Trend Micro Reviews

This software is fabulous and the support team can't be beat. It was the ONLY antivirus software that was able to clean a virus off my computer. At the time that I got the virus I did not have Trend Micro, however, they provided a FREE virus scan and cleaned my computer. I have been with them for about 12 years now and have not had a virus since then. They are the best!

I get their premium pack for 3-5 P.C.s (it's been so long now), PLUS I am protecting 2 Smartphones! IF I feel something has gotten through I do a quick scan with both "MalWare Bytes" as well as "Avast!" & wham-bam, thank you ma'am.

Great product, no spam emails, and it gives a monthly report. Have used it for about 4 years for all desktops and has worked efficiently and quick. Excellent, highly recommend.

I've recently had my laptop completely overhauled and so I wanted to make sure I got safe, predictable antivirus protection. I went to a officeworks store and purchased trend micro maximum security internet protection and followed the directions in the packet. I got this problem straight away saying that although it recognized my validation code, it was unable to be activated until I called the number on the screen.

I have used Trend for over 6 years. I have only had to call their CS department once. It is very easy to install on your cell and laptop. We have it downloaded on 3 of our devices.

Trend micro seems to keep viruses off my laptop. It offers a choice of a quick scan which takes only a few minutes or a thorough scan which takes about an hour or more. I feel the full scan offers good protection.

I am glad that I changed to Trend Micro for my antivirus and ransomware protection. I use it on all my devices as well as my phone and have had good results. On occasion it has found that someone was trying to gain access to one of my computers and I was alerted immediately. Another reason I am pleased with Trend Micro is that I have control of the software on my computers and that application on my android devices. I would highly recommend Trend Micro for home or for a business.

I had been a long time user of Trend Micro products... on 5 PCs. Because Trend Micro's antivirus protection was slipping and because their price per seat was rising, I went with Norton Antivirus. Well, guess what's been showing up on my PC and displaying unwanted popups, Trend Micro! I had run Revo Uninstaller and tried to get rid of them. They won't go away. Question, do you want to trust your data to a company that gets into your computer and won't go away? I no longer trust or respect Trend Micro.

Well I got Trend Micro with a new computer. It worked initially, but then nothing on the Internet would load, until I took Trend Micro off of the computer. Then, when I did that, everything went back to normal. I do not recommend it, Norton is much better!

Trend Micro has been ripping us off for years. We just learned that Trend has been charging us for their Antivirus software renewals for 3 years even though we don't even own that computer anymore. It crashed 3 years ago under the watchful protection of their great software so there was no way to cancel the renewal that we unknowingly signed up for. This type of "fine print" authorization should be against the law and Trend should be ashamed of scamming people that have not even updated their software in years. They lost a customer for life and I will trash them every chance I get unless they refund our money.

When adding additional licenses on Trend Micro they will charge the full term cost, but short term end your new added licenses to the expiration date of your previous licenses. They only show the short term end date of the added licenses after payment and check out. Called customer support but they would not adjust the price to fit the short term of the added licenses. Trend Micro scams their own customers!

This software was inefficient and hard to use so I canceled it 2 years ago and replaced it with Avast, which is excellent. Trend Micro charged my bank card $80 without any notification a month ago. When I called to reverse the charge, they claimed it had exceeded a 30 period (whatever that means) and would not reverse the charge. This is FRAUD. A charge of this kind should always be accompanied by a notification email. Don't buy this product!

Badly slows down PC, for few minutes after boot, the PC is effectively useless when TM starts. And the user is NOT able to kill TM process at that stage. Then when TM stabilizes it non stop eats ~ 50% of the CPU. The only way to make the PC functional again is to EXIT the TM (luckily at this stage this is at least possible). So in summary on the fly security protection is gone (after exiting TM) which denies the purpose of buying security SW for an online protection. But I must admit that at least the SCAN run manually yielded 100% clean PC so far. I contacted TM about the amount of CPU that it steals and I have received NO REPLY - They simply do not care!

Someone with a computer name ** used my name, license number, etc. to install the software. I don't know this person and have never given my information out to anyone. TM customer service was EXTREMELY unhelpful in this regard - quite rude actually! Refused to issue me another license #. Also, the software is largely useless - lets hackers through Internet Security AND slows down my computer significantly. I changed my PW several times, with no effect whatsoever. I wish I could rate it a ZERO or even minus zero.

