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McAfee
Overall Satisfaction Rating
3.15/5
  • 5 stars
    60
  • 4 stars
    57
  • 3 stars
    29
  • 2 stars
    8
  • 1 stars
    46
Based on 200 ratings submitted in the last year
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    782 McAfee Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 12, 2018

    Thank you for giving us the opportunity to honestly and accurately report our experiences as consumers. McAfee Safe Connect is an application that didn't work on my device since April of 2018 day of my subscription, I am being charged despite the fact that the application is not working and they are not willing to refund my account. The lesson here is for USA consumers to stop doing business with any company that is outsourcing their services overseas because, overseas companies are not following USA rules and second, it is NOT secure in every aspects, and finally, why are they sending jobs overseas while people in the USA need jobs and we are giving our money to other people outside USA.

    Above all, there is no way to communicate with the original company located here in the USA. Very disappointing for a company like McAfee to be taking consumers hard earned cash and not providing the services they have previously agreed to honor. I am willing to provide additional information in this regard "to who it may concern".

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 11, 2018

    Malware program has a habit of popping up when shutting down and telling me that something needs fixing but when I try to get it fixed I ALWAYS get a screen trying to sell more Malware. You would think that they could manage to recognize subscribers, other companies do. When I did get through to talk with someone, he was heavily accented and tried to charge me for fixing. I declined his hard sell and fixed the issue myself for 0 cost. I don't even know if he was a McAfee employee. There again, you would think they would have better security!!! If he was an employee I find it despicable that they would try to charge for fixing something that was a simple fix and something I thought Malware prevention was included. All in all, I'm finding the program a FAIL.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 2, 2018

    I cancelled my subscription with McAfee many years ago, as we were still getting viruses on our home computer and felt the service was not working for us. However, it seems they have an automatic renewal with our bank, and even though you cancel, they will continue to take your money every year until you stop the auto-renewal. In order to do this you need to log into your account, but we have since moved house, changed our computer, and e-mail address, so we haven't been able to even access our account! Customer services are a waste of time, one person says we cancelled in 2013, yet today I have spoken to someone in California, (we live in England) who says there is no record of us canceling.

    If we can provide proof that we cancelled, we might be able to get some help from the bank, but McAfee does not have an e-mail address, or postal address, so we would only have been able to cancel on the phone! They told me they would have sent out e-mails 30 days before taking money from our account, but we have never recieved any, and we are unable to access our original e-mail account, so we couldn't have known this was happening. I am unable to see how a company can legitimately take money from anyone without providing a service, and their cust service seem geared up to make things as difficult as possible, leading me to believe that this is all done deliberately. This is their biggest scam of all, check your bank accounts people, and make sure you turn off auto-renewal in your accounts unless you want to be tearing your hair out like myself!!!

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 1, 2018

    Not happy with support. Try to get a refund. The supervisor was supposed to call me. Have not heard a word from him to help me. I would not recommend McAfee to any of my friends. I will never use them again. You get the runaround from them.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 15, 2018

    Used the product for years. I decided to run a manual scan, only to have the software tell me that my subscription expired six months ago. I was shocked, but figured I got careless. I logged on to my account, which showed the my subscription expires in 2019. And there is no way to contact them. I tried a chat room and heard nothing. They've left me exposed even though I am paid up.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 4, 2018

    Does anyone know a way to block their ad, I have ad blocker but it still pops up every half-hour? This ad slows my PC. Interrupts whatever app in FB or a game, I sent emails asking then to stop. I will report you to BBB and any other authority I can find. Renew with McAfee LOL!!! In your dreams!! STOP ALREADY!

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    Rated with 3 stars
    Verified Reviewer
    Original review: Aug. 28, 2018

    Anti-virus is OK but has false positive they have done nothing about. Support is very attentive but every call starts as though the problem is new even though it is them calling me - I gave up after months. The biggest problem is the renewal scam. 10 user Total Protect is available on their site for $44 but the renewal is $99! They throw in a "free" tune-up program value $69 but it is a pretty useless me-to product no one would value at $59 and anyway they say it is free. DO NOT auto-renew. They'll more than double the cost!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 4, 2018

    This was by far the worst experience I have ever had. From the beginning I had nothing but problems. I could not even get the program to download even past the first step. I contacted Technical Support online, chatted live with people from India (first issue right there). None of the people would read what I wrote, they insisted on remotely accessing my computer and tried doing the simplest and most pointless things to get it to download (turning off my Time Machine Back-up, changing my screen saver) and spending over 2 hours until I had to kick them off my computer because they wouldn't listen to me. I finally asked, on my 3rd call, to have an expert/next level problem solver call me and they said I would have to wait 24-48 hours. I demanded a refund. Do not recommend this company let alone the product.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 2, 2018

