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I'm not one to write complaints but considering my recent experience I feel I should warn others... I ordered their one year clean-up protection for my Mac, roughly $100.00. Upon ordering and being directed to their customer service they proceeded to try and upsell me for more protection. I mentioned I did not want to put out that much money - almost $600.00 if I recall. They then proceeded to drop the price which was about half. I continued to decline but the phone rep kept talking over me and trying to sell me on their product. I repeatedly said, "No, I do not want to put out that much money," but he would not listen to me. I eventually raised my voice so as to have them hear me and I said "no means no"! With that the rep hung up on me. I am now online with my bank reversing the initial charge as this had been a horrible experience and I will never give this company my business again.
I have had LifeSafe for 4 years now. I think the trouble people are having with the auto renewal is they don't realize they turned it on. You have to watch what you are doing when you set up new software. You have to make sure that companies don't sneak things in you don't want. Yes there is one thing that McAfee did to me. I bought my computer from Dell and it came with LifeSafe pre-installed but I didn't realize that it also had another antivirus program with it. So when it renewed I was shocked to see how much cost to renew. I called them right away and yes they tried everything in their power to make keep the subscription for both. You just have to firm and know what you want. Please don't let them push you into something you don't want. All companies try to upsell - it is not just this one. This is how they make their money.
As far as the product goes I HAVE NOT had one virus in four years. I go to sites that they say are dangerous sometimes even knowing the risk. You need keep your software up to date, use settings in your browsers to help out also. Oh and set it up right in the first place for your needs. If you do not know how find someone that can help you. Even if you have to go to YouTube. But other than this I like this software over the other one they use to put on computers all the time. Which I don't think I can name. But with that one I always had problems.
Last year, I bought McAfee antivirus at £31.99 for 1 year protection but I was not aware of that my auto renewal was on and this year on 21 Dec 2018 they charged me £89.99 for another year protection as auto renewal. During that same period they are advertising the same product with 70% discount which is £26.99. I absolutely not happy with this.
Just 1 week ago I purchased the McAfee Total Protection plan for up to 10 devices so I could share the protection with my other devices and my sister. Since I paid and downloaded the product, every single day I get a pop up that my "computer is at risk" that my protection has been used up. This is a personal computer, I do not use it all day every day and even if I did, should my protection expire within a week? My father had McAfee and often asks about pop ups and I tell him that he likely clicked on something or did not update his protection when updates were available. Now I see that he was COMPLETELY correct. It is confusing for anyone to continuously get these pop ups. I highly recommend you go literally ANY OTHER COMPUTER PROTECTION SERVICE.
I would never use or recommend Mcafee. They keep popping up on my screen harassing me, a big nuisance. No consideration or respect for anyone.
They want your money & don't deliver, a lot of complaints on them. I'll be filing a complaint with the proper agencies.
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I ordered the software after having looked at a few different companies. Mcafee said that their software would be compatible with my MAC and it was not. I am fairly good with technology and I feel confident in saying that it was not user error and was coming from their end. No big deal really, but it took me over 4 weeks to get a refund. I sent upwards of 5 emails regarding my refund as per the website's instructions and got nowhere. It took a lot of work on my part to get my money back for their defective product. I do not recommend their services.
These people are thieves! They took my yearly subscription a month in advance. I called and asked for a refund. I was told that since it was still pending, that it would be back in my account in 48 hours. When it did not appear, I called again. I was told by the supervisor Chris that is would actually take 5-7 business days. I was understandably upset, the reason being is that when they took this money out of my account, they overdrafted it and I now owe my bank $200 in overdraft fees. It has not been 8 days and I still have not received my money back, meaning I cannot even deposit a paycheck or it will take some of it for the fees. This is robbery at its finest. I just got off the phone with them again and was told that there is an error with the refund and they will let me know when they can give it back. DO NOT USE THEM!
Denigrating, demeaning and unprofessional service. It took them 4 hours of pushing another product on to me which I did not ask for, I just want to get my service for what I paid for but they were not willing to assist! Shocking shocking shocking experience. I have 3 months left on my so-called protection with McAfee, pls do not buy it. The tech support in Australia is hopeless and insulting. Even the supervisor!
