfee was only available for download on certain days, and at a much higher annual cost. 4. The control panel is basic and thorough each time the auto scan is completed, with results feedback.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We appreciate you being so specific, Russell.

    If there is anything we can ever help out with, just let us know!

    SocialCare@Webroot.com

    All the Best,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Oct. 14, 2017

    I have always liked Webroot, it's a great company to protect your electronic devices. I would recommend Webroot to all my friends and families. I have had Webroot for many years and I always sign back up every year. Thank you again for protecting my computers, laptops, and phones.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    That's exactly what we like to hear, Sonja!

    We sincerely appreciate you sharing your feedback with us. Let us know if we can ever help you in any way: SocialCare@Webroot.com

    Warm Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Oct. 13, 2017

    Have had Webroot for four years or more and never have had any virus problems since then. Prior to that this was not the situation. Webroot was recommended by the business that takes care of my computer and it has been a blessing.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thank you so much for your feedback!

    We appreciate your confidence and look forward to protecting you for more years to come!

    All the Best,
    Josh P.

    Digital Care Coordintaor

    Verified purchase
    Staff

    Reviewed Oct. 13, 2017

    I have had nothing but great help with this company. I have had several issues in the past and they have fixed them for me every time. I just renewed my subscription with Webroot for another 3 years. If I have an issue I usually can speak to a tech or chat almost immediately and I can understand every word that is said. Love them.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    This is some superb feedback, Bobbi!

    Thanks for taking the time to go out of your way to let us know.

    We appreciate you.

    All the Best,
    Josh P.

    Digital Care Coordinator

    Customer Service

    Reviewed Oct. 5, 2017

    I had my first computer in 1987, a 8088 processor running Dos 3.0. I go to computer shows and have built several computers from the ground up. I have been around the block and then some. I have used every security package out there over the past 30 years. NOTHING compares with Webroot, period. McAfee and Symantec are bloatware. Kaspersky somewhat better. For a while I liked ESET but some recent test results bothered me.

    Webroot is the lightest and fastest security package out there. I have been using Webroot on my 5 computers (yes I'm a computer nut) for the past two and a half years. They have a Webroot community forum like I have never seen. The one time I called tech support on the phone it was answered on the fourth ring by a technician that answered my question immediately. Their tech support is like no other. Their cloud based software is like no other. They are different from other security packages and because they don't behave like the rest of the pack some of the testing is skewed. It is ICSA lab certified. Last year PC magazine wrote a review where the writer said "Webroot knocked my socks off" and went on to give the software a glowing review. Sept. 2017 yet another great review from IGN. If you have read this far know this: You should be using Webroot.

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    Verified purchase

    Reviewed Oct. 5, 2017

    I had to reinstall Windows 10 cause my pc was messed up due to a generator I guess. Anyway it sent me on a long trip of headaches cause it wiped everything off my computer. Well Webroot stuck by me and they finally helped me get it back but Best Buy I will never use them or shop at Best Buy again AFTER THE TROUBLE THEY GAVE ME! THANK YOU SO MUCH WEBROOT! YOU GUYS ROCK!

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Thank you so much for the feedback, Ricky!

    Enjoy browsing the internet safely & securely on your Windows 10 PC.

    Warm Regards,
    Josh P.
    Digital Care Coordinator

    SocialCare@Webroot.com

    Profile pic of the author.
    Sales & Marketing

    Reviewed Sept. 29, 2017

    They advertise protection for up to 5 devices including iOS/Apple products. But it's a scam. Apple does not allow third party virus protection. It has that already built in its products. What Webroot offers Apple products is sync and back up (which you already get with iCloud or Google for free) and secure web browser which is also free in App Store. It's a big scam. Do not buy this product under any circumstances... Their reviews are paid for by a company that charges to get positive reviews... When I called for a refund I was prompted to email refund@webroot.com. Or something like that which lets an automated system refund my money. I guess too many people want a refund they can't afford live operators to handle all the complaints. Cheers. Call a computer fix company and get their advice on spyware. But DO NOT BUY THIS. IT'S FRAUD.

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    Insufficient response received
    Verified purchase
    Staff

    Reviewed Sept. 28, 2017

    I purchased Webroot Secure Anywhere in June 2016. Having used other Internet Security Suites by other companies, (Kaspersky, and Trend Micro), I found nothing wrong with either, with the exception of constant 'upsell' reminders. When the Geek Squad representative asked me to consider trying Webroot, I thought, "Why not, they all serve the same purpose!" Well, not only did Webroot prove to be simple and straightforward, they also proved to be 'no pressure' by not immediately trying to offer improved versions or extensions. They simply stated that my subscription is good through a certain date and they keep me informed of my status and steer me away from potential malware sites. I love the simplicity and straight honest delivery of what's promised. I will continue as a Webroot customer and recommend them whenever asked. Thank you so much for delivering, as promised, security for my computers.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    We sincerely appreciate you sharing your feedback with your experience as a whole, John!

