McAfee Reviews

I was unable to load my McAfee security product. While on the McAfee download site I engaged McAfee Technical Support. They were unable to download the product. After a free analysis, they claimed that my computer had multiple problems and for $129 they would repair my computer. I said no, and bought and loaded a Norton product. I continue to receive calls that my computer will fail if I do not repair it.

I recently had an auto renewal charge billed to my credit card that I did not notice right away for a laptop that I no longer use. I was a little mystified at how this charge went through since it was tied to an invalid email address and an expired credit card. I reached out via email and the email correspondence went fine and they were able to cancel the auto renewal. In the email correspondence, he recommended that I call the customer service to get a full refund issued.

New laptop, purchased a McAfee Plus security disc. Found no disc but a card with activation code and instructions to load. I tried to load and an error came up on the screen and I was required to call an 800 number. Apparently the number is in India (very hard to understand). Long story short I need to pay them 110.32 so they can fix my new computer. She informed me I had some outdated drives and 2,400 something errors... Really I don't think so. Who else had the same experience?

I just had the same experience that happened last year. Since I used McAfee on my computers I went to their support site to see if they could solve a problem. They were not able to fix it either time. Techs were on with my computer for 10 hrs this time and said they fixed it when it wasn't true. When the "support" was finally over I was told pay $400 by a bank withdrawal (only way) and they would send me my contract. When I said I didn't have any contract he just laughed. Original cost given to me was $250. I want nothing more to do with McAfee. Like others, I felt it was to protect my computer. Not the protection I want! Also, I wonder who McAfee has working for them on support. I was given two different names, contacted by an 800 number and a local number. It all felt like a sham. I got taken!

I purchased a McAfee subscription in 2015 and it recently expired. I now have new coverage because I was not that happy with the old coverage. I am not able to clean my computer without paying additional costs even though I have McAfee pop ups every day telling me to get started on a computer scan. Now they have charged me almost $100.0, which is 3X the amount I spent to begin with, and I never gave them authorization to do so. They claim to be giving me a refund but it will take a week to get my money back. I live paycheck to paycheck and having $100 less than I planned to pay my bills is a hardship. I am very upset with how they handle business and I will not be returning to them in the future.

When the initial program was (finally) loaded by a support rep from HP, I was told McAfee software assistance was free with the program! Plus, it covered all my other devices as well! I tried loading to my other desktop and received errors and problems. Called McAfee. Which is Intel Security. Right now, and was told to load a code into my browser for software assistance and instantly, a blue screen popped up with a Virus Alert telling me I have a virus. Course I'm on the phone with McAfee support and they are telling me that they can "fix" that for sixty nine bucks for a one time charge OR $179.00 for a year! I told them immediately what they could do with that!

I have been a McAfee customer for years. I recently discovered that they have a huge scam going. Last year my upgrade would not load, so they sent me to their tech master department, who told me that my computer had viruses that they could remove for $179, even though their software was monitoring my computer for the past year. Guess what, this year the same thing happened, but the cost was now $209. After paying the fee, spending 5 hours on the phone, and trying to install the software 8 times, the tech person told me that I needed to buy a new computer!! I purchased a program from a different company, had it bought, installed & running in 15 minutes. Therefore, I called McAfee for a refund. After 3 hours & speaking to 6 different people who claimed to refund the fee, I ended up being disconnected. I will file suit against them, but if you are thinking about purchasing this program, stay far, far away!

I purchased their Internet protection and virus protection product online. Since installed, my computer is non functional due to pop-ups. When I called tech support, they made sure I knew my computer did not have a virus. The issue was with pop-ups on my Internet browser. Never remotely connected with computer, several times told me not to call the number on the pop-up. It is a scam and they will charge me money to fix problem. Then their solution was a week fix for 70 dollars. I purchased their product for protection and in turn received a monetary demand to take back control of my computer.

Customer support is provided by AT&T Uverse and the quality depends on the help desk technician you connect with. I've had outstanding, over and above, support and I've had hangup and try again support. Given that it is free from Uverse the price is excellent as is the value for the dollar. The reliability is fine - it stays up and works. I've only had one issue where it failed to update/install with Windows 10 but one of the outstanding help desk technicians helped (after being told Windows 10 wasn't supported). I've used McAfee for years - perhaps since it came out, both at work and home and never had any virus/malware issues.

Software runs smoothly and efficiently. It searches virus and spyware, etc. to all computer and devices connected to my computer together with web and email. Installation updates are efficient. Quick clean helps PC performance. Vulnerability Scanner finds and installs latest software updates for Windows and other programs. And easy to understand; easy to use; automatic scanning and updates allow you to be worry-free. It's perfect.

Bell selected an antivirus company that isn't yet compatible with Windows 10. In addition, if I want to discuss the issue, I must call McAfee directly as Bell isn't handling service calls. I can't tell whether or not it is reliable. The negotiations and deals they made with Canada's largest telephone company wasn't well thought out. Bell is also to blame for this.

It didn't work! I had to add more virus protection. Came with the computer but if I had to buy it separately I'd say it wasn't worth the $$ because it didn't work. In today's sophisticated technological environment you cannot depend on only one virus protection program to keep your computer safe. The virus today are more invasive and require continual monitoring if you even want to attempt to keep your computer safe. At work we were invaded by the "ransom virus"! Lost every Word file, and then some did not pay the $25K ransom as demanded... Had to literally start over. Not fun. And that was with McAfee, AVG and Microsoft anti-virus programs.

I have never contacted customer support because I have had no need. The antivirus came with the computer and has worked fine, no problems and it's been two years now since I've had it. It does everything automatically but you can also decide to do different clean-ups yourself in between the automatic scans, from defragmenting to getting rid of temporary files to removing cookies, etc. You can do a quick clean or a thorough one or just let the antivirus do its thing all by itself. Love it! It came with the computer with a lifetime upgrade. I don't have to do anything or worry about it. In comparison to my last computer, it is a fantastic value! I had not heard of it prior to purchasing my new laptop. If your new computer/laptop comes with it, do not mess with it or try to install a different antivirus (like my neighbor did and messed up her brand new laptop). It is just as good as the ones I had in the past if not better.

McAfee came with previous computer but would not load. McTech wanted $89 to make it work (3 years ago) but did it for free. Jump to Dec 2015, new computer, buy McAfee again, and again it won't install but McTech wants $89 to make it work on a NEW computer, and also on my old laptop that crashed. $89 to make it work. This is a scam. New out of the box and the $60 buy from Amazon McAfee won't install unless I pay another $89 bucks. On the old pre-crash computer it was ok. It intercepted some things, but I found spyware twice that it didn't pickup. Don't buy this. McAfee is a joke and charges almost double to make it work after you buy it.

After installing the antivirus software recommended by my ISP, my computer would barely run - it was so very slow. I deleted the software without contacting any customer support. There were no "features" experienced as it bogged the computer down to the point that it hardly "worked". This software did NOT WORK as advertised on my computer and was very difficult to uninstall. For example, I still have a McAfee icon that I've not figured out how to get rid of as the underlying code has been deleted. There should have been a warning that it would bog things down, if installed.

Haven't had it very long and haven't used the customer support yet. Anti-virus, anti-spam, spyware protection, firewall and web protection are the features of the McAfee total protection pkg I have- I'm only okay on computer stuff and this was very straightforward and easy to use. I had priced this at about $70 and they ran a special online for a short time period and got it for $30. Plus it can be utilized on my Mac or my phone or can be shared with family so that's pretty neat.

I have been a McAfee subscriber for about three years. My laptop was recently taken over by stop-bad-ads malware. When I contacted their online help, the person acknowledged that it was common malware typically coming in through Microsoft Edge. McAfee did not catch it coming in nor when I ran a full scan. The "help" person would not give me directions on how to fix it, but instead directed me to a help telephone number. The telephone "help" person also would not tell me how to get rid of the malware, but instead gave me a hard sell for a service to fix it -- $180. Clearly they are a bait and switch outfit, saying they will protect your computer, but kicking it to you when they fail to do so, possibly on purpose.

I have two major issues with McAfee. For my home computer, McAfee has been charging my credit card $39.99 since 2007 for a service I have not received in 5 years (Since I decommissioned that computer in 2012). In their automatic renewal program, they just kept charging. Here is the problem. The emails you sent me reminding me of the renewal went to a spam folder so I never saw them. I talked to customer service and they will only refund the last year. So why didn't I catch it each year? I mistakenly thought my new computer was being supported. It was not.

4 hours long. It took 4 hours for them to hang up. No issues resolved, no answers, did not call back the cell number I supplied, but I sure got disconnected. Twice - once from a (technician), Don **, who could not answer my question or fix my problem, and once from his supervisor, Pradeep **, who covered for the tech by blaming connection issues (poor excuse). No calls. No fixes. No satisfaction. No help. They pass the buck and cover for each other all too well, and you can't ever get in touch with someone, anyone for that matter. I will not be renewing my subscription. I will bash the company every opportunity I get. I never needed them before, but the one time I do, nothing!

I purchased McAfee's total protection package for my HP laptop. Approximately a week later when Windows 10 performed an automatic update it also let a pop-up virus on my system. Pop-up says, "Contact Microsoft" and gives 1800 number. I researched number and it's a scam. I couldn't get rid of the pop-up, it kept reappearing and totally locked up my computer. I did a manual McAfee scan and McAfee said it was clean and secure. I called McAfee and they wanted $119.00 to provide Tech support. I said, "Then what does this total protection package that was $44.99 that I have cover?" McAfee said, "It only covers virus protection." I said, "Then what do you call what I have?" They said "it's not a virus it is a pop-up scam and your Total Protection package won't cover it.| I said, "Then why do you call it Total Protection? You are as bad as the scammers that put this virus on my computer" and hung up.

I never signed up with them, no purchases made, but they won't quit with the pop-ups, so every time I turn on my computer there they are. They don't take no for an answer do they? This makes me ever more determined to stay away from them, and after reading these reviews why is consumer affairs doing anything?

A "free" trial was offered for "virus protection." However when I saw that protection was not fully guaranteed I suspected that these McAfee people could be scam artists. Today I cannot get to use my laptop because they are forcing me to pay monies via credit card in order for me to use my computer. This company needs to be removed permanently off this planet for their unlawful activities. They are preying on hundred of thousands of individuals who are not technological savvy enough to get rid of their illegally created viruses that are created to con the poor and not so poor throughout the world. After so many hundred of thousands of complaints, these vermin still can't seem to go away.

When looking at the multiple, multiple complaints about McAfee/Intel, I have found myself unknowingly signing up for an 'automatic renewal'. Am I accountable for unknowingly not clicking the box to uncheck. Sure. But this practice by these companies is highly deceiving. Concerning, when I went to create an account with the BBB (Consumer Affairs), it is doing the same thing as these companies - It already has X'd the boxes: Subscribe to our Newsletters: The Daily Consumer - daily newsletter, Consumer News and Alerts - weekly newsletter. I am hopeful that the BBB will be a model for these other deceiving companies and to remove these filled in X boxes ASAP.

