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This was by far the worst experience I have ever had. From the beginning I had nothing but problems. I could not even get the program to download even past the first step. I contacted Technical Support online, chatted live with people from India (first issue right there). None of the people would read what I wrote, they insisted on remotely accessing my computer and tried doing the simplest and most pointless things to get it to download (turning off my Time Machine Back-up, changing my screen saver) and spending over 2 hours until I had to kick them off my computer because they wouldn't listen to me. I finally asked, on my 3rd call, to have an expert/next level problem solver call me and they said I would have to wait 24-48 hours. I demanded a refund. Do not recommend this company let alone the product.
Went online to buy more anti spam and virus to protect my computer. A sales rep from McAfee said he would fix my problem. He said for $149 dollars he could help me. When he had finished and fixed the issue he stated that I could not pay by credit card that I should send a check instead. This sounded a little odd to me. In about three days later he called me to send a check to him or he stated that he would turn me to a third party for collection. I am in my early 70s with great good credit. I am retired military of 23 years of service to my country. I will not be harassed by a person who can't hardly speak English.
When I tried to renew I was directed to Quantum Technology in India. I thought I was n McAfee customer service. So they wanted to take direct control of my computer. Afterwards they wanted to extort over $300 for a three year subscription plus a browser blocker for even more. I only wanted to renew a $30 subscription. What a scam! Also they wanted another $30 to install the garbage. This company is nothing more than a blood sucking lying leech rip off. Avoid at all costs!
What a load of horse manure! First you buy the software which by the way is now just a code, not a disk you install. The code then says 'invalid'. You are then directed to a customer service representative who gets access to your computer and tells you that a hacker has blocked the installation. You will get some kind of 3 year protection for 399.99!!! Yeah right! Sorry I'm not that gullible. Sucks because I installed McAfee last year with no problem. Luckily I don't store banking info on my computer.
I was told that by purchasing a 3 year subscription for around $300 that it would include Anti-virus software for this term AND TechMaster support for this term. However, I was misinformed by 3 different support persons when deciding and now they tell me that the money only covers anti-virus. This is no real savings since the anti-virus is about a hundred a year. I am very disappointed in McAfee. Additionally, even though, the TechMaster support personnel are good at what they do, they are foreign English speakers and some are difficult to understand. They often do not understand the issues when explained in normal conversational English.
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McAfee Billed to New CC W/O Permission. That's right, BEWARE! Even if your credit card information on file with McAfee is inactive or no longer viable (expired), McAfee will retrieve your NEW CC information from Master Card/Visa (others?) and then bill your NEW credit card with a subscription. Customer service at McAfee stated that they have this agreement in place with banks to "protect" their clients and ensure digital security.
My concern is that this policy is predatory and forces unwanted products onto those who may not want or need them. Those caught up in McAfee's CC update policy could easily include individuals who are deceased, unsophisticated, or be providing subscriptions to retired machines/devices. In my case, I was billed for a renewal subscription while reviewing other providers for a possible change. A violation? Tech companies should not have the ability to search for and secure updated credit card information when details on file have expired. In particular, companies should not be allowed to make a charge to a new CC account without the cardholders' permission.
Honestly, McAfee is basically installed by default in most computers regardless of whether or not you want it. Once it expires, there are constant pop ups about renewing it. And deleting it is a whole process that proves this company doesn't care about customer service but only about have customers and keeping them - not because they want to but because getting rid of it is such a hassle. This is a difficulty I have never faced with any other protection company. To delete it, I had to google multiple things and DOWNLOAD a McAfee service to uninstall their OWN service. I literally could not simply uninstall it. This extremely frustrated me and I will never be downloading this service willingly again.
I was extremely disappointed with the fact you had to download a McAfee product simply to delete McAfee completely, it's a waste of time and in my opinion used to make it difficult so that customers keep it because they cant or don't care to go through the process. But I recommend going through the process of deleting it and adding another protection service such as Norton. Anything BUT McAfee.
In the link you need to download to delete McAfee completely, if you go down you will see MCPR tool to download (once again one of the main reasons I will never use this product again, you have to download one of their product to delete all their programs???). I recommend Norton unless you have another company you prefer.
I purchased a McAfee® Total Protection for one device. My MacBook pro is full of malwares e adwares! And after 3 reinstallations it appear just a window saying that the software didn't run! And I paid!
I just got off the phone with customer service and they are refunding my money but I still have to pay double to remove it from my credit card for renewal. I need this issue resolved as soon as possible... I don't have double the money so they don't keep charging me! I'm VERY upset!
