McAfee Reviews

I like it because it's easy to use. Don't have to be a rocket scientist to set it up! And it also works! More than I can say to others I've used! Also I have friends that use it and they love it as well! So I highly recommend it to anyone who wants to stay safe on their phone, laptop or PC.

I never had any problems with their software. Always felt as if my computer is highly protected from spamming. Knowing that having their software gives me reassurance that I’m protected whenever I surf the internet.

In the years I have been dealing with McAfee I have had no problems. Their system have worked for me and it seems to catch any problems before they happen. It removes unwanted cookies on a regular time basis automatically.

This is great software and have had for many, many years. The cost was always doable as well. I will admit that a few months into the pandemic I didn’t renew it because they doubled the cost of it. Oh my what a mistake. I received countless. I mean hundreds of emails asking why I was going to renew it.. so now we have many and I will not be going back to them.

Tech support ask to get in my computer after downloading failed. They did do the Windows updates and my $1500 computer went back and stopped working and they said it’s not their fault. Now I am stuck and who’s going to pay for it!

If I could give negative 5 stars, it would still be too good for this. The agent was very rude, and unhelpful. It is a scam company. I paid for six months and left without even half a refund. I didn't care because I didn't want to be in this service any longer. I would not recommend to anyone. It is too much of a scam. The agents are rude, and don't have supervisors. They have no skill in answering peoples questions in professional way. If I had the time, I would sue the company. I won't renew or recommend.

I noticed that McAfee stole about $85.00 from my account. I didn't even know I had a McAfee account. I never received any bill statements. My bank card is new so I'm not even sure how they got my card number. If they don't give refund I will dispute with bank.

Purchased from McAfee website. 1/11/2021. There is a reason why there are so many videos teaching you how to uninstall McAfee. McAfee is money hungry. I've had nothing but problems with McAfee software. Just after downloading and purchasing, my system began running incredibly slow. So the McAfee website said if I added another product it would speed things up. I installed the new product and my system died. Nothing could or would move.

I purchased a beautiful new laptop and was immediately turned off by the amount of pop-ups preventing me from accessing everything!!! Firstly, I am a very calm individual. My vocabulary is clean and pure. However, I swore. many times at the sight of these ungodly pop-ups. Pls change this @Mcafee. :( I uninstalled so quick, and am still bombarded by mcafee notifications?? How and why is this allowed???? This is not a god-honouring antivirus program and I have since looked (and found) elsewhere. Good riddance this sucked really bad., lowkey. Would not recommend or even bring up in conversation with anyone else due to the distress that this software has caused me. I am now unwell. My therapist has heard about this. There are better free ones online btw. (@TotalAV) ;) xoxo thank you and be well.

I haven't used McAfee in 10 years and now I remember why. The first time I opened my phone this morning, I had 2 emails from McAfee - an "order confirmation" email, and a "request to reset a password", all received before I even woke up. I didn't place any orders or make any accounts, nor have I ever had a McAfee account on this email. I called them and they "refunded my order" but kept calling it "my order" or "my account". When I corrected them and said that I never made this account, somebody else used my identity to make it, I was told repeatedly that I "probably ordered it by mistake". It was beyond patronizing and actually shocking for a company that is supposedly a "leader" in identity theft protection to not take this seriously. I also cannot find a single place to file a complaint or even provide feedback. Never use this company!

McAfee has billed me two consecutive years for service I do not have. After numerous contacts with customer service, they can't find any account for me, yet the charges continue to show up on my credit card statement. The CS representative uses the phrase "is there anything else I can help you with?" after they acknowledge they can't find any reason for the billing but have not helped me clear it up in the first place. I always have to go through the dispute/resolution service on the card to stop the payment. It is unfathomable to me that this company can charge me over one hundred dollars annually, but can't find out how to stop it.

I am very disappointed with McAfee's customer service based on my following personal experience that is still not resolved. I highly recommend that someone within the McAfee Corporation review the customer service process that currently exists. I have been a long time customer of McAfee and am currently using their service. My issue - I have been working to resolve my overpayment situation with McAfee since 6-18-2020 (yes 2020). Due to the auto enrollment process and email notices of cancellation process, I was double billed for an extended period of time for the same service. On 6/18/2020 I was advised by customer service representative Emmanuel at 866-622-3911 that a supervisor would contact me - that never occurred.

I purchased a one year plan. This software is full of pop ups (not internet browser popups, but reminders and warning that cannot be turned off). Near the end of the 1 year plan I received an email saying my subscription would NOT auto renew because my payment details needed to be updated. Good, because I did not want to renew for another year.

I renew annually with McAfee because they have live technical support. The POPUPS are another category. If it were NOT for the CONSTANT POPUPS, they would deserve 5 gold stars. If everyone you did business with sent the constant ANNOYING USELESS messages like McAfee, you wouldn't have time to wipe.

After not being impressed with McAfee on my windows 10 PC I removed it as best I could via Microsoft program removal. While I believe it has been removed I continue to get during every PC session popup advertising at the bottom right of my PC screen. This is uninvited and I suspect it is a function of some McAfee code buried in the heart of my PC. I have spent hours attempting to contact them via email to no avail - I can't get any consumer oriented (vs corporate) support screens to come up from their endless advertising pages. So while I don't rate their applications of any value I rate their support as totally useless.

Installed MacAfee Total Protection on multiple devices and had no problems for 2 months (how convenient to be outside of the refund/trial period)... Started noticing that outgoing emails had an extra paragraph added to the top and contained odd characters... Before I had time to check it out I got a text from a client telling me that the email I sent was blank. It was then I noticed that ALL the emails I sent that morning (4 hours worth of work) were all BLANK... So not only did I send blank emails I no longer had a copy of what was originally in them... (So now I get to redo 4 hours of work... Hope I can remember all the details!). Apparently this is KNOWN ISSUE between MacAfee and Outlook Desktop! Unbelievable!

I called for the second time when I saw that I had been charged yet again for a membership with auto-renewal. The first time I called last year I was told that I had been canceled. This year, I saw that they charged me again. They did refund for this year, but they will not refund for not canceling my membership when I called and going ahead and charging me. I just want people to know that they must beware of this company. They make it hard to contact them, they make it hard to get the help you need when you can't get into your account to see what is going on. Finally, they will not give a refund without making it terribly hard to get them to pay attention and listen to you.

I renewed my McAfee security in December 2020 for two years. As it was a new laptop I used a new email address. I have received, up to 5 email a day to old email address, saying I am not covered. I telephoned yesterday and explained that I was fed up with receiving these messages. I was assured it would never happen again. Given a number **. Guess what. Today another 5 emails saying I was not covered and to renew immediately. They just don’t listen. I am now considering a refund. I feel this is harassment.