Today I received a charge in the amount of $95.61 on my debit card to renew my McAfee Antivirus subscription. I had no prior warning. I contacted the company and my call was answered by a male of which I could not understand his name due to a very thick Indian accent. He indicated oh yes indeed I was charged for my automatic renewal. WHAT?!! I never signed up for an automatic renewal to which his response was "this is common complaint." I indicated I wanted this cancelled immediately and the charge be credited back to my card. Upon this request I was offered the renewal for under $30.00, "due to a special promotion." That infuriates me.

I purchased this product to help keep viruses off my computer and overall it was an okay system. Had some trouble downloading it but it was at a pretty fair price at the time and was assured it was just for a year. Now, a year later, I see an almost $100 charge on my bank account from them (almost double what I had initially paid). I call them and demand to know why they charged me without my permission. They said they already had my information from my initial purchase and went ahead with my auto-renewal. I said I never was told that my account would auto-renewal without my permission and that I disliked that very much. He said that it was common but he apologizes for the inconvenience and asked what he could do for me. I explained I needed him to cancel as soon as possible because I do not like it when people charge me without informing me - it felt sneaky.

My McAfee expires 2/1/2016 and the renewal price is $84.99. If I go online I can download new for $29.99 for the same coverage. Being a member now I should get it for the cheaper. I don't like getting ripped off and it's time for a switch...

Be careful if you subscribe to them. They are able to obtain new credit card numbers because they "work with the credit card companies and other financial institutions to ensure that your credit card information remains up to date so that your security will also be up to date and you are protected." If you do not want to be charged every year, don't think that a new card number will save you. You will need to contact them (in India) and get this cancelled. I feel this is a complete violation of my privacy.

When I first got McAfee, I had a problem where the website would not accept my password. I tried everything to troubleshoot and nothing worked. I finally used tech support and they pushed credentials through to let me access my account. The next time I tried to login for something, I had the same issue. And the time after that. Finally, I did a bit of troubleshooting and found that there was a major bug where you could log in and have it work fine. Then the moment you would hit 'logout', you could not log back in no matter what you did. I did this while on the phone with at least two representatives and always was told I was on the wrong website.

After installing McAfee security and anti-virus program, I experienced a high level of popups and spam emails into the 100s each day; prior to the install I did not have a pop-up issue or spam emails. However, the absolute damage came from a virus that corrupted all my saved word docs in which none could be saved. Contacted McAfee and they said it wasn't their problem. This has been ongoing for the last month and has not been finalized as of yet.

I was told I was being automatically charged for another year of service. I tried to get to a billing dept, but each time I was told the person talking to me was billing, service and technical. Whatever number I called it went to the same people (believe it was India). I just wanted to stop automatic billing. One smart ** told me to cancel, it would cost me $1500 to cancel. I will never use McAfee again. The worst part which I refused was the representative needed for me to turn over my computer to them so they could stop the automatic payment. I figure if they can put me on auto renewal then they can take me off. I refused to turn over my computer to strangers.

Don't trust McAfee Antivirus Tech Support! I was having problems getting McAfee to install on my laptop. After 2 1/2 hours with a tech who removed my old version of McAfee, I was told he still couldn't get it installed. They said a high level tech would call me in two days. After taking over my computer remotely, she rendered it completely useless. It has no icons, no tiles, no way of using it whatsoever! She referred me to Sony who said I had a virus! No wonder after the first tech removed my old version of McAfee! He wanted $100 to remove the virus. I am now unable to make a living because I have no computer to access my online business.

My complaint with Mcafee software that it does not work. I have been with this product about 4 years and I start to notice that I was having a virus on my computer with different pop and my computer was shutting down and was taking over by someone else. I purchased a 2015 software product and when I open up the box there was no cd in there. So I call their tech support for help. He was no help at all. And I had a free trial for 30 days to Jan 26, 2016 and my computer got attack so I could used it. So I am telling the tech support I cannot download this product because my computer keep shutting down. Then he said "well call me back when you get your computer fix." So the person that handle the refund email me a form to get my 19.95 back. She said it will take 3 weeks. Dont buy Mcafee software. It dont work and the peoples they have working for them cannot help you.

I bought software McAfee Total Protection on Aug. 07 2015, price $54.99 + $4.95 = $59.94. I've sent my $50 rebate form to McAfee on 08-10-2015, they received it on 08-22-2015 and they let me know my rebate is valid and is scheduled for final processing-rebate information # **. Up until now, I don't receive $50 refund as they promised. I've chatted with them many times, wasted a lot of time and so frustrated, their promises are worthless. I give you one of chats: ID **, parago.ehosts.net, person name Yahira. Thank you

McAfee auto renew/charge to my account this year for $87 dollars. When I open this account for look for the reason they charge me, first alert on the opening page wrote: "your McAfee Antivirus plus subscription through Scottrade has expired and you've been without protection for 738 days." 738 days is more than two years without protection and they auto charge me without give me any refund. What kind of service is this company have to their customer!!! Be careful!!!

I installed McAfee when I first got my laptop because it was a good program. My father suggested a different one a few months later and I got the free trial. I ran both at the same time and McAfee said everything was fine and the new one found several problems. I gave McAfee a few more chances and then uninstalled it when it expired. Yesterday I saw that McAfee had reinstalled itself without even asking and said I would be receiving a bill. I contacted them immediately and said I did not want it or a bill. The system forced me to create an account before letting me see the details. I had to go into my computer to uninstall it myself and I am checking my bank account to make sure no charges are placed.

I have tried and thought that I had successfully uninstall McAfee from my PC, only to find bits and pieces showing up in my Common Files with recent dates. I have VIPRE Computer Malware protection and don't want anything to do with McAfee. I have gone online and have researched numerous sites, and one thing the have in common is that they will take your money to maybe fix the matter. I find this practice simply uncalled for and demand an explanation from McAfee themselves. I have been taken by other so called help lines before, and it wasn't very pleasing.

I want internet security but McAfee as far as I am concerned provides me with nothing. All I get are constant pop up screens asking me to determine if I want to allow a program to access my computer. I am not a computer programmer and cannot read most to the abbreviated links to whatever program. Much less determine if that update or access should be allowed or if it is a possible attack on my computer. That is what I am paying McAfee to determine. McAfee should determine if it's safe or block it but they want me to make all the decisions. Their protection service is all but useless unless you're a computer geek who understands the coded crap trying to access your computer.

I purchase McAfee anti-virus and anti-spyware protection on 11-11-2015 for 2 years for $295.95. 2 years is the shortest subscription they offer. I was promised that nobody would be able to hack into my computer. The next day, someone hacked into my computer, and my computer is now useless. I called McAfee on 11-15-2015 to get a refund. I had to fill out a long form and fax it to them that day. I was told by the representative that I would receive a full refund within 3 weeks. I called them after almost 4 weeks and pressed the refund department. I was on hold for 32 minutes, then when I finally reached someone they told me I had to talk to Tech Masters, and I was put on hold for another 15 minutes before I gave up. I was transferred between the refund department and Tech Masters every time I called.

I paid for the download with a credit card. I was unable to print out the receipt and after I clicked on "download" it did nothing. I sent a "chat" message, but no one replied. A message: "We are experiencing difficulties" appears on website.

5 + hours wasted for a 30 days free program that couldn't work without tech support!? Program wouldn't run, was never a product key. Called for support for the product key and had a 1 hour wait at least. Tech said he needed to take over my computer, who then said I had over 70 foreign IPS and another 15-20 waiting, not to mention over 30+ languages listed on my computer. What was that about? Tech then stated McAfee couldn't get rid of these and I needed to purchase a program for $249.00 to really clean out my computer. Wait what? He was pushy to the point of being rude when I said "no" as I am a senior citizen who can't spend that kind of money. He stated McAfee won't and isn't supposed to clean all that other stuff out my computer, that's why I needed to spend such a large amount of money!!!

I got some malware on my Apple MacBook Air and I have McAfee of course. Well, when I call them they refer you to someone else who then charges you over 100 dollars for the advice. So McAfee does nothing for you they just farm you off to someone else. I cannot afford to change so I have to live with it. I finally got rid of the malware on my own. Also, that was not the first time. I will never again call them and I sure will not renew my subscription. They are only for the rich folks out there!

This is such a scam. The McAfee software isolated a virus and couldn't get rid of it so I contacted online support. It was no help. Calling McAfee won’t help you because an overseas company answers the phone and tries to sell you their remote repair services. DO NOT FALL FOR THIS. It’s a scam company that will try and repair your computer for a fee. I repeat: McAfee will not help you fix your computer if you get a virus using their software. The cost of 1 year online support was $180. What a scam.

McAfee Total Protection auto-renewed my product without my knowledge. Additionally, McAfee Total Protection slowed my computer to a freeze when active and firewall settings allowed no internet connectivity even after Technical Support troubleshot my computer. Following troubleshooting, McAfee attempted to charge a fee for further technical assistance. This product does not provide a meaningful use of security settings to allow computers to run while connected to the internet. I would highly advise against purchasing McAfee products in the future and still have to fight to cancel my subscription.

I installed a paid key of this antivirus on my laptop. But for hell, I get messages about viruses that are been installed on my computer and I need to call the Microsoft customer care. The McAfee browser suggestions shows it as an attachment trustworthy site but when I open, it says my system is under serious risk and am unable to close even the webpage. At last have to close it through task manager. For God sake tell me why am I getting these rubbish messages even after am using a paid key of McAfee product...

No Stars, but forced me to give 1 star. Got a virus that McAfee did not catch. Happens, as security software is always playing catch up. Issue is being passed to 4 different individuals, on hold for 25 minutes, speaking with someone that could not speak English well, closed service ticket before complete verification issue was fixed. Still have issues they did not resolve. Will not attempt to work with them to resolve issues as will not subject myself to the passing around tech support. Another 25 plus minutes on hold to still not have my issues resolved. Oh, I forgot, 2 technicians said it was not a virus, but the Technical Master Agent said it was.

I suppose if the only thing you use your computer for is scanning for viruses, then maybe. But for the rest of us in the real world who actually use our computers to do work, we quickly realize that McAfee is only marginally better than actually catching a virus. I got a license of this software for free about the time I upgraded to Windows 10 and I promptly installed it across all of my computers. This pig of a piece of software managed to bring some of my more powerful workstations to their knees during its obnoxious system scan which apparently can use up to 8 threads (or more?), relegating my computers to unusable until the scan finishes.

McAfee software will not protect your computer from viruses. I have purchased the top dog complete virus protection software for $100/yr. That is supposed to be completely and 100% comprehensive protection. Here in lies the problem. Once you install the software on your machines you WILL notice a small slow down. According to the professionals I had to hire to fix my computer and get rid of McAfee, the software uses a large amount of system resources. This slows down your machine NOTICEABLY and will also prevent you from running multiple programs at once. I am not exactly sure how this works, but my advisor suggest installing and changing the hardware configuration to properly run McAfee along with my other programs. No one has time or money for that.

