McAfee Reviews

Buyer beware. This company operates shadily, they hide behind the internet w/ the promise of integrity and will steal your money. They automatically renewed a software program without letting me know a year ago that the program was automatically renewed, it was not in writing when I thought it was buying something to protect my program (original purchase didn't call it an automatic renewal like this years debit does; indicating to me, that this company continually acts with Dishonesty) instead what I bought was something that kept my computer from running regularly there was no accountability with them. I have requested a refund for this year and got told I couldn't have it. And as a result of them pulling out money without authority to do so this year they have caused me to overdraft my bank account - if this company had integrity they would refund my unauthorized stolen payment for unwanted services and double that refund to cover what they have cost me in excess!! Wouldn't recommend ever not even to my worst enemy. The BBB needs to shut this corporation down!!!

Right upfront I love McAfee, been using it for years and it has done great protection for my PC. But today I got my first bad experience with customer service. I had gotten a pop-up while on my McAfee program to purchase the McAfee Anti-tracker. Thinking this would supplement what I already had on my McAfee Ultimate-Individual, I subscribed to it. I could not log into it because the 6 digit number they sent me kept showing up as wrong number. I wasted an hour trying over and over again, with the same results.

McAfee will not let me cancel my subscription.And keeps charging me a hundred and six dollars every year. I called customer service and they would not let me cancel. And the only option they gave me was was to charge me another hundred dollars to stop auto renew. I cannot cancel my subscription. My credit card company has the website blocked. But I have to do that that every year on January first in dispute charge. The subscriptions are for computer and a tablet that I do not use anymore. They're old and broken. I'm still being charged for virus software computers that are no longer in use. I wish I could give zero stars but it doesn't give that option. They wouldn't even send me a email of subscription cancellation.

I have used McAfee for a while. I use it on my personal laptop and I also have the the McAfee app on my cell phone. I have the McAfee LiveSafe for three devices, and my wife and daughter have the app on their phones. The VPN, when I turn it on for my phone and laptop, a lot of websites will not connect. The websites that I access on a normal basis, usually will not connect. The websites are trusted sites, so I would expect they connect when I have my VPN on. Overall, I am a creature of habit, and I have not had any issues with McAfee, but I would like the ability to connect with websites, with my VPN on.

I had this subscription for several years. I decided to cancel it because the VPN prevented my iPad from accessing the Internet. This week, I canceled my annual subscription, which was up for renewal this April 2025. McAfee decided to proceed with charging me the annual subscription today. My credit card company suspected it was a fraudulent purchase and alerted me to the charge. I told them I did not authorize the purchase. They cancelled the charge. This is a fraudulent practice. I'll never return to McAfee as a customer.

McAfee's aggressive and intrusive nature leads me to uninstall it immediately upon acquiring a new Windows PC. I prefer the reliability and less obtrusive functionality of Windows Defender. I find McAfee's behavior suggests an attempt to exert excessive control over the user's system.

They have committed fraud. I have been paying 2 times a year for two services. My McAfee TechMaster service has not been used in the last couple of years, but I continued to pay them. They continued to charge me $179.95 every year. When I went to use the service they told me I had no subscription. Then they stated to say they have no record even though I have used the service before. They had no problem continuing to charge my card. I spent several days trying to get this solved. I was pushed from employee to employee. They promised a manager would call me. I even sent them credit card statements proving my payments. They would not call me back. They have committed fraud. They refuse to solve. I have proof from statements and have reported them.

Dealing with this company has been the MOST AGGRAVATING experience I have ever had with any company ever. This includes Sprint Cell Phone Co and that is saying a lot. I started receiving pop up ads only from this company, the pop ups are very time consuming to get rid of as you have to X out or skip many pages to make them go away.

I renewed McAfee and I was good until 2026 but to my surprise I just was charged again 96.00. The frustrating part of it trying to work with customer service and I finally gave up and canceled my renewal subscription. My advice is to steer clear of this company this company and find another company that has great customer service customer.

McAfee took money out of my account without my permission. They said it was on an automatic renewal that I do not recall signing up for. Then they authorized a partial refund that I am struggling to receive. They claim they sent it to my bank, but my bank does not have funds.