    It's our pleasure to help protect & serve you.

    All the Best,
    Josh P.

    Digital Care Coordinator

    Verified purchase

    Reviewed Sept. 21, 2017

    I have a friend who is a "propeller head" and when I got my new computer in January 2017 he said to get Webroot for the best anti-virus protection. Not only did I get it, with no regrets, but I have passed it on to many of my friends that also love it.

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    Tell your friend we really appreciate his help!

    Thanks for passing along all of your warm sentiments to others.

    All the Best,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Staff

    Reviewed Sept. 20, 2017

    This is the greatest protection you can get and feel completely assured that you will not have to worry. I highly recommend it for your protection. It was suggested by a computer professional and I am so glad I took the advice and feel protected.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We always love to hear of recommendations of our Product.

    We're glad to have you with us and give whoever recommend us our best!

    All the Best,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2017

    I have been a customer for many years and find myself renewing in a heartbeat. The scan feature is perfect and so are all the features. The newsletter are very informative and valuable. Being safe in the internet is paramount. Webroot is the answer to all my concerns. Their service is Above, Above average. Their overall service Excellence is a fine tuned service that keeps me in a state of order. It is also very rare to be able to speak to a live person...

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    Webroot AntiVirus
    Response from Webroot AntiVirus

    This is awesome feedback!

    We really appreciate you taking the time to share your thoughts and look forward to serving you as your Protection of choice for years to come.

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 12, 2017

    I have had Webroot for 2 years now. In general it has been a good experience, the only minor problem around renewal time. I think given some wrong advice which caused it to look like I had not renewed for some time after. I had Some phone calls and it seems to have been corrected now. My laptop has functioned well and I trust it is because Webroot is doing its job well.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 12, 2017

    Awesome stuff, been using this AntiVirus Product for 3 years & it has never failed me. I do not even have the premium Service yet it is still just as good & continues to get better. Thank You All for All you do to keep me safe online. It is more than appreciated.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 12, 2017

    I appreciate Webroot keeping me and my family in a safe zone while we are on and off line. It's a great feeling to know Webroot is keeping us secure on every device no matter where we are. If we have any suspicious activity Webroot alerts us immediately and removes every threat that tries to creep in. Another great thing that is important to us, Webroot does not sell or give out our information.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Sept. 12, 2017

    My review will be short and sweet. If you do not have Webroot you are taking the biggest chance for getting hit with virus and ransomware. I have been using Webroot products for ten years and never been taken over. The program has saved me from outside attacks a lot of times.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 12, 2017

    Webroot was recommended to me by an FB friend and I am so glad I chose to give it a try. I do get warnings when necessary and I love that the scans are so quick. I am able to do them nightly. Also... if you have any problems... it is easy to contact them and they get resolved quickly.

    Thanks for your vote!
    Webroot AntiVirus
    Response from Webroot AntiVirus

    We really appreciate your feedback, Sharon!

    Our Support Team has got your back if you run across anything suspicious in the future.

    Best Regards,
    Josh P.

    Digital Care Coordinator

    Verified purchase
    Process

    Reviewed Sept. 12, 2017

    I had Webroot installed in my computer 2 and a half years ago and recently renewed it. Webroot has been a great champion to me as there was an attempt for a hacking to my computer. Webroot immediately took over, but I also contacted them and took control of the situation. Their software is dependable alerting me of an unprotected website and does a scan of my computer every 24 hrs on any possible active threats. Extremely good program.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 11, 2017

    I think Webroot is absolutely a great product and service to have for my computer. And I recommend it to everyone who would want this excellent product and service for their desktop computer or personal lap computer. So that's why I give it 5 stars for its excellence and remarkable service.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Sept. 11, 2017

    This is the best program on the market. It somehow managed to remove what every other system out there could not remove and believe me if they can remove the hydro or whatever that my kids picked up it can definitely do just as for anyone else out there. Highly recommended, well worth the money, definitely recommend to anyone with computer problems as far as viruses and worms and stuff go.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 10, 2017

    I have been a HIGHLY SATISFIED Webroot customer for many, many years because of its excellent product. I have peace of mind knowing Webroot is protecting my electronics. I use it in my desktop, 2 laptops, and 2 mobile phones. That's how confident I am that Webroot is protecting my data against malicious attacks. The scans are super fast unlike Norton and the others. I highly recommend Webroot for you, too!

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    Webroot AntiVirus Company Information

    Company Name:
    Webroot AntiVirus
    Company Type:
    Private
    Year Founded:
    1997
    Address:
    385 Interlocken Crescent, Suite 800
    City:
    Broomfield
    State/Province:
    CO
    Postal Code:
    80021
    Country:
    United States
    Website:
    www.webroot.com