I bought Mcafee software (12 Month subscription) which I decided not to renew. Since that time, banners from Mcafee run across my pc screen everyday telling me to resubscribe that I have to manually close. I have tried to locate the file and remove but it is hidden. Clearly, Mcafee might be happy to protect my pc from other unwanted software attacks etc but is more than happy to build in to its download a file to attack my screen on a daily bases. Appalling behaviour from Mcafee.... I would never use them again.

I bought antivirus software online. When I tried to download it to my laptop it would not load. I contacted customer service and got no help from them at all. They gave me some number to write down but not nearly enough time to write it. I'll never buy their product again and demand a refund to the fee that will be charged to my credit card.

I have been locked out of my account and after 1 1/2 hours of being on the phone with various persons I still have no answer. They keep telling me my email address is wrong but twice within this time frame they emailed me at the address they say is wrong. How does that make sense? Now I just want out, I want a refund but you can't do that on website, you are to call another number where you will be put on hold and told you don't exist.

Like many others, I was surprised that McAfee took $127.94 from my credit card via their auto renewal scam. We have four children and six personal computers in the house. I do not have the time to keep track of them all. The $127.94 was taken for my oldest daughter's machine. This is a horrible practice and I am disappointed that they would do this, particularly during this time.

Signed up for service 11/2019 for 45.99. Just received a notification for an auto payment for 128.00!!!! Contacted their customer service and they said the service is renewed at the going rate. So, Consumer BEWARE of this McAfee Bait & Switch!

Got a laptop last year with free software. Then Mcafee decide to continue taking payments without my permission. I was never notified and the payment was took, 2 phone calls later to only get back a part refund. Had to raise as a fraud case with my bank. The software is no better than the standard anti virus software on windows 10, so save your money. The contact centre are useless, rude, and don’t stop talking you through their sales rubbish. They won’t listen and barely understand English.

So, when I got my brand new gaming computer, I got a free trial of McAfee. This trial lasted a month, and once it ended McAfee started putting hundreds of pop ups on my computer telling me to renew the product. I had gotten a better Anti-Virus (Norton) and didn't want McAfee anymore so I kept clicking 'Accept Risk' and 'Ok' to all of the pop ups. But yesterday one of these pop ups had only one option I could click: 'Buy Now'. the pop up covered the entire right hand side of my screen, and I had to restart my computer to get rid of it. Furthermore with McAfee, I found out they have been charging me ever since then even though I'm not actually receiving the Anti-Virus Software.

I bought a new computer this time last year. McAfee was installed on it automatically with the purchase. Not something I opted for but I decided to go with it. This morning I woke up to a charge of $128.39 to my bank account. They did now notify me of this renewal fee, "which they say they will do before making a renewal fee charge". I searched for a notification that a pending charge will be made in case I missed it. There isn't one!! Also, I can't make sense of my subscription. I have a computer and a smartphone on it... but when I go into my McAfee subscription it only shows one device, the computer, but when I go into my phone it is there. This is dodgy and confusing. I don't like it... AT ALL AND THIS MAKES ME NOT WANT TO DO BUSINESS WITH THIS COMPANY!!!

The Mcafee antivirus software was ok, however it was not user friendly in the least. I did not renew and found an unauthorized $127.19 charge to my account. They said I opted for that service. I didn’t.

Around March of 2020 my computer died. I had purchased a service contract with McAfee in December of 2019. In June of 2020 I purchased a new computer but did not find out until September of 2020 that McAfee's service was not compatible with my new computer. I asked for a refund for the unused portion of my service contract and was basically told to screw off. I have spoken with other people who have paid for services from McAfee and been told that this is very common from them. I would suggest nobody waste their money on any service from McAfee. You will not get the service you pay for.

I received an email about two months BEFORE my subscription was going to expire. I did NOT want to continue with their service. I went into my account and verified that "auto-billing" was turned OFF and yet I received a bill on my card this month for another year. When I called I was read a "script" which didn't address my concerns. After a couple minutes of being deflected and ignored, I hung up. I can not recommend this company based on their fraudulent billing practices.

Cancelled a subscription on mobile antivirus assuming that it was a done deal, but was charged again when the year was up and are refusing to give me credit back, they are just giving me the round around deal and never hearing back from the supervisor, will never do business with this company. Not trustworthy.

UPDATED 8/24/2020: I apologize that I complained about not receiving my refund $119.06 as McAfee put it on an account that is closed. They issued me a credit so will have to see how this works out as I not longer have that credit card.

I am not yet using it but I am already tired of this useless software. I just bought HP laptop and constantly getting annoying notifications with spam to install McAfee. I am just tired of that. And I don't know how to turn these notifications off. Sometimes I think to get rid of my HP laptop and replace it with another one just to stop this spam.

McAfee charged a credit card in July 2020 for their services that was not approved. Never once did I give them permission to charge my personal card. In this case, it is considered Fraud and they will answer for it... I guess some companies in CA think they can do what that please but better think again.

Purchased McAfee live safe ultimate protection 1 year subscription. Followed instructions to instill on computer. Kept getting notice to call customer service. Got customer service and said will help me install. After about 30 minutes they tell me I have to purchase something else for $99 before they can install. I paid $99 already for subscription. They said sorry can't help me. Beware of McAfee. They are like some auto dealers that advertise a car and never have it in the dealership. They have you buy a subscription and then tell you can't use unless you buy something else.

I purchased McAfee to prevent unwanted commercial intrusions on my PC, but once installed McAfee is the worst offender of e-mail spamming and on-screen intrusions. There are time consuming and complicated methods of preventing these intrusions, but with new release updates the old corrections are reversed and new corrections continue to become more difficult. McAfee should not claim to be in the business of protecting personal computers. Instead they should be sanctioned like other malicious fraudsters.

I've had this on my computer since March. It took me hours to enter all my password info. 3 weeks later would not accept my password. After many hours of try to contact support I managed to get back in. 3 weeks later happened again and would not let get into McAfee account. Called support (offshore) foreign accent. She got me into the mcafee account. I asked about True key. She didn't know what it was and would transfer me another person with foreign accent. Scammer?? She immediately wanted remote access to my computer. There is nothing I can do with this product. I'm going to go back to Staples and hopefully the tech can fix it. MORE $$$. How could you wind up with a scammer??? I from McAfee's web site?? I have no idea where my valuable info has gone and no hope of support from this company.

McAfee solicits third party marketing firms to sell their software. It is not unusual to receive ten to twenty spam Emails from these companies daily. Their marketing campaign is so obnoxious and intrusive that I would classify it as a virus which to say is the very same thing that they are alleged to be protecting you from. I have used their product in the past and found it to be substandard in just about every way. My advice is to ignore the spam and under no circumstances download the free trial as you will be inundated by pop ups alluding that you are "unprotected". It would be far more fortuitous to to download software that will protect your from "McAfee".

