Norton offers online protection for your computer, tablet or smartphone. Choose from a variety of plans starting at just $5.99 depending on your needs. New plans offer LifeLock Identity Theft Protection and enhanced security for all your devices to give you the peace of mind that your personal data is kept secure.
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I have had Norton security for 10 years and it used to be the best, but since they bought out LifeLock they no longer care about protecting your PC. I had problems and called support. Got a Tech in India that only ran a scan and cleanup which I had already done. Said it was good, but I still had same problems. Every rime Norton runs a scan the only thing they do is try to sell LifeLock. I then took it to Staples and they found 64 viruses and 11 malware on my PC. They then cleaned it and replaced Norton with McAfee. Norton refused to give me a refund even though I had 260 days left on my subscriptions.
I would like to give 0 stars if I could. I am 68 and not used the computer with Norton for 6 to 7 years. I talked to them on the phone when they do robo calls & told them I now use Apple devices and no longer used the older computer. As I am usually gone in May, I just pay my credit card by phone and do not see the bill. Norton only refunded this year's $108. Charge! NEVER, EVER use NORTON Auto Pay! (Oh, I still had virus problems with that Old PC even though I Had Norton. That is why I went with Apple!!!)
I Discovered yesterday they Norton’s had direct debited $239.99 from our bank acct. One phone call and no help. Went online and had a chat to find they had added two years to my expired card, they also stated they knew we would get one a month before the expiry and hope it’s not cancelled. I have this in writing and printed the conversation! Worst part, I discovered they took money last year and I missed it. An expired card is not a valid card for direct debit. It’s not legal in Australia. I did not authorise this payment. Better still they say they sent me an email to update my card details and then copied and pasted that email to the chat.
It clearly states that failing to update my card details will Ensure to cease future updates and will expire. Now apparently this was sent on the 11th May yet I didn’t receive that email, did not update my details and they withdrew $239.99 on the 11th May. Go figure. Now if Norton’s were an Australian company I could make a stink over this. But I can’t seem to locate where they’re at. But I have the whole transcript where it’s admitted how they took money from our card, without permission and how they altered the details without permission. Don’t give your details to anyone is my advice! Be very aware of Norton’s antics
I operate 2 PCs, one MAC and an iPhone. Hopefully after you read this Post you will never choose Norton as your AV. Please avoid Norton like the Plague - you don't need the hassle in your life and it's almost completely ineffective as an AV as compared to the better AVs out there that out-rank it for good reason. I've been lied to constantly by Norton Support, they have a 100% failure Rate on their Promises: For instance:
1) Last year at Subscription time when I was going to dump Norton because of how they were dropping down the rankings every year and I was sick of their expensive GUI and ineffective AV. First LIE - "We'll give you a 50% discount off your Annual Subscription if you renew with NORTON" - LIE!
2) Second LIE - Actual Norton Tech advice "It's Normal for Norton to Cook CPUs at 96 degrees Celsius for 40 minutes every night while Norton performs background Scans - LIE! Why did it cook on PC and not the other? They both ran Norton and in Task Manager, the only APP running while my CPU was Cooking at 60-65% of my CPU was NORTON, but if I opened Norton, it was doing nothing! (Keep in mind both Machines have a Water-cooled CPU - imagine what Temperature the CPU affected by NORTON would have hit if not water-cooled!)
3) Third LIE - We'll extend your Subscription by 3 months because we've kept you up for 3 nights in a Row till midnight while we load and re-load Norton onto your Computer -LIE! No extension ever added.
4) Fourth LIE - Senior Tech advice in summary -We don't care that you're unhappy Norton is cooking your CPU, it's Normal for Norton to do so. Also, we never give refunds on Subscriptions - it's impossible - LIE!
5) In May 2019, after realizing my Subscription was charged at full value and no extension was ever provided, I contacted their Support again and they offered me an immediate refund of AUD 130.69 and they would disable Norton immediately. I accepted, however because the Credit Card I used for my Subscription was cancelled and I changed my Payment details, they couldn't pay back into the new Card in my Norton Account, they had to get a "Senior Tech" to call me within 48-72 Hours. When I said that was unacceptable because I had to immediately go out and Purchase new AV Software. Fifth LIE- they promised I would get a call the next Day 10 am AEST -LIE!
