Norton Security (formerly Norton Antivirus)

Good-day, On August 4th I awoke to find that Norton had charged me a $94.50 (Canadian) Automatic Renewal fee. I did contact Norton via their Chat the same day and was told a refund would be issued. Now my PayPal account says Refund Pending. I need the money very soon as I am a handicapped pensioner and need to eat. I don't remember even allowing an automatic renewal and hadn't even used their product in 10 months. Still it's now 5 complete business days later and still no refund.

Service has been reasonable - no viruses caught, and OK user interface. But I'm recently receiving urgent reminders to renew "Norton Family", that I dropped in 2016 (verified in "My Norton" on their site). They say it expires on July 23, 2018, which is patently false. This erodes the trust that Norton needs, to keep my business. Separately, despite my best efforts "My Norton" refuses to recognize most of my computers.

My website is **. It is safe and maintained by myjoomla.com. It has good standing on Google and others and yet, it is flagged up as a dangerous site by Norton Safe Search. Which is obviously to shepherd people into purchasing their products at the cost of others. Online there are reports of court cases, where they have false flagged other websites and have been found to be wrong and costly for those attacked by Norton for their own gains. Absolutely disgusted by their total disregard for websites and their followers. I have received many messages from people confirming with me that my site is safe.

Norton tried to renew my account one month before my subscription was over. They withdrew the amount I paid for a two year subscription to turn it into a one year subscription at the same high price. I caught it and they refunded my money and still terminated the service before my coverage. They needs to be stopped. They treat people terrible over the phone. I will use another provider. They needs to be put on the local news in every state.

Warning to seniors. If you purchase a Norton subscription please make sure auto renewal is off. We purchased a subscription in 2015. Without our knowledge we have been charged an outrageous price each year debited out of our account without our knowledge. We caught it this year and called Norton. The auto renewal is automatic so beware! It is a direct target at seniors knowing the older customers will not know to disable the auto renewal! They did not have our correct email so we did not get a notice. Each year starting in 2016 we were charged just under 100 bucks for a subscription. This year over 100 bucks. SO SENIORS BEWARE of Norton Security!!!! Without your knowledge your Credit Card Number or Worse in our case our Debit card info was saved.

I noticed that Norton charged me for a subscription although we have not used in years. I called the 877-297-5265 number and waited 32 MINUTES AND NO ONE ANSWERED. Then I called the 800-745-6034 and I am 10 minutes now and still no answer. If you download NORTON just be PREPARED TO NOT BE ABLE TO DISCONTINUE.

I have had nothing but issue with their so called support (chat or phone) regardless of the issue (none of which I have received any help with). They know nothing and do nothing beyond their script (non answers). They will find any excuse to hang up and disconnect on you, but yet they will deny that as well. Nothing is ever their fault. They have no accountability at all. I had one level 2 person tell me unless they (Symantec) get a court order they can't be fired (his words) and it shows on how they treat their customers (you know us who pay for a service).

A week ago my Norton Antivirus has stopped working... It makes my system very slow, I got really afraid that my data will get hacked but Thanks to Norton Technical Support team, they had fixed my issue within 20 minutes only and now my system is working fine. Really their people are very polite and professional. They do not charge much amount like others.

I really do hate Norton. Their product is good. Their business model is crooked and intentionally deceptive and penny pinching when it comes to the customer. Even though their current price for the equivalent product is 49.99, Norton automatically charged my credit card $129.99 for a renewal. When I called them to complain, they promised a refund and 10 days later, no refund. Since I am reading here that people are not receiving their refunds 30 days down the line, I'm sure I can expect to continue to be disappointed.

I have been using Norton Security for a long, long time. I also previously used it years ago when it was called Norton Antivirus (when viruses were just called viruses, before the dawn of malware). I even used Norton Utilities way back in the days of DOS in the late 80s and 90s (when viruses only existed on programs you downloaded from dial-up bulletin boards). I do not recall ever having a serious virus infection while running Norton Security or Norton Antivirus. I have used Norton Security to successfully remove viruses off infected computers which did not have anti-virus software on them.

I canceled my subscription 3 weeks ago. Was told it could take up to 10 days depending on my bank to refund my money. I have waited now 3 weeks for my refund and have not received it. Every time I contact them they inform me they have escalated the issue and I would be getting a call in 24-48 hours. Still no phone call. It's been about 4 days.

I was trying to do 2 things on the phone: give Norton my new debit card number and ask about Norton's connection with LifeLock. I had to wade through promotions for vacations, medical alerts, and free offers. The first connection was so bad I had to call back. I had some problems understand support persons English. I was cut off twice. I THINK I got my debit card changed but I was never able to find out about LifeLock. I spent at least 1 hour on the phone and online. After my experience, I am considering looking for another virus protection service.

I have used Norton Mobile Security for 15 months, but the last month has been problematic. In the latest release, they push very hard to get you to buy additional Norton products. The latest is the warning that your network has been compromised (in big red letters), and that you should try their VPN. (I was using a Hotspot Shield VPN so this option was not necessary.) I spent 2 days changing logins and security settings on my modem, to no avail. Finally, on their user forum yesterday, they admitted that this was the result of their overzealous software, and that the next release would correct this. I am switching to someone else (Bitdefender on my PC has been very good - if a bit intrusive).

I been using Norton for many years since the Norton System Works 2001 days. I never any of there products crash on me or anything. I had a few issues with installation and Norton's support helped me. Norton to me is way better than McAfee. Norton keep up the good work!

Norton was using an email address that is inactive and we didn't know existed to bill us automatically for over 12 years. When we realized we had been charged over a $1,000, we contacted them about this fraud or scam. So far they are unwilling to refund these charges. They will not give me the email address they were using to supposedly "notify" us, so obviously we got no notices for renewal. They will not provide the "supposed" computer that was being covered on renewal. They want me to log-in to an account that I am unaware of and cancel the auto renewal! I feel someone has hacked us over a security product and Norton is responsible for this fraud!

First they will overcharge you if buy direct and then take your credit card details to catch up with you again 12 month later by overcharging you again by renewing your software without your knowledge. But then after you complain about that, your email address will be permanently blocked from entering your Norton account in order to purchase another and cheaper Norton antivirus program. This is very stupid behaviour from a big company like this one, as it helped me to move on to search for an alternative product which is not only better but also cheaper. Don't let this idiots control your life.

This company takes your money for anti virus protection then causes you to be sent unwanted emails if you use their Norton search service for almost anything. In summary, this company will cause you lots of harassment if you use their Norton search engine.

I called and explained an issue that I had with Symantec taking a political position with other entities. The agent told me that Symantec was receiving a lot of feedback. I was told that when I received 'Norton Security Deluxe' by mail, I should call back with the Product Key and a return/refund would be processed. In the meantime I downloaded Kaspersky (previously, I had used Norton for 20+ years). When I called back with Product Key, which was verified by agent, I was told that the refund could not be issued.

I bought a new computer. I contacted Norton to switch account to new computer. I was told the new computer did not support Norton. I asked for a refund on the remainder of the account. I was told that because I had the account for more than 60 days, I would not receive a refund. There are 275 days left on the account. They are thieves. I was then told I would receive a phone call from someone who could rectify this situation. 48 hrs later, no call. I contacted Norton several times today and have been blocked. I will never purchase anything from them and will advise others to do the same. They are stealing money from people and getting away with it.

Bought one year of coverage for multiple devices. After a Windows upgrade, had to bring in a computer tech to fix my work computer since Norton was interfering with my Office programs. (He recommended using a different virus program). At that point, I had already purchased "Core" for my home computer. Could not install, hours on customer service, not working, then finally asked to return it. Got refund. Then Norton terminated entire subscription at that point, including the year we had previously paid for, only 3 months into it. Now vulnerable to viruses on home computer. Called customer service. They denied we ever had a subscription outside of Core.

I was having computer issues so I took my computer to a tech who found 43 viruses on my computer. A couple viruses were extremely dangerous and were the root cause of my computer issues. I was shocked because I purchased Norton software to protect my computer after reading so many positive reviews. As it turns out, most computers he works on has Norton and/or Kaspersky software and he is constantly finding viruses on. I called Norton to get a refund and was told I was passed the refund period. I will never trust Norton.

I am experiencing software issues as well website issues. I called support but the representatives helped as much as possible but some issues remain.

Renewal is difficult even after paying yearly fees. We keep on getting message that you are not protected. No phone contact info. Very strange so stopped using to minimum that pc and switched my usage to Apple.

I always used a free antivirus program in the past and they seemed adequate. But I have a much better feeling about Norton. It tells me what it did and I feel confident that it's taking care of me.

I have used other software in the past and always ended up regretting that decision. Overall Norton has been the best for me. Their customer support is very helpful and 24 hours.

I've been using Norton for 5 yrs & never had a worm or bad virus. Now that's what I call a great antivirus program. Tech support is great & they spend a long time with you if necessary until the issue is corrected.

I am generally happy with my Norton SW but I have had about five instances over the last three years where it stopped working for no apparent reason and required a remove and reinstall. Once upon reinstall I lost my backup information and had to back up from scratch.

I have used Norton for over 10 years. I have never had a problem. If you need help, there is online chat available. It is a great program! I have never had a virus!

I have used Norton/Symantec for computer protection needs since about 1985. An Oregon based company that I trust. They have helped when I have had a problem and I am confident they have their customer's interests in mind. They have a reasonable cost for multiple devices, needed today.

Years ago Norton found a virus, notified me and took it out, I have been a faithful Norton user since. Norton support has even helped me with other compatibility issues which I was not sure if they were related to antivirus software. The cost of Norton has always been decent.