To my surprise this company decided to renew my subscription which they did not have authority to do so. All emails have been ignored and calling their customer service team resulted in being given a reference number and assurance that I would be contacted within 24 hours. To date over a month later no response has been received and from from googling the company it seems that this is an obvious tactic to deter and frustrate any refunds.

I purchased McAfee protection plan and used it on 3 devises, one being a cell phone. After almost 3 years the cell phone was stolen. Then I attempted to utilize the locate and find features promised. This totally was a waste of time and energy. McAfee could not locate device, back up the files or do anything to help this matter. I am very dissatisfied with the McAfee protection plan.

I signed up for their service last year and only used it for about two months as I didn't like the way it worked and it slowed my computer down terribly. I uninstalled it and went with another service. What a surprise to now find a renewal charge of nearly $130.00 on my credit card statement. I tried to apply online but you have to call them to try to get a refund. The first time I called, the system said all their representatives were busy and try to call later. When I finally got through to someone he barely spoke English and sounded like he was reading off of a script. Bottom line - they would not give me a refund for the service that I did not purchase, but agreed to lower the price to $44.00. I still haven't figured out how they got my credit card information, as this charge came through on a different credit card than the one I used for the original purchase!

Really bad habits of trying to sneak install themselves on your computer. Who know what kind of bad practices they have. I have bad feelings towards them. Overall net negative on my life. Also it just adds a green check over all links on my browser; is that really useful? Maybe just add an 'x' when it's a harmful link, and don't pollute all my webpages 0_o.

In the beginning, all I wanted to do was access the data that I had uploaded to the Mcafee server. This, in and of itself, should be much more clearly laid out so I don't have to resort to contacting customer service in the first place. Several hours later, I eventually figured it out, but only after enduring the VERY badly trained, barely English speaking representatives. After a lengthy phone call, the first rep sent me to the online chat because she couldn't understand how to help me. The chat on my PC does not recognize the formatting of my email address for some reason, so I had to use my phone. The chat rep's responses were VERY few and far between, and even more cryptic.

I have antivirus and so do not want this. It keeps adding itself as a Chrome extension without permission. I'm not sure what program it's doing this through. So I have to keep uninstalling it. This is very annoying. Exploitative company tactics.

I've been a Mcafee user for sometime. Which is why I was astounded to see that Mcafee went into my personal account and deducted $140 for automatic renewal on 4/11/20. I immediately sent a written request for a refund and was promptly emailed back stating my refund request has been received and I will have my payment refunded within 24-48 hrs. This email was dated 4/11/20... Fast forward to today, 4/30/20. I gave them until the end of the month to process and issue my refund and have received nothing. I called their service line and receive a foreign rep I could not understand who wanted to speak fast, no less. I asked several times for the rep to slow down, say that again and explained I couldn't understand them.

My problems began the week my part of Canada went into COVID19 lockdown, i.e. the week of Monday, March 16/20. I received an email on March 18th thanking me for my subscription to McAfee TechMaster and indicating that my credit card had been charged $179.95. The problem? I had not ordered this product; indeed I had never heard of TechMaster. I do have an existing account with McAfee for their LiveSafe product, which provides anti-virus protection and technical support.

I have purchased antivirus last year, the renewal cost was more than the purchase cost and when I tried for refund, the refund was not initiated. Rather that guy tried making transaction from my account, I got the mail from my bank, and I have to block my card for that. I have paid 3000 for the renewal.

This is a factual account I'm relaying. McAfee's software would not download properly and so I reached out to tech support on Chat. Disconnected multiple times, the support team finally sent me a download that crashed my brand new computer. And they refuse to help me! DON'T Buy Their Software. Support is the worst I have ever experienced!

McAfee has very poor customer service!!! I purchased their subscription in the morning but never received an email to activate the service. I waited until later in the day and tried to call their 1-800 number but only got several options telling me to go to the Service. McAfee.com website. I tried the online chat function which connected but got no support. The only number that worked was press one to purchase the product I already purchased. I was on hold for 20 minutes. McAfee wants your money but does not support their products. Very dissatisfied.

Stay far, far away.... Purchased a 1 year license from McAfee, through my companies employee purchase program and had to use my employers email address to make the purchase. I never renewed the license and left the company back in 2012. I have been dealing with an illness over the past several years and have just figured out that McAfee has been charging me for the license since. The expiration date on the card I used has long expired, but to my utmost surprise, I was told that McAfee subscribes to a program with the banks and credit card companies that provides them with updated expiration dates so they can continue to STEAL money from your accounts.

McAfee antivirus has served me well through the years I have used it. The product was easy to install. Once I had questions and concerns, their customer service department was very helpful in offering professional and curious service.

I like McAfee because I can use it on all of my devices from Desktop to phone. It is a very good product. I have used Norton in the past and liked it as well, but I like McAfee a little better. When I purchased my current laptop is came with a trial of McAfee and I have used it since.

McAfee is the type of company that if you need help you can call them up on the phone and someone will be ready to assist you in any problem you have with your computer. They will diagnose the computer and fix it most of the time while you were on the phone.

I was more than satisfied until I was contacted by this firm in the US telling and showing me how many errors I had in my system and he had me believing him. It is the way he was actually showing me the errors that made me believe him and it cost me $250. He told me not to renew with McAfee because I would not need them anymore. I got to admit that I got suckered.

I am using McAfee, because it is free with my Cox subscription. I haven't had any issues, so I haven't had to contact customer support for any issues while using McAfee, so that's a good thing. I have always used McAfee & I haven't had any issues with viruses.

It almost feels as if Mcafee is a virus itself. Really slows computer down. Every time you open anything, it has to run they about 30 different applications to check it for viruses. Our computer guy doesn’t recommend at, and says free anti-virus software does the same thing without slowing your computer down. I’m still very much on the fence about it.

I originally ordered McAfee LiveSafe for a new laptop I bought for my son a few years ago. I was lucky enough at that time to have a discount through my employer. It is intuitive, fairly easy to understand, and efficient. The one drawback is it is a bit on the expensive side.

I've used McAfee's Anti-virus (and internet) software for over 10 years; I trust McAfee to protect the content of my desktop computer. Over the years, viruses and malware have been identified and safely removed from my hard-drives. Nothing more serious has occurred. Having been with them so long, I've also experienced many of their products and updates. I'm always pleased with their clean-and-simple user interface, such that the important functions can easily be performed and reported. Any notifications are appropriate and understandable, so I've never had to contact their support staff. I highly recommend McAfee!

Excellent Antivirus software. User friendly. Have not had a problem with any device in household. I protect two laptops and two smartphones. All included in the yearly price. I believe it is a good value.

I've had McAfee for a couple of years on my laptop. I've never really had a problem with viruses affecting my laptop cause it scans your computer often and if a scam or virus is there it will let you know quickly and fix the problem. I would recommend Macafee. It is a good service to protect your devices.

