McAfee Reviews

WORST CUSTOMER SERVICE EVER! Just **. Avoid all McAfee products. Don't buy. 5 damn days of fighting with these ** from the Philippines. Just avoid. Rip off. Rip off. Rip off. Had to close my bank account because of these **. No phone number for Santa Clara, CA. Thieves!!!

I relied on a popular PC magazine's report that McAfee is good protection. Don't rely on them. I downloaded McAfee Total Protection in November, 2017. Ever since it was installed their program turns on immediately after booting my computer up. I've read and read the McAfee forum and the moderator only gave false information. He guessed it was this and guessed it was that. Frankly, I believe he was not an American by the way he constructed his sentences. I haven't found any fix anywhere. It highjacks your computer the minute it boots. I won't ever download any of McAfee products in the future.

I use this product based on initial recommendation of my dad, now my techy children, so it is very long term use, off and on for 20 years. It has never let me down.

I have used McAfee and I really preferred this but found it pricey. They do run Specials on this virus protector though. I would recommend this but just check for specials.

My service provider offers this software with the subscription. In the past, I have contracted a virus using this software on my main computer hard-wired to the LAN.

This was my first experience with an antivirus program and I didn't seem to have any problems with the McAfee program, and it seemed to work rather quickly as it went through the steps.

In this past year that I've used McAfee LiveSafe, I've found very few threats or vandals on my pc that the software didn't detect. Also, it prevents me from browsing sites it deems unsafe - wherein if I were a more prudent person, I'd probably be more grateful for this feature.

It takes time and always needing updates and other components and attention. It was a mistake and I am looking for a better one that has a reasonable price.

Great notifications if you're on a scam type website. Easy to use and easy to run McAfee's cleaner and several ways to run their cleaner. Great cleaning tools.

Almost every day, I get this page that keeps popping up with a scan that gives me details of what I may need to repair on my computer. It's great, but when I want to fix an error, I have to pay again. Why do I have to pay when I already pay for the service every year? That's mind boggling.

I have used this antivirus for a number of years and in general it does its job. Two things that I did not like automatic renewal and it missed something and I got a virus which it overlooked.

I'm new to McAfee, less than 2 months with new computer. I like the shred feature and the ease of use when navigating the program. The price up-front (first year) is reasonable, but after the first year, it triples.

McAfee Security software did not secure my computer. After buying and using it was my first experience with problems with my computer, worms, bugs, and other difficulties that I invested in some professionals to mend.

Removed all my viruses immediately after I installed it. Easy to use, simple, basic, and a child can use it. Doesn't use words that are difficult to understand for those of us not techy like that. See for yourself.

My computer came with McAfee software pre-installed. When the subscription ran out I tried switching over to Windows Defender and I couldn't because it claimed another software package was installed. I thought I fixed the problem, but I guess McAfee never really left my system, because even after I've uninstalled it Windows Defender can't turn on live time protections because there's another program blocking it. When I go to the Action Center and view installed virus protection apps it shows the Status of McAfee as Not Protected and the status of Windows Defender as Off. When I click on McAfee the Take Action button becomes enabled allowing me to sign up for a subscription to pay to be protected on a computer that I already paid good money for. When I click on Windows Defender it remains disabled.

My McAfee Total Protection was purchased a over 2 years ago & I was well satisfied. They have since added a new feature. Now, every time I boot up my PC a McAfee popup shows up in a minute or so and blocks whatever I am looking at. See attached photo. I called McAfee. They said, "You can't turn off that popup feature. Just ignore it. It's just a soft popup. Our customers like it." I find it infuriating. So if you love screen blocking Popups you will love McAfee Total Protection.

I am so tired of this program overriding my system when I chose not to use it! Stop!! I am the only user on my PC and yet when I try to delete this scam of a program they say I cannot because I do not have administrator access. I am the administrator!!! I have used this software on many of my computers and although I cannot confirm it, I really feel they plant the viruses so you feel you have to have them. For that reason I will not use them anymore and now when I have a new PC I have their alerts every 2 seconds trying to scam me in buying their product. I now have an alert on my screen that says buy our product or accept the risk!! I cannot close it but I have to "accept the risk"... Sounds like a threat to me and definitely a scam.

McAfee came free for lifetime with my HP laptop purchase and I love it. It does what it's supposed to do and as long as I do the updates which are easy everything is good.

I have no real complaints about the performance or usability of this software and I have not used the customer support option. But my frustration is the cost of the recommended antivirus software.

McAfee was free for me with my internet provider, they automatically protect everything that is on my network or being used in my home. It was free and I have no complaints.

We were using both Norton and McAfee before, but we no longer use any of the antivirus software because when we had them, we noticed that we got more problems and seems that it doesn't really help.

I have it through Bell Canada and have had zero problems. I can leave it to run automatically or can set it up to run anytime I want to also.

I find this software easy to use. Have not been disappointed. Know many others who use it and are happy with it. Would recommend it over other high priced antivirus software.

I have used other products. McAfee is the only one that did not cause operating conflicts. So far I have had flawless operation. The virus scan runs itself and gives me a full report if I so desire.

I definitely didn't like Norton as they allowed things to crash my Computer more than once. McAfee seems to allow some things in too but nothing has crashed yet.

I've been using McAfee on my tablet for over three years. I like the price and that it protects my tablet against viruses and other harmful things. I don't know much about computers or tablets or even my phone but, I do know this product does what it says it will do and it's easy as pie to download and run it. Thanks McAfee for a good product.

McAfee software for antivirus support is very good. I have had some issues with the firewall but was taken care of very quickly. The new addition to the software is TrueKey. I thought since Intel owns both products they would be very good, BUT TrueKey has many issues. Many times it doesn't fill in the login nor password to locations that you set up. This should be automatic but it is NOT. They also have many issues with fields that require security answers. They automatically fill them in with either the login name or password. I worked with Tier II at Intel to resolve some of these issues but they do not seem to get fixed. The original version had no limits to how many accounts you set up. Now they give you 15 and if you need more and you will for an additional $20. They offer unlimited amount, so beware.

I do not like this software. It doesn't work right and when you renew they keep asking you over and over again. Makes no sense, would not recommend this software. It does not warn me when there is a bad site, spam, etc.

