Norton Security

My subscription doesn't expire for over a year. I have auto-renew turned off. But today I was alerted that my card had been charged and that my account had been already renewed. I'm not sure what kind of game Norton is playing. It seems they are trying to catch people not paying attention and charging their card. The fact that my subscription is good for over a year and on top of that, I have auto-renew turned off (I verified), I feel like Norton was trying to pull one over on me. With that, after this subscription ends, I will move on from Norton. I do not support these types of business practices.

I had changed my credit card information a couple of time throughout the year and Norton's auto renew was unable to charge my card 30 days ahead of renewal as the pop ups they utilized reminded me of 600 plus times. I gave up and loaded up my card info thinking it would be 29.99 because that is the only price mentioned in my billing history or account information. Cap One sent me a notification saying I had been charged 93.87. I got on their live chat, live from India and I was repeatedly told the "email told me what it would cost". These "emails" were literally sent after I made contact with the agent and were a super slimy way of covering this up and it isn't really even effective because the date and time are there too. I don't get it.

I can't access the Norton app on my laptop due to some glitch. Customer service hasn't fixed the problem despite multiple calls. I now have no viral protection because the last rep I spoke with uninstalled it in an attempt to fix the issue. On my last call, I had to tell the rep that I needed to get off the phone because he kept me on the phone for nearly 2 1/2 hours as he remotely did the same actions on my computer over and over again and to no avail. I am due to get a call back from the senior IT team. Was told that it would take 1-2 days but after reaching out after two days to find out what's happening, was told that for some cases, it takes longer in which they can't provide an ETA. Dealing with Norton has been the worst customer service experience ever. Would be helpful to have a phone number to call to speak to a live person in the USA, not overseas and well as work with someone skilled enough to be able to fix the issue.

I was infected with a hijacked search engine called G-Search Pro. Norton couldn't' find it or eliminate it. Geek Squad and Apple pros couldn't either. All the online suggestions didn't work (it does not appear in the apps so you can't delete it there; it is hidden). In desperation I tried a new software which claimed it could get rid of this malware called Combo Clean. First run it got rid of it. It also found 5 adware infections Norton also didn't' find. Norton you are slipping. Why should anyone use your product when there are better ones out there. You should add G Search Pro to your items.

I had paid to put Norton on my Aunt's computer, but she became too old to use the computer so I cancelled it about two years ago. They charged me anyhow last year and I contacted and got it reversed. They charged me again this year even though cancelled, so I had to go to my credit card company to open a fraud dispute and get the credit card number changed, which is a huge inconvenience as I'll have to change it everywhere. I will never use a Norton product again, and I used to be a loyal customer.

Norton will not allow me to change my auto renewal option to do not auto renew. Norton billed my Visa $139.99 plus tax on May 22, 2019 for 3 devices for 1 year. It's now July 20, 2019 and my Norton account page where I am supposed to have the option turn off the auto renewal still show as "Authorization Pending". I've written to Norton without response. Norton grossly over charges when auto renewing for services that could have been purchased at a fraction of the cost. I can not recommend Norton because of their dishonest and unethical business practices. Shame on you Norton.

I had been an auto renew member with Norton for several years. My subscription was to renew in June, 2019 and so in May of 2019 I contacted Norton to cancel my subscription. On July 1, 2019 checking my credit card account I found that Norton had charged my account $116.58 for another 13 months (390 days) on June 16, 2019. I then proceeded to contact Norton again and that I should have never been charged since I canceled a month before. Norton employee said that I still had 381 days left on my subscription and the best they would do is give me a 50% credit. I said that this was not right but they would not budge. Do not trust them on a cancellation request. Go into your My Account and delete any credit cards or checking accounts for payment so Norton is not able to steal from you.

I called to cancel my subscription last year. At that time, I requested my auto-renew be cancelled and the charge reversed. I was told that they would do so. Imagine my surprise this year when I noticed I was still paying for Norton! The company refused to refund the fees they took after my cancellation even though per their records the last time I used the product was 2017. All the while trying to cancel for good, they were not the least bit apologetic and even tried to continue selling me -- aggressively -- on a renewal. Norton's sales and billing practices are untrustworthy. I will never do business with them again. Beware of getting caught in their web with any subscription plan.

I had to pick one star, or I was not able to leave this review; they deserve no stars! At one time, many of us had AOL (America Online) email accounts, right? Then, AOL became outdated and many of us moved on to Gmail and other services. I purchased a subscription to Norton Antivirus through my AOL email account back in the 1990's, but when Gmail came along, I wanted to switch to their better platform and services. So, in 2008 I canceled my AOL email account and opened a Gmail account; at the same time I moved my Norton Antivirus over to my new Gmail account and closed it on AOL. Sounds pretty simple, right? Flash forward to October/November of 2018 when I decided to no longer subscribe to Norton Antivirus on my computer through my Gmail account, I went online and clicked "unsubscribe" and all was good. Not so fast...

I had discontinued my subscription to Norton Antivirus for at least a couple of years and had uninstalled all Norton related software on my computer. However, Norton continues to reinstall itself on my computer. I don't understand how they are able to do this without my permission or my taking actions to install their software. The fact they are able to install themselves onto my computer without my permission is alarming. That seems to be the same way how virus gets onto people's computers. Norton is supposed to be an antivirus program and yet it is doing the exact thing their antivirus program is supposed to prevent and block. While it does not appear Norton has charged me, their practice seems predatory and viral. Norton needs to stop this practice. This is why I stopped subscribing to Norton in the first place.