I tried to install McAfee Virus Protection on my old computer. It never installed correctly and slowed my performance. I removed the protection and figured it was gone. McAfee has a default auto renew on this service. I was charged double what my first year cost automatically. The email telling me this charge was going to occur conveniently ended up in my junk email. Called customer service for the company. It is not even McAfee, but a third party company. They tell me it will be $100 to stop service. I told them I will just despite charges with the credit card company for free. He begin raising his voice telling me I can't do this because McAfee is a reputable company. My thoughts after this experience is just the opposite. Stay away!
Thank you for giving us the opportunity to honestly and accurately report our experiences as consumers. McAfee Safe Connect is an application that didn't work on my device since April of 2018 day of my subscription, I am being charged despite the fact that the application is not working and they are not willing to refund my account. The lesson here is for USA consumers to stop doing business with any company that is outsourcing their services overseas because, overseas companies are not following USA rules and second, it is NOT secure in every aspects, and finally, why are they sending jobs overseas while people in the USA need jobs and we are giving our money to other people outside USA.
Above all, there is no way to communicate with the original company located here in the USA. Very disappointing for a company like McAfee to be taking consumers hard earned cash and not providing the services they have previously agreed to honor. I am willing to provide additional information in this regard "to who it may concern".
Malware program has a habit of popping up when shutting down and telling me that something needs fixing but when I try to get it fixed I ALWAYS get a screen trying to sell more Malware. You would think that they could manage to recognize subscribers, other companies do. When I did get through to talk with someone, he was heavily accented and tried to charge me for fixing. I declined his hard sell and fixed the issue myself for 0 cost. I don't even know if he was a McAfee employee. There again, you would think they would have better security!!! If he was an employee I find it despicable that they would try to charge for fixing something that was a simple fix and something I thought Malware prevention was included. All in all, I'm finding the program a FAIL.
I cancelled my subscription with McAfee many years ago, as we were still getting viruses on our home computer and felt the service was not working for us. However, it seems they have an automatic renewal with our bank, and even though you cancel, they will continue to take your money every year until you stop the auto-renewal. In order to do this you need to log into your account, but we have since moved house, changed our computer, and e-mail address, so we haven't been able to even access our account! Customer services are a waste of time, one person says we cancelled in 2013, yet today I have spoken to someone in California, (we live in England) who says there is no record of us canceling.
If we can provide proof that we cancelled, we might be able to get some help from the bank, but McAfee does not have an e-mail address, or postal address, so we would only have been able to cancel on the phone! They told me they would have sent out e-mails 30 days before taking money from our account, but we have never recieved any, and we are unable to access our original e-mail account, so we couldn't have known this was happening. I am unable to see how a company can legitimately take money from anyone without providing a service, and their cust service seem geared up to make things as difficult as possible, leading me to believe that this is all done deliberately. This is their biggest scam of all, check your bank accounts people, and make sure you turn off auto-renewal in your accounts unless you want to be tearing your hair out like myself!!!
Not happy with support. Try to get a refund. The supervisor was supposed to call me. Have not heard a word from him to help me. I would not recommend McAfee to any of my friends. I will never use them again. You get the runaround from them.
Used the product for years. I decided to run a manual scan, only to have the software tell me that my subscription expired six months ago. I was shocked, but figured I got careless. I logged on to my account, which showed the my subscription expires in 2019. And there is no way to contact them. I tried a chat room and heard nothing. They've left me exposed even though I am paid up.
Does anyone know a way to block their ad, I have ad blocker but it still pops up every half-hour? This ad slows my PC. Interrupts whatever app in FB or a game, I sent emails asking then to stop. I will report you to BBB and any other authority I can find. Renew with McAfee LOL!!! In your dreams!! STOP ALREADY!
Anti-virus is OK but has false positive they have done nothing about. Support is very attentive but every call starts as though the problem is new even though it is them calling me - I gave up after months. The biggest problem is the renewal scam. 10 user Total Protect is available on their site for $44 but the renewal is $99! They throw in a "free" tune-up program value $69 but it is a pretty useless me-to product no one would value at $59 and anyway they say it is free. DO NOT auto-renew. They'll more than double the cost!