Purchased premium cover for up to 6 devices. It causes Windows devices (laptops and surface pro tablet) to run at snail's pace or freeze completely. Forget about the master password protection - it expects some complicated master password to be created, that you have to use every time for it to log you in... Instead of the easily accessible, saved password that you would otherwise be using. Forget using it on your iPhone, it wants to be running in the background ALL THE TIME to do anything (such as tracking your data usage). Totally a waste of money - I had never before paid for antivirus software, having always been well catered for by AVG free. Cannot say the Trend Micro product is worth paying for, in fact, totally the opposite.

Sadly, I have been infected a twice with a virus and had to pay good money to have them removed. The most recent occurred May, 2016 and it cost me $159.99. I contacted Trend to discuss this, and, in short got nowhere. However, I did find out, after being a subscriber for 4 years that I could have contacted them for help. Who knew! I found out the hard way. I have been getting monthly reports from Trend telling me my PC is threat free. Yet I have been infected. Trend security has failed me miserably. I will not renew and most likely switch to Kaspersky's. Too much to explain here, other than NOT HAPPY with Trend's lack of customer care.

I am unable to get to my Facebook account. Thanks to Trend Micro. I understand Facebook's concern over internet security but this is ridiculous!!! I already use Malwarebytes and I have no interest in using the other company. I let them scan the system for viruses but I think I made a mistake. When I had an online chat with a representative about the situation they wanted my phone number. That's when I knew the whole thing was a scam and I refused. I am not going to give them money for something I don't want!! Now I'm not sure what to do.

The only times I had issues with this software was when I was renewing my subscription. For whatever reason the renewal either did not reload properly, or wanted to charge for another download. In each instance I communicated with the vendor and always had complete satisfaction with the fix. It was mostly annoying not trouble. After bad experiences with another brand I went with Trend Micro (was called Guard Dog back then) because of good reviews I had read. Trend Micro caught them all and always let me know what it was they stopped and provided a detailed report.

Whether I forgot my password or switched the activation from one computer to another one, it can be done promptly without a single phone call. It protects but not blocks even a suspicious website. If I confirmed that wasn't, the software will remember. It's powerful with half the price that I paid for other name brand antivirus software. It caught a lot of viruses without bothering me for 2 years in a row and I am still using it. Try it yourself to believe, I prefer not to hot sell it to other.

They're very helpful and knowledgeable but lack a sense of genuine concern. I would have rated them better, but recently they made changes which do not allow other anti-spyware systems on my computer. There is no single anti-spyware is going to, by itself, catch more than 70-75%. I want the flexibility of using other programs such as Malwarebytes. Because of the aforementioned problem I will not be auto-renewing this year. I have always liked Trend Micro. Their Housecalls was the ONLY thing I found back in the late 90s which identified, helped me to isolate and then dispose of the WIN95CIH virus.

I was careless about access to my Facebook and Trend Micro has hacked my Facebook. I cannot sign into Facebook unless I purchase a Trend Micro product. I'm getting no help from Facebook and it appears that Trend Micro has invaded my network and massively slowed down my computer.

I bought Trend Micro Maximum Security for 3 computers. On one computer I continued to get a pop up to download the system. I am not tech savvy and downloaded about 3 of these pop ups. Finally, I realized that I was already downloaded and should of ignored these pop ups. After an experience with malware or some malicious intrusion on my computer, Trend Micro turned off. I tried to download the programs and was informed that I was out of downloads and had to buy the program again! There was never any instructions about the downloading so this took me by surprise! I called the phone # on my receipt and the tech person was deceitful. He helped me download one computer then told me to do the rest by myself and got off the phone. Well, guess what... The other two computers won't download unless I buy new programs! I won't use this company again!

I bought Trend Micro Maximum Security 10 as I was conned by a salesman at Best Buy. This is WORSE than junk as its practically Malware in itself! You get no CD only a card with "instructions". When you go to the website recommended, the card becomes worthless as I had at least 10 additional steps that are not stated on the card and most required making choices with no explanation at all. When I backed out of it for the "Help" it was even worse. No phone number of any kind whatsoever.