When I called in for help to install, very pushing in trying to sell me more help. I told them I have someone who can clean my computer. When Deborah kept pushing the issue while in my computer I grabbed the mouse to close her out of my computer & we fought back & forth with the mouse. I was so shocked. That happen this morning!
FRAUD. I never signed up for auto renewal. I work for a company that requires its own security and charges me $75.00 a month for tech support and security. McAfee drafted $100.99 for a renewal which I did not want nor need. I spoke with three different customer service reps, 2 in the Philippines, 1 in the US. All 3 contradicted themselves several times throughout the call. They lie and made stuff up just to get you off the phone. I called ANOTHER rep in Texas who suggested I conference call my bank to expedite my refund to ensure the money would be in my account the next day all the while knowing that the company wouldn't do that. McAfee takes 5-7 business days to refund money that they fraudulently stole from you. Worst customer service ever.
I have a severe complaint about McAfee products and the lousy customer service department including the very stupid supervisors. McAfee support charged me 107.00 twice on my bank account. They are only supposed to charge me yearly. Not every damn month. I requested a refund and I was told by a very stupid supervisor that if I want a refund they are going to cancel my protection on my computer. What kind of sense does that make. None. My expiration date on my lap top computer is in 2019. First of all they are charging me once a month instead of once a year. They are supposedly investigating this but they have no answers. Why is that. I am so pissed off by this. You need to seriously investigate this crappy company. They are crooks and frauds. Signed with extreme disgust.
When I called McAfee today to have them re-install the antivirus they told me I had a virus and that's why I don't have McAfee on my computer and they charge me #199.00 to remove the virus and re-install it again, They hardly speak English, they are most of them from India. I told them I paid for antivirus BUT I got a virus because of you. I'm calling my bank tomorrow and have my money refunded.
This product does not deserve any stars. I read the highly rated reviews; a trial version came with my HP laptop, so it must be good, right? And; McAfee offers a "100% Satisfaction Guarantee." The software did not catch the virus I got about day 40 . To add insult to injury it occurred while I was writing my novel. More than 400 pages were replaced by McAfee with this message: "This issue may be due to virus infection, we do have a free virus removal support option and in order to avail that you may need to turn on McAfee automatic renewal. Shall we go ahead?"
There is NO Customer Service. They never responded to my chat inquiry or my email. I call their scheme simple blackmail. There are too many good, reputable (and free) antivirus programs out there. Even my company's IT department won't recommend McAfee. (THEY told me how to rid the new laptop of the virus). DON'T BUY THIS PRODUCT.
Technician James made a big error. Charge me for service by saying, "You need these programs." As far as I know were never received on my computer. Cannot get in touch with James. McAfee does not have a e-mail address and a fax number. Impossible to reach James to help with this issue. As for as I KNOWN gave James $533.57 for service. Have not receive a invoice to match my credit card statement. Have a contract for 2 year ending December 2018. WANT MY MONEY BACK for service never received.
I downloaded McAfee Antivirus on my laptop, it did all the updates, upon restarting the computer, my screen was black with only the cursor visible. My second laptop's screen also went black after the McAfee updates. Repairman said this is a very common and typical problem of McAfee and Webroot antivirus software being corrupt and thus corrupting the computer and particularly Windows systems. Maybe if consumers were warned of such, antivirus software ratings wouldn't give consumers a false sense of security.
Problem started when I went to renew my client's corporate antivirus software. I clicked on the link. They sent me to their web store. Went to a form with all my contact information already on it. I clicked to submit my payment, and I got a message that my postal code wasn't valid. Considering it came from their records, and it's been valid everywhere for the last 30 years this was a surprise. Ok so I called the next day to finish the order.
The helpful person couldn't find it at first, then said I had two accounts (true) and he was able to amalgamate the accounts, and put through the renewal, although the price was not what they said in the renewal email. This process took 2 hours, including transfers from one department to another and a full hour on hold before I spoke to anyone. Called back in the evening to check the prices. The customer service person had trouble locating the account, then stated that the sales department is closed for the night so they couldn't do anything for me. This took 90 minutes.
Called the next morning, and got a discount for the problem with the pricing, (done) but noticed that I the computers with the expiring licenses were not listed on the website. I was transferred to Tech support, who couldn't find the data. Didn't know about the amalgamated accounts, and had to wait for the person who helped me originally to come in to complete the process. They'd call back in 2 - 4 hours when the person from the previous evening returned. This process took 3 hours.
Called back 5 hours from when I had completed the call with the last tech, as I didn't get a callback. Same problems finding the account, but was able to find it eventually. I stated the entire problem was caused on their end when they were messing with the account, and that they needed to fix it. I received excuses. I then asked for a manager, who wasn't available. Wasn't able to talk to anyone above the original tech, who, pretty much said that they couldn't do anything for me, and, after a total of 7 hours on the phone, told me I'd have to uninstall and reinstall the software I had just renewed - so it would work with the new customer portal. I was not pleased with this new piece of information.
The tech pointed me to the job ticket portal so I could see the responses and actions taken to that point (nothing) and summaries of our conversations, but clicking on the link on management portal - that I'm logged into - redirects me to their business support site, which requires a log in, and much to my surprise, the user name and password doesn't work. The tech on the phone was no help here either.
I asked the tech to leave a message for someone above him to call me in the morning, and left a detailed note for them to respond to - we're now about 15 hours from the start of their business day, and I'm still waiting for a call. So I'm at 7 and a half hours on the phone with them, do not have the problems resolved, and my best information now is I'm going to have to go to each individual computer and uninstall and reinstall their software.
So we're back to my title. I'm happy with the software, but will not deal with the humans they have working there again. They were pleasant, but I feel they lied to me on multiple occasions. I found them to be ill-trained, mistake prone, unwilling to provide any service above the bare minimum, and in some cases untruthful. By the time I was finished talking to them, I wasn't really sure what was true and what wasn't. I'd check my open problem ticket to see if there was any progress - oh wait - I can't, my login doesn't work. I guess that's one way to get rid a problem.
This morning I joined McAfee Antivirus... I gave them my Card Details with a promise of 30 Day money back Trail. After my computer crashed again and seen no McAfee installation on my computer I called the helpline. The Chap Gave me a code that taken total control of my computer remotely. I said, “I wanted to cancel now and go with another antivirus company.” He said I can check a box to cancel... I put my email number in the box to cancel. THEN SAID IT’S GOING TO COST $120.00 IN SERVICE FEES TO CANCEL MCAFEE. I have contacted my bank and cancelled my card. What a hassle. I hope no one else has to go through This Experience... I would rather have a virus. Thank you.
This antivirus has been preferred at every company I have been employed, so I trust that they are the best. I have never had any issue with security or use with this software. I have the ease of mind that my computer is safe. And the pop-up reminders are great! I don't have to worry about remembering updates or anything like that. Being able to set when I want updates is a nice feature as well.
I like the way McAfee seems safe and is easy to use and get. The system would be easy for people who are not as good with computers as me. McAfee was a little pricey but I didn't use the computer enough to know if the price was really a significant amount. The price was the main reason I stop doing it. Otherwise McAfee worked well for the most part and it was helpful. McAfee was okay and I would do again for a free trial.
I like McAfee a lot because it seems to work really well for me. You can renew online if you want or go someplace else. However, I would like for it to be explained better how it work, why it works and why it works so well. Still, my overall experience was very good and it makes me feel safe when using it at all times like with purchases. It really makes me feel comfortable when using it. Many people I know use this and they all have great confidence in it.
I chose McAfee because my sister recommended it. She usually uses it and really likes it. I really like that McAfee is easy to use and is updated regularly. I like that it sometimes shows me when there's a possible problem and I choose whether or not to address it. The only features I'd probably improve would be the option of allowing an update. Sometimes it's sad when it automatically tries to update on my computer and I'm in the middle of something. However, my overall experience with the software has been really good. I haven't had any viruses since using it.
I like all the features of this antivirus software, and it's been a lot better than other antivirus software. It's been a trusted antivirus software for some years now. It's secure, protects my files, passwords, and sensitive information, and I really don't have to worry about hackers or viruses attacking my computer. And the experience with them has been awesome, and they clearly live up to their word and my expectations.
McAfee antivirus software seems to be aimed at keeping you aware of all the possible threats to your security. The name was recognizable and I hoped they would live up to the good reputation they enjoy as top notch antivirus software. I like that it's easy to install and trustworthy... I wanted a software package that would live in the background and only interrupt me when it's really important and McAfee's less annoying than the free antivirus software that interrupts and disrupts what you are doing all the time to tell you that you should upgrade to be even more protected.
But maybe if it was more reassuring instead of all red and warning oriented. It would be nicer if it just kept a green light or a Happy smiley face unless it was dealing with a threat, somewhere in the corner of your screen. Then you could see it go back to happy when the threat is dealt with. Rather than using "scare the customer" so they will know how important our antivirus is to their security. I prefer a more positive approach. But overall, I found it useful, and felt safer with it installed.