This was by far the worst experience I have ever had. From the beginning I had nothing but problems. I could not even get the program to download even past the first step. I contacted Technical Support online, chatted live with people from India (first issue right there). None of the people would read what I wrote, they insisted on remotely accessing my computer and tried doing the simplest and most pointless things to get it to download (turning off my Time Machine Back-up, changing my screen saver) and spending over 2 hours until I had to kick them off my computer because they wouldn't listen to me. I finally asked, on my 3rd call, to have an expert/next level problem solver call me and they said I would have to wait 24-48 hours. I demanded a refund. Do not recommend this company let alone the product.
Went online to buy more anti spam and virus to protect my computer. A sales rep from McAfee said he would fix my problem. He said for $149 dollars he could help me. When he had finished and fixed the issue he stated that I could not pay by credit card that I should send a check instead. This sounded a little odd to me. In about three days later he called me to send a check to him or he stated that he would turn me to a third party for collection. I am in my early 70s with great good credit. I am retired military of 23 years of service to my country. I will not be harassed by a person who can't hardly speak English.
When I tried to renew I was directed to Quantum Technology in India. I thought I was n McAfee customer service. So they wanted to take direct control of my computer. Afterwards they wanted to extort over $300 for a three year subscription plus a browser blocker for even more. I only wanted to renew a $30 subscription. What a scam! Also they wanted another $30 to install the garbage. This company is nothing more than a blood sucking lying leech rip off. Avoid at all costs!
What a load of horse manure! First you buy the software which by the way is now just a code, not a disk you install. The code then says 'invalid'. You are then directed to a customer service representative who gets access to your computer and tells you that a hacker has blocked the installation. You will get some kind of 3 year protection for 399.99!!! Yeah right! Sorry I'm not that gullible. Sucks because I installed McAfee last year with no problem. Luckily I don't store banking info on my computer.
I was told that by purchasing a 3 year subscription for around $300 that it would include Anti-virus software for this term AND TechMaster support for this term. However, I was misinformed by 3 different support persons when deciding and now they tell me that the money only covers anti-virus. This is no real savings since the anti-virus is about a hundred a year. I am very disappointed in McAfee. Additionally, even though, the TechMaster support personnel are good at what they do, they are foreign English speakers and some are difficult to understand. They often do not understand the issues when explained in normal conversational English.
McAfee Billed to New CC W/O Permission. That's right, BEWARE! Even if your credit card information on file with McAfee is inactive or no longer viable (expired), McAfee will retrieve your NEW CC information from Master Card/Visa (others?) and then bill your NEW credit card with a subscription. Customer service at McAfee stated that they have this agreement in place with banks to "protect" their clients and ensure digital security.
My concern is that this policy is predatory and forces unwanted products onto those who may not want or need them. Those caught up in McAfee's CC update policy could easily include individuals who are deceased, unsophisticated, or be providing subscriptions to retired machines/devices. In my case, I was billed for a renewal subscription while reviewing other providers for a possible change. A violation? Tech companies should not have the ability to search for and secure updated credit card information when details on file have expired. In particular, companies should not be allowed to make a charge to a new CC account without the cardholders' permission.
Honestly, McAfee is basically installed by default in most computers regardless of whether or not you want it. Once it expires, there are constant pop ups about renewing it. And deleting it is a whole process that proves this company doesn't care about customer service but only about have customers and keeping them - not because they want to but because getting rid of it is such a hassle. This is a difficulty I have never faced with any other protection company. To delete it, I had to google multiple things and DOWNLOAD a McAfee service to uninstall their OWN service. I literally could not simply uninstall it. This extremely frustrated me and I will never be downloading this service willingly again.
I was extremely disappointed with the fact you had to download a McAfee product simply to delete McAfee completely, it's a waste of time and in my opinion used to make it difficult so that customers keep it because they cant or don't care to go through the process. But I recommend going through the process of deleting it and adding another protection service such as Norton. Anything BUT McAfee.
In the link you need to download to delete McAfee completely, if you go down you will see MCPR tool to download (once again one of the main reasons I will never use this product again, you have to download one of their product to delete all their programs???). I recommend Norton unless you have another company you prefer.
