Trend Micro Reviews

For almost a year my machine was slower than molasses. I restored and restore and never thought that Trend Micro Titanium would have been the villain. I removed it, which was very reluctant to leave. I have now a new machine with Windows 7 starter.

I installed Trend Micro in my computer that had been fine for three years. Immediately it became unresponsive and Google Chrome stopped working. I contacted Trend Micro and they blamed Google and said it is not a fault with the program and for a fee they would help me. I took the computer to a tech shop and they completely removed Trend Micro from the system and it had a little life in it. They went through the complete system and removed Trend Micro where ever it was found and now my system is up and running and this is the computer that had the problem. I was contacted by no less than 5 "techs" from Trend Micro and was never offered assistance other than an excuse. I will never deal with this company and have no faith in them.

They are total thieves! I have contacted my credit card company to cancel their "auto renewal" that was never authorized! These morons give a bad name to the free market. They must be related to our present king! Do what you want, screw them when you can. Pissed off, what ever you want.

I purchased the software CD at a trusted retailer, went home to install and was forced to accept auto renew after hours of installation with a message I could log in and easily cancel auto renew after installation. I went in after install to cancel the auto renew several times, it would show auto renew off and I would log off. If I logged in again to check status, it would show auto renew on. I auto renewed off yet again and logged out. The computer I installed the software in never ran the same, I was within hardware specs required, but the system became so slow with the new Trend Titanium Antivirus ware that I threw it out.

My wife was doing the online schooling so we needed an antivirus for our computer. The computer was slow but when we bought the antivirus disc for more than a hundred $ we thought what could go wrong. Somehow these people got a hold of my bank info and started Charging us money. When I called to what the charges were for, the man that answered did whatever he could to not explain how they got my bank info but couldn't stop charging us unless we cancelled. And that would cost an additional $100.00. The last thing they took from my account was $76. Which would have helped me during this tough winter. They said they charged us because they say we renewed our account on that computer which hasn't worked in some time. Who renewed it? We didn't. So we complained to the Better Business Bureau. Trend Micro responded with an email I still have that says they made a mistake and was gonna refund my much needed money. BBB closed my case and Trend refuses to return my money. What can I do? I don't want anyone else getting scammed like this. I do not recommend their service. It makes your PC worse. I just wish they gave back my money. Because now I have nothing but late fees. Thanks Trend Micro.

I order the Titanium Security 2013 for 3 users and was only allowed to use 1 of the subscriptions. First they said that I waited too long to put the 2nd one on to the 2nd laptop, then they sent me a new product # that still did not work. My solution is not to use Trend Micro again. No will I let family and friends use them. From now on, I will give them bad reviews. Let's show them what damages consumers can cause. Let's watch Trend Micro go down hill fast.

Trend Micro came on my Dell laptop and after security issues with my computer, I decided I wanted to use Norton 360. I realized that because I had bought an additional year of Trend, I was being automatically renewed by charging my credit card. I went to cancel and had a terrible time trying to reach someone who could cancel the subscription. There is no way they just let you opt out. Finally, after a series of phone calls, I have hopefully opted out. They make it very difficult hoping you won't bother. There should be an opt out.

I called about my subscription of Trend Micro Internet Security. The woman I got acted like it was a problem to deactivate my account because I found it on Bestbuy.com for $29.99 for the Trend Micro Titanium. The subscription does not do an update of the program and it looks the same and the Titanium looks newer, so why pay the $53 for the subscription? After her attitude and telling me that after you took my money it would take 1-2 months to get it back, because I like the program, I am out $90 until I get the refund for the subscription in a few months and I need to mark my calendar to ensure that I get the money back. Your people on the subscription is horrible. People are out of work and you have ugly people working for you. I have the credit on my calendar for 3 months out to ensure that they return my money because after I asked for a supervisor, no one called back.

My virus protection continues to turn off sporadically and if I am online I can turn it back on but I cannot get an answer from Trend why this happens. Also, they just advised me that it only protected from viruses if I am using "outlook" and not if I am using Yahoo or AOL or whatever.

I purchased a Toshiba computer and at the same time purchased Trend Micro Pro anti virus software based on their $50 rebate promotion. The rebate was only valid at Staples during the period August 1, 2009 through December 31, 2010. I submitted all required documents and received a post card indicating that your receipt date is not acceptable. Second the post mark (August 7, 2010) does not qualify for the rebate. This is a Staples only promotion and reflects on you.

Trend Micro using digital river to process cards has used my card for auto renewal after repeated attempts to stop auto renew over the past 16 months. After little relief from Trend Micro in Jan 2010, I resorted to deactivating my debit card at my bank stating that I was deactivating the card to protect against further fraudulent charges. In May of 2010, my account was again charged through the deactivated card with a forced and fraudulent expiration date. This is the problem. I only lost about $130 over the period of 16 months. These companies are by default auto renewing the software and collecting millions, one 50-dollar bill at a time and no one will do anything for 50 or 100 dollars.

PC-Cillin product update does not work with dial up internet. Large download takes 6 hours and restarts from beginning when connection fails (unlike most of their competiton which have downloads that pick up where they left off upon reconnection after failure.). Trend acknowledges the problem but refused to send CD to accomplish update. Was told by their customer service that I would need access to a better internet connection to use their product.

A computer newspaper columnist recommended this company's software product, PC-cillin, for virus protection. Their ads offered a $25 main-in rebate. I sent in the rebate form with everything filled out and included, UPC code stapled to the form. Approx. 5 weeks later, they sent a postcard saying my mailin was not complete and UPC code was not included and send it again.

On April 22, 2005, Trend Micro sent auto update Pattern 594 for their PC-cillin Internet Security software to many thousands of their subscribers worldwide. The antivirus company's update acted like a virus, and disabled those computers. As a pacifier, they offered to extend the subscription by one year for U.S. customers (a value of $25), and by one month for customers in Japan.

I ordered a FREE upgrade from the 2004 version to the 2005 version. I downloaded the updgrade via the Internet. I was billed for the upgrade. I brought this to their attention, but their response did not address the situation. They sent me a physical shipment of the upgrade, PLUS a $4.49 unlimited download option that I did not order or need. I have already downloaded the "FREE" upgrade and it is working normally on my computer.

Not a complaint but rather an interesting clause ("out of the country")can be found in Trend Micro Software Evaluation Agreement in paragraph 3 which reads as follows: