Norton Reviews

Norton is a ripoff. Their customer service is a joke. Took me three representatives to cancel my subscription. Don't fall for it.

To ensure increased safety of my information I purchased Norton on August 1, 2026. On August 5th, 2026 my bank account was accessed fraudulently 3 times. No notification by Norton. On August 7, 2026 my airline account also had attempt of unauthorized actions. I cancelled Norton on August 7, 2026. I find it interesting that this all started immediately after purchasing Norton!!

When you download their software, you are automatically signed up for auto-renewal which I consider to be a shady practice to begin with. I bought a subscription (one-time payment) for a year not knowing this. According to customer service, they send out a notification about your renewal, but they spam you with so many other messages, good luck finding it. I turned off autorenewal in what I thought was enough time but apparently missed the window by less than 24 hours. Here's the real kicker (and shame on me for not checking my bank statment)-- they charge you 35 days BEFORE your subscription ends. So basically, if you don't want to renew and it's less than a month before your renewal date, you now need to try to track down a refund for a charge that has already occurred. Customer service said their policies limit them from being able to process a refund for me. How is a big company like Norton able to do something this shady?? For shame.

Norton charges us for a computer protection and cleanup service. Then they advise us [literally] “These 16377 issues are slowing down your Windows PC”. But if you want these issues sorted, it will cost more!!! Why on earth wouldn’t they just build the cost into their basic agreement???? As it is, customers feel annoyed, ripped off and almost blackmailed: we’ll tell you what your problems are, but if you want them fixed, you’ll have to pay more!!! What on earth is my ORIGINAL annual contract providing?!!! It is so counter productive!

I canceled my service after poor performance from Lifelock on a credit threat. They took 5 days to resolve, so I subscribed to another service. Norton VPN said that I was not eligible due to a 60 day limit. However the Norton clock on my laptop says I have 3 days. I have a photo. Their Norton VPN customer service kept repeating that I had waiting longer than 60 days when their own clock on my laptop shows 57 days. Now due to their unwillingness to remedy their own issues, I lose my money.

I will never use Norton again. I bought a new laptop at Best Buy and Norton software was part of the package. I tried to cancel it when it auto renewed. I called within their 60 day requirement. Was very difficult to reach a person. When I finally did, which took a significant period of time, the person who help me was very nice, but reported they were having technical issues and I had to call back. I tried again, but it again, took a ridiculous period of time and then was hung up on. I called again after the 60 day time period and was denied a refund. Was told it would be escalated to another person who just denied my request again, even though the issue was they were having technical issues when I initially called. Would never use Norton again as their customer service is very poor.

It took over a week but Level 3 Support finally fixed it.

They seem great at first but then the Wi-Fi connection would lag! I canceled all of my Norton stuff and they still charged me after my cancellation for the helpdesk trying to get a refund. Customer service was told to cancel everything that I had for Norton Which they didn’t! A teacher losing $.

This is a very misleading site. They put you through 15 minutes of nonsense then when they say they found the person, you can't view the report unless you pay. That should be stated up front.

I explicitly cancelled my automatic renewal subscription, yet Norton went ahead and charged my card anyway without my permission. To make matters worse, they completely price-gouged me by charging an outrageous $155 for the renewal, when the exact same service is advertised on their own website for only $50! When I called customer service to get my money back, the experience was infuriating. I was passed around from agent to agent with their terrible "escalation service," which is just a tactic to wear you down. Because 35 days had passed since the unauthorized renewal date, they completely refused to issue a refund—even though the renewal itself was never authorized in the first place! They take your money, lock you into highly inflated pricing, and hide behind rigid refund windows instead of fixing their own mistakes. Avoid Norton at all costs. Their customer service and predatory billing are an absolute joke

I was using Google to remove the YouTube videos stored on my phone. As I followed the instructions. Norton Anti Virus interrupted my progress. I was unable to process or back out. It only gave me an option to sign up for a free offer of Norton Anti-Virus protection. Then it pulled up my credit card information and again did not allow me to cancel the process. I google how to cancel the Norton service. I went through the canceling process, however; I'm not sure it actually canceled. It did say it would take 30 day to complete. Therefore at the very least I will be paying for 1 month. This was a case of bait and switch, but was also forced. Norton went from protector to predator.

called norton early july. said I just wanted info. He answered my questions. I couldn't get Norton yet. He said, "You can register if you want and then when you're ready you can pay and do all I needed to do." Next day I find they took money out of my account. I called and cancelled. I resubscribed today, after getting off the phone my computer crashed. I called to cancel. First CS says she had to transfer me...put me back in the loop. 2nd person said CS can cancel....I asked for a supervisor, he put me back in the loop...

The first issue I have with Norton is the constant upsell. I only want 360, nothing else from them, but it's impossible to turn off the ads. The second issue I have is two-factor authentication. After trying for over an hour on two computers, I still couldn't log in to my account. After wrangling with their customer service AI, hanging up, and calling back, I finally got in contact with a customer service rep. The person was very patient, but after trying to walk me through signing in for a half hour, I finally turned my computer over to him, after another half hour, he was able to sign me in and turn off the two-factor authentication. The third issue is the subscription renewal program. They claim they will notify you before they resubscribe you, but they don't. I've been with them for over 30 years. They used to be pretty good; however, they've pretty much gone to hell over the past couple of years. I'll be shopping for a new provider when this subscription expires.

I have used this program for YEARS with no complaint! Now, it's HORRIBLE! All the sales crap that you can't get rid of it unless you exit and reload. CONSTANT glitches! I am FOREVER deleting and reinstalling. I have spent as much as 3 HOURS dealing with this software! I am searching VIGOROUSLY for another software with VPN attached!

I wanted to buy Norton but I could not find a phone number anywhere on the website. I needed to ask a question before purchase. If it is that hard now to get in touch with them, what would it be like later??? I guess they are not concerned about their customers. What a shame. (Guess I will just go back to McAfee.)

-0 Rating!!!! WASTE OF TIME. Every time I call to get assistance with Norton I am on the phone for no less than 1 hour or more for them to each time repeat the same previous 4 transferred calls/technicians have said. They have utter useless suggestions to shut CONSTANT notifications off in their website and even when they remote in to fix any issues they still can't get it figured out. All the while giving a sales pitch about buying more programs from them.

I found a link on PC mag to download a newer version of MS Office at a discount, so I did. It wouldn’t download from Microsoft so I asked for customer support. I received emails from “Store Support” that were detailed but could not get my purchase downloaded. The support, by someone named Chris W, showed up in my emails as being from creativemark.com. Chris W was insistent that the instructions he gave me were effective but days late, still no ability to download my purchase. Then I checked my bank account and my payment was credited to Norton. Norton was never mentioned in the transaction process or following correspondence.

If I could give it below one star I would. There's no way to contact customer support via email or chat. Additionally, I have more spam now than I had before I made the purchase of the antivirus. I have global spam hitting my email that won't go away. This product has not helped even a little bit.

I have been a customer over 10 years. My phone number changed and I cannot receive a text message to get into my account. They say I cannot change my number and that I have to create a new account! A typical catch 22, and the people they have working for them do NOT even know what that means! They already know it is me because they sent me a code to my email! This is the DUMBEST thing I have ever seen! Things like this is why companies lose customers! They forget WE have choices! A simple update of number! So they verify me again with my email, over the phone, and then send me a code on the very number I want to update to my account. Then they say, in the age of computers and 1GB internet speeds it will take 3 to 5 business days! STUPID!

Hey I have a Norton account but Norton three times said that I did not have an active account. Even a supervisor on the help noted that I they could not find my accounts so I feel as though I've been lied to three times as I had an active account and it is an instance of gaslighting. This report has been poor. I do intend on filing also with the FTC as it is blatant misinformation to the customer. The issue remains unresolved at this point in time. I would like a full refund of the product as I will not work with people that or a tech company that does not know who has an active account or not. It means internal controls are not strong. The issue continues to happen over multiple days. It is inappropriate for a tech company to provide misinformation. Do not use Norton. Poor controls. Help that is limiting, continued misclassification of the account.

DO NOT DO BUSINESS WITH NORTON! This is a terrible company on many levels! They continually override my auto renewal selection and renew the subscription without my authorization. They will not allow me a refund when I cancel my subscription, because their product does not work. Do not rely on data backups or any additional "features" on Norton 360 Deluxe! Constant upselling and next to impossible to talk to a human or a human that speaks English. I had to select 1 star, because zero is not an option.

I thought I'd try replacing my antivirus with Norton, but once I installed it I started getting constant pop-ups asking me to upgrade. I could not find a way to cancel it, so cancelled (told it not to renew), uninstalled and reinstalled my previous software. Eleven months later I got an email saying I was about to be charged a renewal. I went online before the renewal date and AGAIN told it to cancel. I still got charged, but THEN a few days later my bank account was charged.

They are horrible about sending a refund which they approved. I was approved 10 days ago (7 business days) for a refund of over $300. They took the money in just minutes on my debit card. However it seems you get the refund whenever they feel like it although their site states just a “few” days. If they refunded the same way the took the funds I’d have had the money a week ago. I called them and the response was not what one should receive from a professional business. They’re like the government.

I signed up with Norton 360 Deluxe over a month ago and all I receive is additional pop ups to add other protection services. I have signed up for two other protections, so the cost has definitely gone up. I had an issue recently regarding another protection that I tried to download but due to some technical issue it caused my computer to shut down. I spent hours to uninstall the software because customer service wasn't able to help me. After finally getting the software removed, the next day another pop telling I have a breach and to pay $79.99 for some other protection. Norton 360 lures you in but really just to get your money with more other add ons. I will be looking for another antivirus software.

Recently purchased Norton for 1 year, 5 devices, and then I found out I have to give them my credit card to activate my subscription AFTER I already paid for the 1 year. I REFUSE to give them my credit card information so it was a $37.27 lesson. Totally piggish criteria and homie don't play. I'll buy Bitdefender, Intego, or Malwarebytes, which ever one doesn't require giving personal information.

The absolute worst. I called the customer service number and it did not hear my responses and ultimately hung up. My email gets frozen ever since I put this on and I am trying to get it off. Do not recommend.

This is bad product. Don't use this. I am renewing every but not getting any service.

I always bought Norton in the past because I couldn't stand McAfee. But Norton's gotten bad, too. As soon as I download it, I get popup messages trying to upsell me on other Norton services. It's like they're telling me how much the product I paid for *can't* do. So, why did I buy it? Does it actually work, or is it ineffective and I need to spend even more to get what I need? I really don't know if I'd recommend it to my family and friends or not anymore.

I had auto-renewal on my account. However, last year I cancelled the account, and I was still charged in January 2026. In February 2026, I had Rocket Money cancel the subscription. However, Norton failed to refund me because they said I had to request a refund. So, today I requested a refund, and I was told they cannot because it's been over 60 days since I cancelled my account. To me, that's stealing because customers should automatically receive a refund when they cancel, their account.

I read the reviews for Norton & believe it promising. UNTIL: One of Norton services I've paid for Norton 360 Secure-including the VPN services. I purchased this VPN service because I wanted what I feel is essential privacy on the web. I started having problems with the Norton Secure VPN service just shutting down mid computer session & at other times. I would have to manually turn it on again only to have it go down hours or days later. Until about 5 weeks ago, I just went along until NORTON Secure VPN totally stopped working - I was given a message Norton was unable to connect (my contract was effect-already paid). After several days hoping Norton would get their stuff together, I called for repair.

I have had Norton 360 Premium with nearly all add-ons for years, but some services have just stopped functioning (including VPN, call blocking, email protection, scam protection, and more), my billing date changed and charged me a whole month early without informing me, my expiration/renewal dates remained the same regardless of charging me a month early, and nobody there seems to understand English to provide appropriate assistance.

I paid $350 for Norton 360 Ultimate. I tried it last night and it continually was up-selling add-ons which I assumed were included. Then kept trying to get a live person to explain exactly what I paid $350 for. I will not be renewing in 2027.

When I purchased Norton antivirus, I signed up for automatic renewal. Bad move. My renewal date is Jun 4. Norton billed credit card Apr 30 for over $600. Bank flagged the charge and contacted me. I stated that charge was unauthorized and it was stopped. Went to my account with Norton and cancelled the automatic renewal or so I thought.

As per low-level customer service quality from the offshore (assume India), wasting customer time for a few hours over the phone, promising for respond by they close the case as resolved, even it is not resolved. I still have the same issues and challenges for using the product, requested more than 6-7 times to escalate and fix the problem, they do the same way ignoring requests and close the ticket.

Norton has crashed my computers, slowed them down, and customer service is a joke! I have attempted to call customer service a few times to no avail. Even though I have Norton I still have malware. The only thing Norton wants, is to bill the life out of you!

Norton support is non existent, they could really care less if your software works, they seem to care even less to call you back after several scheduled calls for support were never even attempted. If this is what you're looking for in an internet security company, then this would be the company you're looking for! If your looking for a company that shows up to the party to make themselves look good, say nothing, do nothing, fix nothing, just a lot of lip service. Don't look any further, this is the company you've been searching for!!! This company's representatives are as sharp as a tack at all times. Say nothing, do nothing, and only react to reviews, again this is the company for you!!!! This company is short of really quite unbelievable!!! Run the other way and as fast as you can!!!! They are HORRIFIC!!!!

I'll keep it simple, if you are an Apple User or Apple aficionado, this is one Product to stay away from from.... It just doesn't work as stated, slows your machine(s) down. It took over one (1) month to get to Tier III support to discuss. I've been in the IT professional field when tubes were in the back of TVs, so I've accumulated at lot of history, skills and knowledge. Starting from the US Navy when 256k RAM card was the size of a pizza box, now 45+ years later, you'd think some company with learn and innovate with the knowledge curve.

After I found out that Norton's has been charging me for about 5 years for a computer that died 6 years ago. Thank you for contacting Norton support! "Your refund request is ineligible because it exceeds our policy's time limit. Furthermore, our records do not show any earlier contact regarding the discontinuation of your service."

After many years of using Norton, I have suddenly had the most ridiculous login issues. I plan to ensure my friends and their friends (well in the thousands at least) know how worthless this software is, so they will choose something better.

I have been with Norton for about 20 years. Services have changed, been removed, and fills my computer with unneeded apps running which have filled up my hard drive almost to capacity. Decided to switch to another company and have a year left on Premium 360. This is the policy for partial refund on their site "Pro-Rated Refunds After 60 Days. If more than 60 days have passed since your initial purchase or annual renewal charge, you may still be eligible for a pro-rated refund. This refund will cover the remaining days in your subscription term, starting from the month after you submit your refund request.