Norton Reviews

On April 15, 2015, I purchased a 2 yr subscription to Norton 360 antivirus software for $114.99. Two weeks ago, due to malware, a virus in the laptop control panel which disabled the system restore, several files and software, I had to purge the system of all data & software. Sneakers Computers reinstalled Win7, upgraded to Win10 and replaced the hard disk for app $300. For obvious reasons, I purchased a different antivirus software - ESET NOD32 - recommended by the computer guys who virtually rebuilt the laptop which I am rather pleased with.

These tech workers are very rude and useless. They are totally unprofessional. They hung up on me. I tried so much to contact a superior and all I found was this nortonmanagers@support01.norton.com. I hope someone could respond with a better contact number/email. They really need to better their workers ethics.

Without warning, Norton automatically renewed my subscription, and "updated" my browser to their own. I DO NOT like their browser. I installed Google for a reason and do not appreciate Norton wiping my history and making changes to my computer without notification. However, I established an account on their site and found that I can easily remove my credit card information and set the account to remove automatic renewal (Wish I had done that last month!).

Ages ago I installed a family anti-virus package from Norton on my son's laptop which he lost two years ago. I have been attempting to turn off the annual auto-renewal charge on a number of occasions since. They again sent me an email recently advising me of the £49.99 annual charge (about $75) but gave no facility or instructions on how to cancel. The product isn't listed under "My Account" on their website, nor was I able to follow the instructions on how to do this on the site as it requires the product to be listed before you can turn it off!

What you people doing here? That's not good. Norton is best product which help us a lot in order to make our computer secure and a technical support. Their people did the cleanup work on my computer and then they installed the Norton on my computer. I just paid $199 but now my computer is working fine and I am very happy with it... So stop register this fake kind of complaints.

Shortly after upgrading to Windows 10, I had a problem opening my Norton Vault. I went to their website and opened a chat with one of their agents. He asked if he could take control of my computer and I agreed. After he started, he decided to reboot my computer in safe mode. When the computer came back up, I waited and waited, but he never reconnected with me. He never even phoned me (I gave him my phone number). After waiting for several minutes, I turned my computer off and then back on. Now I had nothing. My husband started another chat with Norton but was told to contact Microsoft. I eventually had to spend $300 to resolve the issue that the Norton agent had created. I will never use any Norton products again and I advise others to do the same.

Norton products have protected my home network for years, and I have been satisfied with their effectiveness and support. Consequently I had agreed to auto-renewal with the expectation that it renewed the original functionality plus necessary fixes. After the most recent renewal I noticed that it no longer included the registry cleaner (Windows). Since I had found that cleaning the registry from time to time kept boot time down, I was frustrated about the missing function. On inquiry I was told that Symantec had surreptitiously decided to drop it from the package. That action flies in the face of commercial honesty and transparency. If you offer automatic renewal of a service, you are obligated to provide at least equivalent functionality, or get your customers' explicit approval for any downgrading. This behavior of Symantec caused me to downgrade their rating by two stars.

Tried to upload a 360 disc on a brand new computer, wouldn't work so called Norton and the guy had control of my computer with my permission. Told me I had corrupted files on my computer and I needed to get a technician to look at it. I asked him who I should talk to and he recommended a company called Volcy, paid them around $300 to fix my new computer, candy from a baby I tell ya. 360 expired 2 days ago so went and purchased a Norton for business. What do you know it wouldn't load. Called Norton and again what do you know it had corrupted files on it, "You need to talk to a technician." Anyway been using Norton for years and never had any issues, maybe their turnover is not what it used to be. Going in the garbage where it belongs.

Norton, without seeking my approval, completely replaced my existing Google browser with their own "Safe Search--ask" browser. All of my preset internet addresses vanished and I was left with using Safe Search Ask internet browser. I absolutely hated the Safe Search browser as I had difficulty in locating the websites that I would search for -- some of them I could not locate at all. I had to pay a computer technician to remove Safe Search and restore my previous browser with the bookmarks that I had established. My biggest complaint is the arrogance and intrusiveness of Norton for completely wiping out my existing browser and replacing it with their own. I shall NEVER do business with Norton again.

I allowed my Norton security to expire because I was upset that they had previously accessed my bank account and renewed each year without my consent. I now cannot stop the constant intrusion of pop ups from Norton trying to make me renew my subscription. I have previously tried to contact them to complain about both issues but this is very difficult. If I did get through to the online chat it would just cut off as soon as I stated my case.

On July 26 I called Norton Technicians to clean up my computer and install Norton Antivirus software. They accepted my debit card payment for $128.00. A technician by the name of David ** accessed my computer from India and promised he would both clean the computer and install the virus protection. He also promised that he would call me after the job was done. He logged off two hours later and the job was incomplete. The next day I couldn't log on to my computer!! I called again and this time I talked to an Alex ** (apparently they are related) and complained about the lousy service. He promised he would call me in 6 hours, log on my computer and fix the problem. He never did!!

Put Norton back on and next day laptop won't start. This happened twice in June and on July 13, 2015.

My subscription had expired on my laptop. I couldn't get the new subscription (that was for up to three computers) to work. I called the help desk, and they wanted control of my computer. Since I am not a very savvy person with a computer, I allowed that. They started by deleting several folders (as I watched) and then rebooted my computer. Still didn't work, so they deleted some more, and the rebooted again. That time, the fingerprint reader was gone, and I couldn't get back into the computer. I have no password, and I can't boot to a USB because it says it "failed" every time I try. Thanks a bunch Norton! I am going to dump Norton as soon as the shop gets my computer fixed!

On June 23, 2015 I clicked on facebook article and a window opened up (a warning) telling me if I didn't immediately call this number my computer would crash. I couldn't x out or delete the window. Couldn't get rid of window by turning my computer off and then back on. Called the number and they told me that spyware and malware has taken over my computer. Also that my antivirus Windows Defender by Microsoft wasn't good enough to stop the invasion of my computer by spyware. They told me they would clean up my computer for a fee $199.99 which I did and then have to install Symantec (Norton Antivirus) for $259.98 for 3 years. They led me to believe I had no other options if I wanted to get rid of the warning. The company that supposedly cleaned my computer was called Call to Resolve. I have talked to people that tell me it was all a scam to get me to buy Norton Antivirus.

On 5/9/2015 my network was compromised. I called Norton. As they assessed my computer they showed that someone was currently taking over my network!! As they reviewed the problem they told me that that was not something that they could fix? So as they created a fear tactic (they said that the other people were almost at 50% of my files and after they control more than that, It will give them total access and I would not??).

I have purchased Norton for a few years now and each time it is time to renew my subscription, Norton disrupts my computer to try to make me think my system is at risk and has a virus! I am totally sure of it now than ever before! I will never buy it again ever! I have removed Norton but it somehow is still on my computer! It blocks programs, etc. and is trying to get me to order their product again. Each time I give in and the problem stops immediately! Even when I have their product, they block things that I use daily for no reason! Horrible company, horrible product. Never download it because it will never leave from your system!

I came on to my computer one day and found that my browser search was hijacked by About.com. After research I found it was Norton that did it. I attempted to get my Google Search back in and had difficulty. Called Norton. The people in the support center overseas wanted to come into my computer to do it. I told them that I would do it and to walk me through it. They started to tell me to do things which had nothing to do with my problem. I told them then they wanted to come in again.

I called this Norton to cancel my account because I was giving away the computers to a family member. I spoke with a man and he said that the account was going to be cancelled but it was not. I paid off the credit card I used and stored it because I was going to be out of the country and had no use for it, nor had access to check anything related to this matter. Since I thought that the account was closed and credit card paid off I had nothing to worry about while I was away.

I am a Comcast subscriber and I called Comcast a bazillion times to inform them that Norton security keeps disabling and shutting off my Trend Micro Security. I know it's them because I go into Regedit and find Norton files that I deleted the day before. I guess they must think this is funny that they sit behind their computers and agitate Comcast customers who don't use their security but I am fed up... It's not your job Norton (from India) to mess with my computer and disable a security that I paid for and I will be calling the Federal Trade Commission to report shotty business practices. Also Comcast should care enough about their customers (but clearly they don't) to look into what their subcontractors are doing to the customers... The reason I don't use Norton for free being a Comcast customer is because they were not securing my connection.