I had renewed LiveSafe after the initial 30-day trial. So a short while after my computer acquired a homepage hijack. LiveSafe notified me of this AFTER THE FACT. To remove the hijack McAfee wanted 69.99. Could this be a money maker for McAfee? You think you are safe from malware or whatever because LiveSafe gives you a false sense of security. LiveSafe is deceptive IMO. I would think this could be considered almost like sort of ransomware. To have to pay 69.99 I have reason to believe many other people have had computer viruses not stopped by McAfee. My computer was brought to Staples, they removed the hijack, had to reinstall The OS and put on different computer security software. Staples has lots of work removing viruses malware etc. DO NOT TRUST LIVESAFE.

Before I was told you had to use special software to remove McAfee. I did on my 2 computers and my mother did on hers. I spent over $200. Get one fixed and the other is still not working. They are a terrible company. The least they could of done was provide a way to fix the problem without it. Costing people so much everyone should boycott them. I know of thousands of people that had the same problem as I did.

I bought McAfee life safe virus protection. It has given me false read out of virus. I completed my paperwork on 14 Aug 2015 for a refund. They said in their ad "if you are not satisfied within 30 days money back." Well it was a nightmare. Talking to customer service reps one after another. I received my refund on Sept 28, 2015. Never again will I deal with this company.

McAfee debited off my account after I had told them long ago to cancel. I did not authorize the transaction. I disputed with the credit card company and they would not honor the dispute and said it was legal. I received no service or product and I am out the money ($79.00). I would under no circumstances recommend this company to anyone nor would I ever consider their product even if it was free. If I purchase a new computer, I will have McAfee removed or I will not purchase it. My hope is that this company soon goes out of business as I think they should not be allowed to do such scrupulous business practices. This is totally unfair and unjust to the consumer.

I just paid $125 to a computer tech to get my hard drive up and running after it crashed. The tech found some files on my computer deposited by McAfee (which apparently piggybacked on a recent Adobe Reader download), and which caused my hard drive to crash. I want to tell all the world that this is happening. It's just not right!

I did not give McAfee permission to automatically renew my subscription. I went with a new provider and they provided me with Norton free so I removed McAfee from my computer 2 months before my subscription expired. One month before my McAfee subscription expired McAfee renewed my subscription and billed my PayPal $95.39. When I filed a complaint with PayPal they were able to get my money back but they said I had not read my account information when I signed up with McAfee and it was just a courtesy. I blocked them with PayPal to protect myself from them. I have had McAfee since 2002 and have never given them permission to automatically renew my subscription.

I purchased a McAfee download online. After it was downloaded I realized I had Norton. I have tried and failed repeatedly to get my money back but they make sure you cannot reach them. THIS is a scam. The only other thing you can do is make formal complaints to them, the BBB, etc. If you paid with your credit card, contact your bank and stop payment.

I changed computers, PC to Mac, informed Sky of my changeover to BT broadband, all this 3 years ago. Since then McAfee have been deducting money from my account for a computer (virus protection) that I no longer own. I had informed Sky but now seem unable to reach them. McAfee told me on the phone today that it is not their responsibility. Barclaycard will help by refunding the current payment of 59.99 and closing my a/c with McAfee but this leaves the two earlier payments that have been stolen.

McAfee took my money and I cannot change my profile as I don't use the same email (cancelled). When I tried to contact via phone their lines are always busy. They keep apologizing how important I am but won't answer the phone. If I had been aware of this I never would have signed up, paid $113 AUD for nothing. This mob stinks, keep Mc A fee is right pay get FA.

McAfee automatically renewed my subscription One month before the due date (129.95AUD). I did not request this and was unaware that this act had taken place until I received my bank statement last month. I quote, "Your subscription has been successfully renewed. You can continue to enjoy peace of mind whenever you go online. With McAfee protection, you will be able to continue to confidently surf the web, send e-mails, and shop and bank online without worrying about viruses, spyware, spam, phishing etc." I'd go on but you get the picture. WHAT A LOAD OF CROCK. Have just spent big dollars having Malware removed.

McAfee antivirus - or should I rather say. Anti your bank account. McAfee deducted R1040.77 out of my bank account with not even informing me. They did not even send me an email to say that they will deduct this amount for this reason. So they basically stole my money. I am not even a McAfee customer for 4 years. I use AVG, hassle free, not like McAfee you have to phone them for weeks to get an answer, if you happy to get one. MCAFEE IS A SCAM AND NO ONE SHOULD EVER BUY THIS CRAP. Like Nkandla - Pay back the money.

I undertook a free trial with this company and then paid a full year's subscription. This security program is not secure as it let in lots of unwanted adware which corrupted my computer. McAfee remotely took over my computer and found there was a problem with my McAfee product - i.e. the free trial version had not completely deleted from my computer (despite following the instructions/uninstall process) and the trial version was therefore conflicting with the paid version! They initially wanted £239 to correct this issue, then offered £139, then £80 and then today they offered £60 to remove any surplus McAfee trial version files!!!

This was installed without my knowledge by a downloader, probably CNET. I don't object, in fact I kind of like the anti-virus. But for some reason 30% of my email wound up going to the Spam/Junk folder. There were no questions asked, I just found it all there a week later. This part of the program needs improvement. Whatever filter or algorithm used to call certain emails spam was extremely unsuccessful. I had to move everything back to the inbox. Not one email was spam! Yet a lot of real spam got into my inbox. Go figure. There is a lot of work to be done on this product.

Spent 2 hours trying to get the customer service department to do a simple transaction - avoid this supplier. I have had 3 service request number for the one simple request. The Indian support technicians think that taking 2 hours (rather than the 13 to 30 minutes it should take) is good customer service.

Although McAfee is supposed to block spam and malware, it does not. I had to install Malwarebytes to get rid of Dregol and CutterGeneration and other PUP. I am disappointed and do not plan to renew when the subscription expires.

I went to renew my antivirus software. Agreed fee and completed all details. I was sent contact to download updated software with new reference password. Tried to download - failed - tried again - failed - went to McAfee Technical support - could not get through. Eventually got through - they could not help - asked for refund - McAfee agreed. 1 month later - no refund - monies taken from account but refund not forthcoming, I have no McAfee Antivirus software because their download site did not work. I am now in position - money stolen and I have no antivirus protection.

I purchased online the McAfee Total Protection on 11/29/14. It is a 1 year subscription for 89.99. This virus software is useless for my computer and I cannot get a refund because I am outside my 30 days. All problems occurred after my 30 went past, then, my firewall blocks my internet connection. It makes my computer worthless. I cannot do my online banking or surf anything on the internet. The internet will only work for about 10 minutes and then McAfee blocks every internet connection going forward until I turn off the McAfee Firewall. I have to turn off the McAfee Firewall to access the internet which fixes problem immediately. But obviously, taking the Firewall down is its own problem.

On July 16, 2015, I tried renewing the McAfee SecurityCenter via Dell through the pop-up that keeps appearing at every boot after expiry of the product. I tried renewing using my HDFC Bank Credit Card. But the renewal did not happen. I tried again. The renewal did not work out again. To my surprise, the next day when I checked my Credit Card Statement, I had been charged INR 1390.00/- twice for the renewal attempts and the description lines read: MCAFEE *INTEL SECURITY 866-622-3911.

A few days ago my computer notified me that my Symantec Endpoint Protection had expired. I followed the prompts and was directed to download McAfee. I followed the process, removed the old Symantec file, downloaded and ran McAfee. But now every time I try to use Chrome it crashes. I can only open one tab, if I open a second tab the whole thing freezes and I have to close out and start over again. Over and over again. Even if I just use one tab it eventually freezes.

My mother has a Windows 8.1 operating system on her new Hewlett Packard computer. She has purchased McAfee, and did not know that a home network had been set up. Some of the home network consisted of my sister in law's kindle, since she used the wi-fi when she came over and things of this nature. However I found out with her, that removing your "trust" does absolutely nothing. The computer that is on the network can still come in and use whatever they want. McAfee does not let you change a single thing, they won't even let us turn off their firewall and turn on the one that comes with Windows 8.

I happened to get 1 year of free subscription of McAfee free with my newly purchased laptop. I had used McAfee a few years back but switched to Norton after the subscription ended. Upon setting up and starting to use the laptop, I realized that the McAfee program had disappeared. So I visited the McAfee website for support. They had a few options for me to get assistance but I went with contacting the staff directly. He was quite well versed and aided me in reinstalling the program via the website which I thought had solved all my problems.

I submitted a rebate for the McAfee Multiaccess 2015. It was to be postmarked within 30 days of purchase. I have a time stamped picture of me putting in the drop at the post office. They conveniently did not receive it, though I sent another rebate at the same time and they received that rebate which was to the same city. I did all the online registration and have copies of the submission. They closed the account just 3 weeks after the 30 days, which is just barely enough time to receive it and process it. I called and got the runaround. I left a number and was promised that a manager would call me back. They never did. This is $80, which is a lot for our family. I'm sure that they are doing this to tons of people.

I purchased a Lenovo G50 which came with Mcafee antivirus 30-day trial period. It seemed a thorough product so I subscribed for 12 months... I had difficulty with viruses from then on. One particular virus; BACK DOOR-FCNC! 51B7F06BB9C6 was identified and quarantined upon which I selected remove and delete. Soon after running manually a full scan the same virus was there again. Considering That I use my computer conservatively and don't ever view or download from any potentially suspicious websites, I became a little concerned.

I bought a year of McAfee and now my computer crashes Windows7. I contact Dell for this and it not my computer, it McAfee. 2 days, got blue screen of death. You need to refund all of us for this problem. It your software, not my computer. It brand new and none of this happen till my free trial was up, rip off.

I was given a new laptop for Christmas. Of course, I was incredibly happy, now I had my own computer. It came with a 1 month free trial of McAfee Livesafe. It worked great... Until the trial ran out. I started getting these obnoxious pop-ups stating that my trial had run out. I disabled the program, and the pop-ups stopped, until I restarted my computer. They started again. I went into my control panel for what opens on start, and McAfee is there. So I took it off.

After installing McAfee Total Protection on two computers (both with Window 7 64 bit) Google took over 5 minutes to open after the computers were in either sleep or hibernate mode. This has been going on for over three months. I uninstalled all traces of Java and tried every other suggested fix I could find online to no avail. I finally turned off McAfee automatic updates and voila! SUCCESS. What a relief; I have control again. I will make sure I do updates to McAfee on a regular basis BUT not at startup. I hope this helps someone else.

Security software was installed on my computer and kept kicking me off. System would shut down every five minutes. I had to call Dell and buy a 239.00 contract before they would even help me. Six hours later technical uninstalled McAfee security software, which by the way Dell found virus on my computer. I thought McAfee was protecting it!!! I lost my security and 239.00 in the process because I never received an update that the software was defective. I'm so disgusted with McAfee. I'll never buy security from them again.

