Norton Reviews

I bought Norton 360 on 3/12/2011 and filled out a rebate form online for $20.00. But as of this date, I have not received the rebate. Now, you want me to renew my subscription which is due for renewal on 3/12/2012? I would like my rebate before I decide to renew my subscription. Thank you.

They hide their phone number and keep you on hold excessively, hoping you hang up. I was very upset that I had made a purchase and followed up to make sure there was no auto-renewal, which I was told there wouldn't be. I don't know why I was billed again this year. I don't even have them on my computer because the protection was awful. I had a friend, who removed 4 viruses from my computer, since the program didn't work. I spoke with a manager named Amrin, who was not helpful and would not even give me her employee id number. It's very sad that this company is still open.

I have renewed my subscription. But I keep getting pop-ups asking me to activate to get full service. I do not know the activation number. I have spent much time on a merry-go-round of sites trying to find someone to deal with my problem. Now please, deal with it or refund my money. I am 83 and don't need this hassle. I prefer to enjoy my remaining years.

I bought a Norton Antivirus from Office Depot for $60 with a $30 rebate. I submitted all of the required documents including the original UPC label and waited. This was submitted July 19 and today is August 30, so they were given ample time to fulfill the request. After just checking my rebate status, it says "invalid - missing UPC label". Then I was asked to submit the original. I thought, "Oh boy, they have me going in circles" and tried to find a phone number to contact support, but did not find on to reach a live person. So I chatted with an agent by the name of Velis where he asked me if I had a copy of the UPC label. I told him I did not and he said he would go ahead and process this order anyway. The new wait time to actually receive the card is 4-6 weeks. Let's hope it actually comes in the mail.

A symantec stub appeared, uninvited, on my monitor and list of programs. Like the virus it is, it has lodged itself more deeply on my computer than I know how to access. I have deleted it many times, in several ways, but it keeps reappearing, keeps reopening the screen to buy their product. I would NEVER use Norton; I only want to get rid of their invasive software.

I bought a new Norton 360 after mine expired. When I uninstall Norton, it removes hardware from my disk drive. So then, I can't install a new one or play a DVD/CD. The driver does not show up on my computer anymore. I reinstalled the old Norton and the driver is back. Norton wants me to pay them 40.00 to get on my computer and fix it.

A refund of a 2011 subscription, after automatic renewal, was never received after cancellation of the 360 product. I called a few days after my bank account was drafted and was told it would take 3-4 business days to process. After reviewing my account this week, this had not taken place. I called Symantec and their customer service representative kept me on the phone at lengths, even though I was able to provide proof of phone call, e-mail, and bank charge. One hour later, she tells me her case manager will only repeat what she said, "Symantec cannot refund the amount because it has now been over 60 days, regardless of e-mails, phone calls made one week after bank charge". I canceled my subscription to their internet security product yesterday and the customer service representative tells me my bank will be refunded in 2-3 business days; and she did not give me a confirmation number. She asked for my credit card number in order for it to be processed.

I went to renew my subscription. They charged my credit card for $204.77 but would not download antivirus software. I did not get what I paid for and had to buy MacAfee software for my computer.

I received an email recently with regards to renewing the Norton Antivirus. I no longer have Norton and had switched to McAfee; I deleted the program off of my computer March of 2010 due to the program not working with my service provider. Anyhow, the email had my credit card information and I contacted them and they stated I was on a recurring yearly charge which prompted me to inquire if they had charged me last year, they did. When I asked why I wasn't notified they stated they sent an email. I never received such an email and I don't believe a non response is an admission of acceptance.

I sent in two (2) rebates both for $20. I only received one (1) rebate card and was told I was missing the proof of purchase for rebate number two. I sent both rebates in the envelope. There is only one (1) proof of purchase on the box, so how can I get both rebates as advertised?

I never received both the $20 and $30 rebates that they promised. Online, it showed that I used the $20 rebate, but not the $30 one. The online customer support argued that all was spent even though it clearly showed only the $20 was spent. They ripped me off $30. I will never trust Symantec again. This caused me stress and financial loss.

I submitted my $50 rebate on 2/22/11. I received an e-mail confirmation that they received it on 3/2/11. It said should be between 6-8 weeks. I gave them 10 weeks before checking. I then see the status online is invalid. I chat with Tatiana and she tells me that they never received the UPC label (**). I always make a copy of everything that I send to them! Live and learn. She just said that because they value my business (cough, cough) if I would give her the UPC numbers, she will send me a card out in 4-6 weeks. What is next? I had the same problem with Sprint a few years ago. I sent everything in, they didn't receive it. I called and they said to fax it in, they didn't receive that either. Could it be the same fulfillment company?

I submitted a rebate for Norton Anti-virus, after a lengthy time I received two Visa Prepaid cards ($20 each) for my rebate. I tried to use these a couple of times in the store including Fry's where I made the purchase that earned me the rebates and was not able to get them to work. Since they did not expire until March 2011, I set them aside until January 2011 and tried them again. Again they didn't work so I went online to check my balance but I found out the balance was down to $8 because I had been charged a $3 maintenance fee the past four months. This was not made anywhere near obvious in the paperwork provided with the cards. It's in the fine print of the terms and conditions. This form of rebate is yet another part of the bait-and-switch marketing scheme.

Up until today's date, we still have not received the refund. We have spent around 50-60 minutes a time trying to get through to the company and keep getting put on hold or told not to worry and that the cheque is on its way.

The company offered two rebates at $30 each. I followed the instructions exactly and both rebates were denied. They charged my credit card for automatic renewal and refused to answer the phone when I called to ask to have credit applied since I bought another one of their products. I am dealing with credit card company and rebate refusal.

I kept getting Norton's popups stating that I needed to renew my security with them. I started this morning with them at 7:30 am and was on the computer trying to get renewed after they took my money and all I got was do this, do that and on and on.

For 5 years, I have been charged for a Norton Antivirus program that I have never had. I have changed my credit card number twice and they still found a way to charge me! Probably in 2006, she and I don't remember exactly, I used my credit card to renew a friend's Norton Antivirus program for one year. Then in 2007, 2008, 2009, and 2010, a Symantec or Norton Annual Renewal has mysteriously appeared on my credit card statements each October. In the past, when I've called, they could not find my profile under my email address so they said they could not disable the automatic renewal. At one point, they gave me an email of a man in India who could help me. I never heard from him.

I purchased a Norton Internet Security 6037598, Rbt 2010-3 user. Symantec PC CD-Rom 20043727, UPC: 037648852418, Invoice #13870822, dated 08/22/2010. I was asked to fill-in and mail all invoices etc. to the Rebate Center within 30 days and I did. The rebate amounts were $20 & $25. I received $20 and I'm still awaiting for the balance $ 25.

I had a message come on my computer screen that said I had a virus and I needed to run a scan for AntiVirus 2010. There was a symbol that looked like Microsoft next to the Antivirus 2010. I could do nothing with my computer. A screen with the Antivirus 2010 kept coming on. It was running a scan and showing that I had a virus on everything in my computer, all Trojans. Then they wanted me to click on the box "FIX" which took me to another screen to purchase Antivirus 2010. The lowest price was $69.99 on up.

