McAfee

I ordered the software after having looked at a few different companies. Mcafee said that their software would be compatible with my MAC and it was not. I am fairly good with technology and I feel confident in saying that it was not user error and was coming from their end. No big deal really, but it took me over 4 weeks to get a refund. I sent upwards of 5 emails regarding my refund as per the website's instructions and got nowhere. It took a lot of work on my part to get my money back for their defective product. I do not recommend their services.

These people are thieves! They took my yearly subscription a month in advance. I called and asked for a refund. I was told that since it was still pending, that it would be back in my account in 48 hours. When it did not appear, I called again. I was told by the supervisor Chris that is would actually take 5-7 business days. I was understandably upset, the reason being is that when they took this money out of my account, they overdrafted it and I now owe my bank $200 in overdraft fees. It has not been 8 days and I still have not received my money back, meaning I cannot even deposit a paycheck or it will take some of it for the fees. This is robbery at its finest. I just got off the phone with them again and was told that there is an error with the refund and they will let me know when they can give it back. DO NOT USE THEM!

Denigrating, demeaning and unprofessional service. It took them 4 hours of pushing another product on to me which I did not ask for, I just want to get my service for what I paid for but they were not willing to assist! Shocking shocking shocking experience. I have 3 months left on my so-called protection with McAfee, pls do not buy it. The tech support in Australia is hopeless and insulting. Even the supervisor!

I tried to install McAfee Virus Protection on my old computer. It never installed correctly and slowed my performance. I removed the protection and figured it was gone. McAfee has a default auto renew on this service. I was charged double what my first year cost automatically. The email telling me this charge was going to occur conveniently ended up in my junk email. Called customer service for the company. It is not even McAfee, but a third party company. They tell me it will be $100 to stop service. I told them I will just despite charges with the credit card company for free. He begin raising his voice telling me I can't do this because McAfee is a reputable company. My thoughts after this experience is just the opposite. Stay away!

Thank you for giving us the opportunity to honestly and accurately report our experiences as consumers. McAfee Safe Connect is an application that didn't work on my device since April of 2018 day of my subscription, I am being charged despite the fact that the application is not working and they are not willing to refund my account. The lesson here is for USA consumers to stop doing business with any company that is outsourcing their services overseas because, overseas companies are not following USA rules and second, it is NOT secure in every aspects, and finally, why are they sending jobs overseas while people in the USA need jobs and we are giving our money to other people outside USA.

Malware program has a habit of popping up when shutting down and telling me that something needs fixing but when I try to get it fixed I ALWAYS get a screen trying to sell more Malware. You would think that they could manage to recognize subscribers, other companies do. When I did get through to talk with someone, he was heavily accented and tried to charge me for fixing. I declined his hard sell and fixed the issue myself for 0 cost. I don't even know if he was a McAfee employee. There again, you would think they would have better security!!! If he was an employee I find it despicable that they would try to charge for fixing something that was a simple fix and something I thought Malware prevention was included. All in all, I'm finding the program a FAIL.

I cancelled my subscription with McAfee many years ago, as we were still getting viruses on our home computer and felt the service was not working for us. However, it seems they have an automatic renewal with our bank, and even though you cancel, they will continue to take your money every year until you stop the auto-renewal. In order to do this you need to log into your account, but we have since moved house, changed our computer, and e-mail address, so we haven't been able to even access our account! Customer services are a waste of time, one person says we cancelled in 2013, yet today I have spoken to someone in California, (we live in England) who says there is no record of us canceling.

Not happy with support. Try to get a refund. The supervisor was supposed to call me. Have not heard a word from him to help me. I would not recommend McAfee to any of my friends. I will never use them again. You get the runaround from them.

Used the product for years. I decided to run a manual scan, only to have the software tell me that my subscription expired six months ago. I was shocked, but figured I got careless. I logged on to my account, which showed the my subscription expires in 2019. And there is no way to contact them. I tried a chat room and heard nothing. They've left me exposed even though I am paid up.

Does anyone know a way to block their ad, I have ad blocker but it still pops up every half-hour? This ad slows my PC. Interrupts whatever app in FB or a game, I sent emails asking then to stop. I will report you to BBB and any other authority I can find. Renew with McAfee LOL!!! In your dreams!! STOP ALREADY!

