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Trend Micro

Trend Micro

Cupertino, CA

 3.7/5 (49 ratings)
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  • 1 stars

About Trend Micro

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Trend Micro develops security software for home, business and cloud computing environments. The company offers a free 30-day trial, and its software is compatible with PCs and Macs as well as iOS, Android and Kindle devices. Additional features include web monitoring and ransomware protection. Security software pricing starts at $39.95.

Overall Satisfaction Rating

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  • 1 stars

Trend Micro Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: July 28, 2020

I've been using Trend Micro Antivirus on my Mac since 2015 and it has never disappointed me. As compared to some other top rated antivirus, Trend Micro has the best scan results with blocking of online threats. Mostly I run scheduled scan for my Mac so, it keeps my data and laptop safe in the background. The updates are delivered on time, so you never stand a chance of the latest virus threat or phishing. Since their customer support is also co-operative, so I will continue to use Trend Micro.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 17, 2021

Trend Micro's latest version, 17 - was running extremely high CPU usage - ranging between 45% and 58%, it got to the point I couldn't operate my graphics software - even when disconnected from the internet and not running any other application. I called technical support. The first person on the phone, was very nice and we walked through various steps to try and resolve the issue. He admitted high CPU usage was an issue in a previous version. After several attempts given to me by the technician with no results, he informed me the last step was uninstalling the software and reinstalling. I did so. The issue was not resolved. I followed up on email, informed them the issue was not resolved and sent screen captures showing the high CPU. No response. Three days later, nothing. Today, 07/17/21 - I tried tech support with live chat, instead.

The person accessed Trend Micro to run some scans - I didn't find a problem with that, since the software was open, and active in chat. However, a few minutes later - the technician activated CMD Prompt/BIOS and did not tell me he was going to do this -and more importantly, did NOT ask for permission to access my computer. I have remote assistance DISABLED, and yet somehow - he accessed it. I immediately disengaged it. He sent a follow up e-mail at my abrupt disconnect and said he was only running a very common program SFC SCAN, to determine if there was any corrupted files and said if I was uncomfortable with his doing so - I could run the scan myself. When I tried to run the scan - it said I must be an administrator in order to run a console session.

This is my laptop, no one else uses it -and I *had* administrative access - now I have to stop working and run an entire scan on my computer to find out if Trend Micro left junk behind after an uninstall. I found the fact that he was able to access CMD Prompt with remote assistance disabled quite disturbing. This happened with a different support ticket number. My first support ticket number is three days open, and not a single person has replied to my complaint about high CPU usage. I removed Trend Micro. I won't be able to get a refund because it's been more than 30 days. I wouldn't recommend this even if you don't use graphics software. It runs high CPU usage regardless.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 17, 2020

    I had a laptop and had Best Buy install Trend Micro upon purchase. The laptop always seemed slow and lagging, needing to restart every time. Saw somebody else complain about that, and I was like, aha!. Anyway don't use that laptop, and have tried to cancel the auto renew for Trend for years. Frustrated, I had AmEx back out the charges, last year, only to find out that they agreed with Trend then when they showed them my Best Buy receipt from 2013. Hours and hours spent going down rabbit holes looking for how to cancel, looking for order numbers that don't exist, cancelation buttons that aren't on the page they said they were. Online customer service, 7th in queue? 1 minute wait time, OK, 4th in que, 8 minute wait time, 3rd in que, 11 minute wait time, so frustrating. Live chatting with robots that won't recognize the word cancel.

    Calling customer service line for Trend and going down options on a phone tree until I ended up in Mexico with a rep whose connection was a tin cup on a string, neither of us could understand each other, had I known, I would have had Guinness on the other line for our attempt at how many times two people can say "what" back and forth. Gave up, said goodbye. Found a Best Buy customer service number, went down the phone tree options until I ended up in India, better connection but still trouble understanding each other. The person was very reluctant and kept trying to twist my words.

    At this point I'd logged about 3 hours of time into cancelling this, just today, not counting last year's attempt. After saying "I want to cancel this auto-renew" I don't know how many times, he finally relented, but then it was like trying to "pry a kid's hand open to get your toy back". He finally gave me a cancellation case #. I asked for a confirmation email. That he wouldn't do, but said on the last day of my coverage (approx. a month from now) I would get an email alerting me of the discontinuation of services. Never again will I willfully buy a Trend product, nor do I have any desire to enter a Best Buy without exhausting all other options.

    12 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 2, 2020

    This was an included in price virus protection from Best Buy when I bought my laptop. I normally use Norton..but I gave it a try..was awful every time it scan 2 things had to restart laptop. First I thought wow must be bad to have to restart.. Mind you this is brand new laptop.. Should've been my 1st clue.. No every scan if it thinks it finds something for each 2 items you must restart your pc if it finds 4 things you will restart it twice like I said every 2 items.. So done with this.. Will continue with my Norton that's on desktops, other laptops & smart phones. Don't waste your money unless you want to waste a lot of your time rebooting.