I ordered Norton Anti-virus over the internet. I paid them $59.99 through Paypal on 9/07/10. Reference number:**. I have never received the product and they keep popping up on my computer saying that I need to buy it. I can find no phone number to complain to them. I can find nothing online with which to complain to them. I am a retired lady of 70 years old and can't afford to just give them $59.99. What can I do?

I had $59.99 Norton renewal taken out of my checking account, I called them immediately when I saw it pending in my account got a hassle online because I used the chat to get someone online. Was told it was taken care of and 2 days later it cleared my account no refund. Got on the phone again this time for 2 hours and they gave me the run around telling me they couldn't find my account number.

Norton declared my rebate invalid due to receipt not showing the product name. Fry's receipt clearly lists the purchased product. I may have dodged this scam as I haven't even opened the package yet; and can return it. I will make one call to the Customer Service just to get the feel of the "Norton Experience."

I did the online PC check and with Norton and they said I had 44 threats. I paid them $99.99 to fix this threat and they fixed 45 files, which I believe was the reason why I had a Windows file corrupted. I was advised to reinstall Windows so I need to back up files. The representative did not know how to do it and stated a supervisor would call me back. I gave him time to call back, but was not called up to this time. I am still trying to get assistance with restoring files to my computer.

About 4 years ago, I bought a CD from Norton. They saved my credit card number. Now, every year, they charge $60 to update a computer that I don't even have. I tried calling customer service, but I just got put on hold for over an hour every time. I tried e-mail, but I got a response that they were out on sick leave.

I am out $69.99 plus shipping tax, not including the cost of the drive that I was going to use. I bought Ghost 14 and Vista. Vista had a problem that MS was not able to fix without me reinstalling my OS and programs. Or, I could upgrade to 7 which fixed the problem. My plan was to backup to an external drive. Because of the 7 upgrade, I had to wait to purchase the drive. Today I purchased my drive to find out that the copy I purchased that works with Vista will not work on my machine. Please tell me that is not so. I just cannot buy another program at this time and am not happy. Do you have any suggestions before I have to chunk more money into the trash? It is not right that you do not have an upgrade path for Ghost 14.0!

I purchased A Norton Antivirus and Norton Utilities for a huge price but it had a huge rebate. I filled out, cut out, checked and double check to make sure I had everything that the wanted, and my first born child, mailed in a timely fashion, only to be told I did not have all the things that they asked for and that the store I purchased it at was not a valid place to purchase it.

Like others have listed, I purchased a Norton product online last year and to my surprise this year, without my authorization, I am being charged a renewal fee of $72. The funny thing is my credit card number changed in between my first charge and this charge. I will never buy a Norton product again and I will spread the word on Facebook (everyone should be doing this) to hundreds of other people, letting them know that Norton is a corrupt company. I talked to the bank and they said I can refute the payment and get a refund from the bank.

I just want everyone to know how fraudulent the rebate center is over at Symantec's Norton Antivirus 2010 Security. I followed all time lines and directions, copied each item before mailing in for my $30 rebate. I waited and waited; then I called and was on hold for over an hour to speak to customer (non) service. They informed me of their "generic" missing UPC code. I told them I would resubmit it. Then they said they found it, but my registered receipt from Office Depot didn’t spell out the product.

My computer began to fail slowly. We got a new anti-virus because my computer claimed there was no protection. No improvement in performance, in fact, it only lost more abilities. Finally, I contacted a computer repair company. We shared that we attempted to remove the Norton program without any success. After the scanning he performed,I was advised the only cause to my computer breakdown was the Norton program. It became a virus refusing to allow a new program. The IT claimed that only he could remove the program because he had the necessary tool. Thus, as a consumer I had to pay for a service when I should have been able to remove the Norton program from my computer.

On July 7th 2008, I made a purchase for a two-year agreement for Norton 360 2.0. The total amount of $69.98 was deducted from my debit card online.

Rebate was rejected due to no previous proof of ownership. Looks like multiple complaints about it. Happens every year, so I know what to do to get my $50. Resolved by directly calling customer service. Don't waste time with remailing information or chat. Unfortunately I like the SW.

I paid $39.99 to download Norton Anti-virus. The program would not download and I contacted customer service for Symantec. I was routed overseas and a man named Mohammed stated he could download the program from his end (he had access into my computer to do so). 2 hours later, this man still could not download the software and each time I asked him what the problem was, he could not answer me and was totally confused. He then told me he could not do the download property and I needed to contact my computer's host server.

Norton antivirus was installed in my computer on Oct. 28, 2009. On March 25, 2010, the live update stopped working and could not retrieve definition files to protect my computer from a virus. I called and spoke to 7 techs, 4 supervisors and 9 engineers, to have them remotely go on my computer to find the problem for 3 weeks. As of April 17, 2010, every person from Norton failed to find a fix for their product. I was told the issue was sent to the research dept on April 4, 2010. I called every day to check on the status, I was told it is being looked into.

I purchased Norton Internet Security on Nov. 1, 2009 from Fry's Electronics. There was a $25 competitive upgrade rebate and $45 product rebate. The $25 rebate I received. For the $45 rebate, I was told that I was missing information which is odd since I needed to submit less information for the $45 rebate than for the $25 rebate I received. Norton refused to honor my $45 rebate. I contacted Symantec on February 10 and received instructions from Leo to mail in a copy of my receipt, name and tracking # to their rebate center. I mailed everything in, clearly labeled mid February. After no change, I reached out to them again on March 3 and again, received the same set of instructions.

I paid cold hard cash for the protection Norton claims they can provide.

On 3/14/10 at approximately 4:30 pm while on Internet Explorer, Norton 360 software allowed a low level threat to change two files on my computer without notifying me. This file was done by a file named kgsi.exe which no information can be found on the internet for but that the Norton technician has since identified as malware and would be willing to charge me at least $99.99 to remove what their software allowed to infect my computer. I went through hours with technicians with Norton and in control of my computer and all they say is "we cannot stop viruses from infecting computers, we only supply software to try and prevent them from doing so".

I was attempting to download a version of Norton 360 onto my desktop. I had previously used up my trial version on my laptop and purchased the Norton product. The product was available to put on up to three computers. When I went to install it on my desktop, I could not decide exactly how to find the correct way to download the product so I contacted your customer service by chat. The man I talked to on the chat said he would install if for me and so I let him take control of my computer.

Norton slammed me with a $114.99 charge for a renewal fee on SW I stopped using last year. There was no notice, no renewal offer. They just used the card info from 2008 and charged it. I've engaged with their remote support via a chat three times in the last two weeks to first have them reverse the charge before it moved from pending to an actual debit, then to have them refund my account once it moved from pending to an actual charge.

I have been trying to receive a refund for a product for 3 weeks. I still have not received the refund. I went through their process for receiving a refund once. Now they tell me I have to do it again. The amount in question is $69.99. Their hold time is totally unacceptable. Their customer service reps can be rude. This is a totally frustrating company to try and work with and unless you own one of their products, you don't even have a number to call! I suggest that anyone wanting a Symantec/Norton product, buy it retail! Don't even attempt to purchase it online!

