McAfee

Duped into Purchase of LiveSAFE due to threats from McAfee that we were not protected by McAfee Multi Access. Now with both LiveSAFE and Multi Access from McAfee, still getting pop-ups with threats of viral invasion. None of this ever happened in the past when I didn't purchase McAfee LIVESAFE but relied on the free McAfee Multi Access provided by AOL. Now that I purchased LIVESAFE, McAfee explained that without renewing LIVESAFE, the Multi Access - free from AOL - would have to be installed "correctly" by AOL...This is again the unspoken threat (civil discourse that violates me more than being robbed directly). Why can't Mcafee take the responsibility of ensuring their Multi Access received for free from AOL is installed properly. McAfee runs McAfee installation and AOL does not.

I intentionally decided NOT to renew my McAfee virus protection three years ago. I have a Master's Degree and regularly use my computer. In other words, I have assessed the costs and risks and made my decision. Yet, McAfee continues to issue unwarranted popups to remind me that I have not renewed with them. Stop interrupting the work I'm doing on my desktop to fill the bottom right corner of my screen with your advertising! This is invasive, insulting and annoying!

I was initially pleased McAffee canceled my antivirus and proceeded to give me a refund on my credit card. Problem was they credited the wrong card for that subscription. The subscription I had canceled was purchased years ago for an old computer I no longer use. Initially, I saw on my credit card statement they charged me for that old computer's antivirus via auto-renewal. I immediately contacted them asking for the antivirus on that computer to be canceled and give me a credit refund. After a month of not getting the credit refund, and spending a lot of time on the phone with McAffee (and the credit card company McAffee applied the credit to) I discovered they processed the credit to the wrong credit card!

I recently canceled McAfee Total Protection and removed it from all of my office computers due to the fact that is was slowing our computers down and flagging regular used sites as harmful. I called for a prorated refund for the time not used being that I paid for a year in advanced and was refused the refund. I was also told there was no supervisor to speak with.

My stupid internet company and another dumb internet company picked Mcafee piece of crap product to include with their WiFi internet. But I actually like to use my computer and all McAfee products do is freeze and slow my computer. I think McAfee products are viruses. I can’t use my computer. I had to pay to have it repaired and it could not. Norton is much better. McAfee has ruined all my computers. Toshiba computer was so destroyed it would freeze. Toshiba is worst computer it would not break. I tried to destroy computer after McAfee put spyware and viruses. I dropped it, poured coke on it. It was bad computer. McAfee ruined my 2015 laptop. It won’t turn on and I paid $688. It only worked 2 weeks then McAfee screen said McAfee installed virus.

I bought first a year contract, it seemed ok, then bought a 3 years one - now they are threatening me with viruses full 2 months!!! Before its expiry; if anyone is thinking of using McAfee in any shape or form, I'd advise NO NO NO!

I live in Spain, but am English, last year I bought a McAfee product but had lots of problems, so ditched it. Got an email last month saying they were going to auto renew at a charge of $89.95, I said by way of reply no thank you I do not want your product!! They have ignored me and taken money from my bank. I will be contacting my bank about a refund. I am disgusted with the attitude of this company. Stephen **, 03740 Espana.

I changed my card for auto renew. McAfee later charged the wrong card. They then told me that it will take over a week to credit the money back to the correct card. Lucky I can afford the money for a very short time but what if all the people who would have other bills bounce because of their error. This is theft, this is fraud, this is totally unacceptable.

I paid for an antivirus. I went to log in to download it per instructions, and where the link takes you is to pay for the product again. There was nowhere to log in. I went to the homepage, found "My Account" and tried logging in. It said wrong login information so I used Forgot My Password. I clicked the link to change my password on the email and it took me to the page to have to pay for the product again that did not have anywhere with "my account" "login" or any other possible way. I had to go back to the home page and never was able to get into the account, never getting the product. I contacted support and they claimed I never paid but I have proof the funds were deducted from my debit card. I sent a screenshot that I was charged and they said I still had to pay again.

I started my plan in 2015. Now when trying to renew for 2018 I find I have been billed for all these years and have not been covered by McAfee. They only want to refund one year payment. I have had to schedule a second phone call from manager because he never kept first phone call. Very rinky dink business.

I have been trying to get a refund for over 4 months since November last year and have been lied to on numerous occasions that a refund is on its way and nothing then happens. I have been given several different service numbers, been escalated to another department, spoken eventually to a supervisor but nothing has made any difference. I can only assume that they are stealing my money. I would never use them again. They are the worst company.

