Norton Security

I have auto renewal and noticed they charged me £62.99 for Norton Internet subscription. They then upgraded this to Norton 360 deluxe which I noticed is £29.99. Despite spending hour on the chat and telephone they just gave me the run around with no credit. They have ripped me off and come renewal I'll use someone else - useless support system. I dread to think what would happen if you had a security problem as they are slow to respond, are very unhelpful. DON'T USE.

I couldn't get registered with LifeLock/Norton so I called support. They were all nice but all had accents. I couldn't understand them and they couldn't understand me. I wasted 2 hours of my time. I want my money back!

I was considering renewal but thanks to complaints in the social media, I found out that by renewing subscription to Norton’s security program for 1 year, you are authorizing Norton to withdraw money from your account each year for every next renewal at a regular price which is usually $120. That fact is confirmed by the very fine print in the e-mail for renewal sent to me by Norton. Also, on the original box of the Norton Security at the bottom right corner with letters meant to be missed by purchases the text reads: “Restrictions apply. Must be enrolled in automatic renewal service online.”

I too am a victim of auto renew...and what's worse...it renewed under a "dead" email address. Upon recognizing being charged twice I contacted the company only to be farmed out to India where I received a complete runaround. And could not decipher what was being said. Went online and received a circular argument live chat. I have been with Norton since it's inception, but their deceptive, sneaky renewal system sent me running. Terrible deceitful practices.

I'm another victim of the Norton auto renew scam. I've been a subscriber for about 15 years and this is 2nd time they got me. I am positive I turned off auto renew because this happened last yr. Not only do they charge your account with no authorization, they massively inflate the price. I've never paid more than 49$ for annual subscription they charged me $109. If I go into my settings and hit renew, they offer me the same product for 69$ Amazon has it for $59 and I found at Best Buy for $31 99. They claim they upgraded my services in January and it automatically turned auto pay on. A billion $ company shouldn't be virtually stealing from their long time subscribers.

Like so many others, despite me cancelling my upcoming renewal, these thieves went ahead and took £79.99 via my PayPal account WITHOUT MY PERMISSION!!!! There is no way you can email them to sort this out. You HAVE to speak with one of their "advisors". Good luck with that. I will NEVER use them again.

My family shares a Norton Subscription for our devices and with an accidental purchase we ended up having two Subscriptions of Norton 360 (one was Premium, the other Deluxe). I reached out to their support and clearly stated that I was intending on keeping the Deluxe Subscription. After being pushed to "wrap both subscriptions together" so that I wouldn't have to pay for another 13 months, I restated that I only wanted the refund. After they "refunded" my account, they ended up canceling the Deluxe subscription I wanted to keep and left me with the Premium subscription that I did not want. After the Norton subscription is up, I'll be looking elsewhere for another Antivirus company with competent support.

When I got up this morning I had a terrible shock. Norton had charged over 198.00 to my debit card thru PayPal. I knew my auto renewal was off and I no longer use that account. I believe they have you sign up for new services that they say are part of your contract then switch auto renewal back on. They also up your package to some outrageous amount. When you contact them it takes forever, they are rude and insist it's on you. They keep arguing trying to sell you the product. I need protection from Norton.

They took no action to inform its customers of the cyber attack that was occurring for some time and was allowing trolls and others to gain access to my/our systems. The VPN is a very very bad joke. No notifications for updates... The critical ones. They have ** my entire E communication... DON'T buy NORTON.

1. Long time Norton customer [since 2004]. Requested the deletion of 2 of my 4 user Registrations. [I had only used the Licence on 2 machines]. Norton even after viewing a Log me in of my machine advised my Licence Key was not registered to me!!!! 2. After some 6 telephone calls, a Norton Supervisor telephoned, apologised and increased my subscription validity by another 30 days. I saw this validated online. 3. On the 15th of August 2019, I completed a restore backup files from the Norton Cloud. Only to find Folders with ZERO file content. Three [3] Norton Level 2 support staff have made numerous software tweaks to attempt to get the files as visible in the Cloud Folders to zoom their way to my machine's C drive.