They told me my subscription had expired and that our computers were at risk. But I could not stop them from extending it free for awhile until I would decide to renew. I didn't want it but could not get it off my computer so I never felt secure and I installed different antivirus software. Then 16 months later, I got a bill for an automatic renewal... so for those months, we were paying for service for 2 computers. So we got no service from McAfee, and in essence, they cancelled a service that we had already paid for, and when we found this out after receiving service from another company, we were not offered a refund.

McAfee is the most user friendly antivirus software out there. I have tried Kaspersky and Norton but prefer McAfee out of all of them. It provides the protection I need to keep all of my computers safe.

I have had this software for many years with an update yearly and I like it because it is easy to use and if I can do it then anybody can! I have had it on all of my computers and don't see any time changing.

I find it very aggressive and I have not had a virus get through it. This is my third year using it. I do have the full protection package. I would highly recommend it.

I have never really had to use the customer support as far as I can remember. My first Dell computer came with McAfee & that's what I have stayed with for the last 15+ years.

Horrible. I hate all anti software. Instead of protecting my system the software usually give me viruses when I download my game. I hate this with a passion.

Been using min. 20+ years on everything from biz to personal use. I have always used in conjunction w/ Norton. Good value and good predictive asset. Try it out - if you don't want your system(s) to go down... It's worth it. OK for small/medium biz but not great at scalability but does well on IoT.

McAfee is very good for antivirus protection. It is expensive yet easy to use. There is no limitation as to how many devices can be used on one account.

My computer experience and knowledge are limited so I need something that will do it for me and McAfee was recommended by a friend and that is what I have.

I get this for free, so I can't complain, but I've never had any security issues either. They also have a pay version, which may be better, but I don't use my home computer enough to warrant paying for it.

It seems that every computer I get from HP has McAfee on it, the trial period is over then the problems hit. I had the same problem with this computer. I let the trial run out. Then when it did it caused my computer to not have any screen once I got through the startup with my computer. This was what happened to me the last time when I changed the software to another company. This time they warned me I had a day and then I suddenly had slowdowns and many other things happen. Then it just would not put the desktop screen on. Last computer it caused the same thing when I changed the software to different company. This time it didn't even give me a chance.

Overall it's a really good antivirus but tends to drain battery fast and it needs to have a deeper clean on the RAM and storage. Seem I always get a notification of not enough storage to download certain games and apps.

I think they are great, I got a virus. Called McAfee and they cleaned it. Got my laptop started and made sure everything worked before they let me go. They took their time, did not rush me or put me on hold multiple times.

Have used several years without a major mishap yet. One time when I did require tech repair service I thought the fee of $70.00 was too high for a one time problem. Other than that experience has been satisfactory but according to surveys probably not one of the most effective.

I use Windows Defender and McAfee. I am using free versions, therefore I do not get optimum results. I have picked up viruses using AVG and Avast (free versions) as well.

Simple to use, low cost. Works well on both laptops, tablets and smart phone. I've used most of the other brands and truly believe McAfee to be the best.

Cost wise I'm a Bell Canada customer. With the Phone, Sat & Internet package I pay dearly for Bell add McAfee at no charge. Antivirus seems protect my system just fine.

I have used the Mcafee Concierge Gold service for several years. Any problems I have encountered have been addressed promptly and thoroughly. One service covers all of my equipment.

I bought a version of McAfee Antivirus, and when I attempted to activate the product, they required me to enter a credit card number for automatic updates. It said I could cancel the auto-renew, but I shouldn't have to give them my credit card number in the first place. I've already bought the product.

McAfee can be helpful to the limit. It takes over your computer and the computer is no longer yours. I prefer to use something else which I prefer to keep to myself.

No extra cost to me as McAfee is provided by my ISP AT&T. Very seldom does Malwarebytes find any issues but sometimes usability is a little bit difficult, like temporarily suspending AV & firewall.

McAfee has always protected my computers and laptops so that I have never had a problem with a virus or anything. I have tried Norton but liked McAfee better so I am sticking with McAfee.

I have used McAfee the last few years as they have a family plan that I can use across both my computer, spouse, children and grandparents.

We have tried many antivirus protection programs and we have had the best luck now that all 6 of our computers are safely protected. My husband is a database administrator and he only recommends items he has thoroughly checked out and is happy with. McAfee must be the best, or he'd be using another program. Keep up the good work.

Have had no problems with this software since installing it on all my devices. Easy to use! Value for me was exceptional since it is included in my subscription to Optimum cable. Very easy to install through Optimum. All Optimum customers should take advantage of this service.

I've called HP several times because of viruses on this computer. It does not work like it says and it is pitiful. HP needs to get other companies besides McAfee which works better and give the customer a choice. I would like a better company.

McAfee is pretty simple, and I sometimes wish it had more bells and whistles and some of the info it posts looks generic at times concerning scans and results also.

I get McAfee free from my ISP and it is just OK. On my PC, it still allows pop-ups to infected sites. On my MacBook, full installation blocks function of the computer. On my iMac it is missing from the toolbar! What happened?

This program came with my new PC, and I bought a year's worth for $40. But I kept getting "trial period ending" warnings, and when I called to check, they said ignore them. But they keep coming. Worse, I got 2 serious intrusions that froze and damaged my new system, Over 3 days, I made about 9 calls and could never get anyone who spoke anything resembling English. First they said they'd call me back but didn't. I assume they also couldn't understand what I was reporting. It got elevated to "Tier 2," and I was contacted by another rep who didn't speak English. They've called me back about 12 times this last week, and even though I emailed them to stop calling (I fixed it myself with a System Restore), they keep calling me and leaving incoherent messages. They've wasted about 35 hours of my time and $40 of my money. McAfee stinks!

We have found that McAfee prevents us from getting viruses, battles malware and keeps predators away from our computers. We've used McAfee for many years and have been very pleased.

McAfee will make me aware of sites that are potentially dangerous but will let me make the decision to stop or proceed using the questionable site. It will also let me know the best course of action to take for my electronic safety.

I get so many pop-ups when I'm playing a game or watching a movie. I'm not quite sure what McAfee is supposed to do exactly but what it doesn't do is work. If this is supposed to stop viruses from getting into my computer why do I end up with more than what it cleans out? I really believe that no matter what we do to keep viruses out, the government will always give us viruses just because. It doesn't stop the hackers.

It does protect my computer, I don't know that this is the best software. I was informed from a friend who works on computers to just use; Windows free security software and have been doing so without any problems.

McAfee is very intuitive and you can schedule it to scan your drive and external devices and update the latest definitions on a daily basis. When McAfee detects a virus it automatically quarantined it and keeps a log.

