Norton

Norton

The Norton Brand is part of NortonLifeLock Inc.

 4.0/5 (1401 ratings)
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About Norton

Norton offers online protection for your computer, tablet or smartphone. Choose from a variety of plans starting at just $39.99 for the first year. Select new plans offer LifeLock Identity Theft Protection and enhanced security for all your devices to give you the peace of mind that your personal data is kept secure.

Overall Satisfaction Rating

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Pros

  • ID theft protection on select plans
  • Virus protection promise
  • Affordable plans

Cons

  • Covers limited number of devices

Bottom Line

Norton 360 offers comprehensive digital protection services, from malware to ID theft protection, for one monthly price.

Top Norton Reviews

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Rated with 5 stars
Verified

I have had Norton for years now, and so far no virus or any other problems, they continue to add and update their systems and offer better coverage and better protection. This is ...

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Rated with 5 stars
Verified

I have been with Norton for years. I have never had a problem with my security and if I need IT support, they are always available and they help resolve any issues immediately. I ...

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Norton 360 security features

Depending on which plan you select, Norton offers a variety of services to help protect your devices and personal information. Their virus protection promise guarantees a full refund if their software catches a virus and their US-based restoration team can't remove it.

Norton 360 with LifeLock plan features include:

  • Anti-spyware
  • Anti-virus
  • Malware
  • Ransomware
  • Online threat protection
  • Cloud backup
  • Smart firewall
  • Password manager
  • Parental controls
  • Secure VPN
  • PC SafeCam
  • Dark web monitoring
  • LifeLock Identity Alert
  • Lost wallet protection
  • Credit monitoring
  • SSN and credit alerts
  • Data breach notifications
  • Bank and credit card activity alerts
  • Fictitious identity monitoring
  • Court records scanning
  • 401k and investment alerts

In addition to these features, plans each offer a level of reimbursement for losses due to identity theft. Called the Million Dollar Protection Package, the feature includes stolen fund reimbursement starting at $25,000 and coverage for up to 1 million in legal fees.

Comparing Norton 360 with LifeLock plans

The three most popular plans offered by Norton LifeLock are Norton 360 Standard, Norton 360 Deluxe and Norton 360 with LifeLock Select plans. While they have much in common, there are key differences in their parental control, ID theft protection and cloud storage.

PlanStandardDeluxeSelect
Antivirus and malware protection
Smart firewall
Password manager
Secure VPN
SafeCam
Parental control
LifeLock Identity Alert System
Lost wallet protection
Data breach notifications
Cloud backup10GB50GB100GB
Devices allowed155
Annual price$39.99$49.99$99.99
Standard10GB1$39.99
Deluxe50GB5$49.99
Select100GB5$99.99

Norton Security cost

Norton’s security packages range from $39.99 to $199.99 per year for the first year. If you opt to pay annually, you can save up to $55 on the total cost.

Do we recommend Norton 360?

If you're worried about your digital devices or identity theft, we think Norton 360 plans are excellent options. The integration of LifeLock expands the scope of their offerings, allowing them to serve multiple areas of your life with one streamlined service. Affordable plans are available, and comprehensive options exist for added protection. Bonus features like cloud storage and parental control make Norton a great go-to for most digital security needs.

Norton Reviews

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How do I know I can trust these reviews about Norton?
How do I know I can trust these reviews about Norton?
  • 4,133,720 reviews on ConsumerAffairs are verified.
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  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2022

I am a current paid Norton 360 Deluxe subscriber. In late August, my Outlook e-mail program began generating an unstoppable stream of mysterious, unexplained draft outgoing messages without a visible addressee, subject line or text. I was able to stop the process only by restarting my PC, but after some time, it started all over again. I ran several Smart Scans using the Norton 360 software. None detected any threats. I then scanned my entire system…. Time duration 6+ hours...using the Microsoft Safety Scanner (MSERT), which detected and successfully removed 176 instances of hacktool.win32.keygen.

Due to this experience with my Norton 360 paid subscription, as well as its endless solicitations, both veiled and blatant, to “upgrade” or add features for which I have no need, I made repeated attempts to cause Norton, via e-mail, to explain this intolerable failure of its AV program and give it an opportunity to convince me to renew my subscription. A "customer support" representative finally called me at my insistence today, 11/4/2022, shortly after 1:00 PM EST...after first trying to pawn me off on a technician. She couldn’t think of a single word and failed miserably to defend the Norton 360 software. Worse yet, she was hopelessly unprofessional, discourteous, disrespectful, even rude, and customer-averse, constantly interrupting and trying to talk over me, without the foggiest notion of what the term “customer service“ means.