My McAfee protection was purchased from Office Depot/Office Max. I recently had some issues with supposed malware or virus contamination. So I took my computer in for a "free" diagnostic from Office Depot/Max. That was when I was told I had some malware or virus and they could fix it there for approx. $150 or I could sign up for their 24 hr. tech support for about the same amount, which I did. Some weeks later I got a check in the mail for a little over $50 for a malware/virus scam Office Depot had been running on its customers. So, inconclusion I'm not really sure who is to blames here, Office Depot obviously, but is McAfee in cahoots with them? I have to think that McAfee may or may not be good, depending upon who installs it.

I've used this software for over 15 years and no issues. It now comes free with Optimum internet service and it runs without my intervention, great product. Cable bill it high but everything goes up like taxes.

McAfee sends out renewals and when you try to take advantage of their offer, you have to call Customer Service and they tell you you're not qualified for that offer. When you ask a question about your computer all they want to remote access your computer, they can't tell you how to fix it, all you get is, "I need to remote access your computer."

If you get hold of them it's always YOUR FAULT AND YOU NEED TO TAKE IT TO SHOP. They ask you the same o same o questions like a written dialog. And they are great at talking over you.... Nothing makes me madder. Sorry just not impressed with support.

The customer service is great. It is a little expensive for me and the last 2 years they have worked with me. Thank you to the customer service. As far as the protection itself I am totally satisfied, I wish I could afford it for a third year.

I had previously been trying a VPN to help protect along with an antivirus software. Through advertisement I looked into McAfee as a alternative. What drew me was besides the antivirus software it offered a VPN along with it as well as protecting all of my other devices. I think that is a good deal ???. Plus knowing they have been doing this for some time now, the name being associated with computer protection and offering help if something should be of concerned gives me a good feeling of security.

I've used several programs in the past. I've had nothing but a great experience. Zero issues. Never called support or had a reason to. I would highly recommend this to any colleague.

McAfee has kept me safe for several years. However, upon renewal this year I got a much more invasive version... Needing permissions much more than necessary. Everyone is out to invade one's privacy as much as they can possibly do. I dont like it!

I have never had to contact Mcafee but I am happy with the overall performance. Only because my system has not been hacked or I have not seen any other issues.

Top of the line security; easy to use. Fast setup, I would definitely recommend this product to everyone I know including family members and old acquaintances, the firewall is easy to manage and set up. Thanks.

McAfee came with my AOL subscription at no cost. I've had it for a few years. A few months ago my computer modem crashed. I bought a new modem but couldn't download McAfee to my PC. I called McAfee several times as well as AOL. At least twice I spent as much as a couple hours with both McAfee & AOL techs to no avail. The techs act like they didn't have a clue. This went on for about two weeks. I gave up and purchased a copy of McAfee Total Protection and downloaded it myself.

McAfee does a great job in identifying all sorts of threats and does a lot of checking and updating behind the scenes. You barely know it's running and doing its job. If you think you have an issue you can evoke a manual Scan. You can get all sorts of information, last update, threats found, etc.

I have Verizon unlimited and Mcafee is included in my plan at no additional cost. I have used other virus programs and in my opinion Mcafee far exceeds the others. Mcafee updates are uploaded and I don't have to worry.

I take Verizon Security. It screens my computer automatically day at the time I have it scheduled for. I have had no problems with virus and helps delete unnecessary files, Checks PC for updates and alerts me when they are need. I no worry experience.

I really like the ease of McAfee. Install and it monitors EVERYTHING!! McAfee notifies me if there is a site I should not visit while I am browsing. I installed it on my laptop and was then able to protect my phone and tablet. I am no longer uneasy about trying to find the end of the internet!!?? Easy peasy. Love it and definitely would recommend!

McAfee provides prompt clear courteous responses both by online chat and phone. The help desk party listens patiently while I ask a question. The respondent is always willing to repeat or rephrase if I don't understand something. The party thanks me for contacting McAfee and asks if I need anything else.

McAfee works very well, it lets me know when it’s detected a virus before it gets into my drives. Very simple to use and very helpful. Also, if you need help, customer service is right there if you need them. It’s not expensive and it’s easy to install in any computer device, just install and you’ll be directed in setting it up.

Seems to work quietly and efficiently in the background without disrupting my work. A bit costly but worth it in my opinion. Have used other antivirals that didn't work as well for sure, and intruded upon me frequently.

I never have to worry about my pc getting the Coronavirus or any other virus. When I couldn't download McAfee a real person walked me thru it and it was downloaded. Simple as that. I trust McAfee on all my computers, at home and at work. Thanks McAfee for keeping us safe and virus free. If I find a site that is not secure McAfee will let me know and give me the option to secure it or just exit. Awesome.

Never had to call for online support and no problem downloading software. Very good in keeping computer running smooth. I recommend McAfee products. The price is reasonable compared to other companies.

The McAfee software came with the computer originally and is part of our AT&T package as well for internet. Works pretty well for my personal use so far. It has stopped a few risky connections and quarantined some viruses. Not sure if it is catching all. But overall, I can't complain.

A very good antiviral product that works well. The price is okay as compared with other competitive products in the market. The company has been in the market for a while and has been producing quality items for the computer cyber attack.

Adequate but not stellar. Does not block all malware. People will need to use anti malware of a different vendor. Malwarebytes is the other software that I use. Malwarebytes offers a free version and a paid version. Free version is not automatic and of course paid is automatic.

I’ve tried quite a few virus fighters but none come close to McAfee and none other will do for me, I will give McAfee thumbs up for such a great job protecting my iPhone, laptops and iPad. It's the best virus fighter I’ve ever used that do what it says it do.

They're very good at the job that they do. Always have gotten fast callbacks. Very good information. They were always very helpful when l called. Their fee was very reasonable. Their people always called back.

I was very startled to find that McAfee took $127.61 out of my checking account, WITHOUT my authorization. I called them to find out what was going on. I spoke to a customer service rep. Told him about the unauthorized withdrawal. I told him that the last time I used the protection plan was 2016. He then went into my computer and stated that I had 2 virus's and, that I HAD to remove it in order for my account to be canceled and my money refunded. He then tells me that it would cost me $400 to do this. I told him again that I did not have the money. He said that he could arrange a payment plan. I argued with this man for another 20 minutes. I told him repeatedly that I DID NOT have the money, because THEY had taken it from me without my permission.

I made an online purchase of the McAfee Total Protection for 5 devices for only $39.99 on their website but found it difficult to download the product. For 10 devices it cost $49.99, for 5 devices it cost $39.99 and for 1 device the cost is $34.99. A difference of $10 and 5$ between the 3 products, I suppose the low prices is a clear indication that this is a scam if the download installation won't work and you can't get your refund back. I received an email with a download link and a receipt but no contact email.

Absolute waste of money. Mcafee took double for first year. Then took the next year's renewal out in advance without my permission. Tried to get in contact but no one answers. Sent several messages and no reply.