I didn't like the fact that I have to keep trying to work, and fight computer at same time. Ready to try another. I will try another one when I get a new computer!

My service with McAfee was to end on Sept. 07, 2017 and on August 07, 2017 they debited my bank for $93. On Aug. 08th I notified them I did not want to renew. I removed the program and sent them several messages but cannot get a response. What does it take to get their attention?

First thing. It slowed my computer down by like 100%. Also after a year of paying 39.99$ I believe... McAfee tried to charge my debit. Add 100$ For the next year. Didnt even warn me. Then after uninstalling it left McAfee safe life installed but not working. It never really uninstalls... And just keeps popping up that I need to renew. Very sheisty and obnoxious. Do not buy.

We subscribed to McAfee Internet Security and were customers for about a year and six months. We got discounts from them each time we renewed or we would have looked for something else. The program on our computer proved to be defenseless against hackers. Ransomware gained access to our computer and tried to get us to pay them a lot of money. We were bothered by Ransomware by phone too but we managed to get rid of them ourselves and fixed the virus ourselves. McAfee did nothing to help us nor did their security program work. We feel that they provide poor internet security and you may not realize how bad their service is until you get bothered by hackers like Ransomware. We have Windows Defender and its free to use and was provided with our computer and it works better than McAfee. Don't use McAfee because they are a waste of your money!

Took too long to find that McAfee Antivirus by freaking default installs Yahoo search into Firefox! This is called abusive manglement by despicable programmers. To fix this problem requires removing Mcafee. DO IT! Any company that forces you to use third party crap without your expressed approval is WORTHLESS. To avoid having to use a virus checker requires that you surf sanely. This means never clicking on anything in your email, never install anything you aren't sure of its source. THESE ARE NEVERS! It is exactly like the rules to safe sex.

I purchased McAfee and paid $48.70 through PayPal for the download. I was not happy with the company and proceeded to ask it to be removed from my computer. The customer service that I asked for this to be done, was very rude, talked over me as I tried to tell her that I wanted it removed and did not care for the product but as I would try to talk to her she kept very loudly talking at the same time and would not let me get a word in until I finally had to raise my voice and ask her to stop talking so I could get a word in. I finally just hung up on her. I proceeded to contact PayPal and asked them to cancel my payment and why. They tried but it is still in Resolution case number is, **. I have no order number, and as of now, McAfee will not cooperate. It has been over a week and they will not refund the money back to my account.

McAfee refused to refund me one year's subscription for Antivirus Software which I no longer require and which was in a sneaky way charged to my Credit Card. Their excuse was that 60 days had elapsed since they charged my account even though they debited my account one month before the amount was due. I emailed them as soon as I realised what happened and only a few days past the 60 day limit. Yes technically it is my fault for not reading all the fine print, however I find it is very deceitful to automatically charge my credit card without specific correspondence and my specific acknowledgment to that effect.

I talk to a tech for about 2hrs and he let me know what is wrong with my computer and that it is slow and I need a tech to check it out about every 2 -3 month. That way they can clean it and it will run faster. They wanted to charge me 179.99 for one year and they can clean it monthly. I told them I do not have the money for that and I knew a tech in my town and she would clean it for 30.00. So they said they would clean it for 50.00 and I did not need Mcafee antivirus because I had defender. So I ask "Why did I pay for Mcafee last year when I didn't need it and now you charge me again for this year."

Apparently my McAfee subscription expired 150 days ago, which I'm reminded about constantly when I start up my PC, during work or just watching a film. I could live with that - I'm not that keen on being blackmailed into buying a product I don't want to use. Today, however, things went south. All of a sudden the Adobe flash player crashed non-stop, the screen would freeze or worse, shut down in the middle of a file, I was working on. (Losing all that I had been working on just now). So I gave in and paid the 30 US dollars - which in reality turned out to be 36 dollars - and now things are cool. For the moment. Now, I'm not an expert, don't know anything about apps, devices and so on, but I have this ugly suspicion that the problems I endured today was caused by McAfee. A device that came along with the purchase of the PC. End of story. I won't be surprised if it turns out that McAfee has charged me with the double of the amount I paid for renewal. So be it.

The pop ups on my computer are awful. They come 3 & 4 at a time, piled on top of each other for the entire time I'm trying to work. They have several tricks. Some say your subscription expired. In some, the "yes" boxes are already checked. As you x one out, another is underneath. All this is going on while trying to use my computer! Sometimes I just turn it off without completing my work, because I'm tired of fighting McAfee!! Isn't there a law against this?

This is ** waste of money and time. I have installed software and it shows Virus scan feature missing. Installed 1000 times, restarted machine 10000 times but still stupid dashboard shows virus protection OFF. Contacted illiterate customer service, they are moron seating in different country. Used their useless virtual technical support and it shows no problem in system. Tried to search customer service email ID, but to my surprise there is no single email ID where I can raise my concern. If you McAfee guys read these, contact me ASAP on ** or else I am filing legal lawsuit.

I renewed my McAfee Antivirus Protection subscription 2/17. All I got from this program is browser protection. I kept receiving popups warning me that my computer was in danger, clicked the "fix" button to discover that I needed to pay or repurchase what I had already purchased. Customer service took over my computer to remove and reinstall McAfee. The Rep wasn't able to remove virus so she forwarded call to a tech who told me he could remove the virus for $69 one-time fee or $179 1 yr. I refused to pay. Now I have a virus I can't remove.

I purchased McAfee last summer for my new laptop. I have used McAfee before and had a good experience. This time, it installed, but then it was suddenly gone. Don't know why. Tried reinstalling. It won't work. Tried four times. Each time it stops and tells me to try again. Did the customer chat thing. They haven't been able to help either.

McAfee is a scam - I bought this. Tried to put it into my PC and I got nowhere. Two online chats appeared when I told them I wasn't ok with them taking control on my PC the closed chat out then I got tech. call. I couldn't understand what he was saying but he wanted to do the same. Take control of the PC. I told him I was ok with that he hung up on me. What a company and their customer service sucks...

This is some sort of scam. When trying to use the keycode to renew from a purchased renewal card from OfficeMax, the website on the card will not take you to a download screen, as it says that it will. You are forced to on-line chat with techs or call. All will ask how old the computer is (Mine is exactly one yr old & had McAfee loaded at time of computer purchase.). Then, they want to "take over your computer" in order to help. No matter what McAfee site that you click in, wants this. When you call the numbers listed, same thing. When you enter your phone number, get all sorts of hangup calls from suspicious numbers that don't work. No matter where I turn, I am boxed in. Probably, to upsell me or sell my info. So, since McAfee won't allow me to renew without this scam-type hassle, I will get virus protection from another company. McAfee is not worth the headache.