Just bought a new computer and a software package, including McAfee LiveSafe 2015. For some reason I had to receive the software codes in the post but they did arrive as scratchcards. I scratched the silver cover off the cards and had no problems with the other software but the end of the strip came off with the silver lining on the McAfee card, including the last digit of the code. Having just spent a long time on the phone to try and sort it I was told it was my fault so I'll have to pay another $50 to get the software! This is a ripoff!

Moving 10,000 emails from Outlook to Thunderbird was impossible (glacial slow) with AV active, so I turned off antivirus with "Control Panel\System and Security\Action Center". No problem, I finished porting email. Meanwhile McAfee Antivirus Plus insisted that my AV subscription expired, and clicking the prompts to resolve the problem led inexorably to the renewal page - to pay $49.99! No ** way, the damn thing is just turned off! A return to "Control Panel\System and Security\Action Center" enabled the firewall and McAfee finally shut up their stupid alarmist popups. The lesson? Don't click any McAfee popups - google it. It's sad when the internet is more trustworthy than your security software.

Email from McAfee... "I understand that we received your information back on 10/6/2014 and that it has taken longer that you expected to receive the rebate. We are working hard to make sure you receive your rebate," and McAfee has delayed it even longer. This is dated 5/15/15. Need I say more?

I purchased McAfee Anti Virus Plus in July 2014. The product has worked very well until now. I have started to receive renewal reminders from McAfee. About a week after the reminders started to come I could not open many programs on computer. I would click on them and nothing would happen. I also could not delete any files from my recycle bin or computer. I am not saying there was something in the renewal reminders that caused this. However as soon as I removed McAfee from my PC everything worked fine.

POP UP stops pictures from downloading from a memory card - My computer is a lot slower now. The big problem is that now I can not download pictures from a memory card. I am getting tech help to remove it and put Microsoft essentials back on it. It is free, and made by Microsoft that makes the operating system. And I just got McAfee because it came free with tech help support. Bye McAfee.

Software download would lock up on download for 50 minutes on last try. No time bar showing progress... just stopped with frozen window. Tried 4 times. Got help from support with completely different instructions from original. Obviously, an error and they had to fix. They do not test their software. Spend 2 hours trying to be patient... never again.

I canceled McAfee in 2012 because the product created more problems than it solve with regard to anti-virus. In May, three years after I canceled their service I found a credit card charge for $54.61 from McAfee. I called McAfee and they confirmed I did indeed cancel my subscription in 2012. I got charged despite my credit card number changing in November of 2014. The credit card company rolled forward the charge from my old credit card number 'as a convenience' so I did not have to update my account. I have the credit card company now blocking McAfee from charging my card and they have given me a refund. I probably have been charged in other years and missed it. The block I am told is only valid up to the cc expiration date. When I get a new card in 2019, I have to look for this again because if McAfee bills again, it will probably hit my cc.

The only reason I even tried McAfee was cuz I got a year subscription, unlimited devices for $5 with my new PC. It worked, but constantly I had to depend on support while trying to install...or re-install...never went smooth. Past 10 yrs I never faced SO many problems running/installing any software. The worst of all, how can I depend on it to block malware and pop-ups when they can't even stop their own ANNOYING "McAfee tour" pop-up? Today I finally had enough and uninstalled it even though my paid version still had 3 months left. Even the freebies installed easier without any problems -- maybe even work better. Why should I pay for the headaches!

I bought a brand new laptop with McAfee as part of a package. I followed the instructions and typed the address in my search bar. Up popped McAfee website at the top of the search meaning it has had a large amount of hits to be in the front runner. I registered with the McAfee website and proceeded to download the software. I was stopped and diverted, forcing me to make a phone call. I told the operative I just wanted to put my code in. Without my permission she entered into my computer and took control. She began to tell me my Microsoft was shutting down that I had only literally installed. She took me to a cards and said I had a Trojan. She showed me the time. I told her that was the time I had made contact with McAfee. I asked her if she now had access to my personal data such as my emails. She replied yes. She then began the fear tactics and said I needed to upgrade. That's when the penny dropped.

I Just paid for Antivirus. They transfer me to the tech support. They refuse to cancel my purchase and trying to sell me another product. At the end she was so rude. Just be careful when buying in this company...

My laptop came with Norton. Used it a year but it was 40$ more to update. Search says McAfee highly rated so I pay and install on both laptop and PC. SLOWED BOTH COMPUTERS to a crawl, told no refund by cust service, so I uninstalled them. Well... I thought. After a literal year of not being able to access web, browsers, even MS OFFICE, I call and pay Microsoft to fix them both (very expensive) but much needed. Microsoft has found over 6 Trojans on my pc, haven't even started my laptop yet. Everything is (not responding) Microsoft is currently 2 hours in on pc, and still not done. McAfee bugged me and that should be illegal!!!

I purchased a laptop computer from best buy. It came with a trial period of McAfee. The virus software started to scan on its own and was stuck on 99 percent for 2 days. I had 14 days left on this trial offer. I asked the tech at McAfee to remove their virus protection from my computer. My computer was stuck. I could not shut down. Once it did shut down when I restarted it was slow. I hope by removing McAfee that I won't have any further problems. It is very upsetting as I just purchased this computer two weeks ago.

This morning, April 20, 2015, I spent an hour and a half on my computer trying to download software that I purchased from McAfee to renew my McAfee Antivirus Plus software. Though I was on the Internet, when I tried to complete the download, I kept getting an error message from McAfee saying that I was NOT connected to the Internet. I tried to access McAfee and my call was redirected to an alleged McAfee Support team. They asked for permission to take control of my computer and said they could not fix the problem unless I agreed to allow them to do this. So, I did.

Made the mistake of going with McAfee when I got my new laptop. Six months later I had all kinds of popups showing up, called tech support and got a tech that could barely speak English, no help whatsoever. Another company called me, apparently they are connected with McAfee (iyogi) and wanted $169 to get rid of the popups! I got rid of McAfee and the same week I got rid of the popups! Now comes the fun part. I last had McAfee in 2013.

KB3033929 - On March 3, 2015 McAfee automatically downloaded the latest Microsoft update: KB3033929. When I went to power down, START indicated there would be a delay due to installation(s). With no shutdown after > 2hrs, I held the pc's power button until shutoff. Upon power up it went into safe mode. McAfee is a free service from my Time Warner isp and I thought it was properly vetted, but in this case IT ACTUALLY downloaded the DEFECT update. Google that update and find many others found the same problem. Doesn't McAfee or any other virus programs check the updates before just haphazardly downloading them?

I purchased and installed McAfee virus scan, and now have serious problems when I try to access the internet. There are long delays in bringing up legitimate websites. If I set a pre determined URL using Microsoft preferences/settings, the URL is invalidated and removed by McAfee. Surfing the web is no longer enjoyable since I installed McAfee. I hope people will encourage retail outlets to quit selling McAfee in retail outlet stores. I find this to be a horrible product.

On Sunday the 29/03/15 I contacted McAfee for help with a virus that their product on my computer was supposed to protect me from. I was told I need an additional program called "McAfee Concierge Gold" for which I paid £129.99 believing I will be helped. After seven different persons the supervisor included I still have the virus. I told them after about 9 hours that their product is useless and that I want my money refunded. The supervisor Mr. ** told me there is no refunding the money. I think if you purchase a product it should work. In this case it definitely did not.

What a disaster situation. I became involved with McAfee antivirus protection. Buyer beware. Stay well away from this product. I lost valuable family photos, valuable files and business files because of the lack of communication and the idiots working in the office over there in Pakistan. You will not receive an American technician. They all speak Pakistani or Arabic.

It has taken me a month to finally get my computer to work again. Maybe it was their still unacceptable but feeble attempt to appease customer with this "NEW IMPROVED" update. What is this LOCK FILE that is AUTOMATICALLY EATING AND HOLDING MY HARD DRIVE HOSTAGE??? NOTHING works. Everything I open shuts my computer to a snail's crawl. Took me an HOUR TO OPEN A FILE. UNINSTALL AND NEVER EVER GO BACK!!! I have been with McAfee for over 10 years and this is totally a fail... Unacceptable and inexcusable. You have nearly eaten up a month of my time.

McAfee came pre-installed in my Lenovo G580. I let it sit there because it seemed to be working but after a month or so, annoying nag screens started showing up stating that my subscription had ran out. Updates still worked with the annoying nag screens, and my computer still seemed protected. This went on for at least a few weeks. Until finally I saw some new messages start saying things like "Your Trial Will End Tomorrow" and "Your Protection Will End Tomorrow." That very day literally a few hours before McAfee was scheduled to shut itself off, for the very first time ever since I have ever configured it, EMET (Enhanced Mitigation Experience Toolkit) captured a virus attempting to manipulate Windows and automatically shutdown Firefox.

I have use Mcafee for a few years now with no problems and have currently got Mcafee 2014 TP on my Pc and it works very well. I decide to get TP 2015. I got a card with 25 Nos. on it and followed the instructions to get the software.....now the fun started. The website would not come up and I spent 30 minutes trying before finally it appeared!! I put in the numbers and my basic details as requested and it disappeared! I spent another 20 minutes getting the website back and did the same task with numbers and data and lo and behold it said it was accepted!! Whoopee I did it!!

I would like to warn consumers about McAfee. Please do not purchase this anti virus program, they have crashed my computer. I have spent many days with them and I had to purchase a new computer. They do not have US based support or customer service. My experience was extremely negative. I have spent over $300.00 with McAfee trying to protect my computer when I believe they were the problem. Please save your computer and your sanity by not purchasing McAfee and their Tech Master support.

I ordered this product on 11/7/2014 and last week my PC developed a problem, had 3 pop-ups running and I could not eliminate them. I called one of the many Ph #s they have, and spoke with an agent who assured me that they would resolve my problem. He then transferred me to someone in billing who stated that they would require payment up front before any repairs would begin. I'm naive I guess because I assumed (Dirty Word) that this would be covered by the contract. They gave me a choice of a 5 year plan for only $524 plus fees for a total of $699.00. I advised her that I did not want to play that game, so she asked if I was a senior citizen (currently 85). She then suggested that I was qualified for their one year discount plan. She could let me have this plan for only $299.99. I told her no thanks and she transferred me back to the original agent.

I have had real time scanning turned off on my computer and it would not turn back on. So I called tech support and did a chat twice - 2 different people and they kept wanting to take control of my computer which I do not trust them. So they tried to walk me through and they kept passing me over to somebody else. I got no results with the ** know why did until the next day call him and talk to tech-support - by the way these are all in the Philippines. They speak terrible English and they also do not care about the consumer.

My mom isn't really good with computers so I helped her pick one, the laptop came with a free McAfee edition. I thought that's a good anti virus but after just 3 days my mom started getting strange pop-ups and as a lawyer she doesn't visit strange or risky sites. I checked the history, the history was okay. I replaced the McAfee with another anti virus that directly found a trojan horse. I wouldn't recommend this programme to anyone because it doesn't work.