For the second time the communication between my laptop and printer has been blocked by Norton 360. The previous time I had an external company fix and was told to get rid of Norton. This time I have spent half a day with their tech support trying to get it fixed and despite interminable waits they can't fix it. Do I really have to pay someone externally to fix this? This does seem to be a common problem.

I needed to renew my Norton virus Protection, which I thought I did. I paid the $75.04. But I kept getting messages that I had no virus protection. I tried to rectify the situation, but found the system and the two chat people very "unfriendly". Apparently you can not speak with a rep by phone? So after over two hours I told ** "you was not very helpful, forget it". The a Mr. ** from the Philippines called me and actually was pleasant, professional and solved the problem. Although at the end of the day, even with **'s help, the whole process took over three hours, no exaggeration; I finally did get "hooked up" to Norton Virus Protection. I will only renew next year because of Mr. ** not because of the Norton unfriendly, very slow, interaction and renewal process. Thank you.

Today 6/12/15 I called Norton customer service because I noticed that Norton took an automatic payment of $79.99 out of my checking acct last Friday. I called Norton to ask why as I had cancelled their service and this payment last month. They refunded me the $79.99 last month and assured me that it would not happen again! So, I called to see why it happened again and they told me I had never called! Well wrong answer! I had all the info from them and my bank!

I upgraded my browser, the product stopped working. I called/chatted with support, remote login resulting in multiple blue screen crashes, escalated to case manager then to engineering. Engineering to call back, no call back. 11 hours over 2 days wasted. Another call/chat to support, second verse same as the first. Another 14 hours wasted. A third call/chat, ditto, ended with "engineering has a solution and will call you 6/5 to implement." No call. A chat just ended, what call promised? What solution? "Sir we want to help you, just allow us to log into your system." Norton support is useless and dishonest. Additionally when Norton comes on this site and posts "A resolution is pending", be advised that is not the case.

On 5/4, I purchased update order #** for $49.99. I could not get it to load, I spent two hours on the phone with your tech team. They were also unsuccessful. I think there is something wrong with your program. I would like refund or program loaded. Your handling will determine our future.

We bought and paid for the Norton anti-virus protection on May 23rd or May 24th. The payment cleared our banking account on May 27th and now they are saying we are still not covered! We do not keep papers laying around with the confirmation number on it, but I can fax them my bank statement showing that the payment made was to Norton for $133.10 exactly the amount it takes to have them cover my PC!!! Over the past 4 years, since we have used this service, we have still had to take our PC into the shop to have it worked. On the last time it had over 4,000 viruses on it and believe me that was not the first time this has happened. Every single time we have to take it in to be worked on it has a unlimited amount of viruses on it that should not be there!!!

I upgraded Firefox only to have the Norton Toolbar disappear as incompatible. Chatted with support, they logged in with a remote session (several hours), 3 blue screen crashes, lost data. Escalated ticket. No response. Another chat, call, remote, nothing. Escalated ticket. No response. Another chat, looked at account supposedly but was unaware of any escalation. Norton is not who I need to deal with.

The same day we got an ad saying our service was due to expire in 3 days. We started getting innocuous pop-ups on practically every link we clicked online. Checked pop-up settings, ran a complete scan, no luck. Did online chat with customer service and let them control the computer. She uninstalled all the "bad apps" and when none of the scans worked she recommended we renew our service to fix the problem. We never had any problems until they wanted us to renew...

Norton works a day or two. Call in. They fix it. For a day or two, on and on, then they deny a refund. Norton is a waste of money and time. Norton sucks!!!

Seriously causes more issues than not. Everything's a virus. Being an expert CPU user/browser etc they should give you OPTIONS as to what to do with files... It really gets on my last nerve to sit through snail mail DL speeds as it is just to have Norton Flag and remove a file I need to run my program with NO OPTION to restore. Like Norton is just the boss of me. Get this crap OUTTA HERE UNINSTALLED super pronto. If I run into issues. System recovery.

Do not get Norton antivirus. Very poor and needs a lot of support who cannot support you at all. Double payments for stuff that cannot be used etc. Asks for Product key even if it's valid. WARNING for Norton! Never had problems in the past but now it is really BAD!

I tried to renew my Norton 360 online at a cost of over $65. Gave them my renewal bank info, which they took out of my bank account immediately. I spent over 2 hours trying to download the product, and continued to get an "error". I tried to get help to download it over the phone. And spent over 5 minutes on hold so I hung up. I called again this morning at 4 am and got a person from India, I told him that I wanted to cancel my renewal and was informed that it would take 5 to 7 business day to get my money back. They are totally incompetent. They cannot download their product with ease. I spent over 2 hours trying to download.

My Anti-virus expired and I had to renew it. When I downloaded the software I had a problem so I called them at and unfortunately this goes to India. The service man called ** said he needed to have access to my computer so he could see what was happening so I did. He said we would be able to communicate via "WebEx" - he said this would take some time and that he may have to reinstall the product so we hung up. After we hung up I did not see his cursor moving so I moved mine and then he began moving his. Only I started to see him opening up my documents and then he opened up some of my personal checks. I immediately knew he was searching through all my personal files. At this time he was only into it for about 2 minutes when I asked him via WebEx why he was searching through my personal stuff. I asked him to stop and that I was contacting Norton right away.

I have downloaded a 2GB executable file. When I run it Norton deleted the file without asking me. Also file status is excluded and there is no restore option.

A fake scam Norton Symantec put a block on my computer and tried to charge me $100 to turn it back on...I called the real NS and they are supposedly following up on the scam, but from what I read, this may ALSO be a scam, but you get real service. In other words, they use the scam to get real customers... Interesting.

I have purchased a HP laptop. I purchased your security 360 from Walmart for 49.95 and it's useless, garbage, NOT COMPATIBLE!!!!! Now I have NO security and NO money to purchase a new one. And now found out that it's a ongoing issue that I feel should have been changed to NON COMPATIBLE with HP. This is a rip off, and non refundable. VERY DISAPPOINTED.

I have placed several attempts with Norton to have their product cancelled (automatic renewal) from a PC of my mothers in which I installed their product. They have on several occasions over the years said that the wait time to talk to a supervisor was lengthy and that if I provided them with my phone number, they would call me back. Guess what? They never did. This time as well as the past, I had to deal with their CSRs talking over me and telling me that they wouldn't be able to help me because I wasn't the owner of the account. That is a ludicrous statement as I was the one that installed it, and it is my credit card that has been charged repeatedly year after year.

I've always thought Norton was slow, I've been lucky enough to avoid it for many years. The first thing I do with new computers is uninstall the free Norton that comes with 'em. But recently the new tech morons replaced our Eset Nod32 AV with Symantec. I've never been more pissed of in my life. My once awesome machine that use to handle photoshop rendering while running infinite loop scripts with ease, now can barely send a freakin' email without being brought to its knees. I might as well have a toaster on my desk. I hate this garbage-ware and hopefully soon I'll find a way to get this garbage off my computer. I've never had a need for AV on my personal equipment, but if I did, it would only be Eset Nod32, maybe mcaffee, but certainly not this technologic filth.

Beware Norton Help Services: This happened some years ago and I never bought nor used any Norton antivirus products since. At the time I wrote the following and was planning speaking to someone at Symantec, but there was no way to contact them. This morning I downloaded and attempted to install Norton AntiVirus 2008 on my laptop (an old one) which has Microsoft Professional and Windows XP. The 2008 version would not install because I did not have the Microsoft Service Pack 2 update (Service Pack 1 was in place).

At approximately 5:00 pm I got on the Norton website service and began a chat with one of the technicians. I was assigned case number **. I also informed the tech I had several problems with my computer. The tech said he would help me fix the problems. When it rebooted, it didn't work any better. So I got back onto the Norton Website to chat with another tech. He told me we had to remove Norton 360 and reinstall and that he would do this for me. On Tuesday February 17, 2015 I received a call that came up Unknown on my cell phone. A guy asked for me by my first name. He said he was calling to help me fix my computer problem. Right then I suspected something was not right because Norton techs worked on it the day before and they are the only ones that knew about the problem. In addition I gave Norton my cell phone number for the first time, so it is interesting this person called my cell.