HIGHLY DISAPPOINTED! I have been having issues the past couple of weeks. I bought a Roku device and notice in the past week, I can seem to stay connected to internet. I spoke to my service provider. Of course everything is ok. I spoke to the maker of router. They were of no help. Then I spoke to Roku customer service and they actually found several errors dating back over a month. Trojan was in there along with incomplete updates and scans. Several error reports which never showed up on the scans. Myself not being well computer educated... I am now paying a tech form Cisco to go in and remove and fix files for me, $80, which isn't bad, to get everything right but why did I waste my money on McAfee that really should have caught these issues. I'm very disappointed and will steer away from any McAfee products in the future seeing for myself that they failed at what they said they would do!

I had McAfee Total Protection for several years, with the current subscription expiration on 3/13/2019. So today I clicked on their renewal popup and purchased LiveSafe for 2 years, now my McAfee expires 2/11/2021. Lost 1 month of coverage for wanting to be sure I am protected. Instead I feel screwed. WARNING don't get screwed by wanting to be a consumer of their product, don't renew until the last day of your subscription. Read the fine print.

Recently noticed a monthly charge of 80 dollars being charged to my credit card monthly and has been happening for the last two years. I never authorized this payment as I have one computer and authorized only a payment of 20 dollars which they somehow deemed fit to sneak in an 60 dollars into my monthly charge. This is a lot of money for me to spend and incensed me when I figured out how much they were taking as I never agreed to this charge. When talking to customer service they were eager to refund me for only ONE MONTH because they claim I authorized this fee service (which I very well did not). After they agreed to be oh so kind to refund me a sarcastically generous 80 dollars their customer service rep proceeded to ask me if I wanted to pay a 60 dollar service for 50 percent off.

I am 83 year retired accountant and not one to make complaints but considering my recent experience I should warn others that they will never be successful with their complaints, no matter how justified their complaints are. In order to prove my points I detail below my recent experience with a level 3 American executive customer service assistant.

I'm not one to write complaints but considering my recent experience I feel I should warn others... I ordered their one year clean-up protection for my Mac, roughly $100.00. Upon ordering and being directed to their customer service they proceeded to try and upsell me for more protection. I mentioned I did not want to put out that much money - almost $600.00 if I recall. They then proceeded to drop the price which was about half. I continued to decline but the phone rep kept talking over me and trying to sell me on their product. I repeatedly said, "No, I do not want to put out that much money," but he would not listen to me. I eventually raised my voice so as to have them hear me and I said "no means no"! With that the rep hung up on me. I am now online with my bank reversing the initial charge as this had been a horrible experience and I will never give this company my business again.

I have had LifeSafe for 4 years now. I think the trouble people are having with the auto renewal is they don't realize they turned it on. You have to watch what you are doing when you set up new software. You have to make sure that companies don't sneak things in you don't want. Yes there is one thing that McAfee did to me. I bought my computer from Dell and it came with LifeSafe pre-installed but I didn't realize that it also had another antivirus program with it. So when it renewed I was shocked to see how much cost to renew. I called them right away and yes they tried everything in their power to make keep the subscription for both. You just have to firm and know what you want. Please don't let them push you into something you don't want. All companies try to upsell - it is not just this one. This is how they make their money.

Last year, I bought McAfee antivirus at £31.99 for 1 year protection but I was not aware of that my auto renewal was on and this year on 21 Dec 2018 they charged me £89.99 for another year protection as auto renewal. During that same period they are advertising the same product with 70% discount which is £26.99. I absolutely not happy with this.

Just 1 week ago I purchased the McAfee Total Protection plan for up to 10 devices so I could share the protection with my other devices and my sister. Since I paid and downloaded the product, every single day I get a pop up that my "computer is at risk" that my protection has been used up. This is a personal computer, I do not use it all day every day and even if I did, should my protection expire within a week? My father had McAfee and often asks about pop ups and I tell him that he likely clicked on something or did not update his protection when updates were available. Now I see that he was COMPLETELY correct. It is confusing for anyone to continuously get these pop ups. I highly recommend you go literally ANY OTHER COMPUTER PROTECTION SERVICE.

I would never use or recommend Mcafee. They keep popping up on my screen harassing me, a big nuisance. No consideration or respect for anyone.

