Norton Security

I was really excited about buying this product, because I thought that it was a good brand. I have never been more wrong. Downloaded for Mac and have had nothing but problems ever since. VPN doesn't work, even after repeatedly installing and re-installing to no avail. My 360 app tells me that I am unprotected, and that I am at risk, but clicking on the "fix" button does nothing. Customer service is never helpful, and takes on average 30 minutes to get onto the phone with someone.

Norton Parental Controls has great features, unfortunately, it requires a browser extension plug in to work properly. The very bad news is that your child can delete this plug-in rendering the Parental Controls useless. Any teenager can disable the controls at will. Furthermore, they do server upgrades which will then lock you out of the system. I needed to remove a time constraint from my son's computer so he could finish a homework assignment, but unfortunately I was locked out. Don't waste your time with this product.

For years Norton has provided my Internet Security with renewals going smooth. I don't have AUTOMATIC RENEWALS. I have one month left on my subscription. This morning I received an e-mail from Norton advising me they renewed my subscription at a cost of 40% more than last year. They decided for me without consulting me. I called them minutes after reading the e-mail. I was advised that Norton's can renew even when I didn't have AUTOMATIC RENEWAL in my setting and no credit cards information listed as they charged me using the credit card they had used before. Corrective actions have been taken. Cancelling is still on the table. MY CAVEAT: beware, THEIR NEW POLICIES ARE NOT IN THE BEST INTEREST OF THE CUSTOMER.

My son has had £750. taken out of his bank by Norton since July 2017. Have written to them to no avail. It seems if you don't cancel your previous email address with them they just keep taking the money. How do they do this when it's all coming out the same bank account.

I have had Norton for many years without problems. Until now! My email address has changed and I want to cancel the automatic renewal arrangement. It is impossible to correct the email as the Norton site takes you round in circles. Like many of these so called helpful sites there is no address or direct email link. In other words they make it as difficult as possible to leave. I will have to write to them but have now missed the 60 day notice they require which in itself is excessive.

Norton is the absolute worse protection I have experienced. I download all this so called protection and my computer acts worse and is slower than ever! Also, my subscription doesn't expire for another 9+ days and have Norton's emails showing it doesn't expire What do they do???? Today they come online and tell me I have "already" expired and no longer have protection!! Then I start getting all these pop ups out of nowhere and I am booted off; with a message saying, "Let us fix it!!" I am suppose to have protection yet I am still hacked and my information taken! What am I being protected from??? It cost over $169 to renew and it is too high for the lack of protection I have!

Our daughter is studying in Sweden and my husband renewed all of our devices with Norton Security. We bought 10 seats of which we used 8. Her account was accidentally deactivated (my husband deactivated wrong computer). It would not let us reactivate it. Called customer support and they said they could not reactivate her security and that she would have to pay for an already paid for seat. It was SO big of them to say that we had a choice of flying her back to the US to reinstate it or they would give us a 25 percent discount on product we already paid for. We have been chatting with customer support (nonsupport) on and off for about 2 weeks. What a joke and ripoff.

Longtime customer and really had no problems until my last Billing. Norton sent me a notice that my renewal is coming up and they enclosed what it will cost. When I looked at the bill I was in shock! The auto payment was double the price and somehow they got a credit card number that I only used once and that was on the bill and right then I wonder how safe I really was? I sent a comment to Norton and ask how did this happen and they never did respond so at that point I had to part ways.

3 years ago I purchased 3 sets of 3 licenses for a total of 9 licenses for Norton utilities. I installed this product in my laptop which was a great working computer. I wanted to get rid of duplicates and told this was the perfect program. 10 minutes after installing and doing the first thing this software does I believe goes through the registry and clears out things you don't need. The next 2 weeks were spent getting the runaround from their tech support with excuses so ridiculous I will save for more public display. That's the problem with LifeLock’s methods at Norton. They don't question you to try to help. They question you to try and get out of helping you. It'd actually insult to hear all the ridiculous things they ask. I was told I would be refunded for this software that destroyed my computer. After a dozen phone calls getting hung up on and told the dumbest reasons they were not paying each time worst then the other.

I've been a long time Norton customer and they have went downhill fast. They've become a scam company with poor customer service, bad product and locks up your computer avoid them. I bought their product from Walmart and when I went to install it didn't work. Norton blamed walmart, they blamed Norton. I'm out $60.00. The customer service people at Norton are only interested in selling you an upgrade or getting you to agree to a scam. Don't buy or your computer will be taken over and they will rip you off every chance they get.