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My elderly parents got McAfee when they bought their desktop in 2019. Since then, they get frequent invoices claiming they need to pay for renewal. They have paid ahead for 4-1/2 years and still get invoices on a regular basis. I contacted Lauren from customer service. She refunded $86.79 which is only a fraction of what my parents paid. They still have coverage yet bills still come weekly. Lauren claimed that one device has improper installation but that isn’t true. The antivirus scans run fine on both devices. Lauren said she could get a tech person to call me. No one called. My last 4 emails haven’t been answered in more than a week yet she sent an email saying she is closing the case. I’m really disgusted at how this company treats my elderly mother. SHAME on them.
Vishal in customer service should be fired. We no longer have our business and I NEVER received a renewal email from McAfee or else I would have shut that off immediately. Vishal decided to work me up and instead of just refunding me and listening to my reasonings. Kept trying to sell me products at discounts and I was consistently saying no. I just need a refund. I did not authorize this charge.
Long story short you should use him in your training sessions and learn how not to be in customer service. I work in customer service as well and I would have NEVER spoke to a potential customer and just tried to sell and sell not understanding someones reasoning for a refund. I know A LOT of business and word of mouth is huge. I will be letting everyone possible know to never use this ever. I would have reconsidered if Vishal wasn't so rude and pushy.
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It was time for me to renew my subscription due to turning off my auto renewal because I wanted to make the choice if I wanted to renew or not when the time came. I chose to renew but I wanted to turn the auto renewal off again. When I tried to, it made it seem like I would be canceling the subscription altogether, which I didn't want. I opted for the chat for assistance. However, the person I was connected to misled me to believe they could assist since they knew what I needed before the chat started because I was required to provide information about what my issue was before I was connected to anyone. I had to provide my email address and she asked for my phone number and I asked why my number was needed, she lied to me and said it was needed so she could call me if we were disconnected. So, I gave her my number.
I again provided her with the information about what assistance I needed and it was then she told me she was unable to help me because she was "technical support" and not "customer service". She asked if someone could call me to assist me and I told her NO, I didn't have time to speak to anyone. But, I was called anyway. I ignored the call and let it go to voicemail but no message was left. They called back again immediately and a message was then left. However, when I listened to the message, it was nothing but breathing. They called back several more times before leaving me another message and also sent me several emails.
It was also extremely coincidental that I began to get *slammed* with junk and crap emails the very next day to the tune of nearly 50 in 3 days starting the day after I refused their first call (Sunday 7 May). I decided to go ahead and call them back on Wed because I wanted it on the record about their poor customer service practices and wouldn't you know it, the junk emails have stopped! Imagine that! Thanks for selling my email address McAfee, I hope I never have to contact you for assistance again.
No.. Just move on to a different antivirus. Not Norton either though. MacAfee's customer service is awful. their "features" that worked before on one of my pc's doesn't work on the other, and customer service says, "Our technicians are working on the solution, and it should be fixed soon" OR, "Our technicians are aware of the issue of not being able to use certain features and will get back to you with in 24 hours" OR MY Personal favorite.. "Our technicians are working on the solution and say that it will be resolved when the new version launches" lol.. Really?
ANnnd in the mean time you're charged FOR that service that, just..poof, went away. What's this feature I keep referring to? File Shredder. It "Deletes sensitive files completely to ensure no traces are left behind" Noooope.. Doesn't work, it would just freeze up the whole antivirus program. GREAT feature, when it worked last...in MARCH of 2022!!! Being without that feature for 9 months I finally had enough. With three months left on my subscription, 4 years with mcafee, MULTIPLE emails and chats with "tech support" 10+ phone calls with tech support.. I was done, and..looking at other REAL reviews, I wasn't the only one. Choice is yours though. If you like to pay for features and not be able to use them, mcafee is for YOU!
A McAfee technician got into my machine and took McAfee Antivirus off my machine informing me they do not support Windows 7. So I cancelled my subscription on December 28, 2022 and I asked for a refund. To this date I have not received my refund. McAfee customer service is full of foreigners that cannot speak English or help you get a refund. Even their supervisors are foreign. I wrote a letter to corporate headquarters and they didn't even respond to me at all. BEWARE: Do not buy McAfee virus protection. They are a terrible company to deal with, especially all their foreigners.
