Norton Security

Purchased Norton 360 Deluxe in June of 2019. Entered into a non renewable contract for year until July 2020. They renewed subscription in January 2020 without authorization. After speaking with rep they offered a 70 percent refund and could not see that my subscription was valid until July of 2020. They confirmed account was not set up for automatic renewal but processed the 104 dollar charge anyway. I asked that they reverse the charge and they came back saying they would but that my Norton would be removed from my computer. They have voided the contract I have with them through July of 2020. This practice needs to be stopped.

Norton deserves zero stars. In order to install Norton Antivirus on your computer it appeared that you are required to enter your credit card information to proceed with the install, very clever on Norton's part. I tried entering a false credit card number, but the system did not accept it. I entered a false credit card expire date and a false CVV number, knowing that those clowns were going to pull this stunt. I cancelled my automatic renewal on the web site, however they charged my card anyway for $104.99. I complained to Mastercard, but they said that Norton forces the charge through the system, even with the wrong exp. date and CVV number. Spent an hour on Norton's chat line to try to cancel. Norton tried everything they could to make this more difficult and to change my mind. They then sent me an email stating that the subscription would be cancelled at the end of another 12 months.

They bill your credit card for renewal even though you stated NO AUTO RENEWAL. Then you have to try to get your money back after you learn of the renewal that was done for TWICE the price of other co.

Norton is a scourge among even notorious internet and data security products aimed at the mass market. It acts much more like a virus than any virus it could possibly keep from your computer. Every single day it will remind you to renew, like a pop-up ad you can never ad block. Even once you finally uninstall the product there are still some background processes you can't get rid of unless you really know how. There are countless stories about how these people scam you out of money you don't consent to with invasive and manipulative policies that of course no one would read. Because if anyone did read them no one would ever buy this garbage product. I highly recommend you never consider installing Norton and recommend your friends and family also stay away from this curse of a product.

After years of using NAV and as usual I waited for a sale of the latest version of Norton Antivirus at Staples. Returned home and tried to install the software. The software key was included but when I tried to activate it I couldn't without entering credit card details. But I've already bought the product. No Norton say, you've only bought a subscription as stated on the box (in very small letters), without your credit details they wont allow activation. Not going to happen.. called their help line, tried to speak to a service (joke) representative, couldn't understand what they were saying. Gave up and returned the box to Staples who refunded the funds without any problems, apparently I wasn't the first. Now using Bitdefender. It would seem that the decision makers in Norton have descended to the "never mind the quality, feel the width" business school. One step away from scam artists.

They automatically renewed my subscription for a year yesterday WITHOUT my consent at a price three times the amount of last year! Called customer service multiple times asking why. Spoke with a Matthew and Louis (manager) who refused to reverse the charges. Then lied to me and said the charge was removed. Then said my bank automatically paid them at my request?!?! Total liars. I had cancelled this in Feb 2019 and was surprised to see the $113.42 charge. No one speaks clear English. Refused to transfer me to United States Representative - said they needed 2 different phone numbers to leave a message for someone in Ireland to call me back in 24 - 48 hours. Total scam - has to file a fraud issue on my card. Next contact is BBB.

I called and talked to Mike concerning a renewal on our account. I had turned off automatic renewal Jan. 7. He informed me our Visa card had already been billed for $119.99, but he could give us a credit for $54.55, while taking the remaining amount for our next year’s charge. I told him we had turned off the auto renewal, and needed to check that charge before I committed to anything. When I checked the charge on our visa, the transaction was there, dated today.... Seems like a conflict that ironically the charge was initiated today! I called back and talked to Maria who apologized for the situation, and said they are supposed to value their customers. She is taking the charge off our credit card. We have had Norton for years, but when our year is over, March 9th, we are done. (Case #**)

I never before in my life wanted to throw my PC out in the garbage, but this app made it almost happen. Installed the app from the site. Typed in my code, it seems to work. 4 Days later, my dad gets a laptop and I use the same code (It's one for 5 end devices) and it suddenly said after DOWNLOADING IT TWICE, that it used his first license. Then I went back to my PC to check and it didn't use the license for which I literally had to type the code in. I had to Re-install Norton not once, not twice, but THREE times before it actually used my code. I had to restart my PC three times too. It gave me so much stress I just wanted to ask for a re-fund and buy an actual working anti-virus whose instructions actually work.

I used Norton for protection against computer viruses for many years and never had a problem – until now. Renewing my subscription was always a 2-minute affair, nice and easy. But this year, after entering the new product key, they redirected me to a billing site to pay again for an already paid product. And not only do they want me to pay again, the price went up by 56% (!), again: for a product I paid in full. There is no way around it. As I rarely give out my credit card number and even less so on-line, I refused to do so and now I am glad I didn’t. So this is where I cut my losses: I lost 25 Euro on the new but useless subscription and Norton lost a customer of many years. It is time to move on from that scamming factory!

They automatically renewed my subscription for a year yesterday WITHOUT my consent at a price three times the amount of last year! Calling customer service this morning was a nightmare! Called nine different times to try to get someone I could understand in English with no success. Asked to transfer me to a US representative and they told me there were none! What???? I will be notifying my bank to NEVER, EVER allow Norton to charge anything to my credit card (officially blocked at my bank!) and will NEVER, EVER use this company again. McAfee does not do this and I will be going with them from now on. Thievery and dishonesty!