Trend Micro Reviews

I have used Trend Micro for years. However, recently their software has become cumbersome to use. I purchased a 5-device license, and the ongoing issues of downloading Trend Micro to my devices is in essence on going. There is nothing straightforward about downloading Trend Micro. The extended time one has to devote to downloading their software is not worth the price. I am looking for another virus software to replace Trend Micro in the near future.

Trend Micro is full of scammers and liars. It is really easy to "accidentally" purchase things from them that you never intended to purchase. I currently have like four licenses when I only need one. When you contact them for technical support, they take control of your computer and then send emails in your name giving themselves glowing reviews you never intended to give them. I hate this company and I will be switching to a different company as soon as my current license expires this year. AVOID THEM AT ALL COSTS.

Sadly but true, my computer was hacked while internet was off in my house and Trend Micro was installed. Not sure if there is another network in the house, checking into that. Probably my fault since a remote software was installed in my computer and I never uninstalled it. Just making you aware of what criminals are doing.

Bought a new computer and it is nearly impossible to transfer subscriptions from one to the other without a remote session. I just don't trust these weasels. Numerous calls, texts.... that's a complaint in itself. Try arguing with an AI chatbot.

I have had this software since it was PCcillian... Fast forward 30 years and here we are with a company that doesn't like to talk to you, changes programing functions with no notice, moves you to a program that doesn't work on all browsers and then wants me to login to my account, login to ID Protection and cut and paste or hunt down the site I want to login to. I have also experienced this software changing my settings for auto renew! The scheduled scans must times do not start on time and has started locking up at 75% and have t5o reboot to get it to stop. This use to be a great software package, but their developers seem to forget that there are a lot of chooses out there and they shouldn't cut customers out because they down want cover independent developed software like FIRE FOX but instead want to push you to Google or Windows products. I will not buy this software again, looking for a American made product this time...

We have had Trend Micro for three years. We bought it on a multi-year discount. The emails they send about the status of our devices were very informative. After three years we received a renewal offer via email and clicked on it to renew; there was no multi-year option. I went to the Trend Micro site to see if there was a multi-year offer there and found that the same product was available $25 cheaper . . . Still for only a single year. So they were planning to charge me $25 more than a new customer. Hmmm. Then I started trying to call them to see about the multiyear plan and about getting the cheaper rate on my existing account. They weren't open when I called on Saturday, so I planned to call during the week. When I finally remembered to make the call they were closed for Juneteenth (hunh?).

I received an email from Trend Micro today warning me of my upcoming auto renewal. I immediately logged into my account to cancel it. The system even said it was cancelled and had an appropriate farewell message. Then my account continued to show it in auto renewal status. I kept doing it over and over again. My account will still auto renew. Tried to get a chat agent, no one ever joined the chat. Don't even get me started on trying to reach them by phone. It's impossible. I am so tired to dealing with auto renewal that this time they will lose my business permanently.

If you're thinking about going with Trend Micro, maybe think again -- I wrote them this message after they failed to respond to my inquiry about charging me for an account I've never opened, not once but four times. Their customer service team told me to follow instructions to cancel an auto renewal that I never agreed to and second, the portal they sent me to didn't even work. Even a contact form to question and order number failed to work. I sent them screenshots of the issues. What's hilarious is they responded to my first outreach instantaneously and didn't follow through on my second and third and now fourth outreach, asking for them to refund me and remove my information from their accounts. How can they be trusted to secure anyone's information if they are allowing identity thieves comprise information of others and use it to open accounts. DO NOT BUY. Go with ESET instead of the SCAMMERS.

Customer support is non existent and they PUSH you to AI which I DO NOT USE NOR LIKE!! Do NOT use "AUTO RENEW" because they will allow their horrible automated system to take out the payment before it is due! When you have a family on a budget, it kills your rent!! And good luck if you get to talk to a REAL person!!!! EXTREMELY AGGRAVATING!!!!

