Trend Micro

Unable to completely UN-install, the companies uninstaller tool does not work. Tried this multiple times, tried finding an uninstaller executable, none of which are helpful. It's strategically keeping me from installing Bitdefender. I was referred to this program by my CompTIA Network+ books however I fear even CompTIA isn't all what they're cracked up to be. They have a support channel that is only available between 5 am - 5 pm. It's 11 pm and I have to work tomorrow! Guess I'll spend my lunchtime dealing with this pile of crap.

Trend Micro's latest version, 17 - was running extremely high CPU usage - ranging between 45% and 58%, it got to the point I couldn't operate my graphics software - even when disconnected from the internet and not running any other application. I called technical support. The first person on the phone, was very nice and we walked through various steps to try and resolve the issue. He admitted high CPU usage was an issue in a previous version. After several attempts given to me by the technician with no results, he informed me the last step was uninstalling the software and reinstalling. I did so. The issue was not resolved. I followed up on email, informed them the issue was not resolved and sent screen captures showing the high CPU. No response. Three days later, nothing. Today, 07/17/21 - I tried tech support with live chat, instead.

I had a laptop and had Best Buy install Trend Micro upon purchase. The laptop always seemed slow and lagging, needing to restart every time. Saw somebody else complain about that, and I was like, aha!. Anyway don't use that laptop, and have tried to cancel the auto renew for Trend for years. Frustrated, I had AmEx back out the charges, last year, only to find out that they agreed with Trend then when they showed them my Best Buy receipt from 2013. Hours and hours spent going down rabbit holes looking for how to cancel, looking for order numbers that don't exist, cancelation buttons that aren't on the page they said they were. Online customer service, 7th in queue? 1 minute wait time, OK, 4th in que, 8 minute wait time, 3rd in que, 11 minute wait time, so frustrating. Live chatting with robots that won't recognize the word cancel.

This was an included in price virus protection from Best Buy when I bought my laptop. I normally use Norton..but I gave it a try..was awful every time it scan 2 things had to restart laptop. First I thought wow must be bad to have to restart.. Mind you this is brand new laptop.. Should've been my 1st clue.. No every scan if it thinks it finds something for each 2 items you must restart your pc if it finds 4 things you will restart it twice like I said every 2 items.. So done with this.. Will continue with my Norton that's on desktops, other laptops & smart phones. Don't waste your money unless you want to waste a lot of your time rebooting.

I've been using Trend Micro Antivirus on my Mac since 2015 and it has never disappointed me. As compared to some other top rated antivirus, Trend Micro has the best scan results with blocking of online threats. Mostly I run scheduled scan for my Mac so, it keeps my data and laptop safe in the background. The updates are delivered on time, so you never stand a chance of the latest virus threat or phishing. Since their customer support is also co-operative, so I will continue to use Trend Micro.

I've been working with Trend Micro software for over 15 years. The corporation I worked with for many years used their enterprise protection, and I've used their consumer/home protection. Overall I've been happy with the software; useful reports across multiple devices, and effectively has caught and notified me when malicious happenings occur (sometimes installing valid software that is NOT a problem too [false postitive] which I was able to override).

I am not sure that this is actually giving me the protection I was hoping for. It was part of my Best Buy packing for my new laptop. It's not what I would have purchased by any means. My work was looking at my computer and he applied his antivirus "Malware", I believe, and it found a virus that Trend did not pick up. I am wanting to change but there are so many out there. I don't know what is best.

Trend Micro was recommended to me by my computer go-to-person in Cincinnati and has been used by me most of the time. I had several years with Norton and McAfee, but found going with Trend Micro better for me.

I've had Trend Micro 3-4 years now, never noticed any major issues until the most recent update. This update wasn't compatible to my Mac so I had to call the company and fully install it that way. A few months afterwards, my laptop started to noticeable lag, apps wouldn't open, had trouble restarting/shutting down and my battery began to drain RAPIDLY. I almost had to purchase a whole new Macbook until a tech expert told me Trend Micro might be the issue and it was. Immediately after uninstalling, my laptop seems to be working fine.

I tried to remove this program in order to get a free protector from my internet company only to have a pop up come up saying that I must remove some of my files in order to remove trend program and I am not willing to do that because I did not have to remove any files when adding this program. I have contacted this company and waiting for a response before taking further action.