I have purchase a total protection Antivirus for my computer and a week later or so I get a message saying I have a virus and my computer froze. So I contacted McAfee and I did get transfer to three different departments and I was on hold forever and then I did get to talk to a representative from India. She couldn't understand what I was telling her and kept asking the same questions. I couldn't understand anything she said so I said I would call later. This time I went straight for the last number I was given before the 3 different departments routine and this rep was from India also. I couldn't understand what they are saying. Couldn't get things resolved. It is frustrating.

McAfee does ok job with very limited problem in today's world - viruses. Was running this for a couple years as my work company uses it while my computer was getting slogged by adware and malware - which is a tremendous problem today. And McAfee asserts some expertise in this area and actually does remove some of it, but it is very misleading. It would be better if it removed none, because it is absolutely useless from keeping a computer from slowing down to a crawl.

Have a virus on computer that it didn't get fought by this system. And I'm currently still trying to figure it out and get the virus off my computer. It's getting quite annoying.

I purchase the Antivirus and had problem because they charge me twice for the same product, I call Customer Service and a guy by the name Tucke out of Mumbai, India told me that in order to look at my pc I will have to agree payment if they find that there were things wrong with the pc. I argue with him that this is a payment issued but still he refuse to help me if I don't pay at from. This is highway robbery. I call McAfee HQ in Santa Clara, Ca to speak to someone about what is going on on their Co, left my tel on a recorded line but no one have call me yet..... Beware of McAfee Customer Service.

After renewing my subscription online, I was unable to "verify my subscription" as directed. The McAfee icon on my PC simply wouldn't activate. So I call tech support (who must think all Americans are PC illiterate, I am not), who eventually tell me the McAfee icon won't work because my PC is infected. "Well why didn't my existing McAfee system protect my PC?" Tech support say "because the virus came from my network provider." "Ok, so I suggest that the network provider is at fault for having poor security?" "No," says tech support, "there are simply bad people out there..." These are the ACTUAL words he said! So anyway, why pay McAfee $60 a year if those "bad people" break their system in the first place? Also, the tech repeatedly stated that McAfee was an LLC, etc etc., as if to avoid legal responsibility for failing to provide the service I paid for.

I had McAfee installed on both my work and my home computer. Both were free subscriptions then I paid for an extra year. Well they both expired at the same time and I got popups galore as soon as I declined to renew it. It wasn't until I uninstalled McAfee that the pop ups that i had a virus stop. I reactivated Windows Defender, ran a scan and both computers are fine. McAfee tricks people into thinking they have computer issues when they don't. They are the virus.

Got a new computer with McAfee included, paid the annual subscription fee, downloaded the full package and my internet experience was ruined. It loaded up so much stuff and gobbled up resources to point where pages wouldn't load or they would take several minutes. My CPU was working overtime.... I removed the software and it's much better. I'll take my chances. If something bad happens I'll load it back up, do my scans and then get rid of it again.

received message from them I can buy at a cheaper price, to which I couldn't as I had already bought it. Also keeps telling me I should update Java, I keep checking and it states I have the latest version.

I bought a 3 PC year membership for my PC and two months later my PC was infected to the point that I couldn't even run McAfee. I called Tech Support and a person from India with a very strong accent would answer the phone and started finding a way to "help" me by logging in to my PC. Then, they told me that they had the answer to the problem and that I was correct in that I had a few viruses BUT I needed to pay $200. After arguing for a while they lowered the price more and more to $125.

I purchase McAfee livesafe over the holidays but didn't install it until Friday, 30 Jan. Upon installation the product would not scan and gave me an error message- I contacted customer support and they accessed my computer to try and resolve the issue. Hours later the product still did not work. The tech then told me he was elevating my case to tier 2 support and someone would contact me on Sunday. A tech called on Sunday and it was a repeat of Friday, hours later the product still didn't work and he was referring my case to a different team to resolve the issue and someone would call me back. No one called me back so I called McAfee on Monday and got the run around (the tech/ customer service reps were very respectful at all times-- they just repeated what previous techs stated--that my case was being worked on). I got fed up and requested a refund but couldn't get one since I purchase the product more than 30 days ago.

Purchased anti virus to install. Had problems. Had tech Support help. They told me they had to let them see what was going with the computer so dumb did it. They told me someone was hacking in to my computer so it would cost 99.99 to fix it then they could set up the anti virus program. So I gave them credit card info. A week later lost everything. Called the number they gave me if I had problems. It was suppose to be a two plan. They said they had no record of me. Couldn't help. Called credit card co. The purchase came from a gift shop in Florida. So now no anti virus, everything is gone on my computer, out of the money spent on the program and the voice from support team are from India and they are very rude. So I'm like everyone else stay away from this company products.

I purchased a driver update on 29th January 2015 online for 42.60. When I checked my bank account I had been charged twice. I called the refund number and no one knew what I was talking about. When I asked where they were located I was told "in the Philippines." Needless to say I hung up sharply. ANGRY IS NOT THE WORD I WOULD USE!!!

McAfee performed an automatic system update on my computer which slowed down the speed immeasurably. The rep went in and removed McAfee services and 3 minutes later I had a terrible Virus and then she wanted to charge me $179.00. The virus has now corrupted all outlook files.

When I first bought my laptop it came with a free CD from McAfee so I programmed it in my laptop. Now it has expired I want to go with someone else. But McAfee has locked me out until I buy from them. Now because of that I refuse to go with them. What can I do to be able to use my computer so I can program another virus CD?

I got a new laptop in December. I received a "pop-up" for a 1 year trial for McAfee security protection. I gave them my credit card number, got billed and felt I was "safer." I then got the infamous "ICE" computer block scam, which blocks your computer for use until you pay a 3-4 hundred dollar fee. I immediately went to our community computer room to find out if I could fix it. I was able to get rid of the block. However, on the website that explained how to get rid of the block also explained that you needed to have your computer scanned and have any viruses or malware found removed.

They hacked my computer and my tablet. They were working fine but wanted virus protection and bought McAfee online. They said they needed to go into my computer so I thought they were legit. Then they wanted more money and they would fix it.

Not only did the man tell me how sweet my voice was but asked if I was alone and if he came to my state could he see me?? Then told me he could not install my anti virus because I had 81 things detected on my computer.. But I just bought my computer and only had it on for 15 minutes before I called to install my antivirus. How can my new never been used computer need repair, wanted to charge me 129.00 to fix it.. All I wanted to do was install my antivirus I bought when I bought my computer. This didn't seem right and isn't fair to customers who just need what they paid for installed.. I ended up hanging up and now I am scared to install my antivirus you have already paid for.

I paid for two 1 year subscriptions. In between December 2014 and January 2015 I got charged for an annual renewal on January 20th 2015. My calculation is an annual renewal means it renews after a 12 month period of time. I called customer service to get a refund. The representative argued with me and questioned my knowledge of the overcharge. I received an email from my bank saying I was overdrawn. That's how I found out. After arguing with the representative I did get refunded but it will take 5 days to refund my money. However the refund and deactivation does not pay for my overdraft fee. I posted on Facebook a very bad review. I told everyone I know not to buy your product and your company is dishonest and steals money from their clients. I am out $75.00 because your company made a very costly mistake. Thank you very much for ripping me off. I posted on Facebook a very bad review.

I purchased two computers, I bought McAfee Total Protection to guard my computers against viruses and malware. On both computers I received a virus!! Twice now I have called McAfee Support, and not once could they fix the problem! They would however fix it for a fee of $179.00 to get rid of the virus. I bought McAfee to stop the Viruses from ever getting into my computer! That's why you buy it, Right! I purchased this through Amazon. I won't buy your product again! At the end of this review it asks me if I want an attorney to contact me about my complaint. Sounds like they have had a few Complaints!! I will telltale to all who listens! Very Angry Customer!

I am an optimum online customer. Optimum Online partners with McAfee to bring me free McAfee's software on my computer. I have tried twice to install this software. Each time it has trouble installing but never tells me why. It also disconnects my internet connection and it takes me days to restore it. It's happened twice now. The first time it happened after I restored my internet I contacted Optimum who referred me to McAfee. I spent close to two hours on the telephone and on a remote connection with McAfee who was unable to fix the problem. Their response was check with your equipment provider. I'm very disappointed in both McAfee and optimum, very bad service.

I accepted an update for my Adobe program and McAfee automatically downloaded. I already have protection, and did not want additional or replacement protection. There have been tweaks to the McAfee program making it nearly impossible to uninstall. This is wasting my time and is certainly setting my opinion dead against McAfee having my security at heart. This practice of forcing McAfee, or any program, on consumers when accepting updates for other programs should be stopped immediately. As well, making an uninvited program difficult to uninstall seems closer to breaching one's security than guarding one's security.

McAfee software came with my PC one year free subscription, my world fastest PC extremely slow down before month to renewal. I didn't understand it until I turned off for real time scanning and firewall off. I disabled notification of McAfee but however still pop up appeared. Slowing down and pop up problem solved by removing McAfee from the PC. I do not recommend this software. License no **. Dell M4700, Windows 7 pro.

Problems with lost emails and files since I downloaded McAfee. Lost emails, files unable to open, lost connection with Wifi printer. Nothing but issues. Then renewal fee of $60. Awful experience, don't use McAfee.

5 Weeks ago I paid $179.95 to lose hours and hours of my life to stare at a screen. I answered the same scripted questions and got the same scripted answer to my growing concern about their plan. "I apologize for the inconvenience, how may I help you today?" I've got approx. 2 dozen screenshots of techs assuring me THEY would be the one to resolve my problem. I'm getting adware pop ups on Google that will not let me X out, causing me to have to shut down my system and reboot. McAfee this last week had me using Internet Explorer which was extremely slow.

1/13/2015 I placed a phone call to McAfee customer support as my 17-year-old son was getting an error on his laptop that his "subscription" had expired and he needed to renew. Now we renewed this "subscription" for $44.99 less than 30 days ago and here we are getting the same error. When I called the customer support line (the first time), I was told it isn't their problem and to call billing. Before I could ask for the billing department number, they hung up.

Several times I have had to contact McAfee regarding updates for antivirus...not pleased with their support services. And strangely enough after 2 or 3 times we also got phone call scams from someone trying to hijack our computer (internet scam saying virus and that it was Microsoft calling). In one instance McAfee deleted program on my computer that affected my Word program, and it was no longer able to run. McAfee had to be reinstalled, and even though 3 months were remaining on subscription, had to pay for this again!!!!!!!!!!

I bought a Dell 1500 for my wife last year. Dell insisted that it had to come with McAfee. McAfee let every known virus and malware through and froze her computer. It cost me $160 to have the machine repaired by the Geek Squad. Even they had a hard time uninstalling the McAfee software as it left behind a file that blocked installing Norton 360. They finally got it off her machine and installed Norton. McAfee must have gotten my credit card number from Dell and billed me for a renewal even though I did not OK the transaction. These people are thieves and Dell is abetting them.

McAfee was installed on my Dell 8700 and was supposed to be free for one year. It has been less than a month and not only is it letting viruses in that it is suppose to stop (found via Malwarebytes that I used because computer was not showing some programs), but I am now getting "Your WEB is unprotected" and they want me buy another $40 package! This is just sheer greed and I do not like the "Hijack" mentality to sell me products. I think I will dump this "Free" crap and go back to Norton that is on the rest of my systems.