McAfee will do an auto-renewal on your account even when you have turned it off. McAfee will refuse to remove your email address and personal information even though the policy given by their chat through the website states, "• If you want to uninstall McAfee software from your PC after you cancel your subscription, see TS101331 - How to remove McAfee products from a PC that runs Windows. If you would like your email and account details removed from McAfee completely, contact Customer Service and make this request. You can't delete your account yourself using My Account."
McAfee will keep you on the chat and/or phone for over 2 hours trying to argue you down that why they can't cancel your account or even change the address on your account, which is needed because they will harass you about an inactive account. McAfee will take every system that you have ever installed their program on, even when you have removed them from your account, overcharge you. McAfee will draft your account from those extremely high fees, without a renewal draft notice, more than 30 days before the fee is due to come out. It happen to me $140 for 1 computer.
McAfee will lie about everything. You don't have to take my advice about not doing business with McAfee, but take my advice to protect yourself; and screenshot/print every time you go into your account; pay using a prepaid card; and set up an email address just for McAfee (trust me they will harass you about doing business with them). McAfee is playing the numbers game of stacking accounts to make it seem like they have more business than they do, but look closer to those accounts and you will find that a lot of them are inactive. Do your research about complaints filed against McAfee and you will have all the proof you need to not do business them. No McAfee is not the only security company in town, and definitely not an honest one.
I've used McAfee for a number of years, until recently when I began getting update notifications that caused my computer to crash. During this fiasco they auto renewed my subscription for over $120. I disputed this and was refunded. I purchased a 1 yr basic subscription at Wal-Mart for a fraction of the renewal cost, like less than $20. However, the activation code did not work. I was told to contact Walmart. I did so. Wal-Mart states activation is automatic when the card is purchased. So between the two of them, I'm done. I'll never use McAfee and will certainly not purchase software from Walmart.
Before you go put a Mcafee anything. Do your homework. I have it and their so called tracker remover hasn't worked in months. Have emailed them, phoned them and it's the same answer, "We're working on it."
I had a 2 year subscription at $59.99 beginning in March 2021. On July 2022 I received an email saying my virus protection was up for renewal and paid a special price of $54.99. Today I got an email notice from them that they charged me $89.99 for an annual renewal. These practices are fraudulent. They use my email to identify me, now the customer service said they could not honor the original charge because it's 60 days past due. Do not use McAfee. The customer service rep hung up when I asked for his name to make notes on my complaint on duplicate charges. He said he'd work on the refund. We'll see if I get the refund!!! Bad practices!!!
I've been a customer for a few years but no longer required the service. Called to ask for the service to be removed until I required it again when I purchase a new laptop as you can't do this yourself. I wanted a refund and was told I couldn't get one as I was a few days past 60 days the auto renewal. I'm a Live Chat earlier the same day. I was told I would be refunded. No consideration for customer loyalty and the live CSR just talked over me continually until I just hung up as he wouldn't listen and just repeated himself non-stop. #mcafee @mcafee needs to up their customer service game if they expect someone to ever come back when they require protection again. I wouldn't have even given 1 star if there was an option.
McAfee author review by Shelley Elmblad
Founded in 1987, McAfee is a longstanding and trusted name in antivirus software for consumers and business because of how the company has continued to advance products to keep up with a changing industry over the years. Now a part of Intel Security Group, the brand will be eventually be renamed.
Global threat intelligence: McAfee uses this process, which collects data from millions of sources from around the globe, to offer real-time protection against viruses and other malicious threats.
Protection for all devices: One McAfee subscription with a 30-day money back guarantee includes antivirus protection for all PCs, Macs, iOS and Android phones and tablets and Android watches. Anti-theft features for mobile devices lock down the device and can locate it when lost or stolen.
Parental controls: This feature offers filtering and monitoring of what children can access and see when they are online. You’ll have to upgrade to McAfee Total Protection at $89.99 to get parental controls. Two other options cost $79.99 and $59.99, and discounts may be offered for the first year.
True Key Identity Manager: This is a secure software password vault that is used to log into mobile apps, websites and devices using a combination of facial recognition, fingerprint or devices.
Home network scanning: McAfee can scan a home Wi-Fi network to detect unprotected devices.
McAfee Company Information
- Company Name:
- Year Founded:
- 2821 Mission College Blvd.
- Santa Clara
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- United States
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