    Went online to buy more anti spam and virus to protect my computer. A sales rep from McAfee said he would fix my problem. He said for $149 dollars he could help me. When he had finished and fixed the issue he stated that I could not pay by credit card that I should send a check instead. This sounded a little odd to me. In about three days later he called me to send a check to him or he stated that he would turn me to a third party for collection. I am in my early 70s with great good credit. I am retired military of 23 years of service to my country. I will not be harassed by a person who can't hardly speak English.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 31, 2018

    When I tried to renew I was directed to Quantum Technology in India. I thought I was n McAfee customer service. So they wanted to take direct control of my computer. Afterwards they wanted to extort over $300 for a three year subscription plus a browser blocker for even more. I only wanted to renew a $30 subscription. What a scam! Also they wanted another $30 to install the garbage. This company is nothing more than a blood sucking lying leech rip off. Avoid at all costs!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 30, 2018

    What a load of horse manure! First you buy the software which by the way is now just a code, not a disk you install. The code then says 'invalid'. You are then directed to a customer service representative who gets access to your computer and tells you that a hacker has blocked the installation. You will get some kind of 3 year protection for 399.99!!! Yeah right! Sorry I'm not that gullible. Sucks because I installed McAfee last year with no problem. Luckily I don't store banking info on my computer.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 7, 2018

    I was told that by purchasing a 3 year subscription for around $300 that it would include Anti-virus software for this term AND TechMaster support for this term. However, I was misinformed by 3 different support persons when deciding and now they tell me that the money only covers anti-virus. This is no real savings since the anti-virus is about a hundred a year. I am very disappointed in McAfee. Additionally, even though, the TechMaster support personnel are good at what they do, they are foreign English speakers and some are difficult to understand. They often do not understand the issues when explained in normal conversational English.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 1, 2018

    McAfee Billed to New CC W/O Permission. That's right, BEWARE! Even if your credit card information on file with McAfee is inactive or no longer viable (expired), McAfee will retrieve your NEW CC information from Master Card/Visa (others?) and then bill your NEW credit card with a subscription. Customer service at McAfee stated that they have this agreement in place with banks to "protect" their clients and ensure digital security.

    My concern is that this policy is predatory and forces unwanted products onto those who may not want or need them. Those caught up in McAfee's CC update policy could easily include individuals who are deceased, unsophisticated, or be providing subscriptions to retired machines/devices. In my case, I was billed for a renewal subscription while reviewing other providers for a possible change. A violation? Tech companies should not have the ability to search for and secure updated credit card information when details on file have expired. In particular, companies should not be allowed to make a charge to a new CC account without the cardholders' permission.

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    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 30, 2018

    Honestly, McAfee is basically installed by default in most computers regardless of whether or not you want it. Once it expires, there are constant pop ups about renewing it. And deleting it is a whole process that proves this company doesn't care about customer service but only about have customers and keeping them - not because they want to but because getting rid of it is such a hassle. This is a difficulty I have never faced with any other protection company. To delete it, I had to google multiple things and DOWNLOAD a McAfee service to uninstall their OWN service. I literally could not simply uninstall it. This extremely frustrated me and I will never be downloading this service willingly again.

    I was extremely disappointed with the fact you had to download a McAfee product simply to delete McAfee completely, it's a waste of time and in my opinion used to make it difficult so that customers keep it because they cant or don't care to go through the process. But I recommend going through the process of deleting it and adding another protection service such as Norton. Anything BUT McAfee.

    In the link you need to download to delete McAfee completely, if you go down you will see MCPR tool to download (once again one of the main reasons I will never use this product again, you have to download one of their product to delete all their programs???). I recommend Norton unless you have another company you prefer.

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    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: June 25, 2018

    I purchased a McAfee® Total Protection for one device. My MacBook pro is full of malwares e adwares! And after 3 reinstallations it appear just a window saying that the software didn't run! And I paid!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 9, 2018

    I just got off the phone with customer service and they are refunding my money but I still have to pay double to remove it from my credit card for renewal. I need this issue resolved as soon as possible... I don't have double the money so they don't keep charging me! I'm VERY upset!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 31, 2018

    When I called in for help to install, very pushing in trying to sell me more help. I told them I have someone who can clean my computer. When Deborah kept pushing the issue while in my computer I grabbed the mouse to close her out of my computer & we fought back & forth with the mouse. I was so shocked. That happen this morning!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2018

    FRAUD. I never signed up for auto renewal. I work for a company that requires its own security and charges me $75.00 a month for tech support and security. McAfee drafted $100.99 for a renewal which I did not want nor need. I spoke with three different customer service reps, 2 in the Philippines, 1 in the US. All 3 contradicted themselves several times throughout the call. They lie and made stuff up just to get you off the phone. I called ANOTHER rep in Texas who suggested I conference call my bank to expedite my refund to ensure the money would be in my account the next day all the while knowing that the company wouldn't do that. McAfee takes 5-7 business days to refund money that they fraudulently stole from you. Worst customer service ever.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2018

    I have a severe complaint about McAfee products and the lousy customer service department including the very stupid supervisors. McAfee support charged me 107.00 twice on my bank account. They are only supposed to charge me yearly. Not every damn month. I requested a refund and I was told by a very stupid supervisor that if I want a refund they are going to cancel my protection on my computer. What kind of sense does that make. None. My expiration date on my lap top computer is in 2019. First of all they are charging me once a month instead of once a year. They are supposedly investigating this but they have no answers. Why is that. I am so pissed off by this. You need to seriously investigate this crappy company. They are crooks and frauds. Signed with extreme disgust.