I purchased a McAfee lifesafe program. I was alerted to a problem with my PC. When I tried to get help, they wanted to charge me an additional $159.95. That was for a 7-day one time fix. I asked why the additional fee, they simply said the protection I had purchased was not sufficient for the problem I had. I would imagine it is possible that McAfee planted the problem, to get additional funds from me. They would not even offer additional ways to solve the issue. I am really tired of getting ripped off!

McAfee, two or three years ago, posted false warnings on my computer to pressure me into buying anti-virus apps. I purchased an initial app, and from that moment on I have had other purchases forced upon me. When I opted to cancel McAfee claimed they had no record of me, and that I had no account with them. I just received a bill from my credit card that McAfee claimed $89.99 for a renewal of their services. It's criminal!

I was instructed by my browsers on all of my computers that I had to upgrade Flash player to be able to view certain websites, which not only were video clips, but important graphs and charts. I went to the Adobe website and I was given no choice in installing the FREE McAfee scan software, this time around. This ** software, when it finds a problem does not fix the problem, but brings up a window asking me to purchase McAfee anti-virus. This is MALWARE!!! This is outrageous. Of course the solution is to uninstall the software, which I have done. I am upset that I had to install the software to install the Adobe software that I needed to view web content. We need alternatives.

I have never come into contact with such poor customer and product service as with McAfee and felt compelled to write a review following my experience. Like many, I had the misfortune to contract a virus on my laptop earlier this month. Rather than bring it to a shop where I could have had face to face customer service, I took the 'convenient option' of purchasing McAfee's online virus removal package - priced at $103 incl tax. I then proceeded to spend 4 hours on hold, waiting to be dealt with. The only reason I could do this was because I was home sick from work. (How so McAfee expect working individuals to spend this sort of time on hold?)

Been struggling for 4 months with my laptop being slow at everything... from internet browsing to cresting a simple Word doc or Excel spreadsheet. I had given up and put it in the corner to collect dust. A $1000 paperweight. Was using my old Windows 7 laptop, in the meantime, angry I wasted my money on an unusable new laptop. I finally had the notion today to dust off the paperweight and try to figure out what is wrong with it again. I had the notion to uninstall all 3 McAfee programs that showed up in my uninstall programs list. Like magic, my new laptop is a usable, very fast computer. A paperweight no more. I am not happy McAfee rendered my brand new laptop useless and that it sat in the corner for months. I am only using Windows Defender now.

Every so often, I get a 3 x 2 inch pop up above the McAfee shield on my taskbar, looking as if it's genuine, requesting that I leave the already ticked box ticked, so that McAfee can be disabled next time I turn on my computer then the "bad boys can't get you." The message today was slightly different, the "bad boys" quote wasn't used and it could have been more believable to an inexperienced person, but the "leave the box ticked" was the same. Escape won't get rid of the messages and right click to close them is disabled.The only way I've found to get rid of them safely is time consuming and a pain in the rear. Why isn't McAfee doing the job I'm paying for and blocking this malware? Even more so as it's purporting to be from them. I'm extremely annoyed to say the least every time this happens.

I have been unable to install the anti-virus program I purchased and spent hours and hours on the phone with this poorly run and incompetent company. After 2 hours, Technical support maintained there was a virus on my computer blocking installation and put me through to virus removal where it took another 3 hours and cost $89 and they told me the problem was fixed. Once again I was unable to install the program and started all over again the next day. Same story - technical support could not help and put me through to virus removal again. I asked for a supervisor and was put through to the sales team!! Transferred back to virus removal....on hold again. I will be writing a letter to the Better Business Bureau. This is nothing but a scam.

Every, and I mean EVERY time I turn on my computer, McAfee sends pop-ups telling me that my subscription has expired. These go on about every ten to thirty minutes for about two hours. After closing these pop-up windows for two hours MY INTERNET LOCKS UP!!! I then must reboot and it starts all over again. I WANT THIS TO STOP. I DO NOT WANT TO BUY ANYTHING FROM McAfee!

I was infected yesterday with a massive volume of viruses and a Trojan. When I called McAfee for help, I waited 15 minutes and was then connected to a woman whose English was almost incomprehensible. After she got into my system, she found a long list of problems and said she had to transfer me to the next level of support. I spent 30 minutes waiting for them. When they answered, I was quickly sent to the "Next level" that was to cost me almost $90 to remove the viruses. I was desperate at this point and, although they said it was my "fault for clicking on something you weren't supposed to" and their virus software couldn't protect against that (I've been using computers since the 1980's and haven't clicked on anything before so I'm pretty sure this wasn't accurate information) I agreed to pay for help and was transferred to the next step up.

I purchased McAfee Total Protection for 3 years. Had to buy a 1 year 3 times. I had some trouble installing but eventually got it done. Over a period of 3 months, gradually my laptop started having problems from freezing and running very slow to eventually having all sorts of ads and pop-ups occurring that took me to other sites not requested, and the inability to access sites I had always accessed. Not thinking it could be malware and viruses as I had TOTAL PROTECTION, I got a technician to look at it. He said I had the record for malware invasion, over 8000, wow!!! with total protection. On contacting McAfee, total DISAPPOINTMENT, apart from them being hard to understand, I should have known the problem and contacted them first to fix it. As total protection was installed, why would I contact them as it couldn't be malware and virus. I paid by PayPal so I can't get a refund after 60 days, and they might but only for the period left of subscription, and as for repair to computer..... their guarantee to pay only relates to their software! Not as stated on site. VERY unhappy!!!!!

I recently purchased a copy of a Windows 7/McAfee anti-virus software combo from Tiger Direct. I followed the required steps (or so I thought) and submitted my rebates. I sent them a copy of my receipt, a copy of my UPC symbol, the rebate form and a copy of my software activation certificate. It turns out that I missed the fine print that stated I had to turn on the "auto renew" feature of my software subscription for the first 10 months of my year subscription to my software. This of course means that I would have to give them a credit card to have on file so I could be charged automatically when my year was over, (Which means they are betting on that I would forget to turn off the auto-renew feature after the first 10 months at which time I would keep being charged every year). Please bear in mind that I have already paid for this software and should be able to receive a rebate on my current purchase, not have to rely on future purchases to collect my rebate. These rebate submission rules are very unethical and definitely fall into the category of "bait and switch".

McAfee tells me about every 20 minutes that I have a PUP. About every 20 minutes I ask it to remove the PUP. It doesn't. I phoned Tech Support - as much use as a glass hammer! "Buy a better product" was their message, referring to a more expensive McAfee product. Am I expected to stay with McAfee or genuinely buy a better product? If the product I have doesn't do what it's meant to, why on earth would I buy anything else from them... ever!? I'm not being unreasonable. If your product tells me I have a PUP and your product asks if I want to remove it & your product cannot, your product doesn't do what it alludes to. Therefore your product is not doing what I paid for - can I get my money back please?

I have been using a website for the past 3 yrs. Suddenly, a little over a week ago McAfee blocked it. I've been in touch with them via email and phone, and it seems there's no help either way. Each rep. I spoke with listened and then told me that would be a different department, so from one to the next, etc., etc. etc. I spoke to at least 12 or 13 reps, and have written numerous emails. I cannot go without this site. My last experience I was told to send an email to siteadvisor.com. I got nothing but an automated email. Does anyone have an idea in resolving this problem?

I got protection from aol free.. but recently I've had problems with my comp. I just purchased total protection from Mcafee and did a full scan. Now it's working normally. I also can see websites that are safe. I'm glad I did it.

I recently purchased a new computer, actually I received it beginning of August 2014 to be more precise. My new computer has Windows 8.1, touchscreen, 4th gen core i7 processor, 8GB of ram and lots of other goodies. Frankly, hacking in to an alien spaceship from my living room shouldn't slow this bad boy down. Last night I was sitting around playing a game and all of a sudden my computer just froze up, wouldn't load any web pages, all the programs and apps were very slow at loading. So, I checked the task manager and it showed that McAfee was taxing out my processor, using 99.5% of it all by itself. Then of course I couldn't get the program to open so I could stop the scan which technically means that during that time McAfee basically hijacked my computer. As soon as the scan was complete I uninstalled McAfee in the middle of a trial period and installed Vipre. I've used it before and never had a problem with the program or my computer while using it. Completely ridiculous that a virus scan program which is supposed to run in the background would tax out the fastest, best processor available in a laptop, ridiculous. I will never allow McAfee to exist on another computer I own again.

Check your mcafee software! ! It may be a virus!!! If you see two mcafee installed on your computer or you are unable to remove it, Contact mcafee immediately. They are aware of this virus!

I bought the $70.00 McAfee anti-virus program and my husband and I attempted to download it on our computer last week. We had problems from the very beginning. Got error message saying it could not download. We called the support number and got a technician in India. He basically talked us into giving him control of the computer which we did. BIG MISTAKE. He eventually told us it would cost us $159.00 to fix all the problems. He avoided answering a lot of our questions about payment and costs and would just keep repeating that they could totally repair our computer and make it like brand new.

I was unable to install the first Total Protection and took it back to Home Depot. They gave me another card. Since I was worried that it was me, I had my grandson, a tech specialist, install it. He had many problems and finally found a way to get it installed. If it is this much of a problem for tech savvy folks, what about the rest of us? Then I read all the complaints about the company's unauthorized charges, problems with rebates, etc. Now I am very concerned that I made the wrong choice in selecting McAfee. I am sending in my rebate slip and UPC, as directed. I hope I can up my starts from Dissatisfied, instead of downing them to Angry. Only McAfee can determine that.

Installed on computer and it went crazy - pop ups telling me I had to speak to a tech to resolve. Now my computer is totally down! Want 129.00 to fix - would cover for year. I feel those people OWE ME MONEY. DO NOT RECOMMEND ANYBODY BUY THIS PRODUCT. IT IS A RIP OFF.

I have used mcafee for years and had no problems with them. I have a malware problem on my hardware drive so I called customer support. They told me it would cost me 189.00 for a year's support for tech support to get help removing the malware. I asked what was I paying for the protecting, for they proceeded to tell me what malware was when I told them what the problem was, and I didn't go to any site that wasn't recommended by them or open any spam mail. Even while I was talking to them, their site wasn't marked as safe as I told them. After 10 years of business they didn't care about losing mine over that tech fee, so good bye mcafee.

Please wake up. It is very obvious that the complainers on this topic know very little about business or pretend to be ignorant. Same comment goes for attitude towards computer IT in general. NOBODY RIDES FOR FREE! THERE IS NO SUCH THING AS A FREE LUNCH! Computers were imaginary for normal people when I was young. Then when the prices of useless computers came down to the same as a new car, people started buying them only to find out that software cost a minimum of $400.00 per worthwhile program and still required you to hire a professional to set them up unless you had both time and the capacity to do it yourself. Stop acting like you are entitled to everything for free because you purchased a computer for under $1000.00 and pay an Internet provider $14.95 per month. The world does not owe you a living.