Last year I updated my computer to Windows 10 with Edge browser. Ever since I started getting pops and malicious malware prompting me to purchase McAfee to prevent such viruses and pops! I want the consumer to be aware of the malicious way McAfee tries to get me to subscribe to its product.

For a month, I have been awaiting a refund. I sent the package back along with what they required for a refund. After a month, I contacted them and they claim they never received the package. I e-mailed them with their refund form and attached was my proof of purchase. They continuously e-mail saying I didn't send proof of purchase. They are being very uncooperative!

I was very upset when I got an email from McAfee Security saying they charged my Debit Card 96.00 dollars for Internet security. First of all, I did not have auto-renew on. Second, they charged me more than double the price I could have found it for if I would have looked for it myself online. Third, they did this with no warning or permission from me 20 days before my McAfee Security even expired. Fourth of all, I was lucky that I even had the money in my account. The only reason I did was because I had just got my tax return. I then make official call 1-800-954-268 McAfee Australia to resolve my issue. I straight away told them I need my refund for McAfee auto renewal and I will not use McAfee from now onwards. So they apologize and debited my fund back same day.

They could not install it because the code was used... but I just purchased it. They tried to sell em $399 in hacking protection. Not comfortable with this.. I feel like it was a scam. I did not pay the fee so my computer is now not protected!!! HELP PREVENT THIS!!

I went to renew and it came up as system error and charged me twice. When I contacted them through live chat they said I was only charged once. I said "I'm looking right at my account I was charged twice." They verified my email and knew that I was charged but then they said they couldn't find my address and that I had to call them. So instead I went through my bank. Now I have to wait a week to get refunded because of an error on their end.

DO NOT USE! Check your credit card carefully! Mcafee started auto-renewing their "service" in 2011. I have not used their service since 2008 because it's terrible and conflicts with everything. But they auto-renewed the subscription without my permission, even though I completely removed their software from my computer and did not agree to renew. They claim they sent an email to an old, unused account. They are sneaky and underhanded. I would never do business with them, ever. BEWARE.

I purchased McAfee Endpoint Protection Essential for SMB for my business and they never sent a download to me. I've called them everyday for the last four days and they keep telling me that it's 'still in process'. Four days?!? I have never heard of such a thing happening. Usually you purchase something for download and it is available immediately. I tried canceling my order and they told me that they couldn't cancel since 'they technically haven't received any funds from me'. My bank says otherwise. I'm not really sure what to do at this point. I still need this antivirus for my software to work on my computer. This whole situation is really frustrating and the customer service at McAfee is useless.

Purchased McAfee Total Protection, but Basically all I got from this program is browser protection. No protection against viruses. The Total Protection is advertised to protect against viruses and malware. I kept receiving popups warning me that my computer was in danger, clicked the "fix" button to discover that I needed to pay or repurchase what I had already purchased. Customer service did absolutely nothing to help. They refused to let me send them documentation of purchase, this would of at least enabled them to see that I purchased the Total Protection which offers protection against viruses and malware. Customer service seemed more focused on the amount of users and devices. One device guys, only one, just one user. I was given the run-around without a resolution. I'm sure I'm not the first they pulled this on, and I'm sure I won't be the last.

I kept getting pop-ups saying my McAfee cover was about to expire over three months before the expiry date. The pop-ups gave two options: Renew or Dismiss. I kept "dismissing" only to find they debited my account one month (yes, 30 days!) before the expiry date. £89.99 was taken against my wishes and without permission. I call this theft. When I complained, my computer crashed within 24 hours. I tried to communicate using their published email address, and a day later got Mailer Daemon informing me my mail could not be delivered. The joke is, Mailer Daemon reckoned I had incorrectly emailed "ConsumerRefunds@mcafee.con"!!! My computer says different and that I indeed did mail correctly. They are certainly a dot CON. I have had McAfee removed PROFESSIONALLY...

DON'T USE THIS SERVICE... I tried the home office version 4 years ago for a year. Neither outstanding or useless BUT the main problem with this system is how difficult it is to get rid of the software or the company after you no longer need it or want it. I'd cancelled my 'auto-renewal' and eventually managed to delete the software from my system, a year later a debit comes out of my account. I ring up the US helpline (no complaints dept supposedly). Go on the website and turn off the auto-renewal. A year later, same again. Then, this year, again another £50 for a service I didn't want, need or in fact ask for. I complain to my bank as every time I check my McAfee account details, I'm NOT down for auto-renewal. I'd changed card details twice during this time, still manages to update whatever insidious payment method they have and take the money. £150 out of pocket AND NO USE OF SERVICE.

I paid £89.99 security cover from Dec 2015 to 2016. All was well until May 2016 when another £89.99 was automatically taken from my account without notification to me. In Dec 2016 another £89.99 was deducted. On checking back and realising the mistake I phoned McAfee and was refunded the Dec amount and offered another month sub on the May amount, stupid me accepted, not realising that I has lost 7 months of paid cover. In Jan 2017 I received several messages from McAfee informing my subscription had run out and I wasn't covered. I phoned several times, sometimes being cut off and sometimes being told someone would ring me back to sort it out. Didn't get any calls. Rang again, got cut off, rang again, this time to cancel and get refund and am still waiting for a call back. DON'T use McAfee, they will drive you mad. Ready to phone again now...

Next time around I'll be using a different company. Their methods smell of fraud...

Called customer support while trying to install software for my father. After 3 different calls and 4 different people, I reached someone who said they needed to perform security checks on this computer and I would be charged. I doubted this diagnosis and ended the call. Afterward, my computer guy checked everything and installed software with no issues. This left me feeling like McAfee is not a trustworthy organization!

When my subscription expired, pop up ads started showing up even though I had pop up blocker on. Once I closed the pop ups, an ad for McAfee would pop up saying to renew my security software. I went to their website and used the uninstaller and the same thing occurred. In addition, I experienced the same thing as another person. A Microsoft window opened and said I needed to contact their tech support to correct the problem. I called and as soon as they answered with a Pakistani accent, I knew it was a scam. I added on a pop up utility to Firefox to stop the McAfee ads and have updated Windows Defender. Coincidentally, my computer has malware when I uninstalled McAfee.