    9 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: May 15, 2018

    When I called McAfee today to have them re-install the antivirus they told me I had a virus and that's why I don't have McAfee on my computer and they charge me #199.00 to remove the virus and re-install it again, They hardly speak English, they are most of them from India. I told them I paid for antivirus BUT I got a virus because of you. I'm calling my bank tomorrow and have my money refunded.

    10 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 25, 2018

    This product does not deserve any stars. I read the highly rated reviews; a trial version came with my HP laptop, so it must be good, right? And; McAfee offers a "100% Satisfaction Guarantee." The software did not catch the virus I got about day 40 . To add insult to injury it occurred while I was writing my novel. More than 400 pages were replaced by McAfee with this message: "This issue may be due to virus infection, we do have a free virus removal support option and in order to avail that you may need to turn on McAfee automatic renewal. Shall we go ahead?"

    There is NO Customer Service. They never responded to my chat inquiry or my email. I call their scheme simple blackmail. There are too many good, reputable (and free) antivirus programs out there. Even my company's IT department won't recommend McAfee. (THEY told me how to rid the new laptop of the virus). DON'T BUY THIS PRODUCT.

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    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 23, 2018

    Technician James made a big error. Charge me for service by saying, "You need these programs." As far as I know were never received on my computer. Cannot get in touch with James. McAfee does not have a e-mail address and a fax number. Impossible to reach James to help with this issue. As for as I KNOWN gave James $533.57 for service. Have not receive a invoice to match my credit card statement. Have a contract for 2 year ending December 2018. WANT MY MONEY BACK for service never received.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 23, 2018

    I downloaded McAfee Antivirus on my laptop, it did all the updates, upon restarting the computer, my screen was black with only the cursor visible. My second laptop's screen also went black after the McAfee updates. Repairman said this is a very common and typical problem of McAfee and Webroot antivirus software being corrupt and thus corrupting the computer and particularly Windows systems. Maybe if consumers were warned of such, antivirus software ratings wouldn't give consumers a false sense of security.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 18, 2018

    Problem started when I went to renew my client's corporate antivirus software. I clicked on the link. They sent me to their web store. Went to a form with all my contact information already on it. I clicked to submit my payment, and I got a message that my postal code wasn't valid. Considering it came from their records, and it's been valid everywhere for the last 30 years this was a surprise. Ok so I called the next day to finish the order.

    The helpful person couldn't find it at first, then said I had two accounts (true) and he was able to amalgamate the accounts, and put through the renewal, although the price was not what they said in the renewal email. This process took 2 hours, including transfers from one department to another and a full hour on hold before I spoke to anyone. Called back in the evening to check the prices. The customer service person had trouble locating the account, then stated that the sales department is closed for the night so they couldn't do anything for me. This took 90 minutes.

    Called the next morning, and got a discount for the problem with the pricing, (done) but noticed that I the computers with the expiring licenses were not listed on the website. I was transferred to Tech support, who couldn't find the data. Didn't know about the amalgamated accounts, and had to wait for the person who helped me originally to come in to complete the process. They'd call back in 2 - 4 hours when the person from the previous evening returned. This process took 3 hours.

    Called back 5 hours from when I had completed the call with the last tech, as I didn't get a callback. Same problems finding the account, but was able to find it eventually. I stated the entire problem was caused on their end when they were messing with the account, and that they needed to fix it. I received excuses. I then asked for a manager, who wasn't available. Wasn't able to talk to anyone above the original tech, who, pretty much said that they couldn't do anything for me, and, after a total of 7 hours on the phone, told me I'd have to uninstall and reinstall the software I had just renewed - so it would work with the new customer portal. I was not pleased with this new piece of information.

    The tech pointed me to the job ticket portal so I could see the responses and actions taken to that point (nothing) and summaries of our conversations, but clicking on the link on management portal - that I'm logged into - redirects me to their business support site, which requires a log in, and much to my surprise, the user name and password doesn't work. The tech on the phone was no help here either.