I have purchased their anti virus software and have had many problems over the years with it not functioning properly. After doing personal business on my laptop, I always clear out my browsers and shred my temp files. I will also check for any viruses. The software will not always launch. I have to shut down my computer and re-boot. It takes over 6 hours to do a full virus scan. I would expect that time to be reasonable if I had fully used my all of my memory. But I am only using 25% of it. I purchase another device and had McAfee installed and have confirmation that it was installed properly. I don't use that device very often, but when I do, a pop window keeps telling me that I have to renew the subscription. The subscription I purchased was for 1 yr. and is only 5 months old. As a result of these irritating issue, I do not believe I will be purchasing any software from this company anymore.

Watch out for their popup ads, misleading, looted $51.00. The pop asked me to renew my subscription by paying 50 or some dollars and after paying it I realized it's not what I wanted. It was for some other service and they won't pay my hard-earned money back - thieves.

Because McAfee was never signed up for, never downloaded by me and still pops up more than (any) other pop up is proof that McAfee is basically malware. Why would anyone pay for a service that is essentially a virus on its own? It took me hours to delete it from my system because of how deeply it embeds itself. If I had a rivalry or a grudge against someone, my gift to them would be McAfee "anti" virus. I have never been more annoyed by a product, ever. I never wanted this program, say no to its "deals" daily and they still repeat the questions daily. Never, ever use this terrible program. As soon as I deleted it I got less pop ups than when it was actively "removing threats" lol... It is basically a placebo and malware for your computer and they want you to PAY for it. Nope.

I wish I could give this no stars. I used the McAfee Anti-Virus for three years, and found it to be non-effective. I still was getting viruses and had to take my computer to the repair shop several times to get rid of them. I received a notice in October 2019 asking me to renew the subscription for one year. An 11-page document was sent, in which an "automatic renewal" statement was buried, in type so tiny I overlooked it. On November 11, 2019, I received a notice from McAfee that my subscription was renewed for $127.61, which was put on my credit card. I immediately wrote them asking them to cancel the order.

This software came with my computer, so I didn't really have a choice in the matter but hey, free software for a broke college student. Now the subscription has expired and it's giving me multiple pop-ups a day. Some telling me to renew my subscription, others trying to get me to go to adult websites, and some even telling me to vote republican. I have not been able to find a way to remove the software entirely off my computer because I cannot find it. Do yourself a favor and do not get this.

An auto renew for McAfee just went through my credit card. I did not opt in for this when I originally bought the software a year ago. To obtain a refund, I found a link in the 2 pt font (yes, that's really small) in the email about the auto renewal, followed the link, hunted through pages of their website and then filled out a form to request a refund. Then, I received a message telling me to phone them and quote a service number. Why?

Your customer service representative, Rick, was very helpful and patient straightening out my overlap in renewals. He took time with me and saw what had happened.....explained to me. I am very grateful for his expertise and patience..

Mcafee took £89.98 out of my bank account a month before renewal was due. Auto renewal was turned off. Who do they think that they are to be able to just help themselves to my money. I've contacted them but still no refund. Disgusting company. Would never recommend them.

I purchase this product 8 days ago. After purchasing, I tried to follow the instructions open how to make sure your subscription translates to the application. After 3 calls and an hour and a half of my time, They said that they cannot get my account to show what I purchased due to it being "pending" and also cannot give me a refund until it is not pending. Keep in mind, this is 8 days into the subscription that will not be added to the day it expires. Also, when I call they do not know how to help, instead just keep transferring me to a different department. When I asked if I could talk to a supervisor, they said it will be another 24-48 (!!!) hours and they will call me back. This company is just trying to make it the hardest possible way to receive a refund because they know it is a scam. Would never recommend this service to anybody.

Don't purchase McAfee. First of all they had a sale of $42 several months ago, so I purchased, but when I went to download and use it, it would not work. I called the company and they said they had to return my $42 and reorder. To this date I don't remember exactly what they said, but I remember it sounding sensible. So, I had to order again, but I never noticed 'til I checked my account a few months later that I was charged $62, now too late to cancel. I know, I know, I should have noticed when I placed it but I assumed it would still be the sale price. So, I was gypped.

I purchased a Lenovo All-in-One and a 30 day trial of McAfee was already installed so I decided to give it 30 days to show me it was beneficial. I’ve never needed anything more than the protection you receive from Windows. Everything was fine until the pop-up from McAfee that the trial was over and to purchase the software to keep my computer safe. I declined the purchase and went on with life. I got pop-ups, just like others have posted, usually one to three per day. I declined each purchase. After a few days of that, my computer was running like I was on dial-up. Now, it takes a half hour or better to get on my credit card website, most times it will time-out and I have to start over. I’ve had to pay all my bills on my phone because I just don’t have that kind of time nor patience.

I initially bought the antivirus package as I trusted McAfee but I decided not to renew as I did not see any significant benefits to paying for it, especially as I had heard of many good free alternatives. Now I've downloaded BitDefender and did a scan only to discover I've had an infected file on my laptop for a whole year with McAfee never notifying me about it. Now I know for sure I made the right choice by not renewing.

Every year I try to renew my subscription and have problems. My account sign in will accept my password. I purchase the new subscription. When I attempt to download it DOES NOT accept the same password. Technical Support cannot help. They pass me to Sales (for some unknown reason). Sales passes me back to Technical Support. Currently waiting for a callback in 48 hours. I suspect that my subscription has never been working. I have purchased Total Protection for the last few years and have to wonder if it WAS EVER working and was EVER protecting my computer. Shame on me for not checking.

Bought from a retail store. When I tried to install the download was interrupted by a error message. It gave a code of "0000x1200DS1." Phoned the 1-800 support and told the person who answered what had happen. The first thing he said was that he needed to get access to my computer, so I did. After a dos window open up on my screen and scrolled by he told me that people in my home have been opening spam e-mails. That all the smart devices in my home now had something called Asprox Botnet. He started making a list of how much I was going to have to pay to get rid of it on all my devices. He told me there was nothing I could do myself to get rid of it not even taking the computer repair can fix it, that I would have to go through him to get it fixed.

I've about had it with McAfee blocking my game and causing 100 percent disk usage and causing not responding firestorm viewer, I had to shut off the real time because it was using 100 percent cpu and memory, and if they don't fix these issues, I am going to quit using mcafee, they claim they are protecting my computer, but so far they have dumped things into my registry while I was in the middle of game play and blocked my game plug ins even though I whitelisted them, they even blocked my Dell programs, this is beginning to annoy me, big time.

McAfee 30 day trial was already loaded on my laptop win I purchased it. The 30 day trial has ended & I get so many Mcafee pop ups that cover 25% of my screen & makes it impossible to read the information on the screen. This company must be so hard up for customers that the only way they can make it impossible for users to see their screens. The problem does not go away if you purchase their product you receive just as many pop-ups trying to get you to upgrade. DON'T BUY THEIR PRODUCT AND AT SOME POINT THEY WILL BE OUT OF BUSINESS.

My computer is now running like a charm, Mcafee antivirus has been deleted from my computer because I had too many issues, never again will I have this crap antivirus on any of my computers... Stay away.

Last year we reached out to McAfee to let them know that we no longer had the computer with McAfee as we had upgraded and turned the old laptop in to be recycled. McAfee refunded the auto-draft and told us that we would no longer be auto drafted. Fast forward to this year. Got the $128.69 auto draft. I immediately contacted McAfee and told the operator that we no longer had the laptop with McAfee. She argued with me that she could not refund the amount even though my request was within the 60 day refund window. I kept telling her that we did not have any devices that had McAfee. Needless to say, I had to dispute the charge on my credit card. I have no idea what is going to happen now.

Received no antivirus product download (1st year subscription/10 devices)! Contacted customer support, spent an hour & a half on the phone but to no avail. At this point, I'm out $29.99 which has already been drafted from my account, I have no antivirus production & no tech support could help. Only to be told that a supervisor would have to call me back between 2.5 - 3.5 hours. 1 star too many! I wish I would have come here to read the reviews of others comments about their product/service experience before I made the mistake of trying to purchase. Lesson learned!

This is quite a racket they've got going. If you have auto renew, these hustlers will debit the money from your account at 11 months. Meaning, that if your subscription is due to renew on January 2, they will take the money on December 2. All for your "convenience." And they don't send a reminder email for you. Also, I have installed, uninstalled, and installed again and yet, my files still have not scanned past July. What exactly am I paying for? Make sure you check if it's actually scanning your files. And DON'T use auto renew.

Ever since I did not renew my security software subscription with McAfee, I have received nonstop harassing ads in the lower right quadrant of my computer. It's at least 12 times a day, every day. I don't recommend this company unless you plan to have them for life, I'm finding that's about the only way to stop their very annoying ad campaign.

McAfee AV is not be compatible with Windows 10 and/or Chrome. McAfee Antivirus has a glitch that incorrectly notifies some users that their version of Chrome is out of date, and it shows the update as a "critical" need. I'm running Chrome 77.*.***, but McAfee Antivirus shows I have version 49.***. I've spoken to McAfee; they are aware of it, but they have no solution. Their only suggestion was to uninstall it, and then reinstall it. No improvement, no change. After that, they've stopped returning my emails.

1 license was short 1 digit. I called/wrote. Meanwhile I got another and installed and downloaded. Screenshot for conformation. While using computer, it said McAfee expire. Called/wrote. Was told to reinstalled, tried it and it said it was already installed. No refund was sent.

This company wasted me half day to deal with them and finally got my refund. Last year, the Company lured me to buy their internet protection service. I didn't choose or authorize auto renew; however, the company made auto-renew as a default setting to my account and charged me $131 for my single computer service this year. The refund process gave me a lot of hassle. The representative kept on persuading me to keep the service. After I repeated "please just refund me the money" for four times, he said, "Since you only have one device, we will give you a deal $35 for the whole year." I said "refund me" and you could send me the promotion. He said he could not send me the email. Finally, I rejected all the BS and got the refund. The guy told me the company was going to email me the promotion.

I was searching for a new antivirus program where I could use a Trial Version for a month to test them out. I got to McAfee's website and located the area for a free months version. It did not distinguish from PC or Mac and only indicated it was a trial program. I downloaded it and it was an exe file and I have a Mac, so of course it doesnt work.

The clue to this company's existence is in their name. McAfee = "Make A Fee". Continuous calls from 'representative' asking (almost telling) me to install updates to software I no longer have. £100 wasted on them a few years back. Since a discussion with computer systems expert, I have reinstalled operating system. My computer now runs much faster without antivirus software. I'm now just careful with what I run, e.g. emails and third party software.

I have had McAfee Antivirus for 11 months and they never seem interested in actually scanning my computer for viruses until I contacted them to cancel my subscription. Scans were not automatic. I tried to cancel every way possible and their website does not allow that, so I cancelled their automatic withdrawal from my checking account. Two days later they managed to withdraw $109.99 from my checking account, anyway, and it is STILL impossible to contact them. These people are nothing but con artists. They shut down parts of their own websites so that they can say you never notified them of the cancellation. My next step will be to notify the Federal Trade Commission.

Never ever use auto - renew - it is a con, you pay for a year but they auto renewal taking your money at the beginning of the 11th month. Also on their own website they advertise special offers which are much better deals and cheaper than auto renewal. Auto renewal is a con. New customers get a much better choice and deal.

I purchased McAfee antivirus and actually my computer had some other issues and they would not give me a refund. Never used it. Never installed it. Never did anything. These people are trash. I wouldn't recommend them to a dog. They need Federal lawsuits filed on them. Please don't buy nothing from these people.

I came home from vacation and found McAfee had charged my new credit card for a product that I did not order. They agreed to refund the amount they charged but could not explain to me how they got all the information on my new credit card without my knowledge or consent. BUYERS BEWARE.

McAfee slows down your PC so much, way too expensive, and had to uninstall. It should not come pre-installed on any computer. I am so glad it uninstalled it. How are they still in business? So many people have had the same experience.

As per other people, I contacted McAfee to cancel my subscription after it had been automatically renewed (A WHOLE MONTH EARLY). They stated that they would refund me, and that it would take 5 working days. It is now 2 weeks later and I have still not received my £89.99. On the day that they took my subscription, their website stated that the product had been reduced from £89.99 to £45! I have been in touch with them on the 0800 number, only to be going around in circles. This company needs investigating. I note that another reviewer has still not received a refund, even after 3 months! This is disgraceful. I am now waiting for an 'Accounts Supervisor' to ring me back, but I don't hold out much hope. I intend to take this matter further. They should not be holding onto people's money. I am sure that in the past I have taken my 'Automatic Renewal' off, but it appears to have magically turned itself back to 'On'.

All good with the McAfee until renewing my account. I’ve closed that c card so they couldn’t charge me automatically. Emails came. And when intruded to renew it was 70$, actually more expensive than if you would wanna purchase a new license. Now here’s the best part of it . My computer started to be “glitchy”. Couldn’t browse etc. I’ve uninstalled McAfee and guess what, computer runs smooth and fine. Is this what you scammers do now. You actually put a virus on that so call antivirus that slows computers down if you don’t renew your subscription? SHAME SHAME SHAME.

My credit card was automatically charged for another year in May 2019. I called and canceled immediately. They claim that I would get my refund. I called about a week or two later and they claimed it was refunded. It was not and now it's been 3 months and I'm still waiting. Never subscribe to this company!

The problem with McAfee is once it's in your life it never goes away. I had it preinstalled on my Lenovo gaming laptop and they give you the bogus deal to activate it for 70% off and I took the bait. It was more annoying than anything with pointless popups telling me I'm still ok. I canceled it and that is when it got bad. Every time I got onto my laptop after the subscription ended it would remind me every day that I am at risk and the pop ups would close games I'm in and ruin my position. When going to program files to uninstall it tells me I don't have the admin rights to delete it. Hard factory reset and the virus of a program is still there. So do not buy if you are in it for the long haul because it will not leave you. Keep in mind this is my first time seeking out a place to leave a review to hopefully save a device out there.

Today I noticed a sub-folder that appeared under my Outlook Inbox called McAfee Anti-Spam. I wasn't too alarmed at first as I have McAfee LiveSafe installed as my anti-virus software. However, when I opened that folder, I found a lot of emails in there that aren't SPAM. Sure, that can happen, I've seen it before but what troubled me is that all of the e-mails in there were from my different Bank Accounts, Experian correspondences, and some of my business e-mails. So I looked at the settings for LiveSafe and noticed that e-mails flagged as ANTI-SPAM are forwarded to McAfee. The default selection is "Entire Email".

I installed McAfee as an assistant to help keep my PC safe. Throughout the years of having it, I've come to realize my computer is slower, weaker, can barely stay connected to the internet anymore, and God do I have to pray to not lag while playing Plants Vs Zombies, base game. Which come on, do you know my specs? Do you know the games requirements? My computer boasts power that should be able to easily run it (I used to run it super fast before McAfee got involved). Let's not mention how obnoxious it is just to remove the program, due to having 3-4 different sub-installed programs you can't just remove the program the easy way, it takes 3 restarts to finish rather than just uninstalling all and restarting once. PLEASE either make your program YOUR program or make it less blatant that your Norton ** is up.

Dear McAfee technician and correspondent help. Thank you for your great support in helping me to install security on all my devices. I just want to express my gratitude for the three persons that assisted. Persons on chat Amal, and the persons who took control and guide the process. The tech who help my mobile devices. Thank you, great job. Your patience, your kindness and explanations. All of you are a great asset to the company. Thank you, great job.

Attempts to contact the service for cancellation is impossible. Have tried telephone and was disconnected. Had a Chat session with an individual which lasted 20 min and was informed my account was cancelled. The next day my was charged bank acct was charged again before normal cycle. This company does not respond to complaints. Should be prosecuted.

I canceled Safe Connect in March and had a confirmation case #. My credit card is still getting charged. Called and representative McAfee said it was not completely canceled, only the access key was removed but the not the subscription. This is a thief behavior, robbing customers.

Beware McAfee Anti-Virus Software. My subscription to my McAfee Anti-virus software recently expired so I clicked on the provided link to renew. Having duly paid the $39.99 renewal fee I downloaded the update but had to call a provided number to have the software activated. The call respondent had me download software to take control of my computer. He spent a long time explaining that my system was not fully covered and had several exposures. Problems that precluded him from finish the installation of the software with correction of the problem. Unsurprisingly, he had a solution for me: For only $449 he could clear the issues and offer me lifetime protection or a one year solution for only $299! When I refused, he asked my my age then told me he could offer me a senior citizens price that was slightly lower.

McAfee had a free download offer! Don't fall for it, I did. I kept getting these pop ups from McAfee about I needed their protection software. They hit me with a 20 percent discount, and I fell for it. I downloaded their software and then you have call for their technician. He want permission to access my computer and I fell for that and let him. He downloaded a virus scan program that found all these errors that needed to be fixed right now. But he wanted $395 to fix all the supposed problems. The priced tag shocked my senses and I refused to give him a credit card number. After I continued to refuse him we finally hung up and then a Google search found they are running a rip-off scam. I have since downloaded "Cleanmymac" which works and is 100 percent better than McAfee.

After buying this regular MSFT type laptop I started getting all the usual pop ups. I bought a forty dollar annual package for a year. That's right, a year. Of course they are going to auto renew it but I figured they would message me at that time a year later. In the meantime the virus protection was not any good according to themselves. They were right so I decided I wouldn't renew. But at 3AM on the annual date of renew they hacked my card for $120. And they sent me an email saying they were doing that. I have no idea why it's $120. Of course by 8AM I'm into the next year.

This past Memorial Day 5/27/19 we purchased a new laptop from Office Depot. With the computer the salesman offered a McAfee LiveSafe card deal for $5, so we purchased this card. When I brought the new laptop home I started to download this McAfee LiveSafe.. but I received an error, that it couldn’t download the antivirus software. I clicked on tech support and I received a call from them right away. I followed this so called techs advice to allow him access to this new laptop. He started to run some diagnostic on the laptop and our home network. He so called discovered some really bad virus or bug called ASPROX BOTNET, on our home network... He took me to Wikipedia to show me how bad this was and bla bla bla then he threw me some price tags to get some protection on our network. 1 year $124.95 and you're only 75% protected, 3 years at 85% was $245.99, and 5 years 99% $359.99.

Duped into Purchase of LiveSAFE due to threats from McAfee that we were not protected by McAfee Multi Access. Now with both LiveSAFE and Multi Access from McAfee, still getting pop-ups with threats of viral invasion. None of this ever happened in the past when I didn't purchase McAfee LIVESAFE but relied on the free McAfee Multi Access provided by AOL. Now that I purchased LIVESAFE, McAfee explained that without renewing LIVESAFE, the Multi Access - free from AOL - would have to be installed "correctly" by AOL...This is again the unspoken threat (civil discourse that violates me more than being robbed directly). Why can't Mcafee take the responsibility of ensuring their Multi Access received for free from AOL is installed properly. McAfee runs McAfee installation and AOL does not.

I intentionally decided NOT to renew my McAfee virus protection three years ago. I have a Master's Degree and regularly use my computer. In other words, I have assessed the costs and risks and made my decision. Yet, McAfee continues to issue unwarranted popups to remind me that I have not renewed with them. Stop interrupting the work I'm doing on my desktop to fill the bottom right corner of my screen with your advertising! This is invasive, insulting and annoying!

I was initially pleased McAffee canceled my antivirus and proceeded to give me a refund on my credit card. Problem was they credited the wrong card for that subscription. The subscription I had canceled was purchased years ago for an old computer I no longer use. Initially, I saw on my credit card statement they charged me for that old computer's antivirus via auto-renewal. I immediately contacted them asking for the antivirus on that computer to be canceled and give me a credit refund. After a month of not getting the credit refund, and spending a lot of time on the phone with McAffee (and the credit card company McAffee applied the credit to) I discovered they processed the credit to the wrong credit card!

I recently canceled McAfee Total Protection and removed it from all of my office computers due to the fact that is was slowing our computers down and flagging regular used sites as harmful. I called for a prorated refund for the time not used being that I paid for a year in advanced and was refused the refund. I was also told there was no supervisor to speak with.

My stupid internet company and another dumb internet company picked Mcafee piece of crap product to include with their WiFi internet. But I actually like to use my computer and all McAfee products do is freeze and slow my computer. I think McAfee products are viruses. I can’t use my computer. I had to pay to have it repaired and it could not. Norton is much better. McAfee has ruined all my computers. Toshiba computer was so destroyed it would freeze. Toshiba is worst computer it would not break. I tried to destroy computer after McAfee put spyware and viruses. I dropped it, poured coke on it. It was bad computer. McAfee ruined my 2015 laptop. It won’t turn on and I paid $688. It only worked 2 weeks then McAfee screen said McAfee installed virus.

I purchased an HP Computer a few years ago and it came with 2 years of McAfee Anti Virus Protection as a selling point. But like a lot of consumers. I was surprised when I got an automatic renewal bill on my bank statement. Yes the Customer Service Rep was rude. Here's how to correct this issue and avoid their so-called Customer Service Reps. Step 1) Go to their website. Step 2) - log in with your user name and password. Step 3) Near the upper right hand corner you will see choices one of interest is "My Account". Step 4) Click on it and it'll give you a drop down box....Now this is where you'll be able to choose the renewal option....Click NO. They're very tricky in not sharing this with their customers! However, these Steps should fix the Automatic Renewal problem.

I bought first a year contract, it seemed ok, then bought a 3 years one - now they are threatening me with viruses full 2 months!!! Before its expiry; if anyone is thinking of using McAfee in any shape or form, I'd advise NO NO NO!

I live in Spain, but am English, last year I bought a McAfee product but had lots of problems, so ditched it. Got an email last month saying they were going to auto renew at a charge of $89.95, I said by way of reply no thank you I do not want your product!! They have ignored me and taken money from my bank. I will be contacting my bank about a refund. I am disgusted with the attitude of this company. Stephen **, 03740 Espana.

I changed my card for auto renew. McAfee later charged the wrong card. They then told me that it will take over a week to credit the money back to the correct card. Lucky I can afford the money for a very short time but what if all the people who would have other bills bounce because of their error. This is theft, this is fraud, this is totally unacceptable.

I paid for an antivirus. I went to log in to download it per instructions, and where the link takes you is to pay for the product again. There was nowhere to log in. I went to the homepage, found "My Account" and tried logging in. It said wrong login information so I used Forgot My Password. I clicked the link to change my password on the email and it took me to the page to have to pay for the product again that did not have anywhere with "my account" "login" or any other possible way. I had to go back to the home page and never was able to get into the account, never getting the product. I contacted support and they claimed I never paid but I have proof the funds were deducted from my debit card. I sent a screenshot that I was charged and they said I still had to pay again.

I started my plan in 2015. Now when trying to renew for 2018 I find I have been billed for all these years and have not been covered by McAfee. They only want to refund one year payment. I have had to schedule a second phone call from manager because he never kept first phone call. Very rinky dink business.

I have been trying to get a refund for over 4 months since November last year and have been lied to on numerous occasions that a refund is on its way and nothing then happens. I have been given several different service numbers, been escalated to another department, spoken eventually to a supervisor but nothing has made any difference. I can only assume that they are stealing my money. I would never use them again. They are the worst company.

HIGHLY DISAPPOINTED! I have been having issues the past couple of weeks. I bought a Roku device and notice in the past week, I can seem to stay connected to internet. I spoke to my service provider. Of course everything is ok. I spoke to the maker of router. They were of no help. Then I spoke to Roku customer service and they actually found several errors dating back over a month. Trojan was in there along with incomplete updates and scans. Several error reports which never showed up on the scans. Myself not being well computer educated... I am now paying a tech form Cisco to go in and remove and fix files for me, $80, which isn't bad, to get everything right but why did I waste my money on McAfee that really should have caught these issues. I'm very disappointed and will steer away from any McAfee products in the future seeing for myself that they failed at what they said they would do!

I had McAfee Total Protection for several years, with the current subscription expiration on 3/13/2019. So today I clicked on their renewal popup and purchased LiveSafe for 2 years, now my McAfee expires 2/11/2021. Lost 1 month of coverage for wanting to be sure I am protected. Instead I feel screwed. WARNING don't get screwed by wanting to be a consumer of their product, don't renew until the last day of your subscription. Read the fine print.

Recently noticed a monthly charge of 80 dollars being charged to my credit card monthly and has been happening for the last two years. I never authorized this payment as I have one computer and authorized only a payment of 20 dollars which they somehow deemed fit to sneak in an 60 dollars into my monthly charge. This is a lot of money for me to spend and incensed me when I figured out how much they were taking as I never agreed to this charge. When talking to customer service they were eager to refund me for only ONE MONTH because they claim I authorized this fee service (which I very well did not). After they agreed to be oh so kind to refund me a sarcastically generous 80 dollars their customer service rep proceeded to ask me if I wanted to pay a 60 dollar service for 50 percent off.

I am 83 year retired accountant and not one to make complaints but considering my recent experience I should warn others that they will never be successful with their complaints, no matter how justified their complaints are. In order to prove my points I detail below my recent experience with a level 3 American executive customer service assistant.

I'm not one to write complaints but considering my recent experience I feel I should warn others... I ordered their one year clean-up protection for my Mac, roughly $100.00. Upon ordering and being directed to their customer service they proceeded to try and upsell me for more protection. I mentioned I did not want to put out that much money - almost $600.00 if I recall. They then proceeded to drop the price which was about half. I continued to decline but the phone rep kept talking over me and trying to sell me on their product. I repeatedly said, "No, I do not want to put out that much money," but he would not listen to me. I eventually raised my voice so as to have them hear me and I said "no means no"! With that the rep hung up on me. I am now online with my bank reversing the initial charge as this had been a horrible experience and I will never give this company my business again.

I have had LifeSafe for 4 years now. I think the trouble people are having with the auto renewal is they don't realize they turned it on. You have to watch what you are doing when you set up new software. You have to make sure that companies don't sneak things in you don't want. Yes there is one thing that McAfee did to me. I bought my computer from Dell and it came with LifeSafe pre-installed but I didn't realize that it also had another antivirus program with it. So when it renewed I was shocked to see how much cost to renew. I called them right away and yes they tried everything in their power to make keep the subscription for both. You just have to firm and know what you want. Please don't let them push you into something you don't want. All companies try to upsell - it is not just this one. This is how they make their money.

Had the service for one month. In that time I had to call and waste hours on the phone with Tech services to have them take over my computer and reinstall their program three times before some honest tech told me it doesn't work with Windows 7. They were supposed to call me in 48 hours to discuss a refund and never did. I called today and they told me it is over 30 days and they don't refund after that. A supervisor was supposed to call me back to discuss the refund but never did.