Purchased 2015 Norton security software for 5 devices. After countless efforts to get live updates on my laptops, it will not install. The Norton customer support staff are located in India. I let the tech staff on two occasions try to resolve the problem remotely for hours, only for the problem to persist. I am extremely concerned now that the hours remotely used to access my computer were not used to fix my computer. Since my other laptop now has the same problem, I will never purchase a product that is using non-US support. Only God and the Norton techs know What they did during the hours of access to my still non-operating Norton security software on my laptop. Extremely concerned, so should you be! I have since uninstalled this crapware and installed Microsoft essentials.

I have used Norton for years but now that it is time to renew it costs double the fee for the new protection I am using. I have informed Norton I no longer want their products and deleted my account info. Then I tried everything to delete every trace of Norton from my network. Now I get pop-ups on my computer and my husband gets them on his! How do I get rid of this Norton virus?????

I had Norton 2007 but wasn't happy with it. Advised to upgrade to Norton 360. I did that but then encountered huge problems. I was actually stopped from accessing the internet. I was advised that I had to PAY more money to resolve this issue in the context of buying more subscriptions. I had already spent up to $1,000 to Norton. I did contact my consumer protection in Western Australia and they advised that because Norton was an international company and not 'resident' in Australia, they could not help. Well even though Australian Law is totally weak, I suggest each person on this forum get together and we seek a class action against Norton. Not to make money, but to shut them down and demonstrate that if you provide a product then you jolly well need to make sure you stand by that product. Any damage your product does can't be ignored and you will be held accountable.

I have had Norton products like Norton 360 for over 12 years. It was a good product at a fair price until now. It has cost about $35 a year until they dropped Norton 360, changed the name to Internet Security with backup and raised the price to $70!!!!! TurboTax tried the same thing, realized their mistake, backed off, gave a rebate and went back to the old product. Norton is pulling money grab, pure and simple but they will lose this customer!

Norton takes over my homepage each day with a threat of a virus. I have to go thru settings each day and reset my homepage. Norton is pissed I changed. I only went to the free Norton that Comcast gave me. How do I stop this? Do I have to get the FCC involved?

When I downloaded Norton 360, I got an 'interference notice'. I called Norton. They said to ignore it. I did. What I estimate to be after the expiration of the return policy, my computer would not work normally and was interfering with my McAfee that I had on the computer before downloading Norton. Attempts to rectify it was in vain of asking them to remove it. They did. I disputed the transaction on my credit card. The bank, mailed me a letter with four days' notice for response asking that I return it to them with the cancellation date, the person I talked to, the cancellation policy and any letters I wrote and the company's response.

Every year when close to time of renewal, Norton creates problems on my internet, like removing my default Google search screen and replacing it with theirs and saying that they had to do that to protect my computer. I am sick of this game they play - they create the problems on my computer in order to compel me to renew their antivirus program. If they continue to play these unethical games, I will be renewing my antivirus program, but DEFINITELY NOT WITH NORTON SO TAKE HEED NORTON - LIFT YOUR GAME!

In Dec. 2014 Comcast & Norton try to generate more $$$ just before the holidays. I was composing mail. Suddenly this warning with a count down pop up telling me that my session was to end in 30 seconds. Then I was signed out of Cmast, over & over. I got very concern. I called Cmast. She said I had a virus. I told her to stop trying to sell, fix the problem I'm paying to have full coverage from Norton, when I refused she said only Norton can fix it.

I bought the disk from a local computer shop. I was told it would cover up to 3 computers which in the past it has no problems. My pc got hijacked. FBI warning. Only way for me was to reinstall Windows if all other things fail. Norton did not keep my pc safe at all. I contacted them over this. All I got was, "You need to purchase another subscription." I said, "Why?" They said, "You can not use it on your pc." This person was rude as hell. I told them what I was instructed from this pc shop. I build repair computers all the time so I know what I'm doing. Norton told me out straight "you should of contacted us before you installed Windows." I told them I did before. All I got was grief. So as frustrating I was I removed it all of this pc now. Installed something from Microsoft for free. Their excuse is that not every product guaranteed. They're supposed to provide protection, not get rude with customers, make them buy another subscription service.

Booted up my computer and Norton has became my Internet access page. I did not change my Internet access. I use Comcast.net as my Internet access. I changed it back to Comcast. About an hour later my wife's computer did the same thing even while she was online. She uses MSN.com. So we had to change her back. No big deal. It's just annoying when companies try to force their stuff on you. We usually are paying for a service and have to deal with this kind of scam.

I've been a customer of Norton for many years and have generally had good experience. That is until this week when I discovered how weak and useless their software really is. For my part I should have tested their stuff more thoroughly, I should have made redundant backups, and I should have verified the backups on another machine. If I had I would have discovered that Norton Backup Software is worthless in a crunch. And I would have discovered they cannot protect your valuable data. But, I didn't do those things. I believed the software when it said your backup/s completed successfully and your data is safe. They lied.

Today I spent 119 dollars to remove 138 pieces to malware from my computer. Don't believe the Norton Trusted symbol next to the sites when using Norton 360 Safe Search! I have the software set to scan daily for these kind of problems, it simply looked the other way and verified my downloads as safe!

This is the first time I have see Norton just take old information like BANK ACCOUNT NUMBERS and just deduct $84.79 from me without my approval. When I called to ask about the fee, they said I approved of this transaction in 2012. After a long argument with the associate "Dustin" explained that I signed up for this deduction in perpetuity. Since I have never seen this fee deducted from my account before, I assured him I did NOT agree to give Norton this money and he agreed to stop the transaction. It went through at the same time I was speaking to him on the phone yesterday January 28, 2015 at around 1:00 PM, ET. I called them this morning to complain, and they assure me this transaction did NOT take place, and my credit union is not willing to help me until I exhaust all other avenues.

Where do I begin...where does this company get off by charging my credit card AUTOMATICALLY every year? They send an email apparently which probably went to my spam. How do they not even have an option for me to click and consent to them re-charging for a computer that I don't even have anymore because it has not worked in the last three years? Once charged automatically without me knowing - shame on me. The last year - shame on them. This year I finally noticed. Yes of course, partially my fault but I had no clue and all I asked for was a refund on last year and the present year. And to top it all off, the guy on the phone was incredibly rude and so damn persistent. He would not let me talk to someone else...we were on the phone for 5 minutes in silence. Anyone else have this issue?

The old (3 PCs) Norton Internet Security was expiring and the ads for the new Norton Security appeared to imply it would work with iOS devices as well as PCs and android devices. Since we were concerned about accessing potentially dangerous websites on the IPad, as well as desiring email security scanning, we decided to pony up more money for the 10 device version since we were adding potentially an IPad and 2 IPhones. I might add that I did discuss these added Apple devices by phone with a Norton agent prior to ordering and not once did the agent state that Norton Security does not work with IPad or IPhone.

Through online chat support Norton accessed my pc to remove unwanted files. It was discovered that their product I had paid for to protect against viruses was not working so the technician tried to reinstall. She was on remote set-up for 3 hours. Next day my computer was frozen, full of viruses and crashed. Spoke to 3 more technicians who could not fix the situation. They have advice on how I need to go about repairs. Filed a complaint and stated Norton needs to repair or replace since I have paid for their antivirus protection. They refuse to do so.

For the past 3 days Norton, Symantec keep posting notices on my opening page saying to contact them, as my computer had some 2000 serious problems. I call the number and they wanted $170.00 to $495.00 to fix my problem. I said no thanks and went to uninstall programs on my computer and found they had downloaded six different programs. I went to each one of them and clicked uninstall, so far my computer is running OK but every so often their PC screen pops up. I have to shut my computer down and wait 10 minutes to clear their screens.

Norton is the worse product on the market. It will take over your computer and leave you with no response time. Basically Norton stops users from their computer. Never mind it will bill you automatically even if you do not authorize them. I use AMEX so I have them take the amount off my bill. If anyone uses a debit or credit card it will take you months to get Norton to refund the money. A lousy company with a lousy product.