    12 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: May 11, 2020

    I've been working with Trend Micro software for over 15 years. The corporation I worked with for many years used their enterprise protection, and I've used their consumer/home protection. Overall I've been happy with the software; useful reports across multiple devices, and effectively has caught and notified me when malicious happenings occur (sometimes installing valid software that is NOT a problem too [false postitive] which I was able to override).

    There was a period some many years ago where their software seemed to cause excessive CPU utilization, but that hasn't been a problem for easily over 7 years now. And there was one case where NONE of the antivirus software detected a problem on my mom's computer (TM, Norton, Kaspersky, etc) but MalwareBytes DID identify a few problems. Given that experience, I put TM up with the best of them, and possibly MalwareBytes a notch higher based on that one experience. Understanding each software may catch something another may not, this assessment based on limited experiences truly is subjective.

    As others have warned, be mindful of your "auto-renew" settings if you don't want a minor hassle when your license auto-renews and you try to have it undone. Happened to me and honestly it was not a big deal to have undone.. They were pretty good about the refund. The only real negative I'd say is that you'll often find better "new license" pricing at online resellers than the price of the renewal; I'd like to see renewal pricing for loyal members *significantly* lower than it currently is.

    2 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: April 4, 2020

    I am not sure that this is actually giving me the protection I was hoping for. It was part of my Best Buy packing for my new laptop. It's not what I would have purchased by any means. My work was looking at my computer and he applied his antivirus "Malware", I believe, and it found a virus that Trend did not pick up. I am wanting to change but there are so many out there. I don't know what is best.

    12 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 27, 2020

    Trend Micro was recommended to me by my computer go-to-person in Cincinnati and has been used by me most of the time. I had several years with Norton and McAfee, but found going with Trend Micro better for me.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: March 16, 2020

    I've had Trend Micro 3-4 years now, never noticed any major issues until the most recent update. This update wasn't compatible to my Mac so I had to call the company and fully install it that way. A few months afterwards, my laptop started to noticeable lag, apps wouldn't open, had trouble restarting/shutting down and my battery began to drain RAPIDLY. I almost had to purchase a whole new Macbook until a tech expert told me Trend Micro might be the issue and it was. Immediately after uninstalling, my laptop seems to be working fine.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 19, 2020

    I tried to remove this program in order to get a free protector from my internet company only to have a pop up come up saying that I must remove some of my files in order to remove trend program and I am not willing to do that because I did not have to remove any files when adding this program. I have contacted this company and waiting for a response before taking further action.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 14, 2020

    I purchased a software package in 2019 but download never worked and they never wanted to help so went on to purchase Kaspersky which has been great. However, today I was notified by my bank my account was in debit because Trend had apparently set up an auto payment. They just debit your account without notice. I contacted them and after to and fro-ing they issued a refund but would not have a bar of giving me back the $30 overdrawn fee they caused me to get. Said they sent an email which I never received, BEWARE - DO NOT PURCHASE FROM THEM. THEY KEEP YOUR CREDIT CARD DETAILS AND JUST TAKE WHAT THEY WANT WHEN THEY WANT. I have lodged a report with ACC. Jow can companies just get away with this sort of behaviour, nothing more than scammers.

    16 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 27, 2019

    I wish there was a -star..one star is way too much. They tried to scam me out of $15,000.00 when I asked for a refund. They hire rude people. Their call center isn't even in this country. It's in India. Never give them access to your computer even if they are support. They can not be trusted. If you use them you will be doing at your own risk. There are better antivirus programs out there.

    12 people found this review helpful
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    Trend Micro author review by Shelley Elmblad

    Trend Micro is a global security software company that was founded in Los Angeles, CA, in 1988. They develop security software for the home, business and cloud computing environments.

    • Free trial: The company offers a 30-day free trial. Trend Micro is available for PC, Mac, Android, iOS and Kindle devices. There’s a 30-day money back guarantee on paid products.

    • Security options: A number of different price points are available depending on which level of security is needed for one or multiple PCs priced from $34.95 to $49.95. Mac software is $29.95 per computer.

    • Web monitoring: Trend Micro can monitor and control which websites are visited to prevent kids or employees from visiting certain sites.

    • Ransomware protection: Ransomware encrypts files to make them inaccessible, then the computer user is charged a fee to get a key to decrypt files so they can be used again. If Trend Micro detects an attempt to encrypt files, it quickly backs up those files up then fights the encryption.

    • Social network privacy: Trend Micro checks privacy settings on Facebook, Google+, Twitter and LinkedIn and lets you know if you’re open to identity theft.

    by Shelley Elmblad Financial Software Contributing Editor

    Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

    Trend Micro Company Information

    Company Name:
    Trend Micro
    Year Founded:
    1988
    Address:
    225 E. John Carpenter Freeway, Suite 1500
    City:
    Irving
    State/Province:
    TX
    Postal Code:
    75062
    Country:
    United States
    Website:
    www.trendmicro.com