McAfee

I've been a customer for a few years but no longer required the service. Called to ask for the service to be removed until I required it again when I purchase a new laptop as you can't do this yourself. I wanted a refund and was told I couldn't get one as I was a few days past 60 days the auto renewal. I'm a Live Chat earlier the same day. I was told I would be refunded. No consideration for customer loyalty and the live CSR just talked over me continually until I just hung up as he wouldn't listen and just repeated himself non-stop. #mcafee @mcafee needs to up their customer service game if they expect someone to ever come back when they require protection again. I wouldn't have even given 1 star if there was an option.

Their customer service is not qualified for their position. Unable to speak clear English. I asked for a American assistance. They did not transfer me. Instead hung up on me. I finally got through to someone through technical support and canceled my subscription. Terrible customer support system trying to save money.

McAfee antivirus software works well and I wanted to renew - UNFORTUNATELY - the company is only product orientated, which means it focuses all their attention on producing a very good product BUT heaven forbid if you need 'customer service' basically there is no customer service just automated responses. Yet another global tech company who treat individuals as credit card numbers and when you need "real" service it all falls apart. You can read the endless lists and lists and lists of questions and answers but no human support whatsoever. No customer focus means customers get tired of dealing with internal auto-response systems and leave frustrated. Thankfully there is plenty of choices out there for antivirus who are customer focused and offer reliable customer service. McAfee has a good product but their sales/product orientation means that once they get your money, they care little about anything else.

The everyday pop ups were very annoying. I accidently signed up twice because of it. Every time I called for customer service I got the runaround. Passed from agent to agent. Finally got a refund for one subscription and they shut off my service. Every time I called it was an hour or two on the phone and I got nowhere. I just deleted their app from my computer and I would like to warn people that this is the worse experience I have ever had with customer service and you have to pretty far to beat the bad customer service at ATT.

DO NOT BUY THIS SOFTWARE PRODUCT!! I have had trouble installing McAfee before. I just bought a brand new computer, and I tried to install it. No luck. I called customer service, and I got a very nice and competent rep. She took remote control of my computer. I was on the phone for hours! She tried THREE SEPARATE TIMES and IT WOULD NOT FULLY INSTALL!! It took hours! Uninstalling the part that was there, and then installing part of it, but it would never fully install - on my brand new computer. I finally gave up.

After 4 years with McAfee Computer security company, I requested cancel my membership and ask for refunds. The company refused to do so. That is ridiculous. I would not recommend this company to anyone.

I was enrolled in auto renewal without even realizing it. I got an email telling me my account was auto renewing that day. I called immediately to cancel but was told I would only get a 40% refund. I haven't even had a pc in quite some time so have not used the service at all. The renewal was $118, much more than I originally paid for the product when I bought it several years ago. Their protection may be good but their practices are predatory. I highly suggest not doing business with this company. Their customer service is horrible.

Want to cancel 5 yr subscription I was railroaded into taking! All I want is a refund... Talk with someone with broken English, very hard to understand! Supervisor supposed to return my call.... 3 hrs later, no call! So frustrated!

I purchased this product from Wal Mart in the clearance section. When I attempted to set up the key code information it gave an error message and stated that the key code was already used. I contacted Mcafee customer service and was told that the key code was already used by someone else with a different email address from my own. The rep told me that I would need to find the purchase receipt and send in a photo of it. This would be an extensive search for me as I own a business and it would entail digging thru 100s of receipts to find it. I only paid $8.39 for it in the clearance section. Mcafee should have resolved this issue without asking the customer to jump thru a lot of hoops. I will not be purchasing any products from Mcafee in the future.

McAfee snuck in an autorenewal to my contract. They let me know afterwards that I'd been charged. I tried to call but of course had to wait for much too long. I sent an email 4 months ago but received no reply at all. Now they say it's too late for a refund. They promised me a call back from a supervisor which did not happen. Then I received an email stating that the case had been resolved. Now they have me on hold again for ages. This is an absolute scam! Stay away!