Have never had issues with this software. Protects my grandmother's computer, my mom's computer, and my own computer perfectly. Never had any issues. The only issues I've had are when I reset my computer once and didn't install Norton until after I had a virus. Never had to contact support.

Using Norton initially was ok. But it expires - they are stopping you to used or buy other software. Every so often it keeps popping up and I was told that a new software can’t be installed because something is holding it. Only Norton was the only one expires and I was using my pc before and it was working ok. But now everything is giving me a problem. Virus company I was told are putting something and leave behind inside your pc so you are force to buy their product. I believe they should be penalized heavily if they do that and should give direction how to uninstall their product if not they should be penalized and govt can make extra to support the government and not create problems to consumer. Consumer should be given a choice.

I called Norton Antivirus after looking at past credit card statements and realized they have been billing me for years. The computer I downloaded it on stopped working years ago and the credit card has expired since then. Customer support told me that they updated my credit card info through some visa database without my consent and were sending bill confirmations to a closed email account. Manager gave me an attitude and told me that I need to notice the charges and they have no duty to notify me in any way, as they don't receive a kickback email from an invalid email address.

I've read a lot of one star reviews for Norton. Vast majority of them are complaining that when called Norton about their acct that there were added charges for virus removal. The mistake most of them are making is going online to contact Norton sites that will give you not the number for Norton but the number for a third party which may be able to install Norton but what they are actually a third party tech support companies that want you to pay for tech support to remove the virus and sell your tech support for up to $1,499. This is not Norton. It cost me $49 yearly for virus protection and virus removal if I get any. This charge doesn't include backup that would be another $40 yearly.

Norton has one of the worse products I have ever experienced. I purchased a USD 35 Norton antivirus software on Feb 6, 2014 but I had to uninstall it today, although I still had 74 days of "protection". Unfortunately, with Norton safe web, I could not access the internet (you read well, I could not get any website) and apart from that, the software slowing my computer so much that after trying different set up options, I finally had to uninstall it.

About a week ago, I noticed that a Trojan virus was continuously being blocked by Norton - my laptop was working - just a little sluggish. I was worried that a virus could possibly get through - so I got on Norton Live Chat and asked for a tune-up. The Norton guy connected remotely, then rebooted. As he finished, we got disconnected. He had my phone number, I waited for him to call back - he didn't. After several more phone calls to Norton (and having them disconnect me several times) and their attempts to fix what he had done - they said that it must be "coincidence" that I just happened to lose my internet at the same time he was trying to "help". Norton suggested I call Comcast/Xfinity. The Comcast tech just left - said it was a Norton issue. I called Norton - they say it is an Xfinity issue. I have to pay for a Comcast visit myself. Norton said they can't help until I get my internet back. Comcast/Xfinity says it's working fine on their end. They tell me I'll have to call "Geek Squad". I know they are very expensive. So because I asked Norton Live Chat for a tune-up, I am out a computer (no Windows either - but I can still play Solitaire!) and must pay for the Comcast visit and a possible Geek Squad repair. My LIFE is on that computer. Thanks Norton!

My computer will run fine with Norton 360 all year long but about a month before it's time to renew all of my scans start showing a high number is infections. It has done this every year for the past 10 years no matter what Norton product I use. It's clearly a tactic to ensure I renew and I am tired of it.

For three years in a row I have renew Norton by buying a Box program in the Frys electronic store which used to come with a CD in the box. This year I'm bought a program in the same store that doesn't come with the CD - instead they're providing the pin printed in a card to get the activation thru the code. But after trying several times the code they provide shows invalid so I called to 1800 number for tech support, fortunately I hang up and didn't pay or provided my credit card. So I think this company is running scams to make customers think they are infected with a virus, so I'm going to change to a different program and don't give them one more dollar to this greedy company.

I needed help because my laptop was sending pop up error messages and computer was freezing up or running slow. I called number for Norton 360 that was listed when opening the norton icon on my desktop. The man who answered said they were not able to fix the problem but would connect me to their third party tech who could remote in to my laptop and fix it. He said norton did not remote in to fix problems. So I said yes and he connected me to the tech support. They said it would cost me money for one time fix but offered a three year, 24/7 help, with an instant access icon on my screen (which showed up as CTS help desk). It cost $499.99 for three years help with Everything! Even doing updates and checking for viruses at any time I contacted them. They DID fix my laptop. As they were chatting on my screen while removing Trojan viruses I asked why norton 360 didn't prevent me from getting the viruses in the first place when I paid good money for a yearly subscription. They said they are not allowed to comment on other products.

Please help me to get this fixed.

I paid to have Norton’s anti-virus software on my laptop top recent viruses. My computer freezes with a sign saying Norton have found a virus Adware DealPLY critical infected - call free toll 1800197298 to fix problem. When you ring the number you get someone who takes your details and then tells you that you will be charge to have the virus removed and are you ok with them taking it out of your credit card. I said no I've already paid Norton’s to prevent getting these viruses and she replies we are not Norton’s so you have to pay if you want it fix. I said it says Norton’s on my screen and this is the number my anti-virus tells me to ring. Her response was pay or we can't fix the issue for you. I tell her I'm informing the authorities on both the number provided and Norton’s and she just quickly hangs up on me. After paying over 100.00 for a year to prevent this happening I feel this is a scam.

This company is awful. I started the anti virus plan several years ago with auto pay. I wanted to cancel it this year. Since I did not have the same e-mail address there was no way they could cancel it (this is what they said). My husband tried again today and we were put on with some retention person/salesman who kept us on the phone for over an hour trying to sell us monthly servicing for $500 a year. He went on and on and on about what was wrong with our computer.

Norton in partners with Comcast use people in the Philippines to rip off people who call in for security problems. The people get all your information, then call you letting you know you are hacked and need to send a Green Money card for 300.00 and they will fix it. Next if that don't work, they shut down your computer and you call Norton and are told they can fix it fast for 99.99 - 7 day warranty on the work. The 8th day you get a call again, telling you that you have been hacked again. The same people who work on fixing a problem are the same ones who mess you up. I was told that by a worker and if they don't do what they are told to do, they are fired. Now I don't know about Comcast. But greed are killing them also.

I was having trouble renewing Norton Anti-Virus so I called the support number on the product. I got someone on the phone with a strong accent to help and at some point, they asked if I wanted a support plan. I was having a lot of computer issues at that time and thinking that might be a good thing, so I purchased a support plan for 2 computers for $269 for 1 year of support, thinking this was part of Symantec. They then mentioned that they are not Norton and use a different anti-virus program and I wondered how I got these people on the line when I called for help with Norton anti-virus. Pretty scary that I thought I was dealing with a company affiliated with Symantec and purchased it.

The live chat person was not very helpful while he was trying to fix an error message for Norton Internet security. My laptop has never worked properly since.

Had a charge on my credit card which was not familiar. Disputed charge. Charge was reversed. Got message from credit card company. They received paperwork from Norton and rebilled. I'm still disputing it. I'm refusing to pay. I will not be forced and strong-armed into paying a charge which is not mine.

When clicking on the program icon, it went nowhere. So, I contacted Norton. They asked for permission to go into my computer to see what the problem was. I said ok. The first time they did this, it went ok. However, after the reinstall was completed I still could not access the program. So, I called back. This time a tech named Ritesh accessed my computer. After an hour of him messing around, I started noticing things that were downloaded - malware - by him. Then he went into my Add Remove Programs and started to delete programs there. I did an emergency lock down of my computer, which he managed to override. I had to manually shut down my computer.

For the most part, I never had any huge issues with Norton. It doesn't protect me from threats very well, but I don’t have any viruses so I'm happy about that. One complaint, I didn't have access to my computer for over a year, so once I had it back I needed to upgrade Norton. So I did. I paid $60, which is a good price so I had no complaints. Next thing I know I'm overdrawn $108.00 because of a renewal fee. I try to speak to customer service and they have nothing better to say than sorry nothing I can do. Bottom line, don't buy Norton. It's a waste of time and overpriced. For how much they end up charging you the service and quality of product is trash.