I have had McAfee and Norton and I would say they both work fine. McAfee seemed less expensive at the time I switched from Norton to McAfee. Both work the same as far as I am concerned. I have never had any issues and I am online a lot and sometimes to sites that may well contain viruses. I hate to write this because now I will have a problem but I haven't yet.

I have McAfee and I contacted them with a problem. They told me to call Microsoft Support and I googled it after I let them take over my computer and try to charge me with more virus protection. I found out the number they had given me was for a Microsoft scam phone number and they also gave me more scam numbers to try. I feel so ripped off for buying their product. DO not buy this stuff. Their product obviously didn't work since I had to call them so many times over the problems their antivirus software didn't provide.

Don't buy this product. I decided to give into the hype and buy their antivirus protection. It is the worst I have ever seen. It creates a new window every time I try to open up a website. Every site is either dangerous page or an ad pops up. Some of the ads have the special fun feature of requiring me to close my browser. Using the free antiviruses work better and do not cause problems with your computer.

I paid for a year subscription promo to only get a one month. I tried contacting to get my money back. I continually receive popups and no longer can access my mail accounts, etc. My computer has numerous issues now and not able to uninstall the McAfee. Truly unethical. I will provide receipts, etc. Unfortunately, my computer needs a whole refresh now.

McAfee is a scam regarding their selling methods, they charged me in Australian dollars (???) YES Australian dollars!! (I live in NY) and they charge twice the price of the American product. When I called the service desk, they basically told me: "Nothing we can do about it, you just got caught in our scamming sell techniques." Go to NORTON, at least they are honest.

Pls don't buy from this company. It had froze up my computer and I had to AVG antivirus instead. When I tried to get a refund they transferred me to some Hindu guy that I couldn't even understand properly. Saying that they couldn't give me a refund... Terrible service and waste of money.

McAfee charged my credit card WITHOUT AUTHORIZATION. Then refused to remove the charge. Absolutely horrible CS. Be careful with this company. They will charge your credit card and only notify you AFTER the 30 day dispute period has expired.

I paid a large chunk of money to McAfee two years ago (2014) when I bought my new Dell with Windows 10. The computer got a virus. I spent more than two hours on the phone last Saturday with someone in India whom I couldn't understand. She scanned my files; it took a long, long time. Then she said she couldn't diagnose the problem. On Monday I took the computer to Staples. Staples! The guy diagnosed the virus within a day and re-scanned the files. The computer works perfectly now--and McAfee won't reimburse me for the $174 I paid Staples--which accomplished what McAfee couldn't! So... to recap: McAfee's software couldn't protect my computer and its staff was completely unhelpful and wouldn't reimburse me for fixing what they couldn't fix. I'm done with this software.

When I got McAfee through my HP new computer, I have to renew after one year, and I click in their Website that I didn't want an auto-renew on my Acct. Sure enough they charge my Credit Card 89.99 which was three times more than last time! I dispute the charge, and they sent false papers saying that I did have my permission which is a lie! Now I'm disputing again, and sent a complaint to FCC and ConsumerAffairs!!

I buy McAfee online. I was expecting excellent performance by the one and only McAfee Antivirus Plus but it did not match my expectations. It was worst experience dealing with this product. The reviews on online shopping site was mind-blowing but it was a complete lie. But I must say it is such a disgusting antivirus product in this whole world. When I start scanning it started awesome but in the end it shows that there was no malware but I was able to see the various kind of malwares were floating on my computer screen. I was shocked and stunned.

I have renew the McAfee "Intel Security" on 23 August 2016, and paid by credit card 866-622-3911 USD89.99. I'm wondering why can't I use the McAfee to scan my computer and it keep asking me to renew again. What happen, already renew but still keep asking me to renew. Please help to check. Thanks.

After waiting for over 30 minutes and begging to speak to a supervisor at McAfee support, I was told they could not help me with their software!! The company has been purchased by Intel and it's clear they have no intention of supporting McAfee.

McAfee charged my credit card 269.96 dollars for computer security and did NOT provide and on 8-11-16, COULD NOT provide, but two Employees managed to shut down my computer - They, Richard and Richey ** confirmed my computer had been without McAee for 638 days! They did manage to shut down my laptop during their attempt to provide the security. My telephone contact started at 4:45pm. I hung up at 6:50pm and managed to get my computer to reboot!! Communicating with "foreign dialect" employees was very difficult. SEC accepted ONLY a 50 million fine from McAfee? WOW.

Last year McAfee offered to fix my computer and to give me 3 years of internet protection for $199.00. After 1 year was up they tried to get me to renew for another year saying I only had 1 year protection. I was pissed so I told them No RENEWAL and removed their protection off my computer, but when I got my credit card bill found they had charged me $49.99 without my permission they are the biggest ripoffs I have ever seen!!!

Purchased a new laptop that came with McAfee Anti Virus. What a joke. It expired and I did not purchase the software & did not delete it off of my system. Their software blocked my printer and it took a while and cost me $$$ to figure that out. SO I STRONGLY SUGGEST DELETE THIS ** (McAfee) from your laptop etc. right away. Currently in a battle with these ** to get my $95.00 back.

I purchased 17 licenses of McAfee Endpoint Solutions for our company. I have been a customer for 6 years previously. Every computer that I have attempted to download the product on has required hours of assistance from their tech support, on multiple occasions requiring their 2nd level tech support to finalize installation. This product has cost more money in time in downloading the product, troubleshooting problems with the product, re-installing the product than it is worth. It has cost the company more in downtime and installation time than the 17 licenses. Do yourself a favor and find another product. To be honest a one star is too high. The only thing this product has going for it is brand recognition.

McAfee came as free trial on my HP computer. I renewed for a year from the ad on my computer and made the mistake of adding it to my other systems. It took three months to install the new purchased program, and several calls to customer service to get them to pro-rate my account to the time when service actually began. Ten months later, I was billed for the following year which I had not pre-approved. In addition, I tried to negotiate a better renewal fee with them to keep renewal simple. The offer was twice as much as Costco's but the salesperson said they couldn't do better. I purchased a new subscription for the same program at half the price from Costco.

I paid for a full year's McAfee security service last month and received an email receipt. I've now had a pop-up saying that I have 15 days to pay. I contacted McAfee Customer Service and sent a copy of my receipt. They agree that I have paid but told me to either ring the 0-800 number or online chat with their technical people.

