Trend Micro Reviews

Trend Micro is full of scammers and liars. It is really easy to "accidentally" purchase things from them that you never intended to purchase. I currently have like four licenses when I only need one. When you contact them for technical support, they take control of your computer and then send emails in your name giving themselves glowing reviews you never intended to give them. I hate this company and I will be switching to a different company as soon as my current license expires this year. AVOID THEM AT ALL COSTS.

Sadly but true, my computer was hacked while internet was off in my house and Trend Micro was installed. Not sure if there is another network in the house, checking into that. Probably my fault since a remote software was installed in my computer and I never uninstalled it. Just making you aware of what criminals are doing.

Bought a new computer and it is nearly impossible to transfer subscriptions from one to the other without a remote session. I just don't trust these weasels. Numerous calls, texts.... that's a complaint in itself. Try arguing with an AI chatbot.

I have had this software since it was PCcillian... Fast forward 30 years and here we are with a company that doesn't like to talk to you, changes programing functions with no notice, moves you to a program that doesn't work on all browsers and then wants me to login to my account, login to ID Protection and cut and paste or hunt down the site I want to login to. I have also experienced this software changing my settings for auto renew! The scheduled scans must times do not start on time and has started locking up at 75% and have t5o reboot to get it to stop. This use to be a great software package, but their developers seem to forget that there are a lot of chooses out there and they shouldn't cut customers out because they down want cover independent developed software like FIRE FOX but instead want to push you to Google or Windows products. I will not buy this software again, looking for a American made product this time...

We have had Trend Micro for three years. We bought it on a multi-year discount. The emails they send about the status of our devices were very informative. After three years we received a renewal offer via email and clicked on it to renew; there was no multi-year option. I went to the Trend Micro site to see if there was a multi-year offer there and found that the same product was available $25 cheaper . . . Still for only a single year. So they were planning to charge me $25 more than a new customer. Hmmm. Then I started trying to call them to see about the multiyear plan and about getting the cheaper rate on my existing account. They weren't open when I called on Saturday, so I planned to call during the week. When I finally remembered to make the call they were closed for Juneteenth (hunh?).

I received an email from Trend Micro today warning me of my upcoming auto renewal. I immediately logged into my account to cancel it. The system even said it was cancelled and had an appropriate farewell message. Then my account continued to show it in auto renewal status. I kept doing it over and over again. My account will still auto renew. Tried to get a chat agent, no one ever joined the chat. Don't even get me started on trying to reach them by phone. It's impossible. I am so tired to dealing with auto renewal that this time they will lose my business permanently.

If you're thinking about going with Trend Micro, maybe think again -- I wrote them this message after they failed to respond to my inquiry about charging me for an account I've never opened, not once but four times. Their customer service team told me to follow instructions to cancel an auto renewal that I never agreed to and second, the portal they sent me to didn't even work. Even a contact form to question and order number failed to work. I sent them screenshots of the issues. What's hilarious is they responded to my first outreach instantaneously and didn't follow through on my second and third and now fourth outreach, asking for them to refund me and remove my information from their accounts. How can they be trusted to secure anyone's information if they are allowing identity thieves comprise information of others and use it to open accounts. DO NOT BUY. Go with ESET instead of the SCAMMERS.

Customer support is non existent and they PUSH you to AI which I DO NOT USE NOR LIKE!! Do NOT use "AUTO RENEW" because they will allow their horrible automated system to take out the payment before it is due! When you have a family on a budget, it kills your rent!! And good luck if you get to talk to a REAL person!!!! EXTREMELY AGGRAVATING!!!!

Unable to completely UN-install, the companies uninstaller tool does not work. Tried this multiple times, tried finding an uninstaller executable, none of which are helpful. It's strategically keeping me from installing Bitdefender. I was referred to this program by my CompTIA Network+ books however I fear even CompTIA isn't all what they're cracked up to be. They have a support channel that is only available between 5 am - 5 pm. It's 11 pm and I have to work tomorrow! Guess I'll spend my lunchtime dealing with this pile of crap.

Trend Micro's latest version, 17 - was running extremely high CPU usage - ranging between 45% and 58%, it got to the point I couldn't operate my graphics software - even when disconnected from the internet and not running any other application. I called technical support. The first person on the phone, was very nice and we walked through various steps to try and resolve the issue. He admitted high CPU usage was an issue in a previous version. After several attempts given to me by the technician with no results, he informed me the last step was uninstalling the software and reinstalling. I did so. The issue was not resolved. I followed up on email, informed them the issue was not resolved and sent screen captures showing the high CPU. No response. Three days later, nothing. Today, 07/17/21 - I tried tech support with live chat, instead.