Over the years I have had bad experiences with Norton, from them not paying mail-in rebates to a general decline in the quality of the product. I have always purchased the product on a year to year basis, hoping that a better product would come along. This year, Norton decided to usurp my ability to choose, and renewed me without my permission, and billed my credit card. Now, I have to prove to my card company that I did not authorize this renewal. Norton's customer service has always been bad, now they are reduced to thief. Besides thief, their product allowed all of my computers to be infected and corrupted.

I paid $79.00 for Norton 360 Anti-Virus protection and it did not work. I called customer support and they told me that my computer was infected and they could do a one-time fix for $169.00. What did I pay the $79.00 for if it doesn't work and then they wanted to charge me to fix a problem they didn't protect me against? This is a rip off and false advertisement. They should not promote a program and call it anti-virus protection when it doesn't protect anything unless they are willing to fix the problem. Now my computer is infected and pop-ups redirect it all the time. They claim to protect against pop-ups and malware and it does not work.

How can you not give me a refund for my unused part of my one year contract? Look at your ad!!!

I am retired on social security and don't do automatic deductions due to variance of my social security deposit. A year ago I went online and signed up for norton products. I have used most of my computer ownership. Now I cannot pay bills due to their automatic withdraw.

In the process of downloading Norton antivirus. It's been OVER 2 HOURS! There is no indication of the amount of time remaining for the download. Deeply regret I got this piece of crap...

I renewed for 2nd year with Norton and day after download, I lost my internet connection. After numerous attempts to reinstall router with no success, I called Norton tech, who I had a hard time understanding. An hour and half into phone call/computer takeover by tech, he tells me it’s not Norton and not a virus but Windows update issue which for $299 or so, they can fix and I would get unlimited support for 2 years. I refused and after tech talked to supervisor, I was offered one time, one year deal for $169. I refused and was told they couldn't do anything. Meanwhile, I was left hanging in safe mode, (another story) and tech left the scene, rather abruptly.

I purchased a Norton 360 product due to their sponsorship of Australian V8 Supercar racing. I had several issues but they were largely fixed by online support. But my issue is that a hidden Auto Renewal function is now using my supposedly secure credit card details to renew my subscription without my knowledge or permission. Supposedly I can turn this uninvited function off by logging on to my account. I can't remember this password or find out how to cancel this feature that I did not authorize or have any knowledge of in the first place. I Intend to go to Australian consumer authorities and television media.

Norton took money off my charge card. No phone call, no text, no letter in the mail. Because of this action, 470 I should have paid is now 1700, which my son was going to do by check. I was assured money would go back same day. Don't do this to another.

After uninstalling trial version from my PC (it come with package with operating system) I want to uninstall because I had already paid version of another virus program in my PC. After rebooting the computer this Symantec windows starts to pop up. No matter what I did I didn't get rid of it. Then try to search for help on the net, it didn't allow me to search anything at all. Then bit more info from my IT friend, it describe it as a virus. I follow the instruction to get rid of with many available removal programs but I can’t search or download them because this Symantec blog everything.

Auto billed credit for two one-year subscriptions. I missed the charges on my account. The computer was taken out of service 30 days after the first subscription and in storage since. Norton's "gotcha" billed me for service never used. Shame on me for authorizing auto billing to cc. Shame on Norton for not issuing credit. I guess Norton needs the money more than I do. I'll survive.

Put a new drive in my Computer and Norton Internet Security won't let me re-install. I have been using Norton since 1999 without any problem doing re-installs. Online Tech support is no help, Never buying again.

I have been using Norton 360 for years and never had a problem. I even have had several computers die and transferring the service was quick and easy.

Trying to stop the service from my computer, they have taken over and do not allow to stop them. I do not want any product they sell. For one: webroot, always going for the money. They have destroyed my OS, a few times. It took only once for me to contact them to do all this damage.

I recently renewed my Norton subscription and upon opening Norton, it even tells me I have 330 days left on my subscription. I have not been able to use the program because it goes nowhere. It keeps telling me that I must renew, they charged my card but didn't email anything either.

Norton Virus Protection said it need to be updated. I selected option to update. When the Toshiba L955 Laptop rebooted the following happened. 1. Preparing Automatic Repair (took about 30 secs) 2. Diagnosing your PC (took about 5 mins) 3. Repairing Disk Errors. This might take over an hour to complete (this has been running for 2 days, 48 hours).

I contacted Norton tech support since my Norton antivirus wouldn't run. I thought maybe I had a virus that disabled Norton. The representative uninstalled it and said that someone would call me back in a couple of hours. Then Norton Tech support did call back. They attached remotely to my computer and looked things over. They said that I didn't have a virus but rather an 'infection' that went undetected by Norton. They brought up a screen that showed foreign entities attached to my computer, languages, etc. Then went on to say that I needed to pay $199.99 for them to fix this.

I installed a new version of Windows Vista on a computer that I own. I have Norton Premier 360 on another computer running Windows XP. I am moving everything to the computer with Vista. I found a number for Norton/Symantec to call to reinstall it. I reached a firm in India and of course they want to take control of my computer to reinstall. They did this and then said that I had many problems on my computer that they had to fix before installing 360. Of course this cost me extra money. I resent being hustled when all I wanted was to have some software I have paid for reinstalled. I have a legal right to do this. I also would like to deal with a person who I could understand. They could speak English but I had a difficult time understanding them.

I have always used Norton Internet Security. This year it came with a backup option. I didn't want to use it but it kept asking to setup an account with the only option being "no" but "no, don't ask me again." It kept stopping my work or game to remind me to backup. After 7 months, I figured out how to remove it. Since first installation of Norton Security, I keep getting error notices and Norton is trying to fix it, then it can't fix it, go to support and there you read download the eraser or removal tool. I do not have fast speed connection available and that is very time consuming. Then you need to reinstall your software.

I purchased my HP from Sams Club one year ago or longer. The HP had Free Norton for like 3 months or 90 days. I used up my Free trial of 3 months and procrastinated purchasing Norton for approximately 2 months. I did purchase Norton and everything was great until something went wrong with my HP. I called Norton and they helped me restoring my computer back to original factory settings and I did just that losing all my information and more. Then this is where it all started. I had Norton pop back up and I reactivated it but I could not get my information from where I had purchased Norton to come back up.

I have been 'auto charged' 3 times since February and each charge would cover 3 computers IF I had purchased Norton. I did use Norton, but changed on THE VERY SAME day Symantec announced their software was outdated. I didn't plan it that way, it just happened. I was auto charged again in May and I saw a charge on my statement again today (June 23). Chatting by typing got me nowhere, in fact, to make it up to me they wanted to give me extra time. I don't use it. What good would that do? Second typing chat was going nowhere, when to my surprise I got a call. I'm supposed to get refunds, BUT 3 hours later another person called asking me the same questions, blah, blah. All were non-English speaking, of course. I don't expect to see a penny refunded. If not, I will chat and chat again.

On 2/3/14, I thought I had a virus on my computer and contacted them. They made me pay, UPFRONT, in order to escalate my issue. I paid $89.98 to have my laptop addressed. It turned out to be a hardware issue, whereby the tech assured me they would cancel and immediately refund my charge. He told me he needed to transfer me to the billing dept where I held for over 135 minutes! Without success, I hung up and decided to try at a later date. Nobody will tell you that: a) the number listed on your bank charges is a totally different department that does not handle billing, let alone refunds and customer service issues, b) that once you call, you must be transferred to, at least, 5 different toll free numbers to reach the correct NORTON LIVE Billing and Refund department, aka Customer Relations Dept at 877-788-4877.

I installed this system about 1 week ago and now my computer is all screwed up. Keep getting no response every time I use Firefox and Internet Explorer. I checked with this system and it claims everything is fine, but I doubt that this is possible. I may try and get rid of this system in the next few days. I subscribed to their 30 day free trial so I did not have to pay anything.

I purchased a Norton Protection 12 month package. 6 months later it has stopped. No reason except "your Norton was provided by your server"? They took the money and I cannot find any way of contacting to sort it out. They have the audacity though to offer me another 12 month package!!!

It does not work half the time and it is crashed the remainder of the time. Does not fix itself after said crash. They just leave it that way and are very happy that their product is failing to protect the computers it is suppose to be protecting. Seems all these computer-related companies think the same. Grab the money and run.

