McAfee Reviews

McAfee sent an email saying my annual renewal was due, I replied that I did not require to renew as I would not be using their system any longer. Two weeks later they took the fees from my bank account without authorisation, I again emailed them requesting reimbursment and three months later I have heard nothing.

I accidently turned off my virus scan. I read the message that came up to tell me how to turn it back on. I did this many times to no avail, so I went to their website to find a phone number for customer support but there was none.

I purchased the MC AFEE SECURITY SUITE upgrade (mine expired). When I tried to install it, I received an error message stating that I had to uninstall the previous version, but it would not uninstall.

My McAfee security center began to require me to login whenever the system was booted or we switched users. Also McAfee wanted me to verify my account several times a week.

I recently updated my McAfee Virus Scan software to Version 11. Once downloaded, I discovered that I could not access the Internet in the normal way or download email. I uninstalled the program and everything worked fine. Reinstalled it and I had the same problems again.

Twice now I have downloaded an update that they suggested I do and it caused major problems with my computer. Trying to get help from them without it costing a lot of money is impossible. Both times I spent hours trying to undo the problem. Lucky for me my computer was still under warranty with Dell so they helped me.

McAfee Security Center informed me that there was an update that needed to be installed. I agreed and installed it. I believe this was Version 7.0317 of the Security Center and all related products. Immediately I noticed a severe negative impact on performance, particularly in Internet Explorer and Outlook. Previously I'd only had Virus Scan and Firewall installed.

There was an pop up message from McAfee that there was an urgent update for the AntiVirus software. I downloaded the update which 1) failed to install properly; 2) disonnected my internet connection completely; 3) disabled some of my USB ports.

For over a year I've used the McAfee Virus Security program. On 7/31/06 I received an e-mail message that I could download an upgrade at no extra cost. After shutdown/re-start the computer would not function. It would shutdown as soon as the McAfee program began to initiate.

I received a notice to upgrade the McAfee Security Center. Upon downloading I have had nothing but trouble with my computer.

In March 2006, I purchased Mcafee Security Suite from Buy.com. There were 2 rebates, both for $30. The one rebate clearly stated to submit the original proof of purchase (UPC), the other clearly stated submit a COPY of the UPC. I submitted all of the requested information and a few weeks later got one $30 check and a post card denying the second rebate because I did not include the original UPC. I emailed Mcafee Customer Service on April 28, 2006 to resolve the issue. I was told to call their toll free number twice, each time I did there was a message that told me to go online. In short, over the past 3 months I sent 7 emails and made several phone calls trying to resolve the issue. Now their web site says they sent me a check and the check cleared, I never received a check. They will no longer respond to my emails.

I've used McAfee for years but will give it up now, even though I just paid for a new year. Every few days my work is interrupted with McAfee Pop-ups urging me to protect my computer from viruses with their program--but their program is already installed (which is why I get the pop-up).

I purchased McAfee antivirus software and submitted $70 worth of rebates.

I submitted a $30 and a $25 rebate in August 2005. First they said I didn't send them a valid store address. So I sent them that. Then I got a notice that both checks were sent out in October. Never got either. I wrote again. Then I got notice that they were sent out in December. Never got them. Finally I wrote to Mcafee and I did finally recieve the $25 check. I still haven't received the $30 check. I have never had such a hard time getting a rebate.

On 11/17/05, I purchased a year's subscription of Anti-Virus software from McAfee, the download version. My order # is CS129292799. This purchase came with a $30.00 "Mail-In" REBATE. After downloading my purchase, I was never given the opportunity to download my REBATE, no did I receive one in the mail. I then tried desperately to find an email address or telephone number in which to communicate my dismay. No such luck. So, on November 28, 2005, I sent them a letter. After no response, I sent them another letter, to no avail.

On Feb. 2, 2006, I downloaded and paid online for the latest version of McAfee's anti-virus software. On Feb. 3, 2006, the morning after installing it, I had problem after problem with my e-mail. I made 2 tech support calls to McAfee. What I did not realize was that the calls (which were not all that helpful) were charged at $2.95 per minute. I don't remember being forewarned that the charges were that expensive. These charges showed up on my VISA statement as $64.90 and $44.25; combined, they are more than the $87.02 I paid for the software itself!

I boght a new Toshiba and McAffee came installed free. The free install ad 4 viruses. I bought versions of McAfee security and antivirus to correct the problem. Now McAfee says my free trial ends in 15 days.

MCAFEE.COM (Services and Merchandise) charged me $74.28 and I had the same problem last year when I told them I did not want them. I do not know how many times they have to be told that someone is using another service (Norton) $74.28 How can McAfee be stopped?

Unauthorized charge on credit card. I purchased McAfee anti-virus last year. I was unable to use it on my computer. I'm now using a different anti-virus program. I have not been using McAfee. The last credit card statement I received was a charge for McAfee for 34.99 which was not authorized by me. I called the phone number given on the credit statement, they said to go online to McAfee.com, billing. They gave another phone number to call. I called the above phone number , was on hold for apprx. 20 - 30 mins., no one came on the phone line.

My Virus Scan disables itself at will, or the icon in the lower rt. hand corner is white on black which means it's disabled but when I check Security Center, it shows enabled, or the icon shows white on red (enabled) but the virus scan is actually disabled. I have been back and forth with support nine times with promises that my problem will be sent to the "Escalation" team and they will contact me within 48 hours. It has been over six weeks and I'm still waiting for help to resolve my problem.