Had Norton Antivirus 2009, it expired so I purchased 201 loaded and activated it about 3 months ago.It did not load properly and I caught a virus. So all this time Norton 2010 was not functioning he said 2009 was still on my computer. Because of all this I caught a virus. All the technical persons were aware of this as they had to remotely fix my computer which they charged me $99.00. The last tech said I still had 2009 on my PC I said how is that it expired. He said not to worry he would upgrade my PC.

On March 1, 2010, I received my credit card bill that had a $76.46 Norton renewal charge and also listed a telephone number 877-294-5265. I called my credit card company to dispute this charge and asked them how Symantec-Norton had my credit card number since I changed it in January 2009. Their response was that they would dispute the charge and investigate the incident. They assured me that they do not give out credit card numbers unless authorized by the card holder.

I received an email stating that my Norton was expiring and they would auto charge my credit card on file (which I did not know they had). I do not have Norton any longer and don't have the computer it was on to get serial numbers needed to remove online. I have held over 1:10 twice and cannot get a person. I will call my credit card company on the 7th of March and deny, but I can't believe they just charge without permission or a way to get in touch with them.

I am having a problem with Norton refund me $139.99 to my credit card. They never fixed the problem in my computer. Their customer service is very poor on helping their customers. Economic damage in result.

Norton does not honor their rebates! I purchased Symantec Norton 360 at Fry's. They offered two rebates, a $25 upgrade rebate and a $35 product rebate. After carefully following all the steps and making photocopies of all information submitted, I was sent the $25 upgrade rebate but not the $35 product rebate. I called the "help" number listed on the rebate but unfortunately it consisted of a long series of numeric "options", none of which led to either a "real person" or an answer to my concern. I attempted to contact Symantec through their "new chat service" and conversed with "Samuel". Samuel stated that the rebate must have been "misdirected" or "lost in the mail. " When I asked to communicate with his supervisor, Samuel ended the chat session.

This company charged my credit card without authorization. They billed me for Norton 360 and Norton antivirus. The only internet protection I ordered was Norton Virus protection. They charged my credit card twice for this service. I don't want to deal with this company anymore. They are thieves! I have been charged $79.00 for Norton 360 and then another 34.99 for Norton antivirus, which I already purchased for 59.99!

I have bought Norton 360 subscription for 2 years (C$139), but it's still on its 3rd month going on and I am encountering a problem and as a result my system is infected with virus against the big claims of Norton that your system is fully protected. When I ask them for help, they ask for more money which is not right on my part as I’ve already paid too much to keep my system safe.

I am so tired of spending hours on the phone with people I can't even understand, just to get nowhere except where I started from. I still have the same virus. All this fun and excitement cost me $139.99! As soon as I can get my main PC up and running, I am going to uninstall Norton and use Avast. I'm doing that right now with this laptop. I am very disappointed with Norton/Symantec, but I've had problems with their virus removal procedures in the past. I'm over it.

Symantec/Norton has a user account management process with a huge loophole that exposes personal information! I don't know if I have been affected yet or others have been, but this applies to millions of user accounts. I cannot get into more details here obviously. I am so shocked that such a big company would have such a lousy process and security, especially when their products are to do with security!

My computer has a virus called "card.exe". I cannot remove it, and my Norton 360 does not recognize it as a virus. I contacted tech support in the form of a Chat technician. I explained my issue and requested assistance. As I am a Norton subscriber for many years, I expected free assistance to resolve a problem that should have been prevented by Norton in the first place. Instead of real help, the technician told me that I should go to Norton's virus diagnosis and removal Web site and get their "fee-based assistance". I told the tech that I paid for Norton to identify and remove such viruses every time I renew my subscription, and they owe it to me to take care of this one they let slip through. The tech could offer no more help than that, so I told the tech that I was going to complain to an Internet forum, and terminated the chat session. My computer has severe performance degradation as a result of this virus. My Norton 360 did not detect and remove it as it should have, and now I am stuck with it until I can find someone to help me remove it.

Upgrade had errors, three different techs remoted into my PC to resolve issue but made it worse. Then they told me the issue must be Microsoft or HP so call the hardware or OS vendor for resolution. My application which is licensed until March 2010 has not worked since December and I am not protected from internet threats.

I had Norton Virus protection on my laptop and was infected by a Trojan virus and 2 malware viruses. How do I know this? Not because of Symantec's $99.99 virus removal service, but because of Best Buy's Geek Squad. I first contacted Norton who referred me to Symantec virus removal "specialist" for a $99.99 charge. I was told that these "specialists" were better than anyone I could get locally and that they would identify and remove the virus and if they could not, they promised to refund my money. The first time through remote control of my laptop, I was told that there was no virus and it had to be a hardware problem and that I needed to take my laptop back to where I purchased, which was Best Buy.

My laptop’s anti virus protector expired, so I paid $79.90 to (ontracksoftstore.com Riga)and sent 2 emails with no replies as the download would not work. I paid instantly by credit card. I since then went to McAfee and they have my home PC and laptop covered and working great for less money. I think it's bad companies take advantage of us and never return our complaints.

I bought Norton Antivirus 2010 at Fry's for $60 with a mail-in rebate for $50. I filled out the forms, photocopied them, attached the proof-of-purchase product code cut from the case, and sent it in. No response. Based on all the other complaints about Symantec rebates, I will not waste my time by pursuing this any further. But I will never again buy from Symantec.

Our computer has had Norton Internet Security for 1 year plus. Recently upgraded to 2010 version (spend another $60). The computer is to be protected against viruses and it gets infected by a virus that pops web pages. Support line told me that I have to spend $99 to $130 to remove this virus that this program was to prevent it getting on to the system.

I purchased Symantec Internet security (Norton) on the internet. They said it was $59.99 but they charged me $69.99. They charged me twice on my credit card. I never got the Norton security system downloaded and installed on my computer. I have called several times. Tonight was on the phone for three hours. I was transferred from one to another, they assured me that they were transferring me to the right department who could help me but I listened to strange music then was dropped or they just would never pick up and the music played for hours! They are always overly polite and apologetic but then hand you off.

I submitted a $50 rebate request for Norton Internet Security 2010 (bought at Fry's) and 2 weeks later, saw via their web link to my rebate tracking number that it had been denied due to invalid date, which was patently false. First, I filed a written complaint on their website. Next, I called Rachel (1-866-206-8800) at 7:40AM on 12-23-09 and told her I had a copy of all paperwork in front of me, that Symantec owed me this rebate now. She looked up my 9-digit tracking number (I told her I had received it on a rejection postcard) and she said "It was never properly entered into the system" and said that she finished entering it. She said I would receive the rebate check in 4-6 weeks. This may be true given that their web link to my tracking number now says the same thing. Moral of the story, follow the exact procedure that I did and your rebate should be on its way to you in 10 minutes. Good luck!

Approximately 365 days ago, my PC encountered a problem that ended up costing me $99.99 for a tech from Symantec/Norton to fix by remotely accessing my computer. It worked. It was great for almost exactly 365 days. 30 days from subscription renewal date and OMG, the same problem happens again. After calling 877-788-4877 (customer service), I’m informed that, again, I’ll need to pay $99.99 for a tech to again, remotely access my computer to fix it as I am not "computer savvy". At least that’s what the Norton rep told me. Oh yeah, and don’t get a local tech to do it because it "won’t be as good as if we do it". Coincidence, I don’t think so. Consequences: I’m afraid to use or connect my computer to the internet; unchangeable desktop and annoying pop-ups.

On Monday night, Nov. 23, 2009 at about 10PM, a Norton virus scan revealed a virus on my computer. The Norton virus tool was unable to eradicate the virus. I contacted Norton support via free chat. A technician advised me that I was entitled to a free upgrade to Norton 2010 and advised that 2010 could fix the virus problem. I allowed him to remotely install the 2010 product on my computer. Suddenly, the phone rings, the technician disappears, the chat ends and I'm talking to a Norton supervisor who informed me that in order to fix the virus that threatens my computer, I have to pay $139.99. The other option he offered me was to pay $199.99.

These jerks charged my Amex card $55 for annual renewal. I haven't had Norton for 3 years and this is the second time they did this. If you can find a way to get a human on the phone with this no good company, I would like to know how. Thank God Amex took care of the problem immediately. Thanks Amex, however they cannot stop this from happening in the future. I wonder how many millions they (Norton) make by ripping off folks who didn't catch it on their statement.

I paid for Norton Internet Security 2010 (NIS) and Norton Utilities (NU)v14 as a package through the Norton e-store. The download of NIS required a computer restart, which did not return me to the download page afterwards. And my online Norton account did not reflect the NU download I was due when I went searching for ways to continue the downloads. I also did not receive confirmation or activation code via email (and still do not have them, now 8 hours later).

I purchased the new Norton 2010 Internet Security which also contained the Norton Antivirus. Staples ran a special $79.99 with a $40 rebate. Since the rebate was being done through the web, I thought this must be easy. Boy was I wrong. I entered everything as needed, the rebate was accepted. I then get a post card in the mail 3 weeks later telling me that the rebate was rejected, with no reason given. I get back on the website and confirm this.

I went to the 3 call center support with no success. I told them their customer service is a joke. When do I get the product I paid for? Next week, a month, a year, ever? Even my request with the 3rd person at 1800 745 6054 did not respect my request to cancel my order and give me my money back.

My Norton Internet Security for up to three computers was automatically renewed in the spring of 2009 with a new expiration date of March 29, 2011. I downloaded it to two computers. Four months later, I began to have problems with my DSL. A computer technician I retained diagnosed the problem as the Norton software and replaced it with Viper. The problem disappeared. I then replaced one of the computers with a laptop that I use primarily for travel. I decided to use Norton Internet Security on it as I had 18 months left on my subscription. However, I could not access my account because my number was said to be invalid. That despite the fact that I have a written confirmation with that account number, the expiration date, and the coverage for 3 machines.

The rebate offer of $20 is a scam. They are obviously not paying the rebates. I intend to contact a very successful class action attorney for whom I used to work and turn this over to him. Quite obviously, there are thousands of individuals not getting these rebates. No one but the lawyers will make money on it, but it will stop the fraudulent practice by the company.

I had an issue with getting updates on my Premier Edition Norton 360. An analyst from Symantec installed an updated version and everything seemed normal. Norton began to bug me about registering the product even though I have an account key for the product. I contacted another analyst and he told me that the previous analyst gave me the wrong product and that he would install the correct one.

Hey Norton! How about a product that actually works! I am sick and tired of paying $69.87 for a security program that allows Trojan viruses to get on my PC. I am all so tired of paying for an additional program (spyware doctor) to catch the spyware and malware which Norton seems unable to catch. Next year, I will not be renewing Norton. Bye bye Norton. There are better programs out there. What are you being paid to leave a back door in your security programs or are you just fat and lazy?

I paid $69.99 for Norton NIS 2009. When I did get hit with a virus (NIS 2009 is supposed to prevent this), I called tech support. First, I went through 4 levels of techs. I could not understand a word they were saying. The first tech said he did not have a clue what the problem could be, so he hooked me up with another tech. He said that I probably had a virus. Probably? For the small fee of $139.99, Norton techs, with their superior knowledge, would clean up my machine and guarantee it for 7 days. I won't repeat what I told him, but he connected me to a "supervisor" who told me they would do it for the bargain price of $99.99. I told him I paid $69.95 for the software, and it didn't do what it was supposed to do.

Beth of Fort Myers, FL, you are not alone. I have sent mine with certified mail. They even denied certified mail in nice words, "Sir, we haven't got your mail." I will post on the internet my certified mailing number, so everybody could see and learn a lesson.

I have been trying to turn this outfit off for at least 2 years. There seems to be no way to get to them - period. They keep auto-renewing a subscription I cancelled three years ago. They seem to have my permission to access my Discover card account and annually bill that account for unwanted services, requiring an annual challenge to their charges with the Discover card. Selling unwanted products must be lucrative and I would think the Discover card people would want to add their weight to shutting Norton down. I know not about others, but I will destroy the card if this process continues. I am 80 years old and in poor health. This is a drain and could be dangerous to me. On any product sold on the net, there should be a plain and easily found method of cancellation.

I bought Norton 360 and it would never update. I emailed repeatedly about my product not working, and it took 8 months before I was finally able to get the darn thing to work (I took my computer and paid to have a computer expert fix the problem). Then, I emailed repeatedly (last count was over 50 times), and yet my subscription has not been extended (as the first customer service person said it would be). I have uninstalled and reinstalled as requested, and yet, my computer still tells me that my subscription is expired. I do not understand why Norton could not just extend my subscription on their end. The customer person (from India) emailed and asked for my phone number so they could talk to me. I gave it but, of course, never was called. I just get emails asking me to fill out a survey rating Norton on how "well" they did in fixing my problem.

I was ripped off by Norton Symantec for their trial version. They wanted another 59 bucks from advertised price and another 40 bucks to help install online when it stated it was free. I was on hold for two hours. After they got credit card info, finally they hung up!

I sent the paperwork for my rebates to Norton about an Internet Security software I purchased at Fry's. After checking with the tracking number, I found out from their website that both rebates have been denied due to invalid postmark and invalid purchase date. One of the rebates was for $20 and another for $50. This is a scam performed by a "security" company. What kind of peace of mind can they hope to archive with this fraudulent attitude toward their customers?

I mailed in rebate requests the day I purchased the Norton 360 3.0. I kept a copy of everything and mailed the two rebate requests in two different envelopes. They conveniently "never received" either request. I made copies and resubmitted everything. They are denying one of the requests stating Invalid Postmark Date Missing Email Confirmation &/or Original UPC or Invalid UPC number. Of course, when I called them, I was conveniently disconnected. I emailed them and explained that if the postmark date was invalid, it was because they "conveniently" lost the original request. This is their way to get out of the rebate. From now on, I will send it certified. It was a costly lesson. Obviously, they are a deceitful company. Buyer beware!

Don't do business with this company. They charged me twice and now refuses to refund my account. Norton is a fraudulent company with poor customer support. I'll be calling my attorney soon, if no resolution is found. Shame on you, Norton. It would also be nice to have support that you can understand against always going to India.

This company takes your money and then makes it impossible to get in touch with them. I feel like I have been ripped off in a major way. If you sell a product, you should have a phone number for customers to call.

I purchased Norton from Office Max. My complaint is that the software is recommended by Consumer Report, which I subscribed. The software has slowed my computer more than I can handle. Without any written notice or complaint to Norton, I received a notice that "is your connection slow? For $29.95 or so, we can help this". I feel they need to fix their software for these problems before selling it. Now, I will purchase another software product and delete Norton from my three home computers.

I have Norton 369 v2 in my computer and was sent an email from Symantec for a free upgrade to Norton 360 v3.0. After downloading the upgrade and rebooting my system, I was unable to access the internet. I called Symantec three times and was told to call back after I was able to connect to the internet. They would remotely access my computer and try to help. I took my computer to my local Geek Squad (30 miles away) and after they had run extensive diagnostics, charged me $75 and had my computer for several days, I was told that Norton had erected such a tight wall that my computer would not release its IP address to the internet, so the internet would not allow access to their system anonymously.

I have Norton account and a Symantec protection subscription already paid for, but my HP Total Care adviser keeps stating I don't have antivirus protection. What do I do? I have tried to contact my account and it wants to purchase more. I'm frustrated.

After I talked to Norton and dropped from my call, I followed up and resubmitted all my missing (it was not really missing) paperwork. 2-3 weeks later, I received a postcard for I was missing some requirements again. I called Norton and explained to them. They held me on the phone for about 30 minutes. I told them I can't wait any more. They said they are searching that I did not submit all the requirements. I told them I was missing only one paperwork, first time. If you did not receive that paperwork, how could you send me the postcard? The postcard proves that you have received something from me. My call was dropped again. Is there anywhere else I can complain Norton? I lost $50.

I bought Norton 360 last year and am having problem since April 09 to do Windows update, open browser internet, and lost internet connection. I called the tech support department, only to speak with people overseas/India who could not really understand my problem. They took control of my computer to download the Norton Removal Tool and restart. After the tool was downloaded, it restarts automatically. Now my computer problem is getting worse! I was transferred to virus removal department and they tried to tell me it wasn't Norton 360 software causing the problem but Microsoft. I have paid an unbelievable amount of money to try and fix it when it turns out it can't be fixed.

I purchased Norton 360 software after my computer got a virus that my Trend Micro software did not keep out. Several sources I checked said Norton 360 was the best anti-virus, etc. software. However, I was never able to activate Norton after it was installed by a professional. It expired before I could activate it. I was advised by a professional IT person to forget about trying to reinstall Norton because it was an energy hog and had actually caused that person's own computer to crash. When I had tried to contact Symantec for help with the apparently defective activation process (I followed the exact instructions but no activation), I discovered there is no phone number on their website - bad sign!

I had an icon that would keep popping up telling me it was time to renew my Norton Antivirus. I did not want to. Then, it froze my computer and I had to. Then right after loading, I got a virus. I called them. Mr. ** says, “Oh, so you want a refund.” I said yes and also a new computer. He gave me an 800 # to call, and I was on hold for 45 minutes. I’m still trying to get a hold of someone.

I purchased my Norton Antivirus at Fry's Electronics. There was a requirement to purchase a hardware and I bought a printer. Fry's printed me the rebate receipt to send with the other requirement. I sent all the requirements. For a number of months, I did not receive anything from them. I called them and asked them. They told me I was missing the original purchase receipt. Well why did Fry's make me a copy of the receipt then? They had no answer. After 15 minutes of talk, I asked to speak to a manager. I waited 3 minutes, then my call was dropped as was my $50 rebate.

This is an update to my contacting you earlier about the $20 rebate from Symantec - After being contacted by the customer service outsourced to India, nothing was resolved. Another rep. called back from India. Not sure why, 'cause he informed me he was technical service. HOWEVER, both reps were kind enough to apologize for my not having received the rebate, AND, both offered me a 6-month free extension for the anti-virus program. NOPE, I want the $20 promised ('cause I'm not really sure I'll be buying Norton again. AND, I'm a woman of principle, and want to stick to the principle that I was offered $20!) SO, I looked up Symantec's headquarters, and called this no.- (408) 517-8000, and eventually spoke to Andrew who, after asking what date I had purchased the software (Jan.27, and rebate was mailed sometime before Feb. 11 according to other rebate sent), he assured me that I would receive the rebate in 4 to 6 weeks. He did also give me another number that he said was in the good ol' USA- (866) 451-1357 to call if I didn't receive it. I hope this helps someone else out. Good luck!

I too received the reasons of invalid postmark date and missing purchase date on my rebate submission for the $20 upgrade. My purchase was made at Staples. The information said that rebate request was received 3/3. Funny, but the second rebate sent in was received in February. The other rebate submission for $30 from Staples (for purchasing the Norton Anti-Virus and Turbo Tax) is still being processed after being submitted 2/11.

Symantec auto-billed me $42.39 for my software subscription renewal without my authorization or my consent to join autopay.

This is 2nd year I purchased and sent in all requested documents for rebate for product,... and the 2nd year I didn't get the rebate, they just say items missing, but I took images of all forms and UPC codes, and yet no rebate. I will never ever get another stinkin' program from Norton. What a ripoff!!!

I had Symantec on 3 computers. Notice came up that computer was loaded with bad virus. Took it to my computer shop who are from the UK and they said Symantec was crap and took it off. They put on something called AVG. It was free besides. Haven't had any problems and have had it installed on all my computers. They too took it automatically out of my checking account and I was furious. Hope this helps someone.

I sent in my rebate forms after purchasing my Symantec software product from Fry's Electronics, 02-18-09. I received an e-mail saying I did not purchase the product during the correct rebate dates, when the copy of the receipt I sent in clearly shows I did purchase the product within the dates.

I purchased their Norton 360 2.0 version antivirus CD. I was charged twice on my bank statement, 69 dollars twice and when I try to install it, it says my product key is invalid.

Updated Norton online, paid with credit card. With 5 hours had a virus on computer. Over past 3 days my online bank account has been accessed. Security codes have been changed. Norton says they can fix the problem if I spend more money with them. I believe they are the problem.

Received email stating our rebate request was invalid because it was missing proof of purchase. I have kept copies of all material I sent to this company and have proof that I have complied with their requests to receive the rebate they advertise. Called Symantec @ 10:45AM Feb. 24, 09 and spoke with Vijay. I asked to speak with a supervisor and was put on hold. I spoke with the supervisor who gave me a number to call that was not set up to talk live and just restated what was stated before about not sending a valid submission.

Sent in for rebates with your product purchased and followed the rules exactly... However, 6 weeks later, get a notice that I did not send in the required proof of purchase. Retrieved info and resent in for the rebates... Received approximately 6 weeks later a skimpy rebate form for $40 not enclosed in an envelope whereby anyone could have cashed. I do feel sorry for a company that promotes a product used to protect a computer against problems but cannot send personal information/rebates in an enclosed envelope.

After upgrading my internet protection to a supposedly far superior product I ran a scan that said I had two Trojans. After contacting Norton, they recommended a downloadable tool to clean it out, I did. It did not, after getting into chat room 1st with Mohanapryia b for over an hour I was transferred to Sinchu for another hour plus who in turn turned me over to an expert Vivek for another hour who then told me I would have to be turned over to another type expert and the charge would be $99.99 to remove Trojans. To this I told I didn't think so. If you're thinking of Norton be wary.

I had problems with my PC so used system recovery and used my Norton for recovery purposes only. Disc provided with PC when purchased. After that I had problem. The first agent was very helpful then I got more problems and surrender. So was the agent. He didn't help in any way and as a result I've uninstalled the product and I'm now using AVG free.

Renew product online. Flash screen comes up and disappears so quickly that it cannot be read. States something to the effect of - This service includes automatic renewal - They give a form to opt out of renewal but it "cannot be processed at this time".

Downloaded Norton 360 onto my laptop totally shut down my computer - cannot log into the internet, computer running slowly. Send in an email notification of problems says someone will call me in 24 hours did not happen. Called the Corporate headquarters to speak to a senior company person was transfer to a technical site in India. Person unable to help me. Spend 1 hour a technical support person in India who was clueless. Laptop is damaged from this download, serious problems resulted. This software has issue, do a search, and see yet they still have this product on the market. My computer may be damaged, had to take it somewhere to be restored, still working on it. Cost & aggravation unbelievable!

I received an email from Symantec on Jan. 13, 2009 that they were going to automatically renew my subscription and charge my credit card. I went to Symantec's website and cancelled the automatic renew and got a confirmation #. I got another email from Symantec that they were going to renew my subscription. I went back to their site and cancelled the renewal and got confirmation # **. I also sent a letter to Symantec stating I do not want to renew my subscription. I got an email from Symantec on Jan. 16, 2009 that they renewed my subscription and charged my credit card $49.99. I called my credit card bank to tell them that this was not an authorized charge. She said, "We get these complaints daily. People are charged for products they never ordered, for products they don't want, for products that don't work and for cancelled subscriptions." I called Symantec at 877 294 5265 and described my experience, requested that Symantec refund the money. I got confirmation # **. So far, there is no refund. It appears to me that Norton Symantec is running a classic fraud and some attorney needs to file a class action against them.

I downloaded Norton 360 around 12/30/08. That day, I wasn't able to connect to the internet with my Verizon Wireless Broadband USB. I called Symantec tech support where they wanted my credit card and were going to charge me $3.50/minute to talk to me - no guarantee they would help. I told Mark that I didn't see why I should pay more money when it was their program that caused the problem. I said it was company policy. I asked to speak with a supervisor. He said there wasn't one there now. I asked for the supervisor to call me back - he said they don't do that, and I'd have to give my credit card number if I was going to speak more.

This was the second time I sent for a rebate. Lost 20 dollars. Never again. I triple-checked everything before I mailed it.

I have used Symantec/Norton computer products for over ten years on my home computer; products such as Anti-Virus, Systems Works, Norton Firewall and lastly, Norton Internet Security 2008. With all of these products, I was aware that updates to the program's "Virus Definitions" from Norton was for only the Service Period that I purchased it for (usually one year). I also generally purchased a "new" Norton security program on "approximately" a year's interval. For the many year's of using Norton products, when the Service Period was up, the updates ceased, but the program still functioned and protected the computer with its existing capabilities.

I have dealt w/ getting rebates before, so I know to log all of the transactions. By far this is the most frustrating group I have ever dealt with. I have done everything they have asked and still nothing. I have sent 1 original receipt packet, 2 copies of the receipts and 1 fax over the course of 4 months. I wonder how much money they make off of the unclaimed rebates that people give up on. They refuse to send me to anyone higher up then the Supervisor on duty. I WANT TO TALK TO HIS SUPERVISOR! I have spent hours of company time trying to get the rebate. It is only $50, but I am working on principal now. NO DAMAGE, JUST TIME LOST!

Although I'm aware that my Norton 360 subscription runs out on January 5, I was surprised when I received an email today, December 21, stating that they automatically renewed my subscription and deducted $79 from my checking account! I never asked for automatic renewal and when I contacted them, they told me it was for the safety of the customer. I have been using Norton for over 10 years for anti-virus and always renewed my subscriptions manually. I find this tactic both sneaky and comparable to stealing! The $79 deduction not only resulted in a $30 overdraft fee from my bank, but ruined my plans to spend my last $60 on a Christmas present for my husband! I am supposed to receive my funds back in 10 days but I can't understand why they can take the money so quickly, but can't return it as promptly. I need that money now! I intend to let everyone I know about this and urge all not to purchase Norton again!

I purchased Norton 2009 Security from Staples 11/08 with promise of 20-dollar rebate from Norton - submitted all material and told no UPC code even though I have a copy of my submission with UPC code. Also was to receive a 40-dollar rebate via Staples from Norton. Submitted online and told invalid b/c no receipt. I mailed the original receipt, email from Norton with tracking number requesting receipt, copy of receipt with UPC code attached and received yet another card from Norton saying rebate invalid but no reason. Called and was told once again they need a receipt - I asked what happened to the other two I sent and was told they never received at which point I asked, "So what did you receive since you sent a card stating invalid? Did the envelope just have my name in it?" - in which case how did they know to send me a card. So my recommendation is do not buy from Norton or Staples with the idea you are going to receive a rebate. I have had similar experience in the past with STAPLES and this will be my last purchase from both Staples and Norton.

Rebate not received after months of submitting/resubmitting/emails & phone calls to an automated system with no one to talk to. Was told through an email that they were probably lost in the mail.... TWICE?? Wow, I've NEVER had anything lost in the mail. Been very time consuming and frustrating. Pretty much not worth the work at this point. Will just steer clear of their product in the future, doesn't work anyway. Out the $45 rebate at this point and a few hours of my time.

I updated the Norton product and the salesman told me Norton 360 is a better product but for more money. OK. The product identity protection does not work and I have to look all the time I change the web page to push the fix button. I call, I wait for an hour and no connection with a representative. I chat with technician and the answer was I have Beta 8 and the Norton 360 does not work with Beta 8, so I have to call Microsoft to remove it.

I purchased a one-year update to my Norton AntiBot online in Sept. 2008. But it did not run because I didn't get an Activation Key from them that would allow it to run and it quit. I repurchased it thinking I could get the Key number, but it still did not get it and the software, which I paid $29.99 each for, a total of $59.98. I eventually got the key number and got it to run. But the first time it started up, it suggested that I needed to update the software, that mine was outdated and might not work correctly so I did update it but it quit running because I needed a new Activation Key number. I have been writing back and forth with them ever since and it will not run! I don't think there is a real person reading my e-mails there. Their e-mails do not make sense and are just full of links to Norton Help sites. I have tried all their fixes, including uninstalling and reinstalling the program. All I need is a new Activation Key, which I have explained over and over in many more e-mails but I can't get a response. They just don't answer at all any more. I am very angry about spending $60 for nothing and I want the Key number so it will run!

Completely fraudulent claims on ease of use. Trashes previous settings. Error message and recovery completely useless. Tech support clueless. Fraudulent charging of my credit card.

I paid $99.95 for virus removal. After 3 days the virus still had not been removed. The 3 day disaster included several phone calls from them with people I could not begin to understand given their heavy accent. It also included 8 or more different consultants working on the issue and 4 or 5 of those insisted the virus had been removed successfully and it had not. Then another would work on it and another. I finally insisted on a refund only to be told they would have someone to call from the customer relations department. I then tried to get someone to log on and use remote control as they had been doing all along to put my computer back the way it was, but could not get them to do that as they insisted that the customer relations would handle everything when they called. My computer now has the virus protection turned off as well as the add/remove function disabled. I am out $99.95 and helpless to do anything about it since I cannot understand anyone that calls.