I used this software because it came highly recommended to me by people who are knowledgeable in IT. It gets a lot of advertising. We received a lot of emails almost daily that explained its value. It was easy to use. But, I am not sure that the software really worked as we did get a virus on our PC. We have also used a Mac and the security has proven to be far more beneficial in keeping our stuff safe.
McAfee was chosen for me to begin with by my Dad. He was our tech person in the family and he researched everything before he bought it, so we trusted his judgment. I've kept it throughout the years because it does its job and I have never had any issues. I like that it automatically updates, and frequently checks to see if anything you have downloaded has any issues, not just viruses. It also checks data usage, and odd files that it finds that could be nothing, repeats or a virus. I trust this company a lot. But I seem to recall every year the price going up considerably, making me want to explore other carriers. However I would have to do research on them to see if they compare in quality. You do get what you pay for.
My overall experience with this software has been good, all I need is basic protection and McAfee was free with the computer that I purchased. I like the fact that it was easy to download and keeps everything updated automatically. It keeps everything safe for what I need too.
Got the laptop at Best Buy and McAfee was some of the sample software that was on there for it. The real time scanning in the calendar for easy scheduling of clean was really nice. But it should have more description on the findings. Sometimes it was like he just said what it was whether it's a virus or malware potential in one program and didn't really say the developer was or why you might have that file on there.
It always kept my computer safe. And I never had a problem with them. Easy to buy at local Walmart and serviced up to three computers at a time. Scanned my computer at the same time everyday. If a virus did pop up the free McAfee was quick and fast to resolve blocked it from my computer. I loved the peace of mind knowing my computer was safe. Because I have kids that would play on the computer. It was a great product plus the price was good. However, I would improve the speed of the disk downloading. It was very slow to install. But I really like once was installed on the computer. I never had to worry about getting a virus.
One day I was trying to download a resource pack for Minecraft (I am a Gamer) and it asked for "Your Passcode". I have never seen that before as it usually asks for your administrator's passcode. I could not type in my password and then I could not close the tabs and the installer. Then, the Password tab closed and the installer installed without me typing in the passcode. Then, I could not control my computer and the McAfee website popped up then closed. Just to confirm I did not buy the McAfee "AntiVirus". Really a Virus, But then my computer worked normally.
The next day I went to my computer and when I was searching the web and I was redirected to McAfee. I was constantly redirected to McAfee and it gives you a FAKE Apple website where a person that you chat to will do you NOTHING and ask you personal information. Then I went to a real Apple chat person and they check for a place where the malware could be hiding. By the way, the official name for the is McAfee Pop-Up Malware.
Back to the review, so the person checked for places it could be hiding and we found an ad malware in Safari preferences but that was only part of it. So she recommended Malwarebytes to me and I used the 30-day trial and it found the malware a DESTROYED IT :):):). Sorry, I forgot one thing. The last time it redirected me it brought me to a fake Apple website that said in a robot voice "We have found a virus on your computer and click this button to download software to delete it. If you delete this tab we will be forced to shut down your computer." AND THERE WAS A TIME LIMIT!!! Luckily, I noticed that it said an ad in the bottom, right corner and it said insecure website on the URL. I mean is Apple insecure?? They made the computer. Sooo I deleted the tab even though they said they would shut down the computer and it was a good choice... THEY LIED!!! So NEVER GET ANYTHING FROM MCAFEE. IT IS A SCAM!!!
McAfee expert review by Shelley Elmblad
Founded in 1987, McAfee is a longstanding and trusted name in antivirus software for consumers and business because of how the company has continued to advance products to keep up with a changing industry over the years. Now a part of Intel Security Group, the brand will be eventually be renamed.
Global threat intelligence: McAfee uses this process, which collects data from millions of sources from around the globe, to offer real-time protection against viruses and other malicious threats.
Protection for all devices: One McAfee subscription with a 30-day money back guarantee includes antivirus protection for all PCs, Macs, iOS and Android phones and tablets and Android watches. Anti-theft features for mobile devices lock down the device and can locate it when lost or stolen.
Parental controls: This feature offers filtering and monitoring of what children can access and see when they are online. You’ll have to upgrade to McAfee Total Protection at $89.99 to get parental controls. Two other options cost $79.99 and $59.99, and discounts may be offered for the first year.
True Key Identity Manager: This is a secure software password vault that is used to log into mobile apps, websites and devices using a combination of facial recognition, fingerprint or devices.
Home network scanning: McAfee can scan a home Wi-Fi network to detect unprotected devices.
Best for: Families, businesses and people handling highly sensitive information.
McAfee Company Information
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- 2821 Mission College Blvd.
- Santa Clara
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- United States
- (888) 847-8766