6) Sixth LIE - Contacting them after 48 hours, they said (quote from Transcripts) "rest-assured I have made sure someone will call you tomorrow."- LIE.
7) Seventh LIE- After 72 Hours, I was told tonight they would have to send me a Cheque and it would take 4-6 weeks to receive it. When I asked why no one had called me, they said they only made the decision today - LIE!
They referred back to when they tried to ring me three time in March after my technical issues (which I fixed myself with a System Restore) and I don't even know why they were trying to ring me, but when I'm chasing the money they owe me, and I'm no longer a Subscriber, there's no reason to ring me back at all! Now apparently, I'm waiting 4-6 weeks to receive a cheque and someone Senior from Norton will ring me within the next 48 hours at my designated time of 9am AEST. After what I've just posted, what chance do you think I've got of either happening at all; or on time; or as they say it's going to happen with their 100% failure rate!
HERE'S THE IMPORTANT PART: I've swapped over to Bitdefender. Within four hours, on all 3 machines Bitdefender found Malware and a Trojan in email Archives that I received while operating NORTON as my AV over the years - How effective is Bitdefender and how useless is Norton? Also - for quarter of the price! Do yourself a favor, don't go near NORTON, they are a brand name, with a pretty GUI that uses up heaps of CPU power doing absolutely nothing in the background while cooking your CPU or providing you with completely useless screen pop-ups every hour or so.
Their Tech Support Staff are useless at fixing problems and untruthful if they can't and they don't see an issue with making promises they have no intention of keeping - it will be some other Support Staff Person's problem if you contact them again. I've kept all the Transcripts of their failure to keep promises and I intend to give them to Consumer Affairs. I never thought I'd see myself saying this, but if I could Score them ZERO Stars I would and I hope I've helped at least some of you out there keep away from NORTON AV.
Norton charged an expired card (it had been expired for several months) and refused to issue a refund. I had to deal with the bank, which eventually explained that this is a service available to business such as car rental agencies and hotels, which are able to charge expired cards to avoid customers skipping out on damages they caused by canceling their credit card. Why Norton is allowed to do this is beyond me, and beyond the bank's understanding. Bank was ok. Norton reps were a PITA at every step, basically automatons.
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Charge out during trial and make you jump thru hoops trying to get refund. I want my money and I don’t need 250 letters to tell anybody this. Practices are shady and staff is rude and no help. I hate this company!!!
Fleeced my mother -83 and a dementia sufferer- for £50 auto annual fee. She hasn't used a computer for over 3 years and doesn't know what day it is. After 30+ minutes waiting on Customer Help line hoping to plead her case, I gave up. Online help equally useless. Thank God I moved to Mac years ago and don't need these shysters.
I have been a faithful Norton user since 1997. I even tried their terrible VPN with Norton Core. I stopped the Core and VPN. I went back to just their best Security for all my devices. It worked for years. Now I find out that if I change from my auto renewal to just paying like I have for years when my subscription is about to expire I lose all benefits of having the best subscription. Try to unsubscribe from the auto renew and read what it says you will lose if you do. They are losing customers so fast they have to stoop to this level to keep subscribers? If this is true it is scary.
In November I called Norton customer service for help with my current subscription. I cancelled my existing subscription because I no longer had the computer it was tied to and started new service for up to 3 devices. Later, when I tried adding devices I couldn't so I called their customer service and was told my subscription didn't include any additional devices. I ended the call to check my notes from November.
My notes supported my understanding of the agreement. I logged on to my Norton account today and contacted customer service through chat to cancel my subscription and request a refund for the balance. They assured me my subscription is scheduled to "cancel" in November. I restated my request to cancel today and receive a partial refund. I was transferred to a supervisor who said said I purchased my subscription through a third party; not Norton so.... I ended the chat and called Norton customer service who repeated this information that Norton didn't receive my money. She couldn't explain to me how that happened when I called Norton. Seriously. In November They were able to locate my account, cancel that subscription and start a new one.
The representative was going to have me talk to a supervisor but they weren't available so she said I would need to call back tomorrow. I asked if there was a name I could give when I call. "No," she said. There are several supervisors. Just not now. 10 minutes ago one was chatting with me online but now there are none. I am beyond fuming right now.
I have been using Norton for well over 15 yrs and they haven't changed. For some reason they think it's ok to change your sub. renewal choice hidden in an update. This time (the last) they stuck me for $96.00. Still fighting with them but my bank has my back, guess it pays to have a Federal Account. Their product is good but their business practices are real shady to put it mildly. Save yourself a lot of problems and find another vendor, there are enough of them out there.
Like many other people, I purchased Norton online for ease of updating/renewing and so I didn't have to run to Walmart. It was 39.99 and would renew automatically every year at that price. If the price would go up, they were suppose to notify me so I had a chance to cancel. Not only did they charge me a month early, they charged me 69.99 and never notified me. I filed a complaint with Paypal but they said Norton supplied them evidence that shows I agreed to the price.
I sent them all the emails and receipts proving my claim but they still denied my complaint and would not show me the supposed "evidence" that I asked for more than once. NEVER give anyone, especially Norton, the ability to auto bill. They are stealing our money. This is blatant theft, unfortunately the law enforcement in this country is pathetic and ** backwards. Go to Walmart and buy something inexpensive each year, it's the only way to protect yourself from Norton who is paid to protect you. DON'T BUY NORTON!!
Norton Internet Security Premium for 10 devices is listed for $54.99 online and on the Norton website. Norton sent an email asking me to renew and pay $109 for 1 year and get 6 months free, or pay $189 for 2 years and get 12 months free. Those prices are DOUBLE and TRIPLE the normal price. Last year I had to turn off auto renewal because Norton would automatically charge 50% more than the normal price. I have never seen a company so unethical and disloyal to its customers.
I had used Norton for years and like many others on here they took money a month early. I did not get any notices or anything. It was 96 dollars. They did refund after I called and canceled. It caused me to have a thirty six dollar overdraft. That was a lot of money to me. Maybe somebody will start a class action lawsuit.
I am flabbergasted that Norton Security company can do this. I turned off autorenewal on my computer. Norton security has been sending me emails and have mailed me notices in the months of Dec 2018 and Jan 2019 that my service is to expire in freaking August 2019. That's 8 months away, WTH??? The company has badgered me that I must turn it on asap... I never did as I am shopping for other antivirus software. I just received notices they billed me anyway. The only way I can see how this occurred is there was an update on all software on phone and they turned it on... to have the audacity to charge me knowing that I never physically turned on autorenewal chafes my hide. Security, yes I need security. Pray tell who can protect me from them???
My computer crashed after Norton blocked an "attack", I have lost all my data. It took several hundred dollars to recover my computer and I reinstall programs. Tdata was all lost, even though I had the extra storage to save data... Norton never paid my expenses, they kept telling me it was not their fault... Eventually I have cancelled all my services with them and got confirmation emails that I have switched off auto renewal on my credit card back in 5/2017. Yet they have charged me for renewal for 2018 and just now in 2019. When I called them, they said they will not refund the charge from 2018 because they had a breach in their system and that somehow justified (??) stealing their customer's money and charging me for something I have not authorized. Ridiculous at the best, fraudulent the worst.. Stay away from this company!
A couple of days ago I tried running a Quick Scan on my computer that uses Norton Security software. When I did, the program reported a 3038, 104 error. Following Norton's instructions, I removed and reinstalled the software. When I rebooted the same error message came up. I then contacted the Norton Technical Support people. Three separate technical support people tried numerous things to fix the problem. They never fixed it. Worse yet, after their worthless efforts my computer was in worse shape. For example, I could not connect to the Internet and several programs that were on my system were deleted by the work of the Norton people. Overall, they have abysmally poor technical support. When it comes time to get new anti-virus software I will buy something other than Norton. How utterly disappointing!
I purchased Norton's Premium Antivirus package and was automatically billed in December 2018. In January 2019 I'm billed for their Basic AntiVirus product. I called customer service and got a guy who I couldn't understand - Indian, Pakistani, Bangladesh, I don't know. What I wanted to know was how come the double billing that I never made - and automatically to my credit card at that. Never got back to me, even though I complained on the survey a day afterwards. Who runs this ham-n-egger outfit?
This is the second year in a row that my checking account was charged for Norton renewal. I didn't even have a debit card on file last year, and they were still able to get my debit card information from my bank and charge my account. I asked how that was even possible without my consent. This time my account was charged a whole month in advance, and made sure I did not sign up for automatic renewal, due to what happened to me last year. Lo and behold it happened again this year!! Their business practices are horrible, and dishonest. I did not budget that $100 dollars into my bills and utilities for the week!!! Word of advice, check your account with them monthly, remove any credit card or debit card information from your account, and make sure AUTOMATIC RENEWAL is TURNED OFF!!! This is unfair, dishonest, and ridiculous to customers!!
Upgraded to new computers. Downloaded newest Norton 360 for Windows 10. Have used Norton since they were PC Tools in the 80's. The new Vault has me swearing at my computer. Every Morning my Vault is closed. Before I can log in to the Vault I must log in to Norton. (After 20 seconds...) I am asked to login to my Vault. If I update anything or my computer restarts I must go thru the 2 logins again! I am told that Norton now stores my Vault at their servers. My wife and I live at home. Physical security is not an issue! Unless our computers restart we should not have to log in 2 times again. Also, given the overall lack of security at large server sites I am very uncomfortable with Norton maintaining my Vault!!! I am now researching other security software!!!
January 4, 2019 - My last subscription to Norton Antivirus expired in April, 2008. Since then Norton has annually charged my credit card for a renewal - even though I ended auto payment on my account (it obviously did not work) and my profile shows no billing information. I discovered last year (2018) that this recurring renewal was happening and I contested it. Again this year they attempted to charge my credit card. I have disputed it again, they have agreed to a refund, and my credit card company is aware of this action. It will be a miracle if they follow through but I am watching closely. Bottom line is that Norton which is owned by Symantec and also markets Lifelock is unethical and dishonest. They claim to protect our computers from phishing, viruses and scams while charging people for services that are never delivered. Stay away from Norton products!
I was a loyal customer since the late 90's. It seems the product gets worse every year. I ran tests on my PC with infected files. Norton could detect but not remove. A majority of their techs, are clueless.
BEWARE! BEWARE! BEWARE! Norton WILL steal from you. Never sign up with them, never take any of their products... Never deal with them. Full stop! They have taken £64.99 from my account, without my permission and will not refund it. I received no warning or correspondence from them. Because they did it using my debit card details my bank can't refund the funds apparently. Trustpilot needs a zero star option, as one star is one star too many.
I was charged $96.63 from my checking account for renewing my subscription a month before it was due. When I called to cancel, a customer service rep told me that she took off the auto-renewal and that my account would be credited in 7 to 10 days. I waited and there was no refund. I emailed the company and got no response from them, so after a few days I called again. I was told by a supervisor that the first rep never put in for a refund and that I would now get a refund in about 5 to 7 days. I do not recommend this company as I do not trust them. If for some reason I do not get my refund I will come back and write another review and turn them in to the BBB.
I've used Norton for at least a decade now. It used to be a very good and frankly dependable product. Now this is nothing more than one big ad for other Norton products. I get tons of pop ups for this or that Norton product negating the enjoyment of my online time. It gives pop ups constantly! What a sad thing this product has become. I now must look for another Antivirus product. Old dependable is no more.
I received notification that my antivirus was about to expire and I needed to renew it. I decided I was going to wait until near the expiration date (Dec. 2) to renew. Approximately 2 weeks after the notification I received a notice from my bank that a transaction for $149.98 was declined from my bank card. Since I knew of no such amount, I opened the notice and saw it was from Norton. I thank God that I had lost that bank card and it was cancelled. I remember nothing about an automatic renewal, but I do know I will not be renewing with Norton again. When l tried to reply to an email they sent; the notice said the email is not monitored, I had to call them. They have tried to charge that same card several times. A new subscription for the same product that I had is only $49.99. I am going to just let the subscription expire.