I purchased a computer from Fry's Electronics in Oxnard that included a $50 rebate from Symantec Corporation for purchasing Norton 360 which I purchased and provided copies of receipts to Symantec Corporation. After sending three letters to Symantec with copies of the rebate form, copy of Norton 360 receipt, and UPC code I was rejected for the $50 rebate. My first letter was clearly within timeframe shown on rebate form. I have copies of the letters sent to them. I have also spoken with staff from Fry's in person about this matter. They do not understand why the $50 rebate was not paid.

This company got together with Fry's Electronics to offer a $50.00 rebate. You submit the proper paperwork, and rebate forms. Then you get a letter via e-mail, that the rebate is invalid. You resubmit the paperwork, then, it is valid. You get a postcard stating the rebate is invalid. I just sent another fax and e-mail to resubmit for the rebate. The product is Norton Security Software 2008. $50.00 is not a lot, but, I just want them to be honest.

Symantec has resorted to some very sneaky marketing. In December 2007, I bought the latest, full version of Symantec's Norton AntiVirus (2008), which included the standard 1-year subscription to updates. Everything has been fine and hanky-dory -- I schedule a full-system scan at least once a week and as far as I can tell, Norton has kept my computer safe and virus-free. However, last week, I received a message from Symantec that I was "entitled" to the latest upgrade of Norton AntiVirus 2009, and could download it from Symantec. There was no "fine print" that said anything about "this is a trial version" and "will require a new purchase". I had a little less than 3 months left on my current virus update subscription, but I decided to take them up on this "offer".

Below, you will find the actual email response that should help explain my problem. Basically, I sent a very carefully prepared set of documents to Symantec's rebate services in El Paso Texas. The documents were exactly as required with all of the proper attachments. I mailed the package Certified Mail, Return Receipt, and received the return receipt back. One of the rebates included in the package was confirmed and I have already received the compensation. The other separated, clearly marked set of documents representing the second rebate has mysteriously disappeared. I have called once and after that, emailed my request to send them copies of all related materials (see information attached below) in order to resolve the problem. I would be happy to provide copies of the rebate submission if necessary. Thank you in advance for a place to log a complaint. I will make one more attempt to call them to try to resolve this matter, but do not expect a positive result.

I have not used Symantec software for 2 years. This year they auto billed my credit card for 53.11. They requested information and I sent them all the documents they requested. Their excuse was didn't receive it. Couldn't open attachments, didn't receive fax. I even talked to a representative and they said they would give me full credit - never did. I have sent them many many many emails requesting action but none has been taken.

I had a problem with my Norton Antivirus software that I was unable to resolve on my own. Dealing with Norton's technical support group is a true nightmare. I went online and had to get in the help queue which at that time started me out at about #25. This queue moved slower than molasses but eventually after about a couple of hours I got to be #1 in the queue. The next thing I knew, I was #20. This went on for quite some time - I'd get down to being the next person to be helped only to watch my queue number rise. I phoned them while staying in the online queue.

In June an unauthorized amount of 54.09 was deducted from my checking account my Symantec for a product I have not had for at least three years. When I finally was able to talk to a real person, which took over half an hour, I was told that a refund check would arrive within three weeks. I have since June, spoken to Symantec a total of four times. Each time a new excuse is given as to why I have not received the refund, and that they assure me a new refund should arrive in now four to six weeks.

I was supposedly enrolled in their automatic renewal service and two weeks before my subscription was up Symantic withdrew from my account the renewal fee. I called as soon as I realized what they did and told them that I wanted a refund and to cancel my service with them. I was told it would take five to ten days to see the money back in my bank account and it has already been almost two months since I called them and still no sign of my money.

I am using Norton Antivirus for meny years. Lately when I do a full system scan, I have at least 10 entries telling cannot be removed from unsupported file. I do a full system scan, and there is no files found and solved or removed, exept cannot be removed from unsupported file.

We had Norton Antivirus that ran out over a year ago due to us not renewing it. Recently, there was a charge from Symantec for 'renewal' on our credit card. When we called, we were told this is normal and occurs when an update is necessary. Funny how it didn't occur over a year ago! In another words, Symantec made an unauthorized purchase. They did rebate us but had the worst excuse and never answered our questions.

I downloaded the free update for Norton's 360 2 it did not load properly so I had to contact tech support. I allowed them to remote into my computer and after an hour they fix the problem or so it seemed. When I went to my documents it was completly empty. I then notice info was missing from my desk top as well and all of my bookmarks were gone. I immediately called back they said there was nothing they could do it was not their responsibility their tech support people do not bother our personal files. I decided to do a search of my computer for 2008 documents and they all popped up in recently changed with a date of 8/1/08 at 7:12 PM which of course I was in my remote session.

Norton does not allow me to remove thier 4 X 6 inch advertisement from my screen.

their tech support "accidentally" cuts-off the chat when they no longer know how to deal with the problems. and then you have to start ALL OVER AGAIN. Their is no way to contact this company, no telephone numbers and no email, it just brings you irrelevant question and or irresponsive tech support.everything is so automated, there is no infortmation about how to contact actual customer service. time wasted, exposure to virus via internet, due to lack of service although paid for it. estimated economic damage product purchase $70.00 subscription $45.00 total $115.00.not including long distance charges.

Ordered Norton anti virus 2008 April 24-2008. When I received invoice (pasted) and saw that I was being charged for an extra two items as noted on invoice Antivirus 2008 I sent the following E-Mail and this is the reply (pasted) "Please cancel this order as when I tried to back out of the system could not get out and when I saw all the extras I was having to purchase I tried to cancel the order. I have NOT downloaded the program. Thank you in advance for your assistance. David"

Norton charged my credit card with $52.49 for annual renewal. I don't do business with Norton. Took there lousy product off of my computer over a year ago. Now I can't get to there site to complain about the charge. Based on others complaints, this may be never ending problem.

I just installed a wireless card and have not even installed my Norton Anti virus and this company infected my computer with virus and all sorts of debilitating intrusions and are offering to clean up and delete the virus for a fee. I could not even load my anti virus software. I feel this is a scam and I need your help. Please tell me what to do!

Automatic Annual renewal charge to my credit card even after I removed their software from my computer. Two renewal charges -2007 and 2008. I notice most recent charge and had it removed and then found charge for 2007. Customer support in India repeatedly cited their 60 day policy and refuse to credit my card. This is especially offensive because I removed Norton software from my computer because it was so intrusive. Furthermore, I had to buy special software to uninstall Norton because it refused to be uninstalled otherwise.

i restored my computer last month when it was rebooting norton 360 showed up i refused to allow it but it forced itsself in my pc i dont want it but it has a firewall running and it conflicts with my avg 8 security it will not go aw ay i want it out as it ismessing up my avg which i paid for /i cant get it out norton forced its way in in spite of my refusal to admit it

Questions: Why did Norton not block the viruses? Why demand $99.5 to do a job that is supposed to have been paid for when you buy Norton's software? How come a freeware can detect viruses not detected and not blocked by Norton? My opinion of Norton: incompetent, arrogant and greedy I am sure that a CLASS ACTION against Norton can be successful and would teach them a well deserved lesson

Symantec said my rebate was invalid because UPC was missing. The UPC was NOT missing. It was STAPLED! to the form. Their mailroom must have ripped it off and thrown it on the floor. Refusal to honor submissions happens REPEATEDLY with rebates. May 15, 2008 I called Symantec Customer Service. After the annoying press this or that, I was on hold from 9:56am-10:02. Voris said offer closed; nothing he can do. I asked to speak to his supervisor. On hold 10:03-10:17 Douglas wont honor; I asked for his supervisor. Hold 10:21-10:38 Christopher cant do anything about it because the offer is closed?