Unable to completely UN-install, the companies uninstaller tool does not work. Tried this multiple times, tried finding an uninstaller executable, none of which are helpful. It's strategically keeping me from installing Bitdefender. I was referred to this program by my CompTIA Network+ books however I fear even CompTIA isn't all what they're cracked up to be. They have a support channel that is only available between 5 am - 5 pm. It's 11 pm and I have to work tomorrow! Guess I'll spend my lunchtime dealing with this pile of crap.

Trend Micro's latest version, 17 - was running extremely high CPU usage - ranging between 45% and 58%, it got to the point I couldn't operate my graphics software - even when disconnected from the internet and not running any other application. I called technical support. The first person on the phone, was very nice and we walked through various steps to try and resolve the issue. He admitted high CPU usage was an issue in a previous version. After several attempts given to me by the technician with no results, he informed me the last step was uninstalling the software and reinstalling. I did so. The issue was not resolved. I followed up on email, informed them the issue was not resolved and sent screen captures showing the high CPU. No response. Three days later, nothing. Today, 07/17/21 - I tried tech support with live chat, instead.

I had a laptop and had Best Buy install Trend Micro upon purchase. The laptop always seemed slow and lagging, needing to restart every time. Saw somebody else complain about that, and I was like, aha!. Anyway don't use that laptop, and have tried to cancel the auto renew for Trend for years. Frustrated, I had AmEx back out the charges, last year, only to find out that they agreed with Trend then when they showed them my Best Buy receipt from 2013. Hours and hours spent going down rabbit holes looking for how to cancel, looking for order numbers that don't exist, cancelation buttons that aren't on the page they said they were. Online customer service, 7th in queue? 1 minute wait time, OK, 4th in que, 8 minute wait time, 3rd in que, 11 minute wait time, so frustrating. Live chatting with robots that won't recognize the word cancel.

This was an included in price virus protection from Best Buy when I bought my laptop. I normally use Norton..but I gave it a try..was awful every time it scan 2 things had to restart laptop. First I thought wow must be bad to have to restart.. Mind you this is brand new laptop.. Should've been my 1st clue.. No every scan if it thinks it finds something for each 2 items you must restart your pc if it finds 4 things you will restart it twice like I said every 2 items.. So done with this.. Will continue with my Norton that's on desktops, other laptops & smart phones. Don't waste your money unless you want to waste a lot of your time rebooting.

I've been using Trend Micro Antivirus on my Mac since 2015 and it has never disappointed me. As compared to some other top rated antivirus, Trend Micro has the best scan results with blocking of online threats. Mostly I run scheduled scan for my Mac so, it keeps my data and laptop safe in the background. The updates are delivered on time, so you never stand a chance of the latest virus threat or phishing. Since their customer support is also co-operative, so I will continue to use Trend Micro.

I've been working with Trend Micro software for over 15 years. The corporation I worked with for many years used their enterprise protection, and I've used their consumer/home protection. Overall I've been happy with the software; useful reports across multiple devices, and effectively has caught and notified me when malicious happenings occur (sometimes installing valid software that is NOT a problem too [false postitive] which I was able to override).

I am not sure that this is actually giving me the protection I was hoping for. It was part of my Best Buy packing for my new laptop. It's not what I would have purchased by any means. My work was looking at my computer and he applied his antivirus "Malware", I believe, and it found a virus that Trend did not pick up. I am wanting to change but there are so many out there. I don't know what is best.

Trend Micro was recommended to me by my computer go-to-person in Cincinnati and has been used by me most of the time. I had several years with Norton and McAfee, but found going with Trend Micro better for me.

I've had Trend Micro 3-4 years now, never noticed any major issues until the most recent update. This update wasn't compatible to my Mac so I had to call the company and fully install it that way. A few months afterwards, my laptop started to noticeable lag, apps wouldn't open, had trouble restarting/shutting down and my battery began to drain RAPIDLY. I almost had to purchase a whole new Macbook until a tech expert told me Trend Micro might be the issue and it was. Immediately after uninstalling, my laptop seems to be working fine.