I got Norton Antivirus back on my 18th birthday since my dad recommended it to protect my PC. The next year, my subscription was just about over so I payed online to get it renewed. All was fine BUT THEN IT HAPPEN. A month before my birthday, I was told by the bank I was in Debt due to Norton's hidden scam Auto renewal system taking 90 Australian Dollars out of my debit card without me knowing - no phone call, no Email, nothing - until it was too late and how the ** do you get into debt with a Debit card? It's just not possible. So yeah, now it's 2014 and I'm in strife and in not good standings with my bank but is it my fault? ** NO, this is Norton's really crappy standards as a business. Well, thanks for screwing me. Next year, I'm unsubscribing from you PERMANENTLY and going to use a much user friendly antivirus program that is free and is called Avast.

I downloaded the Norton 360 on my computer on May 15, 2013. Although I haven't had many problems with the product itself, I am very angry over their renewal process. I was informed on Thursday May 1, 2014 that a fee of $84.79 would be charged to my bank account for the Renewal Service. I contacted the company through the chat service they offer. First I had to wait 1 1/2 hours before they were able to chat with me and then found the representative to be rude. When asked why the renewal was 15 days early with only one day's notice, I was informed this is a common practice. I replied that I have renewal contracts with others and have never been charged so many days in advance and with little to no notice. I was told there was nothing they could do about it so I cancelled my subscription and received an email that they will be refunding my account but it could take 5-10 days. Their actions could cause my account to be overdrawn and I'm very frustrated and angry by the actions of this company. I will never do business with them again.

For the last two weeks Norton has been unable to resolve problems involving virus updates not working. Their reply to complaint: "Give it 24 hours and it should resolve itself", like viruses and malware are going to wait for NORTON to get their act together while my computer is left bare for coverage??? A few days ago it was case # ** call in for repair. Never properly fixed. Tonight it was case # ** and I was told that it was just the virus/malware updates that were not working and to revisit Norton in 24 hours to see if it would work. Like I'm totally screwed for tonight on the web as updates come every 8 to 10 minutes as a general rule.

This is a scam from an Adobe Reader Download. Once it's on your computer you will never get rid of it. It wants you to authorize a security scan and then pay for a fix. Symatec site says you can follow the XP Add/Remove method for removal but it will not respond.

First of all, Best Buy won't even stock this product any more. And, I just realized they set me up on an 'automatic' payment program (which I never agreed to!). Trying to get this canceled and credited back is a nightmare. I am guessing this company will not be in business much longer due to their bad practices and poor product. Beware.

I was reviewing a bank statement recently and noticed a charge from Norton for 86.99 dating back to February 10, 2014. Called Norton today and was told I was 19 days past their 60 day grace period. Absolute refusal on the part of the CSR and manager to do anything. No prorated refund or anything except a link so I can use the software on another computer - thanks! It is a total rip off to have to pay going forward for something you will not be using. Found the "notification" in the spam filter. So why did that get stuck and all the spam makes it through? Great customer service!

Having bought a new PC with Norton antivirus included in the install from the supplier, I find (a year later) that Symantec are taking $44.99 from my account without any notice. This is apparently in the small print when the product was first installed - but it was not pointed out to me at the time that I would be charged for a further year's subscription with no notice. Basically, if you have Norton on your PC, you have their thieving paws in your wallet. Added to which the product was poor - other AV is cheaper and doesn't slow your PC as much. Get rid of it ASAP, but make sure you sign into the account on their website first and cancel the automatic renewal - the option is well hidden, but make sure you do it!

I purchased the Norton 360 to deal with the virus on my PC, but the software didn't do the work as I expected, so I called Norton for further help. On 04/20/2014, A Norton agent created a case (# **) and set up a remote connection to my PC for a remote fix. After he deleted some entries through the registry panel on my PC, my PC got frozen, then he tried to restart my PC, but my PC was never restarted successfully. Finally the Norton agent told me to take my PC to a local store for help. I asked him to have his supervisor to call me back for a solution to this issue, but nobody has made such phone call to me yet.

Norton used to have a great reputation. That is the reason I have been with them so long. A virus that had been on the loose for a while attacked my machine and Norton Antivirus failed to stop it. That was just one of my complaints about Norton Antivirus. Norton has the worst customer service and tech support I have every dealt with. After their inadequate virus database allowed the virus to attach itself to my system, they refused to assist in the removal. They tried to force me to go to a service that would make me pay for their negligence.

I had a problem accessing my log in vault, went to customer support and allowed the Tech to have remote access to my computer. All went well in the beginning. He Did fix the problem but didn't stop there! After the problem was fixed, he went on to access my log-ins, I suspect, to make sure they worked, but then he accessed my bank!! There was no reason to do that! There were plenty of other log-ins he could have chose! When I saw he was trying to log in to my bank, I quickly cancelled the remote session!

I contacted Norton tech support since my Norton antivirus wouldn't run, **. I thought maybe I had a virus that disabled Norton. The representative uninstalled it and said that someone would call me back in a couple of hours. Then Norton Tech support did call back. They attached remotely to my computer and looked things over. They said that I didn't have a virus but rather an 'infection' that went undetected by Norton. They brought up a screen that showed foreign entities attached to my computer, languages, etc. Then went on to say that I needed to pay them to fix this (even though they uninstalled Norton to begin with).

I've had Norton 360 security suite since 2010. I paid extra for more space for backup. Since then I purchased hard drive storage and did a backup of both my laptops and let my Norton expire in the fall 2013 because I picked up the free Norton 360 with Comcast that doesn't offer backup. Well I need the backed up files from Norton from 2013 now so I called Norton.

I installed Norton Internet Security two weeks ago, since then I have been getting pop ups and redirecting to odd web sites making it impossible to use the internet. I called tech support who passed me to 4 different technicians for a total of 8.5 hours and they totally screwed up my computer now. I am at a loss what to do. Do Not Use this program!!!!

This is the second year in a row that we have had to call Norton to reverse automatic renewal charges. Last year we told them, the computer in question was taken to the dump several years ago - so, really, the auto-renew has been unnecessary for at least 3 years, and we got rid of that computer because Norton couldn't keep it virus free. So, Norton is now the virus. Terrible product, only way they can make money is by fraudulently keeping the auto-renew going, in spite of repeated requests/threats/warnings to stop. Thieves.

I had been using Norton antivirus for 3 years, and never had a major problem until I became infected with the browser hijackers Conduit and Mystart, and it failed to recognize/remove them. In an attempt to remove them, I unwittingly ran "free" software from Spyhunter, it counteracted with Norton and crashed my computer. I contacted Norton, they blamed it on my computer, and refused to repair it. My Norton subscription expired yesterday, so I bought/installed a Webroot Secure Anywhere disk for $19.99 (for 3 computers), as opposed to the $60 I shelled out for Norton. After a few seconds, Webroot recognized/removed Conduit from my daughter's laptop! I cannot express how thrilled I am to no longer be taken advantage of by Norton.

Norton charged a 6 year old account with a email address that has been long gone. Now this caused a overdraft of $36. Called Norton and got the $49.99 put back into account but now there is the overdraft charge. Talked to 5 people at Norton and NONE of them understood what I was saying. Is there any Americans that work at Norton? I just want them to pay the overdraft that they created.

I subscribed and downloaded Norton antivirus last Feb. 21, 2013, for reg. price of $39.99 via a credit card. Today, Jan. 23, 2014, received email notification that I would be automatically renewed Feb. 7, 2014 for price of $69.99. Went into my Norton acct., and saw where it was set (by default) for automatic renewal. While checking pers. info, also discovered that they had my new credit card number, which I had been issued just 3 months ago. The previous card number I had used last Feb.had been stolen and I was issued this new number by Amazon in Oct. 2013. Basically have two complaints: 1) Their default automatic renewal is a sham (have just read this evening many complaint regarding this) and how they charge double. 2. Since I had not updated any personal info, I would like to know how they obtained my new credit card number! They are supposed to be protecting me. Instead it appears like they are spying on me! I have called the bank and reported this!

