McAfee

My elderly parents got McAfee when they bought their desktop in 2019. Since then, they get frequent invoices claiming they need to pay for renewal. They have paid ahead for 4-1/2 years and still get invoices on a regular basis. I contacted Lauren from customer service. She refunded $86.79 which is only a fraction of what my parents paid. They still have coverage yet bills still come weekly. Lauren claimed that one device has improper installation but that isn’t true. The antivirus scans run fine on both devices. Lauren said she could get a tech person to call me. No one called. My last 4 emails haven’t been answered in more than a week yet she sent an email saying she is closing the case. I’m really disgusted at how this company treats my elderly mother. SHAME on them.

Vishal in customer service should be fired. We no longer have our business and I NEVER received a renewal email from McAfee or else I would have shut that off immediately. Vishal decided to work me up and instead of just refunding me and listening to my reasonings. Kept trying to sell me products at discounts and I was consistently saying no. I just need a refund. I did not authorize this charge.

It was time for me to renew my subscription due to turning off my auto renewal because I wanted to make the choice if I wanted to renew or not when the time came. I chose to renew but I wanted to turn the auto renewal off again. When I tried to, it made it seem like I would be canceling the subscription altogether, which I didn't want. I opted for the chat for assistance. However, the person I was connected to misled me to believe they could assist since they knew what I needed before the chat started because I was required to provide information about what my issue was before I was connected to anyone. I had to provide my email address and she asked for my phone number and I asked why my number was needed, she lied to me and said it was needed so she could call me if we were disconnected. So, I gave her my number.

No.. Just move on to a different antivirus. Not Norton either though. MacAfee's customer service is awful. their "features" that worked before on one of my pc's doesn't work on the other, and customer service says, "Our technicians are working on the solution, and it should be fixed soon" OR, "Our technicians are aware of the issue of not being able to use certain features and will get back to you with in 24 hours" OR MY Personal favorite.. "Our technicians are working on the solution and say that it will be resolved when the new version launches" lol.. Really?

A McAfee technician got into my machine and took McAfee Antivirus off my machine informing me they do not support Windows 7. So I cancelled my subscription on December 28, 2022 and I asked for a refund. To this date I have not received my refund. McAfee customer service is full of foreigners that cannot speak English or help you get a refund. Even their supervisors are foreign. I wrote a letter to corporate headquarters and they didn't even respond to me at all. BEWARE: Do not buy McAfee virus protection. They are a terrible company to deal with, especially all their foreigners.

McAfee will do an auto-renewal on your account even when you have turned it off. McAfee will refuse to remove your email address and personal information even though the policy given by their chat through the website states, "• If you want to uninstall McAfee software from your PC after you cancel your subscription, see TS101331 - How to remove McAfee products from a PC that runs Windows. If you would like your email and account details removed from McAfee completely, contact Customer Service and make this request. You can't delete your account yourself using My Account."

I've used McAfee for a number of years, until recently when I began getting update notifications that caused my computer to crash. During this fiasco they auto renewed my subscription for over $120. I disputed this and was refunded. I purchased a 1 yr basic subscription at Wal-Mart for a fraction of the renewal cost, like less than $20. However, the activation code did not work. I was told to contact Walmart. I did so. Wal-Mart states activation is automatic when the card is purchased. So between the two of them, I'm done. I'll never use McAfee and will certainly not purchase software from Walmart.

Before you go put a Mcafee anything. Do your homework. I have it and their so called tracker remover hasn't worked in months. Have emailed them, phoned them and it's the same answer, "We're working on it."

I had a 2 year subscription at $59.99 beginning in March 2021. On July 2022 I received an email saying my virus protection was up for renewal and paid a special price of $54.99. Today I got an email notice from them that they charged me $89.99 for an annual renewal. These practices are fraudulent. They use my email to identify me, now the customer service said they could not honor the original charge because it's 60 days past due. Do not use McAfee. The customer service rep hung up when I asked for his name to make notes on my complaint on duplicate charges. He said he'd work on the refund. We'll see if I get the refund!!! Bad practices!!!

I've been a customer for a few years but no longer required the service. Called to ask for the service to be removed until I required it again when I purchase a new laptop as you can't do this yourself. I wanted a refund and was told I couldn't get one as I was a few days past 60 days the auto renewal. I'm a Live Chat earlier the same day. I was told I would be refunded. No consideration for customer loyalty and the live CSR just talked over me continually until I just hung up as he wouldn't listen and just repeated himself non-stop. #mcafee @mcafee needs to up their customer service game if they expect someone to ever come back when they require protection again. I wouldn't have even given 1 star if there was an option.