I have had Norton for a few years, the 2nd year, I was charged over $100, on my renewal. The third year, I found out if you go online, you can get the same service for $39.99, or less!! They OVERCHARGE, their loyal customers!!! ALSO, I found my computer was HACKED!! After doing all scans, POWER ERASER, I was informed, NO THREATS FOUND. But, I was hacked through my WI-FI!!! I disabled all wifi on my computer, but someone or something hacked its way in. I could delete a, "UNKNOWN", file. So, I opened up my computer, and physically removed the WIFI card, then did a complete WIPE. NO MORE NORTON!!! Waste of money on a worthless product.
I have been with Norton for over 20 years and whilst I was away on business I needed to access my bank accounts over an unsecure network. Got onto Norton and they sold me a WiFi security package for £29.99 on top of my normal 360 subscription. They informed me that they would install it for me and proceeded to remotely take over my computer. Altogether they spent over six hours trying to install this package to no avail. They added things and reinstalled things etc., etc. Now my computer is running really badly despite them taking it over on at least a six occasions. I really have had no joy from Norton as each time you deal with a different person and they almost always do not contact you back when they promise to do so. I for one will not be renewing my subscription and would advise others to avoid Norton to your peril.
This company has an unfair practice of wanting you to sign up for automatic renewal. Most company that do this renewal on the subscription renewal date, not Norton. They renew you a month and a half early. Even after being faithful subscriber they raise the rate. You can look online independently and find a better rate. I find this kind of practice truly criminal. When I questioned the company concerning this practice they said that is the only way they can keep the malware updated. It's junk. I cancelled my subscription called in independently and got a better rate, and was covered instantly. Sad, Sad.
If you want something that acts just like a virus and will never go away, this is the software for you. No matter how many times I remove and delete all files associated with Norton, like my crazy ex-wife, it creeps back into my life.
My credit card from Sears billed me for a Norton product that I never ordered. They never gave me any detailed information as to which product they claimed I ordered. The cost of the item was $97.98. I looked at a list of Norton items and none matched that price. Sears insists that I gave Norton my card number for the item which is a lie. I searched my bank and credit card accounts and found no such purchase. I print a copy of all my purchases for at least a year and found none from Norton. The first and last time I used a Norton product was 2002 because they are very unreliable. I now have Avast.
Updated on 10/12/2018: I think that Norton is pulling a scam on the public because as Consumer Affairs can readily see that I am not the only one with this complaint. As of yet Norton has NOT answered my complaint. I asked for a detailed description of the item I presumedly ordered and a printout of my order. So far I have not heard from Norton.
Norton Security expert review by Shelley Elmblad
Norton Antivirus has been protecting computers since 1982 and was purchased by the software development company Symantec in 1991. The Norton Security division offers antivirus and other security solutions for home and business.
Works across devices: Norton Security works across all PCs, Macs, smartphones and tablets, but you will have to upgrade to the deluxe or premium version to protect multiple devices. Annual subscriptions range from $59.99 to $89.99 across three versions, and discounts are offered for the first year of protection.
Norton Power Eraser: If you suspect that traces of malware remain after scanning your computer, you can use the Power Eraser to restart your computer and then dig even deeper to detect the most aggressive malware.
Strong anti-phishing: Norton uses several layers of security to detect fraudulent websites that try to steal your personal information. This stops identity theft.
Award winning software: Over the years, Norton has been awarded by PC Magazine as a top choice in antivirus software. Awards were granted after thorough testing.
100% guarantee: If Norton Security can’t clean a virus from your computer or device at any time during your subscription, you will get your money back.
Best for: Individuals and businesses.
Norton Security (formerly Norton Antivirus) Company Information
- Company Name:
- Norton Security
- Year Founded:
- 350 Ellis Street
- Mountain View
- Postal Code:
- United States
- (650) 527-8000