I found McAfee internet security to be a terrible product and quickly deleted it from my machine. I did not realize that auto-renewal was switched on by default. I do not usually allow websites to store my billing details, let alone auto-renew. Had I been adequately informed, I would not have permitted McAfee to store my billing details, let alone auto-renew. In April I noticed I had been billed by McAfee. I recognized this as a fraudulent transaction (one which I had not given consent for) and requested my bank to charge back. Mcafee had the audacity to contest the charge back and will not refund the moneys. Avoid Avoid Avoid.

My McAfee Livesafe was sold to me under the pretense it would protect my PC from viruses. I caught a virus yesterday and had to pay £59.99 UK to McAfee to have it removed and lost all my personal files as well.

McAfee is totally unresponsive and constantly lies. I had their total in all one product and it did not work. It locked up my machine. None of their support even at the highest levels could fix it. I finally said, "Give me my money back. I am getting another product." They said they would issue a check. It would take three weeks. Three weeks went by and no check because they did not have address correct.

I was cheated by McAfee in the name of thanksgiving rebate. I ended up in paying 59$ during this offer purchased at Frys.com. The fancy statement was they will sell the product for 59$ and will refund it later. They instructed us to send the proof of the purchase, duly filled rebate form etc. to a address. I properly followed the procedure and no update until April 2016. I believed McAfee was genuine and they won't trash their customers. When I started to track, the customer care updated me that the proof of purchase was missing from my original package. I believed they will keep up their promise and shared the receipt once again.

Recently during my computer updating time, I lost some driver files. I use my computer rescue function to get the file back. But McAfee stop me to do so, and let to register, then let me pay for it. Since I do not like the McAfee and do not want to use it, so I do not pay for it. The McAfee is my nightmare. My rescue job cannot be finished. My printer cannot print anything. What can I do? The McAfee has the right to stop my fixing work?

I had problems this weekend where McAfee Total Protection stopped Real Time Scanning my laptop. Every time I turned Scanning on, it turned itself off again. The McAfee help desk in India helped me solve this problem which was caused by the Microsoft update, KB3161561, released on 14 June 2016. However, in trying to diagnose the problem, we tried to re-install McAfee but it did not make any difference. Part of the clean-up process tried using the McAfee Consumer Products Removal tool (MCPR) and McAfee Pre-Installer. MCPR worked OK but McAfee Pre-Installer deleted all the files on my desktop, my outlook personal folders, all my photographs and all my word and excel documents.

I found the product did not catch viruses. I still had to use other products to maintain my PC. Also, when I had an issue with renewal, customer service was TERRIBLE. Even though I cancelled the renewal, the transaction still went through and had a difficult time getting my money back. Every time I spoke with someone I had to start at the beginning even when I gave all the service request numbers. I asked for a simple yes or no answer to a question and ended up getting transferred to a supervisor. They were impossible to deal with.

I bought McAfee Live Safe. A trial subscription came with my Dell Computer. After some looking into it is sounded good so I bought it. Within weeks I started getting tons of ads and popups. McAfee software scans came up empty. Called for support and was told that some unwanted programs were on my computer. If I wanted their help it would cost me another $179.00, on top of the $89.00 I just spent. One of the reasons I bought it was because it stated it protected me from unwanted software, adware, malware, and viruses. I spent hours on the phone and chatting with people I could not understand because their English was so bad. McAfee can go pound salt. Live Safe is totally ineffective and McAfee does not do as they claim in the ads. Junk!

I purchased McAfee Internet Security on 5-10-16 and tried to get it running. They had my account from a previous year, and every time I tried to log in to McAfee I got a message that my account was expired! I tried their phone support 2 times, and I could not understand the tech (he was from the Philippines), and he did not help me. I then tried their Chat system, but again, after almost an hour there was no solution. Finally I sent an email explaining everything.

I can't begin to express in words how annoyed I am with this product. I purchased a 1000+ PC today and should have wondered why the salesman was so eager to sell me the McAfee LIVESAFE. I should have reviewed it first or asked someone who knew about computers what the product was like. 1st of all the installation process is beyond a joke. I had to contact their customers services to rectify it. I was put through to the Philippines and after constantly having to correct or repeat what I was saying, or asking her what she was saying I lost it and asked for a call centre in the UK. I was transferred to INDIA, which is apparently the UK call centre!!!

I still find their security TOP, the problem being working with a cheaper phone already outdated per technology. My problem with this ZTE is the back Windows continue to add spyware in which everyone is pay to from apps. The app store I think is lowering the standards of the apps they accept and most people aren't as smart as the phones. McAfee DOES catch the worst issues however I'm still stuck on some sort of open internet. McAfee described on the Heartbleed app I can not find the setting as they say something is turned off and found no repair. Doing Google Search also with having to reset the phone and looking data you may need at a later time. ALSO I have a suspicion my phone service has been illegally paired with other phones. This model phone fails to explain much of the programming so you have to guess at setting and it does appear my setting some have been illegally blocked for me to make changes.

McAfee - a complete nightmare from start to finish and beyond. First - for any kind of support you connect to India. While I applaud these folks for speaking more than one language - something I cannot do sadly - their accents are thick, and they speak quickly. I found them very hard to understand. And I really want to speak to someone in America. I live and use my computer in America. I am always offended when I am connected to India. Aside from that, I bought the McAfee system, installed it and it promptly broke my computer. Windows icon would not open. Internet icon would not open. Internet froze.

McAfee livesafe trial came along installed on my new computer's operating system when I bought it. It was the first time I've used McAfee's security software and I liked it very much... except that after I've installed more software on my computer, it started making the computer perform slower than usual. Although I liked that it automatically scans all devices or flash drives connected on my computer, it still wasn't able to delete or warn me about the desktop.ini virus that came through one of the flash drives accessed on my computer. I now have some nuisance plaguing my directories.

I bought the McAfee full protection online via PC website which linked me to their site. I then paid for downloaded the software May 14, 2016. They gave an excellent review which I trusted. I removed my old antivirus at the same time, no problem. After the download and install I started using my McAfee. I did some of the programs on their software PC performance, defrag... It even said I needed to update Adobe Reader.

We put this on our office computers and it caused all of the computers to slow down. It took 2 days for our office manager to fix most of the computers, but it is 10 days later and the 2 doctor computers are mind-numbingly SLOW and their customer service is horrible and will not help us! I would not recommend their program to an enemy!!