I bought the Trend Micro product at Best Buy and there was no disc. I tried to install it from the paper instructions, to no avail, so I requested a disc be sent via mail. Two weeks went by, and no disc. In the meantime, I have a new laptop computer without virus protection. I called Trend and spoke to a technician, who supposedly was going to help me install it. He took remote control of my computer, and told me my laptop had corrupted firewall, and in order for him to install the program, I had to pay $249. I told him I didn't have $249, and he said I could pay some then, and then pay the rest later. Today, 10/2915, I called customer support and they gave my info to a technician, who came on the line and asked for my email address. He supposedly sent me a link for the installation. I waited several minutes, and no email, so he sent it again, and told me to check the spam folder.

I have used Trend Micro Internet Security for about four years, and I had always been satisfied. My subscription came up for renewal in August of 2015. I renewed and downloaded the package again. Maybe it's a coincidence, but ever since that day, my computer has slowed down to a snail's pace, and Mozilla Firefox started crashing at least three times per day. I can't even use Mozilla anymore. I called Trend, and of course they blamed it on my operating system (I still use Windows XP). Okay, but then why didn't I have all these problems the day before I downloaded the Trend package?

Been a client between 12 and 15 years - used auto renewal for many of them. Was satisfied. Approximately 18 months ago started getting malware infections (run a web based business with sensitive financial data and contracts on my home desktop), am very, very software savvy. When received notice that my Trend Micro Titanium was renewing on the 19th, phoned the company, spoke with sales and they recommended I upgrade to TM Max Security and save $20 the first year - that was on 12/18/14. Have always purchased premium support in addition. Was promised by sales that my auto renewal for the next day would be refunded with 7-10 days. I also canceled my auto renew at that time (new product wanted to be sure it worked as promised - which was it protecting me against malware as they said it would).

Problem deleting Plan Renewel Message - When I recently bought a new laptop, it came with a free Trend Micro software trial offer. That offer has now expired, and I don't want to renew it. The reminder to renew the plan shows up whenever I log in and I cannot close it or delete it.

Last year I signed up for a year of security and paid with my bank debit card. Never could get a hold of anyone as I couldn't get it downloaded and wanted a refund. Blew it off. Just found a "recurring debit charge" on my account. 1) I never ever allow a recurring debit charge from anyone and I never approved a recurring debit from Trend Micro. 2) Lost that debit card got a new one. 3) How did they manage to get that money out of the bank since it was a new card. Yes I am checking with the bank to find out why it was allowed and will looking into filing fraud charges. If this has happened to anyone else please contact me as it only takes 3 for a class action lawsuit.

I bought this security program from Best Buy and installed it on 3 devices. I never had such a nightmare with a piece of shotty software. The security shut down when I turned off my computer and I would go into my settings and find them on public network and share all. I could never get a hold on the phone with Trend and when I called on the phone I got Trend Micro supported by iyogi which is another company who tries to sell you more protection. I ended up having to buy the system discs to a Toshiba and HP laptop which cost me &100 plus because when I uninstalled the software it ripped the Microsoft product key from the computer. Don't buy this because you will be very very sorry for trusting this company with your devices.

Trend Micro - This company put an Automatic Renew on all purchases. Beware that you will billed automatically every year.

6 month subscription that is done in 1 month. If you say it is for 6 months, it should be 6 months, not 1 month.

I have been with Trend Micro for 7 years with no problems until this year. When my computer crashed and none of my local computer repair stores could fix it, so I purchased a new computer and call the tech support at Trend Micro to help me obtain my existing account with them. He remotely came on my computer and then told me I had Malware and spyware on my brand new computer that I would have to pay him from $199 to $499 to remove it and it included Trend!

I had purchased Trend Micro Maximum security product including cover for 3 computers and one mobile. Needing the mobile security I tried to download it but message said 'will not work in your country' or something to that effect. After contacting support I am asked to download a different free for all mobile security app. I say this is not acceptable. I am asked to download another product which it turns out covers me for one month! My problem is apparently sorted. No way!

I bought my laptop from Best Buy a few years back and it came preloaded with Trend Micro. It was free for the first year and when it came time to renew I thought it had worked as advertised and all virus protectors were basically the same. Well the problem is every year I have paid a subscription fee for another year of service but I get messages saying the program loaded onto my computer is their 2010 version and I need to buy the latest version in order to get protection from the latest viruses. WHAT'S THE POINT OF PAYING THEM TO ANNUALLY RENEW IF THEY DON'T UPDATE THE PRODUCT? This is a huge rip-off. Don't use Trend Micro unless you want to buy the full product every single year.