McAfee (which is a good product) continues it's errant ways when renewing subscriptions. On Dec 1, 2005 I received an e-mail from McAfee informing me of my upcoming subscription anniversary date and offered a renewal for $29.99. However, when I followed the renew link, they attempt to charge me $34.99 (same price as auto-renewal). Only after talking with two Customer Service reps, I finally spoke to someone in "Sales" that was able to give me the $29.99 offer. A lot of effort just to save $5.

I have McAfee Spamkiller, Personal Firewall Plus and Privacy Service on my home computer. My subscription expires next month. I received an email yesterday that said they have renewed my subscription and deducted $94.97 from my checking account. I at no time authorized this automatic renewal and to just take from my account because they have the information is stealing and illegal. I tried to email them and received emails back that this is no longer a customer service site without giving me a customer service email address. I plan on contacting the Attorney Generals office also.

i submitted mcafee rebate over 8 weeks ago, i haven't received any response on status of rebate

McAfee Has no Customer service. They kept putting the same message over and over what ever I was trying to read. No matter which way I tried to fix "the problem" it would pop-up again AND AGAIN. When I tried to get help from thier so called customer service I could not get help. The so called phone number was not working (Besides the FACT that it cost! NO 800 #!!!

I submitted two different rebate forms to McAfee last April. McAfee acknowledges that they received them on May 5th. To date they have not paid the rebates. they said it would take 4 to 6 weeks and it has been more than 3 months. I have read other complaints on the internet. I believe that McAfee intentionally makes the rebate process extremely complex to escape paying them. They also play a game of delay to see if the consumer will forget or just give up. They should be investigated and consumers should boycott their products. I will never use them again.

During a phone conversation to renew my virus protection software the call was disconnected and I could not complete the renewal. My credit card was charged 69.99 for the renewal but no information was passed on to me on how the renewal was to be completed. There was no confimation of the sale, the charge to my credit card or any indication that I had purchased the renewal.

When I received a recent Mcafee update to their anti-virus program my computer would no longer shut down. If I did a system restore to before the update it works fine but eventually asks that I update again. If I do not it says an Active Shield file is missing. Dozens of phone calls and e-mail chats have achieved nothing. I have been promised a phone call from an escalated tech, which I never received and it is impossible to actually talk to anyone on the phone because this is not a virus issue but a McAfee software problem. I guess I go to Symantec and forget these guys.

I paid for extended use of McCafee virus scan and firewall last fall (2004), and have just put in a new hard drive and want to reinstall it. The automated response is that my trial has expired. True, but but I paid for a whole year. I can't find a working phone number or anyone to talk to. I am hung out to dry.

I purchased McAfee virus and firewall software in a box showing a $45 rebate and followed the instructions to a tee, sending McAfee the box flaps bearing the original proof of purchase, a copy of the purchase, the original rebate receipt, and the rebate request form. Within two weeks I received an acknowledgement email and tracking number a email tracking email address. After two months I attempted to track the status of the rebates but was disconcerted to find the email address site had been eliminated.

I bought McAfee internet security suite 2005 ver. 7.0 and if I sent all the right papers in, I was suppose to get a $40.00 rebate. I ordered this from the Dell computer company and they did not send a receipt with the product. I called Dell and asked them for a reciept, they said that they would send me one, but it would take 7-10 days. I told them, that would be to long because I only had 15 days from the time of purchase to get everything in the mail to receive the rebate. I asked them if they could e-mail me a receipt and they said yes.

The problem: McAfee Spamkiller was grabbing ALL of my e-mail (not just spam) and not sending the ones that I accepted back to my Outlook Inbox. The response from McAfee: Pay McAfee $39 for a 48 hour help period to solve the problems that they created. The result: At their instruction, I had to uninstall VirusScan. I then could not receive ANY e-mail at all, either in Outlook, Spamkiller's Blocked e-mail window or Spamkiller's Accepted e-mail window. I then unistalled Spamkiller for good.

Purchased McAfee Internet Security Suite ver 7.0 on 1/16/2005 Product did not work properly. Returned product disc, receipt and form from McAfee for full refund on 1/31/2005. Mailed via certified, return receipt. Product was picked up and signed for by Susan Welles on 2/7/2005. As of 4/26/2005 I have not received a refund. I have made several call and e-mails to no avail. Customer service keeps giving me a new case number each time and promises to have my refund in "15 days". My most recent call was to James on 4/15/2005 with case number 12570102. He gave me his direct phone number 972-987-2420 and a fax number 972-963-7001 and once again promised to have my refund in 3-4 days. Once again I have been lied to.

I purchased McAfee VirusScan 9.0 upgrade through www.secureie.com, which advertised a $20 rebate for SecureIE customers. After sending in the rebate form stapled to the required confirmation of download purchase and email confirmation of previous purchase of download of McAfee Internet Scecurity 6.0. I received an email stating I hadn't sent in the required proofs of purchase, & need to resubmit all the information, which I did.

This company has problems issuing rebates, and I will not buy their product in the future. I have sent all the requirements for the rebate -- rebate form, proof of purchase, copy of reciept with item circled, and the old McAfee diskette from last year. I received a postcard stating that I failed to meet the requirement because of missing proof of purchase or original UPC.

I recently purchased and installed this program. It is not only killing email that I want killed, it is also killing email from family members and friends whose names are in my "friends" list. Their emails to me should not be killed simply on the basis of their being on the list. Not only do I have to go through the email that comes through, I still have to go through the "killed" email to be sure that I am not missing anything important. So what good is the program?

A few days ago I purchased McAfee internet security suite 6.0 for approximately $45.00. I installed it and found to my amazement that I could no longer access the internet. I uninstalled it, recovered my internet access, went to the McAfee's help site and attempted to find a solution to my problem.