I have spent 2 hours (so far) dealing with representatives in tech support. After being transferred to at least 8 people, all asking for the same information I gave the previous person I spoke to, and then being told to fix the problem I had to pay $179.95 for a year's worth of tech support, I've now been on hold for over an hour waiting to talk to someone. I am very frustrated and wouldn't recommend spending the money for this service.

In March of 2014, I started to prepare my mother's 2013 tax return. I wanted to get her every penny back that she deserves. I noticed that there was some verbiage on a few of her transactions that I wasn't familiar with, I marked them, and agreed to come back to them at a later date. About two weeks later, I had remembered it and did that.. I returned to investigate it.. The verbiage said "PayPal Trans Check." There were about 4 of them for $79.99 each. I went online and googled Paypal Trans Check and found out that they were charges for McAfee virus. There were four of them in just under a year. This caught me by surprise. Number one, that my mother would even use a crappy program like McAfee, and Number two, the frequency of them.

I was having a minor problem with my laptop and the new download/renewal. I spoke with someone in the troubleshooting area who remotely logged in to my account. Again, I had a MINOR question problem. This person went in, changed many, many configurations and programs and then told me "there was nothing she could do". As she was making these changes, she did NOT ask me if she could and actually had me on mute 3/4 of the time. Now I have two computers, desktop and laptop, that cannot to the internet. I have been on the phone many hours with my provider. Microsoft whom both told me they have no idea how to fix these computers and Microsoft told me I needed to reload a new OS. McAfee is unwilling to help me at all. They said they would "review the operator's actions" and get back to me. Time frame unknown. Keep in mind I use my computers for BUSINESS and personal. I am furious! I'm losing money each minute these idiots "review" my problem!!! Any ideas for help???

I purchased a one-year subscription for my new laptop in February of this year, 2014. I ended up having to restart my computer. Now McAfee is telling me my subscription is up and that I need to renew my subscription. I really would like to continue on with the balance of the subscription for which I already paid.

I downloaded McAfee for a yr. 2 days after, it disappeared from my computer, so contacted them. They downloaded it again. OMG - they put something in that download, cuz all of a sudden nothing worked right! No internet, no email, etc. I did get my virus scan to work before it got bad. Nothing reported (I had a backup virus protection). Well, gave up & call them. Some guy who had an accent from India came on & he said he'd fix it, but had to get in my computer to check things out. So I was a dummy & let him.

We purchased a renewal for our three computers. We were unable to install them. I contacted tech support and was told they would correct the problem. After turning over my computer to them, I was told my computer and network were corrupted very badly. Only they could correct this at a charge of $199.99. They said that the TOTAL PROTECTION I purchased could not be installed and if was it would not correct my problem. I was also told they could not refund my money. I was told to contact my credit card company. Unbelievable.

I went to use my credit card and found out the Credit Union blocked my account. The Credit Union saw suspicious activity on my Credit Card. After investigating through the VISA system, it was found that McAfee hacked my computer and my credit card number. After a week of calling McAfee, and only getting someone in India who does not speak English very well and not any help whatsoever, I have tried to talk to McAfee but keep getting blocked. I am at my wits ends. I will be contacting the Attorney General’s Office soon. If someone knows what I should do please let me know. Thanks.

Finally I received my mcafee rebate card.

Every time I call for tech support I get no help. Just some in another country trying to sell me a maintenance contract.

I paid for internet security until 2015. McAfee tells me that they cannot update my system XP. I told them that if we entered into a contract they should honor it. If they do not honor it, they should send me a refund. I have seen no refund.

McAfee sells you on stopping intruders... but, without asking, sniffs out my Home network and looks for installed software - SOMETHING I NEVER ASKED FOR AND DON'T WANT. The very definition of spyware. When I asked the company why and how to turn it off they were non-responsive. I'm going with BitDefender which is doing a better job (on my son's computer). McAfee also caused slow shutdown times (3+ minutes). I have to de-install and re-install and not select most options. Support is terrible. They are not interested in the consumer market - the big money is in enterprise, so the paying with real money customers are ignored.

I got the free membership through bank, when I wanted to use and register with them, they are asking for credit card that after 12-month, they can charge me. I bet they're charging people who really may not know how to stop them. Best way is if you have to give them any credit card, use American Express. Not only you get your charge back but AmEx can stop them from uncontested future charges. Dealing with McAfee is dealing with a thief.

Months ago, I requested a cancellation of my account with McAfee. They told me I was no longer contracted with them. McAfee was inserting viral activity on my computer to force me to make a purchase. Although my computer safeguards were telling me that I did not have a virus, my computer would malfunction, and with each malfunction, McAfee would insert a virus warning. Consequently, I am billed 89.99 for each contract renewal.

My free evaluation of this antivirus expired. Now I cannot use my computer as main programs have been frozen and the only message active is from McAfee saying your computer is at risk . They are urging me to buy their product. This is called piracy and should not be tolerated by anybody. I feel these people are doing a bad deed to all those of us that have experienced this. Shame on you.

My 20 y/o Marine son was home on leave for the first time in a year. He got charged with a $84.95 renewal subscription fee 30 days before it expired. When he called, they said they would refund the money but it would take at least 6 days. He only has 4 days home and is without most of his money now. They confirmed they would refund but would not do anything that Navy Federal Credit Union required to issue a credit. They don't have a fax machine in the Indian call center. The TX center for escalation doesn't work on the weekends. They sent a notification that they were charging 4 days prior yet it wasn't there in Inbox nor Spam. THEY ARE HORRIBLE. DON'T USE AND DON'T CHARGE.

McAfee will automatically deduct money off your credit card without consent to renew their service. If you miss an email and don't contact them within 30 days, they will refuse to refund you. You cannot remove your credit card details from their system. Never give them your credit card details! Complete nightmare!

When a hacker gets into your computer and takes charge of functions that leaves you helpless to manage without interference, I consider that illegal. McAfee has been conducting illegal intrusions into my computer and from the sounds of it, I am not alone. I did not invite McAfee onto my computer, but somehow it appeared whether through a 3rd party, I am not sure. What the problem is McAfee has invaded my programs, caused some programs to stop working, and has denied me access to some of their files when I have tried to delete them though the command lines. The uninstall program doesn't have any effect on their programs. THEIR PROGRAMS WILL NOT UNINSTALL. They have installed "unremovable" programs of their own and keep telling me how my computer is at risk, pressuring me to buy their program to safeguard my computer.

A repeated event of McAfee intruding when I have been directed to download "FREE" software from the internet, so that I wind-up in some contract with McAfee for stated product which is anything but free. Always when I am searching for a solution to a serious problem, most recently an, ABOUT BLANK virus issue ; instructed to go to GOOGLE and navigate from there to AVAST "free" anti-virus software. Once again up pops the unobtrusive little McAfee logo indicating a middleman is now in my AVAST transaction and I can have my free download for a substantial price. Again & again. A hijacking, I believe. Thank you CONSUMER AFFAIRS for listening.

Have spent along time on the phone (3-4) times trying to solve my original virus problem. I'm on hold again as I write this e-mail. Very hard to understand their questions and answers. Very polite however.

Advertised as hassle free for the user. They really mean hassle free for themselves to charge you any amount 30 days before it is even due! There are no consistent notifications, and they have free reign to charge you whatever they please. It is a complete scam and a waste of time. Never *EVER* give your credit card number to McAfee. And getting your money back is next to impossible. And the worst thing is you CANNOT delete your credit card information. It is FRUSTRATING!

I canceled my McAfee account months ago (the laptop I had it on had a burnout of the mother board)... so I canceled the account because there was no use paying for something that I wasn't using. Well, then yesterday I received an email notification that they had "AUTOMATICALLY RENEWED" my account that I had cancelled MONTHS AGO!!! Now this took $54.11 out of my account that I couldn't afford to be taken out and now I have checks bouncing!!! I talked with McAfee and they said that they were in the wrong and guaranteed me that the money would be refunded to my account IMMEDIATELY!

Worked fine for 22 months. Noticed that I could not manually update .dat file. Removed McAfee, re-installed several times with Tech Support. Wasted 48+ hours, still have same problem. To be fair, Tech Support has tried everything, still blamed it on everything from O/S to Virus, Registry, Other software. Funny that it worked before w/ same config. They have captured Log files and sent to engineering. Will call back, I don't expect any different results. Have talked to level 2.5 techs (apparently knowledgeable in Regedit and system files. Still no fix. Fresh install and then runs McAfee virtual technician finds problems with install and says it fixed prop, run again, finds other problem. Can ping their server.

I have had major problems. My main PC crashed, so I thought, "Ah, no problem. I have Online backup." This was two weeks ago. The issue has still not been resolved and I have still not restored my missing files after speaking at length with more than 6 techs from McAfee. Threatened them with going "to the media". Still not fixed!!

I have been with McAfee for a few years and obviously have not had a problem until now. Having read the other comments, I can see that I am not alone. I have gathered that McAfee had started having problems around 2011 to current. I have read this is when they started allowing other companies to sell their product so that they can pawn their refunds off on others and not take responsibility when there are problems. If that isn't a pathetic way of doing business I don't know what is?

I have cancelled this several times and they still are taking money out of my account which I am sure all you people know is not cheap. I have yet to be refunded!!

Ok, I purchased McAfee Total Protection but it would not load online backup. On August 24, 25 and 26, I contacted their support - was elevated to Level 2, but they couldn't fix it. They called on successive days after that - to take control of my computer to try to fix it - all with no success. Since September 1, I have received no further contact although I responded to the technicians via email. This afternoon I contacted them again to find out why they had not responded. I was told they "would fix my computer".

I bought a computer from HP 2 years ago. I installed Webroot antivirus as I've had good success over the years with them. I never activated the McAfee on the computer nor gave them a credit card number. I missed the recurring charge last year, but this year tried to contest it. The McAfee support said I needed to give them my e-mail address to find my account. I gave them all of my e-mail accounts and none of them were registered (meaning I had never registered in the first place). The support person said they couldn't drop the charge nor change the account since I couldn't verify who I was through the e-mail verification process. Nice Catch-22 huh! The annual charge is $85.39. I called my bank and had to cancel the credit card to prevent them from continuing to charge the card. This has been a significant ordeal. You might ask where they did get my credit card number. The only way was through HP when I bought the computer. The fraud unit from the bank was aware that they did this. I would highly recommend that you not use McAfee as you'll be charged ad infinitum. You would think someone with a name recognition of McAfee would have more integrity than this. I will never use McAfee and would strongly recommend you do the same.

Their company keeps on applying charges to an account that was supposed to be closed over 3 years ago! Every year, they charge me and every year, I address the issue! This year, they almost caused my account to go over the limit and a domino effect on all other transactions. I cannot get this company to stop charging my credit card when I only used it for a one time purchase there. I also ended the account. Well, I thought I had ended the account over three years ago! People, be careful and do not use a company online for your antivirus. It is best to go buy the disk set at a supplier of your choice. If you use McAfee and end up not being happy with them, watch out for your bank/credit cards to keep being billed even if you chose not to auto-renew and cancel their services accordingly. I hope this helps people!