Recently purchased a McAfee Live Safe security package from PC World.. Beware of McAfee..? Unfortunately I have had problems with McAfee previously, but in the spirit of communication and trust I thought I would give you another try. I purchased a security pack from Curry's/PC World/Carphone warehouse, in good faith. Having gone to your website/activate I entered the code beneath the scratch cover [a brand new package - until then unopened with the silver scratch cover completely intact]. Your system then told me that the card had already been activated and I should use the same e-mail to log on!!! I re-entered my email and hit continue which it then did!!!

I purchased McAfee Live Safe for my new PC in January 2016. Recently I started getting a lot of pop ups and adverts created on new tabs in my browser. They got so bad that I could not use the internet. I contacted McAfee who told me it was not a virus and I would have to pay them 65 approx for a one off clean up of my new PC. I contacted Microsoft and they advised that I did have a number of viruses on my machine and I had to pay 95 to get the PC sorted out. So McAfee's software allowed the viruses to install on my machine and corrupt my software and then McAfee staff came out with the standard 'nothing to do with us line'. Needless to say I have switched off McAfee auto renewal. I have removed the McAfee software and installed MS Defender and Firewall. All ok so far.

I was unable to load my McAfee security product. While on the McAfee download site I engaged McAfee Technical Support. They were unable to download the product. After a free analysis, they claimed that my computer had multiple problems and for $129 they would repair my computer. I said no, and bought and loaded a Norton product. I continue to receive calls that my computer will fail if I do not repair it.

I recently had an auto renewal charge billed to my credit card that I did not notice right away for a laptop that I no longer use. I was a little mystified at how this charge went through since it was tied to an invalid email address and an expired credit card. I reached out via email and the email correspondence went fine and they were able to cancel the auto renewal. In the email correspondence, he recommended that I call the customer service to get a full refund issued.

New laptop, purchased a McAfee Plus security disc. Found no disc but a card with activation code and instructions to load. I tried to load and an error came up on the screen and I was required to call an 800 number. Apparently the number is in India (very hard to understand). Long story short I need to pay them 110.32 so they can fix my new computer. She informed me I had some outdated drives and 2,400 something errors... Really I don't think so. Who else had the same experience?

I just had the same experience that happened last year. Since I used McAfee on my computers I went to their support site to see if they could solve a problem. They were not able to fix it either time. Techs were on with my computer for 10 hrs this time and said they fixed it when it wasn't true. When the "support" was finally over I was told pay $400 by a bank withdrawal (only way) and they would send me my contract. When I said I didn't have any contract he just laughed. Original cost given to me was $250. I want nothing more to do with McAfee. Like others, I felt it was to protect my computer. Not the protection I want! Also, I wonder who McAfee has working for them on support. I was given two different names, contacted by an 800 number and a local number. It all felt like a sham. I got taken!

I purchased a McAfee subscription in 2015 and it recently expired. I now have new coverage because I was not that happy with the old coverage. I am not able to clean my computer without paying additional costs even though I have McAfee pop ups every day telling me to get started on a computer scan. Now they have charged me almost $100.0, which is 3X the amount I spent to begin with, and I never gave them authorization to do so. They claim to be giving me a refund but it will take a week to get my money back. I live paycheck to paycheck and having $100 less than I planned to pay my bills is a hardship. I am very upset with how they handle business and I will not be returning to them in the future.

When the initial program was (finally) loaded by a support rep from HP, I was told McAfee software assistance was free with the program! Plus, it covered all my other devices as well! I tried loading to my other desktop and received errors and problems. Called McAfee. Which is Intel Security. Right now, and was told to load a code into my browser for software assistance and instantly, a blue screen popped up with a Virus Alert telling me I have a virus. Course I'm on the phone with McAfee support and they are telling me that they can "fix" that for sixty nine bucks for a one time charge OR $179.00 for a year! I told them immediately what they could do with that!

I have been a McAfee customer for years. I recently discovered that they have a huge scam going. Last year my upgrade would not load, so they sent me to their tech master department, who told me that my computer had viruses that they could remove for $179, even though their software was monitoring my computer for the past year. Guess what, this year the same thing happened, but the cost was now $209. After paying the fee, spending 5 hours on the phone, and trying to install the software 8 times, the tech person told me that I needed to buy a new computer!! I purchased a program from a different company, had it bought, installed & running in 15 minutes. Therefore, I called McAfee for a refund. After 3 hours & speaking to 6 different people who claimed to refund the fee, I ended up being disconnected. I will file suit against them, but if you are thinking about purchasing this program, stay far, far away!

I purchased their Internet protection and virus protection product online. Since installed, my computer is non functional due to pop-ups. When I called tech support, they made sure I knew my computer did not have a virus. The issue was with pop-ups on my Internet browser. Never remotely connected with computer, several times told me not to call the number on the pop-up. It is a scam and they will charge me money to fix problem. Then their solution was a week fix for 70 dollars. I purchased their product for protection and in turn received a monetary demand to take back control of my computer.

Bell selected an antivirus company that isn't yet compatible with Windows 10. In addition, if I want to discuss the issue, I must call McAfee directly as Bell isn't handling service calls. I can't tell whether or not it is reliable. The negotiations and deals they made with Canada's largest telephone company wasn't well thought out. Bell is also to blame for this.

Software runs smoothly and efficiently. It searches virus and spyware, etc. to all computer and devices connected to my computer together with web and email. Installation updates are efficient. Quick clean helps PC performance. Vulnerability Scanner finds and installs latest software updates for Windows and other programs. And easy to understand; easy to use; automatic scanning and updates allow you to be worry-free. It's perfect.

Customer support is provided by AT&T Uverse and the quality depends on the help desk technician you connect with. I've had outstanding, over and above, support and I've had hangup and try again support. Given that it is free from Uverse the price is excellent as is the value for the dollar. The reliability is fine - it stays up and works. I've only had one issue where it failed to update/install with Windows 10 but one of the outstanding help desk technicians helped (after being told Windows 10 wasn't supported). I've used McAfee for years - perhaps since it came out, both at work and home and never had any virus/malware issues.

It didn't work! I had to add more virus protection. Came with the computer but if I had to buy it separately I'd say it wasn't worth the $$ because it didn't work. In today's sophisticated technological environment you cannot depend on only one virus protection program to keep your computer safe. The virus today are more invasive and require continual monitoring if you even want to attempt to keep your computer safe. At work we were invaded by the "ransom virus"! Lost every Word file, and then some did not pay the $25K ransom as demanded... Had to literally start over. Not fun. And that was with McAfee, AVG and Microsoft anti-virus programs.