I tried to remove this program in order to get a free protector from my internet company only to have a pop up come up saying that I must remove some of my files in order to remove trend program and I am not willing to do that because I did not have to remove any files when adding this program. I have contacted this company and waiting for a response before taking further action.

I purchased a software package in 2019 but download never worked and they never wanted to help so went on to purchase Kaspersky which has been great. However, today I was notified by my bank my account was in debit because Trend had apparently set up an auto payment. They just debit your account without notice. I contacted them and after to and fro-ing they issued a refund but would not have a bar of giving me back the $30 overdrawn fee they caused me to get. Said they sent an email which I never received, BEWARE - DO NOT PURCHASE FROM THEM. THEY KEEP YOUR CREDIT CARD DETAILS AND JUST TAKE WHAT THEY WANT WHEN THEY WANT. I have lodged a report with ACC. Jow can companies just get away with this sort of behaviour, nothing more than scammers.

Terrible company. Just saw a charge through PayPal for $35.95. Researched it and it’s this company. I’ve never noticed before but they have been charging me that every year for the past 7 years!!!! I never sign up for crap like this and have no idea how it happened. The phone number doesn’t work. PayPal won’t help me because they say they handle their own. I’m just going in circles. It’s making me so mad. They have no desire to help resolve disputes and PayPal isn’t any better!???

I wish there was a -star..one star is way too much. They tried to scam me out of $15,000.00 when I asked for a refund. They hire rude people. Their call center isn't even in this country. It's in India. Never give them access to your computer even if they are support. They can not be trusted. If you use them you will be doing at your own risk. There are better antivirus programs out there.

I had to reset my computer three times when I had it because when I put on, it would not allow me to do anything. Some mysterious reason, it crashed my computer. Took it off after some frustration. Mine did not work with Gmail nor Firefox. Since taking it off and putting another well-known antivirus on my computer works perfectly.

I purchased Trend Micro Web Security for PlayStation®4 (Add-On Content) 19.99. Trend Micro Kids Safety for PlayStation®4 (Add-On Content) 19.99 a year ago. I never used it nor where there any instructions on how to configure it. In the fine print I found out the hard way you automatically renew people. You then went ahead and charged me for both of those through Sony without my consent on 8/18: I disputed the charges (since I never used the software originally nor did I authorize the renewal nor did I have the knowledge of checking if there was an auto renewal setting to uncheck because there were no instructions in the original purchase.)

We called to ask for help on how to add a device under their protection. The man that we talked to was super rude and was talking to us like we were dumb. If you need help, good luck if he answers the phone.

Best Buy cancelled its contract with Kaspersky and offered me Trend Micro for the remainder of the contract which expires in August 2019. A few weeks ago TM kept sending me daily messages that it was scanning my laptop at a specific time on that day. It never happened. I finally contacted TM who then removed the message and as I found out today, the remainder of my contract without any prior notice. This gives me concern signing up with TM again as they seem to be unreliable. For some odd reason, they allowed me to keep their Password Manager... HaHa.

I just bought a new laptop and the seller gave me a card with a key number on it for a free one year subscription. When I tried downloading the anti-virus protection it errored out and told me to call their 1-800 number which I did. They asked to remotely connect to my system which I allowed because I was given this from a trusted source. They said they would do a scan and call me back. I watched them while they worked on my system. About 10 mins later I get a call back from Devon, he has told me my call has be passed to him due to the severity of the issues found.

I bought their 12 month 6 device protection and they stopped it a few months later without notifying me... My computer has been hacked and now my business website is not accessible from my computer. My website I have worked so hard on and everything is on my computer... I have lost out on so much business because of them. This has been so extremely upsetting. I rang them the other day and they told me bad luck. Refused to refund me my money etc... I have now had legal advice, have been in touch with the ACCC and we are taking this further. Next step is Department of Fair Trading. You are not going to get away with ripping people off. GO WITH NORTON PEOPLE - SAVE YOUR TIME, MONEY, COMPUTER AND SANITY.