I purchased Trend Micro Titanium Security from QVC about a year ago, cost about $100. All of a sudden, it was turned off and I have no clue how this happened. It's supposed to be good until 2041. (ha-ha) I am not a computer savvy person so this is very annoying to me! Anyone thinking of buying this, DON'T!!

When you get a renewal email from them, the link they send brings you to a new program that costs twice as much, and you can't even find anything about your renewal! After you renew, then they send another scam email telling you that YOUR SUBSCRIPTION IS NOT ACTIVATED. It then directs you to another upgrade that costs more than the first scam, and again the subscription is activated. BUYER BEWARE!!

I have tried repeatedly to cancel my account with Trend Micro. I have some documentation from 2010 where they issued a refund. However, they started billing me again a few years ago. I cannot get a response from them and their website says that they have no record of my account. Yet they keep billing me, and I cannot seem to stop it. This company should be avoided at all costs. I do not even own the computer that I used this product on anymore.

I bought my computer from Best Buy and their Micro Trend Product was already on my computer. When it was time for renewal or upgrade. Well I thought I was automatically renewing the Internet Security 2015 in place of the 2014 one-year version I had. Well it turns out when it asked me to upgrade from my mobile app, which I had with one other device with computer previously. Well it only gave me the product for computer. I then realize it was the wrong product. I cancel the order but still do not know when they will give me my refund.

Please be very careful of this company. You cannot cancel your auto renewal software license with this "company." (I use this term VERY lightly). After 5 emails stating that I had canceled the auto renewal and the so-called customer services stating that they had no record of me (they had enough records to charge me!), I finally received an email stating that they had renewed my license at a cost more expensive than I could purchase new in retail. I immediately emailed them again stating that I had emailed them many times and demanded a full refund against a fraudulent service, and that I regarded them taking monies from my account as illegal and theft. Funnily enough, this provoked a response and I am getting a full refund. DO NOT use this company!

For almost a year my machine was slower than molasses. I restored and restore and never thought that Trend Micro Titanium would have been the villain. I removed it, which was very reluctant to leave. I have now a new machine with Windows 7 starter.

I installed Trend Micro in my computer that had been fine for three years. Immediately it became unresponsive and Google Chrome stopped working. I contacted Trend Micro and they blamed Google and said it is not a fault with the program and for a fee they would help me. I took the computer to a tech shop and they completely removed Trend Micro from the system and it had a little life in it. They went through the complete system and removed Trend Micro where ever it was found and now my system is up and running and this is the computer that had the problem. I was contacted by no less than 5 "techs" from Trend Micro and was never offered assistance other than an excuse. I will never deal with this company and have no faith in them.

They are total thieves! I have contacted my credit card company to cancel their "auto renewal" that was never authorized! These morons give a bad name to the free market. They must be related to our present king! Do what you want, screw them when you can. Pissed off, what ever you want.

I purchased the software CD at a trusted retailer, went home to install and was forced to accept auto renew after hours of installation with a message I could log in and easily cancel auto renew after installation. I went in after install to cancel the auto renew several times, it would show auto renew off and I would log off. If I logged in again to check status, it would show auto renew on. I auto renewed off yet again and logged out. The computer I installed the software in never ran the same, I was within hardware specs required, but the system became so slow with the new Trend Titanium Antivirus ware that I threw it out.

My wife was doing the online schooling so we needed an antivirus for our computer. The computer was slow but when we bought the antivirus disc for more than a hundred $ we thought what could go wrong. Somehow these people got a hold of my bank info and started Charging us money. When I called to what the charges were for, the man that answered did whatever he could to not explain how they got my bank info but couldn't stop charging us unless we cancelled. And that would cost an additional $100.00. The last thing they took from my account was $76. Which would have helped me during this tough winter. They said they charged us because they say we renewed our account on that computer which hasn't worked in some time. Who renewed it? We didn't. So we complained to the Better Business Bureau. Trend Micro responded with an email I still have that says they made a mistake and was gonna refund my much needed money. BBB closed my case and Trend refuses to return my money. What can I do? I don't want anyone else getting scammed like this. I do not recommend their service. It makes your PC worse. I just wish they gave back my money. Because now I have nothing but late fees. Thanks Trend Micro.