I have never contacted customer support because I have had no need. The antivirus came with the computer and has worked fine, no problems and it's been two years now since I've had it. It does everything automatically but you can also decide to do different clean-ups yourself in between the automatic scans, from defragmenting to getting rid of temporary files to removing cookies, etc. You can do a quick clean or a thorough one or just let the antivirus do its thing all by itself. Love it! It came with the computer with a lifetime upgrade. I don't have to do anything or worry about it. In comparison to my last computer, it is a fantastic value! I had not heard of it prior to purchasing my new laptop. If your new computer/laptop comes with it, do not mess with it or try to install a different antivirus (like my neighbor did and messed up her brand new laptop). It is just as good as the ones I had in the past if not better.

McAfee came with previous computer but would not load. McTech wanted $89 to make it work (3 years ago) but did it for free. Jump to Dec 2015, new computer, buy McAfee again, and again it won't install but McTech wants $89 to make it work on a NEW computer, and also on my old laptop that crashed. $89 to make it work. This is a scam. New out of the box and the $60 buy from Amazon McAfee won't install unless I pay another $89 bucks. On the old pre-crash computer it was ok. It intercepted some things, but I found spyware twice that it didn't pickup. Don't buy this. McAfee is a joke and charges almost double to make it work after you buy it.

After installing the antivirus software recommended by my ISP, my computer would barely run - it was so very slow. I deleted the software without contacting any customer support. There were no "features" experienced as it bogged the computer down to the point that it hardly "worked". This software did NOT WORK as advertised on my computer and was very difficult to uninstall. For example, I still have a McAfee icon that I've not figured out how to get rid of as the underlying code has been deleted. There should have been a warning that it would bog things down, if installed.

Haven't had it very long and haven't used the customer support yet. Anti-virus, anti-spam, spyware protection, firewall and web protection are the features of the McAfee total protection pkg I have- I'm only okay on computer stuff and this was very straightforward and easy to use. I had priced this at about $70 and they ran a special online for a short time period and got it for $30. Plus it can be utilized on my Mac or my phone or can be shared with family so that's pretty neat.

I have been a McAfee subscriber for about three years. My laptop was recently taken over by stop-bad-ads malware. When I contacted their online help, the person acknowledged that it was common malware typically coming in through Microsoft Edge. McAfee did not catch it coming in nor when I ran a full scan. The "help" person would not give me directions on how to fix it, but instead directed me to a help telephone number. The telephone "help" person also would not tell me how to get rid of the malware, but instead gave me a hard sell for a service to fix it -- $180. Clearly they are a bait and switch outfit, saying they will protect your computer, but kicking it to you when they fail to do so, possibly on purpose.

I have two major issues with McAfee. For my home computer, McAfee has been charging my credit card $39.99 since 2007 for a service I have not received in 5 years (Since I decommissioned that computer in 2012). In their automatic renewal program, they just kept charging. Here is the problem. The emails you sent me reminding me of the renewal went to a spam folder so I never saw them. I talked to customer service and they will only refund the last year. So why didn't I catch it each year? I mistakenly thought my new computer was being supported. It was not.

4 hours long. It took 4 hours for them to hang up. No issues resolved, no answers, did not call back the cell number I supplied, but I sure got disconnected. Twice - once from a (technician), Don **, who could not answer my question or fix my problem, and once from his supervisor, Pradeep **, who covered for the tech by blaming connection issues (poor excuse). No calls. No fixes. No satisfaction. No help. They pass the buck and cover for each other all too well, and you can't ever get in touch with someone, anyone for that matter. I will not be renewing my subscription. I will bash the company every opportunity I get. I never needed them before, but the one time I do, nothing!

I purchased McAfee's total protection package for my HP laptop. Approximately a week later when Windows 10 performed an automatic update it also let a pop-up virus on my system. Pop-up says, "Contact Microsoft" and gives 1800 number. I researched number and it's a scam. I couldn't get rid of the pop-up, it kept reappearing and totally locked up my computer. I did a manual McAfee scan and McAfee said it was clean and secure. I called McAfee and they wanted $119.00 to provide Tech support. I said, "Then what does this total protection package that was $44.99 that I have cover?" McAfee said, "It only covers virus protection." I said, "Then what do you call what I have?" They said "it's not a virus it is a pop-up scam and your Total Protection package won't cover it.| I said, "Then why do you call it Total Protection? You are as bad as the scammers that put this virus on my computer" and hung up.

I never signed up with them, no purchases made, but they won't quit with the pop-ups, so every time I turn on my computer there they are. They don't take no for an answer do they? This makes me ever more determined to stay away from them, and after reading these reviews why is consumer affairs doing anything?

A "free" trial was offered for "virus protection." However when I saw that protection was not fully guaranteed I suspected that these McAfee people could be scam artists. Today I cannot get to use my laptop because they are forcing me to pay monies via credit card in order for me to use my computer. This company needs to be removed permanently off this planet for their unlawful activities. They are preying on hundred of thousands of individuals who are not technological savvy enough to get rid of their illegally created viruses that are created to con the poor and not so poor throughout the world. After so many hundred of thousands of complaints, these vermin still can't seem to go away.

When looking at the multiple, multiple complaints about McAfee/Intel, I have found myself unknowingly signing up for an 'automatic renewal'. Am I accountable for unknowingly not clicking the box to uncheck. Sure. But this practice by these companies is highly deceiving. Concerning, when I went to create an account with the BBB (Consumer Affairs), it is doing the same thing as these companies - It already has X'd the boxes: Subscribe to our Newsletters: The Daily Consumer - daily newsletter, Consumer News and Alerts - weekly newsletter. I am hopeful that the BBB will be a model for these other deceiving companies and to remove these filled in X boxes ASAP.

Today I received a charge in the amount of $95.61 on my debit card to renew my McAfee Antivirus subscription. I had no prior warning. I contacted the company and my call was answered by a male of which I could not understand his name due to a very thick Indian accent. He indicated oh yes indeed I was charged for my automatic renewal. WHAT?!! I never signed up for an automatic renewal to which his response was "this is common complaint." I indicated I wanted this cancelled immediately and the charge be credited back to my card. Upon this request I was offered the renewal for under $30.00, "due to a special promotion." That infuriates me.