I thought Norton was a American based company in California. Apparently my Computer has been hacked and Microsoft are refusing my passwords even when I use two step vacation to log in. Norton claims I changed passwords which I did not. This is a second time I have been scammed out of money. Both are in India. This is wrong.

I received Norton Suite as part of my Comcast account. Last night I received a message stating that Comcast was not longer providing this service and it shut down. I could not reach Comcast support so went ahead and purchased a software program so my computer would be protected. When I finally got someone from Comcast on the phone, they told me that the service was still being provided by them and I should call Norton. They tried to tell me that because I moved over a YEAR ago that Comcast had not sent them my new information and they therefore cancelled me. Looking on Google I see that this has happened to a lot of people, not just me. However, Norton refuses to accept any responsibility. I would never use them again - free or not.

Norton 360 was due for renewal and I noted that there was an offer online for product at 34.99. Norton sent me reminder for auto renewal for 69.99. Contacted Norton through web chat and adviser offered to match deal. My product only had 18 days to run so when I tried to renew 7 days later, was informed that deal was no longer running at that. The best offer they would make was 59.99. Have asked them to remove my auto renewal and will look elsewhere.

One of my computers crashed and after purchasing a new one, I tried installing Norton 360, for which I had unknowingly renewed yearly subscription for close to $90. It turned out that I had exceeded a limit of 5 devices.... Long story short, I called customer service to find out how can I swipe the account from the old computer to the new and after waiting forever for someone in Pakistan or India to answer, I was told that I need to pay for a tech to do his magic and fix my issue. Are they for real!!!???

Norton charged 69.00 to my bank account and I never gave permission for this. Has anyone else had this happen? Appears they get a free 69.00.

The Norton Symantec acted as a virus. I kept getting a pop up message asking me to back up my files (for free except that I had to sign up for their service). I never subscribed or used Norton and was very upset that they have used a virus as a sales tool. It took me two days online to figure out how to delete this virus and I would warn other people before they click anything that has to do with Norton before they find a nasty virus on their computer.

I have used Norton for many years. I was reimbursed in the class action suit when they were shortening time on the 1 year renewal subscriptions. I was using their available automatic renewal subscription plan. My payment info had changed and they sent me a notice to make the changes on their site so they could renew automatically. Which I did. I was sent a notification that my renewal had been completed and my account was charged $85.99. It seemed to me at the time a little high for the 360 they offered but I felt that everything is going up in price and overlooked it.

I bought Norton 360 antivirus some time ago, unaware you can get it for free with Comcast internet service. They had my email address as I bought it online with my credit card. 2 supervisors promised me on two separate phone calls the refund of $134. The second supervisor confirmed they had not sent it. Now they are telling me they sent an offline payment in June. Why can't they just expedite and reimburse my Cap 1 account? Well, tonight Cap 1 and I were on hold 20 minutes. I want proof. I review my mail carefully. Sounds like a racket to me.

In 2011 I purchased the basic $50 Norton Program. - It didn't work and I got a virus, which resulted in a gutting and default reset of my computer. I notified them to cancel the membership "they did" in September of 2012. I opened my bank account online and found a charge for $53 and change from McAfee - called and complained, told them I had a confirmation that it was in fact cancelled. 5 days later, the money was returned with guarantee that it was cancelled. On Monday, September 23rd, almost a year to the day, the same thing happened again. I don't even have the same computer now I had to get a refurbed one because the other CRASHED -3 days later, I have my money back and supposedly a guarantee it won't happen again. WE WILL SEE.

Norton Anti Virus 360 Error Code 3038, 104 - I completely reformatted my hard drive and re-installed Windows 7 Ultimate, Office 2007 Professional, Card Scan, and finally Norton 360 to remove this error code. So much for my weekend. The error code came back after a few days. Norton 360 "has the latest update" and every few seconds pops up with this error code. I highly recommend not buying this frustrating software.

I am writing this for my 78-year-old mother. She buys a package deal every year where she can get virus protection for herself and my brother and I. Last year when she gave the key code to me so that I could subscribe for another year and I went online to do so, it asked me to register my email and create a password. I didn't remember ever having to do this before but I figured it was just something new to make subscribing just a little more time consuming. This year my mother called me with the key code and I subscribed again for another year. It never asked me for the above information.

I bought a Norton 360 Multi-device in Fry's Electronics and I got two rebate forms by Symantec, one for $30.00 and another for $20.00. I sent the two rebates at the same day by mail in different envelopes. After that I wanted to check my rebate status in Symantecrebates.com, but this page did not recognize the promotion ** for $20.00. I chatted them, and they asked me to send copies. I sent them the document rebate copies two times. Now they say "We don't have any document". I just received a Visa card for $30.00.

Subscribed to a simple tune-up. Laptop is only 3 years old and all I wanted to do is speed it up a little. I had a hard time first understanding the technician's accent. She remoted into my laptop and changed the configurations. Something locked up on her. She apparently escalated to another technician who then tried to talk me through a system repair, then a system restore - none of which worked. It's a laptop without a disc-drive so I could not restore from a stored image. So now, I have this non-working laptop. Arrrrhhh. I usually don't write reviews but in this case I felt I really needed to tell someone. My experience with Norton was extremely aggravating and terrible. Buyer beware.

half the cost of a new PC and I have not seen much improvement at all. My request for service started on July 14th, 2013. Things that Norton needs to improve on is... When your associates, namely Jen asked for a convenient time to call and check on the service that had been provided the night before, so I told her 11:15 PM Denver time on Monday and I recieved a call at 3:15 AM. I work two jobs, one full-time and one part-time, at 3 AM I am sleeping. Katherine set up a follow-up call for Saturday, July 20th at 1 pm. I did not receive the call until Sunday, July 21st at 3 pm.

I had a subscription to PC Tools internet security and Norton took that program over from PC Tools. They offered me to go over to their internet security while my subscription ran out along with a reduction cut on renewal charges. Every thing went good except for a nag that kept popping up, that it was trying to renew subscription and the (old payment options were not working). A few years back I had antivirus programs and Norton 360 which I didn't like. I also wanted to make sure I received renewal discount they offered me at expiration of old PC Tools subscription.

I upgraded my subscription to Norton's to Norton 360. I installed it on both my Gateway desktops and my HP laptop. My first computer to crash was the HP laptop. Ran HP diagnostic on it and it reported as a bad hard drive. The Bios hard disk check confirmed it. After about 3 tries, I got the recovery CD to take and I was able to reformat and run the Windows 7 reload. The second computer to go was my wife's Gateway desktop. It showed the same problem...bad hard drive. Windows XP would not load. Had to go a full reload of Windows XP. Had some problems getting it to load. The third computer to go was my Gateway desktop. Windows got so slow that using the computer was almost impossible. Then the machine restarted and Windows XP would not load. Ran the recovery from the CD and was able to salvage my data files.

In May I renewed my subscription. The same day my computer died. I am not sure if that was related or not. When I purchased a new computer, I tried to reinstall the program. I had a problem and called tech support. They were not helpful and I called my credit card company to dispute the charge since I was unable to use what I purchased on my new computer. I was unable to get a refund as the charge was legitimate. I called tech support again and this time was able to reinstall it on the new computer. I wish this was the end of the story. Last week I got an email telling me that my automatic renewal was not in effect. I had just paid for a year's service so I ignored the email. Then I noticed that I had no virus protection. I called Norton and they said the credit card company did a chargeback. I paid for the renewal again.

Normally we buy regular Anti Virus for our computers. My personal computers start getting a lot of pop ups. I called the Norton. I was told that Norton covers only Virus which make sense. I was convinced for Faster Computer (which I don't care) and Removal of Pop Ups. I bargained from $ 129.00 to $ 69.00. With agent I was speaking took 2-3 hours. Computer expert hardly spend 3-5 minutes. Next day same problem. Life is very busy so I was not able to call again till 2-3 weeks. Spending again 2-3 hours with different person (in Philippines), 40% problem was solved but after 2 weeks again same pop ups start coming. I called again and I was told our warranty covers for only 7 days. That is good fraud or cheating. I wonder if a renowned company react like that then how other small can behave? PLEASE DON'T USE NORTON ANY ON LINE SERVICES.