I've been a McAfee customer for some years. About a month ago, the QuickClean function became very, very slow. Where it took seconds before, it now took an hour to complete 86% of QuickClean. I called the McAfee tech help phone line. When the first "technician" finally answered, I explained the problem to him. He asked for, and I granted, access to the keyboard and mouse. In the end, he told me it was a Microsoft problem, and would I give him permission to set Win8 back to default. Now you have to understand that I'm 72 years old, and not a tech whiz. So I said yes. What I ended up with was a completely different Win home page, and the same problem with QuickClean.

I don't want a renewal of your service, but your company is ruining my computer with these nonsense pop ups. I need you to stop or I'll make a formal complaint to the Better Bus. comp. I'm taking technician so he can scan the problem and make the case unless you stop those pops up. I also will make the complaint in my social web so people won't get scammed that way anymore. I'm very angry for you trying to FORCE me to buy your product.

Three months ago, I cancelled the auto renewal for McAfee. One month later, McAfee debited my account. I called and complained, and was told by Suneetha that I would receive a refund in 5 to 10 business days. Suneetha gave me a case number and thanked me for calling. It has been another month, and I have not received a refund. I called again. I spoke with a manager in customer service and was again given another case number. This manager also gave a release number to give to the bank. When the bank was notified, they responded by saying, “Only the business merchant can call...not a customer.” In the meantime, I have been debited $109.79 and have nothing to show for it. McAfee is no help at all. I still do not understand how they can remove money from the bank without authorization.

I've been a McAfee subscriber for many, many years - my mistake. Like some on this site, I have experienced their habit of auto-renewal, which I didn't like, but because I was going to use them anyway, I went with it. However, last renewal, I stupidly signed up for a 3-year subscription with the Total Protection package, which was not auto-renewed, but through McAfee's customer support line. I was a little confused afterwards when I got my credit card statement and there was a currency conversion fee associated with the transaction. I was pretty sure McAfee was a California company, but this was transacted in Canada somehow. Oh well, Little did I know until last Thursday that McAfee uses a subordinate company to handle its fulfillment on the Internet orders of its software and this insulates them from having to issue refunds after the initial 30-day period.

I was mistaken - somehow my subscription was renewed (but not by me) in early March 2013. I assumed it must have gone throught my credit card. In fact no such charge exists on my account. My appologies to McAfee. Who or how the payment was made is a mystery to me.

Invalid rebate - They said I did not send UPC but I did. This seems to be SOP. If you don't pay attention and argue, they just pull this on you. Even when you call ** on them, they don't pay. This reflects on the retailer as well, Staples in this case.

I purchased a McAfee Internet Security 2013 software set of 5 discs from Sam's Club during a Black Friday sale on 11/23/12. However, I did not race home and hook it up because I had a McAfee Security 2012 on my laptop which was to expire on 02/01/13. Being in no particular hurry, I discarded the bag and placed the software on my desk until a few days before the old program was to expire. I got to the registration page which asked for a 25-digit number (I clicked the info button to find out exactly what number was needed); it was the UPC number which was only 24 numbers and letters, so the registration would not function.

I received notice after notice months before my expiration date that I needed to renew my McAfee subscription. Finally I did renew it for $59.99. They charged my credit card. Then a week later, they charged me again for an automatic renewal that I had not authorized and it was for $94.99. They notified me by e-mail. I spent 20 minutes getting through to them on the phone to cancel the thing. Then I told them I wanted to cancel all McAfee products. I felt that if they can't even keep track of their own billing, they certainly cannot protect my computer. They then made me an offer to protect both my computers for $39.99! This is absurd!

I sent in for the McAfee 2013 Internet Security $54 rebate. They sent me an initial email saying the info was received, so I patiently waited for my rebate. Just found out today that they denied the rebate, claiming that I never sent in the UPC. Well, I know that I did and I have a copy to prove it. However, they say there is nothing they can do because the rebate program is now closed. It is only about two weeks off the end of the 10-week period in which you need to wait, so I am extremely annoyed at this company. Tape your UPCs to the receipts because the people they have working on these things are carelessly opening up envelopes and losing UPCs.

I got a renewal notice (didn't choose automatic renewal last year when I got a 3-licence package). I ignored it as it was 2 months before expiry. I received a second one the following month and agreed to a "special" at $59.95. I paid with PayPal and received an email acknowledgement but the product was never updated for the extra year. I received more notices of product needing renewal - ignored them. Then another payment was taken without my permission through PayPal even though PayPal had been warned to block any attempts from McAfee to take money. Will I need to cancel my PayPal account to be free of the McAfee scam?

I've been receiving emails from McAfee that my software will be expiring and stating that they could not charge my credit card used previously because it had expired. I chose not to respond to McAfee as I had not decided to renew my subscription with them for virus protection. Today, I saw that my checking account has been charged $69.99 through my PayPal account to McAfee. I have no idea how McAfee was able to do this as I did not approve payment to them through my PayPal account. Is this illegal?

Is McAfee becoming another internet scam? I have used McAfee for years without problems. We look to McAfee for protection. Do we now need another protector to protect us from McAfee? Today, I noticed a $69.99 debit by McAfee from my bank account. I logged in to my McAfee account which shows 2 each charges of $49.99, one on 1/9/2013 and another on 1/24/2013 and a charge of $29.99 on 2/8/2013. The $69.99 does not appear. However, this debit does appear on my bank account. I have tried to connect to McAfee's chat service the last 3 hours unsuccessfully. They now say they do not recognize my account and I now cannot log in to my account. I am deaf and cannot use a telephone. This is the third time I have had problems of unauthorized charges to my bank account. I kept copies of the previous chat sessions. However, this debit appears on my bank account. Why am I being charged these unauthorized multiple charges?

McAfee has charged me multiple times for renewals and subscriptions on the same 2 computers. I have confirmed I have these subscriptions via the McAfee site. I am not receiving these services despite the check system saying I have these services. I get alerts saying I am not covered and I should renew. Each time I check the McAfee system, McAfee re-bills me for another subscription. I am covered through 2016 on my service, yet McAfee keeps billing me. I do not intend to pay for these multiple billings and have alerted American Express. I have also notified the NYS Attorney General’s Consumer Fraud email hotline as to McAfee’s business practices with the suggestion that he investigate the multiple charging for already purchased services. I used your chat line with some guy from India last week and he said he would fix it. Guess what, I just got charged another $149 for services I had already purchased.

I received an email stating that my debit card had been charged $103 for an auto renewal. I called and had the charges reversed and cancelled Mcafee online. I received a new debit card number two months ago and never updated it with Mcafee. When I asked how they had my new debit card number, the customer service representative told me that they had a deal with the bank to send updated card information. I will discuss this with my bank as well. I do not remember signing up for an auto renewal with Mcafee. Is this sharing of credit card information actually legal? If so, then it is definitely not an ethical business practice.

I purchased a retail card for McAfee antivirus and tried accessing a site to register. The only sites that came up were sites to purchase their product. I tried different phone numbers to get assistance. The first tech spoke with a strong accent that I could not understand most of what he said, and I finally asked to be transferred. He kept talking, ignoring my request, until I finally yelled at him to get him to stop. He still refused to transfer so I hung up. I called a second number and the tech wanted to charge me a one-time fee to assist. I hung up. I paid for this product and if there is an additional fee for downloading, it should be posted on the product before a consumer purchases. I want the facts and I want the choice. I'm now stuck with a useless product because it's been opened and Wal-Mart will not take it back.

On Saturday, 19/1/2013, my computer once again was telling me that it was at risk and my McAfee was out of date or not up to date. This is the 4th or 5th time it happened since I got the McAfee in December. I once again rang your so-called support line, 0800 756 2969, only this time I was told that my computer needed service. When I told him the computer was less than 6 months old, he then told me that he needed to log in to my computer, which I let him do. After he messed about and downloaded something, he then told me it would cost me another $50 for him to sort it out. This is on top of the money I had already paid for the so-called Anti-virus.

I've been hit with their auto-renewal after my debit card details which they held had expired. Disputing this with them, it turns out that they use the VAU (Visa Account Update) service which basically means where your card PAN number does not change but a new card is issued (due to expiration), they will receive these updated details and use them without your authorization or consent. I am currently still disputing this, as I believe they should not be able to receive my updated card details - it is not in their terms and conditions that they use this service, and to state they use details "you" provide, when, in fact, it's details you've provided and potentially details from VAU means the EULA is incorrect.

McAfee will not allow my email program, Outlook Express, to operate correctly. The McAfee Program somehow identifies all emails as a threat and will not allow emails in.

Without any notice or anything, they took money out of my account. What kind of crap is that? I freaking hate McAfee and won't recommend it to anyone. I won't ever use it again.

I periodically get a notice from McAfee of a risk to my computer with an invitation to fix it immediately. When one clicks the fix button, you are connected to dozens of ads for computer fixes of all kind from CNET. When you try to pursue the free McAfee update that it says you need, the program never fixes anything but tries to sell you upgrades. I even then got a screen saying I owed them $59. This is the second time I have been lured by an emergency notice from McAfee into a 30-minute effort to fix some alleged virus only to end up having to escape a sales pitch. This is outrageously fraudulent behavior. I am removing McAfee and advise others to do the same. They are not an anti-virus service but a simple marketing scam, and I am down on CNET too for aiding and abetting them in their fraudulent activity.

I am disappointed in McAfee for auto renewing my anti-virus subscription. I did not authorize McAfee to charge me nor did I authorize McAfee to retain my billing information. I will not be doing business with McAfee again and I will instruct my staff to no longer do business with McAfee.

I was disgusted by this company, McAfee, when I found out that they have renewed my subscription without informing me first and before my subscription expires on 10-2-12. Last year, I cancelled the credit card account that I used to pay McAfee last year. I have a new credit card account since last card cancellation. My question is how was McAfee able to charge my credit card with my new credit card account without asking me personally via email? It is very scary that this company can just charge your credit card without asking! I am so dissatisfied with their service since their scanning process does not even work! And their subsidiary GuruAid is a farce! They try to fix the problem of my computer but until now, it is not accurate in processing information!

McAfee update has shut my business down for 3 days now and after spending 16 hours with no help from McAfee tech support, if that is what you call them. I have 1 year left on 5 computers and I will be deleting it and buying from someone that can fix and support their product. I have never seen a so called company that didn’t know their product and act like they don’t care about their customers.

We lost our internet service because we chose not to continue McAfee which was free for 30 days with the purchase of our Dell Inspiron 17. After 4 days and a couple of trips to a Comcast Service Center (50 minutes round trip), we then had a service tech come out to the house. And after one and a quarter hours of troubleshooting, they determined that the McAfee service was the reason our service was interrupted. The tech uninstalled the McAfee software and rebooted the entire system and provided needed support to reinstate our internet service. Advice avoid McAfee through Dell and predetermine that your internet service will not be affected if you choose to do so.