    I asked the tech to leave a message for someone above him to call me in the morning, and left a detailed note for them to respond to - we're now about 15 hours from the start of their business day, and I'm still waiting for a call. So I'm at 7 and a half hours on the phone with them, do not have the problems resolved, and my best information now is I'm going to have to go to each individual computer and uninstall and reinstall their software.

    So we're back to my title. I'm happy with the software, but will not deal with the humans they have working there again. They were pleasant, but I feel they lied to me on multiple occasions. I found them to be ill-trained, mistake prone, unwilling to provide any service above the bare minimum, and in some cases untruthful. By the time I was finished talking to them, I wasn't really sure what was true and what wasn't. I'd check my open problem ticket to see if there was any progress - oh wait - I can't, my login doesn't work. I guess that's one way to get rid a problem.

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    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 6, 2018

    This morning I joined McAfee Antivirus... I gave them my Card Details with a promise of 30 Day money back Trail. After my computer crashed again and seen no McAfee installation on my computer I called the helpline. The Chap Gave me a code that taken total control of my computer remotely. I said, “I wanted to cancel now and go with another antivirus company.” He said I can check a box to cancel... I put my email number in the box to cancel. THEN SAID IT’S GOING TO COST $120.00 IN SERVICE FEES TO CANCEL MCAFEE. I have contacted my bank and cancelled my card. What a hassle. I hope no one else has to go through This Experience... I would rather have a virus. Thank you.

    9 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 26, 2018

    This antivirus has been preferred at every company I have been employed, so I trust that they are the best. I have never had any issue with security or use with this software. I have the ease of mind that my computer is safe. And the pop-up reminders are great! I don't have to worry about remembering updates or anything like that. Being able to set when I want updates is a nice feature as well.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: March 26, 2018

    I like the way McAfee seems safe and is easy to use and get. The system would be easy for people who are not as good with computers as me. McAfee was a little pricey but I didn't use the computer enough to know if the price was really a significant amount. The price was the main reason I stop doing it. Otherwise McAfee worked well for the most part and it was helpful. McAfee was okay and I would do again for a free trial.

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    Rated with 4 stars
    Verified Reviewer
    Original review: March 26, 2018

    I like McAfee a lot because it seems to work really well for me. You can renew online if you want or go someplace else. However, I would like for it to be explained better how it work, why it works and why it works so well. Still, my overall experience was very good and it makes me feel safe when using it at all times like with purchases. It really makes me feel comfortable when using it. Many people I know use this and they all have great confidence in it.

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    Rated with 4 stars
    Verified Reviewer
    Original review: March 26, 2018

    I chose McAfee because my sister recommended it. She usually uses it and really likes it. I really like that McAfee is easy to use and is updated regularly. I like that it sometimes shows me when there's a possible problem and I choose whether or not to address it. The only features I'd probably improve would be the option of allowing an update. Sometimes it's sad when it automatically tries to update on my computer and I'm in the middle of something. However, my overall experience with the software has been really good. I haven't had any viruses since using it.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 25, 2018

    I like all the features of this antivirus software, and it's been a lot better than other antivirus software. It's been a trusted antivirus software for some years now. It's secure, protects my files, passwords, and sensitive information, and I really don't have to worry about hackers or viruses attacking my computer. And the experience with them has been awesome, and they clearly live up to their word and my expectations.

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    McAfee expert review by Shelley Elmblad

    Founded in 1987, McAfee is a longstanding and trusted name in antivirus software for consumers and business because of how the company has continued to advance products to keep up with a changing industry over the years. Now a part of Intel Security Group, the brand will be eventually be renamed.

    • Global threat intelligence: McAfee uses this process, which collects data from millions of sources from around the globe, to offer real-time protection against viruses and other malicious threats.

    • Protection for all devices: One McAfee subscription with a 30-day money back guarantee includes antivirus protection for all PCs, Macs, iOS and Android phones and tablets and Android watches. Anti-theft features for mobile devices lock down the device and can locate it when lost or stolen.

    • Parental controls: This feature offers filtering and monitoring of what children can access and see when they are online. You’ll have to upgrade to McAfee Total Protection at $89.99 to get parental controls. Two other options cost $79.99 and $59.99, and discounts may be offered for the first year.

    • True Key Identity Manager: This is a secure software password vault that is used to log into mobile apps, websites and devices using a combination of facial recognition, fingerprint or devices.

    • Home network scanning: McAfee can scan a home Wi-Fi network to detect unprotected devices.

    • Best for: Families, businesses and people handling highly sensitive information.

    Profile picture of Shelley Elmblad
    Shelley Elmblad Financial Software Contributing Editor

    Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

    McAfee Company Information

    Company Name:
    McAfee
    Year Founded:
    1987
    Address:
    2821 Mission College Blvd.
    City:
    Santa Clara
    State/Province:
    CA
    Postal Code:
    95054
    Country:
    United States
    Phone:
    (888) 847-8766
    Website:
    www.intelsecurity.com
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