I already had Norton 360 installed on my PC and was infected with a virus named rikvm_38f51d56.sys. I called in and they told me it would cost $279.00 to fix it. I stated why should I have to pay while their product didn't cover or protect me! Keep in mind this wasn't a trial subscription! I got them down to $179.99 and they said that it gave me up to a year to get this fixed. That was in April of 2013 and now it’s June 2013 and it still isn't fixed! I keep trying to call back and get someone from the US to help as their reps are hard to understand. And when I tell them that it is my right to speak with someone from the US, a guy who claims to be Austin gets on the phone, his English isn't much better! This is ridiculous!!!

I do computer service and have installed/sold hundreds of Norton products over the last few years. I could sell and install any product or just install one of the freebies and charge for the time. I choose Norton Antivirus because it has consistently been the top-rated product in most of the major reviews over the past few years. You do have to be careful about automatic renewals. It is usually much less expensive to manually renew by purchasing a new product key and manually entering it than just clicking the renew button.

I have been a loyal Norton customer for a few years. Norton antivirus service is getting worse. And when I called to get help, first thing I'm asked for is to give them permission to take control of my computer. What they do is get in your personal files to get access to your password. I repeated myself to this person to get out of my personal files and to let me gain access to my computer, and he refused. I had to hang up and manually shut off my computer. Other times, I would get someone trying sell me other type of (PC clean up) for $ 400. I've called all the numbers that pop up for Norton and I cannot get a hold of a representative here in the USA. Nothing makes me more angry than that.

I have never been so disappointed in Norton Internet Security before. I kept buying it in the last few years, never had any problems before with it until now. First, it was suspicious that an internal error kept popping up randomly; it was classified: "Error 8504,104". I did complain a few times to the customer service, but they were not able to solve this problem - perhaps they did not want to. In the end, I have realized that this error mainly comes up when I use my laptop i.e. at local authorities and since they are normally well protected with firewall, etc., Norton cannot get through on it, or shall I say break in?

I thought I was getting Tech Support from Microsoft to install an office product onto my new computer. The site's address was Microsoftfixitnow.us. I foolishly allowed the guy control of my computer. At one point, he put me on hold to "talk to a supervisor" for several minutes. When I tried to access the box to disconnect his control, he did not allow me to. I repeatedly asked him to stop and allow me to control my computer and he kept stalling and refused. Surprise! Afterwards what was on my computer was Norton and Windows Defender was completely turned off. I am still in the process of changing my password but I refuse to use Norton to do a scan. I keep getting a box saying I have their free 30-day subscription and there is no link to refuse the offer. I now have a Norton app and it's listed in my system software. This is a company to stay far, far away from.

It is no surprise to find that Norton and McAfee are now one company. Both put a virus in your computer that interrupts you enjoyment of your product - and I wouldn't be surprised if it isn't spying too. But at least with McAfee, I bought the product. With Norton, they just violated my computer without my involvement. Now they won't go. Norton is so arrogant that the "I don't want to buy your lousy product button" doesn't get rid of the product prompt but has the arrogance of telling me I must buy it for my own good. This is theft! Is there anything to be done? If this isn't, there should be a law against it because there is no difference between this and other forms of piracy.

I recently purchased a new computer for my husband at Best Buy. I mentioned that I already have a Norton 360 account and can install on three computers and have it only on the one we had owned up to then. When he got set up on the computer, he noticed there was a free 30-day trial of Norton so we did not have to rush to get the 360 installed. Great news!

After being double billed for annual renewals, we agreed to having the amount credited to our account which is 400+ days service prepaid. I got a new computer and wanted to transfer the service to include the new machine. I called the tech number I found on the Norton web page and called. Yes, the call wound up in the Philippines with a tech that was very hard to understand. 30 minutes after giving him control of my machine, he wanted to argue about how many mistakes already existed on my new machine. If I would pay them $180, they would "fix" my machine so they could install my existing Norton program. They wanted to argue with me and claimed that unless they fixed my machine first, they couldn't install Norton! This was the second time I encountered this scam on their web site. I still have 400+ days prepaid service and they refuse to send a refund.

As of April 14 my contract was up and as we know we aren't at that date yet. My contract with them was for one year and maybe I would not be looking for another virus protection program, but after their actions, I am. I feel you have to trust the person who has your card to do all the right things. Well, seventeen days before my contract is up, they took $83.00 out of my account. When you sign a contract for one year and you have info on the bottom of your screen to let you know it's time if you choose to go with them again, well, Norton, now I'm not... I called them and that wasn't nice for them and they said they would reverse the charges, so off to my bank I went to check my options. Of course all the hassles of canceling my cards now stopped them. If the money isn't back in my account, I will fill out the paperwork and go to the police. We will see...

In March 2013, I made the mistake of calling Norton Technical Support to assist with a problem. After explaining my situation, I was asked, “Do you want the $100 service or the $159 service?” I had no idea what the difference was, but I was foolish and elected to give Norton my credit card number for $100 service for remote support. After Norton charged my card, I was then placed on hold while waiting for a "tech person" to pick up the phone. No one ever picked up the phone. After some time, since I had to go to work, I had to hang up the phone. My card was charged, but I did not receive any service.

I just want to update the info on my previous complaint. After careful review, the Symantec rep named Paul that handled my "case" called me back to let me know that I had purchased Norton 360 on December 30, 2012 yet the rebate ended on December 22, 2013. Now, Paul from Symantec said they still would send me a rebate for $20 and offered to also give me an extra 90 added to my Norton 360 to extend my expiration date in order to make up for the ordeal I have had to go through. I accepted the offer, and he walked me through the process and did extend the expiration date on the Norton 360 by 90 days as promised.

Early in February of this year, I was having registry problems on my computer. I was assured that Norton technicians could fix all my problems if I had them run a VSS Bundle for $139. On February 6, 2013, one of your vendors did that for me (case # **). I was told that I did not have a virus on my system and it was all fixed. It was good as new. At that time, I also renewed my Norton Internet Security ($75) and also had them install your Utilities package ($29.95). Since that time in within the last ten days, I am receiving this error on my desktop: Windows 7, Build 7601; this copy of Windows is not genuine. I am also receiving an Error Code: 0x800736b1. This code is blocking all of my JPEG files.

Symantec Norton antivirus has been my preferred antivirus software for well over a decade. It was the first company that offered such an antivirus product back in the day. But since those days of old, many other antivirus companies have developed. Hence, Symantec now has lots and lots of competition for my money. Last year 2012, after having purchased my Norton product, I submitted the required doodads as part of my rebate request for $20 in a Visa card. But instead, I did not get it and had to make several calls to the so-called customer service line. After much disappointment, they came through and issued me my $20 Visa card. This year I said to myself, "Will I go to another antivirus product or use good old Norton again?" Well I chose the latter and now I regret I did.

In June 2012, my desktop computer crashed. I had Norton on it. (I used to use McAfee but I started having way too many problems with it.) I bought a new laptop at Best Buy which installed my Norton Security software. Ever since then, almost every other month, I've received "Renew now or lose security." I've tried to contact Norton to complain and tell them I had a subscription that was lost on my defunct computer, but there is no way to contact them that gets me anywhere. With so many renewal emails, it becomes so confusing as to when I really need to renew. I've had no problems but this constant emailing has made me rethink renewing at all.

When I was not able to bring up Norton, I proceeded to use the phone for support. After telling me I had been hacked (Trojan), he proceeded to cancel an already existing subscription with a new one. The 2012 subscription he told me had expired (without any notice to me), and that is why I was able to be hacked. The subscription started on July 6, 2012 to August 6, 2013. I was charged $21.62 for the new subscription that was due to expire the same time the old one was - August 6, 2013. That did not make sense. This was on March 11, 2013 with four more months left on my yearly plan.

I have purchased Norton Antivirus in 2012 through credit card payment where Norton had all the details of the credit card. Recently, weeks back, I have received an intimation from Norton that there will an auto renewal of the antivirus package and if the customer do not want auto renewal, he should log on and turn off auto renewal. Based on these guidelines and as I have changed the system, where the need for Norton Antivirus was not required, several attempts were made by logging into Norton’s website, but the relevant page for auto turnoff never appeared.