I have not renewed my subscription for 3 years but they keep on ILLEGALLY charging my credit card each year. When I call they promise to remove the charges but never do! Plus all calls are sent overseas so my concerns fall on deaf ears!

I am 2 year Trend Micro user and contacted them to get some help. Requested money for advice? When I told them that I am a user and I have requested the person's name and employee ID. Reply was my name and my phone number. What a disgusting customer service that Trend Micro got? Cheers for all users.

I have never experienced such bad customer service. We have TM (Trend Micro Endpoint Security) for business at work. I have raised a support case with them in December and now end of February it is still unresolved. I keep chasing every few days or so and each time I am told they are working on it. Admittedly the issue reported is slightly non-standard, but my impression really is that they are just waiting until I give up. I will seriously reconsider renewing this product and recommending to any of my customers.

**WARNING** --- I purchase Internet Security Maximum for (5) users, which also included their software called Password Manager. So I asked how do I set the Password Manager for each user. They told me that each user would have to set up a Trend Micro user/password for each user to keep each users password separate in Password Manager. The master user/password that you use to set up your Trend Micro account is the ONLY user that get to use Password Manager with unlimited passwords. All others gets to use a TRIAL VERSION before it asks for MONEY to buy/activate additional users. Do not purchase for multiple users unless you want to keep spending money. VERY MISLEADING... RIP-OFF...

I have been using Trend Micro Maximum Security for a few years & protection has been fine. I have a problem with their renewal though. My subscription date is December. In October I started receiving renewal offer emails from them. They offered a pretty good deal, so I took it. When I checked my subscription it showed that I had added a year. I had changed credit cards, though, & couldn't afford to have them bill Auto Renewal to the card # I had on file. I very specifically turned OFF Auto Renewal & double-checked it. Suddenly in December I got an email saying my subscription had been renewed. When I checked I found that my subscription was now paid till December 2019. I called in & the agent refunded the extra year & gave me 2 months free subscription, but I sure don't trust them anymore & them billing the wrong credit card will cost me. The agent never apologized for what happened, so I'm doubtful it was an accident.

Easy to use, easy to install. I've always felt like they are really keeping track of the bad stuff out there. Doesn't take a rocket scientist to set up the auto scan function.

I feel safe and have not had a problem using Trend Micro. I have used it for over 10 years. I like they help direct me away from potentially harmful sites.

I purchased a lifetime deal for this software, but it will not transfer over to the new updates. They want me to pay for the upgrade. Also, the software blocks me from downloading Microsoft Word updates as well as my HP printer. I do not mind the protection, but it has made my life a little more difficult using programs that I do need.

I've used this service for the past 3-4 years. Don't see a heck of a lot of difference between them and Norton or McAfee. They run the usual scans and inform me of their results same as the others that I mentioned and once used.

I love this software and used it for about 5 years. Just wish it didn't cost so much. But you do get what you pay for and I would not trade it for another virus protection. You can use it on multiple devices and I use it on my Samsung Galaxys8+ and my Tab.

I had McAfee for a couple of years, and I turned off the auto-renewal option, because I think it's overpriced, and the corporation I work for used Trend Micro for approximately 750 employees. Trend Micro allows you to protect up to 5 devices, and I've now protected my iPhone, my last computer which was a Lenovo that crashed and required replacement, and I now have Trend Micro on my Dell. Trend Micro also emails each user a monthly report of all of the scans conducted, and anything malware, viruses, and all other issues that could jeopardize security of personal information. To date, I've received two reports, and the "heath" of both computers, Lenovo and Dell, are both safe and sound. It's actually the most effective software at the lowest price.

I find this software easy to use and very reliable. I've never contracted a virus and have always been warned of suspicious files, websites or emails. It makes me feel safe.