I had purchased a NAV 2007 on 8.8.2007 with 1 year subscription from M/s. Touch Data, But my subscription ended on February of 2008 i.e for 6 months only. When i consulted M/s. Touch data people they told they will inform symantec but till date i have no information regarding my problems.

I have Norton Antivirus installed on my computer. 3/29/2008 my computer was hijacked by a virus that Symantec missed. I called the support #. All I kept hearing from the off shore site was $99.95 if you want our help. Let me see your product did NOT do its job & now you want me to pay more money for help. Support knew I could not use the FREE help due to the virus damage & like a stuck recording they kept repeating $99.95. Sending a letter via fax to Corporate HQ's got me another $99.95 offer from off shore help. The product did NOT work and Symantec will NOT be held responsible!

I Have been using Norton Computer software products since 1992 and I was pleased with the results, obviously, but I finally resolved myself to the fact they have become non-user freidly. Four months ago I removed Norton from my system and purchased security software from another source. While checking my bank statements I noticed that Norton arbitrarily and without my knowledge, renewed the service and withdrew 49.99 from my bank account. I have spent an inordinately stupid amount of time trying to contact them so as to return my money, folks there is no one home, accept their computer and it has no common sense, God forbid it ever will... there is a new word in our vocabulary Merriam CORPORATERING integrity is vanishing from the corporate world!

Symantec's rebate department has again rejected another valid rebate of mine, as shown below. This is the fourth time their rebate department has done this to me in the past year. All of the required items were Stapled to the rebate form, of which I have a photocopy showing the staples. I can't explain how they could again have received my rebate form without the others.

We purchased our computer in the Fall of 2005 and immediately downloaded the Norton Antivirus software. We moved about 4 months later and did not set up our computer again until April of 2007. By then, our original software had expired. I downloaded the newest version and was told the download was successful. We tried several times to run a system scan but could not. Then, one day I noticed Norton had shut itself off.

I pay Norton Security/Symantec $69.99 a year to protect my computer from viruses and spy ware, yet a virus invaded my computer and wiped out everything I had! I spent my entire Saturday trying to get help from Norton/Symantec. When I reached the first agent, he/she refused to help me and directed me elsewhere. The agent told me that it would cost an ADDITIONAL $70.00 to check my computer for this virus. Exasperated, I asked the agent why the Norton Security did not protect my computer in the first place? His response was, that is not my problem.

I tried to download the product but kept getting an error report saying the file was corrupt. I followed all the instructions and it kept happening. I’ve tried to get a refund but the company won’t even contact me.

I bought an HP Pavilion in October 2006. Thirty days later the Norton Internet Security program was about to expire. I went to the Symantec web site and ordered the updated version at a cost of $69.99, plus $6.00 tax and $4.99 shipping. I promptly installed the program/software into my machine. Within the next couple of days I started noticing that my computer was not only slowing down, but some of the programs I rely on the most would no longer open.

I bought a Norton program to protect my computer from viruses. I bought it from Staples Office Products. A series of rebates were offered, such that if all rebates were given, the program would be free. With one of my rebates, I sent the wrong receipt; it was for a return of another Norton program that did not qualify. Weeks later, Norton's rebate company notified me of my mistake. I immediately found and mailed the correct receipt.

Bought a new sealed box of NIS 2007 and followed the instructions per Norton tech support and pamphlet that came with the software. The download showed it installed successfully then would display in the following box that there had been a problem and to download Norton uninstall tool and reload after re-boot. I tried to install three times doing the above instructions and came up with the same results.

My 2004 version of Norton Antivirus diagnosed a virus on my computer and recommended I upgrade the antivirus so that I could remove the threat. I paid for the 2007 upgrade and extended download service but I was unable to install the upgrade. First I had to uninstall the older version, then I was told there was a pending installation of other software. When these issues were solved the installation still would not progress farther than file extraction. Through the purchase confirmation email, I found a link for Technical Support Autofix which told me I had W32.Sober@mm on my PC.

I ordered the Anti-Virus for my computer because I kept getting the message from Norton to renew. I received an e-mail from Symantec saying they had received the $48.98, but I never got the service. Now I am getting popups, etc. Customer service was very rude.

Purchased Norton Anti-Virus for computer. Could not activate due to improper code. Three times contacted tech support and proven defective. Told to mail the CD to the above address and it would be 4 days turn around for new software. I have called back three times and keep getting told 4 more days. It has been over a month.

I had 2 rebates submitted to Symantec per the 'advertised special' with Turbo Tax...buy Turbo Tax, submit the other 2 rebates to Symantec and Norton is basically free. HAH! There were 2 rebates, one for $40 and one for $20, both requested the same UPC, I could only send in one, since the box only had one. I made a copy of the UPC with an explanation and sent the original on the other. They have called both of my rebate submissions invalid.

After purchasing Norton Internet Security, I completed and submitted the necessary paperwork to receive two separate $30 rebates. I purchased the software online through BestBuy.com and downloaded the program. Several weeks later I received a postcard stating that one of my rebate requests was invalid because it did not include a proof of purchase.

I sent in for my $20 rebate on the Norton AntiVirus 2005 software on September 14, 2004. When calling the Rebate Status Hotline at 1-866-206-8800 they indicate no record of receiving my paperwork. I have tried emailing Norton to no avail. I have also read about other people having problems getting rebates from Symantec.

I cannot stand Norton Antivirus ware. I paid for an upgraded subscription which is supposed to let me choose whether or not to block something. Norton takes over my options and totally ignores if I choose to permit something to go through. It continues to pop up where I am supposed to be able to choose whether or not to block or permit, but again, Norton wants to decide. I have attempted to contact the Norton people to no avail. I have written up a complaint to them and have not heard back. (Their software probably deleted it.) I cannot find a telephone number to call them.

I was promised a $30 USD Rebate, not $22.14 . I will be satified with a valid check for $7.86 USD.

I purchased Noron AntiVirus, Turbotax, and Quicken at Office Depot because of the 3 rebates offered from Symantec and Intuit. The only product I really needed was Norton Antivirus. 2 of my rebate submissions were denied and one was not even acknowledged.

Norton Antivirus no longer provides lifetime free updates. This came as a shock to me because I was used to the idea of lifetime updates with Norton. Now you get 90 days of free updates. Beyond that you must pay a subscription to get them. So why did I have to pay for the software in the first place if I must also pay an additional subscription to get proper use of the product?

I bought Norton Antivirus by downloading it from the Symantec Web site, then followed their instructions to get my rebate, but received a postcard a few weeks later telling me that I wouldn't get the rebate because I didn't include the original UPC code label from the package. There not being a package, of course, that was impossible.