I purchased a McAfee® Total Protection for one device. My MacBook pro is full of malwares e adwares! And after 3 reinstallations it appear just a window saying that the software didn't run! And I paid!
I just got off the phone with customer service and they are refunding my money but I still have to pay double to remove it from my credit card for renewal. I need this issue resolved as soon as possible... I don't have double the money so they don't keep charging me! I'm VERY upset!
When I called in for help to install, very pushing in trying to sell me more help. I told them I have someone who can clean my computer. When Deborah kept pushing the issue while in my computer I grabbed the mouse to close her out of my computer & we fought back & forth with the mouse. I was so shocked. That happen this morning!
FRAUD. I never signed up for auto renewal. I work for a company that requires its own security and charges me $75.00 a month for tech support and security. McAfee drafted $100.99 for a renewal which I did not want nor need. I spoke with three different customer service reps, 2 in the Philippines, 1 in the US. All 3 contradicted themselves several times throughout the call. They lie and made stuff up just to get you off the phone. I called ANOTHER rep in Texas who suggested I conference call my bank to expedite my refund to ensure the money would be in my account the next day all the while knowing that the company wouldn't do that. McAfee takes 5-7 business days to refund money that they fraudulently stole from you. Worst customer service ever.
I have a severe complaint about McAfee products and the lousy customer service department including the very stupid supervisors. McAfee support charged me 107.00 twice on my bank account. They are only supposed to charge me yearly. Not every damn month. I requested a refund and I was told by a very stupid supervisor that if I want a refund they are going to cancel my protection on my computer. What kind of sense does that make. None. My expiration date on my lap top computer is in 2019. First of all they are charging me once a month instead of once a year. They are supposedly investigating this but they have no answers. Why is that. I am so pissed off by this. You need to seriously investigate this crappy company. They are crooks and frauds. Signed with extreme disgust.
When I called McAfee today to have them re-install the antivirus they told me I had a virus and that's why I don't have McAfee on my computer and they charge me #199.00 to remove the virus and re-install it again, They hardly speak English, they are most of them from India. I told them I paid for antivirus BUT I got a virus because of you. I'm calling my bank tomorrow and have my money refunded.
This product does not deserve any stars. I read the highly rated reviews; a trial version came with my HP laptop, so it must be good, right? And; McAfee offers a "100% Satisfaction Guarantee." The software did not catch the virus I got about day 40 . To add insult to injury it occurred while I was writing my novel. More than 400 pages were replaced by McAfee with this message: "This issue may be due to virus infection, we do have a free virus removal support option and in order to avail that you may need to turn on McAfee automatic renewal. Shall we go ahead?"
There is NO Customer Service. They never responded to my chat inquiry or my email. I call their scheme simple blackmail. There are too many good, reputable (and free) antivirus programs out there. Even my company's IT department won't recommend McAfee. (THEY told me how to rid the new laptop of the virus). DON'T BUY THIS PRODUCT.
McAfee expert review by Shelley Elmblad
Founded in 1987, McAfee is a longstanding and trusted name in antivirus software for consumers and business because of how the company has continued to advance products to keep up with a changing industry over the years. Now a part of Intel Security Group, the brand will be eventually be renamed.
Global threat intelligence: McAfee uses this process, which collects data from millions of sources from around the globe, to offer real-time protection against viruses and other malicious threats.
Protection for all devices: One McAfee subscription with a 30-day money back guarantee includes antivirus protection for all PCs, Macs, iOS and Android phones and tablets and Android watches. Anti-theft features for mobile devices lock down the device and can locate it when lost or stolen.
Parental controls: This feature offers filtering and monitoring of what children can access and see when they are online. You’ll have to upgrade to McAfee Total Protection at $89.99 to get parental controls. Two other options cost $79.99 and $59.99, and discounts may be offered for the first year.
True Key Identity Manager: This is a secure software password vault that is used to log into mobile apps, websites and devices using a combination of facial recognition, fingerprint or devices.
Home network scanning: McAfee can scan a home Wi-Fi network to detect unprotected devices.
Best for: Families, businesses and people handling highly sensitive information.
McAfee Company Information
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- 2821 Mission College Blvd.
- Santa Clara
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- United States
- (888) 847-8766