They want your money & don't deliver, a lot of complaints on them. I'll be filing a complaint with the proper agencies.

I ordered the software after having looked at a few different companies. Mcafee said that their software would be compatible with my MAC and it was not. I am fairly good with technology and I feel confident in saying that it was not user error and was coming from their end. No big deal really, but it took me over 4 weeks to get a refund. I sent upwards of 5 emails regarding my refund as per the website's instructions and got nowhere. It took a lot of work on my part to get my money back for their defective product. I do not recommend their services.

These people are thieves! They took my yearly subscription a month in advance. I called and asked for a refund. I was told that since it was still pending, that it would be back in my account in 48 hours. When it did not appear, I called again. I was told by the supervisor Chris that is would actually take 5-7 business days. I was understandably upset, the reason being is that when they took this money out of my account, they overdrafted it and I now owe my bank $200 in overdraft fees. It has not been 8 days and I still have not received my money back, meaning I cannot even deposit a paycheck or it will take some of it for the fees. This is robbery at its finest. I just got off the phone with them again and was told that there is an error with the refund and they will let me know when they can give it back. DO NOT USE THEM!

Denigrating, demeaning and unprofessional service. It took them 4 hours of pushing another product on to me which I did not ask for, I just want to get my service for what I paid for but they were not willing to assist! Shocking shocking shocking experience. I have 3 months left on my so-called protection with McAfee, pls do not buy it. The tech support in Australia is hopeless and insulting. Even the supervisor!

I tried to install McAfee Virus Protection on my old computer. It never installed correctly and slowed my performance. I removed the protection and figured it was gone. McAfee has a default auto renew on this service. I was charged double what my first year cost automatically. The email telling me this charge was going to occur conveniently ended up in my junk email. Called customer service for the company. It is not even McAfee, but a third party company. They tell me it will be $100 to stop service. I told them I will just despite charges with the credit card company for free. He begin raising his voice telling me I can't do this because McAfee is a reputable company. My thoughts after this experience is just the opposite. Stay away!

Thank you for giving us the opportunity to honestly and accurately report our experiences as consumers. McAfee Safe Connect is an application that didn't work on my device since April of 2018 day of my subscription, I am being charged despite the fact that the application is not working and they are not willing to refund my account. The lesson here is for USA consumers to stop doing business with any company that is outsourcing their services overseas because, overseas companies are not following USA rules and second, it is NOT secure in every aspects, and finally, why are they sending jobs overseas while people in the USA need jobs and we are giving our money to other people outside USA.

Malware program has a habit of popping up when shutting down and telling me that something needs fixing but when I try to get it fixed I ALWAYS get a screen trying to sell more Malware. You would think that they could manage to recognize subscribers, other companies do. When I did get through to talk with someone, he was heavily accented and tried to charge me for fixing. I declined his hard sell and fixed the issue myself for 0 cost. I don't even know if he was a McAfee employee. There again, you would think they would have better security!!! If he was an employee I find it despicable that they would try to charge for fixing something that was a simple fix and something I thought Malware prevention was included. All in all, I'm finding the program a FAIL.

I cancelled my subscription with McAfee many years ago, as we were still getting viruses on our home computer and felt the service was not working for us. However, it seems they have an automatic renewal with our bank, and even though you cancel, they will continue to take your money every year until you stop the auto-renewal. In order to do this you need to log into your account, but we have since moved house, changed our computer, and e-mail address, so we haven't been able to even access our account! Customer services are a waste of time, one person says we cancelled in 2013, yet today I have spoken to someone in California, (we live in England) who says there is no record of us canceling.

Not happy with support. Try to get a refund. The supervisor was supposed to call me. Have not heard a word from him to help me. I would not recommend McAfee to any of my friends. I will never use them again. You get the runaround from them.

Used the product for years. I decided to run a manual scan, only to have the software tell me that my subscription expired six months ago. I was shocked, but figured I got careless. I logged on to my account, which showed the my subscription expires in 2019. And there is no way to contact them. I tried a chat room and heard nothing. They've left me exposed even though I am paid up.

Does anyone know a way to block their ad, I have ad blocker but it still pops up every half-hour? This ad slows my PC. Interrupts whatever app in FB or a game, I sent emails asking then to stop. I will report you to BBB and any other authority I can find. Renew with McAfee LOL!!! In your dreams!! STOP ALREADY!