Anti-virus is OK but has false positive they have done nothing about. Support is very attentive but every call starts as though the problem is new even though it is them calling me - I gave up after months. The biggest problem is the renewal scam. 10 user Total Protect is available on their site for $44 but the renewal is $99! They throw in a "free" tune-up program value $69 but it is a pretty useless me-to product no one would value at $59 and anyway they say it is free. DO NOT auto-renew. They'll more than double the cost!

This was by far the worst experience I have ever had. From the beginning I had nothing but problems. I could not even get the program to download even past the first step. I contacted Technical Support online, chatted live with people from India (first issue right there). None of the people would read what I wrote, they insisted on remotely accessing my computer and tried doing the simplest and most pointless things to get it to download (turning off my Time Machine Back-up, changing my screen saver) and spending over 2 hours until I had to kick them off my computer because they wouldn't listen to me. I finally asked, on my 3rd call, to have an expert/next level problem solver call me and they said I would have to wait 24-48 hours. I demanded a refund. Do not recommend this company let alone the product.

Went online to buy more anti spam and virus to protect my computer. A sales rep from McAfee said he would fix my problem. He said for $149 dollars he could help me. When he had finished and fixed the issue he stated that I could not pay by credit card that I should send a check instead. This sounded a little odd to me. In about three days later he called me to send a check to him or he stated that he would turn me to a third party for collection. I am in my early 70s with great good credit. I am retired military of 23 years of service to my country. I will not be harassed by a person who can't hardly speak English.

When I tried to renew I was directed to Quantum Technology in India. I thought I was n McAfee customer service. So they wanted to take direct control of my computer. Afterwards they wanted to extort over $300 for a three year subscription plus a browser blocker for even more. I only wanted to renew a $30 subscription. What a scam! Also they wanted another $30 to install the garbage. This company is nothing more than a blood sucking lying leech rip off. Avoid at all costs!

What a load of horse manure! First you buy the software which by the way is now just a code, not a disk you install. The code then says 'invalid'. You are then directed to a customer service representative who gets access to your computer and tells you that a hacker has blocked the installation. You will get some kind of 3 year protection for 399.99!!! Yeah right! Sorry I'm not that gullible. Sucks because I installed McAfee last year with no problem. Luckily I don't store banking info on my computer.

I was told that by purchasing a 3 year subscription for around $300 that it would include Anti-virus software for this term AND TechMaster support for this term. However, I was misinformed by 3 different support persons when deciding and now they tell me that the money only covers anti-virus. This is no real savings since the anti-virus is about a hundred a year. I am very disappointed in McAfee. Additionally, even though, the TechMaster support personnel are good at what they do, they are foreign English speakers and some are difficult to understand. They often do not understand the issues when explained in normal conversational English.

McAfee Billed to New CC W/O Permission. That's right, BEWARE! Even if your credit card information on file with McAfee is inactive or no longer viable (expired), McAfee will retrieve your NEW CC information from Master Card/Visa (others?) and then bill your NEW credit card with a subscription. Customer service at McAfee stated that they have this agreement in place with banks to "protect" their clients and ensure digital security.

Honestly, McAfee is basically installed by default in most computers regardless of whether or not you want it. Once it expires, there are constant pop ups about renewing it. And deleting it is a whole process that proves this company doesn't care about customer service but only about have customers and keeping them - not because they want to but because getting rid of it is such a hassle. This is a difficulty I have never faced with any other protection company. To delete it, I had to google multiple things and DOWNLOAD a McAfee service to uninstall their OWN service. I literally could not simply uninstall it. This extremely frustrated me and I will never be downloading this service willingly again.

I purchased a McAfee® Total Protection for one device. My MacBook pro is full of malwares e adwares! And after 3 reinstallations it appear just a window saying that the software didn't run! And I paid!

I just got off the phone with customer service and they are refunding my money but I still have to pay double to remove it from my credit card for renewal. I need this issue resolved as soon as possible... I don't have double the money so they don't keep charging me! I'm VERY upset!

When I called in for help to install, very pushing in trying to sell me more help. I told them I have someone who can clean my computer. When Deborah kept pushing the issue while in my computer I grabbed the mouse to close her out of my computer & we fought back & forth with the mouse. I was so shocked. That happen this morning!

FRAUD. I never signed up for auto renewal. I work for a company that requires its own security and charges me $75.00 a month for tech support and security. McAfee drafted $100.99 for a renewal which I did not want nor need. I spoke with three different customer service reps, 2 in the Philippines, 1 in the US. All 3 contradicted themselves several times throughout the call. They lie and made stuff up just to get you off the phone. I called ANOTHER rep in Texas who suggested I conference call my bank to expedite my refund to ensure the money would be in my account the next day all the while knowing that the company wouldn't do that. McAfee takes 5-7 business days to refund money that they fraudulently stole from you. Worst customer service ever.

I have a severe complaint about McAfee products and the lousy customer service department including the very stupid supervisors. McAfee support charged me 107.00 twice on my bank account. They are only supposed to charge me yearly. Not every damn month. I requested a refund and I was told by a very stupid supervisor that if I want a refund they are going to cancel my protection on my computer. What kind of sense does that make. None. My expiration date on my lap top computer is in 2019. First of all they are charging me once a month instead of once a year. They are supposedly investigating this but they have no answers. Why is that. I am so pissed off by this. You need to seriously investigate this crappy company. They are crooks and frauds. Signed with extreme disgust.

When I called McAfee today to have them re-install the antivirus they told me I had a virus and that's why I don't have McAfee on my computer and they charge me #199.00 to remove the virus and re-install it again, They hardly speak English, they are most of them from India. I told them I paid for antivirus BUT I got a virus because of you. I'm calling my bank tomorrow and have my money refunded.

This product does not deserve any stars. I read the highly rated reviews; a trial version came with my HP laptop, so it must be good, right? And; McAfee offers a "100% Satisfaction Guarantee." The software did not catch the virus I got about day 40 . To add insult to injury it occurred while I was writing my novel. More than 400 pages were replaced by McAfee with this message: "This issue may be due to virus infection, we do have a free virus removal support option and in order to avail that you may need to turn on McAfee automatic renewal. Shall we go ahead?"

Technician James made a big error. Charge me for service by saying, "You need these programs." As far as I know were never received on my computer. Cannot get in touch with James. McAfee does not have a e-mail address and a fax number. Impossible to reach James to help with this issue. As for as I KNOWN gave James $533.57 for service. Have not receive a invoice to match my credit card statement. Have a contract for 2 year ending December 2018. WANT MY MONEY BACK for service never received.

I downloaded McAfee Antivirus on my laptop, it did all the updates, upon restarting the computer, my screen was black with only the cursor visible. My second laptop's screen also went black after the McAfee updates. Repairman said this is a very common and typical problem of McAfee and Webroot antivirus software being corrupt and thus corrupting the computer and particularly Windows systems. Maybe if consumers were warned of such, antivirus software ratings wouldn't give consumers a false sense of security.

Problem started when I went to renew my client's corporate antivirus software. I clicked on the link. They sent me to their web store. Went to a form with all my contact information already on it. I clicked to submit my payment, and I got a message that my postal code wasn't valid. Considering it came from their records, and it's been valid everywhere for the last 30 years this was a surprise. Ok so I called the next day to finish the order.

This morning I joined McAfee Antivirus... I gave them my Card Details with a promise of 30 Day money back Trail. After my computer crashed again and seen no McAfee installation on my computer I called the helpline. The Chap Gave me a code that taken total control of my computer remotely. I said, “I wanted to cancel now and go with another antivirus company.” He said I can check a box to cancel... I put my email number in the box to cancel. THEN SAID IT’S GOING TO COST $120.00 IN SERVICE FEES TO CANCEL MCAFEE. I have contacted my bank and cancelled my card. What a hassle. I hope no one else has to go through This Experience... I would rather have a virus. Thank you.

This antivirus has been preferred at every company I have been employed, so I trust that they are the best. I have never had any issue with security or use with this software. I have the ease of mind that my computer is safe. And the pop-up reminders are great! I don't have to worry about remembering updates or anything like that. Being able to set when I want updates is a nice feature as well.