After the verbal exchange, I asked that I be sent a customer review form so that I could rate the experience with her, but am still waiting. Hence this public review. I have since cancelled my automatic Norton 360 Deluxe renewal, which would have cost $109.99, but subsequently entered a new one-year subscription for $39.99, only to avoid the hassle of switching to a different AV program. I will definitely end that if I experience any further problem. My recommendation to all would-be Norton subscribers: Try the free AV software download, which is what I will do in the event the new Norton 360 subscription disappoints once again.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2022

I can only say it's been a living hell with Norton. I purchase 1 year, only 1 year, subscription in 2015. I never signed up for autorenewal. Come to find out they've been stealing money from my bank account for 6 years. I filed a dispute with Bank of America and they denied it. I tried to cancel Norton multiple times. What a disaster. Good luck. I'll have go to court to ever get my money, I guess.

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 29, 2022

    Norton significantly slowed down PC performance, remedied with new antivirus software. Then after cancelling the service more than a week prior to renewal I was charged and told there was no record of account cancellation. Poor PC performance and inability to track customer data is not promising for an organization that claims to protect customer data.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 6, 2022

    I had Norton for a couple of years and was satisfied with the technical side of it. I recieved a notice from Norton that they had renewed my annual plan, which I did NOT authorize. Immediately I called them and shared how unacceptable this is to renew a subscription and have money taken out of my account. All they could say was that they were sorry, yeah sorry my **. My original payment was through PayPal which they took the money from. Waiting and waiting to speak with a supervisor was a joke (yeah right). Finally, a sup said they took care of the cancel and apologized...hum...lots of apologies. 5 days later and I still have not received my refund. My credit union has no idea what is going on. BEWARE OF NORTON IF YOU SIGN UP WITH THEM.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 6, 2022

    We hear all the time you need to have this so you are safe from Identity Theft. What about when they are the ones who double charge then cancel your service because you had your bank reverse the additional charge -- They got their money but don't show it on your account and tell you to take it up with your bank or Pay again for the service. I spoke with 3 different people with NO HELP. THEY ARE QUICK TO TAKE YOUR MONEY. I have been given the runaround both on the phone and on their CHAT feature.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 6, 2022

    I have carried Norton on my Computers and mobile Devices for two plus years, I do not have an auto-pay option checked, I noticed in Apr or May timeframe a charge on my Credit Card from Norton. At this time my subscription wasn't scheduled for renewal anyway until July, I called Norton. After a lengthy conversation they agreed the Auto Pay feature was disabled. After an even lengthier conversation I told the agent to cancel my service and I stated "I want nothing else to do with Norton", I removed Norton from my systems and contracted with a different company.

    Today 9-6-2022 I received a text from Norton they were charging $199.00 to my card for renewal. On calling again, once again customer service agreed I had cancelled but stated if you remember you were told of the problems we were having canceling services so you must pay for the renewal and any charges occured. I will dispute any charges and file a legal complaint if it becomes needed. Stay away from them even though the service is suppose to be one of the best the customer service is the worst.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 24, 2022

    Got last week and have spent 12+ phone calls and 15+ hours trying to fix many problems. Among MANY problems just told that Norton removed the green check mark that appears next to safe sites when do Google search. But right before this call spent 30 minutes with Norton tech trying to enable the green check mark before she hung up. When I googled if Norton removed green check mark I got response at the Norton website dated 7/20/2022 (4 days ago) addressing how to fix the problem and followed instructions and still didn't work. I asked Agent to do remote log on so he could see the screen and he said the remote log on isn't working, even though it worked for the Norton Agent who just hung up. Many other lies and problems but would take hours to explain.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 13, 2022

    Norton constantly sends pop-ups saying I need more protection to be safe. Well what am I paying for now. Company either wants to gouge me, or they are declaring their software ineffective. And forget about customer service. It's horrible.

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 14, 2022

    This company has the WORST customer service ever! I have now been waiting for 1 hour 20 mins. to get a person. You think when you sign up that you are getting protection, then they continually try to sell you the next thing. Just find another alternative, this company does not operate with integrity.

    26 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: May 8, 2022

    Has gotten very expensive and has become a money pit. Always offering free scans but at the end of the scan, that of course is gonna find issues you have to buy another expensive add-on to fix them. I wanted to drop Lifelock, rep said could do it and my password vault would be saved but when it was done my entire service was cancelled and my vault was lost, I had to get new account..RIDICULOUS.

    35 people found this review helpful
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    (formerly Norton Antivirus) Company Information

    Company Name:
    Norton
    Year Founded:
    1995
    Address:
    350 Ellis Street
    City:
    Mountain View
    State/Province:
    CA
    Postal Code:
    94043
    Country:
    United States
    Website:
    us.norton.com