I order the Titanium Security 2013 for 3 users and was only allowed to use 1 of the subscriptions. First they said that I waited too long to put the 2nd one on to the 2nd laptop, then they sent me a new product # that still did not work. My solution is not to use Trend Micro again. No will I let family and friends use them. From now on, I will give them bad reviews. Let's show them what damages consumers can cause. Let's watch Trend Micro go down hill fast.

Trend Micro came on my Dell laptop and after security issues with my computer, I decided I wanted to use Norton 360. I realized that because I had bought an additional year of Trend, I was being automatically renewed by charging my credit card. I went to cancel and had a terrible time trying to reach someone who could cancel the subscription. There is no way they just let you opt out. Finally, after a series of phone calls, I have hopefully opted out. They make it very difficult hoping you won't bother. There should be an opt out.

I called about my subscription of Trend Micro Internet Security. The woman I got acted like it was a problem to deactivate my account because I found it on Bestbuy.com for $29.99 for the Trend Micro Titanium. The subscription does not do an update of the program and it looks the same and the Titanium looks newer, so why pay the $53 for the subscription? After her attitude and telling me that after you took my money it would take 1-2 months to get it back, because I like the program, I am out $90 until I get the refund for the subscription in a few months and I need to mark my calendar to ensure that I get the money back. Your people on the subscription is horrible. People are out of work and you have ugly people working for you. I have the credit on my calendar for 3 months out to ensure that they return my money because after I asked for a supervisor, no one called back.

My virus protection continues to turn off sporadically and if I am online I can turn it back on but I cannot get an answer from Trend why this happens. Also, they just advised me that it only protected from viruses if I am using "outlook" and not if I am using Yahoo or AOL or whatever.

I purchased a Toshiba computer and at the same time purchased Trend Micro Pro anti virus software based on their $50 rebate promotion. The rebate was only valid at Staples during the period August 1, 2009 through December 31, 2010. I submitted all required documents and received a post card indicating that your receipt date is not acceptable. Second the post mark (August 7, 2010) does not qualify for the rebate. This is a Staples only promotion and reflects on you.

Trend Micro using digital river to process cards has used my card for auto renewal after repeated attempts to stop auto renew over the past 16 months. After little relief from Trend Micro in Jan 2010, I resorted to deactivating my debit card at my bank stating that I was deactivating the card to protect against further fraudulent charges. In May of 2010, my account was again charged through the deactivated card with a forced and fraudulent expiration date. This is the problem. I only lost about $130 over the period of 16 months. These companies are by default auto renewing the software and collecting millions, one 50-dollar bill at a time and no one will do anything for 50 or 100 dollars.

PC-Cillin product update does not work with dial up internet. Large download takes 6 hours and restarts from beginning when connection fails (unlike most of their competiton which have downloads that pick up where they left off upon reconnection after failure.). Trend acknowledges the problem but refused to send CD to accomplish update. Was told by their customer service that I would need access to a better internet connection to use their product.

A computer newspaper columnist recommended this company's software product, PC-cillin, for virus protection. Their ads offered a $25 main-in rebate. I sent in the rebate form with everything filled out and included, UPC code stapled to the form. Approx. 5 weeks later, they sent a postcard saying my mailin was not complete and UPC code was not included and send it again.

On April 22, 2005, Trend Micro sent auto update Pattern 594 for their PC-cillin Internet Security software to many thousands of their subscribers worldwide. The antivirus company's update acted like a virus, and disabled those computers. As a pacifier, they offered to extend the subscription by one year for U.S. customers (a value of $25), and by one month for customers in Japan.

I ordered a FREE upgrade from the 2004 version to the 2005 version. I downloaded the updgrade via the Internet. I was billed for the upgrade. I brought this to their attention, but their response did not address the situation. They sent me a physical shipment of the upgrade, PLUS a $4.49 unlimited download option that I did not order or need. I have already downloaded the "FREE" upgrade and it is working normally on my computer.

Not a complaint but rather an interesting clause ("out of the country")can be found in Trend Micro Software Evaluation Agreement in paragraph 3 which reads as follows: